Best Businesses in Fort Worth, TX

My experience with Rockwall Electric was phenomenal.  I did price the job with all local vendors and was given the best price. Both Dwyane and Jacob went above and beyond getting my ceiling fan installed despite my tall 25 foot ceiling, even taking the time reinforce my heavy fan through the attic.  I highly recommend Rockwall Electric to anyone looking for an expert installation at a reasonable cost.  I will certainly only use Rockwall Electric in the future as they made me, and more importantly my wife very happy with their outstanding workmanship.

This company has been in business since 1978, specializing in electrical installations for industrial, commercial, and residential projects. They have an excellent reputation for extremely high quality work.

One of the founders has been a Master Electrician since 1967.

Highly recommend if you want the job done RIGHT, the first time.

We had quoted three electricians to wire up our outdoor patio but Eric's solution was not only competitive but was the by far best solution and we really appreciate how he thought through what would make the most professional appearance and not just the easiest wire run like the other quotes

Top quality work with great communication through the project. He also helped with a socket addition in our bathroom. Excellent experience overall and would recommend him for any electrical  project and we would use him again.

Poor business practices and disclosure. AVOID.

#1 You will be charged their transit time from their last job. This is not disclosed on the website nor over the phone when I made the appointment. Whether or not you agree with this practice, you don't just spring it on a customer at the end with no previous disclosure or agreement.

#2 Padded time.  The tech moved things he did not consult me on, which has affected our fixed dryer vent. The tech WAS polite and personable, but this job became much longer than it should have been due to him not communicating to me that he didn't WANT to do the solution we ultimately agreed on and did. His efforts and time spent avoiding that are on him, not me, as I have no issues with it (nor does it violate any code or anything like that.) An hour to diagnose/discuss is completely reasonable - almost two hours in such a small home is not. The actual work fixing the issue took only a half hour.

#3 Miss-billing/double billing/bad math. I was presented with a bill for almost twice the time that I should have been.

#4 lack of receipt. I asked to be invoiced (so I could call in to discuss the overbilling) and at that point the tech stated he couldn't leave a copy of the receipt at all. The receipt that I saw briefly did not itemize the materials charges nor was I offered receipt on those, just a single due amount listed.

#5 Bad attitude from management/owner. When I called in to dispute the billing (I also emailed a detailed time line based on the timestamps in my phone each time the tech called me, his arrival time(s) witnessed by my housekeeper, etc)  the owner or manager that I spoke with - Bruce? - argued with me. He told me about this transit time previous to the job that was never disclosed to me (not even by the tech before he left). He confirmed that the tech took a second job during mine. (I knew this and was okay with it - I was only not ok with being BILLED for it!) I explained that the tech was gone for two hours. Bruce told me he'd be eating the two hours (wouldn't that be billed to the other customer? I'm still confused why I'd be charged for someone else's job!). At no time did Bruce apologize, he treated me like I was trying to pull something!

All of this was to move a single exterior outlet btw.

SHADY, stay away! Despite the agreement that I reached over the phone, I will not relax until i've received the corrrected bill and it is paid and done with!