David and Sandy were unprofessional and condescending. Upon arriving at the job site, they were pleasant, but began rushing through things quickly, didn't bother taking measurements, nor photos. Sandy said that she handled the administrative side on the business and would be in contact by the end of the day through email to send a quote, and other pertinent documentation to begin the process of the job. I never received a call that day, nor a text, nor did she ever ask for my email. Two days later, I had to call Sandy to ask If she could send me the estimate, to an email which i provided through a text to her personal number. Sandy apologized, saying she had a meeting and that she was having a surgical procedure done but would get it to me later that day. No call, no text, no email nothing. The next day I call, and she says she is working on the quote, will have it to me by the end of the day. The end of the day comes, and nothing happens. I finally text her to ask if they actually want the job or not. As anyone reading this review would know, septic and sewage problems need to be handled promptly. Sandy made more excuses about measurements, designs and calculations needing to be done, (which I would assume were done already, if they were meaning to be sent to me 'that night' every other day.) She then proceeds to insinuate that I'M the one who forgot about their surgery. I told them if they can't be honorable with their word, show integrity and humility, then I don't need to do business with them. Find someone who won't string you along when you need help with your sewage issues, these two clearly do NOT care about their customers and have no integrity.
