Best Plumbing Services in Tulsa, OK

Very reliable, we have had them out to replace several faucets outside and all of our toilets. Nathan is good about informing us of how to take care of our plumbing and explaining what he was doing.

Great service . Plan on using again!
Was prompt, polite, and knowledgeable.
Reasonable price.

We have called Dale and Lee at four times since 2016 regarding our unit. It finally went out and we called them yesterday. The employee came out for all of a few minutes to tell us what we already knew: it wasn't working before telling us we would need a new unit ($2000). He then said he would call first thing today to discuss new units. Before leaving, he said we owed him $130 for the service of coming out for a few minutes and doing nothing.

What?

I completely understand it was a Sunday, but it leaves a bad taste in one's mouth to be nickeled and dimed for the three minutes of time at a whopping $130 that consisted of no work. Of course, eager to sell something, they call the next day literally first thing. I ask for my money back and they tell me they will refund the $130 fee the charged to do nothing if I buy a brand new unit for them. We were loyal customers over several years, of course we were going to buy the new unit from you. But to be a repeat customer and have that $130 held hostage on the condition that it will be written off only if I make you more money by investing in your company for an expensive new unit is bad business and not how you treat loyal customers.

I posted a complaint to Facebook and these guys retaliated by posting their GPS records listed on a company record to my address online, identifying where I live. I asked them to take it down and they refused. Disgusting and unprofessional. If you called into their store and asked to see their GPS logs for work they just did at a random customer's home do you think they would disclose that? Of course they wouldn't. But when a loyal customer writes a a bad review, they retaliate and disclose identifying private records to the world. What kind of business does that? I asked the owner, Brent DeBoer, to remove my private information over the telephone and he said only if I remove my bad review first, using the same flawed logic as requiring someone to buy an expensive unit before they'll refund you a cost they know to be bogus (or else they wouldn't offer to refund it at all if it is truly honest work)

I would suggest taking a close look at other recent bad reviews here on Yelp and on Google and Facebook before calling this place.

Unprofessional.

Called Custom yesterday around noon after my attempts to fix my AC failed.  They said they could get a Tech to my house same day but Id probably have an After Hours charge.  Fine!  Gotta do what you gotta do!!  House was HOT!!    Their Tech Eric showed up around 7pm.  He opened up my outside unit, and quickly saw what I had done wrong and in Minutes he saw what I had wired wrong, fixed it and the unit fired right up!!    Very satisfied customer!

Professional, courteous, and a good communicator. Appears to know his trade. Coming back to finish the job.

Installed a furnace and ac air handler, and replaced the condensate drain line.  The PVC pipe they installed for the condensate drain started leaking at the fittings and they refused to fix their poor workmanship.  Would not recommend.

Wow, just wow. Biggest rip off. The first worker said he couldn't fix the problem, a pipe burst, until he drove back to his shop to get a part. Then comes back and said they can't fix it or come back for 3 days after I waited over a week with no water. He then said my charge for his time that day would be around $200.  So I called someone else who came right out and fixed in one shot. All new pipes. I get a bill for $613!!!! For maybe three hours. Just find someone else, anyone!! They showed up three days later thinking I would still use them!! Joke.

He charged a block of 10 hours for $250 but worked only 4 hours and quit. Promised to refund the 6 hours left at $150 but then never refund me the money.