Dale and Lees Service

I would recommend Dale and Lee's to everyone for commercial and residential. Very responsive, courteous, knowledgeable and reasonable. We utilize them for both residential and commercial and are glad we switched. Doug is an awesome service man and Brent is great to work with on quoting. A+ company.

Came out to fix leaky shower faucet with new cups, springs and stem and repair leaking outside frost proof faucet. Had to go back to shop for parts for the outside faucet. Returned with coworker to finish the outside faucet. However did not secure the faucet to the wall. Called next morning to have them finish the outside installation. Did come the next day and secured the faucet. Total charge $378......

We have called Dale and Lee at four times since 2016 regarding our unit. It finally went out and we called them yesterday. The employee came out for all of a few minutes to tell us what we already knew: it wasn't working before telling us we would need a new unit ($2000). He then said he would call first thing today to discuss new units. Before leaving, he said we owed him $130 for the service of coming out for a few minutes and doing nothing.

What?

I completely understand it was a Sunday, but it leaves a bad taste in one's mouth to be nickeled and dimed for the three minutes of time at a whopping $130 that consisted of no work. Of course, eager to sell something, they call the next day literally first thing. I ask for my money back and they tell me they will refund the $130 fee the charged to do nothing if I buy a brand new unit for them. We were loyal customers over several years, of course we were going to buy the new unit from you. But to be a repeat customer and have that $130 held hostage on the condition that it will be written off only if I make you more money by investing in your company for an expensive new unit is bad business and not how you treat loyal customers.

I posted a complaint to Facebook and these guys retaliated by posting their GPS records listed on a company record to my address online, identifying where I live. I asked them to take it down and they refused. Disgusting and unprofessional. If you called into their store and asked to see their GPS logs for work they just did at a random customer's home do you think they would disclose that? Of course they wouldn't. But when a loyal customer writes a a bad review, they retaliate and disclose identifying private records to the world. What kind of business does that? I asked the owner, Brent DeBoer, to remove my private information over the telephone and he said only if I remove my bad review first, using the same flawed logic as requiring someone to buy an expensive unit before they'll refund you a cost they know to be bogus (or else they wouldn't offer to refund it at all if it is truly honest work)

I would suggest taking a close look at other recent bad reviews here on Yelp and on Google and Facebook before calling this place.

Unprofessional.

Where do I begin? Got charged $204 just for them to not fix the problem and not know how to fix the problem. At first they told me the flange needed to be replaced because someone took a saw to the inside of it and could be causing the toilet to leak. Then said or it could be a toilet needing to be replaced so I got charged $204 just for them to come out and tell me that and then reschedule for a different time. A different plumbing company came out and said  there is nothing wrong with the flange, however I did appear to need a new toilet due to having one with faulty china. This other company only charged me $60 to come out and tell me that.  Would have been nice if the Dale and Lees would've done the same and not price gouged me without fixing the problem. Never using them for anything else.

I called Dale & Leesto come out and see why my AC was not cooling. The tech came out and charged the system and put a dye in to help locate the leak. The tech charged  me $ 369.94 Dollars, and told me it would last until spring. And to call them in spring and they would come out and locate the leak.  To make a long story short it only lasted 6 days.
I called and another tech came out and charged me $ 44,00 dollars to locate the leak in the coil.
The coil was under warranty so a week later (1) tech came out and in less than 2 hours had the coil replaced. and charged me $681,00 Dollars for less than 2 hours labor. And another $ 507.78 Dollars for Freon. I asked the tech why I was being charged for Freon again and he told me he was told to charge me, Long story short I was charges over $400,00 dollars just to tell me my coil was leaking. and another $1,118.78 to fix  a job that took less than 2 hours. For a total cost of $ 1,532.72  
I will not be using Dale & Lees Heat and air in the future

Love this company! They are fast, friendly, and honest. We had to call them out in the middle of the night, in the August heat. Claude was the serviceman that arrived. Even though we got him out of bed to fix our a/c, he was still friendly, fast, and efficient. Definitely the best company in our area!

I just had Dale & Lee's in for a service call on my downstairs heater unit.
Billy (the tech) was on time, friendly and diagnosed the problem almost immediately.
The price was upfront and published in a service manual that the tech showed me. The work was done quickly, and professionally, with the tech explaining what he was doing and how things worked.

Not sure what the other reviewers here found lacking in D&L's service, but speaking for myself, I was favorably impressed, and would not hesitate to call them again next time I need them.

Extremely disappointed in their service. We found out we were way over charged for services and now we can't get a call back from their service manager Bryan who would be the one to rectify the situation. He continues to be out of town. They charged $69 per pound of Freon, ASAP only charges $13 per pound of Freon.. this is a massive difference ($391) and we are extremely frustrated. We have also tried to call Lee with no answer or returned call. Don't use them if you want a trustworthy company.

Update: Bryan called back this morning after leaving this review. Bryan was combative and did nothing to rectify the situation. He mentioned this review and wasn't happy about it. I still would not recommend using them as their customer service is very poor.

Had our new range, and vent hood. Installed.   First guy came in. Took old range. And vent hood out.  Tried to install vent hood. Said he couldn't  do it.  So he installed the range.  Left. A hole in the top. Wires hanging.  They said another guy. Would be out to install the vent hood. On  Friday, no show.  Called them the next week. They sent 3 guys, to install a vent hood.  After they were gone, found a dent in the top of our new range.  Now waiting for someone to come look at it. Don't  know what standard price is to install a range. And vent hood.  But over, $300, seemed a little high.  And then have a dent on the range.