Best Businesses in New Jersey

Steve Iafrate is the business owner, is a Master Plumber and lives in Closter. He shows up, shows up on time and works diligently.  He works fast and cleanly. He is my new plumber.  Cheers.

My girlfriend has a steam boiler that had started making banging noises in the pipes. Gateway sent a plumber over that was not only knowledgeable but clean and courteous. Stratos got the work done quickly and efficiently.
Thank you for a job well done.

I have had Burns do many jobs since my first review and they have been Great! 5 stars is what they deserve!

I did a review of MS plumbing on 8-30-23. It was a five star review. The price for installing a new 4 piece kitchen faucet was a very good price. The work was done professionally and very neatly. I will be calling MS Plumbing for future jobs.

Alex showed up on time and was able to diagnose the problem quickly.  When he came back with another plumber later in the week, they got to work immediately.  An access hole needed to be cut in the basement wall for them to install a cleanout and snake the pipe, and they didn't do a very good job (if at all) of cleaning the area around the access hole, so I needed to go back and do some cleanup around the drywall and behind the wall.  

Since the drain is now functioning perfectly, and their price was fair, I cannot complain, I just wish they spent a few minutes wiping down the walls and cleaning up.

Immediate response. Very respectful, responsible. Clean, organized, attentive, courteous, knowledgeable & affordable. Definitely a hard & reliable worker. Will definitely refer him if anyone needs a good plumber, & definitely hire again when in need.

Comparing against another review, they seem to have a bad habit of asking for your credit card when you call them and charging you without your permission.

We got an unauthorized charge made by the receptionist on the same day we got a legitimate charge from the plumbing company that was accompanied by an invoice detailing the service rendered.

When we disputed the charge, two things happened:

1) They said it didn't look right, but they can't refund today, call back another day (what they say every time I call)

2) When the credit card company contacted them via their dispute mechanism, they copy-and-pasted the valid signature we provided for the valid charge with a valid invoice to justify the separate and invalid unauthorized charge they made for no service rendered.

Anyway that's how they defrauded $200+ from me. By credit card fraud.

I have given them every opportunity to make it right.

We've used Kook and Son exclusively over close to 15 years in multiple residences because of their professionalism, promptness and the quality of their work. The technicians are also trained in current equipment (tankless water heaters, high efficiency furnaces, etc)

In our most recent engagement our tankless hot water heater developed a leak overnight. I called Kook around 9 am and they were able to get someone there that morning even though the techs were already at another job (great in and of itself!). The technician then worked with the manufacturer to troubleshoot and determined that the unit needed to be replaced and was under warranty.

This is where Kook really shined: the manufacturer needed to review pictures of the unit, where the leak was, etc. before approving the claim and allowing us to get a replacement unit so there was no way to schedule an appointment with Kook since we didn't know specifically when we'd get that info from the manufacturer.  Kook worked with us over the two days it took getting the manufacturer the info they needed and made technicians available the minute I was emailed the return authorization. They arrived within a couple of hours with the replacement unit (again, without a previously made appointment), replaced the defective unit and had hot water up and running again in a few hours.  Howard Kook, the owner, also called me personally several times to let me know they were on the case, working with their staffing to ensure someone would be available when needed, etc. since he understood that being without hot water, even briefly, is a big problem and he didn't want us to worry that we weren't being attended to in the background even as we waited for the return authorization to take the next step.

We have and continue to give Kook and Son our highest recommendation.

I don't really ever review people but this company was so frustrating. Called in with an emergency they said they'd come by 11 so took day off. I called in at 12 they said they'd get back to me in ten mins then proceeded to not answer my phone calls again. Honestly if they just said no I could have asked other plumbers but what's most frustrating is that they hung me out to dry. Cannot be more annoyed

I had a sewer drain issue and sonny came over and resolved my problem quickly and efficiently. He even cut the drainage pipe so as to get to the root problem of the blockage. He went above and beyond his ability to make his customers happy and resolve the overall problem. When the pipe connections disconnected after he left he came back to resolve the issue quickly. Totally recommend this company if you need assistance in a drain cleaning. Thanks sonny and able S. O. S.

UPDATE***
Norman Woolley and his crew Art and Ed came through. Incredibly accommodating and apologetic. Did a good job. Definitely ask for Art if you work with them, very good guy.

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Horrible customer service. Did routine work on our boiler and furnace. On the same day the boiler started leaking and the furnace not working. The service manager argued it wasn't their fault. Tried to pin it on our nest system which has been working since it was installed. And told us we would have to pay for more service. Awful.

TOTALLY UNRELIABLE
Do not use if you value your time as the service people do not show up for appointments. This happened to me twice in one week. The second time, I called several times during the day to confirm and was assured someone would show up at the designated time. After they hadn't shown again, I called and was put on hold while the receptionist said she'd call the driver.  I was disconnected and when I called back, no one answered. Not even an answering machine. Never again!