Best Businesses in Indiana

Anytime plumbing is our go to for quality work and fair pricing. Communication and excellent service every time!

Again with these people. Had Legacy come out in the winter last year for the heater. Which was a simple fix and only cost the service fee. I call them the Monday after July 4th for my ac, not expecting much in the way of appointments because of the heat wave. Got an appt for 2 days later in the evening. They call the day before. Repairman is running ABOVE schedule and can he come out the next morning? Yes, please. Super nice guy. Fixed the problem, walked me through everything. And STILL the labor and parts was almost the same as the service call. I will ONLY call this company for HVAC and I will only recommend this company from now on.

We had our furnace and airconditioning system replaced some 2 years ago. I was then little bit of disappointed that it took them 12 hrs to finish the installation.....BUT ITS WORTH EVERY SECOND after they had completed the job....never doubted their professionalism, very courteous....works very clean no matter how dirty the place that they are working. And of course, they are using the best aircondtion and furnace system.....

This dude, Ed Klotz, did work for my mother, who is elderly.  He charged her $92, which is no big deal, but then after handing him a check she decided to pay cash instead.  Then she was looking for the check to void it out and asked Ed about it.  He told her he gave it back to her.  She told him she didn't have it and if he found it to not cash it.  Well, yep, 5 months later he cashed it.  Don't use this dishonest guy.  I'm trying to be nice as possible.

All I did was make a phone call, and I'm already unimpressed.

The gentlemen who answered sounded as if he were sleeping or inebriated. He was curt and rude. He expected me as a first-time customer to magically know that (1) the main business contact number defaults to an emergency services line after 5 p.m., and (2) the regular business hours were 7 a.m. to 5 p.m.

He explained with some irritation that as an emergency services line he has no access to scheduling or set pricing.

Here's the reality: If you want to offer a third-party provider for emergency services after hours this is great, but that employee needs their own contact number separate from that of the business.

Here's another reality: If the employee is not third party, then the fact that this employee is unable or unwilling to schedule or provide pricing is ludicrous. Even a simple, I'm sorry, it is too short notice for an appointment tomorrow, is better than the shit-tastic response I received.

Maybe I'm just tired and cranky. I work full time at the hospital, volunteer for CASA, preparing for graduate school, and working hard to be healthy enough to have a baby. My fiance is a Navy Vet who works, goes to school full time, and helps take care of me. All I needed was one pleasant, quick phone call to help address our plumbing needs in our home.

*sigh* Not worth the stress. We won't be contacting this business in the A.M. Which is a shame, because I firmly believe in supporting small business first.