Best Businesses in Indiana

We have used Andrews Plumbing for several years and I highly recommend the company.  Vern Andrews, the owner, is the most cheerful and helpful plumber imaginable,  and his technicians are always cheerful, professional, and provide excellent service.
After enduring frequent sewer clogs for several years, which Vern and his technicians unclogged each time, we finally had Vern put in a new sewer a couple years ago. All the work was done very professionally.  Vern even recommended a landscaper to re-do the yard after all the digging.
In July 2018, technician Lance replaced our water heater.  First he assessed the floor under the water heater and  decided to add a piece of 3/4 inch plywood to reinforce the subfloor under the water heater.  Then he installed the new water heater. Again the work was very professional .

In response to your response. I do not want anyone to be given incorrect information so I will correct some things that you are incorrect on.The issue of warranty or not is irrelevant. When your technicians came out to our home to assess our issue you were well aware of our situation. John Cabral had numerous conversations with Water Furnace and how things were going to be handled. I ask what does it matter warranty or no warranty you would have been paid for a job done, period. When your technicians came to our home we were told by them, specifically John Cabral that you could do this job. This is not as difficult or challenging of a job as you state. It is changing out a unit which was going to be supplied to you and installing an additional heat exchanger. As far as Water Furnace waiting on a decision from us. The significant delay was due to you. How were we supposed to give them an answer when you weren't giving us a final answer as to price and when the job could be completed. John Cabral told us that the heat exchanger would be coming from Canada and would take some additional time. There was no misunderstanding. Additionally why would I call the manufacturer in January when we were dealing with you? They are not the ones doing any of the work. As far as going back to the original installer we had numerous conversations with you about that. Why would we want the original installer to do the job when the problem was due to them. Water Furnace recommended that we use you. That you were qualified to do this job. That apparently is incorrect.The entire reason for my bad review of your company is as follows.You realized that this job was beyond your capabilities and you made the decision to not do this job but had no intention of informing us of your decision. That sir is just bad business and if I can save anyone else from being treated like we were by you in the future that is my sole intent.

I reached out for some information regarding fixing or replacing a system. Received a quick call back from a very helpful individual. He was thorough, professional and went above the normal to help us with our dilemma.Will use his services in the future.

Moved in to a 1920s home recently and had our basement flood after a storm. They came out within an hour of me calling them and told us the main line was clogged. Brought out another technician and they got the problem sorted out within a few hours.  

Was very happy with their service. They were very knowledgable and told us what we needed to do in the future down the line. They told us about all charges before they did anything, were kind and courteous and fast!

They were prompt and did their job. However, they did not respect the fact we have carpeting and walked through sludge and through the house. I had to clean my carpets and kitchen rugs after they left. Other than that, drains are cleared and thats a big deal.

In the past five years, I spent around $600 on services from Robert Sheets Plumbing and was generally happy with the results, although several plumbers they sent were not as professional as I would have liked.
My most recent experience was really awful. I called them to schedule an appointment to fix a leaking toilet and made a point to be home all day so that I would be there when they arrived. Around midday, when no one had arrived, I called to ask if we were still on the schedule and was assured that we were. I spent the afternoon waiting and, at 4:40, called again to ask if they were still planning to come. The answer I got was, Oh no. we are short handed this week and several calls took longer than expected.
This is totally unacceptable. Obviously at  some time during the day they could have predicted that they weren't going to get to my call. I suspect that, if they were doing any planning at all, they could have let me know that when I made the midday call. But, they couldn't be bothered to actually plan a work schedule for the day or to call me and reschedule when the knew they weren't going to make it.
In the end, the jokes on them because I fixed the toilet my self with a $2.00 gasket from Lowes.

On Friday, 10/12, My wife called service mechanical. A tech came out augured and camera-ed the pipe and he claimed to find a break 37 feet out. (This is listed on the invoice he provided.) He used machinery that turned out to be malfunctioning after the fact, to point out where the break in the pipe was in the floor. The tech said he'd have someone call to schedule for this type of drilling and repair on Monday with an estimate. He charged us a total of 314 dollars for this.  Monday came and no one called. My wife had to call service mechanical and they said that on Tuesday the person who schedules these types of fixes would be in the office. Tuesday came and no one called, so my wife made a phone call to get someone out  as soon as possible. She called Summers Heating and Cooling and they scheduled us for Wednesday.

They came out on Wednesday and drilled where the previous tech said he found the broken pipe. When he drilled he couldn't find a pipe even within 5 feet of the drilled hole. Summers charged us 1200 for this day of work drilling through the concrete trying to locate the pipe. They called American leak and scheduled someone to come out on Thursday  to locate the pipe, he found no break in the pipe.

On Friday Summers came back out and augured the pipe and camera-ed (188 Dollars) and determined from the success of this auguring and running water through the pipe that there was never a break. They then filled in the concrete (212 dollars) and left.

The 314 billed by service mechanical was later refunded after they found out that their camera was malfunctioning and they apologized for not getting back with us more quickly also. I respectfully told the president that I would also want to be reimbursed for the 1200 I paid for Summers drilling into the concrete and trying to locate the pipe, plus the 212 they charged me to fill in the hole. This doesn't include the price of my floor to be fixed, which I just put in in February.

I gave them the opportunity to do the right thing and they decided not to refund my money because they didn't drill to find the pipe, the only reason why I didn't use them to drill the hole was because they couldn't get back to me in a prompt enough manner and showed no sense of urgency to fix our issue.

I would never recommend this company to anyone.