Danielle D.
05/08/2023 12:00:00 SA
This is the worst experience I have ever had with a business, DO NOT use this company!!!! We called All About Water this past weekend on Saturday at 2pm because we accidentally hit our well and busted the casing. This was devastating because we just had our well fixed by another company about a month earlier, including a new top of the line well pump. Kim said they would be there in a few hours to help, I was relieved to hear that help was on the way. They showed up around 10pm (several hours later than expected) and started working on it. The husband and wife (the owners) were arguing and yelling at each other the whole time they were here - I could hear them from inside my house. Their grown son apologized several times for their behavior. After a few hours they stated that they didn't have the parts to fix the well that night and they would have to come back Sunday (not a big deal we understood that). They stated that they fixed it enough that we would have water but the casing would have to be fixed the next day, before leaving they turned on the water back on. Take in mind they did not cover our well and it was supposed to rain all night. Before leaving they said they needed half of the money for the repair/service, take in mind it was almost 1am in the morning. They said they only accepted cash or check, then asked me to make out the check to James not the company name which I thought was weird but did it because we wanted our water/well repaired the next day. They said that they would be at our house by 3pm on Sunday, they didn't show up until 9pm again which my kids were getting ready for bed. Seemed strange but I let it go because they were there to fix our well. So this time Kim shows up with some different guy that was not there the day before, her husband the licensed contractor was not there. This time they still did not have the right parts, thank goodness we had some of these parts on hand - we had to use our own parts and tools to help them. After getting the well back together they turned the water back on - however, we had no water still. They stated that the well pump was working but the lines must have been clogged with mudd since they didn't cover the hole the night before so they would have to come back out today to blow the lines clear. I was frustrated but willing to work with them since they admitted it was their fault and they were going to fix it. So today they show up clear the lines and get the well back together. They turn the water back on and still no water!! They then proceeded to tell us that our well pump is bad ( the new top of the line well pump that was just put in about a month ago) and they were not going to replace it even though the reason this pump went bad was due to the mudd (which they caused by leaving our well open the night before). They demanded that I pay them the rest of what I owed them even though they were leaving a huge hole in my yard and my well pump laying in the grass and No Water still!!!!! Please do not use this company, they were so unprofessional and incompetent. Please see the photos below of how they left my yard demanding their full payment