Description
The reason we are the best Chicago plumbers is because we are you! We are true Americans living and working where you live. We do not use an answering services in another country. We are in Chicago! We are truly local. Everyone else is a fake. Look at our website our people that work here are on it not some models. We are real. We might not be the cheapest company out there but that is what you pay for from us. I am the owner and I can have dinner with my wife and kids and anyone one of my employees. In fact a lot of them come to my house all the time. I trust them in my house as I would in yours. Anything Plumbing We Can Rescue!
HISTORY
Established in 2019.
Rescue Plumbing Inc. was founded in 2019 by Benjamin Vance as he took his 15 years of experience in the industry and started his own business. Our company focuses on both residential and commercial plumbing services in the Chicagoland area, mainly serving the areas of Lakeview, Lincoln Park, Wrigleyville and the Loop. We also serve the greater Chicagoland area, including the northern suburbs of the city.
ABOUT BUSINESS OWNER
Ben has a passion to help people and is a problem solver!
SERVICES
Emergency Services, Toilet Repair, Sink Repair, Toilet Installation, Pipe Installation, Sink Installation, Water Heater Repair, Garbage Disposal Repair, Leak Detection, Backflow Services, Gas Line Services, Electric Water Heater Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Sump Pump Repair, Tankless Water Heater Repair, Water Heater Leak Repair, Water Filter Services, Pipe Repair, Drain Cleaning, Bathtub and Shower Repair, Faucet Repair, Faucet Installation, Water Heater Installation, Bathtub and Shower Installation, Drain Installation, Sewer Services, Garbage Disposal Installation, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Installation, Sump Pump Installation, Tankless Water Heater Installation, Virtual Consultations, Septic Tank Services, ,
Reviews
Evelyn H.
04/03/2023 12:00:00 SA
Javier and Rescue Plumbing are GREAT!
Two weeks ago, my kitchen faucet started leaking very badly.
Javier and his partner arrived when they said they would and completed the install quickly and professionally. I got professional results at a reasonable price.
Javier's attention to detail is amazing. He noticed a scratch in the new faucet I purchased which I will address with the store where I bought it.
I will definitely recommend Rescue Plumbing to anyone with a repair issue and tell them to ask for Javier.
Thanks again for everything.
E.H.
Logan showed up today and helped cleaned the kitchen drain for us. He is on time and very professional. 5/5 recommend!
Emily L.
04/12/2023 12:00:00 SA
I called late last night in desperate need for a plumber at my condo. I attempted to fix something my self and feared I had made it worse. They quickly scheduled me for the very next day! Pete and Noah arrived and were very polite, efficient, and helpful. They explained what they did and why, which I much appreciated! I highly recommend this team and they will be my go to plumbers going forwards.
Thanks Pete I. and Noah!
Frank S.
03/07/2023 12:00:00 SA
JAVIER is the MAN........
Great Service....
FRIENDLY Gentleman...
Competitive Pricing....
All you can ask for from a Plumber....
I Highly recommend Rescue....
NEVER let me down...
I HIGHLY recommend Javier...
Ask for him...
You will not be let down.....
Stephanie H.
02/03/2023 12:00:00 SA
Javier from Rescue Plumbing is great! I had a burst pipe from the cold temperatures so I called Rescue Plumbing.They were able to schedule me for an appointment the same day. Javier was very thorough in explaining what needed to be done and how the job would be carried out. I very much appreciated that he answered all of my questions---which were many! When the issue was identified he made sure I understood the issue by explaining the situation and making sure I could see it. He also explained the cause of the issue and how to prevent future bursts.
The pricing is very transparent so there were no surprises when it was time to pay the invoice. Javier explained the pricing beforehand as well as again, before payment. Javier documented everything both with photos and a written explanation which made it easier to submit a comprehensive invoice to my insurance adjuster. I would definitely recommend Rescue Plumbing! Hopefully, I don't have another plumbing issue any time soon, but if I do, I would use Rescue Plumbing and request Javier!
Patrice T.
05/11/2023 12:00:00 SA
We had a clogged kitchen sink. We called rescue plumbing and they sent out Javier. He was professional quick to see what the problem was and resolved it even faster within an hour. He snaked our sink and everything's working fine. I would call him in a minute for any of your plumbing needs.
Carolyn S.
05/08/2023 12:00:00 SA
Javier and Alejandro were very efficient and explained the process Step by step. I had a clogged kitchen sink drain and needed it fixed ASAP. I called on a Sunday evening and they were at my house Monday morning. Great work.
Alex V.
05/03/2023 12:00:00 SA
Javier & Alejandro stopped by to determine the source of a leak. They were very professional and knowledgeable and provided efficient service while explaining what they were doing, why they were doing it, and was able to diagnose the problem in a matter of minutes. Great service and highly recommend!
Ben A.
05/07/2023 12:00:00 SA
Thank you Rescue Plumbing! Dex came very late and did a great job fixing our sink! Amazing!
Lianxiang Z.
05/01/2023 12:00:00 SA
Dex came super quick and get the job done , super prof! thank you resque plumbing , we are able to open the restaurant in the morning ! thank you again !
Karen G.
05/02/2023 12:00:00 SA
I would highly recommend Rescue Plumbing! Victor and his crew were polite, timely, clean and explained the work they were going to do and pricing before we even got started. I will definitely be using Rescue Plumbing again, and sharing his info with others!
Dana H.
05/06/2023 12:00:00 SA
Reny and Sergio came out to fix our broken disposal - they were prompt, professional, and quick to fix the issue! Will definitely call Rescue Plumbing for any future plumbing needs!
I had an issue with my shower temperature. Pete and Fernando came the next day and fixed it extremely fast. They walked me through all my questions patiently. I highly recommend them. I'll definitely hire them for any future plumbing needs.
Scheduled appointment within a day to check 3 issues. Javier came and correctly diagnosed and fixed kitchen sink clog quickly and effectively. Gave suggestions to improve water heating time - definitely improved. Also quickly fixed toilet while here. So far it looks like everything is all working as new!
Thanks to Rescue Plumbing and Dex for coming so quickly and rodding our main sewer line. He saved our place from flooding. Not only did he help with the Sewer line but he gave great advice about toilets. He even cleaned up after he was finished.
Jack W.
05/08/2023 12:00:00 SA
Javier was fantastic - figured out exactly what was needed quickly with no upselling, left everything cleaner than when he arrived, and educated me along the way. Will be asking for him from here on out.
Javier was wonderful. He came early and explained everything so sweet. They provided pictures and were incredible helpful. I would highly recommend.
Nettie K.
05/03/2023 12:00:00 SA
Javier and Alejandro very much came to our rescue! While I was trying to install a new showerhead, I dropped a piece and it landed on my tub faucet, revealing the pipe inside was completely rusted.its crazy it was still working prior to that. They came just a couple hours before I called, and were quickly able to replace the pipe without needing to remove tile or drywall. They installed a new faucet, and helped with that new showerhead, all done a little over an hour! It is such a relief to have our tub/shower again! I highly recommend Javier and Alejandro, with Rescue Plumbing-- they very much so rescued our tub!
Pete and Victor came out to diagnose a building plumbing issue and were very informative and helpful! Would totally call them again.
Javier did a great job unclogging a kitchen sink that we were unable to unclog ourselves despite multiple plunges and a 25 foot snake off Amazon. He replaced a cracked part of the trap for no extra charge to make sure it didn't leak in the future. He put back all the under sink items and left the place tidy. Thank you Javier!
Sarah S.
04/11/2023 12:00:00 SA
Dex saved the day AGAIN! We have called on Rescue Plumbing and Dex many, many times now, and he will always be my go to. He fixed frozen pipes over the holidays, routed the sewer, undertook major sewer repair work in a very fast turnaround, and has cleared drain backups. We have done both small and large plumbing projects with him, and he is always responsive, fast, and more than fair in pricing. We have scheduled same day service with them multiple times and could not be happier with their reliability, responsiveness, and workmanship. Absolutely recommend Dex and the team at Rescue Plumbing!
Pete and Fernando came out to check out my leaky toilet - arrived on time and got me all sorted out, checked the whole thing over to make sure the rest of it was in good shape, and answered all my questions. Thanks!
Javier and team were quick and fantastic when our sink clogged. We would highly recommend them!
Javier came to help us with a leak we had for the outside garden hose. Upon looking at the connection and dismantling it, he found the pipe had not been properly installed. He refitted the connection and got us up in running for water to the garden hose. This is the second time he has worked with out building and he is always friendly and informative and does a thorough job. Highly recommend him and this company.
Brian A.
05/12/2023 12:00:00 SA
Javier can promptly and explained what needed to be done. He was informative and efficient. He did fantastic work and I will request Javier for other jobs I need done around the house. Had Javier back to work on three more issues at my house. Once again, he worked efficiently and in timely manor. He explained to me along the each thing he was doing. I have more things to do and I will have Javier each and every time.
I have had Rescue Plumbing come out twice, once just yesterday in kind of an emergency situation. Both times they were professional, got the job done quickly and were very thorough in their explanation. I would highly recommend.
Rescue Plumbing came right away! I was panicking because sewage was coming up fast in my basement shower. Fred explained the problem very clearly. There was blockage in the main plumbing line underneath the house.
They cleared everything out efficiently and now all is functional in the plumbing system. Also, this crew cleaned up the laundry room very well after the routing was finished. I couldn't have asked for better service. Thanks!
Carly T.
04/08/2023 12:00:00 SA
Fast, friendly, polite service. They found the problem immediately and resolved it quickly. Logan was great!
Logan and Jenkins were timely, professional and courteous. Great service. Highly recommend this company.
Logan is always quick, friendly, and explains everything that's going on with my plumbing. Great to work with, and I'll definitely be calling him/Rescue again, and recommending to family and friends.
Rob M.
05/10/2023 12:00:00 SA
Dex- did a great job, very friendly. Came in for a routine cleaning job was done quickly and professionally
Shannon L.
12/07/2022 12:00:00 SA
Rescue Plumbing was just fantastic! I called in the morning for two clogs and was greeted by an incredibly friendly and helpful voice who was able to send someone out within 2 hours.
Loga assessed the problems provided clear fixed pricing and was able to fix everything, even replacing the inner workings of our toilet with things they had in the truck.
They were also incredibly respectful of the house. Making sure to put plastic over their shoes.
I'd highly recommend them and I'd happily call them again.
Our ejector pump failed and Rescue Plumbing saved the day! Pete and Victor came quickly, diagnosed the problem, provided all of the materials we needed for our insurance and had everything fixed in no time. I would definitely recommend them.
Matt W.
04/03/2023 12:00:00 SA
We've had Rescue Plumbing come out a couple times now to our building. They have been nothing short of fair and professional each time. They will come when your appointment time is (or, often, before when its scheduled) and always take the utmost care you leave your place clean (or as clean as can be with plumbing issues). This latest time, Logan and Djenkis helped unclog a kitchen sink drain for us. They took time walking us though the issue, answering all of our questions, and, most importantly fixed the issue. Rescue Plumbing is always out building's go-to to fix any plumbing issues!
Debra F.
12/09/2022 12:00:00 SA
So I haven't actually used Rescue as I type this email but I wanted to give Dex at Rescue Plumbing a big shoutout for his honesty and integrity. I had a plumbing issue and I got a quote from Rescue. Dex was honest about the work needed and gave me great advice. So if you ever use Rescue Plumbing, ask for Dex!
We discovered gelatinous fluid backing up out of a floor drain and oozing out of a crack in our cement stairs outside our utility room. We called Rescue Plumbing because they had so many great reviews and hoped they could figure out the problem ASAP. They did not disappoint; Freddie, Paco, and their skillful team sent a camera through the pipes and quickly determined the issue was a collapsed sewer line. The job was a big one, and once we agreed to do it, it took just two days for Rescue Plumbing to jackhammer up the smallest part of the patio possible, dig a 6' deep trench, replace the pipes, fill the trench, rod out the sewer line to the street and give us video images from the whole job.
The Rescue Plumbing team was knowledgeable, thorough, and skilled. I will use them again and highly recommend them to friends and family.
Ben G.
03/10/2023 12:00:00 SA
Freddie & Francisco were responsive, clear and detailed with their work on our drain issue. The whole team was transparent on the process, cleaned up around themselves and completed the work in a timely manner
Javier and Gus were stellar - communicative, transparent, friendly, and skilled in their craft. My toilet was causing some leaking for the people downstairs and Javier had it taken care of in a few hours. They documented the whole process with photos and tested the work by going to my downstairs neighbor's bathroom and flushing my toilet several times to make sure the leaking stopped. No sneaky costs either. Also appreciated them coming on short notice. Pleasant and worth the $$! thank you Javier and Gus - will be calling you for future plumbing woes
On December 9th 2022 I had an emergency toilet situation and I turned to Emergency Plumbing. Within a few hours Pete and Noah show up, fix the problem, and provide additional direction for issues my condo association may face in the future. These guys are consummate professionals and outstanding plumbers!!!
Thanks alot guys and happy holidays!!
James
There aren't enough stars for how pleased I am with Rescue Plumbing at 1137 Webster. This is the second time using them and from start to finish they are so pleasant and so helpful. Dex Murati showed up on time ( even came early for me), assessed the situation and took all my worries away. He knows plumbing. Said he has been doing this for 26 years. Knows his stuff. I can't say enough good things, honestly. The company and certainly Dex are without question the Best of the Best! Ask for Dex. I promise you will thank me. What a find! :-)
Thank you Rescue Plumbing! Dex fixes the issue fast and efficiently! I will recommend Rescue Plumbing!
Good plumber. Responsive and a fair price. I'd hire again. Javier did a great job, he's knowledgeable and solved our leak quickly. Thanks!
TLDR; If you have ANY plumbing issues, Javier & Jonathan at Rescue Plumbing is there to fix them for the long run.
Wow! I cannot get over how Javier and Jonathan's knowledge of plumbing and frozen pipes, circumvented our 150 year old 2 flat from having all busted pipes to just 4 lousy pipes. After the negative temps hit Chicago right before Xmas 2022, December 23rd, our water completely froze. Javier and team came out that same day and immediately worked in negative temps to try and thaw the lines. I have never seen such determination. He ended up shutting the water completely off to prevent the pipes from bursting when they would start to thaw. He returned December 28th, when the temps rose and thoroughly checked all pipes to ensure that they weren't leaking. We had 4 burst and both Javier and Johnathan worked quickly to find, stop, and fix the pipes. Minimal damage to both units and fixed within a couple hours. They took their time and left the house making sure that everything was working. I cannot get over the professionalism and support that Javier and Jonathan plus the rest of the Rescue Plumber staff shared with us during the holidays and one of the coldest weeks so far in Chicago.
Jeremy J.
03/08/2023 12:00:00 SA
Called Rescue Plumbing for a house my girlfriend was catsitting. A guy named Dex came out.
To make a long story short: He was going to charge $800 for the replacement of a rubber hose that leaked, which was ultimately replaced for $300.
On top of that, he was disrespectful (only wanted to talk to the owners by phone, even though I was facilitating his access and acting as their representative).
The vibe here was a scam artist overcharging because he knew he was in an emergency situation, and he didn't like at all being asked any sort of questions or anyone getting in the way of his scam.
Dan V.
03/08/2023 12:00:00 SA
This is not meant to be a bad or good review but a neutral review so readers can decide and do their due diligence for estimates. . I contacted Rescue plumbing because my building needed a licensed plumber to change 10 shut off valves in our 18-year-old building. I figure if 2-3 needed changing then might as well do all of them since all were wearing out. They sent 2 pleasant and professional guys to give an estimate and were on time. The team leader told me they usually charge $425 per valve but since I need 10 done they will give me reduced price of $275 a valve totaling $2750, materials included. I told him that's too much and he said other plumbers will charge the same price, which I knew was not the case.
Usually I would not leave such a review but they didn't know that I know about construction prices. My unlicensed plumber changed the toilet valve about 4 years ago for only $50 and it took him 10 minutes. I then asked the building for a referral, which I should have done in the first place, and got a licensed plumber, who charges by the hour, to change all 10 valves for $600 parts included and easily finished in less than 2 hours. The kicker is that the management told me of another plumber who charged twice as much as Rescue plumbing which we laughed at.
I'm sure Rescue plumbing does good work from their good reviews and I wish I could afford to pay their price but I can't. If they can get customers to do so then more power to them! I would recommend customers to hire a licensed plumber who charges by the hour. The going rate is $150-$250 depending on the company.
Alan F.
02/02/2023 12:00:00 SA
2nd time I've used Rescue Plumbing but first experience with Dex. Had excellent experience both times. Dex was prompt, quick and efficient with the repairs, and easy to get in touch with. Highly recommend.
I had a problem with my toilet for a month. I thought it was the fill valve that was defective. I searched for a plumber and rescue plumbing had great views so decided to give them a try. A lady answer right away, and was pleasantly surprised that they can send someone to my house in the next few hours. Diagnosing the problem was free. Javiar showed up on time and figured out right away it was the flapper that needed to be replaced. The price is reasonable. Not sure if it was the cheapest but given how fast they responded and how knowledgeable they are, it's worth it.
Tara S.
03/09/2023 12:00:00 SA
I recommend Rescue Plumbing! They were able to come that morning I called, and Javier was great at assessing the issue, explaining what needed to be done - all in a timely manner. Javier was a great help in an emergency situation.
Only con is that Rescue Plumbing was a bit pricey, but I also did collect many quotes due to the urgency of the issue.
Amanda W.
01/10/2023 12:00:00 SA
The day after a huge rainstorm last month, we realized our sump pit was full of water, and mere inches from overflowing. I called Rescue Plumbing and they could be here that afternoon. Fred and Frank came out and were fantastic to work with. They first tested to make sure it wasn't a water pipe leak under the house, and then determined that there was a clogged sewer line. Our house didn't have sewer access so they were going to have to put that in under our front porch. The crew was able to start the next day and completed that portion of the job as well as getting the clog out. The following day, Fred and Frank installed a new sump pump since ours was at the end of its lifespan.
Everyone at Rescue Plumbing was super nice (especially in my stressed and anxious state), professional, and knowledgeable. I would 100% recommend them and we'll definitely use them again as well.
Javier and his partner were great!! Very thorough and professional. Will definitely keep using Rescue Plumbers again.
I dealt with Javier Gutierrez for an issue at my house that was multi-faceted. Javier is incredibly knowledgeable, friendly and professional. Having plumbing work done is never inexpensive and if you are looking solely at cost, they might not be for you. If you are interested in getting the work done professionally and properly I am always of the opinion that, especially where plumbing is concerned, it is money well spent for the peace of mind a job done right brings.
Full disclosure: No services were rendered to me.
Rescue plumbing customer service was great and got me set up for a same day estimate for a shower cartridge repair. The two plumbers that came out were very polite and knowledgeable and did confirm it was a bad shower cartridge.
The reason for the lower review is the pricing. I was given an estimate of around $500-$600 for parts and labor, or if I purchased the part myself it was a flat fee of $385 for labor which seemed very high for an easy replacement.
In the end I ended up buying the part for $100 from a plumbing store and used YouTube to guide me through the cartridge repair which took about 30 minutes. No more dripping shower!
I'm still open to reaching out for estimates from Rescue Plumbing for future needs just based on the responsiveness and customer service.
Victor is the best! Overall, Rescue Plumbing was one of the easiest companies to work with too.
We detected a leak in the basement and called them first thing in the morning. Rescue Plumbing had someone available right away! However, we weren't available until 4pm and they were able to accommodate.
Victor called when he was heading our way and they arrived right in the middle of their estimated time window. They were quick with assessing what work they needed to do, and clear with the costs. They got started right away and were very thorough in their assessment. They pinpointed exactly where the leak was coming from and the solution and costs.
I was very impressed with their work and not only highly recommend their service but would call them again for any future plumbing issues.
Kayla V.
11/09/2022 12:00:00 SA
My garbage disposal broke. I figured it could likely he repaired but since garbage disposals are cheap, I figured I would just have it replaced. I called a little before 8am and someone was sent to me by 10:30. I asked for a quote before scheduling a plumber to come out and was told they did not offer phone quotes. Understandable.
The only, and biggest, issue was once the plumber arrived he quoted me $895 to replace a garbage disposal.
I have never in my life heard of a garbage disposal replacement costing that much. I immediately said no. He offered to try to clean it out, I asked how much that would be and was told $395. Again, absolutely not.
I really struggled writing this because while everyone was extremely nice, they were extremely timely, their pricing feels extremely predatory and outlandish. Almost offensive.
I ordered a replacement from home depot for $125 post-tax and paid a plumber from Task Rabbit less than $100.
Look past their charm and avoid overpaying for simple services.
UPDATE: Turned out that I didn't even need a replacement. Lol. My handyman was able to unclog my cheap garbage disposal in 15 minutes.
But your business choices to provide free quotes has nothing to do with me. I simply do not care if you paid for parking or paid your staff hourly to come do an estimate. $900 is absurd. And $400 to unclog is as well.
Now you are commenting ridiculous things under my review. My downtown condo did not need any new pipes, I never even talked to the man about to cost of the garbage disposal, even with quality disposal, $900 was absurd, no one bent over backwards.
Removing one star because there seems to be confusion around what I can AFFORD and what is reasonable.
Jeff N.
01/02/2023 12:00:00 SA
Javier was fantastic in helping us fix our frozen pipe issues a few days before and after Christmas. Explained everything and was very efficient, gave me the options of how to proceed and followed up exactly when he said he would. Highly recommend!
Thank you to Rescue Plumbing quick service, and especially to Pete and Noah for their professional communication, clean and timely service. I appreciate the phone call 20 minutes prior to their arrival to let me know they were about to arrive. Pete and Noah were able to quickly install our RO filter system for under the kitchen sink, and replace a leaky faucet hose. There was a minor product leak (not purchased from them) that they were able to find and fix it. I will defiantly call and ask for them again. Thank you!
Had a pipe leak and the team at Rescue was able to make the repair within 24hrs of my call. Logan and his partner were very professional, taking the time to explain the issue and the needed repair. Would definitely use them again.
changed my rating due to the owner getting back to me and explaining a few facts. Appreciated his concerned attitude to my problem.
Michael A.
04/03/2022 12:00:00 SA
Everything everyone said about this place in other reviews mirrored my experience. Fast, friendly, efficient. A plumber named Dex came out very late on a Friday night to assess a toilet which had stopped flushing. They assessed the problem as a clog beyond my unit. It would require the whole nine yards, removing the commode, using loud machinery, etc. which couldn't be done that night. A regular auger didn't work.
They were upfront about the price at $875.00. I will leave it to the reader to determine if that is appropriate or not, but my condo association president didn't seem to think it was out of line. And because they couldn't resolve the problem that night, they didn't charge me anything at all for that visit, even though they attempted an auger. I thought that was a very generous move.
They sent me the estimate. I tried to see if they could get someone out on Saturday, but they couldn't send anyone til Sunday morning. I did say I was going to try and find same day service elsewhere, and they didn't bat an eyelash, even though they wouldn't have made a penny on the whole transaction. Having no luck (except with one company I didn't feel comfortable with), I went back to Rescue Plumbing because I really appreciated what appeared to be their honesty and upfront communication (again, I can't speak to the pricing).
Dex and another person (whose name I didn't get) came back as promised on Sunday morning, completed the service, and everything seems great!
The ONLY reason this is a 4-star (really, 4 1/2 stars) rather than 5-star review is that, after all was said and done, they wanted to add $99.00 to the total for the Friday night service call, even though the total estimate was supposed to be inclusive. I was able to push back on that only slightly, and they backed down on it. But it was a little sketchy, which marred an otherwise completely satisfactory experience. I will definitely use them again! But I will get estimates for pre-planned work as comparison, as I know nothing about rates for plumbing services. I think that's good practice, anyway.
Rescue Plumbing to the rescue again! We have had Victor and his helpers out to our house twice this month to take care of a leak under our sink and a new faucet install. Both times, the guys were amazing. They explained the issues thoroughly, went out of their way to make sure we were taken care of, and gave us excellent advice about things we can do moving forward. They were super quick & efficient and even friendly with our kids. What a joy it is to FINALLY find plumbers we can trust and who are so responsive. Thanks again, Rescue Plumbers!
I called rescue plumbing to install a new shut off valve at 8 am and by 10:30 they had already come and finished the job - Javier was very knowledgeable and great to work with - I have been very frustrated with plumbing companies in the past as they always seem to try and oversell you but I can't say enough good things about the guys who came and did this work for me - would recommend to everyone
Brian D.
12/06/2022 12:00:00 SA
I had a clogged toilet and rescue plumbing was able to send someone out same day to help clear it up. Victor was very friendly, knowledgeable and helped me learn about the plumbing set up. He gave me advice on how to avoid similar problems in the future. Would definitely recommend.
I called Rescue Plumbing after noticing a damp spot in our ceiling. Rich and Eric showed up the same day, in a matter of hours, to investigate.
They were quick, efficient and thorough in diagnosing the problem. They had to cut a hole into our ceiling to find the source of the the leak and left their work area spotless.
The issue ultimately wasn't plumbing-related, but due to a poorly-caulked tub, so they weren't able to solve the issue themselves. However, I'd be sure to call them back for a plumbing job in the future.
We've used Rescue Plumbing three times in the past month, so it only seems fitting to finally write them a five-star review. First, our kitchen sink faucet at our rental condo broke. Our landlord was going to take a week to go through his home warranty company- Rescue came out the same day AND had the replacement faucet stocked with their plumber.
Fast forward a few weeks and we are having utilities turned on at our new house, only to find out we have a gas leak and the utility company wouldn't turn the gas on, and this during the first cold snap of the winter. Rescue Plumbing was able to come out the next day to find and fix the multiple leaks. Another few weeks later, they were able to come out the same day we called them to snake a slow shower drain and replace a toilet. Amazingly, the plumbers they sent picked the toilet we ordered up at Home Depot for us, and they didn't charge us at all for doing that.
It feels like their prices are a *touch* high, but for great service at an exceptionally quick timeline, I will gladly pay the price. We're glad to have Rescue Plumbing in our homeowner toolbox.
Thank you so much Freddy! For taking care of the stinky messy basement (toilet). Freddy was very knowledgeable, polite and most of all a pet friendly guy! I would not hesitate to recommend your plumbing firm to friends and family. Keep up the good work!
Carolyn B.
08/03/2022 12:00:00 SA
Kitchen sink not draining. Tried home remedies. Rescue plumbing came out that afternoon. They couldn't clear it by rodding so recommended jetting.
Since they didn't fix it there was no charge.
They returned the next day. jetting is more like flushing. I worried about old pipes but it was not forceful. They went in through the catch basin.
Then they inserted a camera to check inside.
Also used the camera on the sewer line. Had some tree roots evident and Paco recommended power rodding in the future.
It was not cheap. $1700. cheaper if you don't have video. But Dex, Brian and Paco worked efficiently, communicated, cleaned up and did not complain about the parking...always an issue in this neighborhood.
Tim K.
12/05/2022 12:00:00 SA
Javier was excellent to work with - friendly and got the job done quickly and precisely, in a tough spot to boot.
Lauren D.
02/01/2023 12:00:00 SA
Javier did an excellent job fixing both my sink and toilet. I'd recommend him for any job in the future!
Javier and Jonathan helped with a leak inspection. They were very helpful, arrived early, and made the whole process quick and easy.
I have had two experiences with Rescue Plumbing, and in both instances, they have done a great job. Vincent was most helpful and efficient. I would not hesitate to call them again when my next plumbing incident happens.
Great experience overall. I don't enjoy having to hire contractors or call repairmen, but everything about Rescue Plumbing went smoothly.
I had a severe toilet main line clog and another toilet that wouldn't stop running even after I replaced the flapper. I called Rescue Plumbing and they picked up the phone immediately, the woman on the other line was courteous and efficient, and to my surprise they scheduled me immediately for same day service.
When the plumbers were running a bit late, the office called me to keep me informed of their ETA. The plumbers, Loga and Djenkis, were cheerful and professional and worked super hard. They worked late until 8:30PM making 100% sure they had fixed both of my problems, and they apologized even for staying late, even though I felt bad that they were working instead of going home. While Rescue Plumbing wasn't inexpensive, they absolutely were worth it to me for a smooth, headache-free experience. Would absolutely hire again.
Also appreciated that they proactively were masked. I told them that only when we were talking face-to-face would they need a mask and they could take it off when they were working if it got too hot, but it was a nice gesture on their part.
Elizabeth H.
01/09/2023 12:00:00 SA
We had a repeat issue with our toilet base leaking some water and they sent Javier and Jeremy to help. Jeremy was delightful and incredibly polite. Javier was absolutely phenomenal. He explained everything to me, showed me multiple times what he'd do and how he'd do it and was a true professional throughout. I will be requesting Javier for all my future jobs with Rescue Plumbing.
Steve D.
01/08/2023 12:00:00 SA
I did not want to leave a review like this. After dealing with chains like Roto Rooter, we called Rescue because it advertises itself as a family run business. Javier is a very nice man, but he came and unclogged our ejector pump and recommended we replace it after 3 years, which we did. There was a small clog, the size of a softball. And he recommended we switch toilet paper. He guaranteed we would have no more problems in that department. Five days later, we had problems again. He came back and had to go back into the pump pit, and told me he had to charge me, again, for that. $400+ after spending $3k days before. He asked his son to go to the truck and get a garbage bag. He then showed me the clogged items, as he did the first time he came, but the second time it was somehow an arm-sized, thick rope. We had barely used the toilets downstairs in those days between visits because we were worried about frozen pipes during the freezing weather the week of the storm. It was very easy to negotiate him down from his original price when I mentioned those concerns. He said the company has no service fee so I paid the minimum of $250, per his directive, which is what he said they charge for a clogged toilet. I do not want to make accusations, but the more we talk about it in our house, knowing our plumbing history and the precautions we took between visits, I felt like I had to leave a review.
Sonia W.
01/04/2023 12:00:00 SA
We needed to have our drain rodded, and Logan and his team were helpful and quick. He took time to answer my questions and to explain what they found.
Javier did a great quick toilet rebuild, thank you! They were able to fit me in for a same day appointment.
alexandra r.
05/05/2022 12:00:00 SA
Honest, fast reliable... will definitely use again! They handled things seamlessly with my tenant!
We've had two plumbing emergencies in the last several years and both times Rescue Plumbing resolved the issue within hours. This time we called RP after noticing a leak under the kitchen sink. Javier and Reny showed up same day, identified the issue within minutes and had the issue fully resolved within the hour. They couldn't have been nicer, fully explained the issue, were super efficient, and their pricing was both reasonable and transparent. These guys are the best.
We are new homeowners and had a few questions about plumbing home maintenance. The pair took the time to walk through our home and educate me on tips, what to look for, what to worry about or not. It was quick and easy to schedule. I didn't schedule work for that day only because of attention to inclement weather and respect for their time, but I will be choosing their service team. There was also no cost incurred for having them by to assess our needs.
Victor was fantastic! Fast, efficient, respectful, and totally responsive. Other companies scheduled 2 weeks out and they were able to come on the same day. I needed a new faucet, they had a comparable faucet in the truck that was less than I would have paid at Home Depot.
Deal M.
12/05/2022 12:00:00 SA
Rescue Plumbing lived up to its name, and still managed to impress is with the quality of their work and the candor of their professionals. When our family's hot water heater reached the end of it's road and we couldn't stand another cold shower, Rescue Plumbing helped. They advised on replacing the unit, worked after hours to remove the old and prep the space, and in less than 24 hours had a crew install the new, inspect and update our utility room, and even stay around after cleaning up to educate us on new features. My family enjoyed hot showers the same evening! Thank you Rescue Plumbing!
Great service, super fast and through. Very reliable. Highly recommend.
They arrived on time, we're very thoughtful about not making a mess, and fixed our problem. We had a deep clog far down our sink drain line.
Broken shower diverter - read the reviews on google that these guys are super honest and upfront. Couldn't agree more. Victor was so nice and tried all the low cost easy options first and foremost and actually fixed it on the spot! Communication was great, Victor is so nice too. He even gave me some great tips and recommendations if I have any future needs, tips and tricks to maximize the life of our plumbing, and did not try to sell me anything extra.
Victor Cruz and his partner did a great job repairing our kitchen faucet in a quick and efficient manner
Dex and Brian are phenomenal. I've had them out a few times to solve a clogged pipe and they are always quick, efficient and friendly. They explain the problem and solve it. I would highly recommend Rescue Plumbing. Ask for Dex and Brian and you will not be disappointed!
Finally found a plumbing company I can rely on !! Highly recommend ! Fredi was very helpful and honest. He walked me through every step of the way and educated me since I have absolutely NO IDEA about plumbing. He truly went above and beyond. I'll request Fredi specifically in the future.
Rescue Plumbing was great. They responded quickly to me, were easy to schedule with, and fixed my problem immediately. The plumber, Dex, was friendly and polite and showed me what to do to prevent the problem next time. Thank you for a great plumbing experience! I will definitely be calling them next time I have a problem.
We are very pleased with Rescue Plumbing. I called and the next day Victor and Omar came out to unclog a bathtub drain. They were very professional and thorough. Victor told us why the drain was so clogged up and explained to use a metal tub strainer on which he nicely provided.
We will certainly call them again. Highly recommend. Price was reasonable
I did check the Better Business Bureau and they don't have any complaints against them.
We had a major clog combined with a leak that we were unable to fix on a Sunday morning meaning our kitchen wasn't usable...with company coming over tonight. i found Rescue Me online and they were here within 90 minutes and fixed everything in less than an hour. Saved the day! professional, friendly....and most importantly good at bringing us a fast fix.
Wow, to change the leaking wax ring seal on the toilet they wanted $799. It was hello and good bye.
Fortunately I have experience, most home owners don't. A simple job with a newer toilet that was not leaking but needed a new seal due to very heavy person twisting the toilet base when getting up, it happens. I am not a handyman, just in the know.
We recently had a water heater leak and had a great experience with Rescue Plumbing. They were very responsive and sent a professional at the same day. The plumber confirmed the call 10 mins before he arrived. He analyzed the root cause issue was the valve worn out and suggested to replaced a new brass valve. He fixed it very quick and our water heater is no loner leaking. He is professional and helpful and also explain how to maintain it in he future. We will definitely use them again. Thank you!
Emergency water heater crack/leak on a Sunday. Vincent and Lobo were out and had everything replaced in 3 1/2 hours. Phenomenal service!
After 4 separate plumbers came to my property to find a leak that ruined three rooms in my condo, Dex and Sam were the only plumbers to successfully come fix it. They easily found the problem in a short amount of time, after hours, and fixed it immediately. Couldn't have asked for a better experience with them and I hopefully will never have a water problem again, but if I do, I will be calling them.
Mike A.
03/10/2022 12:00:00 SA
Had a phenomenal experience working with Francisco today. I was in a same-day time crunch and he was able to get out to my home quickly and went above and beyond answering all of my questions.
Before he left, he also took time to address several of my plumbing questions/concerns that were unrelated to the task at hand and give me helpful suggestions.
I will recommend Rescue Plumbing services and highly recommend asking for Francisco!
Danessa W.
11/02/2022 12:00:00 SA
Rescue Plumbing replaced our sump pump in March. We noticed some leaking issues in October. They came out the same day and fixed the issue right away, honoring their warranty of service - no questions asked. Javier was extremely friendly and thoroughly explained the issues to me. Excellent service all around.
Had flooding in the basement yesterday and called rescue from their yelp reviews. They were at my house within 2 hours. Ended up being a broken ejector pump that they replaced on the spot and kept everything very clean. Great guys, prompt and clearly very experienced. Will definitely use them again and recommend.
Had originally booked my usual service to clear a clogged /backed up drain. Though when the time window came along I got a prompt call asking if they could reschedule to the following day. That too after waiting most of the day. (Unfortunate events occurred and they were stuck on other calls.) I needed this drain cleared pronto and could not wait any longer. So, I leaned on a referral a friend passed along and called Rescue.
From the time I placed the call to the time they were on my property, the rescue operation went quick and they were in and out in no time. I was surprised at how quickly my service window was offered and the time they made it on site. Note, the repair happened a couple weeks back during lockdown. I was assured that their staff would have ppe on when dealing with the public.
The work: A clogged kitchen sink on the first floor of an apartment building. In apartment buildings the line is shared (with those above it) and in the event of a clog or backup, that unit will suffer the backup of all (however many) units.
The cost: Affordable.
The next time I've got a plumbing emergency, glad to know another trusted service provider I can call to the Rescue.
Vincent came to unclog a blocked sink drain and was friendly, quick, and professional! Happy to have found a plumbing company we trust and can use in the future.
I would like to add an update to my issue with Rescue Plumbing. I see they have responded with a method seen with other reviews; blaming me for their internal issues. Even if I was incorrect in my review (I wasnt) or that I had somehow called the wrong plumber (I didnt), the type of response both here on yelp and via phone call would be another major red flag as I look at choosing a plumber. If a plumber has zero interest in accountability over a small issue like this...what happens when project errors occur as they always will? When an issue arises, this plumber's apparent instinct is to blame their customer. Following my initial review, I received numerous texts and calls from the owner. I repeatedly asked him kindly to disengage. Requests that were not respected. There was accusations of not calling this plumber, things about their call logs, and general accusations of how I am at fault here. The gas-lighting he attempted is comical to me, but makes me furious to think if it had been my elderly parent or other loved one experiencing this type of interaction. Based on my interaction I would not feel comfortable with this plumber in my home. I have included photos of my outgoing calls on the day I scheduled service as well as on the day in question when I called to understand why know one showed. These calls match the number displayed on Rescue Plumbing A| Webster's yelp page at the time. I see that has been changed. Curious.
We recently had a dishwasher leak and had a great experience with Rescue Plumbing--everyone was very responsive and helpful and Vince is the best. We will definitely use them again. Thank you!
Vince came same day to inspect a triggered ejector pump alarm. Turned out to be a false alarm but confirmation was very much appreciated.
Rescue Plumbing is literally the best plumbing company that I've worked with during the last 15 years. We have had many water issues in our condo in Chicago. We recently remodeled one of our bathrooms, as well, and had difficulty with Rocket Plumbing. The original plumbers changed the quote, changed what they did, and were trying to re-charge for something we had already paid for.
Loga and Djenkis were so professional from Rescue plumbing and really saved us! Loga itemized each job and walked me through the individual work and separate costs. He did several requests that the other plumbers said they couldn't do or tried to double the price. Loga and Djenkis arrived at noon, assessed the different jobs, gave me a quote, and did the multiple jobs on the same day. The prior company had stretched the jobs out over weeks.
First and foremost, Loga and Djenkis were so kind and professional. They were considerate and did what they said they were going to do. Not only did they do the jobs in one day, but they did OUTSTANDING work. We are so thrilled with the installations and the plumbing work. Everything works better, the water pressure has improved, and the quality is aesthetically beautiful! I will definitely use Rescue Plumbing for all future jobs and I'm recommending them to all neighbors and co-workers. I would highly recommend them and the price was more reasonable!
Wow! Sara V, a representative of Rescue Plumbing, thinks my review is totally false! Yet another reason to never do business with these people. I own the condo that was the subject of this review and I can absolutely, 100% guarantee you that this review is accurate. Sara V is correct that Rescue Plumbing didn't provide a quote to me, they provided it to my single female tenant who they presumably viewed as a mark to exploit. Check out the other reviews that are less than 5 stars. Many of them report similar attempts to overcharge. See specifically, Susana K., Samyukta L., Brandon S., David S. and Michael A. Not sure what else to say, except you've been warned about Rescue Plumbing and you've witnessed, in Sara V's response, their willingness to outright lie to cover up their shady business practices. I'll say it again, NEVER, NEVER do business with these people!
Our laundry tub faucet was dripping and we couldn't seem to stop it. The tub, faucet, and surrounding pipes were really old, and we didn't want to risk a more serious leak. After getting a quote from another plumber that I believed was unreasonable, I wanted to get a second opinion and called Rescue Plumbing. They sent over Fred and Nate, who gave me a free estimate and more thoroughly diagnosed the problem. I went ahead with Rescue Plumbing and they scheduled repairs for a couple of days later. Fred and Nate were professional, courteous, explained everything clearly, and did great work. They replaced the laundry tub, faucet, and surrounding pipes. Everything has been working perfectly for the past 3 weeks (no drips). Also, all of my interactions with the administrative team (the folks answering phones and scheduling appointments) were positive and easy. Would definitely use this company again.
I just purchased a home and the pipes to the washing machine were leaking in the basement, they replaced the pipes, mounted it to the basement wall and made everything look so neat and clean. 2 days later they came back to put gas lines in extending 50 feet from the furnace around my basement because there were no gas lines (the dryer and stove were electric) it was an extensive job, but they completed it in 3 hours and their price was over $1000 less than other quotes I got. The work was done well, it looks neat and thorough. Vincent and his team were amazing, very nice, with excellent customer service. I will never use any other plumbing service ever again.
Lisa S.
12/11/2021 12:00:00 SA
Pete arrived quickly and assessed the situation -- my old toilet needed to be replaced. He and Noah were back early the next day with a replacement that was installed in no time. Not only were they fast, but they were thorough and friendly. After the successful install, Pete cleared up all the materials and the old toilet and left the space clean. I highly recommend Rescue Plumbing. They'll take great care of you!
Vincent and Lobo were extremely polite and fixed everything quickly. I really appreciate how quickly they were able to come out, it's nice to have emergency plumbing services when needed.
Edited just to add that they fixed my toilet within about 20 minutes. The valve and flapper needed to be replaced and they had the items on hand to do so. They also replace the water pipe hooking to the tank.
I already forgot the plumbers names, so apologies for that. However, great service, very prompt. They found the problem and fixed it immediately. They also took a look at a couple other minor things I needed looked at. Would use their services again for emergencies because I called late at night and got a response quickly. Great job all around!
Kitchen sink began leaking. Rescue plumbing scheduled to come out, arrived on time, polite and professional. Fixed the issue. Solid work
Patrick G.
02/02/2022 12:00:00 SA
These folks really live up to their name. I had a newly purchased home and didn't know who to call when 2 of my 4 bathrooms had busted toilets & clogged pipes. I needed the works (new toilets and piping installed, sinks unclogged, new garbage disposal), and I knew it. But what I needed most was a company, and a professional, that I could trust. My friend Zach found these folks for me. Vincent was without a doubt a rescue plumber. And probably the most knowledgeable and assuring plumber I've ever worked with. I almost didn't want to recommend him & his partner Lobo. Because then they will just be busier the next time I call- and I'm definitely not calling anywhere else.
Vincent and Lobo were honest, skilled, prompt. And there when I needed them.
Pete and Noah did a great job installing new tanks in a filtration system. They were quick, efficient, and extremely helpful.
The service was phenomenal! Vince arrived on time, diagnosed the issue, and fixed the problem quickly and efficiently. No more leaky sink! My kids couldn't be happier and I am thankful for the exceptional service. I highly recommend using this company for ANY plumbing issue you may have.
A helpful visit from Pete and Noah at Rescue Plumbing! They assured me that everything was fine from a plumbing perspective and we likely needed an appliance repair person to take a look at our dishwasher. No charge for the visit, and I'll definitely be calling them for any plumbing issues in the future.
We installed a water heater the other day and didn't have hot water. Vincent came over on a Sunday during the bears game and got it working! Vincent deserves a nice warm lunch!
joseph r.
06/04/2022 12:00:00 SA
Toilet clogged late night and Dex came very fast. Fast and efficient, fair price for emergency after hours. So reliable, I love the fact that I can call someone after hours and they come and fix without gauging.
My Catch Basin was sinking into the ground. I got a few estimates from some others. But this one, Rescue Plumbing, gave me a reasonable price and they just felt like . Plus, they showed up on time and finished up on the same day as promised. If I ever need a Plumber again, I'll call these guys up for sure.
Kat H.
04/03/2022 12:00:00 SA
Called these folks to re connect our utility sink in the basement and fix a broken pipe. We worked with Vincent and he was really nice, gave us a competitive quote, and walked us through what he would do to fix our issue. He was such a pleasure to work with that we asked him back for help on a few other issues we'd come across as new home owners. I really appreciate when people who know their craft well take the time to explain what they're doing. We will definitely be calling Vincent back when we're ready to put in our bathroom downstairs.
Pete and Noah were very thorough in diagnosing the root cause of the leaking kitchen faucet. Since this would be a more involved repair, they came up with a great plan to slow the leak while they hunt down a few parts to fix the issue.
Very happy with the service and will be using them again in the future!
This company is amazing. We had a massive flood in our basement due to a malfunction in our sump pump. Eric and Rick arrived within 10 minutes. Resolved the issue promptly and got the restoration and mitigation crew over within an hour. While it was a terrible ordeal, this company provided the solution we needed. Will definitely use them again if needed.
Laura S.
01/05/2021 12:00:00 SA
I called on a Sunday for an issue with my leaky sink, they said they could have someone out within a few hours - impressive!
I was able to wait a day and scheduled a time. Pete Ismail showed up within that window, identified the problem, and had it fixed in under an hour. He explained what the problem was and showed me where the leak originated.
He also politely pointed out a safety issue with my garbage disposal that was within a few issues of the leak. So glad he did!!
He was very professional and knowledgeable and was clearly willing to go the extra mile if need be. I highly recommend!!
Wow. Put these guys on speed dial. Super professional, knowledgeable, and efficient. Logan and his partner came out the same day to inspect a leak, and walked us through all the possible causes and solutions. It gave us huge peace of mind to hear their expertise, and they even comped the visit given our solve wasn't related to plumbing. Amazing! I'll be calling them for all our plumbing needs from here out.
Brett F.
08/07/2021 12:00:00 SA
If you're looking for fast, professional, top quality work and service, go to these guys. They're a duo of brothers who will come into your house, quickly address your issue and basically fix anything you need in a friendly and professional manner. They came in recently and did work in our bathroom/kitchen that was stellar. They also found a major issue with our building that another company completely missed the day before. Highly recommended and will use for any plumbing issues going forward.
Pete and Noah were not only excellent, but a true blessing for my family. My entire basement flooded right before Christmas, and a few weeks before our child was due. We were extremely horrified and had no idea what had to be done to fix the issue. Pete just happened to be in the neighborhood on another call. I approached him and he came in to review the damage and what was needed to correct the issue. Long story short he was able to clear a flooded basement and install a clean out in 2 days! Pete was awesome, walked us through every step or what he was going to do. We highly recommend Rescue plumbing, especially Pete, and we have already provided his information to family and friends.
Thank you rescue plumbing and thank you Pete!
I requested a service call for a broken water heater at 9:00 pm; the pilot light had gone out and would not re-light. The staff member who took my call was courteous and got back to me promptly with confirmation that a technician could arrive within 3 hours. He showed up at 10 pm. Unfortunately, it was a waste of everyone's time. He took one look at our 7 year-old AO Smith water heater and told me it should be replaced with a Bradford White. I had to persuade him to even attempt to relight the pilot. He refused to try with a grill lighter or to do any step-wise trouble-shooting, telling me more than once that when things start to break on an AO Smith water heater, it's best to simply replace them. It was hard to tell if he knew anything about water heaters, but he was happy to charge $125 for the after-hours service call.
2 days later, the water heater has been fixed for less than $500 by my regular plumber from Rocket Plumbing (who don't offer 24-hour service). I requested a refund of at least $100, if not all $125, and I'm giving 2 stars instead of 1 because I received a 50% refund, the staff were friendly, and the service was prompt. Unfortunately, aside from the recommendation to consider a Bradford White for our next water heater, it was of no value.
UPDATE: a few days after posting this, I received a call from Rescue Plumbing's owner, who expressed his commitment to making things right and agreed to provide a full refund. I upgraded the review to 3 stars = OK.
Un K.
02/10/2022 12:00:00 SA
Amazing!!! Best plumber ever. Vincent Kovak was the plumber dispatched to resolve out leaking dishwasher and he resolved it within 10 minutes!!!! I will use Rescue Plumbing moving forward. Highly Recommend!
We had issues with dishwasher which overflowed onto our floor and nasty water was coming up through the sink drains. Pete and Noah came out and were extremely professional and took care of the clog in no time. They also let me know that our garbage disposal flange was rusted and would eventually needed to be replaced. He didn't pressure me at all to replace just as an FYI which was super helpful. If we ever need a plumber again, we'll be sure to contact Rescue Plumbing.
I had an emergency plumbing need at 10PM and not only did Rescue Plumbing send someone out immediately, the man who did the job, Dex, was amazing. Dex was very informative, respectful of my home, wore a mask, and was honestly great conversation.
I am absolutely pleased with the service and Dex's service as well. Highly recommend (AND ASK FOR DEX!)
Liz
Fast response. The techs/plumbers were nice. Logan explained well what to expect and fixed our plumbing issue fast and at a fair price.
I suddenly needed help with 2 toilets and I called Rescue Plumbing on a Monday morning. Two great guys - Loga and Jenkins - came out that afternoon. They unclogged the toilets and were in the process of replacing the gasket on the older one that was also leaking when they noticed a faint crack in the tank and recommended that I buy a new toilet. I said yes and in less than 24 hours, they were back with the new toilet, installed it and hauled away the old one. Loga and Jenkins were very nice, courteous and capable. I could not have been happier with a plumbing company. Was it reasonably priced? I can't really compare but it seemed reasonable. Thanks, Rescue!
Our toilet wasn't flushing right, Vance came in identified the problem and fixed it within 15min. Very friendly and on time and the pricing was very reasonable. We will only be using Rescue Plumbing and requesting for Vance only...very very professional.
Susana K.
11/11/2021 12:00:00 SA
Receptionist was very responsive & helpful, hence the additional star for what would've otherwise been a 1-star review. I was quoted a 2 hour timeframe the same day for an in-person consultation. The 2 plumbers who came arrived early. Wore masks, booties, etc. I wanted to like the company but the plumber quoted me on average 5x more than the other 2 companies who came out shortly thereafter for a wax ring change. Compare quotes before choosing them!!
The plumber, Pete, was polite, punctual and personable. He replaced a broken shower cartridge in our condo. Pete was conscientious about returning calls and texts. He and his son, who was helping, left the bathroom area as clean as they found it. My only reservation is that the price seemed high, at least compared to online estimates for the job, and their bill did not include an itemized cost list of the parts. That said, Rescue Plumbing was able to get the work done in a reasonable time frame so perhaps that's worth the higher price.
Pete and Noah were absolutely INCREDIBLE! What was thought to be a small clog ended up being a deep plumbing issue and they talked us through every step, tried the most effective methods which keeping the cost affordable. We called in the morning and they did everything that very day.
Their personalities are kind, honest, and rooted in truly helping you!
Thank you to Rescue Plumbing for all of your help.
I cannot recommend Jay and Sam more highly.
tl;dr
Jay and Sam had the opportunity to convince us to complete an expensive fix to a plumbing issue, but instead took their time to find a cheap, 100% effective solution to the root issue.
These are two truly trustworthy plumbers. As I'm sure is true of anyone calling a plumber, I have zero understanding of plumbing. So if a plumber were to recommend a big, expensive fix to a scary problem, I'd have no way of knowing whether that was necessary, or whether they were just suggesting a lot of work for the sake of getting a big payday.
After working with Jay and Sam, I know that I have found plumbers that I can trust to give me an honest and effective recommendation.
My wife and I called Jay and Sam after we discovered that the tub in our new home was causing a leak in the light fixture on the floor directly below it. This was a very scary problem. After talking with a few plumbers over the phone, all suggested that given that our tub's plumbing was hidden beneath tile, we'd likely have to tear open the ceiling on the floor below to even understand what was going on. Obviously, that would suck.
By the time Jay and Sam came over, we were 100% resigned to the idea that this would be an expensive, and messy process that would leave us with a hole in our ceiling.
When they arrived, they were very methodical in reproducing the issue, so they could better understand how to fix it. They also continually explained that the last thing we want to do is open up your ceiling if we don't have to, which was a breath of fresh air.
Eventually, they figured out that the light fixture leak was coming through the overflow drain in the tub. They looked closer at the problem and suggested that we try re-sealing the overflow drain, and giving it 2 days to dry and cure, to make sure that we only opened up the ceiling after exhausting all of our other options. Lo and behold, this simple, easy and cheap solution worked.
Had they told us that we needed to rip open the ceiling, we absolutely would have listened, but the fact that they did everything they could to avoid the cost and inconvenience means that we'll trust them moving forward, no matter what. They were also just plain nice and kind people. I'd recommend them to anyone for any plumbing issue.
Thanks Jay and Sam!
Excellent service with good pricing and fast service.
I called for help with a rusty faucet and Dex was there 15 minutes later and had everything fixed within 20 minutes.
Amazing service and speed from knowledgeable plumbers.
Highly recommend.
We called Rescue Plumbing when our kitchen sink started clogging up. To avoid an overtime call out fee, we scheduled an appointment for the next day. Thee guys were super nice and polite. They actually could have come earlier than the scheduled window but it didn't work for us unfortunately.
What really stood out for me was they came prepared with shoe covers that they slipped on before entering the house; protects our floors and they don't need too remove their snow boots! I thought that was great!
They snaked our pipe, made sure it was working properly again and did a great job cleaning up and leaving things as they were. Overall, we were very satisfied. Thank you!!
Thanks to Vincent for coming out on a Sunday to save the day. He's knowledgeable and personable.
Muriel M.
02/03/2021 12:00:00 SA
Pete and Noah stopped by today to fix a leak in my bathroom. They were very professional, quick and did an amazing repair. I would highly recommend Rescue Plumbing. Thanks Pete and Noah!
Let's start this review by saying that I created this problem because I thought I could play plumber. I broke the pipe upon which my bath spout fits.
I live in a high rise and was very concerned that any leaking would enter neighboring units and put me on the hook for many thousands of dollars. I emailed rescue plumbing based on their reviews and I could not be happier. The owner of the company called me with in 12 hours after I submitted the request late at night. He was willing to attempt giving me a quote over the phone with the obvious warning that things could change if the problem were something else.
His guys Pete and Paco showed up the next day, assessed the problem and got to work after reassuring me that everything was gonna be okay and that he could handle the job. They also patiently and kindly answered all of my million nervous questions. The walled me through the job told me exactly what they would do. As the plan changed a little bit, the updated me along the way.
Throughout all of this my building has a tendency to be very intolerant of contract work and as expected got very angry despite approval from my building engineer. Pete handled them like a champ. He talked on the phone with the engineer and handled our disgruntled security man with nothing but smiles, professionalism and class.
Even though the job was about $200 more than expected they told me this upfront and they were still hundredSSSSS of dollars cheaper than the guy I had assess the job before them. They were able to fix everything without removing tile and entering any other units or turning off water for my neighbors (which The Other Guys said they would need to).
Rescue plumbing all the way. If anything happens in the future I will not hesitate to call them and neither should you!
Needing a plumber urgently on a weekend, not to mention the weekend before Christmas, is incredibly stressful and not ideal for anyone. Vincent and his partner arrived super quickly, we're incredibly considerate, and got everything resolved and we're out in no time at all. The service was fantastic and while I hope to not have to call again, Vincent and Rescue Plumbing will be my first call if I am ever needing plumbing services.
Vincent was fantastic and unclogged our kitchen sink. He was quick, professional, and tidy. Thank you!
We woke up to an issue with our hot water heater. Vince arrived within a few hours and fixed it... good as new. Highly recommended.
Lauren S.
03/02/2021 12:00:00 SA
I couldn't recommend Rescue Plumbing more! They were helpful, honest, and incredibly kind. This business is a gem.
Dex came by and was very thorough and did an excellent job at finding/fixing our issue. Would definitely recommend if needed.
We moved into a new home and had plumbing issue - they were fast, reliable, and provided helpful tips to resolved our problems! We would call again if needed!!
Pete is so kind. He is quick, knows his stuff, and saved me lots of money. I have a forever plumber in Pete.
We had a flood in our basement and Dex Murati showed up within the hour. He was able to fix the problem, replace our water pump and gave us valuable advice on how to prepare the claim for your insurance company. His professionalism was of the utmost quality. Not to mention that even after his work was done, he followed up twice to make sure that we were being taking care of by the renovation company and the insurance. We were grateful for his help and prompt response/attention.
Pete & Noah Ismail came to the rescue with our sewage situation and showed us exactly what the problem was, how to fix it, and how much after taking a look. They were quick, efficient, polite, and very dog friendly with a puppy running around while they work. He's been doing this for 25 years and the work/work ethic shows. 5/5 would request Pete again for his services.
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Tom & Trisha.
Rick and Eric were fantastic! Extremely professional, knowledgeable and helpful. When our issue was bigger than initially thought, they were quick to reschedule to come back out the next day to make sure everything was fixed, and showed us how to prevent the problem from happening again. Couldn't be more pleased with service!
Highly recommend Pete and Noah. Our condo association has worked with them for some time now and you can always count on friendly, dependable service. We had a small leak in the basement that wasn't continuing, but we thought it best to have them come out and ensure we weren't ignoring the warning sign of a bigger problem. Pete and Noah did a thorough drain check for all three floors and concluded there was no leak, but rather it was likely a one-time issue of a tub overflowing / showering with the curtain not tucked in or something. Appreciate their professionalism!
I had Clayton and Ben out to change a valve that had corroded and began leaking. I was worried it would eventually completely fail and flood the area around our water heater and furnace. I also needed an out-of-code saddle valve tapping a water line for an unused humidifier removed per our inspection.
They clearly explained how they were going to address both issues for me. Even with a trip to the store they were in and out within an hour and a half. The pricing seemed competitive with other quotes I received. If I have future plumbing issues, I'd call them again.
Dex and Sam stopped by my condo a months or so ago and were excellent to work with. The company fielded our call and provided help same day. They were fast, professional, and fixed the issue. Thanks guys!
The service was quick and Pete was great! However, it was really, really expensive and far much more money than the quotes I received from other companies for a clogged toilet($325!!!!!). Although we knew the issue, the lady on the phone would not quote us ahead of time. It was our fault for being hasty, but they did get the job done quickly.
Silvia C.
08/12/2019 12:00:00 SA
Great customer service!!
This company is reliable and on time when making service calls. I recommend them.
Robert T.
01/11/2021 12:00:00 SA
Amazing experience. Our problem was that we were having reduced water flow in our Jacuzzi bath. Other sinks and outlets were fine. When I called I was impressed with how professional the company was in understanding our problem. I was told that someone would be here the very next day between 10:00-11:00. At 9:30 I was called to hear that they would be at our home at 10:30. And they were.
Rick and his helper showed up and were very polite and professional. They were careful to put on masks and booties. Rick, who has 27 years plumbing experience, analyzed it and determined there was a blockage at the double handles.
Rick needed to get an air compressor and then proceeded to work to remove the blockage. And he succeeded -- our water flow was back to normal. So I recommend the firm to others. Excellent experience and reasonable cost.
Don S.
01/07/2021 12:00:00 SA
Called yesterday early afternoon to schedule an appointment to have a new bathroom vanity installed and a new faucet in a second bathroom. They were able to send Pete and Noah out that same afternoon to do the work. The pair were very pleasant, did a great job of explaining any issues they encountered and what it was going to cost to do the jobs and were neat. Great experience with a plumber and will use them again when we need a plumber.
I punctured my own water line. Smart, I know. I managed to clamp the puncture long enough to call the first google result for 24/7 plumber in Chicago. From the call at 10:00pm, it only took 25 minutes to get Dex to my condo. He had the job done in 5 minutes (maybe less), where he had cut around a metal stud to fix the problem.
He was kind, courteous, professional, and fast. I couldn't have asked for a better service to help me fix a dumb mistake at 10pm.
5/5 for Dex
5/5 for the woman who answered my panicked call
5/5 for Google's search engine
Deb Z.
12/02/2020 12:00:00 SA
Peter came with his son to do a camera inspection - they were timely, communicative, gave us all the options and were great to deal with. From the moment I contacted the company they responded IMMEDIATELY! and came out quickly.
We will definitely be using them in the future!!!
Spectacular service. Pete & Noah were extremely professional, knowledgeable, and worked efficiently on the job. They responded to a small leak under our kitchen sink and recognized that the pipes had rusted from the inside. The pipes were replaced on the spot and for a reasonable price. 10/10 would recommend.
Wow! These guys are amazing! My washing machine pipes were totally frozen on a Sunday afternoon. I called them and the came in 20 min and got right to work with a fancy electric pipe warmer and quickly thawed my pipes. They were very professional and wore booties to keep my house clean and even cleared my floor drain and filled the trap before leaving a set of hoses for me to keep the water dripping so the pipes won't freeze again. Great guys! Highly recommended. Will definitely keep their number handy.
We're new first-time homeowners and as such panicked when Sunday evening, we had sewage backing out of our 1st floor utility room drain. We called Rescue Plumbing and they showed up within an hour and Dex and his partner were friendly and professional. That was all the good part. What's very upsetting is, they led us to believe that insurance would cover the cost of clearing out the blockages. I asked them if they will bill the insurance directly and they said no you pay us and then claim it on insurance. They charged us over $2000 to clear the blockage! That's like 6x of what anyone else would have charged. I understand it was an emergency call on Sunday evening but still quite ridiculous! Figuring insurance would cover it, I went ahead with it because with 2 kids at home and a busy week ahead, I didn't want to wait and shop around. I might have if I knew insurance would cover it. Next day, another plumber from Rescue, Joey, came out to check the backflow valve which is in the garage. I was busy working in the other room and he called me over and showed me that the valve had come out and couldn't be replaced and the entire fixture would need to be excavated from the garage. He also said that it's pitching the wrong way so that would need to be corrected. Cost of that was an additional $7200 and that insurance would cover it. After he left, I called my claims adjuster and she said there's no way insurance covers this. What's worse is that he took away the broken parts with him so I couldn't even show it to another plumber and get a 2nd opinion or see if they could repair it etc. I had a drainage guy come and clean the catch basin and hydrojet the lines a few days later and I showed them the backflow valve fixture and they said the pitch is fine, it's flowing the right way. While they were prompt and courteous, I'm upset about their charges and misleading me into believing insurance covers things that they should know aren't covered. Insurance only covers damages and loss of property, not fixing plumbing issues.
Marco P.
12/02/2020 12:00:00 SA
Can't recommend them enough!! We had a clogged drain in our shower. Living in a one bathroom condo this is a huge problem. Called Rescue Plumbing on a Saturday night and got an appointment for first thing Sunday morning. Sam and Glesian fixed the drain in no time. They were so friendly and professional. Will use Rescue for all my plumbing needs going forward.
Travis R.
07/06/2021 12:00:00 SA
Pete and Noah were on time, professional and efficient. Recommended.
Second time in a week Dex and Raul saved the day! We had a porch water spigot burst. Dex and Raul came out and fixed the emergency right away. He was very calm and professional and told us he would fix the water leak. I appreciated how he explained what had happened and how he would rectify the problem.
A week later we had a small leak in our bathroom from our upstairs neighbor's bathtub. Called Dex and he came out and fixed this problem quickly and efficiently! I'm definitely going to recommend Rescue Plumbing to friends and family. Dex and Raul did a wonderful job with both issues.
Pete showed up ready to get the job done. He was professional and knew how to get the job done right and didn't cut any corners. By the book and brought calm to a crazy situation. Yes emergency work does cost an arm and a leg but what choice do you have. If you are going to call anyone this is the one to keep on hand for any future situations.
We had the worst experience with this company. The actual plumber that came out was great! He arrived early, was quick and helpful. Once we started talking to the admin staff to get everything in order due to our HOA specifications, it was a nightmare. There was zero organization, information kept getting lost and on the 4th day of trying to get things done, I got an email asking who I was and when they came out and got yelled at by a man over the phone.
Would not recommend. Other than the actual plumber, this company was awful.
Andy A.
01/12/2020 12:00:00 SA
I called on a Sunday at noon (phone call answered immediately) and someone (Ben) from Rescue was at my door 2 hours later. I had no hot water in my shower and it was first day in my brand new condo. Ben and his assistant quickly diagnosed the issue, drove to get the right part, came back and fixed the problem. I have hot water in my shower now! Ben is a pro. You could tell he had the situation under control he'd fix the issue. Not only did he fix the problem, he pointed out plumbing issues in my building and offered to come back and fix them. A+ all around for Ben and Rescue Plumbing.
Dennis D.
07/10/2020 12:00:00 SA
Dex and Paul saved our A$$.
We had relatives showing up the following day and our sink was backed up big time. It turned out to be more serious than we thought. Dex and Paul perservered and took additional steps necessary to solve our problem.
I would highly recommend them. They will go above and beyond to ensure your problem gets solved.
y s.
03/01/2021 12:00:00 SA
Thank you Pete and Noah for clearing up my sink and tub!! I highly recommend this business. They were on time, quick, courteous, friendly, and clean. Not only did they fix my clog quickly but they also explained clearly what the problem was. Thank you so much!!
Elise B.
05/03/2021 12:00:00 SA
Pete and Noah were communicative, punctual, friendly, and speedy. I would not hesitate to give them a ring in the future!
John O.
10/05/2019 12:00:00 SA
My apartment is in an old building. I had a blocked toilet and there was other work needed to replace a valve and whatnot. Ben seems to do a good job so I was surprised a couple weeks later the toilet was not working yet again.
Long story short, debris went into the diaphragm when the water was turned on again. Not Bens fault but he did replace the diaphragm at no cost.
Ben showed real professionalism and good will.
Oren H.
08/04/2020 12:00:00 SA
I saw that this company was highly rated so I called them when I had an overflowing toilet tank (the sensor controlling water flow had broken and it flooded) and clogged pipe under my kitchen sink. And leaking pipes under kitchen sink. Dex arrived, gave me an estimate and went to get parts. He returned with his equipment and a respectful young assistant. Dex himself was courteous and professional. He fixed all issues; he mentioned that in rodding the kitchen sink pipe, the clog was 25 to 30 feet behind the wall. I could see it was challenging work but Dex and his assistant made fairly quick work of it and now everything runs perfectly. Very satisfied and would definitely hire again.
Stan P.
04/02/2020 12:00:00 SA
My attempts to fix leaking basement toilet were NOT working. Based on a friends advice, I called RESCUE PLUMBING. Their Rep./C.S. arrived next day as promised at 9AM. He went straight to work checking all possible water leak sources. After his inspection, he adjusted 2-3 fittings & bolts. He told me of the problem(s) he found & what he did to correct them.
For prompt courteous plumbing work, I recommend you call RESCUE PLUMBING & ask for Colton!
Rescue Plumbing is fantastic. I called about a clogged sink and they were able to have someone out within a few hours! Pete and Noah were polite, friendly and knowledgeable. I am so glad I called Rescue Plumbing and highly recommend them.
Bob came out to my rental super fast super nice, was HONEST and up front that all we needed to do was reset the garbage disposal. I was thinking to remove the disposal and repipe it but he said it's working fine and done need to spend $500 to do that! We have a few rental properties and I just found my life long plumbers! Happy thanksgiving to the entire Rescue plumbing team.
I had Pete and Noah out to our condo to fix a toilet. Pete explained the estimate to me and even provided a discount for a potential second piece of work. While the service at that estimate and appt were top-notch, it was what happened after that impressed me and showed that Pete and Rescue Plumbing more broadly really care about their customers and are committed to providing great work. Shortly after Pete left, I noticed what looked like a scratch at the bottom of the toilet he had fixed. When I called and reached a manager, they made themselves available to talk on a Sunday evening and said Pete could come out ASAP to look at that and make it right. It turns out it was a scratch from the rubber that would have naturally gone away over time, but Pete still came out to fix it in person and make sure everything looked good. Rescue Plumbing and Pete have our thanks and appreciation!
Rick and Eric were extremely helpful in determining our bathroom leak issue and issuing a quick fix, I highly recommend them for their work, integrity and honesty
I called rescue plumbing at 7pm not expecting a call back. They answered and immediately sent someone to help me, as my hot water was not working. Dex and his assistant arrived, and they immediately told me my water heater was too old and not working. They told me I would have to replace it, and I assumed they would have to come back, but Dex told me they could take care of it that night itself. They went back to their office, got the new heater, and installed it that night, and were done in less than 2 hours. They also wore covers on their shoes and put protection on the hardwood floors so as to not get anything dirty or damaged. They did amazing work, and were very quick, friendly, and professional, and I had hot water immediately. Thank you Rescue Plumbing and Dex!
rescue plumbing I highly recommend very fair thorough clean neat you name it!!! I had Glesian and Omar they took care of my issue 123 overall the company literally 100% cheaper than other quotes from the big names here in Chicago I highly recommend rescue great team that came out to my house today happy holidays you guys?
Pete and Noah provided efficient and courteous service for our toilet and its aging parts. They deserve a lunch! I will use this company again when we are able to replace our non-working garbage disposal.
Harry B.
10/11/2020 12:00:00 SA
Pete and Noah came to my new place twice in three days, always within the given time and with smiles on their faces. Pete broke everything down for me in an understandable way, and went out of his way to make sure I wasn't paying for anything unnecessary. He always made sure to ask what I wanted to do, and gave me options for each step. In the end, they saved my kitchen plumbing and prevented what could have been a terrible situation for a new homeowner. Take Pete and Noah out to lunch!
Great group of people. I called for a catch basin repair and they came the next day and installed an entire new basin in one day. Pete was especially awesome and guided me through the process perfectly.
Laura L.
09/03/2020 12:00:00 SA
I recently had a situation where my basement sink baked up onto the floor. I called Rescue Plumbing and the lady I spoke with was really polite and helpful and she was able to get someone to come out right away. Sam and Rick came to deal with the problem and they were really great! They wore masks, had shoe protectors and were really respectful and careful inside the house makings sure to keep the work area as clean as possible, not dripping any dirty water on the carpets or anywhere else. They told me what needed to be done before starting and they let me know each step of the way what would be happening. They answered all my questions as they came up and they were really personable and easy to talk to. The problem was fixed with recommendations as to what to do going forward. I will definitely be calling Rescue Plumbing for any plumbing needs in the future!
10 stars if I could! Jay came on time masked and booties over shoes, explained the job in detail, answered ALL of my QUESTIONS with patience! .... Did the job, and left in area cleaner than he found it!.... The job was to rod(?) out the a/c drain that he educated me on stating that the dust and debris comes from furnaces A coil and Jay also gave me an idea to remedy the issue for future prevention! Thanks for a professional job... Well done!
We had a great experience with Pete, Noah, Paco, and Dex. They were all incredibly responsive and helpful with taking care of our emergency. Pete and Noah did a great job getting to the bottom of our problem and were very patient and helpful with walking us through every step in the process so we understood everything that was going on. We felt very well taken care of and that the work done is high quality and will last. We will definitely use them again if we ever have any other issues.
Jay showed up within an hour of contacting Rescue Plumbing and we could not be happier. We had water coming from the walls and ceilings as a result of an overflowing pipe. He diagnosed the root issue and got it cleaned up in no time and was so courteous, professional, masked, and best yet, kind and resourceful! Could not be happier!!
Kate W.
08/01/2020 12:00:00 SA
Pete & Noah showed up right on time, and expertly replaced a broken garbage disposal and leaky pipe in ~30 minutes. The cost sounded high to me at first, but they explained each step, and were very professional throughout -- careful, quick, and willing to adjust cost where possible. Many thanks!
Really great service came out fast and fixed my garbage disposal within 15 min.... very friendly and clean ....I felt very happy with there service
When my kitchen sink was overflowing last week, Dex and his partner dropped everything and came as soon as possible! They fixed my sink and cleaned up after! I will definitely call Dex again!
Matt C.
07/08/2020 12:00:00 SA
Our hot water heater blew at 5:30am on Monday morning and the Rescue Plumbing team was on site almost immediately. I worked with Dex throughout the entire process and he was amazing. Very responsive, flexible with the other mitigation work being done, and very knowledgeable. I would work with Dex and the RP team again in a heartbeat!
S L.
07/03/2020 12:00:00 SA
We had a leaky sink that required a faucet replacement in a very tight work area and Rescue Plumbing did a great job. Pete and Noah were very responsive, helpful and professional. They not only did a great job but also were able to fix the problem without having to cut our cabinetry to make more space for all the faucet parts to fit properly under the sink. We would 100% recommend Rescue Plumbing.
We had a plumbing emergency when water started coming into our basement after taking a shower on the second floor. The first plumber we called couldn't come for 2 days but Rescue Plumbing came the next day. They were very professional and used a camera to determine that we had a broken main sewer line from our house to the street. As soon as we approved the free estimate (which was very fair priced for the amount of work), they got to digging. I want to give a specific shout out to Paco who was patient with my questions, courteous, professional and knowledgeable. We are very happy with the work they did and would highly recommend them!
These guys were very professional, very knowledgeable, and easy to work with. They do good work, no doubt. They tried snaking the drain unsuccessfully and determined the cause of backed up drains in our building. They returned a second time and efficiently resolved the problem by installing a PVC clean out and rodding out the blockage. They did a good job cleaning up and sanitizing. The $1804 cost left me kind of gobsmacked and seemed a touch opportunistic. However, when you need RESCUE Plumbing, what do you expect? Do your research.
Debbie M.
10/09/2019 12:00:00 SA
Rescue is a perfect name for this company. I had a mess in my kitchen, clogged pipes, leaky pipe under sink, leaky faucet. I called them and was able to obtain Mario immediately. He showed me the problems and explained what he would need to do. He gave me a clear and firm price and an approximate length of time it would take to do the job. He finished the job sooner then expected and he showed me all that he did. He had me test everything and he did not leave until he knew I was completely satisfied. Mario was very personable and professional. I will be happy to recommend this Plumbing service and Mario anytime to anyone.
Kathryn C.
01/02/2020 12:00:00 SA
Our kitchen sink backed up on New Year's Day evening. Rescue plumbing (not a call service) answered our call and arranged an appointment first thing in the morning. We worked with Ben and Sam, who were on time, courteous and professional. They fixed the issue quickly at a reasonable price, recommended preventative maintenance we can do for free, and cleared our slow running powder room sink. We have tried a lot of plumbers in this town (our old building has very sensitive pipes), and we would definitely work with Rescue Plumbing going forward.
Ben and his colleague (sorry, forgot his name) were really friendly and a pleasure to work with. They were straightforward and really went the extra mile to answer my questions and make sure I was happy with their service. I'm glad I called.
Scott P.
09/10/2019 12:00:00 SA
I had a problem with a hose from my dishwasher, that leads to under my sink, which at some point developed a massive hole. Called Rescue Plumbing they came out on a Saturday, at the time I requested. The actual plumber, Benjamin, was really great! Obviously he fixed the problem, and was incredibly knowledgeable about the industry. Took his time and was in no rush. I gave 4 stars out of sticker shock, to fix the problem, $300 to replace a tube essentially. But I needed it done, so what could I do, I'm not gutsy enough to try to fix myself. But like I say, the service was great, the technician was great too, so I am happy with the end result!
Bob and Tom were great. They didn't charge us a service fee for coming out even though we had agreed to one. There was a leak into unit below. Another company put a toilet it's still under warranty so hopefully they fix it or we will call rescue back
I had a plumbing issue with my kitchen sink. Called rescue plumbing and BOB was very professional and very knowledgeable. Gave me a reasonable quote.
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