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Fast Plumbing 247

Fast Plumbing 247

Plumbing Service
Chicago IL
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Description

Hot Water Heater Repair & Installation.

HISTORY

Established in 1980.
We specialize in hot water heaters repair & installation. Gas water heaters repair & installation,electric hot water heater. Hot water heater repair & installation.

ABOUT BUSINESS OWNER

Offering the best service and price. Accumulated 500 reviews that are five star reviews. Will match and attempt to beat any other plumbing company’s pricing.

SERVICES

Water Heater Installation, Gas Water Heater Repair, Gas Water Heater Installation, Water Heater Leak Repair, Water Heater Repair, Electric Water Heater Installation, Tankless Water Heater Repair, ,

Reviews

Ran C.
Ran C.
4/18/2023
The pilot on my water heater was not igniting. I had exhausted my limited troubleshooting knowledge and contacted Fast Plumbing 247 for help. They were able to assist me over the phone, without requiring a visit or charging me. I really appreciate their honesty and integrity, and will be using them for any future repairs! They have earned my trust
Kim E.
Kim E.
5/16/2023
Couldn't be happier! I'm a realtor and was helping a client get an inspection item fixed. Reached out and was scheduled for the next day. They were quick, professional and affordable. They are now on my go to list!
Marge R.
Marge R.
03/10/2023 12:00:00 SA
My water heater burst in the middle of the night and these guys took care of in the next morning. Incredibly fast and answered all my questions.
Tony V.
Tony V.
10/26/2022
Highly recommend Jim and team -- they came over with less than 24 hours notice to replace a leaking and old water heater on a 3rd floor walk-up apartment. Jim and his team were in and out in 90 minutes and just incredibly responsive via text.

Another highly-rated HVAC company quoted me double -- definitely reach out and get a quote. Thanks again, Jim!
Suzanne E.
Suzanne E.
12/07/2022 12:00:00 SA
Jim was very responsive, offered to come on a Sunday night but didn't manage to, but that was OK with me after my defunct hot water heater had stopped leaking torrents and he had explained to me that it was not going to explode.  He came the next morning and was friendly and efficient, and sensitive to the need not to let the cat out. He established a good rapport with my landlord. I am enamored of my new hot water heater. He was able to diagnose the problem via a FaceTime call (which I suggested so I could show him the problem).  After 24 hours without hot water I am sure I and the immediate environment looked scruffy, but he didn't make me feel self-conscious; I expect he has seen worse.
Justin K.
Justin K.
9/28/2022
Communicated well when I sent my request. Asked detailed questions to identify the issue so they were able to have the part ready to make the fix.

Came to my house after another company basically lied to me and said the water heater needed to be replaced.  These guys fixed it within 5 minutes!

Would highly recommend.
A G.
A G.
4/14/2023
We had the most wonderful experience with Jim and I can now see why he has so many stellar reviews. Last week our 20-year old boiler started making noise. We got it inspected from our company. They told that the boiler is leaking and should be replaced but were reluctant to do so due to the tight space along with furnace. Another highly-rated plumber was also reluctant, wanted us to get electricians do some work before they come. Jim, on the other hand, asked us to text pictures, understood the situation immediately, and gave a written quote in minutes. He accommodated my travel schedule. Jim made the task look easy when other plumbers were reluctant to handle. And he did it at a fraction of what others were asking for. One company asked more than three times the amount. I wouldn't think twice about calling Jim for a water heater issue.
Rosie V.
Rosie V.
1/20/2023
Leaky water heater was repaired in less than 24 hours from initial service request. Most people won't even call you back that quickly. The peace of mind that comes from having fast and professional service is invaluable.
Travis M.
Travis M.
1/20/2023
I had a great experience with Fast Plumbing. Jim was extremely responsive and was able to get me a quote same day. Jim and John came and installed my new water heater the next morning! They were fast, reliable and explained everything they were doing in detail. Would definitely recommend working with them for any plumbing need!
Lam D.
Lam D.
7/22/2022
Problem: Had a water leak from the Water Heater, a 15 year old water heater.  

I called them in the morning and they said a technician can be readily available after lunch time.

Mac came shortly after lunch time, and got to work immediately.  He knew what he was doing.  He let the water drained for about an hour, came back with a new water heater and got to work.  They were out in a few hours.

I've learned a lot just hovering over his shoulders and asking questions of how things worked.  Mac was very passionate on educating me with what's going on and even recommended me to get moisture sensors .  Had I installed these babies initially, I would have found the leak earlier.

Overall, I'm very happy with the work done and the free education.  This company comes with my highest recommendation.
Griffin G.
Griffin G.
03/06/2023 12:00:00 SA
Incredibly helpful even with a simple project - I really appreciated his candor and speed - and we fixed everything virtually which was an added bonus!
Jenica S.
Jenica S.
10/21/2022
They replaced our old hot water heater with a tankless.  Fast, easy, great experience overall.   From the time of first connection, they were here installing in less than 12hrs!  WOW!  
Highly recommend.  6 stars.
Jessica L.
Jessica L.
11/10/2022 12:00:00 SA
We had an issue with a water heater in our condo years ago and Mac helped us get the problem fixed the same day so when our water heater went out in our house, we knew who to call. This time it was a full water heater replacement. He was again able to come out the same day and rather than just charging us for a new water heater, he recognized that our water heater was still under warranty and helped us navigate getting a replacement the same day even though it was the weekend. He saved us A LOT of money and had us up and running within a few hours of initially calling him. I would definitely recommend Mac to anyone in need of water heater repair or replacement.
Joel B.
Joel B.
1/17/2022
Had issue with pipe going to water heater - Jim came and cleaned everything and replaced the pipe within an hour. On price on time and very friendly - highly recommend
Elyse D.
Elyse D.
05/04/2022 12:00:00 SA
I highly recommend Fastplumbing247 for all your hot water heater needs.  Jim diagnosed my problem over the phone and gave me a fair quote.  After he quickly fixed the issue he charged me the amount he initially quoted me.

Before hiring Jim I had another plumber come out who wanted to charge me double and do work that was completely unnecessary.

Five stars!
William B.
William B.
05/01/2022 12:00:00 SA
The pic says it all. I understand if they don't offer a service but could do without a rude, flippant response when looking for basic help.
Jeremy B.
Jeremy B.
1/19/2023
Called Jim at 5 pm and had a new water heater installed the next day. Great service -- highly recommend
Jacob B.
Jacob B.
10/03/2022 12:00:00 SA
Contacted Jim on a Saturday when I noticed my water heater was busted and had sprung a leak, he answered right away and patiently walked me through all the troubleshooting and leak mitigation steps and strategies to use until he was able to repair/replace it (as well as all my other questions). The actual repair the following day was a breeze and he and his team couldn't have been more polite and helpful. They were extremely quick to reply to any of my calls or questions leading up to the visit. I would recommend them 1000% to anyone with water heater issues!! Great company and people.
Cameron B.
Cameron B.
9/16/2022
Outstanding. I had a problem with my water heater and they walked me through all the steps to troubleshooting and resolve without an expense house call. Finding a decent plumber is so hit and miss, so I will definitely use them going forward
Max B.
Max B.
9/28/2022
Very knowledgeable, responsive, and affordable. Needed a new water heater and he came out the next day and took care of everything. Other providers were trying to upsell me to more expensive models and instead of doing the same he explained why I didn't need to do that. Will be using for all my future water heater needs.
Joe M.
Joe M.
1/20/2023
These guys are true professionals!  I called/texted and received a reply quickly and offered a competitive quote and even offered same day service if I needed which I didn't but it was a nice option. The crew showed up on time on the scheduled day, was super friendly, knowledgeable and completed the job timely. Would definitely recommend this company to anyone in Chicago. I had them install a new water heater.
Bryan G.
Bryan G.
1/20/2023
Great service! I had a hot water heater issue and I was I was contacted almost immediately by Jim who provided a simple fix and didn't try at all to upswell anything.  Will be 1st to call for next plumbing project.
Vincent C.
Vincent C.
1/19/2023
This guy will approach your building suggesting to fix something for you. Do an absolutely horrible job then ghost you! Bad service, bad work, and bad person! Avoid at all costs. Happy to provide evidence for those that would like to dodge a bullet.
Bryan M.
Bryan M.
08/11/2022 12:00:00 SA
Our water heater broke during the first cold front in October. We contacted Fastplumbing247 and Jim came by and said he'd take care of it. He drained our water heater and never came back. He also ghosted subsequent calls and texts. It was unprofessional and we wasted time waiting for a return call/text when we could've been contacting other plumbers.
Scott M.
Scott M.
7/26/2022
We had a great experience having our water heater replaced. Very responsive and easy to work with.
Maxwell F.
Maxwell F.
06/05/2022 12:00:00 SA
Jim reached out same day (on a Sunday) with some information. Was able to get the pilot light back on and saved me tons of money. Was responsive and quick to help! Would highly recommend reaching out for water heater issues.
Laura M.
Laura M.
6/15/2022
Can't say enough good things about this company! Jim and John were kind, professional and showed much capability in our time together. Hire them!!
Chris A.
Chris A.
6/17/2022
When our water heater went out most other places wouldn't come out for a week. So happy that we were able to find someone that was able to come out and replace our heater the morning after we called!
Corbin S.
Corbin S.
06/01/2022 12:00:00 SA
Fastplumbing247 was able to assist me with troubleshooting my water heater over the phone and we were able to resolve the issue without a service call. As a new homeowner, I highly recommend their services!
Becca S.
Becca S.
8/30/2020
Wow, who would've thought I'd be excited about hopping on here to write a review about water heaters - guess this is adulting now.

2020 hasn't been all too razzle dazzle, but Fastplumbing 247 definitely makes up for a bit of it. Our technition was super quick to arrive, jump in, and get the job done. My boyfriend tried to offer water or a beverage. Instead, we got, Thank you so much, but I'm all good. Social distancing would be nice. I giggled and slapped my knee in the other room. My boyfriend is notorious for always really wanting to help, welcome, and make people comfortable. This can be difficult in 2020. Done. We served him some social distancing, haha. He was in and out in a quick one hour!

It's a no brainer - fast service, five stars, family-owned, masks.

PSA: These technicians are arriving in masks. It's really important that home residents keep them safe and make them feel comfortable as well by wearing masks too. Don't forget to open all your windows too.
Jen R.
Jen R.
09/01/2020 12:00:00 SA
The technician we had, Mack, was awesome!!! Quick to respond and communicate, explained all the work and outlined pricing ahead of time. He really came in clutch ! We needed copper piping put in to replace some shorty makeshift piping we had for years. He did an awesome job and even checked in the next day to make sure we had everything we needed !
We will definitely be using him for our future plumbing needs!
Thanks again!
John K.
John K.
10/17/2022
Our water heater stopped working and sprung a leak in the basement on a Saturday afternoon. Jim came out on Saturday evening to assess the situation and determined that we needed to replace the water heater. With the way our pipes work (old building), we had to shut off all of our water to stop the leak. Jim spent time on Saturday night calling around to find us a new water heater that would fit in our 5ft basement ceilings and he came over at 8am on Sunday to remove the old one and install the new one. This was an overall great experience in a stressful situation. He was extremely friendly, knowledgeable, and communicated very well. He cleaned up after himself and the new water heater and pipes look great.
Nick S.
Nick S.
02/01/2022 12:00:00 SA
You're doing yourself a favor if you give these guys a call. Middle of winter, family in town, hot water stops working. Emergency. I call and within minutes I'm sending them photos of the tank and they're giving me advice on how to fix it myself so I don't have to pay them anything. Sure enough I was able to get it up and running, so I'm just offering this 5 star review as a thank you. Sincerely appreciate the help and if this tank does need to be replaced at some point I'm giving them a call again. Thank you!
Ermin A.
Ermin A.
03/04/2022 12:00:00 SA
What a great find!!! Had an issue with no hot water coming out of the faucets. They called my tenant for pics and proceeded to solve the problem over the phone. ...and they didn't charge me!! It's nice to see a company with such integrity willing to help without trying to squeeze out every last dollar. They now have a lifetime customer!
Mike M.
Mike M.
1/18/2022
When my water heater went out last year, Mac and his team were there the same day to replace. Their quote was the best I received. They have since serviced the water heater and have stood behind their work, a true sign of a quality company. Jim has been clear in his communications, thorough in his work, and always on time. Highly recommended!
John B.
John B.
10/23/2022
If you need a water heater call these guys first. They are specialist in water heaters and will take care of the job fast and for a reasonable price.
Michael W.
Michael W.
03/04/2022 12:00:00 SA
James got an issue resolved for me within absolutely no time. He was extremely quick, very friendly and easy to work with, and I will absolutely be staying in touch for any future concerns.
Cristina Z.
Cristina Z.
12/20/2021
If you need a new water heater or looking for repair.  You need to called fast plumbing.   They get the job done.  Jim was awesome.  This man knows his water heater.   Very reliable.  Excellent work.  Called at 8pm and  new water heater the next day.
Shobin J.
Shobin J.
03/11/2022 12:00:00 SA
I was recommended by my plumber mike. He was fast to respond, and was able to solve my issue really fast! Such a nice guy and amazing customer service. Definitely recommend them!
Slim S.
Slim S.
04/06/2022 12:00:00 SA
With the water tank behind the washer and dryer, I was concerned over who would take on this job. Jim didn't bat an eyelash! He is super friendly, super competent, and his price was the best of the several quotes I was able to get.
Jim showed up exactly on time and got the job done so quickly. I had hot water again an hour after he was done. He and his partner removed and replaced the stacked washer and dryer with the utmost of care. I'm so happy with the work that was done today and SO RELIEVED that I don't have to worry about the 16+-year-old tank failing and flooding my apartment. My only regret is that I couldn't hire him to do some other work (he specializes in water tanks), but he gave me a referral (Mike) so even that was a win!
Jim prefers payment by check or Zelle. HIRE THIS GUY! Get your Zelle ready and prepare for a bubble bath when he's done because you're going to feel soooo relaxed and warm with your new water tank. THANK YOU!!! I really do wish everyone provided the level of professionalism that these guys showed me today.
Mary S.
Mary S.
02/07/2020 12:00:00 SA
Wow, I called this company on Tuesday, and now Friday afternoon they have replaced my water heater. (thank you to Yelp for helping me find this fabulous company)

I noticed my water heater leaking, lots of water damage underneath it. I called Mac and his team on Tuesday, I told him it wasn't urgent but wanted it looked at. I sent him photos and he was quick to diagnose it. It was about 13 years old and needed to be replaced. He told me he could do it Friday morning. His guys arrived at 8am sharp (the window was 8am-9am) and got to work immediately. By 11am, they were out the door. Job complete, work area cleaned, and old water heater disposed of.
Richard P.
Richard P.
09/12/2022 12:00:00 SA
We needed our water heater replaced after flooding in the area. Jim was not only super responsive, but flexible with timing + cost. He matched and then beat competing quotes, and moved jobs around to get out to us faster than anticipated. Obviously these are crucial elements to consider when in need of water heater replacement. I would 100% recommend them for any water heater needs!
Tina R.
Tina R.
09/06/2022 12:00:00 SA
Jim is THE BEST - honest, smart, extremely competent.  We had an issue with our hot water heater and had no hot water at our house - we called Jim and he was so responsive and fixed it super quickly.  Don't even stall for another second - call Jim immediately to fix your water heater.
Caroline I.
Caroline I.
8/23/2022
We had an issue with flooding in our utility closet housing our water heater. Water got into the water heater pan and damaged the unit. Jimmy and John came out the day after I called, were quick, efficient, and friendly as they swapped out the old Unit. Very helpful in explaining what they were doing and ensuring all our questions were answered. Highly recommend!
Jarod K.
Jarod K.
8/22/2022
Needed a Water Heater replacement due to age of old one. Jim was great, super responsive, best price, and had me up and running with a new heater in under 2hrs!  Couldn't be happier with their service and work-highly recommended!
Brian T.
Brian T.
02/04/2022 12:00:00 SA
Very impressed with my service. I called because my hot water was out and water heater pilot would not light. I was instructed to text photos of the unit and immediately got a reply with video instruction to light the pilot myself. When I still had trouble, I got a phone call and was walked through the process step by step. Instead of taking advantage of a novice homeowner to make an easy buck, they helped me to fix the issue myself. Amazing service and honest business practices. Highly recommend this company for any water heater issues.
Jodi M.
Jodi M.
2/13/2022
Upon returning from being away for 2 months, my water heater decided to drip and drain (luckily contained to the drip pan and floor drain!). Yes, it was old and I was more than a bit panicked (first time homeowner and first time water heater experience). I was referred to Mac from a friend's plumber (who knew I'd be in excellent care). After txting, shared pics and a phone conversation, Mac reassured me and was able to come out the following morning! On a Sunday, no less. He is friendly, did excellent work, explained things to me and I highly recommend him! Genuine and efficient.
David A.
David A.
08/01/2022 12:00:00 SA
Super fast response. Super trustworthy. My new company for all plumbing needs.
Wally W.
Wally W.
1/16/2022
Just a heads' up on the 24/7 service claimed here.  I called to request an emergency service call on a Sunday afternoon and was told that they didn't have any availability until later next week and whoever answered then hung up.  Not the best experience since I wouldn't have called if the business hadn't advertised itself as 247.

Update to this review: Got a text message that the call was dropped accidently in a basement along with a number for another plumber to call.  Thanks, that helped.
Eryn S.
Eryn S.
7/21/2022
Called due to a malfunctioning water heater. After sending a few pictures and getting some on-the-phone instructions, we we're able to resolve the problem in minutes. Very fast and helpful experience. Will definitely be using them in the future for any replacements or further maintenance issues.
Xuan N.
Xuan N.
12/29/2021
I was referred to Mac by my normal plumber, who I trust but does not deal with hot water heaters. He told me trusted Mac for good service at reasonable cost. 100% spot on.

Mac responded to me on a Friday night and installed the new hot water heater as soon as the supply store opened Saturday morning. I got a quote from one other company a friend used and trusted, which was 2K more than what Mac charged me, and they couldn't come out on the weekend. Lastly, Mac was patient with going back and forth between me and a tenant at the residence, since I was already out of town for the holidays. 100% recommend!
Debra H.
Debra H.
10/11/2019 12:00:00 SA
Mac and FastPlumbing247 would get 10 STARS from me if it was an option!  He was fast, professional and did an absolutely amazing job.  We had sold our house in Bridgeport, Chicago and we were moving the last of our things out the Sunday before the closing (which was 3 days away).  My husband noticed that the hot water heater was leaking water.  So I went online - to Yelp - and looked for a reliable option to repair or replace it.
Keep in mind - this was Sunday morning.  I called FastPlumbing247 (FP247) and actually got a live person named Mac.  He explained that he would swing by and take a look at it and we set up a time.  
He took it out on Sunday but didn't have the right size to replace it that day.  So, he came by the next day and did the install.  He was just great and saved us!  Thanks Mac and FP247!!!!!!!
Cappy C.
Cappy C.
7/13/2022
I contacted Fast Plumbing because my tenants water heater was not running hot water.  From initial contact they are super responsive and extremely helpful. My water heater problem was an easy fix for their team and they gave valuable insight on how to correct. I'm super grateful that they help me were able to help me resolve on my own. It's a great to work with a company who has integrity, their honest and most importantly ensuring that I got a resolution. Don't hesitate to utilize their services they're awesome!
Abby S.
Abby S.
11/21/2021
Our water heater started leaking on a sunday afternoon - it was very old and we knew it needed replaced.  We found Fastplumbing on yelp based on so many good reviews, and are so glad we did!  After reaching out, we received a message and phone call within minutes, were then given a very fair and accurate estimate, and Mac showed up a couple of hours later to replace our water heater on a sunday afternoon.  We are so thankful they were able to squeeze our water heater replacement in this day.  Mac was extremely friendly and professional, spent time to get the job done correctly, and the cost was exactly as we were told on the phone.  AMAZING experience and would HIGHLY recommend fastplumbing!!
Wing C.
Wing C.
12/06/2020 12:00:00 SA
Thank you to Mac (sp?) and Jim for my water heater replacement. They made the entire process very easy. All the steps from getting a quote, scheduling, and paying were very easy. I really appreciated the minimal in person contact during COVID times. I'll definitely keep this company in mind for future service.
Richard L.
Richard L.
10/31/2021
Water Heater went out, called Jim at 10:30 AM.  He was at my place, installed, and done by 3:30 PM.   Your mileage could vary, but this was mine.  A+ service, good conversation and answered all my questions.  

Honestly blown away by service and couldn't be happier.
Robert M.
Robert M.
01/11/2021 12:00:00 SA
The water heater superheros! This is one of the most, if not the most responsive companies, I have ever had to my house for any repair...hands down! Mac and Jim are not only professional and honest, but they are experts at what they do and super friendly to work with from start to finish.

I love that they asked me to text/send a picture of the problem so that they can get started on the solution right away, and they arrive with everything they need to complete the job quickly and efficiently. They are also COVID compliant, so you can rest assured that you and your family will be safe.

Scheduling is easy and quick...no half day appointment windows! If you have to wait a little for an appointment it's because they are so damn awesome at what they do they stay booked up. However, Mac and Jim will never leave you waiting for long...sometimes if its a quick fix and you are close by they will pop in and get you taken care of right away!

Pricing is super fair and besides...the service, reliability and honesty they provide are worth their weight in gold!!!

The rest of this is for Jim. What can I say...he is just the best. Super kind and funny, but make no mistake...he knows what he is doing and will get your job done right and with a smile...no matter how rough his day may be. Thanks Jim for always going out of your way to make our problems and worries go away! St. Vincent Ferrer (patron St. of plumbers) is definitely shining his light on Jim.
David W.
David W.
11/20/2020
On Monday we had just replaced a 20-year-old furnace for our two-flat. On Wednesday morning we woke up to its sibling, the water heater, also dead. Since we're all home all day (pandemic), hot water is kind of important in our lives. What to do? Fastplumbing247 came up with some pretty great reviews here on Yelp and they seemed legit (I try to read between the lines with online reviews).

I gave them a call (after looking up prices on water heaters) and was pleasantly surprised that my experience matched the reviews I had read. I sent a couple photos of the old unit, and within 5 minutes I had an estimate, a lot of questions answered, and a plan to get a new water heater installed that day. They showed up on time (by noon, after I called around 9 am), got the job done (in a tight space), fixed a few additional items along the way, and got the old rusty monster (75 gal) out by 4 pm. The price was totally reasonable and better than I expected. The guy who installed it was friendly, professional, and respected our social-distancing and masking needs (again, the pandemic ...). We didn't go more than 8 hours without hot water. Could have been MUCH worse.

I asked if they do other plumbing work, and the answer was occasionally, but they pretty much just install water heaters all day around Chicago. I imagine that could indeed keep a company busy. Anyway, they've gotten really good at it - efficient, cost-effective, well-prepared, and competent. All the things you want for an appliance that could potentially explode or flood your house. I hope they're available 15-20 years from now when I need to do this again (knock wood).  All the 5-star reviews make sense to me, so I'm adding my own!
Vince F.
Vince F.
11/08/2021 12:00:00 SA
Mac and Jim were amazing! I had to reach out on short notice for a broken water heater and they were out a day later and installed it and hauled away the old one in less 90 minutes. Very impressed and highly recommend to anyone!
Bill H.
Bill H.
5/30/2022
We needed to have our hot water heater replaced and had a high quote from a company that does alot of TV advertising. When they got here they claimed that they could not fit the water heater into our closet. Turns out it was to our benefit. Their laziness pushed me to find our new favorite plumber!!  I can't recommend Fastplumbing247 enough. If you need anything i would trust them 100%!
Jolanta J.
Jolanta J.
2/19/2021
Mack and Jim did a Great Job on my Water Heater. They came in very quick, they were very knowledgeable and professional. They install new Water Heater for me in couple of hours. GREAT price and Great service!!!!!!
We are very happy with the New Water Heater. I will definitely recommend them for any Water Heater issues.
Abbey K.
Abbey K.
3/24/2021
This is the only company I will deal with moving forward. For starters: the quality of work and customer service is SUPERB. Mac is amazing and clearly an expert in every way. He takes pride in his work and wants to make sure you are taken care of and everything is done the right way. Initially, we exchanged some text messages and pictures to show him my issues, I felt like I was contacting my neighbor to get some help, he was so kind and very patient with me! You can tell he isn't trying to upsell you, or put you through the ringer (lets face it who can last very long with no hot water??).

I have had different water issues over the years and Fasterplumbing247 is the only one I have really trusted and felt really good about. I contacted him around 1pm on a Monday, by 8pm that SAME NIGHT he dropped off my new water heater and some stuff to protect my stairs so he could get started working first thing in the morning. Less than 24 hrs from my first phone call to him and I had a new water heater and ejector pump installed. AMAZING.

I also had some larger companies come by to look at my water heaters/give estimates and they all were going to charge me significantly more money for similar work, but not necessarily the same quality units. Mac uses only top line units - I got a Rheem water heater and a Zoller (sp?) ejector pump. He also included a drip tray and pipe to my drain for no charge - where with the other companies were trying to upsell me to a package that included it. The other large companies were trying to tell me they add in a 6 year warranty as if that was additional, Mac said all good quality units include a 6 year warranty already - just another example of why I trust him for not trying to upcharge me on things.

He is not just a great plumber but a really great human. We traded stories about our kids, he was very COVID aware and did a great job cleaning up after the job was done.
Andre M.
Andre M.
09/09/2021 12:00:00 SA
Very prompt, efficient, professional. Jim was great to work with when I needed an emergency water heater replaced on a moments notice.

Thanks again guys
Kathleen D.
Kathleen D.
05/12/2022 12:00:00 SA
I had my water heater replaced today and they were quick, responsive, prompt, and even helped me when I had a question about an unrelated sump pump issue! Highly recommend. :)
Zeke H.
Zeke H.
5/18/2022
Jim is great. We've had 2 of our rental properties need new hot water heaters recently. Each time, he's called the tenants and tried to resolve the problem before going out. In both cases, the units were replaced the same day I called. He's honest and reliable. I'd suggest him to anyone looking!
Long H.
Long H.
05/01/2021 12:00:00 SA
Mac at Fastplumbing247 got my highest level of recommendation.

My 20-year-old water heater was dead on a Friday morning and I was referred to Mac. I called him in the afternoon and described my situation on the phone. Mac gave me a quote right then (a price nobody can beat) and squeezed me in for an appointment first thing the next morning.

Mac and his assistant Chris showed up right on time and started rolling right away. Within an hour, a brand new water heater is standing in the utility closet already. They cleaned up after their work really well too. Mac also showed me everything I need to know and to do. We are able to enjoy hot shower again!

High quality work, fast speed, working around customer's schedule, unbeatable price, friendly smiles - what else do you expect from your plumbing contractor? If you need your water heater repaired or replaced, look nowhere.
Ky Y.
Ky Y.
4/15/2022
Jim immediately responded to my Yelp inquiry requesting that I call his cell, which I did. He requested a few photos of my water heater and promptly called me back with his plan and quote. My pilot light was not staying lit on my 17 year old tank, and he recommended replacing the unit which we agreed with. His quote was very reasonable and he serviced our 3rd level condo within 2 hours of my inquiry on a Friday holiday weekend. He communicated well, was timely and reliable and friendly. He finished in about an hour of his arrival. Would HIGHLY recommend his services.
Rachael G.
Rachael G.
4/19/2022
Jim was a pleasure to work with. When I initially called him, I was looking for work that turned out to be outside the scope of services that Fastplumbing offers. He happily referred me to someone else, so when it was a water heater issue that my condo building needed help with, I felt comfortable calling Jim back for a quote. His price for a new water heater was the most competitive of all the quotes I received and he's been a HUGE help with complications we've had recently on our second water heater that we installed a few years ago (using a different company). We look forward to continuing to work with Jim in the future.
Kevin C.
Kevin C.
3/18/2019
I can't say enough about Mac. My fiancé and I woke up to cold showers and a pilot light that just would not start! I called Mac up and he said he could be there in 2 hours (on a Saturday!).  When he got here, he was able to see that my gas water heater was leaking and that's why my pilot light would not turn back on.

He was able to install a new unit on the spot. The whole thing took him less than 45 minutes and was a fair price ($1100 installed for a 40 gallo. Tank).

We had hot showers less than 3 hours from when we realized there was a problem!
Annette J.
Annette J.
02/11/2019 12:00:00 SA
At the doctor's with my grandma and my mom texts me and says the tenant in our rental unit in Lakeview has a leak in the water heater. This thing is over 20 years old so we both knew it was time for a replacement. It was not ideal timing for any of us (when is it, tho?) but thanks to my handy dandy Yelp app I pulled up the results for water heater replacement while in the lab waiting room. As my grandma got her chest x-ray (she's fine!) I scrolled through my options and landed on Fastplumbing247. I called and Mac answered immediately, living up to their Fast moniker right off the bat.

I explained to him what was going on and he asked for some pictures of the tank. I texted our tenant who sent some over and in minutes Mac was calling me with an estimate and a repair window. He was there a few hours later but, thanks to the weird build of our utility closet, he had to get some additional equipment to empty the old tank. He came back first thing in the morning as promised and by the next morning we had a new tank replaced and installed.

Cost was extremely reasonable and on scale with what I had found by doing a search for average cost of heater replacement in Chicago. We handled everything through the phone, and mostly text, which was great since I am based out of state. Payment was quickly processed through Paypal and we were good to go.

I highly recommend their services for any of your plumbing needs!
Samantha C.
Samantha C.
7/30/2020
I had a new water heater installed in 2018 by Fast Plumbing. It was an easy install and they came quickly. Now I'm selling my place and a couple issues with how the water heater was installed came up during the inspection. I called Fast Plumbing and they came out the next day, were incredibly apologetic for the issue, and fixed it for free.

Mistakes happen. I totally understand this. But not everyone handles mistakes with such humility and responds so well. Thank you so much for quickly coming out and fixing the issue. I'll for sure be a repeat customer!
Elizabeth W.
Elizabeth W.
4/18/2020
Fastplumbing247 is truly fantastic - I used them to replace 1 of 2 water heaters in our building over the Summer of 2018, and again for the 2nd that ultimately failed in April 2020. (We should have taken their advice and done both together)!

Fastplumbing247 was incredibly responsive and accommodating in both instances we worked with them - most recently, they were responding to my texts at 9 pm on a Friday, and at our building to install the new heater less than 12 hours later. Not only are they very communicative, but they do great work at a very fair price. I really appreciate such excellent service, especially given the current challenges with COVID-19. Highly recommend!
Adam G.
Adam G.
12/20/2020
I just moved to a new place and my hot water tank heater wasn't working. Mac actually was awesome helping me over the phone and solved it without having to come out.

Will definitely be using him in the future.
Ashley C.
Ashley C.
09/12/2021 12:00:00 SA
We had an issue with our fairly new water heater over the Labor Day weekend. We called them to arrange a repair the following day getting our heads prepared for cold showers. The gentleman who answered the phone (we didn't get a name) was responsive and extremely helpful. After explaining our issue, he walked us through a repair/troubleshoot on our own and we were back up and running! We were very impressed and will be keeping their information for any future repairs. No surprise they have 5 star reviews across the board.
Max M.
Max M.
12/24/2020
Called Mack on Wednesday, had a quote for both a tank and tankless heater within 45 minutes, and he was here at 9am Thursday. An hour and 15 minutes later, our 10 year old Bradford-White that had died on us twice in three years was replaced with a shiny new Rheem. When you focus on one specific thing, you get extremely good at it, and FastPlumbing247 is extremely good at what they do.
Amol G.
Amol G.
10/02/2021 12:00:00 SA
Max was incredible.  I had a new tenant move into my rental property and he was unable to get the pilot light on the water heater tank up and running.  I contacted Max on a Saturday afternoon, and he got back to me within 10 minutes and offered to walk my tenant through the process on the phone, and said he'd go to the property same day if his phone advice didn't work.  Lo and behold it worked like a charm, and Max didn't charge me a penny.  Incredible customer service and an amazing company that I would highly recommend to anyone in need of support!  Thank you Max and Fastplumbing 247!!!!!
Barbara C.
Barbara C.
10/01/2021 12:00:00 SA
Thank you Mac and Jim of Fastplumbing!! Our 15 year  hot water heater began leaking. I spent the day navigating Angi, Homeadvisor, and my friends and neighbors, in search of a reliable plumber. I finally remembered my trusty Yelp app. I love Yelp and the honest and straight forward reviews. The glowing reviews for Fastplumbing led me to Mac and Jim. They do not disappoint. Jim responded rapidly and his professional and friendly demeanor set me at ease. He requested photos, shot back an estimate and was prepared to make an on-site visit after completing another job. We scheduled an an appointment between 8:00am and 9:0am the next day. Mac, with his personable and easy manner, arrived at 8:15. Fast forward, within less than 24 hours after contacting Fastplumbing  I have a new boiler.

If you value professionalism and expertise, call Fastplumbing247, they get the job done.
Cherie S.
Cherie S.
03/10/2020 12:00:00 SA
Our water heater was leaking and dripping on our neighbors below. Needless to say we needed service ASAP .  He got back to me within minutes even though it was late night they came out the next morning , I had a brand new water heater installed and got hot water within a couple of hours. We live in a condo building and they never complained once about the stairs or tight space to install.
They had everything...they did everything!!  brought the new and took out the old . Extremely skilled, fast, and accommodating!  Great small business vibe and a lot cheaper than the corporate places!!
Theresa B.
Theresa B.
2/23/2020
Fastplumbing247 deserves all the 5-star reviews! My experience with Mac has been positive from the first phone call!  I purchased a home with a very old (25 years old) 75-gallon, beast of a water heater that needed replacement ASAP! I closed on my house on a Friday afternoon, and by Saturday morning, Mac came and installed a brand new 75-gallon Rheem tank including hauling away the old beast! Mac and Jeremiah were so efficient!  By far, the best quote I received as well!
Thank you Mac!
Ruchira R.
Ruchira R.
8/22/2020
Fastplumbing247 did an amazing job on my new toilet installation! They were super helpful when I called and described my problem. They had helpful recommendations on the specific toilet.

The literal next day, Mac came promptly and picked up a new toilet from Home Depot en route. He arrived wearing a mask and brought the new toilet inside, installed it, and removed the old one in literally 30 minutes. Everything was super efficient and done well. I'd definitely recommend Mac to anyone in search of a plumber!
Brad R.
Brad R.
12/21/2020
What is SAVIOR!!!!! Called him late Sunday night and was at my house the next morning.  Out $1000 cheaper than the quote from Home Depot.
Best part is that he took Covid seriously. Had a mask on the entire time. I even noticed them using hand sanitizer when getting out of the truck. Use this company! Trust me!
Howard C.
Howard C.
2/14/2020
Came back from a vacation to find our water heater leaked...got a new heater the next day.  Quick and friendly service.
Johnny S.
Johnny S.
07/06/2021 12:00:00 SA
Jim and everyone at fast plumbing was so helpful and responsive. He made time for me on a busy holiday weekend. He helped trouble shoot my issues over the phone! I can't say enough good things about this company and the people!  Love them
Drew D.
Drew D.
9/13/2021
Discovered our old water heater leaking at 930pm Sunday night. Mac showed up before 8 am the next day, removed the old one, and installed a new one by 900 am the next day. Fantastic!
Missy W.
Missy W.
01/10/2022 12:00:00 SA
Jim was very responsive, and came out the next day to install a new water heater for us. It was not an emergency, our old one was still working but the pilot continued to go out so we knew it was time for a new one. Someone from the company followed up the next day to make sure all was going well. Great service!
Claire D.
Claire D.
02/07/2022 12:00:00 SA
I can't say enough about Mac! He installed our water heater three years ago, and did a great job then. Very responsive, easy to work with, and did an overall great job for a very reasonable price. Our water heater went out this past weekend and we called Mac. He took the time to try to help us troubleshoot over the phone. When we were not able to get our water heater working he came over within two hours of us calling him and fixed the problem. He didn't even charge us for the house call. Could not recommend him more highly! If you need a water heater look no further!
E M.
E M.
06/10/2020 12:00:00 SA
After several days without hot water just after Memorial Day, 2020,  with a heat wave such that my repair guy couldn't get me in until a couple of days later, he gave me the bad news that my hot water unit was ...dead and could not be revived.  As it was Friday I have to admit I used yelp not knowing where to turn and read reviews on FastPlumbing 247.  I called, and Mac answered, literally within 45minutes he was at my place, and started draining the dead one.  By four PM the new water heater was installed.  The price was excellent, the service was...immediate, professional, and I so appreciate that!  

Only thing I would FYI to others is that Zelle is preferred over credit card.   Just so you know!  

Not often in this city that you can call and get something done as fast and as professionally as this.  I hope I won't need anything for awhile, but if I do, I will call these guys up again!
Francis R.
Francis R.
06/05/2018 12:00:00 SA
Well it's all in the name, Fast Plumbing 24-7. My wife had coordinated with Mac to get a quote after initially trying to work with another company and it was taking them too long to respond back. After talking with Mac and within 24 hours of initial conversations, we had our water heater scheduled to be replaced. And as scheduled, they showed up right at 8am to get in and get it done. Our 75 gallon water heater was unfortunately unable to be lifted and brought out of it's position in the utility closet (not their fault, but the builders of our unit's fault). But not to worry, Jim was able to hack at the dry wall and open it up to be able to bring out the old and replace with the new water heater with his assistant on deck.

Overall, I'm pretty impressed they were able to get it all done in just over 2 hours even with the dry wall road block. And while I'll need to get a contractor to get the dry wall fixed, somehow the price to do the work came out $600 cheaper than what they originally quoted, so it should be no problem to get someone in to get the wall replaced with the money saved. Thanks for your honesty, efficiency, and service, Fastplumbing247!

Would definitely recommend to anyone looking to get a water heater replaced as they're professional and not looking to nickel and dime you.

'Til next time, cheers!
Doug B.
Doug B.
7/28/2021
Initially, our vapor sensor was acting up.  Fast Plumbing came out and told us our tank was leaking and it needed to be replaced.  Jim worked quickly and had hot water for us within 24 hours.
Michael D.
Michael D.
4/18/2021
Read this review if you are considering calling FastPlumbing247.

FastPlumbing247 earned and delivered on this 5-star review.

FastPlumbing247 is MUCH-MUCH FASTER than Home Depot and Lowes!

FastPlumbing247 is MUCH-MUCH MORE AFFORDABLE than Home Depot and Lowes!

Call FastPlumbing247 for a MUCH faster, MORE affordable, VERY knowledgeable water heater install!

Back story: My 83-year-old Mother's old electric water heater stopped working and she asked me to get a replacement.  My Mother lives in an old house with an old fuse box so any new water heater needs to be low voltage otherwise it will blow a fuse.
I went to Home Depot and Lowes website and ordered a replacement but both Home Depot and Lowes told me that my water heater specifications will require a special order and will be ready in 2 to 4 weeks....TWO to FOUR WEEKS! WTF!

I jumped on to yelp.com looking for a solution and when I saw FastPlumbing247 had 418 5-star reviews, I knew I had to call.

WITHIN 24 HOURS Mac installed a new low voltage water heater that perfectly met ALL of my electrical specifications...there were technical challenges with the installation (all on my end)....BUT MAC FIXED ALL OF THE PROBLEMS.

Because of FastPlumbing247 my Mother now has a great new water heater!

THANK YOU MAC!
Tim G.
Tim G.
1/26/2022
I spoke with Matt on the phone, and after sending a few pictures, he did his best to walk me through some quick fixes on our water heater that was not lighting. When that didn't work, he sent an employee out the next day to take a look. He was able to get the tank started very quickly and showed me a few trouble shoots if it were to happen in the future. Both guys were very friendly, professional, and helpful. We will keep them at the top of our list!
Ade A.
Ade A.
11/19/2019
The Reviews are all TRUE!

I called fast plumbing due to their great reviews on YELP.  AND they are all true. I had to have my water heater replaced after several issues over the years. I spoke with them over the phone and immediately felt comfortable. They came to my house over the weekend within 30 mins of the phone call and the old water was removed and the new water heater was installed within 1.5 hours. WOW. The price was very reasonable compared to others in the area. He did not charge me a weekend fee either. These are good guys and do good work. HIGHLY recommended from someone who never writes reviews. THANK YOU
Sarah J.
Sarah J.
11/18/2019
Great price that was 35% below everywhere else we looked. They came the same day the water heater broke and followed up the next day to fix a loose bolt from the install. Would highly recommend.
James M.
James M.
5/24/2021
Best customer service of all time.  My hot water heater was not turning on.  Mac was able to diagnose the problem over the phone and didn't have to come out.  He could have easily have made a house call and charged me in the process but he didn't.  Very refreshing, I will be using their service and recommending them for any future use.

Thanks!
Lisha L.
Lisha L.
01/07/2022 12:00:00 SA
Honest, quick, and efficient. These are the three words that best sum up the workers here. After calling the repairman to check on my water heater, he showed up at my place very quickly, diagnosed the issue, and completed the fix in less than 30min. I trust the company as my regular water heater servicer completely.
Janet N.
Janet N.
11/16/2019
Mac and Fast Plumbing 247 were absolutely great. I called many other places, in need of a new water heater desperately, as I woke up with no hot water and water leaking profusely from our water heater.

Mac was the only one I called who actually tried to determine if I had the right size existing water heater, which it turned out I did not because we had an addition put on years ago and added bathrooms but didn't replace the water heater.  

Mac didn't over-promise timing but was able to come the same day. Their pricing is very competitive. They did a great job, were quick, and completely cleaned up the area, which I did not expect them to do.

Mac took the time to explain everything to me, which I really appreciated. I am, overall, extremely pleased with my new water heater and the service I received. I will be calling Fast Plumbing 247 for all of my future plumbing needs. I could not recommend them more.
Andrea N.
Andrea N.
11/05/2019 12:00:00 SA
This company is top-notch. We reached out to Mac late morning on a Friday, and he and his team were there same-day to take out our tank and replace it with a new one. You don't realize how necessary hot water is until you no longer have it!

Not only was the workmanship five star, Mac is a GOOD GUY. Fair pricing, quality work and just a kind individual. He even told us that he provides the kind honest, quality service that he hopes other people provide to his adult children. Look no further!
Chris P.
Chris P.
07/07/2021 12:00:00 SA
Mac went above and beyond when replacing my hot water heater. I initially called on the 4th of July assuming I would get a voicemail. He answered the phone right away, provided advice on how to mitigate the damage, and showed up early the next day to replace the tank. I was having some trouble getting pressure upstairs and he sent a plumber out to check later in the day (ended up being good to go by the time he got there). Overall, Mac was efficient, friendly, and affordable. I did some shopping around, and he beat everyone easily. Can't recommend him enough!
Felipe O.
Felipe O.
10/14/2019
Mac and Jeremiah were super responsive. Can do attitude (took a door off its hinges to install the water heater) and very friendly. They came back quickly to check out another (unrelated) leak, and a third time when our FVS was knocked out. A1!
ryan l.
ryan l.
10/15/2019
FastPlumbing247 did a fantastic job with my water heater installation today, in and out on schedule and on budget.  They helped to fix some issues the original construction crew failed to incorporate.  I feel much better that they got in there to get the work done.

Thank you
maxwell p.
maxwell p.
6/26/2021
They simply got the job done. They were willing to work with us and find a creative solution for a difficult to replace water heater. They were straightforward after we got the runaround and upwelling from everyone else. I give them my highest reccomendation.
Colin R.
Colin R.
01/10/2022 12:00:00 SA
MAC was great. I reached out at 8 pm and by noon the next day I had a new hot water heater. MAC went above and beyond to ensure that my HWH would be built to last - replacing some bad plumbing that had been done before. He is extremely knowledgeable and I wouldn't hesitate to recommend this company to a friend.
Walid B.
Walid B.
3/31/2021
These guys are great!  They came the next day and replaced my 15 year old water heater that was leaking all over the place.  They even improved the way it was installed to reduce future issues.
Taryn I.
Taryn I.
3/29/2021
Jim was fantastic. He was able to accommodate my last minute request with an emergency plumbing issue. He was professional, fixed the issue and was very personable.  I highly recommend this company!
Erica K.
Erica K.
12/16/2020
We got a hold of Jim after our water heater was making a clicking noise all night. He asked for some photos and ultimately said it could be a repair, but putting money into a 10 year old unit was probably not a good investment. He gave us a quote over the phone and didn't pressure us to proceed. We looked around just to get a general idea on pricing and he was very fair considering we live on the 4th floor with no elevator. Jim removed the unit and installed the new one quickly and (for covid times) wore a mask. He explained the details of the new unit afterwards and reminded me to register for the warranty. No one really wants to replace their water heater, but he made it as painless as possible. No more clicking, and tons of hot water.
Brad B.
Brad B.
1/29/2021
Jim was a fantastic help. Had a busted drain pipe flooding a downstairs bathroom. He answered the call right away and was at the house within 30 minutes. Had it fixed in a couple hours and has been working great. Very responsive and knowledgeable, highly recommend for others!
Joe G.
Joe G.
01/10/2021 12:00:00 SA
Quick and easy.  My water heater went out on Friday night.  I called Saturday and they came out the same day to replace it.  Can't ask for much more.
Alistair P.
Alistair P.
10/28/2019
Our water heater failed this weekend and Monday morning I called Mac. After sending him some photos of the heater he quoted me a good price within 30 mins. By noon the heater was replaced with a good quality unit. The quality of Mac's work is clear when compared to the work our neighbor received from a different company. Fast, friendly service, and smooth process. Highly recommended.
Daniela K.
Daniela K.
10/28/2019
Our house is on the market and our hot water heater started spraying water all over the basement! After a little research, we sent a text to Mac at 10pm asking for a quote and if they could install in the morning. We got a quick response, a very reasonable price and our new hot water heater was up and running by 9:30 am. FastPlumbing247 made it painless. Mac and Jeremiah were friendly and courteous. We highly recommend them!
Pauline M.
Pauline M.
5/19/2021
I called them and Max picked up. I stated my name and asked if they have a handyman who has an experience uninstalling a bidet. He yelled at me and said that they're not handmen but plumbers. I said okay handymen. He then yelled again to stop calling them (I only called once) and that I should just go on craigslist. What's the matter with him? The one who installed our bidet was a plumber.
Ryan H.
Ryan H.
02/12/2021 12:00:00 SA
Had a hot water heater fail, without notice. Within 10 hrs had a brand new hot water heater installed, and previous code violations rectified. The team was fast, and friendly. Made an unexpected expense as pleasant as possible
Squee G.
Squee G.
5/16/2022
needed servicing and Mac responded right away. he's professional, knowledgeable and courteous all the way. thanks Mac!
Joshua R.
Joshua R.
8/29/2019
Contacted Fastplumbing after water heater went out. I called the original installer a massive and likely well known company, they sent a guy, gave a ridiculous estimate and thought they had me over a barrel, including charging $89 for an inspection without telling me that they were going to.  (BTW, they don't, don't let complaints about miscommunicated costs end at sorry we have to charge and talk to an owner/manager/supervisor)

Mack came well under the estimate over the phone, with pictures. He brought a likely better product, put valves on the pipes, and pointed out how the original installer left the vents for the heater open to the sky which allowed rainwater to catch in the pipes and rust the heater from the inside.

I highly recommend Fastplumbing for your plumbing work.
Jordan B.
Jordan B.
07/09/2019 12:00:00 SA
My water heater failed less than 24 hours before our family (with a one year old) was due to leave on a week long vacation.  I started to call down the list of 10+ water heater repair outfits with no luck until Mac answered my call.  He said his day was booked solid but would try and double-time a few appointments to fit us in.  I was skeptical but hopeful.  He ended up calling me less than 6 hours after my initial call to let me know he was on his way over with a new water heater.  He installed the tank quickly and professionally same-day and ensured we were satisfied with the work.  

Fast forward a week and we return home from vacation to find the new tank isn't working and we again have no hot water.  A quick call to Mac who patiently spent 30 minutes troubleshooting over the phone and diagnosed the issue as a manufacturers defect.  He was back onsite the next morning to fix the tank and we've had zero issues since.  This is the first Yelp review I've submitted and solely because I can't say enough good things about the experience.
Kimberly A.
Kimberly A.
11/27/2021
Our water heater went out after a powerline replacement and we called Matt after reading the reviews. He answered the call and went above and beyond to help us. He tried to help us troubleshoot over the phone and confirmed we did need a new part. He found it in the suburbs and drove to get it and came to our house at 7pm on a Saturday night. He was so kind and professional and had our hot water repaired in under an hour. We will definitely be calling him the next time we have an issue!
Lisa S.
Lisa S.
11/25/2021
Our hot water went out the day before thanksgiving and I contacted Jim who was able to come out within a few hours. He diagnosed the problem and had a new water heater installed within an hour! Highly recommend this company.
Bartley T.
Bartley T.
9/13/2019
I'm a long time yelp user, but this is my first review.

My water heater stopped working and since it's out of warranty I tried internet fixes to no avail.

I called Mac based on his yelp reviews. Instead of charging me to come fix it, he walked me through troubleshooting steps over the phone that got the water heater back up and running. For no charge!

Hopefully it continues to work, but even if it doesn't, I'm happy to know that I have someone reliable to call for repair / replacement. Thanks Mac!
Andrew N.
Andrew N.
12/16/2017
Came back from vacation to discover we had no hot water. Mac was easy to get ahold of and was prompt in coming to help troubleshoot. What really stood out to me was how he was so forward with a no BS approach to explaining our options clearly so we could make a decision on fixing our hot water heater.

The reason these guys get a 5-Star from me is how Mac cared more about making sure I had hot water ASAP ahead of anything else, including invoicing me. These guys are great!
David D.
David D.
6/18/2019
I had the most amazing customer service experience today! I called Fastplumbing247 today because my water heater was only sending hot water to the nearest sink in the bathroom. Mac walked me through resetting my water heater over the phone and it still was not working.

I gave him the serial number and model number of my water heater and he looked it up and found it to still be under warranty. However, when I called Rheem they said I would still need someone to repair the water heater and only parts would be covered under the warranty if needed.

I texted Mac back and asked if he could find time today to service my water heater. He asked where I lived and he said he was right around the corner from me so he stopped over. He tested the electrical and found it to be sound. He asked if I knew if any work had been done on the water main recently and I said yes they did some work on the street recently to fix the water main. He flushed my pipes to remove any air gaps that might be there. Voila, it fixed the hot water problem!

Not only was Mac the best customer service experience I've ever had but he knows his stuff. He quickly diagnosed the problem and fixed it even faster! Great guy! Great work! If I could give him 10 stars I would!
Christina S.
Christina S.
11/01/2021 12:00:00 SA
We woke up to find our water heater expansion tank had been spraying water all over our utility closet for hours.  We called at 7:30AM, he talked us through how to stop the water from continuing to spray and was over by 10AM with a replacement tank.  Within a half hour, we were set and he provided some good tips to catch any future issues.  Incredibly helpful and couldn't be happier with the service.
Anup R.
Anup R.
7/29/2019
Mac is the owner and his cell phone is the contact number for the business. Easy to get ahold of. We texted back and forth and then spoke on the phone. He guaranteed that his quote would be the cheapest I would find for a new water heater. And he was 100% correct. I got quotes from 3 more plumbers and they all were charging over $500 more for the same service. His son and another person came the next day and did a great job getting rid of the old water heater and installing the new one. Would have been nice if they brought their own towels to clean the water mess but I won't complain since I saved so much money. Would definitely recommend this company.
Wesley L.
Wesley L.
11/15/2020
He was extremely helpful taking care of our issues very quickly and answering many questions we had! Would definitely recommend and will be using in the future!
Elizabeth D.
Elizabeth D.
4/20/2019
Best ever! We had a water heater crisis on Friday night of a holiday weekend. Mac and Jim answered the phone right away, talked us through the problem, and showed up first thing Saturday to install our new water heater. They are now my go-to experts for water heater plumbing and I can't recommend them highly enough. We are clean and decent again thanks to FastPlumbing247. These guys are professional, prompt, honest, and affordable and I would use them again in a heartbeat.
Christopher K.
Christopher K.
5/29/2020
The entire team at Fast Plumbing was highly responsive, honest and did a great job today.  We called them in the morning and Jim came at the scheduled time.  Jim and his coworker installed a new hot water heater within two hours.  They were very friendly while in our house and cleaned up after the install. Very professional company and would highly recommend.  Locally owned company too!
Andy B.
Andy B.
12/02/2019 12:00:00 SA
Fastplumbing247 has been excellent with customer service and speed. This is the 4th water heater I have had changed out by this team and will not be calling any other service in the future.

I have had cold water turn to hot water within hours in the winter because of how responsive this team is.

These guys can not be beat. What a great company!
Michael T.
Michael T.
08/03/2021 12:00:00 SA
Needed two water heaters. They were superbly well installed the next day. Incredibly profession. One man completed job quickly, cleaned, and left. The best!
John M.
John M.
4/13/2020
Needed to replace our 13-year old water heater with a new model and called Fast Plumbing 247 after reading all their 5-star reviews on Yelp. Spoke to Mac on Saturday and he was able to have two guys out first thing Monday morning with a 75-gallon power vent unit ready to go. The crew was courteous and (given that this is in the midst of the Coronavirus quarantine) very considerate. They wore masks and gloves the entire time, made sure that we understood everything they were doing before proceeding, and were quick, clean and efficient in their work. Will definitely call Fast Plumbing 247 the next time we have any plumbing needs.
Girlie S.
Girlie S.
7/31/2021
Mac and his assistant arrived on time and both were wearing masks. They were very efficient in the installation of the Rheem hot water heater. They got it done in less than 2 hours. They did a great job! He also patiently answered all of my questions which I greatly appreciated.
Joe F.
Joe F.
06/01/2020 12:00:00 SA
Wow! Mac and his crew are amazing!!! We ran into a huge problem and they saved the day!  Hero's!  Highly recommend!
Benjamin S.
Benjamin S.
3/27/2020
If I could give these guys six stars I would absolutely do it.  

My water heater decided to go out right in the middle of the coronavirus lockdown - awful timing to say the least! I called at about 8 pm and Mac picked right up. He spent 20 minutes on the phone with me in the hopes of helping me self-diagnose and repair the issue before we concluded it was a goner.  Mac's crew was at my house the very next morning with a new water heater ready to go. The team was incredibly fast and courteous, and didn't even make me feel guilty about the four flights of stairs.  I can't believe how fast and easy it was to take care of this problem.
Kelly M.
Kelly M.
3/29/2019
I was on vacation when my water heater broke and leaked all over my neighbor's unit downstairs. When I got home and called Mac, he was there by that same evening to take a look. He sent Sean and Jim to do the actual replacement and they were awesome! When they realized that the new tank wouldn't fit, they left to go find a new one and were back within the hour to finish the job.

Everything was quick, efficient, and professional. Definitely recommend!
Andy N.
Andy N.
5/27/2020
These guys are AWESOME. I just bought my first place, and I walked in the door to hear a moisture sensor going off and water collecting around the water heater. In a panic I called up everyone I know who might have a plumber referral, and the first name I got was Fastplumbing247. Mac picked up right away and talked me through shutting off the hot water. He was over to diagnose the problem within an hour, and he and Jeremiah had changed out the water heater and installed a new one within 3 hours. Very clearly explained everything to me, and very fairly priced. Fantastic experience!!!
David F.
David F.
3/25/2020
I had avoided getting the water heater replaced in my rental condo in Chicago (from Austin, TX) because of the cost and the time. Finally, I couldn't put it off any longer and started calling around and after getting expensive quotes from Four Seasons and Home Depot, I called these guys. James was great, gave me a quote right over the phone ($1k less than Four Seasons and $500 less than Home Depot) and after I confirmed I wanted to move ahead and gave him my tenant's name, number and the address, he set everything up. He came out and did the job THE SAME DAY! My tenant said he was incredibly friendly, cleaned everything up and was in and out in no time. I paid James via Chase Pay and that was it. The process couldn't have been any easier or pricing any better. I was admittedly skeptical at first of the five star reviews, but now I feel silly for having been so. These guys are THE BEST, and will be getting all of my plumbing and heating work from here on out!
Mark D.
Mark D.
12/22/2020
The gas line to our 15 year old water heater went out. Called 24/7 and Mac was out here that day and had it replaced in under two hours, even with our shutoff valve broken. And his price was great. Mac has even followed-up on several occasions to see how it was going. He's fast, a great communicator and doesn't disappear when the work is done.
Denise K.
Denise K.
9/29/2020
Way Beyond Excellent Service!

I used Fast Plumbing 24/7 to install a water heater last month.  It was the first time I used them.  They did a great job, showed up on time, provided the unit described, cleaned up after they were done...all good.  But that's just the beginning of the story, what they did next is AMAZING!

I needed to pay $345 to another company with a similar name and accidentally Zelled the money to FastPlumbing.  As soon as I hit 'send' I knew what I had done wrong...I texted Jim to explain my mistake and he immediately replied, I was shocked!  He said he would return the mistaken payment as soon as he got back to his office.  He asked me to send my phone number via text as a reminder.  In haste, I sent the wrong number and he sent the money to a complete stranger.  When I reached out and explained my second mistake he contacted the stranger, who surprisingly returned the money to him, and he promptly returned my original payment.

Other than thinking I should return to the old days of writing checks (haha) my faith in humanity has been restored.  I truly appreciate Jim going well beyond the call of duty proving they are not only a great company but great people!
Matthew V.
Matthew V.
10/14/2020
Short story: Very fast, less expensive, a pleasure to deal with.

Longer story: The hot water heater in our 8-unit condo building failed on Friday morning. Our usual service company came out to give us a quote and said that they could replace it the following Wednesday (after charging us $189 for a service call). Not wanting to wait 5 days for hot water, we contacted Fastplumbing247 to see if they could complete the replacement sooner.

Mac, the owners, was extremely fast to reply, gave us a quote over the phone that was much lower than our first quote and said that he could install the new heater the following morning. He actually came out Friday night to begin the process of draining the heater so he could start the removal and replacement right away on Saturday morning.

The new heater was installed and running by early Saturday afternoon. Mac and his crew were friendly, prompt and professional. They explained everything that they were doing and how the system works generally.

Removing the old heater turned out to be a problem. It was a 100 gallon commercial unit with a lot of sediment buildup. In short, it was extremely heavy. Mac and his crew couldn't remove it themselves so he arranged for a salvage crew to come the following day to collect it. After trying to remove it, the salvage crew apparently gave up and disappeared. Mac actually came back and spent half a day cutting this beast into pieces so that it could be moved out of our basement.

It's clear that Mac cares about and takes pride in his work. That dedication, along with the speed and lower cost, makes this a company that I would definitely and enthusiastically recommend to anyone.
Erin D.
Erin D.
02/04/2019 12:00:00 SA
Woke up to no hot water and panicked. Texted Mac and got a reply instantly. He was able to swing by a few hours later. Turned out I needed a brand new water heater. Within one hour my old one was gone and my new one was in for a couple hundred bucks cheaper than some other quotes I received. Very grateful at the quick turnaround and ease of it all. As a single homeowner, this could have been disaster but Mac and Shawn made my life so much easier! Grateful and will be sure to call them again in a heartbeat if anything pops up! Glad to have a hot shower tonight.
Tamela D.
Tamela D.
03/03/2020 12:00:00 SA
I needed my hot water heater replaced, which was of course on the second floor of my apartment. I got quotes from 3 plumbers in closing 247. He recommended just the right equipment for my needs, and a sturdy drip pan on case of future leaks since it sits above my kitchen. His installers arrived on time, swapped out the unit quickly, and it all works perfectly. No complaints, would definitely recommend!!
Scott B.
Scott B.
1/15/2021
Super prompt response to my quote request. They had a quality Rheem unit in stock (others had quoted 2-3 weeks to order). Install was great. they worked a 75 gallon tank up and out a large basement flight of steps without any damage. Great job protecting floors and surfaces. The install was solid and so far so good on tank operations. Spotless clean up afterwards.
Nevenka M.
Nevenka M.
5/19/2020
Mac and his son Jim have come to our rescue twice in the last year. First to replace a broken water heater and just today to replace a broken sump pump (yes, it stopped working at the worst time possible). Both times they did an AMAZING JOB - from the initial conversation, to the installation, to following up afterwards to ensure everything was working properly. They explain everything extremely well and do a fantastic job. One of the things I love most about these guys is that they treat your problem like their own - even when they are super busy, they make the time to take care of you. YOUR emergency is THEIR emergency and they come to your rescue when YOU need it. Mac and Jim - THANK YOU for the great work that you've done for us. We will definitely be calling you whenever we have a plumbing need!!!!!!!
Monica A.
Monica A.
2/27/2020
I needed water heater replacement . Called for quote at 3:45 pm and had hot water at 7 pm. It was great!
Steve H.
Steve H.
02/02/2019 12:00:00 SA
So somewhere along the line, I convinced myself that everything was fine, and the bathtub was really too large to expect a heater to fully fill, and it takes awhile for faucets to heat up, and that the odor I noticed and everyone else didn't in the shower was in my head, and that they wouldn't be able to get the heater out of the closet anyway.  After 18 years, my condos original water heater gave up on subtlety and completely died last month.  Zero hot water and it was time to admit maybe something was amiss.

Mac was amazing and responded to my voice mail with a quick text.  He gave a reasonable quote and didn't try to up sell.  He had someone out the next morning.  It took some creative planning for those guys to figure out how to get the old heater out but they did it with ease in the end.  My fiancée asked them at one point how much longer before the new heater was in place and they said it was already installed!  

Mac checked up a week later and we are reveling in hot water!  Thanks for making a frantic crisis shockingly painless.
Suresh P.
Suresh P.
1/22/2020
What a great company!  I have never had such a positive experience as I did working with Mac's team at Fastplumbing 247.

We had a 16+ year old water heater and noticed that the efficiency had gone way down. I called Mac (he immediately picked up), and he provided an estimate within minutes based on information related to our plumbing and hot water needs. The technician came by as scheduled (no waiting, and a heads up when he was near). He looked at the set up and described exactly what the work would encompass (it including cutting out and replacing 2 PVC plumbing pipes). I expected that all of the work (draining and removal of the old tank and installation of the new one + the extra plumbing work) would take many hours and maybe even bleed into the next day. Boy, was I wrong. The technician had everything done in less than 2 hours (and that included hauling away the old tank)! He even made sure that the area in front of the maintenance closet was completely clean, dry, and clear of debris before leaving. This was some of the best service I have ever had, and I would recommend Fastplumbing 247 to ANYONE who needs or think they need plumbing assistance. The heater works wonderfully, and I also appreciated how the technician explained how the heater works and made sure that I had no additional questions before leaving-it was all about customer service and making me feel good about the experience. In that regard, Fastplumbing really delivered!
Billy M.
Billy M.
05/02/2020 12:00:00 SA
Mac replaced an old water heater on the third floor of our apartment building. Our tenant informed us in the early afternoon she had no hot water. By the same evening Mac made it there and installed a new hot water tank without issue. I also called Abt and they said they would prioritize it, which meant it would only take 4-5 days to install. Obviously, Mac was the right choice. Cheers.
E R.
E R.
07/07/2021 12:00:00 SA
Very responsive, came out to look at our water heater and completed a repair same day. Very professional and knowledgeable and would highly recommend.
Mike A.
Mike A.
11/26/2018
Late Saturday night I noticed some water leaking from my water heater and I knew it was time for a replacement water heater, mind you it was 22 years old.  
I called around to get estimates and felt really good about my conversation with Mac at Fastplumbing247.  He was knowledgeable and discussed which would be my best option to keep things within code since we plan on selling our condo in the near future.
I spoke to Mac about 9:30pm on Saturday night and he was at my place with his helper by 8:30am the next day - on a Sunday!

They did a great job, gave us a good price and gave us peace of mind.  I would recommend Mac and his company to anyone.  Thank you Mac!
Amy M.
Amy M.
8/16/2020
Don't know much about the company, all I know is they hired an amazing plumber , Jim, who is through and quick!!!! Had an emergency situation and he resolved it in no time !!!!!!!! Great service, will recommend them highly. Thank you
Jenny W.
Jenny W.
1/30/2019
Mac is the best!! We have been having some issues with our water heater and sent a message to Fast Plumbing 247 on Sunday evening. Mac responded right away and was able to come out on Tuesday (when it was like 5° out!)

Mac brought Sean with him, they were both super nice and professional. We got a very fair quote, and they did a great job!!  

I would recommend Mac to anybody looking to replace their water heater.
Krystal F.
Krystal F.
1/24/2019
Last December my water heater failed on me without warning. I called around to a couple of places and even had a different company come out. I thought things would go smoothly, but when installation time came around they had no idea about water valve hook ups or even where they were located so they left shortly after arriving.

At my wit's end with no hot water in the dead of winter I searched on Yelp for a new company and came across Fastplumbing247. I spoke to Mac and he was very kind and knowledgeable. After a quick talk and exchanging information, I was put on the service schedule for the next day.

Their prices were extremely fair and their employees are the ultimate professionals. They were able to replace my water heater and install a pipe that connects to my floor drain in no time at all. I cannot say enough positive things about these guys. If I ever need to replace my water heater again I know that Fastplumbing 247 will be the first company I call. 5 stars!
Elena Q.
Elena Q.
2/13/2020
I cannot tell you how many times Mac has come to my rescue. His service is quick. His work is high quality! His price is affordable. And for every job he completes he goes the extra mile to donate his services to people in great need. I have seen this man give away services to shelters, convents, youth centers.  USE FAST PLUMBING 247!!!!  You will not only get the best products and a great job at a fair price, you will also get a plumber who goes above and beyond for communities in need! I feel great using this service.
Tiffany W.
Tiffany W.
7/16/2021
I called Jim in an emergency on a late Friday. My hot water was not working and I had no idea why. I'm a single woman who just moved into a rental home. The property management wasn't being responsive and I didn't want to go into a weekend without hot water. He patiently walked me through the process of lighting my hot water heater. Never met him but I would bet he's an honest, kind person. He could have said no way, you're on your own, kid! It took 5 minutes and I couldn't have been more grateful. I strongly recommend and if ever I need someone to come out, I will be contacting FastPlumbing247! Now We're cooking with gas!
Luke M.
Luke M.
05/10/2020 12:00:00 SA
My water heater failed and dumped a bunch of water all over the basement floor. Unfortunately, I found this out on a Saturday afternoon. I called Fast Plumbing 24/7 and Mac quickly diagnosed the issue over the phone. Surprisingly, he was able to come in within a couple hours. He was very friendly, and knowledgeable, let me know exactly what was needed, and swapped out the old water heater quickly. Excellent company!
Elizabeth W.
Elizabeth W.
2/13/2020
First of all, THIS IS NOT A BUSINESS. THE NUMBER POSTED IS MAC'S PERSONAL CELL NUMBER. THIS IS A FAKE ADDRESS! The address he lists is for Cram Fashions in boys town. There is no way to call and complain about Mac because the only phone number listed is his cell and he is not even listing a real business location. Long story short, he came to my house, yelled at me, my husband came downstairs, he addressed my husband and not me but kept yelling. I asked him to take it down a notch and he asked what I meant. I said I didn't like his tone. He said bye and walked out. What a disgusting human.
chris c.
chris c.
06/12/2021 12:00:00 SA
Just had our water heater replaced yesterday.  Jim showed up on time, was pleasant to deal with, and did the job efficiently without cutting any corners.  They also had the best price I could find.
Nicole L.
Nicole L.
7/15/2021
Our pilot light on our water heater went out and we couldn't get back on. Mac walked us through it and we were able to relight it. We greatly appreciated his quick response, kindness and humor :) Thank you!
Emily E.
Emily E.
1/13/2019
Mac is absolutely phenomenal!

I called him this past Saturday around 7:00 PM and he was at our condo within the hour with all the parts and tools needed to install a new hot water tank.

Mac is professional, knowledgeable, extremely fast and the friendliest person I've ever had the pleasure to work with. His prices are beyond fair and he truly cares about the customer.

I cannot express how thankful I am for his service on such short notice. I'm so glad I called him and would recommend to anyone in a heartbeat.

THANKS MAC!
Danish A.
Danish A.
1/25/2020
Quick, professional and reasonably priced. Definitely the lowest quote that we received for our water heater and service. Will be recommending to my condo units and friends.
Saray B.
Saray B.
5/14/2021
Two night ago we discovered our water heater had stopped working when we plunked our kids down into a cold bath.  Yesterday we called ABC Plumbing and they came out and gave as quotes for fixing and replacing the water heater that seemed ridiculously high so we decided to get a second opinion. Thank goodness we did!  Jim picked up the phone on the first ring and requested pictures so he could get to solving our issue right away. Based on the limited information I was able to provide he quoted us a cost that was significantly less ($180 vs $1330 ummmm WHAT?!?!) than his competitor to fix it and promised to give me an honest opinion on whether we needed to replace the heater. When Jim arrived he discovered that the heater was in fact lost and could not be fixed (what would I have paid $1300 to fix with ABC if they could not even tell me there was a leak?!?).  Fastplumbing247 was 1/2 the price and 200x the service which is why I am writing my first Yelp review in like 10 years.  I am cancelling that ABC membership today and only using Fastplumbing247 going forward.  Thank you Jim.  The kids will appreciate that hot bath tonight.
Patrick K.
Patrick K.
12/20/2019
Couldn't be happier with the service we received from Mac and his team. I called them late afternoon when I discovered my hot water heater had blown and they came out that evening to drain the tank. The next morning they installed the new unit.  They are very extremely responsive and customer-focused, highly recommended!
Simon L.
Simon L.
11/11/2019 12:00:00 SA
Almost panicked when water heater broke on a cold Sunday night. It was great that they could come and have it fixed first thing on a snowy Monday. Great service and pricing.
s t.
s t.
5/18/2021
This was an excellent service. We learned our water heater broke and FastPlumbing247 was able to come and replace it within a couple hours. Also helped us over the phone first to see if it was fixable without a visit. We needed it taken care of ASAP and they made the effort to reschedule another client who had more flexibility to accommodate us. Highly recommend!
Tearle C.
Tearle C.
08/12/2020 12:00:00 SA
As usual, Jimmy was responsive, reliable, and consultative. He provided  great service and made everything look easy. This is why Fastplumbing247 the best.
Paige S.
Paige S.
12/01/2019 12:00:00 SA
Mac went above and beyond- he tried to help me reset over the phone, he came at 5pm to replace my water heater so I didn't have to miss any more work. Super nice guy and obviously both honest and knowledgeable
Steve G.
Steve G.
6/18/2020
I was kind of freaking out because my kitchen sink was leaking where the faucet meets the granite and into the cabinet.  Called this dude and he told me how to fix it myself over the phone.  No charge.  It doesn't get more classy thank that.  Imagine, a plumber whose not trying to take advantage of you.   Eight thumbs up.  Really appreciate it.  Taking this number down in case I ever have a real problem.
William W.
William W.
11/15/2019
Mac is great.  I called him with a radiant heat issue and he tried to walk me through it over the phone and when he realized it would be more complicated than that, he suggested I call someone he says is more of a specialist in that area (since this was more heating than plumbing).

He could've easily charged me $100 or so for a diagnosis, but he tried to save me money and was very honest throughout.  I'll be going back to him for future plumbing needs.
Luke S.
Luke S.
11/17/2019
Had our water heater stop working and Mac was out same day to replace. He was helpful explaining what was wrong and the difference between fixing and replacing the water heater. We replaced ours with new one shown in pic which all reviews said were much better. I would recommend Mac to anyone looking for this help!
Deri M.
Deri M.
10/29/2018
Really great service.  Water heater blew a leak 10 am Saturday morning, a few quick texts and the water heater was fixed by 12:30. Mac and Shawn managed to fix it between jobs! Awesome! Hot water by 2. The cost​ was totally reasonable too​​ with a nice and slightly bigger water heater replacing my turd.

It's​ good, fast, efficient work.
Paul S.
Paul S.
5/19/2020
Amazing company. Helped me troubleshoot my water heater over the phone at no charge.

I have also used them for 2 installs at a different residence, and they were fast, came when they said, and worked in a clean manner.
Marisol G.
Marisol G.
6/14/2020
I called Fast Plumbing 247 on a Saturday night because my hot water heater wasn't working and I chose them because of their reviews and ratings. I spoke with Mac and sent him a couple of pics via text.  He came to my house with a new hot water heater and fixed our problem the very next morning on a Sunday!  Was so impressed with his speedy and friendly service!!  HIGHLY recommended!!!  Mac is truly a blessing.
Jon C.
Jon C.
2/13/2021
Jim and Mac should teach a course on customer service. My water heater died on one of the coldest days of the year. They responded to my call immediately and came out within a few hours for an initial inspection. They were able to replace the water heater the very next morning - less than 24 hours of calling them I had hot water again. Friendly, respectful and competitive pricing. Also wore masks and were very careful to not stain our carpets. Great experience overall. I'd give them more stars if it were possible.
Kyle D.
Kyle D.
11/07/2019 12:00:00 SA
Mac and his team arrived at the start of the morning and were quick to install the water heater. He and his team wasted no time getting to work and knew exactly what needed to be done. There was no forgetting tools or constantly running down to the van for things, etc. This 'surgical operation' took them less than 1 hour and would've been faster if I drained my tank ahead of time.

Their team went over how the new tank operates, let me watch and ask questions throughout, and Mac had friendly banter/stories while working. Never once was I told I was in the way or got the feeling like my questions were being dismissed or bothersome. Also, my tank is kind of in a tight space and Mac was quick to tell his assistant Watch the walls and very courteous with the flooring (offered to clean/sweep), etc.

Their price quote was exactly on point (no 'added charges') to what we discussed over the phone. Mac even took the final bill down by suggesting that something he thought was needed originally turned out not to be (would not surprise me if some Companies would just install it anyway and charge).

100% professional and overall just great people. Their cost was FAR more practical than several Companies I spoke with. Will be recommending to neighbors and friends (family not in the area otherwise I'd recommend to them as well).

Thanks again FastPlumbing247!
Kenneth B.
Kenneth B.
11/04/2019 12:00:00 SA
Mac was awesome!  My water heater started leaking on a Saturday night, and I immediately started searching for someone to come out the next day, since I had a 9 month old child and needed hot water.

I reached out to Mac after searching through Yelp and seeing great reviews.  He asked that I send him pictures of the old water heater, where it was leaking, and a few different other pictures near the water heater.  He was at our house the next day (Sunday at 10am) and ready to install the new water heater.

Super friendly, explained the whole situation, what needed to be done, and advice for future maintenance/issues.  He was able to install everything and take the old water heater all within less than 2 hours and that even required doing some work on the piping.  I would definitely recommend Mac for any future jobs.
Chrissy V.
Chrissy V.
11/21/2019
I'm so happy I found this company. They responded to me immediately, set up an appointment that was convenient for me & installed my new water heater quickly at a fair price. I highly recommend this company
Jessica C.
Jessica C.
7/29/2018
They are amazing, fast, and reliable. Mac was very knowledgeable and nice too! Even after he performed the work, and I thought something was wrong, Mac was quick to come and fix it. FYI, Mac actually didn't make the said mistake. Mac kindly fixed the mistake of the people who installed my new AC (they did a poor job).
Whitney C.
Whitney C.
9/28/2018
I texted Mac last night at 9pm after 3 days of cold water, and he called me right back to walk me through how to reset our hot water heater. While the reset didn't work, I really appreciated him trying to save us the money through a simple fix.

He came out the next day at 10am and had installed a new water heater for nearly half as much as our neighbors paid for theirs just a month before from another company. He was out by 11:45 and we had hot water by 1pm.

Will definitely be calling them again in the future for any plumbing related hiccups!
Bethany N.
Bethany N.
10/07/2019 12:00:00 SA
Mac was great!  He responded to my call within an hour and was out to assess the problem right away.  In our case we needed a new water heater (ours was old and moldy), and he was able to replace it and retrofit the piping within a day.  Would definitely use again.
JT L.
JT L.
9/13/2019
Our hot water heater was leaking bad and it was a Sunday! Luckily for us, there is Yelp and even more fortuitous-we called Fastplumbing247. Mac was responsive, articulate and quick to diagnose. He arrived at our house within an hour with a new hot water heater like Superman to the rescue. How special to have such a high quality experience and with such a kind and competent gentleman to boot. On the week-end yet.
We are so appreciative and still feel great about the experience. Mac is a breath of fresh air and my hero.
Natalie S.
Natalie S.
12/01/2020 12:00:00 SA
Fast service and very competitive pricing. We needed a new water heater quickly and within 24 hours we had one installed. The installer Jim was on time and professional and was able to walk me through everything he did. Very easy to make an appointment and communication was great.
Dave R.
Dave R.
09/10/2019 12:00:00 SA
People's Gas came by to check out a weird smell in our water-heater room, and ended up telling us that the room was too small for the size water heater that we had. They had to turn off our hot water because the carbon monoxide levels in that room were getting super high. The only solution was to cut a hole in the brick wall(!) and install a grate to get more air in the room. I called around to a bunch of places, and even ended up having to pay another company to come out, just to be told they couldn't help us. Mac was a different story though. He was immediately helpful, kind, and great about communication. It was clearly important to him that we not go without hot water, and he was at our place within hours CUTTING A HOLE IN THE SIDE OF OUR BUILDING! He's a good guy and he does good work. Highly highly recommend!
Ken T.
Ken T.
10/02/2019 12:00:00 SA
Thank you Mac for installing my new water heater. my water heater broke down one day, i called mac the next morning and he was at my house in 15 minutes because he was in the neighborhood! he tear down the old water heater tank and installed new one same day. my hot water running by 5pm! tyvm
Joanna B.
Joanna B.
6/20/2020
Mac came to rescue us when our sump pump was not working. He put up with my loud barking dog and was very reliable.
Kar O.
Kar O.
9/14/2019
Mac is awesome. I texted him at 6am not expecting to hear back until at least normal business hours and I received a call immediately. He got to my place around 9:30- and had the new water heater installed in less than 2 hours (I live in a third-floor walk up). He even helped me out with the drainage mess that the last crew left behind before we bought the place. Mac's daughter Nicole was really great too- just a very nice family in general. Will definitely call them for all things plumbing in the future. Thanks Mac & Nicole!
Van P.
Van P.
10/20/2019
If I cold give Mac and Fast Plumbing 24/7 10 stars I would... my water tank started leaking early Sunday morning. I called Mac at 7:30a.m.  he returned my call before 8, ask a few questions had me take a picture of my old tank, quoted me a price and was right here within a hour of me talking to him. He came right in shook my hand and went STRAIGHT TO WORK.. very friendly and knowledgeable of all my questions and concerns... the other places I called quoted me prices up close to $2000 bcuz it was the weekend and early.. NOT Mac... he his a honest person not trying to rip you off... if you need this type of service in an instant CALL FAST PLUMBING 24/7.. you will have hot water before you know it and NOT DISAPPOINTED!!!!
Iris M.
Iris M.
06/02/2020 12:00:00 SA
Fastplumbing 24/7 Water Heater Repair is just what it is. (Mack is the man!) They are no joke! They are super reasonable and came to my house on a SUNDAY morning to replace a water heater in my building. This is a family-owned business and they take pride in their work! The price was just right and the service was fast and great. They are efficient, knowledgeable, and experienced with this service. I would recommend them to any homeowner.
Christian R.
Christian R.
9/21/2019
My water heater stopped working on a Sunday afternoon. I texted Mac after browsing through Yelp, and he called me back immediately. After I sent him a couple of pictures of the water heater, Mac called me right back. He verbally  walked me through a process to relight the pilot light. I had tried this unsuccessfully before calling Mac, but with his instructions I was able to light the pilot and keep it lit. The whole ordeal took about 10 minutes, and Mac couldn't have been nicer about helping with free advice. I highly recommend Mac, I will be contacting him for all future work.
Louli S.
Louli S.
9/17/2019
Service to replace new water heater; great service, fast and reliable.  After no hot water for a week, Mc got the job done thank you!
Mark S.
Mark S.
8/23/2018
Incredibly impressed by the service I received today from Mac! I knew we had to replace our hot water heater but had been putting it off for way too long. Noticed at 6:15am that we didn't have hot water and by noon, our new water heater was installed! As stressful as this situation could have been, Mac's response time, quality work and great attitude made it anything but. I won't go anywhere else for my Chicago hot water heater repair needs and neither should you.
Taryn T.
Taryn T.
10/17/2019
Mac was absolutely wonderful.  I was in a bind as I live in Philly and rent my condo out in Chicago.  When I found out the water heater was not working I gave Mac a call.  He was out at the unit within the hour and had everything fixed that day.  To make things more complicated - I had to remove the furnace to allow for the water heater to be replaced.  I already knew I needed a new furnace and had been acquiring quotes.  Mac made the best recommendation to me that came in with the most reasonable quote.  They worked together and had both replaced within the day. Mac was a true professionally, and checked in with me throughout the day to let me know how everything was going.  He was reasonably priced and made my life so much easy having to deal with these replacements from a different state.  I could recommended more, just go straight to Mac.
Mark V.
Mark V.
3/19/2021
We had a water heater (1 of 2 in a multi unit building) start leaking in the middle of the night a little over three years ago. These folks answered the phone, looked at some texted pictures and walked me through taking the pressure off the water heater to slow or stop the leak. They showed up first thing in the morning with a new one. When the other water heater started to leak, we knew who to call. They returned my text within 20 minutes, and were out to take a look within an hour. They started to drain the bad water heater, went and picked up a new one and came back and replaced it. I contacted them at 10:30am, they were done putting a new water heater in by 3pm. They even had to take out a slop sink and put it back in during that time. Super fast. Super knowledgeable. Super simple to work with. Nicest guys I hope I never have to see again for many years.
Jay P.
Jay P.
12/15/2020
Really can't say enough about how good my experience was with Mac and Jimmy. I found the business based on the stellar Yelp reviews after my water heater broke down on Saturday. I called Mac that Sunday and he spent around five minutes over the phone just trying to help me fix it myself (just to try and be helpful and save me time/money if it was just an issue of relighting the pilot light). After it was determined it needed to be looked at, he came over within two hours (again, on a Sunday afternoon) and quoted a very reasonable rate to service it. He spent over an hour trying to fix the heater (including replacing several parts) and determined it would be best to replace the whole thing (it was out of warranty and so the hassle of ordering the old part wouldn't have been worth extending its life just a few years). He quoted an all-in price, offering to replace it the next morning without charging anything from his Sunday visit. Mac and Jimmy came just as planned the next morning and had it all replaced and ready to go within two hours, exactly as he promised.

Truly an outstanding business that I'll be going back to without hesitation.
Robert S.
Robert S.
6/22/2020
When we stopped getting hot water last week, I attempted (with no success) to troubleshoot my water heater.  Once I realized I was out of my depth, I reached out to several repair companies.  Fast Plumbing was very quick to not only respond but also had very quick availability.  For situations like this when you have a house full of kids and no hot water, speed counts for a lot in my book.  They were able to diagnose and solve the problem quickly and at a very reasonable price.
Lori A.
Lori A.
09/01/2018 12:00:00 SA
We had two very old toilets that were in dyer need of replacement. We've hmmmed and haaaed about doing this for awhile. Basically, knowing we need to do this, but it's going to take a plumbing or house guest emergency to get us off our tails to do it!

Turns out both sets of parents are coming to town in four days. We contacted multiple plumbers in desperation as any good procrastinators do. Most quotes us three week waits, outlandish prices and all sorts of plumber jargon. But not Mac. Mac was friendly, truly speedily and easily accessible by phone and text. He and I spoke Saturday and he had out toilets in Monday afternoon! Mac was able to install both toilets while we were at work and stayed in constant communication with us.

Mac was a true delight to work with. He is a straight shooter, no hassle and no shady salesmanship. We love our new toilets. Both sets of parents love our new toilets and we love Mac! Thanks for keeping things real- working with fast plumbing was truly a breath of fresh air!

09/2018:
We have to write another 5 star review for Mac and his crew! My family and I moved into a new condo this weekend only to find the inspector checked the wrong water heater and ours was actually leaking. No hot water meant no hot shower after a marathon move day.

Mac saved the day. He first helped us troubleshoot by phone. He talked an exhausted partner and myself through every step with patience, kindness and humor! When were not able to remedy the situation by phone he showed up the next day (a Saturday) to replace the entire unit. He did this in a little over an hour. We are so grateful for his work and his attitude. A huge shout out to you guys!
Levi L.
Levi L.
9/14/2018
Gas hot water heater repair- these guys were quick, detailed and thorough! I own several properties and they are the best I've dealt with!
Jason E.
Jason E.
06/09/2020 12:00:00 SA
I 100% recommend Fast Plumbing to everyone. This is a business that cares about the work they do. I was having a difficult time finding anyone who would even give me a timely quote for a water heater replacement/relocation. Mac responded quickly and was able to schedule a service date just as quickly. Within a day we had a brand new water heater in its new specified location for a significantly lower cost than every other quote I received. Mac was knowledgeable, skillful, jovial, and absolutely reliable.
Carmen C.
Carmen C.
09/04/2019 12:00:00 SA
Called this morning, old water heater leaking. Was scheduled for a replacement this afternoon. They were on time, friendly and very fast. Explained each phase of the replacement.  Made sure everything was working. Explained how to register my tank.  Great experience.
James C.
James C.
02/02/2021 12:00:00 SA
Everything went smoothly and as promised. I recommend highly with no reservations. Unbeatable price and delightful to deal with. Call him.
Jeremy G.
Jeremy G.
5/21/2020
Fantastic service!  I called Fastplumbing247 after the flame in the bottom of my hot water heater stopped working and I was stuck without hot water.  Fastplumbing247 was so quick and so good that they responded to my call immediately, had me send pictures, and fixed the problem over the phone!! I kid you not, I had hot water back within an hour.  I was blown away with the service and will certainly be calling Fastplumbing247 for my future needs.
Spencer B.
Spencer B.
02/01/2021 12:00:00 SA
Don't waste your time with Google! Just call Mac, he'll fix your water heater just by looking at it. Great guy, super professional and clearly knows his stuff.  Highly recommend.
Max P.
Max P.
8/29/2019
My hot water heater was acting crazy last evening. Mac answered his cell right away and he and his crew came right out in an hour as promised. He knew exactly what was wrong within 5 minutes and in less than an hour he had the 15 year old tank out and a new tank installed and he even upgraded my gas line.  His invoice was exactly what he quoted and very reasonable in my opinion.  I really appreciated his fast service, and how he took care to protect my wood floors, walls and doors.  I can definitely recommend Fastplumbing247!
Salvador L.
Salvador L.
7/16/2019
This review is much over due, sorry Mac, got a little busy.  But my water heater was starting to falter and my wife having to cold showers in the morning was the final straw.  Mac came over and took a look and showed me that my water heater was starting to leak and could bust at any time.  Boy i'm glad I called.  Mac gave me a great price and the service is solid.  Its been 5 months now and the water heater is going strong with no issues.  Mac is a great guy who is straight forward and honest.  That I will definitely be calling him for any future plumbing needs.  Thanks again and if your looking for a good plumber you can't go wrong with Fastplumbing247
Chris B.
Chris B.
08/03/2017 12:00:00 SA
Mac completely saved the day by coming out and helping me drain my hot water tank when it started leaking.  This was after 5pm, mind you, which is completely amazing.  

One day later his team (son and crew) were out to replace the heater.  They were on time, professional and did a great job.  My home was back up and running in no time!

On top of all of this, the quotes and prices for their work was extremely good relative to the competition.  

If your hot water heater is older than 10 years, I highly suggest that you consider getting it replaced, include a drip pan (not required by code) and have Fastplumbing247 be your choice to get the job done!
Ansh D.
Ansh D.
7/14/2019
We were in need of a water heater replacement urgently and reached out to FastPlumbing247 based on their Yelp reviews. Mac (the owner) responded right away and was willing to come the same day to replace the heater. We scheduled for the next day and they came right on time on a Sunday morning. Mac and Adam installed the heater in no time and did a clean and quality job. They were very professional and easy to work with. They was very careful taking the 75 gallon giant heater up and down  our tight staircase. Price was also good, especially for the quality of work being done on a weekend. Highly recommended! Five Stars.
Nicole K.
Nicole K.
08/12/2019 12:00:00 SA
Mac answered my call immediately even though it was 9pm and helped me troubleshoot my water heater issue over the phone in a matter of minutes. Will definitely be using Fastplumbing247 in the future!!
Marta S.
Marta S.
12/15/2020
I was referred by another tradesman to this plumber to provide routine descaling maintenance on my tankless hot water heater. On 11/20/20, we spoke on the phone. I was instructed to send photos of my water heater, which I did. I asked if my neighbor behind me had also contacted him and asked if we could get a discounted rate. Jim told me my neighbor had not called him (NOT true). I was told the regular price for this service was $175. He quoted me a discounted price because of the tradesperson's referral. I asked to schedule an appointment for service and was told I needed to wait until he got back to the office that evening. Jim texted he could come out on 1/14/21. I texted back the following morning on 12/1/20 requesting that we schedule the January 14th date, but I did not hear back from him, so I emailed. On 12/6/20, Jim emailed and said the January date was no longer available - the next date available would be 4/10/21. I emailed back on 12/7/20 requesting we lock in 4/10/21 for the service. I emailed again on 12/8/20 requesting that we lock in 4/10/21 for the service. I emailed again on 12/9/20 requesting we schedule the service. On 12/14/20, I emailed again. Jim wrote back stating, Sorry we will be unable to service your tankless we no are no longer flushing units pls call Rheem for a referral. UNBELIEVEABLE! I also came to find out the neighbor behind me had in fact called him, he provided the service for her, but he charged her a whopping $225 for a service that took less than 1 hour. Weird, since he said the regular price is $175 - I'll let you speculate why he might have charged her more than the regular price he quoted to me... It's truly despicable in my opinion. He is so unprofessional. I would never recommend his company.
Michael S.
Michael S.
6/14/2019
Got a quote from them to replace our 22 year old water heater. They were very attentive and provided a quote quickly. Where there might be some room for improvement is in being straightforward with the customer about the model number of the Rheem water heater they will use. Initially they seemed like they didn't want to tell me because maybe it was easy for me to find out the price in Home Depot, but after a couple of texts he told me the model and I still went with Fast247.

The installation went great (although I wasn't present but my wife was). Only issue I found is that when I came back from work I saw that they had separated the water heater too much from where it was before and it was now partially blocking where I change the air filter in my HVAC. I called them and sent them pictures and they immediately said no problem and they'd have the same guy come back to fix it. They came back about a week later and fixed the problem without issue. I even asked for a tutorial for using and maintaining the water heater and he gave me a great one.

I would use Fast247 again.
Jorie J.
Jorie J.
07/02/2019 12:00:00 SA
Talked me through getting my water heater up and running again and saved me the time and expense of a house call. Knowledgeable and courteous!
Hollis H.
Hollis H.
8/25/2019
Review for Fantastic Plumbers of Fast Plumbing 24/7.
One Saturday evening shortly after we moved in to our new home, all of sudden there was no hot water. We determined that the pilot light on the hot water heater had gone out and my husband was having difficulty getting it to light. At that point we decided we needed to call for professional help and phoned Fast Plumbing 24/7. My husband called and talked with plumber Mac.
Mac provided superb advice and instruction in how to relight the pilot light, and we made an appointment to have Fast Plumbing 24/7 come out the following week to inspect our plumbing and the hot water heater. Mac and his Associate, Jimmy, arrived the following week and determined that the hot water tank was failing and needed to be replaced. They replaced the hot water heater, cleaned out some drains and left everything clean and tidy in record time! Late that evening, a neighbor below us called with need of a plumber as they were experiencing an issue with some water leaking from their ceiling. We called Mac again and he sent Jimmy back out to help- proving again that they truly are Fast Plumbing 24/7! We are so impressed with their great work, kindness and care for their customers and we HIGHLY RECOMMEND them for all of your plumbing needs!
Nick T.
Nick T.
01/05/2021 12:00:00 SA
Jimmy installed a new water heater after our original one failed. He was great to work with and did an excellent job at a great rate. He was also super responsive and worked with us to get the job done on short notice. I'd absolutely hire him again.
Bernadette G.
Bernadette G.
01/05/2021 12:00:00 SA
The pilot light in the Water Heater went out. My Tenant tried to get re-lit without success. I contacted Jim at FastPlumbing 24/7. He called my Tenant & talked her through it. Problem resolved!! Once again, PROMPT & GREAT SERVICE!!
Laurel R.
Laurel R.
5/29/2019
Water heater broke and a friend told me about FastPlumbing.  Mac was out the next morning and took care of everything at a fraction of what other companies wanted to charge.  Highly recommend!
Spencer H.
Spencer H.
11/12/2019 12:00:00 SA
Mac and Jeremiah were amazing. Efficient and kind throughout the whole process. Took great care to leave the apartment just as they found it. Great to have our hot water back!
Tori G.
Tori G.
6/27/2019
They came and fixed our water heater within the same day. Super responsive and easy to work with.
Laura C.
Laura C.
12/13/2017
Got woken up by an angry downstairs neighbor (just kidding she's a nice lady) this morning regarding a leak in her unit. Some quick deductive thinking on my part narrowed it down to my hot water heater. Did a quick search on yelp and rounded up 3 quotes. Mac's was significantly cheaper and he provided some consultative help in the process. As a first time condo owner, that consultative help was exactly what we needed.

He was over at my unit within 3 hours with a 40 gal water tank. Him and his team successfully installed it and hauled out our old dumpy water tank pretty quickly. Side bar, he tripped on our icy steps and hit his knee and was a good sport about it. Before he left he even gave us even more info/advice on some other things around the house which was helpful because we are the most clueless homeowners. Mac is gonna be our go to guy from now on.

Thank you fast plumbing, you guys really put the fast in fast plumbing!
David H.
David H.
4/26/2017
I called on a Tuesday inquiring about tankless water heaters because the hot water situation in my condo was basically non-existent. One shower and there would be no more hot water for an hour! I spoke to Mac on the phone and we discussed the pros and cons of tankless vs tank and within minutes he laid out all of his expertise for me and made me very comfortable that he was an expert in his field and that he wanted to help me get the best product to suit my needs. Without me telling him, he identified my current water heater and then recommended I try another, better model and assured me that, that would solve my problem. We made an appointment to install my new tank on Friday.

On Friday his install guy shows up on time at 8am, is efficient, and is out within an hour and a half. We have hot water by 11 and it is like night and day. My condo finally has hot water!! Mac was knowledgeable, efficient, and saved me a few thousand dollars by talking me out of tankless - which I was pretty gung ho about. Definitely recommend them to anyone who is having problems with their current tank or if they are thinking of switching to tankless. Thanks Mac!
James Z.
James Z.
06/06/2017 12:00:00 SA
Hot Water Heater Installation:
Mac was a lifesaver for us.  We had a rat eat through the electrical wiring on our hot water heater.  We had used Mac for some of our other plumbing needs and he was always always prompt, reasonable and efficient, however we decided to get multiple quotes for the hot water heater job because it was a big expensive job.  We got 4 quotes and Mac was the cheapest and he was able to get a 50 gallon tank in where all 3 other plumbers said they couldn't.  His work is very high quality and I highly recommend him and his team!!
Pat O.
Pat O.
9/15/2017
Amazing service from Mac!

My condo water heater failed and was dumping water onto the basement floor and into storage units. Mac came out within 30 minutes to stop the leakage and set up a hose to drain the rest of the tank safely.

He quoted me for a full replacement of my 81 gallon commercial water heater off the top of his head. I did my due diligence and his quote won with no sales pressure at all. He was out the next morning and I had hot water again within 2 hours!!

Thanks again Mac!
Dave N.
Dave N.
02/01/2021 12:00:00 SA
If I could pick one home service/repair provider out of all of the many, many that I have worked with over the last 25 years of living in Chicago, it would be Mac.  I have called him three times over the years when my water heater has stopped working, and each time happened to be later at night, well after normal business hours.  Each time I called, I was expecting to leave a voicemail and hopefully hear back the next day, but instead, each time he either answered the phone right when I called or called me back in less than 5 minutes.  Two of the times I called, he was even able to walk me through how to fix the issue myself over the phone, without him even needing to come out and look at the water heater.  He never once brought up a charge for that help over the phone, even though it saved me at ton of time, effort, and likely money as well.  I had to ask him if I could pay him for that incredible service; he said no.  The one time when the issue couldn't be fixed over the phone, he came by to fix it himself the very next morning.  He has been friendly, patient, and known exactly what the issue was and how to fix it, every time.  He's the best.
Adam M.
Adam M.
11/21/2020
Will be using them for all future plumbing needs.  Very responsive, accepting of questions, and provide thorough explanations.  Needed my hot water heater replaced in a tiny utility closet in my third floor condo (old building).  I didn't think we had enough space to get the old heater out of the closet because a new furnace had since been put in, restricting the space available to move the heater out.  But they squeezed the old one out and new one in and only had to remove some door trim from the inside of my closet (which I can re-attach).  Down to earth people I feel I can trust.
Mikee R.
Mikee R.
5/31/2017
Mac was very fair with his estimate and his guy worked really fast on the boiler and food disposal I needed to be replaced. They were on time, and were very professional with the work.

I had to call Mac a couple of days later to know how to set the boiler properly and he gave me an insightful talk on boilers and how they should work. He sounds very passionate about his work and I recommend him to anyone who has plumbing needs!
George T.
George T.
4/24/2017
Fast service, excellent prices. Mac will save you $ if he can. Very up front with all problems.
Gives you possible scenarios over the phone-but always picks the most cost effective one.
Phil V.
Phil V.
07/10/2018 12:00:00 SA
Truly unparalleled service. Highest possible recommendation!

When I discovered I had no hot water on a Sunday afternoon, I called a different Big Name Plumber, who could only get me an appointment the following Thursday... I called Mac and he was on my doorstep first thing the following morning.

He quickly determined that I would need a new water heater and had it installed inside of an hour, with the great help of his assistant Sean.
He even offered to give me a ride to the CTA on his way out!

I can't say enough about them. They are clearly #1 for a reason.
Greg R.
Greg R.
5/20/2019
Mac was the only one who really answered the phone after 9:00 P.M.  everyone else claimed to be 24-7, but all had answering services.  By the time they all called me back, he had already installed our water heater.  He was professional from the start over the phone immediately identifying the problem and giving me a fair and simple price.  While he was doing the job, he was personable and really quick like the name of the company.  We didn't miss one hot shower!
A Y.
A Y.
05/03/2019 12:00:00 SA
Mack is fantastic.  My hot water heater broke and needed repair quickly.  I called him, he came super fast, fair price, excellent workmanship and one less problem to worry about.  Definitely have been recommending him to friends who need plumbing work.  

Also, this was a difficult job... required digging and working in a tough space.  He got it done with no complaints.  Again, highly recommended!
May May W.
May May W.
3/25/2020
I had a second water heater go bad.  Mac did not come out this time, but his associates were just as good!  Fast and knowledgeable!
Susan R.
Susan R.
1/30/2021
Came day after phone call. All covid precautions. Installed in less than an hour. Took away old water heater.
Sandy G.
Sandy G.
5/18/2019
Seriously, call this man if you need help with your water heater. My hot water was suddenly gone on a Friday and so Saturday morning I gave Mack a call. He called me right back and within 10 minutes we were able to solve the problem together over the phone.  Had I needed a replacement he was prepared to be there in the afternoon, so either way I'd have solved my problem very quickly and on the weekend. I'd thought for sure I'd be taking cold showers for a week.
Thank you, Mack!!  I'll definitely be calling again soon when my heater actually needs to be replaced.
Whitney J.
Whitney J.
04/06/2018 12:00:00 SA
Mac saved the day after Lowes and Blue Water plumbing proved incompetent and a waste of time.  

Our water heater died and when calling around I contacted FP427 for a quote. At first, I went with Lowe's because the price was lower, but when Lowe's contractors came to deliver the water heater they refused to install it unless I tore out a wall. No.

I called Mac back and asked what his cost for install would be.  To his credit he didn't take advantage of the situation and give a higher quote; he gave the original price and even fit us in the next day for install.  He came by that evening to scope out the situation and prep for the next day.

Installation went smoothly and efficiently, and he even called later in the day to double check that the water heater was functioning as expected.

I'd recommend FastPlumbing247 to anyone looking for a plumber; he's a class act, efficient, and a great guy to do business with.  I definitely hope I don't have any more plumbing emergencies, but Fp247 will be the only number I call from here on out.
Mia L.
Mia L.
09/07/2020 12:00:00 SA
This is the absolute best place to call for anything to do with water heaters. Our water heater's pilot wouldn't stay lit so we called to get a quick inspection to what would probably be an easy part swap. On the phone, Mac was knowledgeable and asked for a few quick pictures. After seeing the model and everything, an appointment was made for early the next morning and he arrived on time. Once he came, he was very conscientious of cleanliness, and wore a mask. Upon a quick inspection found that the whole underside of the tank was leaking and we needed a full replacement. Under normal circumstances this would be terrible, but Mac walked me through the why and best options with no up selling or pressure in making me feel like anything fishy was going on. Within 2hrs he had left to get the new heater, removed the old one, installed the new one, and even helped clean the utility room so everything was clean behind the tough to get to spots of the utility closet. His quote and final price were the same and very reasonable. His attitude, professionalism, knowledge, attention to detail and cleanliness were 100% perfect and everything is working perfectly after install. He even checked back in with us later to make sure everything was good and we were happy with the abundance of hot water. There is no one else to call, only Mac!
Nickie F.
Nickie F.
04/04/2020 12:00:00 SA
My hot water heater started dripping a lot overnight. It was over 10 years old and in need of replacement. Fast plumbing 247 gave me a quote through yelp and were in the next morning to bring in the new hot water heater. Removal of the old one and install of the new one was completed in two hours, at the price they quoted me. Loved the convenience of chase quick pay as well. Would recommend and use them again.
Rob C.
Rob C.
4/28/2019
Awesome experience. Highly recommend. He was super candid and knowledgeable, very personable, and great service.
Di W.
Di W.
5/25/2019
Last year, my then Fiancé's water heater died and went to water heater heaven... leaking through some walls on its way. We looked up installers and found Mac and his team. Impressed by great reviews, Mac did not disappoint! He responded quickly and he and his son got a new water heater installed by the end of the day. The new heater works great, has a higher capacity, and was a good value! Thanks Mac!
J B.
J B.
03/10/2020 12:00:00 SA
We needed a new hot water heater so I called Fastplumbing 24/7, they told me to take a picture of my old water heater and they would give me a quote.  Sent me a quote about an hour later, very reasonable with all details (brand, size, etc.), and they were able to come out the next day.  They arrived on time, got to work, and were done it about 2 hours, with all work exactly as quoted.  Honestly, this was the easiest appliance replacement I have ever had.  They were very easy to work with.
John H.
John H.
4/30/2018
Mac took care of our water heater problem so fast where others failed!

We had another plumber out on Sunday because our water heater stopped running properly (no hot water!) and they left scratching their heads and recommending a whole new water heater.

We called Mac and he came in and took care of the problem right away. My wife and I are super grateful for Mac's speedy service and reliability. We will definitely recommend to our friends and family.
J E.
J E.
09/12/2020 12:00:00 SA
Mac answered my text within reasonable time. He asked about what was wrong and responded quickly. Although, I no longer needed him to come out, he was so cool and relatable and his quote was the best I've heard. If there comes a time I will need any kind of plumbing work, I will definitely call Fastplumbing247 first! Thank you
Tim D.
Tim D.
3/27/2019
I called Mac after work on a Monday night with a 14yo leaky hot water heater. He came by first thing Tuesday morning, assessed the situation, gave a good price, and installed within a couple hours. Prompt, knowledgeable, fast-quality installation, and a good guy to work with. Have used these guys a couple of times and always get a solid response and good work.
Brian A.
Brian A.
11/27/2020
We have used Fast Plumbing 24 7 twice now. Both times they were amazing. Today the adjusted a gas pipe to fit a new stove in less than 15 minutes. A couple of years ago they installed our tankless water heater. It runs great and we love it. Mack is really friendly and a pleasure to work with.
Paul F.
Paul F.
12/21/2020
WHAT FANTASTIC, AND GREAT SERVICE!  Called them and within 2 hours or so had a new hot water heater installed!  He is very careful with the COVID virus too....wearing masks and sanitizing his hands and equipment!  FASTPLUMBING247 has now done two hot water heaters for me!  WHAT GREAT SERVICE AND VERY FAIR PRICING!!!   I TRUST THEM TOTALLY!
Jennifer L.
Jennifer L.
3/15/2020
They replaced an old leaky water heater within hours of calling them on a weekend. They were able to give me an accurate estimate quickly, once I sent a few photos, with no mark-up for such a fast response. And they did great work and left the place tidier than they found it!
Niti B.
Niti B.
11/19/2018
Mac was extremely responsive via text, email and quick to pick up when I called.  He was very patient with all the questions I asked.  He and Shawn came in and got straight to work, and an hour later everything was completed.  I would highly recommend!
Liz G.
Liz G.
03/06/2020 12:00:00 SA
One of my boilers went out and flooded our basement in the process. We had a new boiler in place by that afternoon. The response time and service was great.
David H.
David H.
08/02/2019 12:00:00 SA
Mac was very prompt in taking care of water heater needs. Our water heater went out on us and Mac was able to remove the old one and install a new one within a couple hours from 1st contact. He was very warm and kind with my family in my absence. Great service with a smile.
Rahul C.
Rahul C.
2/20/2017
Mac was prompt, gave us a quick run down of the situation, a good price on the replacement unit, and fast service. The crew cleaned up after the job, and were courteous...

Great team!
Maggie P.
Maggie P.
1/27/2017
Hot Water Repair! No Problem!

Our kitchen faucet started to show signs of wear and tear after 10 years.  The faucet occasionally leaked water and the stream from the spray was weak. The time had come to replace the kitchen faucet.

My husband watched a few Do It Yourself - faucet replacement videos on Youtube.  Pretty straight forward right? WRONG!!!!  He got stuck on step #1.  Turn off the water valves underneath the kitchen sink.  My husband tried and tried to get the hot water to stop flowing with no luck.  After doing some additional research on the internet, my husband came to the conclusion that the valve needed to be replaced.  Replacing the valve would involve turning off the water for the entire 18 unit condo building.  In addition, we would be required to notify the condo association and obtain permission. We would also have to provide the name of the plumbing company and proof of insurance, etc.  Suddenly, this was no longer a DIY project as we needed to bring in an expert plumber.

We contacted Mac at Fastplumbing247 Water Heater Repair & Install.  He came out the following day with his tool box and some spare parts.  Mac quickly shut off the water to the building.  Replaced the hot water valve.  Tested the system and discovered the cold water valve was also defective.   He quickly replaced the second valve. Once the valves were replaced and tested out good, he went on to replace the kitchen faucet.  Due to the plumbing system being in place for the past 10 years, there was much corrosion and clean-up of the system required.  Mac tackled the project like a champ.  He is an expert plumber and is very methodical about his problem solving approach.   He was able to quickly fix the problem, replace the faucet, and clean up the system to a like new condition.  

Mac completely dug us out of a hole and saved the day. My husband was definitely way over his head and what would have taken him an entire day to fix, Mac was able to take care of in a short period of time.

Mac at Fastplumbing247 Water Heater Repair & Install is HIGHLY RECOMMENDED
Skye R.
Skye R.
10/18/2018
We were delighted by the level of customer service we received from Fastplumbing 247. We woke up early Sunday morning to find that our water heater had broke overnight and began leaking water in our garage!!! We immediately began calling the highest rated local water heater repair companies that we could find on Yelp. However it was a Sunday morning we were doubtful that anyone would be able to respond and help us in a timely manner. But we were SO happy and surprised to discover that Mac from Fastplumbing 247 answered the phone! Mac was kind, courteous, and THOROUGH. He answered all our questions, informed us of our options and let us make our own decision about switching to a tankless water heater. And now we're smooth sailing! Thank you!
Haiba H.
Haiba H.
5/25/2020
Fastplumbing274 will be my #1 always!  I live out of town and my tenants called one December weekend night to say the water heater was leaking.  After some quick research and a few hurried phone calls, here was Fastplumbing247 to the rescue!  The needed replacement was bad news, but talking to Jim put both me and the tenants at ease.  He arrived first thing Monday morning to successfully install a new water heater and all has been well ever since.  So happy I dialed the right number!
Teri T.
Teri T.
7/28/2020
Great company.  We had a surprise leak in our kitchen sink and needed it repaired that same day.  We called Mac and he was super helpful.  He tried to help us fix the problem over the phone and when it became clear that it could not be fixed, he went and got us a new faucet and had someone at our house replacing the broken faucet in a matter of a few hours.  Very fast and friendly service and they did a great job.  When you need someone who is good and fair and will get your work done quickly and well, give this company a call!
Tom M.
Tom M.
6/26/2016
Accidentally left this review for another business originally, but this is where it belongs.

It took me a bit to find him, but from now on there is no one else I will call for plumbing and HVAC issues. Mac helped me squeeze a bit more time out of my barely breathing old water heater. He had no problem with me rescheduling and did the job in less than 30 minutes. Highly recommended!
1. Fairly priced
2. Very accommodating
3. Nicest guy
Stefan L.
Stefan L.
07/07/2016 12:00:00 SA
A+++++++++++

I needed to have my hot water tank downtown repaired and Mac did a great job.  I consider myself to be pretty handy around the house, but definitely needed a professional this time.  He even allowed me to watch and I definitely learned a few things while he was doing the repair.  

I would highly recommend Mac for his work and professionalism.  I was able to coordinate a same day visit and was in contact via text throughout the day regarding his arrival time.

I would happily trust Mac to address any plumbing or water heater repairs in the future.
Karen P.
Karen P.
05/03/2020 12:00:00 SA
Fast and efficient, very responsive and friendly! Was able to get our new water heater installed within a few hours of contacting him. Great prices also.
Anne S.
Anne S.
2/14/2017
This review is for the service we received on Saturday 2/11. We called Mac at 8:30a and explained to him that our home insurance sent over some whack jobs to install our water heater. The installation went horrible and we had a severe gas leak. Mac said he was 30 min away finishing a job and would head over afterward. Mac and Shawn showed up to our door friendly and personable. They both properly sealed the valves and replaced our dryer gas line that was damaged. He took the time to explain to us how it should have been done and told us he would get us up and running to have hot water and heat in no time. Mac then checked the valves and dryer line for leaks 4-5x to make sure everything was done correctly. Talk about being meticulous!

We were so happy and relieved Mac fit us into his busy schedule. He told us that it was no problem and having no hot water and no heat is a priority. We also like the fact he was so friendly and cracked a few jokes despite the horrible experience we had the day prior. We have FP24/7 saved in our phones if ever we are in need of service.

Thank you so much, Mac! We appreciate you and the excellent service.
Diana D.
Diana D.
10/25/2020
Happy returning customer here! I used Fastplumbing247 after a first great experience to replace a second water heater. They have extremely competitive prices, fast response time and provided yet again great quality work!!! I cannot recommend them highly enough! Thank you!
shawn m.
shawn m.
02/05/2019 12:00:00 SA
Mac and his crew did an outstanding job.
They worked in a tight space and did an efficient job. They were able to come out on a Tuesday night during an ice storm on an hour's notice. They were very friendly and honest about the problem. I highly recommend them.

Shawn
Elizabeth P.
Elizabeth P.
8/30/2020
Water heater was leaking at my rental apt  - and they were on the phone within 10 minutes - replaced everything the next morning for a very reasonable payment.  Zelle for payment - couldn't have been easier.  Thank you!
E L.
E L.
02/11/2020 12:00:00 SA
Fast Plumbing is literal in every sense. I called Mac and within the hour he was replacing the old water heater. Very friendly and knowledgeable. Price is very competitive. Highly recommend!
Erin S.
Erin S.
11/26/2018
My water heater unexpectedly broke on a Sunday and Mac was over at my apartment fixing it within 2 hours of calling him. He was very professional, quick and had a great personality. I will definitely be calling him for any plumbing needs I have in the future!
Nicholas W.
Nicholas W.
1/16/2019
If you want honest advice, keen prices and phenomenal customer service then Mac at Fastplumbing 247 is the man for you. My water heater - needless to say just a few months out of warranty - went on the blink on a Friday evening and I began the long call round to find someone who could install a replacement promptly and at a competitive price. Mac stood out for his fast response time and straightforward advice and once I had settled on a new Rheem unit, his pricing was on the mark as well. We agreed on what was required at 2pm and I had hot water by 6pm - and on a Saturday too. Mac's Yelp standing is no fluke - he really is very, very good. Extremely highly recommended.
Blue S.
Blue S.
01/11/2019 12:00:00 SA
Mac is awesome. I could write a long review about the situation I had with my thermocouple for my on demand hot water heater but I'll shorten the story to say that Mac fit me into his busy schedule when I was swamped at work and was really patient at explaining my options. Unfortunately while I loved the space saving options of replacing tankless with tankless in a tiny utility closet, I just couldn't justify the additional $6k it was going to cost me.

Mac saved me a ton of money and reorganized my utility closet so I could fit a traditional hot water heater and still be able to use my stackable washer and dryer.

I've had Mac come out for minor plumbing things since and he calls my name out multiple times to show me things or explain something. I love it because I like understanding how things work.

All the great reviews on here are here for a reason!!
Lorena R.
Lorena R.
10/18/2018
Mac was great! I called him Monday night when I noticed my hot water stopped working. He answered! He asked me a couple simple questions, & told me he would be here at 8am. He was here right on the dot! He was in an out in an hour! I would defiantly recommend him to my friends for hot water heater repairs! He was professional, fast, & great price!
Mathew T.
Mathew T.
2/15/2017
I couldn't ask for a more professional experience with a plumber.  Mac was at my building within 90 minutes of me calling and quickly diagnosed the issue with my hot water heater.  My heater was in need of replacement and Mac was able to do the job the next morning and stood by his initial quote to the penny! All in all, i would highly recommend this company and their workmanship.  In fact, Mac even stopped back over to my building the day after the install to answer a question my tenent had about the tank.  It's nice to know there are still honest people out there who stand by their work.
Thank you Mac!
Ethan A.
Ethan A.
9/13/2017
On Sunday I came home to a musty smell and the sound of dripping as soon as I walked in the door of my condo. I found FastPlumbing at the top of the list, and for good reason! Mac was at my front door within a half an hour on a Sunday evening and with a new 50 gallon tank ready to go!

He walked me through the process, gave me the cost upfront which was incredibly fair especially for the situation of a Sunday evening emergency repair, and then he set off to work! He also gave me a ton of valuable information about where to set fans up for further drying, what kind of mold mitigating spray I should go purchase, how to apply it, etc.

I definitely would not be in as good of shape in my unit today if it weren't for the quick work and extensive knowledge of Mac!
EP E.
EP E.
2/21/2020
Woke up to a cold shower. Took a look at the water heater and noticed water was coming out of the bottom. In the past we used another company (Chicago HVAC Doctor) who never called back (til 1.5 days later). Found Fastplumbing on Yelp. Amazing that within 1.5-2 hrs, they were at my door and got to work. Jimmy & Jay were great & very thorough. Within 6-8 hrs total time of the system breaking down, we had hot water again. Very impressed. 1 piece of constructive criticism would be to have the guys wear foot covers when coming into a home especially in the winter or wet weather. Floor was a mess afterwards. With that being said, we would use them again and would recommend to  friends & neighbors.
Neal M.
Neal M.
2/27/2016
Fast Plumbing 247 saved me from the Box-Store Bandits.  

I needed a water heater and inquired about installation at Home Depot.  They gave my number to their installation partner.  I was soon called by a schmoozing marketer trying to up-sell me to the Safety and Assurance package.  Even the standard Life Is Cheap package seemed kind of expensive.  

So I called Fast Plumbing on Saturday morning.  Mack answered and said he was at Home Depot and he could pick up a water heater and install it that morning.  The service was professional and very friendly and it really was fast and easy.  They saved me about $100 over the cheapest Home Depot Service Partner option (and $400 compared to the S&A package). Even if it hadn't saved me a dime, I would still have been glad I went with Fast Plumbing.   It is nice to know you are dealing with real people charging a fair price and making a decent living instead of a big faceless company that spends more money on slick salesmen and pays their hard working people less.
Richard F.
Richard F.
11/08/2019 12:00:00 SA
Mack and Jeremiah are awesome!! They got me out of quite the pickle by replacing my old leaky water heater in record time, and I could not be happier.  Thank you both so much, and thank goodness for yelp.
Erin D.
Erin D.
11/08/2019 12:00:00 SA
I called Mac at 5:45AM when my hot water heater started leaking.  He answered immediately, made a recommendation on what size tank to replace mine with, and an upfront price.  Within 3 hours Mac was at my house, took the old hot water heater away and installed the new one.  No hidden fees, quick work, and an excellent guy to work with.  Highly recommend for anyone dealing with a hot water emergency.
Gary M.
Gary M.
1/15/2017
Talk about customer service. These guys are on point. I had a water heater issue on a Sunday so I was thinking it'd be expensive to get someone to come out. Based on their reviews I called them up and described my issue over the phone and without  any hesitation I was walked through troubleshooting to get the water heater working again. Sure enough got me working and gave me some tips on maintenance.

No one hopes for their appliances to stop working but should any issues arise in the future and these guys can do it I will without a doubt call them. Highly recommend.
Jackie S.
Jackie S.
2/14/2020
Mac and Jim were helpful, kind, and fast. They came in and changed my water heater without a glitch. Highly recommend.
Sasha S.
Sasha S.
11/10/2018 12:00:00 SA
When our tankless gas water heater broke, Mac was the first person we called. After calling around to other places, we went with Mac since he was the most affordable and offered a speedy turnaround time. Not only that, but he also broke down exactly what needed to be done, provided photos, and explained the process thoroughly. He even gave us tips to keep the new water heater running longer. I work in real estate and have seen my fair share of plumbers and water heater maintenance guys, and I have to say that Mac and his team are by far the most responsive, reliable, and reasonably priced. 10/10 would recommend.
Josh W.
Josh W.
11/07/2018 12:00:00 SA
Mac is a true professional. He responded right away to my inquiry and was very easy to work with. He is very knowledgeable and provides great service. I have worked with many other plumbers and have often came away disappointed. That's experience with Mac was quite the opposite. I would highly recommend Fastplumbing247 for any hot water heater installation.
Brady H.
Brady H.
02/05/2016 12:00:00 SA
Same story as others on here. Our water heater gave out and I couldn't relight the pilot light. Called Davies Plumbing in the morning and the call was answered by Mac of Fast Plumbing (I think they are brothers) who came out about an hour later.

He opened up the old water heater's pilot light enclosure, cleaned it all up, then got it to relight and then put everything back together. Saved me from having to buy a new water heater - though that day is coming soon.

Mac is very friendly and professional and would highly recommend.
Carol P.
Carol P.
12/02/2019 12:00:00 SA
Amazing service & work!  Highly responsive, timing to do work was immediate, fair pricing, team doing removal of old water heater & installation of new was professional, tidy and got it all done in under 2 hours.
Joe L.
Joe L.
01/05/2019 12:00:00 SA
Thankful for these folks! They gave a good estimate to diagnose the issue and offered quick (and fair) pricing to replace our aging/malfunctioning water heater. Called at 9:30pm and they were here/installing the unit the next day at 9am. No worries or hassle on my end and everything is working great :)
Chi T.
Chi T.
11/20/2018
I would give Mac 10-stars if I could! I had a major (is there any other kind?) water tank issue and I couldn't get a hold of a single plumber!  As my main floor was flooding and I was in complete panic with my 3 small children, only one person: 1) Took my call late Friday; 2) Came out first thing Saturday morning at 7:30am; and 3) came back out again on Monday.

Mac is an excellent communicator! He: 1) let me know how to mitigate the problem until he got there; 2) let me know EXACTLY what time he's getting there; and 3) exactly what time he'll be back out.

He patched up the hole where we had to replace a pipe, he put in a new water tank and helped me with the remediation of the ruined floors.  

In regards to pricing, he's very reasonable!  A family man himself (ask him about his daughters and sisters) and without the excessive marketing/jingles you get from the other guys, he understands what's fair and gives you a very fair price.

I just wish I could clone Mac for my electrical and general contracting needs :).
Dea B.
Dea B.
5/20/2020
My basement flooded and my water heater went out. I thought I know how to light it again but I couldn't get it working. I called Mac thinking I needed a repair and he walked me through how to get it working again over the phone! AMAZING service - he could have charged me for a visit but he didn't. Highly highly recommend!
Tim R.
Tim R.
01/07/2017 12:00:00 SA
Matt Mac and his crew did a fantastic job with a hot water heater replacement for my three flat building.

There were also issues with clogged  pipes due to the poor condition of the previous heater, and they were able to clear the pipes and get everyone's water pressure back up to where it should be.

I highly recommend this company to anyone who needs help repairing or replacing a hot water heater.
Brandon A.
Brandon A.
1/22/2019
Mac was very responsive to my call, we had an appointment scheduled within one business day. Mac was efficient, prompt and communicated well prior to the appointment. He quickly performed all of the work and provided me with information about how to look for vintage taps that will match our existing plumber much better. The price was reasonable for the amount of time spent and work was done swiftly and competently. Would definitely recommend and rehire.
Brad L.
Brad L.
1/27/2020
We were extremely impressed with our services with Mac! Our dated water heater pilot light kept going off and Mac was able to walk me through the steps to help me fix it over the phone. The water heater is 13 years old and therefore needs to be replaced soon. We are hiring Mac to install the new one and will definitely be hiring him for any future repairs and maintenance. We appreciate your patience, Mac, and for not charging us unnecessary service fees. You've gained my trust and I highly recommend you and your company.
Jonathan B.
Jonathan B.
5/18/2020
Pilot light on my 29yo water heaters refused to stay lit any longer -- I guess it had a good run! Due to the age, the gas valve wasn't a reasonable option to replace. Mac gave a timely quote, and beat my competitive quotes by a large margin (on the same basic water heater).  We worked out a date and tome that worked for both of us, the team showed up just before the scheduled time, worked quickly, cleaned up after themselves, and had us up and running in under 2 hours. My kids and my tenants appreciate having hot water readily available again!
Casey R.
Casey R.
12/02/2016 12:00:00 SA
Had an issue with a water heater that I texted about late last night and received a call first thing in the morning - the quote was competitive, and Mac was ready to be there with a new unit within about 90 minutes from calling. Everything was replaced/fixed, along with some minor work with the connecting pipes/valve, at no additional cost above the quoted price.

I was happy to find someone nearby, and even happier that they were so responsive and professional. I'll be calling them again for any plumbing needs.
Sarah B.
Sarah B.
8/18/2018
When our basement flooded, it pretty much killed our old Kenmore hot water heater and wasn't worth the time and money it would take to fix it. We had a plumber to do the work but he got called to a big emergency job and wasn't available for a few days. After getting the run around with other plumbers who had to take a day to come give estimates then later schedule the repair or who couldn't even give any kind of quote over the phone, enter Mac! He actually answered the phone when I called, immediately asked for a picture of our current setup, and responded in minutes with a quote, which was very reasonable. He came the same day (even fighting awful traffic for the air show) and was in and out in just a couple hours. Not only that but he was friendly, funny and very helpful. Couldn't have asked for a better outcome, thank you Mac!!
Peter C.
Peter C.
10/06/2019 12:00:00 SA
Easily the most reasonable and trust worthy plumber I called. Not only were his prices reasonable, but he was able to come out the next day to replace my water heater. I would recommend him any day of the week. As a matter of fact, I referred him to a friend who had the same positive experience.
Jake L.
Jake L.
6/19/2018
I'm not sure how these guys stay in business (that's a good thing btw). My water heater went out over the weekend called Mac Monday picked up right away walked me through some basic troubleshooting on the phone and identified the issue with my tank being less than 6 years old he told me to get a hold of the manufacturer, so they could send out a free part, saving me money. Mac didn't need to do that he could have just done it and charged a marked up price for the part and made money off that too. Next Mac walks me through the simple installation that I had 90% complete from working with Rheem. So, the whole repair didn't cost me a dime!! I'm honestly speachless, somebody pay this guy to do something, so he stays in business.
Joe Z.
Joe Z.
10/17/2018
Mac did a great job replacing our water heater. Fair price, showed up on time, finished quickly. Happy to go with him again for the next plumbing emergency!
Chad R.
Chad R.
06/08/2020 12:00:00 SA
Our water heater started expelling water on a Thursday evening. I called around & got any number of estimates. I ended up getting in touch with Fastplumbing247 around 6a Friday morning. We were able to be fit into their schedule around other appointments so by 7:30a my water heater was being drained. After a trip to another previously scheduled appointment my old unit was being removed, the new unit installed & we were able to shower by 1p. Making this experience even better, the price I was charged for the same unit being quoted by others was anywhere between $500-$1,000 less. I'd highly recommend. (I attempted to upload a photo of the unit, but Yelp isn't cooperating at the moment)
Matthew L.
Matthew L.
10/22/2018
Mac is a one of the friendliest and professional plumbers I have worked with. His customer service is impeccable and he works with you to get to a solution fast. Will use again. Fair prices.
Kimberly C.
Kimberly C.
10/08/2018 12:00:00 SA
Fantastic service. Accommodating, professional and efficient. I'm very happy with their work. They made every accommodation to schedule an appointment with short notice, and good thing, my old water heater was about to create a flood.

While I hope I don't need their service again soon since they installed a new gas water heater for me, I will call them if I need them and definitely recommend them to all.
Hector S.
Hector S.
06/05/2020 12:00:00 SA
Hot water heater broke after 16 years. Called Mac cuz of the reviews I have read. Talked to him quickly than sent him some info through text. They replaced my busted hot water heater with a new one and had hot water that same day.
Zach M.
Zach M.
10/16/2018
Mac has been exceptional from start to finish! Answered the call and was on-site within an hour, got my gas water heater replaced and was able to work with my schedule and my wife's for the replacement. Would absolutely use again and an easy recommendation!!
Jay C.
Jay C.
5/28/2020
Had a problem with our water heater. They came out in 2 days and replaced it. Their price was the best i got from other plumbers but also best model. I highly recommend them! Also 1 year labor warranty as well. Thank you!
Imran A.
Imran A.
11/14/2018
Awesome service! Called in the evening with a busted water heater. Some pics was all Mac needed to offer a competitive quote. By 9am jolly Mac shows up ready to go and was all done a couple of hours later. Knowledgable, professional, quick, competitive!
Charles N.
Charles N.
9/25/2019
They made a must replace situation so much easier and far less stressful.  A great Chicago native service provider with a sense of humor and knowledge about product and installation. Thanks Mac!
Meghan F.
Meghan F.
6/28/2018
Mac and his helper Sean were incredible. After trying to use a different company that was impossible to get a hold of, Mac can schedule the entire appointment via text message, gave us a 2 hour window and stuck with it. He replaced our water heater for an incredibly low price, taking on the responsibility of getting the warranty refund back on his own. I will recommend him to everyone I know! Fast, reliable, honest and good at what he does!
Meg R.
Meg R.
9/17/2019
Mac came out to our house twice in one morning. Our water heater was out and we were hoping to fix rather than replace it. When Mac determined he couldn't fix it, he explained out options and went on his way without accepting any payment. Very, very decent thing for him to do. Then an hour later we called him to say we'd decided to go forward with installing a new water heater. He was back within an hour, and we had new water heater in no time at all. This guy has a lot of energy. Very fast service, fair price, and a good person to do business with.
Marion B.
Marion B.
06/12/2020 12:00:00 SA
If you need a water heater call Fast Plumbing 247. Fast, friendly, knowledgable and on time!!! What more could you ask for.  Jim and Mac are great to work with.  And when does this ever happen, they quoted the job and when it was complete they charged me LESS because it wasn't as much work as they thought it would be!!
Amy K.
Amy K.
1/27/2017
Mac was a life saver.  We own and manage a 3-flat in Rogers Park and when the hot water heater suddently stopped working (and it wasn't just the flame out), I started panicking as our tenants have zero patience and are quick to demand rent credits.  I yelp searched hot water heater repair and saw all the good reviews for Fastplumbing247.  Company name was accurate as Mac answered my call after just a few rings and was at my building same day to diagnose and repair the issue.

Finding service this good is rare!  Give them a call, you won't regret it!
Don W.
Don W.
7/30/2018
Walked me through a fix on the phone... clearly if it doesn't work I will only be using them in the future. Great customer service!
Tinu S.
Tinu S.
07/07/2018 12:00:00 SA
I am not reviewer but for this guy and for his service , I set up account and writing it now.

There is reason why he consistently keep getting 5 star

1. Go Extra mile to explain you every step of the way (example of that would be he walked me through for almost 40 minutes over the phone to fix my current Water heater - that is without even I stating that I want to get his service.

2. Exceptionally Outstanding Customer Service ( When things didn't work out - I requested him if he can swing by next day as I have aged parents in house and have been without hot water for past 3 days. He showed up next day at 8:00 PM even though he had long working day)

3. Honest / Fair / Hardworking (Price was fair, didn't take shortcut to speed up his work to install and run away and called within 2 days to check if everything is working as expected)

This type of service and people are becoming rare now a days - everyone want to make money

Give them chance and you wont be disappointed.
Jennifer R.
Jennifer R.
08/02/2019 12:00:00 SA
Mack has been a godsend to us! He has been fast to respond to us every time, very patient and answers all of our questions and comes out to help as needed.  Highly recommend! He is trustworthy, responsive and just what you want in a plumber. Very grateful for him!
James H.
James H.
02/09/2019 12:00:00 SA
Out with the old and in with the new!  I had a been biding my time with getting a new water heater (mine was from 2006 and had been dripping for over a year).  I had planned on going with Mac and Fastplumbing247 from the get go based on what others had said, but on a Thursday this past week I went ahead and requested a few other requests and specs.  Mac was the first to respond with a reasonable quote!  Gave him a quick call, sent through the pictures of my current water heater, and the next day (friday) I had a new water heater in and hot water flowing by 11 am.  

Mac came with his son (Jimmy); both were knowledgable, professional, and fun to talk with.  They were able to get my old decrepit water heater out and a nice shiny new one in under and hour and half.  Really happy that I went with them - Mac made the process quick, easy, and honest - highly recommend.
Becca W.
Becca W.
8/31/2019
Mac was amazing!! He came all the way out to our house, only to find that somehow my fiancé and I just weren't re-lighting the pilot correctly lol. Because it was such a short visit, he didn't charge us - he was adamant about it. Just asked that we keep him in mind if we ever needed a plumber, and we 100% will. He was so friendly, nice and informative. He told me all about why the pilot went out, how to prevent it from happening in the future and what to do if it goes out again. All free of charge. Just a really great guy and great experience. Highly recommend!
Marlee G.
Marlee G.
8/27/2018
Mac was extremely quick and professional. Called him Sunday morning letting him know our water heater was no longer running hot water and less than 24 hours later he was at our apartment replacing the unit at a very reasonable cost. Do not waste your time with other plumbers.
Stefanie K.
Stefanie K.
7/29/2019
Talk about FAST!  Mac also lent me some tools and helped me with something out of his scope of work just because he is a decent man.  Planning to call them again real soon!
Elizabeth M.
Elizabeth M.
08/07/2019 12:00:00 SA
I text at 8pm with a concern about my very old water heater, quickly spoke with Matt on the phone, and by 8am the next morning the team (Jim) was in my home and installing my new water heater.  Very responsive, reasonable pricing, highly recommend!!
Morgan W.
Morgan W.
08/07/2017 12:00:00 SA
Quick service. Knowledgeable. Reasonably Priced. A++++. Mac and his team were recommended by our friend and trusted realtor. A quick yelp review helped is to feel confident the recommendation. We couldn't have been more pleased with their services. Thanks again!
Food J.
Food J.
7/29/2019
Used these guys twice. First time wasn't too bad. Gave me a quote with a range and ended up at the top of the range. Second time for another building, the guy shows up at the wrong place and gives me a hard time even though I was clear on where to go. Not my fault you can't follow directions. The guys who showed up was the rudest SOB I have ever dealt with. They show up swearing and pissed off like it's my fault. I tell them if they want to leave to go ahead and I will call someone else. They proceed to fix and leave without even putting back the cover pieces properly. Why anyone this rude deserves any business leave alone to be treating a repeat customer like that is beyond me. No one should ever be that rude and swear when you're in MY house. Don't ever use these guys. There are plenty of other good water heater guys out there who know how to treat customers properly.
Jacob N.
Jacob N.
11/26/2018
Great job on condo building water heater. Fit me into schedule on a Saturday and was the best price around. Explained everything thoroughly and was in and out in three hours or less by himself.
T. Camille H.
T. Camille H.
7/13/2017
There are not enough words of praise for this company. A downstairs neighbor called about a leak, and sure enough, our water heater was leaking. I immediately went on Yelp. Thank goodness I saw this company and read the reviews. This sort of thing is WAY out of my comfort zone. Got a prompt response to my text (with a quote and availability) and a few hours later they showed up. We had been looking to get our heater replaced but had gotten lame quotes and no follow-up, so I am actually glad things went down the way they did. It's an ill wind that blows no good! Our service professional was fast, efficient, polite, and explained what he was doing. I am recommending Fastplumbing247 to the rest of our building's owners who need hot water hear replacements. A+
Becky H.
Becky H.
9/28/2018
Mac was amazing. Was having issues with our water heater and texted him overnight. He replied first thing in the morning and walked me through how to reset the motherboard and relight the pilot. It worked perfectly and it saved a trip. Will definitely use for future needs.
Jared D.
Jared D.
9/30/2018
Mac's customer service, price and promptness are top notch! Our WH went out on a Friday, called Mac Sat AM, he was here (with a new tank and all the needed accessories) within 2 hours! Swap out was quick and painless. Overall, I couldn't have expected more. The price was better than other box store quotes. Thanks Mac!
Colleen O.
Colleen O.
4/27/2017
I called early in the morning and spoke with Jimmy Mac to see if someone could look at my leaking water heater in the afternoon. He asked me to send photos of the water heater and the problem areas. He stayed in touch regarding his arrival time and was professional, genuinely friendly and efficient from the time he arrived to the time he and his partner left. I appreciated that he told me what I would see if I researched the normal lifespan of a water heater and cost of replacement and he was right. My water heater and some pipes were replaced same-day for a reasonable price. He stayed until the entire job was done right, from the levelness of the tank on my uneven basement floor to making sure the water pressure in an old faucet returned to normal, before he left.
Great responsiveness and customer service. Would call them again in a heartbeat.
Antoinette L.
Antoinette L.
10/15/2018
I was looking for a hot water heater repair  company, I am so glad I found Mac at Fastplumbling 247.  Reasonably  price and very good  would recommend to anyone. Thanks Mac.
Ange B.
Ange B.
05/08/2017 12:00:00 SA
I called Fast Plumbing yesterday morning, May 7, 2017, because my water heater was not working properly and the repair man told me it was 13 years and corroded. I called Home Depot and a few other places but they couldn't get in to see me until later this week, and Home Depot's prices were higher than I desired. I saw Fast Plumbing had really good ratings so I called them. Spoke with Mac (sp?), I assume he is the owner, and he said he would try to squeeze me in. He stayed in contact with me throughout the day and arrived 15 minutes early at 5:45pm. His team only took 30 minutes and voila, I had a brand new Rheem water heater with my old one removed. Mac showed me how it works, what to do if something went wrong, and he checked the water pressure in the house. I'm so glad I called Fast Plumbing because I did not want to wait. I'll be sure to call them again if I need them.
Cindy P.
Cindy P.
08/07/2019 12:00:00 SA
Mac did a great job! Very quick to respond, determine what was needed and quote the job. The hot water tank and sump pump replacement was completed by the end of the following day. Highly recommend Fastplumbing247!
G W.
G W.
7/31/2017
Mac squeezed us into his busy Saturday schedule to replace a water heater.  Upon arrival he discovered that the water heater was installed in a blocked location within the closet which would require cutting out the drywall to remove.  Mac was not stressed over the extra work and time.  In fact, as the removal/installation progressed another issue came up with the existing piping which caused more delays.   All the while, Mac was professional and a problem solver.  His crew cleaned up nicely without being asked and took the extra time to ensure the water pressure was sufficient before leaving.   We would recommend Mac and his crew for any water heater job because of their professionalism, knowledge and sense of urgency.
Kate W.
Kate W.
7/22/2019
Fantastic experience all around! Can't beat the pricing or the service. They were highly responsive and communicative, and showed-up exactly when promised. They replaced our hot water heater 24-hours after I called. Turns out, it might have been faster if I called them on the weekend. They DO NOT charge extra for weekend service appointments! Also, we are a multi-pet household, and they were extra sensitive to the cats and dog. I would highly recommend them to friends and family.
b w.
b w.
11/21/2017
We just had another (our third) perfect experience with Mac, again involving a water heater.  We moved to a new place where the water heater was on its last legs.  We woke up one morning to find that it was leaking.  We called Mac and he immediately answered (it was about 6 am).  He talked us through, looked at some pictures, diagnosed the problem (the tank had, as we anticipated, finally kicked the bucket) and told us he'd be there by 8:30 with a new water heater.  He got there when he said he would, with a great new heater on which he got us a good price, and had the whole thing installed and the old one taken out in less than an hour.  He also took the time to give us advice on how to deal with the wet carpet that had resulted from the leak, telling us exactly what we would need, where we could get it, and how to use it.

Mac is really a one-in-a-million plumber worth his weight in gold.  We are so glad we have found him and would recommend him to anyone in Chicago.
Jason Z.
Jason Z.
07/05/2017 12:00:00 SA
First contacted Mac at 10am on July 3rd and he figured out my water heater was leaking, and had it replaced and running hot water by 1PM!  He was up front and fair about his pricing, knew his stuff, and didn't give us any bs.  His guy came right out with a replacement and installed it within an hour.
Our rental management wouldn't have secured a new unit until July 5th.  So glad the first and only place we dealt with was FastPlumbing247.  Highly recommend.
B P.
B P.
4/19/2017
Didn't end up using him but worth the review as I will in the future. Our water heater went out, he was able to troubleshoot over the phone and tell us how to call in the warranty and get the part for free even though it required someone else doing the job. He knew he was giving up business as he easily could have changers me $250 for the part plus labor but he didn't. Good communication, quick reply. Thank you
Karl B.
Karl B.
05/03/2018 12:00:00 SA
Mac has helped us twice with water heater problems. Both times, he came quickly and arrived when he said he would. Last summer, when our water heater was working intermittently, he identified the problem as being with a flame sensor and cleaned it. Others might have said just replace the 9 year old tank. We got another 10 months before rusting around the pipe caused a leak and required a new tank. He got it installed in a few hours. He is friendly and explains things clearly. He'll do initial diagnosis with pictures and texts which helps him be prepared when he arrives. Good experience all around.
Forrest J.
Forrest J.
6/16/2018
You've all had that morning: that morning when you wake up, go to take a shower, and all that comes out of the shower head is a pissed off hiss and gurgle minus any sign of hot water. Then you try the bathroom sink. Then the kitchen sink. Same thing. Then you realize something went way south. So you crawl down to your basement (or the closet holding the hot water tank) and realize your 25 year old rusted rotten hot water tank decided it was more fun to piss 40 gallons of hot water all over the place than work. Cover your kids ears: F*cking  gaw*mmitt!

After that one minute of creative loud cussing and realizing a shower isn't in your near future, you get online to find someone to replace the hot water tank. Why? Because your clown car can hold no more than a six pack of beer and your favorite lady, sure as hell not a 40 gallon hot water tank to do it yourself. So you stumble on Mac and fast plumbing and see these great reviews. You've been tricked before but you go for it anyways. You call. It's 8:09 am (I just looked at my phone time stamp). Mac answers. You tell him what's up. He laughs and says no problem. You ask how much. Mac gives you a fair price. Mac says he'll be there within the hour. Mac shows up within the hour with his Rad Assistant. Mac and Rad Assistant remove hot water heater. Mac and Rad Assistant install new heater. You show mac a broken copper pipe to the garden hose that leads outside. He fixes that for free, cuts the busted portion and throws a Shark Bite valve fitting in line. Mac makes some jokes. You laugh.You get checkbook. You happily sign it over. You start writing this at 9:45 AM, 20 minutes after Mac and Rad Assistant left, literally, 1 hour and 16 minutes after you made your call (I just looked at my phone time stamp). When's the last time something that easy ever happened to you? Like never. I'd smash the 10 star button if they had one.

Use these dudes. You won't be disappointed.
Brad B.
Brad B.
9/20/2017
Incredible fast service. Woke up to a broken hot water heater, called Mac at 9am, was at my house at noon and done installing my brand new water heater by 1:30. And his price was reasonable. On top of all that, when I went to pay I realized I ran out of checks and he was very understanding and agreed to stop by my house when the new checks arrived. Would definitely recommend their service!!
Megan L.
Megan L.
7/24/2016
We had a leak on-and-off all week in utility closet. Checking with neighbors, having our air con unit checked and neighbors turns theirs off, the leak got worse Friday night and finally got my husband to cave on Saturday morning to call a plumber in--

We called a half a dozen companies with top reviews, half didn't call us back, and the other said wed-Thursday for next availability. Running 0-6, we were pleasantly surprised to reach a person when calling Fastplumbing247. Mac was very accommodating and advised us to secure access to neighboring unit above us prior to booking to avoid a unproductive consultation. He was friendly, knowledgeable, and extremely responsive.

After reaching our neighbors and confirming accessibility, Mac was able to come out within 2 hours, extremely fast visit and fix the issue. We were very appreciative of the service and accommodation, especially on a Saturday. We would definitely use him in the future and recommend him to our friends and family.
Brian M.
Brian M.
9/29/2017
I had another company come out and look at my water heater and they quoted me 3k to replace it. I smelled bs and got a second opinion and glad I did. Mac came and did the job the next morning for damn near half the price. Quick and easy, they were in and out in an hour despite having to make several alterations to fit the new tank. Can't recommend them enough, if you live in lakeview there should be no question that mac is your guy for all your plumbing needs.
Samantha L.
Samantha L.
02/05/2020 12:00:00 SA
Great customer service! Had a huge problem with my sink and disposal. He attended us right away at an amazing price for the quality of work. Would highly recommend him if you need a plumber.
Lori N.
Lori N.
11/28/2017
Mac was amazing to work with.  I called him with an immediate need and he fit me in between jobs, explained what he was going to do, and helped me make sure I had all the right info for my needs.  I would recommend him hands down.  Professional, knowledgeable, fair pricing, quick yet thorough, and personable.  What more could you ask for?
Stephanie L.
Stephanie L.
11/13/2017
Excellent service and responsiveness!  We knew 2 years ago we would need a new and larger hot water heater.  We lucked out lasting 18 months more than we were told.  Of course it finally went out late Sunday night during kids baths.  I called a few places and was generally brushed off until Monday morning. I called fast plumbing and got Mac right away.  He wasn't able to come out but asked me a few specific questions to explain what he thought the problem and repair might be.  We decided we just wanted to replace the old one and Mac gave me a quote right then.  The quote was a bit cheaper than we were told at other places and he could have it installed by 11am Monday.  

Everything went off without a hitch today and I'm happy to report we have plenty of hot water for baths.  Mac even reached out this evening to check in our new water heater and if we had any concerns. I wish every repair service was this easy to work with!
Tony P.
Tony P.
8/24/2017
Called yesterday around 6:30pm to get my 12 year old water heater replaced.  Mac was out at 8am today and installed a brand new one in about 40 minutes.

He explained everything, made sure I knew how to relight the pilot on the new one, and was very tolerant of my annoying dogs barking.

Great price, great service, would recommend to anyone!
S J.
S J.
5/22/2017
Mac came the same day that I found out my water heater was leaking gas and had to be switched off. Thankfully my hubby found Mac. He came in the evening and tightened everything and checked for further gas leaks. None found and all in about half and hour. So hopefully there is no other problems with gas leaking but if parts need to be replaced I will definitely call Mac to do tge job. I would trust Mac for any plumbing services. He is honest, straight to the point and reliable. Funny too we had a good laugh.
Tim S.
Tim S.
11/29/2018
Had a leaking water heater that I needed replaced ASAP, and boy did these guys deliver. If there was a Guinness record for replacing a heater, these guys would probably hold it.

About two hours, that's how fast the job was, including Mac driving to get the new water heater! So likely less thank 2 hrs, Mac knows his stuff. If I ever need anything plumbing related he's my go to, and he should be yours too.
Michael W.
Michael W.
2/18/2018
Mac tried to see if he could help me over the phone fix our water heater without spending any money.  When that didn't work, he said he could be to our house at 7:30am with a 50 gal water heater.

When he arrived, he tried to see if he could repair our water heater without replacing it.  He said he could, but would need to source parts. Being that our water heater was already 6 years old, I asked him to replace it.  He said he could get it done in an hour, so I could get to work!  Nice job, Mac!
julia s.
julia s.
11/12/2017 12:00:00 SA
Mac and Shawn are amazing!

My water heater on the second floor started leaking into a unit on the ground floor. Called Mac on Friday with the issue and he was really knowledgable on the tank and gave me a reasonable quote. They were able to replace it on Saturday and I had no more leak issues. Really appreciate all the help!
Camila A.
Camila A.
5/29/2018
200th review! I called them this past Memorial Day weekend on Sunday expecting to wait for the to come in the middle of the week. He told he would be here in 1.5 hours. They installed a new garbage disposal in no time. There was no extra fees for the weekend. He was so helpful and easy to ask questions to. They also replayed my water heater this past winter. I highly recommend them to anyone in the area.
Molly R.
Molly R.
07/02/2018 12:00:00 SA
These guys are amazing!  My water heater was slowly dying and I spoke to Mac Friday afternoon to see if they could come take a look.  He offered to be there within 30 minutes, but I wasn't expecting such a quick response (I was going out of town for the weekend), so instead scheduled an appointment for Monday.  I texted a quick picture of the unit's label and they confirmed they would be there Monday AM between 8-10am.

Jim texted me at 8:15, arrived at 8:25, assessed the situation, and I had a brand new water heater installed and running by 9:30.  They put in a high quality Rheem unit to replace the old (cheap) Kenmore and flushed out the lines and checked all the faucets before they left.  

I can't recommend them enough, they are literally Fastplumbing247!
Joy I.
Joy I.
07/07/2019 12:00:00 SA
Mac was great! Very helpful and fast. My water heater wouldn't heat, and he was able to help me within 24 hours, finishing the job in under 15 minutes. He was also well priced, compared to other companies I had encountered!
Jack Z.
Jack Z.
8/26/2017
I had a 20+ years old water heater in my house. I was so afraid that it might leak sometime because it was so old and the warranty was only 6 years. So I searched on yelp and contacted with several plumbers. Mac's quote is competitive and he could come out the next day. On the next day, they arrived on time and even texted me 10 minutes before they arriving. During the work, they are very efficient and finished the work within 2 hours. Mac is extremely friendly, professional, and knowledgeable. He also taught me lot regarding the water heater. Overall Mac did a awesome job, and I definitely will recommend him to my neighbors.
Jennifer R.
Jennifer R.
07/05/2019 12:00:00 SA
WOW!  Our water heater leaked (or . . . more like gushed) water on a Friday of a long holiday weekend.  Our go to HVAC company could not get anyone here for days, so looked up FastPlumbing247 on yelp.  Mac answered immediately, talked through the issue, and was at our house within a couple of hours to replace the tank.  He even referred a water restoration company to deal with the aftermath and clean up.  We're using him again to replace our second water heater before we have issues with it.  Took time to explain the heater, how to register it, etc.  GREAT service, fast response, fair price.  HIGHLY, HIGHLY recommend!  THANK YOU!!!
Patrick M.
Patrick M.
7/13/2018
Fast, professional, informative, and effective. What more could you want?

I called Mac on July 3rd. He reminded me I was under warranty, and advised I call for the part to save myself a couple hundred dollars. I thanked him, did exactly that, and called him again the day the part arrived. It took him all of 10 minutes to get my heater back up and running. The holiday delayed shipment of the replacement part, but Mac was there the next day after I received the part. On top of all of that, he was perfectly happy to indulge my overly affectionate dog. =)
Kaitlin Y.
Kaitlin Y.
05/07/2019 12:00:00 SA
Our landlord called Fastplumbing247 out when we had an issue with our water heater. Turned out it needed to be replaced. The replacement was fast and easy. Service was professional. We're very pleased and would recommend to others.
Ari L.
Ari L.
6/27/2019
Such a positive experience! I called and they were at my house 40 minutes later! I had working hot water same day! They were professional, knowledgeable, fast, and courteous! They even checked in on us the following day! Awesome!
Dawn M.
Dawn M.
5/23/2018
My water heater broke on a weekend. I was unsure of what kind of service I could find on a Sunday, but Mac was great! He gave me an estimated price for the service call before he came so I knew what to expect. When he couldn't fix my broken water heater (let's face it, I knew the end was near for my 14 year old water heater), he was able to install a new one quickly. He had to do some welding, some gas valve repair work, and some re-routing of drainage pipes. All this was included in the initial price he quoted me for the new water heater even though it was extra work to get the project done. My toddlers were running around him the whole time and he interacted well with him and even let them help him. Finally, Mac contacted me the next day to make sure my hot water was working well. That's good customer service! We have found our new plumber.
Adam B.
Adam B.
6/30/2019
I called Fastplumbing247 today after discovering my hot water heater was no longer running the night before. It's Sunday, so I wasn't expecting to reach anyone, let alone get anything serviced today. Well, not only did Mac answer my first call, he was able to diagnose the problem and walk me through the steps to fix it... all over the phone! The entire process took less than 10 minutes. Incredible service! Highly recommend Mac and Fastplumbing247.
Andy K.
Andy K.
5/17/2018
So glad I stumbled across Mac. Talk about an honest, knowledgeable guy. Incredibly helpful, by far the best service I've ever had!
Lisa M.
Lisa M.
12/16/2017
Realized late last night that we had no hot water, which also meant either did our tenants. My husband tried to get it lit, to no avail. He tried again this morning, to no avail. I looked on Yelp and found Mac. Called him and he talked my husband through how to lite it properly. It worked! Mac not only saved us money on a service call, but he now has a customer who will be calling him if we have any more hot water heater issues.
Kristen V.
Kristen V.
07/07/2018 12:00:00 SA
Mac is absolutely AMAZING! I called him at 1pm, three hours later, we had a new water heater! He was very professional and his experience showed. A pleasure to work with! For sure will recommend him to anyone who needs any plumbing work done
Sean B.
Sean B.
8/28/2018
Mac is so knowledgeable, friendly, and understanding as problems arise.  He had a quick turnaround to fix my problem and replace my water heater.  Highly recommended!
Patty H.
Patty H.
04/12/2019 12:00:00 SA
Our hot water stopped working! I can usually re-light the pilot but this time it wasn't lighting.We called Mac, he knew from photos what needed to happen, over to our house, made the replacement and was on his way. Mac is super fast and well prepared. He is honest and offers different options. As far as service, I would give him more than 5 stars if I could.
Leanne S.
Leanne S.
06/01/2018 12:00:00 SA
I have never had to hire a plumber before, and when I came home from a long weekend and found out my water heater was leaking, the task to find one seemed daunting, and I expected to get ripped off. I am so happy I found Mac!

I called around to get several quotes, and not only did he have the best price, the replacement heater he installed was top of the line. He arrived within two hours of calling him even though he was on the other side of the city. He could have easily ripped me off since this is my first experience with replacing a water heater, and I wasn't able to be the one home when it was being replaced, but he was very honest and explained everything to me.

I will not hesitate to call him again if I ever need a plumber, and I would recommend him to anyone looking for one!
Molly S.
Molly S.
4/29/2019
Mac is the BEST.  We've used him many times now and he's always quick to respond, happy to help at any time of the day or night (even on Sundays!), he's SUPER friendly, fast, gets the job done, and is extremely reasonable in price.  Really, he's the best there is.
Christine M.
Christine M.
7/29/2019
These guys are great plumbers.   I met Mac and Jimmy and both were very friendly and came quickly to solve our plumbing problems.   They have very reasonable prices as well.  We will definitely call them again.
Joe H.
Joe H.
5/19/2019
When you need it done call this guy!! I'm in the business of fully furnished nightly rentals and run the business Roscoe Village Guesthouse.  We usually are helping people out with housing people when they have a hot water tank disaster, but this time we needed help.  We had a 15 year old tank in the basement that would not stay lit and had guests that needed hot showers, so I called Mac.  He came out and made it happen in no time! Great guy.  So if you need a hot water tank repair or a hot water tank installation call Mac and if you need a place to stay while he does his repair call us, you can find us on the web.  Thanks Mac!
Michael M.
Michael M.
9/15/2018
We were having issues with our gas water heater, and I was able to get in touch with Mac right away by phone and he could have come out that same morning (although I wasn't available). He came out the very next morning (on a Saturday, no less), and was fast and incredibly helpful. He even gave me tips on how to address the issue in the future.

I will 100% be a repeat customer, and I will recommend this company to any of my friends and family in the future.
Chris G.
Chris G.
09/04/2018 12:00:00 SA
Mac was quick, friendly, and thorough. I had an issue with an old water heater and he came in and set me up with a new hot water heater right away after seeing the condition of the existing one. He followed up the next day and made sure everything was running smoothly. I'd definitely recommend Fastplumbing247.
Attrill P.
Attrill P.
8/30/2018
Our hot water heater blew out in the middle of the cold snap last January, when every plumber in the city was swamped with fixing burst pipes. Mac got back to me very quickly and gave me an estimate of when he could come by while most plumbers either didn't call back or promised to show up and never did.

Mac showed up at the time he promised, worked with us to figure out our options, and we had a plan within 30-45 minutes. He came by the next morning and got the job done in a day (we switched from a tank to an on demand heater, so it involved breaking holes in a brick wall, running new gas lines, and re-routing water lines). The price was very reasonable (we'd gotten estimates to switching to on demand before the tank blew that were 50% higher). Everything has worked perfectly and we love the new on demand set up.

8 months later we had a crazy issue with People's Gas (completely unrelated to the hot water heater work) and when I called Mac he came over within an hour. He fixed a couple things at a small cost and put us in touch with another plumber who finished the job very quickly.

I highly recommend them.
Philip M.
Philip M.
2/21/2018
I called Mac around lunch because my water heater kicked the bucket. Before 4pm I had a brand new water heater. He was also half the price as other competitors. I couldn't have asked for a better or more efficient experience.
J C.
J C.
03/02/2020 12:00:00 SA
Imagine, if you will, a terrifying scenario fraught with tension and angst. You're about to embark on a trip, it's mere hours before your flight, and what do you discover your 17 year old water heater decides to end it's life. Weeping water springs from the seams,  puddling on the floor around it.  Imagine,  with just a phone call and some texted photos your worries disappear. That's exactly what happened when I called Mac and 24 hour.  He answered the call responded in a timely manner, pleasant, concerned and aware of your situation. Almost as if he has done it a million times previously. With less than 12 hours we arranged a time, he and his crew arrived as promised, attacked the problem with knowledge and efficiency and with mere minutes to spare I had a new hot water heater and still made it to Ohare in time for a noon flight. I cannot say enough nice things about Mac and Jeremiah. Installed a quality Rheem and now I don't have to worry for at least another 10-12 years. Didn't mind me hanging around asking questions and easy conversation about a future project. I would not hesitate to recommend them to anybody in the future.
Dana B.
Dana B.
3/29/2019
They came out the same day I called and installed a new water heater right away for a reasonable price after our 10 year old water heater died on us. Excellent, timely service--kept us from having to take more cold showers . . .
Woo R.
Woo R.
4/22/2018
Walked into my place to hear a loud hissing sound from my water heater to later discover it had sprung a leak. I quickly Yelped for a local repair service and found Mac from Fastplumbing247. He immediately texted me requesting photos of the water heater and told me exactly what to do to slow the leak. It was already 11pm and he assured me we would be ok until morning. He came over first thing in the morning with a brand new water heater. Took 2 hours to replace. Mac is by far the BEST service person I have ever hired. We was honest and very friendly. His pricing was fair and even told he would beat any other pricing if I was able to find it cheaper. I would HIGHLY recommend him to everyone. Mac and Fastplumbing247 will be our go to guy. Thanks Mac!
Jim D.
Jim D.
3/26/2017
The best hot water heater repair in the city. Water heater blew out while we were moving out.  These guys showed up within an hour, had a new water heater installed in under 4 hours from when we called.  Tough installation in a crowded laundry room was executed perfectly.  The crew left the place cleaner than they when they arrived.  

If you need hot water heater repair or replacement in Chicago, call these guys.
Matt S.
Matt S.
02/08/2018 12:00:00 SA
Mac was great!  He was easy to get a hold of, gave us a straightforward estimate, stuck to his price and was fast.  We called Mac on a Wednesday afternoon and had the water heater installed and working by 10AM on Thursday.  Mac's definitely worthy of every 5-star review he receives!
Virginia L.
Virginia L.
2/26/2018
Amazing service in every way. Called at 9 pm, and after a few questions, answers, and photos, they were there with a brand new hot water heater at 8 am the next morning. Fast, friendly, professional.....couldn't ask for anything more!!
Claire S.
Claire S.
9/20/2017
Mac is GREAT. My husband called him Sunday evening when his multiple attempts to relight the furnace failed. Mac diagnosed the problem over the phone and arrived Monday morning with a new furnace. Within an hour, mac and his partner had the new furnace installed and I was off to work. Couldn't have asked for a better service call!!
Jameson L.
Jameson L.
8/30/2017
Our water heater died and was leaking heavily into our guest bedroom ceiling last Sunday morning--just one day before my wife went into labor with our son.

Luckily, Mac came to the rescue on Wednesday by helping us deal with the leak and installing a brand new water heater. He was efficient, fair in his assessment and indulged my idiotic questions about maintenance and repair.

On the phone, he promised we'd have running hot water by the time we took our son home from the hospital and absolutely delivered on that promise. Highly recommended!
Bob O.
Bob O.
02/06/2017 12:00:00 SA
Called ​
(773) 908-7773
​[email protected]… on Sunday re kitchen sink faucet install. Spoke to Mac. Sent out Donnie the next morning. Donnie could not have been more pleasant and professional. Installed faucet which was not easy old one very rusted out. Did install for price quoted. Considerably less the Home Depot install contractor. Working well.

Faucet extremely loose now. Loosened in less then a month.
Elizabeth A.
Elizabeth A.
12/27/2016
Where do I even begin?!? I got a call from my tenant on Christmas Day (Sunday, 12/25) letting me know the water heater was not working - the pilot light would not stay lit. I found FastPlumbing247 via Google on my way to the unit early Monday morning. Mac was very nice and helpful on the phone. Once I checked out the water heater with my own handyman (my dad) and he could not fix it, we called Mac again to get an estimate for FastPlumbing to come look at the water heater as well as the cost to have the whole thing replaced. Again, he was very helpful on the phone. My husband and I had already filed a claim with our home warranty company and someone was scheduled to take a look at it Tuesday morning so we did not move forward with FastPlumbing on Monday. I had a terrible feeling the water heater was not going to be fixed in a timely manner by the contractor sent out by the home warranty company, and boy, was I right.

The other company said there was a part that needed to be ordered to fix it, that they would overnight it, and fix it Wednesday when it came in. A few hours later we found out the part would not be in for 1-2 days, which was completely unacceptable as they had said it would be overnighted AND it was the middle of winter with no hot water in the unit. I immediately called Mac and asked if he would be able to check out the heater and replace it the same day if it came down to it. He said he could have his guys over there in less than an hour and that they would be able to replace it right away.

Turns out the first company diagnosed the issue incorrectly (and therefore ordered the wrong part turning this into an even bigger problem). Because of the urgency of the matter, the fact that the heater was 10 years old, and getting the part to fix it would only be a bandaid and cost almost half the amount of a new one with installation, we opted for a brand new heater.

Within 2.5 hours, FastPlumbing got to the unit, put the valve on the heater back together (because the previous guy had left it apart), diagnosed the issue, talked to us on the phone twice, left to purchase a new water heater, and installed it. I could not believe how fast and easy it was! They were quick, efficient, professional, friendly, and did not charge a cent over the quoted price. We were not there, but our tenants were very pleased with the in-person service as were we with customer service over the phone.

I would HIGHLY recommend FastPlumbing247 for any water heater repairs or replacement! I'd also like to point out that the quote we received when we called Monday, 12/26 was the same as the next day, despite it being a holiday (Christmas Day observed). Just want to give a big 'thank you' to Mac and his team for making the whole process quick and painless!
Eric C.
Eric C.
07/03/2018 12:00:00 SA
This company and the entire team are amazing!  Good and easy communication via phone and text to get a quote and diagnose problems, fast response, and great work.  Showed up quickly, did great work, explained everything, and followed-up later that evening to make sure everything was working smoothly.

My hot water heater was dying, is in a tight space in my condo, and I live on the top floor of a walk-up.  Fastplumbing247 was the only plumber that detailed what and how they would install the new water heater and gave me a reasonable and fair quote.  Because of the location of my water heater, other plumbers said no, quoted 2x-3x more than Fastplumbing247, or tried to upsell me on a tankless water heater.  There were also some pipe and valve issues with my previous tank (which were already discussed prior to me hiring them because of their great communication).  Jim and Sean did a great job fixing those problems for future, easier use and retrofitting the new tank.

Can't be happier with their service!  Would definitely recommend!
Rachelle K.
Rachelle K.
08/01/2019 12:00:00 SA
Well, fast is in the name for a reason. And they were friendly, we were made comfortable and given quick service. Our water heater was steaming and we were freaked it would blow but we felt confident after Jim came that we wouldn't need to fix a damaged roof when he was finished ha. They worked with our schedule and made sure everything was properly in order after the initial installation. Awesome job! Now i don't even need to boil water for my tea ;)
Steven C.
Steven C.
08/01/2019 12:00:00 SA
Mac, James, and his entire team were very professional and efficient. They updated my tenants and I during the replacement of my water heater which went out on a Friday and they were able to get out there that day. There was additional HVAC issues in my unit which they were able to handle quickly and get everything installed perfectly. I would highly recommend others using them and already have suggested them to a friend.
Luke L.
Luke L.
7/24/2016
Mac definitely sticks to the name of his company, Fast Plumbing! Had a leak in the kitchen sink that ended up to be a rotted pipe. He asked me to send him a pic of the pipe via text and before I knew it he was at my place already complete with the work. I would use him again.
Liz O.
Liz O.
9/23/2016
Satisfied customer! I called for a quote for a hot water heater repair and they were reasonable and fast and they did a great job ... Would use them again.
Emily M.
Emily M.
03/07/2018 12:00:00 SA
I found Fastplumbing247 through Yelp, and the previous stellar reviews were not wrong. Mac was incredibly easy to get ahold of, and was able to be at our apartment within a few hours of my phone call. He confirmed that our extremely aged water heater was indeed on the way out, and not only gave me a very reasonable quote to replace it but said that he could replace it that very same day. He and is partner got to work, and just an hour after their arrival we had a brand new water heater installed! Mac and Shawn did an excellent job, professional and careful, and were able to work around the tight closet space where our water heater fits. I would call on Mac again in a heartbeat.
Siya Z.
Siya Z.
03/04/2018 12:00:00 SA
Excellent service. Some to them around 11am on Saturday and had a new water heater installed and running by 3pm the same day. They were through, quick and took of installing with all the extras needed. The price was very competitive as well. Highly recommend them.
Sara B.
Sara B.
07/09/2016 12:00:00 SA
Mac was quick and responsive when we called on a Sunday, as well as very efficient and fair-priced. Would definitely use his services again.
Pete J.
Pete J.
6/18/2016
My hot water tank was on the fritz! I called several plumbers with decent ratings here on Yelp, none of which answered. It was either a VM message or someone telling me that they would call back. Then I called Fastplumbing. What a relief. Mack answered and was at my home within 2 hours! He diagnosed the problem and explained every step as I watched him clean and troubleshoot my hot water tank. Long story short, I needed a new tank. The following morning he arrived with a helper, took out my old one and installed a new one within a little over an hour! Done! Eventually I'll need to replace another hot water tank in my building and I will certainly give Mack a call! I would highly recommend Fastplumbing for this type of work! Hands Down!
Maria L.
Maria L.
01/04/2017 12:00:00 SA
We needed help with a water heater repair & had a leaky gas line and Mac came to the rescue. I called on a Tuesday evening and Mac was at our door at 8am the next day. He was knowledgeable and gave us honest advice. Would definitely recommend Mac!
Erik R.
Erik R.
11/18/2016
Called Mac for a hot water heater repair. He responded quickly and told me that the ancient water heater I had was beyond repair and needed to be replaced. Since my old one was leaking everywhere, he was able to stop the leaking for the night and quickly came out the next morning to replace the water heater. The replacement was challenging due to a poor design from whoever built my building. Mac pulled through and was able to get the heater out and install a new one. He and his crew were neat in their work and cleaned up all the mess. He was reasonable in price as well. Will definitely call him again for any future plumbing issues!
Sarah D.
Sarah D.
1/16/2017
I met Mac by chance one day when he came into my Salon for a quick trim. He was very friendly and funny. He said if I ever needed anything to search his name online. I did just that when I had an issue with my sump pump. Mac came out in no time and gave me a very reasonable price and got the job done! Mac and his team are very knowledgeable and honest, not like some other companies who will rip you off. I recently had to call Mac again for a major plumbing emergency issue and he did not fail me. He answers calls/texts pretty quickly and I have referred Mac to friends who have needed a great plumber. I will always use Mac and his team for any issues I have. He is highly recommended and I promise you will not be disappointed!
Caroline C.
Caroline C.
10/25/2017
Mac diagnosed it as a burst bladder in the thermal pressure tank. He replaced the tank and cleaned out the faucet head. I had cleaned out the washing machine inlet screen two days before. I took a water sample to get it tested to determine what the material was. I had him return a week later to install a whole house filter system with UV light. When he returned he had the water test results with him which showed the water was well within normal ranges. Very pleased with the filter system installation.
Tim A.
Tim A.
1/27/2017
Fast and efficient service with fair, competitive rates...and very easy to deal with. Water heater service was able to be scheduled within hours on a Sunday. Mac gave us a detailed explanation of why our water heater had failed and, as our water heater wouldn't be able to be safely repaired, set us up with a new, more efficient model. Mac explained the new model well and gave us helpful hints. Excellent all around. Highly recommended.
T S.
T S.
07/07/2019 12:00:00 SA
Got this recommendation from Drain EEEZ. Called on a Friday after 6. We noticed our water heater was leaking and scrambled to find a plumber. Matt was very responsive. We sent him a few photos of our water heater and he quoted us a price and said he would be at our house between 7:30 and 8am on Saturday. He was at our house by 7:45am and texted us 15 minutes before he arrived that he was on his way. New water heater up and running. Very nice demeanor! Would definitely recommend him to others. Whistles while he works! Nice touch.
Kyle B.
Kyle B.
06/01/2016 12:00:00 SA
I made a Yelp profile just so I could post this review, in which I can't even describe all the things that upset me about Mac's time as our building handyman and still keep under the character limit. I can't think of another experience I've had that was this negative in the service sector.

At first, I was happy with the level of responsiveness/service that Mac was providing (through my landlord) and he seemed like a nice enough guy. However, for a basic leak above my shower that had caused the ceiling to start bowing downward and in his words This whole thing is about to come down, it took him over a month and a half to fix/seal it. I kept checking in regularly and had to keep nagging him to come back and finish so there would not be a big hole in my bathroom ceiling. Rather than waiting another couple of weeks for him to get around to painting, I just did it myself.

About this time, I also followed up with him for at least the 5th time about some window latches that he had told me he was ordering 2+ months prior. I expressed my frustration that he still had not gotten around to this, because it seemed like a simple task, and he mentioned that he just had to order them. He came back saying It's Sunday I work 16hr a day 6 days a week I'm tryin to spend time with my family text me tomorrow if I like. Sentence structure and punctuation aside, I was able to walk to a hardware store, check if there were any compatible latches for my window, and install all of the ones that were broken in less than 35 minutes... It's pretty ironic that a service called FastPlumbing247 took nearly 2 months to not even finish a project that could have been done in 2 days. Maybe he doesn't like his family, could explain why simple tasks take that long.
Jake A.
Jake A.
7/15/2016
My water heater started leaking like crazy and these guys were there the next day to replace it. They got a better quality water heater and they made sure the job was done quickly and done right, I'd highly recommend them for any plumbing work.
Rick S.
Rick S.
2/22/2019
These guys were great. They were the most honest and reasonably priced of the 5 plumbers that I contacted. More importunately they were clean and quick. I had them replace 2 water heaters and they also fixed some issues from the previous plumber. I would recommend them and I would use them again.
Lori B.
Lori B.
10/17/2019
Mac was great! My garbage disposal broke and he gave my some tips to fix it before saying I might need a new one. I appreciated his efforts to try and save me money! He came out when I was available with a brand new disposal and installed it - I didn't even need to go shopping. The price was much better than other places too! Would definitely recommend! Thanks Mac!
John B.
John B.
2/19/2019
I cannot recommend Mac highly enough. We had an aging hot water heater that started to intermittently go out. I knew we probably needed a new one, but was frightened at the prospect of pouring a lot of money into it. I read the previous reviews and trusted that all these satisfied customers could not be wrong in their assessment, so I did not even shop around. I was right to do so. Mac gave us a very fair price on a very nice new unit, and delivered a turnkey installation...showed up on time; removed the old water heater, and installed the new one all under 90 minutes. He followed up to make sure we got the results we desired (we did). He couldn't have made it an easier process, and he's a hell of a nice guy to boot. Will be calling Mac for any and all plumbing issues going forward.
Sam P.
Sam P.
1/19/2019
I have worked with Mac several times and will never call another plumber again in Chicago. His team is incredible both with their work and with the best customer service I've had, regardless of industry. He was available on very short notice to help with a repair to a problem caused by a larger plumbing franchise. Mac coordinated wiry my tenant, made a quick repair, explained the situation in layman's terms and treated my tenant and I with respect. He is very trust worthy and price fairly, as opposed to other companies I've worked with he takes a lot of pride in the work, is not trying to churn and burn and believe in treating people with respect. Easy 5 stars!
Cramden M.
Cramden M.
09/01/2016 12:00:00 SA
I wasn't sure whether to be glad that Mac came back so many times to fix his poor work or if I should be upset that he couldn't get it right the first time. He is difficult to pin down on a time, even a loose window. He always seems in a rush and is less than patient. He has no attention to detail I can't recommend him. He is difficult to work with and schedule. The work itself was okay, but only after he fixed it three times. On top of all that, he is pretty darn expensive. I'd go with someone else if at all possible.
Ben O.
Ben O.
2/28/2019
Woke up on a Monday morning to no hot water.  Called at 7am and they were able to have someone over by 8am.  Water heater needed to be replaced and within an hour they were had a new one installed.  Mac was very professional and gave a fair price.  Had hot water by the afternoon.
Laura Z.
Laura Z.
4/14/2017
Incredibly unprofessional.  We called to have our water heater inspected.  He said that it needed to be replaced.  He said he could do it right then and quoted us a number.

He was very pushy about just getting it done.  We pulled up a few water heaters online to further understand what we were buying (this is our first water heater replacement!) and he was not interested in helping us understand the product he would be installing.  

We asked for 20 minute to read water heater reviews ( he only uses one type) and make sure we were getting the best deal.  He said this was fine and he would be back in an hour.  After about 15 minutes we called him back to go forward and he didn't get back to us for 45 minutes.  He then told us it was too late and he could no longer install the heater today.  Overall it was a really strange experience and I would not recommend their service.
Kristen W.
Kristen W.
11/10/2016 12:00:00 SA
Hot Water Heater Repair Superheroes!

We had our hot water heater go out 6 hours before a house full of guests arrived - it was a true hot water heater repair emergency! We found Mac at Fastplumbing247 and he was our saving grace! He was here within an hour, got our pilot light working but let us know the hot water heater was on borrowed time. Sure enough this morning, hot water heater goes down for good. My husband called Mac to the rescue and he and Shawn were here right away at 9:04 with a hot water tank in hand!! Amazing. We live in a 4th floor walk-up and they got the tank up and in, moved our washer and dryer out of the way with immaculate care; having seen our tight set up last week, they even came prepared with floor protection. After realizing some of the duct/pipe work was crumbling, they even ran out to buy us new piping AND (poor guys) got a ticket on our street, but still, Mac insisted the price stay at his quote despite the extra labor, materials and ticket. Friendliest guys, amazing care, faster than fast, excellent work - I truly cannot put enough stars behind Fastplumbing. They have now saved the day twice for us and they are officially the only plumbers we will ever use again - your search is over! Especially if your hot water heater is in need of repair or replace, these are your guys.
Sean D.
Sean D.
06/08/2019 12:00:00 SA
These guys were great! We needed a new water heater and Mac and Jimmy walked me through all of the options. They were professional, timely, and clean. I would definitely use fast plumbing again.
Lauren M.
Lauren M.
3/29/2019
Mac was awesome! We realized our hot water wasn't working and the pilot wasn't lighting at 9pm at night.  I googled who to call and figured no one would pick up after hours.  I found great reviews for Fastpumbing and decided to call.  Mac picked up right away and asked me to walk him through the situation before coming out.  After teaching me how to find a work around to light the pilot over the phone we were back in business! He saved me so much time and money and never charged me a dime.  I can't say enough! Highly recommend.
Gerald H.
Gerald H.
11/28/2014
After much research and getting quotes from a bunch of plumbers, I found Mac from Fast Plumbing 247.  He quickly arrived and found a reasonably-priced solution.   Mac was friendly, knowledgeable and trustworthy.

Other plumbers made up problems that never existed, but would put money in their own pocket.  I've had other plumbing problems and the team from Fast Plumbing 247 arrived early in the morning, late at night and on weekends.   They live up to their name - they are fast and available 24th.     I highly recommend you contact Mac if you need some plumbing help.

Call or text him any time and he will always respond.  His cell number is 773-908-7773.
Graham H.
Graham H.
2/13/2019
Amazing service! They were able to replace my broken water heater same day, zero notice. I could not have been happier. Friendly and easy to work with. Would def use again.
cynthia w.
cynthia w.
12/11/2016 12:00:00 SA
Found our water heater was leaking on Thursday night.  I called Fastplumbing Friday morning and spoke with Mac.  He and his team were replacing my water heater by the early afternoon!  The plumber who we usually use doesn't replace water heaters, but he was kind enough to give me a ball park of a fair estimate.  Mac's price was reasonable and in line with what I expected to pay.  Other plumbers couldn't replace it until Monday or later, and their quotes were higher.  Definitely call Fastplumbing for prompt service at a fair price!
Michael F.
Michael F.
1/24/2019
We decided to upgrade to a tankless water heater last year and shopped around for good plumbers.  Mac was by far the most responsive and most reasonably priced.  He was very knowledgeable and professional, showed up on time, and he even came back 6 months later and showed me how to flush out the unit.  We highly recommend Mac!
Philip C.
Philip C.
11/26/2016
Mac and his crew are amazing! Our tank broke the day before Thanksgiving Day and he came the next morning on the holiday. He actually insisted to come on the holiday so our family could have heat! Service like that is simply unheard of these days, especially from big box stores. Great communication, fast work, cleaned up, very fair price, and didn't even wake my children while they worked! Simply the best!
Holly L.
Holly L.
01/06/2017 12:00:00 SA
If you need help with your water heater, call Mac.  He and his team are the best.  They arrive when they say they will, they do great work, and they are incredibly friendly.  Totally recommend.
Kate C.
Kate C.
02/03/2017 12:00:00 SA
Hot water heater pilot light went out and wouldn't stay lit on a cold February day. They responded quickly and made the repair quickly. It was a common problem and he had the part with him. In and out of our house in 15 minutes, and we had hot water in the shower the next morning. Highly recommend.
Barrie C.
Barrie C.
02/03/2017 12:00:00 SA
They replaced my broken water heater! Fast, pleasant, and efficient!
Roberta T.
Roberta T.
12/18/2016
Mac is awesome...on a 10 below zero snowy Sunday my water heater went out...I made frantic calls to several plumbers but none returned my call...then I found Fastplumbing 247 I dialed the number..WHAT A SURPRISE Mac answered the phone...he arrived within 45 minutes and took care of the problem...he did not charge me extra for it being a Sunday...he said he doesn't
do that to people...he is patient ..professional ..full of great information about water heaters..
a real expert in his field..
He didn't come in with an attitude the way some service people do when being called on a weekend...he was so pleasant...took his time with us to explain what had happened to the unit..
Mac saved us on this freezing Chicago Day because when he left we had hot water once again.
and we now have the name of the best plumber in the world
Bobbie T
Kevin C.
Kevin C.
03/06/2017 12:00:00 SA
A great guy.  He realized the problem could be fixed with some quick instructions over the phone.  

Problem solved!

Thanks!
Jess J.
Jess J.
2/28/2019
We are in the process of selling our Chicago condo unit. So we need the issues raised by the buyers to be fixed before closing, which is tomorrow (wish us good luck :-)). I called multiple plumbing companies. Many of the companies with good ratings don't do downtown Chicago, or high-rise buildings, or require owner onsite (which we couldn't because we are out of town), etc. I finally find Fastplumbing, that works in the downturn area, and highrise building, and doesn't require us onsite, and have a fantastic rating!
Mac is extremely kind. When he first visited out building to check the issues out, our doorman didn't let him in because they needed a formal entry permit, even though I informed them by phone ahead of time. So that wasted Mac's time. I was so afraid that he might get angry and not willing to do the work any more. But he came back the next day for the quote and had the issues fixed the day after. For all these, he didn't charge the visit fees. His work is fantastic. And the charges he ask for are so reasonable.
From the interaction I had with Mac, he is a great person with big heart, and a great plumber, who gets the work done! I will recommend him to anyone!
Don D.
Don D.
2/25/2019
Mac arrived on schedule, efficiently changed out a potentially dangerous water heater, charged me a great price that included a nice discount despite coming out on a Sunday morning on short notice. I'd give him 6 stars if I could.
Matthew K.
Matthew K.
11/01/2016 12:00:00 SA
I wanted to replace our hot water heater and Mac came at a time that was convenient for me, worked quickly, showed me how to adjust it, and cleaned everything up. I'd gotten a quote from another plumber but Mac's was lower, and he was able to provide a quote over the phone. He's super responsive by phone--we had a potential (unrelated) pipe leak a few weeks later, on a Sunday, and when I called he headed straight over. He went above and beyond looking for the leak (turned out not to be from a pipe) and didn't charge for coming out. Highly recommend if you need fast response, knowledgeable service, and very reasonable pricing. He's also great about keeping you updated about arrival time by phone or text.
Angelita T.
Angelita T.
12/09/2016 12:00:00 SA
I need to start by saying I do not normally give reviews-but this is an exception. I live out of state and have a senior parent who called me on a panic due to an issue with a bathroom faucet that wouldn't cut off. I called Mack after a quick search on Yelp. I can not thank him enough for his professional and exceptionally prompt service. He not only made it to my dad's home to diagnose the issue and is repairing the problem all within an hour of my initial call. My dad raved about how at ease he was and how professional and nice Mack was upon arrival. I highly recommend Mack and his team for your plumbing needs! The prior reviews are definitely a reflection of the service provided! Thank you a million times over for resolving this situation for me and my dad!
M R.
M R.
1/30/2016
I've been in Chicago for 15 years and dealt with a number of crappy plumbers. There's a lot of frauds in a city like this and a good plumber you trust is harder than you think to find. Mac is the best I've ever dealt with by far. I had Mac install a check valve for me and he beat everybody's price and was respectful of my house and cleaned up after himself (something very few plumbers do). I asked a few questions about a few other plumbing issue around the house, he took a look and fixed without hesitation. Easy fixes but he could have charged me and didn't.

Recently had a water heater go out & Mac walked me through how to properly drain it over the phone and stop the damage...something the other guy who was called was willing to come out and do for $175. Next day at 8am he installed a great unit for a great price.

I trust him and I think you will too.
Zulma M.
Zulma M.
03/11/2017 12:00:00 SA
Called Fastplumbing247 and they totally lived up to the 5 star reviews.  I spoke with Mac re:likely replacement of hot water heater (was about 14 years old).  He was extremely nice, professional, an obvious expert at what he does, and I had a new Rheem 50 gal water heater installed in what I think was less than 1.5 hours.  Very impressive, fair price, and a follow-up next day to make sure everything was working out well with the new unit. Relieved to have hot water again, and very happy with this experience.  Highly recommend!  Thanks, Mac and FastPlubming247!
Zipora R.
Zipora R.
11/16/2016
Fast.Reliable. Reasonably priced. Wonderful professional guys who know their stuff and get the job done fast. I was given their info by my Neighbour who raves about them and I am glad I gave them a call. I will only call these guys from now on. They're known in our building as MAC of all trades for a reason.
Jay K.
Jay K.
11/12/2018 12:00:00 SA
Really fantastic service. Had Drain overflow issue & water heater leak all-in-one night...called Mac & within a few minutes had him scheduled to come by first thing the next morning. Talks you through every step if that's what you prefer & did a great job from start to finish! He followed-up and recommended steps to ensure proper flow in the future. The price was fair and in-line with what you would expect to pay for this service. Will use again!
Christopher C.
Christopher C.
07/01/2016 12:00:00 SA
I called Mac at FastPlumbing247 on a Wednesday afternoon for a water heater repair. He was able to swing by my condo just an hour or two later to have a look at things. Unfortunately, we couldn't get the water heater fixed Wednesday night because it required an older, not so standard part. Mac told me he would swing through a few plumbing supply warehouses the next morning then give me a call when he found the part. He came through and was able to fix the hot water heater the next morning. Very nice guy, very responsive, pricing is fair, all around good guy to know for future repairs.
Lisa K.
Lisa K.
11/01/2018 12:00:00 SA
Amazingly responsive service.  My water heater broke, I texted Mac at 7:30 p.m on Tuesday.  Five minutes after I sent the text, he called me and I had an appointment for him to come at our heater the next morning.  Mac came in with his team, explained the issue with the heater (it needed to be replaced) and completed the work within an hour.  I had hot water within two hours!!  He then texted me the following day to ensure that the new heater was working properly.
William D.
William D.
2/17/2017
You know what a good feeling it is when you find an auto mechanic, barber, doctor, etc. that you feel good about and can trust ... Right?
I now have a water heater guy I can add to that list. Mac was everything a guy could ask for in a service provider. Honest, reasonable, on time and patient. He answered all of my questions and actually steered me away from a larger water heater even though he probably could have made more money on it.
He was friendly, engaging, funny and a straight shooter. If Yelp had 10 stars, I'd have turned it up to 11.
Hire Mac. You won't be disappointed.
Kevin M.
Kevin M.
02/07/2017 12:00:00 SA
Great service! I can not recommend enough. Great quality work and timely service. 5 stars all the way around. I would use again for sure! Service was prompt and he went right to work to install a new hot water heater. I can't say enough how great the work was.
Andrew L.
Andrew L.
10/23/2018
I called Mac at 11:30 AM on a Tuesday.  He was on site at 2PM with a brand new 75 gallon Rheem water heater.  By 3PM I was up and running with the old water heater removed.  These guys were fast, thorough and economical.  I'd have no problem recommending Mac and his guys to anyone.
Steven A.
Steven A.
10/19/2018
Jim and his partner were fantastic. Very professional and they were in and out in under an hour. I would very highly recommend them to anyone needing a new water heater in a pinch.
Steph S.
Steph S.
12/05/2018 12:00:00 SA
He walked me through my water issue over the phone for no charge and told me how to obtain the part from the manufacturer and even said i could call back and he'd walk me through replacing it. Very kind and knowledgeable. Super helpful, and he saved me a $150 fee for just having someone come look at it. Much appreciated!
Kirk H.
Kirk H.
12/31/2018
Appointment was set up quickly. Mac worked around some major challenges in the installation, and finished same day. The guys worked late to get me squared away and it was much appreciated.
Colleen M.
Colleen M.
12/26/2018
Our hot water heater went out on Sunday,  December 23rd. We never thought we'd get service on a Sunday, let alone, the day before Christmas Eve. Call it the Luck of the Irish, because we chose Mac! He was so great. He and Shawn had the new heater installed within 2 hours,   and they even reconfigured the previous connection. We definitely recommend Mac, high quality service worth every penny!  TANK  U, Mac!.
Peter N.
Peter N.
12/24/2016
Friday noticed leaky hot water heater. Called Fast Plumbing 247 about 7:00pm. They were at our home about 8:30am the next morning, (on Christmas Eve of all days!), with a new high quality Rheem hot water heater. Had it installed and running within an hour, even with the troubles old house give to plumbers. Friendly, courteous, efficient, cleaned up after themselves. We HIGHLY recommend them to anyone in need of a trustworthy, quality plumber.
Natasha F.
Natasha F.
10/27/2015
I just saw reviews for the first time and I couldn't believe my eyes.  How can anyone have a good experience with Mac??  I had the most horrible experience with Mac. He was the worst plumber, my husband does a better job with no plumbing experience.  

But I can only speak for my self. I guess he can do a good job and I just happened to have a bad experience? Maybe....

So, he installed our toilet, vanity and part of the tiles in the bathroom. For the tile work, he himself did do a good job but his worker did a poor job.  
Plumbing wise, everything he did was not professional.

1. He was not punctual. I understand that he wants to take as much as work he can. But I expect him to be punctual when we needed to stop the water for the whole building. (8 unit condo building) The first time we schedule to stop the water which we informed every unit in the building, he didn't make it in time, even though we had 2 hour time frame.  I asked him to be punctual for this one time, and he said he needs 4 hour window. We schedule the second time with 4 hour time frame, he barely made it 30 mins before the time window and exceeded the time window for over an hour.  No apologies.  We had to apologize twice to all the other residence in the building for not keeping the time frame.  

2. He couldn't install the vanity correctly. When he installed the vanity, after he left, we noticed the water was leaking from the pipe, we asked him to fix it, after he adjusted the pipe, the water was still leaking. He had to come back again to fix it.  I mean, how hard is it to check if the water is leaking after you do your job?  If he carefully checked it the first time,  he could have avoided this. FYI. There was no apologies from him.  

3. He didn't install the toilet correctly.  The toilet got clogged frequently which never happen before with the exact same toilet and water started leaking from the bottom of the toilet 6 months later. My husband ended up reinstalling it, because we didn't want to ask him to come back.

4. Him and his worker damaged our home.  They are very rough on everything, Mac will pretty much through everything on the floor leaving dents and scratches, his worker scratched  my dry wall.  I once saw him through a metal tool on my hard wood floor, which I was stunned and made me speech less.  Absolutely no apologies for anything they damaged even the place he was aware of.  He clearly does not handle things carefully which made me go crazy.  

What more can I say?  This was the worst experience with a plumber, which to be honest was my first plumber.  But I don't think it can get any worse than this.
Not only is his work quality extremely low, his work ethic is.  He doesn't even have a decency to apologize when he does something wrong.
I would not want him at my place ever.  
Be wise when you chose your plumber.
Nancy A.
Nancy A.
6/23/2018
I had a great experience with fastplumbing247...Mac responded to my call very promptly, even thought it was a Sunday AND Father's Day!  Came out within an hour, diagnosed the problem and installed a new water heater that afternoon. He is knowledgeable, no nonsense, and very entertaining but most of all he took the time to answer all my questions, took care not to damage my floors or walls when replacing the water heater and gave lots of tips on how to avoid issues in the future!  As a new home owner, my first and only will be to Mac whenever I need a plumber!
Denny V.
Denny V.
5/15/2018
My inspector told me that I should get a water heater maintenance and my sacrificial rod replaced. I called Mac based on the yelp reviews and was not disappointed. He asked me to send him a picture of my tank label, and after looking at it, told me that my tank had good life on it and didn't need to get a maintenance based on the water quality in my location. He was extremely honest and even spent 15 minutes explaining different aspects of maintenance as I am a new home owner. I will definitely go to Mac if I need to get work done, he is as honest as they come.
Vikas B.
Vikas B.
2/29/2016
My tenants had informed me that the faucet had cracked in their kitchen. After calling a few plumbers who did not answer and return my calls, I stumbled upon Mac's Fastplumbing247 yelp page. Mac was quick to respond via phone and text and very flexible in his scheduling so as to accommodate what works best for me. Fair and reasonable pricing - highly recommend! I will definitely be reaching out to Mac the next time I need plumbing services.
Yogi Y.
Yogi Y.
07/03/2018 12:00:00 SA
Mac and Fast Plumbing 247 are the best! Our water heater stopped working at 5 p.m. on Saturday, and Mac had us taking hot showers by noon on Sunday! He was friendly, professional, efficient and honest. It was incredibly easy to schedule an appointment with him, even on a weekend before a holiday. And he came to the appointment prepared with all of the equipment and staff needed to quickly replace our water heater (even though we didn't know it would need to be replaced when we scheduled the appointment). Throughout the repair process, he kept me informed on what he was doing and explained things in a very simple, easy to understand manner. He was also very straightforward when explaining the cost and welcomed me to get other quotes. The entire process was much more painless than I could have expected, and I would highly recommend Mac & his team to other Yelpers!
Jordan K.
Jordan K.
12/20/2016
Our water heater went out last night and I gave Mac a call and he was able to come to our place and do a hot water heater repair first thing this morning. Very knowledgeable and got the work done fast. Great guy and would definitely recommend.
Betty R.
Betty R.
01/12/2019 12:00:00 SA
On Dec 30 I had a tenant call me with our water heater is leaking from both ends top and bottom and I was out of town.  A quick search on Yelp brought me to Mac and Fastplumbing 247.  And I'm very thankful for all of you who also gave ratings and input.  Mac and company certainly live up to the hype.  The customer service went above and beyond including returning to fix something that was shook loose during the install but not found till later and allowing a 5 year old to watch and learn.  Thank you for the restored faith in a job well done Mac!
Sahar S.
Sahar S.
7/18/2018
Max was (1) so responsive to texts and phone calls, (2) fixed my valves and kitchen faucet really quickly and switched an extra valve for free (3) recommended that I put in a different faucet, so he will come back later after I buy a different one at no extra cost! He is great and very clear to someone who knows nothing about plumbing, and I highly recommend him!
Josh F.
Josh F.
8/20/2018
I needed a new water heater and called multiple places to get quotes and timeframe for installation. Mac was the only one who offered excellent pricing and same-day service. I highly recommend. They were in and out of my place very quickly and did a great job! Other places were trying to charge me for emergency service or weekend service that was increasing my total bill by $200-$300. You won't get that from Mac. He is fair and does a terrific job explaining the issue to you as he is repairing - don't even waste your time going anywhere else.
Mar M.
Mar M.
7/21/2018
Mac and his team were absolutely fantastic. We were quoted outrageous prices by many different companies which was when I took to yelp to figure out who would be our best bet. We are so happy that we found Mac at Fastplumbing. He took the time to listen to us and walked us through how to figure out which water heater that we needed. He came out the very next day and it was installed within 3.5 hours. Thank you!
Silvia S.
Silvia S.
11/30/2018
Great service. Our water heater pilot would not work. Called and Mac was at our place within the hour. He suggested we replace as it was 10 years old and was rusted. We agreed and the new water heater was installed two hours later. They hauled away the old one. And we had hot water. I cannot overstate the great service and how quickly it got done. Very professional helpful and friendly.
Kelly M.
Kelly M.
12/14/2018
Mac was super helpful!  He got us up and running in no time at all. I will recommend Fastplumbing247 to all my friends.
Ian P.
Ian P.
6/20/2018
Replaced old water heater with a great Rheem unit quickly the following day after calling. Work was done in about an hour after they arrived. Great work all around.
Lindsay J.
Lindsay J.
12/09/2018 12:00:00 SA
Mac installed a tankless water heater, his quote was for far less then my original quote.  He was able to do the quote over email with a couple of photos, so I did not need to take off work.  He came to my condo quickly and installed the water heater.  He was very professional.
Maralynne R.
Maralynne R.
12/22/2015
Woke up Sunday morning to no hot water and 3 people needing to shower,lol. Bummer! Looked around at some reviews and found Fastplumbing. I talked to Mac about the problem..super nice guy btw..said he would be out by 10 and made it by 9..when does that ever happen..never! Mac was great..we had to replace the water heater and he told us all about the new unit, also pointed out some other pipe issues that i was aware of but now i have a company i can trust to fix it the correct way! So bottom line..fast, friendly,more than fair pricing, and knowledgeable. You cant go wrong with Mac and Fastplumbling247
Mary O.
Mary O.
07/06/2017 12:00:00 SA
Mac is THE GUY to call if you need a new hot water heater. He's hardworking, extremely experienced, and gets the job done well. I called him after we discovered a very small leak in our tank, which could have turned into a big issue, and he was out the next morning to replace our hot water heater. I'm so grateful to the other Yelp reviewers for taking the time to recommend him. On top of everything he's a super nice guy. And his price was competitive. If you need a new hot water heater, give Mac a call. No need to look any further.
Jennifer K.
Jennifer K.
8/28/2018
Fast plumbing' couldn't be a more accurate description. Mac was highly professional and responsive. He came out to look at my water heater and was able to replace it within an hour! He explained everything as he was fixing it and sent a follow up text the next day to make sure there were no issues. Very happy to have chosen Fastplumbing!
C P.
C P.
1/22/2017
Amazing customer service. Lost my pilot light on a Sunday night.  I tried to relight the pilot but I couldn't get it to work.  Called Mac who answered the phone on a Sunday night.  He helped me troubleshoot over the phone and I got the unit working.  He didn't have to help me since he wasn't going to get paid, but he did and I appreciate it.
Patricia B.
Patricia B.
10/06/2017 12:00:00 SA
Never responded to two texts over the course of 10 days.  His voice mail instructs callers not to leave a voicemail but to text.  I totally understand if he doesn't want the job.  But please have the courtesy to take a few seconds to text back and say so.
Ryan C.
Ryan C.
9/17/2018
I called Mac on a Saturday afternoon, when my tenants finally informed me about not having hot water. After sending him some pictures of the tank, he came out to my building and assessed the situation, telling me what I assumed was the problem to begin with: the tank is too old and needs to be replaced. He and assistant switched out the tank right then and there. Only took an hour.  I highly recommend Fastplumbing247 and will be calling again when my other water heater bites the dust!
Jenny W.
Jenny W.
7/16/2018
Mac and team saved the day, again!  We had an issue with a pump on a Friday night around 8:30pm.  We called Mac and he was there within 30 mins!  He was able to help us diagnose the issue and also give us the best possible solution.  I can't recommend Mac and his son enough!
B C.
B C.
12/19/2017
We highly recommend this company. We needed a water heater replaced  and I called on a Saturday morning and left a message . I had a return call within an hour. I had also called 4 other companies and still have not heard back from them, some of which are listed on Yelp. We texted photos of the existing unit and told Mac the owner we could wait till Monday. He had a plumber here Monday morning and the water heater replaced in a matter of hours. I had to text Mac Monday evening to ask a question and he called me within a minute and said he would come out the next morning and go over the new unit with me. Both Mac and his son are pleasant to work with and willing to take the time to answer any questions and show you how the system works. They also clean up the area when they are finished working.
The price was fair and reasonable especially in comparison to what we were charged by another company ( J. Blanton) .
This company would be my first call in the future !
John K.
John K.
06/08/2017 12:00:00 SA
I find myself in one of those rare situations in which 5 stars are not enough. I wish I had found them years ago! I would have saved myself a lot of headaches. And money! In fact, when I showed him what another plumber charged me, and for what, his response was, you got robbed with no gun. Well, no more getting robbed for me: from now on I'm sticking with Fastplumbing247. You should do the same. My new water heater looks great, and even my mom was impressed with the work-- and that says a lot. Thanks, guys.
Nikki H.
Nikki H.
4/30/2017
We've used Mac twice and he's been great!  Our old water heater started leaking everywhere on a Sunday morning a few months ago. We called Mac after finding him on yelp and he came out the same day to replace it.  He was friendly, quick, and reasonably priced.  Then a few days ago, we found water on the ground again in our mechanical room.  We called Mac again (around 6:30pm on a weekday), and he showed up within an hour.  We thought it was the water heater, but turns out our condensation line on our A/C broke.  He fixed it quickly and charged us a very reasonable price again.  Highly recommend!
Lisa H.
Lisa H.
12/18/2017
Mac came to our house first to fix our water heater when the pilot went out a few months ago (yes, we watched YouTube video but still couldn't do it).  Luckily, my husband saved his number because he came right away tonight when we smelled gas and the heater stopped working.  He's not a heating guy, but he made sure we didn't blow up or ingest too much gas and gave us recommendations to help.  Mac is a great guy, responsive and helpful!
Susan W.
Susan W.
08/07/2018 12:00:00 SA
Texted them about the water heater in our new house randomly shutting off and Jimmy called us to troubleshoot within the hour. We made some adjustments to the settings and hopefully it stops shutting off. If not, we will be sure to call Fastplumbing247. Thanks!!
Daymon R.
Daymon R.
01/05/2018 12:00:00 SA
Woke up to no hot water when it -12 degrees.  Mac was easy to reach and was able to come out the same day.  Hot water heater was at end of life (10 years old), so they got a new installed the next morning.  Super fast, reliable and very professional.  When they finished my basement was cleaner than when they started - Mac will be my first call next time I have a plumbing issue.
Kevin M.
Kevin M.
9/17/2018
I called Mac and he was able to come out that evening to hook my water heater back up after the gas company disconnected it because of a gas leak. It was great that he was able to come so quickly, and he was friendly and knowledgeable!
Hilary S.
Hilary S.
8/23/2018
Mac and his team were unbelievable! I had previously used Four Seasons which turned into a terrible experience so I called Mac and he was out here the very next day. He replaced my water heater quickly and it looked and worked great. Unfortunately, the next day we found a leak (not his fault, it was from a Four Seasons mistake) and Mac came over 20 minutes later to check it out and it was fixed the very next morning. I will never use another plumbing company again. Mac was quick, efficient, reliable, prices were fair and the most communicative I have ever worked with. He called me 15 minutes after his guys left today to make sure everything was running smoothly. Mac is a great guy and great plumber! Highly recommend!
Randy N.
Randy N.
12/28/2017
I called in the AM and Mac gave me a good quote and price guarantee, said he would be at my house 10am, the latest- he arrived 15 minutes early and even texted me and told me he was on his way to my place.  Mac and Chris took my old water heater out, emptied it - Mac didn't want to have to keep the front door open during the cold (++), so they emptied it after the removed the water heater from my place.  They got everything installed super fast, even had to cut some pipes. Mac gave me a quick overview of how everything works and said I should have hot water in less than 2 hours.  I did!  It also improved my hot water pressure since my water heater was so old.  Mac and Chris cleaned everything up and even swept.  I could not be happier with the customer service, speed and quality of Fastplumbing247 (and Mac and Chris).  Thank you guys!  I will definitely be calling again for my other projects we had discussed.
Greta S.
Greta S.
1/20/2018
Mac was very helpful an fast! Replaced a 20+ year old water heater in a few hours, reached out the next day to ensure everything was working smoothly. Knowledgeable and efficient, would recommend and will use again when plumbing needs arise.
Joe P.
Joe P.
5/29/2018
Mack coordinated the crew coming to my home in a timely and convenient manner that worked with my schedule.   Jim showed up to my home when he said he was going to, with all the appropriate tools. They lifted a new water heater to my third floor walk up, quickly and expertly removed the old water heater and replace it with a new water heater. These guys were quick, professional, efficient, and did quality work. I would not hesitate to call them again for any issues or recommend them to any friends or needed help with their water heater. These guys are great.
Lee D.
Lee D.
4/18/2018
Sucks dealing with a broken water heater. But Mac came even earlier than promised and kept it real throughout the process. And he lives up to his company's name. Never saw anyone replace a water heater so fast. Knew exactly what he was doing.
Derek E.
Derek E.
4/16/2018
Our old 75gal tank was leaking and needed to be replaced. We called Fast Plumbing and Mac came over the same day (on a Sunday no less!) and got our new tank installed. Fast and friendly at a good price. Thanks Mac!
Nikki L.
Nikki L.
5/22/2018
Fast is right!  I had a new water heater installed in less than 30 minutes.  They were quick, courteous, and the price was right!
Paul R.
Paul R.
05/07/2018 12:00:00 SA
YELP came through again when I found Mac at Fastplumbing247 after our Hot Water Heater quit working.  Mac returned my call promptly and was able to fit me in the same day.  Unfortunately for me, my 14 year old hot water heater was finally done and I needed a replacement.  Mac had a new Hot Water Heater with him and he had it installed within an hour.  We went without hot water for less than 24 hours (1st world problems).  Price was reasonable as well.
Justin F.
Justin F.
6/18/2018
After 4 years, I'll finally leave my first review because Mac deserves it.

I might be the only person ever to have two separate water heaters break on me in one day, luckily I called Mac and he had both running quickly and cost-effectively. Immediately, Mac strikes you as the type of person who is honest and in it for the long-haul, there to provide quality service at a reasonable price and make it up in volume as a result of his expertise in his niche. He explained everything I needed to self-diagnose, and as a result, he knew exactly what he needed to do when he got there, and I didn't spend a single dollar more than necessary. He was so fair with his pricing and clearly knew everything about water heaters, so when the time came, I hired him to replace my 10 year old water heater at my house--The water heater was in a closet near new hardwood flooring and I'd rather be proactive than deal with the inevitability. He was quick to respond, he was quick to schedule, and he and his partner were lightning fast on the install. A few months later and the unit has been operating with good response and 0 problems. If you need a water heater fixed or replaced, and need an honest guy, pick Mac.
Josh E.
Josh E.
9/29/2018
After 6 days without hot water, and a thoroughly unsavory experience with our home insurance company, we called Mac. He and his assistant Sean were over the same afternoon with the exact water heater we needed. Sean masterfully maneuvered our old water heater through some tight turns out of our laundry room without leaving so much as a scuff on the trim. The new heater was in and operating in under an hour, and Mac even took some time after the install to walk me though some of the operation and troubleshooting tricks of my new heater. The positive reviews on here don't lie, there is nobody else I'd rather have doing work in my home.
Jenifer S.
Jenifer S.
5/20/2018
My sink overflowed due to the upstairs neighbor over using their garbage disposal. I foolishly called another plumber before calling Mac.  While the first plumber came out within a couple hours, he couldn't fix the clog. I called Mac, and Jim and Sean were at my place within an hour! It took some doing (no fault of theirs, just a stubborn clog that was difficult to locate at first) but after a couple hours they were able to unclog the pipe (kale and eggshells) and water drained again. Thanks again guys, you will from now on be my first and last call.
CM G.
CM G.
11/22/2017
Mac and Jimmy are A M A Z I N G!  Day before Thanksgiving and no hot water.  Same day service and with no gimmicks or ridiculous upcharges.  Old school professionalism and friendly service.  These guys actually care and know what they are doing. Thank you Mac and Jimmy!
Melissa K.
Melissa K.
6/26/2018
First time writing a Yelp review, but wanted to give a huge thumbs up to Mac and his quick and amazing installation of my new water heater. While my 20 plus year old water heater was still alive and kicking, I decided to be proactive for once and get a new one installed before a water disaster could occur. I called Mac yesterday afternoon, and by 9:30 this morning a new water heater was up and running. He and his team were efficient and took the time to answer all my questions on the heater (I asked a lot!). Also need to mention pricing was great....I called a competitor and they were $600 higher for the same type. Fastplumbing was a no brainer. Thanks Mac and team!
Brody D.
Brody D.
04/06/2018 12:00:00 SA
Mac is the best there is in Chicago for any plumbing needs. The first time I called I had blown up my disposal and he responded immediately, fixed it well, and was incredibly professional (not to mention affordable). Then, this morning I woke up with no hot water. I called Mac and he was at my house in less than an hour. Not only did he get everything up and running right away, but he showed me how to fix it in the future! I can't say enough about Mac as the best there is in the city and I would recommend that everyone call him because you will know you are getting the best service from a good person!
Shannon L.
Shannon L.
07/09/2018 12:00:00 SA
Great service- Immediate response and now has helped me troubleshoot twice over the phone! Thorough and patient!
Tim M.
Tim M.
12/21/2017
Mac's son came out on a Saturday morning with another guy and replaced my water heater in about an hour-hour and a half.  They had to disconnect and move my washer/dryer too.   Fast, professional, and did a great job.  I called two other places to get quotes and Mac's price was right in line with the other two.  Mac was also extremely responsive when I contacted him. I highly recommend these guys.
Julie M.
Julie M.
12/20/2017
Hands down he was the best plumber I dealt with. Based on the reviews I gave him a call regarding my water heater needing to be replaced in my condo. Every other plumber quoted that I needed to rip a wall down and hire a carpenter to remove it, but Mac came out and helped me solve the issue with no construction needed (saving so much money)! Overall, super responsive, fair, honest, and got the job done so quickly.
Merit M.
Merit M.
8/24/2017
Mac answered my call at 7:30 am this morning and 3 hours later I have a new hot water heater installed. Needless to say the customer service and responsiveness exceeded my expectations. Mac is also very knowledgeable - pointed out some things that should have been in place for the original install and he fixed for me. Also in his wrap up- he explained how the new water heater would work! Great service from start to finish!
Cynthia P.
Cynthia P.
10/07/2018 12:00:00 SA
The water heater went out in our condo building on a Thursday afternoon. I texted Mac around 8pm with a photo of the tank and the leak and he replied immediately. He diagnosed the problem from a few photos and was over here as soon as we got permission from our condo association. He didn't beat around the bush and gave us a very fair price for the work that needed to be done (a new tank as our old one was very old). He was out here quickly and he and his guys were professional and super fast. He even texted the next day to make sure we were happy.
Patrick S.
Patrick S.
10/03/2018 12:00:00 SA
These guys (and Mac in particular) are the absolute best. We had to replace our gas hot water heater recently. They were so quick and so much cheaper than expected. Mac was also nice enough to show us to fix a leaky toilet, and even showed us how to bypass a broken water booster in our condominium... all for free. We will definitely be calling Fastplumbing247 next time any issues come up.
Spencer N.
Spencer N.
04/11/2015 12:00:00 SA
Talk about speedy!!  I found Mac on Yelp on a Saturday afternoon and he was able to come out and complete the job (replace/install new kitchen faucet) within 2 hrs!!  Very honest, reliable, and reasonably priced.  Would highly recommend and will use again!
Alex T.
Alex T.
5/31/2018
Mac is highly recommended. Came to my restaurant after hours when we were in need the same day and helped fix the issue. Very accommodating and will use again!
Thomas Lee C.
Thomas Lee C.
09/11/2018 12:00:00 SA
A+ service and pricing. Mac and his crew were very responsive and were able to schedule us quickly for installation of our new water heater. The water heater itself has been great. Mac offered great advice for care and maintenance of the new appliance. I would highly recommend this service.
Cortney N.
Cortney N.
12/20/2017
Since I updated my review I actually got a response from this company, which I appreciate. But it is sad that a yelp review is the only way I could get a response and finally get an invoice for work that was completed over a month ago.
Cari R.
Cari R.
7/13/2018
Called fastplumbing on a friday night because my hot water heater pilot light went out and I could not get it relight. Mac answered asked me to take a couple pictures of my unit and he would call me back. He called right back and walked me through his process to relight the water heater. It worked. He did not charge me for the fix. I will use fast plumbing for all my water heater issues in the future. It is so refreshing that someone walked me through the process they use instead of charging someone to come out and look at it. I thank Mac for taking the time to see if it was a quick fix.
Andrew F.
Andrew F.
9/20/2017
Mac did a great job installing a new water heater in my condo. Price was better than any other quotes I received from other companies. Installation was perfect and came with a drain pain, something other companies wanted to charge extra for. Will definitely use Mac again in the future as my go to plumber.
Nick J.
Nick J.
1/13/2018
The hot water heater in our rental unit failed when the weather was single digits. Mac was on-site within 3 hours and immediately diagnosed the problem and had a new tank ready to go within 90 minutes. We had to delay the install so we could fully dry the space, but Mac worked with us to come back and install the new tank at 7:30 in the morning after the restoration team finished. His pricing was reasonable and he answered all of our questions. Highly recommend Mac and his team.
Carrie W.
Carrie W.
4/28/2018
My 10-y.o. water heater finally stopped working.  I called Mac because he had an impressive Yelp rating.  It's clear Mac works hard at customer service, i.e., returns calls/texts promptly, quick diagnosis of the problem, quick on site service.  Mac is high-energy (that's an understatement!), personable and I will call him again for plumbing issues and recommend him to anyone in need of a good plumber. Now I understand why his Yelp ratings are so high.
Mike B.
Mike B.
10/28/2017
Mac is truly a good man. He was honest, transparent, and really helped us out with our water tank. We were being overcharged for an old, over-sized tank, and Mac leveled with us on what would get the job done. This will save us a ton of $$ over the long run on electric bills. On top of that, he was a positive and upbeat guy which just made him enjoyable to work with. I would highly recommend Mac and Fast Plumbing!
Nikki E.
Nikki E.
12/29/2014
Mac of all trades! Mac will get the job done- he even made a last minute stop for an emergency on a Sunday night! Best plumber ever!
jenn m.
jenn m.
3/19/2017
Mack and his son were great. They're fast, efficient, and hilarious.
Madra G.
Madra G.
11/28/2014
Our entire plumbing system was backing up into our garden apartment this rainy spring and it was already getting late in the day.  We could not find a plumber willing to come out to try to help rod out the system until I called Mac.  
He came in about an hour and discovered that our flood control which had been installed about 20 years ago or more was not working at all and the gate valve had deteriorated.  He stayed for hours, pumping out the entire backed up system until it got to a level which would not back up into the apartment overnight.  
The next day he prioritized our need since a lot more rain was predicted.  
A new improved system was installed and since then there has been a faucet repaced, a bathtub faucet and shower replaced and several other jobs in our three apartment building.
The service is first rate, prices are reasonable, they are clean and courteous.  We are so happy we found them.
Susan B.
Susan B.
2/21/2018
All these five star reviews are no joke! This company is the real deal. Great customer service, communication, and fast and efficient service. Installed new water heater after a basement flood. Mac was straight forward and knowledgeable and left the work area spotless. I will definitely be recommending Fastplumbing247.
Tracy G.
Tracy G.
3/22/2017
Mac and his team were excellent, highly recommend them!  I had a leaking hot water heater that needed to be replaced.  A different plumbing company said that it would not be possible to repair unless we first did other major changes (taking out the granite counter tops.)  Fastplumbing247 was confident they could fix the problem in one day, without needing to take out the granite counter tops (which saved me a lot of money and time).  In the process of replacing the water heater they also found that I needed new electrical, valves and pipes.  They replaced everything and were very professional and at a great price.
C N.
C N.
1/18/2018
Mac is great. I've used him 3 times (water heater, sewage ejector pump, leaky sink). He's always super responsive, friendly and has the most fair price. Has become my go-to guy. Highly recommend!
Vivek M.
Vivek M.
3/23/2017
Mac and his crew were friendly, quick and efficient. They replaced my water heater within three hours of calling them.
Mo S.
Mo S.
02/01/2018 12:00:00 SA
These guys were great.  They arrived within 30 minutes of calling and replaced our water tank within an hour.  Great value, great service and very friendly.
Robert M.
Robert M.
10/11/2017 12:00:00 SA
With all the 5 star reviews, one might be a little suspicious. Don't be.  The reviews are accurate.   I called Mac at 7:45 on a Saturday morning, with an inoperative water heater.  By 10:45 a.m. I had a new water heater installed.  How can anyone beat such efficiency?  Price was a fair one, too.  Mac clearly takes pride in the service he provides, and he is a nice guy as well.
Will C.
Will C.
11/08/2017 12:00:00 SA
I called Mac at 7:30 a.m. in the morning about a leaky hot water heater that was not producing any hot water.  By 10:30 a.m. the same day, I had a brand new hot water heater installed.  Fast, friendly, competent service.  Highly recommend.
John J.
John J.
5/15/2018
Mac is the Man.  He is a legit nice guy, offers great service at reasonable rates, and is very responsive.  I have used him 2x to install 2 different water heaters.   Super speedy and efficient.  He even came back in the evening to check on a new install to make sure all was in order, which it was.  Highly recommend.  Thanks!
Mercedes S.
Mercedes S.
3/19/2018
I worked with Mac on getting my water heater replaced. He was very efficient and fair. I checked his quote against other big names and specialty companies, his was the best price for a good quality product. I would recommend using him again. His installation was clean and thorough. His customer service was excellent. Thanks Mac!
Saül J.
Saül J.
3/22/2017
This has to be hands down the best hot water heater repair service in Chicago. I jumped on Yelp and found Fastplumbing and gave them a call because our water heater was leaking. Still trying to guess who my second option might be in the event they could not come out the same day, here comes Mac walking into the apartment, no less then 10 minutes after my phone call. He started working right away to diagnose the problem. Mac had the heater dissembled within minutes. We had to replace the heater, which I thought he would have to put in an order and may not get it for a few days. Not the case. Mac was back within the hour, with a new heater and had it installed quickly. From the time I called, to the time the old heater was removed and replaced with the new heater had to be 1 1/2 hours. Maybe less. He also put in some new piping which included a new valve and stems that needed to fit the new heater. It was amazing to see our hot water heater repair done so efficiently. True professionalism, A+. I can't say enough positive things about the whole experience. In true aw. Thank you thank you thank you!!!!
Shakita J.
Shakita J.
03/09/2018 12:00:00 SA
My tankless water heater was replaced today by Mac. I called him at 9:30 and he was at my house with a new heater quick. He was very nice and gave me tips on how to do upkeep. He had to take down my old one to put the new one in. I will be referring him to family and friends if they have water heater issues!
Dan D.
Dan D.
03/07/2018 12:00:00 SA
Couldn't have asked for better service from Mac and his crew. I called him at 8pm on a Tuesday about a hot water tank that went out and he was at my place 12 hours later with a brand new one ready to go. About an hour later I was up and running! Mac explained everything clearly with no nonsense and was able to run through everything that wrong with the old tank in great detail. Definitely recommend him for any hot water tank and plumbing issues you have!
Patricia S.
Patricia S.
1/27/2017
I have to say, the best experience I have had dealing with any service company.  From start to finish, Mac was awesome.  Was able to give me price information on the phone and was not only reasonable but efficient.  The problem was with our radiant heat tank, it was done!  Mac and his team were here at the assigned time, knowledgeable, professional and very nice!  I sincerely hope our other water heater does not go out but have all the confidence in the world that if if should, Mac is the man.  Can't praise enough.
Frances J.
Frances J.
12/03/2016 12:00:00 SA
Fastplumbing247 TO THE  Rescue! I have a multi unit building. Tenants are calling me that they have no hot water! When I saw the 5 star ratings on yelp I was concerned they would be so busy it would be a few day before they could come out to see the problem. Star #1 I was pleasantly surprised when I called I was Not speaking to an answering machine or an answering service.  Mac, I believe is the owner answered the call. Star # 2 He said he was able to come out to access the problem in two hours. Lo and behold I needed a new tank. Star #3 He was very professional,friendly and he had a company that was able to supply the right size tank to be delivered the next day. Star#4 He delivered on his promise. The tank was delivered at 8am and his crew came shortly after. Star#5 They worked diligently until it was up and running. Star #6 My tenants are happy and that makes me happy. Star#7 They will address all of kinds of plumbing. Fastplumbing 247, is the company to call look no further.
Haleema S.
Haleema S.
03/11/2017 12:00:00 SA
Couldn't thank Mac enough. We had a two year old water heater that stopped working and he was able to help me reset the motherboard on the phone. It literally took less than five minutes. We had a guy that came out the day before and he said it needed a part, and that he's going to wait and see when it will come in. He saved us so much time and money. Thanks again !!
Doug S.
Doug S.
1/27/2017
I had a problem with my water heater and Mac and his son did a great job fixing it.  They were quick and easy to work with.  I had a great experience and highly recommend them.
Christopher K.
Christopher K.
6/27/2016
I called Mac at 1pm on a Sunday afternoon and he was here within two hours to unclog our A/C condensate drain that was slowly leaking onto our utility room floor. When he arrived, he fixed the problem quickly and confidently. He ended up re-piping the drain, and explained to me in detail each step of the process. You can tell he is someone who really enjoys his work and is extremely easy to work with. When it's time for me to replace my water heater in a year or so, Mac is the one who will be receiving the business.
Kristina M.
Kristina M.
11/27/2016
My in-laws were coming in town the Saturday before last and our hot water heater went out on Friday night, obviously. I called around and Mac was the only one who was immediately helpful. He came over about 2 hours after I called with a new water heater, which I needed because water was pouring from the bottom of the old one. He was in and out really quickly and my in-laws never knew that we had to get emergency service the night before. There is no one else I'd call in the future. Skilled, competent, affordable, and quick - what more can you ask for in a service provider?
David G.
David G.
7/25/2015
Yes it's true Mac is the man. Disconnected my old water heater and installed new one lightning quick(Late on a Saturday night). Affordable and will explain what he's doing step by step as well as any future precautions. Highly recommend.
Brian D.
Brian D.
02/02/2017 12:00:00 SA
Mac and his team were great.  This was the first time I've used them.  They were friendly, fast, and thorough.  They were also forthright about pricing and options, which I appreciated.  It's nice to feel immediately comfortable with a plumber working in your house.
Danielle R.
Danielle R.
11/26/2016
Shawn and Mac came to my house to repair my kitchen sink that was leaking and installed a new garbage disposal. Communication was excellent - they came out the very same day. I found them to be personable, kind, and efficient. Thank you so much for all your help!
Linda M.
Linda M.
02/10/2017 12:00:00 SA
I called Fastplumbing247 Water Heater Repair to replace my 19-year-old water heater.  They exceeded my expectations in every way.  They responded to my request within an hour and scheduled the work for the next day.  Jimmy quickly and accurately pointed out the work to be done and completed it in just a couple of hours.  He was knowledgeable,  courteous, and clean. I asked for estimates from several other companies before deciding to use Fastplumbing and received some suspect responses.  I am completely confident I chose the right company and highly recommend Fastblumbing247.
Alex N.
Alex N.
03/10/2017 12:00:00 SA
Mac was a life saver. It was after work on a Friday night and he came, saw my hot water heater AND replaced it all in 2 hours. Best part - he charged me an INCREDIBLE reasonable amount. I will be using Mac for all of my plumbing needs. I wish there was 6 stars so I could give another.
Hollie S.
Hollie S.
3/22/2016
Mac was so responsive and helpful from the beginning.  When I called with my issue, he first provided a solution over the phone (free) to try on my own.  When it didn't work, he worked with me over text to show the problem so he could try and come with the parts the first time.  He came the next day and fixed the issue! He will definitely be my go to plumber.
Craig Z.
Craig Z.
02/10/2017 12:00:00 SA
My water heater went out over the weekend.  I texted Fast Plumbing 247 on Sunday afternoon before the Super Bowl.  They responded right away and set up an appointment first thing Monday morning.  Mac came out and assessed the situation within 15 minutes.  My water heater was 13 years old and needed to be replaced.  The water heater is also located in our laundry room behind our HVAC system.  I didn't think there was a way to get it out of there without removing the furnace.  Mac, again, came up with a solution.  Within a couple of hours he had drained the old water heater, removed it, went and got a new 50 gallon Rheem water heater, and had it installed.  It works fantastic!  I can't say enough great things about Fast Plumbing 247 and Mac.  If your in need of water heater repair or replacement, call these guys first.
Will A.
Will A.
12/15/2015
Mac was referred to me by another plumbing professional. He came out to the house for an error code on my tankless water heater. The contractor that installed it had neglected to install a proper flush kit specifically for cleaning tankless water heaters. Mac came to the house the next day and identified the issue. He fixed it within a reasonable time span at a reasonable price. Very informative and professional.
Angela K.
Angela K.
6/21/2016
Mac was extremely quick in responding on Father's Day of all days. He showed up on time, fixed everything quickly and I didn't feel taken advantage of. Honest and efficient. Hard to find in a plumber these days. Thank you.
Kevin A.
Kevin A.
11/21/2015
Having worked with many plumbers in recent years, I can say that Mac Davies is as good and professional as they come.  He not only provides great, proper and fast service but he also follows up to ensure everything is in working order and is also very fair and reasonable on cost.  I would highly recommend him and he is certainly my go-to plumber now for any future needs!
Nicole S.
Nicole S.
3/28/2014
I scheduled and appointment with fastplumbing247 to assess a cracked toilet.  I am delighted with the service because the plumber, JIM arrived right on time and made a quick assessment that the toilet needed replacement. I than went on the internet to home depot and picked out a toilet.  Conveniently, Jim set up a time to return with the new toilet that same day and again, he arrived right on time.  Not only did he expertly install the toilet in 25 minutes, but he left everything clean and neat!  Jim was professional, cheerful, and efficient personal qualities made this an exceptional experience. I highly recommend fastplumbing247.com! Great price as well as great service.

*nicole
Tom K.
Tom K.
07/11/2016 12:00:00 SA
Mac came out last minute on a SUNDAY afternoon for a sewer line rod job when most plumbers are closed for business. He did a solid job on clearing out the tree roots from the sewer drain. Mac at first told me he couldn't make it due to the drain cleaning machine was left at another location, but he went out of his way and got the machine and showed up an hour later. Thank goodness I didn't have to wait until Monday to flush the toilet! Mac also previously did a great job on a hot water tank install.
Steve S.
Steve S.
11/02/2018 12:00:00 SA
I contacted Mac after getting recommended to him at 8:00pm. Loved that he answered his phone and immediately tried to trouble shoot my  lack of hot water problem.  He came over the next morning, got right to work and found the problem quickly.  I had water in the bottom of the hot water heater  which I knew meant a new one was needed.  2 1/2 hours later I was back up and running. Mac has a good attitude, likes what he does and had a god work ethic.  He stands by his work and I would definitely use him again.  I thought I screwed something up, called him 2 days later and he offered to stop by immediately.  I did screw it up and he continued to give great service. To sum it up.  Good service by a well prepared knowledgeable plumber that has a good attitude and seems to care about his customers and reputation!  I was also told by someone I trust that his price was fair.  I would definitely recommend MAC at Fastplumbing 247
Amy And Ed K.
Amy And Ed K.
11/24/2013
We had Mac unclog our front sink a little over a month ago. He charged us $225 for the service fee which we was fair and the sink became clogged about a month later. We called Mac to come over and he worked on the sink again and even offered to replace our garbage disposal. After the work was done, I was expecting the clog to be covered until his warranty and I would only pay for the garbage disposal installation. I was taken aback when he told me that he would ONLY charge me $350 for the sink and the garbage disposal installation. I have installed garbage disposals before, so if I had known that it was going to be $125 for a simple installation, I would have done it myself. I will never use Mac again for any of my plumbing needs.
Maria M.
Maria M.
12/22/2017
My husband went to change our furnace filter late last night and discovered quite a bit of water dripping inside of our furnace.  Our usual furnace maintenance person is not available 24/7 like Fast Plumbing, so we were scrambling to find someone to help.  This happening right as our Christmas holiday weekend was starting was terrible timing!  In a panic I called Fastplumbing247 hoping someone could help or at least point us to someone who could.  I spoke with Mac, and remarkably, he helped me completely fix the problem over the phone!  He was patient and extremely knowledgable, and by exchanging a few photos via text, he helped walk us through resolving the issue. In this day and age, it is rare to find a stranger or business who will happily help you without the promise of a payday.  Mac seems to truly care about what he does and the customers he serves.  I have saved Fastplumbing as a contact in my phone, and you can bet I will be a repeat customer in the future.  Thank you, Mac!
Zack C.
Zack C.
07/04/2018 12:00:00 SA
My wife, infant son and I had just moved into a new construction single family home on a cold, snowy Friday afternoon.  And had family in town helping us with the move.  We noticed on Saturday morning that we couldn't get hot water, which obviously isn't a problem you expect to have when being the first residents of a newly constructed home.  We called the developer, who couldn't even get the plumber who installed all the plumbing in the house, or apparently any other plumber in the City of Chicago, to come out and figure out the problem.  So the construction manager for the developer came out to try and fix the hot water heater.  He wasn't having any luck, so he called the developer's plumber (who evidently was too busy snowmobiling to come out and fix the problem with the water heater he had just installed).  The plumber gave him instructions over the phone as to how to reset the motherboard.  These instructions didn't work, at all.  It's now around 6pm and still no hot water.  We took matters into our own hands and found Fast Plumbing 24-7 on Yelp.  Mac answered the phone right away -- and this was Saturday evening -- and after we explained the issue, he knew what the fix was right away.  He asked for the make and model of the water heater and, over the phone, calmly explained to me how to reset the motherboard and fire back up the pilot light.  It worked perfectly, and we finally had hot water.  Keep in mind that the plumber who actually installed the hot water heater was unable to help fix the issue over the phone, but Mac was able to do it with a 7 minute phone call without ever having seen the water heater.  Mac was a hero in my house that weekend.
Gigi W.
Gigi W.
09/05/2018 12:00:00 SA
Mac truly saved the day!! As a new homeowner when our tankless water heater started acting up, we panicked. After frantically googling, I came across Mac. When I called him after hours at 8pm, he promptly answered and diagnosed the problem. He walked the through exactly what was wrong and how to address the issues. Every other company wanted to charge astronomical fees just to come out and look at the water heater or worse insist on fixing parts of the machine that would ultimately just fail and cause us more money and headache in the future. Mac was so accommodating and when our unit wasn't in stock, he upgraded us to the next model at no additional charge. He showed up exactly at 8am (as promised). There are so many great things to say about Mac and his team - if you are ever looking for someone to service your hot water heater - look no further!!! We are so grateful for his help and for rescuing us from a hot water nightmare!!
John D.
John D.
01/02/2015 12:00:00 SA
Mac is awesome!!  We had Mac come out because we had water dripping into our basement underneath our bathroom.  Turned out we needed a pipe rodded out.  Upon inspection of the pipe, he determined it would be better to cut into the pipe instead of trying to open the drain cover that was rusted on.  He noticed a crack in the pipe and was able to cut into the pipe at the crack and put a new cleanout opening right there.  He fixed two problems at once.  Since he was there, he also fixed a dripping faucet in the tub area.  He does very good work, is reasonable, and reliable.  What more could you ask.
Teresa W.
Teresa W.
6/27/2017
Being without hot water for 4 days due to another plumbing company giving us the run around and telling us they couldn't repair our current water hearted I searched Yelp and found Fastplumbing247.  I called them immediately and spoke with Mac.  He asked me a bunch of questions and knew all about the current water heater I had.  He said he could get the part to fix what he thought was wrong with it by the next morning.  Jimmy Mac, Mac's son called me first thing in the morning to let me know he was on his way (earlier then they estimated which was great).  When he arrived he got right to work and unfortunately found that my water heater was toast.  He explained everything and went over all of the options with me.  I had a new water heater installed within an hour and a half.  They were professional and knowledgable.  Their pricing was also much better than anyone else we contacted.  I will definitely be recommending them to everyone.  Thank you for such wonderful service!!!
Trisha R.
Trisha R.
12/18/2016
Mac is amazing!!! I can't say enough wonderful things about him. I had no hot water on Friday morning but thought that it was because of some of the work the city was doing to the water line outside and brushed it off. When the problem persisted on Saturday, I looked online and found Mac's number and called him to do a hot water heater repair. He took one look at the unit and said it was completely shot and there was nothing he could do. He said it was very close to flooding and shut off our water completely so that it would not flood my unit nor the one below mine (for which I'll be forever grateful). I waited to get the all clear signal from my landlord to have Mac replace the unit, and Mac came back just two hours later with a top of the line water tank. He removed the old tank, replaced it and moved the old tank out of the building. He's very personable, honest, and provides quick, clean and quality service. He also accepts Chase QuickPay as a form of payment, which is very cool for those that don't keep a lot of cash on them. I'm grateful this was a positive experience because now I have a plumber for all of my household issues! BONUS: He did not charge extra for coming on a Sunday, and as someone who works full time, taking days off to wait for service people is very difficult. I'd give him an extra five stars just for that.
Mina C.
Mina C.
3/31/2016
When we came home from work last night, we did have hot water. A panic came over me since we had to go to work the next day and the kids needed a shower from being at daycare all day. My husband and I checked on Yelp trying to find a place that would come out and help troubleshoot the issue. We made our 1st call to Fast Plumbing 24/7 and it was the best decision. Mac picked up and instead of just quoting us a rate over the phone like most people would, he actually helped us troubleshoot the situation. This day in age everyone is out to make a quick buck, but it was admirable to know there are still folks out there like Mac who cares about the trying to find a solution first. He explained what needed to get done and after several attempts it was obvious our water heater needed to be replaced. We were debating if a bigger water tank would be more suitable for our home. He could have honestly said yes, but instead he explained why we were fine with replacing the tank with the same gallon as before. All in all, his honesty won my business. We have a couple of rental units and I wouldn't hesitate to call him if I am ever in need of his service. You won't be disappointed!

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