Elisabeth O.
07/11/2020 12:00:00 SA
I'm really not understanding why my experience was a complete 180 from other reviewers, but calling it a nightmare would be a supreme understatement.
I needed a dedicated outlet for the sump pump in the crawlspace because you cannot use an extension cord for it in my town. I called Vlad, believing I had called him before and he never got back to me (this was my error). He was very polite and came immediately to look at the work needing to be done. So far, so good! He quoted me a very fair price and said he could do the job the same day - even better! I made sure I said that the sump pump needed to be plugged directly into an outlet. He said he needed to go to the hardware store to pick up what he needed, after 2 hours I called him to make sure he was coming back. He replied yes, he would be here shortly.
And this is where my nightmare began.
A couple hours later, I notice that it had gotten very warm in my house. AC is usually set at 72 and when I checked the thermostat, it read 80. I politely asked Vlad if he did something to the AC, and his reply was too many wires and went back to what he was doing. That really wasn't an answer but I went back in the house and turned some fans on, sure that he would fix whatever he did to cause the AC not to work.
As the hours progressed (he started work at about noon). the AC still wasn't working and the WiFi thermostat was turning off and on and re-setting every few minutes. He was messing with the breaker box for a REALLY long time and would NOT answer my questions but rather just shrugging his shoulders and ignoring me. You have no idea how frustrating that was.
At about 6:30 (still no AC, mind you), he comes into the house and asks me for an extension cord. I ask him what for. He replies that he needs one to plug the sump pump into the outlet. Excuse me, what??? The whole reason I needed a contractor was because I needed the sump pump to plug directly into an outlet! He tells me that he thought it was better to put the outlet close to the crawlspace door and that's why he needed an extension cord, because the outlet was too far away from the sump pump cord. I tell him that he did not do the job correctly and that I needed the outlet close enough to the sump pump so that the cord could be plugged directly into it AND he still needed to address my AC not working.
He insisted that he did nothing to the AC wiring and that it must be an issue with the AC or the thermostat. Both are fairly new and it was highly unlikely that it was not his fault. He insisted that I needed to call an AC person to come look at what the problem could be and repeatedly insisted that he did nothing wrong.
At 7:30 he comes back into the house and simply says, Money, give me money. My husband came home from work at this point and told Vlad that he must have done something wrong, crossed a wire, something, because there was no way this was not his fault. We wrote him a check for less than what we agreed on, because come on! He got a bit ugly at that but finally left.
We had no choice but to call the AC company that services our furnace/AC. That was a $155 service call. While we were waiting for them to show, I went to do a load of laundry only to find that there was no power running to the washer and dryer. My husband went to the breaker box and found that the washer and dryer were now connected to the furnace breaker, so YES ABSOLUTELY he caused the problem because the washer and dryer were previously on their own (correct) breaker.
So, the AC company could not help because it was not an HVAC issue, and I then had to find an emergency electrical company that had a $195 service call fee. No way in hell did I trust Vlad to come back and fix what he messed up. Although the electrical company came Saturday morning, the repair was so extensive (and required an HVAC tech along), the repair could not be done until Monday. We spent 72 hours without AC.
Attached you will see the invoices, showing that yes, it was very much Vlad's fault. We have had to pay over $1300 to fix what he did.
Installing a new outlet on a dedicated circuit breaker is basically Electrician 101.
In addition to this review, I will be filing a complaint with the BBB and seriously considering pursuing legal action - something I have never done in all my many years of being a consumer/customer.