Helaine A.

05/04/2023 12:00:00 SA

Our building was having multiple issues with the sewer line backing up into our tenants space. We called Wizard Plumbing and worked with Christian to schedule the replacement of the sewer line. It was important to our tenant that their store stayed open during the work. Christian worked with us and the city to get permission to have the trenching done after hours. Christian was very helpful throughout the process and went the extra mile to make sure we were happy. I recommend them and Christian for your plumbing needs.

Chad T.

05/04/2023 12:00:00 SA

The property manager called Christian from Wizard Plumbing to investigate why our store keeps having plumbing issues. They have assessed the issue was from the under ground pipe and made recommendation to property manager to have it replace. the work lasted for 4 days as planned. They worked during the night to avoid store shutdown. it was a good planning from them that help keep our business open during the construction. Recommend

Janice S.

4/20/2023

Wizard Plumbing and Drain replaced my sewer line last year. They did an excellent job! I was extremely pleased with how meticulously clean they left the areas that required digging down to the foundation and pouring new cement on top. The line was replaced from the house to the main in the middle of the street. This week my sink was leaking and Walter came out. He quickly found all the errors with the original inexpensive parts, replaced the faucet, cleared the line, and installed all new fittings that weren't plastic! He cleaned up the entire area and everything looks as good as new. It was so refreshing to have a company that hires and trains employees to be truthful and responsible. Walter showed me all the replaced parts and compared them with the ones he installed. Thank you!!

Roxane C.

5/25/2023

Needed to fix some installation issues from a previous contractor to pass inspections for my water heater.

Couldn't be happier with the service from Wizard plumbing from the initial phone call till the work was complete.

Dispatcher was pleasant and made an appointment for an estimator to come by and quote the work in a very timely manner. Dino came out explained the work and provided a fair estimate on the spot. We were able to schedule the work for the following day.

Jose was dispatched and arrived when expected. Wizard texted to let me know he was on the way. Jose reviewed the work with me and got started. His work was clean and professional. He even noted an issue with my water pressure being above standard and we were able to agree on a price to install a pressure reducer valve. Jose picked up the parts and returned same day to install it.

Completely trusted and satisfied with the performance by the Wizard team!

Will be my 1st choice for any future needs.

Kem K.

05/05/2023 12:00:00 SA

I don't know what to say. They used to be great but I've only had repeat negative experiences with them since Steve left, including the owners son.

Additionally they are dishonest in their pricing, charging 1000% more than others for similar services.

I can't recommend them.

Jess W.

12/28/2022

**This review is for the Office staff/ Call Center who spoke to me on 12/28/22 ** Extremely rude staff who has no customer service etiquette. (I'm not reviewing for the technician/ plumber)

I called on 12/28/22 to schedule an estimate. I was explaining my situation as I need to notify my building to shut down the water 3 days prior to the appointment date, to perform a valve replacement. The call center staff has a bad attitude and kept speaking over me as I tried to explain the situation. She eventually got very frustrated and RAISED HER VOICE and spoke to me as if she was annoyed. As a customer, I felt very disrespected.

I've called another plumbing service in town and their staff was 100% more professional and respectful than that of Wizard Plumbing.

Given a 5 star review on Yelp, I was expecting higher professionalism, and at the minimum-- respect for customers. If there was a recording of the call, I'd send it to their management to evaluate this office staff's poor professionalism.

The number I called is 650 262 0165 around 4 pm.

Haiyang H.

5/25/2023

I found this gem on Yelp. They helped me with issues in two properties (blessings of having little ones at home). I recently moved and wanted to change my water heater. I did biddings over the project and they provided the most reasonable price and far better & professional service. They helped me replace my water heater which went super smoothly, on time and on target. There was also one time they showed up and fixed something minor but critical for me, free of charge. I will definitely work with them again!

Lisa M.

5/30/2023

We had a leaky toilet on Memorial Day. Called Wizard Plumbing and they were able to schedule an appointment for us on the next day. Miguel was our assigned technician, and he came to our house within the 2 hour appointment window. Miguel was courteous, knowledgeable and explained the problem clearly. He expertly replaced the pipe nipple and the shut off valve, and no more leaks! I will definitely use Wizard Plumbing again!

Shenghong W.

5/26/2023

I wanted to remove the utility sink, this project might be overkill to call a professional plumber, but Miguel still does it quickly and cleanly, 100% satisfied with his service and the price is also fair compared with other quote I got.

BonBon S.

5/13/2023

Not only have their charges more than doubled for the same service in six months, but the actual service was not on point. I needed repair for a different toilet in the house. Although the service was quick, they used a handle that was not like the original, so I requested a replacement with the right handle. When they came back to install that, something happened such that now the toilet runs (fills super slowly) every few flushes. I sent them a video of the issue but have not heard back from them, so I'm lowering the rating at least until they fix this new issue.

Rey J.

5/21/2023

Was able to schedule an appointment within a day or two of contacting them. They arrived promptly at the agreed time and performed a free diagnosis of standing water on our crawl space. It required a service that they didn't offer but provided a quote for some other work needed they noticed and provided a recommend vendor for the immediate work needed.

Lei F.

10/19/2022

Our water heater leaked overnight, and I knew I had to call Wizard Plumbing. Our past experiences with this company have been superb, so it was a no-brainer.

Kyle came out the next day, inspected the heater, and said it needed to be replaced. He then proceeded to work on it immediately. It only took less than 2 hours of his time, and he was done. Kyle was fantastic to work with!! I had a pleasant experience. We were without hot water for less than 24 hours and now were up and running again. Yay!!! I highly recommend Kyle for your water heater needs.

Thank you, Wizard Plumbing!!

Hugh L.

5/19/2023

This place is crazy expensive. The sent me an estimate to replace my water heater for $4,000. The new water heater costs $800 and the installation takes 2 hours for 2 people. So it's $3,200 for a 2 hour, 2 man job. I went with a different firm that charged my $800 for the installation (and haul away of the old water heater) and they were wonderful. I will say that everyone was very friendly over the phone at Wizard Plumbing. So if you like platinum service at triple platinum costs, this may be the place for you.

Todd L.

5/30/2023

We've used Wizard Plumbing several times over the past few months and each time, I'm thoroughly impressed with their work, responsiveness, and attitude. Miguel, in particular, was thoughtful and meticulous. I can not rate them highly enough.

Annie W.

5/17/2023

My garbage disposal gears went haywire. Called Wizard and they sent someone out the very next day. It was hopefully an easy job, since I bought the same exact disposal as before, so swapping out like models would hopefully ease the replacement process.

John came out for an estimate and was able to work with my budget. He replaced my disposal in an hour and discovered that the main tube was too long, which caused our dishwasher to spurt out water. Now we have a new disposal and our drainage in the kitchen sink to exponentially smoother.

Great and responsive team inside and outside the office.

Yingfei W.

5/17/2023

I have a faucet that started to leak recently. Very quick kitchen faucet replacement by Ammar. No more leaks and tge faucet is working well.

Zongyun D.

05/10/2023 12:00:00 SA

Wizard Plumbing's Christian U has greatly helped my family in a pinch and has taken the time to explain the processes related to fixing our issue. Our sink was having trouble with its draining speed and Christian was able to remove the grime that was causing the issue. We appreciate all the help and flexibility that Christian has given us on such short notice. Thank you, Christian!

Bonnie Z.

12/02/2022 12:00:00 SA

Wizards to the rescue during Thanksgiving week! We had family visit for the holiday and our guest toilet was getting lots of extra use. We noticed some water leaking under the toilet bowl onto our tile floor. We were worried we would have a hard time getting a plumber to come out to fix things during Thanksgiving week. However we wanted to fix it before the holiday as we were getting ready to travel. I filled out the contact form on their website and got a reply early the next morning. Someone came out that afternoon and promptly fixed our leak by replacing the wax seal and resetting the toilet (it turns out the initial toilet installation was a bad job prior to us buying our house). I'd reach out to Wizard Plumbing in the future for any leak assistance!

Grendizer H.

5/23/2023

Fantastic experience with Dino and team. clear and honest communication. Dino checked out the water heater then explained the issue and gave me a couple of options, outlining the pros and cons with each approach. Did not feel pressured to go with either option but instead felt informed and was able to think through what would work for us. Once we made our decision Dino and his team were a pleasure to work with on the actual fixes. Great interpersonal skills and professionalism. The pricing was also fair and we even got a discount for repeat work. The issue is now fixed and I cannot recommend the team highly enough .

Dave H.

5/25/2023

Promised a call, got no call. At a minimum, they should at least follow up to explain why they're not interested in my business.

Yong K.

05/04/2023 12:00:00 SA

We had a plumbing emergency and we're so glad to have called Wizard Plumbing. They sent Mo S. out to us quickly and he was amazing to work with. He was experienced and demonstrated a ton of skill. After initial triage and taking care of the immediate need, he came to us with a diagnosis and a clear, honest assessment of what we needed to permanently resolve our plumbing issues. His demonstrated work ethic and expertise was enough for me to be confident Wizard Plumbing was the best company to contract with.

Julie L.

3/27/2023

Wizard may be great at fixing a leaky toilet, ibut not if they think your job is complex. I had Francisco come to the house last week and he was just clueless. He kept saying this is hard. He told me he would talk to his supervisor to have a supervisor called me.

No one ever called. I called wizard the next day and the lady who answered the phone told me that she would have the supervisor call me that day. No one ever called.

Three days later I called wizard and explained the situation for the 4th time.... Kirk, told me that he would have the supervisor call me within an hour. if the supervisor was unable to call, Kirk gave me his word that he would call me instead. Of course, no call that day.

I called wizard again, and talked to another lady, explained the conversation for the fifth time. She assured me that the supervisor would call me the next day. I told her how downhill wizard is going and her answer was OK .

I think lots of these reviews are based on the old wizard. I used them in the past, and they were good. Clearly, they have gone downhill. Unresponsive an unreliable.

Eric T.

5/24/2023

Christian is great! On time, friendly, offered me several options to repair my sewer lateral.

Dawn B.

5/23/2023

Wizard Plumbing sent out Juan L on very short notice to address a plumbing emergency. Juan was extremely professional and confident in explaining the process and assessing the problem, including offering several alternatives if the first option did not pan out. He worked very diligently on our difficult clog, and was successful, without needing to escalate to different methods to resolve the clog. Throughout the experience, Juan was delightful. His personality was perfectly suited to the task - he was calm, explained everything clearly, and was super respectful. Even my dog was a fan! And - before he left, Juan thoroughly cleaned my tub & shower that had backed up with gross water. it was spotless!! Thanks to Wizard Plumbing and Juan for turning a plumbing emergency into a positive experience.

Edward S.

3/27/2023

This is an update to my one star review for Moe at Wizard Plumbing. We took a break from the problem and then attempted to clear the laundry drain ourselves. At first we were using a small weak hand crank auger and it was slow going. Later we upgraded to a SuperVee (costs about the same, about three hundred dollars, as a simple visit from a commercial plumber) and Voila! we cleared the drain ourselves in about an hour! So much better than allowing Wizard to do the job which would have entailed tearing up our front porch and the cement garage floor--and for thousands of dollars to do this job!

Helen C.

5/15/2023

Our water heater went out unexpectedly. Juan came out and was extremely courteous and professional. I asked a lot of questions and he patiently explained what work was to be done, why and what is important from a safety, compliance and reliability standpoint. His work is very clean and the plumbing copper work is like jewelry tucked away in the water heater closet. Thank you Juan! You and your work are the absolute best!

Tony C.

5/18/2022

About a week ago, I reached out to Wizard plumbing regarding the installation of a recirculation pump. They did some initial research and then came back to me with some different recommendations. Their top recommendation (along with a another plumber) was to replace the unit. Coincidentally, our neighbors unit started failing during this time as well. (We live in a condo complex where many of the water heaters have started failing before their 10th year of operation.)

In light of our neighbors failing unit, it seemed like ours had it's days numbers, so we decided to go with the recommended unit. They replaced our Tagaki tankless water heater with a Rinnai Tankless water heater with integrated recirculation pump. It has WiFi connectivity so that you can switch the pump on as needed (on demand) or keep it on a regular schedule.

The technicians were polite, wore face coverings, and put on shoe covers when they went into the house. Although we had some difficulty getting the heater connected to the WiFi, the technicians called Rinnai directly to walk through getting it connected to my home network properly. Close to the end, they had a supervisor come by to inspect their work and everything looked really good.

I'm happy with the new water heater and the few seconds it takes for the hot water to arrive at the far end of our condo. (It previously took over 4 minutes and a LOT of wasted water!) This is a huge performance improvement.

Awhile back, I had an issue with one of their plumbers and when their main office found out, they were quick to address it, apologize for it, and went out of their way to make things right. To me that shows integrity, which is hard to come by these days.

I would definitely reach out Wizard Plumbing again.

Lester L.

5/17/2023

this was the third or fourth major service done by Wizard Plumbing on my home in San Carlos. Jose Sanabria was the perfect gentleman. Very knowledgeable about that which he spoke, sincere and willing to get the job done. Wizard has never disappointed me, and has always sent intelligent gentleman out to look at my issues. I would never hesitate to recommend Wizard Plumbing to anyone who asked me.

Vidyut L.

04/04/2023 12:00:00 SA

Wizard plumbing and Drain service was professional and prompt.
Starting out with making the call to get an estimate, the staff sent Miguel as soon as possible. We had a leaky faucet in one of the mater bathroom sinks, a pop up drain that needed to be replaced in the guest bathroom sink and also to fix an outdoor hose faucet leak.
Miguel told us what we needed and provided us with a couple of options/estimates.
We ordered new 8 inch wide sink faucets with drains included, which arrived sooner than expected after we had digitally signed the proposal.
Staff was kind enough to change the scheduled install/repair date to an earlier one.
Miguel and Ammar were on time, efficient and professional in doing the needed installation/repair. Payment was made and an invoice was sent right away to my email.

Overall, our experience with the entire service from Wizard has been great. Thank you!!!

Bob F.

5/24/2022

I have now used Wizard about a half-dozen times so I think it is time to write another review.

Here are the main reasons why I give them such a high score:
- it is easy to make an appointment
- the people show up on time.
- the guys making the service calls know their sh*t, are professional, and nice.

The guy that came today (Gregg Dolling) is a great example. Very nice guy, showed up on time, knew exactly what needed to get done and got it done in a timely manner. And most importantly, I have confidence that the work he did was done right. There were three projects that needed to get done, two of them were pretty standard, but one was a challenge to me. The people who build the house screwed up on the rough-in plumbing for the drainage underneath the sinks. Both sinks had pipes that were leaking and there was no obvious way to get a water-tight seal. No problem for Gregg.

As I said in an earlier review, these guys are not cheap, but they do excellent work that I have confidence in.

P M.

03/01/2023 12:00:00 SA

Just used Wizard Plumbing again for a toilet leak.

Still 5 stars!!

Linda was great on the phone. Juan came on time and was fantastic. He was super helpful and informative.

Wizard is our go-to plumbing service!! We highly recommend them.

Dina B.

3/24/2023

They responded fast and actually was able to come a day earlier. Jason is the person who came. Very polite and knowledgeable. He figured out what was wrong and fixed it fast. Next time I need a plumber I will make sure he is the one to come.

Grant H.

10/15/2022

Avoid - they damaged my water heater.
$350.00 plus I had to fix it myself - installers clearly not trained they hooked up 120 Volts to the terminal clearly marked controller - Do Not connect 120 Volts

Sheila C.

09/10/2022 12:00:00 SA

We ran into a problem installing our new washer and dryer. After the appliance store installers removed our old unit, they could not hook up the new washer because the shut off valve for the cold and hot water had become rusty and corroded. We couldn't see this before they moved it because we had a stackable unit that blocked our view of the valve. The appliance installers could not complete the job until we could arrange for a plumber.

We had used Wizard Plumbing and Drain once before and were impressed how soon they were able to come and fix our toilet, so they were our first choice. This time we were able to get an appointment for the following day. Oscar arrived right on time, and quickly informed us there would be more work involved than we initially thought to bring it up to code. Although no one wants to hear this, he explained exactly what needed to be done and why. Oscar had to leave to get the parts he needed, but returned in a little over an hour. In about another hour he was done. He worked quickly and neatly, all the while explaining to us what he was doing. We were impressed by his manner. Oscar is easy to work with because he can explain things so clearly.

Based on our experiences I would recommend Wizard Plumbing and Drain be your first choice when you need a plumber.

Lee B.

11/11/2022 12:00:00 SA

wizard Plumbing does good work and their employess are friendly and dependable, but their prices are absolutely astronomical. For that reason I probably won't use them again.

Pranav D.

11/25/2022

They were really responsive. Right from the agent who scheduled the appointment to the actual day of, it was a really good experience.

Waylon did a really good job of helping us with a clogged shower drain. He was there on time for his appointment with us and explained in super simple terms what needed to be done to resolve the issue.

We had a very positive experience working with him and would definitely come back to Wizard Plumbing because of Waylon.

Tina C.

02/01/2023 12:00:00 SA

Mike from Wizard Plumbing is awesome! Mike was incredibly helpful in solving our home's sewer problems. A different plumber had previously told us we needed to do a much larger job, and Mike came to provide a second opinion. He was thoughtful and thorough and gave us a very reasonable recommendation. Thanks to Mike's thoughtfulness, we ended up doing a smaller job that focused on only the key problem areas. They were fast and did a great job. Overall, I am so grateful for Wizard Plumbing for their dedication and customer service!

K C.

02/02/2023 12:00:00 SA

So refreshing to have such wonderful, personalized service! I had many companies out to give estimates and suggest what solution was best for an outside drain to the street. They were by far the most responsive and interested in fixing our issue.

Tina, in the office is amazing! Our technicians Mike, Sufian and Felix...outstanding!!

Highly recommend!

Kody W.

1/25/2023

Extremely unprofessional. Showed up more than 45 minutes late to 3 out of 4 of their visits and another time didn't show up at all. I requested two separate quotes and only received one on January 6th. I followed up several times and was told that Mike was not responding and they'd assign someone else. After 5 attempts (two phone calls and three email check ins), I gave up today 1/25 (19 days later). Very disappointed and would not recommend if you're looking for someone reliable.

D L.

3/26/2023

Walter did an excellent job fixing the leaking p-trap under my kitchen sink. Other companies I called told me it couldn't be done without a big project on the wall. But Walter came out with a easier solution. It's such a relief to have a fully functioning sink again. It's a little bit pricey to me, but you get what you pay for and these guys give great service.

I will definitely be recommending your services to my friends and family in need of plumbing assistance. Thank you again for your exceptional work and excellent customer service.

Daniel T.

02/08/2023 12:00:00 SA

Great service, Walter did a great job for me and would highly recommend his work to anyone who needs a plumber!

VB L.

2/18/2022

The folks at Wizard Plumbing are real pros. Whenever I call, it feels like they really are about me and are ready to fix anything that's thrown at them. Jay Schaefer did a marvelous job hunting down my problem and fixing it. He's now the go-to guy for my household plumbing issues.

Their prices seem a bit steep to me, but you get what you pay for and these guys give great service. They give a little discount for Yelpers, so make sure to tell them you found them through me!!

Kimberley F.

3/19/2023

Jason came round to fix our dishwasher and was great - very dedicated to making sure everything was working properly before he left and, while waiting to see that it was, he spent time checking other stuff out that Wizard had previously installed for us, to make sure everything was working as it should be. Very happy customer :-)

Jeff L.

11/09/2022 12:00:00 SA

Just want to give a shot out to Kaylee and Justin. From scheduling to completion of the work, they were courteous and professional. Kaylee helped me with the scheduling, and kept me informed regarding ETA. Justin, our plumber, was able to find the source of the leak. The repairs was completed professionally. He had to cut thru some drywall to get to the leak. And stayed to clean up all the debris before leaving.
This was my first experience with Wizard Plumbing. But certainly won't be my last. I recommend you give them a try. Note, they have appointments available on the weekends too.
Thanks, again Kaylee and Justin.

Eric H.

03/09/2023 12:00:00 SA

GOUGED!!! Wizard technicians came to replace a wax ring on a toilet that had a slow leak. For one-half hour of work, they charged $850.25. They had to turn off the water, lift the toilet up, remove the old wax ring, replace the wax ring, and then reset the toilet. Half an hour of work.

But wait. There is more. The old water supply line went straight to tank with no slack in it. They said they could replace the line for another $450 on top of the $850. They said they would have to go to the supply store to get a new one. When I expressed shock at the price, they offered that they could give me a discount. They would do both the supply line and the wax ring for just the $850. It turns out that they had a supply line in the truck.

But wait. There is more. When I said I would pay by credit card (which they say they accept), they said there would be a FOUR PERCENT service charge.

Walter did show me that the toilet now works and does not leak.

Their tag line: A Reputation Built on Honesty, Integrity & Exceptional Customer Service

Ryan C.

10/25/2022

I called to get my sink replaced and my toilet unclogged. They sent Waylen, who arrived earlier than expected and introduced himself while putting on shoe covers before entering the house.

Waylen emailed me an estimate before any work was done. Signed it and he moved quickly while also taking the time to explain what he was doing. All the work was done quickly, safely, and cleanly. Waylen was personable, efficient, and professional. The bathroom looked immaculate when he was done, as he spent time making sure he left it spotless. He even apologized for not knowing where all the items below the sink went, which of course, is not a problem at all. It was put back to normal and no issues.

Waylen spent extra time making sure both the toilet and the sink were working, even testing the temperatures for the sink.

I thoroughly enjoyed the entire experience. I recommend Wizard Plumbing and Drain's services and can attest for Waylen's professionalism and work ethic. Thanks Waylen!

Mark W.

4/28/2022

I have been using Wizard for over 5 years. Recently we had a fairly complex sewer line issue. I had Bryan Carmichael come out and diagnose the problem. Bryan was deliberate and thoughtful in his approach. I can absolutely assure you most plumbing companies would just give you the standard answer. Bryan came up with a solution, that's thought out! This was a fairly urgent situation, Bryan responded in a timely fashion. There are very few companies than can provide the level of service and professionalism! He had his crew( which is exceptional) at my house in a timely manner and finished the job on Time!

Wizard Is the Gold Standard! PERIOD!!

Francis M.

10/03/2022 12:00:00 SA

We haven't needed Wizard Plumbing and Drain's services since back in 2016 when they installed the plumbing for our laundry room.

Last night our toilet was running and I thought that I just needed to use my DIY skills to replace the Kohler/Techo Touchless Flush Kit.

However, the problem was a bit more complicated than that so I called Wizard this morning.

One of their plumbers, Manny, came over in about 30 minutes and was able to fix all 3 bathrooms in an hour.

They're still professional, good value, and responsive.

Michael N.

07/05/2022 12:00:00 SA

I called Wizard on June 2nd to have them quote some work that is needed for a remodel. I selected them based on their positive reviews and how frequently I see them in my neighborhood. They came by on June 3rd. They had a 2 hour appointment window and were late with zero warning given to me. I called after they were late and was only told that they were on their way. However, Mike did immediately apologize when he arrived and seemed like a really nice guy. I spent about an hour with Mike going through what was needed for the job. He said he'd get me a quote in 2-3 days.

Having heard nothing, I called on June 10th to check on status for the quote and the person on the phone told me that they were working on it and she would remind Mike. I called again on June 13th and got the same answer. Later that day I heard from Moe who I think identified himself as a technician who was asking about my job and knew nothing about it. First question was if this was a a remodel or sewer line work (answer: yes to both). He said he didn't think they even did work like that but would get back to me in an hour or two when he talked to his boss.

I never heard from Moe again. I called him on June 15th and it went to voicemail. I then called Wizard's main line again on June 15th and was told they were working on it.

It is now July 5th. I have heard nothing. Wizard wasted a bunch of my time and delayed my project.

L M.

02/09/2022 12:00:00 SA

I found my water bill went up by a lot and the front lawn was soaked all the time. I looked up Yelp and found Wizard Plumbing. I called them to come see where the problem was, they sent two technicians the next day. The technicians came on time and did some digging and found the leaking was from pipes between the water meter and the main vault to the house. Steve came at last, he is very professional and experienced. The quotes, work to be done and time needed was pretty clear that I was able to decide easily. Steve was ready to send his crew to start the work early next morning but needed to shut off water the night before. I wasn't prepared to have no running water right away, Steve was so kind that he offered to come back to turn off water after dinner so that my family could have enough time to take shower, finish dinner and save up water for the next day.

The crews (didn't get all their names) came early the next morning, they dug the ground and replaced new pipes. Job was completed on time and we had running water the same day as Steve said. The lawn was kind of muddy after the work was done, which I think it's hard to avoid and they did try to clean up as much as they could.

Job was done less than 48 hours from the day I called for the service, it was incredible. I'm very happy with the service, and would definitely use them again if needed.

Hassan L.

9/20/2022

I'm so happy I found Mo and his team! They did an incredible job...the team completed a huge task working diligently and quickly, in under a day. Everyone was incredibly responsive, I couldn't have asked for better plumbers!
Don't hesitate, the team at wizard is fantastic!

Brandon B.

4/18/2023

Dino and team did a great job installing new water heaters on the house. It was a large project that involved multiple days because of new pipes and moving water heaters outside. The project required new gas and water lines. Permit and inspection was a smooth process in view of the work. After Wizard finished, Dino kept in touch and came back to make sure the new hot water system was working properly. He was responsive to all messages and helped make things right. The overall team was friendly and took care while working at the house. Thank you Wizard and Dino!

Yariv K.

02/09/2023 12:00:00 SA

I had a great experience with Walter Calderon. Walter is very experienced, skilled and knowledgeable. Came in and figured it out.

M R.

9/30/2022

We've used Wizard for 10 years. Every job has been a pleasure. Friendly people, good work! With each job the tech made sure I understood what was happening and in some cases told me what not to do! lol!

Need a plumber and don't know where to start? Call these guys.
You'll pay a fair price and you won't worry about the details.

Pumbaa P.

09/09/2022 12:00:00 SA

We used Wizard Plumbing for a couple of times, and the experience had been consistent: professional, timely, and thoughtful. The most recently we asked them to replace a few kitchen hardware. The work needed more things on the spot, and Steven was able to handle them in real time. Particularly, this includes drilling the countertop: most plumbers will refuse to do it because of liability, but Steve did it for us with a handshake that if anything happens, he is not liable. I offered to have a written agreement, and he said he is good with a handshake. I see him going the extra mile for the customer and good old-fashioned human trust.

After that, a few weeks later, we noticed that water comes out of the the air gap when the dishwasher runs. We spent half of day to do some basic diagnosis but couldn't figure out the reason. Steven came, spotted the reason being the new air gap that was installed, replaced one for free, tested it, and finish in ~30min. I find him trust-worthy who cares about the customer and the quality of work.

I will happily recommend Wizard Plumbing, especially Steven (the owner's son).

Elizabeth P.

10/17/2022

I would highly recommend Wizard Plumbing to anyone needing fast, reliable and amazing service. Not to mention the reasonable price! Waylen was the BEST!!!
My drain sink to my washer wasn't working and he had it fixed and working in no time. I will definitely be using this company in the future, and let all my neighbors know what a fantastic job Waylen did.

John B.

02/05/2023 12:00:00 SA

Two months after the last clog, we had another one just like before. Justin came back and unclogged it, charged less because it had only been two months. He showed me that even though the backup never got as high as our kitchen, the clog was in the common pipe for the whole house. After unclogging, he put a camera down the pipe and showed me that there were no roots or anything obvious to cause the clog - just piles of... toilet paper. The pipe that goes to the sewer is relatively flat, so it was probably able to pile up until it filled the pipe.

I will definitely use them again. Hopefully not for a while, though.

Steve B.

7/26/2022

We had a bathroom remodel 8-10 years ago and contractor put in a very convoluted shower valve and is now leaking. Will require tile work and unfortunately very expensive. Gregg was very helpful in diagnosing but explained how expensive it would be and didn't push getting the work done. I'm going to go back to the contractor and see what he can do.

However at the same time, we had some irrigation work done a week ago and had a leak we haven't been able to find. Even though they don't do irrigation work, he was able to figure out what was going on and get water turned off. Will definitely call Wizard for future plumbing needs.

Terena F.

01/05/2023 12:00:00 SA

Wonderful service and excellent value. Plumbers were efficient while also friendly. They took the time to answer some of my questions even after the problem was fixed. Thank you! I hope I don't need your service again but if I do I'll call Wizard Plumbing

Ichelle B.

07/06/2022 12:00:00 SA

We are frequent clients of Wizard plumbing. They are very reliable, professional and repair/replace anything plumbing related. The best!
We are pleased with all the Wizard employees. Gregg particularly is a pleasant employee who is fast, efficient with a great personality. Highly recommend.

Mark S.

8/16/2022

We needed a new toilet and were lucky to have Wizard Plumbing ready and available as soon as we called.

Oscar F. was great. He was very direct in explaining the issues and what the appropriate course of action was and was able to complete the job in great time. Thanks again Oscar!

Fred T.

3/19/2021

So about 9 am my sons informs me about loud noises he heard in the garage. Wrut Wro go into the garage and yep the water heater is shot and leaking........

Nothing is worse than a water heater out and you have to start calling right away. I have reached the point in my life where I am unwilling to gut things out with freezing water and lets be honest I did not to deal with an in house insurrection either. So I began calling. After 3 places were unable to change it out for a few days, Wizard was next on my list having check out the Yelp reviews. I walked outside to make the call and WOAH! they werer right next door giving an estimate to our neighbor. I walked over and asked them to come take a look.

The next issue was one of timing. I had an appointment I could not cancel. Could they be done by 1230? They said yes. I was skeptical but pulled the trigger.

Manny and his partner were impressive:
They finished the job ON time
They were clean and polite
They wore their masks the entire time
They did a through job

Not much more you can ask for!

anh l.

05/04/2022 12:00:00 SA

IS IT POSSIBLE TO GIVE THEM 0 STAR RATING?!?! That's what they deserve, if not less!!

They don't return emails or calls!
LEFT MESSAGE 3 WEEKS BACK + STILL NO RETURN CALL.
Don't advertise quick response or have our technician say they'll get call and arrive same day if it's not true.

Kim F.

5/26/2022

Wizard plumbing did an excellent job fair price highly recommend

Mariano and his helper did a great job

Jesse W.

10/19/2021

Would you like to be lied to and left with giant holes in your yard for 3 weeks? Would you like to have to continuously call begging for updates on getting said holes filled in? We were told this would be a one-day job. It's been almost 3 weeks, and there are giant holes in our yard from our sewer repipe, including holes that allow rodents access to our crawlspace that we had just had reinforced by an exterminator.

Wizard Plumbing and Drain has not proactively contacted us once in those 3 weeks. We've had to keep calling and calling and every time we get the same run-around about how the city inspectors are way behind. But we contacted the city, and Wizard Plumbing hadn't even applied for the proper permits they were supposed to before they started our work. In fact, I can see on the city website that one permit was only applied for 12 days after they did the work--after we'd already been calling and hearing the same lie about waiting on inspection.

The inspector hasn't even been scheduled, because the city is waiting on information from Wizard plumbing that they've failed to provide. So they keep saying they're waiting on an inspection, but they cannot even REQUEST an inspection because they didn't do what they were supposed to for permits. Here's a quote from the email response we received from the city:

Due to the permits not being issued yet, an inspection cannot be requested. I also spoke with [Name omitted] who works in Permits. They are waiting for the plumbing company to satisfy certain conditions; they have been waiting for this information from Wizard Plumbing since September 29, 2021 and have not heard back from them. I apologize for your experience, but the hold up is not on our end and there is no scheduled appointment with an inspector.

This is an absolute nightmare. They keep lying to us and blowing us off. DO NOT USE Wizard Plumbing under any circumstances. Super shady practices.

Ventsislav Z.

11/18/2022

Very happy with Miguel! Not only did he manage to unblock our toilet and bathtub drains, but also clearly explained what was going on and provided advice on a number of questions not related to the original issue. Furthermore, he left the bathroom much cleaner than he found it, cleaning up much of the mess from the backed-up drains.

Tara T.

07/02/2022 12:00:00 SA

We've been using Wizard Plumbing for years! Their technicians - especially Gregg - are well versed in all things plumbing (e.g. from replacing taps to installing a tankless water heater). They're respectful, and they're willing to work around our schedule.

If you have a small/normal issue, you'll be in good hands with any of their techs. If you have a bigger issue, ask for Gregg - he's seen everything!

eric g.

12/28/2022

Great service! The response time was same day and tech they sent out, Moostasem, was great! He went above and beyond our pressing need and gave us some great information and advice for maintaining our pipes and system. We plan to keep this company on hand for future needs and recommendations of neighbors need service.

Daniel C.

10/16/2022

Wizard wanted to charge me $3400 to add a clean up outlet to the house. I called other places and their estimates where $2000 less at the least. The other plumbers could not believe how much he was up-charging. My elderly mother was the only one home when they came to give the quote and it seems they saw an opportunity to take advantage to the tune of $2k.

Additionally, he said that there was no way to clear the line without an cleanup outlet. $200 later and honest an plumber and we had our main line cleared and good to go. If we decide to add the clean up outlet it will be no where close to the $3400 they quoted.

Please call other plumbers, unless you want to get ripped off.

William A.

4/24/2022

I used Wizard plumbing to replace a corroded pipe in the wall of my condo behind my kitchen sink. Wizard was great through the entire job; they came on time for the initial estimate, were knowledgeable, and were also the cheapest of three plumbers I had quote the job. After accepting their offer Wizard worked to find a time that would work for me, and we got a follow-up appointment scheduled quickly to do the work.

On the planned morning the team - Manny, Miguel, and Beder - arrived right as scheduled and set to work. They were careful to lay down mats prior to starting work, and worked to minimize the size of the opening they had to make in my cabinets (we had agreed this was the better plan than opening the exterior wall). They completely rebuilt the entire kitchen drain setup, and replaced ~5' of pipe in the wall plus fixed an issue with the original 1960's construction where the pipe was sloping the wrong way. They even agreed to reduce the price relative to the original estimate when the job turned out to be smaller than expected once the wall was open.

I wouldn't hesitate to use Wizard again in the future, and would recommend them to anyone who needs a plumber in the area!

Ruiqi W.

5/15/2022

there was no no hot water coming out of our water heater. I requested help on Yelp and found Wizard Plumbing. I was able to schedule an appointment the same day (Sunday morning!) and Kyle arrived right on time.

It took him only a few minutes to diagnose the problem. He told us that it was a small ignition problem and he helped us fix the issue immediately with no charge. I was really impressed by the professional service provided by Kyle and Wizard Plumbing.

Highly recommend!

M M.

3/15/2023

wizard has always been our go to for all our plumbing needs- they're honest and reliable which is so appreciated.
walter came by our home today and he was awesome. super kind, worked quickly and efficiently. thank you walter and wizard!

Scott N.

3/20/2023

Our water heater went out on a Saturday, and as our hot water also provides the heating, that meant our heating went out too. Jason was able to come by the same day and special order the water tank to arrive on Monday. We were back up with hot water and heat by the afternoon. What a lifesaver!

Rosalie K.

3/28/2023

Jason R did such a great job for me. He was quick to assess the cause of the turned- off pilot of my water heater. He changed the old water heater efficiently and fast. Very friendly and nice person to work with

Justin H.

04/02/2023 12:00:00 SA

Junior came out to help us with a tub that was not draining. He was very courteous and professional, and easy to communicate with. He also figured out that the problem was just a simple stuck drain stopper. I had pulled it several times thinking that might be the problem but the drain never worked. But when he checked it out he immediately detected that something felt off, and after messing with it a short while he got it unstuck. So we were all set, and he ended up not charging anything, even though he did solve the actual problem came out for. We'll definitely be using him, and Wizard Plumbing and Drain, again in the future.

Tati T.

1/24/2023

On friday a plumber cancel so I tried to make an appointment with wizard between the 10 and 12 on the app when I tried to do that it was scheduled me and confirm I got a call by 930 from the plumbing and they told me that were not gonna be able to be seen today, I told her I was confirm so I wasn't sure why this happened but she said they dispatched already and I may have booked after this was done. I mentioned to her that that wasn't really good on their end and she said yes, we will talk to somebody regarding the scheduling, but she made time available for the plumber to come Saturday afternoon when he arrived, he did not tell us that he was coming. We heard it for our ring camera, he showed up for maybe five seconds I thought like and he looked at what was the problem. He said he had no tools for it so he scheduled us for Monday, which was already frustrating because we were dealing with our previous no show plumber. The plumber arrived on Monday at 8 AM, but the scheduled was at 9 AM. I had to have the person who was coming here basically rushed to meet the plumber but he was cool about it and Tina from the call-center had called me and she said don't worry about it we will he will hang tight and it worked out and they were probably at the house for about two hours, we got to work on and they were very clean and neat would recommend another time minus the booking schedule.

Amy C.

3/25/2023

Jason is incredibly knowledgeable and reliable. He showed up on a Saturday morning and immediately was more knowledgeable about a leak in our bathroom than a previous plumber. He diagnosed the problem, told us the repair plan, gave us an estimate, and has gone above and beyond in all aspects of service. Highly recommend.

David R.

05/10/2022 12:00:00 SA

I've used Wizard numerous times and they are really on the ball. Friendly staff, prompt, and they usually come in less than an hour.

I used them once to replace my sewer lateral and twice I have used them due to water heater issues.

Most recently I worked with Gregg Dolling on a water heater issue. He arrived on time, was friendly and explained the problem and his solution.

Margot J.

01/03/2023 12:00:00 SA

There's a reason Wizard plumbing has so many 5 star reviews!! We had a backup in our sewage line (roots busted through the old clay pipe) and ended up going with Wizard to replace the section of pipe. Prior to Wizard coming we had paid an astronomical amount of money to try and clear the blockage and felt pretty scammed by some of the other emergency plumbers we called. The folks at Wizard were so kind and helpful - quick to schedule appointments and offered reasonable pricing. I will be calling Wizard from here on out for any plumbing needs.

Jian H.

3/17/2022

After receiving such a comment from the owner, I need to provide additional information from my side.

- We have to send your company letter from our attorney because we weren't able to receive updates and communications with Wizard's PM for more than 3 weeks regarding the new scope of work (open trench). We were promised a new project estimation and break down of cost in Dec 10 2021 verbally but nothing were communicated to us until Jan of 2022. I can't just say yes to a $14K-$15K job without seeing the statement of work.

- This is the exact wording from the SM county engineer on the report of my property: For trenchless, the Sewer District requires lateral CCTV for trenchless approval. We did not receive any lateral CCTV for trenchless approval... On 11/18/2021, our inspector noticed Wizard Plumbing did trenchless even though the permit was marked for open cut. So the additional open trench job was needed because Wizard did not finish the proper approval prior digging. How come this was not communicate to us and instead your team gave us the reason This is the county's new requirement for every street in the neighborhood. (This is quoted from your field tech Mike.)

- We received a stop work notice from county for illegal encroachment in public street after your team began the digging. Then our home's public work permit was filed on the same date (10/21/2021) as the notice. (why?)

- Overall job quality lacks attentions to detail:
1. kitchen lateral pipe was broken when the new drainage pipe was installed. (Y junctions needed to be installed after several diagnostics)
2. Irrigation pipes are broken near newly installed 2-WAY clean out pipes.
3. Backfill near Christy box sunk due to inefficient soil material.

- Bottomline, Tina (your PM) has admitted that it is your organization's mistake for not following up closely on the permit status and she said We have to fix it. But before I presented the evidence from my own findings in the county, your team was still trying to have us to pay additional $14K without giving us a scope of work / estimate.

D Moz K.

06/02/2022 12:00:00 SA

WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! WAYLON! You see where I'm going with this...

I had contacted Wizard Plumbing on a whim a few days ago and they sent the Great & Powerful Waylon. He was punctual, kind, professional, KNOWLEDGEABLE, very easy to work with, rolled with the punches, and all-around good egg!

If the rest of the technicians at Wizard Plumbing are half as good as Waylon then you are in good hands!
Needless to say, it was a painless experience and we have found our plumbing technician!

Thank you Waylon!

Thank you Wizard Plumbing!

Tasos K.

3/16/2023

We had a problem with our laundry drain which was clogged. Walter and Jonathan showed up on time, they were extremely courteous, professional, fixed the problem and stayed extra time to make sure that everything is running smoothly. They also explained to us what was wrong and ways we can prevent future issues. Highly recommended.

Remi H.

9/14/2022

Called them and was told that they will come over in the afternoon and then they let us know in the last 10 minutes they won't make it that day and told us tmr afternoon. We needed things done more urgently and if we knew that they were unable to make it that day would have gone with a different company right away. Will not be using them since we don't know if they will show up.

Michelle W.

1/29/2023

These guys have helped us with our toilet as well as our sink twice. They are always fast to pick up the phone and make a usually same day appointment.

Michelle W.

7/27/2021

We were on the market to look for a new water heater due to our old one dying. My husband and I each went through Yelp to see what type of help we can find and the reviews for Wizard were amazing. I rarely see a plumber with 5 stars reviews and that many but I can certainly see why.

Their response from my first request was answered within an hour of my submission. We were able to quickly schedule time for them to come check out my heater and we had Francisco and Anthony come take a look and give us an assessment.

The quote was reasonable given what we were looking for and the work was detailed and quick. Francisco and Anthony delivered and executed well on our new heater and we are happy residents with hot water again!

Nicky P.

09/12/2022 12:00:00 SA

Our toilet and drain for two of our bathrooms had flooded twice due to a collapsed pipe. We worked with Mike and team from Wizard plumbing on a solution to fix the problem. The team was responsive and finished the work in less time and were honest in updating the quote based on the change in scope of work. Oscar with in Mike's team also did a great job in helping us install our food dispenser while the team was finishing up the piping work. The team left our house in a very clean state and were respectful of our living space. Overall very pleased with the service and would definitely recommend Mike & team.

Wei X.

09/09/2021 12:00:00 SA

This is an updated review after the service is delivered.

I am really satisfied with the service I received, the guy (sry, cannot remember the name) is professional and caring. Provided reasonable quote and different alternatives for me to choose. Even we didn't go with the hard way to fix the root cause, I would definitely hire them again to do that work if needed.

We have a clogged shower and decided to message this business for a quote. The schedule was smooth and since we are not in urgent, we scheduled for two days later. The technician arrived early on that day and did some inspection by getting into the crawl space. He also gave us different plans for the fix and a reasonable quote. We didn't go with the harder solution but just get the pipe unclogged.

The technician get the job done really quick and kept the worksite clean. They even offer a 30 day warranty. Will definitely use them again next time!

Linda C.

03/04/2023 12:00:00 SA

Working with Wizard Plumbing was easy: from calling to make an appointment, to receiving texts informing me when the plumber would arrive, to providing me with a well-trained plumber. Walter, the plumber Wizard scheduled for my project, was professional, courteous, and hard working. He repaired several plumbing issues I had, including replacing a kitchen faucet which was very difficult to remove. Walter was very persistent, trying a number of ways that finally removed the problematic fixture. He replaced it with a new one quickly, and left the work area clean and neat. Everything was done with a friendly, polite manner.

Baltazar S.

9/17/2022

I have to take the time to leave a positive review for Wizard Plumbing. These guys are great. They did a major sewer line project for me and were fair, responsive, professional and hard working. I appreciate their great service and highly recommend them. I will call Wizard first for all plumbing needs from now on.

Ak R.

12/02/2022 12:00:00 SA

Shout out to Moe & team member for the pleasant and straight forward engagement on clearing the sewer lateral. Moe provided courteous, professional and beneficial feedback for root intrusion to sewer lateral. Kudos to Moe & team member for making the effort to explain the issue and provide option remedies. Delighted with my experience with Wizard for the prompt attention, commitment to appointment and culminating with a remedy for my issue. Thanks!

Peter Y.

01/02/2022 12:00:00 SA

I had flooding in my basement after the California rains recently. I called Wizard Plumbing to come diagnose the problem and fix it.

The technician came and concluded that the problem was a lack of a sump pump. I paid $2,000 to get the sump pump installed on the same day.

Unfortunately, it did not fix the problem at all. It turns out that the issue is with my crawl space instead. Essentially I spent $2K on a solution that didn't address the original problem.

I called Wizard Plumbing and they promised to call me back in one day. It's been two days and I have not received a callback.

For a service that has 5 stars on Yelp I expected much better. May update this review later if I get a call back with a proposed solution.

Gina F.

9/27/2022

Our toilet stopped flushing completely and I called Wizard Plumbing and Drain. Within 1.5 hours they sent someone over. Oscar arrived and promptly fixed our issues on both of our toilets. Very quickly and was very nice and helpful. I would recommend Wizard Plumbing and Drain for any plumbing issue. Oscar was great!

Chris W.

3/27/2022

Our shower was clogged. We searched on Yelp and found Wizard plumbing. We requested a free consultation and was able to schedule an appointment the next day.

Waylen from Wizard came right on time at the start of the appointment booking time window. He quickly diagnosed and resolved my issue with the shower. I appreciate how clean he was able to keep the work area. Highly recommend!!

David P.

12/08/2022 12:00:00 SA

I recently used Wizard to clear a blockage in our tub. The Wizard team was, as usual, responsive and helpful. This time it was Mo that came to the rescue. Mo is knowledgeable, professional, and very accommodating (patient in helping me understand the issue and what he was doing). Thank you Mo!

Chip A.

3/14/2022

Landon from Wizard came on time (at the early end of the window even) and quickly solved my issue with the kitchen sink. I appreciated in particular how Landon showed me what he had done on my main faucet so I could proactively do the others.

I was surprised how high the replacement cost was for our little-used second bathroom faucet which I had the replacement for already. I had asked since it's been sitting on my to-do list, and they were there for the more urgent kitchen sink issue already.

I learned they have something like a $500 labor minimum even though it is a 30 minute job. That seemed a bit high but the good part was that Landon quickly walked through how to do it myself (mostly confirming what I had expected).

So in the end I just paid the $150 for their visit, and the included fast kitchen sink repair, as well as info for the bathroom faucet I can do myself and for proactively fixing the other kitchen faucet. $150 for a visit was quite reasonable for the Bay Area I thought. Landon was also pleasant as well as prompt so I'll keep their info.

Michael W.

1/13/2022

Disclosure: I didn't have any work done yet due to financial reasons but Wizard Plumbing had sent a technician to do an initial estimate. My goal was to replace my tank water heater with a tankless.

This review is for the process up to and including the estimate.

Messaging on Yelp, I spoke to Mark and he was very polite and responsive.

I called their phone number and got an initial estimate scheduled very easily without having to wait long!

The technician that arrived was Greg Dolling and he was extremely nice, polite, respectful, and knowledgeable!

He gave me very detailed explanations on what they would need to do to make it work!

Once I move forward with replacing my water heater. I'll definitely use this company and ask for Gregg!

Adele S.

9/14/2022

Oscar with wizard plumbing did an amazing job installing our bidet toilet! He was on time, professional and provided excellent work with installation. Would recommend using this company and have Oscar install again! Thank you!!

Cristal W.

9/13/2022

We've now used Wizard twice. They are so responsive. For the first call, my husband called on a Saturday, expecting to get a voice mail and an appointment for the following week. They came over that same day to address our issue. Today we needed them again, and Manny was awesome. He took his time and had to diagnose and repair a few different things to make sure our shower gave hot water and better pressure. We will use them for all our plumbing needs.

Gs P.

5/16/2022

I called wizard plumbing to get some information from the sewer line location, Mike Salem showed up on time and he was helpful and explained all the details I need it.
Highly recommend this company to anyone.
Gyorgy from G.Sofalvi Construction inc.

Dong L.

12/09/2021 12:00:00 SA

I called Wizard to unblock my drain. This happens 2-3 times a year. I've had this done for at least 10 years. I had a plumbing company check out the drain with a camera and they gave me a DVD of the drain to the city connection which I have. This DVD shows that the drain is all metal and shifted a little bit but is still OK. The angle of the drain to the city connection is shallow due to my house being the first one on the block and the furthest from the city main line, which is at the other end of the block. The last plumber I had come out assured me there was no problem with the drain, it was all metal, but due to the slight offset and the shallow angle it would have to be rootered periodically.
This time I had the misfortune to get Mo to come out to unblock my sewer line. He claims he is the lead plumber. After being there for half an hour he called me and said the pipe couldn't be cleared, the line was crushed, the line was orange paper and couldn't be repaired, the entire line had to be replaced, and it had to be done immediately, this was an emergency! This was on a Friday at 5pm. It was too late in the day for me to get a second opinion and I couldn't get a camera video from Mo because he said there was water in the pipe and the camera won't work in water. This would cost $15,000 but Mo would give me a loyal customer discount so I would get the bargain price of only $11,600. The catch: I had to sign a contract and pay $2000 right now. Mo said since it was an emergency, he'd have a crew there tomorrow morning. I went over the next morning, Saturday, no crew. Sunday, no crew. Monday no crew. I called Wizard. They said Mo doesn't schedule work crews and they won't have one for a week. Meanwhile the tenants called and said the bathtub was bubbling with sewage so I called Mo to rooter it again, convinced the line was broken. I was there when Mo arrived. I realized he hadn't rootered it fully the first time, only halfway, so the line remained partially blocked. I began to have suspicions and called off the job until I could get a second opinion. Mo called and talked me into giving Wizard a second chance. He's a good salesman. I relented and told them to come back. I immediately felt that wasn't a good decision and decided to call it off again on Monday. This was on a Friday. On Saturday they had a crew there. I told them to leave. Wizard cashed my $2000 check immediately. It's been 2 months. I went into their office last week and asked for an accounting of their expenses and to return the balance of my $2000. At this time I have received no correspondence or return of balance from Wizard. My drain works fine, just like it has for the last 10 years after it has been rootered.

Steve B.

11/10/2022 12:00:00 SA

Once again Wizard came to our rescue! Thanks Wiazard and thanks Francisco for the prompt arrival and great repair of our leaking water pipe in our basement. A call last night and a 9:00 AM repair this morning. Much appreciate the professional team at Wizard!

Jeff P.

11/09/2022 12:00:00 SA

This is the first time I've used Wizard, and will for sure call them first the next time I have a plumbing need. They answered right when I called and they got me an appointment the same day. Francisco was a pleasure to work with. He was on time, very competent, courteous, communicated well, and got the job done. I had a backed up kitchen sink and he took care of it.

Steven W.

08/09/2022 12:00:00 SA

Needed angle stops swapped out for our sinks. Gregg with nothing but awesome, he's a total professional! He worked cleanly and quickly, was friendly to chat with, and gave me a fair price. Will definitely be calling him the next time I have plumbing needs!

Jonathan K.

07/03/2022 12:00:00 SA

Great, quick, and easy service :) called for an emergency water heater repair and was fixed same day within a few hours

Don D.

09/02/2022 12:00:00 SA

Oscar did a great job for our mom's house! Thank you. Second time we hired Wizard. Prompt, reasonable and reliable.

Jr R.

8/30/2022

Just wanted to give a kudos to Oscar and Wizard. Had a pressure loss with our faucet and he came out less than an hour after calling in - uh, that's rare. Diagnosed the prob and we ordered the part from the manufacturer. Oscar was out again on the day we called when the part came in - like rapid again. Also found a leak under the sink and was able to repair on the spot. Never have we ever had such quick response from a plumbing company.

Hao Y.

10/29/2022

I sincerely recommend Wizard plumbing and its specialist Waylen. Our experience was superb!

We have a clogged kitchen sink. It was really bad. Due to overly trusting the kitchen disposal my wife occasionally would just pour the remaining dishes to the sink. It caused the draining of this sink completely clogged.

We first contact another plumbing service. They sent someone here but he wasn't able to fix it. We contact wizard plumbing to get it fixed. They are super responsive and send out help within the same day.

Their specialist Waylen is very experienced, responsible and committed. As I mentioned it's not easy to clear the line and he spent over an hour to get it done! Great service with great price! Thanks so much for a job well done!

Jumar B.

6/29/2022

Waylen repaired my garbage disposal unit quickly and efficiently. He also fixed the drains in my bathroom sink and shower. He was thorough in his diagnosis and explained every step of his process. I would definitely use their service again.

Mike W.

11/11/2022 12:00:00 SA

We had a great experience with Wizard plumbing today. They figured out our issue and fixed everything quickly at a fair price.
We highly recommend Wizard.

Jen Z.

1/17/2023

We've worked with Wizard Plumbing on four separate occasions and I'm finally taking the time to leave a review because they really deserve it! I've worked with many contractors before, none of whom are as straightforward and able to do the work with as much honesty, congeniality and professionalism as this team. I will be calling Wizard for all my future plumbing needs. They've helped us with clogged drains, refrigerator hook ups, hot water issues and sump pump diagnosis the last of which I wasn't charged for even though the solution made such a huge impact given all the recent flooding. Thank you, Steven and Wizard!

Vikram M.

9/15/2022

We ran into a water heater problem recently and we're so glad we used Wizard Plumbing! The problem turned out to be rather complex and required repairs spanning over a few days. Gregg went out of his way, working long hours to ensure the problem was fixed. Gregg is a thorough professional, dedicated to getting to the root of the problem. Gregg's experience saved me the enormous cost of replacing the entire water heater unit. I would recommend Gregg and Wizard Plumbing in an instant!

Noreen L.

8/21/2022

Waylen the plumber arrived on time and dealt with a very serious issue that we had in the house.
He gave us an honest and quick estimate and handled our overflowing pipes with courteous efficiency.
The best plumbing experience I have ever had, highly recommend this guy.

Always ask for Waylen!!

Catherine B.

10/05/2022 12:00:00 SA

Today I had no hot water and reached out to Wizard Plumbing. They scheduled a same day appointment and, Kyle, came out to have a look. He discovered that the pilot light was out and relit it. He was super friendly and professional. He also showed up early which I appreciated.

I worked with Wizard a little over a year ago on a complex plumbing project at my home. They were amazing throughout the process - great communication, skill, professionalism. They're my go to people for all things plumbing related. Can't recommend them highly enough!

Joe L.

7/13/2022

Promptly replaced a garbage disposal within a few hours of my request. No fuss, no mess, easy to deal with, job done right.

Deepak W.

7/26/2022

Mike came in to provide us a free estimate for a pipe clog and was super helpful and informative. Mike showed me with a camera where exactly the problem was, explained all the alternatives for how this can be fixed, the estimated costs and provided his recommendations.
The whole process seemed very comfortable and professional. Thank you Mike and team!

Allison C.

8/16/2022

We've always had good luck with Wizard, so we called them again when our bathroom sink decided to stop draining. Oscar came right at the start of our appointment window and fixed everything in less than ten minutes, with no mess--all the gunk went into his own bucket and back out to his truck. Really pleased with the fast, effective, and pleasant service.

Adriana Y.

08/02/2022 12:00:00 SA

We got a water leak under the sink (the water trap) and a loose kitchen faucet. My husband called Wizard on Monday, and Waylen came on Tuesday. He fixed the leak and the faucet in less than 30 minutes. My husband is happy, and I am very happy with the fixed kitchen faucet and no more water leak.

Wizard replaced our water heater last year, and we were happy with their work. That's why we called Wizard again yesterday. Their technicians, including Waylen, were very professional and efficient with their works.

Jenn B.

9/28/2022

I cannot say enough good things about my experience with Wizard Plumbing. My home is an older home with out of date shower plumbing. One faucet simply would not turn off and HOT water ran out of it non-stop. Being that we are in a drought, this was a huge priority for me. The field service technician, Alfonso, was prompt, informative, knowledgeable, and kind. He explained everything to me, showed me the parts and repair, and cleaned up the bathroom, repaired, patched, & painted the wall quicker than I had expected or been told over the phone as to how long it would take. Alfonso even checked out a few faucets for me and made a few adjustments to their improve performance at no cost. But what is most amazing is that my 4 dogs really liked him and he was kind & attentive to them too. I could not be happier!!

Adam L.

12/30/2021

Had a tankless water heater installed. Changed over from a tank. Installed a Navien NPE-A2. Overall experience with WIzard was great. From estimate to finish. Steven came out and gave me an estimate. Very nice guy. Jaime was the installer. Overall very neat and clean work. Heater works great. Good cleanup except for a few screws on the floor (2 of them). But it was late and it was dark so i can understand how he missed them. TOok about 7 hours or so to remove tank and install tankless. Reroute gas and water lines.

Overall highly recommend Wizard over other plumbers in area. Wizard's quote was also better than others in the area.

Kathleen J.

07/07/2022 12:00:00 SA

Very responsive and efficient! Highly recommend. Professional organization. They showed up on time and replaced the garbage disposal.

Vikram M.

9/15/2022

We ran into a water heater problem recently and we're so glad we used Wizard Plumbing! The problem turned out to be rather complex and required repairs spanning over a few days. Gregg went out of his way, working long hours to ensure the problem was fixed. Gregg is a thorough professional, dedicated to getting to the root of the problem. Gregg's experience saved me the enormous cost of replacing the entire water heater unit. I would recommend Gregg and Wizard Plumbing in an instant!

Noreen L.

8/21/2022

Waylen the plumber arrived on time and dealt with a very serious issue that we had in the house.
He gave us an honest and quick estimate and handled our overflowing pipes with courteous efficiency.
The best plumbing experience I have ever had, highly recommend this guy.

Always ask for Waylen!!

Catherine B.

10/05/2022 12:00:00 SA

Today I had no hot water and reached out to Wizard Plumbing. They scheduled a same day appointment and, Kyle, came out to have a look. He discovered that the pilot light was out and relit it. He was super friendly and professional. He also showed up early which I appreciated.

I worked with Wizard a little over a year ago on a complex plumbing project at my home. They were amazing throughout the process - great communication, skill, professionalism. They're my go to people for all things plumbing related. Can't recommend them highly enough!

Joe L.

7/13/2022

Promptly replaced a garbage disposal within a few hours of my request. No fuss, no mess, easy to deal with, job done right.

Deepak W.

7/26/2022

Mike came in to provide us a free estimate for a pipe clog and was super helpful and informative. Mike showed me with a camera where exactly the problem was, explained all the alternatives for how this can be fixed, the estimated costs and provided his recommendations.
The whole process seemed very comfortable and professional. Thank you Mike and team!

Allison C.

8/16/2022

We've always had good luck with Wizard, so we called them again when our bathroom sink decided to stop draining. Oscar came right at the start of our appointment window and fixed everything in less than ten minutes, with no mess--all the gunk went into his own bucket and back out to his truck. Really pleased with the fast, effective, and pleasant service.

Adriana Y.

08/02/2022 12:00:00 SA

We got a water leak under the sink (the water trap) and a loose kitchen faucet. My husband called Wizard on Monday, and Waylen came on Tuesday. He fixed the leak and the faucet in less than 30 minutes. My husband is happy, and I am very happy with the fixed kitchen faucet and no more water leak.

Wizard replaced our water heater last year, and we were happy with their work. That's why we called Wizard again yesterday. Their technicians, including Waylen, were very professional and efficient with their works.

Jenn B.

9/28/2022

I cannot say enough good things about my experience with Wizard Plumbing. My home is an older home with out of date shower plumbing. One faucet simply would not turn off and HOT water ran out of it non-stop. Being that we are in a drought, this was a huge priority for me. The field service technician, Alfonso, was prompt, informative, knowledgeable, and kind. He explained everything to me, showed me the parts and repair, and cleaned up the bathroom, repaired, patched, & painted the wall quicker than I had expected or been told over the phone as to how long it would take. Alfonso even checked out a few faucets for me and made a few adjustments to their improve performance at no cost. But what is most amazing is that my 4 dogs really liked him and he was kind & attentive to them too. I could not be happier!!

Adam L.

12/30/2021

Had a tankless water heater installed. Changed over from a tank. Installed a Navien NPE-A2. Overall experience with WIzard was great. From estimate to finish. Steven came out and gave me an estimate. Very nice guy. Jaime was the installer. Overall very neat and clean work. Heater works great. Good cleanup except for a few screws on the floor (2 of them). But it was late and it was dark so i can understand how he missed them. TOok about 7 hours or so to remove tank and install tankless. Reroute gas and water lines.

Overall highly recommend Wizard over other plumbers in area. Wizard's quote was also better than others in the area.

Kathleen J.

07/07/2022 12:00:00 SA

Very responsive and efficient! Highly recommend. Professional organization. They showed up on time and replaced the garbage disposal.

Vikas M.

12/29/2022

We needed an emergency plumbing service to snake our main line because the bathtub and downstairs toilets were getting clogged. Wizard plumbing was amazing and super responsive. They sent a tech within an hour and he was done soon after. Also showed us a video of the issue and explained any future work that might be required. Excellent customer service and our tech Miguel was really great as well. I highly recommend.

Ellie C.

10/12/2022 12:00:00 SA

My house in Millbrae has been having plumbing issues the past couple of years. Our existing sewer lateral finally collapsed, necessitating connecting to the new city lateral. Two bids from plumbers cited an upslope to the new lateral, which would require pumps, electrical, etc at a cost of $50 to $60k. Wizard came out, took the time to crawl under the house and into the new city line, and determined that they could install all new plumbing, raising it so that the existing slope would work; no pumps or electrical. And the cost? About half; plus a great discount for cash payment. With the deposit received, they were off & running, obtaining the permits and on the job within 2 days. They managed the work so while one bathroom was being worked on, the other one could still be used. The project was complete within 2 weeks; all inspections passed. I definitely recommend Wizard!

Sue S.

05/07/2022 12:00:00 SA

I was in a pinch. My other plumber couldn't get out for a regular service. Now my garbage disposal went out. Soonest to come was 2 mos out that was unacceptable. Found Wizard, have been happy since.

Shyue Ping O.

2/16/2022

Water heater broke down after 18 years. I initially went with another plumber that I used before. Was charged $99 for diagnostic and then given a ridiculously high estimate for replacement. Smelling a rat, I decided to get Wizard in for a second opinion, having used them before for other plumbing services. Wizard came in and gave me a much more reasonable estimate. They even helped sourced for a short water heater, which was in short supply in the entire Bay Area. The heater was replaced within the day and the technicians were very friendly and gave me lots of useful advice on the care of the water heater as well as options to go electric or tankless in future.

I highly recommend Wizard. You can't go wrong with them.

Laura N.

12/09/2021 12:00:00 SA

$629 to fix a leaking kitchen drain and a backed up dishwasher air gap. Took the technician about an hour to complete. It was urgent so I was going to pay to get it fixed. The work looks good and I have no complaints there. The worker was likely a smoker as my wife had to open all the windows to get rid of the smell.

The price tag is what I have an issue with. It would have been $700 but I got a 'discount'. Next time I will be getting multiple bids before embarking on any projects. Recommend the reader do the same if you have any plumbing issues.

Here's what I was charged.

$289 to replace a U pipe under the sink
$250 to run a snake to unclog the drain
$175 quoted but but settled for $100 to replace the air gap (?)

Davis W.

11/27/2021

I had a clogged mainline that caused all our fixtures in the house to drain very slowly. This was very inconvenient especially as we are taking care of our newborn. I called Wizard Plumbing the evening before and Sam came out the next morning right on time, he explained what he is going to do and my options as a homeowner in detail and transparently. As he worked to clear the clog, he was also patiently explaining what he was doing and educating me as a homeowner on my sewer pipes. He was able to clear the clog in under 30 minutes and we were able to go back to taking care of our newborn with barely any interruptions! Sam was very knowledgeable, friendly, and efficient in getting the job done, and is a true professional!

If I could give 6 stars I would. I would recommend Sam and Wizard Plumbing without any hesitation to my friends and I would 100% call them again if I have another issue with my plumbing next time!

Nathan T.

10/13/2022

The team at Wizard have helped me out a few times over the years. New water heater installed surprisingly fast awhile ago, and the last visit helping get a new dishwasher and kitchen sink sorted out. This time we noticed the kitchen sink losing water pressure slowly month to month; while I had been cleaning out the bottom faucet filter, that wasn't working and just assumed my aged galvanized pipes were going to be a culprit. However, not the case, Waylen stopped by on time as scheduled and quickly diagnosed a hidden faucet washer I didn't know existed, got the head disassembled and, voila...fixed. He also provided some easy advice on how to flush out the water heater from previous install and I got that sorted myself. Fun fact: gotta do this once a year, lesson learned. Waylen's a class act and the folks at Wizard have always been reliable. Would be great if all businesses were run this professionally, right? Thanks for your great service. Recommended.

Daniel J.

12/10/2021 12:00:00 SA

I have used Wizard twice now, and I am thoroughly impressed with its customer service and ability to fix the problems in a timely manner.

I wholeheartedly endorse Wizard Plumbing and Drain, and I am going to go with Wizard from now on for all my plumbing needs.

Garima C.

5/24/2022

We contacted few vendors to change our toilet. Wizard plumbing was on time and easy to work with. They gave us competitive quote and executed the job as expected.

Wendy C.

5/24/2022

Our garbage disposal gave out and caused a leak under our kitchen sink.
Gregg Dolling came out and fixed it. We were extremely pleased because he was prompt and courteous, and he kept his work area neat. This happened a couple months ago, and we haven't had any issues since.

Jim H.

12/22/2022

Great service from Wizard Plumbing. Have been using their services since last year and each time have been a great experience. Shot out to Mootasem, who provide a great service for helping my sewer issues with great feedback to problems I had!

Roneal J.

5/30/2022

These guys are my go to plumbers. Not the cheapest but they do a good job. I'd rather just pay once and have the job done right. Every tech so far has been really great. Most recently, I called them because my parents had 2 clogged toilets. A tech named Landon showed up in 30 mins. After an assessment he gave me a few options but before moving on to that he wanted ti try plunging it one more time. Turns out he dislodged the clog and saved us money. On top of it all, he was very personable and overall a really nice guy. Another great experience. Having to call a plumber is not fun but at least these guys make the process a bit easier.

Sandra L.

01/02/2023 12:00:00 SA

Miguel did a good job today and he worked alone! He removed the old water heater and installed a new one....a bit pricey and unexpected but got it done in a little over 2 hours. He had such a pleasant disposition. I recommend Wizard for future plumbing needs.

Derek T.

05/03/2022 12:00:00 SA

Gregg arrived earlier than the window and literally diagnosed and fixed the garbage disposal unit in under 5 minutes. He even showed me the issue and how to resolve myself in the future. Really friendly and professional and would definitely hire him/Wizard again on future plumbing needs!

Doug S.

4/28/2022

A tenant complained of a noise in the garbage disposal. I contacted WP&D to come out and assess/ repair. Note that I'm not in the same town, so WP&D could have told me anything and I'd have had no choice but to believe the. Instead, they arrived on time, assessed the problem, and promptly solved it. There was some debris in the disposal. Remove the debris, problem gone. Highly ethical, very courteous, and just good people.

WenYing Y.

10/31/2021

Wizard plumbing and drain responds to the online quote and arrange the appointment very quickly. Gregg is very experienced, professional and did an excellent work! Now I can use hot water again!

Vicky M.

7/23/2022

Customer service was very polite and helpful when I explained about a leaking kitchen faucet. She said they usually don't repair faucets but do install new faucets. I told her I didn't have a clue on choosing a new faucet. She suggested I take a picture(s) and that Home Depot should be able to help me. Went to Home Depot and they were able to assist me. I returned home and called Wizard. I got the same nice customer service person and she sent Landon. He arrived in less than 30 minutes. I was so great full for getting help so quickly. Landon was very pleasant and professional. Problem got resolved. This is the second time I have used Wizard. When needed, I will call them again and ask for Landon.

MR D.

8/18/2021

Guy on the phone is deaf or something and doesn't know how to talk to customers.

Owner should fire him.

I thought calling top rated company meant I'd get service. Not a clown on the other end.

Teebs C.

10/23/2021

Gregg came to our house today and was just wonderful. He was kind and polite and helpful. Wore a mask and when I told him we were a no shoes household he put on shoe covers. In addition, he discovered that the problem indicated by Home Depot when trying to install my dishwasher wasn't even a problem at all! The valve they told me had to be replaced worked just fine, and he quickly disconnected my soon-to-be-replaced dishwater in a matter of minutes thereby saving me $300.

Gregg was great, and I am happy he came to help us out!

Vincent N.

03/03/2021 12:00:00 SA

Omar arrived on time, wearing mask and social distance, super safe!
Omar helped us inspect all the drains and incoming water pipes conditions.
Courteous and efficient, highly recommended!

Joanna H.

1/15/2022

Antonio came out to my home on a busy Saturday afternoon. In the middle of the night on Friday, my toilet started to drip, squeal and the water pressure was so low that it wouldn't flush!

I have never used Wizard Plumbing prior, but I am an educator at the school next door (The Burkard School) so I immediately reached out and was able to get someone to fix my toilet Saturday afternoon.

The price for repair was fair & Antonio was efficiant with his work.

I'm a big believer in supporting my neighborhood businesses and will be using Wizard Plumbing going forward.

100% Recommend.

Mary X.

10/11/2021 12:00:00 SA

I had a positive experience working with Wizard Plumbing. They're able to send someone within 1-2 days to come out for a free estimate. The two gentlemen that came were able to help me descale the deposits that had built up in a pipe that was leading to my fridge dispenser being slow. I also had a small shower leak in the bathroom, and Gregg was able to come by and take a look to understand the parts needed. Luckily, he had the parts in stock so did not need to wait a week to order the parts, and Gregg was able to come back the next day to fix it. Gregg has 40+ years of experience working in this area so I felt at ease with him doing the fixing.

Their invoicing is very detailed and spells out exactly all the services performed so it is very clear for the customer. Thank you!

Stacy F.

9/23/2021

I am so glad I found Wizard! Our tub, bathroom sink and kitchen sink all backed up to the point of no return. I called Wizard Plumbing around 7:30 pm and a professional scheduler was able to get me a time slot for today, which was AMAZING! I am used to waiting a few days usually. The service window was noon to 2 pm.

Mike showed up at 1 pm, which was fabulous. He was extremely cordial and very professional. He had to go into the crawl space and put on protective booties! It was top notch professionalism and very respectful to me.

Mike explained that the normal process after snaking the drain was to show what was found through a camera. It was great to see what the issue is. EGG SHELLS! :) The price seemed like a deal for the services provided.

Mike, you are terrific! Thanks so much for your amazing service. You and your company are FANTASTIC!

Hussain R.

10/17/2021

Have been a customer of Bell Plumbing but they totally failed us this weekend when our shower started leaking and the only solution was to turn off the water to the house. Called a couple places and Wizard was the only place with an actual person who could tell me they could definitively help us instead of forwarding us to some unknown dispatch unit.

100% recommend these guys - they've got me as a client for good.

Joyce F.

3/18/2021

Gregg Dolling at Wizard is my go to plumber.
I have used him twice & both times showed up on time.
In addition he is very knowledgeable & immediately fixes the problem.
I highly recommend him.

Wei H.

11/21/2021

Yesterday I screwed when I was trying to install a water bidet to the toilet and it started to leak a drop to the floor every few seconds, I did not know how to fix it even after I removed the water bidet, so I immediately called Wizard Plumbing and Drain for help, they made the schedule for me the next day. Sam, a nice and smart guy came to my place this afternoon and fixed the leak within 5 mins, he also explained to me why the installation of water bidet caused the leak.

I have used Wizard Plumbing and Drain several months ago and the service was professional and high quality, and this time I have the same experience. I would recommend it to everyone who lives within the area they serve!

Nicole M.

06/07/2022 12:00:00 SA

Fantastic all around. My problematic eight year old water heater finally started to die on Memorial Day weekend. Dustin came out to reset it for me and it was okay for about a week and then I decided to just get a new one. His colleague Waylen ended up installing my new water heater a week later and did a great job. So thankful for same day service especially on the weekend and relatively inexpensive for the work that had to be done. Definitely will use again. Thanks!

Jian M.

12/04/2022 12:00:00 SA

Had a gas water heater broken down on Sunday afternoon! Ugh! Called Wizard Plumbing and Drain at 7pm on a Sunday night, and a nice lady picked up my call! An appointment is set for Monday morning 8-10 for a free diagnosis. They deserves a 5 star for their service already!

Kevin I.

01/10/2023 12:00:00 SA

Bummer. These guys do great work. Unfortunately they are insanely out of market expensive. I used them for years on multiple difficult jobs (see the review below). They always did great. I recently asked them to replace a storm drain. They quoted me over 3x the price for the same job they did 3yrs ago. I even sent them the older invoice. They knocked it down to 2.5x the price from 3yrs ago. It was an emergency if I didn't solve it before heavy rain, so I booked it a week in advance. A week later, when they were supposed to show up at 8am because it was raining hard that next night and I was in trouble, they moved the appointment to noon and then cancelled and moved it to the next morning, after the storm. Decided my job wasn't emergency enough I guess, even though they were doing other jobs that had been booked in the interim. Incredibly frustrating. This was after they replaced a sump pump for me two weeks prior and sat it in the pit wrong so the float stayed up and burned the pump out within a few days - ended up flooding my basement. They knew this and still cancelled my job that day on the clogged storm drain. They came the next day, and did good work (the sump pump problem was atypical for them frankly), but whoever is scheduling just doesn't give a shit unless they are making a ton of money. They've outgrown residential jobs basically, good for them, but not for customers. You should go with someone else, unless you want to pay 2-3x market and have an absolute non-emergency and can tolerate getting re-scheduled.

Richard L.

04/06/2022 12:00:00 SA

We called Wizard after having leaking issues with a tub faucet which we had attempted to repair. Gregg paid us a visit for a free estimate, but was immediately able to identify the issue and generously showed us how to fix it on the spot. He was a fantastic help after struggling with the issue by ourselves, and was incredibly friendly and knowledgeable. We will absolutely be using Wizard again for any future problems!

Jerry L.

5/15/2022

I had two pluming issues, 1. I heard water dripping into my ceiling downstairs whenever I flushed the toilet in the master bathroom upstairs. 2. The valve in the toilet downstairs wasn't working properly and the water kept running. I called Wizard Plumbing and Drain, they were super responsive and offered me the same day appointment. Waylen Y showed up on time and provided a reasonable price quote after a free inspection, then he fixed both issues within an hour. Obviously, he was super professional and knew his ropes. He was also super patient and explained to me what the root causes were. I highly recommend anyone who's looking to find a plumber to hire Waylen Y, he's really dependable.

Mel B.

11/13/2022

This is the best plumbing company we've ever experienced. The technician Waylen Yuhas was really nice and experienced. He quickly resolved the issue and even provided us a handy wrench for turning on/off the city water supply valve to stop leak before the house main shutoff valve.

JG B.

11/26/2022

They came to our rescue on the Saturday after Thanksgiving. Our 17-yr-old water heater finally gave out and the water was rushing out. Wizard Plumbing not only had the new heater in stock, they came out in less than an hour. Awsome!

Heather C.

02/12/2022 12:00:00 SA

Theses guys are super responsive. Danny Came out to look at the broken water heater in our new home. Replaced it on the spot, in a Saturday for a very reasonable price. Gregg came the next week and unclogged our kitchen sick and notice a cracked pipe in our garbage disposal. I call these guys for all my plumbing repair needs

Brian A.

4/14/2022

Wizard plumbing is incredible. Their tech came out in a day, and was able to install our new faucet and drain beautifully and professionally. They wore slippers, mask, shared the scope of work, and treated our bathroom as their own. Already eyeing the next project they can support us with!

Jamil a.

07/09/2021 12:00:00 SA

I would never hire them for a remodeling or a big project ever again.

This review is not for people that actually do the work, they are all hardworking and have no problem with them. This is meant to be a direct feedback to the owner/management, about their project management practices, and overall communications with their customers.

January 18th, agreed on scope and cost. They gave me 5-7 days estimate to complete everything, I added an extra 3 days, and hence scheduled move out date from a temporary rental, assuming all will be done by end of month.

January 20th, work starts.

For some reason, they decided to demo and replace all kitchen plumbing, pipes and drywall without my permission, they did not even pull a permit, mention it or ask for it.

Relocated and forgot a live electrical wire (dishwasher outlet) behind the wall right above the sink, had to bring the electrician again, open the drywall, push the wire down and relocate to where he had it first ($350).

Covered the kitchen hood pipe location with drywall, had to bring HVAC company to cut the wall so the pipe can go through the ceiling ($275)
Install the WRONG dryer pipe (2.5 inches vs 4 inches!), again, had to bring another company to cut the whole wall, recut cabinets and sidewall, install a new pipe ($450)

Refused to finish kitchen plumbing, expected me to yet hire ANOTHER plumbing company to do that, or charge me $4000 extra. If you cant finish the job, why start it in the first place? I did not ask you to remove all plumbing in the kitchen, YOU did that without even asking me.

Did not relocate water heater to a storage room outside as specified in the contract, still want to charge me for it.
Did not honor the agreement with matching another contractors bid for finishing bathroom, they had me pay for all material.

I thought I would get over this, and just move on, today, July 9th, my neighbor just knocked on my door, walked me to his next door property where we share a wall and showed me a leak from my bathroom because wizzard forgot to cap one of the vent pipes.

Faye S.

3/29/2022

I'm a renter and my landlady told me to call these guys for a kitchen sink leak. The gentleman who took my call was incredibly polite and professional and got me scheduled quickly. I did not catch his name, but when I called back later again, he was very helpful and I was again impressed.
Gregg is the technician who fixed my leak, and he was great. Very helpful and if I have more leaks (this rental is very old and not very well maintained, so it might happen, sigh), I will definitely request Gregg for the next time.

David L.

3/22/2022

Gregg dolling has done a good job and funny with a cool personality. I recommend it. This company is good

D M.

10/10/2022 12:00:00 SA

These guys are great. They replaced my sewer line, put in a new cleanout, and left my paver stone driveway looking the same as before they started.
same way. They had three crews working on my job. The ones that opened the holes, the ones that installed the new sewer line, the ones that filled everything thing in and repaired the driveway. The supervisor popped into to check on the work a couple of times. Not only that, I was able to text any questions directly to the office. Everything you would like in a contractor. I heard about Wizard on Next Door. Then my friend told me they were at his house putting in a water line and they were real pros. That's what clinched it for me. They delivered as promised. As for pricing, their bid was the most completely detailed. So you knew exactly what you were getting. That's how I do business. I would hire these guys again in a minute. Five stats and then some.

C R.

3/17/2022

Extremely fast service and very polite, competent technicians. We will definitely be using them again in the future!

John Q.

10/24/2020

Had a busted old terra-cotta lateral (tree roots). Mo came out, ran the camera from our clean out, and found the break. He used his locator to get the exact location. After going into our crawl space (which is insanely tight and difficult), he found that the rest of our line under the house was in bad shape. We got the whole thing replaced, as we'd had ongoing / repeated plumbing issues that we had to snake out and we wanted to just be done with it.

Mo and his team not only replaced my full lateral from the back to the break (including under the house in our *extremely* tight crawl space), they also installed a bi-directional clean out in front. The best part was that they did all of this work in 2 days! They came out on Wednesday to check things out, and by Friday afternoon we were back in service.

Mo was honest, professional, and very hardworking. Big thanks!

Cindee G.

10/20/2022

I was able to get an appointment that same day (which is critical with any plumbing issue!) to fix a non-working toilet. They augered the toilet and it worked while he was there, but ended up not working later that night. I appreciate that Wizard made sure that the issue was resolved to my satisfaction after speaking with Adriana at the company.

Jiawei C.

9/21/2021

Our Insinkerator was leaking and faulty. Jay inspected and fixed this quickly and promptly. He also went the extra mile to advise us on how to fix the low water pressure from our faucet. He is pleasant to work with and gets the job done perfectly and fast. I would strongly recommend him!

Colin S.

12/03/2022 12:00:00 SA

We a problem with our graywater system. We couldn't wash clothes or shower without water coming up out of a floor drain in the house and flooding everywhere. I had used Wizard in the past for another building and thought to call them immediately. They were able to send someone out to our house that afternoon. Francisco Cirin showed up and saved the day. He was very professional, courteous, and super pro. He skillfully used specialized equipment to diagnose the problem and zero in on multiple solutions. He was a great problem solver and cleaned up after his work. Problem fixed, wife happy.

Caroline B.

11/04/2022 12:00:00 SA

As a local general contractor, finding trusted trade partners is critical to our success. We are very grateful to have found Wizard Plumbing. The technicians are knowledgeable, friendly and reliable. Most recently, we needed urgent service at a client residence. Wizard was booked out a couple of days - likely due to their stellar reputation - so we had another company come out instead. The experience left much to be desired; the technician seemed out of his depth and was unable to troubleshoot or propose a remedy. We held off on the work and had Wizard come out asap. As expected, they blew it out of the water in terms of quickly diagnosing the issue and providing a remedy. Wizard will continue to be our go-to plumbing company!

Jeong Ho L.

06/01/2022 12:00:00 SA

These folks are good and honest. I would give 10 stars if I could.

I had a toilet back up, called a 'big' name company. A tech came out and couldn't drill through. A manager came out immediately, offering free Video inspection. The camera head also hit something. For the Spot repair just to get the camera to pass, he gave a quotation that's suspiciously too high to swallow. I strongly felt that he was taking advantage of the situation that I didn't have options. He also insulted me for worrying about money. I did some research and called Wizard. Waylen came out to my house immediately on the Memorial day. He did the video inspection and offered me a much more reasonable estimate. He waved the inspection fee toward the project cost. It was a no-brainer to me.
He sent out the crew as soon as my acceptance of the estimate cleared when the business opened. As the crew was exposing the pipe, what's being revealed to my eyes was utterly shocking. It appeared that tree roots got into the thin gap between the pipe and the foundation. It grew thick there to eventually crushed the pipe and get inside the pipe then grew again inside. When I saw it, I thought I was dead and started looking for a Hotel for a long fight. But the crew team very patiently and carefully, one man in the crawl space the other outside, widened the hole and removed the roots and the damaged pipe. They dug under without breaking any of the 7 PVC irrigation pipes.
In the end, they re-planted a couple of heavenly bamboos that I told them OK to throw away. They also reconnected all the irrigation tubing like nothing happened.
(for my trouble, my colleague at work recommended the company that he had been satisfied with. It was also Wizard just by coincident)

Si W.

10/16/2022

Waylen Yuhas!!! You are amazing! Thank you for coming on a Sunday to help fix our toilet. He fixed it in less than 10min. Now we have a working toilet. Yay!!! Thank you Waylen and Wizard plumbing! You guys are responsive and reliable and honest!! Thank you!!

Esther A.

12/01/2022 12:00:00 SA

We had a great experience with Wizard Plumbing. We had an emergency clogged drain but were able to get a technician, Miguel to come out in less than hour. Miguel was very knowledgeable and courteous. He understood the challenges we were facing and even remembered us from a prior job years back. Definitely recommend Miguel and the team at Wizard

A C.

4/14/2022

Water heater was flashing an error code on a heater I had Wizard installed about 4 years ago. They promptly came out and checked it out. While it took a few visits and changing some parts to get the heater working again, the crew was always very professional and courteous and made sure things are working properly. They were able to get one of the parts for free and waived the express shipping fee for me. There was also no charge for the times that they came out to check on the heater when it wasn't working properly after the first repair; one time was as late as 9 PM on a Saturday to ensure I would at least get some hot water for that night. Thanks for fixing my water heater and would call Wizard again for my plumbing needs.

Laura R.

5/28/2022

Very happy with Wizard Plumbing. Dustin came out and replaced a water heater at one of my apartment buildings. They are reliable, professional, I was happy with their pricing, and I am very appreciative that they made time in their busy schedule to accommodate my energency. I have had them out to my home and two of my buildings, and very happy with all the jobs they have done for me.

Marc T.

6/15/2022

Water heater died, wizard came at 9pm and we had hot water by 11pm. Awesome guys! Will use them again!

Derek F.

9/23/2022

Oscar Fuentes was great. He fixed my dishwasher and didn't charge me a dime. Amazing.

Erwin L.

3/23/2022

Mike & Carter are friendly and professional. They came to our house to find any leak in our house and they help and educate me about the leak. I would recommend them for plumbing and drain related work

Chi P.

11/21/2022

sent in for a quote, no reply, not impressed! Disappointed , not as advertised . Thank you

Sheila S.

4/21/2022

Today Manny and Miguel came to fix a issue with my toilet and leaking pipes. Professional, kind, caring and prompt. Explained the problem and the solution. I have ALWAYS used Wizard....the are without a doubt the very very best!!!

rhonda l.

08/06/2022 12:00:00 SA

Kitchen sink started leaking last night (Friday!) at 10pm. Luckily we caught it and turned off the water before it was too big a mess. Called Wizard in the AM - fearful they'd say Monday (all weekend with no water?) but they came right away. Waylon is always so pleasant and he educates us while he does his job. Yes, sadly we've had to call him multiple times - joys of older home pipes. So so grateful for their speedy service, kind service, and fairly priced.

lisa F.

08/12/2022 12:00:00 SA

if you use wizard plumbing and drain ask for Waylen Yuhas. Not only was he friendly and kind, but he fixed the problem in a minute. And because it was an issue with our garbage disposal which should have been taken care of by the people who installed it, he didn't charge us! Amazing! So kind. Thank you so much

K M.

12/31/2021

Bottom line: Wizard Plumbing is very expensive and does not arrive on time.

On Monday December 27, I called Wizard Plumbing to have a drain pipe cleared out under our driveway. The soonest they were available was 2:00 to 4:00 on Thursday, December 30, so I scheduled our appointment for that time slot.

On that day, my husband came home early from work to meet the plumber. About 3:30, he got a text saying that they would not arrive until 5:00. About 6:00, he texted them to find out if they were still coming and they said they were. About 8:00, he received a call saying that they would arrive at 8:30. The plumber arrived after 9:00, more than 5 hours after the window that they had scheduled with us 3 days previously and most of that time they kept us waiting with no communication.

The plumber was there an hour and it cost $350.

Because we were expecting the plumber to arrive at any minute starting at 2:00 in the afternoon, we did not have dinner until 10:30 at night after the plumber left.

I am giving the review 2 stars instead of 1 because the problem was fixed, but it was a whole lot of waiting for a very expensive hour. At least our garage should no longer flood in the rain.

Gary G.

10/19/2022

We have used Wizard plumbing for more than 6 years to replace a water heater and unclog drains, but this was our first experience having Wizard do rough-in plumbing and they passed with flying colors. Waylen came out for an estimate which was very fair, and plumbed our new sink the next day. Waylen and his crew did an outstanding job, very professional and they cleaned up afterwards. Waylen found our main water valve was leaking which we did not know about, and just replaced it for us. We couldn't be more satisfied.

Majida M.

2/24/2022

Gregg came today and fixed our kitchen sink, he was on time, clean and did an amazing job installing our new kitchen faucet and fixing the mess under the sink!
Will definitely hire him again !

John J.

11/10/2022 12:00:00 SA

I've used Wizard for years. They've always been available and do an excellent job. Even when the job wasn't perfected on the first visit, they're willing to come back quickly to make the fix. Waylen Yuhas has helped several times - he's professional and extremely effective. I'll continue to use them in the future.

Deke W.

9/22/2022

I had a plumbing issue in my kitchen and was quickly given an appointment the next day in the morning. Justin arrived early, put booties on and listened to my failed attempts to fix myself. He resolved the matter quickly so I could go to work in a timely manner. Very courteous and clean. Will definitely call them again!

Linda W.

05/08/2022 12:00:00 SA

Great, professional service from Wizard. They responded within about an hour of my Yelp inquiry, and we were able to schedule an appointment for the same day.

Landon (I think was his name) came out to help us with our kitchen sink which was suffering from increasingly low water pressure. It turns out that our sink head has a water restricter which accumulated some debris.

We also asked about the low water pressure in our showers, which Landon helped diagnose. He suggested some solutions and reassured us that it wasn't an urgent matter.

Landon was knowledgeable and professional, and did not charge us for the visit. It was quick and easy to solve our small issue with Wizard, and I would go to them for any future plumbing issues.

Ronald S.

12/18/2021

I was scheduled for a small job from 1-3 pm. The company had a lunch celebration and I was told it would be from 2-3. By 3:30 when they had not come or called I called the offices. I was told they could not get the GPS to locate the serviceman, but they would call him and get back to me. Of course they never called back, again.

At 4:30 the serviceman showed up tp do the job. When I complained to him he explained that he had an emergency. I said to him that at least someone could have called. He did not like my complaints and just left.

I understand emergencies take precedence. But the least the company could do is show some consideration and inform the customer, particularly after the customer called and was promised a call back.

So if you do not mind being inconvenienced and treated with a complete lack of consideration, go ahead and use Wizard. Otherwise find a different plumber, maybe they we will treat you better.

Laurie H.

10/03/2022 12:00:00 SA

We are so impressed with the folks at Wizard Plumbing and Drain! They respond promptly and solve the problem. They have helped us out twice. Justin and Waylon are incredibly polite and very good at their jobs. A very professional group and I can't recommend them enough. They are our go-to plumbing wizards!

Tyler R.

01/03/2022 12:00:00 SA

Late Sunday, the valve to our toilet tank started to leak. Had a couple Wizard Plumbing team members over in a couple hours, and all was back to normal before bedtime. Nice people, thoughtful, and offered a discount. In the end, a different company quoted me 3x what I paid to Wizard Plumbing. And, I haven't had the issue come back. Really appreciated the save on a late Sunday.

Allison C.

02/09/2022 12:00:00 SA

I used Wizard plumbing for changing my sewer line from my garage to the city main end of 2021. The technician Mike gave us a good estimation and was easy to communicate and very professional throughout the process. Though due to COVID there is some delay, our job was completed in 2 months (it was originally estimated a week). I am overall happy with the experience and would recommend their service.

Ivy L.

7/19/2022

Wizard plumbing and Drain customer service is nice and friendly. She got us a plumber come in quickly. Waylen did an excellent job fixing three issues with our toilets in one hour, including a wax ring change. Very reliable. Definitely recommended.

Rachel F.

10/24/2022

Reached out to Wizard Plumbing and Drain for a kitchen problem. Easy to schedule and they arrived right on time. Waylen was fantastic and fixed the issue on the spot. Highly recommend!

Katherine L.

3/23/2022

Our toilet overflowed and flooded our basement with 1 of water. We promptly got an emergency appointment, and within an hour, Landon arrived, and quickly identified the issue (it turns out that the flush handle just got stuck). He was professional, and also had advice on next steps we could take to minimize the chance of water damage. We really appreciate the fast help, and also not getting charged and arm and a leg for what turned out to be a very minor issue. Thank you SO much!!

rick r.

09/03/2022 12:00:00 SA

Thanks to Oscar for a prompt response. And a great job cleaning out my drain. His recommendations were good as well

Wendy G.

07/01/2022 12:00:00 SA

Waylen and Nula showed up on time, patiently explained the problem, and expertly fixed our issue in a matter of minutes. No need for us to ever look for another plumber: Wizard Plumbing will always be our first call is an issue arises. Thank you!

Simon R.

3/19/2022

We had an annoying leak under our sink. Landon did a great job of sorting out the problem quickly and efficiently. Very friendly service. Thanks, Landon!

Jules S.

10/17/2022

We had an issue with our older toilet not flushing completely. Oscar came over the following day and fixed the issue with an auger. He was easy to talk to and had helpful recommendations and thoughts on how to prevent any future issues. He was very tidy in that he used shoe coverings and was masked. Thank you for the help!

L A.

01/02/2022 12:00:00 SA

I had chosen Wizard Plumbing due to their great reviews on Yelp. The arriving crew installed water heater and main shut-off valve. After a year of use - heater still works as expected and shut-off valve is not leaking. But I had to deduct a star for the following reasons:
* arriving team leaded by M. did not have water collecting pan (on to which heater is placed to catch any leakage ) with them. It seemed to me they were in a rush to install & leave and did not have desire to find the pan. Like weak-willed idiot I agreed to proceed with heater installation.
* the pressure release valve piping that was neatly installed with old heater was replaced with piping that is installed crooked and under tension to the wall. Not only it's unsightly, it puts unnecessary tension to the pipe, T&P valve and generally, by being a rushed job, looks unprofessional

So the basics of having a heater and valve working are there, but the pressure release piping installation left a more sour impression.

Nicholas A.

10/16/2022

We had a clogged kitchen sink drain and called on a Sunday morning. They sent someone out within a few hours and the technician Waylen quickly saved the day. He was very nice, professional, and the 30 day warranty is great too.

Neerad P.

2/25/2022

I don't usually write reviews, but hats off to the exceptional service by Steven and Justin from Wizard Plumbing. I had called Wizard Plumbing because our kitchen garbage disposal was not working, and had blocked up the kitchen sink. Steven and Justin found that it was an old unit, and gave us two options - either replace it, or try to repair it. We chose to repair it. They were able to repair it and unblock the kitchen sink. However, they said that the repair may not last and since the unit was old and rusty from the inside, could result in some minor dripping during its operation. They didn't charge us for the repair, as they said the repair wasn't up to their standards!

Additionally, we were interested in finding out about replacing our old water heater and furnaces. Steven gave us a lot of information about this, and also gave us a few references for the furnaces.

I will definitely call Wizard for any plumbing jobs in the future, and wholeheartedly recommend them to anyone with plumbing needs.

Karl K.

04/10/2022 12:00:00 SA

Amazing customer service & great work! It was easy to make an appointment as they're open 24/7, and the service person came within the time range, provided a free estimation, and started the work once we said go ahead. We had a blocked drain because of dented pipe, and he tested everything once he fixed it to make sure everything's good. Would use them again for any plumbing works for sure!

Phillip P.

03/11/2022 12:00:00 SA

Our kitchen gas line had a leak, so we researched on Yelp and came across Wizard. Through Yelp, we requested a consultation, and received an email reply within the day. We called the next day to schedule and Antonio Velasco was here the next day. He asked about the problem, did some diagnostics for free, and then gave us an estimate higher than we would have liked, but we moved forward. Ultimately, his efficiency and expediency, friendliness in explaining the issue and options, professionalism, and overall competence was worth it. Thanks, Antonio! We now have a go-to plumber, and highly recommend Antonio.

Susie W.

01/11/2022 12:00:00 SA

We have been using Wizard Plumbing for several home projects over the years and they never disappoint. The latest service was performed by Gregg. He is an experienced technician and can troubleshoot problems that he has not seen before. Even though our Toto plumbing project was slightly more complicated than normal, he was patient and resolved the challenge with good attitude, even some humor. I would trust him on caring for our plumbing needs. And from working with other technicians in the past, I highly recommend Wizard.

J L.

09/08/2021 12:00:00 SA

We had a leaking garbage disposal and some backflow issue ( washer can backflow into kitchen sink). Wizard plumbing responded super fast for an appointment. Jay came out the next day and was able to show us the problem, the junk and ran a snake and replaced our garbage disposal. Jay is professional and has all the equipment ready. for Jay.

We were charged $250 for garbage disposal replacement labor and $200 for running the snake. We paid for our own garbage disposal and new electric cord from home Depot separately.

Mary Anne B.

1/20/2022

Again, we needed plumbing services-this time an emergency toilet tank rupture!! A call to Wizard Plumbing brought us a quick response. The problem was assessed and resolved, all within a couple of hours.
Thank you Greg Dolling- you represent Wizard very well!

Nonie B.

12/15/2021

Recently noticed warm floor tiles by the kitchen sink and did some research, and information we got leaned towards a possible slab leak. Called Wizard and got it checked by Steven and Felix, and concluded there was no leak going on. They even stayed to do another check for my peace of mind. They did not insist on doing any more diagnostics, which would have cost me $350, something they said would be a waste of money for me. Other companies would have probably pushed to having it done. Whether they were right or wrong about what was causing the issue, (a second opinion is now up to me) they were very professional in explaining everything.

Nathaniel H.

01/12/2022 12:00:00 SA

Gregg Dolling came out this morning to do some maintenance work on our tankless water heater and fix a leak we had in our sink. He was knowledgeble and very personable. He taught me a few things that I should have known about my own home without being condinsending or judgemental. A nice guy, and he fixed the issues quickly.
I definitely will call call Wizard for all my plumbing needs. Very happy customer.

Karen J.

1/21/2022

Couldn't be happier with their service!! Mo was our technician and he took great care of us. He was punctual and communicative. He helped to identified the issue and explained to us. He then fixed it with no problem. No surprises. We understand that we are in a special time with Covid and we are facing so many uncertainties. We had different experiences while working with other companies including many last minute cancellations or running significantly behind schedule due to short staff. But working with Wizard plumbing, we know we will get consistent care and help that we are looking for. And we really appreciate Mo and Wizard plumbing!!

Brian D.

07/11/2022 12:00:00 SA

Had an ancient toilet which needed fixing, but ultimately needed to be replaced. Gregg D. and his assistant were terrific! Gregg's a total pro, very friendly and knowledgeable and made the entire experience extremely easy and efficient. Wizard will continue to be my go-to plumbers for all future issues!

David G.

3/24/2022

Pro: 5 stars on the work and the communication. Justin provided a quick response on a Sunday, was courteous and professional. Careful in identifying and resolving a blockage underground. Knowledgeable about sewer lines and state-of-the-art trenchless replacement of the lateral from house to city connection. All their technicians are hard-working, respectful, and quiet--no profanity or annoying music during their work. When the city scheduled their inspection nearly 3 weeks in the future, Brian used his contacts to get final approval the next day! Backfilling and clean-up was quick and thorough.

Con: 1 star on cost. Perhaps the most expensive sewer contractor to be found, but what can you do? Sewer is not working and a household needing to function, so you get stuck without a reasonable way out at whatever they want to charge in order to get it fixed.

Jack K.

12/24/2021

Second time using Wizard plumbing with good result both times. Greg helped us the first time on shower repair, and Felix helped us on garbage disposal replacement the second time. Scheduling were easy, price were reasonable, both Greg and Felix were professional and got the job done quickly. Recommended.

Erin A.

9/20/2022

Mike came out on request from our management company (we rent). We've had to have the sewer line unclogged/cleared between our house and the city main line 3 times in the past ~year or so, and the landlord/management company wanted to have someone come take a look. Mike let me watch as he sent his camera through our pipes (from outside into our house and also from outside just by our house all the way to the city main line). He showed me exactly why we are having problems in a way I could understand. He gave me some tips (run hot hot water from our shower for ~ten minutes every few days to help keep the pipes clear) and will report back on what he found to the landlord/management company. Very grateful to him for explaining everything to me and being thorough.

Rajagopal S.

11/27/2021

Our water heater broke overnight and flooded the house. Wizard was the first to answer my call in the morning. They scheduled an appointment within the hour. Mariano and his helper were professional, gave me a reasonable quote and took care of the heater replacement within 3 hours. Highly recommend!!!

Robert F.

07/05/2022 12:00:00 SA

Gregg was excellent! He was the 3rd opinion we received on our kitchen sink water flow/pressure issue. The other 2 companies provided $10k+ recommendations to replace all the pipes under our house, just to fix the water pressure. They stuck with this recommendation even after we told them we were doing a huge home remodel in a couple months which would replace the entire sink anyway. Gregg came in and identified a quick and much cheaper solution within 15 minutes. Obviously we're very happy and would recommend Gregg and Wizard to our friends and the entire internet!

Kool D.

06/03/2022 12:00:00 SA

Our kitchen sink was backed up and I tried drano first, then plunging it, and then ran my own manual snake through the drain pipe. No luck. So I called Wizard and they sent a person to check it out for a free estimate within 20 mins of the call. So far, so good.
He was very polite, and offered to snake the drain for $350, and when asked why so much, said it's just market price and it's going up due to gas prices, and because others charge even more. Fair enough, you gotta make hay while the sun shines in sunny California.
I then asked him what if the issue wasn't the drain, at which point he went over to the sink and turned on the food disposal unit. It did the same thing it was doing the last 2 times, creating a vortex of water but not really draining. When suddenly, it started draining and magically fixed itself. He was nice and gave us tips on how to use baking soda and vinegar to clear it out (which we knew already but still choose Drano usually, probably not a great practice). And he left without charging anything, of course.
But why did he not check the sink first before quoting me an outrageous fee to snake the drain? Troubleshooting 101, isn't it?

Yun L.

8/18/2022

Oscar's work was very professional and we were very lucky that he was nearby to help fix our sink. He has a very polite and helpful personality and was patient and thorough throughout the fixing process. We appreciated his care through his use of foot covers so our home could stay clean as he helped us fix our sink. Thank you Oscar for your help and we would recommend him to family and friends.

Matthew A.

8/14/2022

Super helpful. Mo was fast and kind. They came out on a Sunday and helped me to find the problem.

S F.

10/03/2022 12:00:00 SA

Found a water drip in the basement. They sent someone over the same day and checked everything out. great service

Qiushuang Z.

05/08/2021 12:00:00 SA

Mike is the superman and is simply the BEST!!!
We have a big and urgent plumbing issue. It was a huge mess. To be honest, it was super stressful. I compared many top-rated plumbing companies over the weekend. In the end, I am very glad that I chose Mike and Wizard. Mike delivered above and beyond exceptions. I am extremely happy about the whole process. I highly recommended wizard to property management company, and plan to do further collaboration with Mike.on potential construction related projects.

Here are a few highlights about Mike and his team
- Super clear communication.
- Deep domain expertise
- Customer-oriented solution
- Fast actions on any needs
- Advanced equipment to do whatever inspection I hoped for, with patient and detailed explanations.
- Best price offering
- Speedy and Sparkling team execution. (Met Mike on Sunday. By Monday evening, the whole big project was all finished and cleaned up.)
- Everyone on the team was extremely respectful not only to me, but also to tenants.
- Long-term relationship. Mike also provided me tips for insurance, city interactions, building construction and many others.
- Life time warranty

Let me put this way: now, I feel soooo lucky to know this superhero Mike, and I look forward to working with him and his team on other projects even beyond plumbing.

Thank you Mike!

Stephanie P.

11/04/2021 12:00:00 SA

Our toilet was overflowing on a Sunday of course and the issue got worst every minute. We were so desperate and stressed with companies telling us they can't send anyone as it was a Sunday. Wizard plumbing came and saved the day!!! Their team was understanding and worked efficiently to contain and stop the plumbing issue. They even gave us gloves and assisted us with the clean up process. They also examined our unit to better explain how the blockage in the pipes occurred and provided us with their recommendations. At no point we're we pressured for additional services. I hope no one has plumbing issues but in the event that you do, Go with Wizard Plumbing's experienced team.

Anne D.

1/23/2022

Manny & Christian came to replace my dripping bathroom faucet and I asked them to see why the sink has been a slow drainer since I had it installed. Turns out the original contractor hooked up the piping crooked and it cracked the main outflow pipe so all the gunk was collecting and causing the slow drain. They replaced the faucet and piping and now I have a normal functioning bathroom sink. No need for Drano every month! Great plumbers! Thank you!

Debra C.

06/12/2022 12:00:00 SA

We had a problem with our previous installed shower cartridge. We called Wizzard Plumbing , they sent out their specialist Gregg , he did a great job . He was quick and efficient , fixed our problem , thankfully our shower is back to being functional

Quinn M.

04/09/2021 12:00:00 SA

I had a leaky shower faucet in my master bathroom and had received an exorbitant estimate from another plumbing company with a note that even with the proposed quote the problem might not have been fixed. There was also discussion of needing to cut out my bathroom tiles. I was so overwhelmed I put it off.

Enter Wizard Plumbing. I called for a quote - Greg was on time and professional. He knew exactly what the problem was and gave me a completely reasonable quote (a fraction of the one I had received earlier). He was able to fix the leak on time and on budget! I actually added another request to cap some pipes that went to a wet bar sink that was no longer needed. He was able to seamlessly add this work on with another reasonable quote.

Of course all Covid protocols were followed!

I highly recommend Wizard Plumbing for any plumbing needs you might have!

Robin S.

12/20/2021

Wizard Plumbing is the best! We have had all kinds of water issues in our house, and Wizard has been fixing them all, one by one. This time we had them replace all of the faucets (three bathrooms, one kitchen). They are fast and efficient, fixed about 95 weird things that the prior owners had done, and the price was very reasonable. Greg is very friendly and incredibly competent. Totally recommend!

Karen S.

09/07/2022 12:00:00 SA

Wizard Plumbing stepped in at the last minute when another company cancelled our appointment. We were desperate to get a new water heater as we had no hot water, dinner guests expected, and we were leaving town the following day. Kyle arrived promptly to rescue us. He diagnosed the problem, explained the options, and got right to work. Kyle had a new water heater, correctly sized, on his truck, so no time was wasted. He was tidy and and efficient, keeping me informed of his progress. We thought the price was more than fair considering how long a water heater lasts. When we do need a new one, we will definitely call Wizard Plumbing.

Phyllis M.

09/07/2022 12:00:00 SA

Oscar Fuentes was wonderful - on time, professional, knowledgeable, and very pleasant. Two years ago we hired a different plumbing service to change our old kitchen faucet. We bought a new faucet and had a plumbing company located on N Amphlet in SM do the replacement. It was replaced in 45 minutes without the need for parts and the bill was $861! Oscar made 2 trips. One was to replace the trap in the kitchen and then a second trip to replace the disposal (after we bought the new one). Both trips totaled about 2 hours and required parts. The total bill was less than $650. We have a new plumber.

Benson W.

4/25/2021

Our 16 year old Bosch tankless water heater stopped working so we searched on Yelp for a plumber who works on tankless water heaters. Wizard has a lot of really good reviews so gave them a try. Manny came out and after looking at the error code on our Bosch unit he said it cannot be repaired. Since we needed a new tankless water heater I asked him about the cold water sandwich inherent in these types of water heaters and he recommended a Rinnai unit for us. Admittedly the estimate was a lot higher than I expected but we were desperate and needed hot water. They did not have it in stock so had to order it and said he could have it in 2 days. So we had another 2 days of boiling water for bathing while we waited.

On the day he said he would return, Manny returned with Israel, his assistant, and the new Rinnai water heater. It took a good 4-5 hours of work for them to install it so I guess I know why the high cost of installation. The new unit works perfectly with an app to initiate recirculation. I have not noticed any cold water sandwich anymore with this new water heater. It works perfectly.

I would highly recommended Manny and Israel at Wizard Plumbing. They took the time to do the work needed.

Lawrence L.

09/03/2022 12:00:00 SA

First off, a big thank you to Danny for following up and making sure that our water heater installation was done properly. Also, thanks to Alita and Kailee at the office for handling my calls and setting up all the appointments. Mostly, the biggest appreciation for Dustin and his water heater crew for coming out multiple times to solve the problems... we now have reliable, clean hot water. I highly recommend this local, family owned plumbing company.

Long story: we followed our condo management's advice to replace our old water heater with the same Bradford White direct vent model. Dustin and assistant came our in a timely manner and efficiently installed it in our patio deck's very tight enclosure. Immediately, when the water was heating up, there was a chemical smell in the water. I thought this was a normal issue in a new water heater that would dissipate after a few days. It got worse and worse. Wizard came by and flushed the new water heater which didn't fix the problem.
I contacted the manufacturer, and they mentioned that it could be the anode tube. I questioned that response, as it was a brand new unit. As it turned out, that was exactly the problem.
Wizard came out and installed a second Bradford White unit which had the same issue... chemical smell from the hot water. They came out again with a replacement anode tube from the manufacturer. Still made no difference.
In the end, Wizard supplied and installed an equivalent water heater from another manufacturer, and after several weeks of hot water use, all remnants and residue from any contamination from the first two faulty water heater units in our pipes were finally gone.
It is fairly easy to find an outfit that takes care of the customer when everything goes smoothly, it is another thing to have them come out 6 times in earnest to work hard to follow through and make sure the job is done right. It still boggles my mind that a reputable manufacturer like BW can distribute faulty units, knowing that there are issues with such an important part. Perhaps, I am the unfortunate recipient of the only two faulty units of the thousands they produce... lucky me, that Wizard Plumbing followed through to make things right.

Enci S.

04/11/2022 12:00:00 SA

I no longer trust this company, a rip off organization that takes advantage of customers. Twice Wizard Plumbing cancelled our service on the day of service. The 2nd time they did not even bother calling us to inform us about cancellation. In the end I am glad they did not show up. They had given us an estimate for $1600.00 to install two toilets with a discount of 300.00. I hired a a liscenced contractor who installed the two toilets for 600.00

Alex T.

3/16/2021

Used a national based plumbing company a couple weeks ago and had a good experience. But when another leaked was detected in a tight crawl space, they couldn't or didn't want to handle it.

In comes Wizard. Mike and his assistant Sam showed up on time and assessed the situation. Having a bathtub ptrap leak in a 18 inch high crawl space, Sam called in Wizard's resident 'contortionist' Rafael.

Rafael showed up within the hour and squeezed himself under the tub. Less than hour later the job was complete and the price was beyond reasonable.

I understand now that it's better to deal with local companies than national because they know their crew. You're not speaking to someone in Arizona.

Totally impressed with Wizard!

Marianne A.

8/23/2022

We got a new hot water heater from Wizard in March 2022 and were very pleased with every aspect of their service. On returning from a trip recently, we did not have hot water. I did not check the hot water heater or that area myself, just called Wizard since it was under warranty, and Tod came very promptly after I called. Turns out a circuit breaker had shut off (nothing to do with the hot water heater). I give two thumbs up and profuse thanks to Wizard for outstanding service.

Josey S.

3/22/2022

Biggest Rip off ever. $950 for less than 2 hours work. Installing an already purchased faucet, they bought the disposal and installed it

Ken C.

11/18/2021

Gregg is excellent. We called Wizard Plumbing several times before and he was the one who showed up each time, and he was able to fix our problem each time. Incredible plumber

Maria V.

1/14/2020

*****update*****
Wizard Plumbing has very good customer service. After realizing how unsatisfied we were with the job they did, they contacted us twice and today offered to make things good by refunding their entire fee!!! Certainly didn't expect that from a plumbing company. I guess they truly stand by their word and their work. Good job Wizard!

Jeannet K.

05/07/2022 12:00:00 SA

Great service. Knew what they where doing. Very friendly. Prices for plumbing are outrageous and they are no exception though.

Jay C.

5/23/2022

We needed someone to replace and update parts of our kitchen sink piping. Gregg Dolling was fantastic! He called to give me an update on when he would arrive, was kind and very communicative (explained a ton of stuff to me), and most importantly, was efficient and quick in getting the job done. Everything went smoothly!

J. K.

12/03/2021 12:00:00 SA

Mo came out today to diagnose a leaking water heater in our crawlspace. He was exceptionally professional and efficient. I highly recommend Wizard!

Caprice H.

12/08/2021 12:00:00 SA

Our toilet wasn't refilling properly and so we promptly called Wizard Plumbing to schedule an appointment. Despite being super busy right now during the holiday season, they were able to squeeze us in for an appointment 5 days later. Sam was our plumber technician and he was incredibly timely, professional and friendly. He was able to assess our situation, provide our quote, and even gave us some tips on how to fix it in the future. Definitely a 5 star experience and would absolutely call and request him in the future again.

Somal V.

11/26/2021

Loved the serviced provided by Greg. Provided free estimate a week ago.
Service was carried out timely. Had to add new faucet and new insinkerator since the old was leaking.

Greg is very humble guy and provided useful information about new insinkerator. Completed everything in less than time alloted.
Very professional service indeed.

David L.

11/12/2021 12:00:00 SA

I would like to strongly recommend this company for your plumbing jobs. I had a great experience with the very knowledgeable technician (Samer) about my drainage problem.

He is not only knowledgeable but also honest & follow through the whole process. He explained to me all the options & detailed processes as how to deal with the issue based on the most cost effective ways. He simply treats the plumping issue like his own house.

Without a doubt, I truly encourage you to ask for him to do the inspection!!

J L.

3/29/2022

Wizard Plumbing responded quickly to my call and offered a fair rate for the installation of our faucet. Our installation required some extra work because the new faucet pipe was larger than the old one and that meant removing some wood planks. He didn't charge us extra do to the job and we paid exactly what they had quoted us. Justin was polite and worked quickly. I will not hesitate to call on Wizard next time we need some plumbing work.

Daniel L.

12/16/2020

Update:
After my initial Yelp review and low score, Wizard finally reached back to me and sent a supervisor to my house to guarantee the work and apologise.
I accepted their apology, and I hope that they improve their internal communications and communications with customers.

____________________________
Original review:

Very poor communication.
I called Wizard Plumbing to fix a gas leak in my house. After their initial inspection, I was told that spot fixing is impossible, and that I need to replace my entire gas line at a significant cost.

I agreed since my house is really old and re-piping is probably due.
When the team arrived to the house, the supervisor from the inspection wasn't present. They didn't seem to know what is the job they came to do, and started talking about spot fixing (which I was previously told is impossible)
I was a little worried so I texted Wizard to make sure that they perform the work as per their invoice.
10 minutes after they started working, they got pulled out to go and do another job. Wizard texted me that they will be back the same day to finish the job. I told them It's not a problem for me, as long as they take photos before and after to show me that the job was done as agreed.

At the end of the day I heard nothing from them. I texted to ask about wether they finished the job. They answered that the job is done. I asked for the photos 3 times and all I got were evasive answers.
Eventually, they sent me only the 'after' photos the following day. Since they didn't take any 'before' photos - there's no way to understand what is shown in those photos, and if in fact the entire pipe was replaced or not.

I asked for a callback so that someone would explain those 'after' photos to me.
Nobody called.

A couple days later, I texted again asking for a callback. They responded and scheduled for the next day.
Nobody called.

I texted them again, asking to speak to a manager. They apologized and said someone would call me tomorrow. And guess what?
Nobody called the following day.

As it stands, it's been over a week since the work was supposedly performed. I still couldn't get anyone from Wizard to call me and explain themselves.

David P.

5/20/2022

Kudos to Gregg -- he has been consistently helpful and efficient with addressing problems and questions over the years!

Joe H.

4/14/2022

We had a problem that seemed insurmountable with old pipes under the slab foundation in an aging house. Manny and crew came in and innovated a solution to fix the problem once and for all with minimal impact to the house. They then got to work cutting concrete, digging trenches, and laying pipe. They ran a clean and organized work zone and paid attention to getting the job done while staying sensitive to having a minimal impact to the house and yard. In the end it was done fast (early even) and exactly as planned. Great communication and they went over and above to make sure I was happy. Huge kudos to Manny and the crew for a great job!

Christine C.

11/08/2020 12:00:00 SA

We have one bathroom seems to have a clog as there is a slow drain (no backup).

Wizard plumbing sent in a plumber, who's not able to unclog with the machine. After that I rejected his price quote for snake the drain, which was quoted for over $500.

He came inside the house and started to attempt to unclog with a plunger. I got 3 bathroom overflow with black waste splashing all over the place. Ridiculous. This guy left without cleaning up. At that time I only noticed the overflow in the bathroom where he was using the plunger. I was too shocked and speechless at the time.

After he left, I found out the overflows in the other bathrooms that caused by him. I called Wizard immediately, which was around 6:50pm. The lady who answered the call told me that no one was working and the best she can do is to send someone the next day. Wizard plumbing advertised for 24/7 service.

End result, Wizard plumbing did nothing to cleanup the mess they made, made matte much for me, sent incompetent unskilled plumber. Horrible experience.

First photo was after some cleaning was done. I forgot to take a picture before cleaning. Too shocked at the time!

Neeraj S.

6/28/2021

This morning, we noticed that our hot water had stopped working. We called Wizard Plumbing and Drain, and asked them to come out and take a look at our water heater. Their appointments were totally booked out for today, but still they were able to slot us in for someone to come out first thing in the morning. I greatly appreciated them going out of their way to slot us in.

Within 10 minutes of their scheduler, Gregg from Wizard Plumbing showed up, and was able to identify the problem (pilot issue with the Rheem heater), and fix it very very quickly. He was done in less than 5 minutes flat, and was amazingly efficient. Great customer service, and amazing customer empathy. Next time you have a plumbing issue, please ask for Gregg (from Wizard Plumbing of course)!! Thank you, Gregg - you saved the day for us.

Samantha R.

11/13/2020

I was routed to Wizard when T-Kor was too busy. The plumber who came by to take a look at my leaking faucet was very personable, but he said it would cost about $600 to fix my leaking kitchen faucet. He didn't take anything apart, just glanced at my sink. I asked a friend to take a look later, and friend easily took the faucet apart and tightened it. No more leaks. $0 spent.

I wonder if I would have been quoted this price if I were a man and not a single mom.

LeAnn C.

10/29/2021

They were so great! Professionals and gave me an honest idea of what the problem was. Luckily it wasn't anything major, but good to know it wasn't serious! Thank you!

Jeremy N.

8/16/2022

I called to have someone come out and take a look at possibly replacing my toilet. They were able to send someone out the same day, a couple hours after I called. Oscar came by to take a look at the old toilet before suggesting replacing it. He even had the kind of elongated toilet I wanted in his truck. Unfortunately it didn't fit, so he went to Home Depot, got a new one and then came back to install it. All in the same day. Good, quick service from the call to the install.

David S.

10/25/2021

These guys are great! Ask for Gregg Dolling - amazing expertise and helped me with some tough plumbing issues! Really helped cut through the clutter of crappy information. Glad Gregg could come out to help us!

Claudia B.

12/17/2020

This is not a rating for Wizards work tho Yelp asked for a review 3 times and will not let you submit without a star rating, so here it is.
While Mark did get back to us within a couple of hours, we couldn't wait 5 days for them to come out to unclog the kitchen sink so we went with someone else. They were referred to us, hence our call to them first.

Ryan T.

11/10/2021 12:00:00 SA

Gregg was very knowledgeable. He was able to help us on our water heater issues as well as give expert knowledge on our heater. Gregg saved us a lot of money, gave honest and expert advice, and told us that we didn't need to replace anything at the moment. He was transparent, honest, and gave good information on how to maintain the water heater.

Gregg is also funny, has jokes, and is overall a good guy. He saved us about 350+ on our water heater and 1500+ on our heater.

Lis B.

12/14/2020

We had a leak under our kitchen sink that I knew I couldn't repair on my own, so I called Wizard Plumbing. I was very, very glad I did. Christian + team knew exactly what they were doing, figured out the problem ASAP, and had the tools/parts to repair the issue ready to go.

As far as scheduling went, I'd originally scheduled with the dispatcher for Friday afternoon, but she actually called me that morning and asked if I wanted the folks to come out earlier. Answer: yes! The whole thing was pretty seamless, and utterly professional.

I was very pleased with their Covid readiness as well (both Christian and his partner wore masks the whole time).

Would absolutely recommend this company.

Roger F.

10/31/2021

Gregg really came through. What seemed like a simple faucet replacement definitely threw some curve balls but he handled them with finesse. Thank you Gregg and Wizard! Great advice and great work!

Nicholas A.

3/15/2022

Yes seems very high quality service , reps try to upsell so be aggressive on approving pricing , repair work done well so will try service again

Priya S.

11/06/2021 12:00:00 SA

Very professional, fast and reliable service. Have done several projects with them - water heater replacement, trenchless sewer lateral, faucets installation. Among all the other plumbers we have tried, they are by far the best ones in San Mateo county area.

Jessica E.

10/20/2021

I chose Wizard due to the yelp ratings and reviews and they did not disappoint. My appointment was scheduled for 2-4 and I called to request a sooner appointment and they said they would let me know. A little before noon they called and said could come out. Greg arrived very friendly and was able to resolve my leaking dishwasher/ sink. He also kept me informed during the process of the issue.

Paul K.

06/08/2022 12:00:00 SA

We found up to our water heater having a severe leak at 7:30 by happening to look in the garage. Kyle was at our house in 20 minutes and he replaced our corroded failed water heater on the spot. He is a one man asskicking machine, as there was 2 inches of standing water in garage and he just replaced it in about and hour and also got rid of a ton of water leaving our garage almost dry. He walked me through operation and we are going to have hot water tomorrow. Cannot recommend enough and thanks to Kyle for un ruining our day.

Adam M.

11/21/2021

Weekend service from technician Sam who did a great job to help with a clogged main sewer line, thanks for coming out on a Sunday and helping me and my family enjoy the rest of the weekend clog free! Highly recommend Wizard for all your plumbing needs.

Pick S.

04/08/2022 12:00:00 SA

I've used Wizards many times (unfortunately for me), but everyone that has visited has been super helpful and great in doing their job! Today, Gregg D came out to look at my tankless water heater. Gregg is super friendly and beyond helpful - he is engaging and answered every single question that I had. He ultimately resolved the issue that I had in less than 30 min. I am glad Wizards has people like Gregg....though I hope I dont need to call them again anytime soon!!

Nikka M.

3/19/2021

Yesterday our washer started leaking out of the blue. Our garage quickly flooded with water, in a bit of a panic I called wizard plumbing. They picked up the phone immediately and told me they could send someone the next day, first thing in the morning.

Miguel came super prompt, identified the problem, and resolved it in an less than an hour. Looks like we had a clog (not using the disposal properly: guilty as charged).

Our whole experience was great, would highly recommend!

Rebecca X.

3/25/2021

Jay and his guy showed up on time and provided great service.
The were wearing masks and keep social distance, he explained our problem very clearly. I would recommend their service.

Jennifer L.

04/12/2022 12:00:00 SA

Wizard Plumbing has helped us out on many occasions. Greg Dolling just recently installed a new faucet and fixed our ailing toilet. He was efficient, knowledgeable, as well and funny and friendly. He answered all our questions and gave great advice on future projects. Would definitely recommend!

Marisa U.

03/11/2021 12:00:00 SA

Steven and his crew showed up on time, found out the cause of our flooding and quickly came up with solutions to fix it. They even noticed some problems with the existing plumbing that the city inspector didnt even see! It's my first time ever needing to call a plumber and honestly it couldn't have gone better! This place has excellent customer service and smart and professional employees.

Food Sage W.

8/21/2021

August 17, 2021 Tuesday
Team Leader Justin & T.
Master Bathroom/2nd Floor:
1)Remove Old Toilet replace with New OVE
Toilet from Costco.
2)Remove 2 Old Faucets/Popup Drains and
Replace with 2 New Kraus Faucets/Popup
Drains/My own Parts.
3) Justin use the Sheetrock wall to access the
Copper pipes instead of damaging Tile.
Assess Shower Arm situation cuz pipe was
very loose. Justin suggest the the Pipes need
to re- solder and bracelets instead. Informs
me he does do Sheetrock Repair 12x12
Sheetrock and immediately Schedules me for
August 19, 2021 Thursday appointment.
4) Excellent Cleanup and caulking on Faucets and Toilet.

August 19, 2021 Thursday
New Person: Miguel
Master Bathroom/2nd Floor:
Explains his process/procedures re: Copper
Pipes, Re-Solder, Bracelets, Sawing Wood and Re-Framing the Wood and installing
my 24 Shower Arm/Head.
Excellent Cleanup and caulking.

Will use Wizard Plumbing again & again.
Their Team are well Trained.

Food Sage/ Darryl

VR R.

6/27/2022

Woke up to a foul stench coming from our utility sink on a Friday. Called Wizard and was able to get an early afternoon window. The office staff who I spoke with was very professional and friendly. They showed up on time and worked super hard. Waylen and his partner tried for hours to clear the line, but we found out that there were structural issues (broken pipes!), that I had to deal with. Waylen explained everything and was really thorough in scoping out the problem before jumping in. I required a second plumber who was contracted under my insurance, but before Waylen left, he communicated effectively with the next plumber regarding what he had already tried and the outcome. I will definitely call Wizard for any future plumbing issues.

Winter S.

8/15/2021

My kitchen sink garbage disposal stopped working and wizard plumbing came within a few hours and fixed the problem in a speedy time! Very great customer service and highly recommended. Hopefully it won't happen again but if it does, I'll definitely call back for future plumbing or draining issues! Thank you!!

Will L.

3/24/2021

Manny and Israel helped me install a couple pipes and drains for a couple of washers.

On time, fast workers. Quoted me on the spot and delivered quality work. A+ recommended

Anton Y.

11/09/2021 12:00:00 SA

Sam from wizard plumbing came out to help us with a sump pump issue. Our discharge pipes were leaking quite heavily. He was very courteous and efficient in his inspection and diagnosis of the issue. He also fixed the leak in our discharge pipe. Would definitely work with him again.

Russ D.

3/23/2021

I had Wizard Plumbing come out to fit my old broken kitchen faucet. Mariano Lemus came out to work on it and did an excellent job. The work was clean, quick and very professional.

I would definitely recommend Mariano for any plumbing needs.

Dennis F.

11/26/2021

Antonio came to our home in San Bruno to inspect a clogged train in a utility sink (garage). He was on time, professional, and followed basic COVID protocol. He informed me of what he planned to do, in detail, before requesting permission to proceed with the work. He helped address the immediate need of unclogging the pipe via snaking. He also inspected our home's entire system to assess the state of our pipes. He shared an estimate of the work to replace old pipes to prevent a future, unplanned issues.

Would absolutely recommend Wizard Plumming (especially Antonio) to friends and family.

John I.

11/07/2021 12:00:00 SA

Fantastic customer experience from call through service. Sam was delightful and competent. Would definitely recommend this company.

Ellis D.

03/10/2022 12:00:00 SA

We called Wizard Plumbing after finding that our kitchen sink drain was leaking. Wizard Plumbing was able to come to check on this issue within a few hours. Landon came out to fix the issue and had it fixed within minutes. He was very professional and courteous and knowledgeable! I would definitely recommend this business to others and would call them again for any plumbing work.

norma g.

10/08/2021 12:00:00 SA

We have a 100 year old home with lots of plumbing issues over the 42 years we've lived here & lots of different plumbers....mostly incompetent ones.....that is, until we found Gregg at Wizard Plumbing. He installed our new Alkaline Water System, & when Lowe's delivered our new dishwasher, the installer wouldn't install it, due to a leak. We called Gregg & he did such a fantastic job, we decided to have Gregg install it instead, to have the job done right! Gregg was heroic in dealing with the issues & complications (100 year old house, remember?) So!! We're going to have Gregg come back & redo EVERYTHING under our kitchen sink! It's a lot but I know Gregg can handle it & untangle all the backwards things other plumbers have done over the years ! I'm so impressed. Get the Best! It's worth it!

Renat O.

04/08/2021 12:00:00 SA

Great company.
As fellow contractor (HVAC) I know how hard it is to make it out here for a local company.
Same day estimate, same day job, of course a bit pricey, but it was an emergency.
Circulation pump installation for Air Handler is not the easiest of services but guys handled it supremely.
Many and Israel were the team helping us, and they were extreme professionals and I'm very happy with their service.

Spencer W.

3/31/2022

Wizard Plumbing sent out a plumber promptly-- same day, just 2 hours from giving them a call. Gregg diagnosed that the issue was an electrical problem by plugging in the garbage disposal to the dishwasher outlet. He did not charge me for this consultation and I'm appreciative for his time and honesty! Because of this, I know I will be calling Wizard Plumbing and Drain the next time I do have a plumbing issue.

Dave L.

11/03/2021 12:00:00 SA

What an unusual experience. Sam Badwi came out from Wizard and was polite, helpful, informative and fair. He came out for a plugged drain that I have been cleaning about once a year with a snake; recently the cleanings have become more frequent.

I called Wizard yesterday and they said they would be out today between 5pm and 7pm; Sam was right on time. He explained what the likely cause was as well as potential solutions. He suggested we scope it first with his camera and that this might push the latest clog through, in which case he said there would not be a charge. Lo and behold the camera pushed the clog through and no more backup.

I am pretty sure the sink will clog again, and when it does, I'll be calling Wizard, asking for Sam and will pay for the snake or water jet solution. Pretty good business model if you ask me (reminds me of Les Schwab who will fix a nail in your tire for free). Give someone good, free (or inexpensive) service upfront and you should have a client for life.

Lucy D.

11/20/2021

It's the best ever plumbing business you can find.

I used them for repiping the whole houses and major
repiping between my house to the city connection. They took care of all the paper/permit works with the city and did an excellent job with 25 year warranty. They have the best tools and machines, and best of all, competent, knowledgeable and friendly plumbers. It's a pleasure to have them work on my projects.

It could not go wrong with 1588 gorgeous reviews!

Timothy M.

7/31/2021

I really like these plumbers. I worked with the owner Mark to install a water booster pump. He's a kind, considerate gentleman and he knows his trade quite well. You can tell he takes pride in a job well done. Since then (~3 years ago) Mark doesn't come to jobs himself anymore. Most likely due to having to run the company. I've used his techs a few times now, and they've been plenty competent. I live on Isabelle Avenue in San Mateo in a house built in 1937. The Terra cotta lateral sewage drain is past its lifespan and I think it's probable I'll be using wizard to get in there and fix it. Stand by and I'll update my review if/when wizard takes care of this ~ $10,000 job.

jeff y.

3/26/2021

Roots grew into our sewer lateral and sewage backed up into the house. Wizard gave us a reasonable estimate and started work as soon as we said ok! Before we knew it, two holes were dug. They were efficient in replacing the sewer lateral.

Elmer and Sufian repaired the concrete and did an excellent job matching the new concrete with our old concrete. They matched the size and colors of our original concrete. Truly professional.

David G.

5/13/2022

Landon and Gregg did an amazing job replacing our broken toilet. As always, Wizard sets the standard for great customer service!

Joel W.

5/13/2022

We had a great experience working with Danny, Mark, Jaime, Weylan and crew across a few critical activities at our new home. Sump pump repair, new tankless water heater, repositioning laundry hookups, and a complete replacement of our drainage lines under the house. Team was extremely responsive to requests and adjustments along the way, laying out in detail options and targeted recommendations for how to address. Prices were fair and competitive; team was courteous and professional. Will have them back as a first choice for anything down the line. Would recommend them to anyone.

Maggie G.

10/25/2021

Steve helped my mom (Teresita) out when she was in a jam with her toilet and then with her sink the following day (last week). This was right before my brother's birthday and she was very stressed. I did not meet Steve because I left before he arrived, but I heard all about how he helped them.

Great service with great people behind this company. Thank you!!

norma g.

10/08/2021 12:00:00 SA

We have a 100 year old home with lots of plumbing issues over the 42 years we've lived here & lots of different plumbers....mostly incompetent ones.....that is, until we found Gregg at Wizard Plumbing. He installed our new Alkaline Water System, & when Lowe's delivered our new dishwasher, the installer wouldn't install it, due to a leak. We called Gregg & he did such a fantastic job, we decided to have Gregg install it instead, to have the job done right! Gregg was heroic in dealing with the issues & complications (100 year old house, remember?) So!! We're going to have Gregg come back & redo EVERYTHING under our kitchen sink! It's a lot but I know Gregg can handle it & untangle all the backwards things other plumbers have done over the years ! I'm so impressed. Get the Best! It's worth it!

Renat O.

04/08/2021 12:00:00 SA

Great company.
As fellow contractor (HVAC) I know how hard it is to make it out here for a local company.
Same day estimate, same day job, of course a bit pricey, but it was an emergency.
Circulation pump installation for Air Handler is not the easiest of services but guys handled it supremely.
Many and Israel were the team helping us, and they were extreme professionals and I'm very happy with their service.

Spencer W.

3/31/2022

Wizard Plumbing sent out a plumber promptly-- same day, just 2 hours from giving them a call. Gregg diagnosed that the issue was an electrical problem by plugging in the garbage disposal to the dishwasher outlet. He did not charge me for this consultation and I'm appreciative for his time and honesty! Because of this, I know I will be calling Wizard Plumbing and Drain the next time I do have a plumbing issue.

Dave L.

11/03/2021 12:00:00 SA

What an unusual experience. Sam Badwi came out from Wizard and was polite, helpful, informative and fair. He came out for a plugged drain that I have been cleaning about once a year with a snake; recently the cleanings have become more frequent.

I called Wizard yesterday and they said they would be out today between 5pm and 7pm; Sam was right on time. He explained what the likely cause was as well as potential solutions. He suggested we scope it first with his camera and that this might push the latest clog through, in which case he said there would not be a charge. Lo and behold the camera pushed the clog through and no more backup.

I am pretty sure the sink will clog again, and when it does, I'll be calling Wizard, asking for Sam and will pay for the snake or water jet solution. Pretty good business model if you ask me (reminds me of Les Schwab who will fix a nail in your tire for free). Give someone good, free (or inexpensive) service upfront and you should have a client for life.

Lucy D.

11/20/2021

It's the best ever plumbing business you can find.

I used them for repiping the whole houses and major
repiping between my house to the city connection. They took care of all the paper/permit works with the city and did an excellent job with 25 year warranty. They have the best tools and machines, and best of all, competent, knowledgeable and friendly plumbers. It's a pleasure to have them work on my projects.

It could not go wrong with 1588 gorgeous reviews!

Timothy M.

7/31/2021

I really like these plumbers. I worked with the owner Mark to install a water booster pump. He's a kind, considerate gentleman and he knows his trade quite well. You can tell he takes pride in a job well done. Since then (~3 years ago) Mark doesn't come to jobs himself anymore. Most likely due to having to run the company. I've used his techs a few times now, and they've been plenty competent. I live on Isabelle Avenue in San Mateo in a house built in 1937. The Terra cotta lateral sewage drain is past its lifespan and I think it's probable I'll be using wizard to get in there and fix it. Stand by and I'll update my review if/when wizard takes care of this ~ $10,000 job.

jeff y.

3/26/2021

Roots grew into our sewer lateral and sewage backed up into the house. Wizard gave us a reasonable estimate and started work as soon as we said ok! Before we knew it, two holes were dug. They were efficient in replacing the sewer lateral.

Elmer and Sufian repaired the concrete and did an excellent job matching the new concrete with our old concrete. They matched the size and colors of our original concrete. Truly professional.

David G.

5/13/2022

Landon and Gregg did an amazing job replacing our broken toilet. As always, Wizard sets the standard for great customer service!

Joel W.

5/13/2022

We had a great experience working with Danny, Mark, Jaime, Weylan and crew across a few critical activities at our new home. Sump pump repair, new tankless water heater, repositioning laundry hookups, and a complete replacement of our drainage lines under the house. Team was extremely responsive to requests and adjustments along the way, laying out in detail options and targeted recommendations for how to address. Prices were fair and competitive; team was courteous and professional. Will have them back as a first choice for anything down the line. Would recommend them to anyone.

Maggie G.

10/25/2021

Steve helped my mom (Teresita) out when she was in a jam with her toilet and then with her sink the following day (last week). This was right before my brother's birthday and she was very stressed. I did not meet Steve because I left before he arrived, but I heard all about how he helped them.

Great service with great people behind this company. Thank you!!

Bonita B.

3/31/2022

My new kitchen faucet stopped working. Call Wizard Plumbing and Gregg Dolling came out the next day. Not only did he find a leaking hot water shut off valve, he recommended a great replacement faucet. He just came back to install it. Great job! Thanks Gregg! I recommend Wizard Plumbing, and highly recommend Gregg.

Rahul D.

2/20/2021

While this review is specifically for Miguel, these Wizard guys are the best...they are my go-to and they have exceeded expectations every time!

Case in point: Last evening, the retaining nut on my sink faucet's extensible water line came off and got stuck inside the faucet. I tried my best to salvage but to no avail. Lots of water got sprayed around - which is not fun on a cold day. I called Wizard post-haste, was promised a time slot between 10 - 12 noon today - a Saturday. Miguel promptly showed up around 11 and within minutes was able to get the nut out with appropriate tools. He was super courteous, professional, and clean - including wearing booties and double masks upon entry.

All in all a phenomenal experience - Thanks Miguel and Wizard!

Maya C.

10/24/2021

Jaime was absolutely amazing - we had a complicated shower pipe clog which required getting into a tight space and removing the drywall to get to the pipes. Jaime was super neat with his work and extremely efficient - he had the whole job done in just an hour! I would definitely recommend Wizard Plumbing to do any plumbing job however they aren't cheap at $225/hr. But it is quality service!

B J.

11/10/2021 12:00:00 SA

My toilet would not flush properly and it continued to run water in the tank every 10 minutes. Well, All of my issues with the toilet were corrected by Samer Badwi. He was very articulate, kind and patient. Sam explained what was necessary for the repair and corrected the problems that I had been experiencing for months. What a blessing!!! I highly recommend Sam. He wont let you down. Oh, he was very respectful.

Court D.

11/08/2021 12:00:00 SA

I discovered my water heater was leaking, and they were out the next morning to check-it out, and ultimately replace it (my unit was quite old). They were very accommodating to my schedule, while offering prompt service. Antonio Velasco was the technician/plumber who came out and he was very helpful, courteous, and efficient.

K B.

02/04/2022 12:00:00 SA

We received great service this week. The first visit was made by Danny who knew right away our showers weren't heating water due to old faucet valves we had ... he left saying he would get back to us ASAP with a solution ... 10 minutes later Gregg and Kyle arrived at our house to confirm we needed new valves and since it was after hours of the part store they confimed they would have the new parts and be back the next day to install the parts ... well they showed up with the new parts and were in and out of house within 30 minutes!!! All three gentlemen were courteous, wore masks, explained everything as they went along fixing our hot water and were so kind to our new puppy ... what a relief it was to have people who cared to fix our problem so fast and with great service ... would highly recommend them!

Sarah S.

9/18/2020

Greg installed our water filter. Great guy, efficient and did an excellent job installing our Aquasana water filter under the sink. We recently moved to San Carlos and we are so grateful to find a plumber that we can trust. Will definitely be calling for Greg to come back out to our house in the future. THANK YOU!

Kimberly S.

6/27/2021

Ok so it's been a month and my question is will Wizard Plumbing ever come remove their metal plates from the street? Really would be nice to have this hazard removed so walkers, bikers and even the kids roller skating don't trip.

Denise L.

09/08/2021 12:00:00 SA

Greg came out to install my new drinking faucet and was quick with the install! He was very accommodating & honest with pricing but went the route that would help save me money & I truly appreciated his determination to keep it low cost considering what he was given to work with. He is my new favorite plumber and will be on speed dial for future plumbing issues! 10 stars for Greg!

Shevonne T.

09/03/2021 12:00:00 SA

Triple G was amazing! Professional, knowledgeable and courteous. This company needs a ten star review. Also, calling in my request for service was excellent. They were able to get me in ahead of my appointment.

Elfie E.

11/30/2021

I had a walk-in tub installed that didn't drain quick enough. One of the workers checked out the pipes which happened to be very old and needed to be replaced. Additionally, I needed a new water heater. I always use Yelp for ratings. I first contacted a company to come over and give me a quote. WOW, I thought this is going to be a very expensive job as it was approximately $18K. I then called Wizard Plumbing and Justin came over. The quote was three (3) times less than the first quote I received!!! I hired them on the spot given their ratings, quote and the professionalism of Justin. They were ready to begin the next day.

I can't say enough about the customer care I received All my questions were answered and when they said they will call me back, they did immediately. Justin was the best. He was very polite, helpful and followed the COVID protocol.

Working with Wizard Plumbing was exceptional!

Justin installed my water heater one day and the new pipes were installed after the heavy rain we got in October.

Justin wasn't able to install the pipes on the day we selected. He sent a terrific duo by the names of Jaime and Beder.

I am so impressed with Wizard Plumbing, that I cancelled my policy with American Home Shield!

Wizard will be my go to for all plumbing issues.

Thank you.

Keith M.

5/25/2021

Rafael is awesome! He was professional, respectful, personal, and knowledgeable. Besides the work he really came to do (kitchen sink / water pressure issues), he fixed an issue we have had for years with a hand held shower head for a bathtub...Four other plumbers over the years could not figure this thing out, either.
I highly recommend Wizard Plumbing and, if you can get him, ask for Rafael!

Mattman J.

4/29/2022

Wizard Plumbing just completed a full replacement of water, gas and sewer lines at our house in San Carlos, and we couldn't be happier! From quoting to scheduling to execution and final walk through, Mike led the way and was there with us to walk us through all our questions. The quality of work is really high, and all the guys they sent were friendly and really professional. I highly recommend Wizard Plumbing. They stand by their work, and they are the only company I want to work with from this point on. Thanks Mike and the awesome team at Wizard!

Sarah W.

07/08/2020 12:00:00 SA

Searched on Yelp for quotes (they all do them on site), and the plumber (Gregg) came by 1pm same day to do the quote. We hired him after the quote. Here's what they did based on my receipt:

Found slip nut attached to basket strainer broken and leaking. Replaced slip nut, tailpiece, waste arm and washers with new . Test OK. Price includes discount and 90 day warranty

I appreciated Gregg's 'bedside' manner about him and his advice about how to fix the T shape of the trap in the future. I'll continue to test the sink for the next 90 days but I'm so glad it was fixed on the same day.

Would definitely hire Gregg/Wizard Plumbing again.

John P.

10/09/2021 12:00:00 SA

Wizard Plumbing helped us with a major retrofit of the sewage pipes in out 100-year old house. Their crew was courteous and professional, and receptive to some requests I made on the final inspection. At the end of the day the site was upgraded and clean

Throughout the process they were responsive and able to get started within days of making a final decision. We got a competing quote from another well-regarded Burlingame plumbing company, and Wizard was noticeably better value for money.

Robert M.

8/25/2020

I first used Wizard Plumbing back in 2016 for a replacement of a hot water heater. At that time, they came quickly and replace it with a professional water heater. At the time, the technician secured it in such a way that exceeded the code for earthquakes which I really appreciated. Well 4 short years later, the new heater failed and again Wizard responded on the same day, honoring the 5 year warranty and replaced it on the same day. That was last week.

Today, it is Tuesday, August 8th, 2020 which places this post in the middle the COVID-19 pandemic and fires across California. The sky is thick with smoke from the 625 wildfires which currently surround us. What more can go wrong? How about our 60 year old sewer line breaking which flooded our back yard with raw sewage. Again, I called Wizard and they repaired the pipe quickly and at a truly fantastic price.

If I've tempted the Gods by asking what more could go wrong, and they should find it amusing to burn down my house, then at least I know who I will call for the plumbing on the rebuild. Danny and Mark are two princes among men.

Paige L.

11/20/2020

Everything about this company was professional, from speaking with the agent to schedule someone to take a look at my mom's furnace to text confirmation, to the technician Greg, who came out. They said it would be a 2 hour window, and they were within that time window which was nice. They called when they arrived to the house and I provided instruction (COVID-safe!) Then Greg provided us with details of what was going on and he was very friendly and helpful. He said if there were any more issues to reach out to him.

The one-hour service charge was $175, but if we continued to have issues we could get further help at no charge. We will definitely keep their information for further plumbing and heating needs!

gloria c.

6/30/2020

I'm not a plumber. That's why I called one.

Makes no sense to show up & give a price w/o checking to see th problem nor explaining th issue.

I'm no longer trusting any company based just on th high Yelp reviews.

& officially starting to hate Yelp.

Brian L.

8/23/2021

Fast response and thorough job replacing our garbage disposal. The repairman didn't waste any time and got it done quickly as well. Respectful throughout and a reasonable charge for the job. Would definitely bring them back!

Kendra O.

1/14/2022

I called these guys this morning with a leaky sink. They showed up within 2 hours and promptly fixed what ended up to be a huge boneheaded mistake on my part. ( I just saw water and panicked!) Will absolutely call them again. They get 5 stars for sending someone out so fast and I'd give them more for being totally cool.

Jennifer H.

4/21/2022

A friend recommended Wizard Plumbing, so they were my first call when we had a broken garbage disposal and a leaking hose bib. The plumber, Landon, gave us a call on his way over and arrived right on time. He explained things clearly each step of the way and let us know how to prevent future problems with our disposal. We appreciate the prompt and helpful service!

Danielle L.

03/04/2022 12:00:00 SA

I have used Wizard plumbing twice now. The first time went great...the next time I was sent two very kind guys, but one training. Unfortunately, the trainee bent a rod under the sink that cause a leak. Upon realizing this, I called Wizard and they immediately sent out a more seasoned plumber Gregg. Gregg was knowledgable and honest saying the part needed to be replaced. he left my sink in a place that it could be used until fixed. After a month of searching for the part ( Gregg was unable to find the piece I needed) he and the very nice trainee came back out to see if they could somehow fix the part they were not able to find. I have been told its fixed ( haven't tried it yet) But I wanted to write and thank both Wizard and Gregg for coming back out and not running from the problem. They were all super kind and that is worth a great deal to me when working with a company.

Richard I.

11/17/2022

We needed about a 40 foot cast iron pipe replaced underneath our garage and driveway. RotoRooter charged over $600 to pull out a toilet so they could get a camera up through the house cleanout; and came back with a bid of $29,800. So I called Wizard for a second bid. They had no problem getting their camera up the 80 feet or so of normal house cleanout; and came back with a bid of $9000. Needless to say, I used Wizard. They came and did the pipe replacement in one day (including digging through four sections of concrete, 4+ feet deep in some places); and then filled in the concrete on a second day. I was very pleased with the timeliness and quality of the work (only mild negative was matching the color of the new concrete, but that was a very small issue). Also worth noting, and a pleasant surprise - if I contacted Wizard by phone, text or email I always got a quick response - usually literally in minutes; and they always actually answered my question. Thanks to Aleta in dispatching, and Tina in the San Mateo plumbing office - this made the whole experience with what can be a hassle so much easier/better. In future, I would always go to Wizard for any plumbing needs.

C W.

9/28/2021

Friendly and courteous staff. Responsive to inquiries. Will likely use in the future if my job is in their scope of work.

Fenton A.

10/16/2022

I once again was having problems in my condominium`s kitchen sinking having a blockage.I called Wizard whom has been out twice for the same problem over the past 4-5 months including a major total complex yearly clean out..They informed me they just had someone cancel and could be here in 30 minutes. A gentlemen Waylen showed up by himself and I explained my history with Wizard and my problems.Together I showed him the drain pipe layout underneath the garage and he went to work.After snaking unfortunately it was still clogged and we walked around the complex to find next to my wall 2 sewer pipe clean outs 1 of which hasn`t been touched or checked since painted 5 years ago!Remember Wizard has been out twice recently and snaked the lines but never checked these major sewer drains to the street. After additional snaking etc my lines are now cleared...Thank you Wizard and especially Waylen and will only ask for you!

Helen H.

8/23/2021

Greg Dolling is wonderful. I have his card now and will ask for him whenever I have some plumbing that I want done. Thank you, Greg Dolling!

Thanks to Greg Dolling, I now have an under-sink hot water heater that works - and he was a delight to work with - he showed me clearly what he had done to fix the problem. I didn't follow at first, but he quickly showed me what had been done wrong - and what he had done to fix it!

I've been a fan of Wizard Plumbing and Drain for several years now, and one reason is that they stand behind their work and send out a better plumber if there are ever problems.

I'm still blown away that I suddenly have a working under-sink hot water heater after only a few minutes of Greg Dolling's time, after weeks and weeks - it never occurred to me that this good plumber would be able to do more than move the problem to the next level - Thank You [again!] Greg Dolling!

The under-sink hot water heater wasn't working, and the company thought it was defective - they're sending me a part that will arrive in a few days, but the under-sink hot water heater works now!!

Taryn R.

11/30/2020

We love wizard, and have used them more Mrs then I can count on my hands. They are always friendly, helpful, and knowledgeable. They are courteous when they arrive- now with everyone working from home. Do a free cost assessment and call or email with a price break down. They are very reasonable and have never not showed up, called or not professional. I would 100% use again, and recommend to anyone having any toilet, sink, or tub troubles. We also book them yearly to come do a deep clean in the drains in all the tubs and sinks. Really A+ service!

Avalon L.

8/27/2021

I've used Wizard Plumbing for some time at my home and my business which is a preschool. Today Gregg came to my home to fix a leak under my kitchen sink. Not only does he possess the highest expertise and integrity but he has a delightful personality as well! I'm very happy!

Christina S.

11/30/2020

So, news flash - it's not true that you can learn anything yourself from YouTube, and my bathroom sink install gone awry was proof of this very important life lesson (you're welcome!).

But thanks to Wizard plumbing, no one has to be the wiser. Anthony and Francisco were amazing. They came same day, gave me a fair quote, fixed both of my plumbing issues, even installing a new garbage disposal on site, and were courteous, professional, and very respectful of cleanliness and safety measures regarding covid. I will use them for all future plumbing issues and will never, ever, ever attempt to DIY from youtube videos again...

Mark G.

08/11/2021 12:00:00 SA

Called out for a broken garbage disposal. They came out the next day and replaced it on the spot. 10/10 would use them again.

Catherine L.

8/24/2021

Garbage disposal needed replacing--Gregg got there early, did the job efficiently (no ordering of parts needed), showed me how to maintain it, chatted, and was on his way. Super painless, even pleasant! Love these guys.

Susan S.

2/21/2022

Our kitchen sink drain pipe started leaking this morning. We called Wizard at 2 pm and they came out a couple of hours later. Gregg D. and Jose replaced the leaking pipe in less than 30 mins. They were professional, fast and very efficient and honored the warranty on previous work that was done on the pipes under the sink and under the house three years ago. We have used Wizard in the past and highly recommended them.

Adam C.

11/06/2021 12:00:00 SA

Had a rough introduction to this company Saturday night and wrote a review here expressing my displeasure. On Monday I was contacted with an apology and an offer to come back out and fix the issue to make up for the issues over the weekend.

Today Anthony and Francisco arrived on time, fought with a stubborn drain that made snaking it difficult, and were able to eliminate the clog and fix the sinks. They installed new piping and had everything running again well.

While my first experience was not good, the way Wizard followed up, offered to fix the issue, and then came through today showed me that my initial experience was an anomaly. Based on how they addressed a service issue and made it right, I was extremely pleased with their customer service and would use them again in the future.

Richard C.

11/24/2020

The other guy told me my furnace had to be replaced and he could so it that same day for $5K, but since he liked me, he would do it for $4K. I smelled something fishy.

I called Wizard (Gregg) and they replaced a circuit board. Total cost: $600.

VERY HAPPY...

Nolan G.

04/06/2022 12:00:00 SA

Justing was highly courteous, professional, and kind. Highly recommend them for your plumbing needs. We had a couple problem areas that were very well addressed. Thanks Justin!

J B.

12/15/2021

If you value your time at all, then do not use this company. I requested an estimate and was told someone would arrive in a 2 hour window. They never showed up so I called back to request a new time slot. I decided to schedule service with them despite the expensive price tag of $3800, and today, they did not bother to show up in the 2 hour window. In all, I've lost 4 hours of time. Oh, and I did call them at the end of that 2 hour window today to ask where the technician was. I was told I'd get a call back with the status update but never got one. This company is unreliable and clearly does not value a good customer experience.

J Z.

4/29/2022

We had a leakage in the crawl space. Elmer and his team came to rescue. He checked out the plumbing problems and fixed the them quickly, and drain the water completely. He also helped diagnose that our sump pump has a bad electrical connection, and made it work again. Elmer and his team are professional and customer oriented. I will definitely go back to him for any plumbing issues in the future.

Mary A.

8/13/2021

We had our shower/bathtub cartridge replaced by another plumbing company, which did not solve the leaking from our bathtub faucet. That other plumber told us we'd have to replace the copper piping and break through the drywall, etc. So we have been waiting, shutting off our water at night and not using that bathtub much, until we felt comfortable having all that work done (waiting for pandemic to simmer down). Today, Gregg from Wizard Plumbing came to replace a showerhead and I showed him the bathtub faucet and he offered to fix it or no charge. Well, he fixed it and promised to return if the leaking returns (he found the cartridge replacement from the previous plumber was NOT new).

We like Gregg from Wizard Plumbing because he tells you the truth bluntly, gets the job done well and efficiently, and has a great sense of humor (coupled with a Brooklyn accent).

Pat W.

4/26/2022

I have used Wizard Plumbing in the past and didn't hesitate to call when my kitchen sink started leaking. Manny and Miguel were sent out. They installed a new faucet, a clean out and drain. They noticed that the toilet was loose so they fixed that problem. The next day, Manny and Beder returned to change out all of the drain pipes downstairs which were original with the house, built in 1960. Their work was meticulous proving once again that this company only hires master plumbers. Their craftsmanship was very much appreciated !!!

Matt E.

09/08/2021 12:00:00 SA

Both Francisco and Anthony fixed the problem at toilet tank immediately yesterday.
They were so kind to call me 30 minutes prior to arrival time.
We really appreciate their professional job.
Thank you.

Matt

Jocelyn R.

7/26/2021

I've used Wizard Plumbing in the past so when we had a leaky bathroom faucet I knew who to call. Gregg Dolling was the plumber this time, and he was great. He fixed my faucet, and found that it was under warranty. Score! When he came to check out my kitchen sink faucet he noticed the bad shape it was in. He recommended a new faucet. I ordered it, and he installed it. It's so weird having a sink where the hose stays where it's supposed to. Thank you Wizard Plumbing, and Gregg for continued excellent service.

Faye C.

02/08/2022 12:00:00 SA

After reading so many reviews commending Gregg Dolling, I requested him to replace our 25-year old hot water dispenser. He arrived promptly and was able to install the InSinkErator Involve Wave Instant Hot Water Dispenser with no problem. I'm amazed at how he could work in such a tight space under our sink yet he installed it without any problem. What a Wiz!

Randall S.

4/23/2022

We had a bathroom drain leak and also needed to replace a faucet. Gregg was fantastic. He came out, gave us a clear explanation of the problem, provided a quote, and then came back later to complete the work, on time and at the cost he had quoted us. We've had Gregg do work for us before, so we knew we could trust his workmanship, and he didn't disappoint. Highly recommend

Cathy C.

1/16/2021

Mariano is professional and efficient in installing a new water heater in 2 hours.
Highly recommend 100%!

Bronco B.

06/10/2021 12:00:00 SA

Friendly and knowledgeable staff, Jeff came by on time, replaced our tub spout within minutes, and also gave up some useful tips and tricks for the future. I can't say enough good things about these guys.

Kaitlin Y.

7/24/2021

Scheduling was easy and super professional, with timely text reminders and a well-staffed phone life for when I needed to reschedule. Gregg was timely and polite and took care of my two plumbing issues quickly and professionally!

Mariya B.

8/22/2021

This is the only company that was able to come the same day when our kitchen sink got clogged. Great customer service. They gave me 4-6pm window, and then called me a couple of times apologizing that they are running late. The repairman who came was very professional and experienced. Within minutes he was able to repair the clog despite the roots present so we did not have to call another company. Very happy with Wizard, will be calling them again.They gave me 4-6pm window, and then called me a couple of times apologizing that they are running late. The repairman who came was very professional and experienced. Within minutes he was able to repair the clog despite the roots present so we did not have to call another company. Very happy with Wizard, will be calling them again.

paco s.

7/28/2021

After trying to troubleshoot our Water Heater pilot/thermocouple issue on our own, we knew we needed a professional to assess and repair it. After calling Wizard, Gregg came the same day (Fri) gave a lightning-quick assessment, and was able to source the part and do the repair the following Monday and restore hot water for our home.

Super efficient, knowledgable and friendly!

Beth V.

4/21/2021

Pros:
- Came quickly when called them about a bathroom spout that doesn't put out as much water.
- Jay was very friendly

Cons:
- Give a discount for a 5 star review, so PLEASE take these reviews with a huge grain of sale.
- Insanely expensive for what we got (for example, the slow spout was due to a clogged aerator. Job took less than 20 minutes and he charged us $10/minute.

Will not use them again unless I'm desperatl

Sam G.

1/24/2022

Our water was cold. Called Wizard and within 15 minutes Gregg Dolling showed up and showed me that someone (probably me) had inadvertently twisted the knob to cold. I couldn't ask for better service. Amazing Wizards!!!

Terry R.

4/30/2021

I was disappointed today in the result of service by Wizard Plumbing. I had a problem with the diverter on my shower/bath faucet such that, in the shower position, water would still partially come out of the bathtub faucet. It seemed a simply replacement on the faucet would resolve the problem.

However, it did not completely fix the problem. I still some water emptying into the bathtub when diverted to the shower head. I was warned and told that this is due to issues with the valves. I don't understand why the valves, which turn on or off the flow of water would affect the functioning of the diverter. One controls the flow of water, the other its direction. When asked for an explanation, he told me repeatedly that everything is connected, as though this explains anything. It's hard to accept an explanation like this that explains nothing.

I was also told that the company does not have older parts or replace them. So instead of replacing the valve stems, he said I would need an extensive overhaul of the system. And it would cost about $4000!

Perhaps there is something I am missing, but this just doesn't ring true to me. In the end, my issue was only partially resolved.

Birdie N.

2/24/2022

Mariano should be employee of the month. He's fast, knowledgeable, and responsive. We've had a terrific experience working with him.

A B.

1/21/2022

These folks are awesome! Our water heater broke and decided to give Wizard a call to see what they can do. Within an hour, Gregg came to the rescue. After spending less than a minute to diagnose the problem, he went out to gather the parts and had our hot water up and running in no time. Gregg is professional and super knowledgeable. Thank you Gregg!

Xinpeng H.

7/21/2021

Gregg was a fantastic plumber! Did two plumbing jobs in less than one hour together. A previous plumber tried to fix my dripping shower and didn't do a complete job, and Gregg was able to get in there, quickly identify the problem, fix it, and even give me a discount given the reduced amount of work involved. Would love to work with him again!

Nancy W.

5/21/2022

We reached out to Wizard Plumbing to help with a clogged kitchen sink. Two technicians came out and one of them quoted me $249 to snake the drain. Before they started working he also told me if the pipe breaks they would need to replace it and would cost $250. I had also mentioned to him that water would come out of the air gap when we run the dishwasher. Without looking to see what the problem is, he quoted me $250 to change it out. He then later told me the tube was bent and had to be replaced. After about an hour of snaking without success, he told me they would need to go from the roof to try and clear the vent but it would charge $200. Going in from the roof did not fix the issue. He suggested we break the walls to get inside where pipes run because it could be rust from the cast iron pipes that needed to be cleared. We remodeled and changed out all the piping about 5yrs ago so I asked him if it could really be the pipes. The quote to go in from the wall was about $3500. One of the guy who was working under the sink had water pouring all over and onto my hardwood floors. Somehow they changed out one of my metal pipe to a plastic one that connects to the garbage disposal and told me because it broke when they removed it. At that point I just didn't trust them anymore so I called another plumber while they were figuring out the issue. Before the technicians left they reconnected the pipes but it was leaking. They couldn't stop the leak and blamed it on the broken pipe. After they left we turned on the water and all of a sudden water under the sink was pouring out onto my hardwood floor again. I had to call them to come back and fix the leak but they weren't able to fix it. Nevertheless, I am so thankful the second plumber I called was able to unclog my kitchen sink and fixed the leak caused by the first plumber. It was a disaster. I saw another review where someone was quoted $175 to unclog the airgap but I was quoted $250. It makes me wonder if it's because I was a female so he tried to charge me more. In total I was charged $349 and there was no mention of the pipe replacement on the invoice. Not to mention they chipped a piece of the wood from my kitchen sink. I didn't see it until they left. All I am praying now is they didn't damage the pipe connected to the wall and mold don't grow from water damage plus the warping of hardwood floors.

Bobbi M.

7/24/2021

Gregg from Wizard Plumbing installed our new disposal and tried to tighten our kitchen faucet. The faucet was under warranty so after contacting the manufacturer, Gregg came out again and succeeded in tightening the faucet. He didnt charge for the second trip out. Years earlier he repaired a leaky shower. It hasn't leaked since. He is definitely our plumber.

Rick P.

3/24/2021

It Really hurts Me to write this review I've been using Wizard Plumbing for years now for all my Plumbing issues in multiple properties and they always been great and courteous, they are professionals and their prices are really Fair, the owner Mark is one of the best plumbers out there

But what happened at my aunts house made me question Wizard Plumbing we called them because there was a sewage smell coming from under the house , at first my 87 year old aunt called another Plumbing company to get an estimate so they went underneath the house and recorded a video for all pipes , the issue was with the kitchen drain only it was leaking all over the place and the main sewer pipe for the house wasn't leaking at all, So the other Plumbing company provided the video plus estimate for the kitchen drain to fix the problem

Then i suggested my aunt to call wizard plumbing same day because my experience with them was Amazing so far, they sent Mariano L and at first he was courteous and wore a mask and then he went under the House and stayed there for quite a bit and we started hearing lite banging underneath my aunts house which was really unusual since we were only looking for an estimate, he came outside and told us about the leaky kitchen drain and all of the sudden the main line was broken as well (didn't show me a video just told me it was broken) went myself to crawlspace and the video i had the same day from a different company showed the main line in intact and connected, after wizard's technician went there it was broken, it really made feel uncomfortable/Sad that he was trying to scam a 87 year old Woman instead of helping her in this pandemic.

Diego M.

7/23/2020

Wizard installed a water heater for us a few years ago. Recently, we had a small issue with it and we couldn't get hot water. I called Wizard and they told me someone could come by at 8PM. I told them we had a little baby girl and 8PM would be too late. The lady I spoke to on the phone said they'd do their best to come earlier. Within 20 minutes Miguel was at our house. He came in, was wearing a mask and respecting social distancing, which we really appreciated. He then resolved the issue super quickly and by 7PM we had the issue resolved. Miguel was great, respectful, timely and answered all my questions.

This is the third time we have used Wizard. The first one was when we replaced the water heater. The second time was when we installed a toilet. And now with this small issue that Miguel quickly fixed.

Honestly, Wizard has been incredible! Cannot recommend them enough! Thank you Miguel for the awesome service!

Sarang P.

4/23/2022

Smart and reasonable. Plumber who came before had expensive and unnecessary suggestions. The Wizard plumber fixed the issues within 15 minutes and less than half the price.

Lauren L.

7/22/2020

I just moved into my home in
Burlingame the end of June 2020. It is the oldest house in Burlingame, and therefore comes with a very old plumbing, clean out and lateral. With four children and Covid unemployment, I ended up with an emergency plumbing issue. I called Wizard and Mo came out the same day and figured out the problem and started work in the same week. Mo and his crew were not only professional, but extreme gentlemen. I would not hesitate to call Mo again. If you want quality work, a fair price and someone you can trust, call Mo at Wizard Plumbing!

Murph F.

12/05/2020 12:00:00 SA

I've had several great experiences with Wizard Plumbing, but the latest:

After several weeks of being irritated that my kitchen sink water pressure was really low (it took twice as long to fill up a pot of water), I finally called Wizard on a Saturday when I had some free time. Josue showed up 30 minutes later, was professional, had no problem with my giant dogs, and in about 5 minutes he showed me how to clean the filter inside the faucet head (i didn't even know this existed!) and solved the problem. It was so trivial, he didn't charge me.

Thanks.

Adam T.

02/01/2021 12:00:00 SA

My wife and I call Wizard Plumbing when we run into something we can't resolve ourselves. Over the years we've probably called them 4-5 times for a variety of things. Every time they quickly resolve the issue in a professional manner. I have no hesitation in calling them and feel good about giving them the business.

Mo's taken care of us the majority of these times and is someone you can trust. Keep up the good work!

Kari G.

04/01/2022 12:00:00 SA

I needed help with a new disposal and checking for clogged drains. From the first call through to follow up service, the entire team was helpful and professional. It is blessing to know there is quality partner when you need it! Great work Wizard Plumbing!

Scot R.

3/31/2022

We needed our sewer line replaced and Selected Wizard Plumbing and Drain after receiving several bids. The old sewer line ran approximately 100 feet under our driveway to the main line in the street. Mike Salem from Wizard was fantastic. He explained the trenchless process to us which only required minimal digging under the driveway. One hole near our garage another hole about half way to the street and a third hole at the street. This trenchless process meant most of the paver stones on the driveway were not disturbed. Mike and his crew handled every aspect beautifully from obtaining the permits to through the completion of the job. The paver stones that were removed were put back perfectly so that you would never know that any work had been done. All in all a wonderful experience for what could have been a really dirty job!

Kris A.

06/05/2020 12:00:00 SA

Called at 9:30am for leaking toilet at base, appointment set up for 11:00AM, Franco showed up on time and did his analysis, I told him what other companies were quoting me, I got price matched to a competitive estimate compared to other companies, leaking toilet fixed by 1:00PM. Thank you Franco! You the real MVP!

Review for Franco: Franco was very professional and was prompt. He did the job while wearing the appropriate PPE. Shoe covers and mask which we really appreciated. He also explained why the wax seal only lasted a year (the prior installation was done incorrectly due to leveling of toilet) 5 stars for Franco

Lawrence L.

7/27/2021

Our kitchen drains decided to go on strike on a Sunday morning, leaving our sinks filled with foul-smelling water. Wizard plumbing responded quickly via Yelp messaging, and Ivan's team came out within a couple of hours. They were transparent with pricing upfront after assessing the situation and what was needed (snaking via the clean-out). The blockage was cleaned out quickly and we had the rest of Sunday to enjoy without the stench and stagnation.

Don D.

1/15/2021

Thanks, Christian!
It's been a long time since I've not been charged for service. The bracket was loose on my garbage disposal and Christian Urbina said he wouldn't charge me for so quick of a job. Thanks for the honesty and you are an asset to your company! Happy to refer you guys! Thanks for the great relationship!

Calvin C.

04/05/2019 12:00:00 SA

Had Wizard work on multiple projects over the last 3 years - all great, completed jobs.

Today, Gregg and Jimmy fixed my shower valve, which was hard to turn and thus caused it to continue leaking. They did a great job at troubleshooting the problem - since the previous plumber had used excessive silicon and covered the screws with tile, they had to carefully hammer and chisel out the tile. They did this all quickly and now the shower valve is up and working.

Previous project included: changing galvanized to copper piping, changing out the water heater (during New Year's weekend), and redoing the cracked sewer line that was buried under my garage. All of these projects were completed quickly, well priced, and with high quality.

Yukie L.

9/22/2021

We're fortunate to have found Wizard Plumbing. When seeking estimates to fix some issues in our bathroom, Jay gave us an honest and accurate estimate, and was very helpful in answering all of our questions. Jay is a hard worker and doesn't give up on a problem--he got things fixed for us in no time.

And we're lucky to have found such a reliable plumber in Jay, because we would soon call on his expertise again for some more urgent issues with our kitchen sink. We really appreciated his responsiveness and were impressed with how well he diagnosed problems over the phone. Now everything is leak-free, the water pressure is great, and we're happy.

We'll definitely rely on Jay and Wizard Plumbing for all of our plumbing needs in the future!

John S.

3/23/2022

I am updating my review because I received great help from Tina, who works at Wizard Plumbing. She helped rectify the problem with the permits, was very prompt, and communicated well with me what was going on to fix the problem. There apparently was staff in the past whose work she is now cleaning up. If you have an administrative problem, ask for Tina. I am giving her 5 stars.

JOhn k.

11/06/2021 12:00:00 SA

Not reliable. I was scheduled time and received confirmation text msg appointment. but the plumber didn't show up, and called back office, they said will have someone else to come later and later. it is rental unit and I need to sit in the car waited for 6 hours, still no one showed up and called me back. really upset about their service and wondering how or why this company has 5 stars in yelp!!!!

Scott A.

01/10/2021 12:00:00 SA

Three words to describe this company and the men that I dealt with.
Professional, Honest, Knowledgeable.
I had an issue with a clogged sewer line today. I called for an appt. on a Sunday and there was no additional charge. Mike, the Supervisor, and his assistant arrived easily within the appt window I was given.
Both men were courteous and worked well together, not wasting time.
The problem was mitigated in a short period of time and they took the time to explain and show me what the issue had been.
It's nice to find a Company that's honest and fair. The price I paid was a great deal. I will continue to use this company in the future for ALL my plumbing needs and will recommend them to my neighbors and friends.

Katherine C.

3/21/2022

If you're fortunate enough to work with Gregg from Wizard Plumbing, count yourself lucky. I've worked with enough plumbers through the years to know when I get a good one. His experience certainly shows. He's super friendly, knowledgeable, and speedy. What else can you ask for? In and out, he gets the job done. Very grateful for his help. Thank you Gregg!

D B.

3/19/2022

Our toilet and shower flooded overnight due to a suspected clog. Made a call in the morning to Wizard Plumbing. They arrived within 2 hours of the call. Cleared our sewer line, gave helpful tips for the dealing with blockages, and were friendly and respectful. Had our line cleared quickly and no more issues.

Josh W.

12/31/2020

Our technician, Sam, was impeccable from start to finish. He arrived with a warm hello wearing a mask and shoe covers. He was polite, informative and very professional. He explained the workings of our severely clogged shower drain and was able to fix it quickly and thoroughly.

We've been using Wizard for years and would recommend them on price, reliability, knowledge and excellent customer service and customer relations.

Again, Sam was awesome and the folks at the shop were just as accommodating and friendly.

Lance H.

01/02/2022 12:00:00 SA

Our American Standard toilet kept running and needed the fill valve to be replaced. Wizard Plumbing was prompt to respond. Gregg came out and was able to quickly replace the part. Gregg was courteous and friendly. Gregg was also happy to share his insights on a future project I had planned. I am very happy with the service I received.

Jennifer M.

3/14/2022

Steven and his partner came to fix our kitchen sink - and they were amazing! Polite and informative and actually fixed the problem. We can finally wash our dishes! Thank you!!

Marty B.

3/31/2021

Rafael showed up on time to clear out my sewer lateral. It typically gets clogged with sycamore roots every 9 ish months. Gas e me the quote and got after it! Thanks Rafael for the icky work!!

Elena E.

3/23/2021

Called Wizard Plumbing to unclog 2 sinks. My service guy was Mariano L. What a knowledge guy and a pleasure to work with!!! He was on time, professional, courteous, got the work done fast . Thank you so much Mariano! Will definitely ask for him when I have any other plumbing needs.

Neil G.

7/20/2021

I've used Wizard 3x now, and each time service was excellent, timely and professional. The latest was today for a clogged drain. Manny and another specialist (I should've gotten his name) quickly ID'd the issues, which turned out to be a little more than just a simple but stubborn clog and involved questionable piping work from when the house was first built. At any rate, they resolved the problems within a few hours. They also wore masks, gloves and booties while working inside the house. The other times Wizard came over were for a water-heater replacement by Danny and his assistant last year and an irrigation-pipe replacement by Steven way back in 2014. So as you can see, this company can work on various types of water-flow related projects, big and small.

Keiko K.

09/06/2021 12:00:00 SA

We were going to replace washer & dryer and the delivery guy told us that cold water faucet is leaking and it has to be replaced before they install the new washer & dryer.
So we searched plumbing companies with Yelp, and called Wizard Plumbing & Drain. They told us that a technician has to see it before giving us an repair estimation, and sent a technician within a few hours for free estimation.
The technician tightened the faucet and tested the washer, and it looked like the leak stopped.
He told us we don't need to replace the faucet and he left without any charge.
We forgot his name but he was a very kind young man and we really appreciate his professional approach.
We definitely recommend Wizard Plumbing & Drain to everyone.

p.s.
we asked other company for the estimation by sending some pictures, and they informed us the estimation for replacement of the faucet will be approx.$2000.
Wizard Plumbing & Drain saved us a lot of money!
Thank you very much.

Claire A.

12/17/2021

Gregg came to our house and was just awesome. He was so polite and finished the job very quickly. We are so happy we used Wizard Plumbing. Thank you Gregg!

Johnny S.

09/03/2021 12:00:00 SA

Our toilet was clogged and water leaked somewhere that caused waster damage. Called Wizard Plumbing and Drain and they sent Technician Francisco Cirin to inspect and give us free estimate and everything was explicit and transparent. Several days later Technician Francisco Cirin and his coworker that I didn't get the name came as scheduled to remove the toilet and check/fix the leaks and also unclog the toilet. The service cost is $349. The invoice and report was sent to me later as they told me. They are professional and I would highly recommend them.

Nicole G.

6/26/2021

Dan was polite, efficient, and punctual, and completely resolved our slow-draining sink and bathtub troubles.

John M.

09/01/2021 12:00:00 SA

The toilet at a rental property was not filling with water. I was not available to investigate myself, so I reached out to Wizard Plumbing and Drain on yelp. They responded in a reasonable time. It was a little confusing because the message I received stated they would be available in two days to come out to look at the problem. They also said to verify if this was OK by responding back to the email or call directly to the office. I responded back to the email but did not receive a confirmation. I called their office and they said they had no record. They did schedule me for two days later though. The following day, I received an email stating they would not be available for three days later. At that moment, I received a text confirming the original confirmation. I ignored the email.

So, plumber came out and said the Water control valve within the tank needs replacing. Quoted me $325, ouch. I gave the OK because it needed to be replaced. The part is only $25 at most so $300 for a thirty minute job.

I am no plumber but in the future, I would probably do it myself as I watched a video and looks like a simple fix.

But, appreciate them coming out and my tenant can flush away.

Danielle G.

8/28/2020

We had Wizard come out to clear an exterior storm drain from our side yard to the street. A lovely redwood tree is right in the middle of the path. We had other places come out to give us quotes and were shocked by some of the estimates. Wizard came out and trouble shot our problem and worked hard to clear the drain!

The two gentlemen were Francisco & Anthony and they are a true example of what great customer service is. We will definitely be calling Wizard for all of our future plumbing issues!!

Jim R.

6/24/2021

Gregg came out and capped off my drain. Friendly and professional. Also gave me a lot of advice on my remodel (how to install the faucet correctly, recommendations on fixtures, code compliance, etc.)

Susan F.

3/25/2021

After listening to my leaky shower drip for a week finally called Wizard
and they sent Gregg out to make the necessary repair's today. He
arrived on schedule, made friends. with my doggies, and proceeded to
fix the problem. No more dripping......Thanks Gregg.

Danny Y.

04/08/2021 12:00:00 SA

Asking for service to fix a plumbing issue and they did the job right with no surprise at the pricing and quote .

Rebecca G.

04/06/2021 12:00:00 SA

Mike Salem is my hero!

Mike came to my house today, a day after another plumber from another company quoted us a lot of money to do a diagnostic test for a problem we were having.

Mike arrived and knew exactly what to do. He worked hard to locate a sewer clean out that was covered by many inches of hard packed dirt, as well as a weed mat and pebbles that a prior owner had put down. The job took a combination of ingenuity, tenacity, sweat, muscle, digging, getting on the roof, and hi-tech and low tools (including a metal detector, pipe camera, ladder and a shovel). Amazingly, he left without taking any payment.

We will definitely call Mike for any plumbing issues that involve the sewer pipes in the future.

He gets our highest recommendation!

Ilona H.

12/29/2021

My heroes on a Sunday with a busted water heater! Such a reasonable price for a Sunday replacement. Huge thanks the crew!!

Ellie M.

3/16/2022

Wizard saved us again recently, sending their technicians out a few hours after I called the office. Landon and Gregg were friendly and expertly diagnosed and repaired the multiple tricky problems our bathroom sink had suddenly developed. Thank you!

Josh M.

01/04/2021 12:00:00 SA

We had these guys out late last year for an emergency sewer line backup and leak under the crawl space.

They cleaned up the mess and fixed the sewer leak, which took about 4 hours of total labor.

Cost? about $800/hour for 3 workers. That's just an insane rate. This wasn't clearly communicated because before I agreed to the work they implied it would take a full day if not multiple days, however it took only a few hours to perform the cleanup.

On top of that, they charged about $300/hour to clean the sewer lateral.

Lastly, which is the biggest issue, they did not provide an itemized receipt breaking down the cost of repair vs. cleanup, so we were unable to bill our homeowner's insurance (which covers sewage backflow damage, but not plumbing repair). We attempted to obtain this receipt approximately 8 times between us and the insurance agent and eventually the people at Wizard stopped responding via email.

Given the price, I would expect better communication and better service.

Also FYI Wizard and T-Kor plumbing are fundamentally the same organization, but T-Kor gave me a cheaper quote for some other work. I recommend looking into T-Kor because they do the same or better work for less money.

Tony K.

6/25/2021

Jay Schaefer was amazing and knowledgeable, unclog the drain super duper fast....awesome service.....Thank you Very Much.

V C.

8/24/2022

Our water tank broke with gushing water flooded our garage at midnight on Saturday. I called several places and they were not able to send anyone out. Wizard Plumbing called first thing in the morning on Sunday to send someone immediately. Waylen came by and told me that it will need a replacement which will take 1.5 hour to install the next morning. After I told Waylen that I really need to have running hot water today to shower due to important meetings, he tried to track down a large capacity water tank for me and came back in the afternoon. He was courteous and professional. After 1.5 hour, I had a new water heater. He told me how to care for the water heater by flushing out water regularly for 1 minute to avoid build up and increase the life of the product. I highly recommend Waylen and Wizzard Plumbing for plumbing needs and will be calling them back to service my drains. Thank you for your service

Haley S.

5/25/2021

Wizard Plumbing and Drain has become our go-to plumber. They fixed some sewer line issues we were having last year, and then recently we experienced leaking valves/hose bib connectors on the exterior of our house. Gregg Dolling came out to take a look on a Monday, and he was able to come back the next day with all the parts and complete the project quickly. He came in on budget. He was also extremely friendly and explained everything in a way that I could easily understand. Super polite and professional.

Mark M.

2/19/2022

Quick response. At my house within hours. Dustin was very professional and gave a fair price. He had everything for water heater replacement and was completed and gone in about an hour. Hot water equals happy family!

Nick F.

11/07/2021 12:00:00 SA

Friendly staff answered the phone. Mike came over before the scheduled time! This was good since we needed the toilet! Super quick arrival. Mike did an amazing job explaining the problem and even gave me some tips to help prevent the issue down the road. Highly recommend Mike and Wizard plumbing!

Zoe L.

07/02/2021 12:00:00 SA

Got a washer water draining issue, Jay came and fixed the issue super fast! Really nice staff and service!

Juliana C.

6/22/2020

Same day service. Fast. Polite.
Fixed our clogged potty. Checked our troublesome shower head.
Gave me some good info (need a new shower head).
Very gracious, professional and quick.
We are fans!
- The Clegg Family
Redwood Shores

Cathy C.

8/18/2022

One day while investigating weird smell in our kitchen, I realized our garbage disposal machine was leaking water from the bottom causing all kinds of issue. We started calling around plumbing companies for same day service, and only Wizard Plumbing was able to dispatch technician right away. Oscar, the technician, showed up early, happy to help, and enter our residence with mask and shoe covers. He quickly diagnosed the problem and have a new unit available to replace. We had some questions and also would like an alternative options, and Oscar patiently explained with us to address all our concerns. He gladly explained what's going on as we watched him doing the work, which speaks to his confidence and customer-centered service. At the end, the repair work was done super quick, and the issue was fixed 2 hrs from when it was discovered. Oscar charged reasonably for such an emergent response. Moreover, he empathized what we had to go through and expressed appreciation of our business. We are grateful he did not take advantage of our dire need for help and over charged us. At the end, we are happy to know Wizard Plumbing is a well organized company that has adequate staff to address to immediate service. The dispatch process was quick, technician Oscar was prompt and provided excellent customer centered care. We highly recommend Wizard Plumbing and will definitely reach out for Plumbing needs.

Bill N.

11/15/2021

I used Wizard Plumbing to clear my sewer line. Mo was very professional and very neat. He had to pull the toilet to scope the line, replaced it and then install a clean-out in the patio where the line was damaged. I'm planning to use Wizard to replace most of the remaining line to the sewer main to repair a second break , as I trust them to do the job right. I will post a review of the final line replacement upon completion, hopefully by the end of the week. Very satisfied customer thus far!!!!

Henry T.

1/21/2021

Jay showed up and originally I had thought it would just be an estimate be he got started right away fixing my toilet flange. It was an extremely complicated fix that required a significant amount of precision and patience and he knocked it out of the park! He carefully removed the original flange without damaging the pipes, got a new offset flange and installed it right away. Other plumbers had come and quoted me $5000 for the same work!!! Jay came and quoted me less than a fifth of that price!! I was completely blown away by his handiwork. I didn't ask him to install my toilet as I was able to do that myself but he gave me pointers on how to do it properly! Wizard plumbing 10/10 would absolutely recommend them to anyone looking to get plumbing work done!

Cathy W.

12/28/2021

We discovered out basement flooded at about 4PM and they were able to send someone out by 7PM (others could only send technicians first thing the next morning). Steven was extremely professional, quick, and thoughtful about the repair. He fixed the problem and we had a drained basement by that night. We all went to sleep better because of it. 100% would recommend

David A.

12/12/2019 12:00:00 SA

I called another vendor today who actually set up the appointment with Wizard. Reason they set it up? Well they were too busy and this was their colleagues. Too bad for them too...

This was a bathroom sink drain in my rental home that was clogged. Time was set for 10-12 noon and that they would call me 30 minutes before arrival. Didn't happen. It was my tenant who called and said that the Wizards were there. I was in Millbrae.

Long and short, I jump in my truck to go meet with them and get the estimate but instead, the estimate came over the phone while I was driving. $285 for a snake out of the bathroom sink drain. I was totally shocked and had previously told the dispatcher not to send anyone if they were going to gouge. So...no negotiation from their worker and the guy said, see ya!

Okay, I drive to RWC from the Airport and see them (yes...2 guys) leaving. Two guys for a bathroom sink drain? Really??? So it was 12:07 when I saw them by Sequoia Hospital. I drove to my rental and took out my snake removed the trap, snaked it out in 13 minutes start to finish. That was by an amateur (me). 13 minutes for $285. RIP OFF!

That is $21.92/minute. Like I said, don't gouge, don't burn people and don't send two guys on a one man job. I won't ever recommend this company. Now to let the people at the other company know what their colleagues are like.

Just thirteen minutes by me...the amateur! $21.92 a minute by the Wizard behind the curtain. Sheesh!

Xiao Y.

8/13/2021

Jay from wizard plumbing is super nice, punctuated, responsive and professional! He fixed our valves and kindly helped us to install the hoses of our washer. Overall we had a great experience.

Karen r.

11/21/2018

It's not fun to have to call a plumber. It sucks. If you have a plumbing issue, you are not a happy camper. Something that is critical to your life (hot water heater, garbage disposal, drain, or TOILET (hello!) is not working. I wish we could wave a magic wand and fix it, but that's not happening.

Wizard is as close as it comes to a magic wand. They answer the phone. They show up on time. They are fast, professional, nice and reasonably priced. They are nice to my kids. I feel safe and in good hands.

Just had a visit from Manny and Isaac and they were excellent. I was shocked at how little it cost to get my leaking toilet all fixed up. And their work is warrantied.

I feel like the Wizard is the magical solution to my unpleasant plumbing problems!

Tibs C.

12/15/2019

A million stars for Wizard, and especially Joseph! We contacted three companies on a Sunday, and Wizard was the only company that didn't upcharge for the weekend. Joseph came that afternoon to provide a free quote, and even though he had other jobs lined up and was running a bit late, he went right to work trying to clear our clog. I think he worked until midnight that day.

Joseph was very good natured and thorough, taking the time to explain and show us what was going on. We need some pretty major work done which is still pending, but Joseph was able to bring a team to install a temporary pipe the next day so we could use water in the house. We had another issue with pipes inside the house (semi-related), and Wizard was able to again come out quickly and take a look.

Through all our interactions with this company I have been impressed by their fantastic communication. They answer the phones, send text notifications when they're on their way, and they get the work done quickly because they know how important functional plumbing is. We are so grateful to have a reliable company to call in the future!

Trinity N.

12/14/2019

We keep chasing this company to return a DVD we paid for, showing a sewer line blockage from overgrown roots.

There have been no less than 4 calls and promises that the DVD and report will be completed. On the first call they said the report would be completed and emailed. On the second call, they said the report was ready for pick up but we asked for an email copy instead. Then they called back saying they needed the video to complete the report. They came by to pick up the DVD but haven't returned it since. We paid $450 to have our sewer cleaned and the video to take the the city to do a root clean.

Miranda F.

02/08/2022 12:00:00 SA

I would highly recommend wizard plumbing. Gregg was able to fix the leak in my bathroom quickly and efficiently. I will definitely be calling him again.

Manvinder S.

06/09/2021 12:00:00 SA

We had a clogged toilet issue. Rafael arrived soon after our call, was able to understand the problem, bring the right equipment and solve it in less than 30 minutes. Quick and efficient.

Sal R.

6/21/2021

Rafael arrived on time and was very professional. He got everything done promptly and left the bathroom very clean after he left.

Prash C.

10/08/2020 12:00:00 SA

Mo was like a super pro. From the moment I spoke with the gent on phone to the time we have two new toilets settled and replaced, is less than 26 hours. They know how to focus on the customer, listen to the needs, before sounding boastful. Some of the other businesses in the area can learn from Mo and the backend team.

Completely respectful, to the point, like a cut throat special ops team. I will use their service again if needed.

P.S. I am usually not very generous with reviews.i expect a lot. That should tell you something.

P.P.S. Give Mo a raise!!:-)

Fiona T.

10/08/2020 12:00:00 SA

Seriously, would give 6 stars if I could.
Came super quickly - were here within the hour - assessed the issue, showed me the quote (best and worst case) - kept me informed along the way - super clean including masks and booties - and really nice guys too! Thank you so much. You're my new bathroom superheroes.

Matt R.

6/17/2021

Dan and Ivan did great work repairing out toilets, water heater and overall plumbing. They're always prompt and explain their repairs thoroughly. Dan even came all the back to Half Moon Bay and adjusted our toilets for free after a new problem popped up the day after it was fixed. Would definitely recommend them!

Julie T.

5/28/2021

We love these guys! Luckily we haven't had to call them too many times in the past few years, but every time we had a need, Wizard Plumbing had our backs.

Through the most recent instance, we asked Wizard to produce a sewer video for a construction project. Jay's service was excellent. He was prompt and efficient, and took the time to help us dig through the dirt to locate a very well hidden clean out. He was also super courteous and professional.

Thanks Wizard!

Jay F.

04/06/2021 12:00:00 SA

Got our new Delta Touch Kitchen faucet from online seller. Called up Wizard yesterday afternoon and Gregg was able to install it today. Faucet works great. Installation was smooth and Gregg Dolling is efficient, organized, clean, resourceful and very familiar with the features and installation quirks of the faucet we purchased. Took all the old parts away. So glad got the new faucet as the previous faucet was leaking small black particles and replacing it fixed the issue as Gregg predicted. We love the temperature sensor system, touch and shield spray systems. Highly recommend Gregg from Wizard for installing fixtures. Now to work on the hot/cold water Insinkerator dispenser to replace our rusting one that we use every day! Highly recommended!

Edie G.

08/03/2021 12:00:00 SA

I was super impressed with how quickly they responded to my request for service. While I was not having an emergency, they were at my home and finished with the job in approx. 2 hours since I placed the call for service! They cleared my drain and it works beautifully. Impressive.

With that said, there are a few caveats to be aware of. Their pricing was high - $325 to clean out a shower drain. Really? Also, their two workers did not wear a mask, which I found surprising. I realize that as of yesterday technically you did not need to wear a mask if vaccinated, but in less than 12 hours we had a new indoor mask mandate back on. Keeping your customers comfortable should be a priority.

Jalpesh C.

12/29/2020

TL:DR not dependable, dishonest, not professional. 3-star for getting the job done to stop the bleeding. Created residual challenges, and no follow through.

Disclosure: I've dealt with a lot of contractors / servicemen and women for wide range of work. They can all have the pluses and negatives. So breaking down the dimensions I'd rate him at.

Problem: I had a main line leaking that required the city to completely shut off water to our home. The city people had noted the extent of damage based on waters outflow when they first caught the overflow. Along with neighbors, we had begun digging the hole in my front yard to stop the leak on the main. But it was too much work and needed professional tools that would cut tree roots (compared to shovels we had for raking leaves).

Timeliness
They gave me an appt from 2-4 and Billy showed up after a but 4pm without tools or motivation to fix things or appreciate the . he said he will come first thing tomorrow am. (Needless to say he was extremely late after a few follow up calls). His office at 8am said, he is scheduled for 8-10, and 10am they said he should be there anytime. He arrived a bit after 10:30.

Professionalism:
He didn't have any empathy for the problem. On return the next morning, he came with a sense of obliging me rather than a mutual respect. He went on to say, I know all you care for is your water back... it may take me an hour or two. (He was likely bugged that I had called his main office to get his ETA).

Effort:
He dug the hole relatively quickly (in about an hour) to find the extent of leaking pipe -- slightly smaller but about the same size as city person guided us to. It took us neighbors about the same time to get to 8th of that hole. He identified the right size of pipe, went to the store to get one, and fixed the line within another hour. (We had water by 12:30 and he had filled the hole, got paid and left by 1pm).

Cost:
When he arrived the first day, neighbor and I explained the situation and he estimated the extent of work to be 5 feet long digging. He also priced it to include pressure controller fitting next to our home and a couple of caveats if the digging had to be more than 5 feet wide / long, or if it has more than one leak. I hesitantly agreed (prior to him saying he cannot fix that same day) knowing it was priced for emergency / COVID / close to Christmas.

In his actual work, he didn't put any pressure controller and didn't need to dig per his estimate and there was one leak to fix. He charged 1000$ extra over the estimate.

Quality:
The mud he put back into the front yard was sloppy and we had to do a bit of leveling. The water pressure ended up lower than it was before (as opposed to fearing it'd be higher and this the need for a pressure controller).

Follow through:
He was going to come next day for pressure controller installation (over 10 days ago) which he didn't and I wasn't going to call him. It was very clear that he wasn't really going to anyway because he knew he did a sloppy job and would be asked to fix the baseline work.

MJ M.

04/03/2021 12:00:00 SA

Our water heater broke and Gregg was able to come out within an hour of making the phone call. He is clearly an expert and was able to do a temporary quick fix so we'd have water for the night while we waited for the new install the next day. Totally saved us! Wizard and Gregg is the way to go.

Ron D.

11/18/2021

Wizard Plumbing is my go to plumber. They are very responsive and do great work. I have had them do everything from major work like sewer line replacements to most recently installing a new bathroom faucet. Greg did a great job on the install. He consulted with me before hand on the best faucet to buy and advised me on the full scope so that I so that I don't have any problems in the future and completed the job very quickly, all at a reasonable price.

Tom T.

12/15/2021

Small job, fixed quick. This review was written a long time ago, and for some reason I couldn't post it then.

Vik P.

6/13/2021

Always on time good value. No job to small. Gave us a free estimate for a re piping our last galvanized ones. Also to replace a sink faucet.
Easy to set up a meeting. On time crawled under house scoped out issues. Gave me a estimate. And broke it down. Needed more than
repipeing. So can't use them this time.

Kevin L.

1/30/2022

Found the water heater leaking on a Sunday morning. Called around 9:30 or 10 am, they were here within an hour as promised, and Dustin was done with the replacement and cleaned up by around 12:30 pm. I think the price was fair based on one other quote, maybe I could have done a little better if I had time to shop around and it wasn't a Sunday. But other than paying them, it couldn't have been more painless. These guys have tons of good reviews on Yelp, that's why I called them first, and they deserve 5 stars.

Julia M.

1/29/2022

Great work! Excellent workers specially thanks to Manny and Brad, very responsible employees, profesional and well- finished work. Thank you so much!!!

Erinn S.

4/15/2021

We woke up to find out that our water heater's pilot light had gone out. After multiple attempts to restart it, we gave up and called Wizard Plumbing. Gregg Dolling came out with in 15 minutes. He had the magic touch and restarted it within a few minutes and gave us a few pointers. Thank you

Dale O.

7/27/2021

We've had multiple service calls from Wizard. All went well. Most recently, it was not a clear picture where the problem was and resulted in multiple visits. Justin took good care of us even though it went well into evening hours. We can now use the kitchen sink and do laundry. Thanks!

Anja P.

11/07/2020 12:00:00 SA

I am regrettably forced to once again downgrade my rating of Wizard. I have been a regular customer for the last 8 years ,since 2013. In the beginning they were truly fantastic. Now, not so much. The owner, Mark, doesn't go on house calls anymore, his son moved away and the only other employee who was good, Steve, has, per Wizard, started his own company. The other employees I've dealt with, Manny and Greg are to be avoided in my experience.

The latest:

I called Wizard to help with 2 issues:
Issue 1: Intermittent issue with water getting cold in the shower
Issue 2: leak under the kitchen sink

Issue: 1
The intermittent cold water issue is something I'd experienced a few years back. In a previous similar incident, Steve had explained that my tankless water heater needed to be descaled periodically, maybe every 2-3 years. I wasn't convinced but after he descaled the issue was resolved. A couple years went by and the same issue with intermittent cold water in my shower reappeared. I called them again and they said Steve was no longer with the company so they would send their best guy. They sent Manny (see previous review). He allegedly descaled my water heater but it didn't fix the problem. I called back and asked for someone else and they sent Greg. When he arrived I went to show him where the water heater was but assured me it was not the water heater and didn't even want to look at it. He claimed the problem was the cartridge in the shower which needed to be replaced. $700 and a few days later after replacing the shower cartridge, not only was the intermittent cold water in the shower issue not fixed but the water heater completely stopped functioning. I called them back and told them this and they offered a discount to replace the water heater. I asked for a written quote and they quoted me $4200 for which they would give a to be determined discount. I looked on the manufacturer's website for authorized dealers and got a quote from the local authorized installer for $3500 (including labor and everything) which if you add $700 (see shower cartridge) to it is the amount that Wizard quoted me and then said they would give me a TBD discount. Right.

Issue 2: Leak under the kitchen sink
Greg spent less than 1 minute looking at the leak under my kitchen sink and pronounced that: 1) the leak was due to faulty plumbing to the disposal which had caused the bearings to rust and 2) meant that I needed to replace the disposal. When I told him that both the plumbing and the disposal had been installed by Wizard and that the disposal was less than 2 years old he told me I should call the manufacturer because it should be under warranty. So, I did that. They referred me to their authorized repairers, Otto's Appliance. When I called them they confirmed that the unit was under warranty but asked me to check one thing before they came out because if it was the cause, it wouldn't be under warranty. They had me put a paper towel where the disposal connects to the sink to see if it got wet. IT DID. They then had me turn the water on to see if the water continued to come from the flange which connects the disposal to the sink. IT DID. They told me this meant the disposal was not properly installed and the fix was to seal the disposal to the sink. Greg came back out and did correct that without charge. Sadly, the sink had been slowly leaking since installation and had caused water damage. There was mold to be remediated and the bottom of the cabinet had to be replaced. The cost for that was about $250.

The worst part is that I called them and told them all of that and the best they have offered is to charge me $700 more than the authorized installer for Noritz, the tankless water manufacturer, has quoted.

NO.THANK.YOU.

Look somewhere else for your plumbing issues. Wizard is not the company it used to be.

Bridget H.

12/28/2021

My toilet flooded and backed up into my bathtub in my apartment on a Monday night. After calling wizard, Antonio shortly came out. He took the time to talk to me and my landlord about the plan. Helpful, nice, and professional!

Mike F.

05/01/2021 12:00:00 SA

Rafael assessed the clogged plumbing quickly and without fanfare. He quoted the job after assessing without pressure before starting work. Plumbing is a service industry and having a company that spells things out quickly, efficiently and competently is valuable. Appointment was confirmed using sms so no ambiguity about the time/date, 2 hr arrival interval. Invoice arrived via email. Solid!

Simon R.

01/05/2021 12:00:00 SA

I had a bunch of problems: the bath was leaking, the toilet was leaking and I had a problem with one of the taps. Gregg D did a great job. He was happy to explain what he was doing as he was doing it. I could tell that he took pride in doing a job well done too and that he was being thorough. Even my dog liked him. Of course he wore a mask etc etc. thanks Gregg!

Geoff B.

10/17/2021

These guys are the BEST around. Fast, totally honest, they did a major job for us under the house, took 2 days. Unlike other plumbers, they were logical, they said how can you do anything unless you crawl every inch of the piping under the house and inspect every inch ? Gee - what a concept ! I noticed when they were working, there was no talking, no laughing, no fooling, no radios playing, just work. They did an excellent job replacing all the rusted out 40+ y.o. drain pipes. Then Sam their Master Plumber came out and inspected the job, we planned out a relining of the sewer line out to the street, excellent job on that too. Totally satisfied customer. I talked to Mike a few times, what good people. I am so fortunate to have found these folks. Will totally recommend them to anyone.

Miguel T.

1/21/2022

Gregg is honestly a great guy! Honest and polite and does not rip people off. I would 200% recommend him.

W R.

4/28/2021

Rafael & Dan did a great job replacing our kitchen sink fixtures. I particularly appreciated the cautions they took to keep the kitchen clean throughout the job, which had the potential to get quite messy. Rafael also was very thorough and professional when he came out to do our estimate. I'd had three other plumbers come through already, and he still managed to figure out what the real problem was with our instant hot water dispenser (saving us several hundred dollars in parts and labor) and also recognizing that only one of our angle stops needed to be replaced.

Thankfully I haven't needed a lot of plumbing help but Wizard will be my first call next time I do!

Charlene C.

11/09/2019 12:00:00 SA

Excellent same day service! Christian was extremely professional and quickly diagnosed the problem I had in my master bathroom.
He had all the equipment to fix everything during the same visit and within two hours the job is complete! I would absolutely recommend Wizard plumbing and will use them again myself, if needed. Thank you, Christian, for making such a complex problem easy to resolve! 5 stars!

Andrew L.

12/05/2021 12:00:00 SA

Great and quick service, fixed our water heater pilot light, thank you for coming on a Sunday night, will call them again next time

Gary Y.

09/08/2020 12:00:00 SA

I am from out of town and taking care of my parent's property in S.M. I searched Yelp for guidance and Wizard Plumbing and Drain had the most positive reviews. Thus, I sent out a Yelp request and they were the first to respond. We scheduled a same day appointment for the afternoon. Around 1:00pm Miguel gave me a courtesy call stating that he just finished a job and could come out earlier. That was a pleasant surprise.

The house had a serious problem with the main sewer line. Miguel first checked the entire house for any leaks then headed to the backyard to check the clean out. It was all backed up and not draining to the main line. He snaked the line but no luck, the water was not draining. He also pointed out water was collecting along the cement pad in the backyard. Miguel said he could get a better look with the camera so he went back to the shop to get one. He returned within a half hour and attempted to detect the leak. Based upon the electronic sensor he was able to find the location of the break.

Miguel gave us several options for repair and also mentioned that the City has a cost sharing program for replacing old sewer lines. He recommended to check the requirements of the program before committing to the work. He was very forthright in giving the customer the best solution although he could have pressured me to start the work now. Since I was only visiting from out of the area, he gave an estimate that would be valid until the end of the month. Miguel knew I had to make some decisions and did not force me to commit.

Note, the City of S.M. does have a cost sharing program in which they will rebate 50% of the lowest estimate. But in order to take advantage of this reimbursement you must complete the application first then receive approval. Had we started the work that day, I would have not been able to participate in this program.

My experience with Miguel was extremely positive. He was knowledgeable and professional and wanted to do what's best for the customer. If Miguel represents the typical employee of Wizard Plumbing then it's is no wonder they constantly receive 5 stars. I would not hesitate to recommend this company to anyone looking for a plumber. Keep up the good work guys!

Mike L.

3/30/2021

I called Wizard for my tankless water heater descaling and the service was top notch. Their responses were very quick, the pricing was good, and the process was transparent.

Gregg and Dan were great. They showed up on time and followed all COVID protocols. They were also very accommodating as they found a small setup issue with my tankless water heater installation that had to be resolved separately before they could clean the unit and even though they had already come out, they were happy to come back after I had the setup issue resolved.

Definitely would recommend the Wizard team. Thanks Gregg!

Yui G.

6/19/2021

I would recommend Wizzard plumbing to anyone. They are so awesome! They did everything from start to finish.
Clarisa is the project coordinator . She is super patient and responsive. She even worked on her day off to make sure I got all my questions answered. She is just what the world needs right now.
Miguel is the project and field manager. He is another good one. Responsive and patient. He is very thorough and knows what he is doing.
Caesar is the guy that worked on my house. He is very good and worked hard and quickly. The job came out incredibly. He made the job look like we had done nothing to the house.
Wizzard pluming is very lucky to have these guys. I am very lucky to have them work at my house!!!!

cameron c.

8/29/2021

Had a main line backup we couldn't resolve with a handheld plumbing snake. Called Wizard on a Sunday at 8:30 AM, hey had everything clear by 11:30. Impressive service and price from Field Supervisor Mike.

L M.

05/08/2021 12:00:00 SA

I woke up to a clogged kitchen sink and called wizard for a quote. Ivan and his assistant showed up during their window and gave me their quote after assessing the clog, They snaked all the way to the main line bc I don't have a clean out. He double checked that everything was in order before wiping down around the sink and the interior cabinet. They wore booties over their shoes and masks and were very clean in making sure none of the gross water got any where.

We've hired wizard plumbing a couple times with the years. They aren't always the cheapest option, but they are upfront with their quote, thorough in making sure the job is done right, and they are very clean in how they do their work in your home. That's why we are repeat customers.

Meg E.

3/24/2021

Loved these guys! First off it was super easy to schedule an appointment and the follow up from the office via text was phenomenal.
Gregg and Dan came on time with masks and booties and got straight to work. They offered a reasonable price for the work and were finished in the blink of an eye fixing/replacing the stops under our sink. On top of it they were also more than willing to answer a few questions on some other items we wanted to make sure didn't need to be fixed. Definitely would use them again for any future needs.

Dan M.

10/26/2020

FIVE STARS for GREG!!!!
He's fantastic, and, I think he should work at a better company or go solo. Wizard Plumbing, if you give bonuses for good yelp reviews, he deserves it big time.

====
WAY over priced and for no good reason (they have excuses, don't fall for them). Do yourself a favor and go with Flat Rate Plumbing and Drain. You're welcome.
====

As for the company...

ONE STAR for WIZARD PLUMBING
They sent out two guys who had no idea what they were doing. They were asking me questions like pipe sizes... my reply Um... you're the 'professionals,' you should know that. That's why I called you. This was just for an estimate, which I didn't even receive. Also, I offered to send pictures before the job so that the guys could be better prepared, but they never cared to see those. What a mess. So I saw Greg in the reviews, and, that he had installed under the sink water filters before (which is what led to our mess / busted old angle stops when we were doing the self install) so we asked specifically for Greg who was fantastic. All that said, Wizard is WAY overpriced (book cost is over $500 just for a couple angle stops and an filter install that takes all of 10 minutes. In fact, the entire job is 1 hour, for $500!?!?! WTF! Is this place owned by HR Block?).

The only reason I would suggest using this service is just to get in touch with Greg in case he moves on.

Flo B.

12/02/2019 12:00:00 SA

When I smelled gas in the garage and called PG&E, I was unaware of what my afternoon would bring. After PG&E shut off the gas at the meter because of a hazardous situation, I got on the internet and on the phone to get a hot shower and dinner before the end of the day. After a plumber made the pleasant offer to come in less than two weeks, I called Wizard Plumbing, and the crew showed up in less than 20 minutes. Manny and Isaac not only fixed the leak, but they also checked all other appliances, found more leaks, and only called the job complete after all was safe and ready for PG&E to turn back on.

Manny and Isaac were competent, capable, and took care of the problem.

Prescott L.

01/12/2022 12:00:00 SA

We have a annually occurring tree root problem in the sewer line from our house to the main. This year was especially onerous. The first plumbers we called were not able to clear the blockage. I was looking at a very costly sewer line repair. As a last resort, I called Wizard Plumbing. Mo showed up as scheduled and got to work in the rain. He was using a different strategy than the first plumbers. I asked Mo how long he has been in this business. He said 16 years. Minutes later he got the drain snake past the blockage and eventually cleared the blockage, pulling out a 12-inch snarl of hair that looked like a dead rat!

John Q S.

11/22/2020

3 years later and the water heater I had installed in 2012 died. Danny (owner's brother) came out on the weekend and took a look. After talking it thru for a while decided to install a tankless water heater instead. It's been running for about a week now with no problem. We're happy with the decision.

Jamie O.

4/21/2021

Jay came to fix our garbage disposal. Nice guy, very friendly. Service was fast and efficient. Completed the job super quick!

Albert C.

5/14/2021

Bit pricey but the plumbers are very competent. The central office keeps you updated on appointment time. Prices are higher but job quality is very good. Relatively fast response time.

Laurence L.

3/29/2021

Same day service! Wizard Plumbing and drain came out to give a free quote then proceeded to fix our toilets on the same day. Mariano was great! Super polite, timely and efficient. He did an excellent job, making sure the toilet was working afterward and that it was left clean. We're happy with the service and price.

Chris H.

3/26/2021

Kitchen sink faucet leak required replacement. I called Wizard as a return customer and they scheduled a same-day visit on the spot. Mariano L. contacted me to confirm, then offered an earlier appointment which I took.

He was prompt, professional, and efficient. Suggested updating my outdated valves at offered a discount. Replaced the valves and the faucet unit in an hour or so, cleaning and ensuring satisfactory service all along the way.

Thought I was facing a weekend without a sink and went from worry to happy in less than a few hours on a Friday. Highly recommend Wizard and Mariano for any needs.

Megan B.

3/26/2021

Our hot water heater went out during the late afternoon and after calling several companies, Wizard Plumbing was the one company who could come out same day - within a couple of hours! We really need hot water as we have an infant.

Mariano was able to give us a full estimate and even brought in an extra person to help remove and install the new water heater under our house in the crawl space. While they are premium shop, we are highly satisfied with the outcome and how quickly they were able to get this done.

Mariano was in coordination with us the whole time and supportive with documentation we needed for the insurance claims on the old heater.

Lynette P.

4/28/2021

So far, we have had Wizard come out 3 times for separate issues and each time, the experience has been nothing short of excellent. I cannot recommend this company enough. Plumbing issues suck but so glad we know who to call!

Gabriel B.

11/12/2020 12:00:00 SA

Yet again, excellence from Wizard Plumbing. They are our go to plumber. This time I had a gas connection to a fire pit that needed to be capped off for the season. Manny and Israel suggested adding a on/off valve so that I could reinstall it myself in the spring. That saved me $100! That is wizard. They are the best.

shaun l.

03/10/2021 12:00:00 SA

Jay does great work! My water heater failed in the middle of the night. I called and Jay showed up first this in the morning and replaced it. Boom hot water again by noon.

Divine D.

10/15/2021

Gregg is your man! He came right on time for the appointment. Very friendly and polite. Did a great job, fixed the problem right and cleaned up the area well. He spent some time explaining the problem and helped us prevent future issues on our bathroom faucet leak. He loved our dog and told us he won't leave until he meets our doggie. Thanks so much Gregg!

Bryan S.

10/03/2021 12:00:00 SA

I've engaged with Wizard twice. The first time they did an outstanding job of replacing the piping under our bathroom sink to address a leak. In the case of the second, Gregg figured out that all that needed to be done was tightening a connection to the dishwasher. I was able to coordinate the appointment over the weekend via email very quickly, and arrived at the beginning of the appointment window.

Bryan M.

3/29/2021

Shout out to Rafael for doing an amazing job. The job definitely took longer than anticipated but he got it done with no problems at all. Friendly, courteous and prompt. Thank again for replacing our broken water heater! Definitely saved us from having to take a cold shower tonight.

Rashi B.

11/11/2021 12:00:00 SA

We have had a great experience with Wizard plumbing! Mo came in and he is just awesome. They provided a free estimate and came earlier in the day as I had shared we had a leak and that we were going to be out later half of the day. I trust them completely to deliver when I have plumbing issues at our home.

Angeli S.

3/25/2021

I can't say how pleased and grateful I am to Wizard Plumbing! I had a clogged shower draining thinking that it would be an easy fix for any professional plumber. First I called a different company to come out, and they spent 3 hours at my home trying to unclog the drain WITHOUT success. The other company then told me they would have to open up walls and replace cast iron piping, etc which would have cost upwards of $2000! Luckily we decided to get a second opinion and called Wizard Plumbing. They scheduled us quickly and Mariano came out the next day. He spent less than 5 minutes unclogging the drain! Simple as that! Thank you, again!

Richard H.

4/16/2021

Our sewer line broke and clogged by tree root and Wizhard was the first one came onsite and did a quick and nice cleanup. They further gave the quote to replace the line from house to city main line in the street by open trench and beat other venders by 5k-7k. No idea how they managed to do it with quality and good price. It took a bit longer than estimation but everything is done nicely. Highly recommended!

Chris G.

5/21/2021

Fast and friendly service. This guy Rafael really knows what's his doing, got the problem solve right away. Thanks for the brilliant service Rafael This company is highly recommended for sure.

Mary J.

5/21/2021

Update: just saw someone's review that they have discounts for 5 star reviews, I didn't get one for my review and don't need one- this team gives great service and offers competitive prices

Yifei R.

8/21/2021

I found the local plumber from google on April 2nd,
My toilet was clogged, a pro from Wizard plumbing came to unclog that, he did some inspections, and went in the crawl space, took the video, he seems to be very professional. He said there are two solutions, short term solution is to remove the toilet using snake to unclog, long term solution is to do the repipe, because the pipe is relatively narrow. The repipe would cost $7k, so I asked them to go with the short term solution, he said he did not bring the tool with him, and called his colleague Rafael to snake, after the snake the toilet seems to be unclogged, but actually the snake broke the pipe and water started to leak in the crawl space.
I started to smell something weird a few days later from crawl space, but did not paid too much attention, until two weeks later, it smelled really bad, and I opened the crawl space, and found lots of water there.
I called Wizard plumbing immediately, and Ivan came he said there is a hole right below the toilet, but he could not do further inspection, so he suggested me to call restoration company to extract the water first, then he can do further inspection. After the water was extracted by restoration company. I called Wizard plumbing again, and Rafael came, he did not admit he the snake caused the issue, but he said he can fix it without charing me for the labor cost. But after some time he said, it's getting complicated, he would need to discuss with his colleague about how to proceed, then he left. But he never got back to me, leaving the new pipe in my place. So I called their customer service, the lady named Sunny, she said the pipe was broken by myself. I told her about the first pro who came here, and about the video. She said she could not find anything in their system. She said she would ask Rafael to come over to finalize.
Because I can't use my toilet, I have to rent an Airbnb for 4 days with the risk of covid, and the water extraction cost is thousands of dollars.

I left reviews on Facebook and Yelp, they called me to remove the reviews, and they can mitigate the issue. Rafael came and put a patch on the pipe for a temporary fix. His manager Mike told me that they can pay for the bill of water extraction(or part of it) or completely replace the pipe with a low cost. So I removed the reviews.

But when I sent the bill he never got back to me, I texted and called him multiple times.

CJ K.

6/23/2021

Wizard made a same-day appointment to replace my mother's broken water heater. Mariano and his assistant were professional, neat and fast. The new unit stopped working later that day, and Wizard immediately sent someone out to look at the unit. It turns out that it simply needed to be power cycled (turned off and then back on), and Wizard called later to make sure everything was working to my mom's satisfaction. The new heater is working like a charm.

I appreciate how the technicians called from outside the house to let us know they had arrived and followed all COVID protocols. I highly recommend Wizard!

Marilyn T.

6/22/2021

High quality, professional, efficient service by Dan R. We scheduled an appointment to replace our toilet. Dan arrived on time, removed the original toilet, and installed the new one in about one hour. He was extremely friendly, wore a mask without being asked, and took all of the excess materials (packaging, old toilet) with him. He left the bathroom clean with a perfectly functioning new toilet. I highly recommend!

Kim F.

05/11/2021 12:00:00 SA

Amazing job by Wizard Plumbing!!! Came out yesterday to assess my situation. Had a hot water pipe burst underneath my concrete slab. Last time this happened, another plumber jack-hammered my foundation to fix the broken pipe. This time Elmer and Safian came this am and re-routed my piping above ground!! Looks amazing, wirks amazing and worked so fast, safe and efficiently!!! I couldn't be happier with the exemplary work!!! Now my family isnt displaced and we have hot water again!. THANK YOU SO MUCH FOR YOUR HELP! RECOMMEND ABOVE ANY OTHER SERVICE!

Matt F.

12/20/2021

Well, that was a breeze..! Gregg provided our home with efficient and downright friendly service, the likes of which I would recommend to my closest friends and family. His demeanor was professional, and he conducted himself with a jovial attitude which was welcomed in our home. We would return as customers, if it meant we receive help from Gregg. 10 smiles out of 10 smiles to Gregg; consider yourself lucky if he's the guy you get for the job.

Shawna G.

05/10/2021 12:00:00 SA

They were able to come out quickly to fix our garbage disposal and had one on the truck. Fixed it same day. I love that they come out for free to diagnose.

Nathan G.

11/21/2021

Sam was great! Fixed everything up quickly, explained everything and gave us a sense of our options. Thanks!

Julie H.

10/05/2021 12:00:00 SA

Wizard Plumbing responded to my email quickly, set up an appointment and reminded me of the appointment. They also called because they could send a technician out earlier than anticipated. Their technician, Gregg, was efficient (had a great sense of humor) and had the job successfully completed within about an hour. I would recommend Wizard Plumbing based on our experience.

K F.

12/19/2021

We always call Wizard Plumbing and Drain when we have a plumbing issue. They are always quick to respond, and they always get the job done right. When our tankless water heater stopped making hot water, we called them, they researched the code that was being displayed, asked a few questions, and sent a technician out within a couple of hours. The technician, Danny Boykin, arrived on time and quickly figured out the problem. We have used many plumbing companies over the years, none of them impressive except for Wizard. They immediately became our go to for plumbing needs, and we are so glad that we found them. I was not surprised to discover that they are also the go to company for our entire neighborhood on NextDoor.

Jeff G.

11/19/2021

Let me start with a 5 star review for Mo. He's the reason Wizard is getting my rarely issued 5 star rating. Polite, responsive, communicative and without having to lowered the price based on our already enormous financial setback on water cost this month due to a undetected leak. Wizard came out immediately in the time space they said and the work was exceptionally well done. Im the son and grandson and nephew of plumbers so I know what I'm taking about. Will definitely use them again in the future

diane M.

11/04/2019 12:00:00 SA

I have used Wizard Plumbing for many years and have never been disappointed. Clogged drains, broken showers, faucets, water heaters, you name it they have been here for it. Always on time, friendly and do excellent work. Last winter when I called Wizard about a shower issue, Gregg came out. I happened to mention my wall heater wasn't working and to my surprise he was able to repair it and even vacuumed it out and replaced the thermostat. The heater has worked great ever since. Gregg came out today to work on my water heater and had it repaired within 20 minutes.
Gregg is super knowledgeable and very quick to diagnose the problem and repair it. Do not hesitate to call Wizard!

Christina J.

09/01/2021 12:00:00 SA

So glad I found Mike from Wizard Plumbing. Very honest, fair, and knowledgeable guy. He took care of the problem right away. I found my new go-to plumber.

Roxane W.

05/01/2021 12:00:00 SA

Very quick to respond, scheduled during the time period I had available, and offered a thorough explanation of the fix to my busted garbage disposal. Friendly, masked, and a reasonable price. Glad I listened to all of these five-star reviews and tried this new-to-me plumber.Will be my first call when I need a plumber again!

Shaonan Z.

05/01/2020 12:00:00 SA

Mo and his team did a fantastic job on my sewer line, I can't say thank you enough!
They came 20 min after I called on Thursday afternoon and help me with clogged sewer line. Quickly they identified the issue and found out the pipe is filled with roots.
It has been an issue over the years and now comes to a point the I have to replace the pipe.
With the expectation the job wont finish until Saturday, he gathered extra crew to help with my situation and the whole project is done Friday afternoon. I'm so happy that I chose them and my mind is finally at ease.
I definitely recommend wizard plumbing especially Mo, with such a stressful event, Mo has been nothing but professional, he basically took care of everything and my work is not impacted at all. Thank you Mo!

Jennifer Y.

10/02/2020 12:00:00 SA

We had an issue with our main bathroom toilet not working, and Sam was able to evaluate and fix the issue and test that it worked in about 10 minutes. Because we didn't require any new parts and the fix was possible so quickly, he didn't charge us. Sam was also on time, courteous, showed up with mask/gloves/booties covering shoes and stayed socially distant - very important for service providers in home during this time. We've called Wizard Plumbing before too, and have gotten good service consistently.

Neal N.

3/23/2021

Worked with Mariano Limus. He was prompt, knowledgeable, and on time with the water heater. wizard has been great at keeping me informed and answering all my questions and keeping me posted. Would recommend

nathaniel g.

12/13/2019

We had plumbing issues and in need of a sewage line repair, Wizard Plumbing was available ASAP they came out day after Labor Day, Mind you we called them ON LABOR DAY! Started pulling permits within a few days and work begun shortly after. Customer service was great, The owner of the company came out introduced himself to us. The actual guy that came out Bryan was excellent!! Gave us a quote and stood by it. He didn't try to change anything even after breaking concrete. I was afraid after concrete opening and possibly finding more damage that I would get a higher price. Bryan and his sidekick Ivan did a GREAT job even with the replacement of the concrete he went out of his way to make it look exactly how it was prior. I have found my new go to plumbers. I have recommended them to family as well. Specially after getting ripped off by 24/7 Rooters.

I highly recommend them!! You won't be disappointed. They take pride in their work. I have seen it in comparison to the last company that we dealt with.

David G.

9/26/2020

We knew it was blown. Yet Gregg showed up and went through all the motions. Confirmed what I knew. Made it by an hour to the place they buy them from. Well done. Even had a partner come by and help him lift the old and install the new. Fair price and certainly great service. Well done.

Elizabeth M.

3/20/2021

Jay came by this morning to replace our garbage disposal. He did an excellent job and was on time, professional and competent. Also, he was kindly accommodating when we asked if he could wear a double-mask in our house.

We have used Wizard multiple times in our house for various jobs and they are the best, very professional and get the job done right from the beginning. They will continue to be our go to for any plumbing needs for our house.

Vince W.

3/18/2021

Mo came out to our house this afternoon to evaluate a clogged laundry drain. Him and his assistant were very friendly and knowledgeable about what the issue might be and how they would approach it. After they got to work the job was done within 2 hours and our drain is working great now. Highly recommend Wizard Plumbing!

H S.

08/04/2021 12:00:00 SA

Today we had a service by Mike S. and he was absolutely awesome. I hire many contractors in a year and Mike was the best. He was knowledgeable, friendly, kind, and caring. There is a reason this company got so many good reviews. So, from now on, this is the only plumbing company I call. Mike got the video from my sewer line and knew about the city process and code. He also helped us for locating a few other things that was required by the city. My engineer learned a lot from him. Thanks Mike. You ROCK!!

Ellen A.

9/27/2021

Wizard made my day - called for a leaking toilet (first call in 3+ years), they knew who I was and proceeded to schedule me a couple of days out. Then the scheduler, asked could someone come today, made a quick phone call and said someone was in the neighborhood and could be there in 30 minutes. Friendly, funny and efficient Greg showed up within 20 minutes and quickly fixed my toilet.

Chris C.

01/08/2021 12:00:00 SA

We called Wizard Plumbing and had Mariano come to fix our clogged kitchen pipes the same day. He showed up on time, was professional, neat and had the job finished in about 1 hour. Great service. Will use again.

connie l.

9/13/2021

My shower was leaking when I first woke up, within a half hour, it wasn't just dripping but was full blast. I got main turned off and called Wizard. They were able to get me an appointment same day! Gregg Dolling was my tech and replaced my shower cartridge, explain what he thought was wrong, was professional and covid safe. I had to have a follow-up visit due to defective gasket but was replaced with no issues and true to guarantees.

Ramya S.

3/14/2021

Ivan and Mike saved the day for us. We had a late afternoon appointment for a sewer clog on Friday. Ivan was very knowledgeable and worked really hard and late into the evening to unclog the block. They came back on Saturday to finish the job. They removed about 6 feet of root ball blocking the sewer line. Excellent job by the Wizard Plumbing crew. Would highly recommend them. Very impressed with the company and its crew.

Paul R.

12/09/2021 12:00:00 SA

We had our bathtub spring a leak the week of Thanksgiving, and Wizard came out the next day. Mo was very friendly and even gave me some tips on things to try next time before calling a plumber out, which I really appreciated.

Jacqueline B.

10/30/2019

I have never been this pleased with a plumbing company. From diagnosis to treatment, Wizard was outstanding. Bryan and Ivan together made an awesome team. They were courteous, competent, kind, and seemed genuinely to care about us and were eager to rescue us from a terrible plumbing issue that has plagued us for nearly two decades in our home.

We had a disgusting backup (don't ask!); our entire plumbing system in our 6 bedroom house has never worked well over the last 10 years or so. We called Wizard in a panic, and they came out and spent hours trying to get a camera down to see what caused our issues. Turns out we had tree roots that occupied almost the full diameter of our pipes. They were removed, and the pipes replaced. BRAVO WIZARD - cannot recommend them highly enough.

Lee K.

03/12/2021 12:00:00 SA

These guys are fantastic. They did a complete replacement of our entire sewer system in our two unit building with a total of four toilets, six sinks, two showers, two bathtubs, and two laundry rooms. They arrived exactly when they said they would and sent a big enough crew to get the job done in one day. They are very complete and even thoroughly disinfectanted the whole underneath of the house when they were done. I highly recommend this company. They are fast and reasonably priced.

Norm L.

02/10/2021 12:00:00 SA

Jay and Omar (wearing a shirt that said Jay) showed up promptly to diagnose an issue with our dishwasher. They were quick and thorough in making a diagnosis and recommending a plan. I would recommend them to handle many of our plumbing issues for service and maintenance.

Zoe G.

1/18/2020

Ok- Maria and Gregg made up for it. Maria went ABOVE AND BEYOND for me and has truly made me feel like I matter and my time matters. Gregg was absolutely wonderful and came RIGHT on time!!! My faith in this company has been fully restored!!!

Greg P.

12/05/2021 12:00:00 SA

Had a main line clog on a Sunday. Called and was able to schedule a same day appointment. Sam came out on time and was a total pro. Snaked the line with a seesnake and showed me the footage. He explained what he did and presented me with options to mitigate the issue going forward. Highly recommend.

Jeff F.

8/19/2020

I had Wizard come out based on their perfect 5-star rating to fix a toilet this summer. It tuned out to be much bigger job as the main sewer line needed to be repaired. They did the work and fixed my issue. However, they were ridiculously expensive...and the cost was primarily due to labor but the job was only a few hours. I thought I had overpaid and left it at that. I then had them come out recently to bid on a job when a gas line to the house broke. They came out the next morning; but, in spite of calling numerous times they still have not provided a quote after 3 days.

Bob R.

8/27/2021

Mr. Mo is the expert, leading a great team for the job. Good Quality works, did it professionally. Delivered what promised on time, in budget. Clean, Quick. Nice Job.

Paul M.

09/07/2019 12:00:00 SA

When our water heater went out on a Saturday, Wizard got us scheduled for a tech to come out within 2 hours.

Moe came on time, diagnosed, and fixed our water heater quickly--then he waived the charge for his visit.

Will absolutely be calling Wizard for our next job and looking forward to becoming a (paying) customer when something really goes wrong.

David R.

04/06/2021 12:00:00 SA

When I called to make an appointment, they gave me an appointment for the next day, and provided me a two hour window (between 12pm - 2pm) . Their plumber, Gregg Dolling showed up at 11:59am, a minute before the two hour window. The guy shows up on time, with a great sense of humor, can do attitude and a side kick or helper (Dan).

Gregg and his helper were very efficient, very professional, quick and thorough.

Ken C.

7/18/2020

Does a labor rate of $600 per hour for a plumber plus helper seem reasonable?

Two guys came to my house for about 3.5 hours

After an initial estimate for a faucet install for $300, I got upsold on several little things which needed doing without being clear on how much it would cost me. Some of them I could have done myself.

When they were done, they hit me with a bill for $2250. Total materials costs were well under $100.

I felt exploited. That is a $10 per minute for a plumber + assistant

My bad for not being more wary. Quality of work was good but that was a bit of a sticker shock. Buyer beware.

I have not had much plumbing done in the SF Bay Area so it is possible this is normal, but it seems outrageous to me.

David P.

10/14/2021

Samer Badwi is the man!! Samer was very cordial and professional from the start, and I highly appreciated the plastic baggies that he used to cover his boots. He was very easy to talk to and ask questions in regards to my problem. I had a sink clog in the bathroom and Samer thoroughly explained to me what might be the issue and told me the possible remedies for the situation and provided me with a reasonable quote. He also went out of his way to help assisting with a faucet knob problem and took his time once again explaining to me the process. I highly recommend anyone in the bay to call for Samer if they're ever in need of assistance in regards to plumbing services. I'll definitely be calling out for him again in the future if such problems are to rise again.

Jansen K.

6/19/2021

This place is a rip-off. They will ask for 3 times the amount if you don't know the true cost of the job. Luckily I found some one else to do the job right after I rejected their second offer of half of the original quote. The final cost from the other plumber is less than one third of Wizard.

Vinay S.

5/13/2021

We had a clogged main sewer line and essentially couldn't run any water in the house without it backing up and overflowing into the shower. I called Wizard at noon, and Rafael arrived at my house on time at 2:30. He was able to diagnose the problem right away, identify the location of the clog, and cleared within 1.5hrs. Fast, polite, honest, and reliable - perfect job.

I've used Wizard several times in the past, and I remember again why I keep going back for my plumbing needs.

Andy A.

11/18/2020

Gregg installed a MeetFLO meter and shutoff and performed tankless water heater de-scaling service. Great work! Both the estimate and work appointment were on-time. Estimate beat my other quote and completed work matched the estimate. Gregg followed COVID safety protocol. Would recommend!

Michael M.

05/05/2021 12:00:00 SA

Back Story: I just bought a home and while I was out of town there was a leak in the master bathroom which damaged the ceiling on the 1st floor. I needed a plumber to come help and called Rotor-rooter to help (I know, I was a fool). They came the next day and charged me $615.00 to install one toilet and another $418.00 to replace 3 angle shut off valves (all using my parts mind you, this was just labor). I paid that insane bill because I wanted peace of mind, but I knew that I needed a reliable, reasonable local plumber.

Why Wizard Plumbing is Amazing: I got lucky and Jay from Wizard of plumbing showed up to my home on time. They gave me a 2 hour window and he kindly called 15 minutes before he showed up. I had him look at several issues around the home and he gave me his opinions on the cost and time required to replace each. He even went out of his way to explain why I shouldn't spend money replacing some laundry valves I was concerned about because you rarely shut off water to the washing machine and in those rare cases I could just shut off the main line, saving me $400.00 in labor and parts. (There was a lot of labor, would have to cut in to the wall etc). Needless to say, Jay has earned my business for as long as I live in this area, and I will happily refer him and his company to my friends and colleagues.

Finding quality contract help in the Bay Area is difficult. Finding affordable, reliable, and skilled contract help is like finding a unicorn. Do yourself a favor and call Wizard of plumbing when you need a good plumber.

Tom L.

03/07/2021 12:00:00 SA

I spent an hour over two days trying to unclog our toilet and realized it was time to get professional help. We've used Wizard before and been happy with their work so I called them on Sunday morning and fortunately, was able to make an appointment for that afternoon. Mike showed up on time, masked, and kept his social distance. I directed Mike to the problem toilet and he pulled out his air plunger. In less than 45 seconds Mike had unclogged the toilet! Mike also suggested that I upgrade from my old school plunger to a new school air plunger for future clogs. I couldn't have been happier with the result and the service that Mike provided. If you need a professional, call Wizard and ask for Mike.

Edward L.

03/07/2021 12:00:00 SA

For our home renovation, the city required us to take a video of our sewer lateral. After talking to several plumbing contractors, who would charge us about $200-$300 to inspect our existing lateral, Wizard Plumbing offered to perform this task free of charge.

Mike came out to the house to take a video of our lateral. He and his team were punctual, did their task without any problems, and provided what we needed to the city.

After the city required us to replace the entire lateral (ugh!), Wizard gave a bid that was very competitive to other bids we had. We decided to go with them for this job. The crew completed this work, along with the proper inspections, over a period of about 1.5 weeks. Nearing the end of the job, when the crew had asphalt equipment on-site for work on the street, we asked the crew for a favor to help us repair our and our neighbor's asphalt. They were happy to help us with this minor task as well, FREE OF CHARGE!

We are very grateful to have worked with Wizard Plumbing for this job and would recommend them for similar work.

Susan R.

11/18/2021

Another fantastic experience with Wizard Plumbing! We've used them several times in the past and have found them to always be fast and friendly with high quality work and fair prices. This time was no different. Friendly front desk that scheduled a plumber to come out quickly to deal with a clogged kitchen sink. The plumber, Sam B., was amazing. Very professional and knowledgeable. Gave me an idea as to how much the various services would cost before he did any of the work. He quickly assessed the situation and then, when it turned out that the sink didn't need anything more than a plunger, didn't charge me for the visit. Wizard Plumbing is my first call whenever we have plumbing issues.

Paul K.

11/15/2020

I recently arranged for Wizard to come out to take care of the annual flush of my water heater, so it was a pretty basic service call. Nonetheless, I was pleased with the service.

Gregg D. gave me a call to let me know that he would be arriving in 35-40 minutes, which I appreciated because it was helpful to know when to expect him while I was busy working remotely from home. Once he arrived, easily within the stated two-hour window, he phoned me again and, with a little information from me, he was able to locate my outside water heater, which saved me from having to leave work to put on some shoes and a mask to show him where it was located.

He completed the service with no issues in good time. He suggested that I turn on the hot water faucets for a minute or two to allow the accumulated air resulting from the flush to push through, and he also reminded me to allow about an hour and a half for the water heater to reheat the water completely. I was able to drop him a check in an envelope from a safe distance from the small balcony of my unit.

From start to finish, all interactions with Gregg were pleasant, informative, and professional. I'll be giving Wizard a call next year to flush my water heater. Thanks, Gregg!

Christian D.

12/21/2020

Christian showed up on time, gave a very reasonable quote, and helped snake a clogged pipe to clear it. He was professional, quick, friendly, and cleaned up after himself. I'll definitely go with these guys next time I have an issue.

Andrea A.

03/01/2021 12:00:00 SA

Had an urgent need for plumbing services in the early evening. Toilet gurgling and then back up in both the bathtub and a shower stall. Water overflowed from shower into the bedroom. I searched Yelp and Nextdoor for recommendations and found Wizard! The responses I received when I called were helpful professional and caring. My desperation was surely evident.
Jay arrived at the house within 30 minutes! He quickly addressed the issue, offered recommended solutions and even referred me to a restoration company for possible water damage! Jay came back as promised the next day to further diagnose the issue. Wizard came to my rescue and really hit the mark for excellent service.
5 star in my book!!

Edna D.

4/28/2021

Manny and Israel installed two toilets for us in our condo. They arrived early within the window arrival time and were COVID-19 compliant in regards to wearing protective gear. The install went smoothly and we were pleasantly surpised how efficient, respectful of property and thorough they were when completing the job. I appeciated how clean they left the work area too. We are very happy customers and would choose Wizard Plumbing and recommend Manny and Israel services again.
Edna and John

Joseph Y.

12/17/2020

Gregg was great. He came by because our water bill had spiked up. He adjusted a couple things on the toilet free of charge and it solved the problem. I would highly recommend.

Bob M.

8/24/2021

Quick, courteous, professional. That is how we found Wizard's plumbing services to be. Our old kitchen faucet sprung a slow leak and we needed to get it quickly fixed. They responded to our call within several hours and we had a technician (Gregg) out a day later. He saw the problem almost immediately - the rinse hose had sprung a leak. Gregg recommended a Delta faucet for its solid, quality construction and I immediately ordered one via Amazon. He came back three days later and quickly installed the new faucet. While doing this, he found that our original water shut-off valves were worn and worked poorly. He recommended replacing them due to their age (almost 50 years). This was done for a small, reasonable additional charge.

Yi W.

2/27/2021

Omar arrived our house (Foster City) on time, helped us inspect bathroom faucet issue, pointed out root cause in 5minutes, provided an solution such that we can fix the problem on our own. Wizard pluming did not even charge us any service fee.

Wizard plumbing is definitely our go-to plumbing company!

b.t.w. Excellent customer support line (fastest response received among all inquiries we've submitted), and Wonderful service provided by Omar.

Megan S.

6/27/2019

We had Wizard Plumbing come and give us a quote and they were able to arrive on the same day. They were professional, thorough and very detailed. We immediately felt confident in their explanations of our issue and would have been comfortable hiring them even without a referral from our friend. We had a pretty big job and they were able to begin right away and communicated well with us throughout the weekend when they continued to complete the job while we were out of town. Mo and his crew were efficient and extremely diligent. We have a huge tree that was causing us issues and every time I looked out the window, Mo, Abraham and Yoel were hard at work digging out large problematic roots. We had an excellent experience and will not hesitate to call Wizard Plumbing again for our next job.

Ron B.

1/20/2021

Yesterday our garbage disposal stopped working and water was backing up in the kitchen sink. They came by the same day. Did some basic trouble shooting, and got things working again in short order. Charged a reasonable fee. Also provided helpful guidance on how to prevent the problem again.

Ultimately they advised we switch out to a better disposal system, but I appreciate that they didn't try to sell it on the spot.

Good honest work, fair price, quick service.
Keep it up!

Sunil V.

12/25/2020

Had to get a toilet installed in the 80s replaced due to a water leak. Mariano gave an honest assessment and a detailed estimate. A week after I purchased my toilet, he came over and very efficiently installed the toilet. Cleaned up everything and left the bathroom clean and spotless. Great job all around!

Dan M.

12/03/2020 12:00:00 SA

I had a great experience with Wizard plumbing. It was really easy to work with their staff over the phone to get the work booked, and Manny and Israel did an incredible job once on site. The job was hard (read: gross), but they were incredibly professional, worked efficiently, and communicated well throughout the process. I'm definitely calling them next time I need a plumber, 100%.

Katherine L.

6/30/2021

Long overdue update, but a huge shoutout to Jay and his team!! We recently had a horrible backup of our main sewage line, which involved open heart surgery on our driveway and street. Jay was an excellent plumber and project manager. We felt like pricing was fair (expensive, but fair), and communication was smooth through the week long process. Very appreciative of their work, and will certainly have them on speed dial the next time we face an issue

Ray Y.

2/18/2021

Our water heater broke down & we contacted Wizard late on a Saturday night. With the next day being Sunday, figured we'd hear back on Monday at best & then get it fixed/replaced later in the week, with a lot of cold showers in between.

Wizard responded back that same Saturday night, had a crew over to our house the next day, and within 24 hours we had a new water heater Sunday evening. Great service, the team who came over were a pleasure to deal with, could not be happier with Wizard's team. Thank you!!

Patricia K.

7/19/2019

The most professional, efficient, and courteous plumbing company we've worked with (and unfortunately, we've worked with too many and found this company only recently)! We called this morning for a plumbing issue and they were able to stop by for an estimate the same day! Since the job was small, they were able to repair it at the same time. Francisco came and explained everything to us prior to the work. He was honest, friendly, and professional!
Highly recommend this company if you have any plumbing issues and I'm excited we now have a trustworthy go-to plumber should any future issues arise.

Ramesh S.

4/16/2021

I called up their office and they gave me a 2-hour window for the same day. They said their tech can give me an free estimate on spot and I can decide if I want to proceed.

They texted me and let me know the crew was about to arrive - Rafael and David took a look at the leak under my kitchen sink and said the pipes need to be replaced. They gave me reasonable estimate and left for an hour to buy the parts.

Rafael and David did a thorough job of replacing the pipes and flooding the sink to test for any leaks. I am happy with Wizard Plumbing and Drain and will use them again if needed.

Susan S.

4/16/2021

Miguel was fantastic! We thought it was a leaking waterpipe- either under our house- or well below ground- but he was immediately suspicious that there was something strange about how the leak looked. He checked everything out- even crawled under the house to make sure the problem wasn't there (it wasn't) and then went on a hunt to try and figure out the problem. Turns out it was an old hidden faucet with a long buried rubber hose that was leaking. Some old diy that the previous owners did. Simple turn off and tightening and we were as good as new! And the best part...No charge! Miguel was so nice! Said since it was so simple- he would just like us to use Wizard again if we had problems. We certainly will! Great business!

Rachel R.

4/15/2021

Wizard Plumbing was quick and friendly. I was able to schedule an appoint for a non-urgent matter online and choose a time that worked for me. Gregg was super helpful. Although I had scheduled for a free estimate, he was able to fix my main problem on the spot and give me estimates for two other plumbing issues. He gave my young son a sticker, which also earned him points. We will definitely call Wizard for any plumbing needs in the future.

Jonathan J.

10/12/2020 12:00:00 SA

We had a very nice experience with Gregg at Wizard Plumbing. The faucets in our master bathroom were quite old and had leaks that needed to be fixed. We called on a Friday and Gregg came in early the next Monday morning. The process was fast and efficient, and done at a reasonable price.

keith o.

6/24/2019

We had a slow leak beneath our sink, and Gregg came out to our house to give us an appraisal and quote. He showed up on the early end of the 2hr appointment window and gave us a breakdown with quotes for a couple of options we could go with - we needed a faucet replacement, and he recommended some repiping to redo some of the makeshift work my father-in-law had done years ago.

The repairs went quickly and done very cleanly - everything under the sink looks very clean and we have more room under the sink.

Highly recommended!

Brett G.

04/09/2021 12:00:00 SA

We had Rafael come out today - He provided great customer service, and was quickly able to diagnose the problem. I have been a Wizard customer for years, and will always use their service.

Edit: Once again Rafael and team helped save the day. They were able to save us from having to take our flooring to get to blocked drain, and saved us a ton of money and headache in the process. Really appreciate the help!

Tan M.

10/14/2020

Very responsive, with frequent and timely communication from front-office to on-site technician. Wizard has fixed my running/phantom-flushing Toto Aquia II toilet, and my Noritz EZTR40 tankless water heater. Gregg Dolling is a pro - he is on-time, straightforward, honest, competent, effective, and efficient. He sees the job through from start to successful completion, and stands by his work. Thanks for your service!

Tim L.

06/09/2020 12:00:00 SA

The work was simple and fast but the price was too high. They sent two guys and charged for two guys when the work easily could have been done by one person. When I called and expressed my dissatisfaction, they said it was two late and I did not specify at the time of placing the order that I wanted only one person. WHF. I am not using this company again

James H.

9/29/2020

We had a leak in one of our toilets and an issue with the toilet float not floating high enough to stop the water from flowing in the water tank. Christian from Wizard Plumbing and Drain was able to fix both the issues in less than 15minutes. I was very impressed with the quality work he did. Very friendly and professional as well. If you have plumbing issues, Wizard Plumbing and Drain is the answer. Thanks so much, Christian!

Stephanie H.

3/26/2021

We have been looking for a good and honest plumber and think we finally found one! I work near Wizard plumbing company so read the reviews and decided to give them a call for a shower valve estimate. The last company I worked with when we had plumbing issues was a nightmare and I am not exactly knowledgable in this area!! Rafael came out this afternoon and was very professional, polite, and gave me an honest quote. He arrived on time and was able to answer the many questions I had about other plumbing related items. I am in the process of trying to find a plumber who can help with some extensive pipe repair in the near future and fully plan to go with Wizard Plumbing and Drain when the time comes. Thanks to Rafael, you were a pleasure to do business with.

Stephen M.

3/26/2021

Gregg is the man! I had an offset shower arm that didn't reach the connection in the wall, and the aperture was too small to accommodate an extension. Rather than mess up the tile work (or risk a leaky connection), I called Wizard.

Gregg made quick work of it, cutting the tile, hooking up the arm, and caulking. 10 minutes! He didn't mind that it was a small job, and was helpful and courteous throughout. I'll definitely be using Wizard going forward, and asking for Gregg when I do.

Chantal H.

11/15/2020

I can always count on Wizard Plumbing. I had an emergency sink situation, and called them in a panic. It was a Sunday, and I knew it'd be hard to get anyone to come. But I also knew that if I could get anyone on a Sunday morning, it'd be Wizard Plumbing. I told their operator that I was desperate, as the water was overflowing and onto the bathroom floor, and there was nothing I can do to stop it. Mike and Sam came within 30 mins. A miracle. They were so kind and sweet. They patiently told me what I needed to do. I could not have been more grateful to them and their service. These guys, and Wizard Plumbing, really are the best. Thank you so much! I am eternally grateful, and will always be a loyal customer,

Kyrie R.

07/08/2019 12:00:00 SA

UPDATE: Within 48 hours, the office manager called me and made it right. Turns out the plumber was just new and didn't know their policies. Thanks for the EXCELLENT customer service. I would use them again.

prior review:
They did come out quickly (same day) and they did get the job done.

BUT he told me he would need to disassemble the garbage disposal completely to fix the jam, and that the fee would be $375. I agreed (I shouldn't have). 15 minutes later, it was fixed. $375 for 15 min of work, and 25 min total time on site? That's insanely EXPENSIVE. When he gave me the estimate, he conveniently didn't mention, hey, this is possibly a 15 min fix.

Bob O.

5/19/2021

Scheduled appointment to estimate plumbing work, technician didn't arrive on time, eventually arrived outside of the agreed on hours. The estimate was $1600 more than another quote I received after this one failed to deliver. Requested email with details, no contact. Based on my experience I wouldn't recommend, not to mention you can find a cheaper option with better service.

Pallav S.

05/12/2020 12:00:00 SA

I contracted with Wizard to do a 31+ feet of lateral line trenchless replacement (from property cleanout to main sewer line) in Menlo Park. It was a five-figure complicated work that included street surface, traffic management, multiple permits requirement (Building&Planning permit, Encroachment permit, Sewer permit).

My interaction with Wizard team lasted from Dec 2019 to March 2020. I have no complaints. We hit a few snags (county scheduling, weather, covid, etc) but the team was responsive and professional. The quote was reasonable, and covered everything. They have good relationships with the county inspectors.

Special thanks to:
1. Clarisa - A++. She was very responsive, respectful and organized. She was my one point fo contact and kept me informed all along. She helped me broker the final permit conversation with county. Stellar customer service!
2. Steven (Owner). I spoke to him about payment milestones. He was understanding, respectful and flexible in his thinking. Usually owners are dismissive towards individual residential customers like myself, but not Steven.

Wizard is now my go-to company for plumbing issues. They are honest and reliable.

Bryan S.

3/22/2021

We went to bed last night after fighting with a clog that didn't clear after a DIY 25' snake down the shower. Went to the cleanout outside and, yep, things are clogged much further down that I can deal with. Called this morning, got an appointment this afternoon, and Mike (and Sam?, sorry, bad with remembering your name) showed up to make things better.

I was expecting roots and such in the old part of the sewer line (old clay pipe), but that was just a guess. Mike was happy to show me what was going on underground (roots!), fully explain what we saw, as well as unblock the mess that was being grabbed onto by the pesky things. Water is flowing again (yay!), but we have a ticking timebomb to deal with (with a very short fuse).

Couldn't have been more impressed with them both...the helpfulness, knowledge, cool gear, etc. These guys rocked! Looking forward to a quote for the real work so we can continue this relationship.

Everett K.

10/27/2021

I can't begin to say enough about how great this family owned firm is. Our water heater went out late on a Saturday afternoon. They were out within two hours and had the old heater removed and the new one installed in another hour. Their service personnel are extraordinarily competent as well as friendly and more than willing to explain what they're doing. Their trucks and equipment were spotless. My cost was in line with other quotes I had received and they left my garage clean and cleared of all debris. The firm does all plumbing not just water heaters. If you need any plumbing work done, this is, without a doubt, the place to call. I recommend them without hesitation or qualification.

Mitch J.

4/30/2021

I have been trying to determine if I have a leak. I called a different company that was highly rated on Yelp first and the guy came out and just glanced around a bit and concluded that I needed to repipe my entire house. Hey, I just wanted to know if I had a leak, not if I needed to repipe my house.

Then I called Wizard Plumbing and Drain. I loved these guys. They were very polite and personable. The guy helped me understand things and seemed to listen to what I had to say and care what I was saying.

He seemed to know what he was doing and while he thinks that I do not have a leak, and my current water damage is from a leak that was fixed previously, he did help me know what steps I should take to fix my water damage. He also helped me with a different small problem for free.

Eva L.

3/19/2021

All the toilets in the house were bubbling and backing up. Called at 5pm, dispatch answered immediately and within 15 minutes Omar was on the scene (masked, gloved). He thought there might be tree roots in the sewage line. Our house is old and doesn't have a two-way cleanout, so he had to call his partner Jay to help run it through the roof. Jay also arrived quickly (also masked) - besides working on the issue at hand, he also explained any options we were considering.

Everyone was very polite and helpful. We love that they are local and they were able to help us so quickly. Definitely worth calling!

Codarus C.

11/08/2020 12:00:00 SA

So happy with this company. Our hot water heater started leaking tons of water last night. We were able to figure out how to temporarily drain it out of the garage, but couldn't stop the water from running. We called another company that said they could be there first thing at 8am. 9am rolls around and the other company was MIA. 11am and they basically shrugged and said we'll get there when we get there.

My husband found Wizard Plumbing and Drain on Yelp and they said they could have a plumber at our place by 2pm. We quickly ran to Home Depot to get a new water heater. Miguel showed up right on time, wore a mask, and was super professional and friendly. He had the old water heater removed and the new one installed in 2.5 hours. We couldn't be happier!

Matt V.

3/17/2021

Raphael came to help me with an estimate to install a smart water flow sensor and an automatic gas seismic shutoff valve. He took extra time to ensure all the measurements were right and gave me great advice on what size devices I should order. He fixed a leaky outdoor faucet near our main line for free as he was assessing our water pressure. He even tried to see if there might be an easier way to electrically wire our smart flow sensor--way above and beyond the call of duty!

After taking his advice, I went to order the automatic seismic shutoff valve, only to figure out the devices vary by gas line pressure--and I didn't know my line pressure. Raphael, having already left 15 minutes before, actually came back to our house to measure the pressure! And this was all just for an estimate--he didn't charge us anything! We will certainly be coming back to Wizard for our installation needs once the devices arrive. Thanks Raphael & Wizard Plumbing!

Brian C.

3/17/2021

Jay Schaefer showed up on time, reviewed our plumbing situation and gave us solid advice that help us move our bathroom renovation project forward. We will definitely use Wizard plumbing and Jay in the future.

Tim S.

6/20/2020

These guys are fantastic. They showed up same day to look at the issue. I thought it was a wax ring issue, but they disagreed and gave me a few reasons not to do that work. I got a quote and was charged nothing for the visit. Great service. I already recommended them to a neighbor.

Jessica Y.

9/21/2020

Initially had a not-so-stellar experience with Wizard Plumbing, but after Steve, the owner of the business, reached out to me and made amends, I knew this guy and his company could not be blamed for someone else's poor actions. Steve made sure to come out in person to re-check and solve our problem, and was generous and kind throughout the process. After Steve reaches out, I felt like he truly cared about our opinions and took immediate action to remedy it. Thank you Steve!

Brian P.

12/04/2019 12:00:00 SA

I can't say enough good things about wizard plumbing and drain. They have saved my butt a couple times with plumbing issues. The company is professional and you can always count on them.

The last time I used them was today for a house in Millbrae. We were having water pressure issues and they came out and fixed the problem fast! Francisco and Arturo were polite, respectful and very good plumbers.

I would call these guys in a heartbeat if you need anything plumbing

Nooshy Z.

01/07/2021 12:00:00 SA

If you live in the Foster City area just ask for Greg! You will be so happy. This company and its employees are so knowledgeable and helpful. I recommend Greg and wizard plumbing 100%.
We are so happy at every visit. All smiles and high spirits even in these crazy times.
Thank you again

David B.

03/06/2020 12:00:00 SA

When my shower handle broke stuck in the on position I couldn't turn it off. I called Wizard and they sent out 3 very knowledgeable workers who explained what they would do and then they quickly fixed my shower. Can't say enough how great these guys were!
The cost was about 1/3rd lower than I thought would be a fair price. This made me very happy! I told them I doubt I'll ever go to anyone else with a plumbing problem. And just look at their 5 star rating. They deserve it and it's what I rated them as.

Fred B.

05/05/2021 12:00:00 SA

We had a serious issue with our drainage in a very tight crawl space. I called in a few plumbing companies to look and quote. A friend of mine highly recommended Wizard. I called, and Steven (plus one) were crawling under my house (with in a couple of hours of my call) like a couple of Army men from an old movie . They came back armed with photo's and solutions. I have an old house with some lack of todays basics, so Wizard also added a two way clean out (plumbing problems in the past required the removal of my downstairs toilet) so now all set on that. Wizard brought in a crew of 3 on a Saturday, removed and replaced my entire system, added in the clean out, and left the place spotless. 10 year warranty and boom, I'm happy as a pig (not) in S#$T. They did everything from start to finish.

Kelly C.

7/28/2021

Gregg from Wizard Plumbing was great! We were having an issue with our garbage disposal and he was able to identity the problem and fixed it very quickly. Thank you.

Anne K.

08/12/2021 12:00:00 SA

I'm so glad I found Wizard Plumbing on Yelp to replace an old garbage disposal and faucet in my kitchen. Ivan and his crew were friendly, on time, provided a free estimate, and left the place spotless. Thank you Wizard, I'll be back.

Ling D.

11/21/2020

Leo came here to check our water heater and did a great job! He solved the problem right away. The company is also very friendly about appointments and rescheduling. Would definitely recommend this place.

David N.

4/20/2019

The response and service beat my expectations by a mile. Jon Church was so courteous and professional both personal and professional. From his knowledge and taking the time to show us with his pipe camera what had happened to how to keep it from happening in the future was enormously appreciated. We would recommend Wizard Plumbing and drain without hesitation.

Thanks again Jon great job.

Dave and Monica

Vicky L.

04/02/2021 12:00:00 SA

Rafael is very professional and friendly. Today he came to our apartment and did an estimate for our water heater. His quote is reasonable and competitive.

Thanks Rafael.

Vicky

Joosang S.

2/19/2021

Both Gregg and Omar were awesome. They showed up on time and were super friendly throughout the whole process. Most importantly, they were able the fix the issue seamlessly. Would definitely recommend Wizard plumbing and their team.

R X.

7/26/2019

Greg was excellent in helping out with my Rheem water heater fiasco. Rheem support really sucks since they sent me the wrong parts twice resulting in me being out of hot water for over a week! I will never buy a Rheem products ever again. I replaced the water heater with another brand.
Anyway, Greg was really helpful in trying to improvise around the problem and offering professional advice.

Eric R.

09/08/2020 12:00:00 SA

Wizard Plumbing and Drain has done a fantastic job repairing my plumbing and radiant systems! Gregg has a ton of knowledge and decades of experience working with radiant heating and it shows in the results. He fixed a crimped radiant line, seamlessly welding in a new section. Then, Gregg also repaired the boiler and ensured that the system was sealed and operating very efficiently. I'm delighted with the repairs and highly recommend Gregg and Wizard Plumbing and Drain!

Jiaji H.

4/27/2019

A good experience! My kitchen drain was clogged and remained so despite my best efforts. I called this company on a Saturday morning and got an appointment scheduled for the same afternoon.
Freddy and Jesus arrived right in the middle of the 2 hour window and promptly got to work. It was a straightforward job and they were professional but also friendly. They were done in less than an hour and charged a reasonably price. They even gave me some advice on maintaining my plumbing. I also liked that they had a 30 day warranty.
In the future, if anything happens to my plumbing that I can't fix myself, I would certainly call them up again.

S M.

11/13/2020

I hate to do this...I really do. We've used Wizard for years with no issues at all. The work has always been good and the prices reasonable.

But our most recent job seemed pretty simple and the quote provided for the work was not reflective of the job.

We had to look elsewhere and the job was completed for less than half the Wizard Plumbing quote. I had three other plumbers come to look at the job and not one of them quoted me more than half the Wizard quote.

Alan S.

2/15/2021

I had a clogged sewage line, so I tried snaking the line from several spots, even pulling up the toilet. I couldn't fix it, so I called Wizard. Mike Salem came out on time; he first used a camera to look at the line, telling me that the line had two 90-degree turns (!) and that there was a blockage from paper and probably those damn wet wipes. Then he used a jetter tool on the end of a garden hose to blast away the blockage.

Mike told me I could get the jetter tool at Home Depot, and I did buy one. But while I'm pretty handy, and in the future I might try it, sometimes I get tired trying to figure out how to fix things, and I just want to call someone I know will get it done with a little fuss as possible. When that happens, it's nice to know someone who knows what he's doing can be relied on to get it done for me, and apparently that's Mike.

Jamie D.

11/11/2020 12:00:00 SA

Writing this review on behalf of my cousin Mike in San Mateo. Mike was having problems with a clogged bathroom sink. We looked up plumbers in San Mateo and found Wizard Plumbing was extremely well reviewed. Our experience confirms the reviews are well deserved. Christian came by the same day and was able to fix the sink promptly. Christian was extremely professional, friendly and helpful. Would highly recommend Wizard Plumbing and Drain and will definitely call them in the future for our plumbing needs.

Patrick M.

11/11/2020 12:00:00 SA

This is our second time having Gregg D. come by to help with a problem and he was great yet again. We had a couple issues and he gave us some suggestions and how it should best be handled as well as some recommendations for replacement parts. He's very knowledgable and was able to explain it in simple terms to us. Anytime we have plumbing issues we're calling Gregg D. to help us out. Highly recommended again.

Sean M.

3/26/2021

Very responsive great service. I called them to fix some issues with the water circulator and tank. Was able to get an appointment for the next day and they were able to show up earlier. Rafael was very helpful. He provided a lot of great guidance on the fixes we wanted to do as well as some additional work we are looking at. He followed all the safety protocols (mask and such), was very friendly, and did the work quickly. I would definitely use them again and have them coming in to look at another project.

Lu Y.

02/02/2019 12:00:00 SA

I got a reply from the businesses owner accusing me of non-senses. They obviously recorded all phone calls but I am glad that I have good memory to fight back.

We went to your rental within the time window and called you to get in the gate. You DID NOT answer your phone or call us back for almost 30 minutes while we waited. We then left the job and moved toward the next call.
OK. Lets get this sorted out. I made appointment between 2pm-4pm. At about 1:50pm, you gave me a phone call saying 'we are very likely going to miss the appointment' time. Thats why I didn't make myself available between 2-4. I find it funny you ignored this call in your reply, on purpose or not.

You finally called us back and said you could be there in 15 minutes (with usually means 25-30 minutes)
Interesting. You basically said you don't trust your customer. Feel free to assume the worst of me, if thats how treat your customer

Why are you mad at us?
When I made the appointment, I made it clear 'I don't live in the property, if you want to me to show up on time, please give me a phone call 15 minutes prior to your arrival'. In the last phone call we made after the whole thing, you told me 'we don't call customer before arrival, and you have to wait in the property for two hours'.
If its still not obviously why I was mad, I understand you need rules for your business, even something like 'we don't call customer before arrival, customer need to wait for two hours'. But, you CAN SIMPLY REJECT my service request since I made it clear 'I don't live in the property'. I wasted entire afternoon, moved around my other schedules to accommodate the appointment around Christmas.

You have used us several times before and must have been happy with our customer service because you called us back the next time. I don't see any 5 star reviews from previous service where your happy with us but your sure quick to write a 1 star when your not happy. Doesn't seem fair

No. I have not used your service before. You might be upset by getting an one star. But, instead of thinking about how to improve your service, you argued with me on yelp with lies.

Karen C.

11/10/2020 12:00:00 SA

We had issues with our plumbing and decided to go with this company based on the yelp reviews. Mike and Sam came to my house and they were super nice very professional very accommodating. They checked both toilets and were able to unclog both of them without any hassle. They had smiles and they were great throughout the whole time. I definitely recommend this company for any plumbing issues.

Julie M.

7/23/2021

Gregg was awesome! Came out to look at a garbage disposal problem and turned out to be very minor. He didn't make us feel dumb and even educated us on care tips of the disposal. Great response from the company and great service from Gregg! Highly recommend Wizard and ask for Gregg!

Olya M.

12/14/2020

Excellent service all around. The technician, Mo, was outstanding. Very thorough, thoughtful - looked into the root cause of issues and fixed several parts we thought we had to get expensive replacements for. Five stars on covid protocol as well.

Allen H.

10/12/2020 12:00:00 SA

Sewage drained all clogged and spilling onto side of the house. Mo and crew came on same day after I made the call. They rooted and unclogged the pipe. He showed me the video of the culprit with root and rusty pipe and suggested reasonable solution. Definitely will hire mo and wizard again.

Stephanie P.

4/26/2020

On Sunday during this quarantine they came out to check why we weren't able to get hot water to our fourplex. They said they were sending a newer guy but let me tell you he was quick and helpful. Very happy with his service and would have them out again.

Andreas F.

10/12/2020 12:00:00 SA

The team of Wizard Plumbing continues to impress with their great work and service.
Saturday night our water heater stopped working. Sunday morning, we had Miquel come to our house to inspect the problem and was able to identify and replace the faulty part in little time.
Very professional and safe service with mask and keeping distance.
Highly recommended.

Johann R.

02/06/2021 12:00:00 SA

Manny and Rigo came to the house and I explained the situation for what was needed.
They understood what we needed to be done to fix the issue.
They were very polite and professional.
After the job was completed they left no mess and did a great job.

Sr. Mano ..

6/14/2019

No emergency, just a slow filling toilet and slow drain that I really didn't want to deal with on my own. Called and they had someone there within the half hour. Mo and his helper were super professional, explained the repair, and got everything done in no time at all and at a fair price.

Wizard had someone here and finished the job faster than some of the other plumbers took to even return a phone call.

Charles G.

02/06/2021 12:00:00 SA

Had a small washing machine issue that Wizard Plumbing came out for and fixed quickly. Would definitely recommend!

Trish C.

02/04/2021 12:00:00 SA

Manny and Israel were so professional and got the job done. Very informative and thorough. I would definitely use them again. Five stars.

Rusi H.

02/03/2019 12:00:00 SA

My tenant got a water heater leaking on 1/20/2019. Wizard came in right away and immediately installed the hose to drain the water heater. And when I went there, my tenant said the new one will be $2,150. I told them I want a 2nd estimate, but they said it was too late since they already stated the job by connecting the hose. My experience with a brand new 50 gallon water heater will be way less than this price. At the end, I paid $2,150 for a 50 gallon water heater with no extra pluming work. You judge it.

To me, I will not ask this company service again. It is a rip off. They take advantage of an emergency issue.

Harris C.

10/31/2020

Had an issue with our kitchen faucet -- both a leak under the sink and no hot water. Wizard sent someone within an hour on a weekend. Miguel was super professional, diligent and communicative. He fixed the immediate leak issue, and did a thorough diagnosis of the hot water problem. I will definitely work with these folks for any issues in the future.

Dev P.

4/29/2021

Wizard is fantastic. I needed my kitchen faucet replaced and I called them because of their rating on Yelp. The phone dispatcher was polite and help. They sent out Gregg the same day. He took a look at the faucet and gave me an estimate. He also checked out the Moen faucet I had purchased and suggested I return it and get a different faucet from Delta that was more reliable and had a better seal in his experience. I got estimates from several folks. Honestly, Wizard's estimate was the most expensive, but I ultimately went with them because Gregg was so friendly and knowledgable. When I got the new faucet, Wizard sent out Gregg the same day. He was fantastic. And because he finished the job quickly, he discounted the price to be 15% LESS than he had estimated. Amazing. I'll always go back to them.

Krishelle T.

04/11/2020 12:00:00 SA

Saturday morning during the Corona virus quarantine- the day before Easter and my toilet is clogged and overflowing in the downstairs bathroom ... I call at 830am from Half Moon Bay and they had two guys here in just over an hour - fixed it and were out in 20 minutes- They had masks, and shoe covers - very friendly and professional! Thanks for doing your jobs so well on a very difficult time !

Dave H.

10/01/2021 12:00:00 SA

Another positive experience with Wizard. A team led by Mo did a great job on all aspects of a sewer line replacement under our driveway. Work was excellent (as noted by the city inspector) and clean-up and patching were well done. And all with very competitive pricing. Thanks again, Mo and Wizard!

Clare H.

10/01/2021 12:00:00 SA

I can't say enough wonderful things about this company....especially Samer (Sam) who fixed my toilet. In fact, it would make my post much too long to say everything I want to. Here are a few adjectives about Samer: very polite, respectful, knowledgeable, skilled, friendly, went the extra mile, was a total joy to have around. Get this: he even CLEANED my toilet, sink and floors after he was through, so that the bathroom was left pristine. I have NEVER had that happen before!! If you have any plumbing problems, call Wizard and try to request SAMER (Sam). If I could give him a 10 star rating I would.

Ed C.

3/31/2019

2 great experiences. Bryan came by before to look at a shower drain. He gave me some good advice and didn't charge me anything.

So, I called again when I had a sick leaking. The company is open on the weekends and was able to come out. Bryan and Joseph came by to look at a sink and replaced the pipe that was corroded. My garbage disposal was also not working so they replaced that as well.

They are very professional, explain everything they are doing and reasonably priced.

Jennifer R.

06/06/2019 12:00:00 SA

Jon with Wizard Plumbing was fast at arriving to my house (huge gold star because everyone else was saying next week), unfortunately he was not able to fix my drain due to fact the 1939 house's plumbing would require a snake to be ran through the vent on top of the roof; Their Policy is they do not go on top of roofs. So even through he was not able to fix my drain issue he tried to snake what he could and was very honest what the issue was and told me what needed to be done and DID NOT charge me for coming out to try.
Thank you Jon for honesty and willingness to try! I will be back if I have any other plumbing issues.

Trunina O.

1/25/2019

We highly recommend Wizard Plumbing! Jon came out to our home to inspect our main sewer line which was clogged.
Jon took the time to explain to us in detail what needed to be done to fix our issue. We had tree roots that had grown into the pipes.
He informed us that our HOA might be responsible for payment, which proved to be true, saving us lots of $$$. Jon took the time to write up a detailed explanation and blueprint of our problem to provide to our condo HOA.
Jon's customer service, professionalism, expertise, and patience was exceptional! :) A genuinely nice guy...
Highly recommended!

Maria A.

5/18/2019

WP&D are definitely the ONLY ones I will call for any future needs. Within 24 hours Jon assessed that a minor adjustment was all the garbage disposal needed. He also checked out a front yard faucet concern and all this at NO CHARGE! If you are skeptical about being overcharged rest assure WP&D is the most upfront and professional plumbing service I have ever experienced. Should I need to call for this type of service again it will be without hesitation that I call WP&D! Thank you WP&D!
María

Travis J.

1/19/2021

I had an issue with a gravity ejector pump alarm going off. After calling numerous places, Wizard was the first that could get here within 24 hours.

Jay showed up on time and was really helpful. After some testing he determined all was okay. I asked how much for what was basically an inspection and he said no charge.

That's a great way to do business as I know who I'll call first next time. Thanks for the help, Jay, and for masking up and being a professional.

Kenny T.

11/18/2020

These guys were great. Called and they showed up first thing the next morning to fix a clog in the main line. They even came back the next week when a separate but related issue happened and were gracious enough to not charge me. Highly recommend Wizard Plumbing!

Jason R.

11/18/2020

Wizard has been out to snake our sewer close to 10 times over the years. Our downstairs plumbing has some inherent issues that causes it to clog periodically. Most recently, Francisco and Anthony came out to clean it out. They did a great job as usual, but it clogged again very quickly. They came back out and Francisco and Anthony did a camera inspection for free and showed me the issue and took care of it. I really appreciate their fast and great service.

nozee b.

9/17/2020

These guys are very professional and reliable. We worked with another company that was hard to communicate with and never had time to come over when we needed them. Wizard is complete opposite! They actually show up same day, set expectations up front, and deliver good quality results. I've worked with three different guys and they were all had exceptional customer service, and took time to walk me through their process and why they need to do/install things. They even corrected so many things that our former plumbing company failed to do. Wizard knows what they're doing!

Allen D.

11/14/2020

We have used this company several times for both small repairs and remodeling work and every time they have been excellent! On time, excellent work, and did what they said they would do. We were very impressed. I would highly recommend them.

Steve B.

01/11/2021 12:00:00 SA

Miguel Gonzalez and Wizard Plumbing are beyond great. Our sewer lateral was plugged in a tight backyard location. Miguel worked to the highest of professional experience using a snake and camera to dislodge the obstruction and clear the line. Digging and repairing the lateral would have been very costly and the only step forward if the obstruction could not be cleared.
Thanks Miguel and Wizard Plumbing!!!

ila k.

07/01/2021 12:00:00 SA

Amazing service!! Hasn't even charged us for the very quick water valve fix they had done. We will absolutely use them again for anything else in the future.

Fangfang O.

1/30/2019

This review is for their manager Tina to handle customer complaints.
Tina called me after I posted the one-star review. She checked the plumbers who came to my house and they did not give me an upfront price note. She apologized for it. She also explained the owner got confused and his response was to another customer, not to me. She agreed with me that the plumbers should inform customers of the price before any work. She offered to refund me and I accepted her offer. Today she called me to make sure I got the check. Overall, her way to handle this case is professional. We are human beings and we all make mistakes. How a business handles customers complaint is an important fact to value a business.

Kate E.

07/06/2021 12:00:00 SA

This company responded quickly and efficiently to our problem. Gregg Dolling was our plumber and he arrived promptly, dealt with our two broken garbage disposals (yes, we have two in our kitchen - long story...), gave us really, REALLY useful advice about how to handle the plumbing and about our upcoming planned renovation. Gregg definitely made our sad little kitchen emergency as pain-free as it could possibly be under the circumstances. We absolutely recommend Gregg Dolling from Wizard Plumbing & Drain!

Mickey R.

11/10/2020 12:00:00 SA

Would have been 5 stars. Gregg did a good job on my house, I have a hot water recirculating pump snd I was recommended to call wizard. I told the receptionist my problem that this was a clean water issue with hot water coming from cold spigots. She was very nice and scheduled an appointment, the crew arrived on time but clearly these nice young men had no idea how to fix my issue.
I had told them I replaced my recirculating pump so that was not the issue, they looked at the pump and asked me if I installed it upside down, basically blaming me even though there is only one way to install it. After a half hour telling them what the problem was and them going outside several times and calling the office, they told me that they could not fix my problem, but would have another guy come. So after wasting an hour of my time, another employee Gregg came snd looked at my problem and told me repair was going to be 400-475 dollars for 2 hours and parts. He ordered the parts and arrived on the day scheduled, After an hour or so of work he replaced the parts that we diagnosed 2 days earlier, billed for for 475, why is it always the higher number. I liked Gregg, it seems to be working fine, but a little frustrated that I had to go through the exercise of trying to get the people resolved with two nice young men who clearly were not able to fix my problem. They would have been 5 stars otherwise.

Ric D.

07/06/2020 12:00:00 SA

Sink fixed in the kitchen in no time. The person who came in was great. Highly recommended and super fast.

Shemsa M.

9/21/2020

I called Wizard Plumbing after our horribly clogged bathtubs started backing up with sewage. Not only did Mike and Sam fix the issue, they took the time to show me the various pipes under the house and explain what was going on with them. As if that wasn't enough, they then cleaned the sewage out of the bathtub, which truly made my day. HIGHLY recommended!

Sandy L.

10/21/2016

We saw water coming out of the sewer drain outside our house and needed a plumber to come take a look as soon as possible. Luckily it wasn't an emergency situation as the leakage was outside. I looked on Yelp for plumbers in my area and saw that this business had over 600 reviews and 5 stars. I called around lunch time and the dispatcher said someone will be at my house between 4-6pm the same day. Steve McAllister and his team showed up a little before 5pm.

The problem turned out to be roots were growing inside our plumbing pipe. Steve showed me the inside of the pipe with an endoscope camera. For the time being, the pipe was snaked but when the roots grow back it may cause another blockage. Steve took the time to explain everything, provided a quote for the longer term fix and was very professional. He even offered to have my husband call him on his cell phone later to explain things to him in case more questions came up. They also guarantee their work for 90 days. I got a 10% discount for paying cash.

I would not hesitate to call Wizard again for future plumbing needs.

James P.

10/23/2020

George came and replaced several internal components of our Grohe shower valve. He was efficient, personable, competent, and professional. A pleasure to deal with.

This is our second time dealing with Wizard Plumbing and both experiences have been great.

Marilyn M.

6/24/2019

I had a great experience with Jon. Dispatch was able to send him the same day of my call. He was on time and offered helpful input. I had two tub drains cleared and my new deep single tub sink connected in the kitchen. All pricing was clear and fair. The sink install was less expensive than the countertop installers would've charged me. I would call this company again!
Bonus kudos for being quick to respond on Yelp's message center.

M C.

05/10/2020 12:00:00 SA

Summary: good service, lacks transparency with billing

I was overall happy with the work itself that Franco did. Based on the service itself, I would give a very high rating to my experience. Franco was polite and solved my complex problem efficiently. I had a leaking shower where several internal pieces needed replacement.

However, I felt the billing process was really opaque and it left me with a bad taste. On the phone, I asked how billing was determined and specifically asked what is the per-visit rate. I was given a non-answer: it depends on your situation. At this point, I should have anticipated what was coming next.

When Franco opened the faucet and saw my problem, he said he would need to replace the cartridge and valve. It would be $2100, and he said it would take several hours. I regret not asking for a cost breakdown before the job was done. I agreed, since I was stressed and just needed to get it fixed. When the receipt was emailed to me there was no breakdown. Franco was on my property from 11:38 until 2:04 on Saturday 5/2, according to my front door monitoring logs. Even if I take out $350 for valve, cartridge, and new handle (which is generous), this still comes to $719 per hour!

I sent an email on Saturday night asking for a breakdown of charges and as of one week later I have not yet received a reply. I also provided this exact feedback in the survey (asking for a breakdown) and still did not receive a reply in 1 week.

Based on the service itself I would hire Wizard Plumbing and Drain again. However, without an explanation, I would be wary of being overcharged the next time I have a plumbing issue and likely to call another company.

Kellie L.

6/25/2021

I would definitely recommend Wizard for all plumbing issues. Greg from Wizard Plumbing fixed our garbage disposal and he knew exactly what he needed to do. Greg was very professional and friendly. Thank you.

Kerry C.

4/14/2020

I called Wizard because of their ratings & reviews and I am taking the time to write this review because of Manny and Geraldo.

You know when you have people you have never met before working in your house and you feel totally comfortable? Well, that was my experience.

Manny was a clear communicator, was patient as my spouse and I went back and forth deciding what we wanted to do and then he and Geraldo finished replacing our water heater in far less time than one would expect.

During this time of physical distancing, I really appreciated Manny and Geraldo's attention to detail. They wore masks. They wore gloves. They were a minimum of 6 feet away at all times. I didn't even have to ask. I highly recommend Wizard Plumbing and Drain based on my positive experience.

Frances B.

08/09/2021 12:00:00 SA

We had water dripping called them and they where able to get here earlier then expected and fixed the problem.

Steven Y.

3/20/2020

Our hot water heater died overnight and I was unable to restart it. Greg came out within a few hours of me calling Wizard, quickly diagnosed a faulty thermocouple/pilot assembly, and had it swapped out and working within 30 minutes. He also installed a part that prevents the thermocouple from burning out due to the hot water heater's faulty design.

Greg was very personable and really seemed to enjoy educating his customers on what he was doing. Thank you Greg!

Angie C.

10/13/2020

I VERY HIGHLY RECOMMEND Wizard Plumbing to anyone that asks and for my own future needs. Here's why:

Samer, the plumbing technician they sent, was amazing!! He observed and automatically took all the COVID precautions, which I appreciated. He was also, extremely courteous, thorough and exhibited integrity.

I booked a plumber because we had clogged our kitchen sink and despite several tries, was unsure the clog was cleared. He carefully and thoroughly diagnosed the problem and investigated (including under the house) and then tested the pipes. There was no clog to clear. (huh) While he was here, I requested his expertise on my leaky toilet. Again, he was great! He diagnosed that I don't have a pipe related leak, but rather than the poorly installed handle (our fault) that is causing spraying and leakage. He then offered that he *could* fix it for $189 or explained what part I needed to purchase for $7 at the hardware store if I wanted to DIY it. I fully expected and would have been happy to pay for the service call, but he left without charging me, explaining that he didn't perform any services, hence, no charge.

I was bowled over by his integrity and for this reason would VERY HIGHLY RECOMMEND Wizard Plumbing to anyone that asks and for my own future needs.

Monique Y.

09/06/2020 12:00:00 SA

Mark, Francisco, and the whole team at Wizard did an amazing job. We needed a new sewer line and they provided a fair quote and started the job a few days after the initial consultation. They were professional and went above and beyond in communicating everything along the way.

I would highly recommend them for all of your plumbing needs.

B C.

5/14/2021

Mike Salem at Wizard is an A+! His truck was parked on my street and I asked him a quick question about a toilet issue I was having. He graciously took the time to come inside (no appointment), diagnose the problem and offer a quick fix at no cost. I will definitely use Mike in the future for anytime else that comes up plumbing related. Thanks Mike!

Bretton S.

09/04/2021 12:00:00 SA

We had a slow toilet drain issue and were looking for a quick, reasonable quote and repair. Antonio was professional, thorough in explaining the issue as well as taking care of things in a timely manner.

Paul M.

9/25/2021

When our hot water tank started leaking and the pilot went out, Wizard Plumbing was able to come out the very next morning. The extremely pleasant and courteous plumber arrived 30 minutes earlier than expected but we were ready. When their supplier was unable to confirm the size of tank we needed (understaffed) the plumber drove there himself and called us to confirm the narrow tank we needed was in stock. We agreed on the price and he picked up everything else he needed for the job and was back in 20 minutes. It turns out that our old hot water tank was not the proper one for our house, just an it will do model. The new hot water tank Wizard installed is the proper tank and got installed with ease. The right tools for the job always make it easier. The plumber even demonstrated the new flameless welding pipes they use.

Mike S.

10/09/2020 12:00:00 SA

I have been using this plumber for several years. I have always had a great experience and received quality service every time I reach out them. The most recent one, who knows what had happened, I had two faucets leaked in same day. Mariano helped me this time. He was so polite and knowledgeable. He replaced my leaking faucets in a superb quality. On top of it, he detected there was small leak at my kitchen sink. He fixed with no charge! Could you imagine this would be the case for some other plumbers? But Mariano did for me. Thank you Mariano for your outstanding work!

Rick R.

7/23/2020

Good communication, positive, friendly technician and fast service. I appreciated everything except the price. Was more expensive than I anticipated. Maybe all plumbers are expensive these days, but connecting a water filter under a kitchen sink that was a replacement for the same make and model - 90 minutes and almost $400. Seems steep to me, but like I wrote, maybe I'm just out of touch with what things cost. Good work, nice people, professionally handled, excellent communication. Five stars - my wallet will just take some time to heal a bit. :)

Linnell H.

11/07/2018 12:00:00 SA

Wizard Plumbing has been my go-to plumber for a number of years, and their service is consistently good, and lately they have given me reasons to rave about their stellar performance.

Back in 2016, Steve McAllister came out and rectified a bunch of under-the-house plumbing mistakes that were left by my remodeling contractor. I remain very grateful for his hard work, honesty, thoroughness/attention to detail.

More recently, August 2018, I had a clog in one of my bathroom sink drains that slowly built-up up to the point that it the metal started corroding and leaking into the cabinet. This was noticed on a Friday about 2:00, so I called Wizard, they gave me an appointment for later that afternoon (!), and Dave & his helper had it fixed by about 5:30 -- that experience what nothing short of a miracle and blessing.

Lastly, this month a leak developed in another bathroom faucet, and Wizard again promptly responded, sending out Gregg Dowling who expertly diagnosed the problem and offered a sensible solution, and gave me a reasonable quote. Replacing the faucet was difficult, requiring Gregg contort his body into vanity's drawer space, but he persevered and accomplished the back-breaking task beautifully, so now I have a properly installed and leak-proof faucet.

Thank you, Wizard, for continually exceeding my expectations, and for providing wonderful service that I can rely on. In all cases I've cited, the plumbers demonstrated integrity, and were good-natured and knowledgeable.

Kyle G.

02/01/2021 12:00:00 SA

They show up to a 2pm - 4pm window 30 mins late for the inspection appointment. We still decided to have them do the work.set an appointment for 8am monday morning. They dont show up till 830am no phone call text nothing as to why they were late. Called them to find out why they were late only to have them tell me there was a 2 hour window for our 8am appointment. This was for a nearly 3000$ teo way trap clean out install and a hydro flush. Of our pipes. Wouldnt recomend this company if you want your services on time.

Anson K.

05/03/2021 12:00:00 SA

Dan arrived on time and was able to quickly clear out our clogged bathroom sink.

Rajeev S.

3/14/2019

This company is great! I have had them over 4 times for various jobs like toilet replacements, angle-valve replacements and kitchen faucet replacement.

Very professional, on-time, great quality work. Not sure about their prices -- seems reasonable -- however I would rather pay well for plumbing work than suffer consequences of shoddy work later.

Also, great peace of mind that these guys are nearby!

Tyler G.

9/30/2020

I had a great experience with Wizard plumbing! I was able to connect with owner, Mark, who was able to schedule a technician to come out just minutes after my request. Wizard's technician, Mo, was very knowledgeable, efficient and most importantly honest. At the end of the inspection Mo was able to give me an estimate and potential start date to begin the project.
I cannot thank the team at Wizard Plumbing enough. Please don't waste your time (or money) with any other company in the area!! Wizard is legit and they take their job very seriously. For this I am thankful!

Thanks Wizard!

B D.

01/11/2021 12:00:00 SA

Amazing same-day service! We had a leaking water heater that needed replacing ASAP. They came and were able to replace it.

K. Luana A.

9/28/2020

Echoing what others have shared about the amazing folks at Wizard Plumbing! I called them on a Sunday evening to ask for emergency help with a flooded garage due to a failed water heater.

Danny and Waylon showed up around noon on Monday to inspect and confirm my 20+ year water heater was kaput and went straight to rounding up a replacement unit and getting it installed. It is now 2:30pm on Monday and I am the proud owner of a replacement water heater, they have walked me through the instructs on how to keep it fit and happy for 15+ years, and I'm in time for dinner preparations and evening showers.

Folks, professional services don't get any better than this. I'm sharing it with the Yelp community and any other homeowner out there. Plumbers are in hot demand when you've got a problem, and you really want the ones who answer the call to be just excellent across the board. Wizard Plumbing has to be that first phone call. Thank you, Danny and Waylon - you guys don't wear capes but are true heroes!

Lydia C.

11/21/2020

Mariano was excellent. He was very professional and thorough. He came in wearing a mask and put on booties automatically. He knew immediately what was wrong with the water heater and gave me a very reasonable quote. He was able to replace my water heater on the same day. He was very easy to work with and completed the job effectively and efficiently.

Amro Y.

5/18/2020

Hot water flow in my my master shower dropped drastically. I cleaned out the tankless water heater filters and aerators in the shower heads but still no luck. Cold water flow was strong. The water flow in the rest of the house was even between hot and cold. I tried to clean the faucet cartridge and even replaced it but no luck. Stumped I contacted Wizard. They set me up with a same day appointment and showed up within the window. I described the problem to Franco. He listened to me and took apart the Faucet. He flushed the mixing valve and cleaned out the scaling. Hot water flow was back to normal. He refused to take money for the call and told me I had done most of the work. I really appreciated it from him and Wizard is now on my quick dial for any future plumbing needs. Thank you so much.

Steve T.

11/19/2020

Leo has been great very knowledge good on the job, good service.

Matt C.

8/23/2021

Sewer line blockage on a Sunday afternoon. Sorted Yelp by rating and found Wizard at the top. Happy to add another 5-star review. Answered my call right away, said they could have someone out within a few hours. Checked with two other companies but that was the fastest. Justin arrived even earlier than promised, snaked my cleanout, removed a big clump of roots, snaked it again for good measure, and we were back in business. Responsive, friendly, professional service. And reasonably priced.

SSF Critic S.

11/12/2020 12:00:00 SA

Really appreciate the work done by Wizard Plumbing. They replaced our sewer line which was backing up sewage into our newly renovated 2nd bathroom. Our contact Leo came right away and showed us the problem with the sewer line using a special camera that went into the sewer showing us where it was cracked, filled with sludge and barely allowing any water to go through. Really happy with the work done, now we can enjoy our new 2nd bathroom!

Thank you Leo and Wizard Plumbing.

R R.

9/15/2020

Wizard Plumbing was one of 4 estimates I requested. Although they were cost competitive, I picked them because Francisco and his colleague (Miguel?) were very knowledgeable and thoroughly explained the issues causing the problem (deteriorated run of drain pipe).

Based on their competitive estimate and the confidence they inspired, I picked Wizard over the other estimates. They did not disappoint. The completed work is great and they did a great job on the post-work clean up.

I would definitely use them again.

Roger

Derrick B.

8/22/2021

Today was potentially a disaster - three birthday's were being celebrated (today) and the hot water heater started to leak. We called Wizard plumbing, they listened patiently to my story and quickly assigned a technician to come and investigate the leak. My technician (Antonio) arrived promptly during my designed window and investigated the problem - my water heater would no longer work due to a mineral build-up. He prepared the estimate, which was agreeable, and began to work on removing the old heater and installing the new one. During all of this time Antonio worked quietly, efficiently and had the entire job complete with 90 minutes (started at 4:00pm and was packed by 5:45pm). To say the least I was surprised by how quickly he was able to work, all while I had a house full of guests. I was very appreciative as there was no water during this time as the water needed to be turned off. I am very appreciative of Antonio's professionalism, knowledge of the job required and ability to get the job done in a minimal amount of time.

My many thanks to Wizard for assigning a technician so quickly and especially to Antonio for the excellent work that he performed.

Stephan P.

09/11/2021 12:00:00 SA

We had Wizard do a couple of things. Antonio did a great job on installing our new kitchen faucet and cleaned our tankless water heater! He was professional and took an interest in our situation. Antonio helped us in multiple visits to assess the problem with our kitchen faucet and came back the same day to replace with a new one. The faucet he installed is excellent. He also suggested a cleaning for our tankless water heater. We were not even aware of how necessary it was. We are more than happy with Wizard. Thanks!

Angelica G.

02/11/2020 12:00:00 SA

Lifesavers! 5 big shiny stars to Danny and Ivan. Our water heater broke unexpectedly and flooded our garage. After getting a next day appointment with another company, we realized that we couldn't wait until the next morning for that company to show up. Thankfully we found Wizard Plumbing via Yelp and they came within the hour. They cleaned up all the water that was overflowing from and replaced our very, very old water heater. Professional, prompt and knowledgeable.

Marc U.

12/14/2020

Absolutely fabulous service. Showed up in masks, were respectful of my time, communicated effectively and work was completed to spec and with a high level of satisfaction.

Long story short, a water heater at our rental home delivered a leak late on a Saturday night. I called another 24h plumber but by the next morning they were unable to get me any information on whether they had the right size heater in stock. I called Wizard instead at 8am on Sunday, they had someone at the house by 10am with the right water heater in the van and ready to install. They discovered additional damage (a leaking pipe in the wall above the heater) and they had the pluming expertise to take care of that at the same time rather than having to call in a different contractor.

Absolutely recommended. Five stars all the way!

Amit M.

2/13/2020

Very professional. Mo, came to the house almost 10 minutes earlier than the scheduled time. The team of two was quick in fixing two blocked drains and cleaned up after their work. Would highly recommend

Greg M.

09/02/2020 12:00:00 SA

Great job with the sewer, but ran into problems reassembling the bricks in the yard. It's took them awhile to figure how to cut the jig saw puzzle of stones

Spence L.

10/27/2020

Mo showed up on time and was extremely courteous. Washing machine drain problem was resolved. Excellent cleanup and all services restored to operational level!!

Thanks
Spence Leslie...Customer for Life!

C Z.

1/26/2021

Wizard plumber did not do the job correctly (fixing a leaking sink and adjusting the water amount in an old toilet). Brian, a supervisor, offered to send someone else out to fix the leaky sink. A new plumber came, and did fix the sink, and told me to call if there are any problems with it. We will have to replace the toilet as it is just so old that water adjustments can't be made (something the original repairman should have known, but...). Brian is refunding my money. I am satisfied with this.

John D.

7/19/2020

I had a clogged drain that backed junk into my shower on a Sunday afternoon. I called Wizard at 3:45 pm and they sent Mike and his team within the hour. They were awesome: professional and safe. They wore masks and booties to inspect the bathroom and then used a camera to scope the drain. They showed me on the camera that the drain was blocked due to a huge patch of toilet paper.

We have been teaching our two little girls that they didn't need to use entire rolls of toilet paper per flush. I snapped a picture of the clogged drain to share with the girls (and hope it works!)

Mike and his team cleared the drain quickly and shared some tips to avoid future grief. I highly recommend the Wizard team and will be calling them for my next plumbing incident.

Craig M.

03/11/2021 12:00:00 SA

I highly recommend Wizard Plumbing and Drain. Mike S. and team solved our problem literally a few hours after our initial phone call and their solution saved us a lot of money. Thank you, Mike!

Tony L.

06/10/2021 12:00:00 SA

Francisco helped me with a sewer camera inspection. He also helped me fixed a vibrating pipeline. Everything went very smoothly. 5 star

Raed A.

03/04/2021 12:00:00 SA

Amazing really amazing. Mike Salem was the most professional and courteous. He Explain the problem and solved my issues. Gave me sound advice how to prevent it in the future and offered his help for any other issue I may have. Can't recommend Mike more. Honest and genuine guy's. Thank you, Mike!!!

Shelley L.

08/04/2021 12:00:00 SA

Greg was amazing!! He quickly diagnosed the problem with our kitchen faucet, took it apart and had it repaired in less than 15 min. He definitely knows the Moen products and was quick to address the lever issue. Fast, friendly and great service. Without question would recommend Greg to others to service any plumbing issue given his experience and quick to diagnose approach. He also shared some advice about our Apollo hot water tank on his way out. Thanks Greg!!

Dominic L.

1/29/2021

Gregg was punctual, courteous, and did a very clean and professional job. I highly recommend asking for him when you call Wizard. There is no upselling and he is funny too. 2 thumbs up.

Michael J.

06/04/2021 12:00:00 SA

I'm really impressed with Wizard Plumbing. I called them because my main sewer line was back up, and they had somebody out within the hour to take care of it. Rafael was very professional and took care of the problem in no time. I would recommend wizard plumbing for sure.

Mike L.

10/26/2018

These guys are awesome! My kitchen faucet was leaking. They got here on time and fixed the problem in less than 20 minutes. They also gave me good advice on how to keep the sink sealed to counter top.

Great service and pricing.

Thanks for all of your help Freddy!!

Cedric H.

4/13/2021

Great communication, Gregg showed up right on time, gave us a quote, and immediately fixed our broken toilet and valve. Double-checked everything and we were good to go in a flash.

Eric Y.

4/24/2018

Water heater service call.
2 hr window given..
$254 charge for thermocouple replacement..
The parts anywhere online range from $10-$15.
$254-$15 = $239 for 20 mins labor... (Yes, my calculation is correct. They spend some time to talk about the issue and diagnose it, which should have been free).
Only 30 day warranty for such high cost.

Yes the owner will probably respond to this message saying there's cost, blah blah blah...But think about this, it's like paying a CEO of a huge tech company to do your work. [edit: my guess was correct, the owner did in fact respond. you as the reader decide if it was a professional response.]

They don't charge your card, but write down your card number (privacy and security concern here).

With that being said, I question the 500+ reviews with high rating stating prices were reasonable. Oh well, lesson learned! I'm smacking myself in the face now for not watching the youtube video to do the DIY youtube.com/watch?v=Iqku…

Ray Y.

6/20/2020

We had 2 lines clogged and called Wizard on a Saturday. Mariano came in within an hour and got both lines cleaned & fixed. 5 star service and very professional!

Maggie P.

9/14/2020

Very happy with the professionalism and quick response by the team. Fixed our clogged line in no time and told us about a previously unknown problem we have on the city side of the sewer.

Will definitely use Wizard for all future plumbing jobs. Great local business.

Sri V.

5/17/2020

My parents' place was having hot water problems. We were not sure what was going on and ended up calling Wizard. They were fantastic. They showed up within a couple of hours (on a weekend) checked all the systems, noticed the pilot light somehow was off and reignited it at no charge.

Ella S.

06/09/2020 12:00:00 SA

Mariano came out quickly and helped us by talking through our tub spout and shower issues. He was clear, easy to work with and very knowledgeable. Thank you so much Mariano for helping us to decide how to proceed. We will definitely call Wizard Plumbing again for any plumbing issues.

Todd S.

09/11/2020 12:00:00 SA

I've lived in a house that was built in 1947 for 10 years. So I've had more than a few plumbers come through for various issues during that time. A termite inspector found a leak, so I panic-called the first result on Yelp (I don't usually do that). Wizard Plumbing came through, assessed the situation, and gave me a number of options, each with associated costs. Not one to mess around with plumbing, I went with the most extensive & labor intensive option (and I'm glad I did; see pix). Out of all the plumbers I've done business with over the years, Wizard Plumbing proved to be -- by far -- the most honest, fair, competent, experienced and thorough. In fact, if I made a Venn diagram with all of those attributes for each of the plumbers I've done business with, Wizard would be the only one that made a perfect circle. They've definitely made a customer for life.

Eli R.

7/14/2020

I contacted Wizard today to fix my garbage disposal. They responded very quickly and arrived on time. The whole process is extremely professional. They have been very patient, explaining to me what is the root cause and how to prevent the clog in the future. I am very happy about their service.
I want to thank you Mariano Lemus and Jerson for their excellent service.

George R.

6/22/2021

Dan Rodis is a great technician and did a great job replacing our p-trap on our guest bathroom sink. He does clean work and is very professional. Thank you Dan and the staff at Wizard Plumbing for the hard work they did on a Sunday on Father's Day.

Destiny A.

11/02/2020 12:00:00 SA

We had a leak under the kitchen sink in the crawl space so I called Wizard Plumbing for an estimate. Two men cane and went under the house to take a look. He came out and Told me that pretty much all of the pipes underneath the house was so old and corroded... That they ALL needed to be replaced Immediately. After he quoted me $15,000 to replace all of the pipes under the house... I asked him to just give me an estimate to repair the leak under the kitchen sink- His estimate was $1500 to just replace part of the broken pipe!! My gut feeling was that this price was way too high especially when he told me that it shouldn't take more than a couple hours to fix. I said thank you and called another reputable local company that charges by the hour.... They came, they fixed, sent me a picture of the repaired finished product, all for less than 1/4 of the price!! Shame on you Wizard Plumbing for price gouging and taking advantage of people like this.

Ethan D.

03/10/2020 12:00:00 SA

We had an issue with our water heater after some gas line work, and Danny showed up on short notice and handled it right away. It turned out to be a trivial fix, and he did not even charge us for his time! Building a good reputation is more important to him, and it shows. Wizard Plumbing and Drain will be my first call for all plumbing jobs in the future.

Doug R.

3/13/2020

We have been having problems with my Noritz tankless water heater for some time.

Greg from Wizard Plumbing came out in December and discovered my tankless water heater had a faulty impeller. It was a manufacturer defect.

The part was shipped. Greg installed it quickly and got our hot water back.

On a second service call in March regarding our Noritz tankless water heater, Greg determined the PG&E gas meter pressure regulator wasn't working properly and took care of me yet again.

Good job Wizard and thank you Greg!

Doug

stephanie f.

10/28/2020

ONE STAR for WIZARD PLUMBING

Two guys came out to fix a clogged shower drain and a leaking sink pipe. The one who unclogged my shower had no idea what he was doing, couldn't communicate with me due to a language barrier and used a drain snake that was too aggressive for a shower. He ended up
poking a hole in my pipe. The next day water was leaking on my first floor ceiling. I had to have another plumber open the lath and plaster ceiling and replace the pipe that Wizard damaged plus get a painter to replace the ceiling and paint. So maddening that they sent out a plumber who was inexperienced and was not able to communicate with me at all.
Tried to talk to the owner but he refused to call me back. I was told by his assistant (Miguel) that their company is large and the owner was too busy to call me back. Really? Not worth the money. Also, quoted me double what another competing plumbing company did on replacing a sewer pipe.

Annie R.

12/29/2019

Fast and professional, despite being expensive. Worth the cost if you need something basic done ASAP and you value time over money in your situation. My situation was my 6 year old water heater had a bad thermocouple and I needed hot water within the next 2 hours. They showed up, assessed, replaced the thermocouple, tested it, everything within 60 minutes.

Anthony S.

07/09/2021 12:00:00 SA

Great guy Jay, took care of problem very fast. Had a running toilet issue and Jay was able to diagnose problem quickly and also take care of it in a timely manner. Would highly recommend them for all your plumbing needs!

Martin C.

5/13/2021

Good job. Repairs done timely. Good response and follow up on calling. Dan did a good job. Will use again when needed.

Robert V.

8/13/2020

Tremendous professionalism and quality work far and beyond what I expected from a plumbing service. We needed a new line trenched across delicate paving stone and they redirected our kitchen pipe while saving us 10's of thousands of dollars.

Mo who directed his team was responsive, accountable, adroit and simply amazing in the proficient work they performed.

I strongly recommend this San Mateo business and am grateful for their timely and friendly service.

Mary B.

02/05/2020 12:00:00 SA

Once again, very happy with the service we get from Wizard. This time it was Joseph Esquivel who came out at night to fix the water heater. He gave me regular updates about when he would arrive, which I really appreciated. He showed me the problem, fixed it, told me how it worked and what I can do if it happens again. Really appreciate the service I get every time from Wizard.

Demitri L.

08/08/2020 12:00:00 SA

I recently had a clogged kitchen sink. After speaking with Clarisa, Mo and his coworker were at my home in the time window given. Just like last time I called, they were professional and courteous. Both were wearing masks, foot covers and were respecting social distancing.
I would highly recommend Wizard Plumbing and Drain!

Michelle I.

2/26/2018

These guys saved us today! Literally thad a sh!t storm!

We called late last night when our toilet and shower started to over flow with poo!! POO!!!! We were less than thrilled. The lady on the other end was super helpful and scheduled repair men to come out ASAP next morning.

They arrived on time and explained everything as they went. Let me ask a ton of stupid questions. Super polite and professional all the way.

They worked endlessly to ride us of a clog in our pipeline that caused the sh!t storm! Quick, efficient, clean work!

There is zero things I can think of that would not make me use these guys or recommend them to everyone I know.

Top notch!

Buster H.

10/06/2019 12:00:00 SA

The quality of the work and response time were great but the cost was very exorbitant. I needed a water heater elevated and strapped before selling my parents home. This required some re-piping but the cost of $1400.00 to do this work was way too high after talking to some other plumbers.

Doug R.

3/13/2020

We have been having problems with my Noritz tankless water heater for some time.

Greg from Wizard Plumbing came out in December and discovered my tankless water heater had a faulty impeller. It was a manufacturer defect.

The part was shipped. Greg installed it quickly and got our hot water back.

On a second service call in March regarding our Noritz tankless water heater, Greg determined the PG&E gas meter pressure regulator wasn't working properly and took care of me yet again.

Good job Wizard and thank you Greg!

Doug

stephanie f.

10/28/2020

ONE STAR for WIZARD PLUMBING

Two guys came out to fix a clogged shower drain and a leaking sink pipe. The one who unclogged my shower had no idea what he was doing, couldn't communicate with me due to a language barrier and used a drain snake that was too aggressive for a shower. He ended up
poking a hole in my pipe. The next day water was leaking on my first floor ceiling. I had to have another plumber open the lath and plaster ceiling and replace the pipe that Wizard damaged plus get a painter to replace the ceiling and paint. So maddening that they sent out a plumber who was inexperienced and was not able to communicate with me at all.
Tried to talk to the owner but he refused to call me back. I was told by his assistant (Miguel) that their company is large and the owner was too busy to call me back. Really? Not worth the money. Also, quoted me double what another competing plumbing company did on replacing a sewer pipe.

Annie R.

12/29/2019

Fast and professional, despite being expensive. Worth the cost if you need something basic done ASAP and you value time over money in your situation. My situation was my 6 year old water heater had a bad thermocouple and I needed hot water within the next 2 hours. They showed up, assessed, replaced the thermocouple, tested it, everything within 60 minutes.

Anthony S.

07/09/2021 12:00:00 SA

Great guy Jay, took care of problem very fast. Had a running toilet issue and Jay was able to diagnose problem quickly and also take care of it in a timely manner. Would highly recommend them for all your plumbing needs!

Martin C.

5/13/2021

Good job. Repairs done timely. Good response and follow up on calling. Dan did a good job. Will use again when needed.

Robert V.

8/13/2020

Tremendous professionalism and quality work far and beyond what I expected from a plumbing service. We needed a new line trenched across delicate paving stone and they redirected our kitchen pipe while saving us 10's of thousands of dollars.

Mo who directed his team was responsive, accountable, adroit and simply amazing in the proficient work they performed.

I strongly recommend this San Mateo business and am grateful for their timely and friendly service.

Mary B.

02/05/2020 12:00:00 SA

Once again, very happy with the service we get from Wizard. This time it was Joseph Esquivel who came out at night to fix the water heater. He gave me regular updates about when he would arrive, which I really appreciated. He showed me the problem, fixed it, told me how it worked and what I can do if it happens again. Really appreciate the service I get every time from Wizard.

Demitri L.

08/08/2020 12:00:00 SA

I recently had a clogged kitchen sink. After speaking with Clarisa, Mo and his coworker were at my home in the time window given. Just like last time I called, they were professional and courteous. Both were wearing masks, foot covers and were respecting social distancing.
I would highly recommend Wizard Plumbing and Drain!

Michelle I.

2/26/2018

These guys saved us today! Literally thad a sh!t storm!

We called late last night when our toilet and shower started to over flow with poo!! POO!!!! We were less than thrilled. The lady on the other end was super helpful and scheduled repair men to come out ASAP next morning.

They arrived on time and explained everything as they went. Let me ask a ton of stupid questions. Super polite and professional all the way.

They worked endlessly to ride us of a clog in our pipeline that caused the sh!t storm! Quick, efficient, clean work!

There is zero things I can think of that would not make me use these guys or recommend them to everyone I know.

Top notch!

Buster H.

10/06/2019 12:00:00 SA

The quality of the work and response time were great but the cost was very exorbitant. I needed a water heater elevated and strapped before selling my parents home. This required some re-piping but the cost of $1400.00 to do this work was way too high after talking to some other plumbers.

Doug R.

3/13/2020

We have been having problems with my Noritz tankless water heater for some time.

Greg from Wizard Plumbing came out in December and discovered my tankless water heater had a faulty impeller. It was a manufacturer defect.

The part was shipped. Greg installed it quickly and got our hot water back.

On a second service call in March regarding our Noritz tankless water heater, Greg determined the PG&E gas meter pressure regulator wasn't working properly and took care of me yet again.

Good job Wizard and thank you Greg!

Doug

stephanie f.

10/28/2020

ONE STAR for WIZARD PLUMBING

Two guys came out to fix a clogged shower drain and a leaking sink pipe. The one who unclogged my shower had no idea what he was doing, couldn't communicate with me due to a language barrier and used a drain snake that was too aggressive for a shower. He ended up
poking a hole in my pipe. The next day water was leaking on my first floor ceiling. I had to have another plumber open the lath and plaster ceiling and replace the pipe that Wizard damaged plus get a painter to replace the ceiling and paint. So maddening that they sent out a plumber who was inexperienced and was not able to communicate with me at all.
Tried to talk to the owner but he refused to call me back. I was told by his assistant (Miguel) that their company is large and the owner was too busy to call me back. Really? Not worth the money. Also, quoted me double what another competing plumbing company did on replacing a sewer pipe.

Annie R.

12/29/2019

Fast and professional, despite being expensive. Worth the cost if you need something basic done ASAP and you value time over money in your situation. My situation was my 6 year old water heater had a bad thermocouple and I needed hot water within the next 2 hours. They showed up, assessed, replaced the thermocouple, tested it, everything within 60 minutes.

Anthony S.

07/09/2021 12:00:00 SA

Great guy Jay, took care of problem very fast. Had a running toilet issue and Jay was able to diagnose problem quickly and also take care of it in a timely manner. Would highly recommend them for all your plumbing needs!

Martin C.

5/13/2021

Good job. Repairs done timely. Good response and follow up on calling. Dan did a good job. Will use again when needed.

Robert V.

8/13/2020

Tremendous professionalism and quality work far and beyond what I expected from a plumbing service. We needed a new line trenched across delicate paving stone and they redirected our kitchen pipe while saving us 10's of thousands of dollars.

Mo who directed his team was responsive, accountable, adroit and simply amazing in the proficient work they performed.

I strongly recommend this San Mateo business and am grateful for their timely and friendly service.

Mary B.

02/05/2020 12:00:00 SA

Once again, very happy with the service we get from Wizard. This time it was Joseph Esquivel who came out at night to fix the water heater. He gave me regular updates about when he would arrive, which I really appreciated. He showed me the problem, fixed it, told me how it worked and what I can do if it happens again. Really appreciate the service I get every time from Wizard.

Demitri L.

08/08/2020 12:00:00 SA

I recently had a clogged kitchen sink. After speaking with Clarisa, Mo and his coworker were at my home in the time window given. Just like last time I called, they were professional and courteous. Both were wearing masks, foot covers and were respecting social distancing.
I would highly recommend Wizard Plumbing and Drain!

Michelle I.

2/26/2018

These guys saved us today! Literally thad a sh!t storm!

We called late last night when our toilet and shower started to over flow with poo!! POO!!!! We were less than thrilled. The lady on the other end was super helpful and scheduled repair men to come out ASAP next morning.

They arrived on time and explained everything as they went. Let me ask a ton of stupid questions. Super polite and professional all the way.

They worked endlessly to ride us of a clog in our pipeline that caused the sh!t storm! Quick, efficient, clean work!

There is zero things I can think of that would not make me use these guys or recommend them to everyone I know.

Top notch!

Buster H.

10/06/2019 12:00:00 SA

The quality of the work and response time were great but the cost was very exorbitant. I needed a water heater elevated and strapped before selling my parents home. This required some re-piping but the cost of $1400.00 to do this work was way too high after talking to some other plumbers.

Doug R.

3/13/2020

We have been having problems with my Noritz tankless water heater for some time.

Greg from Wizard Plumbing came out in December and discovered my tankless water heater had a faulty impeller. It was a manufacturer defect.

The part was shipped. Greg installed it quickly and got our hot water back.

On a second service call in March regarding our Noritz tankless water heater, Greg determined the PG&E gas meter pressure regulator wasn't working properly and took care of me yet again.

Good job Wizard and thank you Greg!

Doug

stephanie f.

10/28/2020

ONE STAR for WIZARD PLUMBING

Two guys came out to fix a clogged shower drain and a leaking sink pipe. The one who unclogged my shower had no idea what he was doing, couldn't communicate with me due to a language barrier and used a drain snake that was too aggressive for a shower. He ended up
poking a hole in my pipe. The next day water was leaking on my first floor ceiling. I had to have another plumber open the lath and plaster ceiling and replace the pipe that Wizard damaged plus get a painter to replace the ceiling and paint. So maddening that they sent out a plumber who was inexperienced and was not able to communicate with me at all.
Tried to talk to the owner but he refused to call me back. I was told by his assistant (Miguel) that their company is large and the owner was too busy to call me back. Really? Not worth the money. Also, quoted me double what another competing plumbing company did on replacing a sewer pipe.

Annie R.

12/29/2019

Fast and professional, despite being expensive. Worth the cost if you need something basic done ASAP and you value time over money in your situation. My situation was my 6 year old water heater had a bad thermocouple and I needed hot water within the next 2 hours. They showed up, assessed, replaced the thermocouple, tested it, everything within 60 minutes.

Anthony S.

07/09/2021 12:00:00 SA

Great guy Jay, took care of problem very fast. Had a running toilet issue and Jay was able to diagnose problem quickly and also take care of it in a timely manner. Would highly recommend them for all your plumbing needs!

Martin C.

5/13/2021

Good job. Repairs done timely. Good response and follow up on calling. Dan did a good job. Will use again when needed.

Robert V.

8/13/2020

Tremendous professionalism and quality work far and beyond what I expected from a plumbing service. We needed a new line trenched across delicate paving stone and they redirected our kitchen pipe while saving us 10's of thousands of dollars.

Mo who directed his team was responsive, accountable, adroit and simply amazing in the proficient work they performed.

I strongly recommend this San Mateo business and am grateful for their timely and friendly service.

Mary B.

02/05/2020 12:00:00 SA

Once again, very happy with the service we get from Wizard. This time it was Joseph Esquivel who came out at night to fix the water heater. He gave me regular updates about when he would arrive, which I really appreciated. He showed me the problem, fixed it, told me how it worked and what I can do if it happens again. Really appreciate the service I get every time from Wizard.

Demitri L.

08/08/2020 12:00:00 SA

I recently had a clogged kitchen sink. After speaking with Clarisa, Mo and his coworker were at my home in the time window given. Just like last time I called, they were professional and courteous. Both were wearing masks, foot covers and were respecting social distancing.
I would highly recommend Wizard Plumbing and Drain!

Michelle I.

2/26/2018

These guys saved us today! Literally thad a sh!t storm!

We called late last night when our toilet and shower started to over flow with poo!! POO!!!! We were less than thrilled. The lady on the other end was super helpful and scheduled repair men to come out ASAP next morning.

They arrived on time and explained everything as they went. Let me ask a ton of stupid questions. Super polite and professional all the way.

They worked endlessly to ride us of a clog in our pipeline that caused the sh!t storm! Quick, efficient, clean work!

There is zero things I can think of that would not make me use these guys or recommend them to everyone I know.

Top notch!

Buster H.

10/06/2019 12:00:00 SA

The quality of the work and response time were great but the cost was very exorbitant. I needed a water heater elevated and strapped before selling my parents home. This required some re-piping but the cost of $1400.00 to do this work was way too high after talking to some other plumbers.

Margaret M.

02/08/2021 12:00:00 SA

In the last month my experience with Wizard Plumbing has been mixed. While I give them a definite thumbs up for their work, I would also give them a very strong thumbs down for their communication. A client should never have to call more than three times to get an estimate, an update, or even the simplest answer from a vendor. I will work with a different company going forward.

William T.

4/24/2021

Had an appointment for 12-2pm on Saturday to fix my kitchen sink garbage disposal. Not only did Jay arrived couple minutes early, he also fixed the garbage disposal within minutes all for free!

Rosanne F.

11/08/2020 12:00:00 SA

Really, really happy. Came out for scheduled appointment. Assessed the issue, provided a detailed quote. Scheduled within five days. Spent almost 2 full days and did everything they committed to in the quote. No additional costs or surprises. We could not be more pleased and would absolutely use again and recommend.

Nile G.

5/28/2021

Gregg from Wizard Plumbing did a professional job replacing our bathroom faucet. We also appreciated his guidance helping us find a replacement for it given the myriad of options that are available.

Matthew R.

03/11/2018 12:00:00 SA

On time, knowledgeable, and effective.

My sewer main backed up. I snaked (1/2) it myself a couple of times, a couple weeks apart but when it backed up a third time I called for help.

He ran a larger snake with a cutter in front through to clear the clog. Then, he ran a camera to see what caused the blockage. Old tar-paper pipe (Orangeburg) between the house and sidewalk was degraded and broken in places. It made it difficult for him to snake and will probably recur again. Seeing is believing though. He used a locator to determine where the older pipe begins and ends.

He made a recommendation for repairs that sounds sensible.

Price was more than reasonable and I wish I'd never done it myself in the first place - it wasn't worth it.

Jenny P.

5/22/2019

This company is great come and replaced my water heater at the same day vs other company I need to wait for a week.
Our technician Jon did a great job and price is reasonable. Thank you again

Christine T.

5/25/2021

Wizard Plumbing has been our go to for plumbing needs for a couple years. Their team is always efficient, friendly and upfront about timing and costs.

Mark C.

10/08/2019 12:00:00 SA

There's no particular reason why I chose to call Wizard Plumbing and Drain, except that they were the first I saw on Yelp. From the moment I made my initial call, to the moment everything I had requested was done to my complete satisfaction, I felt confident in my decision to have chosen them! Gregg was very friendly, but more importantly very knowledgeable and professional! Their prices were fair, and within Market Value, but well worth it! I would definitely recommend giving Wizard Plumbing and Drain a chance for your plumbing needs, and I'd suggest requesting for Gregg to be your plumber!

Diana C.

01/07/2021 12:00:00 SA

Met with Mike Salem, Master Plumber. He was so nice and professional, he and his partner wore masks. Safety is number one for them. I am so impressed with how they confirmed my appointment and got back to me regarding questions I had even before Mike arrived. These guys are awesome. Thank you Mike and the rest of the Wizard team!!!

Elise B.

7/20/2020

We needed to identify the path of our our main sewer line, assess its condition (its old) and determine how and when to replace it. Ultimately avoiding costly replacement of hardscape/landscape in the future. With the help of Mike S. we were given all the information we need to address our problem in the future. We were also given options on how to approach future work and an estimate of cost. He and his companion (sorry forgot his name) were all you want in professional, knowledgeable and sensitive to Covid 19 best practices while on site. We will reach out to Wizard and request Mike S. for the follow up work we intend to do. Best part is this was a proactive measure on our part in advance of any emergencies and he gave us an honest appraisal and recommendations to avoid a disaster.

Wizard Plumbing, Heating, Cooling and Drain