Wing C.

2/24/2023

Jason the owner and staff Stephanie, Jordan and Sary were excellent. I had an issue with my water pressure in one of my bathroom faucets, which was the easy fix. They then found my toilet backing up and leaking which they replaced, but the bigger issues were roots in my sewer line. After speaking with Jason he laid out a stair step approach to snaking and using a auger to cut and remove the roots, which.solved the problem. He then recommended a install of a new clean out closer to where the house sewer pipes meet the clay pipes. When speaking to Chris and team he was not pushy about the extended prevention next steps, which I will do at a later time due to the evasive work involved -- cutting concrete, digging 6' down, etc.

The team took the time to explain each steps, provided quotes and let me decide on the amount of work I wanted the team to take on. I highly recommend this family business.

Magic M.

05/05/2023 12:00:00 SA

We do NOT recommend dealing with them. Comes in with a low quote first, no details with the quote.
So does not use the years of experience to quote what they CAN deliver. This creates a ton of back and forth and no outcome.
In the end does not honor their own written quote.
Lastly, warranty is very limited. Almost useless.

Maria Z.

05/04/2023 12:00:00 SA

This place came highly recommended by the neighbors, and did not disappoint. Besides fixing the existent problem the handyman, Jose, resealed the counter and the bathtub, and fid not charge a leg and an arm for that.

Mitch Z.

04/03/2023 12:00:00 SA

Great service and always reliable. They plumbed my entire house and it has been perfect for 10 years.

Eric T.

01/09/2023 12:00:00 SA

I had a clogged drain that probably needs snaking. My regular repair guy was unavailable, but he referred me to Water Quality Plumbing. I called on Friday morning, described my problem to the dispatcher, and was told that there was nobody available until Monday.

On Monday, the repairman ran some water to confirm there was a problem, and went back to his van to get his equipment. When he returned, he said the equipment was missing and that I would need to reschedule with the office for the next day. I would understand if he had tried a bunch of things and then needed to get some very obscure equipment, but this less than 5 minute interaction was all he could do. It feels like Water Quality Plumbing was unprepared, even though they should have been.

I suppose he gets credit for showing up on time, not trying to BS me, and explaining his diagnosis, but at the end of the day I still have a problem.

The repairman did not wear a mask (or offer to); while he did wipe his feet at the door, he didn't have any coverings for his shoes or offer to remove them.

C Robin R.

1/23/2023

My 2008 Toto toilet was leaking water and I wanted to hire a reliable, knowledgeable plumber who was knowledgeable about old fixtures. I was hoping that I would not have to replace this toilet or wait weeks until parts were available. I called Water Quality Plumbing and asked for Technician Jeff. Jeff had replaced the original 1950 fixtures in my tub faucets about 10 years ago.
It is so pleasant working with Water Quality Plumbing, San Jose. There is always someone on the phone to answer my calls and book an appointment. Jeff showed up on the day of the appointment and within the time-frame scheduled.
Within an hour Jeff fixed the problem! It was amazing; he actually had the three necessary parts in his truck! It was such a relief to have this toilet fixed during this time of water conservation. The cost to fix this Toto toilet was so reasonable. I would have spent it on my water bill!
Thank you Technician Jeff!

Chris G.

8/18/2022

I spoke with Jason at Water Quality Plumbing and he credited the second visit to better clean the line. I can understand the issues with a short warranty on clearing clogs (including old plumbing and continued customer misuse). At the same time, it wasn't out of line for us to expect a better job cleaning our newer drain line.

I vacillated between four and five stars, with four due to taking two tries to clean the line, but as I commented earlier, everyone I dealt with there was professional. They were able to respond quickly and their price wasn't out of line so I'm going with five stars this time. I would consider using them again in the future, particularly for a larger job.

Aaron B.

12/22/2022

Sean and Jose were fantastic! These guys came in and handled multiple situations with ease. They had the skills and supplies to take care of the things that I needed quickly and efficiently. The office was easy to schedule with and we're very polite. I highly recommend water quality plumbing!

Pastor Matthew T.

07/01/2021 12:00:00 SA

The words professional, thorough, and tidy come to mind when I consider Water Quality Plumbing. They truly listened to my concerns and clearly, thoroughly, and promptly answered my questions.

The result was a perfectly repiped home, repaired faucets, and guaranteed work. They also left their work space clean. I can't say enough about how pleased we are with Water Quality Plumbing.

Rev. Matthew Thompson

Varun P.

4/16/2021

Writing this review as I wait for PG&E emergency services to come out to check out a gas leak in my house after the water heater was installed 4 hours ago by Water Quality Plumbing. My entire garage smelled like Sulphur. The fire department just left as well and diagnosed the problem to be an improper install of the gas pipe connected to the water heater. I was able to turn the nut securing the gas pipe to the water heater with my fingers - so clearly it was pure negligence on behalf of the installer that left me and my family in this dangerous situation.

I tried reaching the 24 hour services for Water Quality Plumbing and got the following recorded message: the service you are trying to reach has been restricted, please contact customer service... and of course since it is Fri evening the customer service number goes to a mailbox!

PLEASE FIX THIS WATER QUALITY PLUMBING. I was really looking forward to that hot shower but instead have to ensure my family is safe from a gas leak on a Friday evening as I wait for PG&E.

UPDATE: PG&G just left and said that I'm lucky there wasn't an explosion! His notes read - Repaired leak at water heater flex connection

UPDATE: I had the owner read this review and come out that very day to check out everything. He was sincerely apologetic about the episode and took the responsibility to make it right. I believe that your mistakes are new lessons for success and that's exactly how this business showed up! I hope to give them another chance to do some work and reflect that in a future review.

G J.

2/18/2022

I recently got my water heater installed by Water Quality Plumbing.
They provided transparent upfront pricing & the make/model of the water heater.
They didn't try to upsell any useless add-one's like some others.
The technician was a bit difficult to communicate with regarding a specific issue & got annoyed instead of explaining it properly but otherwise, was courteous, timely, efficient & did a good job.

Ed C.

01/11/2022 12:00:00 SA

Once again, Water Quality hit another one out of the park. Today they resolving a frustrating water leak in our shower, and get this ... within 20 minutes of arriving! Their service personnel always do such a great job, but today Jeff really excelled!

I highly recommend Water Quality Plumbing!

Rich W.

11/20/2021

1st visit: Our kitchen faucet had become very stiff and difficult to turn on and off. We had them come out and they quickly confirmed that we needed to replace the faucet, as we suspected was the case. The plumber loosened the handle, which made it easier to turn on while we were waiting to purchase a new faucet. Unfortunately, we later discovered that doing that also disengaged the temperature control. Rinsing lettuce in warm water for almost 2 weeks was not the greatest.

2nd visit: Installed our new faucet, though at first didn't orient it properly so that it would not swivel to the left, and swiveled into the wall on the right. After he left, however, we found that there was water leaking under the sink from around the air gap.

3rd visit: Sealed around the air gap. As instructed we did not splash water on it for 24 hours. But, when we ran the dishwasher, we found that water was coming out of the air gap, which it is not supposed to do.

4th visit: Put the air gap back together the way it should have been. But after he left, we found the new caulking around the air gap was all messed up, either by the water coming out the airgap, or by the repair.

5th visit: Replaced the gasket and fixed the caulking around the air gap.

It took nearly a month, but we are now satisfied with the repair. They never hit us with unexpected charges, were tidy, and came back willingly to fix the problems. Still, this should have been 2 visits, not 5.

S R.

11/17/2021

This morning, as the technician finished the installation, water gushed out and created a mess in my new epoxy garage.

Plumbers should inspire confidence and this technician did not. He did not even know to switch the on position on the tankless water heater.

Time will tell whether the system will work effectively. There was no supervision so I am not very confident at this time.

I would not recommend this company.

Robert Z.

12/23/2021

I was referred to Water Quality Plumbing by a close friend. I am very pleased and satisfied with our technician Diego who came out to replace a toilet and fix a few faucets.

-Friendly and professional (Maybe the most personable technician I've met!)
-Patient
-No Pressure
-Good explanation of what he was going to do before doing it.

Additionally, the staff answering the phone was polite and helpful with my questions. I expect to use their services again in the future.

Indu M.

12/10/2021 12:00:00 SA

We moved into a historic house with a list of repairs -
1. Hot water wasn't working in a powder room
2. Two different bathroom faucets were missing handles
3. One shower head was missing and the attached bathtub wasn't working
4. Three sink stoppers needed to be installed
5. Hot drinking water faucet was not working
6. Steam shower was not working

I was nervous about finding someone with experience who could handle antique fixtures in a historic home. I got an appointment within a week of calling and Jeff Pedro came over. He was great! For some repairs, the previous owner had pre-ordered parts and others, Jeff assessed what was needed and ordered parts. It's an old house, so a few issues needed investigation and one repair even resulted in old sink parts falling off. Jeff knew exactly what to do in each situation and fixed everything in our house. He had to return with parts on another day for some repairs on our list.

He was professional, punctual and communicated ahead of each appointment. He was clean and didn't leave a trace. I would strongly recommend this company.

Sharad S.

12/13/2021

Diego came over to:
a) replace PRV
b) replace existing Gate Valve by a Ball Valve
c) fix the piping around that area.

He was extremely through. He gave me all my options, answered all my questions, did not rush my decision making, did not rush any step, and rechecked every step along the way.

Tracy F.

9/30/2021

I was completely out of my element when considering what to do with my water and Jason was so helpful when reviewing my property. My system was installed by Arnold who was also very helpful and thorough. My dishes, laundry and bathroom are now so much easier to clean. I highly recommend this team.

Renee G.

10/27/2021

I called Water Quality Plumbing as I was gathering bids for a quick garbage disposal replacement job, figuring they would be more expensive and impossible to book. I was wrong on both counts. They were able to squeeze in my job on the same day -- and Sergio was fantastic (super friendly, funny and professional). I am a happy, happy customer and will definitely call Water Quality Plumbing again. Thanks!

Lori T.

9/13/2021

Very responsive. Staffs are well manner and professional. Have been working with them many years.

Hildy F.

5/13/2022

Our sewer line backed out and Water Quality was exemplary! Our house, older lines can be a challenge but they handled it all beautifully and made sure or one got out here quickly! Thank you!!

William M.

6/22/2021

Very professional from the first phone call to the technicians arrival to watching the tailor ghost going out the driveway. Arnold was professional and knew exactly what he was doing. Very punctual and respectful. Definitely worth a call for all of your plumbing fiascos. Also the brand of water heater that they brought out was a top quality referral. Nice

Ash K.

04/11/2020 12:00:00 SA

I had Water Quality Plumbing remove an old water softener and install a whole house filter and water conditioner for me. It was a fairly complex installation but Arnold, the plumber did a good job at it. And at every step, he asked me for feedback versus proceeding on his own. In the subsequent days, there were three different leaks in the system, but every time the company took full ownership of the issues and promptly sent a plumber to fix them at no extra charge. I greatly appreciate the fact that the company honored their 30 days labor and parts warranty without me having to argue with someone on the phone.

One thing that I didn't like was that I wasn't given a breakup of the cost of the material used in the installation. I asked for it, but didn't get a clear answer from the installer.

Dennis M.

4/20/2021

Water Quality Plumbing came out primarily to replace two water valves under the sink today, and also helped with a couple other issues. Diego was on time, highly professional, did a great job, and was a very nice young man! They came highly recommended, and I would not hesitate to use them again for future plumbing needs. If you're lucky, you'll get Diego!

Tania M.

12/16/2021

They helped us fix a leaky reverse osmosis system, and a cracked sink when nobody else would even want to take a look. Thank you so much!

Bee D.

9/30/2020

We called and the very same day Stevie showed up. He was very professional, very kind ,personable and seemed extremely knowledgeable. So glad we called them for a second opinion and we learned that there were no problems at all. The other plumbing company but I can't say who, said that the majority of the copper pipes needed replacements. I'm very happy to say that Stevie saved us lots of money. Overall, very very happy with water quality plumbing.

Ria G.

11/11/2021 12:00:00 SA

They did a great job in replacing our water heater. The team is very responsive and reliable. Communication was great.

Pankaj K.

05/03/2019 12:00:00 SA

I would have given 5 stars to this business. But they screwed up themselves for few dollars.

Hired this company to do a full repipe of the house and install new water softener that I bought from them. One of the plumbers damaged the bath tub while replacing the shower head; smartly put a patch and then denying it since then. After a long debate on over 2 months they agreed to bear 50% of the expense of tub repair and refinish.

Lesson learnt:

1. Never pay the contractor in full until you get all the work done (period). They agreed to take care of the damage so I paid in full and regret ever since.
2. Inspect everyday's work thoroughly without fail.

Positives:

1. Good quote for full repipe work. They were not the cheapest though. No issue with the repiping or water softener so far.
2. Release of Payment after the final city inspection was the important factor for choosing them for this work.
3. Business office staff is respectful and cool. Trina and/or Christina: you guys are awesome!!!
4. Sheet rock patching and was texture was done nicely. A very skilled chap whoever did that.

Negatives:

1. Broke the tub and put a filthy patch and denied having done it.
2. Plumbing company owner walked my whole house with shoes on whereas the city inspector was wearing the shoe covers the whole time during the inspection. Extremely unprofessional.
3. We were unable to clean the tub coz of the patch and the plumbers declared the patch as old. Plumber who came to inspect the tub calls it filthy.
4. Took 2 weeks to complete the repipe work. That means that either you cannot clean your house till all the work is done and consider it declared filthy by the plumbers or clean your home everyday.

Wendell Y.

6/27/2020

A shout out to Stevie who came to repair a leak in the basement and to flush the hot water heater. Courteous and professional, he was very good about explaining the problem and options for fixing it. Also showed me an efficient way to do the flush. Would definitely request him for next plumbing job. The company charges for the first hour and every half hour after that, plus a nominal travel fee. Seemed reasonable.

Lee D.

06/08/2020 12:00:00 SA

My hot water started leaking badly. I turned it off and called for service Monday morning. About an hour later Diego showed up with a new water heater. Nice guy. He had to cut out some old copper plumbing and redo it. Everything was new including my hot water heater gas shutoff valve. All done, everything shiny new. He took time to explain the new control and we were done. Excellent service. Did I say Diego was a nice guy? Oh yes I did. 6 star service.

Laura R.

9/25/2018

Worst customer service ever! The woman who answered the phone today was so rude, hanging up on me while on a call while I was asking a question. I think her name was Trina. Secondly, the plumbers who came out today suggested they didn't need to wear booties after I asked them because according to them my carpets were not clean. I told them, this wasn't there home to make that choice. How dare they suggest and even say that...Rude! The plumbers are out here changing the gas line and from what I can hear, they don't seem to know what they're doing. I heard him say, he was confused as to the proper gas line he needs to work on. Oh my! Will make sure I have PG&E come out before they leave to ensure all has been properly done.

This is not the first time we've had this company out here. Not by choice as we live in an apartment complex. All experiences with this company have been unfavorable.

H G.

10/14/2020

Stevie, from Water Quality Plumbing, came out today to fix our non-draining laundry sink and he was fantastic. I got a same-day appointment and Stevie arrived in good time and was professional, friendly, knowledgeable and helpful. He got the line cleared for us quickly and had good advice to help keep it clear in the future and answered all my questions about other projects. There was no upselling from him or the office staff which I really appreciated; they did the job that we asked them to do.

Two days previously we had had a different company come out to fix our slow-draining laundry sink but after removing the sink and rooting it twice they had left it worse than before since it stopped draining altogether and was full of black water. They had also tried to suggest that we needed our whole water line replaced, at great cost, to fix the problem. We didn't want them back and so Water Quality Plumbing was recommended by a neighbor and I'm so glad that we found them to fix the problem.

We will definitely use and recommend Water Quality Plumbing in future!

Steve G.

04/02/2020 12:00:00 SA

High recommend. I had leak in my shower and called Marty for his opinion. Arrived on time, was a pleasure to work with, and is very trust worthy. We had an older shower faucet and Marty was very responsive and helped to try and track down the proper parts in order to repair. If you have a plubming problem, I wouldn't hesitate to call Water Quality Plumbing. You won't be dissapointed

Russ B.

3/19/2020

Have been using Water Quality for many years.
Our water heater stopped working late in the afternoon. Called Water Quality. They were out the next morning.
Water Quality has water heaters in stock, no waiting for them to locate one.
Always respond to messages.
Great company!
Russ Baba

Joe Q.

1/24/2021

I did a lot of research on various companies before repiping our house. Water Quality Plumbing was the best. And it turned out that way. They do a quality job and are easy to interact with. I also now use them for any and all of our plumbing needs. It is nice to have one company take care of everything.

Jeff P.

4/18/2021

Reliable and their guys know their stuff. Only thing I would like is if they could take payments online. But otherwise I have been using them for many years when needing a plumber.

Kenji Y.

10/13/2015

These guys were the most informative over the phone and came to give a quote the fastest.

Monday afternoon, gave a call for an appointment
Tuesday morning, was at my door

Marty was very friendly and professional. Told me what he patiently on all the ways of getting a job done (expensive/inexpensive, permit / no permit) and what he recommends. Also saw some other issues with the home he recommended fixing.

Unfortunately out of all the quotes, they were the highest. $3000 to add a gas line while others have quoted $1000-2000

Quotes are free, give them a call!

Kirk E.

12/06/2019 12:00:00 SA

Excellent customer service by the front office Trina and Jenny and on the ground with skilled tradespeople. Friendly and accommodating to schedule changes and relaying special request to technicians. Tankless water heater flush, toilet fix and two sink faucet replacements were all done with precision And they have a mobile store with anything you need.

sherrie g.

12/02/2017 12:00:00 SA

They are great!
Trustworthy, knowledgeable, dependable, and honest. That's really what you want when you've got a plumbing problem. That's why Water Quality Is the only company we use in my neighborhood.
I've been they're customer since I became a homeowner in 2005. They know what their doing and they're honest and affordable no matter what your issue.
My issue was a water heater. I trusted them when they said I needed a new one (after 14 years). I was a dolt and believed it would last forever. They had a new one in the next day.
Best price & best service.

Alissa C.

09/01/2017 12:00:00 SA

I initially found out about this place as my neighbors recommended this place and I checked on yelp just to be sure. I called and was told i can have an appointment the next day, but they will call me in the morning to tell me the time slot. they also told me the rate was $140 an hour and $15 trip fee.

Just like they said they would, I got a call in the morning and had a 10am to noon time window.

Steven showed up at 10:10am. He was such a young kid and initially i was thinking, crap, how is this kid gonna fix my problems? i had 2 main problems that needed attention. my water pressure from my kitchen faucet was low and i had water overflow from my secondary drain from my dishwasher. steven fixed my problem in like 25 minutes. my faucet has great pressure and no more overflow from the dishwasher drain.

since I knew i was paying by the hour, i asked if he can change my shower heads and he did them without any problems. steven was very courteous and worked well. i paid $155 just as they told me on the phone.

from the initial call to the final service, i feel like this was a great experience. one of the reasons i'm writing this review is so i won't forget who i used so i can use them in the future.

Hai C.

7/13/2020

Hired them a month ago to install a new 40gal water heater. Plumber arrived on time, wore a mask, and worked efficiently. He even replaced all the valves going to the water heater and brought everything to current code. He left the water heater closet cleaner than before! Price was totally reasonable too. Great business, and will hire again!

frank c.

03/05/2018 12:00:00 SA

Called Water Quality Plumbing this morning about a leaking hot water heater and they were able to send someone out to the house same day.

Repairman spotted issues with the previous installation which he repaired at no cost to me.

I'm very happy with these guys and already asked them back for more stuff that needs to be fixed.

Noa J.

1/31/2020

Thank you for great water heater installation! And for tracing the cross over leak !lll

Scout H.

3/13/2020

Water Quality Plumbing and Marty, the owner, are top-notch plumbers. But, more than that, it's known for its integrity and honesty. Marty was the only one to inspect my water heater and tell me it didn't need to be replaced, despite what my property management company had told me and what other plumbers had corroborated. Marty just earned a customer for life based on the fact that he's not going to upsell or lie about what services are required. But, even if the water heater did need to be replaced, they have good prices. This company is solidly legitimate and not out to make a fast buck. You can trust Marty and his recommendations, and that should give others peace of mind.

Nicole A.

10/19/2018

I have worked in the Real Estate and Property Management business for more than 20 years now. I have been using Water Quality Plumbers for 10 years. We have had every kind of plumbing repair completed by them including re-piping of apartment buildings. They will complete the job and do what is asked in a professional and clean manner. They have a high knowledge of what is needed and how it should be done. I really love their staff and admin office, very friendly. Don't believe those other grouchy tenant reviews as they are just upset their pipes were being replaced and they had Water Quality troopers coming through their living rooms; ) Their apartments were cleaned after the job was completed and they were given free rent by the landlords :) I will continue to use Water Quality Heroes. Thank you!

Jackie W.

09/12/2016 12:00:00 SA

VERY DISAPPOINTING!
I had a sewer backup into my downstairs bathroom and into the kitchen on August 1. The plumber came out and snaked my line. At the time I questioned that the snake was only going about half way to the street line and he said that should be okay as that was where the root incursion was. My past plumbers always went all the way out but I figured he knew what he was talking about.
Well, here we are less than six weeks later and the sewer has backed up again. I called the office to see if they had any guarantee or could offer a discount on re-service and was told they would not do anything for me.
I guess that is what I get for using a new company on a recommendation from a neighbor. I will not use this company again.

Patty M.

7/30/2021

We had leaks throughout our house and our water heater was not working well. We asked for a quote from 3 plumbing companies, including Water Quality Plumbing. I opted to chose Water Quality Plumbing as I noticed that the other companies used outside contractors for all their work and we did not feel comfortable. I like to be able to call a company back, if there is an issue, and not get the run around to call the contractor that did the work for us. This was our first big repair and I was pleasantly surprised at how well it all went. A special thanks to all the reps that worked on our house, a few names I was able to catch, Javier, Don Onayo, and Hector. All the reps were super respectful, professional and very detailed in their work. Also a special thanks to Jordan, super friendly and great customer service. Water Quality Plumbing is at the top of my list for plumbing repairs. Thank you Marty for all your help and for having such a great team!

Jyoji D.

9/25/2018

I had these guys install a new water softener today. They did a wonderfully professional job. From getting an estimate to installation there was no b.s., no up-selling, and they kept every promise they made, big and small. Jason was professional and never tried to sell me. I can't express how pleasant that was (contrast that with Costco's eco-water rep... can you say twice as expensive and up-sell galore?) Stevie did a pro job at installing the softener. He even consulted me periodically about my preferences just to be sure that I was 100% satisfied. Thanks guys. I just found my new plumber for my house and rental property.

Kat B.

03/07/2017 12:00:00 SA

I've been meaning to write this review for awhile!

This company was great! My water heater broke the Sunday of Thanksgiving weekend and I thought we were going to have to have to go awhile without hot water. Brrrr

Phil and Patrick came over to install the new heater in no time. They were efficient and professional. In and out!

No issues, excellent price, great customer service. The type of business and employees that deserve the 5 stars!

Dan H.

5/14/2019

We recently had a sink drain giving us problems. Having used Water Quality once before and remembering their professionalism and quality service many years back in a different home, we gave them a go again. Jason was great to work with and they were able to schedule us in quickly. The technician was organized and efficient, as well as easy to talk to and professional.

Water Quality Plumbing has an outstanding reputation in the area - they are a strong honest company and will leave you satisfied.

Andrea W.

06/09/2020 12:00:00 SA

I had a small job to complete. They gave me a good quote, came out within a couple of days, and completed it perfectly.

Paul T.

08/06/2016 12:00:00 SA

Wow, what a great find. They just completed a full copper re-pipe and new water line for us, on our tri-level house. We got a range of quotes, and while Water Quality wasn't the lowest, we liked the professionalism of their quoting process, and also the positive reviews, and viewed it as not worth taking chances on something as major as a re-pipe.

The whole team was incredibly courteous, and make it about as pleasant as a re-pipe can be. They cleaned up at the end of each day, but more importantly, you could tell there was no compromise in quality. They scheduled the inspection as part of the service, and the inspector was very complementary on the work they performed. I had a separate contractor doing some other work, and he commented that they were using high quality copper pipe, and doing good work also. Finally, the sheet rock repair was outstanding - esp. given we had nasty popcorn ceilings which were tricky etc.

They also did a really good job scheduling - three separate teams, one on pipe, one on trenching/water line, and one on sheet rock, all done seamlessly and consistently. They also did a really nice job of ensuring the water was off only one day, and also immediately addressing some issues (such as debris that had been kicked up from the old pipes blocking some faucets). Also, they were very accommodating fixing some mid-course things like moving the high of a shower, without any hassle at all.

I have to say, Water Quality is now my default for ongoing plumbing needs, it's really nice to work with a company that is nice, honest, and does great work - and these guys really know what they are doing, which gives you a lot of confidence.

A re-pipe is a major investment, and serious amount of work on your house. And done wrong, it's going to cause you problems for years - and definitely something not worth compromising on. Thank you Water Quality for doing such an awesome job.

Bailey R.

8/24/2018

The diverter for my bathtub's spout began leaking water and needed to be replaced. I originally had a 5-star plumber with 400+ reviews come out who only ended up rendering my shower unusable and gave up. Yesterday, this plumber was able to solve a tricky problem that eliminated the spout but at least made it so I could use the shower. Service was professional from scheduling an appointment to the actual work done. He showed up on time, did quality work, was neat & tidy and got my shower working again. The only reason for 4 (instead of 5) stars is the little plate used to cover the hole left by removing the spout was charged at $22 - this kind of item retails for less than $10 at Lowe's. I expected to pay a premium for parts used but a 120%+ markup over retail price is excessive.

Ted Y.

04/03/2017 12:00:00 SA

I found this company on yelp because I live out of the area. I have used them for about three years for random jobs. they always come on time and get the work done correctly. I would highly recommend working with them. They have good communication also.
Spinner Properties

Marisol L.

9/26/2018

The owner connected with me to help resolve our long term issue. He says he will honor refund for last tech call. He believes prob may be with tankless water heater installed by builder. He provided a number and go to person for my brand name tankless heater. I appreciated his attention to try and help us resolved our hot water problems.

Little tip about recirculating pump timers (needed for a tankless only), if pump does not have water running through it say due to a leak or shut off from water main and you don't know to turn off your pump, it will burn out even in a span of 15min! Pump is approx $450-$500 just the part. I hope this helps those who think paying extra for a timer for the luxury of having instant hot water, not worth it. Wish I had known this.

j j.

2/18/2018

Re-pipe of 2 story house - professional, responsible and competent - Good pricing - better pricing than the radio advertised re-pipe specialists.
It takes two weeks to completely re-pipe a 2 story house. The water is shut off only one day - the 5th day of the first week. They run the pipes in parallel to the existing pipes then on the day for connection, testing and flushing the water will be off. The insulation of the hot water lines, removal of the old pipes, drywall repair and city inspection takes place the second week. Drywall repair was superb.

They arrive at the same time each morning and did cleanup each day. Be aware that you may need to assist or ask for better protection of wood floors as the tarps can be inadequate protection if something is dropped from a ladder height. Recommend that you ask for what shower valves will be installed in order to participate in the selection; the design may be important to the look of your bath/showers.

Dahai L.

8/27/2016

My water heater was leaking water from the top. It was discovered after coming back from work at 5 o'clock. Called up Water Quality Plumbing, and told by the receptionist that some technician would call me back soon,

Within 5 minutes Phil called me, and asked for a description of the problem. He then informed me that I need to have the water tank replaced, and checked back with the office to see if it was still under warranty. After confirmed that my water tank still under warranty, he provided quote for the upgrade and labor cost, which were quite reasonable. Phil was very courteous on the phone. I felt conformable for him to do the job.

Phil arrived at my house at 8:30 pm after finishing the previous job. He was as polite in person as he was on the phone. After explaining to me the problem which was very informative, he started to work immediately. He took less than 90 minutes to complete the task, which was originally estimated to take two hours.

I am very satisfied with Phil's work, and the my interaction with Phil was very pleasant. I high recommend Water Quality Plumbing with professional technician like Phil!

Joseph D.

2/19/2020

Stevie came out and cleared a very difficult to reach drain clog in my kitchen area and the cost was much less that the rooter companies quoted. We've used Water Quality on a number of household projects and have never been disappointed, always more than satisfied. I will always call them in the future for any plumbing issues.

Gary B.

8/18/2016

I had a nasty leak in the sprinkler system's piping and wanted to get a trustworthy plumber to handle the task, so I called on Water Quality, as they had done my copper piping upgrade and other plumbing work before so I liked their track record.

Frank showed up and troubleshooted the problem, and was able to take care of it efficiently, offering me options that included breaking through tile (which would take more time and money) or merely tying-off the leak with a proper seal (which would be quicker though would leave the pipe showing). I made the choice, and he promptly fixed the issue.

He offered to take a look and give advice while he was on the clock (first hour of repair is paid for by the basic fee), and was very helpful offering great advice.

I'd highly suggest Water Quality, and with plumbers like Frank, I'm sure they'll continue their awesome reputation for great service for a long, long time.

Leah C.

8/30/2018

The team at water quality is excellent with a very fair pricing! They also have weekends and emergency services. You should call the Water Quality Plumbing next time you need help with any plumbing, they have honest pricing with excellent results! One of the best service I have seen in years!

Mark B.

1/31/2016

I had a bad feeling about my slow drains and cement slab foundation... My first experience with them and I was very very impressed. In a short period of time, the problem was identified, some piping into the wall was changed and the slowness was gone... There is no question that they are my new plumbing solution. oh, btw, on time, equipped (no running to ACE for stuff) and very courteous.

Update 2/17/16: I had an emergency in the afternoon when a valve for the hot water in my shower broke necessitating turning the water off for my house and waiting. They were prompt and quickly fixed the problem - with remaining time he snaked the shower drain even. Amazing.

Deb S.

3/21/2018

Phil and Stevie are Plumbing Rockstars!! Two other plumbing companies told us that we had to replace our 50-year old cast iron pipes this week when our laundry sink wouldn't drain. Phil looked at the sink and said, I'm pretty sure I can clear this. He and Stevie brought in a small, motorized machine and a few minutes later I heard jubilant cheers. Thank you so much, guys. You did what two other plumbing services couldn't.... or wouldn't. I will tell all my neighbors and definitely use Water Quality Plumbing in the future. Hooray!

Sonal A.

6/19/2018

We had a water leak under our kitchen sink and couldn't figure out where the water was come from. Stevie found the leak within a few minutes and suggested we replace the faucet. We were lucky that he had a faucet with him. He was super professional and answered all of our questions. Would definitely recommend!

charles g.

09/10/2018 12:00:00 SA

Good service period !
Phil Smith installed my water heater without any issues.
On time, efficient did a great job !
Thank you.

Brooke R.

7/31/2015

After dealing with other plumbing companies (prior houses and recently only because Water Quality would take a few hours to come out and I needed someone faster), I can now gauge a fair opinion. These guys are awesome.

I've had them come out to fix a few things (I bought a short sale house and not everything was up to par). My in laws called them to fix something (not sure what, I wasn't home) and it turned out to not need fixing, so the next time I had them out they knocked off $50 from that visit! Contrast that to my water heater emergency referenced above where the plumber had to come back because the part was broken and charged me hundreds of dollars for each visit! If Water Quality had done the work I'm sure they wouldn't have charged me twice (the second day was a simple unscrew/rescrew, all the work had been done on day 1. I was livid but had no other choice, I was going on day 4 without a shower).

Best customer service I've experienced, super friendly, super helpful, super knowledgeable. These guys are my FIRST choice for all of my plumbing/water softener/water heater needs.

Ganesh S.

12/13/2018

After reading many positive reviews about Water Quality Plumbing, I called them to service my GE water softener. Jason showed up at the appointed time and inspected it. He explained that the current softener is not worth servicing because it is more than 15 years old and provided me with a quote for a new water softener. The quote was on par or less than others I spoke to afterwards. Jason did not charge for this first visit! A week later I called them to fix up the installation appointment. Again, Jason showed up on time, did the 'picture perfect' installation and went over the details of the new softener. He took about 90 minutes to complete the installation and clean up the area.

He did a fantastic job! I would confidently call them should there be any plumbing need in the future.

william e.

08/02/2018 12:00:00 SA

Had outdoor piping repair that was estimated at 2 to 3 hours. Stevie came and did a great job in one hour. Thanks Water Qual.
8/2/18 had Water Quality (Stevie) do additional work. He adjusted my house pressure and replaced a defective piping component. More fast, high quality work!

damon h.

7/21/2017

Drain pipes were backed up really bad in half of the house. WQ came out on a Saturday night and performed a snaking. Took the guy about an hour. Problem fixed drain was draining perfect! On such short notice the price was reasonable!

Steven O.

9/19/2016

Today is Monday, the one day a week I have free. I asked Water Quality Plumbing to schedule a gas water heater replacement for a Monday. It was functioning fine and not leaking, but 14 years old and full of calcium and sediment to the point it wouldn't drain... any Monday would be fine.
They asked how about 1pm today?
Wow.... great!
They showed up, did a clean job to code, and Woohoo! I don't have to spend another Monday on this issue.
I'll definitely call them again.

C. N.

9/17/2018

My mom recommended these guys. She had them install a whole house water filter and she loved them!

I also wanted a whole house water filter and soft water system. Jason came out and checked out the job. He sent me a quote and I placed the order. A week later Jason came by and installed it. We started talking about other things I wanted to get done like an under the sink R.O. drinking water system and changing out my water heater. The same thing again, I received a quote and ordered both. Phil came and installed our water heater and Jason installed our drinking water system. I set up the house with almost everything I needed in a matter of 2 weeks! Both guys are very professional and knowledgeable. I found a plumbing partner for life! I will definitely recommend them to everyone!

Mark B.

1/31/2016

I had a bad feeling about my slow drains and cement slab foundation... My first experience with them and I was very very impressed. In a short period of time, the problem was identified, some piping into the wall was changed and the slowness was gone... There is no question that they are my new plumbing solution. oh, btw, on time, equipped (no running to ACE for stuff) and very courteous.

Update 2/17/16: I had an emergency in the afternoon when a valve for the hot water in my shower broke necessitating turning the water off for my house and waiting. They were prompt and quickly fixed the problem - with remaining time he snaked the shower drain even. Amazing.

Deb S.

3/21/2018

Phil and Stevie are Plumbing Rockstars!! Two other plumbing companies told us that we had to replace our 50-year old cast iron pipes this week when our laundry sink wouldn't drain. Phil looked at the sink and said, I'm pretty sure I can clear this. He and Stevie brought in a small, motorized machine and a few minutes later I heard jubilant cheers. Thank you so much, guys. You did what two other plumbing services couldn't.... or wouldn't. I will tell all my neighbors and definitely use Water Quality Plumbing in the future. Hooray!

Sonal A.

6/19/2018

We had a water leak under our kitchen sink and couldn't figure out where the water was come from. Stevie found the leak within a few minutes and suggested we replace the faucet. We were lucky that he had a faucet with him. He was super professional and answered all of our questions. Would definitely recommend!

charles g.

09/10/2018 12:00:00 SA

Good service period !
Phil Smith installed my water heater without any issues.
On time, efficient did a great job !
Thank you.

Brooke R.

7/31/2015

After dealing with other plumbing companies (prior houses and recently only because Water Quality would take a few hours to come out and I needed someone faster), I can now gauge a fair opinion. These guys are awesome.

I've had them come out to fix a few things (I bought a short sale house and not everything was up to par). My in laws called them to fix something (not sure what, I wasn't home) and it turned out to not need fixing, so the next time I had them out they knocked off $50 from that visit! Contrast that to my water heater emergency referenced above where the plumber had to come back because the part was broken and charged me hundreds of dollars for each visit! If Water Quality had done the work I'm sure they wouldn't have charged me twice (the second day was a simple unscrew/rescrew, all the work had been done on day 1. I was livid but had no other choice, I was going on day 4 without a shower).

Best customer service I've experienced, super friendly, super helpful, super knowledgeable. These guys are my FIRST choice for all of my plumbing/water softener/water heater needs.

Ganesh S.

12/13/2018

After reading many positive reviews about Water Quality Plumbing, I called them to service my GE water softener. Jason showed up at the appointed time and inspected it. He explained that the current softener is not worth servicing because it is more than 15 years old and provided me with a quote for a new water softener. The quote was on par or less than others I spoke to afterwards. Jason did not charge for this first visit! A week later I called them to fix up the installation appointment. Again, Jason showed up on time, did the 'picture perfect' installation and went over the details of the new softener. He took about 90 minutes to complete the installation and clean up the area.

He did a fantastic job! I would confidently call them should there be any plumbing need in the future.

william e.

08/02/2018 12:00:00 SA

Had outdoor piping repair that was estimated at 2 to 3 hours. Stevie came and did a great job in one hour. Thanks Water Qual.
8/2/18 had Water Quality (Stevie) do additional work. He adjusted my house pressure and replaced a defective piping component. More fast, high quality work!

damon h.

7/21/2017

Drain pipes were backed up really bad in half of the house. WQ came out on a Saturday night and performed a snaking. Took the guy about an hour. Problem fixed drain was draining perfect! On such short notice the price was reasonable!

Steven O.

9/19/2016

Today is Monday, the one day a week I have free. I asked Water Quality Plumbing to schedule a gas water heater replacement for a Monday. It was functioning fine and not leaking, but 14 years old and full of calcium and sediment to the point it wouldn't drain... any Monday would be fine.
They asked how about 1pm today?
Wow.... great!
They showed up, did a clean job to code, and Woohoo! I don't have to spend another Monday on this issue.
I'll definitely call them again.

C. N.

9/17/2018

My mom recommended these guys. She had them install a whole house water filter and she loved them!

I also wanted a whole house water filter and soft water system. Jason came out and checked out the job. He sent me a quote and I placed the order. A week later Jason came by and installed it. We started talking about other things I wanted to get done like an under the sink R.O. drinking water system and changing out my water heater. The same thing again, I received a quote and ordered both. Phil came and installed our water heater and Jason installed our drinking water system. I set up the house with almost everything I needed in a matter of 2 weeks! Both guys are very professional and knowledgeable. I found a plumbing partner for life! I will definitely recommend them to everyone!

Ron A.

8/25/2018

We are frequent customers of Water Quality Plumbing given we own several investment properties. We've worked with other plumbing companies in the past but Water Quality provides the best service. We always request Phil. He is polite, professional and extremely knowledgeable. Nobody does a better job!

Alexander K.

8/16/2018

Phil is solid. He did fast assessment on a number of issues for our single family home including shower, kitchen, and exterior water issues. He was quick at giving explanations, alternatives, and even corrections to the home inspection report. This is the type of expert and company you want to work with when you want honest, fast, and prompt help. I would work with Phil and Water Quality Plumbing again and will be recommending them to friends.

Thanks so much Phil!

Steven N.

8/24/2017

These guys were great to work with. Had an issue at a rental and called them to check it out. They coordinated with my renter and quickly took care of the issue. Highly reccomend.

A. D.

7/15/2015

Had a issue with a hot water not heating properly. Called the company and had someone come check out the problem. Turns out it was a hard water related calcification issue. The technician flushed the tank out and seems and that fixed it.

The service was prompt, nothing positive or negative to talk about.

Shaunak K.

03/10/2015 12:00:00 SA

When I called, I was able to get an appointment for the next day. They called me the next morning (as promised) to setup a 2-hour service window.

Jose arrived during the 2-hour service window. He was very polite.

We had a couple of leaks under and a broken pipe under our kitchen sink. Jose was able to fix both leaks and the broken pipe as well using tools, parts and caulk that he had brought with him in his van. As he worked, he explained the issues to me, what he was going to do to fix them, and consulted me when required on any decisions for replacing parts and such.

The entire job took about an hour and came to $150 total for labor and parts.

All in all, Jose was very professional and got the job done. If we have other plumbing issues in the future, we'll be sure to contact Water Quality Plumbing again.

Bev M.

4/15/2018

Water Quality Plumbing is the best plumbing company! Look no further! Stevie came out to snake our pipes. He was right on time and very professional. You could immediately see he is an expert in his field. Stevie explained what was wrong and what needed to be done. Not only was Stevie extremely professional, knowledgeable, thorough, and efficient, he was so kind and courteous, and provided outstanding customer service! We HIGHLY recommend Water Quality Plumbing, and Stevie!

Donna M.

8/20/2019

I can't say enough about this company A+! The plumbers who were here for 5 days re piping our house to the sheet rock guys were extremely professional and friendly! I felt extremely comfortable leaving them alone in my home. Great service all around.

Sara A.

10/03/2016 12:00:00 SA

tl;dr; This review is mostly about the logistics of how this business runs, and not on the quality of their work, which I don't have experience with. Estimates for simple jobs are free but the estimator cannot do any work (dispatch a technician for that at minimum $135, so if you know you want to give them business, just make a tech appointment outright knowing you'll pay $135 at a minimum), and the free estimate doesn't include estimates for bigger jobs (like repiping, requires a tech to go under the house for that estimate, so $135 for the trouble, I guess).

I had a galvanized irrigation pipe crack open last night. I managed to patch it myself (temp fix) so I could turn the water back on, but messing with the main water shut off valve made it start leaking. It was 10pm on a Sunday at that point so we routed the slow leak to the lawn with a tarp overnight, and I messaged a few plumbers including Water Quality Plumbing, to get an estimate of cost and time to come out.

I talked to Marty on the phone this morning about the problem. They dispatch an estimator separately from actual technicians (different appointment types, I think) -- estimate is free, but technician visits are $120 minimum + $15 trip fee ($135 + parts). An estimate would require dispatching a technician separately after the fact, but the leak sounded like maybe he could just tighten something on the spot with the free estimate. He was able to fix the leak -- woohoo! -- and gave me a scope of work he recommended for the unused but still active galvanized irrigation line that we had patched, $135 + parts. I had a second plumber lined up for an estimate as well. They offered $195 and I haggled them down to $175 with the counter-estimate, but they added their work comes with 1 year warranty on parts+labor. I called up Water Quality Plumbing's office to quickly get their warranty -- only 30 days. Combine that with the fact that the 2nd plumber was ready right then and there to fix it, I went with them.

I may hire Water Quality in the future to do some copper repiping. I would have liked to have Marty inspect my pipes under the house for recommendations + estimate, but estimator appointments don't do that? He said I'd have to have a technician out to go under the house for that ($135). The other plumber who came and estimate + fix right on the spot popped under my house for me to give me a quick assessment and recommendation -- Local Rooter & Plumbing. I have an estimate from them (for free, though they got my business already), so it's too bad I'd have to pay $135 to get an estimate from Water Quality Plumbing (which could be the same, and then I paid an extra $135 for the trouble!)

Anyway, Marty was very courteous and knowledgable (and he tightened the main line shut off valve for me no-charge, my main rave about him), but the logistics of their company are not ideal if you need same-day estimate + work (without paying the $135 just to be told a job costs X more than you thought).

Debra W.

11/16/2017

I love it when I have a leaky pipe... said NO ONE ever!

My leak was in the garage where its carpeted and was getting soaked.
My neighbor recommended Water Quality Plumbing so I called and their repairman, Steven, came out the next day.

He did a GREAT job!

Thank goodness for a quick response that stopped the leaking before it got worse. I'm happy it's fixed and Steven's a really great guy.

It cost me $140 for labor + $15 trip charge. Totally worth it.

Martin R.

5/21/2014

I had a Broken Water Main last week. Water Quality Plumbing was the first listing in YELP and has 5 stars... I figured they must be good. I called just after 6AM (Their hours on YELP are listed as open at 6AM), and got a message service. The person was unhelpful and very rude. I can't help you, can't give you any information. I can take your number, and have someone call you. All I want to know, is can you tell me how much it's going to cost me, and I can't turn off the mater main (it was rusted shut). If you want emergency service, it's before hours (?), so it will be $165, plus $15 for something (garbled) So... $180 to shut off the water, then you will tell me how much to repair?

I was panicing at that time, so I left my home number for their plumber to call. When he finally called me 45 minutes later, my neighbor had already come over with the proper tool and shut the water off for me. The guy on the phone was rude again!

I'm gald I found someone else to do the work for me...

Re: comment below from Jason -

Yes, it was stressful. Good customer service companies know how to deal with situations like that. There is NO EXCUSE for being rude to people on the phone, period. Post your actual operating hours, and say you are open 24/7 for a price... Truth in advertising...

Susan K.

11/25/2019

I have to give them credit for polite and prompt answering of the phone, and I was glad to be get an appointment for tomorrow, to troubleshoot our new kitchen faucet which started to only produce cold water after two weeks of good behavior.... it just dribbles the hot water ( our bathroom hot and cold water is fine.) I suspect there is some debris in the hot water line to the kitchen, or stuck in that part of the faucet. However, I am only giving two stars today because Water Quality's prices, as quoted to me this morning, are extremely high, and if it wasn't right before Thanksgiving, we would be looking elsewhere for a more reasonably priced plumbing service. First hour/initial service call is $155 PLUS $15 for just getting here. In other words, $170 for the first hour. Subsequent hours they charge $150 per hour, but will only prorate in 30 minute chunks, not in 15 minute increments. So if they're here for 65 minutes? You're looking to be out $245. That is exorbitant. I miss my former plumber, who retired recently. He charged me $95 an hour. Period. No transportation costs --- and if it took more than one hour, each subsequent part of the hour was prorated in a reasonable manner. Most reasonably priced plumbers in the Bay Area are around $120 per hour. For this retired person on a small pension, Water Quality's prices are simply too high, taking a big bite out of my monthly income. I will comment on the quality of workmanship tomorrow, after they do the work and amend the star count for Yelp.

Kendal H.

1/16/2018

Had a problem with the connection to our water heater over the holiday weekend. We had to shut our water main off so it was a bit of an emergency. I have used Water Quality several times at my mothers home and have always been pleased.
Phil was able to come out the same day. Although we were prepared to replace the water heater if need be Phil assured us it was just fine which saved us lots of money.
He had us up and running in less than 2 hours.
This is a great company. Thanks Phil!

Amy W.

01/08/2018 12:00:00 SA

Awsome company did great job.

We had our garage sink backed up. I called today around 10am, 20 minutes later, they call back and said that they can come in 20 minutes. That is so so so fast. STEVEN came on time and fixed the issue in one hour. He is polite, nice and patient. He works so so so careful and try not to mess up my garage. Thank you so much!!!

Vivan K.

5/24/2018

Called them out on Saturday for an emergency. It took the technician about 3 hours to get back to me regarding whether he could come out. I was about to call other plumbing companies when he finally called back as I didn't want be left high and dry. He did come out and fix my problem. However 2 days later the cap to the clean out came off and as a result I had fried egg and chili remnants from the garbage disposal all over my back patio. I wasn't sure if I had another problem or if the plumber didn't put on the cap correctly. I had to experiment myself because they would have charged me at least another $70 to come out and check and see if they mad a mistake or if I had a new problem. But I got the cap on tighter than the plumber did and now I just have to clean up the mess on my patio.

Elizabeth O.

08/01/2016 12:00:00 SA

I initially found Water Quality plumbing on Angie's List, and they had very high ratings. Hey, what do I have to lose? They called me soon after I wrote an email requesting service and I was able to make an appointment in a timely manner.
Phil was our serviceman and he was just the nicest guy - and competent, too. The repair was much simpler than expected, and Phil could have left within 20 minutes of arrival, but he told me that since the minimum charge was an hour, he offered to look at any other plumbing problems we had.
Our toilets clog easily, so he looked at each one ad gave us recommendations. 1 showed signs of calcification, the other 2, he manipulated for a maximum flush. The last one had no evident problems. Nicest guy EVER! Very polite, respectful and patient.Will def. use them again. 5+stars all the ay around.

Hiral P.

5/30/2018

I had Water Quality Plumbing come in to replace a water shut off valve and install new shower trim.

Visit #1
They did a good job of replacing the valve but left a hole in the wall. I was told to make ANOTHER appointment to have someone come patch the hole and put in a box to access the new valve which was in the wall. For the shower trim, the plumber didn't bother to look at the existing valve or rough in even though I asked him multiple times to just take a look since there is a vent behind to see if what he was thinking was even possible but he cut through the wall behind the valve and after cutting through 2 walls found the vents were obstructing his access. He couldn't do the work and now I had 2 holes in a bedroom. So I scheduled 2nd appointment to patch all the holes and put in the box while I ordered a new shower trim that they could install from front with a smitty plate. Took about 1.5 hours.

Visit #2
The sheet rock guy came and patched up the holes but didn't bring any box with him for the valve so left a hole to access the valve but I can't even access it to turn it. Told me someone from Water Quality Plumbing would call me but no one called me back. I called them and still waiting for them to call me back once they talk to the plumber. Took about 1.5 hours.

Visit #3
The sheet rock guy came and put in the box for the water shut off valve and then he spent rest of time installing the shower rough in, valve, and trim. At first he was just going to put in the box, but one of the owners had called me and told me everything would get done today so I had to call and ask why he wasn't finish everything off. Few more calls and he finally started on the shower. He did a decent job on the shower, though I've seen better on YouTube. He tested the seal for cold water and hot water for rough in to tub spout, but not to the shower which was concerning. Hopefully, there won't be a leak, he installed everything and tested it but the rough in was already covered up by valve so couldn't really tell if pipe to shower was sealed.

This company has terrible communication between scheduling lady, the guy who shows up to do the work, the owner, and all the subsequent guys who show up to finish the work. Maybe this is how they have operated the business, but they need to make the transition into the 21st century, simple things like notes on receipts, setting customer expectations, and consistent execution would make it a 5 star company. They have experienced personnel, but maybe if they were too efficient, they wouldn't be able to charge people for multiple visits, I don't know why they operate so chaotically. Even after 3 hours, he couldn't finish the 20 mins sheet rock patch job, so had to schedule a follow up visit. He was suppose to be on another customer's job but they sent him out to me instead. They should have just set the right expectation at the front by communicating with me the exact work he was going to do and time he would be available. Now they had 2 customers taking time off work to stay at home to get the plumbing work done and they only had one guy to do the work.

Visit #4
The sheet rock guy came, took him 20 mins flat to patch the 10'x10' hole.

They charge by the hour which is nice, but it took them 4 visits to replace a water shut off valve and install new shower rough in, valve, and trim. I bought my own shower rough in, valve and trim and still ended up paying Water Quality Plumbing far more than I expected given their years of experience. It was a time sink which I didn't expect and the communication within the company needs improvement.

Glenn W.

08/05/2016 12:00:00 SA

I've used Water Quality Plumbing for both water and gas lines in my house for years. They've always been professional and done great work. Phil and Chris did an awesome job of running the gas lines to my fireplace (converting to gas logs). If you have any plumbing work, including gas lines, these guys are the best.

Sasha P.

9/26/2017

I had Water Quality Plumbing install a water softener in my home and I absolutely love it! My skin and hair feel so much better and I feel like my appliances are getting relief from the hard water.

Steve S.

04/04/2014 12:00:00 SA

A family business, how often does that happen in a small company anymore? From the very first: hello my water heater is leaking His reply: glad to hear that. I thought if you can make me laugh in a stressful situation, we are off to a good start.

I called another company (well reviewed here on Yelp!, so be weary!!) to find out about getting my T&P valve replaced as the information I had led me to believe it was a simple fix by a qualified person. That company refused to work on my water heater, claiming it was nearing end of life, and should be replaced. I ushered them out the door, goodbye, thank you.

Called Water Quality Plumbing, and was told that if the T&P valve was not the issue they would credit the service call and come back out within 30 days to make it right.

So not only were they honest and didn't make me pay to replace the entire $1200 heater for a $35 part, but when the times does come to replace it in a few years, who do you think I'll be calling? You bet: Water Quality Plumbing made a lasting impression.

I should also mention besides (everyone) being courteous, they explained the service fee up front, and the actual plumber at my door was very nice and on-time, etc.

Betsy B.

5/14/2019

Awesome job installing my water softeners. Great crew and stellar customer service all the way around!

Zach E.

02/09/2015 12:00:00 SA

solid experience today with Water Quality Plumbing.
Jeff arrived early (after contacting me) and did a bang up job on 2 projects I needed done. He was super friendly and helpful and gave me a bunch of good advice.
Keep up the good work guys!

Michele L.

1/19/2014

Had an issue relighting our pilot light to our water heater on a late Saturday afternoon. Freaking out with the fact that we wouldn't have hot water in the middle of winter, I found Water Quality Plumbing through Yelp. Gave them a call and was routed to a central call center and was told I would get a call back from their on call specialist. Got a call back within an hour and told the technician our issue. I was able to schedule an appointment for Sunday and the extra plus, not only were they available on the weekends, but they weren't going to charge us an extra fee.

Technician was about 15 mins late, but called us before our appointment time to give us a heads up. Once he arrived, he checked out the water heater and determined a part needed to be replaced. Unfortunately, he didn't have the part on hand (which we tried to confirm the night before), so he had to run back to his warehouse. After coming back to the house, he replaced the part and realized the issue was really our igniter to the water heater and ended up fixing that. All in all, I was glad he was able to get our water heater in working order. Only comment was I need to make is when he was trying to gain access to take off the water heater panel, he made a dent in the tank itself since there's not much room between the heater and drip pan.

S L.

1/23/2019

They gave me good technical info on water softener options and responded really fast to replace our old unit. Their installation was fast and professional and everything has worked perfectly.

Sammi M.

11/05/2013 12:00:00 SA

We Love Water Quality Plumbing!! There is no other company we trust more with our rental properties! Very fast with scheduling appointments. They have honest, thorough and responsive plumbers on their team. Well done!
- DWM PROPERTIES

Joe L.

1/17/2014

We had a technician come out to replace the kitchen faucet, fix 2 leaky landscaping pipes and replace 2 sink gaskets. He was professional and knowledgeable. He explained what he was doing and how he was going to handle the repair along the way. He was also extremely attentive and careful with what he was doing. One thing I hadn't even noticed until my partner pointed it out to me later ... when the technician installed the new sink ring / gasket, he lined up the ring so the name / label is on top and centred. I was very impressed.

He arrived on time and I was very happy with the results of the repair work.

Kim V.

01/04/2017 12:00:00 SA

This is a big fat giant THUMBS UP for the superheros at Water Quality Plumbing! Our water heater died abruptly yesterday. We live in the Santa Cruz Mountains, it was pouring rain, getting dark, and there was not a drop of hot water to be had. Panic! I started calling around for emergency water heater replacement and the response was extremely discouraging. Our location in the hills makes it more difficult to get service, and I get that, so I wasn't expecting someone that night. But everyone I managed to get through to seemed vague about when they could get to our house with a propane water heater, EXCEPT WATER QUALITY PLUMBING! Sure! We can get there first thing tomorrow said a very friendly and efficient woman who answered on the first ring.She put me on hold for less than 30 seconds to check if they had what we needed in stock. They did. Next morning, Alex pulled up EARLY with our new heater ready to go. His smiling partner Phil arrived to assist, and they went to work. Soon, we were back in business with hot water flowing. They cleaned up thoroughly when they were done, I paid them the price they quoted me over the phone and off they went to
save the day for another distressed customer. Thanks again to the entire crew, the gals on the phone, Alex, Phil and VERN who hooked me up initially. Water Quality Plumbing rocks!

Leslie K.

12/13/2018

These guys were able to come out quickly to replace a leaking garbage disposal. Phil was one time, quick and professional. Would definitely request him again. Unfortunately, he moving to Reno. San Jose's loss but Reno's gain... Good luck Phil...

Deborah T.

3/28/2019

Found water on the floor behind the washing machine and assumed that the line was clogged. Was able to have a service person come out right away who discovered that the pipe behind the wall was leaking. He replaced the leaking pipe quickly and recommended that I have the floor checked as well for water damage. Very happy with the excellent customer service, quick response to my request, knowledgeable and professional service person. Highly recommend.

david l.

08/05/2013 12:00:00 SA

Called on them based on yelp reviews. I had a low pressure problem with hot water in my house.

My serviceman, Jessie, was fast and friendly. He diagnosed the issue within 15 minutes, explained my options and his recommendations, and was out of the house in less than an hour. Our hot water is running great and we are a little more educated about what to expect in the future and what we might be able to do to prevent it.

These folks are highly recommended.

casey c.

7/20/2016

I called Water Quality Plumbing to fixed a pipe noise problem. Phil was the one who came and he was courteous and knowledgeable. The job was done fast and professionally.

Baohong S.

1/16/2018

I used this company 6 times. Generally, their plumbers are pretty skilled and knowledgeable. But, their hourly rate is not cheap. For the complicated plumbing issues or new water heater installations, I recommend to use this company.

Steve S.

9/23/2011

Despite my wife's best efforts to transform me into Bob the Builder, it's just not happening the way she imagined it in her dreams!

Had a leaky shower head recently, and got all the parts to fix it at Home Depot. Only... it didn't quite the work the way it was supposed to after I had replaced all of the parts.

So, called Water Quality Plumbing on a Tuesday morning at 7:30 am. At 9:15 am, John arrived at the house. He was professional and efficient. By 9:45 am, problem solved!

Reasonable prices, and very fast, dependable service. I will definitely be calling them again in the future.

Ben G.

10/24/2009

We had a decidedly mixed experience with Water Quality Plumbing -- but all's well tha ends well.

The bad: We hired Water Quality to fix a problem with our shower diverter. While attemptng to remove the part that required replacement, the plumber broke the part. As a result, he had to cut through our tile to get at the part and cover the hole with an ugly metal pipe. Following the repair, our water began running rusty throughout our upstairs.

The good: Water Quality worked with us to petition the HOA to authorize a copper repiping to deal with the bad pipes and rust issues.

The bad: Following the repipe, we still had rust coming out of our tub faucet.

The good: Water Quality sent guys out twice and eventually fixed the problem (for no extra charge).

The bad: In the course of the repiping, our stopper assembly in one of our bathroom sinks was jarred loose. Because of rust in the assembly, it could not be re-assembled.

The good: Water Quality installed a new stopper assembly at no additional charge.

The bad: The drywall texture patching following our repipe was absolutely terrible.

The good: Water Quality sent someone out to examine it, agreed it was unsatisfactory, and arranged for it to be redone within the week (at no additional charge). The texture now looks great.

Bottom line: We had quite a few problems with Water Quality's work over the past few months, which at times was frustrating. However, I was consistently impressed by Marty's (the owner) willingness to acknowledge when mistakes were made, and to do whatever it took to make it right. In the end, everything is back to shape, and we are pleased -- it just took a little longer than we had anticipated. Taking pride in one's work and a willingness to go the extra mile for customer satisfaction is a rarity these days -- Water Quality is an exception.

Ryan T.

6/30/2016

We needed a plumber and had a bad experience with another plumber in the area. I was flying in for one day to do multiple repairs. I needed a leak fixed and low water pressure in the kitchen. They scheduled the time I needed and showed up on time. Phil was able to fix the water pressure as there was a small rock blocking the flow that he found. For the leak in the shower, we needed new valves and he replaced them no problem. Highly recommend these guys as they are on time with fair pricing.

Sasha M.

12/27/2011

On the recommendation of a friend I called Water Quality Plumbing. Our water pressure in the house had slowed to a trickle. We put off getting it fixed (one of us is out of work) because a different plumber said the issue would take a re-pipe and we could expect to pay $2k to do that. A different plumber replaced the valve into the house saying it was old. $300 later we still had lousy water pressure.

Finally we couldn't stand it any more and decided to check out our friend's recommendation. I left a message over the holiday. They called me back promptly when they got back in office (it wasn't an emergency so I didn't ask for the roving plumber to come by). After listening to my symptoms over the phone Marty walked me through finding the valve to my water softener. He explained that even though I wasn't using it the water would still be flowing through it and over time they break down. I got off the phone, blew off the thick layer of dust and found the valve. I turned on the faucet in the garage and got good water pressure. I then check all the other faucets. A miracle!

Here is my point. They could have sent some one out, charged for a house call and gave me some bogus diagnosis without really looking into the issue (repipe, valve change) but they KNEW what the problem was and told me how to fix it over the phone. What do we have? Experience and honesty! I will be calling them back for my next plumbing issue. I can't tell you how much their courtesy meant to me. I will be a repeat customer for sure!

Michael M.

07/06/2012 12:00:00 SA

5 stars for Water Quality Plumbing. I had an issue with my garbage disposal in my townhome so I decided to use yelp to find a good plumber in my neighborhood. What I thought was awesome was they answered the phone by the third ring and the was able to give a roundabout number for what it was going to cost.
Now I thought the problem was just a few bolts that needed to be replaced but when the plumber came he kindly showed me that the disposal was rotted and had holes in it. Another awesome part of this service was that they had the same exact disposal unit on the truck so there was no need to for them to leave and come back. Now I looked on line and they up charged me a little on the disposal but really it was worth the convenience. All in all the job took about an hour and that is about how long the lady on the phone told me it was going to take .
Thanks for great service.

Just as a funny side note. All plumbers should wear overalls. Just sayin....

Sharlene R.

8/23/2018

Phil was excellent today! He met some challenges that would discourage most guys, but not him! I love his positive can do attitude. I believe that is what enabled him to press through a few difficult roadblocks for what should have been a relatively routine job. If you need someone with experience and knowledge in plumbing, ask for Phil!

VR R.

8/21/2018

Our water heater pilot stopped working recently. The folks at water quality plumbing responded quickly. Phil was very professional, friendly and finished the job efficiently. He replaced the pilot assembly and got it working again. We recommend them and ask for Phil if possible.

Jason R.

01/07/2013 12:00:00 SA

We selected Water Quality Plumbing for a Copper Repipe in our 35 year old house. It was not an expense we were looking forward to and we were nervous about having big holes cut into our walls but we were a bit tired of rusty water and decided it was time. After receiving a couple of estimates, we decided we had to go with WQP due to the outstanding Yelp reviews. It was the right decision.

The guys were on time every day, everybody we dealt with was curteous and professional, and the work was top quality. After painting the sheetrock, you can't even tell anything happened.

If you need a plumber, call these guys. You'll sleep better knowing you had quality work done.

D S.

5/21/2016

My wife and I were looking at getting a repiping completed on our newly bought home. We had a mess of a pipe situation going on. We had a bit of PEX, some old galvanized steal, and some cheap copper piping. We received several different quotes for our project, but decided to go with Water Quality Plumbing. Their price, honesty, professionalism, and pricing options were better than any other of the companies we tried out. Marty and his staff were very accommodating, were responsive to our phone calls and emails, and got the job done quickly and efficiently.
We also took advantage of getting our drain pipes replaced, since they were already doing the repiping. Other than a small electrical issue during the installation, which they had fixed the same day, the installation was fast, clean, and well done.
We couldn't be happier with the decision of going with Water Quality Plumbing.
Thank you!

Hanson J.

1/14/2012

The old faucets going to my laundry machine started leaking one evening, and no amount of coaxing with a wrench would convince it to stop. I called at least 5 different plumbers with high average ratings on Yelp, and Water Quality Plumbing won my business for a few reasons:

1. The folks who answer the phone are friendly, helpful, and actually answer the phone when you call (this is important when you have a leak).
2. They have more than one plumber on the team. I spoke with a few nice folks when I was calling around, but nobody could get to me by that afternoon. The Water Quality Plumbing folks were able to get someone to me within an hour!
3. Their cost estimate was clear and on the lower end of all the plumbers I called.

Chris arrived with a smile and a big truck. I didn't know what was in all those compartments, but that truck definitely looked well-equipped. Chris was friendly, personable, and skilled. He knew just what to do, and before long he was cutting out the drywall (he made sure to tell me first) and exposing the mess of a plumbing job that the previous owner had done. Thankfully it was just the stuff behind the laundry faucets. Chris worked quickly and everything was done in less than an hour.

The cost of the work went up only because of the additional parts and material. Chris got it all done within the hour and it was clear that he wasn't trying to stall for time. My first experience with Water Quality Plumbing was excellent, though I hope I won't need them again soon. :)

Vlad S.

12/05/2018 12:00:00 SA

I needed a water softener installed in my house (some of the plumbing for it was already there) and requested quotes from 2 reputable companies. Water Quality's bid was significantly lower for a 48k grain system. Technician, Steven, was on time and did a great job installing the softener in couple of hours including a drain line and a trip to Homedepot. Water hardness used to be terrible, over 20 grains per gallon and now down to virtually zero.

Allen C.

05/04/2014 12:00:00 SA

Perfection and professionalism. Marty and the entire Water Quality Plumbing team are thorough and committed to delivering great quality at an honest price.

After discovering a rapid leak under my house, I phoned my home warranty company and had them send someone out to take a look as covered under my warranty. Took them a week to come out and all they did was take one look and claim it was faulty workmanship, which is not covered under warranty.

They recommended a full Repipe since whoever had been under there last had fitted a galvanized steel connector directly to copper, which is big no no in the plumbing world, but had nothing to do with my leak.

I spoke to several companies and got quotes from three. Water Quality was the only one that provided detailed justifications on timeline and costs. They were very focused on quality and doing things to code. And in the end, their prices seemed the best and I decided to go with them.

I worked from home the week they installed the pipe and got to see a lot of their work first hand. They replaced all my horizontal pipe with copper and also my main line. I was impressed by their attention to detail and the thoroughness of their work. They stuck to schedule throughout the job and delivered exactly what they promised.

In the end, I had to spend quite a bit of money unexpectedly to fix a minor leak, but I felt really good about the quality of their work. I have peace of mind knowing that my pipes will deliver cleaner water (we had a lot of rust in our old pipes) and will last a very long time.

Esti S.

02/07/2016 12:00:00 SA

We needed a water softener to be installed in our rental. Jason came over and gave me an estimate, the work started the following week. It was done in one day, it was a very rainy day and the installer worked through the day and did an excellent job.

Candace T.

12/13/2017

Dear Water Quality Plumbing. Please change your coverage map because it includes Newark and other cities north of San Jose. I just called your office and was told that you do not service Newark. Thank you.

Stephen Z.

7/16/2018

I've used Water Quality Plumbing on several occasions and I always find them professional and courteous. It's my second water heater replacement with them and Phil did a great job! I asked to see the anode because the 6 yr warranty lapsed 2 weeks ago (WTF)... not in great shape, but he's seen worst. Too bad they don't have an extended warranty plan (he mentioned that Bradford & White should last 12 years typically)... I still think its a manufacturing conspiracy (planned obsolescence). He also quickly swapped out my leaking toilet flapper valve too (since he was there, why not). Thanks Phil!

Tim G.

08/03/2011 12:00:00 SA

I contracted with Water Quality Plumbing to perform a copper repipe in my house. I chose them after:

- checking Yelp and Angie's List reviews and Better Business Bureau stats to gage their reputation.
- getting quotes from various companies.
- asking questions about Code compliance and payment terms.

Bottom line: They are professionals, not laborers. They do a quality job worthy of your home you live in. They have no gimmicks. Hire them.

The details:

- The WQP quote was competitive. It was the same or similar to other highly regarded plumbing companies that I found on Yelp, and was actually less expensive than specialist companies that cut corners (more on that later).

- The specialists actually cost more, but they do not employ people with the same level of skill and professionalism. Their techniques for doing the repipe are suspect. For example, they did not propose to ground and bond the plumbing, they indicated that I might get away with the inspector not noticing. And they want an upfront payment.

- Water Quality Plumbing do everything to Code. They ground and bond all the plumbing. They have real plumbers, not laborers. They use high quality materials and techniques. You pay only after the inspector signs off.

- I asked the inspector if the quality of the work was good, and he said with a raised eyebrow it was REALLY good.

- The repipe took about 3 days, compared to the specialist companies that bring an army of laborers and go nuts in one day. The water was still available for days 1 and 2. They put in the piping next to my existing piping, and only on Day 3 did they shutoff the water to tie in the plumbing. Don't worry about 1 days versus 3. The extra time is no big deal and worth the wait in the grand scheme of your life.

My advice when getting quotes from companeis to perform your repipe:

- Ask if they will take care of all the city permits.
- Ask if they they will ground and bond all the piping, and perform everything 100% to Code.
- Ask if they will accept payment terms of paying only when the inspector signs off.
- Go the Better Business Bureau and Angie's List websites and research the complaint history and reviews of the company. Do not hire any that don't give you a warm fuzzy feeling.

Hire WQP. They'll do it right. You won't have buyer's remorse.

Biggie V.

4/14/2012

They have ruined all other plumbers. I wouldn't dream of calling anyone else. Jeff was so nice and very professional. He went above and beyond, working fast and throughly. He replaced our toilet and fixed our disposal, fixing little things to make the repair better.

I highly recommend!

Kelley F.

9/17/2018

We recently noticed a gas pipe near our pool equipment needed to be repaired and called Water Quality Plumbing. Phil arrived on time and with a positive attitude; he was a pleasure to be around. Our water heater was challenging to re-light but Phil got it going and made a suggestion on what we will need to do to make it easier to light in the future.

Barbara B.

9/16/2018

I just had a complete repipe done by Water Quality Plumbing. I haven't seen so much copper. Great service! The estimate was right on. He told me what needed to be done along with the inspections. They submitted a very complete estimate and a very fair price. The team that came to my house were here on time, everyone had a job and did it very well. They were neat (laid down tarps in the house) and cleaned up after themselves when they left. The inspector came (naturally I passed). Jose came and completed the drywall. Hooray, now I have the greatest water pressure--even my sprinklers.

Steve K.

08/04/2015 12:00:00 SA

I had a leak in my main and called three other plumbers in the area who were all too busy to take on my issue. So on the professional recommendation of these other plumbers I called Water Quality Plumbing. Since I had burned half a day trying to find someone to come out I was worried they wouldn't have time either. Fortunately they were able to dispatch someone within the hour of my call to come out and assess the situation. They determined the leak was under my cement sidewalk and gave me a few options on what to do. They gave me a few quotes to mull over but while I did that they installed a bypass for my main so that I had water in my house without the huge leak.

We decided to replace our whole main water line and WQP was out the next day to start the work. They were fast, efficient and their work was of the highest quality. Jason my estimator/project manager was in constant contact with me about progress of work and was always nice and cordial whenever we talked. He was straight up with me about what pricing was going to be and never tried to sell me on anything extra.

Let me put it this way, I don't know of much higher praise than from your fellow plumbers. I recommend them and so does the Bay Area Plumbing Community.

Debbi P.

09/06/2018 12:00:00 SA

After seeing many positive reviews, I called and booked an appointment for a plumbing repair. Jenny was friendly and helpful while booking the appointment. Phil arrived within the stated time frame. He was courteous, friendly, knowledgeable and efficient. He quickly fixed the problem and left no mess behind. The price for the repair was reasonable. I would call them again.

Jay S.

8/30/2018

Phil is the best! Our water heater broke midday and we were worried we'd go days without hot water. Phil got our new water heater installed and running by 4pm! Friendly and professional, plus answered every question I had. Would immediately recommend to anyone.

Mimie L.

11/22/2011

Being a new homeowner means having to pay for house problems yourself. Arggh!
When I started checking on yelp for an on-call plumber for our toilet overflowing with our washing machine water, Water Quality Plumbing came up.
Called them last Saturday night around 8:30pm and the answering service said that John would be calling us back. He called within 5 minutes and fortunately my husband and brother in law were able to figure out that it was our sewer line that was clogged. They managed to drain it, but our toilet still wasn't functioning. We said we could wait until the morning and John said he'd be there around 8-9am.
Sunday morning comes and John calls at 7am. Thankfully we're early birds and John was able to fix the problem within 50 minutes. The price was less than I was expecting, so that's a plus. Whew!! I'll know who to call if we have any other plumbing issues. (knock on wood!)

Ari S.

7/30/2016

Frank came within a few hours of calling when we had a set of valves break (bad valves) and left us without hot water. It was a weekend call, and he came and had us working again in 2 hour. Very neat job, and even installed a better valve for the future. Worth every penny to have our water working again, and without a lot of fuss.

Darrin J.

7/15/2011

Called Water Quality Plumbing yesterday to fix fill valve on my toilet (e.g. took a long time for tank to refill) and the very efficient and pleasant getting my information for a service call the next day. Said somebody would call around 8:30 in the morning to arrange a 2 hour window and that they would do their best to match our request of AM versus PM. The next day they called at 8:20 and said somebody would be out at 9:00 and they showed up right on time. Chris, the plumber, was very personable, very efficient, and left the bathroom as clean as when he showed up. He was in and out in no longer that 20 minutes with a service well done. Price was reasonable and especially liked that they didn't seem to gouge us on the price of parts.

Bottom line, I would use them again and can recommend them to others use.

Matt D.

8/24/2011

The very best plumbing company I have ever dealt with.

The other night my drains stopped working, after searching the normal trade skill review sites and yelp I called up Water Quality. It was already late in the evening and the answering service stated a plumber would call me right back. 5 minutes later John called me up, verified my address, clarified what issue I was having, and said he would be right over. He also went over the charges to make sure I didn't get any sticker shock at the end.

When he showed up he took a look around and then we hunted for our clean out. The only one was in the far back corner of the house so that's where John attacked the clog. After a good amount of snaking (which included a run back to the office to get an extension to his snake) he informed me that my issue was more serious and the clog too far from the clean out to correct with what he had on him. He charged me only for the time he was working on the issue and then said I would be getting a call the next day to go over what our options were.

I ended up speaking with the owner, a very nice guy (he called while having guests over at his house), who went over the options John had covered.

Long story short I needed to have a clean out placed within 6 feet of my property line so that they could get at the clog better and also meet city requirements in case it turned out to be an issue with my main dropping into the sewer. I was given a bid that seemed very reasonable and work started. The main drain was found quickly, so quickly in fact that I was told my price would be going down! How many times have you had anyone tell you they're going to charge you less then you agreed to??

All in all this is a very pleasant company to deal with. All the plumbers I dealt with were courteous, friendly, and hard working. I would not hesitate to use them again and i will be recommending them to my friends.

David S.

7/15/2018

I had two old water heaters installed by the previous house owner more than 12 years ago. Popping noises made me concerned about potential failure and residue buildup, so I called Water Quality Plumbing and made an appointment since they had installed the old units, and I saw the company receives good Yelp reviews. Phil showed up on time on a Thursday morning. He's totally professional, highly competent and good-natured. After examining the two heaters and giving me a reasonable quote, I decided to replace both units. Phil scheduled me for the next day, and Phil and Stevie showed up on time. They worked great as a team, and Stevie impressed me as much as Phil. All the work is solid and neat, and they cleaned up afterwards very well. I'm very happy with the job and will call WQP for any future plumbing needs. Thanks guys!

Russell V.

2/23/2012

You're only as good as the employees you hire. Water Quality's plumbers (Sean and Chris) are the best! Nice, personable, knowledgeable and focused on getting the job done right.

Thank you for all your help!

Highly recommended.

Riis C.

01/03/2013 12:00:00 SA

Our sink backed up and we needed someone to fix it. I saw what I could do myself on the internet, and decided that I'll make my money doing what I do best (which is not plumbing) and they can make their money doing what they do best. I spoke with one of the family members/owners who was personable, calm, and professional. The fee structure was explained on the call, so I knew what I was getting into. In a few hours, Chris showed up with a good attitude and the know-how to diagnose our problem and clear out the sink. He gave us some advice about keeping it clear in the future, charged $125, and we were done.

We recently used another very fine company, but they weren't sure when a service person could come. We really needed this work done as we were off for a few days and would be at home. So Water Quality got the call, and they got a new, long-term customer!

Kathleen O.

7/20/2017

7/19/17: Phil/Stevie to the rescue today! Quick assessment and plan of action for a stopped up toilet. (handy tip: be careful of 3 ply t.p. & low flow toilets). They cleared it quickly & I felt I was in very good hands from beginning to end. Real nice guys & Marty Jr. is nice to speak to as well. Thank you guys. I will use you again.

Yang F.

12/11/2014 12:00:00 SA

I will never use their service again. We called to have them installed a toilet. The first day, a guy came and told us he didn't have the tool(a drill), so he could not install the toilet. Then he asked his boss to come and his boss told us the same thing. The next day, another guy came and installed the toilet and billed us for 2 hours. The total bill for install this new toilet is $290. And we have to stay home for two mornings for their mistakes. I just have one question for them, which plumbing company will NOT bring a drill to install a toilet? The guy pretty rude saying why not we install the toilet by ourself? Sounds like we cannot hire any other professionals to do the job, but can only hire this shitty company.

Do not use their services, it's a robbery of your money.

It's a common toilet we brought from Home Depot for 400 dollars. We told the receptionist on the phone to bring a drill for the installation and she told us the plumber has every tools they need in the truck. You guys can see the company trying to blame customer for buying a SPECIAL toilet when there is a problem. The plumber billed us 2 hours and insisted on it is industry standard and it's Very Fair. We didn't agree with the $290 and the plumber refused to communicate with the company at first. Well, we pay the bill right away after they gave us a discount for $35, just to get it done. It's just not worth arguing with them any more.

Sorry to be angry to your plumber, but no more businesses for a company that blames the toilet for all the problems.

Nikki W.

08/10/2016 12:00:00 SA

We had WCP replace our water heater last year and were very pleased!

Noticed a big leak by our main in front of the house near irrigation station and called them again. I was told a Supervisor would be out between 1-3 to check it out. Marty showed up at 2:15. He explained the situation to me professionally, patiently. Answered my questions clearly. Thankfully it was not the main line! That would have been about $2000, which we can't afford at this time as my husband is not working full time due to kidney failure and and in need of a transplant. This fix would be quick and under $200. I was thanking God! Marty said one of the plumbers would be out soon to fix it and Phil was here within the hour!
Great young man, personable, professional, easy to understand and he enjoys his work and especially who he works for! That's a great review!
No more leak, completed in about 30 minutes, great job!

Will definitely use them again!

Marty, we appreciate what you did for us !!!

K P.

4/14/2011

Called these guys because of a stuck faucet valve in a difficult to reach bathroom sink. Jeff showed up on time as promised; he was courteous, knowledgeable, and managed to fix the real problem with my sink, which was a seized ceramic cartridge (WD-40 plus elbow grease).
He did this in under an hour plus I got the yelp discount -- I would definitely call them again.

Nick H.

11/14/2014

Very difficult to schedule an appointment. I need a leak fixed and can't get home from work before 3:30 --A reasonable time for most labor businesses. Their last window of time is 2-4. Later than that and you incur overtime rates, so the receptionist won't schedule an appointment.

Victor K.

04/11/2018 12:00:00 SA

Stevie did a great job replacing my gas water heater. He was right on time for appointment and worked fast. I provided my own new water heater and he did the replacement and haul-away. I had quotes from 8 plumbers based on nextdoor reviews and these guys were the second lowest price for my job spec. Very happy with quality and price.

Sarpreet G.

3/26/2013

These guys take care of business - super efficient, and do what they say they are going to do. We had a pipe burst in a bedroom and they took care of it very quickly. We brought them back to install a water filtration system, and they took their time to provide us enough information to make the right decision.

They will be our standard go-to from now on.

Barbara S.

6/18/2015

Great services.Very friendly and Honest. Everything done on time and professional. We were installing a gas line on the side of the house. They completed job fast and took care of permit. We would hire them again.

Robert H.

03/11/2012 12:00:00 SA

It was after 5pm on a Friday evening, my wife called me to tell me water was coming through one of the ceiling light fixtures downstairs. Somehow, the bathroom upstairs was leaking water from the toilet. The water in the toilet was down really low, and the reservoir was full with water and yet the floor was covered in water... So I went Yelp, and found WQP and called them because the reviews sounded promising. Since it was a Friday after 5pm, I wasn't sure what to expect. Someone picked up after the third ring, took down my info and told me Chris would be calling me shortly. He called, told me he had another customer ahead of of me but would get to me as soon as he could. $180 to come this evening, or $125 to wait until Monday. He did tell me over the phone I could print out a coupon to save 10 bucks online which was helpful.

Bottom line: Very professional and courteous. Turns out my toilet is old, and got clogged, I could have fixed it myself if I'd had an augur at home. Live and learn. I will buy an augur from Home Depot to have it next time in case my toilet gets backed up again. I'm only giving them four stars because it really sucked to have to pay 170 bucks to have some come to the house to unclog my toilet. Seems excessive, but like I said, I didn't call anyone else to be able to compare prices.

Diana h.

12/17/2011

Two thumbs up for Water Quality Plumbing!

I came home from the gym today and found water pooling on the bathroom floor.
Being totally clueless about these matters, I sort of panicked. Then I decided to Yelp for a plumber and came across Water Quality Plumbing. I read some of the rieviews and decided to call. The dispatcher sent John to come to the house, but before coming to the house I spoke with John and he told me that he will have to charge time and half because it is a Saturday. I said, ok, it's a Saturday and I can't have the leak continue. He said he will be over at a certain time and like clock work he showed up at said time. He was able to diagnose the cause and fixed the problem right away.
Then, I asked for the real damage, the monetary damage. When he added it up, I was really plesantly surprised that I was not overcharged.
John was very professional and fixed the problem in a timely manner.

Lee T.

01/07/2013 12:00:00 SA

Marty and his team were great.

I had them run a dedicated gas line for a stove. They were flexible on pricing as well as scheduling.

They also have a great office team as well, Jeni has great customer service. She was very responsive to my emails and communicated my requests to the service team.

Tom R.

12/20/2016

Came out today to repair a prior poor repair. They were quick to estimate, quick to send their team out, Phil and Taylor. Both were very nice friendly and can tell they like working for their company which tells a lot. Within one hour my incoming main was repaired and we have water!!! Repair was quick, easy, cheap and done well. I would recommend!!

AY Y.

9/25/2017

Marty and folks at Water Quality Plumbing were great. Just had my house water softener replaced. Isaias arrived on time and got the job done. When we first consulted with Marty about the issue we were seeing with our water, he came out the same day to have a look, help diagnose the problem and offered great advise. This helped us in making the decision to go with his service. They definitely provided quality service and we are very satisfied. We will definitely use them for our future plumbing needs.

Shafath S.

10/18/2014

Excellent service by knowledgeable staff. We emailed Water Quality Plumbing Weds night and they responded first thing on Thursday. We made an appointment for Friday and were told that we'd get a call between 8:00 and 9:00 and we did get the call. Jason said he'd be at our home between 10:00 and 12:00 and he arrived at 10:40. Very high marks for communication and promptness. Jason tested our water softener and said it was working but need small some parts replaced. He was very knowledgeable about water softeners and made suggestions on how we can improve our water quality. He gave us information about new water softeners and was not at all pushy.

EP S.

09/07/2017 12:00:00 SA

We had a gas leak in a home we had just moved into and WQP was super responsive, worked diligently on solving the problem and sent multiple team members to get the job done as quickly as possible. All were very knowledgeable and professional. Highly recommend them!!

Leslie G.

04/04/2018 12:00:00 SA

Very happy with Water Quality Plumbing! Our water pressure was very low in the kitchen sink faucet, master shower and master toilet. We decided to purchase the type of toilet recommended and had them install it. All issues were resolved quickly & satisfactorily. Staff is professional & efficient & Marty was great. Highly recommend and will use their services again!

Lisa P.

4/24/2014

SO UNPROFESSIONAL!!!
After reading previous reviews on yelp and finding them on an approved venders list from Alain Pinel, I thought they would be best to call. NOT! I left all necessary contact information with THEIR after hours answering service, which repeated all information back to me and said I would receive a call by 7:30am in regards to a time they would be out.
WELL, no call received at 7:30, so by 11:30 my husband called them and was informed they called the wrong number, but highly unlikely, since it was my cell number and no missed call on my cell phone was noted.

Now,they would call his cell number the next day and inform him of a time they would come out, Oh by they way, the quote from they day before had already increased by adding an extra 15.00 service fee to the $110.00 just for coming out.

Needless to say when I returned home from work, I was pissed. When I called water quality (or lack of) I asked her to repeat the instructions I gave the night before, I was informed that the work order was tossed into the garbage. Needless to say I canceled the call for the following day. Sounds like they don't need the business, but have a book of excuses on why they couldn't come out. I WILL NEVER USE THEM.

Mike N.

5/30/2014

I would never recommend this business. They were called to change valves on my water heater which was hooked up correctly hot to hot and cold to cold. When installing the new valves they reversed the hot and the cold.

I asked them to fix it and they came up with reasons to not fix their mistake. For them to not take responsibility means they have no professional integrity. They make mistakes and they do not feel the necessity to fix those mistakes. Argumentative and unreliable and very unprofessional.

Pamela B.

12/13/2017

I just want to say how delighted I was with water Quality's Service. I had problems with my shower not draining.I had called 5 other plumbing companies, and I either reached voice mail or they were not available. Phil came out after hours and was able to sort out the problem immediately, and snake the shower drain. Yeah, my plumbing problem resolved. Phil was very professional and personable, and I would ask for him again. Thank you, Pam

Tiffany I.

12/30/2014

I have used Water Quality many times throughout the years on several different homes. The people in the office have been nice and helpful over the phone. They have always scheduled my appointments promptly and have been consistently on time. Every plumber that has been out to my house has done their work in a timely manner. They are polite and clean up after themselves. I will continue to use Water Quality for all on my plumbing and water conditioning needs. I recommend them to all of my friends and family constantly.

Gene E.

2/28/2014

As you can see below, I used to think very highly of this company. But lately I have been trapped in a plumbing nightmare.

After the repipe job, I had a leak in a drain. Since the house was a rental and I wanted to make things better for the tenant, I decided to replace the drains in my house. I thought that WQP had done a good job with the repipe, so they were the logical choice to replace the drains. Seems that this was a mistake.

The day after the drains were replaced, there was a leak around the toilets. WQP fixed that. A month later, there was a leak from the repipe job in a pipe from the water heater. WQP fixed that. Then a month later, a drain pipe they replaced burst and spilled raw sewage beneath the basement. At my demand, WQP fixed that, but sent me an invoice of $330 invoice for a blocked drain!!! I insisted that the pipes be inspected by another plumber and brought to standard and Marty told me that this had been done. The final straw came when I had another plumber take a look and he wrote to me who ever did the inside under the house didn't do good of a job connecting to the existing sewer. It has what we call a belly which holds water in the pipe and it's not suppose to. The pipe should have a little bit of slope and no standing water.

Now my tenant has given notice that he is leaving and have submitted bills which I will have to pay. I am furious.

I am now in discussion with Marty about getting this fixed and will update after some time lapsed to see if any other problems spring up.

Brian A.

07/05/2016 12:00:00 SA

Unlike statements from other reviewers, they do not give free quotes, at least for our problem. Someone presumably crashed into our front water spigot while we were gone for the weekend, causing a leak. They wanted a minimum $135 a hour just to come out and take a look at it, stating they can most likely fix it in the hour, even though I had not yet told them what was wrong. I asked to explain what was going on so I can get a better idea on cost vs paying per an unknown amount of hours and was told the $135/hour is what they charge for those type of jobs. Disappointed mostly because of the seemingly large amount of positive reviews.

Denise A.

04/12/2019 12:00:00 SA

Marty Satalino Jr. and his team are the bomb! He has been in the business for years and knows what needs to be done. We bought a house 10 years ago in LG with plumbing problems from the beginning. We have had many different plumbers out here. One group recommended a repipe that was not necessary. There are a lot of scams out there so be careful. Once we started with Water Quality, the problems have disappeared. They work within your time frame and budget to get things done. We had several things to tackle and did not have to do it all at once. Now, we are done! Clean outs installed, Sewer line, small portion repipe under house and kitchen remodel with new gas line as well as sink/fridge is perfect! There were a few hiccups but they immediately responded and solved any problems that came up and took full responsibility. This is why they deserve 5 stars! No one wants to take responsibility anymore and I truly appreciate the immediate response and QUALITY care we have received. Thank you!

sean m.

10/25/2017

Made an appointment on Monday for the following day. They said they would call in the morning with a 2 hour block for Tuesday. When they called they said we'll be there between 2 and 4pm. We canceled our daughter's class to accommodate them even though we asked if they could come just 15 minutes earlier. At 4:35 we called them because no one showed or cared to call. I gave them a 24 hour chance to explain. There was no explanation until 1:30pm Tuesday. They have since rectified the situation by discounting me $25 and doing the work immediately upon the return call, albeit quite later than I had anticipated.

Chris A.

12/16/2013

I hate to do this because I think the owner is great but I figure I need to be honest. I paid $110 for nothing. A few weeks ago, my upstairs shower started to have low pressure and no hot water. Weird thing was that the rest of the house had hot water. Water Quality (Issac) came out and gave me a diagnosis. He cleaned the screens and said it could be a couple of things but he wanted to start with getting my tank cleaned but they needed to reschedule for that. They also recommended getting a a water softener and he also proceeded to tell me that I just have low water pressure in general. Ok. yeah well that shower had pressure two days ago though, strange? So a few days go by and I'm still taking showers downstairs in the guest bathroom or at the gym. I finally get a call and guess what- it's not to fix my low trickle or my cold water shower.. It's to get a water softener quote. Um??? I think getting my shower fixed is a higher priority. Anyway- after a week, I got fed up and rather than call back to try and get my problem fixed, I called a plumber who specializes in tankless water cleaning. He told me that the initial diagnosis was wrong. Makes no sense if the other faucets are getting hot water. Particularly the tub which is right next to my cold water shower.

I didn't bother to call because I wanted to see how long it would take to get a return call. In hindsight it might have been a blessng in disguise because I would have had to pay for the tank cleaning and the water softener before actually getting the problem resolved

Anyway long story short. I ended up calling Dempster plumbing. They were committed to fixing my problem. They said the tank cleaning was wrong too and went straight to replacing the thermo cartridge. In the end it was expensive but hey-- the goal was to fix the shower not spend weeks trying to diagnose the problem. I am now taking the hottest shower with incredible water pressure. In fact, its kindof strong so I take down the handle a little bit. Woo Hoo! I guess I dont have low water pressure after all...

So all in all, I think WQP just didn't deliver and fell short of my expectations and frankly it was just as though I lost $100 bucks. I don't think it was intentional and I know they are professional. I spoke to the owner and let him know and he was very apologetic and wanted to fix the problem. But I was already in progress with getting the job fixed correctly the first time.

I know they have great reviews and I dont doubt the other reviews. In this case, it was just a waste of $100 bucks and week of waiting for a call and the inconvenience of having to shower in the guest bathroom which I hate. Sorry to have to write this....

David W.

1/14/2017

We had a plumbing crisis 2 on December 23 with all our family visiting. Phil and Isaac came out that day and fixed it, and saved our Christmas. The office staff was also very helpful in discussing the problem with us.

Susan P.

8/28/2016

My tub drain was backing up on a Saturday. I called several plumbers and only Water Quality had an answering service. Plumber Phil called me back immediately. He said he would come out in about 3 hours but I scheduled for Sunday morning. Phil came, used the electric snake on the drains in both tubs, fixed the problem within an hour and charged me the amount agreed upon in our phone call. Good work.

Janet S.

10/10/2013 12:00:00 SA

One of the worst customer service at the front desk. Pretty insane rates. Front desk sounded extremely hassled by my asking them to send an invoice. Funny invoices are standard at every other plumbing company. Called right back after scheduling to ask a question and everyone was gone by 4:15, even though official closing time is 4:30 (and every other plumber closes 5pm). The plumber quotes $155 for a Badger 1/2hp garbage disposal and labor. Sounded reasonable since these cost $75 at home depot. Not so says the front desk lady who calls at 8:30 am, it's $155 just for the part. Also insists I didn't answer the phone when plumber tried to bill me. Why would I?? No missed call, no voicemail but she argues for 5 mins straight. Amazing. Won't be calling them back. These guys should spend more time providing better service, not at hassling the customer.

Lisa L.

03/05/2012 12:00:00 SA

Wonderful experience! I contacted Water Quality Plumbing for hot water pressure issues we had in our master bathroom. The minute I explained to them my concerns, they reassured me that they would send a plumber to fix it. They sent a plumber, Jeff and he's the best! He went right to work (being conscious about time -they charge by the hour) and explained everything to me while he fixed our water pressure. He is very honest and personable and incredibly knowlegable. He recommended copper repipe but didn't pressure me to buy it. It took him about an hour to fix our hot water pressure so I asked him to help me with other plumbing problems we had in the house.

Competitive pricing and great availability....They actually answer the phone! : )
Hats off to you Jeff! Thank you for your help - you truly saved the day. 100% Satisfied! I highly recommend Water Quality Plumbing for all your plumbing needs.

Robyn H.

12/03/2013 12:00:00 SA

Long story short - Professional, great service, and great business ethics

I've used Water Quality Plumbing twice now. The first time was for a clogged pipe and the plumber was able to fix it so quickly he asked if there was anything else we needed done since we were being charged for the full first hour anyways. He ended up talking us through a few things we should do (ie. empty water heater) to avoid possible future problems.

Recently my trash compactor started to leak. I called on a Tuesday and they said the first appointment was Friday. The next day, they called to say they had a recent opening that day if I was available which I was. Note: The people you call, or that call you, are always nice, responsive and very professional.

The plumber (Robert) came out to fix my trash compactor and quickly realized I needed a new one. Unfortunately he had installed the last one he had on his truck the day before so he told me he could go get one but would have to charge me for the time it took to go out and get it. At first I was a little disappointed that he didn't have one on the truck as when I called I mentioned it was my trash compactor that was leaking but I wanted to get the repair done so said it was fine for him to go get the part and charge me for the time. Robert ended up getting back with the part pretty quickly and still had 15 mins before the first hour was up. He even said If I can get this in within 10 mins there will be no additional 1/2 hour charge. My focus was on getting the job done right versus quickly so I didn't pressure him but Robert came through and got it installed in 10 mins, just under the hour mark, and therefore there was no additional charge.

I realize the above is just good business ethics, but it would have been very easy for Robert to take a little extra time getting the part or installing it so that I would be charged an extra $55 (1/2 hour) but he didn't and that was much appreciated and will keep me as a loyal customer.

Reviewer M.

02/01/2016 12:00:00 SA

Jason gave me an estimate over the phone for a whole house water softener installation. He came on time and finished it within the timeframe he estimated. He also supported with follow on questions. No hidden fees no funny business. This is how every establishment should operate.

Fair R.

10/11/2013 12:00:00 SA

I can't write a review on their plumbing, but I can say something about the ethics of the owner, Marty. I wrote a review on one of his competitors that wasn't ethical and Marty called me out on it. He was very polite but forceful in making sure I didn't continue doing such things. So I will bet that all the good reviews are written by actual customers and that Marty cares what people say about his company. Which means I would do business with him if I needed a plumber in the area!

Alice H.

5/19/2014

Best plumbing experience ever!!! Chris diagnosed and fixed leaking washer drain pipe in 30 minutes. He was pleasant courteous honest and skilled.

Jay J.

8/25/2014

Well, It's done! Last day of copper re-pipe. The only thing that I am nervous about is that fact that you have 30 days to determine if everything is okay. So what happens if something goes wrong at 60 days?

Pro's
1. Marty (one of the owners) is very responsive and shows a high degree of interest in customer satisfaction.
2. The workers (Arnold, Noyo, and Jose) were so nice, helpful and easy to communicate with. They really made the process as painless as possible.
Jose even moved the smoke detectors at the city inspector's request---but the inspector was wrong according the the instructions in the smoke detector package.
3. Jenny in the WQP office was also always really nice to deal with over the phone in terms of making schedule arrangements, etc.

Con's:
1. From the all the collective experiences with WQP over the last couple of months, it seems that there is a range in terms of knowledge and skills when it comes to the plumbers. If they send out a a different guy, you may get another opinion and another outcome. But, hey, that happens when you see a doctor, too.

The 5-star rating is because I basically feel like Marty stands by his work---and that is of utmost importance to me.

D C.

03/07/2013 12:00:00 SA

Very happy with them!
I chose them because they were a bit cheaper than others. It was easy to make an appointment, the plumber was very efficient, very friendly. It was a very pleasant experience.

Ashish B.

02/12/2013 12:00:00 SA

Reached out to these guys after seeing the reviews.

The Situation: When we turned on the upstairs shower there was a leak and the water would seep through and drip from the lighting fixture on the first floor. Obviously concerned, I called couple of plumbers hoping someone would come and fix this quick.

The Problem: The first person to respond and show up was from Water Quality Plumbing. He (forget his name) looks at the shower and without touching it - tells me that for him to fix it - he would need the tiles removed around the shower head. I am all for it - and ask him to proceed. At that point he tells me that I will have to call someone else who would remove the tiles (another company) and then give him a call back. Once he has fixed the problem - I will have to get the tile company back to get that hole patched up. He then leaves without doing ANYTHING.

Shortly after (an hour later) another plumber shows up. He looks at it with a flash light and decides that its something right behind the shower head. Goes on to fix it - all done in less than 30 minutes for a $75 charge. I was happy and that was that.

The issue: After couple of months - I get a bill from Water Quality Plumbing. They are looking for $125 (or something like that) for the visit. Are you serious. Not only did you not fix anything, you diagonized it wrong and if I had followed your recommendation be out of 300-400$ and more importantly would have taken weeks before coming back to normal.

The issue gets bigger: I then start getting calls from these guys - leaving messages - pay us. Most recently - I get a threat that they will take me to small claims court. Are you guys for real? I would welcome that but I wont get bullied into paying for something you didnt fix or help with.

Beware!

Stacy V.

1/26/2017

I've used Water Quality Plumbing a number of times....when I first bought my house they installed my new water softener and ran gas pipes for my new gas appliances. Almost 5 years later I went out to bid on a whole house re-pipe, with re-circulating pump, and Water Quality's bid was competitive and since I knew their work, I chose to go with them. It was easy to make adjustments to the bid, via email, and I was able to sign and email the estimate and schedule the work, via email and phone. Their front office staff was very friendly and helpful, and gave me all the info I needed to prep for their crew to be in my house for almost five days. And their plumbers were great! First, so friendly, careful and thoughtful...treated my home with care and the fact that I work from home, they were sensitive to me being on the phone, etc. Their work was stellar! They were on time every day and left my house as clean as they found it. Their sheetrocker was also amazing and fixed up all my walls - in the house and the garage. I would recommend Water Quality to anyone. And by the way, my instant hot water and re-pipe are fabulous!

Chris J.

6/30/2013

We had used the company once before for some clogged pipes and had a good experience, so when our rental house reported clanging of the pipes I called them.

I have a full time job, so anything like this means I have to miss work to met and pay the plumber. The first time I called we set a time and a date. The way WQP does their scheduling is like the cable companies, you can request an afternoon or morning time slot. I requested a morning time slot.

The morning of the scheduled visit I waited by the phone till 9am then called asking when they would be out. The told me between 10-Noon, I requested that they give me a call 15 minutes before they arrived so I could meet them on site. Noon came and I called again, was told they were running behind and would be out there ~1pm. I told them I couldn't wait that long having already missed all morning of work, so we rescheduled for the next week. I was a little annoyed, but stuff like this happens sometimes.

The next week, I had a morning schedule again, this time they called me before 9am (I didn't have to call) and the plumber showed up around 10 (right when they said). His name was Sean. He was very friendly and quickly identified that the pressure regulator was the culprit. He was able to adjust it so the knocking stopped, but explained that it was only a matter of time when this fix would knock too and I needed to replace. He explained all the details of how the regulator I had was undersized for the house, showed me the one he would put in. Gave me a price quote. Unfortunately he didn't have enough time that day to fix the issue, but would have to come back another time, but would credit me 45 minutes of this trip for the future trip. Since my tenants were happy the knocking was gone and there wasn't an urgent need. 30 minutes later I was on the phone with the office scheduling to have Sean come back and that I needed a morning slot.

When the new day for my appointment arrived, I waited till 9am and hadn't gotten a call, so I called the office. I was told that I had an appointment between 2-4pm because that was when Sean was on. I told them that wouldn't work, I had taken the morning off of work for the appointment and when I booked it I had specifically requested a morning appointment. They told me I could have a different plumber come out before Noon or if I wanted Sean I could wait till 2-4. I told them them I needed a morning slot and couldn't take the whole day off of work for this repair. I was now a little annoyed and felt a bad trend in the scheduling. Noon came and no plumber, I called the office again and they said they were coming between 2-4, which is what they said I had requested. I was furious to say the least. After I explained yet again how I had already taken a whole morning off of work and how I had already missed another morning of work, because the plumber got too busy - I was now out a whole day's worth of work with no permanent fix. They offered to rescheduled, but I told them thank you but no I would be seeking another more reliable company to fix my issue.

I was fuming. On the drive into my job the owner (sorry I can't remember his name) called me personally and apologized. Explained how this never happens and that customer service was very important to them. He probably spent 10 minutes on the phone with me. I told them that I really appreciated him calling me, but that I was pretty mad at the moment and that if I decided to use them again I would call in a couple of days.

If there is one thing I know is true is everyone makes mistakes, and that life is about how do you deal with them. I really appreciated the owner calling me back so quickly to apologize. After a few days I decided I would give them a 2nd chance. This time I got the first appointment in the morning and they give me a discount on the work, which I really appreciated and was something I recognized they didn't need to do. Sean was the plumber and he was great. Explained everything he was doing and the finished work was very clean. I don't expect to have any issues with the regulator for another 10 years at least.

Despite the troubles I had (the reason for the 4 stars instead of 5), I feel they really proved they were a customer service oriented plumbing company (which can't be said by many) and I will continue to use them again and recommend them to others. Although I will be very careful and clear when making my appointments with the office.

Hamid R.

07/07/2010 12:00:00 SA

I will never use them again!

The plumbers are inexperienced. Last time it took three plumbers to fix a simple leak and every time they sent a new plumber so I had to explain the problem again. This morning they called to reschedule an appointment that was made a week ago and I finally said I had enough of this unprofessional service.

Elise H.

08/06/2014 12:00:00 SA

I found Water Quality Plumbing on Yelp after moving in to our house last fall and have had to call them out twice since. Both times I got the same plumber, Oscar and he is very knowledgable, polite, and helpful. He cleans up after himself, arrives on time and gives us ways to prevent bigger problems in the future. He always offers advice that does not require his time (my money) and I like that! He does also let me know if we may have a larger problem coming up but gives other things to try before we get to that point. I feel like Oscar is always honest and I now have their phone number saved in my phone as our go-to plumber.

S. L.

12/16/2010

We called WQ because our three-year old water heater was having a gas valve problem and they were on our water heater company's warranty referral list.

They came within the time window specified - +1*
It appears that the problem has been fixed - +1*
The person on the phone and the plumber were pleasant -+1*

-1* off because the plumber spent 15-20 minutes on the phone waiting to speak with a representative at the water heater company to help him diagnose the problem and then he charged us for it! If you aren't actively fixing my problem, then you shouldn't be charging me $105/hour for you to be on the phone.
-1* because their rates seem high: $105/hour plus a $15 trip charge.

Would I use them again? Probably not. Which is too bad for them since a lot of the units (200+) in our complex seem to have the same problems.

Katie A.

11/19/2012

I called and was given a same day 2 hour window, 1:30-3:30. By 3:30 no one had come so I called and was told there would be someone at my house in 15 minutes. I waited another hour and called again. This time they said that no one had been assigned to the job. They finally sent some one around 7pm. They fixed the problem in 5 minutes and charged us for an hours worth of work. I don't think I will use them again or could recommend them.

Irene S.

11/06/2014 12:00:00 SA

I noticed a leak in an outside pipe today and called Water Quality Plumbing. We had used them about a year ago for a clogged drain. A very nice woman answered the phone, listened, and then had me talk to someone else who then told me he could have someone there between 2 and 4pm... it was 1pm when we talked.

Rich arrived on time and fixed the problem!

I was home alone and felt completely comfortable.

This makes Water Quality two- for-two in my book!

thanks to Rich and everyone on the team.

Phillip R.

7/16/2013

While I was out of town my family had to cope with a seriously clogged toilet.

They did come out quickly the first time, removed the toilet, snaked the line and charged $195. If that worked, this would have been a 5 star review. However, within 24 hours it was clogged again.

They weren't as fast the second time; the family waited over the weekend with a clogged toilet, They came out after the weekend and removed the toilet and snaked again (for another $125 charge!) but within 24 hours it clogged yet again.

They then told us we had to replace the toilet, ideally with an expensive Toto one. Hundreds more dollars.

By that time I had returned from my trip, I ran hot water through the toilet and gave it a serious plunging and it has been fine ever since.

As near as I can tell they did not attempt to plunge or clear the toilet, but I wasn't there so I can't say for sure. I'm unhappy that I was able solve the problem with a plunger that they couldn't with almost $325 in labor, and a recommendation to spend more.

I imagine they did some good, but I was unhappy with the final result and what I believe to be an inappropriate recommendation.

We may yet replace the toilet, but we will not use this company, at least not for anything toilet related.

Brian N.

10/05/2015 12:00:00 SA

We just moved into a house where Water Quality Plumbing installed the water softener. Our water softener's timing was off due to a power outage and not being an expert, I called the number on the salt tank. Marty *could have* sent a tech out and charged me the hourly rate. Instead, he asked me to send him an email with a picture of the water softener, looked at it, immediately identified the system, got on the phone with me, and walked me through a (very easy) two minute process to reset the clock. It would've been easy for them to make some fast money off of me and left me pretty disgusted, but instead he took the high road.

Eric N.

9/19/2012

In the past two weeks, I used Water Quality Plumbing twice. Their estimates were very competitive, they arrived on time, completed the work, cleaned up, and charged me for the actual time. The quality of the work is excellent.
I have at last found a plumber that I can recommend.

Eric W.

10/20/2013

I called water quality to install a water softener this weekend. From first contact to concluding the installation my experience was A+!
They were prompt to answer my phone call and very kind and helpful. They sent Jason to my house for installation. Jason was extremely kind and extremely informative. Water quality and staff are very professional and I absolutely recommend. Going forward they will handle all of my plumbing needs. Thank you for the great work!!

John L.

11/21/2012

My sister experienced a pipe leak around 11pm 2 days before Thanksgiving, and needed a plumber to come out ASAP. She called 5 or 6 different places that advertised 24 hour emergency service, but all of them either did not pick up the phone or advised her that they would be unable to come out until the following morning. With an active leak, that simply would not do.

Oscar of Water Quality called us back and told us that he'd be over in around 40 minutes. True to his word, he arrived within that time period and proceeded to replace the part that had failed quickly. He also helped us with drying out the area beneath the sink to ensure that the cabinets did not sustain too much damage.

We were so thankful for oscar's prompt and professional service and are glad that he was able to take care of the issue so promptly! Thank you, Oscar and Water Quality Plumbing!

FYI - they charged us $165.00 for the first hour plus $20 for the trip charge, plus the cost of any parts.

Russell D.

10/05/2009 12:00:00 SA

I suspect Water Quality Plumbing gets 75% of it's business from referrals and has a 95% customer recommendation rate. They have figured out that to compete against the big franchise plumbing companies they just need to provide quality work (they're confident enough to offer a 20 year warranty) with excellent customer service.

I have an 35yr old townhouse which had its pipes laid through the concrete foundation. The hot water line broke somewhere down there, so we had a water emergency. WQP were recommended to us by a contractor we trust and they worked out really well. Their solution was to avoid touching the foundation and to re-plumb the house through the dry wall and ceiling. They prioritize such jobs and started the next day, and were complete in 3 days including the dry wall repair. They coordinated and managed the city permits and made life as easy as possible for us.
Their crew were over and above courteous and careful of the fact they were in someone's home. Even with a bunch of dry-wall cutting they kept things clean.

Cliffhanger C.

1/14/2014

Fast service. Rey was really nice and professional. He helped retrieved a washing machine drain plug from a toilet, unclog the bathtub drain, change a water bib, and unclog the grease trap. He didn't hurry to finish the jobs and he did a great job. Definitely will call this company back again for future problem.

Yvonne M.

5/15/2014

Professional, polite, effcient. Recommended by a friend who had WQ re-pipe their home a few years ago. Received an itemized quote and timeline for work schedule. They delivered everything they promised. The contractor who did our inside work and the vapor barrier was supposed to handle the final inspection and didn't. WQ followed up and now all is completed. Highly recommend this local, family owned company.

David B.

4/25/2011

Update:
I've increased my rating as the team at Water Quality contacted me as a follow up and came out at no charge to check out the leak. Their technician quickly determined the cause and had it repaired in short order. I'm happy with how things finally turned out.

Original Review:
Initially my experience with Water Quality went well. I called them just over a year ago to do the plumbing hook up on a new kitchen sink. I was told they would send out their best installer for this kind of job. They came out and did what seemed to be a fairly decent job.

But last night I noticed the seal at the bottom of the sink to the drain is leaking. I talked with Water Quality this morning and they said it was past warranty as they only provide a 30 day warranty of these kinds of jobs. They offered to send someone out at their regular rates (which seem on the high side to me) to fix it. But I can't see having them come back to fix a job that failed about a year after their best installer did the work. It seems ridiculous to me that they only offer a 30 day warranty for hooking up a kitchen sink.

I'm definitely looking elsewhere

Emily D.

9/5/2012

-Reliable, quality work
-Guys are easy to have in the house
-Available in a pinch!

I'm a brand-new homeowner, haven't even moved in yet. I'm giving my mom and mother-in-law a tour early Sunday morning in August. I open the bathroom door and there's a puddle... Oh no! Welcome to homeownership... your sink is leaking.

Mike came on a Sunday, happily explained what had happened and what he was doing to fix things up. When the kitchen sink started leaking a month later, we had Sean and Oscar come out on two different trips. They were friendly, professional and great about advising us on what to do. I haven't compared their prices with many others, but they were cool about trying to save us time and money.

R W.

12/18/2015

Got a quote from WQP for a water softener and reverse osmosis system for my new home after seeing the neighbors use their services. I got about 3 quotes from other local services and WQP definitely provided the best value. The plumber arrived exactly at our schedule time and worked until the job was completed. Works exactly as expected and the job looks professional. They even sent someone to patch the stucco and drywall the next week. Looks and works great. Thanks!

Norm n.

2/24/2012

Just got a repipe done by WQP. We went with them after getting an estimate from another company that was significantly higher for a PEX repipe. [WQP only does repipes in copper]. The representative from the other company gave us a hard sell. Marty Jr. from WQP was much more professional, didn't do any sales pitch and gave a much better price for copper, nonetheless.

I was a bit wary of the process, as I have a toddler running around the house. But the plumbers that came did a neat job on the pipes [according to the building inspector] and were pretty sanitary in their work. I expected to look at the old fixtures and pipes they ripped out laying around, but they had already been taken outside. The plumbers were very punctual in arriving and leaving for work each day. It took the better part of a week to complete the job, but it's certainly better taking more time, than doing a one-day hack job.

There was a small plastic part that was broken on one of the fixtures that was installed. The plumber said another person would bring that part the next day when the final work was done. Generally there's a 90% chance the next person wouldn't have the part, or wouldn't know anything about it. But I was pleasantly surprised when he did bring the part. That shows good attention to detail. The building inspector also mentioned that some companies overlook the electrical grounding aspect of a repipe [which WQP did not]

The sheetrocker did a good job. In the bathroom, you couldn't even tell the wall was cut into, which I suppose, is the sign of a good sheetrocker.

Highly recommended!

D K.

6/25/2010

Found them through Yelp! Got to speak with Marty on our concerns, stretched flex line on the water heater. He gave us the estimate and honored it. Mary scheduled the appt, they were on time as promised, quick and efficient, answered all my questions. Tabatha was very accommodating with the invoice. She had to revise it for us 3 times, but never grudgingly at all! Very pleasant. $15 off thanks to Yelp!

Logan B.

3/31/2014

These guys are the best. If you want people with a lot of experience just give them a call. Sean (15 years with Water Quality) was super fast and a really nice guy. He added a water heater in 2 hours!!!! I use them for everything.

Michele D.

7/27/2016

Water Quality Plumbing is my go-to firm for all my residential plumbing needs. I have worked with them for several years on a range of jobs from water heater installation to re-piping of my Mom's townhome to regular maintenance work around my home. They always do a great job. I was especially pleased with Phil's work last week. He is professional, fast, friendly and an expert plumber with a can-do attitude! Thank you, Phil and Water Quality, for the great service.

Joy C.

7/22/2016

Thanks to Frank, he saved our day! We had a leak in our garage and after calling he was here and had figured out the problem within 30 minutes! He was friendly and asked if there was anything else he could look at! Definitely highly recommended! Be sure to ask for Frank :)

Denise R.

7/20/2016

I have used Water Quality Plumbing many times. However, I was very impressed with Frank's efficient way to fix the problem with my water heater earlier this week. He knew exactly what the problem was and how to fix it. He just needed to have another employee bring him the part. I will continue to use Water Quality Plumbing whenever I need them.

Aubrey E.

1/18/2013

Did a wonderful job! Fixed my problem right away. Also, they were able to do same day service which made my life a whole lot easier. I am looking forward to working with them again to install a new toilet and garbage disposal!

Michelle G.

1/15/2013

Had them replace a leaking pipe beneath the kitchen sink. I really enjoyed working with the plumber as he was knowledgeable and personable that I also had them run a gas line from our garage to our backyard for our BBQ grill. The guys were great! Punctual, competitive, and skilled.

Paul K.

2/26/2014

We just had our house re-piped by Water Quality Piping. This included two bathrooms and a kitchen, all the outdoor bibs, plus the main-line out to the street.

Our house was built in '61, so our old galvanized steel pipes were really on their last leg (water flow quite restricted, discolored water, sludge clogging faucet screens, etc). Now we get great flow, with no noticeable drop in pressure with washer/toilet use, etc.

Water Quality was very nice to work with. They gave us a nice detailed quote, and delivered on every point. Their main office was excellent with communication and kept us in the loop during the 5-day process.

I solicited 3 quotes for this job. One potential bidder never got around to quoting, the second gave a good quote and seemed like a good outfit, but the quote lacked detail (hard to assess what we were getting for our money). Water Quality's quote came out on top (very responsive, good price, clear on what they would deliver)

A couple other nice points: They left the place clean each day. They did a GREAT job running a new main-line through my front yard (put it all back together -- could hardly see evidence they'd worked there... and I'm a guy who likes his yard). They accessed the plumbing in our bathrooms through opposite side of those respective walls and their dry-wall guys did a first-rate job of restoring our walls (including new texture, etc). All in all, it was as painless as I imagine a re-piping could be.

This is a top-notch business.

-PK

Tyler B.

06/02/2011 12:00:00 SA

WQP has shown that good old fashion friendly service goes a long way. Jason was right on time and installed the reverse osmosis system super fast! He's a real pro and nice to chat with as well. Finally we have healthy drinking water that actually tastes like water.

Lauren P.

11/02/2014 12:00:00 SA

I want to start this review by saying that I can recommend this company if your issue is a common one with a clear fix but if you have a problem that requires exploration with advanced knowledge and service, I highly recommend you go elsewhere. The level of communication and service was so abhorrent to me that I have considered that I was possibly taken advantage of or dismissed for some reason.

I used this company for two different jobs. The first was a clogged kitchen sink and I was very satisfied with the work completed. I contacted them a few weeks later when I noticed a knocking noise in the walls of our bathroom when water was turned on and off from any faucet in the house. What I encountered next was a stressful saga that lasted over a period of six weeks and the problem is still not fixed.

Three different plumbers came out on four separate occasions. The first two visits were made by the same plumber but then the third visit was made by a different plumber. I had to spend quite a bit of time re-explaining the issue to him and he even had to call the first plumber to get more information. I really don't understand why the original plumber did not return upon that third visit. The fourth visit was made by someone different, per my request that I wanted an expert to come because I was frustrated that the problem still had not been fixed.

After the third visit, I was told a supervisor would contact me within a day. A couple of days went by and no one had called. So I called them and spoke to a supervisor who was quite dismissive about the situation and unapologetic at all that it was taking so much time or that someone had not called me yet. He just basically said that knocking could be caused by many things and he would send someone out the next day. At that last visit, the plumber determined that it was for sure the shower valve that needed to be replaced. He was very apologetic that it had taken so much time and assured me that we would be taken care of. He said a supervisor would contact me that day. ONE WEEK went by and no one had called. I called in, spoke to a receptionist who said she would talk to the supervisor and get back to me. She called about 30 minutes later and asked me if I could re-explain the problem we were having because the supervisor had no idea what was going on. This was the same supervisor that I had already spoken with! Besides that, shouldn't all of our information regarding the problem and the work completed have been documented somewhere that the supervisor could have looked up? I found this to be unprofessional and insulting. Finally, I did talk to the supervisor later that day and again, he was unapologetic and just said that they needed to replace the valve and that would correct the problem. I went ahead and scheduled that visit but ended up canceling it because I no longer wanted to work with this company as the last lapse in communication proved to be the last straw. I never heard from anyone afterwards....

I completely understand that our problem is a complicated one and requires some trial and error so I won't even go into details of all of the work that was completed (and money spent), including putting holes in our wall, to fix the problem. The last plumber to come out even said that noisy pipes are a plumber's nightmare. So, if that is the case, then why didn't a supervisor or the highest skilled plumber come out to begin with? Or maybe a small crew? Also, I should have been informed from the very first time I called in that this was a complicated issue and could require some time, which I was not. I was not billed for the last two visits, which i did appreciate.

My main issue with this whole experience is the lack of appropriate response time and level of respect in communication. I wonder if I had not called them those two times, would they ever have called me back? That made me feel like an extremely devalued customer. In fairness I will say that I had a separate, more positive experience speaking with a different supervisor after the first visit. Honestly, there were several other little things that occurred during visits that I had problems with but I have outlined the primary ones. Overall, I feel that they were given several opportunities to provide good service but never did.

Elisha B.

4/18/2012

Water Quality plumbing is the best, simply because of their professional and honest approach. I work in the water industry, and I have seen many plumbing companies come and go, but Water Quality is still around because of their top customer service and delivery of quality services. Looking for any service provider can be difficult because you never know what you will get.. this is not the case with Water Quality. Top service every time, prompt and on time, and always a friendly ear to ask questions to!

Kevin H.

12/18/2012

I had a slow leak coming from the Water Heater. Called for an appt and they were able to come out on the same day. I called later afternoon 2:30pm'ish and the technician (Jeff) arrived at my place 1 hour later. He confirmed the leak is coming from the water heater as expected and began work on it. It only took him an hour to replace the thing and by about 4:30pm the pilot light was lit and I was only hours away from hot water.

I recommend this company because they are responsive and definitely knew what they were doing. They were accommodating, being able to squeeze me in so late in the day.

Thanks Jeff!

Jessica P.

1/16/2014

I just moved into a new house and then all the problems of being a homeowner rear their ugly head. A puddle of water begins to form around the base of the toilet, or the toilet keeps flushing on its own. Huge waterbills. I realize I should have called for help sooner and I'm glad I called this company. My father was a contractor and showed us how to do a lot of general home maitenence, so I would like to think I am fairly handy and I can usually figure out how to fix a problem. Not in this case. They sent (Izayus) out to diagnose and help us out. Love this guy! The house had undergone some renovations and the toilet wasn't seated correctly and some other connector part didn't fit. He found the problem and fixed it. Cleaned and sealed everything up and did a wonderful job. I have used this company on several occasions. They are my go to guys. Thanks (Izayus)!

Pat N.

01/05/2018 12:00:00 SA

Fantastic company. We had a serious backup in our kitchen sink, dishwasher and bathroom sinks. Based on some neighbor recommendations and yelp reviews we called Water Quality Plumbing. Initially Phil and Stevie came out and attempted to snake the pipes which they had to do from the roof of the house. The pipes were so badly clogged it was like concrete and wouldn't break up. We would need to have some old pipes replaced and we also asked that they put a cleanout outside our kitchen so when we do need work done they won't have to go on the roof. Today Phil and Jose came to do all the pipe replacements and build the cleanout. They were both great. Once under the house Phil found some cracked galvanized pipes and some other incorrect piping connections. This was all work that was not in the original work plan and estimate. He replaced the damaged pipes and corrected the bad connections. While Phil was under the house Jose was assisting him and also building the new cleanout. They both did an amazing job. They were very polite, friendly, neat and cleaned up after the work was completed. They also did not add any additional charges for all the extra work they did. This is the kind of company you want to give your business to.

Kelly K.

9/22/2014

I agree with Martin R's. review. I had a bad experience with the company and down to the owner telling me off on the phone WITH one of my clients listening to him.

In C.

08/06/2008 12:00:00 SA

This is a great company.

They have done the following work for me since 1999!

Re-Pipe the house (copper repiping).

Water Main replacement.

Installed water heaters, water softner, water filter etc.

Installing Natural GAS lines, earthquake shut off valves.

Multiple Clogged drain visits.

In addition to doing paid work the company proved itself to be a good Corporate citizen by doing FREE work for a community service project.

I would not hesitate to give them more business. As a matter of fact they are going to be more work at my house this week.

The only reason I did not give them 5 stars was that they could use better quality shut off valves when repiping. The valves were brass but with plastic turn handles. These handles break when you most need them in an emergency to shut off the water.

t p.

09/07/2011 12:00:00 SA

My old water heater started leaking on Labor Day weekend, so it was time for a replacement.

About 9-10 months prior I had called Water Quality Plumbing to look into installing a whole house water filter for my townhome, specifically one that could filter the water before it went into my heater, as my heater was getting sediment build-up, in addition to deteriorating just from being about 20yrs old. Marty came out, did a thorough look at the situation and after some discussion we concluded there wasn't nearly enough room to install a filter where I needed it, and it would've cost too much (a lot of custom carpentry) to do so.

I was so impressed with his professionalism and the fact that he came out, spent a good hour or more of his time (for free!) to give me some solid advice on not only the filter, but other plumbing related questions about my water heater, etc... that I kept his card, vowing that when my heater finally died I'd be calling them.

Almost a year later, I noticed the water heater was leaking, so I called Water Quality Plumbing on Monday (Labor Day) and left a voicemail. I also popped Marty an email.

The next day first thing in the morning they called me up, the following morning John T. was out installing my new heater, and he did a really professional job. (I had some special requests: putting down a metal plate I bought to distribute the weight a bit on the wooden stand, spraying Thomson's Water Seal, adding a pan with drain for when the new heater starts leaking in 20 years, etc. He did them all real well, as he would if he were installing the heater in his own home.)

In short, every single person I interacted with was professional, courteous, knowledgeable and honest. Their service was quick, and the pricing was quite reasonable too.

If you've got a plumbing job that you want done right, with no hassle, by an honest company, give Water Quality Plumbing a call. I'm glad I saved their card for nearly a year, and I'll still be hanging on to it for any future plumbing needs.

Audrey W.

10/08/2013 12:00:00 SA

Our water heater stopped heating so my ex-contractor recommended this company. I called too late and I didn't consider it an emergency, so I called at 7:30am. They sent someone in the afternoon. He was a nice guy and seemed knowledgeable. He didn't have the right part, so he called his boss to get one. He encouraged me to get the part paid by A.O. Smith and he helped me with that. That was really great of him :). However that night, we started smelling gas :(. I called PG&E and they said there was a small leak at the control where the guy replaced it. There was another small issue (non-capped T) but again the PG&E guy fixed it. PG&E guy said that can happen, but he thinks Water Quality should have done a follow-up.

R.L. M.

8/18/2011

They re-piped our two-story house including the main water line from the street. The work included the kitchen, three bathrooms, two showers, a wet bar and a laundry room. They also repaired the dry wall that was opened.

Overall, the work went exceptionally well. Chris Leon, the project leader, was very articulate and courteous about what they were going to do and discussed all decision points regarding walls to be opened and replacement fixture types. His work and that of his crew was done very carefully and followed by complete cleanup each day. All furniture, floors and carpets were well protected with plastic sheet. They were careful to select access to the pipes to the second floor baths that minimized damage to the walls. Where possible, opening were inside closets and under counter tops. No wallpapered walls were opened. We could have stayed in the house during the week of work because the original piping remained connect until the last day. However, we were more comfortable staying elsewhere.

While working under the house, they also discovered that the wax seal under the toilet in the first-floor half-bath was leaking. They replaced the seal as part of the overall job with no additional charge. In addition, they replaced the corroded drain under a laundry tub.

The wallboard openings were repaired and textured, ready for painting, very well. In some cases, the wall is better that it was originally. After painting, no intrusions into the walls or ceiling will be apparent.

The office staff was always very pleasant and helpful. Mary Skyberg was very responsive in scheduling the work. They maintained an adequate crew during the work period in order to the complete all the piping work before the weekend as promised. They then finished the dry wall repair in the first two days of the following week.

Generally, we are very pleased with the job and our interactions with the company, and we would use them again if necessary

Jonathan H.

01/03/2012 12:00:00 SA

Water Quality Plumbing did a great job replacing a broken water heater.

They worked with the manufacturer to get the replacement done under warranty without me needing to do paperwork, did the work the same day I called, and were very fair on the service charges.

Tuan T.

03/05/2012 12:00:00 SA

I called them in the morning at 8 am for my leaking hot water heater. The plumber showed up at 9:30 am the same day and started the installation. Richard was efficient, clean and friendly. I highly recommend them. Great prices as well!

Shawn H.

02/04/2013 12:00:00 SA

Had a clogged line somewhere. Called and made an appointment for later that afternoon. She gave hourly rates upfront ($110/hr) and $15 travel charge. Plumber was later than I'd hoped, but within the window. He quickly went to work, unclogged the line, and even reinstalled the toilet for me. Went above and beyond by coming back later after another job to finish the toilet job by caulking it to the floor (he'd had a different color caulk in his truck originally, so he had to stop by OSH).

Colleen L.

9/27/2015

Chose based upon Yelp reviews. Really happy. They answered the phone promptly when I called, had me talk to an expert to be sure the the problem was understood, gave me options for how to resolve, based upon cost. Scheduled me in quickly. Plumber was prompt, efficient. Cleaned up nicely after himself (he had to cut away shrubbery to get to my external water shut-off value to replace it). Very professional and courteous. Highly recommend.

Patrick S.

12/17/2013

We had a clogged line to the main sewer; two other guys came out and snaked but did nothing. Rey from Water Quality Plumbing was great; he knew what he was doing, he did it, and the clog went away.

My highest praise for the company and for Rey!

Tom H.

4/28/2009

Fast response, courteous service, and work done quickly with little or no mess. What more can you ask for from a plumber?!? Oh yeah, and the price was very fair. I will definitely use them again and would not hesitate to recommend them to friends.

Leila S.

10/17/2009

This is the 2nd time I called them for a plumbing emergency.

The first time was amazing. I was getting sewage up my showers.
They came out fixed that stoppage, fixed another in the bathroom and replace the innards of one my toilets for a little over $200.

The 2nd time they fixed a clog in my kitchen sink. Rather than uncoupling the joint they cut the pipe and reattached. They guy said it
was a more reliable way to do it since re-attaching joint doesn't always work. I'm not sure he didn't just take the fastest way out.
But.. he was quick and my problem was solved.

Justin J.

5/13/2011

Only plumbing company I trust with any and all my plumbing needs. Bought my house a year ago and had a new sink, garbage disposal, water line to the fridge and all the piping underneath my sink put together by them. Did an amazing job, no issues still to date. My next project is a new water heater and possibly installation of a water softener and I will definitely be using them. Very friendly, no rip offs or hidden fees, all around great company with great employees.

Sjc G.

5/15/2012

UPDATE on 5/15/12: I had a follow-up discussion with the current owner. I learned that, although he is the fellow in the video, he isn't the unprofessional guy referenced in my review. Therefore, poor customer service may be a thing of the past at Water Quality Plumbing.

That said, I stand by my review and 2-star rating, since they fairly and accurately portray my personal experience with the firm when my home was re-piped many years ago. Bottom line -- My review and 2-star rating may not be applicable today, but I can't realistically update them, since the firm has not done any work for me since the re-piping.

Dave C.

08/09/2012 12:00:00 SA

These guys just put a water softener in my house. The price was right and the work was done perfectly and quick. The thing I loved the most was that I never felt like I was talking to a used car salesman, and there was none of that up-selling or overcharging that I have experienced in the past. These are down to earth people running an honest business, and my house is much better because of it.

Ben C.

11/27/2013

Last Sunday had an emergency with my H20 heater. Was delighted that WQP could send someone within 2 hours. Rick was terrific, he pointed out the problems, discussed alternatives and made suggestions. I never felt pressured or sold to and ended up replacing the 15 year old H20 heater. A quick churn through Google told me that the price for installation and and the heater itself were right in-line with expectations...would use them again for certain.

Linda H.

4/22/2015

Wow....WATER QUALITY PLUMBING is incredible! They re-piped our home 18 years ago. We had a water leak under the house that they fixed yesterday. I paid $385 and after he left, saw the 25 year parts and labor warranty on the original bill. I called them back and asked about it. Today got a call that they would be giving me that full credit. HOLY COW.....who does that? Highly recommend them for their incredible customer service and excellent work. Thanks WQP!

Pamela R.

5/15/2014

The second time they came back to fix the new toilet gear they installed, they replaced the flap with the rest of the gear and now the toilet is working well and not making noise anymore.

Knut V.

08/02/2012 12:00:00 SA

I called to ask for a garbage disposal installation. Mary answered and explained that when you added their travel charge (apparently Fremont is outside their usual service area) it would cost me more to use their company than if I got a local Fremont based firms name off of Yelp. Talk about honest and helpful! Not to mention plain old NICE!i

Shirley H.

12/30/2014

The water heater in our garage had leaked all over the garage floor. It was obvious we needed a new one. I called our home warranty company and the plumbers who came out that morning wouldn't be able to install a new water heater for 5 days (Friday to Wednesday). I called Water Quality Plumbing and one of the owners had answered the phone. I explained the situation and within an hour,a plumber with a Bradford-White water heater was installing it our garage. The plumber was knowledgable, efficient and hauled away the old water heater. What customer service!! Thank you for the prompt service on a Friday afternoon before Christmas and overnight guests arrived!!

Ed T.

7/14/2013

I used Angies List to find a highly rated plumber nearby. Called Water Quality and set up an appt.

Angel called 15 minutes prior to arrival. He listened carefully to our request to replace 4 hose bibs. He accomplished the whole job in under an hour. It was quality workmanship and very cleanly done. He then listened and diagnosed an irrigation valve problem for future repair. The price was reasonable for services rendered. We are pleased to now know where to turn for a reliable plumbing service.

Darryl D.

1/29/2015

I called up Water Quality to come out to the apartment complex that my grandmother owns and that I help handle property management at. She was interested in getting a water softener set up in the building where the previous system had been set up many years before and was no longer in service. After making the call, we set up a time where Jason came out to look at the old setup and assess the needs and capabilities of the complex as well as what could work logistically with the service room on the property. After taking into account the measurements in the room, size of the complex, and the needs of our tenants, we discussed the options and decided on putting in a new water softener system. Having the knowledge of an expert was incredibly helpful because I would not have known where to begin and felt like they kept our needs, interests, and budget in mind when finding a solution.

When the crew from Water Quality came out to install the new water softener and tanks, they were prompt, thorough and incredibly friendly. They got right on the job and began the installation. They were hard-working and were very diligent in making sure the installation was being done right every step of the way. After the initial setup, another employee of Water Quality came to inspect the work and ensure that it was ready to be put to use. After doing so, they even took away the old tank and disposed of it for us. They gave us information on where and how to get the salt and we did just that, we even set up an area in the storage room to keep the salt. There have been no issues with the system since but I know that we would call Water Quality first thing if there had been any. My grandmother is very happy with the service and not having to deal with the old eyesore that used to be in its place. Our tenants are very appreciative of the change and we are glad to be able to provide this to them.

Steve D.

10/21/2014

One phone call and the problem was solved. I was not over charged and the work was high quality. THANK YOU Water Quality Plumbing ! Christina was also very helpful.

TL K.

4/20/2009

We have used WQP several times for emergency situations. They have been great about getting to us before the end of the day and then fixing our issues quickly and for a reasonable cost. I will definately use them again, hopefully next time for something planned

hope g.

12/10/2010 12:00:00 SA

DO NOT USE THESE GUYS!! Poor customer service!!! We were without hot water for over a week because they did not follow up on ordering a part. Then, when the part finally came in they could not properly install it, leaving us without hot water for another day. They even tried to get us to pay for the work they did, even though they left us worse off than we started.
Horrible!!

Ryan B.

05/12/2011 12:00:00 SA

Amazing customer service,quick and fair $ for plumbing/repair and re-pipe. great family owned plumbing company for all plumbing wants/needs. Highly recommended!

K C.

7/25/2011

Last month, I had Water Quality re-pipe my house with copper, replace the water heater, install a water softener, and put in a sewage cleanout. I was very happy with the timeliness and quality of the work.

The re-pipe crew, in particular, did a great job and was very tidy. The guy who did the sheetrocking was not as fastidious, but I was still satisfied with the final results.

There was always someone on site who spoke English, and the office staff was friendly and responsive.

Be aware these guys are pretty busy this time of year. If your job is not urgent, as mine was not, you may have to wait a few weeks for a re-pipe.

The only reason I did not give them 5 stars is that there were some stupid mistakes around the inspection (unrelated to the quality of the work) that caused 3 iterations on the final inspection, at least one of which could and should have been entirely avoided.

I would definitely do business with Water Quality Plumbing again.

Rudi S.

7/27/2011

I highly recommend this place. They don't try to sell you something you don't need, they spend time to explain what you need and they arrive on time and don't leave until everything works fine.

We have a house softener and an undersink reverse-osmosis (RO) water filter and the original company (not Water Quality) was calling every year to replace all three cartridges for a little over $200, and charged to check the water softener.

At one time our water softener didn't seem to be working and the original company didn't answer the phone so we found Water Quality over the web. Jason came out the next day and simply tweaked some settings and it started working. He explained everything so well, we really liked him (and naturally he left the Water Quality sticker on the softener).

The next scheduled time we needed the RO cartridges replaced, I called Water Quality but to my surprise they wouldn't sell me all three, explaining that the middle filter ($90) probably didn't need replacing. I brought down some samples at their request and they showed me that it was working fine; all I needed was the pre- and post- filter. So they saved me $90 even though I was already willing to pay it.

They didn't have the filters in stock but got them the very next day.

I put the cartridges in but the system was old enough (15 years) and I was newbie enough that I twisted something and caused a leak. I took a picture of where it was leaking and Jason found a part and explained how to put it in.

Naturally while I did that other leaks happened, so finally I called and made an appointment for Jason to come out and either fix or replace it, as needed. They quoted me a visit price and a replacement price which seemed reasonable. When he came out he showed me where it was leaking and what was necessary and gave me the choice of repair/replace.

I chose replace and he put in the new one, charging only the replacement cost but no visit cost. During the entire time he explained everything he was doing. He added quarter-valve cutoffs for the entire system, a cutoff valve for the icemaker, and a back-something valve so if the sink stopped up it wouldn't pollute the filter through the overflow exhaust. The old system had none of those.

I have no hesitation recommending this guys.

Andrea M.

10/10/2011 12:00:00 SA

I have used Water Quality Plumbing and Serv All at my home and through work - I am a Property Manager. Marty and Jason are both terrific and the firm does good work, which they stand behind. My experience with them has been GREAT!

Melynn A.

11/08/2011 12:00:00 SA

I called Water Quality Plumbing on a Monday afternoon, and they actually answer their phones! No leave a message recording, a real live office person with knowledge!

I gave a quick description of the problem and was told that they could handle it and would call me Tuesday morning between 8 and 9 am to give me a window. PLEASE NOTE: This was simply a misbehaving toilet, NOT an emergency.

They called me right around 8 am on Tuesday morning with a 1/2 hour window!!! Between 9 and 9:30 am. Promptly at 9 am John arrived, fixed the problem, and had all the necessary parts with him.

Professional and efficient! I am thrilled to have found a plumber that I can count on. Will absolutely call them again!

T T.

1/25/2012

I have used Water Quality Plumbing twice now and they do not disappoint.

First time was during our move into the home and the inspection report called for some fixing of the pipes in the crawl space plus there was some leakage in a tub. The reason for 4 stars instead of 5 was the plumber forgot to include a new plug for the bathtub after he was done with his work. So they had to come back to do that another day. But in general, he was very friendly and professional.

Second time happened just recently when the 30-year old water heater decided to spew water all over the laundry room and I came home to a small flood. Flustered and annoyed, I called the company up and was promptly greeted by the professional and helpful voices of their customer service reps (one of them is Mary). They were very straightforward in the cost of replacing the tank and even reminded me that there was a Yelp special to save some money. They were able to remove my old heater and put in a new one on the same day. Jerry helped me with this and he was courteous (didn't step into the house at all even though he was welcomed to - stayed in the garage/laundry area) and made sure he didn't make a bigger, wetter mess while removing the tank. There's a 6 year service on this water tank and so I could call them if I need additional assistance.

This water heater is more energy efficient and I get hot water so much faster now - wooohooo! These guys will have my business for a long time to come.

K M.

2/17/2012

I purchased an Aquasana Whole House Water Filtration System from the manufacturer in Texas. So when it arrived, I needed someone to install it. Problem was that the water main was at the front of our house and our garage had not been plumbed for any plumbling.

I called Water Quality Plumbing.
They had to go under our house - which was a challenge because of multiple remodels and a maze of old substructures under there - and run pipes from the main, to the garage and back. They also had to make sure that none of my 5 outdoor faucets were running through the filtration system.

Their men were well spoken, clean with their work, communicated what was happening and did an excellent job. Jason did the actual installation of the system and I am now up and running in less than 2 days. My down time for running water was minimized by the men running parallel systems until the actual hook up.

Wow - something that you don't always find in the construction type business.

I would DEFINITELY recommend these guys - matter of fact, I am scheduling them to come out to fix some other plumbing issues that we have.

R L.

2/20/2012

Excellent service. Honest, prompt, and reliable. They installed our water softener and have fixed a few other miscellaneous plumbing issues over the years. They have provided consistent customer service over many years.

Roger W.

2/20/2012

Water Quality did a great job on our home repipe. Marty was professional concise in describing requirements;process;company background, etc. Offered the best price of three estimates obtained.It was a four day job from beginning to end. They did a complete copper repipe and new water heater replacement. We were never without water during the entire period except for a few hours on the last day as they switched over the water to the new copper pipes. They restored Sheetrock to ready to paint condition and even replaced ceiling popcorn. Would highly recommend to anyone.

Hariny K.

08/08/2012 12:00:00 SA

We had our water heater installed and overall i'm satisfied with their work. Mr Marty, the owner was very honest and out front. He explained me about the types of water and what suit us best based on our budget. He also gave me a very good estimate compared to other plumbers who quoted a bit higher. i really like the honesty in him. The reason i gave 4 stars instead of 5 is because the plumber the sent us to replace the water heater, did not even bother to explain us about the settings or how to operate it. We are first time home owners and we basically have no knowledge about these things. When i asked the plumber few questions, he did not answer me properly. that was a bit disappointing. i think his name was Isaias Peni.Few days later we had some problem on how to ignite the heater because the water was not getting heated. so we called water quality plumbing and they sent another plumber whom was so helpful and explained us very well about how to operate the heater and also told us some tips on how maintain the life of the heater by draining the water every 4-5 months. The tips he gave us will be very useful for future.
Overall i am really satisfied with Water Quality Plumbing and i highly recommend them. Just make sure they send you a good plumber to do the job.

pat s.

3/26/2013

This is the 4th time that we've used this company and we have been really pleased with their work. Jeff was here today and did an excellent job finding the source of a leak under the house and fixing it on the first try. We wouldn't use any other plumbing co.

S K.

5/25/2012

Straight forward, doesn't try to sell you on anything, and are very knowledgeable.

Just got my water heater replaced today. Chris came by, was prompt and efficient in my water heater installation. Since I just got it replaced today, I will only give it four stars. But both people I spoke with on the phone, Jenny and Paul, were very helpful. I called this morning for a quote, called again in the afternoon to see if someone was available today, and had someone show up on my doorstep in ~45 minutes. Can't get better than that. Will definitely use them in the future and would recommend using their services.

Eric L.

8/29/2012

I'm an engineer so I'd like to think that I can fix anything. However, a recent leak in my home had me scratching my head for days. I eventually gave up and called Water Quality Plumbing to troubleshoot the issue. The company was familiar with my HOA and ended up working directly with our property manager to handle the problem. Within 2 days, they found the leak and fixed the broken pipe inside my wall. Although they left a big hole in the building, they did what was necessary to fix the leak and I'm thankful for that. I will be using Water Quality Plumbing again for all my future plumbing needs.

Bell C.

06/11/2015 12:00:00 SA

I have used Water Quality Plumbing for many things, small jobs, big jobs like copper repipe and emergency jobs. Overall, I think the owner is a very honest guy and I trust them with the bigger job. Was happy with the emergency job, the guy was fast. So, why minus 1 star? When the company was big, not every plumber who comes out has same experience. Some of the junior plumbers definitely took more time to do a simple job, ending up costing twice as much. I was comparing to the emergency job I have, which was more difficult bcos of broken pipe while the other was a simple replacement. The plumber was apologetic and tried to explain why it took him that long, but he was less systematic, didn't shut off the water from st properly and ended up repeating soldering multiple times (he claimed my water meter valve broke that he couldn't shut off water completely which was disputed by water company that I called in the next day...) and he also spent at least 30 min looking for a part as he thought he might not have. Of course I was charged for that. At the end of the day, I'm not sure if hourly rate works for every single plumber as I paid almost $500+ just to add a shut off valve to the main while it only cost $200+ to fix a broken pipe after after hour emergency.

Charlie E.

11/25/2012

Same day service for my tenants who had a very bad leak from the water heater. Honesty is a priority for this company since another quote from *Affordable Water Heaters and Plumbing Inc* said the part was only special ordered and I had to replace my entire water heater! Water Quality Plumbing saved the day, came out the same day, replaced only a very small part ($35) and of course labor to install. I went from having to spend $3000 for a new water heater to only spending a little over $100. Thank you again Water Quality Plumbing as you guys are my new plumbers and will be for our Condo Association.

Sabrina J.

11/12/2013 12:00:00 SA

Water quality plumbing is really terrific! They accommodated my rushed project and showed up on time each day. These guys are ethical. They don't overcharge for additional hours and easily installed my new hybrid system.

Ed B.

05/05/2011 12:00:00 SA

I had Water Quality install a gas line for my fireplace and to my patio for a BBQ. They helped size the line, knew code as to where to place shut off valves, and accurately drilled through a thick brick chimney to place the gas line. They checked their work, cleaned up, very happy. Recently had them back to do the same at my in-laws house - different guys, same great job.

Alexis M.

09/04/2009 12:00:00 SA

I hired Water Quality to re-pipe my house on the recommendation of a friend, and in general, I'm very happy with their work. The guys who did the pipe work were terrific - on time, and everything was so clean at the end of the every day. I was also really impressed with how small the holes in the sheetrock were. Very professional. However, the guys who did the sheetrock replacement were less than tidy, and the texture matching was so-so. Water Quality also needs to improve communications with their customers. I had to call them several times to ask what the status of the job was (that's the reason for 4 stars instead of 5). I really couldn't tell when they were actually finished until they asked for payment. If I had it to do over again, I would happily hire them to do the pipes, but I would have someone else do the sheetrock. They really know pipes!

Lesley J.

2/17/2013

Highly recommend Water Quality Plumbing! We bought our house recently, and had no idea what is going on when our sewage backed up and the toilets not able to flush water any more. Our house starts to smell, and it's long weekend as well. I searched on yelp, found a couple of companies with good review and called, but a lot of them were either fully booked or not working during weekend. And I called Water Quality. The operator told me someone would call me back in 20 minutes, and Oscar did call me in time, and arrived in 2 hrs. He resolved the issue smoothly with a reasonable charge, and gave us good suggestions about what's going on and how to prevent it. We are very grateful for their in time service, they saved us for a smelly long weekend! Highly Recommend their sevice!

Michael L.

7/30/2010

very pleased with their performance and proffesionalism. Jeff arrived when they said he would and got right to work. i had a kitchen faucet and hot water dispenser controler replaced. both were done and work great. while working on it jeff saw that the drain hose from the garbage disposal was cracked and replaced it for me. everything works great would highly recomend them

David L.

09/04/2013 12:00:00 SA

Work done is ok. Communication is poor. Ask them to do additional work at a rental property but never really got a straight answer as to whether the work was completed or not. Talk to them and they said yes, it's done. Invoice notes stated otherwise. I will need to check myself.

W. M.

7/20/2012

I will not recommend Water Quality. I had unpleasant experience from the plumber - all the way to the office personnel. The connections leaked, my water meter box broken, and got little help from the office. They don't have time to discuss anything with me; particularly, when it is about the price!

My main water pipe was broken a couple days ago - in the morning. I called water quality. I had to call them second time in the afternoon asking them to send somebody to take a look, estimate, and do something to help me get the water to the house while waiting for the re-piping work to be done. The office sent a plumber in the late afternoon.

To help me getting the water into the house temporarily, he used a host to connect water meter to the valve in front of the house. In the process of connecting a host to the water meter, without any thought, he cut off the old main pipe from the water meter. Then, he connected a new valve to the meter and just seemed to realize that the meter with the new valve connected was longer than the length of the meter box; and that when he broke off the wall of the box to make room for his new meter/valve invention. I got the water into the house that evening. Thank you. I asked him about the cost of the box. He called the office and gave me three prices - 80, 90, 100. What! So confusing. Then, he gave me the price for the job. O.K. It's not cheap. I told him I wanted to talk to his supervisor or boss before I could make decision. Anyway, I paid $125.- him as asked for his coming to get water into the house -- but not to break water meter box because he was careless and required me to pay for his mistake!

Soon later, each connection between the host and water meter and the host to the valve in front of the house started leaking .

I had a bad feeling since he broke the wall of the water meter and later the host connection started leaking. Is this the work of the 26-year-experienced plumber?

The next morning I called the office trying to talk to the owner or any supervisor because I wanted to know what would happen in the re-piping procedure and what would be charged on me. In short, I wanted to get the invoice and final price. Nobody called me back or stopped at my house. Never got any invoice either.

Also, I reported to the office about the water leaking at the host connection. I had to call the office two more times to get the price, but no invoice or any details about the work.

Do I have the right to know what I would be charged for - in writing?

The same plumber came back around 3 pm. spent about 5 minutes fixing the leak at the host connection. Shortly after he left, the host connection started leaking again. I had to put a bucket underneath the leaking spot. Don't want to waste the water to the ground - the water I was going to pay for even though it was not my fault! The next morning, I got the 2-gallon bucket full of water from the leak.

Mr. supervisor called me around 4:30 pm. while I was driving. Listening to his message later, I found out the price plus I had to pay for the water meter box and another extra thing - to replace the water meter. What? The plumber guy had never mentioned anything about replacing the water meter. I called him back when I parked my car. It was around 4:45 pm. Nobody got my call. So, their working hour from 7:00 to 5:30 is a joke!

Now, without an invoice in writing and an opportunity to discuss the work with the company's authority face-to-face, will I get any more surprise?

Sincerely, I felt sorry for myself that I called this company believing that they have been in business since 1970 should warrant their being professional and high quality of work and customer services. Wrong! For two days I have been dealing with them, I could not find any! Just a hosting job, their 26-year-experienced plumber could not make it stopped leaking. What was going to happen if I let them do the repiping work.

I decided not to do business with Water Quality any more.

I would like to recommend TrenchFree company, which I turned to. Fast, highly professional and exceptionally working quality. Great customer services and courtesy.

P R.

05/11/2012 12:00:00 SA

Very happy with their service. Gave me a good rough estimate over the phone. Oscar came out and did a great job. Saved me $100 compared to a competing bid.

Carlene T.

5/20/2013

Ok just to preface, this was a few months ago so the timeline may not be 100% accurate, but I think I'm pretty close... The point is, some things were not done in what we perceived to be a timely manner.

We were really excited to use Water Qualify Plumbing for some fixes on our first house, as they had great reviews on Yelp and our initial experience was awesome. Unfortunately, however, the Meh. I've experienced better. description of the 2-stars in Yelp is accurate.

Issue: Hot water would be hot for about 5 minutes, then would go lukewarm. Also, leakage by the handle as determined by our house inspection.

What we thought the solution should be after talking with people at Conleff Plumbing Supply: To replace the shower things through cutting a hole in the back.

The good: Our plumber came out and was awesome! He was on time and went above and beyond. We thought for sure the issue was with the actual handle, but alas, he replaced that and it still was going hot and then lukewarm! He determined the issue was at our actual water heater, where there was some sort of valve installed that was (A) installed the wrong way (vertical instead of horizontal) and (B) unnecessary? So he said it would be best to just cut it out and put in regular piping. So he did that and ta-da! No more problems there! Then, we also asked him to take a look at our dishwasher since again, in the house inspection, they said it was weird because they couldn't tell where the water went out.

The not-so good: He couldn't determine where the dishwasher drained, so I guess that became a forgotten issue, but he did notice that our insta-hot tap was leaking. He looked at it and told us that the unit was really nice and it would be worth replacing the broken part (filter or something?) rather than replace the entire system. He said he would take the system with him and look up the part, order it, and then come back and re-install. Well, a few days turned into a week and we called to follow up. They found that the filter we needed wasn't allowed in California (it allowed too much lead or something) so we needed to replace it with an entire new system. We asked if we could possibly get the filter in another state and then they could install it. They said no, which we understood since we didn't want them to be liable for anything, so they offered to replace it with a completely new system for a little less than what the fix would have cost initially. We said that was fine, so they said they would research it for us. Well, a few more days turned into a week or so and we called again to follow up. They brought someone out right away to install the new unit, but didn't return our old Franke system. We asked the new guy and he didn't know what we were talking about but would ask the office to ask our previous plumber. He installed the new system and it was, again leaking. It was just a busted gasket or something, but they had to come out again the next day to replace that. Of course, with no information on our old system.

Bottom line, never got the old system back, but over the course of several weeks, got everything fixed. We know we probably couldn't use the old system, but it was still ours and we would have liked to at least heard about it. Maybe it needed to be disposed of properly and they were actually doing us a favor? We'll never know, but would like to.

I think just the delay in response and need to follow-up many times was annoying. If they promised to call us back, it usually didn't happen in a timely manner so we had to continue to call them. Sorry guys, although the initial experience was good and everything was eventually fixed, due to the lack of return of our initial property and poor communication, we will be looking elsewhere the next time we have plumbing needs :(

David T.

10/19/2010

Honest plumbing company. Had the main water line from my meter to the house replaced. They worked very quickly and satisfied with the work. Marty was nice and I would do business again with him. I have already referred one person to Marty who needs to do the same job.

Kiersten L.

2/25/2009

I originally found Water Quality Plumbing through Angie's List. They have taken care of everything from hooking up the water line for my fridge, to fixing calcium deposit issues in my shower. They bend over backward to work within my schedule constraints and show up when promised. Every person they have sent out has always offered extra helpful information as to how I might fix and issue by myself. For example, CLR to clean out shower heads. In each visit they took special care not to damage the surrounding areas of the work. In the shower, they moved towels and rugs so they wouldn't get dirty. For the fridge, they put down plastic mats not to damage/scratch the wood laminate flooring. Unfortunately for weekend and after hours, they charge time and a half. However, they do offer discounts for Angie's List members, a great deal. I was happy to find out the do external plumbing as well, and look forward to hiring them to do my backyard sprinkler system.

Enzo I.

3/17/2010

I have used water quality for numerous projects, bathroom remodels, kitchen remodels and service work. They have always come met my deadlines as well as provided quality work. In comparing other companies that I have used the major difference was the quality of work. Some companies try and cut corners but not Water Quality. The one drawback I must note is the new construction crew I have noticed can be a bit slow. I think this is mostly due to the fact that they are so thorough.

Martin C.

7/21/2010

Water Quality Plumbing recently replaced our old galvanized pipes with copper plumbing for our home. They are awesome! They will go the extra distance to make sure you are satisfied and they take the time to explain the whole process. Their prices are very competitive.

S T.

10/08/2010 12:00:00 SA

Our old steel pipe underneath our lawn connecting to the water main started to leak due to rusts in the pipe. My husband shut off the water main to stop the leak but it means no water in the house. We needed someone to get the problem fixed right away. We called several companies the next day. We knew this was going to be expensive so we go several bids. I saw Water Quality Plumbing on yelp and gave them a call. We chose Water Quality because they were responsive, professional, and gave us a competitive bid. They responded right away. Marty came out and provided very helpful explainations of how the pipes would get replaced as well as our options. They started the job the next day as promised.
On the day of the job, I was concerned that the job would not get done in one day and Marty came out personally to helpout until the rest of his team showed up. Not only did they complete the job in one day as promised (which means we got our water back that night), they came out the next day to honor the warrenty when my toilet's tubing got plugged due to some reminants of the pipe replacement. I highly recommend them and would use them again.

Terence L.

06/07/2011 12:00:00 SA

I had a problem with my water heater. I called them in the morning, they were polite, super responsive. They found that the required parts were still under warranty and went out of their way to get out to my place quickly and their communication was fantastic. I highly recommend this company. Fantastic.

L V.

08/09/2010 12:00:00 SA

All of a sudden my kitchen faucet wouldn't turn off! I searched Yelp quickly and found them rated as one of the top rated companies. The receptionist was very nice on the phone and was able to schedule someone to come out right away. He came quickly and figured out the problem. He even found where to turn off the water to the house, as I actually didn't know! He worked quickly to fix it. Another plumber had to come with another part and even though I was told he would come within the hour, he actually came as the first guy was leaving. Everything is great now!

Joey P.

09/07/2011 12:00:00 SA

Water Quality Plumbing is the best plumbing company I have ever used. They show up on time, have great pricing, do honest work, and the customer service is amazing. I'm a local Realtor and I use them on all the properties I represent and I recommended them to all my clients. They are very professional and it shows why they have been in the business for 40 years. I highly recommend them.

Chad S.

8/15/2012

On time, work done professionally, fair rate. Mark was great. Well done water quality!!

susan r.

11/23/2012

Mark just came out and fixed ALL my plumbing problems! He was very pleasant but also so competent! He came to fix one problem and then I said, and how bout this and this! He fixed them both. THANK YOU MARK! WQP is lucky to have you! You will be the guy I call in the future! Nice to have a plumbing company you can TRUST! They also did my water heater, water softner and plumbed it in Sept. They did a great job with that too. That was Jason! Also so nice!

Ganesh V.

3/25/2013

Excellent service! I had our 2 floor home repiped (copper plumbing). I was dreading cost overrun. But, Marty and his crew finished the task right on budget. The crew (repipers and sheetrock contractor) knew what they were doing and kept us abreast of progress. Work was of high quality. Marty also arranged for the inspection and asked for payment only after the inspection was complete. Marty runs a solid operation with qualified workers.I would not hesitate to hire Marty and his crew for any other job in the future.

Evans P.

11/02/2012 12:00:00 SA

My house needed to be re-piped. I got 3 bids. Water Quality Plumbing was in the middle. I was impressed with Marty when he came out to give me an estimate. He made it clear that while they would work quickly, his main priority was to do it right, not necessarily fast. The crew arrived on time on the appointed day. The same crew (Angel & Omar) were there every day, and showed up when promised. There was a minimum of disruption to my daily routine. They cleaned up after themselves each day. Whenever there was the opportunity for me to make a choice, Angel explained the options very clearly. I had to leave town prior to the inspection and sheet rocking & taping. I was very comfortable leaving them a key. When I returned I was amazed at the top quality job of sheet rocking & taping. It was perfectly smoothed, and the mud was blended as evenly as possible into the existing paint. Water Quality did everything they said they would do, on time, at the quoted price. No last-minute surprises! I enthusiastically recommend them and will definitely use them the next time I need plumbing services!

Enzo I.

3/17/2010

I have used water quality for numerous projects, bathroom remodels, kitchen remodels and service work. They have always come met my deadlines as well as provided quality work. In comparing other companies that I have used the major difference was the quality of work. Some companies try and cut corners but not Water Quality. The one drawback I must note is the new construction crew I have noticed can be a bit slow. I think this is mostly due to the fact that they are so thorough.

Martin C.

7/21/2010

Water Quality Plumbing recently replaced our old galvanized pipes with copper plumbing for our home. They are awesome! They will go the extra distance to make sure you are satisfied and they take the time to explain the whole process. Their prices are very competitive.

S T.

10/08/2010 12:00:00 SA

Our old steel pipe underneath our lawn connecting to the water main started to leak due to rusts in the pipe. My husband shut off the water main to stop the leak but it means no water in the house. We needed someone to get the problem fixed right away. We called several companies the next day. We knew this was going to be expensive so we go several bids. I saw Water Quality Plumbing on yelp and gave them a call. We chose Water Quality because they were responsive, professional, and gave us a competitive bid. They responded right away. Marty came out and provided very helpful explainations of how the pipes would get replaced as well as our options. They started the job the next day as promised.
On the day of the job, I was concerned that the job would not get done in one day and Marty came out personally to helpout until the rest of his team showed up. Not only did they complete the job in one day as promised (which means we got our water back that night), they came out the next day to honor the warrenty when my toilet's tubing got plugged due to some reminants of the pipe replacement. I highly recommend them and would use them again.

Terence L.

06/07/2011 12:00:00 SA

I had a problem with my water heater. I called them in the morning, they were polite, super responsive. They found that the required parts were still under warranty and went out of their way to get out to my place quickly and their communication was fantastic. I highly recommend this company. Fantastic.

L V.

08/09/2010 12:00:00 SA

All of a sudden my kitchen faucet wouldn't turn off! I searched Yelp quickly and found them rated as one of the top rated companies. The receptionist was very nice on the phone and was able to schedule someone to come out right away. He came quickly and figured out the problem. He even found where to turn off the water to the house, as I actually didn't know! He worked quickly to fix it. Another plumber had to come with another part and even though I was told he would come within the hour, he actually came as the first guy was leaving. Everything is great now!

Joey P.

09/07/2011 12:00:00 SA

Water Quality Plumbing is the best plumbing company I have ever used. They show up on time, have great pricing, do honest work, and the customer service is amazing. I'm a local Realtor and I use them on all the properties I represent and I recommended them to all my clients. They are very professional and it shows why they have been in the business for 40 years. I highly recommend them.

Chad S.

8/15/2012

On time, work done professionally, fair rate. Mark was great. Well done water quality!!

susan r.

11/23/2012

Mark just came out and fixed ALL my plumbing problems! He was very pleasant but also so competent! He came to fix one problem and then I said, and how bout this and this! He fixed them both. THANK YOU MARK! WQP is lucky to have you! You will be the guy I call in the future! Nice to have a plumbing company you can TRUST! They also did my water heater, water softner and plumbed it in Sept. They did a great job with that too. That was Jason! Also so nice!

Ganesh V.

3/25/2013

Excellent service! I had our 2 floor home repiped (copper plumbing). I was dreading cost overrun. But, Marty and his crew finished the task right on budget. The crew (repipers and sheetrock contractor) knew what they were doing and kept us abreast of progress. Work was of high quality. Marty also arranged for the inspection and asked for payment only after the inspection was complete. Marty runs a solid operation with qualified workers.I would not hesitate to hire Marty and his crew for any other job in the future.

Evans P.

11/02/2012 12:00:00 SA

My house needed to be re-piped. I got 3 bids. Water Quality Plumbing was in the middle. I was impressed with Marty when he came out to give me an estimate. He made it clear that while they would work quickly, his main priority was to do it right, not necessarily fast. The crew arrived on time on the appointed day. The same crew (Angel & Omar) were there every day, and showed up when promised. There was a minimum of disruption to my daily routine. They cleaned up after themselves each day. Whenever there was the opportunity for me to make a choice, Angel explained the options very clearly. I had to leave town prior to the inspection and sheet rocking & taping. I was very comfortable leaving them a key. When I returned I was amazed at the top quality job of sheet rocking & taping. It was perfectly smoothed, and the mud was blended as evenly as possible into the existing paint. Water Quality did everything they said they would do, on time, at the quoted price. No last-minute surprises! I enthusiastically recommend them and will definitely use them the next time I need plumbing services!

Kim A.

2/27/2012

I contacted WQP to inquire about an in home est. (After obtaining a few of those) and spoke with Marty Sr. He was very curteous and ask me a few basic questions and gave me a firm quote on the work I needed done, right over the phone (Water heater replacement). His friendly knowledgable demeanor was very reassuring. I love the idea of American made products and I love and highly support 3 generation family owned businesses but he also gave me a quote of $500 less than the lowest quote I had gotten. I called around lunch time and he assured me he could have someone out within an hour or two, which was more than reasonable considering I was still waiting for an additional in home est. Within half an hour I recieved a call from Jerry, who was also curteous and knowledgeable informing me that he was minutes away. When Jerry arrived he was very professional, knwledgeable and pleasant. I showed him where the unit was and within an hour and a half I had a full on water heater complete with Hot water... These guys are awesome!!!! All that was missing was a super hero cape!! Thanks Marty Sr./Jerry you really saved the day!!! I will deffinetly recommend these guys to everyone I know who has plumbing needs and will use them for all of my future plumbing needs as well. Very deserving of a 5 star rating. You Guys Rock!