Mr Reliable Plumbing and Heating

This review is well overdue, we've been working with Art and Anthony for 3 years now!

We got our house 3 years ago, and it came with a 3-zone mini-split inverter system.

When our first summer came around, we noticed the A/C wasn't cooling. So they came out, checked our freon levels, and sure enough we had a leak in our system. They sealed whatever they could to what they had access to (2 of the 3 systems inside and the unit outside), and they asked us to try it for some time.

After a few weeks, sure enough the A/C stopped cooling, and the 3rd unit that didn't have an access panel had the leak.

We worked with Anthony to put an access panel on our wall, so he can seal the leaks.

Long story short, it was good and our cooling and heating worked... for a year. So we called them up, and told them that after they fixed it, it stopped working. Each time, they came through and ensured that we were satisfied with the A/C unit.

Beware to homeowners of mini-split systems, if the people who installed it didn't properly seal the system, you'll have issues :) We don't worry because we have Mr. Reliable to take care of us.

This is where my wife and I are impressed and will continue to do business with them: they stand behind their work and will make sure their work, actually fixes the problem.

We loved working with them so much that we hired them to build an automatic pump for the condensation drip -- the previous owner had big buckets in the crawl space that just filled up every summer -- we didn't know until Anthony showed us.

They only charged us for the work to initially fix the system (freon re-fills, diagnosis, and everything) and to install a automatic pump for the condensation drip project... regardless of how many times they've come out to fix it.

All I can say is, we've found our HVAC people as long as we have our house here in the bay area.

Art and his crew installed a natural gas line and an electrical line to my backyard and then connected all my appliances.  I am very happy with the results. My overhead heater had a defective part and Art stepped in to work with the vendor and get the part replaced under warranty.  He is the consummate professional and made sure the entire project was completed to my satisfaction.

TEACH YOUR DRIVERS COMMON CURTESY!
driving my hollister  5/18/22 around 11am we are merging onto one lane while a young Hispanic looking kid got off to the side of the road to cut us off. I have my freaking 4 year old in the car hauling a camper! He could have totally caused a Accident! That was completely uncalled for and not okay!  I wouldn't care as much if it was adults but my child was in the car, if anything happend this company would be 100% reliable. Check who you hire.

Once again, I've relied on Mr. Reliable to come out and fix my A/C unit. My system is 19 years old. I've used them before and was not up sold on any new products in the past. Today 08-25-22 Anthony came to my house because my A/C was not blowing out cold air. Anthony was very professional and patient with me listening to me explain my problem. Anthony in a timely manner discovered the problem and replaced the capacitor.  I was fairly charged for labor and parts. I did not feel pressured to upgrade my 19-year-old A/C unit.  These guys are honest folks.

I will defiantly keep these guys in mind for any future projects or unforeseen repairs.

I don't write reviews often. But Art and his teams' work deserves more good reviews. We planned to switch from an electric stove to a gas stove, and we do not have kitchen ventilation installed. So our project includes a new dedicated gas line and a kitchen ventilation duct installation.

We got four quotes from different companies, Art was the most professional one with a very affordable price range. During the estimation, he was the only one that checked everything to make sure the quote was accurate. The duct was very tricky to install without removing the drywall, but they managed to complete the work perfectly as promised. You can feel they care about the work and your property, and they try hard to get the job done correctly.

We were able to pass the city inspection without any issue. Right now three weeks have passed, and we enjoyed our new gas range very much, as well as our new kitchen range hood.

I would like to thank them for being honest and professional.

Honest, thorough and very professional.
My HAV stopped cooling and it was refilled with coolant last year. It's an old unit and suspected a leak somewhere. I selected a few companies to get diagnostic done at reasonable cost through Yelp reviews. Some companies either kept guessing the issue, charge a lot more to have better diagnostic or recommend to get completely new system.
Only Art came in and really diagnosed the issue and he got it all fixed, refilled and thoroughly checked on a hot Saturday to ensure everything worked with no more leaks. Thank you Art. Highly recommended.

Art came and fixed a plumbing issued that two other plumbers could not fix in a rental I have.  After wasting hundreds of dollars with other companies, I won't take my business anywhere else. He was prompt, reliable (as his name states) and has very competitive pricing!  

Thank you for saving the day Art!

Art came out exactly on time and was very professional and easy to work with.
I am a general contractor and I've had the chance to work with many different people and companies in the field when I needed to take care of a job for my clients around the Bay.
It's been quite a journey and I am happy that I have met Art and Mr. Reliable Plumbing & Heating.

This guys are prompt, professionals, very easy to communicate and work with and they offer fair pricing.

Highly recommended.

We had Anthony come and look at our condensate pump on our AC.  He was extremely polite, professional, and knowledgeable. Everything was fixed and cleaned in short amount of time.  We will definitely be calling Mr Reliable for future plumbing and HVAC needs.

My issue was poor air circulation in all of the rooms. House was built in the 70's and the heating duct was probably original. I called Mr. Reliable and explained my problem. Art came out and assessed the problem. Art recommended a solution and gave me a good estimate. Anthony and Alonzo came out and replaced the entire ducting system and installed new larger vents and dampeners. Everyone was very polite, well groomed, clean, professional and listened to my suggestions. They cleaned up after themselves and really didn't cause a real mess while working. Mr. Reliable stayed within the estimate. I highly recommend Mr. Reliable for your HVAC needs. Oh they also enlarged my return airflow box, making it less stressful for my HVAC to work.

Our thermostat stopped working and Anthony from Mr. Reliable came out and expertly diagnosed the problem as being a failed furnace fuse. He then pointed out that because the furnace had its own dedicated power line, there was no need to charge me to replace the fuse and instead bypassed it and wired directly to the switch. Saved me time and money. Extremely professional service and attitude as well. Highly recommend, and thank you!!

This company has been professional, reasonable, and knowledgeable.  They fixed the plumbing on our tub, tore out the old tub and replaced the tub and surrounding.  They did some maintenance on our OLD HVAC and installed new ducts. Also, they repaired some damage repairs under a sink and installed a new sink and faucet.

Our old water heater died.  These guys came out quickly and thats the best thing I can say.  After that they gave us an estimate of 5K for a new traditional tank hot water heater and 8K for a tankless.  This included removal of a slave 40 gal tank from an old solar hot water system as a slight complication to a normal job.   5K/8K for a new hot water heater.  What made them decide to gouge us I dont know.  That we didn't have Hot water, my wife was home alone,  the extra labor to clean up the old solar hot water mess??????  They were saying it was going to be an all day job for two guys.  seemed outrageous.

Another local company came out and sold us a properly sized tankless unit for our house.  Ripped out all the old stuff and recycled the pipes and installed the new unit and ventilation system.  The main installer did most of it in about 5 hours and then a co-worker showed up at the end to help carry and load the old heater cores.  All the work was neat and tidy.

for slightly more than 3k.  not 8k

Buyer beware.....  These guys wanted to charge 5K over on a 3K job.

Good company to work with!  I had a bad leak near our water meter and got a reference from our neighbor recommending Art.  Art came out to the house and found the area we needed to trench.  I had to coordinate the timing with our artificial turf company to expose the dirt below and Art scheduled his team (Tony) to arrive a day later.  Tony came out on his day off, on time, dug up the area, got to the bottom of the issue (literally), and fixed it right away.  He replaced the water box exactly where it needed to be since the artificial turf was cut to fit.  Everything's back to normal and you can't tell there was a problem.  Definitely recommend these guys and will keep them in my list!  Thanks Art and Tony!

MY drain for the sink, dishwasher and washing machine clogged up. I tried myself and could not get it clear.
I yelped and got a response from Mr Reliable, they came earlier than promised due to a cancellation. Dan and Efren did a great job, and everything works now!

great experience, Art could not of been any better, nicer or more knowledgeable, did a wonderful job!

Happy customer. Very professional team.
Guy came on Time and gave me detailis about work to be done.

Yesterday I had a really last minute plumbing emergency because the other guys I went to previously, never called me back the day before (3 voicemails left). I decided to give Mr. Reliable a call, as I received a great response from them on a quote for drain clearing before on Yelp. I was able to get same day evening plumbing service, with a toilet change (tank cracked all the way to the bowl), and changing out the leaking hose and valve that connected the toilet to the wall. Karla also had me set up a backup appointment for today in case everything couldn't be done last night.

Karla's customer service on the phone was top notch, and she was so friendly and understanding of our emergency. We had Tony come out and he was also very nice and knew what he was doing, even offered an inspection underneath the house, but we deemed it was too dark to see anything at that time of night. Overall, 5 star service and support. I'd recommend them if you have an emergency like us, or just need to setup a regular appointment.

Like a good neighbor, I was helping someone in my court with her tenant. They called the city and she had 5 days to complete the work. I desperately went to Yelp and submitted a quote and Mr. Reliable Plumbing & Heating called me within 15 minutes of requesting the quote. They quickly scheduled Bruce and within an hour he was at the property to inspect the work.

Bruce was honest and told us the leaks were minor and assured us he could complete all the work within 2 days. He regrouted the tub, fixed a broken valve, and repaired a leaky sink. They filed the needed permits if needed with the City. After the repairs were completed the tenant damaged them. Bruce went out again at no cost to ensure the repairs were completed before the City inspection.

They charged us $60 to inspect the repairs but overall they were competitive with the market and quick and efficient. Leaks are stressful, but they don't have to be with the right help.

Kitchen sink was leaking called at 2pm responded over yelp in minutes had someone out by 6pm the guy worked till 8pm as there was multiple leaks.

He got the new faucet installed that I had got from Home Depot. Turns out there was a problem with it, he came back the next day with a new head which fixed the problem didn't charge me for new head or for the extra visit.

It was about $200 to replace the bad plumbing under the sync and about $250 to replace a faucet. Not sure where that comes in price wise but service and friendliness is top notch, and the hardware has been in place for about a week now with no issues.

After starting off with poor communication, the owner was Very responsive.  He contacted us the same day to apologize and make things right.  

One of his technicians was at our house that same day and diagnosed the problem.  The problem was fixed the following morning.  The only reason for delay was parts availability (happens sometimes and is largely out of the control of the plumbing repair company).

The technician was on time and called when he encountered delays due to traffic or waiting for parts.  He explained what happened and what need to be done.  He even cleaned up after he was through.  

Sometimes mistakes happen.  That is when a company's integrity and customer service is tested.  Mr. Reliable passes with flying colors.  We would not hesitate to call Mr. Reliable again.

Be careful when you ask them to come and give you an estimate.
They will charge $49 while other plumbers don't charge.
After that their prices are way more than other plumbers.
You are supposed to get your money back if you give them the job.
But that is not likely since they are expensive

Great company with a great service!
Art always keeps his promises from the beginning to the end.
I replaced my furnace and installed a new AC unit.
I would highly recommend this company.

Carla was totally friendly,  and has awesome customer service skills..Unfortunately due to my property management company that I lease from they didn't use this company.

We had a situation where our HVAC unit located in our ceiling was not draining properly.  It was draining via the overflow pipe come out of the ceiling of our first floor bathroom, which is directly above the sink.  Before contacting Mr. Reliable, we had several contractors come out and look at it, but none of them had any idea how to fix it.  

Art came out right on time and within just a few minutes he had diagnosed the problem.  He found the clog that was backing up the primary line and flushed it out.  He also did some preventive work to make sure there were no other obstructions in the line.  

We were really frustrated with this issue of our HVAC not draining properly.  We had to deal with it for several months.  We're both thrilled and relieved that Art was able to quickly remedy the situation.

Mixed feeling. A small job should have been completed in 15 mins took 2 days and 300$+. I asked these folks over for their good reviews and I am not pleased by their service. They come over and present you a rate sheet in which there is no mention or relevance of the issue. It's starts at 300$.

I had to cycle through 2 technicians as first one did not know or have right equipment. A lot of frustration due to waiting either on the phone or waiting for technicians. Had to take a day off.

Anyhow.. gave them 3 stars because the finally did the work.

After experiencing an initial unfavorable service experience with Mr. Reliable Plumbing, I had posted a negative review thinking I would never receive a response back.  

After a few months past I was extremely surprised to see that both the Business Owner and Manager were both eager to listen to my service concern and went out of the way to turn my negative experience into a positive one.  So many companies today are so eager to take your money and once they receive it, they don't want to have anything to do with you if you have any issues.  I can truly say that this is not one of those companies.   They really do care about their customers, and this means a lot.

I have bumped my review up to 5 stars and would certainly do business with Mr. Reliable Plumbing & Heating again.

Thank you for the Great Customer Service!

I had the pleasure to have meet Mr. reliable himself and he spoke with passion regarding his experience in the industry and what his company represent because of it. He talked about always being dependable to his clients which shows just by looking at the reviews! Just with that conversation with him, i would highly recommend Mr. Reliable plumbing around Silicon Valley and the entire South Bay Area!

I would highly recommend Mr. Reliable because of the exceptional customer service I received from both Diane who originally took my phone call, to Bruce who came out promptly to see if I had a major issue with my noisy toilet and a foul odor in the same bathroom.

Diane was extremely patient and understanding when I explained my issues and tried her best to get someone out same day, since I was filled with worry.

Bruce arrived within hours in his nice red shirt & hat uniform with a friendly disposition. He asked what the issues were and was eager to figure out some resolutions. Good news was that the toilet was just fine, and not leaking the fill valve was just noisy. Bad news was the foul odor was determined to be something dead behind a wall or between floors that did not make it out. He was so knowledgeable and made sure everything in that bathroom was draining, p-traps in place and everything venting properly as well.

So, overall my experience was wonderful to work with people who genuinely cared about making sure I didn't have a major sewage leak.

Such a HUGE help, water heater blew out first thing this morning on the worst day it could! You responded so fast! SAME DAY. Great save! Courteous & always reliable. We appreciate your help.
Thank you AJ!

These guys are fantastic.  Utterly professional, friendly and responsive.  They treated my house like it was their own.  Next time I need any work on my HVAC system, they'll be my first call.  Highly recommend.

We had just moved into our home, and found out from a failed appliance installation that our plumbing was all 1960s era and needed replacement. Mr Reliable responded quickly to my inquiry here, and check out my problem that day. This ended up being a large job: replace all the galvanized corroded steel with new copper. I also had them install a garage sink, water filter, hot water re-circulator, and new faucets. Art gave me a cost estimate prior to the work and didn't change the price once we agreed on the work. The staff was professional, friendly, and efficient.
This was a big job, and took a couple weeks to finish. But each night the crew cleaned up their dust and made sure we had at least one bathroom working while the project was in-progress. They laid out cloth on the walkways and covered their boots when they were inside. They locked up my garage when they left each day. Little things, but it shows professionalism and attention to detail.
I had another home repair issue (AC wasn't working).  I called Art because he showed me his company gets the job done promptly, and done right the first time.

I would recommend this plumbing  company to everyone that needs plumbing work done from the smallest job to the largest job. They were quick to respond to me and Tony the plumber was cordial and informed me step by step on everything that he was doing. Great job Tony!

Do not give these people your plumbing business. The company should be called Mr. Incompetent. They don't know what they are doing. I hired them to replace a shower valve that had scale build up. The plumber Tony admitted he didn't know much about Hansgrohe valves but would order the valve and 'study up' on it. Well he didn't study enough. After the valve finally arriving and repeated calls for an appointment, he guy shows up on the wrong day. He proceeds to leave me a voicemail saying that I was 'on my own and he was going to return the valve'. I should of walked away then, but I called him back and reminded him of the correct appointment date. 'Oh yeah!' When he showed up at the correct date and time, he removed the valve and simply wiped out the scale residue without flushing the pipe. He put in the new value but it leaked. So he removed it again to discover that the brand new valve had scale debris in it and could not be shut off. He completely botched my job and charged me $1435 for doing it. I have to start all over with another plumber. I should have stopped payment on the check. What a bunch of crooks.

Be careful!  We were in an emergency situation but felt pressured to sign on the dotted line.  The costs were incredibly high and we didn't feel we had any options at that moment after they dug a hole in the front yard, and then pressured us to decide.  After the fact, we checked other sources and found that we probably paid $4,000 too much!  Paperwork was sloppy, and I'm frustrated that they are actually using a picture of MY HOUSE and the job they were doing here on this site - especially when we are NOT happy!

I want to thank Technician Lee for his excellent customer service. It was not easy for him to locate the backup problem with my sewer line, but he he knew the importance of getting the problem resolved because I have a family of five. He stayed until we were able to find the problem and cleared the line.

Had a good experience with Art, who arrived promptly and resolved issue with a corroded main water pipe that involved excavation and repair. He also performed diagnostics to determine a leak. Arturo was knowledgeable, punctual and got the problem taken care of.

Plumbing backed up. Called and had someone respond in an hour.
Name was Daniel, he was very pleasant and got busy clearing the drain lines, recommends a clean out in the future.
Would recommend to my neighbors for sure.

My second time using this service. Both repairs have proven solid.

I used Mr. Reliable Plumbing to replace a water heater and I was most happy with the work that was done.  Isaac is the Plumber who came to my house.  He was efficient, thorough and even cleaned up after himself.
I certainly can recommend this company

We had a backed up sink and Daniel was there  within a couple hours. We priced around and their rates were excellent! About $75-100 less than some others we called for quotes. He was thorough and friendly! Gave us some suggestions on work to do for the future to avoid similar situations but no pressure by any means! We would definitely use them again.

Ironically, this company is  called  Mr. Reliable Plumbing and Heating  which is unreliable, unprofessional and overpriced. Art Flores, The owner,  is not working towards customer's satisfaction. He only cares about how much he was going to charge people. I feel insulted at these predatory pricing schemes and poor service.

If I could give this company 10 stars, I definitely would.  They know what they're doing in both the plumbing and HVAC areas.  The guys are friendly and all are willing to take the time to explain whatever is going on.  We used them for a major HVAC overhaul, as well as some shower pan replacement and re-caulking.  Both jobs were done carefully and on time.  And when a small event occurred with the HVAC system, Anthony came right out to take care of the problem.  On a Saturday!  I wish all of my contractor experiences were as good as this one has been!

I'm glad we called these guys.  Their prices were competitive, they are knowledgeable, fast with scheduling and job completion and yes, reliable.  The work was tidy and clean and the new furnace works great.  Communication by email (my preferred method) was super easy and almost immediate. I would definitely recommend them for any HVAC issues.

Without a doubt the most professional company I have worked with. My mini split died so I needed a new one. I got 3 quotes, they were in the middle. Best choice I could have made. Art AJ was very professional, on time, not ONE single issue. I now have heat and A/C.
You will not go wrong with these guys!
-Joe

The company is not professional in dealing with the work. They had to come 3 times and still did not finish the job. First time they came in to give an estimate took 2 hours to figure out what needs to be done and still did not give the estimate, went back and gave a high estimate, I tried negotiating.
Second time they were supposed to call me before coming and did not, they showed up no one was at home.
Third time he came in and did not tell me that the water needs tone shutoff to the unit, because HOA needs to give a 24 hour notice to all residents.
So for the fourth time visit they said because we have come there 3 times already we will jack up the price by 150$. BS.
They are not professional in dealing with their customers. These were simple mis-communications which if their front office was careful could have been avoided.

Stay away from them. You will find much better guys for much cheaper out there.

We suffered a complete blockage of our main sewage outlet which caused all our toilet bowls to drain and all our bath tubs to flood. We have a six month old baby and not a ton of money to drop on expensive plumbing services. Anthony from Mr. Reliable came out to us within an hour of our call, determined the cause of our issue right away. It took some doing, but he was able to remove a large clog of what ended up being a bunch of baby wipes. Anthony was super cool to my wife and his expertise along with very friendly and sympathetic demeanor was exactly what we were hoping for in the situation. Anytime we need plumbing services in the future, we will be calling Mr. Reliable and asking for Anthony. Customers for life. Thanks again!

I got there reference from Angie's list.  It said $49 of your service call.  However, they informed me it will be taken of repair charges.  However, it is a scam.  There only goal is to collect the service fee, as predatory pricing schemes and poor service.  For example, for a small job like Toilet flush repair - they asked for $200+.  Anthony was only interested in collecting his service fee and had very bad attitude toward customer satisfaction.

We have found our new plumber!  Our sump pump went out and our prior plumber said they were booked for the week.  I contacted Mr. Reliable and Carla gave us tremendous service.  She carefully took note of our issues, recognizing the urgency, and got us on the schedule that afternoon for Tony.  Tony came at the promised time and figured out that we needed a new sump pump (actually, an ejector pump) and went out and found the right pump later that afternoon.  He recognized that, without the ejector pump, the downstairs toilets would not flush.  He called and set up a time to install it the next day.  He brought plastic sheets to protect the floor (it was a very messy job) and got everything working again.  Spectacular service from Carla and Tony.

Daniel did a great job for my house water pipe leak and dryer vent fix. He gave detail inspection and provided full scope of work and got the job done right. I would recommend this company toanyone with plumbing issues.

Bruce and Anthony were great!  They came within about 20 minutes, did the estimate which we thought was very reasonable for the work that needed to be done, which all had to be done underneath the house in a very small area to work in.  They were very nice and easy to work with and they did a great job.  I would highly recommend them to anyone needing plumbing done.  Thanks so much Bruce and Anthony!

I had a kitchen sink clog, (give 2 star not 1 star because the technician was professional and friendly), I ended up paying $150 but left with exactly the same clog problem before he came. They presented a rate sheet that starts at $246 with no mentioning of relevant issues but emphasis on warranty period. My understanding was that, the quote was based on in person inspection, that was how much I needed to pay to resolve the problem. Then at the end,  I was told it it actually costs $360+ to resolve, plus, I needed to schedule another appointment since the technician did not have the tool. If I quit, then I owe $150. Called customer service, no further reply to further discuss my concern. I will not use their service again because it is so confusing how they do business. The right way should be, having a better inspection and inform customer the potential higher cost when quoting the price.

Buyers beware. Came in, looked at the toilets and said we needed new toilets, even before snaking it. Our house is three years old and was skeptical from that point on. He then said he will snake for 149. He came in with the hand held snake and tried for 5 minutes. He then said we needed new toilets and quoted us 1148. Omg! Very money hungry company. Basically stole our money. Please save your money go to a more reputable company.

The service technician visited my house, told he could do the work and the administrative assistant confirmed that he could do the work.  I never received the quote and was told that he needed to come again to provide the formal quote.  After multiple emails and rescheduled appointments they just stopped responding.  Definitely not reliable.

I would highly recommend this company to everyone ! When I called for a repair they came out the same day and had very reasonable prices! Art (AJ) and Anthony were very professional and great workers.

Under the kitchen pluming broke. Danielle was able to attend to it immediately and solved our problem. There was a leak the next day but they promptly came back to fix the problem. I would recommend them.

I called for a person to come out and give me an estimate for removing a water heater and installing a tankless unit, as well as replacing the current furnace with a heater/AC unit.  Every other company I've talked to has come out for free.  Mr Reliable Plumbing wanted $69 just to give me an estimate.   Sorry, there are many other companies that must want my business because they don't charge for estimates.

I used Daniel from Mr Reliable to change a water heater at my house in Mt View. He installed a new tankless water heater which is working much better than my old one. Daniel was great, he quoted for the equipment and work. Even though it took him several hours more than planned to complete the job, he respected the quote for the work and did not try to charge extra. The workmanship was of top notch quality and I could not be happier with the results. Will use him again when needed.

I had requested this company to finish the plumbing for a bathroom. I was refused because the company works with a contractor only, not directly with the owner, they need a contractor to tell them what to do, not the owner

Daniel service was the best met this guy little time back gave his company a call had a guy name Bruce come out cleaned my drains for was quick and very friendly if I could give more stars I would. If u want a great deal friendly service quick give them a call there outstanding!!!!!!!

These guys were great! Friendly, professional, good price. Put in a new furnace and did all the duct work. They were also very careful and neat- cleaned up better than they found the basement! Would highly recommend them.

Art Flores, the owner of Mr. Reliable did all the heating and air conditioning duct work and units for our new home.  He did a great job.....always professional, friendly, fair and reliable.  We could not recommend him more. There was not one problem on a very big job!!!!