Michael C.

4/25/2023

Both of our sinks in the Master Bath had water coming back up out of the drain. Our HOA called Pro Roto to come out at around 500pm. They were here within 25 minutes and were able to quickly find out that the issue was a clog in the wall. The technician was very professional and courteous, and even when the clog couldn't be released quickly because of the shape of our pipes, he tried multiple different techniques. He was here for about 1.5 hours and was eventually able to clear both sinks for a clog 30ft into the wall.

I'd definitely recommend

Yijie B.

2/15/2023

Our main sewer line was clogged during the weekend and, despite we paid 800+ bucks, the other emergency repair could not locate the clog for hours and provide proper method to fix it.
Luckily, we gave ProRoto a call and Oscar came on site the same day. He spotted the clog within 10minutes and explained what happened in detail. The whole repairing process was super smooth: dig the hole, install the cleanout, unclog, cover the site, schedule inspection, pass inspection, back fill, repair the concrete. The quality of work is exceptional and we're very satisfied about it.
Again, thanks for Oscar and Pro Roto's prompt help. We will definitely call them again for any plumbing issues(hope not) in the future!
6 stars for Oscar and his crew!

Court M.

12/01/2022 12:00:00 SA

Oscar and his team communicated quickly and effiiciently. They were on-time, reasonably priced, giving us a very nice discount when we combined plumbing services. Professional and competent. gracious and respectful they worked fast to finish the job with quality parts and service.

We would definitely use their services again. Thank you Oscar and team, our drains and plumbing work like new and without leakage.

Jay C.

5/16/2023

Unprofessional and unpleasant to deal with. The project manager Juan was rude and unapologetic with his own lack of organization about the necessary paperwork required prior to the scheduled appt. No need to lash out on the client. Some maturity will go a long way.

Felice Y.

3/18/2023

Spoke with Juan over the phone he was SUPER awesome and answered all my questions. Being first time homebuyers can be very scary especially when it comes to plumbing. But he was very helpful and helped to identify potential issues and was fast to respond. He responded on a Saturday at 10pm! A+++

Olivia C.

3/20/2023

Isaac and the team helped to fix the water pipe under the concrete slab nicely. Isaac responded quickly and is very patient about all my questions. The team not only fixed the pipe nicely but also cleaned the whole area (it's even cleaner than before). The cost is reasonable compared to other quote I got. Will definitely recommend this!

Spenser A.

10/04/2022 12:00:00 SA

Oscar came out to take a look at a toilet that wouldn't flush. He was upfront about the cost if he did or did not need to remove the toilet. He tried to remove the clog without removing the toilet, and really got a workout trying hard to do the cheaper option for us and clear the clog without removing the toilet. Then he removed the toilet, showed me what he saw with a camera snake, and convinced me that the toilet needed to be replaced. He kept me in the loop as he was working and I saw that he was working hard to save us money. In fact, since he couldn't get our problem fixed due to our busted toilet, he left without charging us a dime!

I'll definitely have Oscar come and install the new toilet when we buy one, he has earned a loyal customer!

Sanket K.

3/14/2022

Pro Roto did an amazing job identify and cleaning up a clog in our master bathroom. Not only was the technician fixing the issue, he was also helping me prevent the issue going forward.

They were quick to come out and always looking out to make sure I wasn't overspending. They were very competitive in price and priced better than other competitors.

I am very satisfied just like their other customers.

Jackie G.

01/11/2023 12:00:00 SA

Pro Roto is incredible! We came back from vacation to find our water heater not working. We called Pro Roto at 0730 on Tuesday January 3rd (the first day back from the holidays AND in the midst of all of this rain!) and a technician was at our house at 0830. He immediately knew the water heater had ruptured and was able to replace it before noon.

I highly recommend Pro Roto for quick, efficient and thorough service! We will certainly use them for our plumbing needs in the future.

Maman E.

4/21/2023

Highly recommend to anyone who has a plumbing or drainage issue. Who doesn't like responsiveness, effectiveness and kindness in the midst of a mess? Oscar and team are professional and simply get the job done during the time allotted and at the right price. He also showed me the source of the problem and proposed solutions for us to consider. Bravo!!

Atsuko W.

12/22/2022

I had a wonderful service from Richard and Pedro
They explain the problems
Was on time

Devin N.

4/17/2023

We had a backed up shower drain. Our plumbing situation is unique. When another plumber came, we told them what we thought was wrong but they didn't listen and wasted a lot of time. But Pro Roto listened and were able to solve the issue very quickly. Great service

Anne J.

6/27/2022

Our cleaning lady accidentally dropped the rubber thimble of our mushroom drain stopper down our shower drain, so we spent a good afternoon calling several plumbers to see what to do about it and if they can fish it out. We were worried it would cause a plug in the pipes!

Juan answered our phone call, gave us a run down of what we could possibly do, but also gave us advice about given the size of the thimble, it probably already washed away. He let us do a quick water experiment, but also set up a time he could come by the next day in case it did show signs of back up. Thankfully, the drain seems to be working just fine and we ultimately didn't need to have a plumber come by!

From this transaction alone, I am definitely going to consider Pro Roto first for any plumbing needs in the future. They're clearly super professional, knowledgable, and friendly!!

Joe G.

2/15/2023

Oscar & Rigo were perfect. Really. They knew how to fix my leaking bathtub spout and did it. It wasn't easy, other plumbers said it they couldn't do it, but these fellows have the experience and ability to do what they say they will do. That's called trust, and they earned it. Professionals.
Job well-done. Many, many thanks.

Dave V.

12/10/2022 12:00:00 SA

Came out within a few hours. Oscar cleared the blockage in my kitchen drain line in no time. Brought plenty of rags to leave the area clean. They even have a senior discount.

Jessie J.

12/06/2022 12:00:00 SA

Pro Roto is fantastic! I called them due to a blocked mainline problem. They sent their master technician Oscar out to assess the problem that day. He was extremely knowledgeable, professional, and quickly diagnosed the problem. His team came and fixed the problem, installing a trenchless new pipe, even while working in the rain. I highly recommend Pro Roto.

Felicia Y.

11/19/2022

Wow I am so impressed with Oscar and his crew! They came within half hour of calling and helped us out during an emergency flooding late at night. They were super thorough with their inspections of our pipes that were really old and falling apart. Oscar had a camera that could see exactly where the damage was and gave us a very fair quote to replace them, so we decided on the spot to hire them back to do the replacement work. On the agreed upon day, Oscar and his team showed up early ready to work and wrapped up the next day. The results were unbelievable- I could hardly tell where they drilled through our driveway, the patchwork was incredible! Everyone on the team was super friendly and professional. I would highly recommend them for any plumbing emergencies and repair!

Julia C.

10/31/2022

This was our 3rd or 4th time hiring Pro Roto for plumbing issues over the last 6 years. I highly recommend them - easy to get a hold of, make appointment, trouble shoot, and fix things. Very professional and transparent.

I was looking at the negative reviews and was surprised because I have never had any issues with communication (phone, text). Would get a text confirmation after scheduling an appointment by phone. I did recently balk at a cost of things, but then when I called around a few other plumbing companies, the price was on par (and actually a bit lower) than others were quoting. Weekend prices will be expensive no matter what.

Lera D.

10/18/2022

They got the job done. They were very responsive and came over late. Didn't overcharge us for miscellaneous things and fixed our entire system very quickly. And on budget.

Carol G.

2/22/2023

I had a plumbing emergency at night. When I called Pro Roto, Juan knew what to do and helped me do a temporary fix immediately and calmly, This morning Oscar and his crew arrived at the time promised and fixed my problem perfectly, then cleaned up everything. I highly recommend Pro Roto.

Fiona J.

05/02/2022 12:00:00 SA

My kitchen sink overflowed, Oscar and his crew came on time for the appointment. They wore mask and shoe covers when they entered into the house. Very considerable! The issue has been addressed quickly and promptly.
After the work was done, they also cleaned up the debris.

Highly recommended!

Abigail J.

3/16/2023

I hired Pro Roto to install a water heater in my home, and I couldn't be happier with the results. The staff was professional, efficient, and knowledgable, and they finished the job swiftly and efficiently. Pricing was also quite reasonable and upfront. I would strongly suggest Pro Roto for any plumbing requirements.

Kate N.

8/15/2022

I should've contacted these guys first! I originally called Rooter hero because I found out I had a clogged sewer main (no showers, no washing hands, no toilet, imagine that!). Rooter Hero then told me my pipes were also leaking and that it will cost me nearly $15,000 to fix! I was devastated as this was way out of my budget, so I called Pro Roto to get a second quote. Oscar came right on time and was amazing!!! He was fast and efficient and to the point. He quickly determined that there was no leak and my pipes in fact were brand-new. He also noticed that water hero only installed a one-way clean out and recommended we instead get a two-way . I can't believe I almost spent nearly $15,000 on fixing leaking pipes that weren't really leaking. Thank you Oscar for being honest and saving me 15,000$! I am recommending him to my neighbor now and everyone I know!

Steve M.

8/30/2022

I really appreciated their service. He came out to our home to do a free inspection on a leaky shower, crawled under my home to verify the leak was not in the pipes, and showed me how I could seal the shower grout with products I could buy myself from Home Depot. A plumber who is honest, refused payment for his effort during the free inspection, and then gave me tips on how I can perform my own repairs for little cost. Send this guy your business.

Kavin Y.

04/11/2022 12:00:00 SA

It started with a toilet not flushing. We tried everything we could only to make it worse. It was close to midnight and sewer was popping up from the shower drain. I messaged 3 roto services on Yelp and Pro Roto was the first to respond. They explained the options and suggested I wait for tomorrow (which is much cheaper compared to emergency service) after evaluating the situation.

The next day they arrived on time to do the snaking. The crew were friendly and patient (and they cleaned up the bathrooms). Since our house didn't have a cleanout they had to remove the toilets. The success was limited but they found the problem: the clay sewer line is probably original from when the house was built (1960s) and tree roots have clogged the pipe. They managed to pull some roots out but showed me that there was still plenty in there using the snake camera. Again they explained the options. We decided to have the sewer line replaced and install a property cleanout. We initially didn't want to replace the pipe. But after seeing how deep they need to dig to get to the pipe (8 feet) and realizing we basically will need to pay for the labor again if we need to replace the pipe, we changed our mind.

So they replaced the sewer line and installed the property cleanout. The property cleanout project took a while but it was due to delays on permit and inspection. Fun story the inspector actually asked them to move the cleanout a few feet away from the street and they basically needed to dig the same 8-foot trench again. They didn't charge for additional labor though.

Overall I had a pleasure doing business with Isahak and Oscar.

Why I recommend them?

* Good communication (phone and email).
* Explains options. No oversale.
* On time.
* Online payment.

Nancy S.

2/23/2023

This is not the first time I've written a positive report for Pro Roto. One week ago, there was no hot water in the shower. My out-of-town family was to arrive the next day. The pressure was very low as well. I called Pro Roto and Juan and his helper squeezed the call in after hours. Juan stayed very late and made sure that the job was well done. Pro Roto doesn't disappoint, Like the mail carriers, they work in rain, snow, and dark of night so all of us can remain safe and have good service. My family and I can attest to all of the above as they've seen us through a serious gas leak, clogged sewer pipe, and many other jobs. Eight years and counting of good service. Thanks, Juan and Pro Roto!

Elaine N.

02/04/2023 12:00:00 SA

The 5 star rating is well deserved. Had a sewer backup and they came out promptly on a rainy day and were very experienced and professional. They had cameras to show my husband and I where the backup was. The thing that impressed me was that it was a 3 man crew that came out- they did all the little things you appreciate- they had their own hose to hook up to spray down the mess on my walkway by the sewage cap and also picked up the contaminated tan bark the overflow of sewage caused. A nice disinfectant took care of any odor. They were ready with shoe covers to enter my home, they had gloves on ets. Very professional and knowledgeable. Oscar and his team were great and I will definitely use them again.

Jenna M.

1/14/2022

Our house flooded a few days before Christmas. The home warranty plumber was useless and I was looking for some peace of mind by getting a 2nd opinion before replacing our floors and risking additional flooding. SO GLAD I FOUND PRO ROTO!!

Come to find out, we had a broken sewer line!! Oscar and his team came out the day after I called. Oscar arrived right on time and he did such a thorough job and was so patient answering all our questions during such a stressful time. He quickly gave us a quote, explained the work that would need to be done and how they would do it. We were so comforted by his honesty and knowledge, we decided to use Pro Roto vs trying to go through the sketchy home warranty company plumbers.

Pro Roto's quote was also more competitive and comprehensive than Wizard and Oscar's inspection and customer service was so much more thorough.

I highly recommend Oscar and his team, they did a great job, left the site clean each day and were overall a pleasure to work with. Thank you so much, you'll be my first call for any future plumbing needs.

Philip K.

01/05/2022 12:00:00 SA

I believe on the initial call I was talking with the owner, Isahak. After explaining the issue, he was able to provide a 'firm' & competitive estimate unless unforeseen issues arose which did not. He was very accomodating in providing options for the service timeframe in order to try to save me the after-hours additional service charge.

The plumbing service technicians, Oscar & Ramone, did an excellent job in resolving the sewer backup issue that impacted all the toilets & drains in the house. Given there was no cleanout for the sewer line from the house to the city sewer line, they were able to accommodate the alternate access point in the garage. They were very mindful of Covid-19 recommendation and also after the job was completed they did an excellent job in the cleanup and reinstalling of the garage toilet.

Oscar provided a sewer camera inspection even though this was an after-hours job and it was getting late. It clearly identified the reason for the backup and he provided options for the future.

Teresa H.

7/24/2021

Updated: Our water backed up and found the the pipe in our front lawn to the house needed to be redone. I hope that the pipe was replaced with more care than what they left on top. The grass was just thrown on top and the clean out was not leveled to the ground.
We also found that the guys broke one of out sprinkler heads. If you hire these guys they apparently need more supervision.

*Thank you for the quick reply, Yes, we have called and appreciate how quickly your team has come and repaired the issues. Looks great. We are so appreciative of the extra efforts.

Charlie T.

08/05/2022 12:00:00 SA

Oscar is the best plumber that we've ever worked with! Here are some things we really like:

- He's responsive ie. is able to quickly tell us when he'll be available or expects a part
- He's considerate, like putting on shoe coverings before entering our home and wearing a mask
- He's punctual
- He's honest, and doesn't try to sell us something we don't need
- He fixes the problem every single time

Services he's done for us include:

- Replacing the pipes for both of our bathroom sinks (which were put in by a prior owner and did not drain well)
- Replacing the angle stop valves under our kitchen sink
- Unclogging our shower drain (multiple times!)

We highly recommend Oscar!

Bryan S.

10/09/2022 12:00:00 SA

Oscar was very professional and responsive. I had an exterior drain line that was clogged up. He scoped it and snaked it. Came out a second time to follow-up after I had dug up some of the pipe. I highly recommend this company.

Vishesh J.

1/23/2022

Juan Gutierrez saved the day for me. He is awesome.

I had a plumbing emergency today. While trying to fix a leak in my bathroom shower, I accidentally broke the valve (I should have turned off the main water line first which I didn't and the bathroom was completely filled with water). I called a bunch of folks but no one had availability. I called Juan after finding his number on yelp. Even though he didn't have immediate availability he listened to me very patiently on the phone. I shared with him a few images of the valve and shared with him my emergency.

He very patiently guided me on figuring out what part I needed, helped find that part online and shared the details with me. He asked me to try getting that part and try fixing myself (guiding fully how to) and also mentioned that if I wasn't able to he'd find some time to come over somehow.

I was able to get the part and fix it, but there is no way I would have been able to do this without Juan's help.

I really really appreciate his time and thoughtful approach and will definitely only be calling him for any future plumbing needs.

Mark Z.

10/20/2022

Ocar and the crew repaired old broken drain pipes from the kitchen to the main drain. The started on time on finished on time and did a great job. They also replaced old pipes under the sink and diaogosed a low water pressure issue without charging extra. They are expert and reliable. I highly recommend

Zia M.

5/28/2022

It's Saturday and a 3 day weekend, and my sewer line is bubbling up gross water and debris. A call to Pro Roto around 11:00 and they were at my door by 3:00 and out by 3:30. All clear. Oscar was very knowledgeable and gave me a price up front and that's what I was charged. He also gave me some advice so I'd definitely use them again.

Christine L.

11/30/2021

Juan Gutierrez is my hero.
I highly recommend him and the world needs more people like him and his counterpart. Both upstanding gentlemen, knowledgeable, resourceful, reliable and efficient! Always going the extra mile. No inflation, straight to the point. Honesty, integrity and simply the best! They are also very thorough and tidy!!
6 Diamond Experience. (I was not asked to write a review, I need them to be recognized for their efforts!)

Jen P.

12/23/2022

Juan and Richard came and took care of our clogs quickly and professionally. Thanks for a job well done!

Al T.

12/30/2021

I would like to praise Oscar and Alejandro, these guys were awesome!!!. Had an issue that another company could not take care of or fix after the fact. They did the first time!!

From the call to work being done and Completed. Oscar and Alejandro came over and were quick, efficient and very knowledgeable. Oscar was very helpful in helping me understand the issues and clearly suggested what should be done in the near future. Seemed like we have been using them for years and really being the firs time. Very satisfied and relieved of good work. Thanks To Oscar and Alejandro, would recommend them and Pro Roto anytime. Thanks again!

Jane C.

5/24/2022

Our sinks were clogged and had heavy black residue that seemed like either mold or mildew. I was very concerned that it may be mold and called Pro Roto to express my concerns. The person on the phone was able to identify the problem and reassured me that the black residue was not mold but mildew, which can be removed easily. I appreciated his assessment without overly exaggerating the problem in order to sell his service yet at the same time validated my concerns.
Oscar came two days later. His interactions were professional and friendly, and he fixed the sinks with care.
I will be a returning customer.

Michael B.

07/02/2022 12:00:00 SA

Our water heater pilot wouldn't light on a Saturday night. Juan called me at 9pm and talked me through it, had it fixed in minutes! Thank you!

Selin T.

05/12/2022 12:00:00 SA

Our garage sink flooded due to a blockage in the pipes. Oscar and his team came and inspected the problem. They found the cause of the problem in a very short time. The problem was so much bigger than we thought. Our old sewer pipe was damaged and clogged. Even though it's a big job, Oscar and his team completed it in only 1 day and replaced the whole sewer pipe line. They were on time, working fast and efficient. Oscar was also very responsive and easy to communicate. So glad we worked with this company and Oscar's team.

FooDee E.

2/26/2022

Quote of $800 on Saturday to clear a toilet! They said their normal price is $400 on weekdays, which is well over the weekend price quoted by others. Unethical.

Added in response to the letter from the CEO(copied below):
Mr. Esrailian,

While I fully understand the struggles of a small business and the impact of a review, I was essentially told the price is high because we are in demand.

I believe in giving my business to businesses which exemplify integrity. You ask me to have compassion for your business when your employee had none for mine.

Yes, you are a small business and are entitled to make a profit. Yes, you are entitled to earn more on the weekends. However, you are not entitled to gauge desparate people just because you can.

If the recent struggles of small businesses taught you anything, it should be we are all in this together. That lesson was apparently lost on you.

Please ask your dispatchers to think... How would you like your grandma to be treated and then respond accordingly, to... every... call.

--Response from the CEO 2/27/2022--
FooDee,

First we would like to thank you for contacting us for your plumbing needs. We see that you gave us a bad review on yelp. During these hard times a bad review can really hurt our business. If you received a verbal estimate over the phone. The price is only a rough estimate and is not guaranteed until the job is looked at by a technician. We apologize if the on-call technician did not explain that. I will be bring up this problem at our company meeting, to make sure all of our clients and future clients receive the full information needed when they call.

There has been cases like yours where the job turns out to be an easy toilet plunge or soft clog and we end up doing it for free or for a lot less than we originally quoted. We like to help our clients and keep them happy.

We are here to help people out. Please take some time to revisit your review. Also this is a privet direct message.

Best regards
Isaac Esrailian
CEO
Pro Roto Inc.

Lillian Hua G.

03/03/2022 12:00:00 SA

We had a sewer backup and Oscar arrived quickly after we called to assess and gave an estimate. We decided to replace a section of the sewer line. Oscar and his team arrived the next day and did a great job repairing the sewer line. They arrived on time, were very courteous, got the work done quickly and left the place clean.

Kevin T.

12/03/2021 12:00:00 SA

Juan is the man!

There's nothing more worrisome as a new home owner than hearing gushing water from the walls startling you in the middle of the night. Is it coming from the bathroom? Are the toilets leaking? Did a pipe burst?

After helping me find the water main to shut off the water, Juan promised to be there in the morning. He arrived and was super professional and helpful in explaining what the causes may be. After some careful examination he was able to replicate the startling sound and fix the issue in the irrigation system. We were expecting the worst but Juan assured us it was a very minor fix and to call him if it happens again.

Moving forward Pro Roto is my go to for my plumbing
needs! I can't recommend their services enough after my experience with them and it's reassuring that they're available 24 hours a day!

Michael A.

05/03/2022 12:00:00 SA

We had a clogged toilet late last night. I called and someone picked up right away. We made an appointment for 10am this morning. Oscar G. from Pro Roto showed up right on time. He was fast and cleaned up after he did the service. He did a great job and I totally recommend Pro Roto. Thank you for the great service!

Ed R.

6/27/2022

I contacted Pro Roto because of their five star rating. I opted out of allowing Yelp send our drain issue to multiple contractors because frankly, it's a hassle dealing with all the replies. They showed up a little early and I explained what I believed the issue was. They used their camera to determine that the previous drain issue had cleared itself, therefore there was nothing to do.

Honesty is so important when dealing with contractors. Pro Roto could have rooted out the drain anyway, how would I have known? Instead, they showed their best business practices and integrity and lost an easy charge for nothing. They will have all my business from this point forward. Thank you Pro Roto.

Kelsey M.

12/07/2022 12:00:00 SA

Today Richard and another gentleman got my slow-running toilet running fast again. Great job guys! Friendly, quick, and now an important part of my life is doing well. Thank you! Highly recommend Pro Roto!!

Paul N.

6/21/2022

Hi -

Had a cracked sewage pipe under the house last week. Called around and got several quotes from several local companies. Pro Roto had a fair price and very good reputation here on Yelp, so I went with them. They came in on time and fixed the problem in a couple of hours. They were very transparent and communicative. Fair price for a solid, good finished job. Would definitely give them a call for any future plumbing needs and recommend them to any of my neighbors.

Jay R.

10/10/2022 12:00:00 SA

Prompt service by Oscar for our kitchen faucet, quick and reasonably priced. We have used them for many services, and will continue to use again.

Clare T.

05/07/2022 12:00:00 SA

Of course the sink starts to leak nonstop on a Saturday! And the day before Mother's Day. Sigh. I yelped and started calling to see who could come out the quickest to help me. I did not end up using Pro Roto but only because they were completely booked up and were honest that I'd be charged extra for coming on a weekend. Despite that, the guy I talked to on the phone let me send him a video of my leak and tried to walk me through an attempt to fix it. I was just amazed. No charge...he was just trying to help. I ended up calling another company who ended up being also amazing, but I wanted to leave a review for Pro Roto nonetheless because I really felt they went above and beyond to try and help me. It is rare to find people who just want to help because they are good people. Thank you so much!

J S.

12/01/2022 12:00:00 SA

Pro Roto was fabulous. They came to inspect a leak for us. They had warmed us that they'd probably have to break the wall open to diagnose the issue and had pre-told us the charge for that. They looked thoroughly. They were so honest...they decided that the problem was in the roof, walked to the backyard to show and explain the problem to us patiently, did not break the wall and take the easy cash they could have, and guided us to the correct solution. Use Pro Roto if you want honest folk who have your back!

Juston P.

2/22/2022

I've worked with Pro Roto on a number of different jobs in my home, and I plan to keep doing so in the future. They've replaced the sewage pipe running out of my house, installed a new hot water heater, and unclogged a pipe. Each time, they're responsive and prompt, give me a lot of information and options, and work with me on finding the right solutions. Definitely recommend them!

Farrah L.

8/27/2022

responded to our request right away and was willing to help us over the phone

Mark E.

06/04/2022 12:00:00 SA

Oscar was great. Professional, friendly, and found the problem with the pipe camera fast. Highly recommend.

Elodie O.

2/23/2022

I highly recommend Pro Roto for anyone who has plumbing issues. We've had a very bad clog which they solved for us in January. I'm so grateful for their responsiveness and capability to stop the problem. And just today, I had a water heater issue, yet after Oscar visited and found no issues, there was no charge, which was a supremely nice surprise. Have recommended Pro Roto on NextDoor and with local friends too. Keep up the wonderful work. Bravo!

I. A.

9/28/2022

They helped me with their DIY tips without a fee. I had a clogged drain. The gentleman I talked to gave DIY tips on opening the drain and cleaning it myself. He also suggested using Muriatic acid if push come to shove. I just opened the drain and cleared up the clog myself. Very helpful company.

Max G.

04/03/2021 12:00:00 SA

I can't recommend Pro Rata highly enough. Over the course of 48 hours (including weekend) they helped us diagnose what was initially suspected to be a minor clog, but turned out to be way more complicated.

The team is trustworthy, honest, sincere and extremely competent. I've worked with plumbers in the past that I'd never work with again.

Pro Rata you have a new lifetime customer. If you are reading this review, just don't hesitate and book these guys!!

Greg D.

10/23/2022

We had a massive backup in our new house on a Saturday. Oscar and his crew were on site within an hour. They quickly figured out what was going on and spent the next hour attacking the problem with a snake. Turns out we needed a new lateral, and he showed me all the damage and roots with his pipe camera. They got it cleared well enough to limp by, and the crew was there on Monday for the big project of getting the new lateral in place. They were extremely professional, and the amount of care they put into the job was impressive. Everything was cleaned up, and they worked hard to get the lawn back into good shape after they were done. They also fixed a bad wax ring on a toilet while they were there. It was quick, and they recaulked between the base and the floor perfectly. I'll be using these guys for all my plumbing needs going forward.

Brianda M.

7/21/2022

Where should I start.... This company is completely unreliable. I've been without hot water for almost 4 days after they shut of my hot water stating there was a leak going through the unit under mine. At first they stated it would be a couple of hours to fix it, then they said they needed an extra day to get a part the plumber had given me a window of time that he would be back to replace the part at get my hot water running. The follow day I received no updates and even though I reached out the the plumber multiple times I didn't not receive a response til hours past our agreed time frame, I tried to be cooperative but then again they assured me it would be taken care of the following day. (Very upsetting) at this point I gave my available time frame and was told that it would arranged, again no show no updates. After having to reach out on my end again they said the could be arriving around 9pm (ridiculous time for weekdays) of course I said it would be too late. They then said that they could come the following day( yeah 4th day!!) having no running hot water for almost a week is completely absurd and way unprofessional. I'm sure there is other plumbing services out there and please reach out to them instead of this business because mg experience has been horrible and I'm sure I'm not the only one, Shout-out to Juan Gutierrez for you remarkable service and professionalism May your showers be as warm as mine, communication is key

Alisha T.

6/22/2022

Special thanks to Juan Gutierrez for helping me with my water heater this AM. We just moved to a new place and the hot water heater was not working. I reached out to Pro Roto and within 30 mins, I was on the phone with Juan. He helped me troubleshoot the issue via Facetime, and voila, all fixed!! So appreciative of his kindness and generosity. Thank you Pro Roto!

Blake D.

12/27/2021

Once again, amazing service! My wife and I had a back up in our sink and the garage/laundry room and Oscar + Romero from Pro Roto came over ASAP and fixed the problem and cleaned up the garage within an hour. I would recommend Pro Roto to anyone on the Peninsula as the best plumbing service around. They are honest and trustworthy. I will continue to be a loyal customer.

Tatia T.

10/05/2022 12:00:00 SA

Called them for an emergency service and they were super helpful and knowledgeable. Fixed my leak quickly and even cleaned up. The young man Richard was super professional and very attractive Will definitely call this company for any future issues and recommend them to everyone

Vivek C.

2/16/2022

Oscar came by to help with our drain clog issue. When discussing with Juan over the phone, the preliminary diagnosis was clog of the mainline and price to correct was a lot. However, Oscar was able to see the issue and determined that it was just a clogged drain that needed cleaning. Rather than try to screw me over and charge over $500, he cleaned the drains gratis because he wanted to make sure I was happy and that Proto would earn my business when I did have a roto issue. Amazin! I can't recommend Proto any more - I know its not based on their roto work but It is based on integrity, which I will gladly pay for. Thanks Oscar and Juan.

Vivek

Pretesh D.

12/18/2021

Isaac and Oscar did a great job. I appreciated their speedy response and quick resolution to my leaky pipe issue. They were thorough in checking all the possible issues and were easy to work with. I will definitely work with them again if I have future plumbing needs. Thanks Pro Roto

M C.

7/15/2022

Pro Roto took a look at my sewer line, sent a video camera through the pipe, and gave me a recommended course of action. Their quote was reasonable although it varied a few times until the final estimate. I ended up going with someone else because of my GC, but this was a mistake and I should have gone with Pro Roto to replace the line. I followed up to compensate them for their time but they declined any payments. Thank you so much for your help!

Annette O.

02/07/2021 12:00:00 SA

They charged $1200 to snake and investigate a clogged 20' of sewer line during off hours. They also gave a $2800 estimate to repair a broken sewer line under the driveway to permanently resolve the blockage. The next day, I had another company completely clear the sewer line without any repairs needed. Pro Roto was very expensive and did not solve the problem correctly.

Update- btw Pro Roto's original estimates were $800 more than the amounts above. They only reduced them when I complained .... thou still too high. As a landlord of the property, I advised the tenant that she was being taken advantage of.

Pro Roto later offered to pay me $400 (discount)to revise my rating to a 5 star review.

Shop around before you commit... there are better companies out there!

Simon B.

2/18/2022

Isaac and his team have helped me out on multiple occasions with plumbing needs and have always been very responsive and thorough. I highly recommend ProRoto for all your needs big or small.

Greg H.

08/12/2022 12:00:00 SA

This evening we found ourselves in a pickle: the water suddenly stopped working in the house we moved into less than a week ago. Of course, this had to happen on a Friday night. We found Pro Roto here and gave them a call. They answered right away and took the time to walk us through some basics to figure out our issue. It turned out our toddler must have turned off the water to the house earlier in the day! Order was restored! We really appreciate the friendly advice. We hope to not need a plumber any time soon, but we certainly know who to call if we do.

Skanda W.

12/30/2021

Great experience today with Juan Gutierrez. Extremely knowledgeable and honest guy. I setup an appointment to replace a 16 year old boiler system. After a quick look, he recommended that I keep the very efficient system and pointed out ways that I could improve the performance.

The other guys, including Oscar, have also provided great service in the past.
This is a great company that does business the right way - customer first. Wouldn't think of going elsewhere.

Rosine F.

6/27/2022

Called pro Roto today because of a sewage issue outside my studio. Isaac came to assess the problem within a few hours and fixed it immediately Effective, helpful,& very pleasant. I put Pro Roto in my contacts quick - this company is a keeper - a definite for future plumbing issues. 2 thumbs up!!!!

Paul T.

11/28/2021

I had an emergency situation where I had to shut off my water and when I tried to turn it back on, no water was coming. I reached out to Pro Roto and they responded right away. Juan G asked me to describe the issue and to send a photo. He spotted the problem and described how to go about fixing it myself. This all happened in about five minutes through text messages. When it was finished, I asked what I owed and he just said he was glad to help (no charge). Even though the issue was addressed quickly, it would have been completely reasonable to charge for the time, or to ask for a review, but he didn't do either. I was very impressed and will definitely look to Pro Roto again for future needs.

Raj D.

12/22/2021

This review is long over due... I have hired Ishak and crew couple of times. Once to replace the clean out and sewage line to the street and once to fix the water pressure. These guys know what they doing and he is prompt and delivers what he promises.

Tao C.

12/21/2021

Got issues about water backwash, call for urgent fix. They guide me to do some pre-exam through the phone e.g., checking neighbor, then they come next day morning. They did some inspections, but can't reproduce the problem. And they explain that sometimes it may flush out the blocker with some water.
Although they spend some time on my case, they said it's an inspection, so no charge.
In conclusion, very professional, highly recommend.

Andy L.

5/20/2021

Our water heater leaked last Friday night at 10:30 PM. We called around several 24/7 plumbers before someone at Pro Roto answered and patiently walked me through the steps to shut-off the water and gas. I then proceeded to drain the water from the water heater to prevent more water leak to the floor.

The crew came by the next morning around 9 AM. They worked very efficiently and was able to replace the water heater in about an hour. I was impressed with their work quality. They hauled away the old unit and even cleaned up the work area. The price for the new unit plus installation was very reasonable as well. A+ to Pro Roto for coming to the rescue!

Shweta M.

11/21/2021

From the time I called Pro Roto to schedule an inspection to the time Oscar and his team came to my home to check out, and subsequently repair my old/ leaking main water shutoff valve, it was a no-nonsense, professional, and headache-free operation. They knew what they were doing, and fixed the issue for me satisfactorily. Prior to arriving onsite for an inspection, they tried to help me fix the issue myself so I could save my money, and after they arrived and saw the issue they scheduled an appointment for the same day itself. They also gave me advice/ helped with a quick fix for the low water-flow situation in my bathroom.

One day prior I had another plumbing company (also very highly rated on Yelp) come out and instead of 'fixing' this main water valve, they totally botched it up, and made it worse. Hence I had to call Pro Roto to help rectify the situation. After Oscar and his team fixed it, I would see the huge difference in the quality of work between the two companies. I would recommend Pro Roto!

Giovanni L.

5/20/2021

I have used many different plumbing company in my life never found some that looks all the details respectful Efficient and to be able to solve the problem fast so the owner is not overanxious and a great price for the quality of work
I have used other ones and because they couldn't figure out the problem I called them they Were able not only to figure out the problem but to resolve it even for the future by using a different Y I never had that problem again I recommend them To anyone that hasn't found a good plumbing company

Rez L.

4/20/2022

Oscar came to help out with the clogged shower. He is a great professional and very knowledgeable. I would hire him the next time around.

David S.

01/08/2022 12:00:00 SA

Juan Gutierrez is exceptional - a talented, knowledgeable, kind and generous plumbing professional who is 100% committed to his customers.

I found a leak in a ceiling area on a Sunday morning. Juan picked up the phone immediately when I called, assessed the situation, reassured me that this was something that we could address on our own to identify the source of the leak, and then walked me through the multiple steps that were necessary to confirm and repair the leak myself as it was an intermittent and not an active leak. This involved numerous steps (removing sheetrock, identifying the source, assessing the damage, testing each water appliance to confirm the leak source, drying it out, and sourcing replacement parts, etc). It seemed to be a daunting task, yet Juan was confident that together with my handyman, we could do it ourselves, with his telephone support as needed.

With Juan's encouragement, practical guidance, (plus great info from the manufacturer (Geberit) on where to get replacement parts), we were able to complete the entire project ourselves as Juan predicted. Truly a professional! We will certainly be hiring them for our future plumbing project needs!

Laure M.

07/04/2022 12:00:00 SA

My first choice for a plumbing company. Excellent service. Answered my call and came out to diagnose problem within hours. Had to replace my 86 year old toilet, they had it completed same day. Have used many times and always satisfied- highly recommend

Sook-kyung S.

11/23/2021

It seemed that my water heater was leaking, and I called them up after asking around cost estimates on Yelp. They came to my house in just 30 minutes (my home's close to their office), looked into it carefully, and gave expert advice on the matter. I wasn't pushed to make a decision at that moment. Great service and expertise! Will definitely reach out to them for any other appliance issues.

Laurie R.

6/26/2021

Update: We had a small spoon get jammed in the garbage disposal at work and needed Pro Roto again! This time Gary came to our rescue today and he was even early. He didn't think he was going to be able to get it out, but he did it in just a few minutes!! Not only did he provide excellent service, he was friendly & quick. The cherry on top was no service charge!!!

Fantastic company with top shelf customer service!

I have used them twice now and am extremely pleased with their service. Yesterday, Isaac came out to fix a jammed garbage disposal. He was courteous, pleasant, and very efficient. An added bonus was the repeat customer discount we received. So glad I had them saved in my phone contacts.

Lori S.

12/27/2021

Our hall toilet backed up, overflowed and flooded the bathroom overnight. Pro Roto was one of several emergency plumbers I contacted. Although they let me know that they were very busy, when I explained the situation they said they could try to work me into the schedule. And they did!

They showed up quickly, wore a mask and shoe covers, assessed the situation quickly and snaked the clog out.

Juan was very professional and accommodating. Big Thanks!

Matthew S.

07/10/2021 12:00:00 SA

I called pro roto for a couple of faucet and drain issues around the house. I called Friday evening and Gary was at our house right at 9AM on Saturday as promised. Addressed all the issues easily and professionally. also gave me advice on a gas line issue in our backyard. I cannot recommend pro roto enough. I would give them 10 stars if I could.

Shaahin A.

12/16/2021

Oscar was a legend.
He made sure we have a toilet as my parents are here now and the whole house was backed up.
The cleaned everything after they were done.
Highly recommend their business.

Ryan Y.

12/16/2021

Big thumb up to Isaac, he is professional, knowledgeable and patient, explain all the options I have

Jared F.

11/29/2020

Couldn't recommend enough. Came home on Thanksgiving weekend with the whole sewer line backed up into the house. They were prompt, professional, and thorough. Replaced the old sewer line that was busted, re-did the pavers that were in place and all within 24 hours. Incredible job!

Run F.

3/22/2022

I did extensive research on this. Pro-Roto was very professional. They are very experienced, friendly and good value and fast to complete the project.

D. R.

11/01/2021 12:00:00 SA

I thought the pilot had gone out on our water heater. But instead when I went to check, I found water on the basement floor! Pro Roto had recently replaced a broken water line in my kitchen so I called them again.

I can't believe it, but when Juan Gutierrez answered and I explained what had happened, he decided since he was very close to my location, he would come right over. I thought we needed a new water heater but Juan found a ruptured water line...he replaced it in minutes! Then he relit the pilot and...Done! Perfect!

Jen M.

10/06/2020 12:00:00 SA

I just purchased a new home very recently, but sadly have plumbing issues with our sewer lateral and washing machine pipe already.

I contacted Pro Roto, and Gary came over to help us out in the next day. He was super friendly, and very patient with all my questions. He explained all the solutions and potential city program that I could be benefit from applying. He even inspected my crawlspace (as a precaution) and tested out my washing machine pipe for me for free.

We didn't end up using his service because of some city program policy, but I really can't thank him enough for helping me out along the process.

If you want a helpful, honest, no BS plumber, Gary would be your guy! I highly recommend him for everyone!

Marina K.

1/20/2022

We were very happy with the job Oscar did for us (replacing old, poorly configured pipes under our kitchen sink). One thing I appreciated that not all plumbers were able to provide was a price over text, based on photos of our existing pipes.

Tony P.

10/19/2021

Juan was amazing and saved the day for us. Our dishwasher was leaking everywhere. Called Pro Roto and Juan walked us through how to quickly turn off the water and isolate the problem. I would highly recommend giving them a call and Juan will make your life easy!

Brenden M.

07/01/2021 12:00:00 SA

Hired Pro Roto to inspect and fix a broken pipe under our house. Out of everyone we spoke with, they were the first to respond and the most complete diagnosis. They weren't the least expensive, but the work included a more end-to-end solution. Very happy with the experience and will call them again for any issues!

Jennifer S.

5/24/2020

This morning our shower drain was fully clogged with water on verge of spilling out of shower (thanks to teenage daughters with very long hair;) I called Pro Roto- hoping for immediate service on Sunday (Memorial Day weekend).
Isaac was able to come out within the hour. He and his helper did exactly what we agreed to at the price I agreed to (lower price and quicker service than other plumber I called). They followed all COVID-19 protocol: proper social distance, masks, gloves, booties, and emailing bill to avoid any contact through in-person billing paperwork. Thank you!

Prem K.

2/18/2022

We had a water line leak outside the home. Oscar Galicia came by and recommended using a leak detection company to spot the leak. Once we located the cause of the leak, we had Oscar come back to fix the leak. Oscar was did a great job taking care of the problem and cleaning up after the fix. I would highly recommend using Pro Roto.

David S.

1/19/2022

Juan was awesome! I did not even use this company, but he was so honest and transparent about the work I was about to have done by a competitor. Had I known about Pro Roto before contacting the other company (as the other company was already at my house about to install my new water heater for a very expensive rate) I would have used Pro Roto. Now I know who to call next time!

Joe S.

6/26/2021

Amazing employee. We had a sudden issue came up and our bathroom faucet was letting the water run. We called Pro Roto and Oscar came right away. His team was super responsive. With multiple plumbing companies closed on the weekend, happy that Pro Roto was open and responded quickly. I can't highly recommend their business enough. Saved my family and I a massive water bill. We appreciate their business and will use them further in the future.

Jessica J.

6/24/2020

My washing machine started leaking a few days ago. I originally called a handyman thinking the washing machine was broken, but when he arrived he diagnosed it as an issue with a clogged pipe.

Pro Roto was contacted by my HOA today and they came within two hours which was great, as I was really dreading the idea of going without my laundry machine. Leo & Gary came and were so friendly and great - they explained what they were doing every step of the way. We have a stacked dryer/washer condo which can be a pain in the a** to move, but they were able to get behind there, unclog the pipe, and even helped me reattach our dryer vent (which we hadn't even realized had come undone).

Afterwards, they also wiped down the walls and floor (tons of dryer fluff everywhere since we don't know how long the dryer vent has been disconnected), which was so nice of them. Would definitely recommend reaching out to them if you need work done!

Mean M.

5/13/2021

Gary and his team are great! Professional and reasonable. Communicate very well. He provided a lot of useful info that helps me understand my current condition so I can make the best decision about what I want to do with my budget. Great team!

Jifei S.

02/01/2022 12:00:00 SA

The closet wall next to bath gets moldy, I thought there is leaking pipe and called the company, after hearing my description of the problem, the answering staff explained to me that the mold was due to cold moist air and has nothing to do with pipe inside the wall. All you have to do is to have good air circulation. And guess what? He's right! I'm really impressed with the staff's knowledge and integrity.

Cat L.

7/19/2021

We had a sewage backup into our shower. Jerry arrived early for the job. He gave me the estimate first, which I agreed to. He was very professional, communicates well, and was very friendly. He explained the whole process to me. He finished the job efficiently and made sure everything was clean before he left. I definitely recommend!

Alexander L.

2/25/2022

I had a great experience with Pro Roto. Our toilet clogged late on a Friday. Pro Roto picked up right away and dispatched a technician on the spot. I got text and email confirmations, and Oscar Galicia, our technician, arrived within an hour, right on schedule. Oscar was polite, friendly, and professional. He explained what he was doing and within thirty minutes of arriving, he had fixed the problem. I would definitely use Pro Roto again.

H. Woody W.

2/22/2022

Oscar was fantastic. On time, courteous and professional. Sewer line was cleared in no time. We have been using Pro Roto's services for a few years and they have been great every time.

Patrick K.

4/24/2021

Great service, was very helpful and professional. We thought our drain was clogged but it turned out to just be a simple issue. They did not charge us for their trouble, and really appreciated this. Will use them again!

Tanja K.

05/04/2021 12:00:00 SA

I highly recommend this company. I had an emergency plumbing issue late one evening where I had to turn off the water to an apartment complex. I called Pro Roto and Isahak answered the phone. He was extremely helpful and sent out his technician Oscar. Oscar arrived with in the hour and he was able to fix our water leak in a timely matter. This will be my go to plumbing company from now on. Thank you Pro Roto.

Stephen B.

2/16/2021

Fast, helpful, knowledgeable, and professional. These guys are my go to drain fixers!

Jillian L.

03/04/2021 12:00:00 SA

I had an urgent plumbing need when getting my bathroom floors re-done that halted the entire project. I called Pro Proto and 2 technicians showed up 20 minutes later. They assessed the problem quickly and fixed it immediately - they were in and out within an hour! The price was incredibly reasonable as well. So happy with my experience with Pro Roto - thank you!

Kristina T.

12/24/2021

We were experiencing a mildew smell within our home, and were worried about water collecting beneath our house. Oscar Galicia was sent to our house to inspect the same day we made a call to Pro Roto; he showed up on time, very professional, completed a free visual and camera inspection of our water line. We will be reaching back out to them if another issue like this arises!

M S.

12/21/2021

Amazing service! The pilot had gone out on our ancient boiler for our radiant floor heating system, of course during one of the coldest periods that we'd had in years. Not only did Juan answer the phone at 7 AM, he ended up showing up with his colleague at 8:45 PM in the evening that SAME day to relight the pilot, diagnose and troubleshoot other potential issues, and in the end get everything working just fine, with some notes about what we might need in the future but wasn't trying to upsell me or anything! It's super rare to find not only someone so knowledgeable about boilers but also so responsive and helpful - I know who I'll be calling for any future heating emergencies, or plumbing issues in general. THANK YOU Pro Roto!

Mike L.

7/19/2020

I recently had my sewer line replaced from the old clay pipe that was failing from roots growing into the joint sections severely blocking flow. Pro Roto assessed the situation and provided available options and clearly outlined the work required. The crew was great, worked efficiently and always made sure I had some level of operative use during the project. The Old clay pipe was replaced with new single section HDPE SDR-17 via trenchless (pipe bursting) method. They added street clean out, sorted out the appropriate permit with city inspection and did an absolute excellent job patching up brick and gravel pathway. Pro Roto also worked on house piping several yrs back. I would highly recommend Pro Roto - professional, efficient, good pricing, and great people to work with. Thanks again Gary, Marco, and your crew!

Lisa D.

01/03/2021 12:00:00 SA

I want to update my review. After I posted, the owner of Pro Roto reached out to me to hear more about my experience. I appreciate the effort he took to really listen and try to resolve my complaints. I understand that he is a small business owner and especially during these tough Covid times, it's especially important to protect your company's reputation. He explained as best as he could the miscommunication and he kindly refunded me the service fee I paid. Great example of a business owner putting people care above profit.

Ruka H.

2/15/2021

The service was prompt, efficient, and very professional. Isahak and Leo saved our day! Thank you so much guys! Highly recommend Pro Roto if anyone in the area needs plumbing service!

Shally S.

12/05/2021 12:00:00 SA

Juan Gutierrez came out on a Sunday within just a couple of hours and did a through investigation and inspection and found the root cause of our leaking water issue. He was patient, extremely knowledgable, and did not try to push unnecessary work onto my plate. Very appreciative of his service!

Alain R.

07/09/2021 12:00:00 SA

This is an update to my earlier review of Pro Roto. After a very difficult start they came through and did a great job.

The CEO contacted me, listened carefully to the problems I had experienced with his firm and committed to righting the wrongs, and they did.

It is a bit hard to forget the chaotic start with shifting explanations and moving targets, but I have to give it to them for sticking with it and providing excellent service and great quality of work once the air was cleared.

All in all a great company to work with if you start on the right foot.

Pavel S.

10/31/2019

Very unprofessional. Scheduled appointment on Saturday and never showed up, never called to apologize or reschedule.

Update:
Owner now says that they do not have me on schedule - this is exactly the problem I'm talking about. To ensure that I do not imagine things I checked the phone logs. Call to setups appointment from 650-269-0190 on October 23, 2019 at 13:01. And yes I'm not inclined to remove my 1 star review after you screwed up my weekend.

Maria C.

01/07/2022 12:00:00 SA

We accidentally drilled into the water pipe when mounting tv onto the wall, and water suddenly bursted out. Pro Roto answered our phone in midnight and came over the next day. Thank you very much for saving our day!

Niki S.

12/23/2021

OUTSTANDING SERVICE! Our sump pump was acting up with all the recent rain. They were very nice and accommodating on the phone, had a team out the same day. Oscar arrived on time, knew exactly what was wrong and fixed it in less than 15 minutes. Very reasonable charges, all in all made a stressful situation just go away. This is our new plumber!!

Michael A.

12/06/2020 12:00:00 SA

Gary is very responsive, efficient and friendly. I highly recommend Pro Roto to anyone looking for this type of service. He worked on my father's property and did an awesome job.

Sally M.

6/25/2020

Gary and Leo arrived right on time with masks on and shoe coverings. Fixed the problem right away, and saved the day here!
Pro Roto is now my go to plumbing company, as I trust their service and honesty.

F D.

11/24/2021

Oscar came up out this morning to help clear out a blockage. I always appreciate it when workers wear a protective boot liners before walking in the house. Oscar was very professional, very clear and detailed when he was inspecting both our bathrooms. He gave us options on what we can do now and what we need to consider doing (serious external pipe issues) in the near future. I very much appreciate his non-pushy, patient approach. Will definitely hire Pro Roto again!

Ann C.

5/21/2021

This company is like a rare jewel. We called them because we had used them in the past, and they struck us as honest, dependable, and very competent. Juan came out to fix underground leaks from several pipes that served as both a drip irrigation system and a conduit for water from a sump pump and also from a swimming pool when we need to lower the water level. It was a challenging job, but Juan used his intelligence and a lot of knowledge and training to find the best way to fix all the problems. I could see he took a lot of pride in his work and did the job the right way, as opposed to the fastest way, still honoring his original quote.

We are confident in the integrity and the competency of Pro-Roto and will use them whenever we have plumbing related needs.

Kathryn H.

03/04/2021 12:00:00 SA

Pro Roto responded to a Yelp quote request within a few minutes, gave me a date at a time that worked for me the next day, showed up on time, polite and friendly, and fixed my problem within 10 minutes. A win all around. I wouldn't hesitate to use them again.

Mandi J.

7/28/2020

Leo saved me today!!! I can't thank him enough for his help. I had a leak at the main water line to the house. The city came out and said it was on the homeowners side and couldn't help me. I had water running down the street for hours. Pro Roto answered my call at almost 9pm last night and talked me through it. Leo came early in the morning and was able to diagnose the problem and fix it within a couple hours. Leo was kind, and intelligent. He wore a mask the entire time and was very respectful during this crazy Covid time. I highly recommend them! Thank you!!

david f.

2/26/2021

Fantastic service. I had some concerns about a french drain. Was able to get an appointment with Pro Roto the next week, and their techs did a camera inspection for free - another plumber quoted me $400 to do the same.

On top of that, they noticed a newly installed sewer pipe, and decided to do a camera inspection of that as well, and found an issue with it (standing water due to sagging; luckily not a huge issue, since it's just for a garage sink).

Chris A.

8/15/2021

My kitchen sink's garbage disposal drain pipes had severe pressure buildup that resulted in food particles and water spewing into the crawl space beneath the house. Thankfully, Pro Roto came through on a Saturday morning and was able to fix the problem quickly. They ended up charging a fraction of what they quoted me on the phone, which was a nice surprise. They also recommended long term fixes to my plumbing if I was interested.

Patrick A.

8/23/2021

Our sink backed up and so did our washing machine. We found Pro Roto on Yelp and they came within the hour. Gary and Oscar explained the issue, the options, and immediately started working. A short time later they snaked our drains and problem solved! They cleaned their work area and left immediately after. Excellent service!

C N.

07/03/2020 12:00:00 SA

Our washing machine flooded the laundry room, and of course it's right before 4th of July. Pro Roto responded to our call, and squeezed us into their schedule same day. Within 3 hours they were onsite and were able to clear out the clog in the drain. We're so grateful for Gary and Leo for their prompt house call!!!

Jon P.

8/18/2019

Gave me a great pressurizing tip over the phone to unclog my outdoor sink for free! After that I sealed the pipe with some turbo spray, it was leaking slightly.

Danielle M.

08/07/2019 12:00:00 SA

Sent a message via Yelp late evening asking for a plumber to come fix our sewage back up problem. Within a few minutes of sending the message, Leo wrote back and asked for my phone number to get more information. After giving details of our problem, he said he could come out at 9-10 AM the next day.

Fast forward to the next day, Leo and another technician arrived at our house within the scheduled time frame. I showed them where the back up was happening at the outside of the house and he asked me to replicate the back up so he could see where the problem was. I was quite hesitant about replicating the sewage back up. Fortunately, once Leo opened up our clean out drain he immediately saw that this was the clog and I didn't need to replicate our sewage back. They used their tool to clear out the drain and after running water inside for several minutes, the problem seemed fixed. Cost seemed reasonable, I got the first time customer promo. It's been a good week since they came and no more sewage back ups.

I appreciate the prompt response from Leo, text confirmations of my appointment and completion of work, and their competence in fixing the problem. Would use them again for any future problems.

Prashant K.

7/13/2021

Called ProRoto in the morning and they were home in 30 mins. They worked on my bathroom and sink. Did an excellent, efficient and most importantly clean job. I worked with Oscar who was extremely pleasant to work with and knowledgable. Definitely two thumbs up!!

Andrew C.

10/11/2021 12:00:00 SA

Oscar and his crew came out on Saturday to investigate a blockage in our sewer lateral, cleared the immediate problem quickly and ran a camera to discover that roots had broken the pipe in a couple places. They showed me the details on the camera and confirmed how they could replace the pipe without ripping up the patio concrete. On the following Monday, they came out and replaced the pipe, patched up a toilet seal that had busted and cleaned it all up. Highly recommend: knowledgable, efficient, respectful.

Hai C.

7/19/2019

Needed a quick and easy plumber help and Isahak was very quick to pick up and get on it!
Leo, the technician, was on his way to the property right after and everything was painless!
Will definitely use these guys again! Thanks again!

Ed D.

02/05/2021 12:00:00 SA

Leo and Gary from Pro Roto did an excellent job fixing a clogged kitchen sink and a leaking bathroom faucet. They came out and did an estimated and came back that week. It was done in a very professional, high quality and efficient manner.

A new disposal was installed and the pipe organizing was made much cleaner and easier to access.

They then installed a new faucet as our old faucet was broken/leaking and not worth repairing.

Afterwards, they went over how to use a wrench to unclog disposal if it every gets clogged. Also, reviewed how the pipes are much more organized if those need to be access or unclogged in future.

They showed up exactly on time and finished well before I expected. Very friendly and professional. Highly recommended!

Diane D.

05/06/2020 12:00:00 SA

Our kitchen sink drain was leaking and warped our hard wood floors.
Pro Roto came right out, replaced pipes and had us up and running.
They were polite, respectful, and truly cared about the quality of the work that was being done.

Loni R.

07/05/2019 12:00:00 SA

When you have a house close to 100 years old, there's bound to be some out of sight 'pipe problems.'

Ours were CLAY pipe problems... and once the disaster was unearthed, well..... we're talking from the house to the middle of the street! (important tidbit for homeowners... YOU are responsible for the pipes from your property leading out to the main lines maintained by your city/county - so if you're thinking of buying a home, make SURE you conduct an inspection of this connection!)

Thankfully Pro Roto was quick to respond with a fair quote and a stellar team of professionals to fix this massive mess of a sewer pipe problem!

We highly recommend them!

Marc G.

9/18/2021

My waste line backed up and I contacted Isaac and the team at ProRoto based on their online reviews. Isaac was at my house in about an hour to clear the blockage. Using their inspection camera, they were able to find and show me a damaged coupling -- unknown to me -- that was allowing leakage from the waste line as well as intrusion of tree roots, which contributed to the slow drainage. Isaac sent a crew the next day to replace the coupling. Clear and timely communications throughout, left the worksite clean ... highly recommended!

Debbie S.

6/16/2020

My kitchen sink had a leak yesterday. I called ProRoto. Leo and Gary came within a couple of hours. They were so professional and wore masks and booties when they entered the house. They found the problem and fixed it in less than five minutes. When I asked them what I owed them they said, nothing. They wouldn't take any pay because it was fixed so easily! I highly recommend ProRoto!!

Jess M.

01/10/2021 12:00:00 SA

I reviewed a couple of months ago but want to send another-- this time Gary and Oscar arranged a same day garbage disposal replacement. Thank goodness, as it is difficult to manage without your one and only kitchen sink! The repair was done professionally, efficiently, neatly, and Covid-safe.

Cindy D.

04/02/2021 12:00:00 SA

Our kitchen sink decided not to drain and instead to create a small lake in our sink and our washing machine decided to make a small river of water flowing from our garage to the street. Fun night. Based on Yelp reviews, I called Pro Roto who quoted us $850 as it was after hours and advised that if I wanted to wait till the following morning, it would be half that charge. I didn't want to leave things undone that night so I reluctantly agreed to the $850, and they kindly informed me that they would be willing to take another $200 off as the job didn't sound too complicated. They said they'd be out in 45 minutes to an hour and sure enough, they arrived just as promised. They were here about 20 minutes and got the drain cleared. They then took another $100 off of their quoted price so it cost us $540 for cleared drains and peace of mind. They were friendly, efficient and prompt. Highly recommended. Thank you Pro Roto!

Don L.

09/11/2021 12:00:00 SA

Pro Roto is definitely the company I will look to for our plumbing needs from now on. So glad to meet the owner Isaac and to know he and Pro Roto are available. They are an honest, no-nonsense plumbing service. Smart, fast and reasonably priced. Will definitely work with Pro Roto again.

Our home is 60 years old and our sewer lateral needs to be rooted once a year preventively. Its a straight forward rooting job of known length. The cleanout hole is in the middle of our driveway on a level lot with ready access to electric. Knowing that, Pro Roto was the first company that was willing to provide an estimate over the phone before coming out. Every other plumbing company plays the annoying game of not providing rates until they come out, knowing that if you have a problem, your are less likely to send them away. It always feels manipulative and arbitrary. Isaac didn't play that game at all. Good for him and every other plumber, especially the big guys, should take a lesson for him. This is the way it should be. I know some jobs are more complicated and understand that in those situations a site visit is necessary. But for many jobs it isn't, so I really appreciate that Pro Roto was open to listening and assessing the situation instead of making me feel like a patsy homeowner. Just can't tell you how rare it is to find someone like him in the Bay Area. Thank you and great job!!

Taylor N.

10/14/2020

Excellent service from Isaac recently for a badly clogged shower drain.
He and his partner were extremely observant of being cautious, wearing mask, gloves and shoe covers. Took a look at our plumbing situation and gave me a price quote- had things working in no time.
Very professional and will be happy to use him again if needed!

Cherie O.

1/29/2019

We had a situation at our work place and needed help ASAP as it was affecting our employees health. With a referral from one of the employees who has used this company a few times, she called Pro Rooter and they showed up within a half an hour or so. Such urgency to help, Isaac literally came running up to the door. It made me feel like we were in good hands right away!
The guys did their thing and even cleaned up before they left. I expected to pay an arm and a leg for getting us back up and running in such a short time, and thought due to the rush out to the shop it would have been on an emergency rate, but it wasn't. Competitive pricing but amazing for what they did.
Thank you so much Pro Rooter! You saved the day and will definitely call you for our plumbing needs.

Heather W.

06/03/2020 12:00:00 SA

Quick, professional, friendly, and observed social distance guidelines. Would highly recommend this company and will use again in the future.

Kelly M.

11/13/2020

Amazing service. Leo and Gary were very professional. They wore their face masks at all times. They wore shoe covers every time they entered my home.

We had a drain back up on us in the middle of the night. We called multiple plumbing companies, with no luck. Pro Roto answered the phone right away! They had a technician out to our house within 30 minutes. They cleared the clogged drain and even cleaned and sanitized the area where the mess from the back up happened, at no extra charge!

Thank you Pro Roto!

Marisa S.

6/19/2020

Pro Roto has replaced our lateral sewer and waste lines. They did fabulous work! Most recently we thought our sink was slow but it was a problem with the stopper. Leo and Gary came out the next day and explained the issue free of charge. These guys are awesome!

Sh. A.

10/28/2020

Today I asked again the same company to rescue me. They sent two technicians, Gary and Leo. They solved the problem, quickly. They are up to the task, professionals, courteous, and sharp. So far, they are the best company I have ever called.

Shahram

Ann B.

08/06/2021 12:00:00 SA

Placed a request on yelp and Pro Roto replied immediately. He was here within 15 minutes and fixed the problem in 20 minutes. That's a complete win.

Kremena D.

03/06/2020 12:00:00 SA

Called Pro Roto for a washer drain repair and they responded very quickly. They were super diligent, tested the water flow and it turns out everything works properly. We are going to look for appliance services to check the error code on the washer and help fix it. Very happy with how reliable Pro Roto was and how quickly we could resolve and narrow down the issue, all free of charge. Thanks guys!

John C.

01/02/2020 12:00:00 SA

The best plumbing experience I've had in 15 years. Seriously. The tub in our one bathroom condo was severely plugged which caused a panic (no shower). I messaged thru Yelp at 6am and got a quick response minutes later. Scheduled them to arrive at 10. Gary and his assistant we're on time, polite, and very knowledgeable. They unplugged the tub and gave us recommendations for our sinks and other plumbing concerns we had. I was very impressed with their knowledge and the speed of response and will be using them for future plumbing repairs.

Michael J.

04/02/2021 12:00:00 SA

Called them on a Saturday and they had some one out with in the hour. My main sewer line was clogged and the technician unclogged it in a matter of 15-20 mins. Fast friendly service and I would definitely recommend to a friend.

Lauren P.

06/11/2018 12:00:00 SA

As an AirBnB host who lives remotely, Issac & crew have (no exaggeration) saved my hide (and my ratings) countless times since I've started working with them a few months ago.

Only hours after I left for LA, my guests messaged urgently (at 1am) that sewage was coming up through the showers and flooding the bathrooms...truly a host's worst nightmare. I looked for a 24 hour plumbing company, horrified that my 5 guests had gone from 2 to zero usable bathrooms. I used Yelp's messaging system to contact anyone and everyone, and ProRoto was on the phone with me minutes later. Honestly, I was in tears of relief when they said they could have someone on site in 20 minutes. Looking at my phone records, I called them at 1:09am and they blew away that estimate, arriving at 1:17.

As you can imagine, the fix was quite involved. It turned out the house flipper had only replaced the above-ground pipes, everything below-ground were clay pipes from the 1940's. This wasn't going to be an easy job, particularly with renters on site, but they were so respectful, responsive and communicative throughout throughout the process that they had earned my complete and utter trust. Throughout the project, they sent me detailed explanations of everything they were doing, videos of the work, all while working cordially with my guests. In just two days, they upgraded my home so I now have all-new plumbing, installed new cleanouts, AND cleaned up a truly horrific mess.

FFW'd to 3 months later and they have been to my home several times to install new bathroom fixtures, service the water heater after PG&E shut off the gas (leaving guests with cold water), etc...Any hour, any day, they are there promptly, making me that much more capable as a host. No question I could not rest easily at night if it weren't for ProRoto.

-Lauren, Customer For Life

Matt W.

3/24/2021

These guys are absolutely the best in the business. Highly recommend... they came out on short notice, fixed my plumbing issue, & at a readable price. Will be calling the pro roto team again!!

Laurie W.

3/20/2021

Gary and crew were great to work with. Very responsive and gave us a good price. Collected 3 more estimates and they were best price and nicest/ most professional people to deal with. They got pretty large job completed in same day. Highly recommend.

Sherry M.

12/16/2020

Holy smokes, these guys are great!! I needed help in a hurry to clear a drain and shower in my house. Pro Roto delivered! I called 3 plumbing companies in total and Pro Roto was the only one that prioritized my job and had someone on site within a couple of hours. I recommend them highly and will be posting their number on my pro's list!!

Karen F.

9/27/2018

If you have kids sooner or later they're gonna throw something down the toilet that you just can't get out..or get down. That was my problem today, but with the help of Leo from Pro Roto the toilet is back to normal.
Leo arrived right on scheduled time and knew exactly what to do. He was efficient, knowledgeable and nice. Thank you Leo and thank you
Pro Roto.

Michelle M.

04/10/2018 12:00:00 SA

We have been having plumbing issues at our apartment for the past 5 years and all the other plumbers just fixes the issue only for it to break again 6 months later. Apparently, the pipes were not installed correctly. Isaac and Ryan came in and helped and was very detailed and helpful with all of our questions. They are extremely professional and I would recommend them to everyone that has any plumbing problems. They went above and beyond what was asked and we are impressed with the outcome. Highly recommend them.

5 stars due to:
1. Available 24/7 - called and got serviced ASAP
2. Came on time (within the allotted time)
3. Friendly and knowledgeable staff (we got Isaac and Ryan, seriously, ask for them)
4. Fixed the original problem and identified the larger problem.
5. Service was quick but thorough.
:)

Sooky T.

8/18/2020

Isaac and his crew are an excellent team. They have done a lot of work at my mom's large condo complex over the past year. They have turned up quickly when necessary, and identified and rectified problems efficiently, effectively, and thoroughly. I've worked with many plumbers over the years, and I have been extremely happy with Pro Roto and the work they do.

M T.

10/19/2020

We requested an estimate for a leak in our crawlspace. The tech came out and didn't wait for us to explain the issue and just jumped in the crawlspace to have a look around. We offered to turn on the water and flush the toilets to help him see the leak, he declined. He came out and told us nothing was wrong, the plumbing was great. We knew this was not true. He seemed super rushed and we really just got the feeling that he didn't want the job. 3 other plumbing companies had verified the leak (one before Pro Roto came out, and 2 after). So we didn't waste any money, but it was a waste of our time.

Sharon H.

3/22/2020

Update: Pro Roto will definitely be my go to plumbers. Gary and Leo came out last week to help with some slow drains in our shower. They were very professional, fixed the issue easily, and were in and out in less than 30 minutes.

Young P.

7/30/2018

I am very satisfied with Pro Roto! If I canI would like to give them 10 stars!
I strongly recommend it!

Nick B.

03/09/2020 12:00:00 SA

Our toilet backed up this morning and had to be snaked over 50ft. Gary was out here within 15 to 20 minutes of when we first called and made sure everything was in working order before leaving. He was even able to run a camera to help figure out the problem as it had recently backed up before. Their prices were also very reasonable compered to other figures I had received in the area. Will definitely be using them in the future!

R. W.

12/12/2019 12:00:00 SA

Our bathroom has a strong scent. Leo M. came out with his helper and inspected the bathroom, toilet, sink, basement, another crawl space and outside meters, shut offs and came up with the best possibilities of dry rot or possible closet flange. Both of them were honest, straitforward and really knew there stuff. I know because

Li Y.

2/17/2021

Our water heater had the leaking during the mid night. I tried to call Pro Roto at 1am, Isaac picked the call and face chat with us to direct us how to shut off the water and gas which stop the leaking and keep us safe. The team came the first thing next morning to help us to fix the water heater. The team is so professional and working very efficiently. I really appreciate that Pro Roto team took our call at midnight with no charge. Highly recommend the service!

Jenny C.

06/08/2021 12:00:00 SA

Gary and Oscar were fantastic!! I had a small leak in the ceiling that we didn't know where it was coming from. They investigated the leak free of charge and found the issue. I would definitely recommend them. They were on time, kind and courteous. If I ever have any plumbing issues in the future, they will be my first call

James A.

12/19/2015

TL;DR
We recommend them to any of our friends in need of any plumbing assistance.

Why should you go with Pro Roto?

1. They are professional and honest with their assessments.

2. Compassionate: They understand your predicament and want to get you back to normalcy ASAP.

3. Responsive: They respond to calls 24x7! And answered all our questions including iMessage/SMS messages!

4. Their speed, thoroughness and quality of work and, especially, sense of cleanliness are top notch.

5. They have awesome cool tools that all plumbers should have.

6. Their prices are fair.

What did they do for us?

1. Root caused our problems:
1.a. thirsty tree roots invaded and partially blocked the sewer line at multiple spots on our property.
1.b. rusted out cast-iron sewer pipes needing replacement. This is from within the house to all the way to the city-owned cleanouts just within our property line.

2. Installed 2-way cleanouts near our house where there was none before. This would assist with any future clogs (if any).
Replaced 65 year old cast-iron sewer line with new HDPE sewer line using trenchless method that should last generations.

The Story

Our story started with clogged toilets and backed up shower drains in the wee hours of a Sunday morning around 1AM.

Pro Roto's Isahak picked up our call; and sent Mike over to investigate.

For context, our house is Eichler-inspired built on slab foundation with no crawl space.

By the time Mike was done investigating at just before 3AM, we learned that to further the investigation and clear our clog, we need to install two-way cleanouts just outside our house because we don't have any.

Before the crew installed the new clean outs on Monday, as a last attempt, they video scoped from our 3-inch wide plumbing ventilation pipe on our roof; as well as the 2-inch wide cleanout outside our kitchen; and determined that the cleanouts are necessary since the clogged water was too murky to see anything and the scope got stuck at the same spot in the pipe from both the roof and kitchen.

After the cleanouts were installed, it was finally revealed to us our problems: thirsty tree roots have gotten into our rusted out cast-iron sewer line.

Cast-iron sewer pipes will eventually rust out when they are buried underground in somewhat wet clay soil.

Rooting out the tree roots would only be a short term solution. The correct long term solution is to replace the sewer line with HDPE pipes that won't rust underground and have no gaps or any openings for any tree root to get into.

And hence the need to dig a hole in our bathroom (cutting out porcelain tiles, jackhammering concrete, digging out dirt) to access the sewer line under our house from within the house which is necessary for the trenchless sewer line replacement method.

Pro Roto's crew made sure our furnitures are properly covered, kitchen sealed off, and covered the tiled floor from our main front door to our bathroom to protect the floor from dirt and unmentionables; and to protect the furniture and kitchen from all the dust generated from the jackhammering. They made sure our tiled bathroom walls are covered too and added buffer paddings on the wall as necessary to avoid scrapes and dings from their trenchless hydraulic machinery.

By Friday, Pro Roto was almost done. They have covered up all the holes they have previously dug; and poured cement in our bathroom. They also repaired and reconnected the irrigation pipes for our lawn. Except for the untiled bathroom, it was as if nothing has ever happened to our house. They have been quite thorough!

I am now engaging a general contractor to re-tile my bathroom today (Saturday). Once they are done, Pro Roto will return to re-set our commode; and we would be made whole once again.

We are extremely grateful for Pro Roto's help to get us out of plumbing hell so quickly.

John B.

06/02/2021 12:00:00 SA

just an update on Pro Roto.. Juan from Pro Roto came out quickly and cleaned the main line, it was after hours to boot! Can't say enough about Pro Roto. 5 stars for sure! Jeff

Hao Q.

06/05/2020 12:00:00 SA

Gary and Leo were super friendly and gave us a free consultation around a bathroom issue that was of concern to us. Highly recommend for anyone looking for a plumber!

Myles L.

12/03/2020 12:00:00 SA

Needed to do a sewer lateral with video for the city inspection of a development in downtown mountain view and arrange for someone from the city to oversea it. The team at Pro Roto were friendly quick and professional. We were able to get in the work done in around 15 minutes. Thanks again for the great service.

Donald R.

5/24/2021

Needed urgent service for a bad valve leaking serious amounts of water all over my backyard. Oscar Galicia at Pro Roto was there, efficient, professional and above all, solved the problem quick. From a morning call, to a mid afternoon solution, very happy I reached out to them. Will use them again. Thank you.

Mark B.

03/06/2021 12:00:00 SA

Had an issue with clogged pipes from grease and residue which was causing an issue with the dishwasher cleaning properly. Pro roto team assessed the situation, showed me the issue and then fixed it quickly and professionally for a reasonable price.

Michael C.

03/05/2021 12:00:00 SA

Answered our emergency message quickly - the first ones to reply to our Yelp request. Scheduled our appointment super quickly and fixed our problem!

Jaja P.

5/20/2021

I was looking for a commercial plumber in the Palo Alto area on yelp and saw Pro Roto had alot of good reviews. I called Gary and he was able to fit me in the next morning. He was kind, responsive, and professional. When he and Oscar arrived onsite the next day, the issue was already resolved, so Gary didn't charge me a service fee (very thankful for that). I requested they send me a video of the functioning toilet so I can forward to headquarters, and they did so with no complaints. I'm in a sector where I have to find and hire subcontractors, and they always charge me a fee for just going onsite, and they are usually rude. That wasn't the case with Pro Roto. I would HIGHLY recommend Gary and Oscar and Pro Roto because of their honesty and professionalism, and I will be calling them in the future for any plumbing issues that will arise.

Koach K.

2/24/2018

I have needed Pro Roto's service on three occasions. Each time, they have been professional, thorough and done excellent work.

Two days ago, I noticed that my garbage disposal was leaking and saturating the cabinet underneath the sink. I called Isaac at Pro Roto within an hour of noticing the leak. I was pleasantly surprised to hear that Isaac could be at my home that evening after I got home from work (after 6:30 PM) to replace the garbage disposal! True to his word, Isaac arrived on time that evening and did excellent work. What a relief! I know that when I call Pro Roto, they will get the job done without a long wait. And this can be a critical factor when plumbing issues can do a lot of damage if too much time passes.

Thank you Isaac and Pro Roto for all you have done!

Stephanie D.

02/03/2021 12:00:00 SA

If I could give 10 stars I would... I was helped in a real pinch with a problem with a boiler, not many people can service boilers, but we had juan out within 1.5 hours, and on a night call. The communication and resolution with everyone at this business is incredible, so glad I found this company!

Laura R.

4/22/2021

Excellent service! My parents needed emergency plumbing service at 10pm. Called ProRoto. Oscar came right out and fixed everything in under an hour! Definitely recommend. Thank you, Oscar!

JD D.

10/23/2020

You can head over to WorksPlumbing to learn what NOT to do and who NOT to hire. ProRoto started digging the day after they came and didn't stop until I was back in the house. Kept me up to date throughout the whole process, dug WITHOUT a permit, got the permit simultaneously, within a day, gave me a cash discount and cleaned and disinfected my house cleaning up after both 24/7 Plumbing AND WorksPlumbing. I will never call another plumber. Same price quoted by Works, and it was a $20K job altogether, all of the sewer line had to be replaced. Added a Y, and replaced all the pipes under all the sinks due to the STENCH left by prior plumbers, no charge.

Jimmy T.

7/18/2017

Woke up early in the morning to find out that water pipe in the backyard was broken and turned into a magnificent water fountain instead.

So I called and Marco and his buddies came pretty soon afterward. Actually it was within 20 minutes after the call when they arrived. Then they assessed the situation, identified what the problem was, and fixed it...all in the morning.

Service was fast, efficient, and very friendly. Highly recommended.

Kana B.

01/11/2021 12:00:00 SA

I make it a rule to call them when I have a trouble in my house. Leo and Gary saved me again today, they were perfect as always. My disposer is working well now! Thank you so much!!!

Mike L.

3/31/2020

Had a kitchen sink that stopped draining and defied all attempts by me to resolve the problem. Called in the morning and Leo was out by the midafternoon. He fixed the problem within about 20 minutes. He wore a mask and gloves throughout, and left the sink area in a tidy condition.

Would definitely use Pro Roto again.

Merce C.

01/06/2021 12:00:00 SA

our kitchen drain was running slow and Gary and Leo showed up 3 hours later (1 hour earlier than expected)! They were professional and safety minded with masks and shoe coverings. They quickly assessed the best solution and had the drain running very quickly. Neat, tidy and efficient. I love how they gave me some great tips on how to prevent grease buildup in the future too. Overall great experience and highly recommend

Francis M.

08/06/2017 12:00:00 SA

Marco & his team deliver fast and professional service.

First, Sylvester made an emergency visit when our sump pumps stopped working during last winter's rainstorms.

Second, Marco came to replace our malfunctioning sump and left a secondary as a backup just in case.

Thirdly, Javier & Rigo fixed our trash disposal unit as well as a minor leak in our wine cave faucet.

They are go-to plumbers for all jobs big or small.

Andrew S.

9/18/2019

Leo and Gary did a great job fixing a leak under our sink. Scheduling was easy, they were prompt, identified the problem and explained it well, did a great job and charged a fair price. I'd call them back for another job right away.

Alia S.

01/04/2018 12:00:00 SA

My storage unit in my house had water leak and I asked this company to come and give me an estimate or fix it . Daniel showed up and did great job but the price is a little expensive for me. My budget was a little low and I had ti go to the bank to grab more cash. Daniel did all good and we were satisfied with his job. No more water leaking anymore

Adams H.

12/18/2019

Besides being quick to respond they were kind courteous and clean. After they left I noticed a separate problem. I called them back and they came right away. I know this is unusual but they saved my day!

Nia M.

6/15/2017

We had an emergency plumbing issue last night, Our bully broke the water pump at the back so we had to turn off the water in the house otherwise the water will go under the house. I called all the 24 hour emergency plumbing services but no one answered ( 8pm) but this company was responsive and came to rescued us after 1 hour.. so efficient, so reliable ! I would highly recommend them..
again, Thank you!!!!!

Sal A.

09/05/2019 12:00:00 SA

I called to have my kitchen drain unclogged and unfortunately, they were completely booked for the day. They took my name and number and called me back a couple of hours later and were able to resolve my problem on the estimate quoted. I had another service which name I will not mention come in the day before to clear my drain for $69.95 and could not get it done. They wanted to go under my house and examine the drain pipes - Big Red Flag. I sent them home and told them I rather get a second opinion.

Thank you Pro Roto for making time to resolve my problem.

Matt S.

10/14/2020

My shower handle cartridge broke late in the evening and I called Pro Roto. Isaac got right back to back to me to explain my options. He was able to come first thing in the morning and fix it no problem. I highly recommend Isaac and Pro Roto.

Rob S.

8/28/2017

Called Marco for some help on a stuck garbage disposal - gave me some tips on an easy fix - and it worked!! Saved $150 or so!

Super nice and helpful. I will definitely call again for any future plumbing issues!

Alexis S.

8/30/2019

Leo and Gary from Pro Roto were prompt and extremely professional. I will be using Pro Roto for all my plumbing needs from now on!

Fred E.

2/20/2021

Isaac, the owner, was lightning fast responding to me in the evening when we had a leak in a wall. He made an extremely stressful situation about as good as could be expected. His team did a fine job and was very polite and careful due to COVID, wearing masks at all times when inside the house and when we were nearby outside. The job became a bigger one than we all expected and Isaac made sure we did things right for a fairly reasonable price. He then helped us with the home owner's insurance claim as well. Highly recommended.

Elizabeth W.

8/24/2019

Isaac, Leo, and crew were awesome. We had an urgent plumbing need (sewage backup) and had another plumber out earlier in the day who couldn't solve the issue. These guys were responsive after hours, quick to the scene, and thoughtful in how they handled the situation. Ultimately they had to dig an outdoor access point to the sewer line (which was recommended by several people we spoke to), but unlike others, were able to make it happen first thing the next morning vs several days out. The crew was hard working and honest with great communication.

Cacciato O.

05/08/2020 12:00:00 SA

No estimate ever provided. Called Pro Roto, had two guys come out to evaluate job, they said they would email quote same day but never heard from them in next five days. If they didn't want the job, no problem but let me know so I can move on to someone else. Wasted my time. (Appointment: 5/2 10AM).

Helen H.

08/01/2019 12:00:00 SA

We had such a great experience with Leo. He was prompt and very knowledge. He seemed to really care about us and our the plumbing issues at our home and we are grateful for his help. Could not recommend him more!

Romy R.

05/05/2017 12:00:00 SA

Very quick response time. Naturally, emergency home repairs tend to occur during weekends and holidays, and that goes for plumbing back-ups as well.
They were in and out in about half an hour. Snaked out the front sewer line and did the job. Professional and courteous. Decent price. Many thanks!

Eli G.

8/25/2017

Marco took the initiative to professionally contact me, and make everything right. Had Great service, and prompt work done.

I can tell he really cares about his clients, and would use them again & refer them to others.

Thank you Marco for taking care of me.

Tibs C.

6/30/2019

We had a sudden pipe leak in our backyard - I called around and Pro Roto was able to get a guy over in an hour. Unfortunately it started gushing again later when we ran the kitchen tap, but Isaac responded to my texts right away and sent his guy back even though it was evening. This time he told us to let it cure overnight with the water off, and no problems since then (it's been a month and a half). Really appreciate the prompt service and readiness to return when the pipe leaked again. Price was reasonable.

Angela C.

1/30/2021

Customer service was amazing. They explained everything going on in detail, they were professional, wore a mask and completed the work quickly. No more noise in the bathroom yay! Thanks!

ひとみ

10/13/2018

I had a toilet clogged. But it was not only toilet problem. Leo M, he quickly found a case of problem and fixed. It couldn't do the another handyman the day before. I was happy to meet him.
Thank you!!!

Shana S.

11/08/2019 12:00:00 SA

Very in time and helpful. Plus, they are very easy going, accommodating, knowledgeable, and eager to help professionals. I think they could be trusted and count on.

Nandita M.

09/10/2019 12:00:00 SA

I contacted Gary for a shower stall back up. He was very professional, took down info and set up an appointment for the following day. Extremely respectful of the space and very professional. I went ahead and had them do our storm drains and gutters, again very through and professional. Had another need for them again, and both Isaac and Gary came by diagnosed the problem and did not even charge for the visit.
I have found my go to plumbers for sure. These days its hard to find agencies you can build relationship with. I feel with Gary and Isaac its old school kind of service, where you know you can trust them.
Thanks guys!

Brian L.

07/02/2019 12:00:00 SA

Pro Roto answered the phone immediately for an after-hours emergency call and scheduled a field tech, Leo, within a few minutes. Leo came by shortly after the start of the time window and quickly cleared up the clog in our sewer line. He was responsive, professional, knowledgeable and friendly throughout. I will definitely use Pro Roto in the future. Thanks again, Leo!

Shuangshuang L.

1/16/2019

I don't know how they got five star here, but my personal experience is very bad. The guy arrived a little late, but that's ok. It took him about 10 minutes to look at the clogged toilet, and he told me the reason is the pipe is damaged by the tree roots, though he doesn't know where or how severe is that, he did suggest they need to jam the floor tiles and replace the pipes which will cost 6K or more, and makes a lot of noise. I explained to him that we have a new born baby at home, is there any other way we could fix the problem or should we bring some equipments to identify the problem future. He refused and said he is pretty sure we need to do new pipes, he even said if we hire other plumbing company to examine the problem, the solution will be the same. But we felt uncomfortable just going ahead, so we hire other company to examine again, and things turn out that the pipe is perfectly fine, the roots growing from under the bathroom tiles, and doesn't damage the pipe. So we don't need to do anything about the pipes, just cuts the roots and prevent them from growing back from the tiles under.

Roto charged me $250 for spending 10 minutes to examine and giving me the wrong solution, and it takes them about 3 weeks to send me the further action proposal and invoice which the guy said he could do it within 1 business day. Totally a waste of money and time!!! Never use them!!!

John M.

1/16/2020

I am a local real estate agent and property manager. I have used Issac's and his very professional plumbers for many years and for many projects. They are punctual, courteous, very reasonably priced and always do a wonderful job. Don't hesitate to call and use them you will not be sorry.

Dave E.

10/23/2019

Gary &Leo came over quickly and cleared a clog. We did a big job in April so they were great as always. Highly recommended!!!

Jack C.

10/20/2020

Gary at Pro Roto has bailed us out twice now. Took all precautions for COVID-19, and was able to come right away for two issues that required pretty immediate attention. It's been challenging to schedule contractors both promptly and safely during the pandemic, and Gary went the extra mile both times.

Danielle S.

12/16/2016

Marco is my new best friend.

Hands down the best customer service I have ever encountered in a business. I had an issue with my toilet, but the bigger issue was actually my landlord's unwillingness to take action on the problem. Marco came to make an initial assessment for me, and offered to talk directly with my landlord to help him understand what services were necessary, and why! His expertise with plumbing issues, and knowledge of the materials are exemplary - really a specialist. He had the solution for the issue on the spot. Very professional, and charismatic. Literally the only plumber to ever call, and extremely trustworthy.

Thank you, thank you.

Christie M.

6/24/2018

I manage a small HOA and we had an emergency gas leak caused by a malfunction of our commercial grade water heater. Once the city of Palo Alto Utilities department determined the source of the gas leak, I frantically looked for a plumber to come to our building to fix the issue Saturday afternoon around 3pm. I was very lucky to find Pro Roto. Isaac, the owner, proactively asked questions and ask me to text him photos of our water heater. He was able to quickly find a plumber who specializes in commercial water heaters and gave me a quote and estimated time of arrival. Within two hours of my initial call, we had agreed to the terms, signed a service contract, and the plumber was at our building troubleshooting. The issue was resolved within an hour. Truly a pleasure to work with.

It's been a hot week. I don't think any of us living in the building could have lasted very long without a shower. Thank you Pro Roto for fixing our water heater so quickly!

Kim L.

1/21/2019

I called Pro Roto and spoke with Marco a couple of weeks ago when the heavy storms caused the crawl space in our basement area to be flooded. I was able to get the water pumped out by a water removal service, and afterwards Marco and his technicians were able to diagnose that the sub pump was not working sufficiently as water was still entering the space and could re flood the area. Due to the urgency of the situation, Marco was able to locate a much more efficient sump pump and install it a couple of hours later, preventing any further problems that evening.
Unfortunately our house is on an incline and is potentially exposed to future problems with being unable to handle excess water from heavy rain. Marco advised that French drains should be installed along the side of the house. His explanation was very thorough, and the price he quoted was fair considering how big a job this was. His team was very punctual and professional and the work was completed in just a few days.
I highly recommend Marco and Pro Roto and would not hesitate to use them again in the future.

Update January 2019. Just wanted to give a shout out to Pro Roto owner Issac for his commitment to his customers. It has almost been two years since I had Pro Roto put in a new sump pump and water heater, so when I had some issues with both, I contacted Issac who assured me that his company stands by their work and personally came out over the weekend to assess the situation and fix the problem. It is obvious that customer service is very important to him and that by going out of his way to make a service call, he has another loyal customer for life.

Yue S.

09/06/2020 12:00:00 SA

My friend dropped her phone in the storm water drain when visiting. We tried to scoop it out but failed. I called Pro Roto. They said they would charge a trip call fee and advised us to call the city after-hour hot line, which would be free. So I called Redwood city and they sent someone in 30 minutes and got the phone out. I still want to thank Pro Roto for the advice.

Sean C.

4/20/2020

Our kitchen sink had backed up water in the evening from other units in our complex. We had not used the sink and it started to fill up even more and that is when we contacted our management company asap. They called Pro Roto and got us an appt the next morning. They gave us a call in the morning and arrived promptly. Our plumbers Gary & Leo we're very friendly. They did the work professionally and accomplished fixing our problem within an hour. We are so thankful and definitely will use them in the future.

Russell C.

07/05/2019 12:00:00 SA

Issac was wonderful. He was very professional. Loved that he texted to keep me in the loop on his arrival. Once at my house he was able to get the job done quickly and professionally. Great company if you need any plumbing issues.

Jill O.

8/19/2021

Another 5-star experience with Pro Roto today! They are the plumber for my condo building but also help out the individual homeowners. Recently my low-flow toilet started running constantly and overfilling. I called to ask if one of their guys could stop by the next time they were on the property. To my surprise they offered to send someone out that same day. Oscar and Alex showed up right on time (to my chagrin I was a couple minutes late meeting them!) and followed Covid protocol by wearing masks the whole time. They inspected the assembly inside the tank and quickly determined that it just needed to be adjusted, not replaced. Within 15 minutes they had everything sorted out and left without charging me! Oscar also gave me his card so that I can contact him directly if I have any further problems. Customer service doesn't get any better than that! If you have any plumbing needs, don't hesitate to call Pro Roto. Oscar, Alex and the rest of their team will take good care of you.

Gus E.

06/01/2017 12:00:00 SA

Awesome service! I called early in the morning and a plumber was available within a couple of hours. In fact he showed up 10 - 15 minutes before the scheduled window

They were able to figure out the issue right away and fix it on the spot. The price was also very reasonable. Definitely will use these guys again as they are trustworthy and do outstanding work.

Aaron F.

8/30/2019

Gary from Pro Roto came out to take a look at our company's kitchen sink. They had it diagnosed and fixed in a matter of minutes! Really great, and communicative company. They were able to come to the office next day! Would highly recommend to anyone looking for knowledgeable and friendly plumbing professionals! Will definitely be contacting them in the future for any of our company's plumbing needs!

Aim M.

02/10/2019 12:00:00 SA

I contacted them for a fairly urgent issue on a Sunday. Within 10 minutes, they got back to me. I had a good conversation with Isaac of their team. He was very helpful, and offered to come out same day (on a Sunday), and even gave a fixed price quote, despite my situation being potentially complex. I was very happy with their responsiveness, friendliness, and help.

John S.

11/14/2019

I have used Pro Roto for both big and small jobs
They provided excellent service.promptly and with
skilled professional staff.
Most impressive was the real big equipment they were able to bring to clear roots from the outside drains.No need to dig up the garden and it was checked with their video camera. They also reworked pipes under the house working in a confined crawl space. So when I had a simple problem with a blocked sink I called again and got the same prompt
and skilled service.It was a pleasure to have such able people working at our house and i will trust them to tackle any future problems I recommend ProRpto. Good work, good service at a fair price.

George R.

6/22/2019

Woke up Saturday morning and my clean out line was blocked. Sewage coming up through the tub and shower. Gary showed up within 1 hour and solved my problem. Not the cheapest plumber I've ever hired but it was good and fast. On Saturday morning, I'm not complaining. Thanks again.

Patricia L.

11/05/2019 12:00:00 SA

I highly recommend Pro Roto as the best plumbing and drain specialists in the SF Bay Area. Isahak Esrailian is the owner, and he is very responsive and reliable. After my kitchen sink backed up with water, Leo and Gary checked the garbage disposal and pipes. They ensured that the system was working fine, and told me eventually I would need a new disposal, and recommended pipes that would not corrode.

They did not charge me for this visit to my home. In sum, this is a very honest and professional business, with excellent customer service.

Ray M.

4/24/2018

Solid service.

I called Pro Roto for our local business and we scheduled a time from 11a to 1p to come by and check out our leaky sink. We are engineers and do not know about sinks.

Two guys came promptly at 11a, and fixed our problem quickly and professionally. It was kinda like those guys who fix cars in NASCAR during pit stops. It was awesome.

They know what's up. Highly recommend. No more leaks in the breakroom.

Ryan Y.

3/29/2019

Isahak came out on an emergency call to fix a leaking sewage ejector pump situation -- arrived within 30 minutes of my call. They troubleshooted the situation and after a few hours had the problem under control. He was totally up front about pricing and there were no surprises.

Appreciated the prompt response and up front pricing. Price was reasonable for emergency service, and thought he was honest in finding the most economical solution to our program. Will definitely call his crew again. Thanks, Isahak.

Susan N.

10/16/2020

Our main sewer line backed up, which is no fun. Pro Roto showed up quickly (at 5:30pm on a Friday) and cleared it. Happy to recommend.

Tlk2da H.

9/22/2018

Great prompt service today! I used the quote request feature on yelp, Pro Roto responded with a decent and prompt quote and were able to arrive in a few hours on a Saturday. Their technician Leo was very professional and calm, which alleviated the stress of the situation. He went through what he was going to do, how much time, and how much it would cost. After he was done, he cleaned up everything we were back to normal. I definitely recommend Pro Roto!

Ronald S.

10/15/2019

I used Pro Roto, Issac, last summer and could not have been more pleased. We worked out the timing and pricing and he came exactly as planned. He kept me informed every step of the process and let me make decisions when the project included an additional step from what we originally thought. He also suggested that I order and replace myself a remaining handle. He would have done it, but it would have cost me a lot for his hours to pick it up and install it. I did it and by his suggestion saved a bundle which would have been all profit for him had he not suggested it.

DEFINITELY WORTH CALLING HIM.

Sonia S.

5/26/2020

We had an emergency situation wherein our sewer line completely backed up. Both our toilets were clogged and water was backing up onto the shower drains of both bathrooms. Pro Roto was very quick to respond and sent Leo and Ramon to address to problem. They were there within 20 minutes at 7.30pm. They figured out the problem, used a drain snake to clear out our drain pipe and unclogged the sewage drain. When they got done, it was already dark but we were relieved to have use of both the bathrooms and toilets again. Appreciate their quick service. Bonus points for wearing masks and keeping social distancing in mind during these times.

Art P.

8/16/2018

If you're looking for a trustworthy, honest and excellent plumber, please look no further then Marco from the Pro Roto team!

I got an estimate with another company (I won't name it here) who wanted to rip me off by $2,000. They suggested I needed to replace the entire shower valve ($800 value min), rip the tile or go through the back by cutting holes in the drywall, and then have me pay for the repairs for the drywall (my HOA wasn't to keen on the idea of a plumber putting holes in common area hall where he would need to access the pipes).

So all in all I was looking at some serious money wasted until I got a second opinion.

I sent out few quotes and Isahak was very responsive and was able to give me competitive quotes for the same job.

And that's when he sent his technician Marco to the rescue. Not only was he upfront with me that he will try to fix the valve first (which the first guy said he couldn't do and I need a new one), but said he would do his best in not destroying my tile (maybe putting a small hole and covering it up with smitty plate).

After squeezing me in the day I called him (a huge favor he gave me), Marco was able to diagnose and fix the problem without even taking anything apart (so I'm not sure what the other guy was doing). All in all, he was in and out in 10 mins and literally saved me thousands!!!

I cannot recommend Marco and Pro Roto enough and now I found the only plumber that I will use going forward. Sincerely, thank you, Marco. You're the man!

Ernesto J.

10/27/2018

We had a toilet clog up on a Sunday morning. Isaac came out on Sunday afternoon. He was very polite, professional and fixed the problem right away.

Teresa B.

10/06/2019 12:00:00 SA

Leo Mendoza came to our house to repair the sewage ejector pump for the bathroom of my studio. It ended up that the ejector pump had an internal breaker that had flipped off. Leo flipped that breaker back on and did not charge for the visit!!!! Keep in mind that I have never used this company before and I called them to service the pump because of their Yelp rating.

Many thanks to Leo!

Jerry M.

11/27/2018

Issac came by to review the work for an estimate. After assessing the issue I had he recommended that a simple change out of the faucet was all that was needed. He explained to me what I needed to do and we both agreed that I was handy enough to do the work myself. No pressure to sell the job, offered his advice and services If I ran into problems, very professional. I will definitely use him again if I need other plumbing work around the house. Thanks.

Ye L.

10/02/2020 12:00:00 SA

Gary solved the problem I had over the last few weeks in a heartbeat. Professional and efficient. He's also working within all social distancing rules, which is critical nowadays. Would recommend him to anyone!

Jen L.

09/09/2016 12:00:00 SA

Headline: 5 stars for customer service, expertise, professionalism, and quality of work!

Compared to some of the other reviewers, our issue was small: a running toilet. I called and left a message at night and received a call back in less than 30 minutes. Marco assured me they do it all and explained if it wasn't an emergency, he could save us money and come out the next day. We agreed on 12pm, and if it was going to be later, he would call me with advanced notice.

The next day, Marco called to alert me he could come earlier than 12. Right away he knew our problem was the valve, he brought a part, replaced it and was out the door in less than 20 minutes. This was an easy breezy exchange and I won't hesitate to call them again!

All major forms of payment accepted.

Jay M.

07/09/2020 12:00:00 SA

Noticed I had a clogged sewer line. Leo answered the phone quickly, and arrived promptly exactly when he said he would. In addition, he took proper pre-cautions during COVID to keep himself and us safe which was awesome. Overall, I felt that he was treating the whole situation with great professionalism, and finished the clean out quickly. Very understanding about the price as well.

Christine C.

09/08/2016 12:00:00 SA

Last week I had Pro Roto come out for what I thought was an emergent plumbing fix having just had a catastrophic mini flood when my sub-contractor sawed into one of our main kitchen lines - we had what I thought was just a quick patch job done at the time of the accident. Obviously I know nothing about plumbing - and I called several plumbing companies asking for someone to do a real fix - Marco Acosta of pro-Roto called back and agreed to meet me early before normal working hours and save the day. He was timely, professional and HONEST!
After taking a look at the situation Marco could have pretty much told me anything and I would've signed on the dotted line- but alas HE TOLD ME ALL WAS GOOD AND DIDNT EVEN charge for the call. PRO ROTO AND MARCO saved the day!!! And made my day
DI NOT HESITATE TO CALL THIS HONEST PROFESSIONAL COMPANY

Chuck C.

12/07/2016 12:00:00 SA

Fantastic and fast service!

I had a toilet riser leak that caused me to have to shut off my water to my entire house. I called another nationwide plumbing service that left me hanging for 6 HOURS and then said they could get me that night. After a full night of no water, I found Pro Roto. At 8:30am they were apologizing but couldn't guarantee service before 11:30am. But, at 9:30am I got a knock on the door and within 20 minuted my toilet was repaired and water restored. I will definitely use these guys again!

Rob F.

8/30/2016

Honest. Fair Price. Responsive. Above and beyond. Fast.

Marco from Pro Roto came out on a Wednesday night. We called him at 10pm and he was over inside 90 minutes like he promised. Fixed the issue, had camera's so I could see what had happened in the pipes and recommended a couple permanent solutions beyond just a snake. We have old pipes so needed to replace a lot of it.

The solve was a pretty major job and he came back Saturday morning at 8am to do the work with a team of 3-4 people. They had to remove landscaping, grass, dig 2 8 ft by 5 ft holes and install new pipe. They did all of this by 5pm and the water was only off for a few hours. You can't tell they removed the landscaping and grass because it all went back like nothing happened. Nice surprise. Overall he was great at communicating what was happening, had great tools and was very considerate on when to do things as we have a 6 month old in the house.

I haven't written many reviews on yelp before but for a service that seems like consumers have so little information and where we need to trust someone to do a quality, honest job I would recommend Pro Roto/Marco to everyone with an emergency, major or minor repair.

Cj P.

11/06/2018 12:00:00 SA

Responded right away to our clogged drain problem, gave us a time span in the afternoon, then called and were able to come earlier. Marco was very nice, professional and candid about our issue. Pricing was reasonable and service excellent. Can't ask for more than that. I'll definitely call them first next time.

F. L.

4/15/2019

Based on my experience, I think Pro Roto is a honest company doing responsible work.

I suspected my main drain pipe was leaking so I called plumbers to come and check. I contacted three companies with good yelp reviews. The first company went into my crawl space, checked the pipe by digging around and looking and told me that I have a leak. The second company only looked at the pipe at a distance from the entrance of my crawl space (he did not go into my crawl space), and told me my pipe is fine. I would be charged $100 if he actually go into the crawl space to check on the pipe, so I did not ask him to enter the crawl space. I could not make a decision given the 50/50 answer, so I called the third company Pro Roto and I am so glad I did.

Leo, the field supervisor, and another plumber from Pro Roto came. They asked me to turn on all the water in my house and flushed my toilets multiple times for a minute while they were checking my pipe in the crawl space. Out of the three companies, they were the only one did the running water test, which I think is the proper way to check for leakage. They confirmed that my pipe is currently not leaking. I do have an old cast iron drain pipe, so eventually it will give out. When it does, I will call Pro Roto for a replacement for sure.

Amy P.

4/14/2019

Great service! Fast on a Sunday and fixed the issue with clean up within 30mins. Gary and Isaac did a great job!

A. J.

6/25/2020

Our garbage disposal broke and the sink backed up. This happened late morning and I called Pro Roto. They came out at 2:00 pm that afternoon, accessed the situation, explained the estimate, drained the sink and said they could return the next day and get a new disposal installed. They also replaced the pipes under the sink and snaked the pipes that went to the outside. The next day Gary Bajari's crew was onsite at the time they said they would be, very polite, very professional. Cleaned up everything, we are thoroughly pleased and would recommend Pro Roto!

Subathra R.

6/24/2020

I had difficulties with my shower not getting warm enough, and Gary and Leo easily diagnosed the situation and gave me several alternative ways to get it fixed. They were courteous and on time and wore the appropriate protections.

Patrick Y.

11/02/2019 12:00:00 SA

Leo saved us! We needed a plumber and mind you it was late and these guys came right away! Really appreciate your guy's service. Really friendly and professional. Will do business if needed in the future.

-RED COTTAGE INN

Danielle S.

4/21/2020

They did work for me last weekend. We're able to come out within 30 min of my call and give a quote. Competitive pricing, they documented everything they did, and very friendly.

Archi S.

09/01/2020 12:00:00 SA

Top notch service, friendly, responsive and on time, would use again in the future.

Shannon P.

12/02/2019 12:00:00 SA

They have a nice 24-hour chat service. Helpful if you want answers late at night. Very nice.

Melissa B.

04/06/2018 12:00:00 SA

I recently called Pro Roto for help with our shower faucet which was no longer engaging and operating properly. Two visits and multiple phone calls with another plumbing company spread over a month via my home warranty program had failed to resolve the problem, so by the time I reached out to Marco, I was beside myself.

Marco was immediately responsive. He came out to my house the next business day following my call, was incredibly patient, and secured the necessary part and made the repair same day.

I was very happy with my experience with Marco and Pro Roto. He was professional, respectful of our home, prompt, communicative, and kind.

Thank you Marco and Pro Roto -- so glad to have a great plumber on speed dial now!

Jag J.

11/17/2018

Great, professional, courteous, I cannot say enough good things about Pro Roto. Leo was great, he arrived on time, checked everything and gave us his honest opinion. We appreciated that he didn't make us go through unnecessary things. We will definitely use them again if we get any other leak.

Mohneil L.

5/23/2020

Called them to fix a clogged drain. Although they couldn't fix the issue they did not charge us for trying. Very honest business

Simon W.

02/03/2017 12:00:00 SA

I called Pro Roto because our laundry sink (where our clothes washer dumps) wasn't draining, and it had been a few days without washing, and I was unable to unclog the drain myself. Overall, I'm quite happy with the responsiveness and quality of the work. I'm giving them 4 instead of 5 stars, though because the relatively quick job had a minimum fee of $250, which was not told to me up front. I've used plenty of plumbers in the past that have minimum fees between $100-$150, and never this high. I might have given them fewer stars, but I am also responsible - I didn't ask up-front.

Pros:
- Able to come by next morning (I called the evening before). Great! Very responsive.
- The two guys were professional, nice, and did a great job

Cons:
- Minimum fee was much higher than expected and should have been quoted up front.

F T.

6/18/2016

Pro Roto to the rescue again! Pilot light went out and along with it the hot water. In no time at all, Marco, Alex & Rico came by to check on it and voila it's back to normal. While here, they also replaced one of the water lines to the washer/dryer unit which had just stopped working. Call them now! You'll be delighted!

Kranthi K.

3/20/2020

There was a leak in the connection between water supply and fill valve of our toilet. The threads on the valve were badly damaged and resulted in the leak. I took a short video of the leak and sent it to Pro Roto. Leo came to check it out and I was happy with his quote. He did a thorough job of fixing the leak and while at it, also attached our new bidet seat. I am very satisfied with the work. My family is extra happy that they were able to come fix our issue at this time (Covid-19 shelter-in-place).

Marianne L.

08/02/2020 12:00:00 SA

Quick to respond to my phone call and was able to come out for same day service. Professional, friendly and followed social distancing guidelines.

Alexandra T.

05/11/2020 12:00:00 SA

On Mother's Day, my hot water went out. Given my awesome past experiences with Pro Roto, I gave them a call. They scheduled a visit in 1-2 hours of the time I called and were true to their word. They showed up, assessed the problem, and quickly determined the best way to get me hot water! I am once again impressed by Pro Roto's promptness, kindness, and expertise. They did a wonderful job and will continue to be my go-to for future issues. Thank you!

Amanda G.

03/09/2018 12:00:00 SA

This is seriously the best plumbing company I have ever worked with, and I'm a girl with long hair who sheds a lot, so I've had my fair share of experience with plumbers. I've used Wizard in the past, and they were good, but Marco at Pro Roto went above and beyond!

Other companies list themselves as being available for emergencies, but Pro Roto actually answered the phone at 10pm at night! I had called Wizard first, but I got voicemail and they didn't return the call until 8am the next day. Pro Roto sent Marco out that night to see why everything in my only bathroom was backing up. Turns out my main sewer line had failed. It almost could not have been a worse reason. So Marco gave me a quote and I called a couple of other companies too. Marco had quoted the best price including permits. Pro Roto has the equipment needed to do a trenchless replacement, so right away that shaved $10,000 off of what it would have cost, since my main line is under concrete. My concrete has an aggregate finish, and Marco was the only one who offered to replace the aggregate finish and match it as best he could to the original. He also quoted digging 3x3 holes instead of 4x4 holes, so less overall effect to my concrete and landscaping.

Marco had advised us not to use the plumbing until he could get the main line replaced, but when he found out I was discounting my renter's rent for the days we didn't have full use of the home, he said just use everything and he'll deal with it!!! He started the job on Saturday, took Sunday off, and had the new line in by Monday afternoon. And when the guy who came out from the county to do the inspection asked who I used for the job, he said I had made the best choice by picking Marco because he does such good work and is so honest. Marco is fast, organized, responsive, not to mention fun and easy to work with. I also have to say his team was fantastic! Great guys and super sweet and helpful! Each of them went above and beyond! Thank you, Marco and team!!!

Also, Marco recommended getting plumbing insurance from HomeServeUSA for under the house. He said I don't need it for the outside now, since that new pipe will last for 200 years, but I do need it for under the house. I had seen those mailers from HomeServe for years and never signed up. Seriously bad decision. It would have saved me thousands of dollars on this job, even after the premiums. Live and learn! If you don't have sewer line and interior plumbing insurance on an old house, then get it now! Homeowners insurance doesn't cover this kind of thing.

Dalianes T.

7/29/2019

We had a plumbing emergency over the weekend and we turned to PRO ROTO for help. Our initial contact was with Isahak, owner of the company. He was compassionate and understood our plight. Within an hour he sent out technician Leo Mendoza who was professional and he resolved our problem quickly and efficiently. Leo is an asset the PRO ROTO organization and we would use there services again. Highly recommend this company.

Thanks, Isahak and Leo

Kyle O.

04/07/2018 12:00:00 SA

I worked with Marco on troubleshooting yellowish water at our house. He was immediately able to diagnose the issue and suggest the most cost effective solution (the issue was a galvanized pipe connecting our water meter to our house). Throughout the entire process, Marco was incredible at communication and helped walk us through the entire process. It was a great experience from start to finish. They did great work and were very quick and professional. I would highly recommend Pro Roto to others.

Joshua J.

4/23/2020

The team came out an hour after my request and provided a very fair price. The two gentlemen that arrived were quick and very polite. I'd highly recommend using their services, top notch service! Thanks again for coming on such short notice!

Court D.

3/19/2017

Short story: these guys were responsive, quick, and did a great job at a great price.

I had two flushmate toilets spring leaks in their tanks, leading to constantly running water. I called these guys, who gave me the lowdown on flushmates and repair vs replace options. The landlord decided to replace the units, and these guys recommended new, affordable, durable, quality toilets. They showed up on time, were courteous, and did very quick and professional work.

Would gladly recommend!

B W.

03/09/2019 12:00:00 SA

Very professional company, showed up on time and pointed out the problem was with the City clean out. Would highly recommend to anyone.
DLee

Eri F.

11/11/2018 12:00:00 SA

It's always a stressful situation when you have a water leak issue, but especially late Friday night.
I am so grateful to Isaac who responded immediately to my call and kindly guided me through the necessary steps to turn the water off.
I was stuck without running water but he and his crew came to work on the weekend, quickly dug a trench and replaced the pipes from the street in one day so that I had running water by the end of the day. Thank you!
I highly recommend their services and give 5 stars for their timely response, great customer service and work quality. Will be calling them again for any future plumbing issues.

Alan C.

6/29/2020

I just used Pro Roto to clean a plumbing stoppage with my main line. They were able to provide an estimate over the phone, arrived promptly, and quickly took care of the problem. Upon a camera inspection, they identified a large problem that needs to be addressed. They were professional and cleaned up afterward. I would recommend Pro Roto if you have an emergency.

Mamali Z.

6/27/2019

I had a problem with my water heater last weekend . I called another company and explained the problem. They said they would send someone for $99 to check the problem. They gave me a 2 hour window and never showed up . Then I called Pro Roto and explained the problem. They said it was better that I contact PG&E to address the problem free of charge instead of paying Pro Roto . I thought this was very honest of them . So next time I have a problem. I'll call Pro Roto

Ray B.

6/22/2018

We called several Plumbing companies to provide quotes to fix the regular sewer backup issue we were having between our house and the street. The other Plumbing companies told us the pipe needed to be replaced, with quotes nearing $10K. We then called Pro Roto and spoke with Marco. He came by the next day, evaluated the situations and told us the pipe was fine, but a clean out should be installed up to current code standards, which would save us $3K+. Since we live in San Carlos, the city would clean out any blockage from the new clean-out (located near the sidewalk) to the middle of the street. Marco and his team did the work (digging 10 feet down to the sewer pipe), the city signed off on the required permit, and now everything appears to be flowing smoothly. Marco was very good at communicating the entire process. We highly recommend Pro Roto.

Maryfrances C.

2/14/2019

I have rental property and the sinks were backing up and all drains were slow. Isaac promptly called and we set up an appointment for the same day. A mis-communication occurred, and they did not show. Isaac called that evening and APOLOGIZED and offered to go right then. We rescheduled for my tenants convenience. Issac was very thorough in his inspection and assessment of the issues. Within 24 hours of the initial inspection, all issues were addressed and corrected. My tenant has tested all drains etc and is very pleased. Isaac followed up and will return to ensure all is satisfactory. I hired Isaac due to his integrity and the YELP reviews. I am very grateful for his professionalism and concern for his customers. I will keep him as my go to plumber and highly recommend him and his crew.

David L.

10/17/2018

My tub handle broke at 10pm and I couldn't stop the water. They picked up immediately and advised me to shut off the water and have a plumber come in the morning to save money.

I had trouble with the shut off valve and they stayed on the phone to help me with it.

Great guys and much appreciated.

nancy g.

02/09/2019 12:00:00 SA

Issac and Gary were prompt, super helpful and cleaned up after themselves! Amazing service, I'd be happy to use them again.

Connie W.

1/31/2019

Nothing but good things to say about Pro Roto! Isaac is professional and advised us to call the county first to help us regarding our cleanout backflow emergency. The issue was resolved within 30 minutes and I admire Isaac's honesty and helpfulness!

Michael H.

01/05/2016 12:00:00 SA

Simply put, these guys are awesome. Read the reviews, everyone said they actually answered the phone. Sure enough, and put me immediately in touch with Marco, who was on call. Marco was passionate about not charging more than possible, which in this case was coming after 4 pm and going into overtime. Said I couldn't wait, so I was willing to pay extra. Instead, he called one of his less urgent appointments, rescheduled that, and came to my house in 15 minutes. Fixed my problem and was on his way.

Extremely professional and courteous. I will send everyone their way.

Mihir G.

05/11/2018 12:00:00 SA

We had a leaking kitchen drain and I requested quotes on Yelp. Pro Roto responded within minutes, and within hours Marco was at our house fixing the drain. He was professional and efficient, and spent time describing the problem and solution in a clear and concise way. It is really great to have a reliable and reasonably priced plumber in the neighborhood - thanks Marco!

Bob T.

3/16/2020

We had a sewage line backup. Called Pro Roto. They showed up quickly the same day, identified the problem, and fixed it. They were professional and also had good tech to see the problem (line cameras, pipe tracers, etc). Would use them again.

Dan H.

5/21/2021

Fast response on a Sunday morning. Our washing machine overflowed and water was entering the kitchen. Yikes! Stopped the machine, but what a mess. Went to Yelp for local emergency plumbers. Started calling the 24/7 plumbers that promised fast response. Only Pro-Roto answered the phone! Their team arrived within the hour, as promised . Our home has no clean-out behind the toilet (shame on the builder). They explained why the roof vent pipe should not be used because it was half the size of our cast-iron waste line, so a snake that way would not clear the line. We agreed, so they lifted the toilet and snaked our toilet's full-size waste line all the way to the street, Then they verified that the waste line was clear with a video camera all the way out again. We even saw our favorite nemesis, the invading tree roots under the street. They also snaked the short smaller laundry waste line a few feet to be sure it too was not clogged. Excellent professional job and fast response. We definitely recommend them.

Lorna S.

01/06/2020 12:00:00 SA

Great service -- immediately picked up and offered me a same day solution for an emergency hot water heater replacement. Operated through phone and text, which was convenient to send pictures of the issue -- and gave me a quote over the phone. In this case, the quote came in a little higher than where I was able to find elsewhere also with same-day service -- but I appreciated the entire exchange and customer service attitude that I would definitely approach them again if I had plumbing needs.

Cheryl S.

5/19/2020

I called pro roto and they responded quickly. Leo came to my house and diagnosed the problem immediately. He was professional, honest and courteous. I would highly recommend him.

Mike M.

12/19/2017

What a great experience these guys were great no bs or up sell came out cleared my clog found my main sewer line was broken gave me a great price three days and a new line was installed no more worries. Recommend highly

Elaine H.

5/15/2020

I have used Pro Roto several times and they have come through for large and small jobs. Very professional and well equipped. Leo just did a great job for me.

Francine R.

05/07/2019 12:00:00 SA

Once again, this company came through for me. I'm a property manager and it's really important that I have service people who can support me when something comes up. Last Saturday, a tenant's water heater was acting up. I called Pro Roto and, understandably, they were busy and couldn't promise they'd be able to get anyone out before a couple of days. As I was talking on the phone with my back up plumber, Pro Roto (Isaac) called me back and said he had a technician that would be able to help me within two hours. The technician arrived as planned, quickly took care of the problem, and my tenant was, one again, amazed by the quality of my service people. Yay!

Thanks again, Isaac!

Alex E.

05/09/2018 12:00:00 SA

I must say, these guys were rockstars today. Not only did they figure out a hidden drainage problem preventing the dishwasher from running, but they were super responsive and genuinely care. Marco and his team will certainly be the first guys I call if another issue arises. Thank you!

Jenny R.

05/04/2018 12:00:00 SA

Very happy with the fast, friendly, thorough and efficient service from Marco and his team. I LOVED that he would send text updates on his arrival. His first visit, he fixed one issue (garbage disposal not working) within 10 minutes! For another (instant hot not working) he had to order some parts. Two days later he texted the parts were in, I responded with times and he was there THAT DAY! Happy to work with them again anytime. Thanks again!

C C.

11/19/2018

My family had some major backyard renovations done this summer which I believe caused a leak in the main outside irrigation line to take place. Additionally, the renovations somehow caused 2 of my inside sinks to become clogged with low or no water pressure.

I called Pro-Roto and spoke with Issac who promised to come by in 45 min for a same-day onsite fix on the sinks. Not only did he come on time, he brought along a helper, who happened to be his father, in case it was a bigger job.

He diagnosed the issues with the sinks in 5 minutes, removed the filters from all the faucets, and used a toothpick to clean them all, which completely fixed the problem. He was all done inside 15 min.

I asked him how much I owed him and he told nothing since it was just a quick easy fix. I actually didn't know what to say because I'd never had a professional tradesman show up, fix an issue, and didn't charge. I ended up (out of personal guilt) insisted on paying him all the cash I had in my wallet at that time which unfortunately was only $30. It was well worth it.

As for the outside leak, he gave me some great (free) advice about how and who to contact at Redwood City to see if there really is a leak. And if I find out there really is a leak, I'll know to call Pro-Roto back to fix that too.

Jane R.

11/18/2018

Pro Roto did a great job taking care of a Sunday afternoon plumbing emergency. Leo came on time and was friendly and efficient. The whole problem was solved quickly and at a fair price. Highly recommend!

K H.

4/20/2018

Had a clogged sink and a toilet that would constantly flush itself.
Contacted Pro Roto via Yelp and received a response almost immediately. They were extremely helpful and I was able to get someone out to our home in a timely manner. Unlike many other plumbers, the appointment window was only one hour and Marco showed up right on time.

He was professional, courteous and very easy to work with. They had my issues solved shortly and I was able to go about my day. The fact they brought shoe covers was a welcome touch!

Awesome experience and highly recommend Marco and Pro Roto!!!!!!!

Ana G.

4/30/2020

I called Pro Roto after having quotes from 3 plumbers. Gary and Isaac were honest and knowledgeable on their field. I saved more than $ 300.00 less than what was quoted previously by 2 plumbers. Moreover, they not only fixed my drain but they also fixed my toilet without an extra charge! I didnt even have to ask! That was really so nice of them. Thank you Gary, Isaac, Ramon and Alex!

Feng N.

07/07/2018 12:00:00 SA

Isahak was very responsive and honest. I described an outdoor plumbing project. He initially proposed a solution that'd cost thousands. But upon further discussion, he very helpfully pointed out a direction to make it a DIY project that costs only hundreds of dollars.

Amy D.

6/23/2018

Got a clog on a Saturday afternoon with sink backing up and leaking in the garage. Called desperately around and Pro Roto was the only place who responded immediately. Issac the dispatcher sent my info to a tech and Mario came out less than half an hour and expertly unclogged our pipes. Everyone I spoke to was friendly, great service and so speedy. Will definitely be using for future issues and maintenance!

J M.

1/28/2020

Leo was extremely professional and patient trying to figure out what what causing a sewage small every time we ran our washer. He came twice, but fortunately the smell didn't appear again. He did not charge us anything. He is definitely very knowledgeable and polite. Will be calling him again if the problem comes back.

Nicole B.

4/14/2020

Gary and Leo came to my house because my daughter's entire bathroom backed up and flooded everywhere. They diagnosed the problem right away and were very professional! I will definitely use them again and highly recommend!!!

Tomas P.

6/20/2017

Great experience working with Marco. My shower and toilet were backed up and he came over quickly and did a quick and impressive job with figuring out where the failure was located. It's a good thing I had two plungers because two were required to fix the blockage. $125 was worth it for the expertise, convenience, and friendliness!

Anne N.

4/26/2018

We had a leaking bathtub faucet and I called Pro Roto at 6:30 pm. Marco answered my call live and told me he would call me back with which of his technicians could help me. None were available, so he came himself and was at my house by 7 pm. He examined the problem and informed us that it needed a new part and that he would return the next morning at 9:00 am. He returned the next morning on the dot. It was quickly fixed.
Marco was super-very professional, reasonable, and I would not hesitate to use Pro Roto again.

Steve B.

3/23/2020

Quick and efficient service, would use their service again. Our toilet was clogged and they responded quickly and snaked it out.

M. R. K.

3/23/2020

Gary and Theo responded right away! The toilet was clogged and they snaked it out. Very fast and efficient. Wonderful work! I highly recommend these plumbers.

Angela B.

11/04/2015 12:00:00 SA

Thank you Mike and Isahak for incredible service from start to finish.

I called ProRoto for what I thought would be a routine pipe snaking at a duplex I manage. Turns out the pipes were mega-corroded and leaking in multiple places.

I could tell that Mike was professional and not exaggerating the problem. I authorized major repairs and once the crew removed the old pipes I could tell their serviceable life was over. Very glad Mike advised me to do major work otherwise plumbing emergencies would have continued to be a regular occurrence.

It's great to know the plumbing in this building is up-to-date and will function for years to come. Thank you ProRoto for your fair pricing and quality work in the midst of an urgent situation.

robin b.

11/28/2017

Really personable and amazing amazing service. They made sure not to waste time and worked on the true issue. Thanks and definitely will use their services for future projects.

Jay K.

1/24/2018

These guys are amazing. Quick and efficient service. Called them this morning; showed up on time and did an amazing professional job. Keep up the good work guys.

David H.

3/14/2020

Our toilet and bathtub got clogged at 8 a.m. on a Friday. I called around and Pro Roto was able to fit me in at 2 p.m. the same day. Gary came out, went on the roof (since we couldn't find the cleanout), and cleared the clog, but he also went further and snaked the rest of the lateral line and showed me on camera that tree roots had broken into it. Yikes! His crew came back the next day (Saturday), braved the rain, dug a 6 foot deep hole to fix the pipe where it joined with the city's line. All in all, very respectful, punctual, and efficient crew! I'll hire them again!

Lauren D.

04/04/2018 12:00:00 SA

I can't give Pro Roto a high enough recommendation - everyone on the team was highly professional and clearly took immense pride in their work. They went above and beyond in every way: though we were replacing our sewer connection to the mainline, Marco also noticed a potential issue with the gas connection in our washer/dryer area and fixed it without a fee, just to keep our family safe. That kind of concern and craftsmanship is so rare.

Also, Pro Roto is also incredibly timely - I was shocked at how quickly Marco was able to get the ball moving on our project, immediately calling to work with the county, check on the historical permitting for our property and set us up for new ones and inspections (I called the county with a question an hour after meeting with Marco and he'd already been in touch). We will absolutely work with Pro Roto again.

Michelle A.

04/03/2018 12:00:00 SA

Incredible customer service. We are renters, had a plumbing emergency and our property management took 6 hours to find us a plumber that couldn't even come out and help us.
I called Marco at Pro Roto and he responded immediately and came to the rescue. Highly recommended, very helpful, great service and incredibly professional.

Don G.

7/20/2018

Responded within 10 minutes to my contact request for a plumbing emergency on an early Sunday morning. Isahak said he could get tech on-site on Sunday, when other services were telling me 24-48 hours. His tech's showed up 2 hours later, diagnosed the problem, executed the repair, and water was back on to my house by 2 pm. I was back up and running before the other services could even send a tech out.
Work was competent, professional, clean. Problem was explained clearly and costs detailed out.
Very happy with Pro Roto!

Lindsay H.

7/28/2017

These guys are great. I called them because my toilet was leaking, and they were all booked up with an emergency project with PG&E. I talked with the owner, Marco, and because he was busy, he referred me to another local plumbing company. He gave me the name of the owner and the receptionist at this other company, and told me to call him back right away if they couldn't fit me in that day. Talk about taking care of customers!

I eventually did hire ProRoto to install a new toilet for us. These guys actually went to Home Depot, picked up the toilet for me, delivered it, and installed it, all with no fuss, no drama, and a predictable (equitable for this area) price point.

I would use them again in a heartbeat!

Wilson Y.

7/15/2015

Just to clarify, I am giving a 1-star rating for (falsely) telling me I needed to replace my gas lines and that I was in imminent danger if I didn't do so.

There is no record of such an estimate because this was communicated verbally. I did not request a written estimate.

Liz K.

4/24/2020

My kitchen sink was not draining and my garbage disposal was not working. I called Leo this morning and he was able to come out a couple of hours later. He used an L wrench to manually turn my garbage disposal and fixed it in less than 5 minutes! He didn't charge me because the guys did not leave an L wrench for me when they were here the last time. I was pleasantly surprised! Great service! I would definitely use them again! Remember, they are considered essential workers and they are open! Give them a call with your plumbing needs. They will not disappoint!

Joyce And Tatum - Dwell Realtors R.

07/11/2018 12:00:00 SA

I use Pro Roto (Isahak) all the time for my clients and he is so responsive. They are very upfront and communicate their availablity and costs so there are no surprises. I have found them to be extremely professional, honest and communicative. They are my first call for any plumbing needs.

Jill O.

8/31/2020

My experience with Gary and Leo was fantastic. This past weekend (because it always happens on a weekend, right?) I noticed a leak under my kitchen sink. On Sunday afternoon I called and left a message requesting an appointment. Gary called me back just a few minutes later and said he and Leo would be out the next day. (I had a basin underneath the leak, so it was not an emergency.) On Monday morning, Gary called to see if they could come earlier than planned to take a look. That was fine with me, and I definitely appreciated the heads up on the schedule change. He and Leo arrived on time and quickly assessed the situation. It turned out the my kitchen faucet simply needed to be tightened, and that solved the leak! I also asked them to take a look at my bathroom faucet, which had been running slowly. They unscrewed the filter and showed me how clogged it was with sediment. Leo cleaned most of it out and advised me to soak the filter in vinegar for a while to remove the rest. I was delighted to have both problems solved within minutes and would have been happy to pay them for their time, but they said there was no charge! Pro Roto always provides exceptional customer service, and Gary and Leo exemplify it to a T.

Rory O.

11/12/2018 12:00:00 SA

I contacted Pro Roto via Yelp last night (Sunday), and Isahak responded quickly and said he'd be busy until about 2pm on Monday (Vetran's Day). I called him Monday morning and he was at my house in less than 5 minutes. He checked out my water heater and told me he would go back to the shop to check his inventory and call me within 30 minutes. About 20 minutes later he called me with an price, I agreed and he was onsite with is crew (3 guys) in less than a hour. The removal of my old water heater was quite difficult due to clearance issues, but he and his crew persevered and finally got it out. The installation was very clean and professional and I was glad to have hot water in the house again. I highly recommend Pro Roto!

Madeline W.

5/29/2018

Marco is incredible! Quick, reliable service, total sweetheart. He fixed an issue in my old condo in five minutes flat, after I had been worrying all day. Pro Roto will forever be my go-to plumber!

Jest I.

06/04/2017 12:00:00 SA

I had a clogged kitchen drain for 2 days. Usually I can manage on my own with a healthy dose of draino. But not this time. By Sunday I was sick of staring at the clog and called around. Marco picked up right away. I was pushing for someone to come right away. After he checked that his crew wasn't available, he came himself. Before that he was very open on the fee being that it was a Sunday. He got here in 35min and was done unclogging and snaking the line, AND cleaning the area up with disinfectant within 40min.

Awesome service and can-do attitude. Highly recommended!

Elma A.

05/09/2018 12:00:00 SA

Marco is awesome. I had a garbage disposal that wouldn't work right after dinner time and when I panicked and called, he was able to make it to my house right away (15minutes!!). He put on shoe covers even before I asked- this is big in my book because I almost always have to ask. IMO, it's basic etiquette and while it may seem like a small deal it really shows how they value and respect customers.

He fixed the problem right away (knowledgeable!) and left with a smile. Hands down the most friendly, amazing customer service I've ever had. I would give them 6 stars if possible!

Robin R.

10/21/2015

So I can't rate their actual plumbing ability, but I can say they were available in an emergency. I called at least 10 other plumbers but no one picked-up or when they did there were no technicians available to do the work.
Isahak was great, he not only took the call but he gave me options!
It turns out that it was an easy fix and didn't need a plumber to make the repairs, but I really appreciated the fact that Pro Roto was REALLY a 24 Hour service!

Simon E.

11/06/2019 12:00:00 SA

Gary and Leo at Pro Roto arrived at our condo quickly, were nice and professional, fixed our plumbing issue, and cleaned up when they were done. They even gave us a tip on what tools to buy to solve the issue ourselves in the future. Highly recommend.

Paul C.

10/10/2017 12:00:00 SA

I called Marco about a clogged kitchen sink on Monday morning and asked for an estimate for work that evening. He suggested an early morning time instead, explaining that evening and weekend work cost more. I appreciated him looking after my bottom line so agreed to a Tuesday 7:30-9:30 am window. He showed up promptly at 8:30 and had everything fixed and cleaned by 9:30, all the while saying hi to my dog and even taking a couple of customer phone calls. Note: the work didn't stop or slow while he talked on the phone. We chatted about what he was doing with the sink, where the problem occurred, and how I could avoid it in the future. Good price at the end and I'll make sure to hang on to his number.

Jason Y.

10/08/2017 12:00:00 SA

Requested a quote through Yelp for snaking the sewer line at almost 11pm on Friday night and I got a Yelp message and a text message back from Marco within 10 minutes. Night service would have cost almost double so we scheduled for 11am Saturday. A cancellation that morning and Marco let me know so he came a little earlier. Came on time, professional, courteous, and snaked the line quickly. He let me know he also had equipment to video the line to see if there were any issues because I was experiencing backups almost annually. Sure enough, there was a pipe offset at the property line between our plastic pipe and clay pipe in the road. Marco recommended to fix it but finances and timing don't work out for us yet. Paid for a snaking and video inspection and have more sewer costs on the horizon.

Great experience with Pro Roto. Knowledgeable, friendly, and professional. Would recommend.

Jane D.

9/23/2018

Usually I only give a 5 to a biz I've used more than once. But, PR saved my fanny (in more ways than one) yesterday. Coming home from the SFO, I discovered the guest bath toilet was close to overflowing. Clearing it with a plunger didn't work.

Enter PR and their 30 minute response ad. I called, they were professional, courteous and gave me a window for a service call.
They came right on time, called first (as advertised!) and explained what needed to be done, the probable cost, and options.

Faster than a speeding auger, the blockage was cleared and life flowed smoothly again. My thanks to the tech, Leo M, who was so careful to keep the floors clean, to explain everything carefully and to work so quickly!

I'd call them again for sure.

Raffael S.

8/30/2019

I called in and confirmed an appointment for replacing a circulation pump in my home. Few hours before the appointment on the same day, I received an unexpected call from a technician. He said that it would cost $365 to just diagnose the problem and some of that money may apply to the actual replacement. In comparison, I called two other plumbers for estimates and no one asked for a diagnostic fee. I also inquired about the cost of replacing the circulating pump, he said about $1,200 whereas the quotes I received from the other two plumbers were $650 and $900!! So they are about 80% or 30% higher plus a diagnostic fee! The reason for the second star is for scheduling the appointment.

Susan H.

04/03/2018 12:00:00 SA

Marco was great! Got the job of replacing two toilets in record time! Highly recommend Pro Roto for any and all plumbing needs. Thanks!

Haya R.

09/08/2017 12:00:00 SA

I had set up nonurgent appt (Margo ?spelling) answered the phone) to clear a clog apparently outside of an unoccupied condo. Isaac called in advance, arrived promptly, and expeditiously took care of the clog, and he also replaced the pipe he had to remove to do the rotorooting because it had a hairline crack and would have been a problem later..
This saved us a headache and another visit. He also cleaned up after himself! Great experience. Thanks to Isaac and the support team at Pro Roto

Dan K.

02/01/2017 12:00:00 SA

Our Saturday started with a major plumbing blockage. We called Pro Roto at 11:00am and they were at our home by 1:30pm. There were challenges in the way our plumbing was installed (1950) that made the preferred way for snaking the line not an option. Marco went over the options with us and we proceeded with success. They were quick, clean and obviously great at what they do but above all is their great response time and ongoing communication. Marco and team are Pro's and we're glad we checked Yelp when looking.

Zlatko U.

01/03/2015 12:00:00 SA

The other night we were in a crappy situation. We went on yelp and dialed all the plumbers in the area. Most were not answering their phones, others did not want to deal with a Friday night client. Isaac from Pro Roto not only picked up on the second ring, but was over to our house in less than an hour.

He looked around the house, around the bathroom and gave us a quote for the quick fix and the long haul. We opted for the quick fix and Isaac got to work. He was here for nearly three hours using everything from the snake to the camera and his magic camera finding wand. He was unable to fix the clog as it looked like a pipe has burst somewhere out the house. It's unfortunate, but he told us what needs to be done next day.

We eventually found the clog ourselves and our landlord fixed the problem. However, without Isaac we would have been at square one. If we ever find ourselves in a crappy situation, we certainly know who to call.

John E.

11/07/2017 12:00:00 SA

Marco was incredibly helpful and responded quickly. I had a busted sewer line and had to call late at night. They immediately picked up and got my appointment scheduled for first thing the next morning. They worked work and did a great job repairing the walkway they had to dig up, looks great.

Sandra A.

2/21/2020

WOW was so impressed with the work and efficiency of the crew. Having an elderly Mom 95 it's not easy being without water but that was kept to a minimum. Issac, Marco, Rigo & Alex were the best. I will definitely use them again.

Kevin Z.

10/26/2017

They are so professional, polite and super responsible. I called them and they arrived in half an hour. They did the job clean and neat.

Sarah C.

3/30/2017

Had a emergency plumbing need on a Friday night and they were able to come out on short notice! Price was very high (also due to it being an emergency) but what has to be fixed has to be fixed! Would use their services again!

Jeffrey B.

6/29/2018

Absolutely first rate service. I was able to make an appointment exactly when I needed it. They even called and asked if were available earlier (and we were which was fantastic). They did the work perfectly for a great price. Marco was our lead and he was just amazing. We will definitely use them in the future. Could not be more pleased. A real professional.

Ilona H.

06/03/2019 12:00:00 SA

Great/fast service. We had a plumbing emergency on a Saturday night and were hosting a party on Sunday so we were pretty frantic. Our system had back up and disgusting sludge was coming up through the out drain of our washing machine. Pro Roto responded immediately to my request to be contacted and a technician was here within the hour. Took a bit of troubleshooting late into Saturday night and again EARLY Sunday morning to find the right port through which to snake the plug but thankfully they stuck with it and figured it out. What a relief to have our plumbing back in order before guests arrived! Much thanks to Pro Roto! Highly recommend.

Sr. Mano ..

04/06/2015 12:00:00 SA

Shower handle stopped working before the Easter weekend.

Sure, we could live it it if we needed to, and I could do the repair myself with four trips to various hardware stores and plumbing supply stores to find the vintage parts needed for the repair, and a whole afternoon of cussing and regret after the holiday weekend passed.

Pro Roto came highly recommend from an IRL fried. I fully intended to get multiple quotes, but Isaac was able to come out the same afternoon and provided a flat rate that seemed reasonable based on various assumptions. The quote creeped up a bit when it came time to actually go about finding the needed parts, though they gave me the update and ability to bail at no cost if I wanted to explore other options.

Pro Roto finished the job the same day that I called, were pleasant, and left the area as clean as it was when they started.

J P.

1/17/2015

I had a flooding emergency while I was overseas - busted water hose in the middle of the night, the day before New Year's! Isahak was the only plumber available in the middle of the night. He was extremely responsive, honest, and upfront about repairs/costs. He came by promptly around 3AM to replace the busted hose, relatively quickly. He also gave me a nice price considering the emergency.

Thanks for being so reliable!

Casey M.

02/01/2017 12:00:00 SA

Looking at Pro-Roto's reviews, I wasn't surprised by my experience with them- they were fantastic!

Last week we had been having trouble with one of our toilets. Fast forward to this afternoon. My kids noticed when they were outside playing that the sewage from the toilet had backed up to our outdoor shower :( So there was raw sewage all over our patio! What a nightmare.

I immediately called Pro Roto. Marco understood that I was in full crisis mode and he arrived within 15 minutes. He immediately got to work to figure out what the problem was and how to solve it. He was professional, reliable and honest.

I will definitely use them again!

Nicole J.

5/22/2018

Marco came same day to look at our garbage disposal which our kids had put marbles in (!). Though I had never used this company before, he was responsive and showed up on time within a few hours. He was able to reset the disposal and listen to the motor, and waived the fee as it took such a short time which was incredibly kind. Highly recommend.

Owen D.

12/28/2016

Marco and the team are beyond expectations! Fast, reliable, honest and professional. Short and simple like that. We had a sewer pipe clogged with roots from an old tree. They came in, knew exactly what to do, got the job fast and were honest and competitive with their pricing.
Can't ask for more!

Lauren W.

12/08/2016 12:00:00 SA

Great experience with Pro Roto and Marco Acosta's plumbing service. Marco helped us out this weekend with a case of yucky clogged kitchen sink. On the phone: upfront, honest and kind. In person: courteous, tidy, arrived on time and was quick and efficient. Highly recommend Pro Roto for all your plumbing needs!

Chris Y.

04/02/2018 12:00:00 SA

I called Pro Roto to replace some troublesome toilets. Not only did the crew arrive on time and complete the job in record time, when a minor issue came up later on, they came out first thing the next morning and fixed the issue. Great, rapid service!

Lauren M.

04/02/2018 12:00:00 SA

We had a minor emergency in our office break room this morning: we disconnected a water line from a three-way NON self-sealing valve. So, instead of risking a leak or man-made lake underneath our sink, we shut off the water. Which meant no coffee. I'm not sure if you've ever seen what happened to a bunch of sleepy Monday-morning blues-suffering start-up employees when you deprive them of their coffee....suffice it to say, it's not a pretty picture!

With an office on the precipice of revolt, I called Pro Roto spoke with a very friendly and accommodating gentleman who got one of his guys out to our office within a couple of hours! Before I could say caffeine withdrawals our break room & coffee makers were up and running again. The tech was VERY friendly, as well.

Highly recommend Pro Roto! Thanks guys!

Lauren R.

11/24/2018

The service was phenomenal! Our water heater went out last night, I called Pro Roto the next morning (on the Saturday after Thanksgiving), and Isaac (business owner) came out that very afternoon. It turned out that our water heater needed to be replaced rather than repaired, and Isaac was able to secure a new water heater within a few hours. Everything was finished within 2 hours. We couldn't be happier with the professional service. I highly recommend Pro Roto. They will be getting our business in the future. Thanks Pro Roto!

kelly m.

3/27/2018

Fantastic Service

I came home and found that my line was clogged. I called Pro Roto based on their reviews.

Luckily they were finishing a job nearby and were at my door in 5 minutes. They rooted my line, making sure that the roots were cut and then cleaned up and disinfected the area.

Hands down the best service I have received, I recommend without hesitation.

George R.

7/29/2019

Pro Roto, Isahak Estrailian and Leo are Excellent! They helped me solve my toilet issues and selecting a new toilet. Isahak's expertise and customer service is really helpful. He helped me on a Sunday when most plumbers are closed. Thank you Isahak and Leo for your great service.

Cory W.

03/01/2019 12:00:00 SA

Got a response message and a call from Isaac within minutes. While he couldn't help me with my particular issue he referred me to somebody who was great and able to help me with my hydronic heating system. I tried contacting dozens of water heater, hvac, and plumbing companies and the person Isaac referred was the only one able to help me out. Thanks Isaac!

Pam C.

9/16/2017

I requested a quote online Sat afternoon for a clogged sink and heard back from them within 15 min. They were at my house within a hour. Super friendly , took care of the problem and completely cleaned up after themselves. I would absolutely call them again!!

Kirsten F.

9/16/2017

I was having problems with both my shower and bathtub and contacted Pro Roto through yelp and was contacted by both email and called within 10 minutes. The professionalism and responsiveness was amazing. I spoke to Isaac and he came out immediately and gave me an estimate and explained what was going on. They fixed the problem and gave me advice on ways to help prevent future problems and tips on what I can do if it happens again in order to save money. They were very honest, kind, professional, and responsive. I will definitely be using their service again in the future.

Sid A.

12/15/2014

There was a massive leak under our deck. The water pipe broke and there was a massive water fountain engulfing our entire deck. It also started going into our garage which was slowly getting waterlogged.

I yelped a few plumbers, esp who were available that late. Isaak picked up the phone and actually was very, very kind and patient to a) Listen to us, and b) actually recommend that we don't need an emergency service and that it can wait! He also suggested what we could immediately - that is shut off the water main. So we booked an appointment for him to come in the next morning - this was all over text so it worked out perfectly.

Isaak came in the next morning along with his Dad. He took a look and told us what was going on - what we thought would be thousands turned out to be a fraction of that. He clearly explained to us the problem, and what he was going to do. And also, stuff for the future so we could do it ourselves instead of calling him. And lo and behold, e'thing was back to normal in less than 30 minutes!

I'd highly recommend Pro Roto/Isaac to anybody.

Sha Sha C.

05/02/2019 12:00:00 SA

We were having a sewer line backup so I called Pro Roto based on their reviews. I called and got Isaac, and after describing the problem, he told me that I could just call the Burlingame city public works emergency line and they'd take care of it for free. An hour later someone from the city was at my house, roto rootered the clog out, and cleaned up the spillover. Thank you to Isaac and Pro Roto for being such an honest company! I will definitely call them if we ever have any other plumbing issues.

Katy H.

7/14/2016

Marco A. and Gary are amazing. Great customer service, patient, and professional! They deserve raises!

Carolina W.

8/23/2017

The Pro Roto team is incredibly professional. I had a jammed garbage disposal, I called Pro Roto and they were able to book me an appointment for the next morning. They showed up on time, fixed the issue and resolved everything promptly and professionally, and even waived the service fee! I will always call Pro Roto, they are my go to plumber!

Scott S.

7/17/2016

I broke the main water pipe going into our house (made the mistake of swinging a tool too close!!!) and had no idea what to do. I called Pro Roto and they said someone would be out in about 1/2 hour. Long story short, my husband was able to come home and shut off the water line, but the tech that was supposed to come out called me back after I cancelled just to make sure everything was ok, and he even offered to come over and turn the water off for free. I was truly impressed with this kind of customer service, it's not very often that a business actually cares and will go out of their way to help. So, I didn't end up needing a plumber, but the next time I do, I'm definitely calling Pro Roto Plumbing! Thank you!

Danny N.

07/08/2014 12:00:00 SA

I relied on Yelp looking for a plumber. I found Pro Roto here on Yelp and gave them a call. I had a upstairs toilet backed up that I couldn't fix myself. I spoke to owner operator Isaac and explained the problem. I was happy to hear he could come out the same day and give me a free estimate.

Even upon his arrival he was very courteous on letting me know when he was on way. He showed as promised and was very friendly. He was able to snake the toilet and fix our problem. He was very reasonable and knew what he was doing. In the past I had bad experiences with plumbers, but not this time. Hopefully I won't need a plumber soon? But if I do I'm calling Pro Roto back.
I would recommend d them to friends or family.

Teddy P.

03/09/2019 12:00:00 SA

Leo and Gary showed up on a moment's notice on a Saturday afternoon as my roommate and I were having a plumbing backup emergency. If you are in a pinch and need a plumber these guys are the ones to call. They came out and helped us discover the blockage was at the town level and it was their sewage system that was damaged. Thanks again to the Pro Roto team for being available and working quickly

Megan S.

03/02/2017 12:00:00 SA

I called and made an appointment and they told me the would come between 11 and 1 the next day, and I waited the entire time and they never came. Later that evening Marco got ahold of me and told me that his technician had written my number down wrong and had been calling the wrong number to tell me he wasn't going to come during my scheduled appointment time. He said he'd come fix my problem personally to rectify their mistake for free, so I had him come the next morning and he was on time and very helpful. Thanks Marco.

Michael T.

2/20/2019

These guys were great. They came out on a Sunday. They accommodated to our schedule.They didn't charge us extra . And they fixed the problem. They were also friendly, cheerful, and explained everything. Couldn't be better

Chris F.

02/10/2019 12:00:00 SA

Isaac and Gary came out on a Sunday. They quickly found where our clog was, which was in the city's party of the sewer, so they didn't charge us anything because the city will fix it for free. We will definitely use them again.

Buck G.

6/25/2014

I recently purchased a deal for Pro Roto Inc for a $149 voucher for his services. I contacted Isaac who claims to be the owner that initially quoted me the price of $199 for a video inspection of my sewer pipe. When I call back to schedule for an appt, he gave me a different price quote of $275, and after being reminded that I already have an earlier quotation of $199, he dropped his price to $225 citing that the increased price is for a DVD recording vs a VHS recording. He did not show up at scheduled time yesterday and did not call us until we have to call him at 4pm to learn that he has no idea where his worker is at and wants to come today instead.

He just showed up and wanted to discuss payment. I showed him the yelp voucher and instantly he said the price quoted has already included the yelp discount of $50, and that his normal price is $375, noting that the math did not even make sense. He even propose to apply the $69 I paid the voucher (not the $149 value of the voucher) to a great deal of $210! He kept proposing to cut me deals, each of the deals with some convoluted math that does not add up, and anything other than to honor the $225 price and accepting the full value of the yelp voucher.

He reminded me that he has to pay Yelp $20 for the voucher. I told him that he has NO intention of honoring the Yelp voucher as advertised and this is bait-and-switch, that he has a choice to NOT advertise with Yelp if he is upset at Yelp for charging him $20 for whatever advertisement agreement that he enter into with Yelp.

He left with another challenge to me to find another plumber cheaper that can do the job and he will refund me the full Yelp voucher value plus $15, again note that he still WILL NOT honor the yelp voucher.

Guess what Isaac, I just have another diamond certified company coming out at 1130am for $150 with DVD recording and I DO NOT want to deal with your nonsensical and sleazy attempts at keeping me happy. To save myself and all future customers the hassle of going through what I did with you, please remove this Yelp advertising campaign that you have NO intention of honoring anyway. You wasted enough of my family's time waiting for a service that never materialize.

Judy P.

07/03/2018 12:00:00 SA

Thanks to other Yelp reviewers, I decided to go with Pro Roto for my toilet. Marco is a gem. He is professional, knowledgeable, and courteous. We had some scheduling issues but he did his best to make everything work. Highly recommend and if I have any other plumbing issues, I'm coming back.

Myra C.

5/21/2016

If I could give them 10 stars,I would.I called on a Saturday because there was a leak inside my washer and I was very worried because I was going away for a week for work the very next day.Marco is God sent,he came within minutes on a Saturday afternoon and it turned out that I needed a new washer and dryer.Excellent and prompt service.I would call them again for plumbing needs and would recommend them to friends and family.I am more than thankful for Marco fixing my problem and giving me peace of mind while Im away at work.

Jan C.

8/29/2017

Our kitchen sink backed up and my husband was not able to get the manual snake to break up the clog. I found Pro Roto on Yelp and called to see if I could get someone out first thing in the morning. To my delight Marco was already in Redwood Shores finishing up another job. He was at our house in under 30 minutes and was able to get the drain unclogged in 20 minutes. Marco was extremely polite & knowledgeable. He told me the 3 different ways he could unclog the drain starting with an electric snake which did the job. He also told us about a balloon we could purchase from Home Depot that would save us a call in the future. He showed us what it looked like and gave us one of his used ones. Very pleased with Marco and the service we received. He didn't charge us the after hours price because he was in the area and even gave us a discount off the final bill.
Thank you, Marco. We will definately use Pro Roto in the future.

Linda M.

03/12/2017 12:00:00 SA

I had an appointment scheduled for a Friday morning. They arrived on time, assessed the problem, and fixed it quickly & efficiently. My tub is back to draining, thanks to Pro Roto! I will definitely call on them for future needs.

Donald W.

02/07/2014 12:00:00 SA

I called Isaac for an estimate on replacing our 50 gallon tanked water heater with a tankless system. He came out and we talked for a bit and then exchanged some emails about systems.

A day or two later, he pointed out that our water heater's temperature was actually set pretty low and that we might get what we want by simply turning it up. I can't believe I failed to notice this, but he was right so far. My wife and I are able to take back to back showers for as long as we wanted at the temperature we wanted. Who knows if it'll work when our kids are older or we have guests, but for now it'll suffice.

I'll be giving them a call if we ever end up needing a tankless system.

Michael K.

03/07/2017 12:00:00 SA

After requesting a quote via yelp, staff at pro roto was very quick to get back to us to set up a appointment!

Sadly we did not use the service as we were able to fix the issue before they were coming next day.

But the experiences was good as getting a apportionment set up.

Guray A.

11/10/2018 12:00:00 SA

I was extremely happy to work with these guys. They were absolute professionals, making appointment times and meeting them, accurately diagnosing issues, and giving fair estimates. Isaac stands by his work and even went above and beyond for us. I would absolutely work with them again.

Dima A.

8/17/2014

Isaac is the man!!!! I called a few other places and no one called me back in a descent amount of time. I called Pro Roto and he said he would be over within 2 hours. Low and behold he called me back in the next hour and said he was on his way. I had a clogged sewer line somewhere under the house and knew it would going ot be a crap shoot to hit it. Isaac gave mea few options, and I went with the clean out the pipes option.

Isaac went back to his shop and had ot pick up a bigger snake. He said this may not work, but I said go ahead anyway. The first time through it didn't work. Feeling ejected, I said OK, well at least we tried. He gave it one more try and sure enough... He got it!!!!! Problem solved and issue fixed.

But here is hte best Part. Isaac is a huge fotball fan. He came out in the middle of the niner game today!!!! That is a STAND UP GUY in my book. I will be recommending him to everyone I know in the area.

Kenny W.

8/15/2014

Great business... Friendly knowledgable staff and they get the job done! Weather is a antique sink or a sewer back, these guys can manage to solve all problems.
- kunal dutt snakes a drain for me in my bathroom and i havnt had a problem since.
Thanks guys at ProRoto

Dennis O.

11/01/2016 12:00:00 SA

My parent's commercial building in Redwood City had a worn out main sewer line which clogged up with dirt because the 50+ year old pipe had rusted through to the surrounding dirt. Marco and his crew were amazing. They showed up the next day as promised and worked late at night to not disrupt the Tenant's businesses and replaced 60' of main sewer line using a hydraulic machine that saved the foundation from major jack hammering. As promised the crew replaced the pipe in 3 days and then restored the bathrooms a few days later into better condition than before the main line was plugged. I trust them 100% and highly recommend them.

Greg M.

02/09/2019 12:00:00 SA

These guys have absolutely earned their rating and live up to their name! Called on a weekend with a blocked line to our septic tank. Leo and Gary were prompt, courteous and efficient. Another company had asked to charge more than twice as much because they said it would be necessary to pull a toilet (it wasn't). Leo even did a video evaluation because we had a similar problem before and he was curious! Who gives service like that these days? Smart though, because when we address the offset and root intrusion in the line, or for any other plumbing needs, we will absolutely call Pro Roto!

Jenik M.

7/13/2017

Pro Roto company is for all the mothers they don't have no idea of their plumbing problems.
The group is very professional and they took care of our problem and they understood the
problems we had. I will call them again in future and I recommend their services and prices to all my friends. Thanks keep up the good work.

Lisa B.

1/29/2019

Great company, fast, experienced, wonderful customer service. Would highly recommend.

S R.

06/11/2019 12:00:00 SA

Awesome, great people! Sent me a text when they were on the way, answered all my numerous questions, and after checking everything out, they didn't even charge me because no interventions were done! Very honest and great all around

Ion S.

07/09/2018 12:00:00 SA

Mario Garcia was very prompt in responding to my call and arrived well within the estimated time window. He was very professional and also explained his thought process on how to best deal with my kitchen drain problem. Best plumber I've ever had the to deal with, very straight forward and easy to deal with. I definitely would call him if ever have any more plumbing problems.

Mary M.

5/31/2019

ProRoto replaced our sewer lateral line. We knew it would be a big job, and were a bit worried. But Isaac, Leo and crew explained everything, managed the permit/city inspection, installed the line, completely cleaned up the work site. No hassles. Professional, on time, polite crew. Fair price. I wouldn't waste time calling anybody else for any future plumbing needs.

Basil H.

06/08/2016 12:00:00 SA

I had a backyard emergency the other night - kids were playing in the yard and broke a PVC pipe which started to geyser gush water and flood our grass. After turning off the water main valves to our house (needed the help of the fire department since it was stuck!) - was able to call Pro Roto and have Marco and his assistant come for a night time repair. They worked from 10pm to 11:30pm with such professionalism. They were friendly and worked fast, charged me a reasonable rate given the situation and got it fixed with a setup that was better than what we started with. Water turned on, pressure adjusted and we were on our way again. Won't hesitate to use these guys again in a pinch.

Nicole O.

8/31/2014

I managed to clog my garbage disposal late on a Sunday night and was worried I wouldn't be able to find anyone to fix it day-of after calling a few places and getting the answering machine.

Isahek tried to help me over the phone, and when that didn't work one of his technicians made it to our place within 30 minutes. He fixed the clog and we even got a reasonable price for work late on a Sunday on a holiday weekend!

Hai G.

4/21/2018

Marco was fantastic. We had a clogged sewer pipe on a Sunday night and Marco came over on a moment's notice. Apparently the original cast iron sewer drain system completely failed and the crawl space was flooded with sewer water. Even though Marco couldn't fix the issue on the night of, he assured that his team can replace the sewer drain, pump out all sewer water, and disinfect all affected areas. Next day 5 of his guys came over and got it all done in one day. Throughout the process he communicated constantly with me on the latest progress. After the pipe replacement some of the drains above the house were loose, and he helped replace all of them without hesitation. Wonderful experience in a stressful situation, highly recommend Marco and his team.

Autumn H.

2/26/2014

So our toilet clogged late Saturday night. We tried using the plunger to no avail. Apparently, the clog was with the main pipe (we had no idea). We tried called 2 other plumbing services on Sunday morning and none of them picked up the phone or even called us back. Granted it was football season but man, we were in trouble!

I found Pro Roto on Yelp! and decided to give them a call. They answered and was out at our house in an hour. It turns out that the problem was with the main pipe that had disintegrated (apparently after 60 years, metal piping tends to crumble). This was going to cost a bundle. Isahak went the extra mile and called the city for us and brought out the emergency crew since the broken pipe actually belonged to the city. He could have charged us thousands but didn't. He actually saved us money! Thanks Isahak!

Kathleen R.

5/28/2017

Marco was exceptionally responsive to our emergency needs and went out of his way to get us the water heater we wanted and install it on a Friday. His guys were hard working, polite and neat. We are very happy with the service and would definitely recommend them!

krissi j.

01/09/2018 12:00:00 SA

Marco from Pro Roto was incredibly and helpful and generous with his time when I called him with a backed up shower drain that two different technicians from Roto-Rooter were unable to fix. Marco came over today and had great advice for us on how to fix the problem on our own. He didn't even charge us for his visit and assessment. I will absolutely call Pro-Roto again when I have future plumbing concerns! Thanks!

Tim T.

08/06/2014 12:00:00 SA

We have an older house in Redwood City, with plumbing that backs up about one per year (pretty much everyone in our neighborhood is in the same situation.) Each time we call Pro Roto and they always come out quickly - and at the time they say - and charge a predictable, fair price.

Not much else you can say. They get us past the yearly trouble, are professional, keep everything clean, and we can rely on them when needed.

Shasi R.

7/18/2018

He is very informative - Helps people with the information that he knows. Very helpful. Thanks

Gabby L.

11/08/2018 12:00:00 SA

Called Pro Roto at 8am and Isaac responded immediately. Explained the problem over the phone. He was very straight forward with the cost of parts and labor. Sent him photos of the valve and he was able to source a hard to find part on the same day and he completed the repair by the end of the day. He had booties to cover his shoes which is a plus for us. He was also very polite and gratefull.

Doug H.

6/19/2020

I hired Pro Roto to replace our sewer lateral. In our situation, we could not do a trenchless repair but rather had to do an open trench from our foundation to middle of the street where the main is located. We are in unincorporated SMC so they had to work both with the county and West Bay Sanitary District which was further complicated by the COVID-shelter-in-place restrictions. In their own words, any headaches they encountered would be their problem, not mine. They were right! They took care of all the moving parts and kept communicating with me throughout. From the very start, they were the only firm (of 5 that gave me quotes) that actually followed up with me after I received their estimate to see whether I was still interested. They promptly answered emails, phone calls and text messages. They let me know which days they would be working, and kept me apprised when there would be days off waiting for permits, etc. Their crews were polite, hard working, and efficient. They took care to minimize any disruptions and to tidy up after each day's work. In the end, they finished the project quickly and kept to their estimate and their commitments. I will certainly call on them again if I ever need more plumbing services.

Rebecca b.

6/29/2018

What a class-act. They called ahead, came even before the window started, found and fixed the problem quickly and left us with some non-toxic drain cleaner to avoid problems in the future. They checked in by phone with my husband after the call because he had ordered the service. Marco Acosta is absolutely terrific--friendly, knowledgable, honest and fair. After many years of living in the Bay Area, we've finally found the right plumber. Thank you, Pro Roto!

Crystal K.

04/06/2018 12:00:00 SA

AMAZING! Marco and his crew were unbelievable. Our shower faucet stopped working (i.e., stripped) today... called and reached Marco right away. He answered my call immediately and was at our house within the hour. Not only were they super attentive, but went above and beyond for the repair itself - it wasn't straightforward and was pretty complicated to fix. The experience was the best we have had - and our shower is now working again, thanks to Marco and his team. Will not go to another plumber for any future services.... thanks Marco!!!

Yelp R.

10/19/2018

Leo was fantastic. We just bought a new home and had several issues, he fixed them all quickly and gave us some great advice. I highly recommend Pro Roto & Leo!

Lauren Q.

3/28/2019

When our kitchen sink started leaking, I called Pro Roto. They returned my call within minutes and sent over a team that same day. Leo and Gary showed up right on time, were friendly and polite, and diagnosed and fixed the issue in a few minutes. They kindly did not charge us anything for the job. I highly recommend Pro Roto and will definitely call them again for any future plumbing needs.

Gordon H.

3/28/2019

We have used Pro Roto in the past, for small jobs and a large job, and been satisfied each time. Today we wanted to send special thanks and commendations to Leo and Gary who went above & beyond what we could have hoped in fixing a toilet problem we had and in trouble-shooting some other issues for us. We would recommend Pro Roto (and Leo & Gary) without qualification -- they are the best!

Udi P.

6/17/2018

A quite refreshing experience for a sh$&% situation... We had a serious plumbing emergency and the home-warranty service was helpless. A message left to Pro Roto was returned within minutes. Marco was highly professional, offered to be there within the hour and forthcoming about charges. He arrived a bit early, did the job, perfectly cleaned after him and disinfected the area. Marco was kind, professional, efficient and diligent. Thank you!

Steve B.

12/30/2017

Fast and very effective service. I had a clogged sink located in the garage and Roto Rooter didn't even attempt to unclog it. Instead they said they needed to call out another specialist because of the old iron/cement sink that I had. Called Isaac at Pro Rooter and brought him up to speed. He said he could unclog it and be out within the hour so I accepted. When he knew he couldn't make the hour timeframe he called and let me know. He also gave me a $25 discount because he was going to be late. He texted me to let me know he was 10 minutes out. In about 8 minutes he was at my door. He diagnosed the problem and was able to unclog the drain in about 20 minutes or so. He also checked to make sure the washing machine lines had no leaks and was working properly before he left. He even made a mesh screen to catch debris for the now unclogged sink. Highly recommend Isaac. You get what you pay for and he was worth every dollar after the frustration I went through of having to try and find a reliable plumber on a Saturday.

He J.

9/22/2018

I highly recommend Leo from Pro Pro Services. I asked hin to come and consult about the leaking copper pipe under my house and they provided great advice on how to solve this issue.

Ec W.

2/26/2019

Quick to respond to Yelp and texts. Punctual and professional - gave a heads-up call to let me know he was on his way. Explained options and pricing before proceeding with work. Resolved a clogged drainage line efficiently and at a reasonable price. Would definitely call on them again.

Kathleen E.

5/24/2015

Ok, I know the best reviews are when you have a difficult situation and a contractor/ professional comes in and does a phenomenal repair....mine story is slightly different.

This week I called Isaac because the water coming out of our second floor bathroom faucet sounded like it was vibrating the pipes and it made a VERY loud sound. I had no idea what to expect.

Isaac came over the same day I called, on his way home from a big job, and fixed the problem in less than a minute. I was so appreciative-- I wanted to hug him. As usual he smiled and started to walk out. He didn't charge me!! I realize it only took him a moment .... but MOST plumbers will charge you just to show up! Isaac is honest, hard working and he will always be the first person I call for any plumbing related issues.

Vincent W.

08/08/2018 12:00:00 SA

Great communication with Issac regarding our project. He was excellent in accommodating our schedule. Great to work with.

Dana D.

1/15/2019

Best plumber on peninsula. Had a loose fitting on a sump pump they installed last year. Called and they showed up in less than an hour since it was raining. Corrected the issue, tested and honored their guarantee. They genuinely care about their customers!

Anu D.

1/14/2017

I cannot speak highly enough about this company. I work in private equity am constantly evaluating entrepreneurs and businesses. This is my first Yelp review. I felt compelled to post a review because this company is truly remarkable and I would highly recommend them.

I had a situation where water pressure to the third and topmost level of our home had gotten extremely weak overnight - toilets stopped working. This was at a time when we had a houseful of guests staying with us. I must have called numerous plumbing companies to help us and they were not able to get to us for at least 8 hours - even the ones that claim to do emergency plumbing work.

I somehow randomly ended up calling Pro Roto. They were incredibly responsive and helpful. They were at our home within 1 hour and had the problem resolved within 30 minutes.

This company is owned and operated by a gentleman named Isaac. Isaac is brilliant. He is extremely knowledgeable, thorough and displays tremendous work ethic. In addition, he is
equally personable - yes, just a really nice guy. Isaac runs this company with knowledge and a whole lot of Integrity.

Linda P.

01/10/2017 12:00:00 SA

These gentlemen are a class act. I am a single mother and Marco's exceptional service and integrity help me feel safe, taken care of and provides prompt relief whenever the stress of plumbing issues arise. He and his crew are responsive, fast, reassuring, professional, kind and considerate. He has earned my respect, gratitude and return business. Thanks for being part of my village, Marco.

Richard G.

10/07/2015 12:00:00 SA

This morning I heard a strange sound of running water under the house - and nothing was turned on! I was sure there was leak underneath the house and called Pro Roto. Within 2 hours, Mike came out to the house and did an assessment. Sure enough, there was a gushing leak caused by a corrosive materials left on the pipe when it was installed. Mike got a crew out to our house about an hour later, the pipe was replaced and the leak was fixed. Mike also called another service called Restoration 1 that helps repair water damage. He was very helpful and responsive. I will call these guys again if we have a problem.

Amanda M.

6/28/2018

Pro Roto is the best plumbing company I've ever dealt with. They were able to come out same day, we're on time and got the job done right. We had a toilet backing up into the shower and bath. They clogged the drain and after they were done, cleaned the shower, tub and toilet! I've never seen a company do that before. I've always been the one cleaning up. I highly recommend them and will be using them from now on. Thank you Marco!

Mark D.

08/08/2017 12:00:00 SA

They arrived early in the window and cleared the drain with no issues. I will use their service again. This is the compared to the previous service that charged $250 and still did not clear the drain.

Larry H.

11/15/2016

Isaac came out to fix a backed up standpipe that had flooded our playroom badly. I didn't want to replace the pipes as we will not be in the house much longer, but knew they were in bad shape. As I feared, he could not get the snake very far into the pipe due to it being severely rusted and constricted after 80 years of use. However he worked extra hard to clean out what he could, then used pressured water to blow it out, then gave me an old trick (from before the day of modern tech washing machines) that allowed me to get everything back up and running without having to replace the pipes. He also talked me through the whole process and clearly explained the alternatives along the way. Excellent job!

Liz P.

02/05/2018 12:00:00 SA

Marco did a trenchless sewer lateral replacement for us, and was very pleasant to work with. He is knowledgeable and patiently answered my questions, and was incredibly responsive.

Christine A.

6/20/2017

I can see why Pro Roto gets great reviews. From the first point of contact to the actual service visit, my experience has been great. Marco and his crew are very professional personable and timely. When we called over the weekend Marco even offered to come out on Sunday (which also happened to be Father's Day) to help us out. I will definitely use them in the future and would recommend them to anyone.

Chung L.

1/13/2018

Macro and team did an excellent job in resolving the bathtub clog. Excellent communication with appointment and during the job. Highly recommended. He will be our go-to plumber from now on!!

Cindy H.

7/18/2015

Called well after midnight (almost 1am) with an emergency. Isaac came to our rescue within 20 minutes. He's experienced, knowledgeable and a pleasure to work with. Highly recommend him and his company to anyone looking for a plumbing professional. It feels good to do business with a good guy. We will definitely call on him again. Great company!

Kim P.

05/04/2018 12:00:00 SA

Great, honest company! Quick response when I messaged on yelp. They were able to add me the next day. Turns out I did not have a plumbing issue, and they waived the charge. Will definitely call again in the future.

Nadav N.

09/03/2015 12:00:00 SA

Isahak is extremely responsive. The first time he came quickly on a weekend night to save us from a clogged sink nightmare. And just now he sent his guys on very short notice to install a new garbage disposal I got through Amazon. Both times the service was fast and courteous, at a great price. Thanks Isahak!

Diana M.

6/20/2017

Marco and team were fantastic. I had a leak in an outdoor pipe in the evening and was concerned with the water waste. Marco worked with me to troubleshoot and we decided it could wait until the next day. He came right on time and resolved the issue quickly and efficiently. He is extremely knowledgeable and trustworthy. I cannot recommend him highly enough!

San C.

2/15/2015

So it's Friday late afternoon, just before Valentine's day and it turns out that we had a huge leaking pipe at the water mains outside the house. Not good, it's been ignored for a few weeks and there's a huge puddle of water there and the water meter's been ticking. I was skeptical that I would be able to find someone to come out at this time and day, but I tried yelping anyways.

Pro Roto Inc. was the only one out of about 5 different emergency/24 companies that responded, the rest went to voice mail. Isaac picked up on the 3rd ring, and said he could get a guy out there in about half an hour. True to his word, Mike pulled up and said he could take a look and give me an estimate. By this time, the sun was setting and it was about 6pm. He actually told me he had gotten home already but came out again just for us. Mike went to check out the leak, which was in the ground under all that muddy soil. He was very thorough about explaining what it would take depending on how bad the damage was, but because we didn't have much information on how deep the pipes were or their age, we got a fairly steep estimate which I think was a reasonable action on his side. Gotta cover any complications I guess. I decided to try some others just to get a good idea of the price range.

Saturday morning comes, I've gotten more information from the landlord on how deep the pipes were/age, I tried calling 3-4 more companies. Only 1 other responded, and that turned out to be a mess because this guy wanted a fee ($320!) for coming out and JUST TURNING OFF THE WATER MAINS (the city could've done it for free!) which was a 2 min job, and even though we got a much lower quote, this guy called me back after he went to get parts to say he couldn't do it because they didn't have the right plumber license to fix a fire department type pipe (large pipe). Great. We had a nasty time arguing with him that that contract was void etc.

Anyways, I called Pro Roto back and after sharing the pipes information (they're newish, and only 2 ft deep), Isaac was very kind to bring the price down to something more reasonable and within budget. It's Valentine's day and a Saturday, but he got 2 guys (Jose and his helper) to come out immediately to start digging up the pipe and draining the massive puddle. Turns out the guy before didn't even turn off the water mains properly and the crew had to scramble to turn it off when they unearthed the leak. Quick response, they caught it before the whole street got flooded. Isaac came around shortly to write me up the quote and confirm the situation. The crew worked tirelessly from about 4-8pm, cutting and soldering the pipe. Isaac kept me updated about their efforts and explained to me which parts would be replaced, and how it would be done. I love these kinds of technical explanations as this way I can tell they really know their job. The pipes had to dry for 12-24 hours to be merged, and they will be back the next day around noon to test and finish up.

Next morning on Sunday, one of their guys (Jose) is back early to finish up (around 10-11am..?), and he even scrubs up the sidewalk for us because of the mud! Though it's not pretty, he did refill the hole and packed down the mud which is already more then i expected.

End of the day, I'm extremely relieved and happy to have worked with Pro Roto Inc. Excellent customer service, even on a special weekend and I really admire the dedication they have to get the job done. Keep doing what you do Pro Roto Inc.! I would definitely recommend them to anyone!

Elizabeth U.

9/29/2018

If I could give ProRoto more than five stars, I definitely would!! Last evening I had a significant leak under the kitchen sink, more like slowly running water than a leak. I called ProRoto (found them on Yelp with a high rating) and they were able to come out on short notice. Isaac was on time, extremely knowledgable, polite, and a very nice guy. He took time to explain to me what the problem was, the best way to fix the situation and discussed cost options. He was very thorough and efficient without rushing. I would never hesitate calling ProRoto again and will highly recommend to family and friends. If you need a great plumber, call them!

Lori H.

04/12/2016 12:00:00 SA

My water heater went out while I was traveling on the East Coast. My son called me and told me what happened. The next morning at 5:30am PT I called 4 different places to schedule a repair. I expected to get voicemail. For 3 of the 4 I was unable to leave a message. I was able to leave a message with Pro Roto and within 5 min Isaac called me back!

He assigned someone to go to my house that day. I explained that I needed a quote by 11am PT so I could decide before i got on my flight. They called me later and told me they would be at my house at 7:45am. They got back to me with a quote and fixed the water heater the same day.

They provided great service and availability and I highly recommend using them for you plumbing issues.

Sue B.

5/22/2017

Called Marco because of a bad leak in the garage. Within 20 min he was at the house. He and Gary diagnosed and fixed the problem in under 30 min and with very reasonable prices. I'd highly recommend Pro Roto to anyone in the area!

Steven L.

03/01/2018 12:00:00 SA

Pro Roto just completed work in my bathroom and kitchen. The team impressed me from the start with the great protection barriers that they put up before they started the work. Work was done in a professional manner. It was great being kept informed and always having my calls/emails returned in a timely manner. Great job by a conscious crew.

Mark T.

1/13/2019

My tenant originally hired Pro Roto due to a leaking toilet. They came and decided that a snake was the solution. They charged an astonishing $850 to remove the toilet and snake it. Within two months the toilet once again began to leak. However, this time they claimed the toilet was broken and needed a snake. They then charged my tenant an additional $950. My tenant was later told by the worker that they had broken his toilet in the process which is why it needed replacement. They claimed the toilet was old when in actuality it was purchased brand new a little over a year ago. Within one month the new toilet began to leak (third time in 4 months). This time my tenant contacted me in desperation asking about what we should do. I was fairly confident what the exact problem was because this same issue had happened to me around 10 years prior. The toilet needed a double wax seal since the ground plumbing pipe was at an offset angle. I advised the plumber that this was most likely the issue but he decided to become extremely defensive claiming he knew exactly what he was doing. They wanted to once again charge a fee to remove the toilet and investigate what was wrong. After a verbal back and fourth regarding how this shouldn't be happening in such a small time frame. I advised them to leave my property. I had the toilet pulled and verified that the issue was indeed the wax seal. I documented my case with images and receipts and plan on proceeding to small claims court over the issue. My tenant is out almost $2000 for something that in reality should have only cost around $300. This company will take advantage of you if you are not familiar with pricing and plumbing procedures.

Matt S.

08/04/2018 12:00:00 SA

Isahak just saved me alot of money. My sewer line started overflowing at the cleanout in my front yard and I submitted requests for quotes to 6 plumbers on Yelp. I got quotes as high as $250 to roto root the line. But Isahak at Pro Roto was the only one who suggested that I instead contact the city as they might fix that issue for free. Sure enough, Redwood City came out the same day, confirmed that the issue was in the part of the line that is their responsibility and cleaned it out for free. Isahak didn't earn a dime, but he earned my thanks and my respect. :)

Zane E.

02/12/2018 12:00:00 SA

On time, professional. Very knowledgable and has all the right equipment to get my problem fixed quickly. Even came out on a Sunday. Thanks!

Caleb P.

10/16/2017

Fantastic service and extremely professional! I call them first thing in the morning for an issue with a clogged toilet. They replied back right away and set up an appointment and within an hour they were at my house to check our line. They ran the camera through and didn't find any issues outside of some known problems we've had since we bought the house. They told us to let them know if anything came up again and then left. The whole appointment was about 15 minutes and while I was fully willing they did not ask for any payment for the camera inspection.

Chandru V.

6/23/2018

I called Pro Roto and they were amazing. I had an emergency and had to shut the water to the house. This was on Saturday. They immediately helped me. Called Isaac and he answered the phone immediately and sent Mario. Mario called and asked about the problem and he was there fix the problem in the next hr.

S K.

9/17/2017

Isaac from Pro Roto was great. He was on time and helped us fix our problem right away. He went above and beyond by not only fixing our problem thoroughly but gave us knowledge to help us avoid future problems. Very professional and knowledgeable staff! Highly recommend them, especially Isaac.

Sarah S.

01/02/2015 12:00:00 SA

Isaac is so wonderful. My mother called me telling me that there was flooding in her garage so initially we thought there was a problem with the water heater. I initially called Wizard plumbing and they said they would come out in a few hours but later they called and cancelled. That was pretty annoying. I called Pro Roto and they were at my parent's home within the hour. Isaac called me to keep me informed and told me it was a problem with the washing machine and there was no charge for the visit. NO CHARGE. Did I mention that it was NO CHARGE? He said that it would probably in our interest to just get a new washing machine instead of paying 300-400 dollars to repair it. Really responsive and helpful.

Christine O.

9/16/2016

I was beyond relieved to have Pro Roto respond so quickly today when discovering that our sewage line had backed up in front of our house. Marco and Gary arrived within an hour and cleared the line efficiently; they were professional, friendly, and knowledgable. I will most definitely be using Pro Roto again and I highly recommend their service!

Ely L.

5/25/2018

On a Thursday afternoon, discovered a leak of the main sewer line under the house. Yikes! Must have been like that for a couple of months. Have never had to deal with this before so was a little stressed out about the whole ordeal. Didn't know who to call. Saw a Pro Roto truck right across the street from us later in the day (it was meant to be)! Walked over to ask him some questions, happens to be the owner, Isahak, who came right over to check it out. Said it was something they could take care of, sent us over an estimate. After shopping around a bit, decided to give them a call on Friday, said they could do it Saturday morning!! Thankfully all worked out. The guys came a little after 9am and were all done about 5 hours later. Professional, fast, no mess, no stress, highly recommend and will keep their info for anything that happens in the future (hopefully don't have to call them anytime soon). Was a stressful situation that Pro Roto made into no big deal. Thanks guys!

Tracy S.

04/04/2018 12:00:00 SA

This is the service you need call for all your plumbing issues. Marco was so professional and fixed the problem I was having with my kitchen faucet area that was leaking and my daughters tub that was draining slowly. I will be calling them again and I am so happy to have found a plumbing company that I can trust!

Kevin C.

03/10/2018 12:00:00 SA

Very nice team. Called them late at night and Marco gave us our options. We chose to have them out in the morning. They did a great job gaining access through 60 year old clean outs. Care givers dumping flushable wipes which aren't flushable! Great can-do attitude when they came back due to more material getting hung up on old pipes. Highly recommend.

Nick L.

9/22/2017

Called Marco in the morning and explained to him my issue, which was a backed up sewer drain. He clearly explained what he would to do resolve the problem and provided me with an upfront quote, which was very reasonable. Since I needed to work that day I didn't have much flexibility as to what time to meet him, but he shifted some things around in order to meet me on my lunch break. He was on time, professional, and efficient. Him and his partner quickly addressed the problem and ensured everything was cleaned and put back exactly how it was before they arrived. I couldn't be happier with the service received and I will definitely be calling Pro Roto again for any future plumbing needs!

Monica H.

6/13/2018

Wish I knew about Pro Roto and Marco years ago. He is amazing and came very quickly to help us last night. We will continue with Pro Roto going forward and hope to hire them for a bigger job! Thank you Marco!

Alex H.

9/16/2013

The plumber I usually call didn't get back to me over the course of a week, so I returned to yelp.

Pro Roto quickly made it out to my place to take a look at the problem (25 mins between my call and a return call with an estimate!)

The number was extremely competitive - If you've gotten a quote somewhere else first, make sure to give pro roto a call! Pleasant to work with and great value for your dollar

Jackie F.

09/12/2017 12:00:00 SA

We had a leak under the kitchen sink, so my husband replaced a piece of pipe that was rusted and corroded. When he turned the water supply valves back on - NO WATER. I called a couple of companies to get quotes. One plumber was not able to give me a quote over the phone, but said $500 (for two valves) as soon as he walked in - without even looking under my sink. Marco quoted me $325 over the phone. When Marco showed up, he figured out it was debris in the faucet line. He cleaned it out for me - NO CHARGE!

Eric W.

6/29/2014

We had a clogged pipe in our house causing sewage backup in a bathroom. We called several plumbers, but they were all unavailable. Pro Roto did answer the call and was willing to come out immediately. That is the end of the positive part of my review.

At first, they tried snaking the pipe from outside, but it did not clear the blockage. Then they offered to clear the clog from the bathroom (additional cost), but that did not work. Then they offered a camera inspection to understand why it wasn't working. The camera revealed what seemed to be metal or foreign material in the line, clogging it.

Their recommendation was to replace the pipes under the house. I had hoped to clear a plumbing problem, but I was left with sewage still in my bathroom that would not drain and a recommendation to replace the pipes to fix the problem since they were old and not done correctly. I was skeptical at the strong push to replace the bad pipes.

Next day, I called a different plumber and they were able to fix my problem without replacing my pipes. The apparent foreign object was just a broken check valve. He removed it at the access point and primary blockage was cleared! Next, he tried his hand at snaking the bathroom pipes. It took some time, but he was able to get it to work and the blockage was cleared. Sewage backup issue cleared, and no need for new pipes.

Pro Roto seemed more eager to sell additional and potentially unnecessary services rather than address the root cause of the problem. I do not recommend them.

Leo Y.

09/06/2017 12:00:00 SA

Great experience working with Marco. He has come after hours to help with a clogged kitchen drain line. I've been informed of the costs up front and Marco has remained true to his estimate even when the problem turned out to be tougher that expected. When leaving, Marco has left some good hints on how to keep the line from clogging in the future. All in all, great experience and I won't have any problem calling ProRoto again.

Adam B.

2/14/2018

Only people to respond to my late night phone call after a water main break. Ended up going with another plumber who could arrive sooner in AM, but impressed with advice, professionalism and responsiveness by text and phone

Chris R.

4/30/2015

Really honest business ! I called them panicking about a bunch of water under my house that I didn't know the cause of. Before immediately coming out and charging me the cost to diagnose the problem, their rep walked me through some possible solutions, and even recommended that I call the city to save me some money.

Not a lot of businesses out there who would help a potential customer in this way, and I think this speaks to the integrity of their business. I have saved their number under plumber in my phone :)

Barbara H.

1/23/2018

Marco and Isahak worked until they found a solution to my plumbing problem. Throughout the process, they were responsive, quick to arrive, thorough in their work and helpful in their explanations. Highly recommend.

Maria P.

1/20/2018

Isaac from Pro Roto came out for on a late Friday night to deal with our leaking water heater. He was thorough, honest and efficient. I definitely recommend Pro Roto and would use their services again.

C W.

4/25/2018

I made the right choice listening to my wife on this decision! On time, clean and professional! Highly recommend

May M.

01/11/2016 12:00:00 SA

Pro Roto is quick, professional, and reliable. Mike is knowledgable and friendly. Their prices are fair and they are my go-to plumbers for now on!

Mike D.

01/09/2016 12:00:00 SA

Coming home from work, I discovered that my main water lined had backed up into my house. Pro Roto came out that night and fixed the problem. They were very knowledgeable. It turned out they had to clear out the line all the way down my long driveway. They came back the next day and took care of that. They even recommended a company to start the restoration work inside my house (also a great company).

If you need a plumber for anything, I'd call these guys every time.

James F.

12/29/2014

Isahak and Pro Roto are very good and I would recommend them to anyone. Professional, knowledgeable, courteous and with excellent communication (he called to let me know they would be a few mins late and where they were) as well as very reasonable and competitive pricing.

We have had them out a few times to unclog our pipes and they did a great job. Very happy with their service overall.

TJ T.

07/06/2017 12:00:00 SA

I called Pro Roto because the water pipe to my house broke right where the pipe meets up to the house on a Sunday night during the 4th of July weekend. Javier and his crew came over first thing Monday morning, took a look at it and then Marco (their supervisor) called me with options. Originally thought we could just dig out some dirt to expose the water pipe and just fix the broken section; a quick fix not too expensive. 2 hrs of digging later they found the pipe, but it ran under the foundation of the house; just an old house and I didn't know how the pipe ran from the street to the house. Anyway, Marco called back again, explained everything to me and laid out the options. Decided to just lay a new water pipe from the street to the house and in the process get upgraded from our old plastic pipe to copper; a little more costly than just fixing a small section, but the price was reasonable. Guys hooked me up with temporary water to the house as the next day was the 4th of July. They came back on the 5th and they dug a new trench and installed the new pipe . I was at work when they did the job which took about 6 hrs, but when I came back they had cleaned the patio and you would have hardly have known that 3 guys had been working all day digging dirt. Because I wasn't home they couldn't test the water in the house and the kitchen sink had low pressure. No worries, one call to Marco and they sent Issac over in 30mins. He helped me to flush out the system and check that everything was ok. Great team, great folks, very professional, courteous and knowledgeable. Will definitely use them again, if I need to!

Hank P.

8/22/2019

Isaac and his team were extremely helpful with our plumbing issues. He was very friendly, extremely patient with our questions and concerns, super professional, and most importantly, very solution driven to address all our issues and concerns. It only took him and his team a few days to replace all drain lines under the house and effectively address all the major plumbing issues. Because our house is very old and could be problematic in plumbing, he was so nice and willing to do lots of extra work for free to replace additional drain pipes in the garage and hallway bathroom. Additionally, he even gave free work to help us install new garbage disposals and new water filter in the kitchen! Moreover, he was very knowledgeable in house remodeling and even helped us with additional remodeling work FOR FREE! Overall, Pro Roto was very helpful and professional with very very reasonable price, I strongly recommend to use Pro Roto to fix any plumbing issues.

Hipster D.

06/10/2014 12:00:00 SA

Found Pro Roto on Yelp and thought I'd try them based on the reviews Well, Isaac just left and I could not be more impressed.

In a rather old house, we had a kitchen sink that required snaking and a terribly designed old pea trap and pipes. They quickly installed a shorter, stronger, more efficient pea trap and piping by sawing off the old pipe, all for a very reasonable price. It's never looked so clean and spacious under the sink; dare I say beautiful work.

It's clear that Isaac, who was both courteous and prompt, wants to deliver the highest value for the money.

I would recommend Pro Roto without hesitation.

Snowdrop W.

3/21/2014

Issac is really a nice guy and he came right away and took care of the problem in 10 min.! He had the best price all around. THANK YOU!

Kevin C.

10/18/2016

Five stars for being super prompt in responding and suggesting a cheaper solution even when they don't stand to profit from it. Will definitely consider them again in the future.

David C.

01/07/2017 12:00:00 SA

I called Pro Roto after getting a busted sewer line during the storms over New Years Day. Marco and his crew arrived within 1/2 an hour and got to work right away. They end up replacing a 5 ft sewer section that was 6 feet underground. Within a few hours I had a working sewer. Marco and Rigo are awesome! If you are looking for a plumber look no further. Marco is your man!

Laura B.

06/06/2014 12:00:00 SA

Isaac was prompt, fast & reliable. He was very nice and took care of our broken sewer line quickly and was very cost effective.

Connie S.

10/05/2016 12:00:00 SA

Marco responded quickly to shut off a leaking water heater that was flooding our basement and to provide an assessment of the damage and a quote for repair/replacement. He was courteous, professional and communicative throughout. And he followed up with us after the emergency to make sure that we were taken care of. We really appreciate his prompt and helpful assistance. Great customer service!

Paul M.

9/26/2017

We just used Pro Roto for he first time to un clog our shower drain. It was a very good experience - good service and a fair price. We really appreciated having a quote before they came out so we didn't have any surprises.

Joanne R.

04/02/2017 12:00:00 SA

I had clogged sinks in kitchen & garage. Chose pro Toto because of the good reviews. Was not disappointed! Spoke to Marco and he gave choices...come tonight $$ vs coming tomorrow $. I chose next day Marco was prompt and went straight to work, unclogged sinks , cleaned up and even took a look at a leaky facet in our bathroom. Marco told me what part I needed for this old facet and if I do the homework in finding it he'd be happy come out and change it. As soon as I find that part I'll be call him back! I recommend Pro Roto!

Brian W.

09/08/2017 12:00:00 SA

We had an issue with our tubs and toilets backing up about 7:00 am. I ran to my computer to do some research about plumbers. After a few phone calls to other plumbing companies that didn't respond, I called Pro Roto. The phone was answered after a few rings by a guy Marco. Marco told me he would be at my house in thirty minutes. About 20 minutes later Marcos was at my front door. He snaked the clean out and solved the problem almost immediately. Marco could have taken my money and been on his way, but told me that he thought that something just wasn't right. So, Marco sent his camera down the sewer line and showed me the bad news. My sewer line had collapsed. Bad news any homeowner doesn't want to hear. We talked about a price and Marco told me that he could have the job done by next day. The next morning at 8:30 Pro Roto showed up to start the work. I was thinking there is noway that they will finish the job in one day. By 4:00 that afternoon the doorbell rang, the workers were telling me that they had finished and were leaving. I walked out to check things out and to my amazement, they had done a great job. It almost looked like they were never there. The sidewalk and walkway were washed down and the hose had been put back where it belonged. DO YOURSELF A FAVOR AND CALL PRO ROTO FIRST!! They are by far the best plumbing company I have ever dealt with.
Thanks Marco and crew! Great job.

B.L. Watson

Eileen O.

3/15/2017

Marco was very responsive in addressing our sewer line problem in San Mateo. He came out on short notice with his team, snaked the line and used his camera to diagnose the situation. Marco was great to work with and helped us build a plan to correct the issue very quickly. He was knowledgeable and personable, and I would call him again for future plumbing needs.

JoAnna S.

01/08/2014 12:00:00 SA

Don't bother calling Pro Roto because they don't need your business. Well, they didn't need my business anyway. I called to make an appointment for an estimate and since I was busy in the morning I asked them to come by in the afternoon. Isaac said they would call later to let me know when they could come within 30 minutes. After waiting until after lunch hour I called back since I wanted to avoid an after hours price difference and wanted to reschedule for the next morning. Again Isaac was very accommodating and said he would call back to give me an appointment window. He never called back! Ridiculous!

Eleanor B.

10/30/2016

I called on a Sunday because we suspected the main line was clogged (when the washing machine drained, the toilet randomly filled, drained, leaving sh** all over the bowl and at the same time this shower drain backed up leaving sh** all over the shower floor. GROSS!!) We called Pro Roto and a technician, Marco, called us back in less than 10 minutes. He talked us through the situation, told us (what many plumbers would NOT tell us) that it was the county's responsibility to come out and snake the line from the property to the street because if the clog was on that part, it was their responsibility to clear it for free. Then he CALLED the county for us, called me back to let me know they were coming, texted me to confirm they were there and then talked me through what questions to ask and what the next steps should be. Luckily the clog was on the county's side (roots) so they cleared it and it was all fixed (for FREE) within the hour. THANK YOU, MARCO!!!!! LIFE SAVER!!!!

Ed N.

08/02/2017 12:00:00 SA

Pro Roto recently replaced our sewer main from the back of the house to the main in the street - a total of 110 feet. They were excellent. We had a hard clog in the line which passes under three large trees, a concrete walkway and a brand new sidewalk that the city did not want touched. Marco came out within an hour of our call and took a look.

Our house is old and had no external cleanouts. Rather than remove the toilet and risk backing sewage up into or under the house, he suggested exposing the main outside the house only a couple feet away to try to clear it from there. They were able to push the clog (which was under a large oak) downstream but it got stuck at the street lateral directly under the new sidewalk. I had them excavate out at the property line figuring we would need to put in a cleanout anyway. They were able to break the clog free, but the camera showed the 88 year old iron had collapsed where it connects to the lateral. We would need to replace the lateral as well, which meant trenching a very busy street currently undergoing a major sidewalk project. ProRoto worked with the city and the sewer company to secure the permits and work on a Saturday to minimize the traffic problems and conflicts with the sidewalk contractor. They got it all done and each day made sure that our waste line was flowing and sealed.

Through the entire two week process we only had one day of limited use. The owner of the company and his son were out there working as well and incredibly nice and honest. The cost was painful, but it was completely in line with other estimates and they credited us for all of the exploratory work they did at the beginning to find the problem. It was time to replace the line, although it's not something you want to pay for. In fact a year earlier, I had Marco come out to clear a clog under the apartment above our garage. He gave me an estimate, but told me how to install a cleanout and clear it myself, which I did. I appreciated his advice and the fact that he wasn't simply trying to get work. I will use Pro Roto again, but probably won't need to for my waste line. Next time it will likely be my 88 year old water main! I highly recommend these guys. They are all about customer satisfaction and they do an excellent job. Their crew works hard, they clean up, and they get the job done. You can't ask for more than that.

Michael G.

1/26/2016

My experience with this plumber is poor. They have an ad I Yelp and it says they provide you a $80 coupon discount for a $149 job. However when you call they say yes you get the $80 discount on a $350 charge. They said that was the competitive going rate. So I looked up my previous plumber Bayshore plumbing who did an excellent job last time and charges $145 for a standard cleanout.

Yeliz U.

7/28/2014

Wow! The owner Isaac is such a nice person. My toilet clogged up, and I found him on yelp and called him. First he asked me some questions to understand what is going on. He said if i run the water in anywhere in the house, everywhere is gonna be mess. Then he said I could come now but Due to it's very late, It could be extra charge I didn't know what else to do, I was gonna accept it but he said there is another option, so he found public works' number for me on google and told me they will do it for free for me. And he was right. they will be here in an hour and no charge:) Thanks Isaac for being such a kind and helpful owner. I will always call you if i need any help.

April C.

08/06/2019 12:00:00 SA

I was really impressed at how well they explained what they had to do when I called, shortly before midnite. The online chat wasn't working so I called their 24/7 number and he picked up right away. Since I live on the top floor of a 3 story condo. building, the leak was making a huge bubble in the ceiling of my neighbor below. There was no visible water damage in my unit though. And it looked like it was going to pop any minute in my neighbor's downstairs place on the 2nd floor. They were able to come the next day and on time. I texted them I was at the unit at the agreed scheduled window of time. They were very neat: shoe covers and plastic sheeting over everything before having to cut a good size hole in the ceiling to find a 1 drop of water leak from my shower drain gasket assembly. He sent me a copy of the video of the leak and worked very professionally with our HOA, homeowners association so that it was covered. That's the best use of my monthly homeowners dues ever!!. They're coming back tomorrow to complete the job after they pick up the needed parts. I was so impressed I asked them to check out another slow slow leak and will probably get that fixed at the same time.

Michelle D.

02/01/2017 12:00:00 SA

My husband and I just had our first experience with Pro Roto and we are so pleased we found these guys. We had an after hours water leak in our office and Pro Roto was able to come out quickly and explain our options. The serviceman was very professional and most importantly honest. No price gauging which is so comforting in a time of crisis!

Nik D.

9/17/2016

Don't waste your time calling the other plumber's...just call these guys straight away. Tried to call several people on a Sunday to fix a hot water issue we were having and these were the only guys that picked up the phone. Isaac was honest and quickly got to work, identified the issue and fixed the problem. Several other company's wanted to give me 3-4 day response time and when you have a hot water issue that time frame is not acceptable. I highly recommend them and they will be my go to for all my plumbing needs.

Edward A.

06/02/2019 12:00:00 SA

The installation of a Toto A100 bidet finally was properly done but took longer than it should. Like a number of customers on Amazon, the two plumbers (one would have sufficed) were baffled by the tee adapter that came from Toto. It fits into the cold water line to the toilet tank, branching so that part of the cold water can flow into the bidet inlet. The plumbers first insisted that the 7/8 arm of the tee was much too big, and had a long but inconclusive phone call with their shop. Then they went to their truck to look for a different size tee. When they finally returned they had decided that the Toto tee was OK after all, and did a competent job. But all the deliberation had taken a good half hour, which they should have deducted from their $299 bill but didn't. Apparently they expect customers to pay for on-the-job training. Toto writes explicitly DIY. Of the 139 reviews on Amazon, 34 say easy to install, very easy, dirt-easy, 20 minutes [to install].

Jen C.

12/21/2016

Bravo! A working professional's dream plumbing service. We had a shower drain that was in desperate need of being snaked. Marco scheduled the service for the next day, and Javier, the technician, showed up not only on time but an hour early in the morning (dream come true). The service was quick and neat (greatly appreciated that my bathroom stayed intact). Will definitely use again!

Beverly L.

5/21/2017

ProRoto Plumbing responded very quickly when I had a leaky laundry valve. They arrived on-time and determined that they needed to order parts. Back the next morning to replace the valves expertly. They were fast, efficient and friendly and at a reasonable cost. I will definitely call them next time I need help with a plumbing problem.

Joanna G.

12/04/2014 12:00:00 SA

Pro Roto always comes thru. We live in an old house with ancient plumbing so whenever there are back-ups, ISAAC will arrive within the hour to save the day! Great customer service with reasonable pricing!!!

ron b.

05/07/2017 12:00:00 SA

Had an emergency leak in my kitchen sink on Sunday morning that required immediate attention. Called Marco who was super professional, attentive, and reasonably priced. Would highly recommend his services.

Catherine G.

03/04/2017 12:00:00 SA

Called Marco at Pro Roto plumbing to check problems with a gas fireplace - he came right on time, checked out the problem, and provided much needed reassurance that all was well - great company, nice guy - will call them again!

Norma G.

02/08/2019 12:00:00 SA

I got home really late on Saturday night after a birthday celebration to find my garage flooded. I swept the water out as much as I could. However the rain continued during the night, and the garage was again flooded the next morning. As it was Superbowl Sunday, I was unable to get anyone to come out that day. I contacted Pro Roto and was advised that Leo would be at my home at 10 am on Monday morning. Leo arrived exactly on time after having called to advise he was on his way, and I showed him the situation. He told me what he had to do to resolve the problem and gave me a quote which was reduced by 20%. He was careful to put on booties and cover the entryway and living room floor with plastic to access the area he needed to work on. He worked in the rain for 2 hours and upon completion he explained what the problem had been. Leo was very professional. Thank you Leo for taking care of the issue. I would definitely call Pro Roto again should the need arise.

Lark S.

10/18/2013

Why do plumbing emergencies always occur at night or on the weekend? My plumbing nightmare home acted up AGAIN at 11pm. My shower wouldn't turn off and my water shutoff valve broke. The City refused to turn off the water to my home because there wasn't flooding....yet. I had to have spent an hour on the phone calling plumbers who were supposedly open 24 hours. Don't believe the hype. Luckily, I reached Pro Roto. The owner operator was pleasant even at midnight. Most of the other plumbers said they could not fix a shower stem until the next morning when the supplier was open. Pro Roto CAN fix this specific problem even after hours. My shower stem got fixed quickly and expertly and at 2 am. I also didn't have to be late to work the next day. These guys are my new go to plumbers.

S P.

8/26/2016

Traded email with Isaac and scheduled with Marco for the next day. He showed up on time (early, actually, since I asked him to show up as early as he could) with another tech and did the task simply, completely, and cleanly.

Yen T.

6/28/2012

I've used Pro Roto on more than one occasion, and each time they come to my place, they are professional, courteous and very knowledgeable. Oh, and they're very honest, too! Isaac, Kunal and team always show up on-time, diagnose the issue within minutes and charge a reasonable price. Whether it's a small job (like a clogged sink) or a big job (like a shower overhaul), these are the guys to call (they are available 24 hours). Highly, highly recommend them.

Michael J.

7/30/2012

We used the guys from Pro Roto for all of the plumbing work for a major kitchen remodel in Burlingame. They were absolutely great. They had a good size team, all were very professional and were dedicated to making sure that the job was done right. It was a job that took several days, and they worked hard to get it finished to meet the schedule. I would recommend them 100%.

Gina W.

07/09/2012 12:00:00 SA

I needed an emergency water heater replacement. These guys came right out, were very professional and gave me an honest, reasonable price. They were able to fix the problem within 2-3 hours, explaining what they were doing every step of the way. High-quality plumbing services and staff. Thank you!

Ann H.

12/15/2016

Great service! I had a major leak under our kitchen sink yesterday, so I called Pro Roto. Marco wasn't sure if he could fit me into their schedule, but called me back 30 minutes later to let me know that someone could come out a few hours later. The leak was repaired efficiently and at a very fair price. I will be using Pro Roto again to replace our old kitchen faucet and other plumbing needs.

Lori M.

7/26/2013

I called my plumber from the past (Dave's Plumbing) and when he didn't return my two calls, I found Isahak of Pro Roto. I'm SO glad I found him! From now on, Pro Roto is my plumber of choice.

Our home had original plumbing from the 1940's and over the past week everything began backing up. We knew it was time to upgrade but were in denial. Isahak had an HONEST conversation about our options, and gave us a generous discount knowing this was going to cost significantly more than snaking a pipe.

Isahak was attentive, professional, and timely. From the moment I called him, the entire job (assessment to completion) took less than 30 hours. His crew, which consists of his father and a few employees are so wonderful. They were all courteous, cautious, and cleaned up their work areas well.

Vickie V.

11/04/2016 12:00:00 SA

Thank you, thank you, thank you Marco and team for coming out to fix a sewer backup. It was probably the worst timing in the world as I have house guests coming to stay Tonight!!! You guys were here when you said you would be, and the service was FAST! They were here within 2 hours of me calling (at 6:30 am). I had placed several calls for 24 hour places, where I left messages. Those places were just calling me back by the time Marco and team left and the job was done. Thanks again!

Angie B.

11/29/2012

Just had Kunal leave my house after my kiddies managed to get a washcloth lodged in my tub drain. Kunal was very knowledgable, respectful (removed shoes even though I told him he didn't have to) and offered great service. Fixed the problem right away and a few other items around the house. Call these guys if you need anything and before you purchase the Yelp deal.

Ju W.

1/19/2016

I highly recommend Pro Roto (especially Jose and Rego). When I called, regardless day or evening, there is always someone picking up the call. If you leave a message, they will immediately call you back. Although it took more than one visit, they were determined to fix the problem!

Jack K.

1/21/2017

These guys are the best! When my sewer line backed up, they came out immediately and cleaned it out. Marco provided excellent customer service. He gave me some good tips on how to deal with the city water department if it continues to back up. They also installed a clean out box at no cost! I will never use another plumbing service. It doesn't get better than this. Jack - Redwood City

Aaron B.

9/29/2016

Literal heroes. Our property managers called them out at midnight to take care of sewage that was seeping into our toilets and shower drains. They showed up quickly, were calm, reassuring, and professional. They took care of the problems and even looked into a few others to report to our property managers. Can't speak to the pricing as the bill went to our landlord, but they are phenomenal.

Trask L.

03/04/2015 12:00:00 SA

This group lied to us about a sewer line, saying it would cost $6,000 to repair. Another plumber scoped it, showed me the photo and discovered there was no problem whatsoever. Never go to this company.

P L.

4/13/2016

It was 1 am on a Friday night (my birthday!), when I found a puddle around our water heater and could hear the leak. I was tired and unhappy, and after finding a few 24 hr plumbers on YELP, I left a few messages. Marco at Pro Roto was the only one who called back - within a couple of minutes! He came over within 20-30 minutes and found the leak (at now 2 am). It was an old water heater and needed replacing, so his crew was back at 9:30 the next morning with the new water heater. Jose did a great job and replaced the valves and straps that weren't very durable. I am thrilled with the service and their ACTUALLY being available 24 hours a day, including weekends!! Best birthday present ever!

Colby L.

12/11/2013 12:00:00 SA

I called, an hour later, they showed up, and half hour after that the job was finished. They provided options at different price points. All the prices were discounted from their standard rate, which they eagerly suggested I speak with any of their competitors. These guys did a great job.

Lisa S.

01/06/2013 12:00:00 SA

All we can say is FANTASTIC!!
Kunal came to our rescue in a matter of minutes to repair a leak in our plumbing.
He is extremely knowledgable and very dependable. We have had other companies come out that do not even compare with Kunal.
Not only is he knowledgable but a pleasure to have working in our home.
We will be using him forever!!!!
Thanks Kunal!

Roger H.

8/27/2016

Had a significant sewer problem. Marco came out the next morning at the appointed time and tried to clear the line--unsuccessfully. Seemed the problem was much more involved than just a clogged line. Marco explained the problem and the choices. Showed me part of the problem on screen. We agreed on the necessary fixes and Marco got the permit the same day and began work the following day. Workers arrived as scheduled. We only had one day where we were totally out of commission. Job included concrete demolition, replacing two sewer lines, and much digging. Marco did what he said he was going to do, on the schedule that he told me, and all is back to working. Marco is affable and dependable. Would certainly use them again.

Bram M.

1/16/2014

My job turned out to be much bigger than expected, but Isaac and his team were very helpful and professional. They explained what the issues were and gave me options on how to fix them. They are a smaller company who is able to offer a high level of customer service at a reasonable price.
When the job was done, the work area was left clean. I would use them again, but hope I don't have to.

Eric S.

6/25/2017

Around 8:00pm I received a text from our tenants that the toilet wouldn't stop running. After a stop at Home Depot for parts we arrived at 8:30pm. Installing the parts in the toilet that we thought would fix the problem we discover that the pipe from the water source was leaking. At 10:00pm we realized we couldn't fix the problem and started looking for 24-hour plumbers, calling the company we have dealt with before. We left a message asking someone to call back as soon as possible. We then called and got Pro Roto, advising us of when they would be there and a courtesy call when they were 15 minutes away. As told, Isahak (Isaac) and Gary showed up. Not only were they courteous and personable they worked efficiently and cleaned up after themselves. We were there until midnight and Isahak (Isaac) and Gary worked with us over the emergency charges that included all parts and the guarantee to call them should anything go wrong with the toilet in the future! THANK YOU Isahak (Isaac) and Gary!!! Should I have plumbing issues again I will definitely call them! And the first company finally called me at 8:05am the next day!

Sid A.

11/22/2015

Isaac is a straight shooter and will get the job done right. Thanks again.

Z E.

8/29/2015

Isaac came within 30 minutes from my call on Friday afternoon, diagnosed the cause of my bathroom flooding correctly (problem actually originated in the kitchen), set a reasonable price in advance, got it fixed in couple of hours, and when at the end detected a small leak he even changed a fractured connecting pipe at no additional cost. Kudos!

Ron K.

08/03/2015 12:00:00 SA

Isaac is decent guy. I called him on a Sunday with a toilet emergency. He handled it incredibly. Reasonable price. The plumbing industry is pretty bad. They charge outrageous prices and often don't solve the problem. This is a good place to do business with.

Linda O.

12/31/2014

When I called about a clogged sewer, they were honest enough to refer me to the West Bay Sanitary District instead of charging me $$ for coming out. It is awesome that they are so honest. Really appreciate that!

Margaret C.

2/20/2017

A week ago, in the middle of the rains that have definitely ended the Bay Area's drought, the sump pump that we didn't even know we had was making an awful sound but obviously not pumping water that was rapidly filling up. I first called another plumbing company that came by clearly didn't seem to fully understand the problem and gave a very high quote. I thanked them and went to Yelp where I read about Pro Roto. I call and immediately got the Marco that I had read about. Marco said was on a job but would be over within the hour. He arrived as promised, diagnosed the problem, pulled out the pump which was rusted, corroded and clearly not connected to the system. He explained that what the other company was suggesting would have been dangerous, which was confirmed later by an electrician. Looking over the situation, he quoted me a price that was one-third less than the previous quote. This not only seemed like a fair price, but Marco clearly knew what was wrong, how to make it right! Marco said he would have to order a pump. Given that the rains were continued to pour into the drain, he would have a person from Pro Roto come by later that afternoon and put in a temporary pump. This way, our immediate problem would be corrected. Like clockwork, the temporary pump was put in place, the drain suddenly sprang into action, and the immediate threat was averted. A few days later we had a new pump in place working smoothly. When there was a problem created by the silt that had built up in the pump area, Marco had someone come by to clean that out so that the pump whirred back into action. As the rains have continued, Marco has emailed me to make sure that all was going well. Pro Roto is professional and rates at least 5 stars! I'll be calling Marco the next time I have any plumbing needs.

Matt N.

12/06/2011 12:00:00 SA

I used these guys for a clogged drain and toilet at work. They were at the door in 10 minutes and were very professional, courteous, and efficient. I liked them so much that I put their business card on my fridge at home and told my wife if she ever needed a plumber and I wasn't around, don't call anyone else but PRO-Roto. there's not too many plumbers I see driving around that I would want in my house, these guys were courteous and professional and got the job done.

Raymond C.

01/10/2015 12:00:00 SA

Great service on a Saturday morning with an overflowing sewer! Fair, personable, and prompt! He is now my go to plumber....

Redwood City R.

1/19/2013

Really unreliable. They gave an estimate and said they had to change trucks because the equipment was not on the truck. Our toilets were backed up and we needed some one urgently. The guy never returned, called late at night and said he would not be able to come till the next day since his truck was broken.

Kevin L.

11/16/2014

Very helpful and reasonably priced. I'd recommend Pro Roto to anyone on the peninsula.

J P.

10/23/2014

Called Pro Roto at 5:30 pm Thursday night. Bathroom, tub, etc were all backed up. Needed a standard main line clean out due to roots. Isaac was friendly and super responsive. He had one of his team, Jose, come out within an hour. Great service. Would recommend and will use them again.

Ben K.

9/22/2014

Isahek saved me a truck load of money. When our sewer backed up, he cleared it, no problem. When it happened again, he got Public Works to come out on a Monday morning and figure out it was the city's job to fix it. I guess Isahek lost out on that truck load of money, but he gained a loyal customer.

James W.

02/05/2014 12:00:00 SA

My parents were very happy with Isaac when he came over to replace our main water shut off valve. He was very cordial and professional; he performed the job quickly and efficiently. Most importantly, he came around 6pm (pretty much dark this time of the year) when he simply could have done it the next day. Pro Roto is highly recommended.

michael k.

01/09/2014 12:00:00 SA

The gentleman I spoke with (Isaac?) was extremely helpful over the phone and gave me an extensive education on water heaters and what made the most sense for us. His estimates sounded very reasonable. I would definitely use Pro Roto for future plumbing needs.

Chris D.

01/05/2014 12:00:00 SA

I called with an issue and they provided good advice over the phone and flexible timing to schedule an appointment. They also gave me a guesstimate as to how much their service would cost but fortunately for me, the Drano I plunged into my sink an hour before cleared up the clog before I had them come out.

Patrick H.

12/18/2013

Our bathroom started backing up around 8pm. Called Pro Roto and Isaac came out within an hour. Diagnosed the issue, fixed it promptly, all at a great price. Service and results were great, will use them again next time!

Denise D.

2/27/2013

These guys were the BEST plumbers I have ever experienced. We had an urgent need with toilets backed up. I was given an estimate in the $thousands by another company. I contacted Pro Roto and they gave me an excellent deal and said I didn't need the ultra expensive repairs that the other company wanted me to make. Pro Roto did have to dig up our driveway. They left it looking beautiful. The work was excellent, they were courteous and HONEST. I was given a HUGE discount and was very very happy with the work and the entire experience. I highly recommend them.

Karen H.

04/05/2013 12:00:00 SA

I had a serious drain issue adjacent to a pool. After calling numerous other companies who simply told me that there was nothing they could do, Pro-Roto came out, inspected the area thoroughly and went to work. The project was enormous and Isahak Esrailian, the lead plumber, made things work again! He worked harder and longer than he estimated, yet honored the agreed upon fee. All was cleaned up, better than when he had started. I recommend them enthusiastically to all.