Ahmed E.
02/01/2021 12:00:00 SA
TL;DR - 5 starts for Steve and his son. I'd recommend anyone needing plumbing work to get Steve to look at it first for his thoughts. It could save you thousands...literally.
Long story: My water heater starting leaking and stopped working yesterday (Sunday); I called three local plumbers in the area, including Steve.
First one showed up several hours later and quoted me $4k. He said the water heater was busted and I needed a new one stat. He warned that any delay in repair would result in possible flooding or further damage to my home/plumbing system. He blamed the issue on high water pressure coming into the home, another fix needing urgent repair and part of the initial quote.
The second one offered to come by the next day in the afternoon. I ended up cancelling this appt.
Steve spoke to me on the phone Sunday and after a few questions, reassured me that my problem didn't seem that severe and could wait till Monday. He called me Monday morning and came within 30 minutes, quickly evaluated the situation and determined that a small part needed replacement, saving me thousands of dollars - literally. The whole process took under half an hour. He recommended another plumber who could address the high water pressure coming into the home, but said it wasn't too concerning/urgent.
Steve was efficient, responsive, fair, and very reasonably priced. I appreciated his honesty and immediately saved his number in my contacts. He will be my first call for any plumbing issue in the future.