Ron G.

01/11/2022 12:00:00 SA

Rick Aguirre with Monkey Wrench was knowledgeable, efficient, skilled and helpful in performing the regular maintenance of our water heater system and water filtration setup.

Jason T.

01/02/2015 12:00:00 SA

We had a Norwitz tankless water heater that has been working like a charm for years. These guys supposed are experts and they came out to fix it. Being non mechanical person a simple thing with the remote control had to be turned on....He goes on to tell me if I don't re plumb some of the pipes that it will start malfunctioning very soon. Of course he wanted $900 or so.

Of course I told him to take a hike. I could smell an upsell a mile away and the fact is the water tank has been in for 5 years and we have had no problems with leaks. So this service man charges me $175 to turn on my heater.

I own a service business also and I understand the trip cost but the cost to turn on something and takes 5 seconds is ridiculous. When we have something we fix and it takes a second we don't charge ridiculous prices and in fact many times we don't charge.

.

Lou P.

04/08/2022 12:00:00 SA

Placed service call for a tankless heater not working (no hot water) on a Thursday afternoon & confirmed an appointment for Friday in the morning hours.

Received a call Friday morning saying they are too busy and will not be able to get to me to one day next week.

This change of heart left no time to find another company & left us with NO HOT WATER for at least the entire weekend!

Will not be trusting this company again in the future!

Datto G.

3/29/2014

I had called regarding a malfunctioning tankless heater. The manufacturer reco'd a handful of authorized techs and this was one of them. Of the handful I called, Monkey Wrench actually had someone pick up, so kudos for them on that. Based on that, I proceeded with scheduling same day service. The woman on the line was very courteous and gave me a reasonable time window.

About 2 hours later, that time window changed into a later time. While disappointing, I understand these things happen. In the interim, the other plumbers called back but I held off since I had a Monkey tech on the way.

The tech arrived within the revised time window, and he was friendly guy. Courteous and was able to diagnose it right away. Actually, I had a feeling of what the problem was, and I was right. He replaced the part and within a few minutes, the heater was closed up and hot water was flowing.

Upon presentation of the bill, I was a bit taken by the cost, but paid anyway. After the fact I did some research and found the part that was replaced, and it's not much. I then followed up with some other plumbers and got quotes that were notably less than what I had paid.

Overall, good, friendly service, though in comparison I felt the price was a bit steep. I had to lower the score a bit for the high price and rescheduled service, but otherwise Monkey Wrench are good in my book- I would just get a few quotes if it's not an urgent job.

Paul B.

06/11/2015 12:00:00 SA

Marty came over very quickly after I call.
Did a great job at leveling a wobbly toilet.
Fast friendly service. Nice price too.

Smm S.

09/10/2014 12:00:00 SA

these guys are FANTASTIC! if i could ever say that a plumbing company appeared dapperly, it's this company.

extremely professional, quick, & efficient. i received a call prior to their arrival and a followed up checking on service by a lovely woman named mary.

i would definitely refer or use them again.

Angela J.

11/05/2021 12:00:00 SA

I'm going Bananas
Please Call Tankless Solutions if you want it done right
My Tankless water heater was leaking on 10/29/21, so I called the Manufacture who provided me with a list of Plumbers whom was train to work on the Noritz model NRC711-OD Tankless. I immediately chose Monkey Wrench because the name and website was so catchy ,but don't be fooled. On Friday they sent Rick to my house very friendly, he called Noritz and order the parts and at this point I had only lost two days of work. On Monday the parts came in and they sent Omar kind of friendly, to install new parts and rebuild the unit. However the unit would not produce hot water like it did before they touch it. They order more parts and was back on Tuesday, same thing no hot water and my husband lost two days of work. On Wednesday they came out again in the evening, but only a couple of hours before Noritz is closing, so little chance of getting help from Noritz and now Monkey Wrench is blaming the gas pressure from the main gas tank and advised me to call the gas company. So now I'm off work again on Thursday waiting for the gas company all day and they promised to return early morning, however they never showed up. Gas company check pressure and it was good. I asked Monkey Wrench to cancel my order and they had the nerves to still charge me the initial 10 percent although they could not diagnose the problem. Now I'm mad and calling other companies and was so looking to find Tankless Solutions on Friday. Yes they did charge a 300.00 diagnostic fee, but I got hot water on the same day. Come to find out Monkey Wrench guys was leaving off parts from the tankless (The damper which blocks the air flow) causing a code 12. These Monkeys belong in a tree, not at your house working on tankless equipment. They drove me bananas.

Andy J.

12/18/2014

Congratulate me, this is my first yelp review ever. I work for a property management company and I called Monkey Wrench Plumbing to flush out the boiler that caters to a 20 unit building. Their representative Heather and I scheduled a time for the technician to come out and flush out the boiler which means, there will be no water for the whole building during this operation. We decided to have the water shut off from 9 am to 11 am 2 days later so I can have notices up telling the whole building the water will be shut off from 9am to 11am.

Well, today is the day of the appointment and Heather now tells me that the technician will come out between 9am and 11am but closer to 11am............ I told her that wouldn't cut it because if the technician came out at 11am then I can't have the water shut off. Heather then tells me, Hm... Yeah... let me see what I can find out knowing that there's something wrong with that. Then she comes back after putting me in a brief hold and tells me I'm the one who scheduled with you and I told you that the technician will come out between 9 and 11.

I know that there can be communication problems in work orders, but to me, at my job, this was my priority one, I have been at my job respectively for a long time and know what to do and what to say, but this company coming straight hard at me saying that we discussed something else when I know for a fact they're the ones who made a mistake really frustrates me. I don't know about all the good reviews here but I wish I could give a 0 stars.

Very unprofessional.

Suzan H.

02/11/2021 12:00:00 SA

My Nortiz Tankless Water Heater was not working. It had been installed improperly (as I later learned). My handyman looked at it and told me I needed a Nortiz Technician - so I looked for one. Monkey Wrench popped up first. I called and Josh came out.

He was on time, professional, clear, and efficient. The news wasn't good, but I didn't expect it to be - they gave me options but what I really needed was a new system. I was able to get an appointment for the next day. Josh and Lydia did the install - arriving exactly when they said they would and handling it with great skill. Josh patiently explained to me everything I needed to know. I am so impressed with the work they did and the top quality they provided. It wasn't cheap, but it was what I needed and done extremely well. I will use Monkey Wrench again any time I need plumbing help. I highly recommend them based on this experience.

And if you need help with a tankless water heater - ask for Josh. He is amazing. Lydia was great too. They have made me a customer for life.

Eliza G.

5/17/2018

Our first plumber was fix the leaking water filter in our kitchen. He claimed to have fixed it WITHOUT testing it... It STILL leaked. He was to have parts ordered and sent in 2-3 days max. He was to call us to follow up to set an appointment. Over a week went by and no phonecall was received, no parts were sent and nearly two weeks went by before we had to make another appointment with another plumber.
When Ruben arrived at our home, he did not have shoe covers and refused to take his (visibly dirty) boots off. Our house has a no-shoes policy and he actually had the gall to tell me, Don't worry about it.
I am appalled at the lack of professionalism, ability and now attitude(!) these employees continue to display. NEVER AGAIN.

M H.

02/10/2022 12:00:00 SA

I was super hesitant to call Monkey Wrench based on negative reviews and when technician Luis C arrived at my home, I was shocked to see that he had new, unused shoe covers in his hand, a mask, and handed me a business card. That to me was impressive because it shows he's ready to fix my issue while keeping my family safe. We were having some issues with our tankless and we explained to him that we had just moved in and we're unsure of any details of the plumbing items in our home. He did a very thorough and detailed assessment while explaining to me and my husband what those plumbing items do. Baffled by the rapidly incoming information, he was kind and told us that he didn't mind explaining everything all over again or in a simplified manner.

Most reviews I read on here are about pricing and/or others wanting itemized pricing. The way I see it is, the kind lady on the phone told us that they were a flat rate company and did not do itemized receipts and were upfront about it rather than letting the plumber tell us when he gets to our home. And yes, the pricing is definitely higher than what a handyman would charge but remember that you called a licensed plumber and not a handyman. You get what you pay for. If you can do the work yourself and/or find it cheaper, then don't waste these professionals time.

Lastly, the reason they're getting 5-stars is because they were prompt and on time. Their customer service is terrific and most importantly, they seem to genuinely care about the customers needs. While I can't speak about all of their employees, the customer service rep, the other guy who called us afterwards, and Luis were all great. Call Monkey Wrench and ask for Luis, I know he won't disappoint.

Laura G.

2/23/2018

I have lived in Los Feliz and owned a home her for over 20 years.... a good plumber is necessary and hard to com by. Fortunately, we found Monkey Wench! So far each tech has been good and friendly.

Today we had several fairly urgent jobs in our home, including a sink/facet installation.
Daniel our tech was fantastic! He was very intelligent and explained each situation clearly and how he'd repair it. He was super detail oriented and asked questions to confirm my preferences and my satisfaction.

I thought Daniel was terrific. He comes across as trustworthy and highly professional. He left our home clean and in order.

I'll be calling again when I need something and I'll definitely request him!

Evelyn P.

02/09/2017 12:00:00 SA

Josh was courteous and, obviously, knowledgeable about my unit. I feel certain
that he did a good job in servicing my unit. Nice to feel reassured with a vendor.

Look forward to seeing him again at my next service.

Thanks loads, Josh. Great doing business with you.

Rachelle L.

3/25/2019

I don't often do reviews but choosing people to work on your home can feel like a shot in the dark and I am so grateful we found this company! They were able to come the same day we called to fix our hot water heater and had great recommendations for how to improve the system without being the least bit pushy. Josh arrived promptly (and gave us a head's up he was on the way). He professional, friendly and made the problem easy to understand (I know ZERO about plumbing or hot water heaters). We will definitely be using these guys for all our future plumbing needs.

Candis V.

03/10/2023 12:00:00 SA

Thank you Rick!
Best plumber I've ever worked with! Came out earlier than expected, communication was excellent, repaired our problem, we now have our hot water!!

Jennifer J.

03/01/2023 12:00:00 SA

Let me tell you about MWP.

So here's the scenario, I have no pressure with the hot water anywhere in the house. And what water I do have feels like Lake Tahoe. It's ice cold and I'm sorry, but I am a big fat, spoiled southern California baby who is not used to such things. I transcended the ice showers when I evolved out of the trailer park in the middle of nowhere in New Mexico. But I digress....

I go downstairs and find an error message on my Norwitz. It's a tankless water heater and we've been in this house for a year and a half. We bought the house from a really superficial, full of shit, influencer, who put up pretty paint colors, but didn't take care of any of the appliances, including Hot Water Heater. It wasn't serviced and so of course the fan went out and some connector thang.

In Wednesday, I called MWP and was able to speak to someone immediately. The switchboard lady was super friendly and went over everything I could expect. They gave me a Friday appointment and then put me on the call list for the following day. Seeing that it was a five alarm emergency and I am a delicate flower when it comes to washing my hair in ice water, I begged to get in sooner.

I immediately got an email with a video of what to expect when my MWP plumber arrived. Wow, that's service.

Because I truly believe that the squeaky wheel gets the grease, I called as soon as they opened the next day to see if they could squeeze me in. They did. And they were very kind about it.

Right before my appointment, I received another email with the picture of my technician and then received a call letting me know that he was 30 minutes away.

Since I have 100+ year old house, and like I mentioned above that wasn't cared for, my contractor is always here. He happen to be here and looked at the hot water heater, and his only solution was replacing it. When MWP came out. Eddie, my new BFF, called Norwich and found that the two parts I needed are under warranty. It is an ice water miracle; All I will be charged for is labor. Take that you mansplaining contractor!!

Because I am crazy organized I already wrote in my calendar to have my unit serviced in 2024 by Monkey Wrench Plumbing.

Jane R.

9/30/2021

Needed a service on our tankless water heater - the first guy came and gave an estimate but forgot to turn the water heater back on. Second guy did the work but also left without testing the hot water (not working correctly). Third time lucky, got everything fixed but charged an outrageous price. The heater started leaking again a few weeks later but they said it was a new leak and wanted to charge another large chunk of money. Said NO!

Pam M.

6/30/2020

We had a new tankless water heater installed a year ago. Joshua Perez was the technician. It's a long process, but Joshua was helpful and explained steps along the way. A year later, time for a maintenance appointment and Joshua was scheduled. I appreciated having the same technician. Again, Joshua explained the steps involved for the maintenance. I'm impressed again with the experience and quality work that Joshua brings. Thank you.

Mark S.

03/09/2017 12:00:00 SA

We were having some problems with our NORITZ tankless water heater and decided to use MONKEY WRENCH PLUMBING because they were recommended by the manufacturer as having certified tech's to repair their product. Josh came out & was able to diagnose the issue. He fully explained the whole system and why it was malfunctioning. After giving us a few options we decided on a plan to rectify the problem. We had the work done & have no regrets. Customer satisfaction is a priority with this company and we will be using them again for any of our future needs. Highly recommend!

Jason R.

6/27/2022

Mike showed up after his long busy day to save us. Jonathan also takes me through our crisis. And this company has been here for us and saves us time and again. I can not recommend them highly enough!!

Sheri H.

08/04/2015 12:00:00 SA

We have had a number of plumbing challenges of recent, including a water heater that others could not fix, a smell in the dishwasher that others couldn't find and a smell in a back bathroom that we also couldn't locate. Not only did they resolve all of our problems, they gave us solutions that were economical and logical. All of their personnel have been professional, courteous and personable. We have gone through a number of plumbers over the years..but the search for a reliable plumbing company is over.

R L.

07/03/2019 12:00:00 SA

I will definitely try these guys again. Akiva quickly and carefully installed my new Bosch water heater, and I couldn't be happier or more satisfied.

Marcus F.

5/19/2022

A fantastic company. I'm very impressed with their work and their professional approach. Happy to recommend.

Mary Jo J.

5/18/2020

Our tankless water heater would shut off constantly by itself and we usually finish on a cold shower.
I called this company and they were on time and courteous.
The repairman looked at the water heater extensively and after 45 min and a lot of talking, he came up with an estimate of $3500. He wanted to add something or other etc.... I turned him down thinking that the price is based on the cars in my garage!!!
I called a friend and he descaled the whole system and cleaned the vent that was pretty dirty and my water heater works perfectly. It's been a week and it hasn't stopped once.
My cost: a cup of coffee and a piece of homemade cake and a nice chat.
At times like this, taking advantage of people is really deplorable!!

Josh G.

4/16/2021

Needed service on a tankless water heater that I inherited - it had not been maintained and they knew exactly what to do. Everything was explained up front and future options were discussed in person and emailed - very Professional. I will definitely use them for future service on this water heater.

Randy P.

02/02/2023 12:00:00 SA

They did a great job and I'm would recommend them to anyone. Luis was very nice and did a good job!

Laurel O.

2/25/2016

I called Monkey Wrench Plumbing to figure out why my Rinnai tankless water heater wouldn't stay lit. My service tech was Kevin. He was prompt, courteous and very knowledgeable. He checked all of the relevant parts on the unit itself, then he called the Rinnai service department for additional advice. After completing all of these diagnostics, it was concluded that the problem was insufficient gas coming from the gas meter. I very much appreciate the prompt and knowledgeable service. This will be my plumbing company of choice in the future.

Jason S.

11/10/2022 12:00:00 SA

Very good service but extremely expensive!
Was looking to have a tankless water heater replaced.

Had them and another service come give me a quote. They were 2000 apart.

Perhaps they have some hidden talents that make them worth that extra money I'm not sure.

They showed up as promised, gave me their quote and told me they charge by job and not hour. So honesty was transparent and fees were astronomical.

Try Capitol plumbing and you'll see a huge difference in cost.

Miguel D.

07/08/2021 12:00:00 SA

Please get multiple quotes and a second opinion before hiring Monkeywrench, especially regarding Noritz water heaters. The simple fact is that they charge way too much and try and dramatically upsell/hard sell/catastrophize,and they may say things need to be replaced and that you can't get parts free from warranty anymore or that the parts would take a long time to arrive (in our case they said it would take two weeks, but we got it sent the next day FedEx for free in warranty). I am sure their work is great and they know what they are doing and they are available 24-7 and everyone i dealt with was professional except for the withholding of information that would steer you towards making a less expensive and equally good/fast decision.

I also really don't like when companies are so quick to say something needs to be replaced so they can sell you a new one and charge more to install it then fix it, as that is incredibly wasteful and an awful use of our personal financial resources as well as the planets.

To clarify, we live in a house with 100% new copper plumbing as of four years ago with a top of the line point of contact water heater.which is also four years old. We got two quotes after monkey wrench and both were to simply replace one part in the heater the next day with a free in warranty part Total cost to us $700 for two visits. The cheapest option monkey wrench gave us was to replace the heater with a new one for $7500, and the heater retails for $1500 and the average icost to simply replace a unit when their is existing connections is $200-500

If they don't want to repair water heaters and just want to replace them then they shouldn't list themselves as a water heater repair company as that it just a waste of everyone's time.

My assumption is that their technicians get a commission, which is a common and understood/acceptable practice in sales and other business fields where the customer is aware of it, but completely unethical with home repairs.

Billie B.

5/30/2021

I feel they do good work but are very expensive. Do your homework and check their quotes against another plumber especially when it involves replacing a tankless heater and any in-line water filters.

Jojo C.

01/07/2022 12:00:00 SA

We have used monkey wrench a couple times in the past, and have been very happy.
Most recently Enrique came out and swapped out our circulating pump for us. He was quick, polite and professional.
They are very response, and have great customer service!

Andreas P.

06/11/2017 12:00:00 SA

Very helpful with the service and advice.
It was reasonably priced and extremely quick resolution to my messy problem.

Julio A.

01/11/2017 12:00:00 SA

Monkey Wrench has one of the most memorable logos I have seen, easy to remember but hard to describe to others. It's just too good. I have used this company several times I can tell without hesitation that the work these guys do pairs with the quality and uniqueness of their logo. Last time I used this company was around 5-6 days ago, the company sent a person to fix a water heater that was having a small leak. Since these guys repaired it we have not had any problem again, it has worked nearly as it did when it was new. I do not need to say that whenever I need a plumber I'll give these guys a call.

Kim B.

3/18/2019

This company duped us big time. They sold us a Noritz commercial tankless water heater for our house which we have now found out we absolutely do not need. We should have had a residential unit put in. It is loud and makes beeping noises and we have since gotten a second opinion and the other plumbing company can't believe what they installed and what they charged us. Our fault for not getting a second opinion, but never trust this company. They give you the run around and charged us over $9,000.000 for our tankless. Rip offs!!

Jane S.

11/12/2010 12:00:00 SA

There's no procrastinating when you have a plumbing problem; instead, everything else has to wait b/c its usually an emergency. One has to call for help right away. This puts the caller (victim?) in a vulnerable position, rife for exploitation by whichever plumbing service gets the call.

I found that Monkey Wrench plumbing are honest, capable, and don't take advantage of their customers' vulnerability. The fact that they have a hilarious tagline (Number One in a Number Two Business) puts everything in perspective: they have a sense of humor!! I found this relaxing at a very stressful time. They also arrived on-time and I wasn't shocked when I got the bill either! Their card is practically etched into my frig now.

Stacey S.

02/01/2022 12:00:00 SA

Monkey Wrench Plumbing is great. We had Mike help us with our plumbing needs and he was really awesome. We had the most annoying drip sound coming from one of our bathrooms that constantly made noises all day. Mike fixed it within minutes of being at our house. He took care of many things fast and is incredibly knowledgeable. He created a plan for us and we will continue to work with him/monkey wrench until our plumbing needs are fully resolved. We will most definitely be requesting Mike again and again. Seriously, he's the best!!! Thank you.

Jacqueline E.

01/08/2019 12:00:00 SA

Worst experience ever!!!!! DO NOT USE THEM!!!!!
gave completely WRONG info on their scope of work. I initially spoke with Adrienne and explained that I needed leak detection and was told that they do all kinds of leak detection and have all necessary equipment.I scheduled for 3 weeks later ( was leaving town over christmas break). On the day of the scheduled appointment Michael calls and cancels the appointment 30 min prior. I had taken off work and had also scheduled my plumber for the repair after detection at the same time. Michael rescheduled me for today ( 1/8/19) and promised to send his best leak detection expert who carries all the latest leak detection equipment in his truck by the name of Leo. I schedule my plumber again for today who shows up on time but no Leo in sight . I call Monkey wrench and I am told that Leo will be there in 10 min. 30 Min later still NO SIGN of Leo, so I call the office. Adrienne tells me that he will be there soon, he had to make a stop to pick up equipment.
5 min later another person ( NOT LEO) shows up and tells me that he's just a regular plumber and that Monkey Wrench DOES NOT DO LEAK DETECTION!!!! I am furious,....I lost another day at work and had my plumber come out for nothing. I WILL report them to the Better Business Bureau....people like that should not be in business.
I also heard that companies PAY yelp to take the bad reviews off, which makes sense since there are too few of them.

David G.

8/31/2017

Very good service and customer service on the phone but very expensive for the work and the garbage disposal...
Jai ma

Daniel T.

9/20/2019

Either the reviews here are fake or I have the wrong Monkey Wrench. I live in Harbor City (LA county) Ca. Just WOW. They guy charged my elderly neighbor $2000 for one pipe repair and then intentionally broke some other plumbing (in front of her). Sweetest little lady.
Since I have a fixed income I couldn't afford it and the referred me to their loan shark who gave me a loan for $7500 when I only wanted a loan for $2000. Apparently Monkey wrench tacked on some unauthorized charges for work they didn't do.
The Department of Justice has been informed and working on the case.

Lauren S.

1/19/2012

I just got a follow up phone call from the owner about my missed he call. He apologized for the mix up- apparently his dispatcher went into labor and he had someone standing in and things got a little crazy the weekend my water heater went out. Anyhow, he called me, expressed sincere regret about the occasion-- you can totally tell this guy is really invested in what he does and how happy his customers (even his non-customers, like me!) are. My fears have been allayed and I'd definitely add these guys to my in case of a household emergency call list!

Mendel S.

7/15/2014

Joe Wachtel is #1. He came to my home to re pipe our entire sewer underneath the house. His workers were quick, efficient, and the price was right in my humble opinion.

Danilo D.

12/07/2022 12:00:00 SA

Second time, different issue and I am completely satisfied with not just the recent work by Kenneth and Leah, but also the great overall service, from online appointment scheduling, follow-up, text messages, actual service, and electronic payment. Thank you!

Mark T.

02/11/2019 12:00:00 SA

Recently needed to get a water heater replaced. These guys are very fast and easy to get on the phone so I called them. Was given a quote for over $6000 for a new tankless heater. The guy was very nice and assured me I wouldn't get a better price anywhere and that financing is available. Call me old-fashioned, but when your plumber is trying to get you to finance a repair...it starts to smell fishy to me. I eventually got the same tankless heater installed for $2000. So if you enjoying paying TRIPLE what another plumber would charge, have at it. Judging by a lot of the recent reviews on here, this is something of a pattern here.

Paul G.

09/06/2022 12:00:00 SA

After a hiccup in scheduling, Sean and James arrived at my door at the appointed hour. They were efficient, friendly, knowledgeable, and answered all of my questions.

I'll use Monkey Wrench services for all my future AC and plumbing needs.

Roy S.

01/06/2021 12:00:00 SA

The work they did was fine. My wife called them several times based on a referral. One time they came out for a leak when they quoted and completed a 1 day job in our laundry room for almost 20K. They also quoted us 100k to redo the plumbing in our house. That amount seemed way too much so we got other quotes from 2 other companies. We paid another company 25K to redo the ENTIRE house. When we reviewed the laundry room job, both other plumbers told us we were ripped off and overcharged. Looking through some of the other reviews, this is a common practice for this company. Unfortunately we were victim to being overcharged when we really needed help. I tried to call them and negotiate a reasonable price which they had ZERO interest in doing.
Shame on you Monkey Wrench. Go elsewhere! Don't be ripped off like us. I also plan on making a report to the BBB.

Connie P.

1/19/2022

Rick was very professional, with a great work ethic. Rick was very knowledgeable and honest about what we needed to service our water heater.

Great company, fast response, customer service at its best.

E P.

4/15/2014

I used Monkey Wrench 3 times for the same issue, all within about a month. Each time the plumber walked away confident that he had fixed my shower, which was dripping and not maintaining water pressure. And each time, within a day or two of his leaving, the issue came back.

After the last time I decided it wasn't worth having them return to try again, so I called another plumbing service. They came by today and said that the Monkey Wrench plumber didn't fix the cause of the drip and didn't complete his work.

I won't know if the new plumber solved my issue for a few more days, but I can confidently say Monkey Wrench never did. I won't be using them again.

(2 stars instead of 1 because the receptionist was friendly).

Fooly C.

6/29/2020

I was in a serious pickle when my waterless tank was not working properly. I picked this company out of several options and I regret nothing. From the customer service over the phone to the field technician Josh Perez, did such an amazing job addressing my problem. I felt I was in good hands because I understood the costs and any questions or concerns were definitely met. I would highly suggest this company, they are certified and if you want something done right they will make sure you are satisfied. Plumbing does not have to always be a scary thing!

Z W.

05/10/2017 12:00:00 SA

So my tenant reports that she's getting a 903 error code on a relatively new Noritz tankless water heater which apparently has something to do with a gas/combustion issue. Monkey Wrench came highly recommended by folks in the trade, even my plumber who does new installs said if I ever had an issue to give them a call.

Mary answered the phone and I was told that Josh was on the schedule. Just like all of the Yelpers have mentioned in their reviews, Josh is the real deal. He knows his stuff and will help you understand how to keep your tankless water heater(s) in tip-top shape. He said the 903 (actually code 90, even though it flashes 903) will generally mean there's dust/debris involved. If you've been furiously googling for answers like I had been, I was relieved when Josh said it wasn't a gas line issue (at least in my case). Anyway, he flushed / descaled the system, cleaned everything out and the hot water was back on.

Since I had 5 other tankless units to maintain for the building, Josh said there was a bulk maintenance package that comes at a discount so I went for it. These tankless units, if properly maintained can provide years of service, but the key is to keep it up like you would for a car.
It was not an inexpensive call, but well worth it with the high level of service, knowledge, and experience and it will pay for itself in the long run. I plan to have Monkey Wrench service all of these units for years to come.

For business owners: Their streamlined customer relationship system was helpful - getting a heads up via email of who's coming, quotes for services, receipts/invoices right away. I didn't even have to call them to ask for paperwork.

Thanks again Yelp for coming through again!

Miriam S.

11/10/2016 12:00:00 SA

Daniel is super courteous, friendly, explained what needs to be done and estimate seems reasonable. Work still needs to be done but the initial visit and diagnosing the problem was smooth and pleasant.

Teresa R.

04/01/2019 12:00:00 SA

My new go to Plumber!
Woke up this morning to no hot water. Called monkey wrench plumbing and was immediately put at ease after the office assured me of a same day appointment and same day repair!
Sure enough the tech Ruben arrived as promised and repaired my water heater in no time!
Excellent experience.

Alfonso M.

4/19/2023

We had the pleasure of having Mr.Castillo return to our home to service our water heater. He was exceptional and detail oriented as always. He was thorough and took the time to explain to an old prune like me what was going on with my unit. He is the reason we continue to use Monkey Wrench. We've used plumbers before and they've been really hard to work with or to even believe them but Luis Castillo does a great job at making me feel comfortable. Monkey Wrench also sends you an email with pictures of the job that was just done in a timely manner. The office staff is very nice and prompt to call you back. Overall great company.

Thank you Luis for your time and service. We will see you next year.

aviva W.

11/18/2010

When I called Monkey Wrench Plumbing I was frantic and nervous that the water would never stop flowing.

The customer service was amazing from whom ever answered my call to the plumber coming to my house on time.

He came in calmly fixed what ever was broken. He explained to me what he fixed, but instead of listening I now have Monkey Wrench on speed dial.

I have never had a plumber before this, but I'm OK with the thought of not having a bad experience and sticking with what I know.

Thomas D.

4/27/2019

Max from Monkey Wrench Plumbing, was professional, courteous and very thorough with his troubleshooting of our toilet in our showroom in Beverly Hills. He was easy to work with and did a fantastic job! We would highly recommend them and definitely would ask for Max again. Thanks again for helping us out.

Z R.

02/10/2022 12:00:00 SA

I worked with them in the past to install both a water heater, some plumbing for my small business, and most recently for simply replacing a kitchen faucet that was in the house I just bought.

They offered to match the faucet look and quality. What ended up happening is they attempted to charge me $944 for a deluxe install which I wrongfully assumed was mostly the cost of the new faucet. (Original faucet was some Italian brand going for +$1000, I didn't pick it)

What it ended up being was a ~$120 replacement faucet and $824 in what they called 'time and materials'. Yet when I spoke to them on the phone they said if I had bought the faucet myself and they just went to install it, they would have only charged me around $460.

So where is the remaining cost coming from? No one seemed to know. When I asked for a better cost breakdown they refused saying 'we don't do that'. They also tried to act like it was only the technicians fault and not that of the company.

Completely unacceptable.

(Edit based on response below)

You keep claiming it's a 'misperception'. Please feel free to post to all of Yelp what exactly I'm misinterpreting including details as to why you charged me that amount of money and why you aren't being transparent about where $944 comes from.

A C.

6/16/2015

Sometimes you gotta shake your head at the sheer gall of some people. Are they simply completely lacking in any degree of ethics/morals or are they just deluded and think everyone in the world but himself is a moron?
When the tankless water heater began to leak, my tenant got this clown joint's name from the Noritz website. The technician (ie highway robber whose name starts with R) came and incredulously with a straight face quoted $1795 to replace the heat exchanger/isolation valves and the filter. OMG. ARE YOU CRAZY?
The exchanger, mind you, is still under warranty and HENCE FREE. The valves are $75.
So this is his rate for labor??

Then as with all sociopaths, he just cannot stop. He goes on to say tankless heaters lasts max ten years. This is very different than the 20 years I've been told by everyone else. He goes on to suggest my 8 year old heater can be replaced all together for a mere cost of $5698. A similar brand new tankless heater sells online for $1200. .

This guy must have some skills to warrant those labor prices.

To put this into context, I of course then turned to yelp. I call and discuss the problem with another highly yelped plumber (Curtis Watanabe) who says changing out the exchanger is standard for a skilled technician, should cost no more than $250. Another plumber (RH Plumbing) quotes me $800 MAX for heater installation if I were to replace it.

I am waiting for the written estimate from this rip off artist so I can forward it to the BBB.

Gil S.

07/01/2019 12:00:00 SA

Fantastic service!
Our Rinnai tankless heater stopped working and would show an error message every time we ran hot water. We called a local plumber who inspected the unit and recommended that we ask a Rinnai certified technician to service the unit. We found Monkey Wrench Plumbing on the Rinnai website and contacted them. The intake person asked detailed questions to understand what the issue is and scheduled Ezra to come to our house the same day. Ezra arrived within the scheduled time frame and was very kind to explain each and every step of the process. We were very happy to learn that, while he is a licensed plumber, his primary focus area is tankless water heaters and that he is experienced with our specific model. He first performed a diagnostic assessment inspecting the water lines, the gas line and the Rinnai device. He then provided us with a detailed quote for the recommended service and upon completion the malfunction was corrected, and our house had hot water again. We couldn't have been happier with his service and will recommend him without reservation to any one who needs service or repair of a tankless water heater. We also plan on using this company for any future plumbing needs.

Shannon C.

2/14/2023

Great and professional service. we have been using this company for 2 years with great results.
Thanks.

Adom S.

6/28/2012

Honest,reasonable,clean,on time and great service!!!!!

Gideon G.

7/23/2021

If by reached out multiple times you mean called once after 5pm not on the day I had scheduled to receive a call then sure you reached out multiple times.....

Don W.

07/07/2017 12:00:00 SA

Buyer Beware! My review is not about their level of service, but their business practices. The will charge you $89 for the visit to see what is wrong, but say you can use it towards the rest of the service. Then comes the estimate... Their estimate to change the old unit and put in a new unit was $5,600!!! I got three more estimates all under $3000. We got the work done for $2500 from a certified Takagi dealer. I lost the $89, but save $2500. They tried to tell me that prices had gone way up, but as I pointed out to the rep... I have internet and can see the prices. Don't trust this company with your $. Get multiple estimates and don't have Monkey Wrench come out, if they are going to charge you for the estimate. None of the other certified Takagi dealers charged to come and give an estimate.

Mike N.

9/21/2016

What happened to these guys? Yes, they revived our Takagi but they never mentioned adding new iso valves when we first had problems. Last time they came out....again clearly it wasn't the first time they had been out, the guy unscrewed the cover said I cannot service without iso valves and left. Hell yes we were charged a service call fee...service with a big FU. OMG never no more er Monkey A*& as they are now referred to at our house. When you came out did you not notice anything or could you not provide a professional opinion of the water heaters condition? Maybe at this stage in the game it's not best to have the old unit serviced. Or maybe you were only looking at bottom line of $737.67 to add the iso valves and service. Whatever the reasoning you have without a doubt lost a family for life. Thank you for showing your true colors before we had the opportunity of giving you a big job.

Petra P.

07/08/2019 12:00:00 SA

Absolutely amazing company. Professional, Speedy response, and very honest pricing. The team is friendly and is very well organized for appointment setting. MAX!***** was absolutely a superstar with my plumbing situation, was extremely knowledgable, and gave me great advice about the upcoming use of my appliance. He is also great for plumbing reports. I absolutely recommend him and this company. -

Aaron S.

11/11/2019 12:00:00 SA

Customer service is great! I spoke with Kevin over the phone and he was very professional and assured me that he would be able to help me with my plumbing issues. I've tried other plumbing companies but nobody compares to monkey wrench. I've also recommended my friends to get work done by monkey wrench and they have had great experiences with them as well. If I could give 6 stars I would. It's hard to come by great customer service and great field services, I'm glad I found monkey wrench.

mayra h.

12/09/2022 12:00:00 SA

Ken Franklin from Monkey Wrench did a superb job. He was extremely knowledgeable, humble and very very very honest. I am saving his business and use his services for any Plumming and heating needs.

Bekir G.

5/29/2018

Inexplicit and high pricing. Lacking professionalism and I could not trust. Why does he receive one star? Probably, he could eventually do a good job in the end if I had said yes to his price he offered. I ended up saving hundreds by not working with him.

Jessica C.

8/26/2017

DISAPPOINTED!! Go with another plumber! Rescheduled twice and then turn outs they txt me to cancel! Unprofessional, if you need someone responsible I would choose someone else

Ryan H.

4/28/2016

Great experience, start to finish! Tim was professional and very friendly, explaining what he was doing and needed to do throughout the process. Pricing was excellent and I have no hesitation highly recommending these guys!!

Steve H.

03/09/2017 12:00:00 SA

They were thorough and great. 2 other plumbers came out didn't know, but Josh spent several hours investigating and narrowed down the issue. Good group.

Pacy W.

10/25/2010

Unfortunately I was in need of a plumber to replace the water heater in my parents home. My friend Nate hooked me up with this company, he has used them in the past and had only good things to say. Joe came down to give me an estimate, I was really impressed with the initial appointment especially since he recommended we swap out from the ancient tank water heaters to the new age tankless water heater, he explained how it will save me money in the long run.

They where able to come the next day to install the heater which was really impressive. Joe and another guy came in and were really respectful of everything in my house including my carpet they put on booties and protected the areas that they worked in.

o and their company slogan is great : #1 in #2 business! :)

Thanks guys
Pacy Woont

Parham S.

1/23/2019

DO NOT WORK WITH THEM. They will lie to you to get more work/money. They ruined my warranty on my water heater and gave me an outrageous price to fix it. I called 3 other plumbers and all confirmed that they were pushing to make more money and false statements were being told to me. I called my appliance company and they confirmed their statements were not true. I now lost my money with them and because of their false claim they have ruined my warranty. Very unhappy do not get fooled by these other reviews.

Rick T.

12/22/2020

I attempted to hire these folks to do a tub spout replacement. Would not give a basic cost range, but said they'd give a no commitment estimate when they arrived for our scheduled appointment. On the day of the appointment they called to say they'd gotten a big job yesterday and couldn't make it. I worked with them to reschedule for a week later, and once again, on the day, got a call that they had gotten a big job yesterday again, and couldn't make it.

So yeah, never again. Stay away if you're looking for a plumber that will actually show up.

Genesis S.

04/01/2019 12:00:00 SA

Called Monkey Wrench for my slow draining kitchen sink.

Ruben was extremely knowledgeable and nice.
I'm extremely impressed. Their fees are reasonable. And the way they treated me was superb. I would highly recommend.

Rhonda P.

11/02/2018 12:00:00 SA

I had a great experience as well as conversation with the Manager Zack. He was so professional and was able to work with me on pricing . I recommend Monkey Wrench for service as they stand for excellence !

John T.

3/28/2022

We had a subpar installation of our hot water heater at our house and detached ADU which was causing issues and intermittent hot water. The team from Monkey Wrench came out and did a great job diagnosing the issue then giving us options to address it. Ultimately we installed thermal expansion tanks for both units and added a Descaler to treat the hard water that is common for LA but will wreak havoc on tankless water heaters. Very impressed with Josh who was the plumber who did our installation, great service and communication. Highly recommend!

Chris M.

4/27/2022

**Update to my original review (was 5 stars, now changing to 2 stars).

These guys work off commission and will continue to upcharge or press for more jobs or more expensive jobs to increase their commission - not necessarily push for what's best for you or your situation. What was anticipated to cost us $160 (snaking pipe), went to $3,600, and following a mistake during the job, we're looking at over $10,000+ to correct issues that have occurred since working with them.

Monkey Wrench did an initial job for us 8 weeks ago, during which, they made a pretty bad mistake (they admitted it was bad to me, in person, when it happened). Beginning the day after they left, every 2-3 days, flushing the toilet will cause flooding from the bottom of the toilet or flooding to back up into the shower. Additionally, something else we have never had trouble with before but started after they left, are drain flies. These essentially look like fruit flies that have begun appearing all over the house, living in and exiting from drains. They feed off an organic matter in the pipes and continue coming - we can't get rid of them!

The mistake:
During the first job, they were attempting to clear out a clog in a guest house plumbing line, separate from where the current issue exists (main house plumbing line), using a hydrojetter (basically a drain snake + pressure washer, blasting water in both directions, at 3,500 lbs of pressure (PSI)). They accidentally sent the jetter up the wrong plumbing line, and towards the inside of the house (where the issue exists now). When they turned it on, it caused essentially a volcanic explosion from our toilet and sprayed sewer water all over the walls and ceiling (like something out of a movie). They admitted on-site at the time it happened, that this shouldn't have happened and was not good (as it forces unwanted materials up inside the house). Following an inspection from a separate plumbing company, we have a lot of water in the crawlspace under the house and from a rupture in the mainline under the house. We had pest control install rat traps in the crawl space the week before they visited and they didn't note any water under the house. So this water is new, following Monkey Wrench's visit, and as a result, appears we will need to replace the entire line ($10,000 to correct their mistake).

Their explanation:
1) I chose the wrong solution initially: They said that we have an old house and should have expected future issues given all we did was a band-aid solution. For clarity, it was a $3,600 job to install a new cleanout port and then hydrojet the line. The right option, per their customer service group, was a $10,000+ overhaul to replace all the plumbing lines. So really it's on me (a non-plumber) for choosing incorrectly.

2) Coincidental timing: We have an old house, with old pipes, and this would have happened sooner or later - it's all coincidence that it happened after they left (even though their most senior technician agreed during his recent follow-up visit, it's possible/probable it's related to the hydrojet).

3) Pre-existing Issues: We have existing issues, such as a misalignment at the point where the main house connects to the street. This poses risks for issues and blockages. That's a fair point, but this isn't where the issue or what's causing the problem, so that's unrelated.

My assessment:
1) Poor Assessments of Potential Issues: Some technicians only used the camera on 1 of 2 lines, others did both. None went under the house (like this secondary group we brought in for a second opinion did) and missed several issues that have led to where we are.

2) Low Accountability: Accidents happen, but when they do, you have to be accountable and own up to it. They continue to claim the house is old and that's ultimately the reason for our problem. We have had 3 follow-up visits in 8 weeks from Monkey Wrench to assess the situation, and all of them have passed blame off to each other - that's not how I would have done it or if I was here, I would have done things differently and apologized for the experience we have had. Well if that's the case, doesn't that mean it's your responsibility? According to them, it means no - since (see note 1) they didn't inspect properly from the beginning, they don't know if it's their fault and since they don't know, they will only off 10% off on a new job to correct the issue.

It's been a very disappointing experience in the end, which has just gotten more and more stressful over the last 8 weeks. Currently, they're stating how bad our plumbing is, but their solution is to do another band-aid exercise. This proves that the ultimate goal isn't to look out for us but just to add jobs and make money. They told me when I asked for help, that they don't work for free. These guys might be nice for simple jobs, but definitely shop around before committing to them for bigger services.

Austin B.

6/29/2020

The friendly service started with our first call to their customer service. She was so nice and helpful. We got Joshua Perez to visit and took apart our hot water heater to diagnose the issue. Fixed it very quickly and was friendly as you can get. Was also very careful with booties and face mask during COVID. Great great service!

Michael A.

6/30/2022

Luis, along with his apprentice Jesus were great. He explained everything in language I could understand. They were clean and efficient and on time. I would recommend them to friends in need of their services.

Elka S.

12/28/2015

I called Monkey Wrench and was thrilled to find out they do a/c and heating repair too!

Mary sent over Ruben right away, he scoped out the situation and found the faulty part that had nothing to do with my thermostat at all (see my comment below). He was back when promised with the new part, and even changed my filters.

Exceptional service. They will definitely be my first call from now on!

FYI - I had first called my usual a/c & heating guy to check out why my heater wasn't working... it got as low as 57 degrees in the house... I was told I needed to replace my thermostat. I knew that couldn't be it since the thermostat worked perfectly when the a/c was turned on. Then he wouldn't return my calls when I asked him to come back to do the job.

Karly C.

2/24/2022

Have used Monkey Wrench several times. They have always been reliable and quick to respond.
Luis was here the last 2 times and he was amazing. Very professional, knowledgeable and did excellent work. Highly recommend!

Craig O.

6/28/2012

The best! I had a major leak. I found these guys on Yelp and they did not disappoint. Bob showed up on time, was professional and courteous. He fixed all of the issues, and the bill was much cheaper than expected. Would recommend to anyone!!!

Yoshiko T.

4/22/2022

If money's not an issue for you then sure, this company will take care of you.

I've had their water heater for two years now. The quality is good, I have no issues there. Staff is polite, good use of technology to communicate and bill. But I've been made aware that I completely overpaid, plus they sold me unnecessarily high quality expensive items that I don't really need for my normal sized house. And every year since, they come out to do $500 in maintenance I wasn't expecting. They made it seem like my warranty and high quality products were going to be great for 10 plus years. On top of that they keep finding new expensive things to sell me. Last year it was $2000 flowtech protection. This year it's $1000 for a replacement to my 2 year old filter system for some system that apparently will save me from their $175 annual filter replacement (but not the $300 annual maintenance) that they apparently didn't have 2 years ago. Plus some $600 acid filter system that apparently they should have told me about the last two times they were out. Amazing how many things they 'forgot' to include in that super expensive installation! I would never hire them again and I won't be hiring them for my next water heater, and I feel stuck with them for annual maintenance.

Jayne M.

3/23/2015

I am an out of town Landlord and need to rely on COMPETENT, HONEST people to call when household problems occur. When anything plumbing related comes up, my go to people are the folks at Monkey Wrench Plumbing. When you call, Mary or Heather answer right away and expedite getting a plumber out ASAP. Tenants don't always describe problems in knowledgable terms, so these guys get back to me with specific answers. They go the extra mile to make sure the problem is completely solved no matter how complicated. I've used them a couple of times now and can't thank them enough!!!

Ben F.

3/13/2009

What a wonderful experience. We were in this unbelievable jam, water was overflowing from every pipe in our house. Monkey Wrench came immediately and repaired everything quickly, efficiently and for a great price. Now my pipes are clean and clear. I'd recommend Monkey Wrench to anyone. Also, have you seen their great slogan?

Todd S.

05/03/2016 12:00:00 SA

Monkey wrench Plumbing - Ryan fixed my Noritz Tankless System- the guy knows his stuff! Totally reliable, nice guy! Great work Monkey Wrench!

Candice H.

8/25/2022

I have been a customer of Monkey Wrench Plumbing for many years now, and I've always been totally satisfied with the good work that they do. This week I had plumber Reuben Gaeta to do maintenance service on my two tankless water heaters, and also to check out a leak in the ceiling of my downstairs bathroom. Reuben arrived on time, was friendly and very professional. He finished servicing the water heaters, then determined that the ceiling leak was coming from the upstairs toilet. Reuben called for assistance from another plumber Elias and they began the big job of cutting a hole in my ceiling and replacing the leaky pipe. They finished much sooner than I expected. The repair was well done and now there is no more water leaking. I highly recommend Monkey Wrench and I give Reuben 5-stars!! Thank you!! -Candice H.-

R T.

12/07/2022 12:00:00 SA

David was great. He was able to figure out the problem of my furnace not working. He took the time and explained everything that was being done to solve the problem

Gina C.

04/10/2017 12:00:00 SA

Not everyone knows about or is good with tankless water heaters. MonkeyWrench is fantastic!! Very professional, knowledgeable, informative, and patient. Kevin C was extremely helpful and a pleasure to speak with. Joshua P did a great job at my home. He had so much useful information. Very thorough and professional. I will definitely be calling for their services in the future. Thanks for a much needed job well done!

Armen T.

01/03/2018 12:00:00 SA

These guys checked out my waterless heater and left me without hot running water.

They had another technician come out, but could not fix the problem. No one followed up there after...

I am sure these guys know a lot more than I do, but I figured that it had to be the igniter and after a few minutes, I was able to get the unit to fire up again. The igniter was positioned incorrectly.

This company has a lot of positive reviews, and I'm glad others have had a better experience. However, I cannot recommend these guys

Pros:
- Courteous and professional over the phone and in-person.
- Showed up on time

Victoria S.

11/24/2021

I've had great experiences with Monkey Wrench Plumbing in the past - and they came through again. My tenant was reporting an issue and Jason made sure to get someone out right away. They made sure the tech - Mike - arrived in the window promised. Mike was friendly, thorough, gave different repair options and seems to have done a fantastic job with the repair. This company always seems to go above and beyond and they actually seem to care about their customers.

Celeste M.

4/28/2023

Stopped by Home Depot about a week ago and came across Manuel and he gave me his business card. I appreciate the time he took to give me advice and on a simple plumbing issue I had. He was very polite and professional. I know which company I will be calling to if I have any further plumbing issues.

Elaine R.

10/07/2019 12:00:00 SA

I am not going to speak for all their plumbers but I hate liars. Pretending to evaluate pay evaluation fee ( this is fine, but make sure you diagnose the problem) pretending to diagnose the issue is just plain fishy. You would think there are still honest plumbers out there.

Michelle M.

3/18/2016

This place is terrific! Very efficient...I called and the person that answered was professional and organized. It took a couple of days to et an appt which was a bummer but boy was it worth the wait. Ryan came out and had our water heater fixed in about 90 minutes. He explained each step of the repair, including cost, before he did the work. He really knew what he was doing, which made me feel very comfortable and confident about the work he was doing.

Great place...we'll use them again.

Bernard W.

8/22/2022

This service is absolutely ridiculous. They came in to fix my swamp coolers in my shop. Quoted me $3500.000 and charged me $8000.00. These swamp cooler's still do not work as intended. They are only 3 years old. I have called multiple times without a single response. Do not call this place. Do not call this place.

SUNLAND Aerospace Fasteners.

Janet M.

7/13/2015

I received two warnings from DWP that my water consumption was 6 to 8 times higher than it should be, so I called a plumber to look for a leak. The plumber from Monkey Wrench found a tiny faucet drip, but nothing that could cause the water usage issue. Nevertheless, he charged me $300. I called another plumber and he found the leak (a broken pipe in the sprinkler system), fixed it, and charged me $225.

Martinez M.

12/15/2022

We are always grateful for the service provided by the staff and how easy they are to get along with and work with when we have plumbing issues. Rubén Gaeta has been coming to our home for all of our needs for several years. We have an old place with a lot of lingering issues, and he troubleshoots, explains the problem, and then addresses it after giving us options (which we appreciate because my partner and I are in civil rights, nonprofit work, etc., and far from well-off). He replaced a sump pump (you're blessed if you don't have to know what that is--never change!), dealt with pipe & flow issues, and most recently returned to help with multiple issues: a funny smell, fallen water pressure, and the need for a new a toilet. He brought Stan, Alex, and Jose on the job to address different aspects, and everything was done in 2 days. And before I forget, earlier this year, Luis installed a new garbage disposal after an old original finally rusted out and died. Every time we need something, they can handle it and we're better for it. Endless thanks to all the workers.

Jonathan D.

10/22/2021

Noticed water coming from our Nortiz tankless hot water heater and called Monkey Wrench after hours last night. By 7am this morning they had called and scheduled a time to inspect the unit. Extremely responsive and very impressive. Jonathan, the tech, was very friendly and curtious. Highly recommend!!

Katie ..

8/16/2023

Mike was great! He checked on our outdoor faucet, no charge because it ended up being a small problem with the hose. I really appreciate that he was kind enough not to charge us for our mistake! Will be calling them again if we have any plumbing issues in the future!

Fred Y.

09/06/2022 12:00:00 SA

Very neat, thoroughly explaining what was to be done. No glitches or surprises. Great technicians!

Dana C.

06/10/2020 12:00:00 SA

I was looking for a Noritz certified installer to put in two tankless water heaters. I found Monkey Wrench plumbing through the Noritz website. Josh came out and installed my tankless water heaters as well as a Flowtech water treatment system. The install was completed in a timely fashion and it was one of my best home investments to date. You know it's a big deal when your teenagers tell you if was the best thing you've bought! No more running out of hot water! Josh was absolutely fantastic and beautifully installed it on our home. He recommended the flow tech but was happy to install the filters I had bought. After consideration and research I went with the flowtech because it protects the (water utilizing) appliances and descales the pipes. I had no idea the flowtech system existed and the fact I do not have to do annual maintenance on my tankless water heaters is huge! Josh was wonderful and I feel very confident in his expertise. He was professional and explained the process thoroughly. Even better was a few months after installing the tankless I called Monkey Wrench out because I smelled gas coming from the tankless. He came out and explained to me the tankless does emit a gas odor when it is running. He checked everything (fittings, checked for leaks) and assured me it was safe, while not making me feel like my call was a waste of his time. I really appreciate it when people take pride in their work and care about customer service. Josh is a true example of this! Thank you Monkey Wrench!

Alejandra D.

01/10/2011 12:00:00 SA

We've called on Monkey Wrench twice and both times we were very happy with the quality of the repairs, prompt service and professionalism. They are our go-to plumbers and we highly recommend their services.

ps - gotta love their slogan! #1 in the #2 business

Bruce M.

11/24/2015

Wilder from Monkey Wrench Plumbing Co is a true professional - understood the issue and showed me how to correct them. Everything he needed was on his truck and I have hot water again. If I need something again I will call and ask for Wilder Jimenez - Truly a master in plumbing.
OUTSTANDING Service and good prices.

Rohan T.

12/11/2015 12:00:00 SA

I had a mixed experience with these guys. I had two toilets that were not flushing properly (taking 2-3 flushes to flush solid waste). They charged me $175 for doing a clean out of the drains but it didn't do anything. The next day the flushing issue remained the same.

On the phone they did state that my toilets were too old and needed to be replaced. Then they wanted to charge me $750 per toilet to replace it (although this price would include a pressure toilet provided by them).

Their prices are quite expensive. I bought two toilets and hired a handyman to replace them for $600. The handyman even picked up the toilets for me from Home Depot. These guys were asking for $1500 for the same service (although perhaps better toilets - not sure what kind).

Just wanted to share my experience.

Wish I paid some of the money I paid these guys to my handyman. I guess they did their job but $175 is a bit much to tell me that I needed new toilets. One positive was that they did show up the next day, so they were prompt.

Django D.

05/12/2022 12:00:00 SA

ASK FOR LUIS!!!! ASK FOR LUIS!!!! I cannot stress that enough. Luis was a delight to work with. He saved me and my family time and a headache when we thought our world was caving in with our plumbing issue. We called Monkey Wrench and they sent Luis Castillo. He was clean, diligent, and very quick to find issue. He quickly gave us quotes and we immediately felt that he was not trying to rip us off and that he knew what he was talking about. During the entire process Luis messaged us and gave us updates and he didn't do any extra work without our authorization. Finding good tradesmen is hard. Finding a good, reliable plumber is harder. Call Monkey Wrench and ask for Luis C. He's the real deal.

While they were not cheap they provided excellent service and quality work. So much that my dad (an ex-plumber) was intrigued with his vast knowledge and his plumbing tools that they began exchanging plumbing stories.

Ziggy Z.

10/14/2017

I suggest you be very wary of these guys. I needed to replace a water heater. The guy came out and quoted me $5300!!! This turned out to be more than double what it cost me getting the identical heater that they quoted me on.
Watch out these guys are sharks. And they can afford to loose a few people that do there homework because they'll make it back easily with the unsuspecting customer.

Farid T.

11/20/2019

Joshua (maybe it was Jacob...forgive me) and Akiva were absolutely fantastic!! They came out and helped with getting us new tankless water heater.

100% professional, 100% knowledgeable, 100% trustworthy!

We will definitely be using them in the future!

Thanks for everything boys!

Ron M.

03/04/2017 12:00:00 SA

Monkey Wrench started servicing our 2 Takagi tankless water heaters a few years ago and have always proven themselves as the best service provider. We are a very busy restaurant with 2 commercial water heaters that, 10 years ago, was hard to find knowledgeable service companies. Even searching the manufacturer's website we went through 4 companies before finding Monkey Wrench. We are completely satisfied with their service and feel confident having quick and accurate repairs when needed.

Arlene C.

9/28/2021

I had my old tankless water heater replaced be Monkey Wrench a few months back that required they move the dryer temporarily. Unfortunately, I kept smelling a very faint aroma not knowing from where it was coming from so I called Monkey Wrench and they sent out Omar to investigate. He discovered that the connection to the dryer had a slight leak and since it was well over 20 years old he suggested it be replaced and I agreed This is second time I have called upon them and have nothing but praise on the way in which they conduct their business. I will continue to contact them in the future would highly recommend their services.

Amy N.

03/01/2018 12:00:00 SA

I was experiencing issues with my Noritz tankless water heater and called Monkey Wrench Plumbing. Their office staff was extremely friendly and responsive. They sent a plumber (Ryan) out the next day. Ryan was very professional, courteous and thorough. He identified the problem quickly and was able to explain all the plumbing issues and remedies to me. They ordered the necessary parts and came back to install the new parts and perform a full maintenance on my system within a few days. I would definitely use Monkey Wrench Plumbing for any future plumbing needs.

Fay S.

1/17/2012

Let's be honest-usually places don't get reviews for being good. We only log on when we want to vent or have had a bad experience. But that's also why I really wanted to leave a good review because I got really good service. I called up, someone showed up and fixed my problem. Fast, courteous and reasonable. Thank you!!!

T G.

02/04/2022 12:00:00 SA

Recently had a water softener installed and shortly after noticed a drop in water pressure in the kitchen sink. Edward Came out, assessed rather issue and was able to get me back to life in a short period of time. Edward also was able to address water not draining in the tub. Once he got his proper tools we were back in business. What I really appreciate is Edward didn't mind me watching him work and was explaining everything as he went along. He helped me to understand so that if I have issues in the future I can properly explain using the correct terminology.

Benjamin S.

06/07/2018 12:00:00 SA

Called Monkey Wrench because they are certified to service our Noritz water heater. Like many of the other reviews here, they immediately determined that the unit was shot and that the only solution was a full replacement, then quoted us outrageously high, just under 10k for a new heater. Then, they tried to extort us by saying that as soon as they left, they would be obligated to report us to the health department, unless they left with a return service scheduled. Can't wait to get the invoice from these mobsters for the bogus quote. Oh, and we got the broken heater fixed the same day by different people: $500.

Olivia L.

5/26/2023

Do NOT work with this company and Rick! I am incredibly disappointed that a company would try to rip off potential customers like this. Screenshot provided of the estimate. It started with just an HVAC issue with the air handler needing to be replaced. Upon inspection, mentioning all these other replacements recommended down the line or together.

As you can see from the screenshot, the prices are very high. They quoted me $15,000~ for the air handler, which if you do your research, replacing an air handler is $1500-3400. This cost does not include duct replacements, as Following research on the other items, same thing.

They're trying to charge over more than $10,000 what it would usually cost! Per item!

One thing I will give them is that they have seemingly good, enthusiastic customer service when they come and check out what the issue is, but that's to disguise how they're trying to rip you off. They're enthusiastic about how much money they can get out of you.

Always do your research, a simple Google search will suffice. Also get a second opinion as I did with other HVAC specialists who told me that Monkey Wrench was trying to rip me off with this estimate.

Wade K.

08/02/2016 12:00:00 SA

We have used this business multiple times. Each time the response time, the work done and the amount charged were impeccable.
Ruben, the technician that comes out every time we've called is prompt and professional. He looks and evaluates each problem and then gives us an estimate. He is exceptionally polite and exceptionally qualified for this job. He has been doing a replumb of our house which was built around the 1930's. He pulled the bad plumbing and began replacing it with copper pipe. It has been a week and he is here promptly at 8:30 and works until dusk. He is polite to the point of it hurting. We have a neighbor that can be quite cranky. While digging out the old pipe that ran along the property line the vibrations from their equipment may have cracked a 40 year old cement pond (the cement was old and had never been water treated). This occurred without anyone being aware of it. During the evening some of the water seeped from the pond. My wife and I had gone to the store and when we got back we found the above neighbor ranting and raving, screaming at Rueben. He was calmly trying to talk to the neighbor, but the neighbor was escalating his tone.
I took the neighbor aside and asked what was going on. He started claiming that we had damaged his pond and tried to yell at me and I never raised my voice. I said let me talk to these folks and I know that they will do the right thing by you. He mumbled several things under his breath and I went home.
Joe, the owner, showed up to talk to the neighbor and try to work things out beneficially for everyone involved. The neighbor in the meantime left and couldn't be found for two hours. When I tried to ask his live in yard cleaner where he was, all of a sudden he couldn't understand English. I told Joe that the neighbor went to the store and should be back shortly. After 2 hours the neighbor never came back. So Joe told me to have the neighbor contact him so that they could work things out. This is the type of customer service that I am used to back home in NM, not here in Los Angeles. For the owner to try and smooth things out, to come out to our house during a very busy day for him is Top of the Pops for me. I would recommend these folks for any plumbing or heating issue no matter how large or small.
The replumb is almost finished and the water pressure is back up and we aren't losing water to the DWP any longer. God Bless Monkey Wrench!@

Avery C.

06/02/2018 12:00:00 SA

Seem nice enough. Great with the phone and in person. My situation -- I have a tankless hot water heater that's just a few years old. He couldn't replicate the leak until it returned a few weeks later and we took the cover off the unit to explore. We found a small connector that looks like it loosened over time causing the leak. Their solution? Replace the whole unit with a new one. In no sane world is the diagnosis to replace the entire unit when one small part needs tightening or even replacing. These guys seem less like plumbers and more like guys trying to propose the most expensive solution they can get away with.

DeShawn S.

10/29/2021

I spoke to Jason who quickly scheduled Mike to come the next morning. He also called me 45 mins before to let me know Mike was on the way. I had a blockage in my mainline. Mike camera down to check as I watched it on an ipad. The definition was unbelievably sharp. We could see where there were roots etc. He gave me 3 options of how we could address it. I picked hydro. The truck was there in 20 mins and it was all done quickly. He put the camera back down so I could see that it cleared. He sent me the video so that i have it on file. Very professional and efficient work.

Jun U.

11/19/2021

Enrique is very polite and had very good manners. He did a thorough job and continuously rechecked his work multiple times. He made sure that our hot water was running in every room while making sure all parts were working correctly as well. He's a valuable asset to this business and takes his work seriously. Enrique is definitely worth the 5 stars and we were extremely satisfied with the work he completed.

Richard B.

11/02/2016 12:00:00 SA

A TOTAL RIP OFF . Our water heater in a medium sized house needed to be replaced, so we ask them to come take a look at it and send us a quote. We received a quote for $15,500. OMG WTF. We ask another plumber for a quote and he came back to us with one under $2,000 for the same job. Monkey Wrench are a complete rip off and should be avoided at all costs.

J D.

6/30/2021

Jonathan at Monkey Wrench came out and he was friendly, knowledgeable and totally honest and down to earth. We have a Noritz tankless and we knew from talking to Noritz we had a combustion issue. (Every homeowner should get knowledgeable about these things, and so I spoke to the tech myself at Noritz to investigate what was wrong.) Anyway, Jonathan opened it up, looked at the fan... we thought it may be the fan, but he showed me that the fan was fine. So then he said it may be the igniter and he happened to have one in his truck. YAY!!! That did the trick. So, no replacing the whole unit, no replacing any other item!! It was an extremely reasonable price and a pretty easy fix. But that's all down to the knowledge of Jonathan AND his real honesty. I can't tell you how invaluable that is. So I recommend Jonathan B. At Monkey Wrench. I will tell our friends and neighbors about him too. So happy and relieved right now. Kinda made our day! We will be calling Jonathan in future FOR SURE!!

Tom W.

02/07/2022 12:00:00 SA

Had a leaking Noritz Hot Water heater and decided to go with Monkey Wrench as they were recommended by Noritz.

Tech came out and was nice enough. Ordered a replacement part and came out the next day to install. During the install notified me that the part that was ordered and replaced was not what was leaking but he completed the work anyways.

The part that was leaking was the bypass valve, (~80 bucks and 10 minutes to break down and pull out), so I had him quote me the replacement of the part and he also provided a quote to replace the entire unit. ~$1180 to replace the bypass valve or $5900 to replace the entire unit. I almost choked on my coffee. Thanked him for the service that day and left it at that.

I ended up purchasing a brand new unit (same brand newest model), $1310 from Ferguson, and my regular plumbing company swapped it out for $600 and only 30 minutes worth of work.

300% Premium for using a preferred Noritz service shop, thanks but no thanks. I can replace my hot water heater 2 more times and still be in less for like kind services as what Monkey Wrench offered.

I am giving two stars because the tech was decent and nice otherwise I'd give zero stars for price competitiveness. Shop around folks!

Katy K.

2/26/2019

I don't know about their service but You should know their price is 8 times more than any other plumbing co. I was so disappointed when they gave me price for one tankless water heater $8500 vs. to $1100 . unbelievable!!!!!!

K I.

1/31/2022

Octavio came out to assess what was leaking under the house. He quickly spotted the problem and thoroughly explained the situation to make sure that I understood fully. Great guy.

P N.

9/14/2021

I had monkey wrench plumbing do some yearly maintenance on my tankless water heater. Let me say they did a very good job explaining everything to us. Very professional and very knowledgeable. I would recommend them to anybody with a noritz tankless water heater.

Ben S.

1/30/2018

Not sure how they are even in business. Nearly impossible to get a call back. I met with Josh and an septic/sewer engineer at my property requesting a quote to replace the septic system (also had met him and another guy Mike months before, and finally was able to schedule a second meeting, as Mike was my contact and was suddenly fired or left). Was told it would take about 10 days. I get caught up with the holidays, and don't hear back, so a whole month later I call to check-in. Girl on the phone says she will have Josh call me. Another week and a half goes by and nothing, then I'm gone for a week traveling. Get back and call again. Kevin answers and says he'll have Josh call me. Another week and no call. I call again and again Kevin says he'll have Josh call me, but also oh we don't think we can take on this project. Would've been nice to know this sooner, and to hear it directly from Josh or the engineer as to why. (I don't even want the job done, I just need the quote ONLY anyways). Well its been another week and still no call back. I called again and got the messaging system from Kevin. Left a message a couple days ago, still no call back. I assume they are now just ignoring me, which is pretty insane to me. There are plenty of other septic and plumbing professionals in LA that want your business and will give you the respect of at least a call back. This is not that place. Thanks for wasting my time.

Gordon M.

5/28/2021

Worst people you can hired. Change toilet for $1,300.00; or use your toilet for charging $600.00 labor, it cost me $65.00 from other company. Ruben is the on quote the crazy price. Do you think you will hire them next time?

Jennifer A.

1/23/2018

Josh, just left my house and I honestly couldn't wait to write something about this company so here I am...

After a few dead ends with other plumbing companies I finally got ahold of Monkey Wrench, talk about amazing service...from the moment you call you can feel the professionalism and assurance that you are in good hands! The receptionist took my call and set me up effortlessly with a house call for my Noritz tankless water heater. Within 20 min I had a phone call from the dispatcher and the next day Josh came. I have a huge installation issue from a different plumbing company and Josh diagnosed the problem with ease, options and a very sweet and kind attitude. He was so professional and I really felt like he wanted to make sure I had all the information, asking me several times if I had any questions and spending a lot of time explaining and testing. He set up two quotes for me to ensure I had options right there. After dealing with two other plumbing companies I was getting so discouraged but Monkey Wrench re-newed my spirits. These guys are the best don't go anywhere else! And if you are lucky enough to get Josh then you are really hitting the jack pot! Thank you Monkey Wrench :)

c m.

10/09/2011 12:00:00 SA

AGAIN- Great service- Loved them! I called- they came- they fixed the problem- it works! Who could ask for more!!! Would absolutely call them again! For my plumbing problems!! Ty

Mae R.

1/18/2022

Omar Lopez did a fabulous job installing my new bathroom sink fixtures. He was meticulous, careful and neat. He answered all my questions and is very polite. I highly recommend Monkey Wrench Plumbing and Omar.

Kiersten R.

7/25/2022

Always on time, knowledgeable and professional. Have used Monkey Wrench several times on a variety of projects/issues.

Kathleen F.

12/30/2022

Enrique walked us through all the options we had for our faulty tankless water heater and we decided to go with a new unit. He was very knowledgeable about the various systems and we were confident with his recommendation that the new system was the best option for us in the long run. We really appreciated the professional service and the time he took to answer all our questions and explain things. Highly recommended.

Jesse P.

11/18/2010

I think most people have their first encounter with a plumber when there is an emergency and that is how we met Monkey Wrench Plumbing. It's funny because I was driving up Fairfax and saw their van and laughed so hard, Number One in a Number Two Business. I thought that was brilliant so I wrote down their number, never realizing I would need it so quickly.

I noticed water running down our newly wallpapered dining room and I freaked. It was the upstairs toilet and water was EVERYWHERE! I called Monkey Wrench and they were SO friendly...they arrived within the hour. I on the other hand was a mess but the plumber walked me through turning off the water to prevent any further damage.

The plumber arrived quickly and took care of the problem. I was thrilled that he was so professional, had a great attitude and even cleaned up after himself! I definitely recommend them and I can now say that I have a Plumber.

Nyky L.

02/07/2011 12:00:00 SA

Price wise, they are a little on the high side. However, their service is top notch; on time, professional and most importantly, they get the job done.

Ella C.

10/15/2016

Ryan was Great! I have a Takagi tankless water heater, that was running loudly and often through the night. Ryan was knowledgeable, did not mind me asking questions and quickly diagnosed the problem. The issue was easily resolved and for a fair price. Also, he was not bothered by me watching him work. My previous experience with another technician from Monkey Wrench was not as smooth, however, Monkey Wrench, specifically Kevin and Nancy credited the initial diagnostic charge toward this appointment. That was Great customer service. I would definitely recommend Ryan and if I have future problems will ask for him specifically.

Adam S.

11/11/2019 12:00:00 SA

This company was great ! They came out and handled business! I've had work done before by other plumbing companies but this company really got the job done . I would highly recommend this company they are super professional and outstanding. Thank you Monkey Wrench Plumbing !

zee B.

9/16/2011

These guys run a very tight ship. Had a water heater issue at one of my buildings. Only cold water. Needed service ASAP. Called a few places, either they were rude on the phone, or they did not have availability right away.

Called Monkey Wrench, professional phone domineer, like they actually wanted my business. Scheduled them for same day, came when they said they would and got the issue resolved. Highly recommend. Prices were very competitive as well. Keep it up guys!

Kevin M.

7/14/2023

This company is built to make money and not serve customers. Avoid at all costs.

I had a problem with my AC and wasn't able to get anyone to come look at it for over two weeks.

Dedee B.

05/01/2012 12:00:00 SA

Monkey Wrench is terrific! We came home from a family trip to discover that our water heater tank was leaking BADLY (not drip-drip kind, rather steady flow) ! I called MW right away & asked if someone could come out the same day & Joe (owner) said, no problem. He personally came out & diagnosed right away that our water tank was busted & needed a replacement. Plus the 2nd water tank was on its last legs... so after lengthy discussion with Joe, my husband & I decided to move our system to a tankless one. Joe patiently explained the whole concept of tankless & what the new plumbing work would entail. MW prices are competitive & they began the job as soon as we gave the go ahead.

Joe sent 2 guys to pull out the old and install the new and they worked all day, for 2 days straight. Joe himself came a few times during the day, both days, to check up on the progress! After completion both the crew & Joe explained our new tankless system to us in a language we could understand. By the way, MW guys arrived on time & looked/smelled clean. Monkey Wrench is a efficient & organized. They were an absolute pleasure to deal with. Also, they are up to date tech-wise because the estimate & invoice for work is emailed. No longer do I have to file away those carbon copy estimate/invoice receipts from service guys!!!

Don't waste your time with other plumbers (especially those big name plumbers -- they are a factory just churning out work orders). MW is large enough to go beyond mom-pop style, but still small enough to provide the personal service and customer support you want. Perfect combination in my opinion!

Thanks Joe! Thanks Wilder!

Laurie G.

9/21/2021

We were extremely impressed with the service we got from Jonathan at Monkey Wrench Plumbing. He was knowledgeable, polite, a good listener and honest. He got the job done in a timely manner and we are planning to have him back to do additional work on another project. My husband is always saying it's hard to find anyone who really cares about doing a good job these days, but today we found a company that I would definitely recommend for their commitment to excellence. We had an emergency; they came quickly, and they did a great job.

Jennifer G.

7/13/2023

RIP OFF WARNING! So - My 80 year old mom lives in an apartment in West Hollywood on Social Security. Her AC stopped working over July 4 weekend. I called Monkey Wrench to come and help trouble shoot. They called me and told me her studio apartment in West Hollywood needed $18,000 to repair her central AC. They needed to CRANE a new unit to the roof and totally redo all the AC in her apartment. I was like - NO WAY. But Monkey Wrench kept calling to tell me - don't worry - you can finance for 7 years and pay it off. Today - I called another HVAC company to come and look at the unit and tell me what was wrong. In 3 seconds flat they identified that a breaker had flipped off during a power surge on the roof unit, and it needed new Freon. Total cost $250. Done and Done. When I told the President of the Board in the building what had happened he told me a new tenant who put in a brand new system in a 3 bedroom apartment - all in the total cost was $7500. MONKEY WRENCH is predatory, scam filled, liars and hustlers. STAY AWAY - don't use them - they OVER CHARGE - the new management sucks - and they are price gougers. I will welcome anyone to reach out to me to hear the story. I have their text messages as proof on my phone. I plan to report them to the Better Business Bureau. DISCUSTING AWFUL HORRIBLE Business people. SHAME ON YOU MONKEY WRENCH. You deserve to go out of business.

Clark C.

3/15/2018

Great experience with Josh from MWP today. They fixed our tankless water heater a while back -- one of the few plumbing companies that does this kind of work -- and today they came back to fix a simple problem that was electrical, not plumbing related. Quick, easy, friendly service and because it was a quick fix, they did not charge. And they have a great system where they text you to let you know when they are on their way. Could not have gone better.

Moshe A.

1/21/2014

Fast service, knowledgeable & competent tech, fair prices and awesome customer service. I use them every time!

Joe W.

8/16/2023

Luis Castillo was my tech and he was awesome very friendly and knowledgeable in his field very happy with his service

Sandy A.

3/13/2023

Luis is an awesome guy and a great plumber. He always helps with my home (unfortunately we have had issues with plumbing in the past) and he is clear and does the work he says he will do, charges accordingly and no surprises. Monkey wrench is a trustworthy company that I would strongly recommend.

N J.

12/16/2016

came out to assess a tank less job done by another major company right off the bat Ruben spotted all the problems and fixes fast service on time courteous and professional. these guys know their stuff. He was able to support my product choice and help me get the knowledge to understand my purchase

Fred P.

2/22/2018

I have a Noritz Tankless water heater, so I called Monkey Wrench Plumbing.
The office staff was great
and very helpful in setting up my appointment with a technician. I received a text msg with a picture of the technician coming out to my restaurant. His name is Josh.
I was not present at the time Josh was there diagnosing my tankless water heater, but after he had finished he called me and went over eve rything. He described in detail how the unit works and what was going on with my unit. You could tell that he was genuinely trying to help our situation of no hot water. He then emailed me pictures and a description on what it's going to take to get the job done right.
It was a pleasure speaking with Josh and Monkey Wrench, and I am most certain we will use them again.

Maritza G.

01/05/2022 12:00:00 SA

Jonathan Bruce came to my house to check my tankless water heater that was not giving me hot water. He gave me the bad news that I have an electrical problem and that has to be taken care of first and that the unit was burn and it had to be reconstructed or replace. He also told me that first thing in the morning the electrician could be here. I made a mistake and told him that I needed knee surgery and could not climb the hill where the unit was. When he was done checking the unit he was talking to someone on the phone and told them I will call you later when he saw me. It probably was the electrician telling him what he was suppose to say to me. I asked this young man how much is it going to cost. I thought he said $600.00. I repeated $600.00, and he said NO $6,000.00. I replied impossible I paid maybe $1200.00 for the water heater. I forgot to tell this crook that I am a retired LA PD OFFICER and he does not mess with this old lady, now or never. I called my electrician who charge me $100.00 and said their was nothing wrong with the electrical or the water heater. This man and his company are CROOKS. DO NOT USE THEM! LADY BEWARE

Bruce R.

9/26/2016

I have a Takagi tankless water heater that runs perfectly, but all of a sudden sprang a leak in what's called the heater treater (those blue tubes you see in the pictures). The one I had was older, and not really suited for my heater, as I later found out. Ryan of Monkey Wrench Plumbing came out on time, was extremely knowledgeable about Takagi heaters, and recommended a way to fix it myself cheaply. Unfortunately, my heater treater was so old that the replacement was not available, so I purchased a newer, better one, and Ryan came back to install it. He was efficient and neat, and explained things thoroughly. I am very happy with his work, and would recommend Ryan and Monkey Wrench Plumbing to anyone.

Blake N.

12/13/2018

Outrageous. Quoted $1100 to hydro-jet a line. Two other companies quoted $300. I can only imagine how over priced they are on every other service. Upon reading the rest of the reviews, this seems common with Monkey Wrench.

Ivan C.

1/14/2022

Very responsive and came to my house quickly, addressed the problem in a timely manner. Quoted me me $600 for a $55 part and $250 worth of labor for a job that takes about 30 minutes (replacing a bypass valve). Once I received their quote they tacked on another $700 worth of expenses for general maintenance ($1500+ total). Not sure if this is the norm for the trade, but charging $600 for a $55 part seems dishonest. When I pushed the contractor on the cost of the part he said it's simply that expensive to get from the manufacturer. I called the manufacturer (Navien) and they don't quote prices to consumers, but online wholesalers do. I ended up finding and ordering the part online and swapping it out myself. With expedited shipping, the entire process cost me about $80 and 30 min. to do myself.

They seem on top of their stuff and are quite professional but I would definitely get a second or a third quote before trusting their pricing.

Vitaly K.

02/09/2022 12:00:00 SA

Very polite and friendly people but be aware of be taken advantage of. I called them up for tankless water heater maintenance...they would not give you a detailed fair price but will try to negotiate and get out of you as much money as you are willing to pay...I did not expect that and trusted their assessment. How would I know the fair price of the parts and services? It's only afterwards after I did my research and confronted them they reduced the price but still I paid at least a few hundred dollars more than I should. Please be sure to have a second opinion and ask for a comparison estimate if you are calling them.

Monte L.

03/05/2014 12:00:00 SA

The water heater in my house was about 12 years old when it rusted out on a Friday afternoon. I was able to schedule an appointment for the next day, and even made changes in the order of the new tank up til that night (when I realized I needed a different sized tank). The person who installed the new water heater, Wilder, arrived on time and was very nice to both me and my daughter, who was curious about the process of putting in a new water heater. The price was what was quoted, the work was done on time, Wilder was very nice and the new water heater is working very well. Wilder did a great job. I would use them again - and would request him by name.

Shahram S.

07/05/2022 12:00:00 SA

Needed a sewer line cleared. We've had the this same line snaked every year we've owned this house and snaking it always kept it clear for a year.

Mike came out, ran a camera through it, told me the pipe is broken and needs to be hydro-jetted and relined. The quote for that work was a whopping $12,000 +. I told him to just snake the line, which was $300 and comes with a 30 day warranty.

10 days later, the sewer line is clogged again. I called them again and told them I wanted to use the warranty. Mike came out again and said the warranty doesn't apply because the pipe is broken. Mind you, he never mentioned that before.

Then he quotes me $1500 to hydro-jet the line with no guarantee it will fix the problem because the pipe is broken. I call another plumber and they quoted $695 to hydro-jet the line.

UPDATE: Roto-Rooter came out and snaked the line. Didn't say anything about a broken pipe or needing hydro-jetting. The line has been fine ever since.

I won't be using this company again. They are just trying to upsell and take you for all you can pay. It's a rip-off.

Krista G.

04/11/2017 12:00:00 SA

Best customer service ever. We had a problem with our tankless water heater after hours so I left a message hoping they would call back first thing in the morning. Not only did they call, but they scheduled an appointment within a reasonable window for the morning hours. They told us they would call 30 minutes before arriving and not only did they call both my husband and I, but they sent us a text with the technicians name, photo and phone number. Josh arrived exactly when promised and was very friendly and knowledgeable. He had the unit repaired in under 5 minutes and performed a much needed maintenance on the unit for a VERY reasonable price. A great value + outstanding customer service means I will definitely use Monkey Wrench Plumbing in the future!

Shraddha H.

6/19/2020

Josh and Max were fantastic. Professional, courteous and efficient. They installed a whole house Aquasana system for us. Josh came out to inspect our plumbing beforehand and he really knows his stuff. He was detailed and thorough. Will be our go-to moving forward.

Abe L.

01/08/2019 12:00:00 SA

We have a Noritz water heater. Monkey Wrench has been our service contact for some time now. They are always responsive to our calls, and are most prompt in sending someone out to our home to fix any problems. This morning, Leo, an excellent technician came out to fix out Noritz heater. He was prompt, efficient, and solved our problem. We now have hot water. Overall,I would recommend Monkey Wrench with no reservations.

Jeannine E.

01/06/2022 12:00:00 SA

My tankless hot water heater stopped making hot water and I needed to find a plumbing company quickly. I wanted someone local and experienced. I was very pleased with Rick Aguirre with Monkey Wrench Plumbing. He was very professional, knowledgeable and installed the new unit very nicely. Rick was polite and caring. I felt I was in good hands. The company responded very quickly. I highly recommend this company and Rick.

Alicia W.

3/28/2019

I recently hired Monkey Wrench Plumbing to carry out some work in my dad's basement. Luckily, I was there on the day that they showed up.

They plumber the company sent to my dad's home was quite professional throughout the entire thing. However, what I thought should have taken at most an hour, turned into most of the day. I started wondering whether this was done intentionally or not. I called a few other plumbing companies and the answer I got was the same one: it shouldn't have taken that long to complete the work.

I am not too thrilled by how they performed that day. I will try to get more information, till that happens, I do not think I'll be using the Monkey Wrench Plumbing again.

Robert P.

7/22/2023

Sean was very professional and thorough in his visit answering all my questions. Great job!

Cintia M.

11/11/2019 12:00:00 SA

The plumber was on time, extremely efficient and did a great job. Very professional and great work ethic. All around great service.

Isaiah R.

3/25/2019

I have had my business for 2 years now and every time something happens (which isn't often) my guy Josh is always my go to. He is out here usually same day and answers all the questions I have.
I cant express how good these guys are. Highly recommend

Mark H.

01/04/2023 12:00:00 SA

The presentation was thorough and informative. I learned a lot, amd was presented with a good deal of info and options. Luis was affable and friendly, as was everyone who answered their phones. This company really has a comprehensive sales system and contact matrix.

Zee R.

1/23/2018

Ruben did a great job addressing my plumbing issues. My first question to Ruben was do you know how to fix Rinnai Tankless? His answer was ..I have 30 years of plumbing experience and he has seen it all. He came on time and had great knowledge of tankless water heaters which is my main concern. From the time they pick up the phone to dispatch they keep you in the loop.

Aaron S.

5/25/2023

We're in the process of fixing up an old house and La Cañada/Monkey Wrench has been very thorough+helpful. Jeremy came today and walked through all options that my family has for fixing the HVAC system and it was very easy to go over our plans for the upcoming summer season. I don't have much experience with getting these things fixed but they make it easy to deal with (for me and my folks). We appreciate their help greatly!

Janice W.

03/01/2022 12:00:00 SA

What a great company. They are all so professional. It was easy to make an appointment and they arrived when promised. Rick was a great technician. He treated me like a valued customer. He was prompt, polite and efficient. He adjusted the temperature of my combi-boiler at no charge.

The maintenance call was a little more expensive than another plumber who quoted me $500 to adjust the temperature. So in all, it was way cheaper than the alternative plumber.

I really feel like I got what I paid for and I'll call Monkey Wrench Plumbing again.

Jim M.

08/06/2012 12:00:00 SA

I called last Thursday morning to have some work done for our office. The guy who answered the phone said someone would call me back, but no one did. I called them back Friday morning and they sent someone out promptly.

Our garbage disposal was not turning on and we needed a water line run to our new refrigerator so the ice maker would work. The total cost was $575, which included a new garbage disposal, as they suggested ours was a goner. He showed me that it was leaking, though it was not leaking before his arrival. I'm not saying they did anything dishonest, just sayin. There was also a small crack in the J-pipe of our sink, which he swapped out for us, which was great.

So in the end they did a good job and got things done.

Arnie M.

06/05/2013 12:00:00 SA

I had a water heater (A O Smith) problem where the pilot would not stay lit. I called our regular plumber who said it was the thermocouple, but that he had never found that particular thermocouple. I searched Google for the manufacturer, typed in my zip code, and after calling a few plumbers on the list, and so not being satisfied, I came to Monkey Wrench. Mary answered the phone and was patient as I explained the problem, and not condescending in the least (something i hear a lot these days).
Today Josh showed up and solved the problem in 20 minutes. He says he's done about 75 of these and only once did he need to return due to a secondary problem.
I have great confidence that the job was donew right and that the life of my water heater has been extended a few more years.
Their refrigerator magnet is in place ready the next time I have a problem.
Thank you, Mary and Josh!

Brooke D.

08/09/2019 12:00:00 SA

Leo did a great job installing a water heater and fixing some plumbing that did not work. He was very knowledgeable and I would highly recommend him to friends and family.

Julia M.

10/16/2019

Interesting experience - these folks were recommended by neighbors, so I'm sure they do a decent job. However, I'm genuinely curious - is it standard pricing to charge $1350 for installation + drilling a hole in quartz to install an under-the-counter water filter?

This does NOT include the actual filtration system - I had purchased that separately.

While the office staff and technician seemed knowledgeable and friendly, I was comparing these services to other bids, and that quote was just so much higher, I felt like I was missing something. I had other vendors give me quotes from $500-$800, so I'm not really sure why Monkey Wrench gave such a high number.

H H.

11/10/2022 12:00:00 SA

We had our hot tankless installed by one of their plumbers, Rick A, who initially told us that our hot water issue would be solved by replacing our tankless water heater. Even though we told him our hot water issue was in one of our showers, he said by replacing it, it would make the issue go away. IT DID NOT. We called Monkey Wrench back to have Rick return to correct issue, instead they send another tech who informs us that our issue is a crossover issue in the shower valve. Imagine my face when I was told that my issue was something more minor and not as major as Rick made it seem. We now begin to think, was replacing the tankless necessary? We call Monkey Wrench again to see how we will correct issue and this time around we get a different plumber who figured out our issue right away and backed up what the second guy said. This negative review is not a reflection of the other plumbers that came after Rick or the helpful office staff, this review is strictly for Rick who came in with the intention to sell us something we clearly did not need. If this is who monkey wrench is as a company, we will take our business elsewhere and warn others of monkey wrench. We read the reviews after our work was completed and honestly, it seems that monkey wrench is only out for your money. And to those potential customers who are considering to use monkey wrench for any project, make sure it is not Rick A.

Vikki S.

1/23/2023

Just had heating technician Johnny V from Monkey Wrench here and his service was second to none! Thank you John for your incredibly professional and swift service. I love that you didn't try to upsell me or get me to do something I didn't need to do. You are what ALL TECHNICIANS should aspire to be. Grateful for you and your efficient work. Thanks again.

Jennifer M.

10/22/2019

Didnt show up to an appointment today. No call, nothing. My tenant took off work to meet him. That's completely unacceptable. They were coming to repair something they supposedly repaired last time. Do not use them!!!

Scott P.

8/15/2013

This has got to be one of the best plumbing companies in LA. They were recommended by the company (Takagi) that makes my tankless water heater since I needed a repair. They were able to fix a rumbling sound that no other plumbers were able to fix. They also fixed some rattling pipes that others were unable to fix. Nice people too.

Zoe B.

3/28/2017

I love these people. They answer their phones and you get to speak with a REAL person, they are professional, knowledgeable and thorough.

N E.

6/22/2022

Michael came to evaluate our main drain(s), for preventative maintenance. He was very knowledgeable and professional, with many years' experience. We appreciated his insights and advice, and his calm demeanor.
This company, Monkey Wrench, bought Conejo Drain Service, which we had used decades ago. The owner of CDS relocated out of state, and left his customers in the hands of Monkey Wrench. We were very satisfied, and will certainly hire them again.

Sam E.

11/15/2016

I had a terrific experience with Monkey Wrench. We moved into a house that has spotty contracting work for most of the utilities and it's been very frustrating sorting them out. Thankfully when we needed our tankless water heater serviced we had Monkey Wrench do the job. The technician/plumber they sent out for the job, Ryan, was everything you want out of a plumber: friendly, knowledgeable, informative and he worked quick and effectively. Should any other plumbing issues come up, and eventually something will, we will call Monkey Wrench right away

Reza P.

8/31/2019

I highly recommend Monkey Wrench Plumbing and specifically Josh. I own a 1927 house with old pipes and Josh has been resourceful in addressing various issues that have come up over the past few years. He is responsive and does a great job. Josh walks you through what he does so there are no surprises. If you want your plumbing job done well I highly recommend Josh and the team at Monkey Wrench Plumbing.

Shoshana W.

09/10/2022 12:00:00 SA

We were quoted $650 for a job fixing a leak. We thought the estimate was high so we asked a friend. My friend and I fixed it in 20 minutes for $7.00. Needless to say we were very grateful we didn't use them.

Christine G.

11/01/2013 12:00:00 SA

I scheduled an appointment to have my water heater looked at and they gave me a time window. They plumber showed up an hour later than the window and no one called, I had to call them. However, even if they did call--it was like a 3 hour window so there really isn't a reason to be late.

They said they could replace the water heater but also wanted to do a ton of other work that seemed unnecessary I told them I only wanted the water heater changed to keep the cost down. They did not give me a price on the spot so I waited for an email quote that came in the next day. It was definitely more expensive than I was expecting (well over $1000) to change the water heater and a couple of connections. I went with someone else.

Sandy S.

6/28/2023

Kai gave me excellent service. He was great with my dogs and explained all the issues for me and fixed all same day. I would highly recommend!

Edo C.

07/07/2014 12:00:00 SA

So - Never in my life did I think I would give a plumber a 5 star review. In fact, I've had only terrible experiences in the past. All those commercials about $99 drain clog repair are complete BS. Plumber comes to your house, claims its something major and tries to sell you hundreds of dollars in crap.

Any, I called monkey wrench because I had just that, a clogged drain (two actually). Nothing crazy. One bathroom had a childs toy stuck in the tub. The other shower was new and had a plastic covering on the pipe that was never removed.

Most plumbers would have made a big deal out of it and pretended it was a major issue that needed repairs. The Monkey Wrench plumber didn't even charge me for the shower. It took him literally 30 seconds to fi. The tub took about 15 minutes and he was out the door for a VERY reasonable price.

Will only use them from now on.

Howard G.

9/18/2012

If you are looking for a plumbing company that will treat you fairly, these are the guys you want to call. I set the appointment, and received an estimate over the phone. The plumber arrived on time, and was able to confirm the job and complete the job in the time that he said he would. I found the guys, lead by WiIder Jimenez, to be efficient in the installation of my emergency shut off valves for the condo gas lines and our hot water heater.
Thank you, Monkey Wrench!

Victoria P.

12/02/2015 12:00:00 SA

Ryan A was the bomb!!! He was extremely professional, punctual, and a pleasure!

Highly recommend.

Pooja K.

10/25/2021

We have worked with Monkey Wrench Plumbing for the last four years. Their service is exemplary many times with the biggest virtue being the promptness and the punctuality. We are both working professionals and seriously appreciate them coming on time. I will not deny that they are expensive and sometimes it depends on the technician they send. However, we have had really good experiences with Rick who has been outstanding.

K. H.

10/24/2016

We had great service again 10/21/16 and 10/24/16 by Daniel, for repairs to our bathtub stopper, toilet flapper, and electric water heater. On time, skilled, friendly, and even easy on the eyes. A tiny bit pricey (kids, take note: grow up to be a plumber and you'll have great job security!) but overall worth it for on-time, job done right! Great communications from Mary and Kevin at the office.

Grace L.

8/31/2022

Reliable and caring. My a/c broke in a heat wave and I was concerned about the heat and my elderly mother I care for. Joe helped David rush the part needed and in 24 hours I had a rebuilt a/c. These guys are kind and respectful. They were the cheapest quote I found and they kindly explained to me what they did in detail and how I can care for my newly fixed a/c. Thank you guys! Thanks to your very respectful apprentice too!

Loya Miller Family

Isabel B.

2/20/2017

Great professional service. We had a hard time finding a company to come out to look at our Takagi water heater. After calling up Takagi, we found out Monkey Wrench was a certified services. After setting up an appointment, Josh came out and diagnosed the problem quickly. Unfortunately, we had to replace our tankless water heater, but Josh was able to do it on the next business day. Josh was friendly and responsive, and knew what he was doing.

Kathy N.

06/06/2011 12:00:00 SA

These guys are good. They were fast, thorough, neat & friendly. Now my tankless system is running the way it was meant to. Thanks Joe, and crew!

Shayna L.

8/14/2017

Total Rip off! They charged 400 dollars to replace a small toilet piece and to get a spoon out of my garbage disposal! Awful people This was after 100 dollars off!!!!

Daniel C.

1/16/2021

Tankless Noritz was not making it above 110, called Monkey Wrench out. Made it within the time slot for appointment, barely but they made it hah. Rick was working with a Trainee and delivered results within a short time frame. Friendly, shared information to help me not need a plumber so soon for the unit, offered options and moved on when I said I just needed the unit to get hotter. No fuss, no muss. I already am getting ready to use them again for another task. Would recommend, would use them again.
Also, a handwritten 'thank you for using us' note came in the mail shortly after. Nice touch.

Jamey L.

01/04/2023 12:00:00 SA

Jonathan was transparent and informative.
he provided me multiple options and informed me on which direction was more cost-effective for my situation. I highly recommend him and look forward to working with him on next steps to resolve our issue.

Justine A.

7/14/2023

Enrique showed up on time, was very knowledgeable and friendly and gave us great information and service! We will be regular customers because of the ease to make an appointment, fair prices and friendly service! Thank you!

David W.

11/07/2016 12:00:00 SA

My Navien tankless water heater decided to stop providing hot water and Monkey Wrench was among the specialists recommended by the manufacturer. Although I had to endure two days of cold water/borrowed shower time from relatives before their specialist was available, I was very pleased with their service and professionalism. Ryan arrived on time, was incredibly courteous, knew his way around the appliance, found the problem, did some trouble-shooting, and was able to provide a temp fix until the official part arrived a few days later. Basically, he saved me from taking yet another five days of cold showers! I highly recommend this company.

Jason G.

06/03/2023 12:00:00 SA

Quote for minor adjustments to a water heater were astronomical. Massive amounts of upselling for a simple job. Pricing was beyond insane. Beware, you could get ripped off if you're not careful. Highly recommend working with a more honest company.

Zikkon S.

10/09/2013 12:00:00 SA

Had a problem with my hot water and contacted a different plumbing company, they came down and spent most of the day trying to fix it to no avail. Wasted my time, money and still no hot water.
I called monkey wrench and they sent one of there hot water technicians the next day. He determined the problem and provided a solution in under 25 minutes. Good responsible company, very respectful employee's and highly recommended.

Marinen M.

12/29/2021

They responded well, and reliable with their time especially this holidays. The work is excellent, but advice is do your research at all times. Otherwise, the work product is pretty excellent and professional. Shout out to Mr. Luis, Kevin and the whole team. Thanks for restoring our gas 2 hours before our Christmas Eve party. It means a lot.

alfred g.

10/23/2015

Great at what they do, fixed an issue with my water heater that other plumbing companies couldn't figure out on first try.

Had another issue with my Central air where they overcharged me by an INSANE amount. I've had this issue occur multiple times in the past, 1-2 times a year for past few years. I've called 5 different plumbers over probably, they simply come in and blow CO2 into my center air pipe exhaust or something. This is what they did also.

Instead of charging me 100 bucks or so for the 10 minute job, I got charged 295!!!! Wtf??!! The guy was working for literally 10 minutes, just blowing air! Was it my fault for not asking how much the price should have been? I didn't imagine they would overcharge me by this insane amount. After they gave me the bill the guy suggested I do something to fix my issue, a 3000 dollar job! Wtf! That's half the cost of installing a brand new system.

Great work, but make sure you get quotes and ask what the invoice will be BEFORE they do the job.

Antoine D.

12/20/2021

Should have read these reviews before I called. Noritz recommended them so I called w/o checking. Another reviewer here sums it up perfectly: They dramatically upsell/hard sell/catastrophize. I'd never seen a technician play that game quite so hard. Wanted 250 to flush my tankless with vinegar for an hour, which I thought was high, but OK. Asked him to show me how to do it, which he did, so I learned something. But then his pump died halfway through and he left w/o charging me. He spent most of his time and energy trying to sell me things I didn't need, and was ultimately incapable of completing a simple maintenance flush.

Zachary G.

10/15/2018

We had a broken tankless hot water heater issue.

You'd be surprised how hard it is to get a plumber on the phone when you need one.

These guys showed up same day and fixed the issue FOR FREE. Turned out it was just a broken remote. Easy fix.

Will definitely call them again when I have another issue.

Great response and honest work.

Dan F.

08/07/2016 12:00:00 SA

Wow. Excellent service. Ryan showed up to fix my hot water heater and was really friendly and thorough. I'll never use another plumbing company. These guys are the best!

Mark H.

11/14/2010

I was very happy with their services. They came quickly, and fixed my hot water heater. When you have no hot water, coming quick and getting the job done, is as good as it gets. Thanks guy, I would use you again and highly recommend you to anyone who needs help. with their plumbing.
P.S.
their charges were extremely reasonable, don't tell them, but I would have paid double that, to have a hot shower.

Jerome J.

03/08/2015 12:00:00 SA

Really impressed with my first experience with this plumbing company - that was recommended by the water heater supplier at the first place. I must say that I got an excellent service. The guy (Marty) was there on time and did a very clean job. Mary was very helpful when I called. I would use this company again :)

Liz V.

10/24/2015

These guys are a rip-off and the women in the office is very rude. I needed a toilet handle replaced and after several trips to Home Depot and OSH to find the right type at about $5 a pop, I called Monkey Wrench for the repair and replace a few faucets while they're at it. They had previously come out before to repair a water heater and charged $135. They come out and said they would order the handle and recommended what type of faucet to get. A different guy came to do the job but didn't have the handle with him and the office didn't tell him he needed to pick it up like they told me. I had him change the one faucet because the hot water handle was stuck in our guest bathroom. He said it would be $350 because it was 3 pieces and would take a couple of hours to do the job. I said okay because I needed it fixed. He did a good job but had to leave and said he would came back the next day and call me to confirm. Well he never did so I called the office and was told that it would be another $350 to replace the other faucet (your basic one piece all in one) and $125 to replace the handle, which by the way now they say they sent back. Are you freaking kidding me!!!! It would have been a total of $825 for the repairs. No way, there are more honest plumbers out there and I'm going to find them!

Kriss C.

07/02/2022 12:00:00 SA

This was never resolved and no one ever called me, you guys don't care about your customers.

James B.

10/13/2015

Our main line coming off the water meter had a small leak, and over time, started to overflowing out of the water meter box onto the sidewalk. Heather, who answered the phone, was pleasant and helpful. Daniel was assigned to the job. He was nice enough over the phone as well, and told me that I was looking at $500 for him to clamp the line and it would go up from there depending on the work performed.

I reluctantly agreed for him to come back the next day since the water had been leaking for some time and I just wanted to get it taken care of. He got to our home within 30 min of his stated arrival. So far so good. He then started to dig a trench from the line all the way to the side walk. At that point he asked if I had work to go to or if I was going to just hang out there with him. Hm. I let him know that I wanted to see what condition the existing line was in, and determine with him what the best course of action would be.

Once he dug all the way to the sidewalk, we noticed that most of the line was new copper piping, and only about the last 18 or so tying into the meter was an old galvanized pipe that needed to be replaced. You should've seen the disappointment on his face when he saw the new copper line. He had been asking me about our sprinkler lines, telling me how much work it was going to take to navigate through our lawn to the house. It was very evident that he was disappointed at the scope of the actual work required.

After a few minutes, he came back to tell me that it was going to cost $750 to replace about 18 of piping. I told him that that was ludicrous. He then said he doesn't have to continue the job, but I would still owe him $500 as that's what it costs to get him out to the job site. Not having any options, I opted to let him finish the work. The entire work took about 1.5 hrs from start to finish. I will never use them again - hope you don't make the same mistake I made either.

B P.

8/14/2021

We called Monkey Wrench Plumbing to replace four sink valves that were rusted. They gave us an estimate of $2000. I called another plumber who did the same job and a little more for $450. I felt like they were taking advantage of us, and now I know that they were.

S R.

05/11/2022 12:00:00 SA

!!BEWARE!! SCAMMERS

I have a fully functioning water heater, but sometimes it drips a little water from the underbelly - no other issues ever with this heater. I asked Monkey Wrench to take a look at it. They took a 5 minute look, picked a lot of items apart, and then said I needed to fix this, that and the other - and it would cost about $1200. I was pretty shocked and said I'd seek other quotes.

30 minutes after the plumber left there was no hot water. I called them and told them that there has been only cold water ever since their plumber left. They told me that they can come back and fix it, however it would cost $1200.

This is the oldest scam in the book - come and look at an issue that is minor, create a large issue and then charge for it. Thankfully I found another plumber the same day who fixed the drip and the hot water for a total $150. He said there was nothing wrong with the heater.

Please look somewhere else for help - this is a nasty and very untrustworthy company. They are complete scammers and very rude when confronted.

He'e N.

12/03/2021 12:00:00 SA

they do good work but way overpriced.. they want 425 to change out a existing kitchen faucet.. that's just labor... not including the faucet

Leah L.

10/26/2012

I scheduled an appointment in advance. They called me to cancel on Friday afternoon, telling me that they couldn't re-schedule me until Monday-- leaving me without functioning sinks for an entire weekend. They were unwilling to help explore alternatives or work with me to get my sinks running before Monday. Terrible customer service.

Edited to add: The owner called me and offered to help. I appreciated the gesture, he seemed like he wanted to help,and it seemed like they had a busy day, but I had just taken an hour to call over 10 plumbers to find someone with availability. Honestly. it shouldn't have taken a poor online review for someone to call to try to rectify the situation.

ALLAXIA D.

08/12/2013 12:00:00 SA

my shower was broken (that thing you pull on the faucet to turn the shower on was completely stuck) and the bathtub faucet was leaking. i wasn't in the mood to call my landlord so she could out one of her incompetent hacks and was willing to pay out of pocket to get it fixed but just hadn't taken the time to find a plumber. on my way home from work i saw a monkey wrench truck a few buildings down from mine so i asked him for a business card. he was just finishing up a job and said he could take look right now. he had the parts he needed in his truck and in less than an hour, i once again have a shower that works (and for a very reasonable price!)

Laura B.

4/23/2019

Unprofessional, no one answers the phones, very hard to get through to any customer service. Surprised they are in business still.

Amy S.

03/12/2016 12:00:00 SA

I had an excellent experience with Monkey Wrench Plumbing and their knowledgeable and kind staff. Kevin, the office, was kind enough to move the schedule around to accommodate my working schedule. I was in back to back meetings and mentioned that I would not be able to pick up the phone to confirm their time of arrival. I asked if he could text me with the details and he was happy to do so. He sent Ryan, the service adviser, who was so through and kind. He was clear in explaining the issue and resolving the problem. My hot water is working great and we are so happy with the level of service!

Kathleen R.

08/04/2023 12:00:00 SA

Resolution still pending. Monkey Wrench reached out in a phone call, asked me to elaborate on my experience, and promised a follow up but I've heard back.

Larry C.

12/30/2015

My Takagi tankless water heater stopped producing hot water. Ryan arrived on time, diagnosed the problem, gave me an estimate for the repair, and repaired the heater. I watched him do the repair. He was very efficient and was clearly well trained. Ask for him by name.

Danielle C.

5/13/2013

Woke up and my shower was cold. Monkey Wrench Plumbing came within the hour to fix it. He was so nice and fixed it pretty quickly. I would highly recommend them!

Mike M.

10/20/2021

Monkey Wrench is the best. I love their processes, friendly and competent employees, and timeliness. They got me up and running on a challenging tankless water heater issue. I am now a loyal customer!

Brett T.

02/06/2022 12:00:00 SA

This is clearly not only a plumber but a sales company. The diagnosis I received for my broken water heater was that it was old, and they no longer made the necessary parts to fix the issue. The plumber said he'd do the work and look for me but his suggestion was that I replace the unit. No more than an hour after he left, I received an email from corporate with three options for replacement ranging from $5500-7500.

To make a long story short, I called another plumber who came out, ordered the part, fixed my tankless water heater for just over $100. It's now been working flawlessly for the last two weeks.

Needless to say, I won't be using Monkey Wrench again. If you use these guys, get a second opinion.

Kristine Y.

04/12/2015 12:00:00 SA

I have a Takagi T-K3 tankless water heater. It worked fine for 7 years then 2 weeks ago it stopped working, started working again, and then after it stopped working the second time, I went on Takagi's website and found Monkey Wrench on their list of approved plumbers. I checked them out on Yelp and since the reviews were good, I called them.

Mary was able to set up an appointment for me the same day! Ryan (one of their experts in tankless water heaters) came out, and he was able to correctly diagnose the issue with my tankless just by listening to my description of what was happening. Once he opened the unit up, it was exactly what he said it would be. Unfortunately, Takagi was closed due to Good Friday, but Ryan was able to get the part I needed the following Monday, and have my water heater back up on Tuesday. He was extremely knowledgeable, courteous, and explained everything that was going on.

Throughout this whole process, both Mary in the office and Ryan the plumber called and updated me on my appointment and part status. Monkey Wrench's prices may be a little higher than other plumbers, but the customer service was top notch, and Ryan's expertise was worth every penny!

Tj Y.

9/23/2022

Attempted over the course of an entire week to set up a service appointment for a simple kitchen drain clog job. With each appointment their dispatcher called to advise that they were light on technicians. At least they called, but I gave up on them in frustration.

Farnaz M.

09/08/2017 12:00:00 SA

Very organized business. Daniel was the plumber assigned for my house and he was excellent. Professional and extremely knowledgeable. Kevin who is the dispatcher at monkey wrench is super nice and amazingly responsive. Answers emails within minutes. I am very pleased. They are definitely my go to plumbers from now on.

JP R.

6/30/2015

I scheduled an appointment to convert my propane gas hose to natural gas. Staff was prompt and helpful. The technician came and told me it was a simple job. He grabbed my tools and was able to unscrew the hose from the grill. He did a great job and I'm happy with the service. But, it all happened so fast that only after he completed the job was I able to ask for the price. And it was expensive. I informed the company and they promised to make sure all technicians inform customers of price before doing the job. I advice everyone to keep an eye for this. Overall, I like the company and would call them again for future jobs, but I will make sure that the price is explained before feeling like I have overpaid after the fact, again.

Jackie L.

2/16/2022

My kitchen sink suddenly stopped draining well... and then almost not at all. Monkey Wrench was the 2nd plumber I called because the 1st advised I pour hot water down the train b/c it was just grease build-up... but that didn't work. I called Monkey Wrench to see if they could offer me a better quote than the previous plumber. Octavio helped me out-- he was phenomenal! He had to come to my unit 3 times because my kitchen sink clog ended up being a massive job that involved the condo... not just my unit. He ended up having to hydrojet the common pipe in the garage. It was backed up super badly. He was prompt every time, tried different methods until we figured out what was going to work, was super kind, patient... nothing but great things to say! He really cared that I got my kitchen sink cleared, and was willing to do whatever it took! Thank you Octavio!! I'm definitely calling Monkey Wrench again for my next plumbing need (though I hope that won't be for a while...).

Teri P.

05/09/2011 12:00:00 SA

never came to scheduled window for estimate, called the next day, think I will pass, also they want $140 up front for inspection, again think I will pass

Rob N.

01/10/2019 12:00:00 SA

My Noritz tankless water heater was leaking so I called noritz to see about the warranty. They recommended monkey wrench plumbing because they are noritz certified. I called and they were able to get a technician out to my house the next day. About an hour before my technician showed up I received a text and email with a picture of my technician and a little background info about him. Josh showed up on time and went right to work. He was able to diagnose my water heater quickly and accurately, all my parts were covered under the factory warranty. Josh was was very knowledgeable about the water heater and related components. He gave me tips on how to better maintain my water heater and plumbing. I made the right choice by calling the experts at Monkey Wrench plumbing to solve my water heater issues.

Julie D.

7/14/2023

I couldn't have asked for a better experience! Luis was professional, highly skilled and very personable. He went above and beyond to fix the problem in the most expedited and cost effective way, without compromising quality. We will definitely be using his services again for any of our plumbing needs.

Simona V.

11/27/2015

Thank you Monkey Wrench to fix my sinks in the Kitchen.I was calling a lot of different company after Thanksgiving dinner but nobady responded not even the next day a left a lot of voicemails. Monkey Wrench picked up the phone right away and came very quick in the morning.Dany was awesome and also give us discount!!!!I will use them again for sure!!!

Sarah K.

10/28/2021

I called them to change my water filters located on the side of my house . I already had the parts , they charged me $125 dollars a service fee . He was quick and efficient.
Highly recommend this company .

Allison B.

1/27/2017

I don't even want to give one star. we have been completely taken advantage and overcharged by this company on 2 occasions and the quote they gave for another issue would have been the third had we followed through with it. I have had words with the owner who says they would never take advantage of their customers, but that is all talk. NEVER use this company. I have so much to say but don't want to waste anymore energy on it. Just trust all the bad reviews, they are a rip off!

Michael B.

07/09/2020 12:00:00 SA

I reached out to Monkey Wrench Plumbing after having ongoing difficulties with my previous plumbers. The staff at Monkey Wrench was extremely helpful and responsive when I first reached out to them. Josh (the plumber assigned to our job) quickly visited our house to assess the problems we were having with our tankless water heaters. He was able to clearly explain the repairs that were needed, gave us a range of options to go with and offered his expert insight on each option...no pressure or bias. After we selected our repair option, the job was completed efficiently and, most importantly, correctly! I have to say, dealing with Monkey Wrench exceeded our expectations. I recommend them without hesitation.

Lue A.

11/11/2021 12:00:00 SA

Just had Luis C. come over to take a look at our water heater. He was great in explaining what was wrong and what had to be done. Really appreciated his honesty and kindness, we should have more people like him! Great service!

Lance J.

7/20/2023

The level of communication was fantastic. Luis was honest, trustworthy and wanted to make sure I was comfortable it his assessment of my tankless water and the descaling process. I will definitely ask for him by name next service.

Eric S.

6/22/2022

Easy to deal with and very organized. Also Mike was awesome, really nice guy, I'll request him in the future.

Monkey Wrench Plumbing, Heating & Air