SPS Plumbing

My AO Smith water heater had a scary fire hazard issue which was luckily covered under a recall. SPS Plumbing was one of the two authorized plumbers for repairs, I contacted them last week. Throughout the process I was happy with the responsiveness from this professional company. They have an organized process with intake questionnaire, from which they schedule appointments. They send texts and emails to for scheduled appointments, as well as reminders one day before. I was also pleasantly surprised to receive a text on the day of appointment indicating Reuben was on his way - again, great process and communication.

Reuben showed up on time within the two hour window provided. He was very knowledgeable about the recall problem and went to work right away. After he finished the repair - which was a faulty parts replacement - he showed me the failed part and explained why the issue was happening. I appreciated that he took the time to educate me. On top of his professional knowledge, Reuben has a calm and friendly personality. I also asked Reuben a question on something unrelated to the repair, to which he answered with great detail.

I highly recommend SPS Plumbing as a company and Reuben as an amazing professional! Thank you!!!

Our Takagi tankless water heater stopped working on a fine morning 1 week back. I spoke with Vanessa at SPS the same day and she managed to get someone to look at the issue within 2 days. The technician John quickly root-caused the issue, spoke with AO Smith (service provider), and got us a full unit replacement for free. Before the week ended Vanessa ensured to place an order for our heater and got us an appointment today (1 week since the problem happened). Today Bob and Ruben were here as scheduled and took care of the replacement in under 2 hours. Hot water is back!
What we found great about all the professionals we spoke with at SPS was that they were all very patient to explain the issue and super professional. I wish SPS the best.

Thank you for always answering my plumbing questions and concerns.. Thank you your honesty and doing the job right the first time . I highly suggest and recommend sps plumbing !!!

I ordered the tankless water heater from SPS in 2021, they didn't follow the user manual and wrongly installed the remote controller outdoor under direct sunlight. I pointed out the issue and they came back fixed the mistake. However, they want to charge me additional labor cost for fixing that mistake. I discussed with them right away in March 2021 and I believe the case was closed. But all of sudden after one year in 2022, they hired a debt collection company to chase the additional labor cost from me. I tried to reach out to them and they said they will call back, but never called back. I provided all the evidences to debt collection company and they also chose to ignore those facts. Very disappointed with them and be careful if you want to select this company.

Love my home water filtration system thanks to SPS Plumbers I have such soft hair and skin now.
Fast and reliable!!

Our water heater stopped working, A O Smith was amazing and provided us with a FREE replacement even when we were at the edge of our warranty. SPS Plumbing was assigned to the task. Their entire team was professional, communicative, and prompt. Vanessa was excellent at coordinating the project. The team that came in worked very efficiently and cleaned up. A O Smith and SPS have a client for life!

They charge an extra $185 to climb up a ladder to look at a water heater. If it was an install I would understand. It takes less than 30 secs to climb ladder, 30 secs work $185, this is a complete rip off. When I stated with them that this does not make any sense to charge $185 dollars to climb a ladder that I provided, they said fine, we will send to collection agency. Consumer beware!

I have Rubin from SPS plumbing come by 1 per year to clean the burners in my tankless water heater. He is always fast, thorough and neat. Highly recommend.

I contacted SPS after I had a sketchy installation on a tankless water heater. Thus company knows their stuff. Call them you will not be sorry. They cleaned up the install  and now I feel safe. I loved them so much I signed up for a service contract. Just plain excellent!

SPS replaced our natural gas water heater. The job was well done and passed inspection. Quote was in line with other companies.

SPS came out and helped and got our new sink installed. This is the third time we have used this company and they never disappoint. Very professional and they know what they are doing. They explained everything along the way. I am very pleased and very happy with their service

I'm happy to see that most people have had a good experience with these folks.  I felt like I was in for a really good experience at first but I was wrong. I called them to get my AO Smith water heater fixed.  They diagnosed it as broken and remarkably, had a new unit ready to install the next day.  That should have been my first red flag as these units don't just magically appear. New unit was installed, labor charges were charged and about a day or two later it was obvious that the newly installed unit was not working either.  I called them to have them come back and they could only get to me 4 days later as a result of an end of week request and a lack of bodies on their end.  I cut ties right there. I paid them a lot of money and got nowhere, lost faith in them.  
If you can micromanage the job, advocate for yourself and you have some sense of what to expect from a plumbing repair situation, you might have a good experience. I was just too exhausted from chasing them down and feeling like they had been deceptive with me.

I'm a word, lifesavers!
We just moved into a home where everything was redone, including a new tankless water heater. We were so excited to have on demand hot water....but that was not what we got. Constant temperature fluctuations and the dreaded cold water sandwich was a daily occurrence. John from SPS came out and after a good diagnostic session he realized there was clearly an issue as well as previously unnoticed physical damage. John and Modesty worked to source a new unit and replaced it ASAP! The SPS team is professional, fast and great to work with!

Our Navien NR-240A Tankless Water Heater unit broke down and left us shower with cold water for about a week. SPS Plumbing crew did a fantastic job to procure and install a new Rinnai RSC199iN unit in our garage. Yay... we now have hot water for shower again, and it has been working flawlessly so far. I am very happy with the service from SPS Plumbing and the total bill is very reasonable.

I don't know much on plumbing myself and was suggested SPS plumbers by a friend. I got in contact with Modesty who was very helpful with me to set up an appointment that was set around my dad and I's schedule since we work at the same times. She was an all-star for the right times and eventually    got the right times for me! Good Job Modesty!

We called SPS because our water heater wasn't working properly. Reuben was great- very professional, timely, and helpful. He diagnosed the problem quickly and returned the next day to repair it. We're very happy with the service.

Outstanding service !!

Shawna was very super efficient in calling back and  extremely understanding to schedule a technician for replacement of recalled parts in my water heater within 1 1/2 hours. John, the technician, was  knowledgeable, fast and very polite.

Highly recommend these folks.

Great! Fixed my AOS smith water heater noise issue.
Ruben is very friendly and professional!

I have always seen Yelp responses like this from companies and wondered whether the company actually does make things right.   Well, you have my contact information so let's see if you actually reach out or not.  

We don't disagree over anything that has happened.   Yes, you told me there was an initial $185 fee.   But I was also told it would be taken off the total if I had you do the installation.   No, I did not end up having you do the installation, but can you fault me for losing confidence after what happened?   Yes, you still removed and discarded the water heater.   Now was this a $550+ service?   Heck no.   No plumbing company charges even close to that.

Update: 7/22/20
Well, the owner Mr. Sosa did actually end up calling me back and apologized for the situation.   Offered money back though I'm fine being charged a fair value for the work they actually did do.   I didn't write the original review or this update for the money though, but rather just to keep my fellow Yelpers informed.    As I mentioned before, the technicians were all great, but the office receptionist really dropped the ball.   Mr. Sosa assured me he's looking to rectify the situation.    I can't give 5* considering all that happened, but for a company acknowledging their mistake and looking to rectify it show me that they are an honest company.

I would highly recommend these plumbers. They come in a timely manner they call ahead and let you know when they will be arriving. Ruben showed up with mask on and was was very Courteous and polite.They are great to talk too. Any questions that you might have they will answer. I had my tankless Navien water heater flush every year by these guys. Any of my plumbing needs they will first to call.

When the best meets professionalism this is who to hired
I'm glad and very happy that I hired this company, by far the best , I had a tankless water heater and plumbing work done by this guys , not only the service was the best the job speaks for it self , if you looking for a plumer this is your stop look no further and do your self a favor , HIRED THIS GUYS you will be glad you did , look forward to have them back soon for another job , THANK YOU STEVE and the crew

Steve was at my house yesterday to troubleshoot a hot water problem for us. He arrived on time and got to work on our Navien tankless water heater
It was taking over 20 minutes to get hot water to our shower. He went through the diagnostics with Navien, checked all the faucets, tub and shower and increased the flow to the shower. He serviced the system, and when I took a shower this morning it took only a few minutes to get hot water to the shower. I was amazed, and had a great hot shower! Steve is polite, friendly and very knowledgeable. I will highly recommend this company to anyone looking for a great HONEST and REPUTABLE plumber
THANK YOU STEVE!!!!

Steven is awesome. He found the problem within 1 hr and helped me registered my unit and order the parts from Navien.

My Navien NPE 240A water heater doesn't have hot water coming out since last Friday (tried restart, cleaned air intake filter, etc.). SPS Plumbers is the 3rd business I contacted.

The 1st technician showed up on Saturday, tried to trouble shot for 40mins and could NOT identify the problem. He told me he has another appointment waiting so he has to leave. He refuses to call Navien tech support because it takes time.

The 2nd technician showed up on Sunday. When I made the reservation, the lady over the phone told me it doesn't matter with water heater brand. But when the technician came onsite, he refused to provide service because they don't work with Navien. But they still try to change to for $85 for inspection (excuse me?) We agree on $40 after reviewing the phone call record.

I contacted several other services who are on Navien list near my location but they either told me to replace the whole unit for $2500 or refused to provide service because the water heater was not installed by them.

I finally made a reservation with SPS Plumbers for Tuesday, the price is not the least expensive but it totally worth it. Very professional and reliable. Steven showed up on time, did a quick test, called Navien tech center to help to troubleshoot. He helped identify the problem within one hr and gets me hot water back. I strongly recommend SPS if you also have a Navien tankless water heater.

After a few days without hot water, I was referred to SPS for a water heater recall. They made an appointment for the same day, the fix was quick and easy and the gentleman that came out was friendly and professional. He even explained to me what the recall fix was and how lighting the pilot is a little different with the new technology. Great experience!

We had Ruben came to our house 3 times for 3 separate jobs.  Each job was done in a very efficient and professional manner.   The jobs involve doing a burner replacement on AO Smith water heater recall, installing new kitchen faucet, replacing water regulator valve outside the house, replace old inlet valve on water heater, and installing water sediment filter.   Ruben was very meticulous in checking his work to make sure there are no leaks.   Also told us all work is warrantied against leaks and call him anytime if there is a leak.  So if you are looking for a good and efficient plumber ask for Ruben at SPS

Brilliant and prompt service both from the backend office and the technician. Had a leaking tankless water heater, which had to be replaced. They worked with the support to get a replacement heater and took care of all the logistics of having the replacement unit shipped and finally getting it replaced.

Second time using SPS Plumbing.  Once again, outstanding service.  Booked an appointment to have them come out and take a look at our circ pump which we thought would need to be replaced at significant $$$.  Reuben arrived on time and promptly resolved the issue with the pump, no new unit required, yay!  We also wanted his consult on how to properly drain our water heater.  We ended up having him do it for us while showing us how to do it ourselves next time.  Reuben was very personable, knowledgeable and informative throughout the entire process.  Can't say enough good things in our experiences with this company.  They are genuinely committed in providing top notch service.

Called that they could come early. The pricing was up front, parts ensured to be on the van. Efficient and professional with Covid protections.

I been using Steve and others at SPS plumbing for about 4+ years now and he and his team are great. Very quick to respond when I need a simple drain unclogged (I run a dog grooming shop).

I've also used them for bigger projects like installing a 200 ft gas line and water heater, hooking up tubs and running water lines with copper pipes. Steve's work is guaranteed and he gets the job done right the first time. If anything isn't right he fixes it asap. Prices are almost unbeatable. Nothing but good things to say about SPS. Will continue using their services for the foreseeable future!

We had to replace our water heater. It's a power vent type. These are not easily available at your local Lowe's.

I called around several plumbing places to get quotes for the water heater + installation. SPS Plumbing was the best with their quick response, service over the phone, and price.

During the day of the installation, their technicians let me know when they will be arriving. They did an excellent job.

I highly recommend SPS Plumbing, and plan to use their services for future plumbing needs as well.

By far the best service we ever had!
Our water heater broke and we were disparate to find someone who can help us but only Sns responded quickly and with kindness.

The owner Steven was very knowledgeable about the water heater system and he did it very quickly and timely manner.  I would definitely use sns again!
He didn't try to sell me or be pushy like some plumbing company and he was very honest.

Steve showed his profound experience and knowledge on water heater and fixed the problem quickly. Very impressive and thank you.
Definitely strongly recommend him.

I was having issues with my water heater that no one seemed to be able isolate why our water heater was throwing an error. We had recently upgraded the gas line to a dedicated 3/4 inch line, which we thought would do the trick. I contacted Rinnai and was instructed to contact one of their authorized vendors. We reached out to SPS Plumbing to see if they could do a warranty repair. Setting up an appointment was easy and the person coordinating appointments was great. Once the technician got out to our site  he popped off the panel cleaned off a few sensors. Ran tests with running the water after cleaning the sensors and still nothing was working. He did a few measurements from the gas line to the unit. Comes back and tells me that our gas line is too small. I reached out to my plumber that originally did the piping and he was certain that the SPS tech was wrong as he had already looked over all the specifications and they are to what is required. From there it just felt like SPS was making up whatever reasons needed in order to get me to spend more money re-piping versus truly isolating the problem. Next he says that well there's too many right angles and that's impacting the gas flow. My plumber says no there's only one right angle so thats not too many. At the end of it he just says we need to increase the piping and that someone would send me a quote. Before leaving I asked him specifically that if we do increase the pipe size that our water heater will work and he replied yes. I get a quote for $1700, but I am still skeptical and reached out to my previous plumber who did the job instead. He was seriously trying to prevent me from spending more money as he said that he didn't believe that SPS assessment was correct. Anyways ended up upgrading to a larger size piping per SPS's recommendation and guess what.....it still didn't fix the problem. I managed to find a company that specialized in water heaters and they were able to isolate it to the exhaust fan which has now been replaced and our system is back to working better than ever. Seeing the water heater company vs SPS troubleshooting my issue was like night and day. SPS tech just kind of did his own routine and didn't really seem to deep dive into the issue and made more assumptions without testing any of those theories. The other company sat on the phone for over an hour with Rinnai running different diagnostics and eventually was able to figure out exactly what was causing the issue. I felt like I was getting ripped off and that they were just trying to figure out how to squeeze more money out of me. It also makes me wonder that knowing that the piping wasn't the issue, what would have happened next. That then I would have to pay them to change out the ventilation on the water heater which would have just piled on the expenses on something that shouldn't have cost me anything close to that. I ended up spending more money than I should have in order to fix an issue that had they been focused on fixing it versus making assumptions I could have avoided.

We purchased a AO Smith water heater from Lowe's.  After installation, it made a humming sound.  We couldn't return it to Lowe's and were told to have a plumber of their recommendation come out to fix it.  They gave three names.  After calling the other two names listed and receiving no response, I called SPS.  The company exceeded our expectations in sending someone out to repair our faulty water heater.  I would highly recommend SPS Plumbing!

Our Whirlpool water heater broke down and struggling to find a good plumbing to fix it. Whirlpool Customer Services recommended 3 different companies. I was lucky enough to get in touch with SPS Plumbing!!! The receptionist was so helpful and friendly. Within few hours, the Repairman came and fixed the water heater for us right away. He was also super friendly and professional. I don't have enough words to express my appreciations toward his service....
Thanks A Million SPS Plumbing!!!
~tc

SPS Plumbing is the definition of an excellent service provider.   Steve is honest, responsive, punctual, and well worth the time he puts into solving your plumbing problems - tank and tankless both.   In fact, he is one of the only specialists I've found who is extremely knowledgable regarding tankless water heater systems.   He did what even the manufacturer Takagi could not...   Steve has mad skills!!!   Definitely a repeat if needed.

We couldn't be happier with the services we received when the burner on our hot water heater needed to be replaced.  They were able to quickly get us scheduled, and Rubin was so knowledgeable and thoroughly professional.

When our tankless went out after just 6 months, it was a challenge to find anyone who assisted with our home remodel to come and take a look at it. So we went to Yelp and requested assistance from multiple sources. SPS came through for us both in speed of communication and honesty in their work. In the end, they were able to identify and resolve the issue as well as worked with us to have our unit correctly updated in the manufacturer's database so that the work was covered by their warranty! They went way beyond what we were hoping for, and are now listed as our primary contact for any of our plumbing needs.

Thank you SPS!!!

Great guys. My water heater is also used to heat the house, and it's complicated. I have dealt with previous water heater problems at my place years ago so I was expecting another winter without heat.  When the installer hit a snag and needed help Steve, the owner, came out and would not quit until the job was done.  Fantastic service and workmanship.

I have used SPS Plumbers about four times now and I've been very happy with the results on each occasion. My dad, who has been a general contractor for decades and has very high standards, recommended them. He's never wrong! Steven was professional, communicative and I felt confident I was getting a fair price and high quality work. I will definitely use them again and again.

SPS is a professional licensed plumbing contractor who are very to work with. They helped me completed multiple job including new constructions. Their job is fantastic. Steven, Bob and Ruben are all very nice persons. They care about my jobs more than I do. With competitive price, they use high quality materials. I would recommend them to anyone who needs plumbing services.

As a general contractor it is very important to surround yourself with a good cast of subcontractors. Steve and the crew at Sps plumbing always exceed my expectations! They are very knowledgeable, informative, and get the job done in a timely manner! They are always a pleasure to be around and work with, which makes the job site a lot friendlier and fun. I highly recommend you call Steve at Sps plumbing for all your plumbing needs!!!

Our uncommon, AO Smith Power Direct Vent gas water heater was generating a blower prover fault. I called SPS, and left a message. I got a friendly and polite call back in 10 minutes. Chris came out the same day.  We ordered new parts from AO Smith, and when they arrived, Steve came out. He found the problem, that AO Smith customer support was unable to solve, (a ball of fiberglass insulation in the air intake pipe). I also had them change the anodes and flush the tank. They were very consciousness of not getting water on the floor and wearing booties to protect our wood floors. Really respectful of our home.

Kudos to Rubin and SPS plumbers.
We have a 5 year old tankless water heater. Recently it started having wild fluctuations in water temperature. I did some maintenance stuff myself that did not seem to fix the problem. After talking to customer support, it was recommended that I clean the combustion box. I looked at the instructions and determined it was a little beyond my comfort level. Customer support gave me SPS Plumbers name as an approved service partner. I emailed them and after a little email tag we got them scheduled the next day. Rubin came out and let me tell you, I could not have been more impressed with his competence and professionalism. I asked if could I watch him do the job I thought was too hard for me. It was a good call to not do it myself. Rubin had the job done and buttoned up within an hour while at the same time explaining what he was doing and issues he was dealing with.

My water heater required a fix due to a recall issue. The first authorized dealer they pointed me too never called me back after 4 calls... I asked for another and they gave me SPS Plumbers' number.

Called them and I got a timely return call. They gave me an appointment and we were set. The day of, Steven gives me a call a few hours early giving me a heads up that he's running fast, would I be there earlier than expected? Sure!

He comes and fixes the problem effortless. I had to joke with him that there was no hesitation on his part in jumping in and fixing the issue. He was nice to chat with. He gave me the low-down on the recall, he answered some questions that I had on the water heater, etc...

I was impressed enough that when it comes time for a replacement heater I will call them to do the work. Fast, courteous, and pleasant.

Call them for a repair refer from the manufacture. They were the only one that answer their phone from a list of 3 places. Very courteous, professional, and friendly. Schedule me in the earliest time slot they had and took down all the information they needed to order parts for the repair. Then came out on time and did the repair and explains things out very thoroughly. The tech was very friendly and knowledgeable during his repair. Thank you for the great work.

If you have a condo and like me, desperately looked for a power vent type US made Hot Water Heater, SPS guys are the ones you want to contact immediately. I rarely write good reviews for business, but I have to do this one.

I am still traumatized by HomeDepot's cheap Rheem hot water heater which were all made in Mexico. So much trouble and so much drama with Rheem! DO NOT TOUCH those water heaters made in Mexico, especially Rheem!! You will regret it if you don't believe me simply because you will have very hard time returning it. You need to get a US made water heater and get SPS install it for you and install it right. Steve knows what his crew is doing and Shawna will set you up in time. Enough said

I used these guys for some work at my business and I was very pleased. Steven is the guy who came out to assess the problem and was very professional came on time and on the second visit the second guy Ruben was able to help Steven finish the job quickly. They were able to answer all my questions and didn't over charge me like I have been in the past. I will definitely be calling back for any future services I may need

I had two great experiences with SPS last year. This year, not so much. The job was to service my A.O. Smith Vertex hot water heater.  That meant drain, flush, pull out as much sediment as possible, and replace anode rods. (There are two.). On the first service call, everything was fine except he had no anode rods.  He said he would order the rods and call me.  A month later, after no word, I called them.  On the second service call, one of the anode rods was the wrong part. He was to order the right part and call me.  Two months later, I called them. On the third service call, he again had the wrong part, but it could be made to fit by rerunning some of the piping, which was done without talking to me first and seriously inflated the bill.  I called SPS with my concerns, and she was to talk to people in charge and get back to me. That was a week ago.  I'm still waiting.

I contacted multiple plumbing companies, and SPS plumbers were the only one who showed expertise for the tankless water heater I had issues with. They came in to flush the water heater, but unfortunately due to the bad scaling that was on it, the water heater had a leak on the heater exchange, which is common if not regularly flushed. In any case, I called SPS plumbers the next day, and they sent Ruben again right away, which investigated and took care of everything to make sure we had a replacement unit! Scheduled a replacement, went smoothly, they were really nice, professional, and took the time to ensure everything was done properly, not rushed (even though we can tell they have busy schedule) ! Contacting them on yelp is also such a breeze because they're very responsive, the people I was in contact with were Shawna (Gaby), and Ruben, I've already started referring them to people I know have issues with plumbing, definitely recommend !! Another nice plus is that you can pay the invoice online, very easily and have clear detailed receipt !

Steven and the guys are some of the best in the bay area. There service is top notch and customer service is a high priority with sps. Been using them for the last 5 10 years or so. If you need anything from them you just let them know.

Got SPS plumbing contact info from manufacturer (AO Smith) when water heater failed to ignite after only 17 months in service. Out of the list of AO Smith certified technicians these are the only ones I could reach, so far so good
Here is the timeline:
1. Monday - Diagnostic charge was $170/hour, and the technician spent half of that time calling manufacturer and playing on their cellphone. Per diagnosis gas control valve needed replacement and shipped from manufacturer (free shipping option is ground only, so I paid extra $53 for UPS next day air)
2. Tuesday - no calls from them and all my calls/messages went nowhere.
3. Wednesday - got a call saying that 1 part has been received today (that's Wed. not Tue. !), but 2 parts needed replacement (which was not on the original invoice and never been discussed with me) my suggestion that they made a mistake was rejected.
4. Thursday - called AO Smith in the morning and asked them to clarify how many parts needed replacement and when they were shipped / received. AO Smith stated that only gas control valve needed replacement and it has been shipped on Mon. and received by SPS plumbing on Tue. (UPS tracking confirms that) Called SPS plumbing again and reported my findings, after some deliberation they called back and said that I was right and they can send a technician today to replace just the gas valve. The technician arrived pretty quickly with a box matching AO Smith shipping label, which confirms they have had this part since 9:57AM on Tuesday.  The part has been replaced (that's another 1/2 hour charge) and thankfully water heater is ok now.
Summary - Overall customer experience was not good, resulted in many unnecessary calls back and forth which could have been easily avoided. I will not be considering this company in the future.

We needed someone to come as our waterless heater stopped working.

They came same day and worked with customer service of Takagi to fix the issue in 2 hours.

They charge by hour and are reasonable for working on complex systems like waterless heater.

They have an answering service who will take down your information, but they cannot make appointments.  You need to wait up to 24 hours to hear back if they can show up!  This is not a great business model when you're dealing with plumbing emergencies!

Steven and John really know their stuff when it comes to water heaters, especially the new tankless stuff.  These guys are more than just plumbers, they're technicians.  They answered all of my tough questions about the newest AO Smith heaters.  For the price, you're not going to find a more skilled group of water heater specialists who will get the job done, and get it done quick!

This company is one of if not the best local plumbing companies Ihave ever delt with. Every step of the process from the first phine call has been handled with proffessionalism and courtesy.  Their staff is knowledgeable and easy to talk to. They work was above satisfying and their quotes are manageable and reflect the job. Also I have had them work on my parents and family and friends. last but not least they keep a very clean jobsite from beginning to end. this company is highly recommended.

Referred to SPS by the distributor who sold the water heater to our installing plumber to advise on an error code on an AO Smith Water Heater.  The code remedied itself and SPS insisted on coming out to check it for safety reasons.  I insisted that if their team was going to do nothing then there was no need to come out and I'd let them know if the issue resurfaced.  There was no discussion of cost or rates.  Sure enough, a 2-man team (for some reason) came out, picked a couple of pieces apart from the water heater, put them back on, and wrapped up in 20-30 minutes and handed me a bill for over $150.  As no discussion of rates occurred and nothing was done I was not pleased with the charge, a week later the company offered to remove the charge in an effort to keep me as a customer.  Fast forward 2-3 months later, I called SPS this time with an actual problem, no return call after 5+ calls.  Mind you we have no hot water.  I placed a call to the distributor who then called SPS who informed me that my number had been blocked and they'd rather not do business.  I will certainly go elsewhere from here forward for my plumbing needs, at least have the decency to call someone back when you're the primary technicians for AO Smith in the area.  Call it karma if you want to, but when your team insists to come out even when a customer doesn't need service and then hand over a hefty bill, I don't see that as good business practice.

If you are in need of a thorough professional and knows what he does then look no further. Steve at SPS plumbing is the man for the job. From the time I called them to book an appointment to explaining me what's the process involved he was extremely helpful. My water heater broke and I had to go through the painful process of claiming the warranty to get a replacement, steve helped me in making the process pain free from talking to the suppliers to picking up the new one to replacing the old one. If you are looking for a reliable, hastle-free and a dependable plumber to solve your problems SPS plumbing is the way to go. I would strongly advise you guys to call him for all your plumbing needs.

I have been using SPS for over 5 years now.  We had some work to be done on our pipes a few years back and had requested many quotes from different companies.  SPS was very responsive to our needs and provided a fair quote.  They were professional, timely, but what I was impressed with was that they really seemed to care that we were satisfied.  We also received a follow up visit!!!!  Since then, they have become our go to company for all our plumbing needs.  They even take care of our rental properties as well.  Thanks Steve and John.

Mel D.

My water heater needed repair so I contacted several local plumbers. SPS Plumbing's quote was the lowest. That can be a little iffy because it was lower by a lot, but I went with them anyway since they sounded like they knew what they're talking about and because of the good reviews on Yelp. Response time to my messages were prompt, and the technician John was here within the time frame they stated, which was about an hour of my inquiry. (That's awesome!) Everything was done and working properly in less than an hour. No more cold showers!! I'm happily recommending them for all plumbing needs!

Steve is great.  My mother's water heater went out and I had to go through two other plumbers before I could find one that was reliable and honest (before I found Steve).

The first plumber we called came, and said he could repair.  He said he had ordered the part from his supplier.  Day two, he said the part did not come, day three, he was sick and didn't bother to tell us.  I called the Plumbing outfits owner, and he said that the unit could not be repaired.  It's an AO Smith 30 gallon, installed in 2005.  I gave up on that plumber and called another one (now day 4 without hot water).

The second plumber who came (also a high rating on Yelp), said the unit could not be repaired and that it would have to be replaced:  100% markup on a new water heater as well as just as much for installation.  Yikes! Bye-bye.

Now we are on day 5 without hot water.  I decided to research why a water heater fails, found common reason, and called the AO Smith factory in Tennessee.  Surprisingly, there was someone who answers the phones at 6am PST on a Saturday.  I asked if they still made replacement parts for my model and they do.  They were able to provide me with plumbers who had been through training on AO Smith Water Heaters in my area.  Of the list they provided, Steve at SPS had the highest ratings on Yelp.  I immediately called and he had an answering service who took my message,.  I also  submitted a request for quote online.  Within an hour, he phoned me back.  Yes he could come Monday morning between 8 and 9 am.  Yes he arrived on time.  Yes he fixed the problem with a repair THAT DAY. Yes, his price was fair.

I will definitely use Steve again and HIGHLY recommend him.  He is dependable and honest!

I have used SPS twice in the last few years. They helped me get a tankless water heater replaced that went bad after 2 years. I ended up getting a cool discount from A/O smith with their help. They just installed a water filtration unit for me. This is a small shop that takes care of business. I went through a few of their Yelp reviews. Some people like to use Yelp to get even or to be a pain in the ass. When I read a Yelp review its to determine if the company is good at what they do. Its to find out what kind of service they provide. I could care less if SPS has a sucky answering service!!! SPS took care of us on two separate occasions and their work was spot on....Thanks guys.

When the burner for my AO Smith water heater broke, I called a few plumbers who cover that brand. Other companies told me that my four-year-old model was discontinued and I would need a new model at a cost of $1400 for labor/installation (no parts included in that because it was still under warranty). Steven, owner of SPS Plumbing, helped me see that the other guys were upselling me, then he ordered the part I needed and installed it for less than $300. Thank you! Great service.

We had been without hot water for a week!  Plumbers tried to fix the hot water heater, and then SPS came and they lit the pilot light.  AND the we had hot water.

When other companies did not return my call, SPS plumbers did not ignore my call.  Shawna quickly put me on their schedule, and the owner, Steven Sosa, came to rescue my brand new AO Smith water heater.  He was very thorough and quickly fixed the problem.  Great service and prompt response!  Will definitely use this company again.

After receiving notice about the recall of A.O. Smith hot water heater parts, I contacted 3 different plumbers. The first two plumbers didn't respond at all. I called both more than one time and left messages. One of them even has a receptionist taking down my information. Yet, no one has called me back to schedule an appointment. Then, I was given the phone number of SPS plumbers. Not only did I talk to a very friendly lady, but my appointment was scheduled right away. On the day of the appointment, I thought about calling to remind them (the experiences with the previous two plumbers make me worry that it's too good to be true to have a plumber coming for the recall). No need! He called me to come earlier and showed up right on time. He made the repair and explained the billing procedure in details. He is very professional and did an excellent job!

SPS and Rueben totally saved the day. A copper pipe leading to my water heater sprung a leak and left me without hot water. SPS  responded with a technician within 2 hours of my call.  Rueben was friendly, knowledgeable and very professional and fixed the pipe in an hour.  I would highly recommend SPS and would use them again.

Great service and great guys to work had questions they where answer and explain so I wasn't confused thanks John and Steven!!!!!

I was highly pleased with the service they provided. I needed my salon sink installed in my boutique. They were extremely professional and informative on what they were doing. Definitely recommend

Any body can sale a new Water Heater. Not everybody can fix one. These Guys know Heaters and are total Pros. It took them 5 mins. to figure out what was wrong and repaired it at a fair price.

These guys are great.  They handled a warranty repair of my water heater.  I had no problem getting an appointment, the repairman they sent knew his stuff.  I would definitely use them again.

We had a very positive experience. Our 18 yr old water heater needed replacing rather urgently. They responded promptly and offered alternatives. The plumbers were professional, skilled and good communicators. We are happy with the results.

Great service! Trust worthy and reliable. These guys are really responsive and punctual in addressing our plumbing needs. Highly recommend .

SPS Plumbing is by far the best company I have worked with. Steven and his crew are extremely efficient and knowledgeable. I have called SPS to do work at my own residence from a small leak in the bathroom faucet to replacing a water heater SPS has always got the job done. Living in the Bay Area it is not easy to find quality work for a reasonable price and SPS Plumbing does exactly that. Steven and his crew make sure that you are on board every step of they way and understand the process. I was beyond please with their work. Everything was handled in a timely manner. I refereed SPS to my parents when their water heater went out and SPS was able to get the job done the same day. Will definitely be calling them with any plumbing need.

Steven does excellent work. Helped facilitate and replace an AO Smith tankless water heater (that had gone out in only 3 years) using the company warranty, saving me a LOT of money. Highly recommended!

I moved into a remodeled house with a new tankless water heater. Within a couple weeks the water heater would shut off mid shower. I called SPS to see what was wrong. The manufacturer had them run several hours worth of troubleshooting to prove that the water heater was defective. Other plumbers may have given up since the manufacturer was originally not giving into the fact that the water heater was actually defective. Eventually they relented and the manufacturer replaced the water heater for free. I had SPS then install a filter to prevent future scale build up from hard water as well as a direct gas line between the water heater and gas regulator. SPS did excellent work, showed up exactly on schedule, and was professional. The owner was also reachable by cell for any concerns. I had issues where other plumbers either didn't know how to work on a tankless water heater or didn't even call back to schedule and appointment. I'll definitely call SPS again for any plumbing needs.