For an emergency and small job quick fix they are the perfect plumber .
I have used them twice now, the first time was installing my toto Toilette, this time fix leak under my sink, I was scheduled to install my dishwasher then they got there they wouldn't install it because they found a small leak under the sink and so I called these Guys, no answer then I found another one and got an appointment for Friday and it was Wednesday after I made the appointment Rob called me back and told me that he will have someone come over in one hour. For me that fair enough for the pricey trip and they got the job done.
The way they set up their service is they will come out for one hour price set ( you can ask them about the start price before they come) plus parts, if your job is finished within that one hour, you have to pay that one hour set price only plus parts not less not more even if they only finished your job for 5 mn you still pay the one hour price they offer you however if your work needed more than one hour they will then build you more by calculating the extra hours they add.
I think they are best for small job that need to get quick fix, if you have a bigger job that will need more time maybe they are not the best, pricewise.
Though they work effectively, they don't try to waste time to bill you more, up to know their job at my house has been fall into the one hour task and this time they give my husband 10% discount because he was complaining about the price, since they were there only for half an hour.
Now I actually have question about the company, I am not sure if these people that come to do the job is from the same company or from whatever available plumbers out there, since the numbers on my bill and the person I spoke to set up the appointment is different.
In all I will call them again if I have any emergency, something small and need to get fix quickly. Also it seems the people install my toilette is the same as the people fix the leak, very effective.