Mark T.
03/04/2019 12:00:00 SA
Recently contacted Simpex for a quote to Repipe my house with PEX. When I called in, I spoke with Joseph, he took my information and said he'd have Brian Udo (owner) call me back to set up a time for a quote. Within about 10 minutes Brian was calling me, he was available the next day for a quote. Brian was at my door (on time), we walked around and he explained the whole process and how it was going to work from start to finish. Once he finished going over the whole process, I had pre-made a list of questions to ask, Brian completely explained everything in detail and made me feel comfortable. He gave me the quote right then and there. His price was not the lowest, but all the quotes we had were within a few hundred dollars (except for 2 which were ridiculously high)
Actually his price was just a bit higher because we had a few extra requests. We have a water softener and wanted it moved to a different location in the garage, we also had them hard pipe from the main to the hose bibs in the back yard (due to not wanting water softener water to connect to hose bibs cause softener is salt based and will kill your plants) and lastly we wanted all new faucets and shower trims in the whole house. Brian said this was not a problem at all, and his price was not much higher to include all these requests as opposed to other quotes that didn't include these requests. I immediately called my wife after Brian left, and told her Simpex was the way to go! Our main reasons for choosing Simpex: Competitive price, Ability to do right away, The friendliness and helpfulness of their whole staff, permit process, THEY DO DRYWALL REPAIR IN HOUSE! (No sub)
The day of the job, the crew showed up right on time, and Edgar (job foreman I think) was super friendly and explained again what was going to happen that day. The crew started at 7:30am covering everything in the house, furniture, the floors areas where they were not going to be working etc. There was quite a few guys I'd say 6-8 or so. They were just go-go-go, not in a frantic pace, but more like a well oiled machine! It took an hour to prep the house then they got to it, they were cutting open walls inside and out. I checked in on them every hour or so, just wanting to see the progress, and wow! There were guys all over the house, inside, outside, and in the attic, they were just running the PEX all over the place. A few times there were minor issues where Edgar came to me and inquired what I wanted to do, he never rushed me or anything, allowed me to call my wife and go over the issues with her. None of the issues were because of Simpex, it was issues that were ours, they just wanted to be sure they gave us the options on solutions and allow us to determine which route we were going to take moving forward. All the issues were simple but loved how they were patient for answers. By 2:45 or so the whole house was done, and they were cleaning up. By 3:30 the crew was finished and our house was back in order. The next day Simpex set up the inspector to come out for permitting. Inspector showed up, and flat out said this is one of the best repipes I've seen then he went on to say he inspects a couple a day and that he felt positive these guys did a fantastic job.
Saturday the crew showed up to finish by patching up the drywall. Edgar also showed up to fix a couple things and look into repairing something (that wasn't due to Simpex). The drywall crew started in on the patching. The patching was perfect, the matching of the texture was perfect, and the cleanup was perfect. It was amazing to watch from start to finish, to have your house go from being clean, to looking like a tornado hit it, to clean again. Every moment was absolutely smooth. It's all due to the professionalism, the respect for our home, the friendliness of all the employees in which we spoke with in the office, to the crews on the job site. Every single step of the way was fully explained and we were never left in the dark about what was happening, and what was next. Brian was easy to approach and always always always answered his phone when I called. Doing any kind of work to your house can be extremely stressful and everyone at Simpex understand this, and they go way way way out of their way to accommodate and to make you feel like they are there for you, because they are. I would HIGHLY recommend Simpex if you're thinking about doing a Repipe. If you have any questions about my experience or what to expect, I'd gladly answer them, just message me on here and I will be more than willing to talk to you about my whole experience. I am so happy that I went with Simpex. Nothing is more important to a customer than feeling like the company they hired makes them feel like they matter, from beginning to end. Simpex does that and more. Excellent job!!!