Description
Expert Plumbing & Water Heaters, INC. provide full range of commercial and residential quality plumbing service with honest, reliable and professional plumbing service. Some of what we specialize in: • Sewer Lateral Inspection in the City & County. Certified Sewer Inspector. • Water Heaters repair/replacement (Tankless & conventional tank). • Sewer Drain Lines Hydro Jetting & Snaking. • Full re-pipes of water, sewer and gas system. • Kitchen faucet installations/repairs. • Garbage disposal installation/repair. • Toilet installations/repair. And many more services. Expert Plumbing & Water Heaters, INC. is your one stop place for all your plumbing service needs. We treat our customers like family and friends. We always go above and beyond to ensure the job is done properly, on time, and on budget. We believe our customers will always receive the best service. Give us a call and experience Expert's Plumbing exceptional customer service!
HISTORY
Established in 2012.
Expert Plumbing & Water Heaters, INC. is a family owned and operated local business that's been providing the residents of Santa Cruz and its businesses with full range of plumbing and heating services since 2012. Expert Plumbing was founded by Talal D. and his brother Moe. Expert Plumbing & Water Heaters, INC. is your one stop place for all your plumbing service needs. We treat our customers like family and friends. We always go above and beyond to ensure the job is done properly, on time, and on budget. We believe our customers will always receive the best service. Give us a call and experience Expert's Plumbing exceptional customer service!
ABOUT BUSINESS OWNER
Expert Plumbing & Water Heaters, Inc. was founded by Talal Dakkak. Expert Plumbing truly became a family business when he was joined by his brother: Moe Dakkak. Together, the brothers have had One Simple Goal: to provide their community with honest, consistent and reliable plumbing service and options. They offer a full range of commercial and residential services throughout the community.
From the owner:
Growing up in a family of small business owners and entrepreneurs, I saw what it took to build a business from the ground up. I always imagined owning my own business that was family run and operated.
I’ve been so fortunate to have my brother join the team and to serve the community of Santa Cruz County together.”
~ Talal Dakak, founder of Expert Plumbing & Water Heaters, INC
SERVICES
Sink Repair, Emergency Services, Faucet Installation, Pipe Installation, Bathtub & Shower Repair, Toilet Repair, Electric Water Heater Installation, Drain Installation, Leak Detection, Gas Line Services, Backflow Services, Garbage Disposal Installation, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Sump Pump Repair, Virtual Consultations, Sewer Services, Water Heater Installation, Water Heater Repair, Pipe Repair, Drain Cleaning, Toilet Installation, Faucet Repair, Sink Installation, Tankless Water Heater Installation, Garbage Disposal Repair, Gas Water Heater Installation, Bathtub & Shower Installation, Electric Water Heater Repair, Hot Water Recirculation Pump Installat…, Sump Pump Installation, Tankless Water Heater Repair, Water Heater Leak Repair, Water Filter Services, ,
Reviews
Solid five stars. Solid.
Here's the dealio -- earlier this week, water started coming out of a main line drain trap in the front of our house. For years now, it's been the huh-i-wonder-what-that-drain-is-for fixture that I've been walking past, blissfully ignorant.
Here's the thing though - it's easy to ignore stuff... until water starts to come out of said stuff when you're not expecting it to. Then, mild panic starts to set in... especially when you're heading out on a family vacation in two days.
I must have called about 5 plumbing companies and most didn't get back to me (or if they did, weren't available for 5-6 days). Then, by sheer coincidence I tried Expert Plumbing **10 minutes AFTER their business hours stated they were closed**. Talal picked up and was an absolute joy to chat with. Like, for reals. He patiently discussed the issue with me and even suggested that I check with a septic specialist first. I was pleasantly shocked; a plumbing specialist taking time out AFTER his work day to discuss an issue and NOT try to upsell me on unnecessary stuff? Whoa.
I ended up requesting their service anyway (which admittedly ended up being a septic thing anyway). Either way, it demonstrated for me the integrity and honesty that Expert Plumbing has as a business.
Ok, ok, I'm rambling. But point being, if you have plumbing needs, go here first. They're fantastic.
Carol L.
04/04/2023 12:00:00 SA
The photos below tell it all. The installation job of my new bathroom sink with old parts left in and it leaks and this is how it looks.
Expected to be paid to provide an estimate to put in a new hot water heater. Not diagnose a problem, mind you, that's already known - not to haul anything away, or buy anything, or touch anything - just to tell us what they want us to pay them to perform an installation.
This is not standard behavior and it meant we just went somewhere else. So should you. Find a plumber who doesn't need the money so bad they have to charge you to tell you what they're going to charge you.
If they tell you their time is worth something (we agree it, it is), and driving costs gas (yes, it does), ask them why their competitors can handle this with modern technology like photographs, or video chat.
He gets points for good communication and responsiveness, but we did not have a problem finding a competitor who didn't charge for an estimate.
Christine F.
07/11/2022 12:00:00 SA
We noticed pooling water in our kitchen on the floor near our refrigerator. We had water leaking out from behind our newly installed refrigerator that was getting into the wallboard behind our refrigerator as well.
I contacted Expert Plumbing over the weekend. They were able to send someone out first thing Monday morning to assess the issue.
Communication was excellent. They set up a one-hour arrival window, sent me the name of the plumber coming to my house, and keep me informed of his arrival via text message.
Talal D. arrived at my house on time and asked about our COVID preferences (masking etc.) prior to entry. He then proceeded to look at our issue. He ran a quick test on the water line, identified and fixed the problem right away. No need to return for more extensive work or opening up or wall.
He suggested we leave the refrigerator our and have a fan pointed to the wall to dry it out the next few days.
I am a very happy customer- love the quick fix and service. I will definitely use them again for any and all plumbing issues without hesitation.
Have a plumbing issue?? - My advice - Contact Expert Plumbing today. You will be glad you did.
Honest, exceptional communication, conservative with recommendations, and free with their tips and advice. On top of all that, each person I've interacted with has been friendly to boot.
As opposed to some obviously misinformed and targeted reviews, I find their quotes to be competitive and most reasonable for the quality and care they provide.
Any time I need plumbing help, they'll be the first I call. Shoutout to Jacob for great work!
The fee estimated by Expert was far too high for our simple job
that they inspected and described as difficult,
so I called another local plumber
who had the knowledge and skill to keep it simple
and the price very reasonable.
So I would not call Expert in the future.
Chris H.
04/04/2023 12:00:00 SA
We had a break in our main waterline to the house. For the most part, the service from Expert plumbing was excellent. Job done quickly, done well and they came out the same day I called. The technician was friendly, courteous and made sure that I was satisfied with the work and answered any questions. My only reservation (why 4 stars) was the price. A little steep for the time spent and the materials needed (simple replacement of a leaking copper elbow). I can't complain too much since they were the only outfit that would come out the same day but I know my regular plumber would have charged a lot less.
Adam A.
08/11/2022 12:00:00 SA
My clear and honest review speaks for itself.
You guys are overcharging for simple work.
Any person with a brain would not use your service after reading my review.
John H.
12/04/2021 12:00:00 SA
These guys are the absolute best! This is the second time we have used them, Our water heater went out right before we were having 10 guests over (all vaccinated) at 2:00 pm on a Saturday. I called them at 9:30 and my call was promptly returned. They had my new water heater installed and running by 1:30! Note that this was a Saturday and we were more than delighted by their customer focus and service. Mo did an outstanding job. Cleaner than it was when he came, They are our go to plumbers! Thanks again Talal and Mo for saving the day.
I highly recommend these guys for any plumbing issue no matter how big or small! They are responsive, punctual and fair...I could go on. And they're willing to work with you. They really do treat you like family, it's not an exaggeration! Moe fixed our problem but was also understanding, professional and caring to say the least. The true definition of altruism. He even was mindful about quietly closing the front door while he went back and forth to his truck because he saw I had an infant! During my whole experience, from my initial phone call to the finish line, every detail was clearly communicated with me. Seriously I can't recommend them enough. I'm so glad I called them. I hope you do as well, I know you won't regret it!
Jacob was great to work with. He arrived right on time and opened a blocked kitchen drain that I could not fix myself. He worked quickly, but was very thorough.
I will used Expert Plumbing again!
Expert Plumbing replaced our main service line November 2021. Talal came out quickly to provide a quote, talked through various options, and ended up making the best bid out of a few plumbers I spoke with. His communication is great, he's very knowledgeable, and very professional.
Quinn came out for the heavy lifting and did a great job - he worked quickly and kept the work area neat, too. Both Quinn and Talal not only provided great service at a fair price, but are also nice, friendly people you're happy to have around while they're working.
Jacob and Alex were awesome! We had a plumber from Roto Rooter who completely botched the job. J&A were able to correct the problem, do things the right way, and were very efficient, clean and professional. They clearly had the correct expertise and were also quite pleasant to deal with. The estimate process was very fast and accurate as well.
Cody C.
04/07/2022 12:00:00 SA
Showed up on time, stayed on a reasonable budget, and did great work. Would definitely hire them again.
Tom F.
09/03/2021 12:00:00 SA
Replaced a standard hot water heater with a new energy efficient on-demand unit. Moe and Talal plus their crew were timely, responsive, clean and easy to work with. I highly recommend Expert Plumbing. I am a commercial GC and know a good contractor, these guys are right up there with the best.
Quick summary of our issue: We had water draining onto the floor from the bottom of the vanity in our master bathroom... and we needed a new garbage disposal because the one we had, developed a bullet sized hole in the side and was spraying water everywhere. Yes, both these events happened on the same day. I called Expert Plumbing. And the following morning at 8am, Jacob and Ariel arrived to save the day. Jacob quickly diagnosed the problem and came up with a plan of action. In the bathroom, the galvanized piping had failed and broke off the drain waste vent. The horror! But no problem for these guys... Ariel cut through the drywall in the adjacent closet to access the pipe and then they both worked together to make the repair. Jacob rebuilt the drain from the popup at the bottom of the sink, to the connection to the drain vent. Also, Jacob replaced the garbage disposal with one they had in their truck. Cost wise, both repairs took less than 3 hours and came in well under what I was expecting It to cost. I also got tons of free advice. From beginning to end, the whole experience was completely painless... in fact it was pleasant. And the place was cleaner than when they started. Almost makes me wish I had more plumbing failures so I could have them back at our house again. It's an old house so I'm likely to get my wish.
Nick M.
02/09/2022 12:00:00 SA
Expert Plumbing was responsive and communicated well. The technician did a good job fixing up our sink drain which had become a persistent problem.
They did a good job but it was expensive.
I called them to repair a gas leak near the gas stove. The gas valve was so old and needed to be replaced. They charged us $785 for that work even though it took only an hour for a technician to finish that work.
I needed the leak to be repaired by the weekend so I accepted that price but maybe not next time unless I'm in a hurry.
Other than the price, they are okay. They came for my appointment on time, explained well about the problem, and advised me on proper maintenance. Just expensive.
Pamela S.
11/04/2022 12:00:00 SA
This is the fourth time that I have used Expert Plumbing and I remain incredibly happy with the service that they provide. Talal is responsive and clear and does quality work. He remained diligent with follow up when he was sent the wrong product . Ariel was respectful and clean and pleasant to be around. I would recommend this company to anyone.
Dan I.
09/04/2022 12:00:00 SA
Miguel and his apprentice did a couple of plumbing jobs for me over the last month, and they did an excellent job. Between unplugging a toilet and bringing a previously installed water heater to the municipal code, they communicated well what they would do, they did it professionally and left the site clean. The company itself was very good at returning phone calls and scheduling the work promptly. What more could you ask? I would definitely hire them again.
Mila B.
07/01/2021 12:00:00 SA
Well another winner on my list of contractors,just had my new electric water heater installed.Expert manager came out and consulted which type was best for our house .The guys came and connected new one,check water temp,pressure and all that stuff.They had to work pretty hard under my half basement.Miguel and Kwin took apart and removed old one ,had to climb up and down my hillside !Im surprised that the company stayed with their bid price; these guys worked their butt off!
Place is cleaned up I have really fast hot water ,now to see about solar next.Btw I'm switching from my old plumbing company who didn't know how to do it.
Thanks again Guys!
Great service from Moe! Highly recommend Expert Plumbing. Stopped a shower leak in a time efficient manner and with assurance that the job was going to be completed.
Prompt service, polite and efficient employees. Overall great service. Kind of pricey though, and only gave me a $25 senior discount on a $1100+ bill for my 95-year old Dad.
(Edit 8/28: Talal called me right back and offered an additional $75 senior discount for a total of $100, as he says to honor our seniors. What a nice gesture! I am upping my rating to 5 stars, and if I could I would do 6, because Expert Plumbing is also Prompt, Professional, and a good value. Thank you Talal and Max and Moe for a great - and FAST - job!)
Saturday had a faucet break and hot water pouring out. Water shutoff under the sink was stuck. Had to turn off water to the whole house. Needed a fix quickly! Called and they could only come out on Tuesday. Then Talal called back within 30 mins and they were able to send someone out immediately!
It's a double vanity and had to completely replace the faucet - so actually two of them so they'd match. Got them at Home Depot and met the plumbers at Dad's house (good timing!).
Max and Moe were extremely polite and worked efficiently to fix the problem. Replaced two faucets, and two shutoff valves (the other two were relatively new and didn't need to be replaced - good on them that they recognized this and didn't 'upsell' me on replacing them.)
They drove out here in the boonies right away and saved the day, honoring our seniors - Thank you!
Expert Plumbing is fantastic! I've used them twice now and the owner is so courteous of your needs and finances. He will work with you to make sure you're comfortable with pricing and great service. His plumbers are super kind and caring to your needs. They are respectful as well. Can't recommend enough. Who else will come out and give you a free estimate without charging you a fee. Expert plumbing does that and it's great! Thanks again guys!
We recently had Expert Plumbing come out to give us a bid on replacing some old pipes under the tub in our vacation home. They were super prompt in responding to my inquiries, got us on the schedule quickly, took great care during the inspection, cleaned up after themselves and presented us with a detailed, fair and reasonable bid. While we ultimately went another route it had nothing to do with Expert Plumbing - they were a dream to work with and we will definitely be using them in the future! Highly recommend!
Very knowledgeable. It will take time for a written estimate and it will be higher than most anyone. Be prepared for labor charges $200-300/hr. They will overestimate for a worst case scenario, then finish early and charge the full amount. Happy with the quality, not so much the value.
We used Expert Plumbing to set up a gas fire pit. Mo handled the install with great professionalism and friendliness. He arrived when scheduled (and I loved getting a text saying he was on the way to my house) and did everything as promised with no fuss and no muss. No last minute price surprise, either!
Highly recommended!
Vicky T.
05/06/2020 12:00:00 SA
The new house needed lots of love which included plumbing and electrical. Both companies I used recommended/ knew each other which was a plus. I want to say thank you Expert Plumbing, specifically Talal for the immediate response time, scheduling appointments and follow up on the initial job. I was able to schedule an appointment with ease through Yelp, and after an estimate Talal fixed the water heater and kitchen sink. He immediately came back the following week when the kitchen sink was having a drip issue. Sink was fixed. Customer service was stellar and by far one of the best I have experienced in 2020. My plumbing phase one is done but in the future I will definitely be calling Expert Plumbing for my bathroom sinks. Again thank you for providing quality service to the 831!
I've called on Expert Plumbing for 2 problems and have been very happy with their service.
Most recently, they located, diagnosed, and repaired a water leak problem that was costing me about $150/month.
Their work was professional, friendly, and they were in and out for a complex repair in a matter of hours.
They also proved very dog friendly!
Raphaella L.
02/09/2022 12:00:00 SA
I called Expert Plumbing to resolve an issue that I had with my garbage disposal. They were so fast and efficient! I highly recommend this company.
Kathryn S.
11/01/2021 12:00:00 SA
Fast response, quick appointment scheduling, efficient and friendly service, great job! Thank you!
Talal came and solved a problem with our instant hot water heater right away. We really appreciate his approach and care.
I have called Expert Plumbing for several problems in my older home. Some well almost asking for advice like do I need you to come out for this? Or is this something that's within your scope or should I call someone else? What sort of vanity would fit in the bathroom etc etc I'm thinking I'm probably a pest but they have never treated me as such. Always get a prompt honest and patient response. Again thank you to you and your wonderful crew. Please stay safe!
Talal, Moe, and Quinn are my three favorite people on this planet. Talal and Moe have come to the rescue a handful of times now. My old mountain home has it's fair share of issues. So grateful for their quick, fair, and thorough/well done work.
Very professional, great communication about timing and options and really great work. Happy to have found them will definitely use them in the future. They replaced my whole house (well) filtration system.
Im actually writing this for my work, which is who hired expert plumbing for a toliet repair.
We had a leaking toliet, and called a few local outfits to get quotes; being a business, we have to run things through accounting and typically ask for invoiced repairs. After several frustrating calls to other plumbers that wouldnt even come out to do a quote (which would cost $99 up front...paid in full now!) We finally got a referral to expert plumbing.
The guys at expert were straight shooters, and came out to see the problem that same day. Both brothers were professional, honest, and confident in what they do. They gave us several options ( the cheap fix or the more expensive replacement) they offered to invoice us, and were ready to schedule the repair.
Every step was painless, and the results were awesome. Not only will we call them first from now on, we put them up on our board for our customers to call!
Expert Plumbing has been a god send several times at our house. Talal and his brother, Mo and the one other plumber that has done work at our home are experienced, careful and pleasant to work with. I recommend Expert Plumbing to anyone that has a plumbing issue. They return your calls quickly and response to your problem in a timely manner.
They are my first call for any plumbing issues.
Dana C.
06/06/2022 12:00:00 SA
I scheduled an appointment to address an issue with a frozen lever in a tub for a property I manage. I was able to easily coordinate an appointment. The plumber arrived and the tenant mentioned two other issues to him I had not been notified of. The plumber then told me about the 2 other issues and gave me a ballpark quote of 800+ to fix all 3. After 2 hours, he recontacted me and said he dealt with the 2 issues the tenant mentioned and would be unable to fix my initial request but they would send me and additional quote. The initial work cost over $550 and didn't fix what I called them for. They pushed me to approve the quote quickly as they would be able to come back and finish that day with 2 workers. The quote to replace the tub lever was over $1500 dollars and this was given without having seen the access beneath the tub. No other options were suggested that would have been more reasonable. Over $1500 to be able to take a bath? We fixed it ourselves for less than $50. Horrific is all I can say. Never ever again will I contact this company.
Lorena D.
08/09/2021 12:00:00 SA
Very prompt to respond, excellent communication. Have not compared their prices to others, so I cannot comment whether they are average or high. They are very helpful on explaining throughly, what needs to be done.
Jen T.
07/09/2019 12:00:00 SA
Our water heater crapped out on us the previous evening, so we definitely needed a plumber the next day STAT! We don't have a regular guy/gal so we're just Googling and calling. We call a couple of numbers, get answering machines, but when we called Expert Plumbing, Talal answers and says he's at another job and will call back within 30 minutes. 20 minutes later he calls back, we make arraignments for him to come, he even texts on the way to give us his ETA. We get an estimate, we say okay, and he's done in a few hours. Bam, that's how it's done!
Talal does excellent work and went over everything we needed to know about our new water heater--besides providing gold star customer service and communication. This is the kind of skilled service provider you want. We highly recommend Talal and Expert Plumbing.
Bad experience with Expert Plumbing and Water Heaters. Quick warning to folks looking for a plumber: Just got an outrageous quote for a new elec hot water heater. $2200! Tank costs them what, $4-600? So $1700 to hook up two water lines and three electrical wires? Will never call again. I would rather of had someone else do it, but instead I had to drop everything and go to Home Depot. Bought a Rheem 50-gal tank for $399 and my brother-in-law and I installed it in about two hours. They might have flashy trucks and hand-held tablets for quoting, but to my thinking they are a total rip-off.
Abe M.
07/07/2019 12:00:00 SA
Talal from Expert Plumbing responded to my request for an estimate right away and provided a comprehensive estimate for a new water heater and fixing a leak in a bath.
He completed the work in one day and was able to have someone deliver an outdated part for the leaky handle in the bath. It was expected to take a few days to obtain the part but Talal found it locally so he could install it on the same day.
Talal installed a water heater for me in 2017 and I was very pleased with the quality of the product and his great service. I didn't look for anyone one else when I needed another water heater to be installed. Expert Plumbing & Water Heaters is the only company I will call for all my plumbing needs.
Abe
Craig F.
05/01/2019 12:00:00 SA
They came to my house the same day! Great experience!
I called expecting a gruff contractor and got a very pleasant gentleman, Talal, that not only scheduled his service team to come out the same day, but also offered a nice conversation. He seemed to really care. They showed up within their 2 hour window (not 4 hour window like lots of other places) and were able to fix the problem in less than an hour. The cost was reasonable. Both plumbers were really friendly, knowledgeable and respectful of our home. The day that started with an overflowing shower ended quite nicely! We will certainly do business again.
Chris D.
05/07/2019 12:00:00 SA
My husband called Talal last Sunday night and left a message. We didn't expect a call back until the next business day. Talal called within a half an hour and set up an appointment first thing Monday morning. We had a leaking water heater and Talal went through all the safety measures with my husband, so that we didn't have any further water damage.
Talal is always professional and prompt. My husband said that he kept him informed every step of the way re: timelines and most importantly, he kept to the timeline. Talal is meticulous with his work and incredibly thorough. Talal has also done work for our daughter and son-in-law and our neighbors and they rave about him as well.
Expert Plumbing always goes above and beyond and provides exemplary service!! We highly recommend!
The owner Talal, is responsible, fair, and personable. His staff plumber, Miguel, courteous and professional. I am so happy to find a local businessman for my plumbing needs who is as expert as the name says. I really appreciated the quick response and regular text communications I received. All was a promised in redoing and upgrading my washer hook-up for a new machine. Furthermore, Talal extended himself to find me a contractor on short notice to complete the drywall work needed to get me ready for my new smart appliance. I recommend Expert Plumbing highly to anyone who wants high quality plumbing work done in their home.
Pete W.
03/08/2019 12:00:00 SA
From scheduling all the way through installation, the 2 brothers were very kind and helpful.
Needed 2 toilets replaced and didn't want to attempt on my own after struggling with a sink replacement. Moe was very quick and pleasant and had them both replaced in an afternoon!
Chris C.
09/11/2018 12:00:00 SA
I needed my water heater replaced and called expert plumbing to do the work after seeing all the positive reviews. In short, the owner is eager to have a satisfied client and responds quickly to email. However, the heater was initially installed out of level and was visibly leaning. The area around the unit wasn't picked up and the recirculating pump wasn't plugged in. The owner corrected the first promptly and I dealt with the rest.
The water is once again hot, the unit is now level and the family is happy. However here are my post-event thoughts: Talal the owner has fine intentions and is a good communicator. His employees (or at least the one assigned to complete my job) was hasty and should be given a completion checklist to consult for every future job.
Maurice L.
06/10/2020 12:00:00 SA
I can't say enough good things about this family run local business. Immediate responsiveness, prompt scheduling, on-time and high quality work, honest, polite, work space left meticulously clean. Installed a new water heater and made related repairs several years ago, with all working perfectly ever since. 2 hot water tanks went out this AM during shelter-in-place ... Expert stopped by within an hour of calling (masked and respecting social distance). Turned out to just be pilot lights out. restarted them - taught us how to do it for the future - courtesy call. Will use them as first choice in the future, especially in support of a SCz mom and pop shop. U should too!
We had Talal and his brother re-pipe our home in Seabright. They did a great job, were clean, polite and offered sound advice. Most all of our neighbors on our street use Expert Plumbing and I can see why. Above and beyond....
Penny Rich
Talal was very prompt, friendly and professional. We discussed the project (installing a pressure booster), upon completion the installation was clean and final cost less than estimated.
I highly recommend Expert Plumbing and will use them for future needs.
I don't know how to thank these people. My pilot light went out and management stayed with me on the phone to help me without charging me, troubleshoot, since the pilot light was not coming on per water heater instructions. They helped me overcome my fear of smelling gas with reassurance since this would have been expected mildly with the manner in which the water heater needed to be addressed. Bless you!
Talal and his brother, Mo, are both experienced, fair, and responsive to the customer.
I had a stubborn clog in the bathroom sink, and this company was the one who could get to the job the soonest. Mo arrived on time, was friendly and professional. He took care of the problem with alacrity, and soon all was well again.
I highly recommend Expert Plumbing, a fine, local, family owned company who provide excellent service at fair prices.
Sincerely,
Paula
I live far away now but kept my rentals in Santa Cruz. I had a call from a tenant that a pipe had blown and spewing water in the yard. Called Expert and they were there in an hour, dug out the pipe and tee. FIXED!!
Fabulous!! Thank you, Mo and Talal, you make remote rentals possible!!
I was informed by the local water company that I had a leak of 20-25 gallons an hour. The water company and I walked through the property to try to figure out where the leak was. We were unable to detect the location of the leak and the water company recommended I call a plumber for leak detection. Talal from Expert Plumbing came and tried to figure out where the leak was. We thought it was probably coming from a leak in the irrigation. But, it was hard to detect since my shut off valves to the house and irrigation were old gate valves that were not closing all the way. Talal suggested we change the old gate shut off valves to ball valves to better detect the leak. I also asked Talal to put on a pressure regulator on since my water pressure to the house is very high. Aaron from Expert Plumbing did the work the next day. Once the new shut off valves were installed and we could shut off the water completely to the irrigation we realized that the leak was not coming from the irrigation. It was most likely a leak on the water main which was bad news for me! I was referred to a leak detection specialist to come find the leak or to abandon the water main and install a new water main to the house. I decided to think about it overnight. The next morning there was a puddle of water underneath the newly installed valves. I called Expert Plumbing and they came back quickly and dug down underneath the new valves and found a leak in a U joint on water main. Aaron repaired the leak and I am so happy to say that I am no longer leaking water. This was a very stressful situation and Aaron and Talal handled my problem expertly! Thank you!
Joyce R.
04/07/2018 12:00:00 SA
Our water heater was leaking and the guys from Expert Plumbing were able to come out the next day to look. They were able to replace it and install a new one in the tight space that we have.
Only qualm was that we didn't get a detailed invoice. Meaning, we got our invoice, but it wasn't itemized. I would have liked to have known how much was labor, parts, tax, etc. but what we paid was within the ballpark of what we expected, so I didn't sweat it.
Otherwise, super friendly guys.
Way too expensive !!
Over $600 for about 90 min work.
Very nice guys but
I won't be calling them again
Although work was performed well I think they overcharge
We called Expert Plumbing while on a trip because a hose-bib corroded and blew off the side of the house. A friendly neighbor turned the water off at the street and then Expert Plumbing came out and fixed the problem the very next day so water could be restored to the house.
Very happy with their responsiveness.
Very quick to respond to the online request for a quote and they scheduled me right away! Excellent service by a friendly plumber who was extremely informative and worked hard to find the problem immediately. He diagnosed the issue, gave me a quote then got the part and replaced it within the hour! When out shower pressure was so low it was at a dribble I assumed the worst and that it would take forever. I did not expect it to be fixed the same day! I will be calling them for any future plumbing services!
Jason T.
04/12/2019 12:00:00 SA
Unfortunately I had a water main break between the house and the street. Costly repair. Expert plumbing was very responsive when I called and in setting up an appointment to review the issue and then multiple discussions to get it resolved which required replacement of the line.
Expert plumbing did a good job trying to minimize the damage to my front yard and worked quickly, efficiently and professionally to replace the line.
I will use expert plumbing again, thanks guys.
I called yesterday morning about a seriously leaking faucet under the kitchen sink. By late that afternoon Talal had come in, evaluated the situation and replaced the whole unit as it was 20 years old. He was able to accommodate my son's need for quiet during his online class at University.
The water heater on my mother's mobile home was way beyond done. I contacted Expert Plumbing and received a quick response. The job was extensive but they competed the work expediently. Good communication and response time, and thorough job. We would definitely recommend them.
We have used Expert Plumbing multiple times at both our home and business office and have had nothing but amazing experiences. They're very responsive and provide high quality service. Both Talal and Moe are really knowledgeable, trustworthy, professional, and genuinely nice people.
We've used Talal at Expert Plumbing, originally to replace a faucet for us, and now to replace all of the pipes in our house. Each time he was friendly, communicative and fair in his pricing. Also, he's done a great job. We will continue to use him whenever we need a plumber (which hopefully will not be often).
As a real estate agent, I need to have a team of experts on hand that are reliable and professional. Expert plumbing are consistent and at the top of my list!
Jenny Thompson
Sereno Group
#01960391
Of course I'd have a complete kitchen sink clog on the Saturday of a 3-day weekend, after I thought I'd fixed it using liquid products the day before....didn't seem likely I'd be able to get a plumber for a while. Which is why I was so pleased to have found Expert Plumbing. I sent the Yelp request in the morning, was texted back within 10 minutes and Mo was out that afternoon. They sent a text confirming when he'd be here, with his picture. Then another text when he was on his way. He did the job quickly, no mess and explained everything he was doing. He even gave me advice how to clean my shower drain inexpensively... white vinegar! I will be using them for any future plumbing needs.
Kelly V.
06/11/2019 12:00:00 SA
Moe and team were incredible. They installed two sinks, dug a drain pipe, and put up a vent pipe. Everything was done efficiently and professionally. They truly did an amazing job. We'll be calling them again if we need more work done.
Bill L.
02/07/2018 12:00:00 SA
We just moved into a home with a 20-year-old water heater. I called Expert Plumbing and Talal got right back to me. His brother Moe stopped by that afternoon. They had a customer cancel for an install the next day and they scheduled us for installation. Moe explained the options. A 40-gallon conventional tank was the best solution for us. Moe returned the next day, removed the old heater and installed the new one. He arrived right on time and completed the job in 1 1/2 hours. The old water heater was not up to code, e.g. no pan under the heater, as well as some bad connections.
Their customer service, knowledge and professionalism is outstanding. They are a small family-owned business and you can tell they care about their customers. We will certainly use them for future plumbing work.
Expert plumbing came and replaced our broken water heater today! They quoted us at the most fair price we found late on a Friday night and proposed coming Monday morning, which was before anyone else offered us. They were professional, wore masks and boot covers, worked quickly and thoroughly, and checked their work. Our neighbor had a similar problem with their water heater and they took on both jobs and completed them all in the same day. We felt very confident with the work they did and felt they cared about the job. I would hire them again!
I contacted Expert Plumbing to repair a leaking water heater. They were able to come out the same morning to provide a quote, and came back and finished the job the same day. The work was done well, and communication was excellent. Work site was cleaner than they found it, and the workmanship looks very good. Highly recommended for your plumbing needs.
PATRICK M.
11/07/2020 12:00:00 SA
These guys stepped up to the plate - Highly recommend to anyone in Santa Cruz that needs a plumber!
In 2018 we contacted Expert Plumbing to replace a toilet in our studio in Santa Cruz after researching plumbers in the area (and receiving an outrageous quote from a competing company). The work was done quickly and capably and at a reasonable cost.
In January 2019, our tenants in our rental house in Santa Cruz informed us that their shower was backing up. Without hesitation, I called Expert Plumbing, and they were there the following day to snake the line and clear up the problem. In October, we got a similar call (new tenants), this time about toilets backing up. Again, Expert Plumbing was on site the day after my call to clear a different line. Being that we don't reside in Santa Cruz full-time, it's particularly comforting to know we have a reliable, go-to plumber when needs arise.
Expert Plumbing is highly responsive, proficient, and easy to deal with. I highly recommend them.
Christopher C.
01/11/2018 12:00:00 SA
If I could give 10 stars, I would!
Our water heater broke last night, leaking all over the closet. I called Expert Plumbing at 8:30am, and Talal was at my house by 9:30am. Moe arrived at 1pm, installed a new water heater, took away our broken one, and everything was back to normal by 3pm!
I am so grateful for their help, communication, and professionalism.
Thank you, Talal and Moe!
I cannot begin to express how professional and talented these people are. I am very picky and want everything in my house to be done perfectly.
Talal and Moe are polite and explain everything that they do. They go into any details and explain what they are doing if you want. I had them repair a hot water dispenser under my sink. They said that the reason it leaked was probably because of my water pressure . They told me that the water pressure in my house was too high. So I asked them to replace that as well. I believe you get what you pay for. I am happy I went with them!
Ryan M.
02/05/2021 12:00:00 SA
I appreciate that Expert Plumbing was able to perform a same day kitchen sink clog clearing on a Friday afternoon so I didn't have to go the whole weekend with my kitchen sink (I cook a lot). It was not cheap, but I was happy to have the problem professionally solved. However, there was also a bad connection in the plumbing underneath the sink and the technician was not able to correctly diagnose and fix that problem, which led to another flooding event a week later and about an hour before I was going to leave town for a romantic trip to Carmel for my birthday. Obviously a total bummer. When I got back I called Expert Plumbing and they could not come out for a couple days. I decided to watch a couple youTube videos and proceeded to replace a $2.50 washer connection that appears to have solved the problem. I'm feeling pretty good about myself, but just wish the problem was solved in the first place by the professionals.
William F.
11/12/2019 12:00:00 SA
The pipes underneath the sink started to leak. Aaron showed us that the PVC pipes and gasket were old and needed replacing. He replaced them and cleaned up underneath the sink all within an hour. Not only that he was very friendly and expertly answered all the questions we had. Thank you.
Lono B.
08/07/2018 12:00:00 SA
Expert plumbing provided me same day service. The technician Maurice was very cool , knowledgeable and very clean. This is a great local company and I highly recommend this company for all your plumbing needs. I even got a follow up call from the owner, asking me if I was happy with the service provided, wow, that's rare.
I would highly recommend Expert Plumbing, same day service and very professional. The Tech was knowledgeable and very professional, the price was very reasonable,
Caroline M.
10/11/2018 12:00:00 SA
I highly recommend Expert Plumbing! We've used them a few times now and are always pleased. Today, a pipe burst, and they fixed it...same day!
Katie L.
10/09/2018 12:00:00 SA
We have called twice for two different projects: once to replace our old and defective faucet and again to replace our garbage disposal after the machine became jammed beyond repair. Expert Plumbing techs came promptly with friendly expert advice and helped us repair both problems in our house in a short amount of time. You can tell their work matters to them and that they take it seriously. They were even kind enough to give me a couple rings after replacing my faucet to make sure there were no other leaks just to be sure. This is my go-to company for anything plumbing related because they are smart, friendly, and responsive to our issues in ways that are harder to find with other plumbing companies. We appreciate them immensely!
This was our second time using Expert Plumbing to help us solve a serious plumbing issue at our son's condo - and as usual, Talal and his crew did a fantastic job - they properly diagnosed the issue, which was an older drainage system under the condo (built about 45 years ago) - the drains were 3-inch cast iron and there had been a lot of deterioration and corrosion - the symptoms were very slow drainage from the showers and sinks and stopped-up toilets etc.
Also, when the condos were originally built, there wasn't a cleanout installed - so when Expert Plumbing ripped out the old drainage system and put in the new one (using modern PVC pipes that were 4-inch), they also went ahead and installed a nice cleanout so any future issues could be addressed more efficiently and properly, too (like if the drain ever needs to be snaked - the cleanout will allow the more heavy-duty snake equipment to be used to flush out the drain properly).
And as usual, Expert Plumbing charged a very fair price - and managed to do the tough job without needing to tear up the floors (which would have made the cost of the job really expensive) - they had to negotiate a fairly tight crawl space under the condo to get the old drainage system dug out and extracted - and then install the new, superior drainage system.
We can't say enough about Expert Plumbing - Talal runs a totally honest business - they do exactly what they say they'll do - and most importantly, they explain in detail what the issues are and the various options you have to fix the problem - and they also keep you informed of their progress while getting the job done - basically, they run their business the way you'd hope that every business would be run - but Expert Plumbing both talks the talk and walks the walk - we can't recommend them highly enough to help you address any plumbing issue, large or small.
Julie Y.
07/07/2020 12:00:00 SA
Needed a plumber as I had two bathroom sinks backed up. Called them on a Monday and they came the next day. He was clean in his work environment, on time, complete and even did more than asked. My original plumber moved out of the area and they recommend expert plumbing. I am very happy to find a new plumber.
Troy H.
02/05/2020 12:00:00 SA
A little frantic yesterday when the shower backed up ... and then the toilet flushed VERY slowly and appeared to be leaking from the base. Then, the shower drain released what sounded like a gurgle and a bunch of debris filled the tub... but i HAD to go to work and wasn't confident that I would get this addressed as easily as I had hoped however, I reached out to Expert Plumbing and almost immediately got a response asking for my address, stating that they would try to fit me in for that day. After about 10 min later I was informed Aaron was available within 20 minutes. Aaron came and spoke to him over the phone (since I was still at work) to describe the issue and he was very patient and knowledgable and took time to discuss what he was going to do and once he diagnosed the problem that he would call me to discuss my options. After about 40 minutes he called back to report the issue, I gave him the ok to proceed and shortly afterwards the work was complete. He gave me the option to pay later since I was not yet home but we preferred to pay by check so he waited an additional 15 minutes for us to reach home (plus I wanted to discuss more about the work that was done). In short, Aaron completely fixed the issue and performed some preventative actions that he didn't even need to do in my opinion. Aaron ROCKS!!! I couldn't be happier with the service from start to finish and will, without a doubt, be using Expert Plumbing from now on. Plumbing issues really suck but a company like this.. and specifically Aaron make the process a LOT easier to deal with. Thank you!!!
Expert Plumbing has reliable and trained staff: they're a pleasure to have on site. Their pricing is fair. Have used several times for sink - toilet(s) - tankless water heater - outdoor shower etc. Am happy to refer their services to others.
Jim D.
02/05/2016 12:00:00 SA
I went to call back a plumber I used long ago here in the Santa Cruz area, but thought...what the heck, let me check Yelp. Well, I found out by their recent Yelp reviews this former plumber was probably not someone I should call.
I then checked around Yelp and discovered the great reviews for Expert Plumber and reached out to owner Talal Dakkak. Talal promptly replied and was kind enough to fit me in to his already full schedule.
He came by today and impressed in all ways. Talal's professional, friendly and delivered excellent service at an awesome price! Even my wife was super impressed and that is saying something!
Thank you Talal. Count me as a satisfied customer and a future client. I'll never hunt for a good plumber again. I found a great one!
Talal was very accessible by phone, professional and timely. He updated me at the end of the first day, did exactly what he said he would and even when one of his employees hurt their back on the job he did not use it as an excuse but still finished the jobs on time
Mo was assigned to my project, was prompt, professional, and easy to work with. The team that scheduled the project squeezed us in and was very helpful. Thanks guys, you're in my speed dial going forward.
I was really pleased with their service. My wife made an appointment for a service, I received a text shortly after confirming the window they would show up in. The day of the service, I received another text confirming our appointment and letting me know the plumber was in his way.
He was courteous and knowledgeable AND on time. He was able to fix the problem quickly with almost no inconvenience for me or mess to deal with. He was even able to do it for a little less than the estimate. It was great! I highly recommend their service and plan to use them next time. I have a problem.
Talal and his team replaced all the plumbing in our old Santa Cruz home and installed a tankless water heater. They were professional, finished the job quickly and at a reasonable price. I'm happy to now have a trusted plumber on my contact list!
We're installing a wall mounted toilet and washlet and were told by the fixture store we purchased from the hose and electrical connection could be hidden. Our contractor could not figure it out. We could not figure it out. I called toto and Gaberit and they said yes, it can be done, your contractor should be able to do it.
I called expert plumbing (I used them before and had great experience). They spent aHOURS researching and figured out that it could only be done with a SPECIFIC bowl and a SPECIFIC model of washlet, something the Santa Cruz retailer, online retailers, toto and Gebriet did not know or mention.
I decided not to change the items I had already purchased, and expert plumbers did not want to charge me for their time.
They've done great work when I did pay them (water heater install and maintenance issues) and went over a beyond when I did't purchase the service.
Thank you expert plumbing!
Casey M.
03/06/2018 12:00:00 SA
Have used multiple times since our initial service for fixture installation, snaking of kitchen and bathroom, plumbing underneath sink (pipe updates from poor previous work). Talal is extremely easy to work with and quick communication wise; Maurice knows what's up and is always extremely thorough. Thanks guys!
This company is a total fraud and relies on classic bait and switch techniques. Spoke on the phone today with Talal asking about the advertised Main Line Drain Cleaning Special on his website for $125 (check it out in its Specials & Coupons section). The coupon says only that a Cleanout Access Must be Available. I told Talal that I had a Cleanout plug easily accessible near my deck so there would be no problem.
Talal replied that the coupon only applied if the Cleanout access was IN FRONT of a house. He didn't bother to ask the location of my deck. Just said that he would not honor the coupon and could not give me an estimate on the phone for such a job without the coupon. Besides, he added, he was busy for two weeks out, and I ought to call someone else. Really!!!!!!!
These are the type of guys that give the trade a bad name. I wonder what they pay for all their good reviews.
Ronen B.
01/05/2018 12:00:00 SA
We just scheduled another service with Expert Plumbing, and once again it was a great experience. Fast, professional, and affordable - everything you'd want from a plumbing service.
This has to be the best experience with a plumber/water heater company over the years. Our water heater went out and within a few hours of my call - they sent out a customer service rep to trouble shoot and provide a quote for a replacement heater. While at the house they contacted a technician; who picked up the necessary parts/water heater and arrived at our home within an hour. The service was professional, quality work. Would highly recommend them if you need a new water heater - we also intend to use Expert Plumbing for all of our plumbing needs in the future.
These guys are the best. Dependable, competent and fair. Highly recommend Talal and bro. I've had toilet issues fixed and a tankless water heater installed by them. Had to troubleshoot an initial problem in that my gas line into my house was too small. He repaired that and everything has been perfect since. Talal even came back 6 months later and showed me how to flush the water heater. I've called on occasions with questions and they were happy to walk me through something or offer good advice. These guys have an amazing life story and are an embodiment of values like hard work and honesty. Values associated with good old fashion family businesses of years bygone. You won't be disappointed with these guys.
I absolutely love these guys. I have been using them for several years. The have competitive rates and are always professional and timely.
Plumber was on time, courteous and understood exactly what needed to be done to clear out our kitchen drain. He also made a good suggestion about a new faucet for our kitchen. Reasonably priced and fair for the work done!
Otteray P.
10/06/2015 12:00:00 SA
Our very old water died at the worst time, of course, after returning home from a long trip in need of a good shower.
Expert Plumbing responded quickly and efficiently!
We had a a brand new, high quality gas water heater installed and ready to use in only an afternoon.
These brothers are the best!
I just want to let the public know that After the years of detailed & complicated work the Expert Plumbers did on our old home, it is still going strong. We feel so lucky & blessed for the plumbing to be working as great as it is. Thank you Moe & Talal
I found Expert Plumbing through Yelp and every five star review was right on. I had a pretty small project to replace a kitchen facet but, I needed it done quick and done right the first time. Owner Talal scheduled the job for the next day for his brother Moe to complete the installation. Moe completed the job in less then an hour and left the job site clean and neat. Moe even brought several replacement facets for me to select from as I mentioned I was short on time and wouldn't be able to pickup the facet. Talal stopped by later the same day to inspect the installation and verify I was happy with the work. The price was very reasonable and service exceeded my expectation.
Expert Plumbing is a small company that delivers high quality and great customer service. I highly recommend them.
We were originally told a person would be at our home by 0900. Then story changes to 1100 day prior. Fine, I rearrange my schedule. Service person arrives 2 hours late at 1300. Pleasant guy but no apology offered.
Job was to snake a tub and he states should take 30' and has to use our wifi to run a quote because phone has no service. Also wanted my email and phone numbers. I felt uncomfortable about this. Comes back with $180 quote for a 30 minute job! Right, $360 an hour!!! Over the phone we were quoted a rate of $100/hr. Not honest in my opinion.
I'm really bummed about this as neither my wife nor I have days off to waste on rubbish service and pricing like this. If there is a standard hourly rate why not just quote it out at half the hourly rate? Makes me think there is price gouging for more affluent neighborhoods.
Our water heater died some time last night. This morning, we found water leaking from the top of the water heater and water all over the garage floor. After some Yelp-ing, I decided to call Expert Plumbing...
Talal was available to meet me later this morning. When he arrived he assessed the situation, explained his diagnosis (we needed a new water heater) clearly answered my questions (can we just repair the old one?) and provided a reasonable estimate for the work. By mid-afternoon we now have a new water heater and no more cold showers. Throughout the process, Talal kept me up to date about the repair schedule, answered all of my questions, and walked me through the process of flushing the water heater (which is now on my annual to do list) and how to light the pilot in case I ever needed to.
Thank you for your prompt, polite, friendly, knowledgeable and thorough service, Talal. We will definitely call you in the future for our plumbing needs.
They are extremely professional and courteous as well as very competent. I had a disagreement with the price I was charged and appreciated their willingness to work with me on the price.
I could not have had a better experience . I called yesterday when it seemed like my hot water heater was tapping like a snare drum. This started after the city of Santa Cruz replaced a water pipe down the block. Called Expert Plumbing yesterday ,and a real person came on the phone right away. We scheduled todays visit ,and Maurice was here in the first 5 minutes of a 2 hour window. He diagnosed the problem as air trapped in the lines ,and since there had been no maintenance check of the water heater in over 7 years ,he flushed the water heater out removing all of the trapped air and sediment ,and now the water heater works like a charm. Couldn't be happier with this fast and very efficient job. Great work . Thank you again. !
We had Expert Plumbing come to bid an outside job at our home. While here, we asked for a bid for a simple replacement refrigerator water valve. We didn't have any leaking issues, simply a broken handle on the valve. We wanted to replace it before putting the refrigerator in and having a future issue. The shocking initial bid was over $900! When we gasped at the amount, Moe offered us a discount bid, still over $600. His thought was was that we needed to cut out the sheetrock and cut a hole in our brand new kitchen cabinet to evaluate the area. The valve was in plain site in the refrigerator space. We called another, very reputable, long-standing local plumber to come and give us a bid. His price... $196. This included his labor, new copper pipes leading to a new box, the new box itself, and a new valve and pressure device. All of this was exactly what Moe had bid, without cutting into the new cabinet. And... Done within about 30 minutes.
When I spoke to Talal, he said that the plumber we used didn't do good work. (And how he would know this?)
I know who will be doing any future plumbing that we may need, and it will not be Expert Plumbing.
I called Expert plumbing to repair a leaky shower faucet, that was old and really needed to be replaced, not just a piston added. Their technician Maurice came to my home on a Saturday, (no extra charge for that) and knew exactly what to do. He purchased the copper pipes and new shower unit, the tile wall had to be cut into to upgrade the new shower handle, and he did a perfect job. Honestly the bathroom shower now is better than it was when I purchased my home. It is beautiful and I am very pleased.
We were on our way out of town when two of our downstairs toilets refused to flush. On our way back, we called Expert Plumbing from the road and they met us at home the next day. Moe quickly determined that we had a problem, and the worst kind: old pipe, tree roots, and broken lines. Talal got us scheduled immediately for repairs. As we were heading out of town again, they jumped to have things done by the time we got home. Communication was clear and Talal was upfront about what our options were. We ended up replacing everything and Expert Plumbing handled the whole job professionally from start to finish. They dealt with the city of Santa Cruz, permits and inspections. Highly recommended!
I scheduled the work with Talah, and Maurice did the work to snake and root out our main sewer line from the clean out to the street. They were both responsive, timely, and excellent communicators. They were were straight forward and direct on the scheduling, cost estimates and billing, and the work was done professionally. Good work done by the principles of the firm. They even had a coupon for new clients which was a nice touch. I look forward to using them again.
We are Seniors in the Santa Cruz area.
We needed someone quickly to help with a leak.
Talal and Moe are so empathetic and kind.
They came as quick as they could and did a great job. No one else in the community was willing to come. We are very grateful.
Cole and Cypress Redmon
Steve K.
02/03/2015 12:00:00 SA
We have a very complicated central home heating system which is tied in with our hot water heater. Basically, the hot water heater heats the coils in our central heating system in the house. Sounds neat, ha? Nope, it's not. When the hot water heater goes out so does the house heating system. And to top things off, the company that made these systems is no longer in business. So it is virtually impossible to find a replacement water heater. Well, I'm so glad I called Talal with Expert Plumbing.
Talal found a water heater that was compatible with our system and installed it within a day of calling him. He is by far the best plumber I have ever experienced. He doesn't make promises he can't keep, he shows up when he says he is going to and he is very courteous, something I have found lacking in many service industries in Santa Cruz. The work was top-notch. Very nice welds, quality materials, and no mess to clean up afterwords.
The day after we installed the system I noticed that the house heater wasn't working as well as it had prior to installing the system. Well, I called Talal and he was here within 20 minutes! As it turned out, there was no problem with the system. It was just a setting issue. Regardless, Talal spent half an hour at my house examining the system and then showing me how to dial in the heating controls.
The next day, Talal called to make sure everything was working to our satisfaction. It is rare to get that kind of service.
I am glad we found a plumber we can truly trust in Santa Cruz. Support a local small business and give Talal a call when you have a plumbing issue. He will not let you down.
Ken B.
03/04/2018 12:00:00 SA
I can't recommend Expert Pumbing highly enough. Our Water heater failed, and by the next morning, we had a solution. If we had just had them replace our water heater, Talal and Moe would have had it installed the same day. We opted for a tankless water heater, and they got it installed (even in the midst of a winter rain storm) the very next day.
Their expertise and honest service were very apparent from the moment I called them. I'm a contractor, myself, and I know great service when I see it.
Thank you guys for doing such a great job for us.
Talal and his brother have been my go to guys for plumbing issues at my home and rental properties for several years. They are reliable, work quickly and efficiently, and know their stuff. This time a tenant called in the morning to say she had no hot water. The guys were there by early afternoon, scoped out the issue as an aging, not worth repairing hot water heater, gave me an estimate, and by late afternoon had installed a new water heater.
As far as I can tell their prices are competitive with other good plumbers. Besides, show me a discount plumber and I'll show you a plumbing problem waiting to happen -- I've been there. I highly recommend these guys.
We had a rather urgent plumbing issue & needed a plumber quickly. Tala & Moe, the owners of the company, arrived within about an hour, quickly assessed & found the problem, & Moe stayed to do the repair which took about 2 hours! They are not only the nicest people, but highly competent, thorough, professional. There pricing is quite reasonable & was less than the original quote. We highly recommend this company for your plumbing needs.
Lorraine S.
07/07/2019 12:00:00 SA
Don't hesitate to make Expert Plumbing your first call. Called them to assist my 86 year old mother with her water heater problem since I was not in the area on a holiday weekend. They called back immediately and made time for her that afternoon, after calling three other companies who would not be available for three more days. They were prompt, helpful and compassionate with her and she tells me that they know their stuff and will now be her go to plumber! There is a reason these guys get five stars. Make them your first call!
I called Expert Plumbing to detect a leak and repair the leak. I explained to them that a friend of mine with some experience suggested I replace a leaky spigot (main spigot that shuts off water to the house) to verify if the leak was under the house or under the driveway leading to the meter. They replaced the spigot and gave me a bill for $950! When I reminded them of the main problem of high water bills and that I needed to know where the leak was and needed it fixed pronto, they told me they don't find leaks and gave me a card to hire someone who could do it.
Richard V.
11/02/2018 12:00:00 SA
I needed to shut off the water at the house and the spindle on the shut off valve broke. I called expert plumbing and they were able to respond promptly. They recommended that we change out the water pressure reducing valve as well as the shut off valve. Their plumber was able to complete the job, including going to get the needed parts, in less than an hour and twenty minutes. We were shocked at the price of $598 for what was obviously a simple fix. I questioned what the hourly rate was and was told their hourly rate was $185 an hour. We were not given a break down on parts cost and labor but I have found the parts for less that $100. So with a price of $598 minus the $100 for parts, we were charged over 2.5 times the hourly rate. After the work was completed and the expert plumber left, the water pressure in our house was reduced to water just dripping out of the shower and faucets upstairs and a noticeable drop in all of our hoses outside. I purchased a pressure meter and found the pressure to be at 40psi. I spoke with the owner of Expert Plumbing and he told me that his plumber, his brother, had set the pressure at 65 psi. I knew this was a lie, because I was with the plumber from the time he turned the water back on and at no time did he check or set the pressure. After talking with the owner he promised that he would refund some money and assured me that the check was in the mail. Here I am 12 days later with no check. Do not use these experts. The owner at expert plumbing finally sent us a whopping $50 refund. I cashed the check only to get notice that expert had put a stop payment on the check. DO NOT USE THESE GUYS.
Hardworking, prompt and a great attitude are just some of the adjectives I would use to describe this company. We would not hesitate to use them again!.
Tricia Y.
12/09/2016 12:00:00 SA
Talal is a great plumber. He was very responsive to our phone call and installed a reverse osmosis system for drinking water under our sink. It works perfectly. Highly recommend him !
Service happened this Tuesday 8/27 for property owner Maria. I hope you gave her a heck of a discount, because if it was my house, I wouldn't pay you a dime and I'd hold you liable for the damage.
Expert Plumbing has done several jobs for us including installing a new kitchen faucet when our old one began leaking. Talal was very responsive on the phone and sent Aaron who did an excellent job pulling our old faucet out and installing a new one. These guys know their stuff, are courteous, friendly, and punctual. We will definitely use EP again.
We highly recommend expert plumbing! We're new to the area and went by Yelp reviews to find a plumber. The reviews were correct! They are prompt, reliable, honest and do excellent work! They will be our go to plumbers for sure!
Megan S.
08/11/2019 12:00:00 SA
Without a doubt some of the best work and customer service I've ever experienced. They were so kind and so nice to me and my kids. The gave us a really great deal and they ended up installing my water heater for me very quickly and professionally. Highly recommended!
Jason B.
11/10/2016 12:00:00 SA
Great service from Talal and Mo. Installed new water heater same day service. I will always use them for my plumbing needs. They are the best.
Excellent service! I can't' thank Talal and Moe enough for their responsive and professional competency. I called Expert Plumbing on a Wednesday morning before work about our leaking water heater. Talal called me back within 15 minutes and was able to stop by soon after to assess our situation. We had an old propane water heater located precariously in the attic. Talal walked me through all the options and estimated costs. We knew it was going to be a big project because we wanted to eliminate the attic option and install a new water heater into an outside workshop shed. Talal was able to schedule it for the very next day so we wouldn't have to be without hot water for very long. I was very grateful to not only have hot water but to get a new water heater installed a safe location by Thursday night. I will definitely call them again!
I came home last night to a water heater that had finally bitten-the-dust. After a quick google search, and yelp review, i called expert plumbing around 8:30pm. I got a text back at 8:31 saying they could call me the next morning at 7am - which they did. Talal came out a few hours later, told me what a new heater would cost, and that they could have it installed that day. So, here I am 20 hours later writing a great review for Talal and expert plumbing - totally professional, totally responsible, totally timely, and totally worth it. Would highly recommend.
Luann H.
11/01/2016 12:00:00 SA
We called Expert Plumbing yesterday after getting a quote of over $700 from Duncan plumbing to repair our 6 yr old water heater (which was still under warranty). We decided that it would probably be cheaper in the long run to replace it. Talal (owner of Expert Plumbing) called us back within an hour and said he could do a quote for us if we could supply him with some pictures and dimensions. Within a short amount of time we had our quote and now (the next day)have hot water! He was very professional and explained things thoroughly. I'm really impressed with the great customer service! I'm sure the next time we need a plumber we'll be calling Expert Plumbing.
Jonathan G.
07/12/2019 12:00:00 SA
These guys are the real deal! They are easy to contact and work with, they came right out and did a great install for a reasonable price.
True professionals and excellent customer service. Talal and his brother were really easy to work with, polite, friendly, and clean! They came out to fix our clogged tub. We ended up needing an old pipe replaced and they finished it in half a day and left no mess and a clean tub. So grateful for these guys! They are local and respond in a timely manner.
William J.
08/11/2017 12:00:00 SA
EP did a great job on a potentially risky gas leak. They responded quickly during a very busy time. They estimated the work accurately, and then showed up and finished on time. Friendly and helpful to work with. Very knowledgeable about city permit/inspection process. Excellent quality of work. They are easily the best contractors in the area.
Very satisfied with the prompt service and excellent communication with Talal. Would definitely use this company again.
We used Talal and Mel to replaced 2 toilets. They were super quick & professional. Very respectful of our home & sleeping baby. Great job. I would use them again without a doubt.
I have used Expert Plumbing for many years to replace a toilet, replace faucets, and clear out sewer lines. They are wonderful. Talal always calls me first to discuss the job, then texts me when the technician plans to appear, when he is there to perform the job, and then when the job is completed. I highly recommend Expert Plumbing!
Ayla M.
07/11/2018 12:00:00 SA
These guys are the best! Our water heater broke and I called them that morning and by noon they came out to asses the problem (oh and they gave me a courtesy call to let me know they were on their way!) They told me it would need to be replaced and they could do it the next day. I was given a window when they would be coming and sure enough they called me 15 minutes before their arrival... I appreciated this tremendously because it allowed me to run errands and get stuff done without being trapped to the house while I waited! They replaced the heater, put in a drip pan, and a drain pipe to prevent possible water overflow damage to the surrounding wall. Wow. I can't express how much I appreciate this company's service and work. From now on this is the only plumbing company I will use. Thanks Expert Plumbing!
I noticed a leak underneath my kitchen sink and called several recommended plumbers mentioned on the Nobel Neighbors shared network. Expert Plumbers was the only plumber who agreed to make an appointment on a Saturday, as we do not live in Santa Cruz full time.
Expert Plumbers was extremely professional when making the appointment and Mo arrived at the appointment time. He quickly evaluated the situation under the sink as a new faucet was needed. I went on line and chose the faucet I desired and Mo purchased the faucet and returned to remove the old faucet and install the new faucet.
This was a great experience with a plumbing company and I am happy to share this review on Yelp and will also post their contact info on the Nobel Neighborhood network.
We recommend Talal and Mo at Expert Plumbing because of their customer service, great work ethic, honesty, with prompt, punctual and thorough service. There were no surprises. They care about what they do. This is the 2nd time we have used their service over the past 4 years. First time was an indoor leak and they recommended a water pressure gauge at that time, we declined. Now this time we had an old outdoor copper faucet/ pipe break over the weekend. Talal called back in less than 15 minutes. Even though though they are closed on Sundays! We were able to be seen at 9am Monday morning. Mo arrived on time. He assessed and diagnosed the problem, explained how high our water pressure is, what industry standards are and how to reduce wear on old pipes. We accepted this time. The actual bill of service was LESS than the bid! Very good, clean work. Well done! Couldn't be happier. Thank you!
j c.
03/08/2016 12:00:00 SA
Talal and his brother do good work and I like them a lot.
Everything good you read in Yelp or Google+ is true.
In the end, I simply find them expensive. That's why 4 stars instead of 5.
Make sure that you understand the estimate and the work and time involved. $200 to replace cold water 1/4 turn valve and flex tube under the sink (35min) and $700 for 2 men to replace 12ft of galvanized pipe under the house (1hr. 10min).
$275 for 20 minutes to snake a kitchen drain. 15 minute drive to my house. (That's $550 an hour rate) Ridiculous.
I always check in with Yelp to find local services...and so glad I did. After reading the AMAZING reviews for Expert Plumbing...I looked no farther! I spoke with Talal Dakkak on the phone and he was very flexible with his schedule...at first my clog seemed minor...but it turned out to be a major job.
Talal (with his arsenal of plumbing equipment) was determined not leave until the problem was resolved. During this time, Talal explained what he was doing to remedy the problem. O! And the bonus? I actually learned a few things!
I was impressed with Talal 's professional manner, his expertise in plumbing and his friendly and accommodating manner...!. Talal presented me with a quote at the beginning of the job...and although the job turned out to be more serious...he held true to the quote. Unbelievably cool!
Talal went above and beyond fixing our plumbing problem...! I would highly recommend Expert Plumbing! I sure was...and look at the time you will save by going with the best?
Expert Plumbing comes highly recommended. Whole house plumbing job including on-demand water heater. Does A+, professional, timely and clean work. Would hire them again most definitely. Provides good referrals to added work needed; i.e. electrical. Friendly, shows up on time, talks & walks thru the scope of work w/no surprises! Thank you for being a family-run business here in Santa Cruz.
I would highly recommend this company. They were fast to come out and give a quote and Talal was knowledgeable and willing to research some of our out of the ordinary plumbing needs.
We are very impressed by Talal Dakkak, the owner of Expert Plumbing. When we had been promised service by another local plumber, who kept delaying the service time, I contacted Talal, explained our situation and within an hour we were on our way to getting our blown pipes and water heater replaced. We have a home warranty and attempts to contact the home warranty company, were not successful, as they were overloaded with rerquests.
Talal is very thorough and professional. We will recommend him highly to our real estate clients.
Anthony G.
10/10/2018 12:00:00 SA
Great service. Super professional. Anytime I have an issue at my restaurant, they come quickly and get the job done! Appreciate the service!
DukhNiwaran W.
10/05/2018 12:00:00 SA
Expert Plumbing is so responsive when you have a plumping problem that it is amazing! Our kitchen sink clogged up last night. I emailed them in the middle of the night to give them heads up about our issue & where we were located & then I phoned them at 8 AM. I talked with Tillal, the owner & within minutes I had an estimate on my phone. By 9:15 Moe, the plumber, was at my door, even earlier than estimated. We had a second issue which I phoned Tillal about-- a bathroom sink drain--& they took that on too. The work was done quickly, professionally & cabably....& he cleaned up after himself too! We are extremely satisfied. Wish it was cheaper but in our experience all the quality plumbers are equally expensive...& they did give us a discount as a repeat customer. They were equally responsive in August when our toilet clogged up.
Talal and Expert Plumbing have handled my plumbing needs for nearly 3 years. They are responsive, skilled and fare. This week I had a minor emergency and Talal came out right away. He assessed the situation then proceeded to fix it efficiently and economically. It's a pleasure to do business with Talal. He is a kind and good person in addition to being an 'Expert' plumber.
After a cold shower - on Saturday morning, of course - I called Expert Plumbing, and Talal came out that same morning. An unknown little drip caused something to happen to something else, and luckily, Talal put everything back in order in just a few hours. We've had Expert Plumbing at our house many times for repairs and new installment, and we appreciate their responsiveness and reasonable pricing.
Expert Plumbing is the best! They are professional from the very first phone call, making it a cinch to schedule an appointment. Mo was assigned to diagnose our kitchen sink leak and quickly identified the issue. Additionally, he had a great suggestion to remove the garbage disposal (which was broken, stinky and we didn't use it) - opening up lots of space under the sink - yay! We have used Expert Plumbing many times over the years and referred them to friends - and seriously, they are the best plumbing service around! Thanks guys!
We highly recommend Expert Plumbing! Talal responded quickly when we called last week - and his brother Moe was here to install new faucets and fix a drain. He did great work - and even came back the next day (his day off) to finish the job. He was extremely friendly - walking through the work they would do - giving me a great estimate (less than I expected) - and the work was outstanding.
If you look through Yelp (as we did) - Expert Plumbing has great reviews - and now we know why. We highly recommend Talal and Moe - thanks!
Second time out to the house! I love how fast Talal was able to have some of his crew out to the house, diagnose and fix the problem. Maurice arrived on time and discussed with me what was going on. I appreciate their professional interactions and prompt attention. Would use again!
We needed a new garbage disposal in our condo, so I called a plumber and left a message. He had not returned my call in a day, so then I called Expert Plumbing and left a message. Talal called me back shortly and we made an appointment. Two days before the appointment I had a voice mail from him confirming the date and time and I thought, okay, this outfit is already professional. Maurice showed up and he pulled out the old disposal and showed it to me - no wonder it wasn't working, it was a mess! He quickly installed a new disposal and then I turned it on - it worked great! Maurice then said something about the kitchen faucet being hard to move, I thanked him for reminding me, I had wanted to ask about a replacement, I have always hated that faucet! He said he could go out and get a new faucet if I wanted to do that - yes! He was quickly back with 2 different faucets, one Kohler, one less expensive so I could choose. I went with the Kohler pull-out. Looked at it in the box, looked great. After Maurice installed it I tried it out, loved it! In a few hours Maurice made a HUGE improvement in the kitchen - a faucet that will make doing the dishes so much easier. It also looks so much better. And a working disposal! Thank you, Maurice and Talal!
Jane R.
01/05/2019 12:00:00 SA
Highly recommend Expert Plumbing! Very happy with their service both times I have used them...on the phone and in person.
Our water heater went out last night. Talal was here by 9:30am this morning and we had a new water heater by 2:30pm.
Both times we have had them out they (Talal and Maurice) were courteous, friendly, explained everything in detail, honest in their advice and recommendations, very organized, and cleaned up perfectly.
Also, the first time they came out it ended up being nothing more than a valve that just needed tightening (I had hand tightened with every ounce of strength I had, but Maurice had better muscles and stopped the spicket leak with a quick hand turn!).
So this time they credited us the $95 labor fee they had charged on the prior visit! It's those little things that makes a difference.
It is so nice to deal with a company who wants to do the best for their customers! Thank you Expert Plumbing!
Talal just did a job at my partner's house. He was very personable and professional, did a great job and went the extra mile. He worked quickly, was very attentive to detail, answered her questions candidly, and stuck to his estimate. Very service oriented and actually provided reference to other people who also work in the building trades.
She said that she would totally use Talal's services again.
Great service on my tankless water heater. Talal is responsive, on time, knowledgeable and friendly. I couldn't ask for better service!
Tim D.
08/04/2018 12:00:00 SA
Great service! Same day, on time, efficient and professional. Maurice did an awesome job. Diagnosed a leak very quickly and had the repair completed exceptionally fast. Highly recommended.
Almost new hot water tank not functioning for my tenant. I called Talal and he had Maurice out there in a few hours to fix the problem. I very much appreciated their quick response time and working with my tenant.
Expert Plumbing provided same day expertservice. This family owned business is operated by two brothers who were extremely professional, friendly and helpful. Moe Dakkak came to our home within one half hour and quickly cleared our clogged drain. The price was very fair and actually less than he originally thought it would be. I would definitely call Expert Plumbing for any of my plumbing needs.
I have to agree that Talal is awesome.
First, he was the first plumber who called us back on a Sunday morning. He kept us constantly updated as to his arrival time. His estimate was broken down into different levels of work depending on how far we wanted to go in for his recommendations. He looked past the basic water heater problem and into the supply pipes which were causing problems as well as the gas supply line value which was very dated.
Second, he used super high quality materials. The Bradford White NG water heater is great! It is so efficient have had to turn it down twice! Heats water super fast. All copper pipes and reconfigured placement (after consultation) for lowest profile and ease of access.
Third, he really went all out in doing it right. Talal installed blocks on the wall to back-stop the water heater and attach supply lines instead of going into the dry wall. Everything was clean when he was done and looks great. He explained why he did what he did.
Finally, just a great guy. He let me step in and quickly paint the wall behind the water heater. Easy going, nice, smart, professional, and takes pride in a job well done. Just the kind of person you want to do business with. He is the owner/plumber so you are dealing with the boss - even so - he gave us a $100 off coupon for the water heater!
As the 5 stars says - this is a s good as it gets! Plumbing work is expensive, but Talal really brings the value for what you pay for. We feel we got our money's worth and then some.
Used Expert Plumbing to install a new kitchen faucet. They returned my call in a reasonable time and were able to schedule my appointment when I needed. They phoned to confirm my appointment the day before and arrived at my home within the window provided. Moe evaluated the job and gave me a price. He completed the work promptly and professionally. Very nice and thoughtful guy. I'm very happy with the service and would use them again.
Jack C.
10/02/2015 12:00:00 SA
Called about my faulty water heater and got it replaced the next day. Seriously, that was fast. Friendly and knowledgable. They answered all my questions. Everything was A+++
Kymber B.
03/03/2018 12:00:00 SA
Great experience with Expert Plumbing. I was out of town when my tenant texted me to say there was no hot water to her unit. I first called another plumbing co. that the HOA uses and had them come out. 2 trips and the water heater was still not working and said it would be several days to get the parts and couldn't tell me the price. I immediately searched Yelp and found Expert Plumbing and all the great reviews. While I'm usually still a bit skeptical with Yelp reviews, I had nowhere else to turn. Talal answered the phone right away and I got the feeling I was in good hands. He was able to get right out and assess the water heater. In the end, it turned out it was better to replace it rather then repair it. Talal was very professional and communicated with me via text the whole time keeping me apprised of the costs and timeline. My tenant also commented to me how professional they were. While I can't compare the price to other plumbers, as I had no other estimates to go by, I can say I am extremely happy with how quickly they were able to resolve the problem. Hot water = happy tenant and happy tenant = happy landloard :) I will definitely be calling Expert Plumbing again when the need arises.
My husband and I purchased a grill that needed to be hooked up to natural gas. I called Expert Plumbing and Talal said someone could be out the next day to provide an estimate. Maurice came out and was efficient and friendly and spent time explaining how the work would be completed. The job was done in one day. A trench was dug to hide the line and the yard was returned to normal when the job was done. I would definitely recommend this business and we will use them again.
We had a plumbing crisis at 9AM on Sunday/today. We contacted the owner of Expert Plumbing. He was at our house in 20 minutes and quickly solved the problem. Thank you!
Expert plumbing installed two toilet fixtures in our house. They removed the old fixtures, and installed the new ones in less than three hours. They also took the old fixtures for disposal. The installer was very did nice and did excellent technical work.
Can't say enough good things about these guys! Had our water heater stop working, Talal was here within hours and had a new water heater ordered and installed in a day. Really appreciate them!
One of our co-workers used him for their personal house and was very impressed by Talal. He showed up on time, gave them an estimate and kept the right price. He even did a follow up call to make sure everything was working. We will definitely use him again.
Great team to work with! I was having an issue with my shower not getting any cold water. They came out to assess the problem and discussed options. I got the parts for free under warranty and then they came out and fixed asap! Talal is very nice and helpful. Very responsive. Reasonably priced too! Would def use them again!
Chris S.
01/07/2014 12:00:00 SA
Talal was responsive, prompt and professional.
I needed a new kitchen sink faucet installed and an old water filtration system taken out and a new one installed.
Talal provided me with a clear estimate and complete understanding of the project. The fit and finish of the work was excellent and he called me the next day to check in to make sure there were no leaks and I was satisfied.
I'll be calling Expert Plumbing for some upcoming work I need done at my home.
We recently had a concrete backyard patio replaced in our Aptos home. We decided to include a built-in natural gas fire pit and natural gas grill. I didn't have a general contractor for the project and chose Expert Plumbing to install the buried gas lines and hook ups. They were great to work with throughout the project. Talal and Moe called me prior to demolition to review the plan and schedule. Then they worked directly with our concrete contractor and county to coordinate the install, permit and inspection of the line and fire pit hook up. Concurrently they replaced a faucet, garbage disposal and refrigerator waterline in our kitchen. They always called me back right away if I had any questions- so easy to work with. I would highly recommend expert plumbing for any interior or exterior plumbing projects.
fred p.
09/05/2014 12:00:00 SA
Talal did an amazing job fixing a badly clogged sink within an hour. Great to know we can cook dinner again. Highly recommend his expertise. Also I'd like to mention that he is quite friendly and polite and willing to help you out! Thanks a lot!
Siobhan G.
01/07/2014 12:00:00 SA
Talal was great! He was able to come out the same day we called and fixed our leaking toilet. Great service, super knowledgable and a nice guy too. Highly recommend!
Talal is an exceptional plumber. He knows his stuff and gave us several options on how to go about replacing our broken water main. Know that you won't have to worry about the quality if work he is performing, he's clean, efficient, and a perfectionist! I will definitely be using him in the future, and referring him to all of my friends and family.
Emily S.
01/03/2018 12:00:00 SA
There is a good reason why this company has over 130 5 star reviews. Yelpers did not let us down. The owner of the company responded to our phone call promptly, knew exactly what we needed, made an appointment not far out from our initial call, confirmed the appointment the day before, came to our house on time (we were at work and left the key and the house was left in perfect condition) and completed a heck of a lot of great work for a reasonable price just when he said it would be done. What a breath of fresh air after numerous plumbers including corporate companies either flaked on us, or tried to overcharge for some other more simple projects. I thought we would never find anyone honest or reliable. Well, we have found all that and more. You have earned our business for life. Thanks to you bringing everything to code I can now have our brand new fridge delivered!! Thank you thank you thank you!!
Luis C.
08/04/2014 12:00:00 SA
Talal was A-1, responsive, friendly, efficient and fair priced. After months ignoring the calcium buildup on the lines into our water heater it finally broke last Saturday afternoon. Not always pleased with our regular plumber I searched Yelp and decided to try Expert Plumbing. I'm glad I did. Talal came out to assess the situation and make sure we were ok. He rearranged his work schedule and was here at 8:00 a.m. Monday morning to install a new water heater and haul out the old one. During our initial conversation, I also showed him our garbage disposal, which was failing. he replaced that too, after giving me some price options. He did a great job and we have a new go-to plumber.
Moe provided expert and pleasant plumbing service, I'm extremely pleased with his work. I will most definitely be hiring Expert Plumbing again for a few different jobs. I'm guessing that a lot of folks might be looking for honest work at a fair price: I would definitely say that that is what we received from Expert Plumbing!
Edward B.
04/11/2017 12:00:00 SA
I have used Expert Plumbing twice in the last couple of years. Each time, Talal has been professional and responsive. I plan on using them again when the need arises, and highly recommend Expert Plumbing.
Martha H.
01/09/2014 12:00:00 SA
I am a tenant and our landlords live over the hill, so finding a plumber that was reasonably priced was important to them and I was concerned with getting my backed up main line taken care of ASAP. He satisfied both of our needs and we were told by our landlords for any future issues to call him. I was very impressed with his knowledge, speediness and great communication. He was very respectful of the landlord/tenant relationship and was very clear with everyone involved.
Connie S.
04/06/2016 12:00:00 SA
When we encountered another plumbing leak, we once again called Expert Plumbing. We are happy to be a repeat customer! Talal was just as helpful and pleasant as the last time he came to our home. In addition to quickly fixing the leak, he made several plumbing-related recommendations to avoid future problems. We appreciate the excellent customer service.
Maurice and Talal - not only are you nice guys, but you know your stuff! It started out with a dripping bathroom faucet that Maurice fixed after explaining replacing vs fixing an older fixture. I opted to fix it because I don't use that bathroom too often. I then asked about flushing my hot water heater because it made those popping noises. He did and showed me all the sediment coming out of my 12 year old water heater. He said to give it 45 minutes and I should be back in business. Imagine my confusion when hours later I turned on the hot water and it reduced down to a trickle and then nothing! All my faucets did this. I called them and Talal had me check some things on the water heater and came to the conclusion it needed to be replaced. He said he would come out the next day (a Sunday!) to assess the situation. He showed up promptly, answered my millions of questions (I like to know the process of things!) and said that he couldn't get a new one until the next day (Monday - why do these things seem to happen on the weekend?!) and gave me an estimate. Let me tell you that taking a freezing cold sponge bath is not my ideal way to start the day! Anyway, on Monday Maurice is back with my new hot water heater, apologizing for what happened. He had it up and running in a couple of hours. I've never been so happy to take a hot shower in my life! These guys came highly recommended by my neighbor and I highly recommend them to anyone. I am so relieved to have an honest, dependable plumbing company to rely on because I had a pretty bad experience with another (and I use the term loosely) plumbing company earlier this year. Peace of mind is a wonderful thing. Thanks guys!
K S.
08/10/2016 12:00:00 SA
Wow! Talal is a good guy. I called him after seeing all his great Yelp reviews. He said he could come out to fix my clogged sink but could walk me through a fix on the phone to see if that would work. The clog was too far down and it did not work. He took a look at my problem the next day and tried another fix that did not work due to my old pipes being a little different than modern pipes. I spoke with him afterward and discussed my fix options. He provided a solution he could do to make things right with my plumbing and another option too that I could try myself. It worked!!! He saved me a bunch of money and headache with this issue and I will definitely call him for the next issue I have. BIG THUMBS UP!!!! Thanks so much Talal!
Dorothy M.
03/05/2015 12:00:00 SA
I found Talal through Yelp. He came out to look at my plumbing problems. He said both the kitchen and bathroom faucets needed to be replaced, I agreed with this assessment. But I was stunned when his estimate to replace them was $1000. He was polite and professional but I think his rates are way too high.
Brooks L.
08/04/2015 12:00:00 SA
I had a little pain in the butt project that I was trying to do myself, but my wife suggested that maybe it was time for a professional plumber to take over. I called Talal based upon all the great reviews. Unfortunately he was too busy to fit my schedule, but he took about 15 mins on the phone to discuss my options and coach me through finishing off the job myself. Super nice guy, definitely customer service oriented. Expert Plumbing would be my first call next time I need a plumber without a doubt.
I agree with the other reviewers. Talal knows his stuff, competently handles unexpected problems, and gets the job done. Will call him again when I need a plumber.
C H.
02/05/2016 12:00:00 SA
Best customer service experience I've had in a long time. Talal was helpful on the phone when scheduling the appointment, taking the time to assess my problem and letting me know how to be prepared for the appointment. Mo came out here and explained everything to me in a way that was clear and understandable- I have a whole new appreciation for my garbage disposal and dishwasher, thanks to the education he provided. He was courteous, thorough, outstanding. When I needed a follow up visit on an tangentially related issue, they didn't even charge me for the 75 minutes they spent addressing it. Thank you, Mo and Talal.
Wendy E.
11/11/2014 12:00:00 SA
We found water sitting in the bottom of our kitchen sink cabinet from a slow leak that seemed to be coming from the bottom of our kitchen faucet. The faucet had been installed just a year prior from a contractor's plumber. After reading such positive reviews on Yelp and Angie's List, I decided to call Expert Plumbing. Talal answered my call right away and made an appointment to come and diagnose the problem. He was on time and genuinely kind. He confirmed that the bolt cap on bottom of faucet had cracked and had recommended replacing the faucet since that would be faster than waiting to get a new bolt cap. We agreed. He also checked our water pressure valve and found our water pressure to be above 110 psi. He said that the water pressure valve needed to be replaced as well and thankfully he had the one we needed in stock. So after going to Home Depot and purchasing a Kohler faucet, I called Talal, again answered my call right away, and scheduled another appointment for install the next day. He again was on time. I appreciated his accessibility, how personable and kind he was, and how he explained things in layman's terms. I feel I can trust him and would not hesitate to call on him again.
Three times we have asked Expert Plumbing come to our house. Each time, they responded to our call soon after we called and came the same day. They assessed the problem, gave options and estimates, clearly explained the problem to be solved, and fixed it. There are two men who do all of the work, and they are fast, thorough, very considerate, easy to understand, and fair. Once, Talal came by to check something and did not even charge us. Their rates are super reasonable, and they are both a pleasure to work with.
Phillip G.
03/01/2015 12:00:00 SA
I called Talal and the next morning he had an opening. He was out, took a look at my leak on the second floor, and found out what was wrong. He did what was needed to fix the leak. He was very fast at what he did and I would recommend him very highly.
Courteous, timely, and professional. Used Talal D. for getting bathroom shower/tub drains unplugged. Will use again for larger job. Highly recommended.
These guys were the most unprofessional morons that they actually resorted to lying on here. First lets start with the fact that they quoted me a time of arrival of 10am and showed up an hour and a half late. After the moron comes into to look at the faucet that was barely working beats it with a hammer for 30 minutes then tells me he has to set outside to make a phone call and never returns. I waited an hour thinking he went for lunch, then called the office number and what a surprise no answer. Terrible communication and completely unprofessional they wasted my entire day. They call back at the end of the day only after I post the yelp review to cry that they think its unfair and there was a miscommunication. If you want your time wasted by 2 creepy losers who clearly have no idea of what they are doing, these are your guys. Avoid them!! They claim I was the only one not satisfied if that's that case where was the other post saying they did a great job from,the other tenet or the landlord? These guys are sad liars.
Marian B.
02/05/2014 12:00:00 SA
Recently had a problem with gas line leaks and needed a plumber immediately. Picked Talal Dakkak based upon his ratings here and I was not dissappointed. He came, fixed the pipes, as well as fit in the installation of a new water heater after discovering that the 20 yr. old heater was leaking. Also, graciously installed my new propane stove. Work was completed in a timely manner and very competently. Plus, a very nice person to work with!!!!
I'm late to write this review but I feel I have to let you know what great service I received. Talal was responsive, on time, fairly priced, and professional. I have several properties and finding a trustworthy plumber has been the biggest challenge. Talal exceeded my expectations. You won't be disappointed.
I called Talal based on a recommendation from a friend. I am a new homeowner and my tenant's sink was leaking, so I really wanted a quality plumber who would be honest with me. That's what I got! He showed me where the problems were, explained options, and stayed within his estimate. He showed up on time despite my remote location, and was respectful of my tenant's space. The job looks beautiful, and there are no more leaks. Talal is a kindly, honest, energetic person (who is also an EMT); I will call him again! (But hopefully not too soon.) Thanks Talal! :)
I live out of town and was in need of a plumber quickly. I called Talal based on his reviews. The mark of a good business person is to answer the telephone or return a message in a timely fashion. Talal did that. I explained the problem and we agreed on a day and time. Talal showed up early and completed the job. I like to support small business owners and I think that I found a match in Expert Plumbing. Not only did he do the job quickly and for a fair price he communicates and stays in touch with the customer. Kudos to Talal.
Yesterday we called Talal about some leaking toilets. I expected an appointment later in the week, but Talal rushed over from a long job so he could diagnose the problems. When he finished his other job, he went for parts, came to our house, and within an hour all was well. I was impressed that he worked so hard to fit our little problem into his schedule. I would definitely call him again for any plumbing problem.
David R.
01/03/2014 12:00:00 SA
Talal was pleasant, knowledgable, reasonably priced, and efficient. He's a great commmunicator. While I am not eager to have plumbing issues again!, if I do I'm calling him.
Sherry P.
02/08/2015 12:00:00 SA
We had a rather major water leak in bathroom plumbing and called one of the larger plumbing companies who told us it would be sometime around noon or a little after that they could come out (we called at 10am). By 4PM, and after calling 3 times and being told they were busy but would come out.....we decided to check online and found Expert Plumbing. When we called at 4:10PM Talal (the owner) said he was working about 20 minutes away but since it sounded like we had a real emergency he would come right over....which he did. He was so incredibly nice and concerned with helping us.....VERY professional and very respectful of our home (putting on booties to protect our floors).
Talal was very knowledgeable and immediately fixed our problem and offered suggestions on how to avoid this happening again. We had him check a few other small issues ....which he did very willingly even though it was getting to be after 5PM by then.
We have never dealt with such a knowledgeable, kind, clean, friendly and considerate plumber...very concerned if we were satisfied and happy with his work.
We HIGHLY recommend Expert Plumbing as your go to plumber!!
Talal was nothing short of amazing. He was polite, prompt, flexible, and did an outstanding job with installing our shower fixtures and servicing our water heater. His rates were very reasonable too compared to others. We will absolutely use him for all of our future plumbing needs.
Talal was great. He installed a hot water recirc system into our tankless hot water as well as some trouble shooting on other issues. He was cost competitive, timely, great communicator, and spent the time researching and working with the manufacturer to solve the problems. Would definitely use him again and recommend him.
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