Description
Repairs on all makes and models. Faucets, water heaters, toilets, garbage disposals, gas lines.
HISTORY
Established in 2004.
I had a much larger company serving all of Santa Clara county but wanted to serve primarily the south county area.
ABOUT BUSINESS OWNER
As a resident and homeowner in Morgan Hill I intentionally moved my business from San Jose into Morgan Hill to be closer to home and to serve the many great clients I had in town and to meet many new friends and neighbors.
SERVICES
Sink Repair, Sink Installation, Water Heater Repair, Pipe Installation, Water Filter Services , Bathtub & Shower Repair, Gas Line Services, Faucet Repair, Toilet Repair, Faucet Installation, Pipe Repair, Water Heater Installation , Garbage Disposal Repair, Toilet Installation, , ,
Reviews
Russ did an awesome job fixing a leak in our ceiling coming from the upstairs bathroom.
He was very professional, on time and able to fix our leak in the same visit as providing us a quote. Would definitely recommend his work.
We had to move our toilet approximately 6 inches on a concrete floor. Russ provided a timely quote for this difficult job, was communicative during the work (as it took several visits due to having to jackhammer concrete), and delivered a quality job. I would use Russ again!
Martin F.
10/05/2022 12:00:00 SA
Top Hat Plumbing is the best. Russ came out to install a new water heater (along with a couple of other small projects). The quality of work is top notch.
Erica D.
02/04/2021 12:00:00 SA
I needed my oven and sink disconnected to install countertops and explained I need him to come back in a week or do to reconnect he told me over the phone what it would cost and what that entailed. He also explained why the reconnect might cost more. He came in a timely manner, did what I asked him to do, found a very slow leak and explained what it would cost to fix before doing anything. I found him to be straight forward, professional, not inexpensive but reasonable and fair. I really like how he made efforts to save me money and explain everything so I could understand it.
Eric G.
08/12/2021 12:00:00 SA
Best plumber in Morgan Hill. We had a bunch of work done including new sinks, faucets, piping, regulator, installed water softener, and more. High quality work, reasonably priced, great communicator, and very knowledgeable and honest.
Troy B.
03/01/2019 12:00:00 SA
Quality reasonable service. I highly recommend. Russ doesn't unnesceraily upsell and provides the service that you requested without surprise additional fees at the end.
Anca V.
11/08/2016 12:00:00 SA
I called last week and I spoke with Russ; we made an appointment for yesterday 2-4pm for someone to come to our home and give us a quote.
Not only that no one showed up or called to cancel, but although I called and left a message, no one returned my call.
What kind of customer service is this?!
Very disappointed.
I changed the number of stars from 1 to 4; Russ came next day apologizing over and over and recognizing that he discovered some voicemail issues which he will fix.
He gave us a quote, quite High, which made us postpone the project for a while.
Based on our interaction he seems like a solid professional which knows what he is supposed to do.
Good luck Russ.
We lost cold water pressure on 2 sinks in the kitchen. Top Hat Plumbing was able to reverse pressurize our lines and we had cold water pressure back quickly. Very reasonably priced and extremely personable. Highly recommend.
We've used Russ at Top Hat plumbing for all our critical plumbing needs. He provides excellence in customer service, stands behind his work and does it all with a kind attitude and an attention to detail. If you're in the South County, give him a call.
Kelley W.
11/07/2018 12:00:00 SA
Had a great experience with Top Hat Plumbing today! Russ arrived and assessed my long list of miscellaneous repairs that needed attention. My list included such things as a clog, installing faucets and a sink, fixing leaking outdoor faucets and water heater, and taking care of a problem toilet and shower (I am not known for taking care of things right away :)). He gave me a fair price ahead of time and knocked it all out in an efficient manner. Thanks Top Hat!!
Rich R.
11/09/2018 12:00:00 SA
An area plumber referred me to Russ for a glitchy pilot light in my GE water heater...this after I tinkered with it for some time. After leaving him a message, Russ returned my call a few hours later. He accurately diagnosed the problem over the phone, and confirmed it within minutes of showing up at my house. I was especially impressed by his empathy. Clearly, he was booked for the day, but managed to fix my problem within two hours--this because he knew how unpleasant life can be taking cold showers. Russ was professional, personable and quick. What a pleasant experience. Top Hat can't guarantee same-day service every time, but the skill and heart this company brings to bear is quite admirable.
Adam B.
10/08/2018 12:00:00 SA
I had a great experience with top hat plumbing. I had a pressure reducer that was no longer reducing pressure, so I called some local places for estimates. Some competitors bids were outrageous for a small job such as this, but the estimate from top hat was what I would consider the fair amount for a job of this size, and also and half of the other guys.
The job is completed, and now my water pressure is back to sane levels without any leaks. He also installed the new one with unions so I could change it myself in the future without having to call another plumber, which is a nice touch.
Would definitely recommend.
MARK P.
09/10/2015 12:00:00 SA
A solid 5 star experience. Phone calls answered promptly, appointment was made to handle my leaky emergency right away. Situation was handled in a professional manner, and the price was appropriate.
I hope I don't need his services again, but if I do he'll be the first call.
Russ provided an accurate assessment and quote for the replacement of part of our main water line, a main shut off valve and the required city mandated flow valve.
Russ was on time, courteous, professional, and proficient, completing a task of removing very old units, resulting in a very complete, near, new system at a reasonable price.
I highly recommend Top Hat Plumbing!
Russ installed a Pentair Fleck 5600 SXT water softening system for me in my garage (new construction home). He also set up a custom harnessing system to keep my tank secured. He was on time, communicative, efficient, and installed the system with great attention to detail and quality. He cleaned up and was easy to work with. I was very satisfied with Russ's service and will be using him again for some other plumbing projects that I have planned.
Will definitely use Russ again for any plumbing issues. He was running a bit behind the day he came but called and I was running behind too so it was perfect. My home had been having ridiculous amounts of hard water deposits clogging up my fixtures and damaging faucets and several appliances. I have a water softener, a whole house filter, and the water heater was still new. Russ determined that my recirculating pump was causing what would be normal hard water particulate to bounce around and get sent to my fixtures. He also realized that the valve I should be using to flush my water heater did not have the correct valve, so previous flush attempts did nothing. He quickly replaced the crazy valve and taught me how to flush the water heater. The ginormous balls of hard water that came out were just wild. It looked like giant cat litter pieces. We are now on a regular flush schedule and the recirculating pump is on a timer. Things are much better now. I can't remember exactly what I paid but I know it was extremely reasonable and he will be my first call for any plumbing needs.
Denise B.
04/05/2016 12:00:00 SA
Had to call 2 days in a row, but not a big deal. People get busy, I totally get it. Once Russ called me back, we made an appointment for the same day. Russ and Logan did a great job clearing my stopped up sink. I was most impressed with how clean they left the area. Russ even wet mopped the bathroom. I would definitely recommend and would not hesitate to call again if needed in the future.
Called Russ on Monday to fix a leaky pipe in my attic. He came out the very next day & had me back up & running within an hour. Thank you Russ for your quick response, for showing up when you said you were going to & for helping me get the water back on for my family. Next time we have a plumbing problem, I will call you first!! Thank you!!!
Ashley B.
12/09/2015 12:00:00 SA
Professional and quick turn around. Russ called me back and clearly communicated throughout our experience. He fixed out shower, which was only releasing cold water at the time. Great experience, we will use him again when needed.
This plumber is really good. I usually read reviews, not write them. We needed a new kitchen faucet, a disposal installation and a handle on a hose bib. Russ is very good at his job. Having owned a business in the past, a business needing quite a lot of plumbing work, I really appreciate a plumber who will arrive on time, do the job in a quick, efficient manner, and not have to be called back for leaks afterwards. I would definitely call Top Hat Plumbing in the future if needed. Russ even brings a mat to do his work on so you do not need to spend time cleaning up scuff marks. Very neat! Highly recommend him!
We called Top Hat Plumbing when we realized our main water pipe into the house was leaking slowly. Russ came out within the day to take a look and fixed everything before the week was out. He is professional, reasonably priced and works fast. Feels good to have a plumber we'll call whenever we have another problem. Doesn't take cards so be ready to use cash or a check.
Discovered a leak in the main waterline to our house. Called Russ and he returned my call promptly and was able to come out the same same day as promised. He took the time to explain the problem and how he was going to fix it. Had the repair completed within an hour or so and that included getting proper parts. My husband, who is knowledgeable, was impressed because the workmanship and parts used were superior. Thanks Russ
Laurie V.
11/05/2015 12:00:00 SA
Top Hat was prompt in returning my call, came out the same day, provided a quote, did the work cleanly and efficiently. Very pleased with the whole experience and I would definitely recommend them and use them in the future. Top notch guys!
Can't say enough good things about Top Hat. We had a sudden leak appear in our family room ceiling one morning, and Russ was able to come out within a couple of hours. The problem wasn't immediately obvious (thankfully, not a freshwater pipe leak as he'd feared), and we decided I needed a new upstairs toilet. He was honest about taking a markup on the ones he had in stock, if I wanted to go that route. I ran to Home Depot and got one on sale, met him back at my house and he got it quickly installed and operational. The cost was reasonable, especially given the short notice and our active leak. Russ is very friendly and knowledgable, and I wouldn't hesitate to use his services again!
Russ was awesome he's a wonderful plumber!! He fixed our water heater which no one knew how to do. He was very responsible and came out right away to help us with our problem. He really knows what he is doing. I highly recommend him to anyone who needs any kind of plumbing cause he really knows what he's doing!!
Dana W.
08/10/2015 12:00:00 SA
Top Hat was wonderful. I had a collection of small fixes that needed to be made, including fixing a broken drain, a few bad pop up mechanisms on sink plungers and a bad shower device. I had called another MH area plumber and never heard back. So, I left a message for Russ while he was on vacation, and he called me the morning he returned to the office. We set up an appointment, and he was on time and very affordable. He listened to my concerns and talked me through how each of the mechanisms worked. Because he had all the equipment on hand that day, he was able to get the work done in a few hours. It was a big checkmark off of my to do list. I would definitely call Top Hat again.
D. k.
02/08/2018 12:00:00 SA
Russ did a quick, clean, and efficient job taking care of our plumbing needs. We would definitely call him the next time we need plumbing services.
When I discovered that my hot water heater was leaking and flooding the garage, it was a Sunday evening. A bit panicked, I looked for a plumber on Yelp, as I have never needed one before. I noticed Top Hat was local and very highly rated. Fortunately, they were able to come right over, diagnose the problem, and replace the hot water heater in a very timely manner. Also, they went above and beyond by vacuuming up some water and explaining everything they did, as well as how to manage the new hot water heater. I feel completely confident recommending Top Hat to anyone who is in need of a plumber! Thanks Guys!
Brian G.
05/04/2015 12:00:00 SA
We had a great experience with Top Hat and Russ. My mother had a leak in her back yard under the sidewalk that was tied into main water service which cut off all water to the house. Russ responded within 2 hours and had the repair complete by 5:00 PM.
Very professional, fairly priced, honest and explained options to my 88 year old mother that she could understand. Russ removed concrete so cleanly we were able to reinsert flag of concrete saving her money.
I WOULD HIGHLY RECOMMEND TOP HAT PLUMBING FOR ANY PLUMBING NEEDS.
Top Hat did not call back immediately but they are a small family business so I understand (he should get someone to monitor his phones or be more on top of it...could lead to loss of potential business). He showed up 30minutes late but he did call me first. He found the problem with our toliets right away and 4 hours later they are all fixed. I can double flush with ease after a big meal.
Russ did a good job. He called me back after leaving a message. Showed up on time (actually came early after checking to see if I was available). Got the work done quickly and at his quoted price, and overall a very nice and personable guy. Will definitely use again if needed.
Called Russ after my plumber friend could not do my job because of a vacation. We had a burned out thermocouple on a GE water heater. No hot water for 4 days for a family of four waiting for the special part from GE. Russ and his son Logan came out and fixed it within an hour. I felt his price was fair and that he was a hard working, honest businessman. He explained how everything works to a non-handyman person like me. I will definitely call him the next time I need a great plumber.
So glad i found Russ on Yelp. He is genuinely that good. Got a leak on my main valve, called Russ and he came out got the job done in less than 2 hours. Very pleasant to work with and truly is a professional.
Phattomato P.
09/12/2014 12:00:00 SA
After multiple phone messages back and forth, Russ and I got to schedule a time that was convenient for me. Although he ran a few minutes late, which was ok with me, he kindly called me ahead of time and let me know he was running late. You can't blame a plumber running late cause he never really knows the difficulties and problems associated with customers plumbing projects. Nonetheless, Russ showed up, friendly and courteous, and after describing and showing him my issue, he offered a very in-expensive and quick solution. He gave me a quote right there on the spot and thirty minutes later, my problem was fixed. I was so worried I was going to have to rip out my whole fiberglass shower costing at least 10K. But Russ help me solve that problem with an alternative solution!
Thanks Russ!
Keep up the great work!!!
We used Russ for a leaky kitchen sink and a pelican water installation. We were pleased with both jobs and will use top hat for any future plumbing issues.
Martin M.
04/01/2013 12:00:00 SA
I have used Russ now twice. Once for a potential water heater problem and then for a clogged drain line. Here are a few things I really like about him:
1. He is fast and responsive. If you don't have hot water or your kitchen sink line is clogged, you need to get it fixed fast.
2. He explains what he is going to do and then teaches you how to make the simple repairs yourself. He will tell you which repairs you can do yourself (with tricks of the trade) and which ones to be careful on (that means hire an expert).
3. I don't feel I am being taken advantage of. He will not do extra work or make suggestions just to put money in his own pocket. He only does what needs to get done and gives excellent recommendations about potential improvements should further problems occur.
I found Top Hat Plumbing on Yelp and gave them a try based on the positive reviews. Now, there is no reason for me to search for a Plumber on Yelp any more. I have found my Plumber!
Top Hat Plumbing is Top Notch! Russ is not only a top notch plumber he is the easiest plumber I ever worked with. Not the cheapest but you will not be disappointed. My go to guy!
MJD Harleyman MH
Arlen S.
02/04/2014 12:00:00 SA
I went to take a shower and steaming hot water came out. Checked the water heater and saw the temp setting was already at the low end and water was dripping out. Oh-oh!!
So I called up Russ and he was able to give me options and help me through each stage. I now have a nice new water heater professionally installed. He gave me a reasonable fixed price at the beginning and despite the difficulties you encounter in any project, the price never changed.
I'll definitely call Top Hat again when I have plumbing problems.
Our first experience with Russ was the water pressure regulator leaking the day before leaving on vacation two years ago. Russ and his son bailed us our so we could leave on time. Since then Russ has just finished a second gas line for fireplace inserts. The communication, efficiency, and quality of work were top notch. We will be calling Top Hat for our future needs because of the honesty and pride in workmanship.
Jon S.
10/11/2013 12:00:00 SA
Top Hat Plumbing (Russ and his son Logan) are professional, friendly, fair and
fully deserve their high ratings.
When I talked to Russ the morning my water heater broke (bad heating element),
he postponed his non-urgent jobs and was able to fix it that same day.
(GE Warranty told me what part I needed and Home Depot helped me find it.)
Russ quickly verified the problem and gave me a fair estimate (they charge by the job not the hour). They worked so effectively and efficiently while good-naturedly answering all my questions that the job was completed and cleaned up in no time!
Neda P.
11/04/2013 12:00:00 SA
I would not call Top hat plumbing ever again or recommend him to anyone. Our 2 year old water heater was making noise, First he was 1 hour and 45 minutes late to the job without calling then he came to replace a little part that we already had, after spending an hour or so on it he said that he can't fix it and we owe him $225 for labor!!!! After my husband talked to him, he reduced it to $150. This is a joke! I understand if he asked for $50 or something for his time but $150??!!!
Mark B.
09/07/2011 12:00:00 SA
We were in the process of moving so our schedule was less flexible than normal and Russ was willing to work with us on a time to work up an estimate. The job was to install a larger gas line to the back unit of a duplex and add some branches for new and future gas appliances. When here to make up the estimate he was great at brainstorming to determine the best route for the pipe to fit our budget and also make the finished job look great. The bid was absolutely fair and he never asked for more. He always started on time, put in a full day and cleaned up. He originally stated that he would be done by Friday and ended up being done on early Wednesday afternoon. We have had no issues with the work and would absolutely call Russ again.
John R.
09/09/2011 12:00:00 SA
Russ has become our go-to guy for plumbing. He's local, considerate and trustworthy. He works to get things right, and in our situation, came back to fix something at no additional cost. He's extremely reasonable, sticks to his estaimate, and works quickly and cleanly. Go to Top Hat.
I have been using Top Hat Plumbing since around 2003 when we had a barn put in with absolute satisfaction. The prices and service are great and prompt. Recently, to check things out, we got a quote from another plumber to replace a hot water tank that was leaking, then called in Russ with Top Hat Plumbing. His price was significantly lower and the quality is exemplary. Today, he finished another job for me. This will be the only call I make from now on.
We've called Russ for all of our plumbing needs for a few years - he's always been the ultimate professional. He knows his stuff and is very thorough, explaining things as he goes. He treats us as long term customers, not a one time call. For example, I left a voicemail for him Saturday morning at 8:30. He called by 9:00 and was at my home by 9:30 with an excellent fix.
I chose this company because of the Yelp commentary. I was happy with the competency and work ethic of the owner, Russ. I'll recommend him to my friends and would call him again.
He takes advantage of distressed customers, charges exorbitant prices knowing they need help right away. He would look around at your house and decide you have money then raises his price. Never again will I use him.
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