John Riordan plumbing

This firm is fantastic.  They are professional, accommodating, and empathetic.  I recently had two separate plumbing emergencies the day before Thanksgiving (we were hosting 15 people) and the evening of Thanksgiving.  They were overbooked but instead of just saying sorry, the person on the phone didn't blink.  She immediately assumed responsibility for getting the repairs done in time for our Holiday feast. by rapidly identifying one of their  back-up services who were able to come out within hours.   Both jobs were handled rapidly, efficiently, and with full contemporaneous explanations of what had to be done and what to expect.  Riordan handled all the arrangements and the billing.  The costs were extremely reasonable, especially considering the urgency and the holiday needs.  Based on the costs I have seen quoted in reviews of other companies, Riordan's charges were VERY reasonable.  I would strongly encourage using this firm.

Had a leak in my shower that was affecting my neighbors below me--they found all the cracks (and potential leaks) and sealed them up efficiently.  

Then a couple months later, my shower valve broke--they came in and replaced the valve, and also realized that my shower head was corroded on the inside, so they replaced that as well.  Now it's beautiful and works better than every.  

Only nitpicky thing is that they didn't really clean up well after they left.  But that's not a biggie.  I really appreciated the quality work they did.  2 months later, it's still working great!

Arturo came out he did the job promptly. It wasnt a complex or very difficult job, and he didnt turn it into one! He took the time to explain a few things about other aspects of our plumbing. He suggested a change in a valve that can wait and is optional at this point; no heavy sell. No fear mongering.
Very polite.

They fixed the water line to my refrigerator. The whole process was simple, the office staff was friendly and quick to set up a time for the next morning. Warren the plumber was on time, professional, competent and worked quickly to fix the issue. Overall happy with the service and cost for the job, would use them again.

Quick - efficient - great office team

I did not have an emergency but used them for the planned install of a water filtration system. It went so smoothly.

Thank you!!

Do not use this company trust me this idiot bad attitude plumber could not fix the plunger in my parents bathroom sink because the moron used the wrong part so now I have to fix it.

I set up a service with Riordan Plumbing to help with a water shut off of a building in order to perform repairs inside a unit. The appointment was set up at 9 am to shut it off and at 1 pm to turn it back on. After the repairs were made it was barely around 10 am, so I called Riordan to see if they could come back early to turn it back on. Unfortunately, they technician was busy and couldn't come early, which is fine.

The problem occurred when the technician didn't show on time for turning the water back on. I called multiple times and either the technician was not reached or was told they were running late from another job. In the end, the technician arrived an hour late. This created an issue for me because the entire building had no water for an entire extra hour than needed and also I had to pay an extra hour to the contractor doing the repairs because Riordan didn't make it on time. On top of that, the technician was not able to turn the water heater back on (though he tried in multiple ways) and took approximately another 1.5 hours.

After all of this, I asked Riordan given the grievances particularly because of the late arrival of the technician, to help me at least offset the extra cost that I had to absorb by paying the other contractor for the extra hour he had to stay. Riordan Plumbing was unsympathetic and argued that they never give specific appointments (only time-frames), and it has been that way in their twenty-something years of experience in the industry, which that is not what I was told when I set up my appointment. Additionally, the technician told me that they were not even charging the extra 30 minutes he took trying to make the water heater run again, which he couldn't do (as if that should be my reward for the entire situation)... In the end, they only offered me a $20 discount on my bill which was not even 20% of what I had to pay for the extra hour to the other contractor.

After this experience, I wouldn't recommend Riordan Plumbing. They don't care enough about their customers and were condecending in their treatment.

They came on time, were polite and efficient and fair. Small jobs but they did them well.

When you have an appointment for 1-3 pm and the plumber comes 15 min. early.
When you need the third of three estimates for a job estimated so far at $1900 and $1000 plus parts.
When your family members let the plumber in and he's gone in five minutes saying he'll do something for $250.  You're not sure what. No written estimate.
When you get home at 8 minutes before 1 pm and hear that the plumber has come and gone.
When you realize that some of the work asked for in the first two estimates was not mentioned by your family.
Really nice people answer the phone at John Riordan Plumbing and make the appointments, but I decided to give up on getting this estimate.

Apparently they charge $50 just to drop by and tell you how much they will charge you for the job. No free estimates even for local residents who have used them in the past. Good luck with that

I have used Riordan Plumbing for several problems around the house.  Plumbers are expensive but you don't mind paying if you know the problems going to be resolved correctly. They did everything perfectly and were very professional I would hire them again.

I've dealt with a lot of contractors, and Riordan is by far the best experience I've had in LA. Not only are these guys on top of their work, they're as friendly, patient, and courteous as you can ask for. I would highly recommend them for any plumbing work.

Jessi arrived early. I explain to him the problems. He told me what my options are and what it would cost. He worked quickly and efficiently and it was obvious to me that he knew what he was doing. I felt the charges were very reasonable. This is the first time I've used John Riordan Plumbing and if I need a plumber again I'll call them and ask for Jesse. I highly recommend this company.

Riordan plumbing did a great job, and showed up VERY promptly at the appointed time.  Raul was very quick & professional, explaining my options and taking care of the kitchen faucet install & a toilet tank issue.  A very nice guy, and did the job within the hour, saving me $ and gaining a customer for future plumbing needs.  Thanks!

I was notified by the gas company that I had a gas leak outside my house.  It was about 10:00 on a Thursday.  I called Riordan plumbing the next morning and they have somebody out within 2 hours.

The job didn't go as planned.  They never do in my 70 year old house, but they did the work at the quoted price and finished within the allotted time.  The plumber on site Larry, and his crew were professional and diligent and I would highly recommend them to anybody for both major and minor plumbing issues.

Got John Riordan's proposal: to replace 2 diameter 3' long leaky drain pipe in garage (easy accessible) - $1,450.
Proposed pipe is not made from gold, not even silver. Galvanized iron.
If this is not rip off, what is this?

They are responsive and have an after hours on-call plumber for weekend and evening calls, which cost more than scheduled weekday calls.  Seem knowledgeable about the issues.  Their work is good and prices reasonable.  Clean-up is ok.  You will need to ASK them to wipe off shoes or wear booties on a wood floor.  I would keep track of arrival and departure times since they appear to round up.  I would use them again.

Riorday Plumbing is the best on the westside!! Always on time, if not early. Very friendly staff. Returns calls immediately.  And they don't leave a mess.

These guys are the best. Kind, respectful, efficient and always willing to answer questions. Not just the plumbers but the office staff as well! They worked with me to get my HOA all the documents needed prior to the work being done. Great customer service and top notch work -- Riordan will always be my first call!

Would not recommend this company, they are very expensive. Plumber arrived on time and was professional, but overall cost to replace a simple faucet was almost $350.

I've worked with this company in the past, and I'm sorry to say, they are off my list now. We had a major flood in our unit, as the plumber didn't turn off the valve to our unit before replacing our electric water heater. We have sustained ceiling, floor, wall and electrical problems. The report took almost 2 months to obtain, and now the company is denying that they did anything wrong.  Every plumber I've worked with always turns off the water to a unit before doing any type of plumbing work. Plus, the plumber didn't turn off all the breakers and got a bad shock before he began working on the water heater. He also inflated the charge for replacing the water heater, probably because he wanted to make a quick buck.  I've heard there's an ownership change at Riordan, so maybe they're doing things differently. I write for the Culver City Patch, and I'm furious about the way we've been treated. Our ceiling looks like Starbucks had a party, and our flooring has buckled.

Update, 8/19/2011-We went to small claims against this company, and won! I hope we don't run into any resistance in them paying the amount that we're owed...

John Riordan Plumbing was a referred to me by another plumbing company.  The other company referred  Riordan as a reputable company.  They were at my house in hour and after letting me know that I didn't need any new parts, there was no charge.  That made my day. I will use both companies.  What amazing customer service and a way to build long term business year after year.   Thanks to Drain Unlimited and Riordan Plumbing!!

The last two times I had a plumber out was from John Riordan . Very pleased both times and I will continue to call them out. The first time out was workman Eric who was very nice, extremely efficient and did a wonderful job, and a fair price. So please with him that I requested him the second time I needed a plumber. Again in and out in no time, problem solved, fair price what else can you ask for.

I called John Riordan Plumbing at 4:00 in the afternoon with a clogged main line. Sewage had backed up into the toilets and bathtubs and I needed to get someone here right away. I went down the Yelp list and called about 4 companies. The other companies either didn't answer at all or told me I'd have to wait until the next afternoon (clearly not possible). One guy sent me a text telling me that he was too busy. I found John Riordan Plumbing on the second page and gave them a call. By this time I was starting to panic.

The phone was answered immediately and a woman told  me that she would have someone here within 2 hours. Forty-five minutes later a plumber showed up, snaked the drain, advised me to think about annual maintenance since there are roots in the line, and left. He was professional, nice and fast. No up-sell, no mess, hassle.

Between the time I made the call and the time the plumber left, about an hour and ten minutes had passed.  I don't know if they're this quick all the time, but I'll definitely be calling them first next time.

I've had these guys out several times to my house and generally they have done a good job.  However, I am appalled by their approach when there is a mistake.  Despite my having been a frequent customer over the past year and a half (multiple $K), and their having to come out three separate times to fix a mishandled install (with me taking off work each time), they had the nerve to charge me for the reinstall.  I think for most jobs they will be able to handle it quickly, but if they have to come back, beware.

I manage an apartment building in West LA and have probably had Riordan out (no exaggeration) a hundred times over the years. I swear the tenants must flush small animals down the toilet.

I can't recommend these guys highly enough. They are polite and professional and are one of those rare service companies to whom I need make only one phone call.

I've used Riordan Plumbing several times now. I couldn't be happier with their service.

So here's the update. . . a few weeks ago I had problems with a leaky faucet.  Since the kitchen facet was old and finding the replacement stem was impossible I decided the simple solution was to call a plumber and have it done by the professionals.  

So I called up John Riordan.   Scheduled an appointment day for two days later.  They were really busy, apparently.  On the day of the appointment a very nice guy shows up.  He takes apart the kitchen faucet and examines  the plumbing nipples.  The nipples were clogged and had to be replaced.   New plumbing nipples were installed and kitchen faucet was replaced.  The bill was a little over two hundred dollars.   Less than twenty four hours later the  brand new kitchen faucet starts dripping.   I called up John Riordan plumbing.  Because it was a holiday weekend they were short staffed and I would have to wait until the following Tuesday.

On the day of the appointment the same plumber shows up and shuts down the water and checks the stem valves for possible debris.     Bingo, bunch of small pebbles.  He cleans out the aerator, and then explains that debris from the pipes caused the faucet to drip.  His advice to me was if the leak occurs again, simply shut down the water to the house and check the stem valves for debris as well as the aerator.  

A couple of days later the gas to the house was shut off because of a leak.  I called John Riordan Plumbing and informed them I had a gas leak.  The dispatcher asked me specific questions about where the leak might be and I cooperated with her. The earliest I could schedule the appointment was for two days later.  

On the day of the appointment the plumber shows up and asks me  what am I here to fix?  So I showed him the paperwork from the Gas Company he looks at it and indicates that he will go outside to look for the leak.   As he is exiting the house he stops and then starts giving me the statistics as to where the leak might be and then proceeds to try to talk me into  just replacing the gas pipes, getting new heaters, etc.    He didn't even want to try to find the leak.   At one point I followed him to the gas meter at the curb whereupon he lifts up the gas meter lid and shines his flashlight into the container box.   With the light from his flashlight  he points to a silver oval object and says indicates that the silver oval object is against code regulations and that it needed to be updated.   He then proceeds to hand me an estimate of approximately $3, 9000.00 to replace then entire gas piping to the house.  He then informs me  it will take about two to three days to replace the whole system.  It was at this point where he hands me another bill of $99.00 for the service call to the house.   He then indicates that the $99.00 service charge will be deducted from the bill if I use the John Riordan company  to do the work.   Suffice it to say I called up another plumbing company for a second opinion.  I ended hiring the other company.

I have used this company for years, both for my business and personally. They are professional and prompt. Their work always passes inspections the first time. All employees that I have met in the 15 plus years I have used them are polite and competent. I highly recommend them for any plumbing work.

I would give this place zero stars if I could. I waited three and a half hours for an emergency and then got a call that the tech was too busy on another job. Told me if he did come out he wouldn't fix the problem just turn off the water. I don'tneed to pay $140 for that. I can do that. I need the problem fixed. I guess I should have figured out what I was in for because when I first called the receptionist told me that the plumbers don't like to make emergency calls. So beware of disgruntled lazy plumbers at Riordan plumbing!!!

I will never recommend their service to anyone even if you are my enemies. They will charge services which they do not perform. STAY AWAY WHEN YOU CAN! YOU'VE BEEN WARNED!