One day, we woke up with no hot water and flood in the garage. I called Marlon, as he helped us few months ago with the clogged pipe. I apologized, as it was early in the morning :) - he was quick, responsive, said no need to apologize and requested me to send him photos of my water heater. Water was leaking around the perimeter. He advised to turn off water for the heater until he comes. As soon as he finished his prior appointment - he came to our house, ran diagnostics (as we suspected, water heater broke) and recommended to replace the heater. We chose tankless version (thanks, Marlon, for recommending it); he and his helper Tony came the next day and took care of the installation, re-piping to outside of the house with copper pipes (we chose outside heater placement), testing everything out and - we had our hot water again! Now, with tankless heater, we never run out of hot water with our 3-bath house :) Overall, Marlon has been super-responsive, professional, honest, great in communication and walking us through the pricing and maintenance options for various heater models; he is also an optimistic and pleasant person to talk to :) I would highly recommend him and his service for any plumbing needs you may have.