HR Silicon Valley Plumbers

This is actually one review for two fantastic jobs that HR Silicon Valley Plumbers have done for us in April and May, respectively.

First job was installing a new Smart Toilet and moving one existing toilet to another bathroom. Henry and his crew showed up on time with all the preparations - coverage for our hardwood floors all the way from the bathrooms to the entrance, shoe covers, etc - and got the job done within two hours.  They were professional, friendly and effective.

I didn't write the review as it was our first time.   And I want to wait until we have another job to see if they are consistent.  And boy, they did.

My second job was fixing the kitchen sink for an rental property.  I was traveling when the tenant called in a panicky way - Kitchen sink was clogged!  Help!.  

I contacted HR Silicon Valley in the morning.  In two hours,  Henry and his crew were there - yes on the same day - and voila.  They fixed the problem in no time.

Now, that's when I know that these guys - especially Henry - are totally accountable.  And I will never have to find any other plumbers in the Bay Area!

PS - Did I mention how comfortable that HR Silicon Valley Plumbers use real-time messaging scheduling platform to keep me informed at every step when they dispatch someone?   And the entire order-to-invoice process is so smooth?  Wow.  It's really THE Silicon Valley experience!

They have completed the job, but will think twice before calling them again.
They didn't use boot/dirt protectors and left my house very dirty.
Usually plumbers clean their mess before they leave. HR Silicon Valley just left the worksite very dirty behind them.

Great folks! They will not nickel-and-dime you. They found the issue with my drain line and fixed it for very good value. They also helped find fix issues with the shower head clogging due to sedimentation for free - they told me to just do it and save the money as it was a simple job. Overall great experience!

I used the service to install a new toilet. The Home Depot store recomended several service peoviders. We randomly chose HR Silicon Valley Plumbers.
Their quality of work was bad. They improperly installed the toilet. That caused odor in our bathroom. After some back and forth over the phone, they had to reinstall the toilet completely. The whole process took 3 weeks and wasted my time.

Very professional.
I had an amazing experience working with them right from scheduling to getting the task completed. We had issues with our hot water tap in the shower which couple of other plumbers couldn't fix. Henry  listened to the issue professionally and addressed it with skill. Fixed and cleaned it to normal. I highly recommend their services

We had our water heater go out and I got a few folks who called to give us quotes. Henry the owner called and walked me through what the work entailed. Not only did he explain the work but also explained the value of getting it inspected. He was able to get me up to speed with what I should expect from any plumbers who would come out and things required to meet code. This helped gauge if the other companies where doing the right thing or where just doing a quick job. Swapping a water heater can be cheap, but doing it right and getting it up to code is important because I don't want reoccurring issues.

While HR Silicon Valley wasn't the cheapest, they were also not the most expensive. The difference in the level of work was clear though. Henry has a high standard and the fact that getting things up to code + inspection is the start made me feel like they were the right company.

Abel came out and was extremely professional. He was able to show up to the job early which was great. He explained what the course of action was and after agreeing, he got to work. Our setup was particularly difficult but Abel got everything setup and up to code. A few days later he was present to get his work signed off by an inspector. I look forward to calling HR Silicon Valley Plumbers in the future.

Henry, Auggie, and Troy did a remarkable job with an assortment of tasks I wanted to handle at the same time as addressing a leak. (I also appreciated Henry teaching his son Issac the family trade.)

For my leak, they uncovered a nonstandard installation, found a replacement gasket, and bound the pipe into place. I'm optimistic that this repair will last.

Henry was also the only plumber I talked to that inspected my water heater and shower in detail and that I felt confident in maintaining the water heater and installing a new shower panel.

Ryan and Romeo did a great repair job fixing a serious drain pipe leak in our garage. Very professional and responsive. Highly recommend it!

Having used HR Silicon Valley Plumbing before (I had given them a 5 Plus Rating) I received an Email from them in regard to them offering an annual water heater inspection.

I had additional work that needed to be done so this was a perfect time to have them come out.

Macielle responded quickly to my Email and was very helpful in getting my project started.  

Henry Rivera (the owner) came out with an employee (Agustin) to start the water heater inspection and the additional work that I needed on the water heater and adjacent laundry sink.

It was also a perfect time for them to respond as I just had an issue with my wash machine's standpipe backing up and leaking on the floor. (It pays to have water leak detectors anywhere you might have a leak).

Henry had Agustin crawl under the house to make sure that the standpipe drain pipe was intact and that a snake could be used to help clear the line.

Agustin found an obstruction, but couldn't get it cleared.  It was decided to install a clean out for the standpipe to facilitate any obstructions in the future.  While the drain line was open the obstruction was cleared.

Agustin and Troy arrived the next day to complete the work.

Henry and his crew made sure they were wearing shoe covers when they were in the house and cleaned up the areas they were working in prior to leaving for the day.

The Company is licensed by the Contractors State License Board so they have the required insurance.

As a retired Building Inspector I can highly recommend them as they follow the required codes and do excellent work.

DO NOT USE THESE PLUMBERS While they were quick to respond and the repairman was friendly, the company is suspect. I had them snake my secondary drain and when he left, I was told I have a 30 day warranty on the work. The very next day, the same drain backed up again and Henry (owner) called me and said there is no warranty but would do this as a favor. They also told me I should replace my secondary line as the slope was great enough for the water to drain. I asked for a quote and a timeline but never heard back. Maybe it's a good thing. DO NOT USE

DO NOT USE THESE PLUMBERS While they were quick to respond and the repairman was friendly, the company is suspect. I had them snake my secondary drain and when he left, I was told I have a 30 day warranty on the work. The very next day, the same drain backed up again and Henry (owner) called me and said there is no warranty but would do this as a favor. They also told me I should replace my secondary line as the slope was great enough for the water to drain. I asked for a quote and a timeline but never heard back. Maybe it's a good thing. DO NOT USE

Our boiler was replaced pretty promptly. It was replaced within 2 hrs.  Thanks HR Plumbers!!

Team arrived on time and provided great support. They were very professional and communicated the expectations and timing for the job.
Highly recommend HR SVP for jobs both big and small!

10/10 great service. Repair was done fast and without having to order extra parts which saves us money when other plumbers said they couldn't do anything to fix the problem. Job well done! Highly recommend 100%

Home Depot sold me garbage disposals that didn't work, which meant Jordan and Henry (separately) had to remove and install three garbage disposals.  The first night we discovered the new disposal had burnt coils, Henry just bumped up the original quote for his need to uninstall and start again the next day.  Jordan, too, discovered the second new disposal didn't work, and Henry insisted he exchange it in order to get it done that night. Point is, like most successful business owners, Henry is a fair, responsive, and flexible problem solver. I got texts confirming orders and arrival times and digital receipts which was helpful.  They were on short list of preferred vendors provided by Home Depot, so trust their references but maybe not their products.

Hired them to replace an ancient mess of iron pipes in a section of my house.  Their quote was a bit higher but they had a more thorough check that I trusted more.

Work progressed as expected and they were a pleasure to work with.  It's brutal work in a tiny crawlspace yet they keep level heads.  Plumbing was usable at the end of each day.  They filed permits and passed inspection.

Maybe I'm being mean, but -1 star for some rushed cleanup at the end of the day.  My bathroom almost flooded and I spent more time than expected cleaning up dust, toilet seal wax, and shattered iron.

I'd hire them again.  The end result is that they were always dedicated to finishing the job correctly and making my plumbing nightmare go away.

We replaced an insta-hot faucet in the kitchen, as well as a number of calcified angle stops and a whistling float and valve assembly in a toilet.  Henry and his team were very helpful and responsive, and provided good value for the work that we needed done.

NEVER USE HR Silicon Valley Plumbers--they did a SMALL plumbing repair for me. I then had problems with my sewer line and asked them if they could repair it.  They returned and literally traumatized me.  The sewer line was in need of immediate repair, and I trusted them from the last small job they did earlier.  They shot water down the line, then used a camera to show me there was water in the line...I questioned them---Of course there's water, you just shot gallons of water into the sewer line.  They insisted the water was already there but wasn't able to show me proof when I asked for it (my insurance carrier told me, if your sewer line is under water and they used a camera, they should be able to show you proof).  I guess they figured they had a 'stupid, vulnerable customer'.  The camera and water they shot down the line was NEVER pre-approved or QUOTED.  What they did quote was an astronomical amount of money to repair the sewer line.  $50,000 to $60,000 and said, But it'll be just like having a new home We'll have to jack-hammer your patio and tear up the cement, dig up your backyard and dig up your floors in your house to get to the sewer line and replace it....I was traumatized!! and scared and literally trembling--my blood pressure was through the roof.  Then they shoved a piece of paper in my face saying I could get the charges financed.  Luckily, I had the wherewithal to call my son.  They feed him the same cock-and-bull story; he asked them a lot of details about the quote they gave me, said 'thank you we'll call you back if we decide to use you.'  We used another plumbing service with an impeccable reputation, that has done work in San Jose for more than 20 years.  The repair was less than $5,000, they located the damage to the sewer line in the front yard, and only excavated a six-foot hole in the front yard.  And guess what, there was NEVER any Standing Water in the line!!  
HR Silicon Valley Plumbers are SCHIESTERS who prey on vulnerable people in order to pump up their prices!!  Read their reviews CAREFULLY and Use them at your own risk!

Thanks Ryan and David for making the repair to our bath tub faucet! It was great to have the repair done within just a few hours of calling to set up an appointment.

My siblings and I could not be happier. We all live out of town from our mother who hadn't used her walk in shower since moving in 16 years ago because of some problem with the mixing valve.
 For starters, Henry rose above the rest with a free on-sight quote. He was optimistic about resolving our issue and did so the same day as he quoted the repair. It was a small fraction compared to the other flat rate or sight unseen estimates from everyone else - and I DID my shopping.  He was so communicative and sent  photos as he went along.  Henry was able to repair the valve, instead of replacing!    He was so respectful and helpful to our mother, explaining how to use the temperature valve equipped with memory.
I cannot say enough about HR Silicon Valley Plumbers. Their number will always be found,  (alone),  in my contacts under plumbing.
Lori Dunlap Sonora, CA

They were very prompt and responsive. Got us out of trouble on the long weekend. Good skilled team. Solved my problem, but I think the prices were very high like 100% higher than my other regular plumbing companies. The bigger job was not on long weekend. e.g. the regular rate for snaking a drain is 2X the price of other rooters charging on a regular business day.

I'd recommend him for the job if you're willing to pay the extra $$ for (hopefully) peace of mind.

SCAMMERS!!! SCAMMERS!!! SCAMMERS!!! OMG! Do not use these guys!  They came out to hook my up dishwasher & install a sink.  TheY FLOODED MY KITCHEN THREE TIMES!  They would supposedly finish the job and the next day something would be leaking.  I paid them over $1500 for INCOMPETENCE. In fact, I had someone come out to access my flooring and it was soaked full of water underneath the floor.  They also partially flooded my garage and told me it was the washer hook up and it would cost me over $1000 to redo the plumbing.  It WAS NOT the washer plumbing, it was their incompetence that was not even related to my washer and they were trying to SCAM me. The damage was that my wall, floor and cupboards were soaked and need to be removed. These guys are totally incompetent and never apologized for anything.  AND HAD THE NERVE TO BILL ME! I was so stupid I PAID them.  I will never get my money back.

AND ....saga continues, they were suppose to hook up my gas line to my new stove.  They said they had to check for gas leaks in the pipeline due to federal regulations.  Upon assessment, they told me I had a gas leak and that it was not that bad.  REALLY? A gas leak that was not that bad??? THEN they wanted me to sign a contract for repairing the gas line and hooking up my stove for approximately $1200!! really?!!  I called PG&E they told me that for FREE they would immediately come out because there was a gas leak.  PG&E was at my house in 15 minutes, and tested for leaks,  thank you PG&E.   AND THERE WERE NONE!  Im so glad I didn't sign the contract with the HR Silicon Valley Plumbers for $1200.  The PGE guy was furious with the plumbers that were at my house when he came out. and because it was the day before Xmas, he was so nice (Erin) he hooked up my stove for free!!!! yes FREE!!!   Thank you Erin and PG&E!    First of all, there are NO FED REGULATIONS stating plumbers need to inspect my gas lines and second of all THERE WERE NO GAS LEAKS!  These bozos flooded my kitchen and screwed up plumbing under my sink.  I was even so stupid as to give them Xmas cookies when they were here...Do not mix these guys up with Silicon Valley Plumbing in San Jose. They have 5 star review and when I went to check reviews for HR Silicon Valley , I thought they were Silicon Valley & mixed them up and got a bunch of SCAMMERS.  BEWARE OUT THERE!

I had a water leak in my kitchen. The wood floor was collecting water. I checked with a few plumbing companies and got quotes for thousands of dollars and all kinds of possible problems. Dominick Dahbour from HR silicon valley also stopped by to give me a quick quote. After initial inspection he ran a quick paper towel test underneath the dishwasher and within 10 minutes he figured out that nothing is wrong with plumbing or foundation it's a leaky dishwasher which is dripping water and that is flowing through the wood floor. Very satisfied with the service. Very knowledgeable and quick to respond. For any plumbing issues please reach out to HR silicon valley plumbers.

Romeo did a hydrojet cleaning. He was quick, responsive and clear in explaining what was being done. Overall he did a great job.

Ryan and Gary were professionals. They did great job installing new gas pipeline. Made sure everything was safe and secure after they were done. Highly recommend 10/10.

Romeo and Isaac came to help me, we're very professional, respectful, and efficient in their work. We would recommend them for future preferences and to friends how are in need of a respectful, yet very professional plumbing company.

Ryan came to my place and was very punctual. He was very kind and generous and showed me the problem and fixed it for me right away. He gave excellent service and I am very grateful.

Michael was great.  Timely, polite, masked, and helpful.  He even tolerated me helping him while I stood around with my headset on for business calls.  New toilet looks great and was installed perfectly.

Our out side water hose pipe was leaking. We gave HR Silicon Valley Plumbing a call and was given an appointment that was available the next day. The technician came assessed the problem and was able to complete the pipe replacement in no time with reasonable pricing.

Our sink was plugged up and it was taking my husband over four days to fix. I decided to go through yelp and found this plumbing agency. Tracey was awesome, personable, friendly, and knowledgeable and was able to get the job done in no time. We are extremely happy and will use them again! Thank you so much!!!

Henry @ HR Silicon Valley Plumbers is responsive, professional and reasonably priced. He took time to explore our problem and offer alternative solutions, and in the end we came to an effective and acceptable solution. I recommend this business. Thank you.

Quick to respond to the quote, communicative and fast in fixing the problem with fair price. Dominick was very nice and efficient in completing the job.

Service was excellent...arrived on time and communication was great. Fixed my shower drain in what seemed like seconds. Highly recommended to anyone with plumbing needs!

With in 20 minutes of arriving  at my house Henry recommended a simple fix for our showers. Am hour later everything was running normally. Henry was friendly and very knowledgeable. I will definitely be using him again!

I had leakage from the the water pressure regulator and needed replace the main valve of the waterline outside of the house. I reached out to HR Silicon Valley Plumbers and got the response from them immediately. Dominick came in as scheduled. He is very professional and quickly help me to decide what to fix and replace with reasonable cost comparing with out companies I received from Yelp. He finished the job very nicely and cleaned up areas afterwards. I am very happy about the job Dominick was done and would like to recommend him to anyone who need to find an excellent plumber.

After dealing with a lot of nonsense from a couple other plumbers who surprisingly had good reviews on yelp, I contacted these guys.  Their response timing is excellent.  Henry showed up and what was more impressive than his knowledge an attitude was his cleanliness and organizational skills.  I am not a plumber nor do I know much about plumbing, but I'm a pretty good judge of character and as soon as this guy stepped out of his van I could tell he knows what he's doing.  He fixed a couple leaks and on a Sunday messaged me to drop off an extra part for me.  Highly recommended.