Nick B.

02/05/2023 12:00:00 SA

Fast Response Plumbing installed our new water heater. Tim was prompt and did the job quickly and effectively. Installation price was also reasonable.

I also appreciated Joe and Tim's considerations when thinking about different water heater brands (we went with Bradford White). I spoke with Joe for about 15-30 mins on the pros / cons of various water heater options; compared to other contractors/plumbers I felt like Joe and Tim really knows their stuff.

Thanks again Tim and Joe!

Susan T.

12/09/2022 12:00:00 SA

We needed a plumber to fix our toilet flush valve. Billy DeCoty messaged us that he was enroute & arrived exactly on time.
Our toilet flushes normally now & the toilet tank fills quickly which is essential in any bathroom!
I chose Fast Response Plumbers because of your positive reviews. Thank you!

Elaine Yihan J.

5/21/2023

Tim came to fix the issue for our toilet in a short notice. He is knowledgeable and reliable. Highly recommend him and Fast response for any plumbing issue.

Alan K.

05/06/2023 12:00:00 SA

Had a plumbing emergency with a broken faucet. Fast Response showed up quickly and handled the needed repairs well.

Carly A.

5/16/2023

I have had used Fast Response twice. The first time was when the valves to my bathroom sink were constantly leaking. Another plumbing company came out but insisted the leaking could not be stopped. I callled Fast Response and they fixed it.

My second encounter wasn't as smooth at first. I have a non-operable irrigation system in my extremely small front yard, but the valve on the pump began to leak significant amounts of water. It was definitely a problem that l couldn't fix on my own.

Two guys from Fast Response came out, and once they saw that it was part of an irrigation system, they refused to help and left very quickly. l called First Response and explained that it was just a leak that needed to be repaired, not the entire irrigation system. Apparently, Fast Response doesn't deal with irrigation issues. Unfortunately, a lot of water was leaking from the pump and it would take weeks to get a landscape architect to come out just to stop a leak.

Joe, from Fast Response, called me back and arranged to stop by the following morning. He was a lifesaver as he capped the pump so it stopped leaking and he was kind enough not to charge me.

Thank you Joe!

Chris R.

10/11/2022 12:00:00 SA

The guys came in very fast to the apartment, the next day in the apartment me and my girlfriend are living in. The sink is running and the water is going super fast down the drain.

Thanks!

Paul K.

5/23/2023

2nd time I've used Fast Response, both were great experiences. Quick, efficient, & reasonably priced. Tim B. came by this morning to replace a couple shut-off valves and repair some leaking copper connections.

Stef S.

1/21/2023

Upstanding company! I called because I was having an issue with a sink, where the water pressure seemed to turned off when I turned the handle to one side. I've had bad experiences with other plumbers previously charging ridiculous rates for small issues, so I took them up on their offer to schedule a free inspection were they could provide me with a quote before proceeding with any repairs. I was able to schedule a technician visit the next day, it ended up being a small knob that was loose, and there was no need to replace anything. The technician David tightened it in no time and did not charge for stopping by. Great company, will definitely use them again.

Maggie L.

4/21/2023

Fast Response did, indeed, respond fast to my request for a quote, then scheduled a free estimate with ease. Esvin & Yefrin were both courteous and helpful. I appreciated Yefrin's informative explanations as he tested various faucets and drains, all while Esvin checked water flow from the sidewalk.

I was looking for advice on how best to maintain our home's prone-to-clogging pipes, and Yefrin offered a realistic assessment. In the end, I decided to postpone my maintenance work, in no small part due to his realistic assessment of our situation. It's great to know I can call them in the future. Thanks, Fast Response!

Terence L.

1/16/2023

AMAZING!! Called Fast Response Plumbing for a clogged toilet after we tried using a plunger and auger to no avail. The owner gave us a time frame of 10-12pm and they showed up within the time window. Upon seeing the problem, they were able to quickly diagnose the issue and solve it incredibly quickly. CJ and Jarvin are consummate professionals and we're a pleasure working with. Highly recommend and will definitely be using them next time around!

Lillian r.

04/06/2023 12:00:00 SA

Called a few places and no answer. Fast Response definitely picked the right name. Called at 3:29 pm, got to us at 3:47 and checked out at 4. Now we can resume business.

Gary F.

4/29/2023

Had a leak in garage sink drain pipe. They assessed purchased materials and replaced trap and pipes that ran through the wall to the backyard. Did a great job very quickly and neatly re calking the hole in the wall .

David L.

5/18/2023

Responsive, and great customer service! Joe and Tim communicated and kept me informed every step of the way, from providing time of arrival to the completion of the job. Also excellent workmanship and warranty.

Ron Z.

4/21/2023

They came on schedule, replaced my leaking toilet and were friendly, polite, and efficient. Kudos!

Megan T.

4/26/2023

Our toilet has had ongoing issues because the pipes are clogged with feminine products from the previous tenants, so from time to time our toilet doesn't work (there's more to the issue and how it could be fixed in the long term, but that's not the point). So, this time when it stopped working again, the landlord called Fast Response Plumbing. When he got there, I told him what issue we've been having and he glanced at the toilet then went outside then came back in and told me he called the city to deal with it. Side-note: other plumbers have been able to get the toilet working again without having to call the city. He also told me how bad feminine hygiene products are for the pipes and when I told him I know that, he was looking at me like he didn't believe me. I also felt the need to explain to him how all the other employees know not to do that. Then he told me that I should put up a sign to not flush feminine products (which is already there and he would have seen if he even step foot in the bathroom) or take out feminine products out of the bathroom TO DISCOURAGE PEOPLE FROM USING IT. I wish I asked for his name but I was really in shock the way he was talking to me.

Being mansplained why feminine products are not good for pipes and gaslit into the whole issue being my fault was an incredibly negative experience.

John H.

3/16/2023

Called them in the morning, they were at my office within a few hours and fixed the problem within 10 mins at a reasonable cost...definitely recommend.

michael d.

01/10/2023 12:00:00 SA

Sink pipe burst....called in am , came out that afternoon.......sorry didn't get the guys name, but 2 guys showed up, got part from truck....and effortlessly fixed my issue....very reasonable fee of 165.....wished i had the names but the guys were friendly, professional and efficient.....def will use again if needed.....THANK YOU

Melissa Y.

1/22/2023

I called Fast Response Plumbing to assess water damage to my apartment building. Maria was kind and empathetic to my situation and I appreciated her quick response to have plumbers sent to my apartment the next day (since it wasn't an extreme emergency) for a free estimate. Yefrin and Esvin assessed the issue and gave me a quote. They did find more plumbing issues, which I was told of that after the fact, but at least the additional charge was fair and I much rather they fix the issue. While I hope to not have plumbing issues in the future, life happens and SF buildings with old plumbing happens, I am happy to work with Fast Response again! Thank you!

Carl K.

4/14/2023

We had a leaking garbage disposal under our sink. It looked like the gasket had failed filling the cabinet with water. Rafael came over exactly on time, quickly diagnosed the problem, and repaired it. Reasonable rates, fast and reliable service. What more would you want from a business? I would use them again.

Jessica S.

4/28/2023

Needed to have my garbage disposal replaced. Did not know that. New condo owner here. Bill was ON TIME, FRIENDLY AND HELPFUL in every way. He replaced the garbage disposal ( he had one in his van! saved time ! ) . I will always call this company for any future plumbing needs. Very satisfied!

Ben T.

1/16/2023

Fast response was REALLY fast. I called and within a few hours they came by.
They immediately diagnosed the issue, helped me understand how my drains were setup, and hydrojetted my drains effectively. We haven't had any issues through these historic storms in california because of their helpful and fast service.

Tug M.

3/29/2023

We have had consistently positive experience with Fast Response Plumbing over the last several years, promptly and professionally handling drain issues with our 1930s plumbing. And special thanks to Tim for the most recent visit!

Lonnie S.

1/21/2023

Good service. They did the repairs quickly and efficiently. No leaks so far. Thank you guys)

H H.

07/01/2022 12:00:00 SA

We needed to have our sewer line and house trap replaced after the city came out and determined the trap was broken.

The guys were efficient and clean, and did a great job. What else do you need from a plumber?!

Evelyn K.

04/12/2023 12:00:00 SA

Fast Response responded in a half an hour to our emergency plumbing issue. The plumbers had the parts on hand for the repair of an old fixture which was incredible. It was a great experience. This company has a high degree of professionalism and is overall very organized and dependable.

Amy L.

12/01/2022 12:00:00 SA

Tim did an incredible job installing a new sump pump, replacing the old one that had broken. They were so responsive, it was quick and easy to make an appointment and they came out immediately for a free estimate. Tim was smart in diagnosing the issue, finding the right part, and then installing the new pump (which wasn't straightforward given some differences in the new model but he figured it all out). All in all, amazing customer service, very knowledgeable and super efficient. Thank you!

Kelly B.

12/05/2022 12:00:00 SA

The only positive thing I can say about Fast Response is that they live up to their name, and are relatively fast to respond. Now if only they were fast to arrive, they would have gotten a better review from me! I ended up having to go with another plumbing company after they failed to show, even after they pushed back their arrival window from 8am-10am to 11am-1pm. Unfortunately I just can't wait indefinitely when I have a 6 month old and a clogged bathroom sink.

Vishal S.

01/03/2023 12:00:00 SA

My sink had clogged and unfortunately a ring also fell down the drain. I didn't want to take a chance myself for fear of losing the ring and decided to give Fast Response a call based on their great reviews. The owner had me scheduled quickly for Monday (I called on a Saturday) and Tim arrived promptly at the specified time. His quote was very reasonable -- cheaper than other rates I'd received from elsewhere -- and once I accepted, the work was done in mere minutes!

In fact, I called a few days later due to a leaky toilet, and Tim was sent over again. Since the fix required no more than tightening a loose valve, he simply wished me happy holidays and was on his way.

If everyone working for Fast Response is as friendly and professional as the folks I've had the pleasure of dealing with, I couldn't recommend them more!

Boban V.

10/31/2022

We had multiple issues at our new apartment with leak in our kitchen and bathroom sinks. Called the guys from Fast Response Plumbing and they were here in less than 24hrs. Tim stopped by multiple times to do free of charge consultations before fixing the issues. The second time I had Esvin and Yerfin stop by and not only that they took care of the leak issue, but they went out of their way to clean some of the clogs we had- free of charge. I HIGHLY RECOMMEND THIS BUSINESS since they put their customers first.

Yvonne N.

10/06/2021 12:00:00 SA

We used fast response plumbing to change out the shower cassette in one unit. When we moved to another unit, we hired fast response to swap out the toilets. Tim came by for an initial walk-through and was very knowledgeable. He provided a recommendation for toilet replacement and returned two days later with another gentleman. They quickly replaced both toilets and also assisted with setting up other day and showerhead on the same visit.

They are fast, friendly and extremely knowledgeable. The rates are not cheap but you definitely get what you pay for. I would highly recommend fast response plumbing as a reliable service.

Dimitry B.

9/22/2022

Very disappointed. Was hopeful because of great Yelp reviews. Was hoping to find a great plumber for my tenants in SF to call when needed. Just proves you can't trust the reviews always.

i needed to have a toilet flange and drain pipe replaced (corroded) at my rental house in San Francisco. I emailed the FRP&R owner with plenty of pictures and asked him to give me a ballpark cost estimate range so that I would not have to make a 120 mile round trip just for someone to come out to do the estimate. After getting the cost estimate range, I called the company back and asked for an appointment to do the job.

On appointed day, Tim came, but instead of doing the job, he just did an estimate which he emailed me a couple of hours later. The estimate was outrageous (more than twice at the top of the owners range). I called him back and left a message. Also called the office and they said they texted Tim to call me back. Two weeks later, still no response.

I gave up and called my hometown plumber to drive to San Francisco who did much more and within the owner's cost estimate range.

Lesssons learned:
FRP&P is non-responsive and way, way too expensive.

Edmond T.

05/04/2022 12:00:00 SA

We needed the disposal replaced and Fast Response plumbing came to the rescue with prompt service. Job was done well, timely and friendly service. Highly recommend!

Beckie M.

05/09/2022 12:00:00 SA

Another satisfied customer!

We had a plumbing issue over the weekend and got a hold of these guys 15 minutes before closing on a Sunday evening. They showed up 10 am the next day right on time, and by 10:30 had taken care of the issue and we were all on with our days. Great local business! Call them with all your plumbing needs.

Yiven C.

8/28/2021

Saturday AM my bathroom sink wouldn't drain. I had hopped onto YouTube and decided if I could fix it myself. Sadly I couldn't figure it out :( so I called Fast Response Plumbing & Rooter

Why I Root for FRP&R:
+ Customer service. The coordinator patiently listened to my issue and found a slot for me on the same day. That's not always the case especially during the pandemic when everyone's home gadgets are wearing down when WFH.
+ Timely. The coordinator gave me an update when someone became available sooner. Yay!
+ Professional. David showed up and put on his mask and booties. Thanks for being proactive and not making me ask!
+ Super helpful. I showed him my DIY progress and he knew immediately what I missed. This review is not about my DIY--so moving on--David resolved the issue and showed me where I got stuck. He showed me how to finish the project of getting sink clog fixed.
+ Beyond expectations. David was super nice about the whole thing and I appreciate his professionalism and offer to show me how to get a sink resolved next time it got clogged.

Why it's a drain for FRP&R:
I always not good and bad in my reviews. There's nothing negative to note!

Overall I have already raved about Fast Response Plumbing & Rooter to many of friends. I told them how they saved the day after my DIY attempt! Now Yelp readers must know--FRP&R are trustworthy and professional! These are qualities you need to have when looking for service while trying to WFH and dealing with unexpected issues that happen at home!

B. Earl K.

10/26/2022

Troubleshoot a running toilet...check! Install a new toilet to update a very outdated model...check! Get it all done in under an hour at a *very* reasonable price...check!

Esvin & Yefrin were outstanding plumbers who were very speedy & efficient. On a personal note, I greatly appreciated the way they helped to educate me about 1) their findings during their troubleshooting work, AND 2) the sketchy pricing that I was quoted from another local outfit.

I cannot recommend them highly enough.

O B.

2/17/2023

David came out to clean the roof drain and he did a great job - friendly, professional, reliable and very responsive. This company is fast, like it's name. He provided competitive quotes for other plumbing projects and we will definitely hire him again in the future!

Jeanne L.

3/14/2023

Jarvin showed up the same day and fixed a leaky pipe under our kitchen sink. He was friendly, professional, and efficient. We'd highly recommend him!

Kyong K.

2/28/2023

If you want fast service and job done right. Give them a call. One more thing. Best price in town. Thanx Joe and his crew for taking care of me.

Alexandra L.

1/31/2023

I was hesitant to write a bad review but I had the worst experience I could have with a plumber. My mom's shower had warm water so the goal was to get a quote on how much it would cost to make it hot. I was advised this would be easy. Joe, the owner literally comes to my mom's apartment and broke off my mom's handle: then he tells me that someone must have meddled with it before -- even though it wasn't broken before ?! No one else has touched it! He says it will cost $240 to replace the parts and do the work ... 3 nights later on Monday. So my mom is without a shower for 3 nights... ok, still not the bad part... then he sends someone else over Monday (Billie I think) who not only does not do the work to replace the broken part, he says it will cost $1200-$1500 and the wall now needs to be torn down!! No, I am not making this stuff up. I say, look, we just want the shower to be put back to the condition it was in- I'll even pay the $240 -- and he tells me he's not interested in doing the work. Now it's been 4 days without my mom having a working shower & I have to call a whole other company to fix what Fast response plumbing broke. Horrible experience.

Sandy F.

01/12/2022 12:00:00 SA

All around great experience with this company. We had previously been using another highly rated plumbing company, but our last experience with them left a bad taste in our mouth as they flaked on us after several attempts at making an appointment to look at our slow draining bath tub. Out of frustration I called Fast Response and they were able to find a plumber to come out in 15 minutes! Was able to promptly snake our drain and also fix a leaking toilet. Very reasonably priced as well.

Douglas F.

2/15/2023

Fast Response cleared out our main sewer connector and were very efficient and easy to work with. They stopped by within a short amount of time of first contacting them assessed the problem, and returned the next morning with a fix. I recommend them.

Tweet F.

08/03/2022 12:00:00 SA

Very satisfied. I've used them over the years, and today's visit was positive as usual. It was a very straightforward leak repair job but CJ and Jarvin were punctual, pleasant and professional (three important P's) and finished the job very quickly and cleanly.

The only caveat is that they're usually busy so you may have to wait a little but I recommend them.

Marlon R.

01/05/2023 12:00:00 SA

Rafael and his coworker did a great job, very detailed oriented and careful to do the job right.

Michelle H.

1/23/2023

The company name says it all. I called Billy and he immediately came out to assess the issue that we were having with our main sewer line. Two days later they started work and had the new line installed. Billy and his team were extremely friendly and kept me posted throughout the project. Highly recommend these guys!

Thol Y.

08/04/2022 12:00:00 SA

I had an issue where my tankless water heater was not producing enough hot water to several fixtures in the house. We consulted with 3 other plumbing companies and they either told us the water heater was defective, or did not want to spend the time to figure out the problem. Tim from Fast Response Plumbing spent a lot of time diagnosing the problem and was able to eventually fix the issue! Absolutely great to work with, and I really appreciated his patience and honest pricing. Will definitely be seeking their help again for any future plumbing needs

Audrey H.

02/08/2023 12:00:00 SA

I needed a plumber to fix my toilet that kept running and replace some hardware (shutoff valve and supply line). I found Fast Response Plumbing on Yelp and am completely satisfied with the quality of service, response time and price. Billy DeCoty and Kevin arrived promptly and handled the repair effectively in a professional and friendly manner. Highly recommend!

Haney A.

02/01/2023 12:00:00 SA

This is the second time I've used them. Perfect communication and service each time. Very responsive. And good price. I don't even get other quotes anymore. I trust this business. Thanks!

Ramon S.

9/21/2022

They are great! My neighbors recommended Fast Response when I needed some work done on a sink and Billy was quick, didn't try to upsell me on anything, and came back when I was ready to complete the job. I just had to call them again for a toilet issue and Rafael was prompt, diagnosed the problem, and completed the job quickly. The booking process was easy and everyone was courteous!
I hope I do not need to call a plumber again anytime soon, but if I do I'll call these guys again.

Jenny L.

6/13/2022

I always call Fast Response plumbing for our personal home and our rentals. Literally - he's always out within a day. Super trustworthy and reliable. Couldn't recommend his team more!

Bob C.

10/08/2021 12:00:00 SA

Really ought to change its name from Fast Response Plumbing to Zero Response Plumbing.

I had an initial conversation with Tim to fix a septic lateral issue. I have the quote and a description of the work to be done. And then....nothing. I've called Tim and Fast Response over a half dozen times over one month- no response. It's bizarre to me that they don't even call back explaining the delay or when they'll be available.

Plumbing is something you typically require an immediate response; fortunately in my case, the need isn't immediate but the situation could cause long-term problems if unaddressed. You still want to work with a responsive company and they certainly aren't that.

Dashiell M.

11/09/2021 12:00:00 SA

My bathtub stopped up & I had to bail it out by hand.
I called FRP, & they came out within a day & snaked the drain clear.
They found a gold wedding ring from my grandfather that was lost for at least (25) years deep in the pipe.

And they only charged $175 for (1) hour on a pouring rainy day?!
Wow!
Esvin & his partner were very friendly, answered all my questions, and gave good advice for a great hair drain catchment unit!

Will I use this company again?
Oh you betcha!!

Julie E.

12/15/2022

They were fast and efficient, and left the space clean. The plumber arrived just past the time frame I was given, which had me a bit anxious as I had to leave, but he was efficient and friendly, and was in and out quickly. I also overheard a conversation he had with another client that highlighted their honesty and integrity. And their prices were very reasonable. They are my new go-to plumbers.

Nigel P.

7/26/2022

These guys were fantastic - showed up on time despite a mixup on my end. Would definitely call again. Thanks.

Luba M.

10/11/2022 12:00:00 SA

Gonna keep this one short and sweet... I've used another plumbing company for a while (I'm a realtor) and have been happy, but I didn't know how much happier I could be! This was ridiculously fast, and the price point was about half of what the other plumbers told me and I've used them for a long time. The other guys are still good, but this is now my go to plumbing company. I was told by at least two other plumbers that I needed to rip out tile to fix a leaky faucet in my bathtub, and my contractor told me that that was nonsense and he's worked with these guys before and besides just being chill, mellow and knowledgeable. It was just a worn out diverted/stem. There was no need to replace tile and there was no need to hire contractors with the other plumbers recommended to rip out the tile so the faucet and knobs could be totally replaced. It was just a small part. Price was super fair and they saved me at least $300 in plumbing fees and probably $1000 or more in ripping out and replacing tile, so yeah... Highly recommended!!!!!!

marvin m.

4/22/2021

I'm so pleased and happy I called this company, Tim is my hero, he was fast , efficient, and did such a stellar job, he unclogged my toilet really good , and the price was really reasonable. If you are looking for a trustworthy plumbing company, make sure to call Fast Response Plumbing and Rooter!
You won't be disappointed, I will definitely use them again, thank for a job well done.

Vivian W.

02/12/2022 12:00:00 SA

We called and were able to get a same day appointment. The one hiccup was that they didn't show up during the allotted window and when we called to find out where they were, they said someone had called in to cancel and they had thought it was us (it wasn't). Luckily they were able to find another slot later that afternoon. They fixed our problem pretty quickly and had all the equipment they would have needed if it had been a bigger issue than it turned out to be. We were pleased with the service and they were good about explaining things. .

Kathryn A.

08/10/2021 12:00:00 SA

Our shower stopped working due to it being old, and we had reached out to another plumber first. There was a lot of back and forth and things done that made the process very frustrating. But we then came across Fast Response Plumbing and they did an amazing job! They are very knowledgeable and professional. And the end product was exceptional. It was a long journey for us due to personal reasons, and Fast Response plumbing help provide insight, expertise and patience. Plumbers we had were Joe, David, CJ, and Franco and all were great! Will only use Fast Response for my plumbing needs now.

Kimberly L.

08/12/2019 12:00:00 SA

Tim replaced our kitchen faucet for $175. He was fast efficient and went the extra mile with a small fix in our tub.

Everyone at fast Response was quick to respond and gave accurate price quotes.

Trustworthy and reliable!

Pamela C.

06/07/2022 12:00:00 SA

Sewer line blockage, thought it would be another bad day. Called at 7am when they opened, Joe answered and said, It looks like we missed your call from yesterday, how can we help?. To recognize that I called the day before was exceptional.

Joe was fast, friendly and even injected humor to our conversation when I asked about payment options. He kiddingly said, we also accept Bitcoin. This made me feel at ease that I had this big problem and was diffused by a bot of humor. Joe said that the plumber would arrive between 1-3pm and he arrived at 2pm. Well within the time window.

Rafael called and told me he was downstairs and started right into work by understanding the situation and telling me all about how SF sewer lines were terra cotta. He explained the issues with my current situation while working, mentioned what I may need to do in the future. Deep experience and knowledgable. He double checked to ensure there were no leaks at the clean-out. (Most would have just walked off). Rafael, then cleaned everything up before he left.

This is a level of service I have not seen in a long time. And the best thing of all, their rates are fair and competitive. What more can one ask for. I'll be calling them with any and all plumbing needs.

Jimmy F.

01/10/2022 12:00:00 SA

Billy came out today to work on bathtub and toilet problems. We got lucky. They were able to come out on the same day, and fixed both very quickly. We'll be using them in the future as plumbing problems are inevitable.

Jag XK8 9.

3/29/2022

Fast Response Plumbing & Rooter came to my rescue! I needed an emergency repair of a drain pipe under my sink. I called Tricia in a panic - I had to get this fixed TODAY. My husband is having knee surgery at 6 am tomorow. Tricia kindly made time to have her plumbers come to make the repair.

They arrived on time, had the new parts needed to make the repair & were efficient. The company is bonded & insured which my building requires. I highly recommend Fast Response Plumbing & Rooter.

Tricia is my hero. Thanks to the plumbers who came to make the repair. I was expecting a much higher cost for an emergency same day repair. I will never use any other plumbing company in the future!
I have recommended them to our management company as the go to plumbing company.

Joy R.

10/20/2022

No wonder they get all 5 star reviews. Fast, efficient, reasonable pricing. Also they finish the job without asking be to paid upfront. Email link easy to pay online afterwards. For me, this is a perfect smooth transaction! Thx!

Judi L.

11/18/2022

I have used Fast Response for several projects now and THEY ARE THE BEST! They truly live up to their name, and it is great to be able to count on such a great company. They always go the extra step in customer service to make sure you understand exactly what is going on, and what your options are. I have used them for leaky faucets, sewer issues, hot water heater replacement and the replacement of our toilet, which brought us unmitigated joy. (Don't ask)

S L.

8/17/2022

I've destroyed my garbage disposal twice now and both times I've called Fast Response for a replacement. They were the only ones who were able to get me a same-day appointment, and they've been nothing but punctual, professional, and efficient.

Eric S.

10/11/2021 12:00:00 SA

I use these guys often for my home and business needs. Ed is great. Knows what he's doing. Prices are reasonable and response time is Fast :)
I recommend them to my friends and family.

Angelos K.

02/09/2022 12:00:00 SA

Great service, very responsive, helped fix a toilet flusher in our new home..sincerely appreciate the quick response and competent service!

Helen L.

10/26/2022

Super friendly, Honest and helpful not to mention their knowledgeable. They installed my sink and fixed the leaks Super fast. This is where I go to for anything that has to do with plumbing...

Elle W.

06/09/2021 12:00:00 SA

Ed came to save the day!! We had a clogged shower drain that flooded our bathroom and bedroom. We called up Fast Response Plumbing & Rooter and didn't have high hopes of getting someone in quickly given that everyone in SF is doing work on their homes....but Ed came within 6 hours and fixed our drain within 10 minutes. Super friendly guy, also gave us advice on another matter.

Total cost: $175 -- worth every penny. Thanks so much, Ed!!

Jordan H.

9/13/2022

Communicative, easy scheduling, friendly, and good rates. Couldn't ask for anything more.

Amy K.

5/25/2021

It doesn't look like they need yet another 5-star review, but since I received a 5-star service today, why not.

I had a busted P-Trap in my kitchen and a faucet with very slow (and worsening) water flow. I called at Monday noon and was told the first availability was Wednesday, but when I mentioned that I couldn't use my kitchen sink at all, they squeezed me in on Tuesday morning.

I wish I got the plumber's name - he was friendly and explained everything very thoroughly. I asked him about a couple other things in the bathroom and he answered everything and didn't try to replace something unnecessarily. As matter of fact, he offered to replace another part in my kitchen for free because he saw that it was a low quality part.

All in all, now I know why everyone raves about this place. Definitely calling them again for all my plumbing needs.

Beverley C.

9/23/2022

Competent, quick and reasonably priced (even on a weekend). What you need in a plumbing service. Highly recommended.

Dwij G.

3/23/2022

Very timely and reasonably priced. I used them to fix a sticky flush.

Kyra H.

4/26/2021

Tim from Fast Response Plumbing came to help us twice in the past eight days with a couple of unpleasant plumbing issues in our old Sunset District home. These were not emergencies, but they were able to schedule us quickly anyhow:

The first was cleaning out (mini-jet/hydrojetting?) our main lines under the basement, which seemed like they hadn't been cleaned since 1940, and were producing an unpleasant odor in the basement. Tim quickly diagnosed the problem, and came back with the mini jet to thoroughly clean it all out..Yuck and yay - life is better in the basement.

Then the following week he diagnosed and cleaned out our gummed-up shower drain/P trap. Again, yuck and yay - life is better upstairs now too.

Fast Response Plumbing pricing was fair; the woman on the phone was pleasant and professional with my questions and scheduling; and Tim was straightforward, efficient, and easy to communicate with. Highly recommend FRP.

C. O.

4/20/2022

Tim went to my rental condo to repair a slow draining tub. He showed up (Monday, April 11), didn't do the work, and never communicated to me that he didn't do it. Instead, he simply left me a message saying that he wasnted to talk with me. I called him back and left a voicemail message, and never heard from him. Having not hear from him, I assumed the work was done and paid him via his answering service. Today, over a week later I learn from my tenant that the work was never done. So I'm left scrambling to find someone who will perform the work. This wouldn't have happened if he had been capable of communication.

Sarah M.

7/23/2021

Update:

They are exceptional.

Water heater still would not work. Joseph actually went out of his way to REGISTER my water heater with Rheem, THEN bought the new parts and invoiced Rheem!! Seriously.

Joseph went out three times for my issue.

Top notch. Call them. Superb. Absolutely, hands down, the BEST.

Mina B.

01/06/2022 12:00:00 SA

Super sharp guys at Fast Response. Joe and Tim provided excellent consultation into a water flooding issue in our home. They were able to find the solution to the problem we have and give recommendations on how we can resolve it. We appreciate their speed, expertise, and professionalism. Thank you also for being super chill and friendly and helping us solve such a stressful issue.

Aaron W.

01/03/2022 12:00:00 SA

We had a leak and the plumbers showed up on time and we're professional and thorough. They tested my plumbing and re-installed a valve that was loose. I will definitely use them in the future!

Louis H.

3/26/2022

Great experience from the star to finish! Technician was professional and arrive on time, he did a great job at diagnosing, fixing in a timely manner and provide me a long term solution with a plumbing situation we have.

Kai R.

10/04/2021 12:00:00 SA

Man, really wonderful service. Needed specialized equipment to clean out the extra long pipe from my kitchen sink, and charged an exceedingly fair price. On time, communicative and very customer service driven. Would highly recommend to anyone!

Yuzhou Z.

5/24/2022

There's a reason why there's five star review for Fast Response! I'm super grateful to have found them to replace a leaking pipe in the basement. Joe, the owner, is super knowledgeable and I feel comfortable working with him immediately after he visited, his crew is also very hardworking and helpful. We asked a lot of questions and Joe patiently answered them and made sure we had no concerns. Thank you so much Joe and your crew! - Lucy

W D.

11/08/2022 12:00:00 SA

So we've used Fast Response plumbing several times in the past (boiler replacements, etc), but when we had a backed up drain again, I remembered my last experience with them over this clogged drain wasn't awesome. So I asked for a more experienced plumber. They sent Raphael, who unlike the prior engineer, was able to unclogged the drain, very quickly and efficiently, without having to remove the toilet itself (again, something the previous had insisted was necessary, despite it being obvious to me that the problem was downstream from the shower, and costing an extra $250 or something just to do the removal). Anyway, 100% kudos to Raphael, and to Fast Response for renewing my faith in them!!! He was also able to give a much more coherent explanation of the probable long term cause of the issue itself which let me decide not to bother with the expensive ($500?) camera diagnosis (as there's really nothing that could be done, short of $10K+s worth of work).

Ian I.

9/13/2021

I've used them quite a few times over the years with the previous owner Dennis. They are quick to respond and their prices are reasonable. The people that come to do the work are friendly and efficient.

Jeny L.

08/05/2022 12:00:00 SA

I had the opportunity to work with this company two or three months ago. Now that I've cool down, I feel that I should share what I had to go through. I had them look at our toilet because it didn't have that powerful flush. They didn't know, so I had them change the unit inside the toilet. I gave them a new unit from Lowes to install. They didn't bring a rag or a bucket so, I had to give them one. It took them a long while to figure out how to remove and install the new unit. I'm thinking, okay... I also had them unclog the bathtub. They walked to the other side of the bathroom wall. Then they went to the main outlet in back of the house. They were trying to decide which one to open up--the wall or the main outlet in back of the house. I told them not to touch the wall or the main outlet. I told the idiots (I didn't tell them what I was thinking) that they are here to unclog my bathtub. They took off the pipe underneath the sink and snaked it. Then they sawed off the existing pipe on the wall. Here I'm thinking, What the fuck! Was that necessary? One of the guys couldn't saw the pipe off, so the other did it. I asked them why did they have to saw the existing pipe off. I didn't get an answer. They talked among themselves in another language. I wanted them to unclog the bathtub, not reconstruct my bathroom! To top it off, they finished off by putting the old and bent donut cap back on of which they had ripped off. I said to them, Uh... you can't be done... That will be $475. I followed them out to their truck and told them if they had forgotten to put a new donut cap on. They told me, No. It's just that we don't have one that fits. Besides, we've spent enough time here. Sorry. I was fuming. I was livid. I told them that if they don't have the part, they need to go to Lowes, Home Depot or a hardware store to get what they need to finish the project! They came back with the part. I was reluctant to pay them. But I did. I felt like I didn't get what I paid for. I paid top dollars for a licensed plumber. But, instead they sent me not one but two apprentices. I didn't pay them to hang out at my house to try to figure out! I just hope the pipe they sawed off won't cause any problems later. I could hardly say these guys were Fast Response. This project took over four hours. And no! I am not a repeat customer. If anything, I put them on my never to call list and give them a no star!

Zoe K.

2/20/2022

Tim showed up to our apartment within 30 mins of calling them to help us clear a clogged drain! He gave us a quote of $175 if he could clear the drain from our sink. Which we appreciate a lot compared to a time based quote. The clog was deep but he was patient and troubleshooted problems along the way. They also honor a month warrantee if our drain clogs back up again. Thanks again for your help Tim!

Rajash S.

03/09/2021 12:00:00 SA

Can't speak highly enough of Fast Response and especially Billy and his professionalism, helpfulness and honesty. I have complete trust in his ability, advice/ recommendations and his prices. And he's a great guy too :).

No more need to search for a plumber in SF!

Gina L.

03/02/2022 12:00:00 SA

I can't credit Fast Response enough. I had an emergency situation in my elderly Mom's house and I live abroad. I couldn't get any plumbers to come round for love nor money. From my first phone call answered by Trisha who managed to get Billy out the same day I knew that I was dealing with a company that understood the challenge I faced and was going to look after my Mom and do the job properly. I had multiple calls with Billy on his cell phone where he explained what needed to be done and he booked the job in for the following day. He explained everything to me in a clear and accessible way and I had total confidence that we were in good hands. I do think the job was a bit on the pricey side BUT the fact that I was managing this situation from another country and Billy's responsiveness is impossible to put a price on. I had total peace of mind dealing with him and will be calling on Fast Response in the future. I recommend them without hesitation.

Laura K M.

6/19/2022

We have used Fast response for multiple issues over the years and they have been professional, polite, and efficient every time. Broken valve to busted pipe they have been such a wonderful help! Can't say enough good things!

Valerie L.

10/24/2021

I've used Fast Response Plumbing 3x in the last 2 years. They are responsive, friendly, and respectful, plus provide timely appointments. Their work is top notch, and they don't try to price gouge for their services.

Elle T.

4/22/2021

Good guys! I've called Ed a couple times. The first time -- he snaked a drain, showed up on time, worked hard, and gave me a good price. The second time -- I had hoped to address the prospect of installing a new gas heater, and potentially installing w/d hookups. These projects weren't within their spectrum of work (more of a project for general contractors, apparently) -- but Ed was kind enough to check out my property with me, and answer all of my plumbing-related my questions, free of charge.

I will definitely call on these guys for future needs, and refer them to others.

Tony L.

9/21/2021

I was able to quickly schedule an appointment for next day. They arrived 10 mins early and helped snake my clogged shower drains. Second time using them, would definitely use them again.

Shawn W.

04/01/2022 12:00:00 SA

I can't believe it, but I've finally found an honest plumber. Fast Response Plumbing has been consistently great. They answer the phone. They're available within a day or two. They're always on time. Most importantly, they do good work and I never feel like I'm getting ripped off. I can't recommend them enough.

Antone G.

7/16/2021

My toilet leaked, so, based on the Yelp reviews, I hired Fast Response Plumbing to replace it with a baseline Toto. The Fast Response crew did the job, and I haven't had any problems with the new john. My only quibble is with the price -- $850. That's a lot for a toilet that has a retail price of $350 (less if bought on sale). Next time, I'll shop around and get pricing from multiple plumbers with high ratings.

Jerry V.

06/02/2022 12:00:00 SA

After many bad experiences with other plumbing repairs with other companies; I tried Fast Response. At that time the plumber who came was Ed. He was great, but unfortunately left the company after a year and a half. The next time I needed a plumber; I call Fast Response and two young people showed up - (Esvin and Yefrin). I was a bit skeptical, but my surprise they were great. They worked as a team diagnosing the problem and made the repairs promptly. I've had them back three times since and the superior service continues. I just hope that they won't be leaving anytime soon.

Unica D.

5/31/2022

Thank you all for your help! Don't need to even try other places, they are simply the best. Show up on time, quick response, awesome work. Re-piped some sagging pipes from construction done a while back. Took half a day and the job looks so clean. Can't say enough good things about their business.

Natalie T.

4/29/2022

Our water heater stopped working. They were able to come out and look at it the very same day I called. They figured out the problem and gave me to options: to fix or replace. We chose the former. They ordered the part and installed it the following day. They were fast and friendly. I will use them again.

Romey B.

4/28/2022

Rafael came out to fix our leaky toilet and was very very efficient, arriving on time, doing the job quickly, and leaving the bathroom clean and tidy. Reasonable rates and just a pleasure to work with. A true professional!

David S.

11/26/2021

These guys were great! Super responsive to my request for a quote through Yelp! And when I called to make an appointment they were flexible. They showed up on time and were so quick with their estimate that they were able to stay and fix our leaking faucet on the spot. I highly recommend them and will use them again.

Rachel D.

1/26/2022

They've helped me with two garbage disposal blunders. Super fast, responsive, professional, and kind. Highly recommend.

Josh S.

11/18/2020

I live in a house that's older than time with plumbing to match that has been done by some dudes who were doing all sorts of goofy things to make it work. So when we got a new sink I needed someone to hook up the plumbing for it as well as properly install a toilet that a previous contractor just sort of....set there.

The Fast Response guys came out (I don't remember their exact names - my apologies, but they were awesome) and looked at everything, gave me a quote then came back a few days later and got down to business. They gave me good feedback/info about how the plumbing was setup in this house for both the time period it was installed as well as the macgyvery stuff that people before did.

It was done super well and they stayed in the ballpark of the quote. I'd definitely recommend them for: speed/quality of response, speed/quality of work, and for price.

Andrew P.

8/30/2020

This plumbing service was EXCELLENT for the following reasons:

1) they were responsive -- was able to schedule an appointment the next day

2) they were knowledgable -- they understood the source of the leak (puncture in a copper water pipe) and knew the most efficient and effective way to resolve the issue

3) they were prompt -- they had a service technician visit my property the next day (who showed up during the promised appointment time, with a mask, practicing social distancing),

4) they were very friendly

5) pricing was within the quote (no surprises) and was very fair.

The entire service appointment (which involved removing drywall in an awkward spot and cutting and replacing a copper pipe) took about thirty minutes.

Would use them again in a heartbeat.

Marc Z.

12/18/2021

Water heater was leaking. Received quick reply and service call. Plumber was friendly, but charged $2175 for 40-gallon water heater, labor, and related valve replacement. The new heater was installed the same day, but without cover over lower compartment and numerous exposed wires in that area; when I asked about a cover, the plumber replied, that's how they come now. After confirming otherwise by internet images, an inquiry to the office was made the next day. Joe, the service manager, put in much effort to locate a cover, came over and installed it, and otherwise worked with us to resolve our other concerns.

Ryan C.

07/01/2021 12:00:00 SA

Quick review to put in the good word for Fast Response as they were responsive to schedule a drain clearing for me and made it out to take care of it on schedule. Prompt, friendly and reliable which is why they have a great reputation in our building in SOMA and was glad the building management recommended them. Fees were reasonable as well so I'm very happy with everything.

Joe G.

08/05/2020 12:00:00 SA

Second time I've called on Fast Response to perform a job. They are great! very professional and knowledgeable staff of plumbers. They were able to come out for free estimate and perform work same day or close to the date. Estimates/quotes were very competitive and often lower than others. Recently - technician Ed came out - he was kind and professional and got the work done in a fast timely manner

can't recommend these guys enough. work done was on sewer drain, and kitchen sink leaks

Mark K.

02/10/2022 12:00:00 SA

We had discussed potentially replacing a tankless water heater at the cost of several thousand $. Fast Response came out at 5:00 PM and fixed our water heater for $150 bucks.

Julian P.

09/01/2020 12:00:00 SA

Second time using these guys for plumbing services and they are great. I highly recommend them. Ed R. is awesome! Thanks for helping us out!

Justin C.

06/02/2021 12:00:00 SA

My tenant reported a leak under the kitchen sink so I called Fast Response to go take a look. They arrived at my unit the next morning as promised. The problem ended up being minor - the fittings just needed to be tightened. They fixed the problem and even tightened the bathroom fittings as well, which was not part of the original scope of work. They did all this and didn't even charge me!?!? I am not local so not being close by when something like this happens is a bit unnerving. Fast Response eased my concerns immediately and went above and beyond. I was not expecting the level of service I got - let alone not having to pay. I wouldn't expect the no charge part as norm but hey, I'll take it. I am beyond grateful for their generosity and even more for their professionalism and level of service. Highly recommend!

Liana T.

07/09/2021 12:00:00 SA

5 stars for living up to its name! Kudos to Jessica, who answers the phone, and Joe, who's the owner. Jessica is always pleasant and helpful. Joe remembers what you said in earlier calls and calls back promptly when requested. These qualities are not consistent across the industry.
Also, Joe was refreshingly honest. When we called around, other companies were not ready to admit their inexperience with a fixture that we wanted installed. But this fixture is rather outdated and rarely installed these days. He readily admitted that he didn't have much recent experience but was familiar with the basics and would provide an estimate at no charge.
Joe came to our home and gave a reasonable estimate to re-plumb in order to prevent leakage. Ultimately, we decided not to install the fixture. But we'll be calling Fast Response for other work. Joe's a reliable, communicative and honest construction professional.

Lark M.

9/13/2020

These guys are awesome. Highly recommend.
They were fast, did a great job and were nice to boot

Wenjing O.

01/10/2021 12:00:00 SA

This is weird, I wrote a long review and it went disappeared?!!! Yelp is getting weird now.

Ed was a plumber, very nice to talk to and professional. Even though he couldn't come to fix the day I called, but they came on the day scheduled. Fixed on the same day.

Brad B.

6/28/2021

Haven't posted here in years but wanted to validate the 5 star rating for Fast Response after a visit from Billy today. Had a very slow kitchen sink drain which he took care of in about 15 minutes. He was on time and extremely professional and courteous. I was also impressed by how much attention to detail he paid while cleaning up. I used to use another plumbing service on Yelp with 4.5 stars but Fast Response is now my go-to as a result of the elevated experience I had today. Thanks Billy.

Andy F.

10/21/2020

I usually go for the the big guy, but they couldn't send someone out for my clogged toilet for three days. No thank you. So I called a company that talked about a discount and the dispatcher couldn't answer questions on the advertised offer, let alone how to redeem it. She could quote price for a basic visit. No thanks.

I needed a quicker response and no nonsense with the pricing. Fast Response said they could have someone here the next morning (it was close to five when i called), 9-1, and could quote a price for a standard snaking. How refreshing.

The plumber came at 9:20, took ten minutes to knock whatever it was we dropped into the bowl down to the street and honestly said that it could still cause a problem or it could move in to the sewer and we could be done with it. Honesty, how refreshing. The price was significantly lower than the big guy charges for a visit.

I'm sold for life. Thanks, guys.

Cynthia K.

08/08/2021 12:00:00 SA

Ok here's the update:
My first review was the same day I called. As promised, showed up on SATURDAY and took care of the problem. Also informed me about another issue that eventually will need to be fixed.
Also, did you know they have Saturday/Sunday appointments? That's huge when you yourself work M-F.
Very pleased with this company.

Wenjing O.

12/03/2020 12:00:00 SA

Called fast response on a Tuesday (two days before Thanksgiving), and they sent Ed to do an onsite free estimate for the job on Wednesday (one day before Thanksgiving).

During Ed's first visit, he was very professional, and friendly to chat with. Not to mention the estimate was completely free with no string attached. Some places I quoted from they will charge a travel fee if you don't use their service after their onsite inspection.

Although he couldn't come on the upcoming Monday because they are fully booked, Ed came the very next day. The day he came, he fixed the issue within an hour (it was a clogged kitchen sink). Ed also cleaned up everything as much as he could! The service was great, Ed was great, I'll give this company 10 stars if I could.

Also they give a 30 day warranty if any issues comes up again after the fix!

BTW the price is very fair on this market.

Jamie R.

8/27/2021

Awesome work by Fast Response again. Special shout out to Tim who is great to work with. I'd highly recommend Fast Reponse for any plubming need.

Angel Y.

6/13/2020

Had a problem suddenly with toilet and Bill? (I'm so sorry I am already blanking on the name- only slept for an hour so my mind is blank) came out on the same day I called. Explained everything carefully so I could understand what to do and what happened and was very kind. Thank you for the fast and pleasant service, I am extremely grateful!!!! Got a 30 day warranty- first place to get this on top on great service!
Will use Fast Response again in the future if there are any problems in the house!

Pat H.

6/23/2020

Our 800 pound 100 gallon water heater was 15 years old, leaking and rusting over a long period. To top that it was on the roof of our 5 storey building - only accessible via the bank stairway. Yikes! Looks of challenges removing and installing....

Staff was courteous, knowledgeable, and worked hard to make everything work. We can sing our praises for a long time.

Want a reasonable bid from an expert crew......? Go to fast Response!

Truong P.

1/16/2022

Our faucet handle was replaced quickly by the repair tech. The leak are gone and we are happy with the result very much! We will require the service of this good company very soon!

Julietta H.

4/19/2021

They did a great job! Arrived fast, Billy explained everything really well, and set up the repair work that needed to be done, at a fair price! Fast Response is great!

Gloria W.

12/08/2021 12:00:00 SA

We used Fast Response Plumbing to replace our toilet. I received a quote promptly and was able to schedule the appointment as soon as Esvin was able to verify that the toilet I wanted was available. They took care of everything, from purchasing the toilet, to installation, to removal of the old toilet and cleaning up. The technicians were professional and courteous. Great job!

Donna S.

02/11/2022 12:00:00 SA

Had a leaking faucet in garage (dripping approx 1 gallon of water per hour...and we are in a water shortage!). My usual plumber couldn't come because he was very busy... so called several other companies, and couldn't get an A.M. appointment - then called Fast Response and David I. came at the scheduled time (morning that I called). He had to turn off the water to the 4 unit apt. bldg...and he replaced both gaskets pretty quickly, turned water back on...and no more leaks. Pricing was fair. Would use this company again if needed.

Jiayu H.

07/06/2021 12:00:00 SA

Tim is super helpful.
He didn't charge me in the first visit but he spent lots of efforts and time on trying to figuring out what's wrong.

In the 2nd visit, he fixed issue professionally and charged a very reasonable price. Highly recommended!

Moya W.

04/12/2021 12:00:00 SA

David came out within hours of our call to check out a flooding backyard. He was able to easily identify the source of the problem and set us on the right path to fixing it. He even troubleshot an issue with my toilet in addition to the backyard and was really nice and pleasant to deal with.

Travis S.

06/11/2020 12:00:00 SA

AMAZING from the point of first calling them to finishing up my plumbing repair. The 5-star reviews are not a joke. They took my call right away and said they'd have someone out shortly, and they showed up right on time (actually a bit early and they called to be sure that was ok). The guys were incredibly professional, friendly and more importantly, highly skilled. I thought for sure that my repair was going to be hard for them & require multiple trips but they fixed it all up in a snap. Price was extremely fair and reasonable-I was expecting it to cost more honestly.

I'd give 10 stars if I could. If you need a plumber and need them quickly and reliably, you've found your place.

Gilda R.

7/28/2021

Fast Response Plumbing did excellent work on a very challenging bathroom sink installation.

Geetika A.

7/25/2022

big shout out to Joe! he is AWESOME! he was extremely helpful and solved my issue in 10min. He gave me some ideas on how I could clear up clutter below my sink and I'll be reaching out to them soon and make my sink more functional. thanks Joe!

Edward B.

1/16/2022

Courteous, Efficient, and Quick....Have used them a few times and so far, so good.....

Louis B.

1/14/2022

They were very responsive to call to assess water heater. Rafael ecommended replacing water heater due to leak from our old heater. Came the next morning with new heater at the appointed time and replaced the heater and replaced old valve within a couple hours. Extremely polite, wore a mask and explained everything thoroughly. So very high rating for service and responsiveness. One caveat, it seemed expensive. $2,400 for newly installed 40 gallon water heater. I didn't get competitive quotes so maybe this is about the going rate In Pac Hghts.

Anne R.

02/04/2022 12:00:00 SA

I had them come by my property. Billy was very upfront and honest about the work that needed to be done with the pipes, etc. I think many people would just try to make a fast buck and he didn't do that at all. I really appreciated the knowledge and education he provided me and would 100% recommend him. Very honest.

s s.

10/21/2021

I've only used Fast Response Plumbing once, but I appreciated that they honored their original quote despite the fact that the job required multiple visits to rectify the issue (not their fault). And they were patient about a building access delay due to my landlord. And I love that they don't charge for providing estimates. Will definitely call them again with future plumbing needs.

Haney A.

3/31/2021

They were fast, low cost, and friendly. Didn't try to take advantage of me. I also like how well they worked together. Replaced a disposal. Thanks!

Liz C.

03/02/2020 12:00:00 SA

We use Fast Response for a variety of plumbing needs: snaking a clogged drain, installing our water heater, kitchen sink and toilet.
Dependable and honors appointment times. Competitive rates and service is professional.

We were quoted a ridiculous price to install a new kitchen sink faucet by a family Friend-so I called Fast Response. Dennis not only came out the next day-he was fast and did an excellent job and more than half the price. It's been a year and everything is still great! Will be calling them again to and have referred to my friends who are also pleased with the service.

Needed the bathtub drain snaked and though they were booked, they came out within 24 hours and fixed it quickly...even needed a bigger snake because the last plumber left a rag in the drain!!! Very reasonable rate and great customer service-would definitely use them again.

Nagendra P.

1/15/2021

Super professional and courteous. They know their stuff really well. Highly recommend! Special shout out to Ed, thank you!

Daniel O.

11/30/2020

Joe was amazing. Our tankless heater went out on Thanksgiving. Tried to futz with it on Friday - realized i was way out of my league. Called Joe who came out on Saturday and did a quick check. Said I probably needed a new heater. Said he could do it on Monday as he needed to pick up the new unit. He was supposed to be here at 2pm, he was here around 1:15, and the new unit was in place and working like a charm in less than two hours. On top of all that, he gave me an excellent price, much MUCH more reasonable than any of the other companies, AND, he was much more personable. One never wishes for plumbing issues, but in a perverse sort of way, I think I am looking forward to my next need. If you want somebody reliable, quick, and above all, not out to gouge you, but rather, out to make your life easier, go with Fast Response. You won't be disappointed.

Chris S.

10/14/2019

Update from previous review: after Billy and the main office talked about it, they decided go with the same estimate other plumbers had provided. The price difference had been my main frustration...but everything worked out in the end, so I'm happy to recommend them! I'm very impressed they worked it out instead of just calling it a done deal.

Overall: Fast Response is fast, friendly, and responsive.

These guys aren't lying about fast response plumbing...they are really quick! I made the appointment at 2:55PM and they were at my house 25min later. The only problem was that I didn't get home until 10 minutes after that! Luckily, they were patient.

Our plumber, Billy, was super friendly, too. He was in and out in just a half hour. Our clog was probably less complicated than some, but it was great how quickly he diagnosed and fixed the issue.

If you need speedy service with a friendly face, Fast Response is a great option. I'd happily use them again - and will ask for Billy if he's available :)

Lorelei S.

08/05/2021 12:00:00 SA

I've had these guys out to my house at least twice. They were pleasant, professional, prompt and efficient each time. What more can you ask for? Plumbers aren't inexpensive in this town and I would say their fee structure is comparable to the others.

Tim M.

11/16/2019

Very pleased with response and service provided. I was in a fix since my regular plumber bailed and never came back after an initial inspection of the SF job. It was a straightforward job of repairing/replacing a leaking vanity faucet. After a week of broken promises to return and no action from the first plumber or front office, I called Fast Response on Saturday morning and Ed became the hero for both me and my tenant. I called at 9am Saturday and by noon the job was completed. The pricing was very fair and reasonable, too.

As an out-of-town property owner, I wanted to make sure that I got this taken care of, so I wrote an email late Friday night and Fast Response got back to me Saturday morning even though I ultimately used the phone to schedule the service call. This quick follow-up on the email just reflects to me that they are on top of running their business and are a reliable and prompt company to work with.

I now have a new plumber for my multi-unit building and very happy about it.

Li C.

12/24/2020

Fast Response came to my rescue again today! I was having problem getting a reasonable service appointment to fix a hissing toilet with a plumbing company assigned by my home warranty company. So I woke up this morning and decided to give Fast Response a call. Joe answered the phone promptly, gave me an estimate over the phone, and a service appointment for today. Less than three hours later, Tim from Fast Response called, he had arrived earlier, fixed the problem and charged me same as Joe's estimate. Another holiday saved by Fast Response!!! Thank you Tim and Joe! Merry Christmas!!!!!

Leif D.

11/29/2021

Tim is amazing! Our downstairs neighbor heard water dripping from our shower into his ceiling, so we had Tim could out to take a look. He quickly identified 2 gaps in the caulking of our bath/shower that was the likely source of the leak, but still performed a number of other tests to eliminate other potential causes. He gave us a clear explanation of the issue and then, to our surprise, didn't charge us a cent for his 45 minutes there. Would definitely use them again!

Steven J.

01/02/2020 12:00:00 SA

The Sunday evening after Xmas I noticed that the hot water in my apartment building was completely out. I checked on the hot water heater and instantly saw that it was leaking and broken. I called our buildings regular plumber, but the soonest they could be here to fix the problem would be THURSDAY, because all the plumbing warehouses in the city are closed until the New Year. There was no way my tenants would be able to wait till then.

I called several other hot water heater services and both had the same answer, that all the warehouses were closed.

I finally called Fast Response Plumbing and Rooter and they told me that they could possibly help that day. They would give me an estimate that day between 9-11am, and got to my apartment at 9am. They checked out the situation and said although it wouldn't be easy to get the new water heater and parts, they would be able to get it done that day. They gave me a good price up front and came back and installed it the same day.

These guys are great professionals, and I couldn't be more pleased with their service. They were on time and incredibly efficient. I definitely would recommend them to anyone in need of plumbing services.

Vu D.

5/20/2020

Amazing service! Fast response!
Billy the technician was very helpful and informative as well! Would definitely recommend to others!

Austin A.

05/12/2021 12:00:00 SA

I don't write a ton of yelp reviews, but I am writing one for these guys. I've actually used them twice in the last month. I'm a DIY-type person that tries to fix it on my own first, but I had a clog in a kitchen line that I couldn't resolve myself, then a bathroom sink line issue (between the wall and the stack). Each time, Tim came out and got it done. He patiently answered my questions as he worked efficiently and solved the issue. I recommend these guys without reservation, and ask for Tim if possible. I promise you won't be disappointed.

Mike W.

1/22/2021

Billy came over to install a clean-out on a backed-up 2 rain gutter downspout pipe. After cutting the pipe, the entire top end of the pipe fell away from its joint because of corrosion! Billy made time the same day to replace the busted pipe in addition to the originally planned work. He was very friendly and gave helpful advice on other aspects of our home plumbing as he worked. I couldn't ask for better service and the price was fair.

I hired these guys again in 01/2020 after my new hot water heater started leaking. Joe helped diagnose and replace a faulty pressure reducing valve for a fair price and in a short time frame. Look no further, Fast Response is great!

Jade S.

09/03/2021 12:00:00 SA

Same day service which is great! Our bar was having some odd plumbing issues but Their tech, Billy, went above and beyond to get the job done. He was straight forward and didn't make me feel rushed for anything. Grateful to have found a new go to plumbing service.

Ehsan R.

10/12/2021 12:00:00 SA

I highly recommend this business. The quality of work was excellent and the price was very reasonable. I had a leakage in my bathroom on the day that I was supposed to travel. The company sent Tim to inspect the situation and provide a quote. Tim came on time and identified the problem and provided the quote. Because of the problem, the water to the building had to be shut off, so he spent the time to stop the leakage temporarily till I come back from my trip and schedule a water shutdown. After coordinating the shutdown, Tim came for the repair and did a great job. Not only he fixed the issue but also improved couple of other items at no charge. I am very happy that I found this company and I highly recommend their work.

Marlon R.

11/26/2020

I've been getting service from Fast Response since Dennis owned the business. Now they still provide awesome customer service and response! Both Tim and Joe were great technicians. They will always be my go to business for any plumbing issue!

Stacy W.

04/09/2021 12:00:00 SA

This team is fantastic. They provided me same day service for my dishwasher that was flooding my kitchen. We even troubleshot over the phone to get the water to initially stop. Their crew came out with masks on and maintained social distancing. Very nice professional crew who even asked if you wanted them to take their shoes off. Team was efficient and knowledgeable and could not recreate the water leak after I had worked with them over the phone. They were so nice and didn't even charge for the in person visit. They offered recommendations for replacing the old dishwasher. Highly recommend them for your plumbing needs.

Paul K.

5/21/2021

I can highly recommend fast response plumbing! After seeing all the great reviews I contacted them yesterday because my kitchen sink was backed up and not draining out. I told them if there's any way they could come after 3 PM today since that's when I get off work. The very nice woman I spoke to told me that there wasn't availability at that time but she would get back to me to see if she was able to rearrange any other jobs to accommodate me. She called me back about an hour later and told me that she was able to rearrange the time schedule and schedule me in!!
A gentleman by the name of David showed up a few minutes after 3 PM which was perfect. He was able to detect the problem with my sink pretty much right away and with 45 minutes he was able to repair and correct the problem. David was incredibly nice and very professional. His fee was very reasonable also.
I will definitely be using fast response in the future if need be and will recommend to friends.

Steven W.

11/03/2021 12:00:00 SA

My old water heater sprang a massive leak. Bill was at my house shortly thereafter. He and Joe (the owner) promptly replaced the water heater with a top-of-the-line Bradford & White unit. The work was perfect and the price was very fair. I highly recommend this wonderful company.

Kat W.

02/02/2021 12:00:00 SA

Awesome service from Ed! They arrived early in the appointment window, easily diagnosed the issue after checking for other sources of a leak for my kitchen sink and showed me where and how to check it myself. I would definitely recommend them.

Josephine F.

3/31/2021

Great company! I got quotes from 4 places and they were the cheapest. They did the job quickly and efficiently, and unclogged my drain. Now it's been 3 months and it's still working. Highly recommend!

The first company I worked with had made me pay for a repair that barely lasted 24h (snaking the pipe) and tried to upsell me to very expensive upgrades for a long term solution. Fast response plumbing did a hydro jet cleaning for half the price that first company had quoted, and it worked perfectly.

Patrick T.

10/29/2021

I have been using them on several different buildings for years. I never took the time to write review but should have because they are great. They respond to the individual situation and do what they commit to. I will continue using them!

Yazmin E.

7/26/2020

Loved the fact they answered the phone! Yes, no voicemail you get a real person. The person was very professional, on time and wore a mask! This is priority during COVID. He was fast and efficient and super helpful! Will hire again and recommend! 5 star service!

Ahmed K.

9/15/2021

Joe is the best. This is the most reliable, responsive and competent plumbers that we have worked with in our more than two decades in this city. Incredibly trustworthy and honest. Highly recommend.

Sonya A.

11/12/2020 12:00:00 SA

Great service! Changed a faucet cartridge for a fair price. One of the few who gave my an estimated cost over the phone and then charged me less then originally estimated. Showed up on time with all the appropriate COVID-19 gear. Nice and professional.

Alec H.

10/11/2019 12:00:00 SA

This is actually late - for September 18th. I've used Fast Response for a lot of plumbing needs. In fact, think it is the only plumbing company. Just had my kitchen remodeled and the new sink backed up - likely because the older pipes hadn't been used for 4 months. This sink wasn't even draining.

Quick call and they were out the next day (for my schedule). Ted must have spent two hours trying different sizes of tools. Eventually he got it all clear (was way down) without making one scratch on my brand new stainless steel sink.

Will keep coming back to this firm...

Akemi Y.

7/24/2019

I live in one of those very old San Francisco buildings that has very old pipes - which makes it nearly impossible to snake when the drain clogs.

These guys tried their best to do it though! The drain broke their snake the first time, but they went out and replaced it and tried again! When that didn't work, they drove out to Home Depot to try and find a smaller tool that might fit into my drain, but alas, it also didn't work. In the end, the pipes had to be replaced, but I really appreciate how much time and effort they put into trying to find a solution to a tricky problem.

Joanne X.

7/20/2021

Incredible plumbers! They came out and helped us fix the problem right away, and since it was a quick fix, they didn't even charge us anything! Hard to find honest, hardworking people like these nowadays!

Ben B.

10/05/2021 12:00:00 SA

Quick repair to fix a water filter, hot water flow, and leaky tub faucet. Quick response, and quick repairs. Would hire again.

Emmet C.

12/04/2019 12:00:00 SA

Had a sewer back up. Joseph (owner) was very responsive and the only one who would give me a minimum cost in advance. All others refused and told me estimates were free but why waste my time?
Tim came in the early part of the two hour window which I really appreciated. He tried using a snake from two places which did not work and suggested he try mini hydro jet which worked. The initial $250 ended up to be $450 but job got done and he even cleaned up! Highly recommend!!!

F. Z.

1/27/2021

We had an old kitchen sink disposal that was cracked and leaking. I called Fast Response and they were able to come the next morning with a new disposal unit. They installed the new unit and removed the old one for me. It was quick and efficient, took all of less than 20 minutes. Good value for the speed and convenience.

Fabrizio D.

1/24/2021

They provided very good service. It was easy to contact them and schedule an appointment and they came in within 24h. They were very friendly, knowledgeable, and successfully fixed the two issues I had with pipes and valve in no time. Also, I thought the price was reasonable and fair.
I'll definitely go back to them in the future!

Pam W.

10/01/2020 12:00:00 SA

This review is long overdue. I hired Fast Response a few times to help me fix some plumbing issues. The first time, I had them come and clear out the main pipeline to the street and it was done quickly.

The second time, I had another issue involving the downspout getting clogged and Tim came out to assess the situation. He had to come back with some materials and cut part of the pipe in order to de-clog it and seal it back up. He did a really good job and gave a fair price.

Shortly after, yet another part of the underground pipe was clogged (old house, what can I say?) and Tim came out to assist us. He didn't give up easily on helping us figure out the issue, which was quite difficult to solve. He did the best he could and after several hours, cleared up most of the pipe and told us we might have to do bigger work to replace the pipe because he couldn't fully clear it for some reason. Though it wasn't what we wanted to hear, we were satisfied because he worked on it for hours and still had that great attitude the entire time. Plus, the price was beyond reasonable for the amount of effort he put in.

But, to my surprise, Tim contacted us a few weeks after that appointment to let us know they had a new air compressor machine and wanted to try to see if he could try it out on the pipe again, knowing we still had the ongoing issue. Once again, Tim proved his professional and good attitude throughout and managed to dislodge something from the pipe. The pipe still gets a bit backed up on heavy raining days, but it isn't as bad as it was and I believe there is probably a bigger issue behind this.

Overall, most of the issues that surfaced in the beginning were resolved and I just wanted to commend Tim's relentless efforts and positive attitude the each and every time. It's tough to find people who genuinely enjoys their job enough to go above and beyond their job responsibilities, especially when he had no obligations to do so. Thank you so much Tim and Fast Response!

Raphael S.

9/23/2021

Called earlier today and Tim showed up just 3 hours later. It took about 30 minutes to fix my shower that was leaking badly, and also to check on my water heater. Everything went smoothly. Thank you, Tim!

Charles Y.

01/09/2019 12:00:00 SA

I have called around many plumber services in the past years and this time I tried Fast Response based on the great Yelp reviews and it was the best decision I have made so far with plumbing.

Joe from FR came and took care of my clogging issues and charged a very reasonable rate, lower than what other companies charged in the past for the same type of work. Much cheaper than Roto Rooter.

Joe also suggested that I scheduled a separate visit for camera inspection to see if we can identify problems in my plumbing that is causing the same problems repeatedly. Joe came back about 1.5 week later to perform the camera inspection and we were able to identify the problem area, and luckily our pipes were exposed underneath the house in crawl space and so Joe and his coworker took care of the problem for us.

I am pretty confident that this will resolve our ongoing clogging and overflowing issues ... very happy and Joe gave me discount again this time as well.

Joe is very knowledge and very friendly and pleasant to work with.

Thank you Fast Response! Keep up the great work!!

Chastity C.

08/03/2019 12:00:00 SA

Great service.

My toilet broke and they came and replaced my toilet for a flat rate of $650 including the toilet.

They did this within 24 hours.

Andy A.

7/18/2020

Called to ask about having someone check out a leaking shower diverter stem and cartridge. Were able to make an appointment within a day. Fixed the thing in like 20 min. Super nice, explained what was wrong and how they fixed it clearly. Will definitely keep them in mind for future needs. Recommend!

Michael S.

01/09/2021 12:00:00 SA

We just moved into a new house and started noticing water damage in one of the ceilings. Ed came round and diagnosed that it was probably the seal around the toilet above - he explained other possibilities and gave me the choice of what to do before starting work, but once he pulled out the toilet the problem with the seal was clear and he promptly fixed it!

A few days later, we found that one of the valves connecting to the washing machine was leaking - I called up and Joe came round the same day. Since it's old galvanized piping, there was a danger of it breaking, but he was able to take out and replace with a new valve without any problem.

In both cases, they were friendly, very knowledgeable, and fixed the problem quickly! I would highly recommend!

Alvin B.

7/31/2020

Tim was more than awesome. In about 40 minutes, he fixed all three of my sinks. He's super efficient, helpful, friendly and honest. I am very happy with their service.

Tiff T.

06/09/2021 12:00:00 SA

I called to get an idea of how much it would cost to replace a leaking fill valve on my toilet, and the staff gave me a range of $150-250, depending on the actual complexity. I wasn't sure if they'd deduct the cost of the part since I already had a replacement one on hand. They scheduled a technician to come out the next morning in a two-hour range. David arrived in the middle of that time range, and he told me that the replacement would cost $135, but because of how the toilet is designed, he'd have to take out the entire toilet, replace the fill valve, and then reseat and caulk the toilet (another $175). (This is why I didn't feel comfortable replacing the valve myself!) There was no cash discount, but they did have a $10 Yelp discount; so my total was $300. David was able to fix it up efficiently, and he took down my credit card information for payment. He left the work area clean, and although we could use the toilet right away, advised us to wait 1-2 days before mopping the floor around the toilet so that the fresh caulk could dry. I really appreciate David's professionalism and expertise.

Jeff B.

09/09/2019 12:00:00 SA

Third time using their services since January...leaking sink in bathroom, toilet in 2nd bathroom and garbage disposal issue. At this point I've seen them more this year than some family and this company treats me better. Timely, efficient and friendly. On all three occAsions I was given a quote on the phone which was accurate and for this repair today joe was able to fix the problem with my parts on hand even though I was anticipating a whole new replacement which would have cost me 4x the price.

I wouldn't hesitate to use them in the future or to recommend them to anyone else.

Rude G.

09/06/2020 12:00:00 SA

Responsive and did good work for a reasonable rate. Pricing seemed fair. I have used them a few times and will do so again.

Jess T.

08/03/2020 12:00:00 SA

Fast Response was excellent. They were able to quickly schedule an appointment and replace my garbage disposal in a flash. I had a couple other issues that came up (unrelated to their prior work) and they generously came back twice, free of charge, to investigate the issue and help me troubleshoot. They truly exemplify professionalism and I can't recommend them enough!

Elizabeth M.

10/18/2020

An unfortunate egg shell incident in our kitchen sink and two other drains that have been slow for months lead us to needing a plumber today. We got three quotes and Fast Response not only came in at the best price but made it same day just an hour later, finished the job in less than 30 minutes. Tech was awesome, super nice, efficient and paid 1/3 the price. I'll definitely use them again!!

Guy C.

09/08/2021 12:00:00 SA

I can't say enough good things about this company. We needed an old external waste pipe replaced in our 100 plus year Victorian. The pipe ran about 30 feet vertically in the trade entrance between our house and the neighbor's. Two companies we spoke to said that we would have to provide scaffolding. Fast response said no problem--they had done similar jobs on old San Francisco Victorians. They completed the job quickly. Unfortunately, they discovered that our (original) sewer lateral needed to be replaced. They completed this project too, on time and on budget. Cleaned up the work area. Workers were friendly as was the office staff. We will definitely use them for all of our plumbing needs in the future.

Deborah R.

12/14/2020

Joe was awesome! He showed up with mask and correct tools. Was friendly competent and fast!!! My dishwasher works well and I am totally happy. Will always recommend Fast Response Plumbing!!! Thank you very much Joe. Oh the front office person was also really good too!

Tiffany W.

01/02/2019 12:00:00 SA

Fast Response fit us in as soon as possible after New Years for an urgent water replacement consultation.

We had a great experience with Brian R. He was personable, honest and professional. Brian R. was thorough and was able to replace an entire water tank alone in a timely fashion. We had a great experience with Brian R. and highly recommend him !

Anand G.

3/21/2019

Originally called to snake/auger my toilet, but after talking with them and a quick second consultation they showed me that the pipes were fine and the toilet itself was the problem.

Then within an hour of the second consultation, they brought over the new toilet and installed it extremely quickly and quietly.

Would strongly recommend their services.

Michelle S.

9/14/2020

Scheduling was quick, next day. Billy was great. He wore a mask, was nice and fixed the issue quickly. Pricing seemed fair. I would recommend to anyone looking for a quick and reasonable plumber.

Janie G.

11/15/2020

I had a leak from my refrigerator upstairs that molded the ceiling on the floor below it. Billy came out the next day to inspect. They had to do a full mold removal to fix the ceiling, but were super careful in tarping the area, bringing in dryers and equipment, and solving the mold problem. I haven't been able to have them back to complete the repair because of the pandemic, but will call them back in as soon as we're able to move forward. Great service! Great communication and I thought very reasonably priced.

Russell L.

7/14/2021

It's true, they are fast and did a wonderful job clearing up a heavily clogged kitchen drain at a reasonable price. I will definitely use them again if needed.

Erin C.

05/09/2021 12:00:00 SA

Have always been fast to respond (true to their name) and always quick to solve the issue... whether it's installing a new fixture, or unplugging a drain! Highly dependable, which is everything when plumbing issues are involved!

Joel G.

11/01/2018 12:00:00 SA

The crew at Fast Response are efficient and honest. I had a water heater problem, replacing a part that I did not have to skill to do so myself. I called them up, expecting to get an appointment in the next coupe of days, instead they came in next few hours. They looked at my situation, and gave me an honest estimate and fixed the problem within an hour. They even gave me advice on certain features on my water heater to look for, because they understand how expensive plumbing is. Will be calling back next time I have a problem.

Lee M.

10/12/2018 12:00:00 SA

Wow, these guys are awesome! Called them this morning, they made it out here a few hours later (within the specified window - no waiting around all day), and fixed my shower knob within a few minutes. They told me they could replace it with a new one but it wouldn't be worth my $$$, and instead showed me which replacement I could buy (even texting the link to me) and how I could quickly install it myself next time.

All this for no charge because they do free estimates! So nice. Would recommend these guys to everyone. Thank you!!

Grace L.

10/30/2018

Billy is a rock star! He's serviced my home and come over for consultations and made himself available over the phone. It's rare to find a company that has integrity and really cares about their customers.

I highly recommend Fast Response and kudos to the owner for employing such amazing people!

Enes O.

10/14/2020

Can't say enough good things about Ed Ramirez. He was super knowledgeable, kind, and gave great advice. We ended up not needing the service at this time, but he provided a free estimate for the future. Will definitely be calling back when we need the service.

James J.

1/23/2020

Billy and harbin were amazing. As their name suggests, fast response indeed! Super friendly too

Christin E.

08/05/2019 12:00:00 SA

Joe (the owner) called me back immediately. Ed Ramirez was in contact twice with me to confirm the time and location. I was given a two hour window but Ed came on the early side of that window.

Ed gave me a transparent quote about fixing my kitchen sink which was draining slowly. Less $ if the clog was under the sink, a bit higher $ if it needed the snake. It did need the snake but he explained all the steps he was taking so I could learn along with him what he was learning as he proceeded step by step through the job. I learned about my pipes -- their age and unique configuration. And when one of the pipe parts needed replacing he fixed it without charging me more.

100% would your Fast Response again.

Ana Marie L.

6/20/2018

Joe is THE man! Jan (who answered my call) is AMAZING too and very quick and responsive!

I thought we had the dreaded water hammer issue in our home. We'd hear a vibrating noise in the walls when we'd flush the toilet or turned off the faucet. Joe came out, took a listen and quickly said we don't have water hammer (thank goodness!). He looked in our attic and poked around in the garage in search of pipes. He merely tightened a valve and our problem was fixed!

Literally 3 other plumbers we contacted in the past were stumped and couldn't figure out the problem (or didn't want to invest the time to look in our attic or garage). The other guys all suggested expensive fixes (i.e. pressure regulator valves, etc.). But Joe was the ONLY plumber who was able to resolve our issue.

Thank you Joe! You have new loyal customers :)

sara d.

10/05/2020 12:00:00 SA

Very responsive, very prompt. Ed replaced my hot water heater, fixed my shower and toilet, and my kitchen sink! Always let me know when he was on his way (always on time). Super nice and trustworthy guy. He explained everything as he went along. Wore a mask, cleaned up after all of the work. I couldn't recommend more!

rachel k.

7/30/2021

Fast Response Plumbing lived up to their name - they were able to get us in quickly, and gave us the most reasonable quote of the 3 estimates we got. Not only that, but Ed was able to find a better solution to fixing our problem that didn't involve having to open the wall! Definitely will be using them again.

Alexandra N.

7/22/2019

Joe is absolutely amazing. I called him with an extreme plumbing emergency in the middle of a Saturday and he dropped everything to come and make sure I was OK.

Not only that but he was able to fix the problem in 20 minutes. He is absolutely my go to for any plumbing needs and I recommend calling him for anything that may arise with your home.

He's also extremely trustworthy and I am able to have him come do repairs while I am not at the house, which is extremely convenient to me given my schedule.

Stephen Y.

01/04/2021 12:00:00 SA

Tim arrived at the job on time and completed the installation of the tankless water heater without a hitch! Very pleasant and courteous! Price was very fair and did not gouge me as another plumbing company did. Will definitely be using them again.

Franklin L.

9/26/2018

Great experience with Billy at Fast response Plumbing & Rooter! Needed a plumber to come out quickly for an unknown leak. Friendly receptionist arranged a same-day appointment.

Billy was there on time and quickly diagnosed and fixed the problem. Competitive rates. My go to plumber for future household issues.

Emmet C.

12/25/2020

arrived on time, professional, friendly and resolved the problem quickly. this is the second time I used them. tough clog requiring hydro jet. not cheap but i think fairly priced. ask for tim is that is an option. planning using them to do a permanent fix in the summer

Brenda M.

07/07/2020 12:00:00 SA

Excellent work. I had a clogged pipe and needed someone to come out quickly. After reviewing on-line feedback I felt most comfortable calling Fast Response. I got an appointment the very next day. What I really liked was the detailed, layperson's explanation of the problem and the solution. Problem was solved quickly and I feel assured that everything is OK going forward. Very professional.

A week later my mom's bathroom drain needed snaking and I called them again. Came out right away and did a great job.

Personable, great customer service from the office to the field people.

Sai S.

04/04/2018 12:00:00 SA

Wow, they just left my home and I am blown away. Joe was so helpful and explained things to me (he didn't have to - he's the pro and I am just curious) and was patient. He did a great job and went above and beyond.

Scheduling was super easy as well and handled professionally. If all small businesses were as good as these guys, I would be a very happy man.

A+ all around. Would not go anywhere else. Thanks again, Joe & team!

Manish B.

3/15/2021

As if they need another 5 star review, but yeah these guys are the best. As a landlord, its important for me to have a quick response, good communication, and a friendly face to the tenants, these guys do it all.

Jonathan L.

07/09/2021 12:00:00 SA

Fast, responsive and effective. Very reasonably priced. I needed two outside drains cleared. Billy arrived on time, took charge, assessed the problem methodically and took care of both drains in less than 30 minutes. I am very grateful.

Margaret O.

8/13/2020

This company is everything that it promises to be. I called with two non-emergency plumbing problems. My toilet wouldn't quit running and the mesh hose on my kitchen sink faucet was leaking and spraying.

Since my problems were not emergencies, I didn't request immediate service. Nevertheless, I was scheduled within a couple of days of calling. Tim arrived with the new mechanisms for the toilet and promptly took care of that problem.

Tim looked at my faucet and suggested that I call the manufacturer for a replacement hose. He also told me that there should be no charge for the hose. I called the manufacturer and they offered to send a replacement at no charge. When the replacement arrived, I called Fast Response for another visit from Tim. Again, Tim was able to quickly fix the faucet.

I will NEVER use another plumbing company!

Rodger R.

02/05/2020 12:00:00 SA

Drive down time and was very professional. Even warranted the clogged toilet for 30 days. Where I gonna find that?

Parastoo E.

2/25/2020

My shower was clogged and Fast response came to fix it that same day and the cost was reasonable. Thank you Fast Response!

David A.

02/11/2020 12:00:00 SA

I was anxious about calling a plumber, but after reading the reviews for Fast Response, I gave it a go. I had a shower that was retiled and needed help reinstalling the shower fixture - when my tile guy tried, it was leaking from the cold water side.

Like a pro (with a sense of humor), they disconnected the shower fixture, checked the connections and were able to hook it up correctly. Boom! No more leak and I can use my newly tiled shower.

In the end, a house call, two guys (who clearly know what they are doing), and the peace of mind that the job was done right cost me $175 - an incredibly fair price to pay. Thank you!!!

Yvette A.

7/30/2020

Great service from beginning to the end
Tim wore a mask, very respectful
I will recommend this company without any doubts

Adair L.

7/27/2020

Just terrific. Came over on a Sunday and fixed problem right away. Very good rates. Adair Lara

Carmen K.

01/04/2018 12:00:00 SA

As with any new homeowner, when something breaks, you automatically panic realizing you can't just call the landlord .... YOU ARE THE LANDLORD.

Enter Fast Response Plumbing! I've used them twice, most recently for a toilet repair. The building I live in wanted us to check our wax rings and flappers to prevent links so I gave these guys a call.

Making an appointment was easy and quick over the phone. The house call I believe is $125 or something and services/parts are additional on top of that. I think pricing is reasonable and I've never been appalled by the sticker shock.

My plumber was super nice and upfront, letting me know he didn't think I needed to change my wax ring and helped me save some money. He didn't have the right parts to repair the flapper but came back that same day to fix it, and also helped diagnose another problem I wasn't even aware of as well.

I know it's not super sexy to write a glowing review for a plumber but any company that helps alleviate the stress of home repairs gets two thumbs up from me.

I'm taking away one star as there have been occasions where I haven't been able to reach them via phone but if I try a few hours later it's usually okay

Been L.

5/16/2020

Highly recommend Joseph, the owner and his team. I called them twice and both very satisfied.

Kyla R.

07/12/2018 12:00:00 SA

Echoing many of the five star reviews (which is why I chose Fast Response in the first place) to say that they were responsive when I called to make an appointment, came during the time scheduled, and did extremely thorough work for a surprisingly reasonable price.

We'd been having the laundry machine water come up into our shower a few times, and generally wanted some peace of mind about our pipes since our place was built pre-1900. Brian came out and checked out our entire line with a camera, took the time to explain what we were seeing (and whether it was a big problem or not). Turned out the main line was in decent shape, so Brian next assessed and snaked the piping behind the washer.

Brian also gave me a great assessment and reasonable quote for a new kitchen sink faucet (and came back at my next available time to install it). All the while, he was very friendly, courteous and my dogs loved him!

Thassanee R.

11/17/2018

Ed did a really good job
He know what he doing .. we will call Fast Response Plummimg again

mark q.

06/04/2018 12:00:00 SA

Impressive service and great comminucation!

I was having sewer backup issues every 6 months over the last couple of years, and finally decided to call Fast Response for a camera inspection of my main water line. And I'm glad I called the right company! Billy came out and confirmed my suspicions. It was broken in several places and I was working on borrowed time. They promptly gave me an estimate and started work the next week! The work started during a rain spell, and the crew got to work promptly and professionally. Billy was excellent in his communication with me as they looked for the best openings to finish the job. I really appreciated that, and I expect Fast Response will be my go-to next time I have any plumbing or rooter needs.

Micky P.

2/13/2020

The u-joint in the restroom sink at my place of business had a leak and water was everywhere, so I had to shut it off. I called a few plumbing companies with good reviews and at the top of the Google search list. All were too busy. I'd have to wait 3 days for someone to come out. Ugh. People need to be able to wash their hands! I bought packs of hand wipes and a large bottle of hand sanitizer to tide us over. The next day, I happened to come across Fast Response as they were leaving another business. I got their card, called, and they sent someone out within 2 hours. Thank you!!! A temporary fix was made, I was given an estimate for repair, and not charged anything for the quick fix. WOW! It's good to know that old fashioned good service is still alive in San Francisco. Fast Response Plumbing & Rooter is the company for me!

Alexander O.

07/06/2018 12:00:00 SA

Took about an hour to unclog and fix pipe, these guys are total pros. Fast friendly and reliable, what more could you ask for?

Mike M.

10/03/2019 12:00:00 SA

Not only did Fast Response show within a few hours for an emergency, Ed did a great job fixing a very old and delicate galvanized pipe in my kitchen. Very reasonable rates and I would recommend them to my friends and family.

Deanna M.

06/11/2021 12:00:00 SA

We called Fast Response Plumbing after another plumbing company (which I won't name here) didn't show up for a scheduled appointment to change out a gas control valve in our water heater. I called Fast Response in the afternoon, and Tim was able to come out the following day and take care of it for less than half the price we'd been quoted by the other company. I will be calling Fast Response first next time!

Carolyn C.

03/05/2020 12:00:00 SA

My trash compactor stopped working. I am so happy with the service.
They are honest and fixed the problem quickly.
I highly recommend this company.

E P.

11/07/2015 12:00:00 SA

As you all know it's difficult to find a good plumber.

Dennis with Fast Response plumbing is not only a true professional but knows his craft really well.

We had a valve in our shower that needed to be replaced (because of bad plumbing work that had been done years ago) and he took care of the job offering solutions along the way. The job was done as promised and we are extremely pleased with the end result.

I would recommend Fast Response to anyone who is looking for fast, quality work at a reasonable price

Eva O.

09/12/2017 12:00:00 SA

Since the first time we booked with Fast Response, they are our go-to now.

Everytime we have an issue, we just request Billy. He is super quick and efficient and gets the work done. I can say we have called Fast Response at least 4-5 times since March.

They're the best!

Chris C.

5/26/2021

Had a bad plug with my toilet and these guys came really quickly and fixed the problem within 20 minutes. Highly recommend if you need a quick fix.

Peter K.

3/21/2021

Fantastic service at a great price! I woke up on Sunday morning to find myself with no hot water and a leaking hot water tank in my garage. Called Fast Response, and they answered immediately and within 40 minutes (literally) someone was at my house. They said they could replace the tank that afternoon between 2-4, and quoted me a cost, which, when I called three other hot water repair services, was by far the lowest quote. The work was done quickly, cleanly, and professionally. Highly recommend them! (And I NEVER usually write recommendations!)

Susan B.

1/30/2021

Exceptional and friendly service. Fixed a difficult problem with the installation of a new toilet. Totally trustworthy guys and I would not hesitate to call them again. Showed up on time wearing mask, booties, gloves taking every precaution.

Sharon S.

7/30/2018

Fast connect guys did a perfect job!
They came out on short notice to fix our sewer and trap in front of the house. They were also clear about the process and details and the job was finished in a few days, all clean and professional.
I will definitely call them again if I need a plumber!

Theresa R.

7/26/2018

Excellent service
Fast . Got the plumbing problem done in one day
Fair rates reasonable

Cameron S.

03/12/2020 12:00:00 SA

I don't do reviews very often, but these guys were so great to work with that I thought I should share. I asked for a number of quotes for fixing my garbage disposal (through yelp and otherwise). Understandably they couldn't give me a definitive amount, but gave me a fair range. The best is that they came out immediately (I had a horribly filled sink of grossness) and they fixed it quickly and charged me the low end of the range. They were fair and kind and easy to work with. I highly recommend.

Tracy N.

12/02/2019 12:00:00 SA

These guys are always so great! Scheduling an appointment was easy. They showed up on time, happily took off their shoes before entering house, addressed the leaky sink and simply offered great customer service.

L M.

05/10/2020 12:00:00 SA

PROFESSIONAL, FAST -- EXCELLENT EXPERIENCE.

My husband found them on Yelp and called them based on their good reviews -- and we also like that they're local, long-established, and family-owned. We called because our water heater had been leaking an increasing amount of water-- orig. we thought it was overflow from the pressure valve). But the night before and the morning we called, only warm/tepid water was available for bath and shower.

We called on Thursday, mid-afternoon, and Tim was at our house within the hour. Instead trying to sell us a new water heater, he suggested that might be the case -- but that we first try turning down the water temp (which was as high as it could go) and see if it stopped the flow, in which case, a cheaper solution might work. We did that -- and also put a bucket underneath the overflow valve. Next morning, water was cooler and when we saw the amount of water in the bucket, it was pretty clear we needed a new heater.

We called mid-morning -- it was Tim's DAY OFF -- and he still came by, was here in 15 minutes. We'd read online about water heaters and found their life expectancy is usually about 10 years. I purchased this property 17 years ago and know the water heater wasn't new THEN (hey, I was single, only married 5 years ago -- my husband didn't know how old it was and I had no idea 10 years is life expectancy!)

Tim had also suggested that with just 2 of us and 1 bathroom, we didn't need to replace our 50-gal heater -- 40 would be plenty. Smaller size heater is cheaper and we'd also save the cost of keeping an extra 10 gallons hot all the time. Tim had it installed in under 2 hours, took the old one away, cleaned up. BTW: the space he had to work in was very small, being stuck between the furnace and the other flat's separate water heater -- so installing it wasn't easy.

Having been single until well into middle-age, I hate being in a situation where I have to replace something right away and feel at the mercy of the repair person. Tim said that the unit he installed was the most popular of the 40-gal heaters they install, that his company likes it because it has fewer working parts and holds up well. I believe him because when you're an independent business, it doesn't make sense to sell your customers bad products -- and if you have a 1-yr guarantee on work as these guys do, doing a bad job is a lot of hassle and lost time.

Been 2 days with new heater. We have it on the LOWEST setting now (vs. the highest before) and it is scalding. So -- so far, so good!

Chad H.

11/28/2019

Yet again, we had an emergency with some flooding and needed Fast Response. Billy came over promptly, snaked the drain. He did it promptly and the price was fair. We so appreciate the work they do and the kind of people they are over there. Thank you guys for being the best plumbers in San Francisco!

Ben S.

12/17/2020

Tim was professional and fixed several slow faucets and shower heads easily. Great service. Would recommend and use again.

Edwin V.

09/05/2018 12:00:00 SA

I relied on the yelp reviews when making a choice to make an appointment. I must say, I am very happy with the the work done and more importantly with everyone I spoke with at Fast Response Plumbing & Rooter. I highly recommend calling them for any plumbing service. In fact, I put them on my contact list should I need their service again in the future.

Appointment: Very Easy to make! I was given a 2 hour window on the day I wanted to schedule. When the appointment was taking longer than planned, I was contacted to let me know - wow great customer service.

Work: I wasn't at home while the job was done. However I was able to catch Bill and Georgie who explained everything they did and additional work that needed to be done. Bill was able to schedule a follow up appointment on the spot. They showed me what I needed to do but better yet offered that they can do it when they come back. The follow-up appointment cleared the issue. I must say they were both very friendly, nice, and professional.

Price: I was pleasantly surprised when presented with the total!

Do not hesitate to call them when you need plumbing service!

Christie R.

11/05/2020 12:00:00 SA

These are my go-to guys for my plumbing issues. I recently had a clogged bath sink drain and toilet issues. Called to make an appt for the following day (it wasn't urgent). They scheduled me for a 2-4pm window. They called me just before 2pm to let me know the plumber is on the way. Tim got here around 2:30. He was super nice and friendly. He assessed the problems and provided a reasonable estimate. Took care of the job and was out of here in less than 30 min. Highly recommend!

Alexandra D.

01/10/2020 12:00:00 SA

Our garbage disposal backed up and wouldn't run. Joe came right on time and fixed it in under 5 minutes! We are so thankful for him coming and fixing it so quickly. Joe and Ian were very professional, courteous, and a pleasure to work with. We will absolutely use Fast Response next time we have a plumbing problem!

Christine P.

12/12/2017 12:00:00 SA

We had extensively looked at 3 plumbing companies with rave Yelp reviews to solve a pipe that was leaking in the basement. Billy came out and gave the most honest assessment and a fair price (much better than another unsaid company that charged double).

In the end, I told Billy that we might have some work redone on the house in the near future and he said although of course he would like to make business, that he didn't want us to waste $1K for a pipe that would be redone in the future. He was totally honest, and upfront.

If I had a future problem with plumbing, I would call and ask for Billy. He is fair and honest, and that is truly rare for a plumber.

Ajay G.

11/28/2020

Extremely nice and knowledgeable team. Punctual. Reasonably priced. And they do good work too. Definitely the first people I call for any plumbing problem.

Tezza S.

04/08/2020 12:00:00 SA

These guys are legit. Called this morning and requested an appointment to help with a toilet / shower drainage issue. Fast Response came out a few hours later, checked the lines, flushed the toilet numerous times, ran the water and said there wasn't anything blocking the pipes and we were good to go. They charged my tenant, ZERO.

Seriously blown away by their honesty. This is an ethical, well run company. I am lucky to have found Fast Response, definitely my go-to for plumbing!

Benjamin M.

6/22/2017

We had a really bad leak and called in the evening. Called and left a message. Followed up in the morning and only availability was at 2-4:30pm that day. They show up at 4:30pm which is ok, but when he shows up, he takes a look and says they're not doing any work until the sheetrock is removed. What a complete waste of time!! If they would have set the expectation, I could have arranged the removal. I wasted an entire morning with no use of water. I could have given my business to another plumber and saved time. Now I have to wait until another day without using my shower or sink.

It's odd that my previous plumber (Whistle Plumbing) had no issues breaking my sheetrock. They actually came early, saw the problem, did what they had to do (break sheetrock), and fix the problem. My fault for trying a new plumber, their 24/7 slogan got me.

Keith K.

11/16/2019

These guys were super responsive and were at our place within 90 minutes on a Friday evening to remove a massive clog in our bathroom. Kudos to Billy for being both efficient and nice. Highly recommended if you're in need of quick service.

Liz W.

1/31/2021

Called for someone to fix my shower spout diverter. Ed came a few days later on time. He fixed it right then and there. It was wonderful! Love the reliability and efficiency.

H L.

04/05/2021 12:00:00 SA

Had a clogged garage drain and Fast Response not only lived up to their name (they came out the same day and solved the problem in less than half an hour), they were also easy to deal with, cleaned up after the mess, and didn't charge an arm and a leg for the unclogging. David and Carlos were incredibly nice and helpful, and I will be keeping this company at the top of my call list for future issues!

Lisa C.

04/02/2021 12:00:00 SA

Very communicative and helpful! There was a clogged storm drain at my house and they were able to come and diagnose the issue promptly after I called. I recommend their services and would definitely reach out again if I needed plumbing expertise!

Jj K.

04/01/2020 12:00:00 SA

I cannot say enough about these guys. Billy came out quickly, checked out the problem with the camera and discovered the pipes were broken.
He showed me the problem and explained it thoroughly and answered any and all questions I had.

Even during the Covid19 crisis, he had a crew out here quickly. They finished digging up the cement in my driveway and the sidewalk, putting in the new pipes, closing it up and had it approved by inspecters in three days!! It was a great job!!! The driveway was repaired very professionally and closely matches what was there. just a bit newer. I HIGHLY recommend them.

Sait I.

12/10/2019 12:00:00 SA

These guys are great! I recently bought a house and the sewer pipe would need to be replaced according to the home inspection report. The company who did the sewer pipe inspection (another highly reviewed/sponsored company in Yelp!!!) included a very pricey quote with it as well ($8k-$9k). I wanted to get a second quote to get a better price therefore reached out to Fast Response. They came by in 2 days for a free inspection. After the video inspection they told me that everything was quite ok (just a very minor issue) with my pipe and it wouldn't need any work at least for another few years. We shook hands and they left without asking for a penny. They just saved me $8-$9k. These guys are very honest and professional. I would definitely call them next time I would need a plumber!

Roy B.

05/02/2020 12:00:00 SA

I highly recommend Fast Response Plumbing & Rooter!!
If you have ever attempted to become a plumber yourself you will completely understand just how something that looks so easy can be so difficult!!
We through in the white towel the other day after trying to replace the floater on our toilet after 3 hours of trying. Watched videos on YouTube and it seemed easy enough and said it was a job that would take 5 mins. Not the case if you have a newer European designed toilet . After a few cuts and bandaids I realized defeat and called Fast Response Plumbing and explained what I had attempted to repair and what I had already done. The scheduler Jessica informed me that she could have someone come out within a 2 hour window and I was very happy about that. Ed Ramirez and his assistant called and were at our door 30 mins. later. They assed the repair and gave me an estimate in less than 5 mins. I also appreciate that Ed said that what we were trying to do was not an easy job since our appliance was not standard but a more difficult European model so he completely understood the problem. About an hour later the problem was solved and working great!! My advice' if you are not a plumber save yourself the headache and give these guys a call!
Many thanks,
Roy & James

Cory W.

11/26/2019

We called Fast Response on a Sunday morning and Joe showed up within an hour to address a blocked drain that had caused some basement flooding. He fixed the problem in about a minute and wasn't even going to charge us, but I couldn't let that happen. He also recommended that we call the city to ensure their side of the system was clear -- a free service that we knew nothing about. Kudos to Joe and Fast Response. Thank you!

Lyndi S.

06/02/2020 12:00:00 SA

Prompt, professional, and clean. I had two clogged sinks that shared a drain in a professional building. I wasn't sure I could get anyone to fix it in the middle of a pandemic shutdown. Fast Response Plumbing was able to get it fixed within 24 hours. The solution was a bit messy, but they cleaned up the mess well. The technician wore a mask and gloves the whole time. Thanks for fixing the problem so promptly.

Michael F.

2/19/2021

Our plumber was solid, professional, knowledgable, and did not try to upsell us on extreme measures. He unplugged our drains, charged a reasonable amount, and gave us advice on avoiding future problems.

Mike R.

2/19/2021

Joe was fantastic - super responsive, timely, and very helpful. All around wonderful experience and would use them again.

Rjr R.

2/15/2021

I have to agree with all the other 5 star comments; on this holiday weekend I got my older leaking hot water heater replaced and more properly vented. And the efficiency of work was great. They clearly know what they are doing.

Bob S.

9/24/2019

I have called this company twice for two different jobs, and both times they were very professional, on time and did exactly what they told me they will do to fix the problem.

Their follow up each time was again very good. Highly recommend and I will use them again.

Thank you.

Mai Mai W.

02/12/2020 12:00:00 SA

The drain grate covering the drain from our home to the street had raw sewage and water flowing from it early Friday morning. I called several companies at 7:15am and either received answering machines or were told that someone would have to call me back. Fast Response was one of the numbers I called, but I didn't leave a message in my desperation to talk to a live person. However, Joe, from Fast Response, called me back saying that he was sorry he missed my call. Then he proceeded to advise me that because my problem was outside of the house, that I could call 311 and they would come out and fix it. He even told me that the city will say it is a 24 hour service time, but that they usually come out quickly. By 11am, 311 had come and gone - fixing the problem and cleaning up the sidewalk.

This is my first Yelp review because I feel compelled to let people know how genuinely helpful and concerned Joe was about my plumbing/rooter problem and wanting me to get it fixed without making any $ from the advice. No other person I talked to offered the 311 tip. If I have any future plumbing needs, I will definitely be calling this 5 star rated company.

Emy B.

10/05/2017 12:00:00 SA

We needed emergency plumbing services and they were at our place in 2 hours. It can get pricey, but I've used their services before and have not been disappointed because they do their best to remedy our plumbing problems. They also suggested on what we can do the help improve existing pipes. They have become our 'go to' plumber!

Miki S.

9/17/2020

A rag got stuck in my toilet, so I needed a plumber to come snake it out. Unfortunately, it was so far down, they needed to purchase a special clip to remove the toilet. I was really concerned that this would result in damage, but the plumber was very professional and didn't even leave any kind of mess! When they weren't able to obtain the clip in time, they called in advance to apologize about rescheduling. Great service, reliable, and reasonably priced. Highly recommend!

S L.

12/01/2020 12:00:00 SA

We recently had our sewer line replaced and reached out to Fast Response for their service. Billy and his crew were first rate - they responded immediately to us when we had a back flow problem, gave us an appointment during Thanksgiving week, were professional & knowledgeable with their plumbing work, and gave us a very reasonable price. Without hesitation, I highly recommend this plumbing service!!

Jacqueline L.

6/19/2017

All stars professional worker, super good. They come twice and helped us fix the water heater problem. They think is small problem and do not want to charge us, but we still give $20 bucks for the gas. Super nice guy, if you have problem please call them! Best service ever:

J L.

10/12/2020 12:00:00 SA

Fast response is great! they show up on time, wear mask and careful about safety, make the estimate and move on to finish the job professionally and efficiently. I am very satisfied of their work and would recommend to others.

Rene A.

11/26/2019

They were absolutely amazing, and fast... just like their name says. We didn't like the solutions the other plumbing companies suggested but Joe confidently told me just let me come out and take a look and I'll tell you the best way to fix it and sure enough within a few hours our problem was solved neatly and efficiently!

Sandi H.

8/20/2017

Very fast response and wonderful service!

Had a drippy shower valve and had scheduled with another plumbing company (not Fast Response) three different times before they showed up. This other plumber was not able to fix my problem, recommending that I call a different company. I called Fast Response and was able to schedule an appointment for the next day.

Billy was respectful, knowledgeable, and resourceful! He walked me through the issues related to the valve, and even explained the issues to my landlord. He truly went above and beyond.

Next time I have a need for a plumber, Fast Response will be my first and only call.

Nick P.

10/08/2020 12:00:00 SA

Had a great experience with these guys. Tim, our specialist, did an amazing job for us. Even though we had some older plumbing, he was able to fix our leak efficiently, and was careful enough not to mess up any of our older, outdated pipes. Friendly service and cost effective, I'm glad they picked up, and came by promptly to check out and resolve our issue. Thanks a bunch, Tim!

Nicku M.

11/19/2020

Had to hammer out our entire ceramic sink from bathroom and change out piping. Very reasonable price for a lot of work. Highly recommend.

Tiffany M.

8/30/2017

I needed my kitchen faucet replaced and sink caulked. Billy was very professional and CLEAN. It is so important to me that when someone is doing work in my home that they leave it the same way it was before - meaning that I don't have to clean up afterwards. Billy offered to recycle the box that the faucet came in, which was so considerate. Also, he asked for my input on things that I didn't even consider like how I want the handle positioned, etc. The only detractor is I wish the receptionist communicated via email too. I hate phone tag, leaving messages and getting missed calls. I sent a message through their webform and didn't get a timely response. They do answer calls on weekends, though. That is nice.

Jay B.

08/01/2017 12:00:00 SA

Serving San Francisco and the surrounding area.
But not Potrero Hill.
LOL

David R.

1/13/2021

Can't comment about their plumbing work, but I can confirm they are NOT following COVID public health protocols, regardless of what the business claims. They may insist that the customers do, but their employees do not, at least not while working on the job. Which of course likely means they are not following safety protocols while outside of work as well. So the business has absolutely no concern at all about the type of harm and damage they may be causing to customers or the community. DO NOT USE THIS COMPANY!

June S.

9/21/2020

Great response time and satisfactory service to troubleshoot backed up issue. I recommend them.

Jen C.

03/06/2017 12:00:00 SA

Woke up to a leaking water heater this morning.

Called Fast Response at 10AM and Dennis was here around noon.

2 hours later the job was complete.

Thank you Fast Response and Dennis for no bullshit.

Jen

Ciela W.

2/18/2021

Super good service! the technician came on time, quick response and same day appointment and provided professional service, highly recommended. They are excellent!

Curtis N.

10/29/2020

I have used fast response on my properties for the past two years and they are awesome. Last week my water heater would not light and Joe came out within an hour and a half after I called. My WH is 17 yrs old and he told me that he did not have parts for it but he went to a warehouse to attempt to locate something that might work. Joe returned quickly and fixed it!! Great service as always.

Sean L.

12/30/2019

What are you looking for in any contractor? That's right. They do exactly what the name of the company suggests.

Fast response-I called and they were there within the hour. Rooter-all the drains that weren't working or needed to be opened a little better now work perfectly.

Professional, clean, fair priced.

Good job guys. You give the industry a good name.

Jeff P.

11/30/2017

Tired of plumbers no-showing, up-selling or overcharging, we gave Fast Response a try.
They show up on time, work fast, do a good job, charge a fair price and are nice about it.
So far we've only used them for drain cleaning but if need work done the call will be to Fast Response.

Pamela K.

07/01/2019 12:00:00 SA

If I could give these guys more than 5 stars, I would. Had a plumbing issue this weekend and called around. Spoke to lots of very nice people who tried their best. Someone from another company quoted me 5x the price and a much more complicated solution than what Tim resolved this morning. Both Joe (by phone) and Tim (in person) were great. Highly recommend.

Ian M.

8/22/2019

We had an issue with our water heater. Ed was very helpful in troubleshooting, explaining the possible causes of the issue, instructed us how to work with the manufacturer since it was under warranty, shopped and paid for parts in advance of getting paid, was prompt and a good communicator. He built trust and I would absolutely use these guys again.

Noe V.

8/20/2019

Always incredibly professional always trustworthy... Always super nice and friendly guys every time we call them... Nothing but five stars all around but his guys

Carlowe C.

12/02/2020 12:00:00 SA

Fast Response Plumbing is the best. Recommended by a friend, I first used them a couple of years ago and they have become my 'go-to' plumbers. I live in a 95 year old house and periodically need help with old pipes and fixtures. Every time I call I get quick, courteous service from the office. The plumbers arrive when I am told they will, and are knowledgeable, prepared, and quick. They are reasonably priced (and I'm pretty frugal); courteous; considerate; and know what they are doing. Also, in this time of COVID, they are safe and careful.

Florence l.

06/07/2019 12:00:00 SA

Called for a plugged up sink drain. They were very responsive and sent Tim over within a few hours. Tim was super nice :) and he did a great and fast job. Thanks Tim!

Denise M.

08/12/2019 12:00:00 SA

Moved into a new place recently. The tub drain kept getting slower. There was a fancy plug mechanism that sat low and also seemed to be impeding water drainage. I contacted Fast Response via Yelp and they promptly responded and set up a time. Joe was right on time and very friendly. It turned out he did not need to snake the drain. The plug mechanism has a hair trap and it just needed to be removed and cleaned. Worked out to be a lesser charge as a result. He also fixed the plug so it didn't sit as low. It is working great now--I don't have to stand in dirty water anymore! Great service, great price!

Carla G.

5/25/2018

Fantastic plumbing service. We had a rusted pipe with a hole, I called a couple vendors for quotes which were all significantly higher and required a ton of work.

Billy came by and gave me an estimate, he was able to come up with a better solution and able to cut the damaged part of the pipe and replace it vs. replacing the entire unit.

He was professional, timely, easy to work with and saved me a lot of money.

Big thank you to Billy and his team!

Charles M.

4/27/2017

Fast - was available within 2 hours.

Quoted job within 15 minutes - and ultimately billed 30% under quote.

Honest & Fast - thanks for your help!

Deborah L.

9/14/2020

Billy did an excellent job in resolving our low water pressure issue for the kitchen faucet. He was friendly and efficient.

Shinya N.

6/28/2019

Showed up on time. Honored a slightly higher discount although I misread it online, instead of making me recheck it. Speedy. Good price compared to 3 other estimates. I have switched to this place as my go to for repairs when my family needs to call urgently.

Hu Y.

7/24/2020

Ed was great!!! Not only did he do the job super fast and handy, also he was so nice and helped me on a quick fix on other stuff. Would highly recommend!!!

Hoang T.

09/05/2020 12:00:00 SA

Faster - Friendly- profession ! Recommend for Ed ... he is awesome guys doing great job ....

dexter b.

09/01/2020 12:00:00 SA

The time of need when the sewer line is clogged. I tried another company first but they couldn't accommodate me but recommended Fast Response. Called at 9AM the response and customer service was from decades ago. Polite, easy to communicate with, responsive beyond my expectations. When the technician cleared the line he went over and beyond and checked the opposite side of the line, to be sure the issue was fully addressed. They took care of business and freed up my day! The fee was reasonable and I would be confident to recommended them.

Jason H.

3/26/2019

These guys really live up to their name. They usually can get me in within the next day or two. Billy is professional and friendly. I've used them twice for different properties, once for a garbage disposal and another time for a faucet leaked and they were able to identify the problem and fix it right away. Highly recommend them!

Kathy F.

12/06/2020 12:00:00 SA

Thank you for your fast response. We had water backup in our alley and garage drains. We called today and Tim came in 2 hours. His powerful snake cleared up the blockage and identified the flushable wipes caused the problem. Flushable wipes are not flushable. He assured us if the same problem occurs again, he will return with a camera scope. But he thought our lines were not damaged just clogged. He cleaned up the bio-waste which came up the drain and washed down all the areas. Tim gave us great service and was very friendly.

Jim K.

07/08/2019 12:00:00 SA

I saw all the great reviews and needed to have a garbage disposal replaced. Called and they happened to be in the neighborhood and was able to come right away (very lucky). I can't believe they replaced it plus a new u-trap under 20-minutes! This really showed they are extremely efficient and knowledgeable. Both Joe and Billy are friendly and great to work with. Very reasonable pricing too! Highly recommend them and I will now only use them! Good job guys!

Ekaterina K.

6/30/2020

Great team of professionals! I was having problems with my water heater not supplying enough hot water. I have had several plumbers coming to evaluate the problem and no one was confident about the issue suggesting everything from installing tankless water heater to reducing the size of the bathtub (that was the main issue - I could not fill even third of the tub before water started running cold). Fast Response team was fast (hence the name) and gave me confidence, that I don't need a bigger heater or a tankless one and just replaced my old one, which turned out to be 18yo and full of sediment, with a new one of the same volume. I not only was able to have the tub filled and still had hot water running but also got a heater that is quiet compare to the old one that I could hear from another room when it was working. Thank you, guys! I will definitely hire you again when it's time for my bathrooms remodeling.

Hans G.

01/11/2019 12:00:00 SA

Good experience w Brian. Prompt service. Honest and courteous. Arrived a little late, but otherwise enjoyed working with them. Would certainly call them back.

Andria T.

5/26/2020

I had a non-emergency drainage issue in the backyard, and finally got around to ringing a plumber this afternoon. Jessica was able to get me a 2-hr window a bit later in the day, and Ed showed up within the first 15 minutes of that window and was very efficient in assessing and resolving the outdoor drain problem as well as unclogging a toilet (used booties and made zero mess in the house). All-in-all everything was resolved within about 2 hrs from the time I called, without any rush fees. Professional and friendly service - would definitely call them again!

Mu Y.

6/26/2019

Punctual, Professional, and Honest. Benny and Freddy showed up on time and after a careful examination of the drain, they decided no work needs to be done and told me not to spend money needlessly.

Will go to them for future plumbing related tasks

Mike K.

5/17/2019

I've used them twice in the past few years to unclog a tremendously clogged bathtub and, more recently, a tremendously clogged toilet and shower...in fact the entire bathroom drain system.

Their plumbers are knowledgeable, good-natured and competent. They're not cheap, but they know what they are doing, they're fast and what they do is effective.

They're my go-to plumbers.

Emmanuel R.

7/31/2020

They replaced our sewer line in February. It was a larger project than we usually have to do and on this one too, they were excellent. Responsive, friendly, clear communication, in time, on budget and nice finished product. Project was managed by Ed and crew was led by Freddy. Highly recommended company.

Alicia R.

6/15/2019

After trying and failing to find the source of our clogged sink, we decided to look to the professionals! They were very easy to get a hold of, and when they came by to give us a quote our technician let us know that he could fix our problem right then and there. He was very friendly, professional and efficient! If we have any plumbing problems in the future we will definitely give Fast Response Plumbing & Rooter a call.

Grant P.

3/17/2019

Responded and arrived same-day on a Saturday. I had the part to fix my water heater; they installed it but the new part was bad. Next day, Sunday, they followed up with the place I'd bought the part and worked with them to get a proper replacement. Came by, installed the new part again, and only charged the base labor cost. Responsive, helpful, dedicated.

Pejman K.

06/12/2020 12:00:00 SA

They made an appointment on short notice. They were prompt and cordial and took care of the problem. Highly recommend.

Jeannie L.

9/27/2019

Had sewage coming from house into garage. billy came out on time promised and fixed it in minutes! We will have him come back soon to put optic camera down pipes to
Make sure it is all working. Great service, prompt response.

Amy S.

4/19/2019

The plumber came twice, and did not fix the problem. The leak is getting bigger but a plumber surely charged several hundred dollars. Called them, they hang up and said they will get back to me. They left a message that the owner is traveling and will contact me in 10 days.. They never called back. Shady business. DO NOT USE THEM!

Allison H.

09/10/2019 12:00:00 SA

Thursday night my basement started flooding from our upstairs bathroom. To say the least, it was a total nightmare.

That is, until I met Ed! Super nice plumber, very fast (with the help of Ian). Not only did he quote me fairly, he moved several appointments around so that he could help me with the crisis on Friday (instead of waiting till next week). Fixed several issues with our piping and gave us a new pea trap.Great team and great service! Thank you!

Warren C.

04/05/2016 12:00:00 SA

We had an appointment this morning to get our sink disconnected. This was a requirement to get our countertop installed. We've been calling them all morning and there has been no response. Our countertop installers came and waited around, but were unable to do the job because our sink was not disconnected. They charged us $200 for coming out and they'll have to come out again because of this.

It's extremely rare that I post negative things on Yelp, but this lack of communication and professionalism cost me $200 and a good deal of inconvenience.

Alice W.

05/09/2018 12:00:00 SA

I was really glad that I called them for help with a plugged drain. They were able to send in a plumber a day after I called and the plumber showed up on time. It turned out that we might have had a structural problem with the plumbing and the snake wouldn't work on the problem. He graciously reduced the rate, even though he was here a good 1.5 hours. He explained he problem thoroughly and cleaned up before he left. Highly recommended!!

Bethel V.

10/02/2018 12:00:00 SA

OK, first of all. I had a plumbing issue and needed someone same-day. I was already in hot water (no pun intended) because I couldn't come to work until this was resolved. Jen returned my call in MINUTES. The plumber arrived within the time window she gave me. On top of that... I must've got THE most considerate, fast, AND professional plumber they have (Ed R.).

What am I saying? If you have a plumbing problem, CALL THESE PEOPLE! They are fast, timely, and reasonable. And if you get Ed R., it's your LUCKY day. Seriously. Thank you, Jen and Ed R. You guys absolutely made my day.

Beverly P.

9/13/2018

Awesome customer service! Responsive, fast and fixed my leaky problem! They used booties to cover their shoes and they were courteous, professional and clean. I highly recommend calling them for plumbing service. I will certainly call them again if I need anything.

Lauren W.

12/04/2018 12:00:00 SA

Our water heater gave out last week and we were frantically calling around to have it replaced. Fast Response truly lives up to its name! They were able to help diagnose the problem over the phone and Billy stopped by within hours to take a look in person. Our house is very difficult to service as we live on a hill and up a narrow staircase, but they were able to get the whole job done in a matter of hours at a very reasonable price. Billy was super friendly and answered our many questions with a smile on his face. So happy to have hot water again! Highly recommend!

Arwen A.

2/19/2019

Super fast response to my email inquiry (even though it was a holiday) and got here a couple minutes EARLY for their 2 hour window! When does that happen!? Fast, friendly and FAIR. What more do you need? We were only getting a pipe snaked, but as new-ish condo owners, we still have a lot to learn and any little new thing that goes wrong is financially stressful for us. Fast Response was great and we will definitely use them again.

FoodJunkie S.

03/06/2016 12:00:00 SA

I tried to get a new dishwasher installed but was told by installers that my water valve was old and corroded and needed to be replaced. (The concern is that if you tinker with an old, corroded valve which needs to be turned off prior to installing a dishwasher, it may not shut off turning into a big mess!) I called Fast Response. Dennis came out and looked at the valve, said it was ok and did not want to do the job. But still charged me! ($75 for visit.) What?!?!

The next day, the installers came again and the guy (who also use to be a plumber) simply replaced the value in less than 5 minutes (which was beyond the delivery charge).

It was an easy job. He was already there. I could have used a new value which would have taken him minutes to replace. Dishonest? Lazy? Regardless, would not trust to call them again!

Kristen S.

8/27/2020

After dealing with unresponsive plumbers for a few days, I remembered that Fast Response had installed my water heater, and called them to fix my garbage disposal and bathroom sink. Just like the first time, they were prompt, friendly, offered me options at a few price points and got to work! They were flexible with my schedule and fixed my issues within 24 hours of scheduling. They are now saved in my contacts!

Steven C.

12/10/2018 12:00:00 SA

Brian was really helpful in replacing my waste disposal and also helping clear out some other miscellaneous stuff with my sink. Would call them up again for my plumbing needs.

Christina H.

6/23/2019

We've used Fast Response a few times now and they've been great every time. I've always gotten an appointment quickly and their team is super friendly and helpful. Would highly recommend them!

Beth T.

10/04/2019 12:00:00 SA

The SF Water company notified us of a water leak and turned off the water. I called Fast Response Plumbing and PRESTO - Ed came out in an hour and told us what the problem was and how he could fix it. His crew came back the next morning and WOW - the pipe (underground) was repaired (overgrown tree roots had caused the crack in the pipe).
The customer service was TOPS! Just can't speak highly enough about this company and the professionalism the entire crew demonstrated.
TEN STARS!!

Tim V.

4/25/2018

Joe at Fast Response is one of the most honest and helpful professionals I have ever dealt with. During each interaction he was patient in explaining my issues and always let me know ALL of my options (including the free ones). He seemed to understand the frustrations of dealing with an old SF house and approached the problem methodically and made sure he (and I) fully understood what was going on before suggesting any expensive repairs. There was 0 pressure to follow through with the more expensive repair options, and he even gave me tips on how to maintain the system as is without spending any money.

I feel lucky to have found such a trustworthy plumber, and will be recommending him to anyone who will listen.

EDIT 10/2/18: I have now hired Joe for two different jobs and am beyond satisfied. Clean, professional work, and reasonable prices. Joe is my go-to plumber from now until forever.

Amy L.

3/30/2019

My bathroom toilet had some problem, I called Fast Response Plumbing in late afternoon, they sent Billy to fixed it next morning. Billy is friendly and professional; I was impressed for their fast response and good customer service.

Sally F.

06/07/2020 12:00:00 SA

Had a leaking toilet on a SUNDAY morning. Called Fast Response and spoke to Tim. He was able to add me to his busy schedule and had my toilet fixed within 2 hours from the time I called! Totally impressed and will call on this company for all of my future plumbing needs.

Dan F.

10/16/2017

Great service, up front about their repairs.
Joe and his crew rock!
I had a broken water main they fixed in about an hour and a half.
I also had a broken sewer clean out and they did a stellar job.

Thanks I am glad to know there is a reliable friendly plumber near my house.

Matty R.

03/11/2019 12:00:00 SA

They answered my call Sunday morning and set up an appt. for Monday morning. Checked out my water heater, found the culprit and fixed right away in like 45 min. When you don't have hot water, and then do get hot water, it's super great. We've used Fast Response a few times for our needs over the last 6 years - always on time, always good service, always communicative.

Bjj P.

12/29/2018

Fast response changed my street drain pipe to cast iron 3 years ago. It's still going strong. I had years of my garage flooding before he did that. Was the lowest price by a high margin. Call them now!

Jasmine P.

7/29/2020

We worked with Ed Ramirez on a sewer line replacement, and it was an all-around great experience. They show up on time, give you a thorough and fair estimate, and do the work professionally in the timeframe promised. We got several estimates from a variety of companies, and are really glad we decided to go with Fast Response. I would highly recommend them to anyone.

Howard L.

2/22/2019

They gave me a window of 8-10am. They arrived at 8am, left half an hour later, and did a great job. This was my first time using them, but it won't be the last.

Aidan B.

2/20/2019

When I had sewage gushing up from my shower drain, I called a few plumbers. All of them seemed to want to take advantage of my franticness. But the guys from Fast Response were terrific. They arrived within an hour and immediately diagnosed the issue (a clog from my building drain to the city sewer that seemed to be caused by paper towels from one of my neighbors). They used a high pressure hose to clear out the blockage. All good now, and it comes with a 3 month warranty, so I can rest easy. Thanks guys!

Greg K.

5/21/2020

My garbage disposal broke (water pouring out the bottom). They replaced it the same day and replaced the p-trap pipes as well, an excellent job.

Ann M.

7/22/2020

I was honestly hesitant because of the overwhelmingly excellent reviews. But after an amazing experience with Tim who helped us with several issues with our plumping system I can only agree. 5 star! Personal, efficient, cost efficient service. Will recommend to everyone I know.

L A.

02/05/2019 12:00:00 SA

Billy was great!! Very thorough, knowledgeable and explained everything. Even told me about the yelp discount if I checked in and also about getting a water bill refund from the city now that leaky toilet was fixed :)

marcy z.

07/07/2020 12:00:00 SA

Our toilet blocked up and started flooding. Called at 9am, Tim was here at 10:20am. Looked at it, provided estimated. Then fixed. Thank you for making this so easy to solve. And for wearing a mask and gloves.

Sarah T.

07/03/2020 12:00:00 SA

We had a gas leak and I saw three different plumbing companies before I chose fast response's quote. Ed explained everything to me and walked me through the whole gas line to demonstrate that there would probably be many more leaks, so fixing the leak at the beginning of the line still wouldn't pass the pressure test. However in blind hope we tried the initial patch before discovering that there were several leaks and we needed to replace the entire line. They got the job done through all of the proper channels, were exceptionally professional, and did it all for the right price, they even took off the cost for the initial spot job from the final cost. Incredible and timely service, Ed will definitely be my go to plumber from here on out. Can not recommend them enough!

Patrick S.

7/15/2016

I've used him twice now and will definitely call next time I have a plumbing issue!

Shannon S.

6/29/2018

These guys are always reliable and so fast and haven't charged me on some problems that didn't need much attention. Totally my go to plumbers.

Christina S.

04/08/2020 12:00:00 SA

Ed was wonderful! When I greeted him at the door him and his teammmate were both wearing PPE and asked me if I would like them to wear booties too. They finished the job in less than an hour and were very communicative about how much each item/service would cost. I very much appreciated how kind Ed was and how quick the turn around time was. I am very happy and would definitely contact them again for any future issues! Highly recommend.

Gem C.

04/05/2020 12:00:00 SA

The water heater at our rental burst. The woman taking my call was super courteous and was able to find someone to replace the same day. Was grateful for their Swift service and transparent pricing.

Annie L.

07/04/2018 12:00:00 SA

Fast Response was responsive, honest, and knowledgeable. They will not try to upsell a more expensive solution when the situation is an easy fix. It was an absolute pleasure dealing with them and highly recommended!

Megan L.

7/29/2018

$290 to fix plumbing for my toilet. Technician was late for the appointment and had to reschedule another day. I'm taking my business elsewhere for people who actually respect another persons time.

Lucas S.

5/24/2019

Great service! Quick and efficient! Billy was my tech and he got the job done great! It required some parts and some moving of pipes, but he did it quickly! Will use this company again for sure!

Steve B.

10/12/2018 12:00:00 SA

FR arrived in time and did a great job at a fair price. He did not complain when issues came up like they do in an older home. I've already asked them to do another project that I have been putting off.

Marla L.

4/28/2018

Okay, where can I buy a 6th star? My tankless water heater decided to go on strike this week and I found myself back at Yelp's Request a Quote. Not sure why I didn't call Fast Response first and only, but I blame it on the early weekday morning wanting a hot shower while feeling sick at home frustration. Fast Response once again emerged as the leader. They are fair and fast and just about the nicest guys you could meet. For the second time, I got great creative solutions in the interim to buy me time (and hot water) until the problem could be addressed properly and be fixed. I didn't think getting a new tankless heater could be so painless. I also loved that they let me dork out and ask all sorts of questions about how it all works. Fast Response Plumbing, will you marry me?

L M.

3/29/2016

First review ever, but after hearing of my co-worker's ordeal with a different company to replace a clogged toilet, I felt obligated to post.

Our shower/toilet began backing up a few hours before heading out of town the day before Easter. First, we left a message to schedule an appointment upon our return later the next week and received a call back after hours on Easter Sunday to book an apointment (+1 star). Dennis, the owner, showed up at the start of the service window (+1 star). Removal of toilet, snaking the drain and replacing the toilet all in under an hour...about 45 min (+2 stars). Reasonably priced (+1 star). Super friendly and even told us how to avoid this moving forward.

Hope we don't need a plumber again, but we'll DEFINITELY call Fast Response if we do. Thanks!!

Roland L.

4/16/2018

Had my water heater replaced. Service was quick and efficient. Very knowledgeable. I had some concerns about the placement of water heater on the floor in the garage which they addressed. Would recommend as they are very competitive with a focus on service.

Mattheus K.

7/16/2018

Kind, courteous, and punctual. Very reasonable rates. Professional staff for both scheduling and service, would not hesitate to call for any problems that may arise in the future!

Matthew L.

12/16/2015

I called Fast Response due to a leak under my sink and they were here within an hour. Dennis determined the leak was caused by the faucet and told me if I bought one he would replace it for me. I bought the new faucet within an few hours and they came back out that day to replace it.

Awesome service and speed!!

Beth K.

03/06/2020 12:00:00 SA

This rooter company is fantastic. I've unfortunately had to use several rooter companies for recurring blockages (1950s house with old pipes heading out to the sewer). Ed came out and solved a difficult problem by sticking with it without resorting to a much more expensive solution (water jet). He was professional, courteous and the price was what the company guessed it would be before he came out to the house. This is much better service than the other rooter companies I've tried. If I need a rooter again (inevitable), I'd use Fast Response again without hesitation.

Kat Z.

9/15/2018

We called and got Joe to come out for an emergency leak on a Saturday even though he was fully booked. Joe was the best thing that could have happened to us! He found the leak in less than 5 minutes (a previous plumber dug around for an hour and gave up). Joe told us what parts to get from Home Depot to fix the leak ourselves and didn't charge us a penny! We are in awe of his customer service, his sincerity and his sense of humor. We were super lucky to have found Joe and we highly recommend him. He is truly a rare find and we have already told our friends about Joe.

Ina S.

03/03/2021 12:00:00 SA

Honest, Expert and very Human ! Thats what I would tag Fast Respnse with ! I moved to my new house 3 years ago and already had a sewage leak 2 years ago - cleared the block and moved along - 3 weeks ago on a Monday night we noticed sewage water in side of house. I would wish if it never happens to anyone - but if it happens , I sure hope you get fast response . My rep was Ed and he was so awesome that he cleared the block instantly when 2 other plumbers from different company couldnt . I decided to change the sewer lateral - which fast response provided a very competative price on the spot ! I am so glad that I took up them - because as they started digging - turns out this century old house was still in original outgoing plumbing -with multiple complicated path - Fast response did everything in magic speed with utmost care to my garden, deck, foundation and walls - The crew was super nice - Carlos is a super man and along with him were Winson, Fredie, CJ and others . I thank them from bottom of my heart !

Hope T.

9/16/2015

We called PG&E after smelling a subtle gas leak in our garage. They immediately turned off our gas and asked us to call a plumber. Well, we called Bell Plumbing who quoted us $1800 to replace a 3 inch piece of pipe in our gas line, plus air pressure test.

I called Fast Response after reading their positive reviews and they arrived within timely manner on the same day. Mario assessed the leak and had to come back the next day since he did not have the replacement pipe. The next morning, Mario came early in the morning and completed the job. It passed the pressure test and it only cost $250! He completed the install and tested it quickly. We called PG&E and they were able to reinstate our gas line after they pressure tested it.

Fast Response is 100% reliable, honest pricing, and has great integrity for their customers. Unlike Bell Plumbing who tried to take advantage of our emergency situation. Thank you Fast Response--Mario, who did a quick replacement within a short time frame. We'll be calling you in the future for any emergency related issues.

S. D.

5/18/2018

Owning an old San Francisco houses is both a blessing and a curse because EVERYTHING needs servicing or replacing. With the last huge rainstorm in late Feb/early March I had water coming up out of a drain in my garage. Called out Fast Response, Billy snaked and water hydroed to the street (over 50 feet), cleared sink drain and everything is fine, we are now ready for next year's storms. Good communication, fast service and knowledgeable about these old SF properties. Planning to use them for my water heater replacement project which is coming soon. Highly recommended!

Marcia W.

11/26/2018

The Fast Response Plumbing technician, Billy, was professional and competent. He arrived when expected, identified the area of our drainage system that was clogged and used a large cable to clean it out quickly. I would call Fast Response for this kind of problem again.

Frank T.

07/10/2015 12:00:00 SA

This is hands down the most exceptional plumbing service I have ever used in the Bay Area. Similar to the other positive reviews, the company easily lives up to their name. You will get a fast response if you call them. I left a request for service through their voicemail the night before, and then called again the following morning to schedule an appointment.

By late afternoon that day two technicians arrived at my home 10 minutes early. They were both very professional and polite. I had severe clogging in the pipe leading to my kitchen sink due to excessive garbage disposal use. This is not the first time this has happened. They completed the job in less then an hour at a very reasonable price.

What I also appreciate about the service is that they offer a free quote. There is no minimum evaluation cost, and they appear to accept all forms of payment, even American Express. I recommend this company without reservation. A well-deserved five star rating!

Lisa B.

1/28/2016

This is the second time Dennis himself has come to the rescue to fix a plumbing emergency and the work is neat, accurate, precise...in a word, perfect. The prices are reasonable and he's honest and SO HARDWORKING that I feel bad watching him crawl into little spaces, and deal with muck and grime like he does. He's super knowledgeable and I don't hesitate to recommend him to anyone wanting fast, good, honest work! I will be calling ONLY Fast Response from now on--his card is in my wallet :)

Nicole (in the office) is also really nice and very helpful. SUPER professional all around.

Harvey G.

01/07/2020 12:00:00 SA

I had a clogged drain. I got an appointment for the same day. Billy and Ian showed up on time. They found the location of the problem quickly, and took an extra step to make sure there was no doubt by checking for blockage below the spot they found, as well. They snaked the drain, confirmed everything was working, and cleaned up completely. Would definitely call them again.

Gaby Á.

3/17/2019

Extremely impressed with the whole process. From set-up, to notification, to estimate, and follow up. Its hard to find a company thag you can stick with, so we are very happy about this find.

Sarah M.

4/21/2020

I've used this service many times for a rental apartment we have. The plumbers are always super fast and pleasant to work with.

Lisa D.

04/10/2018 12:00:00 SA

Billy was friendly, competent and efficient! I couldn't have hoped for better. Fast Response is our go to company for all our plumbing issues.

Chris K.

11/28/2017

I had called a couple of other plumbers before calling Fast Response. They were the only ones to answer their phone and were able to schedule me a same day appointment. Billy, my technician, was friendly and professional and fixed my leaky faucet issue within 15 minutes. I felt the price was just a little high for the labor and parts involved, but the service was prompt and complete.

Miranda R.

5/18/2018

They were great! Arrived same day and fixed my issue with ease. I thought I had water hammer, buy alas- it was just a turned knob. Thanks for your help!

Brian D.

2/17/2019

As a small business owner I tend to expect a lot when it comes to customer service. Fast Response exceeded my expectations in every way.

Short review: The entire Fast Response team is professional, courteous, efficient and most importantly knowledgeable. You can stop looking now.

Long Review: We called Fast Response on a Friday morning as our tenant's water heater stopped working. Fast Response gave me a 4-6PM service window but would try to get someone out sooner if possible. At 3PM I received a call that a plumber was on the way to our rental.

Billy the plumber assigned to our job is a rockstar. Billy immediately identified the issue and patiently explained the situation to our tenants. (No fun task since the part would have to be shipped). He then advised me that my water heater was most likely still under warranty (I had no idea) and carefully explained how to file a claim. However, Billy did not stop there. He then explained to me that this particular water heater would most likely require an additional repair in the future and advised me to request that part as well from the warranty company. He then arranged to have the part shipped directly to their office over the weekend to avoid delay and even gave me his cell number so I could forward him the tracking number.

When the parts arrived Billy coordinated with my tenants to get the work done and then advised me when it was complete. From start to finish Billy kept me and my tenants informed as to his progress. This is what excellent customer service looks like. Thanks again Fast Response & Billy!

David W.

7/16/2015

Eric with Fast Plumbing just left. After trying to clear the clog in my kitchen sink for four days I finally called these guys and set up an appointment. They really were fast and efficient. Eric fixed the clog within 30 minutes and gave me tips on how to maintain the drain by using Simple Green. He was nice, knowledgeable and the price was fair. I am going to bookmark the company for future use although hopefully I won't have to call them for a long time.

Dayala L.

10/07/2020 12:00:00 SA

Because 2020 keeps on giving, we had a backup in our water main on Sunday afternoon. I immediately called a plumber recommended by our neighbor but they couldn't come until Weds so after searching Yelp, I called Fast Response. Jessica answered right away, gave us an estimate range and got us scheduled for a visit within a few hours. Tim came out and quoted us a firm price within that range and got to work. And work he did! After two hours of wrangling multiple snakes and having one break on him, he cleared some of it but needed to come back with a different snake. He also replaced our washers and one of the pipes to make sure that everything was in optimum condition at no extra charge. They made sure to get us scheduled for first thing the next morning and then Tim came back with a second person and they battled the clog and got everything working again while staying within the original quote. The next day, we realized that there was some seeping the garage (it turned out the clean out valve had cracked), I called again and no joke, Tim was back within a 1/2 hour and replaced it, gratis. Really pleased with the friendly and knowledgeable service, the cost and the results! We'll use them again (but hopefully won't need to for a while!)

Antoinette G.

9/17/2018

I was putting a house on the market and when I had the property inspection one of the sewer pipes backed up. Called my plumber but he dislocated his should and could not respond. Checked out the reviews and called Fast Response they came out the next day Billy was the plumber and he and Gosha were great they unclogged the pipe and the problem was resolved. Billy was so polite and professional I will definitely call this company again for any plumbing needs.

Charisse N.

04/12/2018 12:00:00 SA

Quick, efficient, honest. Thank you for coming in and identifying the problem quickly. I appreciated the honest assessment and recommendations.

Preston R.

09/11/2018 12:00:00 SA

These guys were awesome! Fixed everything amazingly fast and quoted us way lower than the previous company we had come out!

So glad we had them come out! 10/10 would recommend!

Jonathan S.

05/03/2015 12:00:00 SA

Great, fast service! We had a backup flooding our apartment building's garage on a Sunday morning, and Fast Response had Mario on site in less than an hour. Less than an hour, on a Sunday!

Mario was very professional and had the issue resolved quickly. Advice - don't let anyone in your building put those 'flushable' sanitary wipes down your drain; in our case they had clogged the house trap under the sidewalk.

William G.

06/12/2018 12:00:00 SA

I got a counter top dishwasher and connected it to my sink tap which then proceeded to leak everywhere from the connection. Owner came to take a look, fixed it in 30 seconds and refused payment because it was such a simple problem. Totally awesome customer service experience

Steve T.

9/15/2015

PG&E turned off my gas after a leak was detected. I needed my leak fixed fast. After Bell Plumbing tried to grossly rip me off, quoting me $1800 to replace a 3 inch piece of pipe in my gas line, I called Fast Response. They arrived on time and quickly were able to tell me they could fix it, and what would be the cost. Mario proceeded to complete the job and it passed the pressure test. It cost only $250 for the entire job, and it was completed quickly.

Unlike some plumbers, Fast Response didn't take advantage of the fact that I desperately needed the repair, but instead just did their job. I know who I'll be calling next time I need a plumber, that's for sure!

Eric B.

01/08/2020 12:00:00 SA

During the Christmas holidays I was outside and heard water rushing under our house whenever the toilet flushed. Obviously that was not supposed to happen. I called a few companies to take a look, and Fast Response was extremely professional, prompt, and reasonable, and they came out to check on this during a very busy time for everyone. They fixed the issue a few days later and did a great job. I highly recommend them.

Brian T.

12/19/2018

Fast Response was quick to come and take a look at our problem. Got a reasonable quote during the initial service call, and Joe came to install the water heater the following day. The overall process was smooth and efficient.

Arlene R.

4/20/2015

They definitely named their company right! My tub was clogged last wed, tried the Draino route and it didn't do the job. So I did the usual next step, Yelp research. I called 2 other places on Friday, no call backs. I called Fast Response on Saturday morning, leaving them a voicemail expecting a call back on Monday, to my surprise I received a call back the same day and they offered me an appointment later on that afternoon.

Their staff was prompt, professional and didn't charge me anything out of the ordinary prices.

Two thumbs up!

Andy S.

05/10/2018 12:00:00 SA

Fast Response lives up to their name! I got someone to come over the next day after calling them about a drain clog. Billy was the plumber who came and he was super helpful. He not only unclogged our drain but stayed after for about 20 minutes just chatting with us about the plumbing in our house (we just moved in so don't know where all the pipes are yet). He also told me about a $10 off Yelp coupon, which I would have neglected to mention. I highly recommend this company.

Tori K.

12/12/2018 12:00:00 SA

Everyone I interacted with at Fast Response Plumbing was professional and friendly. We had a plumbing emergency and they were able to come out same day. They gave a 2 hr time slot and arrived during it so no waiting around. When they did arrive, the 2 men who helped us were extremely pleasant and honest. They gave us 2 options and gave a recommendations of how we could further help ourselves. Problem was solved in under 15 mins. I highly recommend and would use their services again.

Joseph M.

03/02/2020 12:00:00 SA

Came out when they said they would and fixed the problem quickly without breaking anything. Gave me good advice to make sure it didn't happen again

Jennifer M.

2/29/2020

Sewage backed up into our tub one morning (before work, no less!), and Ed assured me he would come take a look later that same day. He was very responsive, arrived on time, fixed our problem, and took his time explaining the issue to us. I will definitely contact Ed again when plumbing issues arise in our home.

Green B.

10/07/2019 12:00:00 SA

Came day of and fixed the problem with our garbage disposal. Easy, clean, quick and great service. Definitely recommend

James S.

12/22/2019

My kitchen sink and bathroom sink backed up. I called Fast Response Plumbing they can our fixed the issue and explained what happened. Very professional and quick response. Thank you very much!

Todd S.

12/05/2017 12:00:00 SA

Joe responded to my call within two hours to fix a gas leak on my stove. He came out assess the problem and quoted me a price which was very reasonable. The work was done perfectly and very happy with it. I highly recommend fast response plumbing. Thank you

Tharak R.

2/22/2020

Very good emergency plumbing service. Excellent communication, knowledgeable, and reasonably priced for nature of service. Called on Friday PM to schedule Saturday AM service. The plumber was at our property on time, keep us informed through the process, and resolved the issue. Charged for time spent, no hidden surprises. Strongly recommend.

Daniel E.

03/07/2015 12:00:00 SA

Yeah, okay, these guys are busy. Had to wait a few days for an appointment. Had a leak in a couple places under the sink we couldn't figure out. Turned out it was an issue with the faucet that needed a new part. Told us what to do, how to help prevent it in the future and left. NO CHARGE.

Not really sure how you ask for more than that.

Ilya K.

11/09/2018 12:00:00 SA

I an using Fast Response for many years. The office is very good, always trying to accomodate my schedule. Before it was Dennis, now it is Billy, doing great job, often explaining how to prevent the problems.
I highly recommend them.

Gordon C.

02/11/2020 12:00:00 SA

Joe of Fast Response is honest and funny. What more can you ask for besides being efficient. We thought we had a bathtub fixture leak. After Joe inspected he said the fixture is not causing the problem it's the construction causing the leak. Joe refused money for coming out to our home. He also gave us a referral for a contractor who is reliable. Highly recommended!!!

Jacob J.

1/24/2015

It was tough. They did a good job with my primary residence in fixing a pipe for $300.

But then they charged $600 to fix my 4 year old water heater in one of my rentals (pilot light just went out). It seems like when I'm not there, the price goes way up b/c neither tenant nor them care. They had to go back to the rental 3X b/c they didn't have the right parts. I have a standard water heater that isn't that old.

I want to believe. I want to give them more stars, but I hate it when I feel taken advantage of just b/c I'm not there. It's like, Hey, the landlord will pay, he's not there, let's raise the price 30%.

Marietta B.

4/26/2017

Dennis fixed leaking hot and cold tub/shower faucets at our house in a professional manner. He not only fixed the problem but clearly explained to us what was wrong so that we could fix it ourselves in the future. This took less than an hour, so he only charged the $95 basic fee.
We just called yesterday, so this was truly fast response for a problem that was not an emergency.

Min M.

02/12/2015 12:00:00 SA

I called them in the morning for a bathroom sink clog. They came out a few hours later and unclogged it. He told me that one of the pieces we had was made of plastic and would likely need to be replaced. I asked him if he could just fix it now and he did. He was a little hesitant at first but did so and was fair in price.

I will call them again.

Peggy F.

10/21/2017

I was so glad to have called around to a few places after reading reviews and landed on Fast Response. I booked two estimate appointments for a clogged bathroom sink. Mr. Rooter was going to charge me $365 for a job that Fast Response completed in maybe 20 minutes and charged $150 +/-. The plumber who came assessed the problem right away and assured me it was pretty common. They actually did the work a few weeks ago and I can't find my receipt to note the exact fee, but just know that this company lives up to their name, do great work and they price fairly. All is well with my bathroom sink.

Barbara V.

1/17/2020

I realized my toilet was leaking and had been for a while (I was in denial, yes). I called Fast Response and got a quick reply. Unfortunately, they weren't available until the next day, but that's still not anything to sneeze at. In the mean time, my ex came over and fixed the toilet, but Fast Response came out and unclogged my sink! The plumber was quick, efficient, and pleasant! I will definitely use you guys again.

Paul S.

06/09/2017 12:00:00 SA

I called to schedule an appointment in Russian/Nob Hill and they said they don't service that area. Please update your Yelp coverage map!

Mandy K.

1/16/2020

Just like all the other reviewers, Fast Response deserves 5* and more! I had toilet delivered that was broken. Billy from Fast Response jumped in to call a supplier in SF he knew. He found the same toilet that cost $100 less and he picked it up so I didn't have to coordinate another delivery. Not only did he install the toilet but moved things around so he could install the sink the same day. This is a great plumbing company (kudos to Billy) and I enthusiastically recommend them for going above and beyond in customer service.

Ben H.

04/11/2018 12:00:00 SA

Always a fast response and have helped me out numerous times. Gotten numerous clogs out of bathroom sinks, kitchen sinks, even replaced kitchen sinks. Great service!

Brian H.

09/05/2019 12:00:00 SA

Water Heater wasn't heating consistently. They came by next morning on time and fixed it right away. High value - Low cost - Super friendly! Highly recommended.

Arthur P.

12/21/2019

Roots invaded our old clay sewer pipe causing a sewer back up. Fast Response Plumbing & Rooter were responsive and efficient in diagnosing our problem and replacing our sewer pipe which was the only solution.

Aida A.

06/09/2017 12:00:00 SA

These guys were so honest. Showed up on time, diagnosed the problem in less than 30 seconds and provided a quick long-term solution that cost me nothing. They also advised that they could replace the tank system (something I thought was needed and bought parts for) but made it explicitly clear that I would be wasting my money as it was not needed. They even went so far as to encourage me to return the parts I purchased and get my money back. Thank you!

Daniel O.

2/13/2015

Look no further. I needed a hot water heater replaced, and ran into the assorted circus monkeys (It will be $2500, I'll call you back, busy till a week from now, etc). Then I called Dennis and his team at Fast Response . OMG VERY pleasant people. Came out for an estimate. AND was willing to start at oh dark thirty so that I could finally get in a hot shower!!
He just left...and I am totally impressed by his fun attitude, hard work ethic, excellent plumbing skills (even cleaned up some old messy pipes and redid the venting in a safer way), and to boot, his price was extremely fair. I'd use Dennis and Team any time, for any plumbing job. TOP NOTCH! Thanks so much.

Daniel W.

11/21/2014

The name certainly is appropriate. I called in the morning and was able to get an appointment setup the same day early afternoon! Dennis arrived promptly to check out our problematic issue of a snake that got stuck on the 3rd floor of our toilet.

This was no easy task but Dennis and his crew went above and beyond our expectations! The snake cable was stuck all the way down to the basement floor. The pipe in the wall needed to be cut open to extract the stuck cable. We were so thankful that the concrete floor did not have to be touched due to Dennis' super strength and knowledge to pull out the snake cable.

Fast Response Team provided excellent service at a very reasonable price. They even installed a clean out where the pipe was cut so that future plumbing service would be easier. These guys are well deserving of all five stars! Thank you!!

PS. They love coffee and snacks :)

Jennelle C.

11/15/2019

Came on time and fixed up our minor, yet annoying plumbing issues quickly and affordably. I will call them again the next time I need repairs for sure.

Aaron L.

11/02/2019 12:00:00 SA

If you want punctual, efficient & superb service for your plumbing & water heater issues at a reasonable rate, check out Joe Tinsley & his crew at Fast Response.

Mila A.

11/26/2017

My contractor installed a garbage disposal, water was not draining fast, he suggested that we clear the whole line from the house to the street. I called Fast Response, Joseph came on time. Solved what turned out to be a simple problem. Great work. I would high recommend him as a plumber!

Dan S.

07/11/2019 12:00:00 SA

Had a prior plumber at a different company break a pipe while doing rooting work. Ed replaced the pipe quickly and under budget. Will definitely call Ed the next time I need plumbing work done

Jenna R.

8/15/2019

They did an amazing job. Always on time and reliable! They could have done the easy way and cut a whole through my brand new ceiling, but instead found a different solution to remove a bad part of my pipe.

Neta M.

10/07/2016 12:00:00 SA

Such an amazing service! I just called about a stuck garbage disposal machine and lovely Nicole has helped me through the phone to fix it myself! Simple, quick, honest and kind, thank you so much! ;)

Gregory E.

1/21/2017

Fast Response was asked to replace a shower head and a kitchen faucet handle. The first task was accomplished in timely fashion; it took five minutes. The second task required a part that was not readily available. Despite two follow up phone calls, no one seems interested in pursuing the completion of this job, leaving us high and dry. If it can't be done in five minutes at a rate of $100 an hour, these people ignore you.

A. A.

06/08/2014 12:00:00 SA

Not sure how they have so many 5 star ratings. Although I was able to get an appointment scheduled after my first call, the customer service went down the drain soon after. After being told that I could get my water heater fixed/replaced the same day the plumber arrived, the first thing the plumber told me when he arrived was that no matter what he wasn't getting anything done that day. Okay, fine. Annoying, but one more day is okay.

He left saying, I will call by 9 am tomorrow once I have all of the information for you. Tomorrow came, and by 9:30 with no call I called the main number to see what was going on. Oh, the part you needed wasn't available. So you are telling me, since the part wasn't available, you were just going to ignore me and never call me back??? Great customer service. To make things worse, the part that apparently wasn't available was not the only option we had discussed; we talked about several options, and I would get my estimate on all options at 9. Now the other options WERE available, yet they decided to simply ignore me and make me wait for a call that would never come.

Okay, fine. The guy on the phone said he would let the plumber know I was still interested in the other options that were available, and that the plumber would call me to discuss. Still waiting on that call... How can you get 5 star reviews if you ignore customers when it's time to get the job done??

I went back to Yelp and found another plumber, who was able to get the job done the same day.

Theresa G.

01/04/2015 12:00:00 SA

It's a Sunday and the garbage disposal decides to stop and the sink is clogged. I hit the reset button. Nada. So I called Fast Response, and they are fast! Fixed the issue in less than 2 minutes by waiving a wrench that I should have but lost (Ok, so he did 2 swirls with the wrench) and tada. How much do I owe? Nada.

They now have a customer for life. Not that I invite plumbing problems but that kind of good will is rare. They paid it forward and so will I right back to them by telling all my friends and calling them with the next plumbing issue.

Call them.

Bob L.

1/16/2017

Highly recommend 'Fast Response Plumbing.' Dennis was fast, efficient, and very reasonably priced. Nicole was very quick to get back to me to set up an appointment and very charming on the phone. Five stars all the way!

R A.

05/09/2018 12:00:00 SA

May 9, 2018

Whatever types of plumbing issues (big or small) arise, you have to get a hold of Joe T. of Fast Response Plumbing & Rooter. I have lived in my home for almost 2 decades and never had any problem until just recently - when my main sewer line started backing up and couldn't even clear up the sewage even after snaking it. One can only imagine how freaked out I was - thinking about excavating the sidewalk to see if the pipes underneath were broken; how much will this cost me; etc. etc. etc...

He suggested the baby steps approach to determine the real cause of the problem. Some unscrupulous contractors would suggest many unnecessary tasks, just to run up the bill... but not Joe. He has so many years of experience and expertise under his belt that he would always come up with a plan that would not only make sense but also monetarily reasonable. In other words, YOU ALWAYS FEEL LIKE HE'S GOT YOUR BACK!

Other things worth mentioning - 1) Joe T. is a licensed contractor; 2) if the work requires city permits and inspection, his estimates and work will include those city permits and final city inspection; 3) he's got an excellent crew working for him, they're smart, very friendly, and hardworking; 4) He and his crew always show up on time! None of those late or no-show that I've experienced with other contractors in the past; 5) When you hire him, he's very reachable on his cell phone; 6) and after the project is done, the crew clears up and cleans up the work area to your satisfaction.

Bottom line - any big or small plumbing/sewer problems, you won't find a better plumber than Joe. I will definitely refer him to anyone needing some plumbing repairs in a heartbeat.

Thanks Joe. Appreciate you and your crew!

Mike W.

12/12/2016 12:00:00 SA

These guys rock. Dennis came and cleared a clogged 2 drainpipe with his snake in about a minute. Another plumber (Mr. Rooter) probably spent close to an hour on Saturday trying and failing to clear the same pipe. And that other one charged me double for failed diagnosis what Fast Response did to actually fix my problem. Thanks Fast Response!

Tiffany C.

07/06/2014 12:00:00 SA

A plumber that lives up to their reviews and (in my opinion exceeds them) is very hard to find. This is definitely a diamond in the rough.

Dennis is great. First he gave the price breakdown up front. I've worked with many plumbers, appliance repairman, or handyman that don't tell you the price until they are done. Second he came very well prepared. Sure this might sound easy, but it isn't. He was on time (in fact he showed up before I did), and he had all the parts he needed and was able to complete the work on the spot and in a timely manner. I've worked with plumbers in the past that would have to go to hardware store to buy parts, and of course charge you for their time doing so. Dennis actually finished the job very quickly, quicker than he expected so he discounted his rate to reflect it. How amazing is that! Definitely an honest, friendly guy. He's definitely my first call if there is any plumbing issues in the future.

Albert K.

5/25/2014

Memorial day weekend Sunday. They were busy and unable to pick-up, but then called me back within an hour. Got to my place within an hour. $165 and 10 minutes later, they fixed my main line clog and prevented it from flooding and all is good.

Super quick response, job well done, and cheaper than other places which quoted me $200+ minimum. I'd hire again. Great job Dennis!

Tommy P.

11/30/2016

This company is fantastic. Dennis came out and fixed a leaky pipe in a very tight location. This was a difficult job that other plumbers passed on. Very impressive!

Steven C.

12/10/2014 12:00:00 SA

A few months ago early in the morning my water heater began leaking. I called several places and had to leave messages. I called Fast Response Plumbing & Rooter and left a message. They promptly returned my call set up an appointment for later that morning.
The price quoted for the new water heater and installation was the price I paid. The work was completed in a timely manner to my complete satisfaction.
Many of the other plumbing places never called back.
Happy customer.

Anita R.

09/06/2017 12:00:00 SA

I have used Fast Response on multiple occasions and have always gotten a fast response and excellent service.

This review is for plumbing services I received on 6/8/2017. I had a leak under my kitchen sink that seemed to be from the connections to the faucet. I bought a new faucet and called Fast Response. Billy came out and assessed the situation. The under-sink plumbing was a mess. The connections were about 30 years old and my garbage disposal hadn't worked in 2 years. I needed more than a new faucet!

Billy explained and showed me what needed to be done to do it right (not just a quick fix). He said he could stay to do all that needed to be done, gave me a reasonable quote and got to work. He replaced my faucet, garbage disposal and all the plumbing under the sink. Thank goodness he was so thorough because in the process he found that the pipe in the wall was over 50% blocked with grease! Now I have a garbage disposal that works and zero leaks under my kitchen sink.

In addition, Billy fixed leaks that I had in my bathroom sink and in the utility sink in my garage. He went above and beyond my expectations! I am very happy with the services I received from Fast Response. I will definitely use them for any future plumbing needs.

Betty L.

6/16/2014

My friend recommended Fast Response to me back in April 2014 for a clogged shower drain with an inch of mucky, standing water that was going nowhere fast. It was mucky because I thought I could snake it and unclog it myself but only made it worse! Ben came out and did the service and got rid of the hairy beast that was living down there. I didn't stick around to watch what he was going to drag out (GROSS!!) but kudos to him for killing it and clearing the drain! He was on time, professional, super nice and the cost was reasonable at $110 and competitive to my previous plumber.

Last week, I was dealing with a slow leaky toilet and needed the flapper replaced. I called and asked for Ben again and he was on time within the 2pm-3pm window. He replaced the flapper to my old, 1950s model toilet and only charged me $95 for the labor and waived the part cost -- so nice! Again, he was great, professional and will definitely use them again for other plumbing needs. And BTW, NO plumber's crack! I recommended Fast Response to another friend and they were very happy with their service as well!

Sean M.

09/11/2019 12:00:00 SA

Billy was great! Gave me a bit of education on what could be clogging my kitchen sink. They were the lowest quote I got after calling 6 separate companies, but the quality of service definitely reflects that of a top-notch business. Would use again 100%

Dj R.

07/07/2019 12:00:00 SA

Serviceman came to our apartment within 30 minutes of our call, cleaned out a backed up shower tub and replaced drain mechanism for $150 and it works great, great service, call them!

Andrea Z.

04/10/2014 12:00:00 SA

This is probably the most important Yelp Review I will ever make...

We had to call for an emergency clog problem. At 5:30am my mom got in the shower and noticed that the water wasn't draining. She looked at our toilet and it was overflowing. We tried to plunge it ourselves but poopy and toilet paper water came back up into the tub. We were told our sink, toilet, and tub share one drain...if one is clogged, the other will be effected. Dennis (the owner) answered my call and came to our house within 30-45 minutes. He told us that the toilet will need to be pulled and he will snake out the clog. By the end of the day, the toilet, tub, and sink were flowing fine.

The following night, at around 11:00pm, I was about to take a shower and I noticed the shower wasn't draining properly. Again, the toilet overflowed and the water was backing up into the tub. Same problem. I called Fast Response Plumbing and Rooter again and Dennis and his partner Mario came within 30-45 minutes. They snaked down a camera and found that an object was stuck in our pipes, causing it to clog and drain water slowly. It could have been there for more than 10 years! They analyzed the problem and took care of it that night. To fix the problem, they had to find the pipe somewhere in the house, saw a hole open, cut the pipe, and take the object out. All done in about 3 hours. And pricing was not bad at all, considering the time, care, labor, and knowledge they had. $600 for the amazing job they did. I thought it was going to be $800+

Dennis and Mario were both very polite, friendly, caring and sympathetic. Dennis runs a busy, important, and dirty job that demands his attention at a moments notice. We are very appreciative for all their hard work and time they put into taking care of my family. Thank you so much!

P.S. We gave them coffee and cookies too =)

Jeannie C.

04/08/2014 12:00:00 SA

We were in desperate need of an expert plumbing contractor and we found Fast Response on Yelp. They deserve each of the five star reviews here, as I find it extremely rare to find a service professional as kind, honest, and accommodating as Dennis. He was both a joy to work with and impressive in his care and expertise.

Dennis shifted his schedule to meet our very urgent timeline to complete a job that included scoping, excavation, flushing pipes with high pressure water jets, repairing a downspout, and replacing pipes. I couldn't believe how quick yet high-quality his work was, for a fair price! Plus for someone who is out and about at all hours, probably not getting enough sleep, he has a great attitude and genuinely cares about resolving your plumbing issues. I would call them again without hesitation.

Chris T.

11/05/2014 12:00:00 SA

I should have known that failing to be judicious about hair going down the bathroom sink drain would eventually catch up to me! And oh boy did it, in a major way, right in the middle of the work week. This led to me sharing a bathroom with my three kids...this was unacceptable for all involved parties.
Called Fast Response first thing in the morning on a Wednesday and had them at our door by noon. Apparently we had a very stubborn drain and they took it apart, rootered (is that a word?) it, and put it back together post haste. The price was very fair, and our family was very pleased.
I'd recommend them and use them again.

Alexis P.

8/27/2019

I was able to get an appointment the same day for a running toilet. Tim was extremely helpful, friendly, and knowledgeable. I will 100% use Fast Response for future plumbing needs. Thank you so much!

George P.

6/19/2019

Service excellent and professional and courteous. Now on my speed dial. Thanks again.

Annie B.

08/11/2018 12:00:00 SA

Talking about fast response!!!!! Joe is the BEST! I needed a plumber asap as I needed to retrieve a piece of jewelry that fell down my drain! First choice was Fast Response Plumbing and Rooter and it was the best call I made! Joe fit me into his busy Saturday schedule without a problem! Hands down, the fastest and most efficient & courteous plumber you can call! Thanks Joe!

Phil E.

6/14/2019

I called 6 places with good Yelp reviews, and Fast Response was the only one able to (1) come out the next day and (2) work on a tankless water heater. They showed up on time and immediately IDed the problem as a simple tripped circuit breaker on the unit itself--done and done. Great service.

H. P.

9/23/2014

Didn't expect to be leaving a review for a plumber, but Dennis and Eric were awesome.

I had a toilet back up on Sunday and had no idea who to call. Yelp was like, CALL THESE DUDES. I called these dudes on Monday. They were busy Monday, so they scheduled me for Tuesday...and then called Tuesday to say they could be here early. Hooray early!

Showed up promptly, were super friendly, let me know right away how much it would cost (cheaper than I expected). Fixed my problem quickly. Warned me about some flaws I didn't even know I had that might cause problems down the line. Even answered some unrelated questions I had, and suggested a cheap, easy home fix for them (and gave me his card in case that didn't work). Twenty minutes, happy customer.

And now I'm back to Yelp to sing their praises. That's how you do service.

Andrea W.

8/30/2016

Fast Response was exactly that, but more! They got in the same day, fixed two issues, a clogged toilet and a slow leaking drain. Dennis also explained to me why we were having a mystery issue with our hot water that has recently turned brown, yikes! Did this in under 30 minutes and didn't leave a mess! I will be calling this family owned business for any and all future plumbing need for sure!!

Michael D.

2/28/2014

These guys are great. They show up on time, they work hard and they get the job done. I have used them 3 times and I'm 100% satisfied with their work.

I had a big problem with a water filtration system and they helped me to resolve it. I also had a plugged drain and they were able to flow the whole system out and no problems since.

MD

Lisa O.

3/23/2016

I input my information into Fast Response's Quick Contact window several days ago. I have not yet gotten a response. Enough said.

Benjamin S.

04/06/2016 12:00:00 SA

Fantastic service! The plumber came at the beginning of the specified window, glanced at my dishwasher, explained the problem was the air gap cap came off, and fixed it with his bare hands. I was thrilled! Then he said he wasn't going to charge me anything. This is my second time using this service; the other time had similar outcome, with a totally reasonable fee of I think $75 to fix my garbage disposal. They will definitely be the first plumber I call next time I need one!

John R.

10/10/2014 12:00:00 SA

I've used these guys twice now, and I am definitely a satisfied customer. Dennis helped me out both times and was terrific. It's very easy to set up appointments; Dennis showed up on time (and gave me a warning call a short while before) each time, and handled the problems quickly and professionally. The price was very reasonable and each time was less than I had expected.

I recommend them without hesitation.

Josh Y.

01/03/2019 12:00:00 SA

We had a great experience with Billy! He was super kind, helpful and spent time educating me about the problem rather than simply fixing it. He was punctual, on-time and extensive in his testing. I'd work with him again anytime.

Mighty B.

2/25/2019

Fast response was amazing! By far the best contractors I have ever worked with! They came on time on the dot everyday until it was fixed, about 7 days. Each morning they would predict what they would accomplish and they would finish what they said exactly. They helped us by making sure to have water connected at the end of everyday so my family could use water at night. The work cost what they bid. We had a large repair - bob sewer laterals from the house to the street. I would use them again for all plumbing work!

Studio D.

8/23/2018

Fast Response lived up to their name on all accounts. We had an issue with the drain to our sink and they sent someone out within a few hours to inspect. They showed up on time, did a thorough inspection, and scheduled a follow-up visit 1-2 days later to fix the problem. Not only were they exceptionally responsive, but they went above and beyond by replacing parts in the sink without up-charging or replacing parts which did not need replacing. If you ever have a plumbing issue at your office or your home, I highly recommend Fast Response.

Aloha D.

9/30/2014

THE BEST EVER!

Called them in the morning because my office had a small leak and got an appointment the same day. As soon as they came through our door, I was at ease and because they just seemed so genuinely nice! Dennis explained what was going on with our little leak and the possibilities. He just tightened it up and it was done! Eric was so funny and made small jokes here and there.

Overall BEST SERVICE EVER! I would no doubt recommend them to anyone!

Justin B.

05/08/2019 12:00:00 SA

When other plumbers couldn't get to my clogged sink/tub for 3 days, these guys were out the next day (after a 7pm call) and done in 30 minutes. They even cleaned up my failed attempts to snake the pipes myself. And a very fair price. Thanks guys.

Christian D.

05/06/2019 12:00:00 SA

The plumber showed up on time and with short notice. He fixed the blocked pipe and I'll use these folks again. They are reliable!

Jamey M.

6/24/2016

These guys are responsive, quick, professional, and reliable. Unfortunately, our house has tricky pipes that clog easily, and I've had to call on them many times. They always come through for me, usually within a few hours. Truly nice guys, hardworking, and they do their level best to save me money when they can, which I appreciate! Prices are very reasonable. Trustworthy. Call them if you need a plumber, you won't regret it.

Lisa M.

4/17/2019

We had a very backed up floor drain in a very hard to access crawl space that wasn't draining at all. Others tried and failed to clear it. But Fast Response gave me a same day appointment, Billy arrived on time, and he got that drain cleared and working. They're awesome and we will be calling them in the future with all our plumbing needs!

M M.

12/22/2018

I called Fast Response at 9:50 am, they were at my house at 11:25 am and done fixing my sink by 12:00 pm. It was painless, fast and reasonably priced, with a 30 day warranty. There is not much more you can ask for in a plumber.

Angelica B.

10/18/2014

Wow! Our kitchen sink was stopped up and was on the verge of overflowing! We looked up these guys and gave it a shot.

The guy who answered say they were pretty busy that same day and that he could schedule me for the next day. I told him, I was pretty desperate and he said he would do his best to come if anything opened up.

An hour later they called and said they could stop by that same day. The man who came was professional, quick, and very pleasant. He was in and out 15 minutes! CALL THEM if you need plumbing help! You wont be disappointed! 5 stars from me!

A. D.

09/05/2014 12:00:00 SA

Love them!

One day before company is coming in from out of town, with a whole house to clean and laundry to do, and the garage floods. The main water pipe that carries the water out of the house was blocked. Great.

I called Fast Response - they answered and had someone here within half an hour. Adrian was his name and he was well spoken, explained everything, went to work, was tidy and most importantly, he fixed it in one shot. Tragedy averted. I was very pleased with his work and the price.

I will undoubtedly use them again.

Jayeson V.

12/19/2014

Dennis and his apprentice cleared our sewer drains and were thorough, prompt and helpful.

They understand the homeowners point of view.

Courtney R.

6/24/2019

Billy was just fabulous. Same day service and addressed a number of issues with my plumbing that needed attention. He took the time to explain all his repairs and why they were needed in a very thorough manner. He even watered my planters with the water that was cleaned out of the main!!!I would call these guys again in an nanosecond!

Leah C.

6/23/2019

I scheduled an appointment to have some old, unused gas lines removed and also to have the gas line running to my water heater inspected. Ed Ramirez was dispatched to do the job and as soon as he showed up, he gave a quick and reasonable quote and knocked out the work in no time. He also offered to haul away the old pipes as well. He was VERY friendly and offered up quite a bit of helpful information without being asked. I will definitely be contacting them in the future for other work and I will request Ed by name.

M R.

06/07/2019 12:00:00 SA

These guys are great. My kitchen faucet cracked on Saturday of the 3-day Memorial Day Weekend. They returned my call within an hour & came out Sunday morning. None of the other 24-hour emergency repair companies ever even returned my call! The faucet was a defective Grohe so Tim told me to check with Grohe about replacing. The owner came out a 2nd time per Grohe tech support - and after horrible Grohe customer support refused to replace defective part without receipt & wanted $800 for replacement Rapid Response advised me to go to Costco to get almost identical Hansgrohe faucet for $200. Tim came a 3rd time to install the faucet & I was only charged for one visit. That's customer service! The company is responsive, professional, skilled and a breathe of fresh air to work with. I highly recommend them.

Mimi C.

1/31/2014

Dennis was very professional and friendly! Great job installing and taking away our old toilets. It was quick and he showed up on time. I would recommend this company to anyone interested in getting their old toilets out and new ones in.

Dennis also helped us out looking at our kitchen faucet while he was here...just great extra service that is much appreciated.

Lou R.

1/27/2019

True to their name, Fast Response was quick to respond, they showed up on time and the technician was professional, friendly and very quick. Most importantly, they did good work at a reasonable price. I will be using these guys again and will recommend them to people looking for a good plumber.

Jack L.

1/26/2019

Was able to schedule within 2 days for an early morning call & fix was done per quote. Thx for the help.

William S.

06/02/2017 12:00:00 SA

Called earlier in the week, got an appointment scheduled for someone to come fix a leak between 6pm and 8pm on Thu. 8pm comes nobody shows up. I call, get voicemail, never got a call back. Terrible!

UPDATE: The office called me the next day to apologize and that they had me in the calendar for Fri instead of Thu. I appreciated the call.

Evelyn H.

10/22/2018

Very professional, communicative, got the clogged drain resolved quickly. All within hours of me calling in.

C L.

12/31/2015

Great customer service from Nicole this morning--thanks for the follow up!!

Linda K.

12/07/2013 12:00:00 SA

After calling another plumber at midnight who didn't call me back, i called this one at 12:35 and by 1:00 Ben came and figured out the problem! He was great and efficient and friendly...was gone by 1:40am...now after cleaning up mess in my kitchen, I can go to sleep safely and feeling secure about the backup in my drain!!! no longer there!
Thank you Dennis for sending Ben so quickly!
Linda in Bernal Heights

Alannah M.

2/13/2014

I needed to get my tub train snaked and was previously quoted $250 by a family owned plumbing company. Found Fast Response on yelp, called, and within the hour they were at our door! Ben was such a nice helpful guy. He told me it would be $135 and took only about 10 minutes and it was good to go! thats how it should be, in and out!

Thanks guys! Will definitely recommend and use your services.

Ken S.

10/03/2018 12:00:00 SA

I had these folks out twice in the last month to snake two different drains; one in the shower and one in a utility sink and they did a fabulous job. Arrived on time, rates were reasonable and really knew their stuff when it comes to plumbing. Only wished I had used when my water heater blew out recently. Highly recommended!

Sara J.

05/06/2019 12:00:00 SA

On time if not early. Professional, friendly and excellent follow up.

Tim M.

01/03/2014 12:00:00 SA

They came out on shot notice to install a shutter valve for our new refrigerator. Home Depot had delivered the refrigerator and said they needed the valve.

Fast response found two valves already installed and did not even charge us for the trip.

We will use. For our next plumbing need.

Pat A.

4/30/2019

Wow, talk about a quick turn around: I called at 8 am on a Monday morning and due to a cancellation on their end I had a new 40-gal water heater fully installed by 11:15 am! The technicians were straightforward, prompt, polite, thorough and worthy of 6 stars. Call them first!

Jay S.

2/25/2014

Totally satisfied! I tried calling two other rooter places first when I had an icky plumbing issue at 8:30pm on a Tuesday. The first one didn't have any technicians on call at that time of night despite being a *huge* company and advertising that they have emergency 24/7 service. The second one said that their earliest window was at 3:30am to 5:00am the next morning..... Needless to say, I didn't give either of them my business.

Dennis Sosa was not only available, but he was at my house within 40 minutes of my call to Fast Response. Snaked my plumbing and made everything okay within 25 minutes.

All is good in the world of plumbing again!

Joy E.

01/11/2016 12:00:00 SA

Fast Response is literally fast response! Called and within an 1.5 hour, Dennis came. He saw the problem, used a snake for both drains, and all done! The reason why I am giving them 5 stars is because I called several plumbers in the area (all listed on Yelp, btw)--- one didn't get back to me until I said it's the 3x I called, one never got back to me, one came but gave an outrageous estimate (to change the whole pipes in our house!) and one had an open appointment in 5 days. Fast Response is in and out, no nonsense and local. Five Stars for plumbing service needs.

Bobby C.

02/01/2016 12:00:00 SA

My dad's home is in SF and his master bath faucet needed a leak fixed because the valve seats in his older Price Pfister single handle unit wore out. My attempts at removing the cap for the ball stop were unsuccessful, so I found Fast Response after a Yelp search. Glad to have contacted this business because Dennis has a great staff that are very responsive. Left a voicemail late Saturday, got two return calls to discuss issue, and set up appointment for estimate and possible repair. Dennis himself showed up at my dad's house and took care of the leak in less than 1 hour without having to do a major faucet replacement which is what I thought might have to happen. And the total cost of $125 is well below what I expected - thanks Dennis! You've earned repeat business from my dad.

Erin M.

4/15/2019

Great service again! Every time we've had a plumbing issue (water heater replacement, toilet issues, and the latest broken kitchen pipe and new disposal) they've been prompt, professional and reasonably priced.

Rod O.

12/03/2014 12:00:00 SA

I've been meaning to write this review a couple months ago the first time I used Fast Response. Unfortunately, I had to use them again just yesterday.

This company lives up to its name. I called yesterday in the morning after discovering a leak in our garage. The phone operator informed me that a technician would be out in a two hour window later in the afternoon.

He actually got there an hour earlier and was able to solve my problem. Only thing that sucks is that there is a larger problem that is going on with our underground piping which means a larger job will have to be completed in the future. But, Fast Response discovered it quickly and I'd definitely consider using them again in the future.

Allison C.

04/01/2019 12:00:00 SA

What a great experience! Joe was not only punctual and polite, he was done with his work in 10 short minutes and now our plumbing is perfect! I would happily recommend Fast Response Plumbing, keep up the great work.

Giovanni S.

8/21/2013

I called this guys and the lady gave me an appointment for one or two hours later. Ben showed up to my door within the given time frame, and begun looking at my garage drain clog (big pool at my laundry area).

He tried two different snakes machines, he worked on the garage drain, then the sidewalk drain, but could not free the clog.

Finally he opened a clean-out on my black water column, and the problem was solved.

He charged me what he told me ($170), and he really worked for it.

Great service, and great people.

Benjamin L.

3/21/2019

So my water heater pilot went out. I tried to relight it but nothing happened. I called PGE thinking it was a gas issue they told me it wasn't and that my venting was terrible and unsafe. I tried looking for local plumbers and found fast response plumbing who came to the door within two hours. Billy the technician was able to fix the venting in 15 min and got the water heater to light up but after about five minutes a fairly loud explosion occurred inside the heater. He quickly shut it down called Rheem for the replacement parts which were still under warranty. Billy came back a couple days later to install the part...turns out Rheem sent the wrong part. Billy was able to call them again for me and basically got me all new parts for this water heater. He installed it all when he came back making sure that I got hot water in a speedy manner and was able to fix it. I applaud Billy for being very professional and patient throughout the process. He's very knowledgeable about water heaters and fair with the pricing. I definitely would recommend this company to others. Thanks Billy!

Jackeline C.

3/17/2019

They responded immediately. Then came to the house and quickly located and fixed the problem. The technician was polite, did a great job of trouble shooting the problem

Claudia G.

08/06/2015 12:00:00 SA

Super nice on the phone and the plumber assigned to clear our shower pipe was fast. We paid $155, just to unclog the shower, but it worked, steep but it was cleared jaja

Katherine C.

09/01/2013 12:00:00 SA

It's Sunday of Labor Day Weekend. It was a long couple of days that included a roundtrip drive to North Lake Tahoe. As I was taking off my makeup, I noticed that the (old/reclaimed) pedestal sink was backing up and leaking onto the ground. Yikes! Not exactly the homecoming I was expecting or hoping for.

I called these guys because they said 24-hour service. When I spoke to the woman fielding phone calls, she said that she would call her guy and that he would call me back. After a brief phone call, I was told that he wouldn't be able to see us 'til Monday or Tuesday. *Sigh* I was truly bummed but understood. Long weekend = family and friends.

So imagine when I received a call a few hours later to say that the plumber was on our street looking for parking and the house. He came in, did a quick check of the leak, and troubleshot the problem. Unfortunately, he didn't have the spare parts (did I mention this is an old pedestal sink?).

Even though we don't have a working drain, the amazing customer service we experienced is remarkable. Truly astonishing. Can't say enough how much I appreciate that someone actually came to help.

Vad A.

2/27/2019

We had an issue with the water heater on a Saturday morning. I called Fast Response and in an hour Joe came to our house. He quickly identified the issue, reset the control module and we had hot water in no time. Thank you Joe!

Gary B.

2/27/2019

Had a sink clog which was not urgent. Joe and Tim came out this morning and cleared in within fifteen minutes and were kind and helpful.

Scott A.

7/25/2018

These guys were great. They showed up on time, were highly professional, explained everything, fixed all the problems, and charged a fair price (including no charge for clearing 2 backed up drain lines). Highly recommended.

Amy H.

2/21/2019

I called one afternoon late, they came out the next day. Did an excellent job. Fixed the problem quickly. Very happy with them.

Alexis N.

03/06/2018 12:00:00 SA

From the initial phone call to the actual visit, Fast Response made everything a breeze. We had a clogged shower drain that a regular snake couldn't reach. Billy came & cleaned it out in all of about 10 minutes. He was so friendly and very professional! Thank you for your time, will definitely be using again in the future!

Allen B.

2/18/2019

Ed Ramirez is the GREATEST. He is very helpful and honest. He explains what needs to be done. Ed is very thorough and checks his work. Ed had to stay late to fix all of the issues in my home and he made sure that it was done right. I am thrilled. I recommend him 100% to all homeowners!!

Marcus M.

3/29/2016

The place I had used before was scheduled for three weeks (unacceptable to the Beloved), so I called Fast Response. I scheduled an appointment for the next day. Dennis himself came. He fixed the sink, was friendly and efficient. Don't know what else to say that hasn't been said before. Will absolutely use him again - because stuff breaks, and you can always use a good man to fix it.

Ramon L.

2/13/2016

Fast Response is an appropriate name for the business. I left a message Saturday morning expecting a Monday appt. like every other place I called but Dennis was able to come out to my place in SF in an hours time. Dennis was courteous, efficient, honest and very easy to deal with. He was able to fix our problem and explain exactly what was going on. The price was very reasonable and you have to love not feeling like you got ripped off with work that is really hard to verify. I highly recommend this business!!!

Yang Q.

08/02/2015 12:00:00 SA

Very fast service. Answered the phone right away when I called, and Dennis arrived in an hour to clear a sewer line that had backed up into my garage. All in all made a stressful situation less so.

Kim T.

07/06/2016 12:00:00 SA

2 Thumbs up for KEN for a job well done. I highly recommend this guys for fast, reliable, hardworking, and their prices are absolutely reasonable which is I truly appreciate it. Thanks KEN.

Surfer S.

12/06/2011 12:00:00 SA

It was around past 7pm on a Monday evening when I called Fast Response and spoke with Dennis regarding our kitchen sink that got clogged. I asked for him to fix it that very night and instead of some hesitation, he willingly oblige that he will be in in an hour but what is more impressive is he is in our home within an hour. How is that for FAST RESPONSE!

Apparently, our drain is somewhat weird looking since it is really a dinosaur so to unclogged it requires a bit of some patience and skills and Dennis truly has that and I knew then that he will do the job right and sure enough in no time, he was able to unclogged it in less than an hour. The only thing is our p-trap had a crack and imagine that since he was out of p-trap in his truck, he willingly drove to the nearest Home Depot and bought a p-trap and came back to our home and have it installed. That, my friends, is someone who truly cares for his customers, know what true customer service is about and being true to his profession and Dennis is very professional and yet has an easy-going and friendly demeanor like a buddy you can hang around with.

My only fear is I hope he doesn't change like some of the plumbers I used before. Once they have great reviews, somehow the quality of customer service goes down with a high fee for their work. By the way, he charged me a very reasonable price. I hope I won't need a plumber anytime soon or ever but if I do need one, I know who to call.... FAST RESPONSE!

Dena A.

02/01/2019 12:00:00 SA

Fast Response is always on time, friendly and fair. I have had a sewer stopped up and then replaced and most recently my garbage disposal replaced. They are great.

Tad P.

6/19/2017

Fast response my ass. Left a message on the answering machine with all the details they requested yesterday. I have a backed-up sewer line and nobody has called me back yet!! WTF, pass. Called Whistle Plumbing and they answered right away. Don't tell me they didn't get my message as they have already updated their answering machine message this morning! Save your time and call someone else who will answer the phone or call you back.

Jennie F.

8/17/2013

I'm writing this for anyone else with a night and weekend plumbing issue (we had our neighbors kitchen sink backing up into ours, which I made worse by trying to use drain cleaner). Fast Response just left our place (Thanks, Dennis).

They answered the phone right away on a Saturday at 8:45 PM. The estimate was very reasonable compared to other places I called. He showed up right when he said he would, within about a half hour...an actual fast response.

He did the job quickly, change some washers as well and fixed a loose pipe, cleaned up after himself, and was very friendly. Plus, he's a native San Franciscan...can't get more local than that! All in all, he made it quick and painless, and we didn't have to breath draino fumes all night. What a bargain for me.

J D.

1/25/2019

Prompt. Honest. Professional. Kudos to Billy and Co.

Al S.

12/03/2012 12:00:00 SA

These guys are honest as the day is long. Here's why:

The afternoon after a big storm recently, our water went cold. We didn't know why. We called Fast Response, and they setup an appointment to come by between 8 and 9 am. (Note the hourlong window -- very customer-friendly.) Right at 8:30, Ben from Fast Response arrived.

He checked the heater, and within five minutes he determined that the high storm winds probably blew down the furnace flue and blew out the pilot light of our gas-powered heater. He turned it back on, and then showed me how to do it myself next time. Very helpful.

Here's the really cool part: our water heater looks ancient. Turns out it was installed somewhere between 1930 and 1965, judging from the two letter/five digit phone number that was used during that time.

Ben said, just because it's old doesn't mean you need to replace it. The old water heaters last a long time. There was a brand called Hoyt. The company went out of business since their water heaters never need to be replaced. New water heaters tend to need fixing or replacing every several years.

He then peeks behind the insulation, and sure enough, the brand is a Hoyt. So Ben's recommendation saved us from having to buy a $1000+ water heater that would need to be replaced in several years.

How many plumbers actually save their customers money?

Ben's recommendation cost his company a few hundred dollars in installation fees that they would have gotten from putting in a new heater, but they've earned a customer for life.

CC L.

03/11/2012 12:00:00 SA

Why does it seem like emergency plumbing problems always happen on a Sunday? My toilet and shower started backing up with nasty water, and it caused a huge leak through the ceiling into the dining room below. It needed to be fixed immediately. Yuck.

Dennis was very helpful on the phone, and Ben came to fix the issue. He had to lift the toilet off and snake it, then re-apply the wax seal. All done within 2.5 hours. It was expensive, but worth it because of their quick response time (they are true to their name) and very pleasant manner. I am willing to pay more for that service and peace of mind. Thanks guys!

Dan D.

06/08/2016 12:00:00 SA

We received a few bids for plumbing work. FRP was the lowest bid (very significantly below one other bid) and they were excellent. We had a follow-up issue and they came back and resolved it w/o charge. Their bid included flatwork related to the sidewalk (even the flatwork was excellent). I have been a SF home owner for nearly 20 years and have used a number of plumbers. I was happy and impressed - would definitely use them again. Thank you.

Johnny K.

09/04/2018 12:00:00 SA

Brian was amazingly helpful and professional. He knew what he was talking about (I would know, I do plumbing design and work in the civil engineering field) and it didn't seem like he was trying to gouge me for money. They responded very quick with a high pressure jet and did a follow up video inspection for my rooted pipes. Thanks Brian for the help!

Daisy and Koichi A.

8/18/2011

Dennis is very knowledgeable and took the time in explaining pros and cons of replacing our main sewer line. We originally wanted to go with the trenchless. After doing some exploration, he found that we had very little grade on our existing pipe and because roots were already in the old pipe, pulling in the trenchless pipe may end up with bellies in them. In short we end up putting in cast iron and clean outs every 50 feet. I was amazed at how fast he and his crew worked.

We have a 110 feet sewer line and he completed the job with city inspection in 6 days. He used a jackhammer to pound the soil back in so there will not be much settling of the soil when raining season comes. They covered grass area with tarps so the lawn won't get all muddy up and cleaned up very nicely. He starts work early and worked late into the evening.

He even planted some lawn seeds for me when job was completed. Thank you. :=)

I would use Dennis again and would recommend him if you need a reliable plumber. He pulled 12 hour shifts along with his crew.

Jessica M.

1/23/2016

Finally found our plumber! Called and left a message and within 24 hrs they were at our house - issue resolved. Reasonable pricing. And just good people vibes and good service. Highly recommend.

Tina K.

06/06/2015 12:00:00 SA

Called these guys as I needed fast repair on a clogged kitchen sink. They were friendly, fast, efficient. Was given an arrival window if two hours which they met and had the work completed too. Yelp did not disappoint on this one! Reviews are spot on

Bijou N.

6/21/2015

So impressed with customer service at this family owned company. Nicole, who answered the phone was so gracious, helpful and kind. They had a plumber available within a few hours on a Saturday!
Responsive, reliable and reasonable.

Megan M.

11/14/2013

I found Fast Response using Yelp and was very pleased with their service.

We had a clogged & leaking bathroom drain and they sent over someone within 2 hours of me calling. The evaluation is FREE and they quote you a price before they start any work. The price seemed very reasonable. Mario was efficient, knowledgeable and very friendly.

The overall experience was very pleasant and refreshing. I will definitely be using Fast Response again if we have any plumbing needs.

J A.

05/08/2015 12:00:00 SA

Very happy with the service and professionalism from Mario and Fast Response on May 7. I was offered an earlier time slot when another job ended early. Mario showed up on time and wasted no time at diagnosing the issue and beginning his repairs to my 100+ year old Victorian in San Mateo. At every turn, he explained what he was doing and why. The quote was more than fair and Mario finished the repairs quickly. A++ for the work and courteousness from everyone at FR.

Denise L.

10/23/2012

This company really was fast and responsive!!!! I called yesterday to get my back drains cleaned and they offered to come the same day but I was not available so they came this morning at 8am to fit into my schedule. The drain gave them some problems but they stuck with it for nearly an hour and were able to get a good, clean drain.

Ben and Jose were very personable and worked very hard to get my drain fixed. One thing did happen that was a little upsetting but not enough to change my rating. On the hose we had a attachment that had a level to control the pressure. They did not take this off from the hose before using it and it broke. Afterward Ben argued with me that he did not break it but I am the only one that uses the hose and I know it was there when I used it this past weekend. The piece does not cost but a couple of dollars and I saved so much money using Fast Response that I am okay with the broken piece but I wish that Ben could have just accepted that he broke the piece, which he never did.

I would definitely use this company again and refer them to other people. Dennis, who answered the phones, was also very helpful.

Chris B.

3/19/2018

Answered the phone when I called, scheduled a same day visit, completed the work with a great demeanor and reminded me about a Yelp discount. Oh yeah, he fixed the toilet too. A+

Janey B.

7/26/2015

They couldn't get to my my moms house asap, but when they did come out they provided very great service to us, at an affordable price. Overall we are happy with them!!!!!

Josh W.

9/22/2015

Found them on best of Yelp plumbers SF. Called and made an appointment to look at a damaged 4 cast iron drain pipe. Dennis came out on time, actually I was late and he called me and waited for me to arrive to the address on Bryant Street. He gave me a verbal estimate and we arrange a day and time for the repair. He arrived again on time and completed the repair with no problems. Price was as estimated and I am very happy with the job.

Brian G.

8/28/2012

What can I say, it's all true, these guys are fast and they do a great Job! Dennis came out today and unclogged what was probably a 40 year accumulation of hair and grease in my bathroom sink drain. He also replaced a washer to stop the faucet from leaking and replaced a pipe that was about to break loose.

I am quite happy to give these guys 5 stars and I'll have no hesitation calling them again the next time i have any plumbing issues.

B J.

08/06/2018 12:00:00 SA

This company lives up to their name. Called at 3:30pm today and had my gas line piping (for the stove)fixed by 5:30pm. Bought a new cooking range, but the pipe was too old and rusted. The best buy installers couldn't take it off and they didn't want to do it - maybe due to liability for causing a gas leak. Great service from Billy! Thank you!

Nathan L.

10/20/2015

Reliable, fast, and reasonably priced. I've compared them to other plumbers in the past, and they always seem to be the best. Mario is great. After 2 jobs I've become a loyal customer.

James N.

12/11/2018 12:00:00 SA

They were super responsive to my inbound call. They were on time for their appointment. And, they did great work replacing my garbage disposal in a very short time. Joe and team are pros. I could not recommend them more highly.

David H.

10/02/2012 12:00:00 SA

These guys were great. There was a slight mixup with the date of our appointment and we called and they sent someone immediately; he was there in less than half an hour from when we called. Ben was great; incredibly friendly, easy-going, and knew what he was doing. He fixed our leak and even repaired our uneven garage sink, and then replaced the pipe for our shower head with a taller one.

Then the above and beyond part: when it turned out the head was at a bad angle for our small shower, Ben offered to wait while we drove to the hardware store to get another shower head, in case we needed to go back to the original shower pipe. He installed the newer one and didn't even charge us extra for it.

We will definitely call these guys again in the future.

Deb T.

09/07/2011 12:00:00 SA

My bathtub started draining a bit slowly a few days ago, and yesterday it just stopped outright. My husband and I tried plunging several times and I bought an auger to try to DIY it. I gave up cuz I couldn't concentrate on anything but that.

I called Dennis at 4:10pm today. He arrived at maybe 4:30pm. He cleared the drain in about 5 minutes and spent another 20 minutes or so trying to get the tub stopper just right.

Even though I said I was going to clean the tub, he still cleaned up after himself, and the bathroom looks the same as when he arrived.

The price was very reasonable and we happened to catch the yelp discount deal, so that was a bonus. He was really super-friendly, too, even after working in the hot bathroom, where I didn't think to open a window until 2 minutes before he was done.

Hopefully we won't need his services again in the near future, but if we do have a plumbing problem, we'll be calling on him.

Bruce P.

07/08/2011 12:00:00 SA

Not only was Dennis on time, he was 15 minutes early! That's awesome. He was friendly, did good work, and even my puppy liked him (ok, so he likes everybody).

I'll certainly call on Dennis again if I need a plumber.

Brian H.

12/28/2017

Always my go to Plumber! I manage a few buildings in SF and if I'm ever in need of help with a plumbing issue, Fast Response is my go to Plumber. Chris and team are great! Timely and affordable! Way to go!

Jen K.

10/27/2012

I had to call these guys late one night when my mom was visiting in town. She clogged the toilet and I could just not unclog it. I've never called a plumber in my life but I had no choice, so I called and was told someone would be over within the hour.

Sure enough, within the hour, they showed up, all smiles and had my toilet working again fast. I told them Yelp sent me and got a discount, so be sure to tell them! :) Service was fast and excellent. My only small issue was I don't allow shoes in my house and he kept them on and didn't cover them, tracking in some dirt (even though he did try to wipe them). Small price to pay for a working toilet though. Overall I was very happy and if I really need a plumber again, especially late at night, I would cal these guys again.

David M.

05/06/2015 12:00:00 SA

We have asked Fast Response to come to our home twice & they were great both times. Maleka, office & Eric, plumber were fast, pleasant & fair.

Can't imagine why you would use anyone else.

Paul A.

07/04/2014 12:00:00 SA

Happy 4th of July! My shower backed up this morning and after several attempts myself I called, left a voice mail (holiday) and in seconds Dennis called us back. An hour or so later Adrian knocked on the door and an hour later my world was safe and sane again.

Can't thank them ENOUGH! (...and I never Yelp but, they deserve it).

Regards,
Paul Andreini

Eric D.

3/29/2015

I'm really happy with the service Fast Response provided! I woke up on Friday morning and noticed my water heater was leaking all over the floor in the garage. The top of the unit looked a little rusty, and water was pooling on top and spilling over the side. I called Fast Response around 8:20 in the morning and left a message. They called me back about 10 minutes later and offered to come out right away to take a look.

Their repair technician (Dennis) showed up, looked at the water heater and assessed that it needed to be replaced. (I totally agree with the assessment. It was probably 20 years old.) He quoted $1150 and said he could do the work that day after he worked with the schedulers to determine a time.

Dennis called back quickly and said he could do the work that morning. He came back minutes later with the new water heater and started installing it. Dennis completed the work in 2 hours. The work included a new 38 gallon Rheem tank with 2 water flex lines, a gas flex line, earthquake strapping, a new valve, a little bit of copper work, and hooking up the flue. He took the old tank away and left the place really clean.

The entire job, from the time I first called to the time the job was done was about 3 hours. I'd say that's a fast response!

Xia J.

11/01/2018 12:00:00 SA

My new home had a lot of plumbing issues, leaking toilet, clogged bathtub drainage, and broken faucets. Called Fast Response Plumbing, and made an appointment. Ed came right on time. He quickly replaced two faucets, unclogged the bathtub, and gave advice on the repair and replacement of the toilet. I was very happy that one appointment solved all my plumbing issues. Ed even made a follow up call the next day. Thank you, Ed. I'll definitely use their services again in the future.

Thomas P.

08/02/2015 12:00:00 SA

Terrific Service at a very reasonable price. The sewer line in my garage had backed up, and when I called they answered right away. Dennis arrived within the hour, and cleared the line. It was a relief on all levels, including my waller.

Yvette M.

1/20/2016

Fast Response deserves a fast yelp response!! I searched pluming on Yelp and after making my way down the list with no luck, these guys answered and came out within an hour, had the pipes clear and fixed in a zip! We are a very busy Orthodontic/Pediatric office so we have zero time to waste!! I still can't believe what a breeze this was I LOVE IT!! Highly recommended!!

Denis P.

7/29/2015

I concur with the positive reviews.
Fast Response has serviced a residential building twice so far.
Augering and hydro-jetting.
They are a no-nonsense service !

J. J.

01/11/2019 12:00:00 SA

I had a hot water issue and Billy was out in less than 2 hours from the phone call. He was very knowledgeable, courteous, and explained the problem in simple terms. I will be glad to call them again for any future plumbing needs.

Andrew S.

10/29/2013

Had a 3 inch main sewer line clog up late into the night. Called these guys and had Saul over at my place in 35 minutes. Saul was helpful, quickly identified the problem, gave a workaround for the night, and fixed it promptly the next morning. That is pretty good.

The only way that it could have been better is if Sual would have offered to clean up the water that had flooded the floor without me asking. I had to run after him because I even forgot about it. But he did clean it up with the wet vac, so excellent.

I would go back here again.

L. K.

2/17/2015

Called this place on Monday President's Day about a leak under our kitchen sink. Never heard back. Called again 24 hours later and this time someone did answer the phone right away, but no one available to come help us until Thursday.

I think it's fine that they are booked, just wish I could've found out sooner.

Abe S.

03/07/2016 12:00:00 SA

This is my first review, I promised myself I will review this guy because he just deserves it, I wish there were 10 stars to give.
*rarely* you find someone in this field that really does what was promised in an unmatched price.

We were told a sawyer pipeline had collapsed by another company who came in to open a clogged sawyer pipe (which then overflowed the next day after they had opened it)

He came as a 4th opinion (the others didn't bother, they just quoted over the phone) to quote for a complete sawyer pipe replacement, his price was lower than everybody else for that job, but he also had a camera which showed the real problem (at a $150 cost) and the price went from several thousands of dollars for a pipe replacement to a less than $500 for a cleaning and inspection post cleaning to make sure its all clean.
He also deducted the 150$ for initial camera inspection.

I wish all other plumbers have had the manners these guys have.

CALL FAST RESPONSE BEFORE YOU CALL ANYONE ELSE.

melissa c.

06/12/2013 12:00:00 SA

We had an issue with our kitchen sink not draining. We tried to clean out the pea trap, snake the line and had no luck.

These guys came out an hour within calling. Sal (Sol?) and a young guy (I didn't catch hi name) were extremely knowledgeable, professional and quick with repairs.

Sooo very happy with the service we received from them and won't hesitate to call them next time we have an issue.

Eric K.

2/16/2011

Wow, am I the first one to rate Fast Response Plumbing & Rooter? This company is dependable and trustworthy. My experience with Dennis was exactly what I hoped for - to find a trustworthy person who could answer my call in a timely fashion and hurry over to change my water shut-off valves for my bathroom sink. I called him at 10pm looking for immediate service, and he was at my place by 10:30pm and finished by 11pm. I was very thankful...

...and fortunate, because all of the other plumbers I called who advertised themselves as 24 hour service providers only had voice mails with no after hour call backs. That was discouraging but I kept at it.

Days before calling Fast Response Plumbing & Rooter, I changed my own sink before going on a 6 day out-of-town trip, yet I decided not to change the water valves since they seemed fine - not a very smart idea considering they leaked badly for 3 days. I'll stop here to avoid reminding myself of the disastrous events it caused. Let's just say I wish I would've (originally) hired someone to change the sink.

So don't hesitate to contact this company for your plumbing needs. You'll get a response and feel relieved that someone is fixing the problem, efficiently, responsibly and with immediacy.

Becka R.

1/19/2015

Came back fom vacay to a leaky water heater, which is bound to happen.

I called this place on a Sunday, and was initially excited when the person who answered said they would be here at three. She took my phone number and address and read them back to me, correctly.

Three came, then four, and at five, I called back. She told me they had gone to an address different than the one I gave them, and called but I never answered my phone. I call malarky on all of this. They didn't show up.

So they came late that night, without the equipment needed to drain the flooded backyard, which they told me on the phone they would have.

I'm totally not impressed. What a total hassle.

Rania A.

5/29/2018

Amazingly fast, super helpful and friendly service. Appreciated that I called at 8:30 in the morning and by lunchtime my plumbing issues were solved! Hopefully I won't need to but if I do I'd call these guys back ... thank you.

Don R.

9/28/2015

Quick, responsive and great clean up after the job was done. Highly recommend.

james p.

2/23/2012

Top notch service. We have been living in our new home for quite some time just accepting the fact that our shower only has two settings. cold and warm. We called Dennis for an unrelated issue for which he is ordering in a part but my wife asked him to just look at our shower and see if there was anything he could do. LIKE A MAGICIAN, He fixed it in a jiffy.

AMAZING!!!!!!!!

Love this guy and I HIGHLY RECOMMEND Fast Response.

Same day service, reasonable pricing.

Many thx Dennis.

R H.

11/26/2012

Sal came and unclogged our kitchen the day after thanksgiving. It's an 8- -year old SF house so I am sure it was overdue for a clogged pipe. He worked for about an hour, had to try a few things, and also replaced all the old pipes that had eroded threading. I was impressed with his work, the quick response time, and what I felt was a reasonable / honest bill.
I'll use them if this ever happens again.

Salman S.

5/17/2018

Fast Response did a great job for us. Billy and the team really helped us out and solved the problem of a clay pipe replacement with excellent communication and timely work. They are great!

Snowhappy P.

10/02/2015 12:00:00 SA

So it used to rain inside my office and I avoided getting it fixed. I didn't want to think about how terrible it might be. Of course, this doesn't change the facts. Finally, I bucked up and called Fast Response. It was really wonderful that they are so organized and professional. The technician came within the window (a two hour window) and fixed the problem easily. He was kind and knowledgable. A terrific experience all around!

Lynne P.

02/03/2013 12:00:00 SA

I had a big problem with with sink drain and I called fast response. I spoke with Dennis and he came the next day. He came on time and started to put the snake down the drain but it was not working. Then after a hour he brought in the jet machine and worked a long time trying to unclogged the drain he was not gonna give up. Then when I thought that I was screwed he got throw the drain I was so happy. If I have any more issues I will be call Dennis. I will recommend him to everyone I know.

Rob M.

8/30/2018

We had a *challenging* slow-draining kitchen sink. The clog seemed well past what a typical snake could reach. So the bad news: it took three visits to fix it. But I credit Brian for showing up on time each time, not giving up and honoring the original quote (even though he eventually had to open up a pipe in the garage).

Mike D.

02/01/2013 12:00:00 SA

Awesome awesome awesome. You can call them 24/7, they show up with the hour and don't charge you extra or give you guff. They know what they're doing, and don't try to talk you into extra work, parts, etc. They're a small company (3 plumbers I think), they're super honest, friendly and most of all they show up quickly -- at any hour of the night -- and do quality work.

I had 3 different plumping issues in the last couple months and used Fast Response for all the 3. Quick summary:

#1 - Clogged kitchen drain pipe. We dumped a huge bowl of pasta down the drain and didn't run the disposal. It created a clog in the drain pipe under the house. They came out at 8:00 p.m., climbed under the house w/ flashlights, found the clog and rooted it out.

#2 - Hooked up new faucet/disposal, and also hooked up new cooktop's gas line. We re-did our ktichen and the installers left everything un-connected. I called Fast Resonse and they came out, hooked everything up.

#3 - Water heater leak. Our hot water heater has some plastic spigot (cheap $2 part). It started leaking, spraying a fine mist of hot water all over the utility room. I called Fast Reponse around 6:30 pm. and they came out in about 30 minutes, drained the heater and replaced the part. They even came back out the next day and made an adjustment to the kitchen faucet and cleared out some rust from the hot water supply line for free.

They rock. Call them and you won't be disappointed.

Mary S.

4/18/2015

Super prompt, professional and affordable. So happy to have found these guys (well, as happy as I can be given the need for a plumber to begin with).

Marla A.

11/06/2015 12:00:00 SA

We are truly impressed with this company!
They saved us $5400. Mario is the a true professional!!

Ted L.

10/17/2018

What a pleasure to find Ed, and the guys at Fast Response. My regular plumber was not available, and I needed a fast response to clear a sewer line blockage. Ed has been in this rodeo a bunch of times, and got right to work to clear the pipe. His analysis of the situation helped to plan a long term strategy to prevent future occurrences, while also being most reasonable about the cost of the work. We took a look via a camera at the inside of the line to clearly see the problem. Now we will finally fix it once and for all. I'm quite satisfied with the quality of Fast Response services. I highly recommend them.

West K.

02/10/2015 12:00:00 SA

I called Fast Response at 9:30pm on a Friday. I had already spent 6 hours of my own time trying to unclog the main house drain pipe heading for the street main with very limited success. It was getting late and we could not really use the toilets or any water in the house until this problem was solved. Water was backing up in my garage drain. Within 30 minutes, Ben arrived with his helper Pablo. They knew exactly what to do and it took them only 30 minutes to clear out the line from the front of the house to the main and back to the house. Towards the house they found the obstruction and whoosh, the backed up water was running free. This was my Dad's house and I really could not leave until this problem was solved. They charged $175 (fixed fee) and I thought that was very reasonable considering the response time and the late hour. I highly recommend this company!

Richard G.

5/27/2017

Wow. We had a continuous leak in our house that meant a water bill ~5x the usual amount showed up. Ouch. Fast Response had someone at our house within 24 hours. He ran 2-3 tests and quickly figured out the source of the leak was an old irrigation system. Shut it off and fixed the leak. The whole thing took less than 15 minutes. They didn't even charge us. We will absolutely be using Fast Response for any kind of plumbing issue we have in the future. Great service, great company.

Jan C.

8/18/2015

Fast Response is not only truly fast, they are super helpful, effective and fairly priced. I called them late yesterday afternoon with my problem and they had Dennis here by 9 AM this morning to solve it. Dennis is a really nice guy who quickly assessed and fixed my immediate plumbing dilemma and also gave me great advice about how to set things up better in the long run. A big relief!

Cynthia B.

12/18/2014

Veterinary emergency and broken hot water heater both in the same day, a week before Christmas. Not the best day of my life, but I want to thank Fast Response for totally living up to the hype of their Yelp reviews. They were not the first people I called but they were the easiest to get in touch with, were able to come out the same day to have a look, and, as it turns out, were able to fix the problem right then and there and for about half what someone else had quoted me. They were friendly, professional, cleaned up after themselves and the hot water was running well within the hour. They made a financially painful day less painful and I was able to have a nice hot bath at the end of it. Thanks!

Allen G.

10/17/2015

Dennis was amazing! He arrived EARLY, was super friendly, took care of everything quickly, and cleaned everything up after he finished. Would highly recommend Fast Response based on our great experience with Dennis.

Barton S.

4/18/2017

Dennis was friendly and very professional. He snaked my shower drain and cleared the clog in less than 10 minutes. Clearly knew what he was doing and I will definitely use Fast Response for any future plumbing needs.

Marguerite D.

05/10/2016 12:00:00 SA

I called on Sunday night for an appointment on Monday or Tuesday. Nicole called me back just after 8 am to say someone could make it out between 9:30 and 11. Sold!

Dennis arrived around 9:45 and promptly got to work checking out our clogged kitchen sink. He estimated it at $165 and snaked the drain to unclog it. He also checked out our tub, which also wasn't draining well. Turned out to be a misaligned plug, which he tweaked free of charge.

A good plumbing experience.

Christopher K.

12/30/2017

Responsive and professional service both times that I've called them. Good work.

Natasha K.

4/18/2018

Billy was AMAZING!! My hot water heater went out, what's a girl in the city to do? I went downstairs to investigate and came upon inches of raw sewage. My neighbor found Fast Response Plumbing. Billy worked so hard on the drain (at least an hour!) He cleaned up the sewage and got my hot water heater working again!!! It was such a dire, stressful situation and he handled it. This man is kind, hard working and efficient. Billy, thank you! You are appreciated! I don't post on yelp, and should have done this a couple weeks ago when it happened in March. Hot water heater is still going, but when it's out I'll be sure to call without hesitation. 5 stars

Keefe C.

03/05/2015 12:00:00 SA

I compare calling for a plumber with bringing my car in for service, I get that horrible fear as to how much the repair is going to cost. However, I've now used Fast Response twice, once with Ben and now with Mario as the plumbers, and I've been so relieved that each time the repair prices have been very reasonable! Plus, they did the repair work efficiently and thoroughly, as well as with a friendly attitude. They didn't hesitate to answer questions, explain their work and provide recommendations on how to save a little money. Another big plus in their favor is someone answers the phone whenever I call. The lady, who I'm afraid I missed her name, I've talked to on the phone is so kind and helpful! She also kindly called me on the day of the scheduled repair to let me know there was an earlier appointment available. I wasn't able to take advantage of the earlier appointment, but she then informed me that if one of their technicians finished one of their current jobs early, she would send the tech out to my place. What's even better is she was able to send someone over significantly earlier! I was so grateful!

So, based on these two repair visits, Fast Response is now my first choice when I need plumbing repairs!

Alexandra D.

9/21/2014

Had a backed up toilet on a Sunday and after reading so many good yelp reviews, I gave fast response a call. They showed up at my door about 45 minutes after I called, and let me know he was going to have to snake the toilet. Afterwards, the guy told me that it was a clog in the apartment pipes and wasn't an issue with my toilet. He advised me to give my landlord a call (as it should be something they should pay for and fix) and he didn't even charge me! I will absolutely use fast response again...so rare to find a honest plumber that shows up when you need them!

Linda B.

04/08/2018 12:00:00 SA

Service was amazing. Billy arrived within an hour of our call and found the source of the leak, fixed it and left the worksite clean and perfect. We were so pleased and will call again as needed.

John V.

03/04/2019 12:00:00 SA

fast response came out and quoted their rate as $800 dollars an hour for a 15 minute job which worked out to $200?? this rate was to fix the drain stopper in the bottom of a regular sink - hardly the most skilled plumbing out there?!! on top of their rates, the guy was just plain rude.

Beverly M.

3/30/2018

Thank you for honest prices and quality work. And I appreciate the recommendations given to keep my pipes working well. I'll definitely use this company again.

John L.

3/30/2018

Billy was fantastic! I used him for a basic plumbing issue at my home. He was fast, reasonably priced, offered great advice and was very personable. As a real estate agent I'll refer him to all of my clients in the future.

Jim G.

3/29/2018

Absolutely excellent service. Timely, professional and their rates are also very good. Can't compliment them too highly. Have worked with Joe T. in the past and trust him greatly.

Robyn A.

3/29/2018

EXCELLENT EXCELLENT EXCELLENT!!!! On Wednesday, 3/28/18 late afternoon about 4:30pm. We had an emergency pumping issue. Fast Response was referred to me by a friend. I never used a company Im not familiar with. When I called for a free estimate. I spoke to Jen and Jess. Not only were they perfessional and friendly. They were also very through and curtious. They called me back with updates for when their pumper would be at my home, which helped me stay calm. Billy there pumper was at my house within the hour. I was nervous about the pumping issue and using a company I wasn't familiar with. However, Billy was so perfessional, through and friendly. I completely forgot about being nervous. Not only did Billy make my experience with Fast Response amazing so did Jen and Jess in the office. I'm completely satisfied with Fast Response and will be calling them for all my future plumbing needs. Plus, referring them to all my family and friends.

Lianna K.

3/28/2018

Same day service at a great price! Couldn't be easier to work with and really happy with the work they did.

Katy R.

03/12/2018 12:00:00 SA

Super fast! Called at 8 am and had a plumber out by 10:30 am to snake my shower drain. Billy was professional and quick. Thanks!

Conor F.

01/12/2017 12:00:00 SA

Dennis was fantastic! Fast Response solved a water pressure issue by replacing an water pressure valve in double quick time. I would not hesitate to use them again.

Skanda W.

10/01/2015 12:00:00 SA

Inspired to write my first yelp review because these guys have outstanding customer service and response. They came out next day to look at an issue with a tenant's garbage disposal, found that it was just a reset switch and didn't charge a thing.

Will definitely use them again in the future.

waiming B.

12/06/2014 12:00:00 SA

Have used Fast Response twice- for a clogged drain and for a new water heater. Great service, quick, and efficient.

Joe B.

12/27/2016

Amazingly professional and thoughtful. They came to check out backup in a utility sink in the garage. They spent quite awhile trying to find the problem, including testing with dye and running the snake. In the end they could not find any problem. They explained the clog may have cleared itself. When I asked for the bill he said there was no charge since he could not find any problem. That was a wonderful surprise and very thoughtful and not something I expected. I strongly recommend we reward this kind of service and client consideration.

Simone H.

6/24/2016

I really want to say good things about this company..I do! they did respond quickly to my first call for an estimate and they did send out a nice guy to give me said estimate..However, the delays have been insane! and now they are FINALLY starting work but it really should not be this hard!! the explanations I have gotten have ranged from miscommunications with the front office to my boss isn't comfortable with this idea. And then the sob story about how unfair it all is because he is now losing money..I mean SERIOUSLY!! If I had not already put down a hefty deposit, I would have gone else where..I keep getting the run around on a very expensive job..When his boss showed up he didn't even say who he was. I was very very disappointed and will look elsewhere next time i need a plumber

Sabrina S.

5/15/2014

Dennis is my hero! He came out a few hours after I called in and moved his schedule around to fit me in at 11:30 at night! I only have 1 toilet in my home that was backed up. I had tried a few home remedies to fix it, but nothing worked.

Dennis arrived and was kind, happy, humorous, and incredibly knowledgeable. He fixed the problem in less than 30 minutes, was very neat and clean, and gave me very helpful advice.

I would recommend Fast Response and Dennis100%, although I hope I don't have to call back!

THANK YOU DENNIS!!!

Paul R.

4/24/2014

We called Fast Response when the storm hit and flooded our downstairs. They responded immediately. They actually cut our gutter pipe to relieve the water that was flooding our house. They snaked and used a camera on line. They recommended a flush of the system or replace some pipes. When we called to get an estimate on the replacement of pipes we got no call back. So I would say they need to Improve their customer service skills and call people back. I must correct myself. They did call four days later.

Joel D.

11/15/2014

Our Main sewer drain began to run slowly. Being rather handy AND IN THE CONSTRUCTION INDUSTRY, I decided that I would take the job on myself so off to Home Depot to get some drain cleaning products to tackle the job. After many attempts, and the sewer slowly shutting down, I made another trip to find stronger products.

While at the store with a cart half full I found myself eyeing a Power Snake and thought, I Can Do This! I then also realized I would be better off saving the money and call for Professional help. Not a Shrink! A Plumber!

I checked Yelp for some suggestions and found Fast Response. They are a family owned local business and were located close to us. What sold me was a short video that explained their commitment to their customers. I called and Dennis was at our door within one hour!

His truck was clean and well stocked with all the right tools to get the job done. Very pleasant and professional, Dennis immediately tried to clear the sewer the least expensive way possible. I appreciated this but when it failed I was thinking the worst. Dennis brought out the bigger equipment and had everything cleared in short order.

Dennis did not try to sell me on larger work or anything else. I had to request he look further into what could avoid future issues and he was happy to help. Even offered me a way to save money there as well.

BTW, Dennis charged me much less than what was in the shopping cart would have cost!

5 STARS Twice from me!

Arthur K.

05/06/2014 12:00:00 SA

Great plumbers. Used their service twice. Very professional. Arrived on time, were clean, and fixed the problem very quickly for a reasonable price. Will work with again.

Sergey Y.

7/13/2017

I contacted Fast Response because of a foul smell coming from the bathroom area. Billy was great. He came on time, was very professional, made a quick inspection. It appeared that it was likely a dead animal under the floor rather than the sewage issue. He made few suggestions on how to better deal with it, and was very transparent on what he can do and the cost. Thanks!

P K.

08/02/2016 12:00:00 SA

They are obviously well liked as they are always booked. But I think they need to change their name and saying they are 24/7 fast response for emergency's if they are always booked for at least the next 24 hours.

AC L.

06/01/2014 12:00:00 SA

Dennis came out to our house on 2 hours notice to snake some grease from our main sewer line. I found him to be extremely efficient, friendly, and professional. He also shared a lot of his knowledge related to practice measures to take in the future to avoid a repeat emergency. I was extremely please with the service overall and would gladly call him again, although hopefully not under emergent conditions next time!

Siobhan M.

6/14/2017

I moved into a house and from day 1 had plumbing problems and the Management Company who I will Yelp sent out 2 plumbers upon which I had previous contact with some years back, not in a good way. These men did a horrible job and my Freak Flag was standing solid.
THEN again another plumbing issue with the same toilet!! I was done and called FAST RESPONSE out to take a look. George and Billy came out, took photos and immediately saw the problem and told me exactly what needed to be done, took photos and gave me a estimate and said that this issue will never be fixed unless the pipes are moved and explained why!!! No run around at all and right to the point.
I notified the Management Company and got Lip Service and called FAST RESPONSE up to have them repair the problem as a month had passed already with no resolution-
Billy and Micheal came bright shiny and with eager to do their work. Billy saw his palette that he needed to work in however my boxes were in his way. Billy was VERY creative and had another job to do however left Micheal a Irish Lad here for 3 months behind to assist me in moving boxes under the house as Billy flew off to take care of the other job.
I lost 50% use of my strong arm due to BC ( A survivor) and Michael and I moved everything and set up for Billy's return. The work began, it was like watching Monet at work and I sat with both Billy and Micheal for 6 plus hours working on the pipeline that had to be completely moved because they were going upwards not downwards crappie contractor the owners had!
FAST RESPONSE did a Magical job and were absolutely wonderful and in a good way very anal double checking their work, working with pipes and cutting them in perfect fashion for them to fit, using their experience and imagination on the spot to repair knuckheads failure.
I had a wonderful day watching, talking with both gentlemen!!! The laughter and humor as well as lessons was great.
Michael is from Ireland and has a very heavy Irish brough upon which I could barely understand , he's assisting Billy during his stay and learning. Billy is very patient with Michael and teaching him along the way lol a lot of what's and head cocking however both a splendid team and at day's end the work was done exceptionally well and my stomach hurt from all the laughter. As Michael said, He had a Crack of a day!!!! Both Billy and I said, don't say that in front of a Cop...Bwahahaa
FAST RESPONSE didn't leave until they were absolutely sure the toilet was repaired and explained what to look for in case it was still dripping. I awoke the next morning and checked and there was no problem at all.
If you desire your plumbing issues to be repaired professionally and with efficiency don't waste your time and call FAST RESPONSE they are exactly what you want and need from a plumbing Company.
5 Stars from me and if there was a 10 that I would give!!!!!
Thank you SO MUCH!!!!
I had a Crack of a day and a new toilet and it's unbelievable pricing too, I was floored by as how reasonable the cost was, still amazed by it...Be patient and call this company, you will Not regret it-

Lindsay M.

7/20/2014

Fast Response certainly deserves all their five star reviews. They're first rate professionals.

I had a backed up sink/bath tub situation that was somewhat alarming. I called them late Friday and was able to schedule an appointment first thing Sat. morning. Dennis arrived on time, assessed the situation and gave me a reasonable quote. Since he had all the necessary equipment in his truck, he was able to fix the problem quickly.

From my experience, I highly recommend Dennis and Fast Response.

Na m.

03/10/2015 12:00:00 SA

Called yesterday; booked and had an appointment for today. Pleasant customer service agent, who later called back asked if I was available and could they come earlier? Yes! Dennis (the guy from their video) appeared in a red truck clearly labeled with their company name and logo. This was as described by the customer service person, and important to me as there's been some scams of vendors. Dennis was profession, pleasant, efficient, and quickly identified the problem (broken washer, etc.). I recommend Fast Response for the type of service we required. Also, the technician was dog-friendly.

A N.

11/18/2014

Called them up on a Friday night because it seems these things always happen at the most inconvenient times. Sewage was backing up through the drain pipes in our walkway. Unfortunately, they said they were all booked up and couldn't send someone until early the next morning (Saturday). The problem slowly resolved itself overnight, so we're lucky it didn't get worse. They came over on time, were very professional, and charged very reasonable rates. The guy snaked the pipe and everything seemed to be okay. Not more than 20 min after he leaves, it backed up again, no problem, called them back and he re-snaked the pipe from the other end. We've utilized their services in previous years and they are always very dependable.

Viv L.

10/03/2017 12:00:00 SA

Billy provided me and my family members excellent customer service. My garbage disposal had become loose, causing a leak under the kitchen sink, and he tightened it for free. He also provided a free estimate on a bathroom faucet leak and proceeded to educate us on various faucets without charge.

mashika p.

9/18/2017

Called, phone was actually answered (!!!) by a real person. Joe was at my door within 90 minutes, fixed the problem, and went beyond duty to make sure I was pleased. I will definitely call them first next time I have a plumbing issue.

Carrie H.

3/13/2014

I phoned Fast Response Plumbing this morning at 7:45am. A plumber (Ben) arrived at 8am, and had snaked through the pipe, unclogged the drain, given me the bill, and headed on to fix another disaster by 8:09am. 20 minutes from call to fixed! In a city of 825,863 residents spread across 46.9 square miles. Sweet. The cost was $135 and took less than 10 minutes. Thanks Ben!

Bruce S.

4/19/2014

I called Saturday night. Ben showed up promptly, fixed the problem, and gave some useful advice. And, he did all this at a reasonable price. As good as it gets!

Anna M.

06/08/2014 12:00:00 SA

Really grateful for this today. I called on a Sunday afternoon and the plumber was there an hour later. He fixed the non-draining dishwasher and the slow-draining bathtub without suggesting snaking or trying to sell me a new anything. And he basically advised me I just needed to get my own new showerhead on a low-water-pressure shower. $89 total. I wish all such dealings could be so straightforward.

Vena V.

2/26/2014

Rainy night. Backed up sewer. Dennis came out at 11 pm to snake our pipes. Yay, Dennis!

Elena M.

06/03/2014 12:00:00 SA

After several years of going through different plumbers that charged me for everything I didn't need, I'm very pleased with fast and reliable service of Fast Response Plumbers! Very polite, helpful, and professional personal!

randall j.

6/26/2014

Sewage backing up into shower. Called them around 6am. Even though I am sure I woke the guy up, he was pleasant and said he could get there around noon, but would try to get someone there sooner. The guy got here around 9am. Ended up pulling the toilet and cleared the blockage which were pieces of what looked like a clay tile, pipe or pot. He was fast, friendly and got the job done! I could not have asked for anything more.

Mike L.

6/24/2014

I called Fast Response at 10pm on a Tuesday night because our shower faucet was leaking and we couldn't stop it. Dennis arrived within 45 minutes and fixed the problem quickly and his fee was reasonable. I would definitely recommend him to my friends.

Sarah P.

3/24/2014

Dont 'get these guys mixed up with Fast Response PLUMBERS! Fast Response Plumbing and Rooter is an awesome business. Dennis has serviced our darn drains multiple times AND responded quickly to a busted water heater. Fast [really] and professional and thorough. Plus, one other thing: he has never been snarky or uppity about our dumb-ass attempts at DIY plumbing. Always quite supportive and instructive..he doesn't want to come back and do it again! I like how he shows you a few tricks to save money and time. Cleans up and doesn't mind my nosy husband lurking around watching him work. Highly recommended!

Jeff S.

10/22/2014

Fast Response Saved Us! Sunday evening just as guests were arriving, our kitchen drain apparently sprung a big leak after years of corrosion and flooded the floor below. We called Fast Response on Sunday and they sent Mario out who was wonderful! He assessed the situation and worked his schedule to accommodate us, recognizing that we were out a kitchen until it got fixed. Fast, smart, calm, and reliable. Hard to go to any other plumber after that experience!

Matt W.

01/06/2016 12:00:00 SA

Dont know a whole lot about plumbing, but guy came right on time, and finished pretty fast. Gave me a price before he started working that i found reasonable. Good service, would call again

Amy L.

07/11/2014 12:00:00 SA

Called at 3pm to get a clogged kitchen sink and rusted out pipe replaced. Appt made for 4:30-6:30 window. Dennis shows up before 5pm with a smile. I explain what happened and what I already did. He snaked the clog away and put in the replacement pipe quickly. He was done within 1/2 an hour. I paid a good amount but at that point after my own DIY attempts, and runs to the hardware store, I just wanted it fixed! The prompt service and professional job were well worth it and I will use them again!!

Anne-Elise F.

12/17/2014

They were great, and just like the name implies, fast! I called and got in the next day. They even called to see if they could come early, which was great. Fixed my clogged drains in no time.

Kathy K.

10/04/2016 12:00:00 SA

Have used these guys several times to clear slow drains, de-scale my Rinnai tankless water heater, etc.. They give good advice, and they seem honest, especially compared to other plumbers I have tried. Prices are reasonable. They're great!

Hutch C.

11/20/2014

Had a problem with the drain pipe out of the house. Called Fast Response, and within a couple hours they were out. Snaked the pipe, and we're all good here. Prompt, got the job done quickly: highly recommended.

Rachna P.

11/11/2013 12:00:00 SA

Great plumbing company. They came within the hour and fixed the clogged drain in minutes. If we ever need plumbing work, we will for sure call these guys. And they are super friendly.

Donna S.

11/26/2013

We had a variety of plumbing issues (bathroom and kitchen) in our rentor's apt. the Tuesday before Thanksgiving with tenants who obviously wanted everything fixed before the holiday. Fast Response picked up (no having to leave a vm and wait for a call back) and immediately scheduled an appt. Mario came out and thoroughly assessed the issues and gave what I thought was a fair quote. He was an extremely nice guy, communicative, clean and neat, and did a thorough job. We are very happy and will definitely use Fast Response for any future plumbing needs.

Updated 11/30/13 -- little did I know that I'd need these guys again just 2 days later. I was rinsing Thanksgiving Day dishes only to discover there was no hot water. I checked the pilot light which was out and wouldn't relight. I called first thing the next morning on a holiday weekend. Again, someone answered the phone and made an appointment for a plumber to come by within the next hour. I was dreading the worst (new hot water heater) and was told it was the thermal coupler. It was repaired and we were back to normal within an hour. Ben came this time. Equally as nice, thorough, and communicative as Mario. HIGHLY RECOMMEND.

R N.

5/22/2015

San Francisco City has contractors examining the sewage pipes throughout the neighborhoods. This time the contractors came down my block. They examined
the sewage pipe coming out from my house and discovered a very bad situation.
Showing me on camera, there was lots of roots growing and clogging the line. The
line was draining very slowly but not not totally cogged yet. I decide to have the sewage line clean out before it got worst.

Calling several contractors that knew plumbers, I but could not get them to recommend any of the plumbers to do the type of clean out I needed to have done honestly. This is my very first time I have ever used Yelp to find a plumbing service company or any other type of services. I don't find every review negative or positive trueful which causes some concern when a choosing a company.

I finally called Fast Response Plumbing & Rooter. After a short wait Eric arrived. He
recommend that I do a hydro jet clean out instead of a snake clean out. I was concern about doubling my cost with a hydro clean out. After given it some thought that afternoon, I went with the hydro clean out with a appointment the next day.

The next I received a phone call from their office, Dennis arrived earlier than expected. Dennis drove up in his truck towing a trailer with a huge hydro jetter to do the job. Tackling the sewage drain from the street and from the garage, one hour and fifteen minutes later the sewage drain was cleared. Dennis ran his camera down the drain and showed me the condition after the cleaning, Super CLEAN and no roots.

Both men were very prompt, pleasant and professional. Dennis brought the right equipment and got the job done in no time. I recommend that you try them out. I
was pleasantly surprise using Fast Response Plumbing and Yelp for the first time.

Kristine L.

03/10/2014 12:00:00 SA

Update: I called Fast Response up again for a leak in my lightwell. They told me that things were clogging it and in my mind I thought they were also going to fix the leak. They were initially charging me $100 for them to just climb up my low roof and remove debris I could've done myself. They gave me a little discount after I reacted the way I did after realizing they just removed leaves from the drain! Nonetheless, I'm going to try to look for other people now...

I had a clogged sewer line and needed it fixed ASAP. I met Dennis and his coworker around 1.5 hours after calling - Dennis looks just like on video!! They already started getting to work before I came over - thankfully someone was home to open the door. It took around 20 minutes to clear my line - tissue was floating everywhere, the stench wasn't so bad but it was present and they had to endure it for 20 minutes. No complaints; just got the work done. $145. Got quoted $250 by others and I'm sure they wouldn't have gotten it done as fast. Thanks FAST RESPONSE! *thumbs up* *wink*

Hien T.

12/31/2014

Found my garage backed up a couple of weeks ago. The guys were really flexible with the schedule since I had to drive back from South Bay.

Cleared up my drain and came back next day with hydrojet and camera. Found roots got into line and suggested using special cutter to clean up roots. Looks very clean afterwards from camera. Was not cheap but sewer was backed up into garage.

Super friendly service and got it done right the first time.

-----

Had another backed up on city side a few months later and they came out and cleared clot no charge.

Ivan V.

7/31/2017

They were fast and professional. Always picked up the phone or got back to any voice mails in a few hours. Very honest. Another plumber quoted $700 to take out the old toilet and replace it with a new one. Joe from Fast Response ordered a new toilet and came out to the location to install it, when he realized that all that really was needed was just a minor fix of the existing toilet. So, instead of paying an unscrupulous plumber over $700 for a new toilet that wasn't needed, Fast Response just did a simple fix that came out to less than $100.

Michael C.

4/21/2016

Great experience all around. Called late afternoon for a non-emergency. I was offered a 2-hour appointment window for the following morning. Ken called at the beginning of the window to let me know he would arrive in 30 minutes. He showed up on time, gave me a sensible estimate and quickly completed what he set out to to. All around amazing experience from beginning to end--very happy with the work, price and service. 5 stars!

Erica M.

11/21/2014

After calling three different companies I tried Fast Response and they were the only company that said they could come out within the hour and have it fixed at the regular rate. Since it was Friday afternoon and almost 4 o'clock my options with the other companies were to wait until Monday or pay a ridiculous emergency fee.
My kitchen sink was clogged with no hope of draining even after several of my own attempts. Adrian was at my door 30 minutes after making the service request. He was very professional. He cleared the clog and showed me where it was at as well as educate me on the harmful effects of drano. I will definitely use this company again.

David R.

12/27/2013

Backed up kitchen sink on a Friday night which Ben got cleared up super quick.

Mary L.

11/15/2016

Dennis came to replace a valve that was installed upside down by an unlicensed contractor. It was a job that required removal of tiles. He is such a professional that he was able to cover the missing tiles with a metal plate and you can't tell that tiles are missing! He is also so efficient that he was able to complete the job in two hours instead of the original estimate of four hours. We can now take a shower where the temperature is just right instead not too hot or too cold! We will definitely ask Dennis to come back when we have any plumbing needs!

Orlando D.

11/04/2013 12:00:00 SA

Great customer service! Saul fixed with our clogged bathroom drain pipe late Monday night. He gave us some recommendation that I will bring up to my HOA. This was definitely an emergency since water was coming up from the drain. It makes a difference working with a professional company. Thank you!

Greg J.

3/14/2017

I guess 'Fast Response' does not include either answering the phone we are on the other line or returning phone calls in a timely manner.

VIORICA C.

8/22/2013

Dennis was very responsive and reliable - he found the problem in seconds and what was for me a hassle and nightmare where I saw my water bill going up by hundreds became a easy thing with him.
Yes, I am planning to use him in the future and, yes, I do recommend - no reserve - will come back here to share more when I have more history with him and his services.

Katie S.

06/08/2015 12:00:00 SA

Something happened to my kitchen faucet last week and it just exploded! I called the first plumber I could find and it happened to be Fast Response. Eric came out and fixed my sink the same day. Total saviors and Eric was a sweetheart. If I need help again I know who to call!

Christian C.

4/15/2014

Mario came out today and cleared a really bad clogged sewer main. Was on time, professional, and was very careful in the house as to not bang into any walls with the large snake needed to clear the sewer main. Thanks again Fast response!

Ze N.

5/17/2013

The service I needed was to have a sewer line snaked.

The pros:
1. They were easy to get hold of.
2. Scheduled an appointment for the next day.
3. Gave me a price range over the phone that was reasonable ($95-$145). The estimated time for the work was between 30 minutes to an hour.
4. Told me an exact estimate could be given on site.
5. Showed up on scheduled one hour window.

The cons:
1. When the guy got here, he quoted me $325!!! When I asked what happened to the $95-$145, I was told: Those people on the phone don't usually know what they quote.
2. After negotiating, he brought the price down to $235. This for 1h of labor and a toilet wax ring (the work was to remove the toilet, snake and reset things back).
3. The guy on the job broke the tap that controls the water flow to the toilet. Then he said he could replace it for me for $10 the part and $45 labor. At this point, I obviously had no choice...
4. I've had another plumber here recently for another bathroom job and that guy was super organized (brought his rag, had all his equipment, took everything he needed to the job site in one run to his truck). I didn't go with him because he was busy today and I didn't want to wait (and Fast Response had just as good reviews). The guy that showed up today, was not organized at all.
5. The total time the guy spent on all the work (including replacing the part he broke) was 1h.

All in all, I walked out feeling like I got ripped-off with these guys.

Not going to use them anymore for sure.

Dan K.

5/21/2013

Overpriced for the work that they preformed. This company charged me $250.00 to change a gasket on a toilet.

The plumbers showed up and quoted a price of $250 for a toilet flange replacement. Said they may have to go into the ceiling below. Turns out the toilet needed a new gasket. The plumbers worked on the plumbing for less than 20 minutes before leaving and demanded the $250.00. I called another plumber and was quoted $75.00 for the same work. I can see why this company refused to quote a price over the phone.
My advice, demand a quote first and DEFINITELY CALL AROUND!

On the bright side, they fixed the toilet.

Kris M.

12/31/2011

So, I am one of those people who thinks a garbage disposal can take anything...
Well I got a present I didn't want on christmas when I jammed down all the potato peels, egg shells, and left overs from making breakfast into the sink...
Totally clogged up :-(
Did a quick yelp search and found Fast Response. Dennis offered to come out and look at the problem and give a free estimate. His price quoted for snaking the drain was fair so we gave the go ahead. After 3 tries still clogged. Dennis had to pull out the big guns to help fix the mess I made which did the trick. He tried to make me feel better by telling me it was pretty gummed up and it would have clogged sooner or later. Probably a little later if not for the overload, my bad. He cleaned up around the sink and the floor even though I told him is was not necessary. What can I say Friendly, Reliable, Efficient, and of course FAST. I will definitely call him for all my water needs.!.!.!.!.!.!

Rose D.

05/10/2012 12:00:00 SA

As of last week, I noticed my water getting hot but not staying at a comfy temperature for long, but didn't really think anything of it. Tuesday we had NO hot water. What a nightmare.

We tried to relight the pilot ourselves, but of course no success. Frustrated that I had to boil water just to wash the dishes and take ice cold showers, I went on a hunt for someone to have this darn water heater repaired.

I found this company on yelp (duh), and I cannot be any happier with their service. They didn't answer on my first call, but within the next 5 minutes or so, they called back. Their receptionist promptly took my name, address etc. and let me explain what was going on. She told me it didn't sound too good but their repair man would tell me for sure what was going on.

I called at around 8:10 pm and Dennis arrived at around 9:00. When companies give me an appointment window, like Comcast, I NEVER expect them to be in the window or come at the last second of before being late, so for him to arrive so early was a nice surprise. He was extremely friendly and assessed our water heater. He inspected it for about 10 minutes and showed us the sources of the leaks, no fun. He gave us the estimate to repair the part, but gave us his honest opinion that it would be much better to just replace it in the long run.

I really appreciate his honesty and professional opinion. I really wish I had cash to give him for just coming out to assess our problem.

I've never written a review right after I received service from any company (he left probably about 20 minutes ago), so my actions should speak volumes of the awesome service I received.

I'm getting a new water heater tomorrow, and will possibly have him install it. Whether he does or not, whenever anything goes wrong with my water heater or anything else that has to do with plumbing, I KNOW who I'm calling for sure.

Happy to know that there are still honest and good quality companies out there like this!

Rachel B.

11/02/2011 12:00:00 SA

Called Dennis for a backed up toilet. Needed to get it done early, before the family had to leave for work and school.

Dennis answered the phone at 5:30 a.m. and quickly responded. It only took him a few minutes to do the work.

I would definitely use him again and refer him to my friends.

Jimmy S.

6/13/2016

Fast response indeed. Easy and awesome customer service. Do leave a message on their voicemail and they will get back to you as soon as they can. Dennis came on time. He was very knowledgeable and quickly fixed the problem, the thermocouple of the water heater. Also, his price was fair compared to other estimates I had received and he stayed behind to make sure everything was ok and safe before he left. Thank you again for the hot water! Highly recommended service.

Justin R.

05/09/2011 12:00:00 SA

I've called upon Dennis at Fast Response two times now and both times he was at my house within moments and able to get the job done. Dennis is extremely knowledgeable, friendly, and straightforward. He's also very familiar with the types of plumbing structures that are typical in my area of SF. I absolutely recommend Fast Response! A+

Brian H.

1/21/2012

Dennis is the best! Called this morning at 10 AM because I had a backed up stormed drain. Dispatcher told me he would be there between 12 and 1 PM. He nailed it. He was on time and even gave me a call that he was on his way.

He checked my situation and said I had a backed up sewer line and not just a backed up storm drain. Gave me my options: 1. Snake or 2. Power flush it. I chose power flushing. Sure it was more expensive, but Dennis gives a 1 year warranty on his power flushing work. Wow! A 1 year warranty, this man backs his work.

So after power flushing my pipes, he actually found that it was clogged in a different area and he went to work there and pulled out a mess. BTW, no such thing as flushable baby wipes. That cleared up the storm drain back up, but he didn't stop there. He didn't like how the the storm drain was draining and so he went back to work on that area, finding a ton of grease piled up in my pipe. He flushed and snaked it and got it draining the way he liked it.

All in all, he spent over 2.5 hrs at my place doing a whole bunch of work to get my plumbing in good shape. Through all this, the price we had initially agreed on didn't change and he also gave me a 10% first time customer discount.

This business is owner operated. Dennis is the man!!

Karen M.

8/30/2015

Called Fast Response. They came quickly and fixed the toilet clog in under a hour. Mario was pleasant and knowledgable. The price; $300. That seems excessive to me. It was a Sunday, but all other reviews stated that they charged significantly less or a fair price. I will not use them again.

Alex G.

8/16/2015

Thanks to fast response my drain in the basement was cleared up fast. Free estimate, fast service, and great price. Firstly, person over the phone was courteous and very accommodating. I called on a Sunday at 11 and they offered someone to arrive between 12-2pm. I requested btw 2-4pm. No problem. Then, my doorbell rings at 215pm. Awesome! 5 minute assessment of the clog and the plumber, Mario, shared his thoughts on where he suspected the clog, the difference where the city or homeowner is responsible for repair, and what his plan of action was. After going to the sidewalk using the street plunger he cleared up the clog created in my garage. Another 5 minutes he brings up his clipboard and dropped initial estimate of $165 to $89. Paid Amex. Gave us free magnets for our fridge in case we need to call. Lastly, he guaranteed his work for 30 days in case the clog returns. Before he left he drew a diagram to explain how the piping outside the house in the sidewalk is shaped and provided tips on diy to fix this seemingly easy problem. Thank you fast track. Definitely will call you guys again! 10/10!

Catherine S.

8/28/2013

Thank you YELPERS! I saw all the great reviews on Fast Response so decided to give them a try. My clothes washer drains into a utility sink (like in most old houses) and the sink was clogged with lint and dog hair- a ton of it. I called them at 9am this morning. The very nice person (English-speaking) who answered the phone said Dennis would be out to us between 10am and 11am. Well, Dennis, who is now my drain angel, showed up at 9:45am. I explained the problem, he took a look, gave an estimate, and went to work. 15 minutes later, I have a clear drain, and the total was $145, exactly what Dennis told me it would be. I'm thrilled with his work, and will definitely use him again.

Joany S.

1/30/2012

I called Fast Response for an estimate n Dennis came to the house the same afternoon n brought shoe covers!! He is a nice man n quoted me a reasonable price n replaced my garbage disposal (which I purchased new at Home Depot). Upon his recommendation he also replaced a very rusted curvy pipe which, when poked, made a hole! The rust had eaten to the point that the metal was like thin plastic. He even took my old garbage disposal. I will definitely call Dennis again for any plumbing/sewer issues!!

Carolyn C.

06/11/2015 12:00:00 SA

Love this family business. They respond quickly, keep you updated on what is happening, and finish the job before going to the next. I respect their dedication to their customers, their prices are fair and they got the new water heater installed quickly and efficiently. They are my new go to plumbers!! High Recommend!

J. T.

5/14/2016

Called in on Friday for a Saturday morning appointment, got a call back within half an hour, appointment set, Ken came with the right pieces on time and problem solved. True to the name; a fast and good response! Thank you guys (and Nicole).

Jillian R.

09/02/2012 12:00:00 SA

Very impressive company. Dennis came out on a Sunday night and told us what we needed to have done. I went to pay him for a trip charge and he said that his estimate was free. Wow - this was a Sunday night! (that is when all plumbing problems happen, right?) He returned within the next few days and did a number of plumbing fixes/updates in this small SF condo. This was all coordinated with the water being shut off for the entire complex. I appreciated his suggestion that I replace a faucet to a more upgraded model for longevity. While here, he repaired a toilet leak, a lav pipe leak, replaced valves and pipes and replaced the garbage disposal (this at no charge). I highly recommend this company. Fast service, excellent customer service! I have no hesitation in giving this company 5 stars.

Kali C.

02/03/2013 12:00:00 SA

Dennis is great - we had a plumbing emergency tonight (on Super Bowl Sunday) - and he came out during the game to get us all fixed up. After trying the snaking machine several times he went all the way back across town to get a hydro jet machine and came back and got the job done. Other plumbers I called didn't even answer the phone tonight and Dennis was at my house within an hour.

Super professional, great plumber who gets the job done right and shows up quickly. Highly recommend him!

Mohamed A.

05/10/2014 12:00:00 SA

Get their business card and save it!!! I manage a couple of properties and work in the construction trade, so I know a good plumber when I see one. ON TIME! He gave me a lower price than the original bid, and when I showed him a different problem, he told me exactly what to do and fixed it my self for free! Honest and hard working. I will definitely call Denis again!!!

Mark C.

11/04/2011 12:00:00 SA

It became obvious that I needed to call a plumber, when water started pouring out of my bathroom ceiling. A pipe had rusted out between the floors. I called several plumbers and the first good thing I noticed about Fast Response is that they answered my phone call. Two other plumbers I had left messages with never even called me back. Dennis arrived, gave me a fair price quote for the job and got right to work. It turned out to be a beast of a project that took two days to complete. But Dennis stuck with it, leaving late one evening and coming back early the next morning. Plus, he did it all for the price quoted. Normally, I would rather endure a root canal than call a plumber. But, I wouldn't hesitate to call Fast Response back to my home.

Ben L.

8/15/2011

I had a drainage plug up and 2 of my toilets would overflow when I flushed. I called Urgent Rooter and they were pleasant but thought the job was too hard and ask me to look someone else since they thought there snake was too short.
I called Fast Response and Dennis said he would be here in an hour and sure enough he was here in an hour. I told him the situation he look around and said that he would have snake it in the toilet and would have to remove the toilet and snake it from there. I was really busy and couldn't watch him because I have a home business so I left him on his on to do the work while I worked in my office.

After about an hour and half the job was done and thinking that it was going to kind of messy since your dealing with sewer waters, removing toilets and tools. Dennis not only fixed the problem but my bathroom was clean as I left it. I thought the price was reasonable for what he had to do. I know everyone want a good price but for what he did the service made up for anyone being cheaper. I think Urgent Rooter was going to be $75 cheaper but they didn't want to what Fast Response did.
I would recommend Fast Response Plumbing and Rooter.

Christine N.

11/04/2011 12:00:00 SA

Our garbage disposal was backed up, so I called Fast Response this morning and got an appointment for this afternoon. Dennis got here, assessed the damage and had it all done in less than 20 minutes. He was professional, friendly and very helpful. I will definitely call them for any other problems we have. Thanks guys!

Joel M.

1/13/2014

Gotta give credit when credit is due. These guys are pretty good and honest to be frank. Had another plumbing problem with our lone toilet yesterday. Called, and Dennis came within an hour of the call. He quickly fixed the problem and charged a modest fee. Again, service and honesty at its best!

Sara K.

12/10/2011 12:00:00 SA

We had a garbage disposal leak and needed help fast! We called Fast Response and they showed up within the window they promised even though traffic was a nightmare in our area!
The price was great and the service wonderful! I rethink we've found the perfect plumber for our home and office needs!

Jim P.

7/19/2014

Our usual plumber being too busy and a clogged bathtub that refused to clear, I looked through Yelp and found Fast Response. Nichole promised someone would be able to be at my apartment in about 6 hours, maybe sooner. Five hours later, Adrian calls to say he's on his way. Personable and professional, he quickly assessed the situation, got to work, and cleared the pipe (not without some effort, so it was definitely a job for a professional), then proceeded to clean up the tub! I highly recommended their fast and courteous service.

Jon S.

09/10/2013 12:00:00 SA

My first Yelp review! But I thought the services the guys at Fast Response provided was so awesome that I should set up an account to rave about it. The guys took my call for a backed up main sewer line that was flooding my garage and they made it over to my place earlier than the quoted time.

Not only was the guy who came out (Dennis I believe was his name) completely friendly and extremely competent, he was very professional and made quick work of my problem. He scoped the site with a camera and I found out that we had tree roots growing into our sewer line. He gave me a few options on how to deal with the issue and, while we will need to come up with a more permanent solution in the long term (replacing the pipe), we opted to blast out the roots with some heavy equipment that he had to go retrieve from their HQ. He came back super fast with the machinery (like I was SHOCKED how quick it was) and cleared out the pipes efficiently.

He even took the time to clean off the sidewalk and the cars parked on the street from the debris that got sprayed out from cleaning out the sewage line. I was impressed with his thorough job. I was expecting to get gouged, but I actually thought the prices he quoted me at and charged were very fair and reasonable.

I'll be reaching out to Fast Response again when we do decide to make the permanent (and likely pricey, but necessary) fix to the pipe.

Well done.

tracy w.

4/17/2014

These guys are the bomb!!! They showed up when they said they would, gave me great advice, stuck in there when the job got tough and followed through with integrity. Ben was professional and kept a great attitude despite some setbacks that weren't his fault. Great service and integrity.

Lia R.

07/12/2014 12:00:00 SA

These guys are great! After reading so many positive reviews on Yelp, I decided to give FR a call for help with my slow draining bathroom sink. I was pleasantly surprised by the friendliness of the person who assisted me over the phone.

Dennis was respectful and friendly. As a woman living alone, this is really important to me. He arrived promptly and informed me of the price before starting the job. I was very pleased with how quickly and efficiently he completed the job. He also cleaned up afterward.

I'm happy to report that my bathroom sink is now free of hairy tumors!

R H.

7/14/2013

Had a clogged garage floor drain, main drain-line to street. Called Fast Response and they came over within two hours. Operator on phone was very pleasant and helpful, and the plumber who cleared the drain (Ben) was very clean and professional. Do not hesitate to call this company for your plumbing needs.

Pros
Neat and Clean
Fast Response
Reasonable Rates
Friendly Staff
Arrive within time specified

Cons
I cannot think of any.

christine l.

07/12/2013 12:00:00 SA

Hands down most honest, dependable and responsive group. The receptionist who took my call was extremely helpful and patient (I rescheduled 3 times). Ben came down almost within 20 minutes of my call, gave me some honest advice that saved me some $$$ and was on his way. Thank you Fast Response for restoring my faith in humanity;-)

Scott H.

3/18/2014

My basement was flooding when it rained, and from what I could tell, the drainage system from the gutters to the sewer was clogged, so I called Fast Response. They were true to the name in the return call and getting to my house. Even better, Ben was nice AND smart, and figured out my drainage pipes to the sewer were okay, but my gutter's down spout was completely clogged. He then rootered the downspout, cleared it out in a jiffy, and all is working well again. Incredibly nice, efficient, and effective service that exceeded my expectations. Best $100 I've spent in a long time. Thank you, Ben!

Brittany M.

07/05/2013 12:00:00 SA

This company is great! They provide free estimates, are available the same day (including nights) and have very fair prices. Dennis came by to diagnose the issue and give a quote. Ben came by the next night and made the fix. He was awesome, friendly and completely fixed my issue. Highly recommend this company.

Roger B.

08/02/2015 12:00:00 SA

Used this company to clear a sewer line in my garage. Dennis came within the hour and totally cleared the line. The price was very reasonable considering the emergency nature of the situation.

Roy B.

5/30/2013

Dennis was great. He came over within 90 minutes, he diagnosed the problem and fixed it. Then, he spotted other issues on his way out -- and fixed those, too. He made a recommendation on what to do if things get worse. And his pricing was very reasonable.

JAMIE A.

11/10/2013 12:00:00 SA

Had a clogged drain for 2 days. Thought we could clear it ourselves using 2 bottles of Drano and the vinegar and baking soda solution, without success. Finally gave up on Sunday morning and discovered most plumbers were unavailable...except for Fast Response. Arrived within an hour and cleared within the next hour for a very reasonable price. Very satisfied customer. Thanks Fast Response!

Charles A.

5/21/2014

Outstanding service, friendliness and competitive price.

I've been a homeowner for many many years, and this is in my top 3 contractor experiences ever. You need look no further in Yelp, just call Fast Response now.

Last night the waste pipe from the kitchen sink began leaking badly. It had corroded and I didn't want to trust my amateur plumbing experience in this crucial area.

This morning, I called Fast Response at 0730. Mario came at 0830. Job done by 0915.

Lisa W.

9/23/2016

Fast Response has helped us twice -- first for a complicated faucet leak in the backyard, and today with a straightforward kitchen leak. Both times they were on time (or early), polite, very competent, and accurate with their cost quotes. Prices were reasonable and they are very customer focused.

Vivian L.

12/07/2013 12:00:00 SA

Holy Crapola, I mean literally. After being denied by another plumbing service, these guys were quick to respond! Dennis sent our Hero of the day, Ben, to see what was going on. He observed some glugging noises and listened to our account of what happened. I don't know how he did it, but he knew exactly what it was and what to do. In less than 30 minutes, he quickly unclogged a pipe that was outside our house. He was very knowledgable, friendly, and he truly lives up to the Fast Response name.

Dave R.

2/27/2013

These guys were great. I had a nasty clog that I tried to fix myself and I screwed up some of my pipe fittings in the process. They sent a guy out late in the evening. He was courteous, clean, and very quick. He not only fixed the original clog but also replaced the busted fittings at no additional charge. I will call these guys every time without hesitation.

Krissy W.

5/21/2013

My roommates and I had an issue with our shower requiring immediate service around 10pm. After not being able to reach our landlord, we searched around Yelp. Many businesses told us it would be roughly $300 just to come out to our apartment. Fast Response had efficient dispatchers and quoted that it would be much less or free to come over and quickly assess the problem.

Robert came over quickly and was very professional and friendly (even as he navigated the chaos of people getting ready to go to the bars). He was able to address the problem and give us options on what we could do to resolve the issue.

Our landlord ended up calling and asking him to leave (because she has her own guys who do plumbing). After giving our landlord a suggestion on what her guys would need to do to solve the problem and which parts to bring, he again explained the problem to us to ensure the work was done properly.

I will definitely keep Fast Response in mind for when my landlord drops the ball again. Thank you Robert!

HGSF S.

09/09/2016 12:00:00 SA

From the time I called through the entire appointment, they were friendly, professional, knowledgeable and timely. Thankfully, mine was a simple problem which Dennis diagnosed and fixed quickly. Couldn't be happier with the service from making the appointment (was it Jennifer who answered the phone and easily made a next day appointment?) until my problem was fixed by Dennis. Thanks!

Sam T.

8/31/2016

Dennis really saved the day today. We had a very strange loud noise in our shower/bathtub valve and he figured it out right away and got it fixed in no time. Really fast and professional service, greatly appreciated.

Alan L.

4/13/2015

Fast response did the great job just an hour ago. I called Fast Response to clear my restaurant drain. So, I made appointment for today and they show up earlier than the appointment time. So, they check my restaurant drain, some hot water pipe that need to be turn on which I don't know haha, they will able to turn all those pipe on. First they told me it will cost $155. So they start working and some hard things stuck in the drain. In order to clear the drain they need to move one of my restaurant range equipment. They help me moved it and they will able to clear the drain but after everything done. The price went up. I understand why the price went up to $185 because my equipment is heavy and I know that it was not part of their job, so I'm totally ok with that. I'm just want Dannis and all the customers who is looking for plumping services know that your brother in law Mario did the great job and I'm looking forward to make more business with you guys if I have more problem with plumping or Drain. And I would like to meet with you Dannis ( Owner ) in the future. I definitely recommend their services to anyone who need to fix at the apartments or houses or commercial buildings. God Bless you guys :)

Netsanet A.

01/03/2013 12:00:00 SA

Dennis came through with amazing service and saved us when our bathroom and bar flooded. Polite, punctual, and reasonable rates. I highly recommend him.

y k.

9/27/2013

Is there a 6th star? Should have called them months ago (tail between legs). Repaired leaking faucet and talked me through the rest of the job so I can DIY it.

erin c.

4/21/2012

Dennis was a breath of fresh air! Very friendly, totally professional, and fixed my non-flushing toilet in a jiffy. Definitely would use again.

Glenn G.

7/23/2014

I was in a jam, and man did these guys come through. Left for tahoe on a Friday night, and on Saturday morning got a call from the folks downstairs telling me there was a slow drip coming from one of my bathrooms above. What. A. Drag. Drove four hours home to meet with a highly rated plumber from a list service. That plumber spent about 20 minutes looking at the situation - and then left without even telling me, let alone fixing the siutation. Fast forward to Fast Repsonse - they picked up the phone on a late Saturday afternoon, set an appointment to come on Sunday at 9AM, and fixed everything in 20 minutes. All that was needed was a new wax ring! Honest, fast, down-to-earth. Highly reccomended.

Shae I.

10/02/2013 12:00:00 SA

Wow ... thank you Fast Response for fixing my sink. I called these guys after our usual plumbers didn't really want to take on our small job of fixing our leaky sink. Dennis from Fast Response came out right away and got our leaky faucet fixed after days of a steady stream of water was starting to cause problems. He was super nice, super fast, and straight forward. He made some recommendations about other things that could be fixed but didn't try to up-sell me on anything. He simply told me about the recommendations and wrote them on the invoice for future consideration! I would highly recommend this company!

Mimi J.

11/25/2015

Fast, friendly, competent. Replaced my water heater and a hose on my garbage disposal. Great job! Will definitely call them again.

E K.

6/21/2012

Ben fixed a very tough job. The bathtub drain had probably never been cleared since 1920 something, and he had to get a new part and go through the sink drain. He did it in no time and just charged me the regular clearing charge.
Then later I thought the water was slowly draining out of the bathtub. I called, and Dennis came by in seconds flat since he was in the neighborhood. Alas it didn't drain while he was here; maybe I didn't toggle the old drain (would be hard to find something like that so we didn't change), but it didn't do it while he was here. It was nice of them to respond in any case!

Paula Y.

02/05/2016 12:00:00 SA

We have had these guys come out for two different problems. They are very nice and the price is reasonable. We will call Fast Response for any plumbing needs.

Don N.

05/09/2012 12:00:00 SA

Fast. Professional. Friendly. On time. Snaked our backyard drain in 30 minutes and done.

Meg F.

1/26/2016

Fast Response responded to my message within 45 minutes and arrived at our house a few minutes later. The plumber used a snake to clear our clogged toilet. He was very efficient, neat and clean. The price was reasonable. I would call them again.

Storm J.

3/19/2013

I called them Monday afternoon because my water heater broke, over the weekend, and needed to be replaced. Sal came right over to assess the situation and explain my options. By 3 o'clock, Tuesday afternoon, I had a shiny new working water heater, installed securely, with the proper bracing and emergency runoff. Professional is a word that so aptly describes these guys. When the job was done, I asked them if they could take a look at a bathtub drain that's been a problem for over a year. They came back in and fixed it, as a courtesy. They would have totally been within their rights to bill me extra for that. The fact that they didn't, really impressed me. The guys took great pride in their work and it was evident that they wanted me to be a happy customer. They succeeded. I am a very happy customer and eagerly recommend them.

Mary L.

01/04/2016 12:00:00 SA

No hot water = PANIC--especially with daughter home from college! Fast Response dispatcher very polite; scheduled same day 90 minute timeframe appointment. I started doing research on new units since it's an old appliance. Dennis came 10 minutes early... and re-lit my pilot...for FREE! Checked to ensure pipe connections were good, too. Really top-notch service and can't beat that price!

Ben R.

9/30/2015

Called them Sunday morning for a leaky hose on hot water heater, they showed up when they said they would (actually, earlier), the plumber was both helpful and nice. Rates (for a Sunday) seemed fair. All in all, couldn't have gone better.

Jenn P.

8/27/2012

Thank you so much FRP!!!! I called at 730a for a forever clogged bathroom sink and by 830 Ben was here and by 9 it was fixed! He was so nice and very respectful of my personal situation to please remove shoes and be as quiet as possible to not wake my sleeping baby or ill father - reasonably priced and I was really shocked to get such amazing quick AND friendly service!!! Please everyone if you need a plumber call them!!!!!!! Thank you Fast Response Plumbing!!!!!!!

Erik W.

10/15/2012

Prompt scheduling and Ben arrived within the promised window. My kitchen sink was clogged and he used an electric snake to restore the flow. He was courteous, professional, and up front about the costs involved prior to starting the job. I also liked that he didn't leave a mess behind and was on point about cleaning up afterwards. The price was reasonable. I would definitely call them again! Thank you!

Sabin S.

2/26/2012

Called on a Sunday at a quarter to 9AM. Dennis gave me a quote on the phone and said he'd be there about 11:00AM. At 9:15, Dennis calls and shows up. I'd call that fast response. He quickly snaked the drains, pointed out where the pipe had corroded and put in a new one. All the while, my kids were bounding around, asking questions and trying to get in the way. Dennis had them help by turning the shower upstairs off and on so he could test it it was draining. Good work, fast response, pleasant demeanor, Yelp discount. Great. The first plumber I will call from now on.

Stuart D.

10/04/2013 12:00:00 SA

Yes, Fast Response is the way to go!
I called at 8:30, they were here by 9:30.
What a relief.
It was a quick fix so they didn't charge me.
It doesn't get any better!

Paula Y.

02/05/2016 12:00:00 SA

We have had these guys come out for two different problems. They are very nice and the price is reasonable. We will call Fast Response for any plumbing needs.

Don N.

05/09/2012 12:00:00 SA

Fast. Professional. Friendly. On time. Snaked our backyard drain in 30 minutes and done.

Meg F.

1/26/2016

Fast Response responded to my message within 45 minutes and arrived at our house a few minutes later. The plumber used a snake to clear our clogged toilet. He was very efficient, neat and clean. The price was reasonable. I would call them again.

Storm J.

3/19/2013

I called them Monday afternoon because my water heater broke, over the weekend, and needed to be replaced. Sal came right over to assess the situation and explain my options. By 3 o'clock, Tuesday afternoon, I had a shiny new working water heater, installed securely, with the proper bracing and emergency runoff. Professional is a word that so aptly describes these guys. When the job was done, I asked them if they could take a look at a bathtub drain that's been a problem for over a year. They came back in and fixed it, as a courtesy. They would have totally been within their rights to bill me extra for that. The fact that they didn't, really impressed me. The guys took great pride in their work and it was evident that they wanted me to be a happy customer. They succeeded. I am a very happy customer and eagerly recommend them.

Mary L.

01/04/2016 12:00:00 SA

No hot water = PANIC--especially with daughter home from college! Fast Response dispatcher very polite; scheduled same day 90 minute timeframe appointment. I started doing research on new units since it's an old appliance. Dennis came 10 minutes early... and re-lit my pilot...for FREE! Checked to ensure pipe connections were good, too. Really top-notch service and can't beat that price!

Ben R.

9/30/2015

Called them Sunday morning for a leaky hose on hot water heater, they showed up when they said they would (actually, earlier), the plumber was both helpful and nice. Rates (for a Sunday) seemed fair. All in all, couldn't have gone better.

Jenn P.

8/27/2012

Thank you so much FRP!!!! I called at 730a for a forever clogged bathroom sink and by 830 Ben was here and by 9 it was fixed! He was so nice and very respectful of my personal situation to please remove shoes and be as quiet as possible to not wake my sleeping baby or ill father - reasonably priced and I was really shocked to get such amazing quick AND friendly service!!! Please everyone if you need a plumber call them!!!!!!! Thank you Fast Response Plumbing!!!!!!!

Erik W.

10/15/2012

Prompt scheduling and Ben arrived within the promised window. My kitchen sink was clogged and he used an electric snake to restore the flow. He was courteous, professional, and up front about the costs involved prior to starting the job. I also liked that he didn't leave a mess behind and was on point about cleaning up afterwards. The price was reasonable. I would definitely call them again! Thank you!

Sabin S.

2/26/2012

Called on a Sunday at a quarter to 9AM. Dennis gave me a quote on the phone and said he'd be there about 11:00AM. At 9:15, Dennis calls and shows up. I'd call that fast response. He quickly snaked the drains, pointed out where the pipe had corroded and put in a new one. All the while, my kids were bounding around, asking questions and trying to get in the way. Dennis had them help by turning the shower upstairs off and on so he could test it it was draining. Good work, fast response, pleasant demeanor, Yelp discount. Great. The first plumber I will call from now on.

Stuart D.

10/04/2013 12:00:00 SA

Yes, Fast Response is the way to go!
I called at 8:30, they were here by 9:30.
What a relief.
It was a quick fix so they didn't charge me.
It doesn't get any better!

Bonnie Y.

11/10/2014 12:00:00 SA

I gave up after several attempts to schedule a service appointment with them. I was always told the same thing - I'll check for availability of the service technician and call you right back. After a couple of days of not hearing back from them, I called them back to follow up and, again, was told the same thing. If I have to chase after them to schedule a service appointment, that is not a company that I should be doing business with. Very poor follow through on their part. Fast Response? What a joke!

George S.

11/29/2014

After this morning's rain storm I went into the basement to find standing water. :-( I figured out the culprit was a clogged drain outside in our light well. I dug out all the dirt clogging it, but there was still standing water in the drain. Being a complete novice I thought that was a bad thing and with more rain on the way, started calling plumbers. After calling several plumbers who only work Mon - Fri 9-5, I found Fast Response Plumbing & Rooter. Although I was calling at 3:30 on a Saturday, they promised someone by 5 and at 4:45 Dennis Sosa showed up at my door. Yes, 15 minutes EARLY. He was polite and quickly assessed the situation and determined the drain had a P-Trap and was supposed to have standing water in it. HUH??? He poured a bucket of water down it to show me I had nothing to fear with the oncoming storms. Needless to say, I was hugely embarrassed! Dennis took it in stride, patted me on the back and told me not to worry about it. I have his card for next time, when I have a real emergency and not a made up one. And, believe me, I am not calling anyone else. They have a customer for life. Oi!

Christa B.

1/22/2016

I called to get an estimate for my garbage disposal & I spoke with Nicole. She originally said she could only give me a ballpark estimate since, obviously they would have to see it before they could give an actual estimate which of course I understand. I went on to explain that the sink doesn't drain & that I've had this issue before. She told me about the reset button that is either on the bottom of the disposal or towards the back. I knew there was a switch or something like that since I've had this happen before & had our maintenance dept did that, I just didn't know what exactly I was looking for. I called her back to thank her & she said they always try to help people over the phone if they can. THANKS NICOLE. if I ever do need a plumber, you will be getting my business!

Grace W.

1/20/2016

I found fast response from yelp reviews that help me lots of daily stresses. My bath tub got stuck and I cannot take shower, what a pain!! Found fast response from yelp and contact them late at night on Saturday. They respond Sunday early morning at 7AM. Dennis is the guy coming to my house to fix the problem. Man, Dennis is efficient and prompt. He knows what he is doing and unclog my bath tub. The cost was very reasonable and affordable. I am very happy with the problem solved and highly recommend fast response to my friends, or even to my realtor. Yes, fast response does local San Francisco area and they are FAST and EFFICIENT. I like to give them more than 5 stars if allows. THANKS FAST RESPONSE!

Eleanor E.

3/26/2012

These guys are great! I called them this morning about my garbage disposal (somehow, we got a baby food jar stuck down there and didn't notice...when we flipped the switch it was pretty gnarly) and they came out right away. They fixed things up quickly and it only cost $80. I am a happy customer and will definitely call them again the next time we have a plumbing issue.

Jeff B.

06/03/2012 12:00:00 SA

Came within half an hour on a Saturday. Gave clear, useful advice. Replaced a sink, faucet, and attendant pipes in just a couple of hours at a reasonable price. Was careful about the finishing details. Thoroughly pleasant and easy to work with. I've found my plumber.

Sfscubaman T.

08/03/2012 12:00:00 SA

Hired Fast Response to repair my shower faucet back in Feb. I did a lot of research before call them. Part was expensive to replace and the labor cost was reasonable. Had problem again this week and the handle was stripping and didn't hold. Dennis, the guy who did the repair last time and spent an hour fixing it. He didn't charge me and gave me this service as a freebie! Wow, what a surprise! Dennis is friendly and knows what he is doing. I would recommend Fast Response to anybody.

Kim E.

5/16/2013

My toilet was backed up this morning. I called Fast Response at about 8:40 am. At 9:40 they were here (20 minutes earlier than estimated arrival). The Plumber, Dennis Sosa, was very friendly and fixed the plug in no time. Price was reasonable. Been years since I've had to call a plumber, so can't really judge the price against anything. He didn't try to sell me any other plumbing things, such as scoping the drains with a camera, or re-doing pipes, etc. If I have a plumbing problem again, I will definitely call Fast Response again.

Ron B.

12/30/2015

These guys are great! I've had them over a few times for different problems and they have always been on time, fast, professional, and polite with very reasonable prices and clear communication. I've never felt overcharged or as if unnecessary work was suggested. This afternoon Dennis recommended I *not* have him replace a steel hose i had the part for, and to instead save it for later when I really need it. He could have easily said okay and charged more for the visit but instead he gave honest advice and talked me out of it.

Doris L.

12/28/2015

Great service and worked super fast. I am really happy with my fixed cracked screen. Very nice and respectful for a decent price.

V R.

09/12/2014 12:00:00 SA

They charged $134 to replace the flapper in my toilet. One-hundred and thirty-four dollars for a job that took under five minutes, and mind you that was the first-time customer rate (generally they charge $150 a visit). They really deserve one star but I am tacking one on for friendly service and the fact that they were able to get to my place in about an hour's time.

Jim K.

12/24/2013

I was amazed.
It's the day before Christmas, we are having 20 guests for dinner, and my kitchen sink was clogged! Where could I get help!!??
After a few calls to my old plumber, I was told no one was available until a day after Christmas!! Luckily, I checked the yelp reviews of plumbers. Fast Response had a perfect 5 stars in 77 reviews!
The reviews were right. I called Dennis Sosa at 9:00 am and he said he would be there at 10:30. And, he was! He was the best. Within a half hour he opened the pipes, removed the clog, and put everything back in spick span condition.
And, he was 33% cheaper than my former plumber.

Benjamin G.

05/06/2015 12:00:00 SA

Great service! Mario came within the schedule time and was very helpful.Unclog and snaked my kitchen sink in less than 30minutes.Also gave me some advice on maintaining my drain! Thanks Mario! :)

Elena V.

11/17/2015

I called less than an hour ago from writing this, and Dennis was luckily in my area and came here within like 20 minutes. He fixed the problem I'd been trying to fix for 3 days within about 15 minutes and charged my just the basic service call charge, which seemed like a reasonable fee. I'm totally thrilled and would definitely use them again!

Christian M.

11/03/2013 12:00:00 SA

Dennis arrived quickly on a weekend with short notice and provided an accurate estimate right away.
He worked quickly and cleanly while explaining the fix.
The work was done well and he checked everything carefully and explained he provided a 30 day warranty on his work.
Would call him again in second.

Presto G.

5/25/2014

After it rained, our sewer line backed up and flooded our bathroom, living room, and bedroom. Dennis came soon after we called, late at night, unclogged the line and scoped the sewer for $295. Later we needed the cause of the clog removed. It was an $1800 job, which was expensive but less than the other 2 plumbers who quoted the job. Another great job by Dennis.

Loraina S.

10/21/2015

The Best. Period! Dennis is an angel. Use them with NO regrets.

Lisa S.

06/07/2013 12:00:00 SA

I flood my house, I call Fast Response and they arrive exactly when they stated. Salvador was very professional, friendly and communicated exactly what to expect. Fixed the problem and the price was very very reasonable. Great job and I now have my new favorite plumber. Thanks

Tim B.

3/17/2012

Had a problem with a leaky hot water heater. Called on a Saturday morning, Dennis arrived within two hours and fixed the problem in no time for a reasonable price. Very friendly and professional, will call again!

Vince S.

05/06/2012 12:00:00 SA

These guys are great, hot water heater went out on Sun, they had someone onsite fixing it within 2 hrs! Fast friendly service at a fair price. Found them here on yelp, the 5 star rating is no accident.

Terry S.

02/08/2013 12:00:00 SA

Add me to the long list of people who think Fast Response Plumbing is awesome!

Had a small plumbing emergency this morning (toilet tank would not fill) and after calling several other plumbers, including one whom I've used before, and being told none could do the work until early next week at the soonest, I called Fast Response. Dennis answered the phone and said he could be out later in the afternoon.

(Aside..I don't fault any of the other companies for being busy. In fact I think that's grea!. And all the companies I called were very courteous and explained that they were just busy with other jobs.)

That being said, the service from Fast Response was FAST & RESPONSIVE. Ben, the plumber that came out, did a great job, was very friendly and professional, and went out of his way to fix our problem.

Fast Response will be my first call from now on.

Layla M.

2/20/2015

Awesome got here within 30mins of calling. Quick and proficient work done. Dennis was great!

M S.

02/02/2015 12:00:00 SA

Another five star review for Fast Response! The customer service department was so helpful, scheduling an appointment right away. Dennis arrived on time, was super friendly and got the job done quickly and professionally. Very reasonably priced too. I recommend this plumber very highly.

Judith H.

09/03/2015 12:00:00 SA

Wow. What excellent service. I called Tuesday night and Dennis arrived early Wednesday morning. He figured out the problem and it was solved. Very pleased with Fast Response. Will definitely call again if needed.

maen n.

1/15/2015

Garbage disposal stopped working. Called this morning, great customer service! Wanted to get a tech out to our house ASAP to fix the issue. Spoke to Nicole about what the disposal is doing and she said they might not even have to send anyone out . She FIXED the garbage disposal without even sending out. Just told us what to do via phone and now our disposal works fine! Highly recommend calling Fast Response because they really do what their name means!

Victoria d.

10/24/2014

i had a hole in a exhaust pipe from a water heater. FR installed a new water heater, secured it, hauled away the old one, fixed the exhaust. our guy was there all day and he was beyond courteous and kind. they are competitive in pricing and EXTREMELY punctual and professional. seriously could not be happier with their service. i'd give 10 stars if it was possible.

Walt W.

12/01/2014 12:00:00 SA

Day after Thanksgiving....all the food scraps and grease going through the disposal created a major back-up in the utility sink / washer drain. In short it was nothing but a greasy, disgusting mess. By early afternoon it became apparent that no drain cleaner would cut through this mess.
I called Fast Response based on Yelp reviews. Although the young lady advised that they were pretty booked, she would try to squeeze me in between 4 and 6 pm. Ture to word, she called back at 4:00 to ask if I was ready for a technician. Dennis then called to say that he was on his way. Dennis arrived, cleared the blockage in about 15 minutes and did so at a price that I thought was fair.
Why I like Fast Response:
1) A real person promptly answered by call and she made me feel that she really cared about my issue.
2) I was given a 2 hour commitment window
3) I proactively received status from the office.
4) Fast Response made commitments and then kept the commitments they made
5) Dennis was friendly, professional and ready to solve my issue
6) Dennis was efficient and effective and charged a fair price
In short, Fast Response is as good as it gets!

danielle s.

6/29/2015

I am so appreciative of Fast Response! I had a corroded gas line that a plumber attempted to fix, but he left the job unfinished due to it being larger than he could handle. I was left without gas. I found Fast Response on Yelp and called them. They were able to come out (unfortunately it had to be the next day due to the nature of the job and I called on a Sunday), but the plumber who came today assessed the problem, went and got the equipment he needed and finished the job hours before he had estimated. He was friendly, professional and worked in partnership with PG&E which was helpful to me.

Jill P.

09/02/2011 12:00:00 SA

Great personal service. Clean, efficient and smart about plumbing. After 7 years my faucets are aligned and working. Flushed my on demand water heater, I never knew needed flushing and now my water pressure has improved.

Excellent work and best plumber ever. Beyond my expectation of service and craft.

Mike M.

3/17/2012

Dennis Sosa came and fixed an issue that two other plumbers failed to solve. I had a clog some 30 feet down the line from my bathroom drain which was causing my tub to drain slowly and my toilet to bubble and not fully flush. The other plumbers stuck a tiny snake with a little spring-looking-wire-thing on the end down the tub drain and it cleared up the issue for a few days, but when the toilet got completely clogged, I knew it was time to bring in the big guns.

Enter Dennis! I was hosting brunch last Sunday morning and had 15 friends over when the toilet started overflowing. Even with plunging, I couldn't get it to flush. I called Fast Response and Dennis arrived within an hour! He brought a snake twice as thick and with a blade on the head to chew through whatever was causing the clog. That solved the problem and my guests were able to use the toilet before we even finished the brunch. Perfect!

Another huge benefit of using Fast Response: They guarantee their work! If the tub or toilet start acting up again in the next 30 days (90 days for some jobs), I can call Dennis up and he'll come right back and fix it for free! Awesome!

I'm definitely going with Fast Response the next time I have any plumbing issues!

Peter T.

3/28/2012

I had pretty big project with Fast Response guys, Dennis and Ben. They replaced the whole sewer lateral (pipe from the property line to the mainline sewer in the street). Can say only the best about their professionalism, attitude and personalities. The job was done fast and with great quality. Their pricing is very competitive as well.
Thank you, Guys. You are my first choice in case I have any plumbing problems in future.

Eric P.

5/20/2012

Kitchen sink clogged on a Sunday. Tried the hardware store drain auger (snake) which was a complete failure. Called Fast Response around 6pm due to proximity to my home and great Yelp ratings...Ben got here within an hour. Very friendly and professional. Ben quickly unclogged the drain and even fixed a kink in the dishwasher drainage hose. Great service, especially for a Sunday evening! Reasonable price too.

darryl b.

6/15/2012

On June 14, I noticed moisture and dampness on my bathroom floor. I immediately assumed that the wax seal had worn down on the toilet. That was correct, however, in attempting to fix the problem, I turned off the water to the toilet and it continued to run. I called a number of plumbers and even had one come out for an estimate which was extremely too high.

By googling, I found Fast Response. At first, I was going to bypass because they had a video on the link. However, I watched it (only 1 minute) and gave them a call.

The first thing that was impressive was that they were willing to give me a ballpark estimate to fix the problem I described. Try finding another plumbing firm to do that.

Secondly, although I set up an appointment for the following day at 2PM, I discovered that I had a leak that was going right down into my garage and called to ask if they could move it earlier because of the water run. Not only did they agree, they sent Ben out who arrived at my home 20 minutes later!!

Fast, responsive and for a great, great price. Unreal. Business card is on the refrigerator.

My only suggestion would be is to get the magnetic business cards-but that's a business decision. If you're having plumbing problems, give them a call.

Laura B.

6/19/2012

I experienced a stopped up laundry room sink in my 1920's SF home. After reading reviews on Yelp, I selected Fast Response and they were able to accommodate me quickly. I described my situation over the phone and asked if they could also give me an estimate to modify the sink plumbing to incorporate a trap and, fix an in-line bathtub stopper that had been broken for a year.

The serviceman called the day of the appointment and said he could come a bit earlier if convenient as his previous appointments were completed. That worked perfectly for me and he spent about 1/2 hour letting me describe my sink symptoms, then diagnosing the likely problem and remedy. Since he had to pick up a part for my bathtub stopper, we agreed he would return to the next day to tackle both issues. He gave me a verbal estimate for both jobs, which seemed fair and reasonable.

He returned promptly the next day and proceeded to replace my laundry room sink plumbing, which included a new trap and a vent, and my bathtub stopper. He worked for at least 2.5 hours. We chatted intermittently while he worked on my plumbing and I cleaned out the garage. He was very courteous, very willingly to answer all my questions, and very neat - we both are dog lovers. When he was done, he walked me through what he had done and why. My bill was exactly what we had verbally agreed to the day before. I'd been thinking about replacing my tank water heater with a tankless (which they do), so he kindly spent the next 20 minutes looking at my current set up, described a few options, and left me with a brand recommendation to research. Wonderful!

Oh, and I forgot to mention that when he came for the first appointment, I had just discovered that I had lost my checkbook. I asked if they could bill me if I couldn't get replacement checks later that afternoon or next morning. He called the office, got the ok and said they would be fine with billing me. It turned out not to be necessary, but I appreciated their flexibility and graciousness. Long review short, it was a great service experience and I will certainly use Fast Response again and recommend them to family and friends. I also plan to have them back to give me an estimate for installing a tankless hot water system, once I do my homework.

Megan A.

9/28/2012

These guys were great. Fast, efficient, on time, reasonable. Everything you could want.

Juliana S.

11/11/2012 12:00:00 SA

Fast Response came out on a Sunday evening and stayed over an hour trying to resolve my clogged sink. My pipes are not the most conducive for easy access but Ben was able to get the job done. They were fast and reasonable. I would definitely use them again.

Lucy R.

12/11/2012 12:00:00 SA

Had a great experience with this company and Dennis Sosa. I had a sewer line on a 50 year old house that backed up during a strong rain. Another company came at 11pm and did a hydroflush, which fixed the sewer line temporarily, however some backup was still occurring. The first company seemed VERY expensive and were convinced the sewer line was the problem, so I decided to shop around.

Dennis inspected the sewer line with a camera, and said there was nothing wrong with it. He suspected there were problems elsewhere in the house. He inspected the entire house, determining which pipes were going where, checked drains, and figured out that my shower would flood when the kitchen water was running. He identified pipes that needed to be replaced, what needed to be snaked, and gave me an estimate for everything at a price that seemed fair. He came back with a partner 'Sal' and between the two of them did all the work that afternoon. Turns out the kitchen pipes were horribly clogged. An entire section of pipe in the basement needed replacing.

Next time it rained, I had no problems! No showers backing up, no sewer lines backing up. Looks like Dennis knows his job! I'd recommend these guys to anyone.

One of the reason I called Fast Response was the consistent positive reviews here. Thanks Yelp!

Martha V.

1/22/2013

Wow!...what amazing service!....we had a severe mainline clog that wouldn't budge...Dennis, Salvador and Jose were so dedicated to not only unclogging the drain, but making sure they eased my stress around it....they were so personable, professional, and efficient!!...they made a difficult situation more tolerable because they made me feel i was in the right hands....

I have had to deal with many service companies throughout the years and the ones that stand out the most are the ones that combine knowledge and expertise with excellent customer care...Fast Response is one of these companies!!

I was so excited with the work that I asked Dennis for a stack of his business cards so I could spread the word!!!

Michelle D.

9/24/2014

Dennis was at my mom's within 2 hours of me calling him with our emergency. He was efficient, kind and best of as all fixed our issue!! He will for sure be our go to plumber from now on. People like this restore your faith in humanity! Thanks Dennis very much.

Stephanie S.

09/03/2013 12:00:00 SA

Honest and awesome in every way. I called Fast Response to get a second quote on replacing my sewer line. Another plumber had spent hours in my home and recommended I do so due to sewage coming into my garage and my neighbor's garage. Dennis from Fast Response checked my line with a camera inspection and told me that my sewer was clear and does not need to be replaced. Indeed, the sewage was coming from my neighbor's home. I truly wish I had called them first!! I will definitely use Fast Response for any future plumbing work.

Gigi G.

6/28/2016

Thank you Fast Response! Seriously...I called and left a message at 7am today...an hour or so later, Nicole called me from Fast Response...i'm sure she thought i was crazy as i was crying explaining my toilet was clogged (really really bad, like i can't even describe it or i will gag all over again). Husband was out of town, newborn was up all night and so i had a meltdown. Nicole told me a plumber would be there between 11am - 3pm. As she heard my voice crack, she said, Gigi i will try to get him there sooner if at all possible. and BAMN!! 9am i get a call saying Denis is on his way. When Denis arrived he was friendly and immediately went to work...took him less than 30min to bring a smile to my face and fix the clogged toilet. I didn't pay up the waazoo like i had imagined (and Denis is the owner!) I would recommend Fast Response to ANYONE who asked for a plumber. A good plumber, a good hairdresser & good lawyer are so hard to find!!! thank gawd i scored with 1 out of the three. Denis was even patient with our crazy Labradoodle that wanted to play with him.

Jenny K.

11/24/2014

This place is great and Mario is awesome! I had a problem with my sink and Mario came to take a look at it. He was quick, super honest, and fixed the problem. I would DEFINITELY recommend Fast Response to everyone.

L J.

02/06/2014 12:00:00 SA

We have had good experiences with Fast Response on two occasions so far. They are friendly and courteous, do respond quickly-- both times within an hour or two. On both visits Ben was honest about the situation of our old bathroom plumbing, gave us all the options, and worked with us to find the most economical solution. We trust them and will be calling them for all our plumbing needs in the future.

Easea G.

01/05/2015 12:00:00 SA

In a word... Fantastic. On time, fair price, job done without complication. What more could you ask for? I will definitely call Fast Response next time I need a plumber.

Richard F.

12/29/2014

I phoned on a Monday morning and got a recorded message saying they were booked all day. I phoned back and got a live person who said they could fit me in that afternoon. They phoned and said they were ahead of schedule and arrived before their appointed time. I had a clogged slow draining toilet which required a simple snake. Cost was $95, which is about as low as you can get. I am pleased.

Ann K.

03/07/2012 12:00:00 SA

Fast, efficient, excellent service. Dennis repaired a problem with our very old water supply pipes that revived our shower without breaking the bank. He worked methodically to figure out where the problem was, and presented different options for repair. Was able to clearly answer my questions, and was pleasantly unobtrusive while working. Most impressively, stuck to his original estimate even though the work ran longer than planned. I'd call Fast Response again without hesitation.

Jen R.

7/14/2011

In my enthusiasm for cleaning up the kitchen after dinner, I stuffed way too much food down the garbage disposal. And broke it. Oops. My husband was pretty mad, and I immediately called Fast Response Plumber after reading the glowing reviews on Yelp. The guy who picked up the phone gave me an estimate that sounded totally reasonable (esp. for after-hours work) and assured me they would be there within the hour. The plumber, Dennis, showed up within 20 minutes, and spent quite a bit of time unclogging the garbage disposal, unclogging our pipes, and checking out the system to make sure I didn't do permanent damage. He also identified a couple of leaks we were unaware of and fixed them, and was even kind enough to give us a stopper for our sink. It was a lot of work, and I felt like he charged us a totally fair price, and he didn't make me feel like an idiot to boot. We will be calling on him again for some gas line work. I couldn't recommend Fast Response Plumber more highly.

Eos d.

3/23/2011

We called around 5am or so because the whole roof's drainpipe decided to spill into the downstairs floor via the basement toilet because of a clog in the line to the street. We woke up to one inch of standing water on the floor (eesssh) and more coming due to the continued rain. Fast Response was out faster than they said they would (half hour) and had the drain cleared in 15 minutes. Awesome! I have no clue if the price we were charged was comparable to other folks, however, the quickness of the response, the quickness of the fix and Dennis' friendly and polite attitude was superior, was so totally worth the price!! He really lived up to his name!

David O.

5/24/2011

I used Fast Response today. Dennis was able to come out almost immediately, was in front of my house exactly when he said he would be there, and he worked quickly and efficiently to clear our plugged drain. I mentioned the Yelp discount, which resulted in what I thought (based on past experience) was a terrific price. I would absolutely call on Fast Response again.

Kate H.

08/10/2011 12:00:00 SA

I couldn't be more pleased with the service I recieved from Dennis. We had shower faucet that would not turn off 100%. Dennis arrived earlier that he originally anticipated and was able to evaluate the problem right away. We had an old stripped faucet stem that he was concerned about finding the replacement piece as the faucet fixture is old and an unknown brand. Dennis went to two different stores and found the replacement part. He was kind enough to call to make sure we were ok with the $80 cost of the replacement part. I work in the commercial construction field and this operation is one of the best sub-contractors I've ever worked with. I HIGHLY recommend Dennis!

Fritz K.

10/10/2011 12:00:00 SA

I have had a slow drain in my downstairs unit for about 24 years. Every so often is stops entirely and has to be cleared. I saw the great reviews for Dennis Sosa's Fast Response so thought I would give him a try. He's the best I've seen in my 37 years as a homeowner in San Francisco. First he snaked the drain, the did a power water jet and then hit a blockage and so snaked some more. It was a tough job under a tiny little sink with barely a place to move, but he got up about and down 15 or more times taking out sludge filled water as he cleared it from the drain. He then used a dye to make sure the drain was in fact draining all the way to the main street drain. He also had me check my upstairs sink to see how it effected the downstairs drain at which point the upstairs drain then stopped. In clearing that drain the downstairs drain started to get slow again, so he re-cleared the upstairs drain for quite some time until both drains were running smoothly. Indeed, this is the first time since I've owned the home that the downstairs drain is draining normally (all the previous attempts to clean had just moved some of the sludge out of the drain, but not really removed all of it).

He did a very thorough job of cleaning up and was totally reasonable in the charges. He also explained why the problem has been happening; the drain was never properly vented by whoever put the sink in before I got the house in 1987 and gave me a very reasonable estimate for getting it vented. And as noted in the other reviews, he showed up when he said he would and was courteous and efficient.

This drain has stumped plumber after plumber for many years, but Dennis got the better of it. I would definitely call Dennis the next time I have plumbing problem.

Allison B.

2/27/2012

When your kitchen sink backs up on a Saturday evening, it is not very exciting as you think most plumbers will charge you extra to come out on Sunday. Enter Fast Response. Not only did they pick up the phone on a Saturday night, but they were there to fix our sink on Sunday morning for no extra charge. Dennis arrived within the hour timeframe that they gave us and he quickly fixed the stopped up sink. Will definitely use them again!

Claire B.

03/01/2012 12:00:00 SA

Top notch service. I called Fast Response at 5.50 pm during the workweek and Dennis (the owner) arrived within less than an hour. He fixed the problem within few minutes (we had a toilet that was badly clogged)! I particularly appreciated how neatly he works and pays attention to leaving the place clean. He also has a very pleasant demeanor. All in all, he will be our plumber from now on.

Alexis M.

7/14/2014

Called early on a Monday morning about a clogged kitchen drain. They were able to send someone by 1pm. Adrian called to give me a 15 mins heads up and arrived on time at 1. He was efficient and professional. As others said, he gave me an estimate on cost and time before he started any work. 30 mins later, he had cleared the clog in the drain. No hidden fees -- charged me exactly what he quoted. Done and done! Thank you.

Suzanne M.

11/03/2014 12:00:00 SA

The repairman came on Sunday to fix our water heater pilot light. Turns out we just hadn't been trying to reset it properly. He showed us what to do in the future, then didn't charge at all, even though it was a Sunday call. These guys are the best! I will definitely use them again.

P M.

8/20/2013

Dennis is the best! I had him come out a few months ago to check our slow clog in the shower. He did a thorough check on all the crucial drains in the house and determined that the clog has been worked out and that the drains are all working properly. He was right. Didn't charge me a dime and was very honest and did not try to sell me anything. I had a broken valve in the back of my tub and I asked him if he could fix that but given it was Friday night at 6pm he said to call the office and make an appointment for another time. I finally did that this morning and he showed up less than an hour after I made the phone call. Honored the price that he quoted three months ago and fixed the broken valve. I now have an honest and reliable plumber that I can trust and is truly FAST RESPONSE.

Anna K.

7/28/2013

I had toilet clogged, and usual remedies did not help. First, I called Economy Plumbing, waited for 4 hours, and no one came. Decided to check Yelp, and came across this company. Called them (this was already 5:30 pm on Sunday), helpful woman answered the phone, and Ben arrived 30 minutes later. Within minutes toilet was back in working order, and payment was reasonable. Love it!

Pamela S.

7/24/2013

We just had Dennis fix our broken toilet fill valve. Dennis is awesome. He showed up within 30mins after I called and finished the job in 10mins. He is just the nicest guy you will ever meet. Fee is very reasonable. There is no charge for parts I don't need. No additional after-hour charge. I think I will use this place for my regular plumbing needs from now on. And they are at West Portal - support local business!

Nancy G.

07/09/2013 12:00:00 SA

Excellent customer service..we haven't even had them out to the house yet..but they are courteous, quick and very flexible..we will use them!

Tina A.

10/04/2014 12:00:00 SA

Of course it is the weekend, and the drains clog up. One of the warmest weekends in 2014. Phone service was pleasant, appointment time was scheduled quickly. The plumber came very quickly, was informative, did a great job, and left everything clean. Gave me suggestions on how to handle our old pipes to get more life out of them. I can easily recommend them.

Joann L.

9/29/2014

Called for service around 9 AM and they arrived less than 2 hours later. Happy with the prompt service, reasonable fee and courteous staff. Would not hesitate to recommend them.

Jessica G.

04/04/2013 12:00:00 SA

I just bought a house, and had Dennis from Fast Response come out to do a sewer inspection. His pricing is very reasonable, he was friendly and very patient with all of the questions I had, and even went out of his way to clear up a blocked drain in the driveway and point out where the sewer line ran across the yard. Highly recommended!

Robert C.

6/28/2013

These guys are AWESOME! After being completely flaked on by 24/7 Plumbing (wouldn't recommend them to my worst enemy) Denis showed up within a half hour and made it happen with no whining, no sell on extras, etc, all for a great price. HIGHLY recommend their company.

C Q.

11/26/2014

Fast Response Adrian did a great job on unplugging my sink not only did he unplug it he put a few more mins time to make sure it was completely clear. Will be using their service for all my plumbing needs. Thank you Fast Response Team for making every step hassle free.

Bonnie C.

8/26/2014

I called the same day for an appointment for my kitchen sink that was clogged. Dennis and Adrian both came out at the time promised. Dennis first gave a price which was very reasonable, and they were able to clear my kitchen sink within just a few minutes. Both were great, and I would definitely use them in the future.

Beth F.

8/17/2014

Dennis is as everyone says.Totally awesome. They were very fast to get out here. Same Day. Dennis was quick, personable, and reasonably priced. He even went out of his way to make a good impression on my son, who thinks plumbers are as cool as it gets. Dennis and Fast Response are truly five stars!

eshwar k.

11/08/2015 12:00:00 SA

called with an urgent problem, left a message-- never returned my call. weak.

Michelle L.

10/22/2013

We had a toilet clogged up. We tried to clear up drain but unsuccessful. The water kept coming up from the toilet. We finally gave up and called Fast Response. They came within the hour. Mario did a wonderful job to clear up the mess.

matt r.

4/29/2012

Just as advertised these guys are fast. Called at 7:30pm with on a Saturday night when our shower was backed up, was told they would have someone out by 9pm and they arrived a lttle bit early. A couple of friendly guys arrived and were quick to diagnose the problem. A quick snake of the shower line did the trick, took about 15 minutes to fix. So why the 4 instead of a 5, pricing. They quoted $225 since it was 'afterhours' although their yelp page said they didnt mark up for afterhours. When I asked about it they looked at the webpage and they honored it and ended up charing $165. Its a big difference in price (and still a lot of money) but feel they should know their pricing structure without me having to mention it. Other than that they were excellent.

Mitch D.

06/10/2014 12:00:00 SA

Mario was great. Came late on a Sunday night to look at my failed water heater, and came back the next day as promised with a replacement. No hitches, price seemed competitive (I didn't do much research as it was somewhat of an emergency), and the result was quality. Will use them again when I need someone.

Travis C.

1/17/2013

Just had these guys fix my kitchen sink that was clogged. Called them at 8PM and they where here in 40 minutes. Took Ben 20 minutes to fix it. Excellent, fast, and fairly priced service!! Would recommend this 24 hour plumbing to anyone!!!!

Kelli W.

10/22/2013

Realized at 6pm on a Tuesday that we had no hot water...called Fast Response, they said they would have someone out between 8 and 9pm, and they were at my house an hour later and fixed the problem. Great service - I will definitely call them again in the future for water heater/plumbing issues.

Lizbeth S.

10/18/2013

They were indeed fast! Called them at 8pm about a water heater that had stopped working. They were able to come around at 9am the next day. I was worried that I'd have to spend over $1,000 on a new water heater, but they fixed a part for $150 and it's going great. I'll be sure to use them when the water heater finally does break down. Only minor issue is that I asked them to email me my receipt and they haven't :)

Prabha M.

01/02/2014 12:00:00 SA

Our service guy, Ben, was amazing. He was extremely patient, and did a fantastic job, as well as arriving here within one hour. I highly recommend them, and him!

J L.

12/21/2013

Fast response, as promised, and on the Saturday afternoon just before Christmas. Replaced the leaky plumbing under our kitchen sink quickly. Efficient, nice and reasonably priced. Will hire again should the need arise.

William J.

02/11/2014 12:00:00 SA

Dennis was on-time, professional, friendly and got the job done! When our eight year old water heater went on the blink, we thought it would have to be replaced, since parts can cost nearly what a new tank costs. Not the case when Dennis from Fast Response took a look at it. He had it up and running within an hour and for under $200. In a year or two when we do replace the heater, this is the guy we will call. Highly recommend.

Wesley H.

02/06/2014 12:00:00 SA

Mario and David did a great job with my in-laws bathroom sink repair. My in-laws house has some really old plumbing and required some expert knowledge to fix the leak and replace the fixtures. Mario and David did a professional job and were very quick. I also liked their promptness in scheduling the appointment. I would highly recommend them for tricky jobs.

Bettina E.

7/22/2011

Highly recommend Dennis. I discovered my water heater was gushing water at 8:30 pm. I called Fast Response and Dennis came within 30 minutes, handled the immediate problems and ordered a new water heater for me. He returned the next day and installed it. Very nice, friendly and competent. Did a great job! Very pleased and will definitely use Fast Response again.

Anthony L.

05/11/2013 12:00:00 SA

Robert was great. I called them and he showed up in an hour and fixed my bath tub drain clog issue in less than 10 mins. Great Service! highly recommend!

Deepti A.

05/12/2013 12:00:00 SA

Robert was fantastic! I called Fast Response, and half an hour later Robert was here. Within fifteen minutes, he snaked my clogged bathroom drain (at a great price) and also commented on a couple DIY repairs I could do for my water heater and ventilation system. He didn't try to sell me on anything, which I really appreciated and was very professional the whole time. If I have another plumbing emergency, I'll definitely be back!

Bob G.

12/28/2013

Call these guys. Unclogged our toilet in 10 minutes, at half the price the other plumber we were considering calling charged. Dennis will be my first choice for all future plumbing problems. Professional, curteous and prompt.

Brenda S.

7/13/2011

So I threw in a load of laundry, went to run a quick errand, came home to a garage full of suds........everything was wet!!!!!!! I checked online and came across a couple of really great reviews via yelp. (the whole reason why I set up an account, yelp is awesome) so I went threw a couple more reviews and picked Fast Response, he quoted me a great price and said he could be out immediately. I agreed, he was here in 20 mins!!! And had my drain cleared in less than 30 mins. Price was great, service was friendly (I think his name was Dennis). Nice, honest, quick, and will be using them from now on, and will be referring to all my friends.

Dez M.

12/11/2011 12:00:00 SA

Dennis showed up early and did an excellent job. I thought the problem wasn't fixed after a few days. He came out and took a look at it for free. Nothing wrong with it. Thanks Dennis.

Lesley P.

3/17/2012

Dennis did indeed respond very fast, both on the phone and in person. And this was on a Saturday to boot! He fixed the problem quickly -- a plugged roof drain -- and provided advice on how to avoid the same situation in the future. I particularly appreciated the advice since a less ethical outfit would just hope to get called back when the problem reoccurred. He also did not charge a premium for making a service call on the weekend. I would definitely recommend Dennis!

Mark S.

4/29/2012

I called them last night at about 1:30 am. They picked up the phone and answered very professionally (a nice surprise in the middle of the night!). Though they couldn't come immediately, he said he'd arrive between 9am and 10am this morning. He showed up at 9:30, got right to work with his augur and for $135 our drains were unclogged. Ben was friendly and professional. Thanks Ben!

Kathryn L.

7/16/2012

Our pipes were leaking so we had to turn off the water. It was after 8p when we called Fast Response and Dennis was here within the hour. He quickly fixed the problem and noticed another issue which he fixed as well. He's a real pro and I will now use Fast Response for all my plumbing issues!

Bobby L.

10/19/2012

Wow! I'm impressed. Just called about a clogged bathtub drain; Dennis arrived within 20 min and fixed the problem: a broken trip lever fell into the drain. He diagnosed the problem and snaked it out within minutes and called it a day. It's now draining with ease. He also gave me the 10% off Yelp discount without me asking. I will definitely use them again if need be and highly recommend Fast Response!

Joshua's Aunt T.

3/25/2013

Wow, wow, wow! I had to call Dennis because my original plumber flaked. I had to leave a message and he called back less than 30 minutes later. Less than an hour later, he was at my place and fixed my broken bathtub faucet. Super-professional, courteous and affordable. Thank you!!

L K.

4/18/2013

Even though they couldn't fix the clog, service was professional, and they worked hard trying to figure out the problem. I really appreciate the effort and info. We will call them back to fix it completely.

Elizabeth B.

06/03/2013 12:00:00 SA

I called a list of plumbers needing someone to come on short notice. Fast Response was the only one to answer their phone and was able to respond with someone in an hour. They came to my house and discovered the problem was a very minor one. They fixed it quickly and didn't charge me a cent.

deb O.

10/14/2012

Ben arrived 15 minutes early, was professional and obviously knowledgeable. This was a difficult situation with a leaky toilet and needed a great deal of work. There was also an unrelated clogged up outdoor drain. He solved both of these issues and was very competent. I would not dream of calling anyone else the next time I need a plumber.

Camilla D.

10/31/2012

Dennis cleared my drain and did a very reasonably priced pipe-oscopy which showed that my nearly century-old clay pipes are in perfect condition! Professional, nice guy, fast response and reasonable rates.

Vickie K.

5/18/2012

I had Dennis come and unclog my bathtub in December 2011....he did a great job....very fast and came the same day. Charged $90. I read the great reviews on Yelp and mostly everyone had great things to say. They obviously only used him one time. Before Dennis left my house he said that if my tub clogs again within a 6 month period that he would unclog it for free. So again,my tub clogged about 4.5 months post first declogging and so I called him. He again came right over....ended up getting the snake tool stuck in my drain. It took a good 30 minutes for him to figure out how to get it unstuck. Started saying that there is an obvious problem with the drainage system and he remembers that last time he was here, he also got it stuck....... NOT TRUE....after finally getting everything done, he slaps a $125 bill in my hand. So... nothing was free and he charged me more than the last time. I had him repeat the price twice out loud to make sure I heard him correctly. So my conclusion is he is DISHONEST and doesnt live up to his word. Sadly I can't recommend him. My drain is still clogged. :(

Jay W.

3/21/2013

My sewer backed up and based on the 5 star yelp reviews I call Fast Response. He did indeed arrive quickly. He tried to snake the pipe, then tried water jetting, neither of which worked. He said with complete certainty that my pipe was broken, and the only possible cure was to replace the pipe for approximately $8,000. Fortunately, when I asked Pipe Spy to video the pipe first to be certain that was the issue, they said to call the SF Sewer Dept. and ask them to clear it first if possible. SF sewer came out and cleared the pipe with their high pressure water jet and fixed the clog for free. Pipe Spy then videoed my pipe, which is not broken. There are some offset joints which may over a long period of time cause a clog, but nothing requires immediate action. Fast Response was either incompetent or dishonest or both, which would have cost me $8,000 and a week's worth of disruption. Highest recommendations for Pipe Spy for the their honesty and integrity.

John P.

2/27/2013

We have an 8 unit building,and on Sat 1/28/13 at 10.30 pm the basement started to fill with sewage.Our regular plumber refused to come out,so we had to Google to find someone else and Fast Response was the only company that would come to our aid. Our sewer line goes 15ft down the driveway turns and goes 12ft down the sidewalk and was new 15years ago. The line was completely blocked but they managed to get a small hole through so that the line drained. The next day they saw with a camera that the sewer pipe had blockages in two places.So they had to dig up the street and found that when PG&E put all the utilities underground 4 years ago they had smashed the sewer pipes in two places and placed patches over the holes,as these leaked, roots were attracted and completely filled the sewer pipe causing the blockages. PG&E had also pushed the clean out pipe to the side and cemented over it. As the cost for the repairs was $9000 we contacted PG&E,our insurance and the City in order to file a claim.The guys from F.R. put themselves out to be at each appointment and thanks to them PG&E said they were at fault and paid the whole bill.This was a nasty job and took about 2 weeks to complete,with no disruption to the tenants.I'm now 70 yrs old and this is how service used to be.All the guys were very polite and there was no cussing or swearing,they finished the cement work and cleaned up real well. Comparing their price to other work I have had done,I think they were way beyond reasonable! Of course they now get all our work. Thanks, John.

Caitlin M.

01/09/2014 12:00:00 SA

The soft, cooked salmon went down the garbage disposal easily enough. But who knew that it would lump into a logjam, causing salmon bilgewater to somehow burble up from our tub? Plunging only created a salmon-water fountain. A plumber? Yes, please...and now! The hour was 8:20 p.m. The kind fellow who took my name and address said that Ben would come to the rescue between 9 and 10 and he did...and closer to 9, at that. Ben strolled in, examined the crime scene, and confidently/competently handled the whole messy business in a matter of moments...even tolerating our cat joining him in the bathroom to add insult to already-injurious aromas. Ben, the magician, also discovered the reason for our disposal's annoying noise (which has been ongoing for over a year). The price was very reasonable---more like what would be charged during the day, not at night, or so I think. And to think my husband had originally said, Let's wait till morning and we'll get a better rate. Nope, I said, I refuse to awaken to the scent of salmon chowder in a room where it should not be. And thanks to Ben, I will not have to. And you never will either. Call these people when the pipes go awry.

Kathleen M.

06/01/2014 12:00:00 SA

The main waste line to our home had a blockage and backed up. Roots had infiltrated the line. We called Fast Response. Within minutes, we got a call back. Although Dennis was willing to come out later that night, we scheduled the appointment for 6 am the next morning. Dennis was on time. Within minutes, he identified the blockage, and he saw that a vent cap had been left off of the main line. That was where the water was entering the walls to our home and doing the damage. Because of the water damage, he recommended a water recovery company. Dennis immediately cleared the line. He ran the camera down the line so we could see that more work needed to be done. He returned the next day with additional equipment that cleared all roots from the line. Additionally, once the water recovery techs had opened the ceiling and walls to treat the water damage, Dennis installed the missing cap onto the main line. Dennis is approachable, kind, extremely competent, honest, and an absolute pleasure to work with.

William L.

04/11/2013 12:00:00 SA

Just said goodbye to Ben from Fast Response...excellent experience! I discovered water under my kitchen sink this morning and called a couple of companies that were highly rated in Yelp. No one answered. I know that many plumbing companies are very small and don't have office staffs, but I would have thought I'd at least get voice mail. In any event, I called Fast Response and spoke with a very polite woman who said she'd send Ben within a half hour. Ben arrived on time, was extremely personable, and gave me a free estimate. Turns out, I had a leaky supply valve for my hot water. He replaced that and the connecting hose. I had him do the cold water valve and hose, as well, since both dated from when the building was constructed 25 years ago. He was done in 20 minutes and cleaned up after himself. Ben showed me that my hot water connecting hose was clogged with debris that had accumulated over the years. The flow is now so much better than before, and the leak is gone. Total cost was $125, plus the cost of the hardware. For the latter, he only charged me $16 for two valves and two hoses. I would have had to pay that just for the valves at Home Depot, so I felt confident that these folks are not trying to take advantage of their customers. If I have plumbing problems in the future, Fast Response will be the one I call first.

Mindy R.

3/20/2011

dennis is my hero! a huge storm and heavy rains caused my outdoor drain to clog. the overflow seeped down the walls of my home down 4 stories causing leaks through light fixtures. it was 11:30pm on a saturday night when this happened. all the large plumbing companies said they couldn't send anyone out for at least a day. thankfully i found fast response plumbing and dennis who despite the late hour came to my home within 30 minutes and began his magic with the outdoor drain at midnight! he figured out the problem ( workman at a recent remodel washed materials into the drain that became hardened and cloged the drain), concluded that the clog would require heavier equipment but did what he could in the pouring rain to allow some passage of water to get me through the night without more leakage and offered to come by first thing the next morning (a sunday!) and blast open the blockage. he came as promised and promptly fixed the clog. i've never had such prompt and professional service from a plumber. fast response plumbing is the best!!