Roots growing into our pipes have always been a problem, but so has finding plumbers who are not only skilled but honest, friendly, communicative, and trust-worthy. We've gone through quite a few plumbers before reaching out to Emergency Response Plumbers, and these guys are THE BEST. They are passionate about what they do, and they do it with integrity. They will tell it to you straight, and the work they do is quality. They take the time to answer questions, they're thorough in their triaging, and the finished result of any work they do is quality. We hired ERP for the second time when our downstairs bathroom was backed up with a gnarly blockage. We enjoyed our experience the first time we called them (smaller job that was a band-aid fix - a decision I made to buy me some time for a bigger job which is what the second call was for - felt no pressure by them while making this decision). We already knew roots were a problem, but unsure if they were connected to this blockage (spoiler alert: it was). Christian came same day - on a Friday no less - (within 2 hours of us calling), and he spent time to answer all my questions and walk me through what issues he was seeing. He fed the camera through and basically gave me a director's cut of what we saw through the camera. Long story short, we decided that getting an outside clean-out installed to hydrojet the roots to oblivion was the best course of action (recommended during the first visit by Chris). Christian was able to schedule us next business day (Monday), giving me a one hour window. He arrived with Richard at 9:30 am on the dot, and they immediately started the work. Super communicative throughout the whole thing, and after almost 7 hours of excavating, installing the clean-out, and hydrojetting, Christian and Richard took another solid hour or so explaining their findings, showing me the tie-ins and how the water flows through the pipes, and showing me the end result of all their amazing work. They were incredibly thorough. I would've been tired after 7 hours of work and ready to go home, but Christian and Richard were so thorough with their explanations, and they really took the time to help me understand the conditions of the pipe, things I might need to consider in the future, etc.
I can go on and on, but it really boils down to this: these guys are the best plumbers I've ever worked with, and they have given me absolute peace of mind. And we've seen a lot of plumbers due to our old pipes. Legit cannot sing enough praises about them. So easy to talk with and super communicative. Competitive pricing, great service, and quality work. Definitely going to stick with them for as long as they're around! If you need a dependable and honest plumber, go with ERP.