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Discount Plumbing Rooter

Discount Plumbing Rooter

Plumbing Service
San Francisco CA
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Description

🔹 30+ Years In Business 🔹 Same-Day Appointments 🔹 Emergency Services 🔹 Financing Available 🔹

HISTORY

Established in 1992.
Discount Plumbing Rooter Inc. started 30+ years ago as a small family-owned and operated business, and it continues to be the same today. But the business has grown tremendously in size thanks to the great repeat and referral customers we service daily. We are now able to offer a wide range of services from Residential, Commercial, and Underground Engineering. We continue to live by the motto we do not want a one-time customer, we want a lifetime customer!

ABOUT BUSINESS OWNER

Kevin started Discount Plumbing Rooter, Inc. in 1992. He has continued to pride himself in offering the best affordable, fast, high quality plumbing service to our customers. Our customers are always right. We do it right the first time.

SERVICES

Emergency Services, Drain Cleaning, Bathtub & Shower Repair, Toilet Installation, Drain Installation, Pipe Installation, Sewer Services, Backflow Services, Electric Water Heater Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Sump Pump Repair, Tankless Water Heater Repair, Leak Detection, Toilet Repair, Pipe Repair, Water Heater Installation, Water Heater Repair, Garbage Disposal Repair, Gas Line Services, Garbage Disposal Installation, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Sump Pump Installation, Tankless Water Heater Installation, Water Heater Leak Repair, ,

Reviews

Ben B.
Ben B.
7/20/2023
Super fast and responsive - came same day. Very patient with our Noritz tankless water heater. All up and running very quickly. Would recommend!
Erica P.
Erica P.
07/07/2023 12:00:00 SA
My name is Erica and a couple of weeks ago I wrote a negative review that I had to delete. I must say the opposite is now true thanks to a top company official named Aiden and a great employee Gilmer who heard my discontent, sincerely apologized, and completed the installation of my Kangen Water system for free! Aiden restored my faith in the name of this company, and the worker he sent to complete the installation would not accept a tip. He made it clear that I was to be made whole and complete. Aiden made me smile and I highly recommend Discount Plumbing Rooter Company.
A L.
A L.
6/14/2023
STRESS-FREE experience getting my garbage disposal fixed!!! They reached out right away to schedule someone the SAME morning. They communicated  about each step - when someone would be by, a profile of WHO would be coming, confirming when they were on their way. They are very tech savvy, so it was nice to get text updates and an email invoice after the visit.
Rafael, the technician, was super friendly, professional and respectful. I didn't even have to ask him to take off his shoes because he already had booties to wear over his shoes when he arrived.
The visit was free and once they give an estimate, there is no pressure to use their services. There's a fixed pricing system where they look up the service and how much it cost - reassuring that they are not jacking up the prices. I did end up using their services and Rafael was able to fix the problem within the hour.
I see why they have such high Yelp ratings. Would definitely recommend!!
*TIP: they offer a cash discount ;).
Mea H.
Mea H.
4/25/2023
Last weekend, for no discernable reason, our garbage disposal stopped working. We figured that plumbing was too important to attempt to fix ourselves so we did the only thing that made sense: we called Discount Plumbing.

Not only did Discount Plumbing have an opening on that very Sunday, they were able to come earlier than the appointed time! Ricardo (who had fixed our sink once before) and Fred arrived prepared with everything from a super long pipe snake to shoe coverings to keep the floor clean.

Ricardo and Fred were amazing. They diagnosed and fixed the mysterious clog in the sink (which turned out to be ancient baby wipes!) and cleaned up after they were done. It is a huge relief to have a reliable, friendly, and professional plumber nearby. Thank you!
Chloe H.
Chloe H.
4/15/2023
Plumbing issues can be a pain but I'm glad Discount Plumbing Rooter was there to help me out. My experience from scheduling to the job execution was timely, efficient, and great. Aiden was able to fit me in with a next-day service and even with some changes on my end, he was extremely accommodating. The communication leading up to the appointment was so helpful! Loved the fun fact about the technician along with a photo.

Mike was our technician and he was very patient and efficient. His explanations throughout the process was helpful and I appreciated him for giving me some tips to preserve my older, sf pipes! Thanks Mike & the team!

Also, make sure to use the coupons on this Yelp page for the service!
Dave P.
Dave P.
08/03/2023 12:00:00 SA
Sent an email to about 10 plumbers asking for a very standard job of replace a water heater. Spelled out exactly what I was needing done. This company insisted on delivering their bid to me over the phone. Their bid of $2,400 was the highest of the 10 responses I received.  They proceeded to tell me why they are special and should charge more. License, bonded, water heater supplier, response time. None of these were differentiators. All the plumbers I reach out to were licensed, bonded, got water heater from major supplier that supplies all of SF, all responded quickly and have track records of quality work.

After I told them it was the highest bid the salesman told me he'd do the job for $100 less than the lowest bid. So I said ok, forwarded him the lowest bid email and didn't hear back from him. I followed up and he began to make excuses - asked to see the description of the work from the lowest bidder  (it was in the email I forwarded to him). When I asked if he would do the work for the amount he promised, he replied with we are just swapping the water heater? to which I replied what did your [highest] bid include? To which he never responded.

He Basically tried to muddy the water, drag his feet, imply he was going to cut corners and back out of an agreement.

Not impressed with their tactics and empty promises. Claim to be fast responses until they decide to ghost you.

At the end of the day I got the work done for $1,750 versus their $2,400 bid.
Travis M.
Travis M.
7/19/2023
Carlos came and diagnosed our problem, and fixed it within an hour at a reasonable price. Great work, would recommend!!
Jeremy V.
Jeremy V.
6/22/2023
I had my water heater break down on me and the water was so cold I couldn't shower. Carlos came right on over and figured out that I needed a new water heater. The following day, he had the new one installed, gave me a good deal, and now I'm back to being happy with hot water!
Thank you Carlos!
Brian T.
Brian T.
7/18/2023
Michael came over and quickly assessed we had a bigger problem on our hands than just a slow draining tub. He clearly explained that our issue laid further down to the p trap and that he would need to access piping in the wall to further assess and repair.  During the repair, he was upfront with costs and very communicative, taking the time to explain the work and send pictures since we weren't able to be there in person.  I would highly recommend working with him if you need their help!
Bill G.
Bill G.
7/20/2023
Repeat customer here - we had another plumbing issue and called Discount Plumbing. They promptly dispatched Antonio Landeros who quickly diagnosed the problem and found the most economical yet correct way to fix the problem.
Antonio comprehensively inspected our plumbing system and advised as to some repairs to be made now to avoid a much larger problem down the road. Being in the construction trade, I knew his advice to be proper and timely.
I'm a forty year resident of SF and have dealt with many vendors over that time, some good, some bad, and some awful.  I'm completely happy with all aspects of Discount Plumbing's services.
Gabriel W.
Gabriel W.
7/16/2023
Discount Plumbing guys showed up in Pacifica today to fix my leaky toilet. They were great. Friendly, informative, helpful, and skilled. They fixed the problem, and were lovely to deal with.

Also...the people in the office, on the phone were also especially nice, friendly and helpful.

I recommend this company for any plumbing needs. Without hesitation.
Heidi L.
Heidi L.
07/05/2023 12:00:00 SA
Efrain came out on 4th of July to check out my busted water heater. He was super personable, explained everything clearly and carefully and promised he could come out the following day to replace the water heater. After agreeing to the quote, he promised to arrive first thing in the morning. He arrived around 9am and finished around 11:30am while being super thorough with some other questions I had. We have used Discount Plumbing Rooter in the past and they have continued to satisfy us with their service. Highly recommend Efrain and this company!
Laura B.
Laura B.
07/01/2023 12:00:00 SA
Really great customer service - came out super fast and snaked our drain to solve our clogged sink problem
Andrea C.
Andrea C.
07/03/2023 12:00:00 SA
Carlos came here immediately and fixed my problem with a clogged toilet and leaking shower. Wonderful and professional service. Will use them again! 5 stars.
Linh P.
Linh P.
06/05/2023 12:00:00 SA
Simon and Connor did a great job on our site, they quickly find the issue and unclog the drain.
Xianjun Z.
Xianjun Z.
7/20/2023
I rarely write reviews but I have to give a huge shout-out to Breyman and Magno who resolved our sewer backup issue like a breeze! They showed up onsite on time, evaluated the problem using professional tools that I rarely see other plumbing company use to detect the problem, and told us the root cause for the backup. They resolved the backup and made suggestions on how to avoid the issue if we don't want to replace our sewer line right away. They also cleaned up all the areas after the work and left us nothing to worry about. If you need a plumber - look no further.
Mims M.
Mims M.
3/14/2023
Efrain Palafox is our go-to person at Discount Plumbing - everyone there is good, but as he's been out to our old 1930's Sunset house three times in over the past few years, we have a relationship with him!

Each time he has come out, he has given 110% effort  into fixing our variety of plumbing issues - all with a smile! His experience is invaluable, and there's little he can't do.

The office is also efficient and friendly, and keeps us informed of availability, arrival confirmations, and billing. They are competitive price-wise, and guarantee their work.
B G.
B G.
6/19/2023
I had a badly clogged toilet and I scheduled it with solid person on the phone, Yachua came on time and was polite, straight, and did great work. Problem solved. Very clear communication with email and text.
Linda M.
Linda M.
6/16/2023
5 stars for the service (service the water heater & snake the ground floor shower). Carlos was very efficient, explained everything he was doing, and didn't mind that I watched (I was curious, not untrusting - couldn't wait to see the brown crud come out of the water heater!)

5 stars for the process. Great use of tech to keep me informed at every step, including pictures, texting, email, phone. The goldilocks version - not too much, not too little. Just right.

In my speed dial now.
Stuart G.
Stuart G.
06/03/2023 12:00:00 SA
Fast response, professional communication including notification of being on the way with technician photo. Provided a free estimate after assessing in person. Cleared clogged lightwell drain with super snake, accessing thru bathroom not the roof. Left bathroom and bathtub clean.  Wore shoe covers in the house to keep it clean.  Provided 1 month warranty. Gave a $50 yelp discount. They do charge 3% to use a credit card.
Jason N.
Jason N.
6/13/2023
I have recently dropped an item inside the toilet and it became clogged. I then decided to call discount plumbing to help my problem. Their plumber came and give a free estimate but it was ridiculous. He wants to charge me $375 for unclogging the toilet and keeps telling me that I need to change the toilet. He also told me that the service was going to be a total of $1200?!!. As I feel scammed, I decided to call other plumbing and they get the job done with very reasonable prices and guess what my toilet is not an issue, its just a simple unclogging done within 10 minutes.

Be careful when using discount plumbing as apparently of their plumbers does not care about your issue, they just want your money.

AVOID!!
Frank S.
Frank S.
03/02/2023 12:00:00 SA
Original review can be found below for informational purposes. However I want to say that the company has absolutely redeemed themselves in my eyes. After posting the review I had three individuals from the company reach out to apologize, take ownership of the mistake and offer to help. Even going so far as to offer to send someone out to remove all the stickers for me, which I had already done by this time and so was unnecessary. I truly appreciate the concern and outreach from the company as it shows they truly listen and care about their customers and reputation among them.

Very disappointed. Have engaged with them twice the first time was fine. The second time when having them out for a free evaluation I was notified there was actually a reimbursable 200 dollar charge, which is what it is. Just wish it was stayed up front. After isolating the issue their tech said they'd get back to us in a few days with an estimate. We were leaving town for the holidays and I asked that they get back to us within a day or two so we could plan for addressing the issue on our return. Heard nothing and called the tech two weeks later, said they'd need some more time so we let it sit until we returned. Nearly a month later we finally get a quote which seemed a bit high, and discover that they technician had plastered every single water heater with advertising stickers that are designed to tear when peeling them off. Shopped around and got a better quote from a plumber who doesn't use your water heater as a billboard without asking. Never again.
Sandeep T.
Sandeep T.
06/01/2023 12:00:00 SA
Discount plumbing and Elmer particularly has been super helpful and prompt in fixing our plumbing needs . Highly recommend to everyone !
Jim R.
Jim R.
5/21/2023
Water was leaking from the water heater discovered Saturday night. First thing Sunday morning, Ricardo the plumber was on the job, getting it done! He gave me a fair price for replacement and installation and we had hot water flowing before noon. The service was excellent, done at a fair price! Discount plumbing is highly recommended!
Dakota T.
Dakota T.
09/01/2022 12:00:00 SA
My landlord set up an appointment with Discount Plumbing Rooter seemingly very quickly to help with a broken tankless water heater. This day I was the only person working from home at my house and having service people over alone as a female always makes me a bit nervous. Discount Plumbing sent me a text confirming the appointment and then closer to the appointment they sent me another text confirming who would be coming with a picture and fun fact. This made me feel so much more at ease knowing exactly who would be coming.
Rafael M.
Rafael M.
03/10/2023 12:00:00 SA
We had leak in our roof drain. We called and a couple of hours later Carlos showed up and gave us great service. He ran us through our options and then did the work. It was well done and finished quickly. Would definitely use again and they are highly recommended. Give them a call for your plumbing needs.
Josette L.
Josette L.
5/19/2023
In the course of getting bids for a big plumbing job, Discount provided what seemed like an exorbitantly high price.  A licensed, smaller competitor submitted a bid for approximately one half of Discount's quote.  I hired the competitor, who did a fine job.  Just before I hired the competitor, Discount called me regarding the status of the job, and asked about the competitor's bid.  When I told them, Discount offered to do the job for the same price that the competitor had quoted.  Discount certainly wouldn't offer to do the work at the much lower price if they weren't making enough of a profit from the job to justify doing it.  So Discount was going to rip me off for twice the price (several thousands of dollars), if they could.  

Perhaps the name Discount is their inside joke; the Discount happens when, after potential marks reject their exorbitant quotes, they have to lower their prices, although I wouldn't expect this to happen significantly with the smaller jobs.

Be careful when dealing with this company.  Get several bids, and consider using smaller outfits that don't have Discount's overhead, and have better business ethics.
Nathan U.
Nathan U.
03/08/2023 12:00:00 SA
They saved the day again. Carlos helped me clear a rain gutter before the storm. Very polite and speedy service!
Eddie C.
Eddie C.
05/10/2023 12:00:00 SA
Franklin replaced our tankless water heater and shower head in a timely manner. He and the team walked me through different options and provided the best advice for our needs. Franklin and team are skilled, trustworthy and reliable. He is my go-to for all plumbing needs.
Kenneth H.
Kenneth H.
5/22/2023
LB and Ricardo came out and helped us uncap and fix our natural gas line which was capped.  They were great and professional. I'm only giving it a 4 star rating because the price for this service was pretty high for how long it took.  But the service and scheduling were good.
Mark E. S.
Mark E. S.
04/01/2023 12:00:00 SA
That did a spectacular job when our commercial hot water heater failed! I own an events venue, so it was imperative that we get it replaced quickly. They were fantastic to work with!
Rachael S.
Rachael S.
6/27/2023
Franklin was helpful, solved the problem quickly and took the time to educate me on what was going on- would definitely call him again for other issues!
Brian R.
Brian R.
4/21/2023
Carlos G from Discount Plumbing was very responsive and efficient and diagnosing and solving our plumbing issue (a clog farther down the sewer line that was causing the shower drain to fill when the toilet is flushed). Would recommend!
Russell M.
Russell M.
9/22/2022
Discount Plumbing quoted me $800 for replacing the fill valve and flapper valve on two toilets. This included a $75 discount for writing a positive review in their presence (hint - re: trustworthiness of other reviews).

I checked the cost of these parts, and they came to $16 per toilet at Cole Hardware. With zero plumbing experience and no tools, I was able to fit them myself in 20 minutes per toilet.

If you have a leaking toilet tank, I'd recommend going this route. The fix is quick and easy, Cole Hardware staff were helpful in helping me pick out the correct parts, and there are plenty of YouTube videos if you need that little extra confidence.

Update: a manager from the business called me shortly after posting this review, to apologize for a mistakenly high quotation (the second toilet should have been cheaper, given it was the same call out) and to say the plumber would be re-trained. I pointed out that he also spoke to his manager about the quote (reducing it to $625, which was also above where it should have been) - so there may be some wider re-training needed. In reading the other one-star reviews here, this appears not to be an isolated experience.

He told me there was no requirement to write a positive review for the $75 discount (just a review in the presence of the plumber). If you have the chutzpah to write an honest - perhaps neutral/negative - review and show it for a discount, I envy you.
Alex J.
Alex J.
4/16/2023
Antonio helped us clear a drain clog in our kitchen sink on the weekend. He was friendly, knowledgeable, and professional, and he made sure the job was done well! Antonio also  cleaned up the area afterwards, which I appreciated.
Kothai S.
Kothai S.
05/04/2023 12:00:00 SA
Had a recent issue with the pre-rinse sink for our restaurant. It was a Saturday after a week of wet weather and just incredibly difficult to get anyone to come out to help us. Luckily found Discount Plumbling on yelp and they were great!! Thanks to Carol for helping us get things repaired same day. She was obviously overwhelmed with calls but made a few calls and was able to get someone out to us in route to another location. Small business is tough in this city and people like Carol definitely understand that.

thanks!!
Alvaro C.
Alvaro C.
12/05/2022 12:00:00 SA
Plumbing can be very stressful but these guys made sure I felt secure at the end of the project and that's what matters most when things are said and done!

Thanks!
Crystal H.
Crystal H.
11/20/2022
Antonio S. came through in a pinch on a Sunday afternoon within ~12 hours of me submitting the website request to troubleshoot our bathroom sink which wasn't draining.

The rate was competitive - we were quoted and charged $375 (drain maintenance/snaking) + $150 (replacement pee trap + labor) for two solid hours of work. Other companies I reached out to quoted $355/hr.

Antonio was friendly, professional, helpful, and happy to answer all of our questions. Would recommend!
Sandie L.
Sandie L.
04/08/2023 12:00:00 SA
Yachua did excellent work. He was quick to identify the problem. He was very courteous and knowledgeable. Would definitely hire him again.
Tonee W.
Tonee W.
11/08/2022 12:00:00 SA
I'm very happy with the service.    I had another estimate given by another plumbing company but I chose Discount Plumbing because Ricardo was upfront and knowledgeable about the work that had to be done.  Unlike the other plumber who was condescending and pushy, Ricardo listened while I explained the issues on the faucets.

The work wasn't easy.  The kitchen faucet was a difficult job.  The food disposer was in the way as the valves and hoses were behind it.  Ricardo took it out and installed what was necessary and even cleaned the pipe that attaches from the disposer to the drain.  He worked on the job for four hours with no breaks.  He cleaned up after the job and left with great working faucets.  I'm happy with the work and Ricardo showed such professionalism.

Thank you for a great job.  I highly recommend Discount plumbing and Ricardo.
Sue N.
Sue N.
6/26/2023
Everything was exceptional. Brian really knew what he was doing and quickly took care of the problems. I was very impressed.
Natalia L.
Natalia L.
6/22/2023
Marcus came to the rescue within minutes of our call! He gave us a detailed estimate and quickly got to work fixing three toilets and three faucets, which was way beyond the original scope of work that we had called for. Marcus left everything clean and functioning beautifully and was extremely accommodating--we are so happy with the results! Not the first time that Discount Plumbing saves our bathrooms and I'm sure it won't be the last!
Phill F.
Phill F.
8/30/2022
Had a plumber come out to look at my water heater, he was nice but immediately starting quoting me to replace the entire unit without even opening the window and taking a proper look at it.

Had to tell him to look at it properly. When I asked him to test the thermocouple he didn't even have a volt meter or any tools with him. How can you be a tradesmen without any tools?

You might fool most people by just convincing them to replace their entire water heater, but it's unethical. You should actually try to fix things first.
James B.
James B.
4/21/2023
Discount Plumbing did a great job at responding to my request in a timely manner.  They were good about letting me know when their technician, Carlos would arrive.

Carlos did a great job with our kitchen sink - fast and efficient.  He also provided some guidance on how to repair our shower too and keep our sink drain clean too.  Great work!
Polly S.
Polly S.
6/17/2023
Connor Griffin is a professional. Great attention to quality of his work, customer needs, honest, fast...  The price was higher than another estimate until he helped me understand how they lowballed the bid by quality of materials.  And did me a great deal on a second unexpected project.  Very happy I went with the company and they sent Connor-- thank you.
Nikko M.
Nikko M.
04/06/2023 12:00:00 SA
I recently had the pleasure of working with Discount Plumbing and their plumber, Breyman, and I couldn't be happier with the service I received. I had a stubborn clogged sink that had been giving me trouble and I had tried everything I could think of to fix it on my own.

After reaching out to Discount Plumbing, Breyman arrived at my home promptly and was incredibly professional and courteous throughout the entire process. He took the time to explain what he was doing and why, and he was very thorough in his work. He was able to quickly diagnose the issue with my sink and get it cleared up in no time at all.

What really impressed me about Discount Plumbing and Breyman was their attention to detail and commitment to providing exceptional service. They didn't just fix my sink and call it a day; they took the time to make sure everything was working properly and even gave me some tips on how to prevent similar issues in the future.

Overall, I couldn't be happier with the service I received from Discount Plumbing and Breyman. They were prompt, professional, and did an excellent job of fixing my plumbing issue. I would highly recommend them to anyone in need of plumbing services. Thank you, Discount Plumbing and Breyman!
Raphaella R.
Raphaella R.
3/13/2023
My whole line was clogged, garbage disposal and tub.My tub was full of grease from the back up. Ricardo and Edgar fixed my issues within a hour. And cleannnned all the grease and debris from my tub. I am more than Thankful. They were honest and trustworthy. I would highly recommend them for your plumbing needs.... Raphaella
Ashley K.
Ashley K.
03/06/2023 12:00:00 SA
We have had an excellent experience with Discount Plumbing. Carlos Gallardo came out and fixed an issue withour kitchen faucet that we've been having for years! We've had multiple people come out and no one has been able to fix the issue until Carlos. He is quick and knowledgeable and I would highly recommend!
Cy L.
Cy L.
3/20/2023
Ricardo fixed my clogged tub really quickly and didn't mind me looking over his shoulder, he looked for every discount possible to get the price as low as possible which was a huge help.
Communication with these folks from the gettiwas also really solid, they were timely, they called me a half an hour before arriving and texted me as well. Thanks for getting my tub fixed as painless as possible!
Michelle C.
Michelle C.
10/29/2021
**UPDATE** The customer service manager, Kevin, reached out to me apologizing for the misquote I had earlier. He said Connor was a new tech and that was the reason he misquoted us. However, we own several rental properties around the Bay Area and it just so happened that a week later we had another hot water heater issue. Our property manager inadvertently called Discount Plumbing, not knowing about the other misquote/issues with our previous property, and Efrain, another technician came out. Efrain repaired the water heater and charged us $1,500. The repair failed to work. Efrain came back out and then misquoted us the SAME amount $3,000 for 1 water heater replacement, $5,000 for two. Unbelievable! We went with another company that charged us $1,900 for an entire replacement.
*AVOID DISCOUNT PLUMBING AT ALL COSTS UNLESS YOU WANT TO GET SCAMMED*.

Every other company I called was $1,000-1,500 less than what discount plumbing quoted me. Use Hotter Water heaters instead. We know several property managers around the Bay and will advise everyone to avoid this company at all costs - for plumbing and hot water heater repair. What's also ridiculous? We still haven't gotten our money back for the failed $1,500 repair. We were told Discount Plumbing would be in touch. At this rate, they need to give us a refund AND a credit. Price gouging and disingenuous customer service at it's finest. My tech is new, when another, senior tech came out and quoted us the same. Yeah, right!
Connor G.
Connor G.
03/04/2023 12:00:00 SA
Awesome experience with discount plumbing.
Nobody ever wants to need a plumber, but I sure did need one yesterday!
My wife called me when I was at work yesterday and there was a smell coming from the Crawlspace.
We called discount plumbing again (maybe the 3rd time) and Simon was sent out.
Turns out there was a leak in the sewage line in the Crawlspace.
Simon begun with clearing the line then performed a small repair and gave us the option to simply perform a re-pipe.
He spent the whole day and changed all of our under the house pipes.
Wonderful experice
Susana F.
Susana F.
03/09/2023 12:00:00 SA
Mike M. came on a Saturday, he was very professional, efficient and knowledgeable in finding the source of the leak.  He did a great job in finding the source of the leak on the first call.  He explained the problem and options for replacement.  If he could find a replacement pipe that could fit with the current pipes or if not, then we had to replace the whole T pipe set.  Fortunately, he was able to find a pipe to fit and he came back to replace it later.  Overall, the problem was detected and fixed quickly.  Very happy with the results.
Ashley K.
Ashley K.
07/12/2022 12:00:00 SA
PRO: Very quick to respond for emergency service (sewer line blocked and overflowing) and performed this service to my satisfaction.
CON: Way too pushy to upsell full replacement of the sewer line, which is likely needed, but I didn't appreciate being pressured to make that decision on the spot, especially once the emergency had been resolved. Also the pricing quoted for this job is more than double the competitive quotes I have received for the same job
Jon S.
Jon S.
05/08/2023 12:00:00 SA
We had a backup at our main sewer back-flow valve.  Discount plumber was the first to respond, set a same day appointment and even let me know when an earlier time skit opened up.  The arrived on schedule and fixed it fast.
Nicole M.
Nicole M.
5/24/2023
Professional, kind and efficient service. Antonio helped me understand what the issue was and walked me through how it was resolved. Rate was comparable with the other quotes I got.
Hannah C.
Hannah C.
2/23/2023
Ricardo was respectful of my home and kept the work area clean and tidy. He worked quickly and efficiently, and within a short time, our drain was unclogged. He explained to me what he did and gave me some helpful tips to prevent the problem from recurring in the future.

He went above and beyond to ensure that the job was done right the first time, and he took the time to answer all my questions and address any concerns I had.

I would highly recommend Ricardo to anyone in need of plumbing services, and I will definitely be using his services again in the future!!
Jai G.
Jai G.
2/23/2023
I called for a quote & was greeted by a super friendly young lady. They were able to get someone out to give me a quote same like within an hour Saul & Lazaro came & fixed my plumbing issue. Super nice , thorough , honest men. Thank you for getting my salon shampoo bowl up & running properly.
Liliann V.
Liliann V.
2/17/2023
The company is above and beyond! Ricardo is honest, reliable, knowledgeable and great professionalism. Highly recommend this company for any plumbing issues.
Hung F.
Hung F.
12/28/2022
Discount plumbing has been amazing. We moved into a new house and there have been so many surprises. From replacing kitchen pipes, to repairing a gas leak, to snaking the backyard drain after a storm - discount plumbing has been super reliable and responsive.
Kerry M.
Kerry M.
5/16/2022
EDIT: changing my stars to 4, not related to the service because Carlos was very nice and i appreciated the service, and honestly needed the toilet. But something that was brought to my attention was how much I overpaid. I was told I needed a new toilet, and it turned out to be $985. He didn't charge me for the service, just the toilet. Now while it is my fault that I didn't question day of, or search for prices...i felt like i had no choice because my old toilet was already taken off. I guess the point for the edit is to make sure you double check what you're paying for, completely my fault for not doing so but again considering the circumstances I felt a bit pressured into it.

a clogged toilet and was able to have someone come out next day, Carlos was amazing! Informative and thorough! I love how they not only call a half hour before they are coming, but give you the plumbers name and picture!

I unfortunately had to purchase a new toilet, which I wasn't expecting but what can ya do.

Will absolutely be using discount plumbing again!
Laura G.
Laura G.
12/16/2022
I was nervous this place was going to be a scam or something based on all the good reviews. Glad I ignored that terrible instinct! My hot water heater died. Michael came within the agreed-upon window and diagnosed the issue. He replaced it the same day for a price that was fair. The communication was great.
Herman L.
Herman L.
02/06/2023 12:00:00 SA
I called these folks because of their positive Yelp reviews. Garage drain was clogged not due to recent rains, but rather backed up sewage waste. Everytime I call their main number, someone always picks up which is a great attribute to have especially for an urgent service matter.

Steven C. came out, assessed the situation, quoted me and quickly cleared the main. He then gave me the low-down on what he saw and recommendations to prevent future clogs. Service was pricey, but let's be real...seeing, smelling, touching, and sometimes, tasting other people's logs and lemonade aren't pleasant to say the least! Thanks, DP!
Daniel D.
Daniel D.
4/13/2023
Top notch experience with Discount who quickly installed our hybrid water heater -- Michael was awesome, dedicated, and a tremendous communicator, from estimate to execution. Would highly recommend to anyone in need of water heater repair or installation.
Chris A.
Chris A.
04/10/2023 12:00:00 SA
Online scheduling is great. Very responsive. Professional and quick. Not cheap but did not shop around.
Cilla T.
Cilla T.
09/12/2022 12:00:00 SA
Discount Plumbing offered flexible quick appointments for my issue. Steven was very polite, wore a mask the whole time and even came prepared with booties for his shoes. He thoroughly and patiently explained what needed to be addressed, and why a permit for a small issue was not really needed. Highly recommend this very responsive company!
Michael M.
Michael M.
11/13/2022
Ricardo was awesome. He came out super quickly to deal with our drain blockage, gave me a quote ahead of time, as was nothing but professional. The work ended up taking longer than expected, but he kept at it and cleaned up wonderfully.
Grantland G.
Grantland G.
10/16/2022
Our angle valve failed and I foolishly tried to fix.  Called up Discount who sent over Brian G. in 30 minutes and had us fixed up ASAP.

They replaced the angle valve and fill valve which was also bad amd did not over charge even though this was on a Sunday!

Will happily use again.
Aimee F.
Aimee F.
11/10/2022 12:00:00 SA
We were able to get a plumber in the next day to fix our leaky toilet. LB provided quick and quality service, will be using them again!
Yan Z.
Yan Z.
09/07/2021 12:00:00 SA
They were the only plumber available on the same day I called for a toilet repair. Antonio came over promptly, explained the costs, and quickly fixed the issue! He was very courteous and professional - wore a mask the whole time and shoe covers inside my house. We even chatted a bit about art.

10/10 wouldn't hesitate to call them again for an emergency issue.
Rtwo D.
Rtwo D.
03/08/2023 12:00:00 SA
I come from a background in plumbing and mechanical, so I know a decent mechanic when I see one. Michael came on time (as promised), communicated frequently--even when it was bad news--and finished on time. He and Carlos fixed my sewer problem, repaired my hydronic system in the slab and cleaned up afterwards. I am happy to recommend them for their professionalism, work quality and timeliness.
Cristina M.
Cristina M.
10/21/2022
Excellent service and communication. Fast, reliable and efficient from start to finish.
Rachel R.
Rachel R.
11/13/2022
Ricardo was able to come early to fix our slow draining sink in our bathroom and did so quickly and efficiently. He talked us through what he'd be doing and was in and out in about an hour with our sink draining perfectly. Left our bathroom nice and clean and I appreciated that he wore booties inside.

Thank you Ricardo for great service!!
Thomas L.
Thomas L.
1/20/2022
Called to get a quote for a straightforward gas line installation for my dryer. I confirmed that this may be a 3-4 hour job.The plumber came and quoted me $1700, which was laughable because they advertise everywhere that they are 15-20% cheaper than others.

I had several other quotes ranging from $300-600, so I obviously didn't go with this plumbing company.

Positives about this company is that the booking and communication from their system is pretty good. They call to confirm appointments so I appreciated that, but their ridiculous pricing is having me go elsewhere. This company hella overcharges.
Daniel C.
Daniel C.
11/09/2022 12:00:00 SA
Had a slow draining bathtub and scheduled for a free estimate. There were some hiccups with the scheduling process but they eventually made it out and Antonio was so helpful and cheery and was able to clear it despite the old pipes. It is pricier than other places, but the other plumber I called couldn't clear the clog and barely looked at the problem before trying it and giving up. Antonio on the other hand was very knowledgeable and helped inspect and answer questions for us, and even briefly checked out an unrelated leak for us. Def the guys to call if you want something finished after exhausting other options.
Joshua J.
Joshua J.
10/20/2022
Wow! Best plumber experience... super easy to get a hold of, really responsive, professional. First tech couldn't nail down the diagnosis but he got another one out quickly, who figured it out.  Will be my first call next time!  Highly recommended!!
Bob B.
Bob B.
9/19/2022
The business name Discount is very misleading. We called 3-4 plumbers, detailed exactly what work needed to be done. Most provided an estimate by phone. Discount however would not give a quote, rather required an appointment be made. That was not the issue.
The concern I had and why we didn't use then was that their price was roughly 3-4 times higher than the other quotes received. Had we known that upfront, there would have been no need to waste either their time or mine,
A suggestion - be more transparent over the phone. Perhaps their business model works best by not disclosing pricing up front. However be careful of seeing the name Discount and expecting a competitive price
N M.
N M.
9/15/2021
OK, this is my last update on the job Discount Plumbing performed fixing my leaking shower.

They immediately took action to correct the problem in a honest and professional manner. They replaced the old shower system with a new one at a reasonable cost.

Rough start but a excellent outcome.
Fay Z.
Fay Z.
11/09/2022 12:00:00 SA
This morning a technician Ricardo , a sweet, happy man , came and replaced our not working disposal in the kitchen and did an extra repair work without cost on us. Very efficient work at a reasonable price.
I'd strongly recommend this business for my friends in the future!

Fay
Maggie H.
Maggie H.
11/08/2022 12:00:00 SA
this company rip people off but no moral to keep their promise.

I had services from this for installing water heater. The water heater purchased by them. They said they would keep one year warranty parts and labor but half year the water heater broken , they refused to do anything.

they wanted to charge another $800 for under warranty work ??? It is crazy and ridiculous.
Toto B.
Toto B.
7/24/2022
The great: They come on time, are polite, do a nice job, answer any question, leave the house clean
The bad: they are beyond expensive ; the name of the company is really misleading.  I was charged $3,550 to replace a 50 Gal water heater. With the cost of material at ~$1,000, this means labor was charged $2,550 for 2.5 hours of work ie $1K/ hour. This is kind of lawyer fee! I was in a rush to fix the water heater and selected them on their high rating but reading the reviews now in more details it looks their prices are beyond expensive.
Gary B.
Gary B.
3/15/2023
WE needed help fast to be able to fix the water connection below the kitchen sink so we could hook up our new dishwasher.  Rafael showed up  within half an hour and did his expert job professionally and perfectly.  This is not the first time I have relied on Discount Plumbing and Rooter for help and it wont be the last I am sure.  I highly recommend them and if you're lucky enough to get Raphael its an aditonal bonus.
Tal H.
Tal H.
08/10/2022 12:00:00 SA
Our main drain was clogged causing our downstairs shower to over flow. Discount Plumbing Rooter came in within three hours of making the call. They made a few attempts and eventually was successful. They were very professional and left everything nice and clean in the shower, and even fixed a problem with the toilet we were unaware of. Highly recommend!
Daniel L.
Daniel L.
10/09/2022 12:00:00 SA
I called Discount Plumbing Rooter on Sunday at 1:00pm with a dire clogged sewer pipe at my father's Noe Valley building. Brian G. was there within two hours and had the clog removed within two hours. I highly recommend the water jet clog removal trailer it worked instantly in my situation. Brian then ran a camera to ensure it was free and clear prior to leaving. Thank you!!! Discount Plumbing Rooter.

Dan, San Francisco
Melroy S.
Melroy S.
9/14/2022
We had a leak under the sink while we had guests over. Tony Salazar came over, found the root cause, and fixed it within an hour from the time we called. He was professional, and did a fantastic job. Would call him again for future issues.
Ryan H.
Ryan H.
03/04/2023 12:00:00 SA
I highly recommend Discount Plumbing. I called them in a pinch today (a Saturday afternoon) when sewage was backing up into my bathroom and I was unable to fix the problem. Within only about two hours, one of their plumbers, Fred, had arrived at my home - a great response time for a weekend day. Fred took the time to properly diagnose the problem, explained what he was doing every step of the way, and had the problem cleared up in no time. He was kind, courteous and professional, and answered all my questions. I'm really happy with his service and will go straight to Discount Plumbing if I need assistance again down the road.
Angela G.
Angela G.
03/04/2023 12:00:00 SA
Our kitchen sink pipe had a leak problem and we needed an immediate fix on this stormy Saturday morning. Saul came to our rescue even on this stormy day! He didn't up-charge us either for coming on a weekend. Saul is very professional, friendly, and honest. He gave us a reasonable estimate. If you are in need of an urgent fix, rain or shine, Saul of Discount Plumbing Rooter will come to your rescue!  Thanks Saul for being honest and professional!
Maria M.
Maria M.
02/11/2023 12:00:00 SA
Fred and Ricardo were amazing and incredibly knowledgeable of their trade, it was refreshing. Great job. They fixed the drain clog and reinstalled bathroom sink pipes. Pricey but dependable. I've used there services twice for urgent repairs.
Justine S.
Justine S.
6/15/2022
I scheduled an appointment with them a few days in advance to unclog my bathtub drain. Carlos was the tech that stopped by - he was very polite, had a mask on, and put on shoe covers before entering the apartment. He was very efficient with the job and even showed me to how to maintain the drain to prevent as much hair from clogging the tub in the future. Thank you Carlos!
Saba G.
Saba G.
7/14/2022
I could not recommend Discount Plumbing Rooter enough for your next plumbing job!

Efrain was such a delight to have in our home to fix a bad plumbing job!

Efrain's transparency and kindness are what bring me here to write this review. He walked us through what went wrong with the previous plumber (we found out that the previous guy used junkyard appliances) and showed us the brand new appliances he used to fix it. This was certainly a quality job and Efrain insisted that if we have any issues in the future, just give him a call!

Don't be a fool and book with Discount Plumbing!!!
Sam W.
Sam W.
2/27/2023
Ricardo came out and quickly fixed my broken garbage disposal. He was very friendly and professional. The whole process from scheduling to morning of text updates from the company was handled very professionally and efficiently. I'd use this company's services again.
Taylor R.
Taylor R.
08/11/2022 12:00:00 SA
This was my first time hiring a plumbing service and it turned out my water heater was severely leaking backwards into a corner so I couldn't see it. I'm SO glad I had Discount Plumbing Rooter come because they were able to disconnect my old water heater and install a new one all in the same day of just my initial estimate visit. The worker went above and beyond to protect my stairs, he worked all day and was so considerate and helpful as well as communicative of his process throughout the whole day. I will only be using this company from now on!
Sharon B.
Sharon B.
8/29/2022
On Monday morning at 8 AM I was given a confirmation of a 3 PM -5PM appt that afternoon. At 4:30 PM on Monday I was told that they could not come that day and that the first time they could reschedule me was Thursday or Friday. I understand that techs sometimes get busier than they expected but to give someone a confirmed appointment and then not be able to reschedule for four or five days is completely unacceptable.
A C.
A C.
10/27/2021
Absolutely garbage service

They can't for the life of them figure out scheduling - never contact you with accurate times of IF or WHEN they are going to show up. You get automated emails/texts with dates and times and no one shows up. And when you call to find out they have zero clue and the cycle just repeats itself.

So they fixed a sewer pipe in my garage and then this past weekend with the rainstorm gallons of water were coming up from what appears to have been improperly sealed. I understand they were probably overwhelmed with calls but they literally never called us back despite calling twice. We had to again of course constantly call them. They just sent people to my house way past the time they were supposed to show up again and of course it's not the right people. And the best part is par for the course they're telling me they can't find Jason and that I should try calling him.

And every time you call the person you were supposedly just speaking to has gone to lunch and you have to relay the info all over again and again.

And the managers are never available either to talk thru the millions of issues.

Absolute joke of a company. The amount of time they wasted offsets any discount they provide.
Gilmar G.
Gilmar G.
2/23/2023
I had a clogged kitchen sink Called multiple plumbing companies not able to get anyone dame day then called discount plumbing they got to my place within an hour and Franklin the job plumber from discount got the job done fast and at a reasonable price. Will call them again in the future.
merkley m.
merkley m.
10/01/2021 12:00:00 SA
I used these guys twice in the last six months for the same reason. Had I not known what my plumbing problem was, I would have been screwed. Both times they initially tried to upsell me a $1400 high pressure clean out, no pun intended.

Both times they claimed there was no way they could get a snake into my normal sized clean out. Once I insisted they could because it had been done before, they quoted around $600 which is pretty much double other quotes. After playing hard ball, plus buying the $198 for $98 Yelp deal I ended up paying a total of $275, which is pretty much the going rate for a 20 minute snake job, meaning, the $198 for $98 is no deal at all. At best you come out even.

Both times, during the snaking, they made up other reasons to try to upsell me again, suggesting I had other problems I was positive I didn't have. Aka clogs further up the line.

The first time I literally had to coach the guy into snaking all the way to the street because he tried to quit and upsell me before he even let the snake travel the whole 25 feet to the street which I was monitoring with a flash light.

Of course as soon as the snake made it to the street, the clog was relieved.

Aka, he knew what he was doing by going half ass with the snake job in order to upsell. Not cool.

It was purely by accident that I used this company twice. The second time I had simply forgotten that they were the same company and they were the only ones available so late in the day.

You might be wondering how I could have the same problem twice in six months if I know so much about plumbing?

Baby wipes.

That's how. One day we will discover that baby wipes manufacturers & plumbers are in cahoots. :)

Frankly, I think most plumbing companies use the same tactics, upselling & hoping the customers don't know any better.

Oh, the second time they didn't replace the cover over the clean out on the sidewalk, so I have to replace that now too. Thanks!

I just hate knowing how many others who might not know how plumbing works are needlessly sold services they don't need.

UPDATE: after reading this review I received a cal from the company to apologize and offer consolation in the form of a refund. I didn't feel good about accepting it due to a Yelp review which I think should not be made to leverage such things.

I still have to give them credit for at least reaching out.

They also sent someone out to replace the cover over the drain.

I respect that.

I think this is my first novel.
Erhan E.
Erhan E.
4/25/2022
5 stars for the technician and the work he performed but 1 star for the pricing. So the average comes to 3 stars.

Technician did a good job on the water heater replacement. He was professional, polite, took care of the issues. 5 stars on that front.

Their service is expensive. The discount in their name is a misnomer I think. I realized how much I overpaid only after service was done and searched online for average prices for water heater replacement. I feel like I overpaid at least $1k! I don't think the situation being *sort of* emergency would justify the very high price. It was my mistake not to research prices first but still this should not be a reason to be overcharged.
Preeya P.
Preeya P.
08/02/2022 12:00:00 SA
I requested a quote Monday afternoon, on Tuesday morning Efrain came out and fixed it! I was a little worried about fitting it around my WFH hours but he came in the window and they texted me ahead of time. Efrain happily wore the N95 mask I provided. He was very kind and polite and unclogged the drain quickly. Highly recommend!
Feedback M.
Feedback M.
06/01/2022 12:00:00 SA
Stephen did a great job of fixing our sink drain pipe . It was a fairly complex job and Stephen executed it well . Discount plumbing was fast and responsive , finished job within 12 hours of first contact
Dave L.
Dave L.
5/16/2022
Robert and his team did a great job cleaning out and replacing part of my sewer lateral, not to mention removing a stuck router cable that another company had left. We had a tricky situation, with a hidden sewer trap and an unclear path to the sewer main. Robert did a bunch of due diligence, figuring out exactly where it was (after some understandable exploratory digging), and was able to roll with the surprises and come up with good solutions throughout the process.
Pebbles O.
Pebbles O.
10/01/2021 12:00:00 SA
We had a pipe bust within the walls of our garage, water was leaking inside the walls, leaking all into our garage, items were destroyed due to water damage.  I tried calling emergency plumbing companies within the Bay Area, and they all had a next day availability.  Let me remind you all this was an emergency situation and needed to addressed immediately!!!!  Finally I decided to go onto Craigslist under services and I found Discount plumbing ad.  They came out to my house within 45 minutes, there quote was very reasonable and they turned my water off and cut my pipes and replaced the pipe and some welding took place, they did an awesome job.

Carlos was an awesome plumber, he was so knowledgeable, he evaluated the condition of the pipes and jumped right in and fixed the problem.  He was so awesome, such a great worker, I have literally given his name to numerous friends and property owners because he was so good.

I actually placed a call into discount plumbing and requested if Carlos could come back out to my property to snake my lines.  They stated that Carlos would be here at 1:00 pm.

I highly recommend this company, they are reliable, they make themselves available and they do such good work explaining to you what is going on and how they can help.  They get the job done right.  And let me remind you all they are very reasonable as far as pricing wise.

I would personally like to Thank Carlos for coming out to help us with our plumbing issues.

Natalie Ortiz
Stephanie F.
Stephanie F.
11/21/2022
I called Discount Plumbing to flush my standard water heater. The office communicated very well leading up to my appointment. LB arrived and was able to provide fair pricing and great service.
Russ T.
Russ T.
05/03/2022 12:00:00 SA
Get a few quotes before choosing these guys. I ended up using a different plumber after each additional quote came back at less than half their estimated cost. They get a few points for being responsive and friendly durring the estimating and scheduling process.
Edward D.
Edward D.
12/15/2022
Carlos came today and installed a new kitchen faucet. Discount Plumbing is very easy to schedule with. Carlos did a great job. Left place cleaner than he found it. Really appreciate these folks.
Erica F.
Erica F.
12/12/2022 12:00:00 SA
Leaking gas pipe, plumber came unprepared. Asked me for some Windex to see where the leak is. Turned out it's a joint and they need to switch it out. Estimate was over a thousand bucks. Real head scratcher I must say. I'm a girl but every time something happens I watch YouTube to know what I'm up against. Kind of ridiculous.
Nina K.
Nina K.
06/07/2022 12:00:00 SA
I requested a quote Saturday morning. They contacted me by email within ten minutes, as advertised. I spoke with a representative over the phone, and they sent Fred over within one hour. He fixed the problem with our leaky pipe that connected to the dishwasher. He gave me a surprisingly reasonable estimate and we gave him the green light to start the process. From start to finish I'd say he took about one hour. Great service, efficient, professional. Thanks Discount Plumbing!!
Y.K. E.
Y.K. E.
12/29/2022
Stephen is very prompt, professional, knowledgeable & friendly.  Because social distancing is still very important to me, he is extremely accommodating & is able to communicate by phone and email throughout entire process.  Discount Plumbing Rooter utilizes all the latest technology so their clients are conveniently & expeditiously served with excellent results.  I highly recommend Discount Plumbing Rooter & their team!
Ricky S.
Ricky S.
12/05/2022 12:00:00 SA
Antonio (Tony) has pride in his work! He came though on a Saturday with determination to fix the issue for us! I had a clog at the clean out and worked hard to make sure we were good before he left. He even had to leave and come back with more tools. He showed me everything he was doing so I didn't have any questions. Fast, hard working, and honest!
Ccvvii X.
Ccvvii X.
10/11/2022 12:00:00 SA
They did a great job, at a more than fair price! Efrin Palafox and his crew were professional, knowledgeable, efficient and personable. I literally shopped around until I got a price that was in my price range and the work they did was solid! I'm so glad I found them. I really like this company. Everyone from the people who answered the phones to the guys who came out to do the work were great. I highly recommend this company. if I have any work in the future that needs to be done they will be the first ones I call!
Christa C.
Christa C.
4/16/2022
Fred and Mike arrived on time (within a couple hours of calling) to take a look at the low water pressure in my kitchen sink and shower. It turns out the issue was a super simple fix and Fred and Mike were in and out within 10 mins. They ended up not charging me even though they drove out to my house and helped quickly address the problem. I can't thank these guys enough and will definitely be calling them again in the future.
Jared P.
Jared P.
11/02/2022 12:00:00 SA
Saul came for a consult and gave us a very simple solution to our problem without charging us. We just needed a different kind of washer than the one we had been trying to replace ours with. Honest service. Will hire in the future as needed. T
Lynn J.
Lynn J.
01/05/2023 12:00:00 SA
I strongly recommend Discount Plumbing for any plumbing problems.  They are professional, dedicated to getting the job done as quickly as possible and done right. They are clear about costs and go the extra mile to make sure you understand what's going on.  And they are all so very nice!
Jehron P.
Jehron P.
12/11/2022 12:00:00 SA
This was such a pleasant experience and you can tell these folks know what they're doing. Frequent communication since I reached out, and they came within 4 hours of my initial call!
Wilson L.
Wilson L.
10/22/2020
So I had to call for Carlos again to take a look at a leak in my garage.
It appears that the leak was coming from the bathtub thru an opening in broken knob to close the bathtub drain.
The opening was used by another plumber to clean out a clog previously because the snake wouldn't fit down the drain of the tub.
Now the knob is useless and broken and Carlos caulked and sealed it to stop the leak.
I asked about another job Carlos had done to replace drainage pipe to an in-law unit and he provided me a quote right away.
All in all, he took about 30 minutes to do the work and provide a quote.

Carlos is my go to plumber. Highly recommended.
Travis M.
Travis M.
07/03/2021 12:00:00 SA
They came when everyone else was unavailable for 4th of July weekend and they even offered a free quote. They were able to come out within 18 hours and came out on a Saturday. The minimum was very reasonable (less than $200), especially for a Saturday repair on a holiday weekend. And when we asked if he could fix another small problem in addition to the leaky disposal it was really affordable (extra $25, total was $225).

Fred was amazing. He explained what was going on, looked at a few other issues to see if they were easily fixable (sadly they would require replacing the sink, which we decided not to do). He even made a few recommendations for us. Would highly recommend.
Regina M.
Regina M.
05/10/2022 12:00:00 SA
Called to have a broken toilet fixed and they scheduled someone to come out for the same day. Super friendly and responsive!

Omar came out and fixed the toilet so quickly - he was quick, knowledgeable, super helpful, and really friendly and nice. Thank you so much Omar!!
Steve L.
Steve L.
8/13/2020
Called at 7:45am, Tech, Fred arrived at 8:25am, provided a quote by 9:05am.  Started work at 9:15am and had a full run down of issue and work.  Was done by 11am!  

Fantastic service, quick response, super professional, cleaned up nicely afterwards. Precautious by wearing mask, shoe covers and putting down tarp to cover the floors. Highly recommend and thorough with checking my entire line for the clog. Confirmed with camera as well.   And comes with warranty of service.
jeff a.
jeff a.
9/17/2021
First time using this company. Conner was early and was very fast and good at his job.  Definitely would use this company again.
No doubt.
Steven S.
Steven S.
11/15/2022
Had a clogged bathroom sink I couldn't clear myself.  Conner and apprentice were out within an hour.  $225 to clear the clog, and watching them work it was worth every penny.  Only down side is they charge 3% if you pay with a credit card.  But they were friendly and left a clean workspace.  I'll likely use them again.
Mike G.
Mike G.
4/21/2022
We had an emergency toilet issue ~ (  ) It sounded like a cat was trapped in the tank (!). I contacted Discount Plumbing and they responded very quickly ~ within  90 minutes Marcus the plumber was at the house and working on the problem . I recommend Discount Plumbing for plumbing needs .
Jerry S.
Jerry S.
04/12/2021 12:00:00 SA
TLDR: Carlos saved my life. Thank you Discount Plumbing Rooter!

Once upon a time, I'm a stupid, flippin' millennial whose skills are overvalued, and completely non-transferrable if it doesn't involve sitting in some stupid zoom meeting (I use the word skills here, but that's most likely a misnomer).

So imagine my anxiety when my toilet started leaking, and the water started running. I impulsively asked my BFF, Google, What the fudge is wrong with my toilet? and gathered that I probably needed to replace the fill valve.

I order the part from Amazon, and proceeded. Look at me, and my DIY attitude! This is gonna make a great Instagram story! Or so I thought.

But, remember, I am an idiot, with no manual dexterity to speak of, and I don't know what I'm doing (here, or in life generally). As I'm watching the 20th Youtube video tutorial about how to replace a fill valve, I loosen a thing, and BOOM, water spray right in my friggin' eyeball (because, naturally, I hadn't turned off the water main). As I'm recoiling, my iPad conveniently falls right into the toilet bowl, as if to say, I can't take your s**t anymore.

There are a few rare moments in life that really set you down the path of an existential crisis. What am I doing here? Are my parents proud of me? What can I do to stop climate change? What does it all mean, really? Such was my life, as I sat on the bathroom floor, literal toilet-water tears streaming down my cheek.

So, you bet your sweet bananas, that I was determined to make this someone else's problem. Enter Discount Plumbing Rooter!

As I awkwardly remembered that my phone could actually dial numbers, I phone called, DPR to schedule an appointment. Now, I don't remember the exact conversation, but it went *something* like this:

Me: uh.... pls, halp!
Receptionist: Shhh, baby, it's ok
Me: Water... all the water!
Receptionist: Help is on the way.

A mere day later, enter Carlos to save my keister. I show him into the bathroom, on a veritable red carpet of soaked bath towels, as I lifted the lid off the toilet tank. Now, again, I don't remember our exact conversation, but the general gist of it was:

Carlos: This s**t's messed up, son
Me: I know, I know... can you fix it before I start needing to poop in the bathtub?
Carlos: I gotchu, fam

... which is to say, in literally 30 seconds, he already knew what to do. And this is what you're paying for really. Years of experience in fixing and diagnosing plumbing issues is worth every penny, and the peace of mind it brings knowing you're paying for a goddamn professional. You're not gonna get that from watching a five-minute youtube video tutorial. Or 20 of them.

Naturally, your mileage may vary in your attempts at being a DIYer, but I'm definitely gonna leave my toilet shenanigans to the pros.

10 / 10, would not attempt to fix my toilet again. Stay safe, folks.
Aaron H.
Aaron H.
11/12/2022 12:00:00 SA
Discount plumbing is great!  They're reliable and got the job done in no time.  I highly recommend them as a plumber - they helped me with my garbage disposal.
Nahusha K.
Nahusha K.
3/18/2022
Carlos and team did an amazing job with water heater replacement, plumbing work to add laundry hookup and replacing some old galvanized lines. Reliable, on time quality work, and was able to help us out right away.
Tami Z.
Tami Z.
4/20/2022
I had a plumbing issue on Easter Sunday.  So I called discount plumbing rooter.  They came out as planned.  Their staff was friendly, capable, respectful and fast.  It took them less than an hour to fix my plumbing issue.  I highly recommend them!
Kevin C.
Kevin C.
11/05/2022 12:00:00 SA
Tony S was GREAT to work with in every way. Quick,l efficient, cleaned up everything--even took the box the new toilet was in and the old toilet. GReat guy as well.
Andy K.
Andy K.
2/25/2022
Efrain was professional and friendly. I wouldn't hesitate to call upon him if you're in need of plumbing help!
Peter W.
Peter W.
08/08/2022 12:00:00 SA
I had a great experience with Discount Plumbing.  Elmer helped us with replacement of a water heater, kitchen drain lines as well as our main sewer line after camera inspection.  Elmer was very knowledgeable, respectful and courteous. Would definitely recommend the Discount Plumbing team again!
Michelle R.
Michelle R.
02/04/2022 12:00:00 SA
Called DPR for a plumber to come to our studio for our clogged and flooded restroom. We're so impressed with the responsiveness and service. I love how they send a text to let you know that your plumber is on the way also with a photo and fun fact about him. Our plumber, Angel, came out right away and helped resolved our plumbing issues the same day. He was very professional, friendly and knowledgeable. I can't thank him enough for saving our studio from a flooding disaster. He really is an Angel! Thanks again!
C H.
C H.
10/07/2022 12:00:00 SA
Elmer from Discount Plumbing is simply the best! He took of our toilet clogging issue seamlessly!  Elmer is honest, efficient, caring and detailed oriented. He took the time to explain the cause and his plan course of action!  I personally enjoy Elmer's service and he comes with my highest recommendation. Don't look elsewhere, call Discount Plumbing (Daly City) and ask for Elmer. Thank you Elmer!
Steve K.
Steve K.
7/19/2021
My water heater went kaput after 12 years so I decided to shop around. Discount plumbing was the fastest to respond and sent one of their technicians, Yachua,  within hours to review my old set up and make a recommendation. He arrived promptly, gave me an assessment and quote and assured me he could find me the water heater brand I preferred (Bradford White). He came back the next morning after I approved their quote and had it installed in a couple of hours. He and his co-worker were very professional, courteous and thorough. I definitely recommend!
Allen B.
Allen B.
3/27/2022
Ripoff alert.
Very polite, very fast appointment.

They offer a free estimate, especially valuable since I thought I could get the parts before they did the work (else it is 2 trips - one for the estimate, then the part has to be bought, and then a return trip to do the fix).

The estimate came back at $700+ to fully replace the faucet + parts. I was surprised with this.

Got a second plumber given the above. Turned out a small plastic part was broken - very obviously visible. Simple fix of less then 10mins on the return. Cost $400 in total for 2 visits. Not $700 + replacement faucet of $500+!!!

Would not recommend.
Magda P.
Magda P.
6/22/2021
I have been having plumbing problems for years and the plumbers I used in the past seemed to not be able to figure it out. I called this company because a friend of mine told me about them and I couldn't be happier. Connor came out to my property to assess the problem for free and told me what was wrong after doing a camera. His crew came and repaired my pipe that following morning!
Reeva G.
Reeva G.
02/08/2022 12:00:00 SA
The owner, Kevin, reached out to me to apologize for what happened. The same day he messaged me, they sent out a plumber who was able to fix our kitchen faucet in less than an hour. I really appreciate the immediate action Kevin took to right a wrong.
Greg N.
Greg N.
7/21/2022
This is my second time using Discount Plumbing.  Today Carlos came (early!) and replaced the faulty part under my sink in no time at all. I will definitely use them again.
Trey M.
Trey M.
09/06/2022 12:00:00 SA
We had a leak behind the wall that flooded the downstairs ceiling. Franklin arrived early, was super knowledgeable and worked extremely efficiently. He checked in along the way and did an excellent job getting everything sorted out.
Mark W.
Mark W.
1/19/2022
Wanted to have someone come in replace my old p trap and waste system that needed to be updated. Company was very professional. Fred came out the next day for a free quote. Got to working right away, finished in a timely fashion and even wore covers on his shoes in the house. Fred was very informative and gave a few suggestions for care and upkeep for the the future. Fred did a great job. Also used the Yelp deal to get a $98 discount. Very pleased with everyone.
Isabella K.
Isabella K.
09/03/2022 12:00:00 SA
Connor came in to Palmetto Superfoods and unclogged our toilet for us!! Such a kind gesture and our toilet works beautifully now!
Pheabe C.
Pheabe C.
12/27/2019
I had called discount plumbing to rescue jewelry that had gone down my kitchen sink. They were initially great in letting me know the cost and that they could be at my home within the hour.

While the technician was successfully able to recover the jewelry, he had taken parts off from the dishwasher (as the water to the dishwasher was connected to the kitchen sink). I did not realize he had messed with the dishwasher until I ran the dishwasher later that day. He did not properly put a piece back properly which then melted that piece in my dishwasher. See photo below. I have tried calling back numerous times to get a replacement or speak to someone but to no avail.
Ting T.
Ting T.
1/13/2022
I called and they were able to send a technician out that afternoon for a free estimate. Elmer did a great job replacing our leaky water heater as well as replacing our water pressure reducer. Cleaned up afterwards and gave us advice on maintenance and care of the heaters. Thanks Elmer!
C. Marie W.
C. Marie W.
7/19/2022
Mike helped me resolve my problem quickly. Their team called first thing in the morning to schedule. Then followed up to give me the ETA as they approached. Super responsive team and great job, definitely recommend.
Credit S.
Credit S.
8/24/2022
Called THIS morning because we had an emergency with our toilet (and the landlords plumber flaked) and having 3 kids makes NOT having access to a toilet extremely difficult...no problem. Set up an appointment for a few hours later since they were gracious enough to squeeze me in and Brian G is who they assigned to us. He was able to pinpoint the issue right away and advised to just change the whole toilet. We did and within a few hours we have a working bathroom again. For an emergency and last minute call, the price was reasonable. I highly recommend this business if you have any plumbing issues.
Jose A.
Jose A.
1/26/2021
Two things I don't mess with...electricity and PLUMBING!

I'm at the mercy of these professionals, and I don't like that feeling.  That said, Elmer from Discount Plumbing, made me completely comfortable with the entire process.  From the honest initial consultation with multiple options, to wearing a mast and booties in my home.  He gave me clear instruction on what to expect and kept me updated along the way.  
I had a shower valve that had been leaking and tried to fix it myself  (I know, I know) but to no avail.  I didn't realize how involved they are.  I opted to have him change the valve altogether which meant some demolition.  Luckily, he was able to go through the back wall and leave the tile intact.  The initial consultation was on a Monday evening, by noon the following day I had a new professionally installed shower valve.  Honest, fair, and courteous.  Yes, I would recommend Elmer and Discount Plumbing!
Emily H.
Emily H.
4/19/2021
So timely. So kind. Wore the foot covers. LOVE that the company sent his picture to me so I could know it was the right person. He fixed my toilet so fast and honestly - without costly efforts.

I can't wait until my toilet breaks again so I can call this number pronto!
Gail J.
Gail J.
02/08/2022 12:00:00 SA
The company was responsive and able to get out right away to fix a leaking tub faucet. The faucet was an old piece but they were able to find one in their warehouse, which saved me from having to replace the whole shower kit, and of course, money.

There are also some pretty good discounts given but be sure to ask about them because the technician isn't allowed to tell you about them. There prices are set for most jobs so there was no per person, hourly rate.

Overall, L.B. And Simon did a great job and were polite and professional!

I recommend using them.
Susan R.
Susan R.
2/24/2022
I've had many issues in my old home and each time I've called John or one of his technicians and they have have come and helped me out! They have installed a new shower system, replaced  a broken pipe under my kitchen sink, jetted a blocked sewer line and moved a toilet. I'm very happy with the service I've had from them and would recommend John to anyone needing any kind of work done. Gordon's Family Plumbing always comes to the rescue....even on a weekend!!!!
Sarah C.
Sarah C.
12/14/2021
Anytime we've had a backup or needed an annual hydrojetting service, I've always called Discount Plumbing. Their prices are competitive (even in emergency situations) and the work has been consistently reliable! Brian is the best! He's the only tech I've worked with over the past few years and I appreciate his honesty and responsiveness. Even in emergency situations, he'll do his best to get to your property that day or at the latest the very next morning. I definitely recommend Brian and Discount Plumbing for any plumbing needs!
Mike R.
Mike R.
12/20/2021
I've used Discount Plumbing Rooter 3 times and have been happy with the service.  The first job was a troubleshooting job identifying the source of mysterious and sporadic leakage through the garage ceiling that could not be solved by any other plumber I tried.   The second job was replacing a drain in the back of the building that required pouring concrete.  The third job was a relatively minor leak.  The scheduling does seem a little haphazard and I can't speak to the pricing issues people are mentioning (they actually  downsold me on my minor leak problem). But the quality of the work has been good, which ultimately is the most important aspect for me after I cycled through plumbers trying to get the first job done right.
Armen V.
Armen V.
02/02/2022 12:00:00 SA
I had a massive kitchen sink backup and needed a new disposal.  Don't let the name fool you - these guys did a first class job. Connor and Elvie were professional, highly knowledgeable, efficient, and super friendly. A+
Ashwin P.
Ashwin P.
06/09/2022 12:00:00 SA
I received an in person consultation for a stuck shower arm. The process for scheduling it was very easy, and the technician arrived about 45 minutes after calling Discount Plumbing Rooter. While the technician did not take on fixing the solution, he provided valuable information on what the issue was, allowing me to fix it myself!
Nicholas N.
Nicholas N.
01/09/2022 12:00:00 SA
The positives: they were responsive and able to come out within hours and were polite and professional when they arrived.

The negatives: $1500 to hydrojet a sewer line with easy access is extortionary. Look elsewhere for a discount.
John C.
John C.
12/09/2020 12:00:00 SA
I am remarkably disappointed and frustrated with Discount Plumbing.

I had confirmed an appointment for this morning for a small hotel I operate in San Francisco. The morning of the appointment, I received a call to confirm the appointment and I headed to the building to meet them for the 2-hour window.

11 minutes before the 2-hour window started, a plumber from the company called to say he thought for the work I needed that I should hire a handyman because a handyman would be much less expensive. I explained that I needed help finding exactly where/what the leak was and need it resolved right away. He told me that he would be much more expensive because they simply would charge for more items. I advised him that would be fine.

Fast-forward to 2 hours later, the 2-hour window wrapped up - no plumber, I called back the dispatcher to inquire of the ETA of the plumber. (She was very polite) she asked if she could place me on hold to call the plumber. She quickly got back to me and told me that the plumber will not be able to come out and apologized for the miscommunication.

Now I'm left here scrambling to find someone else to do this work and a place to relocate my incoming guest.
I am very disappointed.
Mez P.
Mez P.
02/10/2022 12:00:00 SA
It service on having the problem fixed but however it came back past the warranty. A bit expensive but good service
Elaine G.
Elaine G.
02/09/2022 12:00:00 SA
A huge shout out to Brian Sanchez!  This was the second time Discount Plumbing came out within a couple of weeks to unclog my toilet.  Brian took the time to explain why this was happening and given that it was the original toilet that was built with the house (30+ years) and it was on the first floor, the water flow was no longer as powerful to drain as it once was.  Brian made some suggestions/recommendations which was really appreciated. To make sure this was the case, he also took the time to check the pipes and sewer lines to make sure there were no obstructions.

Did I mention that Discount Plumbing kept me posted on when the technician would arrive?  This was very much appreciated as I was working remote and wanted to make sure I was available.

I will make sure to request Brian the next time I have problems with my bathroom!
Carol N.
Carol N.
4/25/2022
We had multiple slow drains, and other miscellaneous plumbing issues. We decided to call Discount plumbing because of all their great reviews. Angel came out to our property, he showed up on time, and after evaluating everything, he gave us a quote that we were very happy with. We were extremely pleased with the work that was done by Angel! He was extremely professional, and very respectful of our home. Thank you Angel for taking care of us, and for all your hard work! So happy we called discount plumbing, they did not disappoint!!
Peter W.
Peter W.
12/08/2021 12:00:00 SA
Simple visit to clear a super slow drain. Carlos kept at it (three rounds of snaking) until it drained well. I asked about another slow drain but he took a look and found it didn't need snaking, so turned down the extra $$ which is reassuring.
Ray C.
Ray C.
10/27/2019
Discount is the real deal - an experienced team of professionals able to handle plumbing issues efficiently at a competitive price.  That's exactly what you want when you call a plumber.

It began with the gardener noticing a leak by the backyard fence.  Elmer appears to be the front man for Discount.  He arrived within an hour of our call, and with the help of a camera diagnosed a broken sewer line (clearly visible on footage).  Not good, but really no surprise given our home was constructed in 1960.  We were given a reasonable quote, and Elmer was back the following morning to begin the permit process - once in place, the job was completed in one day (+ final inspection and ground plates on day two).  I didn't think that was possible, but a team of 4-5 guys who do this for a living was able to completely excavate/remove the old clay pipe + install durable/resilient plastic pipe in its place + pass inspection + complete site clean-up - hey, problem solved in less than a day.  That's about as good as it gets!

Kudos to Elmer and the guys.  Solid work from a great team.
Susan L.
Susan L.
4/25/2022
I contacted them to get a quote but they said their policy is they don't give phone quotes and could come out to give a free estimate. Then they'd proceed on the spot, if I was agreeable with the estimate. Meanwhile, I got a phone estimate from another company and later it turned out to be about 40% cheaper than the Discount Plumbers estimate. That meant I had to turn Discount away when they showed up to give their estimate.The Discount plumbers were young and seemed intimidated about dealing with older plumbing in configurations they hadn't run into. They tried hard to get me to take the bird in the hand, but I was glad I had a much lower quote for comparison, and sent them off with thanks anyway.
Aki M.
Aki M.
5/19/2022
Kevin, the owner responded to my inquiry via Yelp quicker than any other plumber I contacted, and he had technician ready on the same day.  Mike, a friendly and capable tech came on time, fixed my drain very quick.  I have had bad luck with plumbers but I finally found a honest and good plumber!!!  Highly recommended!!!!!!
John M.
John M.
12/10/2021 12:00:00 SA
Called at 10:30, Brian arrived by 12:00 and cleared my drain before 1:00. Super professional and just a nice guy. Prices seemed fair
Penny M.
Penny M.
8/20/2021
Oh my God, Fred was a life saver.  He was punctual, informative, patient and professional.  As a woman, I appreciated that he didn't give the woman treatment.  He explained everything so that I could understand.  Will definitely call again if needed.  Also, let me mention the company as a whole.  They were very responsive and stayed in constant contact.  Love it.  So give them your plumbing business, you won't regret it.
Pm H.
Pm H.
05/05/2022 12:00:00 SA
great and speedy service from friendly and efficient tech Connor! Called just before 9 am and he arrived within 40 minutes.  Fixed a toilet and also did a full house inspection of water heater, sinks, other toilets.....  nice $50 senior discount which helped on the price... will use again for sure!
Prasun S.
Prasun S.
8/31/2021
He came the next day to see the problem and was able to schedule around my plans. The part that ticked me off was that the owner befriends you and then quotes a very high price and then gives you discount to make you feel good. With all the pressures that one is under when plumbing system has given off or other personal pressures that I had, it is very easy to give up and say just do it, whatever. Later I realized that he charged a total of $950 for an hour worth of job which included parts worth $50! A high end price for the work would be at most $500 labor + $50 parts.

He tried to smooth talk and say that it was an hours work because he was an expert. I agree that the guy was good at his job. But I request the owner to not milk the situation by overcharging.

For the work alone I can given a high rating. But it is the whole package - how much do you pay and how much do you get. When you are playing with someone's mind, that is the utmost worst thing that you can do. So I am giving it a 1 star.

God bless you. Life is short.
Stephen T.
Stephen T.
9/21/2021
Had a leaky pipe and called discount plumbing. They were able to send someone out the next day and we're flexible with scheduling. LB showed up right on time, quickly assessed the situation and had a quote for me. I was impressed by his efficiency and was grateful for his explanations throughout.
Bo W.
Bo W.
10/05/2021 12:00:00 SA
Really efficient work done by Rob and Rafael. Fixed the problem in no time! Highly recommend it.
Mike L.
Mike L.
10/04/2021 12:00:00 SA
I had my water heater replaced, and had a good experience with DPR.

I got 3 estimates, and DPR was the highest bid, but to be fair, they were going to do more work compared to the others - swap in new parts and bring it up to code.  I was debating whether I should go with the lowest bid (minimum work to swap in a new water heater), or the highest bid (most thorough fix with new parts and bring up to code), or the middle bid (included some new parts).  I wanted high quality work and peace of mind, but cost has to factor in too.

In the end, DPR was willing to come down on the price so I felt that they would provide the best overall value - the best work at a competitive price.

Last but not least, Brian was great to work with.  Awesome combo of plumbing skills and top notch customer service skills!
L B.
L B.
05/05/2022 12:00:00 SA
Just moved into a place and it flooded on week 1. DPR scheduled very quickly, the same day in fact, and Rafael came out. Took a bit of time to resolve the issue over two days but he was friendly and explained different options for fixing things. Would go back to him if I need work done in the future.
An V.
An V.
11/02/2021 12:00:00 SA
Easy to set up the appointment and 30 min ahead of appointment time is great. Carlos found and fixed the issue with the gas pipe connected to dryer very fast. Great!
Lenny L.
Lenny L.
12/04/2020 12:00:00 SA
Connor and Carlos came out pretty fast after I scheduled an appointment. They were open to making a competitive offer and fixed the problem right on site.

They drain is unclogged and we are happy. Thanks, guys!
Anthony B.
Anthony B.
10/04/2021 12:00:00 SA
Had LB come by. We've been having some persistent odors coming from our bathroom and wanted to have someone take a look and access. Appreciate the no pressure approach to use them or not and yet a helpful assessment of what be the cause. 5 stars also because he was honest and upfront which I appreciated.
Philip K.
Philip K.
4/29/2022
Good and friendly service. Great to work with and know their job. The whole team did a great job.
Guangda Z.
Guangda Z.
11/20/2020
I've been having clogged drain in my laundry sink for a year. I tried to fix it myself with snake and drano, whatever you can find online. It get somewhat resolved but will come back in 2 weeks. This is very frustrating.

Connor came to help us. He is very helpful and transparent to what he is trying to do. Finally we can this resolved. And I can finally hear a very smooth sound when the water is running through the pipes.

Really appreciate the help.
J Z.
J Z.
2/22/2021
We had Carlo to fix the plumbing. He's knowledgeable and quick to respond.  Fixed and garnered for a month.  

We would recommend you and the team.
Robin W.
Robin W.
8/14/2021
Shocking. Worst rip off joint ever. I needed a drain snaked and waited three hours for them to show up. I have never paid more than $200 for this Service, weekend holiday or middle of the night. . The technician told me it would cost five Benjamins. I was floored. I told them it was a 10-15 minute job at most. They said they'd drop the price 10%. I told them to pack their stuff and go away. Thieves. Liars. Never use such a bad company. And the name!! Goodness me. They probably rip off people all day and all night.

I know better.been a landlord for 39 years.

As it is my regular came the next day a charged me 1/5 the price discount plumbing said they'd charge.

Shame on these people. I'm calling the state  license board and the BBB.
C W.
C W.
8/31/2021
Responsive, quick to diagnose and repair as agreed upon. Provided good detail of work to be performed and work completed.
Chris S.
Chris S.
11/05/2021 12:00:00 SA
DPR was perfect:  
-They were available the next day when others wanted me to wait a week.
-The technician, Franklin Sarceno, was polite, professional and thoughtful, automatically putting plastic bag covers over his boots before he even came into my house.
-The repair ended up being just a small adjustment so he didn't charge me for it.
-Whoever answered their phones was cheerful and effective.  
-They gave me a 3 hour window to expect a technician and he came in that time.
-The technicians call 30 minutes before they come to ensure you'll be at the house. This let me run nearby errands until I got their call and went home, which was very respectful of my time.

This company understands the needs of their customers and works hard to meet them. I don't hire many repair people, but these people stand out for great customer service in any field. A++
Ray V.
Ray V.
05/02/2022 12:00:00 SA
Connor helped get my kitchen sink drain flowing smoothly again quickly and painlessly. Great experience with DPR.
Caroline A.
Caroline A.
6/23/2021
Discount Plumbing Router provided good service for my sewer lateral video inspection and were competitively priced after using the Yelp deal. Angel came out to provide the estimate for me, and then came again to conduct the video inspection. I appreciated the quick turnaround and his helpfulness through the process.
Kris K.
Kris K.
7/29/2020
Angel came to help me with a clogged toilet, and 5 stars to him!

He was very professional, and careful given COVID-19. He was wearing a mask and gloves, covered his shoes with plastic, and socially distanced. He was very professional and explained the options to me well. After it seemed like the problem might be fixed, he was diligent to double check in a couple ways. All things included, he was in and out in 30 minutes.

Great service! I hope I don't have any problems again, but if I do, I'd want him to come again.
Xin Z.
Xin Z.
3/23/2022
A big big shout out to Angel Briseno!!! We have a sewer lateral line replacement project. Angel provided a very competitive quote. I also really enjoyed the communication with Angel, very clear, efficient. The team also did a fantastic job doing the project, very professional all the way through. Angel is also very kind to fix the kitchen and laundry clog for us during the project. He also provided advice how to prevent the clog in the future. I would definitely recommend Angel and Discount Plumbing to my friends and neighbors for any plumbing projects.
Robert S.
Robert S.
8/29/2021
Plumbing bills are not cheap, but these guys responded immediately, got the job done, and were professional, nice and transparent. They also cleaned up extremely well, which not all contractors tend to do.
Carol C.
Carol C.
9/29/2021
Discount Plumbing was impressively responsive and courteous.  We were in a situation where we had to entertain several estimates and had to make a difficult decision about what we could afford and what was best for preventative maintenance down the line.  While we ended up going with another outfit this time, it is worth mentioning that Connor & Sam were an awesome team. They were knowledgeable, provided a fair bid for the job and clearly worked together well.  I'd trust them with any work needed and will certainly keep them in mind for future jobs.. Also, Discount Plumbing is open to cost matching and can provide financing options if needed.  Excellent option for those needing quality plumbing services.
Lezmi S.
Lezmi S.
6/24/2021
Thanks to discount plumbing for sending a great and most of all handsome plumber BRIAN, he came down inspected my issue and solved my problem, I would totally recommend Brian if you don't mind getting work done by a buff handsome plumber.
Robert Q.
Robert Q.
10/19/2021
Thank you for an amazing job Efrain. He came out to fix the toilet in my mother's new home just in time to get Eve working well for her move from SCAL to NCAL!  Efrain Palafox was who helped me from Doscount Rooter and he was fast, professional and efficient. And he did an excellent job getting things done. Would definitely recommend Discount rooter and Efrain!
P S.
P S.
2/22/2022
I had a leak in my shower & had a couple of plumbers come out to access the problem.  Heise's Plumbing came right away but couldn't start the job until the following week, Brian with Discount Plumbing Rooter came & said he could start the job the next day.  The price they quoted me was high but they price matched another price I received.  Brian & Simon came & spent 2.5 days on replacing my old galvanized pipes behind the shower & tub with cooper.  They recommended removing the two faucets & replacing each with one faucet for both the tub & shower.  Because I didn't want to ruin my 1947 tile, Brian cut through my plaster walls to access the plumbing.  Brian picked out replacement faucets that complemented my old bathroom.  I would have liked to have picked it out myself but was pleased with what he selected.  My brother is an electrician & he asked his plumbing friends about the company while they were working on the plumbing.  They all said the company does excellent work & those that knew Brian said he was an excellent plumber.  Overall I'm extremely happy with their fast response & the work they did.  For years Heise's is the plumbing company my family always called.  They did my grandmother's pipes when the plumbing was updated, they did my mom's house, & when my brother remodeled his bathroom it was Heise's he called.  I think I'll have both companies on speed dial next time I need a plumber as I would definitely contact Discount Plumbing & Roofer for my plumbing needs.
Brittany N.
Brittany N.
10/13/2021
Connor Griffin and his partner came to my house to fix my shower handle, but they did above & beyond that. From wearing booties to be considerate of my house to checking all my toilets, my sinks, and to make sure that everything was running smoothly. He's my Go-To Plumber now. 100% highly definitely recommend!!! Not only were they such a nice, friendly, kind of people, they indeed made my day so much more brighter as well! Thank you guys again for coming out, Discount Plumbing is the Best!!!!!
Em S.
Em S.
7/29/2021
In January my sewer decided to back up on me and my whole garage was flooded.
We went to Home Depot and rented a professional snake and after a weekend of messy, wet work we were still at square one.
I contacted Discount Plumbing based off reviews and made an appointment.  
They sent me a text with a photo of my technician Adan.
Adan was friendly and knowledgeable. He used special equipment to determine the layout of my sewer line then used a camera to determine where the clog was (I'm on a corner so there were a few sharp 90 degree turns).
The clog was 2 or 3 feet long and turns out the snake I had rented was going through the clog then when I'd retract it, the clog would just close back up.
Adan gave me a quote for a hydro jet flush.
There was also a coupon that brought the total down a bit. I think it ended up being around $900.
I accepted and he and his assistant quickly set up the equipment.  It took maybe 30 minutes. When they were done, Adan put the camera back into the mainline and showed me how the clog was completely gone all the way to the street's main sewer.
They gave me a 90 day warranty and I am relieved that I can put this all behind me now.
I am satisfied with the service I received from Discount Plumbing and would recommend them to my family and friends.
Thanks guys!
Ashley N.
Ashley N.
04/11/2022 12:00:00 SA
Great experience with Discount Plumbing - they set up an appointment and came to check out my sink within hours of calling. The tech, Franklin, was super speedy and fixed my sink within 30 mins. Also, their pricing was really reasonable (they even had a coupon available.) Would recommend!
Maria R.
Maria R.
6/18/2020
I couldn't be more impressed by our experience with Discount Plumbing. Every member of the team we met was highly professional and friendly.

They came out to look at our issue within a few hours and promptly assessed the situation. Connor was very helpful in clearly explaining the problem and providing us with options. His follow-up with an estimate was very quick. I appreciated his follow through as the company I called for a second estimate (mandated by the HOA) never followed up.

I was equally impressed by the team Discount plumbing sent to  replace the main pipe to our building. Alex led the project and was also very professional, friendly and great about keeping us informed on their progress. This was a big project and I was skeptical that it would be completed in one day but it certainly was!  

Alex and team took great care to make sure that once complete, it appeared like they were never there, which included reframing our flower bed. The clean up was impeccable and we appreciated their attention to detail.

In the future, we will only turn to Discount plumbing!!
Nandy D.
Nandy D.
11/20/2021
Had a *terrible* experience with this company. Got charge almost $1K for them to break apart one square of sidewalk concrete and shuffle around about 2 inches of dirt only to tell me there was no house trap located. Subsequent plumber came and dug literally oner foot deeper in the same spot and found it. Total ripoff just to bait us into paying an additional $6k for the, 'next tier up' service.
Anita L.
Anita L.
08/02/2021 12:00:00 SA
A component underneath our bathroom sink had corroded and crumbled apart. Although my husband is fairly handy, he was having difficulty getting the old p-trap out so he could replace it - it was stuck into the wall. We didn't want to risk causing more damage so decided to give Discount Plumbing Rooter a call. They were immediately able to schedule an appointment for me within a couple of days. The day of though, my assigned plumber got tied up with another job and their dispatch team called me ahead of time to let me know of the delay and asked if they could reschedule for the next morning, which was fine. The next morning, I had Mike Mei assigned to my job. Mike showed up on time and made sure to immediately put shoe covers on when walking into my home. He was able to jump right in and get my bathroom sink fixed in about 15 minutes. He also took the time to walk with me through my home to answer a couple of other miscellaneous questions I had, since I wanted to take advantage of the fact that I had a plumber in the home that could answer some of the things I had been wondering about (hydrojetting logistics, cost of replacing a toilet, looking at the p-trap in one of our other bathrooms to make sure it was secure). On top of all the professional work, Mike and I were able to make friendly conversation and I was very happy with the service he provided. Icing on top of the cake was, I got a $100 new customer discount off my total price - nice!
Jaelyn E.
Jaelyn E.
2/25/2022
Roberto was a lifesaver! He thoroughly jetted out our mainline and our house trap. He explained the process clearly and walked us through his actions step by step. We will be sure to call him if need support in the future!
Flor A.
Flor A.
11/06/2021 12:00:00 SA
I called them because I had a clog and they told me my plumbing needed to be replaced and it would cost $10,000.00 dollars to fix . I called Golden g plumbing and unclogged it no problem for $300.so please be careful they take advantage of women.
Emily H.
Emily H.
9/29/2021
We used Discount Plumbing for a kitchen sink that was backing up. We called at 7:30am and they had come and gone (with everything being fixed) by 10:30am. Our plumber was Antonio Landeros and he was GREAT - very friendly, informative, clean, and efficient! I would def use this company again.
Rebecca R.
Rebecca R.
08/11/2021 12:00:00 SA
I had a leaky sink and submitted a request for quotes through Yelp. Discount Plumber got back to me right away and in no time, Antonio was in my kitchen looking at the leak. He was so friendly, competent, and clearly knew what he was doing. So much so, he was done with the job in no time!!! If there were a 10 star option, I'd choose that for Antonio. As for him by name and I promise you will not be disappointed. You'll be a happy customer!
Laura B.
Laura B.
3/29/2022
After sorting out some scheduling confusion with the office, Elmer arrived on time, was polite, efficient and tidy as he snaked our line to clear 30 years of build up. He noticed the kitchen sink trap was cracked and replaced that as well. Would use Discount Plumbing again.
Blake T.
Blake T.
01/07/2022 12:00:00 SA
I made an appointment for some time sensitive plumbing work that needed to be done in my condo. I stayed home from work and waited around only to be called at the end of the time window and told there are no technicians available to come for the entire day. What's the point of having an appointment?
Aljun R.
Aljun R.
7/22/2020
Connor and Sam helped us out during drainage issue.   Removed blocked drainage and ran a camera

Thank you so much
Laurel A.
Laurel A.
4/21/2021
My garbage disposal was making a weird noise & Angelo came out and was able to quickly fix it. He showed up right on time and was very easy to work with and told us a problem solving method for the future.
Parker L.
Parker L.
2/17/2022
Called and they came within 30min, very professional and had shoe protection when entered home. Quoted the price and got the job done in 30min. Everything was very smooth!
Calum M.
Calum M.
8/29/2021
Fred was magnificent!  He identified exactly what was causing my blocked drain, fixed it, and gave me tips on how to avoid it happening again.  I've had other companies in the past, but can honestly say, I only want Discount Plumbing - and especially Fred - in the future.  Thank you Fred, you're a superhero!
Kris O.
Kris O.
6/24/2020
The faucet spout in our bath hasn't been working properly for 2 months. When you push down for a bath, you still get water from the showerhead coming out. This is a problem especially when you have small kids.

I was able to schedule Efrain to come to our home very quickly and evaluate. He gave us an estimate and the next day came back with the part. He installed it in a matter of minutes. Thank you!
Judy S.
Judy S.
6/13/2020
Our kitchen sink was clogged. Called them and showed up within half an hour, unclogged it in another half an hour. Service was very quick, clean, and professional. Marcus was our plumber and answered all of our questions and wore a mask and shoe covers. There is a 60 day satisfaction guarantee. Highly recommend for the convenience and response time.
Dan F.
Dan F.
03/01/2022 12:00:00 SA
These guys are the best. This morning I noticed that our toilet would not stop running, so I tried to turn the water off and the shutoff valve was broken. Now, I had to turn the water off to the whole house. I called Discount Plumbing at 9:28am. It's now 10:45am and everything's repaired and working perfectly. LB was here within the hour and had all the parts, including the float valve for a Toto toilet, on his truck. He was terrific. No fuss, no mess and everything fixed quickly and perfectly. I can't recommend them highly enough - best plumbing company I've used.
Ken Y.
Ken Y.
1/28/2022
Our out-of-town guests arrived at our home after traveling for over 14 hours. Unfortunately, shortly after their arrival, they accidentally plugged our guest bathroom's toilet. We called Discount Plumbing and, to our (and our guests') great delight, two fantastic technicians, LB and Simon, rang our doorbell within 30 minutes and promptly fixed our clogged toilet. They observed all Covid protocols and were most courteous. Very pleased with Discount Plumbing, with highest recommendation!!
Sneha B.
Sneha B.
03/09/2020 12:00:00 SA
We called them to fix a clogged bath tub. Elmer arrived on time and was quick with the task. I was pretty impressed with how they ensured to clean up after as well. They were great with communicating the issue and price as well. All in all a great job!
Sangita F.
Sangita F.
3/19/2021
Very professional and excellent service. Brian was very friendly and professional. He fixed our faucet quickly and explained the problem.
Kyra M.
Kyra M.
01/01/2018 12:00:00 SA
Great plumbers and company. I live in San Bruno and was having an issue with water leaking under the sink in the kitchen. I called Discount Plumbing and they were able to have two guys, Jojo and Cody come out right away and fix it. They gave me a 1-hour window and come right on time. They were very considerate and wore booties to cover their work boots to not scuff up my hardwood floors.

They told me a pipe had burst in the wall and they had to open up the wall and replace the pipe. They were over for about 3 hours and were very understanding when I had to use the kitchen to make food and were happy to pause what they were doing to let me get by. They also redid the drywall and it was perfect, very smooth and even. They also answered all of my questions and swept up before they left. If I ever have any plumbing issues they are going to be the ones I call. They were very helpful and gave a fair price. I love supporting small businesses and they really do treat you like family.
TraCoy R.
TraCoy R.
06/04/2020 12:00:00 SA
This review is for discount plumbing. I would like to give a big thank you to Fred Marfil for fixing my kitchen sink. Fred was the second plumber that was sent to address my plumbing problem cause by the first plumber. Fred was professional, experience, knowledgeable and listen to my concerns. Fred explained in detail what the problem were and needs to be done to correct it. I give him 5 stars and 2 thumbs up.

Customer/Answering Service did not follow through, after several attempts to have the first plumber to call me  I waited for almost 8 hours for a return call from the first plumber and nobody called. The first plumber needs more training and be professional and courteous in returning calls of the customer, this is not acceptable. Thank you.
Pak A.
Pak A.
8/13/2019
Our sewer line chronically backs up and needed rooting multiple times per year. We used to rely on a generalist plumber, but I decided to call DPR to get an expert on the job. Carlos came the same day, and immediately found the correct place to route the hydro jet through our drains (previous plumber had not). He then ran the video cable through the pipes and located a break in the legacy ceramic pipe that causes waste to collect in the pipe. To top it off, he took the time to clean a shower drain that had a ridiculous buildup of hair.

It cost more than what we had been paying, but they guarantee clog-free drains for 90 days, and they found the source of the problem that we had only been treating. Combined with the speedy response and Carlos's excellent service, I'm very happy we called DPR.
Douglas E.
Douglas E.
5/25/2021
I have called these guys a couple of times.

The first time I had a problem with drains blocked at the back of my house.  Water was backing up from the bathroom upstairs into the kitchen sink below.  My regular plumber could not figure it out.  Discount Plumbing came and fixed it. It seemed a little expensive, but they got the job done and I was happy.  Four+ stars for that.

The second time my main drain clogged. It runs about 30 feet from the front of my house to the street, and backs up every few years.  I called Discount Plumbing. They were very prompt.  He quoted me something in the neighborhood of $700 to rout it, or $1800 to run some super duper machine that he said would be much better.  Fortunately, it was not an emergency, so I said I needed to explore my options.  I called my regular plumper, and he routed it out no problem.  $200.

So, four+ stars for the first visit, one for the second (but only for being so prompt and courteous).  Conclusion:  these guys know what they are doing and are good at it, but have no problem trying to take advantage of you if they sense they can get away with it.  But, to be fair, I have no idea what the market price is for their work.  I just know that the price I was quoted for the second job was crazy.
Matt G.
Matt G.
6/21/2021
Shower drain was backed up so we reached out to discount plumbing. Their plumber (Connor) was timely and very professional. Once upstairs he properly diagnosed the problem and pulled this monstrous hairball of biblical proportions out of our shower drain. Great service and would recommend him to anyone. Thanks again Connor!
David O.
David O.
4/26/2021
At least 2nd time I've used Discount Plumbing & Rooter.  They could help me same day (super important when plumbing is jammed), show up on time, and did a professional job with the least cost solution.  Carlos successfully spent some time trying to fix the blockage with a least cost solution before jumping up to a higher cost fix.  He swept up the mess from the sidewalk and street, and even rinsed off the hood of my car when some of the goop ended up on my hood.  Thanks for the rapid fix and attention to cost!
Annie K.
Annie K.
12/26/2021
Not one to post comments and rate service received but the excellent repair service we received today needed to shared. LB - service tech came in and clearly explained the problem. We needed a new sub pump which he installed and made sure to double check everything before leaving. Efficient and knowledgeable.
Brian G.
Brian G.
1/27/2022
So, my shower drain was totally clogged up.  I tried to clean the clog myself with my 25 foot router. I tried liquid drain cleaner. I tried crystal drain cleaner. I tried everything I knew how over the course of two days and achieved absolutely nothing. Then I relented and called Discount Plumbing of Daly City at 8:00 am on a Thursday morning, I was given a same day appointment between 10:00am and 12:00pm.  a few minutes later I got a call from Discount Plumbers saying one of their techs could arrive within 30 minutes if I was available, of course I said yes. exactly 30 minutes later, Franklin Salcedo arrived and within another 30 minutes my drain was cleared.  Franklin had to use two different routers because the clog was so old and hard. He explained how I had a copper drain pipe going into a cast iron pipe, going into a galvanized pipe.  The galvanized pipe was probably 50 years old or more and had a tremendous amount or hardened gunk accumulated in it, but Franklin managed to plow through it and get my drain cleared none the less.  I also know that in the near future, if my shower drain gets clogged like this again i will need to replace the galvanized segment of pipe. Franklin was kind enough to give me a ballpark estimate of that job so i could be prepared.  But for now, I just want to thank Franklin for doing such a great job, the dude knows his stuff!
Abby S.
Abby S.
1/24/2022
My garages flooded due to the sink overflowing which connects to the washer. I called discount plumbing, they were able to get me an appointment in a timely manner. I was notified with a picture of the plumber coming. Brian came on time and was able to fix my problem. He was friendly and clean. He took all the information and did an assessment and estimate. He fixed the problem and recommended preventive products. Will use again.
Farid H.
Farid H.
03/03/2021 12:00:00 SA
We had an issue with our shower drain not functioning properly and water standing after each use. Discount plumbing sent someone to diagnose and give a quote within the hour from our call. Fifteen minutes later and everything is as good as new. Thanks for a prompt and quality service. Would recommend.
Will V.
Will V.
12/02/2017 12:00:00 SA
We had a minor sewer eruption out our storm drain. We had the line cleared but they pulled up dirt... not a good sign. After running a camera, we had both root intrusion and a major belly in the line. So it was time for a new sewer lateral. Our line was 8.5 feet down and under the city sidewalk and several cherished building features. I was terrified about all the work that would need to be done and how it might damage our building. I bid the work out to several companies but ended up going with Discount.

Angel came out to provide a quote. Unlike some of the other services, he insisted on re-running the line with a camera to see for himself what the likely issues were. This was done at no cost. The quote was very competitive and Angel made me feel like we would be in very good hands.

The crew showed up and got to work the next week. Everyone on the crew was extremely polite both to me and our neighbors. The got the work done on budget and ahead of schedule. Best of all, I was amazed at how they were able to get everything done and return it as if nothing had happened. Other crews told me they were going to have to tear out or fence and concrete runner. Not only was the Discount crew able to salvage our fence, but they even put our planter back together. They even offered to replant our flowers! (It was time for some new foliage anyway...). Looking at the picture, other than the wet concrete, it's impossible to believe that just the day before there was an 8 ft trench running right up to the edge of the house.

Could not have been more pleased!
Lolita A.
Lolita A.
11/03/2019 12:00:00 SA
Mike @ Discount Plumbing Rooter helped us out on short notice with our plumbing issue. He is very cordial, professional, patient, and answered all of our questions.
We are very happy with Mike's work! I would definitely recommend him. Thank you, Mike!
v n.
v n.
12/08/2021 12:00:00 SA
They came very quick to repair a valve that was leaking.  Nice guy, and finished it with no fuss or muss.  A bit pricey, but all good
Brian T.
Brian T.
04/05/2021 12:00:00 SA
Carlos came on time and immediately solved a clogged bathroom sink. He also gave us tips on maintaining the sink. Overall, I always rely on DPR and they give good & fair prices.
mika m.
mika m.
1/24/2021
Antonio at Discount Plumbing was great. He was on time, quickly assessed the issue and completed all work in a timely manner. He replaced old gaskets and left everything working better than before my issue. I appreciated that he wore booties, mask and gloves and was very mindful about Covid protocols. I would highly recommend him!
Tasha R.
Tasha R.
10/15/2019
I called them two times for a quote and both times, I was told that I would get a call back soon. I never got a call, but was finally told that they can't offer me a quote over the phone and they would need to send someone over. If they had told me that on day one, I wouldn't have had to call multiple times.

When the plumber stopped by, he gave me a quote that was more than double the other quote I received. He quoted me $1,100 for four shutoff valves. I paid $475 with another company and they did a great job.
Samantha S.
Samantha S.
03/03/2021 12:00:00 SA
We had an amazing experience with Mike! He was very knowledgeable, kind, and professional. We especially appreciate his compliance with COVID with his face mask and shoe covers. We were having a clogging problem with the shower and toilet. He troubleshooted it and was able to finish in less than an hr. Luckily the clog resolved itself but due to his knowledge, he definitely gained our trust! We will be using this company in the future for our plumbing needs!
Kelli B.
Kelli B.
12/25/2021
I contacted Discount Plumbing in September to replace garbage disposal. They came out and replaced it no problem. I contacted them again in December because my water heater was leaking and needed to be replaced. We set up a time for Monday12/20. They never called me to confirm appointment so when I called them back to see if they were coming they said they would have to cancel because they were short technicians. I had already been without hot water for 5 days. They wanted to reschedule for Monday 12/27. I said no. I ended up calling a different company and they came out the same day and replaced water heater a day later. So bottom line is this company is good but beware that when you make an appointment it maybe cancelled at the last minute while leaving me with no hot water for 5 days as in my case.
Gale S.
Gale S.
02/01/2021 12:00:00 SA
We needed a plumber last week, due to some leaky plumbing under our kitchen, and some bad plumbing around our garbage disposal, also causing leaks inside our kitchen. Our plumber (Efrain Palafox) did an excellent job with all the work that had to be done. He got under our home and did a difficult job to take out an old line of plumbing, replacing it with a new line. And he also re-did the plumbing setup under our kitchen sink to fix all the leaks there. Excellent work.
Alison C.
Alison C.
5/28/2019
The last time we used this company to snake our drain it cost $150, they came out today to let us know that the prices have gone up to $325. This wasn't quoted over the phone sadly and wasted our time and the poor plumber who came all the way from Daly City to our house in SF.

I agree, you can't access the problem over the phone but a range should be given over the phone for any home services request to set expectations.

Please check prices via phone if you choose to use Discount Plumbing, they seem to change depending on the day.
Scott B.
Scott B.
9/21/2020
NOT a discount. Tried to charge $1500 for jetting services that I found another plumber to do for $600 (who indeed stuck to that price). Really disappointing that this company is able to get away with prices such as these normally. While the plumber showed up promptly and was easy to talk to and seemed more than competent, the prices are just ludicrous.
Martin E.
Martin E.
05/07/2019 12:00:00 SA
Had a clogged drain in the bathroom, which Carlos quickly fixed!

Called earlier today and got help later in the evening. All in all good and quick service.
James M.
James M.
04/07/2021 12:00:00 SA
I had 2 occasions to use these guys this month. First was a water heater replacement and the second was the replacement of a shower valve cartridge. Cory and another Navy veteran did a great job with the water heater in one day... A Sunday no less!  The second job was done by an Army vet by the name of Jose.  Jose was great too. He explained everything every step of the way and did a great job. Everyone I have dealt with at Discount has been friendly, professional and thorough.

Thanks guys!
James McCann
Adam M.
Adam M.
05/11/2019 12:00:00 SA
Robert was able to come early the next day to investigate an unusual water leak coming up from the floor. After investigating he was able to give me a thorough explanation of what was happening and made a recommendation for next steps that reduced risk of unnecessary work. Throughout his investigation he was communicating his though process and observations, and that communication was integral in getting to the root cause.

Overall I'm impressed with his professionalism and communication and would definitely recommend Robert.
Leanne S.
Leanne S.
11/15/2019
My bathroom sink was leaking and my toilet was not flushing properly so I reached out Discount Plumbing. When Efrain arrived he was very friendly and professional. He explained to me why it was leaking and what he was doing to fix it. He also explained why my toilet was not flushing properly and what needed to happen in order to fix it. Not only did he reach out to my landlord to discuss the problem and solution; he promptly called me to fill me on the conversation he had with my landlord.

Discount plumbing is a solid company that cares about their clients. They're not trying to make money off of you and care about the cost just as much as we do! Thank you Efrain!
Daniel Z.
Daniel Z.
12/07/2020 12:00:00 SA
I had to find a new plumber as my previous one has left the state. Found Discount plumbing here on Yelp, got a request for a service and response very quickly. Was able to schedule a plumber visit for dripping faucet issue same day - Chris has fixed the issue well, then called them back shortly for another faucet with same issue and that was fixed as well. Then, right before Thanksgiving, had to call for what turned out to be a major sewage cleaning project. Connor has done an outstanding job spending 3+ hours but finding the root cause and cleaning up a debris until full flow was restored. All plumbers consistently demonstrated very professional attitude (given sensitive quarantine situation - masks, shoe covers etc.) , high skills and courtesy. Highly recommend to anyone in need of plumbing work - big or small, Discount Plumbing is our new fav plumbing shop :)
John D.
John D.
11/29/2021
Had Antonio Landeros. He was able to diagnose and fix the issue with our toilet when two other plumbers before him weren't. Fast and knew what he was talking about. Thanks, Antonio!
Cameron D.
Cameron D.
10/29/2021
Efrain was extremely helpful, professional and prompt when he came out to assess our shower drain stoppage.  I would highly recommend and he will be the first person I call in the future!
Nels G.
Nels G.
10/13/2021
Needed a bathroom faucet installed. Marcus came out, was super efficient and professional. Got it installed in no time. Great service!
Megan W.
Megan W.
10/02/2019 12:00:00 SA
Elmer was very honest and friendly when trying to unclog our toilet that had been backed up for days. He explained every step to us as he went, making sure we understood what was happening and were okay with the pricing. He found that our problem was greater than just a clogged toilet. He seemed honest and at no time did we feel as if he was trying to get extra money by doing something unnecessary or by skipping a step. He even had us take photos during the process for proof!

I would highly recommend this service to anyone who needs a friendly and efficient plumber!
Joshua R.
Joshua R.
2/24/2021
Elmer R. Knows what he's doing. Very knowledgeable & super approachable & helpful. We are very plesed with his work and happy we decided to go where the professionals are instesd of doing it ourself. We had leaky water heater pipes & elmer works very efficiently & pays attention to the details. If we ever need any more plumbing assistance we will not hesitate to call. :)
Chris R.
Chris R.
9/20/2020
THE WORST CUSTOMER SERVICE!!! Had an appointment for an estimate at my house in the window of 130-3pm. At 145, no one shows up so I give them a call to see what time the plumber (Franklin) would show. They say he should be on his way. I say OK, no problem, if you guys could keep me posted on when to expect him that'd be great. 230 rolls around, still no Franklin. Give them another call and the lady says he should be there soon. Ok, great. 315 rolls around and no sign of Franklin. So I call again and this time, the lady tells me that he's been stuck at another job site this whole time??!! Why wasn't I told the truth instead of being told multiple times that Franklin is on the way??!!

So I essentially lost 2 hours of my life waiting for Franklin. 2 hours I could've been playing with my daughter. These jerks don't have the decency to respect anyone's time. DO NOT WORK WITH Discount unless you want to waste your Saturday afternoon. These jerks should learn how to treat customers with respect.
Silvia R.
Silvia R.
7/22/2020
Our incredibly old claw foot tub piping decided to bust causing some major flooding in our bathroom and basement underneath. Discount Plumbing was the only place we could find availability within a couple days, everywhere else was booked out for at least 2-3 days. Conner came out and took care of the issue, now things are running back to normal. They did a great job, it is a little pricer than we were expecting to spend for the job, but hopefully this is a long term solution so wont be having to put anymore towards it for quite sometime.
Delia R.
Delia R.
9/19/2020
Love they're work they did an excellent job especially they sent me a nice person Mr. Fred Marfil. They're estimate and price reasonable.
Jason K.
Jason K.
12/02/2020 12:00:00 SA
Our kitchen faucet fell apart and was leaking slightly and we needed it repaired ASAP. We also had a shower clogged and had tried draino many times but it kept re-clogging. They were able to get someone out here within a day. Marcus was super professional and explained the problems and fixes to us, and their services were very affordable and fit into our budget. 5 stars, would absolutely use them again and recommend to an
Rajesh V.
Rajesh V.
11/02/2020 12:00:00 SA
Great service came supper fast within 30mins of me calling. We are very satisfied!! Carlos was so nice and helpful. Would use service again.
Henry C.
Henry C.
02/03/2021 12:00:00 SA
Efrain Palafox was very honest. He gave me his opinion on the project and I appreciate his advice.
Alyssa B.
Alyssa B.
8/19/2019
Elmer and Omar came at the tail end of the window, no notice was given prior to their arrival. I was told there would be a call 30 minutes before they arrived.

I requested a quote over the phone for a garbage disposal replacement and they told me they needed to send someone to take a look. I went out and purchased a disposal for them to use to save on costs. They quoted the job at $595 for 1-2 hours of labor. I think almost $300/hr is ridiculous for the job. He did come down to $500 to do the job, but it was still way too much.

They were very nice and it wasn't awkward at all when I refused the service after the diagnostic.

I am got the job completed elsewhere for $125.
Mark P.
Mark P.
02/02/2021 12:00:00 SA
After a big rain storm, we had a total blockage of the main sewer serving 4 apartments.  Discount was able to schedule a technician within a couple of hours.  Angelo Gikas showed up a little early, cleared the badly affected drain within an hour, cleaned up after himself, and did an excellent job.  I would recommend Discount, and commend Angelo for his work.
alexej g.
alexej g.
1/15/2019
Called them for blocked drain that I couldn't clear myself. Prompt response time. Angelo was friendly and disclosed my options and I had him start. He worked the block out and provided me with additional pointers on maintenance.

My only complaint is that after the snake was run (access from outside of the house), the drain dirt and smelly liquid splashed against the walls and no effort was made to clean up afterwards. Not sure if this is typical or a one off. That's the reason for the point reduction.
B R.
B R.
1/30/2021
I first would like to point out that I have purchased literally thousands of items online as well as used Yelp repeatedly to contract for services - without ever leaving any review or feedback. After my experience with Discount Plumbing, I am now compelled to leave a review.

I called Discount Plumbing because of a backed up drain that was overflowing sewage into the street, and noticed their good reviews as well as a quick response time, which was a priority in my situation. Previous contacts on Yelp had often resulted in slow response times, even from companies that advertised quick response times. I chalked that up to living in a bigger city like San Francisco.

My call in was handled professionally and I was told someone would arrive at my location within 2-3 hours, which I was happy to hear. I then got a call back saying they could have someone at my location in 15 minutes. Perfect!

15 minutes later I met Connor and a co-worker. I can't say enough about Connor. He was polite, friendly and professional. He explained what he needed to do to fix my problem in a manner that easily gave me the confidence to proceed.

The work was done successfully. I was able to view the interior of the entire cleaned drain via a video camera Connor used, which provided a great sense of verification that the drain was completely clear.      

The camera also showed a problem in the pipe near the end of the line that if left unattended would create a bigger problem than with what I had called in for.

Connor returned the next day with Alex and Jade. It was obvious that the three worked well together as a team. They dug out the area, replaced the damaged pipe, and replaced the concrete perfectly.  Everyone wasted no time in getting the job done, while not cutting corners on being thorough and keeping the work area clean. They also had some support from other co-workers who arrived at certain times to pitch in to help keep the progress moving.

I am more than satisfied that all the work done took care of any concerns that I could have regarding the working status of the drains for my property, and this as well as the manner in which the crew worked and communicated all the necessary information along the way has motivated me to leave a review.

I highly recommend contacting Discount Plumbing.
Carlo A.
Carlo A.
10/26/2018
The great customer service starts with how they answer the phone -- courteous, friendly, and they call back when they say they're going to call back!  Christina was great to speak with and I knew that she would make sure my issue would be taken care of.

Mike came to replace the flush valve in my toilet and he did it quickly, efficiently, and he was a pleasure to deal with.  When we had to call back because a different issue came up, Mike came back and fixed it.  

They give you a 2-hour window, and they call you when the plumber is on his way to your home.  Best of all, they stick to that window and they actually show up!

I definitely recommend these guys and will plan on using them again!
Pres H.
Pres H.
03/10/2021 12:00:00 SA
In and out in less than 2 hours. It was fixed 2.5 hours after I called to schedule. Truly amazing. Same day quote, great price, first time coupon saved me 30% as well. Special thanks to Carlos Gallardo. I needed a fill valve replacement and emergency valve shutoff replaced. Well worth the price, convenience and timely manner. HIGHLY RECOMMEND!!!
John A.
John A.
9/22/2020
I wanted my sewer line reamed. I got reamed too. My tenant mistakenly authorized a $687 charge to clear about 15' of main sewer line. They texted at 4:48 that Marcus was on the way. I called my tenant 13 minutes later at 5:01, too late to reverse her authorization as the job was already done. Discount?!?!? I'm gonna go with the opposite!
Carrie N.
Carrie N.
10/23/2018
Overall high quality customer service.
Booking the appointment was easy. After a quick phone call, a plumber was at the house within the hour.

Carlos, the plumber, was professional, efficient, and friendly. He identified the plumbing issue right away, explained the problem clearly and gave an accurate estimate for the repair & service. He resolved the plumbing issue quickly and took the time to describe simple ways to avoid & resolve issues ourselves in the future.

The new garbage disposal works great!

I will use this service again for any future plumbing concerns.
Jane B.
Jane B.
03/02/2021 12:00:00 SA
Carlos came to fix my sink an hour after I called and went above and beyond by not only fixing my clog and insinkerator but ALSO switching out old pipes and showing me how to reset my insinkerator in future!
Mitchell K.
Mitchell K.
4/24/2020
I tried everything I could do to unclog my bathroom sink, but nothing worked. After a quick Yelp search, I found and called Discount Plumbing. They sent someone over right away. Angelo and Fred quickly identified the issue and fixed the drain to be as good as new. I appreciated their professionalism, and they came in wearing PPE. They even took their shoes off without me having to ask! Overall, a solid 5 star experience. Thank you!!!
Serena W.
Serena W.
12/04/2020 12:00:00 SA
Connor came by this morning to fix a clogged toilet on short notice. The issue was fixed quickly, and Connor was very knowledgeable about how to fix it. He also followed all covid procedures ( face mask, gloves, shoe covers, etc)
Manch H.
Manch H.
4/28/2020
My technician Angel Briseno showed up right on time and was very professional. Called in the morning and showed up right after lunch. Angel took care of the clogging problem in no time and even made sure the splash from the snaking was wiped clean. Really appreciated the prompt, professional and courteous service in the middle of a pandemic and would definitely recommend.
Laura S.
Laura S.
6/28/2020
We called on Saturday evening because the handle joint on our toilet had corroded and fallen off. Discount Plumbing Rooter was able to get someone to come between 9-11 on Sunday which was great. Fred was our plumber and he was professional, very nice, and was gracious about our loud puppy. He came wearing PPE and had shoe covers which was awesome! It was difficult getting some of the parts we needed for our toilet on a Sunday but Fred took the extra time to solve the issue. 5 stars!! Thank you!!
GR H.
GR H.
8/14/2020
Marcus fixed my leaky sink pipes. He was incredibly friendly, efficient and clear regarding what needed to be done.  Completely Covid-19 ready, he also put on shoe coverings and was careful to keep distance.  

Initially contacted Discount Plumbing through Yelp, with a followup phone call. They arrived within an hour of my call. I would definitely recommend them (and Marcus) to anyone needing plumbing help.
Yaya S.
Yaya S.
8/21/2019
Connor did an amazing job fixing our sinks that wouldn't drain.  We had a previous plumber come and tried everything, no success.
Connor was able to fix all our sinks.
Highly recommended:)
Maude S.
Maude S.
4/24/2020
I highly recommend these guys! They are so fast and responsive! Fred and Angelo were at my house within 20-30 min of calling! They fixed my toilet in no time, were friendly and respectful. They will be my go-to plumbers in the future!
Adrian K.
Adrian K.
7/19/2020
Called the same day and came by to fix it the same day. Maybe I am just lucky. overall High Quality work. Professional and respectful. Followed social distancing order. Fred is very knowledgeable to perform a fix and answer related questions. Highly recommend for those who are in need for an urgent need.
Tom F.
Tom F.
10/15/2021
Have used these folks for some time, very professional. Franklin recently replaced a bathroom sink faucet including a tricky drain arrangement, also serviced hot water heaters for two units. Great work, and they provide a discount for seniors!
Stefan N.
Stefan N.
9/20/2020
Showed up in a mask. Did the job right. No BS. Just a great service. Recommended to anyone wanting it done right the first time.
Christopher W.
Christopher W.
8/21/2018
I feel ripped off. The response was quick to come service our two toilets which needed their flush assemblies replaced and one needed a new flapper.

After looking at it, we were quoted $175. It took him an hour to complete and he charged $350 saying he meant it was 175/toilet. On top of that, he wanted me to pay the parking ticket he got for illegally parking while on the job. I refused that part.

$350 for an hour of work and $25 worth of parts is a total ripoff. We will not be using them again and will be warning others not to.
Andrew I.
Andrew I.
7/29/2020
Efrain arrived on time. Communicated what he would need to do and fast and efficient. I would highly recommend him!
Itay A.
Itay A.
1/20/2020
Bad company ,
Not  provide the service they Saadi they will
Very disappointed to speak also on the secretary that not even sitting in the  office  
And hung up on me
Shame on you
amy g.
amy g.
09/01/2020 12:00:00 SA
Franklin was able to solve our problem (which was a mysterious clog in the line to the street). Same day service, very safe protocols, and excellent trouble shooting by Franklin! So appreciative that he could help us quickly.

I would gladly call them again if needed.
Qyon G.
Qyon G.
08/08/2020 12:00:00 SA
I called Discount Plumbing on Thursday and there were able to send an employee out on Saturday for a toilet replacement.  They gave a me a good deal compared to other plumbing services I called.  They were able to replace my toilet within a couple of hours.  Elmer was tidy and professional and told me what was going on with my toilet and fixed it right away.  Great service!
heena k.
heena k.
6/17/2021
Our technician Robert Velazquez was super helpful and honest in evaluating our bathroom plumbing issues! We'd definitely call them again.
Frank L.
Frank L.
9/16/2020
Adan came to help me with sewer line camera recording for the Mountain View city sewer lateral inspection. He is very friendly,  professional, and patient throughout the process. He called me 2 days earlier to understand what my needs are and explained to me what the city inspector is looking for.
On the day of inspection he showed up on time and we were able to collect all the video recordings for the inspector in just 20 minutes. The pricing for the service is also really great, another rooter company asked for 2X for the same service.

Very positive experience with Adan and the Discount plumbing company.
Brian S.
Brian S.
8/21/2020
Sammy with Discount plumbing came to the rescue and repaired my clogged toilet. He called me 30 minutes before arriving, came into my house with shoe covers and face mask. Got everything done at a good price. Thank you very much Sammy
Rick P.
Rick P.
7/28/2020
Awesome business and our future go-to plumber. They were available for a same day appointment (super convenient). Carlos came on time and fixed our busted garbage disposal in 10 minutes. He also gave us tips for how to prevent it from breaking in the future. Also got a great deal on the voucher. Very highly recommend this business.
Jan W.
Jan W.
9/28/2021
Carlos Gallardo from Discount Plumbing just fixed the main water shutoff valve at my home. Communication was excellent, good responses and good advice. Fix was done fast at a reasonable price.
MC M.
MC M.
6/26/2018
soooo... the sink was backed up.
Call for an estimate on a late Sunday: the operator was cordial and accommodating. gave me a time frame for the next day.
time frame: Angelo arrived as scheduled
plumber: Angelo was thorough and direct to the point. He explained the process clearly and gave an estimate of how much time it would take to get the job done. He was both friendly and professional.
result: excellent. the drain works.
wenzo p.
wenzo p.
5/20/2020
I called in a need to replace the bathroom sink rod and assembly. They came within a hour and half of that call.  Robert , the plumber, was excellent.  He wore the mask,gloves and shoe covering.  He assessed the issue and went about fixing it.  He is knowledgeable and worked in a tight quarter bathroom.   I would use him again.
Scott L.
Scott L.
08/06/2020 12:00:00 SA
Had a minor issue with the fill ball getting stuck in the toilet tank. Efrain was able to come out quickly and resolve the issue without any problems. He even wiped down the toilet area to get any water left, which was appreciated. Great job!
Lisette B.
Lisette B.
7/24/2020
Carlos was very friendly and honest. Made sure explain the details and drew a picture so I fully understood. Thank you.
Suzie, Steve And Jenna S.
Suzie, Steve And Jenna S.
10/07/2021 12:00:00 SA
My water heater broke at 11pm at night and I called several places and Discount plumbing came out the next day and installed a brand new water heater.  Marcus was the technician that came out was was courteous and polite and worked very hard to get our water heater replaced.  I highly recommend this company, they were honest and came out fast!!!!
Munji R.
Munji R.
5/25/2021
We needed out tankless water heater flushed. Did some research. Got an appointment. They sent us a photo of our plumber when he was due to arrive. Franklin is the best. Super nice, very efficient, knows what he's doing and got it done right. All round great job!
Lilith Y.
Lilith Y.
10/19/2020
Nothing was fixed and lost $225 for the visit. Never got my discount for their first missed appt either. Not the greatest.
Greg C.
Greg C.
5/18/2018
We had gurgling and knocking in our pipes when we flushed the toilet in our guest bedroom. Fred came on time, flushed the toilet, heard the gurgle, and looked at me with troubled eyes. I said, Oh boy. This is going to be expensive, isn't it?  He asked questions like When did you first notice it?, etc. Then he looked in the shower drain. It was dry. We ran the shower. The noise was gone when flushing!! He didn't charge us a penny. Remember to run your underused showers and sinks to keep those traps full.

Thank, Fred! You rock!
Yesenia A.
Yesenia A.
8/30/2020
Marcos was excellent.. Got here less then 10 minutes and got straight to business.. I highly recommend Discount Plumbing.. Thank you for coming to the rescue..
Samidha G.
Samidha G.
02/03/2020 12:00:00 SA
Our shower and tub stopped draining properly and water started to back up.  We called on Super Bowl Sunday and were able to schedule an appointment for Monday morning.  Angelo came promptly at the beginning of the two hour window and snaked the shower.  Everything worked smoothly and it was such a relief since we had kitchen sink overflow issues a few months early.  I'd recommend Angelo for prompt and helpful service.
mike y.
mike y.
12/04/2018 12:00:00 SA
Reception desk called me on the morning of to verify appointment!

Operator arrived early.  Took time to asses the situation.  Completed the task.  Worked quickly.  

Noticed the double parking too from previous review  --that's pretty normal in SF, as the operators need to be close to the job.  I did think it was odd that they would ask the customer to pay for the ticket (more angered that DPT would give mobile workers a ticket).

Wish I had taken advantage of the yelp coupon.  But all in all, great experience.
Pat K.
Pat K.
05/05/2021 12:00:00 SA
My experience with this co was good from the start. They were quick and accommodating when I called to have my old toilet removed and a new one installed. Mikey and Fred arrived on-time the following morning and gave me an estimate for the job. They did a great job and professionally handled the issues that were discovered once the old toilet was removed. The new toilet was installed without problems and they hauled away the old one. I was very happy and would not hesitate to use them again.
Ben C.
Ben C.
4/28/2020
Discount Plumbing has always been our go to Plumber.  They are fast and knowledgeable.  They have done everything from replacing the main sewer line on my family home to unclogging many shower drains.  Recently we had a severely clogged drain and another plumber recommended we replace the drain pipes which would have cost thousands and damaged the shower and walls.  Discount Plumbing came out and identified the issue in minutes.  The clog was not an issue with pipes, but the drain was severely clogged with hair.  Discount advised use to a mechanical snake and they fixed the issue for a few hundred dollars.  I would highly recommend the team at Discount Plumbing!
Dan Y.
Dan Y.
8/13/2021
LB came over in the morning to fix our clogged kitchen sink. The work was done in a timely manner and cleaned the area afterwards. I would recommend if you have similar issue.
James P.
James P.
06/10/2020 12:00:00 SA
Our family had a water heater installed by Connor. Their service was very fast, at a good price and they were also super polite. Our new water heater works great. Discount Plumbing Rooter is a local family business so definitely support them. Would recommend!!
Robert V.
Robert V.
6/17/2018
Absolutely recommend Oliver from discount plumbing.  I had a blockage in the sewer pipes in my home that caused a flood in my bathroom.  This required it be professionally dried out and then remodeled.  Another company wanted an exorbitant amount of money just to clean the pipes and look at them with a camera.  Instead I called Discount Plumbing for a 2nd opinion and Oliver came out. He looked at the sewer pipes with a camera without a separate charge and suggested a course of action that included redoing some joints and a cleaning for the same price the other company just wanted to clean and look.

Oliver also showed me the sewer lateral (part going from house to street) was in urgent need of replacement and gave an very reasonable estimate for that work.   Oliver is very diligent, easy to work with and did an excellent job remediating the issues with my plumbing so that I can avoid another extensive remodel caused by sewage damage.  I highly recommend him and Discount Plumbing and will always use them for my future needs.
Ivy W.
Ivy W.
7/19/2021
Really responsive. Carlos was courteous, professional and knowledgeable. Fixed our garbage disposal in no time.
audrey r.
audrey r.
6/13/2018
Roberto was at my house before me. I had a water heater emergency. He and Mickey were wonderful and had the repair completed promptly. I'm very happy with their service. If you need someone to help you in a pinch this is the company to call. A competitor I had called before Discount Plumbing wouldn't have been able to come out till the next day even though I stated it was a water heater emergency.

I'm very grateful.

Audrey
L S.
L S.
8/30/2021
Our kitchen sink sank into a cabinet immediately below our sink.  When contacting several other area plumbing services they said I/we don't do that sort of work - one company used snarky language saying good luck finding someone.  Discount came to the rescue and fixed the problem within just a few hours.  Pricey... yet highly professional and exceptionally well skilled.  Would definitely use them again.
Shayana W.
Shayana W.
1/31/2016
Great service from a great company!
Called yesterday (Saturday) because we had a clogged sink drain at our spa and needed if fixed asap. Conrad showed up and was great at explaining what was going on with our sink and how he was going to fix it. He not only was able to get our sink our sink in working condition in less than a hour but even swapped out our plastic pipes to new chrome pipes free of charge :)
Highly highly recommend! Thanks Conrad!
Adam D.
Adam D.
6/16/2020
These guys were incredible.  They serviced our garbage disposal and were honest, efficient, on-time, knowledgeable and friendly.  Chris and Efrain took good care of us!!  Highly recommend.
Dave ..
Dave ..
3/24/2018
How they have 4.5 stars HAS to be a SCAM- they  must be hiring a company to forge reviews!!!  Here's my experience:  Called today and made an appointment for a garbage disposal replacement.  They said they'd come between 3-5 pm and would have a quote before.  They gave me the plumbers number whom I sent photos address and detailed info to.  I'd been sending them info all day.  No show at about 4:30, so I called the front office and they said the plumber is running late and would be there by 5:15.  It's 6:15 and get another plumber with different number calling me back saying he got caught on the job and would not be there until later.  I said what is your price for this job anyway, he says $595!  That's twice as much as someone else lined up for Tuesday who quoted me $300.  It's like really????  I can wait two days rather than wait all Saturday for a no show that's twice the price!
Michele S.
Michele S.
8/26/2021
We had an unusual issue with a sump pump, backflow valve and misaligned  drain pipe.  Fred Marfill identified the problem, fixed the pipe, made sure everything was working and cleaned up after the work.  He was prompt, knowledgeable, professional and courteous.  It was a lot of hard work in a dank place!  I would definitely hire DPR and Fred again, particularly for a problem that was challenging.
Ferris W.
Ferris W.
9/14/2020
I was able to schedule an appointment on the same day. Antonio was my tech and he was professional, polite and effective.

He used shoe covers when entering the house and also adjusted the toilet lever for me as he noticed it was a little off. The job was completed in a few minutes and went very smoothly!
Jim K.
Jim K.
01/08/2020 12:00:00 SA
Oliver installed our new faucets, and made the necessary adaptation to make it work. He was fast, clean and efficient, and we saved a great deal of hassle by not trying to do it ourselves!
Chris F.
Chris F.
02/08/2018 12:00:00 SA
I went onto Yelp to find a plumber and chose #1 rated Discount Plumbing Rooter Inc.  The dispatcher was super polite and she was able to get someone over to the house right away.  

The plumber arrived earlier than advised and all seemed to be going well until he gave me the price.  He wanted $550 to solder a loose joint back together on the pipe and said it would take him a couple hours to do it.  When I discussed further, he said because I seemed like a nice guy, he would give me a special price and do it for $400.  I still thought it was on the high side and told him no thanks.  My in laws wanted to get this issue resolved and told me if he could do it for $300, they were okay.  The plumber then agreed and the work was completed for $300 in approximately 25 minutes.

I was very disappointed in how ethical the repair person was.  He saw an opportunity to try and make an obscene amount of money for the task at hand from two older retired people.  This was reduced only with my intervention.  I was completely floored on the approach of this plumber and say that this is NOT the way a number one rated company should be doing business.  I called back to let the dispatcher hear about this as well the following day.  I cannot recommend them in good conscious.
Payam A.
Payam A.
8/18/2021
Antonio came by to check out my leaking kitchen sink. During the free estimate, he noticed one of my valves was loose, tightened it and confirmed it was the problem. He didn't charge me due to the fact that it was a 1 second fix -- I highly recommend him and will definitely give them a call for any other plumbing issues I might encounter.
Josephine F.
Josephine F.
3/31/2021
I was really disappointed with the service I got with Discount Plumbing Router, I ended up paying for a service that didn't solve the problem that was supposed to have a 30 day guarantee that they didn't honor, the plumber tried to make me invest in big unnecessary repairs, and in the end I gave up and used another company (fast response plumbing) that solved the issue for half the price.

At first my interaction with discount plumbing was great, they were the first to respond, picked up the phone immediately, sent someone really quickly, and the plumber (Brian) was very nice and professional. My pipe was clogged and Brian recommended to either snake the pipe, which might not solve the issue but was cheaper at only $325, or do a hydro jet which would be more expensive, around $2,000, but more likely to be a long term solution. I was worried about having to pay twice if the cheap solution didn't work. Brian told me that they had a 30 day guarantee on the work they did, and if snaking didn't work I would not be charged twice.
The snaking solved the issue for 24h, then it clogged again. I called Brian, who snaked it again, and said that the long term solve would be to change the pipes which would cost $4,000. 24h later it got clogged again. Then Brian said he wouldn't come because he had already come and the guarantee was no longer valid. Now I had paid for a fix that didn't fix anything and I still couldn't use my bathroom. I didn't help that I'm a house owner and my tenants couldn't use their bathroom either.

When I called the customer service they were always passing me to someone else, and try to sell me on the $4,000 to redo the piping. When I insisted on getting someone quickly to remove the clog they would promise to give me a call back, and never called, they did that multiple times. It seems that they are only responsive the first time.

I started to realize that I had gotten taken advantage of, and that they had no intention of solving my problem, so I gave up and contacted another company called fast response plumbing instead. They charged me $795 for the hydro jet, so less than half of what I was originally quoted by Discount Plumbing for the same service, and they solved the issue forever. While the piping might have had some weirdness, it wasn't the issue and I'm glad I didn't trust discount plumbing and wasted my money. I wonder if they thought they could take advantage of me because I was a woman, or maybe because I was out of town for the second repair so we were communicating through my tenant. I guess I'll never know but I'm glad I didn't trust them.

Overall, I would recommend you save your money and go with a company that will solve your problem instead of trying to overcharge you.
Evelyn G.
Evelyn G.
8/29/2021
Great job. So lovely and clear about what the problems are.  I love discount plumbing. LB could not have been nicer!!!!
Gary L.
Gary L.
8/18/2020
Our water heater broke down and called them up. I have received nothing but the best service from Monica over the phone to the servicemen Efrain Palafox who was very professional and knowledgeable about troubleshooting.  Efrain was on time, was wearing a mask and practiced social distancing which is very important during this trying times. I would not hesitate to have these people service us again in the future.
Deborah D. J.
Deborah D. J.
2/15/2020
I have used Discount Plumbing several times for Toilet issues. They also flushed out our pipes. Always provided excellent service. Plumber Mike is always on time, does the work in a reasonable amount of time and explains what he's doing. I tried to fix the Fill Valve myself and broke it...outcome- leave it to the experts!  Plumber Mike arrived and replaced the Fill Valve in no time. Thank you to Discount Plumbing for their superb service.  I highly recommend them.
Esmeralda J.
Esmeralda J.
8/14/2020
I called discount plumbing and was instantly assigned a plumber to come out and look at my laundry drain. Brian and Sammy were the assigned plumbers and they did an incredible job and even did a camera inspection of the sewer to give us more feedback on what to do to prevent the issue we had. Thank you Brian and Sam!
Lexi B.
Lexi B.
02/01/2020 12:00:00 SA
Just had an emergency situation and Marcus came out to help. Showed up within the time of our estimate and not only snaked our toilet, but noticed a valve was faulty. Thanks for all your help and answering all of our detailed questions.
Maria M.
Maria M.
5/24/2021
They showed quickly, got the job done and did an over inspection. Conner was upfront and unclogged the very deep clog in the toilet. Super happy with the work! And the service was very friendly.
Ehau S.
Ehau S.
4/29/2020
We had problems with the plumbing at our house and they arrived 30 mins right after we called them which was great given the pandemic that we're going through. Mike was very courteous and understanding, he was wearing a mask, gloves and etc. He explained everything that was wrong with our plumbing, and got it done efficiently. I would highly recommend them and thank you for all you do.
nisaa k.
nisaa k.
06/06/2018 12:00:00 SA
I received wonderful service today. By Angelo, the gentle Giant.  He was very knowledgeable and was really sweet about answering all my questions.
When your kitchen sink is out of order-you are in a state of emergency. In no time Angelo performed his repairs and beyond.  

Thank you
D K.
D K.
12/25/2019
Do not trust them.  They say free inspection but all they tell you is that the pipes are clogged.  They just tried to scam you and are untrustworthy.  

My tenant arranged to have them come out to solve the overflow in the airgap from the dishwasher this past Sunday.  The plumber comes out and can't determine the cause of the clog but immediately quoted $379 to replace the airgap plumbing.  When I  questioned why it had to be replaced, he kept saying it is clogged and had to be replaced.  When I asked him why he can't unclog it, he says that the cost is the same to unclog it as it is to replace the airgap and they don't guarantee if they unclog it.  Plus, their minimum charge was $379.  This was something they never mentioned before.  They were unreasonable and rude.  

2 days later, I  unclogged the hose in less than 30 minutes with a hand snake.  There was nothing wrong with the airgap, hoses or dishwasher except some buildup in the rubber hose connecting the airgap to the garbage disposal. Beware!
Mr. D.
Mr. D.
11/20/2019
Mikey (Mike) showed up last Friday and hooked me up by quickly and painlessly clearing our laundry/garage drain. He had to come back as we have larger issue, the dreaded sewer lateral is clay and completely collapsed/filled with roots. What can we expect from a 70 year old original clay system? He came with Fred who quickly jumped on the rough, jetted the vent stack and cleared the roots out quickly, then ceremoniously declared all of the bad news, one item after another; collapsed clay, each section, roots, all the way to the city line, but not to mention the T that should be a Y. Wow, who knew! Anyhow, Mike and Fred are awesome team members and clearly Discount Plumbing is doing something right. While their costs may be a bit higher than smaller shops, you just cannot beat their kindness, sharing of knowledge, and all -in-all 'keep the crap' flowing downhill mentality. This is now my 4th or 5th call with them and all teammates have been awesome. I'll wait for their sewer lateral quote and will be calling them even if someone else beats it.

PS - be sure you're calling the right team as there are multiple Discount Plumbing companies in the bay: 650-991-2100.
Jennifer J.
Jennifer J.
4/16/2018
Woke up to see one of our toilets was leaking, called Discount Plumbing after reading reviews and within 1hour, Efrain came out and helped us fix it.

Great service and customer care.
Rachel R.
Rachel R.
12/01/2019 12:00:00 SA
Marcus was great. My kitchen sink backed up on a rainy Sunday afternoon, and he came and fixed it quickly and nicely. A very easy transaction!
Craig S.
Craig S.
1/21/2020
I had a great experience with Discount Plumbing. Elmer was very helpful. He explained the problem with our shower head leak and then got it fixed in good time. Great customer service and a job well done. I'll call them again if any other work is needed.
Shahde T.
Shahde T.
5/13/2020
My roommate flushed wet wipes and her toilet was completely clogged. I shopped around a bit and Discount Plumbing offered the best deal - 30% off the regular price to unclog. They were AWESOME. I was able to make an appointment for the morning after I called and they came right in the beginning of the 10-12PM window they'd provided me.
Adan was awesome - he was wearing a mask and shoe covers (COVID-19 safe!), explained what was wrong with the toilet and got the job done super efficiently. Thank you!!
I ended up paying $157. Most places were charging upwards of $250.
Thank you, so much!! Definitely recommend and I will be using you guys again :)
Patrick m.
Patrick m.
1/14/2021
Excellent... Fred came out was extremely professional kind and efficient... great stuff!!!
Bebe L.
Bebe L.
05/09/2020 12:00:00 SA
I was having some plumbing issues at my business and found Discount Plumbing through a google search. I called and they quickly sent out Tony who literally could not have been more professional and helpful. He scopes out the problem and gave me a run down of the options... I felt very informed and involved with the process, which is very empowering in this type of situation that can cause one to feel very out of control. He was very communicative--explained different scenarios and options, and he worked *very* hard for pretty much the whole afternoon, as the problem ended up being bigger than I realized. That said, I was very satisfied with the job and felt the price was extremely reasonable. I asked for Tony's card so that I could request him by name if I ever need a plumber in the future. He was fantastic. Thanks, Tony!!
Sonia N.
Sonia N.
06/04/2020 12:00:00 SA
We had a tough hair clog in our bathtub drain and Discount Plumbing was responsive in providing an appointment the next morning.  They use a text based system to remind you of appointments and arrival time.
Connor was our tech - he was polite, experienced, and thorough. They offer a fixed price (not hourly), based on the job, and offer a warranty on the work which is reassuring. The initial estimate provided was higher than expected but the team worked with us on the total cost. Connor used a face mask and was respectful of our home including cleaning up with disinfectant.
John F.
John F.
06/03/2021 12:00:00 SA
These guys are great! Marcus came out here and gave us an amazingly competitive estimate for a hydro jetting of our main line. We'd thought we'd have to wait at least a day to hear back from our landlord and told him to go on, but he drove right back when we got the go-ahead a few minutes later. He fixed it up in no time and both he and the call center really came through. Definitely going back to these guys for any future projects.
Margie C.
Margie C.
1/14/2020
Very satisfied with the service I received from this company. I've had them  at my home twice. Their associate Elmer Ramirez came out both times. Very professional, knowledgeable and neat. He found a leak in my underground pipe that was costing me a lot of money  with my water bill. Worked very hard and when he was finished,  totally cleaned up the area  he worked on. Second time he found a back up in my plumbing .. removed the toilet and was able to flush the clog out.
You will not be disappointed with  this company .
Shannon B.
Shannon B.
2/15/2021
Carlos showed up as expected and did a great job. Clean and tidy! Done in less than an hour.
Don W.
Don W.
12/14/2017
A few months ago my sewer line began backing up into the garage.  I called Discount Plumbing and they ran a snake and unplugged it.   I was very happy with the results and the speed of responding.    
Twice more I had the same problem and the last time they made good on their 30 day warranty and unplugged the drain for free.

They did a video of the sewer line and it showed damage near the city hook up that was likely the cause of the problem, so I requested a quote for replacing that line.    After two weeks I called to see why I hadn't gotten the quote and the plumber told me he'd sent it via email.  OK, they had the right email for the invoice, but I corrected them and 2 days later I got the quote.

I replied with a couple of questions, almost certain that I would have them do the work.    No response for over a week, so I called the office.   Oh, the office person is swamped, but is training someone to help her, I'll make sure you get the answer tomorrow.   2 weeks later, and after hearing nothing, I call again.     The same person tells me Oh, I see the quote in our system, but the plumber has been on vacation.  I'll make sure we get your answers to you by tomorrow.    Here it is, 2 weeks later again and I've heard nothing.    

They started off great, but they've completely failed me the last several times I called.
Peter H.
Peter H.
07/12/2021 12:00:00 SA
A month ago Elmer did a great job rebuilding two toilets that were running.   Today the sprayer hose on out kitchen sink cracked and started leaking.   I knew we had to call Discount Plumbing right away since their service is great and quality of  work was was also high. Robert came over today and replaced the hose in 10 minutes, with a huge discount because we were a repeat customer.   Both Robert and Elmer wore face masks for Covid and also wore shoe covers to keep our floors clean.  We will use them again if we ever need more plumbing work!
Divya S.
Divya S.
4/30/2021
The plumber left the job mid-way and never showed up, took another gig instead.
T N.
T N.
5/23/2021
We had a leak develop in our water heater closet on a Saturday that was spraying water all over the room until I shut off the hot water. So, we were without hot water. Of the 7 places I called, Discount answered and was able to get a plumber out to us in under an hour. Marcus was courteous and expert and able to repair our leak, despite a very difficult placement of the leak behind our hot water heater. The price was quoted up front after he looked at the situation and it was very fair. All in all, Marcus and Discount were life savers and we'll be calling them again for future plumbing needs.
Kathleen D.
Kathleen D.
4/23/2020
A neighbor recommended them and said their prices were fair and reasonable. They came out and quoted almost $500 minimum to unclog my kitchen sink  ! I sent them on their way.
Lindsey I.
Lindsey I.
1/17/2021
The actual service was great. Marcus came within the window and fixed the problem quickly. The issue I had was that I asked the company for a quote or hourly rate which they wouldn't provide. They said we would get an estimate and then decide about proceeding with the work. The work to unclog our shower drain was done quickly (less than 30 minutes including clean up) and charged us $325 which seems astronomical for the work done. We got a small discount for complaining, but we won't use this company again.
Kishan P.
Kishan P.
08/06/2020 12:00:00 SA
Efrain the Plummer was efficient and was very informative during the consultation/estimate. Very honest and won't take on work he can't guarantee. Highly recommended.
David H.
David H.
02/08/2018 12:00:00 SA
Super fast and friendly service. Cody came out and figured out what was wrong quickly, and then worked with me to figure out the various discounts I could use.

20 minutes later, he was out the door and my shower now drains like a dream. He even took the time to wipe everything down with disinfecting wipes. Super painless process overall.
Davor M.
Davor M.
10/21/2017
We called these guys to fix our leaky kitchen plumbing. Cody came out on a Saturday around 1pm (they gave a 11a-1p estimate). He was very professional and knowledgeable and got the job done quickly. I highly recommend Cody from discount plumbing.

He even threw in a free wax ring for our toilet!
Kelly W.
Kelly W.
6/23/2021
I love that the company called to let me know that Yachua would be arriving in 30 minutes.  He called me from the front door, which was great, so my dog did not go crazy with the doorbell.  He was able to fix my 2 leaky sinks within a few minutes.  I would hirely recommend Discount Plumbing Rooter!  Ask for Yachua!  I'm so happy that he was able to fix the issues, without me having to buy a new kitchen faucet!  Good job Yachua! Definitely calling them in the future.
Michael D.
Michael D.
12/01/2020 12:00:00 SA
I'm a repeat customer with Discount Plumbing Rooter because they're fast, reliable and honest. Efrain came today and was conscientious and kind.  And he repaired our clogged toilet quickly and at a reasonable price.
Buthi D.
Buthi D.
6/17/2020
Have not used this company, but won't after coming out this morning to find one of their trucks parked laterally in our driveway, even though nobody in my building had called them. Company clearly provides no courtesy training or simply hires idiots because when I called the inconvenience to their attention, the workers made no effort either to move the car or apologize until I said I would call to have it towed.

Not about to patronize any company who hires such entitled and inconsiderate and clueless workers.
Elizabeth C.
Elizabeth C.
6/16/2020
Elmer came to fix my leaky kitchen sink and was knowledgeable and friendly and quick! Definitely going to work with him again to fix some other things soon. Would definitely recommend them!
Daniel L.
Daniel L.
11/04/2019 12:00:00 SA
Fred came to my place in Sunnyside Heights with an urgent request.
Found black soot and water in my bath tub. He was able to snake out and deal with situation.
Great customer service and flexibility on a Friday especially. Really appreciate the quick response time and timely hard work.
Kevin M.
Kevin M.
10/28/2017
Fred just left my place, and so far, I'm impressed by the job. He showed up on time, was kind, friendly, and knowledgeable, and left my place clean and the bathroom drain clog-free. I was aware of one issue, and Fred made a recommendation to do a little more work. With the voucher available on yelp at the moment, it made total sense to do, and I'm happy I went with it. Fred also kept me involved in the process and showed me how nasty everything was, which I appreciated very much.

Everyone at Discount was very helpful-from online quoting/messaging with the owner Kevin, to the kind people you speak with when you call to make an appointment.

Would definitely use Discount again.
Jeff W.
Jeff W.
10/27/2017
We had a bathtub that was leaking water down into our garage and a broken plug lever. Called Discount Plumbing Rooter and they were able to send a plumber out to accomodate my availability. On the day of they gave me a 20 min heads up on when they would be showing up which I thought was really helpful.

After initially thinking it was a leaking supply pipe in the wall cavity, it ended up just being a loose valve stem. Angelo was great with assessing the issue and explaining things clearly. He made the necessary adjustments quickly and it was as good as new. They're prices are very reasonable as well. So nice to have a working tub/shower again, thanks Angelo!
Kitty S.
Kitty S.
4/25/2020
I love the company and their services especially Mike, who came to help me with the plumbing issues.  He is on time, professional, patience and responsible. He answered all my questions in a way that I can easily understand. Thank you Mike for his help. I will definitely refer him to my friends and family if they ever run into any plumbing problems.
Michelle T.
Michelle T.
3/15/2018
Efrain was able to come to our house within a few hours of calling for an appt, and we're so happy he did! We had a leak coming from our upstairs bathroom into our kitchen. He originally estimated ~$1500 for repair but once he started on the fix and re-assessed the problem he found a more affordable fix for us since he knew we were on a budget. We're so happy he was able to give us his honest expertise on our options of repairing the leak. He even went above and beyond to give my husband a breakdown of what was going on and showed him where the problems were as well as giving him some tips on how to repair other non-plumbing issues.

Thanks,efrain!
Bill F.
Bill F.
4/21/2020
Highly recommended. Excellent customer service: quick to respond & promptly arrived for the scheduled appointment. Angel was very professional and friendly, he was careful to wear the proper safety gear when he entered my home (N95 mask, gloves, booties). He communicated what was needed to repair the leak from my kitchen sink & bathtub faucet as well as explain, in detail, what he did to repair and answer any questions. Now, all works great.
Tata X.
Tata X.
11/16/2017
Really professional service, I really couldn't have been more satisfied. Thank you!

Mike unjammed my garbage disposal on the first visit and discovered that my U shaped pipe and garbage disposal needed replacing. So on the second visit he did that. After laying out the different options, he did not push for the most expensive model (which is what I had), and actually told me candidly that half of the horsepower would do just fine. I ended up going for more horsepower but really appreciate his hones opinion. He was very quick, friendly, and professional. After he finished the job, he taught me to how to unjam and reset the garbage disposal so I could do it myself. And I actually used the techniques to do so on 2 occasions! I should probably throw less stuff down there but we are not here to talk about me, are we? I would highly recommend them, especially Mike, to everyone.

Tips:
They have a lot of promotions going on, make sure you ask and check Groupon.
Somerset P.
Somerset P.
10/20/2021
Our toilet was clogged. We scheduled an appointment with Discount Plumbing and their technician come out as scheduled the next day. The technician seemingly fixed the toilet and I paid their fee. However, within a day, the toilet was having the same issue. I called and asked if they could send out a technician to address the issue that was supposedly fixed, but they said I would have to pay the fee again. Specifically, the representative said that  there was no warranty for their job, which they said was stated on the invoice, so it would require another fee. So, at this point, I've paid the fee, the toilet isn't working, and Discount Plumbing will not send someone to fix it. If I pay the fee again, the same issue may recur, and I may be right back here having paid the fee a second time for a non-working toilet. Since they're not able to finish the job, I won't be using them again and will find another service for the current issue.
Ann O.
Ann O.
06/01/2021 12:00:00 SA
I've had a great experience with Discount Plumbing. They have come out on two different occasions. Once for a major leak of a toilet that overflowed, and second with a kitchen faucet repair. Both Omar and Conner were expedient, and efficient. They were also extremely courteous, super polite and cleaned up after. I wouldn't think twice to utilize Discount Plumbing in the future!
Anthony V.
Anthony V.
08/04/2019 12:00:00 SA
I called Discount Plumbing Rooter again for a clogged sink and shower. This time Oliver arrived and was extremely professional, quick and gave us some great preventative advice. Oliver was honest and made it clear what he was doing before he did the work.

These guys will continue to get my business as long as I live in their service area!

Here's my original 5-star review:
My sink disposal finally died and the leaking was out of my league. I called Discount and the next morning they sent Angelo out. Angelo was super solid and explained everything before we made a decision. He installed everything cleanly, showed me how to maintain the new unit moving forward and was super professional and friendly. Will definitely recommend to someone else!
Sara E.
Sara E.
8/21/2017
Bottom line:
*Work - 5 stars - quality work and guaranteed for 1 year
*Service - 3.5 stars - customer service is mixed. Super responsive. Generally friendly. Elements of sales-iness is a definite turn off.
*Price/value - 3 stars - seems high for something non-urgent. Responsiveness and quality would be worth skipping the shopping around for something urgent.

Service:
I called and they were able to send out Carlos right away since I happened to be home. He arrived within an hour and was friendly. He took a look at my disposal and told me I needed a new disposal.

*5 stars for responsiveness.

He didn't try to fix the old one, but honestly, I didn't much care since I had little doubt it was beyond repair given its age and also bc I was already kind of open to the idea of replacing it for a newer, more powerful, and quieter one.

*Can't decide whether I should deduct a star for not trying to fix it.

When it came to getting the new one, however, he was overly pushy and sales-y about wanting me to install the one he happened to have with him in his truck and that they carried generally. At first, it seemed like a good idea, but I decided to google it before he actually installed it. When I couldn't find a single review of the brand/model (professional review or consumer reviews), I felt uneasy and decided I really wanted to go with a known quantity - a Kitchen Aid or an Insinkerator.

He didn't get upset, but he really pressured me and argued with me to just go with the one he had. He kept saying it had a 10 year warranty and therefore was good. I was like, but the whole point is that I want a disposal where I won't have to use the warranty. He did agree, after a lot of persistence from me, to get an Insinkerator and install it the next day.

*Minus 2 stars for pushiness.
*Plus .5 stars for being open to installing another brand - I am aware some plumbers don't do this/only will install things you buy from them. On the other hand, I paid an up-charge for it, and I still bought it from Discount rather than buying it myself.

Work:
Carlos was super efficient and finished the job in about 45 min (though my understanding is that if I had the tools and the patience to follow the instructions and watch a youtube video, I could probably install a disposal). He cleaned up and took all the trash/old disposal with him. The new disposal runs great (super quiet!) and everything looks like it is well done.

*5 stars

Price/Value:
Admittedly, I didn't shop around as I just wanted it to be taken care of (the old one had started emitting a very unpleasant rotting garbage smell that would simply not go away), and Discount was so responsive.

The up-charge on the Insinkerator disposal makes me feel like they make a hefty margin on the brand they carry, especially as it only takes 45 min to do the work. In my case, the guy had to come back the next day after buying the disposal I wanted, so between 2 visits and the trip to the store, the hourly rate I paid works out to be considerably less than if I had just had him install the one he had with him. So, for me, it worked out ok, but otherwise, it seems a little high.

I might get pricing from other plumbers before I used these guys again on an optional job. For something urgent, the quality work and responsiveness would be worth the price.
Diego V.
Diego V.
8/31/2017
I had an excellent experience with Efrain. He quickly identified the issues with my toilet and kitchen sink and provided a few options to repair them. For example, I had a leak under my kitchen sink. Efrain gave me options to do a quick fix for cheaper or replace some parts to fully address any new issues.

Efrain is a professional and will make sure your problems are solved. He was able to fix all my plumbing issues in a timely manner without compromising the quality of his service.

He will also hook you up with major discounts if possible. I highly recommend his services.
Richard B.
Richard B.
9/15/2017
Discount Plumbing did a great job.  First, the plumber, Carlos G, came on time.  Yesterday, I had called another company and ended up waiting four hours before I cancelled.  Having a service person show up as scheduled was a rare treat!  Second, Carlos was extremely polite, knowledgeable, and efficient.  He knew exactly what to do to unclog my sewer pipes and then ran the camera through the pipes, explaining to me where the ceramic pipes had broken.  Finally, the price was reasonable - significantly less than I had been quoted by the day before's no show.....I highly recommend Discount Plumbing and ask for Carlos G if he's available.
Kerry R.
Kerry R.
10/06/2019 12:00:00 SA
Oliver came out within 20 mins of me calling in on a Sunday morning. Sewage issue with our main line. He brought out a camera and showed us exactly where the issue was and cleared up what he could in the meantime. Very friendly and professional.
Amy H.
Amy H.
2/21/2021
We recently had a clogged garbage disposal that we couldn't fix ourselves. We asked for a quote from Discount Plumbing Rooter on a Sunday morning. They sent Marcus out right away to provide a free, in-person estimate. He came, quickly diagnosed the problem, and provided a quote which was about 15% lower than other quotes received. Marcus was super efficient and professional. He kept a mask and booties on at all times. We couldn't be happier with the service. We will definitely contact DPR again in the future.
Jing W.
Jing W.
06/06/2020 12:00:00 SA
Thank you so very much, Plumber Fred!

After a nerve-racking experience with a horrible company called County Plumbing for four looooong days, we tried Discount Plumbing on Day Five before 7:00 a.m. and a dispatcher answered. Yes, it was not quite 7 in the morning! Even though we chose a time frame convenient for us, the dispatcher still promised to send a plumber within an hour. Less than half an hour later, Fred came, with a face mask on and booties over his shoes. He listened to us with patience and answered questions with impressive knowledge. After giving us an estimate time for the job, he got down to work and got the job done. He even cleaned up, with thoroughness, too.

Fred is awesome, and we would definitely recommend Fred and Discount Plumbing to friends and family.
Kathleen M.
Kathleen M.
9/30/2017
I would like to compliment Discount Plumbing for their good work in replacing our sewer lateral. It was a big job and they handled it very professionally.  The plumber who sold the job (Jason) checked in with us before, during and after the work was completed to be sure that we were kept informed of the process and satisfied with the work.
The plumbers who actually did the work were great, cheerful and polite.

We did check pricing with other local plumbing contractors and found discount Plumbing to be very competitive! Competitive, licensed, insured, professional and polite.

Thank you for a job well done.
Khristine A.
Khristine A.
6/22/2017
Avoid these guys!!!  I just had a terrible experience with them.  I called yesterday to schedule an appointment for a backed up garbage disposal. After expressing the urgency of the situation, I was assured by their customer service rep that someone would come in between 8am-10am today.  No one showed up! When I called, I was told they couldn't find my appointment.  No apologies were given...just that they don't have it booked.  I'm never using this company again, and I'll make sure to inform our building manager so other owners/tenants in our building can avoid Discount Plumbing.  

Note: I would go with Magic Plumbing instead. I called them, and within 2 hours, they got the problem fixed.
Amy C.
Amy C.
09/10/2019 12:00:00 SA
Oliver was very friendly and efficient. He fixed our slipped pipe and replaced two pipes that were showing bad signs of wear. With the unexpected expense he was kind enough to offer a discount on our work! Thanks Oliver!
Stuart G.
Stuart G.
10/07/2019 12:00:00 SA
Oliver was great. He addressed the issue and even gave me advice on how to fix it myself if the clogged drain should happen again.
Also, Oliver gave me a quote to replace the drain pipe, if it turns out it needs replacing, that was $2,000 less than another plumber who was referred to me by a friend!
Oliver quoted $2,500 with permits while the other plumber quoted $4,500 with permits. And, you need permits in Bernal Heights as people are very nosy and like to call this stuff in. Believe me, I know.
Thanks Oliver!
siddharth b.
siddharth b.
1/19/2021
Franklin came the same day to run an electric snake through our shower drain. He was quick, courteous and effective. Would use again!
David F.
David F.
02/08/2021 12:00:00 SA
Work they did not last on recent 2 jobs.  I found the pricing to be predatory and quality to be extremely low.
Hikaru I.
Hikaru I.
12/14/2017
We had a serious water pressure/hot water problem for our shower and also the drainage problem for our bathroom sink.

Angelo was awesome! He explained everything very thoroughly, easy to understand, and very quick finishing the job! I highly recommend having him as the plumber if you are able to request! Thank you so so much Angelo! You have no idea how appreciated me and my partner is!
Betsey L.
Betsey L.
10/28/2019
Conner came over and helped us unclog a VERY backed up kitchen sink drain pipe.  Very helpful and polite and got the job done!  I will be a repeat customer.
Tim S.
Tim S.
03/01/2021 12:00:00 SA
Very happy with Discount Plumbing (Angel today, and also Angelo last year).  These guys arrive quickly, know what they're doing, get the immediate job done, and can also recommend ways to address root causes of deeper issues.  Beyond that they're nice, respectful, and patient with answering questions.  Thanks for keeping things rolling in our household!  Cheers, Tim
Anne M.
Anne M.
1/27/2021
Discount Plumbing, Inc. really came through for me with the most competent service, beginning to end, that I have experienced in the trades of recent times. I called yesterday to let them know that my fireplace had a gas leak. I called many other places but they never returned my call or said they were not interested in the job (!). The dispatcher was able to schedule for the very next day. Franklin arrived and immediately located the gas leak and stopped it. You couldn't ask for a nicer, more competent, and polite young man. Great service, Discount Plumbing. You are our official plumber from now on.
Eric N.
Eric N.
07/10/2019 12:00:00 SA
Just had a great experience with Angelo at Discount Plumbing and Rooter. He was incredibly persistent and curious, going at our sewer line clog from every angle until he'd diagnosed and cleared it. He ended up clearing the pipe with a commercial hydrojet. He was really careful in confirming that the fix worked with an in-pipe camera, and provided options for maintaining it in the long run. Cost was about 25% less than another company that tried to over-bill me for the same work.
Heike R.
Heike R.
11/04/2019 12:00:00 SA
Had an excellent experience with Discount Plumbing. Another company installed a new countertop and a new, deep sink. They weren't able to connect the garbage disposal as it required the drain to the outside wall to be moved. The installation person just left.
Elmer from Discount Plumbing stopped by the day i called, gave me a very reasonable quote, and he fixed the issue 3 days later. Elmer is very professional, and does high-quality work. I was impressed by how well and efficiently he finished the job. Would definitely hire Elmer and Discount Plumbing again for any plumbing related work.
Kenneth P.
Kenneth P.
3/26/2021
Great experience with DPR.  I had a clogged sink and they sent out a service technician the next day.  Angelo came out and was professional and thorough.  After snaking the drain he made sure everything was clear before wrapping up and clearing out.  The call center with Ariana and Karina also fantastic.  Very professional and helpful.  I will be using their services in the future!
Jon W.
Jon W.
01/04/2018 12:00:00 SA
My toilet wasn't flushing. Mike came and checked out the problem within a few hours. He got the toilet working immediately (at least temporarily) and diagnosed a few problems with the toilet. The estimate was free.

The next day I called the office and Mike came back the next morning to fix all of the problems. He was courteous, kind and helpful.
Emily G.
Emily G.
4/28/2019
Called Sunday morning when I found a leaky pipe in the basement. Connor came quickly and was able to assess the issue. He called for parts and had it fixed a few hours later. Very fast and knowledgeable. He did a great job!
Marianna F.
Marianna F.
06/04/2019 12:00:00 SA
I wrote a review a few weeks back but wanted to follow up and update it. There was some confusion at the time of service as my contractor was helping to organize service. Thanks to a bit of back and forth it became apparent that somehow the plumber who came out wasn't aware of one detail and the amount I initially overpaid was reimbursed quickly and with a personal note apologizing. I appreciate the time and effort the team took to address my concern and clarify what was paid for and what was overpaid. These guys will work with you if you think something has gone awry Not to mention get the job done.
Peter J.
Peter J.
02/04/2021 12:00:00 SA
Angelo was very courteous and efficient. We were desperate from a weak flushing toilet and he could have charged us anything because the last plumber couldn't find the problem and suggested taking the toilet out and routing all the lines. Instead Angelo found the problem in 5 minutes and made a  quick fix. Great Value!!!! These guys will definitely be getting our future business - no question!
Millie K.
Millie K.
4/16/2019
Connor was amazing, super quick, straight forward, and efficient! I had a clogged toilet at my shop and sewage was flowing out of my drain- super gross. He came in, fixed it up with no sweat, out the door in less than 2 hours. Will definitely recommend!
J C.
J C.
7/16/2017
Cody and Fred helped me out on this one. A stubborn bathroom sink that would not drain after trying Liquid Plumber and snaking the sink got me calling Discount Plumbing at 8am on a Sunday of all days. They were here, fixed the problem and gone by 10am. I thought I was going to have to wait till the following week to have them unclog the sink.
Not only that, but these guys were awesome- friendly, up front, professional and fast. Its good to know that there's still good service out there and people who care about their jobs and their customers.
Marisol P.
Marisol P.
4/16/2019
I'm very impressed with the service provided by Connor. Very knowledgeable, detailed, courteous and A1 service. Highly recommend this company. Thanks
Dr. O.
Dr. O.
1/25/2021
Elmer got over quickly and helped us out with a clogged drain. He was courteous, kind and efficient. I highly recommend this business to anyone in the area.
Amanda S.
Amanda S.
03/11/2019 12:00:00 SA
The plumber came this morning and his name was Carlos. We made an appointment for them to come in and service was quick on the phone, but we were told they would be here around 8am. We called in the morning of the day to confirm it, but they were an entire hour late. Upon arrival, I went downstairs to open the door to lead him to our condo, but he was rude and didn't say hi or anything. He went ahead and said that our elevator wasn't working in this really rude tone and manner - and I went ahead and shared with him that it was, but we require code in the condo for security issues. He went and said he just had to unclog the toilet wire which will cost us $198. Wow, expensive. He did it in five minutes and was in such a rushing manner that we didn't appreciate the the lack good customer service from him. Will not be using them again or recommend them to others.
Benjamin T.
Benjamin T.
03/06/2019 12:00:00 SA
Why 5 stars? quick, easy, clear process. We got a call when they were coming and they showed up on time.  Angel Briseno was efficient, friendly and professional, getting us back on track in no time.
Alex J.
Alex J.
07/02/2017 12:00:00 SA
Sunday afternoon, toilet clogged, sewage in the showers and bathtub. Crap!

I called discount plumbing on a Sunday around noon, and the lady who answered (who was very nice) told me someone would be out to help me between 3-5. Cody showed up exactly on time, knowledgeable and courteous. I was given a quote and a generous discount immediately upon inspection. Cody got to work immediately and was able to scope and clear the line.

Professional, honest, fair. I will use this company again for sure!
Ann T.
Ann T.
03/02/2021 12:00:00 SA
I called and in less than 1 hour Brian came out to work on our lateral. I had been told we had a blockage that needed to be fixed and Brian used the camera to assess the issue. Brian found no blockage but walked me through what he was seeing on his camera. He was honest and clear about there being build up which didn't need to be cleaned out immediately. I decided to have the lateral cleaned out. Brian had the job done quickly and when he was done, he showed me the cleaned out lateral using his camera. I'd recommend Brian and Discount Plumbing Rooters to others.
Raghav B.
Raghav B.
10/28/2019
Extremely professional. I called them on Sunday and they fitted me into their schedule the next day. Elmer came over right on time for an assessment of our clogged toilet. He gave us a set of options and recommended and a very reasonable price quote, compared with a number of other plumbers in SF. The job was done as efficiently as I could have hoped. I'd recommend them, and will use them in the future if needed.
Sandy L.
Sandy L.
05/10/2019 12:00:00 SA
I appreciated Antonio's effort, but he wasn't able to fix our clogged bathtub. He said that it was too difficult because of the T-shaped pipes in our old building. He went down to the basement to try to snake the drain from there. He really tried for more than an hour, then said that he would probably have to cut the pipe to fix the clog. That sounded really risky so I said no.

After all his snaking the clog got even worse and he said he couldn't do anything about it, asking us if we have a plunger because he, the plumber, did not have one. Worst of all, he damaged the tub with permanent scratches from the equipment he was using, and didn't clean up the mess he made. He didn't end up charging us, but for the high price he initially quoted ($378, I brought him down to $250) I would expect him to be more careful and not damage any property.

We ended up calling another plumber who fixed it in 5 minutes, left no damage or mess and charged even less ($150). Glad we didn't let Antonio cut the pipe which would have led to way more unnecessary work.
bill l.
bill l.
02/03/2019 12:00:00 SA
Oliver and team came out on a Sunday (Super Bowl Sunday no less!) and were super professional (brought their own booties and put them on without asking). They quickly diagnosed and went to work.  Excellent experience and would recommend them to anyone.  Thanks guys!
Beth A.
Beth A.
6/25/2019
Errian was great!  He came promptly  and he came in, introduced himself and carefully covered his shoes before entering my house. He provided a solid recommendation on what I need to do and fixed both my issues quickly. I would definitely recommend him for a fair and honest work.
Paul L.
Paul L.
9/19/2018
Roberto came out and repaired the issues the same day!! I was very fortunate.

He was fast, friendly and an expert at his job.

I would recommend DPR to anyone for quality work and fair prices.!
John T.
John T.
2/23/2021
Carlo came back quickly to finish up once we got the replacement faucet in. Thank you!
Michael M.
Michael M.
06/01/2017 12:00:00 SA
I was very impressed and satisfied with my Discount Plumbing experience & Efraím.

Backstory: I had a massively clogged bathroom pipe that had been taking hair/soap scum since it was installed in the year 1900. The tub stopped draining and the water got very murky.
I called Discount Plumbing and they were able to send someone within 1 hour. Many other companies I called prior had 1-2 day waits. Given this is our only shower, I needed help fast!

Efraím of Discount Plumbing arrived promptly and was very respectful. He treated our house well by wearing shoe covers and tried his best to both solve the problem and not create larger issues down the line. As these things go, the worst case scenario is a quick fix that leads to a massive leak in the future and damaged property. Efraím took his time and very carefully diagnosed the situation. When a snake wouldn't remove the issue, he graciously offered to go check downstairs and see if there was a larger problem.

Efraím eventually had to replace the entire piping system with new cast-iron pipes (city code). The drain now works perfectly and should for years and years to come. He worked tirelessly and it showed in the results.

When dealing with a plumbing issue, it's very easy to want a quick fix so you can shower again immediately. While some solutions are fast, I'd recommend you find someone who is interested in the longevity of your home, rather than a quick bill and wage. With Efraím and Discount Plumbing, I found that care and service I desired.
Josh B.
Josh B.
10/13/2019
Super responsive and was able to schedule very quickly. Arrived a bit later than the estimated time window (was at the end of the day on a Sunday, so they were probably backed up).

Oliver was awesome-- fast, thorough, and showed me the issues. Had to replace the garbage disposal and reseal/replace some old piping for the kitchen sink. 5 stars for service.

Pretty pricey, though that can be expected for service in SF. Probably could have bought the parts and done it myself at a fraction of the cost, but would've been a lot more time/effort.

I'd use them again for major work or stuff that needs to be fixed asap.
Marylene A.
Marylene A.
3/28/2019
We had a clogged sink at our little preschool . Efrain from Discount plumber showed up very fast and fix it in not time ! He was very kind, knowledgeable  and took the time to explain to me the matter, do some testing etc . He also put some covers on his shoes in order not to dirt the house , and I found it very courteous to do such a  thing, All was sparkling after he left ( he cleaned the sink, the floor) . I definitely recommend this family business, I will call them again if any other plumber issues
Naomi H.
Naomi H.
05/09/2017 12:00:00 SA
I had a clogged kitchen and bathroom drain that needed to be cleared.

Adan came in and did a great job, fixing both drains within an hour and a half. He was polite, put everything back into its place, and even fixed the water pressure for one of the sinks!

Thank you Adan & Discount Plumbing Rooter :)
Betsy L.
Betsy L.
8/22/2019
Discount Plumbing has done multiple projects at our older home over the past 2.5 years, most recently Connor cleaned out a large drain that connected to our kitchen sink and reset our disposal, etc. Connor and the other folks working there have always done a great job, are efficient and also good communicating if they can't be on time. I do recommend them. They do a flat fee system for their work, so if you prefer hourly, you should ask up front if that is something they can do as I don't think they can. They are very popular here in Pacifica, you see their trucks out replacing sewer laterals, etc all the time.
Zishu W.
Zishu W.
10/07/2019 12:00:00 SA
Carlos from Burlingameis very helpful. Very good experience. He fixed our shower drain in about 30 minutes.
Traci G.
Traci G.
08/02/2019 12:00:00 SA
I had a cracked and leaking pipe n my kitchen and called Discount. Carlos was able to come out same day and finished the job quickly. Appreciate the fast and friendly service.
Simon W.
Simon W.
06/03/2020 12:00:00 SA
I called the main line for this plumbing company in the morning asking for Fred Marfil, who I had previously worked with for another plumbing issue.  The representative informed me that Fred was still with the company, which I was glad to hear.  I asked to see if he was available to come out today to repair a shower drainage leak.  He came on time and did an excellent job.  He finished the work within his estimated time frame, which I appreciated.  He and his coworker were professional and I would hire Fred and this company for future plumbing problems.
Jess R.
Jess R.
12/20/2017
I work for NGINX in San Francisco and we are an office of 90+ employees. We are in an older building and our sinks have never had a garbage disposal. Despite my best efforts at sending out emails and posting notes above the sink, people were still pouring food down the sink. We were having plumbers come out monthly if not more frequently. Finally, it was too much for the sink to handle and it was completely backed up. I called Discount Plumbers and got an appointment with Efrain the very next day. Efrain was so great! Very knowledgeable and a great sense of humor! He assessed the damage in the pipes and told us we really needed to think about getting a garbage disposal. We had a time frame we needed it done by and he was able to clear the pipes and install an entire disposal in two hours!

I would have given 5 stars, but unfortunately the ONLY thing was that he saw the electric outlet below the sink and did not realize that there was not a switch that would turn the machine on and off. So now we are waiting for our electrician to come and get that all set up for us.

Thanks Efrain! :)
Evan H.
Evan H.
9/25/2019
Carlos came out within the estimated timeframe, quoted, and was able to complete the drain snaking at that time. Great work, thanks for the help! Would recommend.
Justin I.
Justin I.
10/01/2019 12:00:00 SA
Elmer did an excellent job at identifying and fixing our issue with our sink. He was fast and friendly and I'd recommend him to anyone.
Stephanie E.
Stephanie E.
10/01/2019 12:00:00 SA
My organization had a clogged sink that was backing up and spilling dark water all over the floor.  We had a big event planned for that evening, with over 150 people attending. Connor came out on a moments notice and did a great job of clearing the problem (which our in house maintance person was unable to do).

I was particularly impressed by Connor's friendliness and excellent customer service. He was a pleasure to work with.
Allen L.
Allen L.
12/02/2016 12:00:00 SA
We had some leaks along our gas line that needed to be fixed, and so we called Discount Plumbing to help us. What's great is that they were able to come by my home, assess the situation give me a free estimate for a pressure test the same day I called. (Not every plumber I called was able to come by on the same day, and definitely not every plumber was willing to do estimates for free.)  This was important to us because our gas was shut off and time was of the essence to get it back on again.

Discount Plumbing sent Efrain to help. He was knowledgeable, and thorough with the pressure test. When we discovered where the repairs needed to be made, he walked me through every step of the way, explaining the sections that had to be repaired and the sections that were recommended but were otherwise safe. Efrain took the time to discuss the trade offs between doing/not doing the recommended sections so that I can make an informed decision. As far as the work is concerned, it was done as expeditiously as possible. After the repairs were made, Efrain put extra pressure through the pipes to check for leaks, to ensure that the repaired gas line would exceed testing standards used by PG&E.

It was a pleasure working with Efrain and I would not hesitate to call him again first for my future plumbing needs.
Pammie H.
Pammie H.
12/12/2017 12:00:00 SA
I called here and alansi's.   Duscount plymbers was higher cost as they  quoted me $270 and alansi's $170.  

I took Alansi's and they were so kind and professional. They cleared my sink in 30 minutes.
Rebecca G.
Rebecca G.
1/27/2019
This company exceeded my expectations, and I am grateful. I had a slow flushing toilet that another company told me would need to be replaced.
I called the company at 10am, and got a same day appointment just a few hours later, on a Sunday! Oliver, the plumber, came on time, took one look at the toilet and fixed it easily. He was professional, kind, and explained everything! Great price, and even gave me a Yelp discount. If you have a plumbing problem, call Oliver and Discount Plumbing.
Young K.
Young K.
08/05/2019 12:00:00 SA
Elmer came out to clear our clogged tub. Due to the way that our pipes were laid out, basic snaking didn't do it. But he went out of his way to access the tight turns of the pipes and found and cleared the clog. He also replaced the wax ring on our toilet which was installed poorly by our previous plumber and was leaking. Lastly, he noticed that our toilet was filling very slowly and offered to replace our fill valve for free.

All told, Elmer was very professional, communicated clearly and did a thorough job. I highly recommend these guys.
d s.
d s.
4/19/2017
We received service from Efrain.  Our kitchen drain was leaking and he replaced the piping entirely.

Efrain in particular was very helpful and had a great personality, very service oriented.

We would definitely suggest him again.  Pricing was reasonable.
R.E. B.
R.E. B.
4/25/2020
Had giant clog in sewer pipe from kids flushing baby wipes. Called Saturday morning around 11a, Oliver arrived within the hour and the clog and flooding fixed by 12:30pm. So awesome! Thank you so much!!!!
Dan K.
Dan K.
12/21/2016
They were great!
Called in the morning with a slow draining tub, had a workable service time window.
Harrison was on time, very friendly, professional and he brought booties!
They were reasonable with their pricing and also gave me a 30 day warranty!
Thanks Discount Plumbing!
Bouba C.
Bouba C.
1/30/2018
Discount plumbing was great, they sent me Efrain who took care of my problem very quickly and was able to explain exactly what the problem was.
Thanks again
Daffy D.
Daffy D.
9/14/2020
I called a number of plumbers to inquire about same-day availability for several issues in our home. Discount Plumbing was by far the fastest and easiest one to work with, and was able to dispatch Carlos on short notice. He came, assessed the problems, and quickly fixed the issues and replaced necessary parts. Happy to have solved our problems so quickly.
Almas K.
Almas K.
10/21/2018
Had a clogged sink in my bathroom. No home remedy would help resolve the issue. I called Discount Plumbing Rooter and they were able to schedule an appointment for the very next day on Sunday. Oliver came by in the morning and resolved the issue in a manner of minutes. I appreciate the speedy service! Will definitely use/refer this company in the future!
Andrew K.
Andrew K.
10/11/2018 12:00:00 SA
Just had Oliver come out from Discount Plumbing Rooter.  He was prompt and professional and cleared the clog in my shower drain in a matter of minutes.  He also helped me install a new shower drain cover.  I would definitely use this company again!
Benjamin S.
Benjamin S.
11/07/2017 12:00:00 SA
We called the plumber for our kitchen sink, which was backing up. The plumber came on time and took under an hour to fix it. It turned out part of the drain needed to be replaced because it wasn't properly assembled (the joint was sealed with silicone) and there was food clogging the drain from the garbage disposal, which wasn't working properly. Prices were very high, so I suggest getting a quote up front and comparing.

EDIT: sink is still leaking a week later, tho much slower. planning to replace the metal trap with PVC ourselves
Cole G.
Cole G.
10/12/2020 12:00:00 SA
Carlos did a great job, was fast, professional, and safe. Would definitely recommend.
Sabrina L.
Sabrina L.
11/05/2020 12:00:00 SA
Omar solved our problem with the kitchen sink leak and insinkarator. Though I have to admit price was a bit steep still. But the job was done.
Janine L.
Janine L.
07/08/2020 12:00:00 SA
We knew we had to replace our sewer lateral at some point but hadn't done it yet. Over the past few days we started having drainage and back up issues and knew it was time. I called Discount Plumbing Rooter at 8 AM this morning and within the hour Fred had arrived. After examining the situation he explained it to us well and was very patient in answering our many questions. It turned out the issue was greater than we thought and within an hour or two from when he arrived, he had Oscar and Carlos come out to help him as well (they had to replace the house trap which included digging up a portion of the sidewalk in front of our house and digging down 6 ft deep to replace it). Fred provided a detailed quote for us quickly so they could start fixing the problem as soon as possible. Before they started digging he confirmed an inspection with the city for their next available appointment, and scheduled PG&E to come out today as well. Everything was done very professionally and very quickly. The project will span over several days and we're grateful Fred is the one who was dispatched to us.  Looking forward to continue working with him!
Nadine B.
Nadine B.
08/02/2019 12:00:00 SA
08/02/2019... the kitchen sink had a small leak so I contacted Discount Plumbing. Mike was at my door at the assigned time! He fixed it promptly and efficiently! He was very pleasant and professional. I'm one happy customer that will always rely on their services.
Jody A.
Jody A.
08/07/2018 12:00:00 SA
I've used yelp for many years but this is the first review I'm writing. I feel compelled to do so for the safety of other customers. We hired this company to fix a clogged kitchen sink/garbage disposal problem. The repairman was very friendly, asked about our kids, our dog (who was locked in the garage), the size of our dog, how long we'd lived in the home etc. He said he'd check the plumbing under the sink first and explained the cost associated with that. He went on to say that if the problem was bigger/further down the line, he's have to bring the wire (aka rooter). All fine with us, we've had the same problem twice before in this home and each time resulted in the use of the rooter.

First odd act: When he got to work he pointed out that the sink had been leaking indicating a bigger problem. I know that it had not been leaking. I removed everything from under the sink before he arrived and it was DRY. We also don't keep much under there, and everything I touched was dry. I thought this was odd, and very likely due to him loosening a pipe that caused the water to drip, but I didn't want to insist or argue with him.

Second odd act: While using the wire, he asked if we had a bathroom below the kitchen (we do), and asked to see it. My husband and I exchanged uncertain looks, but then my husband took him downstairs to show him. He came back up, worked on the sink for a few more minutes and then returned back down to our bathroom (which is located in our mater bedroom) without any notification and without being escorted. Stupid for us not to say anything in that moment. We both assumed he was checking to make sure that clog didn't affect our bathroom. He returned after a minute or two.

Third odd act: He explained the charges using his iPad, ran my card, and then handed me the iPad for signature. A tip screen was up. I selected 15% (the lowest), thinking he'd been informative and friendly. He took the iPad back processed the payment and then behaved as though he'd inadvertently made a mistake. He then tells me he's not suppose to accept tips, but it's too late, the charge went through.

Fourth odd act: On the way out he asks when we last had our home inspected. And asks to see our water heater. I said explained the garage was crowded. He asks again, saying it would be good to see the water heater to see what type we have as some need to be flushed regularly. I say no again explaining the dog is in the garage. Now I'm thinking it's odd that he'd asked about the size of the dog on the way in, and also incredibly odd to ask more than once to get access to the garage.

Throughout the visit my husband and bounced back and forth between thinking he's helpful and informative, and is it just me or is this odd? The entire experience left us feeling very uncomfortable, and unsafe. During the two other repair instances for the same problem, no one ever asked to see other parts of our home. I would not recommend or rehire this company.
Loren S.
Loren S.
1/24/2019
I had a clogged toilet that i was able to get to slow flush, but no better w an auger and pump plunger from lowes.  I called DPR at 8:49,  plumber arrived at 9:10,  toilet flushing as good as ever by 9:30.  And the price was much more reasonable than expected.  I would give more than 5 stars if possible & highly recommend giving them a call if you need a plumber.
Mary H.
Mary H.
1/24/2019
Woke up this morning with water all over the kitchen floor around our washing machine. Remembered that we'd gotten fast, excellent service from Discount Plumbing when we had a much bigger problem with a drain in our shared garage a few months ago. Called them at 8 am and they were able to get someone out here a little after 9.  Carlos assessed the situation and was able to pull out the machine, snake out the clogged drain, test the water flow to make sure it was working properly, and squeeze the washing machine back into place in less than an hour. Price charged was exactly as quoted and service was excellent - even with my dog constantly sniffing around to see what was going on!
Camille V.
Camille V.
07/11/2020 12:00:00 SA
Needed someone to do a toilet installation in my home, and Discount Plumbing Rooter popped up when I did a search online. Gave them a call and was able to set up an appointment. They sent over their employee Fred and he got straight to work after I showed him where the installation was to happen. He was very professional and I gave him space to work. He finished in no time! Excellent service and would definitely recommend!
David M.
David M.
10/13/2020
Great company, Awesome service, reasonable pricing. Conner was great quoted me a price and said he was able to do it in half an hour. Had to snake my tub, it was a real job, trap was tight and he worked hard during his half hour but made the time commitment and the price. Very pleased with the work and the price, will use again for sure. Also showed up wearing mask and covered his shoes when coming in my house. Nice touch very much appreciated.
M W.
M W.
11/26/2020
Plumber viewed work and said needed to order a part and will call me back with an estimate. Never heard back????
Mara E.
Mara E.
04/04/2020 12:00:00 SA
Oliver was a lifesaver last week when we woke up to find that our kitchen sink had gone haywire overnight and flooded our kitchen. He was professional and efficient and fixed our issue in no time (including running out to buy us a new faucet and kindly taking a look at our bathroom sink as well). Thanks so much Oliver!! We will be sure to reach out should we have another issue.
Steve G.
Steve G.
01/03/2019 12:00:00 SA
We had scheduled an appointment for today between 9 and 11 a.m.  Got a phone call at about 10:55 to tell us that they wouldn't be able to come in till early afternoon. Waited again until 12, and called to ask where they were, they said they weren't able to find a plumber and that the appointment would maybe be today between 4 p.m. and 6. Needless to say after already waiting for roughly half a day I wasn't willing to use them. Called and canceled service.
Al C.
Al C.
8/22/2019
Called them and they were literally at my door 15 minutes later. Sink wasn't draining, now it is! Carlos gallardo was friendly and efficient. Recommend.
Ido L.
Ido L.
4/28/2020
Our shower broke and we had to have the valve replaced discount plumbing rooter came out examined the problem searched under the house search the walls really did a thorough examination when the time came to do the repair they came in on time on budget and even gave us a discount
Lisa B.
Lisa B.
8/27/2018
Same day service was excellent. Angelo was very professional and friendly and fixed the toilet quickly and efficiently. Highly recommend this company and Angelo. Thanks again.
Rodger R.
Rodger R.
05/10/2020 12:00:00 SA
I recently had a toilet repaired and drain rooted out. The technician Fred Marfil, went over different options and associated costs with the job. There was no sales pressure to my decision, and Fred was courteous and professional.  In the end, the job was less than I expected which is something that rarely happens
Sylvie G.
Sylvie G.
6/14/2018
I had a stubborn toilet clog at my house which I wasn't able to remove on my own with a plunger or an auger. The dispatch was very responsive, they sent someone the same day which was a life saver given the circumstances. Fred showed up and was very nice and helpful, he tested out all the drains and was finally able to unclog the toilet using the plunger alone. He also gave me some thoughtful advice about several plumbing issues I was concerned about. I really can't say enough about what a good experience this was, I wouldn't hesitate to call these guys if I need a plumber again.
Jeff K.
Jeff K.
08/10/2018 12:00:00 SA
Oliver showed up to my tenants place on time to look at two issues. One was a dishwasher that wasn't draining and a leaky and slow sink.

Though he typically doesn't do dishwashers, he helped me take a look at determined that it was operator error.

As for the slow and leaky sink, he quickly diagnosed the issue and fixed the problem in about 45 minutes. He also made sure to fix some small other issues like a stuck drainage stop and declogged a nasty hairball that was in the drain and replaced it with new pipes.

Great service and really appreciated Oliver's professionalism.
Liana A.
Liana A.
03/07/2020 12:00:00 SA
Called discount plumbing for a clogged sink and they had a plumber (Oliver) come out quickly. The issue fixed itself and instead of charging me for unnecessary work, Oliver was professional and straightforward and told me to call back if the issue arises again.
Elizabeth L.
Elizabeth L.
08/06/2016 12:00:00 SA
Mike came out and was extremely helpful and efficient. He came over on a a Saturday morning to fix my garbage disposal, which is unheard of. He explained everything perfectly and really did a great job. I will call him every time I need help!!!

I found Discount Plumber via Google search and it was the best thing to happen. The manager called me multiple times to arrange a visit, which happened to be the next day. I would highly recommend Discount Plumbing Rooter.
Jonathan W.
Jonathan W.
1/15/2019
Efrain fixed our kitchen sink leak that had plagued us for weeks while we searched for a plumbing service who would take a small job during a busy part of the rainy season.  Efrain quickly identified the problem, matched our exact faucet model (Kohler 647-VS Simplice) to replace it, completed the job, and now, a week after Efrain completed the work -- no leak!  Perfecto!
Sani K.
Sani K.
05/08/2016 12:00:00 SA
Really great integrity, which is hard to find.  We have our plumber.

Jason was very reasonable and quick to diagnose the issue.  He also worked with us to describe our options, rather than forcing us into the option he could charge the most for.

Clearly very competent and a man of character.  We will continue to use him and fully recommend him to others.  Even came out on Saturday, which can be rare for contractors.  Fully , fully recommend
Ryan L.
Ryan L.
4/26/2016
Angelo was super helpful
I was having issues with a clogged sink that wouldn't unclog no matter what I did
He was quick to respond and helped fix my clogged sink in short order
Not only that he also gave me tips to avoid clogs going forward
Pricing was fair and transparent for the fast service
I'd highly recommend Angelo and his team for any future plumbing issues!
Nick P.
Nick P.
10/26/2020
After a couple nights in our new home we discovered that our shower was backfilling with water from the washer due to clog somewhere in the drainage piping. Marcus from Discount Plumbing Router came shortly after we called and solved our problem with knowledgeable and friendly service. Thanks Marcus!
Connie L.
Connie L.
4/29/2016
Glad I called Discount Plumbing! Oliver helped me out with our wall-mount toilet.  We wanted to increase the flush pressure but had no idea where to start because the tank was in the wall.  There was also some unknown fluid on the bathroom floor which we thought was from a leak.  The worst-case scenario would be to replace the toilet.  

We called and scheduled an appointment with Discount Plumbing.  They had availability right away.  Oliver came on time to look at the issue.  Because it was a quick fix, he did not even charge me!  The flush is a lot stronger and thankfully we do not need to buy a new toilet.  He also realized the fluid on the floor was not from a leak (was due to user error :P).  These guys are honest and when it comes to this business, honesty keeps the customers coming.

When I reached out to 24/7 Rooter & Plumbing for the same issue, they messaged back saying they could get a plumber to look at the issue at no extra charge.  After they came out, they said they will charge me $325 to remove the toilet to see the cause of the leak... after which they may need to charge me more.  I said 'no thanks' nicely, and they said they would have to charge me a $45 trip fee.  Mm, no thanks again.

Learned my lesson. Discount Plumbing will be my go-to company for everything related to plumbing in the future.  Thanks!
Vicky F.
Vicky F.
05/02/2016 12:00:00 SA
Discount Plumbing helped my family fix a broken sewer line. Mr. Carlos G. first came out one morning (earlier than scheduled, too!) to help assess a clogged drain. It had been clogging for a few months, and snaking only provided temporary relief.

After taking a look, it was clear that we had to replace the busted pipe leading from our garage to the main line in the street. Mr. Carlos explained how the entire process would work and gave us a very fair quote. Like all major projects, we took a day or so to think it over and consider other options - but at the end of the day, it was definitely the best route to take.

Once we scheduled the appointment, he gave us a timeline of when he estimated permits would be approved and work could start.  Discount Plumbing followed up promptly with a call the following Monday to let us know that construction would start Tuesday. They placed no parking signs around the house, which we thought were very helpful. They were done within a day, and only shut off the water for a short amount of time - very little disruption! Additionally, the original price quoted was the final amount, so we were thrilled not to have any surprise charges (as some other places have done).

One pretty minor thing is that when we called the main phone number, we were not able to reach Mr. Carlos directly to schedule the work, which is understandable. We left a message with the person who answered the phone, but we couldn't tell if the message was relayed at first since we didn't hear from them for the rest of the day. While this made us a little nervous, we were able to get a hold of Mr. Carlos the next day, and the rest of the construction proceeded without a hitch.

The entire project, which would usually be very stressful, turned out to be painless and quickly finished! We thank Mr. Carlos and Discount Plumbing for helping us, and will recommend them to friends and family who need this sort of work done!
M. T.
M. T.
08/02/2018 12:00:00 SA
I called discount plumbing a few weeks ago to get a free at home consultation. Our house had a leaking toilet we've been holding off fixing for about a month. They said they can send someone the next day. The next day, Angelo arrived to assess the situation. He said we needed a new wax seal and gave a price estimate for the work. He said he can do the work the same day if I agreed on the price, which I did. The toilet was fixed within 2 hours and now we have a functioning toilet. Angelo was super nice and answered all of my questions. He even showed me the wax seal and explained what had happened. I highly recommend Angelo and discount plumbing for their timeliness and customer service. I will definitely use their service again!
Paul M.
Paul M.
11/25/2020
After making the call, Conner, the plumber came within an hour and got rid of the sink to sewage blockage within 30 minutes. Fair price for the job. I would definitely return. Thank Conner for an OUSTANDING Job.
Lars S.
Lars S.
11/08/2018 12:00:00 SA
They came in under an hour to help clear a clogged drain. Mike was professional and have advice for both how to about the problem in the future and how a couple troubleshoot and fix some stuff myself.
Mike L.
Mike L.
4/26/2016
Angelo at Discount Plumbing Rooter Inc is THE MAN!!! I live in an older building so the pipes back up periodically... and when they do, the most ungodly filth starts spewing out of the shower and sink drains. There's only one shower & kitchen sink so, yeah, it's kind of a big deal.

But every time it happens, Angleo is always there the next morning (sometimes the same day depending on when you call) to fix the problem - on time, quick, friendly and even goes the extra mile to help clean up!

I highly recommend Discount Plumbing and be sure to ask for Angelo.
Jimmy X.
Jimmy X.
11/18/2020
Oh My Gosh! This plumbing service is a jewel to have. Had a problem with the water heater light not turning on. After a week of no hot water. Mike came by to the rescue and fixed the water heater. Turned out it was only a two-second fix. Also, coming by very professional, thoughtful, and on-time within the time range. He also does a good job explaining the problems with the water heater. Just recommend and need help. They offer discounts which are also very good at the time of COVID 19.
Matt D.
Matt D.
03/04/2019 12:00:00 SA
Discount is a terrific outfit!  I had some serious flooding in an alleyway alongside my house...I used my own auger to try and clear the clogged drain but to no avail.  I called Discount and they were at my door in less than an hour...even though it wasn't an 'emergency!  Efrain and Antonio carefully explained what needed to be done then got right to work.  An hour later all three lines I needed cleared were working like a charm...my new unintentional coi pond was gone and I no longer have to wear mud boots when taking out my trash!
Thanks Efrain and Antonio for really going the extra mile and tackling a tough job as only true pros could!
Captain B.
Captain B.
05/01/2018 12:00:00 SA
showed up fast
polite
but the charge was way too high for what the work was
Sheera S.
Sheera S.
10/07/2020 12:00:00 SA
I called for clogged sinks and Efrain showed up within 45 minutes. He wore protective gear and a mask, fixed the problem quickly and was friendly and professional the whole time. Would use Discount Plumbing Rooter again (and request Efrain!) in a heartbeat!
Jill S.
Jill S.
9/22/2018
Is there less than one star? I waited for 6 (+) Hours and they still did not show up.  I was scheduled for 11-1, they requested to be bumped to 2-4, it is 5:15 and no one is here. When requesting my appointment I specifically ask for Saturday availability and I was assured they could accommodate. (Even the hold music said they can be anywhere within an hour.) I cannot be home during the week. Around 4 PM they told me that the plumber was held up, I talk to the plumber  where he then said that the supply stores were now closed.  He indicated that at 11 he may have been able to help me but now that it's 4, no matter how they looked at it they would have to come back. Again the hold music (which I've experienced quite a bit of) indicates that they can save time by not needing to do supply runs.

The only bright spot of this entire encounter was a friendly receptionist named Minerva. I actually feel quite bad for her because no managers are allegedly available on the weekends,  so, even though they could take seven hours of my day a manager could not be bothered to get on the phone for 15 minutes.

Truly appalling service.  So bad in fact,  I went to another plumber.
Caroline K.
Caroline K.
8/20/2020
I had a leak from the faucet of my shower.  I called Discount Plumbing Rooter and got an appointment for the next morning.  As agreed, Fred showed up at his appointed time with his mask on.  After examining the problem, Fred gave me a reasonable quote and he began to fix the leak.  It soon became apparent the problem needed extra work.  He explained very clearly to me what additional work had to be done.  Fred even had to drive to San Francisco to find the necessary part for the faucet and returned in a short time and finished the job.  Fred was professional, friendly and knowledgeable.
Austin N.
Austin N.
07/08/2018 12:00:00 SA
We called multiple companies on a Saturday and only one company called us back ,discount  plumbing.  Even on a Sunday they send out a plumber. Fred arrived and unclogged our shower within minutes. Great customer service! Very reliable and would definitely use again.
Aaron B.
Aaron B.
04/06/2016 12:00:00 SA
I have had DPR work on 3 projects at my house over the years. They leave their contact info with you and usually can come to do additional work with just a day or so notice -- with emergency calls having them here within hours, even on holidays. Most recently, they replaced my broken kitchen faucet and replaced my bathroom sink/faucet. The work was done by Mr. Carlos Gallardo.

They always arrive in the window they tell you (almost always a single hour window), and they even call you right before they head over. Carlos looked at my setup and the new items that I wanted to install, and he provided a written estimate. He offered to do the work right away, but I wanted to take a nap, so we set a time the next day for the install.

He arrived at exactly the agreed time on install day, and I have to say that I was very impressed that he knew exactly how to install the kitchen faucet. I had bought a very fancy electronic faucet from Delta that not only required plumbing, but it also had to have power, and he sorted things out under the sink with no problem. I have previously had issues with some plumbers and locksmiths not being quite ready for electronic fixtures, and I was very happy that Carlos could handle everything.

My bathroom sink was a vessel sink mounted on granite, and it had cracked under extreme hot/cold exposure. Unfortunately, the mounting area's hole was much larger than the new sink expected, and so it was not possible to install the sink without it having a pronounced wobble. The fixtures were very expensive, and I didn't want a half ass install, and Carlos agreed that the sink should be more sturdy in place. He added an hour of time to his estimate, and then he went and purchased the necessary additional washers and fittings to make my sink perfectly stable as if the undermount surface had been clean and perfect as one would want. Carlos even came back a couple of weeks later to adjust the angle of the sink after I had been using it for a while and had a better idea of how I wanted it to appear visually from different angles.

Above all, Carlos was trustworthy -- he did everything he promised including coming back to check the sink angle for me after I had indicated I was unsure of exactly how I wanted it. He was hard working, worked quickly, and he was very respectful of the existing furnishings (wood floors, etc.).

I will be calling DPR again for my next plumbing project. This is a LGBT household, and DPR was respectful and courteous at all times.
Charlie S.
Charlie S.
1/29/2020
Had a wonderful experience today thanks to Oliver from Discount plumbing Rooter in San Francisco. He arrived within 35 minutes. Professional, patient and persistent he and his co worker Mikey cleared the stubborn clog. Thank you
Linda M.
Linda M.
11/02/2020 12:00:00 SA
Carlos was able to clear the main house drain connection to the city street main connection in under one hour.   Great service and he is very knowledgeable.  A valuable  asset to the company.
Zivago L.
Zivago L.
4/24/2016
I have used Discount Plumbing and Angelo twice so far and he's been great! He is quick to respond and fix the issues -- even next day.

I would definitely recommend Angelo at Discount Plumbing anytime.
Will W.
Will W.
11/23/2018
My water heater stopped working just 3 days before Thanksgiving and I had no hot water for a couple of days. I called and tried to get my water heater fixed the day before the holiday. The person answered the call was friendly and kept me updated as when Angelo would arrive. I requested Angelo to come in the late afternoon. He installed a new water heater at my house about 2 years ago. I found he was very knowledgeable and professional. He arrived on time and quickly assessed that I had a faulty pilot assembly unit. He went to get a replacement unit and fixed the problem quickly. The unit was still under warranty so there was no charge. Thank You!
Kecia C.
Kecia C.
07/10/2018 12:00:00 SA
I would give Discount Plumbing another star if I could.  I looked around for the  a plumber to come and give us an estimate to snake a slow toilet.  Discount Plumbing was the 3rd call I made, and they jumped into action immediately!
They cam over right away and started working before I even got call back from the other companies.  From my initial call to fixing the toilet was just under 1 hour.  Angel was so professional and left everything so tidy!  I am so grateful for Angel and Discount Plumbing! Great Service!!
To top it off, they had a coupon online for $50.00 off.
Shane C.
Shane C.
6/30/2016
I called them Friday morning because our office building has a faulty urinal flushometer.  They dispatched Efrain an hour later.  He gave me the run down on the pros and cons of repairing and replacing the value.  I decided to replace the valve per his suggestion because of the warranty and the age of the old flushometer.  He managed to locate an in stock part with one their distributors and we were up and running in a couple of hours. He was quick, clean and throughout in his work and very personable.  They are not cheap but you get what you pay for.
I like Discount Plumbing so much I've asked them to do work on my residence.
Steve K.
Steve K.
6/20/2018
Oliver came to replace an aged and leaking pipe in my basement.  He showed up on time, evaluated the situation and gave me three options to correct it.  He clearly described the costs and pros and cons of each.  I picked the one that made sense for my budget and he took measurements then left to get the supplies needed.  He was back in about 60 minutes and worked diligently to get it done.  There were some challenges being an old house with some obstacles in the way but he had solutions to each issue and got the entire thing wrapped up in about 4 hours.  He takes a lot of pride in doing it right and showed me a few of the smaller details and why he had done them.  When he was done, he cleaned up and hauled off the old pipe.  It was a great experience, he was always pleasant and professional.  

Thanks Oliver and Discount Plumbing.  If only the rest of my house was as nice and shiny like that new pipe.
Paul T.
Paul T.
08/10/2020 12:00:00 SA
Discount Plumbing was great!  They were able to come fix the shower within forty minutes of calling.  Efraim was professional, knowledgable, courteous, and could not have done better.  I would use them again.
Richard Z.
Richard Z.
4/26/2016
Conrad was great!

I had a clog in my kitchen sink and the food disposal wouldn't turn on.
Conrad explained to me the procedures to deal with both the clog and the food disposal problem.
He was nice and knowledgeable and answered any questions I had.
The price was fair. In the end, he discovered that the food disposal had a piece of glass stuck in it which was causing the clog so he didn't have to snake the drain. He updated the price accordingly.
David C.
David C.
9/14/2020
Called discount plumber for a kitchen drain leak. Carlos promptly arrived two hours later with mask and boots and installed a new p trap with elbow and fixed the leak perfectly. Couldn't have asked for more prompt and better service.
greg B.
greg B.
6/29/2016
Thorough, polite and professional. Service technician Angelo knocked it out of the park in tracking down our sewer line blockage. He
methodically went through steps,including digging in the yard to find a house trap. He, and as needed, got an additional piece of equipment to continue the search for the problem. Overall I'd recommend Discount Plumbing in a second. Employees are the face of any company and Angelo and his co workers are excellent.
David M.
David M.
12/10/2018 12:00:00 SA
Terrible service. I got off early so I could meet them for a clogged drain.  
They then called at the end of the window and said they were not showing.

If you are busy or have a job, DO NOT CALL THEM!
Jan S.
Jan S.
05/02/2018 12:00:00 SA
This plumber wanted to charge my father-in-law over $2000 for a simple job.  I had my contractor and plumber to inspect the problem and the leak was not even close to what this plumber said it was.  We only paid way less than what this guy quoted.  Glad we got a 2nd option which saved my in-laws lots of money and time.
Marielle M.
Marielle M.
10/01/2020 12:00:00 SA
My Grandparents had a leaky faucet that needed to be replaced. I called and was able to get an appointment for the next day. The plumbers arrived in the window time that was quoted to us. Samuel Puentes and Connor were the ones to help us out. They wore mask the whole time and had shoe coverings for when they were in the house. Sam had been to the house before when the water heater went out and he was helpful back then. It was nice to have him there since he was a familiar face. They looked at the work and gave us a few options which was great. We went with replacing the full faucet that way it last longer. While they were there we showed them another major issue we were having. We will most likely book them for this issue. Because of their professionalism, their timeliness and their helpful suggestions. This company and these plumbers I will always use and recommend it as well.
Zara R.
Zara R.
9/29/2018
Matt our plumber was fantastic! He spent basically all day at our house fixing one thing after the other! He even made a trip to a store for parts! Highly recommend him and the company!
Duane T.
Duane T.
12/27/2019
Elmer fixes our slow running sink and clogged drain in less then 1 hr!  Very friendly service prompt and on time. Great job. Thanks
Eliza B.
Eliza B.
2/20/2020
Our garbage disposal started leaking and we called Discount Plumbing for a repair. Connor came the next day, discovered the whole thing needed replacing, and did a masterful job. I'd already have left a five-star review if that had been our whole experience, but then I also asked him about another problem we'd been having for months in which our hot & cold water wasn't mixing properly in any of our sinks with separate hot/cold handles. He looked into it and explained that it wasn't his area of expertise but said he'd come back the next day with another colleague to have a look. He returned the next morning with Aden, who was extremely knowledgable -- he said he'd just taken a course on our exact tankless water heater. He adjusted an obscure feature of the water heater (see that little dial? it should be pointing up) and now all our sinks work perfectly. We thought we were going to have to rip out walls and tile to fix the problem, so this was like magic. Then, to top it all off, they didn't charge us anything for the return visit.

I wish I could give this company ten stars.
Cathy R.
Cathy R.
8/22/2020
I'm giving 5 stars to Fred M. and the texts and notifications that were given.  There was even a picture of Fred so I was able to identify him when he rang the bell.  Very professional and put me at ease.  Getting back to Fred.  Kitchen faucet hose was leaking and it was more cost effective to replace it.  While inspecting things he found valves that needed replacing and the main shut off in the basement that wasn't working!  Fred explained things and was absolutely no pressure.  I could see how everything was related.  Took the poor guy all morning but he got the job done.  I wasn't thrilled with the price but what are you gonna do.
Alice L.
Alice L.
12/01/2015 12:00:00 SA
Oliver is fantastic, extremely courteous and got the job done efficiently!! Loved how quick and punctual he was. He also took the broken part with him and disposed of it. Great service by the lady who took the call and made the appointment. I would definitely use this service if I had money to burn.

Unfortunately, $275 for less than 10 min (to diagnose and fix) and a $10 part is a little too rich for my blood, but that's on me for being lazy. Just confused at why this place is called discount plumbing... I guess it must be a minimum hourly rate.
Scott S.
Scott S.
8/27/2018
Process was smooth start to finish.  Efrain was on-time, courteous, thoroughly explained the issues, and presented me with the different options.  I wouldn't hesitate to use them again.
Deborah L.
Deborah L.
11/18/2019
I called this vendor on Friday and was told a plumber would assess my problem on Saturday with a morning 2-hour window. Appreciated a prompt arrival.  Unfortunately, the quote for the service was $375 and minus Yelp $50 discount = $325.  I could have spent hours to shop around and receive a lessor quote for my job of unplugging (snaking) a slow draining bathroom sink and installing a new showerhead (original showerhead was hard to remove), but I did not.  The redeeming fact is that Elmer performed an excellent job in fixing my plumbing issues.  Elmer was professional, knowledgeable, and with his extensive experience was able to give me useful information about what to watch for in the future.
Bay Area Explorer X.
Bay Area Explorer X.
12/18/2019
Had another positive experience with DPR -- the dispatchers were friendly and responsive. Tony was fantastic: he diagnosed things quickly and explained things clearly. Despite it being a rainy day, he arrived on time and treated our home with care: he had covers for his shoes that he put on and took off between trips to the van; he also had a bucket and cloth ready to catch any drips and wipe things dry afterwards. Thank you, DPR!
Hiromi N.
Hiromi N.
12/06/2019 12:00:00 SA
Angelo was great in helping fix our kitchen sink that was backed up. He was prompt in the arrival, and helpful in explaining to us what was wrong to fix it! We are very happy and satisfied with the service
Namuun E.
Namuun E.
05/12/2020 12:00:00 SA
We needed to replace our old kitchen faucet with a new one. I contacted Discount Plumbing and they sent technician, Angel Briseno to our place within the hour. He was very professional, reliable, and did an excellent job with the faucet replacement. Overall it was a very quick, efficient and easy process.
Dave C.
Dave C.
11/23/2015
Hello Yelpers.  Discount Plumbing solved my big problem with a sump pump before the rains hit.   Apparently, my 7 year old pump was burned out, didn't work anymore and kept popping the breaker.

Angelo came out, dug in and diagnosed the problem.  New pump and new backflow preventer installed and then... problems.  Turns out that the sump pit itself was filling up with 7 years of muck.  the new pump sank into the muck and fouled the float switch.

So, Angelo literally dug in, sucked out the last of the water and muck, cleaned up the pit so it even looked new.  Excellent job.
Now i am ready for 7 years of rain.
Highly recommended.
Justin L.
Justin L.
11/21/2015
This company is unbelievable..They are really good and come immediately when I called on the weekend... Their customer service is excellent..
Alex & Cody came to work today on our double sinks clog..  This is a very difficult task as the sinks were installed improperly.. They figured it out immediately and fixed it really fast and work excellently.  They also cleaned up their mess after work..  we are very satisfied with their work. next time I will definitely just call them without thinking other company.  I put their number on my refrigerator and will call them in the future.
Sam B.
Sam B.
8/17/2018
After a sewer backup earlier this year, I learned I needed to have my sewer lateral replaced due to tree root invasion. The clay and cast-iron piping dated back to the 1930s and needed to be replaced with new PVC piping.

After getting quotes from four different plumbers, I went with Discount Plumbing and was very pleased with their team (led by Sam Puentes). Sam and his team are experts in sewer lateral replacements and charge competitive rates. They are also very familiar with the requirements for the City of San Mateo Private Sewer Lateral Cost Sharing Program.

They completed the job in about 8 hours. I also appreciated Sam's high level of responsiveness via text message. I'd highly recommend this team for your sewer lateral work.
Jeffrey C.
Jeffrey C.
6/29/2020
I called in on Sunday, June 28th and scheduled an appointment for a window between 9AM to 11AM for Monday, June 29th.  The window period passed by without a call by the technician or home office and I decided to call in at 11:15AM to get an update.  The representative said a technician would call.  I waited an hour and no call from technician.  Finally a representative called me that no technician was going to come  and because there was training the earliest time to reschedule was Wednesday and offered me 10% discount.  The level of service is very poor wand a 10% discount for two day delay is not even close to compensating me for the frustrating experience.
Erika P.
Erika P.
04/05/2018 12:00:00 SA
Fred and team helped with plumbing issue in bathroom he communicated effectively so I could understand what was wrong and needed to be fixed. I highly recommend going with this company the admin staff was knowledgeable and friendly too. Thanks!!!
Susan G.
Susan G.
08/10/2020 12:00:00 SA
Efrin was an excellent plumber and very professional.  He arrived on time, worn a mask and completed the work in a very timely fashion.  I would recommend Discount Plumbing and especially Efrin.  When we need a plumber again, it will be Efrin.
Tony P.
Tony P.
6/27/2018
I needed wax seal replaced on a toilet, and they were able to quickly schedule me to get if fixed.  Angelo, the plumber who did the work, showed up on time and was quick.  The total bill was a lot less than estimates online lead me to believe.
Levon K.
Levon K.
12/28/2017
I parked my vehicle on one of the San Francisco streets and when I came back I found the driver side mirror broken. I was so disappointed since I knew that it would cost me about $500-$600 to have it replaced. After couple of hours I received a phone call and to my biggest surprise it was from the plumbing company. Eda from main office called me and notified me that one of their drivers broke the mirror and the driver took the picture of my vehicle which is also a commercial vehicle and had our logo and the web site on the doors.
They end up replacing the mirror. It is obvious that this people are honest people. The driver could not report it or the office could just ignore it but no they did the research found the owner and reimburse for the damages. As a small business owner in construction industry I can assure you that if the person is honest then that is the most important thing, everything else is fixable and doable. You can trust this guys. I am sure they will do the job right and will always stay behind their work.
Thank you very much Discount Plumbing, it is great to see honest people this days.
Stephanie B.
Stephanie B.
11/15/2015
Samuel came bright and early and when he said he would be here, he was. He had my seriously clogged tub shower clear quick as you please after the two grown men here tried and tried. He was courteous, pleasant, professional, efficient and it was a joy to deal with him. I wish all my experiences went so well.

Furthermore, I loved the phone greeting when I called including how can I make you smile? Come on, what more could I ask for? I chuckled! Add that to the great customer service in the field and I'll be back if and when the need arrives. Thank you Samuel!

And next time, leave it to the professionals who can get it done right and quickly!
David H.
David H.
6/23/2020
Our kitchen sink had a bad clog due to grease.  I got a follow-up email and an appointment scheduled within a couple hours.  Robert came later in the afternoon and provided fantastic service.  He presented us with a couple options and ultimately solved our issue.  He was incredibly friendly and professional and respected Covid-related recommendations.  We had a great experience and appreciated the degree to which he was also willing to talk through the issue and make suggestions as to how to avoid it in the future.  Thanks Robert for the fantastic service!
Sam F.
Sam F.
5/20/2020
We called Discount Plumbing and got a same day response when our garage sink where our washer ran into was clogged.   In these uncertain times, the entire interaction felt completely safe.  Connor came in a mask, shoe coverings and worked hard to get the job done.  He was incredibly conscientious, courteous and had a positive can-do attitude.  He tried a few less invasive techniques first to see if they did the trick, but ultimately did need to snake the pipes.  Our sink is draining like a dream now thanks to Discount Plumbing and we are back to doing our many loads of laundry without a problem.  Thank you for the wonderful service!  This locally owned small business has the right touch.  We highly recommend.
James C.
James C.
7/31/2020
Great company.  Efrain was very professional.  And,  it was nice that he wore a mask and shoe covers during during the job.  He showed up right on time and my sink issue was quickly fixed.  I will use this company again in the future.  Also,  the people in the office I talked to were very polite.  Thank you.
Joe B.
Joe B.
1/30/2020
Pacifica. Sewer lateral replacement. When Discount plumbing finally arrived to replace my sewer lateral. The crew with Alec in charge worked all day and completed the job. I watched most of the day and the crew really works all day with little supervision and  everyone knew what to do. A well organized crew and operation. I would be comfortable to recommend this company to take care of your sewer lateral replacement.
Lilian C.
Lilian C.
11/18/2019
Called the day before to schedule an appt to help unstuck a stubborn kitchen drain. They gave me a two hour arrival timeframe, gave me an update the next morning and arrived within the window. Carlos was professional and organized and outlined the plan of action and then worked on it as discussed. He tried four solid times with snake the drain with a 50' line and was about to give up, and then tried one more time, still not much luck, and we were closing paperwork when he walked over and tried another trick and ...it worked!  As a mom of three small kids, truly appreciate the professionalism as well as the true intention to get the job done.
Philip C.
Philip C.
10/13/2015
We called Discount on Monday because our dishwasher was generating a leak under the sink.
Marco came out and quickly found the problem.  The water was coming from the air gap atop the sink.  He examined it and concluded that a gasket had worn out inside the air gap and it needed to be replaced.
He returned to shop with a new part and installed it. He also tightened hoses.
However, we found there was still a small leak under the sink. I called and Michael arrived and found the tail piece was corroded.  He quickly replaced and the problem was solved.
Kenneth L.
Kenneth L.
11/04/2015 12:00:00 SA
Our kitchen sink runs a little slow each winter, but it got completely stuck this past weekend. No amount of Drano (we tried 3 different kinds) would fix it.

We contacted Discount Plumbing Rooter one morning, and they sent Mike out within an hour as promised. Gosh, I wish Comcast would be as punctual as them.

Mike was extremely professional and courteous. He put on shoe covers, swiftly started the diagnosis, and talked me through the process. After the onsite estimate, I let Mike do his magic. Within 20 minutes, the sink was fixed. I'm a delighted customer and would use this company again.
Cody M.
Cody M.
10/16/2015
Our kitchen sink was backing up on Thursday morning I called discount plumbing and Cody arrived in 30 mins, he examined, and explained the problem to us and said the line needed to be snaked. He then cleared the line with his snake tool, and showed us the buildup. He was very professional and respectful. We will continue to use discount plumbing for any future problems.
Madeline P.
Madeline P.
04/05/2019 12:00:00 SA
Thank you Efrain for your help, great service today and efficient. I recommend Discount Plumbing, prompt appointments and professional.
Nancy L.
Nancy L.
01/08/2020 12:00:00 SA
Efrain was very friendly and professional.  Our situation was somewhat complex and Efrain took his time to explain the details to us and what his process would be.  He was not pushy and allowed us to make an informed decision.  He used his experience wisely to give you a less costly option.  He doesn't push for unnecessary updates.
Elaine V.
Elaine V.
11/29/2019
Reliable, courteous and friendly staff. Reasonable prices while providing outstanding service. This is the 3rd time I've used them and am still extremely satisfied with their service. Fast and reliable service.
Travis L.
Travis L.
2/20/2018
Friendly, fast, and professional--Cody is our hero and saved the day. We had several pinhole leaks in one of our copper pipes and Cody replaced them in the blink of an eye. He was courteous and even wore shoe covers in our house. Best of all, he's easy to reach (text) and the entire transaction is digital. We highly recommend Cody and Discount Plumbing.
Vicki B.
Vicki B.
7/14/2020
Can't say enough good about these men. They were prompt, masked up, addressed the problem and repaired as quoted. Then they clean up.
Angie J.
Angie J.
11/20/2018
Once again mike came out same day when we needed water valves replaced to complete the tile installation in our bathrooms. We called and mike arrived within 15 mins and treated us like family! I love this company and the positive friendly vibe of the staff!!! Reliable ...trustworthy...prompt....professional and affordable!!! What more can you ask for!!! Thank you thank you thank you !!!
Patrick G.
Patrick G.
10/09/2015 12:00:00 SA
This is my first time needing to find a plumber. I called Discount Plumbing and they offered to come out in an hour, although I was only available the next day. They scheduled the appointment and even called me when to let me know that they were on the way. T

Angelo came over and was super friendly. He even had to put up with my barking dog. He knew what he was doing and help me with my toilet problem. He got my trust and I would definitely call Angelo again.

Thanks again, Angelo.
Anupama T.
Anupama T.
4/22/2018
After discovering a major tub blockage in our single bathroom, we called Discount Plumbing Rooter Inc. at 9:40am on a Sunday, and we had a technician in house within 2.5 hours. By 2pm, our problem was completely resolved. Very impressed with the promptness and thoroughness by our technician, Fred. Not only did he clear out the piping, but also left the tub spotless afterwards. Highly recommend these guys to get the job done! Thanks!!
Theresa B.
Theresa B.
08/02/2019 12:00:00 SA
I thought this was a Discount Plummer. I was quoted price of $349, but when the Plummer snaked it, it costed me $549 dollars. If I knew he was going to charge me this much for a snake job, I would have called somebody else. Disappointed.
Gary S.
Gary S.
5/23/2017
May 22, 2017

On Monday 5/22, Efrain came out to our house in response to our call for help. During one of our last rain events in San Francisco, we noticed that drainage from the rear of the house was not coming through to the trap at the front. Efrain ran a camera through the the line and was able to make a diagnosis and a plan of action. Efrain recommend running a second pipe through the existing pipe and bypassing the the damaged areas. This avoids having to remove built in shelving on that side of the garage and having to dig through 40 feet of concrete and installing new pipe. Less time and less costly. Efrain was very knowledgeable about such issues and of new techniques for repair.  Making the needed repair is still not cheap but is far better both in time and cost. I trust Efrain .and would use the company again in the future.
Katie S.
Katie S.
03/07/2018 12:00:00 SA
We had an emergency plumbing problem and they responded right away and sent someone over in about 2 hours. Oliver was super helpful and quick to get to work. He even sanitized everything once the sewer blockage was clear.

He let me know that we will likely see flooding again in a few weeks because the pipes are misaligned, and so he wrote a helpful explanation for us to give to our landlord so they will take care of it. Thanks Oliver!
Christine P.
Christine P.
5/19/2018
I asked for another estimate for job that was quite large. They would not match other estimates I had. They had quoted significantly higher than others before I shared my quote. So I went with someone else.
Shirley C.
Shirley C.
10/14/2017
Mike M. And Fred showed up in a timely manner, gave me a quote (with no pressure) and completed snaking my drain in all under an hour.  Super efficient and friendly service!
Arnie Z.
Arnie Z.
05/04/2018 12:00:00 SA
Oliver was great! On time, worked hard and fast.
Oliver was great to work with. Highest recommendation.
Sonya T.
Sonya T.
6/15/2020
We had a back up somewhere with brown liquid filling up the tub and toilet. This was on a Sunday.
Called Discount Plumbing Rooter in Burlingame and Cory was able to schedule a same day appt. Connor and Fred arrived promptly. They followed Covid-19 protocols, were very professional and friendly. As they did their diagnosis with a camera they discovered the sewer line was clogged with flushable wipes. This required the big guns high pressure blow out. They answered all our questions thoroughly. All went as proposed and thankfully no pipes needed repair or replacing. This was a fairly costly procedure but couldn't be postponed until business hours on Monday. They checked all drains, toilet, sink, shower and assisted with a faucet problem I was not aware of. Clean-up left the bathroom spotless.
Connor and Fred were wonderful to work with. I will definitely call Discount Plumber Rooter in the future.
Hanna K.
Hanna K.
9/18/2017
I had a great experience with Angelo! My dishwasher was leaking water onto the hardwood floor, so we called Discount Plumbing at around 10 in the morning. They called ahead of time to say they were arriving in 30-45 minutes. Angelo came on time and quickly resolved the issue. It turns out it was a simple fix so he did not charge us for his services! He also made sure everything was working before he left. I will definitely be calling Discount Plumbing the next time we have an issue. Thank you Angelo!
John K.
John K.
6/14/2020
Our deck drainwas very clogged, and Elmer from DP came promptly on a a Sunday morning and had it snaked and clear in a jiffy.  Will definitely be using DP in the future.
Ana M.
Ana M.
6/14/2020
Part 2 if my home plumbing issues that started on thanksgiving evening 2019. Months later, realized it was the main sewer line that needed changing. Had the city out to check it wasn't their line, obtained 3 estimates. Then the pandemic hit and everything shut down. But not this company, they got the permit and gave me a reasonable offer for the work, I couldn't refuse, as all other bids were 1000's over. They did the job within the time specified. Angel and his crew were professional and got it done!. Thank you!
Sky U.
Sky U.
4/30/2020
Our toilet had a problem (there's no water coming into the tank) and were not sure what's going on. We called Discount Plumber Rooter then they came within 30minutes with a reasonable quote. Once they came, they instantly diagnosed 2 valves are old and that caused of preventing water coming into the tank. We agreed on the price and they started working replacing 2 valves immediately. It only took 30-45min to get toilet back functional!! Mike is amazing!! I would highly recommend the service :) Thank you Mike and Discount Plumbing Rooter!!
Sam W.
Sam W.
6/13/2020
A pipe under my kitchen sink separated on a Friday night.  There was a lot of water.  I called Discount Plumbing the next morning, and they sent Mike Mei within 30 minutes.  He was very professional and friendly and had the problem fixed in 15 minutes.  It was my first visit, so I got a $50.00 discount.  It was still a bit pricey, but I didn't expect an emergency plumbing call to be cheap.
J W.
J W.
11/22/2017
I received a preliminary quote over the phone from the owner for unclogging roof drain pipe.  But when his plumber showed up, he quoted a much higher rate (almost 50% higher).  I told him that I had a quote for $200.  He said that was for maintenance and that the price he quoted me is for new work, and that he'll honor the previously quoted price.  Really!?  Then he tells me if jetting is needed, it will be another $350+ on top.  He can't tell until he snakes the line, fair enough.  But another plumber I spoke with and who eventually did the work said it's rarely done.  An experienced plumber can address these common issues, but Discount plumbing tried to take advantage of their customers.  Bait and switch is a bad business practice.

Oh, the plumber was about to TV my line - this was after I told him that I will be getting other quotes.  Why and how - isn't my pipe already clogged?  Are you going to tell me I have a broken pipe so that I'll need to jet my line???!
Joyce S.
Joyce S.
02/11/2018 12:00:00 SA
Called DPR on a Sunday afternoon because my garbage disposal was clogged and Fred and Mike were able to come over within a few hours. The clog was more complicated than expected, but they were able to get everything working in the end. Very reasonable pricing for a Sunday evening visit, especially since most plumbers won't do weekends! The two were incredibly thorough, careful, and diligent about keeping the area clean. They were also super kind to my dog who wouldn't stop bothering them!
Louise M.
Louise M.
07/11/2018 12:00:00 SA
I had a water heater problem Burlingame I called up the lady on the phone was very friendly I believe her name was Eda they send a plumber within about a half an hour to my house he diagnosed the problem the water heater was leaking from the bottom he gave me a fair price install the water heater which was super fair. Then within about three hours they installed it ! They very efficient very clean very respectful of my home and I would definitely hire them again
lighter g.
lighter g.
11/07/2018 12:00:00 SA
Great customer service, and clear communication! Within an hour of calling, Cody solved our plumbing problem! This is a great company to work with.
C. A.
C. A.
8/26/2017
Discount Plumbing responded quickly, and was able to handle our big home job (we were turned down by others because the job was too big, or other services couldn't come out on a weekend - - and do plumbing emergencies always happen during normal weekday hours?); so it worked out very well for us that Discount could handle the work. Angelo & Fred came out ahead of schedule, answered all our questions, and did fast work.

I will have absolutely no problem returning to Discount Plumbing for future plumbing needs.
Connie M.
Connie M.
7/14/2018
Had a great experience with Discount Plumbing Rooter to fix my toilet a week ago.  They responded to my email request right away and I was able to set up an appointment for the next day.  (They even offered a same day appointment that I couldn't make)

Oliver came out the next day on time and gave me a fair estimate with a yelp discount.  He was courteous and professional and able to fix the problem in less than an hour and that included having to leave to get a special tool to turn off my water for the job.  

I was very impressed with the company and Oliver and will go to them the next time I need plumbing work.
Madhulika G.
Madhulika G.
7/15/2015
The Bathroom shower faucet had been leaking for over two weeks and we had been delaying as we didnt't know any plumber in the area , so looked up yelp and found Discount plumbing, Called them at 8 am , and they said a plumber  would come for a free estimate and will be there between 8- 10 am .
ANGELO arrive before 9:30 am and was extremely courteous and even wished my in - laws who are visiting right now. He gave an estimate for the work, said that he had the necessary parts with him in the truck and could get this fixed right away once we give the nod.
we had to shut down the building water supply and he got the work done in about 1.5 hours.
I would recommend Discount plumbing for their promptness and good service. Hopefully we will not have to call them again for any plumbing work - but well .. you never know !
Thanks Angelo!
Megan L.
Megan L.
10/01/2017 12:00:00 SA
Fred and Omar were very professional and helpful in explaining every step they were taking. I would definitely recommend their services!
Bryce F.
Bryce F.
07/09/2015 12:00:00 SA
I had installed my own faucet almost 2 years ago, but in the last couple of months it became so loose that you could easily shift it from side to side just by touching it. I called Discount Plumber & Rooter, and they arrived within an hour to examine the situation and provide a quote.

After looking the whole sink over, Efrain, the very friendly middle-aged plumber, clearly explained why the existing faucet could not be properly tightened without specialized equipment from the manufacturer. Efrain also pointed out another problem -- the air gap (for overflow from the dishwasher) was leaking and had started to rot the wood under my sink. Efrain showed me that the color of the existing (broken) faucet did not match the sink and suggested I purchase a chrome faucet and airgap.

I asked for a parts & labor quote, and a labor quote if I provided my own faucet. Since the quote for providing the faucet myself was half price, I decided to purchase a faucet and replacement air gap myself from Lowes.

Although Efrain explained that I must purchase a single-hole faucet, I mistakenly purchased a double-hole faucet which was impossible to install. Despite making two trips to my house for only one service, he still honored his original quote, and he referred me to another contractor to fix the wood damage.

The new faucet looks and works fantastically.
R M.
R M.
10/12/2017 12:00:00 SA
Just had kitchen kitchen disposal and faucet replaced this morning by Efrain, sent by Discount Plumbing Rooter.  He did a thorough assessment, offered a quite reasonable estimate and followed through with quick work.  Efrain was exceedingly professional in his demeanor and offered wise advice on how to minimize potentials for future problems.  I couldn't be more happy with my experience and satisfied with the quality of work.
Stephanie W.
Stephanie W.
03/05/2016 12:00:00 SA
Quick fast service from Conrad, very professional, helpful and offered advice.
Got the job done fast cleared my main line drain that another plumber could not fix, so I lost $360 on the other plumber, but happy that Conrad at Discount plumbing fixed the issue with no issues!!
I will be using this company from now on, with Confidence. Avoided the main storm issues that's gonna happen today ya!
Andrew W.
Andrew W.
09/12/2017 12:00:00 SA
I had a couple small plumbing issues and called Discount Plumbing. Angelo showed up within a few hours and not only resolved my issues but made several honest suggestions that will likely save me money in the long run. I really appreciated Angelo's honesty and directness, it is hard to find respectable service people these days and I now know who I will be calling in the future with any plumbing related problems. Thank you again Angelo and Discount Plumbing!
David J.
David J.
12/02/2019 12:00:00 SA
I made an appointment with a 4-6 window.  No one showed up or called to cancel the appointment.  When I called to reschedule, they did not have an appointment for another day.  Discount Plumbing - you get what you pay for...
Debi S.
Debi S.
09/03/2017 12:00:00 SA
I called Discount Plumbing today about our backed up bathtub (on a Sunday during Labor Day weekend), and was pleased when I was told they do not charge more for service on Sunday.  I was told someone could be there between 3:00-4:00 pm and Cody arrived at my door around 2:10. He was very nice, even put on shoe covers, which was very much appreciated.  He was able to clear out our clog within about 15 minutes, and charged us about $200 less than what another company had quoted!  I will definitely call Discount Plumbing for any future plumbing needs!
Alan B.
Alan B.
04/09/2018 12:00:00 SA
I can't recommend Discount Plumbing highly enough.  After a couple weeks of dealing with a bathroom sink clog I found them through Yelp.  I'd had an estimate in hand but wanted to confirmation that the rate I was being proposed for the work on par for the issue.  Robert and Cody arrived promptly within a few hours of my original call.  They were very professional and friendly.  

The questions they asked and the checks they immediate performed on other sinks in the home suggested let me know they were here to identify any plumbing system problems as potential causes.  They very competitive on the pricing, which made it an easy yes to going with them.  They had me warn my downstairs neighbors to check for any unforeseen issues that may arise now that the debris was released because they are downstream.  I was impressed with that consideration and professionalism.  They also gave me insight about  other plumbing questions I'm facing and I now feel more confident in my understand of them; it'll help me with if, when, and how to tackle those projects.  When I do need future plumbing help, I confidently feel I now have a plumbing team I can trust and consider first in Discount Plumbing Rooter Inc.
Elizabeth R.
Elizabeth R.
08/06/2017 12:00:00 SA
The team at Discount Plumbing is phenomenal. Besides being swift, friendly, and thorough, they weren't deterred by the creative plumbing in the mother-in-law unit I rent and managed to replace the ancient disposal on a Sunday. I can't recommend Discount Plumbing more highly.
Bob L.
Bob L.
12/05/2017 12:00:00 SA
I'm now looking for another plumbing company after my recent experience with Discount Plumbing.  I've used them in the past and the service level has fallen to the floor.  Too bad for Discount Plumbing you've lost my recommendation from here on in.
Cookie M.
Cookie M.
08/07/2015 12:00:00 SA
Oliver was our plumber today.
He arrived promptly and even though dispatcher had given him the wrong unit number was able to find our apt. He quickly identified he problem. Gave an estimate. I told him I had to jump on a work call. He was very understanding and finished the work right away. Told me quietly he rad dive since I was on the phone. Very courteous. Will use Oliver again.
88 G.
88 G.
11/02/2017 12:00:00 SA
I had a real low pressure flush on my toilet to the point it would back up sometimes and take several flushes to clear, so I called Roto Rooter and they sent out some young guy who takes a look and tells me that there's a dent in the pipes that's keeping the water from flushing and to fix they would have to dig up the concrete so he did a temp fix which didn't solve the problem so I end up calling discount plumbing and they sent over a guy name Angelo Who took a look at the problem and said it's definitely not a dent in the pipe. He looked at the unit inside the toilet and saw that there wasn't enough water getting in The tank, so he went and replaced the unit and Bam problem fixed.  The man was knowledgeable and did a damn good job.
Steve H.
Steve H.
12/29/2020
My review is for an on-site estimate. I requested service for replacing the flush and fill valve assemblies in my toilet and to stop a water leaking from my countertop around kitchen sink base to the cabinet below. I had already purchased the toilet supplies and just needed them installed. The service person was very nice but was restricted to the list prices on his app. Prices for each toilet (I had a few) was over $400 after subtracting out parts. The faucet sealing was quoted around $450. I consider this exorbitant pricing, given that each task would have been less than an hour. The plumber was also not familiar with my dual flush toilets and was suggesting having to remove the entire toilet to get to the water line, which was not needed. And these were repairs they could have easily quoted online or over the phone, given the Covid pandemic. Instead they insisted on coming out to provide a quote and wasted my time and risked my health with this pricing. I'm not sure how this company is earning its high marks otherwise.
zack h.
zack h.
09/11/2019 12:00:00 SA
Not cheap, but they were one of the more reasonable plumbers out there when I got a couple estimates. Carlos was helpful, explained issues as they arose, and fixed my bathtub leak!
Jonathan H.
Jonathan H.
02/01/2019 12:00:00 SA
Discount Plumbing came out and did a fantastic job and cleaned up after themselves. The men were very professional and knowledgeable about their equipment, as well as our difficult sewer problem.
I highly recommend Discount Plumbing & Rooter Inc.  You won't be disappointed with this company.
John D.
John D.
09/11/2017 12:00:00 SA
Called in the morning and they sent a plumber out pretty quick. Bathroom was clogged in the duplex I live in and was spouting water whenever we ran the sink. Efrain came out and inspected all the pipes in the house and even drew me a diagram of the pipes and the exact issue. I'm completely clueless when it comes to plumbing so it was nice of him to take the time and explain it to me. Efrain was able to clean out all the pipes and fix my issues with my sink and shower pretty quickly. I am so glad I can shower again!
Vanessa K.
Vanessa K.
10/25/2017
Great service from Mike M. He arrived on time, treated the house and myself with respect, and finished his work in a timely manner. Would definitely recommend them to anyone with an undiagnosed plumbing problem.
Gabriel D.
Gabriel D.
11/27/2019
horrible! i called because i had a question about their service for example if they can install a water ionizer however, when they picked up not only did he sound rude he let out a huge huff and hug up on me! if this is how you treat someone who is simply trying to ask a question imagine how they will treat you in your home!
Jay T.
Jay T.
8/25/2017
Mike and Oliver were awesome! Got my nightmarish downstairs bathroom unclogged and cleared it up in good time. The pricing was great, the guys were nice and polite. Highly recommended!
Theodore S.
Theodore S.
8/25/2017
The Discount Plumbing rocks.  Mike was on time.  To me that is a great start.  He used botties to cover his shoes when he entered the house.  I needed a new gas shut off valve for my new gas  range.  He did not have the part but went to get one and came back in a half an hour.  I am very happy with this company. Mike is a real professional.  I would call Discount Plumber again with any plumbing needs.
Charlton S.
Charlton S.
12/03/2017 12:00:00 SA
Customer service was friendly and helpful. Oliver showed up within 3 hours of calling and fixed my issues (faucet leak and runny toilet) quickly and professionally. Would recommend!
Ted L.
Ted L.
11/26/2017
I called on Sunday after thanksgiving at 11am and Fred was here by 12:05. He came on time to fix my leaking toilet! Super friendly, professional, and did a great job. He wore shoe covers to keep my place clean. He triple checked his work on my first toilet and inspected my second toilet too.

Fred is the best! Request him because he is a pro.

And great price and value too!!
Kayla F.
Kayla F.
6/15/2019
Oliver fixed my toilet in less than 30 mins.  Fast, excellent service.  Would recommend.
Monika T.
Monika T.
11/26/2015
Discount Plumbers helped me change my kitchen pipes, which burst after I used Draino in attempt to clear the clog. Oliver was available on a Saturday afternoon and punctual. He completed his job and I appreciate his service to my kitchen pipes.
Leon T.
Leon T.
11/05/2017 12:00:00 SA
Came home to find a plugged kitchen sink and plunging only made it worse.  When I called Discount Plumbing Rooter, the lady was very helpful and gave a time window to expect the plumber.  She also promised an advance call 30 minutes before his arrival and in case he got hung up on another job, an advance call of an hour before the time window - excellent customer service.

Fred arrived when expected and worked efficiently to clear the drain and gave advice on how to prevent this condition in the future.  More excellence in getting the job done and and acting professionally.

Well done to everyone on the team.  I hope not to need them anytime soon, but would not hesitate to recommend!
Catalina Q.
Catalina Q.
10/27/2017
Mikey came by and showed me what was wrong with our bathroom sink - it was just the filter! So he told me what to do and where to go to replace it myself. So easy, quick and friendly! He didn't even charge me because we used them that very week for a separate issue, which his team repaired very well. Mikey is very helpful and this is quality service, so I will continue to use them if we run into any more trouble. Thanks Mikey!
Katherine P.
Katherine P.
5/18/2020
My residency is in IL but my folks live in Pacifica, CA.  Their bathtub drain has been backing up.  We called Discount Plumbing Rooter after we attempted to clear the line with liquid drain openers and rodding with one of those yellow plastic things (not worth the time).  The plumber, Efrain Palafox, arrived within the time expected.  He came with mask on and disposable shoe coverings on before even talking with us.  He asked questions, listened, and communicated thoroughly with us regarding the steps he would be taking to fix the bathtub.  From arrival to departure, our experience with Efrain and Discount Plumbing Rooter was 5 stars.  Professional all the way!
phaedra h.
phaedra h.
9/27/2017
I was in a lurch as my boy's toilet was clogged and I had no way to fix this problem.  So in addition to being a new widow, I have no fix it man to come to my aid.  I called this company and Efrain came right on time and made it all work out for me and my boys.  Nice company, nice man, just a great experience all around!  Efrain really understood my predicament and worked with me to make it happen!  What a sweet men, thank you Efrain!
Rich A.
Rich A.
10/31/2017
Fred came out to fix a clogged kitchen sink.  After doing an initial visual assessment, he was worried snaking it may not work because my piping has a bunch of turns leading to the main sewer line.  So he called his partner Omar to come with a ladder in case they had to go on the roof and clear the vent from up there.  They gave the snake a try and after some time, they got through the blockage.  Both Fred and Omar were very friendly and knowledgeable.  I'm knocking off one star because my appointment window was from 1-3, and Fred wasn't able to get there until 5.  Not his fault.  The dispatch woman on the phone did keep me informed and let me know that all of the weekend plumbers were on jobs that lasted longer than expected.  So while there was a wait, I appreciated the inform.  

One other note: I did have another quote from company with similar high yelp reviews.  Discount Plumbing's initial estimate was over $100 more.  I did inform Fred of the other quote and with the $50 online discount, he matched the other company.  Definitely appreciated that.  So I would use Discount again, but I'd get other quotes to compare to first.
Ariel H.
Ariel H.
12/21/2017
GET THE COUPONS!!! They are so worth it! Fred came over and had my clogged toilet fixed within 30mins. And he quoted me right when he got there so there were no surprises at the end. It ended up being only about $130 total, when I was expecting almost $200+. Fabulous work. Would definitely call them again. Thank you!!
Liz P.
Liz P.
11/09/2017 12:00:00 SA
Fred was amazing!
We had a toilet drain leaking into our garage below and a slow-draining shower that had started back-filling water whenever the toilet was flushed (so gross!). We called and they were able to get someone out to us the next afternoon. However, before that happened we had /another/ issue with water all over my office floor!
When Fred got here, he was able to quickly figure out what needed to be done for both issues, tell me exactly how much it would cost, and get them fixes. He was quite professional, knowledgeable, and got the job done quickly. I really liked his thorough work - after fixing the issues he spent just as much (if not more) time making sure that everything was actually working properly. Both of the issues were with the drainage systems, so I really appreciated the extra time put into checking that everything drained properly.
Also, I was impressed with his estimates ... I've never had a plumber where the price was exactly what they estimated it to be before! As for the value of what I paid ... everything in San Francisco is more expensive, but I was honestly expecting to pay /a lot/ more based on past experiences in Texas.
Evelyn L.
Evelyn L.
10/05/2017 12:00:00 SA
Efrain did an amazing job of fixing our plumbing issues right away! We are so grateful for his help and professionalism in taking care of our needs.
Katie B.
Katie B.
10/13/2017
Efrain was very responsive and professional. He explained the problems before fixing them. He was very quick. After the repair, he demonstrated the changes to make sure I was happy with the repair before he left. When the water pressure in the shower was still too light, he even replaced the shower head with a new one since I didn't know how to. Great customer service!
Douglas C.
Douglas C.
3/25/2020
The valve at my gas stove was leaking gas. On Tuesday morning I called PG&E and they could not fix it so they removed the valve, plugged the house line and instructed me to find a plumber to replace the valve. I called Discount Plumbers on Tuesday afternoon and scheduled an appointment for a free appraisal on Wednesday morning. So happy with the fast response time. Beforehand, they sent me a text with the name of the technician and his photo. Very nice touch. The technician Adan put on plastic show covers before entering the house which I appreciated. I was happy with the quote and Adan quickly finished the job. I will definitely use them again and recommend them to friends.
Azmat S.
Azmat S.
6/17/2017
Oliver did a great job. Worked very hard and diligently to do a super good job. All the time very pleasant and extremely friendly. I am about to give them a huge new sewer line project. Oliver made the difference. Salamat!
Chris H.
Chris H.
05/02/2019 12:00:00 SA
Tony arrived just when he said he would. He looked at my TOTO toilet and said he could fix the problem easily with some new parts he had with him. He did just that under an hour and I'm thrilled. The price seems completely fair to me given that I called on Monday, set the appointment for my convenience and it is taken care of. Nice, courteous and careful to wear booties and leave everything clean. If I need plumbing services I'll call them in the future.
Kate H.
Kate H.
9/17/2019
A GREAT experience with DPR!  I just bought a place and they have been to my apt 3 times.  The first was an emergency, which Oliver repaired in a way that was not easy to do.  Second time I needed pilot light on hot water heater re-lit.  And third time to fix my toilet.  Oliver is professional, competent and gives me good advice.  He is an excellent representative for your company.  I hope not to be calling again, but if I have plumbing issues, I certainly will.  Thank you!
John W.
John W.
4/24/2019
Second time we've used them in four years. Woke up today with a clogged bathroom sink. Called at 6:30 AM. Got a call back at 8:25 AM. Plumber was here by 10 AM. Efrain analyzed the problem, explained the options, and had everything taken care of within 90 minutes. He was professional, knowledgeable, and personable. Kept everything clean and neat. Took the time to walk me through what he was doing and made sure I understood.
j. d. c.
j. d. c.
5/31/2018
Efrain did a fantastic job. Prompt, thorough, efficient, and very candid about the problem and my options for fixing it. Will definitely go to him first in the future.
Bucky W.
Bucky W.
3/17/2018
I had a back up in the kitchen sink.  Carlos Gallardo came within an hour and cleared out the blockage and replaced my shut off valves as well.  I think the service was very good.  Carlos was polite and gave me good information.  The cost was a bit more than I expected but Carlos did a great job.  It was about $475 for the work.
Steph C.
Steph C.
5/24/2017
Let me tell you about Fred and Mike . . . They may be just the speediest and coolest plumbers in the San Francisco area! I called them very last minute and they provided same-day-service! Can you believe it, same-day-service?! Not only did they come in the day of, but they were quick and provided an excellent price! Need a plumbe? Call them today.
I K.
I K.
6/25/2017
Absolutely recommend Discount Plumbing and Rooter!

Mike M. and Fred came to give an estimate for installation of a new garbage disposal along with recommendations on pipe replacement.  They were very polite and very respectful of our home.  They were absolutely efficient in their work and did everything they could to keep this messy job as clean and neat as possible.  

They were the 5th company to give us an estimate on work.   They were the most knowledgeable and by far, the best at giving us a sense of trust and fairness.  They were very fair in their pricing and willing to negotiate a price point that met all our needs.

We are very satisfied with their work--
Mike and Fred are great representatives of this company and we highly recommend them for any plumbing needs!
Emily F.
Emily F.
9/26/2018
We had an emergency leak in our kitchen - the kind where I had to hold the pipes together and could not leave the vicinity - and Discount Plumbing immediately put me on the phone with the manager to try and walk me through a solution.  When that didn't work they re-routed an already assigned plumber in our area to drop everything and come to us.  Within ten minutes Cody arrived, shut off our water so that leak wouldn't cause further damage and diagnosed the problem.  An hour later everything was fixed.  I cannot thank and recommend Discount plumbing enough - especially and Cody, Jun and the office gals who triaged my panic call
Ethan A.
Ethan A.
6/22/2017
Scheduled an appointment for 8am.  They call me at 8:30am and say there is no plumber available.  Thanks, Discount Plumbing for wasting my time and preventing me from scheduling the job with someone who would actually have shown up!
Leslie C.
Leslie C.
1/18/2018
I had a really good experience with this company. I had a couple new apartment issues that needed an expert opinion/help and Discount Plumbing provided it quickly and with a smile. Respectful and informative as well. Thanks so much for a positive experience!
Alexis B.
Alexis B.
4/15/2018
Called Discount Pumbing Rooter to have a bathroom sink unclogged. Was able to get someone out by the next day and within the timeframe they provided. Robert was great - showed up and took a look at the situation, then advised on pricing and next steps in an transparent manner. He was very communicative about pricing and what would be required to fix the issue.
Brian H.
Brian H.
3/14/2019
Shower went from trickling to perfect pressure. Service was excellent. Oliver and Fred were awesome. I highly recommend them if you live in SF.
Greg O.
Greg O.
02/08/2015 12:00:00 SA
Our toilet was clogged and after several attempts of plunging I gave up and called discount plumbing.

Sam showed up and within minutes unclogged it with his magic, he was extremely kind and left me with valuable tips for the next time this might happen.
Irene K.
Irene K.
3/28/2019
Great company with great customer service. The staff is friendly and helpful - especially Efrain who was very knowledgeable and professional. Did a great job on my extremely clogged kitchen sink. Prices are reasonable as well. Hopefully I won't have another issue but if we have any other plumbing emergencies I'll be using them again.
Janet c.
Janet c.
3/21/2018
Efrain Is the best! Fixed my problem quickly and was prompt on arrival!
I highly recommend!
Faceless E.
Faceless E.
5/23/2017
Really solid, professional company. We had repeated drain blockage that was only temporarily mitigated by using a hand power snake.

Called these guys to snake the line with a beefier snake. They sent a camera down the drain, and we saw the blockage was being caused by a two inch displacement of the drain. We would have to dig up and replacement the drain pipes. Gulp.

They did the permits, cut the sidewalk, trenched out the drains (a difficult job given we're right on bedrock), replaced the pipes, finished, cleaned up, got the city to inspect, reconcreted the sidewalk within two days.

It was bad news that our drain needed digging up and replacing, but these guys made the replacement as free of drama and inconvenience as possible. Would definitely use them again.
Jose G.
Jose G.
02/05/2020 12:00:00 SA
Our shower was clogged (wifeys lovely hair) and Oliver was here within 12 hours. Been fixed before but never completely, and this time it's works! Great service and did not try to sell us stuff we didn't need. Will work with him again and will recommend to friends and family.
Morgan S.
Morgan S.
11/26/2014
The worst possible situation happened - our sewer pipe that connected the house to the main city sewer line collapsed. Friday night. Before Veterans day.

We were referred to Discount Plumbing by another company who claimed they were experienced in these types of repairs. We were not disappointed! Despite the catastrophe occurring right before a federal holiday, they were able to pull some strings to get an emergency permit to at least get the bathrooms in our house working. They were able to come back later with the full permits to get the job done, and despite the rain, fixed everything in 1 day.

I can't thank them enough.
Elena J.
Elena J.
5/17/2017
I called Discount Plumbing on Wednesday morning because our sewer was clogged and water had arose up through the floor drain in the garage causing it to flood! :(  Luckily the plumber, Harrison arrived within the hour and quickly located the problem! Watching all the water go back down that floor drain was a huge relief!  I would definitely use them again and recommend them to my friends and family!  Thank you again Harrison for a fixing our issue!  :)
Warren L.
Warren L.
12/14/2017
Thank you, Angelo, for replacing my old leaky kitchen faucet.  You were professional, friendly, punctual, and had great communication.  I appreciated your effort in matching the new faucet's finish (as close to brushed nickel as possible).  I imagine I could've saved some money supplying the new faucet myself.  But the convenience you provided was worth the premium.  I'd definitely call you for help the next time I have plumbing issues at my home (or my rental properties).
Lorraine M.
Lorraine M.
02/02/2015 12:00:00 SA
Discount plumbing is awesome !!! We don't have a contract with them but they are the only company I will call since I'm in charge of maintenance . We have a large 50,000 square foot building with lots of toilets.

Angelo is our favorite plumber!!! He came out on time professional but funny too. He does excellent work,  he's super educated and very polite. He made sure to show me what he was doing and also things to look for in the future. He's the best,  so if you can ask for him and he's available, go for it!!!

Another thing to end this with is on Christmas, every year, they send us a coupon for $100 off.. They're really great to work with...We love Discount Plumbing !!!
Bhavya T.
Bhavya T.
09/01/2019 12:00:00 SA
Fred was great! Was a nice clean job on the sink outlet leak; he even replaced an extra pipe for free.
Julianne W.
Julianne W.
10/19/2017
Dishonest.  $188 to unclog a toilet?  They refuse to give you any sort of price on the telephone and then waste your time with ridiculous pricing.  Stay away.
Nicole L.
Nicole L.
6/20/2017
I called Discount Plumbing Rooter Inc and the receptionist was very nice. She accommodated my time request. The plumbers who came , Mike and Fred, were extremely professional, nice, and knowledgeable. We had a small cloth clogged in the toilet. They gave us an overview of our options with the price quote. Luckily, they were able to clear the clog with a few flushes, which was no charge. They gave us advice and tips for the future! They also took a look at my pipes in the basement free of charge. I will definitely be using this company again in the future! I highly recommend Discount Plumbing Rooter Inc! Mike and Fred were just great!
David Y.
David Y.
05/10/2017 12:00:00 SA
Amazing service!  Called customer service, friendly lady was patient & knowledgeable and dispatched Oliver to us within a couple of hours.. Oliver came in, access the problem correctly. And perform the service very efficiently... Thanks!!
Suzy P.
Suzy P.
04/06/2018 12:00:00 SA
I've had the team over multiple times for repairs to home and rental units. Reliable and friendly!
Jessica C.
Jessica C.
04/05/2016 12:00:00 SA
I found out last minute I would be having unexpected guest and I totally panicked because my downstairs bathroom was not flushing properly. I called discount plumbing on thursday evening and I had a plumber here first thing friday morning. Cody, the plumber, was able to remove the toilet, snake the line, place it back, and had up and running in less than two hours. Cody impressed me by walking me through what the issue was and even gave me a few tips on how I could prevent this from happening again. I definitely felt confident and relieved with his work. I have to admit I was avoiding repairs on that toilet due to financial reasons but the cost was no where near what I had imagined!    
If you're looking for a professional, experienced, and affordable plumber, make sure to call discount plumbing!
Matthew T.
Matthew T.
1/20/2015
Discount Plumbing Rooter Inc. is the best plumbing service I've used in the 16 years I've been living in San Francisco.  Angel came by quickly and offered great advice and spot-on service.  His speed and conscientiousness made it a pleasure to work with him.  The call for service was handled as easily and friendly as possible too by someone who listened and got the work request started, correctly,  before the short call had ended.  I highly recommend them and won't hesitate to call on Discount Plumbing and Rooter Inc.'s awesome servicemen - Angel - the next time I have any plumbing needs.
Sai Kiu H.
Sai Kiu H.
10/22/2016
AVOID THIS VENDOR AT ALL COST.

This place is extremely shady.  

We had issues with our 7 yr old water heater and needed help to get hot water back.  Called them through Google home services and was able to make same day appointment.  

They promptly sent a guy over, but the experience was horrible.  The guy, Efrain, is has a used car salesman reek to him. Here's why.
1) He calling out how my Rheem water heater is the BMW of water heaters, and acted like oh man, this is going to be a project
2) took a quick look at the heater and said you can either replace the whole thing or replace the pilot assembly
3) Quoted me $575 for parts/labor and it'll take 1.5 hrs to complete but refuse to itemize the parts and labor.  At one point quoted the parts could be $180 (quick search on Google indicates ~$50).  And that the stores are closed so he may not be able to come back until three days later. I did a Google search after he left and a brand new tank less or tank heater is around $500.  Oh and parts are available at home depot...
4) he called back and indicates he talked his partner and the parts are available (surprise), and theyre willing to do this for $450.
5) $250~ $300 makes sense to me, half the price of a new one seems to be the industry norm.  But not $450.

Buyers beware.  Some of these yelp reviews looks a little off/fake as well if you read into a couple of them.
Sagar G.
Sagar G.
5/26/2017
Oliver came by (on time, just one day after I booked an appointment) and fixed my clogged sink in a spiffy. Super nice and professional, got the job done and explained to me what happened so I could avoid the problem in the future. First time I ever had to deal with a plumber and it was a seamless experience. Thanks Oliver!
Nicholas R.
Nicholas R.
5/31/2017
Mike, Angelo, and Fred were very quick and helpful in resolving an issue with my 11-unit building's 2 malfunctioning water heaters. The price paid was very reasonable and I will definitely use them again.
Jennifer K.
Jennifer K.
7/25/2017
Carlos was SO sweet and honest. Our drain in the shower was VERY backed up. We tried to snake ourselves but ended up making it WAY worse. We called Atlas plumbing first and a rude person came and told me that it was $200 to snake and if it didn't work $150 . He said snaking was pointless and with old pipes we needed to replace for $2k. He said he has seen this before and the rusty pipes are corroded and blocking drain. He said it was pointless to snake and just left. We were freaking out and contacted discount plumbing. He came super fast in the AM and immediately said if snaking didn't work that he could cut a small piece in the pipe in basement for super cheap and it would all be solved. In the end, the snaking worked and he was only here for 15 minutes. I appreciated his kindness and honestly. Trying to scam people out of thousands is shady. NO NOT USE ATLAS! Use this company!
Pipe B.
Pipe B.
9/13/2017
Quick responses and fast service. Efrain, the technician they sent, was friendly, courteous and honest. He provided me with great and effective tips to help me save money and take care of my plumbing issues.
Svetlina M.
Svetlina M.
02/11/2020 12:00:00 SA
I called Discount Plumbing due to my shower being clogged, I was truly amazed by the service Sam provided he explained everything to me, he was also very neat and was done quickly. I would recommend this company and Sam to anyone in need of plumbing services
Jon L.
Jon L.
2/19/2015
Carlos was a life saver! We had a main sewer line clog that resulted in the smell of sewerage coming into the house.  Carlos took the time to explain the situation with the use of his camera and the appropriate remedy to prevent the problem from reoccurring in the future.  

Would highly recommend!
Chi-Chi L.
Chi-Chi L.
8/27/2019
I found Discount Plumbing on Yelp to fix my kitchen sink which was backing up and leaking. Angelo arrived at my place within 90 minutes, took a look at my sink and said I might need to get my pipes replaced (my building is 15 years old) in addition to snaking my sink. I let him know that I needed to head out within 90 minutes, so he quickly grabbed the necessary equipment from his truck, then came back and started working on the sink. He quickly let me know that no pipe replacement was required (yahoo!) and that a simple washer replacement and snaking would do the trick. I peeked over at one point and saw the mess he was dealing with in unclogging my sink, but by the time he finished up less than an hour later, everything was cleaned up and tidy. Angelo even made sure I was aware of the $50 Yelp discount when I was paying him for his service. I highly recommend Angelo's speedy and polite service and will certainly call upon Discount Plumbing Rooter if I have future plumbing needs.
Suzi K.
Suzi K.
07/07/2017 12:00:00 SA
Great customer service!! I was looking for someone to fix a rusted pipe in my backyard that had started leaking. Discount Plumbing was very responsive! I received a return call with an appointment right away. On the day of the appointment, Cody called to let me know when Angelo would be arriving and Angelo was absolutely amazing. He was very courteous and did a thorough inspection before making recommendations. The quote was a reasonable price and it was a fairly quick. He takes great care in his work, meticulous, and checked to make sure the repair didn't leak. I greatly appreciate Angelo's detailed work--the new water pipe looks great!!
Workout -.
Workout -.
12/10/2016 12:00:00 SA
Tried a techniques I found online right before the plumber got here.  Oliver showed up did a visual check and said it all looks, good thank you very much !!!
Rehab R.
Rehab R.
3/18/2019
My plumber was Elmer. Great guy who will not give up locating the source of my clogged drain. Very knowledgeable, respectful and courteous. Hopefully my drain issues are solved for awhile but if something comes up I will definitely call DPR and ask for Elmer!
Jamie B.
Jamie B.
12/30/2017
We had a clog in our toilet and they were able to send Mike out within an hour. He was very friendly and nice and was able to remove the item that was clogging the toilet. I will use discount plumbing for all of our future needs. I love that they are family owned as well! Thank you Discount Plumbing!! Great experience.
Marie M.
Marie M.
6/28/2017
We had a great experience with Discount Plumbing. We booked with Corey, who was very polite and courteous.  He booked the plumbers for the following day. We are  out of town property owners and could not be there, but Corey made arrangements with the tenants.  The following day Mike, a plumber who has been working for the company for 10 years called us and explained in depth the options that we had to be able to resolve the problem.  We were very happy with the job and the communication that was given to us.  We found the experience to be very professional, courteous, timely and affordable.  We plan on using Discount Plumbing again.
Mei L W.
Mei L W.
05/05/2017 12:00:00 SA
Fred who came was very good at what he did but I should have checked Yelp first, since the discount he offered was much less than what I saw on Yelp which said for new customers you could get a %37 discount.  He did do the work and he was neat but.. I have to take off a star for what I was charged or rather not told that I could have purchased this discount voucher as a first tie customer.  So check what discounts you can get before you book.
Scott K.
Scott K.
1/17/2015
I had used Discount Plumbing a couple times in the past, so I called them when I needed to replace my old water heater. The person who came out was very helpful and didn't try to hard sell me on anything. He even told me ways I might help my old water heater last a bit longer. I ultimately decided to get a new one.

The one problem came after the new water heater was installed. I was sure I had asked for an Energy Star rated heater, so I could receive a rebate from PG&E. As it turned out, they had installed a unit which was high quality, but fell just below the rating, and did not qualify. I was very upset, as I had counted on that rebate when I accepted the bid.

I called the company and spoke with Kevin, the owner. He was very professional and apologized for the misunderstanding. He said that he wanted his customers happy and agreed to refund the amount that I would have received from PG&E.

That's good enough for a five star review in my opinion.
Tony P.
Tony P.
10/30/2016
We called on a Sunday afternoon and were impressed someone came out within a couple hours. Oliver was super friendly and helped us to address the issue with our kitchen garbage disposal, thank you! Would call them again next time.
P S.
P S.
6/29/2019
My husband called on a Friday afternoon to schedule someone to come out and look at our sink.  We were returning customers and when he called they had our information on file.  She scheduled someone to come out the next day, Sat. between 1 and 3 pm.  She said they would call first to confirm.  No call, so I called them.  Someone said they were running late and would be there soon.  By 5:30 pm I called again and the dispatch person said there was no record we had scheduled an appt.  She took my number and said someone would call me back.  No call.  This company is shoddy and obviously doesn't need the business.  Lousy customer service, if you can even call it that.  Nice way to waste a precious Saturday afternoon waiting around for nothing.  I would never recommend this company.  They are the worst!!  -0 is my rating!!
Tony W.
Tony W.
08/07/2017 12:00:00 SA
This was my second time using them in the span of a couple of months - two completely unrelated issues. First time was Mike, second time was Efrain. Both were prompt (Efrain was even EARLY!), knowledgeable, courteous and incredibly professional. Their rates are very fair and their service and communication are incredible. I would strongly advise giving them a call for your plumbing needs.
Aquableu C.
Aquableu C.
05/12/2017 12:00:00 SA
They have a request the quote button on Yelp but insist on sending the plumber to the location for a quote. They should take the button down.
Alison G.
Alison G.
1/14/2018
Awesome work by Discount Plumbing!  Professional, prompt and courteous! Cody arrived on schedule and replaced a broken angle stop in a half hour and walked me through the whole process and answered all of my questions. (I was trying to do it myself before I had to abort the mission.) Would definitely call on them again and highly recommend!
Justin H.
Justin H.
10/08/2018 12:00:00 SA
The person on the phone was quite friendly and they had someone out very quickly to fix our clogged kitchen sink. The plumber, Oliver, was a really nice guy, professional and got the job done well. Highly recommended!
Jeff M.
Jeff M.
05/06/2015 12:00:00 SA
After my initial review, the owner of discount plumbing (Kevin) called me and apologized for the experience.  He offered to refund my money as well, but instead we agreed that he would send someone to come do another piece of work for me of equivalent value and call it even.  I thought this was excellent customer service from Kevin.  

That said, he sent the same individual (Carlos) who my wife found to be difficult to work with.   Additionally, we had a another problem with the faucet which Carlos had replaced a part in two weeks earlier.  He now told us to replace the faucet.  Given that the part was $35 and the faucet was only $60-$70, I am not sure why he replaced the part to begin with, or why that option was not presented to us earlier.
Susan L.
Susan L.
12/09/2018 12:00:00 SA
Oliver was able to clear the water line in the driveway and used the camera to see what was going on with the pipes.  It was worth the extra fee to see exactly what was going on with the pipes which I found was broken and saw roots inside.  He also honored their Yelp discount which was nice.
M P.
M P.
1/17/2019
I have decided to change my ratings for the company because the manager Adan did reach out to me and was truly apologetic and came personally to finish the job at no extra cost. Do not want to censure the whole business for one errant employee who has been given a warning.
Aleksandra W.
Aleksandra W.
10/16/2018
Very good experience - schedulong was easy and a person was sent the next day. Efrain was very nice and fixed the draining problem I had immediately. I would definitely recommend the company.
elizabeth m.
elizabeth m.
1/17/2017
Angelo came and fixed an overflowing issue from our laundry area today. He was fast and courteous. He explained everything clearly and effectively.  It's a problem we have had before and other plumbers have only basically provided bandages, not really fixing the problem. Angelo was great and did a more thorough job. Without hesitation five stars.
David L.
David L.
10/25/2016
We had a slow draining tub that was getting progressively worse after each shower. We also had two leaky faucets that I couldn't figure out (or have the patience to figure out).
Out of frustration I called these guys and asked how soon someone would be available. The woman on the phone was nice, jotted down my plumbing grievances and said someone could be to the house within 2 to 4 hours during my lunch break.
A really nice guy named Angelo showed up two hours and 4 minutes later. He put on shoe covers so he didn't mess up the floors (nice touch). I showed him around, he took notes and thought through how to fix the problems. Angelo showed me what was causing the leaks - very minor things - and then quickly fixed them while explaining what I could do in the future if I was feeling handy enough to do the work myself. He snaked out the tub and pulled up a clog of hair dating back to the 1800's. He then got down on his hands and knees and cleaned up the floor where he'd been working.
I'd hire Angelo again in a heartbeat. Great work.
Michelle M.
Michelle M.
10/11/2018 12:00:00 SA
Carlos came by and gave us an estimate on our blocked shower drain. He was clear, concise and educated us on what exactly the problem was and how he was going to fix it. I feel confident in using your plumbing service again and I appreciate the great customer service!
Juan J.
Juan J.
6/23/2020
I called  Discount plumbing on a Thursday evening with a clogged sewer pipe from street to house.  They advised they had a special on this service of $49 if issue was the sewer pipe into the house.  I agreed to the deal and they promised service between noon to 2 next day.  They finally showed up at 4 pm Saturday, announced the issue was in the pipe from the street to the house and advised me that not only do they not due rooter and only hydro-jet, but that the cost would be $1320.  I told them about the $49 special which they denied existed.  I called the Discount Pluming number and they confirmed the special and I put the plumber on the line with the office.  He then said she was not allowed to make such an offer and the cost was $1320.  After about 15 minutes of discussion another Discount truck arrived and after I threatened to just cancel the request, which they said I could not do, they agreed to do the work for $675.  Since it was then about 6pm on Saturday afternoon, and I could not get anyone else out that day, I reluctantly had to agree.  I plan to contact the District Attorneys office about this whole incident.
Stefan O.
Stefan O.
03/07/2019 12:00:00 SA
Carlos did a great job. My drain was clogged up and he cleared it and tested it twice in just 45 minutes. He arrived on time and was very professional
Sylvie E.
Sylvie E.
10/26/2019
I was so happy to find Discount Plumbing Rooter today Saturday. My kitchen sink backed up. Someone answered the phone quickly and I got an appointment 3 hours later. Elmer came within the time window.  He explained very clearly what was the best and the worst case scenarios and I was lucky that the drain got unplugged without more issues.  Elmer is friendly, professional and very efficient.  I am so pleased to have my kitchen back !!!!
Natasha C.
Natasha C.
08/10/2019 12:00:00 SA
As I was attempting to wash dishes this morning, the pipe under our sink burst. In a panic I called Discount Plumbing & Rooter at 8:30am. The lady who answered the phone said someone could come between 9 and 11. I was so impressed that we could get someone so quickly and not be charged some kind of emergency surcharge. Elmer arrived just after 10 and very quickly and professionally fixed the problem. He was friendly, helpful, and honest. We will definitely be using Discount Plumbing & Rooter for all of our future plumbing needs!
Tessa W.
Tessa W.
08/09/2019 12:00:00 SA
Terrific service - prompt, efficient, clean- and stuck with the original quote- Would use again
Maya C.
Maya C.
08/12/2017 12:00:00 SA
Love these guys! Harrison and Marcos were the best. They helped me figure out how to fix my tub drain myself and comped the visit. Glad to have a go to plumber from here on out.
Zeneva S.
Zeneva S.
3/13/2018
I had a great experience with Discount Plumbing Rooter. We had a complicated plumbing situation in our rental but Efrain was very thorough and communicative through out his work. He took the time to explain exactly what he was doing and why to me. Now everything is working great! Very happy with his work.
Mike Y.
Mike Y.
01/04/2016 12:00:00 SA
Use them for your Pacifica Sewer Lateral Compliance!
I worked with Aidan for the second time on a property in Linda Mar in late december.  He was great on the phone, and was actually able to do the inspection before the scheduled appointment time since he happened to be in the neighborhood a few days before our appt!
They will send the video to the City and shoot you back a compliance certificate if you do not need any work done.
They have a good working relationship with the City and everything seemed straightforward and streamlined.
I was very happy with the service I received, and would recommend them to anyone who has to do the Pacifica sewer lateral compliance
Andrew H.
Andrew H.
03/07/2019 12:00:00 SA
Called discount plumbing - they answered the phone and scheduled an appointment window for the next day.  They called 30 minutes prior to coming and showed up right on time.  Carlos was able to diagnose my leak and fixed it within an hour.  Price was totally reasonable.  Great experience.
Monique R.
Monique R.
12/27/2017
Discount Plumbing was quick to respond via email and we set up an appointment for the next day. The plumber who came out was honest and his work was great. I will call them again if we need a plumber. Thanks Discount!

Monique
Deanne R.
Deanne R.
2/14/2019
I highly recommend Discount Plumbing. After almost a year of living with a hot water heater that barely functioned, it finally died. Adan came out to replace my 75 gallon water heater and did a great job. He even re-routed a pipe that had been installed in a strange way by a previous contractor. He was professional, answered all my questions, and even put up with my dog trying to help. The next week, Discount Plumbing had to come back out and snake my lateral drain. More good work, done quickly and professionally. Wish I could give more than 5 stars!
Snezana A.
Snezana A.
11/30/2018
Angel from Discount Plumbing was able to fix my toilet fast and easy. I even got the appointment sooner than I expected. Also, there was a discount for the first time customers.
Jabari T.
Jabari T.
4/19/2016
Thr service was fast..
The work was done quick
Comrad was professional
He ansered my questions
And diffrent any problems
I highly recomend discount plubming
Raul A.
Raul A.
12/12/2018 12:00:00 SA
Oliver was amazing!!! Here on time and got the job done. I called in this am and they called me back right away. She told me he'd be there in 30 minutes and he was. Will definitely use again.
Mickael L.
Mickael L.
4/27/2016
Cody came less than one hour after i call the office. He was very professional and fix our clog sink super quickly. We will definitely call them again if we need help with our plumbing... I hope not too often . I wish Cody good luck in San Diego.
Rich B.
Rich B.
12/14/2018
Discount Plumbing Rooter has come to our rescue many times in a moments notice. Twice in the last 8 months we didn't have hot water and both times they had our hot water flowing again within hours from the time we called them. That is unheard of. Kevin and Carlos are responsive, professional, fair and highly knowledgeable. You wont be disappointed if you need to use them, guaranteed.
Gavin A.
Gavin A.
2/15/2018
Angelo was great! Very calm, knowledgeable, and helpful. I highly recommend discount pluming. Make sure you ask for Angelo.
Amanda R.
Amanda R.
06/08/2018 12:00:00 SA
Had a clogged toilet on a Sunday. I tried my best with the plunger but couldn't get it to budge. Since it was Sunday I was expecting to have to wait a while before someone was sent out and to be charged an extra fee. Discount Plumbing had someone there within an hour and there was no extra fee! Fred was great and the problem was resolved! I would recommend them and Fred! They will be my go to plumber for these kinds of things now.
Ellie Y.
Ellie Y.
6/18/2020
WARNING on Discount Plumbing Rooter's pricing!!!  I called them about a broken kitchen faucet, to replace a support plate if possible or, if not, install a new faucet which I had purchased.  I was quoted a price of $289 to install the support piece or $479 if they needed to install a new faucet.  (Note, these are labor prices only.)  The tech. who came back out (after a number of reschedules) ended up replacing the faucet.  The whole thing took about 30mins.  When I got my credit card out to pay he didn't want it, he said his credit card machine was broken and he wanted a check.  I then told him I had bought the $98 for $198 Yelp coupon and he acted like he had never heard of it.  Then said he had already given me several discounts of several hundred dollars (news to me) and the real price of the faucet installation was $639.  (At no point had I been quoted a price of $639!)  Then he pressured me to sign a form saying I was happy w the work.  I refused to sign.  Miraculously, at this point his credit card machine seemed to be working.  I told him I would settle the rest of my bill only after talking with a manager.  We haven't connected yet despite my calling several times.  Adan(?) has left one message.  I do not recommend this plumbing company.  If they will not give you a straight and reasonable price over the phone, not dependent on 'various and sundry' discounts which they then may question or deny, you are surely overpaying!!Look elsewhere!!!
David D.
David D.
3/22/2017
I called Discount Plumbing at 11:30am today and requested to have Angelo come in to take care of  a clogged laundry sink. Angelo came in around 3pm, and used a snake to clean the kitchen pipes outside the back of the building.The job took about one hour, I thought the
quote was reasonable and fair. I did get some cleaning tips from Angelo on how to keep the pipes clean. I will use Discount for future jobs. I would recommend Angelo, He fair and courteous and a pro in plumbing needs. This is second time we have used Angelo.
Jonathan D.
Jonathan D.
07/07/2017 12:00:00 SA
Our housekeeper accidentally flushed a sponge in the toilet.  I called discount plumbing, Efrain was here in 30 minutes.  I told him the problem, he found the humor in it, as we did.  He was very relatable , respectful and kind.  He kept me updated as he went along.  In no time at all he had our problem solved.  An emergency on a Friday night was handled with ease and understand, not to mention fast.  They are my go to guys now.
JJ S.
JJ S.
10/09/2018 12:00:00 SA
Angelo was friendly and looked at all our concerns. He was transparent and professional with the evaluation and was able to complete the needed job on the spot. The snaking also comes with a 30-day one time warranty which is reassuring. Overall, content with the service. I would note--leave an extremely flexible window of time for an appointment.
Kelly H.
Kelly H.
04/05/2016 12:00:00 SA
Great experience with Conrad.  Conrad is the nicest and sweetest plumber ever!  He explained to me the two solutions that was available for the utility sink spitting out sludge.  He listen to what I believe is happening and what I did in the past year with another plumber who recommended only snaking.  We decided to do the pressure jet to clear out the gunk that was built up over the years.  unfortunately, the first visit, all the equipment failed to work, he spent almost an hour trying to get the generator to work, but it didn't.  He said he would come back first thing the next morning at 8 am to do the job.  The next morning, which was today, he texted that he was minutes away at 8.  I love just the fact that he let me know he's on his way, very much appreciated.  He brought a new generator and everything's went smoothly!  Took less than 30 minutes for the pressure jet.  He also explained to me what's going on and that the situation is not that bad and that Discount Plumber provides a one year warranty on work.  The utility drain now drains faster and no spit up.

Conrad was awesome!!!
David D.
David D.
03/02/2016 12:00:00 SA
Came home to some flooding in my garage and bathroom.  Conrad came to my house within an hour and was able to pinpoint the issue.  He also took the time to look at another issue I was having with a toilet at no additional charge.  Highly recommend!  Would definitely use their services again.
Dan Y.
Dan Y.
10/10/2018 12:00:00 SA
The plumber, Oliver came over quickly(within ~1hr) and was a really nice guy. Very professional and unclogged our main drain for us. I would recommend Oliver and his company, Discount Plumbing Rooter!
Dave T.
Dave T.
9/23/2019
Great work. They got back to me very quickly. Elmer showed up that day and cleared everything out. Ran a camera through to make sure there weren't any roots blocking things up. No complaints!
Samuel H.
Samuel H.
11/14/2018
Oliver fixed our leaky sink- he was great! He fixed it quickly, was very proficient, knowledgeable, professional, and friendly. Very respectful attitude. Will definitely keep him in mind in the future!
Michael J.
Michael J.
1/15/2019
Cody was fantastic.  He evaluated the situation quickly and thoroughly, exploring all options.  He then used a Super V snake to clear the grease blockage in the kitchen drain pipe.  Gave much advice for maintaining a clear drain. Very pleasant, uplifting disposition.
Gina H.
Gina H.
4/29/2016
Had another great exp with Discount Plumbing. This time Angelo came over, he was here to fix a lot. He did a great job fixing our toilet, sink and installing a new faucet. He was polite, friendly and always made sure to cover up his shoes (much appreciated). He also explained everything that he did to us, always appreciate that. Will for sure use this service again if needed- hope to get Angelo as well!
Vivek V.
Vivek V.
2/15/2016
We had a serious garbage disposal clog in our house. I called Discount plumbing, and Carlos Gallardo responded immediately. Within 15 minutes they were at our house and gave us a free estimate. We first tried to reset the clog, but the garbage disposal just won't unclog and we had to replace the unit. Carlos waived us the fee to reset it and replaced the whole unit for a reasonable cost. Carlos was very professional and  quick is getting the job done. Highly recommended.
Leon P.
Leon P.
10/25/2016
I would recommend Discount Plumbing Rooter.
Mike arrived on time and told me what the cost would be to unplug the drain to my 2 unit building. As he worked he found that one of the drain pipes under the sink had corroded through and replaced it. I will call on Discount Plumbing Rooter the next time I need a repair.
Michael N.
Michael N.
2/18/2016
I had an issue with the piping in one of my units and Angel was down here in a flash. He did the job quick and even came back for a follow up when something else was wrong. With fast and friendly service, I'll be sure to use these guys again. Thanks Angel!
Tristan S.
Tristan S.
08/04/2019 12:00:00 SA
Elmer came to our house  to repair a gas leak in the kitchen. It turns out we juste needed to change a valve. He was very respectful and fixed our problem in a timely manner. Would recommend.
Christina T.
Christina T.
3/28/2016
Thank you Discount Plumbing!  Carlos G from Discount Plumbing solved our bathtub plumbing issue immediately.  They were a pleasure to deal with all the way from making the appointment to the service.  They called me 30 min before Carlos arrived, which is always helpful.  Also, he was professional, cleaned up after himself and wore booties in the house.  I would highly recommend them and will certainly use Discount Plumbing in the future!
Paul P.
Paul P.
10/15/2016
Late on a Saturday afternoon after just returning from 3 weeks abroad and the kitchen sink wasn't draining. Bummer. After reading the positive reviews here I gave them a call. They said someone could be here in an about 1hr and low and behold Mike came in  just 45 minutes and promptly diagnosed and fixed the problem. Awesome service!
Amy L.
Amy L.
10/14/2016
Oliver is awesome! Responded very quickly and resolved my plumbing problem immediately! He arrived on time, very clean (wore bootie around shoes) and very professional. Highly recommended to anyone that has a plumbing problem
Sydney O.
Sydney O.
06/03/2017 12:00:00 SA
Oliver & Fred were so friendly and professional. We've used them twice now and They got the job done as quickly as possible & kept me updated throughout the 4 hours they worked on our home. We will definitely be using Discount Plumber in the future for all our plumbing needs!
Kristina G.
Kristina G.
12/13/2016
Very disappointed!!!

I thought we were off to a great start, Efrain showed up 10 minutes early.  Very professional and polite.  Wore booties inside my house.  He checked out the issue which was a clogged shower and tub drain and explained how he would snake the drain.  

He was there for less than an hour and fixed my leaking toilet in the process, but he quoted $414!  For being at my place less than an hour?  I regrettably signed, distracted with work conference calls at the time.  When he emailed the work order, it was the most vague thing I've ever seen.  

I've called the office back later that day and asked for them to relook at the cost and the labor cost associated with the work.  He's checking with the manager so hopefully they are willing to charge a more fair price.  

Overall, not happy at all with the price tactics this company used.
Randy S.
Randy S.
2/28/2017
I had to change out the shower hardware but it was not as easy as they showed in YoutTube and FRED did an amazing job at replacing the broken pieces plus caulking - now my shower looks like new :))
Ericka S.
Ericka S.
11/27/2018
We had a shower leak and it was extremely inconvenient but big thanks to Fred for coming in and fixing it right away!
Jay M.
Jay M.
6/22/2016
Thank you. Thank you. I own my own home and rely upon those who know what they are doing to keep it in working order. I must say Thank you to Jason who is not only knowledgable but professional.  Time and time again I have had the best end results and the experience was pleasant, professional, and friendly
Alexis P.
Alexis P.
5/18/2017
Efrain is awesome! We were having issues with our sink and tub being backed up and the usual draino wouldn't do the trick. Upon calling, he was able to come out first thing the next morning to asses our situation. He was able to determine the source of our clog while avoiding having to do a more expensive and laborious procedure involving our sink. He explained everything he was doing in detail. If you have any plumbing issues, give him a call! Thanks Efrain!!!
Terry S.
Terry S.
10/08/2018 12:00:00 SA
We called for an appointment in the morning and were very pleased to be given one the same day. Oliver arrived during the time frame we were given. He was very friendly and efficient. After looking at our leaking toilet he explained the problem, told us the repair cost and offered us a Senior discount.  We were very pleased with Oliver's work and recommend him and this plumbing company. We will definitely request Oliver when we need plumbing work in the future!
Kate K.
Kate K.
8/30/2019
Their team was extremely responsive. Connor did an amazing job in home.  Our shower was in terrible shape and he was able to clear the drain of all the calcium and grossness. He thoroughly checked all of our sinks/drains to make sure everything was in tip-top shape. I highly recommend!
Kelsey V.
Kelsey V.
01/12/2016 12:00:00 SA
Such a wonderful experience with Discount Plumbing Rooter! I called multiple plumbing companies on Yelp prior to finding Discount Plumbing Rooter. Unfortunately, many of these companies were closed past 5:00 pm, could not accommodate me immediately, or did not respond back to my request. Upon calling Discount Plumbing Rooter, I was transferred to a nice man Cody who was extremely friendly on the phone and accommodating. He was able to get to my address in the city within 40 minutes of my request, and arrived around 6:45 pm. I purchased a Yelp deal, and after a quick 10 minute visit to my apartment, the plumbing problem was fixed and I saved over $50! I greatly appreciated the speedy and efficient service, as well as Cody's kindness and expertise. I would definitely recommend this company to anyone looking for a reliable plumbing company in SF.
Shawn B.
Shawn B.
01/08/2016 12:00:00 SA
I thought I could fix it myself. I was wrong. Discount Plumbing sent out Mike right away. Mike was knowledgeable and friendly. He solved my problem within two hours and left me feeling confident. Thanks to Mike and Discount Plumbing.
LK K.
LK K.
8/28/2019
Our garage drain was backing up and discharging dirty water into our garage, and Efrain came out to diagnose and remedy. He threaded a camera down the drains to find the problem (a clog of paper towels that had been flushed down the toilet by certain little people in our house) and used a high-powered jet to clear it. He was on time and professional, and did a great job. He also cleaned our garage floor for free, saving us having to hire an expensive remediation company. I highly recommend him and would use him for plumbing issues in the future.
Tim C.
Tim C.
9/21/2018
At 2:00pm they said they would arrive between 3pm & 5pm.  Carlos Gallardo arrived about 3:15 and quickly isolated the problem, explained the process clearly and quickly got it resolved and at a competitive price.  I will keep their card/sticker, etc., handy as finding a good plumber is hard to find.  AND...they answer the phone (not just leaving VM all the time).
Lizabeth G.
Lizabeth G.
03/07/2017 12:00:00 SA
Sometimes, if we do not have deep pocket budgets, we assume finding the smaller one man size plumbing service is more affordable because their general advertising and other overhead may be less. This company appears to be larger size business. We were prepared to expect higher prices. We were wrong and pleasantly satisfied with the invoice.  I have absolutely no regrets calling on them for the first time. The fees are comparable, fair and justified if you want the work finished diligently, with friendly customer care and optimum results. Yes, we will use them again and again.  

One of their plumbers sent to us is the nicest, conscientious, patient and skillful experts we have had the pleasure to fix a plumbing job. I am reluctant to divulge the name of the specific plumber from that company for fear he will be in such greater demand, we may not be able to get him again when we need him. But he is charming and efficient, classy and mellow at the same time. Thanks Discount Plumbing Rooter Inc. from your newest customers on Potrero Hill.
Jacob H.
Jacob H.
10/12/2016 12:00:00 SA
Oliver came and cleaned my drain, it was really fast and it seems to be working great now. Thanks! They offered to come in an hour from when I called but I didn't need them till the next morning. Came right on time.
Kristin E.
Kristin E.
2/28/2017
We were having an issue with the drainage pipe for our washing machine - the pipe was backing up and causing the water to overflow into the house.  We called Discount Plumbing and they were able to come out right away to investigate the issue.  They not only solved our issue on the day they came out, but Efrain was able to explain how the issue occurred and shared knowledge about the general structure of the pipes in our home to give me a better understanding of the set-up.  The visit not only solved the issue, but I appreciated the time he took to explain the issue to me.
Howard H.
Howard H.
8/17/2019
One of Discount's plumbers, Carlos Gallardo, came out yesterday.  He was prompt, courteous, and a very efficient.  I would highly recommend this company.
Elizabeth F.
Elizabeth F.
02/04/2014 12:00:00 SA
I needed help with a clogged laundry line, which was totally my fault for not being more careful with what I was washing, and of course Draino doesn't work all the time! I am a former property manager, so am aware of how much $$ it costs for these types of things. The price was higher than I anticipated, $272 (I was hoping for under two hundred, at least!). But, I couldn't finish my laundry load without them, I needed them!

BUT, the reason I would give them 5 stars and call them again if I needed a plumber, was because of their service. I called at like 1pm on Super Bowl Sunday, worried that someone wouldn't be able to come until the next day. Nope. The guy said someone would be there in 10 minutes. They came in like 8 minutes!!! Phong and the other guy were quick, courteous, did the job good, and were a total life saver!
David E.
David E.
10/05/2016 12:00:00 SA
Used the Google + gizmo to find a plumber, since we haven't needed one in years.  At about 6:30AM I got a response, and the appointment was set.  Due to challenges of the last job, they had to reschedule.  The cool thing was I got a real human call me, apologize, and set it up for first thing the next day.  Joseph and Harrison showed up, and took care of business.  A 16 y/o disposal had to be cut out of the sink and replaced.  In short order, they did the job, cleaned up, and I was good to go.  It really doesn't get better than this.
Michael G.
Michael G.
6/21/2016
Really solid folks, can tell the staff and owners here care about giving their customers the best, most friendly experience.  Our tech Angelo came promptly on schedule, gave amazing advice on how to prevent future issues and gave us a solid estimate we will be following up on as soon as our landlord clears it. Look forward to working with these folks in the near future!
Sylvia W.
Sylvia W.
3/23/2017
After having received the lowest bid to change out a sewer line in San Mateo, we decided to try these guys out for a leak in a building. Oliver and Fred arrived within the 1 hour window- time (which is better than the usual 3 hour window) appointment and were able to determine the cause of leak and did so in less than an hour.  I used this company on several different occasions and each experience has been inconsistent.  So I am adjusting my review to 3 stars.
M W.
M W.
03/03/2018 12:00:00 SA
Got the appointment time we wanted, one day in advance.  Fred came out, fixed/replaced our sink drain pipe quickly, and gave us guidance on some future maintenance we will need done.  And used the coupon!  Will use Discount again next time.
Stephanie R.
Stephanie R.
1/30/2017
I've used these guys several times for various plumbing issues in my 100+ year old house and they always do a great job. Efrain takes time to explain (and draw pictures of) what's going on, so I really understand the problem, the various solutions, and the related costs - which he works with me to keep down. He's full of ideas, really knows what he's doing, and is a delightful person as well.
Candy H.
Candy H.
1/26/2017
Efrain was very nice and explained what was wrong with my toilet. I was very upset because of the time conflict that occurred between their dispatcher and their plumbers. Efrain was very nice and gave me a $50 coupon and brought the price down of the quote by a whole lot! I was very pleased with how he handled the situation. It was satisfying to know that his work is guaranteed for a few months.
jeff l.
jeff l.
07/01/2016 12:00:00 SA
great service and good value.  they installed a earthquake gas valve for my house in Burlingame when I found out my insurance co was going to cancel my policy if I didn't have valve installed asap.

would definitely hire them again.
Richard T. F.
Richard T. F.
7/29/2019
Thanks.  Discount plumbing has always provided great and professional service at a fair price
Edith C.
Edith C.
11/09/2015 12:00:00 SA
My bathroom sink was running slow and I'd had a slow leak in the waste pipe that comes from my kitchen.  I called Monday morning hoping to schedule something for this week, but was told that someone would come out today. Great!  My technician, Carlos Gallardo checked out my bath sink and the cleanout for my kitchen drain and set to work-45minutes later everything is running great and it even included a months warranty in case the drains slow down again. Can't ask for better!
Andrew O.
Andrew O.
11/21/2015
I called Discount Plumbing Rooter at 9AM on a Saturday to see if they could investigate a water leak. Carlos A. showed up a half hour later and figured out the problem right away. Turns out it was a leak coming from a neighbor's place. He did some serious detective work and explained to us what was going on every step of the way. I'll definitely be calling them for any future plumbing needs!
Danny C.
Danny C.
11/28/2015
Great company I had a broken shower valve they came out within an hour shut the building down cut out the old shower valve and replaced it soldered it back in turn everything back on it didn't leak there are fantastic company I would highly recommend him and the price was fantastic
Denise C.
Denise C.
11/16/2018
Thank you discount plumbing for your fast and prompt service. I called them in the morning because I had a clogged sewer drain and I couldn't do dishes or laundry on Saturday. Mike came out by 2pm and explained what he could and couldn't do depending on my problem. Luckily all he had to do was snake the drain and the clog was gone in less than 30 minutes. Thanks so much!
Rex C.
Rex C.
11/24/2015
We had a leak in the ceiling of our apartment from upstairs and Efraim was very helpful throughout the process.  He came on time and warned me that he would have to cut into the drywall to fix the problem, and that it would be best to start the project the next morning to be safe.  The next morning Efraim came and tracked down the source of the leak (shower pipes upstairs) and helped replace the pipe parts, and obtained some special adhesive to prevent the issue in the future.  He was very neat and cleaned up afterwards, thanks Efraim!
James Key L.
James Key L.
12/19/2015
I just had garbage disposal replaced and got amazing service again from Carlos A. Just a super guy with great skills and attitude. He came on his day off with his son in town for the holidays just to make sure that we'd be taken care of.

Discount Plumbing and Carlos A. rocks.
Kristin M.
Kristin M.
11/20/2015
Discount rooter was able to get out to our house within a couple hours as they promised. Mike M. showed up in time as scheduled and he was great. We ran into several challenges associated to a clogged toilet. Mike was able to address each problem immediately. He also explained each issue as we went along which I really appreciated. Mike left our bathroom as clean as he found it which I also appreciated. I would highly recommend these guy!
Karen L.
Karen L.
12/15/2015
My kitchen sink was backed up.  I called Discount Plumbing Rooter, Inc. (their address is 1325 Howard Ave.,Burlngame, CA).  They sent out Efrain.  He was wonderful.  He fixed the problem in less than 10 minutes.  And the price?  Unbelievable.  He even gave me a senior discount, then a coupon discount.  It was wonderful.  I will use them again and again and again and the best part was Efrain.  He was kind and knew a lot about customer service.  He made sure the customer was happy. Thank you so much Discount Plumbing Rooter, Inc. and thank you Efrain!

They also called me to let me know personally that Efrain was on the way.

Their phone numbers are 415-550-0358 and 650-991-2100.
Justin L.
Justin L.
11/15/2015
Our toilet was clogged for no reason on a Sunday after the rain.  It backed up to our shower.  I called Discount Plumbing after going through the yelp reviews.  I was able to get the same day appointment.  Samuel was or plumber and get was quick, courteous, and definitely know what's needed to be done.  We haven't had this happened after 5 years of living in our place but the next time we know who to call. Thank you guys :-)
Russell L.
Russell L.
10/20/2015
My water heater had recently sprung a leak and flooded the garage. ;-(  I called Discount Plumbing, who did excellent work with installing a gas line in my house previously (see previous review below), and Angel came within the prescribed time.  He did a great job with dismantling the old water heater and installing a new one, being especially diligent with respect to making sure the pilot light was staying on (there were issues). He was also very thorough with showing me how to re-set the pilot light if necessary, as well as explaining how the various drains of the water heater functioned.  In addition to being very thorough, Angel was also very warm and personable, which put me at ease and gave me assurance that the job would be done well.

PREVIOUS REVIEW 8/2/2015:
I recently utilized Discount Plumbing to install a gas line in my home to connect a new gas range. I had an electric range and wanted to replace it with a gas one. However, there was no gas outlet there, so I needed to have a gas line installed. Thankfully my furnace and water heater are gas, so the project involved tapping into the existing gas line and running a pipe in the crawl space underneath the house from the furnace/water heater area to the stove area in the kitchen, which was located many yards away. I got a number of estimates from different services, and Adan from Discount Plumbing impressed me as the most knowledgeable and detailed, which gave me confidence that he could do the job best. Adan and his assistant completed the job in about 4 hours. His work was efficient and thorough, and he always answered my questions completely. He was very approachable and had a warm and friendly demeanor, which dispelled any concerns I had and made me feel at ease with the whole project.  Highly recommended!
Nick M.
Nick M.
8/23/2016
I called them for a sewer line replacement quote.  I woke up and met with the technician and he promised me a quote in 24 hours.  One week goes by.  I call to follow up - they say 24 hours and confirm all my information.  Another week goes by.  I call to follow up again and they don't know what's going on.  

Dealing with this company was a waste of my time.
Janocol ..
Janocol ..
2/23/2016
Fast, responsive, excellent service. Called for an urgent plumbing issue. Mike M arrived early and quickly diagnosed and resolved the issue. Double checked every thing and cleaned up everything. Perfect!
Karen M.
Karen M.
10/14/2016
Angelo arrived probably within twenty to thirty minutes of making call. Listened patiently as I explained the chain of events leading up to the flooding. He was very clear in his explanations. And he was very patient when I had him repeat some things so I could have a better understanding. We will be having more work done. Hope Angelo is a part of that job. Very professional!

I wanted to leave two reviews but it appears I can't do that. Angelo was accompanied by Harrison. Harrison was just as professional and courteous. You can tell he learned from the best. They worked very well together. Also he did a great job cleaning up and that's saying something if you know me. I would definitely recommend Discount Plumbing for their promptness and professional team and service.
Omar S.
Omar S.
7/14/2014
I had Angel (some of the other reviewers may had experienced someone different) and he was friendly and efficient.

He came, diagnosed the problem with my sink erator in a few minutes, took my yelp coupon, and replaced the sink erator in the next 30 minutes.

My one quibble -- and I guess this is with everyone -- I hate the 4 hour window, with a phone call.  If I didn't work across the street from where I live that would basically have amounted to a half day off.  Alas.
Janet L.
Janet L.
6/23/2017
On time.
Great service.
Gave me multiple options and I have a good, reasonable option for the future.
Will use again when needed! Another plumber installed the faucet improperly and would not respond to fixing it. Efrain explained the installation and fixed it properly. I know when it comes time to replace it I will call him again. Shoe covers and a protective floor mat were used, which I greatly appreciate it. I feel comfortable recommending for any future project
Arthur P.
Arthur P.
11/05/2015 12:00:00 SA
Needed to have a plumbing company to fix a backed-up mainline that was spewing onto the street.  I'm old school and used the yellow pages and found Discount Plumbing Rooter Inc.  I called about 10 A.M. and spoke to Eta and told her what I needed and she assured me that a plumber would be here before noon.  At about 11:30 Angelo, the plumber, came and  told him what was going on and he was very professional and gave me the estimate and since I was a first time customer I qualified for a special.  He proceeded to do his work and within 45 minutes he was done.  He even placed my garbage bins close to the garage door, as I am wheelchair bound.  He was utterly professional and very patient with my dog who thought the company was for him.  I would not hesitate in calling Discount Plumbing should the need ever arise.  I high recommend them and wish them nothing but luck and success.
Chacha M.
Chacha M.
10/28/2015
Marcos arrived quickly and fixed my leaking kitchen sink in an hour. He wore shoe covers and cleaned afterwards nicely. Thanks a lot!
Thom H.
Thom H.
08/07/2018 12:00:00 SA
The plumber, Efron, was exactly on time, considerate of my property, fast and efficient in addressing the problem and reasonably priced (for a plumber). I would highly recommend him to friends.
kiki s.
kiki s.
3/30/2018
I've been having several housing issues lately but that's separate... I think ...  anyway my bathroom sink backed up yesterday while I was at work and filled up, overflowed onto the tiled floor and then my hardwood floors ...   called discount plumbing and Fred came this morning and he's fantastic!!!   I don't know this stuff.  He explained everything in a way I can process and more than happily answered all my questions.   He snaked and found an old piece of hardware causing the problem along with normal drainage gunk.   Water is now running clean are clear and freely flowing!    Thank you Fred!!
William C.
William C.
05/04/2018 12:00:00 SA
Love it when my sink starts leaking for no reason I could ever understand!!! I called Discount Plumping, and they had a person here within an hour. Oliver came in, looked at the sink, and explained the problem to me. Afterward we talked about whether I could fix it myself (no way in Hell), he explained the cost, and then he had it fixed within 15 minutes. I've used two other plumbing companies since I've lived in this house, and neither was as fast or as efficient. Oliver really saved the day and I will call this company next time there's a problem!!!
Paula H.
Paula H.
05/08/2019 12:00:00 SA
He did a good job! But $378. For less than a Hours work!  I complained and he took 100 off but still $278 for less than an hour. Might do a good job but at that price they better. Yes I could've gone someplace else and waited longer I needed it fixed and that's what they count on. There has to be a better way
Taylor L.
Taylor L.
12/11/2012 12:00:00 SA
not a discount....

The guy came on time, but then he charged me $175 for a plumbing job that I know only costs $150.  My garbage disposal was backed up and he cleared it out.  He asked if charging me $175 was ok - who does that? It made me feel like he knew he was charging too much, but was going to do it anyway.
Stella's M.
Stella's M.
09/01/2011 12:00:00 SA
Kevin is the Best! They came in and gave us a bid and the price was great! Service even better.

Give them a try!  You won't be disappointed.
Judy C.
Judy C.
3/25/2018
today our kitchen plumbing underneath the sink was broken, I called Discount Plumbing Rooter Inc and they sent a technician out immediately. About 20 minutes later Fred came to my home to take a look, then he said that he need to buy some plumbing parts.  Soon he came back fixed our plumbing, so it was not delaying our diner at all.  We're very appropriated Fred's prompt service, and provide us a very reasonable price. I will definitely referral Discount Plumbing Rooter Inc to my friends because they wined out trust, thanks Fred.
Sean K.
Sean K.
10/23/2012
In general I don't write many reviews, but Discount Plumbing was awesome!  We needed video of our sewage line for a remodel project.  Carlos came out, was very professional, and got the job done.  Plus, he explained everything he was doing as he was doing it, which I really appreciated.  Great customer service!

Not sure about the negative reviews from other people, but I would definitely recommend Discount Plumbing.  

If you're still wondering if you should call Discount Plumbing or not, have confidence in knowing that the owner is so passionate about his business, he calls every single customer after the job is done to ask how things went. He asks for the good and the bad.  Expect good service from Discount Plumbing.
Wayne S.
Wayne S.
07/07/2018 12:00:00 SA
I would definitely recommend discount plumbing for any plumbing job. ANGEL and Matt were very professional, clean work, and very knowledgeable.very easy to work with.. 5 star service..
Ames K.
Ames K.
3/22/2010
We tried to remedy a leaky shower and was this close to getting it done, but sadly, we just didn't have the right part or knowledge to close the deal.  it was late sunday evening and i called discount plumber to see if they would send someone out to fix the leak and within 30 minutes, John B. was at our door.  He took one look at our shower, knew right off the bat the part he needed to fix the problem, went to home depot to pick up the part and 10 minutes later, no more leak.  Since he was there, he also gave us a couple of quotes for things we needed to do.  He was knowledgeable about everything we asked him and the prices he quoted was fair.

quick and efficient :)
Munchai L.
Munchai L.
5/25/2010
Paul G. serviced us twice and the service was excellent. He was honest and very experienced.

House #1: Clog in upstairs sink. He used a locator and approximated where the issue may be. As an example of his honesty and pro-customer service, he recommended that I first get a quote with my handy man to see if the fix might be cheaper.  First experience with Discount Plumbing was good.

House #2: Second experience with Discount Plumbing was GREAT. The first local plumber misdiagnosed our tub clog by saying the pipes were busted and estimated $3000 to re-pipe. I was just about to approve the service when I remembered Paul G. at Discount Plumbing. I called him up and to diagnose the problem. He found out that that the problem was not a bust pipe, but a hair clog. He took care of it within an hour. This saved us THOUSANDs of dollars.

I highly recommend Paul G and Discount Plumbing. Go with plumbers who are experienced.

Thank you Paul!
Sandra B.
Sandra B.
10/19/2015
I heard about Discount Plumbing after I was complaining to a friend about another plumbing company. The other company made me wait around for four hours and keep delaying their arrival time - they came the next day and we're able to unclog the shower but they were unable to repair the sink drain (in fact made it worse). They were trying to convince me the plumbing needed total replacement!

I decided to get a 2nd company to come over and called Discount Plumbing.  They were able to send a team within an hour to my house. They listened to the problem and came up with a solution (involved going on the roof to snake down the vent). They repaired the sink in very little time!! I will definitely call them the next time I need a plumber! Great job Adan & Codey!
Tracy R.
Tracy R.
9/30/2009
Don't even waste your time calling anyone else - after initially calling another plumbing company with higher Yelp ratings, in the end it was Discount Plumbing who came in (3rd in line) and SAVED THE DAY!!!  These guys:
 1) Know what they're doing
 2) Have the equipment
 3) Are reasonably priced (w/solid original estimate)
 4) Professional, friendly & very nice :-)
 5) Get the job done, when other's can't
 6) Get the job done FAST
 7) Take care of all permits, inspections, and more!!!
 8) Deliver quality service & plumbing
Check out their Better Business Bureau rating too, if you don't believe me...

Jason W. (Field Supervisor), Angelo, Loren & Clemente made this a GREAT customer experience :-)  Call these guys first, like I wish I had...  I sure won't be calling or recommending anyone else from this point on.

Experience Details:
My toilets wouldn't flush.  Plumber #1 didn't have good enough equipment and had to call Plumber #2.  Plumber #2's heavier snake did nothing.  Stuck, Plumber #1 brought in Jason & Angelo, who came in, cleared the clog and color-camera'd the line to show me and confirm my VERY broken sewer line...  Jason returned w/Loren & Clemente and in a single day, performed a trenchless sewer replacement.  Next day, inspection passed, everything back together & all working better than ever!
Jordan A.
Jordan A.
10/20/2017
Our shower broke overnight and called first thing in the morning. Received an immediate response and on-time appointment. Cody was courteous, professional and immediately diagnosed our problem. He provided great service and fixed the incomplete work that had been left by a different company. I'd highly recommend Discount Plumbing for their expediency and professio
Cannelle H.
Cannelle H.
03/07/2018 12:00:00 SA
We had this big plumbing issue today at work. It was such a crazy day, I was by myself and didn't have the time to eat all day. You may wonder why I'm mentioning this but basically when I called Discount Plumbing at 5pm and tried to explain the problem, the lady on the phone didn't bother listening to what I was saying and told me that she was grossed out because she could hear me eating. I got mad and said excuse me? and she hung up. I called again and a guy responded saying something silly on the phone. This is unacceptable and so unprofessional. I still can't believe what just happened.
Fussy Pants F.
Fussy Pants F.
05/01/2018 12:00:00 SA
I had a very fussy toilet that needed to be snaked multiple times. Finally, I found Oliver at Discount Plumbing and he solved my problem once and for all. The toilet was misaligned so he fixed that as well as snaked it one more time. Now it works like a dream! THANK YOU!!!!!!
Renee L.
Renee L.
10/27/2015
I called this company because I needed a plumber to come out because we needed our upstairs sink looked at. It seemed to be clogged, but the bigger concern was water would run down through into our first floor bathroom. It would come through the ceiling fan as well as the light fixture. These was the first company that actually answered the phone and could service the business quickly. We schedule for the next day. Mike M was the plumber who came out. He was very knowledgeable and explained it in layman's terms to me as plumbing talk is like speaking Greek to me. I appreciate their quick response.
Bradley O.
Bradley O.
11/06/2015 12:00:00 SA
Clogged tub; we called the plumber, and they were out within the hour!!!  Our property management company was trying to use a different plumber that couldn't make it out until Saturday afternoon.  They helped us out, the service was awesome.  Mike solved the problem (And cleaned-up) in less than 30 minutes.  Great guy, great company, super friendly.  Their rates are also competitive.  Thanks, Discount Plumbing!!!
Sydney P.
Sydney P.
7/22/2016
I requested the day before for someone to look at my company's faucet asap and someone came in the next day. Angelo was able to fix it that day. He even went out to get the part and cleaned the sink! He definitely gave me excellent expert service. Will definitely request him again!
Karissa M.
Karissa M.
03/08/2018 12:00:00 SA
We had a shower issue in the household where the water would not drain at all. It ended up leaking into our garage and it was a mess. It also smelled really bad and we didn't know what to do. We searched online for any plumbing places near us, and Discount Plumbing showed up. We gave them a call and they immediately said they could help and come right away. Fred came into our home and checked out the shower. He was really nice and explained the situation. He told us it was clogged with a lot of hairs. He went to work right away and got the shower to drain in no time. Fast and very efficient. Would definitely recommend.
Bruce F.
Bruce F.
01/11/2019 12:00:00 SA
Efrain was honest in his work and quote. Sink is fixed. Happy customer. Will use Efrain for future plumbing problems.
Tiffany K.
Tiffany K.
12/01/2017 12:00:00 SA
I called and they were out the next morning, in the first 30 minutes of the 2 hour service window.  Angelo was quick to figure out what was wrong in both bathrooms, all while being professional and friendly.   He also clearly specified the service cost and warranty info, which was appreciated.  He was gone and everything was fixed well before the 2 hour service window had even elapsed.  I will definitely call these guys again when I have a plumbing issue.
Matt B.
Matt B.
9/19/2015
Oliver was early and cleared the problem quickly and I really appreciated his getting to me I a shorter than said.  I will be sure to use them in the future.

Matt
Justine T.
Justine T.
01/07/2019 12:00:00 SA
I would highly recommend Efrain. Efrain was fast and friendly, and I appreciated how he wore covers on his shoes so my floors wouldn't get dirty. He took the time to draw diagrams and really explain the issue to us, and his pricing was fair and upfront. He clearly knows what he is talking about and cares about his customers. Thanks for a wonderful experience!
Charles S.
Charles S.
09/06/2012 12:00:00 SA
I do not recommend this company. They tried to scam me but were unsuccessful. The plumber said the charge to replace a faucet in my sink would be $350! Before I had them do the work, I decided to check on it myself. The cold handle was not turning well (slipping). So I used a screwdriver and tightened it one half turn and now it works like brand new.

So the question is was this plumber incompetent or was this a scam. I believe they tried to replace a perfectly good faucet and charge me $350. Instead they could have told me, you just need to tighten this screw a half turn.

The upstairs bathroom needed a shower hose replaced. They told me it would cost $450. I bought one myself for $30 at ACE and unscrewed it and put the new one in. It took me less than 5 minutes.

I understand they need to make money, but they should make their money fixing legitimate jobs. Find another reputable plumbing company. Maybe their plumbers work on commission.
Gwen U.
Gwen U.
10/14/2015
After many phone calls to 5 plumbers and one no show, I called Discount, sure wish I'd called them first. Mike arrives within the 30 minutes they said it'd take, snakes the bathroom sink thinking that will clear it.  No joy. So instead of snaking the other drain (and having to charge me for it) he takes the time to clear the trap and plunge it and viola! He saves me almost $300!!!  Next time, first call!!
R P.
R P.
2/18/2019
I had a backup on my main sewer line in my home.  I called Discount Plumbing Rooter and they said they could come over within the next two hours.  Conner came over and did a fantastic job clearing the sewer using the jetter blasting machine which I had never seen before.  He was very professional and was quick to ensure that not only did the sewer water drained properly but he also took the time to clean up the mess that spewed out of the sewer pipes.  I really appreciated that and am very satisfied with the work done.  I highly recommend Discount Plumbing Rooter for anyone that has issues plumbing issues.
david n.
david n.
08/08/2015 12:00:00 SA
I don't usually leave yelp reviews unless I receive exceptional service. My sink was backed up and I called discount plumbing based on their great yelp reviews. Spoke with Chelsea and she had a plumber (Marcos) at my door in less than an hour! Marcos was very professional and was quickly able to fix the problem without telling me I need to replace the entire plumbing in the house! I am very impressed with this company and will definitely reach out again if something comes up!
Nathan P.
Nathan P.
11/19/2018
This is the second time we have used Discount Plumbing Rooter. We had them come to fix our dryer valve a few weeks ago and we were so happy with Carlos that when we woke up today to find we had a leaking pipe under our bathroom sink, we knew who to call. We spoke to the dispatcher, explained the situation, and she was nice enough to send someone out a few hours later. This time Angel showed up and he was excellent. He fixed our leaking pipe on the spot and did a great job. This is our second good experience with Discount Plumbing Rooter. I think we've finally found a go-to plumber who is quick, reliable, and trustworthy.
mimi h.
mimi h.
05/10/2020 12:00:00 SA
I am a property manager in San Francisco, and it always seems that the plumbing emergencies happen on the weekend!  Well I've been using Discount Plumbing for a few months now for minor issues, such as clogged shower drains and backed up kitchen sinks, and they have always come through in a pinch, 7 days a week.  But this time I had an old water heater die in a 7 unit apartment building, during the covid shelter in place, on a Friday night.  I called and promptly got an appointment for first thing Saturday morning.  Now this wasn't an easy job as the old water heater is actually the original boiler that was installed with the construction of the building.  Elmer with Discount Plumbing came in, assessed the situation, and came up with a game plan.  He was so professional and reassured me that he could get this monster job completed in a day, and he did, and on a weekend!  Elmer displayed great communication in what I needed to inform the tenants, with a tentative timeline.  And while I was expecting him to be done around 5/6pm he actually finished earlier in the afternoon.  The job site was left clean and tidy. And the bill was extremely reasonable, especially since the work was done on a weekend!  I was hesitant to post this because its hard to find a great plumber in the city that you can get same day or even next day, but Elmer deserves the recognition!!  Thank You!!
Karina A.
Karina A.
10/18/2017
Efrain was amazing and on time despite the traffic coming to Half Moon Bay.  He was able to explain the plumbing issue that I was having and suggested the proper measures to take to avoid them in the future.  I will surely call Discount Plumbing Rooter Inc. in the future as they have proved to be very professional, knowledgeable, and efficient.  Thanks Efrain!!!!
Kristin W.
Kristin W.
9/18/2016
Received a quick response from Kevin with the number to call to get our toilet fixed. Called on a Sunday and was given a 2 HR window for the same day. Marcos showed up in that window and walked us through was he was going to do in order to get our toilet fixed. Marcos was very pleasant and even talked to our landlord about a broken fill valve that she will replace. He was able to fix our toilet so it flushes now! I would recommend using Discount Plumber to others.
William Henry Harrison R.
William Henry Harrison R.
11/02/2015 12:00:00 SA
We have used discount plumbing and rooter inc twice now in our new home and they are always fast, friendly and courteous. On the last time Carlos was here within 20 minutes of the call and finished in the same time. I would recommend them for anyone with clogged sinks, toilets and anything in between.
C C.
C C.
09/12/2014 12:00:00 SA
We are in the process of a kitchen remodel & needed a company that could jet out our drain pipes. Called Discount Plumbing and the receptionist was very sweet & professional. She booked Mike to come out the next morning.

Mike did a fantastic job. He discovered that our pipe lines were rather curvy vs straight which makes the job a bit more challenging. Nonetheless, he made it work & did a great job cleaning out our pipes. He also replaced the cover plate of one of the main valves which will make it easier should our pipes need cleaning out the next time.
char l.
char l.
11/05/2016 12:00:00 SA
5 Stars for sure - Really good service with really nice people. It's like the best SF small business I've come across in a long time. Highly recommend this family biz!!
Rossi S.
Rossi S.
7/24/2016
Reliable and Courteous!

Tried to DIY a clogged kitchen drain for hours to no avail. I didn't necessarily choose Discount Plumbing and Rooter by the amount of stars, they were the first to answer the phone(it was a Saturday.) I'm glad they did. The concierge was friendly and let me know that a crew was on their way- estimated window of 30min. Within 40min I had the crew at my house. Very professional and even put on booties. My two plumbers were Conrad and Angelo. They were friendly and genuinely cared about my house and plumbing needs. What took me hours with no result took them 20min. They had the right tools for the job and even gave me some solid tips on preventive measures. Two very solid dudes. After about 30min onsite they were done. I really appreciated the professionalism and care they displayed. In addition to correcting my issue, they thoroughly cleaned under my sink and even checked some of the other connections to ensure everything was in working order. If I ever have plumbing issues in the future I will not hesitate to call, neither should you.

The only negative( wasn't Angelo or Conrad) and why Discount Plumbing received 4 starts is their cost. They would not offer an over the phone bid. After they left some of the other plumbers returned my call and offered their bid. Discount was by far the most expensive.

Pros: Fast response, courteous, and efficient

Cons: Price
Mariangela L.
Mariangela L.
10/27/2017
I've been relying on their service for a quite a while now. Oliver is super professional and friendly, and  has provided this home with an impeccable service on multiple occasions. I would recommend him wholeheartedly
Matt L.
Matt L.
09/09/2017 12:00:00 SA
I had a problem with a running toilet so I called discount plumbing rooter. Customer service was responsive and they were able to set up an appointment for the following day. Cody came right on time and was able to quickly diagnose and fix my problem. He showed great care and took the time to walk me through the issue and the necessary steps to fix it. Thanks for the help! All in all great service!
Chico B.
Chico B.
8/16/2017
Cody and Fred did an excellent job they are really good at what they do... i would definitely recommend them.
Trainer T.
Trainer T.
04/03/2018 12:00:00 SA
Cody just came by and fixed a plumbing problem that I thought was taken care of 4 years ago.  I told him what the previous plumber did because it had worked but Cody did his own analysis and applied a different remedy.  His strategy worked and the problem was fixed much quicker and with a lot less mess than before.  Very professional.
Laurie M.
Laurie M.
9/29/2015
Carlos and his team installed a drip pan and new hoses for my washer so quickly. Great job and thanks again!
Hiroshi F.
Hiroshi F.
07/07/2016 12:00:00 SA
Angelo arrived within an hour and did a great job. He was efficient and honest...would not even accept a tip for a job well done.
Kristi D.
Kristi D.
9/28/2017
Efrain was professional and efficient. He diagnosed the problem right away and made valuable suggestions. We will definitely call them again for future plumbing issues.
Jennifer C.
Jennifer C.
12/29/2018
I can not say enough about DPR.  They are courteous, prompt, extremely knowledgeable, friendly and thorough.  Contacted them in the evening, and they came the next morning.  Cody, Connor and Alex are the BEST!  They went above and beyond my expectations - excellent service overall.  I wish I could give them 10 stars.  My local plumbing heroes!
Lana G.
Lana G.
1/13/2014
Carlos did a great job and talk about perseverance... Thanks!  We had a clogged sink that had who knows how many years of accumulation in there.  After the 25' snake didn't do it, the 50' one did.  Thanks, Carlos!  

He was a nice guy and very professional and most importantly -- he got the job done.

Certainly would use them again.  Only reason I'm giving this 4 instead of 5 stars is we called them over the weekend (Saturday) and they were a bit understaffed given some vacation time and tried but couldn't get to us, so the plumber didn't make it on Saturday. Thankfully, we were able to muddle through the weekend, and Carlos was here Monday morning to get the job done.  Yeah!  Happy New Year!
Victoria H.
Victoria H.
12/17/2018
We've never needed a plumber before, so we got a recommendation and it was a good one! Super nice guy answered phone. Scheduled appt for next day. Got a phone call next day to say they were on way. Mike explained everything and was so nice! Problem fixed and I appreciated the service very much. Will definitely call again if needed.
Miguel P.
Miguel P.
04/04/2016 12:00:00 SA
I was charged for trying to fix a problem, never received the invoice of the work, the technician (Mike M) told me it was mailed to my house, but I don't think he did.
Then he proposed to brake the floor to replace a possible broken pipe, estimate was very expensive. Decide to call other company that was able to clean the piping and fix the problem at a very reasonable price.
Martha J.
Martha J.
12/08/2016 12:00:00 SA
I called Discount Plumbing on Tuesday and they came out as scheduled on Thursday. Joseph was on our problem it immediately. He explained to me what was going on and was knowlegdeable, professional and patient. This is a great family owned business that we will use in the future and recommend to all our neighbors and friends.
Chris P.
Chris P.
12/08/2016 12:00:00 SA
I've had Discount Plumbing help me with a few projects, and they were always very professional, arrived on time, courteous and great!  I've had them clear my sewer line a few times, Carlos was extremely helpful one night and saved us from a very pesky root in our sewer line.  He tried to get to it through a couple clean-out boxes we have, then tried going through toilet exhaust on the roof, and ultimately had to remove the toilet and finally got the root out of the line that way.  He never gave up, and absolutely saved us.  Afterwards, they did a lateral-sewer line replacement for me, which really needed to be done, as my home is about 60-70 years old, and things are great now!

More recently, just last week, I had a leaky faucet to replace in the bathroom.  Mike came over and was really great!  He knows exactly what he is doing and helped replace both the nipple and the valve for my hot-water line, then he replaced the whole drainage system under the sink, which the previous owner used very odd parts for, and then he installed the new faucet.  He explained everything that needed to be done before he started and the costs involved, so it would be done right.  The whole project took about 2-3 hours, and he was great to have around, we talked and explained everything he was doing as he worked, and was very helpful answering any questions I had as he worked.

If you need anything - this is the company to call!
Hal V.
Hal V.
12/06/2018 12:00:00 SA
Our Kitchen drain line was blocked under the slab.  Carlos was able to come onsite within 2 hours of my call and he snaked it out and got it flowing again in no time.  Quick and professional.  Highly recommended!
John D.
John D.
5/24/2018
I had a chronically slow drain in my bathroom sink that I could not get cleared on my own using a snake.  I looked around for a good deal on a plumber and was surprised by how much it was going to cost for what seemed like a simple fix.  Discount Plumbing and Rooter had a Yelp deal that lowered the cost by $58 so I gave them a try.  They sent out Angelo and he took care of it.  He was polite, efficient and did a great job.  He took all the time he needed to get the job done, but no more.  Really pleased with their response and especially with Angelo's work.
Stephen M.
Stephen M.
11/29/2018
Efran showed up very quickly which was much appreciated with a clogged sink. He was friendly, efficient and respectful. He even put in shoe covers which was greatly appreciated on such a rainy day. He fixed the problem and we would be delighted to get him anytime we have plumbing problems. A five star quality service. Thanks Efran!
Elaine v.
Elaine v.
4/16/2017
We had a backed up bathroom sink.  Mr. Rooter came out to give us a quote and it was pretty high.  I decided to Yelp my plumbing needs and found Discount Plumbing Rooter, Inc.  They quoted me half the price and what they said they had to do wasn't as complicated as the other company said it had to do.  I appreciated the honesty, fast service at a reasonable price. OLIVER helped us and he was fantastic!  Thanks Oliver and thanks Discount Plumbing!
Saket M.
Saket M.
12/03/2017 12:00:00 SA
Oliver was professional and very good. Got the job done and fixed our sink! Highly recommended.
Ian W.
Ian W.
11/23/2016
Very responsive, polite and professional

Carlos G was at my house in about an hour after I called and got the job done quickly, no mess, no fuss
Douglas H.
Douglas H.
11/21/2014
Had an emergency.  Carlos Garrardo was there within the hour and is a great detective and found all the problems,.  Problems solved.  He had to build all new piping to replace the pressure regulator and also replace the kitchen faucet.  Very courteous, very professional.  I would recommend Discount Plumbing Rooter anytime.

Doug Helm
Jeffrey G.
Jeffrey G.
8/17/2010
Adan was my plumber and he did a great job! Was very nice and very on time. He was not just able to replace my toilet but he also helped with my garbage disposal.

One plus was also when my toilet was the wrong size, Adan came back the next day when I got a new 1 and finished the job.

The only reason why I gave it 4 stars was because of the price. For a college student, it was a lil bit expensive.

Overall, Discount Plumbing did a great job!
Edward L.
Edward L.
06/03/2015 12:00:00 SA
Had a clog in the drain so I googled and this outfit came up as a paid advertisement.  It looked good so I called them for a free estimate.

Discount Pluming rooter came first.  His first estimate was $400.  Then when I balked, he reduced the estimate to $293... he proudly wrote it down for me.   It was all very sleazy.

Meanwhile, my wife used yelp to find Alansi's Plumbing based on user reviews.  I didnt know she did this, but they came in with a $169 estimate, spent an hour cleaning 2 drains.  Needless to say, discount gets 1 star and Alansis gets 5.

Take my advice... use these guys if you want to pay double or more.
Thomas F.
Thomas F.
11/15/2016
We were having some problems with our bathtub and sink. We had called a different plumber to take a look at it before, to no avail.

I called Discount Plumbing at 11AM and Angelo arrived by 2PM on the same day. Not only did he quickly find the problem and fix it, he took the time to explain what we could do to avoid it in the future. I wouldn't hesitate to recommend using Discount Plumbing to anyone in the future - in particular, Angelo!
Melissa K.
Melissa K.
9/27/2017
Efran was VERY helpful and efficient! I am so happy to be able to use my sink again!!!
Stevs K.
Stevs K.
9/21/2013
They are crooks I found out I was charge double the going rate.

He did a good job, but to over charge is like stealing.  Stay away from this company

The owner called and he sent out his foreman.  They quoted me a reasonable price to fix my plumbing.  Work to be done this Thursday I will follow up with another review after the work is done.
victor l.
victor l.
11/06/2017 12:00:00 SA
Just completed replacing my water heater.  Fred came out on a Sunday gave me a great price and I agreed.  The work was started and completed the following Monday, he and his partner were completely professional and just great human beings.  Thank you for your timely and fast service.
Scott L.
Scott L.
12/22/2015
Efrain was great!  He unclogged the tub and saved us from having to get into the wall and undertake a much bigger project.  Due to the type of tub we had, it was a much larger project than one we could do by ourselves.  Recommend but get prices up front. $210 to unclog drain seems a bit much, but hopefully I won't need to do it again
K W.
K W.
11/01/2018 12:00:00 SA
Wow, great service from our first phone encounter through to Carlos' arrival.  The morning of Carlos' visit, he phoned and let us know of his arrival time which was right at the beginning of the 2-hour arrival window. Carlos explained what course of action he would take and further explained how we could practice preventative measures.  We were provided a magnet coupon in case there was a need for another type of plumbing service.  Note, he even wore shoe covers upon entering our home. No mess left behind, a fully functional shower drain and we are happy campers.  From start to finish, professional, courteous service.  We are lifelong customers of Discount Plumbing & Rooter, Inc. for any future plumbing needs.
Cory P.
Cory P.
7/16/2017
These guys were excellent. Showed up as promised on a Sunday afternoon no less and fixed everything very quickly. Highly recommend! Thanks Cody and Fred!
Torien N.
Torien N.
3/16/2015
I manage a restaurant company with 3 store locations across the bay area.  We use them exclusively and very happy with them, always have been.  I call them on a regular basis to take care of a wide variety of tasks.  Today, we had a clogged floor kitchen drain.  As always, dispatcher was warm and gracious, I love their courteous greeting!  As promised, Oliver came out within the quoted time of 1 1/2 hours, clean, professional, and courteous.  He took care of our issue within minutes and wished us a great day.  There's a reason why we maintain a service contract with them, great company.
Noah C.
Noah C.
06/07/2015 12:00:00 SA
I called these guys on a Sunday. My kitchen faucet pressure had be steadily declining over the past few weeks. Reyna scheduled me in between 3-3:30pm. When it got close to 3:30, she called to say her plumbers were busy on other calls, and would let me know if someone could make it before 5pm Sunday. Around 4, she called to say a plumber could arrive in the next 15-20 minutes. By 4:15pm, Carlos A. arrived. He fixed the problem under my sink in 30 minutes. I've got my water pressure back. He cleaned up the sink area, and checked for leaks before he left. I'll definitely call them again if I need a good plumber.
Denise J.
Denise J.
9/29/2016
Use them for a first time today. They were a bit late but service was good. Cody and Joseph was really nice and courteous.
brenda a.
brenda a.
05/05/2019 12:00:00 SA
I just listed my house for sale and had a couple of small issues with a  toilet and a slow bathroom sink drain that needed repair before I could sell the house.  I called Discount Plumbing Rooter on the recommendation of my real estate agent who raved to me about their service and said they are her go-to company. She was not wrong and I cannot more highly recommend this company.   Tony came out exactly on time, understood my issues and quickly resolved each of the problems.  He was professional, knowledgeable and efficient.  Their customer service was impeccable.  I had to call back about a small glitch in the toilet repair but Tony called me right away and returned equally as quickly at my convenience to switch out the flapper.  Their work warranty is excellent and customer service was unprecedented in my experience with other plumbers.  If only I had found them years ago, and not on the cusp of moving out of state.
K K.
K K.
9/20/2016
I am glad I found Discount Plumbing. Angelo did a great job to replace my broken garbage disposer.  As you see other yelpers, he is the great plumber.
stephanie o.
stephanie o.
11/08/2017 12:00:00 SA
After an initial mix-up with customer service I was on the fence about this company but decided to give them a go- I am so glad I did! Good workmanship is always my priority ( hard to find these days) and I received it with Angelo. He arrived at the beginning of the appointment window, accessed the job then gave a fair estimate to do the work. He came equipped (no running out to plumbing supply) and took the time required to install the toilet correctly, was careful as it was a tight space to work in and cleaned up after himself. He carried the old toilet downstairs & put into a box for donation to Habitat for Humanity & moved it out to the curb. As an extra courtesy to for us he returned the next morning exactly at 8am as promised to caulk around toilet base to secure into place. He went above and beyond to help. I highly recommend Angelo!
Cutie Y.
Cutie Y.
02/12/2017 12:00:00 SA
This is a joke that this company can receive this high rating! I would have rated No Star based on the service I received, on three jobs.

I have a plumbing problem with clogged sewer line. Called the company to have person come out for assessment and repair. Starting with the unprofessional attention to punctuality (waited for over two-and-a-half hours after being told on his way repeatedly by office staff), this guy, Cody, finally showed up at the door. In the beginning, he did what was supposed, did the snaking to reduced clogging and used camera to assess the condition of sewer line. That job was done properly and it costed about $400. Then, he found out a section of the sewer line is cracked and broken. He got himself the second job that worth $3100 on replacing the broken section of the line. The 3rd job came after he found out the section connected to the toilet was back graded, needed to be raised up and suggested with replacement to ensure proper drainage of sewer water. That was another $3400. He also suggested a replacement of the existing long sewer line (abt 40ft) due to wear-tear condition, which was quoted for about $13,000. I would have him/this company to complete the existing long sewer line if they are reliable. But this whole thing went on a disaster. And, I realized how unprofessional they were.

First of all, can't keep time.

Second, failed to clean up after the mess at the job site. Leaving debris at the job site was one. I had a sumpump in the crawspace for draining away excessive water. Although that pump has not been in its perfect condition, it still works with manual plug-ins. After the second job of raising the pipe under the toilet area, not only did his crew break the sumpump pipe (leakages), they had also neglected the yucky sewer water sitting in the sumpump area. My tenants complained and asked the crew to suck out the potential contaminated water, the crew just left. My tenants reported to me, and later reported to this Cody guy. All I got from him was that the job was about fixing the sewer pipe, not the water.

Here is the thing. If the pipe was all dry and no sewer water came out from it at all, I could have accepted his version of explanation. The truth was there was sewer water coming out from the pipe and emerged into the ground water sitting in the craw space. Then, the least I should expect was that yucky water to be removed as part of the clean-up. Our original agreement was never about fixing the sumpump or removing every drop of water sitting in the crawspace, right from the beginning.
Given the water situation was urgent and getting things back into normal was time sensitive matter, I requested a drop-by for water suck-out from him. Yet, after making the urgent case of the yucky water with yellow-ish plagues sitting on top, no one from this company had come out to show good faith in fixing the problem. I went in that late evening, my sumppump was working and eventually sucked out that yucky water in the crawspace.

Here is my third complain about this whole service, this Cody guy refused to take responsibility. The crew he sent over for the pipeline raising job never gotten the supervision for quality from him. He argued back and forth about the sewer water was not part of the repair.

Here what I tell people this company is no professional but a rip-off. No estimates on any job was received, even with my repeated requests. The quality and integrity of their work is in question.

I am only to pay at a price that meet my expectations! I learned my lesson, and would not recommend this company to anyone!
Susan S.
Susan S.
4/20/2018
We have problem with a leaking garbage disposal and two clogged bathroom sinks so we decided that we need some professional helps.  After calling 5-6 companies Discount Plumbing Rooter Inc was the only one that can come out to provide an estimate today.   Efrain arrived promptly within the designated time.   He was able to diagnosed the issues quickly, and offered valuable tips on how to deal with clogged sinks by ourselves in the future.  Fast and friendly service!
V R.
V R.
4/28/2015
$189 to have my toilet snaked
$189 to have my tub snaked

Both jobs took about a half hour total to complete; Discount Plumbing is certainly a misnomer in the case of this business.

I got a discount because the technician asked me if I'd heard about the business on Yelp, and then hinted that it would be really helpful if I would give them a 5-star review. Really unprofessional.
Kelly L.
Kelly L.
11/08/2017 12:00:00 SA
I can't speak to the quality of plumbing services because I never got that far.  I scheduled an appointment on Saturday; no one showed up.  I rescheduled for Monday; they called on Monday to reschedule for Tuesday night.  On Tuesday night, again no one showed up.  I was just told they don't even have plumbers who work at the time scheduled.  So I'm off to find a plumber elsewhere.
Celie H.
Celie H.
08/01/2015 12:00:00 SA
Marcos was awesome! He was super helpful and understanding, and unlike most businesses they were happy to accommodate the Yelp deal! They sent someone out within an hour of us calling--on a Saturday! Marcos figured out what was clogging our sinks and fixed it in under and hour and he was super friendly. Thank you, Marcos!
Sarah E.
Sarah E.
11/24/2017
Discount Plumbing and Rooter came my rescue not once but twice, and during the Thanksgiving holiday, too. Joseph came the first time: he showed up in a timely manner, correctly diagnosed the plumbing disaster, and fixed it right away. Two days later I had a second disaster (unrelated to the first), and again Joseph showed up, this time with Cody, and they both quickly fixed the problem. Both times, they showed up in a timely manner, were pleasant, and cleaned up after their work. I've used Discount Plumbing and Rooter in the past and will plan on using them in the future.
Berit M.
Berit M.
8/22/2017
Oliver arrived within an hour of my call for toilet repairs. He needed to leave briefly to get a part but returned quickly and finished the job. Highly recommend him. Very professional and efficient.
Pedro R.
Pedro R.
5/23/2014
I've had multiple great experiences with Discount Plumbing.
We had a big sewer job in a congested 24st corridor and Phong really did a great job.

I've also used them for smaller jobs and are always reasonably priced. Most recently I used Angelo for some toilet repair and as usually he did a great job.

I would always use them for big and small jobs.
David A.
David A.
05/03/2017 12:00:00 SA
Had an emergency and needed a water shuttoff valve installed behind the refrigerator. Called at 11:45 am.  Work was done by 2:00 pm.  Mike and Fred were fast, friendly and effective.  Thank you!
Emily D.
Emily D.
3/21/2018
Service was excellent! Mike was early for the appointment, and he did a great job- and- cleaned up!!!
Rebecca R.
Rebecca R.
8/25/2015
Mike went out of his way to accommodate our schedule, and spent extra time and care installing our industrial sized water heater. We were really impressed with his help and wish him the best! Thanks Mike!
Erin C.
Erin C.
10/09/2017 12:00:00 SA
Marcos is customer service focused and takes time to explain what he is doing and how everything works together to create and solve the issue.
Kerry K.
Kerry K.
03/01/2018 12:00:00 SA
Our sewer line was clogged and backing up into the basement and Efrain went above and beyond to clear it. He didn't stop until the job was completed and the line was cleaned out. He was very personable and patient. Thanks Efrain!
Jenya B.
Jenya B.
8/31/2015
discount plumping rooter saved us! 2 previous plumbers told us to replace toilet ($$$$$$$$$$$) he was able to push things thought in 30 mins. Happy I used them
Kim M.
Kim M.
6/19/2015
We needed something done on every sink in our house; kitchen sink & bathrooms. Oliver did a great job. Replaced our kitchen faucet and snaked the sinks. He explained things, was very clean and courteous, and didn't freak out about moving stuff. Highly recommend.
Paul-Peter C.
Paul-Peter C.
6/23/2015
Carlos, from Discount Plumbing came within an hour of our call. Our kitchen sink was clogged and the garbage disposal was leaking. The service was professional and thorough - even though in our 100+ year old house, it was difficult. Carlos worked for 2&1/2 hours until our problem was completely solved.
I'll always call them in future.
Michael M.
Michael M.
06/12/2018 12:00:00 SA
Efrain was prompt, courteous, and very professional, explaining his assessment of the situation clearly. He also gave me recommendations for avoiding the problem in the future. Best of all, my plumbing now works!
Mark D.
Mark D.
08/08/2017 12:00:00 SA
They showed up on time, but did not clear the drain.  The charge was $250!  I will never use this service again.  I called ProRoto and they came out and cleared the drain for $150.  The plumber really did not know what he was doing.
Eddie L.
Eddie L.
2/28/2017
Carlos and Eda were very easy to work with. Jason is also quick to respond to our problems. We had an old pipe clog up and Carlos arrived within 45 minutes and was out within an hour. Problem fixed!
Thomas M.
Thomas M.
4/27/2015
I called several plumbers this morning and this plumber was the first one who could come out right away. They did a wonderful job and were very quick and efficient. I asked the plumber to look at another problem after I had already paid him and he had no problem with that. I would recommend them if you have any problems with clogged drains. I used to yelp coupon and it saved me over 50 dollars.
Julia N.
Julia N.
11/08/2017 12:00:00 SA
Omar was great, came earlier than expected, and did an excellent job clearing my clogged kitchen sink. Would recommend if you're in a pinch!!!!
Dave S.
Dave S.
4/29/2015
Efrain with Discount plumbing was very efficient and professional. He called and confirmed my appointment the night before and also called again the next morning when he was 15 minutes away which I thought was very considerate. He wore protective bootys over his shoes as not to dirty my carpet and performed the work effectively and was not disruptive as I was able to continue my morning routine. I would highly reccommend this company and would use them again in the future.
Michelle T.
Michelle T.
05/03/2018 12:00:00 SA
I had an issue with my shower drain backing up. I called Discount Plumbing and they were happy to send someone out the same day. Carlos showed up and fixed my problem and gave me a bunch to tips so avoid the problem in the future. Thanks so much Discount Plumbing!!
Sara W.
Sara W.
4/13/2015
Efrain just came to our place to help us assess a leak we had over the weekend. He showed up on time and patiently explained everything to us. He even drew us a diagram of what we need to go buy at the hardware store, so that he didn't have to charge us $380 to do something easy that we can do ourselves. He was very professional & friendly. We will be calling them again whenever we (or our clients) have a plumbing issue.
Diane F.
Diane F.
1/27/2015
I had previously written a review of Discount Plumbing, complaining that they cancelled an appointment last minute, forcing me to call another plumber and pay after-hours charges.

Several weeks later, I received a phone call from Discount Plumbing's CEO, who apologized for his staff's dropping the ball. He has since compensated me for the extra charges I had to incur.

Mistakes happen and a company's reputation is built on its employees' responsiveness, responsibility and work. But a CEO's involvement with a single customer goes a long way to change my opinion of a company's integrity.

I appreciated the compensation, but more so appreciated a personal phone call and sincere apology from the top.
Marie B.
Marie B.
4/17/2011
I had the best experience ever...with these guys. My contractor noticed a leak in the front of my home. The leak was coming up through the concrete and a patch of grass in the front yard.

I found them on servicemagic.com. I got bids from a couple of other plumbers, but decided to go with Discount. Adan was very honest, polite and very professional. They had to break the cement and replace the old galvanized piping with new copper piping.

They quoted me one price, and stuck with it. (Very reasonable!)

The five stars is for: Going out of their normal service area to complete the job, and returning the next day to make sure the cement dried ok, and for doing a great job.

I will def use Discount Plumbing for future jobs! Ask for Adan.
Mark G.
Mark G.
12/29/2014
On a more positive note, the president of the company did call me and apologize for what happened so it doesn't sound like the management was aware what was going on in the field.  It sounds like they are going to try and clean shop.
Frankie V.
Frankie V.
3/24/2018
Woke up on a Saturday morning to find the kitchen sink wouldn't drain after running the disposal. While this had happened before, the ancient plumbing wasn't moving. After reading all of the reviews we decided to call. Efrian was excellent. He arrived within the stated time and was upfront about what he thought could be the issue without trying to minimize the possibility that he may find more problems. Within minutes he assessed the problem without trying to up-sell, and then went to work.  I expected the work to take hours and hours, yet he had all of the supplies and a new disposal in his van. 2 hours later he was finished.  Efrian was respectful, friendly, clean (he even wore booties) and professional.  No mess to clean up after he left, and I'm very pleased.
Shelby R.
Shelby R.
5/28/2018
I had the problem of a running toilet. After a first initial re-build of the tank, the toilet continued to run. A HUGE that you to Cody to Roberto who showed up right on time on a Sunday morning to get my new toilet installed and running! They were super nice and patient with my dog and son who wouldn't really leave them alone. I'm happy as the toilet is now fixed and my problem was quickly and easily resolved.
Paul B.
Paul B.
3/14/2018
This is the 2nd time I had Carlos come out to my house to fix misc plumbing leaks. He's courteous, clean and fast. Very nice to work with. He's now my go-to plumber. Paul Bruni
Stephen H.
Stephen H.
12/13/2016
Great company. Professional and organized. We had Discount Plumbing install a new sewer lateral for a remodel in SF. They were quick and very efficient, getting the work done in a couple days with minimal upset to the neighborhood. Kevin and his crew handled all permitting, traffic safety, excavation and brought the new line in exactly where it was needed.
Max K.
Max K.
2/27/2018
Efrain came out to my apartment for a broken garbage disposal the same day I called for an appointment.  He was professional, patient and kind.  He worked quickly to resolve the problem, and my garbage was back in working order right away!  The price was extremely affordable.  Thanks Efrain!
Scott W.
Scott W.
11/07/2017 12:00:00 SA
I needed a water heater replaced.  Kevin sent Joseph over and the water heater was replaced within four hours.  Joseph was professional, responsive, and quick.  I highly recommend Discount Plumbing and will call them for all plumbing needs in the future.
Priscilla Y.
Priscilla Y.
03/05/2015 12:00:00 SA
Called these guys in the morning to change out my kitchen faucet and Carlos came to take care of things within a few hours! Great service!
Angelica P.
Angelica P.
02/02/2018 12:00:00 SA
My toilet had been flooding and wouldn't go down for about 3 days and Efrdin came and saved the day! The pricing was reasonable and the repair was quick I can't thank him enough for giving me back a clean bathroom and working toilet.
Frans K.
Frans K.
5/15/2015
Angelo, came on April 22nd, and just from us describing the problem, he knew exactly what we needed and saved us a lot of headaches.  We are VERY grateful and pleased with him, his customer service, and his professionalism.
Nick C.
Nick C.
12/21/2017
Switched the service date on us by a week with zero heads up. No communication about invoicing and every time I call to speak with someone about the current issue, person [X] is never in the office nor calls back. Work is fine, communication severely lacking.
Noah S.
Noah S.
4/28/2015
Carlos was great.  I called at 9am and he was here in less than an hour.  He is very experienced and diagnosed the problem quickly.  He cleared the main, scoped the line and had everything working perfectly in less than 2 hours.
Trishan A.
Trishan A.
11/20/2016
Basement and garage flooded after the first big rains of the year . Called Discount the next morning and they came out by early afternoon. The clogged drain in the backyard had somehow cleared itself but Oliver still opened it up to clean a bit, tested it, and also checked the clean out going to the storm drain. Not sure if it's good or bad that nothing was wrong. But Oliver was fast & efficient along with not charging me for the house call - which was nice given all the stuff that was ruined the night before...
Jackie K.
Jackie K.
10/12/2014 12:00:00 SA
My kitchen sink was completely clogged and my neighbor's dirty water was backing up into my sink. My landlord recommended these guys, and Samuel was able to respond within an hour of calling. It only took about an hour of work so I was able to enjoy the rest of my weekend.
GATITA J.
GATITA J.
2/14/2015
Wow, we called late in the afternoon and they were able to accommodate our appointment for the next early morning.  We were pleasantly surprised.  Mike, came to our house in a professional manner, showed us his name and license and insurance bonded information.  He made us comfortable and explained our sewer situation.  He was clean in his work and friendly.  This is the first time we called a plumber service and were are satisfied.  Mike M. showed us our problem and completed his task quickly.  Thank you for a job well done.  We will definitely refer Discount Plumbing Rooter Inc.
Quang N.
Quang N.
4/23/2015
Ok, I had used these guys back in March, but I just have been too busy to get around to writing a review, so now is the time to correct it.  Angelo came within the window that I was told that they were going to come, and he was as nice as can be.  He quickly diagnosed my issue and fixed my problem.  He then let me walk him around my 2 bathrooms trying to get him to fix everything he could.  He wasn't able to do it all (I needed to shut off the water in my building to do one fix, and he didn't have the right part to do another thing), but he certainly tried.  I figured he was going to charge me an arm and a leg for doing all of those other things that I didn't mention when I booked my appt. but he didn't.  I'll be using Discount Plumbing again in the future, and will specifically request Angelo.
Kim R.
Kim R.
07/12/2017 12:00:00 SA
Fred came out today to check our bathroom for a toilet leak and was very informative, courteous and considerate. He wore shoe covers and when I mentioned I was looking to get some for my Dad to protect his carpet he went to his truck and gave him a couple pairs! Thanks Fred for your professionalism and kindness!  The only reason I docked a star was because their price for toilet installation was higher than most.
Steven A.
Steven A.
07/01/2015 12:00:00 SA
Quick to respond, estimate and did the work in a timely manner.
Alex J.
Alex J.
12/23/2014
I called Discount Plumbing and a plumber named Eric showed up within 60 minutes. I had a leaky pipe under my sink and he did an amazing job! I will be using them again and would highly recommend to everyone!
Dee B.
Dee B.
6/17/2016
Mike was great.  He figured out the problem, replaced the spigot In our tub - saving us lots of money on water bills.  He had a great personality, worked quickly, and left the tub and bathroom clean and tidy when he left.  I echo the other reviews, these people have integrity, are competent and get the job done.  I too have a new plumber!  I HIGHLY RECOMMEND DISCOUNT PLUMBING.
John D.
John D.
11/09/2017 12:00:00 SA
Efrain came quickly (within about 90 minutes) to my place in Cole Valley to fix a clogged sink on the morning of a dinner party for 12 (!!).  Thought it was just going to be the garbage disposal, but ended up having to use the snake and replace some of the plumbing.  Efrain was awesome, gave me a discounted price, worked quickly, and was very kind.  I definitely recommend discount plumbing.
mike c.
mike c.
4/26/2015
My toilet started having some air bubbles coming out for a couple of days. I have no idea what to do when it comes to plumbing. Not sure where to go, I ended up doing a search on yelp to see if I could find an affordable and good plumbing company. I stumbled across Discount Plumbing and was not disappointed. I had scheduled a later appointment and discount plumbing was very helpful in changing my appointment to the day of.
Angelo was on site to help resolve my toilet issue. After some preliminary discovery, the job looked a lot bigger than expected. Angelo was very professional, courteous and efficient in resolving my plumbing problems. He even took the time to really explain to me the entire process and what is going on with my plumbing.
Great service and a happy customer. Thank You!
kim p.
kim p.
9/18/2009
This is the second time we used Discount Pumbing.   A++++ service.  Paul has come out twice fixed the trouble , helpful, & does not overcharge.   We made the mistake of misplacing the receipt from the last visit a couple of years ago.  We called Bell Plumbing the plumber came out & we advised the toilet was starting to back up.   We also advised that sometimes the roots from a tree that used to be on the sidewalk sometimes helps paper get stuck.  I will add we used Bell in the past we had the same tree with the same roots.  The Bell plumber went on to quote that in 80% of his cases tree roots breaks their equipment & that we would be liable if his equipment broke. The Bell plumber went on the offer some Hydro Flush for $650.  We told Bell no thanks.

So after 2 hours of searching through old papers we found the receipt from Discount Heating & Plumbing.  We asked if Paul still worked there & lucky for us he did.  Paul came out ran the snake & had us back in business in a short period of time.  Great service & it cost us around $200.   I have learned my lesson I added Discount Plumbing's info as a contact on my phone.
J J.
J J.
8/29/2010
This was an overall great experience. I called on a Thursday afternoon to have a pipe in the kitchen sink replaced. Thursday night they sent someone out to take a look and by Friday afternoon Angelo had completed the repairs. The value is incomparable for a few reasons.

1. Angelo was prompt, courteous and cleaned the area which he completed his work.

2. The dispatcher was easy to deal with and got help to us quickly.

3. We live in SF and Angelo took care of the job with old school pride of workmanship.

Overall I highly recommend these folks. They are great.

Dont forget the yelp discount, but if you do as in our case - they will remind you of it and honor it.
Eunice M.
Eunice M.
2/20/2016
I had to install drip pan in order to install stackable new washer and dryer. I caught Efrain while he was out for another job in my area, and he came by to take a look without appt. Long story short, he went out of his way to help me successfully install / secure the drip pan for new washer and dryer. He was sincere and willing to help for 100% satisfaction of work. Two thumbs up!
Samantha A.
Samantha A.
7/23/2017
I called them at 10 am and the girl told me they would be here between 11am and 1pm. I had to cancel them because my landlord told me that they had their plumber coming. They still showed up at 11am. I apologized and let them know I called to cancel. My landlords plumber never showed up so I had to call them back. They told me they would arrive between 3pm and 5pm. He arrived at 3:15. The same guy. I explained to him what happen he looked at the collection of water and right away said it's the main pipe line. He told me how much it was. I told him yes he got started in 5 min. Oh and let me tell you very very reasonable especially for it being a Sunday. He had the problem taken care for us in 1hr. He (joseph) was very nice and knowlegeble on his job. When he was done he explained what he did. Discount plumbers are my go to from this point on.
blaine p.
blaine p.
10/20/2015
If this is the same crowd out of Burlingame I wouldn't let them in the door. I was out of town when tenants called to say their toilet was plugged. I called Discount Plumbing. It took then Two! trips. One to snake toilet. Marcos claimed toilet need to removed to check for blockage hence 2nd trip. No blockage in toilet fixture.
Later I remembered that I had called them the year before to rooter sewer line. It took two separate trips that time also. Of course charged for extra trips. Oh and tenant informed me marcos left a mess in her bathroom she had to clean up.
sandra A.
sandra A.
6/14/2016
Yesterday I called Discount Plumbing rooter, phone number 650 991-2100. They asked me what time was good for me, I told them and they called me and say they would be there at the time that was good for me.   I didn't think they would be on time, so I stopped on the way home, they called and said they were at my door, when I arrived Angelo was sitting out front, he came in took care of my drainage problem and gave me suggestions on what I could do to improve my bathroom.  The price was right and work was good.  I will call Discount Plumbing and ask for Angelo again.
Joe B.
Joe B.
12/06/2014 12:00:00 SA
Mike came out within 2 hours of my call. It was nice to get a phone call an hour earlier than I was expecting given that the expectation was a two hour window later in the day. Mike was thourough, friendly and helpful. Using the camera he identified a couple of pipes undground that are shifted and not fully connected to the next pipe.....which means I will have problems in the future. He didnt try to pressure sell me on pipe replacement.......as I knew given the camera video that I will need to in the future anyway. I will keep them in mind when it comes down to replacement and give them the opportunity to provide a quote on the excavation and replacement. It is a bit unfortunate that I was required to give a five star review in order to qualify for a $25 off coupon.....that kinda feels funny to me.....but...$25 is $25! And now it is known.

All in all very satisfied.
Liz R.
Liz R.
4/19/2016
i can always count on discount plumbing when it comes to plumbing repair . kevin the owner was super nice and his crew did an excellent job  . Hard working company . A++++ for this company .
Emily Y.
Emily Y.
10/16/2014
Carlos Gallrdo came during the expected time period and was very informative about the issue. He made sure I was satisfied with the job before finishing the work and answered all the questions I had. Thanks, Carlos!
Scott B.
Scott B.
9/25/2015
My wife and I have been San Francisco homeowners for nearly 20 years and recently had a lot of work performed that was in the back of our minds over the years. This work included replacing the original clay sewer line and galvanized water line. Mike M. was sent out and performed our work during three separate visits for the various jobs this summer.  He is a very friendly and pleasant gentleman and will discuss the work with you at anytime during the process. Mike's work was excellent and I was pleased with his level of detail. Our major plumbing work is complete however I will contact Discount Plumbing Rooter for future work and ask for Mike M. who made the difference.
R S.
R S.
10/16/2014
I got a same-day appointment and 3-hour window when my toilet wouldn't flush. Angelo showed up in the window and called ahead of time. When he didn't have the right part, he went out to buy it, and came back to fix the problem. Great job by Angelo. Would highly recommend.
Kathleen K.
Kathleen K.
9/14/2017
This is the 5th time I have called this company out over the years. This time, something was wrong with the water heater. Omar responded within the time frame arranged, was professional and determined that I needed a new water heater. He explained to me what was wrong, replaced the water heater in a timely manner and  took the time to show me how to light the pilot light should it ever need that. Nice guy. This company and its plumbers has not disappointed me once. I would recommend them without hesitation.
Juan G.
Juan G.
5/16/2015
Found Discount Plumbing on Yelp and I  am Completely satisfied. When I called for a Shower clog they sent Oliver he was very professional and knew exactly what to do to take care of the clog. I will not hesitate to use Discount Plumbing Rooter again.
Anjanette G.
Anjanette G.
10/30/2014
I called Discount Plumbing on Friday, 10/24, and booked an appointment for that afternoon.  Our tankless hot water heater was not producing hot water and the digital read out had an E-11 error code listed.  I informed the representative over the phone what the error code was so that the technician would be prepared when he showed up later that day.  I get a call later that day saying the technician wouldn't be able to make the appointment.  I called on Tuesday, 10/28 and rescheduled the appointment for the following day.  No one showed up.  I called that afternoon, just past the appointment window, and was told the tech had to leave early, so I rescheduled for today, Thursday, 10/30.  This morning I got a call from a representative asking me about the type of water heater I was wanting to get an estimate for installing.  I let her know I have a water heater, it's been broken for nearly a week, and that it's flashing an E-11 error code.  The technician gets on the line and tells me that they don't have parts for the water heater and that I need to contact the manufacturer, order the part that corresponds with the error code, then call back for service.  We have been without reliable hot water for a WEEK and during each of my conversations with Discount Plumbing, I've let them know exactly what is going on and the error code on the unit.  At NO point did anyone tell me that I need to contact the manufacturer for parts.  At NO point did anyone indicate that they could not help me until I procure parts.  At NO point in the future will I ever call Discount Plumbing for service again.  
Taking cold showers for a week is no fun.

UPDATE:  I got a call this morning from Kevin, the owner of Discount Plumbing.  He apologized for the situation and let me know that he's spoken to those involved so that a similar problem doesn't come up with others in the future.  He's also offered a discount on our next service.  While I'm not going to change my current review, I will call Kevin for our next plumbing situation and will update my review and star count at that time.  I appreciate his reaching out to me to try to make it right.
B A.
B A.
2/25/2016
They are really great! Got the recommendation to them from a handyman for a quick turn around. I called at 9am and Sam was at our door a little after 10am. It was a relatively small fix of the pipe under the sink but Sam was very professional, very thorough and very careful. Highly recommend them!
Michael T.
Michael T.
11/21/2015
We called discount plumbing due to an emergency clog in our sewer line. They arrived at our location very quickly. The service was amazing and they performed the work in a very timely fashion. The problem was solved so we are very happy. I would highly recommend their work.
Jef F.
Jef F.
11/28/2015
Crisis averted! Today we heard water dripping. It was coming from the dining room ceiling dripping directly on my Grandma's 100+ year old china cabinet. Seems the upstairs flex pipe had a crack and had been slowly making it's way down. We called these folks and within an hour Alex was her, cheerful and very knowledgable. Quickly fixed the problem, gave some suggestions on how to avoid this in the future and we had him look at the other toilet and he replaced that old pipe as well, and discovered our old float system was on the brink of failure, which we kind of knew. This could have been a huge mess and so pleased we had their number handy for the THIRD time! A great company and service!!
Edward M.
Edward M.
12/03/2016 12:00:00 SA
Toilet and sink problem on a Saturday.  Called this company and the receptionist was helpful and set an appointment time with me for later the same day with Oliver.  They called 30 minutes before the appointment and Oliver was on time.  Patient, professional and polite. Explained the problems, gave me options and had it all repaired and replaced within two hours.  Very good experience and I will recommend them without hesitation. Price was i range for what I expected. Thank you!
Yoav B.
Yoav B.
11/09/2015 12:00:00 SA
Great service, thanks to team Cody and Adam !
George A.
George A.
03/11/2015 12:00:00 SA
I'm a picky guy who saves five stars for the very best -- and Discount Plumbing came through, big time, for us. The drainage system from our rain gutters had been overwhelmed by years of vegetation growth. Carlos sized up the situation quickly and  got everything running just right. Big bonus points to company owner Kevin Griffin, who sorted out a paperwork snarl in a way that was refreshingly quick, friendly and fair. Add it all up, and we got first-rate treatment from a team of first-rate people.
Michael P.
Michael P.
06/05/2015 12:00:00 SA
Came home from work early to meet plumber for scheduled appointment and no one showed up. When I called the office was told that no one could come today.
My advice is to call someone else.
Johnny H.
Johnny H.
01/07/2017 12:00:00 SA
We got a prompt response for a last minute request for help with a stopped bath tub drain. Oliver came right on time (actually even a little bit early!) and when it turned out that all our tub drain needed was a few pushes of a plunger, he didn't charge us anything. We thought that was very professional and very generous! Thank you Oliver!
Roxanne P.
Roxanne P.
11/19/2014
I had a broken shower cartridge and problems with my water heater so I called Discount Plumbing. Angel and Athan came out the next day and took care of it no problem! They were very professional and knowledgeable while fixing the problems and before I knew it, it was all taken care of! Thanks guys, keep up the great work!
Douglas Y.
Douglas Y.
10/07/2014 12:00:00 SA
I've had a temperature problem with a spare shower room in my house for years and have only now begun to address it. My appointment was for around 2-3pm, and Efrain showed up right at 2pm. He was very polite and knowledgeable. He assessed the situation very quickly and began work immediately. My mother happened to have been taking a shower, and he very patiently waited to shut off the water to the house. He also offered me a very reasonable price for the fix.
Sarah S.
Sarah S.
8/21/2014
Angel saved the day when we had 2 sinks malfunctioning; 1 where the spigot had completely separated from the sink (um, not good...), and another where the utility sink was leaking from underneath (read: nasty mop water all over the floor. YUUUCCKK!). This does not work well in a program with young children. When several other local plumbers failed to return my phone calls, Discount Plumbing came through! I called in the evening and immediately got someone who could take my info and relay it, and also get someone out in the morning. They called in the morning to confirm, and to say they would be half an hour later than previously arranged (no problem) and came promptly at 10:00. Angel was in and out and everything works! Water is flowing where it should and how it should. We will definitely use them again.
Maggie S.
Maggie S.
02/08/2012 12:00:00 SA
Sean was so wonderful! We managed to wreck our bathroom sink by turning it on (I have a knack for disaster), and after a few phone calls Sean arrived. He was prompt, polite, and incredibly kind to my 1 year old daughter who thought she should supervise his work.

Good, efficient work, good price, and a really great guy. I will definitely use them again.
Steve S.
Steve S.
1/19/2016
I was recommended to Discount Plumbing Rooter by my next door neighbor and have had these guys come out three times to my place.  
On the second visit Angelo came to check out my downstairs toilet which I was concerned about, and after testing it for 15 minutes, he couldn't find anything wrong with it.  Subsequently, he told me that he wouldn't charge me for the house visit, although it was within his right to do so.  As such, you can guess who I was going to call if I needed any help with my plumbing again.  
More recently, I had a slow draining bathtub in my upstairs bathroom and also thought it was time to do the jet flush to the main sewer line from the clean outs in the garage and back of the house based on the recommendation from the first visit by Angel.  In making the appointment, the person in the office was kind enough to honor the original price estimate from 2014 and dispatched Carlos A. and Angelo to do the job.  During their visit, I was extremely pleased with Angelo and Carlos A. who took the time to do a thorough, clean and courteous job.  Since their visit, my upstairs bathtub, upstairs bathroom sink and downstairs toilet have never worked better.  
Suffice it to say, I totally recommend these guys and will keep going back to them in the future.
Jean A.
Jean A.
01/09/2009 12:00:00 SA
Apparently Discount Plumbing has a Daly City office, but also a mailing address in Burlingame on Howard Avenue.   There are several numbers that go into the same service.

I initially used Discount Plumbing to clear a lateral sewer line that backed up when it rained hard.   The diagnosis was tree roots in the ceramic pipes between the house and SF city sewer at the street edge.  After clearing the line, Carlos the technician ran a camera down the line and showed me where the ceramic pipe junctions were offset at certain points, which allowed tree roots to penetrate the pipe in search of water and thereby narrow the passage and also allow paper/waste  to get hung up.  You could see the root entries even after the line had been cleared as best as possible.  Everything worked fine until a month later, when I heard a little gurgling coming from the low point drain outside the house.  Another technician came out and cleared out the drain again, this time for free as there was a 90 warranty on the initial clean out.  Again, a camera was run down so that we could see the problem areas.  Since it had only been one month between backups, and I had experienced a back-up the year before which caused significant flooding and water damage in a room adjacent to my home's low point drain, it appeared that the only way to permanently solve the problem was to undertake the costly replacement of the sewer lateral.  While I knew that was going to be necessary at some point, I had hoped to limp along for a few years with preventive annual cabling or high pressure clearing out of the line.  That was too risky a proposition given that the problem had recurred in only one month and the rainy season lay ahead.  

Suffice it to say that, aside from the cost, everything went swimmingly well.  They got the required permits, had the various utilities come out and locate/mark the location of their pipes, put out the no parking curb signs, cut up 4 squares of concrete in the sidewalk near the street edge, trenched and replaced the house trap there, cut up another area of concrete back closer to the house where the ceramic pipe began, trenched and replaced the house trap there, ran a new 4 polyethylene pipe from trap to trap, and then replaced the concrete at both ends.  The whole process took three days, including the City inspection, and it was done quickly, efficiently, cleanly, and with good coverage of the work area during off-hours.  We saw some of the old ceramic pipe as it was being removed near the street edege and it was full of roots.  

We did not get other estimates, which we usually do, but during the holidays and with travel plans very close in time to the date of the problem, we went with our gut, which was that they seemed to know what they were doing.  My neighbor had to replace her ceramic pipe for the same reason a year or so ago.  Her plumber used a differenct process, which cost her significantly more than our job, and required trenching all the way across the sidewalk, which also created potential hazard for pedestrians over the course of work, which went one for more than a week.  The job seemed to go very slowly and I didn't get the impression that she was very happy with the process.  

When Carlos came to get the check after completing the job, I told him how happy I was with their work and was curious if they did much of this in the City, as it was clear from the first day that the workers had done this many times before.  He said that the bulk of their work was from Daly City to San Jose, but that they did some work in San Francisco.  I'd highly recommend them for this kind of problem, which apparently is widespread in SF, in part b/c of litle earthquakes that can cause the ceramic pipes to develop small cracks and offsets at the joints.  Add trees to the mix, and it's a recipe for disaster.  When I planted our street tree through Friends of the Urban Forest some 18 years ago, little did I know that I was probably contributing to the demise of my sewer lateral.  Come to think of it, my neighbor planted her tree as part of that same area planting.  Coincidence that we both had to replace our sewer laterals within a year of each other ... hmmmm.
Melani A.
Melani A.
10/02/2008 12:00:00 SA
Paul's the best, so ask for Paul. He's honest, hard working and makes sure the job gets done right. Highly recommend!
K. G.
K. G.
10/22/2016
Had a toilet drainage problem and called them first thing Saturday morning.  They came within an hour and unclogged the drain.  Angelo answered all our questions and looked at our bathtub drain also.  They left our bathroom clean. Would definitely use them again.
A P.
A P.
10/20/2016
Efrain fixed the problem very quickly. He did a really nice job. I could not be happier with the service. I would use them again for my plumbing needs.
Steve D.
Steve D.
04/12/2008 12:00:00 SA
Paul from Discount Plumbing is a great, honest plumber.  He was able to troubleshoot and fix my water heater after another plumber told me I needed a replacement.  These guys will save you money because they will resolve your problem quickly and not charge you for unnecessary work.  Thanks Paul!
Jerry S.
Jerry S.
9/18/2011
Being an insurance agent I've heard horror stories about plumbers from my clients.  I've always heard good things from my clients concerning Discount Plumbing & Rooter.  When my wife called me to tell me we had a  backup, I called Kevin 650 991-2100 (owner) and he sent over his crew and fixed the problem in no time.  The rates were great, and now I keep his card on my desk to tell my clients.
STEVE L.
STEVE L.
02/04/2012 12:00:00 SA
I'm pretty broke these days but somebody put legos and a beer can in my drains so I had to clean it out since it looked like toilet paper and poo were getting backed up.  The job was close to $600 but worth it to get rid of the headache.  The guys that came out were nice and professional.  They knew what there were doing and had the line cleared (water jetted) in under an hour.  They also had a camera that they put into the pipes so I could see what was down there.
Sohan T.
Sohan T.
1/14/2012
I just had a service call with Discount Plumbing to have them take a look at fixing my bathroom sink faucets.  I had high hopes for them per the other yelp reviews.  Unfortunately they failed me on two fronts:

1)  I had scheduled an appointment for Thursday morning between 8am and 10am.  I called them at 9:30am and they indicated having no record of my appointment.  I rescheduled for Saturday after having to take time off work on a Thursday morning.

2)  I finally had my appointment with them on Saturday morning and the technician came out and took a look at my faucet and indicated that I could either replace the faucet in its entirety for $871 or just the mechanical parts (cartridge) for $331.  So I asked the technician how he came up with the quote and to provide me with a breakdown between parts and labor.   Technician refused to provide in any detail and just said that $871 was the full price for parts and labor.  I have no idea how he came up with the price of $871- he could have just as well said $971.

I own my home and have experience working with other contractors in the past and have always received details explaining what is the cost of the labor versus the parts - otherwise it is difficult to ascertain the value of any service.

I followed up with someone in customer service to ask them if they can provide breakdown of the estimate.  Their response was that we are not the government, so we don't have to be transparent.   My assumption is that Discount Plumbing believes that customers are idiots and they can charge what price they choose.  Buyer beware!
Y R.
Y R.
01/04/2019 12:00:00 SA
I have finally found the best plumbing business and won't ever change plumbers again! Efrain handled so many plumbing needs with ease. He was such a professional plumber, he gave a courtesy call before coming and arrived 20 minutes early. Efrain was readily prepared, he was clean and tidy with his work by putting down carpets and protecting my beautiful floor.   Efrain explained everything that he was looking for and also explained what the problem was after he checked.  He also gave me three different options  upon fixing the toilet to better save money. Efrainhis time to make sure that everything was fixed and working properly. My last plumber was a total rip off and I had to keep calling them but since I called Discount Plumbing with Efrain as my plumber I have not had to call back for any repairs. Super honest company and not an expensive price like my last plumber. I'm so happy to have found this business and Efrain, a great, honest and sweet plumber. Thank You!
Pasha G.
Pasha G.
1/16/2012
What a bunch of crooks!!!  I am landlord of a four unit building.  My sewer got clogged, and none of my plumbers have picked up the phone at 8pm.  I was a little panicking because the water was about 5 inches deep and you could not get down from the back stairs.  So I called those guys from the Yellow Pages.  A plumber, Paul Fuss, has showed up.  He quoted me $825 to jet-stream the sewer.  Let me repeat it:  Eight Hundred and Twenty Five Dollars!!!  The job that my plumbers take $50 for, and an emergency service took $180 before.  I know, it is my fault.  I should have gotten rid of him right away.  But I was panicking; the tenants could not use laundry and garbage.  Plus, I did not have a computer, so there was no guarantee that the next plumber from Yellow Pages would not charge me the same.  So, I agreed.  Paul was telling me all the time how jet-streaming is so much better than just snaking it.  However, the jet-stream did not work, and he had to use a regular snake to do the job.  Of course, he charged me still $825 (just snaking was $525) because he had to use the diesel engine.
After that, he told me that sewer pipes are broken, and all the water and waste are ending up under my house.  When he showed up the next day to put a camera in the sewer, he could not find any cracks.  However, he said that it will be the city who would pay for my new sewer because of the trees that grow around the house.  Since he could not find any roots inside the pipes,  he said that they come by every month until he sees the roots.  
\Whatever.  They are crooks and should be avoided at all cost.
elizabeth g.
elizabeth g.
6/18/2012
Had to replace the private sewer lateral & add a clean-out in front of the house. What impressed me most about the owner, Kevin Griffin, was he picked up from where another fellow's videotape ended (the camera wasn't able to be pushed further earlier), clarifying the situation and then marking above ground. This was all before he even submitted his bid. He went the extra mile. He is quick to roll up his sleeves and personable, too- a true pro. He has enough people working under him that he gets the job done efficiently and on time.
Lalo R.
Lalo R.
9/20/2014
I called Discount Plumbing on Wednesday to find out how much it would cost to fix my sink drain and for them to flush out the water heater.  They said they would come between 12 noon at 2pm.  The plumber showed up at 2:55pm.  Carlos A. was very nice but I really was not in the mood - I hate waiting.  So, he gave me an estimate and we finally decided to have him come back to fix the problems.

He came back yesterday and explained to us that we should be using another drain cleaner - Simply Green and not Drano or Liquid Plummer which can damage the pipes.  He fixed our problems.  Carlos was very polite and we will call him back for other issues,  I especially like the fact that they give you coupons on their website.
Katie T.
Katie T.
12/27/2016
Our sink and shower were both draining slow until finally we couldn't take showers. We called discount plumbing and they were able to come same day. Oliver was very helpful and cleaned up the bathroom after he was done. A snake did the trick and after 30 minutes the problem was fixed. I would recommend them to anyone who needs a great plumber and the Yelp coupon was an added bonus.
Jordan H.
Jordan H.
12/18/2016
Cody and Cory came out and fixed our backed up shower in less than an hour. Would definitely use them again.
Justin J.
Justin J.
12/15/2016
Efrain was fantastic.  I called and he arrived within the hour.  The pedestal sink in my bathroom was getting progressively worse until it was clogged to a complete standstill.  I'd tried other methods of clearing the sink which were unsuccessful.  Efrain was very professional, wore shoe covers, and explained everything including risks and prices before beginning the work.  Over the course of an hour he worked up a sweat pulling three horrendous clogs out of the sink.  He was very experienced and knowledgeable, and the service was at a fair price.  I highly recommend!
Marcela O.
Marcela O.
09/02/2016 12:00:00 SA
I had another company come and say I needed to replace my garbage disposal and would need to pay around $525 so I wanted a second opinion. Cody arrived within less than an hour from contacting them and was able to fix it within minutes, and for a much lower price!
Kathleen K.
Kathleen K.
1/20/2012
Horrible scam artists!!!! Don't use them!!! On Sunday, January 15, our sewage system started backing up so we looked in the Yellow Pages and found Discount Plumbing, Inc. We saw an ad for a $48.88 deal. We called them at about 2pm and they said they would be there within an hour to hour and a half. Well, four and a half hours later, they still hadn't shown up and it was getting dark so WE called THEM and canceled. They showed up first thing Monday morning. It turned out to cost $250, not $48.88 (Apparently, the fine print said that would be the charge to clear the line from the sewer opening. I don't know many sewage lines that can be cleared from there.) They cleared the line using a one-inch blade to cut the plant roots, which had grown through the cracks in the pipes. They said that it was only a temporary solution and eventually we will need to replace the lines. When we've called plumbers in the past, they will clear the pipelines then flush the toilets and turn on the sinks and showers to make sure the lines are working again. Well, Discount Plumbing didn't do that. But, they said if it happened again, they would give us a discount. Mistakenly, we thought they had at LEAST cleared the lines for the time being! Little did we know...

Today, January 20, when it started to rain, to my shock and horror, our sewage lines backed up again!!!!  We called Discount Plumbing, FURIOUS, and they said someone would be there within half an hour. AN HOUR AND A HALF LATER, NO ONE HAD SHOWN UP! So I called to find out where they were and apparently, they had NO RECORD of our new appointment!!! This time, they charged us $500 to clear the lines!! No discount for their original screwup! And now, they're saying they'll fix our lines for $5,500!! NO DISCOUNT! Needless to say, there is no way are we going to use them.
Gretchen E.
Gretchen E.
03/04/2017 12:00:00 SA
I had a running toilet - simple project, but I wasn't able to fix it myself. Oliver came to my place within ~3hrs of my call, fixed it right away, no problems. Would recommend.
Kevin B.
Kevin B.
03/03/2017 12:00:00 SA
I had a clogged kitchen sink and dirty water all over the place. Carlos was very helpful in explaining what we did wrong, what the problem was, and had it fixed in about twenty minutes, for under $200!
Rebecca M.
Rebecca M.
10/28/2015
Our bathtub water faucet broke so that it only dispensed scalding hot water.  Angelo called to let us know when he was a few minutes out, he quickly diagnosed the problem and communicated to me the options for repair or replacement.  After securing the needed parts he quickly finished the job and cleaned the bathtub area so that it was spotless.  I also asked him to replace our whole house shut off valve once we discovered that the existing one did not work.  Angelo beautifully replaced the old valve with a new one then cleaned this area of the garage so that its tidier than before he came.  I will ask for Angelo again when we have another plumbing problem.  He was quiet, quick and competent.
Lillian S.
Lillian S.
1/16/2016
I am late in posting this review and it's not because I was unhappy with the service.  Oliver was efficient, pleasant, courteous and a professional in all aspects.  However I do agree with the other post (Alice L) that $275 for a 10 to 15 minute service, even with the coupon on Yelp, is a rip off.  I've used other plumbers before and wanted to try this company, especially with their coupon.  Don't get tricked into buying the coupon and thinking this is a good deal. It's not.  Not blaming Oliver at all.  $275 an hour is ridiculous!!
jan n.
jan n.
06/02/2013 12:00:00 SA
I stubbornly thought that I could tackle this problem on my own. After 3 days of trying just about every means to get my kitchen sink unclogged, dirty dishes piled all over the counter and on a Saturday morning, I called Discount Plumbing Rooter. After describing the problem, I was told that they would call me back to let me know when someone could be there to help. Within minutes, I got a call back and was told that I would have someone at my door within an hour and a half. Not only was he prompt and friendly, Denver quickly got the job done, replaced the pipe I had damaged from the chemicals I had been throwing down the drain with a better quality one and explained how I can avoid this happening again in the future (and why I should never use chemicals to unclog a drain). Denver loves his work and it shows in his attitude and smile.

THANK YOU DISCOUNT PLUMBING!! You saved the day!
Kristin H.
Kristin H.
11/27/2018
Overall, I had a really pleasant experience. After doing my own research, I determined that I needed to replace my garbage disposal. I called around, and this company was able to schedule me on my work from home day. They told me the estimate would be free so if I decided to go with another company (depending on the estimate), it was no problem. Per their instructions, i received a call approximately 30 min before the plumber was to arrive, within my assigned time window. After about 45 min after the scheduled arrival time (so 1.25 hours after I received the call), I called back to inquire if they were still coming. They put me on a brief hold, and spoke with the plumber. He was a little delayed due to picking up a disposal in case I didn't have one (they didn't know I already purchased one and had it ready to go). They apologized and quoted me another 20 min, and low and behold, Angelo showed up 20 min later. He put booties on his shoes, as to not scuff my hardwood floors, without me even asking. He took a look at issue, and quoted me a price. I was able to add the coupon for $50 off to match my other estimate I had received, so I went ahead and had him do the install. He was super professional and efficient, and didn't mind my dog running around to meet him! He did the job, tested it, and cleaned up every little scrap that was left, under my sink. He even offered to show me how to unjam the disposal, but I already knew how. I would definitely recommend Angelo to anyone who needs a professional and efficient plumber! Thanks so much for replacing my unit, much appreciated!
Carl R.
Carl R.
5/27/2014
My mom who lives in the city called her favorite son, muah, to fix a problem with her sink. I told her no problem. After taking the pipes apart and snaking the line myself, I couldn't get my moms kitchen sink to drain. Checked the trap, it was clear so it was beyond me what was wrong. Realizing the mess i was making i thought it would be best to put the blame on someone else. So I called these guys, remembering the white and red van thats always driving around. They came within a few hours, gave me a good price quote (not obscenely expensive) and went to work. The problem turned out to need some pretty big guns. Big dude named Angelo fit the bill. He was prepared, capable and got a good sense of humor. Best part was that the sink was draining when my mom got home. Still her favorite son...CHECK. For that I gave the big dude 2 Gatorades and this review.

In the end i payed a fair price---even tho it was a more complex task then first thought.
David P.
David P.
01/04/2014 12:00:00 SA
Called them requesting a quote for a straightforward job (tiny tankless water heater, exposed pipe in industrial setting).  They refused to quote anything over the phone but made an appointment for 9am a couple days later for a free quote on site.  Ok, fine.  

On the appointed day I'm at the location at 9am to meet the plumber and wait, and wait, and wait.  I call and my call is returned after noon and someone is 'on the way.'   Another call 50 minutes later and they are stuck in traffic.  Another call 20 min later at 1:24pm asking exactly what I need, and suddenly sight unseen I'm told it will be $350.  So no estimate when I call originally, but now no problem?

So not only has my time been wasted waiting for these guys, they delayed me from getting another plumber who actually wants this simple work.  

I doubt this is a 'family-owned business'--rather I think it's a dispatching service for freelance plumbers.  Whatever it is, they pissed me off.  I had a friend come over with plumbing experience and he cut the pipe, sweated two fittings on and was done in about 40 minutes.
Sally V.
Sally V.
10/19/2015
These guys are great - my second experience with them. This time Carlos Anguiano installed a new toilet in our unit. He was super professional - courteous, friendly, on-time, tidy, efficient, great follow-up. He even picked up our toilet from Home Depot on the way over, and still gave me a discount. I'll definitely call them next time!
Marilyn S.
Marilyn S.
8/27/2013
*** So here's the latest regarding the review I wrote below...
The owner of the company called me and apologized profusely for the service I received. He said he reads all the Yelp reviews and immediately called me to try to rectify the situation. He listened carefully and asked clarifying questions. He refunded over $500 to me, charging me their standard rate of $179 per hour. He also gave me a discount since I am a senior citizen!
My advice: just be cautious with any service contract. Get multiple bids! And don't be afraid to speak up if you think you were overcharged.

I was recently in the position of needing a plumber to replace a very old cracked cast iron pipe on the outside of my building. The pipe drains the showers from two flats, runs down the side of the building, angles to the side and flows into a larger pipe. All the work was outside and on the first level; no ladder needed.

My recently retired contractor is also a friend and recommended Discount Plumbing. My contractor/friend said he had used them about a dozen times and they were friendly, reliable and reasonable.

Carlos arrived (about 20 minutes after the estimated time window) and was very friendly. He looked at a sink job upstairs in one of my units and answered a couple questions. Then I showed him the cracked pipe. He looked around, examined the situation, isolated the problem and gave me an estimate: $1200. He could start right away. That was about 9:40. I had no idea how long it would take, and didn't ask...my mistake. I was trusting my friend's recommendation, signed the estimate and went on my way.

I ran a couple errands and received a call from Carlos shortly before 12:30 saying he was done and would put the bill in my mailbox. It was less than three hours from arrival to completion -- Carlos assessed the job, went shopping, came back and worked probably two hours to finish the job! What a rip-off!!

My contractor friend was shocked. He said he couldn't understand why I was charged so much. I truly believe it was because I am a woman, a 64 year old woman who needed work done and had no idea of what it entailed. I know now to revert to the three estimates. I thought I could trust a friend's recommendation; apparently not. Making between $400 and $600 is outlandish, IMHO.

As for the sink replacement Carlos looked at ... forget it! I won't be paying the rates of Discount Plumbing.
I suggest being a smarter consumer than me: get three estimates! Shop carefully and avoid Discount Plumbing.
Michael W.
Michael W.
12/27/2015
Over the Christmas holiday, our water heater failed and was leaking all over our garage. We called Discount Plumbing Rooter Inc and it took Alex and Conrad less than an hour to arrive to check it out. They immediately got to work and within a few hours we had a new water heater...problem solved.  Thanks for the professional service and excellent work!  We would highly recommend Discount Plumbing and Alex and Conrad.
Marty J.
Marty J.
02/09/2013 12:00:00 SA
I had to get my sewer redone and shopped around. Discount Plumbing offered a much better price than the other establishments I called. It was an involved job that they said would take 2-3 days. They came in promptly and early on our appointment and had revamped the sewer system in record time. The followup car from the owner was great and I will definitely be using them for any of my future plumbing needs.
Gina G.
Gina G.
1/29/2015
Thank you to Discount Plumber's for their impeccable service. We called for a quote, they came by the next day to provide the quote, they were on sit at our office the next day. They fixed our sink with an hour.

Carlos was great! We got a discount and a magnet. Super pleased and will call them in the future (hopefully we will not have to) but, if we do, they are on top of our list!
D L.
D L.
9/24/2015
Carlos came over to give me a free estimate and to check the sewer line with a camera scope.  He showed me where the clay pipe was broken and weed was getting in.  He explained the trenchless method to replace the pipe without breaking up much of the 35 ft long cement sidewalk.  
After doing my own research on trenchless, I was comfortable that this is a superior method in terms of cost savings and in effectiveness (e.g. one continuous pipe made of polyethylene, 25 year warranty).  Also, I learned that this technique is proven in the field for many years, and it's popularity by residents in San Francisco and other bay area cities.
Carlos gave me a very clear estimate, and once I agreed to the terms, they proceeded to pull the permits.  After the city worker marked the sidewalk of underground pipes, etc to avoid, Carlos and his team of 4 people came over the next day to begin the job.  They are a well-tuned team, where each member knew their job and moved along quickly.  I learned they were Discount Plumbing employees, and not sub-contracted workers.  In fact, one was the nephew of the boss!
After a few hours, they got the new pipe in the ground, just in time for the city inspector to check off their work.  Then they took a short lunch, and return to close up the site, mix and pour the cement, smooth it over so it matched well with the existing the cement.  They finished the whole job in one full day.  I'm a very satisfied customer.
One more point.  I talked to the owner of Discount Plumbing before I selected them as my contractor. I thought Kevin was a stand-up guy, and head and shoulders over the other plumbers I interviewed. Unlike the others, Kevin is customer-centric, and is committed to win the customer loyalty.
I recommend you contact Discount Plumbing when you get a bid for a big job.  Ask for Carlos or Kevin.
Jason D.
Jason D.
2/20/2014
Had a major issue this morning with the plumbing and called Discount.  Angelo came and was great - cleared the problem, showed me the insides of the plumbing and what likely caused the problem, helped me to understand when/why it may occur again and what the short term and long term solutions.  Not pushy at all.   And the water is flowing again
Friendly, informed, and fast.
Dar F.
Dar F.
10/13/2015
Quick and efficient!  I called in the morning after finding my kitchen sink had been leaking.  They actually answered the phone right away and fit my in that day.  Mike came out to check out the problem (a crack) and fixed the problem in less than 30 minutes.  He was quick, friendly, and explained everything to me clearly, and now there is no leak!  Thanks!  I'll definitely call again!
Armando V.
Armando V.
11/13/2012
DO NOT CALL THESE GUYS...big ripoff. There website says $49.99 but read the fine print and will try to up sell you. There van does not have any signage and so unprofessional.

Called these guys to clean out a toilet and the plumber ended up breaking my pipe and leaving saying that there was nothing he could do...wow. True story.

Looked on Yelp and found and called Athens Plumbing and they got the job done. Heard from the second plumber that Discount Plumbing Rooter Inc. has not been in business long and the owner of the company  was a USED CAR SALESMAN that got into plumbing....WOW. Terrible for a company to take advantage of someone in need of getting their plumbing in working condition....
Buck F.
Buck F.
01/10/2017 12:00:00 SA
Within an hour-and-a-half after calling for service, Mike M. came over to look at my broken shower faucet valve. I was amazed at the quick response. Mike was upfront and honest with me, and suggested I order the part myself to save on labor costs (because it was an obscure brand of bath fixture). He then suggested that I call him back to install the replacement part when it came in. He also helped me restore water usage to my apartment while only disabling the shower. And, he didn't charge me a dime! Thank you for being so honest and helpful, Mike and Discount Plumbing Rooter! I'll be calling you soon.
Meg C.
Meg C.
2/17/2018
This is probably the most disorganized and overpriced plumber I've ever used. We had two straightforward problems: one of our shower drains was backed up and another shower faucet was turning at 360 degrees (or not stopping at the hot water). The first plumber came out and charged us $375 to clear the shower drain and take a look at - but not fix - the shower faucet. He said he would order the parts and be back. Four weeks later we hadn't heard from him so I called and they had no record of the part so another plumber had to come out and look at our faucet again to order the part. Another three weeks went by and I called and they said they didn't know about the part but would get back to me. I don't need to go on and on - net/net it cost us over SEVEN HUNDRED DOLLARS and FOUR visits from this company to get a drain cleared and new faucet handle and the handle still doesn't work right. When I asked the plumber he said it was old and designed poorly and that was all he could do. (The shower is 5 years old) On top of all of that, they came to our house two other times (on top of the four) that we didn't have an appointment.
Mike I.
Mike I.
08/11/2014 12:00:00 SA
Awesome!  First off, I called on a Monday morning to see if they had anyone who could come out to check on the upstairs sink (draining VERY slowly).  I had already tried snaking it out but no luck.  Discount Plumbing gave me a 1 hour window to send someone out (not a 4 hour window like other people)!

Carlos Gaellardo showed up within the allotted time, knew the problem and gave me an instant quote, as well as telling me it would only take 30 - 35 minutes.  He was done in 30 minutes, cleaned up behind him and answered all of my questions.  

Definitely going to be a repeat customer!
David H.
David H.
04/02/2016 12:00:00 SA
Mike M. from Discount Plumbing & Rooter was great.  He arrived early and was very courteous.  He even took the time to wear booties as he walked to the bathroom with the clogged toilet.  During the assessment, he spent time to understand what happened and then ran a test to see the severity of the clog.  Mike was upfront with the options and cost of the work to address the clog.  After successfully unclogging the toilet (took some time and hard work!), he even offered to clean-up and put things back.  I would definitely recommend and use Discount Plumping again based on my experience and their availability 7 days a week.
Karl G.
Karl G.
1/16/2013
Last night I discovered water in my kitchen sink cabinet and even turning
off the water for the entire house did not stop the water leak.  At 7:00 AM i called
Discount Rooter,Sewer, and Drain and Heating Service (650-991-2100 or 415-550-
0356) and was told that I could expect a plumber at 8:30 AM and he was at my door
right on time.  He looked under the sink and  quickly knew the source of the water.
He quickly removed a large water heater for instant hot/cold water and showed
me a rust covered hole on the bottom of the heater. After a quick adjustment to
enable me to turn on the water he was ready to go to his next call.  The cost was
reasonable, and the overall level of service was excellent. As good as it gets!
lisa m.
lisa m.
07/11/2014 12:00:00 SA
Although it took some time to get someone over here, I was relieved when Angelo showed up!  He did a thorough assessment, he was able to explain everything seamlessly and easily in a way I could understand. He's done good work in my building as well. He was prompt and pleasant. He had everything he needed to resolve the issues right away. I'll definitely make discount plumbing rooter my first call next time!
Patrick S.
Patrick S.
12/20/2013
I had a very clogged kitchen line. I tried plunging myself, with no luck. So I called Discount Plumbing because I've used Discount Plumbing before (to install a new cast iron sewer line). This time, Phong came out and went to work on my crazy San Francisco kitchen drain. Not only is the pipework complicated in this old Victorian, it's also largely inaccessible. He spent the time to both explain to me what it would cost, and what he would do to fix it. A first attempt with a small drain didn't work, so he brought in a bigger snake. After a few attempts, the line opened up. He also gave me good instruction on how to keep my line de-greased, and tips on how to keep it clear. I learned a lot. And the whole time he was very professional and patient. This is great service and I highly recommend Discount Plumbing (and Phong) for work like this.
Gabriel O.
Gabriel O.
08/11/2010 12:00:00 SA
Do you want friendly, professional, knowledgeable plumbing service? Then this is the company you want to hire for your job. I recently needed to have a dishwasher installed into my kitchen. We shopped around and Discount Plumbing had comparable rates to the other plumbers in my area, but their staff inspired confidence so we hired them for the job. And we are very happy that we did so!!!

From the how can I make you smile today greeting by their dispatcher all the way to the end of the job, we were super-satisifed. We had the pleasure of working with Mike. He came by inspected the job and gave us an estimate. He was extremely courteous and knowledgeable of what it would take to complete the job, he applied no pressure on us after giving us his bid on the job (actually explained the bid and how his company derives estimates based on plumbing cost standards), and he didn't waste our time talking about irrelevant things (like some of the other plumbers did when we invited them into our home for an estimate).

When our dishwasher arrived, we called Mike back to install our appliance. When he arrived, he actually took the time to look through the installation manual (gasp!) and installed our dishwasher to manufacturer's specifications. I KNOW THIS IS SOMETHING THAT MANY OTHER PLUMBERS WOULD NOT DO, SOME OF THEM BEING KNOW-IT-ALLS. To give you an idea, our kitchen just had capped water pipes, so Mike installed a new valve onto the hot water pipe, tested the valve until he was confident it was functioning properly, drilled two holes to cleanly snake the hoses and electrical wiring under and then into our sink cabinet, drilled plywood away from underneath the countertop to place the air gap, and connected the air gap to our garbage disposal. All of the tubing and wiring were run cleanly without blocking the slide-out garbage cans we have under our sink and maximizing the space in the sink cabinet for storage (because most of the length of the tubing and wires was snaked under the floor of the sink cabinet.... AWESOME). He even caulked some gaps we had in our flooring before sliding the dishwasher into place, and he cleaned up on the way out leaving the kitchen just as he found it (except with a new functioning dishwasher!). Before he left, he tested the dishwasher to ensure that it there were no leaks and that the machine was functional, and he explained that his work comes with a time-limited guaranty so that if we did experience a problem to just call him back. It's been almost a week, and after running our dishwasher 4 times, it is working like a charm and looks great. He truly provided a professional service, quickly, efficiently, on-time, and in a more than as-promised way, all-the-while in a very friendly personable manner. True professionals and I would hire them again for any future plumbing jobs in my home.
Shelby P.
Shelby P.
11/24/2014
I called Discount Plumbing because my kitchen sink was clogged and needed it fixed right away. I spoke with a very nice woman named Eda on the phone- and she was able to send a plumber to me within the hour!  Angel came out to my house and he was GREAT! Angel was very knowledgable, polite and efficient. I would highly recommend Discount Plumbing and especially their plumber Angel. I will definitely be calling them in the future for my plumbing needs.
Adam W.
Adam W.
11/20/2016
I had a clogged sewer line on a rainy Saturday and was lucky enough to find discount plumbing.  From my first call to the great service provided by Oliver I was both impressed and happy with the whole experience.
N B.
N B.
11/14/2016
This company is a total rip-off. They quoted $3800 for boiler replacement. Every other place called said less than $2000 and ended up paying $1600 using another company.
G G.
G G.
7/23/2012
For us, a total waste of money. I called because our pipes were backing up - sinks, tubs, etc all had a slow drain (and still do). They came the next day, and on time, and were nice and courteous. The guy told me he needed to do some sort of high pressure water snake to clear out the pipes - for $400. Expensive, but he said it would fix the slow drain problem and clear everything out. So we did it. And everything was draining great for a day. Then it started to back up again. So I called them back. The guy made a big deal about this being our one and only service call, and how he wasn't charging us, repeated the procedure, blamed a bend in the pipes for slow drain, and then left. I hired them to fix the slow drain, which they totally failed to do, and am still out $400. I'm feeling totally conned.
Steven M.
Steven M.
5/14/2013
Recently, I had a plumbing issue with my business. We found this company off Yelp and never again will I RECOMMEND this company to anyone.

The guy was nice but CON ARTIST. What a good way to make some extra money by not doing the job the smart and correct way. Technicians name is Nelsen.
He snaked my drain and tried a few different things and Nelsen says its blocked.

He never fixed my issue but charged me $200.00 for coming by. He gave me an estimate of 1800.00 to fix my drain issue.

I called another guy that was recommended by a friend, this person came over and guaranteed that if he didn't fix my issue, we didn't have to pay. Literally, 5 min later....the guy comes out and drain is cleared. He didn't waste my time like  discount plumbing and the other company was quick and honest.

Discount Plumbing are not valued and a rip off. I called a few times to speak with the owner and never received a called back.  Always get a second opinion and never use this company in 1325 Howard ave #710 Burlingame ca 94010 to give you an honest quote.
T S.
T S.
06/10/2014 12:00:00 SA
Carlos came promptly on time, reviewed the connection, explained the issue and gave us a fair estimate. He was very professional and polite - and got the job done in a really short time. Very efficient! The customer service is great!!
Dora F.
Dora F.
03/05/2018 12:00:00 SA
angelo was thorough, adaptable, helpful, proactive, polite, and got the job done right the 1st time! he also took the time to make sure he was getting the right parts and was able to do a temporary fix to get the leak to stop until the parts came in! i had a persistent faucet leak in my bathtub - an old clawfoot tub of unknown origin with fancy (looking) faucet (also of unknown origin) that came with the old victorian i bought 10 years ago. no markings on any of it. everyone else who came either just wanted to replace the entire faucet (instead of the leaking cartridges) or told me to find the parts myself and they would install. an entire faucet would've required lifting the HEAVY clawfoot tub and changing the entire look of the bathroom with a new faucet, and asking me to find the right parts was a path to nowhere since i'm NOT A PLUMBER and don't really know what i'm looking for. the repair was still pricey $800+, but we also did preventative maintenance. i forgot about the yelp coupon (i called them from their yelp reviews) until i came here to leave a good review, and called the company to ask if i could get the $50 coupon applied (and have $50 put back on my credit card). they accommodated me and refunded me! i'm very happy with angelo, his work, and the company. highly recommended!
Cassie M.
Cassie M.
10/29/2016
Highly recommend Discount Plumbing. Turns out my dripping faucet required a new faucet all together. They went ahead and went to Home Depot for me and bought a new faucet and came back and installed it. Service was courteous, fast and the team went above and beyond to make sure we were satisfied.
Adrian F.
Adrian F.
11/21/2012
1st-  Carlos was 4h hours late w/ no call. I called after 2h and was told 30min. That passed and I called every 30min until they showed up. No apology or acknowledgment was offered.

2nd- opted for the water jet at the advice of Carlos, the plumber, who said it would have a 6 months warranty. He came back the next day with his camera to confirm he had removed the blockage and stated he would not honor the warranty and that I should replace the sewer main. No refund, rescinded warranty.

Why didn't he camera it first then make a recommendation? Bc he didn't have his camera. Seems convenient. He offered the warranty so I decided it was okay.

I got another estimate and the plumber looked at the line with a camera and said if the water jet was done properly, they should have been able to remove 90% of the roots.

3rd- Juan from Discount then called to offer to replace the sewer for $700 more than the next highest bidder, but that he would cut me a deal bc he was doing another job in the neighborhood and he would take the money off for jetting the line- still more than the next bid. Needless to say I took my business elsewhere.

The other plumber, O'Grady, was punctual and professional from beginning to end. Better knowledge, better technology and tools, and appreciative of your business.

Don't waste your time or money with Discount Plumbers.
Nutty V.
Nutty V.
01/12/2016 12:00:00 SA
Don't use this company. Found this company on Yelp per good reviews rating. Made an appointment a day in advance, holding up my schedule and schedule of my neighbors; nobody showed up. the company's dispatch didn't call, so I end up calling to confirm and heard a response I will know in about 15minutes what time I can come in and that was after 15min late already. Simply had to call a more pricey option but one who can get work done.
Susan B.
Susan B.
6/27/2012
I called because my solar panels for the solar heated water heater were leaking lots of water.  I explained in detail my problem and the man I spoke to told me they could fix it by either replacing the seal or panels if necessary.  I waited the hour and a half, no problem for someone to show up.  When the guy did show up he wanted to replace my water heater. I told him the water heater was not the problem, it is 3 years old, but that I explained the problem to a man I was told was a plumber on the phone and then the guy at the door said he had to call his office and would be back.  He came back and said mam we only do water heater replacement.  I was furious.  Why did the man on the phone tell me they could fix it?  I slammed the door I was so angry.   Will not call them and will make sure I tell others about them.
Hallie B.
Hallie B.
5/31/2016
Amazing service. Mike M. was fantastic. My water heater rusted out this morning, and I found Discount through a Google search. Boy am I glad I did. He was here just a few hours after I called, walked me through the process, replaced everything, and was as pleasant and friendly as he could be. He went above and beyond as well to make some minor fixes to my neighbor's water heater when he say the need. He was really wonderful. Thank you Discount and I'll be using you again for sure!
Craig S.
Craig S.
03/11/2015 12:00:00 SA
I was shocked when the first plumber in an estimate stated that I my broken sewer line had 6-8 feet of roots in a cracked clay sewer line AND I had to consider replacing the sewer line.  Thinking that his would be a costly project that may force me to completely remodel my bathroom, I called Discount Plumbing Rooter for a quote to remove the roots and provide me with a second opinion.  Well I'm glad I called them.  Carlos with his 22+ years of experience first looked at my house and foundation and couldn't believe that the sewer line was clay.  My home (built in the 30's) traditionally had metal sewer lines.  Well after, using a camera and allowing me to view the camera screen, Carlos confirmed what he knew.  I had a metal sewer line NOT CLAY and the line was not cracked at all.  No cracks at ALL!   It had about 2 feet of roots that originated from the outside storm drain.  I'm glad that I got a second opinion from Carlos as he saved me from digging up my tile/concrete bathroom floor and spending money on a complete scam.
Kerrie T.
Kerrie T.
5/20/2015
Angelo came out within two hours to fix a big leak in one of my tenant's apartments that had been dripping all night. I may be facing a fine by the City of SF, but Discount Plumbing helped in a big way by stopping the leak ASAP at a reasonable rate. Angelo was knowledgeable, informative and gave great advice on some plumbing questions I had. He also stayed late to snake a few clogged pipes so everything would be in order. Next time, I will ask him for specifically. Thanks Discount Plumbing!!!!
Victor N.
Victor N.
9/25/2015
Their 30 day warranty is completely worthless. They came out on September 15th to clear my main sewer line and It's backed up again. Clearly, they didn't clear it. When you call, they won't return your call or come out because they won't get paid under the warranty. Bad attitude, poor work and a worthless warranty. Use someone else.
Tracy J.
Tracy J.
8/27/2017
So grateful to Joseph with Discount Plumbing Rooter. We had what seemed like a typical disposal/kitchen sink clog. When the clog turned out to not be in the immediate area we could access under our sink, we called Discount Plumber. Was happy to have a friendly voice answer the call considering it was a late Sunday afternoon. Within an hour Joseph arrived. He inspected the situation and gave us our free estimate. It seemed like a fair price, so we approved Joseph to get to work. We live in an older condo building in SF, so when the typical rooter equipment couldn't clear the clog from inside our unit, Joseph went to work in our garage area where a convoluted network of pipes live. He took the time to track down the right pipe (harder than you'd think) and then worked hard to get to the clogged area within and get it cleared. We are very grateful to Joseph and Discount Plumbing for their service today.
Pierson B.
Pierson B.
1/15/2013
I've said it before, I'll say it again!  Discount Plumbing rocks!  Adan Briseno arrived on time to fix my toilet this past Friday.  He was friendly, knowledgeable and got the job done quickly and efficiently.  Not only that, he helped me put the supplies I had purchased (and didn't need) back into my car!

If you read my other review, you'll see I did extensive research before choosing Discount Plumbing for a trenchless sewer line replacement in July 2010.  If you want to avoid destroying your lawn/landscaping when you replace your sewer line, go trenchless!  Discount Plumbing rocks!
Pamela G.
Pamela G.
2/15/2016
Called them for a clogged drain on a Sunday.  They told me they would be here between 5 and 6pm.  I called twice to verify.  Then I get a call that the plumber is in Pacifica at 5:30pm and he will be here within the hour.  Then I get another call at 6:20pm that he will be here in 20 minutes.  Then another call at 6:45 that he lost his keys and another at 7pm that he has looked everywhere and can't find them.  Needless to say, I found someone else.
Dr.Kelly T.
Dr.Kelly T.
07/07/2016 12:00:00 SA
I had Conrad come out to our home in Woodside because the Moen Faucet broke. Conrad came out promptly and evaluated the problem. Then Angelo came out with the new parts within a couple of days and fixed the problem. Angelo was very meticulous and didn't make any mess. He even had booties to go over his boots. We appreciated that. Great job, great service. We will be using Discount Plumbing in the future for all of our plumbing needs.
Howard G.
Howard G.
7/28/2015
I had scheduled 3 plumbers to stop by to give me an estimate to install a kitchen faucet. Only Carlos from Discount Plumbers actually followed through and stopped by. He arrived within the window of time that I was told to expect him. His bid was right on target with the average (based on google search). And- he was able to do the job on the spot. Great service. Great work. And very reliable. I'd use them again without thinking twice.
C P.
C P.
04/05/2014 12:00:00 SA
Discount Plumbing Rooter, Inc. gets 5 stars from me. I called on a Saturday morning at 8am, spoke with Don who assured me someone would be over between 10 and 12p. Mike was at my door at 9:55am.  We had a tremendously clogged toilet and Mike handled it like a pro. Promptness, courteousness and reliability go a long way... I will recommend these guys to everyone.

And if you're a first time customer, make sure to mention the Yelp discount!!

PS I received a small discount for this Yelp review - however my review is in no way exaggerated.. They came to my rescue and they deserve the great feedback.
Pamela H.
Pamela H.
10/14/2015
Called first thing in the morning and had a service tech out here in less than 2 hours. I had Mike run around for awhile locating our shut off valve and he was very patient. He replaced my toilet valve and showed me the ultimate problem which I'll need to follow up with Toto to ultimately resolve. He also took a quick look at another small issue I had and helped resolve that. Mike was very gracious.
Reva B.
Reva B.
09/05/2015 12:00:00 SA
A 3 day weekend- when else would the plumbing go out? The shower had been draining slower and slower. Then the water started to drain out the shower & back into the tub. Not good. So, I called several plumbers, but Discount Plumbing Rooter was the only one able to come out same day, within 3 hours. Great! The two plumbers who came were clean and friendly. They were able to give us a quote and warned us of any potiential problems from snaking the old pipes (risk of breaking the pipe). They were able to snake the drain, bring up two HUGE hair balls, and now our drain is up and running again. Plus, they were able to give us advice to prevent future problems. Overall, competent, quick, courteous service. Thanks!
Shirley S L.
Shirley S L.
03/10/2015 12:00:00 SA
Maybe you didn't care about a small job to unclog the bathroom stoppage.  I had called three times after you missed the scheduled time frame, you could have told me that you were busy and couldn't do the job instead of telling me someone was on his way.  I ended up calling another plumber last night and he came this morning at 8:00am and he deserved a five star.
Lynn T.
Lynn T.
8/24/2015
Carlos Gallardo helped me fix the sewer line issue and did a great job. He quickly identified the problem, cleaned up after the work, got some good recommendation for maintenance. Will call him again. Five Stars.
clarissa m.
clarissa m.
04/01/2014 12:00:00 SA
Efrain was our guy- professional, prompt and polite.  Explained to us what was causing the problem with our two old, leaking toilets, replaced them fast.   After fixing them, he also gave us advice on how to keep toilets running well for a long time. Friendly, professional, honest... Very please pd with service and we highly recommend!
Larry N.
Larry N.
1/21/2016
Efraim was fast,  on time and courteous...willing to answer any questions and cleaned up.
Monique G.
Monique G.
10/22/2015
The serviceman was friendly and did not charge me for an estimate. I appreciate Carlos Gallards and how he was  professional. I highly recommend them.
Evelyn T.
Evelyn T.
01/12/2016 12:00:00 SA
Give kudos to Angelo very efficient,helpful and even cleans up after. I would recommend!
Electric V.
Electric V.
7/14/2015
They came and did the job, which earns them a passing review, but they were not very careful. Their plumber turned off the gas (necessary for this job) but did not relight the pilots on my furnace.
Julie H.
Julie H.
09/04/2013 12:00:00 SA
Wow- it's Sunday during Labor Day weekend and it seems that my garbage disposal has come loose from the sink.  I look underneath to see water in the cabinet under the sink.  I called Discount Plumbing that I found by searching for plumbers online.  Mike came out and determined that my garbage disposal was very old ( I should have known that) and once it came loose, it was so heavy, it had broken the pipes below.  Well he fixed everything that day!  I now have a new garbage disposal and everything is working just fine.
Thanks Mike for being so polite and helping me during a stressful situation!
Pete B.
Pete B.
11/25/2013
I had a confirmed appointment today with a 1-3pm arrival time.  At 3:15, I called for an update as no one had yet arrived.  Told that I was next, I continued waiting patiently.  At 4:45, with still no one having arrived, I called back and was told no one would be coming today.  Asked what is the value of their committed 1-3pm time slot. I was told that nothing could be done for me and if I still wanted service, it would be another day.

I suggest that you look elsewhere for plumbing service.  This company cares not at all about customers or their commitment to service. They don't seem to mind taking my appointment and then tying me up all day waiting for what turns out to be a bust.  If you value your time and need a plumber you can trust - DO NOT CALL this company.
Melanie J.
Melanie J.
11/01/2013 12:00:00 SA
A couple of problems with messages getting from the overnight person to the day shift but when I called again the next morning the person answering was great and I had a guy at my place within 3 hours.

Phong was wonderful!  My blockage was cleared within 30 mins, the bathroom was left cleaner than when he arrived and my drain is clear again!  Would definitely recommend these guys to a friend!
Monica T.
Monica T.
7/22/2015
We had a really bad backup in our sink that came up while I was at work. My landlord called Discount Plumbing and they sent Carlos Gallardo over. He showed up on time for our appointment and immediately knew what the problem was. He finished the job in 20 minutes and it was great service. Thanks!!
Woody E.
Woody E.
7/13/2015
Sunday morning, our sink decided to hurl up every scrap of food that had gone down it for the last 15 years. Being on a weekend, we didn't hold out a lot of hope for finding an available plumber but we discovered Discount Plumbing and Oliver.  We called and they told us he would be there in an hour.  Oliver arrived in 45 minutes.  He was courteous, thorough, and explained what he was doing and how much it would cost before starting.  Within fifteen minutes of snaking 25 feet, we had drain that was unclogged.  We couldn't have been more pleased and without a doubt, would use Discount Plumbing and request Oliver again.  Thank you very much!
Jimmy T.
Jimmy T.
4/29/2015
Called Discount Plumbing and Rooter to change out an old toilet.  Efrain came out the next morning and got the job done efficiently and effectively.  Effrain was courteous, helpful and fully described what needed to be done in a no-nonsense way.  He left the space clean and as good as new.  Highly recommended.
Victor J.
Victor J.
3/18/2015
Oliver showed up on time to work on a clogged tub drain.  It turned into a complicated job that involved pulling the toilet and snaking that line too.  He had to return the next day with a camera to inspect the line and complete the job.  It was not a 'fun' job for him or his helper as the tenant had done quite a job clogging the line over a period of many years.  Oliver and his associate were very polite and had great attitudes under extremely trying conditions.  I would definitely hire them again and will specifically ask for Oliver if I do.
Jeremy L.
Jeremy L.
1/31/2012
I've written maybe one other review on here, but these guys motivated me to write another.
I won't spend too much time, telling you about my experience, let me just say this:

They gave me a fair price,
Made me feel comfortable with what needed to be done,
Came off as honest and volunteered information that would help me in the future,
Came on time and got the work done FAST and RIGHT.
Price was fair, service was EXCELLENT.

Props to Sean and Paul for Simply Kicking Ass.

~Jeremy
Rob P.
Rob P.
08/01/2015 12:00:00 SA
Very responsive to help clear two clogged drains on the same day requested.  Very reasonably priced, and both the receptionist I spoke with and Mike the plumber that showed up to do the work were very nice and helpful.  I'll definitely use them again.
Eliz C.
Eliz C.
7/28/2015
Nothing like driving into your garage and being greeted by a pool of raw sewage seeping up through your floor drain. Wow - so this is what I get to do on my day off?!? Well, since this was one stinky emergency that couldn't wait, I got right on the job of plumber-hunting. After calling many companies who said they could come by later in the evening or tomorrow, I called Discount Plumbing Rooter Inc. A friendly woman answered the call within a few rings, and 45 minutes later, Carlos G. was at my door! Friendly, professional and prepared for whatever it took, Carlos got right to work diagnosing and fixing the problem. He even had a camera that snaked 60 feet from my house to out under the street so we could both see exactly what kinds of obstructions or breaks were creating the back up. Kind of like watching a colonoscopy, but not as cringe-worthy. He even managed to clearly explain the inner workings of my home and the SF drainage systems to a city girl like me for whom plumbing and some such things is NOT my first language!

Anyway, all this is to say that I highly recommend this company, and even with all the unpleasantness that finding sewage seepage can bring, working with Carlos made for a pleasant day off after all! Because it was an emergency, I didn't have the luxury to shop around for price comparisons, so I can't speak to how reasonable or expensive the price was, but it was nice to get the yelp discount.
Cecilia T.
Cecilia T.
03/04/2015 12:00:00 SA
I called this morning and they came out within a hour.  My dad was trying to unclog the sewer himself and got the tool stuck.  Oliver came out and pulled it out right away.  I really appreciate that he didn't try to up sell me on other services.  Instead, I asked him that since he's out there, can you snake it for me.  Hearing that our blockage problem occurs regularly, he suggested running Jetter instead of the snake.  They gave me a fair price and has 90 days guarantee.  Let see what happens.  Will update the review if it comes back again.
Patty G.
Patty G.
4/24/2015
Carlos did a fabulous job. He found the problem and fixed it within 20 minutes. Very efficient and pleasant to deal with. I would recommend Discount Plumbers to anyone; I have actually referred this company to many people. I have had other plumbers do work on our house on Vancouver Ave. and also our property in San Francisco and no matter which plumber comes to do the work, they are awesome. Kevin is running a great business. Very happy and satisfied. The office staff also works to satisfaction by calling me when Carlos is on his way. They do everything right. Thank you Discount Plumbers. I will use you forever!!!
Melissa B.
Melissa B.
3/24/2015
Mike Was great! Clogged drains are never fun. But Discount Plummer was easy to get  an appointment. Super clear about his service and rates. He warned us about the potential issues with our service. He was done quick and kept my bathroom clean. Thank you Mike.
Sandy D.
Sandy D.
9/26/2011
I have used several different plumbers in the bay area, as my home has numerous plumbing issues and requires frequent repair.  I was SO pleased to finally come across Discount Rooter.  Mustafa is excellent, efficient, and very honest.  In addition, the dispatcher is always able to accommodate my schedule, and truly provide FAST 24 hour a day service.
Sandy
p.s. I had to call again for a different issue, and once again, Rooter did not disappoint!  Now, my only plumber to call!
Ruth P.
Ruth P.
5/24/2015
Service person came out to look at my broken water heater and quoted me $3,850 - I commented I didn't want to pay that much and was asked how much I wanted to pay. The service person made a 30 second phone call and reduced the price to $1,640 for a 50 gallon 6 year warranty. I chose not to do business with a company who reduced the price by over 50% in less than a minute. Beware of their quotes! I ultimately went with Excaliber Water Heaters who publish their prices on their website - 50 gallon heater, 10 year warranty $1,600. Much more straight forward.
Daniel K.
Daniel K.
9/29/2014
I had a pretty bad kitchen sink clog. I tried to be a hero and trouble shoot myself. I started off watching YouTube videos on how to use plunger, drano, and even tried to remove the pipes to see if there was a clog. Once I found the clog is in the wall, I called these guys. Efrain showed up about an hour later, explained the situation clearly and thoroughly. He was very courteous, even wore shoe booties so wouldn't make our floors dirty. He got it done in 30 min. Can't thank Efrain enough for his services
MEL B.
MEL B.
2/20/2015
We had water spewing out of the grate in front of our house and the city wasn't responding (they came, did nothing, we called again, no response). Decided to take matters in our own hands and called Discount Plumbing - Oliver was there within 45 minutes, and of course the moment he pulled up so did the Water Dept. He couldn't have been more gracious about the lost business, and waited to make sure we were okay. We'll definitely use him again for the inevitable emergency!
Jen C.
Jen C.
04/02/2009 12:00:00 SA
I called Discount Plumbing to evaluate the sewer line and cleanout location for a property in Burlingame that I will be listing (I'm a Realtor). They dispatched Carlos from Burlingame. He at first sounded very knowledgeable and suggested to use a video camera to track the sewer line (note: I didn't use my own plumber Bayshore Plumbers because they don't do video cameras). His assessment was way off - as we found out later from the Burlingame City Hall's records. Now, I don't know if there are lines underneath where he located, or he's just wrong in his assessment, but either way, if we were to listen to his assessment and proceed with his suggested work - it would have costed the owner of the property $7000!  Fortunately, I took my plumber, Juan from Bayshore Plumbers to double check with the city's records, and we don't need to spend a dime since the pipes are already in the right place.
I can't thank Juan enough to have spent the time investigating this with me and I'm glad we didn't proceed with further work with Carlos from Discount Plumbing.
angie w.
angie w.
10/10/2012 12:00:00 SA
good service fixed pluming
Zen Master W.
Zen Master W.
5/27/2010
I had some slow drain problems with kitchen sink and washer drain. I first called a plumber. He said I need to replace all old pipes and will cost thousands of dollars. I then called Discount Plumbing & Heating. Carlos came and he gave me a few options and explained the difference. I chose the water jet option. Carlos went ahead and opened both sink and washer drain. When I tried again after he cleaned up, the washer was still overflowing at fast discharge phase. Carlos just opened his tool again and did the water jet second time. Everything went fine then. Very professional -  I will definitely use again.
Harrison J.
Harrison J.
10/31/2014
OMG ! I was working in the kitchen and noticed a bad leak under the sink, I have had bad experiences with plumbers in the past and I wanted to give a new company a call. Within the time frame Angelo showed up and immediately got to work. Within 30 mins he was done. He cleaned up better than I ever expected from a plumber and even wore shoe booties! He even went above and beyond to inspect the rest of my plumbing concerns. He let me know everything looks okay and my dog even loved him. Thanks again Angelo!! Will call them first every time.
Nancy M.
Nancy M.
9/26/2012
From now on, I will call discount plumbing for any plumbing needs. My problem turned out to be just a simple drain clog; they took care of business. I was very impressed with their professional demeanor and attention to detail and it was clear that their company mandate was to delight their customers by providing quality service with no attending hassles. Jason was punctual, professional, and courteous.  He resolved the problem quickly and easily and gave me a couple of suggestions of what I can do in the future. They also gave me a quote to replace the main pipe for a reasonable price.
Grace F.
Grace F.
04/02/2013 12:00:00 SA
I used to rave about these guys.  I've owned two homes and they did most of the sewer pipes and other pipe repairs in my homes. The guys were awesome and over the top professional. Until now. Recently I called them as a sewer pipe broke. They told me they would charge $650 to cut the cement so they could put a camera down and see what the problem was. I agreed to this but told them I would call my contractor to do the job as he would only charge for the materials. OK.. So they cut the cement and put the camera down and see the pipe was destroyed and needed to be replaced.  I called my contractor and he said he'd do it the next day .  I told Discount Plumbing and they said what??? we already took out the permit! I said what??? I told you my contractor was going to do the job..why did you take out a permit for a job you didn't even know you were going to do?? back and forth he insisted the job needed to be done now due to the permit.  Tried to call my contractor to no avail so I felt I had no choice.  After the job was done, I got a hold of my contractor he said I could have canceled the permit anyway!. I didn't know this and I was pissed to say the least!  The guy who coerced me must have known this too.  Then they messed the job up.  The drain was offset so the water in the garage didn't flow into the drain right.  I called Jason one of the foremen to come look at it..he agreed it was done wrong and they would redo it for free (by the way Jason is still the best!! one star is for him )... but the cost I paid was wasted time.  The first appointment they didn't call or show up. I had to call and then it was too late as I had appointments.  So we rescheduled... again..no  call.. I called ..an hour and 1/2 later the guy shows up.  So I take off for a class. When I got home that night around 11pm, I look at the drain and there's cement overlapping the drain cover! So at 11pm after a very full day Im sitting in my garage with a chisle and hammer chopping away at cement as I knew if I didn't get it off before it really dried, I would never get that cover off without damaging everything.  I have a very big future job that needs to be done in the front of the house with the sewer main as the roots from the tree have damaged them. But I wont be calling Discount Plumbing. I was coerced into a job that if my contractor had done it would have been done perfectly the first time and for almost nothing.  Then they messed it up and messed it up again.  I definitely won't be raving about them anymore or using them in the future.

4/8/13
Kevin the owner called me the next day after reading my not to happy review.  THE NEXT DAY!  He listened to my complaint and offered to give me a 2 year warranty on the work they did and the work that needed to be done that the roots damaged. I found it amazing that he actually reads these things.  Anyway that made me very happy.  And nice to know the owner takes into account these reviews.
R I.
R I.
11/22/2014
Unbeknownst to us, our sewer lateral had failed.  We thought the problem was a clog.  Mike M. came out.  Excellent customer service.  Can't say enough about how patient he was in explaining how the problem was a failed sewer lateral and that the efforts done would be only temporary.  Once my wife and I decided to go with Discount Plumbing, Jason was our point person.  Jason and his staff made the experience of our sewer lateral as painless as possible.  They even worked with City Staff to get the repair rebate offered.  Side note to reviewer: City Staff at the waste water treatment plant provided excellent service.  Kevin - you have some wonderful workers.  Don't lose them.  I've spoken to neighbors already about our experience recommending your business.
Elizabeth W.
Elizabeth W.
02/06/2015 12:00:00 SA
Discount Plumbing provided us with quick and quality service.  Carlos Gallardo is very kind, and he is great at his job.  He identified our problem quickly, and he was able to take care of it with no problem.  I will definitely use them again.
Vicki Z.
Vicki Z.
2/24/2014
We had a sewer lateral done by Discount Plumbing and though it was a stressful/costly fix, everyone involved was so nice, professional, on-time, clean it made it a lot easier to deal with.  I recommend them fully. Their price was about the lowest I could find.
Erin G.
Erin G.
10/11/2013 12:00:00 SA
carlo came and was veruy friendly he fixed my kitchrn sink in no time and they werevery resonmalblewould def use them again
Michael S.
Michael S.
2/20/2014
Angelo was very knowledgeable and had my clogged kitchen drain and jammed garbage disposal fixed in no time.  They were here at the time they were scheduled to be here, so there was no waiting.  Angelo was very professional, and also showed me how to un-jam the garbage disposal by myself in the future.  They were here within 90 minutes of when I called them.  They are definitely very efficient and friendly.  I give them my highest recommendation.
Dana S.
Dana S.
02/07/2014 12:00:00 SA
With a tricky kitchen faucet problem, Discount Plumbing did a great job of resolving the issue. Their first visit was free, as an initial consultation.  Once parts arrived, it was easy to schedule an appt and the tech arrived within the agreed upon timeframe. Helpful and knowledgable.
erin s.
erin s.
8/25/2014
Thank goodness for Discount Plumbing Rooter Inc and Angelo in particular! We had a seriously bad plumbing problem that could have cost so much more than we ended up paying! We were quoted way below the average plumbing price with our problem , and our garbage disposal was completely wrecked! Now, other plumbers wanted to replace the whole thing, and you know how things go out there.. but Angelo asked if he could come look at it first, and he quickly fixed the problem and he was SO nice and personable! We didn't even need a replacement AND he fixed our leaky faucet for free! I really thank Angelo for being so quick and efficient. We even got to know him a little and it turns out he has a couple beautiful children and so we really want to support him and his company as being efficient, and really incredibly fast acting! I would highly recommend him. I would call him anytime to have anything fixed, especially from Angelo. If you chose this company, I would ask for him directly.He is worth 5 stars all the way! Thanks Angelo!!!!!  We will always use you from now on!
Adam F.
Adam F.
11/19/2014
Couldn't have asked for a better experience overall. Erick was a true professional. He arrived early and tried to assess what the problem might be in the elevator right up to my apartment. He even put slippers on top of his shoes as to not scratch my wood floors (which I told him was not necessary)! After giving me some good pointers about good toilet habits, he proceeded to fix the toilet within minutes. It was amazing. Would use again though hopefully I won't have to.
Bill H.
Bill H.
11/19/2013
I have been using Discount Plumbing on various plumbing issues throughout a residential building I work in. Carlos is always very courteous, professional and easy to work with. In emergency situations I can always count on Carlos to arrive as soon as possible to assist with whatever the issue may be. Fast, friendly and reasonable pricing. I would recommend Discount Plumbing.
Benzee B.
Benzee B.
8/18/2007
Don't believe a word they say! In 2005 I paid over $500.00 for Discount Rooter to snake my sewer line since it was backing up into the downstairs bathtub. They snaked the line and said they would give me a complimentary video of what my sewer line looked like. They put their camera into the line and claimed that the terra cotta line had shifted and that I would have to tear up the side walk and lay a new one piece steel line so that there would be no breaks in the line where toilet paper could clog the line. They even walked me up the block and showed me a plumbing job in progress that they claimed they were doing where the sidewalk had been torn up. Two years later and the old terra cotta sewer line is working fine. Would you believe them?
jim c.
jim c.
10/03/2013 12:00:00 SA
Rip Off! They wanted to charge me $410 for a simple bathroom sink clog. When I said that that was outrages he said  what you want to pay?  Stay away from this outfit. Big rip off!
Phoenicia F.
Phoenicia F.
12/13/2013
I had a kitchen sink that was backed up and Angel fixed it fast and efficiently.  He was nice, friendly and professional.  I would definitely use them again if I had plumbing needs.
Ryan N.
Ryan N.
12/06/2013 12:00:00 SA
Woke up Friday morning to find that our tub's drain was blocked. I called 9 different plumbers and these guys were the only ones to answer their phone (no one else even called me back!). They said they'd be here between 2-4. Phong called me around 3 to say he was running late in traffic, so he showed up around 4:30, so I appreciated being told that. He was polite and professional and clearly told me how much it would cost, they left the bathroom clean and wore booties. Full disclosure: they gave me $50 off the bill write a yelp review on them, but I wrote the review after I paid.
Anna O.
Anna O.
11/25/2011
They were working on a neighbor's plumbing and let the host horrific raw sewage water flow down our street making the entire neighborhood smell like the nastiest porta potty you've ever experienced. I can't believe it's even legal to let raw sewage flow down the street like that, but I'll definitely never use this company. I am beyond disgusted.
Margaret T.
Margaret T.
03/03/2014 12:00:00 SA
My dishwasher drainage tube came loose and created a big mess under my kitchen sink. This was my first plumbing incident in my condo of 4 years so I had no idea who to contact. My HOA recommended Carlos at Discount Plumbing because he does the plumbing work for which the HOA is responsible. Great recommendation. I called around 2:30pm and was told someone would be by between 4 and 6pm. Carlos was here at 4pm. He quickly fixed the drainage issue and stuck around for a short dishwasher cycle to make sure it was draining properly. I hope I don't have any more emergency plumbing issues, but if I do, I will definitely call Carlos at Discount Plumbing.
Sheila P.
Sheila P.
07/09/2013 12:00:00 SA
My little angels.... Denver, Nelson , and Angelo..... I am renting a big house out and live 20 miles away. The tenant called and said the water would not turn off in bathtub I called Discount Plumbing and got up to house and Denver and Nelson were waving from the porch and said we have already seen the tenant and will be fixed sooon! Whew saved again by calling Discount Plumbing. The next day the tenant called again for something and Angelo arrived and greeted me there.!! I have lots of their  Discount Refrigerator Magnets with their telephone # all over the house!!!!! Could not have nicer people or better service!!
Debbie C.
Debbie C.
04/01/2014 12:00:00 SA
I called Discount Plumbers to fix a dishwasher which needed a new hose. Efran arrived promptly at 9a to look at the machine. I liked that he used his blue booties so he wouldn't get the floors dirty with his boots. Even though he advised me that I needed to call an appliance company to order the part (as they do not carry dishwasher parts), he was extremely courteous, knowledgeable & professional. I was not charged for the service call which I very much appreciated , especially since I had to call an appliance Co. & pay them for parts, installation and labor.  I would call Efran again for plumbing issues that may come up in the future. Thank you Efran!
tom r.
tom r.
10/26/2015
I had a most disgusting issue under my kitchen sink that has been brewing for a long while.  There was not only a leak in one of the pipes because a company came out a year ago and did a lousy job, but the garbage disposal of 10 years had eroded and was dripping water under the sink for probly weeks before we figured out how bad it was.  I called Discount first thing on a Friday am and asked how long it would take to get someone out there, they said within two hours, pretty reasonable.  Angelo showed up on time, we spoke on the porch for a minute or two before he put his booties on and followed me into my kitchen.  He spent a few minutes under the sink and confirmed it was partly and mostly due to the garbage disposal and some bad fittings.  He was neat, professional, even put up with my two large dogs watching his every move under the sink.   It took over an hour under that sink and when it was done, he explained what he did, what the issues were, what to watch for etc, very thorough and reassuring.  I also appreciated the promptness.  He left everything very clean and tidy.  I will continue to use Discount for my future plumbing needs and with 3 kids I'm sure there will be many.
smrt O.
smrt O.
09/12/2013 12:00:00 SA
My plumber referred us to these guys to replace our main sewer because the job was too big for him.  Jason was responsive and patient with all of my questions.  They arrived on time, did their best to protect the landscaping in my front yard, even saving tiles to be replaced where the driveway had to be cut into.  As far as I can tell, they did a great job.
Rox F.
Rox F.
11/07/2011 12:00:00 SA
Paul from Discount Plumbing is the friendliest and trustworthy plumbers I have ever dealt with.  His knowledge and customer service was exceptional and we will recommend him to all of our friends.   Excellent Job!!
Marty G.
Marty G.
02/10/2010 12:00:00 SA
I finally broke down and called a plumber after several attempts to fix my own clogged bath tub. I had called to other plumbing companies to get free quotes but at the end I went with Discount Plumbing and Heating. Discount Plumbing was referred to me and I loved them. Paul and Loren were very friendly and quick. The price was fair; they worked with me, and did not take advantage of the situation. Paul had my drain clear in less than 30 minutes. I highly recommend you use Discount Plumbing & Heating for around the house plumbing needs and request Paul and Loren. 415-333-1110. Thanks guys!
Wilson P.
Wilson P.
3/26/2013
I had the good fortune of meeting these very Professional Operators while they were doing service in the neighborhood.  What  a blessing. as i was having many problems with my main Sewer line..Every 3 months having to personally snake or Rooter as it is termed in the profession of plumbing.  I did not realize that my neighbors Redwood trees had enchroached onto my property & lines and had destroyed all my connectors of clay sewer lines..Making them inoperable every three months.  These Gentlemen inspected with cameras found the problem and gave me a solution that only a miracle could of resolved...Two weeks later with all permits in hand and a team of 6 professionals they removed and replaced 100 ft. Main Line without as much as moving or damaging one of all my existing paved driveway.   Washed down & swept all areas serviced.  No one could of beat their price or service excellance..Curteous, reliable honest and forthright helpful in so many ways...My hats off to all you guys at Discount Plumbing and Rooter Inc of Burlingame..For a job well done..and all in one day I could not beelieve it..
Tamika T.
Tamika T.
2/23/2014
What an efficient and confident service.  They are quick and professional. Thankyou MIKE M.. FOR attaining to our bathroom tub drain issue.  What a delight it was to have provided service for our unit.  We never called a plumbing company before, yet never made a yelp review about it neither. We are so elated with the service and we wish there were building managers in SF that referred to this establushment. We will call in the future if we need services. For other things. Our friends are going to know about this deffinitely Thankyou for arriving in respect to time and thank you for taking  the care needed for the service we ask of you.  We are in customer service and skeptical and Mike M. is the best..... a grand slam. Quick and speedy arrival with solutions; the call center staff who took our call gave five star service, they ask intelligent questions to service us well and eere accurate with service time.  High Five to Discount  Plumbing Rooter Inc.  Thankyou. With much salutations. You are our tablet contacts forever.

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