William T.

7/16/2023

Today, Jose Ramirez from Ace fixed both our toilets and solved the problem of the leaking water under our sink, The appointment was easy to book, he arrived on time and was very knowledgeable and professional. Would use Ace again anytime.

Liz W.

7/14/2023

We had a clog in the building and got really great service from Greg from the service management team and Herman the technician. After needing some scheduling changes Greg was incredibly empathetic and responsive to our needs following up getting Herman out to us as soon as he could. Herman was incredibly professional and thorough with diagnosing the issue and fixing it for us even when encountering some challenges along the way. We'd also gotten estimates from competing vendors and found the price to be the lowest and felt very reputable. Will definitely use Ace plumbing again in the future and would recommend

Elaine W.

7/28/2023

Don't hesitate to call Ace Plumbing with your problems. This is my second time working with Ace Plumbing and each time, the technician has been incredibly consultative and customer-focused.

Most recently, I had an issue with a water heater. Franco not only came out on the same day to examine the issue, but he also brought in additional team members to expedite the solution when he realized we only had a limited window of availability. Something that normally would have taken 3-4 hours was resolved within 2-3 hours. Huge thanks to Franco, Israel, and Justin for your quality work and service. And thanks to Chris for helping me navigate and schedule from my initial call. Will come back to your team again and again!

Varun S.

7/23/2023

I would give 5 stars for the response time to set up an appointment. But I would give ZERO STARS for the job estimate. I had two simple plumbing issues - 1. the bathtub spout diverter wasn't fully diverting water to the shower. 2. The water pressure in the kitchen faucet was bad (nothing to do with the pipes or anything - it was some buildup in the faucet water head. They came up with an estimate of $600 to fix these two. I ordered the diverter replacement kit and faucet head from Amazon and it didn't cost me more than $25. Seriously? HUGE RIP OFF!!!

UPDATE: IN RESPONSE TO THE OWNERS RETORT: From a service company, I expect options I have available instead of someone deciding what's best for me (Or did you think it's okay to take matters into your own hands and suggest the only expensive option from your years of experience?). I fully understand when things can be fixed and when they need replacing.

Juan O.

7/22/2023

I couldn't be happier with their services. From start to finish, they were professional, efficient, and knowledgeable.

Franco and Franco Jr. promptly responded to my plumbing issue and provided a thorough assessment of the problem. They clearly explained the necessary repairs and offered a fair and transparent pricing estimate.

When it came to the actual work, Franco and Franco Jr. demonstrated exceptional expertise. They completed the job in a timely manner, using top-notch equipment and techniques. The quality of their workmanship was evident, as they addressed the issue with precision and attention to detail.

Moreover, they were friendly, respectful, and courteous throughout the process. They took the time to answer all my questions and ensured that I was satisfied with their work before leaving the site. Their professionalism and commitment to customer satisfaction truly set them apart.

I highly recommend Franco and Franco Jr. for any plumbing needs. Their expertise, reliability, and exceptional customer service make them a standout choice. With Franco and Franco Jr. you can trust that your plumbing issues will be resolved efficiently and effectively.

Dan B.

6/30/2023

The last thing I expected to be doing before the upcoming 4th of July was to deal with a leaking water heater.

So I requested Ace Plumbing to take a look and let me know if it could be repaired.

Oscar promptly arrived within 15 minutes, took one look at it and told me, my dude it's time to replace it.

He helped me select the best replacement for my needs and came back the next day with my new water heater in tow.

The quality of this new water heater is pretty awesome. I had forgotten what it felt like for the shower water to warm up in 5 minutes or less and continue to stay warm for more than 10 minutes before getting ice cold.

As for the value, considering the time and effort both Oscar and Francisco took to make sure the new water heater was properly set up and operational, I'd say I got my money's worth.

Thanks Oscar and Francisco again for letting me get back to the business of planning what to do for the 4th.

Emilio B.

7/28/2023

José Ramírez saved the day today speedy excellent work!
Couldn't recommend them more!

Josh S.

7/19/2023

Our hot water heat bit the dust on Monday, we called Ace Plumbing once they opened and scheduled someone to come the next day at 9:00 - 10:00 (they were unfortunately super booked but got us the next open time, which was more than okay). Our repair guy Phillip (who was super great!) showed up around 9:20, gave us our estimate (including tax) on the spot. After we gave him the okay, he gave us a rough timeline and then got to work immediately!

Phillip told us he would have to leave to get the new water heater and be back around 12:00, and he showed up at 11:30(ish) and he had everything finished before 12:00. All in all the whole thing took about 3 hours and the price was considerably lower than other places we called. Lastly, a small awesome customer service thing, was that we have a small child who was going to be napping when Phillip returned and we asked if he could text/call instead of ringing the door bell when he returned, and he totally did.

Great job all around.

MIchelle B.

06/07/2023 12:00:00 SA

Ace is the ONLY plumbing company I would ever TRUST for all my plumbing-related issues. From the moment I place a call, their friendly staff greets me to schedule a repair. They always have my best interest in making the arrangements to send one of their professional technicians. Once their technicians arrive, I know they will not only do a fantastic job, but I know they will be fair in pricing. I want to thank David - you came through for me today.

Ace Plumbing - you are the BEST!!!

Joshua S.

7/29/2023

Great response time. Quality service. Good communication when I reached out. They've become my go-to for plumbing needs.

E L.

6/16/2023

5 stars for Kyle. Wow!! This guy is a pro. When a separate plumbing company bailed on a clogged drain. Kyle from ACE Plumbing came by and finished the project by successfully clearing the drain.
Kyle is an absolute Pro and ACE is the place! Highly recommend.

Alicia L.

6/13/2023

This company is very responsive. We had a sudden big flooding of our sewer system into our basement. I called and they were there immediately. I'm so grateful for them coming out right away. This was a disaster with floating raw sewage in our building. They started working right away and were able to find the problem. They did a good job and fixed the issue. This was an insurance claim so it wasn't a huge problem to me that the cost was high. A few weeks later the same area became flooded but this time from a different drain. They came out to check the issue and found that it just needed to be snaked. The charge was $350.00 to do that which I thought was extremely expensive especially after the large job for me. I recommend them for large jobs but not small quick ones.

Thanh N.

7/21/2023

Jose and Israel were great! I called in on a Friday afternoon and they came within an hour. I received multiple quotes, but this seemed like the best bang for your buck and most reliable compared to other places I was seeing. I had a shower drain that was draining slowly, so asked if they could snake the pipe. It was finished in about an hour and they were very informative. Definitely recommend their services!

Diana H.

7/16/2023

Great service especially working with Jose Ramirez. He was very friendly, professional, and very reasonable. Would recommend again

Milan F.

3/15/2023

And once again, the amazing ACE Plumbing comes through!
06:00: I get a phone call stating, Hi Milan, there's a pool in our garage, just thought that you may want to know. Greaaaat! The old hot water pipe that led to our washing machine not only decided to corrode but the whole entire spigot decided to give out! YUSEF to the rescue on Friday morning! (GREAT JOB SIR!) THEN as I walk upstairs (unbelievably) the kitchen faucet decides it was time to give up the ghost! Well, this weekend was one of the Atmospheric River (again) and of course, all the plumbers were booked up - yet, thank you to the booking team at ACE for putting me on the waitlist and not forgetting about me!

LEO really came through! He replaced the faucet, showed me absolutely EVERYTHING that was wrong (and yes, everything with the sink and pipes was wrong- corrosion, dripping, etc), and was a professional dynamo in getting everything fixed and back on track. Leo was kind, caring, and clean with my home and I could not appreciate him more. I have now had 3 of Jonathan's employees in my home and they are welcome here anytime. GREAT HELP in a competitive market is very hard to find and I am thankful for these men of professionalism and honor when it comes to a service industry that will always be needed... Yes, even in a do-it-yourself YouTube world - our tradesmen will ALWAYS be who I go to first!

Thanks Ace P&R!
(Miss you Mo!)

Joy S.

08/02/2023 12:00:00 SA

I needed to change my sink faucet and clean my bathtub drain and Luis did a great job! He came the day before to give me a quote and came back the next day to do the work! He is very professional, clean and efficient! Would definitely recommend ACE and Luis!

David K.

7/25/2023

We needed to replace an ancient clay sewer pipe that had become clogged with roots. Ace was diligent and accurate in diagnosing and documenting the problem, including scoping the line with a camera to provide a free estimate that they honored and exceeded. Clint is a professional with an infectious smile, he not only correctly diagnosed the problem, he also coordinated the bid and scheduled the work while on his vacation. His communication and commitment were amazing. There were no surprises, hidden fees or change orders and I felt that he went over and above in taking care of us. I would highly recommend Clint and Ace Plumbing & Rooter.
- David

Charlie K.

08/01/2023 12:00:00 SA

Usually not the type to write reviews. However, Ace Plumbing & Rooter went above & beyond with exceeding my expectations today. Booking was very quick and easy. Jose Ramirez had flawless communication with me throughout every step of the process. I threw in a curveball because I could not physically be on site. Jose laid out his plan of action, and was able to quickly identify the problem with our toilet. Through his expertise, he was able to recommend options of how we were able to get this solved efficiently, and quickly. They have definitely retained me as a loyal customer and I will be using Ace again in the future.

Daniel C.

7/31/2023

Luis came out on Saturday, explained how he would have to replace the leaking water tank, preferred a quality one which he could get by Monday. Came out on time on Monday, finished the job in about 2 hours. Excellent service.

Pam L.

7/29/2023

Great communication and service all around. I appreciated the prep calls and efficiency to fix a clogged kitchen disposal. Thank you will definitely recommend!

Jim G.

07/03/2023 12:00:00 SA

Franco and Jose did a great job repairing our apartment toilet.
Was needing a plumber fast because I was losing a lot of water.
They came and fixed it and also replaced the corroded valve that would not allow me to turn the water off.

Arkady I.

05/03/2023 12:00:00 SA

Had valves replaced in our condo with Kyle. He did a good job and was friendly and calm under the circumstances of our emergency leak.

Thank you.

Marty B.

5/31/2023

Fantastic! Had a leek under my sink and called Ace for help. Quoted a two hour window for arrival and Kyle arrived in about 20 minutes. Spotted the problem quickly and fixed it in less than 30 minutes. Very personable and professional. Already recommended him to a neighbor who also has a problem with her garbage disposal. Hopefully won't have to call again but if I have another plumbing problem it will be Ace who I will be calling. Will also be requesting Kyle.

Tim M.

4/27/2023

Our toilet was broken, so I called Ace to fix it. They were very responsive and even offered to come out sooner when they found an opening.

The person who came out was Leo. He was super friendly, helpful, and quick. Thanks Leo, and thanks Ace!

Ray R.

3/14/2023

I'm surprised I haven't already reviewed Ace. We've used them for a jobs large and small over the last few years, and they've been outstanding every time -- real pros. Russ, Omar and Kyle in particular have been great to work with.

On larger projects, where you start with a mystery (why is my water meter always running?) and only learn the real scope of the project as you start to dig in, they've excelled at giving us a clear picture of what's going on, what our options are, and following up to make sure that every last detail is handled. Also very good about keeping the city in the loop when that's needed.

David G.

05/05/2022 12:00:00 SA

Ace is the place to have all your plumbing work done!

I needed to replace a very old sump pump and re-fit a sump pump for a residential elevator.

Called Ace and they set an appointment time and date:

Urundi came on time diagnosed the problem gave me a quote. Setup time for the next day to replace and repair.

Once again he was on time and did the work quickly and proficiently. I cannot attest to the longevity of the work but my instincts say the quality was very good.

My tech was awesome. Good personality. Did what he said and said what he did.

In a crazy friggin world of no shows, Flakes, and shoddy work It is REALLY NICE to have a company like ACE PLUMBING have great quality guys that actually do things on time correctly.

Highly Recommend!

Linda S.

5/22/2023

Kyle, Justino, and Israel did a fantastic job diagnosing, identifying and fixing our sewer plumbing. All the pipings were redone professionally and in a timely manner. We are so happy about the results.

Sean B.

7/19/2023

Had a slow draining shower. Kenner was really great. Not only did he fix the issue, he helped me understand the concepts in a great way.

Aaron T.

5/29/2023

Kenner was the technician he was awesome. Chelsea was the office lady very bad. Howe came by and everything stopped because he noticed us that we will might need to replace the section from the sidewalk to the city main. Once we know we have to replace it we did not expect an additional 11k. Johnathan came by to explain what is happening with the connection where the new meets the old pipes. The work was done to code and the inspectors did not make it easier. We understand that and this review is not towards the owner and the crew that actually did the work. But you have to understand. I am not trying to get anything for free or anything. We want companies to be responsible for their work. We were frustrated with being kept out of the dark. If we had lived there we would not be able to use water for a whole month. For three months the front yard was a war zone.
Check your facts. First payment 10200 paid 4/16, 5,500 & 5,500 4/30. I had to call so many times regarding this process and later found out the lady is gone and no one had told me who do I have to call. Later on I was given information that she had applied for a wrong permit to begin with we don't know what kind of permit.
I know we need a building permit for an ADU. We did not know what kind of permit was pulled to do the work. Through out the entire process I had told the technician we are applying for an ADU. Never had I avoided telling anyone we are doing anything shady. Once I knew you had to open up the road to replace the section to city main. When the city employee contacted me that a whole sewer lateral does not mean just our section to sidewalk it is in fact the entire section from the property to the city main we know we have to replace it. Your technician asked to remove other pipes I told him that we are applying for permit for an ADU a new bathroom will be here so no need to poor concrete and soil that is excavated because it will be a waste of your time and money.
The estimate given was for wrong city, vaguely explained the process. Promise to do some work but cannot do it because city will not allow them to. We wanted the tree removed we as the owners just thought there is a trench how much more work to remove around it to get it removed. We requested but if that request is not possible just say we don't remove trees. Don't give me an excuse that you will be in trouble and have the owners reach out to the city and have information and permission to have the tree removed just to tell us you don't do it.
Took 3 months to replace sewer lateral from inside the house to the city main wasteline. But that is also because now as the home owner we are now responsible for the sewer lateral from the house all the way to the city's main waste line, even the technicians don't know about it.
Ace started calling us asking us when we can pay the 22k at once. They have some nerve calling us to pay when they made us wait a total of 3 months to have the sewer lateral replaced. When we saw our neighbors replaced theirs in less than a week.
I messaged the technician this is what the lady in the office agreed that we can pay in payments and not in total because it is 22 k not 2k. After spending some time explain to them that this whole sewer lateral process is a fiasco and 3 months to complete. They gave us some time to pay. Ace has done the work and payment should be paid. But understand 11k vs 22k we expected 11k and already had money for that not expecting an additional 11k.
At the beginning they told us they never work in Daly City. That is also a lie. We got their information from a relative neighbor that used them that also reside in Daly City. We just want the truth at the end of the day we want it done so we can move on to more pressing matters and have to keep chasing when will we need to be there.

J P S.

03/06/2023 12:00:00 SA

We had a great experience with Kenner, who replaced our water heater quickly and efficiently. He is extremely nice and even texted with us multiple times on a Sunday to get everything prepared for our installation appointment.

We had purchased our previous heater with Ace and called them up when it started leaking (after 10 years). Kenner came out and talked with us, explaining the options and answering our questions.

He arrived on time for the installation with another very nice worker named Oscar. They removed the old heater, cleaned up the entire area and installed the new unit. It's been a week now and everything is working well.

Much appreciation for the good work. Thank you, Kenner and Oscar!

Amanda H.

7/21/2023

We had a technician come out to unclog the shower drain and fix the plug in our bathroom sink. After the visit and going under the sink to fix the plug, the pipe under the sink started leaking. We called to have a technician come back out to look at the pipes. First they called us a liar and said they did not work on the stopper, then they said they didn't go under the sink, then they said they didn't touch the pipes, which is not possible when fixing a stopper.

Rami B.

7/21/2023

I have a restaurant so clogged drains are common . I needed someone last minute and Jose and Israel came out within 20 minutes and took good care of me . They know how to take care of their clients

J. H.

06/09/2023 12:00:00 SA

I just love Ace, particularly Sean and his team (Jaime and Alberto). We had to replace our sewer line last year--digging a trench into our garage and first floor living areas. A pretty nightmare situation! But the whole Ace crew, including Chelsea in the office, was professional, expedient and all-around great at their work. I also have to say: my dad (who is very handy himself and oversaw several commercial and residential buildings in his career) was impressed with the team and holds Sean in high esteem. Quite the feat! So, I trust Sean and Ace a ton. They're our first call for any big plumbing projects, and I can't recommend them more highly.

Scott J.

07/12/2023 12:00:00 SA

Great service. Jose was on time and fixed the issue with right away. Communicated the issue and was transparent about the price. Would definitely recommend.

Adam H.

01/12/2023 12:00:00 SA

We discovered that we had an interior gas leak (yikes!) and PG&E shut off our gas. We had no heat or hot water, and needed to install a brand new gas line!

Carlos came quickly, assessed the situation, and formulated a plan. Soon after, he, Francisco and Ediberto did the installation and pressure testing, so we were ready to go. Carlos helped me navigate the inspection requirements with the City of San Francisco. Soon afterwards, PG&E restored service. We were back in business by that evening.

I also want to commend Chelsea and the rest of the team in the office for getting Carlos out, and generating and processing the estimate quickly. We were really in a pickle, and I really appreciate how seriously they took our problem and how quickly they responded.

Gina O.

1/23/2023

This is a late review that I really want to share. I commend Kyle Kellum for his efficiency and quick response. He came on time for his appointment at the property on Sacramento St. SF and quickly resolved the issue of the washer in the property. After he left, an unexpected situation came up in the bathroom tub. Ace Plumbing was able to reach him back for us to return to the Property. Again, he resolved the issue efficiently. He is professional and looks sincerely happy to help.

Thanks again, Kyle. Wishing you the best.

Paige T.

7/14/2023

Jose is INCREDIBLE!!!!!!!!!! He came and identifying not only our primary issue, but was also kind enough to help us with an issue with our disposal!! So kind and easy to work with. Most importantly, I was on a time crunch and he was able to come in and address the issue very quickly, which was HUGELY appreciated! Cannot recommend more!!

John C.

2/15/2023

This review is for LEO SOTO. Thank you for being amazing. Fixed our leaky sink and was the consummate professional each step of the way. I will definitely use Ace again because of Leo's expertise.

Thanks again, Leo!

Laura S.

7/13/2023

I called Ace Plumbing and Rooter due to a problem with the water supply to my fridge. Within an hour of calling, Franco was onsite, figured out the problem, and fixed it. He was very personable and professional. I would definitely recommend Ace (and Franco specifically!) to anyone in the area that needs a plumber.

Kim P.

07/03/2023 12:00:00 SA

Carlos Gio and Eddy were super professional, honest and responsive to my plumbing needs and endless questions. They were so great to work. I highly recommend them for their expertise on all of your plumbing needs!

Aaron M.

12/08/2021 12:00:00 SA

Update: after five years, and several jobs, Ace is still my go-to plumber.

Since the first job I've had them out for, I've used them for sewer line reroutes, a supply line fix, installation of a whole house pressure regulator, and a couple clog removals. At this point I don't even bother getting competing bids. Ace, you've earned 5 stars.

Our most recent plumber from Ace, Phillip, is solid. We've also had good luck with Jimmy and a couple other guys. I've noticed excellent coaching and mentorship when all of them work with junior guys.

Anil M.

12/16/2022

My last appointment with Ace Plumbing has been the smoothest plumbing appointment I have had. Ace gave me an approximate time at the start of the day on when to expect someone and gave me a heads up when Jordan was on his way.
On top of that Jordan was great. He was able to diagnose the problem right away and fix it. In addition to that there were a couple of other small issues that he addressed with my toilet for no charge. After the distress of dealing with having the only toilet in my apt being broken, I could not have asked for a better experience in getting it fixed. Thank you to Ace Plumbing and Jordan.

Vivien M.

5/18/2023

I have been so grateful for the excellent service provided by Carlos, who came to help us repair our shower valve with very short notice.
He was communicative, friendly and super helpful. Excellent service and care, does his job with pride and commitment.
I am super thankful for the wonderful service and superior attention & care provided by Carlos and the entire Ace team. True professionals, best in the business. I will look no further for our plumbing needs, and will recommend Ace to all my family and friends always. Thank you Carlos for being a star and going above & beyond!!

Bill H.

12/03/2022 12:00:00 SA

Requested a quote via Yelp to help me out with a leaking washer hose replacement so I'm able to do laundry again, and they directed me to call them because of their policy of not issuing estimates via messages or phone. Sure, fine. Called them on Wednesday, scheduled an appointment from 2-4 on Saturday, easy peasy.

So I'm sitting around Saturday afternoon waiting, and I hear nothing. Shortly after 4 PM I call them to see if they're running late, maybe due to the rain, and...there's apparently nothing in the computer for my name/address. No appointment, or any kind of record of my conversation at all (but they definitely show up in my call history!). They'd love to help, but now next availability is Wednesday.

No thanks, if you can't get the simplest task of a scheduling phone call right then I'm not sure I want you mucking with my pipes.

(Edit: Jonathan, the owner, reached out to let me know he had looked into it. He assured me this was not in line with how they try to operate, said that the relevant employee would be getting some coaching, and offered to help expedite an appointment for me. Outreach greatly appreciated, but I already have another company lined up and it doesn't get me my Saturday afternoon back. Another star added for good followup, though.)

Alex L.

10/16/2022

While Ace's team provided a fix, we ended up with more damage and no recourse.

We contacted Ace to have a gas leak examined. The team arrived and provided a quote $250 higher than a competitor's quote, but they said they could give us a comparative discount. We obliged since they were already on site...

During examination of the gas leak, the team damaged our floor severely, adding numerous new deep scratches to the hard wood. They also attempted to sand and repair it with new stain with no training. We had to stop them before doing even more damage or discoloration...

Ultimately the team worked on the gas leak and provided a fix, but we now have serious damage on the floor, which will cost significantly more. The owner contacted us to follow up but then ghosted us on any reply or compensation after we emailed...

Bill T.

3/14/2023

Kyle Kellum, Ace Plumbing Plumber saved the day! And a big thank you to Toalua for dispatching Kyle same day who fortunately was nearby. I am recuperating from Covid and of 4 plumbers contacted same day, Ace was the only outfit to respond AND have a plumber enter my unit to clear a shared line blockage which rendered both my bathrooms' toilets and tubs unusable with backups in each.

Kyle was determined and after power plunging, hand snaking and ultimately power snaking tubs, toilets and sinks, the latter choice did the trick in clearing a huge blockage of what appeared to be flushable wipes from the upstairs neighbors. Those wipes should be outlawed as they don't break down sufficiently and clog mainlines and septic systems. Certainly was a nightmare rendering my facilities useless while recuperating from Covid. Cloggable wipes is a more appropriate name for those insidious towelettes.

Ace's fee was relatively reasonable too. Ace Plumbing will now be one of three go-to plumbers when the need arises. THANK YOU ACE!

S N.

3/15/2023

ACE Plumbing sent out Kyle Kellum to install two bathroom sink faucets. The workmanship is top rated. He is an experience craftsman. The price for the job is reasonable and fair. You will not be disappointed. I will definitely call him again for all my plumbing jobs. Great Job Kyle!

Richard H.

05/12/2023 12:00:00 SA

Franco and Steve were spot on professional. Ace responded in less than an hour to our shower issue. The problem was explained and they fixed it without disturbing the existing shower enclosure or demo to other apartments that would have made their job easier. We are very grateful for their patience and respect for our property. This is just another reason why we have done business with Ace for more than 15 years

LaVonne J.

5/30/2023

Kyle arrived on a same day appointment for a couple of minor issues. I expected an assessment and an appointment for actual service sometime later. He saw immediately that I had drain and shower head issues that could be fixed quickly and did so. He is pleasant and efficient and gave me some helpful practical advice to maintenance on my own. This was my first time using Ace and I am very impressed.

Brian R.

6/28/2023

I called this morning about a leaky drain in the shower/tub and by 1:00 p.m. I got a call from Kyle Kellum and he asked some very good questions and came by to look at the situation. He was kind and knowledgeable and answered all the questions I had. This was not the first time I had used Ace Plumbing and Rooter Inc. They certainly employ kind, knowledgeable, and thorough plumbers!

Norman N.

11/13/2022

From the office to the technician, my experience with Ace was excellent. Ace was one of the few companies who answered and was able to dispatch a technician immediately.

When our technician, Shamir, arrived, he was personable and knowledgeable. Based on my description of issues, he was able to quickly diagnose the problem and clearly explain the proper course of action to resolve the problem - even taking me step-by-step through the process.

Shamir proved to be an experienced and knowledgeable plumber and was also a pleasure to have in our home - he took the time to interact with my young son in a friendly manner while also taking care of the job quickly and cleanly.

Samuel M.

03/02/2023 12:00:00 SA

Ace plumbing has been nothing but fantastic to work with. All thanks to Kyle Kellum. Absolutely outstanding work, always professional, bright smile on his face, and a great representative of the company. Couldn't ask for anything more! Thank you Ace, and especially thank you Kyle!

Nathaniel C.

11/19/2022

Ace sent somebody over. They arrived super fast to help with a leak detection. The person had no idea how to do leak detection, didn't have any of the equipment necessary to get the job done, ended up cutting a hole in a radiant heating floor that caused a separate and new leak which is going to be significantly more expensive and difficult to fix now. Complete incompetence.

If you need your sink unclogged they might be able to do that, but don't hire them for anything more complicated then that.

Update:
Updated from 1 start to 3 stars. The owner Jonathan reach out to me to make things right. He apologized for the poor experience, took 100% responsibility for the issues I had, and was responsive and thoughtful. I really appreciated how quickly he responded and how focused he was on finding a path to make things whole. Thank you!

Celeste J.

6/20/2023

We had a major flooding problem during heavy rains. We live on a steep hill in San Francisco and the rain water cascades down the street towards the storm drains at the bottom of the street. As it does, it pours toward our low lying garage. We had a trench drain installed several years ago, but it was not capable of draining during these have rains. I called Ace to assess the situation. The plumber clearly described why I was having problems with the current trench drain and suggested a larger version that would drain directly into the sewer pipe, as opposed to the one we had that drained into the garage scupper. The proposal price was fair, so I hired Ace for the job. The crew showed up early and got the drain in place and hookups completed on day one. The cement crew finished the job on day two. They worked efficiently, cleanly and expertly. We were thrilled with the result. Out of curiosity, I decided to test the drain by tossing a 20 gallon bucket of water down the driveway. The flood disappeared instantly down the new drain. I highly recommend Ace for your job!

Raymond R.

4/14/2023

Amazing service and response time. Oscar and Franco were extremely friendly and got the job done in no time. They didn't try to overcharge or inflate the cost. I would 100% recommend them to anyone. Loved my experience.

t r.

07/01/2023 12:00:00 SA

I had a sewer backup. They came right away. Herman was very professional. He went to work immediately after a visual inspection. He snaked the sewer lateral from both inside and outside. He was outstanding. Very conscientious and clean. Wore boot covers inside and was mindful of being clean inside when outside gear was brought in. I would call in them again in the future.

Richard M.

3/14/2023

Woke up to a spreading puddle of water on the bathroom floor--a busted sink angle-stop. Even at 7:15 am Ace answered (Chelsea on the phone was great, kind and upbeat) and arranged a 2-4 pm window for service (which was fine, considering storm conditions outside). I asked Chelsea if we could be put on a waitlist if anything opened up earlier and lo and behold, got a call around 11:30am that Franco could come at noon. He did, with crew member, and fixed everything, with two new stops, within 45 minutes (part of which time included hunting down the main shutoff in the underworld of this rickety 110-year-old San Francisco 4-condo building).

In short--Ace is terrific and Franco & Co. deserve highest praise--wonderfully professional, clear in explaining everything, superbly helpful (cueing me into the location of valves for future emergencies, for example), and great with suggestions for further improvement to the feed pipe etc. I would turn to ACE in a minute for any plumbing issue. Highly recommended Bravo!

Mei-ying W.

12/13/2022

My husband and I were introduced to Ace Plumbing services when we became home owners over a dozen years ago. The plumbing staff have consistently addressed our issues, whether it was a wall pipe needing to be replaced or a backed up toilet.

Our regular plumber, Phillip, consistently goes out of his way to help us. In our previous home, we discovered a slow gas leak from old pipes needing to be replaced. He went out of his way to shift his schedule around to address this urgent project and held a high degree of skill and professionalism until the issue was corrected.

Most recently, we met a different plumber, Jordan. He answered our call as his last job of the day, and addressed our slow to drain shower with that same level of attention to detail. Thank you, Ace Plumbing & Rooter!

Nelly H.

2/28/2023

The pipe in our bathroom was leaking. I noticed it when I saw that the floor had a huge puddle of water. I called Ace Plumbing & Rooter. I received a text about an hour later saying Kyle Kellum will arrive shortly. Kyle came and immediately diagnosed the problem of why it was leaking. He fixed the problem and everything is back to normal! Thanks, Kyle!

Whenever I have a plumbing problem I call Ace Plumbing and they're here shortly!

Vanessa M.

4/26/2023

The toilet of the office I work for was clogged today so we called Ace Plumbing immediately because we simply could not spend the whole day like that (we have a lot of students and classes going on, so we needed that fixed asap). They warned us that given the high demand, would probably be difficult to find someone immediately, but less than one hour late, boom: our hero Kyle Kellum showed up and fixed everything. Very professional and friendly, I highly recommend. Thanks Kyle and the Ace Plumbing team :)

Coco C.

01/10/2023 12:00:00 SA

Last Sunday, my washing machine backed up immediately while draining during a wash cycle. My usual plumber that I relied on for many years sold his business last year, so I was in need of a new plumber. I knew Roto-Rooter was available on weekends, but the first appointment they could give me was for the following day (Monday), and they quoted me a very high hourly rate.

Using Yelp, I contacted several plumbers with great reviews, hoping for at least a Monday or Tuesday appointment (in light of the current rain storms), and reasonable rates. To my surprise, Ace Plumbing & Rooter worked 7 days a week, and was able to schedule me with a visit for a free estimate that same afternoon. I had the option to accept the estimate, and proceed with the work immediately, or go with someone else. Leo Soto came out and diagnosed the problem - a clog in the standpipe. Leo's estimate was very reasonable, and he proceeded to clear out the clog, taking only 20 minutes. When I asked Leo about one of my loose toilet handles - I thought I needed new parts - he fixed it free of charge, and new parts were not required.

I really appreciated how prompt and responsive Ace Plumbing was to my plumbing needs, and how respectful and knowledgeable Leo was.

My washing machine works fine now, and I have a reliable plumber again!

Joanne M.

3/23/2023

The shower drain clogged and I had tried numerous things to unclog it with no luck. Drano, enzyme, and, looking back, I laugh at this puny little plastic thing I attempted.

I called Ace, as I previously had a good experience with them. Some neighbors had previously recommended them to me as well.

This job, Carlos arrived and attempted to snake it. Turns out, it ended up being a bigger job than just a snake. He called for backup and Jaime and Alberto arrived.

Long story short, Carlos and the team got the job done. Carlos kept me in the loop, as I had asked for updates on what he was seeing (and what it would likely cost me). They were all courteous, kept my floors in the house tidy, and even left my bathroom clean. I have no idea how, but they also managed to keep the garage clean when I know they had a good amount of water to drain.

Thanks guys! I hope I won't have to see you guys again anytime soon (because I hope our pipes all stay open), but when I need a plumber, you'll be hearing from me!

TL;DR- had clog, and ace plumbers got the job done and left the place clean! Will be calling them again for future plumbing needs.

Jordan L.

06/12/2023 12:00:00 SA

Had a clogged kitchen sink drain that I tried to unclog myself. To no avail I reached out to Ace and they connected me with the technician Kyle who came in and snaked the pipe masterfully. Overall great experience, slightly more pricey than anticipated but for a job well done, worth it.

Tony T.

08/09/2022 12:00:00 SA

Absolutely fantastic, from Danielle who took my first call at 11am on a Tuesday, to Franco who arrived by noon and finished by 1pm.

My pipes had seen their fair share of stuff that should never go down garbage disposals (grease, vegetable skins, and LOTS of coffee grounds--TIL). Franco gave me a choice between snaking the drain (which I've done a couple times already in the last several years only to eventually have clogs again) and hydro jetting the pipes (which do a much better job of cleaning out the gunk). For the hydro jetting he gave estimates that at first admittedly gave me sticker shock until I went online and discovered that it's actually very competitive pricing for the area and put me at ease.

In the end, Franco was professional, efficient, quiet and extremely friendly. And to top it all off, he noticed our kitchen faucet assembly was loose, and offered to fix it up for us while he was down there--it was a chore I had been sitting on for weeks, so I was ecstatic about his offer!

Well done, Franco and the whole team at Ace!

Ziyan C.

08/12/2022 12:00:00 SA

Jonathan is really nice and responsive. He was recommended to me by a neighbor who appreciates his communication and reasonable prices. Jonathan sent me one of this workers to see if I needed to change a wax ring in a toilet and together we determined that this work wasn't really needed. He also showed me how to tighten the toilet bolts myself. He also offered to do this work as well. FYI, it would have been $250 to tighten the bolts, $325 to replace the wax ring.

Garrett L.

10/13/2022

Ace Plumbing has been fantastic from start to finish. From calling in at 11am, to receiving Kyle within the hour, everything was very smooth.

My drains were clogged but only needed a bit of plunging, and Kyle just went ahead and did his magic. No condescending remarks, was efficient, and also taught us a thing or two.

Kyle was amazing. He was friendly, super helpful, and most of all, very patient. Thanks again Kyle and your team at Ace, we will be back in the future!

Barbara H.

11/03/2022 12:00:00 SA

This morning ACE PLUMBING IN SAN Francisco on Taraval SENT FRANCO TO fix my garbage disposal which was plugged. Franco was exceptionally professional, highly skilled at his trade, and fixed the problem in no time. We have company coming so a garbage disposal out of whack is the worst night mare -- you cannot cook or run water because the drain was plugged.
Absolutely highly professional & skilled Work and very friendly . I will always ask for Franco at ACE PLUMBING for any future plumbing issues. I highly recommend him!!!!!

Stephanie H.

01/11/2023 12:00:00 SA

Thank you to Kyle for his quick and honest work to get our washer hook up sorted out! Will be using Ace again for future plumbing needs

John S.

06/09/2023 12:00:00 SA

David from Ace Plumbing showed up first thing in the morning to provide an estimate on re-plumbing the corroded kitchen sink drain and disposal, and I decided to let him do the work right away. He put in 2 hours of hard work both fixing my initial sloppy attempts at the repair and expertly installing new fixtures, all for a reasonable price. He was very friendly and patiently answered all of my questions. He also showed me the substantial difference in sturdiness between the plumbing fixtures he supplied and the flimsy, thin-walled ones that I had purchased from the local home repair store. I would definitely seek out his assistance in future plumbing work.

Annabelle B.

06/09/2023 12:00:00 SA

Fast response, no long wait for service, and Carlos fixed our issue so quickly! Great service. Would highly recommend Ace Plumbing and Carlos!

Jamie D.

09/02/2022 12:00:00 SA

Jordan from Ace Plumbing was amazing! The whole experience was so easy and extremely professional. We had a clogged drain issue. Jordan diagnosed it quickly, made sure I understood my options and fixed the problem. Everything was cleaned and put back upon departure.

Scheduling the appointment was a breeze. One phone call, appointment options and a heads up that if there was an option to arrive early, I'd be contacted to confirm.

I highly recommend Jordan and Ace Plumbing!

Jennifer X.

8/13/2022

I am extremely satisfied with the entire process of working with Ace Plumbing! I live in an older home and called due to having a leak in the basement. I was impressed when Eugenio took the time to explain the issues with the old pipes and former (poor) repairs that had been done in the past. Eugenio explained why my shower was not draining.
In the office, Chelsea was friendly and helpful every time we scheduled times for repair and inspection. Eugenio and Oscar M. worked diligently throughout the day and worked into the night to complete all the repairs. They even repaired the pipes in the light well and on the roof! When they found additional repairs, they took extra time to address and repair these too, without any extra charges! They truly went above and beyond!

Dorothy V.

3/24/2023

Greatest service ever. I had 2 different emergencies and they resolved them almost immediately. Very professional and efficient. Highly recommend this company for the best plumbing service in San Francisco.

Carlos was the technican that has done the work for my plumbing needs. He is efficient, responsive and very detailed in his work. He always takes time to explain the issues and the solutions. I am so pleased with his service, and always ask for him when the need arises.

TL R.

06/04/2023 12:00:00 SA

Emergency repair, 8am Sunday 6/4/2023. Receptionist nice and helpful; David the plumber arrived within thirty minutes, courteous, professional. Broken supply line on toilet, replaced with new; and cost was a great deal for it being a weekend.

Colin G.

3/21/2023

Philip Seiler got here very fast, and was very informative as to my problem..
It was a little more involved to get my problem fixed, but he stepped up and went the 'extra mile' for me...
Highly recommended!

Gary L.

12/11/2021 12:00:00 SA

Well, I tried to surprise my wife and install a new faucet on the bathroom sink! Installed with no problem. Then I tried to install the new drain mechanism/pipe that came with the faucet and that's when it went downhill! When I loosened the nut on the p-trap pipe (u-shaped pipe) the threaded end of the pipe that goes into the wall crumbled into pieces and that was the end for me!

I called Ace Plumping because they were the first 24/7 plumber I saw on Yelp, but it was after 10pm so they paged the on-call plumber. So a few minutes later I got a call from Eugenio and I explained my mishap. But after hearing the story he was honest and told me that since this wasn't really an emergency (meaning my house wasn't flooding) that I should wait and call after 8am the next morning to save myself some money since they charge a little more for after-hours calls for them to just show up. So I'll be doing just that!

I really appreciate Eugenio's honesty and concern to save me some money. And he was right, this wasn't an absolute emergency. So it can wait. I just wanted to say thank you to Ace Plumbing and Eugenio for not trying to just make a quick buck off of me. It's refreshing to see that there are still companies out there that value honesty and integrity! I will be calling them for sure! Thank you Eugenio!

Jessica C.

02/05/2023 12:00:00 SA

I had a leak from the roof and I wasn't sure if I needed a plumber or roofer to help service. They were very responsive when I submitted my request online and called me a few days before my scheduled appointment to see if I was available for them to visit sooner. Kyle Kellum came and was professional and answered questions I had. He was honest that it wasn't a plumbing issue and I needed a roofer. I would definitely reach out to Ace again if I have any future plumbing issues.

Sally S.

02/03/2023 12:00:00 SA

Franco was very helpful! He came to look at our broken disposal and actually helped us fix the problem without replacing the whole unit. Really appreciate him saving us the money. Will use Ace Plumbing again!

Margie L.

7/13/2023

I came back from vacation and noticed right after using my garbage disposal that i had a pool of water under my sink. It was the last thing I wanted to deal with. I saw the great reviews for Ace on yelp. I called, got through to someone immediately, and they said that a technician should be there within an hour. Within the hour, Franco and Franco Jr. were at my house. Franco reviewed the equipment, explained what was going on, and gave me options. I asked for the disposal to be replaced. Franco and his son had a replacement garbage disposal, and did all the work necessary to replace. He tested all the water sources [sink, disposal, dishwasher] to make sure all was in order. One of the best things about this event was Franco's great customer service and the timeliness. The work was done within an hour. It's refreshing to have a company that is responsive, friendly, knowledgeable and professional. I highly recommend.

Prof H.

5/16/2023

Franco and his team (Franco Jr and Rory) were great. We had a leak in our kitchen ceiling. They were very prompt, responsive and did a really thorough job replacing the pipes (that were corroded due to water leaking out of a faulty joint) - it was a day's work and they explained what they had done, what needed to be done to make sure the area is dry before having a contractor replace the sheet rock that had to be removed during this process. Our only issue was they hadn't stayed on to ensure that the main water supply to our unit was completely shut off when they came to examine the leak the previous day. This resulted in further water leaking onto our carpet overnight. Overall though, we would certainly recommend them.

Vanessa M.

11/10/2022 12:00:00 SA

No No and No my toilet did not flood the possibilities of it flooding were 33 percent out 100 percent though.

It could not flush correctly to be accurately Call them and copy the line out, by coping people u can easily get a license plus a business and a job.

My observant personality told me to youtube my problems before I call them it is last last resort because I am obviously smarter than u.

Idiots!

Mike W.

01/12/2023 12:00:00 SA

Kenner was great! He came in and gave a quick and reasonable estimate. He also gave me several options before recommending his preferred approach. It all made total sense. The prices were very reasonable and the work was quick, fast, neat, and complete. Thanks Kenner for an incredible experience!

Kelly B.

12/05/2022 12:00:00 SA

Ace Plumbing came through when one of the other plumbing companies I had called never showed. Franco came within a half hour. Unsure if the price was competitive ($350 for snaking a sink) but he got the job done fast, efficiently, he was honest (when he initially looked at the scope of work, he said there may be an additional repair that would cost more money, but in the end, he said that repair was not necessary) and he was very friendly to my 2 dogs and 6 month old baby. Thank you Franco! I will definitely call Ace Plumbing again for my plumbing needs!

Polly W.

04/02/2023 12:00:00 SA

Kyle Kellum came over immediately and fixed my plumbing quickly. Saved my Sunday from flooded floors!

stykkisholmur t.

01/09/2023 12:00:00 SA

We found out the hard way during the recent storms that our sump pump was not working properly. Called Ace Plumbing to schedule a time someone could come by to give us an estimate. It was easy to schedule with the dispatcher and the plumber came on time on the day. However, the plumber they sent could not have been more apathetic or disengaged. He barely said anything and did not have many recommendations on how we can address our issue. When we asked him questions, his answers were not very thorough or showed any particular knowledge about sump pumps. This led us to believe that he may not have had much experience with them. Based on this interaction, we had doubts about the quality of work he would do.

Linda P.

5/24/2023

Plumber fixed problem with clogged dishwasher hose that was causing water on counter. Arrived on time, was friendly, and efficient.

John G.

8/22/2022

Kyle did a great job! These are my go-to plumbers!
Outer Sunset Aces...................................!!!!!!!

Carol W.

1/14/2022

This is an update to my previous review. After removing a clog in my toilet there seemed to still be an issue it was identified that the toilet was broken that something was jammed inside. That ended up being the case. It was an old toilet that had numerous backups.

He had his plumbers come out on New Year's Day. They attempted to find a toilet and all stores were closed. Esteban an Joel after searching for an open store were able to get their friend who manages a store to open it to sell them a toilet for me. What a blessing the toilet is amazing and fits perfect. They did a great job and were kind.

On another note simultaneously there was an issue within our building. One of the tenants had some kind of a leak and it was looked at by the PUC. They said nothing was turned off but it had been. The day the PUC came out my hot water stopped working and pressure went to nothing.

I asked if they could check what was going on. They determined that the water was turned off at the street level. It took some time and I am grateful. However they could not turn it back on because they needed to know if the turn off was for a reason so the utilities company had to be called, my landlords approval was needed as well as to be sure people in the building were home in case a faucet was left on because everyone was on vacation.

For the next few days I took showers at friends houses, followed up and got approval my landlord.

They came immediately when I got the approval and checked!

This company has really gone above and beyond for me. There is another review by me from before as well. I attached it in the photos.

Colin James H.

03/02/2023 12:00:00 SA

We were out of town for a while and when we returned, our water wouldn't heat up. The pilot light was out.
So I followed the instructions for lighting the pilot light and did it 4 times.
No spark nor pilot light could be seen.
Kyle from Ace showed up.
He looked it over and then we discussed 2 options. Right away he noticed a very tiny leak in one of the pipes and that one of the valves was not up to code.
He told me exactly what he would need to do and why he had to do it.
My landlord opted for a new water heater and the replacement of what he had suggested which was a smart idea.
Kyle was knowledgeable, efficient, to the point and fast. Clearly he takes pride in his work and it shows!!!!
This 5 STAR review is for all of you employees out there in any service field that perform mediocre jobs.....follow Kyle and you'll be around for awhile.

Adam C.

01/04/2023 12:00:00 SA

Ace Plumbing has provided consistently fantastic service for us over the years. We have had multiple plumbing emergencies that they have addressed quickly and professionally. They are great communicators as well. Sean has been a life saver on multiple plumbing emergencies for us, and Jaimie and Alberto were also great. I highly recommend!

Nate H.

12/06/2022 12:00:00 SA

Leo Soto and Ace Plumbing were great. Leo came on a Sunday morning to stop a leak, diagnose the problem, and several times to fix our broken instant hot water unit. He figured out that the whole unit was not broken (saving us $400 for a new one), and only needed a less expensive filter. He cleaned out and fixed other gaskets and pipes that were showing wear and on the verge of leaking. Bought required parts. Came back several times until the job was done. Kept us in constant touch via cell phone and always on time. Dispatch and office staff are great too -- prompt responses, even on a Saturday afternoon! It's hard to find a good plumber. This company is great.

Marcus T.

02/03/2023 12:00:00 SA

Shamir was extremely helpful. He came in, solved the issue immediately and even taught me a more effective plunging technique.

5 stars easy.

Olivia T.

11/13/2022

I woke up one morning to a puddle around a toilet on 2nd floor and then a few hours later there's a puddle downstairs in the garage directly beneath the toilet. I reached out to Ace Plumbing and originally they said the earliest they have availability was two days, but they did a little scheduling magic and was able to send someone that day few hours after my call. Kenner came and assessed the leak - found it immediately... it was a cracked toilet! I thought toilets cracked only in Bourne Identity fight scenes. In any case Kenner was able to come next morning to replace the toilet and opened some spots in the garage ceiling downstairs to drain the accumulated water under the toilet.
I really appreciated that Ace was able to help me so quickly, and they were really helpful in texting because I am hard of hearing and can't hear on phone.

Caitlin M.

01/03/2023 12:00:00 SA

This review is for Carlos (Gio) and Ediberto. We discovered a leak the day after Christmas and called Ace Plumbing (our go to plumbing service!). They sent Gio and Ediberto the next day to replace our old, leaky toilet with a brand new Toto. Gio and Ediberto are absolutely fantastic - very responsive, prompt, and efficient. It was such a relief to not have to think about the leak and get a much better brand new toilet installed the very next day. Cannot recommend them enough.

Mimi D.

3/16/2023

Kyle. The man. The myth. The legend. Kyle is a god among all plumbers. Great service. Kyle goes above and beyond to articulate and explain everything. All around great experience. Thank you ace for sending me kyle

Jennifer J.

05/12/2023 12:00:00 SA

They are amazing. They came the next morning to fix a clogged toilet. They fixed it quickly and effectively and he (Oscar) was nice enough to clean up for me. Very courteous, professional and trustworthy. I will absolutely use them in the future. I mentioned them to my sister-in-law and to some of my colleagues and they all also raved about them. Highly highly recommend them!!! Ask for Oscar or Joel if you can.

Drew T.

12/10/2022 12:00:00 SA

Omar can by same day as we called to sort out our normal run of the mill drain clog and got us back in action within the hour. Great service, communicative, and good value. Highly recommended, and will be using them next time we have an issue no question.

Megan M.

10/26/2022

Ace Plumbing & Rooter is great! They responded to my inquiry very quickly and sent over Eugenio to fix my bathroom sink. Eugenio did a great job and was very professional. I would definitely recommend them to anyone who is looking for a plumber in SF!

Cheryl S.

2/13/2023

I am very happy with this company. They respond very fast. I had both of my plumbing issues resolved same day and very quick turn around. I had too plumbers Jared Barrett did my garage meltdown and David Garris completed my kitchen sink repair. Both were very nice polite and above all else professional and proficient in there jobs. I highly recommended ACE Plumbing & Rooter. I will be using them again in the very near future to replace a bathroom sink.

Jonathan M.

11/09/2022 12:00:00 SA

After having three different companies come out and not be able to fix our shower, Shamir came and gave us the most thorough and detailed run down of what our issues were. He installed a new shower system for us that I wish we would have been offered from other companies in the first place. This has been the easiest and best experience we have had so far with any plumber and plumbing company. Thank you again Shamir

Mary Irene Z.

05/08/2023 12:00:00 SA

Ace is amazing, always....very timely, very available, great follow through. We have used them for 10 years. But today, we had an even greater experience than usual....Franco and Franco Jr came to do the plumbing service. They were perfectly professional, efficient, kind....so far beyond expectations. From now on we will ALWAYS request Franco and Franco Jr. They are the very best!

Yifan G.

10/31/2022

Kyle was great! He came in and replaced our food disposal (which he also taught us is a freaking sales pitch) in record speed and was very friendly! Great service!

Danny W.

4/13/2022

Ace Plumbing is super awesome! They got the job done within minutes. When you call, you'll get dispatch, ask for the tech - GEORGE W! He was very professional, reassured that he can fix it. He explained it in details and layman's terms to me so I understood what happened.

George W - thank you for your help!!

Katie M.

01/05/2023 12:00:00 SA

Kyle and Lina came over to reseal and reinstall a wall mount toilet. They were efficient, thoughtful and lovely to work with. After calling around and getting egregious quotes from Plumbers who had never tackled a wall mount before, I was very happy to have Ace come along and save the day.
Thank you!

Andrew J.

11/06/2022 12:00:00 SA

Late night repair for a multi unit apartment in UpperMarket/Castro neighborhood. Call back time reasonable. After hours / emergency pricing expectedly high, but service was good. Mario the technician was a good communicator, a excellent problem solver and seemed like a nice guy. Job was well done. Thanks, Mario! We would use this company again.

Rolando P.

10/18/2022

Kyle was awesome at root causing and fixing my plumbing issues. Great communication and thorough explanation. Thank you Kyle!

Chris D.

10/05/2021 12:00:00 SA

Had to use these guys a few times. The first time I was having an issue with my toilet. I was a little disappointed as the technician was pretty late to our appointment. However, it was a minor issue and due to the inconvenience, he didn't charge me to fix it! So I knew if I ever had an issue in the future, these folks would be the ones I would call.

Fast forward a year and my sink had been filling with water due to a blockage in my building. The water began to flood my apartment every time someone turned on their water. They gave me an after hours emergency appointment and the technician was on time and cleared the blockage. He was professional and showed me how the blockage was due to the building's pipe and not mine. By explaining this I was able to get my HOA to pay for the repair!

Several weeks after he left though, something got knocked around during the repair leading to my dishwasher to leak when I ran it. When the issue arose I gave them a call and he came back out. Only to discover that the initial issue was minor but led us to discover a more serious issue which would have lead my dishwasher to flood my unit. He fixed both issues on the spot and everything's been working great since!

Very happy with my Ace experience!

Jenna E.

9/25/2022

Jordan came out on time and was very professional. He did a fantastic job at letting us know what the problem was with why our hot water did not turn on. He explained everything clearly and helped us to learn how to address this problem with our other faucets. I have been in contact with other companies who seem to price gauge and this was not the experience with this company. Jordan was fair, trustworthy and informative. I trust them and will be sure to call them again for any plumbing needs I have in the future. Thank you Jordan for the excellent care:)

Michelle O.

12/06/2022 12:00:00 SA

They've been my go-to for decades. Their pricing is very reasonable, they are very responsive and clear communicators.

Rina J.

10/26/2022

Our toilet flush busted, wouldn't stop running water and the sound was keeping our baby up at night. We called Ace Plumbing and were expecting someone to come later in the day, But Leo called and said he could come earlier if needed. He was so nice, professional and so quick in diagnosing the problem. After walking me through the issues he fixed it all super efficiently and for a very reasonable price. I would highly recommend Ace Plumbing, and especially Leo, for any plumbing needs in a heartbeat.

Thank you so much Leo!!!

David A.

10/30/2022

I have used Ace Plumbing & Rooter before on numerous jobs. Franco is always very professional and gets the job done! What started as a new floor drain in the garage and a newly added trench drain turned into 30 feet of cast iron sewer line replacement, additional exterior cleanout, backup valve, new Driveway and 9 sidewalk concrete squares replaced. Of course permits pulled. So relieved this is all done and it turned out beautiful. I will not hesitate to call Franco and his crew for future work. And props to Chelsea at the office that is always so friendly an an essential part of this operation.

Lacy T.

3/27/2023

Ace Plumbing was fantastic to work with. They were able to fit us in quickly after a plumbing issue in our condo which resulted in water all over the floor. Franco was very professional when he arrived and went above and beyond in his service. He quickly diagnosed the problem and was able to fix it rather speedily. He answered all my questions and was very thorough in making sure the issue was truly fixed before he left. I felt he treated our space as he would his own and his care was greatly appreciated. We would 100% use Ace Plumbing again. Franco was fantastic.

Joseph M.

03/02/2023 12:00:00 SA

I had a problem with my kitchen sinks. Both backed up, with no immediate solutions available. Then I called Ace's and they were able to get out to my house that day within a couple hours. One of their plumbers, Kyle K. went to work right away and told me what needed to be done. After snaking out the pipes, Kyle told me what I needed to do in the future to prevent clogging. Very cool guy

Jonathan L.

12/24/2022

Kyle and Jose did a great job getting to the heart of the problem - a GIANT hair clog stuck in our water line - and stuck it out until the water was draining again. Thanks!

N Y.

03/08/2022 12:00:00 SA

Look no further than ACE Plumbing.

We had a fairly simple gas line replacement which ACE replaced promptly and at a reasonable cost. It was the craziness of working with our contractor and the city inspectors, on our seismic retrofit, where I really appreciated the communication and professionalism. ACE always took my calls.

For our final inspection, Israel@ACE arrived early and had the system test ready for the SF city inspector. Jonathan@ACE also stopped by to offer reinforcement. After passing the gas test, the city inspector added one more item to 'fix' and ACE took care of it right away.

If you have ever had to deal with SF city inspectors...you understand it is never easy. Thank you ACE PLUMBING!

Alex R.

3/15/2022

Not enough kind words to extend to George and ACE plumbing team.

ACE was great in comparison to the property management group I was working with. My bathroom had raw sewage coming up in the bathtub and toilet; after my property company shifted the blame elsewhere and prolonged finding a solution, ACE came to the rescue, more specifically, George and the woman in the office Phyllis. Both of them were extremely communicative, prompt and friendly. They helped set up the times to visit the property, arrived on time, and communicated next steps to me despite that being the responsibility of the property company (which they didn't do). George even helped clean part of the bathroom up for me when he found out the property manager's reluctance to have someone clean the sewage up. Thank you ACE for being the one grounding and helpful group in this whole fiasco!

D C.

6/29/2023

I manage an old apartment house in San Francisco, and I have used several different plumbers during my 20+years of management. By far, I like working with Ace for plumbing needs. After my call to Ace, they coordinate directly with the tenant for repairs, then call me diagnosing the problem and cost, repair the problem, then I pay online. So efficient. I have also met with Ace plumbers at the units in the past, and their team was always efficient and friendly. Recently, I had a water heater leak in one of the units, and Ace coordinated directly with my tenants for entry into their unit. It was a weekend job. An employee Carlos Diaz kept me informed of the progress. I requested that Carlos check the water heaters in the other units while he was at the building, and he quickly installed another water heater in another unit, which was very old. I highly recommend Ace and Carlos Diaz for making my job easy.

J C.

09/07/2022 12:00:00 SA

I wanted to update my review after I spoke with Jonathan, the owner of the company. He was kind enough to contact me to troubleshoot my complaint. He explained that the new billing system that is now done electronically was still getting the kinks worked out, and was able to refund me for what was overcharged. He was also willing to recheck the work and even come on the holiday which was not necessary. Always talk to the boss if there are any concerns. He was very professional and quick to address the issue.

Marisa M.

12/07/2022 12:00:00 SA

My bath faucet was leaking heavily whenever I took showers and Ace Plumbing came over within and of my call. They reviewed the problem quickly and gave me a free estimate. I decided to go with them for the service since they happened to have a replacement faucet in the car and were knowledgeable of how to resolve the problem quickly. Thanks!

Tita A.

08/07/2022 12:00:00 SA

I was impressed by the promptness of their reply to my emergency request. It was a Sunday, and in less than 20 minutes, they arrived!

It was Kyle K who came to provide the service. Very professional and after I explained what I needed, he provided a recommendation on what would be best to do moving forward.

Kyle replaced the heater tank and did it neatly and under an hour. This guy knew what he was doing! He was likable and polite.

So glad to have him provide the service! I strongly recommend him!

Kyoko U.

9/15/2022

They were very responsive and quick to get the job done. I called the Ace Plumbing to request a quote. They told me they could send me a plumber on the day of. I was not home that day so had a plumber come the next day. Kyle the plumber who came to my house was friendly, professional and quick!

Reza T.

10/24/2022

Kyle did a fantastic and quick job to replace the water heater. He figured out the problem fast. He was friendly and professional.

Crystle W.

10/11/2022 12:00:00 SA

Their team is very responsive, timely, and friendly. I didn't feel oversold or pushed. The plumber they sent out was knowledgeable and able to figure out what my problem was.

Ausra S.

11/07/2022 12:00:00 SA

Great service! Responsive, fast, efficient, no nonsense kind of service. Took care of my problem promptly, offering competitive pricing. Joel was great at keeping things on track, Lino was great at doing final touches. Too bad I didn't get everyones names to thank them for their great work even with the light rain falling - no excuses - job was done as planned and completed promptly.

Bianca F.

9/25/2022

We had a clogged drain which my husband tried to fix which then turned into a leak due to the washers breaking. I called Ace they answered quickly and told me they could have a person out by the next morning. Mario came earlier than the arrival time which was awesome, he was friendly, funny and he fixed our sink extremely quick. He gave us options on ways we can go about fixing our problem being that our pipes are dated and helped us save money. All and all I will absolutely be calling for Mario again when the next thing inevitably breaks. Thanks for the fast and friendly service.

Laurence B.

01/02/2023 12:00:00 SA

Ace Plumbing was great. They responded quickly and sent Omar out. He resolved our problem that day, and when something wasn't quite right, I called about my concern, and he came back first thing the next day and made an adjustment. The system has been running perfectly since. I highly recommend Ace Plumbing.

Lisa L.

10/17/2022

This is an overdue review from our first visit by Ace this past July. Around 9 pm we realized something was wrong with our water heater because hot water was pouring out from our garage onto the sidewalk. While my husband tried to turn off the water, I called around to all the plumbers I could find on Yelp. I either got vmail or was told no one would be available until the next day. We decided to go to bed since the water was now off.

The next morning I started calling again at 7 am, and only then did I realize that Ace had actually called me back the night before and had left me a vmail! My phone silenced the notification so I missed it. I called Ace back and they were able to send Franco by 10 am. Franco is very friendly and got the problem sorted out immediately. Our internet research told us that the water heater was likely dead, which Franco very quickly confirmed. We then went through some hot water replacement options, pros/cons, etc and even talked through electric options, and quickly settled on a gas one they had in stock.

Franco called in his team and they delivered the new hot water heater and had it installed by 11:30! It was amazing and we were so relieved that it was so fast and seamless because we had heard nightmare stories from friends who had worked with other plumbers. Highly recommend Ace and Franco!

Jonathan S.

11/21/2022

Ace was recommend to us by our neighbors who have used them in the past.

Shamir came out to diagnose a sink drain line that was clogged and backing out another outlet in the house. Shamir was very professional and friendly and solved the issue quickly. He explained exactly what he thought was going on and provided for us a few helpful recommendations on how to keep things operating smoothly in the future. Would definitely work with Shamir and Ace plumbing again!

Kaytee D.

8/30/2022

Great service in an emergency situation. When our sewer line began backing up into our garage and laundry room on a Sunday morning we tried 1) calling our regular plumber (couldn't come until Tuesday) and 2) a service that prominently advertised they were available 24/7 (they weren't). We found Ace, who said they would have someone to our home in two hours. They arrived in 45 minutes. Kyle took care of the problem and explained to us what he was doing and why. Within an hour of his arrival everything was fixed and we were able to get back to our weekend. How terrific was that!?

Dennis C.

11/17/2022

Ace Plumbing & Rooter was extremely responsive to getting someone on site to address my clogged bathroom sink and corroding pipes. Shamir was fantastic in promptly and professionally replacing the hardware and suggesting tips to prevent future clogs.

Ravi K.

9/18/2022

I am very happy with the responsiveness and service from Ace. I had an emergency situation - I arrived from a trip and found water gushing out of my water heater. I called around. Ace didnt have a free field tech but were nice to take my contact information in case something freed up. Luckily for me it did - and their field tech - Kyle - arrived within an hour.
I was very impressed by the efficiency, professionalism and attention to detail that Kyle showed. He answered my questions, and got a new water heater installed, making sure of details like minimum vent pipe angles, and was done within a couple of hours.

I R K.

9/17/2022

Eddie was 15 min early, which was great for me - when does that ever happen?

He looked at both my separate plumbing issues and showed me a simple DIY fix for both. No charge!

I've been a paying customer with Ace for a few years. Today's experience was yet another reason I love these guys.

Daniel P.

10/05/2022 12:00:00 SA

Ace Plumbing was quick to respond and quick to send someone out. It took 2.5 hours from the time I called until the plumber, Mario, left the house after successfully unclogging my bathtub and kitchen. Mario was both knowledgeable and friendly. Another plumber was unable to fix the issue, but Mario knew exactly what the problem was and came at it from a different direction with a different tool. Well done.

Ryan C.

03/12/2023 12:00:00 SA

My man Kyle fixed my toilet very efficiently. He also gave me some tips for future. Kyle is really good and I would recommend him to anyone!

Nicholas W.

12/15/2022

I have used Ace for several jobs now including snaking a bathtub drain, fixing a balky toilet, and powerwashing a clogged gutter downspout. I have consistently found them very responsive and effective. They get back to you quickly about service requests; they arrive promptly, and often can offer an earlier service time than initially promised; they explain clearly what they are doing, how, why, and what it'll cost; and they come equipped and skilled to get the job done without having to come back. I've had other local plumbers fail on all these counts, especially on sending properly trained and equipped people to solve the problem on the spot.

The downside: they are pretty expensive, with even small jobs typically running several hundred dollars. But this is San Francisco, good skilled labor is never going to be cheap here, and it's worth it for someone with the skill to immediately save me time and trouble.

Terrence W.

2/14/2023

Called Ace to diagnose an upstairs shower leak. Kyle came out and did a thorough check. The issue turned out not to be a plumbing issue. Did not charge for the trip out and did a good job of explaining why he did not suspect a drain/pipe leak based on what he saw and location of water drip.

M. H.

2/13/2023

Kyle did a good job snaking out the clog in the drain of my building's sewage pipe. I recommend him!

Damara R.

12/08/2022 12:00:00 SA

I have a complex sewer system that needed to be repaired . Ace Plumbing & Rooter had repaired it. Over the years since the sewer was fixed , problems arose . Jonathan Millington, the owner of ACE , came out himself over and over again honoring his warranty . And Jonathan has committed himself to coming back again if problems arise . Jonathan is a man of his word , and in this day and age , this can be difficult to find .

Carlos C.

7/25/2022

Ok - I was very pleasantly surprised by how good this service was. The guy (Kyle) was had a great attitude the whole time - he was friendly, respectful, and just generally seemed to be happy to be there helping us out. He did a great job of removing our old water heater and installing the new one, and as icing on the cake, he even taught me how to use this incredible tool that he had for joining copper pipes. I would totally recommend this service to a friend.

Alexandra D.

8/25/2022

A portion of my sidewalk collapsed and I was informed that I had a sewer line issue. Called up Ace and they sent Kyle K. He was wonderful! He took the time to explain everything, on time, polite, friendly and thorough. My house was built in the 40s with old piping so he needed to try multiple ways to get a camera down the line. After installing a much needed Y connection to one of my old pipes, we saw I have an old clay sewer line that needs to be replaced. That will be a big endeavor, but I trust Kyle and his team to make the necessary repairs. Very happy with his service. Would definitely recommend Kyle and Ace Plumbing!

Richard W.

04/01/2023 12:00:00 SA

I called Ace Plumbing to have them check my home after I had received a leak alert from the San Francisco Water, Power and Sewer. An Ace representative answered my call promptly and immediately scheduled a time for someone to meet me at my home within a few days. On the actual work day, Dave G. from Ace arrived early. I found him to be polite, patient, professional and informative. After inspecting both inside and outside my home, he suggested that the leak was likely coming from an upstairs toilet. He fixed the problem immediately and offered suggestions on how I could reduce the likelihood of leaks in the future. I would highly recommend Ace Plumbing.

Treena M.

10/17/2022

Franco from Ace just finished an appointment. He was incredibly nice, professional, and quick. I was able to get an appointment day of the problem. We have used them for over 15 years. Franco was fantastic. I hope I get him again in the future.

Adam L.

12/30/2021

I was happy with Ace when it comes to plumbing issues with my home. I used them years ago as per my past review. Their quote was also reasonable.

Than comes present day. Ace is way overpriced. Quoted me $10k to install a tankless when others are around $4k. they are not worth more than twice as much as others. Not sure what happened there.

Jen P.

3/29/2023

Our kitchen sink was backing up and I called and Ace Plumbing was able to send someone out within an hour which was a huge relief! Kyle was our plumber and he was super helpful and professional and had the problem fixed in no time!

Margia C.

3/28/2023

This review is for the terrific responsiveness and customer service I received at Ace Plumbing and for Leo's immediate help! In the middle of yet another rainy day in this very wet winter, all of a sudden a significant amount of water started seep across my kitchen floor from under the cabinet and/or the wall behind the cabinet. Ace Plumbing sent Leo out within an hour of my call, and Leo quickly helped me confirm that the source of the leak was not related to any of my water pipes (alas) that the water was likely coming in through a point in the outside (wood) wall. Although he wasn't able to solve my problem, I am deeply grateful that he could quickly and efficiently help me rule out an major possible source and get me on the right track to repairs. Thank you, Leo!

Mary N.

8/14/2022

This is the third time we have had Kyle from Ace Pluming in a short period of time. The first time it was a minor problem he fixed quickly. The next time, a few weeks later, we had a clogged drain. He was here the next morning and again it was fixed quickly and effectively. Last night our water heater started leaking (Saturday night), he contacted me this morning after I sent him a text and left a message last night. He was here at 3:00 P.M., assested the damage, installed a new water heater, cleaned the garage and was finished in a few hours. Every time he has been here he has been on-time, curtious and efficient. He is pleasant, polite and definitely takes pride in his work. He is my plumbing hero.!

Maggie N.

03/09/2023 12:00:00 SA

Our shower and toilet was backed up with leakage from the toilet so I thought to call Ace Plumbing because of their great reviews. Boy was I wrong. The guy who came suggested hydro jet to the main pipe to sewer right off the bat. Luckily we thought it over and decided to get a second opinion. The other company came and told us they would never start with hydro jet because that is usually used for commercial or if your pipes is covered with roots, etc. They snaked the shower and it worked beautifully. We saved ourselves money, risk of a broken pipe from hydro jetting, and time. I don't usually write reviews, but to make others aware of this situation. If they suggest hydro jet, do not fall for it.

Jordan B.

08/05/2022 12:00:00 SA

Had my tankless water heater flushed. The company was responsive. I had a visit and quote the next day. Eugenio explained what he needed to check in a lot of detail, how the work would be done and explained how I could do it myself in the future if I wanted.

Honest A.

8/28/2022

Omar from Ace plumbing came to our home on a Sunday and was helpful, professional, and prompt. He fixed the immediate problem quickly and outlined next steps to prevent future issues. Highly recommend Omar from Ace Plumbing!

patricia c.

03/05/2023 12:00:00 SA

When I found out the clay pipe from my driveway out to the curb was at the end of it's useful life, I got 2 proposals for replacing it. and and also replacing the drain in my lite well. Based on the a friend's recommendation and the professional manner in which the company responded, I went with Ace Plumbing. And it turned out to be a good choice. As overseeen by Kyle, the workers were seasoned, very respectful, friendly, cleaned up the areas well, were very effcient and conscious of safety. Some adjustments had to be made, after seeing what was underground, which led to a price increase from the original proposal, but it was all explained and I ended up with a job well done. And the proof was how well the drains worked during all the rain storms we've had the past few weeks.

Arthur B.

3/23/2023

Our kitchen sink got backed up a few hours before company was to arrive and Ace was able to send Leo Soto in under an hour. He assessed the situation, attempted to snake and when the clog was found to be much deeper than anticipated, he was able to come up with a quick solution to target from a deeper pipe location and was able to resolve just in time for us to celebrate our son's birthday. He was extremely professional, patient, and easy to talk to. A seemingly stressful situation was resolved in a quick and efficient way, thank you Ace and Leo!

Jeffrey N.

2/23/2022

We had a leak in our bathroom. Had two plumbers visit and help us. Leo was the second plumber who came in and did a great job over two days fixing the leak and slow drain.

Very helpful and communicative. Stayed until the problem was resolved. Reasonable rate for a plumber in SF.

Thank you for all of your help!

Scott M.

09/08/2022 12:00:00 SA

Omar came by today to check out an old sump pump system that may need to be serviced or replaced. Our old home has minimal crawl space underneath and Omar was simply too tall and built strong to squeeze into such tight spaces.

My review is for how thoughtful and professional he was after realizing he couldn't fit under our home. Rather than run away to his next appointment, he spent time genuinely talking with me about options and ideas to address the system.

He also will ask a smaller team member at Ace Plumbing to come back out and slither under the house to diagnose the sump system.

Thank you Omar!

Hugo O.

6/30/2022

Really professional work. Ace helped us fix a leaky tub and diagnose an issue with our sewer lateral. Jim was very professional. I would definitely use them again.

Nelson W.

08/01/2022 12:00:00 SA

We had to replace our sewer line (it was a long time coming) and Ace did a great job. Franco was very friendly and professional. He kept me informed and explained the problem and the remedy. He and his crew took care of our yard while they replaced the sewer line. Nobody likes spending money on sewer replacement but if your time comes I recommend Ace for the job.

greg B.

7/31/2022

Kyle came out super quickly, even early, and did a great job. The quote he gave me for a sewer lateral replacement which we may do also seemed very well priced.

Clair C.

8/14/2021

I've used Ace Plumbing before and always had a five star experience. They are especially good at back flow testing. This time my experience was not as good ... more like the experience described in Benjamin R's review except the dispatcher has been very helpful.

After multiple attempts to schedule and reschedule, work began on shower drain and repair of a hot water heater. The total job was about $5000 for 1.5 days labor by one plumber and maybe 6 hours with a helper. Around 4 hours labor was driving several times to get parts.

The plumber promised to fix to a leak in the shower drain caused when he reused a cast iron coupling, and to fix the stopped up kitchen faucet caused by debris from the water heater replacement. He returned in a few days and fixed the shower drain leak. However, after texting many times, I finally had to fix the faucet myself as I haven't had hot water in the kitchen for over a month while waiting for his promised return. I also had to fix the bathroom sink drain which was removed during the shower. The plumber reused a worn out slip joint washer which leaked behind the pedestal base. After thinking about the workmanship issues, delays and communication, this was a sub par experience. I am grateful the plumber followed up with permitting the shower drain, which is why I think three stars is fair.

Roxanne M.

06/02/2023 12:00:00 SA

After 2 days & 4 plumbing companies later of gathering estimates to install a new 40 gal water heater I called Ace Plumbing & Rooter (the 4th plumbing co) late yesterday afternoon & scheduled only an estimate for this morning at 9 AM & if I liked the plumber's quote I can hire them right then & there which I wanted installation today the other 3 companies could not schedule w/me or beat the price of Ace Plumbing. Ace's Plumber, Carlos was not only professional friendly but courteous to call me at 8:35 AM to ask if it's ok for him to arrive 10 minutes early which I ok'd & he arrived right on time & disconnected the old water heater & installed the new one by himself in under 2 hrs explaining what to expect when turning the water on for the first time, how long it will take before the water starts to run hot & the popping noises (sounds like popping popcorn) the new water heater will make for several hours & to call him if there are any issues which he said there should not be & so far so good to write this 5 star Yelp review to say I found my new go-to plumber, Carlos & plumbing company, Ace!

Bryan B.

02/03/2022 12:00:00 SA

I don't know how job promotions work in the plumbing business, but what I do know is William needs one ASAP. The man came in, super knowledgeable with how to fix my garbage disposal, and did it in record time. Also taught me how to address issues with it if they ever come up again in the future.

Cannot recommend William and Ace Plumbing enough. Would give more than five stars if I could. If you live in SF and need plumbing services for a reasonable price, believe me when I say they're your team.

Huge thanks, William!!

Dj P.

7/19/2022

Carlos And his colleague worked above and beyond expectations. He personally contacted me to work with my schedule and let me know approximately how long each task would take. It ended up being two separate jobs and called 10 minutes in advance and was on time for both. Upon arrival he explained exactly what he was going to do and asked if I had any questions. I I had a Jetter service done from the street to unclog the mainline that had some plant route blockage. He showed me on camera the finished job and pointed out issues and concerns. The second job was to snake the line and replace pipes in the upstairs sink that was majorly clogged and the pipes were corroded. Now I have a functioning sink again and very happy. He also took a look at another sink he thought could possibly be tied into the same line and took it upon himself to snake that one as well just to be sure. Thanks Carlos!

Greg N.

8/26/2022

Very responsive and professional. We had a broken sewer trap and was addressed efficiently.

derk p.

12/27/2021

I would like to personally and publicly thank LEO for his (life-saving) assistance with our recent sewage/plumbing issue. There are simply no words to express how vulnerable we felt, and how grateful we are now. We will forever not only use this service, but recommend it first and only to anyone that faces a similar plight. For us though, since it is December 27th, XMAS came 2 days late for us this year.

Please, whoever sees these reviews, please tell the dude thanks again from all of us. And especially tell his manager or supervisor or the company owner that he was outstanding, professional and effective.

As new homeowners in SF, this situation went from terrifying to perfect outcome in under an hour. Pretty amazing stuff.

So thankful for your service, Leo + Ace
All the Pippins

Matt H.

2/13/2023

Franco is awesome. He fixed a tricky problem with my water heater exhaust piping, upgraded my leak shutoff valve, installed 6 leak sensors in hard to reach spots, and fixed my kitchen sink water pressure. He did this all in under one day of total work time and the job was priced very reasonably. In fact, it was ~4x cheaper than the outrageous quote given by my previous plumber. And he communicated clearly and transparently through the process. I would highly recommend Franco for any job big or small.

Karin R.

12/15/2022

My garbage disposal completely stopped working over the Thanksgiving holiday. Walking down the street with my dog, I passed by a friendly plumber being greeted by his client. I then noticed his Ace Plumbing truck and decided to give them a call when I returned home. I couldn't have made a better decision! Tulullah, who helped me on the phone, could not have been more gracious. Together, we set up an appointment for the following morning, but later in the afternoon, I was called to tell me they were able to come shortly! Shamir, (whom I had passed earlier on the street), came promptly to work his magic in a very short amount of time. After some evaluation, he quickly discovered a small family antique spoon caught in the drain. He was friendly, polite and professional. The company gave me a very fair price for the time spent and work accomplished. Thank you again, Shamir, for your courteous service and thank you, Ace Plumbing!!!

Andreas G.

07/12/2022 12:00:00 SA

Kyle and Raphael did a great job. Quick, easy, painless. The fill valve was replaced in no time. Thanks!

Eric S.

10/18/2022

I had service done my then 2 days ago the gentleman named. Leo who came was named Leo and he was super helpful l couldn't ask for a better experience we had to use some kinda jet stream he explained it to me and helped us through it and did an excellent job would recommend him and this company any time!

Elaine Y.

01/11/2023 12:00:00 SA

Called today because the drain over the garage was clogged. Kyle came out a few hours later and resolved the problem. Gave me the first course of action and the second course if needed. Luckily the first try resolved the problem. All contacts with Ace was friendly and accurate. Would call them again.

Kathy S.

10/13/2022

if you are looking for a professional and honest plumbing company to work diligently to solve your leak issues or something as simple as changing out a toilet look no further this is the company you need to use!!! I have had a long term leak and this company and especially Carlos have stayed diligent to locate the issue and and solved it!! it took several weeks however they stayed on it! They do not just do a one and done - they stay close to the issue until they can confidently say the issue has been resolved! Carlos would take texts from me at all times. He truly is service!

Kathy

Daniel K.

12/11/2022 12:00:00 SA

Our toilet was not flushing as powerfully as normal, so I tried a few DIY fixes, to no avail. I thought we may have a clog somewhere in the line so I called Ace Plumbing & Rooter. Given it was a Saturday morning, I thought I may have to wait until Monday for service. However, when I called Ace, the representative was very polite and helpful and said she would take my information and call me back with an ETA. Within 30 minutes, she called and said I would be next in the queue. A few minutes later I received a text that Omar, the technician was on his way. He arrived and quickly determined that the buttons on our dual flush toilet needed to be tightened / adjusted. Sure enough, that fixed the issue along with a lesson on pushing and holding the button for 2-3 seconds to ensure sufficient water came through the bowl. Thank you Omar and Ace for saving the day! Great service from initial call to closure!

David T.

09/01/2022 12:00:00 SA

First time using Ace Plumbing for my home. We had been using a different plumbing company who had recently sold the business. We had a clogged sewer line while doing laundry. I called Ace to scheduled a service all. They were able to schedule a 12-1pm arrival or sooner. Later I received a missed call and the office said they can come over now. Franco arrived and found tree roots clogging the sewer line at the sidewalk vent. He was able to clear the stoppage but unable to snake towards the house due to the roots. I see a sewer line replacement in the near future.

Bryan M.

2/16/2021

I've used Ace Pluming & Rooter for a year now, and I couldn't be happier. They cam over quickly to diagnosis why my kitchen sink was draining slowly

The Verdict: Bacon (well grease to be specific)

They did a great job of cleaning that pipe out, spick and span!

Second time they came out was to install a garbage disposal I had purchased. Jim did an amazing job. When we looked under the sink we discovered the faucet had been leaking and there was a pool of water on the ground! Jim updated some of the piping for the garbage disposal and went and got a new sink for me, one that doesn't sink. Then, Jim discovered my Garbage disposal I had purchased was faulty (went up in a poof of smoke). I had to go buy another Garbage disposal at Home Depot, and Jim came out and installed it. Honestly, I don't know what I would have done without him (probably been up to my knees in water, honestly).

Sally S.

8/24/2022

I had another 5 star experience with Ace Plumbing and Rooter last week: major flooding and sewer line problems. Leo Soto is an absolute magician: so smart at analyzing the issues and the shared sewer line. The company is so lucky to have Leo! He arrived on time, got right to work, went out to buy pipes and parts and set to work, dealt with the recalcitrant neighbor who shares the sewer line in a polite and professional way, and solved the problem by the end of the day.
I cannot recommend Leo and Ace more. Do not hesitate: honest and professional and extremely nice!

christine l.

08/01/2022 12:00:00 SA

Very responsive team. We installed a bathroom faucet in our rental with this team Dec 2021. It became a little loose since installation. Leo came and had it fixed in a matter of minutes, was very pleasant and honored the warranty even though we were outside the window. A big thank you!!

Wendy L.

06/01/2022 12:00:00 SA

Shout out to Russ and Edgar for coming out (early too!) and helping us quickly and efficiently resolve our malfunctioning sump pump issue. Russ was friendly, explained things clearly so we could understand the issue, and gave us several options of how we could proceed. He was able to get the necessary parts same-day and install a working secondary float device to get us on our way! From the dispatch to the service of Russ and Edgar, we felt in good, competent hands. Very pleased to have a nearby reliable plumbing service! Will definitely call on them again for future plumbing needs.

Michelle C.

11/05/2021 12:00:00 SA

I call a week prior and arrange for a plumber to come out at 2pm on a Thursday to fix a root and plumbing issue at our office. At 2:05 on said Thursday Phyllis calls and says they had some plumbers call out sick and they'll call me later when they have someone to send over. I miss a call, and cal right back and get told that Phyllis will call me as soon as she gets off her other call. She never calls me back.

At 8:35am I get a call from an unlisted number, I call back less than 20 minutes later and it's the plumber telling me that he's at the house and he's spoke with the tenants. I told him that he's not supposed to be there, and he's not supposed to be contacting the tenants. I told him that we can't have any services done that day (which is why we scheduled for the day prior)

He didn't seem to care or get why showing up uninvited at someone's house at 8:30 in the morning is completely inappropriate. Overall he was pretty rude, and I told him some words that violate Yelp's terms of service.

I called the office afterwards and got met with a defensive customer service agent. I told her do not dare send me an invoice and she got pretty butthurt.

There's literally no reason to use their services. Their plumbers may be competent, but their office staff is not. Rude staff with poor communication and flaky service.

Jim H.

6/26/2022

I needed my hot water heater replaced right away. I called Ace and they
sent Eugenio and Raphael out the same day. The service was excellent
and the price was very competitive. I had hot water again within a few
hours. I was very pleased with the job they did.

Jim H.

Carol W.

6/18/2022

Thought I lost my engagement ring in the toilet so I called Ace in pure panic and dismay. Super friendly reception and then they sent Urundi in an hour and boy was he was the most knowledgeable and empathetic person ever. He was super friendly and listened to me tell my stupid mistake and provided options on how best to get it out. He had to run for another job but promised to come back same night - and a miracle happened I found the ring!!! Called him and thanked him regardless. Will be working with Urandi again for another fix cause he's great and made me feel less panicked.

Ann C.

12/21/2022

The drain in our garage floor by the washer/dryer was emitting sewage and gunk. We discovered this at 6:30 pm. Called Ace Plumbing and they said they would see if they could find a technician to come out. Kyle and Jose showed up at 7:50 pm. Kyle took one look and knew he needed to snake the line. He and Jose worked on the main line and then through the floor drain. Cleared out the gunk and fixed an upstairs toilet too. Kyle and Jose were super professional, informative and friendly. While Kyle was fixing the the upstairs toilet, Jose helped me clean the gunk on the floor and stick our garden hose to give it another good flush. These guys were good-natured, especially considering it was after-hours before the holidays. Would call them again for another plumbing need.

Vijay B.

11/20/2022

Our building sewer line got blocked and backed up into the garage. Ace plumbing sent someone (Kyle) over within an hour. Kyle was great at figuring out the issue and fixing it. He was friendly, informative and and more importantly, great at his job. Despite some equipment trouble, he had the thing fixed within a couple of hours. He ran a camera up the pipe and showed the issue and possible future work needed. Overall, they did a great job.

John S.

6/30/2022

Kyle from Ace plumbing was able to fix an emergency clogged drain in a 100 year old apt building. He was able to respond to the building after normal business hours and really saved the day.

k. b.

01/06/2023 12:00:00 SA

I called ACE this morning for a kitchen faucet issue. They sent Shamir over within the hour. Fixed in a jiffy! Super nice person to work with! He took the time to explain what was happening and provided me with options. I would call ACE again bc Shamir was such a pleasure to work with and he fixed the problem right away. Thank you!

Kenna L.

6/30/2022

I'm so glad I found a new plumber! Good rates, good communication, they were polite and showed up when they said they would. I will definitely use them again. Thank you!

Ewa L.

11/25/2022

I didn't think I'd get my plumbing issue resolved so fast since it was the Friday afternoon after that coloniser turkey holiday, but Shamir came within an hour of my call and was able to fix an overflowing toilet and backed up shower and was kind and friendly in the process.

Jen L.

12/28/2022

We needed an new water heater and Shamir was great to work with! Upgraded some of the copper gas lines and did a very clean installation. Highly recommend Ace Plumbing!

Miguel C.

1/14/2021

I recently had MAJOR work performed by Ace. And let me tell you..... they were amazing.

In Dec of 2019 we were flooded out from that massive storm surge that rolled through California.

The sewer line that services out block was overwhelmed and sewage backed up into our house. Imagine 15 minutes of sewage flowing from the toilet and shower pan, then through the entire lower level of the house.

Without going into a lot of detail, the City approved our claim by using the Flood Water/Zone Grant.

Our damages were close to $25k. And then an additional $18k of sewer repair.

Ace Plumbing was there to provide not only the detailed estimates according to the City's requirements but they were there to bend over backwards literally to please the Grant approval department and the multiple City Inspectors.

They took care of the permitting process and rebuilding and recovery all the while dealing with Covid restrictions and policies.

The claim process started in Dec 2019. By the time we got through the red-tape, and it took 10 MONTHS!!! Ace was allowed to start work in October. 2 weeks later the entire sewer line and roof drainage system was replaced and the landscaping was put back into place.

Basically it was like this.
30 minutes to destroy the house
10 months to get City approval
12 days to complete repairs.

Ace, you guys are amazing. J in the office was always there to help us and provide documentation and assistance. Whether it was moral support from dealing with the City or to act as an intermediate between the workers and Inspectors.

I cannot express enough how pleased we are. It is now over a year since the disaster and the memories are fading away. But we will never forget the heroism of Ace Plumbing.

As a San Francisco fireman I never thought I would need to be rescued. Well, Ace was there for us.

Thank you

Mango P.

6/24/2022

Such a great experience with Ace installing a couple sinks and a water heater. Sean and Alberto and Edgar were super professional and got the job done with no fuss. Good communication and excellent work done.

Jennifer L.

6/23/2022

Our drain was completely overflowing into the garage. Ace was able to send Kyle K. out within the hour. He was able to quickly determine the issue and got our mini pool cleared out. We appreciated his clear explanation and honesty on what was needed. Thank you!

j c.

7/28/2022

We had a clogged bathroom sink that I snaked that I could get in unclogged.
We call ACE and they showed up within 2 hours.
Carlos and Eddie were professional, unclogged the sink, and answered any questions I had.
Showed up within the time window given, worked fast and answered all questions.

Carol C.

09/02/2022 12:00:00 SA

I have used these folks a few times for different things in an old house in San Francisco. They are courteous, skilled and fair priced. I have never had to call regarding the same issue twice. I have used both plumbing and rooter services. Definitely my go to call when a plumber is needed.

Dariush A.

09/01/2022 12:00:00 SA

Kyle Kellum helped me out, and my overall experience with Ace Plumbing & Rooter was pretty great.

My dad, who had been visiting, told me he thought I needed to replace the trap on my bathtub. So I called Ace and was immediately connected to someone helpful that was able to schedule an appointment for the next day and said they would let me know if they could find an earlier appointment. They called me back a few hours later and said had some availability the same day. Pretty impressive response time.

Kyle showed up on-time. He had a very professional demeanor. He assessed the situation and plainly explained to me that my tub drained like a champ and didn't need any work. You know a plumber is honest when they take the time to look at what you think is a problem and tell you that you don't actually have a problem.

Ace didn't charge me anything to come assess the situation. I've dealt with a lot of tradesmen in SF and this experience really surprised me. Usually when tradespeople see what neighborhood I live in and take a look around my home they immediately start inventing expensive problems that need fixing.

Based on this experience I would definitely recommend anyone call Ace if they have a plumbing issue. I'll definitely be calling them the next time I need a plumber.

Chris J.

6/18/2022

Great customer service, I believe i spoke with Phyllis who answered immediately very helpful and professional was able to schedule an appointment immediately for after hours. 5 star would Highly recommend

Kevin S.

7/26/2022

Ongoing sink problems and my useless building manager and even more useless building owner could not be faffed to do anything about it.

Kyle K. came by and took care of everything super quick! I spent more time nagging/begging/threatening our building owner than I did waiting for Kyle to show up and fix all my problems. Replaced both the sink catch and installed a new faucet. Fast and easy! Definitely recommend Ace!

Todd R.

6/17/2022

Ace came out on a Saturday call to fix a plumbing problem in San Francisco for me. They were professional on the phone, and Yousef came out later that afternoon to take great care of me! He worked with me to find the right toilet and also helped with a few slow running drains once he was there. Yousef was honest, helpful and willing to stay to get the job done right. Nice work, Ace and Yousef!!

Matthew L.

5/29/2022

My experience with Ace was excellent. They sent Kyle, who is professional, knowledgeable, and friendly, and really goes above and beyond. Not only did he quickly solve the garage drain backup that was causing our washing machine to flood the garage, he also provided a thorough inspection of our plumbing (which revealed a leak I hadn't previously noticed) and detailed consultation on a number of plumbing questions that I had. At the end of the job, Kyle gave me his card and told me to call if I ever had more questions. This was fantastic service and I am very satisfied with it.

Eugenie F.

11/02/2022 12:00:00 SA

We had a backed up toilet, that flushed dirty sewage through our shower and bathtub at night as we put the kids to bed. Ace Plumbing answered the phone promptly, stayed responsive and sent a plumber to our house within 45 min who worked hard to get us in ship shape condition again. Will use them again!

Dean D.

2/16/2023

Responsive, friendly and quick! Resolved our clogged sink and bathtub. Would recommend.

Rich F.

8/28/2022

Franco at Ace Plumber led a team of true professionals who delivered great service to us - very courteous, honest, timely and reasonably priced. Franco and team worked on a very significant plumbing project at our home in the Miraloma neighborhood of SF. They replaced internal pipes below the house that were leaking; opened up a walkway and the sidewalk alongside and in the front of our house to replace clay pipes that had roots growing into them; and replaced a leaking kitchen pipe. They were always on time and worked quickly and efficiently - the entire project was done in a week or less. I can't recommend Franco and Ace Plumber enough, they are reliable, professional, fair and pretty much everything you would hope for in a good plumber.

Heather Y.

2/28/2023

I called at 3pm, and there was someone at my house at 4pm and out the door by 4:30pm. Franco and his son, Franco Jr., were very nice and professional. They knew what the issue was right away and fixed it efficiently and cleanly. It was a very expensive service, but I'm glad to have all my appliances in working condition again.

Mikel J.

8/24/2022

Although San Francisco's Ace Plumbing and Rooter, Inc., is highly rated by the Better Business Bureau, Yelp, Google, and Angi's List, I received HORRIBLE service from this Diamond certified business, and I was NEVER able to reach a satisfactory settlement with it. I rate it with no stars!

Its plumber, Feras Russ Najjar, checked one of my toilets on 7/11/22. On 7/21, I paid him $700, after his hydrojet (i.e., high pressure water jets) failed to remove my blockage, and his camera failed to visualize inside my pipes. He said there was likely a problem with my lateral sewer connection to the City sewer. Because I was told by past plumbers that this would need to be eventually replaced, and I knew that more than one of my neighbors recently replaced theirs, and Russ said $500 of my $700 could help pay to replace my lateral, I hired him to do this.

After Ace sent its estimate to my correct email, and I reviewed Russ's 3 options, I paid ACE a $1,000 deposit on 7/27. On 7/28, the $7,000 curbside, house trap replacement did not work. On 7/29, the $10,200 trenchless method did not work. Russ called me on 7/29 to say there was a problem, and he would need to rethink what to do. I was very confused and concerned, because he didn't try the $14,200 trench method, and his communication with me was often bad (i.e, not responding to my texts & emails, his voice mail box being full, and his asking me to speak with his workers when he was rarely on site). While I asked him detailed questions about what's wrong, he asked me Are you trying to call me an a**hole? I told him to send me a new estimate.

Meanwhile, I got a second opinion on 7/31, from a plumber who confirmed that Russ had no clear plan because he could never see the real problem after failing to hydrojet properly. That same day, I fired Russ by text and email, before I hired the new plumber. On 8/1, the new plumber cleared the blockage at curbside, after a 15 minute hydrojet. He finished the lateral repair on 8/4, after using the trenchless method. My new lateral passed City inspection that same day.

After Russ sent me a $2,500 bill for completed work on 8/2, his boss, Jonathan Millington, finally responded to me on 8/3. His boss kept cutting me off while I was complaining, by saying Russ never had a problem w/ past job performance, and making excuses for Russ's performance w/ me. His boss called me really mean and nasty, before saying he'd speak w/ Russ and call me back. His boss called me on 8/5, and said You have a legitimate complaint. We did not do what's right to earn your business. His boss never responded to my multiple requests for a refund of my $1000 deposit and $700 payment.

Based on my HORRIBLE and UNSATISFACTORY experience with ACE Plumbing and Rooter, Inc in San Francisco, I want to advice potential customers to think really hard before deciding about hiring ACE. I am very satisfied with the excellent service I got to fix my problem for less money, in much less time, with a much nicer attitude, ONLY after firing Ace Plumbing and Rooter, and hiring a different San Francisco plumber.

Angela V.

12/27/2022

Had an issue with my bathroom sink faucet. Ace sent Shamir D. to provide me with a quote. It ended up that since my sink is an antique, there wasn't a way to fix my current faucet. Instead of charging me hundreds of dollars, Shamir was very honest about my options and recommended I replace it. He recommended a very good showroom in Burlingame where we could find a custom one. We also had an issue with our kitchen sink leaking from the disposal. Instead of charging us for such a small repair, he quickly replaced the rubber ring for a tight fit. No more leaking. Thanks, Shamir, for being such a good and honest plumber which is rare these days.

Roland M.

11/14/2022

I needed help with a complicated installation of a Grohe bathroom faucet. Shamir came out and provided great expert service with a smile. He took the time to explain the issue and let me know how he would approach it every step of the way. Great service and highly recommended.

Claire G.

6/25/2022

SCAMMERS! Not worth the quality of service at all. I got charged 450$ for absolutely no work done, literally the only work done is the recommendation to put down a towel instead of finding and fixing the leak.

Also take forever for a response. Not recommend whatsoever. Go look somewhere else!

Natalie Y.

11/03/2022 12:00:00 SA

We were gathering quotes for some laundry / dishwasher upgrades in our new home, and Kyle quickly came out to give us an estimate (where he caught a rusty/leaking pipe we missed!). He gave us a fair price for the work and was able to complete it in one visit. He walked me through the changes on the way out and tested it all with me. He's knowledgeable, kind, and is definitely our new go-to!

B S.

7/16/2022

Our in-wall toilet tank kept running water, so i called Ace on Saturday to schedule an appointment for the upcoming week. They were so helpful on the phone and sent JORDAN over within 30 minutes on a saturday to my surprise.
JORDAN was so professional and helpful - went above and beyond fixing our toilet tank with a very complicated and small space to work with, and then advised us on lots of different options to consider how to close up the wall for better access. He also showed us how all the parts work and walked us through what was breaking and how we could maintain them in the future.
Thanks so much JORDAN, we sincerely appreciate it.
Everyone we've ever had from Ace has always been professional, thorough, and communicative with options and advice on how to fix problems and provide upfront cost options. Will definitely keep using ACE as my go-to, and will be sure to request JORDAN again.
Thanks!

Vikki C.

7/15/2022

First of all...when you have a plumbing emergency, never good, and even worse when it's on the weekend. But Ace Plumbing to the rescue! Not only did they show up promptly for the appointment, they showed up on a Sunday, AND were quick to identify our issue and get it stable to stop the leak. We knew the complete problem wouldn't be fixed that day (required a large new pipe to repair the faulty pipe and more crew). I figured it would take a long time to get them back, but no! They called the next day to schedule per our availability (Tuesday), and then completely fixed the issue. They were personable, knowledgeable, tidy, and comprehensive. The price was fair for the job involved too. A special call out to Kyle Kellum from Ace for his collaboration and help! We will call Ace Plumbing again if we have a future plumbing need-especially Kyle. Thank you Ace!

Kieran h.

1/15/2023

A flushed toy clogged our toilet, and Shamir came to the rescue on short notice on a rainy Sunday. He showed up right on time and fixed the toilet in seconds. We couldn't be happier with the service!

Jerry M.

02/11/2023 12:00:00 SA

I had an urgent need for a plumber and not only were they able to get someone to me within an hours time, but they resolved the issue and did a great job. Kyle is the best. Thanks for saving the day.

Howard E.

02/09/2023 12:00:00 SA

They showed up the same day we called and solved a clogged drain problem that 2 other competitors were unable to resolve. Thank you Ace.

Dan C.

8/14/2022

This review is long overdue, but about a month ago I called Ace Plumbing about a shower drain that was backing up. I called in the evening and was given the option for either 1) someone to come out that night for an extra fee, or 2) for someone to come by the next day. I chose option 2 as it wasn't an emergency.

Franco arrived right at the beginning of the appointment window and I showed him to the offending shower drain. He quickly diagnosed the issue (and had me run a couple other faucets in the house), and provided me with a quote, which I approved, and he got to work.

It took about an hour, but when Franco finished the work he said there was quite a bit of gunk in the pipe that he needed to clear. We ran the shower for a while to confirm that the issue was addressed.

After that, I mentioned that our master shower also had some issues draining and asked him to take a look at it. He said no problem and was able to add that work for a reasonable fee.

Throughout the appointment, Franco was very professional, and I could tell he took pride in his work. He said there was a month-long guarantee of the work and to call if we had any further issues. It's now been about a month and I'm pleased to report that everything is still working great.

Very appreciative of Franco's help and hope he can come out the next time I call Ace Plumbing & Rooter! Thanks again!

Tim W.

6/16/2022

Franco and his team did a great job installing a new water heater for us at short notice after our old one broke down. I found him to be straightforward to work with and he gave good advice. I chose to work with Franco after getting quotes and advice from 5 companies in total and would definitely work with him again.

Henry C.

01/07/2023 12:00:00 SA

Yousef was great to work with and aware of the issue at hand that needed to get fixed. Great service and reasonable cost.

Jacob D.

04/01/2022 12:00:00 SA

I had a tub that would not drain. I called Ace Plumbing, and they scheduled a plumber to come out that same day. Being on such a time crunch, I was appreciative they could squeeze me in towards the end of the day. Ace Plumbing sent Mo, who was fantastic. He literally performed a few miracles to fix my clogged tub. I don't know how he did it, but he fished out a lost linkage plunger from behind the wall. He was also able to snake the drain and clear up the drain in no time. It was truly amazing. I'm grateful for Mo's dedication and effort to fix my plumbing issue. I can't thank him enough. It's tough to find good help these days, and I'm thrilled with the services Ace Plumbing provided to me on such short notice.

George N.

04/01/2022 12:00:00 SA

Why do people hate plumbers?
Chat between me and Ace representative in Ace van, 01Apr2022, Buena Vista, ~9:30am:

Me: How much to install a wax ring on a toilet.
Him: About $385.
Me: For a 20-minute job?!
Him: That's plumbing.

Kylie K.

03/09/2023 12:00:00 SA

I had the most life saving experience with Ace Plumbing & Rooter. I was taking a shower in an old crawfoot tub in my Airbnb when the tub fell over and broke the pipe along with another leg of the crawfoot tub. My life flashed before my eyes when I slipped and fell and hit the tub floor. I was horrified when I saw that one of the legs of the Crawfoot tub was being held up by a stack of wooden blocks! How dangerous! Why would this Airbnb have such a ghetto bathtub for the price I'm paying for this place? Anyway, it was late and I didn't know who I could call as it was at 12 am at night and my Airbnb landlord was not picking up. Luckily, Leo from Ace Plumbing & Rooter was able to take my plumbing case. He was very amicable and fixed my tub which was tipping over with water spraying everywhere. Leo was able to fix the pipe and helped put the janky tub back together. I would definitely recommend this plumbing company but I especially am thankful for Leo's help and vast knowledge of how to fix the problem quickly. He was very reliable, professional, and super responsive as well. Thank you Leo for saving my bathtub problem. Although I am forever traumatized by old hoopty crawfoot tubs.

Pamela P.

02/02/2023 12:00:00 SA

Ace Plumbing was quick to schedule an appointment. Shamir, our plumber was great -- we knew there was leak but could not identify the origin. Shamir took the time to test all the appliances and faucets before he discovered the seal on the sink was the culprit. Shamir was thorough and very professional. It was a pleasure working with him and I highly recommend him

Vinay R.

12/26/2022

Ace plumbing was quick to schedule an appointment and the logistics of getting someone out was smooth. Shamir our plumber was great -- I needed someone to take a service check on our water heater and pump dump and Shamir was thorough in talking through the issues and appliances. It was a pleasure working with him and I would recommend him.

Deborah L.

6/18/2022

Last night (Friday) I came hime to water leaking in multiple places from our bathroom to the garage, after sudden appearance of water on bathroom floor. Waves of water were running toward the cardboard boxes crammed with stuff. Disaster loomed. I managed to turn off water, sop up mess with towels and rugs, make a sandbag dam. This morning I reached Ace Plumbing and Rooter. Eugenio and Edgar arrived shortly, labored all day, and the leak is gone. They made wise interventions to prevent future problems in our 1930s house. Most notable was their incredibly thorough and patient assessment of the problem. Also notable is their kindness, knowledge, skill, honesty, and care. This kind of support and service is a really big deal, I believe. Thank you.

Steve J.

4/17/2022

We recently had a weekend plumbing emergency; Ace showed up within an hour and were extremely knowledgeable and thorough. Thank you!

Chelsea M.

6/16/2022

Yousef was the best... extremely professional and just overall great.

We will be using ace plumbing and rooter the next time we need help! Thank you!

Anke D.

1/21/2023

Amazing quick and friendly service. I called to make an appointment for a clogged toilet, as you can imagine, I wanted it done quickly, but they said they couldn't get me confirmed until tomorrow morning, however, they offered to put me on a waitlist. I didn't hold my breath. But sure enough an hour later, I received a call back that one of their technicians had an opening. Omar was very professional, capable, fast, and friendly. What more do you want. Highly recommend their services.

Cody J.

12/12/2022 12:00:00 SA

After our water heater ruptured and needed to be replace, we called Ace after seeing them working for our neighbors recently. Shamir arrived perfectly on time and was very quick to get an estimate together and walked through the quote with us. After green lighting the work, Shamir was quick to go get the new water heater and installed it quickly while keeping the workspace around him (and our belongings in the storage area) neat and tidy. He hauled away the old heater and gave us a number of tips and tricks to keep in mind with our water heater. Overall, Shamir was fantastic and would recommend him to anyone.

Chai S.

5/18/2022

Franco was quick and efficient. Got the entire project done within a couple hours. Definitely would recommend

Tim S.

7/14/2022

Had two unrelated plumbing issues this week and in both cases Jordan was at my house within the hour to fix them. Professional, courteous, and competent. Couldn't ask for better service.

Matt S.

1/14/2023

We had to take care of a Saturday night flood under the kitchen sink, and called Ace; they got us set up with an appointment within the hour. Omar came out and was very professional and pleasant; diagnosed the problem and did the necessary pipe replacement. Problem solved; highly recommended.

Aparna J.

10/02/2021 12:00:00 SA

I will be a repeat customer and recommending Ace to friends. I came home from vacation and my kitchen sink was only spewing out hot water (no cold or warm water). I called Ace based on the yelp reviews and they gave me a time (1 hr window) a week out but that was fine, I didn't feel it was an urgent matter.

Towards the end of the one hour window the technician, Al, called to say the last job ran late but he was on his way. He put on shoe covers automatically which I really appreciated. He asked me what the issue was, asked a few clarifying questions, adjusted one knob, and FIXED! He refused payment saying he didn't really do anything. Really appreciated his focus on customer service and will be using them again if I have any other issues.

Angelina P.

04/12/2022 12:00:00 SA

Giving big thanks to George W for fixing our water heater me and my boyfriend was having a water heater issue and we called different plumbers and they came in could not fix the situation was also RUDE we then called Ace plumbing and rooter and they sent out a super friendly helpful plumber Who got the job done he treated us like family they don't make good plumbers like him anymore and our water heater is working just fine we recommend Ace plumbing and Rooter they have really good workers that make you feel good after everything goes terribly wrong

Bruce B.

01/09/2022 12:00:00 SA

Yet another 5-star experience with Ace. We had an emergency at a rental property. Water leaking into the two lower apartments and the basement. We spoke with Chelsea and got on their emergency docket. Given that it was a Saturday during the holidays and a pandemic, we were uncertain how quickly the issue could be addressed and time was critical since the water to the building had to be turned off to prevent further damage.

Late in the afternoon, Russ arrived to address the issue. His initial plan ran into access problems so he quickly moved to Plan B. With his expertise and great attitude, he was able to locate the offending pipe with a tiny, pinhole leak that was causing our issues. He cut out the offending pipe and replaced it. He then thoroughly cleaned the mess left in the bathroom after the sheetrock had to be opened in the ceiling to access the leak.

Chelsea and Russ are great assets to Ace Plumbing & Rooter.

Samantha L.

07/07/2022 12:00:00 SA

We were having some trouble with a big leak and condensation in our laundry room. Kyle came over and took care of it! He's really good at explaining what went wrong and how we can make sure it doesn't happen again. Thanks Kyle, you are awesome!

Selina S.

9/23/2022

Philip answered the call and address the sewage problem promptly. He quoted me a good price that is a competitive and fair price. He fixed the problem the next day with new parts. I am very happy with his work and will recommend this company.

E K.

3/28/2022

They muscled their way to clear the gunk and now the garbage disposal is working again. Responsive, nice, and available.

Thien D.

11/04/2021 12:00:00 SA

It was like raining in my basement all of the sudden. ACE plumbing came out within 30' - Jeff and his brother even brought their own shoe cover booties. They were super professional and have great knowledge and plumbing experience. After carefully testing everything, they said it was just a soft clog and didn't even charge me anything! Thanks for the great customer service! Totally the best in the biz!

J W.

5/26/2022

I worked with Phillip at Ace to upgrade my house trap & mainline which had roots growing in it. Phillip also helped me install a back flow valve. He was responsible and the job was done professionally & quickly.

The only improvement that could be made was the cleanup/tidyness. We had large paver stones, sprinklers and newish plants/grass. The team had to excavate the yard to access the pipes which resulted in some damage to the sprinkler system & grass. We had to repair these things separately. However, Ace agreed to re-imburse us for the cost of repair and deducted it from the final invoice.

Overall great experience & the pricing was also very fair. Would recommend.

Jon G.

3/23/2022

Franco is the man! Straight shooter and explained what needs to be done clearly, executes with efficiency, and got the job done really fast. My basement got flooded due to a water leak and my 75 gallon water heater needed to be replaced. Found Ace here and called them. Ace sent Franco and arrived the same morning to check and to provide an estimate for the job. He and his crew immediately went to work as soon as I agreed to the estimate and got it done in a few hours instead of what I thought would take a couple of days. I'm impressed with the professionalism and real happy with the work quality. This crew surely delivered!

Thanks again Franco!

David H.

02/12/2022 12:00:00 SA

After some back and forth to get a estimate, seem the owner got impatient with me and just wanted me to take down my negative review. Benefit of the doubt, but why not fix the issue and I would have updated or removed my negative review. He told me he will get the estimate to me within a hour and turned into 2 days. Asked him to revised and didn't. For someone that was trying to make things right, doesn't seem sincere at all. I messaged the owner telling him I didn't get his revised estimate. Went to do some housework for 1 Hr and get a message to take my business elsewhere and never to call them again. After all this I don't have to be told not to call them. Do I trust Carlos? Absolutely not. Do I trust the owner? Not really. But I don't have time to deal with this companies bs and internal issues.

Henry Y.

5/21/2022

The owner contacted me back and accepted responsibility for the mess they caused. They have since repaired all the damage.

Monique P.

3/16/2022

We have been using Ace for 5 years. Always on time, always reliable, and they always fix the issue quickly, cleanly, and with total transparency. Jeff came again today for a bathtub issue and fixed it quickly. He is knowledgeable and really explains the issue and options. I appreciate how Ace plumbers have apprentices with them to learn the job. Great way to do business and to keep workers in SF. Such a standup company.

Kathleen W.

3/16/2022

Contacted Ace Plumbing regarding 2 clogged outside drains. Though neither was an emergency, scheduling a diagnostic visit from Ace was easy and time-sensitive. I appreciated that the repairman called the evening before to confirm his visit. Phillip and his son Phillip Jr arrived on time and clearly explained what was involved in the job. When snaking the drains didn't work because both were so deteriorated, Phillip outlined what next steps needed to be taken, gave me the price and got down to business. Plants were carefully removed (and replaced, thank you!) and the old concrete that was broken up to gain access was expertly replaced - all in one day! These guys are personable, professional and excellent at what they do. It was a pleasure working with them and they have my highest recommendation.

Kristin H.

5/18/2022

Update : after contacting me back, and he supervisor came and looked at the work himself. He said he had no excuses for the original plumber but would do what he needed to do to make it right. I ordered and paid for the new fixtures, and on the agreed upon day, the sup came with two plumbers who would be doing the work in my unit. They did an excellent job installing the new shower valve (there was a small scratch on my new handle but I am having that replaced through kohler and I don't think it was the installing plumbers who scratched it). Once the water was turned back on for the building, we had numerous issues with hot water that the supervisor worked with me on, and even came out on a Sunday to remedy the issue. Luckily the last visit resolved the hot water issue from the building shut off, and they've held up their end of the bargain. The lesson I've learned here is that the communication and work depends on which plumber you're assigned to. I wish what happened in the end, happened in the beginning, and I would have given 5 stars. Instead I've given 4, as it didn't seem right to give a 5 when the original experience was so terrible.

The supervisor checked in constantly, and oversaw the whole fix. Much appreciation to Jonathan and the two guys he had with him, and hopefully this can be used as a teachable moment for the original plumber.

With regards to would I use them again? Their follow through after the issues was A+, I just wish I didn't have to go through the stress of the original experience. Hopefully that's a one off, at least I know if they mess up, they will do whatever it takes to correct the issue.

Talya B.

1/13/2021

Very great and fast service! I contacted ACE through Yelp and scheduled over the phone. We did not have an emergency, but our plumbing is super old (Original from 1960s) and kitchen pipes leak sometimes into the garage. Jasmine in the office scheduled my appointment very quickly - thank you!

Tyler Huff called when he was on his way, and he answered my *many* questions. He even took time to explain his process of assessing issues so I can be more self-sufficient in taking care of my home in the future. First day he worked on a toilet flushing problem. Tyler came back the next day with a helper, Phil, to fix the leaky garage pipe. They were both very respectful, easygoing, professional, and finished the pipe replacement in only 2 hours!

They took into account the weather in my area when deciding on a pipe material (everything rusts in Pacifica, by the ocean). The price was a few hundred dollars more than the original verbal quote; this was because materials cost more than Tyler anticipated. But he gave me a tiny discount in the end. Honestly though... when are any home repairs the same cost as quoted?! Let's be real. I will definitely call ACE and ask for Tyler and Phil in the future! THANK YOU!

Brian J.

11/15/2022

Shamir came over and gave a free estimate and was quick. He found the problem and was able to diagnose it right away. Thanks!

Wen C.

02/09/2022 12:00:00 SA

This is our first time using ACE Plumbing & Rooter. After reading so many positive reviews on Yelp we decided to give it a try and we were not disappointed. ACE seems to be one of the largest plumbing company in SF, as they seem to have 20+ plumbing trucks?! Anyway, our sewer pipe had long-time tree roots problems and it was getting worse. Our regular mom-and-pop plumber no longer can handle this, as the clean-out we have is 125 feet away from the tree root blockage (normal snake is only about 100 feet long). Leo and his team tried to use hydro-jetting to unclog the tree-root blockage but it didn't help much. So they used the RIDGID pipe locator and found the pipe in the backyard, and came up with a plan and gave us a quote. A different team (led by Joel - a nice guy) came the next day (as it was an emergency) and they took care of all the city permit work (it's a big job) and hand-dug out TONS of dirt for 9 feet deep (very efficient team, big high-five). They also used RIDGID SeeSnake Sewer Camera ($15,000 of equipment) to clearly see the tree root problem before they start tackling the job. Overall we have great experience with them and will recommend them for bigger (underground) plumbing jobs!

Francois L.

6/20/2022

Majid from Ace plumbing did an excellent job for me. A PVC pipe broke in my yard and we needed to cap the pipe to prevent the leak. I called Ace at around 2 PM they got Majid to my place in 30 minutes. The job was done well and fast.

Mary G.

8/22/2022

Kenner at Ace Plumbing came to my house on a Saturday and not only expertly snaked out two drains but replaced a kitchen faucet and the piping underneath. I did not have the new faucet yet, but showed him a picture of the type of faucet I wanted. He was able to obtain it the same day, bringing exactly the type of faucet I had indicated. He installed it beautifully. Kenner was not only very efficient but also very pleasant with whom to work. I have a large house with 4.5 bathrooms and have been looking for a go-to plumber for a long time since my old plumber retired 3 years ago. Ace plumbing will be my new resource.

Torey T.

6/14/2022

Our shower was giving us trouble so I called expecting to get an appointment in a few days, and they sent someone within the hour!!

FRANCO was very nice and effectively diagnosed and fixed the problem.

Highly recommend this company!!

John A.

9/29/2022

We've called them for both emergency and non-emergency work. They can usually book something pretty quickly; they show up on time and are professional, and reasonably priced. They're on our go-to list.

Carole H.

03/11/2022 12:00:00 SA

This gives kudos to Ace Plumber George W. He is very professional with
good friendly humor. Did a great job installing a new kitchen faucet plus
getting my household back into good working order. Thank you George!

AM H.

03/10/2022 12:00:00 SA

I have a plumber came to tried to clear my kitchen sink was draining slow. He said in order to have a better estimate he needs to put his electric snake into my kitchen sink drain. Well, it got stuck and he left and refused to come back. My husband opened the wall and located the pipe removed Plug and still not able to get it out. Called someone name Mo A at Ace Plumbing and Rooter who came immediately and was able to removed the trapped snake and cleared the line and patched the wall back for us with a very reasonable price which was lower than others. We are so happy and glad of the work received from Mo who told us exactly how
Much it costs and able to completed the job nicely. He is definitely an asset to his company and also to the customers. Thank you very much- Mo A! Please try for yourself and you'll definitely agree with me!

Katherine H.

12/10/2022 12:00:00 SA

I did something super silly and dropped the cylinder you keep a roll of toilet paper on accidentally in my toilet...! I called Ace, they placed me on a waitlist, gave me a call about an hour later and then Omar arrived to help save the day. He was super helpful and considerate. Highly recommend Ace for a tricky situation!

Olivia S.

8/20/2022

Oliver was great! He arrived on time and was able to quickly fix our clogged sink faucet. Very friendly and efficient.

Edgar H.

8/18/2022

Kyle do a quick and efficient house call to diagnose our hotwater heater issue. Appreciate his clear communication about what to expect next.

Rayyan T.

10/31/2022

Super responsive and helpful - got me on the schedule ASAP and was communicative the whole way. Leo was friendly and professional, and made sure the work area was clean once the problem was solved. Definitely recommend!

Mysti B.

12/06/2022 12:00:00 SA

Experts arrive promptly and provide details so you understand the cause and solution. Great work!

Tiffany H.

10/07/2022 12:00:00 SA

My landlord booked Ace Plumbing to come over to fix a toilet in my unit. There was an initial mix-up with appointment time, but they responded quickly and Angel was still able to come over the same afternoon. He was was super quick, communicative about the issue (and what he'd be doing to fix it), and very courteous/friendly. Would highly recommend for any plumbing needs!

Jennifer F.

10/27/2022

Had a little issue with the seal on our toilet this week. I called at 2pm today, and the dispatcher had a plumber to my house by 3pm. Leo was great. Super nice guy. Went thru a few checks to make sure there wasn't a clog in the line before working on removing the toilet and replacing the gasket/seal. I had forgotten until later that it was the original seal from 99yrs ago when the house was built. Leo's a pro for sure to get thru that old gunk. Left things pretty clean so my post-job cleanup was easy.

Kelly I.

03/04/2022 12:00:00 SA

I came home from the hospital after surgery to find my toilet had been running for 4 days. Johnathan put me on the waiting list on a busy Friday afternoon and not even an hour later a technician arrived. I can't thank you enough for quick response, honesty and reasonable rates. You are my go to plumbers from now on!

James R.

03/11/2022 12:00:00 SA

Professional, fast and reasonable! Mo is amazing and has helped us out in the past. He installed a new garbage disposal and fixed an outdoor drain pipe that had a leak. Will continue to work with them for all of my plumbing needs!

Chris A.

10/19/2022

Kyle was able to arrive within an hour of my call and, after inspecting the layout of the pipes and testing his expectation of where the problem was, he was able to quickly snake the affected pipes and unclog the problem. Very satisfied with the work and the quick turnaround.

Robert T.

3/27/2022

Our main sewer line was clogged and sewage water was bubbling up into our basement. With friends visiting there was an extreme amount of stress. George (the technician) showed up with a great attitude, a bunch of equipment, and full confidence to resolve the problem. He was professional, very knowledgeable, and enjoyable to be around. And most importantly he unclogged our main line in a timely manner. Will hire again!

Benjamin R.

5/20/2021

The good: responsive over the phone. The bad: the response is only tenuously tied to reality. I had arranged for them to come for an estimate. They gave me a 1 hour window. I confirmed with them in the morning, and was very clear that they needed to show up within the window. I also offered for them to come *any time* prior. I called them again 1 hour before the appointment, was assured they would be on time. I called a final time 15 minutes before the end of the window and was assured they would be there on time.

They were not. I had to leave at the end of the window, and got a call 20 minutes past the window from 'Mel'. I told him he was late and I was no longer there. He had nothing to say, and basically hung up. No I'm sorry. No can we reschedule?. And I've heard nothing from their central dispatch either.

Jeff C.

06/07/2021 12:00:00 SA

Jonathan did an awesome job in fixing the clogged kitchen sink. The sink wasn't draining properly, and he went multiple times to his truck to get the right parts and tools to make sure he can help us solve the problem.

He was friendly, professional, and now the kitchen sink drains properly! Thank you for going above and beyond, and I would recommend Jonathan and Ace Plumbing to others in the future. :)

Dianne F.

11/19/2022

I recently am having problems with my bathroom sink and asked a neighbor for a recommendation since they just had work done. My neighbor highly recommend this company based on the efficiency, knowledge and friendly customer service she received from an employee of yours named Kyle . Thorough work and job well done

Joan Z.

5/19/2022

Mike at Ace is great! He takes care our needs quick, at reasonable price, he is a very honest, efficient and productive experienced plumber. We will highly recommend
Mike and Ace's to our neighbors and friends.

Margaret C.

7/22/2022

We have used Ace before but had to write a review to recognize Kyle who came after hours on Thursday to check out a clogged pipe. Kyle was personable and despite the fact that the toilet seemed ok ran through the process (flushing it 8+ times) until he figured out the issue. He was efficient and methodical diagnosing the issue. Definitely will use them again!

Michael P.

9/16/2022

Had Kyle Kellum come to replace my broken bathroom sink. He did a great job, was clean, quick, and professional. Would recommend.

Sarai S.

2/17/2022

This review is for Franco. He arrived on time and quickly assessed the issue and made a recommendation and started the work right then and there. He was courteous, communicative, fast and incredibly polite. He was so great to work with. I highly recommend him.

Ping N.

12/28/2021

We have used Ace Plumbing for the last 10 years for Backflow Prevention service for all of our buildings in San Francisco. Bill has consistently shown reliability and professionalism at each visit. The level of service exceeds expectations both on the field and at the office. I know I can always count on Bill and Ace Plumbing to take care of us.

Danny W.

9/29/2021

My house had a sewage blockage. The phone line work really well, and they made an appointment to come out the next day on Sunday pm. The gentleman who came on Sunday ran a little late but he was courteous and professional. He tried for a long time and could not resolve the problem for us. I was disappointed but he was professional and said he no charge would be incurred until problem is fixed.
The problem was he said he would return the next day after 5pm with more equipment to fix the issue. I waited till 8pm and he explained his work day was so backed up that he had to reschedule.

I called the next day to the office and they schedule me with Russ the same day. Russ was very punctual. He listened and diagnosed the problem quite promptly. He did a good job to keep me informed of whats going on. The problem was fixed. In addition, he did a good job to make sure the work area was clean and tidy.

5 star to Russ.

Overall 4 star because of the hiccups with the first guy who came and the fact that he did not come back as promised on Monday. I have to say though he tried hard and was courteous throughout the process.

Geoff S.

11/04/2022 12:00:00 SA

Leo did a phenomenal job yesterday at our place in Duboce Triangle. What started off as a simple change of a shut-off valve behind our fridge turned into an almost half-day job as he had to explore the crazy plumbing set-up of our 120 year old house and a century's worth of renovations and changes. Two previous companies had come out and, without really trying to dig into what was wrong, was unable to effectively diagnose the problem or propose solutions - one even wanted to charge significantly more than Ace just to 'try a few things and see if they work' with no guarantee of success (having seen the final solution - they would not have solved the problem). Thanks Leo!

Marvin R.

7/19/2022

I wrote a previous one star review dealing with incomplete and sloppy work. Jonathan, the owner, contacted me quickly and asked how he could make things better. He sent Sean over to caulk the sink. I appreciate his response and efforts to respond to my concerns

Alison S.

7/13/2022

I called Ace Plumbing this afternoon and the person I spoke to was friendly and helpful. She was able to get someone out within an hour. Kyle K. quickly fixed my toilet by replacing a part. He was professional, friendly, and efficient and explained the problem in clear terms. Thank you for the great service!

Trudie S.

12/04/2021 12:00:00 SA

The company was recommended by the property manager and had great reviews online. For a simple snake to unclog a slow draining shower and a shower tub it was $275 for each of the snakes. Then on top of this the plumber charged another $275 to replace a toilet fill valve which is not complicated to do. I thought it was interesting that EACH service was a flat $275 so I called Ace to ask about their rates. I was told by billing/accounting that they do not have price ranges for common plumbing services and do not have a standard labor rate or service charge plus material either and effectively pricing is at the discretion of the tech. At the tech's discretion?! Who does business like this? The billing lady who was very courteous offered to have the tech, Leo, call me about the alarming $825 invoice. That was over a month ago and I have not received a call from Leo or anyone.

I have had bathroom drains snaked and unclogged by other SF plumbers and NEVER been charged these rates. Unbelievable! I do not recommend this place.

Samir G.

7/18/2022

Great experience. Called in the morning and received a call back within 45 mins confirming someone was already en route to our home. Kyle was knowledgeable, efficient with his time, and fixed our leaky hose connection issue without a problem. Will definitely use Ace again in the future.

Nancy L.

7/20/2022

Eugenio and Oscar did a great job for a couple of slow moving drains in my home. They were considerate in wearing shoe covers, etc and were professional.

Brigid P.

10/28/2022

This is the first time I used Ace Plumbing and they were top-notch! The customer service and knowledge of the plumber that came to our house - Phillip Seiler - was exceptional. Very professional, and knew exactly what needed to happen to get our toilet and sink unclogged. He walked me through everything before he did the work and then walked me through everything again following. Thank you Ace Plumbing and thank you to Phillip Seiler!

Steven P.

9/21/2022

Very professional operation from top to bottom. Great customer service. Jordan came out to do an estimate for a big job on our place and was very thorough with all the details. Even took a few minutes to fix a minor issue with the shower while he was here!

David F.

12/11/2021 12:00:00 SA

I had a misunderstanding with the ACE service guy that came out to unclog a sewer line. He didn't unclog it yet I still had to pay the required service charge. Later communication with the owner was super polite and understanding. The owner said the service guy was mistaken and so the service charge was returned. I have no problem recommending them again. David

Heather J H.

10/24/2022

Can't recommend these guys highly enough! Answered the phone on a Sunday, booked an appointment for Monday to have a clogged storm drain evaluated, and voila, it was done. Kyle vacuumed out about 10 years of gunk. Such a nice guy. Professional and personable. Hope we don't have any other plumbing issues arise, but if we do, we now know who to call. Thanks Kyle and Ace.

Heath M.

10/21/2022

Was looking for quick response for upcoming remodeling. Ace sent out Carlos. Carlos what exceptional, knowledgable and efficient! He also went above and beyond the required work needed done. Two days after his work done on our place, I had questions outside what was done. We had complications after work done that was not directly related to the job Carlos had done. I contacted the company, who said they would have Carlos contact me. Carlos followed up with me, I explained what was going on after the repairs he performed for us earlier. I texted Carlos and informed him of the abnormal situation post work done. Carlos got back to me exceptionally quick. He suggested a few ideas that only a professional should know. I followed his suggestions and the post work issues, not directly related to work done, subsided. He correct the issues via text and we are very thankful.

Scott H.

01/05/2022 12:00:00 SA

I found Ace on Nextdoor and then I saw on Yelp that it was highly related. We had a New Year's Day backup, which is never a good thing. Mo was sent to help. Mo is awesome! He explained things so clearly and easily and gave me great service at a fair price. Following the issue, I asked him for quotes on additional wish list things in the home. Mo is the person I will be calling for all plumbing issues. Really great service.

Care B.

11/14/2022

Kyle was great, polite, knowledgeable and efficient. would definitely use this company & Kyle again.

A. V. P.

10/18/2022

I sent a review earlier today but it seems to have vanished. I will gladly try again. I just bought a new washing machine and dryer. I knew I had to have my very old tubs that water from the washing machine drained into removed right away. My son set up some appointments for me. The first call was to Ace Plumbing & Rooter. I was beyond happy when Kyle showed up very timely and started working. He did a fantastic job. He removed the old tubs and installed the new ones. He tested the tubs for leaks. He got rid of the debris. Well done!

Wally M.

12/29/2021

I used Ace again today and feel compelled to write another great review. I live in a typically old (1910) SF home and have had regular sewer problems over the past year. Carlos and Alberto came out today, dug up what they thought was the problem spot, and sure enough there was an old pipe basically resting up against a hole in a second pipe - no fitting whatsoever. Brand new fitting installed and hole repaired in about an hour. Great work and great service as always. Thank you, Ace!

Dan M.

11/11/2022 12:00:00 SA

We had our sewage extractor crap out on us, pun intended, and were unable to run water down the drain without risking a horrifying overflow. After getting jerked around by another company, Ace came through with a prompt and professional service. Shamir was extremely knowledgeable and friendly. Highly recommend

Linda A.

09/08/2022 12:00:00 SA

Omar did a fantastic job diagnosing my plumbing problem and fixing the problem. Was professional and Courteous. I had clogged toliets and bathroom areas. Also talked to my landlord and reassure him that the plumbing will be resolved.

mike m.

09/08/2022 12:00:00 SA

Needed to get an intermittently running toilet fixed. Called Ace -- they answered the phone in less than 3 rings and had somebody at my door within 1 hour. The serviceman was polite, knowledgeable and efficient. Very happy with the job and experience -- would highly recommend for the professional and straightforward service! Thank you!

Martin M.

8/16/2022

Hopped into the shower before bed and no hot water. I called Ace Plumbing the following day at 8am, and was told Kyle would arrive at 12pm to diagnose the issue. I received a text at 11:30am with Kyle's picture and a confirmation that he will be arriving on time. Kyle arrived promptly at noon and by 1pm my water heater was in working order. I received a detailed description of the issue and suggestions for future maintenance. Great service at fair price!

Susan B.

6/24/2022

Kyle with Ace Plumbing responded to an after-hours plumbing emergency quickly (water leak in a business below an apartment). He was able to spot the issue right away and made the necessary repair. I really appreciate how quickly they were able to get to the site and how professional Kyle was. Thank you

Jill F.

10/01/2022 12:00:00 SA

Ace Plumbing is the company my landlord works with for plumbing issues in our building. I find them to be responsive, reliable, and professional at all times. Recently one of their plumbers, Angel Rodriguez, took care of a kitchen sink repair in my unit - he's a pleasure to work with and I really appreciate his excellent service! Many thanks to Angel and Ace!

S D.

9/28/2022

Carlos, Sebastian and Oscar did a great job replacing a pipe in my garage today. They covered everything nearby and cleaned up very nicely. I would hire them again.

antje s.

9/26/2022

We used this company again after several years and found they were just as reliable, quick and professional as I had remembered them. They sent a plumber out on the first day, evaluated the situation and came up with a creative solution for an old house with old pipes. Within 2 days the old plumbing was gone, a trench was cut in the basement, new healthier pipes were installed, new concrete covered the trench and my problem was fixed. Now I am not afraid of the next rain, and the price was considerably lower than the original estimate. We had been advised every step of the way what the cost would be. Three cheers for a solid company with professional, helpful and friendly workers. Antje Shadoan

Valerie M.

7/27/2022

Carlos did a great job fixing my garbage disposal and explained what I was doing incorrectly. I will definitely call Ace again.

Joan M.

2/19/2022

Eugenio and Israel worked on my mainline, toilet, and tub plumbing this morning. They were super professional, communicated the steps they were going to do, great teamwork, they were expedient and ultimately got the clog out. I appreciated their calm and steady use of time to get everything up and working in the bathroom. Much thanks!

Sean K.

6/22/2022

We had an issue with one of our toilets. Kyle arrived early for our appointment and was professional. Kyle looked at the issue and was able to correct the problem. He was honest and provided the pro's and con's of a repair vs replacement and was not pushy at attempting to oversell us. I highly recommend Kyle - he was great.

Corrine S.

9/23/2022

Omar was an absolute life saver! I had an issue with my sink, he saw the problem and was able to get parts, come back to fix the issue in very little time. He is a plumbing super hero and definitely saved the day! Highly recommend his services.

Maggie V.

1/26/2022

Eugenio Repetto came out to repair a gas leak at one of the homes I am listing. He was very professional, explained in detail what the problem was and how he was going to take care of it. I work with a lot of plumbers and he was by far the easiest, nicest and most-detailed of them all. Highly recommend Ace.

Christine N.

11/26/2021

We requested a plumber to stop by and they said they'd have one over tomorrow (Thanksgiving) at 8am. I was a little incredulous but sure enough Eugenio was there on time.

He was very knowledgeable, courteous (put on plastic booties before entering our home) and gave us different options to consider including tradeoffs. He also took the time to explain the issue in a clear and simple way and documented everything in the write up.

Looking forward to working with Eugenio in the future.

Jennifer S.

7/22/2022

I was super impressed with the professionalism of Carlos Romero today! He arrived to fix a drain problem in a tub earlier than expected, giving me advance notice of the earlier time. He called to describe the problem, again letting me know the cost and waiting until I authorized it before proceeding. Going above and beyond, he returned later to help with a minor problem with the tub's stopper. Highly recommend and really appreciate the great service!!

Yakamoz S.

6/22/2022

My building has hired Ace for our HOA-related plumbing needs in the past (after getting estimates from a few other businesses), and we were happy with their rates and their work. So years later, when I needed a plumber to repair an unidentified leak in my unit that caused water damage in our kitchen, I called Ace. There was a chance the leak was no more after we had our broken dishwasher removed, but our insurance company wanted us to be sure. Ace plumbers came that same day, couldn't find a leak, didn't charge us for their time, and left. A week or so later, I called them again: our insurance company needed a statement there was no leak; would they be willing to write such a statement even though they hadn't charged us for any work done? Jonathan sent me the letter the insurance company asked for via email same that same day. A week or so later, as a part of our leak repairs, our kitchen cabinets got removed, and one of the workers saw a tiny leak behind the cabinet that was under the sink. I called Jonathan at Ace again and told him we may have found the source of the mysterious leak from before. Again: he came by that same day, scheduled a repair for the next day, stayed in touch with me when he needed to send workers ahead and couldn't come himself until later, updated some aged parts, fixed another leaky faucet while they were here, and charged me an incredibly reasonable, affordable amount for everything. One more thing I'll gush about: I recommended Ace to a friend last week. She was told by a contractor she needed some plumbing work done and she wasn't sure how necessary it was. She called Ace, and was told she didn't need the work done. She just texted me today to say thank you and that she appreciated their honesty with her. I love Ace's work ethic and honest communication as well as their rates. Highly recommended!!

Brenda S.

9/15/2022

Fantastic, fast, professional, reliable service. Sensible, not excesive pricing. Free estimate. Ace should be your go to plumber. Carlos knows how to conduct business.

cathi k.

06/08/2022 12:00:00 SA

My water heater was leaking this morning, so I called Ace. They sent Franco within a few hours to come check things out. He determined that we needed to replace the water heater (which we suspected since it was ancient), and he returned a few hours later to do the work. Franco was friendly, professional, and patiently answered all my questions. The work was done quickly, with minimal disruption to my day, and they cleaned everything up afterwards, including hauling away the old water heater. Very pleased with the work and service.

Silvia V.

09/10/2022 12:00:00 SA

Big shoutout to Omar! He came after hours and did miracle repair for several hours. Although he could have stopped after several attempts to fix our mess, he persevered and 2 hours later left successfully at 11 pm, onto his next project...Omar was fast efficient, professional polite and fun to work with! Thank you Omar!!! And Ace!

Sunwoo K.

09/08/2022 12:00:00 SA

Reliable, responsive, and caring service! My kitchen faucet was broken and no water was coming out. I bought the new faucet myself and just needed installation. The plumber came on time as promised, and gave the quote with detailed explanation with no strings attached. When the installation was done though, the faucet itself had problem and leaked water nonstop. I bought the new faucet and reached out again. They came back to redo installation at half the price. After the service, they take electronic payment with ipad all professionally done. Lastly the owner reached out for a follow up survey and promptly responded when I report problem. Very pleasant customer service. I'll be using Ace Plumbing from now on.

Batool F.

09/07/2022 12:00:00 SA

Our bathtub was clogged and we had called ace plumbing to help us out. Omar from Ace came over and did an inspection. He was able to unclog our bathtub within minutes!! I highly recommend Omar from Ace, he's extremely reliable and very very kind!

Cary H.

08/01/2022 12:00:00 SA

We were very happy with the job Kyle K. of Ace Plumbing did for us today. We called them over the weekend and they got right back to us. It was easy to set up our appointment and not only did Kyle show up on time, but let us know when he was on his way. Kyle cleared our sewer line, cleaned up the area and put away our garden hose. We felt the price we were charged was reasonable. We will definitely use Ace Plumbing again and highly recommend them.

Frank W.

12/20/2019

My wife doesn't do social media, which likely makes her a better person. From time to time, however, she tells me to post a review here on her behalf.

We had Rafael come up for toilet issues. A water inspector said we needed repairs in two bathrooms. Rafael was on time, fast, tidy, and a nice guy as well.

So my wife told me: you have to give them five stars. Consider it done.

Mary R.

06/03/2022 12:00:00 SA

Today I had to call a plumber to get an estimate for my mothers home to do a repiping. I called Ace Plumbing and initially they were going to send someone out next week but they called me back and said there was an opening today. I met with Eugenio and he was great. He has years of knowledge and experience and specializes in the work we need to have done to my mother's house. He was professional, knowledgeable and explained everything in great detail. Having someone come out to give an estimate on something like this is never easy and can be overwhelming. I honestly felt that Eugenio understood how overwhelmed I was with the amount of work needed and put me at ease. If you have an older Daly City house or SF house that needs this kind of work, you really want someone who has experience with these older homes; you don't want just anyone. You want someone who really knows what they're doing. I highly recommend Eugenio and his assistant Edgar. Very professional, knowledgeable and fair. Ask for Eugenio!

Anthony F.

4/25/2022

I have worked with Ace Plumbing in the past for a sewer problem. I did not hesitate to call again for a blocked bathroom sink drain. I am so glad I did as ACE needed to gain access to the drainpipe as it traveled down the wall to the lower level. Once the blockage location was identified, they made rapid work of cutting the pipe, removing the clog, and patching the cut pipe. Very efficient work and with minimal damage to existing wall. Easy enough to repair wall. Overall, I am very pleased with their work. The price charged was reasonable. I would not hesitate to call them again should the need arise! (Did I mentioned they came out in a weekend within two hours of my initial call! They are amazing

Sebastian L.

03/03/2022 12:00:00 SA

Two projects for me: 1) swap out an old kitchen faucet for a new one (I supplied it); and 2) figure out why my bathroom sink had no hot water.

Made the appointment over the phone, and Franco arrived 45 minutes earlier than the 1-hour window I was given. Great!

He quoted me the price and completed both tasks in an hour or so and under non-ideal conditions (I'm having my house painted).

Franco actually invoiced me for less than the estimate, which I appreciated. I won't tell you it was cheap, but I will tell you that Ace was dependable and did the job quickly with no hidden charges and no pressure to go with them. What more can you ask for, really?

Don M.

2/26/2022

The water heater for my tenant's downstairs apartment blew and of course it was Friday afternoon at the beginning of a three day weekend. While I couldn't even geta a same day call back from many companies, Ace was out at the property first thing the next morning. I wanted to replace the blown 40 gllon tank heater in my 1905 constructed builiding with a tankless which complicated things a bit. However, Eugenio came up with a plan for getting hold of a good tankless and installing, along with performing some other needed work (replacing the ancient main water shut-off valve, installing a seismic earthquake valve and more, first thing on Tuesday morning, when the supply houses re-opened after the holiday. On Tuesday, Eugenio and Israel showed up per the plan, installed the new tankless and had my tenant back in hot water by the end of the day as promised. Eugenio returned with Raphael the next day to finish the remaining work. All three Ace plumbers - Eugenio, Raphael and Israel were excellent. Knowedeable, reliable and very personable. They were very attentive to not only what I wanted, but the best and most economical options for getting it done. I much appreciated their suggestions for the additional valve and other work and felt the suggestions were solidly based on their years of knowledge and what is needed by the customer and no other agenda.

I am remodeling my kitchen and bathroom later this year and will be calling Eugenio and copany to help me plan the project.

Tami C.

8/23/2022

Kyle came out and fixed our leaky sink a few days ago. He was right on time, diagnosed the problem quickly (we needed a new P-trap), and repaired it. Excellent work. I've used Ace Plumbing for more than 10 years, from big jobs (replacing a sewer line) to leaky showers and sinks. Highly recommended.

Panda H.

8/16/2022

Franco and his team are amazing! He's super responsive and knowledgeable. Give him a call and he will deliver fabulous work with assurance & peaceful mind.

Jason R.

10/10/2021 12:00:00 SA

We just moved into a new place and had a massive leak under the kitchen sink. Leo came out and was amazing. Explained everything very clearly and only had solutions. I recommend requesting for Leo. He did us right.

Grant I.

08/12/2022 12:00:00 SA

Franco at Ace Plumbing & Rooter deserves credit. He was friendly, polite and really knowledgeable. We have an old building with a lot of pipes inside he walls, but he quickly diagnosed and solved my clogged pipe problem without making a mess. Thanks Franco.

A. S.

05/11/2022 12:00:00 SA

We needed our non-draining kitchen sink fixed asap, and it was after 5PM. I called Ace (open 24 hours), the phone was answered right away, and a plumber was scheduled to fix our problem that night. The fantastic George W. showed up early, got to work, and had our sink up and running in an hour. He was professional, friendly, and very knowledgable. We thought the price was fair, considering the hour and the speedy response. We won't hesitate to call Ace (and request George) in the future for our plumbing needs.

Andrea L.

10/11/2021 12:00:00 SA

Responsive, smooth operation. The team has someone who manages all the communication, scheduling and invoicing details. They were organized and come off as experienced. I can't speak to the value as they worked directly with my landlord on work and cost estimates before executing on approved work. They worked with me on scheduling and that went smoothly: the plumber arrived on time and was communicative on what needed to be completed and when.

Tom F.

05/02/2022 12:00:00 SA

Jeez, amazing - Phillip Seiler was with us on Monday after a Friday afternoon request, and solved the issue which had been a problem for months. So gracious, courteous and knowledgeable. Hats off. Thank you!

Caroline P.

08/03/2022 12:00:00 SA

I asked Ace to do an estimate of a drain in the concrete subfloor of my outdoor patio. When they arrived they half listened to what I was asking for then suggested a much more involved way of doing it. This was fine, and to be expected, but I already knew what I wanted based on my finances.They then forgot to send the estimate so I called, which is also okay, things happen. But when the estimate arrived, the employees had completely ignored my request, saying on the estimate that Customer asked me to just install a pipe but we can't do what is not right, quoting an almost $4000 job, instead of the $700 or so work I was asking for. Ace's response felt not just slimy, but also patently disrespectful. I can only surmise that these employees thought that an older woman didn't know what she was talking about. Rest assured, I knew my options: two other plumbers and a carpenter had all discussed the drainage situation with me. I'm not someone who is easily offended or bothered but this angered me. I was very disappointed in Ace since it has otherwise received good reviews on Yelp.

Daniel L.

08/02/2022 12:00:00 SA

Kyle came over and install my new Moen faucet within an hour. Courteous and efficient service which saved me a lot of time from doing the installation myself.

Gretchen D.

10/17/2021

Excellent service, knowledgeable and most helpful! Worked with us to assist with our repair in a timely manner, super friendly and honest. I can't recommend this company more.

Ben R.

6/22/2022

Kyle from Ace Plumbing did a great job replacing my garbage disposal. Showed up promptly, stuck to the original quote and got the job done quickly and with good quality.

Kris F.

7/27/2022

We had some plumbing work at home a while back and called Ace and they sent Carlos out. The work was excellent. After a couple other plumbers did work for us (and having a less than a good experience) we ended up going back to Carlos and his small crew for a bunch of jobs at home and at our bar. Timely and clean work!

Ryan H.

11/11/2021 12:00:00 SA

Ace plumbing came out as scheduled, provided fair pricing and completed the work without fault. I have used them twice now and plan on keeping them around as my main plumbing vendor.

margie c.

7/20/2022

Great plumbers. Honest, responsive, and fair prices. I'm a residential small property owner and manager in SF and I've been using Ace to keep the water flowing at my three properties for seven years, doing jobs big and small. Jim is my go-to plumber at Ace but Jim was unavailable today so Franco came out today. Late this morning I received a leak-alert warning for a duplex. I called Ace and met Franco at the property within an hour. Franco assessed the situation and knew what to do. He asked that the tenants not use the water for a few minutes, and checked the water meter to see if it was still turning. After that, he carefully inspected the toilets and sinks. Crisis averted! Franco recommended that I monitor the usage through my account online, and said he would return and do a complete inspection if warranted.

Tess P.

11/10/2020 12:00:00 SA

We had no cold water in our bathroom. Carey and Esvin was very professional and explained what they needed to do to fix it. Price was very reasonable . Arrived on time and cleaned up after themselves. Great work! Kept their mask on at all times. I would highly recommend this company

Dean B.

3/15/2022

George W. came to our house and did a professional, detailed job with a helpful and jolly attitude. Helped us out more than anyone who previous came to help us and gave us information on how to maintain and check certain things with out water heater and also some tips to help us out for the future. Really great guy!

Sam T.

09/03/2020 12:00:00 SA

Had a clog and backup from main line which caused minor flood. Called afternoon and they offered to come out same evening for emergency charge of $125. Technician came out as promised and assessed the situation however was not able to diagnose and advised additional tests would be available. Tech was reluctant to unclog that evening. This was worrisome as we needed something done in order to prevent further flooding.

Next morning, another backup and luckily only minor flood so called for second opinion a few days later and second plumber came out and easily accessed and unclogged the main line on site.

Diego U.

08/02/2022 12:00:00 SA

Want to give a shoutout to Kyle Kellum, he swiftly unclogged a faucet in one of my apartment restrooms. What is most amazing is that he was the 4th plumber that came to try to fix the issue. The first 3 plumbers spent hours trying to unclog the faucet and Kyle did it in 20 minutes. Just amazing!!

Archie L.

11/08/2021 12:00:00 SA

The drain in my backyard got clogged overtime when the ground would get oversoaked and muddy water entered the drain. So during this first big storm in a long while my drain overflowed (the water could not drain fast enough.) I called Ace Plumbing and their scheduler was very friendly and schedule an appointment for me. Their schedule was really booked so the earliest they could get to me was about 9 days later. Since there wasn't any heavy storms upcoming I booked the appt.

On the day of the 4pm appointment Rafael called me around 2:30 and informed me they had a cancellation so could they come at 3pm instead which was fine with me. Rafael and his assistant showed up on time and were very friendly. They tested to see how far down the pipe the clog was and took care of it.

Rafael and his assistance were very professional. they had used my garden hose to run water down the drain and afterwards put the hose back nice and neat. Rafael gave his business card w/his cell just in case. I'm sure there are many who are professional in their interaction with their customers but not all are also as friendly (as was their scheduler also). Two thumbs up for Rafael and Ace Plumbing & Rooter.

Molly A.

07/06/2022 12:00:00 SA

We had a backed up drain on the ground floor by the washing machine today, and I rang Ace. Gianna let me know they would send someone tomorrow morning, but would try to handle this afternoon if a tech was available. About 20 minutes later I got a call someone was on the way. Kyle arrived, looked at the situation, and was able to fix it. The whole process, from the leak, to the phone call, to the repair was only about 2 hours. Quick, responsive, professional, and effective. Thank you!

Aaron V.

3/30/2022

About 6:30pm we noticed our bathroom sink was filled up with dirty brown water that got spat back up due to a clog. We tried calling our HOA and our landlord even gave us the plumbing company the apartment complex works with. They said the earliest they can come around is the following morning (which is right now and they still haven't called). But when the sink burped more water came out and started overflowing onto the floor. We told our landlord and she recommended Ace because she already had an account with us. I called them up and the lady said a tech would call us back. Not even 10 min later, Leo gave us a call and we told him what was going on, and he came right away, 15min or so. He was very helpful and very knowledgeable, going through step by step of what he was doing so we'd understand his thought process. After about 1.5 hrs later he found the main clog and was able to unclog it, giving us our sink back. Thank you Leo! We really appreciate it!

Caroline M.

01/04/2022 12:00:00 SA

I called Ace Plumbing today and spoke with Chelsea to have a sewer problem fixed. Chelsea was very helpful and took charge of trying to figure out how they could get to the building today. They were doubled booked and she reached out to Russ who has done work for me before and is excellent in figuring out problems. Russ took charge and called me with an update saying it was fixed and what has caused the problem. I have used Ace for a number of years and will continue to do so.

Dave L.

07/02/2022 12:00:00 SA

Our sewer line to the main city sewer pipe started backing up when the washing machine deposited its rinse water all over the garage floor. Ace Plumbing came out and diagnosed a blockage at the p-trap attached between our line and the city sewer. Carlos and the team of Jaime, Alberto, Sebastian, Ediberto and Oscar came out, dug down 6.5 feet and replaced the old damaged clay p-trap with a new cast iron p-trap with all new fittings. They tested for leaks and I got a 1 year warranty on parts and labor. All in all, a job well done and kudos to the whole team. They were professional, timely and diligent in making sure that our plumbing system was 100% operational.

Samantha B.

09/02/2021 12:00:00 SA

Update! Turns out they had apparently let the plumber go. Jonathan reached out to me and went above and beyond in addressing the issues and more. Highly recommend.

Katherine C.

6/23/2022

Sean is the best plumber ever! I had a giant clog at my home, it was a mess!!! Sean was caring and informative as to the plan and how long it would take to repair. He was prompt on arrival, he listened to my concerns, he was patient when I asked question and was extremely professional! I will call Ace Plumbing every time and request Sean!! And he awesome with my big dogs, who followed him around nonstop, very curious with his mission to fix the clog! Thank you Sean!!

J M.

6/22/2022

Best plumbers in SF! Ace has helped us with numerous projects over the years, and they are always super responsive, quick, and professional. Most recently, we needed our water heater replaced and Sean helped us out. He came same day, identified the problem, scheduled the fix and got it all done in an efficient and professional manner. Thanks much - highly recommend.

Jack H.

6/22/2022

Not to sound like a broken record, but once again, ACE Plumbing came through for us. This time it was Kyle, who fixed our leaking faucet, and per our request, took the extra time to replace our paired bathroom faucets (paired with upgraded P Traps and hoses). Thanks Kyle, and thanks ACE.

Michael N.

9/22/2020

Carey and Esvin came over to fix a clogged pipe in our sink. The blockage was 25 feet down and they were able to successfully clear it in less than 15 minutes. Thank you so much, you guys, for coming out during the pandemic and taking care of us. They wore their masks and were very kind and respectful in our home. Highly recommend them to everyone!!!

Paula B.

3/16/2022

I use Ace whenever I have a clogged drain at home or work. They're efficient and nice. We had a clogged sewer drain. George got it done for us quickly and we were up and running in no time. Highly recommend!

V W.

03/01/2022 12:00:00 SA

Awful, awful experience with Ace Plumbing. The plumber lost the part my bathroom sink and I had to continually text/call him to find out the status. I finally elevated this and asked that John M. (owner) contact me but I NEVER heard from him. Really disappointed on how I was treated. I will find another plumbing service to use.

Evan H.

4/20/2022

I've worked with Ace for years and they have always been great. This week Leo helped us with a couple installations and he was kind, professional, and efficient. Highly recommended.

Patty F.

03/12/2022 12:00:00 SA

Woke up to a leaking water heater when we realized there was no hot water. Hopped onto Yelp and called the 1st rated plumber in the area - ACE around 7 AM (we shut off the gas and attempted to shut off the water in the meantime). Russ the technician arrived by 8:40 AM to assess and replace our bursted heater. Russ was fantastic, super knowledgeable, kind and bought the parts/removed/installed the new 40 gal. water heater with his assistant by 1pm. Thanks for helping us fix the situation so quickly! The 6 year manufacturer warranty on the tank and 1 year warranty on the labor is a cherry on top.

Seth K.

3/14/2022

I contacted Ace at 11pm on a Sunday with a cracked water heater. They walked me through cutting off the water and George was out first thing Monday morning with a new water heater. Very professional and prompt service. I would recommend them.

Stephanie L.

06/05/2019 12:00:00 SA

We tried to DIY and fix a water temperature issue with the shower and replaced a thermostatic mixing valve. While we fixed that part, we created a different problem and started having issues with our hot water pressure. We couldn't figure out how to fix it so called Ace because a low pressure shower is just way too depressing to start a day.

Called for an appointment in the morning and got an appointment the same day in the afternoon! Bonus two was that the service technician, Derrick, showed up on time, and was professional, friendly and knowledgeable. He diagnosed our issue, which was not anything to do with an air block as we had concluded from too much YouTube sleuthing (yes, best to leave these things to the actual professionals), and restored our hot water pressure. Yeah! I'd definitely call and use Ace again for any future plumbing needs.

Joseph M.

8/23/2021

Ace plumbing did a great job in replacing our water heater that suddenly went bad. Our water heater was originally replaced 5 years ago by Ace plumbing. Owner & CEO of Ace Plumbling, Jon, along with longtime Sr Technician Joel & Ace plumbing administration took care of it! They researched took care of all the warranty processing and paperwork and within one day installed a brand new, under new warranty, water heater! The new water heater was even a higher model than the last one installed! (Commercial Grade Model).
We are so thankful for the quick response, replacement, but especially for the level of customer service we received from Ace Plumbing! It was truly 1st class, we felt like royalty with the type of service Ace Plumbing bestowed to us.
Highly recommend going with Ace Plumbling! They provide Platinum-style service & repair! 5 diamond ratings!

diana d.

01/06/2022 12:00:00 SA

Ace is amazing, and MO is the best.
I had mice invading from gaps behind my stove.
Mo moved the stove out so pest control could screen the gaps, then came back the next day to put it back.
The screws the pest control used were sticking out too far to get the stove back in.
Instead of giving up and making it necessary for me to call someone else out, MO went out to his truck, got his tool kit, climbed over the stove and fixed the problem himself.
That's called great customer service!

Liana T.

6/24/2021

I avoid giving a one star review because it's been a tough year with the pandemic and everyone is making an extra effort. But this experience rates a zero star rating. Here's what happened: Russ came to our home on 5/24/2021 to check a bathroom fixture. He came, checked it, and said he'd get back to us in a couple of days. No call. I called the company the following week (around June 1) and spoke to Erica. She said I'll talk to him and have him get back to you by tomorrow. No call. Called again (around June 8). Again, a nice woman promised he'd call me by the next day and said they've had a lot of work. STILL NO CALL. I called for the last time today (June 14) and spoke to Phyllis. She said I just spoke to him; he'll call you back. Guess what happened? No call. So disappointing. Look elsewhere.

Aaron S.

09/12/2020 12:00:00 SA

We had a pipe burst in our walls a couple of weekends ago, and called this place based on their Yelp ratings. They came out as early as they could, walked through what needed to be done ( which 100% matched what my general contractor said was the issue) and fixed it for a very reasonable price within an hour of arrival. Thought that was fast given the solution involved cutting and soldering copper pipe!

Honest, reasonably priced, efficient, prompt, and friendly are about all you can ask for from a plumber in an emergency. Five stars, would call again and plan to if something unfortunate happens in the future with other plumbing issues.

Rick D.

5/31/2022

Urundi is the plumber that came out. After a few minutes of talking to him, you could tell he knows his stuff. I mean SUPER knowledgeable and not only with plumbing but anything house related. I can't say enough about Urundi; I would give him 10 stars if I could. From now on, all plumbing needs, I'll call Ace/Urundi. Thanks again Urundi.

Arthur P.

11/30/2022

We had a water leak but we didn't know how serious it was. We found Ace and it got good Yelp reviews. So we called and asked for an estimate. Shamir arrived on time, looked at the situation (water leak, location unknown), carefully determined the likely source of the leak (a pipe that drains the kitchen sink) and how best to access and fix it, and gave us an estimate for the initial work. We hired him to do it. The next day, he again arrived on time, opened up a small hole in the wall of our kitchen under the kitchen sink, found the leak (in a rusted pipe), showed it to me, left for an hour to get the replacement pipe, and installed it. He tested it. No more leak! All the work after the free estimate was done in one afternoon. Shamir was friendly yet focused on his work and did a great job! The price was reasonable. My wife and I were so relieved and happy with his work, which gave us peace of mind. I can whole heartedly recommend Ace and Shamir for plumbing repairs.

Elizabeth Z.

6/24/2022

We didn't have hot water this morning so we called Ace. Sean came in a couple of hours and fixed the problem within minutes. Also, we had a slow drain in the bathroom and Sean fixed that issue within minutes as well. Sean had to park far away from our house because there was construction in the street in front of our house, but he didn't complain about the inconvenience even though it took him extra time to park and get to our house. Sean was friendly and extremely professional. He fixed our issues quickly. Ace is a reliable company and reasonably priced and hires good people. Thanks!

Nina H.

5/20/2022

I had them replace my sewer several years ago. Just had a blocked toilet and they came quickly and snaked it out and didn't even charge me. Very happy with the company and their service.

Barnali D.

05/11/2020 12:00:00 SA

I called Ace for an emergency water heater issue because I'd had a positive experience using them in the past for a plumbing emergency. Unfortunately, the experience we had this weekend was quite disappointing.

After my tenant informed me she had no hot water on a Saturday morning, I called Ace to make an emergency appointment. They told me their next available appointment was on Saturday evening. I gave them both my contact information as well as my tenant's. The technician came on Saturday evening, informed my tenant that a new water heater would be needed, and told her he'd contact me to discuss pricing and next steps. No one reached out to me. I had to call Ace twice (once on Saturday night and again late Sunday morning and leave two messages before anyone called me back). I was finally contacted on Sunday afternoon. At that point, I asked for a written quote, and was told I'd receive one on Monday morning. I was given a verbal estimate with quite a wide range within it, so began contacting other plumbers to shop around. It's a good thing I did, because I found another plumber who was both more responsive and more reasonably priced. (And I STILL don't have the written quote from Ace that I was promised would arrive this morning, and it's now 3:19pm!)

All in all, this was a very disappointing experience.

Ali B.

1/24/2022

Absolutely the best plumbing service company in SF. We have used Ace for years for smaller household plumbing jobs etc... but we recently used Ace to replace a main sewer line from our house to the street and they were AMAZING. Leo and Joel were in charge of the project and they were extremely professional. They came out late at night to help resolve the issue. The estimate and the time frame were spot on for the work they had to do. The work they did was meticulous and quick. Everyone was friendly and very helpful. I couldn't give a higher recommendation to Ace and Leo and Joel.

Clinton L.

8/15/2021

Joel of Ace Plumbing was exceptional. He helped locate and find the cause of our leak and laid out all of our potential items to fix in a level-headed calm manner that put us at ease. As our house is an old house in the Parkside, our pipes were still original to when it was built in the 1920s. Luckily Joel and his crew worked diligently to repair our old pipes and replaced our old rusted out water heater. In the end, he gave us very fair prices and maintained a sense of professionalism that is very rare nowadays. If you manage to get Joel, just know that you'll be taken cared of.

Jonathan L.

5/19/2021

Eddie and team were quick to schedule and appointment and to come fix my clogged sink. Unfortunately the sink was unable to get fixed and given the current tools Eddie had with him. We decided to reschedule, meanwhile, I was able to use chemicals to unclog the sink and since the service didn't complete the job, Eddie was kind enough to waive any fees. Thank you guys for being honest

Jimmy F.

12/17/2021

I have been using Ace for over 10 years. Their pricing has been fair, and the plumbers (especially Joe) have always been respectful and good at their jobs. Not sure if they are under new ownership. Recently, we had a no show after scheduling an appointment. We followed up, and they said our appointment was not in the system. That's okay, it happens. This week, the plumber did not show up at the scheduled window (12-1 PM), and I called back twice before they let me know that they would be here at 3 PM instead. I get it - there might be a delay or a job takes longer than expected. But there was no proactive communication whatsoever. To make matters worse, the person answering the phone gave me a different reason for the delay from the plumber. One said it was van trouble on the highway, and the other said it was an emergency job that has been going on since the morning. Not sure who was right. I hope they get this straightened out. Ace was really great for a long time, and I had recommended them to many in our neigborhood.

Blake B.

5/23/2020

Scotty and his team were fantastic, friendly, professional and safe (his team work masks, were respectful of social distancing rules etc).

They did a great job on a complicated job -- properly diagnosing and repairing a faulty sump pump setup.

Will absolutely be using them for future plumbing needs.

Scott K.

11/06/2021 12:00:00 SA

Mo came by and fixed the awful backup at my building. He was friendly, quick, and charged a very reasonable price. I hope I don't need his help again, but I'll be sure to call him if I do.

Yelp is asking me to attach photos. Really?
I'll pass, for everyone's sake.

James E.

1/14/2022

I had a leaky water heater that needed replacing ASAP. Ace Plumbing came quickly, and I asked for written estimates for two possible replacements, a gas heater and an electric tankless heater. Will said he would have them to me by the next day. Despite my calling twice, it took four days for them to get the estimates to me, and then one of them was for a tanked electric heater, not a tankless one. Needless to say, I had already contacted another plumber and my new heater was already installed by them before Ace got its estimates to me.

Greg L.

2/18/2022

The team that come over that did a great job replacing my disposal. They were professional, courteous and did a clean job!

Debbi B.

01/07/2022 12:00:00 SA

We have used this company for all our plumbing needs. Their employees are very reliable and very knowledgeable. They show up when promised and do a very thorough job too. I would highly recommend this company.

Rebecca T.

4/28/2022

We did a small bathroom remodel and had great success with Eugenio Repetto and Raphael! They were great communicators. Spent a lot of time talking with us to understand what we wanted, how we wanted it to look and they took care of everything technical. They were very organized in how they went about the work. Eugenio connected us with Oscar who could do electrical and construction work so that helped to make the transactions between different tasks smooth and perfectly executed. Thank you Eugenio and Raphael for your courtesy and in depth consideration of what we needed and how the timeline should be organized! Great collaborators! The final product showed the caring and teamwork.

Annie T.

4/28/2022

Fantastic service -10 out of 10! Urundi was the tech who came over to fix a leak. He did an exceptional job! He's professional, competent, knowledgeable and friendly. A great guy and a pleasure to work with! Highly recommend!

Jim I.

4/25/2022

In 28 years in our Bernal house I've dealt with a lot of plumbers, but George and Ace Plumbing are the best. He is smart, funny, professional and skilled at problem-solving. We've had a longtime sewage line problem in our basement, but unlike the others I've called, he identified the issue, fixed it and laid out a plan to avoid future problems. Ace is my go-to plumber now.

Charles G.

4/22/2022

Mo the technician was professional knowledgeable and punctual. Excellent would request him again

Laura J.

3/16/2021

We've used this company before and thought the rates were reasonable and they respond fairly quickly. For the last year of the pandemic, we have not had anyone in our place at all due to the fact that I'm high risk from having had cancer the last few years and an autoimmune disorder. We have lived in our place for 9 years with no clog issues until shelter in place. A month ago, we had to call them on a holiday to unclog a toilet and explained how I'm high risk. When the plumber came out, we again mentioned how I'm high risk. So the plumber put on gloves, booties to cover their shoes and a medical mask.

When we had another clog in our sink just last week on a Friday night, they sent someone out late in the evening at almost 10:30pm, which is really late for us. The workman came out with filthy hands and a loose cloth mask and no booties we were really concerned. While he worked, his cloth mask fell of numerous times and had we not watched him and politely asked he put it back over his nose and mouth, he would have spent the hour he was here basically working without a mask on. We were extremely nervous about contracting covid from him and there was a huge mess afterwards. So it was even more upsetting when he was unable to fix the clog and said he'd be out the next day early in the morning. He said it should only be about 15 min.

When he came out the next day he still had no gloves on, or booties and the same loose cloth mask that kept falling off while he worked the whole time. It lasted almost an hour and a half. Every minute he was here working I was panicked about catching covid especially since his mask was off while he was working most of the time. We tried to be polite to ask he put it back over his nose and mouth and he did try but it was just so loose it kept falling off. I wish I had one of those blue medical masks to offer him. He finally got the sink to drain some but it's still not ideal. After talking with my doctor, I have had to take not one but two covid tests after getting symptoms. It was really stressful and upsetting. How hard would it have been to put on gloves, a paper mask and booties like the first guy? The plumber seemed nice and worked hard for us but it's not worth our lives and getting sick with covid.

It also took them 10 days to send us a receipt and as renters we needed it right away to be reimbursed. If a business take covid seriously, all workmen would wear the blue medical grade mask, booties and gloves since they go into many people's houses.

Follow up.. my covid tests (I had to get two after showing symptoms) were negative and the owner was very active and responsive in regards to the matter. He contacted me a few times asking how I was doing and apologizing for the whole situation.

George B.

4/28/2021

Showed up on time and did the job quickly. A bit on the expensive side, but otherwise great.

Jo G.

12/30/2021

I've used Ace ever since I had a major, complicated sewer line project that Philip was able to diagnose and recommend a solution for. This also involved concrete work and tile work that Philip coordinated his work with and had contractors lined up for. Philip and his team worked diligently to complete the work, cleaned up and were always pleasant and professional. Recently my water heater gave out on a Friday evening. Philip went above and beyond...he came out that night to install a new water heater so my household members had hot water that night. I've also used him for standard issues like clogged drains and faucet replacements and always found him to be super responsive, very knowledgeable and easy to work with. I highly recommend Philip and Ace.

Krissy D.

4/16/2022

I've used Ace plumbing multiple times throughout the years and always found them to be quick to respond and reliable. Just recently I called them about an issue I was having that was causing a loud noise in my pipes. I had spoken to numerous other people prior to this and no one knew how to fix it. Leo was the technician who came and he was able to fix the issue; he even was very responsive taking my texts and phone call after he completed the job as I had some follow-up questions.

Kathleen B.

04/03/2021 12:00:00 SA

I've used Ace a number of times over the years. Ace has always been easy to schedule, and their work is very good. Tyler came out last week to look for a possible leak (we had been notified by the City that our water usage was unusually high). He was very thorough. He checked the water pressure in several spots, as well as all the toilets and faucets in the multi-unit building. He also gave us some suggestions for some next steps if the leak continued, and he gave us a very fair price for the work. I'll continue to call Ace for my plumbing needs.

Mark M.

08/12/2021 12:00:00 SA

Mo and his coworker came by and took a look at my tenants issue and it was so simple he didn't charge for it. Also gave us advice and made sure we felt comfortable about everything. I'm definitely gonna call on them when I have more serious problems for sure.

Nihar B.

12/11/2021 12:00:00 SA

We used Ace recently as we had a plumbing issue where water was overflowing from our drier vent. We had 3 other plumbers come through that were unable to figure out the problem. Leo from ace came and he was amazing! He helped us figure out the problem, then solved it by hydro-jetting some pipes, and finally used a camera to confirm. He was able to solve the problem when 3 other plumbers were unable to. I highly recommend Leo from Ace!

Derek D.

01/11/2022 12:00:00 SA

I called Ace Plumbing to inspect my kitchen sink which was clogged, and the pipe was leaking simultaneously. I was impressed that they were able to send a technician out within an hour (on a Sunday). Leo was very quick to diagnose and fix the issue. He was honest, professional and charged me a fair price. I have been using Ace Plumbing for several years. I would definitely recommend them.

Lilbees B.

9/30/2021

If I could give Ace Plumbing & Rooter 6 stars I would.

Feras (Russ) and Rafael U. were totally great! They were kind and incredibly professional and turned my totally crappy morning into a really nice day with their patience and expertise. They came highly recommended by my next door neighbor. They were respectful of my home and put on shoe covers before entering. They went to work immediately and solved the problem quickly. I would highly recommend them as well and if I have any plumbing emergency in the future, I'm happy to know who to call.

Thanks Ace Plumbing & Rooter!

Leo S.

2/24/2022

The review is for Eugenio Repetto and his aid Raphael. Could not be any better - professionals in the best meaning of the term: quick diagnosis and repair, perfect social skills in explaining the nature of the issue and available options, impeccable cleaning after the work was done, reasonable pricing. Thanks guys, good job!

Daniel S.

9/29/2022

i needed help superfast, and a guy named angel (for real) appeared superfast. he fixed in 1 minute what i had been trying to fix for 2 hours. 5 stars for him and for ace plumbing.

Marc L.

1/31/2022

Leo was my technician. Awesome guy. He ran into a few issues w the issue I called him but was able to get the job done. Leo needed to come back the same day to complete the repair but was very fair in what he billed for the total job. Really appreciated his honesty and responsiveness. Based on experience w Leo I will def use Ace Plumbing again in the future.

Mark J.

3/16/2022

Franco worked with me in addressing a major plumbing problem I had, and kept me informed and assured every step of the way. Him and his team went above and beyond to make sure they fixed the problem thoroughly and educated me on the process and costs associated with it. I could not have asked for a better plumber during this difficult repair. Thank you Franco!

Kevin F.

12/28/2021

I have used Ace Plumbing numerous time. Phillip is the BEST!! Thanks for the good and quick service every time.

Holly A.

1/14/2022

The owner Jonathan is a true gem. We had an issue with a scheduled service window last night but he contacted me this morning and sent two of his best guys Sean and Alberto. They were both extremely professional and fixed the issue super quickly. Will definitely use them in the future. Thank you, Jonathan!

maria g.

3/18/2021

Ace replaced two gate valves underneath the kitchen sink and charged me $1,500. I was not happy about that.

The owner contacted and we were able to resolve the issues in an amicable manner.

Gillian L.

06/07/2021 12:00:00 SA

I'd been avoiding doing a repair in the hopes of renovating my bathroom but got to a point where I needed intervention before renovation, so I called Ace when the plumbing went rogue.
Mo is prompt, polite, & conscientious, & he seems to know what he's doing.
We agreed on an estimate, however when he came back with Russ to do the project, I asked if we could switch it up to save some money, & they didn't flinch. They found a way to make it effective & more affordable! It also ended up taking them much less time than anticipated, which was a pleasant surprise.
It's been several weeks since Mo & Russ did the repair, and everything seems to be working fine. I would call Ace again & request these guys for the next project. Thanks again!

Adrianna J.

09/01/2021 12:00:00 SA

Jeremy was GREAT! He came in and got straight to work and did a wonderful job!! FAST AND EFFICIENT! I would definitely recommend aces Plumming! Thank u JEREMY!

Kavan S.

06/02/2021 12:00:00 SA

Edited:
We had some scheduling issues originally but Ace reached out and made it right - really appreciative of the owner Jonathan for being so empathetic to our situation. We've had Mo come out for multiple jobs and he is awesome!

Moshe R.

8/29/2022

I had a very good experience with this company. I scheduled an appointment for a free estimate. I had a problem with my bathroom sink that was not draining well. Phillip Seiler is the plumber that was sent. He came timely, offered his estimate and I accepted it. I felt that it was a little higher than what I would had liked but it was a fixed priced estimate, that i, the price did not depend on the number of hours that he would spend at the job. I felt this to be very convenient for me. Based on previous experiences with other companies, my experience with an hourly rate was not good. Phillip executed his job in an extremely professional way. I did not notice on single minute being wasted. He fixed the problem, gave me a few suggestions on how to use the sink and left. After he left, I noticed a very small leak coming from a pipe under the sink. I called Phillip and he returned very promptly. He explained to me that his job had a warranty for up to one year! He would, of course, fix this small problem and would be happy to come back if the problem was not fixed to my satisfaction. Indeed, he fixed the small leakage after 2 or 3 minutes work and asked me to be updated to see if everything is fine. At the time that I am writing this review, 3 days after the end of the job, everything is fine. I surely highly recommend this company or, to be more specific, the work of this professional, Phillip, which was excellent!

Andrea K.

07/10/2020 12:00:00 SA

Tremendous service, I only have one plumbing company in my contacts and it's ACE Plumbing! There's a reason they'r called Ace, because they are tops at what they do! Had to have a lateral pipe installed from my garage to the sewer line in the street, and Joel Ledezma and Rafael Menendez made this big job painless! 4 days in and out, (with inspections) other companies have made some of my neighbors put up with doing this work for months, horrible.
Yup, 5 stars - highest rating, if I could put 10 stars I would!

Chris L.

04/12/2018 12:00:00 SA

We needed a plumber ASAP to fix our leaking bathroom and replace the kitchen faucet and Ace was able to help us and fix everything perfectly. They are fast, efficient, and super awesome. I would highly recommend them to everyone - we live in a condo in SOMA and they knew the buildings already (where to park, how the condo works, familiar with the building managers, etc.).

Kudos to James/Jimi and Derrick for fixing our kitchen and bathroom water issues efficiently and swiftly. Support small businesses! These guys will fix your issue and get the job done right the first time (it's hard to find a good plumber these days). The pricing was good and they are well worth the money!

Also, check your hot water valves - some of the condos in SOMA used cheap valves when they were built and the valves need replacing/maintenance. Make sure the rubber is good on them and get the more expensive one that makes it easy to shut off and on.

Tim M.

11/16/2019

I have used Ace several times in the past at my SF multi-unit building with good results. I think they have some good plumbers. However, I just had a bad experience with one of their plumbers (Scotty) who promised my tenants to return to complete a faucet repair and after a week of broken promises to return, never showed up. I had to use another plumbing company to finish the job.
The office person handling my inquiries was excellent and helpful and called the plumber to go to the job, so I can't fault the office or business in general. Unfortunately, their company policy will not allow them to send out a replacement or alternate plumber once a plumber has started a job. I am hoping management will take any necessary steps to correct this problem.

Robert S.

4/28/2022

Absolutely top-notch plumbing professionals!! From the beginning quote, which was the best that I had of the 6 plumbing companies that gave me an estimate. Joel from Ace was the first estimator of the 6 companies that I called, that took the extra time to reevaluate the entire problem and come up with a permanent solution, not just a temporary band-aid on a much bigger problem. Everyone from Ace knew what to do and how to do it properly and professionally. Joel was the primary foreman on this job and consulted with 3 other senior Ace plumbers and even an outside engineer to make sure that this job was done correctly, and the sewer line was re-routed in a manner that would not only get S.F. City inspection approval but would last a hundred years! Joel was on the job daily with trained crews doing various aspects of this extensive job. No questions of what they needed to do or how. They know plumbing and they know how to do it right! The crews were there working diligently throughout and did so with pride and a smile and in getting the job done right! The office staff at Ace was equally pleasant and responsive. I am so happy that I chose Ace Plumbing!

Brian L.

11/09/2019 12:00:00 SA

Had an old faucet to replace and a water filter to install. What made this job too hard for an amateur is that our garbage disposer is giant and someone has to drill through a granite countertop. To give you an idea of the difficulty, two other licensed plumbers said no to the job.

Leo did the job and also identified ancient parts that needed to be replaced. Professional and highly recommended.

Kyu K.

08/12/2021 12:00:00 SA

Damien was the best plumber I had worked with from Ace Plumbing over the years. He arrived on time with a mask and shoe guards. He was really respectful and went to work fixing my leaking bathroom sink. He quickly fixed the leak and provided insight as to what was causing the leak and how he fixed it. He made sure to clean up after himself which was great. I never write Yelp reviews, but thought I had to share my experience since Damien was top notch.

Anshu A.

11/17/2020

Russ did a great job on our project -- he walked us through everything that needed to be done, explained the challenges, and got it done quickly and professionally. Even more importantly, when a (small) mistake was made, he was quick to fix it immediately. Mistakes will happen -- how they are handled speaks volumes about the service and the business.

Susanne A.

12/26/2020

This is the second tie we've used Ace and we have been VERY happy both times. This time we got Eddie as he was calm and knowledgeable, respectful, safe and got the work done thoroughly even though it was a Saturday evening. We are very happy with this company.

Michael N.

2/13/2021

I recently had a huge emergency in the middle of the night where flooding in my building had occurred. I phone Ace and they sent Carey over as quickly as he could get there. That man worked tirelessly to solve the issue, troubleshooting every imaginable way to fix the leak. Unfortunately it resulted in needing to powersaw the wall open, but he handled it like a pro and got everything fixed within the same day. An absolutely lifesaver. 10/10 would use their services again. Thanks Carey!

Masha K.

2/21/2021

I had my garbage disposal jammed. While others were quoting $150+ for any diagnostic work, Mo from Ace Plumbing & Rooter took the time to perform basic troubleshooting, fixed the issue, taught me how to do it myself next time and did not charge me at all. I was dumbfounded and unfortunately didn't even tip him. Thank you for the excellent customer service!

Saam B.

5/21/2021

Russ is amazing. I had multiple problems including a gas leak and a broken 2 pipe.

Russ resolved my issues, explained what he was going to do and then did it. He didn't know how difficult the issues would be until he resolved them, but he did a great job of setting ranged expectations with regards the work and the cost.

Russ also gave me tips about other issues that might need fixing later on, and how I could avoid making other costly repairs.

I am so grateful.

Kathleen D.

5/19/2021

I called Ace because we had a hot water heater issue and a few other small issues with our kitchen and bathroom sinks. Jim was our technician and did a great job. Turns out we needed to replace our hot water heater and he was back first thing the next morning ready to install. Service was great, the pricing was fair, and the process was painless. Overall I HIGHLY recommend!!!

Robert C.

10/08/2021 12:00:00 SA

Thanks Ace for a great experience and fast response. My water heater was giving off high CO2 levels. Damien found the suspect issue and fixed it. PG&E signed off on it the next day. Done and done. Thanks Damien, Well done!

Shannon W.

4/21/2022

Ace replaced our 20 year old water heater with a superior product at a very reasonable cost. Ten months later when my garbage disposal starting making a horrible noise, I called them again. They put me on the schedule for a Friday but found an opening on Thursday afternoon and called to see if they could come out early. I said yes, and Rafael and Eugenio arrived within twenty minutes. They quickly assessed my disposal, gave me a quote before proceeding with the work and fifteen minutes later the problem was fixed-- a small silver spoon was lodged in the machine, there was no way I could have felt it or gotten it out safely. Again the work was done at a very reasonable cost. Everyone at Ace is friendly and they make it feel like it's a small family business-- even though I know it's a larger company. The phone service is excellent, the work is good and the service people seem honest, hard working and efficient. I will always call Ace first!

Mie S.

2/15/2022

I went to Ace to replace my hot-water & another small plumbing issue in my home. Carlos, was my plumbing tech and he was wonderful, same day replacement, with no problems. Carlos has become my go to, as he is the best! Plumbing is always a crazy issue to deal with but you don't feel so bad when you have great plumbers providing great service. Thank you Carlos :). Ace Plumbing & Rooter is lucky to have you.

Richard C.

4/14/2021

I could not turn off the water from the bathroom via the shut-off valves. Mo from Ace Plumbing & Rooter looked at it and explained that I did not turn the valves to the right enough.
Mo was helpful and courteous throughout the process of turning off the shut-off valve. I was a little embarrassed that the issue was simple, but thankfully, he was courteous and polite. He also wore slip cover for his shoes. That gesture show that the company and Mo care about the customer homes. In the future, I will definitely call them back for plumbing works.

Raf P.

6/19/2021

Had a great and easy experience! The technician who attended our issue was super knowledgeable, professional and speedy.
He was also on time and fixed our issue.
Very happy with the service provided!

C A.

2/21/2021

They came right away for an emergency. So professional and unclogged a major back up. I would highly recommend.

Kevin B.

01/08/2022 12:00:00 SA

They responded quickly - Chelsea, the scheduler, was prompt and friendly - Jeff and Mitch came out to replace 2 toilets, move water heater and replace a shower pipe - even though they were young they were knowledgeable, efficient and courteous - the price was fair and as I said fast - if you need plumbing service give Ace a call !

Jonathan R.

10/19/2020

Tyler was super determined to diagnose my leaky shower faucet issue, was confident in what the solution was, and was quick to come back out and install the replacement cartridge that was needed after getting the parts needed. He is a super honest and genuine guy and I'm very confident in his work. If I ever have any other issues, I'll be asking for Tyler again!

Robert K.

02/05/2021 12:00:00 SA

A building with 4 tenants, no hot water. First company called stood us up all day. Next day called this company, and they were able to schedule a saturday am appointment, went out of their way to get a special part before they arrived, did the work on time and at the agreed on price. Hot water is flowing. I would highly recommend this company.

S P.

04/01/2022 12:00:00 SA

Two different projects. We recently spotted what I thought was a leak (looked like a water mark) on the wall. George W. was knowledgeable, professional, and after speaking with him he determined that the damage actually wasn't caused by water but by something else. He offered to cut through the wall to check but we didn't want to waste a plumber's time if it wasn't a water issue. Also a few months back Mo and another colleague did a thorough job of fixing a couple of old toilets and a dripping tub faucet. Again, very knowledgeable and professional, why we called Ace again, Mo gave a lot of great advice on how to deal with our plumbing issues at the time and suggestions on upgrading. Calling the office has also been a positive experience speaking with people who are customer service oriented as well as knowledgeable about all the issues callers might be reaching out about. Overall impressed with Ace's staff and organization.

Ursula G.

12/29/2021

Unfortunately, I had another plumbing issue to an overflowing kitchen sink and not draining. Since my very positive experience with Philipp I contacted him again. As expected Philipp fixed the problem. He truly is terrific and knows his business. Besides that he is great to deal with being professional and knowledgeable.

Loretta C.

12/27/2021

Had an emergency with a toilet, night after Christmas. Will came over in a couple hours, looked at it and said he could come the next day, with no emergency charge. Showed up promptly and repaired toilet. $199 was reasonable price. Will was extremely polite and a pleasure to deal with!

Nadine G.

9/19/2021

Based on reviews I called on Sunday at 2pm. Phyllis - with thorough knowledge and warm people skills scheduled Jeff to arrive at 3:15pm! NO EXTRA WEEKEND CHARGE before 4pm!!!!!!!! In 46 years of marriage, I have never scheduled an appliance nor service repair with such a quick response - and ON A SUNDAY!!! Jeff arrived right at the scheduled time, was polite and respectful throughout his job, and professionally unclogged my kitchen sink!
A short while later I went in the basement and found the laundry sink (directly beneath my kitchen sink) was clogged with black water. I called, Phyllis answered immediately and called Jeff who returned and snaked the basement sink, provided informative info, and there was no additional charge!!!!!! Ace Plumbing has employees with OUTSTANDING PEOPLE SKILLS - thank you Phyllis and Jeff and OUTSTANDING PLUMBING SKILLS - that you Jeff!!!! I will definitely use them for my plumbing needs again and HIGHLY RECOMMEND THEM FOR ANYONE READING THIS TO USE !!!!

Mysa Day S.

05/05/2021 12:00:00 SA

The folks over the phone who helped set up my appointment were friendly and curteous. I had an issue with my sink leaking and they have setup an appointment for 2 days later, but were then able to send someone in earlier. The person who came in to check the issue was named Mo. Friendly guy and he was willing to explain the problem in great detail and how he would fix it.

I'd also want to add that I had an issue where the water pressure went down, and they were willing to come in to check if there was anything that may have been from their side. It wasn't and it appears that it was unrelated.

I'd certainly hire them more.

Gale G.

08/09/2021 12:00:00 SA

When the owner of the company shows up at your door at 10:45 pm to help with a plumbing issue, you know they are the real deal! Jonathan Millington and his team are the best. They returned the next day to permanently correct the problem. They are knowledgeable, polite, friendly and professional. They will be our go-to plumbers from now on. Thank you Ace Plumbing and Rooter.

Paul W.

9/26/2020

Ace was recommended by my neighbors. And I definitely recommend Ace to everyone. The appointment call-back was quick and friendly. Technicians Carey and Esvin were very professional: called to say they were on their way and were on time for the appointment. They examined the situation and it for a very reasonable price within an hour of arrival. The work area was clean and no extra work on my part. Professional and painless. Will do business with them again (hopefully not soon).

Patrick L.

12/14/2021

We had an emergency situation at our new home recently. The sewage had backed up during a storm that came through and water was coming into the house. We called Ace in the middle of the night and they said a technician could come in an hour or so. A tech, Will, called to confirm and while he was on the way. When he arrived, he quickly assessed the problem and snaked the sewer line and the blockage was cleared! Will was professional, courteous, efficient - he definitely saved the day and helped prevent any further water damage to our home.

Scott H.

8/25/2020

If you are looking for someone who is reliable, do NOT use them. We called to get an appointment for our leaking bathroom faucet on Monday and they could not come until Sunday. We waited until Sunday and then they never showed up and could not send anyone else out due to car troubles. Then, when we called them back on Tuesday they were unable to come until Friday.

Russell N.

12/13/2021

I called on a rainy Sunday morning because the basement of my house in SF was flooding. Phyllis answered the phone and was very pleasant and super helpful. She made an appointment for early evening and said she would put me on a wait list for an earlier time. She called me back with an earlier afternoon time slot and sent Mitchell out to my house at 3pm. Mitchell was great, he explained the options to me, went right to work and did a fantastic job. Next time I need a plumber, I'll call Ace!

Warren A.

7/18/2020

I'll start by saying I've used Ace more than 2-3 times in the past and they were always great. This time, however, was much different. They came and told me I needed to replace all of the pipes of my shower. I wasn't happy but agreed to do the work and asked for a quote to be emailed. Then I chased on the quote, then again. After a full six days I get the quote, and this is all while my shower was still constantly leaking and mold growing. After day 4 I gave up and found another plumber who was great. They came and fixed the issue the next day after my call to them. Guess what, they simply replaced a part and charged me 250 instead of the 1200 Ace quoted, and I would have also had to pay to get the tiles redone had Ace done the work. So what I got from Ace was no follow-up on an urgent job and overcharging. No thanks.

Chris P.

6/26/2019

Feras, Joel, Jasmine, and the team are absolute professionals! Ace Plumbing & Rooter has a customer for life. I couldn't be happier with the work that was done and let me start by saying I was initially, not excited about this massive project. That all changed after meeting the Ace Plumbing & Rooter team.

Highlights
----------
Punctual:
Always on time.

On schedule:
The project was completed on schedule.

Communication:
All of the communication was excellent! I had a million questions and Feras, the Project Manager, answered them confidently and knowledgeably. I had done a ton of research in materials and Feras outlined my options clearly, the pros and cons of each option and allowed me to make an educated decision. He talked though longevity of each option, materials involved, time, factoring in my resources, and answered every other question I could think of. I had complete trust in the team by the first conversation. In addition to all of that, I thought Feras was a genuinely kind person and was involved from day 1-wrapping the project up.

Joel lead the charge on the concrete work and worked quickly and comprehensively, while also answering my questions, including aftercare.

Jasmine was a delight to work with as well! Although we never met in person, she was amazing in helping orchestrate the backend paperwork easily, and super helpful on calls.

There are a few people who's names I missed, but it takes a team, and Ace has an all-star team!

Quality:
The work was of the highest quality.

Results:
I love the results! Everything is working as it should, and better than ever. The driveway and drain look impeccable.

I'm so happy with the White-glove service that I'm thinking of other projects I'd like to work with them on and recommending Ace Plumbing & Rooter to friends.

Yvonne D.

10/12/2021 12:00:00 SA

I am so grateful to Ace Plumbing. My elderly father's water heater busted and leaked all over the garage. I don't live in SF, so I started calling plumbers. I called Ace and Phyllis answered and while they were booked, she put me on hold briefly to see if she could get someone out there. Not only did someone come same day to quote the job, he stayed until 9 PM and got the job done!!! Damien was the technician. He was so efficient and dedicated. I spoke to him when the job was over and I thanked him. He said, oh no question, we can't have your father without water. Just a really nice person who helped me through a very stressful time. I highly recommend Ace for not only their professionalism and good work, but for their kindness.

Michael G.

11/15/2020

Carey and Esvin did an amazing job. We had 2 other plumbers come and couldn't get the drain snaked but these guys pulled it off. They were super nice and hard working. I'll be using them again as my go to plumber.

Tyler C.

8/14/2020

They showed up 1 hour after I called to give me a quote. They took their time to review all the issues I was experiencing. They gave me a fair price and explained that that was the upper end and might be cheaper if they don't need to replace any parts.

Kai N.

8/22/2019

Ace Plumbing was responsive and professional. Our garbage disposal stopped working, so our kitchen sink was backing up and a stinky mess. We needed help fast. Ace responded quickly and determined the job wasn't in fact the garbage disposal, but the fact the previous house owner ( who was in fact a plumber) had not caulked our sink in place. Unbelievable!
Anthony Geraldizo of Ace Plumbing fixed our sink, got our garbage disposal working, fixed our loose faucet while he was at it, and did a thorough and complete job. We are sure to call Ace Plumbing again if (when) we find more improvements put in place by our previous house owner!

Donna H.

6/21/2021

We have used Ace for years and have always been satisfied with their work. On Saturday our water heater broke and Russ came out to take a look. After discussing our options, we decided to replace the water heater and he returned with crew on Monday to replace the water heater and take the old unit away. They completed the work quickly and did not leave a mess behind. We had to call him back shortly after the installation to check some connections and he returned very quickly to check. Russ is incredibly professional, friendly and kind. We will request him for all of our work going forward.

Krista r.

07/10/2021 12:00:00 SA

Ace Plumbing & Joel saved me $30,000!!! I recently bought a new house with plumbing issues. 2 different plumbing companies said my lateral sewer was shot and needed to be completely replaced and rerouted. I live on a hill with over 100' of pipe to the sewer main. Ace was able to scope the pipe, verify the pipe is in great condition the whole way down, except for one spot early on that has tree root intrusions. I'm able to spot repair one spot and it's $30k less than the previously quoted replace and reroute. I am forever grateful to them!!!! Also, Joel was extremely helpful and friendly. He explained everything clearly to me and gave me a video file of the scope showing the pipe is all in good condition. It's good to find an honest company!

Megan K.

11/24/2021

Our water heater broke and Carlos was able to come out, diagnose it was not fixable, and same day procure and reinstall a new one. He and the team of Javier and Alberto were fast working, helpful and very polite. I really appreciated how Carlos made it all happen!

Michelle M.

6/25/2019

There's several reasons why Ace Plumbing deserves 5 stars. They were very quick with scheduling an appointment. If I need plumbing service...that means I need someone to help fix the issue ASAP. The staff is super responsive and friendly too.

The main reason why I'm raving about them is because there was a small hiccup with service and the owner called me immediately to address the issue and provided a resolution. This is how you know a business truly cares about their customers and understands how to make things right. Thank you!

Harley G.

03/09/2021 12:00:00 SA

Needed work on tub/shower faucet that wasn't property diverting all the water to the showerhead. Plumber was scheduled to arrive between 1 to 2pm and arrived at 1:00pm. He wore a mask and donned gloves at my request. He took less than 5 minutes to analyze the job then went to work when I okayed the estimate. Work was quickly completed to my satisfaction. Can't get much better than that.

teresa a.

5/22/2022

super responsive! showed up the same day and unclogged the toilet! thoughtful and wore a mask as requested!

Dawn M.

11/04/2020 12:00:00 SA

Wow, what a great experience we had with Ace Plumbing, especially Carlos and Jaime. Our home that we bought within the last 2 years, has older pipes and fixtures. Something broke in the tub and although we tried to fix it, we realized that we were over our heads in fixing the issue. A neighbor recommended Ace Plumbing so we called. Thinking that it was going to be several days before we could have them come out, the phone agent said that someone could be at our place between 12pm and 1pm - today! That's when we were able to meet Carlos and Jaime.

Carlos and Jaime arrived at our house slightly before 12pm to see what the problem was. Fully masked up, including gloves and shoe covers, they investigated the problem we called for and then some. After asking my husband a few questions, Carlos found out that our plumbing system is garage accessible. Carlos then stated that the costs would be a little less than originally quoted, he had most parts on the truck, and that he and Jaime could finish the work today! That's truly great customer service not to mention that they were really nice and funny gentlemen too.

Because this translated to such an awesome experience for such a problematic reason, we will certainly rely upon Ace again in the future (and hopefully we'll get Carlos and Jaime back) for all of our plumbing needs, especially when we get around to upgrading our mid century bathrooms. Thanks again Carlos and Jaime, y'all are truly the best.

Michael S.

12/12/2020 12:00:00 SA

Can't speak for everyone at Ace but Joel Ledezma is awesome! Having bought an old neglected house in SF, I've got my plumber on speed dial (Joel). Over the past year, I've basically had my entire house re-plumbed by him and his crew as well as a water heater replacement, garbage disposal and washer and dryer install and obviously the required plumbing for all of it.

His estimates have always been spot on and very reasonable. He has made time on very short notice (who wants to take cold showers for even a day?). Can't speak highly enough of his professionalism and competence as well as dedication to doing a good job!

Will also add the admin staff is very friendly, responsive and accommodating. Hard to go wrong with Ace.

Rene N.

07/08/2021 12:00:00 SA

Shoutout to Sean for his fast and professional service. Hooked up my washer fast, without any issue.

Dinorah P.

9/29/2021

My toilet clogged and I called Ace and within 80 min it had been resolved! Great reliable company!

Iliana R.

10/28/2021

After a very rough storm our roof drain was clogged and ponding. I called ACE since they had serviced my home before. We really appreciated the efficient and timely service from Jeff, highly recommend.

Annie M H.

06/05/2020 12:00:00 SA

It was easy to set an appointment. They came out within 48 hours. Russ was my technician. He called to advise he was running late from a previous appointment; deeply appreciated! Managed my expectation. Russ had face mask/gloves/booties on to enter our home; the right thing to do during this pandemic. He showed me the way to check my garbage disposal, and was patient in trying various tactics. Sink unclogged! Thank you Russ & Ace! Will recommend you for sure.

Alper O.

11/29/2018

My experience was similar to Joyce's. I waited hours for a plumber who showed up late and did a bad job. After I called them it took 5 days till the company sent someone to fix the issue they had caused, only to make things worse. When I could finally get hold of the owner he did nothing but to promise that sooner or later the issue would be taken cared of.

It's been 3 months, still no news from them.

Randell J.

4/28/2020

Leo was super great! He was incredibly helpful and was straightforward and honest. The kitchen sink in the unit above us was leaking (more like waterfalling) to our unit downstairs, and Leo had to look behind our bathroom wall in order to diagnose the location of the leak. He opened up the wall and was able to fix the pipe! He had to actually replace more than initially thought, but he was able to fix our leak! We can tell that he is a hard worker and we highly recommend! Thank you again!

Andrew J.

7/18/2020

I've used ACE on and off for years. They are always on time, professional and reasonably priced. I can't recommend them highly enough

Joyce L.

11/04/2018 12:00:00 SA

We had a sewer line back up in the garage and we called Ace Plumbing to come clear it out. We also wanted to fix our sewer lateral so we requested to have a camera inspection. Rafael supposedly cleared the pipe but we didn't get the video of the camera inspection. When we called, we were told that they had to come out again because the video was corrupted.

A week later, Joel came out and said he couldn't do the camera inspection because the sewer pipe was starting to clog up again. WITHIN A WEEK the roots had grown back that much to clog up the pipe??

Now we were out the cost of a cleaning done wrong as well as a camera inspection for which we had no video of, which totaled $539.

We ended up using another plumber to clear the pipe and to get the camera inspection done, and it costed us 1/3 of what Ace Plumbing charged us. The new plumber was able to get the pipe completely cleared of all roots.

We called to have a portion of what we paid refunded because they did shoddy work. It took Jonathan, the owner, a week to return our calls/emails and when we finally spoke to him, he was RUDE. He told us how he had 8 different insurance companies (why did we need to know this?), how we should've told them that we wanted a copy of the camera inspection ahead of time (he has x amount of cameras and only 2 cameras were able to produce a video file), how he's wasting his time on the phone with us (how he was on the phone with me for 30 minutes already when we were not even on the phone for 10 minutes by that time), that he had paying customers he'd rather take care of (we paid!), and how we were trying to rip him off. After telling him that I was going to call BBB, he decided to return the camera inspection fee.

Jonathan needs to take a phone etiquette course. He interrupted me several times on the call, was very argumentative, and was not apologetic or empathetic. We will NOT be using this company at all ever again.

On the other hand, all the office employees I dealt with over the phone were nice.

Kellee S.

10/28/2018

At the beginning of the year our sewage pump extractor broke. The first person they sent, Fong, did a horrible job over many, many days. It broke again shortly after. New guys were sent, and explained how poor Fong's work was - he had gotten the wrong size pump, he had left supplies next to our house, etc, etc.

So they fixed it, and the pipes along the house.

9 months later, and the pipes from the pump are leaking! You can see the pipes are in terrible condition already as they run alongside our neighbor's pipes, which were not replaced, and don't look nearly as old.

So, obviously, they used already used materials.

Will never use them again - am now paying even more money to have another company fix their mess - again!

Rosanna K.

1/22/2019

Highly recommended. Our plumber, Leo, was extremely knowledgeable and professional. We discovered a ~1 foot piece of lumber clogging our main pipe, and he needed to cut through and replace that section of the pipe. Not a small job!

Leo managed to remove the clog and replace the new section of the pipe within the few hours. The new section looked very secure, and we have not had any issues whatsoever.

I really cannot recommend Leo enough. Not only was he very professional, he also was extremely courteous and kept our place clean while he was doing the repair.

Andrew P.

3/19/2020

I had a pesky kitchen faucet leak, it wasn't too bad but bad enough that it needed to be taken care of and although I tried to tackle disassembling it myself, I didn't want to break it so I messaged ACE.
I got a prompt reply and a convenient appointment day/time.
LEO was great, he reached out the day of and offered to come early if I liked . He scoped out the faucet and figured out easily how to get it apart and we learned that it had a faulty interior plastic cartridge. After 8 years it just wore out from all the boiling hot water I use. The plastic was just aged and it was cracking a little and the gasket was deteriorating. I had an extra faucet from the original remodel so we took that one and he swapped it with the replacement.
Leo did a great job, he was prompt, professional, very nice and repaired my stupid drip! It was a short plumbing call but worth the trip out to have a professional take it all apart. I didn't want to break the damn thing trying to fix it myself. Thanks Leo!

A L.

04/03/2020 12:00:00 SA

We had a kitchen drain issue today. We called Ace Plumbing & Rooter and they were able to assign Rafael to came out and fix the pipe quickly. After the repair, Rafael patiently explained the problem to us and gave us a few useful tips - always remember to use the green bin. It's good for the environment, and good for our home. I'm impressed by how responsive Ace Plumbing & Rooter is, and the skills, professionalism, and honesty that Rafael presented today. Especially during this challenging time that we all need to be in shelter-in-place, Rafael has made a stressful situation a lot easier for us. The pricing is fair too. Now I know who I will call when I have pipe/drain problems. Stay safe and stay well, Rafael !

Lindsey O.

08/12/2021 12:00:00 SA

Damien was incredibly helpful! He came out to diagnose the problem with my water heater and was so patient explaining all aspects. He told me what I needed to do and answered all my questions (which I had a lot). He was willing to repeat the information so I could write it down and made sure I knew what potential things I need to look out for in the coming months. I would recommend Damien to anyone I know!

Stacy S.

8/19/2020

They got back to us fast about an apt.- repairman showed up as scheduled and was friendly and efficient with our leaky toilet. Would definitely use these folks again. *Also liked hearing from the repair tech that the company is treating them well and is concerned with their personal saftey during this pandemic.

Alex G.

7/16/2021

I have been working with Joel over many years and he has done a fantastic job. He has been very responsive when we have had problems and he has been very efficient fixing with repairs.

Ross M.

9/30/2020

Tyler Hoff was great to work with and fixed my toilet quickly and at an affordable price. I'd recommend him to anyone in the area.

Barbara C.

5/19/2021

It was the ol' leaking water heater on Friday evening situation, lasted through a bowl that night and I called first thing Saturday AM. Eddie was able to come out early afternoon and get things going. We now have a beautiful new water heater, didn't miss a beat with water off for a prolonged period of time. Eddie was professional, friendly and informative. I would definitely call again when services are needed. Very happy!!

Parnian B.

11/25/2018

I highly highly recommend them. This is my first time writing a Yelp review, but I am extremely satisfied with their service and decided to write a review.

The plumber was extremely kind, professional and fast. I was expecting the work done in a few hours but it took him only less than an hour. He charged me at a reasonably fair price.

If I need any additional service, I definitely use them again.

Sharifah S.

07/03/2020 12:00:00 SA

Russ and Francis came through to save the day!! During corona virus washing your hands is a must. My sink went out right during the pandemic, Russ and Francis fixed my sink really quickly. Exceptional work ethic, efficient, clean, highly professional and knowledgeable. They were very timely as well, and that's not easy to find these days. Highly recommended. Two thumbs up.

Lorraine Y.

10/01/2021 12:00:00 SA

Again, as always, Philip amazed me with his great service. I have a tenant whose toilet would not flush down. Its always hard to figure out what the problem is but Philip had to put a scope in and see why it wasn't flushing down properly and low and behold it was cracked deep inside the toilet where the water should flow down. Philip was amazing and got the toilet fixed by having to replace the whole thing. Philip is always professional, on the dot with his assessments and a great guy! Thank you Philip for always being the best! Lorraine

Jenni S.

4/25/2019

Excellent and fast service.
When I contacted Ace regarding a couple of plumbing issues, they scheduled an appt. and gave me an hour window of time to expect the plumber. Jim S. arrived on-time, right at the beginning of the window. He was professional and completed the job quickly. I would recommend using Ace Plumbing & Rooter, and Jim for future service.

Desiree M.

9/19/2021

I have had Ace Plumbing and Rooter Service three different locations for our family and their response time and service has always been prompt, precise and very fair in estimates . Carlos and his crew have attended twice with excellent results and recently Damian responded to our plumbing issue with common-sense solutions and outstanding follow up and service . The crew that came was extremely neat and professional . I would highly recommend Ace Plumbing and Rooter for any and all plumbing needs for home or business. Tiana , Tolly and the office response team are also extremely courteous, diligent and prompt to respond. All the services of ACE employees have been the best I have experienced , and I would gladly contact them for any future plumbing or repair needs.

Eric C.

07/09/2020 12:00:00 SA

Our tech Leo was very professional and fixed our clogged pipes super quick. Will return for business!

Selena Z.

08/11/2021 12:00:00 SA

I had a water heater pipe problem. Philip quickly responded my phone call and provided excellent service! Highly recommended! Thanks Philip!

Michelle B.

08/10/2021 12:00:00 SA

I had a leaky pipe under the sink so I called these guys . They couldn't come right away but when they did they solved the problem .

D Patrick J.

10/27/2020

Tyler Hoff was great! We live in an old home (built 1907) and were concerned with water damage that was found during a renovation. Tyler completed a thorough investigation and advised us that re-piping wasn't necessary and that the damage appeared to be old/already resolved. Very refreshing to work with someone who wasn't just trying to sell another job! Responsive and good communications as well. Recommended!

Sophia M.

08/07/2021 12:00:00 SA

This review is long overdue. As properly manager of a couple of residential apartment buildings in SF, Joel is my go to for all plumbing needs. He's dependable and great with tenants. Most recently, water heater unexpectedly went out and he arrived promptly and took care of replacement quickly. Thanks Joel!!!

Jane Y.

05/07/2021 12:00:00 SA

Years later, we had a (turns out) minor issue this time and Phil came through again! He's just the best and nicest guy. He takes one look and knows what's going on. Can't recommend him enough. Not that we want a plumbing issue, but if there is one, call Ace. Hopefully you'll get Phil too!

Josselyn E.

10/16/2018

I've used Ace Plumbing and Rooter several times now over the years (sink, toilet and even massive flooding from our shower) and every time they have been easy to schedule, prompt, honest and wonderful.

Today for example I had Derrick come and fix my garbage disposal. After fishing out a toy and fixing the motor, he showed me how to check for things in the future and made sure I knew what he was talking about. Really wonderful experience all around. Highly recommended!! Thanks again!

Mark E.

1/16/2021

I requested a plumber to replace a toilet. First, they said the would come out on a Saturday in a one hour time frame. Never showed. I called them and they said it was switched to Monday without telling me...fine. Next, plumber shows ands says he will call me later that day to give me options. Never called me back a week later. I understand it can be difficult during current times, but this was just crappy customer service. I've used them several times in the past, but they have now lost a long time customer.

Jon D.

5/29/2018

Ace sent over a guy named Dave. Very friendly. This was a dirty job. My toilet had overflowed from the unit above, I live in an apartment, and waste was all over my bathroom. It was awful. He said he'd never seen anything like it. He had to take off the toilet and snake the drain. The culprit was a very long rope of baby wipes that the neigh had been putting into the toilet.
Dave worked on in for 3-4 hours and then cleaned up.
He showed up right on time, was friendly, and kept me updated on the progress.

Chris L.

10/29/2018

Chris from Ace Plumbing saved our bacon! We had a nightmare of a plumbing emergency. Let's just say, the pipes you don't want to back up, did.

When Chris arrived, he took one look and knew this was not going to be fun. He was very cheerful throughout the process and even did the bulk of the cleanup work himself.

Chris answered all of our questions and even offered to come back the next day with a camera to make sure everything was in top condition throughout the whole system. Most importantly we had a fully functional plumbing system within a few hours of my call to Ace.

A+ Job. Thanks!

Patricia N.

5/27/2021

Very fast response, great service with polite people, I will definitely call them again if I have another plumbing problems.

Fiona F.

8/31/2020

Ace Plumbing really came through with their A game. I rarely write reviews, but for Margarita Semiletova I want update and reemphasize how sweet and understanding she is. I hope Ace Plumbing rewards her well. Margarita's service has definitely convinced me to refer my friends to this company.

Ed G.

11/13/2020

Buyer beware!!! Be sure to get multiple quotes from different plumbers. I had Ace come out to look at a broken tankless water heater. The technician came out and said the unit was shot and I needed to replace the whole unit for $4k. Additional said the we needed to install a bigger gas line for another $1k. So $5k total. Got a second quote from another plumber that said it just needed some basic repair and maintenance. Gas line was fine. All in $1,200. He says the problem with plumbers like Ace is that they only know how to install and not repair tankless water heaters. They are most inclined to sell you a new one to boost their profitability instead of trying to do what is best for the customer. Bad long term business strategy if Ace wants to foster customer loyalty.. They lost any future business from me!

Janie X.

3/24/2021

My parents' faucet and handle in the shower are leaking. After failed to find the replacement parts for the cartridge, we decided to change the entire valve, which required us to contact our HOA to shut off water for the entire building. However, the HOA failed to shut off water at agreed time twice. Jonathan, the owner of ACE plumbing, offered to contact our HOA directly to ensure the water would be off for our third appointment. He even came over to my parents' place and did a pre-inspection to ensure everything would go smoothly the day before our appointment. At the end, everything went smoothly and the shower is working again. Johnathan also gave us a very reasonable pricing, and my parents really appreciated his kindness and diligent work.

Shelly H.

1/20/2021

Great guys. I recently hired their team to help check a clogged pipe and it turns out there's grease all over the pipe. They fixed the pipe and got my sink running again. Awesome service. I would highly recommend Ace Plumbers!

Tsing L.

11/14/2019

My faucet was really leaking in my shower. I checked Yelp and I picked Ace because of the great rating, wonderful reviews and they were nearby. I had an appointment for 4 pm on a Wednesday. At 3:30 pm, Raphael called and said he was outside. Raphael looked at my faucet and he was honest. The faucet was very old and the parts might not be available. Raphael provided me with an estimare, pending the availability of the parts. Raphael kept me updated every step of the way. He left two times: once to get a special tool to remove the old knobs and a second time to get the replacement parts. Raphael was able to complete the work by 530 pm. Before he left, Raphael thoroughly tested the faucet to make sure everything worked properly. I am giving Raphael and Ace 5 stars. I highly recommend and I would use them in the future

Nora N.

11/19/2020

I called and made an appt for someone to fix my toilet that was humming on refill of tank. I gave the information to the woman working in the office. She apparently did not convey the info to the serviceman that I simply needed a valve replacement, because when he called to say he was on his way, I had to repeat this. He asked me the make of toilet which I told him. When he arrived, he came up to my unit with no tools or parts of any kind. Since he needs a wrench to close off the water pipe, he had to leave, go back to his truck and return a few minutes later. He turned the water off and informed me he had to go to one of Ace's suppliers to get the valve for my toilet. I was shocked to find he didn't have valves in his truck - especially after I gave him the make ahead of time. He then left and returned about 30 minutes later, put the valve in, flushed a few times, only to say the part was defective, so he had to go to yet another supplier. More time past. Again, I had to call the company to find out what happened to him and was told he'd return soon.

When he finally returned, he took out the defective valve, put in the second one and was finally finished. Total work time was approx. 20 minutes while over 1 1/2 hours was spent going back and forth to his truck and driving to 2 different suppliers.

The charge was $225 for labor and $25 for the valve!! I was outraged. The person with whom I had booked the appointment, told me there was no charge for the service person to come out, but never said the charge was $225 per job! Never again will I use this company!

Lawrence M.

7/29/2021

Damien was amazing! He was able to fix our garbage disposal and analyze our leaking toilet so quickly he did not even charge us! Larry

Rebecca P.

3/30/2021

I've called Ace a couple of times, most recently for a malfunctioning kitchen faucet. Russ was prompt and made several attempts to fix my old faucet before recommending a suitable replacement.

Francie O.

7/23/2021

Damien came over and fixed our water heater the day I called and he did an outstanding job. Very courteous, kind and knowledgeable about what was wrong and he fixed it in record time.

Amanda B.

02/04/2021 12:00:00 SA

Quick response for a free quote and great communication regarding who was stopping by when to check out the problem with our sink. A did feel like the quote they gave for the job might've been a little steep, $275 for replacing a couple pieces of hardware (a washer and a spring). But also, I needed our leaking faucet fixed fast and they were available asap and I didn't have time to bother with a second opinion or price checking. Over all, great service. Professional, timely, friendly and Covid safe.

Michael S.

12/14/2019

We had a nasty kitchen sink clog that we couldn't clear with drano or by snake, so by recommendation we contacted Ace Plumbing & Rooter. We were fortunate that we got to work with Leo who spent hours over two days trying everything possible to clear the blockage. He was relentless until he succeeded. Leo was really friendly, professional, and determined. His attitude actually made it kind of a fun project for us. And he loves dogs! We highly recommend Ace and we highly recommend Leo.

Juan G.

12/20/2019

Well maybe they work good for home owners, however I contacted them for some commercial work, and no one showed up. I received a message 2 hours AFTER they scheduled to show up onsite stating no techs picked up our call. So, maybe they should stick to residential, but commercially, spend your money with a company who actually WANTS your business.

Melanie S.

7/15/2021

Excellent service from Ace Plumbing & Rooter! Joel has been doing amazing work at the child care center! He is reliable and does quality work within a customer friendly schedule. The agency is grateful to have found a quality tradesmen with his professionalism.

Tess V.

7/14/2020

I've been using Ace for a long time. I'm always happy with their quick response and great customer service.

Russ, the plumber, is excellent. Highly recommend this company.

Eric H.

7/13/2021

Needed a new water heater. Carlos showed up, gave me a very reasonable estimate, and were back with the tank in a few minutes. They finished about an hour later, cleaned up nicely after themselves (I'm always baffled how that doesn't occur to some contractors), gave me a rundown of features and maintenance, and hauled the old one away. A little later in the day, I noticed that my water flow in the kitchen was pretty weak, so I texted Carlos, and he told me exactly what to do. Fixed it up better than ever. That kind of service is hard to come by, and so these folks get my highest rating and then some. Thank you, Ace Plumbing!!

Jennie C.

4/29/2020

I had a kitchen sink backup that I could not resolve with plunging. My brother in law went the extra step to take out the P trap and tried several methods of clearing, to no avail as the block was further down the line.

ACE Plumbing to the rescue. Two pleasant ACE guys, Russ and Esvin showed promptly at the scheduled time the next day. Put on shoe covers. I recounted my efforts and showed them the outside drain connection.

They brought in their monster Super Snake and quickly resolved the block and tested for backups. Said it was just normal built up sludge, 15 ft from sink, recommended a regular baking soda and vinegar based cleaning should keep it clear. Cleaned up after themselves super neatly and gave me a discount too! Work has a 30 day warranty. Thanks ACE, Russ and Esvin!

Hillary T.

1/29/2021

Great job, we were satisfied! We had a leak and they came the same day and it didn't cost a crazy amount. We had a plumber come before for a different issue and they ripped us off. But this was the opposite experience.

L M.

4/17/2021

Once again, we called Jim at Ace Plumbing to complete a gas hook up for our fire pit. We have previously used Jim to do a major repair to a burst pipe in one of our bathrooms, and to also move a large pipe in our garage. I would never think to call anyone else given the exceptional service we continue to receive. Jim is extremely knowledgeable, professional, trustworthy and responsive. The work has been high quality every time.

blake h.

11/05/2020 12:00:00 SA

I scheduled Ace Plumbing to come install a water filtration system at my new house. Carey and Esvin showed up early and worked diligently to get everything installed. They were incredibly professional and even offered to come back and change my water filters for free in 6 months. Happy to find a local business that's so high quality and dependable. Will definitely use again in the future!

Noah H.

05/11/2019 12:00:00 SA

Excellent experience with Leo! We contacted Ace Plumbing & Rooter to fix our clogged bathroom sink, which had been relentless to our own attempts to fix the issue. We had tried drano and snaking it ourselves, but the clog was very severe.

Leo explained the issue in great detail, which I found really interesting. The final solution was to cut into the wall under the sink and replace the ridiculous piping job that was done by some crazy person before our time in our older Victorian style home. There were three 90-degree turns in short succession, which Leo explained was making it very difficult to snake and hydroblast. Thankfully after replacing the pipes and blasting water with crazy power, our sink is draining better than when we moved in!

I'll definitely call ACE and request Leo if we have other plumbing issues!

Aubrey B.

12/03/2020 12:00:00 SA

I've worked with Ace Plumbing on two different projects over the last few weeks--both of which I had previously called another company only to have them say they couldn't do the job or tried and failed. Ace Plumbing got it done both times, was reasonable in their estimate and time required, was friendly and professional, and was covid safe (wearing a mask, keeping distance). The two projects were totally unrelated, and both times Mo was a home run -- thank you for doing what other plumbers couldn't.

Joe P.

12/18/2019

I want to make sure I add to the 5 star reviews here. Had an issue with my water heater and APR came out immediately to assess and fix the situation. Sean was extremely courteous and professional and was very fair with the price. I couldn't be happier!

Michael F.

06/06/2021 12:00:00 SA

Jeremy came out last Wednesday (June 2nd) to fix our kitchen faucet. He's proficient and personable. The outcome was excellent! He observed all safety precautions for covid, even wearing foot coverings. We really enjoyed this young man's expertise and amiable demeanor. He and Russ are a credit to Ace Plumbing & Rooter. They have the BEST plumbers!! Call ACE at 1-415-824-6333!

mark g.

06/05/2020 12:00:00 SA

I want to profusely thank and compliment Ace Plumber Carlos Romero who did a fantastic job. There was back up in my shower and my toilet was clogged up, and it was late at night, so I was in a bit of a spot. I called Ace and they sent Carlos. Carlos started his day at 730 am, he had a tough job out in the Avenues before he got to my house around 1115 pm. He was done in a little over an hour and 15 minutes.
Carlos did a quick survey, figured out what needed to be snaked, took the toilet off, snaked out the clog, replaced the toilet and cleaned up immaculately. Needless to say, Carlos proved to me that he is definitely an essential worker!
Thanks so much Ace and Carlos!

Much Appreciated!

Retired Deputy Chief
SFFD
Mark Gonzales

Timothy L.

02/04/2021 12:00:00 SA

We had a blocked sewer pipe that was invaded by tree roots. Jim from Ace Plumbing diagnosed the issue rapidly just before the atmospheric river storm was to descend on SF. Jim secured a team that got on the job in 24 hours. They jackhammered three spots in the concrete floor to access the compromised pipe, moved a hot water heater, replaced the pipe, installed a new drain, and poured concrete the same day. Very professional and conscientious the entire time. When the rains came, the water flowed freely. Ace Plumbing came through for us big time and we will definitely use them for anything big or small.

S. R.

8/23/2017

Yesterday I called for a service call. They gave me a same day appointment. But was a NO SHOW, Not even a CALL.

I called today to inquire about the appointment, and was given a 10am and it is 10:45 with most likely another NO SHOW, not even a call...

Oh wait, as I am writing this review I received a call, and they will be here at 11:45. Up side is that maybe someone will be here on time. I will update my review.

Thanks

Gerardo L.

03/07/2020 12:00:00 SA

My kitchen sink was clogged pretty badly. I called my home insurance and they sent over a plumber. He snaked the pipes under the sink but was unsuccessful in unclogging it.
I received authorization from my insurance to find my own plumber and selected Ace Plumbing given their great reviews. Leo S. was assigned to my case. He spent time snaking not only the pipes in the kitchen but also the access points to the kitchen sink pipes in BOTH the garage and the lightwell adjacent to the kitchen. After working these access point thoroughly, he was successful in unclogging the sink!! EXTREMELY satisfied with Leo's professionalism and commitment to solving the problem. Ace Plumbing is lucky to have him on their staff.

Joe A.

5/18/2021

ACE Plumbing recently repaired a failed hot water heater for me and brought all the plumbing up to code! After the repair, I called my serviceman with a question, he came out within 2 hrs the same day, found another unrelated issue that was leaking from an upstairs unit into the lower unit, and quickly diagnosed the problem and repaired it no charge! This is so rare in service related businesses and I was so grateful for his skill, integrity and generosity! This is a quality company! And thanks again to my repairman, Mootasen! You're the best!

John C.

03/04/2021 12:00:00 SA

I fully support and recommend Ace Plumbing and Rooter. There are several things one should do when becoming a responsible homeowner. Having a plumber who you trust is like having a good auto mechanic. When things are bad and you need help, it just feels better to have someone you can trust. Call Ace. I'm not kidding. Jasmine in the office simply couldn't have been kinder. She set me up with rapid appointment and got someone with expertise with my issue to come out and give me advice. I had an issue with my construction build and Sean from Ace stepped up and gave me fantastic advice. I'm very grateful. Life pro tip: 1)meet these people, they really can help you if your in trouble 2) save their number

Jay B.

3/24/2018

We recently had an issue where the shower/bath handle in our apartment became stripped out and finally started rotating a full 360 degrees! Only pressing down on it while turning would turn the water on or off.

Fortunately, our great landlord/property owner Jen uses Ace Plumbing, and got an appointment set up for Leo to fix and resolve. He came out on an emergency basis earlier this week to identify the issue, then returned today with the parts needed. Once he got here today, the removal and replacement handle were quickly installed. Leo is a very nice plumber, professional and fast worker on site. We recommend this Ace Plumbing and Leo too - thanks! Props to our landlord as well ;)

E. D.

1/15/2021

We've used Ace several times now and they're always wonderful to work with. This afternoon Mo came by, to fix the kitchen faucet. He was prompt, very pleasant and his customer service skills were fantastic. Ace clearly values loyal customers and we really appreciated them prioritizing our needs. Highly recommend!

Matt L.

7/17/2019

We had Scotty have his team add water meters to our HOA where water was planned to be off from 8 am to 6 pm. Aside from starting late on the first day, he was driven to get the job done for 30 units done in two days which seemed absurd. Day 1 water was off until 7 pm and there were apologies. On Day 2 at 6 pm and it was clear they were no where near done on 4 units, he actually said he'd be done in an hour rather curtly contrary to what his own worker said, and he wanted the guys name so he could reprimand him. He was so concerned about getting it done in two days he could care less that maybe people need to use their water for things like dinner, showers, or the toilet. In any case, he would not be micromanaged and now that it's past 9 PM and they are still nowhere near done he won't even make eye contact. When I asked him what was going on he snidely said do you want me to leave now? which would leave 6 units without water overnight as if I was the one wanted to try to get two days work done in one day.

He literally doesn't care about his customers' needs. It's all about his schedule and he is utterly unapologetic. Maybe finding a plumber is hard to do, but the contempt shown is something.

paulina k.

9/23/2019

I've had two experiences with these guys. Neither one have been positive. Called them the other day for an emergency. Woman put me on hold and never came back. I tried again and same thing happened. Call 24-7 rooter and plumbing and they took great care of me. Another time had a guy out to replace a toilet and he not only brought the wrong one but it was the wrong size as well. It was a comedy of errors. I had to send him away and call another company. Don't recommend at all

Don C.

05/02/2020 12:00:00 SA

Hi, Our water heater pilot light kept going out and I had to keep trying to relight the pilot light .Finally after the pilot light failed 8 TIMES ,I called Ace Plumbing AND Rooter .Appointment was easy to schedule.Scotty promptly replace a part and our water heater is now working. Scotty is a very nice person and he take the extra effort to fix our plumbing problem.
Many Thanks!

Eric R.

2/19/2020

Had a dishwasher install that didn't work out well, so I called Ace to help me fix the situation. What originally seemed like a simple problem with the air gap revealed some significant corrosion in the p-trap and another pipe. It could have easily gone without notice, but Rafael was thorough and professional, replacing the parts and testing everything before they left. Once again, the best in the business.

nick p.

9/30/2020

Great company! Carey and Esuin came out on time, gave a fair price and worked cleanly and efficiently. They even went the extra mile and fixed a gate latch for me just because they're nice guys. Can't recommend them enough.

Joseph S.

10/29/2019

Amazing work from Leo. We had a nightmare clog in our tub and he went above and beyond to get it working. He was very professional and did a great job. Will definitely call again whenever I need a great plumber.

Jacki L.

04/11/2021 12:00:00 SA

I was so impressed with Rafael and his team. I called on a Wednesday because the sewer drain from the my house to the sidewalk was blocked and the city only covers from the 4in grate to the street. Anyway, the scheduled someone to come out on Thursday between 3-4. At 3pm on the dot, Rapahel and Alberto arrive. The scoped the drain, identified the problem (a root) and gave me a quote. Raphael said they'd be at my house by 9 on Friday. Again, right at 9 Preston and Alberto arrived and began work. Raphael, Jaime, and Francis joined about 45 minutes later and the work was completed by 2pm. I will 100% call them again.

Rodney C.

04/05/2020 12:00:00 SA

Shout-out to Leo Soto who did an outstanding job in cleaning and unplugging the drain. The sewage backed up and he spent hours repairing the pipes at the Laguna Apartments in SF. Leo was courteous and professional and stayed until the job was completed. Highly recommend this company, Ace Plumbing in SF! Already gave Leo's name to our relatives. Thanks again, Leo!

--Hank of San Francisco

t t.

05/12/2017 12:00:00 SA

My kitchen sink/main drain pipe (in an apartment building) needed to be snaked. I called the office around 9 in the morning. The lady who responded was very professional and scheduled the service man to arrive between noon and 1.
Scotty, the rescuer arrived right at noon. He was very friendly and knew exactly what to do right away. It didn't take him much time to snake and clear the pipe. I couldn't have not been happier with their speedy and solid service.
By the way, this was my second time I used the company (toilet issue) and that work was also excellent. I highly recommend! Thank you, Scotty!

Hiten M.

01/11/2021 12:00:00 SA

Tyler Hoff came and quickly diagnosed why the kitchen plumbing was leaking--a bad joint between the disposal and the pipe. Professional and courteous. I'll ask for him by name next time.

Filipp M.

11/26/2019

Leo helped me clear up a bad clog in my kitchen sink. He was very polite and was able to fix the problem very quickly. Left me with some great advise for maintenance that would help avoid another clog. Excellent service, would highly recommend.

Whitney D.

3/14/2018

I had to call ACE twice in two days due to two separate and unrelated problems. Jasmine, the receptionist, and I now feel like friends ! She's a sweetheart, and because they had just been out two days earlier, she gave me top priority, and the owner of ACE, Jonathan, himself came out to check the situation out. The first job was done correctly (again, no relationship between the two, but he wanted to check) and he came back with his workmen, on time, to supervise the second job and they were in and out in 45 minutes.

Great service, great people and great attitudes.

Catherine D.

03/09/2020 12:00:00 SA

ACE to the rescue again. Sean is my plumber BFF. I ask for him every time. This time our garbage disposal went kaput. He came back with a new one at a set time. He replaced it faster than me getting the leash on my dog to go walk. Sean knows his stuff. Years of experience and it shows. He's sweet and kind with good hair to boot!

Angela V.

06/05/2017 12:00:00 SA

I had a plumbing emergency where my tenants came home to discover that the building had no water. I live out of the area and tried contacting a few emergency plumbers...all with no availability.

I checked the Yelp reviews and called Ace Plumbing. They answered my call and apologized that they couldn't make it immediately but would arrive in a few hours. I was impressed when they said they would call if they could get there sooner.

End result, they came within an hour, found the cause of the problem (a valve that had been turned off) turned on valve and we were back in business.

Excellent, professional service, fantastic follow-through and the plumber didn't charge me anything. I am still in shock. I was prepared to pay the extra fee for emergency, last minute service and they charged nothing.

I will recommend ACE to my employers who own multiple units in the City, as well as anyone who asks if I know a good, dependable plumber.

Quite simply, THE BEST!

Lis W.

09/09/2019 12:00:00 SA

Derrick came today to trouble-shoot a leaky toilet. He was prompt, arriving exactly at his appointment time. He fixed the problem with the toilet quickly and also looked at the other toilets in our house just as a precaution. He shared what he was doing with me, which is nice - I appreciate when I'm able to learn a little something when repairs are made. I called Ace because I have seen their trucks on my street, so if my neighbors use them that's a good sign. Making an appointment with Ace is easy and I will use their services again in the future if I have another problem (cross my fingers I don't!). 5 star service.

Ilan E.

10/05/2019 12:00:00 SA

Joel and his team replaced the water line that goes from our house to the water meter, and removed/laid down concrete in our front yard. Joel is very knowledgeable, and answered the many questions that we had in detail. He worked with us patiently to determine what needs to be done in our case, and was supportive even though we made a last-minute change to the plan of work. Joel responded right away to our calls, and often even came by and looked at the area, to be absolutely sure that he was giving us the most accurate information. The work was completed quickly and cleanly, the team worked around our schedule, and the results are excellent. We couldn't be happier with the work done by Joel and his team, and will be working with them again to replace the remaining galvanized pipes in our house. We highly recommend Joel for plumbing and concrete work!

Matthew H.

02/06/2018 12:00:00 SA

Derrick,
The man! He solved the drain problem. Even gave me ammunition in the household debate. Turns out the clog was from my wife's hair...not from me shaving. Thanks for the great work!

Sergei Z.

02/05/2018 12:00:00 SA

Thank you Ace Plumbing
Jim and crew came today did awesome
Job on edgehill way in San Francisco
It was big job they made it look easy
Very reasonably priced. Left everything nice and clean
Thank you Jonathan you workers are awesome
I recommend ace plumbing to all my friends in the city

Nick L.

6/14/2020

Called Ace on Weds because the Best Buy installers could not install my new Bosh dishwasher because of a leaking valve. They gave me an appointment on Friday, Leo was the technician who performed the replacement of the valve and installed my dishwasher. Leo was friendly, knowledgeable, professional, and did a great job replacing the valve and installing the dishwasher! Our faucet was also failing so we had Leo replace the kitchen faucet and he did the work the very next day. Thank you Leo for the great job you did for us!

Kan K.

7/22/2017

Great services on the phone and in person. Had an appointment with Derrick L to check up the garbage disposal. Derrick showed up right on time (Comcast, take that!)

It was a quick fix for the blades. Wow, no charge and with a smile from Derrick. Very professional. I will absolutely call them again and recommend the service.

Thank you, Derrick!

Maggie L.

11/24/2020

I had a basic service call with Carey and Esvin, to fix a leak in my kitchen sink. They were communicative, professional, quick (done in about 30 min) and friendly. They wore masks and shoe covers. So far the fix seems very solid, and if it becomes loose again, the price will be applied to a replacement faucet. Thank you!

Lauren F.

11/13/2020

I have had to call Ace twice in the last month for small things and both times they sent Tyler. He is my new favorite guy, both times he showed up during the window they gave and fixed the problem quickly and efficiently. The the foreseeable future when I need a plumber I will request for Tyler to be sent.

Eduardo M.

4/28/2019

Derrick is real-life Super Mario. This dude came by our house and on a Sunday and managed to diagnose and fix clogging issues across 3 drains in about 25 minutes.

I had water falling from the ceiling this morning. He could've gone down complicated and expensive rabbit holes, but instead he quickly found the root cause and fixed it. On top of it, he was punctual and worked with a great attitude.

I've had my share of disappointing experiences with plumbers. This was the second time I chose Ace and in both accounts the service was top notch.

claudia v.

8/21/2019

I unfortunately had a pretty bad experience with ACE. I hired them to fix a code violation with my water heater and after months of following up they were not able to finish the job. I was able to get a plumber to come out and do part of the work but the permits had to be pulled by the owner who has the contractor's license. The owner never pulled the permits even after telling us he would. I called their front desk asked for info, help and follow up and did not hear back. The plumber claimed his hands were tied, it was all up to the owner to pull the permits. It seemed like the owner did want to or care to pull these permits. He allowed his workers to take on a job they couldn't finish. I will not use them again. Unprofessional, expensive, poorly run and it sounds like the non-present owner is a real piece.

Michael M.

9/19/2020

We have use Ace several times over the past five years. Russ is always the one who helps us and he is extremely professional, thorough, friendly, and helpful. He always checks and double checks things and explains thing clearly and effectively. He always gives great advice about plumbing in general. I recommend ACE and particularly Russ very highly.

Alec H.

8/18/2019

Outside sewer was backing up through my garage. They came right out, cleared it out and haven't had any issues since. Very quick to respond and reasonable price.

Eric S.

2/17/2017

Ace was able to clean out what nobody else was able to do.

They sent in a plumber knowledge and the tools necessary. I had two plumbers before who were unable to clear the clog. They were also the cheapest (63% cheaper). The plumber was clean and knowledgeable (I come from a family of industrial plumbers, so I know the work)

In any case, I'm keeping his card. He was very professional, and the dispatch service was very effective at getting me an appointment within an hour, I'm very happy with their service.

E C.

03/08/2019 12:00:00 SA

Excellent service - Quick turn around, called them in the morning and got an evening appointment. The receptionist was great (sorry I cannot remember her name!), the on-point person contacted me and was really clear on arrival times etc, and then did a really excellent job (Anthony is an absolute wonder, he is *excellent* in manner and work effectiveness). The work took ~40 minutes.

And here is the BUT. It's all at a *really* high price. I cannot fault them and I will call them again when I have a big job and have saved up my pennies. This is a gold-membership plumbing experience.

J.D. M.

2/24/2021

I had a leak under my sink, and called Ace Plumbing. My HOA has them as the recommended plumbing vendor. I made a 10 AM appointment. The technician (Michael) showed up at exactly 10 AM. He was courteous and pleasant, and fixed the leak very quickly. He also checked another issue in my bathroom, and fixed that too. I have never used Ace Plumbing and Rooter before, but would recommend them based on this experiece.

Lorena B.

5/13/2020

I had literally the best experience with this Ace Plumbing. With a leaky bathroom faucet in an old house, I knew I was going to need someone who really knows what they are doing. Scotty and Carey were just the answer. They were timely, professional, knowledgeable, very clean (changed their gloves, face masks, and shoe coverings before they came in our home) and were efficient. I am loyal to this Ace Plumbing now, and won't go anywhere else. Thank you again!

Mitchell W.

2/17/2021

I recently had major flooding damage so I needed emergency plumbing. They arrived late and never called me after. I had to call and reschedul. I wouldn't recommend them to anyone else.

ed p.

7/26/2019

Short review: Anthony from Ace was awesome and a lifesaver.

Longer review:
Anthony came to the rescue on Friday night to fix a clogged kitchen sink. He was super courteous, polite and made me feel at ease by walking me through what he was doing the entire time. He even called twice instead of ringing the doorbell since he guessed that I might have kids that would be sleeping.

I'm a huge fan of Ace and Anthony and they've become my go to guys for help in the future.

E H.

12/21/2020

Carey was working next door to us today and I approached him and asked if he could check/rooter our sewages/drain lines for our 2 unit building. He was able to after finishing the job next door and did a great job. Super knowledgeable and friendly. Looking forward to working with Carey & Ace again soon!

Satya P.

2/13/2021

Our building's main line backed up yesterday and we had Ace come out to fix it. They did a couple things that were super shady. First, once one of the guys got annoyed with trying to fix the problem, he did the most cliche thing any contractor can do and said there are structural issues that make our problem unfixable. In our case, someone must've snuck into our garage and poured concrete down a drain, and that the main line must've sloped down because of the age of the building. Second, he wouldn't explain anything to me when I was standing right there. He insisted on calling my neighbor who he knew was out and couldn't check anything he was saying. Every time I walked up to listen to what he was telling my neighbor, he wandered farther and farther away. At one point he had walked off 50 feet. I own a bunch of commercial
and residential property and have been around the block with vendors, so I've seen this kinda thing before.

U L.

06/01/2019 12:00:00 SA

Second time using Ace. Had an appointment issue but it was resolved with no problem and the dispatcher was apologetic. She explained to me the situation and I understood. I understand that I'm the plumbing business, things are unpredictable and that some times things are out of your control. You can't leave a client with open pipes, clogged toilets, etc. So there was no issue with me with the rescheduling. The plumber that came was on time and very nice and patient. Will continue to be a Ace customer in the future.

Alex A.

10/01/2020 12:00:00 SA

Great job by Tyler fixing our toilet today. Fast, efficient, friendly and masked up. I would recommend Tyler to anyone.

Katy C.

9/24/2020

This is the second time we use ACE Plumbing. Carey and Esvin were great. They came to replace the water heater inside the crawl space for us. The communication were great! Their schedule is very flexible, which is a plus for us. Definitely will use Ace again next time.

Norita V.

04/01/2020 12:00:00 SA

All of a sudden in the middle of the COVid9 pandemic we found our shower backed up in the early evening. We called Ace Plumbing at 10 pm as we had used them successfully several years ago and they came within a half hour. What we hoped would be a simple snake it through and clear out the pipes became somewhat of a nightmare because Leo
found the back up went all the way through the pipes almost to the city sewer. Turns out our plumbing system had been seriously vandalized by some unknown evil person. Leo realized this was a bigger job than we envisioned and came back the next morning with Joel to help him and they spent the day tearing up the sidewalk and digging deep and finding replacement parts after it was found the vandal had pumped some spray foam into our trap that is on the street and had also thrown some huge piece of metal in there completely sabotaging the whole plumbing system. Police were called and a report was made. Although it was not a cheap job Leo and Joel were able to resolve it successfully by the afternoon and we were back in business. Very important to have access to sanitation and ability to flush down the drain especially during a pandemic. Kudos to Leo and Joel for their professionalism, forbearance, hard work and sleuthing to figure out the source of the problem. And all within a day. Thanks again guys!!

Krishna P.

08/08/2019 12:00:00 SA

Ace Plumbing came out right away as soon as we called. Our plumber, Anthony, was polite and professional. We really appreciate the speedy service and we will call them again in the future!

Dave M.

3/25/2020

During the Corona crisis, we had a toilet problem and Ace came out quickly and fixed it. I was very pleased by how personally involved the owner Jonathan was and how he made sure I was satisfied. I will use Ace as my first choice for all future plumbing needs.

B. T.

9/24/2016

Friday night, midnight, my kitchen fawcett goes thunk and no water will come out. Waterless kitchen. Saturday morning, 7:30 AM, I surf through Yelp and start calling plumbers. I admit it: Ace was not the first I called (there are several with solid 5-star ratings here) but they were the first to answer. From one other I got a message their business hours were Monday through Friday. Another dumped my call to a full mailbox. Another gave me a message they had no appointments until Monday. And one said they'd call back as soon as possible (and still hasn't).

Ace not only answered but the nice lady who did so answered my stupid questions and said someone would be out between 4 and 5 PM.

Between 4 and 5 PM, James arrived and assessed the situation, expressing a little concern about my antique shut-off valves (in my large condo, only the HOA can shut off water other than with the individual valves to each fawcett and toilet). His concern was certainly justified, but we crossed our fingers and proceeded. Luck seemed to be with us (I still don't want to tempt fate) and James successfully installed a new fawcett, then noticed the old drain pipe to my sink also had a small leak. He replaced the pipe. Total bill, not counting the fawcett which I supplied but counting the drain pipe which he supplied, was $225 which in San Francisco for emergency work on a Saturday counts as reasonable.

I consider the whole experience as good as it gets and am greatful to Ace for being willing to answer their phone on Satuday morning and do the work the same day. Had they not, I would have had a waterless kitchen for 2 days.

Anna S.

11/25/2020

Having problems with a faulty kitchen faucet I called Ace and Scotty came out at the appointed time. He was great. Took no time accurately seeing the problem and correcting it. I most appreciate his work.

Anthony L.

7/25/2019

We had an issue with the bath tub shower temperature. They were able to send one guy out in 2 days and examined the issue. However, after almost a week, this guy has been busy with other things and had no time no come back to fix it. We just ended up asking someone else (who fixed the issue in 24 hours) and cheaper than their estimates.

I think by reading the others' reviews below, hiring his company is all about luck. You may get a very good services or no services at all. So if you are a risk seeker, this will be the best plumbing company for you! Btw, the office lady never called us back. Never!

Andy C.

6/30/2018

We called Ace to inspect a clogged sewer line and the team responded very quickly. During the visit, they took the time to walk through their diagnosis with us and even came out several more times to answer additional questions. This would prove to be a big job that involved cutting concrete and digging up our driveway and garage. However, working with Ace we felt comfortable that we were making the right choice.

Once the work was started the Ace team proved to be extremely professional and efficient. Joel, Alberto, Francis, Carlos, Ivan, and the rest of the crew worked to stay on schedule and when they encountered an unexpected problem, they again took the time to answer all our questions. They always consulted us when starting new parts of the project and we felt like we were treated with respect.

Ultimately we were very impressed with the quality of their work and attention to detail. We highly recommend Ace and will definitely use them again in the future.

John G.

11/16/2019

It's an awful feeling to see liquid bubbling up through the vent screen, and it's worse when it stays there in a permanent puddle. This was us late afternoon on a Saturday. No my child, you may not use the toilet right now.

A year ago, Leo had helped with a big problem so I called and asked for him by name. Sure enough, he's still there and was able to come over within an hour. He remembered our main line configuration and went right to work. It was a difficult problem, requiring a couple tries from different points, but sure enough, the end result was free flowing pipes.

Leo is our hero. No joke. He's so calm about it too. Like yeah it's tough, but we'll get it. Thank you Ace, thanks a million Leo.

Janette M.

10/27/2018

Confirmed an appointment with them between 12pm to 1pm today. They didn't show up and they didn't even bother to call. I even called them in the morning to make sure they are coming and they confirmed. Im ok with them coming late as long as they give me a head's. I understand unexpected delays on other appointments. What a total waste of time waiting for them. Never again.

bill f.

4/17/2017

When I heard Ace was sending James out, I was pleased. He'd responded to our sewage disaster two years ago and he/Ace were one of two honest contractors (of many) that we dealt with during the ordeal.

Second time, great as the first. Why? I had work issue happen while he was at my house, I needed to step out for 15 minutes, and he was accommodating. People complain a lot about contractors and scheduling, sometimes deservedly, but service technicians are on a tight schedule. He waited and that's appreciated.

As for the work itself, he quickly diagnosed what happened, implemented a simple fix, (again, after waiting for me) gave me some tips on how to avoid the issue in the future, and was on his way.

If (when) I need a plumber, I'll call Ace and ask for James by name.

P K.

07/10/2020 12:00:00 SA

Won't provide an estimate for a specific job request without an expensive service call. I know and can articulate exactly what needs to be done as well as provide pictures. There is no reason not to give an estimate except for the need to be greedy. Especially in this time of Covid when we want to minimize contact and the amount of people coming into our homes. This is an unacceptable practice.

Stacy M.

8/19/2020

Ace Plumbing responded to our request for a quote on Yelp the same day, and had us scheduled quickly. The technician arrived during their window, worked fast and was friendly. Rate was affordable, too. I'd use them again.

Emily L.

5/28/2019

I called Ace at 8am in the morning and they were able to send someone over in the early afternoon. The woman answering the phone was extremely friendly, and the plumber they sent over, Derrick, rang the doorbell on the dot, which by itself was already amazing!! I've had too many instances where I've wasted an entire workday waiting for someone.

He was the perfect amount of friendly, professional, knowledgeable and efficient. He was in and out in less than 25 min and solved the problem with our sewage pipe being blocked!

I have never had such a pleasant experience with a plumber before - or any house service, for that matter - and so happy to know that that is still possible in today's world.

THANK YOU, Derrick, for such an awesome job and thank you to Ace for having such great professionals!

Mims M.

09/09/2018 12:00:00 SA

Again! Ace to the rescue on their white steeds and shiny armor! Of course, our drain gets blocked at the weekend...I call Ace and Giana (sp?) sends Mo over in less than and hour. 45 minutes later and everything is back to normal. Love these guys...

Matt M.

08/10/2019 12:00:00 SA

We had a toilet leak in a building we own in San Francisco on a Friday evening that was flooding the lower floor (oh no!). Needless to say, we needed a plumber right away. We called 6 emergency plumbers and Anthony Geraldizo at Ace was the only one to get back to us right away.

He came over within 45 minutes and (amazingly) rebuilt the entire toilet from the inside out with new parts to make sure it was in top order and would not have any future issues (i.e. leaks). This was late Friday night which makes this all the more impressive. He also identified problems with the prior installation and fixed them even though it was not part of the original leak, and had all the parts on the truck already so we didn't have to wait.

Anthony went way above and beyond to ensure we were satisfied and the price was extremely reasonable given all the effort. These guys are fantastic and I recommend calling Anthony G. and the team at Ace Plumbing anytime you are in a plumbing jam. Thanks!!

Khloe X.

08/09/2019 12:00:00 SA

Anthony from Ace Plumbing just came by to fix our leaking toilet that NO ONE was able to fix!!! Is it really that hard??? Anyways, two weeks already passed by and so I decided to give Ace a try and called them earlier this week to have someone come over and today we got Anthony.

Anthony was punctual , on time , efficient and quick ! He was very knowledgeable and immediately knew what the problem was and luckily he had the parts on hand to fix the issue! Most people didn't have the parts on hand which was frustrating . He even tried to explain things to me and had a chill vibe which I appreciate! I could tell he knew what he was doing. I love hiring companies that have COMPETENT and EFFICIENT employees like Anthony who don't waste my time . Bottom line , he got the job done. Finally LOL. We will definitely keep Ace in mind when it comes to plumbing issues .

Thank you Anthony !! You guys rock !!

A P.

07/09/2016 12:00:00 SA

My office flooded late Friday night. A pipe above the ceiling of our bathroom was leaking because of a backup in the plumbing. I was informed by the restaurant below me that they were experiencing leaking in their ceiling. I immediately rushed to the the building, and after assessing the situation with our maintenance supervisor who met me there I frantically started to call plumbers. After speaking with a dozen answering services I was finally called back by James.

James was amazing. He immediately knew what to do. Within an hour the problem was solved, and the flooding had stopped. By the time James was finished it was as if the flooding never occurred (minus the buckets of water, and wet floor signs in the lobby).

At 2:30am when I first spoke with James I was pretty much at the mercy of whoever was available. I am glad I was fortunate enough to have been given the opportunity to meet James. Not only did he fix the problem, but he also provided me an explanation as to why this spontaneous flooding occurred and ways we can prevent it from reoccurring. I will definitely be calling Ace again and requesting James.

Roy M.

04/07/2020 12:00:00 SA

Leo Soto was friendly, efficient and quick at unclogging our backed up sewage pipes! Thank you Leo!

Neil A.

9/15/2018

I called this morning and I was able to make an appointment within a couple hours.

I was lucky to get Leo. He was awesome! He was professional and courteous. He quickly diagnosed the problem and diid a great job fixing the two issues I had.

Overall it was a great experience and if you're lucky you will get Leo to help you. He was definitely an ACE!

Julie J.

4/17/2017

Wow! Very impressed- I called, got someone on the phone and 30-min later Derrick showed up- polite and fixed my garbage disposal!!!

I have to mention that i had called some 24-hour services and they were rude and busy!!

Ace- thank you!!!

DAVID C.

02/07/2019 12:00:00 SA

I called Ace this morning when part of my sink stopper dropped down into the trap. I didn't expect them to send anyone the same day but they managed to squeeze an appointment in the afternoon.
Derick came by, looked at the problem, removed the trap to access the part and put the stopper assembly back together in a few minutes. When he finished, he told me they would comp this service call and to call them back anytime.
Hard to believe how good and friendly the service was. I highly recommend Derick any time you need plumbing repairs.

Flavia N.

3/19/2019

How can you properly rate a company that answers your desperate call at 9:30pm on a Sunday, and has your broken water heater fully replaced by 6pm the next day (Monday)? AMAZING!!!! These guys have my business forever.

Marsha M.

9/18/2019

Why does your hot water heater always fail on the weekend? Well, no worries, Ace Plumbing and Rooter is the company to call, they are reliable, fast, honest and reasonably priced. When I had a leaking hot water heater, the folks at Ace were quick to respond and professional. They installed a new heater right away. When this hot water heater failed to heat after 5.6 years, the Ace team replaced the faulty part. Wouldn't you know, the replaced part failed again a few months later. Now out of warranty, Jonathan worked with me and replaced the unit. I have to say that from Jasmine who answered the phone on Sunday morning, an accurate diagnoses by Dave on Sunday afternoon to the install by Joel on Tuesday, we are happy to have a miserable situation resolved.

Fred F.

9/17/2019

Carlos is a life saver! My wife and I came home with a new born baby to find out that my 2 year old clogged the toilet. It was a difficult case because the clog was caused by a wall hung toilet. Carlos figured out a way to fix my issue without removing my wall hung toilet saving me time and money. Carlos is my hero and go-to plumber!

Jonathan K.

9/14/2020

Bill showed up exactly on time for our backflow test, he explained what it was for, and got it done quickly. He even discovered that the fire sprinkler installers left the metering valve incorrectly closed. Couldn't ask for more.

lisa R.

3/28/2020

Fantastic business! I definitely recommend them. They even came back when I thought the problem had returned but it turns out it was a new problem. Someone had dropped something into the toilet! They fixed the problem AND DIDNT CHARGE ME!! Not even for the visit. They are awesome.

Sai Kiu H.

10/29/2016

James was awesome. I can tell he loves what he does and is passionate about his job. Here's why I think James is awesome.

He was courteous, honest, knows his field well, and most importantly, patient and willing to explain the problem.

Our water heater stopped churning out hot water on Friday night. We were able to call someone in on Saturday, but those assholes (from discount plumbing in San Bruno. Avoid at all cost) were simply the worst. Think price gouging, disrespectful, trying to rip people off with wrong parts and overpriced labor. They were quoting me $575 to replace the whole pilot assembly a task that takes ~1hr. Which we will get to later. They even try to haggle it down to $400.

Luckily I told them to f off and found James. Without telling James what happened, he checked the water heater. hypothesized the problem and explained his thinking process. He indicated the thermal couple is probably worn out because the pilot light is still turning on. He suggested that if it's something else, he'll refund the thermal couple that he put in.

Without telling him my previous experience, he quoted me $155 for the whole thing, parts and labor. He was done in 30mins, checked everything worked and also gave me some tips about water heater maintenance.

I know I can trust James and his team on my plumbing needs. Model business right here.

Again, AVOID DISCOUNT PLUMBING FROM SAN BRUNO AT ALL COST. SUPER SHADY BUSINESS. Check my other review if you want to know the details of that experience.

Shelly H.

8/30/2019

Don't be fooled by the 5 star reviews. Unless you have time to waste, don't call Ace! I made an appointment for Ace to fix our leaky toilet. When I called, they said the soonest was the following day, so I took it. I rushed home from work to meet them for the appointment. I even called them to confirm beforehand. Yes, Scotty was supposedly on his way. Well, Scotty must be lost somewhere because he never showed, and never bothered to call.

After waiting an hour beyond the supposed arrival window, I figured out that Ace was never going to show up. Although disappointed and frustrated, I ultimately should thank Ace for forcing me to continue searching for a plumber --I ended up finding a professionally run and excellent plumbing company to come out the same day and take care of everything. See my review for George Salet Plumbing.

Dayne D.

05/02/2019 12:00:00 SA

I called these guys for a split pipe. They recommended I change a larger portion of the system and upgrade to more modern equipment. I agreed and let them at it. After 2 weeks there was a leak. Albeit quite small, water was actively dripping on woodwork. I called and asked if a senior member of staff could come and fix but also review the rest of the work. I didn't want anymore leaks. I also requested he review the price as it felt a little high. He agreed it was about $400 too much.
This week the main 2 inch pipe they replaced completely separated from its connection which lead to 24 hours of leaking into my basement. I called to have them come once more to fix their work. They wanted to charge a call out fee $125 to fix their shoddy work. I refused as I would prefer to waste my money elsewhere.
The last pipe lasted 75 years. Their work lasted 12 months. No ownership over their work. Lesson learnt.

Geoffrey A.

9/13/2017

I have had the pleasure of having James Lee and Ace Plumbing work on my residence and on rental property. They are always punctual, quick and efficient. The quality of work is excellent.
I give them my highest rating.

Jamarcus J.

8/19/2020

I was taking a mean ass shit and absolutely nuked my bathroom and clogged the toilet before he went in there. Yet he didn't say anything and completed the job as stated. He did come out with a lot of chocolate on his face from who knows where. Overall great service :)

Matthew W.

04/06/2019 12:00:00 SA

Derrick came to fix a leak in my kitchen sink. His work was quick and effective. I'd recommend working with Ace.

James W.

12/17/2015

Spoke them with an issue and man on the other end acted as if I were unimportant and in the end, he said that he would send someone out. I asked about a time and he gave me an 4 hour window. I had to take time off from work to be there for the consultation and no one showed up during that 4 hour window. I called toward the end of it and was told that no one had any record of this consultation.

They are unhelpful and have horrible customer service.

I gladly went to their competition after that and had prompt service.

Thanks for nothing, Ace Plumbing and Rooter.

JX C.

12/15/2015

Updated:

I was going to get another outfit to fix my problem that i reviewed previously (below) but the project manager from Ace proactively contacted me about my last service call that i had to cancel because the plumber was late. She was fantastic and arranged for a call to evaluate the issues more and then set up a call to fix it. Very professional and considerate. They responded with a friendly and experienced guy who returned to fix the issue and explained how the problem had emerged, which made total sense to me as a homeowner.

There is no perfect service provider out there, but what separates good from great is what happens when something does go wrong. How do they react? So I can say with 100% confidence that if you use these guys, chances are everything will go well (that's why the have so many good reviews) and IF something should not go well, they will work with you to make it right.

I fully recommend them!

(Old Review)
I am not saying these guys are bad, but they are not a 5 start outfit. i had a guy come out for a leaking value, after the first visit diagnosed the issue and replaced the cartridge which involved a trip to the shop, I had to arrange for a second visit where they had to clean out the replaced the cartridge but the pressure was still extremely low afterward. the guys left and I paid them not fully understanding that the cold water was getting blocked in the valve which meant I really only have very hot water in the shower. which means basically I have to have the water on so low to mix with the little bit of cold its a trickle.

So a third visit was scheduled and I was very clear that I had a window to get this done - 45 minutes after the agreed upon arrival time I was told he was on his way and was stopping at the shop to get some parts. So I had to cancel this call. I'll start again with someone else.

Again, this is a tough business, and these guys are rated highly for a reason, but I paid these guys several hundred dollars and exchanged a small problem for a bigger one.

Ivan I.

12/17/2018

Excellent!

Derrick from Ace came by and was super helpful, knowledgeable, and nice. Helped me out so much. Loved these guys.

Tom K.

12/17/2015

Not sure where all the intense one star reviews on the same day are coming from. I use them for the restaurant I work at and they do well. Seems fishy.

Had a valve break on our toilet which needed a special part. Initial tech that came out wasn't very helpful but Sean searched local vendors to find the special order piece and ran it over to us before service. We have a small space with high-volume (400+ people per day) and only two restrooms so having one out of use is not an option. Communication was quick and easy and they were able to get it done before it became a larger issue. What more can you ask?

Mary L.

11/08/2017 12:00:00 SA

To whom it may
Brian came and did a superb job on the plumbing at 273 Sagamore st San Francisco, ca 94112. We are greatly appreciative. The plumbing is working now. Thanks a million. ;)
Sincerely,
Mary Lam

Sierra S.

3/21/2018

My experience with Ace was wonderful. From the initial phone call to set the appointment, to the actual issue getting fixed. Scotty is AMAZING. He's responsive, timely, professional, and fair in pricing. He identified the problem (which was a big one, our basement was pretty much flooded) explained to us what the issue was, how he was going to fix it, and more importantly how to prevent the issues from arising in the future. I will absolutely use Scotty and Ace plumbing again for any future issues and couldn't recommend them more.

Ivan H.

7/25/2019

I called Ace Plumbing on a Monday morning because my bathroom sink was clogged. The service administrator was very helpful and scheduled an appointment the next day on Tuesday with an arrival time between 1-2PM. My condominium's property management requires contractors to submit a certificate of insurance at least the day prior to service. The administrator told me it wouldn't be a problem on such short notice and would submit one by close-of-business. The certificate of insurance was submitted prior to close-of-business and my building's property management approved the service appointment.

The next day, Tuesday, I received a call from the plumber, Anthony, around 1PM. Thoughtfully, he called to let me know he had arrived at my building, but was currently looking for a parking spot on nearby streets. He called again around 1:15PM saying he had found a spot and was waiting at my building's door. Anthony did a thorough job of clearing my sink. He took apart the piping under the sink, removed the clog and offered to show me it, to which I obliged. He even used an auger to ensure it was totally clear. Anthony was professional, courteous and efficient.

Best of all, my sink is no longer clogged and everything went smoother than my expectations!

George L.

11/05/2016 12:00:00 SA

As soon as I called Ace Plumbing, I knew the yelp reviews were spot on. The receptionist was super courteous and helpful, and got me an early appointment, same day, to fix an active leak. James called and got to my place early to fix my active leak, quickly and expertly.

I will be calling Ace again if I have an issue in the future and highly recommend them.

Randy S.

8/27/2018

Dave Baker was great ... fast, efficient, listened carefully and did a great job. It's the second time I've used Ace.

Stuart G.

10/28/2018

Quick response time to set up appointment. Friendly, professional service. Gave me my options with price estimates up front. Fixed my problem quickly. Also answered questions about some possible future jobs. Deducted 1 star because came later than the 1 hour window of the appointment.

Sally Ann R.

6/14/2019

I have used this company several times. I always call their plumber, Philip on his cellphone when I need him. I highly recommend him and Ace Plumbing for quick action, good service and photo records of the work they do. This time he came on a Sunday on his day off to help solve my problem.

Sally R.

Justin S.

06/11/2019 12:00:00 SA

If I could, I would give negative stars. Ace is unprofessional, unorganized and overpriced. They did a poor job, and the owner was rude and condescending. Will never use again.

ivan s.

06/11/2019 12:00:00 SA

I realized that the initial ability to ensure trust with any professionally rated company stems from the individual who responds the very first time
once you dial the phone number.
Yes sirree Bob, is the office personal who are the sentinels , the front soldiers of any company..
That,s what led me to Jasmine, who with a great clarity , enthusiasm,
and professionalism, walked me repeatedly through the entire process,
and facilitate communication between workers, foreman and myself on daily basis.
Every major company should have a Jasmine.
Many thanks for a job well done.

Paloma S.

9/19/2015

I called this company to make an appointment and use their services at the rates offered on Craigslist. The technician this company sent to my house gave me a very high estimate, totally different from what the company published on Craigslist. I mentioned it to him and he said that another plumbing company is posting these ads under their name? WTF I have never heard anything like that in my life.

It does not take much to realize that this company is running a bait and switch campaign on Craigslist; if they are so needy to increase the business they should look for a more efficient way to bring in clients; packing Craigslist with fliers and then blaming a competitor is JUST PLAYING WITH THE COMPANY'S REPUTATION.

You can keep taking chances and you may get one or two clients out of this dishonest campaign but do not expect the rating of your company to increase...at least my one star review will not contribute to this cause.

Lynn M.

9/23/2018

David Baker is fantastic ! He arrived 3 hours after I called on a Sunday & did not mind my poodles hanging around.
He located where the leak was - fixed it and cleaned up the mess that was made !!
I highly recommend Dave !!

Fiona T.

05/12/2019 12:00:00 SA

This is my second review for Ace Plumbing. They did such a great job for me last time, I called them immediately when we had to have a camera inspection of our property's sewer that is related to our home rebuilding project.

Anthony arrived ahead of our scheduled time to set up his tools because he knew city inspectors were pretty strict with timing. And even though the inspector himself ran late, Anthony was patient and understanding. He carried out his job well and addressed all questions and concerns.

I am very pleased with his service, timeliness and work ethics. I will definitely use his services again!

Matt C.

10/28/2015

Had a great experience dealing with Ace, from the first call to the final cleanup, they live up to their stellar reviews on Yelp. Everything was done quickly and thoroughly with clear communication through the entire process and at a price that even the other companies I received quotes from said was very good.

Joe and his team were excellent onsite, Amanda was very prompt and clear over the phone. We'll absolutely use them again for future projects.

Sunny M.

11/03/2019 12:00:00 SA

Russ with Ace did a wonderful and timely job on a bathroom remodel this summer. He is a thoughtful, skilled plumber who takes pride in doing quality work. He came up with an effective plan to move pipes around in order to create a walkway through a narrow bathroom space with the least possible amount of tearing out walls. I would definitely hire him again when I have another plumbing project.

Steven V.

04/05/2020 12:00:00 SA

I'm usually too busy to Yelp, but this service was great. Our top floor flat had a leaking kitchen drain. I tried to fix it and made a mess out of it. So I called Ace on a Thursday evening. Their guy (Named Eddie) came on time as scheduled on Saturday morning and rebuilt the very complicated drain system (double sink, funny configuration, several leaks). He did it in about 90 minutes - I was stunned. He also spent some time explaining where I made some mistakes and why my repair didn't work - which was very nice. This is the second great experience with this company - they did a toilet install for me 2017 and made it super easy then too.

Priscilla O.

5/30/2018

It started with an overwhelming odor of limberger cheese and rotting anchovies emanating from our sink. Since we hadn't eaten either of these things, we had to conclude something was in the pipes. Enter James from Ace Plumbing & Rooter. He agreed with me about the odor and set to work right away. He had to bring his heavy machinery into the house and went through two pairs of gloves to clear out all of the black gunk. The pipe is clear once again. And oh yes, he also cleared out another sink clog. Thank you James and Ace for coming over within a few hours after my call and fixing the problem. You are the best!

Arin C.

07/02/2018 12:00:00 SA

Came through for a hotel business on a Sunday for a Noritz tankless water heater when no one else would. They had to do a follow up, but great service from Ed. Thank you! Highly recommend.

Adrian D.

11/12/2018 12:00:00 SA

Mo did a great job! Very friendly and knowledgeable. Arrived on time and took less than an hour to fix my bathroom sink.

J D.

06/04/2020 12:00:00 SA

Two sinks and our hot water valve broke. Russ came over and saved the day. He was quick, clear, and safe - wearing booties, mask, and gloves. We really appreciate the quick response and excellent work. 5 stars to this local business. Thank you Russ and Ace Plumbing!

Calvin C.

11/11/2018 12:00:00 SA

I used their service to do preventative maintenance in our sewer drain line a couple months ago. It was done thoroughly using their hydrojetting service. The tech ran it both ways. I used their coupon which entitled me for a $225 charge for that service. I was charged $400 after it was done because he stated the coupon was for 1 way only. I didn't recall him stating or asking me if it was known that if he did it once more that there was an extra charge on top of $225. Nonetheless it was done and I didn't want th hassle of a possible 2nd unfortunate visit in a short period of time.

Joseph B.

5/30/2020

I had been putting off a major plumbing issue that is part of living with a 100 year old house, namely replacing the old clay pipes that connected my house with the main sewer. I had called ACE before to root out the sewer line when I had back ups in previous years during which they ran a camera and spotted a belly in the system which introduced roots and be a continual nuisance. Finally, I could no longer put off the inevitable and called ACE replace the old clay pipes. It was a major ordeal: breaking up sidewalks with a jack hammer, digging deep trenches swapping out old system for new. ACE did a great job and although the work was pretty extensive, they did it quickly and efficiently so any interruptions were minor ones. The plumbing is working beautifully and I expect it will for some time.

Mary N.

3/16/2020

My tenant had a leaky bathroom sink. Phil came and fixed it quickly. Today, which is one week later that same sink was draining slowly so since he guaranteed his work I called him up and thankfully he came even though it's the eve of the COVID-19 shutdown in the Bay Area and fixed it free of charge. I'm truly grateful for such great service!

Michelle R.

4/15/2018

This is a great company! They did my sewer lateral back in 2012. We developed a sinkhole recently and they came out to inspect it. Even though the sinkhole wasn't related to the work they did, they went ahead and repaired it anyway for no charge. Very few businesses like this exist these days. I would highly recommend them.

Ernest F.

03/02/2019 12:00:00 SA

Starting with the highly professional telephone receptionist Jasmine, my experience with Ace shows what plumbing services should be. Ross and John came to my home and detailed my three main alternatives. I chose the middle one (in terms of cost, complexity, and likelihood of long-term reliability), all of which was well explained. I think I was their last appointment of the day. They arrived at 5:30 pm on a Saturday. The old water heater was gone, and new one installed, by 8:30 pm. Ross and John provided me several tips to maintain the water heater and thus significantly extend its working life. No one had provided those instructions to me in the past. Highly recommended.

margie s.

11/20/2017

Ace Plumbing saved the day (and night)!
When our gas water heater refused to restart, I saw the Ace Plumbing truck nearby and asked if someone could please try to help.
Scotty Kharsa, who was literally in a hole putting in a sewer line, came to our rescue and in minutes was able to spot the problem and fix it, despite hours of our wonderful handy man attempting to do the job to no avail.
If I could give 10 stars to Ace Plumbing and Scotty Kharsa, I would do so!!!!
Huge thanks from a grateful fan....

Gary L.

9/21/2018

Had two very good experiences with Ace Plumbing in dealing with our sewer line.

First one was back in July after returning from a camp trip we noticed that the sewer was backing up through the garage floor drain. Chris from ACE responded on a Sunday evening and got the line snaked out.

Fast forward two months later and we had another similar incident which we were able to partially snake out ourselves. I had them come out to video the line since the timing didn't make any sense. This time Chris along with Joel found roots in the line. Joel walked me through the video and explained the different options available for a fix and was clear in what would work best.

Joel and his crew Francis, Esbin, and Carlos made quick work of replacing the line leading out from our house along with a new lateral and exterior cleanout. While he was on site, Joel was very good in explaining what they were going to be doing and kept in touch with me with regards to their timing.

If you are going to be spending the time to replace your sewer line and garage slab, you might as well replace the water service line as well. I did this on Joel's recommendation and am glad. When I looked at the old pipe, I could see that there was a good amount of section loss from all the deposits over the years. The pipe was also corroding on the exterior.

Overall I am very happy that I called ACE Plumbing and Rooting. They do good work and care about the customer.

Werner W.

05/05/2020 12:00:00 SA

Phil and crew from Ace did an outstanding job with my plumbing issues! I highly recommend them.

Adam G.

2/22/2018

Rafael did a great job and provided excellent service. Very polite, explained everything very clearly and was extremely careful not to make a mess or ding any walls. I highly recommend them.

Megan F.

4/14/2020

We were extremely grateful to have Eddie's services when we started experiencing a main line back up that was redirecting all the water to flood our basement floor through the toilet (it was a nightmare). Ace plumbing sent Eddie to our house within 2 hrs of me making the call on a Sunday night. I appreciated how methodical and communicative Eddie was about each next step that needed to be taken. He was also extremely patient, polite and professional so we are thankful & satisfied customers!

Jimmy C.

05/02/2018 12:00:00 SA

Could not be more happy with their service. I woke up one morning hearing some heavy water drops and simply thought it rained during the night as I live in the hills of Daly City. As I approached my hall way bathroom to get my routine going, I step on pools of water coming from above.

I immediately called my HOA Emergency line only to discover the office is not opened at this time. So the best thing I could do was to yelp an emergency plumber and Ace Plumbing & Rooter was it. Called around 7:30am, they answered immediately by one of the most friendly voices possible (sorry ma'am, I didn't catch you name but you were awesome!) and said that they could be out in a few hours (11am). That's service!

The gentleman who arrived, Phillip S (sorry didn't catch your last name) called me to confirm my appointment, but also said he had an opening at 10:15am. Done deal.

He arrives fully dressed in uniform and greeted me very professionally. As a former security technician I can appreciate that. He wiped his shoes on the mate and had his tools ready to work. Phillip also was extremely patient as we had to wait to gain access to my neighbor's unit upstairs (about a 10 minute wait if not less). Within an hour Phillip had diagnosed the problem, informed me during the whole time what he was about to do and how he was going to do, made sure I was okay with it, and then cleaned up after himself. BUT ON TOP OF THAT!! He called a Water Damage Recovery Service for me so that I could get the walls and ceiling assessed and dried to prevent mold. I didn't even ask him to call such service but I'm sure happy he did. I thought he was going to give me a number to call, but he went the extra mile and got someone booked the same day to arrive. Can't be mad at that right!

Highly recommend Ace Plumbing and ask for Phillip S!

Claire H.

2/24/2018

Had a great experience with Ace! Phillip S. quickly identified the problems with my plumbing and fixed the issues even more quickly! He was very nice and professional. I will definitely use Ace's services again!

Nicholas K.

7/29/2018

I called Ace Plumbing when another plumber couldn't fix our clogged drain and another one was trying to gouge is because it was a Sunday. They came within one hour and snaked our sink and tub in no time. Plus they don't charge a premium on the weekend. The plumber was honest, friendly, and efficient. I finally found a plumber in San Francisco.

Mike P.

12/15/2018

Ace just repaired/replaced the line from my house to the street. They did a great job. The work was neat, thorough and they explained everything completely to my wife (who was the one at home while the repairs were made). Joel was the foreman and he was great. Time will tell but Ace Plumbing was fantastic. Be sure to get Joel to do the work. BTW: Ace's bid was the lowest among the five or six plumbers I called!

VIORICA C.

2/16/2018

Jimmy and Derek came around - very professional and thorough, trying to figure out things and understanding what the root of the problems is, not only to fix the surface so in one or two months you are faced with it again....
Also, very responsive - I am happy and use them again, it is a big deal when you have a good and reliable plumber!

C.S. L.

2/14/2018

Jonathan, the owner of Ace Plumbing & Rooter, reached out to me after reading about my negative experience with one of his plumbers (Phil) who bailed on me twice. He promptly sent Sean out to take a look, and Sean fixed my leaky toilet within 10 minutes. I highly recommend Sean, who was courteous, efficient, and prompt; I also appreciate that the business worked hard to fix a bad mistake made by one of their employees.

Cynthia C.

03/07/2009 12:00:00 SA

Excellent experience w/my water heater installation:

-Courteous staff on the phone and open late, I think I called at 8pm.
-Call back from the tech, Shawn immediately the next day & an estimate was set up.
-Shawn explained to me what needed to be done and the price was significantly lower than competitor's in the area. PLUS a 10% discount on labor.
-Called the office for a written estimate and got it instantly.
-Work was done in a professional manner and as described.

I'll be happy to use Ace for all my plumbing needs in the future.

Nathan J.

07/11/2018 12:00:00 SA

Fast quick service from Derrick at Ace. Pretty easy to book, he came right at the beginning of the time period. Kitchen Sink was leaking in the back. Derrick was nice, quickly found the cause- two loose hoses in the back of the sink were dripping. He also gave us some advice on things to check on in the future for leaks. Would call again

Mark B.

12/05/2019 12:00:00 SA

Leo was my assigned technician to repair my three compartment commercial sink and he did an excellent job. He repaired all leaks and did an excellent job replacing my cold water shut off valve. Highly recommended. Very professional and excellent customer service. Thanks again Leo!

James R.

1/16/2020

These guys are right on it. We had to reconfigure the plumbing in our guest bathroom sink, with visitors arriving in two days. Carlos and his assistant had a complex job done in two hours with exactly the result I wanted. Willing to negotiate a fair price despite the tight time frame. I recommend them highly.

Abe M.

11/12/2016 12:00:00 SA

ACE came out within an hour of calling them on Saturday morning (I called 7 places Friday and couldn't find anyone free for at least 4-5 days).

They replaced my thermocouple for $150 (I had the part), which was cheaper than all but one place that I called.

It took less than half an hour to replace, even though it was in a tight spot.

Monica E.

01/09/2018 12:00:00 SA

They are Diamond Certified for a reason! Recently had a service completed and Rafael was awesome! He was on time, highly professional and got the job done in a timely manner. I was able to schedule my appointment with Jasmine and she was a delight. Very kind and reassuring. She put my mind at ease and totally made my day. 10 out of 10 would use their services again. I will also be recommending all my friends and colleagues! Thanks Ace Plumbing & Rooter!

Ben C.

3/13/2018

Ace came recommended from a friend and I'm very glad I called when our kitchen sink was clogged earlier today!

Leo came within hours and unclogged the drain right away. He was courteous, efficient, and went above and beyond to help us prevent plumbing problems in the future. Cost was very reasonable and I would recommend Ace without hesitation if you need trustworthy help with plumbing issues in a hurry.

Sal F.

2/23/2017

THANK GOD. Those two words sum up my experience. Im gonna leave the rest to the imagination given what we're dealing with here ok? Ok.

Shoot aapparently Yelp wants more details. Well challenge accepted to explain without getting graphic. Help on a weekend? Check. Help with a toilet when I had the whole family visiting? Check. Help on time and with reasonable fees? Check (and friendly guys too)

Andrew L.

03/09/2018 12:00:00 SA

Have used Ace Plumbing and Rooter in the past for a Hot Water heater. My rental had a stopped up bath tub and I tried to clear it (not really into that handyman stuff) and failed. I called around 1:00PM today and they said they could have someone out by 5:00PM. I told them I had a meeting at 5:30PM and she asked if she could call back with hopefully an earlier time. Called back and said between 3:00PM and 4:00PM. At 3:15PM Phillip G. arrived and got things fixed in less than 1/2 hour. Was very helpful and got the job done. Ace Plumbing is where I go for all my plumbing needs - not only for the great service but for the timeliness.

Sabrina T.

04/03/2017 12:00:00 SA

First time was great so I decided to call this company to get some work done at my condo. It took over a week for them to give me an appointment, and the day I expected them all I got was a courtesy call letting me know that they were booked so they would have to make another appointment in 2 weeks because they were all booked till then. I wasted my entire day waiting for them but nobody showed up.

Garen T.

4/16/2015

From the first call to the final departure, Ace did a great job solving my plumbing issue. My bathtub started backflowing suddenly one Friday morning. I called at least four plumbers before Ace who either told me they couldn't come or wouldn't do it. Finally, I landed on Ace, who promised a person out between 4pm and 5pm.

And indeed, right at 4pm Moustafa showed up! He was super nice, helpful, and kept me informed on what was going on. He snaked the tub and was out within 30 minutes. Thank you!

John S.

10/28/2018

Over the years, we've had a number of plumbers come to our home for various plumbing needs: clogged pipes, new fixtures installations, leaky faucets and hot water tank replacements. The plumbers I called were independent contractors who worked by themselves so they were essentially their own boss. Now, for the record, let me say that if I were any more laid back, I'd be in a coma. I have the patience of a Buddhist. With that in mind, I found these plumbers to be difficult to work with in that they seemed to have a dogmatic attitude about how each plumbing job should be accomplished. While I'm not a plumber, I would like to have some say about how a fixture might be placed or installed, but each of these plumbers was not receptive to my input. With each new plumber over the years, I found myself being very careful to approach the plumber in an oblique-like fashion, (and never a full frontal assault), with my plumbing needs/desires and would carefully frame my request to the plumber with ... well, this is what I hope to accomplish on this plumbing job. My thinking towards plumbers had become jaded in that I felt they were prima donnas in the construction arts field. But then I found Ace Plumbing and Rooter Inc. and my experience with plumbers did an abrupt 180 degrees!

We had purchased a Toto Aquia IV toilet with Washlet S500E bidet toilet seat. This is a relatively new product on the market. I called Ace and explained that I would like to have their company install our new Toto toilet. Since the new product would be more complicated to install over a regular toilet, Ace first sent plumber Chris to our home to evaluate the installation needs. Having a plumber do an assessment before the actual install was a stellar idea, in my book, for which I give Ace Plumbing credit.

I took a shine to Chris right away. He was pleasant, courteous, and refreshingly unpretentious. After introducing himself, Chris asked me what he and Ace Plumbing could do to help meet my plumbing needs. Chris actually listened to me and all that I had to say about any potential problems involved in installing a new and potentially complicated appliance, before even looking at the plumbing job site in the bathroom. My faith in having an approachable plumber was beginning to be restored.

Well, Christ made his assessment and we arranged an install date. The Toto toilet presented Chris with a number of installing challenges, all of which Chris took in stride and overcame in a quiet, determined manner. When Chris was done, our new bidet toilet worked flawlessly (my derrière never had it so good).

Throughout my interaction with Chris, I came away with the distinct impression that both he and Ace Plumbing had a strong focus on making sure the customer was completely satisfied with the work. And to that end, Chis, and believe Ace, will go to great lengths to achieve and maintain customer satisfaction. Finally, I feel Ace Plumbing has exceptionally fair, honest and reasonable rates for their work. I feel very fortunate to have customer access to Ace Plumbing. They really know how to run a railroad ... I mean plumbing company. Cheers, John A.

Ari C.

10/24/2018

I've said it before about Ace - simply the best. When my sink faucet broke I thought I'd have to replace the whole thing. Derrick came by and fixed everything in 2 minutes. Amazing. Thanks again.

ari b.

5/13/2015

I want to send a big thank you out to service manager Nick and his team or pros at Ace Plumbing! After they did our yearly back flow test our heating system stopped working. I reached out to the contractor who installed it in our house and he tried coach me through fixing it myself. In the process we found that a valve had been left off that should have been turned back on by the tester. This caused an airlock in the system and resulted in no heat for us.

I explained this to the ace plumbing team and they immediately started taking action. Nick came by and looked at the heating system and told me that it was not within his area of expertise and told me to get the contractor that installed it out to fix it.

We now have heat and I am beyond satisfied with the service from Ace Plumbing. To my way of looking at things, people make mistakes, and it's how that mistake is handled that shows the person's character. Thank you to Ace Plumbing for your excellent service!!!

Surfer D.

03/09/2020 12:00:00 SA

Called for some routine drain clearing for bathtub and sink. Technician came and quoted about $350. Seemed extremely high so I didn't have it done. Called another licensed plumber and had the work done for $135.

Claire M.

04/11/2017 12:00:00 SA

Had slow drains in one bathroom. Called Ace and was told typically costs $185 to clear the drain. Plumber came, left a huge mess behind and charged 3x the quoted price for about thirty minutes of work. When I asked why it was so high, he reduced the price by $100. And yet, when I went to check my credit card statement, I was billed the full amount with no discount.

I've left endless messages with billing and can't get this resolved. I am disappointed in the lack of honesty and quality of the work. Avoid.

Stewart M.

1/24/2015

NOTE: This is not regarding their work, just customer interaction.

I booked an appointment with them, took the day off work and they didn't turn up. When I called them they offered a 10% discount, for a day of my time!?!? So I told them I would go elsewhere.

Then, after posting an initial review, here's what I received from a thoughtful yelp user the other day

Hi Stewart, Saul D. sent you a message on Yelp:

Subject: Ace Plumbing and Rooter ReviewI am giving you 48 hours to remove your review. We do not work so hard for a moron like to ruin the rating of this plumbing company. I got your information and if you do not remove the review I will start slandering you the way you do it with this business. You heard it 48 hours or you'll see!

Nice huh? I was contacted by another pleasant yelper who received a similar message. Anyway I told the lovely gentleman Saul D to work on their customer service and maybe they'll end up with better reviews.

Of course I have no idea whether Saul D is affiliated with the business since the user promptly disappeared from yelp shortly afterwards.

Good luck with this shop ;)

Scott E.

4/30/2018

Ed was on time, very professional, took the time to explain issues going on in my system, gave me options, and was a pleasure to work with. Excellent work.

Marina S.

01/06/2019 12:00:00 SA

Derrick fixed the bathtub drain. He was on time, very nice, and excellent. Would highly recommend this company!

Ruby W.

1/20/2015

Didn't show up to appointments on multiple occasions. When they did finally get to an appointment, they said the water heater was installed poorly (which was their work!) and didn't have the parts to finish the job. And then once again didn't show up to their appointment to try and fix it. Have gone with their competitor and already have had much better service.
Don't waste your time waiting on this company that never shows...and when they do it's bad quality.

Syl L.

3/18/2015

Ok, I don't write many reviews but definitely like to make the effort when I get outstanding service. Hmm...I should yelp about bad and mediocre service too.

We had a mysterious leak in our condo unit and the first plumber we called traced it to the ceiling but he couldn't break through walls. We had to call someone else to isolate where the leak was coming from and they recommended Ace.

Moustafa arrived on time, figured out a minimally invasive work around and kept me informed throughout the process.

Since he was here, I asked him to unclog a slow drain. He was amazing! After he fixed the clog, he cleaned the pull out faucet without asking. Then when he was pouring out the water from the kitchen drain, he noticed that the handle on the toilet was loose, fixed that and adjusted the water flow. No charge for the extras.

I'm thrilled to have a great plumber to keep in my address book.

Chuck C.

1/17/2018

Phillip has done a great job for me over and over again. I have an old house with Winchester Mystery House original plumbing. Phillip has solved a number of blockage problems for me where he had to replace entire sections of bizarre pipes. He is fast, efficient, and a delight to work with.

Margot L.

05/06/2015 12:00:00 SA

Typical plumber experience:
- Discover leak. Despair a little. Call a plumber.
- Wait a week for plumber visit, at a somewhat convenient time.
- Receive estimate, without understanding what went into said estimate.
- Accept estimate for $1,000+ and feel stupid and uninformed.
- Consider getting 2nd estimate.
- Not know who to trust.
- Feel swindled.

Ace Plumbing & Rooter experience:
- Discover leak. Despair a little. Call a plumber.
- Get a very convenient next-day-early-morning visit.
- Moustafa the plumber arrives. Spend 20 minutes with Moustafa discussing what the specific problem is and different ways to fix it.
- Mutually decide on the cheapest and least invasive solution, which happens to be ME FIXING IT MYSELF for a few hundred bucks vs. $1,000+

I'm not sure how Ace makes money in this scenario - but I know for sure that the service-level is awesome, and you won't feel swindled. I would wholeheartedly recommend calling them for your problem!

Michael A.

1/27/2017

Scheduled an appointment to have my sewer lateral scrubbed because the storms had dumped a bunch of gunk into it. Ace's website boasted the service for $225 if you mention the ad. I did when I called in and was told it was good to go and it was good for the service I was requesting.

The service window came and went. When I called to see where the plumber was they called him and asked him to give me a call. The guy called me and told me that the $225 was for a 2 hose and that I'd need a 4 hose to jet out my sewer lateral, and that it would cost $450. No apology or explanation for not showing up, just a doubling of the price they quoted me on the phone.

Classic bait and switch. Reported them to the BBB and met with my neighbors who are also using them and we all agreed to avoid these guys in the future.

S T.

1/16/2017

I was shocked at the poor customer service and lazy approach to raw sewage. And this was for what turned out to be a huge job! They did send someone quickly when water started gushing into the street from under my driveway. However, the technician first arrived an hour early while I was still at work. I left immediately and told him I would be there in 30 min. He was there on time but proceeded to have an in depth conversation with someone in his family for over an hour. I cancel my dinner plans because it is getting too late for me to make it.

Finally, he gets to business and tries to snake a clog. I explain it isn't a clog, he snakes anyway. Says it isn't a clog and someone else needs to come tomorrow. (ummm... I said that). He leaves me with raw sewage on my washing machine, dryer, all over the floor of the garage and the handle of my brand new (never ridden yet) bike. I spend 1 1/2 hours cleaning sewage up.

Then the other technicians come and yes it will be a huge job. Jackhammering driveways, city permits, etc. I explain that I use my garage, park there and have a small child. They say they will work with me on scheduling, however since I rent, they can only talk to the property owner. Ummm... ok. So they do and they make arrangements without talking to me. I am out my driveway and garage for what turns into 10 days. Ironcially, starting a week later they could have done the work while I was on *vacation* for 10 days! I did tell them, that with communication, it could work well for everybody, but not to happen. Then I start getting calls at work asking to me come home and open the house for them to use the electricity from the garage for a jack hammer. Not only am I at work, but anytime power tools of any sort (much less a jackhammer) is plugged in, it blows the circuits, including for my freezer with my food in it. And I am *at work* and literally in a meeting. No, I can't come. Finally they say they can bring a generator or ask the next door neighbor (Yes!). The neighbor was super nice. Later, they jackhammer up the same neighbors driveway after saying they wouldn't need to and *without consent*. I get the job needed to be done, but get consent from the property owners before destroying their driveway!

After all the initial destruction of the pipes & driveway (which is needed, I know) and I was told that the water would work, I was skeptical. So, I called to confirm that it would be ok to wash dishes, use the toilet, etc. I called to confirm. I got no response for 4 hours. I called again, they were checking, no response for 2 hours. Finally, I call a 3rd time and get a confirmation on Friday that it is ok. Saturday morning I have raw sewage (yes, picture the worst, with toilet paper and turds) floating in open pits at the foot of the stairs leading to my front door.

I could go on, because this debacle continues. At the end of the day, I thought at least the issue of broken ancient clay pipes is fixed - hurrah! And then it rained. Water is now pouring out from under a different section of the driveway.

Evelyn H.

10/14/2019

Update: the owner called and apologized and offered to make things right. At this point the WH is installed by another company and was at a lower price point, done expediently. I am revising my review from 1 to 3 stars to account for the owners ability to step in and acknowledge a need for improvement.

------

Untrustworthy. My water heater started leaking badly on a Friday afternoon, and I'm really regretful that I trusted these guys with my outreach. From Friday onwards, they strung me along for 4 days, failed to show up on three scheduled times and then doubled the price on me.

(1) Friday afternoon when I called they indicated they would send someone out at 10pm but would need to charge me a $170 premium. That technician didn't show up. My tenants thankfully figured out how to turn the water off on their own. The technician texted me saying he had shown them how to turn the gas off, and would go back in the morning, but turns out he was only trading texts, but didn't physically make it on site. I called him 8am the next morning and didn't reach him, so left a message. We never heard from him again, and suffice to say, he never made it out Sat morning despite his promise.

(2) Saturday midday after not hearing from that technician, I started calling the office multiple times. They would promise he was scheduled to go out and I'd wait, then call back. Finally on the third call I implored them to change technicians. Around 3pm they said they were sending a different technician out around 4-5pm. That technician called me to ask for the model label, so I had the tenants text that over and sent it along. He then called back saying that pricing would be $2500 based on the model and he couldn't guarantee exactly that product. He also said contractor supply stores weren't open that day nor the next day, so it would be best to wait until Monday. Otherwise would I be ok with Home Depot quality water heaters, which he thought weren't reliable? I thought it strange that Saturday/Sunday stores weren't open, yet Monday was Columbus Day and he would expect them open. I raised this but he was confident Monday they would be open so we scheduled for his Monday 9am arrival (he would purchase at 6am).

(3) Monday morning my tenants had gone the full weekend without hot water. Tenant texted at 9:40am saying no one had shown up. This tenant actually went to significant trouble to work from home to accommodate the appointment. When I called to ask the technician, he said that after all those stores weren't open on Monday and he would reschedule us no fail for the next day Tuesday 9am. He asked me to send additional photos of the water heater. Once I sent him more photos, he called back saying he would need to raise the price to ~$4k because we need a very special kind of unit. At that point my tenants were already super upset, and I had lost trust in this company. He then said that maybe he could lower the price to $3400 but he'd need to special order it.

In recap, there was not a single physical visit to the house, but they quoted me a price after asking for a photo of the model label, then doubled the price on the 4th day knowing my tenants were desperate by then, saying it's a more complicated model than they thought, needed special order, but promised somehow no fail reschedule for the next morning 9am. I've since gone ahead to hire a different plumbing company who is getting the work done for $2900 and was able to confirm with an immediate site visit within a couple hours of my call (that they did not charge me for).

I'm disappointed that this company has so many high reviews, but strung us along and was so irresponsible with our time, money, and pain of no hot water.

I've noticed that successful contractors on Yelp tend to get complacent over time once they've built up their success, and somehow for these guys they feel it's acceptable business practice to do what they did here. But I'm posting this to warn others not to blindly trust the reviews of long ago, and make it clear this is really unacceptable behavior to consumers like us.

Janet G.

12/24/2017

Great service! Phong, the technician, was thorough and courteous. He showed me where in the pipes the backup was located and quickly cleared it. Best of all, the price was very reasonable.

Ben G.

10/13/2019

Leo from Ace was great! Our sink was backed up and he traced the problem to the exterior of the house - a much bigger task than expected. However, he was very flexible and extremely friendly. Now our sink works like new!

Ken C.

3/22/2018

Derrick did a quick job of fixing my toilet clog. He definitely has the magic touch! Thanks, man! Ken Cleaveland

Ken S.

06/03/2015 12:00:00 SA

I almost never write Yelp reviews, but service was so exceptional that I have to give these guys a review.

The shower in our old Victorian had a sudden drop in water pressure so I scheduled a free estimate with Ace. Jimmy and Derek showed up *exactly* on time and in less than a minute found a piece of rubber blocking our shower head.

It was a major facepalm moment for me (I really thought I had checked the shower head before calling them) so I got ready for some eye rolls from the pros. Both Jimmy and Derek were totally professional though. No smirks or condescension and they didn't charge me a cent!

Sold! Using these guys from now on!

Justin F.

7/22/2015

Kitchen sink fix.
Just had Moustafa from Ace Plumbing & Rooter come by to fix a leaky kitchen sink. Appointment was scheduled between 11 and noon. He arrived at 11:10 and had the job done by 11:30. Super friendly and professional and showed me along the way how to deal with these things in the future. Fair price and the gal at the Ace Plumbing office couldn't be friendlier or more helpful. 24 hour service and I was able to get a same day appointment. I have had Mr Rooter come by to fix a problem once before and I will use Ace Plumbing & Rooter from here on out. Thanks Ace.

A H.

1/31/2020

bottom line: did NOT unplug the toilet. the tech was impaired when he arrived (hungover, sleep-deprived, not sure). he did remove the toilet and make an effort (spraying excrement everywhere) and suggested that a $2,000 hydro treatment was required which he could schedule in the month ahead. after cleaning up the bathroom, i called in a different roto rooter franchisee who quickly pulled three cloth rags out of the pipes solving the problem. Construction was on-going at the time and the contractors had been using paper towel and rags in the toilet. (naughty contractor). plugged toilets rarely accommodate a month long repair schedule but when i phoned this service to report the repair problem no solution, or even help, was on offer. I suggest finding a firm with more consistent performance...rather than crossing your fingers and hoping for a decent employee.

Later: Ace did modify my invoice which suggests that my experience was isolated to an employee. So I did increase the rating.

Sameer H.

09/01/2019 12:00:00 SA

Derrick came quickly and did an awesome job to quickly diagnose my problem (sewer smell coming into bathroom) and fixed it. Highly recommend Ace and Derrick!

Garrett G.

12/10/2014 12:00:00 SA

I found Ace on YELP and have been completely satisfied with them; in every category. My kitchen sink was leaking and the pipes needed to be replaced.

1. Easy to schedule an appointment. I called on a Saturday and was able to schedule an appointment the next day, Sunday. The technician arrived right on time and was finished in 30 minutes.

2. The technician was friendly and respectful of our home; and he resolved the problem with time to give advice on some other issues in the house.

3. The price was reasonable.

I recommend ACE PLUMBING for break/fix plumbing services.

michael a.

6/25/2015

SO.... Our toilet in our bathroom would not stop running for about a week and we had to turn the water on and off every time we flushed. We knew what was wrong and though we could fix it ourselves WRONG we made it worse! In comes Ace to the rescue called them Monday and set up an appointment for the next day.

Moustafa and Scotty (not sure if his name was Scotty can't remember) can on time looked at the problem and fixed it in 20 min! It was painless, they were super nice the price was reasonable I would use the again for sure!

Lian F.

12/28/2016

I had an appointment and was told that the plumber got called to a more urgent issue and had to cancel our appointment. OK....we rescheduled for another time (where we took off work in the morning again to be home for it), they were late and when I called I was told they were running 2 hours behind schedule. Please be respective of others time when scheduling and if your company is unable to keep up demand or fulfill customers' obligations, please do not schedule appointments and waste others valuable time. I do not recommend them to anyone after my experience.

Deborah G.

02/06/2018 12:00:00 SA

Ace Plumbing has been our plumber for the past decade. The firm ALWAYS answers the phone and sends out plumbers promptly. Within the past two weeks I have had occasions to call twice with fairly urgent concerns. Both times, Ace sent a terrific plumber within several hours. I called this morning with a broken wasterwater pipe. James and Jorge were at my house by noon, cutting out a concrete patch, placing new pipe, and resealing the site. The big job was finished expertly before 4:30 p.m. These two individuals were extremely professional and pleasant.

I recommend Ace with the highest of compliments. You won't go wrong.

J L.

12/12/2014 12:00:00 SA

I was referred to Ace by my property management company- to call afterhours. I had a ceiling leak and they responded to my call.

First, the person managing the phones- Simone (?) was delightful. She was helpful, informative, and pleasant.

Second, the person who came to my house was wonderful- James L. He arrived on-time (during the window of time that I was told, and he called upon arrival). He was very competent, and even though he was not able to fix the problem, because it was outside the scope of his job (the roof needed to be patched), he offered suggestions and support to manage the interim issues. He was professional and respectful as well. I would recommend Ace to anyone. Thank you again. It was a crazy day with all the weather, and the two people I interacted with were really courteous and helpful. It made a seemingly bad situation more manageable.

Mike J.

01/02/2017 12:00:00 SA

I booked appointment with them 2 days before. Day of the service, they call to say they are too busy and can't come back for another couple days. Isn't that the point of booking an appointment? F*** these guys.

Jerrell S.

10/21/2017

I had a simple backup in my pipe in the garage and the price was less than $200 for a snake and it was cleared and done within 15 minutes. Ed was extremely pleasant and professional. He informed us on what the problem was, the type of pipes we had, that we should not run into another clogged problem; however if we did and how to remedy the problem. No problem giving him a 5 star rating and probably the only plumber I will continually work with. He is the best in San Francisco! Give the company a call and enjoy their speedy services! Thanks Ed! (And I know the name says Jerrell but this is his gf Norissa writing this, figured Jerrell might not get around to it) thanks again!

GRACE K.

10/28/2014

I found Ace through Angie's List, where they are also highly rated. They are no joke, one of the best businesses I have ever used, in any industry. They came the same morning I called, sent the estimate that afternoon (which turned out to be spot on and a lot less than another quote I got from a different plumber), and were able to schedule the work to be done two days later for a major sewer issue (roots).

Vanessa in billing was efficient and friendly. And, Jeff, who led the team who did the work explained exactly what was wrong, sent photos, and kept me apprised the whole way. Everything was smooth and stressless.

Andrew R.

01/06/2020 12:00:00 SA

The pull down sprayer on the kitchen faucet frayed from use and was spraying water under the sink. The water was turned off by me but, as we found out before Russ arrived, the universal replacement hose I bought did not fit and the original could not easily be replaced; a new fixture was required. I could not leave home as I care for my mother, so Russ saved me and went to the supply store before arriving and bought two for me to choose from. Installation was trouble free and relatively quick. Five stars for Russ for his professionalism and courtesy!

roya s.

12/08/2014 12:00:00 SA

I have been having an issue with my shower which my landlords plumber could not fix. 3 times the other plumber was called and each time the plumbing continued to deteriorate. I called Ace plumbing and was so impressed by the care and organization of every team member i encountered.

Moustafa came during the scheduled home estimate appointment, gave me a reasonable quote and promptly fixed the issue. within the hour! In 3 years I have not taken a shower with this much water pressure. its amazing. I highly recommend Ace and moustafa for their honest, friendly, and thorough work.

William B.

3/17/2017

I lucked into reaching Bill at Ace after bailing on another plumbing company during a minor renovation. From the very first conversation, it was an exceptional professional experience. Bill was responsive, prompt, flexible, professional, and--above all--polite and personable. Needless to say, he did everything required with skill and professionalism at a very competitive rate. What stood out were his flexibility, manner, and his personal commitment to getting it right and accommodating my schedule. Really--as good as it gets.

Kris Z.

10/16/2019

As a homeowner in SF, I always worry about the costs of home repair. After several estimates, Leo Soto from Ace came in, quickly accessed the leaking issue I had, and while others gave me estimates to fix it from $800 to $3500, and a no less than a week waiting period, Leo Soto came in, fixed my issue immediately, was professional, clean, courteous and explained what's was going on. $185 dollars later, NO MORE LEAKS! Thank you again Leo for your honest and quick service!! Ace Plumbing & Rooter will be the first call I make with my plumbing issues!

Amin H.

8/29/2019

Leo was really professional. He was able to fix my shower fix leak right away which was great

Hamid M.

5/13/2018

We got a toilet caused leakage Sat at midnight. I contacted Ace Plumbing early next day Sun morning and was assigned to Christopher Violette. Chris was fabulous. He gained my trust from the first call as he listened to my observations of the problem made good suggestions as to the problem causes. He arrived on time as scheduled to give me a free estimate. Did a walk through and quickly identified the problem cause and the action plan. We agreed on the price and he got started. He worked tirelessly to get the job done. He was very professional. He gained my trust and I also had him change my leaky faucet at the kitchen and flush the drain of another bathroom. He Aced it!

Joseph L.

05/10/2018 12:00:00 SA

These folks were quick to arrive, priced right and they sent me Leo Soto. Leo is a great guy and he is tenacious when it comes to busting that clog. He worked at the problem from multiple angles and he would not leave until everything was fixed right. Leo is first rate and I would recommend these folks to anyone.

brian f.

12/12/2017 12:00:00 SA

I had an appointment with Ace today for between 11am - 12pm. I took the afternoon off work to be there for the appointment. No show, no call. I called Ace at noon, they put me on hold then said their guy 'lost track of time' and couldn't get to my place until after 1pm. No thanks.

Brian H.

09/11/2014 12:00:00 SA

Had to replace kitchen pipes and garbage disposal. Tyrone came out and did the initial repair. Tyrone took a long time to do the repair and overcharged extra $350 from his his initial quote of $650. On top of that he didn't even do it right. He forgot to remove the disposal gap so my dishwasher was not draining at all. All the dirty dishwasher water was coming out from the air gap.

I called Ace Plumbing and they sent Moustafa over the next day. Moustafa immediately fixed the problem within 10 minutes. He apologized for Tyrone's mistake and now everything is working again. Anyways, based on all the yelp reviews, it's probably a good idea to request Moustafa to do your repairs and AVOID Tyrone!!!! Overall, 5 stars for Moustafa, 1 star for Tyrone, so a 3 stars review is fair in my opinion.

Marilyn A.

8/25/2014

I feel this company costumer service base is pure crap. I called in on a Sunday (August 24, 2014) and the representative that answered must've been the rudest rep alive, I was explaining the clog-gage going on in my property and he cut me off and and said he would call back in which he didn't.

Next I called again and spoke with the same guy and he took I believe note down of what was going on and said he would call back.

Next another man called me about 45 min after I had gotten off the phone & I told him again for the third time the issues I was facing at my property and he said he would have someone call me back the next day. Which is TODAY (August 25, 2014) around 8-10am to schedule a plumber/contractor to come to my property to give me an estimate. The time right now is 10:45am & still no call back.

This company has the worst costumer service EVER. If the owner reads these reviews I hope you speak with the representatives. I will not be calling this company back nor will I ever recommend this plumbing company to and friends or family.

Linda A.

6/21/2017

Ricardo and Carlos came to replace an old section of my main sewer pipe to put in a new clean-out and two Ys for storm drainage downspouts. They did a very nice job within two hours, which exceeded my expectations. They were neat and courteous and I had a great experience!

Sean supervised the work and followed up nicely from providing me an estimate to getting the job done on time. Although they're not the lowest bid, they were able to accommodate my timing needs and did a wonderful job (including snaking a storm drainage pipe in my garage). I think it was worth paying a premium as it was a pretty painless process working with them, including their reliable scheduling/office staff. I'm glad to have found a plumber I can rely on.

Roman S.

8/25/2014

The technician this company sent to my home to repair my toilette did an awful job. He spent several hours to complete the work he said would not take more than an hour and to make things worse he damaged my property. The tiles in my bathroom had several scratches and one of them was completely destroyed. When I pointed this out to the plumber he did not want to take responsibility, instead he said that he had not done anything to the tiles. I told him that I was going to contact the company owner to complain about it and he said that he was not afraid of it - he insisted that he had not responsibility for the tiles that were damaged.

This is by far the worst experience I ever had with any business in California. I wish I had done some research online and I would have saved so much money because there are so many reports against this company; without any doubt this is the result of a business run in a dishonest, unprofessional and shady way. At least this has been my experience with this company. If you need plumbing services make sure not to call Ace Pluming and Rooter, unless you are willing to be ripped of by a company has that gained a terrible reputation due to the facts I have described above.

Ginalorie D.

06/12/2017 12:00:00 SA

Thank you thank you Derrick for coming through to take care of my bath tub drainage issue. Very prompt, efficient and knowledgeable of what the issue was. He took care of it within the time frame allotted! I am most definitely going to call for Ace for my plumbing needs and asked for him! Great job well done !

Kevin L.

04/11/2017 12:00:00 SA

Derek was communicative, on time, and helped me understand what the potential problems were. He tried a multitude of possible solutions to the problem, describing ultimately what the issue is for future prevention. Very helpful and above and beyond what was expected. Would definitely recommend Derek and Ace!

Sara T.

8/18/2014

Until this upcoming Friday, I am an Account Manager for a retail facilities maintenance company and have been using Ace at my retail locations throughout the San Francisco area for over a year.

They are always getting me out of trouble with my stores - No matter the time or the issue. I've had jobs as small as unclogging a toilet and jobs as large as replacing an entire plumbing system and they are ALWAYS on the ball.

I am looking forward to staying in the maintenance industry and definitely hope to use Ace in the future.

(Special thanks to Kristy, Mark, Scotty, Eric,and Vanessa in the office and all of their AWESOME techs for putting up with me all hours of the night! I know I haven't had much work for you guys lately, but you guys are still really awesome every time I call!).

Daniel Z.

4/28/2015

We had two visits from Nick of ACE Plumbing and Rooter - both times he helped us to identify hard to detect sources of water leaks into common area of our building. In the first instance he was also able to quickly and efficiently fix the leak source (back in Feb. 2015) and in the second (today) -identify areas of leaks origination which were outside of plumbing expertise and suggest steps for overall remediation of the problem. We are consistently satisfied with ACE recommendations. And on top of that Nick did not charge us for this second leak testing visit!

Nick has a great overall work ethics, professionalism and efficiency that other plumbers can follow. Choose ACE Plumbing, you will not be sorry!

Carla G.

11/25/2019

We have used Ace Plumbing for several years at our home and our in-laws. We always call Phillip Seiler directly and he responds quickly and manages to work us in as soon as possible. He does the work needed, never trying to sell us something more expensive or unnecessary. He cleans up the workspace, is efficient, polite and the only plumber we will ever use. I highly recommend Ace and Phillip specifically for any plumbing needs.

maker of p.

8/19/2014

Super happy to write this review. I live in an old house and yes, plumbing gives me a nervous stomach. However, since I have established a relationship with Ace Plumbing, i know that whatever needs to be done to the house will be done in a timely professional manner and at very competitive rates. So I am good with my plumber and see no need to go anywhere else.

I should make special mention of Marc and Kristi. Together they are about as good a customer service team as one could expect. I have never felt anything else but taken care of and valued by these two, even though I am sure there are times when their schedules, like all of ours, are overloaded. As a business owner I very much respect the ability of a customer service team to make me feel, before AND AFTER a project, like the only client in the world.

David L.

05/03/2019 12:00:00 SA

Awkward chatty guy, late without communicating about it, poor interpersonal skills made it difficult navigating getting permission from the HoA to do a water shutoff, etc, etc, find a different plumber!

Todd W.

6/22/2018

Ace plunbing is far and away a 5 star company with fantastic service. Leo worked on my parents rental property and really exceeded our expectations. From start to finish he worked on our plumbing issue without a hitch.

Party P.

3/24/2017

We use Ace Plumbing at our high end office space in San Francisco and have an account. Our regular plumber is Phillip Seiler. He delivers top notch service with the utmost professionalism. Always quick to respond and repair and does so quietly and professionally. We have had a variety of issues over the years, but most impressed by the recent service call; new water heater installed same day, seamlessly. Awesome!

Erin L.

1/24/2017

From the beginning to end of our buildout, Scotty was amazing. He is extremely professional, has excellent communication skills to explain things in simple, thorough terms, and lastly, he is a kindhearted individual to have in your space working.
Thank you Scotty!

Adrian K.

11/04/2018 12:00:00 SA

Derrick came out and helped me set up our natural gas bbq. He was super easy to work with, professional, and very prompt. I would love to work with him again. Really impressed with Ace and they will absolutely be my first call for future plumbing needs!

Stacie P.

06/12/2014 12:00:00 SA

This company and its shady business tactics have become a terrible ordeal. I used their services several years ago and since that they have been calling me to ask me to pay an invoice that was paid at the time they provided me with their services. Not only they did not do a good job when I hired them, but they continue to bother me despite the fact that I told them to stop doing it. Is that hard to understand that I do not owe them any money? Or maybe they do know it but they pretend they don't. Last time the person who called threatened to send my account to collections and he told me that I needed to prove that the payment was made. WTF when does a client need to keep records of payments made nearly 4 years ago? In my opinion they are doing this with the hope that they will find a customer who does not keep records of payments and will send the payment again.

DO NOT USE THIS COMPANY, THEY ARE VERY DISHONEST!

Marie S.

10/17/2018

Ace plumbing is wonderful and I love Leo. Leo has done several jobs for me including replacing a water heater ( working until after midnight) and clearing drains. He is very HONEST and a true professional. He assesses the problem and comes up with the best way to fix it. If you want to get a problem resolved, then make sure to ask for Leo.

Ryan W.

2/18/2017

We had trouble with a leaking faucet and William came out to fix it for us. He not only fixed everything, but also worked with us to help get the parts we needed as fast and affordable as possible. He was polite, professional, and hardworking through the entire process. We would definitely recommend Ace and William to anyone needing some help.

Kristin L.

5/29/2019

I had a great experience with Derrick at Ace Plumbing! He was professional, very helpful and gave great advice. I would definitely use him again next time I have any plumbing issues. Highly recommended!

China H.

8/13/2019

Great service and really know their stuff. We had our water heater bust on a Saturday night and they came to the rescue. Installed a new water heater and were so informative. Great plumber with a great personality.

Lauren Y.

4/25/2018

Just had Leo come by to fix with a major pipe clog--he was so wonderful! The problem is completely resolved and he cleaned out the pipes in my apartment that he mentioned probably haven't been serviced since they were installed! I also think the kitchen (where our problem was located) is cleaner after he left than when he got here, which is amazing. I am so happy with the service and will be calling Ace Plumbing and requesting him by name for any future issues.

On a related note, the phone staff I interacted with was kind and professional when scheduling and confirming appointments.

Grace W.

10/04/2016 12:00:00 SA

I live in an in-law studio unit that is attached to a garage; since it's an addition to the house, the plumbing in my bathroom is not part of the original house's plumbing system; therefore, we've into some problems with main line backups. Jimmy came over, snaked the mainline for me, and even put a special pipe camera into the system to show me what the issue was. The plumber I had called two months before I called Ace's had no idea what was causing the issue. Jimmy knew right away and I am so thankful he went above and beyond to place the camera down the drains so that I (and my landlord) could see the issue!

Carol C.

08/07/2019 12:00:00 SA

We had a major problem with the old underground sewer line to our building; lots of roots and breaks in the pipe. Ace came out to check the problem and gave us a clear and reasonable cost estimate. They knew what was needed to fix the line and added the necessary clean outs to bring our old system up to City Code. They finished the job in one day! Super service, courteous and a great job for a very reasonable price. Ace is now my go-to for all plumbing issues!

Matt S.

03/07/2017 12:00:00 SA

After trying numerous plumbers over the years, we have finally found our go-to company, Ace. Dereck helped us on multiple occasions, from replacing faucets to emergency gas line repairs. Their service department is friendly, kind and informative, and are always quick to get someone over to our home in Pacifica. I highly recommend them.

G M.

10/18/2019

Solid work from Leo - troubleshooting, finding an extra issue, working through sequentially, testing, and cleaning up when done. Pro. A+ Thanks.

Wes F.

1/25/2019

They came out and provided a very informative assessment on an issue I was having with my toilet. The simple fix was to order a part from the manufacturer. Really appreciate the free consultation and the honesty to help me even though they weren't being compensated for it.

Greta R.

10/25/2016

James was very professional, he could identify the problem my bathroom had within minutes and fixed it in about 15 minutes. I can see that this company has the best plumbers out there and that the 4.5 star rating it has on Yelp does not reflect the reality; this is a straight 5 star company, any day of the year at any time. Ace has fantastic plumbers and the services provides are not expensive at all. I can't stop recommending Ace P & R and James!

MJ T.

8/31/2016

Called Ace when I came home in the evening to water on my kitchen floor. Derek arrived within the hour. He was quick, courteous. He diagnosed the issue then came back the next day (shopping was necessary) with the hose replacement. It was fine in minutes. Highly recommend Derek at ACE!!

Flannery A.

7/29/2017

This positive review is long overdue for Scotty and his work done through Ace Plumbing & Rooter. First of all, the company Ace Plumbing & Rooter were easy to work with when I had to schedule a quick water heater appointment. They were able to have someone come to my property within two hours!

Scotty arrived on time and then did great work. He helped me understand the issue and also gave me advice for the future work that will need to be done. He was personable, friendly and respectful.

I am writing this review because Scotty has proved to be a great worker for Ace Plumbing and Rooter because at the end of the water heater work he gave me his card and said to contact him when future work was needed at my property. I followed through with that recently and Scotty showed up again on time and did great work.

I highly recommend Ace Plumbing and Rooter and I especially recommend Scotty

Jana M.

4/28/2017

Had a major sewage problem and we called Ace. Brian came out and worked for hours in the middle of the night and stayed with us to make sure our downstairs venue (wood floors) did not flood with 18 units of sewage. Brian went way beyond what he needed to do. We highly recommend Brian and Ace plumbing

Sarah R.

12/19/2017

Our disposal had stopped working, causing the kitchen sink to clog and not drain properly. We scheduled an appointment the next day, and they even called and offered to come earlier because of a cancellation. Derrick came and was able to fix the issue in 5 minutes. Great experience.

Andria T.

2/19/2017

I needed a new kitchen faucet installed and some other plumbing issues checked out. I called Ace Plumbing based on a referral from a friend who had an emergency issue taken care of by them. Derrick was awesome - courteous, informative, communicative, and conscientious about not only keeping things clean and taking trash out with him, but also being sure doors were closed and such without being asked, to be sure my cats stayed where they were supposed to. He treated me and my home with a lot of respect.

He took a look at everything and was able to advise on how to handle the other issues, and then got to work on the install. Unfortunately there were issues with parts & supply lines not matching up (fancy Grohe faucets are apparently a bit like Italian racecars or something), so it was a more involved process than expected but he outlined to me what was going on and what he was doing every step of the way so I knew what to expect. After a trip to the parts store, changing out the valves plus a drop off from another Ace plumber he was able to get it set up. However, he also noticed there was a lack of water pressure at that new faucet after turning the main water supply off, which he said should work itself out but that he'd check in the next day.

Derrick promptly called me the next morning (the issue was still happening), and came out a little later to vacuum out and patiently pull all the bits of sediment out of the system and now it's working perfectly. While he was here I had him install another faucet for me downstairs which took almost no time at all (more standard set up) and he gave me a great flat-rate deal on the whole job which took a few hours over the 2 days. All in all a fantastic experience and I would highly recommend calling these guys for any plumbing issues.

Zac M.

7/19/2019

Thank you. Service was fantastic. Anthony was very professional and did high quality work. He was able to solve a set of complex issues and now have things working great. Would call them again.

Kristin L.

4/17/2019

Leo came to the rescue at 12am in the morning to stop the leak :( The blockage in our pipes were so bad and Leo took the time to help us.

Julie O.

7/13/2019

This is a SHOUT Out for Joel and his team at Ace Plumbing. They did a sewer and concrete job for us and we could not be happier. Joel even came and worked on July 4th. Now that is dedication! So we would recommend Ace Plumbing to anyone who is in need of an excellent plumber.

James P.

5/26/2014

We had a pretty bad drain problem that required the sidewalk being dug up and about six feet of pipe being replaced. Shawn with Ace plumbing did a great job helping us out and got the job done in a timely manner.
We had put this out to bid with other plumbing companies and Ace was very competitive in pricing. I would recommend their business.

Lee D.

04/10/2019 12:00:00 SA

I thought I was just going to get an estimate, but Derrick was ready to get to work and replaced my Franke hot/cold faucet in no time. He arrived early and offered a reasonable price to get it done. Thank you.

Anna L.

9/29/2016

5 stars for Jim at ACE Plumbing. Never reviewed before - their service is terrific so I thought it best to share. Twice he has sorted out my plumbing issues on short notice. One being an emergency on a Sunday night with a flooded bathroom & another to fix the garbage disposal. Super nice guy & an excellent plumber. Not expensive. Recommend to all.

Rhona R.

04/02/2017 12:00:00 SA

Saved the day,Phillip on the way! Being a valued customer and having a good relationship keeps returning customers like me! Emergency with a pipe and Philip was there!
Great communication and explaining the job details Philip always makes me feel reassured theres no job he can't get done!
I a so grateful I found this company and Phillip as my main plumber & family friend who I can trust.
MANY THANKS FOR ALWAYS HAVING MY BACK!

Patricia K.

6/23/2019

Derrick from Ace Plumbing was extremely helpful and knowledgeable when resolving the clog in my kitchen sink. He arrived on time and was very efficient in trouble shooting the issue. He also took the time to explain the problem to me so that I can be on the lookout for potential issues in the future. Overall very professional and I would call on them again if I have future plumbing issues.

M B.

9/24/2019

Leo! Thank you Thank you Thank you!!! Wow!! Bathtub was stuck, wife is about to have a baby so this was a crisis. I tried snaking it myself. Another plumber came by before and gave up. Leo is a pro and a gentleman, nice person too. Worked fast. He explained everything and was made sure the place was in good order before he left.

Geoff S.

8/21/2016

We've used Ace for jobs large and small, latest one today. Always great work. If you need a permit and/or sign off from the city on a larger job, they get it done fast.

Small job today... Our tech was Derek. He changed out a shutoff valve and faucet - great job, checked his work, cleaned up, professional.

April L.

5/15/2016

It was a Sunday.. I was off to my morning Barre class then BAM!! - poop galore all up in my bathtub. yum Don't cha hate it when sewage water decides to invade your home - had a moment of freak out then yelped my way to these guys. A human answered my call - 5 stars off the bat! Everyone else sent me to a voicemail and a call this number call that chase. Guy got here in a jiff and my Sunday turned back into funday!

Yvonne S.

11/02/2017 12:00:00 SA

I called Ace Plumbing to come take a look at 2 old toilets that were flushing too much water and taking too much time to fill up the tank. Sean came out and took a look at both and quickly determined what the problem was with each. He went out to buy some parts and returned to finish the job. They're good as new!

Ace Plumbing also came out to fix a leak the previous week from the bathtub into the basement. He had to work both in the apartment through the tub and up through the attic ceiling. It was a difficult and time consuming job. He did a great job switching out the pipes and stopping the leak. Both plumbers did a great job!

Ricky K.

10/23/2017

I was really pleased with the way Ace handled our sewer problem. They were recommended by a neighbor and the bid I obtained was competitive -- they were responsive to my schedule. Their team, from Sean the estimator, to Ricardo, Nixon, Joel and a few others, worked really hard to get the job done quickly and cleanly. I interviewed other companies, who were all over the map in price and service -- including one very expensive company that told me I'd have to hire my own cement company to finish the job. Huh? Ace, on the other hand was very service oriented. From my positive experience for this major project, I would def contact them for all my plumbing needs. Thank you, Ace!

Brant E.

9/13/2019

Laid the pipe very well! Very time sensitive, considerate, and hard-working. My plumber was very nice, and went well out of his way to make sure I was satisfied.

Nick S.

1/23/2018

Great service from Ace Plumbing.

Phillip showed up right on time and gave me clear options after investigating the issue. We agreed on a course of action, and he quickly addressed the issue. Thanks!

I'll definitely call Ace next time I have an issue.

Mark B.

10/01/2017 12:00:00 SA

Having discovered my water heater had gone out on a Sunday morning, I called ACE Plumbing & Rooter to see if they could have a look.

Although they indicated they wouldn't be able to get there until 4:PM, Derrick arrived at the appointed hour--even a little early.

He was able to restart the unit after only just a few minutes of checking things out. No mess. No confusion. Just plain old professionalism & good troubleshooting.

Expert work. Thanks, Derrick & ACE Plumbing & Rooter!

Jeff L.

9/23/2017

Derrick came to my apt today to water leaking problem under my kitchen sink. He was amazing and very professional. Water stopped leaking after inspection immediately. I highly recommend his excellent service. Give a 5 stars.

Robert T.

11/16/2018

We texted Phillip in the middle of the night for a sink hose leak, and he responded in the morning and arrived an hour later! The problem was related to a hard to obtain flexible pipe that he had in his van, so the repair was made within 30 minutes! Phillip has assisted us in the past and he is our go-to guy for anything related to plumbing matters. In addition, he is a positive, friendly and professional craftsman. Call Ace Plumbing and ask for Phillip.

Anon Y.

1/18/2019

Have been using ACE since my first review and they never fail to deliver 5 star service time & again. This time around they made multiple trips over the course of several weeks and on each occasion they either solved the issue then and there, or, said they'd have to return with extra parts (which they did) & took care of the problem. In one particular situation they weren't able to fix the issue due to the fact that they didn't possess the necessary license and instead referred me to a provider who came out and solved the leak. Special shout-out to Joel who became the go-to technician for my many plumbing issues over the last month - I specifically requested him each time because the each experience was A+. The guy knows his stuff, is friendly and courteous, professional and down to earth - love when that happens!

Scott C.

4/17/2015

You know how it feels when you have to spend alot of money on something that doesn't show? Well in this case it was worth every cent!
Sean Alvey and his guys (can't remember any names accept Scott ,my first name) were fast, clean hard working, joked with us and at the end, came back and cleaned everything better than it was when they arrived. They sound like boy scouts don't they?
A sewage problem that had been going on for years unknown to us was dug up, repaired and with concrete sidewalk replaced in 2 days! Wow!
Anyway......awesome!
Thanks Ace!

Sharon S.

01/10/2017 12:00:00 SA

Ace Plumbing gets 5 stars from me. A friendly voice answered the phone promptly and set me up with a same day appointment. Brian and his trainee arrived in a timely manner and gave me an estimate then got to work and fixed my clogged drain and a leak and left everything cleaned up. Friendly, efficient and the bill was less than their reasonable estimate! I will use Ace again, hopefully not too soon.

P Z.

8/15/2019

Ace has come through for me several times already. Most recently, Anthony has come a few times to give estimates, to offer reassurance on a rusty pipe I discovered, to help me inspect several pipes after having old leak damage fixed to make sure there were no current problems (there weren't), and finally, to change my washing machine hoses. He was patient and thorough each time (and I ask a lot of questions), and his opinions on where to do work seemed no-pressure. In other words, I'd trust if he said something needs to be done because he sure wasn't saying that for everything. His estimates were very reasonable for the time taken. I also like with Ace that I can ping them online for an appointment on the weekend when I think of it; I don't have to remember to call them when they open during the week. Very convenient. :)

meghan k.

12/16/2015

After posting a negative review, I received this threat via yelp personal message. I am contacting the authorities.

Ryan D.

Subject: Ace Plumbing and Rooter
Listen to me...
you got 24 hours to remove the review against Ace Plumbing and Rooter or you'll regret...we have your information...the last person who posted a bad review against this company ended up finding himself in trouble...

Be careful...karma could bite you and you could face the same fate...

Jon H.

3/23/2017

I e-mailed Ace about my running toilet and received a friendly and professional response from Jasmine within an hour. Rafael came out the next day at precisely the time we agreed on. He took a look, gave me a quote I could live with and was able to fix the problem right away. Great experience. I didn't really shop around so I can't comment on their pricing but the estimate and initial consultation were free and I didn't feel any pressure so if I had thought the quote was too high, I would have felt totally comfortable saying thank you and going elsewhere.

Dimitrios T.

12/18/2015

They wanted to charge me a cancellation fee after I told them I called another company since they were 3 hours late. Also the company's owner is threatening customers who leave a bad review. I'm waiting for a message right now.

Joy B.

08/06/2019 12:00:00 SA

This company was great! Derrick was punctual (even early!!) , friendly, and super helpful. He fixed my clogged drain in no time. I will definitely call them for any other plumbing issues in the future!

Jonathan B.

12/14/2016

Derrick & James came out on a Saturday to investigate why our bathtub's hot water faucet wasn't flowing. They quickly dismantled bathtub and lines to work back to find the cause. They found debris in a valve further down the line, replaced it immediately, and our toddler was able to enjoy a warm bath that same day!

Through the whole service, they listened to our needs, asked insightful question to rule out causes, and were very direct and informative on the cause, the fix, and the cost. Thanks!

Evan K.

10/01/2014 12:00:00 SA

Just had Monte from Ace Plumbing over to replace two toilets and do the plumbing on a new bathroom sink, and I'm very satisfied. He was polite, professional and efficient, and worked around a few of the problems we encountered. He also offered me some advice on some of the work I was doing when he came earlier for the estimate.

Overall, great job, and I'm very happy. Thanks Monte!

Doris W.

08/10/2016 12:00:00 SA

I was having trouble with my Noritz tankless water heater. It's a 10 year old unit. I had one plumber that specializes in Noritz tankless heaters come out to repair it and he was urging me to get a new one rather than fix it. That would have cost over $2000! Luckily I had called Ace and they offered free estimates so I figured I had nothing to lose by getting a second opinion. Dave came out on a Saturday morning. Within a hour, he had it working properly and had advised me on what next steps to take. Additionally he gave me an estimate for the installation of a part that should have been installed when the unit was initially installed. The estimate was half the price of the other guy! Great friendly, reliable, trustworthy service!

a c.

08/06/2018 12:00:00 SA

this week Derrick came by and unclogged a sewer pipe for us. he showed up with a smile and a pleasant demeanor at the start of our one hour window and got the job done quickly and smoothly. we have used Ace for various plumbing issues and also for new toilet installation... will definitely call them again for any future plumbing needs.

Maureen D.

7/22/2017

Great Local and trusted service. Thanks Derrick for arriving quickly and clearing the clogged toilet.

Nathaniel K.

5/28/2016

I had James over today.

He was great: arrived on time, listened to a long list of problems and patiently explained how the plumbing in my house worked. I especially liked that he gave me options and estimates without bs. The work he did involved cutting stucco and the cuts were straight and even. I plan to get him again for jobs in the future. Thanks, James!

Michael B.

09/07/2016 12:00:00 SA

I just had a routine toilet issue. Derrick showed up on time, was very professional, and my problem was resolved. I recommend him and Ace.

Lani L.

3/18/2016

WOW! When other plumbers in SF didn't have the time of day to attend to our severely clogged pipe, Sean Patrick came right away and handled the terrible problem in only half an hour - at a reasonable cost. This Diamond-Certified Company handled our issues and furnished professional advice with excellence, integrity and courtesy. I appreciate doing business with ACE Plumbing, a truly knowledgeable, professional, available and honest company with gracious customer service.

Melanie D.

01/02/2016 12:00:00 SA

I have used Ace Plumbing and Rooter on 3 occasions. They consistently provide thorough diagnosis and repairs at a very competitive price. Their technicians were on time, professional, honest, and efficient. They did auxiliary work at no additional charge. I will call them first for any future plumbing services. When I saw all the 1 star reviews, I knew it must be suspicious of someone with a hidden agenda, or a misplaced review, as this does not describe the service I have experienced.

Kathleen T.

05/06/2016 12:00:00 SA

Sean from Ace Plumbing is the best! He came out today to fix an issue related to my disposal and was in and out in no time at all. He had researched the issue ahead of time and came prepared to fix it the first time. He's super responsive, personable and does high quality work at fair rates. I would recommend Ace Plumbing and Sean to anyone in SF.

kathy w.

6/14/2017

I am very happy with the results and the great customer service that I recieved from Brian the young man that Ace Plumbing sent to do the job. He was quick and effcient and very nice. I called them for Fizzee's the bar where I work. I will be calling them again in the future when needed. The fee was lower than I expected which was a plus. My experience was that Ace Plumbing is professional and courteous.

Tara B.

1/18/2017

Late, on a Friday afternoon in January, we smelled gas and called PG&E. A severe gas leak existed in a rusty pipe causing the gas to be immediately turned off. James came out first thing Saturday morning, replaced the pipe back to the PG&E junction, and allowed for our gas to quickly be turned back on. James was kind, professional, and provided as much detailed information as possible to prevent issues with the reconnection. I've used ACE as my go to place with plumbing in the past. I've never been disappointed. People, like James, have always gone above and beyond for me.

Storm F.

6/23/2016

Phillip Seiler has come to our house about 3 times for 3 different problems over the past couple of years. He is the BEST! Very professional and friendly, he explains things patiently and thoroughly, and has always fixed the problem. It feels great to know a reliable plumber who shows up on time, gets the job done, and is reasonably priced. Phillip at Ace is that guy for me. And my dogs love him. They're pretty good judges of character. (There are more than one Phillip at Ace. Phillip Seiler is who I'm recommending!)

Eric H.

11/28/2015

Had a great experience with James and Derrick. They were kind and courteous and listened to our plumbing theories and were half the cost of RotoRooter.

Jennifer Y.

02/12/2016 12:00:00 SA

I had originally given the company a really bad review because they were a no-show for our first meeting, but because of their diligence, follow up and what turned out to be really good customer service, I am no officially a fan. :-) Amanda was very diligent about calling several times to see if there was anything they could do to make the situation right, and I finally called her back. She assigned Joe to come out and meet with me, provide me an estimate and ultimately do the work, which was significantly less extensive than what I had been told by two other contractors. I'm very satisfied with the service and would recommend them to anyone- as long as they ask for Amanda and Joe! :-)

Sun L.

01/02/2019 12:00:00 SA

Ace Plumbing has been my go-to plumbing company for years, but this review is specifically for Phillip Seiler who has done work on my house multiple times and has always been timely, courteous, and very responsive. He's done everything from installing a new toilet, to unplugging bathroom sink drains, to tightening kitchen faucet, to installing a new hot water heater. I can rest assured that I know that I have someone like Phil to attend to the plumbing needs of my circa 1935 house. Thank you to both Ace and Phil!

Adam C.

10/31/2015

I wasn't very happy with the scheduling experience, but the job was great.

Stayed home from work for my appointment. I called 1.5 hours in to a 2 hour window to ask the status. They said the plumber's car was broken down and he might be late. Waited an extra hour, called back, they said looks like we'll have to schedule.

At the rescheduled appointment, I again called 1.5 hours into the 2 hour window. They said he's on his way. He showed up 20 min after the window and said they just called me 20 min ago.

So the dispatchers suck.

But Scotty, the plumber, saved the day. Fixed my shower drain in no time and cleaned the whole bath tub. I complained about the scheduling and he took care of me.

Jean B.

9/25/2015

Moustafa showed up in the middle of the night to turn off a flushometer valve-type toilet that wouldn't stop running and looked like it was going to flood the premises. He got it to stop running, and then came back the next night with the parts to do the repair. I would have been satisfied with (and even grateful for) the service (which came to about $850) except that he took it upon himself, without consulting me before i t was too late, to replace the old valve with a water-conserving model that can require two, three, even four flushes to empty the bowl. So basically I curse him and Ace Plumbing now every time I have a bowel movement.

Victoria F.

9/30/2014

The pilot light went out on Saturday and of course I called PG&E thinking that they will just swing by and light it for me - yeah right! PG&E was not available until Thursday the following week! There was no way that we would go without hot water for almost a week! So, I called ACE.

We have worked with Ace before and they have always been great - the plumber, Corey, came out the very next day and informed us that our water heater needed to be replaced since it was over 15 years old at this point!

He was so right! Corey came again the very next day and replaced the water heater and now I can see steam from the hot water coming out of the tap - now thats what I call HOT!

Corey was great and so is working with Ace, always very reliable and reasonable!

Teri P.

05/08/2019 12:00:00 SA

Leo from Ace Plumbing is the best! He was professional, punctual, patient & explained everything to us, & very hard-working! I had five different plumbers come out &with Ace because of Leo! Highly recommend him!

Rick R.

05/07/2019 12:00:00 SA

Joel and Francis came to my apartment building to install a Faucet and fix a drain. They were very polite and professional. Joel informed me it would be done in no time and it was. They did an excellent job, I couldn't ask for more. Thank you ACE for a job well done.

Kim K.

07/06/2016 12:00:00 SA

James was amazing! The office called to inform me they could be late, and asked if that would be a problem. That alone was enough for the 5 stars. NOBODY does that. James showed up and handled the problem, and was even able to provide some insight for a project we are considering in the future. We have used this company a few times and they will continue to be our got-to plumbers.

Marissa D.

05/01/2017 12:00:00 SA

I had a water pipe burst and found Ace Plumbing on Yelp and decided to give them a call. They were super responsive, and were able to come out to check out the situation within the hour. Once they arrived they easily found where the rupture occured and replaced the piping immediately. I think they even had the correct piping in their truck. I'm glad I found a competent, professional, responsible plumbing company that can address my water damage recovery issues...especially because it will probably happen again in these old SF buildings.

Craig G.

11/10/2013 12:00:00 SA

I was doing some plumbing and found myself out of my league. I called around to a few places and the only one that was able to respond in a moment's notice was Ace.

Jeff Otterman showed up within an hour and totally saved the day. He was competent, personable...and even took the time to give me a few helpful plumbing tips.

Jeff was awesome!

Sergey D.

4/24/2019

Not really 24/7 and not really emergency. If you have a plumbing issue that requires an immediate attention call someone else. In short, called Ace, scheduled an appointment for 12:00 AM - 1:00 AM to unclog a shower drain. At about 11:00 PM, an ace plumber Leo called my residence an asked to re-schedule, if not he would need to charge extra for coming in at such late / early hour (ACE representative didn't communicate anything about an extra charge). Made an appointment with Leo for 7:00 AM sharp. Nobody from ACE showed up or called. In fact, I had to call in ACE myself to inquire what's going on and ended cancelling an appointment and hiring someone else for the job. In short, no true 24/7 service.

Delilah L.

4/21/2015

Joel and Shawn were totally awesome!!! We had a great experience with these folks. Joel was managing the project and was SO professional, calm and experienced. I just can't find enough good to say about them. It was a huge job and their estimate was fair and they went above and beyond. They made a very stressful experience as positive as possible. HIGHLY recommend.
Delilah

Carrie F.

8/26/2018

Call Ace Plumbing and ask for Derrick. He is by far the most talented and professional technician we have had help us. He can repair what ever you need and does it in a timely manner. Great guy and great service.

Paul W.

11/21/2013

I called these guys first thing in the morning with a clogged downspout flooding both garages. They showed up a couple hours later cleared the clog and we're out of here in less than 40 minutes. A true professional organization and I will gladly call again and again.
Your company and your people are Ace's with me.

Avi S.

09/09/2013 12:00:00 SA

Awesome guys.. I had a plumbing emergency with bathroom faucet at night and water was gushing. They responded really quickly and stopped the draft and fixed up the faucet quickly.

Ask for Mike!

John S.

04/06/2008 12:00:00 SA

In its Yellow Pages ad, Ace Plumbing & Rooter claims to offer Fast Emergency Service 24/7.

Well, I called at 2:30 a.m. on a Monday. No one answered the phone.

Thanks.

Kat M.

10/19/2015

Usually when I call for an appliance service or plumbing I expect a bit of hassle. Usually to the tune of, Seriously?! It's going to cost that much? Or sometimes the old This person gives me the creep factor of about 8. All I can say is Whew followed by a WOW when it came to Jimmy and Derek. These two were professional, friendly, and down right honest! My husband and I were having difficulty getting the hot water to run out of one of the bathroom sinks. Jimmy and Derek found the problem immediately and was incredibly honest about what it was. They could have easily ripped us off, but they didn't! We will be using them again for sure and we highly recommend them to anyone who wants quality, honesty and professionalism. Thank you both SOOO much!

Al L.

12/19/2007

First of all, I want to say that I selected ACE Plumbing based on previous Yelp reviews and ratings. Initially, I was pleased to get an appointment so quickly to estimate a sewer lateral replacement. However the workers sent out to do the job were unprofessional and spent the first part of the day, goofing off. The supervisor-Joe Tinsley was fine at first but always seem to have an excuse for their poor behavior or for the delays. He became more patronizing as the job continued on. Granted, the job was completed but it was an agonizing process to get there. I even had to call to request an invoice after several weeks passed by.

However, it was the office staff who I give kudos to (and who receives the only one star rating here) for having to relay my questions and concerns to the supervisor who claimed to have the wrong phone number for me (but their office staff always had the right ones on file and were always prompt in returning my calls).

If you want to experience frustration and a poor attitude, then call Ace. Otherwise you're better off with another company. If any of my other properties are in need of sewer repair work, Ace won't be getting my business.

UPDATE: I had a call from Jonathan, the owner of Ace Plumbing and Rooter who periodically checks his company's reviews on Yelp. He was understanding of my concerns, indicated that he talked to his crew about the problems experienced on this job and apologized for the supervisor's attitude. I've increased the rating from one star to two stars to reflect his genuine concern for the situation.

Lika S.

04/05/2017 12:00:00 SA

We've been having issues with our water heater for over a year. We had PG&E and other plumbing companies to come inspect it but nothing got resolved. We called Ace and Scotty came to not only quickly pinpoint the issue but also reinstalled an entirely new water heater in a very short amount of time. He was patient with all the different concerns and questions that we had and we were very impressed how knowledgeable and honest he was. It's only been a few days but so far it's been working great. Thank you for your work, we really appreciate it!

Stephen H.

08/05/2009 12:00:00 SA

While my first experience was terrific, I tried them again and it was terrible. Our hot water heater wasn't working and they sent someone out right away. He gave us an estimate, said he had another job, and would try to come back later that day.

That's fine, but he never called to say he couldn't make it. Left me hanging the entire day. Worse, he never called on Monday to tell me when he could return. I had to call them 3 times before he called me back to tell me he would make it at 3:00, but then again didn't show. I had to call another time and he finally arrived 2 hours late, only to have the wrong part! I'm going somewhere else now.

James H.

2/18/2011

This review only on pricing!

- I did not use these guys so they may be great but I had 3 different plumbers bid on the exact same work. Two came in around $1,000 but the guys at $1789. Really? If you have them bid definitely get another one or two. I went with Friendly Plumber who were great.

Robert L.

07/01/2010 12:00:00 SA

My water heater works now -- I'll give them that.

The pilot light of my water heater wouldn't re-light, and I called Ace because they were on listed the manufacturer's site. J.D. arrived on time the next morning and began to troubleshoot the water heater. He starts by pressing the piezoelectric lighter button about 30 times within 30 seconds trying to get the pilot going (no exaggeration).

Problem #1: the pilot lit after the first press or two, he just couldn't see it. I let him know that the lighter works well, but he would need to turn himself around in order see the flame through the little window. He ignored me and pressed the button roughly 50 more times. His friend or assistant or whatever -- obviously embarrassed with J.D. -- repeated my suggestion, and J.D. reluctantly turned around after another 20 attempts. Surprise, the pilot lights just fine now that he can see it.

After confirming what I've told him -- that the thermostat/gas valve unit is bad and would need to be replaced (I had already replaced the thermocouple, and the 'single-use hi-temp shutoff' appeared to be tripped) -- J.D. informs me that he'll need to go to a supplier to get a new one, and he'll be back in a couple hours.

He returns a couple hours later and replaces the gas valve, and the water heater works. Yay! Not having hot water is pretty horrible in SF. [sarcasm]He then does a nice, professional job taping the piezoelectric lighter to the new valve.[/sarcasm]

Problem #2: He rips me off, charging me $170 for the valve, which is a $50-80 part. And that's on top of labor. I ask him for a copy of the receipt for the part, both because he's ripping me off and so I can have it to submit to the manufacturer for warranty reimbursement.

Problem #3: He lies. He replies, Ace will send you a copy of the part receipt in a couple of days. That never happened.

Find someone else who doesn't have employees that are dishonest and will rip you off.

Bridget A.

8/20/2015

Jimmy and Derrick are awesome! They showed up on time, were extremely friendly, and fixed the problem with my shower right away. They were only supposed to give me an estimate on fixing the drain, but turns out it was just a nozzle that needed to be turned. I'm an idiot lol. Thx guys!! Sorry if it was a waste of time. You rock!

Glenn T.

7/31/2014

This review is a long time coming.

I have used ACE PLUMBING for years to service my properties. Most recently I used them for an emergency at 2 o'clock in the morning. They were at my doorstep in 30 minutes from placing the call! The owner, Jonathan, is super involved in the operations and supervised a larger project I did last fall. For every day that they were on the project I received a call from Jonathan updating me on the status of the job.

I consider ACE PLUMBING to be one of San Francisco's finest small businesses!
Highly recommended!!!

Theresa H.

7/22/2008

So, I edited my earlier review of Ace, as I had only given them one star, for what I felt was a long time to receive a follow up appointment.
As I had said, Ace staff and the plumber were all friendly and helpful, but I decided to look elsewhere after the first appointment, because 2 weeks passed and I hadn't been able to have anyone come out.

The owner called me after reading my review, to explain that the reason it had taken long to get back to me was because they were going out of their way to help me out, and working outside the box, and that they were trying to help out.
So for that effort , I am adding two stars.
I personally, just had to get the project done and move on.

Todd H.

4/19/2016

Called them during an emergency flooding situation and they showed up within an hour. The serviceman Plumber Steve was very professional and was able to take care of the situation. Very good and thorough. 100% good service all around. Based on my experience I would recommend them to anyone!

Bill M.

11/28/2011

The thermocouple on my boiler went out Thanksgiving morning and cooking a Thanksgiving meal with family in town with no hot water is not cool.

I started called around. Out of the eight places I called, four wanted to charge 3-4 times the normal hourly. Which is fine because it's holiday but the part is literally $20 bucks and install is 15 minutes. $400 just to walk in the door was a lot. Then, the last 4 companies would not come unless we were already pre-existing customers. I was pretty much done and was going to just bite the bullet with the holiday fee but I made one more call to Ace.

I'm not sure if Frank is the owner or just a dispatcher but he really helped me out. He sent Sean out about an hour later and he nailed it in 15 minutes. He pretty much just charged me the normal hourly rate and I ended up saving about $300 bucks. He was friendly and told me about some other stuff with my boiler. I'm not sure what's up with Real E the Realtor who has a negative review but I just can't believe that these guy charge too much. This dude totally saved my Thanksgiving and I saved a lot of money.

Hire these dudes. I wish I had more $$ on me as I would have tipped him even more than I did.

Robert H.

5/20/2006

I got referred to them by a manufacturer of a product I was thinking of installing. Ace had great online presence -- web site, online coupons, etc.

They did make and keep an appointment for an estimate. However, the plumber seemed unprepared with any details on options, costs and time frame. . He promised to call back and bring his boss over to complete the estimate.

I never heard back.

What is worse is that I emailed them after not hearing back and again never heard back. If they didn't want the project a simple no thanks would have engendered more positive feelings.

They have certainly tried to be customer focused with their online resources. Just no follow through in the real world in my one case. With all the competition why is it so hard to find a good plumber?

Michael A.

03/10/2017 12:00:00 SA

This company is PURE AWESOMENESS!!!!!!!! I had a few plumbing issues after the recent rains and James, Carlos and Brian got the job done quickly and most effectively...TOTAL PROS!!! Can only give them a great review for the amazing service they provided

Michael A. SF

David R.

7/15/2018

I do not believe these 1-star reviews alleging awful, rude service. I can't actually testify about their plumbing skills, but they are extremely caring and responsible people. Last night I was caught in the rainstorm in my wheelchair waiting for a bus that was a long way off. I hadn't expected to be out that late and did not have rain gear. Scott and his partner - I'm very sorry I forgot his name, because he was great - noticed me by the roadside and stopped and offered me a ride home. That was impossible because the wheelchair is too heavy to lift, so they gave me a raincoat and hat and offered me an umbrella as well. They left me their cell phone in case I needed more help. They were just wonderful and I am grateful. I can't believe they would stand people up, threaten them, and the other things they are charged with in these reviews. That does not seem possible.If you guys want your rainstuff back, let me know.

Victor B.

10/12/2018 12:00:00 SA

We had a blockage in our water line in our upstairs bathroom. When we would run the water in the sink it would back up with lots of crud to the tub. I called Ace Plumbing and Rooter on Monday Oct 8th. They were able to come out on Tuesday at 10am. Leo Soto was the plumber that came out. It was a relatively difficult plumbing snake job to find the exact pipe and clear the sludge obstruction. Leo persevered and eventually found and cleared the obstruction. Leo is an excellent professional that will take care of your plumbing issues at a reasonable price with a smile.

Bryan V.

3/17/2009

These guys are THE BEST. After having my gas meter plugged by PG&E, I had to have what I'd thought would be a couple of leaks fixed in the gas line. It ended up being way more than that - virtually the entire gas line throughout the house had to be replaced, over a holiday weekend, during a particularly wet/cold spell. Not only were they knowledgeable, courteous and efficient, but they worked through the holiday weekend and went to bat for me with both the city and with PG&E to get the required inspection done and the meter turned back on so I could have heat and hot water restored as quickly as possible.

Joe and Mario went out of their way to provide superior customer service. I am very happy to recommend Ace for any plumbing job.

Liz O.

1/19/2018

After a few hiccups, Ace plumbing came through for us. They installed a gas line for a new gas fireplace insert. They were on time, prompt, efficient, helpful and very professional. Jonathan, Sean and their team saw the project through from the beginning to the end, including being very attentive during the city inspection. I will definitely call them for any future needs.

Wayne L.

05/11/2009 12:00:00 SA

Ace Plumbing is great. Sean came over right on time and fixed my clogged drain in minutes. He even had recommendations on how to prevent this in the future.

Would definitely use them again. Fast, courteous service.

Paul T.

9/16/2010

After 3 different plumbers came to check and 'fix' my water heater gas main lines, I called Ace, and the name really says it all.

Within an hour, Paul was at my house taking a look at the problem. PG&E had cut off the gas leaving me with no water due to a water heater leak. It appears the stupid contractor before this had done a shoddy job in using the old parts to re-install a brand new water heater, and since I had just moved in to the condo, I had no idea until PG&E showed up for gas leaks and shut this down, showing a 9% natural gas leak reading.

Paul was quick to diagnose the problem, used extra seal, and even drove off to Daly City to get a part, all without any complaining. On top of that, he insured the seal was airtight with a Air Test (most plumbers don't do this; leaving you to keep calling people back), but the gage held 15lbs for 20 minutes. Called PG&E later that night and they came, checked, saw 0% gas leak readings and restored my gas. Friggin' brill.

I was chuffed - the ONLY one area where these guys lose a star is on cost...but you get what you pay for. They are a little pricey, but I'd rather deal with a Diamond Certified, BBB bad ass, and 5 Star Yelp Review king than a stupid Craigslist contractor who takes hours more and doesn't do a good job. The only feedback here would be for these guys to assess the problem first; give you an accurate QUOTE, and then get you to sign and move forward on repair... However, when you're sitting without hot water or gas for 3 days, you realize that you wanna take care of the problem.

In any case, I'm gonna always call ACE in the future. They rock.

Veronica M.

01/03/2014 12:00:00 SA

I worked with Ace to do a sewer inspection on my new home because it had two large, mature trees growing in front - we were worried the roots were having a party up in our sewer line (they were); Ace had come highly recommended by my real estate agent. They were professional, fast and honest; they gave us a realistic quote and told us to get work done in the next 6 months. I liked them a lot.

Five days after moving in to my house, my garage was flooded. I called Ace thinking it was the sewer backing up, or flooding due to the first (the only?!) rain of 2014. Joe and his team came out on a Saturday and discovered that the water main had broken under the sidewalk/front of the house. I needed about 25 shots of Jack Daniels when they told me this, because it was unbelievable bad luck. However, Joe was able to get a team together and fix the water main that day (they worked into the night and brought flood lights out so that we could have water that day), and completed the work that had to be done with the sewage line over the course of the next two weeks.

The guys working on our house were always courteous and professional - they were able to finish our emergency job and fit us in with their packed schedule. They are the only plumbers I'll call if I need help in the future.

Bridget K.

01/06/2013 12:00:00 SA

I never write Yelp reviews, but Ace totally deserves a good review.

Philip just came by to fix my toilet. Unlike the cable guy who comes at the last minute of his 4 hour window, he showed up right on the dot at 4:30 and took a total of five minutes to unclog my very clogged toilet. Super nice as well!

No, I did not want to spend my hard-earned $145 on getting my toilet snaked, but at least I picked the right guy for the job!

Dee B.

10/18/2012

Problem: Squeaky shower.

Estimate 1 from 5 star place on yelp: $750
Estimate 2 from 5 star place on yelp: $250 for first guess, but if that doesn't work $1000.
Ace Estimate: This is a water pressure problem, let us turn down your regulator and fix this for you. $0 and twenty minutes to solution.

Other things of note:
(1) I'm a woman and often meet contractors alone in my house. Sometimes it is creepy. This was not. Our tech, Mike, treated me perfectly.
(2) They had a window of 1 - 2pm. Mike was here at 1:02pm.
(3) He was nice to the cats. A small thing, but I appreciate it.
(4) They sent someone out the same day I called even though it wasn't an emergency.

I'm blown away by the quality of service I just received. Highly recommended.

Mike F.

6/16/2016

Scotty was the perfect plumber. Arrived on time and prepared. Got the job done fast and well. Would definitely recommend.

Joshua M.

06/10/2015 12:00:00 SA

I'm writing this review for my friend Jackie.

Jackie is an active senior, and she especially wanted to put this review out there for other seniors who often feel anxious about calling someone from out of the blue that they don't know to come work on their home.

Jackie's problem started like so many others; she has an older San Francisco home. She thought her washing machine was broken because it was retaining water. An appliance repair person indicated it wasn't the washing machine, it was the drainage... Jackie needed a plumber. So, on her own using the Diamond Certified book, she found Ace Plumbing and Rooter. They came out and scoped the drain to find the problem and determined the best course of clearing the blockage, which they did. However, Jackie's story doesn't end there. The blockage was ultimately caused by old clay sewage lines that had collapsed over the years. She needed to have her sewer lateral replaced. This would be a big project for most people, and could have certainly been overwhelming for Jackie, but it wasn't... it wasn't overwhelming because the staff at Ace took the time to walk her through every step of the process. They explained to her at every juncture what they were doing and why they were doing it. They were very clear with her on what was needed, and very patient in answering her questions. They took care of all the permitting and logistics. They made special trips to her house to physically pick up the contract since she didn't know how to scan it and at the end of the job they personally came by to collect the check so that she wouldn't have to worry about making sure it got to the right place.

Jackie and I get together every Saturday morning, and this amazing lady (who asks for help in changing a printer cartridge) had a twinkle in her eye when she told me she was able to manage the replacement of the sewer line without any assistance, and all because the team at Ace Plumping and Rooter made it manageable for her.

For all of the independent (or trying to be) seniors out there, I want to thank the team at Ace, and especially Jeff, Eric, Joel, Freddy, and Vanessa for taking such good care of my dear friend

Sandy M.

01/04/2010 12:00:00 SA

I've called ACE on two occasions and have been happy with both service calls... so what better a time than now to write a good review.

I can't remember the specifics of each service call, but I do remember this last time someone came over he made a quick fix to our garbage disposal and didn't charge a penny. Very nice workers, and great service.

I will definitely use them again if/ when I have another problem.

Guatemama S.

1/17/2019

Finding reliable plumbers is essential and Derrick from Ace Plumbing was just all around great. On time, professional, gave me options and just very easy to work with. I wouldn't hesitate to call them again. Went above and beyond. Thank you.

Lawrence S.

12/20/2015

I've had the misfortune of a couple of plumbing problems in the past couple of weeks, and used Ace Plumbing to fix both of them. They're always busy, so getting somebody to come is a bit of an issue, but once they do show up, they do a stupendous job.

Today, Scotty showed up with a trainee in tow, because I had a leaking hose under my kitchen sink. At first I was a little dismayed because they had no tools, not even a flashlight, but it turned out that everything they needed was out in their truck on the street. They went out, brought back some clamps and parts, and fixed the problem. Then, Scotty declared that he had really done no significant work, so there would be NO CHARGE. Unbelievable.

Maybe two weeks ago, Phillip Seiler showed up from Ace to install a new shower head I needed installed because the old, non-regulated one that I loved for its pre-PC blast of water, had broken. When I explained what I wanted, and showed him the new shower head I'd bought, he broke the bad news to me: I was going to get a feeble trickle of water out of this thing. Then he installed it, and showed me how to get the best water flow possible out of the duel shower head and hand-held head. It's almost as good as the old one.

So far, this company is batting 1000 as far as I'm concerned. Two great plumbers in two weeks, and the people in the office are very professional and helpful, too. Great outfit.

Mary Anne H.

8/20/2015

Shower was clogged and made appointment with Ace Plumbing - they gave me appointment, although plumber was running late they called me several times to keep me informed which was most appreciated. Moustaf fixed the problem and made sure to explain all the problems to me and how to avoid further problems. A great experience all the way around. Will call again with problems.

Dominic B.

7/31/2015

These guys came in 30 minutes to unclog my sink. The plumber gave me a quote in 2 minutes. The sink was clear in 5 minutes. He was in and out of my house in less than 10. Super convenient.

Steve M.

4/17/2013

Called and they were able to visit within a few hours - great! Jim helped work through our issue and steered us away from a much more expensive and unnecessary repair that we originally were recommended.

The only reason I'm not leaving 5 stars is because of the price - seems a quick tub unclog (under 15 min) shouldn't cost ~2 hours of labor.

Still Jim was very nice and was in/out in a jiffy. I'll definitely be calling these guys next time $%#& happens. ;)

Zac W.

5/14/2018

This is a two part review. This is part 1 of 2. This is the 5 Star part.
(My review was too long to fit in 1 review)

This experience started off great. And I might add that my building and myself have been using Ace Plumbing for many years with great service.

I had two leaks to be fixed. One shower with a persistent drip, and one leaking hose bibb on my patio. I had been putting this off for a long time and it was time to fix these problems.

I called Ace on a Saturday morning hoping to get same day service. That was not an option for the appointment was set up for the next morning (Sunday) which was just fine.

On Sunday, The Plumber who showed up was awesome. I had thought about putting some plastic or something down over the carpeting that needed to be walked on to get to the bathroom with the problem but never did. When he arrived, before he even stepped in the unit he put on booties over his boots and I was very impressed with that care. He inspected both leaks and for the hose, He did not have the hardware that needed to be replaced, but told me what it was so I could pick it up on my own and save a few bucks for when the work was done. Great.
For the bathroom, There was a bit of a problem, The handle for the shower faucet had a stripped screw so he could not take it off. also the way that the pipes are setup behind the tile in the shower were possibly going to make it difficult to remove the parts for the fix without damaging the delicate copper pipes running into the faucet. He said that we would probably have to cut off the handle in the worst case scenario. The decision was made that he did not want to run the risk of damaging the pipes and also did not have the resources for backup help on a Sunday. He spoke of another plumber that specializes in this situation and tried to call him and set up a time where he could come out and deal with this situation.

So, I was not going to get any of my problems fixed during that appointment which was not great, but the plumber was so knowledgeable nice and I had full confidence in why he could not take on the issues on a Sunday. So I would wait to here from Ace on scheduling this other Plumber who specializes in my shower problem. No problem.

This review is referenced in part 2.

Jan H.

01/03/2019 12:00:00 SA

Last week the outside pipe that services the three kitchen sinks in my flat, started to leak, the pipe was old and rusty and I was afraid it could become an emergency. I called Ace Plumbing and they sent out Dave Baker - so glad they did. Dave was efficient and knowledgable, the pipe was changed, where needed, very quickly and looks good. Dave left the area immaculate. When I need help with a plumbing problem, I will call Ace and ask for Dave Baker.

Anuj A.

1/25/2010

The drain in my backyard was clogged and i gave these guys a call. They gave me a $200 estimate to snake the drain and install a new drain cover. They tried for more than an hour and were getting nowhere so they decided to hydro-jet the drain. Since they had already committed to a price, they stuck to it and 3 hours later they fixed it.

The guys were courteous and professional.

Kurt P.

05/09/2012 12:00:00 SA

About two years ago, we initially turned to Craigslist to find a plumber for a toilet clog. We did that wanting to save money because we had the impression that calling a plumbing company would cost a lot more. The guy on Craigslist posted a very professional looking ad, stating he had over 5yrs experience, and that he simply didn't bother to get certification as a plumber so he can only call himself a handyman. We took a chance and went with him. The guy came over and simply pour acid down our toilet and demanded $75, leaving after being on the premises less than 5 minutes. Suffice to say it didn't work and we felt both stupid and ripped off.

That was when we initially called Ace Plumbing. They came out and spent a decent amount of time to solve the problem (there was a clog further down the line) and the bill was not shockingly high at all.

Two weeks ago, we had a leak in our kitchen sink faucet. We called Ace and they sent out Kevin, who was really professional and courteous. Kevin explained clearly what was wrong, and laid out our options to get our own replacement part from a nearby hardware store or that Ace could bring the parts and how much each option would cost. Kevin was absolutely fine with us getting our own replacement faucet and he came back later in the day when we were ready for him to install it. Kevin even stopped by for free the following day to check on something for us.

I wouldn't hesitate to recommend Ace to friends and family and would definitely call on Ace again for future plumbing issues.

Jeremy B.

03/06/2016 12:00:00 SA

James and Tom were super professional. They arrived early for their appointment, put on shoe covers as to not dirty our carpet, and didn't even charge us for the service call. The drain switch was jammed on our tub and we thought we had a clog, but in actuality it just needed a little extra elbow grease!

Cannot recommend these guys enough, I will definitely call them if I have any other plumbing needs. 5 stars!

Michael K.

08/12/2015 12:00:00 SA

Scotty did an awesome job! It took a little back and forth to find a time to find a time that worked for both of us, but I can see why the man is in high demand. He definitely knows what he is doing and id very friendly!

Sean K.

05/11/2008 12:00:00 SA

No one likes having to call the plumber. I did everything in my power to try to get my toilet unclogged but after two hours and multiple trips to the hardware store i figured this wasn't the do it yourself job i thought it would be. Ace was at my door in under an hour on a Sunday and the rates are very reasonable. Thanks Ace.

ps check the website for 10% off.

Pocho G.

4/26/2015

Awful experience with these guys. I used them twice, the first time it was fine but the second was a nightmare. I tried to reach the owner and despite several attempts he did not bother to reply until I said I would right a positive review on Yelp in exchange for his assistance. Well to my surprise he did not do much to help me, but he did ask me to write a positive review without mentioning the name of the employee who came to my house so that he would not have to give him credit (these were his words). So not only this company did a bad job but the owner had the guts to ask me to help him screw his employees. It is not a coincidence that in EVERY POSITIVE REVIEW this company has on Yelp the reviewer mentions the name of the technician who performed the work, clearly this company gives clients great INCENTIVE$$$ in exchange for writing positive reviews.

Edmond H.

1/13/2016

I read through some of the reviews below and I'm very surprised at all the negative comments about these guys. I work in facilities for a large restaurant in downtown San Francisco, and I had to call these guys out 4 times this year. Every time, I had James (aka Jimmy) help me and I cannot express how great of a guy he is. Their responder on the phone answered my calls at 10:00am, 3:00pm 7:00pm and 10:00pm and had people out here within 60 minutes when I had flooding, or the next day if it was only a leaky faucet. All times, the matter was resolved quickly and at a very good price, especially considering they're known as a 24 hour service. If the owner if reading this, you have a great team! I expect to be using your company as our preferred vendor for a long time and will recommend this to anyone that needs a plumber.

CG G.

12/14/2018

I woke up to find the pipes under my kitchen sink had become disconnected! Ace promptly took my call (other folks on Yelp's top 10 never returned my call) and were able to come out and fix the problem the same day. Derrick was very nice and took the time to explain the issue to me. FYI - Don't jam too much stuff under your kitchen sink that keeps banging into the pipes! :) Couldn't be more satisfied.

Kristen G.

2/16/2016

Joe and his team were completely thorough, professional and efficient. Plus, very competitively priced, tidy, friendly and flexible! We had a somewhat tricky drain/sewer problem to diagnose and, thanks to Joe, were able to take it step-by-step and finally understand what was going on. Joe really listened and problem-solved - not the case with the 3 other plumbing companies that came out to take a look. Ace is now my go-to plumbing firm. Highly recommended. Thanks all!

Amanda L.

07/12/2012 12:00:00 SA

I have been in facility management for 15 years. I knew that my toilet leak was the flapper. I technically know what is needed, but am not handy so I called ACE. The reason I called them is that they are local, and have helpes us once before.

The receptionist was really nice and gave me a 1 hour window that the plumber Mike would show up.
Mike was on time and very efficiant. He showed me the damaged part and took it with him to Home Depot to ensure that he got the right replacement.

I also showed him my janky sink from the 1940's and he said that he could replace that was well. 7 years I have struggled with thhis stupid sink faucet. Its now perfect. Very efficiant, friendly, and FAST.

Toilet and sink repaired for just under 200.00

Carrie M.

07/08/2018 12:00:00 SA

Again, since my husband and son are big fans of those flushable wipes, our basement tub and toilet were backed up this morning. ACE's dispatcher sent a great plumber (Derrick) to our home in a few hours. He fixed the problem promptly and his price was very reasonable compared to other plumbers we have had in the past. Highly reccommend (Again)!

George S.

11/30/2018

Scheduled an appointment the Friday after Thanksgiving to fix an issue with our toilet. I got a call the day of saying they couldn't come bc their parts supplier was closed. I wasn't pleased but rescheduled for the following Monday. No came on time and quickly fixed our toilet. I thought the faulty toilet was leading to another issue - sulfurous smell coming from a closet. Mo wasn't sure but offered to come back and scope the pipes to see if there was a blockage. He came back on his day off, scoped our main line, and didn't see any issues. He did this at not additional cost. While it's too bad we don't have an easy diagnosis for the smell, Mo's service was above and beyond. Thanks Mo, we'll be calling Ace for all our future plumbing needs!

R.J. B.

11/18/2018

Derrick was fabulous. We had an emergency, Ace sent Derrick, who arrived promptly. Derrick was nice as can be and very professional. He solved the problem (a tricky one) and saved the day. We will definitely turn to Ace next time.

Alvin W.

11/13/2016

We are so happy with the work Brian, Joel, Luis and others involved. We realized very quickly we've calling the wrong people for service all these years!
A special thank you to Brian for fixing our utility sink in our garage. His pipe work is like a masterpiece!
Many thanks for the wonderful service. We will certainly call ACE for all our future plumbing adventures.

Carlee R.

11/12/2018 12:00:00 SA

Scotty is the absolute best there is! Not only did he fix our leaking sink, he was able to install a garbage disposal when a previous plumber told us it couldn't be done. He explained everything he did clearly so we understood and gave us pointers for things to look out for in the future. His work was excellent and he fixed and installed everything same day! I only want Scotty from here on out to fix any of our plumbing needs.

Richard L.

11/10/2016 12:00:00 SA

ACE was my choice over 3 - 4 other estimates to remedy bathroom hot/cold plumbing
issues. Their estimates were the most reasonable, and w/o high-pressure suggestions.

The receptionist was very polite, and quick to dispatch a plumber (JAMES) who proved to be a very prompt, analytical & competent technician who assessed a number of other issues
which need addressing in the future.

I am a particular homeowner, very 'sweat equity' kinda guy, I highly recommend ACE
to remedy my future plumbing issues, and having 'JAMES' perform the task.

Richard Leger

Amber H.

6/23/2015

Sean is my hero again! We've used him several times and can't say enough good things about him. Great service, knowledgeable! We'll be back! Thanks Sean.

Christine W.

10/31/2016

ACE was the only company willing to come out and address an emergency on Halloween. Scotty and Ross squeezed my issue with a clogged, super-slow bathtub drain in their schedule and made my shower work again in no time. They arrived upbeat and worked efficiently, even sourcing a part to fix the ancient shower system.

Love their work and their attitude! Great people and awesome results.

David D.

10/01/2015 12:00:00 SA

Update September 30th: I was having a problem with getting work finished on this gas leak on August 17th. Fortunately I got a call from the owner of Ace Plumbing, Jonathan Millington who just got back from his vacation. Jonathan took control and arranged the work completed with the city inspector passing the inspection. I was also compensated by Ace in doing extra work
at no additional cost. Jonathan took time to call, asking if their was anything else needed to be
done. Very much grateful to Scotty who did all the work, installing a new water heater and other difficult jobs. I will call Ace for future help when needed. Thank you Jonathan for your help. David Del Rosario

Vivien M.

10/15/2018

Amazing service. I set up an appt for a Sunday which they treat as a regular workday, no overtime charges. The wonderful service person was David and he was absolutely awesome! He was super kind, patient and excellent in every way. The work he did was very challenging and unexpectedly so, but he stuck with it, all with a friendly demeanor and smile. Such a great attitude and so positive. After his dedication and focus, he was able to get everything right again with our bathroom faucet and I was so impressed by him! Will look no further than ACE and will recommend our friends do the same. Incredible and awesome service. Thank you!

K R.

10/11/2018 12:00:00 SA

I strongly recommend Ace Plumbing. Phillip came out to replace/install a toilet. He was polite, responsive, very professional and did an outstanding job replacing it without messing up the tile. He is a real expert who took his time assessing the situation, asked the right questions, and respected my property. Will definitely use them again for any future plumbing issues. Highly satisfied customer.

Jane S.

02/09/2016 12:00:00 SA

Usually, plumbers leave me feeling like I just got screwed. Not this time! Between the time I called and the time my problem got fixed, it only took a little over an hour. Phillip was the most amazing plumber ever. Efficient, quick, nice, knowledgeable, and not pushy at all. And I feel the price was fair.

Arne G.

1/29/2016

Wow. This company is amazing. The plumber dropped by late in the evening for a clogged toilet. Finally someone was able to explain what's going on. He fixed it and just left a great impression. Would recommend any day!

Matthew S.

9/20/2018

Derrick came by when my kitchen sink turned into a water fountain; he arrived quickly, took care of the problem even quicker, and was very helpful in explaining the problem. He even offered me a few tips to prevent any future issues. I will definitely be calling Ace again should I ever need their services in the future.

Kyle H.

4/27/2018

We had an issue with toilet and also external drain and Leo from Ace was extremely helpful, going above and beyond. Really showed a personal touch and we definitely would recommend Ace to anyone looking for plumbing help.

Chris E.

09/10/2016 12:00:00 SA

OMG! Ace Plumbing (and Joe & Ben) are rock stars. I had a sewer back up affecting my basement, called around 9am today and by 11:30 Joe and Ben arrived and saved the day. Furthermore, they referred me to Water Damage Recovery, their partner business, and they're due to arrive any minute.

These guys are simply wonderful ambassadors for Ace Plumbing in that they worked very effectively as a team , solved the clog issue, and we're very clear and patient in explaining the issue. Additionally, they made the payment process super easy and committed to return Monday to further resolve the issue.

So! Hear me: no BS, no hype, Ace is THE plumbing service hire, Joe and Ben are the 'ace' team you want servicing your needs.

Best,

-Chris

Mason G.

7/15/2015

Ace showed up within 3 hours of my initial call (approximately 1pm) and determined that our water heater, which had severe leakage, needed replacement. They found a new one (large industrial strength) and came back at 4pm to make the installation even though it took them until approximately 7pm to finish. John, the lead technician, was very efficient and the fact they returned on the same day was truly evidence of great customer service.
Mason Grigsby

L. s.

01/08/2018 12:00:00 SA

I have been searching for a San Francisco plumber to repair my hydronic heating system, Ace shows in their ads that they do this work and made an appointment for me. However a few hours before the appointment they called to say that actually they do not deal with hydronic systems; while I am pleased they called to advise me of this I would not have set up an appointment in the first place had I known this. Ace..please update your website and reviews so that other customers do not waste their time thinking they have found someone to resolve their problem when in fact they have not. I wasted an entire weekend thinking I had found someone to do my repairs and now I have to start all over again.

Bill M.

04/07/2018 12:00:00 SA

Phil called when he was stuck on another job to tell me he'd be little late. He fixed my sump pump in no time and charged me just the minimum. Wonderful people!

Mimi J.

01/06/2018 12:00:00 SA

We called Ace when our downstairs toilet clogged and made weird sounds in the sink during plunging. David from Ace came out on a Saturday to see if there was anything stuck in the water line. He didn't find anything and thought the water from upstairs may have pushed whatever it was through. David was very professional and didn't even charge us for the call. We'll be sure to call Ace the next time we have a plumbing issue!

Scott R.

05/11/2015 12:00:00 SA

These guys know what they are doing. The work is done quickly and professionally.
Note: Each plumber quotes his/her own job. If you feel the quote is too high, you can negotiate with the plumber, call the office and speak to the manager, pay the price, or look elsewhere.
This business is Diamond certified and they do aim to please.

Elle S.

8/14/2018

We had an issue with our dishwasher draining and called Ace. They sent Derrick to come look at it. He showed up on time and quickly assessed the problem. Would highly recommend Ace!

Sean D.

6/27/2015

Moustafa just saved my day! He arrived right on time and took care of the clogged sink, replaced a cracked pipe and offered maintenance tips. The job was completed swiftly, no mess to clean up and now I'm going out to dinner! Thank you Ace Plumbing!

Barbara P.

08/09/2016 12:00:00 SA

Derek was wonderful. This is the second time he has come to my house to do repairs. He is efficient and really knows what he is doing. He gets the job done.

Thank you.
Barbara Paganini

Steve T.

10/12/2015 12:00:00 SA

Had a leaking ceiling reported to me in our new building, so I asked around and got Ace as a referral. Called, expecting a runaround and some bait and switch maneuver... and was pleasantly surprised by the professionalism given to me by the dispatchers and the plumber that arrived. Scotty was very helpful and very conscious of the privacy of those who lived in the building. He tested various methods and areas where the leak might be coming from and quickly found the problem to be a minor caulking leak. He suggested a fix and worked with me to ensure we knew how to fix it -- then cleaned up the area that was dirtied by the investigation and then left -- didn't cost me a cent.

I truly appreciate the service and professionalism of Ace -- will definitely use them again. Great job Scotty!

Aktilek A.

3/15/2016

This is the kind of company you will work with for life ! I have a very big plumbing job done , and Ace really helped me . Happy to have a company that you can rely on at any time .

Thank you Ace.

Arlene P.

7/27/2015

Scotty, I haven't forgotten.

This is the best company. I had a very slow drip from the shower/tub.. thought it would be ok until I was off on Friday. Wed night. 10:00 pm. I couldn't get the water to shut off. I call Ace. Scotty, the on call guy that night, called me back in minutes. He was at my house in less that 30 minutes. After assessing the problem, he had to come back the next day to fix the problem. If all the servicemen (sorry I'm not very PC - it's my age) are as friendly and professional as Scotty, this company deserves to be listed in the Certified Diamond Directory.

Ace will be my first call for anything in the future. And I'll be asking for Scotty. Thanks for a job well done.

Eric K.

7/27/2015

Awesome service. Like most older Victorians eventually your bathroom sink clogs up. A couple years ago I had a terrible experience trying to get a plumber to come out. I called Ace Plumbing on Friday and asked for a Saturday appt. Mustapha (sp) was right on time. He was quick, friendly, helpful and I wasn't charged an arm and a leg. I've found my new go to plumbing company.

Thnaks!

Kristen B.

04/08/2011 12:00:00 SA

The owner contacted me to apologize, and offered to do whatever he could to rectify the situation. He was very kind and professional.

The next day, I found an envelope on my door with an allen wrench in it, and instructions for fixing the problem on my own if it happens again.

They definitely went out of their way to assist me and ensure my happiness. Bonus points.

Jen D.

9/13/2008

I was housesitting for my parents when the upstairs bathroom faucet decided to not completely shut off. I have many skills, but plumbing is not one of them, and I am not fool enough to try to screw around with something that I know little about.

I hopped onto Angie's List and Ace had a great grade and picked up the phone when I called. The man who picked up was courteous and taught me how to shut off the water so the leak would stop until their tech could get to the house. He told me to start with the hot water heater (since it was the hot leaking) and to call back if that didn't work. It worked, so I didn't have to call back.

It took the tech a while longer to get to my house than the man on the phone thought, but hey, it's a Saturday.

When JD, the tech got here, he was friendly and professional. He explained how he'd diagnose the problem, and then what would need to happen for the different scenarios. Luckily, the less expensive fix worked

Replacing the faucet stems ran $185, and given that this was a) a Saturday afternoon b) the parts ran $66 (I checked Home Depot) and about 45 minutes of work, I guess that's fair although I have nothing to reference to as I've never had to have plumbing work done. After the initial sticker shock, it seems reasonable.

I would definitely call Ace again if I had plumbing issues!

Jesson d.

12/18/2008

This review is long overdue. I needed to have some plumbing work performed last month. It consisted of running a new supply line to the bathroom downstairs and capping/removing the old cast iron pipe.

I must compliment the team from Ace Plumbing from start to finish. First they came as promised for the estimate. Second they came with the best bid from the three companies I contacted from looking through Yelp. In fact, the estimate was more than 50% less than the rest.

When I scheduled the follow up work, they did an excellent job and took less time than I thought. They cleaned up the work area and made it seem like they were not even there. The work was guaranteed and has not given me any problems.

Peter B.

02/08/2015 12:00:00 SA

This company saved me from a potential disaster. I came in to my restaurant on Sunday and found water leaking everywhere. Turned out my roof drain was plugged causing about a foot of water to accumulate on the top of my building. I called over 5 different plumbing companies and they either didn't do roof drains or didn't work on Sundays or just didn't want the job. Finally Ace plumbing not only took the job, but got to my business within 2 hours and sent the nicest most professional guy I could have asked for. Cory, you were awesome. He got the drain cleared on the first try and all the built up water gone in less than 15 minutes. I can't thank him enough. Ace, you have got yourselves one darn good employee. Keep up the great work, because the next plumbing job I need I'm calling Ace and asking for Cory.

Edwin W.

01/07/2008 12:00:00 SA

Update - more work requested - pretty much on time and a fair price. Thanks Ace!

From phone call to finish, Ace Plumbing was great. They were able to accommodate me pretty quickly, showed up on time, gave me options, and a fair price.

I started a sink/vanity install but then there was a fair amount of drain offset, baseboard cutting, puddy i didn't have.... So i threw in the towel after toiling over it a while. Michael, was the guy who stopped by, he was friendly and professional. He gave me my options and estimate. He worked quickly and i feel like I got a fair price.

Saved me a lot of time. Thanks Ace!

Ron T.

6/29/2015

Discovered floor drain overflow on Fri. evening and contacted Ace Plumbing and Rooter for earliest available service. Office manager acknowledged request for service Sat morning and by 10:15 AM 6/20/15 Cory was on-site making an assessment and clearing blockage. He explained likely cause as to collapsed clay drainage and trap and that would require trenching, replacement, and or rerouting. Quote was available that morning with no charge for clearing blockage. City Permit was pulled, job started Tues. morning with a very proficient crew that trenched, removed old trap, rerouted, installed and tested new sewer and front rainwater leader . Job passed inspection and job completed by Friday morning before 11:30 am.

This is one professional company throughout, special thanks to Cory for clear explainations, job assessment, and accurate quote.

Ron T.

Paola S.

02/07/2018 12:00:00 SA

The water pipe in my garage broke at 7:00pm and Ace Plumbing was the only company that gave me an appointment right away (thank you Erica). Phillip came and fixed the pipe very fast, he was great, friendly and very professional. Thank you!

Evan M.

03/05/2015 12:00:00 SA

I was referred to Ace from a friend who used them and I couldn't be more pleased with their service. The entire process of getting someone to come out to my house and fix an on-going bathroom plumbing problem was perfect. I connected with Jonathan who properly diagnosed and fixed the issue with my bathroom pipes. He was on-time, personable, and most importantly fixed the problem the first time. I would definitely recommend Ace to anyone who has any plumbing issues.

Jodi H.

5/21/2015

Another fantastic experience with Cory (and Jimmy) of Ace! Quick, professional and honest. A huge thank you. We will be calling you all again when needed.

David R.

10/03/2016 12:00:00 SA

A couple of weeks ago the water faucet in the kitchen started to explode with water running everywhere plus the toilet had been very slow. I remembered the GREAT job a guy there named Phil did before and so I called and asked for him by name.
The lady said he would be there the next day between 10 and 11 and he showed up on time. He quickly diagnosed the kitchen problem as just an old system that needed replacing which he did.
Then he proceeded to the bathroom and got the toilet moving normally again-
He was professional, courteous and above all else, knew exactly what he was doing.
Sometimes my property management company likes to use substandard contractors to save money. Well you get what you pay for-Phil and Ace Plumbing are well worth it.
Thanks Again

Donald

suzanne R.

6/15/2018

Leo was the technician and he was patient and ran to Lowes to get a missing piece and charged me fairly. He stayed with the leaking pipe til it was fixed and cut well into his Friday evening. Thank you Leo.

Alexandra P.

06/06/2015 12:00:00 SA

We have a very incompetent apartment management company, and they are basically non-responsive when you have an emergency, like when your only toilet stops working randomly on a Friday night. Tight.

Luckily, I called Ace at around 10 p.m. (!), and the woman on the other end of the phone was very helpful and scheduled us an appointment first thing the next morning. Cory Caccia from Ace arrived early Saturday, was incredibly professional and understanding, and basically told us that we were dealing with a 14-year-old toilet that was nonfunctioning and needed to be replaced. He kindly offered us a discount and said that he just needed to go and get the replacement toilet and would have everything back up and running in a couple of hours.

Well, while Cory was away, enter: incompetent apartment management -- they sent their own repair guys because they wouldn't authorize Ace. After troubleshooting (we told them Cory's diagnosis), and several hours later, they decided to replace the toilet. We called Cory and asked him what we owed him after he went to so much trouble and he kindly charged us nothing.

Just want to applaud this company for their commitment to customer service and going above and beyond. We are sorry that we weren't able to use their services this time but will certainly call them in a heartbeat the next time we run into a plumbing issue.

Thank you, Cory!

Colin D.

06/10/2016 12:00:00 SA

Ace plumbing has always handled all of my problems both professionally in kitchens and in my home. James and Thomas were both friendly and extremely professional and competent. Ace is the only plumbing company I would use in SF.

Marilyn F.

06/08/2018 12:00:00 SA

Many thanks to Phillip S. for repairing the gas leaks in my 95 year old house. This was a life-saving service & Phillip has 30 yrs of experience doing this. Very meticulous & conscientious with his work & clean-up. Also familiar with city inspection requirements. I would recommend him highly to anyone.

Shilpa H.

06/05/2018 12:00:00 SA

Dave from Ace plumbing did an excellent job on our emergency pipe repair. He was on time and reliable. He was very knowledgeable with a pleasant demeanor. We've had multiple plumbers out to our property to snake the drain. Dave was actually able to figure out the problem - tons of tree roots and debris clogging the drain. He spent a lot of time on the job to ensure it was done properly, rather than just a quick fix. All for an extremely reasonable price. Would highly recommend!

Lex L.

10/13/2011

We are new homeowners, so naturally our water heater had an issue within two months. The pilot light was not staying lit. A neighbor recommended Ace. I called on a Thursday morning and they were at our door within 30 minutes. The service provider, Mike, was very polite. He replaced the thermocouple, and when it still wasn't working he checked everything thoroughly, tightened connections and got it working.

I've worked with other contractors who would stop when a part replacement didn't work right away and suggest we replace the whole system (e.g. the control device for the heater). We aren't plumbers, we wouldn't know any better. Based on my experience today I wouldn't hesitate to call Ace again.

Regarding the pricing comments of others--our part replacement was $145. In my opinion we paid for the fast response, polite customer service, thorough professional assessment and successful repair. I'll have hot water this weekend (yay!) and consider it money well spent.

victor s.

01/07/2016 12:00:00 SA

Brian came by to fix my garbage disposal on short notice. He was timely and nice, knocked out the problem quickly and while he was there cleared up a slow drain in the bathroom and improved my shower's water pressure 2x, all well above and beyond the call. 10/10 would plumb again

Vessy N.

5/17/2016

Ace Plumbing is reliable, responsive, efficient, friendly and incredibly helpful!

When I arrived at work today, I was greeted by a message from my downstairs neighbor complaining about a leak from our office dishwasher. I called six plumbing companies, leaving messages and pleading for same day help. One company had outrageous rates, another was booked out for days, three didn't bother calling back at all. Ace Plumbing called back immediately and dispatched service technicians within 3 hours! When James and Tom arrived, they were professional, courteous and very knowledgeable. They diagnosed the issue within 2 minutes of looking at a few photos and hearing what had happened, then fixed the leak in 30 seconds! I have added Ace Plumbing's phone number to my favorites list. Definitely going to them next time I have an issue!

Thanks Ace Plumbing, James and Tom!

Lauren R.

05/07/2015 12:00:00 SA

I had a lot of bathroom plumbing problems in my home and it was something that really stressed me out completely. I have only written a few reviews before, but working in customer service, I know how important it is to say 'thank you' and how much of an impact it has. I just wanted to thank Ace Plumbing for making my bathroom good as new and a special thank you to Amanda who helped me out over the phone and made me feel like things were going to get done fast. Amanda was very calm, professional and super relatable. She's fantastic! And quickly, a few guys showed up to my home and fixed my bathroom and I couldn't be any happier. Thanks everyone!

Alex N.

2/28/2015

This is the first review I've ever written on Yelp. I had a wonderful experience with ACE Plumbing and Rooter.

We are recent homeowners in San Francisco and when our water stopped heating, I found ACE through many good reviews on Yelp. I called at 5:30 AM and the dispatcher said somebody would be over between 9 - 10:00 AM.

After a minor miscommunication, Joe, one of their senior plumbers stopped by. He was friendly, professional, and helpful. After relighting my water heater, he said he wouldn't accept any money. What a great guy.

Later in the day, we realized the problem was more serious when the heat went out so I called back again. They were friendly and said they could send somebody back out at night (9:30 PM on a Friday). Jimmy came by - he was also incredibly friendly, professional, and helpful. We discussed the issue for awhile and I was asking a lot of questions as I didn't know anything about hot water heaters. He was patient and helpful. He spent over an hour replacing the thermalcoupler. Now our hot water is working great.

Overall, a fantastic experience with these guys. Going forward, they will be my first call any time that I have an issue. Thanks again Joe and Jimmy!

Dwih L.

2/20/2017

Always have a great experience with Ace. Promptly answer calls, make emergency visits and have even completed rough plumbing work well. In particular Derrick came out for a backed up pipe and quickly remedied the situation. thanks Ace!

M C.

11/16/2014

Jeff from Ace Plumbing came over when our instant hot water heater (a Franke Little Buddy, HT-200) sprang a leak and flooded the kitchen cabinet underneath the sink. He was courteous, professional and quickly disconnected it from the main water supply. Because I am not the handiest of people meaning the maze of tubing, pipes and t-valves underneath my sink left me confused, I am very happy that I called Ace. Plumbing problems happen and when they do I will call Ace again.

Eleanor Vergara G.

7/27/2014

I had a very positive experience in your services today. I spoke to Scottie at 10am this morning about my plumbing issues and he was very informative and such a great listener. He sent, a plumber, name, Johnny. As he had enter my garage, ny husband and I told him about our plumbing issues and quoted us a price and told him to proceed with the process. He worked so hard and treated my home like his and did an Excellent Job. I am so happy and pleased with his worked that I wanted to used him for my next project.
Thank you, Johnny and Scottie for giving me and I y husband a very pleasant experience. I will make sure to spread the word about your company!
I Will Highly Recommend this Plumbing Company.

Thank you,

Eleanor V. GALA
735 Brunswick St., San Francisco, Ca.
415-858-3001

Deb M.

04/10/2018 12:00:00 SA

There was a mysterious leak into our downstairs neighbor's place, and Derrick came out to help find the needle in the haystack. After testing multiple things, no leak could be found. Since there was nothing actively leaking, only apparent evidence of a leak, he said the only way to find the leak would be to open a wall and the ceiling. We then started to go through our HOA insurance, who agreed to pay open the wall and ceiling. While waiting for this to happen, my neighbor saw a couple active drips and thought it was related to our toilet. I called Ace again to see if we could determine the cause of the leak before having to open up the wall/ceiling. Again, Derrick did a thorough investigation but could not re-create the leak. Fast forward, the wall and ceiling get opened up and the contractor with the insurance company was convinced the problem was with our shower pan. To fix this, it would require our entire shower to be torn out and likely re-doing all the marble in the bathroom in order to match things properly. Before doing this, I wanted another opinion. I called Ace and Derrick came again, now able to really investigate with things opened up. Thankfully for us, he felt it was very unlikely to be the shower pan and likely the issue could be resolved with re-grouting. This absolutely made my day! An infinitely simpler solution!! Crisis averted. Thank you!

Jes M.

2/17/2008

I originally called Atlas Plumbing for our slight emergency with the toilet...today, a sunday during a holiday weekend. They were booked. They recommended Ace, as seen by the review here by Joely. Joel is the owner of Atlas apparently and likely to be the guy I spoke to.
Anyway, it took a couple of hours from the time I called them to the time Rick (Richard) made it out to us, but he got called in for this job specifically.
He came up with just a plunger. I told him he might need more than that. He said he wanted to try it anyway. Two minutes later, no exaggeration, and the toilet was flushing and draining normally.
He was super nice and probably happy that it wasn't a major problem to keep him out late on a sunday night.
It did cost $125 for a plunge but I would totally call them again.

And a few days later I did have to call them again. This time Rick snaked the shit out of the drain...not literally really...I think he even broke a sweat crankin' that sucker...but he got it and it's been good ever since...it's been months.

Thanks!

israel o.

6/27/2008

I will stick to the facts. Called this morning at 9am regarding plumbing issue with my shower. They offered to send someone out in one hour. I stated 3pm this afternoon was fine.
The plumber (Ronnie) was polite and completed the work. He also gave me some insight into what caused the clogging, and he also fixed my dishwasher problem.
Because of their prompt response, friendliness, and professionalism, I will use them again.

kristian s.

10/06/2008 12:00:00 SA

Rocks. I was away on vacation and got a call from the owner of the unit below us - about a 'leak.' Never good news, so we came home early and I looked up Ace, based on their reviews on Yelp.

David was prompt, pleasant and fixed the leak in one hour for less than a few hundred bucks. They were honest, quick and professional. Plumbers are not known for these traits, yet Ace was able to defy this.

Excellent work.

The B.

12/04/2009 12:00:00 SA

Joe from Ace Plumbing and Rooter was great! I will absolutely call him again should the need arise.

The utility sink in our garage was horribly clogged and all our attempts at home repair (spread out over a week) failed miserably. Joe had the drain snaked and clear in literally a matter of minutes. He also provided helpful suggestions for avoiding the problem in the future. Honestly, I was hitherto unaware of the existence of such a thing as a lint sock.

Anywho, great service and great attitude from Joe! Kudos!

Ethan K.

12/23/2009

These guys were fantastic. Sean came out, gave me an estimate for installing a new dishwasher, faucet and water filter/water heater device with spigot. It was a complicated job and got more complicated as he went on but Sean stuck to his price quote! And he did a fantastic job, replacing all of the piping because he said he didn't want the old piping down there as it was going to leak soon. It looks great, he cleaned up, stuck to the price quote and was a nice guy on top of it all.

I will specifically request Sean for all future work. He said he's the most senior plumber at Ace and I believe it. GO WITH SEAN.

David J. B.

12/14/2011

These folks are courteous, quick and efficient problem-solvers that get stuff done. They _rock_ at their jobs.

Kudos to: JD (John D Henderson), Enrique, Mark, Jane, Jesse and the whole team at Ace Plumbing!

Lola B.

07/02/2013 12:00:00 SA

Called Ace today due to a leak under the bathroom sink. I was not home but a family member called me in a panic at work. I looked on yelp, found Ace and they said they could be there between 1:00-2:00 p.m.

They arrived within the time stated. My family member that was home at the time said that Plumber Phillip was very professional and nice.

Plumbers in general are not cheap, and this wasn't cheap but I think it was fair. In addition, they did drive down to the Peninsula for me. Thumbs up Ace!

Margaret K.

3/15/2015

I just had two hot/cold water valves replaced in my home, and Phillip Seiler, the plumber from Ace, did a great job! He arrived on time, worked steadily all day (with a break for lunch, of course), was very respectful in his interactions with all of us in the household, cleaned up afterwards, and took time to give me any needed explanations. This was a big job and, for one of the valves, it involved opening up the wall behind the shower head. Fortunately, there was paneling that could be removed. At the end of the day, Phillip had sealed up the wall and replaced the paneling perfectly.

Jj G.

07/01/2018 12:00:00 SA

Derrick came by earlier than expected which is great and he was very courteous. He immediately went to work and got the garbage disposal working. He even took time teaching us a couple tips on how to use it properly. I would definitely call Ace plumbing for future services if needed.

Chris C.

08/06/2014 12:00:00 SA

Really lousy way to do business. I set up an appointment. Could not use my bathroom for 24 hours. I took the afternoon off from work and waits-waited. No one showed up. Called and was told that the job was never dispatched got cut off or hung up on. Called back the job was never dispatched. Frustrating and disappointing. Try a different plumber.

Lyn S.

03/11/2016 12:00:00 SA

The main sewer line in my house was clogged and I called Ace Plumbing they came right away and diagnosed the problem with their camera. It was blocked with roots and my pipes where the old clay pot it had cracked and leaked.

Quoted me the best price and fixed the problem on time. Ace Plumbing replaced the pipes as needed.
They were professions and did a great job.

They explained in details what they were going to do.
I highly recommend Ace Plumbing if you need plumbing in your house.

They also followed up with me after they completed their work.

David W.

6/18/2018

cool cat....charged what it was worth instead of the going rate. My father was a plumber and he'd do the same thing...Just charge what the job was worth without feeling like he needed to get one over on me....I'd refer him and use the guy again....thanks for a great job....

R E.

03/07/2016 12:00:00 SA

Linda E.
San Francisco

Accolades to James Lee. Came out to assess the situation late night. By morning he was installing a 100 gallon water heater in my apartment building. Ran into unforeseen problem and he made sure it was rectified. He worked tirelessly, kept me informed, followed through the whole process. I would definitely use this company again for my plumbing needs. I was impressed with their quick response.

Jim M.

2/19/2015

I just used these guys to convert a wood burning fireplace to gas, and they did an outstanding job.

Clay did the estimate and explained how they would connect the gas to fireplace.

Nick and later Clay with helper did the installation and wife and I delighted with the work.

Jennifer Y.

08/01/2016 12:00:00 SA

Our business was in need of a water heater replacement earlier this spring. Ace Plumbers installed a 30 gallon electric water heater in our warehouse office space. We were told that all we needed to do was to plug it in with an extension cord and it would work. It didn't. It blew the circuits. We were told after the installation that their plumbers are not electricians and are not responsible for knowing what electrical requirements need to be in place before installing electric water heaters. After a lot of calls and doing our own research, we discovered that they installed a residential unit in our commercial space, which cuts the 2 year warranty to 1 year. The manufacturer informed me that the unit needs it's own dedicated circuit and cannot be used with an extension cord. We paid $1,000 for a unit that we cannot use, and have not been able to get any support from Ace Plumbers to make this issue right.

Kirsten K.

12/12/2014 12:00:00 SA

AWESOME PLUMBING SERVICE! We called in Ace Plumbing for a problem we've been having with a few toilet handles at our office. They came with a reasonable time and Joe was super professional and quick. Definitely found our go to plumbing service!

Leslie Z.

2/22/2018

Terrific response and work. From the Dispatcher to the Plumber (Ed) and his assistant to the Project Manager and to the Biller, I received reliable guidance and work performance. All at Ace Plumbing and Rooter Inc were immediately responsive to my situation with a nonworking water heater and sewage line problem. As the Dispatcher promised, the plumber was punctual and as the Plumber and Project Manager completed all work within the time promised and for the agreed upon fees. The paperwork was also complete and timely. I could always reach someone to speak to about my concerns. The plumber arrived called over the weekend to be sure there were no problems! Excellent service and grateful to find them.

marlene n.

2/19/2018

Ace plumbing has been helping with our plumbing needs for a long time. Phillip S has been our plumber each time and is always excellent in his work and always takes time and care with his explanations, and is very honest and trustworthy. He is also very nice and is sure to make time for our five year old who loves his vast collections of tools. We love these guys and whole heartedly recommend them to all our friends.

Sid D.

2/24/2015

Phillip showed up on time and replaced my decrepit water heater within hours. Excellent service for a fair price.

Amanda F. S.

02/02/2018 12:00:00 SA

This review is overdue! I have used Ace for years with clients and personally and they have great service, knowledge, expertise and customer service. After at least 40 times using or recommending them, there is no other company I trust for all job sizes from sewer lateral replacement to a backed up drain. I always recommend Ace when asked by friends and neighbors for a plumber recommendation.

Joel Y.

02/01/2018 12:00:00 SA

I have used Ace for years and every time the services performed are excellent. Recently Derrek came to fix a leak under the kitchen sink. He quickly found and solved the problem. I always recommend Ace when asked by friends and neighbors for a plumber recommendation.

Janet S.

02/02/2016 12:00:00 SA

Great service with a smile! I own a service station and our sewer line to the street backed up. Gray & Black water backing up in the restroom. An awful mess that neither my staff, my customers or myself appreciated. Started Friday evening. Called Ace first thing Monday. By noon everything was cleared out and cleaned up! Being in the service business myself I tend to be very picky...and these guys are great! Phillip came out, explained everything, gave me a solid estimate and got the job done!
If you have a plumbing problem these are they guys to call!!

Thanks Phillip and Ace!!

Menchie G.

06/05/2017 12:00:00 SA

I renovated two bathrooms in my SOMA Loft recently. Although I had initial issues, I was very impressed about how the owner, Jonathan, really stepped in and went ABOVE and BEYOND. Sean was the new plumber assigned to my project and he was amazing! Brandon, the Project Mgr, was very helpful throughout the process. This is an amazing team who helped me through two major bathroom renovations and they really are exceptionally good at what they do.

Florence C.

1/20/2018

I engaged Ace Plumbing to do some repairs in the home of my elderly friend. Phillip arrived on time, was very gracious to both my friend and myself, and had both of the plumbing problems addressed in no time. Both the toilet and kitchen sink needed attention and because of Phillip they are functioning very well again. Thanks for the great service!

Leslie R.

5/31/2014

I had a really bad experience with this company. First, the technician was 20 minutes late and did not bother to call to let us know. When he arrived he apologized and said that it took him nearly an hour to get to the house (it's weird though because my mom's home is in the Mission district so it's only 15 minutes away from their office). The estimate he gave us was twice as much as the estimates we received from other two companies. When we brought this to their attention they started making up excuses to justify their high ballpark. They spend about twenty extra minutes lying and trying to convince me to accept their estimate and move forward with them. Obviously, we decided to ditch Ace. In the future we'll avoid them and we'll use honest companies whenever we need these kind of services.

Patricia G.

01/08/2018 12:00:00 SA

Superb service !!! Had a sudden sewer line backup into my garage/basement a few days before Christmas, (and, of course, I was expecting houseguests ). Called my plumber, Ace Plumbing and Rooter, Inc. Long story short, my sewer line needed to be replaced. Phillip, Joel, and their crews worked tirelessly to get the job done quickly. Thanks to their expertise and hard work, the project was finished in two days. Phillip, Joel, and their crews were wonderful - highly skilled, trustworthy, and diligent - truly quality people who were a pleasure to work with. I am so glad I use Ace Plumbing (they saved our holiday), and know you will be, too, especially if you have a plumbing emergency. Thanks, Ace, for being there for me.

Leea P.

5/16/2017

I have been using Ace for many years and I am always super happy with them. Recently, we had Derrick come out to replace the grate on the little drain in front of our house. We could not get the bolt to budge. I got a quick appointment and Derrick was on time and did a great job - very nice guy. Ace is the best!

l H.

6/21/2014

Had my toilet replaced today. Service technician was Maustafa. First rate. My home is from 1935 and so was the old toilet. He came on time, did the work - which got complicated. Was neat, courteous and made the crapper work. I was very pleased with Ace and Moustafa. Would recommend then to all.
Price was fair and as quoted.

Keli B.

12/03/2010 12:00:00 SA

There comes a time in every single, successful, independent girl's life that she dreads: the time, where after denouncing the need for having a man around, she needs a man around!

I came home one day to find my shower drain eclipsed by 2 of standing water with mucky grossness mixed in. After a moment of hand-wringing and WHY don't I have a boyfriend or some loser who is in love with me to fix this shit for me?!?!?! I first decided to (wo)man up and try to fix it myself. I stood there scooping out the muck, plunging the drain like a pro, scooping more muck. I busted out my trusty iPhone which told me I should try putting Dawn dish soap down the drain and pouring boiling water after. I went back to the bathroom to try that, but by this time the drain had refilled to 4 of thicker muckier blacker standing water.

F this!! I said as I succumbed to the need to call a plumber. I first called RotoRooter (at around 7 PM) and the conversation went like this.

Me: Hi I have a clogged shower drain.
Lady: Okay, is this an emergency?
Me: Umm I guess not but I'd like to shower.
Lady: Well we can send someone but it'll be emergency hour pricing.
Me: Uh... how much more is that than regular?
Lady: I don't know you'd have to ask the plumbers.
Me: Okay, can I talk to one?
Lady: No they left, it's after hours.
Me: ...
Me: Okay, can I make an appointment for first thing tomorrow then?
Lady: No, you have to call back at 8 AM and see who's available.
Me: Okay, great, thanks!
*clicks*

WHAAA?! Yeah right! Hell no! Too much hassle and annoying clueless lady. So I went on Yelp and I saw the great reviews for Ace. I called up, and explained the situation. Sean was very nice and explained the after hours pricing would be only $20-30 more than regular, so I went for it. Joe came within 20 minutes, checked out my drain, knew exactly what was going on, and was in and out in about 10 minutes. He was very professional. What more can you ask for! Btw, he charged $145 for the service. And he even laughed courteously when I told him about my feeble attempts to unclog the drain myself.

Thanks, Ace!

Jono H.

7/18/2012

I can't say enough about how well my wife and I were treated by Ace Plumbing.
The night before we were to host a day-long business event in our home, our kitchen sink became hopelessly clogged.
We left a message for Ace Plumbing to call us first thing the next morning and they did. We told them we had three hours to get the problem fixed and they dispatched Mike to our house within the hour. We told Mike our time constraint and he pledged to do all he could.
It did take a while for him to figure out the problem, but as he worked he was honest about the time and costs we might be looking at.
Mike ended up finding the problem and fixing it before our event. He was incredibly competent, neat, and professional.
We were very happy with Mike's service, the results of the job, and the final price.
I recommend Ace plumbing. They are a stand-up, professional, service-minded, locally owned company.
-Jono

Ana C.

12/16/2017

Phil was communicative, responsive and fixed our issues within an hour. He was friendly and as he left he reiterated how he's available anytime. Overall a great experience. Thanks ACE and Phil!

Andrew C.

12/13/2017

Great service from Derrick! Called first to say he could come over earlier than scheduled (which we really appreciated) and fixed the problem in no time. Highly recommended!

B c.

10/21/2014

James helped replace a shower pipe that I broke while doing a little DIY project. He was quick, clean and very professional. I would use these guys again.

Hana Lee G.

12/05/2017 12:00:00 SA

We always use Ace Plumbing for our office needs, but Jimmy and Leo provided such exceptional service that we'll be asking for them again! They were extremely professional, courteous, and friendly, answered all of our questions with patience, and were very thorough in going over all possible explanations for our issue. Thanks again for the wonderful service, guys!

María Paula O.

3/14/2018

The service provided by Jorge was exceptional, he was kind, polite and he fix want we needed it immediately.

trisha f.

10/07/2014 12:00:00 SA

Ace was top notch! They were able to come right away at the end of the business day when our homes sinks, washing machine backed up. It would of been a nightmare & super expensive. But these guys are honest, work hard till the jobs done. Phillp was our contractor and he was on time, courteous. & so helpful. Thanks Phillip for being our hero! Local, indy & established with pros who get the job done! Thanks Ace!

Josu G.

10/16/2014

Just had Moustafa from Ace Plumbing here. He was very friendly, courteous, informative, and most importantly sussed the problem we were having right away and fixed it really quickly, and the price was right. This is the second time I've used Ace Plumbing's services and both times I've been very impressed. Recommended.

Samer E.

6/14/2014

Great service and great customer relations.

Called them on a Saturday, immediately picked up. Someone came over within 30 minutes and gave me quote. Fixed the issue very quickly and left.

Polite and professional!

Sheila C.

11/04/2017 12:00:00 SA

Great service with this company I got fast service when I needed Rafael was very nice and professional thank you very much I am very satisfied with all the work that he did in the house and I would recommend it to my friends thank you very much Rafael ask for him he is the best

R N.

06/12/2017 12:00:00 SA

I searched on Yelp and had heard great reviews from other competitors and until I called Ace Plumbing & Rooter. I knew that I had work to be done but wanted someone to come by to see if I could get a free estimate. This company had no problem coming over to give us their opinion on potential work needed. No credit card was asked over the phone just the great customer service. I scheduled an appointment and met with Philip - he explained what needed to be done for a few jobs including installing a new water heater. All the work was completed in a day. Philip (Ace Plumbing & Rooter) was very professional. I recommend giving them a try.

Julie S.

10/17/2017

I am an Ace customer and I am very happy with their service. They arrive as scheduled. I have just had a service call from Derrick and was very pleased. He was professional and helpful. I will definitely use them again.

Sarah C.

02/09/2017 12:00:00 SA

Called Ace about an issue with my garbage disposal. James came out within two hours, and fixed it in 15 minutes. And because it was so easy to fix he didn't charge me. Couldn't be more impressed. Speedy, effective service. I'll definitely call them when I have any bigger plumbing problems.

Eileen l T.

02/08/2015 12:00:00 SA

Moustafa is the best. He fixed my kitchen sink and replaced my garbage disposal in a swift, efficient manner. He is professional and courteous. I have used Ace for many years. Generally, they are all fairly good but he is top notch. Really knows the plumbing business. Prices are also reasonable for the job they perform.

Barbara P.

9/25/2017

When I called to request an appointment, I was very impressed by the scheduling contact person: attentive, accommodating about my timing issues, polite, and helpful. Then Derrick arrived at the exact time, assessed the situation, patiently answered all my questions, and quickly and efficiently took care of the problem. Wonderful service all around.

M J.

11/22/2016

Phillip is amazing - ask for him! I don't write Yelp reviews often but I was so happy that he was able to take care of an old, leaky pipe easily even though it required getting into a super tight spot and required a lot of maneuvering. He was super efficient, fair, and was ready to help with other plumbing issues in the house. But the best really was how considerate and kind he was. I'm really happy it got taken care of quickly, and I will definitely call him if I have any future issues!

Andrea I.

7/25/2014

It all started a month ago.

We had an underground gas leak and PG&E came out to turn off the gas. Who knew gas leaks needed plumbers for repair?! Not me. I started calling around for plumbers... and after two bad experiences with two different plumbers, three weeks of cold showers and no home cooked meals, I called Ace.

Spoke with both Chris and Sonia, both awesome ladies. Got an appointment for an estimate the following morning.

Phillip from Ace came out and gave a very fair estimate. So professional and such a stand up guy; very trustworthy and professional. After thinking about the price for... oh, I dunno, two seconds, I said Yes, please fix this!

Phillip and Carlos showed up at my place the next day. Carlos the trench digging mastermind and Phillip the awesome prepared the front yard for the repair and began working on the gas line. The next day Phillip worked on the piping throughout the house and by the third day, the repairs were finished. All new piping! Magical! Inspection passed and now we're back to hot showers and food in the oven.

I can't say enough about Phillip, Carlos and Ace Plumbing. They saved the day. They saved the year! I'm so appreciative and so is my family.

...and this is the recap I've shared with all of my friends that know of my plight without gas for (most of) the month of July.

Thanks you guys!

;D

Olga Z.

11/16/2016

Phillip has been a huge help. He's quick, efficient, flexible, does high quality work and moreover, has been kind ienough to call to follow up the next day. When he did, I remembered more problems I needed work on, so he came out the second time, and did the second project with the same degree of professionalism. A great experience.

Nina D.

09/04/2017 12:00:00 SA

These guys fixed my faucet last week in record time for not too many $$. Jasmine ( hope I got her name right) the scheduler did not have a service call available until late afternoon but managed to get me in much earlier per my request. I will definitely call them next time we have a plumbing issue.

Daniel Y.

12/17/2015

They did a job for me and never sealed all their pipes...now I have mold in my freakin walls. 0/5 never again

Gus E.

6/26/2014

I would highly recommend Ace Plumbing. They are punctual and they took care of my running toilets problems right away. I would specifically request Moustafa who was very friendly and helpful. He knew exactly what had to be done to fix my toilets and it didn't cost me and arm and a leg.

Max B.

08/04/2017 12:00:00 SA

I have used Ace several times and beg always provide quick, excellent service and more importantly they are honest. Most recently, Derrick came to inspect our dishwasher. He drained the clog and spent 20 minutes on tribe assessment before determining that it was a mechanical problem with the dishwasher. He didn't charge any money for his time and was completely transparent. I would recommend Derrick and Ace to anyone in need of plumbing services.

K M.

1/29/2010

Phoned this morning to get my leaking kitchen sink pipe fixed.
Customer service was very pleasant, and booked a service person to arrive between 1 and 2pm. At 1 on the dot, my doorbell rang, and Sean looked at the problem, knew right away what to do and fixed it for me.

Based on my experience today, I would highly recommend Ace to anyone needing fast, courteous, knowledgeable service.

Thanks again to Ace for fixing my sink.

Kimen F.

10/06/2014 12:00:00 SA

We had Ace come over to clear out our drain from our backyard to the street. We were able to schedule them quickly, they came promptly, fixed our problem and left everything immaculate.

On top of that, the plumber smelled a gas leak in our laundry room that we hadn't noticed and then fixed it after PG&E came to verify that there was indeed a gas leak. We feel really lucky that we called Ace.

I just read some of the 1 star reviews and I definitely don't get it...our experience was fantastic and we're absolutely calling them the next time we need a plumber.

Hal P.

03/06/2017 12:00:00 SA

Derrick came out to fix a faucet that had come off it's seating. He was right on time for the call and took his time to get the best fix for problem. He has been here before and once again it's issue resolved quickly and efficiently. I would recommend Ace Plumbing and have in the past. Thanks and I'm sure we'll see you again in the future.

Misha A.

7/29/2017

Derrick-Plumber and Problem Solver Extraordinaire ! I had a leaky cast iron pipe that was difficult to get to that was flooding our garage everytime the washer was working. As look would have it one of the water heaters started leaking as well. Derrick met me at the house and provided a totally reasonable quotation. He showed up at the designated time and place and went to work. It was a tough job, with constant challenges and things going wrong. First a platform needed to be saw-cut to have access to the leaky wye-fitting. It was a terribly cramped space and Derrick went in there and did his magic and put in a new fitting. Everything was put back nicely. Then the water heater changeout from hell. The new water heater was a bit taller than the old one, so the venting had to be tweaked, then just when it seemed all was well, the water shut off valve broke-stuck shut with no water flow. No problem, Derrick had a solution with a slick press-fit ball valve with stainless hose attached. The problem was the tight space caused the stainless hose to kink and buckle. A lesser plumber would have left it alone because it may have worked, but not Derrick. He needed to remove that bad valve to make more space, and to do that he had to drain the water mains. Some kinks still remained. No problem, another elbow fitting from the truck, the stainless hose was reattached and voila, done. All this took extra time, but Derrick stayed cool and worked through each problem. Water heater fired up like a champ. Folks, I have worked with a lot of mickey mouse plumbers in my life, but Derrick was a perfectionist and a pro. A Problem solver of the highest caliber. Well done !

Caty M.

12/30/2015

I have used them in the past so I went back and was given a 1-2pm window for my appointment. They called around 12:45pm to let me know it would be more like 2:30pm and a the plumber being sent would call about 30 minutes prior to give me a heads up on an actual ETA. I was appreciative for the heads up. Then 6pm rolls around and I had heard NOTHING from them! By 7pm I was over it so I called and cancelled. I don't normally write yelp reviews but I felt this was pretty ridiculous and rude.

Heidi G.

7/19/2017

Very good customer service. Came the same day I called. James Lee did an excellent job. I am very pleased with his neat work and he is very friendly. He really knew what he was doing. Highly recommend James Lee with Ace Plumbing. He was on time, in fact, early which was really great since my water was turned off. Great price too.

Anthony G.

12/26/2015

Horrible...they don't pick up the phone ever...once they picked up I was placed on hold over and over... Then when I was able to actually speak with someone I regretted waiting that long since their attitude was horrible. Gave me a ridiculous 4 hour window and to top it off they never showed up! ...what a waste of my time! (Notice their 5 star reviews are from users with only one review on record...obviously fake accounts, ridiculous!)

Maulik S.

08/01/2016 12:00:00 SA

I called Ace out to fix a backed up sewer line. They spent a good amount of time trying to clear it, only to conclude that the clog was on the city side. When I asked what the charge was, they said since they didn't fix it, I didn't owe them anything!

Dylan L.

02/06/2017 12:00:00 SA

Had the best service from Derrick and Jasmine today! Jasmine helped asses the problem over the phone and Derrick arrived within the hour. He was quick to fix our gas to hot water heater connection and give our house hot water again. Thanks guys, you're amazing!!

T A.

6/18/2017

Yesterday afternoon (on a Saturday) I realized my hot water wasn't working. So, I think to myself...I'm the daughter of an engineer...I've got this. My hot water heater is in my unit, so I look it up and down...see all the warning signs about its potential to blow up..and think to myself...NOPE! It seemed like an easy fix with just needing to re-light the pilot and all, but I didn't want to chance it. The first PG&E appointment for a pilot relight was Tuesday. Not sure my friends and co-workers would appreciate a 3-day unbathed version of me on a Monday. I called my friend who used to live in this unit, and they recommended Ace Plumbing. I was already surprised they were open 24 hours, and even more surprised when a friendly gal named Jasmine answered the phone after one ring. She offered the option of having someone come out that evening for a emergency assessment at 11pm with a minimum charge requirement (completely understandable), or the next day at 2pm for the free estimate. So when I woke up today (Sunday - Father's Day, mind you)...I had already planned to sign up for a gym membership, just so I could shower. Instead, Jasmine's sweet voice called me at 10:00am, saying one of their technicians had an open spot come available and could be here within half an hour. I was more than happy to accept. Less than 30 minutes later, Derrick's friendly face showed up at my door. Within less than 2 minutes, Derrick assessed the situation, ignited the spark, and lit that pilot light so my dreams of a hot shower could come true. I was so excited, I was ready to bust out the checkbook. He said, since it was a quick re-light during the assessment, there would be no charge. Now, I'm a lady, so I contained my excitement, but I would've hugged him if I could. In a world where it seems like it's hard work for people to be kind to one another, this really made my day. I can now spend my Sunday enjoying the sun like the rest of the San Franciscans. HUUUUGGEEE THANKS, to Derrick and Jasmine for the quick, efficient, and friendly service. I won't hesitate to call you again to save the day.

Josh C.

1/19/2017

I called ACE Plumbing for a leaky shower that had been (improperly) installed by another major San Francisco plumbing company. It was easy to make an appointment when I discovered this problem outside normal business hours. The plumber, James, arrived on-time and was able to fix this problem easily. He seems to have a top-notch knowledge-base and I definitely plan to use him again for my future plumbing needs.

K B.

3/26/2018

We have had several nagging plumbing problems in our house including leaky faucets, low water pressure, and a bathtub overflow that drained right through the ceiling into our kitchen. We have had several plumbers and handy-people troubleshooting these issues numerous times over the past few years and have spent hundreds trying to fix them...again and again. Ed, at Ace Plumbing, took care of all of them, with ease! Now, we have great water pressure (both hot and cold), no more leaky faucets, and the bathtub overflow is connected properly and sealed. And, we have a new kitchen faucet we love too. Ed was extremely professional, polite, friendly and worked very quickly. Everything was left neat and clean and the price seemed really fair. We're thrilled with the results and highly recommend Ed and AcePlumbing & Rooter! We will call them again in a heartbeat if we have any other plumbing issues. Thanks, Ed!

Michael S.

09/10/2017 12:00:00 SA

After returning to my home from a two week vacation on a Friday night, I discovered my bathtub was filled to the brim with filthy, dirty water Saturday morning. I called Ace and asked if somebody could come out that day. A woman informed me that Derek would be arriving within an hour and gave me updates as to where he was. When Derek arrived, he spent between an hour to an hour and a half determining what the problem was. He told me that since it was a Saturday, it would be difficult to get a replacement part but would return later in the day if he could get it. If not, it would be either Sunday or even Monday to fix my clogged drain. Within about a hour, Derek called to tell me that the replacement part had been ordered, he'd pick it up Sunday morning, and would come back to my home at 9am, Sunday morning. Not only did he return Sunday morning, he returned early and spent the next 2.5 hours fixing my clogged drain!

I couldn't be more pleased with Derek's level of service, professionalism, and reliability.

By the way, this is my first written review for a service company.

Two things I'm grateful for: my bathtub didn't overflow and Ace Plumbing.

Parastoo E.

9/26/2015

I used this place once before and they were good but this time I had a horrible experience. They ripped me off big time. First of all they told me over the phone that they charge per job and they would give me an estimate before starting the work and if I agreed to the price they would start the work. I asked how much unclogging a drain normally costs and they said anywhere from $85 to $165. Well they came and without giving me an estimate completed the work and then they told me how they are giving me an amazing discount because of the fact that they cancelled on me last minute and made up some bogus numbers. I paid $300 for unclogging 2 drains. One in the shower and one in the garden. The entire time spent at my place was 30 minutes including writing up the invoice and collecting the payment. I called them twice to ask them to refund some of the money and charge me $165 which is the maximum they said I would have to pay over the phone but no one returned my calls. I wanted to give them the benefit of the doubt since I had a good experience with them the first time I used them. I normally use Alansi Plumbing but they were fully booked so I used Ace. I know if I had used Alansi I wouldn't have paid more than $165 because they charge by the time they spend and they charge $165 for the first hour of work. I'm very disappointed in Ace Plumbing and would never use them again.

Milton D.

09/06/2016 12:00:00 SA

We call ACE Plumbing to fix an issue with our water heater. We schedule a appointment for 9:00am.. To my surprise a plumber , Derrick was there at 9:00am (as scheduled). He looked at the issue and give us a fair quote for the repair; we said OK and he completed the job on time. If we require any future plumbing work , I will call ACE Plumbing first and ask for Derrick.

Karen B.

4/26/2017

My husband called Ace Plumbing this am and had plumber scheduled for later that day! Phillip Seiler from Ace Plumbing came and unclogged some drains at my house. He was great. Very knowledgeable and efficient, and had all the supplies to get the job done. I would definitely recommend Ace Plumbing!

Bille G.

4/25/2017

We have had Derik service a few different apartment units in our building and I have been impressed with his punctuality, knowledge of all things plumbing related, professionalism, and speed at getting things done. I have been so happy with the consistent quick response time from Ace, and their friendly employees from Jasmine, who answers the phone and sets up appointments, to the various plumbers that have serviced our building.

Kyle Y.

4/17/2017

Ask for Scotty - he's outstanding! Amazing service, honest and highly competent plumbers, great customer service and fair prices. Responded to a true plumbing emergency in super short notice.

Ken S.

8/22/2016

Anyone who has dealt with the array of plumbers out there know it can be a real hit and miss experience. So when I came across Ace Plumbing my prayers were answered. I've used Ace twice and both times they sent James Lee out who did a terrific job. He was very thorough, showed up on time and got to the root of the problem in no time. Great job James!

Dean L.

08/04/2015 12:00:00 SA

From reading the other reviews here it would seem like the experience with Ace would be positive, but my experience with them yesterday was horrible. The company seems perfectly fine with gouging clients when there's a semi-emergency and charge them $400 an hour to complete an easy job. Next time I'll do due diligence and get two or three estimates before selecting a plumber!
UPDATE! After writing to the company and posting this review on Yelp, the owner called and came by to see the project, and the good news is he promised to make an adjustment and was helpful and understanding of the situation. Wonderful to see when people stand behind their businesses!

Mark D.

8/17/2014

ACE does it again. I awoke to find my hot water heater leaking water everywhere. Not only did Ace get here same-day on a weekend, but their plumber, Eddie, outdid their previous excellent customer service. He was undeterred by the multiple challenges my 100 year-old San Francisco tinker-toy plumbing system threw at him. He was smart, friendly, courteous, and honest.....but above all, he refused to cut corners, not leaving until the job was done right. Now, my only complaint about ACE is deciding which of their staff to request next time I need a plumber. Just use these guys, you won't be disappointed.

Marc F.

11/12/2016 12:00:00 SA

Derrick did a great job on our backed up drain. He cleared it the first time but we weren't sure so came back the next day to verify. Very good service and a good guy!

Pauline R.

02/12/2008 12:00:00 SA

Could be great but I will never know. They never showed up! the office co-ordinating the plumbers was totally disorganized. Went with someone else instead.

Chris F.

04/05/2017 12:00:00 SA

Sean with ACE was referred to me by a friend. He came to assess the the issue I had with my toilets the next day! The price he quoted me was 1/3 of a previous quote I had received! (The job was done in 1/2 the time the previous plumber had estimated for it.) Sean came back to repair the toilets within a couple days and at a time that was convenient for me, and on time! Both he and his helper were very professional, knowledgable and did a fantastic job with a warranty for the work. Sean has a wonderful attitude and is very competent. Having an excellent plumber to call on is so important and gives me great peace of mind.

Misha W.

06/10/2008 12:00:00 SA

A promising beginning, with a same day, prompt, house-call to check out the problem on a fritzy water-heater. Supposed to return a coupla days later to install. Half an hour after the appointed time, I called and the friendly operator said that they'd been trying to call to say they would be late but the number they had for me wasn't working. Sure 'nuff, they'd transcribed it wrongly. Ok, everyone can make a mistake. They said they'd show up within half an hour. No show. No call. After an hour and a half, I had to leave. Had a very polite message waiting for me saying the guy was outside my door but I wasn't there. Would I like to call to reschedule.

I don't think so.

Postscript: I added one star because the owner contacted me via yelp and said that he was sorry and that they usually don't work like this. He promised a full investigation. That's gotta be worth something.

Brian C.

02/02/2011 12:00:00 SA

Waited two hours for one of these dudes to show up to fix my sink leak, and he never did. Called them and asked what was up, guy said he was still on his way. Three hours pass and no plumber. What's the deal, plumber dude? You're messing with my zen thing, man.

Jackson H.

3/30/2015

Hello!

Mustafa helped us change out a busted pipe in our bathroom about two weeks ago. It was a real problem for us - we had an old plastic pipe, which Mustafa let us know, and it was spilling water out with every use of the sink. Thank you Ace, and thank you Mustafa, for your help.

Service was professional, respectful, and fast. I also found the pricing reasonable. We got new mecha-chrome pipes for just under $200. We are so happy with our new bathroom and I'm confident that this replacement will last for years. Thanks!

rachael r.

03/03/2010 12:00:00 SA

WoW, what a sarcastic bunch of jerks that work here - they may do an alrite job plumbing, but who needs the attitude when I am paying good money to have the work done?? Thanks, but No Thanks!!!!!!!

Sem N.

7/13/2011

I work in real estate as a property manager. This company charges too much and does not provide the most cost-effective recommendations for your situation. They are accessible via phone for the most part, but sloppy when it comes to details (I've caught the owner and journeyman not getting their story straight). For my particular issue, they gave the wrong diagnosis and solution. Wanted me to spend thousands of dollars when the clog was actually in a different area (I talked to other plumbers besides them).

On the upside, they respond quick. However, they are more suited for smaller jobs. If you need to replace a sewer line or change the plumbing in your house, skip them. If you have a lot of money and don't have a budget, feel free to ignore my advice.

You can contact me if you have questions.

Birgit S.

3/24/2017

Excellent service from Bill R. with Ace Plumbing. He addressed my issues quickly, professionally, respectfully, and at a cost that was much less than anticipated. The appointment setup process was made extremely easy by Jasmine. For any future plumbing issues, I will not hesitate to call Bill and Ace Plumbing. Thank you!

David S.

1/20/2016

I do not believe these 1-star reviews alleging awful, rude service. I can't actually testify about their plumbing skills, but they are extremely caring and responsible people. Last night I was caught in the rainstorm in my wheelchair waiting for a bus that was a long way off. I hadn't expected to be out that late and did not have rain gear. Scott and his partner - I'm very sorry I forgot his name, because he was great - noticed me by the roadside and stopped and offered me a ride home. That was impossible because the wheelchair is too heavy to lift, so they gave me a raincoat and hat and offered me an umbrella as well. They left me their cell phone # in case I needed more help. They were just wonderful and I am grateful. I can't believe they would stand people up, threaten them, and the other things they are charged with in these reviews. That does not seem possible.If you guys want your rainstuff back, let me know.

Julie P.

06/10/2013 12:00:00 SA

I called Ace to fix a toilet problem at a clients home I am preparing for sale. They arrived on time, did the job in no time and were very courteous and clean! Prices are fairly reasonable. As a Realtor I am always looking for great service providers that I can refer to clients. I would definitely use them again.

mary t.

09/05/2015 12:00:00 SA

I highly recommend them. I had a leaky fauctet in the bathroom that was leaking down stairs. It was a Friday before a 3 day weekend. It was the only bathroom in our house. They came out late that day, diagnosed the problem and had the parts to fix it , even though it was late in the day for them, they completed the job.

Geraldine P.

2/13/2017

Called ACE Sunday afternoon, given an appointment for next day, Mario arrived promptly, very polite, unclogged toilet expeditiously. Plaudit for Mario. Thanks ACE! My first experience with this company, receptionist was cordial, pleasant to talk with. I now have a plumber. I am a very satisfied customer

EC O.

08/08/2015 12:00:00 SA

Moved into a new house and immediately had an overflowing garage drain when running the washer. Called Ace at 9pm on a Friday night.

They had a technician on his way in 5 minutes. He was in my garage in under 30 minutes after calling.

James was the best. He was a great troubleshooter, rooted the garage drain but immediately knew it was a main clog and addressed it immediately. He was curious why it clogged and asked my permission to use his camera (!!) to inspect my lower floor drainage pipes to figure out why this happened. We spent another 30 min after the drain was clogged inspecting my system, with James directing me to flush toilets and run sinks to map out which pipes drained which bathrooms/kitchen. He also used a probe detection device to map out the drain ages pipes under my foundation. Remember all of this was at 11pm on a Friday night. I've called my share of after hours plumbers and they typically jet immediately after solving the problem and collecting a huge fee. James was interested in making sure I knew why the clog happened and what to do next time, and even wrote an estimate for repairing the weird offset we saw with the camera.

I have never had a more engaged plumber (or actually any repair/service person) at my home. James and Ace will 100% get my call next time.

Alice F.

02/12/2015 12:00:00 SA

Moustafa Is great! I had two leaky bathroom sinks and a toilet tank that leaked copious amount of water. Called Chris at Ace Plumbing and Rooter at 7:30 am this morning and was able to get an appointment with Moustafa between 1:00-2:00pm. He arrived at 12:50 pm and started working. He is very professional, competent and fixed the problem! The charges were very reasonable!
I will definitely recommend Ace Plumbing and Rooter to my friends.

Roxanne B.

6/21/2014

I never write reviews for any establishment but our experience with Ace was so amazing that I just had to recognize them for their excellent skills. We had 2 broken showers and clogged drains that could not be fixed for the longest time. Monte was just great, fixing both showers in a timely manner. He was punctual, friendly, reliable, and mostly importantly, trustworthy. We would definitely use this service again.

t k.

3/23/2013

originally I wrote- Best plumber yet. Haven't had to have a plumber out since Ravani Tognotti closed a couple of years ago. But I have to say that so far of all the ones I've called this one is the best. They answered the call right away on a Saturday afternoon, and will have a plumber here in an hour. The others- no answer/straight to voice mail/whatever. five stars.

but inn fact it took them three days, three different guys, before they had someone who could do a pressure test PG&E required to find the tiny leak and fix it. So no stove, no showers, for four days. Five stars for the last guy, but the first two... knock it down a bit for the company.

Jo Ann L.

02/02/2017 12:00:00 SA

Excellent diagnostic and solution in replacing an underground portion of a drain pipe. Took less than an hour and very reasonable price. Jasmine, the receptionist, was also very helpful. Great people and service from start to finish.

June T.

02/11/2008 12:00:00 SA

I had a clog in my kitchen sink, the guy who came in gave me a very reasonable estimate and ended up doing more than necessary, it cost me $120, I would recommend them to anyone.

Lois H.

1/31/2017

Ace and technician Brian scored big in helping with backed up drain due to excessive rain at our Pacific Heights home. The appointment was easily scheduled, arrived at the time arranged and got right to work. Brian explained every step as he analyzing the problem. We felt he was very complete in this analysis and were very confident in his solution. He also offered advice to prevent the problem in the future. He was a clear communicator and calm and patient with us. Thanks for you assistance. We will be using Ace again!

Sunnie P.

1/30/2013

I want to thank Monte for coming out so quickly to check the leaking toilet. I just called today and talked to very pleasant receptionist who scheduled someone to be out today in the afternoon. I just love this company!! I hardly write reviews but this company needs to be recognized for great work!! Monte fixed the leaking problem within 10 minutes!! He didn't even charge me since it was really easy fix. I want to thank Monte and the receptionist for quick service. Other companies were asking so much money just to get an estimate. I am so glad I found a great plumbing company that gives free estimate with wonderful services. I will be calling them again for plumbing job and also referring them to my friends!! The company you could count on!!! Love it!!

Leslie G.

02/12/2013 12:00:00 SA

I have to retract my original 5-star rating. Shortly after I wrote that review, the toilet was clogged again. Turns out the first plumber didn't get the cap out. We are a one toilet household so we called back hoping to have someone come out that night to fix it. Apparently, Ace uses an after hours answering service that tells people they will send someone out but they never do. I waited until 1 a.m. for a plumber or a phone call. Got up at 6 a.m. to call again, was told that they would be there between 8 a.m. and 9 a.m. Called again at 10 a.m. and talked to Chris, who filled me in on the emergency system. She was super nice and helpful and set Philip out at noon. He had to charge more to remove the toilet, but got the cap out and now the toilet is officially fixed.

I would still give Ace 4 stars for being personable, and friendly, and fair priced. If they weren't so nice, I'd give them less since he took two plumbed to fix the toilet. But, I would give their emergency service 1 star for not actually being an emergency service. Don't worry--someone called me back at 6 a.m. two days later asking if we still need an emergency plumber...

Patricia G.

09/03/2016 12:00:00 SA

This was great service! James quickly and efficiently fixed the problem. Good work!!

Jennifer K.

1/17/2017

They didn't show up for the appointment and when I called to reschedule, the next appointment was a week away. They said if they had a record of their mistake, they could expedite it, but since they didn't, they wouldn't. They never said, Sorry about that. I get that people make mistakes, but there is a way to be gracious and helpful about it.

David C.

06/11/2015 12:00:00 SA

After seeing some ads posted on Craigslist offering a good hourly price I decided to book an appointment to install a bathtub drain and fix some plumbing under the kitchen sink. Our building is currently in the condo conversion process and after showing Ace the city's report they were not sure about what to fix under the kitchen sink so I had to take that off the list. The bathtub drain quote was over $400 which I've had other plumbers look at and should take about an hour to do. While I'm sure some people can drop $400 for an hour job I cannot accept that, if only by principal. Bringing this full circle, when I called the company about the Craigslist rates they said a competitor posts these ads under their name. I call it a bait and switch.

Deborah N.

11/19/2009

The guy from Ace Plumbing just left - he fixed our garbage disposal FOR FREE because we're repeat customers and it was easy.

That's some kind of service! What is this, Mayberry?

p.s. not a fake review. apparently coffee grounds are bad for garbage disposals. that's stupid, but not the plumber's fault.

Veronica W.

10/30/2015

We are very happy with Ace Plumbing! They are on time, friendly, and efficient in fixing the problem. Joe Tinsley is courteous and quick in identifying the problem which he fixed it in no time. Thank you, Joe! This is our 2nd time using Ace Plumbing. The 1st time was as good as this time, thank you Ace!

alicianna a.

7/23/2007

Good guys, good service...

Had a bad experience with my pipes, but a good experience with my plumber. What more can I ask for?

Marnie M.

9/28/2007

I checked Yelp and called the guys at Atlas, who were very nice, but very busy. He recommended I give Ace a call. I've had a leaky faucet for a looong time, and just wanted to finally get it fixed. I've called a plumber before, but after showing up once and not having the part, they never showed for the second appointment. Ace was friendly, worked around my schedule, came the same day and fixed the leak. Joe was professional and easygoing and even did a quick and easy fix on my running toilet (no charge). I recommend.

Katherine S. M.

11/28/2012

Thanksgiving morning a small flood erupted from under my sink. I called the big name plumbers and they gave me a 5 hour window when they might show up. Ace gave me a one hour window. Phillip showed up (in the specified window) amongst the chaos of my family and friends and was a great sport about the state of my kitchen and the raucous going on. He checked all the possibilities, identified and fixed the problem, and was on his way within 45 minutes and it didn't cost me even half an arm or leg. I will definitely be calling Ace the next time I have a problem!

Esther C.

8/13/2014

My water heater broke Aug. 4th and I was so stressed. Ace helped me last year with a leaking toilet so I called them and talked to Kris to get a plumber out. Kris was very caring and calming. She got a plumber down to my house named Eddie. He was very professional, efficient, and friendly. And he replaced it in no time! I would not hesitate to use Ace Plumbing again! Excellent company!

Sarah C.

8/20/2009

Our experience this morning with Ace was great! I flushed my diamond engagement ring down the toilet and they found it!

They explained everything they were doing as they looked in different places for the ring. I thought it was lost forever, but they were able to find it.

We would definitely use Ace again anytime.

Sarah E.

6/23/2015

Ace Plumbing sent Moustafa to remedy my tragically clogged bathroom basin. He took care of the problem right away and was thorough about possible causes. He was polite, efficient, and tidied up when he was done. He was really busy that day, and Nina, the administrator at the office, kindly called me to let me know that he might be delayed. Again, great service, for letting me know. And he wasn't really late -- he still showed up pretty much when I expected him, in spite of the dreadful parking in my neighborhood. Oh, and they were able to send someone out on the day I called, too, which was great.

Peter T.

07/12/2009 12:00:00 SA

We had one of the flex pipes between our water heater and the water lines leaking. We originally had another plumber come out and try to replace it, but the water line had rusted solidly to the water heater. So we had no choice but to replace the whole water heater, they said. That would have been a $1,600 cost for a $15 dollar water line, so I tried to get it losened myself the rest of the day. The next day I had to give up and called the plumber back. Since they could not come come out to put a new water heater in that day, they suggested Ace Plumbing & Rotor.
They had one of their guys (Fidel) out aboout 2 hours later to make a quote. Rather than taking the suggested path of replacing the whole water heater, Fidel asked if I minded he took another shot at the corroded lines. He hand some out-of-the-box ideas he wante dto try.
Luckily for us Fidel was able to losen the line and save us a whole water heater replacement. During teh whole process he was very clear in what he was planning to do and what he hoped to realize. Needless to say this kind man is my plumbing hero now.
Kudos Fidel!

kim f.

12/14/2016

I have yet to have my actual work done by ACE, but in two visit by both Jim ,and then Mario , I feel very confident they can resolve my Bosch hot water-heater issue and leaking kitchen sink. They were both very attentive ,proactive ,thoughtful about my issues . I look SO forward to having Ace complete the jobs!

Scott Y.

3/16/2012

Initially called Ace for a second opinion after getting bad news and an expensive estimate from another company. The guy from Ace was friendly, on-time, competent and honest. He found nothing wrong with our plumbing after a thorough check, saving us thousands of dollars. Called him back for some other work and he proved himself again. Call Ace, ask for Monte!

Kristin D.

7/18/2015

I'm very pleased with Jame's work in SF. Ace is great at getting courteous and thorough technicians to the job quickly. I'm happy to have affordable plumbing done quickly and well. Thanks again!

Dodie C.

7/13/2016

Thank you Joe from Ace Plumbing and Rooter. I awoke this morning to a flooded garage sewer backup. As luck would have it, my family and I are leaving for vacation this morning, so this was especially unwelcome and likely to delay our trip. I called Ace Plumbing and Rooter and they sent Joe out within an hour of my call. He fixed our problem in 30 seconds (apparently city pipes were blocked), so my trip isn't even delayed and my garage is sewer water free. Thank you Joe for making my day!

Joel S.

10/28/2013

This is the 2nd time ACE has been to my house. They did a great job cleaning a storm drain the first time, and this time unclogged my Insinkerator which had gotten jammed with some small planting mix pebbles. Very professional and reliable. Would use them anytime.

Catherine J.

12/01/2016 12:00:00 SA

We had a plumbing emergency and I called one plumbing company who was recommended to me - they couldn't even get someone out for an estimate for 3 days! Ace Plumbing had an estimator out that day and when the worker couldn't come out the next day, the receptionist (Jasmine) went out of her way to find another plumber that came that day. His name was Brian Russell and his work was outstanding. I would not hesitate to call Ace Plumbing again as they were extremely courteous ~ and ask for Brian!

Colette F.

11/29/2016

I used Ace Plumbing today, having used them before to install my garbage disposal and to fix leaks in the bathroom. James Lee came early (!), calling me to make sure that the time would be convenient for me and it was! As always he was efficient and competent, immediately locating the broken plastic utensils and other junk in my garbage disposal that had clogged it since Thanksgiving, and fixing the disposal which had not been working since then. I had struggled to fix it myself for an hour last night, to no avail. Now it works like new. Thanks James, I'll call you next time I have a problem with my plumbing.

Drew S.

5/28/2008

Jonathan is a great person and worthy of support. I first met him when he worked for Discount plumbers, before he opened up his own business. He worked on the job until 2am to get it ready for the cement guys the next day. He was cheerful all the way through...a great attitude for someone working overtime for someone else! In his own business you will still find that great attitude and you can be assured that he is an honest gentleman. The kind of person that you want to be successful in business - instead of snarky snarly people who just want to take your money and run. Jonathan backs up his work with a great committment to his clients. He wants you to be happy. That is refreshing - and totally appreciated in life these days...

Juliann B.

11/25/2009

I had a small pond in my kitchen from a leak and a water ring around my toilet and Mario and Joe came in and fixed both with ease within approximately an hour. They both explained things very clearly to me and they also had a very good sense of humor PLUS dealt very well with my two loud and full of attitude pets. I don't have a lot of experience dealing with plumbers so I'm not sure about how good of a deal I got but as far as customer service goes I give Ace 5 stars! I will definitely be calling them again next time.

Sergio P.

8/14/2013

Ace plumbing is excellent. They did a sewage lateral repair for us as well as replacing a pipe in the bathroom. They were professional, fast, and reasonably priced. We worked with Omar, who was super friendly and helpful. He gave me a ton of tips on smaller DIY plumbing work and explained things patiently. The rest of the team was very friendly as well. I definitely recommend these guys.

Hunny H.

9/28/2015

Had the pleasure of Scotty coming by for a night time appointment. Our family always calls Ace for our plumbing needs but I have to say Scotty was the best they could've sent out. Pleasure was ours to have him help us tonight. Will definitely try to request him the next time too.

J L.

4/28/2009

We had a rather stupid problem to fix (water filter stuck on a faucet). I called ACE and they came out within 2 hours to give a free estimate. Since it took them about 60 seconds to fix the problem, they did so free of charge (they wouldn't take a dime, even as a tip)!

Next time I have a plumbing issue, I'll be sure to give ACE a call.

Phyllis G.

11/19/2016

These guys did awesome work! Our water heater suddenly developed a leak and these guys pulled out the old one, got us a new one, installed it and stuck with the job til 10:30 at night to get us back in hot water. The whole time, through every obstacle that came up they were professional, positive and fearless. Excellent job and many thanks to Jimi, Ricardo and Luis.

Eileen M.

10/26/2016

Jasmine (got her name) answered my phone call and was truly understanding about my plight. Adam arrived sooner than expected (he did phone first) and took care of the situation politely and efficiently and professionally. All went smoothly. Am completely pleased!

Mark B.

10/23/2014

Mustafa did a great job fixing water heater today. Punctual, courteous and efficient. Also, ACE called to alert me just before he arrived. Really helpful.

Megan S.

4/17/2008

Clogs clogs clogs! My roommate and I both have long hair and it seems like our sink and shower are forever getting clogged. This time, however, I decided to forego the toxic chemicals and instead buy the snake - an auger devise designed for DIY-ers. WARNING - The Snake itself can get caught in the pipes, creating an even more dire situation than a simple clog - this is what happened to me!
Fortunately, I called ACE Plumbing and Rooter and though they offered to send someone out that night (I called around 6pm) I scheduled for the next day instead. Sean Patrick Alvey (as his biz card specifies) arrived on time and quickly assessed the situation and gave me a minimum estimate of $89 - warning that if he had to start taking apart the piping it would go up into the $200 range - very fair prices, in my estimation.
He was able to access the pipe from a secret valve in the tub and ultimately remove the useless Snake and the clog :) He did this for the minimum estimate (above). I also mentioned that our water pressure was lagging and Sean checked the main line (which, surprise, was not fully open) and adjusted the pressure regulator. Voila! A torrent of water came through the tub and shower, just like it should but never had. He did this last bit free of charge, too!
When I offered him a tip, he declined and preferred that I simply pass on my great experience with them - so here I am, singing the praises of ACE Plumbing and Rooter. Sean did a great job, at a great price, with a great attitude - I couldn't ask for anything more. Thanks ACE!

Kyr T.

1/21/2011

Found water in our basement. Assumed it was a leaking pipe.

Overwhelmed by # of plumbers in phone book. Saw good reviews of ACE on yelp. Momentarily hestitated due to the mispelling of the word plumbing (plubming) on their website.

Called them because they said they had free estimates.

I told them it wasn't urgent, but they were still able to send someone that same day.

Friendly guy comes by (has to walk up 44 steep stairs), examines the basement area where the water was, checks out the pipes, checks out the shower that is above that area.

Tells me it's not a leaking pipe, but that the seal in the shower wasn't done right, the shower is leaking.

I'm embarrassed to say I can't tell the difference between the electrical & the water pipes, so he could have tried to rip me off by replacing the (eletrical) pipe that I thought had been the source of the leak (water was dripping onto it & then onto the floor).

He says I can pay him $70 or I can caulk it myself. (I opt to do it myself - water stops appearing).

If I had had to pay someone $60 to come by just to be told it wasn't a pipe issue I'd have been annoyed (even though it wasn't their fault). But his free appraisal was a good investment for the company because for that kind of prompt/helpful/trustworthy service I will definitely be calling them next time it really is a pipe issue that needs to be replaced!

M R.

5/23/2013

Great service. Amazing staff. Fast, reliable, and GREAT CUSTOMER SERVICE. Thank you ACE Plumbing and Rooter!

Kristin H.

5/17/2016

I'm super happy with the service I received today. We had two plumbers show up to fix our clogged tub. They not only fixed that problem, but also fixed two slow flushing toilets and replaced a bad bolt in a slightly leaky toilet. It was cost effective and quick. Thank you for your help! I will certainly use these guys again.

Karen P.

9/25/2016

ACE Plumbing has provided plumbing services for us over the last several years and we have been privileged to often work with James Lee who is a very personable, knowledgeable and trustworthy plumber. Most recently he came out to do a camera check of our sewer line and perform a hydro. He was on time and spent as much time as we needed answering our questions and showing us the state of our sewer line. We definitely recommend ACE Plumbing as a reliable and professional company to call for plumbing needs.

Melinda L.

07/08/2015 12:00:00 SA

Quick, I got an appointment the same day, very professional. Arrived on time. Moustafa, the plumber they sent, was terrific. He explained the issues with my dishwasher, addressed them, and advised me how to prevent them in the future. I would use them again.

John T.

9/21/2014

Showered mid-evening on a Saturday and, to our dismay, the faucet would not turn off the shower at all! After about a half hour of trying to get the faucet to shut the water off, we notified our Property Management group and were at first turned down by Plumber #1, who would have rather had us wait for 15 hours until the next day to have it fixed.

A few hours later and giving up any hope that this would be fixed, and not even wanting to think about how much water had been wasted already, Ace Plumbing and Rooter sent Moustafa over incredibly late at night to save the day. Moustafa was incredibly helpful and figured out what was wrong immediately. He did a fantastic job of explaining the problem to me and letting me know what needed to be done and how he was going to fix the issue, and was not only very kind but also instructive. He stayed here working on the faucet and water issue until past 1AM, and we are very thankful for his service. Thank you, Moustafa!

Sarah C.

9/20/2014

We bought a 1960's house in San Francisco in March and have had a couple of occasions of plumbing failure (blocked toilet, shower not working) since moving in. On both occasions Ace were exemplary - plumber arrived within an hour, diagnosed the issue quickly, communicated a clear price to fix it, laid out plastic, etc to protect carpets and furnishings, did a full repair job and amazing clean up. Friendly, helpful and efficient. We highly recommend them.

Judy O.

09/08/2016 12:00:00 SA

James from Ace was fantastic. Came on time, tested things thoroughly, explained problem well. Will definitely stick with these guys!

Terry Y.

09/03/2016 12:00:00 SA

Neighbor and I had a problem with our joint drain. James evaluated the issue very quickly and corrected it. A long headache put to rest. Great job. And, on a Saturday!

Matt Z.

8/25/2016

I have been using these guys for about 9 years, working most often with Sean. (In fact, I see I gave them a review in 2008.) They are still totally great. Reliable, punctual, professional. They've done everything from clogs to installing a new exterior drain pipe. On more than one occasion, they've refused to charge me for work. I can't recommend them highly enough.

Mj J.

08/09/2016 12:00:00 SA

Sean came out and was well prepared to fix the lieak under our kitchen sink. He saw the issue, corrected it and in a timely manner. I was pleasantly surprised. He wasted no time. And he was on time for our appointment.. Thank You Sean.

John B.

3/17/2014

Have used them twice in the past year. once to replace a water heater and the other to repair a toilet. Each time they were ontime or early, and fixed each problem within an hour. Will not go to anyone else anymroe as an SF homeowner.

Paul L.

8/20/2011

There are a few things I need a plumber to be: 1) competent 2) on time and 3) not the kind to leave behind a total mess when the job is complete. When my last contractor's botched p trap failed for the second time, I stopped calling him and called Ace Plumbing instead. I didn't think they'd answer at 8am on a Saturday morning (I was fully prepared to leave a voicemail for later call back) but they not only answered, but were able to send someone out in a few hours. Mike, the plumber they sent out, was precisely on time - even though the office person had written down the wrong address - quickly assessed the situation, gave me two options and then went to work. He was fast, precise and not terribly expensive ($125 to replumb basically all of the under-counter kitchen sink pipes). Quite pleased - I would recommend them.

Robert B.

07/01/2015 12:00:00 SA

I had a huge problem with sewage back up in my bathroom shower. I checked the reviews and contacted Joe at Ace Plumbing for help. Joe checked the line with his camera and saw that I had a crack in the sewer line. Joe cleared the line and informed me it was only a temporary fix. I got other estimates but Joe had the best. This was a major job with excavation of 16 feet in the street. Joe and his crew replaced the line within two days. They replaced the asphalt and cleaned the area to perfection...I highly recommend Ace Plumbing for any problem small or large..Thank you Ace Plumbing!!!

Katie K.

9/29/2013

On just the day when we had rented a jumpy house and were expecting 90 for a birthday party... our sewer backs up in front of the house right where the jumpy house was to go! Nasty! I went on the yelp reviews and called Ace (on a Saturday morning). Monte was there on time, 90 minutes later, and fixed the problem within 20 minutes, to super snake out the pipe from the house to the road (in the city). He was friendly, respectful, efficient and reasonably priced. I was so relieved and am so thankful. Five stars for Ace Plumbing!

Renee M.

7/16/2014

I rarely take the time to write Yelp reviews,but today i felt like it was my duty.I called Ace in the morning to come out & handle 3 different issues for Blue Plate restaurant in SF.We had a clogged floor drain,a stripped porcelian sink handle and a leaky hot water handle in our open kitchen in the front dining room.All of which need immediate attention in a restsurant.An hour after I placed the call, Mr. Eddie Robinson showed up and immediatlely went to work.On first glance,all of these tasks seemed routine...not the case! Eddie ran into a frustrating situation with each of the 3 tasks.The floor drains were clogged beyond belief and both the handles had guts that crumbled.We were under time constraints to have every thing patched up by 5:30 when we opened.Seemed impossible.Eddie some how had it all in working order
by the time we opened. He worked clean,efficient & never seemed frustrated although
it seemed like each job presented a challenge.Long story short, I was both relieved as well as impressed with Ace Plumbing.Eddie was beyond awesome and I felt like I was charged a fair price for the prompt,professional service Ace provdided.

Jeanine H.

6/20/2015

Ace Plumbing was able to schedule an appointment right away, no messages or call backs. I was able to get a Saturday appointment without any problem. Moustafa was right on time, provided a reasonable estimate, and offered suggestions to prevent the problem in the future. Excellent service!

M Y.

02/10/2012 12:00:00 SA

Called them again recently for several badly clogged drains. The person on the phone was super nice and the plumber who arrived was hard working and willing to work on several drains in one day. Reasonable charges for the work and everything turned out great. Definitely the first one I will call for any plumbing issues in the future.

C G.

07/04/2016 12:00:00 SA

Plumber Derrick to the rescue! And on Independence Day to boot! Basically it was waking up to a clogged toilet that wouldn't respond to 45 minutes of aggressive plumbing. It's the 4th of July, I'm 8 months pregnant and I don't have a snake at home: It's time to snake the drain. But who's going to come on this holiday and how quickly? And, we only have the single toilet. First mistake: called a well known plumbing company first which did not even bother answering the phone or responding to an online service request despite their website saying they're open on the 4th of July. But this was solved by Ace: once I called Ace (with a super lovely dispatch by the way) around 10:45 a.m., Derrick was here within an hour even though the more conservative estimate of 2 p.m. due to his having been at an emergency call when I first called. I would've waited all day for this quick and polite service. He was in and out within 5 minutes and our toilet is running again. Thank you again, Derrick!

Peggy Lee H.

5/23/2015

We had a plumbing issue and Ace Plumbing came highly recommended by a friend who used them and was very happy with their service. I called and they sent a man out the next afternoon! They said the plumber would look at the job and give us a free estimate. He was a very friendly, clean, well spoken man who we felt we could trust immediately. He gave us a good price for the job. We watched him work and waste no time in finishing the job in an expeditious manner! He was very personable and cleaned up everything after the job was done. We are senior citizens and have been taken to the cleaners by far too many companies in the past. Thanks to Ace Plumbing for being an ethical and very professional company who employees the kind of people you want to work at your house! They will be our go to plumbers from now on!! Thanks also to their plumber Phillip for an excellent job....well done!!

P S.

10/31/2015

I recently called Ace for an emergency (a significant leak from a water pipe in a wall) that required a fair amount of finish work. Ace came out quickly, but the project dragged on for a week, as the plumber had a number of projects going on elsewhere. He wasn't a great craftsman, so I had to have someone else come in to correct some aspects of the work. As noted above, I think Ace is fine for simpler tasks, and I appreciate their prompt response. However, I might look elsewhere for more complicated projects.

Leslie Z.

6/18/2016

I found Ace Plumbing on Yelp, and the reviews were right! With a broken garbage disposal and my kitchen starting to stink up, I needed someone to come on the weekend. A lot of other plumbing companies I researched did not have weekend hours. I was able to get an appointment for Saturday with no problem. When Derrick got here, he was literally in and out of here in 5 minutes! He had my garbage disposal working quickly, and was super nice and professional. I would definitely use Ace again and request Derrick!

Nadia B.

6/18/2014

Ace Plumbing and Rooter is an outstanding company. We needed to have our main sewer line replaced and needed it done quickly. Phillip Seiler and his crew were professional and hard working. Phillip explained exactly what needed to be done, and would update us daily with how the project was going. A section of our lawn and driveway were removed to do the work, and when the job was complete the driveway was filled in, and the lawn was carefully put back. Thank you for a job well done. Bravo to Ace Plumbing and its excellent employees.

George M.

6/17/2016

Derrick with Ace Plumbing did a great job for me. He called 15 minutes before arriving to give me a heads up. He was able to address the problems with my bathroom faucet in minutes, cleaned up quickly and was out the door and on his way to the next job promptly. I will definitely use Ace again, and ask for Derrick!.

Kerrie M.

06/05/2015 12:00:00 SA

Update: The installation is complete! Mustafa is very easy to work with. He arrived on time, replaced parts that needed to be replaced, installed the new toilet, took the old one away and we continue to be completely satisfied with Ace Plumbing!!! Thank you Mustafa and the Ace Plumbing staff who made this a great experience. We highly- and with pleasure- recommend your service!

Jonny G.

06/12/2014 12:00:00 SA

I work at live music venue. Ace has always come through for us when we needed them. Moustafa came by today, and fixed our problem quickly and correctly. Nice guy too! Thanks Ace!

L B.

01/10/2008 12:00:00 SA

I have only used Ace for light stuff (clearing and re-routing internal plumbing, replacing/repairing fixtures), but they were total pros from start to finish.

The receptionist is unfailingly friendly, and knows exactly when people can be available. The people they send out have arrived on time, have been presentable and have done their work quickly.

Amounts charged have been better than fair - they have even comped me on a quick fix because they were in the neighborhood anyway.

Jason R.

02/12/2008 12:00:00 SA

These guys are great. I called them this morning, got an appointment the same day, and they showed up on time. A free estimate was provided once the plumber was onsite and looked at the situation, a clogged shower drain, and the charge was very reasonable. The work was completed quickly and I even got a 10% discount for mentioning I found them online, and being a new customer. Very satisfied! Oh, and please don't use products like drain-o. Instead, try a plunger first, then call ACE.

Mira W.

4/29/2008

I always want them to show up in superheroes costumes. They should. They have been working on my 130 year old victorian since fate smiled on me and introduced me to them 3 years ago.

So, at the time - I needed to put a trench drain across the base of my WAAAAY steep driveway to divert some of the water that rolled through my garage. They were the best quote. They also really seemed to know what could be done. They were creative and reasonable. And in the process of working on it, they also discovered a way to do it more efficiently, and they passed me the savings. WOW! Also, in the process, they dealt with my very involved neighbors - who can sometimes be a little aggressive. They were great on that too.

Want to know the best part? However reasonable they are when you first get them - the more you are a customer of theirs, the better the service and the more reasonable the prices. They rescued an earring that my sink ate. Very reasonable! They came for a late night emergency call when PG&E work left me without heat. VERY reasonable. They came when I wanted to explore why I - in general - have low water pressure. Even more reasonable. They surprise me with how great they are every time.

So now you - too - have had fate smile and introduce you to THE ONES. Please treat them well.

Lindsay K.

9/25/2008

We called Ace today to fix a clogged toilet - first of all, they said they'd be here between 1pm and 2pm - which is way better than waiting around for a half a day. Joe showed up completely on time, competant, knowlegable and personable. He was a really nice guy and he fixed our probs for $125, and then gave us an extra 10% off since we found them right here on YELP! If you are looking for a dependable company, you should definately go with these guys - and ask for Joe :)

jey o.

9/27/2008

We called Ace plumbing to have them fix an issue with the toilet on a saturday. Ronnie came out within an hour of the call, fixed the issue, gave us information and provided great service. The price was really reasonable compared to other companies. He knew what he was doing and did it efficiently. Highly recommended.

Yan Y.

01/04/2009 12:00:00 SA

Woke up this morning with no hot water. Not exactly a good start on a Sunday morning. Found ACE Plumbing and Rooter on Yelp with good reviews. I called and spoke with Autumn. She was courteous and helpful. She immediately arranged a service person to come check out the hot water heater. About an hour later, Dave came to my house. He scoped it out and gave me a reasonable price, especially for a weekend service call. Dave was very professional and he did a great job . I will definitely call them again if I need help.

Caroline S.

2/17/2009

Had been waiting a while to fix a clogged bathroom sink. What a hassle. Called them this afternoon, they sent Sean out, who was great, and it was fixed by 5:30pm. Best of all I think they gave me a good deal and Sean made sure it was all clean when he was finished. Fantastic!

Joshua R.

5/20/2009

Ace Plumbing and Rooter is GREAT! I had a sink clog and tried to snake it myself. In the process I lost the snake down about 50 feet of pipe (bonehead maneuver).

Shawn at Ace Plumbing was able to clear the drain and get the snake out without opening up the walls or cutting any pipe. A potential nightmare ended up costing me practically nothing. Thanks Shawn and Thank you Ace Plumbing and Rooter!

Lady L.

07/01/2009 12:00:00 SA

This company does an excellent job start to finish - HIGHLY recommended!!!

After having PG&E shut down my water heater and gas supply (water heater not venting outside, gas leak on the range....) at MIDNIGHT, when they finally arrived Monday - I was so upset. I had moved into this apartment 4 days before - no hot water and now I needed a plumber.

I did a search and called these guys seriously late Monday night. A super pleasant gal took my info and set up an estimate for me the next morning!

They came, were the most competent and upfront of EVERYONE I saw that morning, and when they realized how miserable I was....promised they would try to come THE SAME DAY. To replace a hot water heater, completely design a new ventilation system and fix my gas leak.

True to their word, and importantly their estimate of $1400, they called me when they had an opening and came at 12:30 that day and worked all afternoon.

The guys who worked on it all, Benny and Adrian, were AMAZING. Funny, hardworking and very cool. I felt safe, respected and really enjoyed their company, being that I was a single lady in the house all day.

Everything is in working order and these folks literally turned my situation around in 24 hours.

I cannot recommend them enough!

Jerrold C.

5/13/2010

Ace Plumbing left me very impressed with the services they provided to me. First of all, they came within the timeframe they said they would arrive by. I gave one call to get a status of their arrival, and I was told they were parking, and they really were. The guy who helped me quickly assesed my pipes and drains, and knew exactly what he was talking about. It also helps too if you do some of your own research and homework. I actually tried to fix the clog myself first. After his assessment, he gave me an estimate of 125, and I was totally fine with that. This other place estimated it to be over 300! What a rip off! Anyways, I was happy to hear the 125. He also told me that if the price were to go higher due to more work, he would ask me whether I wanted to continue. He did some great work and cleaned out the pipe after half an hour. He also washed down the work area, which I didn't expect, but greatly appreciated.

I highly recommend this place.

Thank you especially to Sean, the guy who did some great work.

Kimberly C.

12/17/2012

I can't say enough good things about Ace Plumbing and Phillip who came out to help us with our clogged bathroom sink. He was personable, fast, honest with the quote and very reasonable. We also had a problem with a leaking kitchen sink and it turned out a bunch of rotten old pipe needed to be replaced. Phillip was able to solve the problem for a great price. He cleaned up after himself and was very polite. I will be calling them next time I need a plumber for sure! Thanks again Phillip :)

George B.

5/15/2014

I had a toilet that leaked and ran constantly, and had tried fixing it myself a few times, and was told by the place that sold it to me that the brand was discontinued and the replacement parts werent available. I contacted Ace, and even though this was a small, non-urgent job, Marc contacted me immediately, took the relevant info., and called me back with an estimate and appointment the same day. They were able to repair it within a couple days, and were clean, efficient, professional, and on time. Marc called ahead to confirm that the workman was on his way, and checked in afterwards to see if I was satisfied--which I was, completely!
Marc and his crew were fast, efficient, very reasonably priced, straightforward, and professional. Outstanding service and a great value.

Jared G.

12/14/2013

While I am writing this review for Ace Plumbing, I can't speak to how they are overall only about my experience with Richard.

Days before I needed a gas line installed in my backyard, my plumber went missing -- no phone calls, texts or emails returned. I was screwed.

A friend of mine who has a local business recommended Ace. He said that they do all the work at his facility and that they have always been reliable.

Richard showed up, sized up the job and had an estimate for me that afternoon. The estimate probably wasn't the cheapest, but it was reasonable for the work being done. In the end, it was money well spent. Richard and his apprentice worked all day, explained the why and how about what they were doing, and in general were all around good guys.

I hope to NOT need a plumber anytime soon, but it's a relief to know that if I do that I know who to call. I am sure they are all good, but it wouldn't hurt to ask for Richard!

Briony D.

4/24/2015

I was really impressed with the professional and courteous manner from both Amanda, who I dealt with over the phone, and James, the plumber. And the price was extremely reasonable for an after hours emergency job!

Rachel B.

2/25/2008

The Ace is great! After my phone call on Saturday night, they showed up on a Sunday morning, pointed out that I didn't need to replace my water heater and then fixed the Real problem the very next morning. What a refreshing change...a company that doesn't look to rack up the charges. Thank you--I will use you again and recommend in a heartbeat!

J S.

07/07/2008 12:00:00 SA

My toilet was clogged. I called the office this morning, they came out, and now it's unclogged.
The technician Shawn also gave me a couple of tips. He was professional and explained everything clearly. Certainly, will use them for the next any plumbing problems.

Elizabeth Y.

10/16/2008

I dropped my sunscreen bottle down the toilet... so we called Ace and they came that very day! Sean Patrick Alvey was so wonderful and helpful, got my sunscreen out the toilet and helped advise me on what to do with replacing toilets and everything else. (We have really old toilets that do not work.) We are looking to do a lot of refurbishing around the house - so when we do the bathrooms, we're definitely calling Sean!

Coco M.

12/04/2008 12:00:00 SA

I have called Ace Plumbing twice. The first time, I called several plumbing services and they were the only one to answer. Since, it was an emergency, they were able to come out the same day and worked around my schedule. They were very acommodating and I appreciated it. Sean was on time and very professional. He changed my toilet fixtures and used the best quality system. The cost was more than reasonable. He was so helpful that he also let me know not to dump (no pun intended) any more money into my very old toilet. Next problem, I should replace it.

When my tenant downstairs had problems with low water pressure in her kitchen sink, I called in the evening and Sean came the next day. There were only minor adjustments to be made, so he told me that he would not charge for the services! Very impressed! (Owner, please don't be upset...I will recommend and use your services for other properties.)

I will definitely call Ace Plumbing again. Also, I would highly recommend them to Property Managers, because they are very reliable, honest and do quality work.

Renee Z.

12/29/2009

These guys are fantastic!! First time, John came out on a Sunday, snaked my clogged kitchen sink three times, cleared up the clog and was really concerned about cleaning up all the water that had gotten on the floor (not his fault).

Unfortunately, a few days later, on Christmas Day of all days, the sink clogged up again. I called the office and the woman said she'd see what she could do because of the holiday, but while I was waiting for her to call me back, Joe showed up at my door! Joe snaked the sink once, cleared everything up and explained how the clog was in the common line now, not my line, and that my condo association should cover the cost of this. I hadn't even thought about that and quite honestly, was just happy that he showed up, fixed the problem and was extremely nice about it!

I'd highly recommend these guys for any plumbing needs, and have suggested to my HOA that we use them as well. Very impressed with their service and demeanor!!!

S G.

10/25/2010

I called Ace Plumbing today to replace a defective faucet. I couldn't believe it when the service rep told me that they'd be out within an hour to give a free estimate. I asked her if they could just fix it on the spot if I were satisfied with the estimate and she said sure. Mario fixed the faucet within an hour and our faucet and sprayer are working like a charm. Very satisfied and would recommend them!

RadioFreeMal C.

12/20/2010

I called these guys based on the Yelp reviews, and I was glad I did it. Made the call at 8:00 AM on a Monday morning, they were at my house by 8:30 AM, and the work was completed by 9:30 AM. Sean did the work, and he was courteous, professional, and top notch.

Genevieve L.

03/09/2011 12:00:00 SA

I had a clogged toilet which, of course, I wanted fixed as soon as possible. Sean arrived 1 hour after I called. He was able to asses and clear the clog within 10 minutes. Very friendly (mention that you found them on yelp!). I will definitely be using them again, hopefully no time in the near future.

Alisa S.

02/06/2012 12:00:00 SA

GREAT SERVICE! My tenant called me complaining of a clogged toilet right before the Super Bowl! Not an ideal time to be calling a plumber! Sonia at Ace Plumbing and Rooter was super nice on the phone, didn't make it an issue and sent a plumber right over. Tenant was happy and they didn't even overcharge me! Would def recommend.

Donna Y.

8/13/2012

I purchased a Groupon for this company and the service was excellent! Everyone I spoke with on the phone was friendly and polite. My appointment was made quickly, and the technician was prompt. He was also friendly, knowledgeable, and efficient. I'd recommend this company to anyone in need of plumbing and rooted services.

Alex G.

07/03/2014 12:00:00 SA

My mom had a sewage catastrophe to say the least this took place at 1 am cali time. This was last week. At the time I was fast asleep in new york. She calls and says that the living room is filled with sewage. I was lucky enough to call ace plumbing. I communicated with them from my hotel room they got to mothers place in less than 30 minutes, and they actually out me at b peace. The 2 different guys I spoke with were extremely customer oriented and kept my mom calm which put me at ease. Amazing work all at an amazing price. I cannot stress enough how great these guys are. No question who I will use/recommend for any and all plumbing repairs. THANK YOU GUYS

Pat M.

3/17/2016

Last night, our kitchen sink was leaking. Today, thanks to Derrick of Ace Plumbing, all is well. Derrick arrived on time, diagnosed the problem quickly, and fixed it immediately. No muss, no fuss, and no mess left behind. A perfect plumbing experience.

Sara H.

9/14/2014

We had a backup in our service entryway at 7pm on Thursday that meant we couldn't use our kitchen sink, dishwasher or washing machine. We called a few places that couldn't come out until the next day - which wouldn't have worked for us. Ace Plumbing and Rooter answered our call and was there by 9:45pm. Fixed everything by 10:15. Price was very reasonable. Jeff was very nice and helpful. Will call on them again!

Kurt S.

2/14/2016

This review is coming a little late I was having trouble with the clogged drain I called Amanda at Ace plumbing she sent out Scotty to troubleshoot the clog . After looking it over in using the camera my pipe was broken I needed a new one Scotty came back with his crew. They had to dig up my lower yard in when they could reattach the new pipe also had to dig up the pipe all the way into my garage I have to say they did an excellent job repairing it they were courteous fast and efficient and extremely professional I left out in important one honest if I have any more plumbing problems that would be the first company I'd call you couldn't go wrong top the bottom I was completely satisfied with their service they are five stars thank you again sorry this review came so late

Loretta J.

11/30/2014

Great experience overall - from the woman that answers the phone to the plumbers! A couple weeks ago I had to have my toilet and bathroom faucet fixed. Phillip came and fixed both. Then a few days ago I heard a hissing sound from the toilet. So I called Ace back and again they were very courteous on the phone and Mustafa (sp?) came and fixed the small leak that was occurring because the original valve had a very slight gap (which was causing the leak). No charge for the second visit. Both plumbers were knowledgeable, polite and courteous. Definitely recommend.

Michael P.

10/21/2016

James (Jimmy) and Adam showed up today, and once again (this is my 3rd time using these guys) they tell me how it is, provide honest feedback, and give me great advice. I interfaced mostly with Jimmy the first couple times, and I just don't have enough good things to say about him. I've called and requested him each time because he gives me the down and dirty (no pun intended), he's super responsive, and he's extremely thorough. Doesn't hurt that he knows how to clean up after too... some people forget that piece. I also appreciate how he puts himself in my shoes, and breaks down the options. He's honest to a tee, and refused payment from me the last time he came by for a check up. He gives great advice on simple do it myself maintenance I should do (given my limitations with old pipes) that are super helpful, and goes as far to show me what the do it yourself pieces look like so I know what to look for at the store. He really goes out of his way to do the best he can for you - that's really hard to find, and likely the reason he's going to stay in business for a long time.

Stephanie T.

1/27/2016

Scott was great! On time, efficient (as in solved hte problem in 5 minutes), and then cleaned up (not that there was a large mess, but still really thoughtful)

Steven A.

01/07/2016 12:00:00 SA

Our property management company set up an appointment with Ace Plumbing to unclog our kitchen sink. The process was more seamless than I could have imagined. Our plumber, Derrick, was effective, quick and extremely polite. He showed up exactly on time and got to work immediately. He fixed the clog in no time, even though he to had suction out all the liquid and disassemble the piping underneath to get to it. After I inquired about what might have caused the clog, Derrick let me know that was some lettuce and otherwise thought to be garbage-disposal safe veggies. He even took the time to walk me through -- in as courteous of a way as possible -- all the things that commonly cause clogs in sinks, but that people are misled into thinking are garbage-disposal safe. It was actually a learning experience for me, even though I've been around garbage-disposals my whole life; turns out there is a lot of mis-information out there.

As Derrick re-assembled the piping underneath the sink, he noticed a hairline fracture in the trap that had been causing a slow leak for some time. He immediately and proactively brought this to my attention. Even though he didn't have the replacement part on him, knowing that it was an easy fix that could potentially lead to major repairs and a mess if unattended, he darted out to get the part and replaced it in no time. This demonstrated a phenomenal attention to detail that helped us avoid a world of hurt if it had been missed or ignored.

On top of all this, Derrick and Ace worked in the background with our management company to take care of all the paperwork without any headache to me. Across both these fixes, this could have been an incredibly painful and prolonged process. But thanks to Derrick and the team at Ace, this entire ordeal couldn't have been easier to deal with.

Barbara F.

01/06/2016 12:00:00 SA

I've called ACE several times in the last few years and they are always prompt and do a good job. Phillip just installed a new toilet for us. He came on time and did a fantastic job.

PuppyCat K.

11/10/2007 12:00:00 SA

I'm not handy. So I need handy referrals. Thanks Yelpers, you done good. I had a clog and a leak. Came here to figure out who would be best. And you were right. I called, they came, they unclogged. They even called when the plumber was going to be 15 minutes late for the appointment. So unlike Comcast or any other service I've dealt with before. Honest and professional - I recommend.

Kathleen S.

03/08/2008 12:00:00 SA

These guys are my heroes! Seriously. We were in a very bad plumbing situation immediately after moving in to our 84 year old house in SF. Within less than 12 hours of moving in, both the toilet and the kitchen sink were completely backed up and water was streaming up and out of the ventilation pipe outside our kitchen window. It was bad. And unexpected, since our property inspector underestimated the severity of the problem with the waste pipes. Joe, Mario, Rich, and their team know their stuff and were thorough, honest, worked hard and took care of everything with a sense of humor. They stuck to the original price quote they gave us - even though they encountered a complication that was impossible to predict prior to the work starting and created a lot of extra effort and time to complete (a new brace was needed for a heavy ventilation pipe that had not originally been braced in 1924).

Communication was great, both with the guys themselves and the team in the office. We always received a courtesy call ahead of time to update us on when the team would arrive (it was a big job and the work took about 3 days). These are your go-to guys for honest, thorough, reliable plumbing. I won't call anyone else. You rock!

Clem L.

3/17/2008

Very reliable and quick service at a reasonable price. Ronnie was in and out in about an hour and did a great job. Thanks!!!

Vinko S.

6/27/2008

Have used these guys and refferred them several times in the past and have only heard good things. Today I had a persistent leak at my bathroom sink that needed to be addressed immidiately. They got somebody out in about 20 minutes, LITERALLY 20 MINUTES!!!! The price was about half of what I expected to pay... Wish I could give them more stars.. You will not be dissappointed by these floks...

leslee r.

10/12/2008 12:00:00 SA

I gave them a call yesterday morning based on the reviews here. Phone was answered quickly and professionally. They told me they could come out between 2pm-3pm. Mario showed up at 2:45pm. He checked out my clogged shower and was able to clear it pretty quick. He left the place clean. Fair price $125 and guaranteed for 30 days. I'd call them again.

J J.

11/30/2008

They did an amazing job. After being jerked around by Sears all day, I called them at noon about my leaking water heater. Showed up 2 hours later with a new water heater. Installed it up to code. I had a hot shower by 4:30pm. Nice guy, very professional

Tom B.

03/06/2009 12:00:00 SA

All good -- they were courteous answering the phone and setting a convenient meeting time, then John showed up on time (actually a little early!), assessed the problem quickly, gave a fair estimate (including a Yelp / internet discount!), and completed the work within an hour. Very satisfied and will call them again for any plumbing needs.

Miss Panda A.

3/13/2009

I called Ace plumbing for an estimate, they sent adam. They said it would take about an hour, but he came in almost 30 minutes! He quickly figured out the problem and helped me resolve it right away. He was fast and professional, I highly recommend using Ace for your plumbing needs.

allen c.

12/17/2009

I must say, Adrian from Ace was a great help to me today. My water heater sprung a leak this morning and as I went to turn the water off from the shut off valve, the valve itself broke! Just my luck.

I called Ace and the staff there were very friendly and gave me a time frame to which a technician would come out. Sure enough, Adrian showed up right on time.

I was thinking I may have to change out the whole water heater. What does that translate into ... CHA CHING! major dollars! Instead of trying to convince me that I need a whole new heater...he educated me and told me that I didn't need a new heater and that he could fix not only the 1 leak but BOTH in about 1.5 hours. Music to my ears.

I could go on and on. Bottom line...I would definitely recommend this company and if you get Adrian to come out...consider yourself lucky. I would say they are responsive, knowledgeable, and honest. Thanks Ace!

Steve P.

01/01/2010 12:00:00 SA

Adrian Calderon was professional and courteous. Our plumbing situation required some real tenacity and wasn't easy. It took longer than originally thought.

It was easy to get an appointment on a weekend on quick notice; Adrian showed up on time; he was professional and courteous; they stuck to their original estimate; and they solved the problem.

Ellen M.

5/18/2010

I LOVE Ace plumbing! They have helped me with several problems over the years. Today, they fixed my broken sink AND my broken shower! They were here at EXACTLY the time specified. Actually, they were early. I arrived on time. They worked fast! Nice, reasonably priced, and conscientious. Real old fashioned customer service. Thanks Sean!

Aoshi J.

7/26/2010

Setting up a schedule was easy.

Sean Patrick helped fix our plumbing issue in no time and was great, professional, and kind.

rohan

Julie C.

1/19/2011

Woohoo! This place is as good as it gets. OMG.

I was in a serious bind. The water heater wasn't working and I couldn't get the pilot light to stay lit. Called Ace, and WITHIN ONE HOUR - they had someone come out. They replaced a Thermocouple, lit the pilot light, and PRESTO! It was working. Troy was very professional, quick and got a nice tip because he was so polite and helpful. And well...he averted a serious crisis (for me).

Thanks ACE PLUMBING!

Joell H.

11/19/2011

Ace Plumbing to the rescue.

Mike from Ace arrived just when he said he would for an estimate. I expected him to say they would need to rip out tile and basically tear the place apart. Two other plumbers had said there was no quick fix.

But, within half an hour, problem solved, thousands of dollars saved.

When I have more money to spend, I want to remodel my bathroom. When that time comes, Ace Plumbing to the rescue once more!

Stuart M.

01/02/2012 12:00:00 SA

Great service,quick arrival, job went smoothly. Plumber had all necessary materials, completed the job quickly. High quality at a great price. Nice people.

Mary G.

2/24/2012

My next-door neighbor and I have had plumbing problems in our condos for longer than a decade. When the inevitable next occurrence happened in my neighbor's unit, she phoned Ace. They checked my unit as well and found mold and water damage in both units that had been left unaddressed by the contractors and plumbers we had working here just a few weeks earlier. Aaron not only thoroughly investigated both units, he also explained how damage progresses and why, and was particularly informative in explaining all the consequences . He advocated for both of us to our management company, and it is clear that he is an expert in mold remediation and damage. His work and that of his staff is impeccable and thorough, and he excels at communicating the problem and the solution.

I've had a lot of experience with a lot of plumbers and contractors in the 14 years I've owned my condo, and while the problem is a true pain in the neck, I no longer worry about substandard work or side deals. I simply know they will tell me the truth and that they won't cut corners that cost much, much more in the long term.

Meanwhile, the condo association and management company are looking at permanent solutions for this ongoing problem. Ace's advocacy and honesty, not to mention their vast store of knowledge on water and mold, have made this most unpleasant experience bearable. I wouldn't think of calling anyone else.

Chris F.

06/07/2012 12:00:00 SA

I can't say enough good things about Ace. We have used them for years and all their people have provided competent service with a high level of professionalism at a fair price. About 4 months ago we had them out to fix a problem with with roots growing in pipes and it got ugly. The plan to cut a hole in a utility room floor to gain access went south when we found a concrete slab beneath it. It was looking like we were going to have to cut and patch a vintage parquet floor that would have been impossible to match.

Ace would up using this newish earthworm technology to replace the pipe by using a hydraulic gizmo to pull a flexible new pipe around a 90 degree corner and through the old one. It was complicated and involved jackhammering concrete inside and outside the house but they ultimately did the work for less than the original estimate (I'd gotten 2 other quotes so I knew it was a reasonable price), including the cost of two other contractors they retained and managed throughout the process -- which took several days over the course of a week or so. Sean, who managed the job, was a total pro and made sure their team left the house in pristine condition.

Bottom line: you can't go wrong with Ace.

Mark T.

07/12/2014 12:00:00 SA

My anxiety level always rises when I get a call after 11pm. Worst case scenario: a family emergency or a sewer backup. When it's raining hard, guess which one it is?. After a couple of nasty nighttime backups, it was time to face reality and get the seweroscopy. The rooter guys put the camera down and discovered a sewer belly, or dip in the sewer line where crap collects; time to replace at least 20' of our ancient clay main sewer line. We selected 3 firms from Consumers Checkbook to estimate the job. We chose Jeff from Ace Plumbing for the job. Why? Jeff answered the phone every time, arrived on time, completed the estimate when promised and was sooo easy to work with. Jeff was available on site, keeping the project on schedule, despite the unsurprising surprises. Throughout the job, we observed how well the Ace Plumbing field teams work together. Of course, it passed inspection the first time. As a bonus, Ace's estimate matched the other lowest estimate. Easy five stars.

Jan W.

12/21/2015

We have an old house with lots of old plumbing issues. After terrible experiences with other plumbers we started using Ace several years ago and have had nothing but good experiences. They've been honest, reliable, and competent. Sean has been especially helpful with problems both big and small. I have no hesitation in recommending Ace.

Nicole M.

5/13/2016

I never write reviews but I have to tell you what happened tonight. My gas line has been out for three days due to a new fence being placed in our backyard. The digging caused my earthquake valve to shut off the gas line which means no oven, no hot water, and no dryer. I can live without an oven, and we have been creative making smoothies and just doing take out. I can also live without a dryer as my brother-in-law recommended a wash and fold service. However the no hot water was my challenge for the evening. PG and E told me the earliest they could come out would be May 24th which is two weeks from now! I called my plumber I have used for the last 10 years, and he didn't call me back I tried another plumber, and they said next Tuesday. You should know I had a husband and third grader coming back from a three day outdoor education trip this afternoon (thinking they would just want a hot shower, and I would want to wash the smelly dirty clothes). Then my girlfriend said to try Ace Plumbing. Jimi from Ace Plumbing called me in advance to get a scope of the project. I asked if I could send him photos of the water heater. He agreed but went the extra mile to give me his personal cell phone number as he said the images are clearer and his work phone isn't really set up for photos. Jimi and Tom arrived, placed booties on their feet, and greeted my crew of children and my husband. They had the water heater working within a minute. For real. I'm so grateful for Jimi, Tom and Ace Plumbing. It also felt good to tuck my family into bed tonight knowing they have all had a warm shower!

Rinna S.

9/23/2014

I had a major leak in the house that threatened to become a mini flood. I called Ace at 10 pm to schedule an appointment for the morning. I was told that the plumber will be at my house at 8 am. Needless to say, that was not the case. There was a major miscommunication between the answering service and the office. ( I did get a phone call from the office manager apologizing for the tardiness )However, when I finally saw the plumber at 10:45 am I was very happy. He seemed energetic and take charge kind of a person which immediately put my mind at ease. He found the source of problem and explained it to me in a way that I could understand and also suggested solutions. He also came in the following morning, on time this time , to put a video camera into our plumbing system to really find out the root of the problem. Well.... It was in fact roots growing inside the walls of the plumbing system :-(((( As serious and expensive the result of the exam is, I still want to thank Ace plumbing for sending over a top notch plumber Monte who is courteous, articulate, friendly and knowledgeable and a pleasure to work with. Highly recommend. Oh, and he did fix the problem :-)

Victorino A.

05/12/2015 12:00:00 SA

Mustafa from Ace Plumbing showed up today on time to unclog our bathroom drain which since yesterday was not properly working. He worked on it and in no time unclogged the drain. What a relief! He even gave us some tips on how to properly take care of our bathroom drainage system. He was knowledgeable, professional and he is somebody who is easily to talk to. Thank you Ace Plumbing and Mustafa in particular.

Jeremy S.

05/06/2015 12:00:00 SA

I had a leak in my rental unit's sink. I've worked with Corey before and coordinated his arrival with Nina. They are both incredibly pleasant to speak with on the phone. Corey showed up with his colleague, JD. They fixed the issue in a matter of minutes and didn't charge me for the quick fix. Thank you! I will most certainly use them in the future and I recommend their services.

Chris V.

10/15/2014

These guys are simply the best. I am doing a kitchen remodel. As a good citizen I took out a plumbing permit and the inspector gave me a lot of grieve about some existing piping we didn't even touch during the remodel. ACE figured out a solution and even talked to the inspector.

Jim L.

4/16/2015

Late night kitchen sink backed up with a bunch of stinky stuff due to a clogged drain somewhere in the building. These guys came out and fixed it quickly and efficiently. Thankful they were able to make it out on such short notice.

David H.

1/14/2015

I was referred to Ace by another service, which was a great call. Ace was able to fit me in during the same day, and showed up on time to the time window quoted to me. My issue turned out to be almost embarrassingly simple and they didn't make me feel embarrassed at all or charge me an arm and a leg.

Maria L.

12/28/2014

I highly recommend Ace Plumbing. I called in my problem, clogged kitchen sink, and leaky pipes in my basement due to overflowed sink. The plumber named Moustafa, came five minutes early for the appt. I was extremely happy, since most plumbers or contractors, I've encounter, were late or never showed up. Once Moustafa, came in, he immediately, checked out the problem and solved it within an hour. He was the most informative and friendly plumber my husband and I have ever encounter. Reasonable price!! THANK YOU Ace Hardware and Moustafa!!

K K.

06/08/2008 12:00:00 SA

Ace was great on the phone, and asked good questions to help diagnose the problem.

When the plumber arrived, he assessed our situation, and tried the simplest thing possible (including the lucky tip!). Whatever he did, it worked like a champ. He was very thorough, and made a big effort to test the pipes to make sure the blockage was truly gone. When done, he quickly cleaned up his work area, and was out in about an hour.

I really couldn't be happier, and recommend Ace Pluming and Rooter highly.

DAVIS J.

1/17/2009

These guys are the best.

I had a plumbing emergencey (I'll spare everyone the details). Long story short, the plumber was out here in the time period I was told, and the price was VERY resonable

Nancy M.

9/18/2009

Terrific, fast, friendly, efficient service at reasonable rates. Joe and friends fixed one of our problems in seconds (clogged storm drain), didn't want to charge the minimum call-out rate, and recommended a no-cost solution to our other problem. When that didn't pan out, he was back the next day to offer great advice and an on-the-spot estimate. We're big fans!

George J.

12/14/2009

This is my first review in Yelp. The service from Ace Plumbing was extraordinary so I thought the least I could do is commend both 'JD' and 'Ricardo' for their work. These two guys are professional 'supermen' plumbers in my book, and are real assets to their employer.

My 11-year old 50 gallon (actual capacity is 48 gallons) 'shorty' Bradford White (found out later while cruising the web that it is one of the better brands) gas water heater started leaking and was flooding my basement. Ace Plumbing and Rooter was listed in the manufacturer's web site so I called them and got an appointment two hours later (5:30 pm, Monday) for a price quote. 'JD' came in as scheduled and he gave me a free estimate. I had him come back a few days later after I asked for price quotes from 2 others. Their price was competitive and seemed reasonable.

'JD' had a difficult time getting the specific model number from their supplier but through his persistence he was finally able to give me the information I requested (he even called me more than 5 times to give me status info --I missed 3 calls due to an issue with my cell phone -- ie. it was not his fault that I missed his calls, but like I said he is very patient and persistent).

Both of them worked for a couple of hours installing the water heater. Ricardo has a 'can do' solutions oriented approach and 'JD' has very good communication skills. Both were very polite (I heard them call me 'sir' a couple of times), and they both also made sure that the area they worked in was clean after they were done. Best yet, 'JD' gave me a first time discount. This was a hassle free experience with these two guys who also seemed to enjoy working with each other.

Based on their work, I will recommend this vendor, and I will call Ace again for future plumbing needs.

Melanie J.

2/18/2010

I have had Ace come out 3 or 4 times over the last several years for various plumbing problems. This time, it was a backup of the outside drain during the heavy rains we had. They are truly honest and professional. After Sean came out the first time, I always ask for him.

Sean has been able to fix every problem I have had. I have called Ace for a sink, toilet and a few exterior drain back ups. The price is reasonable and he will give you options. It is rare to find service people that you can trust and that do a great job. They do what they say they are going to do and have always been on time. They even leave your place clean.

And, anyone that is a dog person, is a good person in my book.

Thanks Ace!

Michael R.

5/30/2010

After coming home from a weekend away and finding our kitchen sink backed up, we called Ace Plumbing. It was late in the evening on a Monday, about 8pm. They said they'd have someone out within a half hour, and they arrived right on the nose. Not only did Paul unclog the pipes he also helped us out by tighten a loose fixture on the sink at no additional charge. He was very competent, and pleasant to have in the house. He also recommended a procedure to us to help keep the pipes clear. We checked a couple other plumbers and Ace's pricing was very competitive, so we went ahead and scheduled the appointment the following week. Again they arrived within 10 minutes of the time they said they would. And again they were competent, efficient and pleasant to deal with. In both cases they cleaned up well after they finished. I will definitely call Ace in the future for any of our plumbing needs.

jack d.

10/17/2011

A few days ago, noticed that my water heater was leaking and water was all over the garage floor, Called June, got an appointment, Mario the plumber called me back to confirm, he came out, got me a super nice new water heater, hooked it up and very pleased. Found a leak in the garage pipe, called Ace at midnight, they came out, inspected the problem, sealed the connector of the pipe and no more leak, Very nice to have these guys close by, Friendly and professional. Well done Ace.

K. I.

02/03/2013 12:00:00 SA

I've used Ace Plumbing for a few years now, and have found their technicians to be courteous and on time. Recently (December 2012), Phillip did work on a difficult job of replacing my shower valve from the hard-to-access backside of the shower. He did excellent work.

My 1930s shower (and 1970s shower valve) was dripping tens of gallons per day, stressing me out, and I had not been able to find a repair person in whom I felt confident to do the job. When Phillip consulted on it (during an earlier job), I got the impression that he knew his work. When the leak suddenly became critical, I asked Ace to specifically send him to replace the valve. They scheduled him the next morning.

He had to work for about 1.5 days, more than a story off the ground, high on a steep stairwell, in order to access the shower valve. He right away knew the type of special ladder he needed for the stairwell. He was able to neatly cut open the plaster and lathe wall, replace the valve as well as the pipe leading from the valve to the shower head, soldier the pipes, and was able to cut the shower tile to fit the new shower knobs without cracking the tile. He also appeared to generally have had alot of experience in this kind of work.

He was courteous and thorough in answering my questions. (I usually ask alot of questions because like to understand the plumbing, the problem and the solution). He tested his work, and cleaned up the area very well afterward. (The area is now cleaner than when he started.)

I'm quite happy with the work Phillip did! :)

don b.

05/02/2013 12:00:00 SA

Great plumber. Did about $1000 of work and well worth it. Showed up on time, twice.
I've used several plumbers in SF and this one will be my on call plumber in future.

Suneil T.

05/05/2015 12:00:00 SA

These guys rock! Never thought I would have this good an experience with a plumber. I first used them for a sewage backflow emergency on a Fri night. Jimmy (who usually works Fri nights and I recommend asking for) was great. Showed up on time, stuck to a reasonable rooter estimate, and even fixed some other minor issues I had at no extra cost. Then I needed a much more major sewer line repair a few weeks later (hence the other sewage backflow...) and they did a great job at a reasonable price and also put a strip drain in my driveway at the same time that was also well done at a reasonable price.

Michael C.

12/06/2014 12:00:00 SA

Moustafa fixed our water heater. Guy couldn't find parking, searched for 10 minutes and got one. Fixed our water heater in one hour. Replaced the thermocouple in a dark, lint filled basement without any issues. Price seemed reasonable. He got the job done and we can finally take a shower.

Mike C.

3/13/2008

UPDATE 2:
Believe it or not, our plumbing clogged yet again. I called up Jonathan to take him up on his offer for a free optical snake. The service manager Joe stopped by a couple hours later with Chris. They both checked it out and were able to fix the problem within 10 minutes. On top of that, they did it free of charge. Thank you to Ace for coming back and making things right for us!

UPDATE:
The manager Jonathan called me to get a status on the situation. He apologized for the situation and offered to help rectify it. At this point, there is no need to rectify anything, as the toilet was replaced and the plumbing was fixed by another company. However, I very much appreciated his phone call. Jonathan did say that this type of problem is a one and a million occurrence, so I may still use them in the future.

We called ACE to help unclog a pipe in our building. Their plumber arrived on time the first day and was very cordial. Unfortunately, he did not unclog the pipe and ended up breaking our toilet with his snake/auger.

I gave them two stars because, in my opinion:
A) Their plumber did not fix the problem but did not make it worse, so
to speak. (he replaced the toilet free of charge but did not follow
through with clearing the pipe, i.e. waste of time.)
B) I would have very much liked him to have fixed the problem instead
of just leaving after replacing the toilet. After breaking the toilet, he
informed us that he would replace the toilet and fix the clog
problem.
C) Their plumber came in about 1 hour 45 minutes late the second
day. He told us he'd be here by 8 AM, but ended up coming in at
around 9:45. He claimed traffic and picking up the toilet caused
the delays. Nonetheless, it was a waste of time for me, as I had to
open the office earlier and cancel an appointment.

Calvin W.

12/01/2011 12:00:00 SA

I had a long-lasting problem with tree roots that had gotten into the sewer pipes between the house and city main. Despite the various chemical treatments, it was a problem that required a visit from a plumber almost annually for the last seven years.

On previous occasions, our washing machine discharged a load of liquid onto the garage floor due to the blockage.

I dreaded calling a plumber just to hear that the sewer pipe under the driveway where tree roots had gotten into needed to be replaced and would cost thousands of dollars.

I never called the same plumbing company twice because I was never happy with any of their work. I had to call one company back twice because the problem wasn't completely fixed the first time. I expected better since they all had positive recommendations.

After reading several good reviews on Yelp, I called Ace Plumbing.
People either rated them great or really bad. A technician came within the time window given. A good start.

But this time the problem was different. The drain's P-trap under the garage broke and now requires cutting into the concrete and digging deep down to replace it. This will definitely be thousands of dollars.

The Ace Plumbing technician told me he would cut me a discount if I contract him to do the pipe replacement for the tree root problem as well. He quoted me a price that is cheaper than what all the previous plumbing companies quoted by a half, which did not including the P-trap problem. He showed me exactly where the tree roots were using a high tech fiberoptic camera and a location detector. He said only a small section of the driveway needs to be cut and a small section of pipe replaced. I didn't need to replace the entire length of pipe which the other plumbers had quoted. And no city permit is required because we don't need to actually cut into the sidewalk. Now that's honesty I would have never heard from any other plumber. To repair both problems for half of what the others quoted for one? Of course, I took his offer.

They did a fantastic job. They were mindful of keeping everything around the construction area clean and to a minimum. They came back a few days after for a final check and cleanup. I can't be more satisfied. And I am difficult to please.

The people at Ace Plumbing are honest, professional, punctual, knowledgeable, friendly, and easy to talk to. And I mean the entire organization-- from the office manager to the construction crew. I can't thank them enough.

Ace Plumbing-- I'm keeping their number on my phone.

Jc C.

04/10/2015 12:00:00 SA

We spotted a water leak on the floor after the rain and worried that it was coming from underground. We found and picked ACE due to the high rating on Yelp. Gave them a call that night and they dispatched Moustafa to do a free inspection next morning. He is very experience let us know the sewage in our city will only in the front side of the house so the water on the floor (near the rear side of the house) probably won't be coming from underground which is a big relief. Moustafa also provided some helpful tips on addressing the issue.

Rick A.

3/22/2015

Called with disposal problem in my kitchen. It was a Sunday morning and James from Ace showed up right on time. He quickly surmised that the problem was inside the shared condo pipes. I needed to contact my condo assn as it was an association issue. I offered to pay James for his time and he refused. Great customer service from Ace and I highly recommend their services.

Kenneth W.

3/20/2015

Our hot water heater finally gave up the ghost after 16 years. I was on hold with another busy company for 15 minutes before giving up. I called Ace, spoke with a person immediately and made an appointment for the next afternoon. The plumber showed up on time, removed the old heater, installed the new one with flex hoses, etc., in very short time and took the old heater away. All this for a very reasonable fee. No muss, no fuss, very professional. I would recommend Ace to anyone.

Dong W.

1/26/2013

What a disappointing experience this time around when I called ACE. I called them on Monday and made an appointment on 4 pm Friday. Nobody showed up and when I called them at 4:30 pm, I was told that no technician was available and I had to reschedule. It was shocking that for 4 days, nobody bothered to call me about lacking technicians and I had to leave work early just to find out this! Then the woman operator convinced me to reschedule for 10am the next day. Then again no one showed up way past 10 and when I called them at 10:45 am, I was told that their equipment is broken and I had to reschedule again. I told her that this is in no way to treat a customer and I decided to vote with my wallet. So be careful when you think you have an appointment with them!

Miguel O.

12/09/2015 12:00:00 SA

I had a main sewer clog. My regular plumber suggested I call another plumber with a bigger jetter to clear it out. I called Ace around 7:30 pm and Rafael called me back 15 minutes later. He said he could come out by 9:00 with the big jetter, but he had to pick it up first at the yard. We decided that it was too late and that the big towable machine would be too noisy for my neighbors and agreed on early appt the next day. Rafael showed up 10 minutes early to our time of 8:30 and went right to work. He cabled and used the jetter through the clean out by the side of the house but that only helped a little. He then went underneath the house and used the cleanout closer to the main sewer line. That totally worked. The main problem might be the roots of the tree in my front yard. Everything works now, but I know I will need to replace that line soon. I will definitely call these guys for that. Their work comes with a 1 year warranty so I have some peace of mind there. Rafael was courteous, knowledgeable and honest about the work he did. I recommend him and Ace Plumbing

tom s.

1/25/2015

I've been an Ace customer for many years. Ace has done major and minor work for me. Late Saturday afternoon I called and they arranged an appt by 10 AM the next day. Shannon, the woman who answered the phone quickly and politely on a weekend was great. The technician, JAMES, arrived. This was the second time he's helped me on a weekend. He is very bright and thinks clearly as he makes a diagnosis of the problem before just making blind shots at the issue. They've also done very major work for me (re-doing the +/- 60 ft main drain to my 115 year old Victorian). Ace is not a franchise--it has a single owner, Jonathan, who is responsible. I'd give 10 star recommendation if I could.

Kristina R.

5/23/2013

Can I give 10 plus stars!!! Eric and Jeff are life savers!! I originally called 24/7 Rooter and Plumbing... BIG MISTAKE! ACE is the BEST!!! Not only did ACE fix my plumbing problem, they put my mind at ease! My neighbors busted the pipe in the backyard, didn't tell us until 9pm at night, and shut our water off. Talk about an EMERGENCY!! I called after having a horrible experience with 24/7 Rooter and Plumbing (They are not 24/7...) and Eric calmed me down from my frustration with them, and he got me in contact with the best plumber in the world Jeff! Not only did Jeff fix the issue, he walked us through what he was going to do, why he was going to do it, and why he needed to do what he was going to do. I feel educated on plumbing and safe! I now have water in my apartment, and it was so fast! Talk about AMAZING CUSTOMER SERVICE! I will always contact Ace Plumbing and Rooter from now on. I am writing this review an hour after Jeff left. I was able to take the shower I was dying for! Thank you Jeff and Eric for EVERYTHING!! BEST SERVICE EVER!

Ben Y.

08/11/2014 12:00:00 SA

Moustafa an employee of ACE PLUMBING came to one of my rental properties and cleared up a backed up kitchen sink quickly and efficiently. He took the time to explain the problem and how he would address it. He is personable and professional. I highly recommend ACE PLUMBING.

Joe J.

4/20/2016

I called Monday afternoon and got an appointment for today, Wednesday April 20th at noon to fix a leaking kitchen sink. They called and asked if they could come early which impressed me as they were trying to optimize their plumbers time and my time. Joe arrived around 11:20 and analyzed the problem being a broken garbage disposal. As the present disposal was 19 years old that made sense. He explained why it needed to be replaced and didn't try to sell me something i didn't need. He was honest, straight forward and quoted a price of $275 to do the job which we agreed to. He left to go get the disposal and returned to do the install. The total time he spent was around 75 minutes from arriving to completing the job including time to go get the disposal. The disposal was around $100 so he charged me $175 for his analysis and completing the job. My experience is you get what you pay for. I paid a fair price (neither inexpensive or outrageously expensive) and feel confident the issue is resolved. As an added bonus, Joe is a nice guy with a sense of humor. I would recommend Ace based on my experience if you want an honest assessment as a fair price

Michelle L.

02/10/2012 12:00:00 SA

I live in a complex, in a unit that has had backups now and again (and again). Two nights ago I had a horrible backup that overflowed all over my floors. Mike came out within 1/2 an hour, and had enough equipment to clear the drain roughly 6 times with 3 different types of machines (impressive!). He was calm, knowledgeable, and genuinely cared about the situation. A supervisor at Ace eventually got involved and started investigating the possible causes for this backup around the building. They were unable to solve the larger pre-existing problem in an evening and morning, but the company has offered to go to bat for me in an HOA meeting or confront the property manager about the larger problem and the looming consequences if the real building-issue is not resolved. I'm touched they would offer to get involved in a cause that doesn't directly impact them. Not many companies I know of would do this.

Manuel V.

11/24/2014

Moustafa is a gentleman. He quickly assessed the problem and let me know how to fix it. The issue turned out to be unrelated to pipes, but rather the shape of my sink. Other plumbers might have tinkered around and found a problem to fix. I was impressed by his honesty. He didn't charge me anything, and I told him I would call Ace next time I needed any plumbing help.

nicole s.

10/09/2009 12:00:00 SA

Is it ok to say that I really truly LOVE Ace Plumbing? I feel kind of like a dork saying it - but this is the third time I have called them with a plumbing emergency and not only did they arrive promptly on each occasion, the people that they send are efficient and down right pleasant to have in my home. Their prices are completely fair and I feel like I have a relationship with a company I can rely on - what's better than that?

melissa h.

11/04/2014 12:00:00 SA

Moustafa came out to fix our tub, arrived right on time. Unclogged the drain and found the right part for our ancient plumbing fixtures so he could fix the leak as well. Also corrected an issue with the faucet handles. Professional, friendly, and let us know exactly what was going on. Thanks!

Caitriona S.

6/18/2008

Have used these guys at my work now on 3 occasions. Opened Yelp account only to leave review for these guys. Of the 3 times I've used them, they charged me $165 one of the times, and no charge for the other 2 because they were user errors, no real plumbing involved. I've had the owner, Jonathan, come out on one occasion, Joe (their service manager), on another, and Fidel on yet another. I can tell that the Owner is very involved and hands on, as well as the service manager. These guys are very professional, and a pleasure to work with. Had the feeling that these guys were not looking to nickel and dime me, but rather, took pride in their company, and it's well earned, good reputation. Would not even consider using any other company. You won't be dissappointed!!!

Tema B.

07/10/2012 12:00:00 SA

Great service all around! From start to finish, Ace Plumbing provides a remarkable experience. They come as soon as called, on time, they do great work for a great price and all the staff members from the office crew to the plumbers themselves make sure you are comfortable and taken care of. Keep it up!

Corey R.

1/20/2015

Ace was great! We called this morning (referred by landlord) and Moustafa came by in an hour. He came right when he said he would and solved our plumbing issue in 15 minutes! He was very nice and professional. great job!

Carine G.

10/08/2014 12:00:00 SA

I was thrilled when Jim was able to fix my very old leaky faucet. I had tried 2 other companies but no one was able to fix my issue. Jim had to leave my house and track down the correct washer (it was very old and hard to find). He went to several different locations and ultimately found what he needed and now my faucet works like a charm. He even got me an extra washer in case the other one breaks in the future. He was on time and very pleasant. Thank you Jim!

James H.

8/27/2014

My roommates and I had some real problems with the plumbing backing up in our bathroom. We called Ace Plumbing and setup an appointment for them to come by. Mustafa came in and took care of the drain clog and everything works beautifully now. I would definitely recommend their services to anyone having plumbing issues.

Peter L.

8/24/2014

I had custom storage cabinets installed in my garage and the contractor accidentally punctured the water line. In a critical situation, Ace plumbing came thru with the rescue. Jon arrived in less than an hour and had the pipe fixed quickly. Truly a Diamond Certified Service that I expected. Thank you very much for your quick response and courteous service.

Elyse S.

08/07/2014 12:00:00 SA

Moustafa was efficient, professional and kind. Thumbs up for excellent service.

Scott M.

08/07/2014 12:00:00 SA

We discovered a clogged drain that affected our home as well as our rental unit on the first floor. After reading the positive Yelp reviews and Diamond Certified labeling, I contacted Ace Plumbing, who offered to send a plumber almost immediately. Instead, we scheduled an early morning appointment the next day, and Moustafa from Ace arrived at the agreed time and promptly diagnosed where the drain was clogged. After just an hour, our problem was resolved! Very professional service and a very positive experience.

Lynne B.

08/02/2014 12:00:00 SA

I had a ridiculous experience buying a dishwasher from Costco. They assured me they removed and installed new dishwasher, but failed to inform me that they didn't uninstall or unhook. I was desperate to find a quick competent plumber as my regular plumber who I have used for years had a knee replacement. I called ACE and MUSTAFA was here the next day on time and he was amazing and wonderful. A fine family man who was generous and kind and wildly helpful in a complicated situation and made this 71 year old grandmother very happy. I will use them again. If you do ask for Mustafa.

Roberta C.

12/02/2013 12:00:00 SA

Ace was a total life saver today! After another plumber made a big mistake yesterday causing a huge leak and a fair amount of water damage, we called Ace on a Sunday morning for help when the original plumber went MIA. Omar showed up in under an hour, assessed the situation, fixed the problem the other plumber had caused, explained everything as he went along, worked with the clean-up crew who was trying to dry everything out, and charged us a really good price. In a very stressful situation, Ace and Omar were responsive, helpful, and had great customer service!

Bobbi C.

01/10/2008 12:00:00 SA

We've used Ace twice now for very different problems. One was a drain that was backing up sewage into our house - yuck. It was a complicated problem but they A) responded quickly on a Saturday, B) didn't charge an arm and a leg, C) kept coming back until it was complete, including getting a new contractor to repair the cement job that was required outside when it failed to set up correctly. Recently, we had them out to diagnose a leak that was presenting itself in the garage of our 4 unit TIC bldg. They came out next day (after offering to come same day but I couldn't make it) and took a look. (FREE diagnosis, by the way, which rocks.) It was tough to tell what was wrong. We arranged for them to come back the next morning at 9am to cut a whole in the ceiling and further diagnose. Quote was $200. Early that morning though, one of the other owners discovered that the leak might be coming from her washing machine. Well, Mario from Ace (and 2 other guys) were already on site. We had Mario drag the washing machine out of the cabinet. As it turns out, it was the source of the leak. He recommended that we get a handyman to change the leaky connections and repair the drywall. Then he didn't charge us for the second trip. Can you believe it? These guys do quality work and don't screw you in the end. I will always use Ace for my plumbing needs. You should too!

Karthi X.

11/07/2010 12:00:00 SA

Had an emergency plumbing issue last night at around 10 pm (a Saturday night) but they were able to immediately dispatch someone over to my place to take a look. About an hour later, problem solved. No hassle, just professional service. No idea if $225 to fix my horribly leaky sink was too expensive, and frankly don't give a damn since my landlord will be footing the bill.

Sabrina S.

7/16/2014

Joe just came out to give a free estimate for our tankless water heater that has been working only intermediately. He was honest, efficient and direct. Although he was unable to fix this particular problem he made a couple of calls to help me find someone that could- thanks!

sydney a.

07/03/2015 12:00:00 SA

Ace Plumbers couldn't have been more professional and conscientious. After the initial video taping of my root-blocked sewer, Ace immediately provided a fair estimate and arranged the work. Ace also took care of inspections with Daly City and the San Mateo County Building Department. Ace Plumbing's owner, Jonathan, came to review the work and sent Val and Scotty to finish up on the lateral sewer in my corner, front yard. These two men re-landscaped the damaged garden and were cheerful, and cooperative the entire time. They used a ground vibrator to repack the soil and replace the clean out box. They replanted part of my vegetable garden that had been disturbed and replaced tan bark to finish the area. Val and Scotty were polite and professional, and worked swiftly and carefully. They exemplify high workman standards. I highly recommend Ace Plumbing and in particular say a special thank you to Jonathan, Scotty and Val. Yours sincerely, Mrs. Syd Airey

Erik W.

10/13/2012

I had Ace Plumbing and Rooter unclog my garbage disposal on a previous visit, so I figured I'd have them install a new hot water heater to replace my rusting 18-year old model before it leaked. Ace sent Dale to complete the installation who gave me an hour window and called before he arrived. Since corners were cut on the previous installation of my hot water heater, he offered to make them right. In addition to installing the new heater, he installed new gas shutoff valves, sturdier earthquake straps, and corrected the outflow tube on both units. They install water heaters from a quality company not available in stores. He also replaced two laundry faucets and updated the valves on my main water shutoff. I liked that he tested all fixtures for leaks and cleaned up before he left. Since he arrived a few days earlier with an free estimate, there were no surprises when he wrote up the invoice. Ace isn't the cheapest nor the most expensive, but I take comfort in the fact they insist on doing things right the first time with quality parts. I enjoyed watching him work on some parts of the installation. He was friendly, courteous and detail-oriented. However, through no fault of Ace during the installation, as I would later find out the relief valve on my newly installed unit was dripping. It must have been defective when it was assembled at the factory. Nick and his assistant came out as agreed and replaced the defective valve. It now works perfectly. I would definitely recommend Ace Plumbing, thank you!

Sarah T.

12/31/2014

AMAZING SERVICE: Tonight is New Year's Eve and I doubted I could find a plumber who could come out and help me with my extremely clogged sink. Jeff arrived on time and was friendly and confident he could help me. Jeff explained to me what the problems were and gave me the option of using the existing pipes and seeing whether I could get a little more life out of them or getting new ones. I opted for the later and it turns out that the existing pipes were, in fact, terribly rotted.Fortunately, Jeff had all the necessary replacement parts. My clogged sink was fixed very quickly. He also offered to do some adjustments on my water pressure and answered a few questions I had on another sink. The whole project took less than 30 minutes and I got a discount and a free warranty. Jeff clearly likes his job and takes pride in his work. I highly recommend ACE Plumbing and Jeff as my New Year's Eve Savior!

Neil T.

08/04/2008 12:00:00 SA

I had the misfortune of buying a home with a nonfunctional main sewer line. Shortly after moving in, I was greeted by a massive sewage spill in the back yard (BTW always get a sewer inspection before buying property in SF!!!). Ace Plumbing came to the rescue. Jonathon, Joe and Fidel arrived quickly to the scene. They tried whole-heartedly at first to minimize cost in fixing the problem. However, after failed snake and hydro-jetter procedures, a video inspection showed that the sewer line needed to be replaced. Ace Plumbing used a trench-less sewer system in order to save the garden in the back of the house. I can't say this was cheap, but after looking on-line and calling other plumbers, I can say that their prices beat the competition. Most importantly, Jonathon, the owner, and Joe were extremely fair and professional people who explained the situation every step of the way and stuck to the initial estimate. Jonathon even agreed to split the total bill over three months! They finished the job in a little over a week and left the backyard in great condition.

I agree that no one wants to call a plumber, but if you're forced to, I highly recommend Ace Plumbing. Now all I need is a good lawyer to go after the people who sold me the house.

Joseph F.

2/18/2009

We had a problem that needed to be resolved fairly quickly. Sean was here within an hour and fixed the problem quickly. I would definitely use them again.

lajja s.

05/07/2012 12:00:00 SA

I give them 5 stars as they saved our house from flooding at 9:30pm in the night. I placed a call at 9pm and Mike Fischer, the plumber (make sure you ask for him) was at my house in 15 mins. I was so panicked but Mike was really calm and on his toes about the process. Thank you Ace plumbing. You guys are the best.

L M.

4/23/2009

In 2004 I bought a condo and it needed a lot of remodeling in the kitchen and bathroom. I found ACE Plumbing and Rooter through very positive recommendations. My bathroom plumbing was quite complicated but Sean did it. He also let me know when other contractors were screwing up the bathroom and saved me a lot of time and money. My building's engineer wants to make Sean the official plumber for the building and he constantly refers Sean to other people in the building. Whenever I need something fixed, I don't have to worry and can let Sean come and go without me having to be home. If you just want someone competent, honest and fair to take care of installing or fixing your plumbing, call ACE and ask for Sean.

warren a.

07/01/2009 12:00:00 SA

There were 2 missed appointments but overall I've been more than impressed by these guys, especially on their follow up and communication skills. They did a great job on the actual work, were reasonable and were always very attentive to the details and returning calls etc.

R M.

07/02/2009 12:00:00 SA

I had a great experience with these plumbers and highly recommend them. When our kitchen faucet stopped working, they came out the same day, took the faucet apart and cleaned out the clogged mesh thingy, and didn't charge me anything! I was very impressed by their customer service. Next time I have a real plumbing problem, I know who to call...

Jo Ann S.

03/11/2014 12:00:00 SA

Definitely deserves the five stars. The folks at Ace Plumbing are responsive, knowledgeable, reasonably priced and very pleasant. After replacing a water heater for us, we found the shower frequently going cold, which had never happened before. Ace sent someone out several times until they figured out the problem (a blocked valve) and promptly fixed it. They also consistently called to let us know they were on their way or if they would be delayed. Highly recommend Ace Plumbing.

toe k.

06/11/2014 12:00:00 SA

I used Ace once in 2011 and have been paying the price ever since. For some reason, that one invoice from 2011 has turned into Night Of The Living Undead Invoice with 2 or 3 sequels. Approximately every six months since the invoice was created, I have received calls from them asking to confirm that the invoice was paid. Even though the invoice was paid immediately that same month. It has been THREE YEARS and they are still calling me about it. Even though I've already sent them an image of the check from my bank, complete with the reverse side with a stamp from THEIR bank on it! (E-mail dated April 2012.) Each time they call they apologize profusely and say it'll never happen again. But then six months later they call again! They've called at least 3 or 4 times over the last three years. Finally this time I told them to check their own bank account records. They claim that for some reason they can't do this. So what would they do if I weren't organized enough to produce the 3-year old check image? I finally put my foot down and told them the onus is no longer on me. Their employee threatened to send my account to collections and refused to let me speak with the owner. It's unconscionable for them to systematically be putting the burden on their customers for their own shoddy record-keeping. In the past they've said the problem is a computer issue or an administrator who wasn't doing a good job. That just makes me wonder how many customers are they shaking down like this? The person on the phone said I'm not the only customer who's impacted by their record-keeping problems. Something does not add up and it just strikes me as being very very shady.

Noah H.

1/30/2008

Mike from Ace Plumbing came by after Bell North plumbing tried to gouge me for rediculous prices. Super honest and professional!

Dorothy F.

3/21/2008

Just had Sean here fixing a clogged drain. The job became bigger than I expected but I'm very glad - I had a pipe that had almost completely rusted form the inside. So glad it was caught now rather than a worse problem later. It was $145 which I thought was quite fair for his time, efforts, and the parts. Couldn't see how it would have gone better given the situation. I also appreciate him showing at the designated time. Would definately recommend them and use them again.

Amy S.

10/17/2008

The tub was clogging, yet again, so I called Ace this time. A nice man named Shawn showed up about 30 minutes later. Turns out the drain wasn't clogged -- the stopper was set incorrectly causing the water to drain too slowly. Shawn figured this out in just a couple of minutes, adjusted it, and was out the door in less than 15 minutes. And he didn't even charge me anything! Couldn't ask for better service...

robyn w.

8/13/2009

These folks are highly reliable, skilled and efficient. They also are helping you watch your checkbook - they find ways to make their services cost effective without sacrificing quality. They are fast, responsive, friendly and a company I will continue to use - thanks for the year of great service!

Sydney C.

5/18/2010

After a bad experience (late, late arrivals and high, high bid) with another plumber I called Ace, partly because the Yelp reviews were so consistently good. Well, mine is too! Came before the time limit, made an estimate that was half the other guys', arrived to do the work on time and when they found it simpler than they had projected, took a substantial amount of money off their bid. I'll go back to them again when (alas) life makes me need a plumber.

Max D.

04/11/2011 12:00:00 SA

We called Ace today to fix a clogged toilet - first of all, they said they'd be here between 1pm and 2pm - which is way better than waiting around for a half a day. Joe showed up completely on time, competant, knowlegable and personable. He fixed our probs for $125, and then gave us an extra 10% off since we found them right here on YELP! If

Janet L.

4/16/2011

I am so happy with the customer service, reasonable rates, and really nice young man, Troy, who fixed my clogged bathroom sink and shower - all within an hour of calling on a Saturday afternoon. You would not believe the corruption that came out of the drains but Troy wasn't phased at all. He was friendly, professional, fixed the problem quickly, and provided good information.

H S.

7/30/2011

Our tub stopped draining and we were afraid to call a plumber on a Saturday. But after calling around, we got Ace to come out. Gave us a window of 11 to 12, showed up at 11:05. Kevin was super nice and polite and after much hassle with our stupid pipes he got them all cleared and cleaned the tub afterwards. Really impressed with the service and professionalism. Would definitely recommend. And pricing was way better than what we were quoted by several outfits for a weekend call.

The E.

01/07/2012 12:00:00 SA

They are awesome. They treated my grandmother well. They gave her an estimate of everything needed for the project before the work began. They are honest and very EFFICIENT. I was please that they came in and did what they needed to do. And all was taken care of by them. I would highly recommend using them.

Arthur S.

6/15/2012

I have now used Ace Plumbing at 3 different locations and each time the service was supreme. The individual that I have had service with is Kevin. Not only does he know plumbing, he is great with tenants and the quote for work is the price on the invoice. I highly recommend Ace Plumbing for your plumbing and Rooter needs

Richard O.

08/09/2012 12:00:00 SA

Professional, prompt and fair! We had our showers backup on a Sunday morning around 10:30 am. I got a referral to Ace from my agent at Zephyr. Wasn't sure what to expect, but a woman answered the phone on the second ring and said she could have someone to my house between 1 and 2 pm. Ace truck pulled up 5 minutes before 1 pm. The plumber Kevin had the clog cleared and was out the door in well under an hour. He was extremely courteous and clearly explained the problem and how to avoid it going forward. Ace will be on the top of my list for any plumbing work from now on!

Barry B.

9/24/2012

Job # 2: There are plenty of plumbers out there - good ones, not so good ones, and really excellent ones. Ace Plumbing fall into the EXCELLENT category. We had our water heater relocated, sounds simple, but like everything else it can be as simple or as complicated as one makes it. Mario came in gave us an estimate, and then followed-up the following day with the official written quote (as we had agreed). The job kicked off and finished on schedule, and passed the city inspection first time. Everything looks awesome, super neat and tidy thanks to the great work from Mario and Joel. Everything was explained to us in detail as to what work was going to be done, and everything the Ace team said they were going to do was done. It is truly great to work with people that are upfront and honest. The dispatcher team (Sonja and Chris) also played a part, and assisted in the entire process to complete an all-round service. Highly recommend. (September 2012).

Job # 1: We contracted the Ace team to do the sewer-line inspection on a property we were interested in. Although a straightforward process, Joe from Ace showed-up ontime, did the job for the quoted price, and provided some additional advice/tips concerning the property. Friendly, helpful service. Highly recommend. (Summer 2010).

Frederick N.

03/04/2013 12:00:00 SA

Had these guys come by when I smelled gas, Friday afternoon after being told by the Home Depot guy just to wrap it with duct tape. I think they took less then a half hour, good price, JD clearly knew what he was doing. I knew they were big in the city, happy they made it to the East Bay!

Rona M.

06/02/2013 12:00:00 SA

In a world where you just can't be sure of many things there is ONE thing that I am sure of and that's Ace Plumbing. Steven came to our house and fixed the clog in the shower drain like a doctor doing open heart surgery. I will never need to wonder who to call. Their pricing is very, very fair for the professionalism and outstanding work they do. Really, knowing a good plumber is as good (or better) than knowing the name of a good heart surgeon in my book!

Tiff i.

11/02/2013 12:00:00 SA

Our garbage disposal completely broke and was leaking water out of the bottom. My husband called Ace Plumbing we were super pleased with how quickly they helped look at it and repaired it. Jim came early in the morning which was very nice. We will absolutely use them again and recommend them to friends.

Ron L.

10/25/2013

Two days ago (Oct. 23. 2013) I called Ace Plumbing because two of our sinks were stopped-up. I also wanted to discuss the possibility of re-piping what I knew were old and poorly retrofitted pipes that I believed were not properly installed years of the remodeling I could tell had taken place before we bought the house. E.g. I could see that the waste pipes often ran uphill and didn't have an appropriate fall. We live in an historic (which is to say 1895) house in the Haight, and I knew in advance that it wouldn't be an easy job.

The plumber who arrived was an energetic, polite and eager young man, named Jonny. I believe that's how his name was spelled on his Ace Plumbing shirt. Well, what I can say is that Jonny worked harder than I've seen anyone work in a long time. He studied the problems intelligently and tried as hard as he could to clear the blockages, but the pipes were hopelessly mis-installed and ran confusingly into boxed and unreachable areas. Nevertheless, Jonny persisted and worked incredibly hard for a couple of hours or more to get the job done. He just wouldn't give up, but in the end time ran out, the day ended, and it became dark. So Jonny had to tell me that he couldn't clear these blocked pipes, and that it would be necessary to open up the boxed areas and get into the walls, something we decided to wait and to reschedule for another time. I had stood-by and watched Jonny the entire time he labored, and I can say unreservedly that (a) it was not Jonny's fault at all that these blockages resisted his efforts and skills, (b) that I was continually impressed with his energy, this intelligence and his knowledge of plumbing, and (c) that I would hire Jonny back or recommend him to others in a heartbeat for any plumbing job in the future.

And the gals on the phone at Ace Plumbing were very good too and very sharp to deal with. Their computer system had gone down that day, and their attitude was polite and informative when I called to ask why Ace hadn't been able to arrive on time. They apologized for the delay, and before very long Jonny arrived, even though he told me the computer system failure had caused havoc for the entire company and all its employees that day. I was and remain very impressed with Ace Plumbing!

Terry M.

05/01/2015 12:00:00 SA

Excellent experience. Eddie was personable and very competent plus he was more than happy to let me watch him and ask questions as he worked as I always like to learn so I can be a more informed homeowner. As for the toilet, it tended to continue running after flushing and the flush value needed to be replaced. As he was working, we were talking about that it was an very old toilet that used a lot of water and what could I do to fix that without having to replace it. I asked him about putting something in the tank to displace water so it wouldn't use so much. He said I could do that but after replacing the valve, he just went ahead and adjusted it so that the toilet would not fill up to the top and would release less water (via how the flap worked) each time it flushed. No rock in the tank to displace water needed! In the kitchen, the faucet leaked badly. I asked him if it could be repaired (i.e. new washers), but with the type of faucet, he said it wasn't worth it and people generally just replaced them. I had purchased a replacement faucet already, so he installed it and no more leaks! Big water savings done by a very nice young man. And I must mention that price was a concern but not only did he honor the stated Angie's list discount, but he also gave me a senior citizens discount. I was thrilled. I don't often find a company that I feel really good about, but I do about this one. I definitely will be using this company again!

hugh d.

08/12/2015 12:00:00 SA

I had the classic drain pipe clog where my house was backing up due to the terra cotta pipes being blocked by something. Initially Ace sent out a dude who claimed that the fix would require a new pipe or spot fix (a several thousand dollar fix). He suggested that he go and get a camera and would be back in 1.5 hours. I braced for the worst but he never surfaced. 5 hours later I called and was reassigned to a guy named Scotty. Scotty was the man! He was communicative and hell bent on fixing my drain. He had to get some machinery and let me know an ETA that he would be there and then called me when he was on the way. I told him that I might not be there and he may have to interact with my ex wife who has Huntington's Disease so she might seem weird. He said that he too was a l'il weird and would handle it professionally but mostly he just wanted to get the fix done for me. It turned out I was able to be there and he arrived, was polite, professional and courteous. The battery on the machine he was using was dead and he even pulled the battery from his truck to power the machine then put it back in his truck to drive away. Most guys would have just given up. So, short story long, Ace fixed my problem for hundreds of dollars as opposed to thousands and thanks to Scotty and his persistence to fix the problem for us as if it were his own family. All is good this evening thanks to the folks at ACE!

McKenzie M.

10/08/2014 12:00:00 SA

Sadly we have had to use emergency services more than once, but fortunately there is Ace Plumbing!!! Once was on a Sunday and the plumber arrived within the hour as they said he would and fixed our issue at a reasonable rate. Had to call again tonight at 9pm. The operator couldn't have been nicer. She confirmed for me that a plumber would arrive in half hour to an hour and would take care of our problem. He did! James rocked. The operator and James were very helpful, nice, and professional. And knowledgable! It is nice to know there are reliable services like this. And they aren't trying to rip you off. We had some questions about other things going on in the building and James gave us some easy advice which did not include him doing a whole bunch of other work at a large cost. We had the same experience the first time we used Ace. They wanted to fix our problem and hopefully not have to have us call again soon. Yay Ace!

Providing Feedbac K.

02/11/2009 12:00:00 SA

After having trouble with another plumber, through some internet research I happened upon ACE Plumbing. Their reviews looked good and even more important, when I called with some questions, was met with competent and solid answers from Sean. So I hired Sean and have used him for a couple of different jobs now. Each time the service has been exceptional and the price fair. I would highly recommend Ace Plumbing and Sean. Having recently relocated to this area I am happy to now have one less thing to worry about!

Jonathan W.

04/07/2009 12:00:00 SA

I've only the best of luck with these guys. I tried to replace our sink, and thought I had it, but it leaked. I called Ace, some guy name Sean came over and tightened a few bolts and it worked! He didn't charge me -- and won my loyalty! Sure enough, the next week I had a huge leak/ back up in my garage. Sean came and fixed it up! Last night David came to fix our shower. Both these guys were friendly, prompt, efficient and knowledgeable. I will always call Ace, and I will ask for one of these two guys each time.

John J.

5/15/2009

I was absolutely blown away. I called them to take a look at a shower, and they not only wound up fixing it quickly but went through the entire house and gave me plumbing 101 on every little problem and then taught me how to fix it. Not only did he give me an hour of his time teaching me - he didn't even charge me ! He said that these were stupid small things and a yelp review would be payment enough. I rarely experience such insightful business sense - they have a customer for life.

James M.

5/15/2009

This is refreshing- a plumbing company that actually cares about customer service. They get the job done and explain everything in as much detail as you can stand. Yeah, they may be a little more expensive but the saying you get what you pay for applies here. They've made my speed dial. Ask for Adam.

Jennifer P.

8/19/2009

I called Ace this morning and they were able to send someone out the same day and at the specific time I requested. More importantly they were able to solve my plumbing problem!

Barbara T.

10/08/2009 12:00:00 SA

Ace Plumbing my first choice. Sean was the tech that arrived and I was glad to have him do the work. He had worked at my home a few times before and did a great job. This time he had to unclog a drain and he troubleshot a kitchen faucet. The unit had to be replaced and he returned to do the difficult replacement a few days later. Of course the job was done correctly. Sean is friendly and knows his business. He works professionally, cleans up after he is finished and is trustworthy. Besides that he likes dogs and treated my 3 with respect. As I said before, Ace is my first choice. BT

an f.

10/18/2009

They saved me on a Sunday evening with quick, relatively affordable service. Did not add on all the super Emergency Fees and they could have really boosted it, water was leaking above my electrical box.

Diana S.

10/25/2010

I found Ace Plumbing on Yelp and am happy to say they lived up fully to my expectations. Troy, a very courteous young man, arrived less than an hour after my call (!) to fix my leaky sink, found and fixed an admittedly minor problem right away, and was out of here in about 15 minutes. The cost was $89, which I think is fair for a house call. I will use them again.

Kay B.

3/23/2011

We have used Ace several times in the past and they have always been very professional, prompt, and informed. Also very honest and have not recommended certain expensive things when there is a more economical option. Today I called with a small problem. They were here within the hour and quickly fixed it. Not only that, they were nice, and very professional. We are so glad we found them!

L Y S.

06/11/2012 12:00:00 SA

Absolutely professional from first visit, diagnosis, explanation, written estimate and thorough followup, especially for our hydronic heating system that other plumbers failed to understand accurately. Kevin, the plumber is friendly while completely professional and nonintrusive. The best plumbing experience ever as far as efficient problem solving and reasonable cost.

Rachel M.

8/16/2012

When I realized I needed to replace my sewer line, I took my fathers advice and got 3 estimates.... Ace Plumbing's estimate came in right in the middle of the 3 estimates. Based on Ace's responsiveness and professionalism (on the phone & in person), I decided to go with them. I am SO glad that I did!!! These guys were an absolute PLEASURE to work with! The owner, Jonathan, is super involved and called me EVERY day that the project was going on to update me on the progress of the job (VERY IMPRESSIVE!). When the inspector came out to take a look at the job, I pulled him aside to ask him if the job had been done well. Not only did he put my mind at ease about how the job was done, He assured me that I was dealing with a top-notch plumbing company. Coming from an INSPECTOR, that is about as good as it gets.
I will keep these guys number on speed dial should I ever have another plumbing issue.

Cheryl F.

04/03/2013 12:00:00 SA

Omar and his partner (missed his name) at Ace Plumbing and Rooter are awesome! I came home yesterday to 5 inches of standing water, a sump pump that wasn't working, and no hot water since the hot water heater pilot light was flooded out. The first plumbing company that came out today gave me an estimate of $970 to install a new sump pump. Ace was the second company to come out. Omar and his partner tried a different electrical outlet and lo and behold the sump pump kicked on and the water was pumped out in 10 minutes. Omar relit the pilot light in the water heater and I had hot water again. Everything was no charge! I can't recommend these partners highly enough. Their customer service and knowledge of possible ways things can go wrong can't be surpassed. Their parent company in SF also gets rave reviews. Look no farther than Ace Plumbing when you need a plumber!

Margery G.

06/11/2015 12:00:00 SA

incredible service from jennifer, office, to james & derek who did the estimate & work on s*a*m*e day!!!!! these people are efficient, knowledgable, & polite. i can't believe how i was so royally treated & respected. everything was totally explained. i would highly recommend & use again! cost was surprisingly low!

Andrew D.

1/16/2015

...second time we used Ace as we slowly refinish our loft. and the second time they just exceeded expectations. upfront price. excellent work. friendly. onetime. I could go on and on...James was the guy for this round and put our kitchen back together!

Zach G.

9/16/2014

I am very pleased with Ace's service. The p-trap under my kitchen sink began leaking (I had been patching it with various band-aid type remedies for two years), and I decided I needed to get it replaced before things got too ugly. I called Ace on a Sunday afternoon, and they gave me a window between 2:00 and 3:00 on Monday. At 2:15 Moustafa showed up -- an extremely friendly and polite fellow who immediately sized up the problem, pointed out that the p-trap had been oddly installed to begin with (pipe leading into it from the garbage disposal was abnormally long, I'm guessing probably due to odd distance of the sink to the exit pipe after a remodel). He went out for parts and was back within 15 minutes, got the job done in another 20, and tested everything to make sure there were no leaks or blockages. The bill for labor and parts was very reasonable. I highly recommend both Ace and Moustafa!

Heather M.

3/24/2015

We are extremely pleased with the work that Ace Plumbing and Rooter performed on our sewer repair and would definitely recommend this company to others. The sewer repair included replacing the trap piping on the sidewalk near the street as well as and replacing our pipe leading to our garage (they did a camera inspection to verify whether we needed that) and luckily they didn't have to cut open the entire driveway to insert the new pipe - just a few squares on the sidewalk and a few squares in the driveway - I was very impressed. They even did an extra square on the sidewalk to even out the cracking the tree roots were causing. All of the employees we dealt with were so skilled, hard working and accommodating! Cory gave us a great price (lower than the competitors in the area for a much more thorough job), Joe oversaw the whole project and went above and beyond the job that was quoted without raising the price, and there was a great set of guys working on the different aspects of the job. Valdino even did some weeding in our garden and cleaned up the driveway and stairs while waiting for his next assignment which was amazing of him! The cement work is perfect, they got the inspector out in a timely manner, they are very tidy, (cleaning up all of the dirt and cement debris every day). The office staff was very informative and easy to deal with as well. Thanks for a job well done!!

Peggy G.

6/27/2008

AMAZING service team of workers. This is my first review and it's the result of the BEST service I've ever received from the trades. Ace Plumbing delivers on their promises and ensures satisfaction. When our sewer backed up into our newly remodeled lower living space, I called and got a workman on-site in 30 minutes, arriving just after I had. When I called, the owner answered my emergency call and stepped into immediate action. The team, fixed the clog, made recommendations, illustrated the problem with a video cam and set about to do the work. But they encouraged us to look around if we wanted to get bids, but I have to say, they stand by their work and are not done until you feel satisfied. If you want the job done right the first time, call Ace Plumbing, you will not regret that decision. I've told all our friends and they are now using Ace, much to their satisfaction. These guys lined up the haz-mat guys to clean up the area that night and then they were back the next day, making arrangements for the removal of damaged flooring, walls, etc. Then they gave us recommendations for moving out the furniture, storing our wines, pulling the permit for the new pipe ( BEFORE we awarded the contract to remove the piping because they knew it would be needed) and made suggestions on a contractor to put it back together. Unbelievable achievement to remove the sidewalk, dig the ditch, remove the old clay pipe, lay the new piep, have an inspector clear the work and have a new sidewalk poured and completed in 2 days!! These guys are professional, courteous and won't stop until you, the customer, are completely satisfied. We were and we'd use them again on any plumbing work we need done. Outstanding service, most professional workers with grreat attitudes from the CEO on down.

Ms Potrero H.

10/20/2008

i though my garbage disposal motor had burned out from unknowingly dropping a nail in it and switching it on. called Ace - they came round within an hour freed the nail, it works now! then they cleaned my bathroom pipes and didnt charge me for any of it because there was really anything to do !!! LOVE THAT

l d.

10/30/2009

great service. nice people. on time. priced fairly. i highly recommend shawn at ace!