I sent up a Bat-Signal on Yelp this Thursday, because the drains in my upstairs and downstairs bathroom were backed up. I received a message from BH Plumbing the same day. Shahar was able to come to my house within 30 minutes of speaking to him. He performed a camera inspection and explained that the problem was my main line (root intrusion), and showed me the issue on the camera. He suggested getting pipes lined in order to prevent future problems (expensive undertaking), or hydro-jetting (temporary solution). We settled on Hydro-jetting to clear the lines for now. His crew arrived the next day, but they were unable to clear all of the monster roots, so using the auger was the next step. The crew came on Saturday and cleared the remaining roots and showed me on the scope. The pipes were cleared, but they will need some more work in the future for sure.
Overall, my experience with with BH Plumbing was positive. Shahar and his crew are professional and reliable. They keep you up to date on scheduling and arrival times. They also show up when they say they will. Every service was performed as specified and pricing was fair. No outrageous upselling or threats of Fix it now or the worlds will collide! nonsense.
I will definitely use their services again! Thank you Shahar, Jose, and Aaron. ( I didn't get the name of one of the crew members. I will add him later, so I can give him a shout out as well.)