Avalon Services

Professional, Courteous, available over the Holidays.  Timely and great communication.
I have used Avalon Services on three separate occasions, for three different issues and am extremely satisfied with their work.
~Todd

Sam, Ino, Jonathan, and Will were an incredible team to work with. We needed to get our sewer lateral into compliance after buying our home, and from the first phone call with Sam, I could tell that Avalon is a straightforward, honest company that strives to do its best for customers.

In the process of shopping around, companies were only giving us quotes for complete replacement. When Avalon came to the house, they did a detailed exam and pressure test, and told us that the system actually did not need a replacement and just needed some repairs to get us to code. In the process, they saved us so much money and time, and as new homeowners, it was VERY appreciated! A special shoutout to Ino for doing the work on the sewer lateral with a smile, and leaving the cleanouts and area around it in better shape than when we moved in. Highly recommend this company to anyone!

I am grateful to have been sent to Avalon. The staff is great and the plumber who came, Zack, did a great job cleaning up another plumber's mistake and fixing the pipe in the bathroom so I can finally brush my teeth with cold water!
I highly recommend them and have made them my go-to plumbers.

Avalon plumbing did a great job. They were quick throughout the process, and that's the best when your toliet won't flush. Came to my home, figured out the issue, and got it solved. The owner is a great person to deal with. Very knowledgeable and fun to talk with made the whole experience better.
Can't say enough for this great company.

Avalon is a super service organization.
Very professional and honest
They came on time and explained all our options

Sam, Evan, and Ron have all done various work at my home. They offer multiple solutions for each plumbing issue. The work has been good and I plan to continue to use them for all of my plumbing needs.

Avalon came out to try and unblock a storm drain.

Working with Avalon was great right from the start. Front office did a great job of scheduling the appt and keeping me informed. The technician showed up on time.

Our pipes had filled with roots. The technician went out of his way to try and fix the problem. There was no cleanout built into the drainage system, so he tried multiple ways to scope where the problem was and use the jetter to try and unblock the pipe.  He was here a long time, and you can tell he wanted to solve the problem almost more than I did!

I can't speak highly enough about the dedication of Avalon to make me a happy customer. I'd absolutely use them again, and I would absolutely recommend Avalon to anyone needing their services

They thoroughly assessed our issue and helped me come up with the best solution, given our budget restraints. We talked about the range of possibilities and Will explained the pluses and minuses of it all. He also set things up so that it will be easier to do a more thorough job in the future when we're ready.  

His crew was friendly and courteous, respecting the particularities of our home. Their work was quick and of high quality, and they did an excellent clean up job. I'm very happy that I went with Avalon and would recommend them to anyone.

We were very very pleased with the service we received when we had a major backup. Thank you

Sam and Ronald came to our home to help us with our backyard drains. Sam was the ultimate professional and recommended we use the camera first to ensure we don't pay for anything more than we needed. He never was pushy. Instead he gave me a quote and let me decide if the timing was right. I appreciate their helpfulness and professionalism. I would use them again and happily recommend to them to anyone looking for a professional company.

Ronnie fixed the drip from my tub spout that no one else could figure out. He didn't give up when looking for the source. He was diligent, professional, effective, & affordable. These guys will be my go to from now on. I am so thankful for the excellent service. It's hard to find these days!

FINALLY a plumber that shows up on time, does the work on time, on budget and does it right.
Will, Christian, Evan and Team does an amazing job, is courteous, clean, empathetic and overall the guys you want to want to call the stuff happens. Highly recommended!
Btw this is after 12 calls to Various other companies that are all highly rated that don't get back to you, no show you, ghost you.

When I bought my home there was a quote for the sewer lateral already provider from Avalon, I gave Will a call and he was super friendly and helpful, he got everything going and organized when his folks would come and complete the work, they came, got everything certified with no issues at all, all round a great experience.

We had Zach out at our house today and he was awesome. We've been dealing with an ongoing clog in our line. With (4) kids ages 5 and under we experience many of these scenarios with toys/items going down without us looking- This time around has been quite a lot of work to figure out. Avalon has been patiently and consistently working through the jam in our line. They used great technology by sticking a camera down to show me in real time what's going on. They went above and beyond to get into my crawl space to ensure what the pathway of piping looked like so that way the resolution was thoroughly examined before opening things up. 5 stars all around! Keep up the great work.

Juan was great from start to finish - thorough, responsive, excellent service. And a great sense of humor which was appreciated because plumbing issues aren't fun. The team of Sam and Christian were professional and friendly. I liked that I could pay with a credit card without an extra fee.

William was the only plumber I contacted who directly jump in helping customer. All other vendors just ask me contact info etc but William actually cares about the customer and work and his little one question helped me solved the issue without an appointment. Sometimes it's a very simple common sense and really appreciate his candid response. Thanks!

We used Avalon Services for trenching, plumbing, drainage, water main and sewer installation.  Will and his team were very professional and capable and did every task perfectly while showing great consideration for our busy commercial tenant's operations.  They showed up when they said they would, they completed every step of the operation as described, and billed us accurately as was proposed.  Upon completion, the trenches were filled and re-asphalted as if there had never even been any disturbance.  We would give them 10 stars if possible!  We highly recommend Avalon Services for any plumbing, trenching, and drainage needs!

Will at Avalon was nothing short of great with my sewer lateral replacement. On time, response, communicative and did the work at a very fair price. Would definitely use Avalon in the future.

this company is amazing. not only did they answer there phone on the first time calling with a knowledgeable person. they came right out the next day to inspect and the following day got the job done!!!  I'm sure it was a bear too. Had to replace our water line from the meteor to the house.  Did it with copper piping so no more leaked in the future.
Not having any water to the house is not fun. Thank goodness for this company and there terrific, knowledgeable service.  
would highly recommend.

Comparable pricing, responsive & easy to work with.  Best part, our sewer lateral replacement was performed in a day, with very little disruption!

Awesome job I called they came right out. Unclogged my kitchen sink with in minutes. Great job excellent service!!

I can't say enough positive things about Avalon. I contacted three plumbing companies and each provided an estimate. I decided to go with Avalon and I am so glad that I did.  They are honest, fair and have great customer service (they answered all of my annoying questions).  The team that was sent out replaced a collapsed sewer line for us, they were very professional and great to work with.  The work was of high quality and they did a great job of cleaning up.  The actual cost was on target with the estimate, no hidden costs!  From here on out they will be our go-to plumbing company.

Juan was responsive and communicated with me about arrival time. He was able to diagnosis and fix the problem quickly and cost efficiently. Will most definitely use again.

These guys are great.  Friendly AND competent.  It would not hesitate for a moment to recommend them for any plumbing job.

I had made an appointment in May but I had to reschedule and was able to finally have our toilet installed today. When I first spoke to William he was very friendly and honest. He was quick to respond and charged a fairly reasonable price, very reasonable compared to others. Sam came in today and installed the toilet with no problems and completed the installation in less than a hour.  Sam was very friendly. I would definitely use Avalon again! Thanks Sam and William!

Avalon Services is a very good. They did my sewage repair in a timely manner. All my paper work was in order; I received my City Of Oakland Compliance.
It is a good experience to have someone do what they are suppose to do and not try to cheat you.

Best part: Really smart and concise communication.  This company would be great for an HOA big job because Will would probably explain to the HOA board well.   I had called several plumbers before I talked to Will.  He was the most communicative of all.  He explained what my options were including the most comprehensive way to fix my water heater issues as well as several other options.  So I chose an option and Juan was to come out the next day. He did and that went fine.  They were both very professional.  However there ended up being a mistake with the heater size that was picked up.  There was some compensation after discussion for the inconvenience.  Juan returned the next day with the right sized heater.  The rate was priced for the job and it was for a special sized heater unit that was shorter than the average 40 gallon.  1750.00.  According to my conversations I had with other plumbers, that is about right for a heater that did include the extras and an odd sized heater.  I bought a pan for underneath too.  And Juan did say he did something for me that was to do with the pipe and that was part of the package pricing / job price.  That was nice.  I would use and recommend in a heartbeat.

10/10 would recommend Will and his guys! Will was really accommodating and responsive when setting up appointments and quotes. We had some pipes replaced as well as some work done with our water heater. We shopped around a bit but ultimately went with Avalon Services because they were the most communicative and had the best rates. Sam was the lead guy during these jobs and he was really friendly and helped explain everything in a way for folks who don't know anything about plumbing. Amazing work y'all!

Avalon was quick and communicative. They changed a reasonable price and were honest with their work!

Will and his team were really exceptional and even though this was a job that threw some really difficult circumstances at them, they came through with great work and were friendly, communicative and professional throughout.

We had to replace a huge sewer lateral that wrapped halfway around the building with multiple turns.  It went under a nice finished concrete patio and he was able to sawcut just one clean hole to access the 90 degree under the patio.  I expected some cracks at the edges or some sawcut lines and there were none at the end.   He also had to take up an extremely old brickwork path and they carefully laid the same bricks back down at the end. It was like they were never there.  Totally exceeded my expectations.

We also had a schedule snafu that forced his crew to work on site at the same time as some electricians *and* another excavator and they couldn't use the driveway yet still everyone got along great and even my other contractors had kinds words about these guys at the end too.

Definitely exceeded expectations and I definitely recommend.

Avalon Services is our go-to company for all plumbing related issues.  Will and his crew came through for us when our water main broke recently and he has also worked on our water heater and external hose bib in the past.  

We called them frantically in the morning and they were out the same afternoon to determine what the problem was.  Within 24hours they had us back up and running!  They had to dig about 120 feet of trench (through poison oak and underbrush on a hillside) from the meter to the house and suggested adding a spigot at the halfway point in the line to make it easier for us to water the garden.  

Thanks again, Avalon!  You guys are the best!

He came out and took a look before giving a quote.  Fast response and excellent service.

I had a leak under my sink so I contacted Avalon to have someone check it out. It so happens that the previous owner didn't connect the drain pipe under my sink correctly.  John came and spent a good amount of time trying to reconfigure the piping up to code.  He recommended a permanent solution moving my drain pipe which required a bigger job to be done at a later time.  I scheduled for the bigger job which was to be completed by another guy, Evan.  John arrived with Evan to do a warm handoff before starting the job (which was really nice).  At first, Evan attempted to try to reconfigure the pipes to potentially avoid the big job completely - which I did not ask for, he made this attempt on his own (looking out for me as a customer).  He took some time but was able to figure it out! He Facetimed with one of the owners to review his work to make sure it was up to code.  The owner commended his good work and the big job didn't need to be completed after all.  They could've just moved forward with the original job a received more money, but they were looking out for me and saved me about half the amount I would've spent.  I can tell this company really cares for its customers and treats them like people.  I'm new to the area and I need a local plumbing company I can rely on.  Avalon Services is saved in my phone for any future plumbing needs. Highly recommend!

Christian came to our place to do the kitchen faucet and bathroom faucet. He was amazing! Kind, considerate and very professional! In fact, William who is the owner is extremely professional, I can never imagine going to anyone else hereon out. Just great unit that kept me informed all along. I ended up giving more projects to them. One in a million! You will not go wrong hiring them for projects.

Will is super nice and knowledgeable. We had bath tub clogged issue for awhile. He came and fixed it in 30 mins. He always mention how do maintain a better system. He also helped me out on the weak water pressure issue. By visual inspected and found the filter issue inside the shower head. We also talked about the future plan of changing the water heater between tank or tankless. He made some very helpful suggestions and I learned some new things today. Overall very satisfied result after his services. Most likely going to be my preferred service provider going forward.

Highly recommend Avalon services for your plumbing needs. They are responsive, friendly, and upfront about pricing and details. They did great work for our shower repair, and at a fair price. We will be using them for any plumbing issues going forward and recommend them to anyone looking for someone.

Thanks for being our guide through lateral hell... :) Absolutely top level service, execution, and communication through the whole project. Above and beyond in every way!

Needed a water heater replaced and after talking with Will, he sent a couple of his guys who were in and out. New Bradford White water heater is great, price was great, and service was great. Even more important, they were honest enough to save me $700. I told them I needed a new PRV valve based on a different company's recommendation (see my other recent review), and they confirmed the valve was working just fine. Definitely have my future business.

I've been working on an ADU project for three years, and dealt with many a plumber, contractor, etc.
HAND'S DOWN, Will and his team were the most professional, efficient, cost effective and thorough....my yard looks better now than it did before they got here.
Not only did he quickly repair my sewer lateral (which I discovered late in the project needed to be unexpectedly replaced- yikes-), but he also did sewer clean up from mistakes from the previous plumber hired that didn't pass inspection.
He was my make this problem go away guy, and HE DID IT! We passed inspection within days and I'd been dealing with it for WEEKS.

Thanks to Will and his team...I'm gonna share his info with every relator I know and every home owner who may need to replace the sewer lateral.  SIMPLY THE BEST.

Thank you, thank you to Juan. The nicest guy you could ever have do a repair. Replaced my washing machine pipes because of a leak. Very professional and very knowledgeable.

Will and his team from Avalon Services handled a really complicated sewer lateral replacement for my home in Oakland. They were amazingly communicative throughout, and after they were finished they put everything back just as it was. I can't recommend them highly enough. Thank you again, Will!

Will and his crew were awesome to work with. Amazing, Courteous, Customer Service and a hell of a nice guy.  I am completely 100% satisfied! I called Will, with a major sewer line back up issue, they were at my house that day to try and unplug it. I say try because it turned out to be a major issue. Long story short, Will, worked diligently to get the necessary permit, worked with my insurance company and with the sanitation department, dug a 12' deep trench, ran into unexpected, underground concrete that made the job harder than expected; but Will, and his crew kicked butt to make sure we could use our water and sewer ASAP. I would 100% recommenced Avalon Services to anyone.

Will was very responsive, and professional.  His team completely replaced our sewer lateral through trenchless replacement and installed a clean out, and took care of all the permitting.  He made extra effort to avoid damaging our hedge, even though the work was done in a tight space.

While waiting for the permits to come through, our sewer backed up, and they rearranged their schedule to quickly come and clear the line again, which I really appreciated.

I certainly recommend him.

We highly recommend Avalon services. We hired them to help us with two problem toilets. We were given an estimate based on the conditions known. Were scheduled with in the week. Juan came out and was as pleasant and professional as could be.  Very clear about what needed to be done. Saved us money in that the work that was needed to be done was less than first thought. Real pros!!

Will and his team did a fantastic job to address our sewer lateral fix - easy to work with, reliable, very clear and prompt and do a great job! If you want your sewer lateral work done with a superb experience, hire these guys!

Will is personable, thorough, and does things at a great price. His work is fantastic and I do not see myself calling any other plummer. He is honest and straightforward with what is needed versus what could be done. He is friendly, does clean work, and is speedy.

We highly recommend Avalon Services. Will and his crew are top notch and very personable. We had a septic project that we knew would be a huge undertaking. We had put it off for several months because we were anticipating this project leaving our property a big mess. We even had a few companies tell us they wouldn't do the work. Will instantly put our minds at ease by telling us it would be challenge but he was looking forward to it.

Not only did he show up on time every morning, he and his crew cleaned up and left everything tidy before going home at the end of the day. They had to cut through asphalt, rock and cement, remove fencing and dig up a ton of dirt but once the project was complete, everything was left exactly how they found it. Even though it turned out to be a very laborious project, Will and his crew made it look easy.

We can't thank Will enough for being such a pleasure to work with. All of you folks out there can rest assured this is an outstanding company!

Amazing company!  Will helped my client with an emergency he had. The home had a leak in the kitchen and Will showed up same day to fix that issue and other issues my clients had with the homes plumbing. will use this company again and again in the future. thank you will your the man.

I have had need of Avalon's services twice,  and both times,  Will was responsive and communicative.  His prices were fair,  and he offered suggestions for potential future projects professionally and without pressure.  I will definitely call again for my plumbing needs!

Will and his crew inspected my sewer line and performed a sewer lateral inspection including pulling necessary permits and scheduling the test with EBMUD. Will was always very responsive and was happy to explain and answer all the questions I had. It was one of the easiest contractor experiences I've had. Highly recommend!

I have been working with Will for years and he has always been incredibly helpful and easy to work with.  He has done work on our bathrooms, our sewer line, our water heater, and our sewer lateral when others could not figure out where our leak was!    We even had a problem installing a new vanity and he talked me through it over the phone free of charge (on a saturday!).  He is someone who explains things in a way you can understand and gives you options.  I appreciate him and he is quite responsive.

Will and his team provided outstanding service! He is very professional, reliable, responds very fast and does amazing work. My pipes under my home was leaking and the water created giant puddles under my home. Will and his team in 1 day were able to replace all of my piping under my home. I am an extremely happy customer.  I highly recommend hiring Avalon Services.

Knowledgeable, personable and responsive.  Will helped me inspect and diagnose a drainage issue.  He clearly has a lot of experience and was frank about findings and recommendations.  I appreciated his use of technology to conduct the inspection.  After the inspection, he clearly laid out the options and provided objective advice on what direction to go.  I will absolutely be a repeat customer.

I was referred to Will Feliciano by a friend who is a plumber. My friend told me that his friend Will is the man when it comes to having your sewer lateral line checked, as is required for all home purchases in Oakland and is a matter of negotiation between seller/buyer in your sale or acquisition of a new home. Will laid out the process, his approach, and then provided me with an estimate. He scheduled me into his next open spot, his team showed up on time, handled everything professionally and left my property as if they had never even been there. Best news is that I didn't have to replace the line, I wish I could guarantee that for you in my review, but you'll just have to hire Will and find out for yourself. Five stars.

Will with Avalon services helped me out when I was in a jam. On short notice he came over and installed a new hot water heater for me after mine went out... He was friendly and personable and didn't leave until everything was exactly right. Can't recommend him enough. Thank You!

Avalon was able to solve a complex plumbing problem simply and quickly.  They communicated all the options and educated me on what the parts were and what future changes I could make.  During this, they were socially distanced and masked and made the site cleaner than they found it.   I could not be happier with their service, will use them again, and recommend them highly!   ==John Schmidt, Sunnyvale.

Very good service.  Will was in regular communication with me throughout my sewer lateral inspection and replacement.

I've worked with Will with clients on many homes through the years. His knowledge and experience, combined with excellent customer service has made him someone I call upon and refer out to clients again and again. Avalon gets my highest recommendation.

Our water heater started leaking, and it turns out that it was a very old water heater. The quote we got was a good one and it was held to, the water heater was changed out, and the work was professional. Will, the professional who came to help us, was very pleasant to work with and he knows what he is doing. It is no fun to have to get work done like that in an emergency situation, but it was relieving to know we were in good hands. That was one less worry we had to deal with. I highly recommend this company.