ARS - Neighborhood Rooter & Plumber

We had just bought a new fridge and had it delivered to our house to find out that the water lines behind our fridge were corroded beyond use. We were worried that we were going to be stuck without water but we were fortunate that ARS was able to come out that same day and take care of our problem in no time at all. They were afdordable, responsive, professional and did a fantastic job. I will be using them for all of my future plumbing needs.

Dont do it!  if your repair requires calling a Supervisor.......Don't do it!  My repair required removing what I was told extensive root invasion under my toilet. The supervisor which included two people in addition to the original technician, implied the work would be extensive possibly requiring multiple days to repair. After agreeing to the proposal of $4600, which included a $1000 discount, the technician left for about an hour to get equipment and completed the job after he returned in  three  hours!

In short ARS. charged us $4600 for a total of 6 hours from the technician and 2 hours from a Supervisor. They also cover their rear ends by verifying with someone over the phone that you are in fact authorizing the charge....that you have someone else with your during this approval and reiterate, in writing, the work to be done.

WHEN I CALLED TO COMPLAIN THE MAIN OFFICE STATED THE WORK WAS NOT PROPOSED ON THE AMOUNT  OF TIME THE JOB REQUIRED. WHEN I ASKED FOR A SUPERVISOR TO RETURN MY CALL......I HEARD NOTHING.

ARS is a scam and takes advantage!

Quick to respond but lack of
Quick problem solving ,Where its going to cost you more damage . At no point was there a proper communication to solve the problem (leak) right away  it was left as is, They just wrote down some bs bid report as to what he thought he should do, didn't intent to even quick fix  & didn't even have to do any of the things listed at the end the job was done because it was necessary emergency, my lesson learned is always get a 2nd quote don't call this company call Drain Mob

I absolutely hate sudden water leaks! What a pleasure to find a company who could solve my problem quickly and efficiently - and in my own neighborhood. Thank you gentlemen. You did a fine job, we are very pleased and we will definitely call YOU next time we need plumbing  help of any kind.

I contacted the business for a quote.  I was informed that it was free for the tech to come out assess the situation (leaking toilet) and turn off the water valve (it seemed to not fully turn off) then a quote would be provided for what needed to be fixed. The tech came out turned the valve off then provided a quote on what was needed to fix a leaking toilet. He went on to try and charge $100 for turning off the valve. I informed him of what I was told before he came out. He called back to the main office to confirm and ended up saying we didn't need to pay anything. I did end up still tipping him $50 for his services. Later that day I received a text message asking for a review.  Then another that I am sure was sent to me on accident saying I was a bad customer with bad habits. That was completely untrue.  We were more than friendly and accommodating. He also was servicing a guest bathroom that is never really used and cleaned frequently.

Had a clogged toilet on a Sunday morning and was afraid it would get worse and spill over. Fernando to the rescue! He came out with minimal notice did A quick inspection and tested a few things. He was friendly and informative. This business is locally owned and is convenient6 located in the South Bay.  Highly recommend this company.  Thank you, Fernando. Your help is appreciated!!!!

You don't ever want to hire this Plumbing and Drain Service!  Minor repair in the bathtub faucet, which just needed to change the valve stem and handle.  The faucet had been leaking.  They came out the next day and when I showed Eduardo what was wrong, I asked how much and he  called his boss to find out the price.  I nearly feel off my feet when he said it would be $375!!

They never want to give a quote on the phone or ahead of time, they claim they must see it and then they quote you.  But to change a valve stem that only costs about $20 at Home Depot, doesn't mean that you have to pay a fortune to get the labor part of it done.  I told Eduardo that he can tell his boss that I won't need their services at that ridiculous price!

Had a gas line leak and these guys were the only ones, of the three places I called, to be able to actually show up the same day, give me a reasonable price and start the repairs the same day. Even though it was a two day repair process, I was able to use my gas stove that same evening that I called. So I really appreciated that. The workers were all super friendly and helpful and I would definitely use them again.

Fernando and his assistant were very professional.  They delivered a superb work and followed exactly the work plan that we agreed upon for a very reasonable fee.

We are in the process of selling a house and had to correct a couple of plumbing discrepancies identified by the buyer's inspector.  We had to fix the issues before the appraiser comes the following Wednesday. We received the report on a Friday.  Started yelping that evening and received a couple of automatic responses ARS was the first to send a real message followed by a phone call.  

Fermando was very professional in terms of his presentation, cost estimate and his work proposal.  He understood the urgency of the need; he started and finished the job as planned and promised.

Fernando at AR plumbing is absolutely WONDERFUL. We had a leak from an upstairs bathroom down to our family room and kitchen. I called 5 different businesses and Fernando was the first person to say I can be over whenever you're home.   From the moment he came to our door he was polite, professional, competent with his profession and communicated the problems I had with the leak so I could understand how it happened, how he could fix it and what it would end up costing.  He encouraged me to contact my insurance company right away to make sure we were taken care of and if there was a different company the insurance company wanted us to use, to just let him know. Now let's talk about his workers. They showed up on time, every day and were very professional, polite and very hard working. I never felt like the job was dragging on or had doubts about the quality of workmanship. Fernando has very knowledgeable people on his team who were able to answer any questions I had and they would communicate my concerns with him so he was kept in the loop at all times. I can't thank AR Chula Vista Plumbing & Drain Service enough for their hard work in our home. From start to finish with this project, Fernando made the whole situation easy and accommodating for our family and I am so thankful for his time and help. I highly recommend this company to anyone looking for quality work at a fair price as well as will be contacting them for any future plumbing repairs or upgrades we may need.

We have a 58 year old house and over the years have been experiencing slow draining and back-ups in the two bathrooms (toilets, tub, shower and sinks). This time the back-up was really bad. Water would not go down. Contacted my plumber but found out he had moved out of the area. Called a couple of companies my son worked with but they were too busy to come out. I got on Yelp and did my research and contacted AR-Chula Vista Plumbing and Drain Service. Fernando (the owner) answered my call right away and was out to the house that afternoon. He did a thorough evaluation of the situation. He was very meticulous on tracing the sewer lines and utilizing the camera to look inside the pipes. Turned out we needed all the sewer pipes replaced from the bathrooms to the street. A huge job we obviously were not expecting. Fernando was very professional and explained in detail what was going to happen during the repairs. He is very personable and easy to communicate with and stayed in contact with us throughout the entire job. He has the best crew! They prepped both the inside and outside of the house which was a challenge at times because there was a major rain storm that hit for about 3 days. They put up pop-up tents and tarps and ensured things were cleaned up every day. I have found my plumbing company and highly recommend that you contact them for all your plumbing needs.

Fernando from ARS was great. He came fixed the problem, was upfront about the cost before he began work and there were no hidden fees. I will definitely be using him in the future.

Excellent customer service! I called because my outdoor faucet had a leak & Fernando immediately came to the rescue! He is very professional & knowledgeable, he's super friendly, patient, & has alot of experience. I recommend this plumbing business to everyone! 10/10

I have used 4 different plumbers and I'm used to being cheated so I waited to post this review. I've been cheated extensively by Bill Howe plumbing and Elite Router! so I'm super cynical. This company has been fair efficient and decent. My tenant's toilet kept clogging. ARS came and sold me some $1500 drain flushing extravaganza that I was and still am doubtful that I actually needed. That said, it did not fix the problem so I did not need that $1500 fix . However here is why the 5 stars. Since that expensive Fix that didn't work, I have had ARS out here 4 or 5 times including night and weekend emergency . They have come without question and without charge. In other words they stood behind their work. The workers are clean and polite. I'm especially pleased with Cole and Scott and Bill. They've been super helpful and I don't feel that the other than the $1500 sewer flushing that I didn't need, they don't try to shove other alleged phony expensive fixes on me. I would also add that the receptionists and dispatchers are helpful and efficient and polite.   They keep me apprised of the appointment status and go out of their way to be helpful. I might change my review in time but right now no one is more surprised than me that I'm giving them 5 stars. I'm 75 and a woman -- I'm used to getting cheated but I actually am pretty happy with this company although I still doubt I needed the $1500 drain flush.

I had a disastrous event when my water heater blew up. Luckily Acacia's staff came and provided with a timely repair and I was able to take hot showers again!

Without these professionals at their craft, I would still be freezing in the tub.

Fernando came out same day as call and fixed the plumbing under my kitchen sink. He is honest and friendly and the price was right. I highly recommend ARS and will call them next time I need a plumber.

Fernando was awesome! Came out immediately and took the time to find all possible issues and then corrected them - no up charges, just great service.

Hired to uncap a sealed gas line for hooking up a new clothes dryer. Arrived quickly after the dryer was delivered and completed the installation despite the dryer missing a neccessary adapter for the gas line.

Very Helpful in analyzing my leak problem. Did not do the unnecessary repair and was very honest during the visit. Would recommend for future problems.

They came to repair a leak and did a great restoration that repaired water damage. Also found underground deteriorated drains and sewer pipes. Complete bathroom update repaired and restored all damaged flooring. Now everything is done and way better than new.   Thanks to Fernando and crew.

If there is an adjective worth labeling this neighborhood rooter service/drain expert, I would not short change because of three reasons:
Ethical, value driven, and relationship builder.

Ethical employees keeps the culture and mindset of work ethic which reflects true sense of the word neighborhood.

Value driven business owner Fernando created a language for me, a paying, stressed out client-neighbor who needs no B.S. assessment and not influenced by commerce. Fernando truly show the sincerest concern to a fellow human being with safety and security in check.

Lastly, ARS and it's culture of neighborhood relationship builder creates a sense of belongingness that words cannot express how rare it is to find a lasting relationship in business and customer service.

Do not waste your time looking through YELP. ARS will deliver the most humane, professional, and neighborhood vibe. Thank you Fernando and ARS staff.

We Called 3 times and made appointment 3 times and nobody showed, we were stuck waiting for 3-4 hours each day

Plumber responded quickly to Yelps request.  I responded back for his earliest appt he stated...6am-8am.  Well, 8am rolled around and no show and/or message.  Oh well..

ARS was fantastic. My whole room was flooded on a Sunday night and Fernando was able to come within the hour. He was very knowledgeable, fixed our issue and even came back the next day to make sure everything was running properly. He even rechecked everything to make sure nothing else was wrong. That was after I had payed him and had no reason to come back. The customer service by itself was amazing, especially in a time where I was stressed. You wont be disappointed!

Today I inspected the work that you performed at Crest Cafe. My first reaction was WOW! I have never seen a more professional job in my life. Needless to say I was super impressed.  A forensic scientist looking at that wall would never have known there were two ugly holes in the walls there. Great Job!

I will absolutely call Fernando from ARS Neighborhood Rooter & Plumbing again and will recommend him to others.  He is communicative, kind, honest, and skilled.  I sent a message requesting a quote at about midnight and he responded by 8 AM the next morning.  He came to my home and repaired my toilet before lunchtime that day, charging exactly what he quoted and getting the work done quickly.  When I called later that day about a subsequent problem he was back within 20 minutes to fix it, and everything's working as it should now. Thanks, Fernando!

I had my jammed garbage disposal fixed..the technician, Robert, arrived on time, he was very courteous and professional. Overall it was a great service and I would definitely call them again.

Had a great experience with Agape Restoration! They came to the rescue when our house had a major leak below the house for almost 2 months! Fernando was great to work with, professional and got the job done at our home for a wonderful price. We can't thank them enough!