Janelle O.
08/12/2013 12:00:00 SA
I called Just Plumbing last Tuesday and asked if they could come to my condo to provide an estimate to fix my leaking shower. The receptionist was nice and said that Tim (I think that was the name) could come out and provide an estimate and scheduled a window of 9am-11am last Thursday. I stayed home from work that morning to meet with the plumber and discuss the issue and estimate.
At 10:30 I had not heard from them, so I called and left a message because I wanted to make sure the plumber was not having any issues getting into my building. I received a call back immediately. The gentleman sounded confused and said he was just returning my call. I told him I called because I wanted to make sure that he knew how to get into my building for my appt this morning. He asked (again sounding very confused) what the issue I was having entailed. I told him my shower is leaking and I need an estimate to fix it. He tells me he cannot come out to my condo just to provide an estimate - that is a waste of his time. I tell him that's very interesting because I called and made this appointment window, which has now lapsed, for that very reason and have now been home from work for 2 hours awaiting his arrival. Apparently it's okay to waste my time? I told him I specifically asked the receptionist for an estimate appointment. He told me she's not a plumber and can't really give me that info. Your receptionist can't schedule appointments? Then why did she? She surely didn't give me any other info outside of a time slot which apparently vanished into thin air after we got off of the phone.
Anyways, I understand miscommunications happen, but any point during this call some sort of apology for the confusion would have been nice.
So, we chat on and he says that he charges $85 an hour and it will probably only take an hour to fix it so he can just come and fix it. I tell him that's fine, but I still need to identify what parts are needed so that we can estimate those for my landlord and that we may be able to order them under the manufacturer's warranty. He says I probably just need a new shower valve so if I send me photos of the shower he can try to see what parts I need and how much they will cost. I immediately text him images, per his request, but do not get any confirmation back that he's received. I follow up with another text to confirm receipt and he says that he is trying to get a price on parts right now. I tell him I have some additional bath specs from my building manager that might be helpful and that I can email those to him. He sends me his email address and asks is it kohler. I tell him, no, but that I have emailed him the specs, including the manufacturer.
I have not heard anything back since. So, thanks Just Plumbing, for wasting my time and scarring my faith in customer service.