To make a long story short: I call Gus because I thought, while drilling, I had hit some wires. I called him around 7pm Monday night, he calls back right away. +1. He asks a bunch of questions, really trying to understand what happened and said he'll come to check it out (I live all the way in Fremont, and he was still okay with coming.) +2 He gave me a time frame, between 9am and 10am and he showed up on time! +2
He takes a look and called me up every time he was going to do something and what he discovers is a nail from the otherside of the wall, piercing two wires. He's pretty indignant about it, saying that this is definitely the builder's fault, they put up these houses so quick, that they missed the wooden beam and hit the wires instead. He said it was a pretty dangerous situation and said we should get this fixed rightaway. He said he could do it, but we should go talk to the owner or the housing people because they ought to take care of it. What an honest guy! He definitely could have fixed it and charged us like, $500 and went on his merry way, but he actually took my brother (who was at home) to the leasing office to show somebody what had happened.
I cannot write a better review than this - honest, professional, knowledgeable - just great. Thanks Gus, for saving us money and probably our lives!