Jason S.

1/22/2023

Excellent job very informative and knowledgeable definitely recommend thanks Kyle and crew for tree removal

Shelly M.

3/23/2022

Scheduled appointment for an estimate to remove numerous trees and bushes prior to taking occupancy of our recently purchased. home. This company had a great rating, response time, and I could wait to fit their schedule. Received a confirmation call from the arborist the day prior and received a 3 hour window for the next day. I cleared my schedule and waited, and waited and...you get the idea here. After a 4 HOUR WAIT with zero communication, I moved on with the rest of my day. Finally got a call after 4.5 hours saying the arborist had tried to reach me all afternoon today AND yesterday and could they reschedule! Not JUST no!

Chris L.

7/13/2022

Update- We finally received a call from a company representative. She was very professional, apologetic and refunded our cost to make up for what happened. Even with that gesture I would still not use or recommend this company in the future. Considering how may times I had to call, the number of times I asked for resolution, the gesture while appreciated doesn't change my opinion. This could have been addressed if leadership or the owner had contacted me. His/Her choice but this is the cost of treating customers so poorly. I had already filed a complaint with the BBB as they do not deserve their current rating. Avoid this company.

Leyauna D.

04/07/2023 12:00:00 SA

The trees were butchered not trimmed. The crew did not follow the path of the pictures or what I talked to your Arborist about. I asked the crew leader about the process of trimming the trees before they started and he assured me he had the pictures and was going to trim the tops and sides, then remove the extra weight as needed within the trees. NOT even close. They were not trimming the top and sides instead the trees were being butchered from the bottom and interior with out a hint of what they were doing, they did not touch the top until I told them several times how to trim the tree. That was too late for the trees and the one in the back was still not trimmed on the top properly now it is top heavy with no good center brush. Your company may need to change your name, being called Tree Pros is not how I see your work. How is it that if I am paying to have my trees trimmed , asked or explained how I what them done , and yet my wishes are not granted. I am so disappointed, I am sure that you do not care about what I feel. Hopefully some one there will learn how to trim a tree and pass it on to the rest of the crew. My trees suffered the price of a crew that is not trained properly, do not listen to the customer because they are doing it their way. They did not ask me if I needed or wanted them to make adjustments during or after. They were in a hurry to leave. The only reason part of the tops were cut is because I had to go out there several times and tell them - I explained to them how I wanted it done and it fell on deaf ears... Imagine your cutting someone's hair, it needs a trim the ends of your hair are trimmed to the desire length before you proceed to shaping the rest of the haircut, you do not start by shaving the scalp and expect it to become a desired trim, if I wanted my hair shaved off I will buy a razor and do it myself. Asking me how you can improve, everyone should take a course in communication and learn how to TRIM a TREE..

I am in Apache Junction, Arizona, not San Francisco

Y O.

09/07/2022 12:00:00 SA

Hired them and they did an ok job. Wish there had been more communication. Feel they were in a hurry to finish the job and leave. Not nearly enough cut. Then they will wear you out calling you to try and set up another appointment. Ask for my number to be removed but still getting calls. There is better out there for less $.

Mike M.

05/12/2022 12:00:00 SA

I called Tree Pros because I wanted to reduce the water usage in my yard. The I'm an arborist, not a salesman... then gave me a polished sales pitch on buying a $3000 irrigation system. I basically wanted to replace my water guzzling backyard plants with indigenous, desert plants. The arborist wanted none of that talk. He recommended a few replacement plants. I'm assuming these plants would be water guzzlers because he said, since his work is guaranteed, he wouldn't plant the recommended plants until we put in his new irrigation system.

I gave two stars instead of one, because of a previous experience. Tree Pros did a good job removing a dead lemon tree from our yard a few months before. it was a quality, albeit expensive job.

Lane D.

4/23/2022

I recently had a tree removed from the front of my house that was posing a danger. I have used Tree Pros in the past and had been very satisfied. They came to my home very quickly and removed the dangerous tree.
The only issue I had was that the stump was left there. They came back and removed only half of the stump. I was upset by this, but initially they ignored my request to remove the rest of it, until I received a text by the company to inquire if I needed any more work done. When I explained what happened the previous year, they immediately responded and not only removed the remaining stump, but two others that were there previously at no charge.
They did a fabulous job and regained my trust and business. For a company to go the extra mile, and take the time to remedy the issue, I know I can trust that they will always do a great job.
Thanks, Jason, for making things right !

Paloma S.

11/16/2022

Never use this company under any circumstances they are liars!!! Wish I could give NEGATIVE stars. They are not deserving of even 1.

I Originally contacted this company in April 2021 after my neighbor recommended them. An arborist was sent out and gave me a very reasonable quote (which was comparable to my neighbors) which I paid half that day and was set up for service in a couple weeks when the crew came out to do the job they told me it was too hot to cut the trees and we should wait until winter time. I agreed with their assessment and a supervisor was sent out to confirm. January 2022 I set up for another estimate and was given a fair price to which I agreed again. 14 hours before they were supposed to come cut my trees I was called and told that they Had underbid the estimate and it was going to be another $3600 to do the job. I told them this was unacceptable and I would like for them to honor the bid they gave me TWICE for this job. They never showed up. I contacted customer service with tree pros and was told I would get a callback which has not happened after several days. If I could give this company negative stars I would. Please steer clear and do not use this company under any circumstance. They lie and do not uphold their end of the deal

John M.

10/27/2020

From start to finish, Tree Pros is absolutely THE BEST!!! Kyle Thoma is the arborist who came to my house and was SO knowledgeable and informative. I had a 40 foot jacaranda tree removed from my very small backyard, as it had taken over the space of my home and my neighbor's. The crew who removed the tree was finished in about one hour (which totally amazed me!) and their clean-up was to perfection. Trust me, I'm extremely picky!! Customer Service reps were a dream to work with . . . very helpful and responsive. I would NOT hesitate to recommend this company for any of your landscaping needs.

Paula A.

12/15/2021

I could not have had better service. We had a very large 70 year old Aleppo pine tree that did not make it throught the hot summer last year.
I was very concerned that a monsoon wind could possibly blow it down and possibly cause significant damage or even kill someone.
The tree was over 60 feet tall. They removed it using a crane and did all the clean up in less than 2 hours.
A very professional service by a very professional company.
Highly reccomended.

Mike A.

08/11/2022 12:00:00 SA

Back in February I contacted Tree Pros to cut down a sissoo tree & have the stump ground out. They said it would be a few weeks until they could take care of it and then it would be a couple more weeks to have a crew come grind it out. I had no problem waiting to have it removed.

It was March when the crew came & cut it down. The crew was very professional and fast. The tree was at least 40 feet tall. In a couple of hours it was down & cleaned up. Later that day, an arborist showed up to treat the stump. He made some cuts in what was left of the stump and a couple of roots visible on the surface. He sprayed a poison that he assured me would kill off any sprouts that would pop up later. Well, it didn't work. As you can see by the one photo, the root on the surface with the cut in it was where the arborist did a treatment. Two feet away a sprout has popped up. There were a few sprouts that would pop up here & there. I would pull them as they would come up. I left for a little more that a week & as you can see from the other photo I now have a small forest coming up in the back yard.

I contacted them to have an arborist to treat the ones that have now appeared since this is more than I feel I can do myself. The arborist acted like he couldn't be bothered & said it would be $800 to take care of the problem. He told me to expect a supervisor call back.

I waited 2 days for the call back. None came, so I decided to call them about the issue. Someone said I would get a call back by the end of the day. No one did, so I called & left a message since all I got was a voice mail. This was on a friday. They did call me back & said some one would call me Monday morning 1st thing. No one did. I called them Tuesday at 3 because no one has called me back. Each time they have apologized about not getting a call back. When I called on Tuesday, they said they have scheduled a call for me Wednesday at 10. You guess it, nobody has called.

I'm am done, their time to fix this problem is over. I am seriously considering legal action. I would've left a zero stars if I could've, but Yelp won't let me. I highly recommend do not use this company. My next step is I'm filing a complaint with the Better Business Bureau.

Kriste M.

9/14/2022

I really wanted to love this company - the google reviews are stellar... I also think they are filtered; I wrote a google review the other day and it's nowhere to be found.
I contacted Tree Pros to remove 2 trees and trim one. I had an arborist come visit and was given a verbal quote. I was anxious to get the process started, and after a few days called back to see when I would be getting a quote in writing and would be able to schedule. I was told they had not received the quote from the Arborist and he would be contacting me. A few days after that, the Arborist called and asked do you remember how much the quote was for? I told him and he found it. He then stated that he would need half the quoted price upfront to schedule. I gave him a credit card and have been attempting to schedule since. I have emailed, called (several times) and texted with no response. It appears they are always assisting other customers. There comes a point when you have to stop taking incoming calls and return the ones who have left messages... I have asked for a refund and have not heard back about that either.

Marissa S.

10/21/2021

Called from a google search - they sent someone to give us a quote to cut down a tree in our backyard. Quote was a great price. They arrived - tree was down in 1 1/2 hour. They returned 2 weeks later to grind stump. All the workers were amazing. They were very thorough. We are thrilled with the experience. Call them - we won't use anyone else. Thank you - Tree Pros. You are the best of the west!

Jon H.

09/10/2021 12:00:00 SA

Loved their service! From start to finish - friendly office, timely estimate, efficient tree-trimming & removal, value pricing, and they cleaned up after themselves. That's a big plus for me. I wouldn't hesitate to use Tree Pros again in the future... and I will.

Jd E.

7/21/2022

Tree pros is hands-down the best company I've ever had the pleasure of doing business with. They've earned our business for the remainder of my life with my most recent experiences with them. I had my irrigation system replaced as well as the valves earlier this year. The original job was done perfectly. Nick was on site and explained everything that would be done and how we would proceed. The new Hydrawise unit was amazing and I was taught how to use it and set it up that very day. I was promised that if we ever had any problems with anything to reach out. Well, we left for vacation and came back with a pressure issue on the water flow in our house and irrigation system. We had a plumber come out who changed the main line valve and went on his way. We continued to have pressure problems so we contacted Tree Pros who promptly sent Nick out to address the problem. He worked through every possible cause of the low pressure. He explained how everything work and why it may or may not be a cause. After checking everything, he determined it wasn't being caused by the irrigation system. Nick went above and beyond by offering to check the main line. I was so incredibly thankful that he did as he found the main valve to the house was practically closed and thus the cause of our water pressure issues. Nick spent an hour at our home diligently looking to get to the bottom of our water pressure issue. He could've stopped at any point as his company's work was not the problem but he didn't. His kindness and willingness to help a frustrated homeowner was a breath of fresh air as it's a rarity these days. Needless to say, he turned the water back on and boom, problem fixed! Stress relieved. I cannot say enough that if you have any irrigation or tree needs, you absolutely must have Tree Pros out to get the job done right.

Jennifer H.

4/19/2022

This is our second year using Tree Pros and they are quite good. Tree Pros contacted me as we were nearly at the year mark since having our trees trimmed. Pete came out and provided a fair estimate both for trimming our two large trees and soil injections.

Within a couple of days I revived a call to schedule the tree trimming and soil injections, they are done separately, though I was lucky enough to get them done the same day.

The night before the appointment date they call with a three hour window of when the service will occur. My frustration is with the fact that the gentleman for soil injections came an hour early and for trimming two hours early. Luckily I had taken the day off, but I nearly missed grabbing the door for the soil injection gentleman because I wasn't expecting him. No one called me ahead of time to let me know there was any change in the schedule.

I am still giving Tree Pros four stars overall. They do do quality work and are reasonably priced and do try to fix issues - I just wish their time estimate was a little more accurate! It would help greatly! I have already submitted this concern via email to the company in hopes they can work on this one.

The crew for trimming took care to remove our solar lights and put them back in place after the work. They did a great job of cleaning up all the debris and hauling it off which was a plus!

Karen H.

7/28/2021

Beware bait and switch! Bad business . Stay away don't get ripped off! One star because there was nothing less.

Cindy W.

1/15/2022

Piss poor services sold to say the lease! Put some Urea (piss) injected in the ground where he could get it, which was in very few places to depth. And give a gallon of cheap fertilizer you can purchase at Home Depot and charge $250 and told to pour a little from the gallon around the tree 1once a week and water!! After all that I should have received a tube of KY jelly as well for the ******* I just received..
Buyer beware.. ask questions of what services they are preforming and products using explicitly!

Jim J.

02/06/2022 12:00:00 SA

Couldn't be happier with our arborist (Kyle), and project lead (Ricardo). I have used Tree Pros now on 3 separate occasions. My most recent engagement with them was because I had a 75+ foot sissoo tree that was partially uprooted from the recent wind/rain storm. It was right on my fenceline and being propped up right next to another sissoo tree. It was a rather complex job given the size of the tree, but Ricardo and his team were highly professional. They left the work site spotless and even made sure my neighbor's side was clean for them. I highly recommend Tree Pros. On my first project awhile back, given the size of the project, I interviewed 7 tree companies and ultimately decided on Tree Pros. They did not disappoint then either!

Chris S.

06/10/2022 12:00:00 SA

I would highly recommend Tree Pros. They have incredible employees. Everyone from the arborist to the labors did amazing work. They were professional and respectful from start to finish. They cleaned up after themselves. It took all the worry and stress from my elderly mother. The company did exactly what they said. They explained it would take four hours to trim her trees and it was done. The next day they did stump removal. Oh my gosh, I have NEVER seen such a well organized company. If Mom needs to have her tree trimmed, these are the people she'll call. I've never seen a yard cleaned up so fast. I personally would give each employee 10 stars!

Deni G.

02/02/2021 12:00:00 SA

***Make sure you read recent reviews, not overall*** wish I could give 0 stars. I don't even know where to start with the terrible customer service, but here's the long story short- had 40+yr old pine trees in the backyard, the reason we bought this house! They needed trimming before monsoon season we were afraid some branches could break. Nate comes to our house, wants to talk more about how he's married to the owners dtr than our trees, but convinces my husband along with the trim we should fertilize the trees. They come out and trim hardly anything, my husband talks to the guy here and the guy here says he can't trim more or it will kill the tree, but they fertilized. My husband expresses to the girl at followup we aren't happy because it hardly looks like our trees were trimmed and we paid almost 4k. A month or so later one of the trees starts to die, we call and call and don't get anyone calling us back. FFW months later they send Jimmy out to look at our tree. He stands there and says he would never recommend someone trim or fertilize these trees in the summertime, as if we were supposed to know. They are the tree pros so we took Nate's advice. But then when we say the tree died from their service he says prove it and left our home. Now all we are asking is for the tree they killed to be removed and they are refusing. So, 4k later we have barely trimmed trees we will have to take care of through someone else and a dead 40yr old pine that we will have to spend more money on to have removed. Don't expect any reasonable follow up. It takes weeks to get a call back if you have any sort of issue.

Michael T B.

09/11/2019 12:00:00 SA

I have been using Tree pros ..the last 9 years.
I have had several.. arborist ...ROBERT has been
By for the best ...he knows the business ...
AND, BELTZAR AND HIS CREW..are # 1..
Adam as well..the other 2 men ..great!
Did a fantastic job, trimming , cleaning , And
Going way beyond there duty ...cleaning my neighbors backyard ..on both side of my house
And my Neighbors house behind us as well..
Cannot thank the CREW..ENOUGH...always ask for them...
A huge thank you..Definitely a 5 star review

LAVEDA

Michelle L.

01/10/2022 12:00:00 SA

So this place used to be amazing and Anthony was so knowledgeable. However recently no one will return my calls and they don't even answer their main phone line. I even sent them an email with no response I'm wondering if they went out of business??

Denise G.

11/10/2021 12:00:00 SA

I recently had 3 large Mulberry trees, 2 large Citrus trees, and one very large Ash tree in the back yard trimmed. I want to take this time to let everyone know how pleased I was to have Tree Pros do the work. We were very well informed on how our trees should be trimmed by Paul the Arborists from Tree Pros! I would like the owners of the company to please acknowledge Humberto Mesa and his crew for the outstanding job they did in front of there fellow workers!
Thank you again!

Jim J.

04/10/2020 12:00:00 SA

I'm not sure what to make of this situation, or if my encounter was with someone who claims to be affiliated with Tree Pros and was not.

Four years ago I got a quote from this company for tree removal when I bought my current house. I initially agreed to have the work done by them and used my credit card to put a $500 deposit. Later I was called back and there was a bait and switch game, with the price now changing to significant more. I said no to Tree Pros doing the work, and they said the would refund my deposit. Well, weeks pass and I called the company multiple times, with no refund in sight. I took the issue up with my credit card, and though I'm not sure if the credit card ever got the money back from Tree Pros, I received the money back on my credit card (not sure how credit cards exactly handle this).

Here I am four years later having had no dealings with with this company. I get a random call from a man identifying himself as part of this company (can't recall the name) saying we will be out to your property tomorrow morning. Throughly confused, I said no and hung up. Thought maybe this is a scam call trying to confirm personal information ( however the caller did have my name and address already- and my name is not tied to directly tied to my phone number since I'm am part of a family plan- Spammers usually ask for one of my family members when they call).

The next morning another two calls that I let go to voicemail, this is Nathan with Tree Pros... I will be arriving in 15 minutes. No one ever arrived at my door.

Just wanted to put this odd occurrence out there, in case it happens to anyone else. Also I figure my original encounter with Tree Pros was bad enough, and if they are anything like they were four years ago, stay far away.

Jennifer H.

12/28/2021

Tree Pros did an awesome job on our backyard remodel. Our yard was previously 100% small gravel and now we've got an irrigation system, grass and a few small trees and plants! The staff was friendly, their pricing was fair and they stand behind their work. We had a small portion of the new hard sink a bit and they came out and fixed it w/ no hassle! Thank you!

Mike F.

9/16/2017

I chose Tree Pros because they had a certified arborist come out to quote us on the trimming of a large eucalyptus tree. He was knowledgable and informative. He gave us the option of having the tree trimmed or having it cut so that it will restrict it's growth so that it won't get too big. We chose the basic trimming as we like the large size. He explained that they would trim the long branches, remove the cross-branching and get the limbs off the house.

I got another quote for $100 less but did not go with them as Tree Pros' arborist mentioned crews who come in and just whack away at the tree and take everything. I definitely did not want that to happen!!

Well, I should have paid the other company $100 less since the crew at Tree Pros were obviously not in alignment with what the arborist told us. They came and whacked away at the tree and took everything. I really think the guy quoting you the job should be present when the work crew comes out. If he was there perhaps we would have gotten what we asked for. Instead, we got huge branches cut completely off not just the cross branches. I'm so sad about it that I can't even look at the tree. Perhaps they were doing the growth restricting? I'm not sure. But I am sure that it wasn't just a trim. In the end, the tree will be fine and it's still healthy but I'm so sad to lose so much of it. And bummed that I spent the extra money that I paid to avoid exactly what ended up happening.

On a positive note, they did an AMAZING job of cleaning up after the job. The yard looks better than it ever has with no leaf or branch litter. Very professional on that aspect of the job.

Kell 4.

3/19/2021

From start to finish it was an all around great experience!! I wish I had taken before/after photos. Kyle was extremely knowledgeable and helpful. He offered suggestions but never made me feel like I HAD to do what he suggested. The crew that came out arrived exactly on time and did an amazing job. I usually trim my own trees but some were just too much for me to handle with a broken hand! I'm glad I broke my hand because there's no way I could have accomplished what they did. I had several Palo verde trees thinned out, 1 chopped down, and 2 very large ironwood trees trimmed/thinned/shaped. In addition I had several trees receive soil treatments. The crew left my yard as if no one was there. Everything 100% cleaned up. I am very happy and would recommend anyone to give them a call!

Saylor G.

5/14/2021

I've used this company for four years now. They are very accommodating, reasonably priced, and thorough. Estimates are provided quickly and on the spot. Most recently, they arrived in masks, reviewed my needs and cleaned up in no time. I strongly recommend them and will continue to use them.

Marcia F.

8/30/2021

Tree Pros are definitely Professionals when it comes to yard and tree services. We had 2 Queen Palms that had passed away due to a bad irrigation system. Kyle came out and was very knowledgeable and explained everything I needed to hear on how to maintain the remaining palms. He provided us with a reasonable quote for a new irrigation system and replacement for the 2 palms. All in all the work was complete in less than 2 weeks! Thanks again!

Elizabeth S.

12/10/2021 12:00:00 SA

We have dealt with Tree Pros for three years now. The staff is always friendly. Every time they have been prompt on time and the quotes came in fair and after the service was done the cleanup was excellent. We have three palm trees they have skinned and pruned. I would recommend Tree Pros service to anybody they are excellent!

Anonymous A.

02/09/2022 12:00:00 SA

Way over priced. I had them give a me quote to trim my big ficus tree. What they were going to charge me $900 dollars to do, I hired Tree Daddy to do it for $250. It looks great. I'm so glad I didn't waste my money with Tree Pros!!!

Prescott P.

05/09/2021 12:00:00 SA

Had to have them redo the work since they barely bothered. Sold me on expensive fertilization of my trees, then one died within the year. After all that, they kept calling to solicit further business. Became very irritating and I finally told them to never contact me again. I will not be using this company in the future and do not recommend them. Constant upselling and shoddy work.

Maru A.

10/03/2020 12:00:00 SA

The reason I can't give 5 Stars is more personal, than the business itself and company personal. I was hoping for a quicker turn-around time. But, they are very busy and my schedule is fluid and can change quickly. So...

I found Tree Pros on HomeAdvisor. And, even though I was on hold for 13 minutes (via the HomeAdvisor network), after I hung up, a representative called me back within 2 minutes. We got a date & time set (48 hours) for the estimator to come out and give me a price for cutting down 1 Willow Acacia, topping 1 off with a bit of thinning, and trimming another Acacia, which was accomplished 7 days later, for $500.00. A GREAT price for an AWESOME job.

The crew showed up 1.25 hours early :), asked a couple of questions and went to work. Asked a couple of questions to make sure everything was being done the way I wanted it. They handled everything, including clean-up in a polite and professional manner.

Great Job, guys. Thanks.

Beth S.

3/25/2020

A year ago we called Tree Pros and they did a great job for a fair price.

This year we have been calling and emailing for the last 2 months trying to get an estimate. They have promised to get back to us with an estimate within a week THREE DIFFERENT TIMES.

At this point we are done. No customer should have to wait two months to get an estimate to trim one palm tree with an easy access road.

Thomas V.

7/26/2020

Ricky Nelson said you can't please everyone, but what the hell did he know?!? Lonesome-town wash-up...

Third time using them on third separate location. Clean, punctual, efficient. Well done!!!! Will continue to use and refer!!

Jonathan H.

6/30/2020

Business must be good because they had to re-schedule our appointment twice, after calling them to ask why they weren't here. The 3rd time the guys worked hard doing the trimming. Did a great job with clean up.

The 2 stars is that we had to go out & trim branches that were hanging over our fence!

Disappointed at best.

Hope D.

5/13/2019

Tree Pros have done trimming and tree removal for me. The crews are well-trained, safe, polite, and clean-up after themselves.

When they finish grinding a stump, you can't tell a tree ever lived there.

They are not the least expensive option, but I believe they are the best in the area.

Alex B.

7/15/2020

First time using Tree Pros. They did an amazing job on our backyard trees. First meeting was an inspection, I learned a lot about the health of our trees and what we need to do to ensure they thrive. After hedging them they cleaned all the debris, most of which landed in our pool. I would highly recommend them. I have posted before and after pics.

Michael A.

09/02/2020 12:00:00 SA

They did multiple jobs from cutting down my palms, stump grinding and planting a new citrus tree. All of the services were done well, their employees were professional and the entire experience was very pleasant. I highly recommend them!

Joshua J.

5/21/2020

We have used Tree Pros for 3 years appreciate their straight forward, honest approach. Kyle was on time, incredibly friendly and easy to talk to about our questions, needs, and budget.

David B.

07/10/2020 12:00:00 SA

I would recommend this company to anyone! From the intial estimate and meeting with Robert all the way to scheduling with Jody. The price was great and the customer service even better.
Thanks for making this an easy experience!

John M.

01/02/2021 12:00:00 SA

Tree Pro's did an excellent job in meeting all my tree trimming and feeding needs. The Arborist was timely, friendly and knowledgeable.

I will say the price estimate was a bit on the high side but now that the trees have been trimmed the look great and should do well through the summer Monsoon weather.
They also did a very good job of feeding the trees and making sure there was plenty of coverage for the roots to get adequately fed.
I would recommend them to anyone who has trees they want to keep healthy and alive.

Garrett S.

02/07/2021 12:00:00 SA

Fraudulently charged credit card for $650. They have been avoiding returning calls back. Filed dispute with credit card company and waiting over 1 month for Tree Pros to contact credit card company with their response.

Bad experience.

Tony S.

4/14/2016

These guys were thorough, and quick. Arrived on time. Yard looks 100% better. Very conscientious attention to detail.

They are our new go-to tree guys.

Thanks

Jake R.

2/25/2018

This is the worst tree service in Phoenix. They called us about a special and we did it and the guy came out asking what we asked him to do. I told him and looked outside and he was gone. The last ti I called them to fix the irrigation system they required a 150.00 deposit before they even looked. Horrible service

Philip E.

3/28/2020

Kyle is an excellent Arborist and provided detailed and expert guidance on how to manage all of our landscaping needs. Ricardo and his crew were on time, did great work to my satisfaction and cleaned up very thoroughly! I am planning on their annual interventions to keep our trees healthy and aesthetically pleasing!! Thank you Tree Pros for your awesome service!
Frederick N. Gilbert, AZ

K S.

07/09/2018 12:00:00 SA

I'm a bit disappointed in the communication with the job. The pricing was fair, but when I called to confirm my stump removal (after they removed the tree), I was told it was the next day (on Saturday). Friday afternoon arrived, and I received a call to confirm that the crew would be there between 7am and 9am. After 10am I called to see where the crew was and was told that they were not working and would be there on Monday between 7:30am and 9am. I was also told I would get a 10% discount on the stump removal. The crew arrived on time on Monday, but when they charged my card for the 2nd half, it was for the full price. I had to contact them to find out why they did not give the 10% discount. They simply said it was an oversight and would refund my card in 7-10 days.

Quote: Fair
Workmandship: Good
Communication: Poor
Commitments: Poor

2nd time I have used them, giving them the benefit of the doubt this is nothing more than an oversight on their part.

Dean B.

5/19/2018

Fantastic service and communication. From the health assessment to the actual service, Tree Pros was tremendous and provided the appropriate advice for our sick palms.

They look better with only a month of assistance. 10 out of 10.

Wendy M.

7/19/2018

We had someone come out the same day we called to give us an estimate. We did negotiate a bit and came to a agreeable price. Today the workers came and took down a huge tree and trimmed two others. They did a fantastic job. They are very quick and neat. They cleaned up and were done in a little over three hours. The men were very pleasant and worked hard. They made sure that we were happy with the results. A cactus was damaged and they apologized. It was not a big deal but they felt bad. I would highly recommend them and we will use them again if we need tree work done.

Carin B.

06/07/2018 12:00:00 SA

I based my selection for tree removal service on internet reviews and I concur with what I found, Five-Star service.
The estimate was handled by Kyle Thoma, ISA Certified Arborist, who conducted a thorough and professional assessment of our tree situation. Kyle made excellent points and recommendations. The estimate took less than an hour and the prices are pleasantly reasonable considering the tree removal required a crane. 5-Stars

Ricardo arrived on the scheduled day with the crane and the removal crew of four. Trees were trimmed and three trees removed. The work was completed on time and very professionally. The site was cleaned, no debris left behind.

Lino headed up the stump grinding crew and provided the same level of prompt and professional service. 5-Stars

Gonzalo provided the soil treatment and fertilization. Prompt and very professional. 5-Star

I highly recommend Tree Pros for all your arbor needs. - Johnny Y.

Kristen M.

06/08/2020 12:00:00 SA

Tree Pros has been trimming the trees and bushes around my home for several years. I usually have annual trim of my palms, sumac, and junipers prior to monsoon season. Everyone from arborist to workers to office staff are friendly and courteous. The work is always completed to a professional standard.

Tennille N.

4/20/2018

Terrible customer service. I called for an estimate talked to a girl and guy was supposed to come yesterday (Sat.) and was told by the girl I spoke with that he would call 1st for window and text when on on his way, so of course I waited around and no call and no show! I saw that a Mike came Fri (not scheduled for that day) and just left a paper at my door with cost but never even called or texted he's was coming or after so then so I missed him. Then I left a message on his cel to call me since I had questions on estimate, and of course he never called. Do not use Tree Pros as they are obviously very unprofessional and will waste your time. Not to mention they want about $670 to just remove a senita cactus that tipped over, so they are a total ripoff as well!

Jim G.

5/24/2018

We had two 80' Eucalyptus trees removed. They were very competitive on their pricing. They're team communicating effectively leading up to the removal. The removal went very great, they craned the trees piece by piece and cleaned up our yard, alley and street once done. They did a great job start to finish.

Nafiz A.

9/21/2017

These guys did an amazing job on what I thought was a tricky tree removal. They have a guy who claims the tree like a monkey with a chain saw. Spoke to him afterward- he is second generation at this work Could not be happier with the work they did- from removal to stump grinding and follow-up these guys are professional. I might mention before I found them, I hired someone else, who cancelled twice and then showed up, but was unable to do the job. Glad I found Tree Pros. Not sure anyone could do what they do better. Great office staff that handles scheduling.....Highly recommended!

MJ B.

2/28/2020

They get 3 stars for the great job they did last year, but as of right now I've been awaiting an estimate for almost a month. I've had people on 2 separate occasions tell me they would get back to me, one the same day & one by the end of the week.

That being said I am now looking at other companies to come and take care of our tree trimming. It's a bummer because they did good work last year, but my business can't wait around forever..... :-(

Gary J.

8/21/2019

I had to have a 3 story ficus tree removed. The trees roots and trunk were close to my gate and they were able to work around it without a problem. Kyle T. came out and gave me a quote that was $1,300 less than Moon Valley Nurseries quote. They scheduled promptly; charged 1/2 prior to the job and the other 1/2 when the job was complete.

The workers were professional, didn't leave a trace of the tree behind, and the job was complete within a few hours. I also liked that they followed up afterwards to ask about the quality of the job and my satisfaction. I'll be using/recommending Tree Pros in the future.

Corky N.

06/05/2018 12:00:00 SA

I wrote a review, but then received this message from Yelp...We're reaching out to let you know that our moderators removed your review of Tree Pros. Your review was removed because it didn't include enough detail about your experiences as a customer of Tree Pros. You're welcome to share more about your experiences to support your conclusions about the business in a new review.

Well, you want detail?

They quoted me a cost, said they would be out the end of the week, and when they got there, the crew told me they could not do the job as bid, that it would take more hours that was originally bid. I pleaded with them, to no avail...we eventually lost the 25 year old trees within a week, as soon as the next storm came in. All we wanted was an aggressive trim.

When they were called, they had an arrogant attitude. VERY UNPROFESSIONAL...but if you are a monkey in a tree, what do you expect!

David R.

4/21/2017

Update 9/14/18 - PLEASE READ

Here is an update on my experience with Tree Pros. Shortly after my original review from 8/9/18 (no one asked me to, however, I made the personal choice to delete it), I was contacted by a manager named Yesenia. She was professional, courteous and efficient and was sincere in her apology on behalf of Tree Pros short comings. She contacted another roofing company and had the owner call my husband that day. This company came out and did their job within 3 weeks (we did have a rough monsoon season so I took that into consideration as far as the amount of time goes). Yesenia stayed aware of the progress and ensured the situation was rectified. Robert, the owner of Tree Pro's, also reached out to me, expressing his apology. Even though all this started out rough, in the end, the repairs WERE taken care of and I am pleased. These days, I typically expect the worst from people, however, with the follow-up and full completion of the job, Tree Pros proved me wrong. Today I received a hand written letter from the owner Robert. It was an honest and well written letter taking full accountability for the entire situation and didn't make a single excuse. I give credit where credit is due. Tree Pros earned a few stars back.

IN SUMMARY: 2 fan palms removed, damage to tiles on roof have been fixed. I am a happy customer.

Tyler S.

12/19/2017

I recently used Tree Pros for an over all clean up and tree trimming. I was extremely satisfied with their entire process. The estimator was very professional and knowledgeable about the proper care and needs for our trees. The group that performed our trimming work was outstanding. They arrived on time, completed the job in a timely manner, did whatever else I asked for and completely cleaned the property so that you would not have known that any work had been done. I highly recommend Tree Pros for your tree trimming and tree care needs.

Susan S.

09/03/2020 12:00:00 SA

We have used Tree Pros for several years and have been happy enough with their services. The Arborists appear to be well educated, are happy to answer any questions you have, and provide you with tips on how to keep your trees happy and healthy. The crews have listened to what I wanted and have done the work as expected.

Unlike some of the other reviews listed, I personally have not had any issues with getting estimates or work done in a timely fashion. I have also not had a crew reject the bid price upon arrival. If that ever happened they would be fired on the spot and a BBB report filed.

Johnny Y.

6/14/2018

I would recommend Tree Pros to anyone in the Phoenix/Scottsdale area looking to get your trees cleaned up. Especially before/during the monsoon season. Jonny and his crew were able to get us in a week earlier than our original appointment. They were respectful, quick and cleaned every up! Also the tree looks great!!!

Jenny R.

7/16/2019

These guys are seriously Tree Pros! I had two huge Eucalyptus trees that needed serious pruning. I contacted Tree Pros and received a visit from the estimator Anthony, a thoroughly professional young man. We discussed exactly what needed to be done, he took some phots for reference and we agreed a price. A week later the gang arrived. 4 guys well equipped for climbing, sawing and blowing. They had a large Chipper and proceeded to do their thing. 3 hours later I had two beautifully shaped Eucalyptus trees and a very clean yard. Thanks to all who made that happen. I highly recommend Tree Pros.

Zuma P.

5/31/2020

These guys are always great. I own a landscape company and I sub them out for tree work that I can't do myself. They can handle much larger projects then we can so it comes in nicely when I don't have the capacity also. Very professional and quick with their estimate turn around and I love the way they email me the bid in writing with lots of clarity. I highly recommend these guys out as they are very competitive in pricing as well.

Andrécito C.

01/08/2019 12:00:00 SA

We had four trees trimmed. They did an excellent job! They did them just the way we wanted them. The crew was courteous, diligent and easy to work with. Our trees look great. Very happy with the results. We will use them again.

Greg W.

09/04/2020 12:00:00 SA

I had a fallen mesquite tree from a storm. I called to get a quote for tree removal. Someone was out the next day to give me a quote. The price was right, and the tree was removed. They were fast and clean. I would recommend Tree Pros to my friends and family.

S C.

8/17/2016

They did an awesome job!!! Ricardo and his crew came and cleaned up my huge pine tree in my front yard and it looks so much better!!!! And they cleaned up all the mess :)

Lucy M.

8/26/2019

Tree Pros were great to work with. Everyone was friendly and easy to deal with. The guys who worked are our trees did a great job. They arrived on time, worked very hard and did a great job with the clean up! I'm using them again for our irrigation system. I'd highly recommend Tree Pros!!

D K.

09/05/2018 12:00:00 SA

Just another update on how GREAT Tree Pros is. We have contracted with them to take care of the 67 trees on our campus. While chatting, I asked about purchasing a new tree... a memory, for a student we had lost in Aug to a brain tumor. She wanted something colorful that would bloom flowers. They suggest a plum tree. We had to wait for cooler weather, but on the day of the memorial service with all the kids from the school and the family of the child lost, they were there to take care of everything.

Daniel Olivare was the crew manager for the install. The crew, understanding the gravity of the situation, was so respectful, quiet, thoughtful, let us film, and stayed for the memorial service. Not only did the company provide a plaque for the tree sharing Taylor's life on earth, TREE PRO's DONATED the tree. This is a BIG tree that would have cost us over $1000 for the tree, a prior stump removal and installation. Now, that's a company with a BIG heart. We had done a fund raiser for the tree and for the family. The family was able to receive all we raised because of Tree Pro's generosity. AND, the tree is just BEAUTIFUL....a remembrance of this child for generations to come. (We will never forget you, Taylor Kij)

Job well done, Daniel and Paul!!! Our heartfelt thanks!

Lisa D.

08/09/2018 12:00:00 SA

They pruned a large eucalyptus tree on our rental property several years ago and did a fine job. But last year when the same tree needed trimming they insisted these trees needed to be fed something special (for a great expense) prior to pruning, even though the tree was healthy. We followed their advice. This year the tree is dead. We called them for tree removal (they started of course, by saying that there's no guaranty after the tree treatment and pruning) and they wanted to charge a huge amount (even though my son offered to provide the crane work).

As far as I'm concerned, they killed the tree.

Dave B.

05/04/2020 12:00:00 SA

Great service! Trees trimmed and yard was cleaned when finished.

Deanna C.

10/12/2018 12:00:00 SA

We had 3 huge pine trees removed in our front yard, and the stumps ground down, by Tree Pros. Front start to finish we were completely thrilled with the service we received. Excellent job. They took great care to protect everything & everyone around when bringing down the trees. They also left our yard immaculate and even got up on the roof to clean off any debris. Will definitely call them if we decide to plant a new tree as well. They also did major tree trimming in our next door neighbors yard and he was just as happy with their service. Could not recommend them more highly!

Brittney N.

7/24/2018

We met Tree Pro's at this year's Home Show. We bought into their pitch...and bought $7,000.00 worth of product. All went well...until an issue was discovered that Tree Pro's acknowledges was their fault and their responsibility.

We have been attempting to coordinate Tree Pro's and our turf company to determine what needs to be done to fix Tree Pro's error. It's been five weeks since we started this exercise.

Yesterday, my wife called Nathan...who is supposed to be a Manager...and he PROMISED that he would handle it today.

As night descends...we have gotten no word from Tree Pro's as to what happened.

I plan to update this review every day...and keep all potential clients advised how they handle this lingering issue.

Nathan...stay tuned. I hope I am not forced to become ugly.

Larry and Andi K.
North Scottsdale

John B.

06/06/2020 12:00:00 SA

I love this company! (ok, a little overstretch). BUT!! they are extremely great at what they do, and I was so happy with them the first time, when the time came, they were my first call when I had a need the second time. You will not be disappointed! Fairly reasonable. Very efficient, reliable, and cleaned up like nobody's business! Thank you for such a great improvement to my property!

Eli H.

06/11/2018 12:00:00 SA

Called on 8/7/2017 and made an appointment to get an estimate on 8/8/2107. Was told I would be called on 8/7/2017 to get the time set for the 8th. No one called on the 7th and after waiting until 1:30 this afternoon I called them. Got the oops, i can have them call you now response... I just canceled. I can not work with a company who does not value my time. Awful

Jeffrey M.

11/21/2018

We had a large tree removed from your front yard by Tree Pros. They were very professional, fast and clean. Our yard looked wonderful and clean when they were done. Also, Brian Schackleford, was very helpful and courteous when I scheduled a future service to have a large tree trimmed in our backyard. I would definitely recommend Tree Pros.

Gail M.

11/20/2018

Found this company at the Tempe Arts and Crafts Fair. Checked them out with BBB and they seem like a solid company. Called them up and they came out and gave me a bid which seemed reasonable.
These guys came out on time and took down this overgrown Palo Verde tree that was leaning against out concrete wall.
The next day, another crew came out and pulverized the stump and roots. You can't even tell there was a huge tree there. My wife and I planted some queen palms in its place.

Kaho G.

02/04/2016 12:00:00 SA

Tree Pros did a great job for us! Gonzalo did soil injections to help our sick mesquite tree. Luis did tree trimming.They both were polite and punctual. Everything looks wonderful! We highly recommend Tree Pro and their crews.

Sue Anne B.

09/12/2018 12:00:00 SA

I chose to hire Tree Pros because they had so many positive reviews on Kudzu. The few negative reviews they were given all had professional responses.

Someone came to our house before the work was completed to look at our Mesquite tree and talk with us about how it could be improved. The tree had been grossly mis-cared for when we purchased our house and was in dire need of trimming/restructuring. We were quoted a reasonable price, not cheap, but fair enough considering the current state of the tree.

After seeing the tree after the service was completed, I am absolutely convinced that the investment was a good one. The tree looks healthier, taller, and is no longer an obstruction to the sidewalk or our house.

I appreciate the fast, friendly and knowledgeable service they provided and will most assuredly work with them in the future.

Linda H.

11/25/2015

This company is amazing. Great pricing, great communication, was not home when they were doing the trees so I seen when I got home and was so happy with there level of skills (are trees were very high and wide and they trimmed them up so nice). So happy we found this company.
:)

Claire B.

1/19/2018

The first time I have used their service. I called in and received a quick response in regards to when they could send out an arborist to look at the job that I had requested. I had a very large tree in my backyard approximately 40 feet tall.

They arrived as expected and called approximately 30 minutes prior to ensure I was available as I had requested. Within 24 hours I had scheduled a Time and date for the service. The guys who showed up were very professional and got right to work with helping move some rear yard furniture and a very large umbrella.

I was gone during the service and when I return the rear yard was completely cleaned up and the tree was trimmed just as I expected.

The fees charged or reasonable considering the job and the final bill was charged just as described!

Candy F.

06/09/2020 12:00:00 SA

Very professional and they know their business and know how to service their business with listening and doing the job from start to finish! Our tree service made our tree improve in shape and in growth for the up and coming next year! Thank you so much! Wonderful people! A#1 people and service! You won't be disappointed!! Tree Pros

Chris R.

3/29/2020

Excellent and prompt professional service. Reasonable prices. I have used tTree Pros several times and they always arrive on time and do a thorough job. They clean up so well afterward, you cannot even tell they were there.

Lawrence K.

7/21/2015

It has been many months since I had Tree Pro complete the tree pruning at my house. First off I chose Tree Pro over their competition because of the professionalism of their company to start. Nice wrapped truck and salesman with a white shirt with certified arborist patches on his shirt- salesman was young but knowledgeable and professional and I was impressed enough to contract with them for the job.

The company was on time for their date-time and the crew was very efficient, or should I say fast. So fast that the really gouged up my fruit trees, actually leaving a big open area in what was a full tree. This was noticed in the days following the work

They also were contracted to grind a stump. again they were on time except almost as soon as they began the stump grinder broke down. They left the mess and told me they would be back in the afternoon. they never showed up. I called the next day and was told that they could not come out until the following week- The company was not even told by their employees that the job was not done. I cleaned their mess and the came out within a few days and finished the job at no charge. Their communication was horrible and how this company handled this part of it was just unbelievably bad.

My sales rep did discount the pruning job (by gift cards to me) and completed the grinding without charge so they did attempt to make it right, They also did a deep fertilize on the fruit trees (at no charge) that they pretty much screwed up. The fertilizer did work well.

The problem with this company is a certified arborist can evaluate and sell the proper way to prune the trees (especially fruit trees) but the crew's job is to get done as fast as they can- and that's the problem- You can have speed or quality and I got speed.

I gave two stars as the salesman did his best to make the best out of a bad situation. I never did hear from the owner or manager with an apology or explanation on how things could have gone so wrong. I did expect a call from them but it was never received.

They have contacted me recently for follow up work but the entire experience was bad enough that I will not consider them for service again.

deborah j.

12/10/2019 12:00:00 SA

We just had tree pro trim our ficus and grapefruit trees and had an excellent experience. The crew was very professional in appearance and performance. They also did a great job of cleaning our yard as well as the neighbors. We have also used tree pro for tree fertilization and plan on using their irrigation services soon.

Dave B.

09/08/2017 12:00:00 SA

Tree Pros removed two Junipers and Oleanders for us and also ground down the stumps. Pete gave us the estimate and we needed the work done quickly, within a week, due to some other work we are having done. Tree Pros came out the next day to remove the trees and the following day to grind the stumps down. Crews were on time or early and got everything done well, much appreciated!

Christine B.

1/25/2018

Tree Pros did a fantastic job in saving our ficus trees, their team of professionals and the owner were great to work with. Joe Heirshel from irrigation was brilliant and extremely helpful and knowledgeable. His expertise is incomparable! This company saved both of our Ficus trees as well as our lemon tree. We are beyond satisfied with the work they did. We highly recommend Tree Pros for residential and larger projects!!! Yay

Charles D.

4/26/2010

When I completed the information request form I made a note saying DO NOT CALL, PLEASE. I AM WORKING. 6 calls later, Jennifer finally texted me a quote. I paid the asking price and Kirk came out and did a nice job cutting the trees. Sadly, he also filled my pool with tree trimmings and broke an outside light off at the ground. Now I can't get a call back! Just don't use this company. Lots of better places who will be responsible and respectful of your property.

Polly W.

6/13/2018

I highly recommend Tree Pros, LLC for needs such as tree removal and replacement, Irrigation and replacing landscaping lights that have gone bad. They do a great job and have amazing customer service with employees such as Kyle and Joe.

Patricia T.

12/08/2010 12:00:00 SA

Don't Expect Results. I had Tree Pros come out in April to look at two Palo Verde Trees.
One had no leaves and the other looked in need of attention. I was told the trees were both alive, but what I needed was 4 drip lines on each tree and a $200 soil treatment. My landscaper put in the drip lines and I paid Tree Pros for the soil treatment. This $200 soil treatment was completed in less than 5 minutes. The price wouldn't have been a problem if it worked. I contacted Tree Pros in June because there was no change. Tree Pros came out again, and sold me a product called All Care for $38. This didn't work either. Now it is almost November and still no improvement-not one leave on the tree. I spoke with the general manager Jason and he said, they don't guarantee treatment. He actually compared his service to a doctor treating cancer with chemotherapy, saying there is no guarantees. I asked him for a refund or to make this right and improve the health of my trees. He said they don't guarantee their service. My opinion? You might as well go to the nursery and do it yourself....

Patricia C.

10/24/2018

I used this company to trim 2 trees and to treat 2 trees. The arborist of course tried to sell me extensive feeding. While I felt he was professional, this company does not supervise the quality of work their crews do. The crew absolutely made a mess of my grapefruit tree. It is now oddly shaped and I will have to have someone come out and fix what they did at an additional expense. A member of their crew kept asking me questions that made me feel very uncomfortable, and he insisted that I write positive feedback when I signed off on the job. Yikes! Do yourself a favor and hire professionals.

I am very happy to report that Tree Pros were responsive to my concerns and sent another crew out to remedy the tree. Jhonny and his crew were courteous, professional, and trimmed the tree up to a beautiful specimen. I've had this tree 23 years, it's nice to see its full potential. I've used them before will great results and it's good to see that I can use and recommend them in the future. Back to 5 stars!

Brent S.

10/22/2016

I've used Tree Pros for a few years now and have never been disappointed. Their crews always arrive on time, are very courteous and professional. Since I am in the industry I understand good pruning from the bad (and there's a lot out there, even if they're Certified Arborists!) You can tell they are well trained and knowledgeable and take safety seriously, which is huge in this high-risk business. I have no reservations when recommending Tree Pros to my clients, neighbors or friends. Thanks for taking care of my honey mesquite today!

Kathy C.

10/08/2018 12:00:00 SA

I was very happy with Tree Pros they bid the Job fairly showed up on time and completed the project on time and did a great job . Cleanup was perfect. I would recommend tree Pros anytime and will be using them in the future. JeffyJ

Beth B.

9/28/2018

We may have had a little issue when starting out but it turns out that was all due to a misunderstanding. The sales and marketing manager reached out to me and was very kind. We just had a tech come out and I am impressed. He was very nice, professional and extremely knowledgeable. Our tree needs to be removed and we will have Tree Pros take it down as soon as we have the money.

Dan D.

6/19/2017

These people are truly pro when it comes to getting my trees looking great! Clean, professional, great communication. No complaints - just happy!

Mark R.

2/13/2018

On-time crew. Generally professional all-around. Disappointing work for the price. Aggressive quoting of costly (and questionably necessary) add-on services.

A couple of our trees - both ~20ft tall) needed some fairly significant trimming back. Called and set up an estimate. Their arborist came out on time a few days later and provided an estimate for trimming and told us one tree had some kind of insect issue and both needed soil treatment - the latter of which I found surprising given how healthy-looking and rapidly growing the trees have been for many years.

When I saw the actual estimate on paper, I noticed almost third of the cost were for these add-on treatments (soil and insects), so I called to ask a couple of questions. I did not get much of answer, but did get an aggressive/impatient pitch to schedule an appointment for the work and put a deposit down. I told them I need to shop around a bit.

So, after having a couple other outfits out (neither of which mentioned anything about an insect issue or needing any kind of soil treatment), I compared notes. TreePros trimming estimate was on the high-end, but not out of line. Confused on who to trust, I split the difference and had one outfit do one tree and Treepros do another.

I called to schedule and was told I'd get a call back in a couple days. Indeed, in a couple days, a scheduler called to setup the appointment (50% deposit required).

So, I scheduled the work , did the credit card deposit, and told the scheduler that we pay the remainder in cash to the crew.

The crew showed up on time and performed work on the correct tree. I was not home and my wife was not able to really communicate with the crew (she doesn't speak Spanish), so I'm not sure if instructions were clear (or conveyed as the quote just said trim).

Anyway, the crew completed and left. When I got home and looked, I honestly couldn't really tell if any actually trimming had been done. The crown looked thick and full just as before and reached just as broadly. There might have been some internal pruning to clear weak/dead branches out, but at least one was left sagging with brown needles hanging low over the neighbor's fence. Disappointing for the price for sure.

The same day, the scheduler calls to ask if I wanted to charge the remainder of the work on the same credit card. We had paid in cash just 2hrs before, and it was actually the same scheduler that I had told that we would pay in cash - I know this because when I explained, I got oh yeah, you were the ones that were going to pay in cash... they haven't updated it in the system yet....

In general, it was a disappointing experience. I share responsibility in that I wasn't present on the work day to provide real-time input (figured the original requests would have been conveyed).

I won't likely be using TreePros next time. Your mileage may vary.

BTW - The other tree? I had it done by my regular lawn service (independent - not an arborist), and it actually came out quite nicely - though I get that it was potentially risky to the tree's health, but it has been a few weeks without issue.

.

Ryan C.

12/09/2017 12:00:00 SA

AMAZINGLY Talented!!!! I have used this company for over 10 years in Phoenix area. We have 1 acre with multiple Ficus trees exceeding 3 stories high. Jaime & crew are extremely careful when trimming & removing branches to assure landscaping & structures are not damaged. Recently we chose to remove a tree & were again amazed at the talent & care the team took to ensure our home's safety. This is your new arborist if you love your trees!! Thank you Mike & thank you Jaime & crew!!!!

A T.

01/04/2018 12:00:00 SA

On time and safe! We had a 60' tree within a 10 foot space between our house and the neighbor and they very efficiently and safely removed all the large branches hanging over both houses. They cleaned up very well, almost like they vacuumed. Stump removal left the area looking like no tree had ever been there. All employees were polite and friendly.

Oscar, had come to our house to do the quote, He was friendly and thorough and realistic.This is Important! I had another company give me a quote that was half as much, and the man had written and told me on the phone I have seen the tree- but, he had not. The other company based their quote on ...get this, a satellite photo! And when he arrived at our house immediately sent a text to cancel the job! I bet that guy doesn't want a roofing company giving him quotes by satellite photographs!

Anyway, lately we have given Tree Pros name to several people because they did such excellent work, and were friendly, and the price realistic. We have two more trees that will need trimming soon and we will call Tree Pros again.

Jane M.

6/28/2019

Watch the crews like a hawk!!! I had a couple of trees and bushes removed in late December and one of the two crews that came out damaged my block wall. Unfortunately for me I didn't see it happen, but am positive that those were the only two vehicles through the alleyway the entire day. There was a large garbage can that was in the way of a vehicle, was moved, and tipped over and fell into the block wall causing around $600 worth of damage.

After calling TreePros about an hour or two after the incident, they sent Brian out to assess the damage. Brian is extremely difficult to work with and rude. He blamed garbage trucks and contractors across the alley before even asking me what I saw.

After Brian stopped returning my calls, I tried contacting a supervisor at the main office, and surprise, nobody returned my calls there either. Small claims court fees would be close to 50% of the cost of the repair and unfortunately I wasn't watching the work being done so my evidence isn't rock solid.

Never calling them again.

Dana R.

12/23/2017

Called and spoke with someone at Tree Pros. They said the person I needed to speak with was on lunch and would call me back in about an hour. Received a call back two days later. Issue was dealt with, crew sent out to re dig the stump hole.

Tina S.

10/31/2016

I have used Tree Pros for over five years. They do an outstanding every time. Would highly recommend them.

Regina R.

05/08/2018 12:00:00 SA

I don't even know where to start! This is the second time I have used Tree Pro's and I should of known better. The first time they had to come back twice due to the first crew did not complete the job as instructed and the clean up was a mess. The second crew was much better!

So here we go again! They were suppose to come on a Friday as I wanted to be present for the job. I took off work! I was told that they would be there between 1;00 and 4:00 at 3:40 I get a call instructing me that they were not going to be able to make it and Sorry! I waited for them all day and I get a Sorry! So now they re-scheduled. I took off work again and I could not believe it they get there and they come to the door and say We don't have enough room on the truck to take all the trimmings from the tree! Are you kidding me! So they left a huge pile of branches and they said they would be back first thing Monday morning to finish the clean up.

Monday I get home and sure enough everything is still there NO clean up. Of course they close at 5 and I am unable to reach anyone. I call the next day and the gal I spoke with tells me that they wont be able to come out until Thursday. I told her that was totally unacceptable and that I was told it would be done Monday. The person that did the quote and 1 other crewman came out after hours and took the rest of the branches and logs on Tuesday. He also told me that when they come to do the stump removal they would finish blowing out the rocks. And of course that did not happen either!
The branches laid on 2 of my Century Plants for so long that they flattened them and now they look horrible and will more then likely die.
Now for the payment. That's another nightmare in itself. I think you get the point.

Kasey B.

8/25/2017

Scheduled an appointment for a Friday, I took the day off because they weren't sure what time they could be here and I did not want them walking into my back yard without me because of my dogs. They were a no show for the appointment and they never called me back to apologize or reschedule.

Avoid them!!

Jeff J.

4/25/2018

June 14, 2017 Tree Pros came out and cut down an acacia tree and trimmed a very overgrown large mesquite tree. The whole team is professional from the office staff, the arborist and the crew who performed the work were great. I highly recommend Tree Pros.

Jennifer L.

4/20/2018

I had set up an appointment for lunch time since I work nights (after calling and not being able to reach anyone a few times), and everything was setup ready to go. I got my couple hours of sleep and my alarm went off. I noticed a missed call/voicemail (at 8:43 AM) and it was the guy they sent to come to my house advising me he was almost here??? I called him back of course and explained to him I just barely went to sleep when you called as I work nights and had scheduled my lunchtime appointment for this very reason, and asked if he was told to be here first thing in the morning. The guy really couldn't give me an answer and kept saying ughhhh, ughhhhh, which I found strange, and to top it off, he really didn't seem to care at all. This was also a job I had decided to wait an extra week for them... Needless to say I reached out to a different company for the work. If I could have given 0 stars I would have.

Debbie E.

04/03/2018 12:00:00 SA

They stand by their work and even with issues they did their best to fix it all. They plan to follow up with me and my trees this falls.

Vincent L.

11/14/2014

An update. They've been constantly bugging me, trying to threaten me with collections for the job which was never completed. Still the worst company in the world.

Jen M.

1/26/2018

My tree was scheduled to be removed on 7/25 and the stump was supposed to be removed on 7/26. Tree Pros rescheduled the stump removal 3 times (over a period of three weeks) using a variety of excuses. On the third reschedule, they simply did not show up. In addition, half the tree was still in my yard! I finally had enough and fired them. At that point, I had to rent a trailer, haul rest of the tree (2 1/2 tons of wood) to the dump on my day off and hire another company to grind the stump. Tree Pros then attempted to charge my credit card without my authorization for a slightly reduced remaining balance! This company is not reliable. Their business practices are unethical and their communication is terrible. I will be filing a complaint with the BBB.

G N.

1/14/2017

Tree Pros came to my home yesterday to cut down multiple trees in my yard. They were on time, efficient and courteous. The guys did a great job. I would recommend Tree Pros for your tree projects.

Luke O.

1/16/2018

Tree Pros did a good job of trimming my trees. However, they did come earlier than the time window that they gave me. Since I wasn't home to oversee the trim job, there was one tree that was under trimmed. However, they sent a crew to come fix that once I called them about it. I would use them again next time.

Tamara L.

9/26/2014

Excellent company from getting a response immediately to the estimate , setting up appointment and having crew come out for the job. I have to say it was a pleasure dealing with this company, they are professional and respectful of your time and your property. I highly recommend this company

Stephen C.

12/14/2017

Extremely poor customer service. Multiple phones calls to get a quote sent and responses via email, now after a long wait on the phone to get a status of a quote I get transferred to voice mail - again. They do not return phone calls. I Dont write reviews but this company has some real issues.

Nicole G.

7/14/2015

They really did trim the crap out of my mesquite tree for a decent price, and I'm thankful for that, but they made a big mess and damaged some of my other plants. I would have been willing to pay a bit more just for them to be more careful. There was also a big arm that had been cut previously that they sawed off. It was being used as support for a swing. There was no reason to chop it off. There weren't any twigs sprouting out of it (well, I mean, they cut those twigs off first, and then sawed off the whole thing).

I like how quickly they moved and how much they got done, but if I'm being honest, they really went a little too fast and cut a little too much off. I'm not sure whether or not I'll call them back out.

Steve S.

1/25/2015

I reviewed this business earlier this spring, so this is to amend the original 'one star' review to a Five star, as that is exactly how good the service was once we got past the bumps from the earlier experience.

We had two trees in question, neither of which we knew what species they were. Our original thought was to trim the largest in our backyard and remove the smaller, messier one in our front yard. Mike, the arborist, identified the larger tree as a Sissoo and the messy one as an Acacia. He explained that the Sissoo tree is one of an invasive species that has been known to wreak havoc with building, pools, fences, etc, because of it's root system, and recommended we remove it altogether. He patiently quoted our original request to trim it and prepared a second quote if we opted to remove it. He also encouraged us to research the Sissoo so we could make the best decision, which we did. Ultimately, we decided to remove the Sissoo. It was a very large tree and not an inexpensive decision, but Mike's honesty and willingness to allow us to do our own research before making that choice was appreciated!

The crew that came out to our home did an amazing job and we were impressed with their attention to safety and how careful they were to avoid our home as they brought down sections at a time (this was a HUGE tree). It really was fascinating to watch the process of taking down such a tall tree. It took about 3 hours and they did an excellent job of cleaning up when they were finished. We also had the tree stump and roots treated to avoid regrowth attempts, and the stump grinding process was done a few days later. All very professional and on time. We will be contacting Tree Pros to take care of the Acacia tree soon.

I would not hesitate to work with Tree Pros again. They were courteous, accurate and there was never any pressure to use their services during or after the estimate. Very impressive! I am glad that we worked through the original issues and I would recommend them to anyone.

Diane S.

6/15/2017

They performed all of the work they quoted and communicated every step of the way. Everyone I talked to was professional and they explained everything they were going to do.

Jon L.

5/28/2020

These guys removed a very large, dead tree for me, and they did a great job!
The tree was leaning over my wall and into the busy street, and they not only did it quickly, but cleaned up great too. I was concerned a chunk was going to land on my wall, but they did some great cutting and the wall is happy.

We shopped three, and these guys were in the middle.

They were responsive and timely, I'll consider them for trimming our other big tree.

Marie V.

3/22/2019

We had Anthony, the arborist from Tree Pros, come out to our HOA community to provide a second opinion on cutting down some trees. Anthony spent about 45 minutes looking at not just the trees we were asking about, but every single tree and shrub on the property. The feedback he provided was excellent and very thorough. He spent about 2 hours with us, hearing our concerns, walking the property, showing me what he found and then meeting with the board afterwards. He will get his report to us within the next several days. I was very impressed and very grateful for his expertise. Best $150 we've ever spent!

Sage W.

08/04/2016 12:00:00 SA

I am always happy with the services that Tree Pros provide. My trees look better as a result.

Bonnie J.

8/17/2017

We used Tree Pros a few years ago, referred them to a neighbor who loved them and who then referred them to her daughter. This team is fast-efficient, not fast-sloppy. After meeting with Oscar (we'd worked with Jason in the past too - both excellent), the crew arrived within a few days and in two appointments did a complete job trimming 16 full-size trees. Clean-up was thorough. We couldn't be happier with the price and the result! Be clear on what result you are looking for and communicate it politely and you won't be disappointed. Thanks again for an outstanding job, Tree Pros. We'll be calling you again!

Sharon T.

6/29/2019

Tree Pros are the best, they are very knowledgeable and informative, they explained what my trees needed and why. They came to our house and trimmed 5 trees in our front yard. They are artists when they trim trees they don't just saw off radon branches. They raised the canopy and thinned it out. All 5 look trees amazing! In our backyard they transformed my myer lemon tree into a beautiful tree that is now much more manageable. Before it was a massive out of control bush. They were carful about any surrounding plants and cleaned up afterwards. We were really worried about losing a tree/trees during the monsoons. I highly recommend Tree Pros.

Judy Y.

12/19/2017

I called Tree Pros because I needed specific help with an issue that regular landscapers haven't known how to handle. I needed two small trees trimmed and one of them has a growth on the root of it that appears to be some other sort of parasitic growth. A supposed arborist came do the quote. The arborist also told me the company could do pruning of other shrubs. We discussed the specifics of what I wanted done and I was given a quote. The quote was high, but since they are supposed to be professionals I agreed. I asked for the shrubs in the yard to be reduced by 1/3 in height and thinned. The person giving the quote doesn't accompany the crew that does the actual work. A shrub in front yard was apparently not included in quote even though it was discussed during the consultation. I called the arborist, Anthony, and left a message when the crew got to my house and said they weren't going to trim that shrub, but he never bothered to call me back. Along with not dealing with the shrub in the front, the parasitic growth on the tree that I specifically needed an arborist for was completely ignored. Even though the direction was only to reduce height and thin the shrubs, all the Mexican Bird of Paradise shrubs had all of their lower branches removed, which left them looking like trees instead of shrubs. I specifically asked during my consultation for them not to be them trimmed that way. The crew Tree Pros sends does a generic clean up of the yard, without any regard to specific requests made during the consultation. The crew also cut one of the irrigation drip lines. When I called about the drip line and the growth on the tree not being taken care of Tree Pros sent someone out to fix the drip line. The guy took a picture of the growth on the tree, but no one ever called back or did anything about it. Also, much of the shrubbery that was trimmed, that was hiding issues in the block wall surrounding my yard, has never grown back after being cut by Tree Pros. Expensive and not worth the money. Do yourself a favor and find a real professional.

Dianne L.

2/26/2019

We had Tree Pros come out and remove some large trees and stumps from our property. They did a great job, cleaned everything up and it looks like the trees were never there. We have a blank slate to work with. Now we are working with Brian Shackleford to have new trees, irrigation and rock installed. Looking forward to a new back yard. I recommend them!

Thomas W.

8/27/2018

TreePros did an excellent job of trimming my 4 very large mesquites, 1 palo verde, and 4 medium-sized acacias. All these trees had never been properly trimmed in 15+ years. The crew arrived on time, worked like crazy for hours, and cleaned every thing up afterwards. My brother-in-law was here the whole time and he went on and on about what a great job TreePros did.
I got an estimate from another company that was almost 3 times what TreePros charged me.
I would definitely recommend TreePros.

Amy W.

12/02/2016 12:00:00 SA

Guys came out, reasonable quote, and worked with my schedule. They were very professional, cleaned up afterwards, my trees look great. I would recommend to anyone.

Mary Anne W.

5/30/2019

I called for an estimate. They came out and left an estimate on my door. They said for $150 they would deep root fertilize. I never had a chance to speak with the arborist directly, but the diagnosis didn't sound right.

Anyhow, one of the employees followed up the next week to see if I wanted to go ahead with the service. When I asked what exactly the deep root fertilization service was and why they thought that would cure the huge branches that were dying, we got disconnected. I think the disconnect was legitimately a dropped call, but the guy never called back. He then called back 2 days later and I said, When we were disconnected, why didn't you call back?. He said, I thought you were annoyed and hung up on me. I said, That wasn't the case at all, but if that were the case, why would you call me again?.

So, as you might have gathered, I didn't feel comfortable going with their diagnosis. I ended up pruning back my dead branches myself and found that my tree is actually suffering from sooty canker fungus and powdery mildew. It's actually pretty easy to see just by looking at the tree, but I didn't know what I was looking at until I did some extensive research.

My final synopsis. I don't think these guys know what they are doing. Their diagnosis was incorrect and if I would have paid $150 for the recommended treatment it wouldn't have helped a damn bit. Unfortunately, you have to cut out the infected branches, so I will either have a tree trunk with few branches or the most common recommendation for this condition is tree removal. Sad, huh.

I definitely will not be calling this company again. Too bad, because I have 11 trees in my backyard as well.

Ken P.

11/02/2018 12:00:00 SA

They did a nice job pruning/cleaning out 2 big pine trees. A problem arose in that the workers caused some damage to my new gutter. Tree Pros refunded the amount of the repairs immediately upon becoming aware of the situation. Very professional and ethical.

El S.

5/17/2015

After shopping around for a few estimates I decided on Tree Pro, they were friendly, good work with reasonable pricing, I would definitely recommend.

Lyn S.

05/03/2019 12:00:00 SA

I've used them for several years to keep my trees and shrubs trimmed and looking great.

They do great work! I tried another company and was very disappointed. If you have a tree to trim, use Tree Pros.

Lois H.

3/17/2016

I was in major need of having a couple of palm trees on my property trimmed.

I contacted Tree Pros about three weeks ago after doing some research. A lot of landscaping and tree trimming people come to my door and leave me a business card, but when I try to look them up none of them have their own websites or are accredited.

So I reached out to this place after finding them online. I think I've heard radio spots for them too.

I heard back from them the same day and they said they would come out to do a free estimate.

That person came out about a few days later. I got a quote of $160.

I'm sure it could have been cheaper from one of those other unlicensed places, but I didn't want to risk them doing a crappy job.

I told them to proceed with an appointment. They came out about a week and a half later to do the job.

They arrived this morning and I met with the crew very briefly.

They were out there for about 40 minutes and they did a spectacular job.

Our palm trees were out of hand. They cleaned it up really nicely and cleaned up after themselves.

I'd definitely recommend them and will use them again in the future.

D. A.

3/25/2016

A little pricey and not timely! I do not mind paying a premium for good service. But, when you don't show for a scheduled appointment, 3 hr window, and I have to call an hour after the appointment time and I am told they should be there in an hour to an hour and a half. Sorry that doesn't work for me. A courtesy call would've been appropriate.

Sunny S.

9/24/2018

I had trees trimmed, fed, removed and new trees planted. They did a great job on all four o ta. I love the new trees and the old ones look great. They answer all questions and respond to any issue you might have.

B.b. S.

3/21/2020

We had a confirmed appointment for $1000.00 worth of services. I took the afternoon off from work. They never called or showed and lied when I finally reached the office regarding calling me to reschedule. When I tried contacting them the next day, no one ever returned my call despite the fact that the receptionist said a manager would be getting right back to me.

Paul B.

1/26/2018

Tree pros is a horrible company - highly unprofessional - if you are looking for a reputable honorable company do not look at Tree Pros! I had them to my house they gave an estimate, they were middle of three that I obtained. The week the work was scheduled my father had an afib attack of his heart and as he lives with me I of course dropped everything to take care of he and my mother. I had to call and reschedule the work with tree pros. They were totally unresponsive, when we did get a hold of them I decided to cancel the work. When I told them the reasons behind my decision they said I would have to speak to the manager and he would call me. Never heard from him, repeated calls produced no response and my 800.00 deposit lost. This company is horribly unprofessional - can't speak to the work because they never did anything for us except to not return phone calls!

Bobbie H.

07/07/2015 12:00:00 SA

Robert, the arborist was very nice and prompt when coming to give me a quote on having a tree, 3 small palms and 2 bougenvilla removed. The quote seemed reasonable and I liked Robert. However, the crews were another matter entirely, showed up late, did work not asked for (or wanted - the tried to shave the stump of what had been a huge palm tree) leaving me not only a partial stump (the tree had grown into the block fence) but the chipping process left a stain on my newly painted stucco wall). They were supposed to come back, drove by, saw workmen in the front and didn't bother to call or stop to ask if they could finish what needed to be done. Later on I ordered rock from them - 2 people showed up, sat around in the heat for along time before the rock showed up and didn't spread the rock sufficiently around - since I've had someone else come and level the rock - there is still a huge amount in the front of the yard where the truck dumped it. All in all will not use them again.

tiffany r.

5/22/2018

I had Tree Pros come out and give me a quote. A wall was being rebuilt between my house and my neighbors and a problem tree had grown into the wall, so I needed a it to be removed ASAP... They quoted 540$, and I called on a Thursday, a couple days after the quote was given, to schedule them to cut down the tree. I kept getting the run around saying they would call me back and they would never call.

I kept calling them, and then they said their quote was to low and they needed to re-evaluate the tree, they said they would call me back and didn't again!

When I called back on Monday, I got an arborist scheduled to come out on a Wednesday... He no show no called me!

I called their manager on Friday after not hearing from them on Thursday, they were unaware nobody came out... I said that I needed the tree done by Monday and he said he could look at a picture they had.. and said it would be $980. I explained the horrible service I had over the past 8 days and I would need a better price than an 80% mark up from the original quote. He said we need to make money on the job and this is the lowest they would go and he would be happy to schedule me if I agreed to the price increase.. They wasted a lot of my time!

I had to rush and get another quote from someone else, ended up finding a small business landscaper to do it for $700.

The landscaper said he gets a lot of jobs where people had similar service issues with tree pros...He said they only want to do the big jobs and don't want to waste their time with small contracts.

Moonshine B.

9/18/2012

Using Tree Pro to may be among the worst decisions we've made. They were very responsive when we called about a large pine in danger - came out promptly, wrote an estimate which included redoing our entire irrigation system and trimming all our trees. Unfortunately we hired them. End result: badly done trimming (we hired Liberty to correct the problems Tree Pro created), an irrigation system that was badly installed (my husband has had to replace several elbows) and absolutely NO response to our calls. Beware!

Daniel B.

4/28/2016

I recently had 9 citrus trees, 1 cyprus, and some other funky-thing-who-knows-what removed from my property and I am very happy with the work that Mike, Jose, and their crew did for me.

Mike (the owner) has been out to my property now 3 times to take a look at the situation, quote me pricing, and offer suggestions for taking care of the trees I've decided to keep. I was never charged an estimate fee or anything.

A couple of scheduling snafoos notwithstanding, they've completed the work in a timely manner and I'm very impressed with the finished product for what I believe is a very fair price.

Mike has continued to give me advice on my remaining trees, and has even offered to come back in Oct and take a PH reading. I will continue to utilize Mike and Tree Pros in the future for maintaining my grove.

Vinny C.

04/11/2017 12:00:00 SA

I would definitely use this company again as they care about their customers. They run their business the way a business should be run and are respectful to your needs. I really appreciate that they have highly knowledgeable and professional arborists on staff that know what they're doing and talking about. It's nice to see these days that people still care about customer service and acknowledge it's importance.

Robert A.

11/09/2014 12:00:00 SA

We had Tree Pros come out and do some work on our trees recently. Luis did the tree work and Gonzalo did the soil injections. They did a great job.

Colt L.

07/09/2013 12:00:00 SA

Not only did we get a great job by Luis and his crew, they showed up earlier than the scheduled time, which was great. They trimmed our 5 palms and left the job area free of all the debris. The crew was clean and polite. As, always, the Tree-Pros price was very competitive.

David G.

05/02/2016 12:00:00 SA

Paul did a great job assessing and explaining the best options for my orchid and orange trees. Gonzalo did a great job completing my treatment. Thanks Tree Pros! Annette L.

Karen B.

9/24/2018

The estimate I received was very fair. The knowledge that was provided about all our trees
and how they would shape, trim and fertilize the was very informative.
The crew that came to our home was very professional, timely, and left my yard without any
debris....it's like they were never there. Our neighbors were very impressed, luckily I had
requested some additional business cards, so I could give some referrals.
Very happy that I gave them a call

Kathy H in Phoenix

Jonathan G.

6/30/2017

We needed a tree taken down and these guys not only gave us a great price but did an outstanding job cleaning up the mess. We would use them again if we ever had to remove another tree. They made sure every last bit of the tree was gone, they had to come back the next day to finish up asit got dark before they got done.

Nancy R.

7/15/2015

Made apt Dan came out quoted services. High prices agreed on set price sign contract. Then after that demands Half down. Nowhere did he mention that. NO materials are being provided. Just a service. Well I told him NO. My husband said NO. Dan left in a Tizzy. I do NOT recommend neither does my husband. You pay for the service after its completed.

Sj S.

08/06/2018 12:00:00 SA

We have been Tree Pro customers for many years and would never consider having any other company fertilize and trim our trees. The arborist is very knowledgeable and those assigned to trim and fertilize are very timely and efficient

Brad C.

03/03/2016 12:00:00 SA

I would highly recommend Tree Pros!I had a highly unusual and challenging job, which they handled. I had numerous other companies bid on the job and either declined or were going to charge an outrageous amount.They were fast and thorough.They showed up on time, even a little early.
Thank you Tree Pros!!!

Mary F.

5/16/2017

Your crew just finished removing our huge Acacia tree from our back yard.
WHAT A PROFESSIONAL CREW!!! It was amazing how your 1 man was able to cut that tree down by himself.
They all were very safety minded and were very careful to not damage anything in our yard. He and his ground crew were awesome!
They cleaned up after the job and left the yard better than it was before they showed up.
Kudos's to the entire crew. I would, without a doubt, recommend them to anyone I knew that needed tree work done,
Thanks so much!

Matt M.

7/20/2010

Tree Pros removed 4 very old grapefruit trees and a row of oleanders at our home in Arcadia. Mike worked with us to determine the best replacement trees and hedges. The Tree Pros crews showed up within the pre-arranged time frame and removed the trees and bushes with minimal damage to other landscaping that was in close proximity. Replacement trees and bushes were installed 3 days later including new drip lines. We are super pleased with Mike and the Tree Pros crews. Additionally, Tree Pros has done tree trimming work for us since 2010. Highly recommend this company!

Kelly H.

5/26/2015

I have three pine trees. Each 40 years old and maybe 75 feet tall. There was a lot of dead branches and accumulations of dead pine needles. I had Tree Pros come in and remove only the dead material and do soil injections around the trees. My contact there was Paul. He was professional and respected my concern that no live branches were cut. Paul actually was on site for almost two hours watching and making sure the crew did exactly what I wanted. The crew of four men were very skilled. Two men went high and two were on the ground working. I was very happy with the result. The trees were cleaned of dead wood and looked natural as if not disturbed. Very happy with the work.

Jim W.

6/13/2018

They did a great job pruning and shaping my sweet acacia tree. Have not been satisfied in the past with local people. Tree Pros have the tools and experience to actually climb well into the tree to do their work. Hard hats, ropes, pulley's etc. You cant get this with the local guys. Somewhat pricey, but you get what you pay for.

Richard B.

6/13/2018

I was delighted with the work done by Tree Pros. They were helpful when discussing what should be done with several trees in our yard. They worked quickly to remove a large tree and to trim 3 others. The men trimming the trees were well trained and knowledgeable about the correct way to cut branches. I will definitely call on them again.

Annette L.

5/30/2018

We have been using tree pros since we moved to Arizona and have always been very satisfied with their great work,impressive cleanliness and fair prices.

Kathy H.

10/11/2016 12:00:00 SA

I have had Tree Pros trim and prune my large trees 3 times and have been satisfied each time. The first time, I had them lighten the crowns of my two 40 foot tall ash trees. A week later we had a wind storm that tore up and knocked down many trees around the neighborhood, but mine came through it fine. It had to be the result of the recent trimming. I have recommended Tree Pros to several other people as a result.

Brian H.

4/26/2015

Just a few days ago, we had a huge tree removed with Tree Pro's. GREAT experience. Today we had the stump grinding done for that same tree.....They came at 7:45AM and were done and gone by 8:10AM. Any debris was taken away from our yard as well as the street. Again it was a FIRST RATE experience. We will definitely use this company again.

Chris K.

06/02/2015 12:00:00 SA

Tree Pros took down a very large, dead tree in our front yard today. All I can say is that they did an amazing job. I sure hope they get paid well. Will def. be using them again and would highly recommend them.

Lynda K.

4/20/2018

Andrew from tree pros was so great to work with. I had a 50 ft eucalyptus in my backyard that was mostly dead and needed to be removed. I filled out online quote request forms from four different companies offering tree removal. I got a call back a day later from Tree Pros and Andrew was able to come give me a quote right then. I never even heard back from the other companies. I finally got two other tree removal companies to come give me quotes and Tree Pros was cheaper by nearly $300.

The Tree Pros crew came out today to remove the tree. The power lines to our house needed to be disconnected because of course the tree was leaning over them. Tree Pros coordinated with SRP. Both crews showed up, worked together and had the power back on to my house in less than 30 minutes. The whole job including hauling away the tree and cleaning up the mess took about an hour. I can't believe how quickly they were able to complete the job. I will definitely be using them again.

Gwenn V.

04/07/2016 12:00:00 SA

We used Tree Pros for some pruning last year and liked their work. I called to request service for our irrigation system Thursday and the repair was done early Friday morning. The system need a rewiring and conduit to protect the wiring. Very happy with the prompt service. Highly recommend Tree Pros.

James D.

3/30/2016

I'm a first-time client of Tree Pros. Had 6 large, neglected, mature trees, including 3 citrus loaded with fruit in my yard. They were hired to cut back limbs, prune overhanging branches from neighboring properties and strip fruit. The team was punctual, professional, efficient and thorough. They were mindful of my neighbors and left the yard and pool (that's in close proximity) spotless. Their efforts exceeded expectations. Great job.

Nancy F.

10/11/2017 12:00:00 SA

I've hired tree pros twice previously to perform yearly pruning on our four major trees in the yard. They are reliable, reasonably priced and performed their job with professionalism.

Today, after a micro burst took out our huge Chilean Mesquite, they are here to remove the tree. Despite being super busy post storm the quote is done and their crew is completing the final removal of the tree. Great service!

Carol M.

02/06/2018 12:00:00 SA

I was very pleased with the work done by Tree Pros. We had them remove a large Ash tree from our back yard. It was very close to our wall and pool; yet they handled it like it was no problem. There wasn't a scratch on our wall and they cleaned up the yard very well (they even removed leaves that had fallen from the tree before they removed it).

Stephen D.

1/16/2018

I had a large Southern Oak planted by Tree Pros in March 2017. Their guarantee was for 6 months. At 4 months the tree appeared to be dying. They thought if would come back. We mutually agreed to extend the warranty to 1 year. At that point it still looked awful. I could not get them to replace it. They kept sending men out to do treatments and root excavation. One of them told me they did not dig the hole big enough and the roots were growing around in a circle. They damaged the irrigation system when I finally got them to remove the tree late last fall. They wanted to wait until this spring to plant as they didn't want to put in a new tree as winter approached. This March they finally put in the new tree. They again damaged the irrigation! This time I had asked them to turn the irrigation on before they left. Thats when it was discovered. 2 years to finally get a tree.... we'll see if this one thrives.

Carla F.

01/09/2018 12:00:00 SA

These guys were really great. It took a little while after I called for the arborist to make it out to do an assessment (but thats what I get for calling during monsoon season). Once he checked the palm trees, the cutting team made it out the next day! They cut the palms, made them look great and even cleaned up the messes the trees made before they arrived.

Joseph G.

01/04/2018 12:00:00 SA

I had a 30' Mexican fan palm tree in my back and I was forever fighting volunteers which resulted from the seed pods that sprout on the tree and are a constant cleanup mess as they blow around all over the place. I called several places for an estimate to have it taken down but due to the inability to get any of them to respond on a timely basis, I was getting discouraged.

I called Treepros and from my first telephone call was treated like they wanted the business. Alex came out and gave me an acceptable bid to take the tree down and two days later it was down and gone. The crew (four guys) who did the job, were friendly and completely accommodating. They cleaned up after the deed was done and you'd never know they had been here now. Thanks guys!!

Mike S.

12/15/2017

The crew just finished trimming my palm trees. Excellent job, very professional, great cleanup. They even did a great job cleaning my pool from the debris. I would recommend using this crew. Good communication from Ron and fair price.

Janet A.

12/07/2017 12:00:00 SA

Tree Pros came out to give me an estimate for trimming my 2 Mesquite trees. They had an arborist come by and he was able to give me a reasonable price, he took my deposit and called the office to schedule the work. The work was scheduled the next day! I was so shocked because every other company is booked for months! The crew arrived on time and trimmed to my satisfaction. Thank you Tree Pro's!

Jennifer D.

12/01/2017 12:00:00 SA

I was a repeat customer for this company, but when Andy came out for tree trim quote, he asked me to climb the tree to mark the branches that needed to be removed. Isn't that their job? Looks like they just lost another customer.

Mattison P.

6/23/2014

Their estimator scheduled for 8-9 but never showed. When I called at 10:15 he said he had made a mistake and would be over in 20 minutes. Over an hour later he still hadn't arrived. Don't plan your day around these people. They have no respect or consideration for customers time. I will find someone else that actually wants my business.

Susan C.

11/06/2017 12:00:00 SA

I decided to use Tree Pros for my Canary Island Date Palm removal because they had the best overall price for both cutting the tree down and grinding the stump after I haggled with them a bit to get the price down. I have no complaints about the actual tree removal and stump grinding except for the fact that they put a few small dents in my garage door when grinding the stump, but the idiots who owned my house before me put gravel in the palm tree planter. My fiance said that they had a little hockey net-looking thing to catch the flying debris, but it had some holes in it and some of the gravel ended up getting through and denting the garage door. I think they did the best they could given the situation, though, and they even ground the stump down below where they said they were going to.

My biggest problem with Tree Pros lies with their office staff. They are extremely disorganized and their customer service is horrible. I received better customer service from the arborists than the receptionists, and as a former receptionist myself, I find that unacceptable. I offered to be flexible with scheduling due to the discount they gave me, and then they didn't even show up on the agreed upon day. I called the office an hour after the end of the window of time during which the crew was supposed to come to cut down my tree. One of the receptionists scrambled for an excuse and ended up having to call me back after getting an explanation. Their truck was supposedly pulled over for emissions testing or something and that put them behind schedule by several hours, causing my appointment to be bumped back two days. The receptionist really should have called to tell me that my appointment was going to be rescheduled due to unpreventable circumstances. The fact that I had to call them to find out what was going on after they didn't show up at my house to complete the work is ridiculous. I also never felt like the receptionist was listening to me when I was talking to him on the phone. I spelled my last name for him at least three times and he still managed to get it wrong and lied to me that he had it spelled correctly. The female receptionist ended up having to correct his mistake later. Additionally, someone charged my credit card for the non-refundable $75 deposit twice and then had to refund one of the charges. Dealing with their office staff was a nightmare, and I was often left wondering if the work was going to be completed at all. If it wasn't for Daniel and Jose, I wouldn't have done business with Tree Pros. They seriously need to re-evaluate their office staff.

Susan P.

03/02/2017 12:00:00 SA

The recession has obviously hit Tree Pro's. But instead of trying to retain its customers, Tree Pro's has raised its price more than 25% since last Fall. And if that's not enough, they have tossed customer service out the window, too. They did not show up for the estimate the day they were scheduled. And even after they did do the estimate, when my husband so foolishly agreed to this figure, they never called back to schedule the trimming. I can get Tree Amateur's for this level of service.

Lisa E.

8/27/2013

This is a second posting of the same review, because the first one was 'filtered' ... I think because it was my first Yelp review. So, I'm trying again!
===========================
I recently contacted Tree Pros to get an estimate on trimming 2 trees in preparation for the monsoon season, removing an old tree root with sprouts, and planting of a new tree . Daniel came out, gave an estimate and suggested a deep root fertilization for all the trees and palms. We accepted the proposal.

The appointment was set to complete the fertilization and the following week complete the remainder of the work. We 'think' all the trees and palms were fertilized; unfortunately no way to actually determine.

The next week the trees were trimmed in the middle section however neither was shaped, meaning nothing was removed from the outside of the trees called the 'tip weight'. In addition, the old root wasn't removed and the new tree was planted without a water source!!! The water source was specifically discussed with the crew prior to them starting the work.

I called Daniel to express my dissatisfaction; he came to the house a few days later and was completely amazed at the poor workmanship.

The second visit resulted in the trees being trimmed/shaped properly and the tree being put on the drip system - however there was no water coming through the emiter. The root was not removed.

The root was finally removed on the third visit and the emiter for the tree produced water.

The only call received after visit three was to ask for payment. I contemplated delaying payment however I wanted to end the relationship with Tree Pros as quickly as possible.

My final words ... proceed with caution!!

Scott S.

01/08/2018 12:00:00 SA

Was able to get appointments for estimates within reason. Office staff was very good. Tree removal crew on time and impressed me when they refused to take down trees/cactus without a crane; the crane was out within an hour. Quick work to start was great but I was a bit ruffled when they used a chain instead of a strap on a cactus which of course split in two whilst it was lifted in the air by the crane and missed my neighbor's truck by a foot or so. Also, chainsaw cut into a fence. All was cleaned up and crew moved on.
When the stump grinders came a few days later (on time), they started out pretty good but in the end, left a further cut up fence, incomplete stump removal and a rip roaring mess. My pool, pool deck, and entire yard was completely littered with wood chunks and dust and I haven't been able to get into a shed as the wood litter is up about a foot on the door. Some items nearby were somewhat buried by the sawdust as well. My carport and driveway and pathways are a disaster. I suppose the stump grinding didn't necessarily include clean up. Prices were on the higher side from other quotes but I thought these guys seemed more professional; not necessarily.

Juli C.

3/23/2019

Be very cautious of these guys. Estimates are over inflated. Be sure to ask about how the estimate is arrived at. Had them do an estimate and was told that it was a big job and the 3-4 man crew would be there a good share of the day. They were done in less than three hours. Needless to say, I never would have agreed to the price quoted if that was the time it was going to take. When I tried to talk with them about, they didn't care. I will never use them again and have told several friends about them. I know they have lost several opportunities due voicing my opinion to residents of our HOA.

Seth R.

08/09/2017 12:00:00 SA

Can't trust this company. Did a good job the first and second times they trimmed our ornamental oranges. Third time, had to call them back to fix several large areas that either weren't done or were done badly. The last time, the arborist recommended a soil test, which cost about $200, because some of the trees were yellowing badly. Several months passed, no report. When I called, TreePros said they lost it and wouldn't charge us for it. They found it a week later and emailed it. No explanation of the report, just a bunch of numbers. The next arborist Tree Pros sent out to talk about the report told us that we never needed the test, that it was a waste of money, that he could tell what the trees needed just by looking at them as it's a common problem in AZ, and that the person who sold us the test was no longer with the company. He has refused to refund the cost of the unnecessary test, notwithstanding that his company recommended it, because, well, we got the results after all. That decision has cost TreePros my business, to the tune of over $1,200 a year in business they won't see again.

Jim H.

08/02/2014 12:00:00 SA

OMG! Tree Pros is amazing! I had a huge tree branch broken blocking my neighbor's front yard so it needed immediate attention as I felt really bad for the neighbor. The crew came super fast and took care of it right away. They were professional and amazing! I will definitely be a repeat customer for sure!

Dani W.

06/12/2017 12:00:00 SA

Our family moved to a new house 2 years ago and we had 6 Cypress trees in our front and back yards that I absolutely loved. In the move, we brought our beloved landscapers with us and I expected the trees to be cared for. Unfortunately, we've lost 2 trees due to mis-watering and care, including one of my Cypress being lost. Disappointed by the seemingly unnecessary loss, we heard about Tree Pros and called them out for an evaluation. The team that came out was amazing, courteous and professional. They clearly had a command of the needs of our trees and were super polite on top of it. They also informed us that we had insects that may be contributing to our losses and referred a pest control company to help us in the event our current company couldn't help (which was the case). We scheduled Tree Pros to come out and treat our tress. Gonzalo came out as planned and at the early end of our timing spectrum even. Not only was he knowledgeable, but what really impacted me was how incredibly polite and courteous he was. He was very aware of our privacy and the fact that we had animals. I was very impressed by his professionalism and the fact that he closed our fence to ensure the fur babies didn't get out. From start to finish, Gonzalo was quick and effective and let me know super politely when he was finished. It's so hard to find good people but I'll definitely recommend Tree Pros as they treat your home like their own.

Briana Q.

04/08/2017 12:00:00 SA

Just had the Tree Pros crew out to cut down a eucalyptus tree and prune/trim my olive tree. The guys were professional, efficient and friendly. Did a wonderful job and were very conscientious with the clean up. Highly recommend them!!

Cory A.

10/28/2014

Good job no muss no fuss! Did a great job removing a tree cleaned up after job was done.

Kevin D.

7/29/2015

Had these guys come out to reduce the size of two trees, and crown clean, etc.
Guy who came out to do the estimate was very knowledgeable about trees, and explained why they suggested the work to be done is a specific way.
Their crew came out and I was very surprised at their skill and knowledge on properly pruning desert trees. These guys are good.
Their estimate / final charge was the same, and reasonable.
They left the area clean and neat.
My trees now are much more attractive, and healthy.
I agree that the office staff could be more organized, but I really don't care about that.
What is much more important are the guys that come out and do the work.
I will be contacting Tree Pros again for Quotes for more trees.

Jenn C.

9/20/2011

Tree Pros is the overpriced and they do not perform the services promised. Last year we had them come out to quote palm tree deep root fertilization, tree food and trim. They lied about the services, never said they came out and then one of the palm trees died.
They have denied the work they supposedly did and still wanted to be fully paid for such a terrible service.
I highly suggest you not use this over-priced and unprofessional service. If you have nothing but money to burn, then they are the right company.

Heather C.

06/10/2009 12:00:00 SA

Do not hesitate to use Tree Pro's! I have used them twice on big jobs and could not be happier with their work. They arrived on schedule, cut down an enormous tree without ANY damage to the crowded yard. The stump crew showed up a little while later (also right on schedule). Not an easy job, but it was done perfectly and the yard was left completely spotless. I was seriously impressed!

The office staff and the work crews were professional and a pleasure to work with.

I had used them previously and had a good experience so gave them another shot.
2 out of 2 makes for one happy customer.
Thank you, Tree Pro's!

Fork N Knife ..

8/29/2011

We recently moved into a formerly lived-in house in Goodyear. We inherited a few trees and cacti. The palm out front needed a few dead fronds trimmed, and I wanted a prognosis for my struggling mesquite out back. A certified arborist from Tree Pros came to my house to give a free estimate. He assessed my tree problems, educated me on some things, and recommended the removal of the mesquite in the backyard. He indicated that taking the tree down was less expensive than trying to save it. (I learned later that Tree Pros is known for recommending tree removal because they sell the wood afterwards). Unfortunately, Tree Pros supposedly requires a guaranteed minimum of $350 in work to make the trip to Goodyear. I didn't know that, and nobody from Tree Pros told me that when they scheduled the estimate appointment. Nor did the arborist mention the $350 minimum until he was almost ready to leave. Of course, the palm trim alone doesn't add up to $350. So, he also suggested that I have Tree Pros remove the mesquite, buy a new tree from them, and pay them to plant it with some fancy box around it. He also told me that my priority should be purchasing an irrigation system from Tree Pros. Of course, the irrigation system costs about $3000. I have THREE trees. Why do I need a $3000 irrigation unit for a palm, two mesquites and a few cacti? I'm fine with self-watering using the hose. The arborist did take his time and did answer my questions. But it felt like more of a sales pitch than anything else.

Claudia M.

7/22/2015

I did a re-vamp of the back yard by getting old trees and bushes ripped out, and then putting in new irrigation, plants, and trees.

The removal went smoothly. The trees and bushes were chopped out and the stumps ground out. It was a very clean job with no debris left in my yard.
The new irrigation, plants, and trees are all doing well and look very lovely. Only one plant has died in these past 4 months and it had already looked a little sad going in the ground (it was within the 90 day warranty so it was replaced with a new plant). And it all got finished in just two days!

The issue I had with them is communication, I felt like every time I talked to them I was playing a game of telephone. There are the office folks, then the arborists, then the project manager, then the assistant project manager, and then the workers. All have a different understanding of what the job is suppose to be and all make different promises. I had to supervise the whole installation process as no one knew what they were suppose to do when they arrived and what I had paid for. The arborist only there the first day for a couple of hours despite promising to be there for the whole time. They didn't know where the irrigation lines were suppose to be run or how many zones or where each zone would be. They dug holes to place the plants in and good thing I looked before they planted cause some of the locations were aesthetically bad and others directly on top of the pipes to my pool, like literally the bottom of the hole was just pipe, no dirt. They also decided to mess with the front yard irrigation (I never wanted anything done in the front) and broke it which became an issue as the form I signed said nothing about doing anything in the front (as they weren't suppose to do anything there) so they were very reluctant to fix it. I had to call multiple times and argue with several people about it.

John D.

9/20/2016

I have been waiting all afternoon for Andy of Tree Pros to stop by for a quote. He was to be here between noon and 2:00pm. It is now almost 4pm, and I have not received so much as a courtesy phone call. This is the 2nd chance for Tree Pros. I had the same issue about 8 months ago.... having to call several times before getting a return phone call. My time is valuable too, and this is NOT the way to do business. I have called another company, and I will no longer be giving Tree Pros my business.

Dawn S.

10/09/2017 12:00:00 SA

I have been dealing with Tree Pros for the past 6 years and I felt compelled to write this review. In such a competitive world where customer service is so often neglected or non existing Tree Pros is like a breath of fresh air. They always make me feel as if I am their only customer; the office staff is very professional and they did a fabulous job on trimming my trees. I highly recommend Tree Pros for all your landscaping needs.

Hiroko T.

7/27/2016

Buyer Beware. I paid this company almost $5000 for Tree trimming and for an Irrigation system installation with an automatic fertilization system similar to what I had previously. This new system was installed incorrectly which rendered the system useless. After several attempts to get the issue resolved, they have not called back or attempted to fix the problem leaving me to hire another company to install the system correctly. Their tree trimming service was average, however, they were not careful in covering my expensive light fixtures breaking 3 of them. Even though they deducted them from the bill I was the one that had to call their attention to them since they left the site without saying a word. Their quote for fertilizing my trees was over the top and more than double but other companies had charged me in the past. Because of the issues with my irrigation I will never use this company again nor would I ever recommend them to any of my friends or family.

Tara C.

06/11/2018 12:00:00 SA

We visited this company's booth at the 2017 Maricopa County Home and Garden Show this year. We gave them our information because we were interested in a free quote to have a tree removed from the backyard. A week later they called and arranged to come out on that Saturday to look at the tree and get us a quote. The person scheduling the appointment said that an arborist would be in the area between 10-1 that day. On that Friday the arborist, Oscar, called to confirm the appointment and said he'd be there between 9-12. Its 4:42 on Saturday now and no call from them and no one ever showed up. I took this as a good indication of the quality of work they might do and overall poor customer service. Obviously, we won't be using this company if they can't even make it to an appointment. I didn't bother calling the company to inquire about where the arborist was because I honestly didn't want to use the company after they wasted my time waiting on them.

Kathleen S.

05/02/2016 12:00:00 SA

I used this company twice. The first time the staff broke a lantern in my yard and I watched until the staff fixed the lantern. I'm not an unreasonable person, I understand a giant tree coming down may cause some minor issues. I used this company again to remove two more trees, this time I was not home. BIG MISTAKE. I was shocked to come home to 2 broken lanterns, my garden uprooted, and multiple things in my garden broken. Again, I'm not unreasonable things happen, but when I noticed a broken lantern was moved further away from the tree so I didn't notice and another lantern planted upright in my flower pot so it did not appear broken at first glance, I immediately called tree pros and complained about the damage. In addition, objects on my grill were thrown onto the ground, and objects in my garden that are broken carelessly thrown around my yard. I was furious about the lack of respect for my belongings and the purposeful deceitful behavior of attempting to hide the damage. The staff did not take the time to move things out of the way so they did not break, but after they were broken took the time to try and hide it. I spoke with Yersenia who was very nice and reassured me we would be reimbursed for the broken items. I requested a refund as I should not pay full price for such poor service. My request was ignored twice. Please do not make the same mistake I did!

Richard C.

9/29/2015

Tree Pros is nothing short of outstanding! When a tree fell onto my house from a recent storm and it needed to be removed, I received the utmost priority and professional service that resulted in saving my home from further damage. The team that responded was professional, efficient and respectful. Tree Pros has knowledgeable people and is reasonably priced. Thank You Tree Pros for the awesome experience in a dire situation!

James S.

3/28/2012

Don't believe a word these guys say. They don't give out written quotes for a reason - so that they can later balk on what they have promised after you have paid your bill. They are liars and cheaters. Don't trust them as far as you can see them. Check out all the complaints they have on Better Business Bureau. I wish I would have before I hired them. Nasty Nasty business.

Victoria B.

02/12/2014 12:00:00 SA

I needed a couple of tress cleaned up and one needed to be straightened out or it would be running into the house. They got hit by the frost and looked deathly, so I was worried I needed them removed. Tree Pros came out as scheduled for their estimate and let me know the trees were just fine and only needed to be trimmed up and cabled.
I thought the cost was fair, $150 min charge, even though they were a little more than the next guy.
I got called the day before with the time they would show up and arrived right on time. Crew of three and they were polite and explained how to tighten the cables. I asked them if they could also clean up a couple of Pygmy date palms that I let overgrow and it wasn't a problem and didn't try to charge extra. I am sure it is because of the min rate and was within their allotted time for the job, but nonetheless they took care of it without question.
They cleaned up after themselves and even blew all the dead leaves in the back into a pile and removed them too. I was not expecting them to clean up other things than what they made of mess of, so that was nice.
I would use them again.

Denise F.

02/08/2013 12:00:00 SA

Had these guys come out to get an estimate of fertilization July 10th. Kept calling back to get the quote for the work but they never got around to it. August 1st I gave up on getting an estimate when I called for the 4th time and they still said they didn't have on. What a waste of time. I've had these guys do work in the past and I was happy with them. But I wouldn't use them again. They don't call back and is a huge wastes my time. I don't call companies back that don't want to work.

Heidi W.

7/23/2014

Long story short, I had an initial negative experience with Tree Pros in removing two palm trees from my front yard. Was not pleased at all. However, Jason, General Manager from Tree Pros, personally called me to rectify the situation, took full responsibility and displayed the kind of customer service that will make me use their services again. It's nice to see that a company cares and shows this kind of dedication and work ethic.

Whitney F.

09/10/2015 12:00:00 SA

I experienced monsoon damage to a very majestic ash tree this year. tree pro came within 2 days to estimate removal of it for what seemed a reasonable price..had to wait almost 2 1/2 weeks to be on the schedule when they did show it was not within the promised time frame, no notification they were here, trimmed a tree in the front yard and left (I had that added to the work order). called later that day and was told the workers didnt notice the 2nd page of the work order, came back the next day to take down the larger tree and then decided they could not do without a crane! $800 plus for a crane...when i asked for an exact price I never got a call back. basically they dumped the job..had to call twice to get my down payment bac k. I called Whitfill nursery where I bought the replacement tree and they referred me to a company called Tree Huggers who came out and did a fabulous job and hey didnt even need a crane! I was jerked around by Tree Pro;s in many ways and this is one of the worst dealings with a company I have ever dealt with....save yourself some aggravation and delays.

Sheryl C.

8/27/2015

We had a cluster of three tall fan palms that were struck by lightning and needed to be removed. Tree pros gave us a great price, arrived on time, did a great job, including a fantastic job of clean-up. They even blew the sawdust out of our decorative rock. Would hire them again in a heartbeat.

Lucia W.

7/25/2015

I called for an estimate and they came out to my home right away. They emailed me the estimate and called to follow up. I was budgeting and they offered several differant options. Offered to come out right away and crown the Mesquite tree. I took then up on the payment option that worked the best for me and they came out to my home in one day. When i got home my tree actually looks like the beautiful tree that it is. A job well done no mess, all branches taken away, clean , no damage to anything, no smashed bushes in the yard. They knew what they were talking about as far as what my tree needed to keep it healthy. Thank you Tree Pros.

Frank P.

4/30/2014

We have used this company for a few years. Like other reviewers, we have found their front office totally incompetent. But that is not my complaint here. When we first used them they did a good job with our trees. But as time went on we had to continually fight them to keep them from butchering the plants! One time I caught them butchering a tree that I asked them to just trim; that tree has never been the same. They were very apologetic and gave us a deal for the next time. Well the next time was last fall, when they came to trim some dead branches from a 20 year old gorgeous Palo Verde. We made the mistake of not being there when they did the work. Big mistake. This beautiful tree now looks like a Dr Seuss tree with a big trunk and a little bit of green. They claimed that a storm had caused more damage than we thought and that branches kept breaking. Did they stop and call us to ask what we wanted? No, they just kept cutting. They did come back and give the tree a supposedly $400 dose of medicine to help the tree come back. It is now spring, and it looks worse then before. Im not going to bother to call them to deal with this - they will only give us the run around, and I honestly don't want anything else to do with them. We are going to have someone else cut this tree down, and plant a new tree in the area. My advice, stay away from this company, or if you do use them, watch them like a hawk!

Jessica J.

1/21/2017

Phenomenal team! I'd recommend Gerson and his team to anyone. He is affordable, responsive, professional, and most importantly, does a fantastic job.

We moved to a property which required a lot of landscaping maintenance very quickly. Within a day, Gerson and his team were out at the house and transformed the yard into a beautiful oasis. We have and will continue to recommend him to anyone needing a landscape project. I'd give them more than 5 stars if I could.

M C.

6/25/2016

Just completed a one-day irrigation system overhaul. Gerson and crew dug up old poly tubes, replaced with PVC. New valves and control box. All in one day! Responsive, professional, reasonable, knowledgeable. Can't say enough about this experience. You should give Gerson an opportunity to bid your job.

Gene 2.

10/15/2014

Out of 4 landscapers that came to give quotes Gerson was the only one who showed up on time, followed through and actually gave me a quote on the spot, and then showed up to do the job at the rate he quoted and made everything look amazing! It's so easy to work with him and he's extremely fairly priced and a super nice guy and great to communicate with. I'm so happy I found him and will be using him for all of my needs moving forward.

Barb B.

5/14/2013

Gerson at Landscaping Professional Service was great - highly recommend. He stopped by to look at my front and back yard which needed a large amount of debris cleaned and hauled away as well as weeding and some branches and shrubs trimmed back. He gave me an estimate which was totally reasonable and came back two days later to do the job. He and his crew worked super quick, did exactly what I had asked them to do and even cleaned up/put away some of the landscaping stuff I had laying around. I will definitely reach out to him again in the future if I have landscaping work needed. Thanks Gerson!

Joe S.

04/02/2011 12:00:00 SA

Great experience working with Gerson and his team! We had them replace our entire irrigation system in our front and back yards, and plant several new plants while they did the install. Gerson replied to my request for an estimate immediately, came out to provide the quote within a day, and started the work the next week! He was very reasonably priced, and very quick to communicate via text and email with questions. When I decided to add some plantings as part of the project, Gerson was extremely responsive and picked my plants up from the garden center for me that same day so they'd be ready for the installation the next day. They did an awesome job with the install, and left everything looking and working great! I will definitely be using him again.

Chris W.

08/01/2014 12:00:00 SA

Had a Pressure Vacuum Breaker Assembly start leaking on a Sunday and the only company to return my call was Gerson. He was able to come out after his prior commitment. He was on time for the time he quoted and even text when he was on his way. Had him also replace a siphon valve while he was here. Did a outstanding job and will definitely use him again.

Jae S.

06/09/2014 12:00:00 SA

Gerson came out and removed a stump that was very stubborn. He was very professional and cleaned up his workspace. I would highly recommend this business. A+ service.

Sheryl W.

09/06/2015 12:00:00 SA

Gerson was great! Responded quickly to my request of a quote and scheduled to come within the hour. Quote was very reasonable! He and his partner arrived when they said they would and did quality work. Trimmed two large pine trees and planted new plants in my planters. Highly recommend.

G O.

11/19/2013

The irrigation system was not working, so reached out to Landscaping Professional Service, Gerson responded immediately and came to inspect the system, and gave a free quote. The system is working now. Definitely recommend him.

Pam B.

2/14/2013

Gerson was the only company that responded. After trying 2 other companies, I called Gershon. He came this afternoon and fixed everything. Also very reasonable and great communication! He's honest and reliable, give him a call. You'll be glad you did.

C. A.

2/20/2012

Gerson came out to replace my sprinkler controller and correctly program it for each sprinkler zone. He was very responsive and answered all of my questions. Will definitely reach out in the future when I need his services again. Thanks Gerson!