Scott Roofing

We used Scott Roofing years ago to replace our deteriorating patio roof, and they did an excellent job.

In August we lost shingles on our house during a severe monsoon storm, which also felled one of our trees. After contacting insurance, which recommended replacing the roof, I contacted Scott Roofing. We got an estimate satisfactory to us, which included replacing all of the jacks and flashing which were original to our 38 year-old house.

When the day came they brought in a large crew, stripped the roof, and re-shingled it in one day. We also had our small shed re-shingled, even though there was no storm damage, so that the shingles would match, and that took a couple of hours the next morning for two roofers.

We are extremely satisfied with Scott Roofing.

I had an appointment for a free estimate and no one showed up. I did not get a call to cancel or reschedule. I called to find out what happened and the person that answered the phone was not friendly and did nothing to help.
If that is how Scott Roofing treats people at an estimate I don't want to know how they treat paying customers. If I could rate lower than one star I would.

Less than one if available; neighbor referred them & they said a 10 yr roof needed replacement! Got the job done for 10% of their estimate! Beware

My review was left on an evaluation we received several years ago.  Unless they have had a management and familial change, I doubt this company will stop their extortion.

We had a brand new roof installed from Scott Roofing a couple of years ago. Everything looked fine initially, but after a recent (typical AZ) storm, shingles were blown off. We immediately called Scott Roofing, and it took them a few weeks to have someone come out. My husband explicitly asked if they should throw a tarp up in case of another storm, and the person stated no, it will be fine and did not tarp.  However, another storm came,  rain water got through and literally poured through our ceiling into our living room. Our newly remodeled ceiling is ruined, and now we need to spend thousands of dollars in restoration. When asked if they would help to cover the damages of the roof and/or ceiling, as they included a 15-year warranty and the shingles were rated for 110 mph winds, they refused and even charged us to fix the shingles that were blown off.

I was very pleasantly surprised when I was told the work repair quote I received from a different roofing company wasn't needed for another 12 months and what little cracks there was John filled them up for me at no charge. I really appreciate the integrity of John & Scott Roofing and I will be in contact with them next spring for follow up

Outstanding service!
I have multiple roof tiles come loose from wind. Had another roofing contractor come out and tell me I needed 6 tiles replaced and he could do it for $350 cash.
Call Scott Roofing (dispatcher was great) and she set up a free consult. When the estimator (Sal Corona) came out and climbed on the roof told me that the membrane was good, I only had 1 broken tile, and he proceeded to put the remaining tiles back in place. He came down, gave me the broken tile, and told me where I could get a new one for free. He then instructed me how to install the new tile. And he didn't change us anything! Wealth of knowledge, customer focused, and honest. You can't ask for more.
Thank you Sal and Scott Roofing!

We needed some roof maintenance, cracked tiles, cracked mortar caps, shifted tiles.. i called 5 different roofers and most would not even give me the time of day for a small job, everyone is so busy right now. However, Scott roofing from start to finish was great! First of all they answer the phone with a kind and happy rep. The estimator was out the next day for a free estimate, he was super nice & professional. Although he said they were busy and it may be 4-6 weeks they would do their best to squeeze us in sooner. The price was clear and included a little cushion incase they found any extra cracked or shifted tiles. They ended up being able to come a week later and fill us in. Those guys that did the work were also very friendly and professional, did a great job! We are very happy with the great customer service with this company. Price was fair as well.

I am satisfied after getting my roof replaced, however if I had to choose again, I would go with a different company.

My critique is mostly with poor communication with the estimator regarding what would be done. I thought we were on the same page about some things like replacing existing warped wood, but this was not the case. Also the color was supposed to be tan (my HOA approved this) per the estimator...but it ended chocolate brown and aluminum. Then after the job was finished, I had to contact them and express how my roof was not aesthetically pleasing, tar splashes, etc...

There was one roofer in particular that came back and did an amazing job fixing it. He was responsive and easy to communicate with. Now my roof looks great and I am beyond impressed with the final result.

My issue is from May 2013. Better late than ever! I give high marks for the before work customer service. Scheduling the estimate appointment was easy. The Estimator was punctual, professional, and very helpful with financing.  

The actual job customer service was terrible! The onsite project manager for the job called me at work. They were having a problem with the rooftop air conditioning unit and I needed to call my A/C guy. OK, thanks! What he FAILED to tell me was he turned the A/C unit OFF! What!? It was the last week of May in Phoenix! Not hot, hot but still warm enough to need A/C! I came home after work to my dogs in a very warm and stuffy house. The PM knew I had pets, too! So I thought the A/C was off because the A/C had malfunctioned. We slept that night with the windows open and the fans whirling! When my A/C guy came the next day he fixed whatever the issue was and turned the unit back on!

This was my first roof replacement job! I definitely learned a lot about the process. I won't be calling Scott Roofing again!

I wrote my original review on 08.27.16. and received a response from Mandi H of Scott Roofing Company on 10.02.19. - three years and two months after my original review.

1) At the time, my Husband and I lived in Phoenix, Arizona for 10 years. So yes, I would have called the Phoenix office of Scott Roofing Company.
2) I have a 602 area code ( still ). Yes, even though we now reside in Wichita, Kansas.
3) I called Scott Roofing Company, Kimberly H, not my Husband Tom H to schedule the appointment.
4) I keep a detailed call log for business purposes. Yes, I set up the appointment and yes, I was the one waiting for Scott Roofing Company to show up.
5) Just because Tom H wrote the review, it does not mean that he is the one that scheduled the appointment.
6) No it was not another Roofing company. I already had multiple quotes.
7) No I did not call Scott Roofing in Wichita because we did not live in Wichita at the time of the call.

By blaming a customer, without checking your facts, you make your company look incompetent. I am very glad that we did not use Scott Roofing Company.

8/27/2016
We called Scott Roofing for a quote to repair or replace our roof. It took several calls for them to call us back. Once they called us back, they stated that they were so busy that it would be two weeks before they would be able to come to our home. We decided that we already had three quotes - all were within a few thousand dollars of each other - but would give Scott Roofing a chance just to make sure of our decision. They would come out today - Saturday, August 27th - as a first appointment or very early in the morning. We changed our schedule around in order to accommodate their schedule.They still have not arrived - 12:55PM. I would guess that they don't need the business or value our time as a customer.

Comment from Mandi H. of Scott Roofing Company - Phoenix
Business Manager
10/2/2019I have researched our scheduled appointments for Saturday, August 27th, 2016 and see five appointments scheduled but none with the first name of Tom or a last name starting with H.  Is it possible it could have been a different roofing company?  Possibly a Scott Roofing in Wichita, Kansas where your review says you are from?

They demonstrated why they have such an excellent Better Business Bureau rating today.  We have a roof leak.  They asked how old, and we said about 10 years.  They did the inspection, found the issue and then said to call the original roof company that installed it because it would likely be under warranty.  They earned our respect and gratitude.

Called Scott Roofing about an insurance claim.  They refused to bid the job saying they would bid it so high that the insurance company wouldn't pay more than %60-%70.  Thy said I'd be out of pocket for the balance plus the deductible.
Plus the guy came before his 7am appointment.
Might be good that they were honest but they didn't even try.  
My experience with them was not happy.

Awesome company to work with! Fast response to my disaster due to a storm July 30th.  Folks have said I now have the best roofline on the block.  They kept in touch with me daily and did an amazing job.  I highly recommend!

After playing phone tag with this business for about a week, I ended up leaving a detailed message on a Sunday afternoon with days I was available to schedule an estimate.

Not only did I not a receive a phone call back, but they went ahead and scheduled an estimate appointment on a completely different day from when I had requested (Saturday versus my proposed Monday, Tuesday, or Wednesday) and sent me the appointment via email. What!?

I needed the quote, so I went with it and planned accordingly. The guy was running late but did call to let me know. Then he still didn't show... He called again saying he was at my house, only he had the completely incorrect address on the other side of the valley. Someone had obviously entered something incorrectly.

The poor guy said it would be another hour for him to get to my actual address. So, we agreed that he'd look my property up online and I gave him the specifications of the roof area needing repair, and he was to get back in touch with me later with rough estimate before he would come out the following day for a firm estimate. That way I would have an idea what we were looking at before wasting more of both of our time.

Never heard from him or the business again... No calls, no emails, no one at my house to look at the roof... Nothing. Needless to say, we went with another business, a well-know company with radio ads and a reasonable estimate, and the work is currently under way.

Scott Roofing removed the existing tile and underlayment. They replaced rotting plywood and the underlayment and then replaced the tile. Scott Roofing employees were all very helpful, honest and extremely hard working. They all had old fashioned work ethics. They kept a clean job site, even with up to eight men on the job at one time! Very impressed with the company and the excellent job they did. Thank you to the estimator Brad, Oscar the foreman and especially Eddie the job superintendent for a great job well done. We are very pleased with the results. Scott Roofing you are the BEST!

Im really shocked to see the reviews so low. This companies customer service exceeded my expectations. Having my rental properties roofs replaced was the best decision ive made. Scott's roofing made the process easy and answered all questions and concerns I've had. This company really puts customer service first. :)

We got the roof repaired just in time. Scott s Roofing has been my roofer by choice. They even did warantee work on a roof that wasn't even their installation. I've used them now 3 times over 30 years

I highly recommend them - easy to work with and they did an outstanding job.  The men were thoroughly and everyday they cleaned up.  Very courteous and respectful.  Yes they are higher priced then most but there is a reason they have been voted the #1 Roofing Co for the last 12 years.

What a waste of time, I called Scott Roofing after having major damage to my roof due to a microburst.  I was surprised when someone answered the phone on a Sunday.  The person on the phone was nice, took down all my info and scheduled an appointment for Tuesday at 8am, I had requested Wednesday since I'm off of work that day but they were booked.

I did manage to move my work schedule around a little to be home at 8am, 8:30am rolls around and no one shows up and no phone call, I call Scott Roofing back and got transferred to someone's voice mail.

Forget this, if this is your first impression you give your potential customers I would dread to see what kind of work this company does.

Don't waste your time dealing with this company, call someone else that will actually show up.

They put replacement roof on my house, though at higher cost than other bidders. It was an upgrade with 30-year labor/50 year material warranty.  It was well done and looks great. Customer satisfaction = 4.5
However, when I later sold the house, the warranty transfer cost was quoted at $1000 (for a simple change of owners in their records). I thought it was a mistake, but they informed me it was not, rationalizing that it was required to essentially issue a new warranty (on a new roof with a paid-for warranty). After-installation customer satisfaction = 0.
If this is of concern to you, ask about their warranty transfer charge FIRST. This soured me enough that I would not use them again. Too many other roofing fish in the barrel.

Scott Roofing put a new coating of elastomeric on our roof.  They cleaned the existing roof, and placed two coats of elastomeric using an embedded mesh.  I must say that the job was executed very well, and the end result was a roof that looks great.  Time will tell, but I suspect the roof will hold up very well.  I would not hesitate to use them again or recommend them to a friend.

Scott Roofing company fixed my roof several years ago for a little over $10,000.  The roof has consistently leaked since then and water ponds badly after rain.  I would recommend you avoid Scott Roofing.

This is the second time I have used Scott Roofing.   Great company to deal with,  and I will use them again,  on my next house.

We had a small roof leak earlier this monsoon season and we called a number or roofers about getting the roof repaired. We soon learned that most of the big companies send out sales guys (instead of repair estimators) and they don't want to repair the roof leak, but want to sell you an entire new roof or re-paper the entire roof. And Scott Roofing was no different.

The guy arrived on time. And we showed him where water was leaking inside the house. He proceeded to take out brochures on new roofs and new roof tiles and tell us that financing was available. All this without even getting on the roof. We started to push back and he said that we might not need a new roof, but he'd be better able to tell once he got on the roof and inspected it. At that point we decided we didn't even want him on the roof and wouldn't let him get up there.

I'm giving this company two stars because he did arrive on time. And because if you wanted a new roof, you might want to hear them out. But be wary if you're calling for a roof repair.

I just wanted to tell you what an amazing employee you have in Brad O'Brien!! He was so friendly and knowledgeable!! The rain caused my ceiling to leak which caused a huge hole. He took the time out of his day to explain everything to me so that I could understand. Apparently it was also caused by my pigeon problem!! And termites!! I will definitely work with your company again in the future and recommend your company to all of my friends and family because of Brad O'Brien! Thanks again!!

Last week we had our roof done in Tucson, Az. Scott roofing took one and a half days to complete. I  thought they did a good  job. I noticed just a few hiccups, such a few nails left on the ground here and there other than that I'm satisfied.

We were contacted by Scott Roofing as a result of a request on To Fix It website.  The person who contacted us on the phone was completely professional and courteous.  However, when the estimator showed it was completely different.  I believe the price increased due to the location which is a senior/active adult community.  I live in a 1800 sq foot home.  I have a mix of tile and flat shingle roof.  I really wanted my tile underlay replaced and the tile replace simply for appearance.  

The estimator told me (3) times he was a third generation roofer, but never mentioned how long he had been roofing, which told me nothing of his personal experience.  He spend about 30 minutes on the roof as he said he would.

When he returned he said my flat part of my roof was in seriously bad condition and that it is leaking.  He quoted me prices for repair on my tile section of $24,000 and $27,000 for the schingle section.  - This is a 1800 Sq Ft. House.  

I actually had the roof work done by a reputable roofer for a third of the price.

I typically don't write reviews, however in this case I thought it was necessary.  I have been a loyal customer to Scott Roofing for years so naturally I called them when i had an issue with my new home. In September 2018, a sheeting on my flat roof flipped due to wind (wood exposed). On Oct 4th, the estimator (in the business for over 20 years)  provided a few options including using the existing sheeting as a base and covering it with another roofing material.  This option was possible because the damage was not extensive. I paid my deposit and was slotted into a que.  Note: the que was 2+ months long and during that time more rain.   On 12/12 the work was scheduled to begin. The repair crew immediately told me that the repair suggested was not at all going to work.  Only then did the office call me and indicate that the roofing repair option should never have been an option in the first place. They indicated that the estimator didn't take appropriate pic (ie passing blame?).  Anyway, I am willing to accept human error but I cant accept the fact they put me BACK INTO THE QUE til next February (best case). Unfortunately, my roof will likely then suffer more damage and more costs.  Bottomline, they made a mistake and now i am back into a que without any exception.  Really?   I can't in good conscience promote Scott Roofing to my friends.  I will be passing this message along also in Google reviews.

We had Scott Roofing out to our house to inspect the roof after our buyers home inspector reported several broken tiles. Doug from Scott roofing came out and inspected our second story roof and took pictures of the entire roof for free! No broken tiles were found and we were not charged at all. Thank you for being honest and for the free inspection.

Presently trying to find a reputable roofing company to put on a new roof that has  a predominance of great reviews but so far not that successful. Out of curiosity, I wanted  to see how Scott Roofing rated now as we unfortunately had a very poor experience with them several years ago.  I was hoping there would be a majority of stellar reviews but unfortunately  overall, they are  not too good.  
To summarize, We had damage from storms and they stated they found the problem but similar to other's experiences, we kept getting leaks but no positive results. I never left a review in the past, but after reading many of them, I felt it was time to write one as this may help others avoid a negative client experience.
Something I learned that I was not aware of at the time is that if you are within the 2 year warranty and having difficulty with a company, you can file a complaint with the Arizona ROC ( Registrar Of Contractors) and they may be able to rectify the problem.
Hope this helps .

Scott Roofing is the ONLY roofing company I will ever call. They are AMAZING. Their Customer Service skills are great too!!! Jim M came out this morning and took care of a few issues we had.  Our appointment was for 7 AM and that doorbell was ringing at 7 AM, so he was right on time and that's much appreciated. They are professional and when the time comes that we need to replace our tile roof, Scott Roofing is the company I plan to use. I prefer quality and a longer warranty which they provide, rather than these cheap companies that might be able to do it for $1,000 cheaper, but only offer a 2 year warranty and their custom service stops when your check is cashed. NOT SCOTT ROOFING, as their customer service is ALWAYS there for you and they truly care. Professionals and if you don't use them, good luck. Happy leaking!! I just want to say THANK YOU SCOTT ROOFING AND THANK YOU VERY MUCH JIM M for being there for us. Joni U Peoria AZ

In my one experience - I found Scott Roofing to be reliable, responsive,competent, and trustworthy.

We hired Scott to re-roof our Tempe home in 2014. The estimate process was uncomplicated and pleasant. After signing the contract, we chose our new tile. Scott did a superb job tearing off the old roof; they had a large crew; cleaned up after the work was completed; returned to resolve a concern without complaint. They communicated regularly during the work cycle. We have had no problems with our new roof. I especially appreciate that with the warranty Scott provided, we were able to reduce our homeowner's insurance premium.

I purchased a home and had it fully remodeled, except the roof.  When I finished the hiring of contractors and the entire remodel was completed, I then decided I wanted to replace the roof and make it new as well.  It is a basic gray shingle, nothing expensive.  I contacted Scott Roofing and a gentleman came to provide me a quote.  My home is 1600 sq ft living space with a connected patio and laundry room.

Little to say, the quote he gave me was almost  $12,000 to replace the roof with the most basic of gray shingles.  The wood is not in bad shape, as I had it inspected when I bought the home.  In fact the roof is not in bad shape, I wanted to have it replaced for aesthetic purposes only to match the rest of the fully remodeled home.  When he provided me this outrageous quote, I looked back at him dumbfounded knowing he was essentially trying to rip me off.

I asked him how much it would cost to replace only the roof over the patio--knowing the first quote was horrendous I was curious what he would quote me there.  He quoted me $3500.  My patio is roughly 20 x 6.  Little to say I never called them back.  The gentleman who quoted me called back three times and left messages (which I never returned) asking if I was interested in his quote.

Having gone through an entire remodel of a home, hiring multiple contractors (which this Scott Roofing appraiser knew, as I told him outright), this man still thought he was going to flat out rip me off.  

Don't waste your time folks, it is a few hours of my life I will never get back.  Be very careful and do your research as well, the older gentleman they sent to my home never batted an eye when he provided me these ridiculous quotes, and had the nerve to call back three times to ask if I was interested weeks later.  (Don't do business with thieves)

My home suffered roof damage due to a wind and water storm that occurred back in early January. I gathered quotes from different roofing contractors to make the necessary repairs.  I was advised from all three contractors that I needed to replace my entire roof. After meeting all of the roofing estimators I decided to go with Scott Roofing because their estimator (Brad Z) was very friendly and clearly knew what he was talking about. The experience got even better when superintendent Brad Robertson came with his team to replace my roof. Brad Robertson was very knowledgeable, patient, and very professional. He answered all of my questions. This was my first experience replacing an entire roof so I had lots of them.  Also, he would always show up on time and would call me daily to give me a progress report of how the process was going. Brad took photographs before and after the roof process and presented them to me when the job was complete. He made sure there was no mess and left the exterior of the house looking very clean. Scott Roofing was not the cheapest company in town, but they did an amazing job. They always say you get what you pay for and with Scott Roofing it's so true.

Thank you Brad Robertson for making my first roofing experience a memorable one. If I ever know someone that needs a roofing repair I will send them your way!

-Sincerely,

Leonardo Vergara

Terrible service! Well, let's say there was no service. I scheduled an appointment and the worker just did not appear. I tried to call the main line several times, the ladies on the line could not even find my name in their database and they'd been transferring me to different voicemails. So in the end I couldn't talk to anybody who could provide me some kind of information. What kind of company does that?

I met with a sales consultant from Scott Roofing to get bids on repairing roofs on two houses,.  He seemed nice, but shocked me when he presented me with a $30,000 bid for one house & $33,000 for the other, claiming that I needed to replace the entire roof on each house.  He was extremely pushy & told me that the roof on one house would be ripped right off by the first monsoon of the summer!  Well, we had several monsoons & the roof is still there.  Scare tactics are NOT a smart sales tactic.  

His bid on that one house was at least $10,000-20,000 MORE than any of the other bids that I received.  The other house only has a few small leaks & does not even need to be entirely re-roofed, just a few small areas.  He was so far out of the ballpark on both bids, it was a joke.  Perhaps he thought that he could take advantage of me because I am a woman, but I knew that his bids were both so ridiculously overpriced, unless he was using pure gold!  No stars from me!

Yeah they definitely need a zero star rating.  Their quote was twice as much as the other three I got.  My house is a 1600sq and a two story.  They quoted me almost $14k.  The average of the other quotes was $8k for reference.  I ended up telling the guy to leave because I was insulted that they would try to take advantage of me like that.

I called Scott Roofing to take a look at a leak on a flat roof.  They called to confirm the appointment, and were on time.  The professional looked around on the roof, took some pictures and gave me his advice.  The advice was the leak may be over here, or over there.  It might be under the tile on the east side,  or perhaps the tile on the west side of the roof.  Perhaps it is on the other second story roof. He was without a second ladder, unwilling to use my ladder and so unwilling to climb onto the second story to take a look.  I said I would be interested in seeing an estimate.  I was told no estimate.  could be $2000, might be $5000.  If his suggestions did not solve the problem it may be a problem with the stucco on one of the second story walls.  

This experience jolted my memory of a similar Scott roofing estimate roughly 4 years ago.  

I am very unhappy with the estimate.  I will say that I thought the estimator was forthright, and tried to give me good advice.  However isn't it there job to find the leaks, and repair the work at a fair price?  He neither located the leak not offered any real solution.  Only suggesting to do a huge job all at once, not the most likely area first and move down the line.  There was no real diagnosis.  Just a waste of my time.

I do not blame the estimator.  I think the home office is uninterested is spending the time to find the problems.

I just had a new roof put in a few months ago. The guy who came out to give me the estimate (Michael) was very nice and very professional. His estimate came in a little higher than some of the others but he did a very good job of explaining why. The install took half the time they said it would and it looks great. But what was really impressive was when my roof started leaking during the rain two days ago. I contacted their offices at 4:45, left a message for the lady who handles warranty issues. She called me back at 7:00 am the next morning saying she submitted a work order. At 9:00 their repair guy called me saying he was on his way and 9:30 the leak was fixed. No headache, no issue. This company stood behind their work and this day and age, that's hard to find. Five stars!  All day long!

We needed to have our tile roof replaced and went through the estimate process with four different companies.  The estimate from Scott roofing was ball park with the others and we were impressed with the people and service. They were able to find tiles that matched our old ones so we didn't have to buy all new tiles. That was a big savings. Great company to do business with!

Really did a great job on our new roof.  Very thorough.  Cleaned up after themselves.  Highly recommend the company.

Had a leak (small) wasn't sure what was going on. Called Scott Roofing and since it wasn't raining they said they would come out 5 days from when I called they also gave me a time of 8:00am. He came out on the day of and arrived at 7:30am (early). Weird no one comes early. He went up on the roof took several pictures heard him move some tiles around and came back down. Explained everything to me. Showed me pictures that some of the tiles moved around and the gap was most likely the problem. So he just fixed it. He told me what to look for in the future and gave me a tube of sealant just in case. Asked him for a bill and he said 'no charge'. In the future if I have a problem with my roof Scott Roofing Company will be the first company I call. Ask for Ray C.

Great people, awesome work, professional and honest people. Job well done Scott Roofing, thank you!

I'm giving these guys 5 stars, I only have a small job to repair and I tried for weeks to get several companies out.  Because it was not hail damage no one wanted to even come out.  I even tried the people that were reviewed here on Yelp in the NW area thinking they would not mind a small job close by.  Well, the salesman came by and told me it was a easy fix but they would have to re-do a section that was done by my handyman and would cost about $1200.  I can understand this because once they fix it they have to warranty it so he recommended me to have my handyman come back out.  I followed his advice and will see how it goes, I am just grateful someone came out to help me unlike every other company I called.

Due to a microburst, I metal panel on top of my roof was pulled up. I know that now, but when I saw the piece of metal standing upright, I freaked out a bit! I called Scott Roofing. A gentleman(can't remember his name but found out he lived in my town of Surprise) came out to take a look. He was honest, professional, quick and kind. Being a single mom, I really appreciate all of those qualities! He fixed the problem and even did a quick inspection of my roof. My experience was well over a year ago, but I would call them first before calling any other roofing company.

We got a quote for the roof from this company for 10,000.00 signed the agreement and when the roofer came out said so much more needs to be done than what was quoted. Gave us a quote of 29,000. With a signed agreement we have tried to call the owners numerous times with no response back. BUYER BEWARE! Sales reps are selling other products as well a total nightmare of a company

We called Scott Roofing Co. for an estimate on replacing our roof. Our renters told us they came out, but they never called with the estimate. Two weeks after they came out, I had to call about our estimate. The roofer who did the estimate called us back later and tried to convince us there is more damage than there really is, but still gave us no estimate. He said he'd call us back with the estimate, but it's been another couple of weeks and nothing. They really must not want business because they can't even get an estimate out!

Well first of all they should be a zero star option. Well where do I start first of all I believe this company really like to take advantage of senior citizens. They had put a new roof on my parents house last year. And during a storm after they had put the new roof on the 2 inch silver tape that they tried to seal the air conditioner back together with came apart. So when we noticed that there was this silver tape flapping in the wind we called our Ac guy that installed the unit originally and has been working on our entire families air conditioners for well over 10 years he is very well trusted and would not sell you or make you pay for anything that is not necessary. So when he came and inspected what Scotts had done to my parents air conditioner he was just blown away that they would attempt to try to do close a two inch gap with just some silver tape. It took him and one of his associates a crowbar and the proper materials to seal off the air conditioner so I called Scott to let them know what was going on the first words out of their mouth were why didn't you call us well it was an air conditioning issue not a roofing issue so I submitted copies of the invoice to have the air conditioner put back into place properly they refuse to pay it and they had one of their quote unquote customer reps out to look at the job that was done and of course the unit was put back into place properly with the silver tape and a material called Pookie and screws and the gentleman tried to tell us that they would never have just left it with the silver tape He said they use this stuff called superputty and when we asked our AC tech about super putty he said that he had never heard of that in his life and when the man came down off the roof and saw that the job has been repaired properly he just copped a serious attitude when we started asking questions and just got in the truck and drove off never did get reimbursed for the work that are AC tech had done to fix their mistake so buyer beware I would stay away from Scott's roofing but on a other note if you ever need an honest good ac guy call foothills mechanical and ask for Ken he probably has to be the most honest person in the AC industry oh and also one more thing we had Ken submit pictures to us on how they left the unit with just the silver tape nothing else and we gave those pictures to Scott's roofing and they claim their guys would have never done work like that so buyer beware.

I am giving two stars in efforts to be fair, though I am quite upset as I write this review.  The positive aspect of my experience is that the roof looks great, when the roof was being fixed, everyone was nice to me, very sweet to my children who were curious about what was going on, etc.  Only found a few nails here or there when they finished, they cleaned up well.

The negative aspect of this experience for me:  we were having our entire roof repaired due to hail damage, and the claims process was confusing and stressful for us as first time homeowners.  The claim money goes from our insurance company to our mortgage company (the bank), and then the bank releases the money to us in waves so we can pay Scott Roofing.  This made me very nervous to have work done on our home without all of the money in pocket, ready to give to the roofing company.  However, both the roofing company and the bank assured us this was normal, just about everybody who had roof damage had to do it this way if they had a mortgage.

Fast forward to a month later.  I am waiting on the invoice so I can fill out the final piece of paperwork to send to the bank so we can pay the balance and be done with it.  I've been waiting for two weeks for an invoice to come in the mail as promised, but no luck.  I call, and they tell me they can just email it to me (not sure why they didn't just do that in the first place). So they email it, I fill out the final paper work.  It is a lien release that must be signed and notarized by the company, so I call and ask if there is a physical location I can bring the paperwork to have it signed and notarized.  They give me the address (about 25 minutes from our house) but inform me that the notary is only there three days a week and not there that day.  That week our entire family got strep throat, I had bronchitis, my son had a double ear infection, and then we all the stomach flu the next week.  As you can imagine, taking this form to them was the last thing on my mind, as towing three sick children under the age of 3 around town was not going to happen.  We had never all been sick like that before.  This was still our responsibility to take care of and I understand that- this is something I could have done better in a more timely fashion- asked a friend or relative to drop it off or fax it, etc.  I certainly accept responsibility for that.

Here is the part that makes me the most upset.  After getting an unusually large gas bill right around the time that all of this was happening, we looked in our heater closet and found that the exhaust pipe had been dislodged during the roof repair. We had been using our heater for an entire month with our heat closet filling up with dangerously hot air right next to my one year old's bedroom!  My husband went on the roof to see if he could fix it, but the pipe had been caulked and sealed in place by the roofers so that it was impossible to lift and put back into place.  My husband called Scott Roofing four times, spoke with four different people who took a message and promised to call back, and nobody did.  For three nights we slept in a freezing house with no heater (using it was a serious fire hazard) and our kids barely slept as the house was so cold.  They came out today to fix it, did not once apologize to me for the mistake, and were pushy to me about getting the payment to them.  By this time my husband had faxed them the last piece of paperwork, and the supervisor of Scott Roofing refused to sign it, stating that the form claimed that he had already been paid.  I tried to explain to him that the form was merely releasing the lien once he actually received his final payment, but he did not see it that way.  After all of this time with all of the roofs in Phoenix being battered by the hail storm, I could not believe that he was unfamiliar with this type of paperwork!  Even his associate who had come with him claimed that he was familiar with it, confirmed what I was telling him, and I even called the bank while the roofers were there to confirm.  He still would not sign it.

So, per the bank's request, he typed up his own form on his own letterhead and faxed it to them.  This sent me the message that he did not trust me, and the fact that he did not even apologize to me about our heater, which could have caught our house on fire, made me extremely upset.  Our house is 50 years old and the vent to our heater closet goes right into our one year old son's bedroom!  It got so hot in the heater closet that the duct tape melted off of the ducting.   This is not acceptable, and in my opinion, if you cause a problem that endangers the life of your customer's child (really their entire family), the least you can do is have somewhat of an apologetic attitude.  Instead, he seemed primarily focused on the payment and how he was going to get it as soon as possible (without going through the standard process required by the bank).  Very, very upset.

I have lived in 2 houses in the last 20 years, and I have been very happy to say both homes had roofs from Scott Roofing. They are professional- FAST and the roof on both houses is in great shape.. exceeded our expectations in every case. Thanks so much!

I had a small leak so I called three roofing companies for bids starting with Scott. Scott was the highest by at least ten times because they claimed I needed a re-roof when in fact I just needed a minor repair. I was told the underlayment is only good for 8-10 years when in fact it is good for at least 15-20 years.  I think these guys are out to make serious money by deceiving customers.  Please use caution and make sure you receive other opinions considering what I experienced.

No complaints, he was very prompt, polite, and he answered our questions well. The roofer came by to provide an estimate for some roof damage we knew about from our house inspection. He took a look and told us that our damage was so minor and mainly cosmetic that it wasn't worth it to repair the damage. Very grateful for his honesty and his trouble. Unfortunately, for readers, I can't attest to any pricing or service provided.

Had some damage from the storms - Got a fair price from Scott Roofing and the work was performed on time and for the price quoted. Great service and recommend to fellow yelpers!!