Revamp Roofing was one of three bidders that came to my house to look at some roof damage that was causing a minor leak in a bedroom ceiling. I received a call back in less than an hour after submitting my request for a quotation. That was very impressive. I believe I got an inspection visit the very next day. The quotation was also received within a day, and on a Saturday at that!
Dai Zayas, who I presume is their office person, was very professional and courteous and replied to every one of my inquiries be it by telephone or email. I know that a courteous, professional and maybe even a happy person should be normal for front line people answering telephones or replying to email, but that unfortunately today is not the case. But Dai was all that and more!
Ruben was the person who came out and inspected the project. He too was very professional and courteous. He inspected the problem area, took several pictures, which he then showed me on his tablet. It was nice to be able to see where the problem was and learn what could be done to remedy the issue.
Ruben's quote offered two options; one a perfectly acceptable fix with a warranty, and a second larger scale option that really was more to let me know what it would cost should they discover more damage underneath the shingles as they began the repair. Essentially, the second/larger option spelled out the worst-case scenario, so I would not be surprised after-the-fact. I found this to be very considerate and again, unfortunately not a business practice you will find very often today! However, Ruben was very confident all I would need performed was the fix proposal. That turned out to be the case. Ruben, if you are one of the lead people at Revamp, you are setting a great example!
Devin, the young man who came out to do the work was yet again, very professional and courteous (are you starting to see a theme here). He spent time prior to starting the work explaining what he planned to do, then upon completion, re-explained what he had done. He also took pictures and showed me every aspect of the work completed. I know I am harping on these types of points, but I just don't encounter enough young people doing their jobs today that act like Devin. He honestly seemed thrilled to be doing what he was doing to earn a living and it came across. I wish more young people would act this way. Nice job Devin!
The price was significantly less than the two other bids. I am not the type person who always picks the cheapest price because as the old saying goes, sometimes you get what you pay for! However, between all the 5-star reviews here on Yelp, plus how responsive and courteous both Dai and Ruben were before I agreed to hire them and then Devin on the job, it was an easy choice.
Another small point on the prices quoted - and I may be off base here - but as a Scottsdale resident I sometimes feel I get the Scottsdale quote from contractors. My home is pretty modest and old and essentially the type structure you would find anywhere in the valley. However, I think that when a Scottsdale address is associated to a bid request, for some reason contractors think they can extract a little bit more. I didn't feel that was the case with Revamp.
In closing, I sense that Revamp spends time training people how to act professionally and finding the type people who are trainable. Nice work Revamp - keep it up and you will be around a long time. I wholly endorse Revamp Roofing as a company you can trust and urge you to call them for a bid should you need any roof work. You will not be disappointed.