Cynthia K.

4/18/2023

I had a plumbing leak and I am so pleased with the efficiency and customer service of this company. Joseph was so kind and it was obvious that he takes pride in his work. I will definitely be a repeat customer.

Mike M.

4/30/2023

Wish I could give 0 star. Apparently my AC needed a new compressor at $390, which is fine and all I guess.

Where it gets very shady is my techs extreme pressure sale of a compressor saver hard start kit for an additional $540. When I asked if the new compressor would work without it and if it was absolutely necessary he said no, it wouldn't work and is absolutely necessary. Me, knowing nothing about A/C units said ok, but I had a bad taste in my mouth about it.

Come to find out after a quick google search... these are a common AC company scam and are actually pretty useless given a new compressor was installed. On other words, not necessary at all and I got scammed.

I wish I would have read this places reviews before calling them. Absolute scam artist of a company. Avoid like the plague. Turned a common $390 compressor onto a $999.33 repair. Jokes on me I guess... but this place should not be allowed to exist anymore.

I called them to report the situation and will apparently be reached out to by the HVAC manager named Jeff. I will update this review following that conversation. In any event, this company has lost my trust and should never have yours, either.

Briana P.

03/07/2023 12:00:00 SA

If I could give -5 stars I would. I called to get a quote on getting a dedicated outlet installed in my garage and moving up an already existing outlet on my wall so I could mount my tv. Guy said seems simple.. Consultant comes without giving any notice or window of time and quotes me $3,300!! We kicked him out the door real quick because we knew he was trying to bend us over with that price and hired a different company who was AMAZING because they were sufficient, did good work, and were honest. Total cost ended up being $690. I send my receipt to Penguin Electric to show them this is how you do honest work and he had the nerve to reply, when you're a large company, your prices are going to be higher... Thank you for admitting that you rob people of their hard earned money because you're a bigger company.

I would never recommend this place.

Ruby M.

03/01/2023 12:00:00 SA

If you ever call the business to install an ac/ furnace combination, be sure to get before and after photos.

This company is very shady and don't give receipts, but they're very quick to put on a loan with an out-of- state Loam Company.
We were charged $12, 500.00.
But we're not given any breakdown or cost or receipt.
Next thing we know, we receive loan papers for $ 12,822.50
They installed the furnace, tore out our existing walls, and what was left were holes in the the walls that were left behind.
If you problems with this company, take before and after pictures.
Then call the Better Business Bureau and file a complaint, then call the Registar of Contractors of Arizona and file a complaint with them as well.

They prey on the old people, they initially asked us if charging us $ 16,000.00 would be ok.
High pressure salesman by the name of Chase came to our residence and wouldn't leave until he had us signed up.

Diane P.

1/31/2023

This company takes no responsibility for its actions. I was charged $665 for 20 minutes worth of work. They refused to give me a breakdown of cost. It is the WORST! Do NOT use them unless you want to be ripped off.

Barb T.

04/04/2023 12:00:00 SA

I'm not going to say much but I sure wish that I had checked all the reviews and complaints here and at the bbb site. I truel

Nicholas G.

03/06/2023 12:00:00 SA

This company came in & fixed my sink and left my garbage disposal cracked and broken. It is now leaking and they are not being responsible for their actions. Now I'm having to cover hundreds of dollars of repairs.

Michael R.

12/06/2022 12:00:00 SA

On August 17, 2022, I hired Penguin Air to remove and replace my entire heating/air condition system to the tune of almost $ 12,000.00. The next day after the completion of work, I notified them that the coil was vibrating and was very loud. The sent a technician out to assess, at least twice. The tech said they would have to contact the manufacturer to get their input. So it has now been 111 days since my original complaint and 96 days since they were to contact the manfacturer. No follow up, other than being told they were at the mercy of the rep. The coil makes so much noise that I cannot hear my tv unless I turn the volume up to loud. My entire wall shakes in my living room. The coil wakes me whenever it turns on. Of course i paid in full for the install and feel i have no recourse. I contacted the manufacturer, Goodman, the were not very helpful, saying I had to contact Penguin.
So I contacted them again and asked for a resolution. I was told a manager would call me, no one has called it's been 3 months. I was sent all the paperwork in an email again?
Useless customer service. No follow up. No call to tech rep. Just a bunch of pos that want your money then they are gone. A guess you would call it a tailight warranty, as soon as you see the tailights the waranty expired

Chris A.

1/26/2023

I hired Penguin Plumbing to do a fairly large replumbing job in my house. The first tech that came out gave me a quote and explained how he would do the job, it made no sense at all but the quote seemed reasonable. So, I told him there has to be another way to complete the job. His supervisor came out and told him how to do it which was in line with my expectation. I scheduled the job to be done a couple of days later. OMG!! They sent the original tech who cut far too many holes in my wall, took all day, didn't actually complete hooking up my hot water heater, didn't know how to install a dishwasher or garbage disposal, and left a pipe on my hot water heater dangling in midair when all the other companies that quoted the job said had to be plumbed outside the house to meet code. When I complained they took so costs off but that didn't fix any of the issues.

Sharon P.

10/31/2022

I have been calling this company for a year trying to get my wood floors repaired due to a faulty water pump they installed. I have received nothing but a run-around from them. When I called their emergency number (3 times) when the flooding occurred, I received no response from them. Do not use this company... they have an awful customer service recovery program!

Deni G.

09/03/2021 12:00:00 SA

Don't hire just any contractor

Trying to hire a quality company takes time. Between phone calls, meetings, research, and quotes, a lot of your valuable time is taken away.

When my 20 year old water heater started to fail, I made exhaustive phone calls, researched reporting bureau's, contacted Arizona Registrar of Contractors, and spoke with a dozen contractors. I was so glad, after all my hard work I came across JameS, with Penguin Air Pluming and Electrical

James was professional in every sense of the word. James came out to my residence, gave my water heater and pipes a thorough inspection, and provided me with a written estimate of the work that needed to be completed.

On the day of my installation
James was very professional and addressed all my concerns. Penguin did a great job installing the new water heater unit.

My experience with Penguin Air Pluming and Electrical was exceptional, from my estimate to the completion of the job.

I highly recommend Penguin Air Plumbing and Electrical if you want quality craftsmanship for your project.

Marie A.

2/21/2023

Doug the technician came out today and did some electrical work. His service was top notch. He fixed the problem and had us up and running in no time. His knowledge and expertise is to be commended . Thank you Penquin air for fitting us into your busy schedule and sending us your best.

Art V.

1/19/2023

Be careful that Penguin plumbing doesn't give you frost bite with their $45 drain snaking advertised special.

I decided to try Penguin, because I had already used 3 different manual snakes on my 2 master bath sinks. After disassembling and cleaning out their pvc pipes, I still had blockage. I decided not to rent a powerful, electrical standup snake, but leave it to professionals instead.

So on December 1, 2022 the Penguin plumber, Jair, showed up about 4:45pm, although they had given us a 12-4 arrival window - very dark here and cold back then. He first wheeled in the powerful, electrical stand-up snake and went through the 3 rear, closet wall clean outs. The snake only circled wildly around, behind and through my 2 master sinks breaking the nuts attaching the pvc to the sinks' metal down pipes. Anyway, the plumber was conveniently unable to enter the main drainage - the high wall-positioned clean out - to the septic. After 20 minutes, he stated he needed Matthew, their camera guy, who could help send a camera down there [for $250] tomorrow. I did agree with skepticism, and was not charged the $45 coupon special for his failed attempt. I cautioned Jair that he should repair the split leaking nuts and the 3 square drywall he chipped out around one of the 3 clean outs. He agreed to do so when they returned.

Late the next day at 4pm the 2 plumbers came to send the camera down. Conveniently, I'm sure to lessen their time tonight, yesterday's guy had now forgotten to bring the new nuts to repair his previous day's sink damage, and obviously wasn't prepared to repair his drywall damage. But he agreed to reschedule these repairs ASAP.

The camera was quickly sent down identifying the home's deteriorating 50-year-old cast iron pipes, which I was well aware of, under the foundation leading to the septic. After quickly clearing the blockage Matthew said, You know I love my job and hate my job. When I asked what he hated, he described the horror of correcting our problem by tearing up our 4-year-old travertine bathroom floors to repipe/remove the cast iron pipes. Of course, I was shocked at this probable upsell to make Penguin some big money, but was curious to get an estimate and clear facts about how they would fix this. Matthew promised to send the estimate to me by the next day (Saturday). I said, don't worry about speed. Get it out next Monday.

Then I didn't hear anything from Penguin. Two weeks later I inquired about the estimate and un-repaired damage. I was informed I would hear from Penguin and it would be sent out by Matthew shortly. That also didn't happen.

Meanwhile, I've researched the issue and discovered that a much cheaper, simpler, less destructive method exists to repair old cast iron pipes. Many plumbing companies offer more modern technology by pulling a long, flexible fabric tube saturated with self-hardening epoxy through the cast iron. Usually it's installed from one access point and doesn't even require excavation. There was no mention of this process by the Penguin plumbers.

I never heard back from Penguin, so be careful! It's interesting that Matthew talked about the job offers he's had elsewhere, because of the labor shortage here. So maybe Penguin is making up for lost revenue, being unable to keep up with jobs, due to limited availability of employees. Instead they just charge more for jobs to unsuspecting customers. The snaking coupon is a con upsell.

Sent from my IPhone,
Art Veves

Jenn B.

01/10/2023 12:00:00 SA

In an emergency, we had this company replace our water softener in September. Last Friday the system failed. Called the office and the lady that answered the phone was rude and argumentative. She refused to transfer me to manager and never had a manager call me back. Technician that came out Friday assured me that they would bring out a new system. Tech showed up today without the new system. Instead, he wanted to remove the broken system and send it to be fixed. Finally got a hold of a manager and he was rude, unknowledgeable and sarcastic. He refuses to give me his bosses information claiming he did not know who his boss was. DO NOT USE THIS COMPANY!! Not only do they not know what they are doing, I was grossly overcharged for their services.

Debbie S.

02/01/2023 12:00:00 SA

Called late afternoon on Tuesday about a slow kitchen drain and was able to schedule for Wednesday morning. Easy access to cleanout and had my drain clear and running again in about 15 minutes. I was regularly updated with texts about the appointment, one of which included a picture and the name of the plumber dispatched. He called when he was about 30 minutes away and arrived on time.

Domni S.

8/19/2022

I had a great experience with Penguin Air. I had a clogged AC drain pipe and was not sure if other things were wrong. When I called for est. I was given lots of info and scheduling was easy. They text and call and email to let you know when tech will arrive. He also called 30 min before. He stayed past 5pm to get the job done and was very professional. He only recommended what he thought would be needed and even suggested I can wait until next year for the service. Will use them again next time!

Nikki R.

7/15/2022

Don't trust them. They lie to you about being about to come out 24/7, it's a scam. Debbie told me they had the parts and would come to fix my AC in an emergency call only to call me and tell me they didn't have the part and the vendors had closed. I spoke to someone else and he was a complete smart ass and said he can't give me an ETA but now and tomorrow. Worst company ever.

Angela V.

8/29/2022

5 stars is not enough. I have had many issues that they have attended to.
*Matt and his team* have been amazing. Efficient, on time, respectful, and knowledgable. I joined there membership and its paid for itself 100x over. Their pricing is great as I own a very old home. I would trust them with any of my houses, and wanted to share how appreciative I am of their team and company. I will continue to use them in all my properties. Thank you for all you do!!!!!!

Kim B.

10/09/2022 12:00:00 SA

I cannot rave enough about plumbing tech James. He came to us as one of his last customers and even though our plumbing issue was presenting as an never-ending spiral, he told us with confidence I give you my word, we'll find the problem and they did! Mind you, the problem was mess a precious owner had left, but James sought through the mess along with help from his department. He kept our budget and future lives in the house in mind when reassessing for options as he was revealing the problem beneath the property. Once all was completed, Josh came out for a review and made sure we were happy with the work, which I appreciated.

Overall, Penguin Plumbing has delivered again!

Medusa H.

6/26/2022

Had them for 2 years called them to come out and they wanted to charge me after I had a 10-year plan. Then they called very rude and texted me telling me they were going to refund my money. That was 20 days ago. customer service was poor.

Joe S.

5/23/2022

Since our electrician retired I called Penguin Air, seeing positive reviews. It was a big mistake. They charged $218.90 to swap out a 30 V circuit breaker for 20 V circuit breaker, and an additional $228 to switch out an old electric outlet for a new 20 V electric outlet for a central vac. They never got back to me (six weeks have now passed) regarding my request to put in a new timer for low-voltage electric lights. The gentleman who handled us looked like the proverbial 'deer in the headlights' when I asked him to do this. I will never call them again.

Jack C.

07/11/2022 12:00:00 SA

If I could give zero stars I would; I never leave reviews but I couldn't let this one slide. Do NOT hire these people to do ANYTHING on your AC. My AC has had issues for a couple months not blowing as cool as it used to but I'm not in this home in the summer so I was putting off getting it looked at. Was back for around a week and in Phoenix you need your AC to work so I looked around and these guys were the ones with the earliest available appointment day. The first issue was that they give you no time window when they will show up, they just say the day and then you're left to guessing when they'll show up. They got here around 10am so wasn't that bad but I would have been upset if I had to sit around day.

Once here the guy went to the roof to check the unit and then also looked at the forced air part of the system as well. He came down and said yeah you look low on refrigerant (which is what I figured) and you also probably have a leak somewhere so I went ahead and tested for it (I never gave him the ok to do that) but couldn't see anything which means it has to be a coil in the forced air. I can't actually see the coil but it has to be that and will cost $2,600 to fix. Umm no, how much to just fill with refridgerant? $1,300. Are you serious? That's 5x, at a minimum, what it should cost,. I said thanks but no thanks, please leave. He charged me $289 for the leak test, which I never said I agreed to, but I just paid so he would leave.

A few days later I had Chas Roberts come out and they said all you need is a refrigerant fill-up which all-in with the service fee, comes to $196. $4,600, with $2,600 for a broken coil he couldn't even see, to $196. After they added it my AC is back to functioning at full capacity.

Please no one use this company, let them go out of business because they are extremely shady. Hope this helps someone avoid them in the future.

Almost forgot, when I told him who had done the original install, Chas Roberts (the same company who fixed my issue for only $196), he said oh yeah you shouldn't use them, they don't have a good reputation. Extremely unprofessional and also a lie.

Kris D.

10/31/2022

If I could give a zero I would!!! They came out May 2022 and told me I needed a new compressor so I spent $3200 for one. My mistake because I didn't need one. Not only that but they took my heat pump. Since they took the heat pump and wired the new compressor wrong it caused the voltage to run and not turn off when the AC wasn't running. They also over filled my Freon which will cause a break in the line. I hired Mountain Air and what a difference in service!!! They fixed the wiring and removed the extra Freon!

Cindy G.

03/12/2023 12:00:00 SA

I just want to give a shout out to them! you guy's rock. I was like a crazy lady. They came to my home to have my annual plumbing check. Everything showed ok which surprised me I live in Sun city and my home is original. The next morning I got up went to get something under the bathroom sink and it was wet. Called them and someone came to the house and it was moist but no drip. So again left and it was dry. The next morning again same thing, so I asked for a supervisor to come out and the day before they did check all no moisture what so ever. Supervisor name was Matt he spent over an hour at my house and finally found where it was coming from . It was a little pin hole and he had taken a picture of the water drop on his thumb. All i had to do was buy a new faucet. First thanks for having the patience for an old lady and finding the issue. I would recommend them and have already to my neighbor. If i was able to give more stars I would.

Chuck D.

4/22/2022

They arrived on time. The tech checked the system and tried to upsell some starting thing because it drew less than 10% more amps than he wanted. The tech talked about something else and then said quickly that they don't work with home warranties, and the first item wouldn't be covered because it's an upgrade he recommends to almost everybody. My warranty company came out a few days later and fixed the true problem and told me the starter thing wasn't need in the least at this point in time. Avoid penguin air unless you want to be taken for a ride.

Amber E.

6/15/2022

Our A/C went out this morning at 6 am. and after calling a few A/C repair companies, Penguin Air not only was quick to act and setup a service repair within a few hours but the HVAC tech. *Nathan White* was awesome! He was very professional and knowledgeable about the issues we were experiencing and had our A/C up and running in a matter of minutes! We signed up for the service program they were running which is at a great price and prepaid the whole year. We are very satisfied with this great company and from this point on we will continue to use Penguin Air.

Linda B.

06/01/2022 12:00:00 SA

We purchased our A/C unit from Penguin Air and they were awesome. They service our unit and are attentive, clean and provide excellent workmanship. We have recently used them for our bathroom. We were having problems with our toilet running constantly. They fixed the problem & has a guaranty of 2 years . Again they were excellent! Next we will be calling them for our electrical needs. I can't say enough about this company! You want the best and is also family owned? Call Penguin! Thank you for your great service!

Angela M.

8/17/2022

I would not recommend Penguin Air to anybody. Poor customer service. Lack of integrity. Tries to over sell. Tries to guilt you into buying a new air conditioner when only one part needs to be replaced. Untrustworthy.

Anita M.

08/09/2021 12:00:00 SA

We had been having issues with the air conditioning running but not actually cooling. Called ecobee, they recommended we get our ac maintenance.
Called Penguin Air, they stated they would schedule us for the next day & that the tech (Zeb Spencer) would call 30 mins prior to his arrival after 8-4pm. He didn't call until 5:36 pm. Came out & was bothered he had been called to run maintenance tests on a Sunday. Quoted $590 for a capacitor & Freon. Didn't like his vibe & let him know he could go. Talked to the husband and we contacted Semper Fi Heating & Cooling. They came out 15 mins later and let us know what was wrong in detail. Showed us we might have a leak in the system and explained the importance of checking every aspect not just the unit. They didn't quote us until they talked us through our issue & didn't request payment until the job was done.
Penguin air is a mediocre company who seems to care more about money & less about assisting their customers. Do not recommend. Don't waste your money. Know your worth.

Danielle O.

9/24/2021

Our ac unit started making weird noises for 24 hours. Penguin air was the only one of five companies that could come out same day, all others didn't come to our address or couldn't see new customers, I give them 5 stars on coming out within two hours and fixing the problem/ and the technician was very nice and polite and $69 service fee is not bad..... The reason I give barley 3 stars is the fact that the technician came in and went up in the attic and never came down for over an hour, and never relayed the information of what was wrong or that he was fixing the issue... he just proceeded to take apart, remove the tape/insulation/ whatever was necessary and fix the issue (the fan slipped and needed to be tightened ) is what he told us, no bad parts then re tape up the unit in the attic, Came down after about an hour and billed us for 69$ plus $250! For labor, $319 total which was never addressed or given to us prior to fixing anything. No estimate given ever,

And while booking I was told the $69 is waived if they do the repairs and they still charged us the $69 so I had to reach out to the company myself and I'm still waiting for an answer on that......

We didn't even know he was starting repairs until he came down with a bills. Not very professional.... What if we didn't have a credit card..... thank you for fixing the issue same day, not thank you to poor communication/ no estimates, thank god I have a credit card ....

Barbie C.

08/01/2022 12:00:00 SA

The worst! They lie about 24/7 service. I called at for an a/c problem at 8:02 am. They assured me I was scheduled. No one showed up, I called again just after 2 Pm. Spoke to Debbie. She assured me I was scheduled again, even gave me the Tech's name and that he would be at my home after 4 pm. Told me not to worry, no matter how late it gets, the tech will come. I had the feeling she was lying through her teeth and I should have gone with that. I call them at 7:49 pm and Debbie tells me I have to be bumped to Monday. They don't have access to a truck with the ladder this weekend so they can't service me until sometime on Monday. (My a/c unit is on the 2nd floor.) You knew my unit was on the 2nd floor 12 hours ago Debbie! Literally sat and waited in this hot house for 12 hours before learning they don't have a ladder. WORST PART: I'm an existing customer! I pay $20 a month for the Penguin Plan which supposedly guarantees priority scheduling! An a/c company that doesn't have access to a ladder on the weekend? Do yourself a favor and RUN AWAY from these idiots!

V B.

8/30/2022

I wish I had seen these reviews before buying a home warranty service with them. They are incompetent, have terrible customer service and upcharge, even after you pay for their home warranty. They came out and did an inspection and did not inspect the water softner until I asked them to. Everything was cursory. They scheduled AC maintenance 3 months out. They did not turn the water off when I told them I can fix the flapper myself instead of $69 charge. The plumber, who kept telling me how knowledgeable he is, did not turn the water off to the toilet, a very simple fix that a competent plumber would know. He did not have a flapper!! Over 700 for garbage disposal. Please, whatever you do, do not fall for their 24 hr service. It is not available and you will end up spending more than if you call anyone else. I had the garbage disposal done at Lowe's for less than 300, and the service was literally done the next day. Do not use this service.

Kasey K.

06/09/2021 12:00:00 SA

RUN!!! DO NOT CALL THIS COMPANY!!

I called to set an appointment for an estimate which was 8 days later as that is all they had available. Not a problem, let's book it for the 7am-10am window. At 11am the day of apt I still had not met with the electrician or received a '30 minute call'. I then reached out to the office to discuss who said 'this is just your preference, they can show up at any point through out the day. So I am expected to not only block off 3 hours for a 30 minute conversation but now the whole day?? Pretty sure I have to work myself to pay for the job needed.

Anyway I am speaking to the office who decided that a 3 hour window is not how business works and wouldn't even let me get a word in to the point were I disconnected the call.

If you want to sit around your house all day to have no guarantee they will show up this is the company for you!! However, other companies will stick to the window given and communicate if they will be late. I will never call Penguin again.

Jennifer R.

2/21/2022

Just had Daniel come out for a clogged drain and he was great, very professional and quick. I would definitely recommend to any one with a plumbing problem to give this company a call we got same day service at a great price. Thank you Daniel.

David W.

6/24/2022

We have now been without AC for over 3 days. We had a brand new unit installed by Penguin air about 7 years ago, so we are still under parts warranty. We called on 6/21 about 5:30PM and were told no one could come out until the next day. We attempted to sleep through the night with the indoor temp at 90 degrees. Shame on me, I missed their initial call at 10:06 AM because I was in a meeting. The Tech proceeded to my house and apparently tried the doorbell but never called again to say he was there. My son was in the house and did not here the doorbell. Tech left. I called them back and they said tech would come back out later that day. Waited, waited, and finally called them around 4PM. They told me tech should be there around 6PM. Received a call around 7PM to tell me the tech would not be coming tonight because the job he was on was taking too long and we would be the first call 8:00AM the next morning.

So after another sleepless night, and after the tech hadn't shown by 8:30, I called and was told Oh no we never quote exact times, the window is 8-10. Tech finally showed up at 9:10, spent 10 minutes outside, came back in and reported your all set, it was just a fuse. Hooray, cold air is blowing.

Went to work 5 hours late, expecting to come home to a nice cool house. Got home and realized instantly the ac was again not working. Called AGAIN. They said they would send a tech back that night. Finally showed up about 8PM. Spent about 20 minutes outside and came back to report we need a new condenser motor. It's $1100 but since you're still under parts warranty it will be $500. Problem is I don't have the correct motor on the truck, so I can install the one I have for $1100 or you can wait until tomorrow, and I can be here by 9:00AM.

So after ANOTHER sleepless night, 9:00AM comes and goes and no tech. I get a text at 10:47AM that as soon as they secure the motor the tech will be out to install. it's now 11:30AM and as I sit here missing work again, still no further contact from the company or the tech.

You are probably thinking, why doesn't this guy just call another company, but I am at the mercy of Penguin Air because of the warranty status.

Jane O.

5/15/2022

I was quoted $1.435.00 for labor only, to replace 3 faucets (we supplied the faucets). We declined, paid the $69.00 estimate fee. Later that day my daughter came over and replaced 2 of the faucets in 45 minutes. I was so shocked at the estimate, unbelievable. `

James D.

02/04/2022 12:00:00 SA

I scheduled my appointment with this company on 1/26/2022 online to schedule yearly maintenance. This was my first time dealing with them. I then called their number and spoke with a representative that took down additional details and we confirmed my appointment date of 2/1/2022. I also received a text message saying my appointment was scheduled for 2/1/2022; however, for the time of the appointment, it said First Available.

During the conversation I asked what the price would be for something like this. I was then transferred to another representative. That person couldn't answer my question, so I was told someone would call me. Someone did finally call me, and they were not able to answer my question. They couldn't give me any idea how much a simple tune-up/preventative maintenance would be.

Since they refused to give me a specific time or even a block of time, I had to take the day off of work and remain at my house. Well, they didn't show up. Not even a call, text, or e-mail saying they weren't going to be able to make it, because I guess there was nothing available. Not a call, text, or e-mail asking me to reschedule. Not a call, text, or e-mail apologizing for the inconvenience of taking an entire day off of work and sitting at home waiting for them.

I still have not heard from anyone from Penguin Air. I would never do business with this company again. I can only surmise that since I wasn't buying a new A/C or had thousands of dollars in potential repairs, my money wasn't good enough. There's plenty of business's out there that respect their customers time. I'll be sure to use one of them in the future.

Adriana O.

7/30/2022

I had technicians Francisco Navarro and Juan Sanchez come out to service our Air conditioner and they arrived on time, they resolved the problem quicker than I expected, they were respectful, and they did a great job. Based on my experience with these 2 technicians, I highly recommend this company. I had bad experience with 2 other companies last year. I will use this company for future service.

Kristi V.

07/05/2022 12:00:00 SA

Had Penguin Air & Plumbing replace the A/C and air handler in my home. They left the dry wall damaged as well as the floor damaged. They are repairing the dry wall, but are refusing to repair the flooring. Do not recommend. We were informed this was part of the risk. Go find another company that doesn't consider damage they cause as a risk.

Stephen P.

05/10/2022 12:00:00 SA

Don't sign up for plan. Read the terms and do conditions, you will be on the hook even if you put your place in market you will be charged and charged a huge premium to cancel. Do your research! Felt obligated to share.

Dolores S.

5/26/2022

I made an appointment with the company but they would not give me a time frame because they go to emergencies first. Then at the end of the day they called and said they would not make it out to my house because they had so many emergencies. What is the point of making an appointment if they aren't going to show up. I basically had to waste an entire day off because of them. I ended up scheduling with One Stop Heating & Cooling and the price was way less and they showed up when they said they would.

James N.

08/08/2021 12:00:00 SA

After charging me a $129 show up fee the charged me $305 a pound for R22 refrigerant. Checking the price on the internet the average cost was 5 pounds for $169. I will not use this company again. Total rip off.

James Norgon
Sun City West

Am R.

08/01/2022 12:00:00 SA

STAY AWAY!!! NIGHTMARE does not even begin to describe working with this company. They screwed up the installation by putting in an ac unit that was too small and that made more noise then an older unit from 20 years ago. Evidence, my unit runs so much that it constantly leaks from all the condensation. So they rigged it with a pump that I now have to service call them on every few months over the summer because the pump can't keep up then shuts down and the unit leaks all over again. To boost the new unit quit on me about 4 years after it was installed, middle of the summer, and it took them 3 days to come and fix and now the pump has quit again for the second time this summer and they scheduled a service visit at 8am this morning only to be called at 8pm this evening to say they can't make it even though I called at 6pm to confirm that they were still coming. I've only stayed with them because they are liable to support the problems they created. Please save yourself the trauma, drama, and poor customer service and take your business somewhere else.

Maddie V.

06/06/2021 12:00:00 SA

Michael Rios was wonderful, I have always had good experiences with penguin air and can honestly say they employ some of the nicest hardworking people I've met. Awesome customer service and incredibly reliable and professional.

Norra O.

6/22/2021

Our AC stopped working Monday morning and after calling around for over an hour (including businesses that claimed to offer same day service), the earliest availability was Wednesday and into Thursday and Friday. I called Penguin Air and, upon hearing my kids in the background, they elevated the service call and were able to have someone out within 6hrs. The representative on the phone offered a discounted membership promotion (which I'm always *super* leery of) but it seemed like a really good option and decided to try it. Jimmy B was our technician and he was/is so great to work with. He informed us that our motor died and installed a temporary motor to get us by until the part was ordered and able to be installed. I have never heard of temporary motors but I couldn't be more grateful that Jimmy had one and was able to install it for us. The new part should arrive tomorrow - yes, I'm submitting a review before the job is even completed because I'm super impressed and thankful - and I fully expect that they will continue to live up to my great expectations.

Give Jimmy a promotion!!!!!!

Jen R.

08/03/2021 12:00:00 SA

Our AC went out yesterday. Being phx this is def urgent. Called Penguin & got on their schedule right away. They tell you that you don't have to stay home in a hot house & wait. You can leave & when they're on the way they will call you so you can head back home. That's amazing! Was out to our house within 4 hours of our first call & had everything fixed near an hour later. Highly recommend!

M R.

10/29/2020

What a waist of my time waiting for the Penguin Air plumber to show up only to attempt to ripe me off for a 2 minute solder job wanting $350.
The supervisor mention do I even know I called a company, what a stupid question.
I've spent over $10K with this company and trying to screw me by charging $350 for a simple solder job, where I supplied the parts.
The tech Vincent ask what would I feel would be reasonable, knowing plumbing with the except I can't solder water lines very good I said $100 for a 2 minute job.
He countered with $200 I told him to leave and closed my garage door with him looking in.
When it comes time to renew my a/c annual service I'll look else where.
Below are the pictures wrench on the fitting cut and solder where the 1/2 is.

Sarai M.

8/24/2021

To whom it may concern,

I am formally writing this letter to this company, Penguin Air, to inform them of the complete and utter dissatisfaction that I have received for the last two weeks regarding my air conditioning unit. I have received horrible customer service to say the very least and have experienced horrific non-professional behavior from the technician that was continuously being sent to my home.

My issue began with a loud whirring noise from my AC unit that I could only describe it as that it sounded like it was struggling to turn on and at time would blow warm air throughout my home. Because I am leasing the home, I let my landlady know to which she did an amazing job getting someone to come check it out immediately the first time. At that time, I was told that the Unit was working perfectly fine and blowing cool air and was explained that the noise is normal due to the fact that it is turning on during the hottest parts of the day thus creating said noise. The noise kept reoccurring and when I notified my landlady, another technician, named Joey Miller was dispatched and again, I was told that everything was perfectly fine.

During this second attempt at trying to fix my AC, I explained to the technician, Joey Miller that the noise is loud and that warm air would blow, he insisted that there was nothing wrong. I then asked for him politely to leave my home as to his words, there was nothing to be done to an AC unit that is working just fine, but he had the audacity to refuse to leave stating, that [I] do not own this home and he had permission from the owner of the house to be here. I was absolutely appalled and disgusted that he told me this as he had no further business to be inside of MY home and argued to the fact that I did not own the house. What kind of company would allow such employees to speak to customers in such manner and REFUSE to leave their home! I personally had called Penguin Air to report this type of behavior to ensure that proper discipline had been instilled.

I ended up requesting another technician come to my home to have a second party take a look as I knew something was wrong. He then explained to me that looking into the unit, that the compressor was practically going to give out and that it needed to be replaced immediately along with other minor issues. One week later being yesterday afternoon, my AC unit has given out and does not turn out at all. I, once again let my landlady know what is going on and she called Penguin Air to return to my home immediately and to my surprise, the same technician named Joey Miller that refused to leave my home and insisted that nothing was wrong, was sent to my home. Upon his further inspection and my telling him of the findings of another outside technician, he confirmed that he was correct about the compressor going out and had been needing to be replaced for some time. I called again to express my discontent and follow up my previous phone call, and to find out that the first phone call about my horrible service had never been recorded!!

I could have avoided my AC unit being completely out, having to stay in a hot house in the middle of monsoon season and worrying about the two toddlers and our pets in the home, and having to spend EXTRA money out of pocket to purchase a portable AC unit just to keep some kind of cool air flowing through the current 92 degree temperature home. Were it not for my landlady, I would have gone elsewhere completely to have better service and a faster repair time then what I have experienced. Also, due to the disrespect that I was given for being ignored about my first phone call and the horrible service that I had experienced that was caused by Joey Miller, I will be leaving a review and possibly this entire letter on yelp, feedback and other websites to let possible clientele know and to receive a better service elsewhere

To my displeasure,
Sarai Martinez

Kimberly H.

9/20/2021

A/C started blowing hot air, we called Penguin on Sunday, they came to our house on Monday (basically w/n 24 hrs from first call). The guy was there 25 mins max and the part was $25.00 (we googled it). They charged us $550.00! We complained because it didn't add up... $69 trip fee, $25.00 for part... what you're charging us $456.00 for 15 mins of work???
We got them down to $370 but I would not recommend this company. Ask about prices first and question $550 for 20 minutes of work! Maybe I should get into this business!

Karen H.

6/23/2021

Oh goodness.
Yes. This verifies that this is ybe same company that loses information and does not accept responsibility or tell the truth.
I will not call that number again .
Nor should anyone else

Michael L.

7/16/2021

We used Penguin for few years for all our A/C needs. We cancelled them recently after having a Tech out on a simple cleaning who took four hours, while shutting off the A/C to our home with pets inside. He admitted he didn't know what he was doing.

After having another tech come out to fix it, we started looking for another company (Penguin is booked out 3 months at a time). This new service came out and here's the scoop:

- Multiple screws missing from our AC units (WTF)?
- Units were never cleaned as promised -- very dirty with buildup
- Bad capacitor in a unit that was previously paid to be changed out by Penguin.

Sure, the customer service is super nice. The techs didn't deliver on the company's promise. When you're paying a service to clean and maintian $10k A/C units, and instead they are filthy and missing screws -- there's something really messed up about that.

Chris A.

11/25/2019

I had called three places to get estimates, Penguin was the second to show up. Because if Jacob Tyler, I cancelled the first one's future appointment and asked #3 to don't bother.

I was willing to pay full price for a line replacement (first company gave me the bad news and that I need full replacement because my pipes were corroded) but Jacob provided me valid points in why he believes that a spot replacement was all I needed and why. He genuinely explained everything to me and low and behold, he was right. My pipes were really clean and not corroded. The hold was from a small dent, most likely someone dropped the metal lid on it. Sure enough, everything lined up with what he predicted.

Obviously he would have like to do the big work and make more money for himself, but he was honest about it. That is not something you come across anymore these days. I would highly recommend Penguin, and ask for Jacob!

Dan G.

3/16/2021

MY PERSONAL PERSPECTIVE - DO NOT USE THIS COMPANY. HOWEVER PLEASE READ BELOW IF YOU ARE INTERESTED IN READING MORE. YOU CAN MAKE YOUR OWN JUDGEMENT BASED UPON THIS INFORMATION.

My water heater unfortunately broke very suddenly, and leaked for around an hour before I switched it off. It was in my garage, so the garage was wet but the water did drain mostly into the street. Of course, I needed a new hot water heater to be installed, so I could have hot water again. As a member of Penguin Air's monthly 'club', which I had joined in case things like this happen, I called them to have a member of the team around. The plumber arrived and told me that I can either pay for the new heater myself - twice the price of competitors for the same water heater - but there could be significant dry wall damage, so the best thing would be an insurance claim. This is where the scam started. He explicitly stated that if I paid Penguin Air in cash it would be a lot less, however that would be out of my own pocket. He explained that the advantage of claiming against my insurance would be Penguin Air charge the insurance company significantly more that I would pay for the same work and then, at the end of the job, once everything is complete with insurance, they'll write me a check for my deductible so I don't end up paying anything. He described it almost as a win-win for us and them. I lay out some money, in line with what insurance asks for, and they reimburse it later. For the record, in the end I went with another reputable, recommended company that replaced the water heater for 50% less than the Penguin Air quote for the same device, and the plumber simply told me to run fans for several days instead to dry out any damp. The plumber from Penguin Air, however, didn't use water detection meters, or even look at the heater very closely. He just came up with that scam immediately, and was ready to get me to sign - putting pressure on me by highlighting the danger of having damp potentially in there. He just didn't realize that I recognize fraud when I see it. When I pointed out that this was in fact a fraudulent scheme, he said that they do this hundreds of times every year and it works for many of their customers. I wanted to report this as this impacts honest customers like myself. I was extremely upset at such a large, prominent company offering such an obvious insurance scam.

Choose for yourself. I'm not going to tell you either way. But I will be steering clear of the company in the future.

Rene N.

08/03/2022 12:00:00 SA

Several years ago I purchased a new A/C unit, Penguin did the installation, and it seems to be fine. Not long after the Warranty had passed, maybe weeks or a few months. Penguin technician came for routine check on the unit. They found a leak. The leak had been going on for a a while. There was no way for me to know about the leak, since it was on the roof and enclosed. I had to pay for the repairs. A few months ago another company came to to an inspection. They told that the unit faceplate had a date of manufacture 10 years prior of installation. So it had been stored in some locale for that time. The technician also told that a rag was been used so that a pipe would rub against other parts. Over a month ago, I called Penguin and talked to a secretary. I wanted and an explanation from a Manager. I explained the issue to her. No one has called back about it. A warning to people buying new A/C units.

Philip T.

5/20/2020

Save your money. We called Penguin to address a sewer odor coming from our shower drain. They charged $69.99 to come out to tell me what I already knew - that the drain needed cleaning. They quoted $2700 to clean all the drains in the house. Not to mention that they put on booties before entering my house but did not put on gloves or masks, as was promised in my phone call to them. Go with a smaller, less sales-driven company.

After receiving these comments Penguin followed up with an apology and an explanation and offered to refund my payment, which I accepted. Based on this experience I will rate them 3 stars instead of 1 that I had given them originally.

Paige R.

09/08/2021 12:00:00 SA

Between myself and significant other we have spend over 35K with this company. The first air conditioner installation went well so we purchased our second and engaged the company for plumbing which is where my confidence and ethics of this company have come into serious question.

List of offenses:
1. Sending installers who were not trained in Smart equipment install Smart equipment
2. The air conditioner did not work after the installers left
3. When I called to tell them someone needs to come out, the woman on the phone said I would need to wait 24 hours (I live in AZ and own a bully breed dog) --unacceptable, the air was working when you showed up this morning
4. The repairman who came that evening lied to my face about what was wrong blaming it on the installers --this was determined the next day when the first installer made a speaker call to said repairman who said I didnt know so just changed to non-Smart thermostat and worked
5. After installing 3 toilets, one did not flush after a week and plumber said would need to charge me for the trip
6. 4 months later here I sit having my ceiling ripped out due to poor toilet installation. When I call them today the lady on the phone says she will disconnect the call if I dont calm down.....please pull the tapes
7. My boyfriends air stopped working a year after installation. Penguin comes out and repairs. A day later there is a celing leak underneath the unit. My boyfriend goes up and takes a pick of the line laying there and call Penguin and has them come out.
8. The repairman did not own the leaking line until after he was presented with the photo.....

This company is extremely dishonest, unqualified and caution anyone who uses their services.

Denise C.

04/02/2020 12:00:00 SA

We had Penguin service our air conditioner. Found out later that they wayovercharged us. Their rates are super high compared to other AC companies in the valley. I would not use them again.
ps I called penguin air to dispute the charges against our account. They never called me back. So I have now disputed the charges with my credit card company.

Janice W.

2/26/2021

Shout out to James Rios! Thank you for your professionalism and proficiency today! You did a thorough service through every section of our unit. We appreciate your time today. Thank you as well for the update on all the promotions. Have a great rest of the day!

Katerina K.

12/07/2020 12:00:00 SA

Hit and miss company.
The worst part is not that a person has to carve out a chunk of their day to wait for their service person, and it's not that although they know they are not going to make the window of time they gave you they don't call , or that their prices are very high, No, the worst part is that they never apologise!!!
Having worked in HR for two Fortune 500 companies that is the number one rule in customer service.
If you have no empathy for the inconvenience you are causing me , you are not a company worth supporting.
P.S. As it is obvious from the company below my comment, they are only sorry that the review is not a 5 star, AND I should call to discuss.
Sadly their attempt just emphasizes the complete lack of skills in customer service.

Karissa F.

10/21/2020

Avoid the frustration, stress, tears and financial ruin. UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY.
On August 20th, our AC unit stopped working and husband researched and called Penguin Air for a same day service.
When the tech arrived he inspected the unit and determined catastrophic issues that were going to cost upwards of 2,000$ estimated for a fix but ultimately recommended a new unit.
There were two options that were provided by the tech that would work for our house.
First package totaled around 8900$ and another at 12,100$. Specifics of the actual unit couldn't be promised due to covid manufacturing shortages and we were told that we would get whatever comparable unit was available to the high-end, energy efficient option that was promised.
When you're sitting your kitchen, 90+ degrees and 114 outside with no repreve in sight, you find your self scrambling to find a solution.
That's where I firmly believe their shady business tactics and salesman/commission based tactics kick in to increase their sales at the great expense of the customer.
Being a nurse, I find it despicable that they can price gouge to the extent that so seamlessly did.
You hope to be shown all options at all price points, explained in layman's terms, available to what ill suit your household best, and that trust was taken advantage of to a disgusting extent.
We regretfully agreed to a unit package costing 12,100 and 10,900 or so after manufacturers rebates to be installed on Saturday the 22nd of August.
Having a solid suspicion we had been taken advantage of, I began getting comparable quotes based on the very generic invoice we received and was horrified to find out how much extra money we were charged for far less than the promised high-end energy efficient model. I had to get managers on the phone to ask for a itemized invoice after I was told it wasn't company policy to provide an itemized breakdown, which in itself seems very suspicious for the easy ability for them to mark up and add in mysterious charges.
Cannot begin to express the amount of stress and frustration that this situation has added to my already busy and stressful life as a nurse working in todays COVID crisis
AFTER 60+ DAYS OF CALLING FOR HELP RESOLVING THIS ISSUE, BEING LIED TO, I'VE CONTACTED LEGAL COUNSEL ON THE MATTER.

Abbey W.

7/23/2019

Do not use Penguin Air!!!!!

I called today because my unit stopped blowing cold air and I was hearing a strange clicking sound. I chose Penguin because I knew they could make it out quickly. Penguin Air arrived, unscrewed some things, told me they were baffled by the problem, made a bunch of phone calls, rattled on about 50+ years of experience and nobody has ever seen anything like this, my unit must have been fried by a surge, and so on. All said and done, they told me I needed $2900 in repairs though they, of course, recommended that I replace the entire unit for $10,000-$12,000.

THANK GOD, I called a smaller, local, HONEST company (Bob's Air-Co Repair) for a second opinion. They were able to make it out this evening. They started diagnosing the problem in a completely different/way place than the PA tech, leading me to believe the PA tech intended on trying to scam me before they even arrived. All said and done, the Bob's tech fixed my problem in 15 minutes for $95 (which is more than they would typically charge for a service call because it's after hours).

Penguin Air tried to rip me off and take advantage of me and I strongly recommend that you go elsewhere for your Air Conditioning needs.

Clint P.

10/26/2020

Absolutely horrible customer service. Said 2pm they would come by and provide an estimate. After several calls they sill hadn't come by 5 pm and said they couldn't. If you want to sit around for three hours with no response is your racket. The guy Dillon in customer service could even care less. Don't use them, they are useless.

Patrick H.

7/13/2021

It's to bad I can't give a zero star review or I would. I strongly advise everyone to stay clear of this company. Unless you want crooks into your home they are by far the very worse company to hire. The only people working under this company are trained crooks. Everyone they hire is a well trained crook. They will not even hire honest employees because they train them to rip every customer off. If you pay for a service contract they will go around it and find every opportunity to charge you through the roof. Their crooked managers sit behind a desk thinking of ways to rip off their customers and then pass that information on to their dishonest employees. So sad and so pathetic. They do not honor their 24 hr service calls either even though you have 24 hr emergency service call on a service warranty. I made an emergency service call and was told they would show up within 24 hrs. Except no body ever showed up or even attempted to so I called them back 5 days later. They acknowledged they didn't show up with no excuse and stated someone would show up another 24 hrs later after that. A service tech by the name Francisco finally showed up about 30 hrs later at my door and after looking at my air conditioner he stated I'm not suppose to work this holiday weekend but I took a few calls to help out. He stated the air compressor unit needed a new wire replaced but he didn't have one in his stocked up Penguin Air service van and would need to come back on Tuesday after his nice long holiday break. I was shocked to think this huge service van wouldn't have on hand a few wires to repair what they are suppose to be servicing all day every day. But then it dawned on me they rarely do repairs, instead they are always sell you something new you don't even need. So I thought what on earth do they carry in these vans? Are they empty? It didn't add up to me and I could tell he was in a very big hurry to start his long holiday weekend. Well with that he took off super fast and never bothered calling or coming back. So I called and asked 4 days later where is Francisco? The customer service lady told me he was on my schedule to show up except the problem was he never did. Instead not only did he not come back to repair the wire but instead I now needed a new compressor and it was around $2800 total according to Francisco. So I said well he told me it would need a few new wires but now all a sudden I need a new $2800 compressor. So pissed off as I was I asked the receptionist to have him call me but she decided to ask her honest manager instead. After talking to her honest manger he tells her to tell me it's now $4,000.00 for the replacement of the air compressor. First it was repairing a few wires to $2,800 then all the way up to $4,000. Every time we have dealt with this company they have always come back with major, major repair cost or told us we needed something new. We finally realized they were always lying to us and always trying to rip us off. One time they even sent out a 350 pd tech, sorry I meant crook that went into our attic and split a crack all across our ceiling after walking on the attic floor. WARNING!! Please do not use this company they are all trained crooks and they will absolutely RIP YOU OFF guaranteed. Thanks for reading my review. God Bless yall & stay clear of these Penguin Air criminals..

Mark M.

09/03/2021 12:00:00 SA

They are professional company, showed up on time as stated, completed the job, and honored their decent prices

James E.

08/06/2021 12:00:00 SA

Well let's see it all started10 days ago when I called because our ac went out. I was told because it was warranty work basically to fuck off till the next day even though they are 24/7. Guess when your house is over 90 degrees inside its not a big deal to them and you can wait since it's warranty work. So then they show up the next day and I get told they don't have the part they will check with their distributors in the morning. Now it's been 3 days and it's now Friday. House is 100 degrees at this point I have spent $500 on a portable a/c and have 4 humans and 4 dogs in the bedroom. Get a call and get told it's a special order part... should be in Monday, Tuesday at the latest. So they did bring a portable a/c for the weekend. Anyway, Tuesday afternoon I called and they tell me the part didn't come in, oh and they had it overnighted. They then tell me it will be in Friday morning, they will be out between 8 and 12 to install it. We'll here it is Friday night (yes, a week from the last Friday)still no a/c and no word on when we will have a/c. So at this point, I wouldn't recommend this company to anyone. The only reason at this point I'm still dealing with these ass holes is because of the parts and labor warranty. So maybe by next Monday or Tuesday or maybe even Friday we will have a/c or a Divorce and with this track record we'll it's not looking good either way.

Marcia L.

3/25/2021

Do not use these people. They tried to charge me $650.00 for a job that should only cost between $100 - $150 dollars. They said they changed out a condenser but did not. Had another company come after them and was shocked on how they tried to scam me.

Heidi B.

8/29/2021

Wanted the service man to come look at a leak off the condenser. Not only did he not find a leak or address a leak, he tried instead to strong-arm me into buying a $13,000 unit. He spent his time talking down to me about unit inflation which I found amusing considering I teach economics. After he was done belittling me, I paid him the service fee and told him to get out of my house. Condescending asshole.

SC M.

07/03/2021 12:00:00 SA

If I could give two different sets of stars then I would give FIVE stars to the technician, Jimmy, and the work he did. He repaired a dangerous situation in our AC that was a result of shoddy work completed by the company that installed. Wires were left unsecured and ended up exploding and blowing a hole in the copper pipe! Jimmy, was incredibly efficient, professional, and personable. The reason for only 4 stars was the front end staff. Incorrect address info typed out by them ended up in a lengthy delay in service. We weren't informed that the original technician ended up not making his way back through town to get to our house and, because of that, a different technician had been assigned. It took 4 phone calls from me to figure out what was going on. Customer Service staff could have been more proactive on that piece. But, the technician piece is worth recommending this firm! Great service by tech.

Ana L.

8/26/2021

The technician Rios, came out to Our aunt's House that's 98 years old told her She need it to replace the unit total cost would be $8, 888.00. Penguin air is rip off aunt's nephew called his friend that's a AC technician he came looked at the AC unit replace the wiring replace the bulbs he charged 250.00 I'm thinking penguin air is trying to rip off elderly people I will also report this to the area age and aging luckily our Aunt has a lot of family that looks out for her and it's not going to let her get ripped off by your company you guys are rip off I read some of your reviews you guys should be ashamed of yourself taking advantage of the elderly. Don't go to penguin 24-hour emergency look around

Eva B.

12/16/2020

Sean Delancey came to give us a second opinion on our broken down heating system. The lady who booked our appointment was extremely helpful, knowledgeable, and professional, and Sean arrived on time with a courtesy call before hand. He was polite, efficient, and knowledgeable, and quickly discovered what was wrong and solved the problem. We had already had someone in prior who had told us we needed to replace the system and quoted us $15,000 to do so. Sean gave us a much more reasonable quote and signed us on for a maintenance package of $20/month that will save us a lot of money in the long run. Great company all around and they have earned our business for life!

Brittanie D.

12/04/2020 12:00:00 SA

Amazing from the customer service to the techs thank you i will tell my friends and family who I go to

Linda G.

6/28/2019

Richard Delancey, arrived at my home on time for Groupon yearly maintenance call on 7/20. He was very knowledgeable, took photos of my 33yr old attic unit. It was literally duct taped and pan hanging with a wire, rust corrosion. Richard showed me the coverage on my home warranty document. An old unit would not be replaced, parts if available would be installed. After discussion for solutions, including waiting till unit died, I opted to have a complete unit installed. Installers arrived today and are in the process. Richard sat down with me taking his time and showing me the best options for me. The company partners with Red Brick which offers 0% interest for one year. This, combined with photos allowed me to make a decision I could live with. I also get a $300 SRP rebate.
Purchased peace of mind.

Bob R.

4/25/2020

Not happy at all they installed the new air conditioning in the home but can not get them to service their ctmrappy unit. The girls I spoke with have been rude. Call someone else.

Luke M.

08/07/2021 12:00:00 SA

Penguin Air is fantastic! They communicate well, show up on time and over deliver! Michale Rios was our technician regarding our AC issue and he was able to fix the problem right away! Thank you Michael Rios and Penguin Air, you guys are the best! Lastly, I would highly recommend their maintenance plan if you want to save a lot of time and money in the long run.

Be R.

09/08/2020 12:00:00 SA

Not sure what is going on, but living in Phoenix, AZ you would think you would stock up on parts. Our A/C went out Saturday, was told we couldn't get a tech until Sunday. Well guess what?!!! Penguin Air and Plumbing doesn't have the part until TUESDAY. Keep in mind we have had over 113 degree weather. Well today is Tuesday and still have not heard from them. So we have had NO AIR CONDITIONING from Saturday going on Wednesday.

Marc B.

06/12/2021 12:00:00 SA

The installers are great and do good work but the customer service is very poor they do not call back and can only offer apologies i

Brad W.

7/22/2021

Told me one price on the phone and tried to charge me another price when they came to the home. They sent a completely inexperienced plumber that had to be told how to hook up the pieces. Look for another company this is not the one you want

Kacie F.

03/04/2020 12:00:00 SA

Tech showed up for our tune up and gave a hard sell on their maintenance plan. He then inspected our units and found a gas leak in the attic. He told me he hand tightened the pipe as much as possible, but that it would need to be repaired ASAP at a cost of about $400. He also found another repair that needed to be addressed at a cost of $1,400. When I called my husband to discuss, the tech became upset. When my husband said we'd get some estimates, the tech became more upset, grabbed his tools and ladder, and left, telling me what a huge safety hazard this was and being very expressive about his frustrations that we weren't paying him to do the work immediately.
We had another repair company out shortly after this tech left and he discovered that nothing had been tightened as the tech said, one of the parts that the tech said needed to be replaced was working perfectly fine, and that the other repair that needed to take place would be half what the other tech had quoted. He also discovered that the other tech had cut the power to the unit in the attic space, so that we wouldn't be able to do anything to it to verify working status without another tech going into the attic to turn it back on. As an aside, turning the power off to the unit would have zero impact on the safety of the home as it related to the gas leak, so there was no reason to do so.
We will NEVER use Penguin Air's services again after dealing with such a dishonest and unprofessional technician. I genuinely feel that this technician saw that i was a woman without a husband home and tried to take advantage of that. When reporting the issue to the office staff, they didn't seem overly concerned either, which leads me to believe it could be a more systemic issue. I'm disappointed to have to give this company even one star. Please do yourselves a favor and find an honest company to do business with.

Marco D.

9/25/2020

JD was very professional, all COVID attire was on. Did not try to sell me on anything, and one of my units is from 1985. Cleaned the coils and did a tune up on both my a/c units. I definitely will call back when in need. Maintenance for ac units is now a priority especially with the messed up crazy weather, which is only going to get worse.

Katherine R.

4/29/2019

Wel. I dislike writing bad reviews. But. I got Penguin air as a referral from a friend. Said they would be out today to fix my non working unit. I was told they would come today and I let them know I needed to leave before 4. Checked at 230 like - haven't heard from anyone. No response. 345. No response to checking again. Finally cancelled at 4 when I had to leave. Tech (likely not his fault) called with a 30 minute notice ) at 4:21. No thanks. As a new customer this isn't any company I would ever use.

Frustrated beyond belief. They won't be getting my business

yael e.

9/22/2020

I had a flood in my garage. It appeared to come from the water heater. Called Penguin air & electric on Sunday night. Received a promp answer, & the technician Mathew Carlberg arrived early Monday am. He spent over 1/2 hour throughly assessing the situation. He was pleasant & curtious. He explained everything & offered options. He was cooperative & very sensitive to customer needs. Next he made all the repairs, explained & made recommendations. I would recommend Penguin Air & Mathew's services wholeheartedly!! It was a pleasure doing business with them.

Danielle L.

5/19/2020

I called Penguin air due to getting an inspection report back and I am so glad I did. Jimmy was our technician and he did such a great job walking me through the process and gave me some really great tips. Everyone I spoke to at Penguin air was extremely friendly. I highly recommend them!

Carrie T.

6/30/2021

My sewer backed up all throughout my house and Landon came out from Penguin. He was so nice, respectful, and professional. He knew exactly what was going on and fixed the problem quickly and easily. I'll definitely call Penguin again!

Karlanna H.

8/16/2018

I needed an estimate on my broken a/c unit. The service Paterson that was scheduled to come out called me instead and without looking at it, gave me a repair estimate of $2600. I expected better service than that since my neighbors use them all the time.
Sadly, I would not recommend this company.

Liz B.

6/25/2021

I was referred to Penguin air by a friend. A/C emergency and they were out within an hour. Jimmy was the technician and he was great. He was able to patch up our system to keep us cool until new system installation. I would recommend to friends and family.

Gigi S.

02/11/2020 12:00:00 SA

We used Penguin when our heat suddenly went out at night with a new baby in the house. They came out the next morning and were great in providing an evaluation and estimate. It was a big job to get heat back but they got it done the next business day. They sent a ton of guys over to make sure the job got done. Everyone was extremely nice and considerate of the baby. I had some family around, but I definitely would have felt comfortable with just me and the baby being there with all the workers there, and as a woman that is huge to me. They left the house in great shape. On the way out one of the guys noticed a couple of specks of debris and wanted to clean it up before they left. And the heat has been working great for the past few weeks!

Jillian S.

2/19/2018

They must be under new management because they used to be the best but not anymore - beware!
I had them install my AC unit about 5 years ago. The were the nicest, most down to earth people. Excellent customer service, excellent price on the unit. I was a very happy customer. Once a year I had them come out to do a tuneup. Same thing, fair price & great customer service.

I recently had them come out for my annual tune-up & they found a few things that needed to be adjusted. They were going to charge me a ridiculous price BUT if I joined & paid for some maintenance contract for 1 year, the contract AND the small repairs would be LESS than if I didn't go into this contract. What a scam!!
They NO LONGER care about customer service. They care about milking you for every dollar they can get out of you. Save yourself the headache and use a different company.

Kayla T.

2/28/2020

Initially, our experience with Penguin was great. They installed our water heater when our old one went out while my husband was overseas and I was home with a toddler and a newborn. Then shortly thereafter our AC went out and they replaced both units for us with excellent customer service.
After that, they were supposed to come out and do a yearly service of the units and replace the air filters. It's hard for me to do myself with two kids and my husband working in Iraq, and not much family, so its crucial that I have people who can help take care of things like this. Every time I spoke with them I would remind them to bring the new air filters and every time I was assured they would. Then like clockwork, the day of the appointment I would get a call a few hours beforehand from the person coming out, saying that they never got the filters. This has happened three times. I have called multiple times to get it resolved and keep getting the run around. Told someone will call you back, or we'll check on it and let you know we'll get you on the schedule once we get them in, etc. This has gone on for MONTHS. The last phone call I made to them, I was told by the person who initially took the call that she would give me a call personally before she left that day, OR the dispatcher would be calling me first thing the next day. That was three days ago and I haven't heard a word. AGAIN.
We used to recommend Penguin to everyone, but instead we will now be warning them not to waste their time. I never thought their customer service could nosedive so fast.

mich J.

11/16/2019

I recently moved into an old house that had been empty for 6 years. You can only imagine how much work needed to be done. I called around to several companies to take a look and give quotes. Each company I called only did one thing except Penguine Air & Plumbing - they do it all. Every person I encountered was kind, professional, personable and efficient. Every Technician showed up on time, was honest and didn't try to up-sell me on unnecessary things or services. They cleaned all the heating/air ducts, serviced the heater and AC, installed an air purifier, the fixtures in both showers, replaced 2 toilets, installed a new kitchen faucet, disconnected a solar water heating system that didn't work and installed a new hot water heater. They showed up on time, called when they were on their way, sent a picture of each technician that was coming, were quick and clean! I can't say enough good things about this company! The pricing was more than reasonable. I joined the Penguine membership as well and have already referred them to others. Thanks Eric, Rich, JD and Brian for your awesome work...you are very appreciated!

Kate L.

8/16/2020

Do not hire under any circumstances. I normally would never write a negative review, but this one was warranted. I originally contacted the company at 12 pm for AC repair, and was told the technician would arrive by that evening. At 6 pm I called to check in, was told someone would arrive that night. At 10 pm, received a text that a technician was still planning to arrive. Called again the next morning when he did not, and Rachel told me for sure I had an appointment that morning. I called later and she told me I was next to receive a service call.

Called again at noon, and bear in mind that it's over a hundred degrees and we'd been without AC for 24 hours, and was told that they would never tell a customer they were next, and that they were too busy to send someone at that time. This customer service rep said she would call dispatch to check on the status and call me back in 15 minutes. An hour later, she still hadn't called. I called her back and she admitted that she had forgotten to call me, but had the audacity to tell me what a great job she was doing. That she would say that is inexplicable.

The AC repair person finally arrived at 3 pm, was uncertain of what the problem was with the AC, and charged my credit card an after hours fee without notifying me.

I'm reluctant to be critical of anyone's work, but this is the worst customer service I've ever experienced. I'm telling everyone I know to avoid them.

Bill M.

06/11/2018 12:00:00 SA

I have had the worst experience from this company and wouldn't recommend them to anyone horrible. Not only did it take two weeks to
schedule an apt with rose but the service technician SKY was a complete rude ass. I never had a service tech tell me that he didn't
like giving out company business cards also writing out a generic invoice
quote on a new home ac unit. Very sad rude, and un-professinal

Rob R.

06/01/2020 12:00:00 SA

My AC failed on a hot summer day. I called a few places begging to get someone out the same day. The first two places I called couldn't do it, but Penguin told me it would have to be late since they were super busy, but that they could get the job done.

Sure enough they sent someone to my house even at 9pm in the evening. They gave me a link via txt which showed the estimated time of arrival and the technicians location which was really nice because it let me know they were coming and when to expect them.

Joshua showed up and figured out the problem in just a few minutes. He gave me a quote for what needed to be fixed and had the parts with him. 30 minutes later I had cold air blowing once again. I'm going to get a good nights sleep!

Sandra M.

5/23/2020

I returned to my home in Phoenix after working for a year out-of-state. To say the least I was concerned about the plumbing and restarting the A/C unit. A good friend recommended Penguin Air, Plumbing & Electric and I will be forever grateful that he did! I immediately got online and chatted on the site about what I needed. The agent said she would give my information to the scheduler and I had a call and appointment within the hour.
Landon, the plumber, came first. He was so kind and helpful. He thought of things that I never would have (You can get taller toilets?!?) and was very transparent about the work involved and pricing. As he worked he let me know what he was doing. There were before and after pictures and it was incredible!
He used shoe coverings and a mask which made me feel comfortable about spreading the virus.
The finished work was top-notch! I couldn't be happier and I really like the fact that Landon is my plumber and will always help me out. So much better than having to re-explain to another team member!
Thanks Penguin and a special thank you to Landon!
But, that's not all! Then the next day Nathan comes to work on the A/C. I dreaded that one as visions of a new unit and $$$$$ floated in my head. Well, Nathan was professional (masked and booted too) and very upfront with everything he might have to do. He was also very knowledgeable about the EPA laws and the freon used in my A/C unit. Then once he looked at the unit he came back and told me what actually needed to be done. He explained everything and then did all the maintenance my A/C required. Again, there were even before and after pictures to show that the work was completed. This is a 17 year old A/C and it is running like a champ! Hoping for 1 good last year and when I need a new unit I will call Penguin! Thank you, Nathan!!!

John C.

6/28/2018

Not having a relationship with a plumbing business I googled drain clogged when I experienced a kitchen sink problem and 4 business popped up to the top. I knew these were paid ads but all touted a special price. I logged onto the BBB site. The first one was known to the BBB but not a member. The second was rated A-. The third, Penguin was rated A+ so I called them and mentioned the $49 offer. The lady said yes, that is true and if they can't do it for that much I would be informed in advance with the right to walk away.

I agreed and was told I'd be contacted when the plumber was en route. It took only about 20 minutes to receive in my email inbox the name and picture of the technician assigned. About 15 minutes later Larry M called to say he was on his way. So far so good.

Upon his arrival he was very personable and friendly. He performed an assessment of my situation to determine the best way to solve my conundrum.

He never seemed in a hurry to finish and leave and that confirmed for me he would do a quality job. He explained everything as he worked. We talked about the pitfalls of old plumbing and ways to identify issues and other services which were available. He didn't pressure to buy these additional services and that means a lot to me.

When the job was done my charge was...... $49. I am very pleased with my initial contact with this company and Larry. I am seriously considering the additional services he suggested to know for certain the condition of my 48 year old drains and plumbing.

Even if I don't move forward with those other services right away, I now know for certain who I will call the next time I need a plumber and have put Penguin's number and Larry's name in my contacts for quick retrieval.

Overall an excellent first experience with this company.

Steve B.

4/21/2021

If I could give this company and the people 6 stars I would. They gave me a quote on my AC and air handler, communicated well, showed up on time, worked very efficiently, did what they said and cleaned up after themselves. My neighbors had their AC replaced recently and it took all day. Mine was completed in a bit over 4 hours. From start to finish it was a great experience. Top to bottom great people.

Allison P.

11/10/2017 12:00:00 SA

The only reason this company is getting a 1 is because their office staff is nice. Initially we used penguin about a year and a half ago and the first technician was nice and helpful.
This time Nolan came out, didn't introduce himself, was not friendly at all. Not good with dogs or kids. Gave us an overpriced quote and then lied saying dispatch didn't contact him and he went to get the part when we cancelled. Then when I wouldn't pay the trip charge that was on him, he threw a fit and said he was marking me as a stiff and sending me to collections. He then intentionally left my gate wide open knowing we had dogs.
Nolan is a nightmare. Be ware.
I will never use a company that's based on commission again, I wish I had read the other negative yelp reviews prior.

Allison H.

09/03/2020 12:00:00 SA

Wish there was an option for 0 stars. Horrible customer service. We had our air ducts cleaned and they made a disaster out of our house. There was debris everywhere, I mean everywhere. I've called three days in a row to speak with a manager and no one has returned my call. Don't ever use this company unless you want a mess and the worst customer service I have every experienced.

Zach T.

09/12/2017 12:00:00 SA

Terrible. Quoted me $1000+ for a job I eventually got done with another company for $200. Everything is working great now!

I was told by the company I eventually hired that their technicians are commissioned, which would explain their sleaziness.

Too bad for Penguin. I own multiple rental properties in Arizona, and am always in need of good service people....

Julie W.

11/11/2017 12:00:00 SA

Terrible experience! Their technician literally ruined my home when the ceiling came down from a leak in the attic that he refused to check and repair. They also refused to refund my money, this company has zero integrity! Will be reporting this to the BBB. After reading this comment below from Tonya, it sounds like Penguin is grasping for straws. Pictures don't lie and typing up a book of excuses doesn't help their company look any more honest. They have several bad reviews and I wish I would have read them before I used this sleazy company.Terrible experience! Their technician literally ruined my home when the ceiling came down from a leak in the attic that he refused to check and repair. They also refused to refund my money, this company has zero integrity! Will be reporting this to the BBB. After reading this comment below from Tonya, it sounds like Penguin is grasping for straws. Pictures don't lie and typing up a book of excuses doesn't help their company look any more honest. They have several bad reviews and I wish I would have read them before I used this sleazy company.

Photo of Penguin Air & Plumbing - Phoenix, AZ, United States. This is the aftermath of using Penguin

Roxanne W.

12/09/2017 12:00:00 SA

Update: A tech came out same day and took care of the tuneup. Very happy now.

I Called for a tune up appointment. Was told someone would have to call me back. They never did. I called again, this time I was told a tech would be out within 2 hours. Nope! Didn't happen. Rather than waste a Saturday waiting on them, I cancelled the appointment and now have another company coming out. Very poor customer service!

S D.

3/28/2021

Absolutely terrible!! First they showed up with one guy who basically refused to wear a mask in my house after telling them it was necessary. Left the laundry room covered in water and muck after still not fixing the issue. Next day they showed up to my house at 8 AM without telling me or anyone else that they were coming at that time. When we rescheduled they never showed up later that day and had to reschedule yet again. Upon a reschedule the two men who came over to my house made me extremely uncomfortable, invaded my space and asked weird questions about my interior of my home that had nothing to do with the repair such as my pets. They were here for a solid 20 minutes using the camera to see what the problem was. They left without telling me what they found and later quoted us $5,000 for a repair we had fixed by someone else for $125!!!! THEY ARE SCAMMERS!! If you are a woman who doesn't have a man living with you they will try to screw you over!

Bob O.

12/09/2020 12:00:00 SA

5 Star Experience !!! Yes !!! I was Very Pleased with my first Penguin Air AC Maintenance Service on my new unit ! Amanda on the phone was very helpful , courteous and resolved my concern very quickly ! My Tech J.D. was Exceptional ! He is very friendly, Super skilled and efficient , and explained everything to me and is a wonderful person ! Penguin has Very Professional , Skilled, and Quality people as employees . I am very happy I purchased my new AC Unit from Penguin Air !

James O.

3/19/2021

I felt that a $346.00 charge for a $20.00 capacitor which took less than 40 minutes to install is excessive. Sean was great the company charges too much for a simple fix. Will not use them again.

James B.

05/06/2020 12:00:00 SA

Jimmy was amazing, he did a great job fixing out old AC unit and provided great options to get the job done.

Rick W.

7/21/2017

8/4/17 follow up: I continue to stand by my poor review of Penguin Air. After numerous games of phone tag with their quality person, I went elsewhere. Here's the rub...the problem was that my system was over charged. Yep, too much pressure so it would shut down and not cool. So, not only did Penguin over charge my system with refrigerant, they over charged me for the extra refrigerant that was added to my system. Talk about a bad deal. Penguin charged me $1300 and now I've had to pay another company to clean up their work! Check my other reviews for who I went with. Good bye Penguin Air.

Original post: Penguin Air fixed my A/C unit in April. I was extremely pleased with the service. Unfortunately, now there are problems with the unit and Penguin Air isn't able to make a scheduled appointment. On Tuesday, we waited over 4 hours for the technician to show up. Only to be called after his scheduled time telling me the technician would be late. We had passed the 4 hour window and I asked to be rescheduled to today, Friday. I received an email that the technician would be at my home between 2 and 4pm. I called Penguin at 430pm to find out about the status. They said there was an error in their email system and that the appointment in the email was incorrect and the window was 2-6pm. That there is a glitch in their email system. It seems to me there is a glitch in Penguin Air's ability to make an appointment and keep it.

Needless to say, I canceled the appointment and told them I will seek service from another company. This time I will choose a company that is able to stand up to their commitment. Ironically, as i type this, I received an appointment reminder from Penguin for a rescheduled appointment from 11am-12pm tomorrow. I was told on the phone that they only have 4 hour windows.

Very disappointing....

Morris B.

1/26/2020

Called them and they showed up in less than an hour. Tech Richard Delancey was very professional and courteous. He replaced the transformer and fixed a wiring issue that was existing. Kept my wife informed on what the problem was and that it would be fixed. We will be calling them again when the need arises.

Mike's B.

9/14/2021

Gabriel from Penguin Air is a literally a life saver!! My parents have been in Mesa for over 10 years now and bought a house 5 years ago. They have had you out many time with great service each time. Unfortunately, their neighbor had their A/C unit replaced by (Affordable Comfort) and they followed. Big mistake due to the fact that they either never checked under house or ignored shredded venting. My parents are in their 80's and just after a 1 year from install venting ripped apart and house was at 98. Affordable Comfort would not responds to calls, emails or texts for 2 weeks from my parents, myself and my brother (we live in IL). I called Penguin Air and they responded the very next day (Labor Day), With a temporary fix until they could return with material needed. The house did cool about 10 decrees better but still not were it was before install. Called back on Saturday and Gabriel was back out next day (Sunday). This time he was able to get behind smallest part of crawl to find what was connected on one side was not connected on the other side, causing 50% less pressure and fixed it at a lower cost then what was expected. This Company is trust worthy, straight forward, cares about their customer, responds in a timely manner and fairly priced!! Jessica handled about 4 or 5 calls for me, she is very professional, caring, got the answers I needed and a true asset to this company for sure! EXCELLENT BUSINESS we look forward to calling you the next time and always Sincerely, Debbie in care of Tom/Shontsine Dyer

Christopher L.

01/08/2020 12:00:00 SA

I requested a certain split unit installed in a garage. They installed a smaller unit but it was quite some time before I realized it as I was living out of town. After repeated attempts and the run around I've been forced to review them negatively. Look out, you may not be getting what you paid for.

Me A.

2/17/2021

DO NOT USE THIS COMPANY, VERY UNPROFESSIONAL, THEY WILL TAKE ADVANTAGE OF YOU. this is in AZ
my problem was a switch being off, if Michael would have done his job, he would have noticed that a switch was off, instead he wanted to break down my walls.

service requested was electrical, Michael came to my house looked at the electrical panel and his expert opinion was that my walls needed to be broken down, and new wiring system was needed, he didn't even take the time to look in my kitchen for the outlets that were not working. Until I asked him, how was he able to say what I need if he has not even tested my outlets. he avoided answering my questions and avoided looking at me. instead, he would answer my husband's questions. I contacted his customer service manager Tanya and reported the problem, she didn't call back until days later, then after she made me believe that she cared and promise to call me back with updates and also promised to give me back my $69.00 that Michael insisted to get pay after doing nothing, I paid him because I was so disappointed and frustrated on how this company worker operated. I thought it was a department issue not a company problem. As of Now I have left messages and no one has called me back, neither my $69.00 has arrived yet.

Daniel M.

12/10/2020 12:00:00 SA

Just recently had my water heater replace by Jimmy Browne an assited in training with JD Belisle,...They were Kind Considerate Friendly Extremely Knowlegable an a Great Work Ethic!! Jimmy is Truely a Master at what he does an Jd was a sponge an both hard workers an worked well together,...What Fantastic assets to the Penguin Company,..You can be So Proud of them both!!!! S STAR Danny

Ronnie M.

7/30/2019

First and foremost, we have been with Penguin Air for over a year now. We utilize them for the Penguin Plan to have our furnace and AC's tuned up annually to meet the requirements of our home warranty.

Up until recently we had no issues. They are in and out and appear to do their jobs efficiently. EXCEPT NOW!!! On July 18th, tech Jenni Hentges came to our home. She spent over 2 hours there. During her time she found several issues with our unit. Unbeknownst, to her we have a home warranty. She called me insistently after her service. I went out of town a day after her service. When I returned I noticed that my downstairs unit would not turn off and was not cooling to the thermostat setting. After days of trying to figure this out on my own, I was unable to do so and followed up with Jenni.

Jenni came out to our home and did not assess the findings from her previous report, rather began looking for other issues. She determined that it was another issue, but was no certain and would have to change a part to determine if it was indeed the issue. I walked outside to find her on the phone and she was explaining to someone that, this is a repair not a service call. I asked her about it and she stated that my wife had approved the repairs. I didn't argue with her, simply asked my wife who denied this. I then asked her to leave our home. As she left she say, I hope your home warranty company can pinpoint the issue.

I contacted the manager for the day Saturday 7/27, Melanie. Who was very friendly, empathized with me and assured me that she would have a senior service technician come out to our home today, because she understood our concern about the air now running nonstop from 7/18-7/27 and the impact on our energy bill.

After 4 hours I called the number Melanie asked me to call, only to be told that they were still working on it but would be out later today. I then received a call an hour later, advising me that they had to reschedule my visit to Monday. The reason I was given, is because I had one working unit in my home and it was not priority. I asked to speak with Melanie and was advised that she was off already. The young man advised me that he would have another manager contact me. As of 530pm 7/29, I had not heard any follow-up from Penguin, until I called them.

However, my home warranty company sent out someone who took me step by step through each of Jenni's findings. My capacitors outside were all operating within suggested range, my contact were responding as it should. And ultimately what was found was a wire was left unplugged from my capacitor inside of my inside air handler. Once it was reconnected my unit began operating as it had prior to Penguins service tech tuning it up. I have provided Penguin with pictures of the work that Jenni has done included the unplugged wire.

STAY CLEAR OF PENGUIN AIR!!!! All customer service went out the window once they recognized that we had a home warranty and would not be spending the ridiculous amount they wanted to charge us, with no real answers!!!

Imagine not having a home warranty and paying Penguin Air an estimate over $1200 to unnecessary repairs. EXTREMELY DISAPPOINTING EXPERIENCE!!!

Krystal T.

10/06/2020 12:00:00 SA

My AC went out Sunday, called Monday and was scheduled for diagnosis that afternoon and AC was fixed and running Tuesday morning. Jimmy and James were very professional and knowledgeable. They took care of the issue in a very reasonable time. Thanks again Penguin Air, and your friendly staff. Will definitely recommend to friends/family in need and will use you in the future.

Jade A.

8/23/2020

Called in at 5 am on Sunday morning after our AC went out over night. I got the answering service and Brenda was so patient and helpful, they had a dispatcher call me in less than 30 minutes I believe her name was Laura. She was upfront and honest about the wait time and service fee. She told me she would have someone out today but it would be after 9am and the technician would call me 30 min before arrival. I got the call from Nathan at 9 letting me know he would be here in 30 minutes! I didn't expect anyone out so fast especially on a Sunday. Nathan came out and was so personable! He diagnosed the issue with the AC, the best part was he had the parts on his truck to make the repair right then and there! He had come out, diagnosed and fixed the repair in around an hour. He walked us through everything he was doing explained in great detail the repair and what we should be watching for he also gave us tips for us to do our own monthly light service. We also signed up for the Penguin Air service plan to have it serviced regularly! I am so happy with Penguin I will always use them and ask for Nathan!

Lorenza D.

9/30/2020

Predatory practices. I wish I had read reviews prior to going with this company. My AC went out and I was told I needed a new unit. Fine. It happens. Nearly $9000 and a year later, the AC goes out. I'm told that nothing is under warranty and I need to pay for a service call or sign up for their service call warranty. I'm already livid that something is ALREADY wrong, but I sign up just to get someone out. I'm told the service warranty is for one year and that to cancel it would be $59 fee. Annoyed, but fine. I ended up paying for whatever part (on top of the service call warranty), and call later to cancel the service and I am told that not only is it a cancellation fee, but I also have to pay for $250 discounts that I received. I say that is unacceptable and ask speak to a manager. They were not available. In their defense, the woman that I spoke with was very nice and called back within 15 minutes and said her manager approved waiving the fees and that I would pay only $12.50 for the cancellation. I agreed because I just wanted to be done with them. Make sure to shop around. This was the first place I called when my AC went out and I was going out of town. I wish I had gotten other quotes and did more research before deciding.

Steve K.

9/19/2019

This is my 2nd experience with Penguin Air and I continue to be impressed. I have two AC units and one of them was not working. I put in a call to Penguin Air and was again impressed with how courteous they were over the phone. It was understandably an extended wait for service due to the busy summer months and I called to ask for an ETA due to other appointments. I half-expected a very curt or abrasive response from the lady on the phone but what I got was the epitome of courtesy. Upon the arrival of the technician, Jimmy Browne, I could tell that he was tired from previous customers but he did not let that diminish his customer service. I explained my problem and Jimmy sprang into action. I chatted with him while he worked and found him to be a great conversationalist and an overall good man. What really earned this 5 star review was something Jimmy had that is in short supply these days. Integrity. While checking my 2nd unit (the undamaged one) to make it a thorough service call, he accidentally broke a piece of the unit. He could have simply told me the part was worn and needed to be replaced along with charging me for it. Im dumb and wouldnt have known better. Instead, Jimmy laughed and owned the accident. He didnt charge me for the part he broke. Again, I wouldnt have known any better.
Thank you Penguin Air for employing men of integrity like Jimmy
******UPDATE ON 9/19/19*****
I had a problem with my other unit after hours and they offered to send someone out in the middle of the night to look at it. While this was nice, I opted to wait until the next morning. Jimmy showed up again and did a thorough diagnostic before suggesting a fix to my problem. No sales tactics and no shenanigans. Just matter-of-fact solutions.
This is a great company. 24/7 service and customer service oriented. Even the lady who answered the phone at night was nice even though I am sure she wasnt thrilled about answering phones in the middle of the night.

Ed R.

08/03/2020 12:00:00 SA

We were ready to have a/c unit installed. (We waited 4 days) We informed them we would use them for install. Everything started off fine. Then we realized the unit we wanted was not an energy star. We inquired about getting an upgrade. We were informed they would be ready to install Monday after the weekend. We get e text approximately 6:30 a.m. saying they cant do the install. Carrier sent the wrong unit. (The one w/o energy star) We asked can we get the one he quoted us on Night and Day NxA7. He said we need an hour. We were then informed they were cancelling cause Carrier wouldn't send upgrade. So after waiting 4 days and spending money on hotel, kennel, etc. We don't even get an a/c. Didnt try to sell us a different one, just a call from the office saying they needed their portable a/c back. What a joke. Not even a call, I am sorry. After purposely stringing us along during record breaking heat in Phoenix. They knew they didnt have the unit, they were gambling they could get it and we the customer lost in the end.

I don't know why this company has good reviews. They tell you they can do something and then come up with an excuse and blame it on the a/c company. Show some integrity and accountability for making a mistake and at least try to make it right.

On top of that when we informed them yes, we were pre-qualified they told us we will be over with portable unit later today.They came next day at 1:00 p.m. So in no rush to get us the portable a/c unit, but when they cancel, they call us with in 5 minutes to ask when they can come get unit.

I will never recommend a company that treats customers this way. We used to be a country where accountability and integrity were standard. Well, so much for......

Now time to start process over. Hope there are better companies than this one. Thought a bigger company wouldnt give us the run around. Wrong!

George C.

11/21/2017

Fernando Aguilar and his partner, did and excellent job installing our AC , they cleaned everything up afterwards. I recommend Penguin Air to all my friends.
George Campbell

Edward V.

7/28/2021

We recently purchased a house that was built about 40+ years ago. I guess back then when houses were built with flat roofs, they just stuck the HVAC ducting below the ceiling. So we have 7 foot high HVAC boxes just protruding throughoutt the house. We wanted this changed. We spoke to several contractors which some mentioned moving the ducting to the roof. Penguin Air was referred to us from one of the contractors. We called them and explained what work we wanted done and they sent us one of their specialists. Lucky for us, Jimmy Browne was assigned to work with us. From the first meeting, he looked over our existing ducting situation, listened to our vision/hopes, and then assured us it can be done. He left after our first meeting to plan out the work. At our next meeting, he assured us it was going to be done and he even stated that he was going to do the install himself which isn't what he does anymore. I trusted Mr. Browne. He showed up when he said he would to do the work. He and Raul did the ducting on the 2 units keeping the system below the parapet walls so the system can not be seen from the street... Keeping the HOA happy. These 2 men worked hard in the heat and rain to complete the work which I couldn't be happier with. The work they did exceeded our expectations. I highly recommend Penguin Air and Mr. Browne. Raul too but I don't think he works for Penguin Air. The only other contact with Penguin Air was the office that set up the appointment and sent the estimate. They were pleasent and helpful. Ask for Mr. Browne. In my opinion, he is the BEST!

christine m.

10/19/2019

We had our annual plumbing inspection. The man came on time and his name is Eric. He took time, effort and was professional and thorough in his report. With the house being almost 60 years old, there were a few issues. He presented them and we visually saw some of the problems. Eric is a true professional and I won't let anyone else inspect from now on. He was kind, knowledgeable and went the extra mile to be considerate because our water heater needed changing and our water was off for awhile. But throughout the repairs he kept us updated and informed. The job he did was so superior to anything in this house.......including a new AC installed 2 years ago by Penquin. He is a great worker, and a very good man.
Hats off to Eric!! I know this company will keep him for a long time b/c he is the best we have had in the 4 year relationship.

Vernon D.

2/20/2019

Penguin air conditioner is a terrible company to deal with. There's a tech by the name of Joe Vivonia, that will give you one price upfront but when it's time to do the job he wants another price this is a rip-off company. I guess Joe owns the company he makes the decision if the company should do the job or not when it comes to cash money. This company is losing money because of him. We worked out a price for $4300 when it came time to do the job he want $4600 and half up front. He want my account number, when I had cash in hand. Why won't a company take cash up front. Half now and half later. I didn't feel comfortable giving him my account number. A.S.A.P Air Conditioning is installing my new AC unit for $4100 No Money up front. Once the job is done I'm paying them $4100 dollars CASH. A.S.A.P Air Conditioning got my business. Penguin air condition can go sit on some cold ice.

Elizabeth B.

10/12/2017 12:00:00 SA

I just had Ryan from Penguin Air come out and do a very thorough inspection and clean on my air condition unit. He was polite, professional and prompt also right on time. I was informed as he was doing each of the processes and found it enlightening. I would have to say that I do have allergies as I am a cancer survivor and what every spray he used was not a pleasant experience. I think the next time please make a note not to use the same spray. I gave Ryan a 10* rating. Thank you Penguin you guys are on the ball.

Elizabeth B.

Will W.

08/05/2019 12:00:00 SA

They will totally over charge you. Do not use them. They are total scammers. Only use people with good ratings and avoid being overcharged.

Travis F.

10/04/2020 12:00:00 SA

If you want a reliable and fast service you're better off with another company. I bought a brand new AC unit late last year and it has already broken down TWICE within a 6 month period after telling me I do not need to do a maintenance appointment before summer began. I was told I was the first appointment the following morning and its noon now. They lie about appointment times and their hardware is trash. Please don't make the same mistake I did and get a reliable AC unit from a reliable company.

Stacey T.

12/08/2020 12:00:00 SA

I was quoted over $3,000 for an electrical job, and they basically scared the hell out of me making me think my house would burn down if I didn't fix it. Talked to several people and decided to get a 2nd opinion from a different company... 2nd quote was under $200, and they said there was no safety concern and most of the parts Penguin said would need to be replaced didn't need to be. Admittedly, I told the Penguin technician that I didn't know anything about this stuff... Perhaps that was my mistake, because I feel like they seriously tried to take advantage of the situation.

Kim R.

06/12/2020 12:00:00 SA

Expect some higher pricing of parts and services with Penguin Air, but they try to provide a higher level of service.

Last year during a routine A/C checkup on an iffy unit on which PA replaced some parts, I went on the company's Penguin Plus plan. Less than four weeks after the repair, the entire AC unit failed. I asked neighbors for referrals on replacing the unit and ultimately went with another company that installed a more efficient unit for less than PA quoted with my VIP discount.

This year, PA calls for AC checkup because I'm on the plan. OK, I figure that I have the plan, might as well let them look. They find no issues with the new unit (good), and replace a contactor on an old unit for $400 minus 20% VIP discount ($320 total). This is a $75 part at most and took 15 minutes to install, so not a very good deal even with VIP. Online estimates for this repair is max $225.

While waiting for the AC guy to show up, I get another call from Penguin Air to schedule a plumbing inspection appointment. That was a bit weird, but ok, and I schedule it. The tech who comes by is friendly and we talk while he drains the water heater for inspection, but he doesn't do anything else during that 30 minutes, so I ask about the sacrificial anode rod (which it didn't appear that he was going to check). From last year's inspection by a different company, I knew the anode rod was about due for replacement. Sure enough it was, so no surprise, but the price he quoted me, with discount, was $238. In my head I debated because I was pretty sure I had looked for this part online to do it ourselves and thought it was about $60. So I figure he's here, got the tools, I know it's about 4x what it would cost to do ourselves, but it takes one item off of our todo list. So I have him do it. Later I look online and the MOST expensive anode rod I can find with the same length and material is $38. Ugh. He didn't do anything else except go around to the sinks and take the air out that was introduced by draining the water heater, and I wasn't sure what he was supposed to do until I received the emailed inspection paperwork. Lots of blanks where apparently he was supposed to have checked the water quality, water softener, washer hoses, toilet hoses, and water pressure. None of that was done. So I was a little miffed and posted a 2-star review wondering about the effectiveness of their Plus plan.

HOWEVER, after I posted this review, I received a call from Tania at Penguin Air and she discussed the Plus plan, apologized for my not getting the service expected on the plumbing inspection, and took $100 off the invoice since I didn't receive the entire service. Based on this and an offer to price match some services I was having done at a rental house, I revised and added two extra stars to my review.

If you are having any problems with Penguin Air or the service is not up to snuff, call them and ask for Tania in customer service. She genuinely wants to take care of her customers.

Amanda M.

07/01/2019 12:00:00 SA

The customer service is awesome but their product is garbage. I had a new AC installed for $7300. After one day, it leaked water into my home. Penguin came out quickly to fix it but the fix only worked for one day. They spend about 3 hours the next day fixing it, but that only lasted 2 days. Significant water damage is ensuing because they sold me a terrible product and they refuse to give me a new unit. All AC companies in AZ are apparently subpar. Penguin's customer service is the only thing better than other AC companies in AZ. If it wasn't for that, I would give them 1 star like the rest.

Yadi B.

9/24/2020

I just had penguin air plumbing at my house today. Their plumbing department it's excellent, Jerry was so pleasant. He took the time to answer all of my question with no hesitation. I've also had their air conditioning service and they are wonderful. I highly recommend them..

Verena C.

06/05/2019 12:00:00 SA

Ok this company told me that my air conditioner was old, and has been repaired a lot, they said there wasn't any Freon that it all leaked out, them told me I needed a new unit. They also said that there's no guarantee that recharging the Freon, would work. I got a second opinion, and what this company told me was a all a lie, you see my air condition was fine and it wad full of Freon, what the 2nd company found was my coils needed to be cleaned, and defrosted. I believe in my soul this first company tried to take advantage of me, and lied, I would never trust them. I will go back to Chas Robert's they were fantastic.

Karen W.

05/07/2020 12:00:00 SA

I'm continually disappointed by Penguin. They never meet their service windows! I get emergencies come up, but don't book as many appointments if you can't meet them. I think out of my last four original service windows, only one was on time. That was when when they installed a new water heater ($$).

This Is Me S.

6/20/2020

Our issue with Penguin Air continues. Registrar of Contractors involved and the city. ROC discovered and sited them for poor workmanship. MANY items needed correction and city found more. If I could upload items from my Google drive you would see that our installation was unsatisfactory. Still demanding our 100% guaranteed refund with no strings attached as advertised on their website.

Bob J.

3/26/2019

These guys (Bart) came out and gave me a quote the same day! He explained everything about the system and the process. He explained the options for financing in detail and clearly (not used car BS!).
We scheduled the appointment for delivery and install. I received an email the day before telling the time and a picture of the technician. At 8:15 the two new units arrived. Shortly after two technicians showed up. Very polite and attentive. They wore booties in the house! The crane operator showed up around noon. Great guy too!! They removed the old units and loaded them on a trailer in 10 minutes. The new units went up and the crane was gone within 1/2 hour!
The technicians worked for the afternoon installing and getting everything to work perfectly!!
I'd recommend and hire these guys again in a moment! I'm a General Contractor and I will be using Penguin Air for all my residential HVAC moving forward!!
Outstanding service and support!!
***** 5 Stars *****
Bob Jenkins
Managing Partner
Vetsbuilt Contracting

Lisa P.

04/02/2019 12:00:00 SA

Thank goodness Ryan with Penguin came out when he did! My capacitor was so weak it was barley cooling my home. Now that the indoor coils are clean and the capacitors have been replaced, WOW! I only had to run my AC for 30 minutes to cool my home. Granted my home is only 1000 sq feet and I have a 2.5 ton, I was still shocked at how quickly it cooled. Before it was taking at least 2 hours to cool and it hasn't even got hot yet. Also, I thought it was just allergy season and that is why I have had a slightly stuffy nose since I moved in, but now that they coil has been cleaned I noticed I wasn't stuffy last night. Cant wait to see how much better the air quality is once the duct cleaning is complete. The last home owner told me he only changed the filters once, maybe twice, in the entire time he owned the home (2 years). No wonder that indoor coil was covered in dust.
My advice to everyone is get you systems checked now! Before it gets any hotter out there. My 80 year old grandmother is staying with me. If that thing would have went out while I was away at work, she could have been in for a miserable day.
Thank you Penguins!!

Travis G.

07/10/2017 12:00:00 SA

Let's begin with setting the appointment. I called regarding having my A/C looked at and requested the 10am-1pm block that was offered to me. By 1:15pm I had still not received so much as a call about my service. I called the office and they informed me the technician was running late and sorry nobody updated me but he would call when he was 30 minutes out. At 2:48pm I received a call from Troy Schumacher and he said he would be to my house in 30 to 45 minutes. Troy actually arrived about an hour and a half later, it's now 4:10 pm, three and a half hours after my scheduled appointment time.

Troy was friendly enough up until it came time for me to tell him I wasn't going to use Penguin Air to fix my A/C, before I could he finish my sentence he was on the phone with someone telling them I had a family friend who was going to fix it and complaining it was his second one today, then proceeded to have an ongoing conversation about how he was not going to be on call because he had a date and he switched with someone so he could go on said date. Highly unprofessional for him to A. Bash my decision not to use his services and B. To continue having a personal conversation while still in my home as he literally threw his tools back into his tool bag so he could leave. He then proceeded to tell me, We don't get paid to come out and do quotes, we get paid for doing repairs.

This was my first experience with Penguin Air, not only will it be my last, I will also ensure nobody I know has to suffer through the same horrible experience I had to go through.

David W.

06/09/2019 12:00:00 SA

I hired a licensed contractor and it costed me $150 to braze a half inch copper pipe, pressure test, vacuum the lines and release the charge. It was literal 2 hours of work. Vs the $850 they quoted me. Even if I had to add coolant, material is only $100. Still don't justify the $850.

Megan E.

6/29/2016

DO NOT SIGN ANYTHING WITH THIS COMPANY. I was really hoping I could write a positive review about this company. They came out to check our AC because it was under warranty and then pressured me into signing on for a coil replacement that still was going to cost $1650. Shorty after (5hrs) I decided we should get a 2nd opinion and called to cancel the service. They said 'not a problem and there will not be any charges'..... 8 days later, they fully charged me, I called for a refund and they are trying to charge a 20% restocking fee...ON A WARRANTIED PART!!! So RIDICULOUS.

Update: I did hear back which was appreciated but I still have not received the refund...

Jean S.

8/21/2019

So I posted a very critical review but Mike the regional manager came to assess the damage caused by the previous crew. The following day (today) Jacob came and did the repairs to my complete satisfaction. One heat selection knob will be available and he will quickly stop by to replace it. Mike and Jacob knew what they were doing and did so in a very professional way. So between the 1 star ten days ago and the 5 stars today, I will give it a 4 (I know math says it should be three but they made ever effort to make good on it.

Jeff A.

09/02/2016 12:00:00 SA

If it were not for AJ the technician they would have gotten zero stars.

I have a Nuvo water treatment unit going into my Penguin Air installed water heater (bought from and installed by Penguun). One of the fittings going into my Nuvo was leaking. In a nutshell $230 bucks to replace 2 brass fittings and flush my water heater. Then told they could not fix a leaky bathroom faucet.

Buyer beware, very pricey

A M.

7/30/2018

Absolute NIGHTMARE company. Do not use. You were warned.

I was charged an incredible amount for a repair on my AC unit (about double what I later found in other quotes). Keep in mind that I only scheduled a tune up and my AC was working when they showed up. With a bill of $850 I was just in total shock. This was for a capacitor and a hard start- both took a total of 30 min. I had to talk with their customer service to get a partial refund for the ridiculous price disparity between them and other companies. I was told they cannot be compared to other smaller companies. All she was saying is that they cannot be competitive in their prices. Good to know.

Also, the AC tune up was not even done completely! The AC unit is still dirty with leaves and debris. I called, they said they would send a senior tech out first thing Friday to perform a quality assurance check. He never showed up and was busy- did not even receive a call until 8:30 PM! They said he can come first thing Monday. Ok. So I wait. NOTHING. I call multiple times and they cannot give me an ETA. This is just horrendous. I HAVE ALREADY PAID FOR THIS SERVICE, how do I not have ANY priority whatsoever? Apparently once you pay it doesn't matter whether or not they did the correct work- on to the next. A tech finally came in the evening of the SECOND full day waiting for my quality assurance appointment. The tech was unfriendly and clearly did not want to be here. I asked him a couple of questions and he was not helpful whatsoever. This company just sucks.

Another funny side note- the ac tune up is supposed to include the basic checking my AC filter. Guess what, NOPE. He missed that too. I had one new in the garage if he had checked and told me it needed to be changed. I changed it yesterday when I thought to check it. THIS IS BASIC AC STUFF. I am not handy and I still thought to check this. Also, the customer service manager said something very close to this today These men are like children, sometimes we have to remind them to do things. UMMM NO. Do your job and be thorough.

Also, prior to this I had a plumbing maintenance appointment and was given an estimate of $10,540!!!!! Yes, you read that right. and everything is working just fine. They seem to be able to find lots of things. I knew better. I actually had a different *master* plumber (from another company) out the week prior for a repair and he checked everything since he was there already- I DID NOT NEED ANYTHING.

BEWARE OF THE LOW INTO PRICES! They want to get in there and quote you astronomical repairs. And hey, if you actually overpay for these repairs and something isn't done right, you can have fun fighting to get one of these people back at your house.

Khevin M.

9/30/2018

5 Stars! Bam! This was the only company that would come out to help on Sunday to bring our A/C back to life, we called Parker and Sons, Goettle, and George Brazil and they all said it would have to wait until Monday! I'm sorry but we have 5 bunnies and can't wait that long....but Jimmy our tech got to our house in about an hour and had it running in no time! He even included a free service warranty.....Thanks Penguin Air

J B.

6/15/2018

Made an AM appointment 2 weeks ago for today.
Took today off from work so someone could be here for the appointment. At 9:30 this morning I get a call that they have to reschedule. What makes these companies think we can just keep taking days off from work to sit and wait for them NOT to show up? Thanks for wasting my vacation day. Really? Apparently clients time is not valued.

Ken A.

08/10/2018 12:00:00 SA

Outrageous rip off. STAY AWAY FROM THIS ONE...They approach your home with all kinds of horror stories of disaster if they don't do work on your cooling unit and how you won't have any cooling due to the age of the unit. Then to solve a simple problem they Charged over $700 dollars to install two simple parts that cost less than $60 total which are available at any major appliance store and in 15 minutes of plug and play installation you're ripped off. I don't mind paying for expertise but 700 bucks for 15 minutes of four wires off and 4 wires on.. easier than changing a tire! But due to hot weather and a venerable situation they prey on easy targets.. Thieves.
Run Away and find a ethical AC company

Lazaro V.

7/20/2019

Amazing service and experience we purchased a unit James Browne was an amazing technician he explained to me and wife what we needed and best options he found us a great deal and to top it off this man responded to our emergency and was at my house in less than 30 mins and fixed our current ac so my kids can sleep comfortable. Honestly we had an amazing treatment and I'm glad I called this company and they have people like him working there! Really appreciative great fast efficient excellent work

Joshua R.

10/04/2017 12:00:00 SA

If you want a company with lack of customer service, look know further. We purchased 3 completed units packages from Penguin Air & Plumbing for under $15,600. Yes, you heard that right, 3 two stage units for under $15,600. The original price they started with was more than double. The units unfortunately never were installed properly with constant problems. Day in and Day out promises were made, but never delivered. One of the owners is rarely reachable. His simple reply over text or on the phone is the General Manager is going to call you. The General Manager is the Arizona ROC qualifying party at this time, who is also near to impossible to reach. We have almost identical problems with the packages they installed (compared to the original ones). Penguin Air & Plumbing recommended having someone else reduct the attic $4,000 later no difference.

Three packages installed - one was to small and Penguin Air & Plumbing advised us we could pay an additional $1,200 for the next size up, otherwise we could have it at no charge (but they wanted to null/void there warranty and cease services at the location). We happily paid the $1,200.

They never came back for the Quality Check like they mentioned over and over during installation. When the Owner and Qualify Party came a few weeks ago with 3 other tech's to address my concerns (approximately 6 months later), I was extremely displeased. I learned quickly that all the units never worked in two stage (workmanship / installation), the units where placed two close together (so one unit pushed out hot air, the other unit sucked in hot air), the static pressures were never set properly (this is the reason we paid for reducting in the attic. We have now been through 4 thermostats in kitchen, 3 in thermostats in master bedroom, 4 thermostats in the hallway.

We have tried over and over to work with them to let them correct the issues, but it's apparent that we may have to contact the AZ ROC and file a complaint with the AZ Attorney General Office to hold them accountable of varies levels. We still have not received the owners manuals and/or warranty information. I'm still wondering how much they need to overcharge to help sponsor the Penguin Air News Chopper that they just love to brag about!

Alysa E.

7/16/2019

If there was an option for zero stars, I would give it. The office staff does not follow the same policies. I received a call from Victor the day of my appointment at 6pm in regards to an appointment for 5pm. I was told that my maintenance appointment needed to be made for during the week before 4pm, but when I called over a week ago Rose made an appointment for me at 5pm. My initial interaction was also terrible when our air conditioner went out. The office staff told me you don't have to be home. Go take your kids to the water park. Thank goodness I didn't listen to them and stayed at home because ALL of the work needed to be done inside of my home.
Each technician we worked with has been very good, but definitely not worth dealing with the disorganization of the office personnel.

John G.

7/15/2020

Penguin Air & Plumbing answered my call on Sunday AM and scheduled a Tech to come out the next Day. The Technician called me 30 minutes before arrival so I could meet him. Our Technician, Anthony, was prompt and courteous. After I explained what was going on, he proceeded to trouble shoot the problem. He found that the outside units fan motor failed. He had parts on his truck and replaced the motor, and related parts, then cleaned all the coils and had my unit up and running in a timely manner. I took advantage of their service plan and saved an extra 10 to 20% off. Plus I get 2 air condition services per year. Penguin Air Earned my trust by the way they conduct business. Top Shelf Professionals! I highly recommend Penguin Air & Plumbing. It's refreshing to do business and know you're not being taken advantage of. Kudos!

Sid L.

5/14/2018

They say they do a 29 dollar tune up but all they do is tell you wats wrong with your system . All they do is clean your coils with water . Get someone else. They where there 30 mins for two units . They did a horrible job .

bon t.

09/11/2018 12:00:00 SA

Penguin Plumbing was fantastic. Really. I mean it. I live in a far-flung area, and Penguin was able to dispatch a plumber within the hour. Their rate was fair, and they were able to diagnose and repair the issue in even less time than it took them to arrive. Not only that, but their entire system is smooth; from the frontline phone reps to their email and text follow-ups. Very, very impressed!

Teresa M.

05/10/2020 12:00:00 SA

Our toilets backed up after 5 pm so we had to call an emergency service they said they'd charge $45 to unclog the main drain so of course I booked it. The tech cane out took a few seconds to see the problem and said it'll be $279 to unclog the drain because it was effecting two bath tubs! We told him we were told $45 he honored that luckily and started snaking the drains one sink twice and the laundry room clean out and it cleared after that, in the middle of the work he was having issues and decided to call his supervisor for help so after the drain was unclogged the supervisor still showed up for the only reason I can tell is to bully my husband and I into doing more inspections and work (after the drain was fixed with just three snakes in the drain!) they started threatening us with having to disclose this information because they noticed we're selling our home! Totally unbelievable they fixed the drain! What would they be disclosing that we don't want to do more unnecessary work!!?! This high sales tactic might be put on you too and it's not worth it use another plumber!! Oh and they wound up charging us double because they had to snake more than one drain that was fine we didn't even flinch at it but when the threatening started I couldn't believe my ears. Don't use this company at all

Robin E.

4/15/2019

I'll give you an example of one of many experiences that I had with Penguin Air. I was remodeling my master bathroom and I had a time sensitive situation and I called Penguin air early In the morning and they told me someone would call me and be out that same day I called them at 2 o'clock to follow up I was told they were on their way. Four hours later at 6 o'clock I called to see why they did not show and I was told I had been rescheduled me for the next day. Because of this I had to reschedule my contractors for the next day and had to call another company to handle my plumbing issue. Very unprofessional!

John S.

9/28/2020

Wow, DO NOT USE THEM! I just found out other companies that do the same Hydro Jetting charge 1/3 as much! Get an estimate first or they will rip you badly. They were at my house when I got there as the renters had called them. They gave me an estimate of $6800 to dig up the pipe and fix but they didn't no where it was damaged, I said no, then he said well we can Hydro Jet the pipe for $1589 I said give it a try as that was way less then $6800. Took him 10 minutes and the pipe was clean all the way to the sewer main! Pipe had no breaks, crack or any damage at all. The pipe did not need to be dug up after all, just a tactic, STAY AWAY FROM PENGUIN AIR!!!! I had a company come out 2 weeks later and if they had done the work it would have cost $560, I called other companies that do Hydro jetting and they are way cheaper! Penguin Air ripped me good as my home is in Paradise Valley so he screwed me. Did I say STAY AWAY FROM PENGUIN AIR!!!!! What ever you do GET ESTIMATES FROM OTHER COMPANIES YOU WILL SEE WHAT I'M SAYING IS TRUE!!!!!!

Dan Z.

4/25/2018

Terrible. They advertise clear any drain $64. Then they say it is too long a run for their 100 foot snake so it is $219 for another 100 feet which includes a camera. Then they say they can't clear the blockage and need to install a closer clean out for $6639. The total run is not 200 feet and there are already 3 clean outs along the way. They say theirs is a directional clean out. Installing the entire line originally cost less than $6639. They tried to hard sell me.

I paid the $219 and go someone else to clear the blockage.

Patty M.

09/05/2020 12:00:00 SA

Forget this company if you expect the same service for routine warranty maintenance as you received for an expensive new HVAC installation. I'm on my third attempt to schedule routine maintenance. They give you a time and then don't show up, with no call - if they do call, service is delayed by hours and you never get a call on the new time when they once again don't show up. Totally disrespectful of your time and always one excuse after another.

Cody P.

4/21/2017

Had a water heater that was still under warranty. It stopped heating and started leaking pretty heavy (not installed by Penguin Air). Contacted Penguin and let them know about the situation. Got a call from a tech shortly there after who was friendly as always. We talked about what was happening and he had me send him a picture of the serial tag info from the water heater so they could make sure they had my replacement all lined up. They came out that next day and switched the old warrantied unit out with the brand new one. I liked my old unit and wanted the same brand and they had no issue with that.

The entire job was around $500. $100 of that was for a dumb charge by the warranty warehouse to actually process the warranty (not a Penguin charge at all, I called a couple other plumbing companies to check and that is just a charge the manufacturer warehouse guys charge). The 400$ or so was for the install. The tech even brought to our attention a problem with our water softener that we were unaware of. We were very grateful for this because it was actually a safety issue. We remedied that right away.

Yes with Penguin you might pay a few bucks more than you would with Joe Bob's Plumbing repair but they really stand by their work and I know I can call them anytime with an issue and they will make it right. Heck getting warranties honored for products can be a hassle, but it was so easy with them. Fast, friendly, and they warranty their work. We will keep using them.

Susan M.

6/22/2019

Penguin Air has exceptional customer service. A real person answered the phone at 7:00 am. The service tech arrived at 7:55 am. Since my a/c was completely dead, Sky set up a portable unit to give me immediate relief. He said it would stay until the new unit was up and running. Sky was very professional and explained in layman's terms so I could understand everything. But he never made me feel clueless. I always appreciate when a company treats women with respect and kindness. All this took place on a Saturday morning. The new system goes in on Monday. I am so pleased with the ease of doing business that Penguin is my new go to for all my air conditioning needs. Will never call anyone else. A special thanks to Sky for helping an old lady when she was at her most vulnerable.

Debb C.

9/14/2018

Called because they had a great price on a tune-up. Needed three houses looked at. The person showed up on time and did what he said, but it was not a tune-up, it was a verbal report. One house was fine, one house needed the coils washed and one needed a complete AC unit.
Sent me a quote for $$$$$$ for the new AC unit and nothing else was done; no follow-up, zero.
Called about a month later and said, do you want to do business or not. The person was very apologetic and said someone would call within 48 hours; that was a month ago.
They start out well but the follow up is terrible; I am sure they are losing a lot of business.

Garrett H.

2/29/2016

Spent about $10,000 for a new HVAC unit in August of 2015. Worked great, until it rained, then we found out it was not installed correctly, which led to a roof leak. Penguin admitted their subcontractor failed to install it correctly, apologized, and fixed the issue and damage that happened as a result. However, their other subcontractor who does the dry wall repair, EcoDry, is horrible to work with! Penguin, in all of Phoenix, apparently has no other subcontractors for drywall work.

Last summer when we had the new HVAC unit installed, we also asked Penguin for an estimate on insulating the attic. They said they could assist with that, but months later I'm still trying to get an estimate from EcoDry. Penguin deferred to EcoDry on the insulation and all but said, I don't know, call them, not us. The damage, while not that severe, was still a result of a faulty HVAC install. There was a lot of confusion between EcoDry and Penguin in coordinating the dry wall repair, as well as the insulation. It is all very frustrating since I'm dealing with the situation from another city, as this is a rental property for my mother-in-law.

I'm glad Penguin admitted to the problem and fixed it, but at the same time, it shouldn't have happened to begin with. It's frustrating to hire a company, only to find out, you don't know how they are then hiring to do the work for them. They did the right thing, but it wasn't the easiest process, and I would strongly recommend calling someone else if you need any kind of insulation.

Victor Z.

03/02/2019 12:00:00 SA

We had to wait ages for the the plumber to show. Finally 5 hours later he showed up and had a poor attitude. Did not even give his name and had no name tag. He finished in 20 mins or so we thought because a few hours later we were back to square one. Take your business elsewhere

Jen G.

06/07/2019 12:00:00 SA

Jimmy Browne is AMAZING!!!! Our a/c went out on a Sunday and he was to our house within an hour. He did a thorough diagnostic, gave us thorough recommendations, and continued to follow up with us, as we've been waiting for a third party insurance adjuster to approve our replacement claim. He even went as far as emailing the company himself to show his support for us to expedite the process (as the temperature has been over 100 the past few days). Bob with financing was very helpful in getting our financing taken care of, so we did not have to make Jimmy go out of his way to meet us to do it. I have been beyond impressed with Penguin Air!

Jaime P.

06/06/2019 12:00:00 SA

Update, the outside air conditioner unit had to be replaced 3 months after installation because it was clunking and clanking like a broken down car. I couldn't sleep for days, my daughter had an asthma attack in the heat because the unit stopped working. I ended up having to file a complaint with the register of Arizona to get it fixed. I finally got the new unit placed outside that doesn't sound like it was going to blow up. I would advise that anyone needs to find a good company to go to the Arizona register to find someone because this was the most incredible stressful and incompetent company I have ever dealt with. By the way no one ever came to get the led unit from my yard so I had a knock on the door from a man asking if he could have it, I told him sure but he has take all of it. So nothing like a pile of metal sitting in front of your HOA home for a week.

Donna F.

7/31/2020

I recently had a situation where Penguin Plumbing gave me a bid for plumbing work of $2,500 or $5,000 depending on which option I chose (and charged me $69 to provide that ridiculous bid.) I called two other plumbing companies who quoted $300 or $1,300 (and did not charge a trip fee). Needless to say I hired one of the lesser-priced companies and was pleased with their work. Please be sure to get multiple quotes for your projects. Thank you!

Melissa A.

2/19/2018

I had Penguin Air come out and do a tune up on my AC unit. Unfortunately, I have to get it replaced. The person who was out here made everything sound worse than it was (I had a few other people come out this afternoon and take a look) and quote me almost $9,000 for an a/c in a townhouse. He said he wasn't going to bother looking at the other half of my other unit outside because it wasn't worth his time. Instead of give me a formal quote, he jotted down a number then started taking random percentages off and wrote his number. It was very unprofessional and I felt like they were trying to sell me. I had gotten a referral to Penguin, so I was disappointed this is how things turned out. I will not use them again.

Robin C.

10/11/2017 12:00:00 SA

Thank you Steve...Steve came out and changed out part after part... and finally said it's very old and the ac heat package needs to be replaced. He quoted $7800 but it was just too expensive. He went to bat and talked to his boss and we got it for less. They called on Monday to put in on Wednesday at 11:30am Cris and Syd worked hard getting it on the roof.. they had been working on it prior to 11:30 and were done by noon. Cris changed out the old thermostat and to ac started flowing. Thank you for a job well done

Cassy H.

08/02/2018 12:00:00 SA

Fantastic experience!!! Fastest response time of any company we've used in AZ. Excellent customer service from everyone in the office to the techs that visited my home. Jimmy came out initially after our AC died and was efficient, informative, helpful, and friendly. The next day Sid & Tyler came out to replace our unit. Couldn't be happier with our service and highly recommend.

Roxi W.

4/27/2020

My a/c stopped blowing cool air. Thankfully it was under warranty. Tech Francisco came out to diagnose the problem. He quoted me a price on labor only. When he saw my hesitation to pay that much, he suggested I get others estimates. Three estimates later his price was the most reasonable. Francisco came back out and replaced my part quickly. Now my a/c is blowing cool again.

Whitney J.

6/30/2018

I have called on Penguin Air & Plumbing for the last 3 years and I'm amazed that every single time I have needed them they FAR exceed my expectations. Their professionalism, service, prompt response, knowledge and attention to detail is far superior to other service providers. One example of their exceptional service was tonight, a Friday night in the middle of summer when my family and I came home to find our AC unit not working. I called their number expecting to leave a message in hopes of getting an appt first thing Saturday morning. But to my surprise they answered and even at 9:00pm, they scheduled a technician to come get it back up and running as part of their normal service they provide. Ryan Franco was my service technician and he was very professional, personable, very thorough in explaining what the issues were and what the plan would be. Never in any of my experiences with this company have I ever felt that they were upselling me or telling me I needed something that I didn't. Sadly I've had that situation from other AC companies I've used previously. I have recommended Penguin Air to multiple people during these past 3 years and highly recommend them to anyone looking to utilize their services.

Will, the company owner has built an amazing team and formed one of the most well respected companies in a service industry. As a business owner myself, I am always impressed with companies who continue to excel year after year and who have employees that are so passionate about what they do. Thanks for all you do and have done for myself and my family.

Cindy B.

04/10/2020 12:00:00 SA

I called penguin air for a air conditioner maintence call..knowing that the unit was old and the odds were it was going to be not good..jimmy brown was the tech who showed up..extremely professional.. went in the ceiling and took pictures of the unit..explained the difference of trying to fix it and or replacing the unit..gave me options..laid out price...everything was up front..which was awesome , no pressure..we went with the new unit..they were there in 48 hours did a complete install, and the team was awesome..cleaned up hauled off all the old equipment.and were very respectful..especially during the pandemic..they took precautions. which i found to be above and beyond.i will be calling them again for all plumbing and or electrical jobs i might need in the future.

Nino B.

7/15/2016

Very fast in coming to the house. It took less than hour and they were coming from the other end of the valley!.
Gregory, our tech, was very professional and knowledgeable and fixed our problem in no time.
I recommend using them.

Ryan M.

07/06/2017 12:00:00 SA

The technician Joey was extremely rude and did not want to wait while I was on the phone with my home warranty company to see if my home warranty would cover the work by an outside contractor. I will NEVER recommend service by this company EVER! They need to teach their technicians better manners and that they should be respectful of their customers needs. Not everyone can fork over $1,000+ to have this stuff fixed.

So I had the job done by another company and they were only going to charge my ~$250 for the entire job. Thankfully my warranty company covered that. How can your company try and charge me $1,000+ for the exact same repair?!

Mack M.

12/18/2017

Another year and still no help. These wanna-be's opened up a Texas Office in Austin around 2015 and promised the world when they installed both of our systems. If you look at the various poor reviews from Texas (on FB/Google/etc, you can see for yourself that they promised Texas that they'd search for a local company to take over our contract and warranties. Still... NOTHING. They bailed on us. Wonder what they did wrong. Sadly, when the good is good- nobody cares and rants/raves the good but when the bad gets worse- these company managers and owners couldn't find they're way out of a wet paper bag. They threaten us naysayers with lawsuits after we won't accept their bribes to remove our poor reviews.

Oscar P.

11/01/2019 12:00:00 SA

Bad experience had a company come out October 9, 2019 for a clogged drain their website showed a $65 the drain clear special I got charged 279 then they put on the invoice that the repair was only temporary the clog came back again end of October company will not do any warranty work

Bill A.

09/01/2017 12:00:00 SA

Just moved here f r om California moved intoba brand new home our ac seemed to not work well in a bedroom called them sent out a guy that talked usvinto a maitenance program for a 1000 bucks because our ducts were smashed and it would be 850 so we went with it came home still not right he came out said thats the best we were going to get unless we wanted to pay more money. My husband looked under the house and there was only 3 ft of duct work done we called and said we felt ripped off and mislead, there sent another guy tgat said the 850 was for the whole house duct work and that they could help if we spent more money. We have called and asked to speak with someone else as we were upset and would likev to only pay for the work done. 2 weeks and a complaint with the bbb and still no response next is call 3 i guess .terrible service.

Robin P.

2/29/2020

I called them on a Monday and Corie was there within a couple of hours. It was a larger job, but it was done by the next day. Corie was easy to work with and VERY Professional. I would definitely recommend Penguin Plumbing and Corie!!!

Michelle W.

8/14/2017

Had Nathan, come out yesterday, and he said it need to be replaced*the whole unit* for 8k. Was very friendly guy. But never tested the pressure in the ac unit. Cost me 99.00. Today got someone else out and they looked at it and knew with in 15mins what was wrong and fixed. Not going with these guys.

Arlene A.

06/09/2018 12:00:00 SA

Brock got to my home at 9pm at night. Refrigerant leaking and compressor kept shutting down from overheating. He was in the attic for who knows how long. So friendly. Offered him water and granola bars to keep him hydrated. This young man left my home at 2:41am in the morning and was so apologetic that this was happening to me. He was worried I would be angry that my AC was not working. I was so thankful that he was so kind and willing to stay and work and be away from his family to make sure my home was comfortable. Thank you Penguin Air and thank you Brock.

Tim R.

5/21/2015

These guys work on commission and they will rip you off.

Charged me a $850 to install an $85 condenser fan motor.

A guy came to my house last summer when I was without AC and it was hot. He quoted me a price of 850 dollars so I bit the bullet and did it.

It took him less than an hour and all he did was remove 4 screws and plugin 4 wires. He left the new motor box there on my property I googled it and found out the motor only cost $85.

Shannon O.

05/04/2017 12:00:00 SA

I bought a groupon to have my ac serviced which it was, then I was told I needed $1074 worth of repairs done. I got a second opinion from American Home Water and Air. They came out and said my AC was fine and didn't need any immediate repairs. The one thing they did say might need servicing in the future was the compressor compactor which Penguin air quoted me at $381. American said they charge around $200. I was also told most AC company's pay their employees by commission. So the more they sell, the more they make. I will never use Penguin Air again.

Riley M.

03/03/2018 12:00:00 SA

I cannot say enough wonderful things about this company! Matthew was professional, efficient, and pleasant throughout the process. It's by far the best customer service I've experienced in Phoenix. Thank you penguin air!

Ed G.

10/22/2017

Came home from a weekend trip on a Sunday night to no AC. Not ideal. Called Penguin around 5:00 and Ralph got us up and running the same night! That's impressive on a weekday, but on a Sunday it's the best. Not sure another company could pull that off. Glad to know I'm still important after they did my install, and when my other unit is done I'll have them do that one for sure. Great customer service is a lost art, but these guys get it.

John R.

10/21/2019

Very honest and fair!!!! Very easy to work with and very big shout out to Rose! She's a sweetheart!

Ron W.

8/13/2018

Don't call these guys. Had them look at my water heater and the plumber couldnt find out that was wrong with it ( didnt look very hard) and said he would start throwing parts at it and that the cost would start at $299. Well, i called someone else and it turned out it was just a bad ignitor switch. A $10 part. So either their plumbers are clueless or they are just trying to take advantage of customers.

Also to quote me $6700 for a water softener is just laughble. All other quotes were no higher than $2800.

Angela M.

08/06/2019 12:00:00 SA

Had two ductless A/C units installed in our home. Within 6 months one of them started making a loud buzzing noise. It happens occasionally and can be heard from other rooms. When the technician came to inspect the problem, I was informed that since I could not replicate the sound that there was nothing that could be done. I forwarded a video I had taken of the noise and the tech stated he would follow up with the manufacturer and follow up. It has been over three weeks and no progress. I have called every day with no follow up. Told every time that someone will get back to me. When I ask for a supervisor, they are always in meetings. Customer Service is terrible with this company, no follow up or responsibility taken for defective items sold.

Peter R.

02/05/2018 12:00:00 SA

Truly a reputable company that cares to keep its reputation. Not saying they are perfect, but they will do what it takes to make your experience perfect. We've been using them for maintenance and just decided to get a new unit before the summer hits. Sky led us through getting the right package at a fair price and Jimmy did the install. I wasn't completely satisfied once the job was done due to the lack of clean up. This was done on a Saturday, so when I got home that evening I notified the office, Sky and Jimmy. First thing Monday morning they all reached out and did what was necessary to make MY experience perfect, even coming back out to clean up. They're top notch with their communication, with an eagerness to do a great job. Qualities that are hard to find and we are more than appreciative and super happy with our new ac package.

Todd M.

9/13/2017

I have an update on my review of Penguin Air. I have since spoken with the owner and after listening to me and having an in depth conversation i feel he is a sincere man who genuinely felt bad about my experience with his company. I could hear it in his voice. Sometimes people simply have a bad day and i very much appreciate that he took the time to call and speak to me. Although my original experience was not good after speaking with the boss i feel like i would give them another try. I think something like this makes a company work on it's systems to be better. They have apologized and that's all anyone can ask. I'm amending my review to say i'm a fan. When i need service i'm gonna give them a second chance.

Ann R.

11/17/2019

I asked for them to put in a toilet and they had to return. They are what I call lemmings by following misrepresentation.

Suresh M.

06/03/2018 12:00:00 SA

This is the worst experience i ever had with an AC service company. To fix my AC unit they come 3 times and every time they give some fix and change approximately $800+ But the core problem keep coming every 2 months. Today they came to my home asking me to replace whole unit with a price tag of $8k. Greedy company and I had a bad experience with this company. Worst service. I won't recommend this to anyone.

Christy A.

05/12/2018 12:00:00 SA

This has been one of the best experiences ever. No one wants to spend money to repair their air-conditioner not to mention unexpectedly. Penguin Air went above and beyond all of my expectations. They were fast, efficient and friendly. Thanks for keeping me and my family cool...we appreciate everything.

Shirley R.

05/04/2018 12:00:00 SA

We had Matt Neidich come out for a tune up. He called to let us know when he would be to our house and he was here when he said he would. He was very friendly and personable. He did a great job explaining what he was going to be doing and what the results were. I will be requesting Matt in the future.

Joe S.

01/11/2017 12:00:00 SA

I can not say enough about Penguin Air. We found them at the home and garden show on the $19 tune up inspection special. We have a newer unit and it was top of the line so just like someone to come by once a year to check its running great. I have had Penguin out twice now. On both occasions I received a report that the system is fine, common things like coil cleaning or small items but nothing that was over their $19 inspection fee. Absolutely no surprises. I have referred them to quite a few people due to their honesty and how thorough they were while here. To us, they are the only company we will have in our home if we ever need anything on our heating, air or plumbing.
A few other points, they were on time, very clean, professional and took time to explain everything. They also were more along with the technology edge using Ipads to do billing on the spot, provide a comprehensive report of all items he checked and it was completely paperless.
This company really has it together. I see from other reviews that it was not just Ralph or the other tech from over a year ago but the whole company culture and level of service exceeds that if what I hear in the marketplace.

Joseph N.

10/07/2016 12:00:00 SA

While the plumbing they performed was successful (albeit over priced)

They then continue to cold call harass you about HVAC routine maintenance ... even though they were NEVER hired to perform any HVAC maintenance.

Update :: Wow so apparently they don't take to negative reviews well. Now they are attempting to call me malicious because i gave them a negative review that was TRUTHFUL. Its of course up to you to use them or not, but I'd recommend staying away from any company this vicious to reviews that are truthful but not positive.

Gerry L.

10/06/2016 12:00:00 SA

About a year ago, I called to get an estimate on repairs for my newer AC unit. They first took my name and cell phone number before they would schedule an appointment. I asked if I gave them my phone number would they keep calling me. They assured me they would not.

Now the serviceman arrives and gives me an estimate which was $500 higher than the guy I finally hired. To add insult upon injury, if I bought their extended warranty, then the price would drop, but still way more than I paid.

Thinking I was done with them, I now continue to get telemarketing calls from them every couple of months. I asked to be taken off their list on the first call, but to no avail. What's funny, I told them the first time they called I don't live in AZ anymore. If their staff is that ignorant, just imagine their service provider.

Jaclyn B.

09/03/2017 12:00:00 SA

A/C went out and after calling the usual 24/7 suspects at 8a during Labor Day weekend (George Brazil/Parker&Sons), GB could only promise to be here before 6p and P&S literally could only guarantee they'd be here before midnight. Penguin guaranteed to be here within 3 hours and the technician was here in 2. Jevonte really turned what could have been a stressful scenario into a great customer service experience!

He was knowledgeable, helpful, and gave us great preventive maintenance advice to ensure it doesn't happen again (compressor overheated). We loved the service call so much, we signed up for the annual maintenance plan ($210 per year, maintenance/tune-up every 6 months, $99 service call fees waived if any issues day or night, and 20% off any repairs). Jevonte didn't make it feel like an upsell at all and we now have something priceless, peace of mind when it comes to both our units.

Thank you guys so much for helping us when our home warranty couldn't get anyone out for two business days! You helped make it a no-brainer to drop the home warranty next year. Couldn't recommend Penguin enough!

Diana B.

7/13/2017

Nathan came out to service our AC and was very informative, honest, and friendly. We changed service companies to Penguin because our last service company was very pushy and would constantly try to upsell us on getting a new unit. Nathan did not do that to us - he explained the benefits and costs for a new unit versus replacement parts. I highly recommend Nathan and Penguin Air and Plumbing.

Mary Lisa S.

09/04/2020 12:00:00 SA

They lie to try to get you to buy new AC unit. In the middle of August's heat wave, we were having trouble with our Trane air conditioner icing up repeatedly with very little air coming out - figured that the blower was going. We call Penguin and made an appt. We made sure the unit was de-iced for their visit. They told us they needed to look at it when it was iced up. Weird but ok. They come back when it is iced up and ask, why would you call us when it is iced up? Then they say it is probably the blower motor. They tell us there are none in the state and it will take 3 to 5 days to get one shipped in. But they could replace the whole unit faster although it would cost three times as much. We told them to go ahead and order the blower motor. In the meantime, we called the local Trane parts distributor and they said they had at least 50 in stock. We called a different company and had our new blower motor installed that same day. Avoid this company.

Adam B.

07/03/2014 12:00:00 SA

Easy to schedule appointment, bought a groupon for what looked like a thorough tune up. The result of the tune up was not as we had hope however the technician was very negative and rude. We recently purchased the home and had a complete home inspection which included the AC unit. AC unit was reported to be functional but needed cleaning and adjusting secondary to the temperature output of the cool air. The technician from Penguin Air reviewed the unit, plugged and unplugged parts, etc. At the end of his visit the unit was left not working and told we would need to purchase an entire whole new unit!!!!!!!!!!!!!!!

We called someone else for a second opinion who repaired what was broken.... truly believe the work this technician did caused the unit to stop functioning.

Kathy G.

7/14/2014

All I have to say is WOW! What a great company! Our 19 yr old ac died on Sunday morning. We called a few places for quotes over the phone and to have someone come out early Monday morning. We got a referral from my father in law to also call Penguin Air. I am very glad we did! We spoke with William (the owner) late on Sunday evening about replacing our unit. He was very knowledgable and patient with all of our questions. He gave us a VERY fair price compared to the other quotes. We decided on a 5 ton 14 seer Trane.

They came Monday morning with EVERYTHING...CRANE AND ALL. The team was very clean, courteous, thorough, and worked very hard installing our unit as quickly as possible. We had COLD air blowing through the house by 3:30 pm the very next day! William also stopped by as his team finished up to make sure everything was going perfectly and to go over everything with us to ensure we were satisfied. We were very impressed to say the least.

Having your ac go out really is a stressful and (hot!) situation to be in, especially in 105+ AZ summer weather. It is refreshing to deal with such an organized, professional company that gets the job done right! I highly recommend them for your future ac needs. Thank you for the stellar service Penguin Air!! A++++!

Mayra C.

12/27/2018

I don't know what's going on lately. Initially had great service, then we started to notice some red flags. After our first check our water pressure was adjusted, was fine for a day or so but then so low that showers were at a drizzle and our sprinklers were barely getting any water out, my husband called and was told that it couldn't possibly be what they had done - my husband insists someone check it out - low and behold the pressure is way too low. That was several months ago. Last Sunday our backyard is flooded and husband realizes our sprinklers and water filtration system are tied to one another, he shuts the system down and calls - again, it can't POSSIBLY be something they did because the two should not be connected - someone comes out and guess what?!? They are really naming together! Our filtration system was poorly put together, some components installed backwards! We were told someone would be out Monday, Monday comes and goes....no one came. We call and get an apology and are told someone will be out Wednesday- nothing. Thursday - nothing. I call today, Friday, am told someone will be here at 2, I think you see the trend - no one came. When will we get service Penguin Air? When will someone do their job

Update 12/27 - Tonya, yes someone did come about 5 hours after we were told they would. No one has tried to reach me or my husband- that's just not true at all. And of course there was no charge - it was an installation error.

David W.

7/30/2016

I used this company about a month ago. My downstairs AC started blowing warm air the night before I had to leave town. Found a coupon online for a $69 service call.
Called Penguin out and the tech says the coupon is not good for after hours, although it never said that on the coupon. So, because I don't want to wait until I get back, I tell him to go ahead and check it. Now I am a do it your selfer and have repaired my AC several times, replaced motors, capacitors so I kinda know what parts cost. The tech told me the compressor capacitor went out. Because it was 11pm and nothing was open where I could get one and fix it myself, I asked him the price. It was $350. Ridiculous! I told him I know those aren't that high but his comment was well, we have to make a living Ended up paying $450 which is probably double what it should have been.

Carrie D.

08/11/2017 12:00:00 SA

I have used Penguin Air several times over the past couple of years. Most recently for the second time over a holiday weekend. Stephen came out in the rain, at 11 o'clock at night. He had our air conditioner back up and running in no time. I would recommend these guys to all of my friends and family!

Scott V.

5/23/2018

yes they did finally refund me the difference after a bunch of phone calls and finally got something done after i wrote this review. But all in all its handled and im happy now thanks tonya

Lindsay B.

10/18/2016

Penguin air and plumbing came to my rescue yesterday. I heard a loud sound at 4am coming from the garage and found a leak that was coming from the AC unit. Penguin has 24 hour phone service, so it was great to call at that early hour and speak with someone. As a penguin member, I received a guaranteed same day service call. Technician, Joel, found the issue and was able to fix it quickly for a great price. We are happy to get some more life out of our aging AC units!

Michael B.

03/05/2019 12:00:00 SA

My 4-year-old AC started blowing hot air so I first called Penguin Air as I figured they were reputable with all the marketing money they spend and what not. Their tech SKY told me my unit was shot and I need an entire new unit for $9500. I was SHOCKED by this and said im getting a second opinion. The tech told me to call George Brazil, which I'm glad I did. George's amazing Tech, figured out in 10 minutes that my nest thermostat went bad and not the ac unit. SO this $9500 so-called repair was actually only a couple hundred dollars for a new thermostat. UNBELIEVABLE. I just hope nobody else has been taken by Penguin. Stick with George Brazil and their honest, knowledgeable techs. Maybe penguin should take some of that marketing budget and use it on training the techs a little better?

Gary C.

08/06/2020 12:00:00 SA

We called Penguin Air, informed them that we had a leak in our AC system. The technician came out to our home, he reported that he did not find a leak, he then added Freon to our AC. Within one week our home was hot again. Yet again we called Pequin Air another technician was sent to our home and he found the leak; we were charged for both service calls and the Freon in total we paid $1231.03 and 739.40. We were also informed by the technician that we needed to replace our AC unit because Freon will no longer be available on the market. We scheduled a time for them to install the system around July, August 2017 time frame. We reported to Penguin Air & plumbing within the same week, that our system was not working properly that one of the bedrooms upstairs was not cooling. After multiple calls with multiple technicians at our property; no one could tell us what was wrong. Pequin Air recently sent out another technician, this time he took pictures of our duct work and informed us he would show the pictures to his supervisor. We received and email on July 30,2020. stating that the estimate was an additional 750.00 to fix the duct work. This is not acceptable business practice. Considering we also purchase a 10-year Warranty from Penguin Air. Our electric bill during the summer months is as high as $500.00 each month, our daughter refuses to stay in our home because her room is the one that is hot. if available I defiantly would not put any stars. We Have recently had Semper FI, another AC company they are slightly higher in price, our new unit is twice the size. They also are coming back to fix the duct work on the first floor. With no additional cost. Lesson learned you get what you pay for.

Carmella D.

10/27/2016

Had a plumbing emergency-teenagers and toilets paper are a bad mix....AJ the plumber was here in two hours...fixed the clog in five minutes and it cost $64 with the online coupon. Great service in great time at a great price. Thank you! I'll never call anyone else.

Scott C.

11/01/2016 12:00:00 SA

This was my first experience with Penguin Air and I was very pleased. Robert M. did a thorough tune-up job with my three units, took pictures of the defects and explained options. No hard sell. I had to replace a defective part which was still under warranty. Other minor issues could wait. my option. Service is very well automated (tablet/ paperless, review sheet, pictures, etc) so I got everything we discussed packaged into a concise email - very convenient.

Carol H.

2/28/2019

This company was called to put in a new heating-a/c unit in our home. We chose them because their reviews were so good. We had several companies come out, but ended up choosing Penguin Air. We are so glad we did! They are a wonderful company and their representative, Sean, explained everything to a T.. We had them install a new Goodman unit that is dual with heating and air conditioning. The installers were professional, clean, and definitely knew their business. They explained all aspects of the installation and the unit's unique features. They tidied up the area as they finished! Couldn't have asked for better service! Originally had them at 4 stars, but changed to 5 after their wonderful follow-up with us.

Jeff N.

10/12/2017 12:00:00 SA

Penguin air was recommended to me be a landlord I trust. They responded fairly fast in the beginning, sold me a unit too large for my house that makes lots of noise ( Day & Night) it wakes me up at night. The installers had to cut a large hole in my garage ceiling to install the blower motor but promised me that someone would come and repair the hole in 2-3 days. After many phone calls and empty promises I still have a gaping hole in my ceiling and a very noisy unit. It's been three months now and still no return call. I wouldn't recommend Penguin Air to my worst enemy:(
Follow -Up................
After this review they finally called me back and I had an appointment set for them to fix my issues. Well,,, they were a NO-SHOW! They called me after I waited three hours ( mind you, I took off work to be here for them ) and they told me that they can't make it. What a shocker I now have another appointment scheduled in two weeks from now:(
More Follow-Up....
So after waiting almost three weeks for a call back, I go ahead and call them back. They sent out a supervisor and he found a long list of things that were done wrong. One being so bad that if I had turned on my heater he informed me that my house would have burned down. And to think, I only originally wanted the hole repaired in my ceiling. so, guess what....I wait again for another call for someone to repair those new findings.
After a week, I once again call them to get that done and the office staff knows nothing about the new findings!!! What a surprise! After a few more days I finally get an appointment to get that work done. ( by the way, that repair man was awesome. I wish I had got his name.) Now I wait again for the 3rd Party Restoration company to call me for an appointment. It took about 10 days to get that call, they sent a guy, he cut a hole about 8'x4' in the damaged area and then said to me:Someone will call you to do the rest. WHAT!!!!
You guessed it, no call. I called them ( Preferred Choice Restoration ). They sent out two guys, one left immediately (Mark), the other stayed and worked for about 3 hours, he got about 3/4 of it done and then took a lunch break. 4 hours later he returned and told me :he is being sent to another job, and would have to finish it tomorrow. Now I'm really upset.
I had to clean up his mess, and in doing so I discovered he textured all over my Motorcycle. He obviously noticed it because he tried to wipe it off causing major scratches.
Now, I wait again.....

Junxuan H.

6/28/2018

New AC broke down twice on the day of installation. Never replaced the parts that they promised.

On the day of installation, the AC broke down for twice, and the blowing fan was scratching the cage/shield since it got loose. I called to ask for a new unit exchange, but instead got an offer of replacing the parts in the unit (circuit board, motor, & cage). I had an appointment and had to leave home before 7:30pm. the dispatch team agreed on doing the service before that time. Ralph came to my house around 6:00pm and worked for 1.5 hrs, but never installed the new parts. He just tweaked the old parts to make it work temporarily and said he need to leave. The service team then told me that he was going to wait for the next tech to come so that I could leave my garage door open. But the Ralph just drove away before the next one came. I then had to leave my garage door open with nobody at home. I had Brock, the next technician, called me and explained to him that I wanted all the new parts to be installed and he could send me photos of the old parts after he took them out, and he agreed on that (our call has been recorded). He never sent me the photos, and he just wrote replaced the board in the invoice, instead of all the other new parts. I confirmed with them to do the new parts replacement at least for four times, either by phone or in person, and they agreed every time. Yet they never did it.
After being lied to at least twice, it's going to be really hard for me to trust them and continue having business with them. I want no further business with them. They can come to my house and take back the units they installed.

To answer Tonya's comment:

I asked nicely even after Ralph made the adjustment, if they could install the new parts, and the answer was yes. I also asked Brock on phone if he could install the new parts, the answer was yes again. Yet they somehow changed their minds and didn't even tell me.

I made four phone calls the next day to get four invoices. Only one of them contains pictures. But that one was just the pictures taken for the initial installation, not the one I asked the technician to take.

Update:
Jason is the only reason they can get at least one star. He came the other day to inspect the AC, and he took good care of my unit. But it turned out that there was an over current in the motor. Unlike Tonya's reply, it was NOT fixed, the old part was NOT functioning, and the motor NEEDS to be replaced. Ralph and Brock could have replaced the old part on the previous service and avoid all these. Now Jason had to run back to Phoenix to get a new motor anyway. And Tonya is telling me based on their judgement, the old part can still be used. It is NOT true!

Chris B.

6/30/2014

I can't even start to describe how great Penguin Air was to us. Our AC went out in the 100+ degree heat and we needed it repaired or replaced quickly. First, we talked to Will and he was very helpful and honest, showing us all the different units, including pricing and financing.

Next, the AC installers arrived at our house very quickly and we're very professional. They did the job in a short period of time. And now we are cool again!

We were super impressed and recommend Penguin to anyone who wants fast and honest work done.

Marco D.

05/01/2017 12:00:00 SA

I started using this company last year looking for a tune-up on my unit. I was very pleased with the service that I signed up for their membership program(so glad i did).This time I called to get my unit check and undergo some maintenance and Jevonte showed up again on time. He answered all my questions with a professional and friendly tone.He was very honest and tried to look for the best/cheapest solution for my problem.I ended up getting a new unit replaced thanks to Jevonte's advice and knowledge.I will definitely refer and share this company with everyone!! Thank you Penguin air and thank you Jevonte

Robyn C.

6/29/2019

I have had Penguin Air got a new AC unit and Hot water heater in 2014. And they have never flushed my hot water heater since I've had it. They keep changing my warranties on me for my AC Unit. Tell me I don't have any warranty left. Which I do. But I call them to come check my AC and no one shows up. I called a week ago and haven't heard anything. They are a very poor company I even recommended people to them and they have had nothing but trouble.

Elayne B.

07/07/2016 12:00:00 SA

they were reasonably priced. Came initially on time but when it was time for them to return to finish the job we had some snafus. The office is good about keeping you posted. Nice that they send you a picture of the technician ahead of time and call when they are on the way, so you do not need to sit at home the entire window of time. This was for a condo remodel so they came and plumbed and had to come back to finish the hook up after tile etc was done.

Marti D.

6/13/2019

One of their techs came out to look at our A/C. Only an authorization to CHECK OUT WHAT WAS WRONG was given, and they replaced a part at a greatly overinflated charge, with no ability to provide a broken down estimate of hourly labor charges, part prices, etc. Got a BS line about their overhead breakdown and the cost of doing business: not AN ESTIMATE AS OTHER REPUTABLE COMPANIES PROVIDED afterward. The tech REFUSED TO REMOVE THE PART WHEN WE SAID NO WAY.. said the office would call the next day. No call. Shady. I worked in residential property management for many years and dealt with vendors daily. These guys are no better than Travelers... BEWARE!!!!

greg a.

7/22/2017

An update to my previous review - I finally did get in touch with Tonya from Penquin Air, and will say that she did try to contact me previously, but I was on the road traveling and somewhat out of touch. She called back to discuss my situation, explain and rightly so, that there are other costs associated with sending a repair guy to your house and their rate structure has to include some of those costs. Still she wanted me to feel like it was a fair transaction and to that end, offered me a refund on part of the cost of my repairs that I felt was very acceptable. Going forward, I would not be adverse to using their services again, but also know that it is up to me, the homeowner to do my homework first, so that no surprises will be in store later.

Thanks Tonya for reaching out and not just ignoring the situation!!

Ga

Carol D.

5/25/2016

First off I want to give my thanks and an excellent review to Jesse L . After I had my Summer tuneup, my AC stopped working properly on my downstairs unit. Jesse spent many hours troubleshooting and then fixing the problem . I trust him and would definitely want him to come back and do any work necessary on my units. I am still currently in dispute with penguin air regarding my summer tune-up and have written emails and and telephoned to complain to Amanda the operations manager. I am still waiting for a response to my latest email.

Savannah E.

04/11/2016 12:00:00 SA

Nathan did an excellent job explaining our A/C unit and helping us decide if we should replace our existing unit. When it came to installation, Rafael, Matthew and Dillon did an excellent job as well.

Aaron A.

12/06/2018 12:00:00 SA

Very disappointed in the overall lack of communication provided by Penguin Plumbing! We just had all of our sewer pipes replaced. The initial quote was X dollars for 5 days of work. The end result was almost 3 weeks in total, and the final bill was basically $7k over the original quote! Part of that was because the invoice was not reviewed before presented for payment!! There was one item on the invoice that was double-stated, and another item that appeared that should have been covered in the first place! WHAT??? Good thing WE took the time to review the invoice before paying. Prior the job even being completed, there were various guys on the work crew at any given day! How would a different person from day to day know what was worked on the prior day? When asked about the status, not many of the guys could really provide any direction on next steps on a day to day basis! Internal communication within the company AS WELL AS communication to customers is DEFINITELY an area of opportunity for improvement!!!!! Good grief! One particular person, who was sort of the job Foreman was basically a no-show for the last couple of days!!!!! After having both bathrooms jack-hammered and floors removed, in addition to a grave-sized hole in the back yard, there was not much sense of urgency to get everything cleaned up! My guest bathroom floor was left covered in mud, and the other smaller bathroom had to be wiped down due to all of the mud left by the work crew digging the hole! I guess I at least expected a little bit of clean-up!
When looking for major plumbing work, be sure to shop around!!! I would NEVER recommend Penguin Plumbing to anyone!
On a positive note, there was one particular plumber on the job, out of several, who stood out -- Seth! Seth was pretty awesome! Thank God he was there to get the job done! I'm giving this review 2 stars instead of 1 because of Seth!

Jordan A.

4/14/2016

My air-handler motor and motherboard died and Penguin Air was prompt to assist even after-hours. My repair needed replacement parts, which were available the next morning; less than 24 hours later, my AC is back up and running. Thanks again for all of your help.

Mark W.

6/25/2017

I have to thank Steve R. and Tonya for for all their help in getting my a.c. up and running again, they went way above and beyond what any company I've ever dealt with have to make sure the problem was fixed and that we were happy.
We bought this a.c. unit new a little over 3 years ago from another company and we have had nothing but problems with it, we finally contacted Penguin Air & Plumbing to see if they could figure out what the problem was.
We spoke with Tonya and she was such a great help and she was the one that was able to get this all to happen as far as getting us the service we needed.
Steve R. was sent out to take a look and get things working properly, with in just a short amount of time had our old compressor pulled out, replaced the online dryer, vaccumed the system down and had it recharged.
Before he showed up the temperature in my house was over 100 degrees as we had just been through one of the hottest weeks on record, temps hit 120 earlier in the week. Within a couple hours of Steve getting my system back up and running my house was a very comfortable 78 degrees.
With Tonya's help we were able to get this all taken care of under warranty, I can honestly say I will only do business with the wonderful people when I need any HVAC or plumbing work done as they are true professionals and they actually care about their customers as it shows in ever part of the process.

I want to thank everyone that has helped us from Penguin Air and Plumbing from the bottom of my heart, it was a job well done and you all deserve to be recognized for your hard work

Marietta R.

10/01/2016 12:00:00 SA

ONCE AGAIN THEY COME TO THE RESCUE!!!!!! I have a pipe under the sink that notoriously comes loose and I can never get it tightened. May sound sexist but it needs a mans strength!!! AJ was my night in shining armor!! Once again it was VERY economical!!!! I recommend in the strongest sense!!!! Even if your a man!! LOL!!! AJ even showed up quicker than expected.

Sheri K.

6/20/2015

Thank you to Jay Kline and the penguin air crew. Fast, friendly and professional. Great service, clean and install did not go longer than estimated. I will be a lifelong customer to this company.

Catherine A.

07/05/2018 12:00:00 SA

I can not convey how terrible Penguin air & plumbing has treated me! I bought a new AC unit two months ago and it has broken down already. It has been a week and penguin air has not prioritized my situation they have complete disregard for the safety of myself who is a widowed disabled senior citizen and my special needs adult sister-in-law. I've had to now call out of work 2days now Monday and today with the promise of your the first one on the list for the morning. Well Monday came and went and no one from penguin air came to check my broken unit. My home has been with out ac for a week now. And this company has done their bare minimum to trouble shoot the issue. I have spent nearly $8,000 to try and avoid this from happening but this company has proven not to be competent in how they operate and conduct business. They have not prioritized my situation and put in one measly window unit to cool down 1,900sq ft home. They promised they would have my unit fixed for my surgery I have next week. They where made aware that I had no place to go stay while they fix the newly purchased broken down ac unit and made not attempts to place me in a hotel. Which I've had to rent out of pocket because my home is at a comfortable 95 at night. This is the worst customer service I have ever encountered and I will not be recommending them to anyone that I know and for anyone who reads this think twice before you seek them out. I will be posting updates till my ac unit gets fixed.

Nick F.

5/14/2019

Anthony hawil was great! Very knowledgeable and great customer service! I will be using penguin Air & Plumbing every year!!

Stephanie M.

4/25/2017

Penguin Air is a Rip Off. Had Joey come out last Tuesday. He claimed my air conditioner unit was completely shot. Burnt wires, compressor was shot. Offered a new unit for $10,000. Later offered it at $9500 cash. Called me back an hour later offering $8500. I suffered a week in the heat when I got a second opinion. Turns out the main breaker was shut off, I'm sure by Joey. My second opinion turned on the power and it's cool as ice in my home again. Penguin should tell consumers they are sending a salesman, not a technician. Buyer, beware. Get a second opinion.

Bob J.

3/25/2017

I made my appointment over a month ago, my time was from 8-11, then did not show up until 12pm. not very good service

Bob

Diana U.

12/03/2015 12:00:00 SA

I experienced a very similar situation to Adam B., below. Only my tech was friendly and knowledgeable. After purchasing a groupon, I was expecting my heat/ac to be serviced to get ready for winter and prepare for summer. After looking at the indoor unit together, I am told my unit needs more servicing, a thorough cleaning and possibly a repair on the motor wiring - which I was okay with - it sounded about right. The tech left for another service call because I had to be somewhere and told him to meet me back at my place in about a half hour. He arrives back and tells me that I am pretty much pending doom. I was given a quote of approx. $4,000 to replace the entire unit. I kept my calm, but in my mind I was shocked and suspicious. I refuse to pay that much when I am not even sure it is necessary. My tech laid out all the options (which was good), but crafted it in such a way that ruled all of them out in the end and making you feel that you have no other way out. You can't trust anyone these days. I am going to get a second opinion. I slept on it and had my father and husband check the ceiling unit and they said that most likely new units arent needed and they are just trying to rip me off. Penguin Air, what a bunch of alarmists! I should just get someone I know to fix my heater and AC. I feel so foolish.

update 12/3: Like you, I was confused too about how the service call escalated, but there is no need to try and discredit my review. I, like many reviewers, use a different last name for yelp reviews - as many yelpers prefer anonymity and avoidance of confrontation, but I stand by my review. Sure, I will call you so we can begin to discuss this professionally, in private. I would be happy to explain any details and any gaps you may think are in the experience I shared. My review was fair and truthful, and I did my best to keep negativity to a minimum. I hope you reconsider my review!

A R.

08/12/2018 12:00:00 SA

Do not use this company. Penguin Air replaced my AC last year and the entire process up through today has been a disaster. They first assessed my unit to replace my AC and told me it wouldn't be a problem. Then they called and said they couldn't find a replacement unit that was the same size as my current unit so they would have to put a half size smaller in and reassured me that with the enhancements in technology I would not notice a difference.Then they came out and said the half ton smaller wouldn't fit and they'd have to go a full ton smaller. Which of course works no where as well as my original unit and is 5xs as loud, which they said post installation there was nothing they could do about it, that a lot of customers complain about the noise with these units. Over the course of this whole disaster they came out to my home over 7 different times while trying to get it right and now today,a little over a year post an $8,000 replacement unit they said that they could come out to service a bad compressor (labor warranty expired at 1 year) but would not call my home warranty company to provide the diagnosis so that I could receive reimbursement, when my home warranty company said they couldn't get a technician out to my home within 24 hours. They said they don't work with home warranty companies anymore because it's too much of a hassle for them. Good to know there's a company out there that puts themselves before their customers. Wish I had known before I purchased through them. Avoid them.

C T.

03/01/2016 12:00:00 SA

Patrick H. was very professional, friendly and personable. He took the time to explain what was wrong with my air conditioner and what corrective measure was needed. An absolutely pleasant experience!

G L.

06/07/2019 12:00:00 SA

I truly to suggest to all potential customer's that needs to have work done on the a/c to shop around to get other prices....with different other a/c company. There is quite of a price gouging...on the material so please do your homework

Wolfs_gaming ..

03/02/2019 12:00:00 SA

If I was allowed to grant them 0 stars I would. The plumber that had came down to my home charged me $350 just to use a scope camera to look down the pipes. Something I later learned roto rooter did for free. And yes you read that right I had to call another plumber because the same day penguin came out my toilet was backed up again. I would recommend you save your $ and try elsewhere. Also I would say the plumbers name but he did not introduce himself nor did he have a name tag.

Greg J.

09/06/2015 12:00:00 SA

I called Penguin air for a noisy condenser fan. The lady I talked with said I should sign up for their $218 yearly service contract. I was told that gave me emergency same day service, Weekend and holiday service, and 20% off all charges. I took out the service contract.

The tech came out on Saturday and determined that the bearings in my condenser fan motor were going out. He then tried to convince me to buy a new system. I told him to fix the problem. The tech told me he would charge me $768 for a new condenser fan motor. I didn't know if this was a reasonable charge or not. I found out later that the tech works on commission and can charge what ever he feels the client will pay. In my case, a senior citizen that was afraid of air conditioner failure in 115 degree head. I told him to replace the fan motor.

It took the tech about 30 minutes to replace the motor. The replacement motor was a Chinese Mars10468 1/4 HP motor. There was a bundle of electrical wire protruding from the fan grate. The tech told me the motor he had turned the wrong way so he had to rewire it. I was able to find a new Chinese MAR10468 on line for $68. I paid $1400 an hour for the installation. (1/2 HR at $700.)

I later called another reputable air condition company and was told that my job should have been $300-$400 at most. They told me the jury rigged motor was unacceptable by industry standards.

BEWARE OF PENGUIN AIR

Bill P.

02/01/2016 12:00:00 SA

Robert came out to do a pre-sale inspection on the air conditioners and heaters in our home. He was thorough and knowledgeable. As a former Journeyman AC guy (30 years ago) I am in a better position than most to know if someone knows what they are doing and Robert definitely does. He even found a loose vent that our home inspector missed.

paul T.

8/18/2015

First of all, Amanda don't you think it's a little bit strange that we have to keep having conversations? I've been angry about this for a month but have been busy and I also shared my anger with the plumber that day.

Let me recap my experiences with Penguin since June. I had a problem with my air conditioner, your company came out and said it was the compressor and asked for $3000. I did not believe your technician so I had a different company come out and he said the compressor was fine and it was the fan. It was the fan and the compressor to this day is still working fine. Complete malpractice. To your credit you refunded me the service fee, but if it wasn't for my intelligence I would be out $3000 thanks to your company.

Now on to the plumbing. Jason came out because I needed a new toilet. I only gave you another shot because you refunded the money for the air conditioning malpractice your company engaged in. The fee was $380 for the toilet and that was the fee we agreed to. Now we get to how penguin makes their money. They upsell you. The plumber took the toilet off and said I needed a phlange. I said okay well that shouldn't be too bad, as they are $26 over at Home Depot. He said we use the good ones they are $80. I asked him what my new fees are and he said $900. I asked him why they need $400 for labor. He had no answer. Then in the laundry room I was thinking about having new attachments from the washer to the wall. The plumber said the fitting was tough to get out and it would be another $500. Upsell upsell upsell.

I want to be clear. Penguin, if you cannot make it financially in this environment then cut your payroll and cut your overhead costs. But stop taking advantage of your customers, because it is disgusting. I'm going to do everything in my power to make sure that more people do not get ripped off.

Seth O.

1/30/2016

Michael S was awesome! Friendly, thorough and knowledgable. We had an inspection done at our new home to make sure everything was looking good (which it was) and he took the time to point out what was done well and what to watch for - but no selling of any services. He helped me to understand how to maintain our RO and Water Softener too! Lots of help with no attempt to get more out of it. Will definitely use him and Penguin in the future when we DO need something done because of the great experience.

Robin W.

2/20/2016

John W. was awesome! He was so friendly and helpful. In addition to fixing our main issue, he gave us some additional tips on how to prevent this situation from happening in the future. I appreciated that he didn't appear to be in a rush and wanted to make sure I had all of my questions answered. I also appreciate the quick turn around; we called the answering service Thursday night and John was available Friday afternoon.

John M.

1/21/2019

I think you have an abusive pricing system. You do not distinguish between parts and labor. Each part seems to include an emergency labor charge or a huge, several hundred percent markup. I saw the menu on your technician's phone. These inexpensive parts that are readily available are each priced with the service call built in. I'm just glad I skipped the third part. You would have charged another $300 for another 10 minutes of work. The man was here for 50 minutes. How do you justify nearly $700 for 50 minutes and less than $100 in parts? I have done what I can with word of mouth. I hope people avoid you. I compare your pricing to a doctor making a house call. He does the examination and diagnosis then charges hundreds of dollars for each prescription even though the second or third or fourth is just a moment of scribbling.

Peter W.

1/22/2016

Jesus was punctual, thorough, and good natured. He was knowledgeable and explained their maintenance package and the reasons it could be helpful given my unit's age/condition, which he was not doom and gloom about, simply its possible future fail points. Thanks Jesus!

Stephanie T.

2/15/2016

I had the very best experience with John W. from Penguin Air & Plumbing! He was timely, so kind, fair and extremely knowledgeable. I will be calling Penguin Air again soon in the future and requesting John W.

Louis M.

09/01/2015 12:00:00 SA

Each and every time I reach out to Penguin Air my experiences have been fast and professional. I have always felt their technicians were very knowledgeable, honest and helpful in reference to their assessments and recommendations. I will continue to recommend this company to friends, associates and family.

Kip G.

11/16/2018

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1.0 star rating

9/28/2018

I sure wish that I had read these reviews before I made the mistake of calling Penguin Air. I have a two year old A/C unit. The condenser outside started making racket intermittently a couple of weeks ago. When the technician came to the house naturally it wasn't making the noise. He started checking the air handler inside and I told him that the A/C unit was working and giving me cold air, but I was concerned that the condenser would soon break. He said that he wanted to do a thorough inspection. So I let him do his thing. he finally did go outside for a short time. He then gives me a diagnosis that this filter is dirty, and that capacitor is too small, ect,ect. He gives me an estimate of $804 and since I was leaving town the next day, I told him to go ahead as I didn't want to chance the A/C going out while I was gone since I have pets. When I got back from my trip I turn down the A/C and hear the same noise from the condenser. This time I recorded the noise. When I called back, the same technician calls me and tells me that he can come out but the manufacturer wont replace the condenser until it stops working and that I would just have to live with the noise. Its so bad that the neighbors are complaining. Long story short, I paid $800 for some repairs that weren't really needed since the A/C was blowing cold air before I called, and its in the same condition that it was before they came out. DONT USE PENGUIN AIR

Kari G.

10/14/2015

Jesse was early, professional and went beyond what most repairmen do when trying to pinpoint the source of the problem. I've used Penguin a hanful of times now and have been very happy with them (not many companies impress me these days). I will use penguin in the future.

Boka P.

4/24/2013

After a no show on first tune-up appt. Penguin rescheduled a free tune-up, which we appreciated, however Penguin's prices are significantly higher than competitors for the recommended repairs that come from their assessment, despite the system operating without any issue/trouble. Penguin is charging $320 for two pounds of R-22 refrigerant, with a price discount for preferred customers. That discount is laughable, since that half-price discount is still higher than competitor regular prices. Furthermore, the technician insisted that his estimate of 1lb. of refrigerant was only a guesstimate (his words), he suggested that system could need more than two lbs. or perhaps up to 10lbs. We insisted that a professional should be able to provide a better estimate of how much refrigerant is needed, but he suggested that there was no way to tell.

Not satisfied with service...do not recommend.

Caroline C.

11/06/2015 12:00:00 SA

Michael S. came to my home to complete a plumbing inspection. He was very professional, polite, and extremely helpful. He told me about a couple of other services his company offers and then provided me with brochures.

There was no high pressure sales pitch. He simply told me about their services and told
me to contact them if I thought I would be interested.

I don't have immediate pluming needs but based on his character and integrity, I will call them first when I have a issue.

Peter R.

11/17/2011

10/31/11: My second air-conditioner (an aging York/Carrier system) was slowly dying and I opted to replace rather than repairing to the tune of $600+. Naturally, I gathered a few different quotes from the Valley's large and not-so-large AC companies - including Penguin. Some quotes were out of this world, 75% higher than the lowest. One of the best offers came from Penguin, both in terms of price, service and delivery.

Normally, I hate having people working on my house (noise, dirt, potential for mistakes/damages), but fortunately the replacement and installation of the new AC heatpump and air-handler was a breeze. The installer called ahead, he was stuck in traffic. Still apologized, even though it wasn't his fault I-10 was shut down.

Together with a colleague, they got the new system in and running in about 3 hours. We hardly noticed them and the work looks immaculate. Really pleased! This company is solid and their employees skilled. What a pleasure to deal with them.

Ian R.

9/21/2018

We previously had a good experience with a tech from Penguin Air two years ago. So when our AC started to experience problems this summer we called Penguin Air (Bad Mistake). The first service guy (Ryan Dayzie) comes out and installs a new compressor ($400) and signs us up for the service plan. After a month of the same problem persisting the second guy comes (Matthew Neidick) comes out and adds refrigerant ($600) and mentions a couple of times that we should probably replace our 6 year-old unit. The next day we call back because the same problem from a month ago continues to persist so the third guy comes out (Sky Lundburg) and tells me I should replace the unit without checking anything. He didn't go up into the attic or hook up any of his gear... he just made an educated opinion that our unit is too small and needs to be replaced. And gave me a quote for a new unit. So we called their competitor Parker and Sons and they came out and fixed the problem within 10 minutes ($200). Turns out the condensation line was clogged and needed to be cleaned so water didn't back up in the pan and trip the system.

Penguin Air is a typical AZ Air conditioning company that tricks people into spending money on unnecessary work they don't need. They come out and sow confusion so you panic and pay them. The worst part is the front like they are a Christian company with American Flags flying in all of their pictures. As a Veteran of three combat tours, I would appreciate if they didn't use the American flag as marketing scheme. I will report my experience to the better business burial and google reviews.

Joyce M.

4/19/2018

Thanks Penguin Air!! You did an amazing job for us today! Ferdinand and Dennis were polite, efficient and cleaned up when they were done. They even found an issue that will make our unit work even better. We definitely would recommend you.

Patrick C.

8/23/2016

The company is still attempting to make it right with the new system we bought. They did get a manufacturer's rep to visit with them for a possible solution. Steve is still working on making the system run correctly. All of their representatives are professional in manner and dress. Hopefully the problem has been isolated and their solution works. I'll gladly inform everyone the final result when our house is cooling like it should.

Josh M.

11/18/2011

I have dealt with three A/C companies including Penguin Air. I was the most pleased with this company because of it's combination of professionalism, expediancy and their fair prices.

Ric was our tech throughout the process. He was very candid and down to earth with me about the A/C unit I was interested in and the cost of installation. He gave us an initial price that was well below the cost of another company I had received a quote from. After explaining the cost of the unit to my wife she became physically ill and was quite against the idea. Ric understood and was able to negotiate a price with his sales manager that made my wife and my pocket book much happier.

When I left for work I had an old goettl and when came home I had a brand new Rheems. Doesn't get much smoother than that.

David L.

9/28/2012

A few weeks ago my air conditioner was making an extremely loud noise and cold air wasn't coming out of my air registers so I called Penguin Air to take a look. Turns out my blower had gone out and wasn't blowing air.

The technician was able to get the part quickly and had it repaired in a little more than an hour.

Turns out it was my fault, I hadn't changed the filter in a long time and the blower was having to work harder which caused it to fail. The tech had a filter on him so we changed it on the spot.

Overall a really good experience with Penguin Air and would definitely recommend them.

Bill R.

7/31/2018

BEWARE !!!! RIPOFF COMPANY !!!!!!
We are selling a home in Tucson. The buyer or his agent sent Penguin Air out to do a furnace and a/c inspection. The agent sent us the write up and it said furnace condemned by SWG for CO leak then wrote up a whole list of bogus items. Gave them a $7,000.00 estimate to replace. We had a licensed HVAC company from Tucson go out and do a complete check. Was there for an hour and a half and everything tested fine. When he checked the SWG paperwork left on site it said furnace was left in off position due to no electric in house to start and test furnace. A TOTAL LIE BY THE SO CALLED TECHNICIAN !!! So the buyer gets nervous with two different reports and backs out of the sale... This company is a total rip-off Just trying to sell you things you don't need...
STEER CLEAR !!!!! Find a true reputable company...
We are looking into reporting them to the BBB and licensing board.....

Yvonne J.

07/03/2018 12:00:00 SA

We had Terry Stone come by tonight very professional. Made my husband and I feel at ease. We've been very frustrated with our other air company that's come by stated the problem is corrected and then is blows again. Penguin Air came saw and was a simple fix thank you. Also wanted to say when my husband called to setup the appointment very,very polite and professional she was...wow

Queen P.

2/22/2018

Ryan F. Did a great job diagnosing & repairing the problem. I feel confident in the work and will be recommending Ryan F & Penguin Air to family and friends.

Pete T.

1/18/2016

I am a person who is fare about leaving reviews, if I encounter bad service I will say as much to everyone and all. On the other hand, if I have had the pleasure of good service, I will also say as much. I'm happy to report that this will be a good review.
On, 01/18/2016, As a team, Jay T., and Fernando A. (Install Technicians) came out to my home, ON TIME, were more than friendly, answered all my questions, and had my new AC/Heating system installed in under 4 hours.
Additionally, Tim C. (Sales) joined them later in the morning to ensure all was going well, further answering more questions.
All three operated in a flawlessly and professional manor.
Thank you, Jay, Fernando and Tim for your hard work and dedication to customer satisfaction. I will continue to use Penguin Air and Plumbing in the future.
Best regards,
Pete

Kimberly B.

4/28/2018

I read all the reviews and based on those I requested and got Matthew to come do my inspection. Poor guy had no idea what he was walking into. 3 dogs, 2 cats and a houseful of kids and he took it all in stride like it's an everyday thing! His professionalism is beyond anything I can compare! Matthew was thorough, efficient, friendly and most of all honest. I have had 2 of the main companies come out previously and they both did a hard sale of new units. Matthew was very upfront and honest and said I didn't need new units but did indeed need some repairs. He took pics of everything to show me and walked me through the process of the repairs and what it would entail. I'm a single mom and the thought of new units yet alone repairs gives me heart palpitations but Matthew walked me through it all and helped stave off a panic attack. Once he gave me the estimate and work was all approved he got busy and had to work through nap-time! He did his best to be quiet God Bless him and still got everything done efficiently and cleaned up after himself which my other companies failed to do. I cannot recommend this company nor this tech highly enough. I know he can't provide service for everyone but if you have the opportunity to request and lucky enough to get Matthew Neidich then I promise you are in the best hands. Thank you Penguin Air for providing someone I can trust because in this business that is hard to come by. And Matthew? Amazing service!! A heartfelt thank you from my self to you!! =)

David M.

10/21/2014

Salesman left msg on my phone few weeks ago that g mgr wold be calling.
I replied & left msg, yes, call me. Nothing yet. This was first contact from sales or anybody from Penguin since install even though installer, qc man & sales said they would call to clear up problems. Now I see that Yelp, likely through Penguin has decided my review/statements about this company are irrelevant & my review is now on the 'backburner'. So much for voicing concerns on Yelp!

Frank D.

08/03/2016 12:00:00 SA

I'm a retired U.S. Marine who got a great sales pitch from this company for two units that keep breaking down. I bought two air condition units for $12,000.00 on October 2014 that have stopped working the past two summers. In the summer of 2015 (first summer with the units) i had the following issues:

1. Defective TXV's on both systems that needed to be replaced.
2. Condensation was not draining properly, so the furnace had to be leveled correctly and new brass caps needed to be installed.
3. Problem with Overflow sensors and they needed to be replaced.
4. Replaced faulty Thermostat.
5. House not cooling down at night and system is running all night.
6. Units going off on their own in the middle of the night.

In the Summer of 2016 (which we are still on) I had the following issues:

1. Motor went down on one of the units and had to be replaced.
2. TXV needed to be replaced again on systems.
3. Problems with Thermostat
4. House still not cooling off.

Mr. Jay Kline, the General Manager of the company was at my house this past Monday (1 Aug 16) and assured me that he would be talking to the manufacturer about our units and get back to me the same day. He also said that someone would call me on the Thermostat. I'm still waiting on that phone call Mr. Kline.

I would really think about using this company for your air condition needs since they don't stand behind their workmanship or product. I will also be talking to my fellow brothers and sisters in the military to avoid this company.

Olivia R.

7/20/2018

Penguin air service my air conditioning in July 8 2018. My air conditioner was not cooling. I have an extended warrantee. The tech came out. First he told the work would be cover under warrantee. I thought he was going to tell would work needed to be done and the cost if any, He did not do that he told there was a leak and told it of 181.00. The problem i was charged $381.00 instead. I contact the customer service and explain that the price was over the top and i was told it was $181.00 The tech didnt tell me how many pounds of R-22 coolant he had to put , no one could tell me that when i called. Briana S one of customer service issue me a refund of $210.00, i have a emailed to proof i was issue a refund. It was issued on July 9 and but it HAS NOT BEEN PLACED IN MY BANK ACCOUNT!. I called three time to the customer service rep and emailed her. no response no refund. I paid for 3 thousand dollar for the unit its only 4 years and i paid one thousand for extended warrantee! I feel i am being taken advantage and ignored. They have my money ! now they want run! Beware! I am a senior and i feel i am me taken advantage!

Debbie S.

11/01/2017 12:00:00 SA

Jessie V came and re-routed our pipes as one leaking and caused damage. Very professional, repaired as stated, cleaned up and covered the holes in plastic until restoration company can come out. Very happy with his service and will use again.

Trey M.

7/18/2018

I would have put none but the customer service was great. They sent a salesman not a technician. I soon learn they are paid on commission, but the salesman doesn't even offer to fix the problem... he wants to sell me a whole new unit or system. I ask if he can fix the problem and then of course he says sure. He puts leak sealant and dye in and some Freon and we're on our way to cool. Well guess what, 2 days later its back to hot! In Ralph's notes he states that there's an oil leak. Of course they keep record of the work that is done.
The owner ends up calling us since no one else seemed to care about the call we made earlier that morning. He assures me that a tech will be sent out and he will take care of our situation. The tech came out and pulled the fan only to notice an oil leak on the ground next to the coil. He proceeds to tell me that in order to fix the problem they need to figure out where the leak is so I go ahead and let him find the leak. In less than 5 minutes he tells me that he's found the leak and its $300. He fills up our system with Freon and gathers up the ac unit info in order to get us a new coil.
A couple of days later, customer service calls and says they found a coil and it will be between 24 hours and 2 weeks before than can get it installed. I am already furious with the way they run their business and start calling other companies. I had a list of 4 referrals from friends and family. All but 1 returned my call and was able to find the coil I needed and get it installed by the next day. The company I decided to go with says they wont charge a customer to run a leak test within 5 minutes of doing the service. They also got me a completely new ac unit for $500 more than the coil and I got a 10 year warranty.

Coral H.

2/26/2018

Anthony Hawil showed up earlier than scheduled, but called to make sure it was okay first. He was very helpful, he changed the air filters for me, and even noticed it was my son's birthday and gave him a gift. It was very nice of him. We signed up for the service to keep out AC running great. Thank you Anthony.

L L.

1/23/2015

Penguin Air did a superb job when I needed to replace my packaged roof mounted A/C and Heater unit. Tim was an excellent individual to deal with during the sales phase and provided follow up throughout the project. Adam and Joshua did a perfect job during the installation and took time to answer my questions. Also, they redid my 2nd return and one of the supply lines to add some additional airflow to a long living room.
Great company to deal with, and great pricing! I would highly recommend Penguin Air to anyone needing A/C service, or a new unit.

John C.

5/24/2017

Highway Robbery!!!!! Totally ripped off for 20 minutes of work!!!!!!!! They charged $349 to replace a simple part in my bath tub that took the service guy no more than 20 minutes to replace. I complained a few days later and they dropped the bill by about $125 bucks. I needed the work done right away for my tenant that late afternoon. Service guy was an hour late and it was too late to call someone else.

Eileen M.

06/09/2018 12:00:00 SA

The technician was great and courteous. The problem with my air condition unit was fixed - so I thought. A few days later it stopped working again. I paid 800 for the fix and figured I wouldn't have to worry about that anymore. I called again and a technician come to fix it. He wanted 600.00 more. WHAT? Why should I pay more money when it was obviously not fixed properly the first time. I am outraged. I thought your company was honest and fair. I am a very unhappy customer.

Nancy K.

7/24/2015

Great service, friendly & knowledgeable techs with competitive pricing. I will use them again.

Jason P.

1/13/2019

Very mad consumer! July 4th 2018 a/c quit. I called penguin because of the no afterhours charges. Tech came out in a decent amount of time, found the problem quickly kly and repaired it fast. That is where the good stopped! The bill $700 and some change, then my thinking was that t seemed a little high but it's a holiday, 8pm, and he got us running in a half hour. Fast forward to laborday weekend and a/c won't blow. No problem I'll call penguin. Different tech arrived and checked it out. There was a wire not completely connected which had melted and was no longer contacting and was burned and fried therefore had been shorting out for awhile. I informed the tech that that was the capacitor that was replaced on 4th of July, he said it looks like a warranty issue there will be no charge for fixing the wire. He repaired the wire and turned the unit on and my blower started turning, but it was turning the wrong way, he said I needed a new blower motor and capacitor estimate about $800 but since I was a previous customer he could do it for around $600. I didn't have the money so I refused and decided to replace the motor myself the next day. I found a replacement at an appliance repair shop for $210 new motor, capacitor, and mounting bracket, I was told around $600 by penguin. Ti top it off, the appliance repair shop asked why I was replacing it and when I said it was turning backward he responded to look for a short because the only way it would do that is if it had a long sustained short , probably at the capacitor. The warranty was a short at the capacitor! Now my compressor keeps sticking on so I had a look , the contactor that was replaced 4th of July is broken and was obviously dropped prior to install so I went online to a big box hardware store and found a new capacitor and contactor for $17, no where near the $ 700 i was charged in July! Also, they said I need to start anning to replace the unit which would be around $7600, I found the unit locally for about $2300. I was told it would only take a couple hours to swap, so how much mark up and labor charge is involved here?

Patrick V.

04/11/2018 12:00:00 SA

Biggest crooks ever! Charged us twice what they quoted and the job was not done right. We now have a new issue which is part of what they did (didn't do)!!! Gave us no options and for what we paid for the little they did we could have had the whole house re-piped.

Jen H.

08/05/2016 12:00:00 SA

We called Penguin with a groupon for a 'tuneup.' Fernando came out and after a half hour on the roof, told us our condenser needed cleaning at a cost of $1,000.00. He said it would take a couple hours. I asked him what the coupon covered and he said cleaning the coil and 'checking' the a.c. He said the coil wasnt that dirty but agreed to go back up and wash it off.
The next day, my husband got up on the roof, sprayed the condenser for 15 minutes and washed off the mud, and the a.c. is now working like new. Fernando also jammed our hose back on after using his sprayer, and the fitting is broken, so we are replacing it.
Amanda called me the next day to ask about the customer serve, so I told her my sad tale. She said only that he groupon covered cleaning the coil and a.c. companies always charge you for an estimate. (Not true.) She said she would report the tech to his supervisor, but since Fernando told us his father owned the company, I imagine there will be few repercussions. I doubt this is unusual for this company, and it may have helped that we were senior citizens and Fernando didnt think we could get on the roof ourselves...

Kelly P.

9/18/2018

DO NOT, I repeat DO NOT use Penguin Air for your A/C repairs. We called originally because our house was not cooling when it was HOT outside (over 100). The tech cleaned our coil, replaced a part that was about to fail, and added Freon for $970! The next day, our house still wouldn't cool below 78 and ran CONSTANTLY. We were told we likely have a Freon leak and it would be costly to repair and since our unit was over 12 year, it would be better to just replace it. BIG MISTAKE not getting a 2nd opinion at that point! Our old unit was blowing 52 degrees and they couldn't understand why it wasn't cooling the house. Paid $6900 for a new unit we were promised would be WAY more efficient and would cool our house SO MUCH EASIER....AND we would see a savings in our electric bill. Still our house was not cooling. They installed THE WRONG size unit!!! Correct size installed and still our house would not cool. 15-20 tech visits later, supposed faulty parts replaced, faulty duct work fixed, a new return installed, all just Band-Aids in hopes to try to fix the actual issue. Still nothing is working. And now 3 months later, they want us to pay to have more insulation installed because they can't do anything else for us. Every single tech that has been here, including supervisors has told us this unit should be able to keep our house at 68 if we want, yet we cannot get it under 78 if it is over 105 outside. Not one has mentioned our insulation being an issue. If that was always the issue, why sell me a new unit? And if that is now what you think is the issue, prove it! Install insulation and show me that my unit will work properly. Their equipment is sub-par, they lie constantly, they avoid calling back, they are incompetent and now they are refusing to continue to try to fix the problem or refund us. And we cannot get a 2nd opinion because the unit is under a year old. They got their money and they do not care that they were WRONG to install a new unit and refuse to keep trying to fix their inadequate equipment. If you paid a company $8000 to fix a problem, and the problem was not actually fixed, would you be happy if they said, I am sorry, we did what we could? Would you pay them MORE money to fix the problem when it is not even a guaranteed fix? I think not!

Jennifer M.

02/06/2017 12:00:00 SA

Justin was very courteous and quick. I felt i was in good hands. I have had bad experiences with other service tecks at penguin that made me question my desission to purchase a unit with them. If this level of service i received with justin continues i will feel so much better.

Marlene S.

6/28/2016

Now we needed the Fire Dept out, since the water pan and AC drain were incorrectly installed and all our fire alarms went off and the ceiling is leaking and filled with water. The fireman said it was one of the worse installs he's seen! After my post on 6/11, I am so furious. Please use another company and save yourself all this aggravation!!!!

Flash K.

5/20/2016

Like Linda L. I made an apt with this company for a summer tune up. I purchased a groupon for $73 for both units. I had my doubts about the deal and questioned if I would get an honest analysis. The tech arrived and asked a couple of questions, and if I was having any problems. I explained to him that since I lived in my house for 12yrs I've had to recharge my system twice so I knew there was a small leak somewhere and although I wasn't ready to purchase a new unit at this time, I just wanted to get an overall health report before summer and to recharge if needed. He went up to the unit in the attic came back down 10 mins later and said I needed the unit cleaned and coils cleaned and stated in a very urgent tone that one of my units needed to be replaced asap. Within two minutes he quoted me $8600 for a new unit and said if I do this real soon I would get another 10% off. I reiterated that I wasn't in the market for a new system yet but explained to him that I knew my units were at a critical stage and that I would begin my personal analysis and research for a new system and mentioned to him that his quote would qualify as one of the many quotes I will attain as part of my process. He then asked why I didn't want to do this now. At that moment I felt like I was back at the car dealership purchasing my wife's Honda CRV. I felt immediately pressured and felt like kicking him out at that moment. I think he sensed my irritation and immediately stated that he wasn't trying to pressure me, but he and I knew differ...So in my response I reiterated that I knew I had an issue but wasn't planning on replacing the unit yet, but asked what would it cost to recharge my system. He said he wasn't sure but quoted me around $700. I almost had a heart attack. I then rephrased the question to make sure he heard me right...I asked him again and he again stated $700. I knew from past experiences and research that recharging my system shouldn't cost more than at a minimum $50 per pound. So at the most I felt comfortable paying would be $500 if my system was 60% depleted, $300 for Freon and $200 for labor....So at that moment I realized that I needed a second opinion even though it would cost me another $75 for someone to come out. I told the tech thanks for coming out and sent him on his way. I knew I would not be calling this company back and not recommending them to any of my family or friends...So I immediately called George Brazil and a tech came out for $40 and quickly said I was low on Freon and said I probably have a leak, but did not force me or try to sell me a unit. He simply asked me what I wanted to do. I explained that I had a leak cause I had charged my system twice in the last twelve years so I just wanted to recharge my system for now and that I would get back to them later for a quote.. He charged me $265 to recharge... Now that is how you treat your customers...
You let them make the decision, they know more than you, maybe not when it comes to air conditioning units, but when it comes to their personal finances and how it affects their lives at that moment. So for someone to try to force you to make a $10000 purchase is irresponsible and only looking at their bottom line not yours...So thanks to George Brazil and sorry for Penguin Air....

Frank P.

10/09/2015 12:00:00 SA

We had a very difficult install in the making due to poor air quality and a serious health concern for our son. We had a 21yr old unit sitting on a garage mounted pedestal shared with our hot water heater. It was very obvious when changing the return air filters that the previous homeowners had damage from a hot water heater leak that created a mold infested mess directly under the AC unit. This garage mounted pedestal was basically the return air plenum with exposed fiberglass insulation and wall studs, exposed concrete floor, rusted re-bar, and mold infested drywall and plywood all in that return air path. This all was being delivered to our lungs anytime the AC unit was running. Not the best design here by the builder.

I read some reviews and decided to give these guys a call and possibly use them as a second opinion for the correct way to remedy our issues. Joe came to our home and recognized this would require some careful consideration and immediately called the experts to ensure we corrected the problem the right way and not just the easiest way possible for them. The OWNER even dropped by to provide some help and insight with this difficult problem. Joe and Will were both great and listened to all my concerns.

The first AC company I called wanted to just replace the top of the pedestal and run a large return air duct from the filter box over to the bottom of a new Air Handler unit and not be concerned with the exposed insulation or the garage floor, or possible future leaks. Penguin Air experts acknowledged we could do this but it would reduce the efficiency of the new unit greatly by restricting the return air flow and not address all of my concerns. We were also limited to the size of duct that could be used(18) due to the size and location of this pedestal. We also had a slightly undersized return air filter box on the existing unit that needed to be enlarged.

We ultimately decided to tear down the original pedestal and rebuild a new one with a larger return air grill (non-filter), a new Air handler, and a new hot water heater(with a drip pan).They first epoxy seal coated the exposed garage floor and then fabricated a sealed return air plenum by covering all exposed insulation and wall studs with new drywall. Sheet metal was then placed on all sides and the seams were sealed. Next the inside of the sheet metal was covered with AC grade bubble wrap and again sealing all seams to create a large sealed return air plenum. They also placed a new return air filter box directly under the Air handler Unit.

This whole process did have some bumps along the way that Penguin addressed and corrected immediately and that is why I felt i should post this review. The manner in which they dealt with adversity was huge for me.

My installer Abe took such great care in making sure all of my expectations were met ( i can be a PiTA). I will definitely ask for his services again when my 21yr old upstairs unit needs to be replaced. I have to say they did a great job and all at a cost that was within $500 of the other guy who just wanted to get in and out as fast as possible.

Please feel free to reach out to me if you have any questions about my experience with these guys or my install.

Kim D.

5/17/2016

This company came out to fix a minor condensation problem, the very next time I turned on my A/C it was not working. They came out again to say that my valve was broken and quoted almost $2000.00 to repair it, but suggested I needed a whole new unit. They quoted $5200.00, but when John showed up to provide financing information he bumped the price up to almost $8000.00. I do NOT trust this company at all. Since than, I have received two other quotes for less than $5000 for a whole new unit. Beware people. I would not trust this company and I would watch them carefully around your system.

Mrs N.

02/02/2018 12:00:00 SA

We are in the process of meeting the demands of the buyer of our home we are selling and I called Penguin Air & Plumbing to see if they could help us and double check to update everything that the buyer wanted fixed. We were fortunate enough to have Steve come out and work on our A/C and we also asked about plumbing and the next day he came back to do the remaining repairs with the plunger who fixed the issues we needed to have fixed with the water heater. They were efficient, honest and communicated everything that was done per the list and above that. Couldn't be anymore grateful for Jose & Steve! We will definitely use Penguin Air & Plumbing again without hesitation!

Robyn L.

05/04/2017 12:00:00 SA

Amazing service. We remodeled and needed all new duct work, all new registers and another return put in the master bedroom. The technicians we friendly and professional. Very reasonable price and no surprises. It was worth every penny. I would HIGHLY recommend Penguin Air.

Elizabeth B.

12/05/2016 12:00:00 SA

Ryan was on-time and courteous for his service call. He remained professional throughout and answered any and all questions. This was our first repair with Penguin and we wouldn't hesitate to use them again.

Kaylie L.

6/23/2016

Bought a Groupon for Penguin Air based on reviews, they sent Nathan for our a/c tune up. He was very professional, friendly and had a great attitude. He was very thorough in checking everything, our last a/c tune up never checked in the attic or the air vents to insure efficiency. I would definitely recommend this company. Thank you for a great experience!

N S.

6/22/2017

I bought a Groupon to have an A/C tune up and hours after they looked at my unit coincidentally we began to have issues. I called to inform them about our issues and they said they would come back out the next day between 10-1 to see what happened. I never heard from them again. It doesn't help we are experiencing record heat. Their lack of customer service has solidified I will never turn back to them

Greg S.

01/12/2016 12:00:00 SA

I called this company to make an appointment. The girl on the phone was very pleasant and made me an appointment the next day. This was a four hour window, which I waited around for. They guy never showed up and I never got a call. I called in and the girl asked me if I was cancelling. I said, no, your guy didn't show up. I got a call back later and was told I would get a call first thing Monday to get someone out. I didn't get a call until 230 in the afternoon. By this time, another company came out and fixed the issue!!!

Cyndee L.

6/22/2018

I used Penguin several years ago to install a new unit in my daughter's home. Because I had a couple issues with installation, the owner gave me 3 years free maintenance on the unit, which I've now used. Based on my past experience, I called them to do a tune-up on another property to make sure that it was working for the season. The tech came out, presented me with an estimate for $4000. for repairs, or of course, I could purchase new units. Since I'm selling the home, I was't willing to follow either course. I followed the tech to the truck and asked him if he had actually performed a tune-up. He stated that he did what he was supposed to do, which looked like taking pictures and giving me an estimate. He didn't tune-up anything. I called an independent company with great reviews, and he laughed at the estimate that I was given. He said that I didn't need half of the items on the list, and the pricing for relevant items was ridiculous. I now have his number in my phone instead of Penguin. It certainly pays to get more than one estimate.

Lisa F.

10/26/2016

You get a five hour window of arrival. I was very specific in what I wanted done, technician did nothing. Took my 59.00 and told me to call the gas company. Gas company needed information from Penquin Air's evaluation that I asked them to do but they didn't. Called them 3 times to get the tech to call me back with the info, did not call back. Finally getting a supervisor who wanted to come out himself- I ask why-because the tech didn't do the job in the first place? They called back and are refunding my service call charges- I don't care about the money I just want the work done! Avoid this clueless company!

Lisa L.

06/06/2018 12:00:00 SA

Our A/C wasn't working when we got home from work 2 days ago and we called Penguin, who agreed to come out yesterday. The tech (Zeb) told my fiance that it needed a new board and another part (~$1600) and we're living on borrowed time with the unit and suggested a whole new unit at a manager's special price of $6800. He was extremely pushy and insisted if we didn't have him do at least the $1600 worth of work that the unit would catch fire and all kinds of other scare tactic type of nonsense. We contacted another company and told Zeb thanks for coming out but we're having another opinion, which he started saying more nonsense like the other company will give it a band aid fix. Thankfully the other company, who not only fixed the small part, but did an inspection of the whole unit and said everything else looked totally fine. Penguin Air is a rip off and preys on people facing difficult decisions and I highly recommend people look elsewhere for their A/C needs.

Dree C.

10/24/2012

I called Penguin Air to have my A/C units tuned-up. They were able to come out the next day. The service was awesome and the price was great.

Most important was the time the technician took to education me about how to clean the units. I highly recommend using Penguin Air for they are honest, skilled, reasonable in cost, and provides professional service.

David S.

4/23/2019

Had a great experience with Penguin Air. The tech Anthony was so nice and took pictures of everything wrong with my units. Anthony gave me options and I decided to get both units replaced. The peace of mind feels amazing that everything will be taken care of and they will service the new units for the next 5 -10 years. Has some minimal communication issues that were resolved and I am very happy. Day of installation went great! Sid and his installation team were great. I wanted the eccobee Thermostats, but it was explained that my home was not set up with the correct wiring. Just had a great meeting with Art about the pros and cons of the Thermostats and decided to stay with the Honeywell Thermostats. I was offered WiFi Honeywells but decided to stay with the initial units. I would highly recommend Penguin Air as they are customer focused and went above and beyond to explain everything and make sure I was happy with everything. Which I am!. Thank you Penguin Air.

Michael D.

4/20/2015

Second time I have used them and they are great! Called and got quick phone help setting up fast service. They are very honest about what is needed and what it will cost. Tech is supper polite and cleans up so well you'd never know they were there. It is so nice to deal with honest friendly upbeat people when you need service.

Jim P.

04/09/2016 12:00:00 SA

Rafael & Leo were very courteous and very respectful of my home and they did a great job.

Leslie H.

3/21/2017

I am very disappointed . . . The technician was nice, but he spent far too much time trying to push a new unit, did not do a tune up and did not even check the part of the unit in the attic . . . I'll keep looking until I can find an honest, reliable A/C company . . .

Rebecca P.

2/19/2016

Penguin Air was great! Jay came by and was very informative and respectful. Alan and Leo were super friendly and great at the install. Unit runs great. Very happy and ready for summer.

Robert M.

01/08/2016 12:00:00 SA

We had a very difficult retrofit job to relocate an improperly installed water heater in the attic and a 40 year old air handler also in the attic. The Penguin team came together for the best solution to relocate the water heater and the air handler using an existing spare closet. No other contractor had the ideas and solutions like Penguin. Very professional workers. The Trane heat pump unit they installed is fantastic - it is quiet and efficient. I was so impressed with the team, I am going to hire Michael for our bath remodel plumbing and will have the HVAC team back to replace the other unit in the house sooner than I had planned. Scheduling was a bit haywire, but the technicians were some of the best I have ever hired.

I Choose 2 B A.

7/21/2017

Called Penguin Air because they had some good reviews. I told them I wanted an inspection of my A/C unit. The person I spoke to told me they couldn't answer any of my questions but just to ask the repairman when he came out (that might have saved a trip). Nathan went up on the roof, did the inspection and told me that everything looked okay but I needed a new capacitor. But if he put a new one on, there could be problems down the road. If I didn't put one on, I would definitely have problems down the road. So I told him to put a new one onto the tune of $381.00. I later looked on line - you can buy a capacitor for my unit for between $5.00 to $25.00. That's a lot of labor for a job that took five minutes. I also see the price for this job from other companies is about half of that amount. As soon as he came down off the roof he said, you know, you also need a new disconnect. That would be an additional $400.00 plus. I passed on that one. I asked him for an itemized bill and he said he would send one by e-mail. When I got it, it just said one capacitor replacement with the total. No breakdown as to labor, parts, whatever else was included. I e-mailed the company and Jen said they charge a flat rate. I see in Shannon O's Yelp review that she had exactly the same experience. Wish I had called around. I am retired and don't have money to waste. Feel like I have been taken advantage of.

Michael W.

12/02/2016 12:00:00 SA

I recently bought a house and during the inspection it came out that the AC condenser unit needed the drain pan replaced. The former owners had penguin air come out to do the replacement, and their tech screwed up by installing the pan incorrectly. He drilled the pan into the roof rafters instead of having it floating under the unit. Well summer time came and the unit leaked into my daughter's room. I called the penguin air and they sent someone out and they did a temporary fix until they could send out the right person to do it. Well they finally did and fix the pan however there was damage done from the unit leaking and they referred a company to me, but that place is a joke. This has been on going in trying to get this crap fixed since freaking June! I will NEVER use this company ever again or their restoration company preferred choice restoration.

K G.

08/02/2012 12:00:00 SA

Oh, yeah and if you yelp about them, even though their service SUCKS, they would term you as a bogus reviewer or disgruntled employee. Why would anyone want to hire them let alone work for such a company! UGH!
Their filtered reviews were probably posted by themselves. Who knows! BTW my name is NOT JORGE! Look at my other reviews, I like my anonymity, but give honest feedback.

Get professional, Penguin AIR, clean up your act first.

Instead of bullying the customers who give not-so-positive feedback, it would be nice if this was taken as constructive feedback and addressed. Oh well...

Mike C.

7/25/2013

I think with the right people you get honest and upfront communication. This company has good people working for them. Brian came to the house and gave a upfront reasonable prices for a 3 ton unit. I did not feel pressured at all. I recommend giving this company a call if you are looking for good products and service at reasonable rates. They are not over charging for products they are right where the costs should be.

Alicia W.

3/31/2016

We just worked with Joey Miller getting our AC tuned up and cleaned ready for this summer heat. He was very professional, knowledgeable, and very respectful of our time. We will definitely recommend Penguin Air to all of our friends and family because of him!

Laurie G.

11/21/2015

Penguin Air was perfect and Steve was wonderful! Patiently explained the system, how it works and how to get the best and safest use from the equipment. Will gladly have him back, thank you Steve!!

Mary M.

8/30/2017

I called for diagnostic service to check unit and unclog condensate line-just check it out. I was told $39. I was told this included clearing the line, cleaning the outdoor coil, checking the duct work and diagnosing any repairs needed. The tech Noel went on the roof and came back with a list - Compressor capacitor -$381, clear condensate line $161 and clean coil price I do not remember. I told him of the conversation at the time of schedule and he said he would check. Everything I was told was correct. No chg for condensate or coil and checking duct work. He did his thing on the roof and then came in to go in the attic to check the duct work. He wanted to make an excuse for not doing that - look I know it is hot - I mentioned that to the scheduler - when I worked for an AC company we did not allow our guys in an attic in the afternoon. I told him to just forget it. He waived the charge. You can see why I was reluctant to have them do the capacitor replacement. I don't trust them now. Not good at all. I will get someone else out to check it out.

Lois L.

9/28/2015

Sunday, May 10, 2015, my sewer line backed up. Technician Cale promptly arrived and analyzed the problem. It was a major problem, the line out to the alley, from 1971, was failing and needed to be replaced and it was also discovered the clean out was filled with concrete when the swimming pool and deck was put in. Penguin took care of the problem for me. Pricing was fair and work was done to my complete satisfaction. Also fix the line from my RO to my freezer-which was complicated due to 2x4's running through the wall & need to go into the attic. It was great to have that up and working again.
Well, I guess I am just experiencing the problems of a home built in 1971in which this stuff called Orangeburg was used for a sewerline! This time I called Penguin on Monday, September 21 with more sewer problems. Once again a technician arrived promptly. His name was Michael S. He analyzed the problem quickly and it was decided to replace the rest of this line involved. The work has been completed to my satisfaction.

Through my use of Penguin concerning plumbing I have met and worked with 4 - 5 different plumber technicians. They are all very knowledgeable and courteous. The work done is good and at a fair price. I would recommend Penguin to my friends/colleagues and if I need further service I definitely will give them a call again.

Tina S.

08/07/2016 12:00:00 SA

This the worst company I have ever dealt with. Spent over 10 grand to replace a full AC unit. Had to get the owner involved to get them to complete the job. Extremely frustrating right??? But all was finished I thought. A couple of months after the air conditioner failed again. Back and forth with the company and the technician hopped the fence and said it was a wiring issue. He fixed it until tonight. It went down again. Their 2 hour response is false. Called at 7pm, service did not get back until 7:30pm 10:00 pm still no service. Sending small children to bed with frozen vegetables to sleep. They are still not sleeping and have school in the morning. It is a house I own and my son and family live there. My daughter-in-law is pregnant and feeling sick with the heat. You call after hours, ask to escalate, and get a scheduler on the line that doesn't know what the problem is and why you are so upset. Please do not use them. They have done us wrong 3 times now and no idea what the future has to hold!!!!!!!!!

Ursula P.

08/06/2016 12:00:00 SA

I purchased two units for two condos. First one, the installation was sloppy and had to come back and repair. Second one in my home, in winter wouldn't heat and couldn't get it fixed for over a week. Thank goodness I had fireplace to get heat as temps went to 38. Got that fixed but system sounds like a jet plane running. Many have commented on noise level. I've never heard anything so,noisy. In summer Ac failed in 118 degree weather in beginning of July. Hasn't been fixed yet! They schedule appointment to get it repaired, saying they have part. As I'm not there, I arrange to let them in. They don't show up or call. I call them and they say they have to order part! This has gone on for three or four times! It seems repair and scheduling aren't in communication with each other! Month and a half and no repairs! They are also, inconveniencing third party who would let them in by never contacting them to say they aren't coming. Why would you call and schedule appointment for repair then say you have to order part? When they installed it, it was done incorrectly, that's why I had no
Heat! Use this company at your own risk. Recommended them prior to all my problems and friend used them. She had horrible problems, they wouldn't come out and fix them, finally had to call another company to resolve problems. After spending over $8000, saying I'm not pleased with this company is an understatement. What is most irritating is the I don't give a damn attitude of service department when you call.

Kathy W.

9/14/2011

This was the absolute best experience I have ever had with an air conditioning company. They are now the only a/c company I will ever call again.
I needed 2 new (complete) air conditioning units installed in my home. I had 3 companies visit my home to give me a quote for the work. 2 of the 3 companies submitted a quote that in my mind was an excessive amount of charges. One was almost double the amount they had estimated over the phone. I live in a nice upscale neighborhood (but am anything but rich!) and I believe the area played a part in the final price I was quoted by the other 2 companies.
Will from Penguin Air gave me a rough estimate via phone, and when he came out to do the site visit and written estimate, nothing changed and he gave me a very fair price. All installation items were included on his comparable to the other 2 companies, only his price was honest and he was very professional.
We scheduled the work to be done, Rob and his assistant came to do the work, they were wonderful. Professional and didn't mess around, they got the work done and cleaned up behind themselves too!
I had an issue with my home office being the hottest room in the house, and where I spent most of my day. Mid afternoons were killer for me, they evaluated the problem, came up with a solution to install an additional air vent in that room. It solved the problem, my office now even gets on the chilly side sometimes!

rose I.

4/16/2012

Penguin Air was recommended to us by a friend and I'm so glad we took his advice. The technician was very thorough and explained everything in language I could actually understand. Very respectful and fun, also. We own several rentals, and I will definitely use them for all our AC needs!

Mary E.

7/27/2015

I purchased A/C and air handler and hot water heater from Penguin about 18 mo. ago. Will was the sales person and he was helpful and professional. Last week I had my scheduled inspection. Jessie was the tech for A/c and Eddie did the water heater flush and plumbing inspection. Both were friendly and professional. Jessie was running late and called to keep me informed to be sure his late timing would still fit into my schedule

Mark F.

09/09/2017 12:00:00 SA

We had Jonathon and Gordon out to install a hot water recirculating system on our hot water heater. It used to take forever for hot water to get to the kitchen sink. Jonathon said this would take care of the problem and I am very happy with his recommendation. We get hot water in seconds now not minutes. I found Jonathon to communicate very well and was prompt and courteous. He and Gordon were top notch and while they were here they addressed a couple of smaller service items as well as added a new hose bib in my courtyard. They performed a clean professional installation at a fair price. Gordon also performed our preventative maintenance plumbing inspection while he was here. We also had an AC inspection by Ralph on the same day and just like all of Penguins staff he is very courteous and knowledgeable as well. Thank you to Jonathon, Jennifer, Gordon and Frank for taking care of us. You can't go wrong with Penguin!

John N.

8/17/2012

Tyler of Penguin Air came over to conduct our Maintenance & Tune Up of our two HVAC Units. He was ontime, professional and most importantly honest. We have older units (15 years) and he quickly identified a problem that he was able to resolve inexpensively and to our satisfaction and the unit works alot better now.

It was pleasure working with Penguin Air and calling on them for our future HVAC needs in the future is a no brainer.

Don S.

04/10/2016 12:00:00 SA

I was at work on 04/2016 when my wife called me and said the circuit breaker kept tripping. She called penguin air and they came out to investigate. They told her that the electrical breaker and the fused disconnect box needed to be replaced and it was going to cost $603.00. She agreed to have it done and when the work was completed she called me and told me what it cost and my jaw hit the floor. I knew right away they took me for A ride. I called my buddy Ron the next day and asked him if he knew of a certified electrician that could come out to my house and investigate because he operates A storage facility and has had electrical work done there. So I called the electrician Paladin and they came out and looked at what was replaced and said the parts alone should have been no more than A $150.00 and about 30 min of labor. To top it off, the guy from Penguin air also told me that my electrical post needed to be replaced and he knew A guy that would change it out for $2000. Lance from Paladin electrician said there wasn't A Dam thing wrong with that electrical post other than A little surface rust on the bottom of it. He (Lance) told me all I needed to do was remove some of the earth away from the post, build a form and pour some concrete around to keep the soil off of it. Penguin Air, thanks for the screwing and enjoy that $600.00 because you wont be back on my property again as long as I live there.

Dana F.

3/21/2018

Bought a unit three years ago with the promise of a two year maintenance agreement. When I called for maintenance, I was told that I had to pay. As soon as the unit was installed it began to leak. We had a roofer come out (we thought it was the roof leaking), no, The installer from Penguin Air forgot to seal the unit at the penetrations. Just had them out for the maintenance again before summer hits.... Was told that the unit was installed with undersized wire from electrical disconnect box to unit and whoever installed it must have been too lazy to run to home depot (his words, not mine) and we are lucky the home hasn't burned down. Then I reminded him that it was his company that installed the unit!! He promptly offered to have it fixed just after I signed up for a $2340 Air Scrubber Plus that will take care of the mold growing because of our undersized return (which we were never previously told about). The tech left and did not do any of the repairs. Not sure if this is legit or not. I don't trust this company.

Sylvia S.

2/23/2016

Penguin Air was really a great experience. Jesse was the tech that came out to do my tuneup. He was professional, honest and respectful. He gave me recommendations and I was very impressed with everything. I will use them again and refer them to my friends!!

Ted W.

5/28/2014

The service manager Jay called me back and we worked everything out. He gave me a price adjustment on the part and corrected some of the labor charges. Thanks for following up...great customer service.

Ellen G.

8/20/2016

Penguin installed a new HVAC in my condo on May 12, 2016. Within 2 months of the install, Penguin had to come and service my unit 9 times. It would leak water and just stop working at times due to faulty installation. They just could not figure it out and were on the phone often trying to get help from someone else. I finally gave up when it stopped working yet again (would have been 10th visit by Penguin) and I called a third party to review the install. The transformer blew, so it needed to be replaced and he also wired the unit appropriately. Over time, the faulty wiring caused the transformer to short. The unit has worked consistently ever since the outside company came in. Penguin could not get it to work longer than a week at a time. It was also discovered at this visit that the unit I paid for was not received. The contract said I would get a unit with a heat pump, and I only received heat strips. I sent a letter to Penguin requesting a full refund and the return of their equipment. They refused to do it, so it has been escalated. I can't imagine what the next 2-10 years would be like with Penguin. Just be very careful! Read the contract thoroughly and read reviews from multiple sources.

Brad S.

8/15/2017

Called them out on a Wednesday night after regular business hours. The capacitor went out on my AC unit, and I knew exactly what needed to be fixed. The retail price of a dual capacitor is about $20-40, but these rip off artists charges me $380 for the part. I'm fine with paying 2-3x the retail price to get the issue resolved, but when the technician is here for about 15 minutes and I'm getting charged 10 times the retail cost, what type of business practice is this? The only reason I paid their outlandishly high prices, was because I had a week old baby and my wife in the home as the temperature slowly increased, and I wanted to resolve the issue immediately. I would give this company a 0 star rating if it weren't for the technician who came out quickly and fixed the issue. Also, good luck with their customer service. I called the next day (Thursday) and was told a Quality Assurance Rep would call me back the same day. Well here we are, almost a week later and they haven't called. I tried to call back today (Tuesday of following week) and still no luck being able to speak to someone about their pricing. I never write negative reviews or complain, but this company drove me up a wall!

Tammy S.

7/30/2015

I highly recommend Penguin Air! From the very first call we made to the end of our 2nd service call it is so smooth. I treasure good customer service and they exceed my standards. Robert, our technician, has been out twice and is very respectable, professional and explains everything very well. He is very nice, clean and goes the extra mile. Penguins maintenance plan is fantastic, you get alot for a very fair fee. your calls are answered immediately or you get a call back very promptly. Everyone has always been very professional and no one has ever been sale-sy. We are extremely pleased with their service.

Bobi R.

07/02/2013 12:00:00 SA

I had my ac break on 118 degree day! Called and 2 hours later Jeremie showed up...early no less! Friendly, knowledgeable and honest! Didn't over charge me and even set me up on the maintenance program! SO very happy and cool again! :) Even the operator was friendly! Recommending to everyone I know!! FANTASTIC!!

Angelina M.

01/08/2015 12:00:00 SA

My husband and I were trying to remove a dead tree in our front yard, when - you guess it - we ran into a water pipe. The main water pipe that feeds our house started to leak. I called Penguin plumbing and they came out right away. We received prompt service and the technician - Chris was so polite and professional. I was flabbergasted regarding the cost!. I understood that this was emergent (certainly to us) so I was expecting a few hundred dollars but the end cost was $733.22. I couldn't believe it! There was no digging involved - my husband and I had exposed the pipe; so all the technician needed to do was cut the pipe in two places with a simple pipe cutter then put on two push fit connectors. Took twenty minutes at best to perform the service.

Then after the service was performed he told me the cost then said COD which stands for cash on delivery - I wrote out a check. I was suppose to get an invoice/receipt right away because I provided my email and they assured me they would send an electronic version. I was very anxious to see exactly cost $733.22, but I never received one. I had to call three times to request a receipt. I spoke to someone name Wanda (or close to it). I explained how anxious I was to see the receipt because I wanted all tasks and services to be invoiced so I could see why it cost so much - and I explained that I had awesome service, but I would never be able to do business with them again because of their outrageous cost. Wanda said she would have her manager call and maybe something could be done. Well - I was never contacted again; and finally after 21 days of waiting I received my receipt. It just listed fixed broken pipe' as the service - $733.22.

So - if you are a Rockefeller - and want good service - by all means call Penguin Air and Plumbing, but most people do not have $733.22 to fix 10 inches of broken pipe.

Lisa S.

7/18/2014

Our air went out and Penguin Air came out in just a couple of hours and by the next evening we had 2 brand new units installed and cold air running again. Thanks for the great service!

Melissa R.

7/30/2013

Was WAY overcharged on labor $206 for 15 - 30 minutes of work. Then when I called X4 to ask about the labor and to have a line item invoice sent (I also repoted them to BBB)was told by managre/co-owner that it was a fair price because that was what everyone else was charging for an evening on the hottest day of the week and that they would NOT take a ding on there credit because I reported them to BBB. Then received another call from another manager/co-owner that I was barking up the wrong tree trying to complain about the labor cost!!!!! REALLY....AWESOME costomer service you guys. I would NOT recommend Penguin Air to ANYONE!!!! I see that someone else (K.G) wrote that you bullied them so it's just NOT me!!!!!

M P.

6/30/2013

If I could give a less rating I would. They took a 1k deposit from me and never showed up for the job the next day. Lied to me every time I called, they said they were on their way over.

Bill P.

09/06/2016 12:00:00 SA

Our air broke on one of the hottest days of this year. The system was old. Around 12 years old. Tech from Penguin air said the compressor was locked up. Broken and should be replaced. Very nice guy. We went over all options including new systems. He had good,better, and best options for replacement systems. All on his phone. We went over each option, and decided on the good option. Was told we were getting a 5 ton, 15 seer unit with a variable speed blower. And that we would qualify for a $200.00 SRP cool cash rebate with this system. Called about the status of our rebate, both the contractor and SRP, only to discover we dont qualify for a rebate as our system is only a 14 seer system! Called Penguin air to complain and for an explanation on more than one occasion over the month of August. And still have not received a call back from Penguin Air with an explanation. Very deceptive business practice in my opinion. Over paid for the system we received and was never told we were purchasing a 14 seer unit. Beware. Feel scammed and fucked over!

Jo Ann F.

04/11/2016 12:00:00 SA

What I thought was great service and being treated kindly turned out to be an ugly horrible feeling in my stomach. I purchased through Groupon for an a/c tune-up and the technician who came out seemed very kind and knowledgeable. I was told that my condesnor fan motor was going out, my capacitor was going out, and that I didn't have a hard start, which I guess is necessary. As a single mom with my children and granddaughter living with me, I could not afford to go without an air conditioner. My granddaughter has seizures due to not being able to handle temperature differences, so extreme hot or extreme cold can cause a seizure. Anyway, I trusted this man. I even gave him a good review to his employer. I told him I have lost my job too. I paid $1611.75 for parts and labor to replace those pieces, and yet I received my tune-up paperwork after I agreed to the work and was told they were all good. A condenser unit for my Carrier unit, at high cost, is $202.75. I was charged $929.25 cents. The blower run capacitor, at high cost, is $16.20 and I paid $173.25. and a compressor saver hard start, at high cost, is $58.95 and I was charged $362.25. I get there is labor in there, but really, what should have been a $500 charge and they do a 200% markup? I am so sick to my stomach. My dad was right and I should have gone to him first. But I thought the days of taking advantage of women were over. I guess not. And what makes this worse is I have a home warranty and when I told Jesus that, I was told it would not be covered because the unit has not been properly maintenance. And after speaking with my dad and him wanting me to go to the Attorney General, I called them, and they said yes, if they had gone out, I would have paid my deductible and they would have replaced the parts. I need this bad experience just like I need another hole in my head. I am so disappointed.

Brian B.

7/16/2016

Called Penguin Air on Friday to schedule a Saturday appointment. I was advised that the call time would be between 1200 and 4pm. The tech called promptly at 1115 and was at my home by 1200. After about 40 minutes, the tech advised that he had never seen an AC unit behaving like mine was behaving. He was unable to tell me why it was not working. The tech advised he would have to get another tech to look at it, telling me it would get taken care of today (Saturday). The tech advised he would call with an ETA for the replacement tech. After 2 hours of not hearing anything from anyone at Penguin Air and sitting in a 90 plus degree house, I contacted Penguin air by telephone and was told their techs did not understand York Air Conditioners and to try someone who specialized in them. I wouldn't hire this outfit to replace a light bulb. Thanks for wasting my afternoon waiting for your return.

Phil B.

6/19/2016

Woke up in the morning AC not working. Went and checked the unit the capacitor was bad. This is a simple check fan not turning, just humming take a stick push fan it starts turning your capacitor is not giving fan motor enough juice to start. This is a very simple fix, 3 wires remove old one plug in new one. Problem!! buying a capacitor. Home Depot sells them for around $10 but you have to order online & have shipped to house. I called several places with no luck.Its getting very hot in the house. Channel 3 news is on, Penguin Air sponsors Bruce's helicopter. I think this is a big company, they wont rip me off. Wrong!!! Waited all day for them to show up, understandable it is summer. Tech looked at unit 5 min. came in house said he could fix it for $406.00 I asked what was wrong with it? Bad capacitor he said. What am I to do? I told him to fix it. It took another 5 min. to fix. he explained it was because he was so good. I am assuming the $6 was for the capacitor & $400.00 For 15 min labor & travel time. I felt they took advantage of the fact my ac was out and I would have no choice but to pay there ransom. Just in response: my name is Phil not Paul Just wondering do you charge $400.00 To do a AC check up

Richard T.

02/07/2016 12:00:00 SA

One and done with this company. I have used To Fix It for recommended contractors for years but they sure blew on this company. I had a broken pipe in my shower and needed help as soon as possible. The plumber came and immediately requested a bottle of water to drink, a spray bottle with water to cool the pipe joints and towels. During the rush to have this fixed so I could get the water back on I failed to ask the price and the plumber never mentioned anything about price. He also had to use some of my tools. He then hit me for a $1200.00 dollar bill for less than two hours of work but he reduced it to a $1000.00. I immediately asked for a breakdown of the costs including hourly rate, parts, etc. and he wouldn't give it to me only that this was an emergency and that's the rate. He then went and supposedly called someone and had the price reduced a little bit. He and the company kept harping on that this was an emergency. This was on a weekday during the middle of the day. The plumber only had one job that day and had told me that he thought he was going home at 10:30am and take a nice nap. His day did end before 2:00pm. I guess I ruined his short day and sue paid for it.

Mike G.

06/07/2013 12:00:00 SA

These guys suck. My ac unit went down on Saturday afternoon. I called them and they told me that they could not send someone until Sunday. They never showed or called and when I called them on Sunday afternoon they told me they were busy and someone would be at my house first thing Monday. Again, no one showed and no one ever called. When I called them back, Scott told me that they had been trying to call me. He lied. We were waiting for their call all morning (I gave Scott my cell phone and home number). I finally called another company and they showed up right away. This company needs to hire people that are more responsive. I will never call them again and/or refer them to anyone. I'll have to replace two ac units in the next year or so. They lost this business.

Daniel T.

8/13/2015

THIEFS well 1st of all I have a contract for yearly checkups on ac and plumbing and supposed to get a discount some say 20 % some say 10 % then I had water main go bad..They came out knowing I have no water and give me a price of 2000. to replace 25 feet by pulling out old line and pulling in new.This took them maybe 3 hours to do digging both ends out and pulling in new line.I managed to talk them down to 1900 but needed water now.i had asked office about discount was told 20 % service man said was just 10 % anyways after all done got 3 quotes highest being 1200 with all copper line and dug out and replaced. I called and complained about the high overcharge to the GM Jay was told they work a flat rate but could not tell me a flat rate charge or even what there rates were.I have contacted local news as people need to know and be warned about companies taking advantage of people. No company is worth 400 plus a hour labor. Jay wants my quotes and says will be fair,but why not be fair in the 1st place just fair warning. My contract with them is done as I will never use them again

Kay M.

01/10/2015 12:00:00 SA

My Gilbert, Az home was flooded in early Sep due to the heavy raint and my ac unit was not working and I am a seasonal visitor so I rushed in from out of state to take care of the flood issue and before leaving ND I called SRP to get references about ac companies and Penquin Air was one I had called to set up an appt for the day I arrived to look at my ac unit. It was out of freon, unit was 20 yrs old and I decided to replace it. Old one was a Carrier model and held up well. Was explained to me by tech Russ doesnt matter what brand name the unit is so I was given a day/nite model. My question is why wasn't I given a choice on this???? This was such an upsetting time for me due to my house being flooded, the temp and humitdy was very high at the time and I had to get the unit working asap. Also I had to find a restoration company to help dry out the house which Russ helped me with but that was a disaster but in the end did find a company who did start the restoration process for me. This brand unit, day/nite, I have never heard of and I sure hope this is one that will hold up as the Carrier brand that I had for the last 20years. SRP called later to follow up and I advised them I was left with no paper work but did finally get an email with waranty info. If I would have had time when I got to Az, I would have checked with more companies to get more pricing info but was in a time crunch.

Jessica L.

5/20/2013

I called Penguin Air this weekend and they came within a couple hours of calling. I ended up needing a new unit after my 27 year old AC broke down. Tyler wa the tech that came out and he was very professional, honest and patient. I called around to some other companies for price comparison and Tyler said he would beat any price for a comparable unit that he was offering. He went back ad forth with me all weekend answering any an all questions I had regarding different units and pricing. He was kind enough to offer advice even if we didnt go with his company! :) We ended up going with Penguin Air for the higher quality of unit they offered and because they were very competitive with pricing! Also, they were able to get the AC Installed the Monday after the weekend which was sooner than other companies. Jesse and Jake came and installed our AC and were professional, courteous and thorough. They made sure everything was perfect before they left. I couldn't be happier with the whole process and would HIGHLY recommend them as they will price match and provide excellent, speedy customer service!

Penguin Air Plumbing & Electrical