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Five Guys Roofing

Five Guys Roofing

Roofing Contractor
1275 W Houston Ave Gilbert, AZ 85233

Description


Centrally located in Gilbert Arizona, Five Guys Construction is the leader in providing affordable roof repair, new foam roofs, shingle roofs and tile roofing. For over 25 years in business in Arizona, we have built a great reputation. We are well known across the state for providing stress free ethical roofing, remodeling, restoration and additions for homes, corporate buildings and property managers. We are the roofers you need to get the job done right the first time.

HISTORY


Five Guys Roofing is family owned and operated. The Stowell family spans 5 generations of Arizonan natives. Five Guys Roofing has installed and maintained over 2,500 roofs on new and existing homes, commercial, & industrial spaces from Nogales to Page and from Lake Havasu to Eager. Many of our managers are Haag certified as a residential and commercial roof inspector on foam roofs, tile roofs, shingle roofs, composite roofs, and all types of flat, low-slope, and pitched roofs. Five Guys Roofing can help you with all your roof maintenance and storm related issues. At Five Guys Roofing, we are proud of our slogan permanent solutions to temporary problems and look forward to providing solutions to all your maintenance and construction issues, large or small.

ABOUT BUSINESS OWNER


Brent (Father) is the owner of 5 Guys Roofing. He started the company in 1994 and has now turned operations over to his 4 sons: Jon, Jake, Jesse and Justin  who all make up 5 Guys Roofing.

SERVICES


Reviews


Michael C.
Michael C.
3/16/2023
Edgar and his crew were very   Nice and upfront about what was going to happen

Lisa H.
Lisa H.
3/16/2023
Five guys came to repair my roof
3 times
When it rained again after the repair my ceiling had more stains
They are undependable and don't repair roofs right
I've been dealing with this problem for 5 months already
Definitely will not recommend this business to anyone.
Very disappointed.

Jim M.
Jim M.
2/23/2023
I had a couple of roof leaks and met with the repair techs this morning.  Cesar and Martin did a great job discussing the plan before they started and went over the repairs upon completion.  Great job!
Thank you!

Julie I.
Julie I.
2/26/2022
My warning to you - DO NOT use this company.

I purchased my home Apr 2021 and started minor demolition, flooring, complete interior painting.  Then roofing.  Then landscaping, then exterior painting.  Five Guys first reroofed my 2,200 sqft one-story home in July 2021.  They were a referral from a trusted friend who had used them a few years ago.

Round 1 of my roof, a complete reroof with double underlayment.  My yard was left a complete mess on the DAILY - nails and trash and tools all over, and even a gas can that would have stayed on my roof overnight had I not called the company to come cleanup and remove the gas can.  Yes, gas can - during monsoon season with lightning.  When a job-site (or workspace or kitchen, etc) is left in a poor condition, you can expect that the work done is also poor.  As a result I wanted the job reviewed by the owners, so I refused to pay the 30% that remained.

Justin came to my home.  I told him I wasn't paying until I had an independent inspection.  Justin asked if he could go up on the roof and I said yes.  When he came down he said he'd either refund my money, or, as he preferred, he'd make it right and redo the roof.  He admitted to finding single underlayment in places, bad flashings, a laundry list of errors and poor workmanship.  I agreed to the re-do because he said he would personally supervise the job, and I thought I'd give them a chance to fix things.

Round 2 in Aug 2021, and in between I had my yard landscaped.  Re-roofing started, but I was informed that Justin had Covid and could not supervise the job.  In hindsight, I should have demanded the job be postponed.  The crew did not cover my yard and pool until I called and screamed, and yes, I still picked up nails and trash.  They drove a trailer over my new lawn.  The landscaper repaired the damage.  The crew threw metal pieces off of my roof onto the lawn and driveway near my car, when a dumpster was only 20 feet away.  Again, bad experience.

Round 1 round went two extra days.  Second was finished sooner than expected, but they started earlier on Saturday than I asked, waking an exhausted and grumpy me up early after a long work week.

Forward to Jan/Feb 2022.  My roof is leaking.  My newly painted walls and ceilings have large cracks and bubbles, and the ceiling is drooping in numerous locations.  The items increase in severity and number after every rain.  My new floors are bubbling and buckling.  I put in a warranty claim with Five Guys.  The inspector came out, and had to come out again because of course management needed additional proof.  Either the inspector lied to me - he felt the damage was indeed related to a leaky roof due to plastic battens, nails that were too long, shoddy work around the chimney - or management didn't believe him.  Whatever happened, I needed to host yet another Five Guys visit.  On visit number two, a sprinkler test resulted in me with towels cleaning up a wet mess in my dining room.  Five Guys's official response to that was that they will only redo a 10' x 10' section of my roof.

I've done two additional things since having the warranty inspections:

I've had a second roofer quote repair and they said there's so much wrong - battens spaced too far apart, single underlayment in areas, rotted wood not replaced, tiles not wired in, tiles already slipping - that it'll just be better to reroof.

I've also had a restoration company come to check my interior and my roof and the inspector said yes, there's water damage (measured with a dampness gauge), and signs of leaking throughout the house.  He also said the roof is very poorly done and even has large holes.

And after I mentioned to Five Guys that the second roofer found single underlayment, they asked me to tell them where, and that they'd address that, too.  I did not inform them of the restoration inspection.

It's looking like I'll need to reroof, repair drywall, repaint ceilings and walls, fix flooring and baseboards, and repaint baseboards.  Even more renovation than I needed to do when I originally purchased the house in April 2021.  And I'll likely have to stay somewhere else during the work.

Just be careful - if you choose Five Guys you may be risking your home, your financial investment, your personal time, and your emotional well being.  They may over time fix the parts of the roof that they choose to consider covered by warranty, but in the meantime you'll be left cleaning up the interior pieces, spending your own money to do so, spending precious personal time, having to take time off from work, and spend your own weekends to deal with a huge mess.

PS - the second opinion roofer I called guessed who did the roof, and told me some choice stories about the kids choosing to focus on toys and vacations rather than ensuring good work.  And when I called Five Guys about the warranty and asked to speak to the owners, I was told the owners were in Cabo.  I'm not creative enough to make this stuff up!

Nancy B.
Nancy B.
02/09/2022
When trying to get an estimate on a roof repair in Mesa I called five guys Roofing. They were great - set up
A time and date. They sent an estimate for an entire new roof.

There was definitely wind damage on the roof where the wind had blown up several sections of the roof. The insurance company requested that we get estimates for repair. Again I reached out to five guys Roofing. I was informed that they would let Jesse know and get me that estimate for repair out ASAP. Here we go we can a half later we still have no estimate for repair. Do you think we're gonna use them for the new roof?

Craig M.
Craig M.
7/13/2022
Charged me $275 dollars to rehang on fascia tile and replace one with the wrong color, size and style, the billing said they replaced 5 tiles, redid caps and hauled away trash, original bill was
$ 375, no visit from supervisor just two crew men who said Justin would call , never did, nor anyone else, so they blew a $14,000 reroof job I told Tyler they could have, after this experience no way, advice run.

Craig M.
Craig M.
07/08/2020
Just a heads up. I don't recommend Five Guys Roofing if you are looking for a quality roof replacement. I spent over 14k on a new roof and the attention to detail is incredibly poor. Pics attached, and these pics are after I pointed out the bad areas.
They finished and left the house leaving behind equipment. I had to call several days later to have the supervisor come out and point out issues and take the leftover equipment. Overall I am disappointed in their quality of work.

Steven B.
Steven B.
02/09/2022
Two stars for customer service. ATROCIOUS at best.
Got a bid for roof repair. They charge $49 just to come out. They do not apply that to the job cost.
So I get a bid and call within two days to get the repair done. Four weeks later and four or five phone calls later, they get me scheduled.
Original time was between 10-2. Fine. The day before I got another email time changed 11:30-2:30. Fine. I called to ask if they could call when they're on their way. Since the repair at my daughter's house about five minutes from me. I was told ok. 2:30 comes, no roofer. So I call them and I was told they came out in the morning. No call nothing.
So I drove into the garage when I got there and out when I was leaving. Come to find a half dozen roofing nails in the driveway. I don't know if I picked one up into one of my tires. Not acceptable. Not a good experience

Lisa H.
Lisa H.
3/21/2022
5 Guys roofing  was amazing to work with. I called 5 Guys Roofing over a year ago due to significant ceiling damage caused by a leaking roof. I had been off work due to Covid and a new roof was going to be a financial hardship at that time. 5 Guys worked with me and worked out a payment plan that allowed me to replace the roof.  I have a mobile home and their are complications when reroofing them. I have had several leaks in the same area since the roof was replaced not due to their workmanship but due to the fact it is a mobile home . Other homes in my community have had
similar issues when they had their roofs replaced. What has impressed me is that 5 Guys has come out several times to remedy the problem. They stand behind their work and have been courteous and professional each time unlike some roofing companies. I highly recommend them and Tyler who has been a pleasure to work with.

Liam W.
Liam W.
3/28/2021
To review, I requested Five Guys & Jake earlier for detailed proposal. I know exactly what I need, not another hop up there . $150 premium was asked for. Then I let go, so Jake the snake, steps up : says they'll communicate with metal guy to complete estimate using shared details. In this context, its ~2000SF asphalt shingle conversion to standing seam 24 gauge metal 20 interlocking panels, 1.5 inches tall. Part numbers for APOC self-adhesive underlay available as I'm no longer a Spring chicken at this. SO in hopes of feeling all the love of the smiley Lisas, Melanies, Jessics, Heathers out there, fully satisfied ladies who know how to rate 'em, I expected a robust confirmation from my guys out there in Gilbert.
But when I called emailed and texted back for follow up on its nonperformance, nada, you could hear a pin drop as emails, texts, voicemails, etc., got crickets in reply. When I came a knocking at their website (13 days later), chatter Hailey, hissed back, no engagement here, bro [warning, and be nice.] To Hailey and this curated collection of 'oh so satisfied' ladies, how can you engage with a player who says one thing , delivers something else? So there's that. Hailey's not a wicked snitch per se , another paid shill. Living the infomercial dream, yes. Do not recommend outfit that advertises one set of behaviors on phone but engages in hindsight another practice, folks. Indeed, this encounter contradicts completely the praises posted all over these roofers, mkay? Peace out ( youtube.com/watch?v=9X_V…  )

Bryan M.
Bryan M.
8/19/2021
We had a roof leak after the recent storms so I gave 5 guys a call.  McKay was able to make it out right away and take a look. He gave me a few different options from full replacement to just repairs. I decided to go with a full replacement. I was scheduled for 2 weeks later. The guys showed up on time and except for some weather delays we're able to replace the roof quicker then expected. Bryan the project manager kept me in communication the whole way. Since the replacement we've had some crazy rain and wind storms and the roof has held up great! Their pricing was less then I expected to pay as well. Great work!

Kristie N.
Kristie N.
7/22/2022
I would not recommend this company to anyone due to their horrible services. It has been over 4 months and they still haven't done fixing  our roof. They did the first time and left a tile missing on the eaves and did not come back until we called. They sent some one out to replace the missing tile but then left the one right next to it broken. Shame on them that they still sent us the picture, claiming the job was done. I guess their manager never checked on the work of his staff. They had to send someone back out for the 3rd time to fix that tile  but then the guy moved or loosened the tile above it so now there is a hole. Our manager has been sending them emails and calling them to have that fix again but nothing has been done. They made appointment without showing up. Their supervisor promised to go to the site to correct the issue and send us the pictures of completion but so far nothing has happened. How could they call themselves professional with this kind of services! We should have hired a handyman to fix this issue and he might have done a better job. Don't use these guys if you don't want to go thru what I had to go thru with them.

Tony P.
Tony P.
11/04/2020
WORST experience of my life. Where do I start. Little job of replacing shingles on a 14x14 Gazebo. Also replacing rolled roofing on a 14x20 patio cover. I have attached pictures of my gazebo roof. The job was finally finished yesterday, from the initial start date the beginning of Sept. Used nails that poked through my roof and looked awful inside the gazebo. Cut them off and had to spackle and repaint, which they did. It now looks ok. However the exterior of the roof looks like crap. Shingle don't lay flat, I feel a good wind and they will be torn off.  
The Patio cover, looks just as bad and they did come back and roll it and try to patch it up with caulk to hold it down.
Salesman came out 1 time , apologized and sent another crew to fix it up, they did the best they could.
TRUST me go elsewhere. When I decided to go with them they had good reviews, hence my decision. Well apparently things have gone downhill. I have pictures and lawyers to hold up my 10 year guarantee, if they are still in business.
I am not being a overly picky customer, when people come to my home they make comments about the roof to!
PLEASE SEE PHOTOS!!

Jessic H.
Jessic H.
10/24/2019
Five guys roofing has serviced all of our houses here in the Valley. From start to finish they are so professional and fast.
Even our tenant at one of our rental homes went out of her way to call me and tell me how impressed she was with the level of professionalism Five Guys provided.
Highly recommend!

Suzie Q.
Suzie Q.
11/13/2020
I have never experienced such amazing communication before! I brought a fairly smallish project (bird blockers for the tile roof) to them with a short timeline since our house is also being painted. Not only could they get us in quickly, they also did a few complimentary repairs to the roof that had nothing to do with the bird stops. It was quoted as a two day job that went to three, but they were in touch every morning and every afternoon. The work looks great! Masks on, distancing, super impressed with this company from start to finish.

Daniel P.
Daniel P.
02/02/2021
After taking forever and going through multiple companies. I finally found a roof company that stands behind what they say they're going to have great follow up and they don't try to sell you things that you don't need would highly recommend them. They provide before and after photos of their work along with during the inspection process providing you quality photos and recommendations of the work to be done I found them to be very reasonably priced and again not trying to sell me something I don't need. I was very satisfied.

Sharon B.
Sharon B.
7/26/2021
Absolutely outstanding service. Timely, courteous and responsive. I was very happy with Angelo who provided explanations of the leak with photos and repair. Angelo is an exemplary employee! Five Guys did previous work on my roof and the warranty held up. Also, Claire in the office is very customer friendly. I can't say enough about this company.

Rick H.
Rick H.
12/27/2018
New shingle roof last week.  At first we had some communication issues but that was cleared up. Roof looks nice and the project manager made sure final small details were taken care of after the install.

Heather M.
Heather M.
12/30/2019
I'm very impressed with Five Guys Roofing/Construction. They were quick to respond to my service call and incredibly courteous! They set up my inspection and Tyler arrived on time (early even, but he called first to verify that being early was OK). I received a fair quote thanks to their up-front pricing. We arranged a time for the repair, and the repairmen arrived promptly at the scheduled time. They worked fast and fixed up my roof.

Tina H.
Tina H.
9/13/2020
Unprofessional and rude. I would not do business with these people. I believe in karma and you get what you give. If you are uncaring, mean, and rude you don't deserve people's business.

John W.
John W.
7/15/2019
May want to remove Gutter installation from your services. Messaged 5 guys , they got right back to me and referred me to one of their partners, Miller Handyman services. Called him and he asked me to send him a pic of the section of the house on which I needed gutters installed and Miller said he'd contact me after 4 of july break - OK , that's cool. Week after I texted a few times, then called - totally ghosted me. I guess my job wasn't big enough for him since I wanted just one section my house done w/gutters, but I guess it was too much for him to spend 20 seconds to text me back that he was too busy or that my job was too small for him to bother with. Oh well. So no knock against 5 guys but maybe they ought to reassess with whom they partner.

Lori B.
Lori B.
12/06/2019
Sold house and it needed new roof. They worked with my time limit and did fabulous job. Tanner was great also. They kept me up to date on everything.  I did get 3 bids snd had one that was $400 less. But that one would only warranty for 2 years.  This company offered 5 yrs.  would very much recommend them for your roofing jobs. Thanks again.

Chris M.
Chris M.
3/18/2019
Save yourself the time.  They want money up front to give you an estimate - every other roofer in the city will do this for free.

Dianna S.
Dianna S.
11/21/2019
I needed a quick repair for the sale of my house and these guys were fantastic!  Great customer service, friendly and quick response!  Tanner was the technician that gave me the bid...he was early, friendly and accommodating !  Brandy in the office was so very thoughtful squeezing me into the schedule!  Living in Oregon I could not be at the job sight and this team came through for me.  
I would recommend this company for any roofing needs.  Thank you 5 guys!

Jeff S.
Jeff S.
03/08/2020
Contacted this business twice to get foam roofing resurfacing quote. These guys were recommended by an AC contractor providing a quote. Never heard back from the 1st contact so called them again. Was informed they would need to charge me to provide a quote!!! Not on your life!! Not paying someone to provide a competitive quote. They must have more work than they need. Did not and would never use this company!

Rebecca L.
Rebecca L.
11/01/2018
I thought we had a great experience, but then they didn't fix the problem, and had to come back... TWICE. Although the manager said he would update the warranty, we also had requested a water test on the third time fixing to make sure there were no problems, and had to remind the manager of this since his guys didn't follow through. He said he would have his guy Dallan call to set it up. Dallan never called. This was 3-4 weeks ago.

Jake T.
Jake T.
2/21/2019
Nice people to deal with, however I paid 1600 dollars for them to repair, fix broken tile, remove debris, and add elastomeric paint to a section.  I received an inspection report, as I'm selling the home and numerous broken/cracked tile were found as well as debris.  Several other issues were reported as well by the inspector.  The roof work was completed on a Tuesday and the inspection on Friday.  I feel the price was more than reasonable but obviously they missed quite a few things.

Alfred S.
Alfred S.
10/20/2018
After reading a review about not being contacted it happened to me also.
Kept calling and leaving messages and waited for over a week and nothing.
What does that say about a business?
I sure am glad I did my homework, as if something happened I would more than likely not get them to call back.
Buyer beware!

Kelly R.
Kelly R.
8/27/2018
They charge $80 for their estimates, that's just bad business. Any other roofer who you can trust would be happy to provide a free estimate for their services - they're basically trapping you to select them.

Mark C.
Mark C.
03/07/2019
Wow. Jake was awesome today for a general roof inspection. Took his time, was very thorough, and had the heart of a teacher. I learned a lot just by listening to him explain what he was doing, what he looked for, and his recommendations. Realtor even remarked that Jake really knew his business. He explained his craft and provided multiple corses of action. No slick sales pressure, lots of information. Greatly appreciate that extra mile effort and this company earned a lot of trust with me. I'll start with five guys every time from now on.

Jonathan V.
Jonathan V.
09/10/2019
This was by far the best company from start to finish Courtney and Eric were stellar in their courtesy and work ethic.They provided pictures and explanations of their work and accomplished this in record time at a price that was exceptional .Simply the BEST

Denise C.
Denise C.
7/22/2020
I had Jake from Five Guys come out and assess my roof before purchasing a home.  He was the second opinion I got.  He was very friendly and knowledgeable.  He answered all my questions and pointed out the areas where things would be modified based upon current code or aesthetics.  They got me scheduled quickly and were very efficient with communication.  The job started on schedule and finished ahead of schedule.  They did a good job of cleanup (the process is pretty messy).  The quote was very good, and much less than other quotes I have gotten.  There was a good warranty on their work and I am pretty sure it is transferable.  It was a great choice for us and Jake was a great rep. Thanks!

Jean S.
Jean S.
10/07/2016
This company is awesome. Please call them for a quote before you contract to have a roof replaced. You will not regret the time spent in doing your research. Professional,honest and men of their word.
Call Justin he will take care of your roofing needs and concerns. He is amazing.  
Our Roof looks great!!!
We live in the islands in Gilbert. Could not be more pleased with this job. Ty

Brijesh P.
Brijesh P.
7/30/2018
Very upfront and personable company! I have yet to use their services, but either way I'll keep you updated! Nonetheless I look forward to Jake coming out tomorrow to give me an estimate. Thank you guys so much for the opportunity to do business with you, you are very much appreciated!

Jon M.
Jon M.
08/03/2018
Absolutely fantastic experience!  There are several companies out there to choose from, so it seems like a bit of a gamble.  But from my initial call, through inspection, and actual work done on my roof, it was excellent.  The quote was accurate, the work was superb, and follow through with the gentlemen that did the work.  I don't know about you, but when I prefer to work with true professionals that provide their services at fair and honest rates.   I am a professional in my area of expertise and 5 guys roofing inspire me to keep doing what I do best.  At least have them give you a quote and you will see what I mean.

Lisa L.
Lisa L.
8/14/2018
Being in the Real Estate Business, I am often in need of a good roofing company. I can tell you that I have found Five Guys; Jake and his crew, to be some of the best out there. They are very professional and perform top notch work. I am never concerned that they are not going to get the job done right the first time.  Thank you Five Guys.

Julie J.
Julie J.
11/09/2018
From the first phone call I made to the office till the work was complete there was never a moment that I was sorry I called this company! I was in a crunch during a 10 day home inspection period and even though this company was pushed out beyond that with other jobs they still managed to fit me in. The work was excellent Jake Watson who made the roof repairs even sent me pictures so that I could send them over to the new home owner. I work for an HVAC company and get many requests for referrals for roofing companies. Until today I couldn't give a referral. I highly recommend them.

Barb D.
Barb D.
1/24/2020
Ben & Ty from 5 Guys Roofing came to the house  on 1/23/20 to do a 10'x10' patch that had been done by another roofer and was just terrible!  They were on time and about as pleasant as you can be.  They looked the job over with me and tore the old patch off, found some other problems under it and explained exactly how they were going to fix the issues.  They did a great job and you can not tell there is a patch there at all.  It was obvious the Ben really knew what he was doing with asphalt shingles repairs!  I highly recommend 5 Guys roofing!   The estimate process was not quite so smooth so I was a bit concerned but the end results was a great job and I could not be happier.

David O.
David O.
4/23/2019
tl;dr: Not reliable, don't communicate well, questionable work and don't recommend them!
Their pricing was great, they scheduled two weeks out (weather permitting), and were all very nice. Unfortunately, that doesn't make up for the lack of communication and follow through from this company. Their email said we would receive an email 10 days before the job asking for a deposit. About 5 days before, we reached out to them asking if we were still scheduled because we received no such email. They said we were and sent out the email the following morning. We paid the deposit and expected them to arrive Monday morning by 8:30am. By 8am that morning, I checked the weather and it said there was a 20% chance of rain the following evening, but they said they could get it done in 2 days and hadn't cancelled yet. At 8:30 I had to call them asking where they were and was told they did not receive any news of problems with the job and that I would be called back immediately. I called back again at 9 and was told they meant to inform me they would not come because of the weather the following evening.
We tried checking other companies, but they were booked further out. Our AC was replaced almost a week sooner, but left a small portion exposed for the roofers to finish, so we had to stay with Five Guys. Sadly, they only offered $100 discount on almost a $13,000 job, but were otherwise okay if they lost the job. We agreed to do the job Wednesday and Thursday instead. Later in the week, the project manager informed me (accidentally) that the job was canceled on Monday because the person who they hired to do the bid received a higher bid he chose instead. He also said the guy could've had it done before the rain and would've brought his own dumpster even. Since they couldn't do that themselves, they postponed it.
The roofing job itself seems fine, but we aren't experts and other work we noticed was not great. Included in the job, was replacing a few fascia boards in our patio. The wood they chose was cracked and had several knots all over it, which was upsetting to see. The job wasn't finished until Friday morning and we were told the dumpster and some extra materials would be picked up later that day or the following day. It is now Tuesday, and the dumpster and materials are still on our driveway. We had to call them this morning to remind them it was still here and not picked up, and they said it would be picked up tomorrow!

Melanie T.
Melanie T.
9/28/2017
Five Guys Construction did an amazing job on my new roof! I received great service from every person that helped me from this company. My sales rep Justin was very genuine, honest and knowledgeable. You can expect a quick response from them either via phone or email. I received 3 different quotes the same day Justin came out to my house, which is great because other companies took 3-5 days. Lexi is the receptionist and Mike helps with scheduling and they are both so helpful and professional. The guys got my new roof done in about 4 days and did an amazing job. Jake, the project manager made sure to clean up anything afterwards and made sure to answer any questions or concerns I had after the job was done. I was very pleased with my service and it was a very reasonable price. Thank you 5 Guys Construction!

Keaton B.
Keaton B.
07/02/2018
I had a situation where my customer needed roof tile repair. I was quoted over $500 by another company and five guys came out and did the job for a very competitive price. I have a very happy customer and am very satisfied with this company!

Melissa R.
Melissa R.
02/12/2018
Five guys were very responsive to my short time line due to the closing date on house. They provided a a quick and reasonable estimate and got the work scheduled in a timely manner. They were honest and fair.

Leigh S.
Leigh S.
08/03/2018
Love Five Guys!!! They were quick with responding to request for a quote, reasonably priced, and very professional. I would definitely use them again for any other roof repair!!

Trisha R.
Trisha R.
12/31/2018
I hired Five Guys to certify my flat top roof's integrity per the requirement of my mortgage company. Five Guys certified the flat top roof to be leak free for two years. After six months, the flat top roof leaked. When I called Five Guys, they did come and put a sealant on a portion of my roof, but did not seal the portion that actually leaked in the first place. I have called, left voicemails, texted, and emailed the company, and no one calls me back. I'll never use them for any work again because of their unwillingness to fix what they certified and lack of communication.

Tyler D.
Tyler D.
12/03/2018
First off I did not have any work performed by Five Guys. I contacted them after a big storm and they told me that they were busy and could come out next week. No problem, I had a few other roofers come by in the mean time to give estimates. Five guys came out and spend about 10 minutes getting out a ladder and walking to the spot on the roof that leaked. Snapped a few pictures and left. I got there estimate a day or so later... it was 3 times what other company's quoted! I think it's nonsense that they want to charge $50 to write a outrageous estimate and in my opinion had no intention on performing the work since they were busy from the storm that rolled through. What a joke! I had the repair done for a fraction of what five guys quoted... and didn't have to pay for an estimate.

Leo H.
Leo H.
9/22/2019
I need my roof inspected after a possible leak was found by a home inspector. I called two other roofers with no reply. I called five guys and was able to talk to very nice people schedule an inspection in two days.  Courtney came out on time and did a very through inspection with photos. She assured me there are no leaks and gave me a detailed report. Thank you for your help. I know who to call next time I gave an issue.

Kimberly B.
Kimberly B.
9/25/2017
Great service! I was referred to Five Guys from a family friend and I'm glad I was! Everyone was very professional and excellent communication.
I originally called 3 other roof repair companies and was very disappointed. One didn't show up, one said they don't service the STV area, and the last company had a scheduled repair date and time, but they didn't show up. I called and left messages, but never heard back.
I would certainly use Five Guys again. Thank you

Becky R.
Becky R.
05/10/2017
5-guys is the best. I had 4 different companies give me bids for my new roof. Not only was 5-guys the best priced, their customer service was excellent! From start to finish they maintained a clean premises, good communication and excellent product. I highly recommend this company for all your construction needs!

Ben H.
Ben H.
05/03/2016
So long story short I had a crazy leak in my roof and tried to see what was going on myself and had no idea. I'm always super skeptical about calling a professional for the fear of getting overcharged and then the work not being done how I want it. I called Five Guys and Jake came out and did an inspection and was honest and up front with everything. They were super fast and fixed my roof and I haven't had an issue since. Would definitely recommend to anyone!

David B.
David B.
5/22/2017
Good experience from start to completion. Showed up when they said they would and kept to their schedule. Roof looks great would use them again.

-- David B

Adrienne C.
Adrienne C.
2/21/2016
Thanks Jake and crew for being so responsive! I am selling my house and was concerned about an upcoming home inspection. A previous inspection revealed missing tile and other issues. 5 Guys responded quickly with an estimate based upon the earlier inspection and within 48 hours had a crew making repairs and doing an impeccable clean up. The subsequent inspection resulted in additional findings which Jake did a fair assessment on resulting in his crew coming back to repair roof end-caps as part of the original estimate.  He evaluated the other findings, gave his estimate and also an honest evaluation as to whether they were items that truly needed attention. Each home inspection is so stressful, findings are often mere observations, not true problems--thanks Jake for making it less stressful!

Hans T.
Hans T.
12/05/2017
I used 5 guys construction to replace my roof. I received 5 estimates. They were not the lowest, but I felt the price was what I expected. Everyone I spoke with was congenial and helpful. The actual roofers did a great job each and every day, and it took less time to complete the job then I expected. The last thing done was the supervisor and I surveyed the job to see if anything else needed to be done. There were a few issues, and they were remedied quickly. I would recommend 5 guys construction to anyone.

Cheryl H.
Cheryl H.
10/31/2017
Jesse and Jake are the main people I have communicated with. They are both very friendly and knowledgeable. Their workers are mainly Mexican and sometimes don't speak the best English, but they always arrive on time, complete the work and clean up. They put on a new foam roof a few years ago. Removed the old roof totally and applied new foam. I did have some issues after a big rain. They did honor the warranty. Fixed the problem including interior damage. They both respond quickly to my emails or phone calls. I am currently having them replace the undercoating for my tile roof. Being from the Midwest I was unaware the tile could be removed and replaced. Another company might of told me the tile needed to be replaced, thus gouging their estimate. 5 Guys' prices are reasonable and fair. They are also very responsive to my needs.

Christine T.
Christine T.
10/18/2017
Five Guys Construction came out to give us a quote on our leaking roof and we hired them on the spot (we had already received two others). They were professional, honest and got the job finished quickly. I would definitely use them again and I recommend their quality work.

Jessica N.
Jessica N.
10/17/2017
Sorry I'm too tired looking for a selfie. But let me tell you. Jake with 5 guys was professional, quick to respond during a time when I am sure many roof repairs were happening, and fixed my roof perfectly and on time. They stayed with the quote I was given and were patient while my insurance money came through. Highly recommend. They also provided images of the work that was completed.

Bri B.
Bri B.
1/23/2018
Jake who did the roof estimate was wonderful! He was very helpful and replied in a timely manner. I thought the roofing company was professional and well-organized. No complaints and I would recommend!

C W.
C W.
3/31/2017
Second house done by five guys - Justin was great, explained everything well - handled our additional requests easily. Crew finished main part in a day - would use them again if needed!

Pamela M.
Pamela M.
10/18/2017
When I first called they responded immediately! They were here and gone first thing in the morning and within hours I had a quote emailed to me. They did a great job and I would highly recommend them for any roofing job as well as other construction jobs around the house!

Joanna C.
Joanna C.
10/15/2017
I had my roof replaced two years ago by a different roofing company than Five Guys. The owner was well-spoken and professional but then the roofers came....They came in an unmarked truck with a bunch of dirty guys. They took longer than expected, the placement of shingles suggested poor training. I had to have them re-cement end cap places because it was so poorly done and unsightly. The head roofer was jailed for some reason during the process. They left cigarettes on my roof. The flat roof was rippled and poorly pieced and had to be redone. I continually had to point out the pieces of dry rot they missed. No surprise that they had gone bankrupt by the time I next checked, leaving numerous customers mid project. I had learned my lesson. I was extremely relieved to find Five Guys. They are on time, well trained, knowledgeable, reasonably priced, and take before and after pictures because I really don't want to climb up that high. They clean up the messes thoroughly and they'll paint fascia that has to be replaced. I moved into a new house and have since had to use Five Guys repair three different leaks and will be glad when I can have them replace the whole roof for my piece of mind.

Ruth H.
Ruth H.
11/27/2017
We received excellent service and a new roof from Five Guys Construction.  All the employees we were in contact with were truly professional, courteous and prompt in all of their communications from phone calls to text messaging to emails. Justin arrived promptly for the appraisal of our roof and told us what was wrong with the roof without a high pressure sale.  His bid for the job arrived in a timely manner.  The bid was clear and thorough as to what they would do.  The cost in comparison to other bids we received was very reasonable.  Jake, the project manager, and Landon,the assistant project manager, were great to work with.  They listened to our concerns about preventing roof rat access into the attic and followed up by making sure we knew they had stopped up a hole we had pointed out as a problem spot and any other areas they thought could be a problem.  The crew did a thorough, quality roof replacement for us that we have confidence will last and protect our home. They always cleaned up at the end of each day and left the premises pristine at the conclusion. Our neighbor was impressed and noted how systematically the work progressed with equipment (roll off dumpster, trailers, roofing supplies, etc.) coming and going efficiently as needed throughout the project.  Everything was done as they promised with no surprise extra costs at the end.  We can definitely recommend Five Guys Construction for your roofing needs!

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