Web Analytics
Home > Arizona > Chandler > Plumbing Service
American Home Water & Air

American Home Water & Air

Plumbing Service
2030 W Desert Cove Ave, Phoenix, AZ 85029
Call Us Now

Description

American Home Water & Air is the most trusted air conditioning, heating, and plumbing experts in Phoenix since 1985. Transparent pricing, no hard-sell tactics. Being a full-service HVAC and plumbing company in Phoenix, American Home Water and Air, it is our duty to help residents get the best deal possible for HVAC service. If you are in need of air conditioning, heating, or plumbing services in Phoenix, Arizona and the surrounding area, you can always rely on American Home Water and Air.

HISTORY

Established in 1985.
Founded by two childhood friends, American Home Water and Air has been providing water softener, water heater, water filtration, reverse osmosis, and air conditioning services since 1985. We pride ourselves in delivering honest service at great prices.

ABOUT BUSINESS OWNER

Thomas Knapp and Thomas Atkinson who have been friends since the second grade founded American Home Water and Air in 1985 as a way to use their expertise in the plumbing and HVAC business. They have excelled in providing high quality installations and prompt and reliable service to their customers. They have many awards for customer service in their 33 years in business.

SERVICES

Bathtub repair, Faucet installation, Garbage disposal installation, Gas line installation, HVAC installation or replacement, HVAC system maintenance, Plumbing installation or replacement, Sewer installation, Shower repair, Sink repair, Toilet repair, Water heater repair, Water purification system cleaning and…, Water purification system repair, Drain repair, Faucet repair, Garbage disposal repair, Gas line repair, HVAC system repair, Plumbing inspection, Plumbing repair, Sewer repair, Sink installation, Toilet installation, Water heater installation, Water pipe repair, Water purification system installation, Salt delivery, ,

Reviews

Terry G.
Terry G.
11/24/2021
I needed a plumber to replace a worn-out hot water tank. I threw it out on Yelp and found a few folks that responded with different prices and what they intended to do for me. Well, I found American Plumbing satisfied what I needed and gave a very competitive quote. They replaced both hot and cold water lines to the tank, the pan that it sits on, and of course, a new Bradford water tank.

Daniel, the service technician, did a great job and arrived early for my appointment. He knew what he was doing and was a well-trained installer; he cleaned up very well after he installed the new tank. He also went over the warranty and was very friendly

I am pleased with the work and new tank. I would use them again, and I would recommend American Plumbing for your plumbing and HVAC needs.
Dave H.
Dave H.
1/22/2022
How complimentary can you be about a company without it looking like a fake or paid review??!! I have been so impressed with this company and I have tried three other places before trying American Home Water and Air. Most homeowners are at such a disadvantage dealing with an A/C company because of lack of knowledge of the product (plus having to climb onto a roof if you really wanted to be involved-as if it that would help!). However, AHW has great  and knowledgeable people and operate very openly with pics and read outs of the various components that you can actually check out online. I had to eventually get a new unit and I had them over to give me a quote. I was also in the process of getting a new roof (does everything go bad at once!!) and they worked with the roof people to get all the work coordinated. AND what was even better was that the final bill was lower than the quote!!! Unheard of!! Plus the fellows that put in the unit were not only efficient but personable as well. AND I have to give kudos to the office staff as well, especially Mary Ann, who was great to work with as far as financing and the work schedule. I can't believe putting in an A/C unit (which is such a major purchase) along with the stress of the new roof could have gone so stress free. Super job, super company!! My highest recommendation (and they are sending a tech out after it has been running awhile to make sure everything is working properly)!!!
Talia C.
Talia C.
04/12/2019 12:00:00 SA
All I can say is WOW. This company blows me a way. Call them, and you'll discover the same thing. If I could create my dream company as a consumer, this would be it.

We used this company a year ago for our RO system, which we love. I knew when we needed 2 A/C units that they would be first on our list to call. We did our due diligence and interviewed 3 companies, none of which could match the price or service of this one. Hands down, no contest. Brad came out for our estimate and was fantastic. Knowledgeable, kind and in no way pushy. He emailed back and forth several times with my husband, who is VERY thorough and particular, and my husband had excellent things to say about him.

The crew just left after installing our 2 units. This was a first class production!!! There were between 5 and 7 men onsite at all times. Jason did a fantastic job keeping me informed. They wore booties and laid down mats (a big deal in our home with little kids running around). Every man on the job was kind, respectful and incredibly talented. They did a great job educating me about what they do, why they do it, and more. No stone was left unturned.

This company is obviously invested in their staff, and they take great pride in their products, service and workmanship. They make sure to be as informative and preemptive as possible. As a female, I felt respected, safe and I trust them exclusively. Knowing that they did a phenomenal job with installation and that they will be there for us, day or night, whenever we need them helps me sleep better at night.

And one last example of the excellence of this company: We are having the exterior of our house painted in the near future. Brad is going to have his crew come and protect and cover the units before the painting company arrives to ensure they are kept in prime condition!

If you have even the slightest doubt as to whether or not you should choose this company, call them now. You will be thrilled you did! (And no, I get nothing other than the satisfaction of praising a well-run company from this review.)
Michael V.
Michael V.
Aug 24, 2020
What a great experience. They got in contact with me within 10mins of me sending a request for a quote. They came the very next morning and was actually early for the appointment time. They didn't try and sell me something I didn't need. This is the first time I have used this company and now I am a customer for life. The technician Mack did an amazing job doing a super thorough check of my entire AC system and did a great job explaining everything to me in a way I would understand.
Ashley K.
Ashley K.
7/14/2022
We had Tim Scott come by our home to check our AC and he was great! Would recommend and use this company again!
Michael T.
Michael T.
6/26/2015
Called AHWA when one of our AC units was blowing hot air. They called back when they said they were going to call back and showed up at our house when they said they were going to show up which was greatly appreciated.

Our technician Brad quickly diagnosed the issue with the condenser and replaced it and now the unit is running perfectly. I appreciate the timeliness in which these folks responded and will call them for my AC, Water Heater and water filtration needs going forwards!
Ellie P.
Ellie P.
Jan 31, 2023
We had an issue with our heater blowing out cold air. This company was super responsive with getting us scheduled. We weren't in a hurry but it was nice that they did a same day visit! The tech was honest and no gimmicks. He didn't BS us on what we need to get fixed. He located the issue and fixed it. We didn't pay an arm and a leg either!!

I will definitely use them again and we have them coming back for AC tune up once it's warmer out.
Jim S.
Jim S.
12/09/2016 12:00:00 SA
Came home from an out of town trip to find our hot water heater died.  And of course we were expecting guests to stay with us later that day.  Called a number of hot water heater sales and installation businesses, all quoting pretty high prices and install days later.  Called AHWA and they quoted a great price and had a tech out within hours to install a new water heater.   Fidel was our tech and he was professional, courteous and very nice, as was everyone I dealt with at AHWA.  I am so glad I called them.
Basia B.
Basia B.
Jul 16, 2015
On Monday July 6th our AC started to trip a breaker and my husband knew right away it will be costly repair. I looked up Yelp and found this company with great reviews and Brad that everybody raved about. Called them up and requested someone to come look at the unit. Within 15 min got a call from Brad and he said he will be by the house around 4:00pm that day. Showed up 30 min early, assessed the issue correctly (husbands dad was in AC repair business for 35 years so we knew replacement will be better rather than fix the compressor and motor) Brad scheduled replacement next Monday but lend us owner's AC unit for a week so we would have cooling in a meantime. Louise's crew showed up next Monday 6:00am as schedules replacing both AC units. They worked 12.5 hours to get it done.

This company is amazing - honest, curious, knowledgable and hard working. Guys work hard and even clean after themselves. Prices are reasonable and work quality is amazing. Awesome customer service!!! Will use them again anytime.
Martin W.
Martin W.
03/06/2022 12:00:00 SA
They gave me the best rate which is $500 less than all other competitors for the exact same services. The technician provided very detailed info while installing the water heater. And taught me how to maintenance it every year.
John L.
John L.
Apr 19, 2016
After 15+ years of having the same water heater, it finally had a leakage and I immediately called American Home Water and Air. I was referred by a client of mine to call this company and I'm glad I saved the phone number. Their service was superb, very fast and friendly. After talking to a gentlemen over the phone for 15 mins, I was able to set up an appointment for the very next day to be installed. I was followed up by Geraldo who came on time and was very professional. Not only was he informative about the product being installed, but he was very quick and friendly. He was literally in and out by an hour. I cannot speak behalf on the price because I did not call around to ask for prices, that was how confident I was with this company. Overall, I would definitely do business with this company again and would recommend them to any friends or family. Excellent service!
J. M.
J. M.
Mar 29, 2017
Once a year, I have my filters changed in my RO system. My previous company went out of business, and I found American Home Water & Air. From the initial phone call to the tech that came out, they were very professional and knowlegeable. I am glad I found AHWA and would definitely recommend this company.
Magnus G.
Magnus G.
06/08/2022 12:00:00 SA
I was very disappointed that they promised an install and then didnt bother to check inventory in the week I sweated with no ac. Checked to confirm everything still on and was told yes, only to receive a call one day before install that ac was not in stock and they would update me in 2 weeks. I called another company and had install done the next day. I will not be using American Home Water and Air ever again.
Connie L.
Connie L.
Apr 3, 2020
I had a water softener, carbon filter, and RO system put in over a year ago and a water heater done in the last year. American Home Water & Air has been amazing in so many ways.

1. They often offer to show up same day. Example: my water heater was dead and leaking at 6 AM, they answered the phone at 7 AM (even though they open at 8) and I had the old water heater removed and a new one installed by 3 PM the same day for an incredibly reasonable price!
2. When I met with Bob to talk about my water softener, he was clear and up front with all aspects and reassured me he was not trying to sell me on anything. When I agreed to the quote on Thursday afternoon, they were there Friday morning to install and did a great job. It has been almost two years and I LOVE my water system - additionally, other servicemen I've had come over have commented on the quality of their work.
3. Finally, I have to give a shout out to Brenda who always answers when I have ridiculous questions before they open and always gets me all the right information. She lets me know exactly whats going on and is so understanding of my having to juggle work, a masters program, and my home water and air needs. To make things more complicated, I share my condo with my parents and coordinating with them, American Home Water & Air, and my work schedule can be challenging, and Brenda has been an absolute saint throughout it all (thank you!!).

In short, I recommend this company to anyone who has need of their services. My parents have worked with them as well and complain when I hint at using anyone else for anything remotely related to water, plumbing, AC or heat. Their prices are amazing, their servicemen are polite, knowledgeable, professional, and timely, and their office staff is knowledgeable, efficient, and friendly.

Thanks for making my life easier American Home Water and Air!
Kelly H.
Kelly H.
04/11/2023 12:00:00 SA
This is our go to company. We have only had to use them for maintenance but they've been on time, professional and knowledgeable. The only downside is they do try to upsell, but aren't super pushy about it.
Tom H.
Tom H.
Feb 22, 2021
Very very happy with the service I received from American Home Water & Air and my President water softener purchase/install. I received a prompt call from Fidel when he was in the area for my scheduled appointment and also he worked on the installation while I was out of town. Due to complexities with having to route a drain line through my garage wall and also a wire run for the electrical he called me several times and sent several pictures via text message to review exactly what location to install piping and also run wires. I arrived at my condo this week and was very pleased with the installation and also the clean-up after the job was completed. I would highly recommend Fidel and the team at American Home Water for any plumbing or HVAC related work. Super happy~
Robert H.
Robert H.
09/09/2015 12:00:00 SA
I came back to Phoenix a bit early this year to 104 degree weather and found one of my heat pumps wasn't pumping any heat out of our place!  I called up on Labor day and got an owner on the phone.  He asked if it was an emergency and offered to have somebody come out but I decided it could wait a day.  The next day a friendly tech came out and found we were low on coolant which caused the unit to freeze up (literally).  Our heat pumps are 26 years old and it would have been a perfect time for a scammer to hit us up for a new system but these guys are honest.  The tech said we could get another year or two out of our units.  He defrosted the unit, added some coolant and gave us a very reasonable bill.  Even took a look at the 2nd heat pump and topped it off for free.  Super service saved me a pile of cash - and when I mentioned Yelp I even got a discount.  Thanks guys!
Brittany M.
Brittany M.
6/26/2018
This company's customer service is top notch!  They are so helpful and treat you great for the lifetime of your products.  I have used them many times and cannot say enough good things!  I bought an AC unit, water heater and RO system through them and they all work perfectly!
Svetlana F.
Svetlana F.
Aug 9, 2018
Fantastic Service. Drew was a great technician. Didn't upsell, gave good advice and spent nearly 2 hours getting 2 very old AC units working as best they could for the rest of the summer.
Kristin B.
Kristin B.
Jul 29, 2015
Samantha's Darrin might not have been magic, but American Home Water & Air's is!
My AC quit and I called another repair shop... who said I'd need an entire new unit (to the tune of $8,700.) I called AHWA for a second opinion, and they sent out Darren who had it up and running again within an hour. It's great to find a company more interested in fixing things than selling you something. Professional, fast, and reasonably priced, these guys are my Go To when I need AC help from here on out!
Ally S.
Ally S.
03/05/2016 12:00:00 SA
We used AHWA to install a water softener in our home a few weeks ago. They were very professional and quick to come out to give us a quote, as well as to schedule an installation after we decided to use them. They were affordable compared to the other companies we received quotes from, and gave off a much better impression. They were also able to get us scheduled right away and come out on a Saturday so that it was convenient for us. Fidel and Javier did the installation and they were great! Very professional, worked quickly, and cleaned up when they were done. Everything looks very neat and well done, and we noticed a difference in the water right away. We are very satisfied and would use this company again in the future! Thank you!
Matt G.
Matt G.
Mar 26, 2018
Same day service, excellent installation, friendly and professional. Thanks Higi!

Called in the morning and water heater was installed that afternoon. Had a water heater that was installed less than 3 years ago under a home warranty by another company. It was leaking and still under warranty.

The previous company that installed it said I would have to go through the home warranty to get it repaired. The home warranty came when we purchased the house and we did not renew it. I've had home warranties twice now, and they are not worth the money. They either come out and bandage stuff to keep it limping along, or replace it with low quality equipment. The cost the company wanted to come out and look their water heater and possibly fix was almost as much as the replacement by American Home Water and Air.
Richard B.
Richard B.
7/31/2018
Had Brandan out to the house today to replace my R/O filters. As always, they were on time, courteous and cleaned up the work area. Another good experience.
LD M.
LD M.
Jul 9, 2018
These guys were great. Fixed what Chaz Roberts didn't a couple of months ago and didn't pressure me to get a new unit. Thanks!!!
Bridgette G.
Bridgette G.
Dec 28, 2017
They were excellently priced & professional to work with by phone... Did not try to hard sell me or create unnecessary urgency. They gave me all the info I needed to compare hot water heater replacement prices. When I called back to schedule they got me in same day and treated my tenants with courtesy & professionaism. I will definitely use them again and recommend them to friends & family.
Eli H.
Eli H.
2/16/2012
Wow, called them at 7am because my RO system was constantly running and they were able to come out that same morning and have my system installed before 10am!  I always see their sign on the side of the I-17 freeway near Deer Valley that has a special of $189 for a new system.  After speaking to them they recommend a higher quality system for $299, I was so pumped that they would come out same day I really didn't care about price.  I just didn't want to deal with it and the water we were wasting was bothering me.  They do not take credit cards....
Alex M.
Alex M.
2/25/2022
Recently moved into a new home that did not have a water softener system in place. I found this company via Yelp and response time and install time were incredible.

They came and went over options with me (putting water softener in the garage or outside) and there was no pressure to make a decision right away. I had a water softener installed at my previous house as well several years ago and it was much more expensive, so I was happy with the price that I was quoted. Discussed it with my wife and we went forward with the install. I was surprised to get an install n the same week as the quote. The tech arrived on time and did a great job. The install is clean looking and I look forward to cleaner clothes, dishes, and humans!
Eric S.
Eric S.
Feb 20, 2016
Professional service at an affordable price. We had around 4-5 companies come out and give the bid for installing a soft water loop, American Home Water and Air was the clear cut choice. Very happy with our unit, and the 10 year parts and labor warranty is the icing on the cake
MsAm3313 ..
MsAm3313 ..
Jun 11, 2020
I called AHW&P last week for a quote and they didn't gat back to me. What's the point of going through Yelp process of getting information, calling and asking for a call back, then no one does it?
Jon C.
Jon C.
Oct 1, 2016
This review is long over due. In the last 4 months I have had to replace both my air conditioning unit and my hot water heater. I chose American Home Water and Air based solely on Yelp reviews and I was not disappointed. On both projects, I have worked with Brad, who is very helpful, knowledgeable and a hell of a nice guy. He is on the AC side, but he was able to set up my Water Heater install for me. Angel was the installer on my Water Heater and was a very nice guy and super proficient. Their pricing is very fair and once my AC unit was installed, they deducted the initial service call from my bill which is a nice touch and although it was only a small amount, it made me feel better. I forgot the installers names on my AC unit by now, but there were 3 guys who took good care of my roof and inside the home when replacing my cold air returns and the thermostat. The thermostat is a Honeywell wifi version which is very helpful to be able to adjust it on my phone on my way home from work. Last thing, they showed up each occasion on time and placed courtesy calls when they were headed over. 5 Star company, give them a shot, the reviews are legit.
Bob E.
Bob E.
01/07/2022 12:00:00 SA
Just had new A/C and heating units put in and ducts cleaned. Excellent employees, workmanship and pricing. I have been using them for years for service on my old units and have never been disappointed. Employees are polite and well trained. I highly recommend this company. I originally started with them years ago because of their 5 star rating by a lot of reviewers.
Mark P.
Mark P.
Jan 31, 2017
Great service and fair pricing. The install guy Angel was great and answered all my questions. We love our new Water Softener.

The best thing - they accidentally overcharged me $45. Before I realized this mistake the install guy proactively called to apologize and said we would have a check within a few days. The check came 3 days later.

The entire process of dealing with American Home was awesome. The owner came to our house to give a quote and helped me figure out a solution for an unrelated plumbing issue. If you need any work done definitely give them a call!
Nicole G.
Nicole G.
05/08/2018 12:00:00 SA
Called to get a air check up and was told they are not accepting new customers right now. How nice, they have all these good reviews yet can't even come out for a new customer and just for a check up.
James S.
James S.
Sep 5, 2020
Friday before Labor Day weekend and our A/C starts leaking through the roof and blowing hot air. We report it to our home warranty. We have American Home Shield (no relation to American Home Water). They couldn't care less. They never called. It's record heat in Phoenix. So we called American Home Water and Air because we drive past it every day on the I17. 6AM Saturday on Labor Day weekend we call American Home Water and Air. They answer the phone and I'm talking to Marc the on call tech in minutes. Later that morning he's at our house checking and repairing our air conditioning system. It's fixed. Great customer service. Prompt customer service. Thank you for helping us out. Marc did a great job.
Sen L.
Sen L.
08/11/2015 12:00:00 SA
AC had issues with no cold air coming out, contacted them yesterday and was replied quickly and got set up with a tech the following day. Was very happy with the service, Darren was very helpful and explained everything. Ended up getting the yearly maintenance plan for 20% off all repairs (included this one) so it kinda paid for itself. Unfortunately did not see the 5% off yelpers ahead of time, only saw it when I was ready to write the review. (Darren offer it even though I told him I found the company on yelp when we met. ) I'm definitely a fan and a happy customer, quick service, helpful tech, reasonable price, just a little salty about not getting the 5% :P
Update: was told the discounts cannot be combined so no stars are taken off, again they are great!
F J.
F J.
Sep 1, 2022
Tim came twice to fix our AC. He is very professional and knowledgeable. I highly recommend him.
Karilin H.
Karilin H.
01/04/2014 12:00:00 SA
When we bought our water softener 2 years ago (a refurbished unit) I did my research online and selected American Home Water.  Next day install was neat, clean and professionally done.  Later that day a minor seep appeared on the controller unit, I called, it was repaired that afternoon.  Recently had major leaking issues develop...water running out the back of the garage.  I emailed AHW on the evening of January 1st asking them to arrange with our tenants to get in to fix it.  AHW phoned 4 times the next day to make contact and arranged an appointment for Jan 3rd to ascertain the problem. On the morning of Saturday Jan 4 I received a call from Tom at AHW that the tank had multiple leaks and would be replaced today at no cost, full parts and labor covered.

I am writing this review to compliment the service we have received.  At every step of our relations it has been exemplary.  Products fail...it happens.  The measure of a company is how they respond.  I could not be more pleased.
DR P.
DR P.
3/21/2017
Little over 8 years old water heater started leaking on March 14th at night. I called American Home Water and Air at 7:45 am to see if they could install brand new water heater by the end of the day. Angel came out as promised (between 2:30-4:30) and installed it within a timely manner. He did an amazing job. Highly recommended and will use this company in future.
John C.
John C.
2/27/2016
Save yourself from the time and effort of shopping around and just go with these guys. I called several other companies, had their representatives try to sell me on their overpriced products and installation charges (water softener and rev osmosis filter), and wasted so much time before going with American. Knowledgable, honest, and amazing workmanship. Go with American!
Dustin H.
Dustin H.
6/17/2017
Great company and great service. I got four quotes to replace my heart pump AC and they were the lowest by over a thousand dollars from the highest. I got a trane and it is amazing. Highly recommended company.
Jen F.
Jen F.
7/20/2021
Good and fast service! AC went out during non-business hours and they were still very responsive and got it fixed just about 2 hours after my initial call to them.
Richard S.
Richard S.
Apr 1, 2017
Used this company for my new house on the recommendation of my realtor. The owner Tom Atkinson showed up the day after I called him, provided us the options and pricing for both a water softener system and reverse osmosis system for drinking water, fully explained the alternatives, and was low pressure. We decided to buy right away because he's been in business for more than 30 years and comes across as honest and trustworthy. We did not shop around because his pricing seemed reasonable. The installer Angel came when scheduled, seemed very capable, left our house as clean as he found it and thoroughly explained the operation of both systems. Based on our initiative experience I recommend these folks.
Jamie C.
Jamie C.
07/08/2016 12:00:00 SA
We recently bought a 5-ton Trane A/C unit from American Home Water and Air.  Fantastic company!  Crew arrived on time and finished the job in a professional and efficient manner.  Price was very fair and the company went above and beyond to make sure we were satisfied.  In addition, the techs are very knowledgeable and honest.  I highly recommend their services.
Rachel W.
Rachel W.
Nov 14, 2022
We had them come out to do a duct cleaning and one of the techs noticed there was rust in our duct, turns out our coil was rusted through. We got new a/c systems installed. They were great!
Ben S.
Ben S.
7/14/2017
After some back and forth with one of the owners, I feel that the situation has been resolved. I understand running a business is difficult, especially went you can't do everything yourself. The owner ultimately apologized and promised that he would use this experience as a teaching moment for the tech that came to our house. That's really all I was hoping for. We're all good.
Kelly H.
Kelly H.
Apr 11, 2023
This is our go to company. We have only had to use them for maintenance but they've been on time, professional and knowledgeable. The only downside is they do try to upsell, but aren't super pushy about it.
Ted A.
Ted A.
06/08/2018 12:00:00 SA
I live in San Diego and my elderly Mother called me with an emergency with her air conditioning.  As I help her with all of her issues, I wanted to get this fixed right away as her house was hot and she was uncomfortable.

I called American Home Water and Air and they were able to get Drew out to her home right away.  The problem was the main blower motor and they had to source the part and then install it.  Drew was great!  I could tell by our regular communication that he really cares and this gave me comfort that he understood my Mother's limitations and that he would do all he could to help.  He went above and beyond and I am grateful for all he did.  I was very pleased with the service with this company and would not hesitate to recommend them!
Rodney B.
Rodney B.
Jun 22, 2017
Called and the person I spoke with sounded like he was being bothered. Was more anxious to try and get off the phone than answer any questions.
Linda C.
Linda C.
Nov 30, 2020
AHW&A installed a new air conditioner and were paid cash, so it seems they care nothing for what happened to me. Their workmen disabled my swamp cooler and left it with the top off and the water jets pointed up into the air. I have no idea why they would do that except that I complained when the air conditioner unit they ordered was hours late and they had taken the other unit out. It was 119 degrees. You think they could plan to Not disable the working unit until the new one as at last here on the ground. So I guess in retribution, their crew decided it would be good to disable my swamp cooler when they had no business even touching it. I had to hire someone to climb up on my 2nd story roof and that is what they had done. Left it open to the sun and bent the water jet up, on purpose, Just to be mean? I don't know. After at least 4 texts and as many calls, I finally got a promise from Samantha that they cared and would call me by the end of the day. NOT! No one has called or written or cared. This is incredibly upsetting and insulting to me. I WISH I COULD STOP PAYMENT. BET THEY WOULD BE IN TOUCH THEN.
Leslie S.
Leslie S.
12/24/2014
This is my third experience with AHW. They go out of their way to provide excellent service. They are prompt and courteous. They get the job done right the first time. I have called them at weird hours and they have arranged times with me and bent over backwards to accommodate my schedule. Higinio has been to my house 2 times and has been excellent. the first time he installed a hot water heater that had exploded with a new one and this time repaired my salt system. He is fantastic and although I got caught in traffic and it was after hours he stayed to get it done.

The prices are always right on, and in this market to have a company that cares and is prompt and thorough is a great thing. I found them quite by accident when I had an emergency need and now I would never use anyone else. They are responsive and personable.

Thanks AHWS!
Jenna K.
Jenna K.
Apr 23, 2021
We needed a water softener replaced and asked around for quotes. They responded quickly and were one of the more reasonable quotes. We were scheduled for the next week and even got a notification when the technician was on his way so we could track it. He worked for a while out there and explained the system to us at the end. It was a good visit from Gerardo and he wore a mask and made us feel taken care of. They are quick to respond online as well which is an added bonus. Good company and would recommend to anyone.
JJ W.
JJ W.
05/08/2018 12:00:00 SA
Hey, just to save you some time! They don't service indoor and outdoor air units UNLESS they're both on the ground floor. Because they don't train their employees to safely reach heights above one story homes. For a hot minute I didn't think she was serious.

My bad, I didn't realize using a ladder safely was a rigorous training process.

Update 5/10/18: The owner of this company has responded THREE times since my initial review, huffing and puffing about my gripe about ladders. And now he's changed his tune and is calling me a competitor out to tarnish his name! Sorry to shoot your conspiracy theory down but I'm just a measly home owner. But Tom, you should definitely hire a customer service rep. bc your comments are doing your business a disservice.
Linda H.
Linda H.
Mar 24, 2017
Found on YELP and called for first-time A/C check up. Very impressed with company's integrity and reliability. Stan was the knowledgeable tech, and took time to honestly answer my questions. No sales pitches, inflated prices, dishonesty, etc. As a fairly new resident to AZ, this was a unique and unexpected experience! So glad to have found American Home Water & Air. Plan to stay with this company for all needed plumbing, heating and a/c services in the future. Thank you!
Steve A.
Steve A.
4/25/2018
Water heater in the garage burst on a Sunday, so I called that same day. Wasn't sure anyone would answer in the afternoon on a Sunday. Since I used American Home Water and Air once before for service on my whole home water softener/conditioner, and had a very good experience, this was the first place I called. Phone was answered by a friendly, professional and knowledgeable guy. He asked a couple questions and gave me an exact, out the door quote. I told him since he was my first call, I wanted to make a few other calls to ensure the quote was competitive. He said no problem, he totally understood and if we wanted to have it replaced tomorrow (Monday), they open at 6am and they would definitely fit me in. Nice!

Turns out. The quote was well below (by about $200) the other 3 places I subsequently called. I called back that same night (Sunday) and left a voice mail message that I'd like to have the water heater replaced the next day (Monday) and asked if they could call me at 7:30am to schedule. Sure enough, 7:30am the next morning (Monday) and Tom calls to schedule. Perfect! He asked me for the dimensions of the tank and asked if I'd send him a few pictures to his personal cell number so he could be sure his guys had everything they needed. He scheduled me for between 11:30am and 1:30pm that day. He gave me a quote, and unlike so many other companies that would have provided a different number from the quote I received the night before, it was exactly what the guy from the night before had quoted me, perfect! I asked Tom for a small favor, I was waiting for a replacement credit card which was en-route to me and asked if I could have the water heater replaced as scheduled and call the office in 3 days with the new card number once I got it. Man, I sound pushy, right? Just a decent guy trying to be totally honest and up-front. Well, so is Tom. He said no problem, just call us with the card number when it arrives. Unreal, very cool!

Gets better, the 2 techs showed up 20 minutes EARLY, totally knew their stuff and in less than an hour had the old water heater out and gone, the new one in and better plumbed than the last one and were out of there. Hot water back-on in less than an hour later. Not a penny out of my pocket at the time. Fortunately, my replacement credit card also showed up early, the next day, so I immediately called and paid my bill. Office staff was super friendly. Done and done.

I could not expect more from a company to be honest. From my initial call on a Sunday afternoon answered by a friendly, knowledgeable guy, provided an accurate and super competitive quote, Tom calling right on time and scheduled us for that same morning, a matching quote with no surprises, techs showing up early, a day delay in payment as we waited for my replacement card and overall outstanding service. If more American companies were like this, every consumer everywhere would be a thousand times happier. I genuinely wish I could find other types of companies that take care of their customers like American Water and Air does - I'd use them all.

Wondering if you should give American Home Water and Air your business? Don't wonder. Don't wait. You won't regret it. There is a reason their reviews are so good. I'm picky and I will use them for any service I need - they're great!
Lauren B.
Lauren B.
8/16/2015
Our AC broke few weeks ago. It was running but cold air was not coming out of the vents. Reading about it online we figured out it was probably the loss of the refrigerant (Freon/R22). It was getting to 90 degree inside the home and we didn't want to cave in and just call the first AC repair company that came up in Google search. We did some searching around and found American Home Water and Air with really good reviews. We decided to give them a call.

I scheduled the service call for a weekday afternoon and Brad, the service person, was right on time. He confirmed what we feared - a leak and out of freon in our compressor unit. Now, filling up the freon and finding the leak would've cost us about 10-20% of getting a new
AC and we already knew our current AC unit was on its last leg so we decided to go with the new installation. Brad was helpful, actually incredibly helpful, in having all our questions answered on a new installation. He gave us a quote for a new unit. We told him we'd call
him in couple hours to finalize it because I was still skeptical with spending a lot of money on our first call to a HVAC company based on Yelp reviews.

I called approximately 6 companies around the valley to get their quote for the same exact specs as the one American Air gave me and American beat everyone else by at least 15% margin. So we called Brad couple hours later and asked to get the new unit setup. Unfortunately he told us it couldn't be done until 3 days later but he helped us getting our current AC working until then which was life saving.

Few days later, couple guys named Rick and Dan rolled around early morning to get the new installation setup. It was an all day installation but they were pretty fast and had the AC switched on around 2.30PM and everything cleaned out and out the door by 4PM. Both were very professional and wasted zero time while setting everything up. I had few more questions on the installation, warranty, maintenance etc and they were patient enough to explain everything.

All in all, I had a really pleasant experience dealing with American Air - right from my first service call scheduling to the final sign-off on the installation. These guys don't push any services that you need to buy. They suggested certain products/enhancements but didn't aggressively push anything down your throat which was pretty nice. They treat you as an intelligent customer and level with you instead of scamming you. You could never go wrong hiring American Air, at least for the HVAC stuff.
Susan I.
Susan I.
12/07/2017 12:00:00 SA
Fast and neat service at a reasonable price.  Technicians were polite and professional. I  would recommend.
Patrick F.
Patrick F.
Jan 6, 2017
I went with this company based on the Yelp reviews and am glad I did. I called Thursday afternoon and got a price on a water softener and told them to do it. He said they would come out Friday between 11:00 and 1:00. Installer called at 10:30 and was at the house at 11:00. Job completed by 12:30. Fast and professional. Based on the reviews, his performance and look of the unit, I am quite confident. I would highly recommend this company.
Nikki M.
Nikki M.
Jun 30, 2017
Amazing and fast service!! We have been using American Home Water and Air for a couple of years now and are so pleased with the honest service they provide. Mike is one of the best techs I have ever dealt with. His professionalism is TOP NOTCH!
Helen T.
Helen T.
12/20/2015
We are very please with this AHWA company. They're a great team every one of the workman was nice and they'll answer all your questions, after we have installed the AC System, ours house really have a clean smelling air, my husband and I was very surprised, we both were very happy, it's just we don't have any pet in home but you still can tell the air was different from before, you can tell it right the way, we will recommend to all ours friend and to whoever reading these reviews! Thank you to AHWA giving us such a great confidence to their job, by the way they're on time to be at your front door as they said they would! They're trust worthy company, so far so good we are pleased with their work!
Craig H.
Craig H.
Sep 6, 2023
We have a duel HVAC house so when the first one died after 24 yrs they replaced that system. Confident with the install they did the first time, we had them come out and replace the second one that the condenser coils rusted out and leaked all over the ceiling. They gave us several option including fixing up the old one. Doing a quick research on the equipment they quoted us, it was on par with other companies so that was great to see. They did the install in one day and the following day a QC tech comes to the house and looks over the work done. Great job answering all our questions. Thank you!
Mike M.
Mike M.
Mar 25, 2023
American Home had great customer service and Michelle, the sales rep, answered all the questions I had about their systems. Higi, the technician, was very professional and installed the systems in a few hours.

All their prices are on the website. Michelle also sent me an estimate before any work began.

Here's my final cost break down:

Pre-Run Iceline Sleeve: $45

Drill Granite or Quartz for RO install.: $100

Faucet Upgrade Level 3 (I went with the 888 in brushed nickel) : $85

56K PRESIDENT WATER SOFTENER: $1,895

BIG BLUE WATER FILTER: $350

6 STAGE ALKALINE REVERSE OSMOSIS: $675

The total, parts and labor, was $3150.
K. S.
K. S.
7/19/2016
I called and got a visit the following day for my estimate.  I scheduled the work for 3 weeks later.  They promptly showed up. Fidel and Javier did a quick and non-intrusive job of installing our water softener.  They explained the system before leaving. Their prices beat the other 2-3 companies I contacted.  Enjoyed the Yelp discount and ability to make 3 payments.
Ron S.
Ron S.
11/05/2016 12:00:00 SA
Angel & Daniel came to my home to fix my hot water heater and did a perfect professional job. I am a contractor myself and I know a good tradesman when I see one. For a professional installation at a great price use this company
Rachel M.
Rachel M.
6/28/2021
These guys were great! Super quick to schedule me and so helpful when they arrived. They got me in so much faster than other companies we had called. Will use them again!
Mike R.
Mike R.
Jul 9, 2020
Well, after 20 years it was time to replace my old water softener. I referenced Yelp to find the right company. That Company was American Home, Water & Air. I was not disappointed. The office staff was friendly and had me in the schedule right away. Before they arrived, I received a text saying that they were on the way. Not only that, but I was given the service persons name and photo. The notification even allowed me to track his vehicle. Fidel arrived right on schedule and wore his mask the entire visit. I appreciated that. I am a stickler for jobs being perfect. Fidel did just that. In about an hour I had my new water softener perfectly, cleanly and professionally installed. The only con was that there was no secure way to pay with my card. I had to give all my card info to the Technician. A machine might be more secure. American Home, Water & Air gets an A+ from me. It's nice to find a company that you completely trust. I will use them again for any water conditioner or AC needs. Thanks folks!
Mike S.
Mike S.
10/12/2018 12:00:00 SA
My A/C went out in the middle of the night and I was concerned as I have an older dog. I can put up with heat for a few days, but given dogs cant sweat like people do I was afraid he might get too hot. Luckily I have a window A/C and was able to keep him in the same room while trying to get my system repaired. I originally contacted another company to come out and fix my problem. The company said they would be out between 3 and 5. At 5:05 i got a call stating their tech was running behind but would give me a call shortly. To condense the story, after 5 calls and it becoming 11:30 at night i decided to give up hope on that company. At work the next day I called American Home Water and Air and was told that they would have a tech call me as soon as he was available to discuss a time that worked for me. In less than 5 minutes after my call with the customer service associate the tech called and asked if between 12 and 1 would work. I told him i wouldnt be home until around 2 as I was at work. He said no problem would between 2 and 3 be better, which of course i agreed to. By 2:05 he arrived and had an excellent attitude. By 2:30 he had my system repaired and I once again have a working system. Id like to say thank you to Drew for being professional as well as punctual, and thank you to American Home Water and Air for restoring my faith in a companies integrity. Had I known their level of service and responsiveness before hand, I would have never called the other company in the first place. Save yourself frustration and go with these guys I promise you will not regret it.
Ross R.
Ross R.
07/10/2017 12:00:00 SA
I used to do all of these type repairs myself. However, I was injured in the line of duty several years ago and have to bring in repair persons as I no longer able to even climb a ladder.
I called another company at 8 pm Thursday night. Their tech called back about an hour later and said he was busy for the next few hours, but would call and let me know when he could come. I was up until 3 am waiting, and no call. The other company's office rep called around 6:30 AM and told me they could have someone here between 1 and 3. At 3:45 pm, still no call or repairman.
So, I called American Home Water and Air. The repairman called me 10 minutes later, and told me he would be at my home in about 45 minutes (he was coming from across town.
Mike, the repair man showed up in 35 minutes, found the issue, and told me he could have it running in about ten minutes, which he did.
Not only did Mike make the repair (blown fuse), he checked the entire system to make sure everything was running as it was supposed to.
The other company I had called the night before showed up (about an hour late) after I got off the phone with Mike, I told them since they were so late, they .
Mike did an incredible job, didn't try to sell me anything, he even told me if I had extra fuses on hand, he could save me almost $100.00 on the repair. I will have extra fuses on hand from now on.
Bottom line, I would use American Home Water and Air for my AC/Water needs from now on. And I would recommend them to anyone needing service. And it is VERY hard to earn my trust.
Harry L.
Harry L.
04/02/2022 12:00:00 SA
Excellent and professional service! I hired the company to replace my water heater. Jorge arrived on time and did just in 1.5 hours.
Yi T.
Yi T.
Jan 18, 2022
We are happy with the water softener installed by American home water & air. they sent a text when the technician on his way also included the technician's photo let you know who is coming to your house , this is so cool. And my technician Jorge he is friendly and professional, we will definitely recommend to families and friends !!!
Vikki R.
Vikki R.
07/01/2018 12:00:00 SA
I am removing my comments from my original 1 Star review due to Tom A (owner) and his wife posting negative comments on my employers Yelp page. My employer has nothing to do with the customer service or experience I had personally with American Home Water and Air.  I'm unsure how Tom A found out where I work but, I believe the negative reviews were in retaliation to my 1 Star review. Yelp reviews are for customers who have experienced a REAL CUSTOMER experience which, I did.

My employer contacted Tom A concerning the 2 negative reviews posted by Tom A and his wife. Tom A agreed to remove the two false/fake reviews if I remove my review. Why would he negotiate this with my employer? I attempt to have Tom A's review removed by contacting the BBB, unfortunately they do not assist with an issue like this.  So, begrudgingly, I removed my comments posted for AHWA and out of respect for my employer.  I feel Tom A's reviews were unfair and without merit. This does NOT negate the negative experiences I had with AHWA.  

Tom A recently commented on this review with regards to my employers reviews he posted: I have removed that review, because I promised her boss that I would., and I keep my promises. Now he has added a new negative review to my employers Google review page! PHOTO ADDED.  I am changing my review back to 1 star. He has accused me in his comments of being a deranged person/nut, rude, vindictive, a viper and now says I have emotional problems.  Tom A got had his feelings hurt and has not realized you cannot make every customer happy.  As you have commented, American Home has been in business for 33 years with over 60,000 customers. Those are good stats! Just be warned If you post a negative review, Tom A may find out who your employer is and post negative reviews attempting to disgrace YOU.
Sharon J.
Sharon J.
Feb 13, 2018
We are a first time customer and have nothing but great things to say.
Walked out to garage on Sunday to a leaking water heater. Found AHWA. Called Tom Knapp. He answered my call immediately, asked questions about current set-up and unit.
I had pricing within 15 minutes.
On Monday morning, I received a call from Angel (technician) @ 8:15 letting me know he was on the way. Installation was swift and flawless. Angel and Gerardo were extremely professional, respectful and knowledgeable.
My unfortunate experience was turned around in less than 24 hours.
AWHA has clearly mastered all levels of customer service - responsiveness, professionalism, knowledge, very fair and competitive pricing.
I'm happy I can help their 5-star rating continue.
Lori V.
Lori V.
02/05/2018 12:00:00 SA
Very personable, professional and efficient staff.  And the owner was very helpful in deciding which water softener to buy.  No upselling.  The softener we bought was installed the same day, and fit very well in the space alotted.  Reasonably priced.
Al S.
Al S.
Jun 13, 2018
Amazing service. Came home to a dead ac unit. Called at 6 PM and the AC was repaired and running by 7:15 PM. Did not try to upsell me anything, the price was fair and the tech even took the time to explain how everything worked.
My units will need replacement soon and these guys will be at the top of my list for that.
Thank you!
Ann A.
Ann A.
Apr 19, 2023
STAY AWAY!!!!! THEY FLOODED MY KITCHEN AND DID NOT TAKE RESPONSIBILITY!!

Their tech Jorge Mora tried to troubleshoot a faucet hookup. Our issue was low water pressure with an electrical faucet. After he left, then faucet massively leaked. I was not home when it happened and my kitchen flooded.

Field supervisor Fidel Sanchez came promptly, took several pictures, told me they did not cause the leak and they could not work on it.

Our custom cabinets under and on both sides of the sink are soaked. Water got below the cabinets so to avoid mold issues we are going to need to tear out 5-year old custom cabinets. Our wood floor is soaked, warped, and the varnish is destroyed.

I spoke with their headquarters and they are loyal to the first tech Jorge Mora who said he did not touch the area that is leaking.

BEFORE AMERICAN HOME WATER & AIR: the water pressure of my kitchen faucet was low.

AFTER AMERICAN HOME WATER & AIR: my kitchen faucet has a massive and active leak. My kitchen flooded. My wood floors are destroyed. My custom cabinets are ruined and need to be completely replaced.

After the appointment with Fidel, I called the American Home & Water HQ one more time to give them the chance to do the right thing. They did not do that. The issue here is about more than incompetent field reps.

STAY AWAY!!!

For fun, Jorge Mora's brilliant recommendation to fix my kitchen sink faucet water pressure was to replace the GFI outlet under my sink with a normal outlet. If anyone reading this review knows anything about electricity and water, you know how ridiculous that recommendation is. We have had multiple bad experiences with untrained or undertrained American Home Water & Air field reps.

STAY AWAY.

Now...off to find a company that can repair the leak, a company that can rip out the ruined custom cabinets, a company that can make new cabinets, and a company that can replace my ruined hardwood floors.
James S.
James S.
05/01/2020 12:00:00 SA
The reviews led me to them and the service will have me coming back!

Routine check-up on my air conditioners for the house...someone told me it may get hot this summer.  Some changes in ownership with a past company I used and needed to look for someone new.  Set-up the appointment which went smoothly with a reasonable two hour window.  Day of the appointment received a call from the scheduled tech Tomas, if he could come about a half hour earlier, which was nice and received the text confirmation he was on his way when I agreed.  

When he got here he checked with me again what was needed and we went over what would be checked.  He let me know on some rust on a motor, but nothing needed to be done at the moment, looked at my duct work and condensation drain parts in the attic which I had concern with as well as part of the inspection/check which turned out fine.  

Afterwards Tomas made recommendations along with the questions I had on other work and let me know he would send me email quotes.  The GREAT part is at no time did i fell any kind of pressure or upsell.  I am sure we have all had that experience with some companies in the past where the check-up turns into a high pressure sales call...they suck.   Tomas was patient with my questions and did not make me feel that he was done and on his way.

The experience will definitely have me coming back and I felt the price and service were definitely first rate. Thanks Tomas!
Gabriela B.
Gabriela B.
May 9, 2018
My home warranty denied the claim for my water heater because the tank was leaking and it was not covered. After calling several vendors about a a new water heater, I decided to go with American Home Water & Air because they answered their phone, and Tom Atkinson, one of the owners, came out personally to gave me a quote better than others. I told him I remember the sign for AHW while driving on I-17, just before Bell rd. Higi, the installer showed up on time, and left the place clean and tidy.
I highly recommend them for any of your water heater needs.
Nick S.
Nick S.
Aug 3, 2021
We had a new pair of AC units with matching furnaces installed mid March 2021. This was after waiting weeks past the expected install date for the units to arrive with little update unless I called. While this was a bit understandable due to the world events at the time, it is now August 2021 and we are still waiting for our system to be 1) inspected after the 2 week waiting period and our thermostats to be installed. We have cooling and the new units cool really well but our system needed a modification for the heat to function. We were initially told a few weeks and things would be complete. Again, I understand parts taking some time, but the company has simply sucked at responding to phone calls or calling back with updates when requested. I had to call 3 times over 2 weeks recently to learn of the latest delay on our thermostats after being told I would get a call back the same day. The price and initial customer service were good; but the follow-up and ability to complete the job have been lacking. I will update if our system is ever completed.
Jeff L.
Jeff L.
Feb 21, 2022
Our water heater was about 12 years old and started to not work properly, so I had time to get some quotes. I contacted American Home Water through Yelp and they were prompt with a response. Had a person out in a few days. I had also researched water heaters and the general consensus is that there are 3 brands that are considered top of the line, the 2 top ones are Bradford White and AO Smith, and the third is Rheems. American Home Water has Bradford White. They quoted me the price out the door and that is exactly what I was charged. No hidden fees. They scheduled the installation, the installer was on-time and friendly, seemed to take pride in his job. I would recommend this company.
Katharine C.
Katharine C.
10/23/2018
Had American Home and Water install a water softener today. The technician, Junior, was very professional and did a nice job. He was on time and cleaned up after he was done. Very satisfied with the service. Thanks Junior!
Beverly G.
Beverly G.
Apr 6, 2018
My AC was making a weird sound and wasn't cooling. I have a warranty for this with another company and the repair tech they sent quoted me $2100 for a bad compressor. So of course I wanted a second opinion and called AHWA. Bill came out and found that it's just a dead capacitor; $205 total. The AC is now working and I'm not as grouchy. I trust AHWA and will always call them for my AC needs.

Fun Fact: I understand that their techs don't work for commission and don't upsell customers; they are paid a fair wage and are not overworked.
Layne D.
Layne D.
05/06/2020 12:00:00 SA
After moving into a new place, we needed to have someone come check out our air conditioner to see what shape it was in and make recommendations with summer fast approaching. American Home Water and Air makes it easy since you can request a quote on yelp. A few messages later and an appointment was scheduled for a check up, priced at 79.95.

I got a text that the technician Joe was on the way and a tracker to make sure we were ready. They also send a photo of your technician so you know it's them. Love it!

Joe was so friendly and explained things so they made sense without being condescending. He was fast, efficient and helpful. Joe diagnosed our unit and provided us with an estimate for the items he recommended replacing, plus a copy of the things he tested and the results.

Since the visit was in the middle of the coronavirus outbreak, Joe came equipped with a mask and gloves and kept his distance when he had to come inside briefly to adjust our thermostat and check out another question we had regarding our vents. After that he spent time with our unit on the roof and wrapped up the visit.

I would definitely recommend American Home Water and Air for your AC needs. We will definitely be using them for ours! Thanks AHWA!
Sherrie H.
Sherrie H.
Jun 22, 2020
I just used American home water and air to come out to fix my air conditioning. It was making a loud noise which was what my service call was for. Mack arrived and was very professional and friendly. After inspecting the unit he reported back that the capacitor was not working properly and needed to be replaced at a cost of $305. I asked what about the noise it was making and he said it was probably the duct work making the noise so I said I will climb up in the attic and check it out. I told him to go ahead and replace the capacitor as I considered that maintenance even though it seemed extremely expensive. I work from home so I don't want to take a chance and have my air conditioning go out. He completed the work and left. About three hours later the air conditioner starts to make an even louder noise and keep in mind the noise was never repaired he told me it was the duct work. I climbed up into the attic to check for the noise. I get up in the attic and there's no noise coming from the duck work. So I called Mack back tell him that it's even louder than before and he says he will come back out. Upon Macks arrival he goes up on the roof and reinspects the AC unit and tells me it is the squirrel cage and that it needs to be replaced of course I ask how much will that cost? He replies that is going to be another $500 which I thought wow that is really expensive! I then asked Mack can you do any better than that on the price? And he immediately says no.But again I work from home so I need my air conditioning here in Phoenix when it is 110° so I tell him to order the part. I then start to call other companies to find out what it will cost to have the same repair done. I find out I can get it done for considerably less than what I was quoted. Now let me just say I don't mind paying for quality work at a reasonable price but when I get the perception that I am being taken advantage of that does not sit well with me. I do some research and find out that the capacitor that was changed and cost me $305 cost less than $20 so I have now paid $285 for a technician to climb on the roof remove a panel spent 20 minutes reviewing my AC unit and another 20 minutes replacing the capacitor in total he has been here for just about an hour at a rate of $285 an hour and hasn't repaired the noise which is what my original service call was for. I did some additional research on the squirrel cage aka blower wheel that needs to be replaced and found that even at retail this costs between $100 and $215 which would not be their cost. So once again in my opinion they are trying to overcharge. I don't know of any AC techs in the valley that make even $100 an hour. Don't get me wrong I know they have overhead but let's just say it takes him two hours to remove and install the new blower wheel and the cost of the part that's still only $400 even with overhead. I personally will never use this company again and as a person who works in the Multifamily industry I will also let all of my industry partners know not to use this company. I strongly suggest you do your research before reaching out to them.

Update: Well here it is 8 days later still no response from this company. Stay away from them they will rip you off!
Don W.
Don W.
04/11/2017 12:00:00 SA
This is a little late, but I thought I had already left a review. Last summer I called and spoke to Tom on a Saturday trying to get a quote for a water softener. He came out the next day and gave me a quote, which was much cheaper than the other two quotes I had already gotten. What I liked about Tom was he showed me the options and didn't try to sell me anything. The work his guys did was very professional and we are very happy with the product. We even had them replace the RO system. I would highly recommend them!
Roland R.
Roland R.
09/10/2022 12:00:00 SA
Nothing but good things to say on both the plumbing and HVAC front so far. I got a water softener and the big blue. And they do my HVAC maintenance. They've been responsive on all our needs, even if for quick advice over the phone. Last tech who was here, Leo, was friendly and informative.
Beth B.
Beth B.
Jul 10, 2022
I have had only positive experiences with the folks who have come out to service my AC unit. They are easy to work with to schedule an appointment, communicate well and are super friendly.
Roxann F.
Roxann F.
11/14/2017
Our water heater went out yesterday afternoon. Leaking all over the place. We had to shut the water off to the entire house. Went down to American Home Water and Air to get a ball park figure on replacing the unit. Paul was very helpful, he let us know they could come out the next day to replace everything.  This morning I called the office number at 6:30AM by 8:30AM the guys were here to install the new water heater. They were done by 10:30!! They were very efficient and polite. They cleaned up the area before they left and made sure everything was working correctly. I highly recommend American Home Water and Air. I paid the amount that was quoted, no unexpected charges after the install. Wonderful Job!
Rob A.
Rob A.
Aug 7, 2020
This company is my go-to place for air,water softener,RO, hot eater heater. Just moved in to our new home and wanted these systems inspected and maintained because the owner did not have any other information and I did not want to rely on the inspection reports (these guys are a joke... Would rather have individual trades people to examine the above systems). This company is fair professional efficient knowledgeable! These are the guys you want! Thank you so much. Higi and Mack are AWESOME!
Jimmy L.
Jimmy L.
Sep 10, 2017
I can't say enough about this company. My hot water tank blew around 5 AM, and I thought it would be days before I could get someone out. I checked a few reviews on Yelp and made the call around 6 AM expecting to leave a message, but to my surprise someone answered !!!!

I couldn't believe it. He asked a few questions about the size, where the tank was located, and he said he would have someone there before noon.....and they did.

And most surprising the price was FAR below what I was expecting. Hundreds less than the tank I replaced at another house just two years ago.
Steve Y.
Steve Y.
07/04/2018 12:00:00 SA
This company has saved us twice this summer. Both our AC's had the capacitor fail about a month apart. American home water and AC were a pleasure to deal with and fit us into their busy schedule. The technician was knowledgeable , courteous and honest. Only fixing what was needed and gave a very insightful review of our AC system.
Shannon M.
Shannon M.
7/15/2019
Today was my 3rd experience with this company.  Always ethical and we are back to a cool house.  They don't gouge or upcharge.  Servicemen are kind, informative and respectful.  Always my first call for AC issues
James B.
James B.
1/29/2018
Nate came by to help us out with our reverse osmosis system, which wasn't working.

Nate diagnosed the problem in 5 minutes, sold me the filter and faucet parts to repair the system myself (they aren't allowed to touch electronically managed systems from some providers), and showed me how to do it. Thanks to Nate's help and some youtube, I got it fixed in about half an hour.

What I really appreciated was that Nate cared about solving the customer's problem first and foremost. This is the kind of attitude that wins customer loyalty.
Rich S.
Rich S.
Feb 16, 2021
From the friendly folks I talked with over the phone to schedule appts. and Joe Smith who provided my in home estimate to remove and replace my complete HVAC system to Sean Lapre and his install crew, this was truly a professional experience. Put this alongside their top rated Trane equipment with a price that easily beat the competition and how can you go wrong? I would highly recommend.
Aaron L.
Aaron L.
12/28/2016
This company has the best customer service, products, installation and prices. We used them to install a new water softener and reverse osmosis system. They did an amazing job and we have high quality water.
Kimberlee S.
Kimberlee S.
7/17/2018
We have been using them for 5 1/2 years. We have a large soft water machine and a reverse osmosis system. They are so professional, honest, on time and reliable. Higi who came to our house for a service call the other day is fabulous. So knowledgeable and has been with company for years. If you have a question or a problem the owner will answer the phone in the middle of the night for an EMERGENCY. A++++ company. My husband is in real estate and always tells his clients about them. Thank you for the great service.
Kimberlee S.
Dave R.
Dave R.
8/29/2019
Absolutely the best HVAC company in the Valley. I had my entire heat pump system replaced and these guys did amazing work. We all know that your system is only as good as the installation and American Home Water and Air has the best of the best techs working for them. Thank you Jason, Jeff, and the entire installation team for such an amazing experience.  The HVAC Director, Brad, is as honest as they come. If you are looking to have your system replaced or repaired don't use anybody but them.
Carol F.
Carol F.
Jul 1, 2018
We just used American Home Water & Air to install a water softener at my parent's house. Not only were they very efficient in organizing the appointment, they were also very prompt. Junior was our technician. He was very conscientious, explained everything about the system, and even ensured that the unit and surrounding space were clean before he left. Thank you!
Jeff H.
Jeff H.
7/31/2021
We had a split water filter housing on our main supply water filter, we needed help on a Saturday and they were able to call back asap and help us out of a jam. They met us at their shop and we were able to get everything we need to get us up and running. We would for sure recommend them.
Ellen N.
Ellen N.
Dec 15, 2016
Thanks for doing a great and efficient job for us again. AHW did such a good job on our water softener that we called them when we needed a new hot water heater. They came out the same day and replaced our water heater. Angel did a great job! Thanks also to Tom Atkinson who helped us track down a separate problem with our hot water system. It was such any easy fix.
Yvonne H.
Yvonne H.
01/07/2017 12:00:00 SA
Our water heater starting leaking at 4:30 pm on New Years Day holiday and when a plumber I used previously didn't answer my call, I didn't know who to call.  Since American Home had lots of reviews and a 5 star rating I was very pleased when they  answered their phone even though they were officially closed. Tom walked me through steps to minimize the leak until they could get there the next day. He was very detailed in providing me a quote that included everything so I wouldn't have
any surprises.
Fidel and JR arrived on time and completed the work in exactly the time they told me. Very professional, and cleaned any work mess and took old water heater away.
I will definitely use the company in the future.
Sharon J.
Sharon J.
2/13/2018
We are a first time customer and have nothing but great things to say.
Walked out to garage on Sunday to a leaking water heater.  Found AHWA.  Called Tom Knapp.  He answered my call immediately, asked questions about current set-up and unit.
I had pricing within 15 minutes.
On Monday morning, I received a call from Angel (technician) @ 8:15 letting me know he was on the way.  Installation was swift and flawless.  Angel and Gerardo were extremely professional, respectful and knowledgeable.  
My unfortunate experience was turned around in less than 24 hours.  
AWHA has clearly mastered all levels of customer service - responsiveness, professionalism, knowledge, very fair and competitive pricing.
I'm happy I can help their 5-star rating continue.
Tom D.
Tom D.
Sep 2, 2014
First of all, the price can't be matched. I had another company quote almost TWICE as much for the same work to be done, and that was including them giving me a discount. AHW was definitely the right price.

I made my appointment and right on time, Gerardo showed up, went over the process, and got right to work. He was considerate of my sleeping baby, and did his best to stay completely quiet. He even gave me a heads up when he was about to start drilling the granite counter top for my new r/o spout.

The unit installed on the first day actually had a problem with it, so Gerardo came back out and got it repaired/replaced right away. I highly recommend this company, and want to give special kudos to Gerardo for his great service!

TD in Gilbert, AZ
Karroll A.
Karroll A.
08/03/2018 12:00:00 SA
Our AC went out and we weren't sure who to call. I saw an American Home Water and Air truck at my neighbors recently. I inquired and my neighbor said they did a very good job.
I called them and they were out that afternoon. The technician Drew quickly determined the motor died. Luckily we were still under warranty and the motor was covered.
Based on past experiences I was waiting for Drew to start up-selling, beginning with a multi year maintenance plan. It didn't happen! When the motor was installed and the AC was up and running, I asked him about a preventive maintenance plan. We purchased an American plan without being badgered. It was so clear cut. I was looking for the loopholes. Not there!
We are now back in the cool and can't say enough great things about American and Drew. He was so professional, knowledgeable, polite, customer centric and very well spoken.
Based on our very fresh experience, I would highly recommend American Home Water and Air. If you are lucky, you might get Drew.
Janice H.
Janice H.
08/08/2017 12:00:00 SA
Thank you to Nate and Jordan who came out to do my yearly R/O system filter change and check my water softner.  Thank you so much for installing a new device for my R/O system that matches my new sink.  I really appreciate your hard work and as always AHWA always is on time and professional.  Thanks again.
Jan H.
Lauren B.
Lauren B.
Aug 16, 2015
Our AC broke few weeks ago. It was running but cold air was not coming out of the vents. Reading about it online we figured out it was probably the loss of the refrigerant (Freon/R22). It was getting to 90 degree inside the home and we didn't want to cave in and just call the first AC repair company that came up in Google search. We did some searching around and found American Home Water and Air with really good reviews. We decided to give them a call.

I scheduled the service call for a weekday afternoon and Brad, the service person, was right on time. He confirmed what we feared - a leak and out of freon in our compressor unit. Now, filling up the freon and finding the leak would've cost us about 10-20% of getting a new
AC and we already knew our current AC unit was on its last leg so we decided to go with the new installation. Brad was helpful, actually incredibly helpful, in having all our questions answered on a new installation. He gave us a quote for a new unit. We told him we'd call
him in couple hours to finalize it because I was still skeptical with spending a lot of money on our first call to a HVAC company based on Yelp reviews.

I called approximately 6 companies around the valley to get their quote for the same exact specs as the one American Air gave me and American beat everyone else by at least 15% margin. So we called Brad couple hours later and asked to get the new unit setup. Unfortunately he told us it couldn't be done until 3 days later but he helped us getting our current AC working until then which was life saving.

Few days later, couple guys named Rick and Dan rolled around early morning to get the new installation setup. It was an all day installation but they were pretty fast and had the AC switched on around 2.30PM and everything cleaned out and out the door by 4PM. Both were very professional and wasted zero time while setting everything up. I had few more questions on the installation, warranty, maintenance etc and they were patient enough to explain everything.

All in all, I had a really pleasant experience dealing with American Air - right from my first service call scheduling to the final sign-off on the installation. These guys don't push any services that you need to buy. They suggested certain products/enhancements but didn't aggressively push anything down your throat which was pretty nice. They treat you as an intelligent customer and level with you instead of scamming you. You could never go wrong hiring American Air, at least for the HVAC stuff.
J S.
J S.
9/22/2016
Very fast service at great prices! Contacted via Yelp had response and accurate price quote for installing pressure reduce valve. Plumber turned up and fitted the whole reducer in about 40 mins!! Thank you!!
Jeff H.
Jeff H.
Jul 31, 2021
We had a split water filter housing on our main supply water filter, we needed help on a Saturday and they were able to call back asap and help us out of a jam. They met us at their shop and we were able to get everything we need to get us up and running. We would for sure recommend them.
Candice L.
Candice L.
11/11/2017 12:00:00 SA
Our home is 17 years old and had the original A/C unit, which really struggled this past summer. We knew we didn't want to wait until our A/C went out completely to get a new system.  Brad was awesome! He guided us through everything and let us know all of our options. He wasn't a high pressure salesman and genuinely wanted to help. We settled on a 17 Seer Trane and a new hot water heater. Mack was also great; he made sure the install went smoothly and helped us set up our new thermostat. I would recommend AHWA to anyone in the market for a new A/C unit.
Skyler A.
Skyler A.
Jul 3, 2021
I'm AC stopped working at 8:30pm in the summer and it has been pouring rain outside. By 10:00pm the same day my AC was fixed.

Would recommend this place to everyone in the valley!
Brittney M.
Brittney M.
04/11/2023 12:00:00 SA
Amazing customer service! Our technician Higi was so kind, informative, and honest about what we needed done with our RO system. Would highly recommend this company!
Joel L.
Joel L.
Apr 11, 2018
I did not care for the scheduling process, but my technician made the good review (Drew). He called when they said he would. He showed up at the earlier part of when he said he would. He was gone within an hour, was more professional than most tradesmen I know, and he was conscientious of my tenant. The service fee for an AC check was a little more than the competition, but if they are always this much like clockwork, I would choose again for convenience.
Paul P.
Paul P.
07/07/2018 12:00:00 SA
I ordered the Pho Health Softener & Whole House filter. It's their top of the line system that combines both softening & filtering.
The men, Fidel & Gerado were very professional, and the whole thing was installed in about 2 hours. This included trenching under my sidewalk to run the main water line. After they were done, you would never know they were there.

I am a retired laundromat owner. In the business for 41 years. I know good work when I see it, solder joints and all. These guys are good.

The quality of the water is now just what I was seeking. Very happy with the whole deal.

Being a laundromat owner, I also asked them to replace the Sacrificial Anode in my water heater, as I know that this will extend the life of my water heater a few years.
The heater was already 6 years old and is warranted for 12, so I figured now is the time, while they were here.
As I expected, the original anode was frozen in the tank, and extremely hard to remove. The tech, his name was Higi, worked VERY hard for over an hour to get it out.  After a lot of sweat and hard work, he finally got it out. 5 stars for Higi!
Laura O.
Laura O.
Jul 30, 2016
Amazing service, quick response time! I called and spoke with Tom Atkinson about needing someone out to my rental property asap, he assured me he'd have someone out there that day no matter what. He kept his word! Darren, the contractor, who came out was amazing! He made initial contact by phone and kept me updated as to when he would arrive. He was amazing! Polite, and quick to respond to calls and concerns. I would definitely recommend this company and these people to service my AC! They were also competitive in pricing and reasonable in the amount that they priced for Services.
THANK YOU
Kortney D.
Kortney D.
Jun 9, 2017
One of the best customer service experiences ever, our expectations throughout the entire process was exceeded in every way. Let me explain...Our AC was on the fritz and would not cool our home lower than 85 degrees; the living room alone was 91 degrees! Needless to say in this valley heat, this is unacceptable. After doing some research and reading all the 5 star reviews for American Home Water & Air, we made the call.

A pleasant, up-beat voice answered the phone and was helpful in answering all my questions. Unfortunately though, after checking with her supervisor, they were not taking any more AC calls for the day. She promised to call me back later to make an appointment for the following day. A couple hours later, Brad (AC technician) called and said he could be at our house in 20 minutes. Brad arrived on time in a branded van and clean uniform. Ten minutes later, Brad explained what the problem was and made the fix (he also explained why our living room and master bedroom were so much hotter than the rest of the home and suggested a fix for that in the future). Furthermore, he gave specific instructions to leave the unit off overnight and turn it on in the morning, if it didn't work he would send someone out to re-diagnose the problem.

We spent the night at a friend's house and followed Brad's instructions the next morning. The AC still was not working properly. We called Brad, and although he was booked solid that day, he sent another technician in his place. Stan called ahead of time and arrived early; he too was quick to diagnose the problem. Stan stated he could pick up the part and have it installed within two hours. Again, he was ahead of schedule and returned with the part, installed, and AC working within an hour and a half. The pricing was reasonable and he said they would apply the amount we paid to fix the problem to a new system if needed within the year.

The best part of this interaction was the people. We felt they were honest, transparent, and straight forward. They did not try and sell us anything we didn't need or use high pressure tactics. They simply provided the facts and our options. When we need to replace our AC unit we will call on American Home Water & Air.
Derek F.
Derek F.
Aug 2, 2018
AHWR did a really good job helping me select a water softener and with installing it. Tom Atkinson was quick to follow up with me and assist in the decision process. Junior installed the unit on the same day. They were both nice to work with and did a great job. It was a really positive experience.
Joy H.
Joy H.
7/28/2023
Our ac went out during the heat wave in Phoenix.  They came out that night and got it running.  The ac is really old and we knew it needed replaced.  We got a quote right away, they answered all my questions and was able to schedule us right away.  The crew showed up on time and were professional.  Very happy with the whole process
Nate S.
Nate S.
3/16/2020
I called for an inspection to my Trane AC unit as required per warranty policy.
The office replied promptly and a technician was dispatched the same day. He showed up punctually, was friendly and very professional. The inspection was conducted, everything was fine ok and I signed up for the annual service agreement.
I thought the service was very professional and reasonably priced.
Sarah V.
Sarah V.
7/24/2016
American Home Water and Air is a PHENOMENAL company. My home air conditioner broke on a Friday morning in Phoenix in July. I contacted my home warranty company, and proceeded to wait for 48 frustrating hours for them to take action. My family had to stay in a hotel during this time because our house was unsafe at over 95 degrees inside (outside temperature was above 110 degrees all weekend). After multiple phone calls and no results from the home warranty, I decided to take matters into my own hands and I called AHWA. Within 1 hour of my call, Stan showed up and fixed the problem (blown capactior) for a very reasonable price. Stan was courteous, professional, and efficient. I cannot praise AHWA enough for helping us in this awful situation. We have a toddler and 2 dogs, and we all had to cram into a hotel room until the A/C was fixed. Coming home and feeling the cool air blowing is like a little slice of heaven after a fiery hot weekend in Phoenix. I will use AHWA for all future heating and cooling needs. These guys have got your back!!
Lori V.
Lori V.
Feb 5, 2018
Very personable, professional and efficient staff. And the owner was very helpful in deciding which water softener to buy. No upselling. The softener we bought was installed the same day, and fit very well in the space alotted. Reasonably priced.
January S.
January S.
4/16/2016
This review is late but well deserved! I first contacted AHWA when I was sick of being okey-doked around by my Home warranty company when it came to dealing with an AC system that constantly needed service calls and re-fills on coolant. The contractors they kept sending would tell me that the system was leaking, but not anywhere they could find and that it was likely in my line-set which runs under the slab beneath my house. So they'd do a quick top-up and six months later my system would fail. I decided to contact an independent contractor and hired AHWA to take a close look.
Brad, a very friendly and knowledgeable tech came out, inspected my system and diagnosed several problems including a leaking evap-coil in the air-mover. He used a sniffer and also showed me where other techs had run their fingers through the oil that had leaked and dried in the pan below. He also explained to me why this wasn't getting properly fixed and this is important to know if you have a home warranty: Home warranty contractors are paid a flat rate to do service calls however big or small a job is. This means if they find a big problem that will take several hours to repair, they will do everything possible to put a bandaid on the problem and kick that can down the road for the next guy to deal with. This happened to me about 7 times in 3 years. Once Brad wrote up his findings and recommendations, I was able to use that to basically FORCE my warranty company to finally fix the problem. Unfortunately I still had to use a HW contractor. It took 2 guys about 5 hours to repair the system and replace all of the necessary parts that were leaking at both ends: evap coil, accumulator, among others. Finally the system was fixed thanks to AHWA Brad's expertise. He had also suggested that all of my duct work in the attic needed serious help and offered to come back, free of charge, to do an estimate with their ducting expert and designer Darrin.
Darrin and Brad came back and Darrin examined and tested my system's air-flow and efficiency and determined that it was ducted wrong and had terrible air-flow and leaks. The last owners had a new system installed but they basically shoe-horned a new machine into old crappy ducting. I had a 5-ton system that was only moving about 3-tons of air! Darrin recommended a complete over-haul with new plenum boxes above and below the air-mover, re-sealing all of the ducts and re-insulate the whole deal. He took measurements and a few days later he got back to me with a reasonable quote. A week later he and 2 other guys completely fixed my system. It took longer than expected but that's because Darrin is a perfectionist and seems to treat every job like it's his own house! My attic is transformed: gone are the ducts wrapped in exposed dirty pink fiber-glass! Gone are the improperly fitting plenum boxes! Gone are the leaks! Now my system looks modern and functions optimally. They even pointed out that some nit-wit had placed a cooling vent right next to my cold air return which was detrimental to the air-flow so it got capped. Finally my system is functional and efficient. The energy savings will likely pay for the cost of repair in a couple years at most! Thanks Darrin! Thanks Brad! Thanks AHWA!! I highly recommend this company. Don't get the Cold Shoulder by your HW company: hire the experts at AHWA and get it fixed right!
Bridget N.
Bridget N.
Jan 16, 2018
So grateful for these guys! I use AHW for my RO system. They are prompt, responsive, polite, helpful and informative. Thanks Higi and Nate.
Diane C.
Diane C.
Jun 23, 2017
This company is the best! My call was returned quickly, and the next day I was visited at my home for an estimate. The price was the best I'd found by far. I told Tom that I wanted it done as soon as possible, and Fidel and Junior came out that afternoon. They were friendly and professional, the equipment was explained to me in detail, and they cleaned up after themselves. I will definitely recommend this company.
Candice L.
Candice L.
Nov 11, 2017
Our home is 17 years old and had the original A/C unit, which really struggled this past summer. We knew we didn't want to wait until our A/C went out completely to get a new system. Brad was awesome! He guided us through everything and let us know all of our options. He wasn't a high pressure salesman and genuinely wanted to help. We settled on a 17 Seer Trane and a new hot water heater. Mack was also great; he made sure the install went smoothly and helped us set up our new thermostat. I would recommend AHWA to anyone in the market for a new A/C unit.
Zak K.
Zak K.
Jan 10, 2018
After calling several vendors about a water softener and R/O system, I decided to go with Am Home Water & Air because they answered their phone, and Tom Atkinson, one of the owners, came out personally to give me a quote. He did not try to upsell anything, and his price was competitive. The equip includes a 5 yr full parts & labor warranty. His installers showed up on time, and left the place clean and tidy.

I highly recommend them for any of your Water treatment needs.
Barbara F.
Barbara F.
Jun 29, 2021
Had to call American Home Air and water again, this time for the A/C that continually trips the breaker. The tech thought to check the breaker box instead of just the AC and figured out the unit maxed 60amps while the breaker trips at 40amps. This unit throws that breaker all summer long and finally after five years someone figured out why! This is a terrific company: honest, fairly priced, and they hire clever people.
Shannon S.
Shannon S.
6/18/2016
emailed this company through their website to get a quote to replace  and upgrade 2 Trane AC systems. Mike left me a voicemail. When I called back this last Friday, he was grumpy and confrontational. Very gruff with me. I figured if he was like this just trying to schedule an appointment, I can't imagine what having them do a $20K+ job would be like.
Tom D.
Tom D.
09/02/2014 12:00:00 SA
First of all, the price can't be matched.  I had another company quote almost TWICE as much for the same work to be done, and that was including them giving me a discount.  AHW was definitely the right price.

I made my appointment and right on time, Gerardo showed up, went over the process, and got right to work.  He was considerate of my sleeping baby, and did his best to stay completely quiet.  He even gave me a heads up when he was about to start drilling the granite counter top for my new r/o spout.

The unit installed on the first day actually had a problem with it, so Gerardo came back out and got it repaired/replaced right away.  I highly recommend this company, and want to give special kudos to Gerardo for his great service!

TD in Gilbert, AZ
Donna J.
Donna J.
7/29/2018
I just had American Home Water & Air install the new Trane system I purchased from them.  Derek, Manny & Dan were fantastic!  They took the time to explain the process to me and promptly began removing the old equipment and prepping for the new system. By 3 pm​ the new unit was up and running and they did a fantastic job of cleaning up their work areas.  
It's never fun having to replace an air conditioner in the middle of July, but American Home Water & Air made it as painless as possible.  They sold me a great system at a fantastic price and everything was installed and running within 3 days!
I highly recommend American Home Water & Air, thanks again Derek, Dan and Manny!
Kelly B.
Kelly B.
7/26/2012
I've had a water softener and an RO System in my house for the last 4 years. American Home Water was the one who installed it and have only had to come out to deliver salt bags to us! We have had no problems with our equipment in the last 4 years, the prices are very reasonable, and they are very quick to get back to you and are always considerate of your time and work around your schedule. Like another reviewer said, they were honest and upfront and didn't try to up sell me on anything. They were very knowledgable of their systems, and were very friendly when they came. I couldn't have asked for a better experience, and I would highly recommend them to anyone who is looking for a water softener or RO system!
Leslie S.
Leslie S.
Dec 24, 2014
This is my third experience with AHW. They go out of their way to provide excellent service. They are prompt and courteous. They get the job done right the first time. I have called them at weird hours and they have arranged times with me and bent over backwards to accommodate my schedule. Higinio has been to my house 2 times and has been excellent. the first time he installed a hot water heater that had exploded with a new one and this time repaired my salt system. He is fantastic and although I got caught in traffic and it was after hours he stayed to get it done.

The prices are always right on, and in this market to have a company that cares and is prompt and thorough is a great thing. I found them quite by accident when I had an emergency need and now I would never use anyone else. They are responsive and personable.

Thanks AHWS!
Gina V.
Gina V.
Jun 16, 2018
Everything from start to finish was fabulous!!! They called the morning of appt to confirm, Tom was very courteous and through in his explanation of the process of getting a water softener...it was our first! When he asked how soon we wanted it, I said ASAP and he made it happen that very same day! Fidel and Gerardo showed up on time and were very efficient and friendly. Fidel even told me that our flex unit ( which controlled air flow air to one of our guest rooms and laundry room) was disconnected! He doesn't do A/C repair but told me that Am Home Water has people who fix this kind of thing and I can schedule later. We have had other A/C repair guys check on this problem and none of them could figure out why this was happening!
We also had a new RO put in that same day as well. Everything turned out perfectly!! I would recommend this company over and over again!! Customer service, products and knowledge was A+!!! Thank you American Home Water, Tom, Fidel and Gerardo for all you did!!!
m s.
m s.
May 26, 2020
Our air stopped working on a Sunday afternoon and I called this company. Repairman was there in 30 minutes and fixed in another 30 minutes
Awesome
Lisa R.
Lisa R.
10/05/2015 12:00:00 SA
I had a leaking hot water heater and really needed help. I called a few places and none of them offered to give me an estimate over the phone. They all wanted to come out and would charge a fee that would go towards the repair but a fee none the less. I wasn't comfortable with this and went on Yelp to see if I locate a company this way. I saw the great reviews for American Home Water and Air and sent my information to them online. Tom called me and was super nice, he asked me a few questions about the size of my home and quoted me $750 over the phone and offered to remove my old water heater. The guys that came out were so sweet and caring. They really took care of me and kids and even fixed my dryer vent since it was moved when they took out the old water heater. Definitely use this company they are the best!
Ellie P.
Ellie P.
1/31/2023
We had an issue with our heater blowing out cold air. This company was super responsive with getting us scheduled. We weren't in a hurry but it was nice that they did a same day visit! The tech was honest and no gimmicks. He didn't BS us on what we need to get fixed. He located the issue and fixed it. We didn't pay an arm and a leg either!!

I will definitely use them again and we have them coming back for AC tune up once it's warmer out.
Justin M.
Justin M.
5/19/2016
I called American Home Water and Air this afternoon and within 2 hours, they were out to my home.  The problem I am having does not occur every time with my AC and of course it did not do it while he was here.  He checked everything and gave me suggestions and options.  Never once did he try and sell me on something really expensive.  I have heard horror stories about being upsold from other companies but am really happy to see how honest Bill was.  He did a great job educating me and was extremely nice.  I will definitely be back to use them in the future and will refer them to friends and family.
Eric P.
Eric P.
05/11/2020 12:00:00 SA
Tomas was great, gloves and mask in the heat. He had to run across town to get a part but still got us back up and running in just a couple of hours. Thanks again, I will be using AHWA in the future!
Beverly L.
Beverly L.
May 30, 2018
After receiving a quote from a Costco distributor for a water softer and water heater, we thought it was best to get a second opinion. The cost to install a new Eco Water system was $6500 plus $700 for water heater. The sales person is very good, before he leaves he has you thinking you can't live without it and should have it installed ASAP.

Luckily, once the dust settled the Kool aid wore off you realize that's a lot of money!!!
Started searching for other companies and I found and decided on American Home Water & Air based solely from the reviews from Yelp.

When I called Tom Atkinson he was willing to give me a quote over the phone, but offer to have his partner Tom Knapp come out to speak with us since he was going out of town for the Memorial Day weekend. Tom Knapp was able to come over that morning, spend time explaining the different systems the company had to offer, the price point of each and other type systems from other companies
We never mention Eco Water but when he touch on the brand we ask questions.
Based on what we heard, the reviews from Yelp and the warranty on the product we decided to work with Tom and American Home Water and Air.

Angel Junior install our water heater today. I couldn't be more pleased.
They arrive when they said they would, were friendly, courteous, and informative. Clean up any mess that may have been there, hauled the old water softer unit and water heater away!

As soon as we have the garage floors done we will have them back to install the water softer unit.

Thank you Tom, Tom and Angel from American Home Water & Air.
You are all terrific!!! I would definitely recommend them.
Hugh S.
Hugh S.
12/07/2017 12:00:00 SA
We all hope for good products and good service when we deal with a company.  American Home Water and Air is beyond good; in fact, this is an excellent company in all respects.  From my first call, to my meeting the next day with Tom, who was all facts and no sales pitch, to our installers Fidel and Junior; Mary and I could not have asked for more.  Imagine talking to a sales rep (Tom, who's also one of the owners) one day and having the complete water softening unit plus a reverse osmosis drinking water system installed flawlessly the next day.  As to the price; I spent a lot of time on the telephone and the internet ... anyone that was less was selling junk and everyone that had similar products (not necessarily as good either) wanted hundreds of dollars more and days to install.  When you are only have eight days to complete the finishing touches on a fully renovated home, you really appreciate the efficiency of these folks.  I highly recommend this company.  Call Tom personally and if you are lucky enough to have Fidel and Junior as your installers ... it's pretty much a sunny day!  Hugh S. - Surrey, BC - Canada
Mike E.
Mike E.
Jul 11, 2015
Wait until u have a issue with this company they installed a new water heater two years ago and it is leaking and done. I called them they said yes the water Hester is under warranty but they labor is not. I ask how much is the labor they said 450 but I only paid 650 I owned twenty plus homes and never seen a water heater go bad in less then 6 years most will go up to ten years. My question what are they selling you as a customer to last two years then charge 450 for a hour job to replace. I will call around before you trust what they are selling. I have used this company many of times my rentals homes too. Not again
Mark S.
Mark S.
Sep 6, 2019
We purchased a water softner and RO system a few months ago. We were having some issues with the water softner backflushing on the timer. We called and scheduled an warranty appointment for last Saturday. Johnny called Saturday to let us know he would be there between 11am and 1pm. Johnny called within that time period then to let us know he was on his way. When Johnny arrived he was very polite and professional. He diagnosed the problem with the water softner and fixed it within a few minutes. He went into the kitchen next and found the issue with the RO. He was done with all repairs within a 15 minute time window. He also made some good suggestions about using the equipment. I would recommend Johnny and American Home Water to everyone.
Seth C.
Seth C.
Aug 22, 2016
My water heater wasn't putting out much hot water, and was knocking as it was filling. I feared it was close to giving up the ghost with it being 10 years old. It also didn't have a drip pan so if it failed, the master closet was on the other side of the wall. Not wanting an unhappy wife with wet clothes I figured I'd nip this in the bud.

I reached out Friday afternoon for a quote after seeing the large number of great reviews. Within an hour, I had a reply from Thomas A. (Owner) with a total and was advised to call within working hours Mon-Sat to schedule. I called on Sat. morning and within 10 minutes had an appointment set up for first thing Monday morning.

Monday morning I received a call from the service tech Angel exactly when I was told to expect one. He was here by 9AM and ready to go with a smile on his face. Right off the bat he noticed the water heater nook in my garage was too narrow for the 50 Gal replacement. Being that my old water heater was also a 50 Gal I was understandably confused. Angel clearly explained to me that the newer energy efficient models are shorter and wider than the non energy efficient models.

I was presented with two options on the spot 1. Go with a 50 Gal non energy efficient model or go with a 40 Gal energy efficient model which would fit. After asking Angel about the difference in energy used by the two, I opted to downsize to the 40 Gal. At this point I assumed that we would have to reschedule as he didn't have the 40 Gal model with him, so I was surprised when he said it would be delivered by the time he emptied the old one. Two hours later, and the new water heater was installed and I couldn't even tell that any work had taken place. The area was clean, and the old water heater already loaded into his truck.

Absolutely awesome experience. Angel was right on point with answers to my questions, all the while keeping a positive can-do attitude. I will not hesitate to use American Home Water and Air again in the future!
Yi T.
Yi T.
1/18/2022
We are happy with the water softener installed by American home water & air. they sent a text when the technician on his way also included the technician's photo let you know who is coming to your house , this is so cool. And my technician Jorge he is friendly and professional, we will definitely recommend to families and friends !!!
Basia B.
Basia B.
7/16/2015
On Monday July 6th our AC started to trip a breaker and my husband knew right away it will be costly repair. I looked up Yelp and found this company with great reviews and Brad that everybody raved about. Called them up and requested someone to come look at the unit. Within 15 min got a call from Brad and he said he will be by the house around 4:00pm that day. Showed up 30 min early, assessed the issue correctly (husbands dad was in AC repair business for 35 years so we knew replacement will be better rather than fix the compressor and motor) Brad scheduled replacement next Monday but lend us owner's AC unit for a week so we would have cooling in a meantime. Louise's crew showed up next Monday 6:00am as schedules replacing both AC units. They worked 12.5 hours to get it done.

This company is amazing - honest, curious, knowledgable and hard working. Guys work hard and even clean after themselves. Prices are reasonable and work quality is amazing. Awesome customer service!!! Will use them again anytime.
K. M. S.
K. M. S.
Jul 14, 2020
Called them again! This time to re-install my water softener. And again, they did a great job. Fast, honest, clean, and cheap. My technician was Isaias Angel Jr (Junior). He came and did an excellent job with installing the water softener and plumbing. I can't say enough good things about this company. They are my go-to.
Alyssa W.
Alyssa W.
7/13/2021
Today Joe came to my house to fix a few things.  One of which was a problem I had for years and no one was able to fix it.  Well Joe fixed everything! He was professional, tidy, did a great job and was a pleasure to talk to. I will definitely use them in the future!
L P.
L P.
04/10/2016 12:00:00 SA
Well, like many of you I scoured Yelp before I finally settled on American Home Water and Air.  The reviews were just too good not to.  I called and made an appointment.  Then things go awry from there.  Being a diligent personality, I called the day before to confirm the appointment.  What appointment they say.  Are you kidding me?!?!?  I made the appointment w/ my tenant who took the day off to be home.  This was no bueno!  I was in a HUGE bind!  Upset I made it clear that this was unacceptable.  5 minutes later I received a call from the head coordinator.  Apologetic, she told me that they were going to make it right.  They made some adjustments to their schedule and made sure Brad would be out at the time that was originally promised.  Whew!

Fast forward.  Brad arrived at the rental property.  He thoroughly inspected the AC as I requested.  He called me to give a full detailed report about my unit.  He was professional, competent, and very courteous.  Brad also apologized about the inconvenience about the appointment mix-up.  Because of this, he went ahead and cleaned and serviced the unit beyond what the standard AC inspection included.  Really?  Wow!

On top of that, my tenant was pleasantly surprised about the thoroughness Brad exhibited during the AC inspection.  She said it was clear that he knew what he was doing and it was important that he inspected every aspect of the unit thoroughly.

If you are looking for an honest AC company - look no farther!  This company is top notch!  Not only professional and competent they have loads of integrity that nowadays are hard to find in any company.  Thank you AHWA and Brad!  I look forward to continued business w/ you!
Samantha H.
Samantha H.
Dec 1, 2017
I can't say enough great things about Brenda (scheduler) and Jose. Came out and serviced the water softener that was in the home we purchased. Took the time to explain the system and make sure it was working properly. When I had a concern after the initial appt; Brenda went above and beyond to try and help me. She then had Jose come out and help me... no charge for the second visit either. They offer a 30 day warranty on their service appts too.
S W.
S W.
07/08/2016 12:00:00 SA
Just had AHW put in a new water heater and recirculating pump. Tom, the owner, is great. Answered all my questions and his pricing is very fair. There were a couple of other companies that were really pricey ... one in particular was almost twice as much as what Tom quoted. They nickel and dime you for all the new replacement valves and hoses. Tom included all that plus haul away and tax with his price and it was still well below what others quoted. Angel, the technician, was very professional. He came, explained what was going to be done, asked if I had any questions and then got to work. He was done in about an 1 1/2 hours.  I have also used them for a water softener in the past. I would definitely recommend them if you need a new water heater and/or water softener.
Jason S.
Jason S.
4/26/2017
I recieved my second VIP service today for my A.C. units I bought last year. I'm very happy with how this company deals with its customers.  We didn't see eye to eye on one part of the service and they listened and made it right for me. It's appreciated. I also pointed out to Bill my serviceman for today, about a light fixture near the furnace in the attic or crawl space that was just hanging there with wires exposed. I noticed if it was on correctly it was touching some of my equipment that was installed. I'm only assuming the guys did this to make it fit,  but no one told me about it. With wires dangling near gas lines,  I'm a little concerned for my family's safety.  Bill said he took pictures and will let my sales guy Dave know about it. This was the only thing that wasn't perfect and I'm glad I noticed. I'm waiting to talk to Dave about it to see where we go from here. I do wish someone would have told me a year ago.  I'm not positive they did it to make it fit but either way it should have been brought to my attention either way.  Again,  I will update when I here back from them.  (update) The following week they sent Bill out and he made everything right. I sincerely appreciate the ownership of the mistake and the prompt fixing of it.  Back to 5 stars. Thanks Bill,  I feel safe again knowing that the light fixture is back together and no wires exposed.   I do feel like a VIP. Thanks again guys.
Mark M.
Mark M.
Sep 15, 2020
Excellent customer service. I bought a water softener from this company and their work ethic and team are fantastic.
Sean M.
Sean M.
Jun 30, 2020
Like any responsible homeowner I get my AC unit inspected yearly. However, to my surprise my air stopped blowing cold this morning and Joseph was at my house in under two hours.

Not only was my mind blown (but now my AC blows cold) at the speed in which he got the problem fixed but let me know what happened without being condescending and while adhering to COVID standards.

Y'all rule and saved me on a hot summer day.
Ray R.
Ray R.
8/19/2016
I had my AC replaced by American Home Water & Air yesterday.   I couldn't be more pleased with all aspects of the experience.  Technicians Daniel, Derek, and Mack were my install team and they all did a superb job.  They were all very professional and friendly.   They kept me abreast of what they were doing and readily answered any and all questions that  I or my nosy neighbor ;-) had.   The entire job only took about 6 hours which was shorter than I expected.   Upon completion of the job, they cleaned up after themselves and left all rooms looking as they were found.   All of my questions regarding the AC or the new thermostat were answered and today I'm enjoying my very quiet new system.   Thanks again to Daniel, Derek, and Mack for a very professional job!!!
Irina B.
Irina B.
8/20/2019
This company is on top of their business! Super easy to arrange for a service visit and understand all your options. Jose was detailed, precise and to the point (unlike some sales people from other companies we have met with). Competitive pricing, too. Definitely give them a call to discuss your water conditioning needs!
Christopher H.
Christopher H.
Dec 31, 2020
These guys did a great job. I was pretty disheartened after a competitor left me high-and-dry for a water softener and RO install, not even bothering to call to tell me he wouldn't be able to make the appointment. So, I called to see if they could squeeze me in at late notice. About an hour later, they had me booked for the following day!

Once on-site, they arrived in masks and were quick to get started. I was good to go in about two-hours.

I'll just add the majority of the players in this industry are a step above used-car salespeople, at least from what I experienced. These guys were total pros in comparison. Thanks!
Jamie P.
Jamie P.
Aug 23, 2020
Used them once before and they were awesome. Found them again as soon as our A/C went out on a Sunday. They were super quick to respond, and as usual did an excellent job at an excellent price! Mack, our technician was top notch- explained everything well and was very nice.
Kevin D.
Kevin D.
07/07/2015 12:00:00 SA
AHW gave me an arrival window and they showed up within the window. Fidel and Lui were the main guys who were there for the entire process. A few other members of their team were in and out throughout the installation of my water softener. They made it clear that they wanted me to have a great experience and I did.

As for the product, I've had my water softener for a few weeks now. The water is soft, so that's good. The price was much better than for comparable products offered by their competitors. My water tastes very metallic, but I'm hoping that goes away after the new pipes clear out. I might get a reverse osmosis system if my water still tastes weird in a few weeks. If I do, I'll likely go with AHW.

One bad thing I did notice, though, is that there was some mud tracked through a tile area of my house, however, this was not enough of an issue for the company to lose any stars. They cleaned and swept up pretty well overall.
joshua a.
joshua a.
08/08/2019 12:00:00 SA
Company advertisement on yelp says, free in home survey, but when i called to ask for an in home survey they said it's $99 non refundable. Shady company i would not recommend calling this company.
Terry G.
Terry G.
Nov 24, 2021
I needed a plumber to replace a worn-out hot water tank. I threw it out on Yelp and found a few folks that responded with different prices and what they intended to do for me. Well, I found American Plumbing satisfied what I needed and gave a very competitive quote. They replaced both hot and cold water lines to the tank, the pan that it sits on, and of course, a new Bradford water tank.

Daniel, the service technician, did a great job and arrived early for my appointment. He knew what he was doing and was a well-trained installer; he cleaned up very well after he installed the new tank. He also went over the warranty and was very friendly

I am pleased with the work and new tank. I would use them again, and I would recommend American Plumbing for your plumbing and HVAC needs.
Mr. C.
Mr. C.
1/24/2017
After months of research and deliberations we decided to replace our old failing Water Softener for a TOP President unit from Tom. Originally we have in mind the Fleck 5600sxt but our pipe is 1 inch and we don't want to loose water pressure with the 3/54 inch pipe, and we also live in a Big home.
Easy installation replacement and good final job by Angel.
Aubrey H.
Aubrey H.
Oct 5, 2017
Great experience getting a water softener installed! The technicians were awesome- great attention to detail. Thank you Angel and Gerardo!
I chose the all in one unit (President model) and it looks very sleek.
Michael G.
Michael G.
Sep 9, 2019
American home water and air gets a five star rating for their prompt service, terrific customer service and quality work. Two of our central HVAC systems went out on a Friday afternoon. Drew from American home water and air came out Saturday morning to review the situation. One HVAC had to be replaced and one HVAC system was repaired by Drew. The Company gave me a very fair price to install the system two days later, on a Monday. Jeff the supervisor and his team arrived very early Monday morning to install the new HVAC system. Their professionalism, The care they took installing the system and around my home was exceptional. I highly recommend American home water and air to anyone who needs HVAC service, repair or installation
Christine J.
Christine J.
Aug 16, 2018
FANTASTIC COMPANY - I called AHW after a bad experience with a completely different company. The owner answered all my questions and within minutes! They were very courteous, friendly and informative, from my initial contact, to making the appointment all the way through my installation. The Tech who came out, Higi, was super friendly and informative as well. Not to mention they have the best prices and stand behind what they tell you! no hidden nonsense!!!! They are patient and have a genuine concern for their customers! I am so glad I called them and will be using them for my RO, water softener etc and A/C needs moving forward!!!! THANK YOU FOR TAKING SUCH GREAT CARE OF US!
Ronald S.
Ronald S.
01/04/2017 12:00:00 SA
Got a quote early in the morning(6:30am)to replace my water heater. Technician Higi came out within 2hrs and replace the unit in within 2hrs. Great Job! I'm planning on using the company for my air conditioning services as well.
Tony L.
Tony L.
Jul 26, 2021
My AC stopped working last week so I called AHMA, they were awesome! great customer service. Mack was the on call technician, came out to my house within an hour and diagnosed the issue. It ended up being a fried electrical board that controls the zones. It wasn't sending a signal to the unit on the ground outside. He was able to bypass the board to get it working for the next two days while he waited on the board. Once he got the board it was as good as new. I appreciate him being honest about everything, again great customer service, I would definitely use them again!! Thanks Mack!
Zera Z.
Zera Z.
9/21/2016
I called in one day at noon time to request installation to be the same day, and they made it. The water taste much better with RO system.

After read the news of Chromium-6 contamination which can cause cancer, and it cannot filtered by carbon based filter or other basic water filter, I did not wait for a minute to find a local supplier for RO system. Online price for RO system sometimes better, but the time and effort to put the system on by myself does not sounds a good idea for me, especially i want to make sure it installed appropriately.

Service was good and quick provided by Angel, price was very reasonable. I have introduced this company to my friends.
Emost S.
Emost S.
08/03/2018 12:00:00 SA
Jose provided great service when installing our RO system. He called to let me know he was on his way and the install was done professionally and within 45 minutes.
Andrea H.
Andrea H.
Jul 20, 2021
Had trouble getting together on some timing issues. They did them resolved but I had already found another company. I have no problems with using them in the future.
Melissa A.
Melissa A.
6/22/2020
We have had American Home Water & Air out twice. They do not try to sell!!! They are honest and helpful. The first time was for a tune up and Marc was amazing. He was extremely knowledgeable and trustworthy. He serviced our air and cut down the time our AC runs from 12 hours per day to 6 hours per day! Next, we had Tom come out to change the condensate line & some wiring for the buyers of our home. Tom was also knowledgeable and kind. I felt like I got a fair deal. Honest and trustworthy people are hard to find in the AC industry but I've found my AC people! Bravo to the owners because you truly are doing something right!
Vince M.
Vince M.
Sep 9, 2016
Just finished getting our water softener replaced by AHWA. Wow, impressed with the fact that a simple phone call yesterday with an explanation of the different models and what best fit our needs was all it took. They said they would call this morning to schedule an installation time and Gerardo was right on time. Did a great job and totally cleaned up the area. Super nice kid.

It's nice doing business with a simple company that understands customer service.

We had used Aqua Science in the past and they are a complete rip off!! I will most likely need a new AC/Heater next year. AHWA will be the fist place I call for an estimate.
Jim G.
Jim G.
6/30/2017
Thanks AHWA! Angel, Gerardo, Higi and Mark
Did a great job today. The install of my AC unit went very well and the quality was top notch.
Will use AHWA again!!
Brandon Z.
Brandon Z.
8/30/2016
Really had a good experience with these guys.  We needed a new A/C unit and got a few bids.  Mike B. came out to our place and reviewed our situation.  He gave us what we felt was an honest assessment and presented us with a few options - never felt pressured or as if we were being upsold.  We chose them because of both the service and pricing we received.  The installers showed up when we were told that they would and did a thorough job.  So far so good!  We'd definitely recommend for a/c servicing.
Matt M.
Matt M.
Jul 3, 2019
We just had American Home Water & Air come and install a water softener and RO in our home. They were very quick and professional and took the time to explain everything to us before they left. I would highly recommend this company for their professionalism, competitive prices and overall great at what they do. They have all the parts available and are ready to install in your home. I had Tom K. over yesterday to look at our house and had them come the next morning to install the products. A+
Neel S.
Neel S.
6/23/2018
I had an appointment to replace my water softener and RO system for Monday, but called them this morning (Saturday) to let them know that my exiting softener was leaking.  They worked me into the schedule, even though they were short handed and installed my new softener, whole house filter and RO system.  They were courteous, professional and efficient and they explained everything in detail.  Prices are quoted online and when setting up the appointment so there are no surprises, up-selling or hidden fees, which is very rare in this industry.  I highly recommend this company!
Terry B.
Terry B.
12/10/2019 12:00:00 SA
I found AHWA online and noticed how many 5 star reviews they had . Was in the hundreds, so I thought can't be that many people confused and unhappy. Gave them a call and they came out the next day, and gave me a quote that was suitable for a new Trane 2 ton heat pump. My original unit was still working but now is 14 yrs old, so wanted something newer and new refrigerant environmentally correct for the future.
Now to the installers...Nick, Jason and Sean. Called me on the way to our condo, were at my home before 8am, unloaded their equipment and began their work. Very kind, considerate and professional as they conducted themselves. Would not hesitate to recommend them individually and as a company. The install went forward flawlessly , (and they did have to customize a situation not expected) and all was finished by 4 pm that day. If you're looking for a company to purchase/install your next HVAC system, see these folks!
Bryan G.
Bryan G.
11/30/2016
I come for the East Coast originally and built a new house in AZ about 7 months ago and didn't think the water was as hard as everyone said.....well I was wrong it is worse than what they say! I had an existing loop installed in my home in case I wanted a water softener and it got put to use today.  I compared 5 different companies and American Home Water provided the fastest response, best service and great product.  I called Wednesday morning to tell Tom that I was going with them and Angel my technician was installing the softener two hours later.  Unbelievable service and great personality from Angel.  It was a pleasure to speak with both Tom and Angel and great to work with people who care about me and their product.  I got the Presidential Unit and it was installed and ready to go in an hour.  Great company to work with and Very Reasonable Prices!!
Thomas B.
Thomas B.
07/10/2020 12:00:00 SA
Had both AC units replaced in my home The work was completed in a timely fashion new air handler new thermostats whole new system complete and installed no hassle the installers that did my job did excellent work I am very satisfied
William W.
William W.
Jul 20, 2017
These guys are far and above any company I have dealt with in customer service, overall value,and quality. My water heater began leaking Wednesday, I called them Thursday morning about 0800, and before noon my wife called to inform me that the water heater was installed and working, and all this at a good price. I have some rental houses and they take care of them as well with the same service and quality level in Air Conditioning. Why cant all businesses be like this?
Monika H.
Monika H.
Dec 22, 2021
My 84 year old mother's heater stopped working. An appointment was scheduled quickly and Technician George was very professional, knowledgeable and kind to my mom. Very satisfied, highly recommended.
Julie K.
Julie K.
Mar 12, 2022
They came out and replaced a water softener and then on the same day they replaced a water heater which I was very thankful for. That was last year and this year they came out and changed the filter to the water softener. I really like this company they are reliable and very reasonable in cost. The guy that came to my house is very professional and knowledgeable, and I appreciate that.
Marla R.
Marla R.
08/01/2022 12:00:00 SA
Was not going to arrived during 1pm-5pm. Called at 4pm but reception states he would make it out till after 5:30pm. It would have been nice to be told about sooner.
Dennis L.
Dennis L.
Jan 28, 2020
Terrific pricing, customer service and professionalism! The techs Higi and Fidel were friendly, knowledgeable and took the time to find the least impactful installation for our water softener. Very efficient! I plan to use them going forward for all HVAC needs as well! Bonus is their Veteran Discount.
Frederick V.
Frederick V.
8/15/2022
Needed an RO water filter installed. Their rates are highly competitive and the service is top notch. I definitely recommend this business.
Puneet R.
Puneet R.
08/10/2020 12:00:00 SA
Everything was professional including the very reasonable price for having a thermostat installed compared to other companies. They called back quickly with a quote, scheduled me for the next business day and notified me when they were on the way. The gentleman was wearing a mask which I appreciated. He installed the thermostat quickly and painlessly with one trip into the attic. The price was much less than other companies quoted me so if you have any job that this company could help with I would recommend at least reaching out.
Gina S.
Gina S.
Jun 25, 2020
Our mini split a/c unit was not working properly and worker Lyle was sent to our home and he was very professional and explained issues. He was not able to complete the job but that was no fault of his, unfortunately the manufacturer of the unit (Daikin) has a protocol to service units and Lyle had to wait for a Daikin representative to call him back and the company could not say when or what time they will call back. I can not say enough about Lyle and his company.
Maggie K.
Maggie K.
5/15/2020
I waited over 4 weeks to get an appointment with this outfit on the only weekday I have free each week. The day they were scheduled to show up btwn 8-10, I didn't hear from the technician until 3 PM. Don't know about you but I have a long list of things to accomplish on my one day off and waiting around nearly the entire day for someone I plan to give my money to is not on my list!! I called a different contractor.

Not a chance; you've already wasted an entire day of my time. Your office said you'd be late but here by 11. You weren't even close.
Adam H.
Adam H.
Aug 7, 2021
They were very professional and replaced my old water heater with a brand new one of same brand for a good price. They even secured the lines that the previous company didn't years ago. Thanks guys!
Tony L.
Tony L.
7/26/2021
My AC stopped working last week so I called AHMA, they were awesome! great customer service. Mack was the on call technician, came out to my house within an hour and diagnosed the issue. It ended up being a fried electrical board that controls the zones. It wasn't sending a signal to the unit on the ground outside. He was able to bypass the board to get it working for the next two days while he waited on the board. Once he got the board it was as good as new. I appreciate him being honest about everything, again great customer service, I would definitely use them again!! Thanks Mack!
Kimrussell C.
Kimrussell C.
10/22/2018
These people really care. Soft water system went out. Jose was out that day to fix are issues. Great company to work with.
Jack A.
Jack A.
7/22/2015
What an amazing company with exemplary employees; American Home Water and Air is simply the BEST!
My relationship with this company began three years ago when my water heater failed, leaving rusty water all over my garage floor. I called AHWA because, I remembered seeing their patriotic building (adorned with an American Flag paint scheme) off the side of the 17.
One of the owners, Tom, took my call. He is extremely knowledgable, courteous, and went out of his way to provide expeditious, top-tier service. He and one of his service technicians installed a highly-rated Bradford White water heater meticulously and even cleaned my garage floor of the mess the failed unit had left. Their price was more than reasonable and their service was exceptional.

Fast forward three years; I recently received a call from American Home Water and Air. They were calling to let me know that they now service and install A/C (they used to be American Home Water when I had my water heater installed).
Well, the solicitation phone call was a Godsend. I have recently been plagued with two very troubled A/C units, that were rapidly approaching an untimely and inconvenient end. Also, just the day before the call, I noticed my water softener with a huge puddle under it and damaged drywall behind it. Since I was very happy with my prior experience, I had them to my house for estimates.

This go-around was even more enjoyable and an over-all seamless experience. Mike and Tom came out and provided me with an array of options. They were polite, considerate of budget, and considering this was a huge expense; they put me at ease. I knew I had chosen the perfect company for the perfect install of a new water softener and highly- efficient Trane XR A/C system with an added-on, hospital-grade air filtration/ scrubber. (Our little boy has severe allergies)  Mike addressed pre-existing issues regarding a room that had poor ventilation, adding a return, and fixing some ducting. All this from an poor initial install.

Within five days, the team was in my house and each and every one of them were the consummate professional. Luis was the team lead, who didn't stop working for a second and made sure every piece of equipment was inspected and running excellently. Josh installed a vent above our guest room, correcting poor cooling to that room and even asked for touch-up paint to make sure it looked great. Angel installed our new water heater perfectly, explained the operation and went out of his way to salvage the three bags of salt I had just added to my old tank. He also worked with the A/C team. Daniel, Mario and Rick worked their rear-ends off non-stop on the side of the house and in the attic. They flushed all the old copper lines, triple checked pressures, welds and over-all install, put in all brand new returns, and vacuumed their work area so well, you'd never know they were working for fifteen hours in the house! The following day Brad and Darrin arrived to check the install, fix a rattling blower motor and check final pressures. Everyone of these service techs were courteous, well-mannered, well-kept and, above all, professional hard workers deserving of praise. American Home Water and Air is throw-back to a different era; when companies truly cared about their clientele and worked diligently to earn industry reputation and customer respect. Without hesitation, I highly recommend American Home Water and Air for your A/C and water conditioning needs.    
Gary R.   Phoenix, AZ
Byron M.
Byron M.
Oct 15, 2018
I sent them a message on a Sunday to discuss a water filtration system, expecting a call back on Monday. Nope, they call me back same day and then spend the time to educate me on a filtration systems and what would work best for my house.

Then on Monday they schedule and show up on time to install the system we discussed at exactly the price he quoted me. The installer was fantastic. Jose, described what he was going to do and then did exactly that. Then he explained the whole system to us and that he would contact us in a year to replace the filter.

Great customer service. Thank you!!
Justin R.
Justin R.
05/01/2017 12:00:00 SA
I had a great experience. I bought a new water heater since mine was 14 years old. It was fast and way cheaper than other businesses I looked into. Thanks for the awesome service.
Taylor F.
Taylor F.
Sep 27, 2018
First used this company in the Summer of 2017 when we had an AC unit go out. They were quick to come out and the tech was top notch. He took time to talk to us about ways to lower cooling bills and maintenance.

When we had another AC unit go out this Summer (2018), we called them without hesitation. They were there in less than 3 hours and had our AC back running in less than 20 minutes.

They seem to be more reasonably priced than other HVAC companies. Can't think of a single negative thing to say.
Nikki M.
Nikki M.
6/30/2017
Amazing and fast service!!  We have been using American Home Water and Air for a couple of years now and are so pleased with the honest service they provide. Mike is one of the best techs I have ever dealt with. His professionalism is TOP NOTCH!
Byron M.
Byron M.
10/15/2018
I sent them a message on a Sunday to discuss a water filtration system, expecting a call back on Monday. Nope, they call me back same day and then spend the time to educate me on a filtration systems and what would work best for my house.

Then on Monday they schedule and show up on time to install the system we discussed at exactly the price he quoted me. The installer was fantastic. Jose, described what he was going to do and then did exactly that. Then he explained the whole system to us and that he would contact us in a year to replace the filter.

Great customer service. Thank you!!
Chris R.
Chris R.
1/13/2018
I have been using American Home and water for about eight months. Our air condition failed just prior to last summer. I settled on them because of their high ratings as well as prices. The AC install went great. A large crew spent all day installing, it was obvious their attention to detail and professionalism. The entire time Brad was in contact with me and answered every question.
Again, I used them for some additional duct work this winter. The job was done quickly and came in under budget.
It was a no brainer to contact them for a water softener. I made the initial inquiry and four hours later Fidel and Junior left our house and we had soft water. They insured my landscaping, where a pipe was run, was left in better condition than when they arrived. Every time I have dealt with AHW I have been impressed. They are quick, efficient and fairly priced. I will only use them going forward.
brad s.
brad s.
Oct 4, 2021
I called because our water softener was continually draining and they were able to come out the same day. Higi showed up and was very knowledgeable, friendly and got the job done right away. Thank you!
Susan I.
Susan I.
Dec 7, 2017
Fast and neat service at a reasonable price. Technicians were polite and professional. I would recommend.
Venkat J.
Venkat J.
Sep 6, 2016
Higi came and installed our system in a very professional manner. He was very knowledgeable and explained everything in a clear manner patiently. I would use their services any day. After he was done, he cleaned the area after he was done installing.

They say they offer price matching on similar products online. I haven't yet tried to ask for a price match on a similar product I saw at home depot. I hope they do.
Kelly G.
Kelly G.
07/12/2018 12:00:00 SA
Great company with great prices! Higi installed a new water heater for us. We are very happy with the service and would call them again.
Mary C.
Mary C.
2/28/2016
My husband looked at 2 other water systems before finding this one on Yelp. He worked with Tom the owner who helped him understand which products would work best for us. We purchased The Patriot system along with the Reverse Osmosis system system for our kitchen sink and refrigerator water. This system was the best price of all the ones we looked at. Daniel and Gerardo did the installation. They were very professional, friendly and efficient. We are very pleased with the system so far.
Anand N.
Anand N.
7/26/2018
Woke up to find my water heater had broke and water spilling everywhere in the garage. Called my insurance company for a restoration company and then called American Home Water (because of the numerous 5 star Yelp reviews) at 7 am. By 9am they had someone replacing the water heater. They beat the restoration company to the house and were done before the others came. We didn't even miss a hot shower. Very fast service could not have asked for anything more. Definitely 5 star service! Service techs Angel and Brandon were great as well. Would definitely use this company again!
Denise N.
Denise N.
Apr 11, 2019
Awesome service and very reasonable! Our water softener needed repair, and they called with the time frame. Jose showed up on time, and changed the part that was cracked. They could have said we needed a new softener; so thankful for the wonderful customer service and honest and quick repair! Will be calling them in the future, and so glad to have found them!
Karen K.
Karen K.
08/11/2016 12:00:00 SA
Wednesday evening I discovered that my 15 year old water heater had been leaking for some time, flooding part of the garage floor.  I opted to purchase a new one and selected American Home Water & Air because of the great reviews, the quick email response from Tom, and the upfront and reasonable pricing.  They worked me in the next morning and had it replaced quickly.  The two technicians, Higinio and Mario, were professional, knowledgeable, and very nice.  They installed the water heater, turned everything back on, cleaned up all around the mess the leak had made. I feel like they thought of everything!  I am extremely satisfied and will use this company in the future.
MsAm3313 ..
MsAm3313 ..
06/11/2020 12:00:00 SA
I called AHW&P last week for a quote and they didn't gat back to me. What's the point of going through Yelp process of getting information, calling and asking for a call back, then no one does it?
Hallie W.
Hallie W.
05/05/2017 12:00:00 SA
We just had a water softener installed last week with reverse osmosis add-on to the fridge.  The product is great!  We can tell a huge difference in our skin and hair and drinking water.  The install was quick and the technicians were nice.  I'm only giving 4 starts because my only complaint would be that they had to get under the kitchen sink for some plumbing (we didn't think they'd have to) and they took out all of our cleaning supplies etc. that we had stored there.  They spilled some water due to the way the plumbing was put together (no one's fault), but they left the water and the mess when they left.  I would have appreciated them cleaning up the water they spilled and putting the items back they moved. Otherwise great experience (and the cabinet probably needed a good going through anyway).  I would definitely use them again!
Katalina N.
Katalina N.
6/24/2018
AHW surpasses every expectation every year. They are my go-to for a/c issues and water heater issues.
This summer, a/c went out at our other property where we had fosters. They came right out and diagnosed the issue. Their techs are patient, informative and know how to explain the most technical terms in simplest terms.
There is no other company I'd use. No other company could reach the standards AHW has reached.
J S.
J S.
Sep 22, 2016
Very fast service at great prices! Contacted via Yelp had response and accurate price quote for installing pressure reduce valve. Plumber turned up and fitted the whole reducer in about 40 mins!! Thank you!!
Watson T.
Watson T.
07/07/2016 12:00:00 SA
Called American Home Water and Air at 8:30am as we were in need of a new water softener, as the old unit was of poor quality and leaked. Tom Knapp (the owner) answered the phone and explained our options. We selected an appropriate model and requested an installation as soon as practical, as in later that day or the next. The technician, Gerardo, called me about an hour later and said he would be there around 10:00. He arrived as promised, removed the old unit, and installed the new one. It was immediately apparent that Gerardo highly skilled as he quickly and efficiently removed the old unit and installed the new unit in very short order. The new installation is perfect and Gerardo was packed up, cleaned up, and finished by 11:30. That's three hours from start to finish, including travel time. Pretty impressive! I realize that not always possible to get scheduled that quickly, but things went very well for us. Highest marks!
Rob A.
Rob A.
08/07/2020 12:00:00 SA
This company is my go-to place for air,water softener,RO, hot eater heater. Just moved in to our new home and wanted these systems inspected and maintained because the owner did not have any other information and I did not want to rely on the inspection reports (these guys are a joke... Would rather have individual trades people to examine the above systems). This company is fair professional efficient knowledgeable! These are the guys you want! Thank you so much. Higi and Mack are AWESOME!
Mike G.
Mike G.
Aug 31, 2018
Fantastic service! Just had a water softener and RO installed in our new house. Fidel and Gerardo were the technicians that installed it. They explained after on how it works and what I need to do after they leave. Highly recommended!
N M.
N M.
12/20/2016
Brad came out today, 1/2 hour after I called to connect my electric furnace so I could have heat. $69 and I now do not have to use space heaters! He gave me thorough and honest information about my unit, ducts and other furnace. I will call them again! Thanks for making my home warm!!
Layne D.
Layne D.
May 6, 2020
After moving into a new place, we needed to have someone come check out our air conditioner to see what shape it was in and make recommendations with summer fast approaching. American Home Water and Air makes it easy since you can request a quote on yelp. A few messages later and an appointment was scheduled for a check up, priced at 79.95.

I got a text that the technician Joe was on the way and a tracker to make sure we were ready. They also send a photo of your technician so you know it's them. Love it!

Joe was so friendly and explained things so they made sense without being condescending. He was fast, efficient and helpful. Joe diagnosed our unit and provided us with an estimate for the items he recommended replacing, plus a copy of the things he tested and the results.

Since the visit was in the middle of the coronavirus outbreak, Joe came equipped with a mask and gloves and kept his distance when he had to come inside briefly to adjust our thermostat and check out another question we had regarding our vents. After that he spent time with our unit on the roof and wrapped up the visit.

I would definitely recommend American Home Water and Air for your AC needs. We will definitely be using them for ours! Thanks AHWA!
Shannon S.
Shannon S.
Jun 18, 2016
emailed this company through their website to get a quote to replace and upgrade 2 Trane AC systems. Mike left me a voicemail. When I called back this last Friday, he was grumpy and confrontational. Very gruff with me. I figured if he was like this just trying to schedule an appointment, I can't imagine what having them do a $20K+ job would be like.
Laurie C.
Laurie C.
Sep 28, 2016
Tom just spent 10 minutes on the phone with me helping me understand some of the implicaitions of needing new A/C units in a home we are thinking of buying. He was patient and knowledgeable. You're the man Tom! We will be back to buy.
Cole S.
Cole S.
Jun 13, 2018
It's no wonder why this company has a 5-star rating. Our A/C unit died in the middle of the afternoon and they sent Drew within an hour of me calling in. He quickly identified the problem and even drove 20 miles to get us the new part (capacitor) since he didn't have it in the truck. I honestly expected the unit to be completely toast due to it being 13 years old, but he saved us from that nightmare expense. I feel that most other companies would have told me that a new unit was required, but not these guys. The cost of the repair was surprisingly reasonable and he took time to explain everything to me. Couldn't be happier with the service. I'll certainly be using American Home Water & Air in the future and will also recommend to friends/family. Thanks!
Andy W.
Andy W.
Aug 13, 2018
A technician named Jordan came to my house to do the yearly filter change. He was very friendly and educated me about what he was doing and why he was doing it. He tested the water from our RO system and compared it to tap water. He also replaced our tank from our RO system which he said had little pressure which explained why we weren't getting much water out of our RO system at a time. I was satisfied with the work being done and felt I paid a fair price.
Sen L.
Sen L.
Aug 11, 2015
AC had issues with no cold air coming out, contacted them yesterday and was replied quickly and got set up with a tech the following day. Was very happy with the service, Darren was very helpful and explained everything. Ended up getting the yearly maintenance plan for 20% off all repairs (included this one) so it kinda paid for itself. Unfortunately did not see the 5% off yelpers ahead of time, only saw it when I was ready to write the review. (Darren offer it even though I told him I found the company on yelp when we met. ) I'm definitely a fan and a happy customer, quick service, helpful tech, reasonable price, just a little salty about not getting the 5% :P
Update: was told the discounts cannot be combined so no stars are taken off, again they are great!
Jennea B.
Jennea B.
05/12/2017 12:00:00 SA
I knew it was time to purchase a new air conditioning unit for my house so I began doing my due diligence to find a reliable and honest HVAC company. Previously I'd used George Brazil for semi-annual maintenance checkups, but I never felt they were looking out for my best interest; they seemed to only be looking for the sale.

After extensive research I selected American Home Water & Air. I first had them come out to do my pre-summer AC checkup on my old unit. Knowing I had a leak that George Brazil repeatedly told me they couldn't find, I asked Bill, the AHWA technician who came out, about my leak. Without hesitation he showed me exactly where my unit was leaking, and it was quite obvious when I looked at the leak location that the leak should have been found much sooner. I then asked him if he thought I needed a new AC and he gave it to me straight, which I appreciated. He said at most I might get another summer out of it, but he couldn't say for sure. He didn't push me into a new AC, but he did offer to have someone follow up with me if I wanted to know more about my options.

Since my unit was aging, leaking and builder-grade to begin with, I opted to learn more about what was on the market and how much it would cost me. Brad was the lucky one who had the painstaking job of answering all of my many questions over the next month. I must say, he was fantastic to work with. I never felt pressured to buy a new unit, and I felt like he was happy to answer my questions (and I had lots and lots of them!).

I ended up purchasing the Trane XV18, a variable speed unit that is much more efficient than what I previously had. I also purchased the associated furnace and coil because my old unit was an R-22 which is not used in new units.

One thing I appreciated about Brad was that he would have been just as happy to sell me the least expensive unit as he was to sell me the more expensive unit I ended up purchasing. It wasn't about the dollar amount of the sale, it was about finding the product that best met my needs. I wish all companies had this same mindset.

Earlier this week they installed my new system. The guys that installed it--Mack, Adriel, Drew and Payne--were professional, courteous, and happy to answer the random questions I had about my new system. They also made sure I was satisfied with everything before they completed the job.

I'd definitely recommend American Home Water & Air to anyone looking for an HVAC company, even if it's just for semi-annual maintenance checkups. It's so refreshing to find an honest company with which to do business.
Chuck D.
Chuck D.
1/30/2015
Great service and quality install.  New water softener for the house.  President model is great.  Thanks to Tyler, Fidel and Jose!  Very professional company and impressive service.  Highly recommended!
Kirk M.
Kirk M.
7/28/2017
The whole process of working with American Home Water & Air was great! Scheduling was fast and friendly. My serviceman, Stan, called when he was supposed to, gave a window he stuck to, and worked fast. Very happy overall!

The only reason this didn't get 5 stars was due to the overall scheduling strategy. I wasn't given a service window until the morning of, meaning I had to leave the day completely open. Very difficult for working folks that have to coordinate calls, meetings, etc.
Nathan B.
Nathan B.
07/03/2016 12:00:00 SA
It's just too easy to keep giving this company 5 stars. We just had them install a water softener and it's amazing. We were on the fence about purchasing a water softener and now we are glad we did. Great customer service and an awesome installation crew.
Nick N.
Nick N.
Sep 7, 2022
I had noticed a unusual noise coming from the main air return (we have 2 returns). This noise could not be heard in the 2nd return and could faintly be heard in the attic where the blower was. Tim spent about 1.5 hours in our attic between 12:30 pm and 2:00 pm in Phoenix AZ. Tim heard the noise but could not localize what was causing it. He checked the motor and it's bearings and they were fine. He also checked each blade on the fan and none were loose. He showed me a video of the fan and shaft spinning with no wobble or out of balance issues. Tim assured me the noise was not something terminal which was my biggest concern. We agreed I should monitor the issue and if no changes bring this up when they do the annual service when things cool off. After we moved in to our home we had a 2 zone cooling system put in as a single zone did not do the proper heating and cooling for both floors. We discussed our cooling challenges and possible back pressure issues with the 2 zones. Tim suggested that installing a Honeywell device to address back pressure might not resolve the noise issue but would assure that the motor would not be harmed by 2 much back pressure decreasing it's life. The cost of Tim's services was $80.00 the diagnosis fee which I thought was extremely reasonable and is why I use AHWA.
Bill S.
Bill S.
Apr 19, 2017
5 star 5 star 5 star!!!!!! Parker and Sons just quoted my parents $2300 to replace a water heater. Tom came out and gave us a quote, it's less than $1000 and we're going up in size!!!! Only place we will ever go!!!!
Mindi B.
Mindi B.
08/10/2020 12:00:00 SA
My 12 year old water softener was leaking so I decided it was time to replace it. I hired AHWA and couldn't be happier. They arrived early to the appointment, installed my new water softener in under an hour, hauled away the old one and even put in a new main water shut off valve. Everything is covered with a 10 year warranty including parts AND labor. Highly recommended!
Kevin c.
Kevin c.
3/13/2014
Note: This is for my home in Goodyear, Az.
This is the first time I have explored the world of water softeners after mine required service.  Most companies simply want to sell you a new system for $3,000 to $4,000. My system had a carbon filter in it that no longer worked and needed to be replaced as I had carbon migrating into my water.  
American Home knew my system, knew my local water and explained options to me.
I wound up having my carbon filter removed (which I did not need) and my tank rebuilt with new resin for a fraction of replacement cost and for less than 1/2 what another local firm wanted for similar repairs.
Technician Higinio was great, he called before arriving and was quick and clean.
A real professional.
Craig T.
Craig T.
Sep 12, 2014
My 10-yr old water heater was leaking. I have AHS insurance, and was getting screwed by their 'recommended' plumbing contractors supposed non-negotiable necessary additional parts and fees. After finding out I could get reimbursed for the cash value if I found a better deal, I went on the search for someone.
American Home Water showed well on Yelp so I gave them a call. Wow!! An honest plumbing contractor! Yeah, there was a little out of pocket difference, but nothing like those ripoff guys that leach off AHS insurance.
AHW has fair and all inclusive pricing, no pressure, no rip-off, no BS. I'm a fan.
Angel was punctual, courteous, knew what he was doing, and got the water heater replaced quickly, cleanly, and professionally. Great tech!
I'd recommend AHW to anyone, and they'll be who I call first in the future.
Gina V.
Gina V.
6/16/2018
Everything from start to finish was fabulous!!! They called the morning of appt to confirm, Tom was very courteous and through in his explanation of the process of getting a water softener...it was our first!  When he asked how soon we wanted it, I said ASAP and he made it happen that very same day!  Fidel and Gerardo showed up on time and were very efficient and friendly. Fidel even told me that our flex unit ( which controlled air flow  air to one of our guest rooms and laundry room) was disconnected!  He doesn't do A/C repair but told me that Am Home Water has people who fix this kind of thing and I can schedule later. We have had other A/C repair guys check on this problem and none of them could figure out why this was happening!
We also had a new RO put in that same day as well.  Everything turned out perfectly!!  I would recommend this company over and over again!! Customer service, products and knowledge was A+!!!  Thank you American Home Water, Tom, Fidel and Gerardo for all you did!!!
Dennis L.
Dennis L.
1/28/2020
Terrific pricing, customer service and professionalism! The techs Higi and Fidel were friendly, knowledgeable and took the time to find the least impactful installation for our water softener. Very efficient! I plan to use them going forward for all HVAC needs as well! Bonus is their Veteran Discount.
Stuart M.
Stuart M.
05/05/2016 12:00:00 SA
excellent service once again from AHWA.  Brad came out to my house to service three a/c units.   He also fixed a couple issues without additional charge.  According to Brad, that's part of the inspection process.  I really appreciate this company putting clients first.  When it comes time to replace my units, I will definitely contact them for the job.  Thank you AHWA!
M B.
M B.
Feb 21, 2022
Great service! We are new to the area and were referred to AHWA by a friend. We couldn't be more satisfied. Great communication with their office manager, very pleasant and professional. Two separate service calls, one for a hvac regular service and one to install a new Samsung heat exchanger. Both crews showed up on time and stayed within their quote, as well as being approachable and knowledgeable in their trade. No question we will use AHWA again should the need arise. Two thumbs up!
D M.
D M.
03/01/2016 12:00:00 SA
This review is easy. To sum it up,  American Homewater set the bar for many home service providers to strive to. kudo to them.
Bill M.
Bill M.
Jul 17, 2020
Mack did an A/C check up on our unit. He was very thorough and explained exactly what he was doing and why. I purchased the maintenance plan!
Myed D.
Myed D.
4/19/2017
First of all we thank you for the great service we received.  About 9months ago they installed our water softener and indoor reverse osmosis. They did a great job, and the guys who installed is very knowledgeable of his work. We highly recommend them and we will definitely use them again.
Vj S.
Vj S.
12/16/2015
Very Professional.A little expensive, but I think they offer you excellent service. We picked patriot water softener since it is a little cheaper than President, but Tom assured me that Patriot is as good as President. They offer great warranty, no trip charges, nothing. They truly deserve 5 star reviews.
Adam H.
Adam H.
08/07/2021 12:00:00 SA
They were very professional and replaced my old water heater with a brand new one of same brand for a good price. They even secured the lines that the previous company didn't years ago. Thanks guys!
Marla R.
Marla R.
Aug 1, 2022
Was not going to arrived during 1pm-5pm. Called at 4pm but reception states he would make it out till after 5:30pm. It would have been nice to be told about sooner.
Craig T.
Craig T.
09/12/2014 12:00:00 SA
My 10-yr old water heater was leaking. I have AHS insurance, and was getting screwed by their 'recommended' plumbing contractors supposed non-negotiable necessary additional parts and fees.  After finding out I could get reimbursed for  the cash value if I found a better deal, I went on the search for someone.
American Home Water showed well on Yelp so I gave them a call.  Wow!!  An honest plumbing contractor!  Yeah, there was a little out of pocket difference, but nothing like those ripoff guys that leach off AHS insurance.
AHW has fair and all inclusive pricing, no pressure, no rip-off, no BS. I'm a fan.
Angel was punctual, courteous, knew what he was doing, and got the water heater replaced quickly, cleanly, and professionally. Great tech!
I'd recommend AHW to anyone, and they'll be who I call first in the future.
Roland R.
Roland R.
Sep 10, 2022
Nothing but good things to say on both the plumbing and HVAC front so far. I got a water softener and the big blue. And they do my HVAC maintenance. They've been responsive on all our needs, even if for quick advice over the phone. Last tech who was here, Leo, was friendly and informative.
Merlin G.
Merlin G.
11/27/2022
Jared showed up even before the 4 hour window started.  That was a good thing.  Upon arrival, Jared, in a very professional manner, proceed to to check with me to see exactly what service I wanted or expected. After going over the details, he proceeded to take a quick tour of the house to locate the 3 thermostats and return vents. Jared immediately proceeded to perform his heating system maintenance and safety inspection.  In approximately 30-45 min., Jared informed me he had completed his inspection and proceeded with a full report of what he had done and the results to include numerous pictures of the heating system components. Jared assured me the system was in good condition and should work well this winter.  Jared was extremely professional, through and well groomed, presenting a good image for his company.  American Home Water & Air by far outperformed any HVAC company I have ever used.  This will now be my new go-to for future HVAC issues or needs.  If the rest of the techs are anything like Jared, then you won't be disappointed!
Brad B.
Brad B.
11/26/2016
Kept meaning to enter a comment. Our water heater crapped out and I found this place in Yelp!  They were fast, had the best price, and on time. The installer even connect a tube to our existing pan.  I was impressed!
Jim P.
Jim P.
1/24/2011
I recently had a water-softner installed by this company.  They showed up when scheduled and did a good job.  Prior to sale they answered all my questions and didn't try to up sell to me.  Price was very competitive and the warranty on labor and parts is nice.  I checked numerous places and this was the best price and product and they have a great record with the B.B.B.
James S.
James S.
09/05/2020 12:00:00 SA
Friday before Labor Day weekend and our A/C starts leaking through the roof and blowing hot air. We report it to our home warranty. We have American Home Shield (no relation to American Home Water). They couldn't care less. They never called. It's record heat in Phoenix. So we called American Home Water and Air because we drive past it every day on the I17. 6AM Saturday on Labor Day weekend we call American Home Water and Air. They answer the phone and I'm talking to Marc the on call tech in minutes. Later that morning he's at our house checking and repairing our air conditioning system. It's fixed. Great customer service. Prompt customer service. Thank you for helping us out. Marc did a great job.
Sean M.
Sean M.
6/30/2020
Like any responsible homeowner I get my AC unit inspected yearly. However, to my surprise my air stopped blowing cold this morning and Joseph was at my house in under two hours.

Not only was my mind blown (but now my AC blows cold) at the speed in which he got the problem fixed but let me know what happened without being condescending and while adhering to COVID standards.

Y'all rule and saved me on a hot summer day.
Emost S.
Emost S.
Aug 3, 2018
Jose provided great service when installing our RO system. He called to let me know he was on his way and the install was done professionally and within 45 minutes.
Dawn N.
Dawn N.
Sep 17, 2021
I have always had great experiences using Yelp for home improvement so wanted to do a yearly maintenance on my units as well as get insulation of pipes done. The experience to book was outstanding and the follow up to when the workers arrived was easy. The workers arrived and were professional and friendly. I thanked them and then asked if I could make sure my bill stated maintenance had been done as I paid for. The Billings came out completely wrong and the tech tried to call into the office managers who were extremely rude. Finally the tech had to leave to go to another job so I called in and spoke with a Liz and Maryann who were extremely rude and kept cutting me off and did not try help me with the invoicing. I finally got the billing as requested but literally have never received this poor service with any other business I have felt with. I will NEVER recommend this business or use them again.
Cynthia N.
Cynthia N.
Aug 10, 2017
Love this company! Responded so quickly! Hot day and no AC... call American Home Water & Air! Mike J arrived within twenty minutes. Found the problem, quoted a reasonable price and replaced the compressor. I had cool air again! Great professional guy! Thank you!
Jeanne J.
Jeanne J.
Aug 2, 2016
I replaced my water softener and water heater. I also opted for the RO system :) Installation was fantastic and Gerardo was prompt and professional. Thank you for the great job!
January S.
January S.
Apr 16, 2016
This review is late but well deserved! I first contacted AHWA when I was sick of being okey-doked around by my Home warranty company when it came to dealing with an AC system that constantly needed service calls and re-fills on coolant. The contractors they kept sending would tell me that the system was leaking, but not anywhere they could find and that it was likely in my line-set which runs under the slab beneath my house. So they'd do a quick top-up and six months later my system would fail. I decided to contact an independent contractor and hired AHWA to take a close look.
Brad, a very friendly and knowledgeable tech came out, inspected my system and diagnosed several problems including a leaking evap-coil in the air-mover. He used a sniffer and also showed me where other techs had run their fingers through the oil that had leaked and dried in the pan below. He also explained to me why this wasn't getting properly fixed and this is important to know if you have a home warranty: Home warranty contractors are paid a flat rate to do service calls however big or small a job is. This means if they find a big problem that will take several hours to repair, they will do everything possible to put a bandaid on the problem and kick that can down the road for the next guy to deal with. This happened to me about 7 times in 3 years. Once Brad wrote up his findings and recommendations, I was able to use that to basically FORCE my warranty company to finally fix the problem. Unfortunately I still had to use a HW contractor. It took 2 guys about 5 hours to repair the system and replace all of the necessary parts that were leaking at both ends: evap coil, accumulator, among others. Finally the system was fixed thanks to AHWA Brad's expertise. He had also suggested that all of my duct work in the attic needed serious help and offered to come back, free of charge, to do an estimate with their ducting expert and designer Darrin.
Darrin and Brad came back and Darrin examined and tested my system's air-flow and efficiency and determined that it was ducted wrong and had terrible air-flow and leaks. The last owners had a new system installed but they basically shoe-horned a new machine into old crappy ducting. I had a 5-ton system that was only moving about 3-tons of air! Darrin recommended a complete over-haul with new plenum boxes above and below the air-mover, re-sealing all of the ducts and re-insulate the whole deal. He took measurements and a few days later he got back to me with a reasonable quote. A week later he and 2 other guys completely fixed my system. It took longer than expected but that's because Darrin is a perfectionist and seems to treat every job like it's his own house! My attic is transformed: gone are the ducts wrapped in exposed dirty pink fiber-glass! Gone are the improperly fitting plenum boxes! Gone are the leaks! Now my system looks modern and functions optimally. They even pointed out that some nit-wit had placed a cooling vent right next to my cold air return which was detrimental to the air-flow so it got capped. Finally my system is functional and efficient. The energy savings will likely pay for the cost of repair in a couple years at most! Thanks Darrin! Thanks Brad! Thanks AHWA!! I highly recommend this company. Don't get the Cold Shoulder by your HW company: hire the experts at AHWA and get it fixed right!
Glen R.
Glen R.
3/29/2022
Great work replacing my PRV valve Gerardo and Omar!  Thank you. Fast, professional service.
Janice H.
Janice H.
Aug 8, 2017
Thank you to Nate and Jordan who came out to do my yearly R/O system filter change and check my water softner. Thank you so much for installing a new device for my R/O system that matches my new sink. I really appreciate your hard work and as always AHWA always is on time and professional. Thanks again.
Jan H.
Dena K.
Dena K.
8/18/2017
Wonderful experience with this company. Our unit was 17 years old and died. We knew it was coming. My daughter found this company for me, called them and they were at my house in 10 minutes. That being said, they are close to me. Anyway, they ran a diagnostic and advised us something about pressure being too high coming from the compressor. They advised I need a Y in my duct work with larger duct work. They gave me a quote of $8500 for a 5 ton Trane. We paid $5800 17 years ago for the Trane. We got our money's worth! I thought it was WAY beyond reasonable given the scope of the work and the unit itself. I could not be more pleased. There were as many as 10 different workers doing a great job, some of which were foreman I'm sure. Super professional, clean, friendly and TIMELY! They were here the next morning at 8am to install.
Sarah M.
Sarah M.
May 26, 2020
We moved into a 15 year old home last year and the ac units were original to the house. We got through one hot summer with them and then when the weather got hot again this year we knew it was time to replace them. It's hard with ac units (same as automotive repair etc) when you don't have a clue what a good quote is or how this stuff works. We had 3 companies come out, and AHWA was the cheapest quote. We hired them not because of the cheapest quote but because of the customer service and honesty of the people we dealt with. We had a family friend who used to be in air conditioning review our quote just to be sure we weren't getting ripped off before we bit the bullet. He reviewed it and said oh yea this is super reasonable. I've seen companies just charge this much for the larger unit (we needed 2 units). Long story short, replacing your ac units sucks and is expensive, but when you are dealing with such a quality company it really took the sting out of it. Thank you!
Rebecca M.
Rebecca M.
Jul 2, 2012
I give two stars instead of one because we couldn't get a tech to arrive for either of the two attempts we made at scheduling service. I would give one star for customer service, but perhaps when (if?) they actually show up, they do good work?

We initially set up an three-hour window for a simple filter change. According to the company, we received a confirmation call (not received on our end). Because we didn't confirm the already scheduled appointment, they did not come.

We rescheduled for another three hour window. The tech called, and was an hour early. We planned our day around the three-hour window, and weren't home the hour before. The tech was quite put off by this. We talked to the scheduling rep about the issue, and the rep also displayed quite a bit of attitude. We were told that the three-hour windows were guidelines, and no one could guarantee an accurate timeframe for the filter change.

We called another company, they gave us an hour window, arrived when they said they would, and got the job done.

In my opinion, American Home Water might be great if you are an agoraphobic who never leaves your home and has all the time in the world to sit around waiting for company reps that are less than friendly.
Steve J.
Steve J.
Aug 1, 2021
We have used American Home Water & Air for a new hot water heater install, reverse osmosis install, and soft water install. We also use them for annual a/c check ups. Wonderful company and very professional.
Vikki R.
Vikki R.
Jul 1, 2018
I am removing my comments from my original 1 Star review due to Tom A (owner) and his wife posting negative comments on my employers Yelp page. My employer has nothing to do with the customer service or experience I had personally with American Home Water and Air. I'm unsure how Tom A found out where I work but, I believe the negative reviews were in retaliation to my 1 Star review. Yelp reviews are for customers who have experienced a REAL CUSTOMER experience which, I did.

My employer contacted Tom A concerning the 2 negative reviews posted by Tom A and his wife. Tom A agreed to remove the two false/fake reviews if I remove my review. Why would he negotiate this with my employer? I attempt to have Tom A's review removed by contacting the BBB, unfortunately they do not assist with an issue like this. So, begrudgingly, I removed my comments posted for AHWA and out of respect for my employer. I feel Tom A's reviews were unfair and without merit. This does NOT negate the negative experiences I had with AHWA.

Tom A recently commented on this review with regards to my employers reviews he posted: I have removed that review, because I promised her boss that I would., and I keep my promises. Now he has added a new negative review to my employers Google review page! PHOTO ADDED. I am changing my review back to 1 star. He has accused me in his comments of being a deranged person/nut, rude, vindictive, a viper and now says I have emotional problems. Tom A got had his feelings hurt and has not realized you cannot make every customer happy. As you have commented, American Home has been in business for 33 years with over 60,000 customers. Those are good stats! Just be warned If you post a negative review, Tom A may find out who your employer is and post negative reviews attempting to disgrace YOU.
Peggy M.
Peggy M.
06/10/2016 12:00:00 SA
Gerardo installed our water softener and reverse osmosis yesterday. He was very professional and sweet. At the last minute we decided not to take the reverse osmosis to our refrigerator at this time and Gerardo was very amenable to that. Suggested if we changed our mind he would come back another day. I would definitely recommend American home and air to anyone. Very satisfied.
Del R.
Del R.
07/07/2016 12:00:00 SA
I recently had to replace a 20 year old 3 ton AC unit and these guys had a 24 hour turnaround, competitive pricing and a great crew. All of the guys were friendly, careful and cleaned up any mess. I'll only use this company moving forward for water and air needs.
Bridgette G.
Bridgette G.
12/28/2017
They were excellently priced & professional to work with by phone... Did not try to hard sell me or create unnecessary urgency. They gave me all the info I needed to compare hot water heater replacement prices.  When I called back to schedule they got me in same day and treated my tenants with courtesy & professionaism. I will definitely use them again and recommend them to friends & family.
Ashley K.
Ashley K.
Jul 14, 2022
We had Tim Scott come by our home to check our AC and he was great! Would recommend and use this company again!
Mr. C.
Mr. C.
Jan 24, 2017
After months of research and deliberations we decided to replace our old failing Water Softener for a TOP President unit from Tom. Originally we have in mind the Fleck 5600sxt but our pipe is 1 inch and we don't want to loose water pressure with the 3/54 inch pipe, and we also live in a Big home.
Easy installation replacement and good final job by Angel.
Lauren R.
Lauren R.
Sep 5, 2015
Thank you Angel for your quick response to my inquiry. You have a very pleasant demeanor and are extremely professional. You left my place immaculate and I could be more satisfied with your level of service. This company gets it! Customer service is what they are all about. Please call them for all your water softener, R/O and A/c needs. They are the best!!!
Lauren R.
Lauren R.
09/05/2015 12:00:00 SA
Thank you Angel for your quick response to my inquiry.  You have a very pleasant demeanor and are extremely professional. You left my place immaculate and I could be more satisfied with your level of service.  This company gets it! Customer service is what they are all about. Please call them for all your water softener, R/O and A/c needs. They are the best!!!
Oli O.
Oli O.
07/11/2019 12:00:00 SA
A misdiagnosis of my AC lead to a refund as the owner stands by their commitment to do what was right. Very friendly.
Adam M.
Adam M.
Jun 8, 2016
I really wished I could have used this company because of the stellar reviews on Yelp, but my rating is due in part because of the lack of communication I received while trying to get a service call set up.

I called and inquired about an AC Service, told the representative that it is blowing mildly cold air but that the unit was working. She did try to find something much sooner since I was hoping to have someone out there that day on June 7, 2016, but unfortunately the first available wasn't until June 10, 2016. The reasoning was because since my unit is working and that it is blowing mildly cold air their priority was for those who's units were not working at all. That's understandable and I was willing to wait. I made the appointment and advised that if I found something sooner from another company that I would call and cancel.

I called another company and they stated that someone would be able to be there on June 8, 2016, between the hours of 12p-4pm. I made that appointment, but I did not call American Home Water and Air, because I wanted to wait until the technician from the other company actually showed and gave a diagnosis. On June 8, 2016 at 8:06am I received a voicemail from Stan at American Home Water and Air stating that he was at my house, but because I was not present I would need to call the office to reschedule my appointment. I called their office and advised the representative that my appointment was scheduled for July 10, 2016, but that I was willing to leave work now if the technician would be able to come back. The representative verified this with Stan and agreed that he would be back between 10am-12p. Now (hindsight is 20/20), I called the other company that was originally scheduled to arrive and cancelled the appointment.

At 945a I left work to go meet with Stan, however I received yet another voicemail from Stan stating that he was at my house already, but that he could not do the service because my unit is a two-story condo unit. I returned his call to get clarification...can you not do the service call for today or can you not do service at all on a two-story condo unit? Stan advised that they could not do service at all because they do not have the equipment necessary to do service on two-story condo units.

Not once did anyone ask whether or not my condo was a one or two-story unit. I appreciate the technician coming out early unbeknownst to me and then returning back to my property...although both were outside the appointment times that were scheduled which was extremely inconvenient and frustrated. I wished for a lot better from this company given their reviews, but it has just been a disappointment.


In response to Thomas' response I am not an A/C professional so as someone who is not your customer it is not my responsibility to make unusual circumstances known to you. That is your job and any competent employee should and would have asked the appropriate follow-up questions. So to say, who writes a review like this... is the reason why I am not, nor will ever be your customer.
Katharine C.
Katharine C.
Oct 23, 2018
Had American Home and Water install a water softener today. The technician, Junior, was very professional and did a nice job. He was on time and cleaned up after he was done. Very satisfied with the service. Thanks Junior!
Tom W.
Tom W.
01/12/2015 12:00:00 SA
Our 50-gal water heater (installed just over a year ago) wasn't providing enough hot water for our household, so I called Tom Knapp and asked about an 80-gal install. He was kind enough to walk out to the warehouse and get me the model number so I could look up specs & reviews online, and quoted me a good, competitive install price.

Then he asked me why I was looking to replace a fairly new water heater, and when I told him it wasn't providing enough hot water, he advised me to look at the thermostat settings (top and bottom), as they're usually set pretty low at the factory to prevent scalding, etc.  Once I took off the covers, I saw that they were both set too low (approx 105 degrees). I turned them both up about a quarter turn, and later measured much hotter water at the tap (approx 115-120 degrees). Now my wife can take a bath in our jetted tub and have plenty of hot water, and back-to-back showers run as hot as needed.

Tom said on the phone that he'd rather have me be happy with my current heater than sell me one I really didn't need.  Really refreshing to encounter a business owner with this welcome attitude - I'll be recommending AHW to anyone looking for a water heater/softener.
Cynthia K.
Cynthia K.
4/29/2015
I highly recommend this company. The gas water heater that we had installed today was the third item from American home water that we have had installed. The first being the water softener system and the second being the r O  system. Angel was our installer. He was super efficient professional and friendly. He arrived much sooner than what we were originally told. The prices that American home water charges blow the other competitors out of the water. American home waters price was almost half what a plumbing company in Mesa quoted me. We also take advantage of their water filter replacement service. What American home water charges is equal to what it would cost to replace the filters if we bought them from a home-improvement store.
Deg s.
Deg s.
Apr 17, 2020
So happy with American Home Water and air. They came out checked and cleaned the A/C unit and there was no additional items that needed to be replaced, unlike my previous maintenance company.
J Curtis K.
J Curtis K.
Jan 12, 2021
Our water softener sprung a leak. With its age I was thinking of a new system. Brandon found the speaking hose break. Easily fixed. However I chose to get a whole new system. His honesty is unfortunately rare, but so appreciated. Watching him work was a joy to this old Doctor and Airline Pilot. Careful and very thorough. COVID care too. Brandon & Brenda are a credit to their company.
Dave R.
Dave R.
Aug 29, 2019
Absolutely the best HVAC company in the Valley. I had my entire heat pump system replaced and these guys did amazing work. We all know that your system is only as good as the installation and American Home Water and Air has the best of the best techs working for them. Thank you Jason, Jeff, and the entire installation team for such an amazing experience. The HVAC Director, Brad, is as honest as they come. If you are looking to have your system replaced or repaired don't use anybody but them.
Jeff B.
Jeff B.
Feb 7, 2018
Another awesome experience by American Home Water and Air. New water heater installed, cleanly, and professionally. The technicians take true pride in their work. Highly recommend !
Micah M.
Micah M.
Mar 7, 2018
I was in the market for a water softener, and took to Yelp to find a vendor. I requested quotes from American Home Water and Air (AHWA), the vendor with the most positive ratings, as well as the second, which we'll call #2.

My AHWA experience:
The owner came out to my house first thing in the morning after I requested a quote. He walked me through what would be required to install a loop in my garage (trenching under my front yard), and provided me with a quote for the services I requested. He never tried to up-sale me, and all of his recommendations were explained. I even asked about other items/services, which he explained weren't necessary. It was extremely refreshing to feel like he was helping me make the best decision, and not just trying to make a buck. The quote was hundreds less than I was expecting. They offered to do the install the next day, but I needed it to happen on a Saturday, due to my work schedule.

My #2 experience:
Later the next day, after requesting a quote, an admin called and left me a voicemail stating that they didn't need to come out for a quote and that they'd just email me one, if I'd respond with my square footage. I was also informed that they don't work nights/weekends.

Needless to say, I went with AHWA. Their techs arrived early and worked hard. They left my front yard and garage in great shape, patiently answered all of my questions, and the system is covered by a 10-year warranty, by a company that has 24-hour phone answering and works on weekends.

This was a trial run for me, to see if I'll use AHWA for my AC, water, and heating service needs. Yup! I'm always happy to be able to stop shopping around for vendors. Great experience.
Lisa G.
Lisa G.
04/08/2018 12:00:00 SA
I highly recommend using American Home Water And Air. They were very comparable in regards to cost and their customer service was exemplary. Every employee was punctual and courteous and Brad, the owner, went above and beyond to help with a pre-existing malfunction in our system. He accommodated our difficult schedule and made sure we were completely satisfied.
Kim M.
Kim M.
6/19/2017
Mike came out in less than 2 hours, looked at the system and spent some time explaining and answering all my questions.  I got quotes from a half dozen companies but had a hard time deciding between two of them. I received Excellent customer service and the quote was a great price for the system.  I picked another company but on a different day, I could have just as easily picked American Home Water & Air.
Vrocket G.
Vrocket G.
11/19/2016
I used this company today to have my RO system serviced. I found the tech RJ to be very friendly and professional. I had requested the filter changed due to the dates marked on the present filters. After testing my water RJ said my membrane was fine. Could have sold me parts o didn't need but didn't . Will use again Thank you
Rott G.
Rott G.
6/15/2015
BEST SERVICE EVER!!! I called at 6am to have a softener installed and our ac served in our new home. It is 9:15am and the softener is install by Luis and Gerardo. Both of these men were professional and friendly. The ac will be served this morning too. I am sure brandon will be just as awesome! Stop looking and use American Home!!
Alex M.
Alex M.
Oct 26, 2018
Tom came out within 1/2 hour. Diagnosed the problem. Angel came within a short period and installed a new water softener. Great product. Great service. Great value.
Susan D.
Susan D.
11/25/2018
This company is top notch! We had them install our water softener and reverse osmosis system. They were great to work with and excellent pricing. We would highly recommend this company.
Kim M.
Kim M.
Oct 14, 2017
I stopped in to purchase a gas valve and found out that they don't sell them other than for warranties. I asked if he had old water heaters that might have a good part. We went inside and explained whats happening w mine and he took me to his warehouse and said it might be this or that. Paul was very helpful and knowledgeable. Thank you!
LaTonya S.
LaTonya S.
10/13/2014
After researching different brands and companies we decided to go with American Home Water.  I called in the morning and spoke with Tom who gave me a quote over the phone.  He offered to come over to go over everything.   Later that morning he came and told me about the company,  explained the different options for water softeners and explained the benefits of having soft water.  He was never pushy and never made me feel like I had to give him an answer right then.   The next morning we called and told them we decided to go with them and would like the president water softener.  They were able to come out later that afternoon and install it!  Our technicians were Angel and Hinginio.  They were on time and quick,  efficient and very polite.   After it was installed they explained the system to me and were on their way.  I would definitely recommend American Home Water to my friends and family.   They were easy to work with, had very competitive prices and the full parts and labor warranty is great!
Paul P.
Paul P.
Jul 7, 2018
I ordered the Pho Health Softener & Whole House filter. It's their top of the line system that combines both softening & filtering.
The men, Fidel & Gerado were very professional, and the whole thing was installed in about 2 hours. This included trenching under my sidewalk to run the main water line. After they were done, you would never know they were there.

I am a retired laundromat owner. In the business for 41 years. I know good work when I see it, solder joints and all. These guys are good.

The quality of the water is now just what I was seeking. Very happy with the whole deal.

Being a laundromat owner, I also asked them to replace the Sacrificial Anode in my water heater, as I know that this will extend the life of my water heater a few years.
The heater was already 6 years old and is warranted for 12, so I figured now is the time, while they were here.
As I expected, the original anode was frozen in the tank, and extremely hard to remove. The tech, his name was Higi, worked VERY hard for over an hour to get it out. After a lot of sweat and hard work, he finally got it out. 5 stars for Higi!
Laurie H.
Laurie H.
6/24/2016
Daniel and Derek just finished working on our AC unit. They did a great job and were very respectful of our home leaving it just as tidy as they found it. Thanks guys for and awesome job. I'd love to have you back but then that means I've got another problem. On second thought I'd just as soon that you keep your distance especially on these 110+ degree days!
Jill M.
Jill M.
7/29/2016
Reliable, trustworthy, good work ethic. They are available for emergencies as well. I would definitely recommend this company.
Lynn B.
Lynn B.
Jul 1, 2015
After a night of 92 degrees, and a morning of checking GFI'S and the a/c fuse box, I finally looked through Yelp to find a 5 star company to fix my a/c unit.
AHWA fit the bill. After calling, the dispatcher told me it would be an hour or less before Brad would arrive. It was about 45 min.
Brad introduced himself to me, tolerating my yapping dogs. He checked the control unit in the house, went up on the roof, took pictures of the inside of the unit which he showed me, gave me an estimate and a 5% discount for mentioning Yelp, stuck to the estimate, and so far, my house is cooling down. Woohoo! Thanks, Brad.
Will let you know if it's still working. (That's a joke - grin)
I couldn't be happier with AHWA. I'm confident in recommending them!
Jerry H.
Jerry H.
04/08/2022 12:00:00 SA
Our water had a leak and I called multiple companies and AHWA was terrific. Fantastic and prompt service and great communication. The price was great as well.  The key element was multiple companies said they could not replace the heater without doing a bunch of EXTRA costly work. AHWA did it timely professionally and no additional surprises. I highly recommend this company
Eme B.
Eme B.
10/03/2018 12:00:00 SA
I did a lot of calling around and research for an air conditioning company.  I knew my a/c unit was getting towards the end of its life cycle, and sure enough, last summer it went out.  I already had a quote from American Home and once the a/c unit went out, I called them.  They pulled up my quote and said they could be out the next day.  They arrived on time, and installed my new a/c unit and furnace within the day.  I am only now writing this review, because I wanted to make it through a full AZ summer to see how this a/c unit performs.  It has done wonderful, with absolutely no issues.  Highly recommended.  Excellent customer service.
Tom S.
Tom S.
7/27/2018
I had a leak in my garage which I assumed was my old water softener which turned out to be a leak in my air handler.  HIGI was the tech and was able to stop the leak.  We did have a very old water softener so we asked them to install a new one.  I spoke to the owner, Tom and he was able to have HIGI out to my house within 3 hours of talking to him on the phone.  Great customer service and very professional from the top down.  Thank you HIGI and Tom
Chuck N.
Chuck N.
Jan 1, 2020
In response to Kevin K. at American Home Water & Air and all yelpers

Hello Kevin,
There's really not much to do or say about my review Kevin but I appreciate your concern and note back to me. What I wrote is factual and I'm not looking for any money back. I did note that in you're response to my review you didn't mention anything about charging $75 a pound for the R410A Freon your tech added to my A/C unit that cost you appx $6 per pound. To me, that seems excessive.

I've been in business here in the valley for over 47 years. I own all the commercial properties that my businesses operate on and between those
businesses and my home I have at least 25 or more A/C units I need to keep running or replaced every year. In my 47 years I've had to repair
or replace A/C units many, many times so I'm pretty well versed in the art of selling unnecessary repairs or part replacement in the A/C business. Don't misunderstand what I'm saying here, I'm not accusing you or the young man who came out and added Freon to my A/C unit of selling me anything I didn't need but I can tell you that the practice of selling unnecessary parts and repairs in the HVAC industry is rampant ! And the reason for that is simple..... many if not most A/C repair technicians (tech's) are not paid by the hour or a flat salary, they're paid a percentage of the parts and labor they sell to people. The more they sell (or lie) to people the more money they make. The company that came out before I called you (two days prior) told me my A/C unit needed an expansion valve and the cost would be $2100. I paid the tech his $85 service call and told him I'd get a second opinion. The owner of that company sent me a text message about an hour later saying his tech misquoted me, it would only cost $1700 plus tax. That's when I decided to call your company. I won't write who that was here but I still have the estimate and the invoice stating the service call was paid. That kind of unnecessary selling (or lying to unsuspecting people) again, is rampant in the HVAC industry. Personally I wish the AZ Attorney General would run a sting operation and catch a few of those corrupt HVAC businesses and their tech's. But.... I doubt that'll ever happen and if they did run a sting operation and caught a few of the scoundrels they probably just get a slap on the hand instead of putting them in jail. Sadly we have lots of criminal defense lawyers who never lose a case and put the crooks back on the street. How sad.....
I'll end this by advising the readers of this and all Yelpers to beware of all those $65 A/C service special check up's. If you get one and the tech says you need something done, get a second opinion and be sure and watch the tech when he's there as it's so easy for one of those honest Abe tech's to let a little Freon out or intentionally doesn't tighten the pin inside the Schrader valve. By doing so the Freon will slowly leak out and eventually the A/C unit will stop working and you'll probably call that same company and have them come out to fix things.
No doubt there are many honest HVAC companies that do good and honest repair work but there are also many out there that are flat out dishonest.
Chuck Niday
Eme B.
Eme B.
Oct 3, 2018
I did a lot of calling around and research for an air conditioning company. I knew my a/c unit was getting towards the end of its life cycle, and sure enough, last summer it went out. I already had a quote from American Home and once the a/c unit went out, I called them. They pulled up my quote and said they could be out the next day. They arrived on time, and installed my new a/c unit and furnace within the day. I am only now writing this review, because I wanted to make it through a full AZ summer to see how this a/c unit performs. It has done wonderful, with absolutely no issues. Highly recommended. Excellent customer service.
Anthony M.
Anthony M.
Oct 7, 2013
Our water heater started leaking so we called Tom and set up a time to change it out for a new one. It was very nice to get it done same day. Our service tech., Wilson, showed up as promised and did a great job. He was very knowledgeable and professional. He explained everything and left the work area very clean.
Great price, great service. Glad I called!
Harry L.
Harry L.
Apr 2, 2022
Excellent and professional service! I hired the company to replace my water heater. Jorge arrived on time and did just in 1.5 hours.
Mark P.
Mark P.
1/31/2017
Great service and fair pricing.  The install guy Angel was great and answered all my questions.  We love our new Water Softener.

The best thing - they accidentally overcharged me $45.  Before I realized this mistake the install guy proactively called to apologize and said we would have a check within a few days.  The check came 3 days later.

The entire process of dealing with American Home was awesome.  The owner came to our house to give a quote and helped me figure out a solution for an unrelated plumbing issue.  If you need any work done definitely give them a call!
Jerri H.
Jerri H.
7/24/2015
They installed a water softener & RO system last July.  The installation went great and the pricing was very competitive.  Installers were friendly and efficient.  It has worked well with no issue over the past year.  Last week Luis came by for our yearly RO filter change.  He was friendly, well mannered, and efficient.  He also put up with my two nosy dogs wanted to see what he was doing.  I recommend their water systems.  I will be trying out their other services as we need them.
Bill F.
Bill F.
Aug 23, 2023
There are pro's and con's to using this company. First, the pro's . . . they always come quickly and sometimes even the same day. If you have a problem, their technicians are qualified to fix it. I've never had a downstream problem after using these guys, and I think it's been four or five service calls. The people they hire (on the water side) are polite and they have a tracking system they send you to show where the tech is and how much longer it will take to get you to your home. I believe they hire trustworthy people.

On the con's side . . . They do not give accurate representations of the price on the phone. They always have a special, or a bundled set of services they offer that sounds great. When I called the last time, I got a quote of $185. It ended up as $319. This is not unusual. Every single time there's been something extra . . . I asked the rep on the phone, and she told me that the techs have discretionary pricing ability. In other words, your house is nice, you're in Scottsdale or another nice zipcode, and the discretionary price adds minimum of another $100. It's happened every single time.

So, if you're made of money, use 'em. You can trust they'll do the job. If you have a budget you're dealing with, just try your hardest to get a confirmation of the total fix and hope that it isn't going to jump UP like my bill always has.
Mark T.
Mark T.
5/14/2016
5 star service from Brad and American. Zero pressure from this company and they actually provided quite a comprehensive and what I felt to be an honest evaluation of my aging system. Brad and Stan were great throughout and they were the cheapest of 3 quotes to replace my unit.  They also had the best warranty.  Easy choice.
Gina R.
Gina R.
Aug 19, 2023
Promptly answered the phone and my questions. Made an appointment, the service technician called when he was 30 min away and made sure my unit was in good working order. Gave me some tips on how to ensure it's running properly, took my payment and was in his way. Took probably 20-30 min tops.
Tyler B.
Tyler B.
May 5, 2022
Overall very pleased with the level of service I receive from AHWA. They had replaced both units roughly 4-5 years ago and I have had maintenance plans since installation.

Most recently I would like to thank Xavier on his recent visit to our home. He by far has been the most professional, kind, sincere and respectful person that has come for preventive maintenance. Super kind and truly sincere.

Huge thank you Xavier T. for your visit. While it was something minor in nature to check our system, you took the time, care and super wonderful with me and my family (especially consideration for my infant sleeping in a nearby room).
Karroll A.
Karroll A.
Aug 3, 2018
Our AC went out and we weren't sure who to call. I saw an American Home Water and Air truck at my neighbors recently. I inquired and my neighbor said they did a very good job.
I called them and they were out that afternoon. The technician Drew quickly determined the motor died. Luckily we were still under warranty and the motor was covered.
Based on past experiences I was waiting for Drew to start up-selling, beginning with a multi year maintenance plan. It didn't happen! When the motor was installed and the AC was up and running, I asked him about a preventive maintenance plan. We purchased an American plan without being badgered. It was so clear cut. I was looking for the loopholes. Not there!
We are now back in the cool and can't say enough great things about American and Drew. He was so professional, knowledgeable, polite, customer centric and very well spoken.
Based on our very fresh experience, I would highly recommend American Home Water and Air. If you are lucky, you might get Drew.
Kim K.
Kim K.
5/17/2016
Wow, discovered my water heater had died at 7:00 am, called them, said they could be out by 9 am. On time, very professional, price was exactly as quoted on the phone. Angel, installer, was great. highly recommend this business. Less than one year after install heater pilot light would not remain on. Despite four service calls issue was not resolved. Friendly techs but did not resolve issue. Reason for prior 5 star going to one.

Last update
The owner did reach out and we had a good discussion and he offered an adjustment that was unexpected and not requested, moving rating to a 3, and will consider them for future work
Frank D.
Frank D.
Apr 21, 2016
Shopped around for a home water heater replacement. Filled out interest form on-line and was contacted by one of the owners. Easy to talk to, no sales BS, great unit and price (I did my homework). Angel called early the morning of the install to confirm the time he would be here, on-time, friendly, knowledgeable and went the extra mile, at no cost, to repair a pin leak in one of the exit water pipes. Exactly the price that was given to me over the phone a week before. Cleaned up and took away all trash etc. Highly recommended. Thanks AHW&A.
Mike G.
Mike G.
8/31/2018
Fantastic service! Just had a water softener and RO installed in our new house. Fidel and Gerardo were the technicians that installed it. They explained after on how it works and what I need to do after they leave. Highly recommended!
Mj M.
Mj M.
Jun 10, 2018
We have had our reverse osmosis and water softener for five years with great service all the way through. we recently needed new filters. Paul, at their I-17 location spent all the time in the world answering our questions about testing the water, how to check if the filter needs to be changed, what else should be changed since it is 5 years old, how to do it. He did not try to sell any replacements unless we asked about them and them helped us determine if it was time, offered to let us bring our water samples and he would test them for free and we could see the results on his meter. Any associate we have worked with gives us the same satisfied results each time we call them with a question, need or problem.
Richard S.
Richard S.
04/01/2017 12:00:00 SA
Used this company for my new house on the recommendation of my realtor. The owner Tom Atkinson showed up the day after I called him, provided us the options and pricing for both a water softener system and reverse osmosis system for drinking water, fully explained the alternatives, and was low pressure. We decided to buy right away because he's been in business for more than 30 years and comes across as honest and trustworthy. We did not shop around because his pricing seemed reasonable. The installer Angel came when scheduled, seemed very capable, left our house as clean as he found it and thoroughly explained the operation of both systems. Based on our initiative experience I recommend these folks.
Craig H.
Craig H.
09/06/2023 12:00:00 SA
We have a duel HVAC house so when the first one died after 24 yrs they replaced that system. Confident with the install they did the first time, we had them come out and replace the second one that the condenser coils rusted out and leaked all over the ceiling. They gave us several option including fixing up the old one. Doing a quick research on the equipment they quoted us, it was on par with other companies so that was great to see. They did the install in one day and the following day a QC tech comes to the house and looks over the work done. Great job answering all our questions. Thank you!
Christina P.
Christina P.
8/14/2022
We've used this company 3 times in the past 6 or so years. Let me tell you, each time they are honest, reliable and amazing to work with. I wouldn't go anywhere else, they are really fantastic to work with. So good that each time we needed their services, I had to write a review about it. Shout out to Louis who took care of our R/O system.
Brenna C.
Brenna C.
6/21/2018
Drew came to our home for an air conditioning check, he was extremely professional, kept us informed along the way, ensured everything was operational and didn't try to upsell us anything that was unnecessary. Highly recommend and a local company!
Oli O.
Oli O.
Jul 11, 2019
A misdiagnosis of my AC lead to a refund as the owner stands by their commitment to do what was right. Very friendly.
Greg C.
Greg C.
Jan 12, 2019
I recently had a water softener and Reverse Osmosis System installed in my home by American home water. I had also received a quote from a national brand name water company and after comparing both systems and costs I decided to go with American home water. Tom came out and gave me a reasonable quote. Their installers arrived on time and did a professional job. We couldn't be happier. I recommend
Todd C.
Todd C.
Jun 14, 2021
I sent a request for their services and they replied that they didn't have that time available. I didn't ask for a specific time and let them know that and they never replied back. Guess they have too much business so if you are looking for an AC company, I would maybe try elsewhere. They did respond quickly though so i'll give them a lukewarm 3 star rating.
Chris D.
Chris D.
2/25/2020
Great customer service. Honest and sincere. Had a clogged kitchen faucet, the filter for my r/o unit changed, and water softener checked.
Taylor F.
Taylor F.
9/27/2018
First used this company in the Summer of 2017 when we had an AC unit go out. They were quick to come out and the tech was top notch. He took time to talk to us about ways to lower cooling bills and maintenance.

When we had another AC unit go out this Summer (2018), we called them without hesitation. They were there in less than 3 hours and had our AC back running in less than 20 minutes.

They seem to be more reasonably priced than other HVAC companies. Can't think of a single negative thing to say.
Lisa G.
Lisa G.
Apr 8, 2018
I highly recommend using American Home Water And Air. They were very comparable in regards to cost and their customer service was exemplary. Every employee was punctual and courteous and Brad, the owner, went above and beyond to help with a pre-existing malfunction in our system. He accommodated our difficult schedule and made sure we were completely satisfied.
Josh M.
Josh M.
Jun 25, 2017
A few weeks ago my worst nightmare became a reality. The old AC unit at my condo stopped working! So I began the process of sending messages for quotes and getting estimates on replacements. Mike Bushong from American Home Water and Air was able to get back to me with quick quote via message and then penciled me in for a one-on-one consultation. The process was quick and simple and the flat rates were reasonably priced. They had their crew come in and replace the old unit with a brand new one within about 6 hours. The staff was very hard working and professional. I would recommend their service to anyone needing a new unit or even minor repairs. Now I see why they were so highly rated on Yelp. Thanks again for making me cool again!
Aaron C.
Aaron C.
08/02/2019 12:00:00 SA
These guys have installed one water heater, one new AC system, and repaired another AC unit for me.  They do a great job.  The techs are friendly and professional and do great work.  The prices are competitive.  All three jobs they have done for me went perfect.  I highly recomend and will use them next time I have a need.
Alex G.
Alex G.
12/14/2015
I had a 50 gallon gas water heater that had failed and also caused some water damage.  I called these guys at 10 in the morning and they were able to get to my house by 1 PM a little earlier than promised.  They replaced my old water heater and fixed the water damage, replaced a shutoff valve, and still honored their originally quoted price.  The replacement water heater had better controls than the one they replaced.  There technician was professional, friendly and quick.  I am very happy with the work that was done.
Julie U.
Julie U.
May 18, 2016
Great service; Easy since they contact you for annual appointment; Luis was courteous and knowledgeable and answered my questions.
Highly recommend!!
Jimmy L.
Jimmy L.
09/10/2017 12:00:00 SA
I can't say enough about this company.   My hot water tank blew around 5 AM, and I thought it would be days before I could get someone out.   I checked a few reviews on Yelp and made the call around 6 AM expecting to leave a message, but to my surprise someone answered !!!!

I couldn't believe it.   He asked a few questions about the size, where the tank was located, and he said he would have someone there before noon.....and they did.

And most surprising the price was FAR below what I was expecting.   Hundreds less than the tank I replaced at another house just two years ago.
aaron r.
aaron r.
10/17/2018
AHWA was recommended to me by a coworker.  I spoke to Brenda (I believe) on my initial call on Monday 10/15/18.  She was so friendly and scheduled my RO repair for Wed. 10/17/18.  Higi gave me a call around 8:30 in the morning just like Brenda said.  Higi was actually early to the appointment at 9:56 AM.  Higi was awesome!  Very friendly and seemed like a great family guy.  I was very impressed with overall friendliness of everyone.  Prices were fair and Higi taught me some things about my RO.

I will definitely be calling them again for any RO water or soft water issues.  Thanks again AHWA for the very polite and professional staff.
T N.
T N.
6/17/2017
For some reason, the breaker kept turning off our air conditioner. We thought maybe something was wrong with the AC so we called American home water out. A super nice guy came out to our house, and did a whole inspection of our AC unit. He found some loose wires, and even though our AC unit is old, he fixed it for us and now our AC has been  great!
Honesty, logic, and problem solving skills are pretty rare these days. (Just saying) If you want a competent person that's not trying to rip you off, call this company! Such friendly customer service from the call to the call out, and great prices. Thank you so much and we will call you if we need anything else.
Robert H.
Robert H.
10/09/2018 12:00:00 SA
Very helpful. Excellent customer service. Cheapest quote in town. Looking forward to the continued excellence.
Ana M.
Ana M.
Oct 24, 2022
We purchased an Alkaline RO system from American Home Water & Air back in 2020. The system has worked really well for us and we haven't had any issues with the equipment.

We had the annual service performed today. Higi came out for the service and he was AWESOME! Very professional, kind and knowledgeable. There were ZERO sales tactics or pressure. The whole appointment was easy, quick and we would 100% recommend American Home Water and Air (and especially Higi)

Side note: Getting ahold of the main office with questions and to schedule appointments has always been easy. Their communication is fantastic and they keep you updated about the appointment and when the technician is on the way out. All around excellent service!
Patti G.
Patti G.
06/05/2021 12:00:00 SA
This used to be a very good company, I had them install a water Softner one of their best.  Now years later they seem to forget about customer service and so far are terrible.   I've been trying to get help with the softener and it's been over a month!!!   I do not recommend this company!!!
Samir P.
Samir P.
Aug 4, 2020
Have been a real fan of this company. Having purchased my three HVACs and hot water heaters from them in the past four years, I have received amazing customer service from install to maintenance. They are always professional and clean up after the work. Recently I had an unusual issue pop up that was related more to the old construction of the house, they troubleshooted it quickly and brought in their experts who took care of the issue. Nice to see businesses that take pride in customer service and doing the right thing.
Michael M.
Michael M.
Jul 29, 2021
George was great, he fixed the problem and let me know what I need to do to maintain the AC in the future. I should be able to prevent leaks in the future.

I didn't want to be upsold, and I wasn't. I've had shady repairment come in and mess with my unit and mess it up. I can't deal with that in the summer heat. Rest assured they're honorable people here with American Home Water and Air.
Samantha H.
Samantha H.
12/01/2017 12:00:00 SA
I can't say enough great things about Brenda (scheduler) and Jose.  Came out and serviced the water softener that was in the home we purchased.  Took the time to explain the system and make sure it was working properly.  When I had a concern after the initial appt; Brenda went above and beyond to try and help me.  She then had Jose come out and help me... no charge for the second visit either.  They offer a 30 day warranty on their service appts too.
Paul J.
Paul J.
09/11/2016 12:00:00 SA
I couldn't be more pleased with the staff and service received from American Home Water and Air. My AC went out late in the day and we wanted to replace our old (20 years) system for new. Mike came out the next day and explained the different options available, and we were able to purchase a high SEER unit at a good price. The installation team was extremely knowledgable, friendly, polite and courteous, answering all of my questions and providing a quick, professional install. I'm recommending this team to all my friends and am considering a water system now that I know I'll get the very best from AHW.
Scott G.
Scott G.
12/08/2021 12:00:00 SA
Had an issue with our water softener system including a leak.  It was time to replace the whole thing!  Decided to go with American Home Water & Air.

They were prompt and attentive from the moment I requested quotes from companies.  Jose came out to look at the project and was timely, professional and detailed.  Once we decided to run with American Home, the office quickly called to get us on the schedule which was the following week.

Higi and Ian arrived on time, worked very hard and executed a very clean and professional install.  They had respect for our home and for us as home owners.  Everything went according to plan, Higi spent as much time as we needed to review his work, train us on proper procedures and made sure we were comfortable with everything.

Definitely very comfortable recommending this company.  We have found our plumbing and air company for the foreseeable future!
Shannon M.
Shannon M.
Jul 15, 2019
Today was my 3rd experience with this company. Always ethical and we are back to a cool house. They don't gouge or upcharge. Servicemen are kind, informative and respectful. Always my first call for AC issues
D. M.
D. M.
09/08/2022 12:00:00 SA
Fantastic job!  Thank you Gerardo!  My soft water system seemed loud when I woke up and heard it regenerating...but he was able to check it out run thru the cycles with me and ensure all the noises I heard are normal.   Thank you!  Best customer service and knowledgeable employees!
Barbara F.
Barbara F.
6/29/2021
Had to call American Home Air and water again, this time for the A/C that continually trips the breaker. The tech thought to check the breaker box instead of just the AC and figured out the unit maxed 60amps while the breaker trips at 40amps. This unit throws that breaker all summer long and finally after five years someone figured out why! This is a terrific company: honest, fairly priced, and they hire clever people.
Theron B.
Theron B.
Mar 2, 2017
Had a great experience with American Home Water and Air. Decided to go with a Water Softener and RO system for our new home. After much research, AHWA had the best warranty of the companies I looked into and their pricing was very competitive. They were upfront and honest with their pricing which is something I didn't see with other companies.

Angel came out and installed both systems within a few hours and explained features for both. He was great to work with; timely, efficient, and very knowledgeable. I would highly recommend AHWA!
J Curtis K.
J Curtis K.
01/12/2021 12:00:00 SA
Our water softener sprung a leak. With its age I was thinking of a new system. Brandon found the speaking hose break. Easily fixed. However I chose to get a whole new system. His honesty is unfortunately rare, but so appreciated. Watching him work was a joy to this old Doctor and Airline Pilot. Careful and very thorough. COVID care too. Brandon & Brenda are a credit to their company.
Nancy P.
Nancy P.
07/03/2018 12:00:00 SA
Had used this company before for our water softener
and RO system and were very happy.  So when our
AC started acting up, we called them. Bill came to check it out. He seemed so honest and knowledgeable!
Our 22 year old system was on its last leg so we had
them put in a new Trane. We were so impressed with the
quality of work by Mack, Jeff, Jason and Nick!! They worked fast but efficiently and did a great job of cleaning up too!  Once again we can enjoy a cool house!
Thank you AHWA!!
Robert D.
Robert D.
Nov 12, 2016
Higi worked around our schedule and came on a Saturday morning. He was polite and careful (even wearing shoe covers to prevent scratching the floor). Work was done quickly and expertly. Very pleased with the service.
Jeff M.
Jeff M.
01/09/2017 12:00:00 SA
Water softener was leaking and was at least 6 years in service. Not worth repairing and this company has great reviews. They came the same day and put in a much better unit with a 5 year full warranty. Great job.
Justin L.
Justin L.
Feb 10, 2016
As it normally goes, water leaks usually appear when least expected or convenient. By the time that we noticed our water heater starting to leak it was late Saturday evening. I did some basic research on varying sites and ended up requesting a quote from American Home Water & Air on Saturday evening, received an email quote early Sunday, spoke with the owner on the phone Sunday afternoon. After making my final decision to go with this company, I called to make an appointment on Monday morning and had the new water heater installed the same day.

Overall, very good experience with a well organized company and knowledgeable folks.

Thank you to Gerardo for communicating well and being on time. It's refreshing to finally have a contractor show up in the window they actually specify! Also, the install job you did was great! The area looks as clean as the day we bought the house!

Will definitely consider coming back to these guys in the future (hopefully not any time soon for my water heater).
N S.
N S.
01/03/2016 12:00:00 SA
Highly recommended.  
My old A/C unit was 22 years old but started failing in August.  Darrin came out on a courtesy call and helped me get it fixed up enough to limp through the summer.  Darrin and the sales team measured and walked me through my options which was very good comparative to others and they put the cost of parts from my previous repair against the purchase.
Darrin and the installation team were professional and got the installation done in the proper time frame and Darrin checked back later in the day to make sure everything was running well.  In the winter, I had a minor issue with the settings when I first turned the furnace on.  Darrin came over and helped adjust it.  
I'm very pleased so far with the unit and the customer service.  A/C problems can be a major pain and the cost to replace can be a roadblock.  American Home Water and Air was extremely accommodating and helped me get my A/C unit updated in a way that fit my budget.
Elisabeth B.
Elisabeth B.
4/13/2017
As an out of state homeowner, I was hesitant to have work done at my rental property but the heat pump was 22 years old and I didn't want to have to do it in emergency mode.  I contacted three companies with great reviews on Yelp, and Mike gave me the most detailed quote with multiple options.  Turned out to be the most competitive bid as well.  Great communication with me and with my tenant, and sent me receipts by email and snail mail, along with the warranty.  Well done!
Connie L.
Connie L.
04/03/2020 12:00:00 SA
I had a water softener, carbon filter, and RO system put in over a year ago and a water heater done in the last year. American Home Water & Air has been amazing in so many ways.

1. They often offer to show up same day. Example: my water heater was dead and leaking at 6 AM, they answered the phone at 7 AM (even though they open at 8) and I had the old water heater removed and a new one installed by 3 PM the same day for an incredibly reasonable price!
2. When I met with Bob to talk about my water softener, he was clear and up front with all aspects and reassured me he was not trying to sell me on anything. When I agreed to the quote on Thursday afternoon, they were there Friday morning to install and did a great job. It has been almost two years and I LOVE my water system - additionally, other servicemen I've had come over have commented on the quality of their work.
3. Finally, I have to give a shout out to Brenda who always answers when I have ridiculous questions before they open and always gets me all the right information. She lets me know exactly whats going on and is so understanding of my having to juggle work, a masters program, and my home water and air needs. To make things more complicated, I share my condo with my parents and coordinating with them, American Home Water & Air, and my work schedule can be challenging, and Brenda has been an absolute saint throughout it all (thank you!!).

In short, I recommend this company to anyone who has need of their services. My parents have worked with them as well and complain when I hint at using anyone else for anything remotely related to water, plumbing, AC or heat. Their prices are amazing, their servicemen are polite, knowledgeable, professional, and timely, and their office staff is knowledgeable, efficient, and friendly.

Thanks for making my life easier American Home Water and Air!
Matt A.
Matt A.
03/11/2014 12:00:00 SA
I recently moved to a new home and was in desperate need of soft water.  American Home Water had the lowest prices I could find anywhere, so I scheduled an installation for a Saturday.  They could have scheduled me for any day, but I work so I needed a weekend.  I bought a water softener and a RO System including an ice line to my fridge.   The guys who came out were very nice and professional.  They really took the time to explain the systems and answer my questions.  I even set up a reminder in my phone for my first filter change.  Overall I was very satisfied with the products and services rendered.
Karen W.
Karen W.
6/23/2021
I would like to give 100+ stars to AHWA, because our AC unit stopped working and it was 100+ degrees outside! With indoor temps steadily approaching outdoor temps (Seriously I don't know how people lived in AZ before AC was invented) and it being late in the evening our options were limited.

We got our water softener from AHWA and it was a smooth and easy process. The water softener is a few years old and still working great. I remembered them from this previous experience and knew they also worked on AC units. The website states Because emergencies don't just happen during business hours, we're  available for 24-hour Air conditioning repair. Give us a call, no matter  the time of day or night, and we'll schedule a technician for you as  soon as possible. YES!

I called the number on the website and was soon on the phone with a customer service agent.  We were then connected with the on call repair person Joe. After a few questions about our AC problem he said he'd be there within 1-3 hours. I got text notifications on when he was heading out and there's also a link to click on so you can track how close your repair person is to your house. I thought that was a nice little perk that comes with their service.

The repair was luckily a fairly straightforward fix. About an hour or so later we had cold air again! It was running a nice n' frosty 58 degrees right from the vent when we tested it with a thermometer out of curiosity. Our AC unit is running fantastic now by replacing a part and adding refrigerant.

As for Covid precautions, I appreciated that our AC repair person wore a mask and used proper social distancing. The service is as professional as it gets.

Many thanks and much gratitude for this valuable 24/7 service! I'm so glad that American Home Water and Air is there for you no matter what time or day it is.
D B.
D B.
02/01/2016 12:00:00 SA
I called a bunch of companies looking for water heater replacement and installation.  The quotes were all over the map from over $1100.00 to $640.00.  I liked all the reviews on American so I gave them a try and they were the best price.   They came out the same day and Angel was the installer.  Our old water heater stand was bolted to the wall which we didn't know, so Angel had to saw off the bolts by hand.  What a job.  It took him a while but we were so grateful that he stuck with it and did the job without complaining.  Really went beyond what was expected of him.  I don't know about the quality of the actual water heater, but the installation was fabulous.
Nicole T.
Nicole T.
4/13/2022
Excellent experience with this company! In the last two weeks we got a new mini split ac unit and a tankless water heater.  Shout out to Vernon for managing our AC project.  I had to pivot a few times during the estimate phase and he was very flexible and accommodating to our needs.  He made sure the end result was exactly what we wanted.  Also the water technicians were excellent and addressed a few other issues we did not know about while they were here.  Thanks guys!
Stephen M.
Stephen M.
May 29, 2015
A great experience getting a water softener & an RO system installed. I called them based on all the Yelp reviews (as well as the less positive reviews for other companies.) Tom set up a time to call when I was in town, called to confirm, arrived on time and gave me an estimate that I felt was reasonable. I never felt I was being uphold -- just given options for what Tom felt I needed. He was in and out in less than 30 mins.

I called back a couple of times that morning to ask some questions -- Tom either answered right away or called back within minutes.

They installed the system the next day. Again-- they called to confirm, the driver called to let me know he was on the way and they were on time.

Took about 3 hours to do both jobs-- mine required some additional work based on where the water came into the condo and where the water heater is. Work looks great. Love the soft water.

The crew was great -- had a supervisor making sure it all went well. Jose, Fidel & Lui -- all were great. Walked us through what they did and how to work the systems. Cleaned up everything. Like I said, a great experience and I'm thankful for the reviews on Yelp that helped me find them.
Melissa S.
Melissa S.
Sep 19, 2018
We were getting a sulfer smell from our well water so we called American Home Water and Air. The owner came out to review and test our water. He was very thorough, tested the water in front of us, explained everything in a way we could understand and NEVER once pressured us to buy his system. It was an easy sale for us though. We knew we wanted clean drinking water and the reverse osmosis was the way to go. They offer financing so we signed up and in less then 2 weeks the system was up and running! The installation went smoothly and the technicians were a pleasure to speak to. I would give this company 10 stars if I could. DON'T HESITATE...Call Now! Your body will thank you. :)
Rosanne W.
Rosanne W.
May 29, 2018
I am writing to tell you how pleased we were with an air conditioning inspection from Joseph on 5/29/18. He was timely, courtesy, polite, friendly and efficient. He reviewed everything with me and we're off and running in good shape for the summer heat!

It is service like this that caused me to purchase my Trane air conditioner from you a few years ago. Keep up the good work, AHW.
Alex M.
Alex M.
Feb 25, 2022
Recently moved into a new home that did not have a water softener system in place. I found this company via Yelp and response time and install time were incredible.

They came and went over options with me (putting water softener in the garage or outside) and there was no pressure to make a decision right away. I had a water softener installed at my previous house as well several years ago and it was much more expensive, so I was happy with the price that I was quoted. Discussed it with my wife and we went forward with the install. I was surprised to get an install n the same week as the quote. The tech arrived on time and did a great job. The install is clean looking and I look forward to cleaner clothes, dishes, and humans!
Ben A.
Ben A.
5/25/2018
We contraced with American Home Water and Air to install a softwater system and Reverse Osmosis System.

During the estimate phase of the process, we were provided several options which were clear, including the price differential between options.

We selected the option appropriate for our needs.  The work was performed the day after the estimate.  The service was done professionally and without any issues.
Theron B.
Theron B.
03/02/2017 12:00:00 SA
Had a great experience with American Home Water and Air.  Decided to go with a Water Softener and RO system for our new home.  After much research, AHWA had the best warranty of the companies I looked into and their pricing was very competitive.  They were upfront and honest with their pricing which is something I didn't see with other companies.

Angel came out and installed both systems within a few hours and explained features for both.  He was great to work with; timely, efficient, and very knowledgeable.  I would highly recommend AHWA!
Marcia E.
Marcia E.
11/08/2019 12:00:00 SA
The technician called to give me a time that he would be here and he was early. Junior did a very good job he cleaned up very well after himself and I would recommend them to anybody that needs a water heater I was very please
Samantha J.
Samantha J.
Jul 14, 2018
I wanted to post a review to express how happy I am with the AC replacement that was done today by these guys! . Extremely professional. All friendly to me and my dogs.
I have 2 units in this house, and I am posting a couple comparisons of the work that was done 2 summers ago by another company in the valley. The new unit and lines were all replaced and sealed! (I'll show in pics!). I wish I had pictures of the attic, to show those differences. This company fully replaced EVERYTHING in my attic with the furnace, they rehung some ducts to properly lower them from the roof (which I can imagine in the SUMMER in Arizona, ducts that run close to roof will absolutely lower energy efficiency!) Replaced thermostats with WiFi thermostats and made sure I was connected! Replaced air intake vents! Laid tarp clothes before ANY work was started!

I am absolutely impressed with this company and would highly recommend them to anyone looking for AC work!
Kimberlee S.
Kimberlee S.
Jul 17, 2018
We have been using them for 5 1/2 years. We have a large soft water machine and a reverse osmosis system. They are so professional, honest, on time and reliable. Higi who came to our house for a service call the other day is fabulous. So knowledgeable and has been with company for years. If you have a question or a problem the owner will answer the phone in the middle of the night for an EMERGENCY. A++++ company. My husband is in real estate and always tells his clients about them. Thank you for the great service.
Kimberlee S.
Chris M.
Chris M.
Nov 16, 2015
Like others, we had a great experience with AHW. I first used them last year for the installation of a water softener. Last week, I came home in the afternoon to find that our water heater had failed and was leaking water all over the garage. I called a few companies to get quotes and ended up choosing AHW due to the previous experience I had with them as well as the fact that they beat the next closest quote by $300. I had a new water heater 20 hours after my initial phone call and the technicians, Mario and Angel, did a professional job. They cleaned up after themselves and I honestly couldn't even tell they had done any work other than the fact we had a new water heater.
Kimberly S.
Kimberly S.
07/09/2018 12:00:00 SA
Can not say enough about AmericanHomeWater and Air! They know customer service! Top notch company!

We had been using another AC company and enrolled in their monthly service plan for years only to be given the run around over the weekend when one of our two units failed. Not what you expect when you pay for a service contract. Horrible.

We found AmericanHomeWater and Air here on yelp and from call one received service beyond our expectations. Tom and Brad immediately listened to our situation and offered sound advice.  Honest people who care!
They were able to set up a replacement of our unit within 24 hours!!! That is service!

It is nice to know companies like this are out there! We plan to use them here forward.  Highly recommend!
Peg D.
Peg D.
03/02/2020 12:00:00 SA
Just wanted t acknowledge this company for the quick response to our problem and thank Higi, our technician a job well done.
Terri W.
Terri W.
Feb 17, 2017
I not only had my HVAC system installed by this company but I also had a water softener system put in. I got the PRESIDENT system which came with a 10 year warranty (WOW). Fidel installed it within an hour and then went over how it works with me. He worked quickly and did an awesome job he tacked the wiring to the wall it looks awesome. Great job and I am now considering a reverse osmosis system. I did my homework on both HVAC and water softener and had many other quotes. (5) of them to be exact. These guys beat the prices and listened to exactly what I wanted and didn't try to up sell me. I will definitely tell all of my friends to use this company. I'm pretty skeptical and hard to please with all of these companies out there wanting to take your money and deliver nothing...no quality,no service. American delivers both. Thanks American!
Qua N.
Qua N.
10/14/2016
I realized our old water softener was not working properly on a Sunday. My wife had to have a new softener ASAP. I called American Home Water and Air and was happy with their quote for a new system and installation. They were able to send Fidel over in 2 hours. He called me 20 mins before the appt time. Installation was done in 1 hour. I am very satisfied with the professional service and quick response. Our old water heater and HVAC will need to be replace soon and I will be going through American Home Water and Air.
Tabitha _.
Tabitha _.
Jul 8, 2015
I've been using this company for a few years and couldn't be happier with their services. We've bought both a water softener and water heater from them. The prices are very competitive and they have a superior level of professionalism in their services.

They always answer the phone and get my service scheduled quickly. The workmen are punctual, neat, and friendly. Today, Gerardo came to do a filter change. He was polite and quickly completed the work. I highly recommend this company!
Glenn P.
Glenn P.
8/24/2016
I appreciate the service provided by American Home Water and Air. I have found this company to be reliable, honest and fair. The integrity of this company has exceeded my expectations and I recommend them to anyone shopping for water conditioners and associated home water appliances and devices. I have not used American Home Water and Air for my A/C needs but will put then at the top of my list. You will find great service is just a phone call away. Gerardo was the service provider at my home and I am extremely happy with all areas of the service he provided.
Chao W.
Chao W.
Mar 9, 2017
I did talk to the owner and also get a second opinion from another plumber company. The other company offers a similar price, but frankly their engineer was much better in the visit , nice, patient and considering, also free of any charge.
I eventually decided to give AHW a second chance because I think everyone deserves, and I understand it is not easy to run a small business like this. The two engineers came and finished their job well. I like them much better than Their first trip.
I am sorry, but somehow Jose was not able to win my trust.
I don't want to keep discussing what is right and what is wrong as I told Tom, that is a waste of time. I think they will figure out ways to improve. I hope so.
Mike E.
Mike E.
07/11/2015 12:00:00 SA
Wait until u have a issue with this company they installed a new water heater two years ago and it is leaking and done. I called them they said yes the water Hester is under warranty but they labor is not. I ask how much is the labor they said 450 but I only paid 650   I owned twenty plus homes and never seen a water heater go bad in less then 6 years most will go up to ten years. My question what are they selling you as a customer to last two years then charge 450 for a hour job to replace.   I will call around before you trust what they are selling. I have used this company many of times my rentals homes too.  Not again
Erin E.
Erin E.
11/11/2014 12:00:00 SA
This was a great experience! We had an RO system installed in our office. The company was knowledgeable and got someone to our office the day after we called. Gerardo was very nice to deal with and was active with his communication. He installed our new system and made sure I didn't have any questions! The overall experience was great! I would highly recommend American Home Water!

Thanks Gerardo!
Josh K.
Josh K.
1/14/2019
Used American Home Water & Air yet again after discovering water and mold on the platform that holds up our hot water heater. I gave American Home Water & Air a call and within a couple hours (on a Saturday), they were installing a new one for us. We have used this company many times and are yet again blown away by their quality, professionalism, timelines, and service. I highly recommend them.
Robert H.
Robert H.
Oct 9, 2018
Very helpful. Excellent customer service. Cheapest quote in town. Looking forward to the continued excellence.
Jen K.
Jen K.
Aug 18, 2018
I finally tired of the hard Phoenix water and decided to get a water softener. So, I came to Yelp for some recommendations. I selected American Home Water and Air as one my alternatives for a quote and installation. The sales process was easy -- education focused, no pressure to earn my business that day or to upgrade to a more expensive unit. Plus they came in with a good price!

A few days after I made my decision was installation day. Fidel and Gerardo called to let me know their arrival time so I could drive home from work within the promised installation window. This courtesy meant I had no waiting at home when I had work to do!

The installation service was excellent! They confirmed the location and went to work. They noticed that I had a hose running to my raised-bed garden and added a spigot just before the water softener (next to my garden) at NO charge to shorten the distance from water source to garden! They also added a new spigot at my main water supply for outside soft water. My desert landscape between the water intake and softener was perfectly restored. After the installation, Fidel and Gerardo explained how it works, answered all my questions, gave me some quick tricks and tips for simplified maintenance.

The process of the purchase and installation was not stressful, it was delightful. I am not just satisfied, I am blown away by the customer-focused approach for providing a solution that works!
Dennis S.
Dennis S.
1/24/2015
OUTSTANDING SERVICE!!!!! We had used this company for water softener/reverse osmosis system replacement early 2014. They were our first call this AM when our old hot water heater went kaput. After comparing their phone quote against 2 others, I called and gave the go ahead, less than 2 hours later, their crew had conquered the old monster and replaced with a shiny new one ON A SATURDAY to boot! Their crew, Angel and Higinio, were neat, friendly, professional, efficient and very organized. They cleaned as they worked; the result was a totally clean installation. I thought that service like this had died long ago. I wish there more than five stars to give.
Michael M.
Michael M.
7/25/2021
I asked for a quote for an non-emergency HVAC issue on Yelp on Tuesday night.  American responded Wednesday morning and scheduled an examination/estimate for Thursday between 1-5.  The technician, George, arrived around 1:30.  He was very pilot, identified the issue immediately (an issue a tech sent by my home warranty missed completely), and resolved the problem within an hour.  American's fee was on the high side, but you get what you pay for.  Very satisfied with their responsiveness, professionalism and customer service.
Rich B.
Rich B.
06/08/2015 12:00:00 SA
I have used American Home water and air in the past for a hot water heater. This time i had them come out for a water softener system with reverse osmosis for the kitchen sink and refrigerator. Tom came out and gave me detailed estimate including ALL my options . First thing this morning i get a call from Jose they are on the way will be here by 9am. Fidel worked on the outside and Jose handled the inside . 3 hours later the system is  hooked up  and other  than the equipment NO sign they were here . IF you want want GREAT service and GREAT prices give American Home Water a call,
Suzy A.
Suzy A.
1/16/2018
Excellent customer services. Very friendly and professional staff.  We had water softener and water filtration system put into our new home and these guys has the best price in town and have the experience to back it up. System has been up and running for almost 3 months and we are happy with everything.
Lindsay V.
Lindsay V.
12/10/2020 12:00:00 SA
Our technician Marc was amazing.  He made us feel safe, wore his mask the whole time and was warm and inviting.  He quickly found the problem with our heater and fixed it within the afternoon, which was essential during the cold snap we had.  He alerted us that it was a fire hazard and took care of us like family.  He even was so nice around our nosey one year old.  I'd recommend him and American to anyone!
Gina R.
Gina R.
8/19/2023
Promptly answered the phone and my questions. Made an appointment, the service technician called when he was 30 min away and made sure my unit was in good working order. Gave me some tips on how to ensure it's running properly, took my payment and was in his way. Took probably 20-30 min tops.
Cole S.
Cole S.
6/13/2018
It's no wonder why this company has a 5-star rating.  Our A/C unit died in the middle of the afternoon and they sent Drew within an hour of me calling in.  He quickly identified the problem and even drove 20 miles to get us the new part (capacitor) since he didn't have it in the truck.  I honestly expected the unit to be completely toast due to it being 13 years old, but he saved us from that nightmare expense.  I feel that most other companies would have told me that a new unit was required, but not these guys.  The cost of the repair was surprisingly reasonable and he took time to explain everything to me.  Couldn't be happier with the service.  I'll certainly be using American Home Water & Air in the future and will also recommend to friends/family.  Thanks!
D. M.
D. M.
Sep 8, 2022
Fantastic job! Thank you Gerardo! My soft water system seemed loud when I woke up and heard it regenerating...but he was able to check it out run thru the cycles with me and ensure all the noises I heard are normal. Thank you! Best customer service and knowledgeable employees!
Malka A.
Malka A.
Oct 8, 2018
Joseph was great. He immediately knew what the issue was and fixed it. I will definitely recommend to everyone!
Beth B.
Beth B.
07/10/2022 12:00:00 SA
I have had only positive experiences with the folks who have come out to service my AC unit. They are easy to work with to schedule an appointment, communicate well and are super friendly.
Tabitha _.
Tabitha _.
07/08/2015 12:00:00 SA
I've been using this company for a few years and couldn't be happier with their services. We've bought both a water softener and water heater from them. The prices are very competitive and they have a superior level of professionalism in their services.

They always answer the phone and get my service scheduled quickly. The workmen are punctual, neat, and friendly. Today, Gerardo came to do a filter change. He was polite and quickly completed the work. I highly recommend this company!
Deandra E.
Deandra E.
04/12/2023 12:00:00 SA
Seven years ago AHWS installed our softener and Big Blue unit. We have maintained this system through them, with yearly check ups and all necessary and required maintenance. Our last system service was in Jan 2023. This morning 4-12-23, at an unknown time their plastic filter split/burst. It proceeded to spray water at a high pressure, un regulated with no fail safes for hours while we slept.  Our whole house flooded in the night.

We contacted them immediately (while juggling insurance etc...) and when a technician finally came he stated We have no way of knowing this will happen.  We understand that accidents can happen, and that products can fail beyond a one year warranty. However if a plastic filter is capable of causing that much damage American home water services should have knowledge like A) Recommend product replacement dates B) Integrity inspections C) Emergency cut offs or regulators that are installed at the time of the units installation. They were in charge of this system from day one and let this happen. If they did not inspect our products throughly, they are not inspecting yours.

If unit splitting happend to us it will happen to ANYONE with a big blue filter. Even those that did maintenance regularly.

I'm currently in the middle of a easily $200,000k plus water damage insurance claim. My family and I will now have to stay in a hotel because my house is now uninhabitable.  They also charged me for the removal of their product that ruined my home.
Helen C.
Helen C.
10/26/2015
After reading the positive Yelp reviews I decided to give this company a try. Maybe I got the one bad technician or he was having a bad day. After rearranging my afternoon to be able to meet Fred, it ended up being a waste of time since he obviously didn't want to be there and couldn't wait to leave. My daughters house is two stories. Fred doesn't climb ladders so that was the end of his visit. He said they haven't been doing AC systems very long so only would do single story homes. Shouldn't the salesperson I talked to on the phone have vetted the situation before setting up the appointment? Any way we ended up finding a Howard Air a fantastic smaller company with employees who care and provide excellent service.
Beverly L.
Beverly L.
5/30/2018
After receiving a quote from a Costco distributor for a water softer and water heater, we thought it was best to get a second opinion. The cost to install a new Eco Water system was $6500 plus $700 for water heater. The sales person is very good, before he leaves he has you thinking you can't live without it and should have it installed ASAP.  

Luckily, once the dust settled the Kool aid wore off you realize that's a lot of money!!!
Started searching for other companies and I found and decided on American Home Water & Air based solely from the reviews from Yelp.

When I called Tom Atkinson he was willing to give me a quote over the phone, but offer to have his partner Tom Knapp come out to speak with us since he was going out of town for the Memorial Day weekend.  Tom Knapp was able to come over that morning, spend time explaining the different systems the company had to offer, the price point of each and other type systems from other companies
We never mention Eco Water but when he touch on the brand we ask questions.  
Based on what we heard, the reviews from Yelp and the warranty on the product we decided to work with Tom and American Home Water and Air.

Angel Junior install our water heater today. I couldn't be more pleased.  
They arrive when they said they would, were friendly, courteous, and informative.  Clean up any mess that may have been there, hauled the old water softer unit and water heater away!

As soon as we have the garage floors done we will have them back to install the water softer unit.  

Thank you Tom, Tom and Angel from American Home Water & Air.  
You are all terrific!!!  I would definitely recommend them.
Larry K.
Larry K.
11/01/2017 12:00:00 SA
Waking up to a blown water heater is a absolute nightmare! Checking yelp for a reputable company to do a quick and reasonable installation of a new one and struck absolute Gold!
American Home Water and air gave me a more than reasonable quote out the door right there on the phone......No add ons no gimmicky sales pitches just good old fashioned honest prices.
Fidel and Junior came in and did a professional job and were courteous to a fault.
In a day when it seems everybody's out for a quick buck it's truly refreshing to find a company that motto must be the customer comes first,
Even the lady that had to run my card because Fidel's machine was having a busy day was so nice and sweet I felt like I was talking with my Mom lol
Kudos to the entire company ,definitely two thumbs up!
Salmi D.
Salmi D.
12/22/2015
We had our water heater go out Sunday before Christmas with relatives coming to town.  I was looking for someone to come next day,Monday or Tuesday.  I spoke with a wonderful person at American Home Water & Air.  
They were able to come out Tues.
Gerardo called before 8 am to tell me what time he would arrive.
He was hear right on time,put the new one in and cleaned up all the water from the old pan.
He was great.  He explained how to put the pilot light on if something happened..
I am so thankful they were so responsive.
Will definitely use them again.
Adam B.
Adam B.
05/10/2013 12:00:00 SA
Awesome service!  Great prices.  Very friendly service techs.  Saw one of the American Flag cars on the road and called the number.  Was helped right away.  No sales pressure.  Just answered my questions.  I ended up getting a water softener.  It was installed and has worked great.  I have referred multiple friends and family members and all have had an equally great experience.
J. M.
J. M.
3/29/2017
Once a year, I have my filters changed in my RO system.  My previous company went out of business, and I found American Home Water & Air.  From the initial phone call to the tech that came out, they were very professional and knowlegeable. I am glad I found AHWA and would definitely recommend this company.
Mark S.
Mark S.
09/06/2019 12:00:00 SA
We purchased a water softner and RO system a few months ago.  We were having some issues with the water softner backflushing on the timer.  We called and scheduled an warranty appointment for last Saturday.  Johnny called Saturday to let us know he would be there between 11am and 1pm.  Johnny called within that time period then to let us know he was on his way.  When Johnny arrived he was very polite and professional.  He diagnosed the problem with the water softner and fixed it within a few minutes.  He went into the kitchen next and found the issue with the RO.  He was done with all repairs within a 15 minute time window.  He also made some good suggestions about using the equipment.  I would recommend Johnny and American Home Water to everyone.
Taylor R.
Taylor R.
Aug 30, 2016
Brad was on time, very knowledgable, and helpful! He went above and beyond to help me with my AC issue. In addition, their prices were half of what their competition wanted to charge me.
Richard B.
Richard B.
Jul 31, 2018
Had Brandan out to the house today to replace my R/O filters. As always, they were on time, courteous and cleaned up the work area. Another good experience.
Aubrey H.
Aubrey H.
10/05/2017 12:00:00 SA
Great experience getting a water softener installed! The technicians were awesome- great attention to detail. Thank you Angel and Gerardo!
I chose the all in one unit (President model) and it looks very sleek.
Krysta R.
Krysta R.
Apr 15, 2019
Called for service, told me my job was too big and because I am not a VIP they can't help me. They were not rude or unkind during our communication and my request for service was within the next 30 days, not emergently . They may have other polices for emergent jobs.

The owner commenting that my review reflects my feelings being hurt is silly. My experience was a 1, that is all.
Trish S.
Trish S.
Jul 8, 2020
Our ac stopped working last night and thank God they were able to come out right away! Everything was fixed within 30 minutes and he was so friendly! Highly recommend American Home Water and Air!
Jamie P.
Jamie P.
8/23/2020
Used them once before and they were awesome.  Found them again as soon as our A/C went out on a Sunday.  They were super quick to respond,  and as usual did an excellent job at an excellent price! Mack, our technician was top notch- explained everything well and was very nice.
Russell T.
Russell T.
Jun 5, 2018
Let's be honest, nobody wants to spend money on their AC system. We just want it to work, and to never fail us, especially not during a Phoenix summer. And, when we really need an AC repairman, it feels a bit like shopping for a good used car salesman--just feels like you're about to get swindled. Based on Yelp and Angie's List reviews, I called American Home Water and Air, held my breath, and hoped for the best. I was very pleasantly surprised. Justin was on time, very efficient, and earned my trust. He diagnosed the problem, didn't give me the runaround, didn't high-pressure sell me on stuff I didn't need, and even took the time to listen to me gripe about other issues I've had with my system that he knew I wasn't interested in fixing right now. And, generally speaking, I was also pleasantly surprised that even during 106-degree summer day I was able to get an appointment in under 24 hours.
Melissa T.
Melissa T.
Jan 26, 2018
I would highly recommend American Home Water! We recently had The President water softener (which has a 10 yr warranty) and the RO system installed. They had to run the line from our main to loop the whole house, which includes our pool now. Our initial consultation lasted less than 15 min, in which we were informed of all soft water options and RO systems, no pressure at all...we were sold on not only the prices, but the water softeners were specifically made in AZ for AZ hard water! Our timing was great, as we got installed next day! Installers were very professional, cleaned up, explained everything, they were gone in less than 2 1/2 hours...we are extremely pleased. American Home Water will even remind us in a year that the filter in the RO system needs to be changed! You can't go wrong with this company...don't wait another day, call them, they won't disappoint you!
Virginia R.
Virginia R.
9/27/2017
I would definitely recommend AHW&A. In less than 24 hours after my first contact with the owners I had a water softener installed in my home. My phone calls were returned within minutes of leaving a message. The owners know their product and can help you decide which product would serve you best. And there was absolutely no pressure put on me to select a certain softener. Fidel and Junior installed the unit. They called on
the morning of the installation day to let me know where I was on the schedule and were prompt in arriving when they said they would. They were both professional and very friendly. They installed the unit, explained how it operated, answered all my questions, and cleaned up with no muss, no fuss. They also hauled away the old unit for me. Once again, I was very happy with this transaction.
Erica L.
Erica L.
07/02/2016 12:00:00 SA
American Home and Water was incredibly responsive and efficient from the time I requested the quote to the time of installation. Tom was very knowledgeable and friendly and answered all my questions. When it came time for installation Fidel and Gerardo were courteous, professional and efficient and explained everything regarding our new units. So far I love the difference our RO and water softener have made and if I would've realized how easy the process was I would've done it sooner!!
Aruna V.
Aruna V.
03/03/2021 12:00:00 SA
Extremely bad experience. The technician charged us $176 and was not even clear in explaining if it was just a fuse replaced but the report we got did say so. He did not even ask permission to replace it, just did and then charged us a very unreasonable amount. Very unprofessional to do something without getting approval. Will not recommend.
Debbi M.
Debbi M.
6/20/2016
Just had our annual filter changed for our Reverse Osmosis system by Luis. He was on time, polite, tidy, informative & did a great job! We have a soft water system with AHW&A as well, very happy with both systems & have been for over 3 years now. We checked with several companies before going with them and are still happy to be customers.
Tom H.
Tom H.
2/22/2021
Very very happy with the service I received from American Home Water & Air and my President water softener purchase/install. I received a prompt call from Fidel when he was in the area for my  scheduled appointment and also he worked on the installation while I was out of town. Due to complexities with having to route a drain line through my garage wall and also a wire run for the electrical he called me several times and sent several pictures via text message to review exactly what location to install piping and also run wires. I arrived at my condo this week and was very pleased with the installation and also the clean-up after the job was completed. I would highly recommend Fidel and the team at American Home Water for any plumbing or HVAC related work. Super happy~
Ted R.
Ted R.
12/07/2015 12:00:00 SA
Eight years of horrible noise and vibration from the HVAC system.  After we unfortunately had a new unit installed by a cousin eight years ago (NEVER mix business and family!), it made such a huge vibration that it could be heard throughout the house, and one bedroom was so noisy it could not be slept in, even with ear plugs.  We honestly didn't know how we could sell or rent the house this way.  We had two AC companies out long ago, both of which said they improved the situation, liars!  I was reluctant to call AHWA because I mostly saw excellent reviews about water treatment systems and I needed a real HVAC EXPERT to get to the bottom of this problem.  But this was our only opportunity to work on it so I called.  They explained that there would be a $90 service charge no matter what.  I hate hearing that when you know there's a good chance they can't fix it.  Darrin came out and went up on the roof to see what was going on.  He was up there for quite a while.  Came back down and said he fixed it.  We turned on the AC and ...NO NOISE!!!  It did turn out to be an installation problem (stupid cousin!) that took an expert to diagnose.  Sooooo glad we called AHWA.  Oh, and the final bill, $90!
Taylor R.
Taylor R.
8/30/2016
Brad was on time, very knowledgable, and helpful! He went above and beyond to help me with my AC issue. In addition, their prices were half of what their competition wanted to charge me.
Doh K.
Doh K.
Oct 7, 2016
Called AHW for a quote on a water softner and they provided detailed estimate right over the phone. I schedule installation and within a few days a technician came over and installed the system. Kudos to Gerado who went over the salt-based softner system and did an exceptional job installing. Very satisfied with service and product. Thanks.
Mark T.
Mark T.
May 14, 2016
5 star service from Brad and American. Zero pressure from this company and they actually provided quite a comprehensive and what I felt to be an honest evaluation of my aging system. Brad and Stan were great throughout and they were the cheapest of 3 quotes to replace my unit. They also had the best warranty. Easy choice.
Mark M.
Mark M.
9/15/2020
Excellent customer service. I bought a water softener from this company and their work ethic and team are fantastic.
Frank D.
Frank D.
4/21/2016
Shopped around for a home water heater replacement. Filled out interest form on-line and was contacted by one of the owners. Easy to talk to, no sales BS, great unit and price (I did my homework). Angel called early the morning of the install to confirm the time he would be here, on-time, friendly, knowledgeable and went the extra mile, at no cost, to repair a pin leak in one of the exit water pipes. Exactly the price that was given to me over the phone a week before. Cleaned up and took away all trash etc. Highly recommended. Thanks AHW&A.
Chris M.
Chris M.
11/16/2015
Like others, we had a great experience with AHW. I first used them last year for the installation of a water softener. Last week, I came home in the afternoon to find that our water heater had failed and was leaking water all over the garage. I called a few companies to get quotes and ended up choosing AHW due to the previous experience I had with them as well as the fact that they beat the next closest quote by $300. I had a new water heater 20 hours after my initial phone call and the technicians, Mario and Angel, did a professional job. They cleaned up after themselves and I honestly couldn't even tell they had done any work other than the fact we had a new water heater.
Tom C.
Tom C.
09/11/2017 12:00:00 SA
We called 3 A/C repair places. Of the 2 who responded, we selected AHWA.  I compared quotes and approaches to solving the A/C not working problem. On both repair and replace, American Home was the winner.

When it came to the work, Mike, the tech was excellent. He arrived when he said he would, he explained every thing he was doing, recommended some possible alternatives that could save some money and once given the go ahead completed the job as promised, when promised (a motor and fan assembly).  

Two days later (on a Saturday morning) the unit started blowing warm air. I called the main number, explained what was happening and Mike returned within the hour. He found a failed compressor run capacitor (unrelated to the fan motor) he showed it to me, tested it in front of me and tested the new capacitor in front of me so I could compare readings.   He replaced it on the spot. He checked the specs on the A/C unit, wrote them all down for me (showing how much current the unit was drawing and that it was within specifications). As the unit is fairly old, and probably could do with replacing as Mike put it,   it was still a relief to discover it may have some life in it yet.

When it's time to replace it...they'll be my first call.
Dave H.
Dave H.
Jan 22, 2022
How complimentary can you be about a company without it looking like a fake or paid review??!! I have been so impressed with this company and I have tried three other places before trying American Home Water and Air. Most homeowners are at such a disadvantage dealing with an A/C company because of lack of knowledge of the product (plus having to climb onto a roof if you really wanted to be involved-as if it that would help!). However, AHW has great and knowledgeable people and operate very openly with pics and read outs of the various components that you can actually check out online. I had to eventually get a new unit and I had them over to give me a quote. I was also in the process of getting a new roof (does everything go bad at once!!) and they worked with the roof people to get all the work coordinated. AND what was even better was that the final bill was lower than the quote!!! Unheard of!! Plus the fellows that put in the unit were not only efficient but personable as well. AND I have to give kudos to the office staff as well, especially Mary Ann, who was great to work with as far as financing and the work schedule. I can't believe putting in an A/C unit (which is such a major purchase) along with the stress of the new roof could have gone so stress free. Super job, super company!! My highest recommendation (and they are sending a tech out after it has been running awhile to make sure everything is working properly)!!!
Jonathan F.
Jonathan F.
7/19/2017
When our AC went out last week we requested quotes from a few different outfits.  American came in with a competitive bid, but what set them apart was their customer service.  Every representative has been friendly, on time and easy to work with.  I had questions about some differences between units/installs and they were more than happy to oblige.  The install techs were on time to our house and legit he job done fast and right.  I'd recommend American to anyone without hesitation.
Jason R.
Jason R.
10/08/2020 12:00:00 SA
American Home Water and Air replaced my water heater. I requested a quote and they responded quickly.  They showed up on time, and informed me that they were on their way.  No hidden charges or surprises.  I was charged exactly what I was quoted.  They removed the old unit and had the new one up and running within an hour.  The work was done quickly and neatly.  I would recommend them and use them again.  Thanks for the great work and customer service!
James B.
James B.
Jan 29, 2018
Nate came by to help us out with our reverse osmosis system, which wasn't working.

Nate diagnosed the problem in 5 minutes, sold me the filter and faucet parts to repair the system myself (they aren't allowed to touch electronically managed systems from some providers), and showed me how to do it. Thanks to Nate's help and some youtube, I got it fixed in about half an hour.

What I really appreciated was that Nate cared about solving the customer's problem first and foremost. This is the kind of attitude that wins customer loyalty.
Mariely D.
Mariely D.
Jul 20, 2020
Didn't want to come because they do not have a high enough ladder for a 2 story house. Makes no sense. Our A/C is completely out currently.

Thomas, it was morning around 10am. Plenty of hours left in the day to stop by. No other options were given. Simply, no ladder can reach so we cannot come. Had darkness been the problem, next day service could have been offered. Even today you have not offered to send someone. It was even explained that you don't need a ladder that reaches the 2nd floor. You must climb to first floor and then simply walk up to the 2nd floor. NO LADDER NEEDED. Still refused to help. REFUSED.
Beverly G.
Beverly G.
04/06/2018 12:00:00 SA
My AC was making a weird sound and wasn't cooling. I have a warranty for this with another company and the repair tech they sent quoted me $2100 for a bad compressor. So of course I wanted a second opinion and called AHWA. Bill came out and found that it's just a dead capacitor; $205 total. The AC is now working and I'm not as grouchy.  I trust AHWA and will always call them for my AC needs.

Fun Fact: I understand that their techs don't work for commission and don't upsell customers; they are paid a fair wage and are not overworked.
Rebecca M.
Rebecca M.
07/02/2012 12:00:00 SA
I give two stars instead of one because we couldn't get a tech to arrive for either of the two attempts we made at scheduling service.  I would give one star for customer service, but perhaps when (if?) they actually show up, they do good work?

We initially set up an three-hour window for a simple filter change.  According to the company, we received a confirmation call (not received on our end). Because we didn't confirm the already scheduled appointment, they did not come.

We rescheduled for another three hour window.  The tech called, and was an hour early.  We planned our day around the three-hour window, and weren't home the hour before. The tech was quite put off by this.  We talked to the scheduling rep about the issue, and the rep also displayed quite a bit of attitude. We were told that the three-hour windows were guidelines, and no one could guarantee an accurate timeframe for the filter change.

We called another company, they gave us an hour window, arrived when they said they would, and got the job done.

In my opinion, American Home Water might be great if you are an agoraphobic who never leaves your home and has all the time in the world to sit around waiting for company reps that are less than friendly.
Lance L.
Lance L.
Feb 10, 2021
Extremely fast response on a quote. Emailed me some details and a range to expect which was in line with other companies. They certainly earn a 5 star.
Peggy K.
Peggy K.
4/22/2016
I received a call quickly after I put in a request. I needed duct work to redirect the air flow to certain rooms in my house. Darren was very knowledgeable and gave me several options with their prices. The work was done quickly and the quote was exactly what I was charged. Great company! Will definitely use again.
Yvonne H.
Yvonne H.
Jan 7, 2017
Our water heater starting leaking at 4:30 pm on New Years Day holiday and when a plumber I used previously didn't answer my call, I didn't know who to call. Since American Home had lots of reviews and a 5 star rating I was very pleased when they answered their phone even though they were officially closed. Tom walked me through steps to minimize the leak until they could get there the next day. He was very detailed in providing me a quote that included everything so I wouldn't have
any surprises.
Fidel and JR arrived on time and completed the work in exactly the time they told me. Very professional, and cleaned any work mess and took old water heater away.
I will definitely use the company in the future.
William W.
William W.
7/20/2017
These guys are far and above any company I have dealt with in customer service, overall value,and quality.  My water heater began leaking Wednesday,  I called them Thursday morning about 0800, and before noon my wife called to inform me that the water heater was installed and working, and all this at a good price.  I have some rental houses and they take care of them as well with the same service and quality level in Air Conditioning.  Why cant all businesses be like this?
Christine M.
Christine M.
5/25/2016
I called and spoke to Tom who came out the following day to provide a quote for a water softener and RO. He arrived on time, looked at our space and went through our options. No pressure at all. We got onto their schedule almost immediately to have the water softener installed. Gerardo came out to do the job. He was so quick with the install, mindful of our space, dogs and left the area super tidy. I would totally recommend these guys! You can shop around and save a little money, but in the end you're getting a better product & service with these guys!
Debbi M.
Debbi M.
Jun 20, 2016
Just had our annual filter changed for our Reverse Osmosis system by Luis. He was on time, polite, tidy, informative & did a great job! We have a soft water system with AHW&A as well, very happy with both systems & have been for over 3 years now. We checked with several companies before going with them and are still happy to be customers.
Ana M.
Ana M.
10/24/2022
We purchased an Alkaline RO system from American Home Water & Air back in 2020. The system has worked really well for us and we haven't had any issues with the equipment.

We had the annual service performed today. Higi came out for the service and he was AWESOME! Very professional, kind and knowledgeable. There were ZERO sales tactics or pressure. The whole appointment was easy, quick and we would 100% recommend American Home Water and Air (and especially Higi)

Side note: Getting ahold of the main office with questions and to schedule appointments has always been easy. Their communication is fantastic and they keep you updated about the appointment and when the technician is on the way out. All around excellent service!
Melissa B.
Melissa B.
7/25/2018
Coming home to an A/C unit that isn't working is never fun, but for it to be on the hottest day of the year, is awful! I wasn't sure where to begin with finding a company I could rely on to do a good job. I went straight to yelp and found American Home Water and Air. I was able to book an appointment for the following day. I was told a technician would call me between 8-9am. Joseph called me a little after 8am and told me he would be at my house between 11-1pm. Joseph arrived right around noon. After letting him know what was going on, he got straight to work. He was extremely professional and knew almost instantly what the problem was. I now have cold air running in my home!! The price was reasonable and Joseph was awesome!! I had a few questions about my A/C unit and he took the time to explain things to me which was extremely helpful!! I would not hesitate to call American Home Water and Air again in the future!! Very impressed!!!
Amy R.
Amy R.
Apr 19, 2021
First let me say that the work they did was great. The gentlemen that came they were great too. Their truck did break down and they didn't call us until the day of our appointment and they needed to switch it which was not a big deal. The reason for the one star is we have been customers of theirs since we moved to Arizona. We referred my mother we have had the water system put in both of our homes we've had them out to do our vents and we have them out to do the filters every year when I called to schedule my appointment and I had a super friendly girl and she gave us a 5% discount for being good customers. When my mom called to schedule her appointment she asked about the discount and the girl said no. I called to explain the situation and the girl checked with the manager and they still said no. But the girl did say that they give senior citizen discounts. So I said well my mom is a senior citizen. And she said OK let me go check. After she just got done telling me the breath before that they give senior citizen discounts.She came back and said sorry discounts are on equipment only. Now all of this wouldn't of been such a big deal except for I had referred my mom for the cleaning explaining to her about the discount. We could've used another company that's for sure but we like to give people our business that we trust. Well no longer will they be getting my business. And I will not refer, not one single person , to them. What a major disappointment this is turned out to be because I really thought this was like a company.
Martin M.
Martin M.
7/28/2017
I was in town for 3 days and I needed to get too many big ticket items or time consuming things done before the renters moved in.  Called them the first day in town, they scheduled a visit the next day.  I needed two complete HVAC systems put in. Pro skill gave me a quote the day earlier but couldn't get to it for 2.5-3 weeks which would inconvenience the renters.  American Home Water & Air gave me an awesome price on 2 Trane HVAC systems and installed it the VERY NEXT DAY.  The installation crew showed up early, were extremely pleasant, friendly, always smiling and worked like they were on a chain gang. They worked HARD. These guys are pretty awesome as they had their eye constantly on the fine details. They worked around me having the carpets cleaned in the entire house (which had to be a pain). Hell now that I think of it, they even helped him move a couple of things so he could clean!! They also cleaned up behind themselves in my side yard, I didn't even have to rake the rocks.  The interior was left spotless.  This was an extremely positive experience start to finish, which made the expense of it all not so bad.
Sara L.
Sara L.
3/20/2015
Being 8 months pregnant, I was totally dismayed when I discovered our water heater broke. It was late, but my husband found AHM on yelp. They were here by 8:30 a.m. and gone by 9:40 a.m. the very next morning! Tyler and Fidel worked quickly and efficiently. They were very clean and informative as well. They made sure I understood what was going on and even put everything back the way they found it (we store a lot in our garage lol). They were awesome and I definitely recommend this company. I would use them again in a heartbeat! Thank you Tyler and Fidel!
Annette Z.
Annette Z.
8/21/2023
They got me onto their schedule quickly (same morning) and the service professional, Vince, was prompt, helpful, and efficient.
Gabriel R.
Gabriel R.
10/16/2016
This company has excellent customer service! Def. recommend this company.  In the beginning of the summer, a co-worker had to replace their AC.  He did all of the research, received multiple quotes and  American home water & air gave the best quote by far.  Later in the summer, our AC went out and after calling a few companies, not only was AHW the best quote, they instilled confidence. When The owner spoke with me about the specifics of what's included in the installation, I was impressed with the level of detail and extra items that were included in the quoted price.  Also the methods explained to me in how they install was nothing like the other companies.

The installation was flawless and Higinio, Mario, Matt and Derek were very professional and courteous as they worked all around and inside our home. Great guys and stopped to answer Qs!

Definitely give this company a call for your AC work!
Chad L.
Chad L.
7/21/2018
We had our AC go out and a few estimates to replace it before I found American Home Water and Air on Yelp. They came in lower on price for a better brand unit and were able to fit us in two days later for an install. The crew arrived on time and did a great install. I couldn't be happier with what I got from this company on a short timeframe. I was very impressed. I highly recommend them.
Retired R.
Retired R.
10/08/2016 12:00:00 SA
Javier with American Home Water & Air came today to replace the filters on our R/O system. They installed our system 7 years ago & have faithfully come out every time they need to be replaced. Javier was very professional, personable & informative. He's a great asset to the company & also a good representative for them. Anyone needing a water system should definitely check them out. Thanks Javier & our dogs enjoyed you too.
Nathan B.
Nathan B.
Jul 3, 2016
It's just too easy to keep giving this company 5 stars. We just had them install a water softener and it's amazing. We were on the fence about purchasing a water softener and now we are glad we did. Great customer service and an awesome installation crew.
Kim K.
Kim K.
May 17, 2016
Wow, discovered my water heater had died at 7:00 am, called them, said they could be out by 9 am. On time, very professional, price was exactly as quoted on the phone. Angel, installer, was great. highly recommend this business. Less than one year after install heater pilot light would not remain on. Despite four service calls issue was not resolved. Friendly techs but did not resolve issue. Reason for prior 5 star going to one.

Last update
The owner did reach out and we had a good discussion and he offered an adjustment that was unexpected and not requested, moving rating to a 3, and will consider them for future work
Brenda D.
Brenda D.
5/15/2016
They came out the same day stood by there, price cleaned up their mess I would rate them excellent!!  Fidel and Javier where my technicians they were excellent also.
T L.
T L.
11/16/2018
Great service and very fair prices!  We have now had our RO filters changed by this company. Their prices were lower than the other companies I called and both times I was very impressed with how friendly and helpful the techs were.  They called ahead to give me a heads up that they were on their way in their time window.
Recently We had a water pressure issue with the RO.  Instead of charging me above and beyond the filter change fee they re-pressurized it free of charge and showed me how to check the pressure if it happens again.
We will use this company again!
Desiree R.
Desiree R.
07/07/2015 12:00:00 SA
Very pleased with our water filter system.  Just had the filters replaced by Luis who was very professional.
Jen K.
Jen K.
8/18/2018
I finally tired of the hard Phoenix water and decided to get a water softener. So, I came to Yelp for some recommendations. I selected American Home Water and Air as one my alternatives for a quote and installation. The sales process was easy -- education focused, no pressure to earn my business that day or to upgrade to a more expensive unit. Plus they came in with a good price!

A few days after I made my decision was installation day. Fidel and Gerardo called to let me know their arrival time so I could drive home from work within the promised installation window. This courtesy meant I had no waiting at home when I had work to do!  

The installation service was excellent! They confirmed the location and went to work. They noticed that I had a hose running to my raised-bed garden and added a spigot just before the water softener (next to my garden) at NO charge to shorten the distance from water source to garden! They also added a new spigot at my main water supply for outside soft water. My desert landscape between the water intake and softener was perfectly restored. After the installation, Fidel and Gerardo explained how it works, answered all my questions, gave me some quick tricks and tips for simplified maintenance.

The process of the purchase and installation was not stressful, it was delightful. I am not just satisfied, I am blown away by the customer-focused approach for providing a solution that works!
Chuck N.
Chuck N.
01/01/2020 12:00:00 SA
In response to Kevin K. at American Home Water & Air and all yelpers

Hello Kevin,
There's really not much to do or say about my review Kevin but I appreciate your concern and note back to me.  What I wrote is factual and I'm not looking for any money back.  I did note that in you're response to my review you didn't mention anything about charging $75 a pound for the R410A Freon your tech added to my A/C unit that cost you appx $6 per pound.  To me, that seems excessive.
 
I've been in business here in the valley for over 47 years.  I own all the commercial properties that my businesses operate on and between those  
businesses and my home I have at least 25 or more A/C units I need to keep running or replaced every year.  In my 47 years I've had to repair
or replace A/C units many, many times so I'm pretty well versed in the art of selling unnecessary repairs or part replacement in the A/C business.  Don't misunderstand what I'm saying here, I'm not accusing you or the young man who came out and added Freon to my A/C unit of selling me anything I didn't need but I can tell you that the practice of selling unnecessary parts and repairs in the HVAC industry is rampant !  And the reason for that is simple..... many if not most A/C repair technicians (tech's) are not paid by the hour or a flat salary, they're paid a percentage of the parts and labor they sell to people.  The more they sell (or lie) to people the more money they make.  The company that came out before I called you (two days prior) told me my A/C unit needed an expansion valve and the cost would be $2100.  I paid the tech his $85 service call and told him I'd get a second opinion.  The owner of that company sent me a text message about an hour later saying his tech misquoted me, it would only cost $1700 plus tax.  That's when I decided to call your company.  I won't write who that was here but I still have the estimate and the invoice stating the service call was paid. That kind of unnecessary selling (or lying to unsuspecting people) again, is rampant in the HVAC industry.  Personally I wish the AZ Attorney General would run a sting operation and catch a few of those corrupt HVAC businesses and their tech's.  But.... I doubt that'll ever happen and if they did run a sting operation and caught a few of the scoundrels they probably just get a slap on the hand instead of putting them in jail.  Sadly we have lots of criminal defense lawyers who never lose a case and put the crooks back on the street.  How sad.....
I'll end this by advising the readers of this and all Yelpers to beware of all those $65 A/C service special check up's.  If you get one and the tech says you need something done, get a second opinion and be sure and watch the tech when he's there as it's so easy for one of those honest Abe tech's to let a little Freon out or intentionally doesn't tighten the pin inside the Schrader valve. By doing so the Freon will slowly leak out and eventually the A/C unit will stop working and you'll probably call that same company and have them come out to fix things.  
No doubt there are many honest HVAC companies that do good and honest repair work but there are also many out there that are flat out dishonest.  
Chuck Niday
Solange M.
Solange M.
11/02/2021 12:00:00 SA
I requested quote on Yelp and and whomever replies through Yelp is great but the technician they sent to out Friday to check the system and see what was needed was very confusing to the point of frustrating. Monday I reached out stating I haven't received a quote and today Tuesday still no quote.  Unfortunately I can't hire a company based on how quick they reply to the Yelp messages. 4 days later They stated they could not find a tank my size, if I find one they will instal and if not they could insta a 40 gallon tank (it won't fit in the space but the tech that came out took no measurements what so ever) and when I asked for quote they said it's a verbal /not written quote. So the tech wants to do work he didn't measure for and. I thing in writing? Highly unconventional unless they are just contractors picked up from the corner of a hardware store. Very suspicious.
Eric S.
Eric S.
2/20/2016
Professional service at an affordable price.  We had around 4-5 companies come out and give the bid for installing a soft water loop, American Home Water and Air was the clear cut choice.  Very happy with our unit, and the 10 year parts and labor warranty is the icing on the cake
KandV G.
KandV G.
4/20/2014
We had been looking into getting soft water for about a year, and actively searching for approximately 3 months. Did all of the usual: tried to educate ourselves with the product and then looked for someone who would be able provide what we wanted. I immediately noticed that the vast majority of the companies do not publish their prices for the units. This seems a little odd because the internet being what it is, you can always find a review or something where a customer publishes the price, so its a little ridiculous that companies try to hide this.

AHW is obviously different, publishing their prices and being very open and honest up front. It's obvious why they publish their prices because you will notice a massive difference between AHW and places like Kinetico, which have units for $4,000+. AHW's prices are certainly in line with companies that do not saturate the market with advertising (about $1300), but since they had good yelp reviews, great warranties, and a website that allowed us to actually plan the cost, we gave them a try, scheduling for April 1.

The process was as painless as it could be, and exactly as advertised. First, and this is a massive sign on whether a company values your time, they arrived when they said they would. I had to take time off of work, and they showed me the common courtesy of being prompt. Second, the guy who got out of the car was the owner of the company, Tom. He evaluated our situation, gave me a quote which was really a formality since they publish their prices, and had a guy over to our house within an hour.

Gerardo arrived at the house, again on time, and he had my phone number and gave me the courtesy of keeping me informed. He was exactly what you would want: completely professional, polite but to the point to get the work done and get us set up. Nice little touch that lets you know you're dealing with good people: he noticed the frame to my attic access was loose and just needed to be nailed in better and asked if he I would like for him to fix it quickly. Leaving a work site better than when you found it is pretty impressive. Attention to detail, polite, professional, that's 5 stars every time. Thanks Gerardo (and Tom)!

I don't recall the time but it was about an hour and the process had started for soft water. We've had the unit now a few weeks and we are already saying how we can't believe we went all these years without it.
Heather T.
Heather T.
08/08/2021 12:00:00 SA
We are very happy with American Home Water & Air. Their offering for a home water softener and reverse osmosis systems were much more affordable thank other companies. We've now used them for three years, and their service, response times, and value continue to impress. We'd highly recommend this company.
Jesika C.
Jesika C.
10/15/2021
Technician Brandon was very informative and professional. He let us know about some products we could opt for as we had concerns about allergens in our home and was not pushy or salesy at all.
The company was spot on in communication about confirmation and appointment times.

Thank you American Home & Brandon.
Service: AC maintenance
Nat N.
Nat N.
Feb 16, 2019
Highly Recommended! I noticed condo hot water heater was leaking in 2017 and researched many companies when I came upon American Home Water/Air and selected based on excellent Yelp reviews. They came out the same day I called, inspected system, gave quote and had installed next day. They also installed a Patriot Water Softener system. Installers were on time, very professional, kept all clean as they worked and explained in detail everything they did and how to operate. They have been responsive with any questions I've had over the last 2 years and even came out to check softener when I thought was not working properly. Great company!
Dale S.
Dale S.
Feb 1, 2018
Another great experience - starting with a message from Tom, to a call from (?? - I didn't catch her name, sorry) to schedule the appointment and then Jose calling to confirm a time.

He arrived on time and QUICKLY and neatly replaced our softener and r/o filters. I followed him like a lost puppy while I watched and learned. He showed me and answered everything with the patience of a [good] teacher. He easily could have been out of here a lot faster if it wasn't for me.
Alberto P.
Alberto P.
Jun 18, 2021
After 20 plus years with our AC, we decide to replace it and contacted several contractors in March. We decided to go with AHWA not only because of the price but also because of the detail contained in their cost estimate. Mack put it together and he became our point person on getting follow-up questions answered. We were able to schedule a tentative installation date for late April after some concern about the Trane system not being readily available because of manufacture production issues in Texas. Was able to get updates from Mack during this time, although he could have reached out to us more.

We got a confirmation call from Mary Ann of the office staff a week before installation date indicating the equipment was in. Got a txt from Nick A. on installation day indicating they were on their way. Nick and the crew followed covid protocols, were very professional, and completed installation, testing, clean up, as well as adding an additional air return all in one day. Was given a run through on the new thermostat and answers to any remaining questions I had.

AHWA also helped with compiling data on the AC system needed for completing an application for a rebate from our Utility company.

It's now June and temperatures are soaring. Glad we got it done before.

Highly recommend AHWA.

I reside in Avondale, AZ.
Kim D.
Kim D.
11/18/2017
I was visiting a friend's house when Jordan came by to replace the filters on the RO system. I was impressed by how professional and neat he was. The filters were quickly changed and he have great instructions on how to purge the system. I was really impressed.
Bob E.
Bob E.
Jan 7, 2022
Just had new A/C and heating units put in and ducts cleaned. Excellent employees, workmanship and pricing. I have been using them for years for service on my old units and have never been disappointed. Employees are polite and well trained. I highly recommend this company. I originally started with them years ago because of their 5 star rating by a lot of reviewers.
Chris D.
Chris D.
Feb 25, 2020
Great customer service. Honest and sincere. Had a clogged kitchen faucet, the filter for my r/o unit changed, and water softener checked.
D M.
D M.
Mar 1, 2016
This review is easy. To sum it up, American Homewater set the bar for many home service providers to strive to. kudo to them.
Peter R.
Peter R.
Jan 3, 2019
When my only 9-year old Trane heatpump condenser coil developed a leak and had to be replaced, I inquired with 4-5 companies and got quotes that ranged from a few hundred to several thousand dollars above what AMHW offered. I worked out the deal with Brad via phone and email in under an hour - very smooth.

Even better, they offered to come out and recharge my failing condenser so I could live in my house over the weekend until they could install the new condenser Monday morning.

The crews that came to my house were all polite, professional, not scruffy, and did the work right the first time. They even came back two weeks later to double-check everything was working perfectly. I'm glad I chose this company.
Puneet R.
Puneet R.
Aug 10, 2020
Everything was professional including the very reasonable price for having a thermostat installed compared to other companies. They called back quickly with a quote, scheduled me for the next business day and notified me when they were on the way. The gentleman was wearing a mask which I appreciated. He installed the thermostat quickly and painlessly with one trip into the attic. The price was much less than other companies quoted me so if you have any job that this company could help with I would recommend at least reaching out.
Peter R.
Peter R.
01/03/2019 12:00:00 SA
When my only 9-year old Trane heatpump condenser coil developed a leak and had to be replaced, I inquired with 4-5 companies and got quotes that ranged from a few hundred to several thousand dollars above what AMHW offered. I worked out the deal with Brad via phone and email in under an hour - very smooth.

Even better, they offered to come out and recharge my failing condenser so I could live in my house over the weekend until they could install the new condenser Monday morning.

The crews that came to my house were all polite, professional, not scruffy, and did the work right the first time. They even came back two weeks later to double-check everything was working perfectly. I'm glad I chose this company.
Tracy S.
Tracy S.
Jan 25, 2017
Javier came out last week and installed our new reverse osmosis water machine. It is so nice to have clean and tasty water to drink again. Our ice is even clear. Javier was very professional, and made sure we understood how everything worked before he left. He also tested and looked at our Culligan brand water softener. We are new to the phoenix area and didnt know how to use the softener. He gave us confidence the current machine is working well.
Amy Z.
Amy Z.
Mar 1, 2016
Researched and after reading all the great review for this company, decided to give them a call. GREAT overall experience. Very quick response to my inquiry via Yelp. Came over next day for a quote and installed the day after. We had a minor problem with the install and they came right away to fix it once I notified them. Overall experience: prompt, professional, good price, straight forward price quote, no haggle needed, knowledgeable and easy to deal with. Couldn't ask for more. I'm so thankful to all the fellow reviewers for this find.
Andrea H.
Andrea H.
7/20/2021
Had trouble getting together on some timing issues. They did them resolved but I had already found another company. I have no problems with using them in the future.
Michael L.
Michael L.
5/17/2020
I have used them for years. Water Heater, circulator, water softener. Never disappointed and prices among the lowest. I've tried others before using them, such as Bob Brown, Pro Skill, etc. and none come close.
Tor T.
Tor T.
Jul 3, 2020
I shopped around before going with this place and really glad I did.

When my AC went out and needed replaced I really didn't know what to expect since I'm a first time home owner. My introduction to shopping for a AC started with a very cringey experience with getting a quote and sales pitch from Parker & Sons. Dealing with them felt like trying to buy a new car from a bunch of charlatans trying to be flashy and rip you off with nonsense graphs, overpriced estimates but with tons of discounts to try and make you feel like you're saving money and totally wasting my time with more flashy sales pitch talking without actually every being informative. I could tell that company spent way too much on their advertising and knew all the tricks to fool people into overspending. This happened a few times shopping around for sure.

When i got an estimate from here it was definitely no nonsense and straight to the point. It was informative, no flashyness and no wasting my time with complicated sales pitches, I was so used to sales pitches that I actually called in to see if 'that was it?'. I haven't done my research but it definitely felt like a family business instead of a chain corporate machine that I was getting tired of dealing with. They were also incredibly affordable, everything in the estimate was laid out simply, i called a few times to ask questions because I actually was expecting i needed to request specially for things like a thermostat and grill, something everywhere else used these as add ons. I was corrected that these are all things included in every estimate no matter what and was still surprised by the price not changing because of it.

Anyways that was a really positive experience. They got me on schedule in 2 days for a new AC unit, didn't even request a deposit, and had it all done in about 6 hours. Even scheduling was easy, lady just took my number told me a time and we hung up, my brain was so used to having to over complicate things because all these other businesses kinda had me on the defense haha.

So yeah, i recommend =)
Michael V.
Michael V.
8/24/2020
What a great experience. They got in contact with me within 10mins of me sending a request for a quote. They came the very next morning and was actually early for the appointment time. They didn't try and sell me something I didn't need.  This is the first time I have used this company and now I am a customer for life. The technician Mack did an amazing job doing a super thorough check of my entire AC system and did a great job explaining everything to me in a way I would understand.
Cynthia N.
Cynthia N.
08/10/2017 12:00:00 SA
Love this company! Responded so quickly! Hot day and no AC... call American Home Water & Air! Mike J arrived within twenty minutes. Found the problem, quoted a reasonable price and replaced the compressor. I had cool air again! Great professional guy! Thank you!
Lacey D.
Lacey D.
Aug 25, 2018
A/C broke this morning so after reading through numerous yelp reviews, we decided to give this place a call! Called around 10:30am and they were at our door at 1130am. 10 mins later, our AC is back up and running! Broken capacitor was the issue. Drew was our tech... super nice guy and very informative. They also give 5% military discount! Thanks for the fast service and reasonable price!
Mary A.
Mary A.
Jan 12, 2022
I have used this company several times over the past couple of years and have always been very pleased with the employees who have come to do the work and also with the telephone contacts in the office ... always polite and responsive ... particularly like the text so I can track when the technician will arrive .. the work that each employee performs has always been of a high quality ... recently worked with Jose and Higi for a plumbing issue ... terrific men ... on time with arrival and very professional ... great company ...
Sevag H.
Sevag H.
10/19/2018
My AC went out in the middle of September at my house and I found out I needed to replace the entire unit. I called three companies to get a quote and American Home Water stood out from the rest.

They were very knowledgeable about what I needed to get my ac working and they were very comparable to the other repair companies.

I was even more impressed when they're crew showed up to my house 15 minutes early and got right to work.

The best part was that the job was done ahead of time and the house was just as clean when they left. Thank you for the excellent work and service!

I highly recommend!
Sevag H.
Sevag H.
Oct 19, 2018
My AC went out in the middle of September at my house and I found out I needed to replace the entire unit. I called three companies to get a quote and American Home Water stood out from the rest.

They were very knowledgeable about what I needed to get my ac working and they were very comparable to the other repair companies.

I was even more impressed when they're crew showed up to my house 15 minutes early and got right to work.

The best part was that the job was done ahead of time and the house was just as clean when they left. Thank you for the excellent work and service!

I highly recommend!
Rachel W.
Rachel W.
11/14/2022
We had them come out to do a duct cleaning and one of the techs noticed there was rust in our duct, turns out our coil was rusted through.  We got new a/c systems installed. They were great!
Mike R.
Mike R.
07/09/2020 12:00:00 SA
Well, after 20 years it was time to replace my old water softener. I referenced Yelp to find the right company. That Company was American Home, Water & Air. I was not disappointed. The office staff was friendly and had me in the schedule right away. Before they arrived, I received a text saying that they were on the way. Not only that, but I was given the service persons name and photo. The notification even allowed me to track his vehicle. Fidel arrived right on schedule and wore his mask the entire visit. I appreciated that. I am a stickler for jobs being perfect. Fidel did just that. In about an hour I had my new water softener perfectly, cleanly and professionally installed. The only con was that there was no secure way to pay with my card. I had to give all my card info to the Technician. A machine might be more secure. American Home, Water & Air gets an A+ from me. It's nice to find a company that you completely trust. I will use them again for any water conditioner or AC needs. Thanks folks!
Bridget S.
Bridget S.
10/24/2019
Way cheaper than any one else when it comes to water heaters. I noticed a slight leak in the hose about 6 months after installation, called in the morning and they replaced the hose by the afternoon. A great company with great employees!
Bernd K.
Bernd K.
11/04/2015 12:00:00 SA
We just got back into our winter residence to realize the AC did not work. After phoning we were told that somebody would be out in the afternoon. Brad showed up and did a quick assessment and replaced the defective part. The service was fantastic and the bill was a lot lower than the one we paid last year to a company now out of business(so much for warranty). This company is highly recommended. Thank you.
Joel L.
Joel L.
04/11/2018 12:00:00 SA
I did not care for the scheduling process, but my technician made the good review (Drew).  He called when they said he would.  He showed up at the earlier part of when he said he would.  He was gone within an hour, was more professional than most tradesmen I know, and he was conscientious of my tenant.  The service fee for an AC check was a little more than the competition, but if they are always this much like clockwork, I would choose again for convenience.
Joy H.
Joy H.
Jul 28, 2023
Our ac went out during the heat wave in Phoenix. They came out that night and got it running. The ac is really old and we knew it needed replaced. We got a quote right away, they answered all my questions and was able to schedule us right away. The crew showed up on time and were professional. Very happy with the whole process
Christian L.
Christian L.
03/10/2022 12:00:00 SA
Very responsive and knowledgeable.  I set up a plan with them to service my four HVAC units twice a year.  Xavier and Tobin techs came by and serviced all units.  They were very personable and walked me through the entire process.  I'm glad I found American Home Water & Air on Yelp.
Mark M.
Mark M.
May 15, 2017
I was extremely pleased with my water softener installation from American Home Water & Air. I spoke with Tom Knapp about the systems that AHWA offered. Tom reviewed the systems with me over the phone. He reviewed the features and warranties of both systems I was considering. Tom sent me a quote on both systems via email. I called Tom later that day and ordered the President because of the longer warranty. The next day Angel called to confirm when he was coming to install the system. Angel showed up on time and installed the system in about an hour. Angel reviewed the system with me and answered my questions. Angel did a great job of cleaning up when he was done even wiping down the wall. The system looks great and has worked great since installation.
Edward A.
Edward A.
08/04/2017 12:00:00 SA
Our AC would not cool and after having Chas Roberts come out to do a super quick diagnostic I called American Home Water & Air for a second opinion.  I spoke with Brad that same night and he was able to provide me with much more information than the previous tech.  Brad sent out his best tech Bill to replace and repair my compressor and all the surrounding parts.  Bill and his associate arrived promptly and immediately got to work, even in some poor conditions (water and mud around the unit).  The next day, for some reason the A/C stopped working again, I called Brad that night again and the he was at my house the very next morning.  He went in the attic and identified the issue, and other poor craftsmanship issues from the builder and contractor that installed the unit.  Once again, Brad took time out of his day to make trips to the manufacturer for the parts and to fight on our behalf.  Once he all the parts for the attic unit, Bill and his associate was once again back to work fixing our AC.  Thanks to Brad and his team, we were able to have a successful baby shower.   This is by far one of best customer service experiences we've ever had. I will definitely highly recommend American Home Water & Air.
Nick S.
Nick S.
08/03/2021 12:00:00 SA
We had a new pair of AC units with matching furnaces installed mid March 2021. This was after waiting weeks past the expected install date for the units to arrive with little update unless I called. While this was a bit understandable due to the world events at the time, it is now August 2021 and we are still waiting for our system to be 1) inspected after the 2 week waiting period and our thermostats to be installed. We have cooling and the new units cool really well but our system needed a modification for the heat to function. We were initially told a few weeks and things would be complete. Again, I understand parts taking some time, but the company has simply sucked at responding to phone calls or calling back with updates when requested. I had to call 3 times over 2 weeks recently to learn of the latest delay on our thermostats after being told I would get a call back the same day. The price and initial customer service were good; but the follow-up and ability to complete the job have been lacking. I will update if our system is ever completed.
Ashley W.
Ashley W.
05/08/2016 12:00:00 SA
Gerardo was an awesome tech my property managment company sent out. My water heater burst and he was here the next morning. He was extremely friendly and worked quickly to get the new water heater installed. My dog even liked him. Will definitely use AHW&A again in the future.
Alex V.
Alex V.
04/01/2022 12:00:00 SA
On 4/1/2022 Xavier Tobin came out to perform a spring Maintenance checkup. As with the first time, I was very impressed with his professionalism and positive attitude. He walked me through what he would be doing and went ahead and changed the air filter without hesitation. He was very personable and great to talk to! I really appreciated the level of detail he provided to me in addition to images via email. In addition, I like to give kudos to office staff Jen, and Kelly for coordinating and communicating the time and dates. Love doing business with American Home Water & Air as they make it a seamless process to do business with.
Jeff L.
Jeff L.
2/21/2022
Our water heater was about 12 years old and started to not work properly, so I had time to get some quotes. I contacted American Home Water through Yelp and they were prompt with a response. Had a person out in a few days. I had also researched water heaters and the general consensus is that there are 3 brands that are considered top of the line, the 2 top ones are Bradford White and AO Smith, and the third is Rheems.  American Home Water has Bradford White. They quoted me the price out the door and that is exactly what I was charged. No hidden fees. They scheduled the installation, the installer was on-time and friendly, seemed to take pride in his job. I would recommend this company.
Rachel T.
Rachel T.
Jul 16, 2015
This is my second 5-star review for this company in a week! After the great work they did replacing my water heater, I had them come out for an AC tune up. Brad came out yesterday morning and walked me through his entire tune up process. He educated me on several small things I could do myself to ensure my unit stayed up-to-speed and gave me a few options for how to enhance and improve my system. He was honest, thorough and professional, and I will definitely be using him and AHWA again!
Derek F.
Derek F.
Aug 4, 2015
Its rare to see business integrity in action but when l do, it amazes me..Brad came out went into attic & diagnosed ventilation issue which he was honest enough to tell me they don't fix .Referred me to another specialist..Impressed by employee, company , & owner Tom answering emergency phone lines. No wasted time or stress.
Megan B.
Megan B.
12/02/2014 12:00:00 SA
Angel and Higinio were excellent.  I had RO filters changed and my water softener checked.  They were very professional and explained how everything worked which I found very helpful.  They spent a long time troubleshooting and making sure they checked everything.  They ended up staying very late to make sure the job was done right.  I definitely recommend these two for any service.  Thanks for the great work and friendliness!
Henry M.
Henry M.
3/20/2019
Great company to work with! Brandon was our tech who came to our home who was friendly, professional, and most importantly- honest! They have set prices and don't try to up-sell you things you don't really need. My RO water system that came with the house needed service and filter changes. After a few years without service, I figured I would need everything replaced since I neglected it for so long. Brandon tested everything out and said we only needed some filters replaced! Easily saved me $$$ if I was dealing with a greedy company who would take my first born if they could. He even installed a last minute faucet upgrade that I thought of without hesitation! Great guy and outfit! Will call them up again!
C W.
C W.
6/16/2022
Very Friendly and helpful staff!  I was researching how to clean A/C Drain Line and found very useful information on AHWA Website.  I had a few questions and called the listed telephone # not knowing the business was in AZ while I was in FL.  Rather than just telling me to call a FL Co.  AHWA took a concerned interested in my particular issue and took the time and effort to render valuable insight to assist someone thousands of miles away.  The helpful action by AHWA demonstrates a business that valves high customer service.
Myed D.
Myed D.
Apr 19, 2017
First of all we thank you for the great service we received. About 9months ago they installed our water softener and indoor reverse osmosis. They did a great job, and the guys who installed is very knowledgeable of his work. We highly recommend them and we will definitely use them again.
Vince M.
Vince M.
09/09/2016 12:00:00 SA
Just finished getting our water softener replaced by AHWA.  Wow, impressed with the fact that a simple phone call yesterday with an explanation of the different models and what best fit our needs was all it took.  They said they would call this morning to schedule an installation time and Gerardo was right on time.  Did a great job and totally cleaned up the area.  Super nice kid.  

It's nice doing business with a simple company that understands customer service.

We had used Aqua Science in the past and they are a complete rip off!!  I will most likely need a new AC/Heater next year.  AHWA will be the fist place I call for an estimate.
J L.
J L.
5/21/2015
Johnny came out and completed our annual filter change on 5/15/15. He was quick, efficient, friendly and professional. He answered my questions and was very helpful looking at the different things I asked him to check on. 2 thumbs up for Johnny. The only thing is the maintenance fee seems a little pricey at $104 for what seemed like a quick, easy change. Service was what I paid for I suppose and they did deliver that!
Kris J.
Kris J.
2/19/2016
Same day water heater replacement.  Knowledgeable staff, Fidel, came out and made short work of removal and installation of 50 gal electric water heater for less than .  Would recommend to anyone.
k b.
k b.
04/07/2018 12:00:00 SA
Finally decided to get a whole house water softening system, but knew it would involve much trenching around the house due to where our water lines enter our house.  Co-Owner, Tom came out right away and worked with us to come up with a plan that even included whole house soft water, and t'ing off a new spigot so that we could run water out to our chicken coop.  The price estimate was SO much better than I thought it would be - I asked them to install a kitchen R/O system that would tie into our fridge.   Three days later Fidel and his crew showed up and got to work.  It was a large job with a LOT of digging outside and drilling inside. The crew worked their butts off, explained everything they were doing, and did a great job of putting our yard and kitchen back together when they were done.  I would not hesitate to use this company again in the future!
Patrick F.
Patrick F.
01/06/2017 12:00:00 SA
I went with this company based on the Yelp reviews and am glad I did.  I called Thursday afternoon and got a price on a water softener and told them to do it.  He said they would come out Friday between 11:00 and 1:00.  Installer called at 10:30 and was at the house at 11:00.  Job completed by 12:30.  Fast and professional.  Based on the reviews, his performance and look of the unit, I am quite confident.  I would highly recommend this company.
Tony W.
Tony W.
Sep 15, 2022
We had American home water and air out to our house twice within two weeks for separate situations and I cannot remember the first technicians name but Leo was our second technician. Both of our unrelated situations were air condition emergency situations, and both times they we're here within just a few hours, these guys were totally professional knew exactly what they were looking for and immediately fix the problems, also there price point was amazing in both instances, we will call them every time if or when we ever have another situation.

THANK YOU ALL!!
Bill M.
Bill M.
7/17/2020
Mack did an A/C check up on our unit.  He was very thorough and explained exactly what he was doing and why.  I purchased the maintenance plan!
Laurie C.
Laurie C.
9/28/2016
Tom just spent 10 minutes on the phone with me helping me understand some of the implicaitions of needing new A/C units in a home we are thinking of buying.  He was patient and knowledgeable.  You're the man Tom! We will be back to buy.
Annie M.
Annie M.
Dec 13, 2017
Quick response (on yelp message and phone) and scheduling for our RO filter services. Affordable pricing. Jordan was polite and professional! I will definitely use this company again.
Deandra E.
Deandra E.
Apr 12, 2023
Seven years ago AHWS installed our softener and Big Blue unit. We have maintained this system through them, with yearly check ups and all necessary and required maintenance. Our last system service was in Jan 2023. This morning 4-12-23, at an unknown time their plastic filter split/burst. It proceeded to spray water at a high pressure, un regulated with no fail safes for hours while we slept. Our whole house flooded in the night.

We contacted them immediately (while juggling insurance etc...) and when a technician finally came he stated We have no way of knowing this will happen. We understand that accidents can happen, and that products can fail beyond a one year warranty. However if a plastic filter is capable of causing that much damage American home water services should have knowledge like A) Recommend product replacement dates B) Integrity inspections C) Emergency cut offs or regulators that are installed at the time of the units installation. They were in charge of this system from day one and let this happen. If they did not inspect our products throughly, they are not inspecting yours.

If unit splitting happend to us it will happen to ANYONE with a big blue filter. Even those that did maintenance regularly.

I'm currently in the middle of a easily $200,000k plus water damage insurance claim. My family and I will now have to stay in a hotel because my house is now uninhabitable. They also charged me for the removal of their product that ruined my home.
Tyler B.
Tyler B.
05/05/2022 12:00:00 SA
Overall very pleased with the level of service I receive from AHWA. They had replaced both units roughly 4-5 years ago and I have had maintenance plans since installation.

Most recently I would like to thank Xavier on his recent visit to our home. He by far has been the most professional, kind, sincere and respectful person that has come for preventive maintenance. Super kind and truly sincere.

Huge thank you Xavier T. for your visit. While it was something minor in nature to check our system, you took the time, care and super wonderful with me and my family (especially consideration for my infant sleeping in a nearby room).
Marty F.
Marty F.
07/04/2015 12:00:00 SA
These guys are great. Fixed my home ac and now things are blowin cold. Reasonably priced, professional techs, responsive.  They answer and return calls...how bout that. The techs were efficient and nice guys, especially Brad who did a great job explaining the problem and what he was doing to fix it. Thank you American Home.
Steve A.
Steve A.
Apr 25, 2018
Water heater in the garage burst on a Sunday, so I called that same day. Wasn't sure anyone would answer in the afternoon on a Sunday. Since I used American Home Water and Air once before for service on my whole home water softener/conditioner, and had a very good experience, this was the first place I called. Phone was answered by a friendly, professional and knowledgeable guy. He asked a couple questions and gave me an exact, out the door quote. I told him since he was my first call, I wanted to make a few other calls to ensure the quote was competitive. He said no problem, he totally understood and if we wanted to have it replaced tomorrow (Monday), they open at 6am and they would definitely fit me in. Nice!

Turns out. The quote was well below (by about $200) the other 3 places I subsequently called. I called back that same night (Sunday) and left a voice mail message that I'd like to have the water heater replaced the next day (Monday) and asked if they could call me at 7:30am to schedule. Sure enough, 7:30am the next morning (Monday) and Tom calls to schedule. Perfect! He asked me for the dimensions of the tank and asked if I'd send him a few pictures to his personal cell number so he could be sure his guys had everything they needed. He scheduled me for between 11:30am and 1:30pm that day. He gave me a quote, and unlike so many other companies that would have provided a different number from the quote I received the night before, it was exactly what the guy from the night before had quoted me, perfect! I asked Tom for a small favor, I was waiting for a replacement credit card which was en-route to me and asked if I could have the water heater replaced as scheduled and call the office in 3 days with the new card number once I got it. Man, I sound pushy, right? Just a decent guy trying to be totally honest and up-front. Well, so is Tom. He said no problem, just call us with the card number when it arrives. Unreal, very cool!

Gets better, the 2 techs showed up 20 minutes EARLY, totally knew their stuff and in less than an hour had the old water heater out and gone, the new one in and better plumbed than the last one and were out of there. Hot water back-on in less than an hour later. Not a penny out of my pocket at the time. Fortunately, my replacement credit card also showed up early, the next day, so I immediately called and paid my bill. Office staff was super friendly. Done and done.

I could not expect more from a company to be honest. From my initial call on a Sunday afternoon answered by a friendly, knowledgeable guy, provided an accurate and super competitive quote, Tom calling right on time and scheduled us for that same morning, a matching quote with no surprises, techs showing up early, a day delay in payment as we waited for my replacement card and overall outstanding service. If more American companies were like this, every consumer everywhere would be a thousand times happier. I genuinely wish I could find other types of companies that take care of their customers like American Water and Air does - I'd use them all.

Wondering if you should give American Home Water and Air your business? Don't wonder. Don't wait. You won't regret it. There is a reason their reviews are so good. I'm picky and I will use them for any service I need - they're great!
Jeff R.
Jeff R.
09/11/2016 12:00:00 SA
I recently changed my home's RO filters and was worried by a sharp taste with an odd, almost metallic, aftertaste. I followed the manufacture's instructions already and had drained and filled the tank several times, but the taste still lingered. Fearing the worst, I messaged American Home Water and Air to get a quote for sending out an expert to help me diagnose the issue. To my surprise, Tom (the owner), was kind enough to try to help me out directly through Yelp messages. He told me that the membrane on the new filter has a coating that is responsible for the taste, and to try letting the RO spigot drain for about an hour to remedy the issue. I followed this advice (in addition to re-sanitizing the system) and now my water tastes great!

In short, I'm glad that I was able to find a company that cares about getting issues resolved rather than trying to make a quick buck to come out and tell me the same thing that Tom was able to tell me in a quick message. I'll certainly be using them in the future if I have any other plumbing, HVAC, or water purification needs!
Bill F.
Bill F.
8/23/2023
There are pro's and con's to using this company. First, the pro's . . . they always come quickly and sometimes even the same day. If you have a problem, their technicians are qualified to fix it. I've never had a downstream problem after using these guys, and I think it's been four or five service calls. The people they hire (on the water side) are polite and they have a tracking system they send you to show where the tech is and how much longer it will take to get you to your home. I believe they hire trustworthy people.

On the con's side . . . They do not give accurate representations of the price on the phone. They always have a special, or a bundled set of services they offer that sounds great. When I called the last time, I got a quote of $185. It ended up as $319. This is not unusual. Every single time there's been something extra . . . I asked the rep on the phone, and she told me that the techs have discretionary pricing ability. In other words, your house is nice, you're in Scottsdale or another nice zipcode, and the discretionary price adds minimum of another $100. It's happened every single time.

So, if you're made of money, use 'em. You can trust they'll do the job. If you have a budget you're dealing with, just try your hardest to get a confirmation of the total fix and hope that it isn't going to jump UP like my bill always has.
Christine J.
Christine J.
8/16/2018
FANTASTIC COMPANY - I called AHW after a bad experience with a completely different company.  The owner answered all my questions and within minutes!  They were very courteous, friendly and informative, from my initial contact, to making the appointment all the way through my installation.  The Tech who came out, Higi, was super friendly and informative as well.   Not to mention they have the best prices and stand behind what they tell you!  no hidden nonsense!!!! They are patient and have a genuine concern for their customers!  I am so glad I called them and will be using them for my RO, water softener etc and A/C needs moving forward!!!! THANK YOU FOR TAKING SUCH GREAT CARE OF US!
Kyle K.
Kyle K.
3/24/2016
Very pleased with my water softener and reverse osmosis installations. 4 years ago we purchased from AMW and had them install. Every year we get the RO maintained by Johhny. He sanitizes and replaces the filters. We have not had any issues and are delighted with the difference in our water quality. We have recommended them to our neighbors and they are also happy.

Thanks Stan for the A/C check up today 3/24/16. We are ready for summer. Stan was fast and courteous. One more great experience with AHWA.
Zak K.
Zak K.
01/10/2018 12:00:00 SA
After calling several vendors about a water softener and R/O system, I decided to go with Am Home Water & Air because they answered their phone, and Tom Atkinson, one of the owners, came out personally to give me a quote. He did not try to upsell anything, and his price was competitive. The equip includes a 5 yr full parts & labor warranty. His installers showed up on time, and left the place clean and tidy.

I highly recommend them for any of your Water treatment needs.
Kristin A.
Kristin A.
07/10/2016 12:00:00 SA
Where do I even start? This company EXCEEDED my expectations and was a pleasure to work with. Not only are they professional, quick responders, honest, hard working, but lastly they are affordable. I got 3 bids from other companies and no one even compared. My air was broken and was 98 degrees in my house. Brad (the most honest gentleman) showed up at my house within an hour and scheduled for a whole new replaced unit the next day. On top of that there were around 5 men doing the install and a 6 hour job took them almost 10 hours because they updated all my duct work in my house for FREE!!! Yes for free. Approximately $1500 worth of duct work they updated no charge. I have never had such a positive experience with a company as I have with this one. I work for a major insurance company and will be referring them to all of my insureds because I know they will be taken care of. I can't honestly thank this company enough and so grateful that there are still honest and affordable companies out there.
Kasey M.
Kasey M.
02/05/2015 12:00:00 SA
This company is great from start to finish!  Tom came out same day I called in to inform me of everything and when I decided to move forward he got his team out the same day!  Higinio and Angel were very thorough in the install and Jose the supervisor was great too. Had some questions a couple days later with my ice maker and he was in area and was able to stop in to check for me. I highly  recommend!
Andrea B.
Andrea B.
05/03/2019 12:00:00 SA
We got a water softener and an RO system form these guys and they were as professional as it gets. Reasonably priced and incredible work.
Adrianne B.
Adrianne B.
8/29/2014
We had AHW come out to install our water softener and they did a fantastic job.  Very professional, and went above and beyond by fixing the corrosion on the pipes by our water main. We had them come out again to install an RO unit that we had purchased online. Gerardo was our guy and he was prompt, professional, and very helpful. Highly recommend.
Don S.
Don S.
Jun 22, 2021
After waiting for hours for my home warranty company to try to find an HVAC company to repair one of my heat pumps that had gone out overnight, I checked with Yelp, looking for a 24/7 company because I needed it fixed today. Found this company and double-checked its reviews on another site as well--and they were very good too. So I called, expecting to have to wait hours. However, one of their techs was finishing up a job and was here within an hour. He troubleshot the problem and promptly fixed it. Really knew his stuff. Cost of repair was reasonable and I would not hesitate to use this company again.
Robert S.
Robert S.
Jun 17, 2020
I live in Phoenix and my air conditioner broke down over the weekend. As you can imagine, when it's 110 degrees outside the house heats up fairly quick when the A/C doesn't work. I called around to about a dozen different places and none of them were able to make it out the same day. American Home Water & Air was very responsive and had someone out to my house in less than 2 hours.

Mac, the service technician who fixed my air conditioner, was amazing! Friendly, understanding, and explained everything step by step.

I definitely didn't plan on spending $341 over the weekend, but it was money well spent when you consider how quick, friendly, and efficient they were. Not to mention, they had to replace a part which contributed to that price.

Long story short: give these guys a try. You won't regret it!
Jim N.
Jim N.
4/20/2017
Today I had the line from my R O system to the back of my refrigerator replaced because of a leak.   My technician was Javier.   He was polite, knowledge, got the job done and gave me hints about our soft water and R O systems.   I've used AHW for years and will continue.

Jim N
Jack A.
Jack A.
Jul 22, 2015
What an amazing company with exemplary employees; American Home Water and Air is simply the BEST!
My relationship with this company began three years ago when my water heater failed, leaving rusty water all over my garage floor. I called AHWA because, I remembered seeing their patriotic building (adorned with an American Flag paint scheme) off the side of the 17.
One of the owners, Tom, took my call. He is extremely knowledgable, courteous, and went out of his way to provide expeditious, top-tier service. He and one of his service technicians installed a highly-rated Bradford White water heater meticulously and even cleaned my garage floor of the mess the failed unit had left. Their price was more than reasonable and their service was exceptional.

Fast forward three years; I recently received a call from American Home Water and Air. They were calling to let me know that they now service and install A/C (they used to be American Home Water when I had my water heater installed).
Well, the solicitation phone call was a Godsend. I have recently been plagued with two very troubled A/C units, that were rapidly approaching an untimely and inconvenient end. Also, just the day before the call, I noticed my water softener with a huge puddle under it and damaged drywall behind it. Since I was very happy with my prior experience, I had them to my house for estimates.

This go-around was even more enjoyable and an over-all seamless experience. Mike and Tom came out and provided me with an array of options. They were polite, considerate of budget, and considering this was a huge expense; they put me at ease. I knew I had chosen the perfect company for the perfect install of a new water softener and highly- efficient Trane XR A/C system with an added-on, hospital-grade air filtration/ scrubber. (Our little boy has severe allergies) Mike addressed pre-existing issues regarding a room that had poor ventilation, adding a return, and fixing some ducting. All this from an poor initial install.

Within five days, the team was in my house and each and every one of them were the consummate professional. Luis was the team lead, who didn't stop working for a second and made sure every piece of equipment was inspected and running excellently. Josh installed a vent above our guest room, correcting poor cooling to that room and even asked for touch-up paint to make sure it looked great. Angel installed our new water heater perfectly, explained the operation and went out of his way to salvage the three bags of salt I had just added to my old tank. He also worked with the A/C team. Daniel, Mario and Rick worked their rear-ends off non-stop on the side of the house and in the attic. They flushed all the old copper lines, triple checked pressures, welds and over-all install, put in all brand new returns, and vacuumed their work area so well, you'd never know they were working for fifteen hours in the house! The following day Brad and Darrin arrived to check the install, fix a rattling blower motor and check final pressures. Everyone of these service techs were courteous, well-mannered, well-kept and, above all, professional hard workers deserving of praise. American Home Water and Air is throw-back to a different era; when companies truly cared about their clientele and worked diligently to earn industry reputation and customer respect. Without hesitation, I highly recommend American Home Water and Air for your A/C and water conditioning needs.
Gary R. Phoenix, AZ
Al S.
Al S.
6/13/2018
Amazing service. Came home to a dead ac unit. Called at 6 PM and the AC was repaired and running by 7:15 PM. Did not try to upsell me anything, the price was fair and the tech even took the time to explain how everything worked.
My units will need replacement soon and these guys will be at the top of my list for that.
Thank you!
Mary C.
Mary C.
01/07/2015 12:00:00 SA
After hemming and hawing over having a desperately-needed water system installed in my house for the past four years, I'm sooo glad that I didn't go with the super-expensive big name company (whose reviews, quite frankly, stank).     Before going with Big Name, decided on a whim one day to call AHW because of stellar Yelp reviews.  My call was promptly answered by none other than one of  the owners of the company, who surprised me by saying that he could swing by my house within the hour for a quick 15 min quote - nothing like the two hour, by appointment, only-if-your-husband-is-also-home kind of thing that I'd grown used to.   The price he quoted was literally 1/3 of the big name with the bad reviews company.  Still a significant expense, so I waited another four months before deciding to go ahead with it.  I called on Dec. 30, and they scheduled my install for the next day!   Even honored my original quote when they could have waited until after the first and hit me with a price increase.   Install was a little tricky, as I live in an older house and there's a bit of digging and extra plumbing involved.  However, job was done to perfection within hours by very courteous and professional installers.  My water now feels great and tastes amazing.   Here's the kicker: I had two different issues within the first week (one was truly a non-issue,  and one had to do with my irrigation line being affected by the outdoor digging/plumbing).  In each case, my call for help was received immediately and responded to, literally, within the hour.  Unheard of.   This is old-school service.  You will not regret giving these guys your business.  Great job AHW!!
James S.
James S.
May 1, 2020
The reviews led me to them and the service will have me coming back!

Routine check-up on my air conditioners for the house...someone told me it may get hot this summer. Some changes in ownership with a past company I used and needed to look for someone new. Set-up the appointment which went smoothly with a reasonable two hour window. Day of the appointment received a call from the scheduled tech Tomas, if he could come about a half hour earlier, which was nice and received the text confirmation he was on his way when I agreed.

When he got here he checked with me again what was needed and we went over what would be checked. He let me know on some rust on a motor, but nothing needed to be done at the moment, looked at my duct work and condensation drain parts in the attic which I had concern with as well as part of the inspection/check which turned out fine.

Afterwards Tomas made recommendations along with the questions I had on other work and let me know he would send me email quotes. The GREAT part is at no time did i fell any kind of pressure or upsell. I am sure we have all had that experience with some companies in the past where the check-up turns into a high pressure sales call...they suck. Tomas was patient with my questions and did not make me feel that he was done and on his way.

The experience will definitely have me coming back and I felt the price and service were definitely first rate. Thanks Tomas!
Kim D.
Kim D.
Nov 18, 2017
I was visiting a friend's house when Jordan came by to replace the filters on the RO system. I was impressed by how professional and neat he was. The filters were quickly changed and he have great instructions on how to purge the system. I was really impressed.
Suzy A.
Suzy A.
Jan 16, 2018
Excellent customer services. Very friendly and professional staff. We had water softener and water filtration system put into our new home and these guys has the best price in town and have the experience to back it up. System has been up and running for almost 3 months and we are happy with everything.
Adam W.
Adam W.
Jan 25, 2019
I had American Home and Water install a Patriot water softener. Tom came to my house and was a pleasure to deal with. He thoroughly explained the system and installation. The quote was very affordable. My job was scheduled fast. Gerardo and Higi were great. They did a professional job on the install and all the plumbing connections were integrated into the home very well. Definitely recommend them and I will be a returning customer for any future needs. Thanks guys.
Dan T.
Dan T.
Jul 31, 2019
My outside motor on my ac went out last year at the beginning of summer. They came out promptly and replaced it. I even spurge and got the bigger and better fit cause it would last me longer. *caugh* Apparently I had a slightly smaller motor, which caused my ac to stop working due to it being over worked. This year my ac went out with what seemed to be the same issue. Call them, but they were too busy. Arr... Fine. Called boldt havac (#2 on my Yelp list).. was advised that the new motor that was replaced last year had the bearing damaged. Um.. you sure it's not a loose wire, I just replaced the same motor last year with American home, sadly he was sure. My fan blade is off balance and caused the motor damage. May need to replace that too (quote still out on that) It cost me $150 less for the replacement of the motor this year during prime summertime. Ps from start to finish boldt was slightly quicker on the repair, and cheaper. Ac is now working. Too hot for a broken ac. Glad I was impatient.
Michael W.
Michael W.
Sep 3, 2018
Great price on new Trane AC unit, good install experience. Replaced air intake duct after noticing it wasn't sized properly. Serviced my older unit and replaced motor which I think might have it last another year or two.
Henry M.
Henry M.
Mar 20, 2019
Great company to work with! Brandon was our tech who came to our home who was friendly, professional, and most importantly- honest! They have set prices and don't try to up-sell you things you don't really need. My RO water system that came with the house needed service and filter changes. After a few years without service, I figured I would need everything replaced since I neglected it for so long. Brandon tested everything out and said we only needed some filters replaced! Easily saved me $$$ if I was dealing with a greedy company who would take my first born if they could. He even installed a last minute faucet upgrade that I thought of without hesitation! Great guy and outfit! Will call them up again!
Alex M.
Alex M.
10/26/2018
Tom came out within 1/2 hour. Diagnosed the problem. Angel came within a short period and installed a new water softener. Great product. Great service. Great value.
Jim G.
Jim G.
6/17/2020
I'm ashamed I haven't already left a review for this company, as I had them install an RO system/water softener 2 years ago and was extremely happy with the results.  Their plumbing was 100% copper and super clean.  I've done just enough copper work (I suck at it) to appreciate how professional theirs looks and how much skill that actually takes. (4/5 stars because 1 interaction never earns 5 from me)

I was so happy with their service, I had them install a second RO system upstairs a year later when it was time for my filter change and that was super smooth too.  Excellent water in master bathroom without having to do stairs in the middle of the night is underrated.  5/5 stars

A week ago, one of their people came out and did a FREE estimate on replacing a water heater with a tankless I'm considering when mine eventually goes (ie. some day, maybe soon maybe not soon). 5.5? stars

I called them at 10:20pm tonight because I realized I had a filter change appointment tomorrow double booked with a medical appointment, fully expecting to leave a voicemail and instead got an actual human.  What!?  It's 2020 and I got a human (albeit an answering service, I'm sure) at 10:20pm!?  

I don't rave about businesses often.  I've left plenty of positive reviews when merited, but few raving. (See every other review I've left.)  American Home Water & Air deserve a raving review.  Support them, they're living old school family business the way we all want to envision America.
Karen M.
Karen M.
09/07/2016 12:00:00 SA
This company installed our Soft Water and Reverse Osmosis systems in 2008.  The prices were very reasonable and the yearly service for filter replacement is as well.   The systems have been trouble free for 8 years.  Gerardo came out this year and for the first time found cracked canisters.  We selected the repair and he quickly and competently completed the work.   He was the ultimate professional and I would welcome him back for my service any time.  Thank you!
Bijal P.
Bijal P.
04/06/2021 12:00:00 SA
Better than expected outcome for water heater replacement.  Priced right and done correctly. Thanks,
Christopher H.
Christopher H.
12/31/2020
These guys did a great job. I was pretty disheartened after a competitor left me high-and-dry for a water softener and RO install, not even bothering to call to tell me he wouldn't be able to make the appointment. So, I called to see if they could squeeze me in at late notice. About an hour later, they had me booked for the following day!

Once on-site, they arrived in masks and were quick to get started. I was good to go in about two-hours.

I'll just add the majority of the players in this industry are a step above used-car salespeople, at least from what I experienced. These guys were total pros in comparison. Thanks!
Melissa B.
Melissa B.
03/10/2016 12:00:00 SA
We purchased our 1st home at the end of last year. We knew going into the summer we wanted to get both A/C units serviced before we get into the real heat soon. I found AHWA through Google and Yelp reviews and decided to give them a call. I spoke with Tom who was friendly and accommodating and was able to get us in next day. John called morning of to see a time that works best for us. My mother in law was here when tom arrived for service. She said he was on time and very friendly from the start. He cleaned and services both A/C units and was even kind enough to change out our filters upstairs for us! John called me when service was complete to go over everything and we ended up purchasing a package through them for our heater service in the fall. My mother in law can be hard to please and even she can't say enough good things about this company. It's hard to find GREAT customer service these days but AHWA has it figured out! We will def be using them in the future and recommend them to everyone!
Marcos G.
Marcos G.
Feb 10, 2018
Today I walked out to my garage to learn my water heater was leaking; I needed a replacement. I called several companies for estimates and American Home Water and Air was by far the best price ($230 to $530 less than the other companies!). I called AHWA back to make sure I was getting an accurate quote and Tom confirmed it was an accurate quote so I scheduled service.

Later the same day, Angel and Josh with AHWA arrived and removed the old water heater and installed the new one. They were polite, professional, and clean and they answered my questions. I was charged exactly what I was quoted with no surprise charges or up sells.

Thank you to the staff at AHWA for your honest straight forward approach.
Amber D.
Amber D.
10/08/2018 12:00:00 SA
We called AHWA when our water heater went out early this morning. I received a call back in under ten minutes after leaving my contact information on the website. The person I spoke to was knowledgeable about my water heater and was able to give me a fair and accurate estimate over the phone. Shortly after, I received a call from the technician giving me my three hour window. Junior, the technician arrived a few minutes early which was no problem. He worked quickly to replace our water heater and we are very satisfied with the results. If we ever have another issue with our water heater or ac we will definitely be giving them a call!
Doh K.
Doh K.
10/07/2016 12:00:00 SA
Called AHW for a quote on a water softner and they provided detailed estimate right over the phone.  I schedule installation and within a few days a technician came over and installed the system.  Kudos to Gerado who went over the salt-based softner system and did an exceptional job installing.  Very satisfied with service and product.  Thanks.
Kortney D.
Kortney D.
06/09/2017 12:00:00 SA
One of the best customer service experiences ever, our expectations throughout the entire process was exceeded in every way. Let me explain...Our AC was on the fritz and would not cool our home lower than 85 degrees; the living room alone was 91 degrees! Needless to say in this valley heat, this is unacceptable. After doing some research and reading all the 5 star reviews for American Home Water & Air, we made the call.

A pleasant, up-beat voice answered the phone and was helpful in answering all my questions. Unfortunately though, after checking with her supervisor, they were not taking any more AC calls for the day. She promised to call me back later to make an appointment for the following day. A couple hours later, Brad (AC technician) called and said he could be at our house in 20 minutes. Brad arrived on time in a branded van and clean uniform. Ten minutes later, Brad explained what the problem was and made the fix (he also explained why our living room and master bedroom were so much hotter than the rest of the home and suggested a fix for that in the future). Furthermore, he gave specific instructions to leave the unit off overnight and turn it on in the morning, if it didn't work he would send someone out to re-diagnose the problem.  

We spent the night at a friend's house and followed Brad's instructions the next morning. The AC still was not working properly. We called Brad, and although he was booked solid that day, he sent another technician in his place. Stan called ahead of time and arrived early; he too was quick to diagnose the problem. Stan stated he could pick up the part and have it installed within two hours. Again, he was ahead of schedule and returned with the part, installed, and AC working within an hour and a half. The pricing was reasonable and he said they would apply the amount we paid to fix the problem to a new system if needed within the year.

The best part of this interaction was the people. We felt they were honest, transparent, and straight forward. They did not try and sell us anything we didn't need or use high pressure tactics. They simply provided the facts and our options. When we need to replace our AC unit we will call on American Home Water & Air.
Nancy P.
Nancy P.
Jul 3, 2018
Had used this company before for our water softener
and RO system and were very happy. So when our
AC started acting up, we called them. Bill came to check it out. He seemed so honest and knowledgeable!
Our 22 year old system was on its last leg so we had
them put in a new Trane. We were so impressed with the
quality of work by Mack, Jeff, Jason and Nick!! They worked fast but efficiently and did a great job of cleaning up too! Once again we can enjoy a cool house!
Thank you AHWA!!
Kirk M.
Kirk M.
Jul 28, 2017
The whole process of working with American Home Water & Air was great! Scheduling was fast and friendly. My serviceman, Stan, called when he was supposed to, gave a window he stuck to, and worked fast. Very happy overall!

The only reason this didn't get 5 stars was due to the overall scheduling strategy. I wasn't given a service window until the morning of, meaning I had to leave the day completely open. Very difficult for working folks that have to coordinate calls, meetings, etc.
Karen W.
Karen W.
Jun 23, 2021
I would like to give 100+ stars to AHWA, because our AC unit stopped working and it was 100+ degrees outside! With indoor temps steadily approaching outdoor temps (Seriously I don't know how people lived in AZ before AC was invented) and it being late in the evening our options were limited.

We got our water softener from AHWA and it was a smooth and easy process. The water softener is a few years old and still working great. I remembered them from this previous experience and knew they also worked on AC units. The website states Because emergencies don't just happen during business hours, we're available for 24-hour Air conditioning repair. Give us a call, no matter the time of day or night, and we'll schedule a technician for you as soon as possible. YES!

I called the number on the website and was soon on the phone with a customer service agent. We were then connected with the on call repair person Joe. After a few questions about our AC problem he said he'd be there within 1-3 hours. I got text notifications on when he was heading out and there's also a link to click on so you can track how close your repair person is to your house. I thought that was a nice little perk that comes with their service.

The repair was luckily a fairly straightforward fix. About an hour or so later we had cold air again! It was running a nice n' frosty 58 degrees right from the vent when we tested it with a thermometer out of curiosity. Our AC unit is running fantastic now by replacing a part and adding refrigerant.

As for Covid precautions, I appreciated that our AC repair person wore a mask and used proper social distancing. The service is as professional as it gets.

Many thanks and much gratitude for this valuable 24/7 service! I'm so glad that American Home Water and Air is there for you no matter what time or day it is.
Ed S.
Ed S.
7/15/2019
I'd like to give a shout out to the crew at American Home Water and Air.  I was having a issue with A/C in my home not cooling down my house in the afternoon.  I called around 7:20 AM and a lady answered the phone.  I told her my problem and she put me on hold for about 30 seconds.  She came back on she said that a technician named Rocky would give me a call in about 30 minutes to set up an approximate time he could come by.  Sure enough he did...he said hie first two calls did not answer their phones so he could come by now.  He showed up...diagnosed the problem...told me what it was and gave me a price. I said go ahead and fix it.  Little while later my A/C was working GREAT!  Very polite!  Thank You Rocky!
Christy C.
Christy C.
Jan 15, 2021
AHAW installed a water softener for me a few years ago. When i had an issue with my HVAC, installed by someone else, I called AHAW to fix. They were quick, fixed my unit (capacitor) inexpensively and offered their 2x a year maintenance service that was going to save me on the current repair and future repairs while making sure my system gets all the attention it needs going forward. They are making it cheap and easy for my unit to last a long time.
Anne-Marie O.
Anne-Marie O.
Jul 9, 2018
Came home from vacation to a 87 degree house. Contacted AHW&A via Yelp and received a response within 30 minutes from Alex. Erik arrived a few hours later and glorious cooled air was flowing again minutes later. Thank you again Alex & Erik!!
Ian K.
Ian K.
12/23/2017
I woke up this morning with no heat in my house.  I got online and searched for a good HVAC company.  American Home Water and Air came up multiple times as a highly rated company.  The reviews were correct!  I called to schedule an appointment, and a few hours later a tech was at my house.  Mike was the tech that showed up and he was so nice.  He went up on the roof, and diagnosed the problem quickly.  He came down and showed me what the problem was.  I liked that he took the time to prove to me I had a broken part, and that he wasn't just going to throw parts at the unit to charge me more.  Shortly after that the issue was resolved, and I have heat again.  I will strongly recommend this company to anyone who asks for a good HVAC company, and I will use them again in the future.
Denise N.
Denise N.
04/11/2019 12:00:00 SA
Awesome service and very reasonable! Our water softener needed repair, and they called with the time frame. Jose showed up on time, and changed the part that was cracked. They could have said we needed a new softener; so thankful for the wonderful customer service and honest and quick repair! Will be calling them in the future, and so glad to have found them!
Michael M.
Michael M.
Jul 25, 2021
I asked for a quote for an non-emergency HVAC issue on Yelp on Tuesday night. American responded Wednesday morning and scheduled an examination/estimate for Thursday between 1-5. The technician, George, arrived around 1:30. He was very pilot, identified the issue immediately (an issue a tech sent by my home warranty missed completely), and resolved the problem within an hour. American's fee was on the high side, but you get what you pay for. Very satisfied with their responsiveness, professionalism and customer service.
Raymond V.
Raymond V.
Jul 5, 2018
Customer service was great! The ac technician went out of his way to make sure we had original parts replaced in our unit to keep everything running top notch.
Amy R.
Amy R.
4/19/2021
First let me say that the work they did was great. The gentlemen that came they were great too. Their truck did break down and they didn't call us until the day of our appointment and they needed to switch it which was not a big deal. The reason for the one star is we have been customers of theirs since we moved to Arizona.  We referred my mother we have had the water system put in both of our homes we've had them out to do our vents and we have them out to do the filters every year when   I called to schedule my appointment and I had a super friendly girl and she gave us a 5% discount for being good customers. When my mom called to schedule her appointment she asked about the discount and the girl said no. I called to explain the situation and the girl checked with the manager and they still said no. But the girl did say that they give senior citizen discounts. So I said well my mom is a senior citizen. And she said OK let me go check.  After she just got done telling me the breath before that they give senior citizen discounts.She came back and said sorry discounts are on equipment only. Now all of this wouldn't of been such a big deal except for I had referred my mom  for the cleaning explaining to her about the discount. We could've used another company that's for sure but we like to give people our business that we trust. Well no longer will they be getting my business. And I will not refer, not one single person , to them. What a major disappointment this is turned out to be because I really thought this was like a company.
Peg D.
Peg D.
Mar 2, 2020
Just wanted t acknowledge this company for the quick response to our problem and thank Higi, our technician a job well done.
Robert H.
Robert H.
Sep 9, 2015
I came back to Phoenix a bit early this year to 104 degree weather and found one of my heat pumps wasn't pumping any heat out of our place! I called up on Labor day and got an owner on the phone. He asked if it was an emergency and offered to have somebody come out but I decided it could wait a day. The next day a friendly tech came out and found we were low on coolant which caused the unit to freeze up (literally). Our heat pumps are 26 years old and it would have been a perfect time for a scammer to hit us up for a new system but these guys are honest. The tech said we could get another year or two out of our units. He defrosted the unit, added some coolant and gave us a very reasonable bill. Even took a look at the 2nd heat pump and topped it off for free. Super service saved me a pile of cash - and when I mentioned Yelp I even got a discount. Thanks guys!
Bob F.
Bob F.
Jun 10, 2017
I had reverse osmosis and water softener installed May of 2017. The also had to weld a water loop. Fidel and Gerardo were very professional and the results were excellently installed.
They were nest and efficient. They also explained well how to use the products.
Highly recommend.
Bob F
Anne-Marie O.
Anne-Marie O.
07/09/2018 12:00:00 SA
Came home from vacation to a 87 degree house. Contacted AHW&A via Yelp and received a response within 30 minutes from Alex. Erik arrived a few hours later and glorious cooled air was flowing again minutes later. Thank you again Alex & Erik!!
Susan D.
Susan D.
Nov 25, 2018
This company is top notch! We had them install our water softener and reverse osmosis system. They were great to work with and excellent pricing. We would highly recommend this company.
Don W.
Don W.
Apr 11, 2017
This is a little late, but I thought I had already left a review. Last summer I called and spoke to Tom on a Saturday trying to get a quote for a water softener. He came out the next day and gave me a quote, which was much cheaper than the other two quotes I had already gotten. What I liked about Tom was he showed me the options and didn't try to sell me anything. The work his guys did was very professional and we are very happy with the product. We even had them replace the RO system. I would highly recommend them!
Venus V.
Venus V.
7/25/2015
It's never fun having to replace an air conditioning system. You're hot and uncomfortable and have to scramble to make a quick decision about something very expensive and uncertain. You probably don't have a go-to company since you only do this every 10-20 years!  So you jump on Yelp, pick a highly reviewed and rated company and cross your fingers.
Wow, am I glad I chose AHWA!  Brad was at my door same day (actually within a few hours) and did something I thought was remarkable.  He was able to rig our system to run constantly so we could be comfortable right away.  Expensive, yes. Temporary, yes.  But he said at least it would buy us a few days to decide whether to repair our system (20 yr old condenser, 10 yr old air handler) or replace it, and to decide on a company to use.  He quoted me on our options, gave me all the reasons why we should use AHWA, smiled and said I hope we'll be able to work with you.  No hard sell, no predatory tactics, no taking advantage of our situation to force us into a quick decision.  Right there you know you have a company that is confident in its products, prices, and workmanship.  
So we decided to replace and within less than a week's time, Luis and crew did a one day install on a new unit.  They were on time and respectful of our family and pet (who was kinda freaked out about 3 strangers hauling big objects in and out of our house!)  They also worked very cleanly, putting down plastic to catch all debris.  Brad showed up midday to ensure everything was on track. He explained that there was some extra work and material needed as the previous install was not the most efficient.  No upcharge, no excuses, just Don't worry, we'll make it right for you.  That's what we do.  Sigh of relief.  
After all was said and done, and we were cool once again, I noticed some ceiling drywall cracking.  Brad came out, took a look, and said Yes, it sometimes happens when guys carrying heavy equipment walk on old beams.  He called the owner, who promptly called me back and sent someone to fix it.  Better than it was before.  
This is getting long so I'll wrap by stating the obvious...THIS IS A TERRIFIC COMPANY THAT PROVIDES GREAT SERVICE AT A FAIR PRICE!  Look no further.
Rachel T.
Rachel T.
7/16/2015
This is my second 5-star review for this company in a week!  After the great work they did replacing my water heater, I had them come out for an AC tune up.  Brad came out yesterday morning and walked me through his entire tune up process.  He educated me on several small things I could do myself to ensure my unit stayed up-to-speed and gave me a few options for how to enhance and improve my system.  He was honest, thorough and professional, and I will definitely be using him and AHWA again!
Nick N.
Nick N.
09/07/2022 12:00:00 SA
I had noticed a unusual noise coming from the main air return (we have 2 returns). This noise could not be heard in the 2nd return and could faintly be heard in the attic where the blower was. Tim spent about 1.5 hours in our attic between 12:30 pm and 2:00 pm in Phoenix AZ. Tim heard the noise but could not localize what was causing it. He checked the motor and it's bearings and they were fine. He also checked each blade on the fan and none were loose. He showed me a video of the fan and shaft spinning with no wobble or out of balance issues. Tim assured me the noise was not something terminal which was my biggest concern. We agreed I should monitor the issue and if no changes bring this up when they do the annual service when things cool off. After we moved in to our home we had a 2 zone cooling system put in as a single zone did not do the proper heating and cooling for both floors. We discussed our cooling challenges and possible back pressure issues with the 2 zones. Tim suggested that installing a Honeywell device to address back pressure might not resolve the noise issue but would assure that the motor would not be harmed by 2 much back pressure decreasing it's life. The cost of Tim's services was $80.00 the diagnosis fee which I thought was extremely reasonable and is why I use AHWA.
Matt C.
Matt C.
04/10/2015 12:00:00 SA
I called American Home Water and spoke to Tom about replacing a leaking water heater. After a very short conversation Tom knew exactly what I needed and set up a replacement that same day! AWESOME.

A couple of hours later Fidel came to the door to set up my new hot water heater. After asking Fidel some feeling out questions (not that I know what I'm talking about, but I know enough) I had a solid confidence in his knowledge to do this simple task.

After watching him go I soon realized that this guy is a pro, and I am sweating bullets about how close I was to doing, scratch that, trying this myself. Swapping out a gas hot water heater is no simple task. Forget what youtube tells you. He soldered in new lines, replaced the valve, everything was included, and Fidel could not have been nicer. He answered all of my questions as I hovered over him and watched.

I like to do projects around the house myself, but some things are better left to the pros. As I said, I am counting my stars (and saved dollars) that I didn't start that project on my own.

THANK YOU Fidel,

Good luck with your girls!

And thank you American Home Water
Alex V.
Alex V.
Apr 1, 2022
On 4/1/2022 Xavier Tobin came out to perform a spring Maintenance checkup. As with the first time, I was very impressed with his professionalism and positive attitude. He walked me through what he would be doing and went ahead and changed the air filter without hesitation. He was very personable and great to talk to! I really appreciated the level of detail he provided to me in addition to images via email. In addition, I like to give kudos to office staff Jen, and Kelly for coordinating and communicating the time and dates. Love doing business with American Home Water & Air as they make it a seamless process to do business with.
Elaina C.
Elaina C.
Jul 4, 2023
Called during 4th of July and their technician Trey came out quickly and helped fix the ac unit. He was quick and very efficient with his work. Made sure there were no other issues.
Glen R.
Glen R.
Mar 29, 2022
Great work replacing my PRV valve Gerardo and Omar! Thank you. Fast, professional service.
John L.
John L.
4/19/2016
After 15+ years of having the same water heater, it finally had a leakage and I immediately called American Home Water and Air. I was referred by a client of mine to call this company and I'm glad I saved the phone number. Their service was superb, very fast and friendly.  After talking to a gentlemen over the phone for 15 mins, I was able to set up an appointment for the very next day to be installed. I was followed up by Geraldo who came on time and was very professional. Not only was he informative about the product being installed, but he was very quick and friendly. He was literally in and out by an hour. I cannot speak behalf on the price because I did not call around to ask for prices, that was how confident I was with this company. Overall, I would definitely do business with this company again and would recommend them to any friends or family. Excellent service!
Andrea B.
Andrea B.
May 3, 2019
We got a water softener and an RO system form these guys and they were as professional as it gets. Reasonably priced and incredible work.
Zera Z.
Zera Z.
Sep 21, 2016
I called in one day at noon time to request installation to be the same day, and they made it. The water taste much better with RO system.

After read the news of Chromium-6 contamination which can cause cancer, and it cannot filtered by carbon based filter or other basic water filter, I did not wait for a minute to find a local supplier for RO system. Online price for RO system sometimes better, but the time and effort to put the system on by myself does not sounds a good idea for me, especially i want to make sure it installed appropriately.

Service was good and quick provided by Angel, price was very reasonable. I have introduced this company to my friends.
Debbie E.
Debbie E.
6/19/2019
The service that Jordan provided on 6/14/19 was exceptional. He was thoroughly meticulous in not just changing the filters, but cleaning and explaining it all to me. I was impressed with the care he took to do such a great job. He wasn't in a hurry and was patient. In the past we've changed the filters ourselves, but after watching and listening to him I would have to say that the service was well worth the money. We'd been doing it wrong all this time too! Yipes!
Gabriela B.
Gabriela B.
05/09/2018 12:00:00 SA
My home warranty denied the claim for my water heater because the tank was leaking and it was not covered. After calling several vendors about a a new water heater, I decided to go with American Home Water & Air because they answered their phone, and Tom Atkinson, one of the owners, came out personally to gave me a quote better than others. I told him I remember the sign for AHW while driving on I-17, just before Bell rd.  Higi, the installer showed up on time, and left the place clean and tidy.
I highly recommend them for any of your water heater needs.
Tony W.
Tony W.
9/15/2022
We had American home water and air out to our house twice within two weeks for separate situations and I cannot remember the first technicians name but Leo was our second technician. Both of our unrelated situations were air condition emergency situations, and both times they we're here within just a few hours, these guys were totally professional knew exactly what they were looking for and immediately fix the problems, also there price point was amazing in both instances, we will call them every time if or when we ever have another situation.

THANK YOU ALL!!
Sharon S.
Sharon S.
06/05/2015 12:00:00 SA
We wanted to install a water softening as well as a RO system in our home. Jose came out and inspected our property and gave us a very reasonable quote. We took a week or so to decide and called him a few times with follow up questions. He took the time to answer all questions professionally and patiently.

Fidel and Lui came out to do our install - they were very polite and great at making me feel confident in their skills. They did a fantastic job walking us through the install at the end and answered all our questions.

We had some gurgling noises in the upstairs sink the night of the install, and Jose came out to diagnose the problem. He also followed up with us to see whether the problem was fixed, and it looks like it has been.  

Good job guys! I am very impressed with the level of customer service from American Home Water & Air.
Sunni W.
Sunni W.
01/08/2022 12:00:00 SA
My 22 year old water heater took stopped working the week of Christmas. I contacted AHW&A via Yelp message & phone the next day, and they cane ASAP with very competitive prices for new water heater and install, plus removal of old water heater. 10 days later I called after hours, as my new water heater was again not producing hot water. A tech and his apprentice were out first thing the next morning, and fixed the issue. I will say, their after hours answering service could use better customer service skills (they were very rude), but understand they are a 3rd party hired by AHW&A and have nothing to do with them. Overall, very happy with responsiveness, competitive pricing, and level of service from AHW&A.
Matt G.
Matt G.
3/26/2018
Same day service, excellent installation, friendly and professional. Thanks Higi!

Called in the morning and water heater was installed that afternoon. Had a water heater that was installed less than 3 years ago under a home warranty by another company. It was leaking and still under warranty.  

The previous company that installed it said I would have to go through the home warranty to get it repaired.  The home warranty came when we purchased the house and we did not renew it.  I've had home warranties twice now, and they are not worth the money.  They either come out and bandage stuff to keep it limping along, or replace it with low quality equipment.  The cost the company wanted to come out and look their water heater and possibly fix was almost as much as the replacement by American Home Water and Air.
Ronald K.
Ronald K.
10/05/2016 12:00:00 SA
I called AHWA because I stopped getting cold air out of my A/C. YUK! The person who answered the phone was very nice and easy to talk with. She made an appointment for me at a time that fit my schedule. As promised, Stan (the super cool tech) called me on the day of my appointment to coordinate exactly when he would appear. Stan arrived at my home as promised. Stan was knowledgeable and also easy to talk with. Stan immediately found the problem: someone had disconnected my unit for me (Gee, thanks?). Stan quickly and expertly put everything back together and, once again, I have cold air. Stan was impressive because he could have taken advantage of me and said my problem was more complicated than hooking my unit up and then up-charged me for things that I did not need. I am forever impressed when I find HONEST people and HONEST companies! Stan and AHWA are HONEST and professional. Thank you Yelp reviewers for pointing me in their direction. WOW! By the way, Stan stayed as long as it took to answer all of my air conditioning questions, including some questions about in-door operation efficiency. Stan is all about CUSTOMER SERVICE. I definitely felt like he cared about me and wanted to do whatever it took to provide the best possible service. Even more impressive: Stan did not ask me to write a YELP review. After this awesome experience, I wanted to share another positive story to the many, many positive reviews that are already written here. AHWA is for real. When you need repairs, a new unit, etc, this is the company to call!
L P.
L P.
Apr 10, 2016
Well, like many of you I scoured Yelp before I finally settled on American Home Water and Air. The reviews were just too good not to. I called and made an appointment. Then things go awry from there. Being a diligent personality, I called the day before to confirm the appointment. What appointment they say. Are you kidding me?!?!? I made the appointment w/ my tenant who took the day off to be home. This was no bueno! I was in a HUGE bind! Upset I made it clear that this was unacceptable. 5 minutes later I received a call from the head coordinator. Apologetic, she told me that they were going to make it right. They made some adjustments to their schedule and made sure Brad would be out at the time that was originally promised. Whew!

Fast forward. Brad arrived at the rental property. He thoroughly inspected the AC as I requested. He called me to give a full detailed report about my unit. He was professional, competent, and very courteous. Brad also apologized about the inconvenience about the appointment mix-up. Because of this, he went ahead and cleaned and serviced the unit beyond what the standard AC inspection included. Really? Wow!

On top of that, my tenant was pleasantly surprised about the thoroughness Brad exhibited during the AC inspection. She said it was clear that he knew what he was doing and it was important that he inspected every aspect of the unit thoroughly.

If you are looking for an honest AC company - look no farther! This company is top notch! Not only professional and competent they have loads of integrity that nowadays are hard to find in any company. Thank you AHWA and Brad! I look forward to continued business w/ you!
m s.
m s.
5/26/2020
Our air stopped working on a Sunday afternoon and I called this company. Repairman was there in 30 minutes and fixed in another 30 minutes
Awesome
Abir D.
Abir D.
Dec 17, 2020
Pretty prompt in service. Was at home within 2hrs or so. Was wearing mask gloves and shoe cover. However the mask was sliding off. I would recommend provide a mask for them so that they stay safe and the customers as well. Explained very well what was the issue and what he had to do. However, he didn't inform me before he started the work. He forgot to do it he mentioned. He made sure the AC is working fine before leaving. Overall good experience will definitely recommend them.
Tracey S.
Tracey S.
07/05/2019 12:00:00 SA
I am SO glad I went with American Home and Water for my AC replacement. The workers were there on time and communicative. I had purchased a smart thermostat but it hadn't arrived when my AC was being installed. They volunteered to come back and install it for me the next week when it came. Great customer service!
M W.
M W.
01/12/2013 12:00:00 SA
Called at 10am on a Saturday, had a new water heater by 1pm.  The installer, Johnny, was super friendly and did a great job. Very pleased!
Russell T.
Russell T.
06/05/2018 12:00:00 SA
Let's be honest, nobody wants to spend money on their AC system. We just want it to work, and to never fail us, especially not during a Phoenix summer. And, when we really need an AC repairman, it feels a bit like shopping for a good used car salesman--just feels like you're about to get swindled.  Based on Yelp and Angie's List reviews, I called American Home Water and Air, held my breath, and hoped for the best.  I was very pleasantly surprised.  Justin was on time, very efficient, and earned my trust.  He diagnosed the problem, didn't give me the runaround, didn't high-pressure sell me on stuff I didn't need, and even took the time to listen to me gripe about other issues I've had with my system that he knew I wasn't interested in fixing right now.  And, generally speaking, I was also pleasantly surprised that even during 106-degree summer day I was able to get an appointment in under 24 hours.
Mary B.
Mary B.
2/21/2015
I do a lot of research before making purchases so I have reviewed the best type of water softener to buy as well as companies for 2 months prior to settling on American Home Water as one company to contact and knowing I wanted a Clack or Fleck unit.

Tom called me after i sent a message from their website and gave me information on the units and a quote.  He was very pleasant and low-key in his approach.  He seemed proud of the service his company provided.

I spoke with 2 other companies as well but they immediately went into sales pitches and pushed hard to come out including 'I can be there in 20 minutes' from one guy.  One company pulls the 'best components' from various manufacturer's to build a unit.  That concerned me on how the warranty would work if not from a reputable company.  The prices for the unit & installation was $400-$600 more as well.  So we decided on AHW.

Gerardo called me just before 8am on the installation date and confirmed where we were located.  Since we are in Queen Creek it would take almost 1 1/2 hours to get to our place and he was right on time.  He was friendly, professional and efficient.  He set up the unit and explained how it worked as well as when to add salt, etc.

He asked me how I heard about the company and when I explained I found them on Yelp he told me that Yelp members get a discount so our bill was even less than what I was quoted!  

It is great to know you can still find companies like AHW out there.  Good service that they are proud of and they do air conditioning as well so I'll keep them on my list!

Thanks Tom & AHW!!
David B.
David B.
Jan 28, 2017
Found these guys on Yelp. Called and spoke with friendly owner. The other owner came out the same day to give us an estimate. He was not a salesman, but super knowledgeable and shot it to us straight. They installed the next day! Fidel and Junior, the installers, were super professional, fast, and friendly. They walked us through the system after the install.

Overall, I would highly recommend. Great experience.
Aaron G.
Aaron G.
04/10/2017 12:00:00 SA
There is a reason it's five stars so rest assured when choosing this company.  From start to finish the process of getting my home a water softener was smooth as silk.  Jose was the guy who came to my house and took care of business and answered all of my questions handily and did a great job.  Great company and will recommend to friends/family with confidence.
Spencer A.
Spencer A.
02/12/2015 12:00:00 SA
I walked into their showroom and was greeted by a very gracious pair of receptionists who explained quite a bit about water softeners to me.  Then I was met by Tom, who did a great job at answering the questions I had developed while chatting with the receptionists.  Then the next day before 8am, I was visited by Gerardo to come out and do a very professional installation and gave me the basic instructions and warranty info.  The unit is more or less maintenance-free, except for the salt.  One of my best experiences purchasing a major appliance for my home.  Thank you!
M. B.
M. B.
9/29/2014
The water heater in the house I'm renting started leaking so my landlord's contractor set everything up with them to install a new one. They called me within an hour to set up a time, were very flexible with my schedule, and even called a few hours later to remind me/confirm. We scheduled for 4:30 and Angel was waiting out front when I arrived at 4:27...not just on time, but early and waiting! :) He was very friendly and polite and got everything installed fairly quickly. Would recommend.
Mark B.
Mark B.
Sep 3, 2020
No follow through. A tech showed up to provide a quote for a new AC....which is completely unnecessary . Even the tech was confused so there is lots of confusion between front office and the person actually coming to your home. A honest person wouldn't have even given a quote for a new unit...they would have said you don't need it. I got lots of hmmm and ahhh's by him. I followed up with Yelp (messages) explaining this and NO RESPONSE. This speaks to your business model.
Frederick V.
Frederick V.
Aug 15, 2022
Needed an RO water filter installed. Their rates are highly competitive and the service is top notch. I definitely recommend this business.
Tia T.
Tia T.
03/07/2017 12:00:00 SA
Excellent experience from beginning to end.  There was no pressure during the consultation.  The consultation was very informative.  There was no up selling. I researched the information that was given to me and found it to be spot on.  Honesty in this industry is hard to come by.  The installation was very quick and clean.  Angel and his partner (so sorry, I can't remember his name at the moment) were professional and courteous through the whole process.   Would recommend them 1000 times over.  I am a super satisfied customer.  Thanks guys.
Todd C.
Todd C.
6/14/2021
I sent a request for their services and they replied that they didn't have that time available. I didn't ask for a specific time and let them know that and they never replied back. Guess they have too much business so if you are looking for an AC company, I would maybe try elsewhere.  They did respond quickly though so i'll give them a lukewarm 3 star rating.
Mary C.
Mary C.
Feb 28, 2016
My husband looked at 2 other water systems before finding this one on Yelp. He worked with Tom the owner who helped him understand which products would work best for us. We purchased The Patriot system along with the Reverse Osmosis system system for our kitchen sink and refrigerator water. This system was the best price of all the ones we looked at. Daniel and Gerardo did the installation. They were very professional, friendly and efficient. We are very pleased with the system so far.
Robert W.
Robert W.
7/21/2022
I didn't notice until I went to leave 5 stars this company is full of 5 star reviews and inI my humble opinion they're well deserved.  Darrell is the man also great guy great attitude.
Mike C.
Mike C.
Mar 24, 2022
They originally installed both my units 4 years ago. They did a great job, had them back out recently for a tune up and the tech was very nice, I signed up for the 2-visit yearly plan which was a great deal. The tech noticed our thermostat they installed wasn't functioning properly and they replaced it.
Nora V.
Nora V.
Feb 24, 2017
My hot water heater died outside of it's warranty. SHOCKER! I had some appointments to get to. So I left my Yelp in my hubs hands to get some quotes in addition to the one I had already requested. He called American Home Water & Air because they fixed the AC's this last summer. They were $200 less then the quote we had gotten & could be out in less than 2 hours. The techs name was Angel & he was on it & out in an hour. The hot water heater came with the usual 5 year warranty & is up & running. So I would happily recommend American Home Water & Air for both Water & Air.
Svetlana F.
Svetlana F.
08/09/2018 12:00:00 SA
Fantastic Service. Drew was a great technician. Didn't upsell, gave good advice and spent nearly 2 hours getting 2 very old AC units working as best they could for the rest of the summer.
Julie K.
Julie K.
03/12/2022 12:00:00 SA
They came out and replaced a water softener and then on the same day they replaced a water heater which I was very thankful for. That was last year and this year they came out and changed the filter to the water softener. I really like this company they are reliable and very reasonable in cost. The guy that came to my house is very professional and knowledgeable, and I appreciate that.
brad s.
brad s.
10/04/2021 12:00:00 SA
I called because our water softener was continually draining and they were able to come out the same day. Higi showed up and was very knowledgeable, friendly and got the job done right away. Thank you!
Bijal P.
Bijal P.
Apr 6, 2021
Better than expected outcome for water heater replacement. Priced right and done correctly. Thanks,
Jared V.
Jared V.
Dec 31, 2017
Needed a new RO system and gave these fellas a call to get an estimate. Figured it's the least I could do driving right by on the I-17 twice a day every day for most of my life.

Can't speak highly enough of my experience with them. Honest and up front pricing, with extremely courteous installation technicians make this team a winner in my book. You can be assured they go above and beyond to earn their 5 star Yelp rating, which is well deserved!

Was thrilled to find out they also service water heaters, softeners, and HVAC units. I know who to call next time I need service in any of those areas!

Thanks so much American Home Water and Air!
Rob H.
Rob H.
Mar 5, 2016
What can I say. They were great, from the first contact to the finished product. I reached out to Brad for an inspection of an AC unit for a home we were thinking of buying. He came right over and inspected the system and gave us an honest answer. We ended up buying the home and had his team replace the entire heating and cooling system. I was on a tight schedule and Brad was able to schedule around it. The day of the install arrived and his team was on time if not a little early. Extremely rare with a lot of companies. Daniel, Mario, and Darrin did an excellent job. Extremely professional and honest. They cleaned up the entire mess from the install. I couldn't even tell they were here. They also kept me informed throughout the day. I will not go anywhere else for all my heating and cooling needs. Great guys and company.
Bridget S.
Bridget S.
Oct 24, 2019
Way cheaper than any one else when it comes to water heaters. I noticed a slight leak in the hose about 6 months after installation, called in the morning and they replaced the hose by the afternoon. A great company with great employees!
Melissa T.
Melissa T.
1/26/2018
I would highly recommend American Home Water! We recently had The President water softener (which has a 10 yr warranty) and the RO system installed. They had to run the line from our main to loop the whole house, which includes our pool now. Our initial consultation lasted less than 15 min, in which we were informed of all soft water options and RO systems, no pressure at all...we were sold on not only the prices, but the water softeners were specifically made in AZ for AZ hard water! Our timing was great, as we got installed next day! Installers were very professional, cleaned up, explained everything, they were gone in less than 2 1/2 hours...we are extremely pleased. American Home Water will even remind us in a year that the filter in the RO system needs to be changed! You can't go wrong with this company...don't wait another day,  call them, they won't disappoint you!
Tor T.
Tor T.
07/03/2020 12:00:00 SA
I shopped around before going with this place and really glad I did.

When my AC went out and needed replaced I really didn't know what to expect since I'm a first time home owner. My introduction to shopping for a AC started with a very cringey experience with getting a quote and sales pitch from Parker & Sons. Dealing with them felt like trying to buy a new car from a bunch of charlatans trying to be flashy and rip you off with nonsense graphs, overpriced estimates but with tons of discounts to try and make you feel like you're saving money and totally wasting my time with more flashy sales pitch talking without actually every being informative. I could tell that company spent way too much on their advertising and knew all the tricks to fool people into overspending. This happened a few times shopping around for sure.

When i got an estimate from here it was definitely no nonsense and straight to the point. It was informative, no flashyness and no wasting my time with complicated sales pitches, I was so used to sales pitches that I actually called in to see if 'that was it?'. I haven't done my research but it definitely felt like a family business instead of a chain corporate machine that I was getting tired of dealing with. They were also incredibly affordable, everything in the estimate was laid out simply, i called a few times to ask questions because I actually was expecting i needed to request specially for things like a thermostat and grill, something everywhere else used these as add ons. I was corrected that these are all things included in every estimate no matter what and was still surprised by the price not changing because of it.

Anyways that was a really positive experience. They got me on schedule in 2 days for a new AC unit, didn't even request a deposit, and had it all done in about 6 hours. Even scheduling was easy, lady just took my number told me a time and we hung up, my brain was so used to having to over complicate things because all these other businesses kinda had me on the defense haha.

So yeah, i recommend =)
Dustin H.
Dustin H.
Jun 17, 2017
Great company and great service. I got four quotes to replace my heart pump AC and they were the lowest by over a thousand dollars from the highest. I got a trane and it is amazing. Highly recommended company.
Shane M.
Shane M.
Jun 23, 2018
Just had a water softener installed. The guys where on time and courteous. There workmanship was amazing you don't see trades take that kind of pride in there work anymore. You can tell that this comes from training and rules that the company implements. They respected my house and cleaned up everything. I would use them again and would refer them to a friend. The techs junior and Brandon where great.
Krysta R.
Krysta R.
4/15/2019
Called for service, told me my job was too big and because I am not a VIP they can't help me. They were not rude or unkind during our communication and my request for service was within the next 30 days, not emergently . They may have other polices for emergent jobs.

The owner commenting that my review reflects my feelings being hurt is silly. My experience was a 1, that is all.
Annie B.
Annie B.
12/03/2014 12:00:00 SA
We found A leak in the morning after our new dishwasher had been installed by someone else. I called in the morning and they were here in about 30 minutes. Gerardo is the best. He cleaned so well my floor even looked better than it had prior to him fixing the leaks and servicing our product.
Kelly G.
Kelly G.
Jul 12, 2018
Great company with great prices! Higi installed a new water heater for us. We are very happy with the service and would call them again.
Ann A.
Ann A.
4/19/2023
STAY AWAY!!!!! THEY FLOODED MY KITCHEN AND DID NOT TAKE RESPONSIBILITY!!

Their tech Jorge Mora tried to troubleshoot a faucet hookup. Our issue was low water pressure with an electrical faucet. After he left, then faucet massively leaked. I was not home when it happened and my kitchen flooded.

Field supervisor Fidel Sanchez came promptly, took several pictures, told me they did not cause the leak and they could not work on it.

Our custom cabinets under and on both sides of the sink are soaked. Water got below the cabinets so to avoid mold issues we are going to need to tear out 5-year old custom cabinets. Our wood floor is soaked, warped, and the varnish is destroyed.

I spoke with their headquarters and they are loyal to the first tech Jorge Mora who said he did not touch the area that is leaking.

BEFORE AMERICAN HOME WATER & AIR: the water pressure of my kitchen faucet was low.

AFTER AMERICAN HOME WATER & AIR: my kitchen faucet has a massive and active leak. My kitchen flooded. My wood floors are destroyed. My custom cabinets are ruined and need to be completely replaced.

After the appointment with Fidel, I called the American Home & Water HQ one more time to give them the chance to do the right thing. They did not do that. The issue here is about more than incompetent field reps.

STAY AWAY!!!

For fun, Jorge Mora's brilliant recommendation to fix my kitchen sink faucet water pressure was to replace the GFI outlet under my sink with a normal outlet. If anyone reading this review knows anything about electricity and water, you know how ridiculous that recommendation is. We have had multiple bad experiences with untrained or undertrained American Home Water & Air field reps.

STAY AWAY.

Now...off to find a company that can repair the leak, a company that can rip out the ruined custom cabinets, a company that can make new cabinets, and a company that can replace my ruined hardwood floors.
Malka A.
Malka A.
10/08/2018 12:00:00 SA
Joseph was great. He immediately knew what the issue was and fixed it.   I will definitely recommend to everyone!
Bob F.
Bob F.
06/10/2017 12:00:00 SA
I had reverse osmosis and water softener installed May of 2017.  The also had to weld a water loop. Fidel and Gerardo were very professional and the results were excellently installed.
They were nest and efficient. They also explained well how to use the products.
Highly recommend.
Bob  F
Alyssa W.
Alyssa W.
Jul 13, 2021
Today Joe came to my house to fix a few things. One of which was a problem I had for years and no one was able to fix it. Well Joe fixed everything! He was professional, tidy, did a great job and was a pleasure to talk to. I will definitely use them in the future!
Debbie B.
Debbie B.
8/23/2019
We needed a quote for a 24 year old AC unit and searched yelp. I contacted AHWA due to the outstanding reviews! So happy I did and that I get to add another 5* review!. It was a stress free experience from start to finish, we couldn't be happier! AHWA responded right away with quote and the install. Quote was very detailed, install was so professional and the crew was exceptional!
THANK YOU!
Patti G.
Patti G.
Jun 5, 2021
This used to be a very good company, I had them install a water Softner one of their best. Now years later they seem to forget about customer service and so far are terrible. I've been trying to get help with the softener and it's been over a month!!! I do not recommend this company!!!
Dale S.
Dale S.
02/01/2018 12:00:00 SA
Another great experience - starting with a message from Tom, to a call from (?? - I didn't catch her name, sorry) to schedule the appointment and then Jose calling to confirm a time.

He arrived on time and QUICKLY and neatly replaced our softener and r/o filters.  I followed him like a lost puppy while I watched and learned.  He showed me and answered everything with the patience of a [good] teacher.  He easily could have been out of here a lot faster if it wasn't for me.
Mariely D.
Mariely D.
7/20/2020
Didn't want to come because they do not have a high enough ladder for a 2 story house. Makes no sense. Our A/C is completely out currently.

Thomas, it was morning around 10am. Plenty of hours left in the day to stop by. No other options were given. Simply, no ladder can reach so we cannot come. Had darkness been the problem, next day service could have been offered. Even today you have not offered to send someone. It was even explained that you don't need a ladder that reaches the 2nd floor. You must climb to first floor and then simply walk up to the 2nd floor. NO LADDER NEEDED. Still refused to help. REFUSED.
Salmi D.
Salmi D.
Dec 22, 2015
We had our water heater go out Sunday before Christmas with relatives coming to town. I was looking for someone to come next day,Monday or Tuesday. I spoke with a wonderful person at American Home Water & Air.
They were able to come out Tues.
Gerardo called before 8 am to tell me what time he would arrive.
He was hear right on time,put the new one in and cleaned up all the water from the old pan.
He was great. He explained how to put the pilot light on if something happened..
I am so thankful they were so responsive.
Will definitely use them again.
Brenna C.
Brenna C.
Jun 21, 2018
Drew came to our home for an air conditioning check, he was extremely professional, kept us informed along the way, ensured everything was operational and didn't try to upsell us anything that was unnecessary. Highly recommend and a local company!
Angie G.
Angie G.
Jun 30, 2016
Our air conditioner stopped cooling in the middle of the night. Woke up to a 92 degree house. Called American Home Water and Air. They were here in about 1.5 hrs. Replaced my blown capacitor in a matter of minutes. Very nice, courteous worker. An hour after he left my house is back down to 72 degrees. Will call again for any needed service. I mentioned I found them on Yelp and got my 10% discount. I recommend American Home Water and Air to anyone and everyone in the Phoenix area.
Stephanie D.
Stephanie D.
09/07/2017 12:00:00 SA
I used this company for a water softener installation, and now a hot water heater and recirculating pump.  Fidel and Junior are awesome!  The job was done timely, pricing is competitive, service is outstanding, and they made sure to explain how to use.  Thanks for great work!!!
michelle k.
michelle k.
7/31/2014
We have used American Home Water for the past 11 years. We bought our first RO system from them and finally had to replace it this week. The service is great. Geraldo was prompt, efficient and extremely polite. He did a great job and left the area in great condition. In terms of pricing they can't be beat. I shopped around before I replaced it and they were by far the most reasonable and nicest to deal with. Camille was very good about getting back to me with any questions and getting us scheduled.
Elisabeth B.
Elisabeth B.
Apr 13, 2017
As an out of state homeowner, I was hesitant to have work done at my rental property but the heat pump was 22 years old and I didn't want to have to do it in emergency mode. I contacted three companies with great reviews on Yelp, and Mike gave me the most detailed quote with multiple options. Turned out to be the most competitive bid as well. Great communication with me and with my tenant, and sent me receipts by email and snail mail, along with the warranty. Well done!
Susan R.
Susan R.
Oct 5, 2019
I don't recall ever before experiencing the level of outstanding service I received in the last 24 hours from American Home Water and Air. Being new to Arizona in the past 18 months, I spent the last few weeks researching detailed information about water softeners and air conditioners, as my prior lifetime in a coastal climate hadn't resulted in exposure to either appliance. I contacted American Home last evening with a message on Yelp. When I arose this morning, I received a friendly, informative email from Tom, to which I responded. Tom came by for an appointment in the early afternoon. He answered all of my questions, provided expert information, quoted a very reasonable price, and we scheduled an appointment for water softener installation the following Saturday. Incidentally, Brad will be stopping by next Saturday to take a look at my 20 year-old AC unit. About an hour after Tom left my house, he called to tell me that he had an available crew if I wanted to have my water softener installed today! Thankfully, it worked out that I could do it today and a crew of 4 technicians showed up to install my new water softener within the hour. They completed the job before 4:30 in the afternoon. All were friendly and professional. When they were done, everything was cleaned up as if nothing had happened in my yard, even though they had to dig a trench to run a line beneath my sidewalk! I can't say enough about how happy I am with this company. I will tell everyone I know about my experience. American Home Water and Air deserves 10 stars!
Ray T.
Ray T.
2/20/2017
Have used American Home Water for years to change the filters in my RO system. They have always done a great job and the tech is knowledgeable. Will continue to use American Home Water for all my water system needs.

I can highly recommend American Home Water.
Chris C.
Chris C.
04/08/2019 12:00:00 SA
What an amazing company! Our water heater went out in January and they came over and installed a new one the same day. They arrived on time and had it working within a few hours.

It's now April 7th and we found water trickling outside the house from the pressure release valve. I called them again and they were out here within an hour to replace the defective valve. I truly couldn't be happier with their service.
Jesika C.
Jesika C.
Oct 15, 2021
Technician Brandon was very informative and professional. He let us know about some products we could opt for as we had concerns about allergens in our home and was not pushy or salesy at all.
The company was spot on in communication about confirmation and appointment times.

Thank you American Home & Brandon.
Service: AC maintenance
k b.
k b.
Apr 7, 2018
Finally decided to get a whole house water softening system, but knew it would involve much trenching around the house due to where our water lines enter our house. Co-Owner, Tom came out right away and worked with us to come up with a plan that even included whole house soft water, and t'ing off a new spigot so that we could run water out to our chicken coop. The price estimate was SO much better than I thought it would be - I asked them to install a kitchen R/O system that would tie into our fridge. Three days later Fidel and his crew showed up and got to work. It was a large job with a LOT of digging outside and drilling inside. The crew worked their butts off, explained everything they were doing, and did a great job of putting our yard and kitchen back together when they were done. I would not hesitate to use this company again in the future!
Lorene E.
Lorene E.
May 16, 2018
These guys were GREAT from top to bottom! They answered a weekend call, gave me the information straight, and most importantly did what they said they were going to do! All the guys were great to work with: Bill who made the assessment; Brad fielding the call; the install team Mack, Derek, Jason and Manny! Thank you AHWA for everything! BTW, the new A/C unit is awesome!!!
joshua a.
joshua a.
Aug 8, 2019
Company advertisement on yelp says, free in home survey, but when i called to ask for an in home survey they said it's $99 non refundable. Shady company i would not recommend calling this company.
Kyle K.
Kyle K.
Mar 24, 2016
Very pleased with my water softener and reverse osmosis installations. 4 years ago we purchased from AMW and had them install. Every year we get the RO maintained by Johhny. He sanitizes and replaces the filters. We have not had any issues and are delighted with the difference in our water quality. We have recommended them to our neighbors and they are also happy.

Thanks Stan for the A/C check up today 3/24/16. We are ready for summer. Stan was fast and courteous. One more great experience with AHWA.
Ed J.
Ed J.
Jul 31, 2018
Great service and fair pricing. Had a water heater installed in a timely manner, from scheduling to install. Junior called the morning of and gave me a 2 hour window for install. He was very nice and professional. He answered all my questions. I would definitely use this company again and would recommend to others.
Don S.
Don S.
6/22/2021
After waiting for hours for my home warranty company to try to find an HVAC company to repair one of my heat pumps that had gone out overnight, I checked with Yelp, looking for a 24/7 company because I needed it fixed today. Found this company and double-checked its reviews on another site as well--and they were very good too. So I called, expecting to have to wait hours. However, one of their techs was finishing up a job and was here within an hour. He troubleshot the problem and promptly fixed it. Really knew his stuff. Cost of repair was reasonable and I would not hesitate to use this company again.
Pam M.
Pam M.
1/23/2018
We have had a very positive experience with American Home Water. Owner Tom Atkinson came to our home and quickly explained the system with no high-pressure sales tactics. His bid was highly competitive and he answered all of our questions. Installers Angel and Gerardo were extremely prompt, friendly and efficient. I recommend this company highly!
Robert G.
Robert G.
Nov 17, 2016
Everytime I walk into this place they make you feel so welcome. Thanks again for the help and great service.
Mike C.
Mike C.
3/24/2022
They originally installed both my units 4 years ago. They did a great job, had them back out recently for a tune up and the tech was very nice, I signed up for the 2-visit yearly plan which was a great deal. The tech noticed our thermostat they installed wasn't functioning properly and they replaced it.
Paul C.
Paul C.
7/14/2020
Great service, they were on time and very detailed. The service tech took all the extra precautions to be safe and made me feel very comfortable. They unit was serviced and the area was kept clean. First Class operation!
Annette Z.
Annette Z.
Aug 21, 2023
They got me onto their schedule quickly (same morning) and the service professional, Vince, was prompt, helpful, and efficient.
Nat N.
Nat N.
2/16/2019
Highly Recommended! I noticed condo hot water heater was leaking in 2017 and researched many companies when I came upon American Home Water/Air and selected based on excellent Yelp reviews. They came out the same day I called, inspected system, gave quote and had installed next day. They also installed a Patriot Water Softener system. Installers were on time, very professional, kept all clean as they worked and explained in detail everything they did and how to operate. They have been responsive with any questions I've had over the last 2 years and even came out to check softener when I thought was not working properly. Great company!
Varun P.
Varun P.
Dec 7, 2021
I had used this company before for water softeners and 5 stage water purifiers and HVAC issues at my old house when this company's owner were old and I was very happy with them until today where a guy comes in for installation of 6 stage RO system.
This is after they cancelled on me 4 days back for unknown reason.
I recieve the guy outside(named Rich) and ask him are you ok with dogs and if not i can leave her at the back yard. He said he loves dogs and its fine if she stays.

In the meantime I was talking to Michelle(front desk of this company) where this guy did not bring the black color faucet i wanted.
So she said she will have it temporary installed and then later someone would come in and change the color. I agreed.
When i went to tell this guy that you can go ahead with the installation he said put your dog outside in the backyard or i will call some numbers/insurance company or what not in the rude way.
I was like sure i can but you have to tell me. Why are you being so rude and he continued so I asked him to leave and cancel the installation.

He calls Michelle infront of me and says he asked me twice to place my dog in the backyard and i did not. That boiled my blood. I asked Rich to leave ASAP.

I am not calling this company again ever. Not to forget the owners have changed. This company used to be very good, and the guys who have come in the past were good too. But not now lately.

Lastly i told the truth to Michelle when Rich left and she said they have to follow some protocols and bullshit and I could not take it anymore and i hang up. Instead of listening and trying to make things work she is blaming on me. Nopes sorry.

Do not call this company again and save time and energy please.
Aaron G.
Aaron G.
Apr 10, 2017
There is a reason it's five stars so rest assured when choosing this company. From start to finish the process of getting my home a water softener was smooth as silk. Jose was the guy who came to my house and took care of business and answered all of my questions handily and did a great job. Great company and will recommend to friends/family with confidence.
Mary A.
Mary A.
01/12/2022 12:00:00 SA
I have used this company several times over the past couple of years and have always been very pleased with the employees who have come to do the work and also with the telephone contacts in the office ... always polite and responsive ... particularly like the text so I can track when the technician will arrive ..  the work that each employee performs has always been of a high quality ... recently worked with Jose and Higi for a plumbing issue ... terrific men ... on time with arrival and very professional ... great company ...
JJ W.
JJ W.
May 8, 2018
Hey, just to save you some time! They don't service indoor and outdoor air units UNLESS they're both on the ground floor. Because they don't train their employees to safely reach heights above one story homes. For a hot minute I didn't think she was serious.

My bad, I didn't realize using a ladder safely was a rigorous training process.

Update 5/10/18: The owner of this company has responded THREE times since my initial review, huffing and puffing about my gripe about ladders. And now he's changed his tune and is calling me a competitor out to tarnish his name! Sorry to shoot your conspiracy theory down but I'm just a measly home owner. But Tom, you should definitely hire a customer service rep. bc your comments are doing your business a disservice.
Vicky J.
Vicky J.
07/09/2016 12:00:00 SA
Can't say enough good about our service. Brad was awesome.  Took the time to explain things and we don't feel that we were gouged money wise.  I would highly recommend this company.
James F.
James F.
Apr 12, 2021
Had a couple delays due to heat circumstances beyond AHWA's control, Samantha took care of the resheduling which wasn't an issue (service v. an a/c repair). Joseph arrived first thing in morning with mask and social distancing. Check both units which he stated were ok due to the age, made a few recommendation to get a little more out of the units. Price was what was quoted, no fluff, send pics of everything performed outside and inside. We have found a new service company for our aged units. Thanks Samantha and Joseph!
Vicki K.
Vicki K.
06/12/2023 12:00:00 SA
We had them give us a quote for a new HVAC system and serge protector for the unit.  Price was reasonable.  Everyone we dealt with was professional and explained everything as we went along with the process.  We also had them drain our water heater.  We are very pleased with the company and will continue to go to them for our air and water needs.  Thank you so much for everything.
Kat F.
Kat F.
Aug 25, 2018
Very impressed! Called for a home quote. Arrived on time. Not pushy, just explained their product. Asked when I could get an install and it was next day! Technicians ( Fidel and Gerardo) arrived on time. Were friendly and knowledgeable. Install was quick. Product was explained to me well. Reasonably priced. Stand behind their product. I just could not be any happier!! Amazing company!! Would recommend to anyone
Angie G.
Angie G.
6/30/2016
Our air conditioner stopped cooling in the middle of the night. Woke up to a 92 degree house. Called American Home Water and Air. They were here in about 1.5 hrs. Replaced my blown capacitor in a matter of minutes. Very nice, courteous worker. An hour after he left my house is back down to 72 degrees. Will call again for any needed service.  I mentioned I found them on Yelp and got my 10% discount. I recommend American Home Water and Air to anyone and everyone in the Phoenix area.
Wishbone W.
Wishbone W.
1/29/2016
Quick and easy RO filter change service.  The tech arrived timely (next day appointment), was professional, knowledgeable, and finished very quickly.  I'm happy with the service, but there are two things worth mentioning feedback wise.  First, I had to ask for them to test my water quality coming out of the RO.  I'm surprised that as a completely new client with a 8 year old unit they wouldn't test the water to see if my RO system was performing as it should.  It only takes seconds.  The tech did test it after I requested that he do so.  Second, I'm a bit disappointed that they don't bleach out/flush the system to give it a good cleaning.  Perhaps that's unnecessary, but I like the peace of mind of that killing/disinfecting anything potentially growing in the system as something that runs and stores purified (no chlorine) water 24/7.  In addition, it is something most of the manufacturers recommend.  After mentioning it, the tech stated that in my area they don't generally do that because it's unnecessary.  I've had those two services performed automatically with other companies.  My 10 minute service cost about $100 (including filters but not membrane).  This isn't a bad price, I'm just used to additional service during these filter changes.
Jennifer P.
Jennifer P.
Nov 30, 2017
I'm really impressed with the service this company offers. I bought a water softener from them and needed a follow up service call. Higi came out and evaluated my system, checked the water, and gave me some tips. He added salt to my bin! He even discussed my hot water heater which I did not buy from them! I'll probably switch HVAC companies when my contact is up because I like these guys so much!
Mj M.
Mj M.
06/10/2018 12:00:00 SA
We have had our reverse osmosis and water softener for five years with great service all the way through. we recently needed new filters. Paul, at  their I-17 location spent all the time in the world answering our questions about testing the water, how to check if the filter needs to be changed, what else should be changed since it is 5 years old, how to do it. He did not try to sell any replacements unless we asked about them and them helped us determine if it was time, offered to let us bring our water samples and he would test them for free and we could see the results on his meter. Any associate we have worked with gives us the same satisfied results each time we call them with a question, need or problem.
James G.
James G.
Jul 13, 2018
Wow. These guys are incredible.

My AC was blowing hot air when I got home from work at 3pm on a Friday. Called these guys because they were #1 on Yelp and they more than earned the spot.

At 3pm of Friday they had a tech (Joseph) to my house by 4:30 and the unit fixed by 5:10pm.

Joseph the tech was stellar. He Checked the thermostat, went up checked my roof unit, and in about 20-30 min he had it blowing cold air again. He taught us about the unit and what had failed and been replaced and taught us a bit about the best air filters.

Couldn't be happier with their service. We've been using a family friend for years and I'll actually be switching to them because they're quicker and more convenient.
Jan R.
Jan R.
Apr 20, 2020
Our hot water heater (gas) started leaking all over our garage floor. I called American home water and air and they had a new hot water heater there the next day and expertly installed. They went above and beyond by putting a water collecting tray and a spout to protect from water damage if ever another leak

This should be under Janet Trout. I called this wonderful company because I had water running out of my garage and 2ft in the garage until I let it out by opening garage door. Neighbors said it looked like hot water heater blew. They had a repair man Higi here within a half hour. It wasn't the hot water heater but a pipe that went to an old soft water system we never used. He took the softener out and soldered the pipes that broke wiped down hot water heater and other items in that area. I was thrilled with Hiigi's work the price was very good!!

These people care about their customers and give prompt service with excellent people. High recommendations!!!
Dan L.
Dan L.
7/18/2016
I purchased my water softener and reverse osmosis system from American Home Water & Air 2 yrs ago - both have worked flawlessly.
I recently called them to have the filters changed on my RO system.
I called on Sunday, they said a tech would call the next morning at 9 a.m.
Tech called Monday right at 9 a.m., said he would be at my house between 9:30 and 10:30 a.m. He arrived on time, changed out the filters and completed the work very quickly.
I highly recommend American Home Water and Air !!
Anita G.
Anita G.
2/17/2016
AHW was prompt and courteous in replacing a defective reverse osmosis tank they had installed and was under warranty. Higinio, the service agent, was knowledgeable and clearly explained the problem. The replacement was done quickly, efficiently and cleanly. A pleasure.
Debra R.
Debra R.
Jun 9, 2017
I had a 7 year-old water softener from Watts Premier that needed to be serviced. Apparently, those units can only be serviced by them. After spending over an hour on the phone getting nowhere close to getting a repair scheduled, I decided to just have it replaced with a new unit for which I would be able to get service in the future. Yelp reviews led me to American Home Water. I called and had someone out here the next morning. 2 young, knowledgeable men showed up and quickly went to work removing the old softener and installing a new one. They even checked my RO system to make sure I didn't need new filters. I would highly recommend this company for all your water needs.
Laura O.
Laura O.
7/30/2016
Amazing service, quick response time! I called and spoke with Tom Atkinson about needing someone out to my rental property asap, he assured me he'd have someone out there that day no matter what. He kept his word! Darren, the contractor, who came out was amazing! He made initial contact by phone and kept me updated as to when he would arrive. He was amazing! Polite, and quick to respond to calls and concerns. I would definitely recommend this company and these people to service my AC! They were also competitive in pricing and reasonable in the amount that they priced for Services.
THANK YOU
Jeff B.
Jeff B.
02/07/2018 12:00:00 SA
Another awesome experience by American Home Water and Air. New water heater installed, cleanly, and professionally. The technicians take true pride in their work. Highly recommend !
Marcia E.
Marcia E.
Nov 8, 2019
The technician called to give me a time that he would be here and he was early. Junior did a very good job he cleaned up very well after himself and I would recommend them to anybody that needs a water heater I was very please
Jessica G.
Jessica G.
07/07/2018 12:00:00 SA
I was referred to this place by one of neighbors. I desperately needed a new air conditioner for my home. I had priced around but decided to try American Home Water and Air based on the reviews. So glad I did. Brad had someone at my home the next day to give me a quote. I paid exactly what was quoted. The installation was scheduled for the following week since I was off that week and took only 1 day to get done. All the workers were very polite, professional and cleaned up before they left. I highly recommend American Home Water and Air.
Jerry H.
Jerry H.
Apr 8, 2022
Our water had a leak and I called multiple companies and AHWA was terrific. Fantastic and prompt service and great communication. The price was great as well. The key element was multiple companies said they could not replace the heater without doing a bunch of EXTRA costly work. AHWA did it timely professionally and no additional surprises. I highly recommend this company
Jessica G.
Jessica G.
Jul 7, 2018
I was referred to this place by one of neighbors. I desperately needed a new air conditioner for my home. I had priced around but decided to try American Home Water and Air based on the reviews. So glad I did. Brad had someone at my home the next day to give me a quote. I paid exactly what was quoted. The installation was scheduled for the following week since I was off that week and took only 1 day to get done. All the workers were very polite, professional and cleaned up before they left. I highly recommend American Home Water and Air.
Jennifer P.
Jennifer P.
11/30/2017
I'm really impressed with the service this company offers. I bought a water softener from them and needed a follow up service call. Higi came out and evaluated my system, checked the water, and gave me some tips. He added salt to my bin! He even discussed my hot water heater which I did not buy from them! I'll probably switch HVAC companies when my contact is up because I like these guys so much!
Jenna K.
Jenna K.
4/23/2021
We needed a water softener replaced and asked around for quotes. They responded quickly and were one of the more reasonable quotes. We were scheduled for the next week and even got a notification when the technician was on his way so we could track it. He worked for a while out there and explained the system to us at the end. It was a good visit from Gerardo and he wore a mask and made us feel taken care of. They are quick to respond online as well which is an added bonus. Good company and would recommend to anyone.
Derek F.
Derek F.
08/02/2018 12:00:00 SA
AHWR did a really good job helping me select a water softener and with installing it. Tom Atkinson was quick to follow up with me and assist in the decision process. Junior installed the unit on the same day. They were both nice to work with and did a great job. It was a really positive experience.
Steve Y.
Steve Y.
Jul 4, 2018
This company has saved us twice this summer. Both our AC's had the capacitor fail about a month apart. American home water and AC were a pleasure to deal with and fit us into their busy schedule. The technician was knowledgeable , courteous and honest. Only fixing what was needed and gave a very insightful review of our AC system.
Ron C.
Ron C.
4/25/2016
We have had American home water and air for four years and in that time they provided a top rated System for our water.Service has been excellent and they are very reasonably priced
Ben A.
Ben A.
May 25, 2018
We contraced with American Home Water and Air to install a softwater system and Reverse Osmosis System.

During the estimate phase of the process, we were provided several options which were clear, including the price differential between options.

We selected the option appropriate for our needs. The work was performed the day after the estimate. The service was done professionally and without any issues.
Kimrussell C.
Kimrussell C.
Oct 22, 2018
These people really care. Soft water system went out. Jose was out that day to fix are issues. Great company to work with.
Ashley W.
Ashley W.
May 8, 2016
Gerardo was an awesome tech my property managment company sent out. My water heater burst and he was here the next morning. He was extremely friendly and worked quickly to get the new water heater installed. My dog even liked him. Will definitely use AHW&A again in the future.
Chad L.
Chad L.
Jul 21, 2018
We had our AC go out and a few estimates to replace it before I found American Home Water and Air on Yelp. They came in lower on price for a better brand unit and were able to fit us in two days later for an install. The crew arrived on time and did a great install. I couldn't be happier with what I got from this company on a short timeframe. I was very impressed. I highly recommend them.
Gina S.
Gina S.
6/25/2020
Our mini split a/c unit was not working properly and worker Lyle was sent to our home and he was very professional and explained issues.  He was not able to complete the job but that was no fault of his, unfortunately the manufacturer of the unit (Daikin) has a protocol to service units and Lyle had to wait for a Daikin representative to call him back and the company could not say when or what time they will call back.    I can not say enough about Lyle and his company.
Teri B.
Teri B.
12/04/2015 12:00:00 SA
I am a realtor and have use this company not only for myself but have clients who have used them as well.  The nice thing is you can buy your tank and install it yourself or have handyman do it as well.  Hot water tanks are a common problem in the valley because of our hard water here they tend to need to be replaced every 8 to 10 years.  BEST PRICES I HAVE SEEN!
T L.
T L.
Nov 16, 2018
Great service and very fair prices! We have now had our RO filters changed by this company. Their prices were lower than the other companies I called and both times I was very impressed with how friendly and helpful the techs were. They called ahead to give me a heads up that they were on their way in their time window.
Recently We had a water pressure issue with the RO. Instead of charging me above and beyond the filter change fee they re-pressurized it free of charge and showed me how to check the pressure if it happens again.
We will use this company again!
Nicole G.
Nicole G.
May 8, 2018
Called to get a air check up and was told they are not accepting new customers right now. How nice, they have all these good reviews yet can't even come out for a new customer and just for a check up.
Micah M.
Micah M.
03/07/2018 12:00:00 SA
I was in the market for a water softener, and took to Yelp to find a vendor. I requested quotes from American Home Water and Air (AHWA), the vendor with the most positive ratings, as well as the second, which we'll call #2.

My AHWA experience:
The owner came out to my house first thing in the morning after I requested a quote. He walked me through what would be required to install a loop in my garage (trenching under my front yard), and provided me with a quote for the services I requested. He never tried to up-sale me, and all of his recommendations were explained. I even asked about other items/services, which he explained weren't necessary. It was extremely refreshing to feel like he was helping me make the best decision, and not just trying to make a buck. The quote was hundreds less than I was expecting. They offered to do the install the next day, but I needed it to happen on a Saturday, due to my work schedule.

My #2 experience:
Later the next day, after requesting a quote, an admin called and left me a voicemail stating that they didn't need to come out for a quote and that they'd just email me one, if I'd respond with my square footage. I was also informed that they don't work nights/weekends.

Needless to say, I went with AHWA. Their techs arrived early and worked hard. They left my front yard and garage in great shape, patiently answered all of my questions, and the system is covered by a 10-year warranty, by a company that has 24-hour phone answering and works on weekends.

This was a trial run for me, to see if I'll use AHWA for my AC, water, and heating service needs. Yup! I'm always happy to be able to stop shopping around for vendors. Great experience.
Mike S.
Mike S.
Oct 12, 2018
My A/C went out in the middle of the night and I was concerned as I have an older dog. I can put up with heat for a few days, but given dogs cant sweat like people do I was afraid he might get too hot. Luckily I have a window A/C and was able to keep him in the same room while trying to get my system repaired. I originally contacted another company to come out and fix my problem. The company said they would be out between 3 and 5. At 5:05 i got a call stating their tech was running behind but would give me a call shortly. To condense the story, after 5 calls and it becoming 11:30 at night i decided to give up hope on that company. At work the next day I called American Home Water and Air and was told that they would have a tech call me as soon as he was available to discuss a time that worked for me. In less than 5 minutes after my call with the customer service associate the tech called and asked if between 12 and 1 would work. I told him i wouldnt be home until around 2 as I was at work. He said no problem would between 2 and 3 be better, which of course i agreed to. By 2:05 he arrived and had an excellent attitude. By 2:30 he had my system repaired and I once again have a working system. Id like to say thank you to Drew for being professional as well as punctual, and thank you to American Home Water and Air for restoring my faith in a companies integrity. Had I known their level of service and responsiveness before hand, I would have never called the other company in the first place. Save yourself frustration and go with these guys I promise you will not regret it.
Jan R.
Jan R.
4/20/2020
Our hot water heater (gas) started leaking all over our garage floor. I called American home water and air and they had a new hot water heater there the next day and expertly installed. They went above and beyond by putting a water collecting tray and a spout to protect from water damage if ever another leak  

This should be under Janet Trout. I called this wonderful company because I had water running out of my garage and 2ft in the garage until I let it out by opening garage door. Neighbors said it looked like hot water heater blew. They had a repair man Higi here within a half hour. It wasn't the hot water heater but a pipe that went to an old soft water system we never used. He took the softener out and soldered the pipes that  broke wiped down hot water heater and other items in that area.  I was thrilled with Hiigi's work the price was very good!!

These people care about their customers and give prompt service with excellent people. High recommendations!!!
Ashley J.
Ashley J.
Aug 12, 2009
Yay! I have soft water!! When I was getting ready to move into my new house, I found out it had a soft water loop with no soft water unit. So I began my search for soft water units, I found this company online. Gave them a call, I work weird hours but they were able to stop by and evaluate everything while I was at work.

They did the install and came by to explain everything to me on a day when I was home. They even did it before I paid them. I got the best service, they were great at communicating with me and leaving me notes and instructions. Great guys and when I want to expand my water quality I am going to get their R/O system.

Check out their website and give them a call!! Their direct cell numbers are:

Tom Atkinson: (602) 339-0784 (cell)
Tom Knapp: (602) 339-1427 (cell)
F J.
F J.
09/01/2022 12:00:00 SA
Tim came twice to fix our AC. He is very professional and knowledgeable. I highly recommend him.
Brittany M.
Brittany M.
Jun 26, 2018
This company's customer service is top notch! They are so helpful and treat you great for the lifetime of your products. I have used them many times and cannot say enough good things! I bought an AC unit, water heater and RO system through them and they all work perfectly!
Sam V.
Sam V.
3/22/2016
Great company! They came out and changed out my RO filters within 24 hours of me calling and did it in record time. Our service tech was Gerardo and he was great!
Beth R.
Beth R.
3/17/2017
What a great experience!!!!!  Tom Atkinson, one of the owners answered the phone.  Yes I said one of the owners even answers the phone. And came to my house three times to look at things and answer my questions.  On the same day I called too.  He was up front and honest.
I didn't compare prices.  I knew from the get go this is the company that takes care of there customers. They installed a water softener and a RO system.  Fidel, Junior and Javier were very considerate, clean and efficient. While they were doing the install I called Tom again.
Asking him questions about my duck work and the problem with dust.  He listened and said let me make a call.  Called me back and said someone would be in touch.  Brad was the tech that called and came to my house. He checked everything out and per my request installed the air scrubber to my heating and cooling system. And did a wonderful job helping me understand things.  Tom and Brad both thought this would really help.
And I did a lot of research and think it is what I needed for better air quality.  Brad will be coming back in two weeks to check on the system.
I can highly reccomend American Home Water and Air.   And will tell all my friends too!
Samir P.
Samir P.
08/04/2020 12:00:00 SA
Have been a real fan of this company. Having purchased my three HVACs and hot water heaters from them in the past four years, I have received amazing customer service from install to maintenance. They are always professional and clean up after the work. Recently I had an unusual issue pop up that was related more to the old construction of the house, they troubleshooted it quickly and brought in their experts who took care of the issue. Nice to see businesses that take pride in customer service and doing the right thing.
Trish S.
Trish S.
07/08/2020 12:00:00 SA
Our ac stopped working last night and thank God they were able to come out right away! Everything was fixed within 30 minutes and he was so friendly! Highly recommend American Home Water and Air!
Alberto P.
Alberto P.
6/18/2021
After 20 plus years with our AC, we decide to replace it and contacted several contractors in March. We decided to go with AHWA not only because of the price but also because of the detail contained in their cost estimate. Mack put it together and he became our point person on getting follow-up questions answered. We were able to schedule a tentative installation date for late April after some concern about the Trane system not being readily available because of manufacture production issues in Texas. Was able to get updates from Mack during this time, although he could have reached out to us more.

We got a confirmation call from Mary Ann of the office staff a week before installation date indicating the equipment was in. Got a txt from Nick A. on installation day indicating they were on their way. Nick and the crew followed covid protocols, were very professional, and completed installation, testing, clean up, as well as adding an additional air return all in one day.  Was given a run through on the new thermostat and answers to any remaining questions I had.

AHWA also helped with compiling data on the AC system needed for completing an application for a rebate from our Utility company.

It's now June and temperatures are soaring. Glad we got it done before.

Highly recommend AHWA.

I reside in Avondale, AZ.
michael m.
michael m.
Jun 24, 2017
One year on update to my previous review. System has run perfectly over the last year. Great install - system sized perfectly and house staying nice and cool - even in 119F weather days

Also nice to be able to go online and program and adjust the system over the internet
Gary B.
Gary B.
Feb 18, 2017
Awesome company to work with, just had water softener moved to new home. Javier did a great job at the old home as well as new very knowledgeable and polite. Would recommend to everyone.
Nora V.
Nora V.
2/24/2017
My hot water heater died outside of it's warranty. SHOCKER! I had some appointments to get to. So I left my Yelp in my hubs hands to get some quotes in addition to the one I had already requested. He called American Home Water & Air because they fixed the AC's this last summer. They were $200 less then the quote we had gotten & could be out in less than 2 hours. The techs name was Angel & he was on it & out in an hour. The hot water heater came with the usual 5 year warranty & is up & running. So I would happily recommend American Home Water & Air for both Water & Air.
Kevin D.
Kevin D.
Jul 7, 2015
AHW gave me an arrival window and they showed up within the window. Fidel and Lui were the main guys who were there for the entire process. A few other members of their team were in and out throughout the installation of my water softener. They made it clear that they wanted me to have a great experience and I did.

As for the product, I've had my water softener for a few weeks now. The water is soft, so that's good. The price was much better than for comparable products offered by their competitors. My water tastes very metallic, but I'm hoping that goes away after the new pipes clear out. I might get a reverse osmosis system if my water still tastes weird in a few weeks. If I do, I'll likely go with AHW.

One bad thing I did notice, though, is that there was some mud tracked through a tile area of my house, however, this was not enough of an issue for the company to lose any stars. They cleaned and swept up pretty well overall.
Crystal F.
Crystal F.
07/08/2018 12:00:00 SA
After using a few different a/c companies, these guys are a breath of fresh air. Very honest and don't try to up sell you. They have kept my 12 year old unit running and well maintained.
Skyler A.
Skyler A.
07/03/2021 12:00:00 SA
I'm AC stopped working at 8:30pm in the summer and it has been pouring rain outside. By 10:00pm the same day my AC was fixed.

Would recommend this place to everyone in the valley!
Jessica R.
Jessica R.
09/06/2015 12:00:00 SA
I called American Home Water and Air because our AC was leaking water out of the bottom and it was running down the roof. They were able to come out the next day and fixed it on the spot - apparently the line was clogged in two places and some parts needed to be replaced. They were on time, fast and very reasonably priced. I will definitely be using them again!
Christy C.
Christy C.
1/15/2021
AHAW installed a water softener for me a few years ago. When i had an issue with my HVAC, installed by someone else, I called AHAW to fix. They were quick, fixed my unit (capacitor) inexpensively and offered their 2x a year maintenance service that was going to save me on the current repair and future repairs while making sure my system gets all the attention it needs going forward.  They are making it cheap and easy for my unit to last a long time.
Ellen N.
Ellen N.
12/15/2016
Thanks for doing a great and efficient job for us again. AHW did such a good job on our water softener that we called them when we needed a new hot water heater. They came out the same day and replaced our water heater. Angel did a great job!  Thanks also to Tom Atkinson who helped us track down a separate problem with our hot water system. It was such any easy fix.
Tom W.
Tom W.
Jan 12, 2015
Our 50-gal water heater (installed just over a year ago) wasn't providing enough hot water for our household, so I called Tom Knapp and asked about an 80-gal install. He was kind enough to walk out to the warehouse and get me the model number so I could look up specs & reviews online, and quoted me a good, competitive install price.

Then he asked me why I was looking to replace a fairly new water heater, and when I told him it wasn't providing enough hot water, he advised me to look at the thermostat settings (top and bottom), as they're usually set pretty low at the factory to prevent scalding, etc. Once I took off the covers, I saw that they were both set too low (approx 105 degrees). I turned them both up about a quarter turn, and later measured much hotter water at the tap (approx 115-120 degrees). Now my wife can take a bath in our jetted tub and have plenty of hot water, and back-to-back showers run as hot as needed.

Tom said on the phone that he'd rather have me be happy with my current heater than sell me one I really didn't need. Really refreshing to encounter a business owner with this welcome attitude - I'll be recommending AHW to anyone looking for a water heater/softener.
Amber D.
Amber D.
Oct 8, 2018
We called AHWA when our water heater went out early this morning. I received a call back in under ten minutes after leaving my contact information on the website. The person I spoke to was knowledgeable about my water heater and was able to give me a fair and accurate estimate over the phone. Shortly after, I received a call from the technician giving me my three hour window. Junior, the technician arrived a few minutes early which was no problem. He worked quickly to replace our water heater and we are very satisfied with the results. If we ever have another issue with our water heater or ac we will definitely be giving them a call!
Rachel J.
Rachel J.
08/04/2018 12:00:00 SA
I don't believe the one star reviews...they definitely sound like the same person with the same attitude. Anyway, we got a great deal on a new Trane AC unit from American Home. They were also able to come out sooner than any of their competitors. Wonderful customer service!
Vicki K.
Vicki K.
Jun 12, 2023
We had them give us a quote for a new HVAC system and serge protector for the unit. Price was reasonable. Everyone we dealt with was professional and explained everything as we went along with the process. We also had them drain our water heater. We are very pleased with the company and will continue to go to them for our air and water needs. Thank you so much for everything.
Samantha J.
Samantha J.
7/14/2018
I wanted to post a review to express how happy I am with the AC replacement that was done today by these guys! . Extremely professional. All friendly to me and my dogs.
I have 2 units in this house, and I am posting a couple comparisons of the work that was done 2 summers ago by another company in the valley.  The new unit and lines were all replaced and sealed! (I'll show in pics!). I wish I had pictures of the attic, to show those differences. This company fully replaced EVERYTHING in my attic with the furnace, they rehung some ducts to properly lower them from the roof (which I can imagine in the SUMMER in Arizona, ducts that run close to roof will absolutely lower energy efficiency!) Replaced thermostats with WiFi thermostats and made sure I was connected! Replaced air intake vents! Laid tarp clothes before ANY work was started!  

I am absolutely impressed with this company and would highly recommend them to anyone looking for AC work!
Jeff R.
Jeff R.
Sep 11, 2016
I recently changed my home's RO filters and was worried by a sharp taste with an odd, almost metallic, aftertaste. I followed the manufacture's instructions already and had drained and filled the tank several times, but the taste still lingered. Fearing the worst, I messaged American Home Water and Air to get a quote for sending out an expert to help me diagnose the issue. To my surprise, Tom (the owner), was kind enough to try to help me out directly through Yelp messages. He told me that the membrane on the new filter has a coating that is responsible for the taste, and to try letting the RO spigot drain for about an hour to remedy the issue. I followed this advice (in addition to re-sanitizing the system) and now my water tastes great!

In short, I'm glad that I was able to find a company that cares about getting issues resolved rather than trying to make a quick buck to come out and tell me the same thing that Tom was able to tell me in a quick message. I'll certainly be using them in the future if I have any other plumbing, HVAC, or water purification needs!
Chris R.
Chris R.
Jan 13, 2018
I have been using American Home and water for about eight months. Our air condition failed just prior to last summer. I settled on them because of their high ratings as well as prices. The AC install went great. A large crew spent all day installing, it was obvious their attention to detail and professionalism. The entire time Brad was in contact with me and answered every question.
Again, I used them for some additional duct work this winter. The job was done quickly and came in under budget.
It was a no brainer to contact them for a water softener. I made the initial inquiry and four hours later Fidel and Junior left our house and we had soft water. They insured my landscaping, where a pipe was run, was left in better condition than when they arrived. Every time I have dealt with AHW I have been impressed. They are quick, efficient and fairly priced. I will only use them going forward.
Merlin G.
Merlin G.
Nov 27, 2022
Jared showed up even before the 4 hour window started. That was a good thing. Upon arrival, Jared, in a very professional manner, proceed to to check with me to see exactly what service I wanted or expected. After going over the details, he proceeded to take a quick tour of the house to locate the 3 thermostats and return vents. Jared immediately proceeded to perform his heating system maintenance and safety inspection. In approximately 30-45 min., Jared informed me he had completed his inspection and proceeded with a full report of what he had done and the results to include numerous pictures of the heating system components. Jared assured me the system was in good condition and should work well this winter. Jared was extremely professional, through and well groomed, presenting a good image for his company. American Home Water & Air by far outperformed any HVAC company I have ever used. This will now be my new go-to for future HVAC issues or needs. If the rest of the techs are anything like Jared, then you won't be disappointed!
Tami K.
Tami K.
6/19/2015
Water heater stopped working a couple days ago, called around to Sears, Lowe's, Home Depot and found American Home Water & Air on Yelp.  American Home Water & Air had the best price for installation by far.  They were able to come out the next day to install the new water heater.  Called to give us a time frame, arrived in that time frame, techs were friendly, efficient and volunteered that they were treated well by the company.  Will use this company again.
Ginny H.
Ginny H.
02/12/2018 12:00:00 SA
We checked with several providers, leaning heavily toward those with great reviews.   The low-key, informative presentation by Tom was part of what sold us.  2 days later, a team of 3 installers came for a somewhat complicated job (we had no 'loop') and they all worked continually and capably for two hours.  Afterward they explained how the system works and we look forward to years of hassle-free soft water.  This is an impressive company.  If/when our old AC unit conks out, we know where to turn.
PS My Yelp ID indicates Chicago; it's where we live part of the year but we're in Scottsdale for 4-6 months a year as well.
Nicole T.
Nicole T.
Apr 13, 2022
Excellent experience with this company! In the last two weeks we got a new mini split ac unit and a tankless water heater. Shout out to Vernon for managing our AC project. I had to pivot a few times during the estimate phase and he was very flexible and accommodating to our needs. He made sure the end result was exactly what we wanted. Also the water technicians were excellent and addressed a few other issues we did not know about while they were here. Thanks guys!
Adam M.
Adam M.
06/08/2016 12:00:00 SA
I really wished I could have used this company because of the stellar reviews on Yelp, but my rating is due in part because of the lack of communication I received while trying to get a service call set up.

I called and inquired about an AC Service, told the representative that it is blowing mildly cold air but that the unit was working. She did try to find something much sooner since I was hoping to have someone out there that day on June 7, 2016, but unfortunately the first available wasn't until June 10, 2016. The reasoning was because since my unit is working and that it is blowing mildly cold air their priority was for those who's units were not working at all. That's understandable and I was willing to wait. I made the appointment and advised that if I found something sooner from another company that I would call and cancel.

I called another company and they stated that someone would be able to be there on June 8, 2016, between the hours of 12p-4pm. I made that appointment, but I did not call American Home Water and Air, because I wanted to wait until the technician from the other company actually showed and gave a diagnosis. On June 8, 2016 at 8:06am I received a voicemail from Stan at American Home Water and Air stating that he was at my house, but because I was not present I would need to call the office to reschedule my appointment. I called their office and advised the representative that my appointment was scheduled for July 10, 2016, but that I was willing to leave work now if the technician would be able to come back. The representative verified this with Stan and agreed that he would be back between 10am-12p. Now (hindsight is 20/20), I called the other company that was originally scheduled to arrive and cancelled the appointment.

At 945a I left work to go meet with Stan, however I received yet another voicemail from Stan stating that he was at my house already, but that he could not do the service because my unit is a two-story condo unit. I returned his call to get clarification...can you not do the service call for today or can you not do service at all on a two-story condo unit? Stan advised that they could not do service at all because they do not have the equipment necessary to do service on two-story condo units.

Not once did anyone ask whether or not my condo was a one or two-story unit. I appreciate the technician coming out early unbeknownst to me and then returning back to my property...although both were outside the appointment times that were scheduled which was extremely inconvenient and frustrated. I wished for a lot better from this company given their reviews, but it has just been a disappointment.

In response to Thomas' response I am not an A/C professional so as someone who is not your customer it is not my responsibility to make unusual circumstances known to you. That is your job and any competent employee should and would have asked the appropriate follow-up questions. So to say, who writes a review like this... is the reason why I am not, nor will ever be your customer.
Valerie A.
Valerie A.
10/13/2015
This morning we realized we didn't have any hot water and noticed a leak and I called AHW at noon and had a new water heater by 4pm the same day.  I can't say enough about how impressive their service has been.  Their installers have always been very professional and prompt.  This isn't our first experience with AHW.  They also installed our water softener and R/O system 2 years ago and came back last year for regular maintenance on our R/O.  They made sure to call us for the service and both the softener and the R/O have been such great additions to our home.  
I recommend this company without hesitation.
Tee A.
Tee A.
8/14/2018
I have bought the 10 yr presidential water softener and it is perfect and works exactly as TOM said it would. I have used them to service the ro system we use 365 days a year. I had problems until Jose showed up and he can solve any problem you have. He calls ahead he keeps his word he is promptly on time with all the supplies needed on the truck. The prices are very reasonable and Jose is a very good honest human being and an excellent repair or install or trouble shooting technician. I will call the for every thing I need without ever calling any other company to compare. When you use a company this excellent, there is no reason to hire anyone else. Thankyou Jose for being the excellent conscientious man that you are. When you leave everything works better than new. It's a pleasure to know you. You are the best in ARIZONA
Brittney M.
Brittney M.
Apr 11, 2023
Amazing customer service! Our technician Higi was so kind, informative, and honest about what we needed done with our RO system. Would highly recommend this company!
Jared V.
Jared V.
12/31/2017
Needed a new RO system and gave these fellas a call to get an estimate. Figured it's the least I could do driving right by on the I-17 twice a day every day for most of my life.

Can't speak highly enough of my experience with them. Honest and up front pricing, with extremely courteous installation technicians make this team a winner in my book. You can be assured they go above and beyond to earn their 5 star Yelp rating, which is well deserved!

Was thrilled to find out they also service water heaters, softeners, and HVAC units. I know who to call next time I need service in any of those areas!

Thanks so much American Home Water and Air!
Megan M.
Megan M.
Feb 13, 2021
I would highly recommend this company to everyone I know. Our water tastes better since they replaced our RO system. They were fast, professional and efficient l. Five out of five stars for us!!!
Ted C.
Ted C.
1/26/2015
American Home Water just installed a 50 gallon Bradford White water heater for me. They were fantastic. The installers, Angel and Tyler, were fast and efficient. They were on time and very courteous. Everything was left neat and clean. The price was also right, at half what the other bids were. I highly recommend them!
Catie B.
Catie B.
5/13/2019
Our water heater started leaking badly on Mother's Day! I thought I would call and leave a message to call me on Monday morning...but they answered the phone and was able to set up the replacement for Monday afternoon. Angel from AHWA replaced our water heater. He was on time, super friendly and informative, and did an amazing job. Cleaned the area too. Call them! Their pricing is great and way better than the big box stores. Thank you!
Randy S.
Randy S.
09/08/2016 12:00:00 SA
These guys are great!
I sent in a request for a new water heater.
Tom called me back within the hour, gave me a firm quote over the phone (very fair price), and said he would try to get an installer to my house that same day (this was already after 2pm so I was not really expecting same day service).
About 30 minutes later, I got a call they would be at my house in 30 minutes.
Angel was the installer, he was very courteous, professional, and prompt.
Very satisfied with the entire process, pricing was fair, service was great, they were quick, could not have asked for anything more. Would 100% recommend this company.
Thank you!
Robert S.
Robert S.
6/17/2020
I live in Phoenix and my air conditioner broke down over the weekend. As you can imagine, when it's 110 degrees outside the house heats up fairly quick when the A/C doesn't work. I called around to about a dozen different places and none of them were able to make it out the same day. American Home Water & Air was very responsive and had someone out to my house in less than 2 hours.

Mac, the service technician who fixed my air conditioner, was amazing! Friendly, understanding, and explained everything step by step.

I definitely didn't plan on spending $341 over the weekend, but it was money well spent when you consider how quick, friendly, and efficient they were. Not to mention, they had to replace a part which contributed to that price.

Long story short: give these guys a try. You won't regret it!
Venkat J.
Venkat J.
09/06/2016 12:00:00 SA
Higi came and installed our system in a very professional manner. He was very knowledgeable and explained everything in a clear manner patiently. I would use their services any day. After he was done, he cleaned the area after he was done installing.

They say they offer price matching on similar products online. I haven't yet tried to ask for a price match on a similar product I saw at home depot. I hope they do.
Raymond V.
Raymond V.
07/05/2018 12:00:00 SA
Customer service was great! The ac technician went out of his way to make sure we had original parts replaced in our unit to keep everything running top notch.
Donna J.
Donna J.
Jul 29, 2018
I just had American Home Water & Air install the new Trane system I purchased from them. Derek, Manny & Dan were fantastic! They took the time to explain the process to me and promptly began removing the old equipment and prepping for the new system. By 3 pm​ the new unit was up and running and they did a fantastic job of cleaning up their work areas.
It's never fun having to replace an air conditioner in the middle of July, but American Home Water & Air made it as painless as possible. They sold me a great system at a fantastic price and everything was installed and running within 3 days!
I highly recommend American Home Water & Air, thanks again Derek, Dan and Manny!
Ed S.
Ed S.
Jul 15, 2019
I'd like to give a shout out to the crew at American Home Water and Air. I was having a issue with A/C in my home not cooling down my house in the afternoon. I called around 7:20 AM and a lady answered the phone. I told her my problem and she put me on hold for about 30 seconds. She came back on she said that a technician named Rocky would give me a call in about 30 minutes to set up an approximate time he could come by. Sure enough he did...he said hie first two calls did not answer their phones so he could come by now. He showed up...diagnosed the problem...told me what it was and gave me a price. I said go ahead and fix it. Little while later my A/C was working GREAT! Very polite! Thank You Rocky!
Jon C.
Jon C.
10/01/2016 12:00:00 SA
This review is long over due. In the last 4 months I have had to replace both my air conditioning unit and my hot water heater. I chose American Home Water and Air based solely on Yelp reviews and I was not disappointed. On both projects, I have worked with Brad, who is very helpful, knowledgeable and a hell of a nice guy. He is on the AC side, but he was able to set up my Water Heater install for me. Angel was the installer on my Water Heater and was a very nice guy and super proficient. Their pricing is very fair and once my AC unit was installed, they deducted the initial service call from my bill which is a nice touch and although it was only a small amount, it made me feel better. I forgot the installers names on my AC unit by now, but there were 3 guys who took good care of my roof and inside the home when replacing my cold air returns and the thermostat. The thermostat is a Honeywell wifi version which is very helpful to be able to adjust it on my phone on my way home from work. Last thing, they showed up each occasion on time and placed courtesy calls when they were headed over. 5 Star company, give them a shot, the reviews are legit.
Jill M.
Jill M.
Jul 29, 2016
Reliable, trustworthy, good work ethic. They are available for emergencies as well. I would definitely recommend this company.
Larry K.
Larry K.
Nov 1, 2017
Waking up to a blown water heater is a absolute nightmare! Checking yelp for a reputable company to do a quick and reasonable installation of a new one and struck absolute Gold!
American Home Water and air gave me a more than reasonable quote out the door right there on the phone......No add ons no gimmicky sales pitches just good old fashioned honest prices.
Fidel and Junior came in and did a professional job and were courteous to a fault.
In a day when it seems everybody's out for a quick buck it's truly refreshing to find a company that motto must be the customer comes first,
Even the lady that had to run my card because Fidel's machine was having a busy day was so nice and sweet I felt like I was talking with my Mom lol
Kudos to the entire company ,definitely two thumbs up!
Shannon O.
Shannon O.
May 4, 2017
Great experience. No up selling. To the point and very friendly. Stan was my technician and did tell me my compressor capacitor might need replacing in a year or so but nothing urgent. I appreciate the honesty and they have gained a customer for life. Will be recommending to my friends.
Heather T.
Heather T.
Aug 8, 2021
We are very happy with American Home Water & Air. Their offering for a home water softener and reverse osmosis systems were much more affordable thank other companies. We've now used them for three years, and their service, response times, and value continue to impress. We'd highly recommend this company.
Jason R.
Jason R.
Oct 8, 2020
American Home Water and Air replaced my water heater. I requested a quote and they responded quickly. They showed up on time, and informed me that they were on their way. No hidden charges or surprises. I was charged exactly what I was quoted. They removed the old unit and had the new one up and running within an hour. The work was done quickly and neatly. I would recommend them and use them again. Thanks for the great work and customer service!
Jim S.
Jim S.
Dec 9, 2016
Came home from an out of town trip to find our hot water heater died. And of course we were expecting guests to stay with us later that day. Called a number of hot water heater sales and installation businesses, all quoting pretty high prices and install days later. Called AHWA and they quoted a great price and had a tech out within hours to install a new water heater. Fidel was our tech and he was professional, courteous and very nice, as was everyone I dealt with at AHWA. I am so glad I called them.
Rich S.
Rich S.
2/16/2021
From the friendly folks I talked with over the phone to schedule appts. and Joe Smith who provided my in home estimate to remove and replace my complete HVAC system to Sean Lapre and his install crew, this was truly a professional experience. Put this alongside their top rated Trane equipment with a price that easily beat the competition and how can you go wrong? I would highly recommend.
Debbie B.
Debbie B.
Aug 23, 2019
We needed a quote for a 24 year old AC unit and searched yelp. I contacted AHWA due to the outstanding reviews! So happy I did and that I get to add another 5* review!. It was a stress free experience from start to finish, we couldn't be happier! AHWA responded right away with quote and the install. Quote was very detailed, install was so professional and the crew was exceptional!
THANK YOU!
Robert G.
Robert G.
11/17/2016
Everytime I walk into this place they make you feel so welcome. Thanks again for the help and great service.
Chris C.
Chris C.
Apr 8, 2019
What an amazing company! Our water heater went out in January and they came over and installed a new one the same day. They arrived on time and had it working within a few hours.

It's now April 7th and we found water trickling outside the house from the pressure release valve. I called them again and they were out here within an hour to replace the defective valve. I truly couldn't be happier with their service.
Maggie K.
Maggie K.
May 15, 2020
I waited over 4 weeks to get an appointment with this outfit on the only weekday I have free each week. The day they were scheduled to show up btwn 8-10, I didn't hear from the technician until 3 PM. Don't know about you but I have a long list of things to accomplish on my one day off and waiting around nearly the entire day for someone I plan to give my money to is not on my list!! I called a different contractor.



Not a chance; you've already wasted an entire day of my time. Your office said you'd be late but here by 11. You weren't even close.
Varun P.
Varun P.
12/07/2021 12:00:00 SA
I had used this company before for water softeners and 5 stage water purifiers and HVAC issues at my old house when this company's owner were old and I was very happy with them until today where a guy comes in for installation of 6 stage RO system.
This is after they cancelled on me 4 days back for unknown reason.
I recieve the guy outside(named Rich) and ask him are you ok with dogs and if not i can leave her at the back yard. He said he loves dogs and its fine if she stays.

In the meantime I was talking to Michelle(front desk of this company) where this guy did not bring the black color faucet i wanted.
So she said she will have it temporary installed and then later someone would come in and change the color. I agreed.
When i went to tell this guy that you can go ahead with the installation he said put your dog outside in the backyard or i will call some numbers/insurance company or what not in the rude way.
I was like sure i can but you have to tell me. Why are you being so rude and he continued so I asked him to leave and cancel the installation.

He calls Michelle infront of me and says he asked me twice to place my dog in the backyard and i did not. That boiled my blood. I asked Rich to leave ASAP.

I am not calling this company again ever. Not to forget the owners have changed. This company used to be very good, and the guys who have come in the past were good too. But not now lately.

Lastly i told the truth to Michelle when Rich left and she said they have to follow some protocols and bullshit and I could not take it anymore and i hang up. Instead of listening and trying to make things work she is blaming on me. Nopes sorry.

Do not call this company again and save time and energy please.
Thomas B.
Thomas B.
Jul 10, 2020
Had both AC units replaced in my home The work was completed in a timely fashion new air handler new thermostats whole new system complete and installed no hassle the installers that did my job did excellent work I am very satisfied
Ron S.
Ron S.
Nov 5, 2016
Angel & Daniel came to my home to fix my hot water heater and did a perfect professional job. I am a contractor myself and I know a good tradesman when I see one. For a professional installation at a great price use this company
Terri W.
Terri W.
2/17/2017
I not only had my HVAC system installed by this company but I also had a water softener system put in. I got the PRESIDENT system which came with a 10 year warranty (WOW). Fidel installed it within an hour and then went over how it works with me. He worked quickly and did an awesome job he tacked the wiring to the wall it looks awesome. Great job and I am now considering a reverse osmosis system. I did my homework on both HVAC and water softener and had many other quotes. (5) of them to be exact. These guys beat the prices and listened to exactly what I wanted and didn't try to up sell me. I will definitely tell all of my friends to use this company. I'm pretty skeptical and hard to please with all of these companies out there wanting to take your money and deliver nothing...no quality,no service. American delivers both. Thanks American!
Lorene E.
Lorene E.
5/16/2018
These guys were GREAT from top to bottom!  They answered a weekend call, gave me the information straight, and most importantly did what they said they were going to do!  All the guys were great to work with:  Bill who   made the assessment; Brad fielding the call; the install team Mack, Derek, Jason and Manny!  Thank you AHWA for everything!  BTW, the new A/C unit is awesome!!!
Ashley J.
Ashley J.
08/12/2009 12:00:00 SA
Yay! I have soft water!! When I was getting ready to move into my new house, I found out it had a soft water loop with no soft water unit. So I began my search for soft water units, I found this company online. Gave them a call, I work weird hours but they were able to stop by and evaluate everything while I was at work.

They did the install and came by to explain everything to me on a day when I was home. They even did it before I paid them. I got the best service, they were great at communicating with me and leaving me notes and instructions. Great guys and when I want to expand my water quality I am going to get their R/O system.

Check out their website and give them a call!! Their direct cell numbers are:

Tom Atkinson: (602) 339-0784 (cell)
Tom Knapp: (602) 339-1427 (cell)
Crystal F.
Crystal F.
Jul 8, 2018
After using a few different a/c companies, these guys are a breath of fresh air. Very honest and don't try to up sell you. They have kept my 12 year old unit running and well maintained.
Michael D.
Michael D.
Jan 9, 2019
I found this company through Yelp and was amazed at how many 5 Star ratings they had! Because the showroom was relatively close to my home, my wife and I drove to the business office. The two exceptionally helpful receptionists assisted us with most of our questions, but referred us to one of the two owners for technical information. I called Tom when I got home and he advised that a free site survey would assist him in answering all of my questions. Then, when I asked to schedule a site survey, he advised that he would be at my house in 15 minutes! 15 minutes? Are you kidding me? Guess, what! He was their in about 12 minutes! We had our discussion and we were ready to schedule an installation. Three hours later the soft water unit was installed at my house in about 40 minutes by two of the nicest technicians I've ever met. I'm left with only one question, and it's one for Yelp...is it possible to rate them 10 Stars? I'm serious, this experience was that good!

Mike D. in north Phoenix
Ted A.
Ted A.
Jun 8, 2018
I live in San Diego and my elderly Mother called me with an emergency with her air conditioning. As I help her with all of her issues, I wanted to get this fixed right away as her house was hot and she was uncomfortable.

I called American Home Water and Air and they were able to get Drew out to her home right away. The problem was the main blower motor and they had to source the part and then install it. Drew was great! I could tell by our regular communication that he really cares and this gave me comfort that he understood my Mother's limitations and that he would do all he could to help. He went above and beyond and I am grateful for all he did. I was very pleased with the service with this company and would not hesitate to recommend them!
Dawn N.
Dawn N.
9/17/2021
I have always had great experiences using Yelp for home improvement so wanted to do a yearly maintenance on my units as well as get insulation of pipes done. The experience to book was outstanding and the follow up to when the workers arrived was easy. The workers arrived and were professional and friendly. I thanked them and then asked if I could make sure my bill stated maintenance had been done as I paid for. The Billings came out completely wrong and the tech tried to call into the office managers who were extremely rude. Finally the tech had to leave to go to another job so I called in and spoke with a Liz and Maryann who were extremely rude and kept cutting me off and did not try help me with the invoicing. I finally got the billing as requested but literally have never received this poor service with any other business I have felt with. I will NEVER recommend this business or use them again.
Amanda ..
Amanda ..
7/29/2022
Had a great experience with them helping us with our AC issues in the hot summer. They keep you updated along the way, our technician went out of his way to go pick up parts, also the office is extremely helpful, communicated with you, the technician and the overall project. I would definitely recommend this company due to their professionalism and quality work.
Sunni W.
Sunni W.
Jan 8, 2022
My 22 year old water heater took stopped working the week of Christmas. I contacted AHW&A via Yelp message & phone the next day, and they cane ASAP with very competitive prices for new water heater and install, plus removal of old water heater. 10 days later I called after hours, as my new water heater was again not producing hot water. A tech and his apprentice were out first thing the next morning, and fixed the issue. I will say, their after hours answering service could use better customer service skills (they were very rude), but understand they are a 3rd party hired by AHW&A and have nothing to do with them. Overall, very happy with responsiveness, competitive pricing, and level of service from AHW&A.
Michael D.
Michael D.
01/09/2019 12:00:00 SA
I found this company through Yelp and was amazed at how many 5 Star ratings they had! Because the showroom was relatively close to my home, my wife and I drove to the business office. The two exceptionally helpful receptionists assisted us with most of our questions, but referred us to one of the two owners for technical information. I called Tom when I got home and he advised that a free site survey would assist him in answering all of my questions. Then, when I asked to schedule a site survey, he advised that he would be at my house in 15 minutes! 15 minutes? Are you kidding me? Guess, what! He was their in about 12 minutes! We had our discussion and we were ready to schedule an installation. Three hours later the soft water unit was installed at my house in about 40 minutes by two of the nicest technicians I've ever met. I'm left with only one question, and it's one for Yelp...is it possible to rate them 10 Stars? I'm serious, this experience was that good!

Mike D. in north Phoenix
Keith T.
Keith T.
Jun 9, 2019
I've been a customer for a couple of years starting with my RO system installation. I've interacted with Tom, the office staff and the technicians; every time with professional and courtesy. I recently received a reminder call that it was time to replace the RO filters (required annually).

If you've considered a RO.
system. I highly encourage you to get expert advice and quotes from American. Having filtered water in tap is so much more convenient than water delivery or buying bottled water. I use my RO system for cooking, in the iron, tea kettle and sous vide. A spray bottle with a vinegar RO water mix cleans glass with no hard water residue.
Dan L.
Dan L.
Jul 18, 2016
I purchased my water softener and reverse osmosis system from American Home Water & Air 2 yrs ago - both have worked flawlessly.
I recently called them to have the filters changed on my RO system.
I called on Sunday, they said a tech would call the next morning at 9 a.m.
Tech called Monday right at 9 a.m., said he would be at my house between 9:30 and 10:30 a.m. He arrived on time, changed out the filters and completed the work very quickly.
I highly recommend American Home Water and Air !!
Alex G.
Alex G.
9/22/2016
Gerardo came to the house today to install a soft water system. He arrived on time, was very pleasant to speak with, and was thorough in his work and explanation of the system. I was very satisfied with AHWA for install in less than 24 hours from calling them. I will definately use this company in the future as needs arise.
Shane M.
Shane M.
6/23/2018
Just had a water softener installed. The guys where on time and courteous. There workmanship was amazing you don't see trades take that kind of pride in there work anymore. You can tell that this comes from training and rules that the company implements. They respected my house and cleaned up everything. I would use them again and would refer them to a friend. The techs junior and Brandon where great.
Ashley E.
Ashley E.
8/31/2017
Great Company! Got me a same day appointment and was prompt and very kind.  Went out of their way to take care of us.  Will definitely be calling them again for future needs.  Our technician was Nate who was super professional and a genuinely kind person.  Thanks American Home!
Robert D.
Robert D.
11/12/2016 12:00:00 SA
Higi worked around our schedule and came on a Saturday morning. He was polite and careful (even wearing shoe covers to prevent scratching the floor). Work was done quickly and expertly. Very pleased with the service.
Jill C.
Jill C.
2/24/2017
After noticing a strong smell emanating from the water softener and heater area, I called American Home and the technician was here within an hour. Higi was knowledgeable, respectful and informative realizing it was not a gas leak on the heater but burning and leakage on the older digital softener unit. He explained the process throughout and even cleaned up salt residue which had been leaking from the resin tank. I am now in the process of getting a new softener and will be using American Home from now on for any a/c or water unit needs. Well done! I am so glad I found American Home Water and Air.
Irina B.
Irina B.
Aug 20, 2019
This company is on top of their business! Super easy to arrange for a service visit and understand all your options. Jose was detailed, precise and to the point (unlike some sales people from other companies we have met with). Competitive pricing, too. Definitely give them a call to discuss your water conditioning needs!
Bridget N.
Bridget N.
1/16/2018
So grateful for these guys!  I use AHW for my RO system. They are prompt, responsive, polite, helpful  and informative. Thanks Higi and Nate.
Michael M.
Michael M.
7/29/2021
George was great, he fixed the problem and let me know what I need to do to maintain the AC in the future. I should be able to prevent leaks in the future.

I didn't want to be upsold, and I wasn't. I've had shady repairment come in and mess with my unit and mess it up. I can't deal with that in the summer heat. Rest assured they're honorable people here with American Home Water and Air.
Rachel M.
Rachel M.
Jun 28, 2021
These guys were great! Super quick to schedule me and so helpful when they arrived. They got me in so much faster than other companies we had called. Will use them again!
Gabriel R.
Gabriel R.
Oct 16, 2016
This company has excellent customer service! Def. recommend this company. In the beginning of the summer, a co-worker had to replace their AC. He did all of the research, received multiple quotes and American home water & air gave the best quote by far. Later in the summer, our AC went out and after calling a few companies, not only was AHW the best quote, they instilled confidence. When The owner spoke with me about the specifics of what's included in the installation, I was impressed with the level of detail and extra items that were included in the quoted price. Also the methods explained to me in how they install was nothing like the other companies.

The installation was flawless and Higinio, Mario, Matt and Derek were very professional and courteous as they worked all around and inside our home. Great guys and stopped to answer Qs!

Definitely give this company a call for your AC work!
A J E.
A J E.
Sep 12, 2018
On Saturday, September 1st we came home to a very unpleasant surprise. Our laundry room was flooded and our water heater was done. Can't really complain, we'd had this water heater since 2-6-05, so getting over 13 years of service was pretty darn good.

Anyway, this couldn't of come at a worse time, Saturday, 3 p.m., on a Labor Day Holiday weekend. A nightmare in the making. We called around and several companies either could not come out to the following week, or they were charging extremely high prices to respond on the holiday weekend.

Thank goodness we found American Home Water and Air. We called and they answered immediately (so nice to hear a live voice for a change,) and said they could respond that afternoon. Not only could they respond, but there were no additional charges for responding on a weekend, especially a holiday weekend. They also quoted us an unbelievable price, out the door, that was 4-700 dollars cheaper then everyone else.

True to their word, their technician Higi arrived in about 45 minutes after our phone call. Higi did an exceptional job, especially with the install and clean-up. Our laundry room looked better then before the flood! Higi answered all of our questions and was extremely polite and professional. Also the entire job, from start to finish, was completed in under an hour. The most amazing thing, is the out the door price we were quoted over the phone was the exact price we paid!

We are very happy with the services of American Home Water and Air and we definitely recommend them. If we ever have any other water heater issues we will definitely call them. Also, next year when we do our annual air conditioner check, we will most likely call them for that too. Great company!
Ben S.
Ben S.
Jul 14, 2017
After some back and forth with one of the owners, I feel that the situation has been resolved. I understand running a business is difficult, especially went you can't do everything yourself. The owner ultimately apologized and promised that he would use this experience as a teaching moment for the tech that came to our house. That's really all I was hoping for. We're all good.
Nate S.
Nate S.
Mar 16, 2020
I called for an inspection to my Trane AC unit as required per warranty policy.
The office replied promptly and a technician was dispatched the same day. He showed up punctually, was friendly and very professional. The inspection was conducted, everything was fine ok and I signed up for the annual service agreement.
I thought the service was very professional and reasonably priced.
Scott G.
Scott G.
Dec 8, 2021
Had an issue with our water softener system including a leak. It was time to replace the whole thing! Decided to go with American Home Water & Air.

They were prompt and attentive from the moment I requested quotes from companies. Jose came out to look at the project and was timely, professional and detailed. Once we decided to run with American Home, the office quickly called to get us on the schedule which was the following week.

Higi and Ian arrived on time, worked very hard and executed a very clean and professional install. They had respect for our home and for us as home owners. Everything went according to plan, Higi spent as much time as we needed to review his work, train us on proper procedures and made sure we were comfortable with everything.

Definitely very comfortable recommending this company. We have found our plumbing and air company for the foreseeable future!
Steve J.
Steve J.
08/01/2021 12:00:00 SA
We have used American Home Water & Air for a new hot water heater install, reverse osmosis install, and soft water install. We also use them for annual a/c check ups. Wonderful company and very professional.
Katalina N.
Katalina N.
Jun 24, 2018
AHW surpasses every expectation every year. They are my go-to for a/c issues and water heater issues.
This summer, a/c went out at our other property where we had fosters. They came right out and diagnosed the issue. Their techs are patient, informative and know how to explain the most technical terms in simplest terms.
There is no other company I'd use. No other company could reach the standards AHW has reached.
Debbie E.
Debbie E.
Jun 19, 2019
The service that Jordan provided on 6/14/19 was exceptional. He was thoroughly meticulous in not just changing the filters, but cleaning and explaining it all to me. I was impressed with the care he took to do such a great job. He wasn't in a hurry and was patient. In the past we've changed the filters ourselves, but after watching and listening to him I would have to say that the service was well worth the money. We'd been doing it wrong all this time too! Yipes!
Christian L.
Christian L.
Mar 10, 2022
Very responsive and knowledgeable. I set up a plan with them to service my four HVAC units twice a year. Xavier and Tobin techs came by and serviced all units. They were very personable and walked me through the entire process. I'm glad I found American Home Water & Air on Yelp.
Tom K.
Tom K.
6/22/2019
This is my 2nd review of this company and I can't say enough good things about them. I contacted them because I was certain that my instant hot water unit needed to be replaced. I was ready to have them get a new unit and install it. Instead, Tom  who is one of the owners suggested that I drain the line going from the pump into the house. He talked me through it on the phone and that fixed the problem. The owners of the company and all the employees that I have had contact with are the best.
Jeff M.
Jeff M.
Jan 9, 2017
Water softener was leaking and was at least 6 years in service. Not worth repairing and this company has great reviews. They came the same day and put in a much better unit with a 5 year full warranty. Great job.
Randy S.
Randy S.
Sep 8, 2016
These guys are great!
I sent in a request for a new water heater.
Tom called me back within the hour, gave me a firm quote over the phone (very fair price), and said he would try to get an installer to my house that same day (this was already after 2pm so I was not really expecting same day service).
About 30 minutes later, I got a call they would be at my house in 30 minutes.
Angel was the installer, he was very courteous, professional, and prompt.
Very satisfied with the entire process, pricing was fair, service was great, they were quick, could not have asked for anything more. Would 100% recommend this company.
Thank you!
Jill S.
Jill S.
11/15/2013
Water heaters.  How often do you EVER check yours out?  Mine's in a closet in the garage.  Forgettable.

Until this morning, when I saw a strange rust-colored stain on the floor outside the closet.  Checked the heater, and not only was there a little sheen of water, but a nice crust of calcium sediment on the base.  Clearly the heater had been leaking for a while.  This freaked me out, because water/electric are not a good mix.  Last time my old unit died, it caught fire, so needless to say, I was a bit panicky about getting this replaced ASAP.

Based on the yelp reviews, I called American Home Water about 11:30AM.  Around 1:30PM, Wilson was rolling up with my new heater.  Yes, two hours later.  On a Friday, no less.  Around 3PM, Wilson was rolling out.  But, not before giving me my warranty booklet, explaining what's warrantied, showing me how to change the temperature (should I need to boil a body or something, I imagine), explaining how I should drain the tank once a year (no one has EVER mentioned this), putting on new fittings, showing me how to turn it off if there's a problem, throwing a label on the tank, and cleaning up the area as if he was never there (that's not entirely true, because he even cleaned up the water stains from the old unit which were NOT his fault!).

Great service, fair price, personable technician.  Definitely recommend this contractor!
Megan M.
Megan M.
2/13/2021
I would highly recommend this company to everyone I know. Our water tastes better since they replaced our RO system. They were fast, professional and efficient l. Five out of five stars for us!!!
Rott G.
Rott G.
Jun 15, 2015
BEST SERVICE EVER!!! I called at 6am to have a softener installed and our ac served in our new home. It is 9:15am and the softener is install by Luis and Gerardo. Both of these men were professional and friendly. The ac will be served this morning too. I am sure brandon will be just as awesome! Stop looking and use American Home!!
Greg C.
Greg C.
01/12/2019 12:00:00 SA
I recently had a water softener and Reverse Osmosis System installed in my home by American home water. I had also received a quote from a national brand name water company and after comparing both systems and costs I decided to go with American home water. Tom came out and gave me a reasonable quote. Their installers arrived on time and did a professional job. We couldn't be happier. I recommend
Eric P.
Eric P.
May 11, 2020
Tomas was great, gloves and mask in the heat. He had to run across town to get a part but still got us back up and running in just a couple of hours. Thanks again, I will be using AHWA in the future!
Talia C.
Talia C.
Apr 12, 2019
All I can say is WOW. This company blows me a way. Call them, and you'll discover the same thing. If I could create my dream company as a consumer, this would be it.

We used this company a year ago for our RO system, which we love. I knew when we needed 2 A/C units that they would be first on our list to call. We did our due diligence and interviewed 3 companies, none of which could match the price or service of this one. Hands down, no contest. Brad came out for our estimate and was fantastic. Knowledgeable, kind and in no way pushy. He emailed back and forth several times with my husband, who is VERY thorough and particular, and my husband had excellent things to say about him.

The crew just left after installing our 2 units. This was a first class production!!! There were between 5 and 7 men onsite at all times. Jason did a fantastic job keeping me informed. They wore booties and laid down mats (a big deal in our home with little kids running around). Every man on the job was kind, respectful and incredibly talented. They did a great job educating me about what they do, why they do it, and more. No stone was left unturned.

This company is obviously invested in their staff, and they take great pride in their products, service and workmanship. They make sure to be as informative and preemptive as possible. As a female, I felt respected, safe and I trust them exclusively. Knowing that they did a phenomenal job with installation and that they will be there for us, day or night, whenever we need them helps me sleep better at night.

And one last example of the excellence of this company: We are having the exterior of our house painted in the near future. Brad is going to have his crew come and protect and cover the units before the painting company arrives to ensure they are kept in prime condition!

If you have even the slightest doubt as to whether or not you should choose this company, call them now. You will be thrilled you did! (And no, I get nothing other than the satisfaction of praising a well-run company from this review.)
Will L.
Will L.
Dec 8, 2015
A breath of fresh air.....
The guys in the office were professional and made service a priority. We called late in the after noon and asked for services they do not normally perform and still gave an they still gave us an accurate quote.

Higinio was a great tech.
Lightning fast and quality work. Answered all our questions in a pro and caring way.

We plan to call on these guys in the future when needed... Thanks
Ashley E.
Ashley E.
Aug 31, 2017
Great Company! Got me a same day appointment and was prompt and very kind. Went out of their way to take care of us. Will definitely be calling them again for future needs. Our technician was Nate who was super professional and a genuinely kind person. Thanks American Home!
Mike M.
Mike M.
3/25/2023
American Home had great customer service and Michelle, the sales rep, answered all the questions I had about their systems. Higi, the technician, was very professional and installed the systems in a few hours.

All their prices are on the website. Michelle also sent me an estimate before any work began.

Here's my final cost break down:

Pre-Run Iceline Sleeve: $45

Drill Granite or Quartz for RO install.: $100

Faucet Upgrade Level 3 (I went with the 888 in brushed nickel) : $85

56K PRESIDENT WATER SOFTENER: $1,895

BIG BLUE WATER FILTER: $350

6 STAGE ALKALINE REVERSE OSMOSIS: $675

The total, parts and labor, was $3150.
Stacey W.
Stacey W.
Jul 7, 2020
Had our AC serviced. They were very professional and friendly. I also appreciated the great communication leading up to the appointment. Will contact them for future needs.
Magnus G.
Magnus G.
Jun 8, 2022
I was very disappointed that they promised an install and then didnt bother to check inventory in the week I sweated with no ac. Checked to confirm everything still on and was told yes, only to receive a call one day before install that ac was not in stock and they would update me in 2 weeks. I called another company and had install done the next day. I will not be using American Home Water and Air ever again.
Matthew S.
Matthew S.
6/14/2015
My wife and I recently purchased a home in north Phoenix with water softener problems. I contacted American Home Water and Air after a referral from a family member. I figured it would probably be a week or so before they would be able to send someone out to look at our water softener. I am sure you can imagine my surprise when they had someone out that afternoon and he had my salt water softener up and running in less than an hour. A week later my wife noticed how much cooler our upstairs was compared to the downstairs. We are definitely finding things our home inspection missed. Again, the same day we called AHWA they had someone to look at our 2 AC units. I am very impressed with the professionalism of this company. We will continue to use them in the future and will recommend them to friends and family.
David B.
David B.
1/28/2017
Found these guys on Yelp. Called and spoke with friendly owner. The other owner came out the same day to give us an estimate. He was not a salesman, but super knowledgeable and shot it to us straight. They installed the next day! Fidel and Junior, the installers, were super professional, fast, and friendly. They walked us through the system after the install.

Overall, I would highly recommend. Great experience.
Robert Z.
Robert Z.
May 1, 2018
Believe the reviews.....Saturday morning air out at 6:30...air fixed by 10 nuff said.
Ginny H.
Ginny H.
Feb 12, 2018
We checked with several providers, leaning heavily toward those with great reviews. The low-key, informative presentation by Tom was part of what sold us. 2 days later, a team of 3 installers came for a somewhat complicated job (we had no 'loop') and they all worked continually and capably for two hours. Afterward they explained how the system works and we look forward to years of hassle-free soft water. This is an impressive company. If/when our old AC unit conks out, we know where to turn.
PS My Yelp ID indicates Chicago; it's where we live part of the year but we're in Scottsdale for 4-6 months a year as well.
T N.
T N.
Jun 17, 2017
For some reason, the breaker kept turning off our air conditioner. We thought maybe something was wrong with the AC so we called American home water out. A super nice guy came out to our house, and did a whole inspection of our AC unit. He found some loose wires, and even though our AC unit is old, he fixed it for us and now our AC has been great!
Honesty, logic, and problem solving skills are pretty rare these days. (Just saying) If you want a competent person that's not trying to rip you off, call this company! Such friendly customer service from the call to the call out, and great prices. Thank you so much and we will call you if we need anything else.
Michael W.
Michael W.
09/03/2018 12:00:00 SA
Great price on new Trane AC unit, good install experience. Replaced air intake duct after noticing it wasn't sized properly. Serviced my older unit and replaced motor which I think might have it last another year or two.
Ronald S.
Ronald S.
Jan 4, 2017
Got a quote early in the morning(6:30am)to replace my water heater. Technician Higi came out within 2hrs and replace the unit in within 2hrs. Great Job! I'm planning on using the company for my air conditioning services as well.
Brandon Z.
Brandon Z.
Aug 30, 2016
Really had a good experience with these guys. We needed a new A/C unit and got a few bids. Mike B. came out to our place and reviewed our situation. He gave us what we felt was an honest assessment and presented us with a few options - never felt pressured or as if we were being upsold. We chose them because of both the service and pricing we received. The installers showed up when we were told that they would and did a thorough job. So far so good! We'd definitely recommend for a/c servicing.
Sherrie H.
Sherrie H.
6/22/2020
I just used American home water and air to come out to fix my air conditioning. It was making a loud noise which was what my service call was for. Mack arrived and was very professional and friendly. After inspecting the unit he reported back that the capacitor was not working properly and needed to be replaced at a cost of $305. I asked what about the noise it was making and he said it was probably the duct work making the noise so I said I will climb up in the attic and check it out. I told him to go ahead and replace the capacitor as I considered that maintenance even though it seemed extremely expensive. I work from home so I don't want to take a chance and have my air conditioning go out. He completed the work and left. About three hours later the air conditioner starts to make an even louder noise and keep in mind the noise was never repaired he told me it was the duct work. I climbed up into the attic to check for the noise. I get up in the attic and there's no noise coming from the duck work. So I called Mack back tell him that it's even louder than before and he says he will come back out. Upon Macks arrival he goes up on the roof and reinspects the AC unit and tells me it is the squirrel cage and that it needs to be replaced of course I ask how much will that cost? He replies that is going to be another $500 which I thought wow that is really expensive! I then asked Mack can you do any better than that on the price? And he immediately says no.But again I work from home so I need my air conditioning here in Phoenix when it is 110° so I tell him to order the part. I then start to call other companies to find out what it will cost to have the same repair done. I find out I can get it done for considerably less than what I was quoted. Now let me just say I don't mind paying for quality work at a reasonable price but when I get the perception that I am being taken advantage of that does not sit well with me. I do some research and find out that the capacitor that was changed and cost me $305 cost less than $20 so I have now paid $285 for a technician to climb on the roof remove a panel spent 20 minutes reviewing my AC unit and another 20 minutes replacing the capacitor in total he has been here for just about an hour at a rate of $285 an hour and hasn't repaired the noise which is what my original service call was for. I did some additional research on the squirrel cage aka blower wheel that needs to be replaced and found that even at retail this costs between $100 and $215 which would not be their cost. So once again in my opinion they are trying to overcharge. I don't know of any AC techs in the valley that make even $100 an hour. Don't get me wrong I know they have overhead but let's just say it takes him two hours to remove and install the new blower wheel and the cost of the part that's still only $400 even with overhead. I personally will never use this company again and as a person who works in the Multifamily industry I will also let all of my industry partners know not to use this company. I strongly suggest you do your research before reaching out to them.

Update: Well here it is 8 days later still no response from this company. Stay away from them they will rip you off!
Tracey S.
Tracey S.
Jul 5, 2019
I am SO glad I went with American Home and Water for my AC replacement. The workers were there on time and communicative. I had purchased a smart thermostat but it hadn't arrived when my AC was being installed. They volunteered to come back and install it for me the next week when it came. Great customer service!
Kim M.
Kim M.
10/14/2017
I stopped in to purchase a gas valve and found out that they don't sell them other than for warranties. I asked if he had old water heaters that might have a good part. We went inside and explained whats happening w mine and he took me to his warehouse and said it might be this or that. Paul was very helpful and knowledgeable. Thank you!
Jim N.
Jim N.
Apr 20, 2017
Today I had the line from my R O system to the back of my refrigerator replaced because of a leak. My technician was Javier. He was polite, knowledge, got the job done and gave me hints about our soft water and R O systems. I've used AHW for years and will continue.

Jim N
Lynn B.
Lynn B.
07/01/2015 12:00:00 SA
After a night of 92 degrees, and a morning of checking GFI'S and the a/c fuse box, I finally  looked through Yelp to find a 5 star company to fix my a/c unit.
AHWA fit the bill.  After calling, the dispatcher told me it would be an hour or less before Brad would arrive.  It was about 45 min.  
Brad introduced himself to me, tolerating my yapping dogs.   He checked the control unit in the  house, went up on the roof, took pictures of the  inside of the unit which he showed me, gave me an estimate and a 5% discount for mentioning Yelp, stuck to the estimate, and so far, my house is cooling down. Woohoo! Thanks, Brad.  
Will let you know if it's still working. (That's a joke - grin)
I couldn't be happier with AHWA. I'm confident in recommending them!
Stephen M.
Stephen M.
5/29/2015
A great experience getting a water softener & an RO system installed.  I called them based on all the Yelp reviews (as well as the less positive reviews for other companies.)   Tom set up a time to call when I was in town, called to confirm, arrived on time and gave me an estimate that I felt was reasonable.  I never felt I was being uphold -- just given options for what Tom felt I needed.  He was in and out in less than 30 mins.

I called back a couple of times that morning to ask some questions -- Tom either answered right away or called back within minutes.

They installed the system the next day.  Again-- they called to confirm, the driver called to let me know he was on the way and they were on time.

Took about 3 hours to do both jobs-- mine required some additional work based on where the water came into the condo and where the water heater is.  Work looks great. Love the soft water.

The crew was great -- had a supervisor making sure it all went well.  Jose, Fidel & Lui -- all were great.  Walked us through what they did and how to work the systems.  Cleaned up everything.   Like I said, a great experience and I'm thankful for the reviews on Yelp that helped me find them.
aaron r.
aaron r.
Oct 17, 2018
AHWA was recommended to me by a coworker. I spoke to Brenda (I believe) on my initial call on Monday 10/15/18. She was so friendly and scheduled my RO repair for Wed. 10/17/18. Higi gave me a call around 8:30 in the morning just like Brenda said. Higi was actually early to the appointment at 9:56 AM. Higi was awesome! Very friendly and seemed like a great family guy. I was very impressed with overall friendliness of everyone. Prices were fair and Higi taught me some things about my RO.

I will definitely be calling them again for any RO water or soft water issues. Thanks again AHWA for the very polite and professional staff.
Jessica R.
Jessica R.
Sep 6, 2015
I called American Home Water and Air because our AC was leaking water out of the bottom and it was running down the roof. They were able to come out the next day and fixed it on the spot - apparently the line was clogged in two places and some parts needed to be replaced. They were on time, fast and very reasonably priced. I will definitely be using them again!
Joe I.
Joe I.
1/29/2015
Just moved to Phoenix, read good things about American Home on Yelp, so asked them to inspect my water softener and RO systems.  Johnny was on time, answered all of my questions, and provided maintenance advice.  Will definitely call them again if needed.
Tami K.
Tami K.
Jun 19, 2015
Water heater stopped working a couple days ago, called around to Sears, Lowe's, Home Depot and found American Home Water & Air on Yelp. American Home Water & Air had the best price for installation by far. They were able to come out the next day to install the new water heater. Called to give us a time frame, arrived in that time frame, techs were friendly, efficient and volunteered that they were treated well by the company. Will use this company again.
David W.
David W.
Jan 9, 2018
AHWA was very responsive to my calls and questions and provided a straightforward quote for the work to perform. They came on time, completed the work cleanly and efficiently, replaced an inoperable water main shutoff valve, installed a whole-house water softener and kitchen reverse-osmosis system and water spigot. It was all delivered as promised and they emphasized their support availability, and warranty service. The prices were good, great products, and I would recommend them to others.
Marcos G.
Marcos G.
02/10/2018 12:00:00 SA
Today I walked out to my garage to learn my water heater was leaking; I needed a replacement. I called several companies for estimates and American Home Water and Air was by far the best price ($230 to $530 less than the other companies!). I called AHWA back to make sure I was getting an accurate quote and Tom confirmed it was an accurate quote so I scheduled service.

Later the same day, Angel and Josh with AHWA arrived and removed the old water heater and installed the new one. They were polite, professional, and clean and they answered my questions. I was charged exactly what I was quoted with no surprise charges or up sells.

Thank you to the staff at AHWA for your honest straight forward approach.
Lindsay V.
Lindsay V.
Dec 10, 2020
Our technician Marc was amazing. He made us feel safe, wore his mask the whole time and was warm and inviting. He quickly found the problem with our heater and fixed it within the afternoon, which was essential during the cold snap we had. He alerted us that it was a fire hazard and took care of us like family. He even was so nice around our nosey one year old. I'd recommend him and American to anyone!
Doug M.
Doug M.
Jul 24, 2019
A day after returning from vacation, I walked into my garage at 5:30 AM, only to see water all over the floor. Water heater!!

I called American Home Water at 5:45 AM, thinking I would get a recorder. Owner Tom Atkinson answered the phone, walked me through draining the system, and scheduled apt. By 9:00 AM I had new water heater installed, and avoided disaster.

As I had planned on calling them that day to discuss a new water softener and RO system, I also purchased these from them. Everything installed by 11:00 AM, and for a price that I am very happy with!
Matt M.
Matt M.
07/03/2019 12:00:00 SA
We just had American Home Water & Air come and install a water softener and RO in our home. They were very quick and professional and took the time to explain everything to us before they left. I would highly recommend this company for their professionalism, competitive prices and overall great at what they do. They have all the parts available and are ready to install in your home. I had Tom K. over yesterday to look at our house and had them come the next morning to install the products. A+
Sarah M.
Sarah M.
5/26/2020
We moved into a 15 year old home last year and the ac units were original to the house. We got through one hot summer with them and then when the weather got hot again this year we knew it was time to replace them. It's hard with ac units (same as automotive repair etc) when you don't have a clue what a good quote is or how this stuff works. We had 3 companies come out, and AHWA was the cheapest quote. We hired them not because of the cheapest quote but because of the customer service and honesty of the people we dealt with. We had a family friend who used to be in air conditioning review our quote just to be sure we weren't getting ripped off before we bit the bullet. He reviewed it and said oh yea this is super reasonable. I've seen companies just charge this much for the larger unit (we needed 2 units). Long story short, replacing your ac units sucks and is expensive, but when you are dealing with such a quality company it really took the sting out of it. Thank you!
Anthony M.
Anthony M.
10/07/2013 12:00:00 SA
Our water heater started leaking so we called Tom and set up a time to change it out for a new one. It was very nice to get it done same day. Our service tech., Wilson, showed up as promised and did a great job. He was very knowledgeable and professional. He explained everything and left the work area very clean.
    Great price, great service.  Glad I called!
Anand N.
Anand N.
Jul 26, 2018
Woke up to find my water heater had broke and water spilling everywhere in the garage. Called my insurance company for a restoration company and then called American Home Water (because of the numerous 5 star Yelp reviews) at 7 am. By 9am they had someone replacing the water heater. They beat the restoration company to the house and were done before the others came. We didn't even miss a hot shower. Very fast service could not have asked for anything more. Definitely 5 star service! Service techs Angel and Brandon were great as well. Would definitely use this company again!
Igor C.
Igor C.
Jul 31, 2020
Called for emergency A/C repair.
The good:
- Called the company at 9 pm workday and was able to schedule the visit in an hour
- Josef is a skilled professional, diagnosed the problem (bad capacitor) in a minute, took another fifteen minutes to fix it. Checked inflow temperature after that to make sure there are no other problems.
The bad: I was charged $300 for a $20 capacitor that sums up to $413 with the labor cost. Still happy the emergency is resolved but probably will look somewhere else for routine operations.
Michael G.
Michael G.
09/09/2019 12:00:00 SA
American home water and air gets a five star rating for their prompt service, terrific customer service and quality work.  Two of our central HVAC systems went out on a Friday afternoon. Drew from American home water and air came out Saturday morning to review the situation. One HVAC had to be replaced and one HVAC system was repaired by Drew.   The Company gave me a very fair price to install the system two days later, on a Monday. Jeff the supervisor and his team arrived very early Monday morning to install the new HVAC system. Their professionalism, The care they took installing the system and around my home was exceptional.   I highly recommend American home water and air to anyone who needs HVAC service, repair or installation
Dan T.
Dan T.
7/31/2019
My outside motor on my ac went out last year at the beginning of summer. They came out promptly and replaced it. I even spurge and got the bigger and better fit cause it would last me longer. *caugh* Apparently I had a slightly smaller motor, which caused my ac to stop working due to it being over worked. This year my ac went out with what seemed to be the same issue.  Call them,  but they were too busy.  Arr... Fine.   Called boldt havac (#2 on my Yelp list).. was advised that the new motor that was replaced last year had the bearing damaged. Um.. you sure it's not a loose wire, I just replaced the same motor last year with American home, sadly he was sure. My fan blade is off balance and caused the motor damage. May need to replace that too (quote still out on that) It cost me $150 less for the replacement of the motor this year during prime summertime. Ps from start to finish boldt was slightly quicker on the repair, and cheaper. Ac is now working. Too hot for a broken ac. Glad I was impatient.
Julie U.
Julie U.
5/18/2016
Great service; Easy since they contact you for annual appointment; Luis was courteous and knowledgeable and answered my questions.
Highly recommend!!
Will L.
Will L.
12/08/2015 12:00:00 SA
A breath of fresh air.....
The guys in the office were professional and made service a priority. We called late in the after noon and asked for services they do not normally perform and still gave an they still gave us an accurate quote.

Higinio was a great tech.
Lightning fast and quality work. Answered all our questions in a pro and caring way.

We plan to call on these guys in the future when needed... Thanks
Josh M.
Josh M.
6/25/2017
A few weeks ago my worst nightmare became a reality. The old AC unit at my condo stopped working! So I began the process of sending messages for quotes and getting estimates on replacements. Mike Bushong from American Home Water and Air was able to get back to me with quick quote via message and then penciled me in for a one-on-one consultation. The process was quick and simple and the flat rates were reasonably priced. They had their crew come in and replace the old unit with a brand new one within about 6 hours. The staff was very hard working and professional. I would recommend their service to anyone needing a new unit or even minor repairs. Now I see why they were so highly rated on Yelp. Thanks again for making me cool again!
C W.
C W.
Jun 16, 2022
Very Friendly and helpful staff! I was researching how to clean A/C Drain Line and found very useful information on AHWA Website. I had a few questions and called the listed telephone # not knowing the business was in AZ while I was in FL. Rather than just telling me to call a FL Co. AHWA took a concerned interested in my particular issue and took the time and effort to render valuable insight to assist someone thousands of miles away. The helpful action by AHWA demonstrates a business that valves high customer service.
Igor C.
Igor C.
7/31/2020
Called for emergency A/C repair.
The good:
- Called the company at 9 pm workday and was able to schedule the visit in an hour
- Josef is a skilled professional, diagnosed the problem (bad capacitor) in a minute, took another fifteen minutes to fix it. Checked inflow temperature after that to make sure there are no other problems.
The bad: I was charged $300 for a $20 capacitor that sums up to $413 with the labor cost. Still happy the emergency is resolved but probably will look somewhere else for routine operations.
Amanda ..
Amanda ..
Jul 29, 2022
Had a great experience with them helping us with our AC issues in the hot summer. They keep you updated along the way, our technician went out of his way to go pick up parts, also the office is extremely helpful, communicated with you, the technician and the overall project. I would definitely recommend this company due to their professionalism and quality work.
Angie M.
Angie M.
4/28/2018
Every time we've called them for service, they've been out within hours of our call. After purchasing a water heater and water softener we didn't think the service could be better, until the air conditioner went out on a sweltering Friday night. They weren't taking new HVAC customers, because they were so booked up, but because we were water customers they squeezed us in. My husband called at 8 on Saturday morning, and by noon our tech Bill was fixing our unit. They fix what's broken, that's it. They don't tell you that you need a new unit unless it's a goner. $304 later and our 10 year old a/c was blowing icy cold air.  I adore this company, highly recommended, I've never had such honest, fast service in all my years of home ownership. Great job AHWA!!
David W.
David W.
01/09/2018 12:00:00 SA
AHWA was very responsive to my calls and questions and provided a straightforward quote for the work to perform. They came on time, completed the work cleanly and efficiently, replaced an inoperable water main shutoff valve, installed a whole-house water softener and kitchen reverse-osmosis system and water spigot. It was all delivered as promised and they emphasized their support availability, and warranty service. The prices were good, great products, and I would recommend them to others.
Lance L.
Lance L.
02/10/2021 12:00:00 SA
Extremely fast response on a quote.  Emailed me some details and a range to expect which was in line with other companies.  They certainly earn a 5 star.
K. M. S.
K. M. S.
7/14/2020
Called them again! This time to re-install my water softener. And again, they did a great job. Fast, honest, clean, and cheap. My technician was Isaias Angel Jr (Junior). He came and did an excellent job with installing the water softener and plumbing. I can't say enough good things about this company. They are my go-to.
Ed J.
Ed J.
7/31/2018
Great service and fair pricing. Had a water heater installed in a timely manner, from scheduling to install. Junior called the morning of and gave me a 2 hour window for install. He was very nice and professional. He answered all my questions. I would definitely use this company again and would recommend to others.
LD M.
LD M.
07/09/2018 12:00:00 SA
These guys were great.  Fixed what Chaz Roberts didn't a couple of months ago and didn't pressure me to get a new unit.  Thanks!!!
Jim G.
Jim G.
Jun 30, 2017
Thanks AHWA! Angel, Gerardo, Higi and Mark
Did a great job today. The install of my AC unit went very well and the quality was top notch.
Will use AHWA again!!
Abir D.
Abir D.
12/17/2020
Pretty prompt in service. Was at home within 2hrs or so. Was wearing mask  gloves and shoe cover. However the mask was sliding off. I would recommend provide a mask for them so that they stay safe and the customers as well. Explained very well what was the issue and what he had to do. However, he didn't inform me before he started the work. He forgot to do it he mentioned.  He made sure the AC is working fine before leaving. Overall good experience will definitely recommend them.
Bill S.
Bill S.
4/19/2017
5 star 5 star 5 star!!!!!! Parker and Sons just quoted my parents $2300 to replace a water heater. Tom came out and gave us a quote, it's less than $1000 and we're going up in size!!!! Only place we will ever go!!!!
Diane C.
Diane C.
6/23/2017
This company is the best! My call was returned quickly, and the next day I was visited at my home for an estimate. The price was the best I'd found by far. I told Tom that I wanted it done as soon as possible, and Fidel and Junior came out that afternoon. They were friendly and professional, the equipment was explained to me in detail, and they cleaned up after themselves. I will definitely recommend this company.
Lacey D.
Lacey D.
8/25/2018
A/C broke this morning so after reading through numerous yelp reviews, we decided to give this place a call! Called around 10:30am and they were at our door at 1130am. 10 mins later, our AC is back up and running! Broken capacitor was the issue. Drew was our tech... super nice guy and very informative. They also give 5% military discount! Thanks for the fast service and reasonable price!
Vrocket G.
Vrocket G.
Nov 19, 2016
I used this company today to have my RO system serviced. I found the tech RJ to be very friendly and professional. I had requested the filter changed due to the dates marked on the present filters. After testing my water RJ said my membrane was fine. Could have sold me parts o didn't need but didn't . Will use again Thank you
M B.
M B.
2/21/2022
Great service! We are new to the area and were referred to AHWA by a friend. We couldn't be more satisfied. Great communication with their office manager, very pleasant and professional. Two separate service calls, one for a hvac regular service and one to install a new Samsung heat exchanger. Both crews showed up on time and stayed within their quote, as well as being approachable and knowledgeable in their trade. No question we will use AHWA again should the need arise. Two thumbs up!
Chris E.
Chris E.
10/08/2020 12:00:00 SA
Scheduled an appointment to have my a/c looked at. Joe showed up on time and was able to get my a/c back up and running within an hour. Very clean and professional company. Very responsive too. Would highly recommend
J. A. K.
J. A. K.
4/19/2023
I have had a system with American for 5 years and was happy with the service, until this last time. The tech, Max, wa a nice guy who obviously is new at the job and bumbled around like it. He had no idea about the cost of service (and I think we were overcharged as we had our own filters for the RO) and he did a nice job changing the tank. Works great. But when i asked him if he was checking the water softener in the garage, he looked baffled. Every other tech came out and checked it before without being asked. He noticed there was a leak and had to make the 10th phone call to see what to do. I was told that the system was not their reponsibility and it was cost $750. UNREAL. I BOUGHT AND PAID CASH FOR THIS SYSTEM FROM AMERICAN. Then I was told that they would give me the name of the company to call, Thane. I knew then I would never hear back, and of course I haven't. Very disappointed and disgusted.
michael m.
michael m.
6/24/2017
One year on update to my previous review. System has run perfectly over the last year. Great install - system sized perfectly and house staying nice and cool - even in 119F weather days

Also nice to be able to go online and program and adjust the system over the internet
Jennea B.
Jennea B.
May 12, 2017
I knew it was time to purchase a new air conditioning unit for my house so I began doing my due diligence to find a reliable and honest HVAC company. Previously I'd used George Brazil for semi-annual maintenance checkups, but I never felt they were looking out for my best interest; they seemed to only be looking for the sale.

After extensive research I selected American Home Water & Air. I first had them come out to do my pre-summer AC checkup on my old unit. Knowing I had a leak that George Brazil repeatedly told me they couldn't find, I asked Bill, the AHWA technician who came out, about my leak. Without hesitation he showed me exactly where my unit was leaking, and it was quite obvious when I looked at the leak location that the leak should have been found much sooner. I then asked him if he thought I needed a new AC and he gave it to me straight, which I appreciated. He said at most I might get another summer out of it, but he couldn't say for sure. He didn't push me into a new AC, but he did offer to have someone follow up with me if I wanted to know more about my options.

Since my unit was aging, leaking and builder-grade to begin with, I opted to learn more about what was on the market and how much it would cost me. Brad was the lucky one who had the painstaking job of answering all of my many questions over the next month. I must say, he was fantastic to work with. I never felt pressured to buy a new unit, and I felt like he was happy to answer my questions (and I had lots and lots of them!).

I ended up purchasing the Trane XV18, a variable speed unit that is much more efficient than what I previously had. I also purchased the associated furnace and coil because my old unit was an R-22 which is not used in new units.

One thing I appreciated about Brad was that he would have been just as happy to sell me the least expensive unit as he was to sell me the more expensive unit I ended up purchasing. It wasn't about the dollar amount of the sale, it was about finding the product that best met my needs. I wish all companies had this same mindset.

Earlier this week they installed my new system. The guys that installed it--Mack, Adriel, Drew and Payne--were professional, courteous, and happy to answer the random questions I had about my new system. They also made sure I was satisfied with everything before they completed the job.

I'd definitely recommend American Home Water & Air to anyone looking for an HVAC company, even if it's just for semi-annual maintenance checkups. It's so refreshing to find an honest company with which to do business.
Ashley S.
Ashley S.
Jul 25, 2019
What a great company with even better customer service. We just had our RO system installed and the installer ( Jose) was so super helpful. They gave me great advice, and were very friendly. We will be coming back to this company to have our Water Softner installed here shortly as well. I did a lot of research and asked for a bunch of quotes from other companies and no one could compare to this company. Hands down best prices and customer service. I had next day service as promised. Extremely satisfied with the service I received and I would highly recommend calling this office for your next service needs.
Geoff G.
Geoff G.
09/08/2016 12:00:00 SA
From our first phone call to owner Tom Acheson through completion of the job (President Water Softener and RO System), everything was done on time and on budget. We are very satisfied customers.
Justin R.
Justin R.
May 1, 2017
I had a great experience. I bought a new water heater since mine was 14 years old. It was fast and way cheaper than other businesses I looked into. Thanks for the awesome service.
Debbie B.
Debbie B.
3/21/2015
Tyler and Angel were courteous and thorough with the annual water filter change. Thanks!
Jerri H.
Jerri H.
Jul 24, 2015
They installed a water softener & RO system last July. The installation went great and the pricing was very competitive. Installers were friendly and efficient. It has worked well with no issue over the past year. Last week Luis came by for our yearly RO filter change. He was friendly, well mannered, and efficient. He also put up with my two nosy dogs wanted to see what he was doing. I recommend their water systems. I will be trying out their other services as we need them.
Jeanne J.
Jeanne J.
08/02/2016 12:00:00 SA
I replaced my water softener and water heater. I also opted for the RO system :) Installation was fantastic and Gerardo was prompt and professional. Thank you for the great job!
Dennis S.
Dennis S.
Jan 24, 2015
OUTSTANDING SERVICE!!!!! We had used this company for water softener/reverse osmosis system replacement early 2014. They were our first call this AM when our old hot water heater went kaput. After comparing their phone quote against 2 others, I called and gave the go ahead, less than 2 hours later, their crew had conquered the old monster and replaced with a shiny new one ON A SATURDAY to boot! Their crew, Angel and Higinio, were neat, friendly, professional, efficient and very organized. They cleaned as they worked; the result was a totally clean installation. I thought that service like this had died long ago. I wish there more than five stars to give.
Josh Y.
Josh Y.
6/28/2014
Despite their description, they do not install RO systems that were purchased from someone else.  Guy who answered the phone immediately said RO system I purchased was no good and I should buy one from them.
Geoff G.
Geoff G.
Sep 8, 2016
From our first phone call to owner Tom Acheson through completion of the job (President Water Softener and RO System), everything was done on time and on budget. We are very satisfied customers.
Rob H.
Rob H.
03/05/2016 12:00:00 SA
What can I say. They were great, from the first contact to the finished product. I reached out to Brad for an inspection of an AC unit for a home we were thinking of buying. He came right over and inspected the system and gave us an honest answer. We ended up buying the home and had his team replace the entire heating and cooling system. I was on a tight schedule and Brad was able to schedule around it. The day of the install arrived and his team was on time if not a little early. Extremely rare with a lot of companies. Daniel, Mario, and Darrin did an excellent job. Extremely professional and honest. They cleaned up the entire mess from the install. I couldn't even tell they were here. They also kept me informed throughout the day. I will not go anywhere else for all my heating and cooling needs. Great guys and company.
Carol F.
Carol F.
07/01/2018 12:00:00 SA
We just used American Home Water & Air to install a water softener at my parent's house. Not only were they very efficient in organizing the appointment, they were also very prompt. Junior was our technician. He was very conscientious, explained everything about the system, and even ensured that the unit and surrounding space were clean before he left. Thank you!
Kimberly S.
Kimberly S.
Jul 9, 2018
Can not say enough about AmericanHomeWater and Air! They know customer service! Top notch company!

We had been using another AC company and enrolled in their monthly service plan for years only to be given the run around over the weekend when one of our two units failed. Not what you expect when you pay for a service contract. Horrible.

We found AmericanHomeWater and Air here on yelp and from call one received service beyond our expectations. Tom and Brad immediately listened to our situation and offered sound advice. Honest people who care!
They were able to set up a replacement of our unit within 24 hours!!! That is service!

It is nice to know companies like this are out there! We plan to use them here forward. Highly recommend!
Stacey W.
Stacey W.
07/07/2020 12:00:00 SA
Had our AC serviced. They were very professional and friendly. I also appreciated the great communication leading up to the appointment. Will contact them for future needs.
Michael L.
Michael L.
May 17, 2020
I have used them for years. Water Heater, circulator, water softener. Never disappointed and prices among the lowest. I've tried others before using them, such as Bob Brown, Pro Skill, etc. and none come close.
Terry B.
Terry B.
Dec 10, 2019
I found AHWA online and noticed how many 5 star reviews they had . Was in the hundreds, so I thought can't be that many people confused and unhappy. Gave them a call and they came out the next day, and gave me a quote that was suitable for a new Trane 2 ton heat pump. My original unit was still working but now is 14 yrs old, so wanted something newer and new refrigerant environmentally correct for the future.
Now to the installers...Nick, Jason and Sean. Called me on the way to our condo, were at my home before 8am, unloaded their equipment and began their work. Very kind, considerate and professional as they conducted themselves. Would not hesitate to recommend them individually and as a company. The install went forward flawlessly , (and they did have to customize a situation not expected) and all was finished by 4 pm that day. If you're looking for a company to purchase/install your next HVAC system, see these folks!
Mike H.
Mike H.
4/26/2017
Honest and professional! Brad came to my home for a second opinion after another company quoted me an erroneous amount to replace my A/C. The other company was out for preventative maintenance, pre-Summer check up, and said I needed a whole new unit. Brad came out with a plethora of knowledge as well as invalidating the previous company's findings. He was knowledgeable, professional and courteous. American Home Water & Air has my business!
Elaina C.
Elaina C.
07/04/2023 12:00:00 SA
Called during 4th of July and their technician Trey came out quickly and helped fix the ac unit. He was quick and very efficient with his work. Made sure there were no other issues.
Rachel J.
Rachel J.
Aug 4, 2018
I don't believe the one star reviews...they definitely sound like the same person with the same attitude. Anyway, we got a great deal on a new Trane AC unit from American Home. They were also able to come out sooner than any of their competitors. Wonderful customer service!
Chao W.
Chao W.
03/09/2017 12:00:00 SA
I did talk to the owner and also get a second opinion from another plumber company. The other company offers a similar price, but frankly their engineer was much better in the visit , nice, patient and considering, also free of any charge.
I eventually decided to give AHW a second chance because I think everyone deserves, and I understand it is not easy to run a small business like this. The two engineers came and finished their job well. I like them much better than Their first trip.
I am sorry, but somehow Jose was not able to win my trust.
I don't want to keep discussing what is right and what is wrong as I told Tom, that is a waste of time. I think they will figure out ways to improve. I hope so.
Tom K.
Tom K.
Jun 22, 2019
This is my 2nd review of this company and I can't say enough good things about them. I contacted them because I was certain that my instant hot water unit needed to be replaced. I was ready to have them get a new unit and install it. Instead, Tom who is one of the owners suggested that I drain the line going from the pump into the house. He talked me through it on the phone and that fixed the problem. The owners of the company and all the employees that I have had contact with are the best.
Doug M.
Doug M.
7/24/2019
A day after returning from vacation, I walked into my garage at 5:30 AM, only to see water all over the floor.  Water heater!!  

I called American Home Water at 5:45 AM, thinking I would get a recorder.   Owner Tom Atkinson answered the phone, walked me through draining the system, and scheduled apt.  By 9:00 AM I had new water heater installed, and avoided disaster.

As I had planned on calling them that day to discuss a new water softener and RO system, I also purchased these from them.   Everything installed by 11:00 AM, and for a price that I am very happy with!
Neel S.
Neel S.
Jun 23, 2018
I had an appointment to replace my water softener and RO system for Monday, but called them this morning (Saturday) to let them know that my exiting softener was leaking. They worked me into the schedule, even though they were short handed and installed my new softener, whole house filter and RO system. They were courteous, professional and efficient and they explained everything in detail. Prices are quoted online and when setting up the appointment so there are no surprises, up-selling or hidden fees, which is very rare in this industry. I highly recommend this company!
James F.
James F.
04/12/2021 12:00:00 SA
Had a couple delays due to heat circumstances beyond AHWA's control, Samantha took care of the resheduling which wasn't an issue (service v. an a/c repair). Joseph arrived first thing in morning with mask and social distancing. Check both units which he stated were ok due to the age, made a few recommendation to get a little more out of the units. Price was what was quoted, no fluff, send pics of everything performed outside and inside. We have found a new service company for our aged units. Thanks Samantha and Joseph!
Melissa A.
Melissa A.
Jun 22, 2020
We have had American Home Water & Air out twice. They do not try to sell!!! They are honest and helpful. The first time was for a tune up and Marc was amazing. He was extremely knowledgeable and trustworthy. He serviced our air and cut down the time our AC runs from 12 hours per day to 6 hours per day! Next, we had Tom come out to change the condensate line & some wiring for the buyers of our home. Tom was also knowledgeable and kind. I felt like I got a fair deal. Honest and trustworthy people are hard to find in the AC industry but I've found my AC people! Bravo to the owners because you truly are doing something right!
Solange M.
Solange M.
Nov 2, 2021
I requested quote on Yelp and and whomever replies through Yelp is great but the technician they sent to out Friday to check the system and see what was needed was very confusing to the point of frustrating. Monday I reached out stating I haven't received a quote and today Tuesday still no quote. Unfortunately I can't hire a company based on how quick they reply to the Yelp messages. 4 days later They stated they could not find a tank my size, if I find one they will instal and if not they could insta a 40 gallon tank (it won't fit in the space but the tech that came out took no measurements what so ever) and when I asked for quote they said it's a verbal /not written quote. So the tech wants to do work he didn't measure for and. I thing in writing? Highly unconventional unless they are just contractors picked up from the corner of a hardware store. Very suspicious.
Kristin B.
Kristin B.
7/29/2015
Samantha's Darrin might not have been magic,  but American Home Water & Air's is!
My AC quit and I called another repair shop... who said I'd need an entire new unit (to the tune of $8,700.) I called AHWA for a second opinion, and they sent out Darren who had it up and running again within an hour.  It's great to find a company more interested in fixing things than selling you something.  Professional,  fast, and reasonably priced,  these guys are my Go To when I need AC help from here on out!
Paul C.
Paul C.
Jul 14, 2020
Great service, they were on time and very detailed. The service tech took all the extra precautions to be safe and made me feel very comfortable. They unit was serviced and the area was kept clean. First Class operation!
Kim M.
Kim M.
Jun 19, 2017
Mike came out in less than 2 hours, looked at the system and spent some time explaining and answering all my questions. I got quotes from a half dozen companies but had a hard time deciding between two of them. I received Excellent customer service and the quote was a great price for the system. I picked another company but on a different day, I could have just as easily picked American Home Water & Air.
A J E.
A J E.
09/12/2018 12:00:00 SA
On Saturday, September 1st we came home to a very unpleasant surprise. Our laundry room was flooded and our water heater was done. Can't really complain, we'd had this water heater since 2-6-05, so getting over 13 years of service was pretty darn good.

Anyway, this couldn't of come at a worse time, Saturday, 3 p.m., on a Labor Day Holiday weekend. A nightmare in the making. We called around and several companies either could not come out to the following week, or they were charging extremely high prices to respond on the holiday weekend.

Thank goodness we found American Home Water and Air. We called and they answered immediately (so nice to hear a live voice for a change,) and said they could respond that afternoon. Not only could they respond, but there were no additional charges for responding on a weekend, especially a holiday weekend. They also quoted us an unbelievable price, out the door, that was 4-700 dollars cheaper then everyone else.

True to their word, their technician Higi arrived in about 45 minutes after our phone call. Higi did an exceptional job, especially with the install and clean-up. Our laundry room looked better then before the flood! Higi answered all of our questions and was extremely polite and professional. Also the entire job, from start to finish, was completed in under an hour. The most amazing thing, is the out the door price we were quoted over the phone was the exact price we paid!

We are very happy with the services of American Home Water and Air and we definitely recommend them. If we ever have any other water heater issues we will definitely call them. Also, next year when we do our annual air conditioner check, we will most likely call them for that too. Great company!
Seth C.
Seth C.
8/22/2016
My water heater wasn't putting out much hot water, and was knocking as it was filling. I feared it was close to giving up the ghost with it being 10 years old. It also didn't have a drip pan so if it failed, the master closet was on the other side of the wall. Not wanting an unhappy wife with wet clothes I figured I'd nip this in the bud.

I reached out Friday afternoon for a quote after seeing the large number of great reviews. Within an hour, I had a reply from Thomas A. (Owner) with a total and was advised to call within working hours Mon-Sat to schedule. I called on Sat. morning and within 10 minutes had an appointment set up for first thing Monday morning.

Monday morning I received a call from the service tech Angel exactly when I was told to expect one. He was here by 9AM and ready to go with a smile on his face. Right off the bat he noticed the water heater nook in my garage was too narrow for the 50 Gal replacement. Being that my old water heater was also a 50 Gal I was understandably confused. Angel clearly explained to me that the newer energy efficient models are shorter and wider than the non energy efficient models.

I was presented with two options on the spot 1. Go with a 50 Gal non energy efficient model or go with a 40 Gal energy efficient model which would fit. After asking Angel about the difference in energy used by the two, I opted to downsize to the 40 Gal. At this point I assumed that we would have to reschedule as he didn't have the 40 Gal model with him, so I was surprised when he said it would be delivered by the time he emptied the old one. Two hours later, and the new water heater was installed and I couldn't even tell that any work had taken place. The area was clean, and the old water heater already loaded into his truck.

Absolutely awesome experience. Angel was right on point with answers to my questions, all the while keeping a positive can-do attitude. I will not hesitate to use American Home Water and Air again in the future!
J. A. K.
J. A. K.
Apr 19, 2023
I have had a system with American for 5 years and was happy with the service, until this last time. The tech, Max, wa a nice guy who obviously is new at the job and bumbled around like it. He had no idea about the cost of service (and I think we were overcharged as we had our own filters for the RO) and he did a nice job changing the tank. Works great. But when i asked him if he was checking the water softener in the garage, he looked baffled. Every other tech came out and checked it before without being asked. He noticed there was a leak and had to make the 10th phone call to see what to do. I was told that the system was not their reponsibility and it was cost $750. UNREAL. I BOUGHT AND PAID CASH FOR THIS SYSTEM FROM AMERICAN. Then I was told that they would give me the name of the company to call, Thane. I knew then I would never hear back, and of course I haven't. Very disappointed and disgusted.
Shannon O.
Shannon O.
05/04/2017 12:00:00 SA
Great experience. No up selling. To the point and very friendly. Stan was my technician and did tell me my compressor capacitor might need replacing in a year or so but nothing urgent. I appreciate the honesty and they have gained a customer for life. Will be recommending to my friends.
Gary B.
Gary B.
2/18/2017
Awesome company to work with, just had water softener moved to new home. Javier did a great job at the old home as well as new very knowledgeable and polite. Would recommend to everyone.
Angie M.
Angie M.
Apr 28, 2018
Every time we've called them for service, they've been out within hours of our call. After purchasing a water heater and water softener we didn't think the service could be better, until the air conditioner went out on a sweltering Friday night. They weren't taking new HVAC customers, because they were so booked up, but because we were water customers they squeezed us in. My husband called at 8 on Saturday morning, and by noon our tech Bill was fixing our unit. They fix what's broken, that's it. They don't tell you that you need a new unit unless it's a goner. $304 later and our 10 year old a/c was blowing icy cold air. I adore this company, highly recommended, I've never had such honest, fast service in all my years of home ownership. Great job AHWA!!
Mark B.
Mark B.
09/03/2020 12:00:00 SA
No follow through. A tech showed up to provide a quote for a new AC....which is completely unnecessary . Even the tech was confused so there is lots of confusion between front office and the person actually coming to your home. A honest person wouldn't have even given a quote for a new unit...they would have said you don't need it. I got lots of hmmm and ahhh's by him.  I followed up with Yelp (messages) explaining this and NO RESPONSE. This speaks to your business model.
Frank C.
Frank C.
10/03/2014 12:00:00 SA
We've had them come out to change filters after purchasing a water filtration system and they are very quick to respond. They are very professional and clean up very well when they're done. On this last appointment a man named Higinio came out and handled everything and even assisted with a small plumbing leak under the sink.
Aaron C.
Aaron C.
Aug 2, 2019
These guys have installed one water heater, one new AC system, and repaired another AC unit for me. They do a great job. The techs are friendly and professional and do great work. The prices are competitive. All three jobs they have done for me went perfect. I highly recomend and will use them next time I have a need.
Ashley S.
Ashley S.
7/25/2019
What a great company with even better customer service. We just had our RO system installed and the installer ( Jose) was so super helpful. They gave me great advice, and were very friendly. We will be coming back to this company to have our Water Softner installed here shortly as well. I did a lot of research and asked for a bunch of quotes from other companies and no one could compare to this company. Hands down best prices and customer service. I had next day service as promised. Extremely satisfied with the service I received and I would highly recommend calling this office for your next service needs.
William P.
William P.
Aug 2, 2018
Called to get a quote for some A/C work. Need to move the condenser line set through the top plates during a home remodel that were originally installed in a void behind the 45 degree kitchen stove wall. Brenda said that a tech needed to come out and take a look, at a cost of $69.95. I offered to send photos of the wall that has been opened up, but she said, no thank you, and insisted that someone needs to come out and charge me, to diagnose the situation properly.

I understand that time is money. I was a general contractor for over 30 years. I've bid on a lot of projects that took days to put together, only to loose to my competitor who gave a lower bid based on a fraction of the work that was needed in the long run. That's how the game is played. Win some, loose some. Move on.

8/6/18 Update:
I received a rather nasty response to my above review from (obviously) someone who works for Tom, and several other notes from people who have left negative reviews for this company, warning me about Tom being a Psycho and a Social Media Stalker (their words, not mine, but starting to lean that way), about how he will leave disparaging comments on their accounts.

In all fairness, I've upgraded the initial 1 Star rating to a 2 Star based on the fact that Brenda was up front in informing me of their fee.
S. T.
S. T.
02/05/2016 12:00:00 SA
I came home one evening last week to find that my water heater had decided it was no longer for this world, and I had water all over my garage floor.
After calling a few plumbing companies (to get prices & availability), I contacted American Home Water &  Air (they have an emergency number). I spoke with Tom, who said he could have someone out to my place the next day. He gave me a 2-hour window for arrival time, but said they would call if they could come out earlier. He also gave me a quote over the phone for replacement of the water heater, and their pricing was lower than the other companies I had contacted.
The next morning I was contacted by Angel, who said he could be at my home around 9am- and he showed up promptly! He was professional, took the time to answer my questions and advise me on how to maintain my new water heater, and cleaned up everything when he was finished.
Andgel did an excellent job, the price was just as quoted (even though the job took awhile), and I can confidentally give this company (and Angel) a 2-thumbs up!
Teri B.
Teri B.
Dec 4, 2015
I am a realtor and have use this company not only for myself but have clients who have used them as well. The nice thing is you can buy your tank and install it yourself or have handyman do it as well. Hot water tanks are a common problem in the valley because of our hard water here they tend to need to be replaced every 8 to 10 years. BEST PRICES I HAVE SEEN!
Brenda D.
Brenda D.
May 15, 2016
They came out the same day stood by there, price cleaned up their mess I would rate them excellent!! Fidel and Javier where my technicians they were excellent also.
Tom S.
Tom S.
Jul 27, 2018
I had a leak in my garage which I assumed was my old water softener which turned out to be a leak in my air handler. HIGI was the tech and was able to stop the leak. We did have a very old water softener so we asked them to install a new one. I spoke to the owner, Tom and he was able to have HIGI out to my house within 3 hours of talking to him on the phone. Great customer service and very professional from the top down. Thank you HIGI and Tom
Tracy S.
Tracy S.
1/25/2017
Javier came out last week and installed our new reverse osmosis water machine. It is so nice to have clean and tasty water to drink again. Our ice is even clear. Javier was very professional, and made sure we understood how everything worked before he left. He also tested and looked at our Culligan brand water softener. We are new to the phoenix area and didnt know how to use the softener. He gave us confidence the current machine is working well.
Chris E.
Chris E.
Oct 8, 2020
Scheduled an appointment to have my a/c looked at. Joe showed up on time and was able to get my a/c back up and running within an hour. Very clean and professional company. Very responsive too. Would highly recommend
Tom C.
Tom C.
Sep 11, 2017
We called 3 A/C repair places. Of the 2 who responded, we selected AHWA. I compared quotes and approaches to solving the A/C not working problem. On both repair and replace, American Home was the winner.

When it came to the work, Mike, the tech was excellent. He arrived when he said he would, he explained every thing he was doing, recommended some possible alternatives that could save some money and once given the go ahead completed the job as promised, when promised (a motor and fan assembly).

Two days later (on a Saturday morning) the unit started blowing warm air. I called the main number, explained what was happening and Mike returned within the hour. He found a failed compressor run capacitor (unrelated to the fan motor) he showed it to me, tested it in front of me and tested the new capacitor in front of me so I could compare readings. He replaced it on the spot. He checked the specs on the A/C unit, wrote them all down for me (showing how much current the unit was drawing and that it was within specifications). As the unit is fairly old, and probably could do with replacing as Mike put it, it was still a relief to discover it may have some life in it yet.

When it's time to replace it...they'll be my first call.
Linda C.
Linda C.
11/30/2020
AHW&A  installed a new air conditioner and were paid cash, so it seems they care nothing for what happened to me. Their  workmen disabled my swamp cooler and left it with the top off and the water jets pointed up into the air. I have no idea why they would do that except that I complained when the air conditioner unit they ordered was hours late and they had taken the other unit out. It was 119 degrees. You think they could plan to Not disable the working unit until the new one as at last here on the ground. So I guess in retribution, their crew decided it would be good to disable my swamp cooler when they had no business even touching it. I had to hire someone to climb up on my 2nd story roof and that is what they had done. Left it open to the sun and bent the water jet up, on purpose, Just to be mean?  I don't know. After at least 4 texts and as many calls, I finally got a promise from Samantha that they cared and would call me by the end of the day. NOT!  No one has called or written or cared.  This is incredibly upsetting and insulting to me.  I WISH I COULD STOP PAYMENT. BET THEY WOULD BE IN TOUCH THEN.
Nick C.
Nick C.
02/08/2016 12:00:00 SA
Called Tuesday night and they replaced the water softener Wednesday morning.  Asked about replacing the current reverse osmosis system and they suggested keeping and not waste the money.  Honest people.  I would definitely use them again!
Tom B.
Tom B.
Aug 30, 2018
From our initial meeting with Tom through the install, the process was easy, professional and we were up and running the day I called. The installers Angel and Brandon were very professional, respected our home, cleaned up everything and took the time to explain the RO and Soft Water systems they installed. We were a bit concerned about drilling our granite to put in the RO faucet but they did this in minutes with no mess and took care to make sure it was put in the right location that we liked. If you are looking for a water treatment system, do not hesitate to contact these folks, we highly recommend them.
Adam W.
Adam W.
1/25/2019
I had American Home and Water install a Patriot water softener.  Tom came to my house and was a pleasure to deal with.  He thoroughly explained the system and installation.  The quote was very affordable.  My job was scheduled fast.  Gerardo and Higi were great.  They did a professional job on the install and all the plumbing connections were integrated into the home very well.  Definitely recommend them and I will be a returning customer for any future needs.  Thanks guys.
Deg s.
Deg s.
4/17/2020
So happy with American Home Water and air. They came out checked and cleaned the A/C unit and there was no  additional items that needed to be replaced, unlike my previous maintenance company.
William P.
William P.
08/02/2018 12:00:00 SA
Called to get a quote for some A/C work. Need to move the condenser line set through the top plates during a home remodel that were originally installed in a void behind the 45 degree kitchen stove wall. Brenda said that a tech needed to come out and take a look, at a cost of $69.95. I offered to send photos of the wall that has been opened up, but she said, no thank you, and insisted that someone needs to come out and charge me, to diagnose the situation properly.

I understand that time is money. I was a general contractor for over 30 years. I've bid on a lot of projects that took days to put together, only to loose to my competitor who gave a lower bid based on a fraction of the work that was needed in the long run. That's how the game is played. Win some, loose some. Move on.

8/6/18 Update:
I received a rather nasty response to my above review from (obviously) someone who works for Tom, and several other notes from people who have left negative reviews for this company, warning me about Tom being a Psycho and a Social Media Stalker (their words, not mine, but starting to lean that way), about how he will leave disparaging comments on their accounts.

In all fairness, I've upgraded the initial 1 Star rating to a 2 Star based on the fact that Brenda was up front in informing me of their fee.
Robert Z.
Robert Z.
05/01/2018 12:00:00 SA
Believe the reviews.....Saturday morning air out at 6:30...air fixed by 10 nuff said.
Robert W.
Robert W.
Jul 21, 2022
I didn't notice until I went to leave 5 stars this company is full of 5 star reviews and inI my humble opinion they're well deserved. Darrell is the man also great guy great attitude.
Justin L.
Justin L.
02/10/2016 12:00:00 SA
As it normally goes, water leaks usually appear when least expected or convenient.  By the time that we noticed our water heater starting to leak it was late Saturday evening.  I did some basic research on varying sites and ended up requesting a quote from American Home Water & Air on Saturday evening, received an email quote early Sunday, spoke with the owner on the phone Sunday afternoon.  After making my final decision to go with this company, I called to make an appointment on Monday morning and had the new water heater installed the same day.

Overall, very good experience with a well organized company and knowledgeable folks.

Thank you to Gerardo for communicating well and being on time.  It's refreshing to finally have a contractor show up in the window they actually specify!  Also, the install job you did was great!  The area looks as clean as the day we bought the house!

Will definitely consider coming back to these guys in the future (hopefully not any time soon for my water heater).
Susan R.
Susan R.
10/05/2019 12:00:00 SA
I don't recall ever before experiencing the level of outstanding service I received in the last 24 hours from American Home Water and Air. Being new to Arizona in the past 18 months, I spent the last few weeks researching detailed information about water softeners and air conditioners, as my prior lifetime in a coastal climate hadn't resulted in exposure to either appliance. I contacted American Home last evening with a message on Yelp. When I arose this morning, I received a friendly, informative email from Tom, to which I responded. Tom came by for an appointment in the early afternoon. He answered all of my questions, provided expert information, quoted a very reasonable price, and we scheduled an appointment for water softener installation the following Saturday. Incidentally, Brad will be stopping by next Saturday to take a look at my 20 year-old AC unit.  About an hour after Tom left my house, he called to tell me that he had an available crew if I wanted to have my water softener installed today! Thankfully, it worked out that I could do it today and a crew of 4 technicians showed up to install my new water softener within the hour. They completed the job before 4:30 in the afternoon. All were friendly and professional. When they were done, everything was cleaned up as if nothing had happened in my yard, even though they had to dig a trench to run a line beneath my sidewalk! I can't say enough about how happy I am with this company. I will tell everyone I know about my experience. American Home Water and Air deserves 10 stars!
Rodney B.
Rodney B.
6/22/2017
Called and the person I spoke with sounded like he was being bothered. Was more anxious to try and get off the phone than answer any questions.
Amy Z.
Amy Z.
03/01/2016 12:00:00 SA
Researched and after reading all the great review for this company, decided to give them a call. GREAT overall experience. Very quick response to my inquiry via Yelp. Came over next day for a quote and installed the day after. We had a minor problem with the install and they came right away to fix it once I notified them.  Overall experience: prompt, professional, good price, straight forward price quote, no haggle needed, knowledgeable and easy to deal with. Couldn't ask for more. I'm so thankful to all the fellow reviewers for this find.
Tom B.
Tom B.
8/30/2018
From our initial meeting with Tom through the install, the process was easy, professional and we were up and running the day I called.  The installers Angel and Brandon were very professional, respected our home, cleaned up everything and took the time to explain the RO and Soft Water systems they installed.  We were a bit concerned about drilling our granite to put in the RO faucet but they did this in minutes with no mess and took care to make sure it was put in the right location that we liked. If you are looking for a water treatment system, do not hesitate to contact these folks, we highly recommend them.
Matt C.
Matt C.
Apr 10, 2015
I called American Home Water and spoke to Tom about replacing a leaking water heater. After a very short conversation Tom knew exactly what I needed and set up a replacement that same day! AWESOME.

A couple of hours later Fidel came to the door to set up my new hot water heater. After asking Fidel some feeling out questions (not that I know what I'm talking about, but I know enough) I had a solid confidence in his knowledge to do this simple task.

After watching him go I soon realized that this guy is a pro, and I am sweating bullets about how close I was to doing, scratch that, trying this myself. Swapping out a gas hot water heater is no simple task. Forget what youtube tells you. He soldered in new lines, replaced the valve, everything was included, and Fidel could not have been nicer. He answered all of my questions as I hovered over him and watched.

I like to do projects around the house myself, but some things are better left to the pros. As I said, I am counting my stars (and saved dollars) that I didn't start that project on my own.

THANK YOU Fidel,

Good luck with your girls!

And thank you American Home Water
Martin W.
Martin W.
Mar 6, 2022
They gave me the best rate which is $500 less than all other competitors for the exact same services. The technician provided very detailed info while installing the water heater. And taught me how to maintenance it every year.
Jack J.
Jack J.
11/12/2016 12:00:00 SA
Recently had JR stop by for RO filter work. He took the time to show me every step in the process. Also, he explained in detail how the entire system operated. He was very courteous and helpful. I will definitely do more business with AHW.
Jen F.
Jen F.
Jul 20, 2021
Good and fast service! AC went out during non-business hours and they were still very responsive and got it fixed just about 2 hours after my initial call to them.
Linda H.
Linda H.
3/24/2017
Found on YELP and called for first-time A/C check up.  Very impressed with company's integrity and reliability.  Stan was the knowledgeable tech, and took time to honestly answer my questions.  No sales pitches, inflated prices, dishonesty, etc.  As a fairly new resident to AZ, this was a unique and unexpected experience!  So glad to have found American Home Water & Air.  Plan to stay with this company for all needed plumbing, heating and a/c services in the future.  Thank you!
Andy W.
Andy W.
8/13/2018
A technician named Jordan came to my house to do the yearly filter change.  He was very friendly and educated me about what he was doing and why he was doing it.  He tested the water from our RO system and compared it to tap water.  He also replaced our tank from our RO system which he said had little pressure which explained why we weren't getting much water out of our RO system at a time.  I was satisfied with the work being done and felt I paid a fair price.
Tee A.
Tee A.
Aug 14, 2018
I have bought the 10 yr presidential water softener and it is perfect and works exactly as TOM said it would. I have used them to service the ro system we use 365 days a year. I had problems until Jose showed up and he can solve any problem you have. He calls ahead he keeps his word he is promptly on time with all the supplies needed on the truck. The prices are very reasonable and Jose is a very good honest human being and an excellent repair or install or trouble shooting technician. I will call the for every thing I need without ever calling any other company to compare. When you use a company this excellent, there is no reason to hire anyone else. Thankyou Jose for being the excellent conscientious man that you are. When you leave everything works better than new. It's a pleasure to know you. You are the best in ARIZONA
Ray T.
Ray T.
Feb 20, 2017
Have used American Home Water for years to change the filters in my RO system. They have always done a great job and the tech is knowledgeable. Will continue to use American Home Water for all my water system needs.

I can highly recommend American Home Water.
Debra R.
Debra R.
06/09/2017 12:00:00 SA
I had a 7 year-old water softener from Watts Premier that needed to be serviced. Apparently, those units can only be serviced by them. After spending over an hour on the phone getting nowhere close to getting a repair scheduled, I decided to just have it replaced with a new unit for which I would be able to get service in the future. Yelp reviews led me to American Home Water. I called and had someone out here the next morning. 2 young, knowledgeable men showed up and quickly went to work removing the old softener and installing a new one. They even checked my RO system to make sure I didn't need new filters. I would highly recommend this company for all your water needs.
Jill C.
Jill C.
Feb 24, 2017
After noticing a strong smell emanating from the water softener and heater area, I called American Home and the technician was here within an hour. Higi was knowledgeable, respectful and informative realizing it was not a gas leak on the heater but burning and leakage on the older digital softener unit. He explained the process throughout and even cleaned up salt residue which had been leaking from the resin tank. I am now in the process of getting a new softener and will be using American Home from now on for any a/c or water unit needs. Well done! I am so glad I found American Home Water and Air.
Mark M.
Mark M.
5/15/2017
I was extremely pleased with my water softener installation from American Home Water & Air. I spoke with Tom Knapp about the systems that AHWA offered. Tom reviewed the systems with me over the phone. He reviewed the features and warranties of both systems I was considering. Tom sent me a quote on both systems via email. I called Tom later that day and ordered the President because of the longer warranty. The next day Angel called to confirm when he was coming to install the system. Angel showed up on time and installed the system in about an hour. Angel reviewed the system with me and answered my questions. Angel did a great job of cleaning up when he was done even wiping down the wall. The system looks great and has worked great since installation.
Aruna V.
Aruna V.
Mar 3, 2021
Extremely bad experience. The technician charged us $176 and was not even clear in explaining if it was just a fuse replaced but the report we got did say so. He did not even ask permission to replace it, just did and then charged us a very unreasonable amount. Very unprofessional to do something without getting approval. Will not recommend.
Annie M.
Annie M.
12/13/2017
Quick response (on yelp message and phone) and scheduling for our RO filter services. Affordable pricing. Jordan was polite and professional! I will definitely use this company again.
Kat F.
Kat F.
8/25/2018
Very impressed!  Called for a home quote.  Arrived on time.  Not pushy, just explained their product.  Asked when I could get an install and it was next day!  Technicians ( Fidel and Gerardo) arrived on time.  Were friendly and knowledgeable.  Install was quick.  Product was explained to me well. Reasonably priced.  Stand behind their product.  I just could not be any happier!!  Amazing company!!  Would recommend to anyone
Don W.
Don W.
08/02/2016 12:00:00 SA
I got two other bids and wasn't pleased about the other companies online reviews.  I checked Yelp and Angie's List and found American Home Water and Air.  I completed the online 'contact me' form on Saturday, and wasn't expecting a call until Monday.  Sunday morning Tom called me and said he could come out that day if I wanted; which I did.  Tom looked at my house and made his recommendations.  He didn't try and push anything on me, he just told me what the prices were; which were less than my other two bids.  The following day Fidel & Javier showed up and did the install.  I was at work, but my wife said they did a great job.  When I got home and looked at the installation (Soft water system with chlorine filter and RO system), I was impressed with the cleanliness of the install.  Will definitely use them again for any of my plumbing, heating, or AC concerns!!
Josh K.
Josh K.
Jan 14, 2019
Used American Home Water & Air yet again after discovering water and mold on the platform that holds up our hot water heater. I gave American Home Water & Air a call and within a couple hours (on a Saturday), they were installing a new one for us. We have used this company many times and are yet again blown away by their quality, professionalism, timelines, and service. I highly recommend them.
David C.
David C.
2/17/2014
Great company and very easy to deal with. Requested water softener install which has since been completed. Tom did my quote and provided me with all the information I needed to know and gave me a price on the spot. Was a bit higher since my home had no existing soft water loop. Techs came out and completed everything in less than three hours (a few days later), even adding an extra hose bib (of soft water) outside up front. Install looks great and best of all, our water has been transformed. I'd recommend this company and would use them again.
N M.
N M.
Dec 20, 2016
Brad came out today, 1/2 hour after I called to connect my electric furnace so I could have heat. $69 and I now do not have to use space heaters! He gave me thorough and honest information about my unit, ducts and other furnace. I will call them again! Thanks for making my home warm!!
Keith T.
Keith T.
06/09/2019 12:00:00 SA
I've been a customer for a couple of years starting  with my RO system installation.  I've interacted with Tom, the office staff and the technicians; every time with professional and courtesy.   I recently received a reminder call that it was time to replace the RO filters (required annually).  

If you've considered a RO.
system.  I highly encourage you to get expert advice and quotes from American.  Having filtered water in tap is so much more convenient than water delivery or buying bottled water.    I use my RO system for cooking, in the iron, tea kettle and sous vide.   A spray bottle with a vinegar RO water mix cleans glass with no hard water residue.
Jae S.
Jae S.
1/31/2015
First of all, THANK YOU Yelp for great reviews.  We're THRILLED to have found this company!!!!

We were having problems with our water softener so I called around to see if anyone would service our GE unit. No one would, but when Tom answered the phone, he said they do not service GE but asked me what the problem was, saying maybe he could help me out!  What a pleasant surprise it was to hear someone say that!!  So to make the long story short, he came out the same day I called to assess our home (I had also asked about whole house RO system/ Filter system)  When he came out, he was very thorough and very attentive to our needs including our budget.  He said he usually doesn't stay very long, but since we've had quite awful experiences with other companies we had whole bunch of questions so he stayed over an hour just to go over everything and answer our questions.  And the whole time he was here, we did not feel pushed to buy anything from him.  It just felt like a neighbor coming over to explain few things out of goodness of his heart.   So we knew we wanted to go with AHW, but with our recent move, our budget was quite limited.  So I called to have just the RO system, (which Tom explained we do NOT need the whole house system- Very honest, if you ask me, to tell us to buy a cheaper smaller unit cuz more expensive one would be useless on our house!!)

Tom said they'd call us next morning at 8 am to set up a schedule since it was already past 6:30pm by the time he left our house.  And at 8 am, they called!!  WOW.  And another wow was ANGEL, the technician who called and said he can be at our house in 20 minutes!!  And he was TOTALLY AWESOME!!!  The RO system was bit bigger than we thought and the space under our sink was very tight.  So he moved the tank around to fit in and finally placed it in the middle, which was fine, but just aesthetically didn't look great since it was right in the middle.  So my husband asked him to move it again and he literally unscrewed the filters he had already placed, and took everything out and tried to fit the tank in the back the way we wanted.  After few wrestles, he did place it the way we wanted and he was totally cool about it.   He literally seemed happy that we were happy.  And he was very very thorough as well.  He rechecked everything as much as he can, up to the very last minute he was about to leave.  And he kept asking if we had any questions or concerns.  He said he had about 5 appointments to get to but never once we felt he was in a hurry or rushed.  He stayed to make sure we were happy with his service, which we were.  

We can't wait to save up money to have the softener installed by them!  (Oh, which was the very problem I called them to begin with, and Tom explained everything and said it was still working but not to its fullest so we could still use it until we decide to get a replacement)  What company does that???  Being so honest to tell their customers we don't need to buy their product right away?  Other three companies I called told us that our unit is Junk and that we need to replace it right away even without taking a look.    It was like a breath of fresh air with AHW.  Wow. That's all I've got to say with AHW.  WOW.  Great job, you guys, Tom and Angel!!  We'll be calling you guys again!  THANKS!!!!
Christina P.
Christina P.
Aug 14, 2022
We've used this company 3 times in the past 6 or so years. Let me tell you, each time they are honest, reliable and amazing to work with. I wouldn't go anywhere else, they are really fantastic to work with. So good that each time we needed their services, I had to write a review about it. Shout out to Louis who took care of our R/O system.
Virginia R.
Virginia R.
Sep 27, 2017
I would definitely recommend AHW&A. In less than 24 hours after my first contact with the owners I had a water softener installed in my home. My phone calls were returned within minutes of leaving a message. The owners know their product and can help you decide which product would serve you best. And there was absolutely no pressure put on me to select a certain softener. Fidel and Junior installed the unit. They called on
the morning of the installation day to let me know where I was on the schedule and were prompt in arriving when they said they would. They were both professional and very friendly. They installed the unit, explained how it operated, answered all my questions, and cleaned up with no muss, no fuss. They also hauled away the old unit for me. Once again, I was very happy with this transaction.
Mindi B.
Mindi B.
Aug 10, 2020
My 12 year old water softener was leaking so I decided it was time to replace it. I hired AHWA and couldn't be happier. They arrived early to the appointment, installed my new water softener in under an hour, hauled away the old one and even put in a new main water shut off valve. Everything is covered with a 10 year warranty including parts AND labor. Highly recommended!
kerry m.
kerry m.
08/12/2014 12:00:00 SA
Crazy impressed with this company and their promptness & diligence.  I called yesterday and told them about the system I was replacing and what I wanted.  They did not attempt to upsell me but answered all my questions.  This morning, right on time, they called to tell me what time they would be out.  They arrived right when they said they would and got to work.  Two hours later, I'm done.  I had a great technician, Gerardo, and I'm grateful.  Nice warranty as well.  Thanks
Catie B.
Catie B.
May 13, 2019
Our water heater started leaking badly on Mother's Day! I thought I would call and leave a message to call me on Monday morning...but they answered the phone and was able to set up the replacement for Monday afternoon. Angel from AHWA replaced our water heater. He was on time, super friendly and informative, and did an amazing job. Cleaned the area too. Call them! Their pricing is great and way better than the big box stores. Thank you!
Sharon S.
Sharon S.
Jun 5, 2015
We wanted to install a water softening as well as a RO system in our home. Jose came out and inspected our property and gave us a very reasonable quote. We took a week or so to decide and called him a few times with follow up questions. He took the time to answer all questions professionally and patiently.

Fidel and Lui came out to do our install - they were very polite and great at making me feel confident in their skills. They did a fantastic job walking us through the install at the end and answered all our questions.

We had some gurgling noises in the upstairs sink the night of the install, and Jose came out to diagnose the problem. He also followed up with us to see whether the problem was fixed, and it looks like it has been.

Good job guys! I am very impressed with the level of customer service from American Home Water & Air.
Monika H.
Monika H.
12/22/2021
My 84 year old mother's heater stopped working. An appointment was scheduled quickly and Technician George was very professional, knowledgeable and kind to my mom. Very satisfied, highly recommended.
Melissa S.
Melissa S.
9/19/2018
We were getting a sulfer smell from our well water so we called American Home Water and Air. The owner came out to review and test our water. He was very thorough, tested the water in front of us, explained everything in a way we could understand and NEVER once pressured us to buy his system. It was an easy sale for us though. We knew we wanted clean drinking water and the reverse osmosis was the way to go. They offer financing so we signed up and in less then 2 weeks the system was up and running! The installation went smoothly and the technicians were a pleasure to speak to. I would give this company 10 stars if I could. DON'T HESITATE...Call Now! Your body will thank you. :)
Dena K.
Dena K.
Aug 18, 2017
Wonderful experience with this company. Our unit was 17 years old and died. We knew it was coming. My daughter found this company for me, called them and they were at my house in 10 minutes. That being said, they are close to me. Anyway, they ran a diagnostic and advised us something about pressure being too high coming from the compressor. They advised I need a Y in my duct work with larger duct work. They gave me a quote of $8500 for a 5 ton Trane. We paid $5800 17 years ago for the Trane. We got our money's worth! I thought it was WAY beyond reasonable given the scope of the work and the unit itself. I could not be more pleased. There were as many as 10 different workers doing a great job, some of which were foreman I'm sure. Super professional, clean, friendly and TIMELY! They were here the next morning at 8am to install.
James G.
James G.
7/13/2018
Wow. These guys are incredible.

My AC was blowing hot air when I got home from work at 3pm on a Friday. Called these guys because they were #1 on Yelp and they more than earned the spot.

At 3pm of Friday they had a tech (Joseph) to my house by 4:30 and the unit fixed by 5:10pm.

Joseph the tech was stellar. He Checked the thermostat, went up checked my roof unit, and in about 20-30 min he had it blowing cold air again. He taught us about the unit and what had failed and been replaced and taught us a bit about the best air filters.

Couldn't be happier with their service. We've been using a family friend for years and I'll actually be switching to them because they're quicker and more convenient.
Jim G.
Jim G.
Jun 17, 2020
I'm ashamed I haven't already left a review for this company, as I had them install an RO system/water softener 2 years ago and was extremely happy with the results. Their plumbing was 100% copper and super clean. I've done just enough copper work (I suck at it) to appreciate how professional theirs looks and how much skill that actually takes. (4/5 stars because 1 interaction never earns 5 from me)

I was so happy with their service, I had them install a second RO system upstairs a year later when it was time for my filter change and that was super smooth too. Excellent water in master bathroom without having to do stairs in the middle of the night is underrated. 5/5 stars

A week ago, one of their people came out and did a FREE estimate on replacing a water heater with a tankless I'm considering when mine eventually goes (ie. some day, maybe soon maybe not soon). 5.5? stars

I called them at 10:20pm tonight because I realized I had a filter change appointment tomorrow double booked with a medical appointment, fully expecting to leave a voicemail and instead got an actual human. What!? It's 2020 and I got a human (albeit an answering service, I'm sure) at 10:20pm!?

I don't rave about businesses often. I've left plenty of positive reviews when merited, but few raving. (See every other review I've left.) American Home Water & Air deserve a raving review. Support them, they're living old school family business the way we all want to envision America.
Rosanne W.
Rosanne W.
5/29/2018
I am writing to tell you how pleased we were with an air conditioning inspection from Joseph on 5/29/18.  He was timely, courtesy, polite, friendly and efficient.  He reviewed everything with me and we're off and running in good shape for the summer heat!

It is service like this that caused me to purchase my Trane air conditioner from you a few years ago.  Keep up the good work, AHW.
Derek F.
Derek F.
08/04/2015 12:00:00 SA
Its rare to see business integrity in action but when l do, it amazes me..Brad came out went into attic  & diagnosed ventilation issue  which he was honest enough to tell me they don't fix .Referred me to another specialist..Impressed by employee, company , & owner Tom answering emergency phone lines. No wasted time or stress.

To write a review, you must login first.

Similar Items

Koehne Plumbing & Heating

Koehne Plumbing & Heating

Lawson Family Plumbing

Lawson Family Plumbing

Al's Plumbing

Al's Plumbing

North Star Plumbing

North Star Plumbing



Call Us Now

Hours


Mon Open 24 hours

Tue Open 24 hours

Wed Open 24 hours

Thu Open 24 hours

Fri Open 24 hours

Sat Open 24 hours

Sun Open 24 hours

Location

North Star Plumbing location

Manager

Admin
phoneCALL US NOW!