Whitelaw Plumbing

Ben was quick to respond to my email when I reached out to him to inquire about the problem I was having with constant running water coming from my toilet.  The price he quoted seemed reasonable.  He was on time for the appointment and went right to work fixing the issue and was done in a timely manner.  He took the time to explain what he thought was causing the problem and how he was going to fix it and what to expect afterwards.

I take my time and try to do some research on people or businesses I hire when I need work done on my home, so I decided to go with Ben and was really pleased by his professional manner and expertise.

I would definitely hire him again if I ever have any plumbing issues.  Very pleased with his work.

Great value, very responsive, and they replaced our heater for less than others. They understood our requirements for a short term rental downstairs and recommended the best options without going overboard. They also proposed ways to increase capacity if needed after. Work was very fast and good quality.

Ben did a spectacular job on my super complex plumbing project. Added a new bathroom, altered plumbing in two bathrooms being remodeled as well as fixed my main sewer line and did a number of custom tweaks around the house. Not to mention his discriminative eye for exquisite detail........ he installed three unusual and rare high tank toilets in my house without a hitch. Ben was reliable, prompt, professional, kind to my dog and completely knocked it our if the park. I have zero reservations recommending Ben for any plumbing job regardless of complexity. The dude is a plumbing wizard!

A modern day plumber! The best customer service. Both my estimates were completed over pictures and text saving everyone time and money. He is honest and let's you know if your plumbing issue is something you can do yourself.

Ben with Whitelaw plumbing is an honest and transparent gent, who works hard, making sure to never cut any corners, and all the while keeps a smile on his face. I would definitely use Whitelaw Plumbing again and refer Ben to anyone I know in need of a great plumber.

I contacted Whitelaw Plumbing for a sump pump replacement. I called the number they list as their primary contact method, which goes to a machine. I was redirected to their email address and wrote them an email 11 days ago, but ultimately got no response. Time wasted.

I acknowledge that plumbers get busy and cannot always take all jobs, but the other plumbers I contacted all responded promptly (2 declined the work, and 1 took and completed the job).

Plumbing work tends to be time-sensitive, so I would be wary of working with someone who may or may not reply to messages more often than once every 2 weeks.

Ben is amazing. I've used his services for several projects in my home. Has has always been extremely detail-oriented, responsible and knowledgeable. I am happy to be on his existing customers list.

Ben is the nicest, most honest professional. We had an issue with our water heater, but it was an electrical issue. He didn't want to waste our time or money, and spent time answering both our phone calls and emails to clarify my own questions. Can't recommend him enough! I can see why he has 5 stars from everyone. Hopefully I won't need his services anytime soon, but won't hesitate to reach out to him again if I ever do. Great guy!

Ben of Whitelaw Plumbing is SOLID. He repaired a leaky bathroom pedestal sink drain, found just inside the wall above the crawlspace under the bathroom (so hard to reach and fix). His bid was 3 times (not exaggerating) lower than the other 3 bids I received. Everyone else was convinced the pedestal sink needed to be removed to access the space and Ben thought he could fix it without that extra costly step. And he did! And because it took him even less time than he projected, he charged me less than the estimate at the end. Unreal and much appreciated! And above all, Ben is a decent human being that's not only skilled, but also honest, efficient, and warm. He is our family plumber now.

I have a major plumbing crush on Ben!  Our super trustworthy go-to plumber moved to Georgia so I have been searching for a new one.  I got several quotes from plumbers recommended by neighbors and friends and all the bids came about the same, but my gut told me to go with Ben.  And after experiencing the quality and care from Whitelaw, I am now so HAPPY that my old plumber moved away! (sorry John!)

Ben is hardcore.  He works efficiently, neatly, and passionately!  And his passion for plumbing is contagious!  I find myself gazing at the incredible work he did in our bathroom.  I love my new angle stops so much!  So much.  

Not only does he have the best plumbing skillz, he also has the most fantastic service I have ever experienced.  As an example, we had him quote putting a new toilet in, but then my spouse got ambitious and decided to do it himself.  Well, he failed.  And when Ben came to do the other work, he saw our problem, identified how to fix it, THEN rearranged his schedule, AND stayed until 7:30pm at our house on a Friday night.  He said, I don't want to leave anything half done.  It was just incredibly kind and customer-centered of him.  I mean, it was our fault, and we threw him for a loop.  Truly the most excellent person we have hired to work on our 90-year old home!

My only anxiety is that one day Ben is going to be so Yelp famous that he will be forced to change his incredibly thoughtful business model or sacrifice his unbeatable quality to meet the flood of demand.  

He is as good as it gets!  Plumbing work is usually such a scary thing but I cannot wait to work with him next time because I know we will be in very good hands.

=========================
EMERGENCY PLUMBING TOO- we recently had an emergency water/plumbing situation and did an all call to several plumbers, desperate to get a quick fix regardless of the quality.  Guess who called me back first?  Whitelaw!  He was at our house in less than 24 hours and did a fantastic job as usual!

There isn't a better plumber out there in my opinion!!!  

We were fortunate enough to meet Ben and have him display his talent when we completely remodeled our Queen Anne condo.  We had some usual requests that pushed the limits of what city code would allow.  Ben would often go home perplexed and promising to think of something to meet our needs.  It was incredible to watch him light up on his return visit and explain how he had devised a way of giving us what we want while still meeting code.  Of course, i understood nothing of what he was explaining but I was blown away by his passion to his trade.  

I truly can't put into words how much he exceeded my expectations about what service and dedication and customer satisfaction really should be in the modern world.  

There have been several changes we've made past the initial remodel and I can honestly say, that we literally get excited to spend money knowing Ben is going to enhance the value of our property with his ability to pay attention to the details and make plumbing an added-value home improvement.

I am reluctant to write this review because the next time we need Ben, he will be more booked up than he is already. We waited patiently for him to fix our water hammering problem. Ben communicated with us very well via email exchanges and told us what options we have with our existing pipes when he came out to diagnose the problem. Not only did he take care of our problem,  he was punctual! Honest guy and no surprise charges. Highly recommend!

Here's the reason for this low review.  We called and followed directions on the voicemail to email information to them and they would respond.  It's been about 2 WEEKS and we never heard back.  Not even a sorry but your job is too small or we don't have time to fit you in.  Nothing.  Very poor and I will try another company.

I have changed my review to slightly better, as I received a email back from Whitelaw Plumbing.  He apologized for taking so long to get back to me.  Although he is too busy to help me with my plumbing request, he was able to give me a couple of referrals to try.  I thank him for that.

I have had the pleasure of working with Ben at Whitelaw Plumbing now on several projects.  He is one of the good guys where you, the customer, comes first.  

In today's world where most companies are just looking for a quick buck, Ben is trying to build relationships and take care of the community he works in.  His dedication and passion shows in his work ethic.

When I went to Yelp to leave this review it didn't surprise me to see all these perfect reviews.  In a world where time is in high demand, and most don't have enough of it, to see all of these reviews and the fact customers took the time to write them, tells me exactly why I took the time to write this.

Seriously, if you need an honest and reliable hands-on plumber you must try him.

Ben is an excellent person.  He is calm, thorough, and incredibly focused.  He has very fair prices, shows up when he says he will, and gets the job(s) done right.  He even told me what was involved with a completely separate issue from the reason I had hired him, and warned me away from spending money on items where I didn't need to.

Ben is a fantastic plumber. He is literally the closest listed plumber to our house, which is how we found him, but he's turned out to be great. The previous owner of our house liked to fix things himself, which led to some creative solutions in our plumbing. Ben has helped us get some of that straightened out. He also referred us to some terrific contractors when we decided to remodel our kitchen and bathroom.

By far, the most detailed plumber I can recommend.  Ben completed two complicated, extensive plumbing projects at my home in Ballard.  He was referred to me by my contractor and w/out a doubt, he was (is) the right choice!

Ben is timely, knowledgeable, genuine and honest.  He kept me informed on each detail and looked for ways to save me money and time wherever possible.  What impressed me even more was his attention to detail after the projects were completed.  He called me multiple times to check in and make sure everything was working correctly. I was blown away by his skills, desire to help and customer service nature.

I would highly recommend Whitelaw Plumbing for all plumbing related jobs you need. You won't find anyone better!   Ben has earned my loyal business & I recommend him to anyone looking for the best hardworking and dependable plumber in Seattle.

Wow, it is really really hard to find a good plumber in Seattle.  How about a great one? Nearly impossible...  Ben is an experienced plumber who is willing to go the extra mile to make your project go smoothly.  Ben is always looking out for his customers.  As our project got more complicated than expected, he said several times that all he wanted was for us to be happy.  I felt like it was like my own brother was doing the plumbing in our home.  Ben is extremely honest, hard working, and very easy to work with.  

Ben is also a JourneyMan plumber which means he has a very large amount of licensed experience in case you are as clueless about licensing as I used to be.  Never let an unlicensed plumber work on your home.  This is key to not having to have the work done 3 times.  A contractor license does not equal a plumber license.  It isn't the paper that is as important as the values of following the right way of doing things and the experience that this piece of paper represents.  If someone is going to take shortcuts, you don't want them working on your plumbing.

Anyone who is considering Ben and is unsure about choosing him, please just drop me a line and I would be happy to call you.  I have suffered so much with previous problems that other plumbers caused.  Finding someone like Ben who has our interests at heart is like finding a diamond.  I am happy to share him as he does not advertise and he works on referrals which is another testament to his integrity.  Ben can do any level of work from repiping to small repairs.  He loves being a plumber and you can't but pick up some of his energy.  I said several times that I was interested in a repipe and to his credit, he said every time that our pipes were in good condition and that we should go with the repair job.

Ben is great. We hired him to do some work at our new condo. I chose him based on his Yelp reviews and I am very happy with this choice. The previous owners didn't do a very good job installing things, so there were leaks everywhere. Ben was very thorough, explained all the options, provided recommendations for different products. Highly recommend him if you want to have peace of mind when it comes to plumbing.

I am a general contractor and always looking for top-notch trades and Ben is SIMPLY the BEST.  We had a very tight dealine for this project and without hestitation he fit it into his schedule.  He has all these qualities:

- Ben is PROFESSIONAL
- Ben does QUALITY WORK
- Ben is ON-TIME
- Ben is RESPONSIVE
- Ben EXPLAINS THE PLUMBING PROBLEM AND HOW HE WILL FIX IT

There are many more qualities and if these resonate with you, you need to call him.  You'll have a great experience.  

Thanks so much Ben,

Jeff

Ben is a busy guy, but definitely worth the wait if you want a quality plumber with fair prices. I had three plumbers come out and give me quotes for a cracked pipe that needed replacing in my crawl space. Ben's final bill was $300 less than the others, and he was the only one who didn't try to upsell me on all sorts of other repairs. He kept track of his time at my house to the minute, and was really efficient with his time - left here to go to another job while waiting for pipes to dry out, etc. Highly recommend Ben and would definitely use him again.

Ben has completed a variety of plumbing Work for us, and we've always found him reliable, trustworthy, beyond capable and easy to work with. Great Man

If you are planning a project, call Ben now to get on his schedule!

Basic bathroom remodel turned up an issue that was a bit outside of my DIYer comfort range. After visiting another so-called plumbing company who first misidentified the type of toilet flange I had even with a video, and then told me their plan to fix it (which violated code btw), I got on yelp. I found all these reviews. I called Ben.

Ben correctly identified my issue in 10 seconds on the phone, and I was lucky enough to have him out the following week. He told me several steps I could take ahead of time that would save him time and keep my bill lower. He arrived early in the morning, reminded me of the price range (between easy and worst case scenario), and got to it. 2 hours later, and everything was completed and for less than expected.

When I finished a portion of my job that I thought may require his help again, his schedule was already fairly full and I could not wait. HOWEVER, he spoke to me on the phone for several minutes (even after a 12 hour day of work) and coached me on EXACTLY what was required. He also had a frank conversation with me regarding a job that I would have gladly paid him to do (and would have been highly profitable for him), but that he felt could be a large waste of our money.

Great dude, great plumber. I'll recommend him to EVERYONE.

Since my original visit from Ben I've had two leaks that he's rushed over to assist with (the leaks were not due to any work he had previously done).  He quickly assessed the needs, fixed the problem and made recommendations for other vendors.  Ben's about as good as it gets!

Ben's enthusiasm for this trade is palpable and contagious, which makes working with him so much easier. Besides loving his work, he is extremely knowledgeable and informative allowing for homeowners and contractors to understand how long it is going to take and what exactly is going on. You'll like him personally and professionally-- a rarity in this trade.

I wouldn't hesitate to work with Ben and will definitely use him in the future.

Very impressed with Ben. Prompt, courteous, very knowledgeable, concerned about high quality, fairly priced, happy to answer all my questions. Obviously knows his craft and is an excellent communicator. Very positive experience. He rebuilt a toilet and replaced the drain in a bathroom sink. He and his assistant were in and out in less than 90 minutes. It was a little north of $400, which I thought was reasonable. I'll definitely call Ben for any future plumbing needs. Hopefully not too often.

Ben did a great job for us. He came out on short notice, answered all my questions and cleaned up everything when the job was complete. Fast and efficient for a very reasonable price. We'll be using Whitelaw Plumbing again for our next plumbing project (or disaster, whichever comes first). Highly recommended!

We originally found Ben through all of his rave reviews on Yelp.  After working with him on the remodel of our home, I now know exactly why all of his reviews are 5 stars!  Holy crap, he is amazing!!  Not only is his work top notch (he fixed some major issues created by other contractors), but he is so incredibly kind and professional.  On more than one occasion, I would call, leave a voicemail, and he would call or text back within minutes to make sure he was responsive to my issue.  And even before we hired him, he wrote incredibly detailed and helpful responses to my email inquiries.  All in all, he is just a great guy and a fantastic plumber.  We will be using him for all of our future plumbing needs!

Honesty, integrity and outstanding customer service!  That is Whitelaw Plumbing!  Ben replaced our leaky water heater and took care of other issues that he noticed during the visit.  He was timely in arrival, professional in his interaction and in taking proper precautions while replacing the water heater, and explained in detail all of the work that was performed.  We would recommend Ben and his company for any plumbing issue that might arise.  5 stars for the job they performed!

Whitelaw Plumbing is one of the most reliable plumbers I know!  Ben is amazing and comes at a moments notice to help us in our old Seattle home.  He always calls back immediately.  The fastest way to get ahold of him is text.  He is very professional and pricing is reasonable!  We will always call Ben for our plumbing needs!

I found Ben White and Whitelaw plumbing from two different clients who kept saying that we should meet as we were so similar in our approach to our business.  As an electrical contractor I am constantly asked by my clients if I can refer a plumber.  Referring  other contractors is scary!  They in part represent you when they come out to a project that you have worked hard to build a relationship with.  

I am now excited when people ask me if I can recommend a plumber!  I know that Ben at Whitelaw plumbing will not only do a great job for them but it also makes me feel better knowing that my clients are getting the best!  

With so many of my projects being done with the homeowners doing the project management it is great to work with another contractor who is on the same page.

Ben takes pride in his work too!  It is ashame so much of his plumbing  ends up being covered by walls as it is a work of art!

Thanks Ben for taking great care of my clients!!

Really pleased. Ben is great to work with and patient with my ignorance of plumbing in general. Cognizant of codes, materials and what is best for our home. Great follow through and now that he is getting busier, he is honest about what his timelines are and his availability.  And he delivers when he says he will!

Ben has taken care of several plumbing issues - moving w/d from main floor to basement, unclogging and replacing pipes to the tub and sink in the main floor bathroom. He is professional, punctual and polite every time. He does quality work and recommends the best long term parts and solutions - even if they aren't the cheapest. Cannot recommend him enough!

Ben has done a lot of work on our house and always does an amazing job.  We've had him replace a water heater, replace old plumbing in our house (for our remodel) and he also put in an extension to a pipe line so that we could move our washer and dryer from upstairs to downstairs.  He always acts with high professionalism and is a general pleasure to have in your house when you need plumbing work done.  He makes recommendations per code and is accurate in his estimates for his work.  I would highly recommend him and his services.  He also communicates well via email which we love.  Thanks Ben for all the great work!

Just wrapped up a great experience with Ben. So happy to know I now have a honest and dependable plumber in West Seattle. He responded quickly to my initial call and volunteered to work with my renters to set up the appointment at a time that worked well for them - on a Saturday no less. He showed up on time and called me right after diagnosing the problem, as promised. The most amazing part - he invoiced me for less than he quoted me over the phone because it took him less time than he anticipated. Seriously? Who does that? Ben does. I recommend him whole heartedly.

Ben did an excellent job finishing the repiping that a  large plumbing company did not complete.  The other plumbing company was lazy and didn't do the hard work.  They also didn't clamp the main water shut off valve and left other pipes dangling.  In comes Ben and his assistant, Dave.  They repiped the kitchen sink and 2 bathrooms which included cutting through walls.  They kept the plaster dust from spreading throughout the house by building a tent. I am skepticle about contractors and I worry about potential damage to an 86 year old house.  This is the first time I felt great about the work that was done and without me getting stressed out.  I cannot speak high enough on how happy I was with the quality of Ben's work.  He is very conscientious and has a very high work ethic.  Now I have finally found a great plumber to do all of my work in the future.

OK, just like the other 5-star reviews, we had a GREAT experience with Ben and his firm.  We called them from Yelp reviews after our regular plumber was a week out and we needed someone NOW due to a leak.  They were able to respond quickly and handled a host of issues that came up unexpectedly with grace, persistence and a fantastic attitude. They would just not give up until the situation was totally handled exactly to our liking.  Even if I was a master plumber (handy yes, master not) I wouldn't hesitate to have these guys work on my house.  I feel great knowing I found someone even better than my regular guys.  Our tenants loved them and so do we. Highly recommended.

Ben has now completed three plumbing jobs for us (one major: a complete replacement of glavanized piping in our house) and he does an exemplary job.

He takes pride in his work and does the job as if it were his own home. He is extremely knowledgeable about older homes, codes, updating and recommended brands/materials. And best of all for us: taking the time to explain why, and give examples.

Each time Ben completed a job, he drew a diagram explaining how the system works and what he would be doing. His job quotes are on point (actual invoice has been slightly less than quoted, even) and has followed up to see how things are going for us.

Highly recommend- and the glowing reviews here are justified 100%

Please don't book up his summer- we need him for our main line replacement!

Ben is amazing.  He fixed our kitchen drain today.  He was quick in figuring out how to bring it to code and approve the draining by setting up a new configuration for the drain piping.  He set to work immediately after figuring out his plan.  He was very neat.  He finished earlier than his initial estimate which ended up saving me.  He actually had a stop watch on his phone to keep track of the minutes and he quoted physics in explaining how the drain pipes should run.  When he finished he looked proud of a job well done as he should have.  It was a huge upgrade over the original.

Ben was great. He was personable, and clearly very knowledgeable about plumbing. My hot water heater started leaking one night, and I frantically reached out to as many plumbers as I could to ensure I could receive next day service. Ben replied early the next morning and came within 24 hours of my initial contact. He quickly fixed the problem along with other minor concerns I had around the house, and fairly identified a few issues that needed attention. Ben ended up doing four to fives times as much work as a previous plumber I've had come out for only twice the cost. That said, his prices were extremely reasonable for great service and quality parts. Highly recommended!

Had Ben re-pipe my 1950's home and he did an amazing job! He is very skilled and his work is beautiful and top notch. He truly cares about his work and clients, going above and beyond. He's a great problem solver and is really good with helping you find the right parts for your application. My wife and I were very satisfied with the work/price and would gladly recommend to everyone. He's definitely the only plumber I'll use.

I had to undergo a kitchen remodel this summer (by no choice of my own). I was on a tight timeline and tight budget. I am very clueless when it comes to anything to do with construction, building, plumbing, etc. So to find people to work with that do quality work, have good customer service and are fairly priced has been really difficult. That was not the case with Whitelaw Plumbing. Ben was honest, very easy to work with and I felt a level of trust in him more so than any other group I contracted with.
Whitelaw's work is phenomenal, fairly priced and through. Ben left no stone unturned and I really felt like he did my installation as well (or even better) than he would have done his own. I will not hesitate to call Whitelaw for any service and recommend him to anyone and everyone.

Ben is our HERO!!!  We discovered a water leak in our main water line in the front yard and the street water meter was spinning out of control.  Our neighbor recommended we call Whitelaw Plumbing and I'm so glad we did. Ben (owner) immediately showed up and shut off the main water supply.  Throughout the investigation to find the leak in the waterline, Ben was on site to assist with the investigation and advise our excavator.  Once the problem was determined, Ben proposed a cost and time efficient resolution and went into action!  After a few hours, our waterline was fixed and we were back to normal.  Throughout the process, Ben took time to explain what was being performed to make sure we were comfortable with the fix.  At the end, we felt extremely comfortable with the fix, more importantly, Ben took extra effort to ensure the waterline was properly tested and did not leave the site until he confirmed all joints were sealed and we were back to normal.  We highly recommend Whitelaw Plumbing, Ben showed up on time, was professional, honest, and kept us well informed throughout the entire job.  Ben will be our Plumber for life!

Mr. White did some great and honest work. He is prompt and professional. He discovered there was some work done by an unlicensed plumber from a big company that and he corrected it. His pricing was excellent. Very pleased! Thanks Mr. White!

I was planning a minor kitchen remodel and Ben came over before to extend the water line to where the fridge would go in the new configuration. He was on time and on budget even though he ran into some issues with the original plumbing. He also cleaned up after himself which I can't say for other contractors I've used.

Ben is excellent.  He approached a problem I was having with my toilet very systematically and was able to justify each step and action by explaining the process and demonstrating what he was talking about.  At every moment I felt I was making well informed choices.  Ben took his shoes off at the door!  Ben worked carefully and thoroughly.  I was prepared for a more extensive bit of work but, he started with the cheapest place first and worked towards the next more expensive bit.  In all I paid less than I feared it would cost and it is working better than it has in years.   Whitelaw Plumbing is now my plumber of choice.  I will call them again with great confidence.  Thanks Ben.  I wish more people had your standards.

I found Whitelaw Plumbing on yelp, and was so pleased with their service that I am doing something totally uncharacteristic of me - writing a yelp review.  Ben was awesome!  The most communicative and informative plumber I've ever spoken with.  He talked me through each detail when determining the quote for my water heater install, and then wrote a thorough email about the job summary (what went over cost, what went under cost), all to say that he came under his estimated quote.  You can tell that trust-worthiness, expertise and good worth ethic are all values of his and as a consumer I really appreciate that. 5 starts for Whitelaw Plumbing and I will definitely use them again!

Ben fixed a toilet for me this morning. He was prompt (arrived exactly when he said he would), REALLY fast, polite, happy to explain the root cause of the problem and also fixed a bodgy tap for me to boot while he was in the bathroom. Would totally recommend him!

Can't say enough good things about Ben. He did a re-pipe for us as well as a new hot water heater. His pricing is fair, communication is great, and his workmanship is second to none.

Ben is the best plumber I have ever had, and I've hired quite a few.  Ben's professional style sets him apart from others, and he genuinely cares about providing top quality worksmanship.  He's not there to just make money and leave, but strives to provide a great service at a great price.  He is passionate about his work and is happy to take the time to do the job right.  Definitely give him a try!

This is the best, most reliable and honest plumber I've met.  He is prompt, smart and knows what he's doing.  He is extremely qualified.  He charges a fair price and leaves everything in a better condition than he found it.  He swept my garage!  You will not find a better value for your dollar anywhere.

We have nothing but great things to say about our experience with Whitelaw plumbing. Ben did a great job, was very courteous, conscientious, and professional. It is clear that he loves what he does and he does a great job. Throughout the process (a full bathroom remodel) he was very clear about what he was doing and how long it would take. He was willing to start early and work late to keep our project on schedule and was great about updating us with any potential changes to that schedule. We will definitely be calling him to do more work for us in the future.

Ben White of Whitelaw Plumbing replaced my electric water heater in my 2 story condo (the water heater is on the 2nd floor) just yesterday.  It was an odd setup and the quotes I received from other companies were astounding (in a bad way).  He was completely upfront and confident about the quote he gave me (after I sent photos of my setup).  He was polite, knowledgeable, respectful and extremely trustworthy, which is a huge asset for a first time homeowner like me.  I have complete confidence in recommending Ben and although he just installed my water heater yesterday, I have already recommended him on Nextdoor and to friends in the area.  It can be a nerve racking experience to have someone work in your home that you're not familiar with (especially if you're not particularly well versed in home appliances :).  Thankfully, Ben was completely professional and helped me to understand the process of the installation (and how to check efficiency in the future) without being patronizing in the least.  And not that this is entirely necessary, but Ben quoted me 2 hours for the work and he was done at EXACTLY the two hour mark.  We laughed about how well timed it was.  FYI - Ben is most easily reachable by email since he is in the field during day.