Waterways Plumbing and Drain Cleaning

What a dependable company! We have worked with this team on 3 different projects at our home over the last couple of years.

They are competitive in pricing, friendly, professional, clearly explain what is needed, and have prompt response times to requests.

We will go back to them again if/when needed in the future.

Waterways Plumbing replaced our water line. They were professional and responsive. Would recommend again

Fair price and great work. Mike and Greg are very communicative and will ensure that the work gets done right. Have very few go to contractors but they are on our short list for any plumbing project.

We had Waterways Plumbing come out on two occasions to replace some valves and fix a leaky pipe. They are great; very professional, prompt, and reasonably priced. Highly recommend them for plumbing needs.

Professional, respectful, punctual, and efficient.

I called the team at Waterways Plumbing and Drain Cleaning to help with a leaking toilet. Making an appointment with the team was easy. As promised, they called half an hour before the appointment to make sure it was still a good time and then were right on time for the appointment itself.

After a brief inspection, they quoted me a price for the best case scenario. Once they got to work, they were able to confirm the problem was what they had originally suspected. Since it was the best case scenario, I only had to pay exactly what they quoted.

They wore covers over their shoes and laid out a mat so as not to damage the hardwood floors. What I was worried would be an all day repair, actually took the team less than an hour to complete. The entire time they were in my house they were extremely considerate and professional. Furthermore, they were very accommodating of my work schedule and special requests.

They answered all of my questions and gave me suggestions on some things I may need to be on the look out for in the future. The work came with a six month warranty and I couldn't be happier. Thanks for making a stressful situation much less stressful! I really appreciate it.

Replaced my pressure reducing valve at a great price that was in a very awkward location. They were also very responsive and friendly!

This company truly cares about their customers.  They came out and installed 2 toilets and a new water heater.  Their prices were reasonable and their workmanship was excellent.  They go the extra mile for you.  We had them come out and check the bolt screws that held the toilet seats down and the manufacturer's bolt heads were too thick and the cap for the bolts would not snap close.  They analyzed the problem and the quickly figured out that the bolt heads could be sanded down and then the caps snapped closed perfectly.  This was the responsibility of the manufacturer, but they were able to solve it with a smile.  The two plumbers really take pride in their work and go beyond the call of duty.  This company is staffed with Good, kind, skilled professionals.

Greg and Mike were great. Communicative, on-time, and fair pricing. I had to ask them to diagnose a mysterious issue with hot water and they listened to me well to understand what was happening, tested thoroughly to look for a problem, and was spot on with a suggested solution. Will work with them again for sure.

I had Waterways out for an estimate and then they performed the work of removing an old kitchen sink and installing a new one. They called ahead, arrived on time, were courteous, and had the work done in about an hour's time. They care about the quality of their work and I won't hesitate to call on them again.

Moved into a condo last year and after only two months, my dish washer and garbage disposal went out. It was extremely difficult to find the motivation to get both fixed. Oftentimes, I'm over-quoted due to lack of experience and being younger. People always try to take advantage of that! But calling Waterways Plumbing & Drain Cleaning was the right choice. They were honest, efficient, helped educate me, and were very professional and clean. In 30 minutes both were up and running. I really truly don't think anyone can beat that level of performance!

First time to get plumber come to home so it took me a while to search online and look for a good one. Tried a few big names, most of them ask for $100 just to come out and give a quote. Had joe's 2 sons came in for free estimation and they asked for 1K+ for clogged kitchen sink! Finally found Greg and Mike, Greg told me it's about $275 to unblock the clogged sink. He came in, did a free diagnosis with transparent price upfront. He is very professional, nice and easy to talk with. Unlike the big names, he didn't even ask for a 5-star review but he definitely worth it! Eventually got the kitchen sink unblocked after 3-4 hrs of his hard work. Will def go to him again for further services.

Prompt response time, friendly, and knowledgeable. I will plan to do business with in the future.

Great service! Quick response every time I contacted Mike and Greg.  They were realistic about their timeline and provided a quote with details that outlined the cost per item we requested.

Kind and straightforward! I'd highly suggest working them!

Nice team!   Came out- told me the problem had to be redirected to a different company and gave me a referral when I asked for one.  
And then they didn't charge me for the visit!  

I'll definitely be reaching out the next time we need plumbing services.

Asked them to come out and look at old valve (30 years old) in shower and give me an estimate for cost to replace.  They came out while I was at work (my dad was home), didn't even take the handle off the shower to actually look at the valve, and told my dad that the valve was fine but the water heater needed to be replaced (it's also old).  Whether the water heater needs to be replaced is besides the point if the valve is also bad.  Now I need to have another plumber come out to ACTUALLY look at valve and replace it. The quote he finally gave me over the phone to replace the valve IF it's bad was $$$ steep!   Disappointed and moving on.

I had a backed up main sewer line. Mike and Greg came out, pulled a toilet and cleaned out the main line where a few roots were coming in & cast iron flakes and chunks were gathering around the same spot. They put the camera down so I could see what was happening too. They got us back up and running and suggested some options for avoiding future problems and a recommendation for who to call for those services if I decide to do it. Cost was reasonable, pricing transparent, they are very professional, thoughtful and have excellent communication. So glad I called them and not the guys with all the commercials. Will definitely use them in the future.

Mike and Greg are obviously very invested in their business, a refreshing change from the Big Chain plumber employees who never see the same face twice. They not only fixed our leaky faucet, they also put us in touch (same day!) with a company to dry up the water damage and help with our insurance claim documentation. Total professionals. We'll be calling these guys again, for sure!

Prompt, courteous and very reasonable!
Mike came by to assess a leaky sink, which turned out not to be an actual issue that needed fixing. Will definitely call these guys again when I need a plumber!

Fantastic and professional service! Greg and Mike quickly responded to the leak between our first and second story. They diagnosed the issue, explained the potential side-effects of the damage, and helped make a plan for next steps. I highly recommend their services!

Thank you for making this water damage more manageable and much less burdensome!

Mike and Greg helped us with the installation of a new water heater and two new bathroom toilets. They were super professional and transparent with their scheduling and overall work. Really pleased with the outcome, thank you both!

They arrived at the time they said they would. They were friendly, neat and clean. And went right to work solving the issue! I would recommend them to everyone !

Prompt communication, on time arrival, very professional and courteous, and did an excellent job. We had new bathroom sink fixtures installed and a toilet reinstalled. Pricing is better than many bigger players in the area too!

I can't say enough about Greg and Mike at Waterways Plumbing.  They were at my home to deal with a complicated plumbing issue and expertly worked through issues to get the job done.  What was most impressive is their follow-up to ensure customer satisfaction.  The unit I had provided for installation turned out to be faulty and they returned to offer suggestions on comparable units as an alternative.  After that, Greg and Mike were more than happy to return once again to install the new equipment and conduct integrity testing to ensure everything was working properly.  To me that spoke volumes about their work ethic and commitment to doing the right thing.  Without question, they far exceeded all of my expectations.

If you're looking for plumber expertise, quality experience and outstanding service, I have every confidence Greg and Mike at Waterways Plumbing will take good care of you!

Fantastic folks. Came out 2 days after I found them on Yelp, and had my bathroom drain unclogged in less than 1/2 hour. Super folks.

My Renter called on a Thursday evening, of course, to report they had excess water in the middle of the lawn.  This is not a small job.  The renters had called the City to confirm the leak hmmm...  

I typically try hard to get at least 3 estimates for any and all services.  It was quite a task trying to get 3 estimates for this plumbing job, so annoying.  I ultimately made contact with Waterways through Home Advisor which is annoying in itself (Home Advisor) totally new story.  I had seen Waterways Plumbing when I was doing my Google search but thought they were too far out when there were a lot of closer located plumbers.
 
I did not meet Mike or Greg in person. From the beginning I took notice, they answered in complete sentences and it appeared to be the plumbers themselves with whom I was communicating with.  A secretary did not do the ole, Call us to discuss bit.  When I did write to them they answered right away, of course it was the weekend, Seafair weekend no-less.   We communicated mostly by email which I prefer, love that paper trail.  I liked it that the 2 owners appeared to be the ones communicating with me, which also gave me a lot of confidence in what they were saying.

One thing that they would not do was go out to the house without someone being there.  A couple of plumbing companies said that they would.  I actually kinda get it on a couple of different levels.  Eh...

They did go out to do the estimate on Monday, no fee, (I don't do fees unless it is below $30, and they will apply it to the fix if I have them do the repair).  I decided that I would go with them by Mon evening, 80% based on the quote (Money talks).  Waterways quote was lower than the other quotes-I am debating to say by how much hmm perhaps what John S. review says about his quote.  I also went with them (20%) based on how they do business meaning they actually gave me a couple of firm quotes in writing.  Apollo gave quotes over the phone but also there was a $1000 threshold meaning that the low end of the quote could go up 1K.  I guess I am thinking why would you do that what is the incentive not to go up? Just give me a couple firm quotes.  SW Plumbing wanted $500+ to see what was wrong and no quotes they also had to have someone on site, they did go out to the property.    

On Monday eve we confirmed that Waterways was the one that was going to do the repair, they told me they couldn't go until Friday due to other commitments.  The renters I think, had already noticed the water pooling in the lawn a week before, but I figured if they weren't in a hurry, neither was I.  On Friday morn as scheduled, Waterways called me to tell me the situation and what they found, what they advise... what could happen in the future etc., they did what I asked them to do.  They called me again when they were done to get payment, they sent me a written receipt and went on to explain the type of pipes I have and what could happen in the future.  I was extremely happy with the process from end to end, currently we are 6 days into it.  The renters haven't called with anything so far hmm they might wait a week.

When we first called Waterways, it was for a leak under the kitchen sink. Mike and Greg came out (on time, I might add) and diagnosed it as a faulty valve in the garbage disposal. The sink that came with our house was only 6 deep, so we figured why not kill two birds with one stone. This presented a problem with the existing pipes, but Mike and Greg figured out a way for us to get a deeper sink, as opposed to the first plumber that came out, who wanted to cut into the dining room drywall (we would have to repair the wall). While we were kicking around what we should do, we decided we wanted an undermount sink (which required new counters). We didn't know if we had enough room underneath, so back come Mike and Greg to double check. They confirmed everything and gave us the green light. It wasn't until five months later that we had all the work done in our kitchen, and they showed up ON TIME (again) and performed the work flawlessly.

One month later, we discovered water gushing out of the air valve whenever we ran the dishwasher, so the boys came back out *again* to check it out. They triple checked EVERYTHING (and replaced one of the tubes, just to be sure). As it turns out, the problem was our 1989 dishwasher, which forces out a tremendous volume of water that modern day water-saving plumbing isn't equipped to handle.

Mike and Greg are simply the best. They are extremely competent at what they do, and they do it with a pleasant attitude with smiles on their faces. We are extremely pleased and can't recommend them enough.

One of my shower valves was dripping. A friend of mine tried to repair the valve for me but couldn't loosen the big nut after tremendous amount of effort. He told me that the only option is to replace the valve and it requires opening the dry walls behind it. I was very hesitant and left the valve dripping for over a month.

Recently the dripping is getting significantly worse. So I decided to solicit bids on the possible options to fix it hoping someone who can do it most efficiently.

Mike and Greg came the same day when I posted my inquiry and they quickly assessed the options. Yes the valve can't be repaired as determined as my friend. But they assured me that it is not a big undertaking to open the drywall to replace the valve, and explained how they will do it with a quote that I feel reasonable.
I gave them the go-ahead, and they suggested to open the drywall right then to make sure their assessment is correct and to make sure that they will get all the tools they need for the job. So the drywall was opened, and there was no surprises. They came in the next day as scheduled and did the job in about one hour. I am very impressed with the speed and the quality of their work. They also kept the work area clean with no mess left behind. I will definitely recommend them to anyone who needs plumbing job done.

Know your limits! I've had some bad experiences around plumbing, and I am perfectly fine letting someone else do the work. I had a faucet drip that turned into a steady stream and I knew I didn't have the experience to tackle a solution. I sent a YELP search for a plumber in the area and Mike and Greg were one of the first to respond. They contacted me, scheduled a visit a few days later, came, assessed the situation, quickly jumped into it and was done in about an hour. Wow, I was impressed. They work really well together. They were OK with me watching the repair process, and asking questions. They operated safely, wore COVID masks and booties in the home, and were efficient.  I highly recommend these guys for plumbing issues.

Reached out to these guys regarding a home plumbing job via Yelp.
They are professional team of Greg and Mike.
They were quick to respond and good with
follow up.
They gave price quote ahead of time which was better (lower) than 2 other competitors.
The gentlemen showed up on time.
Got things done in a timely manner.
No fuss no mess.
Shall call em again if needed:)

Two of the most polite guys I have ever met came to assess my stand up pipe from the washer to the sewer.  I had a problem with water coming back up the stand up drain with a large load of washing draining fast.  They couldn't find anything in the stand up pipe that blocked the washer from draining.  They put in a camera and saw tree roots and recommended a sewer company.  They were prompt, and cleaned up the floor from some water that came back up the pipe and gave me the bill which seemed reasonable.  Although they did not treat the problem, I would recommend them for other plumbing work.

Greg and Mike of Waterways Plumbing and Drain Cleaning are my new go-to plumbers. They were able to come to my property on short notice to take a look at a problem I was having. Some old galvanized steel piping that needed to be replaced was causing low water pressure due to the years of corrosion inside; it finally got bad enough to affect my toilet and sink from working properly. They evaluated the problem and gave a very fair estimate for the repair project. They showed up right on the agreed time and were very quick and thorough in replacing the pipes and getting the toilet to fill again. They took the time to explain what the issues were and what steps they took to fix the problem when they showed the completed repair job. I appreciated their personable demeanor and professionalism.

The day before Mike and Greg showed up, another plumber had come by to take a look at my plumbing project. This guy, after taking a look under my house, said that I would need to get all my pipes replaced due to potential issues. I wanted a second opinion. Mike and Greg took a moment to look under the house and said that the only real issue was the old galvanized steel piping I had called about ... the other issues the other plumber had talked about was totally bogus and presumably a scam to bilk me out of nearly 10 grand for unnecessary repairs. I really appreciate Mike and Greg's honesty -- that won me their initial business and will have me return time and time again. Give these guys a call!

Michael and Greg came out today to look at  my bright idea for a bathtub faucet install. I had already purchased the faucet based on zero knowledge of plumbing. They were honest and brainstormed different ways to make it work, when it came right down to it, the faucet was just wrong for the area and tub and they didn't try to push me in one way or another. No charge for the consultation and very polite. When I decide what to do going forward they will be ones I am going to call!

They called in advance to let me know they were 20 minutes away.  They showed up professional and covid safe.  Quickly, reviewed my problem, provided quote and I said get after it.  20 minutes later I heard the swirling sound of my kitchen drain that i haven't heard in 10 years.  Very reasonably priced. Highly recommend.

These guys are excellent!!  Very kind and take pride in the work they do.  They go the extra mile.  Highly recommend!!!

Waterways is the only way to go when you need plumbing help!  Not only are they great guys, they do great work at a great price!  They crushed the other quotes we received and were very responsive, informative, and helpful.  Big shout out to Greg who really took the time to answer all my questions about the jobs we were getting done.  I learned a lot about our new house!  I really cannot say enough good things about this company.  We will absolutely use them again.  If you ever need plumbing or drain help, give Greg and Mike a call, and relax knowing you will be well taken care of!

These guys are awesome and they dont try to sell you things you dont need! They did a great job and reasonably priced. I recommend them for all your plumbing needs. Thank you

Courteous customer service, arrived on time, and thorough in getting the house sewer lines cleared. These guys are professional in execution & diagnosis of plumbing issues.

Greg's and Mike where awesome! Super responsive and showed up on time. Within an hour I had a new disposal and new faucet. I highly recommend them!!!! I will definitely call them again.

I needed my toilet unclogged this morning, and the fact that it's the only toilet in the house, I was panicking a little to get it fixed quickly. These guys were able to come out WITHIN AN HOUR of me calling. They were super friendly and professional, and told me that if the issue ever happens again during the week, that they'll come out and fix it again without charge. Thank you so much, I have never been able to get a plumber out so quickly before, thank you!!

Waterways Plumbing was very efficient and worked with my schedule to take care of a leak under my sink. Mike and Greg were able to go get a new garbage disposal and install it in less than an hour! I would highly recommend Waterways Plumbing and will use them again!

Michael and Greg came out today on short notice to help us with a pipe that burst in our garage. I sent the request via yelp around 4 am when I realized water was running in our garage and they responded within 4 hours. They came out around 10am this morning (beating their competitors) through all the snow to help us. Michael and Greg were friendly and educated us on what typically happens to pipes (especially your external hose valves) during winter. They were able to fix the pipe in a timely manner and at a great low cost. They also recommended products for us to get for prevention purposes and referred us to another business to help with water damage. We feel confident now in the steps we can take next winter to weatherize our home in the hopes that we won't have pipe issues in the future. We highly recommend them and their work. Thank you, Waterways!

They came out to my home, gave me a bid which was fair! I approved the work to be done. They showed up the next day right on time. The crew was professional and detailed. The did the work which was promised quickly and efficiently. When it came time to pay the bill, it was less than they quoted by $225.00. Which is amazing. They actually charged less because they fixed the issue faster. I had two hose bibs replaced and a shower valve fixed. Very impressed. Already recommended them to a co-worker. Amazing job! Will definitely hire again! Do your self a favor and work with these guys!

Greg and Mike are friendly and responsive, work quickly, and offer competitive estimates.  We've had two toilets and a water heater replaced and a dishwasher fixed by Waterways. They'll always be my first call and I wouldn't hesitate to recommend them to a friend.

I was re-doing my kitchen countertop and needed installation of faucet and sink. These guys came out ON TIME for both the quote and installation. I've worked with a few contractors in the past and punctuality was a major issue so that speaks volumes. Would definitely recommend them for any plumbing needs- they are my go to for plumbing now!

Waterways re-did the airgap for our dishwasher. They were responsive, fast, and professional! No issues with leaks under the sink since!

Greg and Mike had excellent customer service and were very responsive to our needs. They answered our questions promptly and scheduling was easy. Very refreshing after dealing with a couple other plumbing companies recently where scheduling and contacting for a quote was quite a hassle. Will them for future plumbing needs!

Prompt, friendly, and efficient. Took care of a plugged laundry drain in minutes. Things were cleaned and put back again so I hardly knew they'd been moved in the first place. Highly recommended!

Both Greg and Mike came on time and brought booties to cover their shoes when they came in to diagnose the leak. They were able to give me an estimate and fix it on the spot. They took less than 30 min from start to finish without a mess in sight. Professional, Fast and competitive pricing will make me call them again if I ever need help with plumbing.

Great experience. Tracked the leak down to a faulty part with the dishwasher and solved the problem quickly and reasonably.  Our new go-to.

Did a good job on fixing my leaking sink and patching it up so it won't give me trouble again. Great availability, too.

We had a very good experience with Waterways Plumbing.  We had a drippy faucet that was having a slow drip from the spigot and underneath in the vanity.   Michael suggested we go choose a new faucet and he would be here at 9am on Tuesday (I called Friday and Monday was a holiday).  I got a call to confirm our appointment and they arrived exactly on time.  They diagnosed our situation and after learning we were hoping for a significant remodel in six months or so, they said they would do their best to utilize the older valves so we didn't spend more today.  They were able to install the new unit and did not require replacement of the shutoff valves.  My plumbing needs for this job were pretty basic but I would happily call them again and refer them to others.

Amazing and impeccable service. I have used their service 3 times (for 3 different projects - bathroom and kitchen) and am extremely satisfied. Very reliable and on time. Communicates options and expectations clearly. I would highly recommend them.

I called Matt and Greg at 6pm and they were ready to rock and roll the next morning at my house. These guys are professional, quick and they are very well priced. I plan to use them for more plumbing needs.They also bet everyone else i called in price and response time.

We had a fantastic experience with Waterways Plumbing.  They were responsive - showed up on time for our appointment and super clear and transparent about the costs of services.  They managed to fit us in the next day to fix our broken garbage disposal - and also included another quick repair at no additional charge.  The repair was quick, well done and the price was fair.  We definitely recommend them and they will be our go to plumbers for any future needs.

We called several other plumbers in search of a quote to replace an old toilet. The quotes were far more than what a simple internet search was suggesting the job should cost, except from Michael and Greg at Waterways. They were exceptionally prompt for our appointments and were honest and straightforward about what the task should cost, no up-selling which was very much welcomed! They completed the project quickly and did an awesome job cleaning the area around the new toilet before leaving. Overall, they did an excellent job for us and we are happy to now have a go-to plumber for any other plumbing issues! Thanks guys!

Reach out to them to fix a irrigation system leaking problem. Response was quick. They show up on time and gave a reasonable estimate. They are professional and fix the leaking quickly. They wait for 24 hours and came back to make sure it isn't leaking water again. Highly recommend.

I called Mike and Greg after losing a valuable necklace down the bathroom drain. They not only expedited the job, but cleaned and secured the drainpipe, and fixed a second sink issue in less than 30 minutes. They communicated clearly wrt the tasks and set realistic expectations -- something I highly value. I'd hire them again in a heartbeat. They're efficient, ethical, and pleasant to work with.