I hate to be the bad guy here, with all of the 5 star reviews, but I do feel a bit taken by Roman.
We had two clogged toilets in our house that Roman fixed quickly and efficiently. He was polite and friendly and I really can't complain about the end result of the repair.
My issue is the cost of his services. Yes, plumbers cost a lot. We all know that. And that's not the issue. The problem is that Roman used his auger to clear out our toilets. And he charged us an extra $45 for the use of the auger. Now, if the use of the auger caused the auger to become unusable for his next client or if there were some expendable components to the auger that needed to be changed out prior to its next use, I'd get the point.
But, this was simply a charge for using the auger on top of the hourly rate for Roman's presence in our home (and, by the way, he was at our home for less than half an hour and charged us for an hour of his time. . . hmmm, travel time perhaps?). If I have a carpenter do work on my home, does he charge me for the use of his hammer or screwdriver? No. If an electrician works on my home, does he charge me for the use of his drill? No.
So, I do not expect or support the notion that a plumber should charge for the use of an auger. Perhaps this is an industry standard. I don't know. But, it shouldn't be, and if it is, then Roman, and Wallingford Plumbing is the unfortunate recipient of my distaste for this practice.
Would I recommend Wallingford Plumbing? Perhaps. Really, Roman was very nice and efficient. But, I'm not keen on the billing practices, so ASK before you engage his services.