This company was incredibly slow to respond both over the phone and over email. They gave us the runaround for over 3 weeks, only to tell us that they were short staffed and could not complete a job they had been hired to do. They were also very rude and irritable over the phone. We have reason to believe they provided a false, low quote on purpose, so this is a word of warning to anyone considering using their services (if they even ever call you back).
Full story:
WEEK ONE:
We bought a house with a stipulation that the knob and tube wiring be replaced. The sellers agreed to it, but about a week before closing, said that their electrician was too busy to complete the job before closing, so we would have to schedule an appointment with them after the closing date. We called them to schedule an appointment as soon as we received the quote they gave the seller, and they said that Charlie gave the quote, but was on vacation. He would be back the next week, so we could schedule an appointment then. WEEK TWO:
Well, when we called on Monday the next week, they said he had returned and would call us back after catching up on his work. A week went by, and we never received a call, and we moved into the house.
WEEK THREE:
The Monday after we moved in, we called, and they said Charlie was catching up on work still, but would call us back. We never got a phone call that day, so we called again on Tuesday. Again, they said he was playing catch-up, so we could expect a call later that day. Again, no call. On Wednesday, we called, and the phone went to voicemail, so we left our name, number, invoice number, and waited... no call. We called again on Thursday... and Friday... and nobody picked up the phone. We finally sent an email Sunday night, stating we had tried to reach them by phone, but maybe email would be better. An auto-reply was sent, stating Wendy was out, and Charlie would respond, so we sent an email to him.
WEEK FOUR:
Well, we got a response from Wendy the next Monday at 4:30 stating that the employee living on this side of the water had left, so they could not finish the job.
1. If you can't do a job, just tell us so we can find someone who can do it! This company very unprofessionally wasted our time by continuously leading us on.
2. I don't understand how the person who performed the initial part of the job, gave the quote, and was obviously still working there, is all of a sudden unable to perform the remainder of the job?
3. To be honest, we feel that the sellers possibly knew these people and had a fake, low quote given so that we would fall for it and they wouldn't have to pay/credit us as much as it should have been. If this is the case, it shows how shady this business is, and any other homebuyers out there should be extremely wary if you are given a quote from this company by the sellers.