Despite having high hopes for Luke Electric when speaking with them during my home buying process, the actual experience of attempting to schedule them to do work was highly disappointing.
I called four weeks in advance to schedule a mid-November appointment to come out and give a bid for some knob-and-tube upgrades. The scheduler was friendly, and we arranged a time on a Monday. Fast forward a month, and that Monday appointment comes and goes. I call them, and the scheduler says there is no record of the appointment on their calendar. But she manages to have Luke come out later that day. No big deal, scheduling snafus happen. Since he missed my original morning appointment, I had my parents meet him the afternoon he came out, as I had work commitments. They told me he kept asking how I was going to pay for the work - inquiring what I did for a living, and asking if they would be the ones to help me pay for it. Perhaps he assumed that a woman would be incapable of paying him on her own? Not sure, but his line of questioning was pretty inappropriate regardless.
After the appointment, Luke says he will give a bid in 24-48 hours, and will provide a range of bids for different levels of work being done (this is why I chose to have them come out in the first place; I like having options). I hadn't heard anything after 72 hours so I sent an email. Got no reply. 1 week later I called. The receptionist said she'd contact Luke and would get back to me in the afternoon at the latest. Again, no reply. Now it's been weeks since the original visit, and I haven't had any of my calls or e-mails returned. If you don't want the business, fine, but at least give me the courtesy of a reply.
I have no idea why it should be so hard to give someone my business, especially something that's likely to cost several thousand dollars. Ultimately I have no idea why they blew me off, but in case anyone from Luke Electric ever reads this, I'd suggest 1. not blowing off customers who are trying to pay for your services, and 2. not asking probing questions about their ability to pay - I wouldn't be soliciting bids if I were incapable of paying the bill!