Backflows Northwest

Our townhome complex used Backflows Northwest for the past two years, and everything went without a hitch. The office staff helped us turn around the scheduling in a relatively short timeline, as our testing was coming due. They even reached out to the city on our behalf to let them know the testing was scheduled. The technicians were on time, friendly, and worked efficiently. All paperwork submitted to the city shortly after testing was done. Billing was simple, and they billed each unit individually in our group to make things even easier.

Overall great experience, and we plan to keep using them in the future.

Backflows northwest tested our water systems and they failed to tighten a backflow adjustment valve screw, leading to dripping water damage over time.

I have a written statement from the plumbing company, stating clearly that the water leak was caused by backflow tester not tightening the adjustment valve screw properly during the backflow test.

I communicated this to Backflows Northwest and their response was stunning: they tried to question the cause of the leak while acknowledging that there was a leak from the backflow valve in a last ditch effort of trying to weasel out of any liability. At the same time, and in good faith, I had booked them to perform another backflow test, assuming that they would stand by their earlier work and make things right, i.e., reimburse for the water damage repairs caused by their faulty work.

However, when asking for a response to the written plumber statement, this company explained that the only person who can reply had suddenly gone on vacation and they are unable to respond.

Needless to say, I'd stay away from this company at all costs.

Backflows Northwest helped remove our backflow with ease. We were fortunate to have Seth working on our property who was very friendly and experienced. They also took care of submitting photos to the water district for the backflow removal. All for a reasonable price! Highly recommend :) Thank you!

Backflows Northwest tested our yard irrigation in Lakewood, and the technician, Corey, was very thorough and professional. All readings were within limits, he updated the inspection placard, and then he left a testing summary for us on the door handle. Backflows Northwest and Lakewood Water District collaborate for this great service and allow me to use automated bi-monthly billing.  This gives me the confidence knowing the certification process is complete and, more importantly, knowing our local water supply is safe and free of any harmful elements or toxins.

Showed up and finished the job quickly and painlessly. They sent the necessary paperwork to the city for me as well without my asking. Billed online, was easy to pay through credit card.

Just as others said - very quick, efficient and affordable! Showed up quickly to accommodate the city's deadline, tested our backflow and even sent the report to the city! All I had to do was just pay them online.

This company is professional, efficient, and priced just right. I would recommend them. Thank you

I always schedule these backflow tests at the last minute, and Backflows Northwest was kind enough to fit me in. The technician texted me half an hour before arriving and got the job done. Billing was seamlessly taken care of online, and the price was competitive.

Everything went smoothly and no need to worry about anything because they took care of all things we asked. One email communication then everything was completed on the date what they promised.

I echo Lucy L.  Backflows NW has looked after our annual testing for several years.  They contact me (even before I get my notice!) and schedule the inspection.   We don't have to be home.  They test, record, and submit the paperwork to the city.  Done.  Very reasonable cost for the service rendered.  I won't go away as a customer unless they go away as a service company!

I first contacted Backflows Northwest via their online scheduling system. After a few days with no response I decided to call and schedule. This was 18 days before my testing was due, so I was scheduled for sometime in the next two weeks. After 14 days of receiving no indication that testing was done, I called and was told that I had been scheduled the previous week but due to an emergency with another customer my testing was not performed. I had not been automatically rescheduled. Since my deadline was approaching, they offered to schedule me ASAP and file an extension with the water company on my behalf. After three days with no evidence of testing, I called the water company and was told no extension had been filed.

At this point I called again to cancel my service request. Bottom line, make sure you are given an actual date for service.

I was very happy with the ease of scheduling, the fact that I didn't have to be home for testing, and the friendly folks I spoke to over the phone, but lack of follow through is very disappointing.

So quick and easy to work with. Very professional and made the process super easy to get our annual required water backflow testing done for our home. Highly recommend.

I received other quotes from other companies but  Backflow Northwest response time and price was great. I was able to make an appointment within a day or two. Our technician was Scott R who is awesome. We are new to the area so Scott explained the reason for the test. He was very professional and did not mind answering any of my questions. The testing was really quick. They send the report to the water company as well. So, the only thing I had to do was make an appointment and pay. We will definitely use Backflows Northwest/Scott for our annual testing. I will definitely spread the word to my neighbors since this is a newer neighborhood. Thanks Scott R for great customer service.

This is a very professional business. They scheduled quickly, sent Scott who tested and repaired so we could meet the fast approaching City reporting requirement. I am happily signed up with their annual Backflow testing program so I never need to seek another company.

Based on a failed test by our annual tester, he recommended that we replace our backflow assembly because of the age of the device. After having another company not show up and chalk it up to a misunderstanding about the date, I contacted Backflows Northwest.  I spoke with Steven who discussed possible repair or replacement of the assembly.  We scheduled an appointment for Tim to come out on Saturday morning of the Memorial Day weekend. Tim arrived at our house promptly before 8 am and after glancing at the device, didn't think it looked that bad. He suggested testing it and it passed!  He saved us hundreds of dollars and gave us back several hours in the day.

We truly appreciate Tim's honesty and genuine concern for his customers. He is a standup guy and a tremendous asset to the company. We wish all technicians are like Tim!

This company makes people life easier. The back flow test request once set, I don't need to worry as they will take care of everything including sending test result to the City Water District yearly. Needless to say, their service charge is also compatible with others. Highly recommended!

Terribly RUDE and irresponsible company. try to avoid. wish there were 0 stars option.
so back in April, it was time to annual back flow test, we scheduled one with them, asked them what they need from us. they told us they will take care of everything, we don't even have to be at home for the test. that's great right?
then in may, we got a notice from the city saying we did not finish our back flow test, so I contacted them again, didn't answer the phone. then I contact the city, and was told I had two irrigation and fire sprinkler back flow tests, and the fire sprinklers were not tested.
I was confused and called the company again, without giving out any of my info, I asked if they'd take care of everything, the operator said yes, they will take care of everything for $45. then I specifically asked, if they would take care of the irrigation and the fire sprinkler test as well, she assured me again, they will take care of everything for $45. it was Thursday and the deadline from the city was 4pm next Tuesday, so I told her the situation and ask for a test before that, she said she couldn't. well, then I told her to get a supervisor and finally we had an appointment down on Tuesday 10AM. at this point, I was OK because everyone makes mistake right?
then it comes to 10AM Tuesday, the technician came to knock my door, I opened the door and he said he's testing the back flow, I said ok and went back to grab my glasses, when I came back out (within 2 minutes), he's gone, without asking what I have and without entering my garage (where the fire sprinkler thing is). hey, I scheduled this test just to test fire sprinklers, and you left without even asking or looking at it? seriously? then I called the company third time, and thankfully the technician came back later in the day. ok I had to stay home for this long, but at least our water won't be shut off.
the above is irresponsible part and here comes the rude part.
I received a second invoice asking for another $45 for annual testing of back flow assemble. I thought it must be a mistake because we have paid for the first invoice $45 before they even came back. so I called them, again. and they still asked me to pay for this $45, well, what about $45 dollars we take care of everything? guess what, operator defined 'everything' for me, she said, 'everything' means 'everything from trip fee, filing fee, paperwork fee, etc', and irrigation is not in 'everything' for fire sprinkler, and fire sprinkler is not 'everything' to irrigation, and we do this for 'everyone', so I guess we might have a different understanding on 'everyone' right? because I asked couple of my neighbors (same development, same builder,  all built within last 12 month), they all finished the test for $45. at this point, the women on the phone was being rude already, won't even let me speak, won't let me finish my sentences. I didn't want to argue on the phone, so I just said, if we come down to business next year, I'll pay $90, but this year, I asked for a quote, you give me $45 without asking how many devices I have, just plain said $45 for everything, it's you mistake, I'll not pay $45. guess what, she said, if you don't want to pay $45, fine, I'll write it off. but I'll note on your account, bad customer, we will never do business with you again, and she hangs up immediately.
yeah, I guess finally we can be on the same page, I will never do business with you too.

I've gone thru BN for the last two years, and will continue to do so. Their promptness and ease of service (you're not required to be home) is great for a busy schedule! The first time I wasn't home and they left the results at my door, the second time they came I wasn't feeling well and wasn't disturbed at all, they came, did the test, left results, and that's it! Easier the better when it comes to getting things like this done, especially with a very random schedule. They also have great customer service and work with you to make sure it's done quickly. After dealing with a couple other places that I was less than impressed with I will continue through BN as long as I need backflow testing! Thank you for a great experience!

I live in a neighborhood of 10 townhomes that are equipped with rainwater cisterns for toilet and laundry water. The rainwater is not potable and so our city required backflow assemblies be installed to prevent the rainwater from getting into the city's water supply. These assemblies are installed inside each of our homes and our city requires they be tested annually.

Last year (2015) I volunteered to coordinate the tests for each of the homes in our neighborhood. We received quotes from a few backflow testers and chose Backflows Northwest. I worked with their dispatcher Steven van Doorn to arrange for a tester to test all of our homes in a single morning. Because the tests were all scheduled together, the company offered us a group discount. We made all our arrangements mostly via e-mail. In every communication, Steven was prompt and thorough in his responses. The tester, Chris Martin, arrived on time and was quite pleasant. He completed the tests in less time than expected, which resulted in an earlier arrival at several homes. Chris, however, was quite flexible in rearranging his schedule to accommodate each family's needs for arrival time. All the assemblies in our neighborhood passed their tests. The day after completing the tests, Steven submitted the results to the city and also to our neighborhood. Backflows Northwest sent a bill to each of my neighbors via post. The company offers an online payment option on their web site which was quite convenient.

Since my neighbors and I were sufficiently pleased with Backflows Northwest, we hired them again this year (2016). Because of an error in our city's notification system, we had a pressing deadline to complete our tests. Backflows Northwest was able to accommodate our schedule. This year, I again worked with dispatcher Steven van Doorn via e-mail. Because we'd worked out many details last year, arranging the schedule this year went even more smoothly. The tester, Jeremy Simkins, was also pleasant to work with. Based on last year's schedule, we allotted less time for each test. Jeremy completed all the tests like clockwork right on schedule. All the assemblies in our neighborhood passed their tests again. A few days later, Steven submitted the results to our city and neighborhood. Again, he sent a bill to each of my neighbors via post.

My neighbors and I have had a pleasant and efficient experience both years with Backflows Northwest and definitely plan to hire them again next year.

Great customer service!  Easy appointment process,  they do what they say and with the bonus of with a smile.  Thank you. It's nice to find companies that care about results and the customer !

Backflows Northwest responded to my online backflow test request quickly. Their technician caught a small leak of my irrigation system. The technician fixed the leak on the site and the customer service explained the leak and fix in details to me. I was very happy with their service.