Cedrick A.

6/16/2023

I had a plumbing emergency and needed a repair right away. All others were unavailable and too far off from their schedule. Called Beacon plumbing and got me scheduled right away. The next day Zadrien, plumber, came in and resolved our plumbing. He was knowledgeable and friendly guy. He provided us tips on what we can do to prevent and improve them going forward.

Thanks Zadrien and Beacon Plumbing!

Kristi T.

7/15/2023

Dean was super professional and did a great job! Came out for emergency water leak, and immediately got us hooked up with a water remediation company

Heather H.

6/24/2023

Very nice men. Came and cleaned out our clogged pipes on a Saturday. Very competent, helpful and knowledgeable. Thank you guys.

Andrew W.

7/16/2023

Sewage was coming up from the basement bathtub. Hurray Saturday crisis!

I tried a few local plumbers on the phone. I never have much luck here and I want a good local guy or gal for repeat visits. You always get a mix of guys telling you the fortune you'll be spending before you have even explained the job or guys who correct you over the phone when you're trying to explain your problem.

Calling plumbers is a serious turnoff for me, specifically.

Beacon was the least offensive on the first call and they were available so they got the work. The two guys who showed up were friendly and we cracked jokes while splashing %{#^ water around fixing the problem.

It was a bad bad situation but really only equated to a replaced pump. I didn't expect or want to buy a pump but the thing they dragged out of the pump pit looked like a dead dinosaur in a tar.

Gio and Elijah were the guys who helped me and they hit the spot. I sent my family out while I waded through poop and needed the dudes who showed up to be equal parts sassy and buddy comedy. I was in a really bad mood and they lightened it up. It worked for me, it may not work for you. If $75 to get a plumber to show up scares you then boy oh boy do I have news for you - plumbing is as cheap as it is easy.

Ivan H.

06/10/2023 12:00:00 SA

I had Zack, Dan and their crew install a new electrical panel on my house. It was an emergency situation on Memorial Day. They came the same day, did an estimate, walked me through the job and promised me I would have power the next day.
And so it happened! I now have a brand new panel. They were very respectful to my property and did a very good job with running the ground cable around the house. Zack left me a generator with cable and gas for the night to power my fridge.
I highly recommend their services and would call again for any electrical needs.

Lynn G.

5/24/2023

I am not sure if Beacon Plumbing has the best prices around, but when there is sewage coming up your utility room drain and they can come the same day, you don't shop around too much. End of the day, I think I paid a fair price for what I got.
I called Beacon, they said someone would be out between 9 and 1. Around 9, I got a call, we are on the way. Chris and Zack showed up and got to work to understand what was going on. We have previously had tree roots in the line between the house and the septic tank. But it also turned out the tank itself needed to be pumped (all that extra staying home and cooking over during Covid means it needed it sooner than expected). They got the crew out to pump and clean the filters etc.
When we had the tree root problem earlier, the crew that was out (long time ago, no idea who it was) put a clean-out in the line, about mid-way between the tank and the house, but they only put it going one way so that you could put a camera or snake from there to the tank but not back up to the house. That lower part of the line looked clear, so Zack and Chris dug up the cleanout and installed one going up to the other half of the line -- sure enough, plenty of roots, some quite large. So they cleared that and also cleared the line out from the utility room and cleaned up the mess for me. They took a lot of care in digging up the old line and cleaning up afterwards, even putting back some of the plants they were able to salvage.
Yes, this was all more involved than I hoped or expected. But every need was explained (and shown, with the camera in the line or by looking at the septic tank or from pictures in their manuals), along with options. The pricing for each part was told up-front. I never felt like I was being sold something unnecessary.
And, if you do need these guys to come out, offer them some coffee or a pitcher of water on a hot day.

Quinnton T.

08/04/2023 12:00:00 SA

After getting rescheduled twice by another company we called Beacon and they got someone out within the hour.
Our tech Zadrien arrived on time and was super professional and knowledgeable. He fixed our spigot issue no problem. I would definitely recommend him and Beacon for your plumbing needs.

Dylan R.

07/12/2023 12:00:00 SA

Called Beacon for an install of a water line & drain for a filtered drinking water sink and faucet with a filter we had purchased separately. They gave a quote and then returned the following morning to do the install. Friendly, reliable and the install turned out great. We're on a houseboat so our plumbing is routed through some tight spaces but they were able to build us a super clean and compact system.

Tiffanie N.

7/27/2023

Our heat pump stopped working at 7 years after Beacon installed it. Ishmael came out and said there was a leak he added more coolant and cleaned up the machine and charged to put dye in the line to see if there was a leak if it stopped working again. It stopped working one hour after he left. I immediately reached out and Beacon quickly scheduled someone to come out. This rep was extremely rude and cocky (owners word there) he said we need an entire new unit and it would be 10,000! I called and talked to the owner and he said he would make it right and i would not have to pay more. Ishmael came out and said he replaced the TXV valve but the condenser would need to be replaced. A new tech Tony came out and spoke to the owner and they put a new small air conditioner in. Within the hour if that install it stopped working. We contacted the installer only to be told to keep track of how it was working. It was Tony's birthday and he would get back to us the following week. He came out and asked us if the last texh replaced the valve. We said he said he did and showed him the invoice. Tony said the coils were frozen over and that was because he thinks the valve was not replaced. He said they have to do an investigation and he would get back to us Monday or Tuesday. Then He ignored us flat out never got back to us. We had to get everybody in the company involved to get a call back. And then they told us that I declined having a valve installed previous weeks. Which I do have the invoice for saying that it was installed. Basically they're charging for parts that they're not putting in. Then they want me to pay another $4000 to put a new valve in after they already put in. Funny the first install was 600 something and now it's 4000? As stated right on the invoice. Not to mention the installers helper was taking photos of my personal property within my house it was uncomfortable and I'm still in the same situation with the same original problem. The owner was also saying that if he didn't make it right, he would come to my house and write me $1 million check because he's not a liar. Well I guess I'm smart for not holding my breath all I have now is a new 200.00 care plan for an ac that doesn't work!

Alex V.

3/28/2023

I recently had a plumbing emergency at my home that caused a lot of damage. I reached out to Beacon Plumbing, and I am so glad that I did. Their team of experts went above and beyond to take care of my emergency and ensure that my home was back to normal as soon as possible.

Will and Alex were the service agents who repaired the burst pipe and installed the new water heater. They were prompt, professional, and incredibly skilled at what they do. They were also friendly and communicative, which made me feel at ease during a stressful time.

Robert and Lewis were the service agents who repaired and replaced the furnace and custom ducts. They did a fantastic job, and I was amazed at how efficiently they worked. They also took the time to explain everything to me and answer all of my questions, which I really appreciated.

Overall, I am so grateful to Beacon Plumbing and their team of experts. They delivered exceptional service, and I couldn't be happier with the work they did. If you ever have a plumbing or HVAC emergency, I highly recommend giving Beacon Plumbing a call. Their team of professionals, especially Will, Alex, Robert, and Lewis, will take care of everything and ensure that your home is back to normal in no time.

Anthony B.

1/27/2023

OK. Updated Review.

I've been a Beacon customer spanning my last two homes. They service my AC, water heaters and plumbing. Although not the cheapest it seems like they're always able to come same day, and have the most conversational, polite team you could imagine. Having the service stickers are helpful too, with quick reference to numbers, not that it's hard to remember. Props to James coming quickly and repairing the pin hole leak in my 1/2 copper pipe.

Woke up next day to no hot water. As I had assumed in the interim review - I had air bubbles in the line. At 6am with a packed weekend, all I am concerned about is time and not having to accommodate Beacon coming back onsite to deal with this issue, or arresting the family schedule.

In comes Robert by Face Time walking me through each of the piping elements leading into the tankless heaters, teaching a person how to fish. Given my grumpiness this morning with two phone reps (and I do owe an apology here, not my best moment), Robert could have been worse me to me and was awesome. Might have him over for a bbq at this point.

Really appreciate the work and timeliness of these crews. Apologies again to the front line phone reps for my conduct this morning, although maniacal about time, I could have approached this with more humility this morning.

Wolsey B.

1/18/2023

We had a contractor come and install a dishwasher, a sink, a garbage disposal, a faucet, and instant hot water, and put new countertops in. This went about as badly as you can imagine. I had to reinstall everything, but I'm not a plumber, and the plumbing was so bad, I wasn't sure where to start.

We called Beacon, because we needed the plumbing to work, and Jimmy came out within a half hour, and had it all fixed in less than 2 hours. He was freaking a hero. The plumbing was so bad, the contractor had installed a Studer vent sideways, and put so many bends into the pipes it didn't drain right. Jimmy fixed everything so fast.

I have attached photos of how badly my contractor messed it up, and how nice Jimmy fixed it.

This saved my kitchen, it made my wife happy, and I was able to sleep that night.

Destin K.

08/02/2023 12:00:00 SA

So I initially called out beacon to take a look at my vent above my microwave and to get a quote to get my ceiling fan so the electricians came and gave me the quote but also Alex told me that my fuse box is old and needs upgrading especially if I'm going to run a portable AC in my condo. Well not 3 days after moving in half my power went out just from running the AC so Alex was absolutely right, called them right out and they upgraded it and got me a new plug just for my AC that works perfect. Quick and professional help will call again if I need a electrician.

Kate A.

07/10/2023 12:00:00 SA

I called Beacon to get a quote for an inspection for a house I'm buying. When I called, a representative said they charge $75 to send someone to the residence, but that they don't give pricing over the phone. When I said no work would be done, I was simply requesting an inspection, and if there was a flat/standard fee for that, the representative said a technician would make up the price on the spot. After I declined, the representative gave me attitude, as if he couldn't understand why I wouldn't accept his terms. It's because consumers should always know the price of something before they agree to a service, and should be wary of made up pricing.

T M.

4/17/2023

I was trying to call a different plumbing company in the area by using Siri and she called Beacon Plumbing, not the correct company. When I asked if this was XYZ Plumbing Company the gentleman on the phone said, No this is Beacon Plumbing and that company went out of business and we took over their phone number.
This was a bold faced lie. Nice try Beacon.

Yan I.

07/04/2023 12:00:00 SA

A few weeks ago, We needed to replace a few items in our bathroom: sink faucet, cartridge for the shower faucet and the water inlet valve to the toilet...if time allowed a few more items. Dean did a great job. He was very knowledgeable in recommending what he was able to accomplish within that afternoon, and what lesser urgent tasks should be done in a different appointment. No time was wasted. All 3 items were replaced without any problem. Dean was polite and professional. We definitely recommend Beacon Plumbing for quality plumbing work. The price was a bit high, but it's probably in line with the rest of the industry.

Tricia B.

03/01/2023 12:00:00 SA

I've used Beacon 3 times now for minor plumbing issues (clogged kitchen drain and then a broken pipe). Every time, the plumbing technicians take time to explain what the problem could be, what they're going to try to do to fix it and how much it will cost. I know nothing about plumbing but every technician has explained things to me in a straightforward way without ever making me feel stupid. I haven't ever shopped around so I can't really speak to the pricing aspect compared to others, but the positive experiences I've had with the folks actually doing the work in my home has been worth it.

Forgot to add: they have also always been able to come the day-of or next day. Super convenient!

Susan Q.

3/24/2023

I was in Florida, on business, when the water heater
died a watery death. I asked my daughter to call Beacon, as we've used them in the past and were extremely satisfied.
Will was there within the hour to remove the failed unit and get in touch with the Quick Dry restoration team.. After 5 days of fans and dehumidifiers in the laundry closet, hallway, under house and kitchen, we got a water heater. Temporary installation as we will have walls, floors and kitchen renovation done. Amazing what kind of damage water does and how far it travels! We will always use Beacon!
Thanks Will!!!

Alexa N.

3/25/2023

My husband had a good experience with them. I personally did not have to work with them all I know I thought it was a bit pricey butttt I know nothing about the costs of plumbing. Lol. Especially when it was done in the middle of the night. But he so much wanted me to make sure to write a review to explain they were polite and professional and completed the work in a timely manner.

Our old water heater broke, they were able to come in the middle of the night and worked on it asap to fix the issue and provide a NEW water heater. All the work was completed by 3am so by the time I woke up my daughter and I had hot water again.

Appreciate the customer service and knowledge provided for my husband!

Rick B.

7/25/2023

Do not go to Beacon Plumbing. They will overcharge you for very minimal work. They charged us $2600 to essentially unclog our sewer line. They charged us $725 just to do the scope work (most small biz plumbers will do it for $300). Then when we requested the video footage a day later, they said they didn't have it because we didn't request it during their visit. That's a super shady business practice. If I paid $725 for a sewer scope I expect to get that footage. They just don't want you to share their footage with other plumbers because they know they'll be outbid. So now I have to get an additional scope done for $300 by someone else. I will now have spent $1000 just to get video of the issue! Thanks Beacon plumbing

Ashlea L.

2/13/2023

Tony was a great! Came in and immediately was able to help with our new thermostat installation after we hit some issues attempting it ourselves.

#301547

Barry M.

6/21/2023

Had some work done and the part failed. They were so quick to get someone out and correct the issue. Did a stellar job replacing the part and Gio is a very skilled plumber. Definitely would use their services again, if there's any issues with previous work or parts they will come make it right.

Chris A.

3/19/2023

I like how Beacon came back here and talked about the total number of reviews they have, and in their own words they say they only have 800+, 1,2,3, star reviews.

So they are saying that 800+ people gave them a shit review? Hmmm, maybe if you have 50K total reviews, then 800 shit reviews is fine, but not in this case,

Also... they still never explained why there was never any receipt left for the work done?
3 months later, I'm YouTubing how to adjust my hot water heater, because these guys bolted asap.

Michael M.

6/14/2023

Our Nest thermostat showed an e103 Y1 message.
I researched online and found It to be a bad relay in the condenser unit outside. When Beacon Plumbing arrived, I told them It could be the relay.
They replaced it after some testing. Problem fixed after about 1 hour.
The charge was $954.08. I complained to the manager, and he said that is just the price they charge. The cost of the relay online delivered the next day is $18.
I have had a call from the owner of Beacon plumbing and I am getting a refund of $450 and I am very happy with that. It was a mistake made and not the fault of anyone so I do now recommend Beacon plumbing as being an honest and reliable service. Not many businesses would own up to a mistake like that, so I am very happy.

Tom K.

06/01/2023 12:00:00 SA

Zadrien was awesome. He was communicative, patient, explained everything clearly and wasn't pushy about up selling. He finished the emergency repair quickly and made sure we felt good about the work. I wouldn't hesitate to call Beacon again for any plumbing needs

Ian G.

12/02/2022 12:00:00 SA

I've used Beacon twice now, both kind of emergency situations. David helped us with a toilet that was shooting out water from the base in our brand new house. He showed up at 11pm and despite a long day was very pleasant to be around and took great care of us, helping us to understand our new septic system on the fritz. Did I mention it was the day before Thanksgiving? He was also back on Thanksgiving to pump our septic which wasn't set up correct by another company- legit good guy.

Mike and his partner today were also great today when we were attempting to locate a water leak. He also helped educate us on the problem and some basic dumb homeowner mistakes to not make. Very enthusiastic and clearly knew what he was doing. When you have emergencies, these are the type of people you want around- smart and quick to diagnose the problem.

I'd recommend Beacon, both times we've had people very skilled at their jobs and I'd trust them again...just hopefully not again too soon haha.

Brian C.

7/18/2023

Good work but EXPENSIVE. Called to replace a stuck shower cartridge. After hours and they did come right out. Price was agreed upon etc. Just shocked at the $670 bill for a quick job. My fault as I should have shopped prices.

Emili A.

8/15/2022

Quotes are pretty expensive. Save the $100 fee for an estimate and spend it literally anywhere else. I figured since Google reviews were solid that it would be worth getting an estimate. But I didn't expect egregious prices for just light fixture installations. An estimate of 7000+ for installing 2 new light fixtures and extending a light is ridiculous. I had two other quotes from different contractors that was over 50% cheaper (almost one third the price!).

Would not trust for accurate estimates and I'm glad I didn't go with this contractor...

Alan C.

11/29/2022

Gio and Elijah are true professionals. We had a supply line leak and our entire first floor flooded (1,200 sq.ft). They came quickly and were able to identify the leak quickly after using their sound detection device. They gave us two honest recommendations (replace main line vs. repair broken area) and started repairs after we made our decision.

The process was fairly quick, starting diagnostic on Wednesday and finished work Tuesday next week, and this was in between thanksgiving break. They came during the break and weekend to do some work and worked quickly to finish once the week started. We'd recommend Beacon Plumbling, specifically Gio and Elijah, and we'll reach out again on future problems.

Darby O.

1/31/2023

My pipes froze and flooded my house. Beacon came out. The plumber, Steve, was nice enough and as far as I can tell, he fixed the pipes. All seemed good. Then I had to deal with the office. Mark J thinks very highly of himself and it shows by his pompous attitude. He was difficult for my insurance company to deal with. All they needed was documentation and pictures. I tried to intervene, and he gave me an earful on what an important person he thinks he is and how important he thinks he is to the company. Mark J claimed the plumber took no pictures. For an insurance claim. Pictures are pretty standard. When someone is stonewalling for no discernible reason, I question their integrity.

Annie's follow-up regarding not taking pictures of broken pipes due to privacy concerns is incredibly condescending and shows Beacon's lack of accountability. Beacon knew it was an insurance claim. The plumber knew it was an insurance claim. It was my first time dealing with a broken pipe, but I assumed Beacon had previous experience with insurance claims and would know how to proceed with the customer's best interests in mind. I assumed too much. $1,800.

Victoria H.

11/15/2022

Water was shooting out from the line that goes into the toilet onto the bathroom floor. There was not room enough for a bucket on the side of the toilet where the water was pouring out. We kept filling a pitcher and dumping it into a bucket and pouring it into the bathtub. We ran out of Shamwows and towels.

The water shut-off to the toilet was broken and we do not have a water shut-off inside our1926 home and we were having difficulty turning off the ancient one in the street.

About five minutes into this ordeal, I thought of Stop freakin' Call Beacon. And I did. I was babbling from the stress, and I was not sure the gal answering the phone understood, but she gave us a time window when a plumber would arrive. Meanwhile, an hour in, my husband was able to turn street valve off.

We were damp and exhausted when Travis arrived. He was so calm and competent that I thought surely, he was sent from heaven. He switched out the broken parts very quickly and went with my husband to turn the water back on from the box in the street. And now there was water leaking inside the box!! Travis gave us the hotline for the city to report water leaking and told us what to say.

He double checked everything before he headed out into the night, and we were grateful that Beacon has a 24-hour hotline and especaily grateful that Travis was the guy who showed up.

Courtney J.

11/08/2022 12:00:00 SA

TONY and VICTOR! SUPER nice guys! We were absolutely freezing when our heat went out for the second time in a few weeks. We had had it serviced shortly before, but our heat broke again and we realized there was a bigger problem. Tony and Victor came out on relatively short notice yesterday so that we were not without heat for more than 24 hours. They were extremely kind and empathic, and took the time to really get to the heart of the problem. They even came back by today for a second time and did not rush the job either time, making sure they were thorough. Very polite and wonderful gentlemen to work with. We would be more than happy to have them come help us with any issues in the future. They are trustworthy, reliable, and even paid attention to small details (noticing for example that we had a gas-connected fireplace that required a key that we could also possibly get up and running). They clearly knew what they were doing, and this house of four freezing girls cannot express their gratitude enough!

Tony and Victor (Work # 293557)- THANK YOU for all your help! You are welcome back anytime and we appreciate all you do! I no longer have to see my own breath in my room (it was literally that cold!)

Kevin H.

5/16/2023

Had a water heater go bad, called and same day Chris and Zack came out from Beacon and got a new one installed. Day started in chaos and ended with their great work getting the job done and life moves on.

sarah D.

07/12/2023 12:00:00 SA

Dean came into our office and was able to fix our toilet in a timely manner. He was out to us in no time after we called in. He was also very kind and friendly to our employees and took great care of us.

Gid A.

10/31/2022

I just wanna be real. My mom called me this morning and told me to go home because there was a flood in the basement. I stopped freaking and called beacon (I swear).

They sent over Gato and Drew. I'm telling you! No joke - they analyzed the situation and fixed the problem. I'm so grateful for these two. They made a stressful situation go away with the knowledge and professionalism they both have. They were polite and provided exceptional customer service.

Whoever the boss is - can you get a hold of me because I personally want to thank you myself for the service I got from Gato and Drew.

Lindsay M.

07/08/2023 12:00:00 SA

Absolutely do not recommend. They charge $75 to come out to you (ok- we are desperate!) and quoted me $400 to clear a clog. What?! This was not a major fix and I'm shocked they can even quite such prices for minimal work. So disappointing.

Michael P.

5/20/2023

We needed a repair to our waste disposal unit. Adrian replaced both our unit and the air switch which were both broken. He was exceptionally clean and tightened up other hoses and re routed a couple of dishwasher hoses which were allowing water to stagnate. Adrian is professional and a very pleasant young man.

Jacob P.

01/10/2023 12:00:00 SA

Yesterday we had to call a plumber because the Kitchen sink and Laundry room were backing up and flooding. The gentleman was very nice and quick to show up however the issue was a simple clog, obviously not simple enough to do it yourself but you get it. He couldn't get it unclogged and said his cable wasn't long enough. He seemed to be in a hurry to leave and didn't put much effort into his work. What's irritating Is he was not able to fix the clog and billed the older fella in my house $500 still. This evening our landlord hand handymen come over and they fixed the problem in 40 minutes.
Just because an NFL player did a commercial once doesn't mean a company is worth anything. If a hired outfit cannot complete the work they shouldn't get paid.
There are a lot of companies out there, don't use this one, trust me.

Melanie G.

10/24/2022

Service you CAN NOT trust!

I asked for a bid to replace my 75 gallon hot water heater. I was shocked at the price he gave me! $8750.00. This is for a single family 4 bedroom home. He said the price had really gone up. I called the company to check on the model number so I could get the price. I found it for $2615-$2749.
WOW! Let's say $500 more in parts need to be purchased. This means installation would cost $5,500-$5,600.

I called and asked to speak to someone that could break down the bid for me. This was an exhausting conversation! Very rude, very gruff. Would not break down the price for me. Said it was in their contract. He would not even tell me his last name after asking him 3 times. Long story short, I was told there must have been some misunderstanding. Hmmmm, I have it all written down on paper. New price now is $4,200. No thank you! You lost my trust. What a scam!

The next company that came out to gave me a bid of $3200. However he said it was not even up to code to put a 75 gallon tank in my house due to improper ventilation.

Not only did they try to significantly overcharge me, were unnecessarily rude to me, but they were also going to do work that was not up to code.

It's a good thing they do all that advertising.

B C.

12/03/2022 12:00:00 SA

The man who answered the phone had a cold. He kept coughing into the phone and blasting my ears.

The plumber did come out to fix my leaking toilet within an hour.

If I had bothered to read any other Yelp reviews, I would never have called them. He charged over $1000 to have the toilet lifted up and a new ring put in! oh my gosh!!

When I had a heated tile floor installed, the tile man didn't adjust for the new height created and it had been slowly leaking for years until I saw a stain on the ceiling below.

The plumber made suggestions about how to find the problem. Open the ceiling to look or perhaps it's the shower instead. I said no to those extra expenses. What a con! Did he think because I'm a woman I wouldn't know what to do and agree to another outrageous fee?

Don't use Beacon and help pay for their TV commercials.

C Adrienne V.

05/06/2023 12:00:00 SA

We had water seeping out of the cracks of our floor boards. We called SO many people to come and check it out ASAP- to no avail. Finally a plumber showed up but misdiagnosed the problem. Never checked our dishwasher or pulled it out of its place to see if that might be the culprit. I am certain that this caused us a lot more water damage than it should have.

Anyway, after said plumber left, we were more and more suspicious that the source of our leak might be our dishwasher. So here we went again trying to call people for a second opinion. Then we found Beacon. Beacon came in, listened to us and got us started on solving the problem. Within two hours they not only helped us out but they also managed to get a water mitigation specialist in our house as well to start the process of drying out the water damaged floor and restoring it. I cannot be thankful enough for the rapid, honest, courteous and professional service from Beacon.

When in doubt, call Beacon. They know what they are doing.

Dillon L.

02/10/2023 12:00:00 SA

We had Tony and Victor service our heat pump and furnace. It had not been serviced in about 5 years. Our system needed some love and these guys got it tuned up to perfection! Had excellent service with very quick response to our needs! Office was also quick to get us the help we needed. Beacon has gone above and beyond once again. We have used them for both plumbing and heating and always have 11/10 star service! Will use these guys for every project! #301333

Neil P.

4/19/2023

We started having problems with our downstairs toilet and realized we had an issue with either our septic system or the pipe that led to it. We were able to quickly schedule an appointment to get the septic pumped and checked. It had been a few years since it was last done. Kyle arrived on site started pumping and found a blockage in the end of the drain from the house. He cleared it and the pipe emptied its contents. Kyle was able to use a special high pressure hose that sprays backwards to make sure the pipe was completely clear. We have a known belly in the pipe as it heads under the foundation and the hose was able to make sure everything was cleared out. We appreciate the quick service.

Andy H.

04/12/2023 12:00:00 SA

I hope others can learn from our terrible experience:

Turning on the stove would trigger the breaker switch so we called Beacon - they had. 4.7 star rating on Google reviews. On the phone they said it would cost $75 for them to come out and take an initial look. If anything needed to be done to fix the stove, we would be given a quote. When Beacon came out, they took a look for 5 minutes and said its not an electrical issue so they can't fix it. They ended up charging me $511 since they charged me an additional $389 diagnosis fee. I was a bit surprised, but the technician said the $75 only covers the drive. They should have told us that over the phone before we agreed for them to come out. It's a very misleading and deceitful strategy and I hope others can learn from my experience so they are more informed if they decide to call Beacon.

Matt H.

04/12/2023 12:00:00 SA

WORST COMPANY AND CUSTOMER SERVICE. WARNING SCAM and SCAM ARTIST!!!

I own a rental house and had the bathroom facets replaced 6 months prior to calling Beacon Plumbing. I called Beacon because the tenants said a slow drip had just started. I authorized Beacon up to $500 with tax and service fees to fix the leak in the faucet. The plumber came out and told the tenants the cartridge needed to be replaced from a 30 second visual inspection and he did not disassembling the faucet. He didn't have a cartridge which at Home Depot was $8.98 so he replaced the entire faucet (in my bill it says it's approximately $900 to order this cartridge). According to both tenants, the plumber was at the house for less than 15 minutes including inspecting the faucet and replacing the faucet. When I received the bill it was over a $1100. I called Beacon and asked for an itemized receipt and was told they would not provide me with one. I asked what the hourly rate was and what was the cost of the faucet that was installed was and was told they would not provide me with that information. I replied I researched the faucet and found it at Home Depot for less than $50. I said that would mean its $1000 for 15 minutes of his labor, is that correct? Is your hourly rate $4000 or is he really fast? Again I was told they would not provide me the information. I furthered asked why they didn't replace the cartridge as I just bought one at Home Depot for the other bathroom faucet after this so in future I wouldn't be taken advantage of by Beacon Plumbing, they again said they wouldn't provide me with any information. I asked if it was cheaper to replace the entire faucet or replace the cartridge and was told they would not provide me the information. I again told them I only authorized $500 which included the repair, taxes and any fees. I said the tenants could sign for the service but I had the final say and asked why I wasn't notified before the faucet repair was done and they said it was authorized and I again said the tenants could sign for it but that I was supposed to authorize the work and I put a limit at $500 total cost. What's worse than being scammed is the way they treat you.

UPDATE- The $1,100+ tax faucet replacement is leaking less than 6 months after installation and they won't take any responsibility and now they want to charge me to come out and see the leak.

UPDATE 2- Kasen from Beacon Plumbing. Thank you for the feedback.

When I called I gave clear instructions that I wouldn't spend more than $500 with taxes and fees on fixing the faucet, if it was going to be more than that I wouldn't have it repaired.

When I called and said the faucet was leaking I was told that there is a $75 trip charge.

I've included the bill and part with cost that was and still is available at Home Depot.

Glenn D.

3/17/2022

Oh, you'll be freakin' all right ... when you get the bill.

Called to have them check out our rental home's electrical issue, as an electrical outlet was giving our tenants trouble and shorting out. I was told they'd be there between 1 - 4 pm and I'd get a call a 1/2 hour in advance.

They showed up at noon with no call to me. The person later said he'd called the wrong number by mistake.

They were there for 1/2 hour and replaced the electrical outlet. No call prior to showing up to my tenants' place, no call to give me an estimate, just a call afterward telling me that I owe ... gulp ... $888.84 and that they needed payment before they could go to their next job. (I now know job is slang for con in the Beacon lexicon.)

I don't get a call from Beacon, but instead from our tenant, with the worker in the background stating I owe $888.84. I was shocked and told him I wanted to see an invoice first, which was then sent to me via text:

- Troubleshoot reg. wiring - $389
- New receptacle to ext breaker - $342
- Trip fee - $75

Is this supposed to be an itemized receipt? To me, it looks like some arbitrary numbers made up on the spot. SHADY.

I told him I wanted to speak to a manager first to discuss this whole effed-up process and ask why it cost so much and he basically laughed at me. As I'm trying to call the manager, I then get numerous phone calls from the worker stating they can't leave until payment is received, therefore hanging out at my tenants' home.

The manager's response? We charge a flat rate, whether we're there 5 hours or 5 minutes. For the electrical outlet, that's just what it costs.

REALLY? You can get an electrical outlet box for less than $15 at any hardware store, so $342 is absolutely ludicrous.

The only reason I didn't do it myself is that I don't live nearby. It sucks but that's how it is. Yes, the tenant signed off on it, but I'm sure nothing was explained, just sign here, initial here... They're (the tenants) not who's paying or made the call to Beacon - I was the one managing this from afar - therefore the business should be doing business with the person who called - i.e., me.

DO NOT use this business unless you enjoy throwing lots of your hard-earned money away. I certainly just did.

THE WORST experience I've ever had hiring out work to a reputable company, and trust me, I've had a few. I'm fuming - this sucks.

BEWARE OF BEACON

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RESPONSE from Mark from Beacon:

Glenn this invoice shows that the price was discussed in advance, that the scope of work was discussed in advance and the job was completed to the customers satisfaction.

We are sorry if you object to the price after the work was done. We do not like to surprise and all of this is discussed in advance.

Best of luck to you.

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NO, MARK - this was NEVER DISCUSSED WITH ME PRIOR TO YOUR GUYS EVEN SHOWING UP to MY HOUSE. I was told by your company that I would get a phone call before anyone arrived, and certainly to discuss the issue before any work was to be done. NOBODY CALLED ME, nor discussed the work to be done WITH ME, nor was the price DISCUSSED WITH ME before your guys did the work.

I know it seems like an easy out for you since apparently, the tenants initialed, but NO ONE CALLED ME BEFORE THE WORK WAS DONE. I own the house and I called, therefore ANY work should be discussed WITH ME beforehand.

And the fact that your guy said he couldn't even leave the premises before getting paid is BS. That's not the way a good business does business, in addition to what I just mentioned.

NEVER AGAIN WILL I OR ANY OF THE PEOPLE I KNOW DO BUSINESS WITH BEACON PLUMBING. EVER.

Paul K.

03/01/2023 12:00:00 SA

out third experience with beacon was again as perfect as it can get. we had a non emergency repair that was needed. Scheduling was easy and phone agent polite and efficient. dean arrived early. He was efficient and did a great replacement of our shower mixing valve. He quote was we think in line with what the repair should have cost and the repair works perfectly now. As it is this was the third perfect encounter with Beacon. As long as we need plumbing care Beacon is our go to company.

David C.

4/13/2023

We had a new circuit that needed to be run from the panel to under out sink for a disposal. Beacon came to give us a quote and wanted $3500. This was bad enough, but when they then claimed that our Panel needed to be entirely replaced because it was no longer up to code and a Fire Hazard for another $20,000 I knew they were scamming us.

We had an inspector out a few months previous for a remodel we completed, and even that morning we had a HVAC company electrician earlier that same morning looking at the panel (removing the cover and all). Neither of these nor the other electricians during the remodel had any issues with the unsafe and fire waiting to happen electrical panel.

I felt these guys are just upselling unnecessary work and looking to pray on those having emergencies or the uninformed by using the massive name recognition their advertising has created. Not impressed with the ethics or trustworthiness.

Chelo G.

6/24/2023

Gato and Anthony from Beacon Plumbing came to help me with an emergency plumbing problem today and I have to say, Gato is very knowledgeable and has excellent communication skills and is a really nice guy! Anthony is great, too, but I mostly spoke with Gato. They also fixed the problem fairly quickly. These days great customer service stands out because it's rare - these two young men are great representatives of the company!

Edgar E.

04/02/2023 12:00:00 SA

Charged me $600 to change one relief valve on top of a hot water heater.

Please go somewhere else. I so regret doing it. At most it should have been half that much I've now been told.

Please done ever call this crew.

Eric H.

8/18/2022

Beacon is as good as it gets...not always the cheapest but as my father used to say you get what yo...)
I've used them for emergency/same day service + big home reno project work. They were fairly priced, reliable & great to work with. Ned Evans and his team are straight shooters and highly recommended.

Gerald M.

03/02/2023 12:00:00 SA

Jesus and Liam did a great job helping us solve our sink not draining! They installed a clean out for us in the future, and even gave some advice on how we can prevent this ourselves in the future. Overall a great experience!

Michelle G.

2/21/2023

Ned and his apprentice Alex came out to fix an issue I had with my cold water pipe in the kitchen sink. I was able to get a same day appointment and fix. Pretty awesome. Ned and Alex were friendly, professional, communicative, clean and efficient. They were able to fix the tubing underneath my sink since a leak sprouted after fixing the cold water flow due to blockage and snaked the drain (100 year old house and I'm on septic). The sink is working like new. Great experience.

Jim G.

3/26/2023

Beware of Beacon. They attempted to rotor out a clog in our kitchen sink in June 2022, but accidently snaked across to an adjoining condo's sink (we have a shared pipe), broke open their p-trap and for over a week my sink drained into my neighbors condo (they were away) before we realized what Beacon had done. To this day they have not taken responsibility for their actions in an attempt to not pay the damage, which is around $35,000. An investigation showed that their was no doubt Beacon was responsible. Mistakes happen and Beacon has insurance to cover, which is one of the reason their prices are so high. At least that's what their service rep told me when I asked them why it cost $400 to snake my sink. They never did clear the clog. We got roto-rooter to do that at half the price. Stay away from Beacon.

Cliff G.

3/21/2023

Jesus and Liam were awesome! Quick response, quick repair. Great all around. Had a slow leak that we didn't catch until today, got here in under an hour and was all fixed in another hour.

Marco P.

2/17/2023

We had Rick and Boris who went above and beyond the call. They were very respectful and professional and did a very thorough assessment before attacking the issues. They were caring and not pushy. They also clearly articulated what could be potential problems and what were very important issues to address.
They left all areas that they worked on cleaner and more functional than when they arrived. We really appreciated them. We will refer them to all our friends & will continue to use them.

Adam S.

04/10/2023 12:00:00 SA

We needed our pressure valve replaced. The two techs showed up, were friendly, and knowledgeable. They did clean work, and treated our home with respect. Great experience overall.

Lynn A.

02/01/2023 12:00:00 SA

Excellent customer service! I had a leak, and Beacon had someone out there at noon the same day! I called 2 other companies, and Beacon was the fastest. I greatly appreciate their service!

Michael C.

03/11/2023 12:00:00 SA

I needed urgent help with a shared drain between my kitchen and bathroom sinks that was blocked.

i called Beacon and, within 30 minutes, technicians Chris and McCoy were at my front door.

All charges were fully explained, Chris and McCoy went to work right away after confirming the issue and, 45 minutes later, everything worked perfectly.

I absolutely recommend Beacon, no hesitation at all. They were prompt, professional, and thorough

Steve G.

4/20/2023

Our water main pipe is leaking some where from Main Pipe water gage from to water tank inside garage. We called Beacon plumbing , Seattle to scheduled for find the water leak using Electronic Leak Detractor, will cost around $850. They came and try to locate, they are unable to find leak and any noise from the pipe, they said, they pick up some noise left from the meter. They didn't find the leak and they charged Trip: $75 and $500 and tax rate% 10.51 and Tax: $52.50 and Total: $552.50. Give us 50% off from $850.
My question is why they charged $552.50, they didn't find the leak.

Alex P.

6/17/2023

I had noticed our water heater leaking and gave Beacon a call on a Saturday afternoon, expecting to get a voicemail with a call back in a few days, or an emergency charge to come on the weekend. Instead I was greeted after two rings, and someone was at my home within the hour. Gio was friendly and helpful. I had intended on switching from a gas tank to an electric tankless to make use of my solar panels and reduce energy costs overall. Gio let me know that an electric tankless was not going to strong enough in the winter and steered me in a better direction. Ended up with an electric tank for a fair price, electrician came out in the same day and problem was all solved within hours. Would highly recommend!

Ruth K.

7/14/2022

I've been without a working main floor toilet for nearly three months....the original plumber I called (a West Seattle icon) left me high and dry, I called another plumber. When they scheduled me and then said the evening of the day they were to come out, that they weren't coming out I remembered 'Stop Freaking, Call Beacon'

Jesus and Brian came out and within one hour, completed the install of new toilet. Friendly, clean, responsible. From here on out, I won't freak, I'll always call Beacon Plumbing. Thank you!

Ryan P.

1/16/2023

Will and Alex from Beacon Plumbing went above and beyond to one fix our plumbing issue(backed up clogged pipes). Will did a great job resting myself assured of the entire process. They were extremely timely and efficient. Called Beacon at 10pm(called multiple other 24/7 operations and none of them could come that night), they arrived within an hour and moved very quickly to diagnose then plan the fix which was completed the following morning. Great work! Thank you.

Leslie C.

6/15/2023

Giovanni was absolutely amazing. Responsible, reliable and works diligently to provide the best customer service. I will request him always. He is an asset to Beacon Plumbing.*****

Jessica L.

1/14/2023

Our shower water randomly would not turn off so Adrian from Beacon Plumbing came to take a look. He was very friendly, knowledgeable, and gave us different options to solve the issue. We appreciate how transparent and efficient he was. We will def call again if we ever need plumbing services again.

Jeff B.

1/30/2023

My furnace died on me overnight, just going into the coldest day in months. I was able to get Robert on a Sunday, and got the system replaced same day. He was great - professional, friendly, and the install is quality.

Katelyn T.

01/02/2023 12:00:00 SA

We had a pipe burst on New Years Eve and called a ton of places and couldn't get anyone to come out on the holiday. I called Beacon Plumbing, and they had someone out within an hour and a half. Gio was INCREDIBLE! Quickly found the issue and was able to turn our water back on within an hour and scheduled us an appointment a few days later to create a permanent fix. I will definitely recommend Beacon to anyone!

Mike M.

06/11/2023 12:00:00 SA

VERY EXPENSIVE comparatively. Had a faucet and garbage disposal installed. They will not give you any indication of price on the phone. Charge a separate $75 for just coming out, does not apply to your job. Charge about triple of others and left my home and sink messy. I will never use them again and cannot recommend against them enough.

Talisa C.

12/31/2022

We had a clogged pipe just after Christmas. James came out and used his hydro flush and there is no more clog. He did show us with the camera that the pipe is partially damaged. We will get that fixed and be back in business. Thank you James for all of your help.

Michael S.

04/08/2023 12:00:00 SA

We have an outside drain that is normally clear but this morning discovered it was backed up with what looked like sewage. Gabe Beacon a call and Gio came right out. He took a look and quickly discovered the issue was a block in our main line. He got that cleared up. Turned out the pipe is no longer properly aligned. He explained what it would take and cost to fix when we could afford it and then explained things we could do to mitigate the issue until fixed. Very happy with the service we hot and will be calling in the future to get the permanent fix done.

Brian E.

12/27/2022

Gallo and Elijah came out and did a great job fixing our water leak. They were helpful and expedient. Thanks y'all!

Jeff H.

08/01/2022 12:00:00 SA

Feel free to pay double if you derive satisfaction from using a celebrity-endorsed plumbing company. Thankfully we got a second bid from another, trustworthy company, so we had the same work done for $5,500 rather than the $11,000 that Beacon was going to charge.

Beacon diagnosed a backup in our sewer line. After spending about 15 minutes looking for a cleanout in our garage and elsewhere, the Beacon plumber recommended that he resolve the issue by accessing the pipe in our crawlspace. But he said he would need to disconnect part of the pipe to run the snake/camera, and it could be messy. $1440 later, Beacon found the problem near the sidewalk and recommended excavating six feet deep to replace up to 10 feet of our sewer line and installing a double cleanout at that location. How much? Nearly $11,000 plus tax. And the Beacon method to access the pipe did indeed create a mess, which we needed to have cleaned up by another company.

The Beacon plumber said they could perform the $11,000 job the next morning. Although I was feeling desperate, I knew enough to get a second bid. I called Done Right Plumbing because I had used them before and found them trustworthy. Done Right Plumbing fit us into their busy schedule and diagnosed the problem in fifteen minutes after immediately locating a cleanout in the crawlspace to access the sewer line. I have no idea why Beacon didn't find or use that cleanout, which I quickly found after Done Right Plumbing left.

Done Right Plumbing located the source of the problem and recommended the same solution that Beacon did: excavate six feet deep to replace part of the sewer line and install a double cleanout at that location. The price? $5,500 -- one half of Beacon's price. Done Right Plumbing performed the work early the next morning and solved the problem.

I expected Beacon to be a little higher given its advertising expenses and other overhead, but double the price? Sheesh. Thankfully I didn't panic, turned elsewhere, and saved $6,000 (including tax). Lesson learned.

Howard H.

12/20/2022

This is the second time I've contacted Beacon after trying to get help from some other companies that were closer to my home. Again, Beacon was the only company that responded quickly and made the repairs professionally. In particular our second call was for an electrical problem, a short that had appeared out of nowhere. I had forgotten that Beacon also had electricians. Our electrician was Alex and he was not only very easy to work with but he diagnosed and fixed a very odd problem that he found quickly. After a second experience that was so positive from Beacon, I will call them FIRST next time when I have any plumbing or electrical issue. Stop freakin' call Beacon.

Drew E.

07/08/2022 12:00:00 SA

I called for a quote for a garbage disposal unit to be removed and replaced and for a slow draining toilet. I was quoted $1492 plus tax! Was told the garbage disposal would be approximately $900.... $900! Had to pay $82 for this outrageous quote. I called Ally plumbing and they just finished installing my garbage disposal into for $450 and replaced a small valve on my toilet free... ARE YOU KIDDING ME. Shame on you and this business.

Shannon H.

12/12/2022 12:00:00 SA

Our old natural gas fireplace suddenly stopped working and needed repair. We called Beacon and they sent Rob out the very next day, just this past Friday. Rob gave us an estimate, ordered the parts, and completed the repair today, Monday. The fireplace is now working beautifully - better than it has since I bought the house! Rob polished the glass, tuned the whole thing up and showed us how to work everything. The whole process was so professional and pleasant, everyone that we dealt with was wonderful, and the cost was very fair. I am so pleased and relieved. The whole process was professional and pleasant. Thank you Rob and Beacon! You have a new loyal customer and will be my first call the next time I need anything fixed around the house.

Jim R.

5/29/2023

Our toilets got plugged on Memorial Day and they came out quickly and fixed the problem which it turned out was complicated since we have two toilets which are back to back in separate bathrooms and both were plugged further downline. There was some flooding and they immediately called another company and arranged for them to come out right away to dry the water damage. Josh S was the plumber and he could not have been better or more professional. He also gave us a very clear explanation of what the problem was and what they needed to do and any possible complications that could occur. That said, those complications did not happen. I would recommend them very highly and if I need a plumber again they will be the one I will call.

Guy D.

12/01/2022 12:00:00 SA

Having a brand new Kitchen-Aid Dishwasher that has been posting an error code on every use as it failed to drain properly prompted a call to the store we purchased it from. Their technician came out, figured out he couldn't fix it and suggested a plumber. After soliciting plumbers from neighborhood group, I checked the mail and came upon a coupon for $50 off and figured, heck, maybe Beast Mode Marshawn would show up so gave Beacon a call late afternoon. Within 90 minutes, David Chapman, called and showed up. He assessed, gave some suggestions and off he went, rerouting the dishwasher's drain tube through the garbage disposal and voila, all is great. Amazing that it was installed incorrectly to begin with by the installer and the second visit by that store's team to fix didn't result in a fix. We're sold on Beacon and we've stopped freakin'!

Gib L.

12/30/2022

I had a very poor experience with Beacon and would not recommend them.

After my boiler had gone out over the weekend, I contacted Beacon, and a very nice gentlemen said they could help. I asked for the price and he said it would be $75 and that any subsequent work would be quoted in advance.

When the technicians arrived that evening they told me the $75 was only for them to arrive and that it would be $700 to begin any diagnosis or do anything further. It was 5:45pm, I had turned away other companies, and the house was cold so I agreed. After 30 minutes (and no measurements) they claimed my exhaust venting was inadequate and would require a $5300 repair! When I asked for a price breakdown, he just told me they charged by the job and had a lot of liability (mind you, I have a flat roof). I told them no thanks and, after checking venting requirements with my boiler manufacturer, discovered that my venting was actually totally fine and I just needed a $100 wind cap. So I got less than nothing for my $700 and would have been badly ripped off for over $5000 if I had gone with them. I contacted customer service but they felt this was a normal experience and I got fair service for my money. I disagree but will let you draw your own conclusions.

Taylee T.

11/17/2022

Our heats finally working , thanks Tony and Vic you guys are the man! :)

Job #294285

K. M.

02/06/2023 12:00:00 SA

We are ever so grateful to Josh & his awesome partner for solving our flooded basement issue! Josh sensed the panic we were in so he worked us into the schedule asap then once on site he detected exactly where the water originated and solved the problem! He relieved me of any undetected concerns in the adjacent walls, neatly and precisely! He was clear from the onset about pricing and communicated what method would be used to remedy the problem. They were prompt, professional and reasonably priced! I will turn to Josh for all of our plumbing needs here at our multi-family apartment Bldg as well as at our home. I trust his work and his expertise! Thanks so much Josh we appreciated your fine service!

Andrea H.

11/13/2022

John came to fix our heat and saved the day! They were super friendly and professional. He gave our landlord all options and was very informative of what the issues were. He even called the next day to make sure everything was still working correctly and told me how to fix a separate water pressure issue. Top notch service for sure!!

Sarah M.

10/27/2022

Called Beacon for an estimate on some heating/electrical issues. They came same day and were great. Ali and Isaac were helpful, friendly, funny, and honest. They explained things in a clear way, and were patient and thorough.

Lindsay S.

12/24/2022

I would give them zero stars if possible. They told us they'd be out between 11 and 3 and didn't come. We called them three times to verify they were still coming and they assured us that they are. Now at 11 pm I called and am told that no one can get out until Monday.

I don't mind that they can't get out until Monday. If they'd given me a realistic estimate from the start I could've planned for it. I thought we'd be out of water for 24ish hours and instead it has turned into 3 days! We called them 3 times and they just kept saying, yes, we're coming. Save yourself the headache and go with a different company.

Abiyah Ivriym Y.

5/19/2023

I had an issue with low water pressure with my cold water in the kitchen and outside hose bib. Giovanni and Elijah didn't stop until they found the problem. I'm happy to have my water restored. They were very knowledgeable about the plumbing systems and how it worked and gave valuable advice to us as homeowners. I would highly recommend Beacon Plumbing and ask for Giovanni and Elijah.

Tripp R.

10/22/2022

Josh and Thaddeus did a great job with our broken hot water heater. They were prompt, communicated well and showed me their process throughout. I was very happy with the speed, quality and delivery of the work.

Bill L.

01/12/2023 12:00:00 SA

Called to replace a 50-gallon hot water heater on an emergency basis and they said they could come out quickly and it would cost no more than a scheduled replacement.

The water heater was in the garage, easily accessible with a clear path. They arrived within about an hour and here's where the issues start.

They claim they need to install an over $2000 water heater, which turned out to be a Bradford White Model RG150T6N that retails for about $1,000. Then they claimed the expansion tank needed to be replaced as well and would cost a little over $500, which turned out to be an Amtrol Model ST-12 that retails for $99. They expected the work to take about 2 hours with two people. It did - with the final bill coming to $3,564 without the $75 trip charge - which they told us would not be charged - and allowing a $75 disposal charge for the old heater.

This leaves a labor cost of $2,314 or $578.50 per hour, which even for after hours - which they insisted was no more expensive - is neither reasonable nor customary.

When asking for a billing review and letting them know I would be posting a detailed review, I received a call from them telling me not to threaten them with a bad review or they would do what they need to, which caused me to cut off communication.

P.S. Predictably laughable response from Beacon. I don't know who Jack is, but it shows how they just cut-and-paste a response like all the others. No, they didn't make the $75 travel fee go away, they just told me I wouldn't pay it - and then charged it anyway. No, I didn't get charged a flat rate - I was told it was a 2 hour job above materials - and lied to about the cost of those materials. After being threatened on the phone, I have no intention of engaging with them futher. They have now threatened legal action over multiple threats while not contesting any of the facts above.

Jason P.

12/25/2022

Fast, friendly service! Did a great job. These guys saved our Christmas. Water heater replaced in under an hour

Jordan B.

10/23/2022

We hired Beacon Electric to handle an electrical panel overhaul of our house. Dennis, Max, Roger and Steven came out to do the overhaul, and managed to completely move our electrical feeder cables, meter and panel, add several circuits, and restore power to the house in one day. They provided generators to keep the essentials in our house operating while they were working, and finished work within the predicted timeframe. They did fantastic work, and the wiring looks very clean and orderly.

There was a supply chain issue where the exterior panel necessary for the original scope of the job was unavailable. Dennis worked hard - and was ultimately successful - at tracking one down so that the original scope of work could continue as planned.

Dennis worked with us to customize our quote and provide additional value where he could. When there was an option to continue as planned or increase scope, he approached it with care and gave my wife and I room to consider our options before deciding what to do. We appreciated the clear communication, accurate time estimates, and high quality work.

Stephen W.

05/03/2023 12:00:00 SA

Giovanni and Elijah were great, they were super helpful and friendly. The dripping tub spout was quickly identified as a bad shower cartridge which had corroded over. Gionvanni explained everything clearly and quoted a fair price, he was able to find the parts needed and quickly made the repair and replaced all the bad parts. Definitely glad I called beacon for help! Would certainly recommend Giovanni and the whole beacon team.

Ninfa A.

04/08/2022 12:00:00 SA

These guys are incredible!
Gio and Layne saved the day!
We are opening a new business in Magnolia and the first plumber we hired completely did the job wrong and Beacon came to my rescue!
I trust them to take care of any future needs.

Tyler M.

3/30/2022

Very professional service. I called for a plumber to assess a leaking pipe. I was expecting at least a few days- if not weeks- to get a repair person scheduled. But they were able to send a plumber within 3 hours.
Zadrien, the plumber, arrived with everything. He brainstormed the solution and was able to get the job done within 2 hours! Some serious creativity and skill was required. He was great. I would call them again for sure. Every question and concern was answered.

Coach K.

12/13/2022

What a crap shoot. The 2 stars is given for their speed. That is, hey finished the job within 45min and went on to charge me over $800 for a simple water tank flush. At this rate, I should just tell my brother to drop out of med school and be a plumber! Just like what everyone said Overpriced and overrated (how else would they have hired Marshawn...)

Amber J.

04/07/2023 12:00:00 SA

BEWARE - I was scammed! I called Beacon Plumbing recently at night for an emergency repair of a clogged line. I was advised that they could clear the line for $1122, however they were unsuccessful and further advised that a more complicated procedure would be required the next day at a cost of $5200(!). The next day I called American Rooter who was able to do what Beacon could not, successfully clearing the line with a jet for only $800. I filed a complaint and they still failed to return my $1122 for lack of service. I would highly recommend American Rooter, but will never call Beacon Plumbing again.

Eric P.

11/19/2022

I paid Beacon $674 to install a dishwasher. The drain line fell off less than 15 minutes after the installer left. When he returned he asked me what I had done to cause the problem. The dishwasher sticks out from the cabinet about 3/4 of an inch. They insist that is also my fault.

Cale J.

4/19/2023

Beacon responded promptly to our house when the basement drain began to backup. But they didn't make the repairs necessary to clear the obstruction. Instead I paid for a pipe between the laundry and the main to be cleared, it wasn't clogged, and a section of pipe to be replaced for leaking, it wasn't leaking. When they did determine that the main line (to the street) was backing up, they couldn't clear it with their equipment. Of course, I paid for all of this sleuthing. A different company cleared the main line the following morning with better equipment and service. An expensive lesson for choosing a plumber.

Sean R.

2/16/2023

We had leaky sink and Beacon was able to come out the next day and had it fixed in no time.
It was easy to schedule with them and they were able to give me the cost in just a few minutes.
The issue was fixed quickly and to our satisfaction.
We would definitely recommend Beacon Plumbing.

Edward S.

11/13/2022

Needed a leaking outdoor faucet (hot & cold duplex) fixed. Quoted $2,336.56. Said they had to replace the whole unit and open our inside wall to do it. Quote did not include repair of the wall afterwards. I asked them why they couldn't just replace the stem rods and/or washers. Then we would be attached to it was the answer.

Declined their quote. Ended up fixing it myself for the cost of a couple of washers; less than $1.00. Should have done this myself anyway but wanted to use a professional. Lesson learned!

Danny S.

05/02/2023 12:00:00 SA

I needed the mixer in my shower replaced. I wanted Beacon to give me quote before replacing the mixer. Beacon said they would send a plumber over and it would cost $75 plus tax for a quote. A plumber came over and quoted $950 plus tax and charged for the quote. I turned down the job thinking that it was very expensive so I called another plumbing company. There was no charge to come over and quote and their quote was $500 plus tax. That's a huge price difference and had this company do the work. This is quite a good side business of quoting with Beacon. Needles to say I will never call them again!

E C.

3/30/2023

I called Beacon Plumbing for an estimate on some work I'm planning for two months from now. The scheduler asked me when I wanted them to come out, and we agreed on today. Well they sent a plumber, who said he couldn't do an estimate and charged me $85 for a trip call. The plumber explained that the way their company works, they send out a full truck with the intent of doing the work immediately. The scheduler couldn't have mentioned that? I told her I wanted an estimate. Instead I paid a trip call for zero work. Won't be calling them again.

Corry D.

8/19/2022

We had a small leak in the main water pipe that flooded two units. It was a hard leak to find. It was found and Beacon was able to repair it in a day. Thanks Mike and Robert, great job. You guys worked really hard.

Sheena T.

03/02/2023 12:00:00 SA

I had a faulty garbage disposal and called to make an appointment. Romeo and his partner showed up on time, were very courteous and professional, and came equipped with all the tools including a new garbage disposal unit to replace it on the spot. They were honest when I asked about their rates/$$$ compared to other companies, they did not try to nickel and dime me. They did a clean, quick, great job. I am glad they were my servicemen and appreciate them taking the time to chat with me about my move back Washington DC.

Dermot F.

03/03/2023 12:00:00 SA

Dean was absolutely fantastic. I had a difficult job replacing a toilet. The flange for the anchor bolts had sunk below floor level and fixing this required cutting some tiles and adding additional flanges. If this was not done properly the downstairs was at risk for flooding. Dean did a very professional job and spent a long time getting it right. Fabulous service.

Sadie D.

2/18/2023

Giovanni and Elijah were the most professional team of plumbers and electricians I ever met! They were so professional and honest and I can't say enough about how lucky we were to have them help us last minute with our water heater emergency! We are grateful for both of them.

Eric S.

7/16/2021

Before I respond to the Beacon representative's comments, I need to give an update on the septic system situation.

About 3 weeks ago, after I posted my initial Yelp review, the septic tank overflowed AGAIN. Upon noticing the overflow, we discovered the electrical breaker for the new septic pump had been tripped. The overflow alarm, which is on a different breaker, did not activate to notify us of the impending overflow. To make matters even worse, the new electrical box, which I had paid Beacon $1,800 to install, was submerged in septic water AGAIN.

I begrudgingly called Beacon for warranty service. Their pump-tech arrived and pumped down the tank. While pumping, the pump truck hose bumped the electrical box and knocked it right off its mounting, revealing it was full of waste water. It was obvious that the box was not mounted correctly or even waterproofed.

The pump-tech left and then a Beacon electrician arrived (a different person from the incompetent goon that installed the box). He looked at the damage, confirmed the box was improperly mounted, incorrectly waterproofed, used the wrong grommets, and was missing water-proof rubber seals under said grommets. Check out the photo attached to this post.

He went on to state that the previous electrician also did not replace the compromised wiring in the conduit between the tank and the house. He said this probably caused the breaker to trip, because the first tank overflow likely pushed liquid up and inside the conduit, which caused the wires to corrode and short, thus tripping the breaker and causing the second overflow. And the alarm? It simply wasn't hooked up.

And now here is the real joke. He then told me that the warranty service only covered the box replacement, and if I wanted the wires in the conduit to be replaced too, it would cost me another $2,000. That's 8 feet of wiring, through an already installed conduit, to facilitate their warranty service, and they wanted another TWO THOUSAND DOLLARS for it.

All of this was according to the Beacon playbook, he said.

That was it. I told him that they weren't getting more money out of me and he was to leave.

To sum it up: Beacon gouged me $1,800 to wire up my septic system after they had already charged me nearly $4,000 for a new septic pump. They performed the electrical work in just a single hour, didn't hook up the alarm, incorrectly installed a non-waterproofed box inside the septic tank, didn't replace the compromised wiring thus causing the system to fail again a month later, AND then expected me to pay even more money for them to do their original work properly. Utter insanity.

Their upfront pricing is extreme and denies the customer proper time estimates. They use their warranty service as an opportunity to wring even more money out of their prey. They knowingly and grossly overcharge for simple and shoddy work, and then hold out their dirty hands for more money. That's their business model.

Beacon is never setting foot on my property again and never getting another dollar from me. Every time someone mentions plumbing, I'll do my earnest to protect them from Beacon and make sure they understand why they need to steer far clear this company.

And now to you, Mark...

Save us the woe is us crying over your Internet reviews. Your reputation is well and thoroughly earned. You BBB.org rating is a miserable 1.68 out of 5 and your negative reviews here on Yelp have a strong and consistent theme throughout.

Plus, the numbers you tossed out are also incorrect. Assuming you are being truthful with those values, they do not come close to 4.5 stars. If you were to do the proper math and disperse the grouped numbers of ratings evenly among each of their scores, then divide by the total number of ratings... you'd get 4.05 out of 5 stars. See the screenshot.

Hey look! We've only disappointed and angered 20% of our customers, instead of 50%! This doesn't help your case.

Lastly, pointing out your use of religious vocabulary as you attempt to whitewash your company's terrible reputation is not wrong, certainly not when compared to what your company did to me and what it's repeatedly done to others. Get real.

Sleeping In S.

8/19/2022

Outrageous pricing -- BEWARE. They made it sound like the job would take 2 men a full day, so we agreed to the $2,800 price tag. It took one guy less than 5 hours. Since when do plumbers make over $500 per hour?!? We were cheated -- use someone else so you aren't the chumps we are.

Tim D.

2/14/2023

Quick appointment for same day. Got a call from Willie when he was under 30 minutes away. Showed up promptly, fixed issue easily and all's well. Tired of your regular plumber? try Beacon.

Michael M.

2/28/2022

I called the number for 'Leak Masters' but they answered the phone as Beacon Plumbing. It turns out Leak Masters is a subsidiary of Beacon Plumbing.

Documenting what followed to hopefully help the business owner.

I already had a plumber who told me he couldn't help because he didn't know where the leak was without tearing the concrete of my garage up. Not ideal. So that's why I called Leak Masters, who theoretically specialize in this (e.g. with 'ground penetrating radar').

I was given a window of noon to 3 but ~3 I was called and politely asked if I could wait a while as the Tech was running late. No problem.

At 5, I had to call back and make sure they were still coming. They confirmed.

At 5:30 I got a call from the Tech to whom I explained 'I have a leak in a pipe somewhere under my garage, I need your help to pin point it' to which I was advised they do not do that and I should cancel the visit. (leaving me stuck with no running water yet another day)

I called and got someone who sounded quite harried who put me on hold. I explained the situation and thanked them for their try, but I need a leak detection service, not a plumber. They said they'd cancel it.

Then 5 minutes later, I got a call from the rep who called me ~3 saying I should let their guy come out and take a look anyways. I explained the situation again, that it wouldn't make any sense. I didn't need my garage torn up, I needed to know WHERE in the garage we needed to cut.

Then the Tech called me saying the office told him to call. He pushed his services yet again and so I had to ask him 'What sense does it make to have a plumber come out when we don't know where to even dig? I already HAVE this information.'

So, like many other online reviews, it seems they're VERY aggressive on forcing sales and not focused on customer service. Very disappointing as I've had nothing but the best service through the entire renovations of this place for half of a year.

Samuel B.

03/07/2023 12:00:00 SA

Awesome service, but very expensive. This was an after hours call. The plumber came fast and the problem fixed! They are consument professionals. Very happy with the work. A+++

Kristi M.

09/05/2022 12:00:00 SA

Our shower would not turn off and we had a house full of people coming. Called Beacon. They said it would be a $100 trip charge but charged us another $571 to replace a $55 part and 30 mins of work. This is very low integrity in my mind. They knew we were in a jam and took full advantage

DON'T CALL BEACON ON A WEEKEND! YOU WILL GET ROBBED. AND THEY WILL JUSTIFY IT AS THEIR FLAT RATE FEE SYSTEM. Give you money to someone who charges you for work performed

Jesse M.

3/28/2023

We had an emergency plumbing situation on a Sunday (3/26/2023). The plumber, Luis, from Beacon Plumbing was there within the hour. He did a fantastic job not just fixing issue, but of explaining what happened, and what he was doing to fix it - total transparency and excellent communication! His knowledge, skills, and calm demeanor were very impressive. Luis is wise and capable beyond his years, and we would welcome him back anytime, of course we hope we don't have to:) We are very grateful for Luis, and the swift help from Beacon Plumbing.

Carol C.

1/25/2023

I would like to thank Rick Braden and Chris Barlow to taking care of my kitchen sink. After a few days of trouble-shooting my clogged sink (and likely making it worse :), I turned to the professionals. They worked very hard, educated me on the situation and took good care of my home. Rick & Chris called in advance, arrived on time, and dove right in the project. I learned these situations require an expert. I highly recommend Beacon Plumbing.

Hiroko M.

1/23/2023

We had a water leak issue in our crawl space, so we called Beacon for help. Zadrien came out and he was able to identify the cause and took photos and videos to show us exactly what was going on. He thoroughly explained his findings and the work that needed to get done. After fixing the pipe that was causing the leak, he gave us guidance on what to do next for the repair. He was very transparent and made sure that all of our questions were answered. Highly recommend Zadrien from Beacon!

Adam R.

1/21/2023

I made the mistake of trying to hook up our new gas stove by myself (d'oh). After my wife and I smelled gas, I quickly shut off the valve and called Beacon first thing the next morning. Robert H. was dispatched within a couple hours, quickly figured out where the leak was, and fixed it. This is my second time using Beacon and I'm very grateful for how immediate their service is and their overall friendliness and efficiency. Thank you!

Becky E.

02/02/2023 12:00:00 SA

My crawl space filled with 3 1/2 feet of water, we tried to find someone to help Beacon plumbing came spent all Sunday afternoon pumping my crawl space. Then they came back the next day and pumped the rest of the water out. The next day they replaced my sump pump. Then they replace all my heat ducts. Beacon does not even service Camano Is. They did it anyway and did a great job. Thank you Mike Sullivan and Stanford Mitchell and Beacon plumbing for an outstanding.

Stacey L.

3/18/2023

Jesus and Liam came right out on a Saturday and fixed our plumbing problem. They were friendly and did a great job.

Thomas F.

2/23/2023

This was the worst experience I ever had with a repair company. It started off terribly. While walking the plumber to the area that needed repair, he says out loud, I can not believe that these idiots try to work on their own plumbing. Then he did not do the job right. He was repairing an outside faucet and left the faucet an inch and a half away from the wall. I called the company to see if I could get the job done correctly. The manager calls the plumber, who claims that my daughter gave him permission to do the job that way. This was a blatant lie. When the job was completed, he told my daughter that this was the only way he could do it and it would cost hundreds more for him to correct it. The manager asked for pictures which I sent, but he never got back to me. It cost me $891 to have the job done incorrectly. They replaced the galvanized pipe with plex. Any complainant plumber could have done this job correctly. No matter the price, the job should have been done correctly.
Worst of all. After the job was done, my 10-year-old granddaughter came out of her room crying and said the plumber had shoved her against the wall. I talked with the manager about the plumber calling me an idiot and bumping my granddaughter into the wall, but he dismissed it.

Martin H.

04/04/2023 12:00:00 SA

We discovered a leak at our main water valve in the house as the wood floor buckled and you could really only feel it with your feet. Later it became visible. Had to shut water off to entire house at the street. It was 11:00PM on a Friday night when we tried numerous plumbing shops and only Beacon responded immediately. Mr. Zadrien Behnke showed within 30 minutes, assessed the situation and performed a professional repair without delay. He was careful and courteous as well as informative. It wasn't cheap but that was expected at the hour and based on job requirements. Highly recommend!

Tom K.

8/18/2022

I'll be sure to post everything in here for you guys to make your own decision but I'm gonna start by saying these people are absolutely predatory and if you decide to go with them good luck in paying 10 times what you would for a normal plumber.

I put two photos into the review so you can use your own eyes to see how ridiculous it is what they charge me.

I called them on a Sunday to come do work on a mixing valve that was failing. When I talk to the rep I even sent him a picture exactly the work. They told me there was $100 dispatch fee and that's all they told me. The guy shows up and does a 10 minute assessment and then says it is a $1700. Are then ask them is it 1700 because you say that's the high-end what if you do it quicker he said that you can call and check with management. So he did the work in 53 minutes. As you can tell from the pictures it was minimal work. I got a bill for $2009. When I called the office while he was still on site and they said they didn't have any managers and I said I had to wait till Monday to dispute the charge. Of course they said that because then Josh the plumber to run out of here as quick as possible. Like I said it was exactly 53 minutes that I shown on my ring of when he came in and when he left. So I contacted this person named Mark J. at Beacon and let me tell you I've never met such a disrespectful manager in my life. Tells me to stop in the middle of trying to explain it to him he gives me the wrong email address. And so when I finally get through after four days later sending them all the information His response below is the following.

The invoice shows that the scope of work and price were discussed and approved in advance before any work began. The pricing matches up perfectly and is quoted directly out of our book. Meaning this is the same price we would charge anyone else for the same service. We also note that the job was completed to the customer's satisfaction as identified by the customer's signature.

The scope of work is also appropriate, and the quality of work is correct.

We reviewed several pics to note that there seems to be a value issue. There are pics of arrival and leaving times. This is not germane to Beacon's pricing structure. The price would be the same if it took a qualified well experienced Tech like Josh 1 hour or a less experienced or slower Tech 2- 3 hours. The customer does not have to worry with regard to the time or number of Techs on site.

We note a pic for a part from Lowes. This is also included in Beacon's pricing structure.
We share with people that this is like going out to a nice restaurant and having a $150 steak dinner, and you stop at Safeway the next day, and you see that steak on sale for $10.99 an LB., and you question the prices. The point is there is a lot more that goes into the job than a single part and arrival and leave times. You are for paying the best Plumbers with the best response times in the area. Beacon has the best equipment and stocked trucks in the business, and you are guaranteed to get quality work and not be left with a leaking toilet.

This Tech does need to work on the writing.

.We do our best to mitigate any price concerns by purposefully reviewing things with our customers to make sure there are no questions or concerns before we begin the work. We don't want people to have sticker shock. That's obviously not our goal.

I appreciate you reaching out to us, and I'm happy to answer any additional questions you might have

zero ethics or principals.

Jeanne L.

1/27/2023

Very professional and courteous. Helpful with explaining how to and what products will maintain the sink drain. Very prompt with their services.

Kirsten R.

3/31/2023

If you are looking for a plumber I would like to recommend Beacon Plumbing. We have used them for an emergency plumbing issue, a hot water heater installation, a furnace installation, and new pipe installation that involved tearing out 2 walls. We worked with Troy and Mike. They are BBB A+ rated.

Bridgette M.

05/05/2021 12:00:00 SA

IF you'refreakin..DO NOT CALL BEACON
My kid broke the handle on the shower (installed 2 years ago). Beacon came out for a 75.00 service fee and gave me this estimate of repairs for over 700 bucks.. asking for a hefty down payment to order the part.. at no time did they mention that the part has a lifetime warranty on it and I can obtain it at NO COST. What a RIP OFF!
Call someone else unless you have money you want to throw away!

Nanette T.

3/30/2023

Dean arrived right on time and was very, very helpful. He took care of complicated and time consuming repair. The price seemed fair and it was repaired immediately. He was professional and walked me through the repair and showed me what has been done. If we need a plumber again, I'll ask for Dean!

Ahmed B.

1/16/2022

I already had a quote from another plumber for a leak fix which needed the Sewer ejection pump replaced. I was calling this place to get a 2nd quote but they wanted to send someone over and without coming in person would not offer a quote. Okay, that's not a problem only they wanted to charge $75 for the visit but I already knew the issue! I just needed to know how much they would charge for the fix. I told them this and the receptionist lady hung up on me. Very surprised by her lack of customer service.

What's strange is that 2hrs later their plumber called me directly telling me they were coming when and I asked how much the fix would be for my issue he was able to give me a quote without any problems.

Cassandra J.

2/23/2022

Update: there is no email saying the damage was pre-existing to the work that was completed. As you can see by the reply, the business manager does everything possible to not take responsibility.

Laura B.

04/04/2023 12:00:00 SA

After taking a very cold shower this morning I called Beacon Plumbing. Will and Alex were there in about an hour. They took a look at the water heater, gave me options and a bid. They were professional, friendly and efficient. They picked up the parts and completed the job in about 90 minutes. I will call you guys again the next time I need something. Thank you!

Jane G.

01/11/2023 12:00:00 SA

Beacon is my favorite place to call when I need help. Tony and Victor came and quickly diagnosed the problem and created a workable plan. They communicated clearly every step of the way. I did some comparison pricing and feel confident in the quality and value for the price. Thanks! (Job # 298915)

Kurt S.

3/24/2023

We operate a commercial business with 24 restroom stalls. Their tech Eric G arrived and quickly diagnosed the issues we were experiencing with 3 of our stalls. Made quick work of the repairs, keeping me updated throughout (one of the repairs ended up being more involved than first believed). The cleaned up after themselves and we're out within a couple hours.

Kelly H.

02/10/2023 12:00:00 SA

Called yesterday and scheduled an appointment with a window of 9-12 today. Had to move some furniture and keep my preschooler home so we could be available and the area accessible. Nobody called and nobody showed. When I called it sounded as if they had lost the appointment completely (I called the number off my call history to make sure I wasn't confusing companies). They offered to refer our work order with no apology or indication of when someone would come out. No thanks to sitting around my house four hours with a hyperactive child to pay a $75 service fee to see if they can even do the work.

Princess J.

04/01/2021 12:00:00 SA

The 1-star reviews are true. It is a rip off. If I could I would give them 0 stars.

I uploaded receipts from August 13, 2018 showing how much the initial service was for Hydrojet cleaning and a video inspection of our pipes which totalled $1,851.99 and they didnt put my toilet back right.

The completed work would have cost me an estimated $8,690.84 for our family farm of ~4 acres in Kirkland. Of course I did not proceed since it is a rip off. I ended up going with another company that got the job done for $4,438.21 less and they put my toilet back correctly. Beacon Plumbing is Demonic.

I contacted customer service manager Kasen Burris and he refused to reimburse me the $1,851.99 then part of it as the toilet was not re-installed correctly.

No wonder they can afford to hire Marshawn. They rip us off.

Read all of the 1-star reviews. Read the 2,307 hidden reviews too. They are 1-star reviews. They are true.

Check out their business filing with the State of Washington Secretary of State and the complaints filed with the Better Business Bureau. The owners of Beacon Plumbing and Mechanical Inc. Patrick and William Cahill are based out of Kent not out of Seattle like in this Yelp listing. Customer reviews with the BBB is 1.56 stars out of 5 stars.

I do not recommend this business. They are Demons and the worst business I have ever experienced. No honor or integrity. Do not believe a word they say. Save your hard-earned money and call another company. Run while you have the chance.

Sunita I.

8/22/2022

I called, made an appointment for electricians to come out for an estimate, for which they charge $75 (FYI). They came, gave me an estimate, and then said they actually couldn't finish one part of the job because they left the things they would need for that (adding one outlet to a wall with an existing outlet) in someone else;s truck. Despite the fact that it seemed weird that electricians wouldn't show up with the supplies needed to do the job I had requested, and they were able to do 2 of the 4 tasks that day, I agreed. They did some of the work, but charged me for the rest of the unfinished project with the promise that they could easily come back and finish it in a few days and in little time. It wasn't urgent and I appreciated that they were willing to come back and knock it out soon.

We scheduled a time to come back in 4 days, Zach never showed up or called. I called the office 2 times and all they said was 'he is at another job, we'll have him call you.' He never called. After waiting for 3 hours, he cited an 'emergency' and then said he'd have Mark (his manager call me). I called the office because Mark (of course) never called and then rescheduled the job completion for 2 days later.

Two days later rolls around and Zach does not show up or call, again. When I call the office, they say, 'we'll have him call you' and punt me again. He says he is on another job until 8pm and there is no way he could have made it today; he is not even sure why he was scheduled for that time because there was never any chance he was going to make it. When I call the office they say, 'we have no idea.' No apology.

I call Zach back and get scheduled with him, again and for a 3rd time, for today. He specifically said it was on his calendar, 100% he will be there. That I was first call. At this point, I have rescheduled 2 days of work to stay home and wait. And lo and behold, no show, no call and absolutely no plan of when he can be here. And even better, he says, 'let me have my manager Mark call you.' Anyone want to take a guess if Mark has called? Big nope. No one has called, apologized, or taken any shred of responsibility. Just taken my money.

I have requested a refund and will request that no person ever works with these people again. Their business is predatory, takes money for work they never intend to do and refuses to refund it, uses lame excuses like 'emergencies' (literally 3 times) when people have cancelled whole days of work and rearranged childcare, and then makes absolutely no plan to make it right. They are deeply unprofessional (as you can see from many of their responses here online that basically tell folks to suck it), lack accountability, and have no commitment to communication or being mutually respectful. As a longtime business owner and primary healthcare provider, I get service and actual human emergencies. These guys don't.

Update: The manager did finally call. In the course of the conversation I was called names, like nasty for expressing my frustration over having been completely dropped and having rescheduled work *three times*. I was also referred to multiple times as young lady before Mark raised his voice and talked over me, apparently recorded our conversation, and then hung up on me. Refused a refund, threatened to keep a cancellation fee, and made no plan to actually do the work they took money from me to do. This is apparently how they have treated many people.

Peggy J.

12/15/2022

Tony did a great job getting heat back on for me. Tracked down the part. Ran to pick it up and got the work done all in the same afternoon

Don G.

02/04/2023 12:00:00 SA

Called to have them come look at my furnace following a power outage. Arrived on time, same day. I explained the issue, so he proceeded to vacuum out my furnace for $150, which I could have done myself. I further elaborated on the problem as he was looking at it. The pilot wouldn't stay lit when the panel door was placed on. Fine when it was off. This baffled him, had no clue what to do. A simple internet search would have produced some options. Instead...he suggests leaving the panel door off and that he would touch base with his colleagues, call me back and come again for no service charge. Fair enough, although I think there is fire danger leaving the panel off. One week later, no follow up call now that I paid him. Nothing. Great customer service.

Nathan R.

1/15/2022

Prepare to get ripped off. They quote $75.00 come come out and evaluate but it's more like $425.00. Rather than repair - actual cost $478.00 from an honest relaible company. Beacon said there were too many problems the only solution is to replace the furnace for $5000. The honest company said the furnace should be good for a least another 10 years+
Beacon -dishonest business people.

Manjinder R.

6/21/2022

We had an appt yesterday. I called in the morning to confirm the time and make sure that they work on the situation that I was having with my pool heater. They told me between 3pm and 8pm. I made sure I was off work and waited around. At 7:45, I finally called them since I didn't hear anything. The first person told me that my appt was for the next day. I asked him to double check and I was handed to a rude lady. I told her I was already being helped and she just repeated her name (so odd). I explained again the situation and then she told me that it was their mistake and the tech should have called and said he's not making it. They made me an appt for the next day between 3pm and 6pm. I made sure I was off work (AGAIN). The techs come out, look at my issue and say they're going to write a bid. When I told them that my home warranty was covering it and that I wasn't supposed to pay anything but a deductible, they said they'd call dispatch and get back to me. The techs were really nice guys and did nothing wrong. They came back and said that dispatch said I have to pay and that their company would NEVER accept a job from a home warranty company. That was fine, I told them I'd talk to the warranty company. Then they tried to charge $75 for coming out. I told them I don't think I should have to pay because of the missed appointment and time off work. He told me to call the owner and when I did, they told me he wasn't available. The rude lady on the phone (again, so rude before I even said anything) told me that he's gone and only she can help me. I tried to explain the situation with the home warranty company and she just kept telling me that I was wrong.

All of this was strange because I called to confirm on the FIRST days appt! I even kept telling her that I did and she wouldn't believe me. She kept telling me that my appt was for the day that they came.

The dispatch for this company is extremely rude. If you won't even let me talk, I'm not doing business with you.

joe L.

5/17/2022

Gato and Esther came to our building for an emergency repair for a broken and plugged toilet line They were awesome! If you want someone that will be straight with you and tell you what needs to be done and actually shows you the problem this is the team to do it! They showed up within the time frame I was told and got in and got the job done. I highly recommend Beacon especially the team of Gato and Esther!

Con S.

12/29/2022

Want to start freakin? call Beacon!
I had a very unpleasant interaction with the customer service person, Mark. He said he is a lawyer, so what does that tell you about them already?
I tried to state what my concerns were, but was immediately hit with aggressive tactics, delivered with a patronizing undertone of anger. He interrupted me several times saying, I've got to stop you right there, because you are wrong. And...The guy from the city of Bellevue (who enforces these codes) is wrong, I know these codes better than anyone, and he is 110% dead wrong!! Really?
I had 2 problems with Beacon: First was the $650 they charged me to come out to tell me what's wrong with the furnace. I did not think that was reasonable and Mark was unable to give me a coherent explanation of this charge. Second, the technician gave us misinformation about code (for a furnace installation.) If we hadn't checked with the City of Bellevue, it could have cost us over $2000 in totally unnecessary cost if we had listened to him.
We were inclined to buy a new furnace from them, but after this exorbitant price, misinformation, and disturbing interaction with their customer service person, we will never use them again.

Louise M.

03/06/2023 12:00:00 SA

This is Beacon's 2nd visit in the past year. We have an older home and it has reached the stage, where major appliances, and structural items have reached the end of their lifespan. In July of last year, your team had to identify that we didn't have clog, but that the septic tank needed drained after 20 years & were able to locate it and pump it out the same afternoon.
This time, we had lived with a leak in the main bath that leaks into the laundry below. A previous plumber came out and could not locate the leak. So, we went thru a couple of years, observing then identifying the most likely source. Initially, your guys, thought it was water splashing out of the tub, but were professional enough to listen to our observations that the overflow seemed to be leaking, and that I would like them to cut a hole in the wall to check the plumbing behind. After a brief check and discussion, I asked them to replace the overflow. I feel that their friendly willingness to listen was the difference. Thanks for your service.

Matthew W.

1/27/2023

Although they responded quickly in an emergency the quality of their work was disastrous. While cleaning out the drain in my basement they disconnected my sump pump resulting in flooding. The process they used to clean my drain cost $3500 and I later found a large hole where they had worked. This resulted in grey water flooding my crawl space. They denied any wrongdoing, but the plumber we had fix it confirmed it was due to negligence and told us he has 20 or so calls a year to repair Beacon work. Do not use Beacon. I wish I had been warned.

Josh B.

12/25/2022

During the recent ice storm we woke up to a busted pipe and our home was quickly turning into lakefront property. We obviously weren't the only folks affected by this as phone calls to other companies left us waiting for 3 days to get back up and running. Finally called Beacon, spoke with Annie on the phone who was pleasant and said they could come out the same day and help us out. Zadrien came later on in the day to do the repair. He was very professional, identified the problem pipe, communicated clearly what needed to be done and got the job completed efficiently and properly. I would recommend this local company that has employees that are conscientious and well trained to anyone with the need for their services. Thanks for saving Christmas Day for my family Beacon, especially Zadrien.

Sara K.

10/28/2022

Had a plumbing emergency this past weekend. They were able to get someone out to our house in 2 hours and fix our issue. Zadrian was friendly and professional. Definitely eased our concerns.

Mark L.

5/18/2022

I contemplated ever writing this review but as the days pass I get more more and more upset thinking about my recent experience. I'm not blaming the technician that was here as I'm sure he was doing what you train him to do but the experience and the cost is almost criminal. I know that professional service is expensive but I should have known what I was in for when the customer service center advised me of your no free estimates policy. However, I booked the service call not thinking that the installation of a shower faucet and head and a sink faucet would be that expensive. When the technician got here, first he smelled like he had just smoked a pack of cigarettes and I'm allergic to smoke but I didn't say anything. He then tells me that in order to replace the shower fixtures he would have to open a hole in the side of the house. I told him not to worry about that piece. Then I asked him how hard would it be to replace the sink faucet and I even asked if He thinks I could do it myself and he said he wouldn't recommend it. He then pulls out a thick booklet and proceeds to tel me that in order to replace the sink faucet it would be $400 plus dollars. I thought that was steep but I had already paid $100 for the service call so I agreed to it. Then he informs me that because the space under the vanity is tight he has to charge another $100 plus dollars. Once he got the entire faucet out he calls for me and informs me that the hole in the vanity was not a standard size and it was slightly small for the new fixture. I then asked him if using a dremel took to enlarges the hole would work and he said maybe. He then looked through the booklet and could not find the charge for making the hole bigger and then said he needed to step out and call someone. He came back in about 10 mins later after also smoking again in a closed truck and informed me that it would cost be a another $300 to $400 to make the hole bigger. I asked him, so you are telling me that in order to install $100 faucet it's going to cost me over $1000? And he said yes. I told him that I would not be continuing and he said well I have to charge you half of the original price plus the service call. So I ended up paying over $400 for him to just leave me with a dismantled vanity. So I googled a video on how to make a hole bigger in an acrylic vanity and it showed me using a dremel tool. I got my dremel put and installed a grinding tool and my nephew timed me. It took me a minute and 45 seconds to make the hole big enough to fit the fixture and it was so short that the technician was still sitting in his truck finishing paperwork. In addition, it took me about 15 mins to install the new faucet. It's working perfectly.
Long story short, I feel I was taken advantage of and the cost for this disaster was terrible. As a new home owner I have to stretch money. I'm planning to have more remodeling done to the house, including putting in a primary bathroom and I will NOT be using Beacon for the plumbing. I called you because I see the commercials all the time and the slogan Stop freakin, call Beacon should be changed to Start freakin when you call Beacon as that was what happened to me.
I will be writing this as a review of Beacon and sharing my experience with all my home owner friends. This was a terrible experience.

Gabe O.

10/25/2022

The team at Beacon plumbing (Will, Stormy and Steven (electrician)) did a great job replacing our water heater in our Kirkland condo. The original water heater was located in a difficult position (beneath kitchen counter) and had some questionable wiring and piping but they were able to remove it and replace it with a new one. They did a great job of explaining the work required and showed true professionalism. Thanks guys!

Cami G.

12/08/2020 12:00:00 SA

$17,891.25 for a sewer spot repair. What did this get me?

1) a large sinkhole at the digging site on my parking strip (see photo). Per their website they put landscaping back just as they found it. The tech also assured me that they will put it back as they found it. Clearly this is not the case. I have no idea if this is soil settling or a massive leak in my sewer line. Because Beacon robs their customers then immediately disappears, I have $0 to my name at this point and cannot hire anyone to come and take a look at it. HORRIBLE.

2) a 2 ft x 2 ft hole in my drywall where they caused a leak in a pipe and had to break through my wall to fix it (see photo - the leak was channeling through the electrical socket).

3) leaks in other pipes, not fixed (see photo).

4) NO breakdown of the charges. Just ONE charge of $17,891.25.

5) I was promised on several occasions a video of the scope inspection of my sewer line both before and after the work. I have neither. They are refusing to show me the videos. I have GRAVE concerns that there were no issues with my pipes to begin with. I also have SERIOUS concerns that they didn't even do the job correctly because I have NO way to verify what it looks like in my pipes.

6) PREDATORY pricing and staff. Totally took advantage of a new homeowner (it was pretty obvious). I should never have agreed to their work and am now $18,000 in debt to a financing company who opened a credit card in my name (without even notifying or asking me?). SKETCHY business practices and overall horrible folks to work with.

7) NO responses to phone calls, voicemails, concerns, complaints, etc. Empty promises. I've called them at least a dozen times to speak about my dissatisfaction with the work and requesting the videos of the camera inspection but my calls were never returned. Not one.

PLEASE DO NOT CALL BEACON PLUMBING EVEN IF IN AN EMERGENCY. They are a crooked, shady company that will take advantage of you and your property and leave it in shambles. They will lie through their teeth and do whatever it takes to take your money and will disappear as soon as they finish the job. STAY AWAY.

Ryan S.

03/03/2023 12:00:00 SA

Our furnace kicked the bucket suddenly last night, and we needed help quickly. Tony and Victor were absolute pros and explained multiple options to me, working quickly but taking the time to make sure I was informed. They were also just lovely guys to have around as they completed their work. 10/10, would recommend! Job code 302757.

Sean G.

01/04/2021 12:00:00 SA

I was Freakin' so I called Beacon! They sure have a catchy motto but they were great!

Josh J was AWESOME - he called 30 minutes prior to arriving to introduce himself and let me know when he was going to be here. He asked a few questions to prepare himself and he showed up right on time. He was thorough on his inspection and very knowledgeable. He provided multiple options for me to consider and explained the all-in costs so I could digest. Great communicator throughout the process and quick to take action. He worked hard and completed the replacement of our water heater within a couple hours - very impressive! Josh J made the process very easy and helped me have piece of mind that I was taken care of.

Thank you so much for your great work!

Teri N.

02/01/2021 12:00:00 SA

I called Beacon to have a. Generator hookup thing to my panel. The electrician that came out was Jeremy. He was very polite, respectful, and very knowledgeable. He explained to me that the generator that I bought is not the right fit. He even recommended the correct size and told me that I could call back and he would come back to do it. I sure did!! I am so thankful and grateful for Beacon! Now I don't have to worry about a winter storm or a power outage! Thank you Steve Farden and Jake for your amazing work!! I am beyond happy with the service and installation!! Thank you Beacon!! I will always call you FIRST!!

I ain't Freakin' cause I got Beacon ....

Scott R.

4/14/2022

Gio and Layne came last night and saved our butts! We had a leak in our hot water heater and they were able to fix that and flush the water heater. They responded quickly (within an hour) and were able to get our leak fixed. They were professional, and put up with a ton of my annoying questions. If we ever have issues in the future I'll definitely call and request these guys!

Kathleen M.

10/11/2022 12:00:00 SA

I was dreading the time it would take to get an electrician to fix a mistake I made installing a switch. But, no exaggeration, after a quick phone call to Beacon, Ali and Isaac called 10 minutes later, on their way to me. This wasn't even expedited service! Then these two outstanding guys answered a ton of questions I asked, because I hope to do more wiring myself, and even offered that I practice while they were here. It was unreal and has raised my standards for service.

Sapphire F.

10/10/2022 12:00:00 SA

Tony and Victor were courteous, efficient and helpful in fixing the problems we had with the furnace and fireplace.

Rebecca S.

06/08/2022 12:00:00 SA

DON'T USE THIS COMPANY.

You can find another company that won't charge you outrageously, and you can also find another company that isn't staffed with condescending a**holes.

I did take the company up on their offer to communicate with their customer support team. The purpose of this team is apparently to provide increasingly snide and condescending responses to dissatisfied customers. The last email was someone crowing over believing they'd trapped me in a contradiction because I said that I understood the service charge was not based on time, and I also said that a customer can't know an upfront charge is unreasonable if they don't know how long a job will take.

Work with anyone else. Anyone else. Don't support a company that treats customers this way.

Jonathan N.

4/17/2022

I don't normally write reviews but the service was outstanding

Our bathtub was clogged and leaking into the downstairs neighbor's apartment on a Saturday night. We got a quick response, they sent someone over in like 20 minutes - this was after 10 at the time.

Jimmy was was a lifesaver - the quote he gave us was by far much lower than anyone else we had called, and there were no weird add on fees or anything. He fixed everything quickly and even explained what he was doing so we could fix it in the future.

Overall good experience and would recommend. Ask for Jimmy (but not too much, don't work him to death)

D E.

10/03/2021 12:00:00 SA

Service call was within 2 hours which was amazing. While the price of the service, because it is so fast and available was high, I was very satisfied with the service and solutions. I'd highly recommend if you have an emergency issue.

I know not all plumbers are the same... my two guys were Giovanni and Stanford and they were amazing. They informed me about what was happening and actually saved me money with their solutions. I am going to ask for them again when I need plumbing services again.

Their quoted price was double what I was quoted from another plumber who had come earlier, but did NOT have the correct tools, replacement parts, or abilities. So, this is very much a get what you pay for situation as Beacon DID have replacement parts, tools, and solved my issue within 2 hours.

I highly recommend this company as they are responsive, have knowledgeable plumbers and technicians. Know that they are expensive but will get the job done.

Makayla L.

11/08/2022 12:00:00 SA

(Job# 293557) Tony and Victor just came to fix our heat which was extremely needed as it is starting to get quite chilly as it is November in WA! Beacon Plumbing responded very quickly and both Tony and Victor were both so kind and answered all our questions. Will definitely use them again!

Mary K.

11/05/2022 12:00:00 SA

Our heat pump stopped working so we called a few places to come out and diagnose the problem. Beacon plumbing ended up calling us back and we told them we needed someone to come out and find out why our heat pump stopped. They told us it's $75 service fee to come out. We thought, ok that's fine We need to figure this out. Well, the guy shows up and starts looking at the heat pump and says there is a $300 diagnosis fee. What the heck? He said the $75 was just to show up and the diagnosis is extra. They should have told us that before we agreed to have them come out. That is a very misleading and deceitful tactic. Do not call these guys. We have had others out before and the other place did not do this to us. Shame on you Beacon!

Matt C.

3/25/2022

Jimmy is awesome. Called ahead of time. Gave me an accurate eta. Promptly removed and installed the new water heater. We had hot water again thanks to Jimmy Fuda and Beacon plumbing

Joe O.

04/06/2022 12:00:00 SA

We had a clogged drain for our clothes washer. They came out fast which was great and snaked the drain. The staff were very professional.

Then on the first wash the clog came back. They charged us 700$ for 30 minutes worth of work. Then they refused to come out to try again without charging us again.

Really? 700$ for 30 minutes?

(4/14 Edit)
I called the number referenced below. No one ever called me back. I went to Lowes, spent 200$ in tools and fixed it myself.

Shana S.

2/14/2023

We have a very old house and have had issues with our terra cotta sewer pipes for years. This time the section running underneath the garage was splitting due to a root ball growing through the clay. We reached out to our usual large company and their quote was shockingly high. We decided to get a second opinion and called Beacon. The owner Bill had long-time employee Anthony reach out to us, with great confidence and high recommendation. Anthony and his knowledgeable partner Chris showed up quickly and did not disappoint. They listened, looked, and with Anthony's vast experience and ability to think outside the box, came up with a solution that was less invasive and ultimately less expensive. Anthony went above and beyond to make sure we had a final price we were comfortable with, and guided us to the best financing option. Communication throughout the project was right on point. I can't express how grateful I am we reached out for that second opinion. Meeting Anthony and Chris was the icing on the cake.
Beacon Seattle will absolutely be our new usual!

-S. Sloan

Rebecca K.

10/28/2022

I called Beacon for a clogged drain. The 75$ fee for checking it out was reasonable. But I was incredulous at the price they quoted to snake it out. The plumber, Will, was extremely helpful and knowledgeable. He suggested a product that should clear the drain without snaking. He was also good with our excited dog.

Joseph W.

05/04/2022 12:00:00 SA

What a massive ripoff. Aside from the fact that their front desk person was rude and gave the plumbers incorrect ibfornsty, they then proceeded to quote me $27k for a new tub install to fix my leaking tub. Even if a new tub was the only solution, I could get a full bathroom remodel for that price. I paid them their $75 booking fee and learned to never call these people again.

Rebecca O.

10/30/2022

Rental property had a clogged bathtub. Contacted Beacon plumbing to unplug bathtub drain . Was charged $478 to have beacon plumbing out to be told unsuccessful attempt to snake drain . Was advised that the house should have a drain repipe. Partial bathtub repair estimate $3800.00 but. Puked be higher as job goes. Complete waste of money. When I returned from being out of town as the homeowner I gained access from the ceiling in basement by pulling down one acoustic tile . Went to hardware store bought a 25 foot snake , with some determination and grit successfully unplugged the clog . So from my experience I will never call Beacon plumbing again ! Very incompetent and a big rip off !!!

Arwen D.

3/28/2023

DO NOT USE THIS COMPANY. Their work is sloppy at best, incompetent at worst, and they charge two to four times (!!) what other local plumbers charge. Here is our story: After a nasty sewage flood in our basement, Beacon Plumbing diagnosed tree roots in our sewer line and hydro-jetted them out (or so they claimed...). The two Beacon Plumbing plumbers PROMISED me that even though their sewer scope (the camera that films the inside of the sewer to prove that the job was done) was too short to reach all the way out to the main city sewer line, there were absolutely no root balls left in our line. They also gave us a quote for installing a sewer lining as a permanent fix, but since the price was very high we decided to get a couple of other estimates. Two different sewer companies came out within a few days and scoped our sewer line all the way out to the main city line (neither one had any problem with their scope being too short...) and both companies found huge root balls still in the line that were causing serious sewage back-up. Since we didn't want another sewage flood, we ended up having one of the other companies re-hydro-jet the line. Prices: For their incompetent and incomplete hydro-jetting job, Beacon Plumbing charged us $2,500 dollars. The sewer specialists, who used a high-powered hydro-jet machine, plus a sander that truly removed all roots throughout the line, plus a chemical treatment to slow root re-growth (none of which BP did), they charged $950. The estimates for lining the sewer: $8,500 from one sewer specialist. $12,000 from the second sewer specialist. $35,000 from Beacon Plumbing!!! We requested a refund for BP's poor hydro-jetting work, and sent them a scope video taken by one of the other companies as proof that the job we paid for had not been done, but BP refused. Don't make the same expensive, frustrating mistake we did-- Go with a different company!!!

Jordan C.

08/11/2021 12:00:00 SA

We called Beacon over the weekend because we had an outdoor hose spigot in an enclosed patio which would not stop leaking.

James came out same day - great response time - but he was incredibly unprofessional. He took around 30 seconds to look at the hose spigot. He didn't even go to into the patio to take a closer look, he just looked at it from over the fence, tried to turn the hose off and on (which didn't work because it's broken), and he immediately jumped to the conclusion that he needed to open up our drywall and perform a very expensive repair.

He did not try anything else first, did not attempt to disassemble the spigot to investigate. Just looked and quoted a repair nearing a grand.

I declined the repair, paid over a hundred dollars for the privilege of his quick and ineffective visit, called a competitor, and that competitor was able to repair it quickly and cheaply since they actually investigated and found a simpler fix.

Madison K.

8/16/2022

I called Beacon this morning after my toilet and shower backed up. They were able to get someone out quickly which was very convenient. Giovanni and Bryan were very professional and extremely knowledgeable. 10/10 would recommend. Great service!

John G.

03/10/2022 12:00:00 SA

We had an upstairs bathtub that had a very slow leak from the drain. We wanted to save some time, our bad, and went with the fastest response which was Beacon.

They charged over $1400 for the repair, an obscenely high cost for a drain repair, even involving some drywall removal but we really were in too much of a hurry to care, all that all on us..

However during the repair they were very aggressive and knocked loose a pipe from the faucet, which started leaking much MUCH worse a couple months later. The faucet wasn't leaking beforehand, and was relatively new having been built with the house.

It was very clear that it was a simple case of getting a bit rough and knocking it loose, and honestly not that much work to repair, but Beacon refused to take responsibility for the damage they've done to our house and fix their mistake.

They had a simple choice between a quick fix and being responsible, and trying to squeeze us for more money, and went with the later.

I will never use them again, regardless of the emergency. I simply do NOT trust them to do good work or take responsibility for their work, as it's clear they don't care about the quality of it nor their reputations.

I now have a giant hole in my ceiling, and a much worse leak, all thanks to Beacon. NEVER AGAIN.

Cheryl H.

7/31/2021

TL:DR
These guys are fantastic!!! not only fixing a *serious* problem quickly, but saving us an incredible amount of money on an underground repair.
------------------------------
We found out that we had a leak somewhere underground near the city main line. It raised our water bill from **~$200 to ~$2,000** and we got a call from Seattle city utilities who said that it needed to be fixed in a timely manner or we wouldn't have a hope of getting forgiveness on our bill.

I spent a lot of time trying to find a leak detection service (no incentive to quote a higher priced fix, but had no luck).

When panic set in as the clock was ticking, I called around for plumbers.

The Beacon team were the only ones who called back quickly (I think in 2 hours)
* Come in tomorrow? - No problem. Here's your ballpark quote.
* Referral to a leak detection service? - Call American Leak Detectors @ (425) 747-7418 (also quick and accurate).
* Come back soon after leak detected 4-6 ft underground? - How does 10am tomorrow sound?
* More accurate estimate with a *serious* discount if we dig it up ourselves? - No problem.
* Offer to fix it **right now**? - They sure did.
* Is later OK so we can do some digging? - No worries.
* Can you come soon? We dug down as much as we could (~4ft) before the hole flooded. - How about 11am tomorrow?

We called him on his cell *3 times* and he patiently walked us through shutting the water off at the main, so the ground could drain overnight.

Two guys dug up the pipe (and built a pile of dirt the size of ours) like dogs going for a bone **on a hot summer's day**.

My relief from getting a low, low bill, quick, quick was only surpassed by finding out that although it was on our property, ***the leak was on the city's line***!!!!

This may sound totally corny, but I was freaking out so bad, I actually forgot how to spell 1-800-FREAKIN when I called. And they honestly, actually stopped me from freaking out with patience, professionalism, and speedy service.

Jesse P.

9/15/2022

After a lengthy back and forth, Beacon did try and make this situation better for me which I appreciated. It sounds like there was a pricing error for connecting the icemaker line to the fridge and they have since revised that pricing. It took a lot of vigilance, patience and checking back in on my part to get to a resolution, but eventually got there. Mark is a very friendly guy and I enjoyed speaking with him.

Eddie C.

6/15/2021

Had a leaky kitchen faucet in a tenant-occupied house in Seattle. The plumber, Troy, showed up on time and quickly determined that the faucet needed to be replaced. He quoted me $1000 to install a new kitchen faucet. That seemed high to me, so I passed. After speaking with two other contractors (one a plumber, one a general contractor) and just googling average cost to replace kitchen faucet, I found that $120-$250 would have been an appropriate cost.

I have already contacted another service and I will update the review if the cost of replacement is higher than $250.

I have used Beacon in the past, and while I wouldn't say they were the best, I never before thought that their prices were unreasonable. But if you consider that the service charge of $75 is nearly half the average cost of replacement (about $185), and they quoted me a price that was over five times the average price, then I think this review is objectively fair.

Molly S.

03/03/2022 12:00:00 SA

We had a pinhole leak in an old galvanized pipe in our basement that leads to an outdoor hose, and Beacon was able to send a plumber the same day I called, which was great. For less than 2 hours of work and replacing a straight section of pipe that was about 24 inches, the price was $2200. An hourly rate of $1100 was definitely a shock as compared to other plumbers I've had in recent years to replace bathroom fixtures. I asked what was causing the price to be so high, and he said vague things about insurance, liability, risk, lawyers... I didn't really get it. I won't use Beacon again; I think it's probably better to find a smaller business without so much overhead or whatever.

Marielle G.

09/12/2022 12:00:00 SA

TLDR:
-replaced something that didn't need to be replaced
-charged me $520.40 for it even though it's a $30-$40 piece -$620.40 for the whole 30 min job that didn't even fix the problem and left my house without water for a week
-didn't give me $50 off even though I gave him the coupon
-was going to charge me another $430.45 for 5 mins of work I ended up doing myself.

I don't usually write reviews but I want to share my experience so that this doesn't happen to anyone else. I read reviews before I called to book, and although most of them were good I should've listened to the bad ones. Here's my experience:

Willie/William came. He replaced a delta monitor cartridge and explained that the top assembly piece was cracked. It was only available on ebay so I ordered the piece and he said he would come back to install it. First thing to note. I had a $50 coupon that I gave him before he started and he did not discount me. After I paid he said that it was too late and that if we booked again he'd discount me then because he could not refund me and re-charge me(which I'm pretty sure is possible). However, that's the most minor issue of the job. He charged me $520.40 for a piece that cost $30-$40. The worst part is that the part didn't need to be replaced. This information was verified by a different plumber. I tried to call multiple times to get an explanation but was directed a bunch of times to only end up being sent to the managers voicemail. It said to leave my info and they'd call back but it's been a week and I've received no call back. I received the new piece this morning. It took me 5 mins to reinstall-adhesive caulking and all. He quoted me $430.45 for this work.

Andrea J.

02/03/2022 12:00:00 SA

Update- Drain is still working fine after a reputable company snaked it after Beacon couldn't seem to. $500 for 2 showers was crazy to pay.

Thanks for further confrontation in your response. Win those repeat customers!

Benjamin H.

7/15/2022

We had a garbage disposal that wouldn't turn and a kitchen sink that wouldn't drain. We stopped freakin' and called Beacon. They provided fast (same day) service, solved the problem quickly, and let us know how to prevent the issue from happening again. Zadrian was a friendly, competent, and efficient professional. Thank you!

Justin G.

1/27/2022

Stay far, far away from Beacon Plumbing. They wanted to charge me $1900 to replace the draft inducer motor on my furnace. I told them to leave after they refused to tell me how much the part cost. I looked it up and ordered the part for $250, found out how to replace it on YouTube and replaced it myself the next day. It took me less than an hour and I've never touched a furnace before in my life. They probably would have done a decent job but why on earth would you pay someone $1600/hour for something that takes minimal skills?

Trish S.

01/09/2022 12:00:00 SA

This is the most unprofessional business I've ever dealt with. Do not waste your time waiting for this company to show up. They have lied to us, 4 different days they were supposed to show up to do plumbing repairs. Not only were they no show/no call, they also were rude when we called to inquire about why they never showed up. Call another plumbing business, don't use Beacon.

Andrea C.

07/07/2022 12:00:00 SA

These guys are so great!!! They came at 8:00 at night and stayed until 9:30 and are determined to fix our problem! They came back today first thing because they needed to try a new tool and are still working away! They are kind and funny and genuinely like their work and what they do. Very helpful, diligent, professional, passionate. I will call these guys every time I need a plumber!

Ariel S.

07/10/2022 12:00:00 SA

I called after 2 of our toilets backed up and they were able to come out the same day to fix the issue! When calling definitely ask for Gato and Ester because they are sure to take care of you. Gato provided wonderful advice on how to keep problems from happening again as well as both him and Ester were very personable and a joy to work with. I wish I could leave a 10 star review.

Alexandria M.

12/30/2021

Fellow yelper's as you can see from Kasen's responses he continues to deny and not take any responsibility for the mis -diagnosis of my plumbing problem which resulted in a flooded basement with sewage water that now is still under construction-costing over 40k in repairs and not even a sorry -Kasen agree to disagree I will rest my case on the opinions of the other three licensed plumbers in the state of Wa-the plumbing problem was mis-diagnosed and the fault Is upon Beacon -and yes I am freakin because I used Beacon-I will continue my quest exposing your unethical business practices as I have read from numerous web sites besides Yelp.

Lauri O.

8/24/2022

Let me just say that I would never hire a contractor that has a 2.5 Yelp rating but my husband doesn't pay attention to such things and he was in charge of this job. These clowns charged us $850 dollars to install an outlet in the incorrect place making it so that our dishwasher no longer fits under the counter. $850 for a couple of parts and two guys (this should be a one person job) for an hour. Home owners, you deserve better. Stop freakin' call someone else.

Jenn M.

01/03/2023 12:00:00 SA

Our heater had a smell of burning wires/metal the day after Christmas. I called several companies who told me they couldn't get anyone out here until end of Jan. When I called Beacon and told them the issues they said they would have a tech out the next day and thank god! Ian P. and his apprentice were AMAZING!!! Always on time and called ahead of time to let me know when they'd be here the day of. I cannot say enough great things...knowledgeable, communicative, kind, and hard working. Our house is older and the flippers didn't know what they were doing so there's a lot wrong and they fixed it all. We ended up needing both our furnace and water tank replaced and I'm so very grateful for their expertise or we would've been in a world of hurt and out so much more money if they hadn't walked us through a thorough inspection of everything wrong. They made sure to do the work right and make sure everything worked correctly before they left. They really went above and beyond and I can't thank them enough for everything. Even our dog loved them! I only wish there was more I could do to express my gratitude for their work. They made sure we had heat before they left even when I told them they were free to leave and come back the next day since it was getting late. Many, many THANKS to Ian and Z! They are incredibly kind and skilled. I would highly recommend them to everyone!

Isaac L.

05/04/2021 12:00:00 SA

Mike V. came out for a blown pipe that was flooding our crawlspace and made a really bad mess in our 70 year old mid-century modern Lake Hills home.

Original piping had blown out and more was ready to go based the pictures from the clean out crew that was draining the mess.

Mike got under there when it was a mud pit and identified the failed pipe and the pipes that were in the process of failure. He then coordinated with the clean out team from another vendor to stem further damage while they finished their clean out of the space.

As planned he was here the next morning while the cleanup crew got out of the way to replace the worst of the pipes and even provided the photos we needed for documentation.

Mike and his partner were friendly, communicated great throughout the process and took time to give us a plan of attack was we continue the remodel of the home to minimize plumbing cost.

I was really impressed with how fast he got here and on day two that they showed up exactly when they promised and knocked the job out fast. I've never used Beacon before but I will definitely use them again.

Karen N.

6/27/2022

Brom and David were polite, friendly, timely, quick to fix... excellent customer service!! Thank you!

T B.

3/30/2022

Paid the $75 to have them come out to my house. Then was charged over $500. Basically, what they did was run a camera down the drain and tell me we had a root blockage. They made no attempt to clear the line. They then wanted to charge me $200 to remove my toilet to check down that drain. In the end, I was charged over $650 to run a camera down my drain and tell me my drain had roots. They did give me an a quote for over $3000 to fix the issue, plus another $800 to run a water jet down the rest of my sewer.

I know plumbers charge to come out, but they seemed more interested in finding ways to charge more money, than actually trying to fix my problem.

They did do a decent job of communicating their arrival time. I also understand that you pay for professionals that have invested in the training and tools, but there should be more substance to it than that.

2 stars at most but thats for giving the employees the benefit of the doubt.

Tom G.

4/30/2021

Just had a new faucet and toilet installed by Ismael and Q this morning. They gave me the 'red carpet' treatment! WOW! Arrived exactly at the prearranged time, 10a, as promised by Billy when I scheduled the appointment. BTW, Billy is amazing - and why wouldn't he be, his dad is Bill the owner. If I was Bill I'd give Billy a raise and equity in the firm!
Finally, if you've seen the commercials, Stop Freakin', call Beacon Ismael is in the TV ad with BWag, and he's even better- looking in person! Highly recommend their exceptional service!
STOP FREAKIN, CALL BEACON!

Melissa R.

06/01/2020 12:00:00 SA

We noticed a weird noise under our sink and behind our washer, our first thought was to call Beacon as we've previously used them for an electrical issue. They had someone out to our home in a little over an hour!
Romeo and Lance were courteous and professional. They laid out multiple options for the repair, depending on what our budget allowed, which I really appreciated. They were very respectful of our space and time, they also took the utmost care.
Will always call Beacon for any issues we have!

April G.

11/20/2022

we had cory out to our house the other day, he was super great. he diagnosed our leek, returned as promised the next day with all items needed to do the job and really hustled while he was here. as always beacon has shown up and done a good job. 10 star!

Ellie G.

6/14/2022

Gato is amazing! He came right away when our restaurant had an issue with a pipe that was leaking from our dishwasher. He gave us excellent service and had a great attitude. He also let us know that there is a customer preferred plan where you can pay an annual membership where you can receive discounts with every call! Thanks beacon!

Neeraj I.

3/16/2021

Had it not been for an emergency, I would have hired someone else.

I had a partial power outage in one of the rooms and they charged $400+ for diagnosis (which they completed in 10 mins) stating that diagnosis could take anywhere between 5 mins to couple hours (off course).

Post that, they found an issue with a a GFCI switch and charged $250 for replacing it.

All-in-all, they were in and out of my house in 45 mins, replaced a $50 switch and charged me $600+. That's more than my doctor visit.

Duncan S.

3/15/2021

It costs $687 to replace a $12 item on my water heater and only took between 20-30 minutes. That's well over $1,200.00 an hour for labor. I doubt brain surgeons get $1,200.00 an hour.
That same water heater was purchased and installed in 2013 and cost $418.00 for the new water heater, the installation, and the disposal of the old one.
Beacon plumbing is clearly operating a scam business.

Shuki H.

8/14/2020

Hot water tank was leaking from one of the connectors on the top. Called Beacon at night, made an appointment for the following afternoon. Two technicians came as scheduled, replaced both the connectors and the extension tank. They were courteous and friendly, the job was done in about an hour. Appreciated that they secured the pipes to the wall with brackets as they were just loose along the back wall.
The fees were:
- Replacing the connectors: $554.00
- Replacing the extension tank: $439.20
- plus 10% tax
The photo is of the replaced pipe, quite corroded...

Brett M.

3/22/2021

Sad to say I didn't look at the reviews before trying them. They let me down and had to hire someone else to do the job. Go with a smaller business that cares.

Anton Z.

2/27/2021

My experience with Beacon Plumbing was absolutely terrible.
I called Beacon Plumbing because my second floor toilet had a slow leak which caused some secondary damage to the drywall and flooring.
I was charged $2100 for a toilet replacement without being told that the restoration company coming in next day to dry the place would need to remove the toilet. The plumber knew this since he personally called the restoration company to make the appointment. I ended up paying $2100 to have a toilet for one night!
The next day the restoration company recommended by Beacon Plumbing came in and placed the new toilet in the bathtub, which ended up breaking the bathtub.
The worst part about this is that when people call Beacon Plumbing, they are in distress because it's typically an emergency. This company takes advantage of their customers when they are most venerable and takes full advantage of the situation. Extremely unethical way to run a business.
Beacon Plumbing will never reach out after a service to check on the customer and ask for feedback.
I find it funny and interesting that their statement of work is handwritten and the only legible/recognizable characters are the amount of money you need to pay. They deliberately don't want you to know what they are doing.
So after paying upwards of $5k between Beacon and the restoration company, I ended up having a broken bathtub with a new toilet inside the broken bathtub. Images below:
Please be advised, reach out to your Facebook community groups and see the communities experience with Beacon plumbing before thinking about calling them!

Laura R.

11/28/2021

My basement flooded 11/15, and then found out that my drainage pipe was broken in the backyard... They were here and got to digging out the pipe, fixing it, and put in a liner.... It was cold, wet work for Matt, Mike, Harry, Mario & Stanford, but they were diligent, polite, and thoughtful... Very nice young men, and thorough in their work....

Andy T.

5/22/2022

I needed to have some ethernet cable set up for a security system (or so I thought). So, I Googled low voltage electrician and surprisingly Beacon Plumbing came up. I called a bunch of other places but Beacon was the only one to answer the phone right away and even offered a same-day appointment. Ali and an assistant (sorry I don't recall his name) came out and helped me figure out that what I wanted was already there. The guys were on-time, friendly, fun, knowledgeable, efficient and helpful. I definitely recommend Beacon's electrical services and would definitely be calling again if the need ever arises.

Steve J.

12/25/2022

Our kitchen sink suddenly clogged a week before Christmas and, of course, we were hosting gathering on both Christmas Eve and Christmas Day. Called our regular plumber who couldn't get out for 3 days. Waited and then got a call on the 3rd day (and 4th and 5th) that they weren't doing service calls due to the snowy and icy weather. I called Beacon and they said they'd have someone out that afternoon. James called when he was on the way and went above and beyond to get his truck up the snowy/icy hill to our house. James was polite, informative and knowledgeable. He quickly diagnosed what the problem was, used his power auger to address the clog and had things flowing smoothly again rather quickly. Only taking off 1 star for the cost/price vs. time required but again, James was awesome and amazing and we were so relieved to have the sink working again before the next round of bad weather and the holiday weekend. Thank you James and Beacon Plumbing for helping us have a wonderful Christmas weekend!

Branden B.

2/21/2021

The 1 star reviews are real. Read them. There is a consistent complaint with Beacon. They take advantage of your emergency plumbing situation and charge an insane amount of money, knowing you really don't have another option. I tried to go with someone else to replace a bunch of old sink valves and hoses but they were all busy. Beacon was able to come out the same day. I give them that.. they are at least responsive and will attempt to fix your problem. But be prepared to spend a ridiculous amount of money when it can be done for 1/4 cost doing it yourself or hiring an honest handyman.

All I needed was 8 old sink valves and hoses replaced. I went to HD and bought all the parts to do it myself. I had a hell of a time getting them installed and not leak when I turned the water on. Knowing I was about to sell my home, I began to panic. I didn't want to risk a flood and of course, I decided to attempt this on a Sunday. So I gave them a call. With all the parts I bought, my total was $100. When Beacon came and gave me a quote, I thought to myself.. please don't say $600. Please don't be that high... Phew!! Good news. It was not $600. No.. how silly of me. It was $1,800! I was literally speechless. I came so close to just saying.. get out.

With that said, I bit the bullet and agreed for them to do the work. It turned out to not be so easy. The old plastic push/pull valves were an SOB to get off. Both myself and the Beacon guy had bloody hands trying to get these stubborn things off. I admit, the guy worked his ass off. What would normally be an easy job was very difficult.

But $1,800? No wonder they could afford to pay Marshawn Lynch for their commercials back in the day.

@Mark (Business Owner)

Revenge? No. Really odd to insinuate that. It's a warning to others that find themselves in similar situations to consider other businesses who might be available that don't charge a premium. The 1 star is for the unreasonable cost whether someone works their ass off or not. Especially in situations where they don't have any other choice but to accept whatever quote you throw at them.

$100-$150 in parts. $75 just to come out. 2 hours of labor. Plus taxes, fees. = $1800? Would love to see the breakdown of that.

I understand you have a business to run and to protect from negativity, but you don't have to get defensive and respond to every review. I'm not sure it's having the affect you think it does.

Forrest C.

11/05/2021 12:00:00 SA

Save your money, energy and time and avoid Beacon plumbing. Trust me. I've never had such a bad experience with any company before.

I'll tell you how Beacon works:

1. Beacon charges 75$ just to come to and assess the situation. This is where Beacon gets you because they will respond to your initial request quickly.

2. Beacon techs will over quote and will tell you need replace parts of your system you absolutely don't. Any work is likely to be overquoted. Make sure you do research before and get multiple quotes. Protect yourself before going any further.

3. Beacon doesn't mind if you say no to their overquote, they still pocket the 75$.

4. If you do get in contract with Beacon, be very careful. The manager Mark Jenson will try to make your life absolute hell if you dispute any of the work or try and cancel the contract before work has even started. If you don't believe me about Mark, go read other reviews on Yelp or reviews on the BBB. Beacon has no problem throwing their customers under the bus. Go read the manager responses here on Yelp or on BBB, it is both amusing and extremely sad to see on Beacon's part. I expect Mark to respond on this thread and lie out of his teeth and put on a tough guy act he likes to employ. Just wait for it. I think the reviews online tell who is in the right.

In my instance, Mark accused me of being demeaning towards the techs (like, what?) and lying about a phone call I made to Beacon to try and cancel my order before any work was done, despite providing proof of my call log. Beacon makes themselves intentionally difficult to contact - techs may not leave their phone number (my tech did not leave a phone number and never followed up on me when I was told I would be called that evening with more information) with you and you'll be forced to go through Beacon Dispatch where they will claim you never called and will not follow up properly.

So far, Beacon has yet to refund me any money for work that has never happened. Happy to share email conversations with Mark where he dismisses me entirely and says I don't have time for this among other nonsense. Talking with Mark on the phone was even worse, where he told me he's just a straight shooter, he thinks of himself as a prosecutor and this is why he gets paid a lot.

Anyways, avoid business with Beacon. Do not fall for their fast dispatch times. If you don't trust me, read over reviews first. I write this out of frustration and with the intention of anybody else in Seattle wasting their time and money on this company.

Sabrina M.

06/05/2022 12:00:00 SA

DO NOT USE! Horrible customer service by the management. The technician did a good job but the whole process was overshadowed by the lack of communication on what was happening. I had to constantly contact them for the next step to happen and it was only finalizing small items required by the inspection to get the final permit. It took almost 2 months to get it completed. I was also overcharged for permit fees and ended up paying for them directly but was not refunded the amount charged. I also ended up paying additional costs since they wouldn't answer messages. I have filed a complaint with BBB, which several customers have also done. I don't believe that I have ever experienced worse customer service. Please find a better company to give your money to.

J B.

5/23/2022

Will not be using Beacon plumbing. We were not notified when we made the appt that there would be a $75 trip fee for them to come to my house to give me an estimate. When I called their customer service dept to request a refund since they have a record of the phone call when I made the appt and can verify, I spoke with Mark in their customer service dept. He was incredibly rude, disrespectful and condescending to me on the phone. He first said there is no way a trip fee wasn't mentioned and then he said if a trip fee wasn't mentioned, we are all human. True, mistakes are made but having someone so incredibly rude as your Sr Customer Service Mgr is not a mistake. He hung up on me without giving me a refund. I will not be using Beacon Plumbing for any services, ever.

Don H.

6/17/2021

1 Valve replacement that was easily accessible just cost me $773.09. I had a small drip and just didn't want to deal with it myself, I will not make that mistake again. I really wish I had checked these reviews first, this replacement took them about 45 minutes. The techs were nice but this just seems grossly excessive.

Vijay V.

12/12/2020 12:00:00 SA

More than $10 k for sewer repair which was poorly done and I had to redo it with another company.
They refused to come and attend to it a few days after their initial service and said that they did everything and it was a drain field issue when it was not. They had not fixed the sewer properly.
Their pricing : they charge whatever comes in their mind at the spur of the moment and when you have already invested $ in initial diagnosis , you tend to go with them if you are hard pressed for time

Please avoid and do yourself a service

Lisa J.

05/03/2021 12:00:00 SA

Don't use this Company unless you want to pay an arm & leg $$$
Used them to replace a Shower Faucet that took less then 15minutes and was charged $475. Big ripoff

Carrie G.

10/25/2021

Call Beacon Plumbing over a week ago regarding a vent issue in our kitchen. The customer service rep scheduled us for Monday between nine and noon. Add 11:45 nobody was showing up so we decided to call. They have absolutely no record of our appointment. Along with the other ratings I've read about this company and I absolutely cannot recommend anyone use them. Clearly they do not care whose time they waste

William P.

10/19/2021

I just received the dispute resolution on my charge from Visa My dispute was declined They are correct. I did sign the work order. Alittle background information should be added. The tech did remove the corroded bolt and install the new seat. Approximate time 10 minutes includingf the time to prepare the invoice. I was also double charged for the service which he attributed to a data transfer error on his phone. He assured me that the charge would be reversed by his finance mgr. It was not. I discovered the double charge after I contacted visa. At this time I beie that part of the dispute is corrected although I will follow up.

The major part of my dispute is q regarding value of serviced performed. I would like Beacon to provide a documentary breakdown of the value of removing one corroded bolt with any recognized contractor guide that is published.

The circumstances that occured wass that I was attempting to attach a riser to the toilet seat for my disabled and incontinent wife. After being unable to perform this simple task due to corrosion and poor design of the toilet I called Beacon.

If Beacon thinks that a $316 charge for one corroded bolt is a proper and reasonable charge I would like thjem to explain and defend it on this forum.

Yes I signed the authorization to perform the work. Yes it was performed adequately, but in my defense with the situation that I was dealing with regarding my wife's infirm and incontinent health I probably would have signed a work order with a Taliban plumber to resolve the situation.

Anxiously awaiting your response and defense Beacon

Shay W.

10/16/2021

Will W. Is a honest, amazing plumber. He came to our home today and performed excellent work. I have worked with many plumbers over the years and Will is the best. Thank you Beacon plumbing for having a wonderful employee, who is full of integrity.

Joe K.

11/19/2021

Do not do it! Just let me start with this. Beacon Plumbing price $3354.00
My second bid from a Kent Plumbing Service $750
My third estimate from an Auburn Plumbing Service $900
We had to pay Beacon Plumbing $82 just to give us a Ridiculous Price.
We purchased a new Kitchen sink, Faucet and Garbage Disposal.
The project we are having done is remove the old and install the new.
Everyone of the service technicians (including Beacon) said it would be no problem. Later I called Beacon and talked with Mark at Beacon. Interesting conversation. Nice person (old school and nothing wrong with that - Me too :)) but easily offended. He explained to me how they have to pay different things like Lawyers, insurance, how they pay more for items (things not necessary for my situation). He shared with me how they respect our Veterans. Oh yeah - I forgot to mention they were going to give us a 5% military discount. Now the price would be $3154.
Just a quick giggle ... With all this respect from Beacon for our Military people - their service tech gave me a 2 finger salute as they drove out of our driveway with the $82 we gave them for the estimate.

Sheila H.

10/04/2021 12:00:00 SA

Please look at my first comment on 10-1-2021. Sheila H in Des Moines, WA

The response by Mark J is all fabrication. I never got a call back, never returned their call, and do not have a phone number to call back a manager.

Since the response to my comment was fabrication, I would be suspect of every answer by Beacon. They always seem to answer in anger and try to place the customer in a bad light. What ever happened to the customer is always right? Well, not with Beacon. They need to hire someone to answer these comments that will be a positive public relations representative and try to resolve the issues.

For me, it would have been best to hear that they were sorry I did not get any return calls and that Mark J would be calling me himself to answer my questions. Because that is all I needed, some answers to some basic questions. That he never answered in his response, but could have.

I will have to get my answers in another way I suppose, and will continue to warn everyone to beware of this company.

Stop the expensive ads, you don't really care about the customer.

Ben H.

11/22/2020

They were professional and did a great job, but it was WAY too expensive. They charged me 2000 dollars to replace a 3 foot shower drain pipe. It took them 90 minutes to fix it, which makes me wonder why it cost so much. I emailed and called the company after, but received no response to why it cost so much.

They do a good job and have a quick turnaround, but they will take advantage of your desperation and rip you off. Next time your freakin, don't call Beacon!

Iris W.

4/21/2022

My furnace heating stopped working and I called Beacon to have a quote for the repair service. I told the person it's my furnace heating problem and specifically confirmed the $75 service fee would include diagnose work. I would then decide whether to go ahead or not pending on the actual quote for repairing. I was shocked that the technician showed up and told me it would be another $300+ to diagnose. I paid $75 plus tax upon request for just show up and then I called Beacon to ask for refund. I confirmed again with the operator that $75 includes diagnose meaning the technical shows up and identifies the issue and then gives me a quote based on findings. After confirmed, I brought up about my experience and asked for refund. Immediately, my call was transferred to another person. And this person was telling me a different story, saying the operator would not know what kind of the issue the technical is going to face so the operator would just tell customer $75 is for show up and the technician will take a look and the person probably misunderstand what do I mean. Please be very clear when you explain $75 to your customers.

Steve S.

10/31/2021

The shower in our new condo occasionally gave hot water, but mostly gave tepid water. We did some research online, learned that the problem was probably in the valve behind the temperature control, decided we didn't want to do the job ourselves, and called Beacon.

Our initial appointment was set up quickly. When he arrived, the plumber called and asked me to come down to open the door. When I came down, he sat in his truck for five minutes or so while I waited. I eventually walked over to the truck and got his attention (which took another minute after I got there, he was busy talking with his assistant). He finished his converstaion for a few more minutes, explored the back of the truck, and then came up without tools. He borrowed ours instead. He changed the temperature on our hot water heater (?), examined the shower, and said he'd send us an estimate.

The estimate was for nearly $700, half for parts, half for labor.

This was a lot more than we expected, so we returned to the web. The part we needed cost around $70 on Amazon. It took us about a half hour to study the process on YouTube, and then a half hour to replace the value. So, instead of paying $700, we ended up paying $70 and an hour of our own time.

I guess Beacon needs to charge a lot to pay for all those ads.

J S.

3/28/2022

Needed a sink disconnect, new sink install as part of kitchen remodel. Jimmy did an incredible job, prompt arrival, ahead of schedule, and for a great price.

Nancy M.

6/13/2022

I believe the work that was done was just fine. The issue is the exorbitant cost! Yes. they wrote down an estimate and you have to initial it. Then, they are done in 3 hours with 2 men; one is working and the other is watching or in the vehicle. We estimate the cost of parts when they are done. we estimage their wages at $100/hour=$600. Parts at a high of $600. They charge $75. to show up. That is $1275. Let's add $500 for profit. That's $1775.00. They charged $2700.00!!! My sons are in the building trades and they were both appalled! They and we will never recommend Beacon unless you have so much money you don't care that you are being over charged.

Andres D.

9/27/2020

Last I checked, when you get an in-home plumbing quote, you're not supposed to have your home and economic status snooped out by the visiting plumber.
Incident A: The plumber wondered into every room in the house, including our private master on the 2nd floor (a floor NO plumbing work was needed and was clearly communicated as such), and repeatedly commented on the look and size of our new home.
Incident B: Provides no breakdown of quoted work; refuses to explain the rating of water heater, despite being pressed repeatedly. Provides an unintelligible list of proposed works with a $10K total.
We got the work done with a great, licensed plumber for half that (and this included electrical work, Beacon would not assist with). We want our $82.57 back for the questionable quote; we will pay for professional services rendered - this was anything but professional.

Lynnie L.

8/31/2021

Our experience with Beacon plumbing is terrible...
We have an issue with hot water pressure in our tenant-occupied house, and the problem behaviour is that it is very slow to get hot water in our bathrooms and kitchen, our guess was that there might be a device that controls the hot water pressure in the house and that does not seem to work.
We called the beacon plumbing to check our issue and explained the problem behaviour and also our guesses to help them diagnose.
Problem1: Inconsistent management and communication...
The price started with $75 trip changes, and our alignment on the call from appointment is that before the technician proceeds with any action that incurs any charge, he/she needs to ask us (the owner who gave the payment details on the call) to get our approval with the order/payment sheet together with detailed diagnosis and causes. However, we (or the owner who would pay the bill) did not get any call to confirm the authorization to proceed with the action.
We had a call with our tenant immediately after beacon emailed over the bill (already charged), the action the beacon plumbing technician took was cranking up the pressure on a pipe in the garage. Frankly, the price is not expected, but importantly, there is no detailed diagnosis sheet and nothing that explains how the charges were broken down and itemized.
We ended up paying the service charge for diagnosis of 250 + 75 trip charge = $325 in total.
, so anyone wanting to hire Beacon plumbing should be careful with the ambiguous cost and charges.
Problem2: worse customer service.
We called their customer service, which transferred us to a person called Mark.
This gentleman was very defensive and rude, he announced himself proudly he is the educated sr manager at beacon plumbing, he was also disrespectful with customer requests and voice, and tried to threaten us with his words like the following.
how many courtroom have you been ?''
If you dispute your credit card, we will win.
Do you have a plumber license?.
I dont have time for 12 years old child play
All of these are not related or help to have better communication or solve issues...
According to our experience with Mark as being the representative for Beacon Plumbing, I think they are not customer first, so be careful... you will have to worry more if you hire those with no customer obsession.
Problem3: 2.5 / 5 star ( 943 reviews ) on yelp
undoubtedly, we should've done our research before choosing this company and now we started to regret more when reading the customer reviews on yelp....
2.5 avg rating generally indicates there are more users who give 1 star than 5 (way less customer satisfaction).
We learnt our lesson, and very regretful. If you want to worry less, we would not (for sure) recommend the company - beacon plumbing.

Peter J.

9/26/2020

I called dispatch and asked for a quote for connecting a gas pipe (already out of the wall) to a gas cooktop (2 foot flexible hose). They told me they couldn't quote over the phone and would send someone out the next day. He came out, looked in a book for a price (why couldn't they tell me how much over the phone?) and told me $500 for 30-45 minutes of work and $30 of parts. Now I'm scammed out of $75 and will never call Beacon again!

Update: later in the day we had the job done for $130 by Carter Plumbing and Heating. Don't fall for the scam!

Ryan C.

2/24/2020

First Tech: Matt
Matt came in to do the initial plumbing for a master bathroom remodel. We had to move a bathtub drain a few inches, move the water lines for the bathtub faucet 2 feet, and update the shower plumbing to match a new faucet we bought. I also wanted them to install the bathtub and shower faucets that I already purchased from Amazon.

For some reason the first thing he did was take a look at our water heater and insist we replace it right away even though we had no issues with our current one. I pushed back a bit, but he was pretty adamant that we do it and he told us he would be saving us about $1500 if we did it at the same time, so we went for it. It took him about 2 full work days to complete the job, and everything seemed to go smoothly. He warned me I should probably look into water sensors and place one in 3 places: near the water heater, my washer, and my kitchen sink. They're pretty cheap online, so I bought them. Glad I did.

The day after the sensors came in the mail and I installed them, the sensor went off while I was at work. The brand new water heater had leaked from the top and got the drywall behind it wet. I called Matt to come and fix it, and he was able to a couple hours later...insisting the drywall should be fine and it will just dry after a few days. Apparently he just needed to tighten a fitting near the top of the heater a bit more. It's been fine ever since.

Second Techs: Josh & Ian
A few weeks after that (and after the tile and flooring were installed) we had Beacon out to finish the plumbing job and install the bathtub and two fixtures. Matt left the company, so Josh & Ian showed up. At first they were pretty negative and did not like the fixtures I had bought from Amazon, stating they were made from cheap parts and are prone to leaking, and they wanted me to go buy Kohler (or other premium brand) faucets. So they left without installing anything and I was left confused and frustrated. I went to a few fixture stores (Keller, Ferguson, Chown) but nobody had anything that fit the plumbing that Matt had installed previously before the tile was put in place.

So I called Beacon again because they were the ones that did the initial plumbing, and I just wanted to use the fixtures I had bought that they did the initial plumbing for. I talked with the supervisor and explained the situation, and he was nice and came up with what seemed like a good solution: ordering an adapter part and trying install again.

So they ordered that part, it took a few days, then the installers came back out. When they came back out it seemed like they did't want to be there or to do this job...but after a couple of hours they were done, and the techs seemed to be in a better mood, and it all seems to work well (and it looks great).

Conclusion:
I'm conflicted on my rating. They ended up doing a good job ... but really during the whole thing I was found frustrated and confused. I know I was the one to agree to the new water heater, but that was an extra couple of thousand dollars I didn't really want to spend. I also understand they didn't love my fixtures ... but they also plumbed for them without saying anything before installing, so after that I was kind of stuck with them.

I also think how companies act in front of a customer is a big deal, and I wrote down some quotes from the techs that I don't really think a customer would want to hear while people are working in their house (I won't share them here). I spent multiple thousands of dollars with Beacon, and in the end they did a good job and were on time every visit ... I'm just not sure if I'd go with using them next time.

Jon B.

02/09/2023 12:00:00 SA

the guys that came out to fix our plumbing issue were great. called Beacon this morning and just a few hours later the guys were here. they friendly and knowledgeable. very pleased.

Steph M.

12/14/2019

Called this morning at 8:45am when we had a leak into the kitchen coming from the upstairs shower. Nate and McCoy saved the day. Knowledgeable and were able to solve and get us up and going now this afternoon. Both Were kind to our kiddo and he really enjoyed the hole he could echo thru when the shower drain was out. We also used beacon in 2015 for our furnace. Hoping nothing else breaks but if it does we will def use again!

Sandra L.

12/04/2020 12:00:00 SA

I will save you a lot of trouble. Here's how Beacon operates. They give you an up front estimate based on a description of the issue. In my case they had to fix an issue with my boiler. They estimated $1200 plus tax. They then make you sign that you understand the cost. From there, they start work. It took them a whole 8 minutes to fix my boiler issue. I was expecting him to say that it was quicker than they expected and recalibrate the price accordingly. But no, they make you pay the original estimate.

TL:DR, I ended up with a $1200 bill for 8 minutes of work. And they'll tell you, but you understood the pricing up front. That's just BS. They have a 2.5 star rating for a reason. They should not be in business.

Louis E.

10/14/2020

I recently used Beacon Plumbing to repair an interior drain pipe I had damaged while hanging a picture on our hallway wall. I was happy with the repair, however, feel the cost was way to high.
The total bill was $748.00 for approximately 45 minutes of work. The plumber had to cut a 1'x2' hole in our drywall to access the drain pipe and splice in a rubber gasket to repair the pipe. Although this is something I had not done before, it wasn't very technical and certainly wasn't time consuming.
Bottom line, Beacon Plumbing charged way to much for a simple repair.

Matt B.

8/17/2021

These guys rip off customers and take advantage of situations. We had a plumber come and tell my manager we had a blockage and needed a $5000 repair. They we call for a second opinion and the problem was fix for $350. Thanks goodness we got a second opinion.

Joseph D.

9/13/2020

Extremely disappointed with their service today. I had a water heater issue. I was expecting to pay $100 just for them to show up and do nothing. Guess they use F1 fuel for their trucks. Then they charge you an additional rate of $385 just to diagnose the problem. So now you're paying $485 and that doesn't fix anything yet! Then you're given the Final price to fix the problem. Mine came out to be over $2,300 for two small parts and labor. Seriously what a scam! Beacon Plumbing is the definition of greedy service. I waisted my entire morning on this greedy scam service!
Please be advised-DO NOT waist your time and hard earned money on this company. I did my research and compared service prices, and hands down Beacon Plumbing takes the greedy cake for the same service you would get anywhere else at MUCH LESS!!! Be smart folks and don't get robbed!

Tito T.

8/17/2021

Poor customer service based on the various exchanges I have had with the company over a very simple plumbing issue.

Just look at the replies by the company, especially by Mark, and that tells you exactly what to expect from them. Don't take it from me - take it from Mark!

Nick J.

10/13/2020

Jake had to work so hard to unclog our pipe. Many years of grease down the drain. Jake brought out that snake and went to work. We don't know what we would've done without him. Even when we thought he couldn't get it he wouldn't stop and made it happen. He had a great attitude and was very prompt and professional. We are so glad we called Beacon plumbing. We even got a free gasket because Jake was so nice. Job#234096

M B.

3/21/2022

This company does not take ownership or responsibility for the work they do. I had called them to replace a shower cartridge. The first plumber installed the wrong cartridge and the handle fell off so they sent him back to secure the handle to the wrong cartridge, the handle fell off again so they sent another plumber out that installed the right cartridge, he wasn't able to install the handle because the previous plumber had stripped the set screw trying to secure it to the wrong cartridge. I had to buy a new trim kit and they wanted to charge me $350 after paying about $700 for this job. It took them 4 different times to change out a simple cartridge. The manager Mark has threatened to put a lien on place if I don't pay and was over all rude and unapologetic in regards to the lousy work performed

Ted K.

08/04/2021 12:00:00 SA

I would NOT recommend Beacon Plumbing! We had a clogged sink and were charged $1100 for one hour of work to clear it and replace two old p-traps. 24 hours later the clog was back, and Beacon would not come back to fix it without another charge. Their commission-based plumber was not thorough and did not identify and fix the real problem (a blockage further down the line). We were forced to hire another plumber to identify and fix the problem. Quality Plumbing was much more reasonable and thorough and charged us only $250 to fix the problem.

Phat G.

8/19/2021

Having used Beacon Plumbing for an emergency situation earlier this year, which was resolved quickly and effectively, we did not hesitate to contact them again earlier this month when a second plumbing emergency arose. The service call was placed after hours on a Saturday and the repair team arrived earlier than the quoted window, which was great. Jesus and his assistant Aiko were friendly, professional and efficient. They resolved the issue quickly and provided before and after pictures. Would not hesitate to contact Beacon again for an emergency situation.

Adam G.

08/02/2020 12:00:00 SA

Nicked a water main while digging a fence post on a Friday. Just needed a quick repair. Called Beacon because with all of their commercials and advertising they were the first to come to mind. Advertising works but ultimately service and honesty will always win out.

Beacon sent out two guys. They looked at the pipe from above ground without even getting down and looking in depth at the problem then told me it could not be fixed. They then said they would go to the truck to see if they can find a fix. A couple minutes later they came back to my door and gave me a quote for $12,500 to run a new supply line from the house to the meter. He then asked for $100 for his trouble. I laughed!

Two other guys came out after Beacon but couldn't do the repair until Monday. They did not ask for $100 for their trouble but just apologized that they couldn't fix it right away. Said it was easily repairable but didn't have part on hand and would have to wait until the wholesalers opened on Monday. Both also quoted me to run new water line if I liked but literally for half the price of Beacon.

I then found Jafco Sewer and Plumbing and by this time it was late Friday night. They also said they didn't have part over the phone but was sure he could get it Saturday morning and even over the phone was the most knowledgeable plumber I encountered thus far. He did find it and had someone out Saturday afternoon. Permanently fixed the problem and in under 45 minutes. Total fix was a couple hundred dollars and Jafco's service was impeccable. They actually cared about my problem not just about selling me something I didn't need.

The only Freakin' I did is when Beacon quoted me a ridiculous amount and then asked me for $100 for the quote.

M L.

6/26/2021

Beacon Plumbing are LEGAL SCAMMERS. They charged more than double the going rate to respond to a sewage back up. They only went so far and told us it was the City's responsibility. The City responded and all was good on their end. Beacon wanted to charge us another INFLATED RATE to complete the job they should have done the 1st time. We got another company who guaranteed their work, charged a fraction of the cost and did a much better job.
DON'T CALL BEACON

Suzie Q.

08/02/2021 12:00:00 SA

We had a backed-up sink on a Sunday morning--Beacon had a plumber at our house in less than an hour and a half. Will came out and identified the problem quickly and fixed it easily. He was in and out in less than an hour--very professional and friendly. Gave us lots of good advice about how to avoid future problems. Thanks Will!

Clinton O.

7/15/2021

A while back I called them to investigate a garbage disposal. Technician took a flashlight to it, told me he could replace the entire garbage disposal or refer me to someone else to fix it.

I watched a video, took an allen wrench to it and fixed the issue in 5 minutes. It's been months and the disposal still works fine. Due your due diligence folks!

Technician was nice though.

Daniel C.

6/29/2020

I feel like I got scammed. 45 minutes of work, $150 dollar part, $75 dollar service charge...balance $900 before tax?! $100 up charge for some bogus thing that took 10 minutes. Not a happy customer.

Update:
Sent this to customer care...not expecting much:

I had a job performed at my house today (Job#: ####) for a PRV Replacement. I feel that the price I paid for the work performed is unethical. I have never felt so wronged for a price I've paid for any service as this one. I would like to understand how 45 minutes of work that required nothing more than a plumbers wrench and a $150 dollar part could cost $967.34 with tax. This price included an up charge of $100 for Needing to strip PRV apart? This required no new parts, consumables or anything. This was not honest and fair and is not ethical business.

$75 - Trip Charge
$150 - Approx. PRV Part Cost

$672 - 45 minutes of Labor??

I understand how labor rates work and this does not add up.
Would appreciate someone reach out to me and explain.

Kineta C.

10/26/2020

I'd only use them in an emergency.

Pros: Was able to make a same day appointment - something nearly impossible in Seattle. The guys who showed up were polite and did a good job.

Cons: WAY overpriced. $120 for a GFCI outlet that runs about $20 at Home Depot and $400 for 15 minutes labor. Needed it done right away but hard to not feel taken advantage of.

This review was for recent electrical repair. Had a similar experience with a plumbing emergency in the past - they were the only company immediately available but the cost was unreasonably high.

Yang S.

07/11/2021 12:00:00 SA

Jake came out and diagnosed the problem in minutes. We called knowing plumbing is expensive especially on a Sunday, but we're blown away when Jake showed up same day, and gave us multiple options with different prices on how we could fix the problem. I don't care what anyone says I would recommend Beacon Plumbing 100 percent and will definitely be using them again!!!

Rick T.

09/08/2019 12:00:00 SA

See Beacon plumber comment:

You should have looked into the price before your workers got thrown off my property. There was no error in your enormously over priced scam . I hope everyone
Sees not to use a rip off company like beacon Plummer's

Go to a honest smaller businesses. Save thousands
I did .

Marissa E.

7/17/2022

Brent and his partner were wonderful! We could not have been happier with the entire process. Our water heater called it quits, and with 2 young children, we were stressed to say the least. After calling multiple places, nobody was able to get out during the weekend. Beacon was here in less than an hour, and they spelled everything out very clearly. Brent gave me a quote on the phone beforehand, down to the penny, and it matched the final cost. He even had me sign in the beginning, which made me feel good that there would not be any extra hidden fees after it was finished. He assessed the current setup and made improvements, which now feel much safer. There were multiple extra parts needed beyond the water tank itself, and they were ready to go. It would have been a very different experience had we tried to buy all of them ourselves (we totally would have missed some) then pay a plumber to install. We highly recommend Beacon Plumbing!

Matt B.

06/12/2020 12:00:00 SA

NEVER EVER CALL BEACON! EVER!!! Try Action Jackson

In March we had an issue with a blockage in the main sewer line of Derby Restaurant at The Shop Clubs in SODO. We called out Beacon plumbing to inspect the line and recommend a solution. Ryan, our tech, scoped and snaked the line resulting in what seemed like a restoration of flow. They charged us $917.00 and a $75 trip charge for this service.

Later that evening the drains backed up again and Beacon was once again called out. Ryan further demonstrated his incompetence when he was unable to locate the exterior clean out valve, so he recommended going down through the roof to hydro jet the main line. Beacon charged us ANOTHER $1,494 to hydro jet and $283 due to limited accessibility working from the roof.

If you are keeping track, that is over $3,000 including tax. They were able to temporarily restore flow to the line, but were told to fix the problem we need to spend ANOTHER $4,630 to excavate the line and spot repair the side sewer. It felt like a used car guy trying to hard sell us a deal

That would have been a total of $7,630 to fix the problem. We passed on the excavation and shortly after had to shut the restaurant down due to the Coronavirus. A few weeks ago we started prepping the restaurant to reopen and the lines were backing up yet again.

We decided to call out Action Jackson plumbing instead of Beacon to get a second opinion. Action Jackson was great to work with and they were able to completely clear the line for under $800 in less than 2 hours. They supplied us with the scope video showing that the line was totally clear and flowing. No digging up of any line was needed and they laughed at us for suggesting it might be needed.

I reached back out to Beacon Plumbing and spoke with Kasen who offered nothing in the way of even an apology for trying to charge us 10 times the amount that another company was able to successfully solve the problem for. In short, if you're freakin, don't call Beacon.

John S.

8/18/2020

Beacon Plumbing came out to repair my gas furnace. They found it needed a new condensate pump and replaced it. I asked for the unit which was replaced and they said it had already been disposed? they charged me $941.91 and it took about 30 minutes. I found out the pump only costs between $45-$52 so I asked them to explain their bill. Their customer service gave me this reply :

CustomerSupport@beaconpl…
Tue 8/18/2020 1:21 PM
John,
Hello there - that's because that is the cost for us to provide that service based on the numerous variables that are factored in to our pricing structure.
Best,
Customer Support Staff

Do not do business with these people !!! They are crooks.

Dylan H.

01/05/2022 12:00:00 SA

I had Beacon out to quote my hot water heater / boiler combination issue. They were quick to come out, even on a Sunday, and the person that came out was nice and seemed knowledgeable. After looking at it, quoted me $1398.40. Couldn't fit me in for a week. One line item. No details. I asked, couldn't provide a breakdown of parts and labor. Called Bee's plumbing... they came out and quoted $7k for the same job (replace it). Could do service same day. I get that prices vary.. but double? No.. Beacon seems like they were just taking me for a ride. In looking, I see other reviews that are about the same.

Clark C.

12/30/2021

Called Beacon Plumbing about cleaning a sump pump. Told the dispatch specifically it was NOT an emergency. They had a guy out the next day who charged me $770 for a 45 min. service call. I expect there is a time when Beacon is a good call. That is not when you can contact another plumbing service.

Jim T.

1/29/2022

I got a new electrical panel. I felt like I was in a crisis so I was taken advantage of. The price was crazy high but the service men blamed it on the pandemic and I was vulnerable as an elderly person. Buyers beware!

Ryan W.

06/02/2020 12:00:00 SA

Our hot water heater finally died after 14 years. We called our normal plumber who told us he wouldn't be able to get there for over a week. We called Beacon and they sent out both Robert and Mario that day. They had the new hot water heater in by early afternoon, which was awesome! We had a small issue with our hydronic radiant system, and we called back and spoke directly with the owner. He sent out Josh and Ian and they were there within an hour. Unreal customer service experience and one we plan on sharing with all of our friends and family.

Bottom line, if you want the best customer service. Quit freakin' and call Beacon.

S M.

1/16/2022

They said they'd show up between 2-5pm, they didn't. No call for an update. They also wouldn't give any kind of estimate, despite me clearly being able to summarize the obvious issue. If I'd seen the reviews they had here, before calling, I never would have called. So now I still have a plumbing problem, which I'll be finding another plumber for. 0/10 do not recommend if you want reliable service.

Margaret R.

1/25/2022

I needed my hot water heater fixed. They gave me a service window between 10am and 3pm. It is 5:00 pm and, after 3 calls, they still have not arrived.

Thuy N.

8/18/2020

This review is for Beacon Plumbing's HVAC diagnose and repair work, specifically for Brom and Josh.

I have two fairly new Mitsubishi mini-split A/C units, which stopped blowing cool air on one of the hottest weekends in Seattle. I called Beacon Plumbing around 4:30 PM, and they were able to get a team (Brom and Josh) over to diagnose the issue the same day around 6:30 PM. Brom quoted the diagnostic fee as $389, which included a nitro test to determine where the refrigerant leak was occurring. He was clear in his communication and confirmed that the leak was on our 3rd story mini-split unit, which had a leak inside the head.

Brom provided two options for me: (i) replace the indoor unit (quickest option) or (ii) wait for warranty coverage information. Brom determined the details of the warranty with Mitsubishi to understand what they would cover, and in this case it was a part replacement (although we had to wait 7-10 days to get the part shipped). He promptly called the next morning to inform me of my options to proceed. We went with replacing the entire unit because it was the quickest option and similar pricing as waiting for the warranty part and installation cost. They were in and out within 2 hours, and I had my AC repaired and working again in less than 24 hours. We ended up paying a total of approx. $2950.

The team was quick, responsive and required minimal oversight, which is exactly what we were looking for. There were some slightly cheaper companies, but they are a bit slower to respond. Would definitely recommend Brom and Josh from Beacon Plumbing, especially if you want the job done quickly and efficiently.

P R.

3/26/2021

I would give negative stars if I could. On Friday, 3/19/21 at 630p, we called for an estimate to look at our sump pump. We already knew it was the motor (based on my husband having taken it apart in the past). To reach the area in question, the two techs from Beacon actually went around my mother in her hospice bed to look at it.

In other words, they knew we were desperate. They took literally 2 seconds to look at each other and say Yup, that's the motor. I was so relieved. They even said they had one on the truck right now. As you can imagine, I just wanted to get it fixed. They said they would write it up. Three minutes later they came in with a bill of 3200+!!!

Especially with all the grief we were facing, I couldn't believe the audacity of these two smug 20 somethings, head tech's name was Kyle. We knew the part cost 150$. We thanked them for their time anyway and figured we'd just bear it until we could fix it ourselves.

2 days later, husband received pump from Amazon. It took him 1 hour to fix it by himself with no special tools.

I was appalled. I called dispatch and began to describe what had happened. He simply cut me off and sent me to a voicemail. I waited 4 days and finally called the owner, left a vm and he never called me back. I caution anyone to call this company. Please don't support them. The owners don't even want your feedback. The techs are crooks but if you want them to pocket 3K+ with a smug smile, by all means, give them a call.

Beverly H.

6/17/2020

Robert and Mario from Beacon Plumbing were outstanding, Professional, clean workers. They were kind and respectful. I highly recommend Robert & Mario
Best,
Beverly

David W.

3/25/2021

Honestly, I feel like I was just robbed in my own house.

Beacon Plumbing prides itself on quick and fast response, and this comes with a cost I am not longer sure is worth the price. Prices not withstanding on services, with a surcharge on expediency, it's not worth it in my opinion with this company. As I think back on my personal experience and read the other reviews listed here, which I should have done before calling this company, I think communication between plumber and customer is where most of the problems arise, especially after reading other reviews. What I mean by this, and to be fair to Beacon - did the plumber complete what was listed on an invoice? Yes. My kitchen and laundry room issue was solved - temporarily.

However, did what was listed on the invoice solve my problem? Debatable. I should not have to call Beacon back, explain the issue again, and then be provided another invoice to potentially be charged more for the same issue I called the company out for in the first place. Instead, I called another plumber, providing the same parameters, and experienced a different level of service and outcome to solve my actual problem. Fair or not, I am trusting the plumber to tell me what the problem is and then fix my problem, and I do not think Beacon provided the required fix and is the reason for my negative review.

On a secondary note, I feel like the other reviews echo my sentiment and core issue that communication is where there is a breakdown in not only the services ultimately provided, but also the expectations of a problem being solved from a customer perspective. I feel for the other customers after my experience. Additionally, a quick look down some of the responses also demonstrates the arrogance of this company, with Mark J. going so far as to say 'this is your (the customer) fault' and in another calling out 'it's sad to get a social response' on a negative review.

Beacon Plumbing prides itself on service, but lives on technicalities. Communication is crucial with any contractor, but I no longer trust the end results with this company.

Jessica T.

12/09/2021 12:00:00 SA

I'm giving them one star for being nice. Had 2 guys show up to look at our furnace. Literally 30 seconds later they told me it needed to be replaced and quoted us $6500!!!!! I told them I needed a second opinion and thank goodness I did. A $30 part later and we have heat again. Horrible horrible Beacon! They did zero trouble shooting and told me that IF they could find parts it would be $2700 but they didn't think it would be worth trying to fix. I will NEVER call them again.

Susan Z.

06/09/2020 12:00:00 SA

Please make sure you compare price with other service providers before you decide to move forward with Beacon. They claim to operate at high expenses with high quality, but also at a high cost to customers. I got a standard replacement of tankless water heater at final charge of $8,231.30. Pictures of bill and devices are attached. Please think twice if you just need a regular service and you may find a much cheaper price somewhere else.

After contacting Beacon's customer service line, I asked to be sent an itemized receipt in which they stated they are not a material company and couldn't provide this other than the invoice written up by the technician. Attached hand written invoice and clearly same type of water heater costs $1600 at home depo but Beacon charged me $5400.

Please consider twice before you choose Beacon,
which takes advantage of customers who need help and push to sell service not necessary needed. You will find tons of similar complaints from BBB regarding over-charge and push sells. Strong evidence indicates their practice fits the legal definition of price gouging in states where it is illegal. Washington State should investigate its licence. I will file a case to Small Claims Court to get this settled.

Isaac D.

04/07/2021 12:00:00 SA

We had a busted water pressure regulator and Cody from Beacon Plumbing was really informative, quick, and helpful on fixing the issue. We thought it would just be as simple as turning down water pressure but it was worse than we thought since the city fixed some sewer related things in our street which caused our water pressure to actually function and make known that we weren't actually regulating the pressure.

Kirk C.

3/31/2021

Mike killed it today. He came in was quick, efficient, honest, and most of all was able to resolve my issue relatively quickly (considering the amount of work involved). Although I had a rather expensive issue, I am very satisfied and happy with the work that was done.

Ryan G.

6/24/2020

Terrible first experience. I called for an estimate on two jobs that are not emergencies but need attention soon. (Wall A/C and Hot Water Heater). The person on the phone was great, but when the technician called, he was extremely rude, short in his communication, and put a ton of pressure on me to make a decision before he even arrives if we want the work done today. Also what he quoted for the Hot Water heater replacement was bananas. I wasn't freaking until I called Beacon. Really disappointing.

Edit: A day latter we got two other quotes for the water heater. One was $1200 less than beacon the other was $1100 less. They are clearly scamming people.

Sarah G.

1/22/2021

I found my experience with Beacon plumbing to be very challenging and unenjoyable; beacon and its employees are manipulative coercive and intimidating.

From the plumbers to their supervisors I find the work to be shoddy and their attitudes to be quite poor, distracting at the least.

There are a multitude of plumbing options in the Seattle area I will suggest you go elsewhere for whatever it's worth.

Vicki S.

8/19/2021

We called about a leak in the pipe next to our water heater.
They were able to repair it in less than 30 min.
My husband was told upfront the cost, $2600.00! RIP OFF!
Next time I will continue to empty the water bucket and get more estimates before we use this company again.
CALL AND GET OTHER QUOTES PEOPLE
READ THE REVIEWS

Jon N.

8/19/2022

I recently posted a review of Beacon plumbing but it was moderated....ok. I will just give the facts, I asked them to come out to take care of a few things at the house. Fix a sink leak, fix a faucet leak and install 2 new faucets. The estimate was outrageous at $2500. The plumber ummed and ahhhed and he came down to $2000 for everything. He then randomly added $72 back to the estimate, just because. Ok fine, during the estimate he saw all the equipment I had. Including all fasteners, nuts and bolts. After what seemed like an hour he came back in to get started on the faucets. During the install he's complaining about all the silicone on the sinks as well as the water valves under the sink. He was pushing to replace those as well. He then said I needed 4 water supply hoses and those would be $72 a piece. I wasn't happy when he said that cause it wasn't part of the estimate. He kept talking about inflation and how things are more expensive. He told me how a cheese burger was .99 a couple of years ago and are now $2 something....blah blah blah. Irrelevant! I told him I wasnt happy with that. I was at the point where I was ready to just ask him to leave. But eventually he relented. He was having trouble with the down pipe from the bathroom sink and in my opinion he may have cracked the sink. Because if that crack was there before it would have leaked. The reason I wanted to replace the faucets was because there was a supply hose that was leaking from the faucet itself. There were no leaks from the sink prior to this plumber coming out. He got both faucets installed with the new supply hoses and they both leaked like sieves. He told me I needed new bathroom sinks. He showed me a crack on the side of one of the sinks....the same sink he was having issues with in the beginning. So then he went to look at the bathtub faucet in the spare bathroom. He partially took it apart and decided he didn't have the right cartridge. He also proceeded to tell me that the other bathroom sink was most likely cracked as well. So he didn't finish either of those things. Then when it came time to settle up, he wants to charge me the full price for replacing the the bathroom faucets. $1600+ So let me get this straight? You're charging me full price for something that is completely and totally non functional. This is a complete and total rip-off. After complaining he took 20% off $1600 but after taxes it still came out to over $1500. Avoid this company at all costs. Deal with them at your own risk.

Howard B.

1/20/2021

Beacon sent someone to inspect a water leak into our basement. The service was fine but they also identified an issue with our sump pump and recommended replacing it.

To do the work they quoted almost $4500! Given the expense, we decided to get another quote to compare. That company, another large plumbing company in the area, only charged about $750. They also shared that the sump pump equipment was only about $270, it is nothing less than highway robbery that Beacon wanted to charge over $4000 to install a piece of equipment worth $270.

Simply put, we will never work with them as I don't work with thieves.

Aaron W.

04/04/2020 12:00:00 SA

Our hot water heater failed on a Friday. The first plumber we called was unable to do anything, and said they couldn't help us till the following week We called Beacon Plumbing and BAM! Josh and Brom were at our house within half an hour. They replaced or hot water heater and we had hit water THAT NIGHT!
Not only that, but they fixed a bunch of other random issues we've had since moving in to this house.
Thank you for everything, Beacon Plumbing, we appreciate you!

Julian Y.

04/03/2020 12:00:00 SA

I rarely need plumbing services but decided to Call beacon. Firstly, there was no service charge to inspect the problem. This is key And it was great of them to do that.

The reason I give it 3 stars is the massive charge to change a garbage disposal. ($764 including parts, labor and tax). Absurd. The amount of labor is less than an hours worth.A disposal is between $150-$250. I really believe if they had honest fair prices more people would use their services. We all know we clump plumbers in the same category as mechanics.

But I guess I'll just have to head to Lowe's and watch some YouTube. Happy Shelter in place :)

Update: when to Lowe's and got a better but similar model for $119 3/4 HP. Easy install and less than 45 minutes!! DIY surely pays off here.

Kimberly T.

09/04/2018 12:00:00 SA

Last night, our water heater busted. Our options were so limited and we called Beacon thinking the would do a great job. Not. The tech actually broke one of our pipes.

The only reason they are getting two stars is because they refunded my money when I proved the fault was on them.

Amy F.

05/10/2021 12:00:00 SA

Feeling guilty about water running continuously out of the tub faucet, I called around and Beacon was the only company available to come out within a few hours. Everyone else quoted 2-5 days out. The plumbers were kind, courteous, and efficient (only took them 35 minutes start to finish between turning off the main water line, replacing the cartridge, testing it and writing up the paperwork) but I won't be calling them again due to the outrageous cost for a simple repair. They charged a $70 Travel fee, on top of quoting a RIDICULOUS price to replace the cartridge (which I had debated doing myself and should have done so, in hindsight.)
I take full responsibility for saying Okay to the base price of $445 (then add tax and travel time and OH MY was it even more!) But I felt awkward saying No (my issue) AND didn't want to pay the travel fee in exchange for nothing.
Live and learn.

Hua X.

03/11/2021 12:00:00 SA

I wish I read all the yelp reviews before I called them!!!

Pros: My shower cartridge was broken. The water was running/can't be turned off. It is my first time facing this issue so I search Google for shower fix service. Beacon Plumbing appeared on top of the results. (I guess they must paid a decent amount to Google in order to rank higher). Then I called Beacon and was told the plumber will arrive in 30 mins (which he did arrive maybe after 15 mins and get the job done in a little more than 30 mins). I definitely give credit to Beacon for fixing my issue as promised/quickly. Actually, I appreciate that.

Cons: I was charged $75 (show-up fee) + $471 (labor + material cost) + Tax = $600. However, I was never told on the phone that there was a $75 fee for just show-up, regardless of whether you decide to use their service or not. Even if you decide to go with them, they still charge $75. The material costs less than $45 on Amazon. So their labor price is roughly $430 per 30 mins.

I have to admit that it is my first time having an in home plumbing service. I don't have all the experience and information to judge. Maybe the cost is reasonable given the urgency of the work. I do think $430 labor for 30 mins is really high though. (Think about what is the hourly rate for a lawyer or a doctor? It can't be $860!)

My take is: if your situation is really urgent, call them, they will appear quickly and get thing fixed (based on my experience). Probably you will need to pay a lot for the quick service. Better to check with them about the estimated cost on the phone.

Madeline G.

11/12/2021 12:00:00 SA

BILL OUT OF LINEI was told by the sprinkler system person that the outside pipe and faucet had to be moved inside the garage, rather than outside. It needed to be changed from a pvc pipe to a copper pipe. Also, I needed a spigot so that the sprinker system that started in the crawlspace also could be cleared out at the end of the summer. Two men arrived, quoted a price of $2500 and I didn't know up from down and assumed that was a reasonable price. I have no reason to complain about the quality of work. However, it took 3.5 hours to get this work done. It's not brain surgery folks. That comes to $357. per person per hour! Yes, they brought some copper pipe and spigots. But honestly, I regret hiring them. Mark's answer when I called to complain:
It looks like the price was quoted before any work was done and the pricing all matches up. It's right out of our book. In other words, this is the same price we'd charge anyone else for the same services.
We're not the cheapest outfit in town, then again we have availability and response time that's almost unheard of, our trucks are fully stocked, our guys are some of the best in the industry, and we do great work.
I'm sorry this probably isn't the response you were hoping for. We really do our best to mitigate any price concerns by purposefully reviewing things with our customers to make sure there's no questions or concerns before we begin the work. We don't want people to have sticker shock, that's obviously not our goal. Well, I am still having sticker shock for 3.5 hours of work. Yes, I saw the bill in advance but with that high price I assumed this was major work. My advice, if it's not an emergency, get other quotes.

James G.

4/29/2020

Called earlier today to their dispatch line to have someone come out to my house to check a bubbling pipe. After talking to the tech on the phone, I told him I could be at the house in 30 minutes and he came more than an hour later.

He had no personal protective gear or coverings for his shoes. (His name was Kyle)

He ran my shower for 3 minutes, asked me about where it was coming from and proceeded to tell me he would have to pull the toilet and inspect the main line. $474.15 was the quote to run a video scope before even FIXING the problem I called them about.

After this, I called Beacon's general service line and spoke with a receptionist. She was nice in asking what she could help with and she patched me over to the Service Department (a voicemail of a man named Kasen). When I left a voicemail, I explained I would send an email so I could get a call back. After sending a brief email and starting this YELP review - Kasen called and contacted me. This is where I received some true clarity on their process.

I spoke to Kasen on the phone. I first proceeded to explain the experience with the plumber at my house-
-he agreeded to come to my house in 30 minutes and showed up over an hour later
-he had no personal protection equipment on his visit (masks, gloves, or shoe coverings)
-he asked me over the course of 2 to 3 minutes about where the bubbling was coming from in the bathroom and ran the shower for 2 to 3 minutes to check for bubbling
-he then explained to me that he would probably have to go up on my roof and check the main line vent with a camera and pull my toilet off to find where it was coming from (main line inspection)

-after he spent roughly 6 minutes in my house, he came back with a bid for $474.15 to only DIAGNOSE the problem

When Kasen heard about this experience, he VALIDATED that the plumber had assessed it right and did not have to perform any other inspection or communication on the quote. He then proceeded to tell me that there may be a coupon online for a 'main line inspection' for $99 available on their website.

Given how people are investing during these times; this is a strong example of a bait and switch. I paid a $82.88 service see for 0 service being performed.

Brad W.

04/03/2020 12:00:00 SA

Last night, the central heating furnace motor died. I called 7am this morning, tech was out at 9am, installation of new system started at 11am and done by 5pm.

Can't get much more efficient than that for a new furnace. Moreover, Shawn and his helper were polite, professional and thorough. Great job!

Great to have heat back in the house again.

Thank you!

Christian V.

1/22/2021

Overpriced. The guy charged me $1,000+ and didn't even clean my drain pipes. His snake lines weren't long enough. This dude was on call and looked really tired. Don't use this company. They're overpriced. Use Perez Plumbing, They're reasonable and get the job done at least. Let's see if the owner want to resolve this or not

U E.

10/16/2021

Came in, did a very poor assessment of the issue and the offered solution was very invasive and the price was at least 5k more expensive than the second worst price and about 8k more than the best offer with the least invasive option to fix the water pipe issue. I do not recommend using this service. Charged me 75$+ tax for wasting my time.

Ian M.

10/26/2020

Giving them two stars because I've had good a experience with them in the past and they are responsive/will come out the same day. I think your satisfaction will vary however depending on which tech they send out.

Had a guy with Beacon come by who was incredibly rude and wasted our time and money. He had already been out for a consultation/estimate with a co-worker. When he came out to do the job (or so we thought) he looked around momentarily, didn't communicate, didn't respond to a direct question I asked him (while looking me straight in the eye), and then left saying he could come back three days later. Also, in case it's of concern to you, he wore his mask down on his chin.

Would not recommend.

Megan H.

1/29/2021

Great PPE, quick, and efficient. We had a leak and were unsure of where it was coming from in the crawlspace underneath the Kitchen. We had another plumber come a month before and they claimed it was the dishwasher. We called Beacon and had them come out to give a second opinion. They found it was the pipe leading to the sink and fixed it the same day. Fast, efficient, and knowledgeable.

Joyy L.

12/24/2020

PRICE GOUGING ELDERLY PATRONS
My elderly parents contacted Beacon Plumbing for an electrical job and were swayed by the smooth-talking technician into contracting for several additional items. Not knowing the going rate for certain repairs, and being told these were standard by the book rates, they signed an invoice and paid a 50% deposit. No copy of the invoice was given to them, despite it being on carbon copy.

When we asked to see the invoice, it was several days before the technician finally texted a copy to them.

That's when we saw the rates - $205 PER battery-operated smoke detector = $820 to install 4 detectors, where the cost of the goods is $30 each...leaving $700 for labor?? $217 for EACH GFI?? $200 for EACH ungrounded 2-prong outlet???

They called to cancel the job, and were given the biggest run-around and numerous false promises - the office will call you tomorrow...only Mark is authorized to make a refund, he'll give you a call day after day. When we finally got a hold of the very glib Mark after placing numerous calls, he verbally agreed to a refund and said he would have to call back to get the credit card info in 1-2 days...and to no one's surprise, he still hasn't and we are still waiting.

If our experience and 800+ yelp reviewers' horrible experiences with Beacon Plumbing aren't enough to scare someone away, I don't know what is.

Yuliana S.

12/14/2020

Predatory pricing, way too expensive, charge me almost $400.00 for 10 minutes working on reinstall thermostat.

Jeffrey P.

5/14/2020

I hate to leave this review as I was happy to finally get to work with Beacon after all the catchy commercials I have seen over the years.

I called asking about a tankless water heater and a whole home water filtration system thinking I would either be able to get some rough estimates over the phone or they would come out to give me estimates. I understand the need for $75 service fees to prevent them from driving all over the place on bogus calls. But in this case sometimes a business has to make an effort to make a sale. This wasn't a service call, I'm inquiring about purchasing entirely new systems. I do not have an expectation that they give an exact price over the phone but I also don't think they should charge me $75 to come out and give me a price. If you can't give me a rough price over the phone I don't see why I would spend $75 for you to come and tell me something is too expensive for me to do.

I asked the operator if she could give me a rough price that I wouldn't hold them to because I don't have any idea. Would it be $1000, $5000, $10,0000, or $25,000? Just some general ballpark idea so I can make the decision if it's worth the risk to spend the $75 to get the exact price.

It's unfortunate for me that Beacon has so much business they can operate this way but good for them.

I'm giving 2 stars because they answered the phone, gave me information quickly, and didn't hell or scream and me.

I wonder if Bobby Wagner can help me out?

Sarah H.

10/20/2021

We came back from a week-long vacation only to discover our septic tank pump had burnt out while we were gone. It was Sunday afternoon and we needed it fixed ASAP in order to be able to use our toilets or any water in the house. Beacon Plumbing came out right away and got us sorted out. Giato went above and beyond to communicate with us every step of the way and even though it wasn't an issue we were happy to have to deal with, Beacon and Giato at least made it less of a nightmare by getting it taken of care of quickly and correctly. They were polite, prompt and got the job done!

M R.

10/07/2021 12:00:00 SA

Trust all of the negative reviews. Made appointment for maintenance on my furnace. Set time between 1-4 on a Thursday. They didnt show, didnt call. After 4 pm I called to ask why no one showed up. All I got were excuses and lies, but no responsibility taken. The staff is unprofessional, disjointed and unreliable. After all the b.s. they tried to feed me, they actually asked if I wanted to reschedule. Why in the world would I trust a business to work on my furnace when they cant even reliably coordinate a site visit. Please avoid this place at all cost.

Irene H.

2/21/2020

I did something stupid and threw my left over salad in my garbage disposal. My disposal was old so it didn't grind all the salad in there. I called Beacon Plumbing and got same day appointment. Jesus and Ruben came and replaced my disposal in 30 minutes. Super happy!
-Irene

Ray A.

12/30/2019

Here's the short/long of it. By chance we were putting things away for Christmas and noticed that things that were stored by our H2O heater were a little wet. Come to find our H2O heater appeared to be leaking at the base. Our first call went out to Beacon because to be honest we were a little freaking. So I talk to someone and they inform me that there's a $75.00 fee for someone to come out and evaluate and that they could have someone come out today. Well, while they are here can they look at our garbage disposal too? Sure! And should we move forward they carry everything we will need and they can take care of it all ricky-tick. So big plus, same day service! So we set up a time between 1300-1600 hrs, and we get a call back that they be there by 1100 hrs! Another big plus, they're early!
So he shows up, evaluates both the H2O heater and garbage disposal and as expected they need to be replaced so we give the go on the work and he just so happens to have both a H2O heater and garbage disposal in his rig.....WHAT! Then in a couple of hours it's all done and he's out the door.
Now, yes it was a little expensive and had we shopped around we might've found a better deal, but the fact is we found a problem that couldn't wait and the efficiency, quality and professionalism was worth it. They answered the call and from the time of finding the problem and fixing everything was all within the span of 5 hours.
Can't tell you the frustration with other issue's we've had in the past where either no one answered, we had to wait for a call back, appointments scheduled days (if not weeks) later, in some cases having to reschedule on their part, or one appointment for evaluation then have to schedule a second appointment for actual repair.....it can be exhausting!

With Beacon, this has got be by far the smoothest home issue we've ever dealt with! They definitely made it easy. Nice to know we have a Go To for future plumbing issues/emergencies.

Tim M.

01/05/2021 12:00:00 SA

I needed to jump on here to try and counteract some of these bad reviews! I tried to DIY install some new smart light switches, and it quickly became more complicated than I could handle...especially once I started to smell a burning smell coming from my light fixtures! So I immediately panicked, shut off all the power to my house, and searched for an emergency electrician. I couldn't be happier that I found Beacon! Steven came out within two hours of my call, which I was so thankful for because the power to the whole house was shut off. Once he got here, he realized that there was some very strange wiring issues inside our house which was causing things to burn and even our smoke detectors started smoking, and unfortunately it was going to take some reinforcements. We had to keep the power shut off all night, which was OK because I was too scared to turn it on anyways. The next morning, Steven and Frank arrived right when they said they would, and they got to work. They investigated the problems, and were able to diagnose some wonky wiring and get us fixed up, and then they were able to properly install all three of our smart switches, and get everything back together. They spend nearly half a day at our house, and they didn't mind me watching over every single thing they did because I was pretty scared about the smoke that happened the previous day, and I wanted to learn as much as I could and also make sure everything looked right. I was pretty scared to get the bill, expecting thousands because this was an emergency call and they spend hours at our place. But Frank put it under 1300 and I couldn't be happier. I found that price to be very fair considering all the hours they spent, the immediate service they provided, and the peace of mind they gave us by ensuring that we were safe. They also gave us an estimate to replace our circuit panel since it's about 30 years old, but did not pressure me to immediately sign up to do this and let me think about it since it's quite an expense.

All in all, I couldn't have asked for better service. Steven and Frank explained everything they were doing for me, gave me advice about future installs, set up our fire alarms to be completely ready for install since we needed to replace them (and I just did it and it went fine). So I am extremely grateful for the friendly and informative, and most importantly thorough and immediate, service I received from Beacon. I know they have some critical reviews, but I can only speak to my experience and we are so happy that they came out so quickly and saved us!

Steve D.

2/22/2020

We had a busted up garbage disposal (gross), called Beacon Plumbing and Jake came by the same morning!

Jake walked me through the process, explained what was going on and exactly what he was going to do, provided the estimate, and once I signed, got straight to work. His truck was like a portable Home Depot, which means he had everything he needed to complete the job, including a brand new disposal. That helped keep the job short.

After the job was complete, he also gave me some pro tips about 'scouring' the pipes (a process I had never heard of), so it was like getting a bonus education, lol.

Job #219533

Krystin T.

12/02/2019 12:00:00 SA

I can't in good conscience give them a good review, unfortunately. In the early winter of 2019, our water heater went out (it's fun when you have no hot water during a snow storm). No one could make it to our house due to the snow, but my husband saw a Beacon truck nearby and realized they were out and about. He called them and made an appointment for them to check things out, for which they charged us over $100. To do a look and a quote. AND THEN they told us that the problem was something requiring an entirely new water heater and we could do that for something like $2000.

...the problem was the pilot light and we eventually got a replacement part and had another plumber fix it for, you guessed it, nowhere near $2000.

Laura M.

11/22/2020

These were our go to guys for many years. Shocking change from the past excellent service and reasonable pricing.

Had a $50 off any work coupon from their website, mentioned coupon when scheduling, she said no problem, just show it to the technician. Technician came out, didn't fix the problem, tried to upsell me on an overpriced service and when I said I'd think about it, proceeded to charge me and wouldn't honor the coupon. Gave me a quote for $150 (for coming out and trying a rubber washer that didn't fix the leaking) but when i asked for the coupon to be applied he said he'd have to add in other charges (that cost more than the coupon) to apply it. I said no way are you adding charges just because i have a coupon. Guy argued with me, called his manager who I could hear over the phone tell him not to give me the discount.
Fraudulent advertising. Overpriced. Terrible customer service.

Erik W.

02/11/2020 12:00:00 SA

Found out today that the jackholes who flipped my house before I bought it neglected to glue a wastewater drain fitting under the addition they had built, resulting in raw sewage in my crawlspace.
BRENT and JOSH were on time as promised, explained to me what had happened, and had me back to flushing with peace of mind in no time at all.
When I am in uncomfortable situation, I crack dad jokes. These guys were very professional, yet cognizant enough about establishing good rapport with their customers that they offered a casual humorous side that I very much appreciated.
They made me feel like I had a couple of friends who happen to be plumbing experts swing by my house to help me out.
Thanks again!

Jules A.

12/06/2020 12:00:00 SA

Sunday quote: $640+ per hour?! Beware predatory pricing!

We called and told them we needed two hose bibs replaced, and one was stuck, so they would probably need to cut the pipe and replace the fitting on that one. They said they would have to come out and look before they could give us a quote, and that would cost $100 + tax. We agreed to that.

There used to be a rat problem, which is resolved, but there are still some rat feces under the house, which I told them about when they arrived. They never even looked in the crawlspace, and quoted us $1750 (!) to replace the hose bibs. Since they didn't even look, I'm not sure why they couldn't have quoted us over the phone. I paid them their fee for coming out, and asked them to leave.

Then I went to Home Depot, bought two new hose bibs for $33.71 each, plus about $80.00 for some copper fittings, some new copper pipe, a pipe cutting tool, lead-free solder, flux, pipe brushes, some teflon tape, and a propane torch. Not being a professional plumber, it took me about two and a half hours to complete the job. That works out to $640 per hour. Of course, if I was a professional plumber, I wouldn't need to buy tools, and probably would have finished faster.

Tim C.

01/09/2021 12:00:00 SA

I was out of town so I could not attend to a kitchen faucet and drain leakage issue. Beacon came to do the job. The work was done correctly. However, I do have some complaints. First, the price to replace a 1-1/2 PVC tailpiece, p-trap and brass basket was over $630. That's nuts. Second, the plumber suspected that the waste arm may be leaking, which turned out to be a faulty conclusion, but he still wanted $1500 to tear into it. Fortunately, I got there over there and found that the wall-mounted kitchen faucet was leaking, and I replaced that for about $120. So they are expensive, may not solve the issue you have, but they do good quality work. Good luck! After reading some of the sewer repair reviews, I got off easy.

Jason C.

12/25/2020

Not sure if this is the main office, but Nate and Jimmy came out same day to service my plumbing issue. They were so professional and really know what they're doing. I was impressed that they showed up so quickly and were courteous and handled the issue so fast. 24/7 service is outstanding. Customer support was great too. Thank you gentlemen.

Andrew S.

9/17/2021

Worst repair and experience of my life fixed all they said needed to be done for about 500 bucks myself after spending 500 bucks to them to be told i needed to dish another 1600 out or 10k for a full redo which i don't need rn and it's truly the worst type of company just trying to scrum money specially being military i just felt like it was the most rushed service also the repair was done wrong(told my plumber friend who took look today) so that 500 was wasted and will be taken to claims

Cory B.

2/27/2020

Fast, Helpful and Easy to work with! Beacon had a plumber out to the house in less than an hour. Josh was really nice and explained all the options.

We've used Beacon a few times before and I'm always pleased with their service!

Rusty F.

11/10/2020 12:00:00 SA

I recently noticed a leak coming from my family room ceiling; I knew enough to know that above was the shower stall... I called Beacon. Later that evening Jesus showed up, he looked it over and told me he'd need to cut into the ceiling to locate the cause of the leak. I took him upstairs, showed him the shower stall, and advised it was coming from that shower... there was even an opening from a previous issue that he could look at, but insisted he'd need to cut into the ceiling and (mind you they don't repair ceiling) so I said NO, how much for this waste of time? 80 some dollars later I still have a leak coming from my upstairs bathroom! Anyone know of a reasonable and fair plumber?

Nikolay M.

12/31/2019

Furnace broken, called Bacon. Master came said they need to change the main board and someone will call to arrange the repair and took 75 dollars. No one called. Tried to reach them, but no one knows, no one calls back. It is cold outside ;) So paid 75 dollars for nothing.
Worst experience I have ever had

Elaine B.

2/18/2020

We've been having plumbing problems for months, trying to avoid calling a plumber, but am I glad I did today.
First of all, Ian and Josh were as personable as one can ask for. They are professional, knowledgeable and thorough. I won't have to call them back in a month when things go wonky, like I've had to do before.
If you are a woman and you are afraid to call professionals like Beacon, because you just know you are gonna get nailed for extra things that you know nothing about, you have no worries with Beacon.
Every other plumbing company guarantees their work for 90 days, while Beacon guarantees their work for an entire year.
They service many areas of Seattle, including out here at Dash Point, where we are. And they came within an hour of our call.
I'll be calling them again.

Ford W.

1/15/2021

I called them because my water heater stopped working. I suspected an issue with the pilot light. The plumber who arrived did no trouble shooting to determine the issue and insisted on replacing the unit. I was quoted an exorbitant price and when I asked for a breakdown on the cost of the parts, I was advised that wasn't available. I wound up buying the water heater myself at Lowe's and had a competitor install, all for half what Beacon quoted

Dan J.

01/11/2021 12:00:00 SA

1/11/21 Update:

I spoke with Mark on the 5th. Described what happened. He said he would investigate and get right back to me. Crickets.

Our Hydronic system wasn't working and so we called Beacon Plumping to assess the situation and recommend a repair. They sent out a two person team on 11/9/20. The only comments and recommendation they made after assessing our system:

1.The contractor that installed the new radiators didn't know what they were doing.
2. You need to buy a new pump for $980 in order to push more water through the system.
3. If that doesn't solve the problem you'll need to tear out the walls around each radiator.

This assessment cost $323.00

What they failed to do, was bleed the air out of the system, and adjust the temperature/pressure in the furnace. Both of which my brother-in-law and I did, and the system began working, and has continued to work perfectly for over thirty days.

I felt the team didn't know what they were doing and were just trying to generate revenue. They called twice to say they were close to the new pump supplier in Olympia and that they could get one and start immediately, after I already said we'd pass on the recommendations.

Business owner information
Photo of Mark J.
Mark J.

Business Manager

1/4/2021

Dan,
I do not show such a call in our call logs for a Hydronic heating system on this day. Please contact our customer service Dept so we can better respond to your remarks.

Since the recommendations are not written the way you described to our format and service forms this is a highly irregular.

MJ

David R.

10/31/2020

We have used Beacon in the past and have been pleased with service. Not this time. We had a leak. We paid $560 to the plumber (David) who said it was the shower. We arranged for a shower company to come out. We took no showers. Leak continued. Water restoration company, who were great (24/7- Adam ) set up fans etc. and found the leak.
Recalled Beacon to repair it. We were told it would cost another $750. WOW!! There was no offer to credit us for any of the previous unsuccessful resolution of the problem. That is not fair. We are retired on fixed income and elderly.
There are many plumbing companies available. We will pay another company rather than give Beacon another nickel.
No concern for the customer or customer service!! How about standing behind their work. Be careful with these folks or go elsewhere.

Pete S.

3/23/2020

Jake (job# 221246) did an awesome job fixing our leak under our sink and replacing our garbage disposal. He also found a leak with our insinkerator and fixed that as well. Jake also told us how to avoid future plugs and what-not. Great customer service. Great experience overall. Good luck with your new puppy Jake!!

Matt H.

11/03/2020 12:00:00 SA

Small leak found in some CPVC. Called Beacon and they came out to fix it. Took them 10 minutes to do the actual work. $850 later I'm wondering why I didn't call a different company. Pricing is absolutely absurd. Won't ever use them again unfortunately. Too many other options out there to get ripped off.

Will P.

1/31/2020

Beacon helped solve our water flow problems. Ned Evans, the rock star plumber they sent over, was super professional and friendly. He was able to solve our water flow issue and went above and beyond making sure that all of our faucets had adequate flow after the initial fix. Ned came out again to upgrade our water heater to tankless - he showed the same professionalism and was super speedy.

I'll super satisfied with Beacon and recommend them to everyone!

Justin S.

11/08/2019 12:00:00 SA

DO NOT USE THIS COMPANY! I REPEAT...DO NOT USE THIS COMPANY!!!!

We had Beacon Plumbing come out to fix a damaged water piper that was under our home. The technician who arrived on site seemed to be nice a had good intentions in mind. However after seeing how the situation played out, this was a situation where the technician and company were trying to gouge/ take advantage of us.

We were quoted 2,300 to fix the issue which i thought was fairly high at the time but was in a situation where i had to fix the issue immediately as to not damage the foundation of the home. As this was my first real issue as a home owner, my brain was not thinking properly during the time the technician was on site.

After 5 hours the technician did the following below:
- Dig up 3ft hole outside of house to expose water service - completed
- Cut out failed section of pipe - completed
- PRV Valve installed - completed
- Make up to 5 ft repair from outside to inside crawl space - NOT COMPLETED. Due to technician stating that proper connection could not be made to the existing pipe and recommended to re-pipe for $11,300. (My wife and i actually considered this). No repair was completed! Keep in mind this was brought to our attention at 9:00 PM at night while the technician is literally working outside of the bedroom of our sleeping son.

The technician was planning to come out the following morning to start working on the re pipe from the meter to the home. However, my wife and i determined that this cannot be the practical approach and felt in our stomach like we were being taken advantage of. The following morning we called dispatch to cancel the service.

The technician called me asking for payment and i stated that i would pay for what had been completed but will not pay full price when the repair was not made and we were left without water. So i contacted Beacon Plumbing Customer Service line to inform them of this so that we could work through the issue and come to an agreement on payment.
After talking with Customer service, i asked to be sent an itemized receipt in which they stared they are not a time and materials company and couldn't provide this other than the invoice written up by the technician. Meanwhile we had contacted another plumber who completed everything for 600 dollars.

While the plumber who was properly fixing our issue, Beacon plumbing technician showed up to our house and essentially demanded payment for full services. In which we mistakenly provide a check as my wife and i felt handcuffed and put in a very uncomfortable situation.

I contacted Customer service stating that we need to work through this issue and i have no problem paying for services that were provided but will not pay full price when repair was not made and we were left without water for the night. Customer service is starting that when they spoke with the technician, everything had been completed according to the invoice, which is a lie.

For a a grand total of 3,200. This equates to $640/ hour. Again the guy, dug a hole cut out some pipe and installed a PRV.

Patrick M.

10/10/2021 12:00:00 SA

Had outdoor faucet that I tried to replace that went into brick wall. After snapping off stem I cut open dry wall in basement and removed mortar around stem and realized I needed a pro. Beacon did get two techs out that afternoon and gave me a quote of over 800 bucks to fix. My water was off and told them to go ahead. They were pleasant and did fix the problem in two hours. Bill ended up at 1179.00. They did fix it but that's alot of money for two hours work. Next time I'll spend more time trying to fix it myself and call a different plumber if I need one.

Dave C.

06/07/2020 12:00:00 SA

Mike and James did and incredible
Job and I would use again, in fact I will when we replace our old lines.

Marina C.

4/29/2022

This was the worst experience, the worst customer service and the most overpriced service we have ever dealt with. Travis came to our house, replaced a hose bib without approval and the thing had no pressure and eventually broke. I asked for him to fix it, they told me they'd have to charge me again if they came back, but they first said they guarantee their work. I was asked by Mark, their manager, to take down my initial review and that he will help me, it has been over a week and he has not contacted me nor emailed me back. This company is made up of crooks from their overpriced inexperienced plumber all the way to management. I'm disgusted by their service and wish I never did business with this company in the first place. $2000+ and generous tips so they can take you for a ride. Im owed a refund because they are no longer welcome on my property. Please save yourself the headache and look around. This company is the worst by far.

Jacob U.

8/19/2021

I had a sewer issue that I requested emergency service for and Beacon was able to come out within a few hours of the request. When they arrived they did some scoping of the sewer line and determined the sewer pipe would need to be dug up to investigate further. Before digging the tech presented an absolutely absurd estimate that I ultimately agreed to because I was not footing the bill, the home builder was. In the end the issue was a missing $1 part, and the total job took under 2 hours. Total cost for Beacon services was $3,000 for what ended up being a pure labor job. This pricing is absurd, predatory and hopefully people avoid this company in the future, I know I'll never call them again.

Loris Y.

1/26/2020

Updated:
Had a phone call with Mark J, they used a lot of sarcasm. They also mentioned I attacked them four times. Probably because I'm not a native speaker? Anyways they just hanged up the phone at the end. Now I'm waiting for the investigation result.

Edited:
I hired two companies last Saturday and Beacon was the second to come. Unfortunately neither of them fixed my furnace issue. The issue was fixed on Sunday by the third company who came to my house and they didn't charge any fee.

Original:
My furnace stopped working, I called them and they said they charge a fee for $75 for come and diagnose. After they came, they said $75 was trip fee and diagnosing cost $389. Fine. I paid the $389 + tax and
What they said was we needed to replace the furnace for $6800 + tax. Today someone came out and fixed my furnace with no charge.
I feel I should get a refund of the diagnosing fee because they just didn't get it right

Mark H.

10/18/2021

Beacon came out and looked at my furnace issue, diagnosed to a bad induction motor. $500 for troubleshooting, to be rolled into cost of repair. I was initially told it would take 5 days before it could be replaced however they found a motor close by and came back 3 days early. The job was completed in a very timely manner (3-40 minutes). Everything went well, however upon further research after the fix (admittedly I signed their paperwork with estimate of cost) $2300 for basically 30 mins of initial troubleshooting and 30 mins to fix a $200 motor seems rather exorbitant to me. This could be why homeowners often try to fix issues themselves. I know I will from here on out, if this is what it costs to use this company.

Richard M.

12/30/2019

Needed to replace an old kitchen faucet with a new one. Robert and James were up to the task and the sink is back in service. Will be sure to call Beacon Plumbing for any future work.

Joan O.

12/13/2019

we woke up to an inch of standing water in half of our basement due to a hot water heater leak. unfortunately the area affected was storage of cardboard boxes, furniture, clothing, suitcases and worst of all some old photos. When i realized the extent of the damage i was a complete wreck.

Brent C and Sam from Beacon arrived within a couple hours and quickly assessed the situation and recommended we call a water extraction company (i was too overwhelmed getting things out of the standing water and drying them to consider this).

they got right to work, worked fast and were upbeat, pleasant, mindful of our traumatized cats (one of whom leaped onto a storage rack to get out of water then just started shrieking because he didn't know how to get down) and quickly removed the old and installed a new heater.

they even entertained our nervous kitties briefly with a laser pointer between trips in and out to the truck!

finally, Brent found an old installation issue with the previous heater that could have resulted in a carbon monoxide leak which he quickly repaired.

Exactly what I needed on this awful day of hoping to salvage old photos of my family - two extremely competent and extremely kind people to help restore order.

thank you Beacon. we will be your customers forever!

David G.

08/12/2021 12:00:00 SA

Now we know why they have to spend so much on advertising AND have a 2.5 rating - their service sucks. Contacted them with exactly ONE question, which was whether or not they do work in regards to whole house water filters. Received some automated response which clearly indicated they don't even bother to read.

Eva B.

03/02/2021 12:00:00 SA

I wrote a poor review on Feb 25, 2021. The problem that I wrote about has been settled. I wanted to update my review to acknowledge that Beacon Plumbing has refunded the cost of the appliance repair. The plumbing service was not the problem. The plumber fixed the problem we originally called about at the time of service.

Jenny B.

11/02/2020 12:00:00 SA

My parent's furnace went out and obviously it's getting cold. I had called several other companies and they were all booked out until mid November due to COVID. When I called Beacon Plumbing, they told me someone would be there TODAY. I was in shock! Brom was our technician and did a great job communicating with us and gave us options. He followed up quickly and took care of my parents in making sure that my parents stayed warm while we waited for parts to arrive. Thank you Brom!

Matt K.

8/28/2019

*AVOID at all costs!!*

I hired Beacon to snake my 6th floor condo and they did not snake all the way down to the main line, simply pushing the blockage to another unit, which nearly flooded. The only reason it did not flood is the owner happened to return home as the water reaching the top of the sink.

When I contacted Beacon (after our Condo Mgmt team hired another plumber to fix the emergency properly), their customer service refused to share the additional cost incurred by reducing the bill for their poor work.

Other reasons to avoid Beacon:

1. $75 fee to come out - charged ON TOP of the work
2. Flat Fees for everything - if your job is small/easy, you are better off paying by the hour
3. Upselling - beware of their suggestions for additional work at high rates
4. They don't care about your experience - they could have avoided this review with a simple gesture and acknowledgement of the error

Simply said, the business model here is get there quick and take advantage of you. You can do better - pick literally anyone else.

Andrew S.

10/06/2019 12:00:00 SA

I've done business with them twice this year, and each time I've been impressed with their techs. When I explained the problem with our furnace and water heater they first tried to troubleshoot over the phone to save me a visit, and they were able to make a same day visit. Their technicians are just he best.

I know there's a stigma about mass marketed companies but these guys are fantastic. The reach of a large company with the touch and personal care of a mom and pop.

Customer for life.

Edward N.

10/09/2020 12:00:00 SA

Beacon has been my go to for Plumbing and Electric. As you know, when you're a home owner there is always something. I had a ventilation fan in my laundry area that stopped working. I called thinking I needed a new fan. The guy came out and looked at it and found that the problem was a lose screw and I didn't need a new fan. So I ended up saving money on a new fan. Thank you Beacon

Chris M.

8/22/2019

Well that was unfortunate. Turns out Beacon won't fix a problem with the hot water install because we didn't catch it in time. Of course we had no idea they didn't pipe the hot water heater to code, it was only until the home inspector came in and said we had a problem that we knew. Beacon's response was it was like for like and we should have known it wasn't to code.

I thought that's why we hired them, so I didn't have to look up the plumbing codes. it costs us an extra $370 to fix.

Coffeenica L.

10/04/2020 12:00:00 SA

Spent $464 dollars to fix a dishwasher airgap. Started to leak 3 weeks later. Called the company, lady picked up rudely said there's no guarantee of their work, and there's a $100 charge for them to take a look at it again. Wow. Be prepared to spend a ton of money on this company.

Happy W.

4/15/2020

We called for boiler service and Got same day appointment. Josh and Ian came to my house and diagnosed the problem. I was told on the phone the estimate would be $75 unless I hire them for the service, then I would be refunded the fee and only pay for the repairs and installation.

Josh and Ian we super knowledgeable and serviced the problem expertly. My only reason for the 3 star is while I was not charged the $75 call fee, I was charged a diagnostic fee of over $200.

Kelly F.

8/19/2021

Had previous company out 2 months ago. Problem is back. Called Beacon and Will and Tom showed up that day. They called before arriving and talked through options with me, took the time to answer all questions. Gave me pricing before starting project.

Jonas D.

11/29/2020

Do not use unless there is no other option and you are in dire straights. They will show up very fast, and complete the work very fast, and will charge you through the roof. Just scroll through the reviews (which I didn't do beforehand) and you'll see how common it is to be charged 500$ plus for less than an hours work and no parts. This service should be used for emergencies only, I assume the insane pricing is for the speed. Look around your local area for a plumber who can do a simple job and save a ton of money. Stop freakin, consider your options, take a breath, and you can probably save several hundred dollars.

Taylor B.

10/10/2020 12:00:00 SA

I couldn't of had a better experience. We had a short in our fridge, and we called Beacon. They had an electrician to our house in LESS than an hour. Not only that, our electrician Frank Anderson took the time to exhaust all possibilities before finding that the issue was in our crawl space (amazed he found the issue). Despite the rain and storm, he crawled under there and fixed the problem, while somehow remaining incredibly nice and professional. Couldn't be happier. Thanks!

Jered B.

10/02/2020 12:00:00 SA

My salon had a clogged drain that was effecting all of the other drains in the entire space. We were in a pinch when we called Beacon and Jake came out and helped us very last minute. He was able to solve our problem (years of hair slowly building in the pipes) for us and give us really good advice for how to prevent the issue in the future. We are SO grateful for Jake saving the day!!! Great experience with a great company. Job number 233198

Chester B.

7/31/2019

I called Beacon to get a bid / quote on a sewer re-lining. I explained this to customer service rep on the phone that if they come out for a site visit there are other marks on the ground, and I would like another quote on this job. They said they do not SHOP QUOTES. I explained I just needed a quote for a job. She then implied the cost would increase b/c I am SHOPPING A QUOTE, which is also confusing and problematic however maybe I misread the situation.

Based on this interaction if you do call them, tell them very little about your intent. Just have them make the service call to get the quote.

I had another quote done that seemed extremely high at almost $275 / LF of 6 and 4 re-lining. At 90 LF of pipe that is quite a bill so I wanted another opinion which I feel is responsible and typical for anything.

Beacon Plumbing said they don't compete and I suppose aren't concerned to serve an informed customer. I was confused and tried to get a bit more perspective and they then cut me off and aggressively asked for my phone number. I felt a bit unheard and did not feel comfortable with that kind of service in my home.

Apparently they like to do the Freakin themselves when they compete.

Nancy S.

3/28/2019

My experience with Beacon tells me they use bait and switch tactics, and with the nicest approach overcharge for services.
I needed a kitchen faucet for an outdoor sink replaced as it cracked from freezing over the winter. I had just turned the water back on and had a guest arriving in two days, so I was pressed to have the job done asap. Upon hearing that I had a time crunch, the initial price of $450 for a faucet installation went up to $650, then went up another $100 for two couplings they were providing, as it was a special situation (though they gave me the initial price while standing right there at the sink so they knew the situation. The special part, I believe, was finding out that I didn't have the comfort of time in which to get a different plumber).

They were the nicest guys as they kept jacking up the price, and were quite competent as plumbers, but a job that took slightly over an hour ended up costing me over $800. Beacon charges by the project, not by the hour, and when I asked about one of the guys changing out a hose bib while the other guy replaced the faucet as the project didn't require two people, he told me that was another $280. I did have the comfort of being able to reject that and I ended up changing out the hose bib myself, which took 15 minutes, and I'm not even a plumber!

When I was at a plumbing supplier purchasing some parts for another project I told the salesperson my tale and told him it was Beacon. He rolled his eyes and said they were well known for that.

I will never call Beacon again and I suggest you don't either.

Zoe A.

9/22/2020

Absolute worst experience working with ANY COMPANY EVER. We hired them to put in a generator. They came out and put the box on some gravel and dug a big hole but didn't put anything in it and left. We expected them to be back same day. Two weeks later we called to see wtf. My mother told them at this time they'd need to pour a pad or the tank would sink in the mud. They came back out and poured a pad sand put a line for the gas in it but didn't attach anything and disapeered again for several weeks until called again. This time they came out and put a monsterously huge propane tank on it, still didn't connect anything and then disapeered. We realized it was too close to the garage and called them to see if it could be moved. Now there is a MASSIVE ditch in my yard for my five year old to break her ankle in and nothing is connected so you can see it rusting. They had someone come back out and use some copper piping they found in my garage to put some caution tape on and left again. Weeks later still with my yard all turn up and nothing connected they come out to move the tank. At first THEY LIED and told us Suburban Propane insisted the tank go there but Suburban Propane says no, they'd be happy to put it anywhere within regulation. So LIES. Then they send someone out to dig a new giant ditch across the yard which not only did they leave it uncovered without so much as a caution tape but THEY BROKE MY BRAND NEW $500 FIRE PIT. Which, did I mention they are charging $16,000 for this shit circus?!?!?! To make it when worse I call to complain and ask for some compensation for the brand new fire pit and the guy whose name was Mark something that started with F and he kept rambling on about everything from his mother to how he didn't like my unprofessional tone... I'm not the professional here assholes. I'm the one paying $16k for you to take a dump on my yard. He keeps repeating himself saying I'm not giving him the right information and I need to slow down so I did and I say ok. Fine. What DO you need from me? And he hung up. Worst technical service, worst prices, worst customer service I have EVER witnessed and I work in construction and was in customer service for a decade. This was EGREGIOUS from the first interaction and it's still not over. I am shocked and APPALLED at the service on literally every level and I can't even talk to customer service now, so fuck em. DONT GO TO BEACON PLUMBING!! YOU'RE BETTER OFF GIVING YOUR GOLDEN RETRIEVER A WRENCH AND HOPING IT WORKS OUT

Stephen B.

06/05/2021 12:00:00 SA

Yesterday I called and scheduled a drain cleanout for today (June 5). I've used their services before. In 2019 they cleared a drain and installed a Fernal where the root problem was on the other side of the house for half the cost of today's hydro jet cleanup. The price was over $1800. Checking for similar services on the web in Seattle, the price was at least twice and closer to three times that of others. There are other reviews on yelp with similar overpriced issues. DO NOT USE THIS COMPANY.

Summer H.

06/06/2021 12:00:00 SA

Please please please do not whatsoever do business with them. Even if it's an emergency, they will rip you off. We were charged 2k of work for them to come out, disassemble parts, and diagnose. They quoted us 10k to continue to do the work, we told them we would like to seek a second opinion and would get back to them. Instead of leaving things as is (disassembled) which we paid them to do, they went the extra effort to reassemble everything as a big F YOU. The next day, we had a second opinion from a reputable company that actually sold the products that we needed and were told that 1. Beacon Plumbing completely misdiagnosed the problem and 2. were baffled as to why they reassembled the parts when they had to disassemble them again to diagnose.

Kylie O.

07/12/2021 12:00:00 SA

Zachary came out to our house this evening. He was fast and reliable when we had desperately called for an emergency power outage. This was also past business hours. So right away it was a truly reliable company. He had wonderful communication, updating us with his arrival time as he drove to our home in Olympia from the greater Seattle area. He didn't try to sell us anything we didn't need and gave us resourceful advice. Zachary is an honest and respectful man. The people who had assisted us over the phone were all kind and helpful and resourceful. I can't say enough good things about this company. They have earned my recommendation. I will be sending many people here.

Xu W.

07/02/2021 12:00:00 SA

They charged me $576.92+483.72=1,060.64 to replace one fuse for my AC controller. Long story short, even though my AC controller says There's no power for me to run the system, the first electrician came and had Facetime with their HVAC guy and told me AC is broken because it has very loud noise when it started (for the $576.92 charge). So a HVAC guy needed to be come the next day to fix AC. The next day the HVAC guy came and found it's the fuse for the controller and replaced it (for the $483.72). Then it's fixed.
So I called their office and asked for partial refund for the first charge at least. Mark from Beacon pluming tried to draw a conclusion that it's my fault to request for an electrician first while an HVAC guy fixed the issue. I told him I didn't ask for an electrician. I didn't even know I had to choose between an electrician or HVAC guy until I tried to schedule an appointment when they asked me to choose.
When other people in my community asked about some services in group chat, I said try to avoid Beacon pluming. Then another family said they had bad experience with Beacon pluming too. And look at their average score here, (I wish I can give a 0 star) I think it's high probability you will be disappointed if you use their service.

I'm really glad that Mark replied so that people can see. Sorry I don't know how to reply to comment. So I update my review to respond:
you demanded a full refund for the first technician Not true even though I think full refund is appropriate. For the business I run, I do that.

and you did so under the threat of a bad review That's what I think the review result should be for this kind of service.

Beacon sent the technicians that you requested. That comes at a cost if they perform work. This is exactly what Mark tried to do when I called. He's like a judge or attorney aggressively asking me to answer YES/NO questions only. So if Beacon plumbing ask you, choose A or B, and you make a choice, then it's all your responsibility now even though the one did NOT perform the work correctly. The first time I was told AC was broken because of the loud noise while the fix was to replace a fuse.

In both cases, you stated in writing each job was completed to your satisfaction. LIE. Please show anything in writing showing my satisfaction. I was not even there because tenants live there. I was on the phone both time and I agreed to pay for the service. Am I not supposed to pay for the first guy even though he didn't fix it? He said this is the charge for him to go there. AC is broken which he couldn't fix.

The average review you state is incorrect. Please don't blame me for the 2.5 average score. Please contact Yelp. This time it really is NOT my fault.

Jodi C.

08/11/2020 12:00:00 SA

Jesus was fantastic, next day service and a creative solution to a poorly located gas valve for my new range. He solved the problem- Couldn't be happier!

Suzanne M.

09/08/2020 12:00:00 SA

Jake was wonderful! Masked, gloves, booties--I felt very comfortable. He was fast, efficient and kept my kitchen so clean---and even taught me how to prevent the problem in the future. Highly recommend. Job# 231363

Jessica D.

7/24/2019

I've reached out to this company. They are still claiming they did good work. Their own plumber showed us how there was no restriction in the line he snaked.

I had another company come out and they found the problem exactly where we asked Beacon to snake- where they refused to snake. There is NO backup where they snaked the line- something they know because they showed us there was no restriction.

Now they're saying we should have taken their follow up advice- that advice was to spend another $800 cleaning the line that was not restricted.

These people have NO CLUE what they're doing.

Casey A.

10/29/2020

Jeremey is great. Expensive though. $350 to diagnose the problem (broken circuit breaker). Another $350 to fix it.

Joyce H.

3/15/2019

Used Beacon Plumbing couple years ago on my furnace, price and service was excellent. This time, the price is totally INSANE and NOT reasonable. Called Beacon Plumbing to replace the valve cartilage on the shower handle. The job only take about 30 minutes. I was charged for $413.30 + $75 trip charge = $488.30. I'm SHOCK that I got charged for that $75 trip charge even though I decided to have them do the job. Not sure how the technician come up with the amount and the invoice DID NOT have any breakdowns. Definitely, my friends, families, personal business and business partners will not use Beacon Plumbing again.

FYI-Emailed Beacon Plumbing, no response

Update - Just sent Beacon Plumbing an email. Attached pic is the confirmation. Will see if anyone will respond. Thanks.

John A.

3/18/2021

Stay Away from Beacon Plumbing! This company is running a scam. They want your money just for showing up. Making zero effort to check out the problem. Don't waste your time and don't get scammed by this company!
Zero star.

Tim C.

01/02/2019 12:00:00 SA

Amateurs sent out to maximize charges Good plumbers should be embarrassed by beacon plum

Thank you for the response; I am happy to buy you coffee and provide details. This is not just an anonymous posting without merit.

Julia D.

1/20/2019

Why isn't there a 0 star option?

Do not use this company. They do poor installation and refuse to honor their warrantee. We spent $9,000 on a tankless hot water heater that is not working properly. 6 calls later, they've given us every excuse in the book why it's not their problem.

1. Call Puget Sound Energy
2. I don't know how to fix that type of machine
3. You must have a toilet running
4. We don't honor warranties when ownership has changed (it hasn't).
5. Non of our techs want to come out because they won't be paid
6. If we do come out we will charge out $350.
7. You'll have to call back tomorrow to speak to Casen the CS Lead. He will be too busy to call you.

I could provide further horrific detail but I'm too exhausted and I need to spend that time finding another plumber.

Our only option is to call a different plumber and have them fix it...

Karen J.

3/26/2019

Please do not use Beacon. I had a guy come out same-day, to come give me an estimate to fix a broken/cracked pipe inside the kitchen drywall leading to the outside hose bib. Because he had to go inside the crawl-space to look for water damage and origin (5 min job), they charged me $938!! I was the one that pointed out to the tech where the damage/leak was (i went in the crawl-space a day earlier), and also had a water mediation company come out hours before Beacon and got a moisture meter onto the various areas of the floor/drywall/outside siding.

So basically, I got billed $938 to be told what I already knew, and to get an estimate of the job he would be doing the next day (which would cost another $900!). Thank goodness I called around, and got free estimates the following day (which included going into the crawl space!).... Do not work with them, folks!

Ian P.

7/30/2021

Did the simple job and showed up quickly. But holly cow did they charge me for it. A simple toilet seal was leaking slowly and they charged me $625 to show up and replace a very easily accessible $20 part. Fast service but paying out the nose.

Jennifer L.

03/11/2019 12:00:00 SA

We just kicked Beacon Plumbing out of the house for two pricing bait and switches in a row.

The phone dispatch quoted me $75. for a visit. I asked if there would be an after hours charge, and he said no. The repair guy called and told me there would be a $24 after hours charge, and got grouchy enough at me on the phone that I relented and told him to come anyway.

He then walked in the house and refused to do anything other than run a $389 diagnostic on the furnace.

We declined. We would rather be cold tonight, and call a competitor tomorrow.

Adam R.

5/31/2019

Excellent and prompt service. Technician (Matt D) did first rate work and applied many discounts to insure a reasonable bill. Would def use again and recommend to others!

Dennis L.

12/20/2021

I had a backup in my sewer line on a Sun. Difficult to find a locally owned plumbing business to respond, so I called Beacon. There was an upfront $100 service charge (no issues with that for an emergency). They responded in a timely fashion, and were able to diagnose problem with camera scope ($500) of a 75ft line with outside access. The technician (supervisor stayed in car) called me out to show me a live scope of entire line, pointing out areas of line breakage and root growth leading to main blockage. Just scoping the pipe led to temporary relief of the blockage. My issues were the following: 1. I paid for a camera scope service. There was little to show for it except two lines on my invoice briefly noting the main blockage and one area of breakage of concrete pipe. There were several other observations that were not noted, nor would they provide it when I called afterwards to ask for additional details. Unlike other companies, they did not record and provide a video of the scope taken with their expensive tool. 2. I asked for options for cleaning the drain. They recommended an $1800 hydrojetting service. They said they were one of few providers in area licensed with this technology. I had no idea how drain cleaning is normally done so I asked if there were any other options to consider. They answered, with no uncertainty, no. Afterwards, I spoke to neighbors more in the know, and they recommended I look into a regular rooting with a cable, which I did do a week later with another company at a much lower cost than hydrojetting. I called the supervisor back and asked again if there were any other options to consider - the answer again was no, with no offer of any other options to consider. I asked if cabling could be considered - the answer was that cabling does not work well with these large (6) pipes. There are several companies out there that do cabling. The lack of transparency of Beacon by not offering cabling as an option to consider, and weighing the pros and cons of considering it, is a clear sign to me that this a business not to be called upon again for any plumbing needs.

Sys A.

5/28/2021

Got the Ben Dover treatment when i called to have a leaky toilet shut off valve fixed. They showed up, saw the leak and they informed me that they can fix it but it will cost $1000 as it's the flat rate they charge for that fix. took them about 30 minutes for the work and all they did was turn water main off (inside the building next to where they were) then replaced a couple of seals and put it back together. They new that I had no choice as it was late in the day and fixing it was the only option. They are scammers and will take you for an expensive ride if they know your back is against the wall. Last time I will do business with Beacon - Freaking Thief's!!!

Ting W.

12/03/2018 12:00:00 SA

Ridiculously overpriced charging. I regretted I should have checked Yelp's review and requested free quotes from others.

Good lesson learned..

Val M.

02/12/2019 12:00:00 SA

The last seven reviews after mine are very telling. Each one, the review manager from Beacon offends the reviewing customer.

This company does not stand behind their work, and the dispute resolution is with a guy who has no plumbing background, only an ability to write back comments about how stupid the homeowner is.

Thankfully, my product was under manufacture warranty and they sent out a licensed reliable plumber who corrected all mistakes form Beacon, replaced faulty water heater, and took out proper Pierce County permits.

The proof is usually in number of comments, not the retorts.

Raghuram K.

11/23/2018

STAY AWAY FROM THESE GUYS! ZERO STARS!!

UPDATE:
I messaged the business directly based on their comment below to see if they will fix their unfair pricing. They reviewed the pricing and mentioned that the pricing of 563$ for a 5 minute job of a simple water faucet job was indeed accurate and fair. I asked them why they did not give any estimate over the phone, no response. This is their business model. STAY AWAY FROM THESE GUYS!

OLD REVIEW:
Extreme rip-off ! just finished using Beacon to fix a leaking faucet in my bathtub. First the good: Came within 2 hours of calling.

The bad:
You call them on phone, they charge a 75$ fee for just coming in. When asked for hourly rate, they dont say it.
Two people came, gave me a quote of 563$ for a 15 minute job. Being a Thanksgiving weekend, I was left with no choice ( else had to shut down entire water supply to my home ).

I am going to raise a complaint to BBB and see if we can do something about these guys. When in emergency, we dont look at yelp reviews, so hoping to see if there are ways of getting justice here.

Summary: DONT USE THEM EVER.

Thomas H.

5/27/2021

When others wouldn't come Beacon said yes! they came out and got my septic tank pumped and were able to get my drain line unclogged so everything was working as it should. The guys had a great attitude and I knew I was in good hands. I would recommend Beacon anytime.

Deborah R.

03/05/2019 12:00:00 SA

I had a leak coming from my bathroom on the second floor. I called a few places and left messages. No one called me back. I called Beacon plumbing in Kent. The person I spoke to on the phone was not very pleasant. He gave me some wrong information which ended up costing the company money.
They sent Matt to take a look at my problem. He was very kind, knowledgeable and polite.
Matt noticed that the galvanized piping that was in the house was leaking as well as the tub. He let me know what he needed to be repaired/replaced. He gave me an estimate and we moved on with the project. Matt did all the work efficiently and quickly.
We have a lot of other projects we need to do in the future. I will call Beacon again and request Matt to come take of our issues.
Thanks Matt!

Kim T.

08/03/2019 12:00:00 SA

Just to be clear, I did not use their service. I did call them for inquiry, the conversation went exactly like this:

Ring, ring,
Beacon!!
Me: Hello, I have an issue in Everett. Do you have a service call fee?
Yes, we do $75
Me: oh a-let me think... about...
Beacon not me: Click! (My husband thought I hung up on Beacon when I emailed him the story) What the.... !!!?

To be a little bit fair it was 1 in the afternoon on a Friday, Seafair weekend... Lovely weather and all... Perhaps he had other stuff on his mind. Maybe a beer, a boat.. just speculating.

So this perhaps is just me, what do I really know though since I don't run a business. I would think if you were spending all that money on commercials to get your name out there... I would perhaps want to put a little more effort into creating customers. But alas that is just me.
To me, service fees are a bit of a rip off, I call #$5@ on that. Apollo, Roto Rooter, Southwest Plumbing do not charge a fee. Plumbing Experts NW charge a $29.95+ tax fee but will put that back toward the bill if you use them.

My renters found a puddle in the middle of the front yard they called the City and they confirmed it was a leak hmm vs.. (I just don't know).
Apollo Plumbing is giving me quotes of $2500 - $3500 to find the leak and repair that section of water main. To fix the water mainline from the street to the house, would cost approximately $5500 to $6500. My hubs already told me what the estimates would more than likely run... so that wasn't a huge surprise. What is up with these estimates having ranges of a $1000+ upwards, what is the incentive not to charge you the higher price. Ugh, I guess they don't know what they will find, what kind of condition the pipes are in. Yes, just a bit grumpy probably upwards to mad... So I had insurance up until Jan of 2018 with National Water Company that I imagine they would have covered at least part of it. I had it 2012-2017. It was relatively cheap.

Oh, this kind of ticked me off, too since the problem is in the middle of the front yard. Roto Rooter and SW Plumbing would not come out unless somebody was there. Apollo and Plumbing Experts NW would. Yes, I will write a review on the specific plumbing company once I decide who to go with.

Well hmm, I intended this to be short to the point, unfortunately that did not happen. I think I am writing off adrenaline from the price of the fix and maybe more so not keeping that insurance going. I have this pit in my tummy and yes my hubs did tell me on a couple of occasions to keep the insurance going (Don't tell him I said that). Ugh and no, I am not a spokes- person for the company. It was due at a bad time Jan 1st so I was going to restart it perhaps later on in the year. Dang it, dang it, dang it.

Dan E.

02/11/2019 12:00:00 SA

While somewhat expensive, Beacon was the ONLY plumber that was able to get to my home to resolve a flooded/flooding basement.

It turned out to be a straightforward repair and they made good recommendations regarding additional work to be done but no pressure to do it right away.

Josh and Josh were friendly, cheerful and most importantly, knowledgeable. They reviewed what they did with me, including listing a bunch of don'ts should I attempt a future DIY repair in this same area.

Money well spent.

Rob C.

11/09/2018 12:00:00 SA

They really are the worst! I called them out because I had a clog at my restaurant. The cost was $1,100, I agreed and he started working. He ran the camera down and instantly unclogged the drain. I was happy to pay the money and get back to work. The next day the clog was back and I had to shut down my restaurant. I called them back thinking they would stand behind there work. Nope!! They wanted another $1,100. I refused to let them rip me off and rented the camera and snake myself. Went right to where the clog was 77 feet out. There was a pice o metal clogging the drain. I snaked it out and all is good.

This is the second job I have had them out on and they could not do the job properly and I had to do the work myself.

They seem to spend their money on advertising not training. If you are looking for customer service and quality look elsewhere.

Laura T.

07/10/2020 12:00:00 SA

We knew moving in to our new house we needed to look into getting a new hot water heater and a new heat pump. We were sad to learn our pool water was warmer than our shower so we found ourselves needing a new hot water heater fast. In an effort to save time (and maybe some money by being return customers) my husband looked for a plumber who does HVAC - they seem to be few and far between, but they're out there - so he called Beacon and they said they could come out that day! We had the tech come and the estimate was $2300, but what were we going to do our first day in a new house (and a holiday weekend to boot) with no hot water? We agreed to what we knew was a stupid expensive quote and had the work done.
Now we're working on getting the heat pump fixed, so my husband says, call Beacon and I did. The person who answered the phone today told me there would be a $75 fee to come out and get an estimate - most places charge a fee so as not to waste their time, so I agreed and they scheduled someone to come between 3-6pm. At 5:35 I got a call that the guy was 45 minutes to an hour out. Sure I was annoyed that he would now be arriving right about dinner time rather than leaving at dinner time, but again, things happen, other jobs run long or traffic happens. The guy gets here and he looked blazed out of his mind. I showed him the unit and left him to take a look at it. My husband went out after a bit and Ismael showed him what the components looked like and told him it was recommended to replace the whole thing based on the predicted lifespan of the unit. He closed everything up, told my husband it would be $10k to replace and that they also recommended replacement of our furnace for an additional $4200! My husband came in and said, give me a credit card so I can pay the $150 and tell this clown to get outta here with that $10K when I asked why it was $150 he said that was what the guy told him. I came right out and said to his face, How come you're telling me it's double what I was told when I called this morning? What happened to the $75 I was quoted on the phone? He told me they have a book that tells how much to charge and it should be $300 but since we're members by having had the water heater done we were getting a discount. First off: wouldn't you typically show this up front pricing I don't know, say UP FRONT?! I told him he better tell his home slice that answered the phone this morning to start being a little more up front about how much it costs instead of telling people $75 and then trying to charge double. I sent him away with his $81.98 payment (there's tax on that $75 you know) and let him out the gate after he told me it had been a long day.
Bottom line: the up charges and shadiness are ridiculous. We already have another quote to complete the heat pump replacement $4300 - less than half of their price. LESS. THAN. HALF.
Kasen, I see you commenting on all these reviews with your copy and paste, If you're concerned with our pricing feel free to email us at... business, let me save you a step - unless you're planning to cut your price by 60% and refund me my $81.98, I ain't buying.

Andrew E.

3/18/2019

I called Beacon to come give a quote to install some gas lines into my house. I had Puget Sound Energy install a gas meter to my house which of course took a few months to schedule and finish. I was anxious to get gas lines installed into my three appliance locations. One appliance (a gas insert for my fireplace) was actually only a couple yards away from the gas meter.

The second appliance was on the totally opposite side of the house (80 or so feet away), and the third appliance is a tankless water heater (in the basement also on the opposite side of the house). Since I didn't want ugly gas piping going on the exterior of my remodeled / beautiful house, I had the idea to bring the gas up the side of the house into the attic, run all the way through the attic and then down the inside-the-studs wall cavity to to the tankless / gas stove.

Beacon arrived, and Jesus (Hey-zeus) introduced himself and saw the size and complexity of the job. He calculated the labor and the length of the piping needed and wrote up a quote. It was much more expensive than I thought it would be.

He was able to explain exactly how tough the job would be. Normally I would seek two or three bids, but Jesus said they could start and finish the next day. Saving 10-15% on competitively researching the cheapest versus just getting the job done, I just decided to get the job done. I also heard that Beacon shows up on time, gets stuff done, and gets it done well, so sometimes you do indeed get what you pay for.

With explosive gas running through the house pinching pennies seemed like a bad strategy. I paid half to Jesus that evening and he said he'd be back at 9am.

Jesus and Brad showed up the next day at 9am, sharp. I started to understand the expense I was paying as I saw them haul pipe out of the truck, heavy pipe cutting equipment, many additional tools, and they got to drilling and piping over the next 9 hours.

The job was done flawlessly. All pipes were bolted down, painted, holes sealed, the entire pipe system pressure tested. They swept, always wore foot booties in the house. Other than a few gas pipes coming out of walls where they should be, you wouldn't have been able to tell they were there. The outside of the house looked great. Like the gas piping was always there and part of the original construction.

Jesus came back the next day to get the house inspected and everything went fine. Appliances are being installed today! Thanks Beacon, Jesus and Brad for a job well done. Will call again for other services as I need them.

Lynn C.

07/07/2020 12:00:00 SA

Made an appointment, waited until the last 2 minutes of my time block to call them to check on the status. They told me that there was a scheduling issue and they didn't have my number to call. Rescheduled appointment for TODAY. Called them yesterday to confirm. Appointment confirmed. I get a call today from them to confirm my appointment for THURSDAY. Again blaming their schedule. I would recommend getting a new scheduling system. No thanks.

Terri H.

3/19/2019

I called a dozen plumbing companies; some couldn't do the work, some said they'd call back and didn't. Called Beacon Plumbing. They said they would be out same day. Dan came out even sooner than they said. He was polite, professional and kind. He completed the work for a great price and even cleaned up a mess the last guy left. He was knowledgable, competent and helpful.

He had good ideas on other issues and gave us a bid for more work we will need later. I am super impressed and grateful for a job well done. Beacon Plumbing is my new go-to for plumbing and gas line work. And Dan was terrific. I could not ask for a better experience. Give these guys a call....they actually answer the phone and make an appointment on the spot.

Michael D.

02/08/2019 12:00:00 SA

It seems like their slogan is plastered on every bus in town and you always thought to yourself, no way they are that great if they have to advertise so much. Well thank goodness they did because on Sunday night when the teenagers are done taking showers and the bath won't turn off you are glad you can remember the name.

I'm pretty handy and I assumed I could quickly shut off the broken bathtub. But once I had it all apart it was apparent that the something was broken inside the valve. I shut of water to the house and called.

They were polite and helpful on the phone. Very professional for late in the evening on a Sunday. They scheduled a plumber to come out right away.

Craig, the plumber called a few minutes later to let me know his ETA. He arrived at my door within 30 minutes of my first call. He put on little plastic boot covers to keep my floor clean. He diagnosed the problem right away and he had the part I needed in his truck. A few minutes later the issue was solved and the water was back on.

All told less than one hour from panic to normal. Professional and polite people at every point of the process. Knowledgeable, clean, and quick. Couldn't ask for anything more.

Prices may not be the cheapest but you aren't going to break the bank and let's be honest at this time of night not flooding the house is more important than saving a few bucks.

Howard R.

08/10/2020 12:00:00 SA

We have two 50-gallon hot water heaters in our home - the date on them is 1996 so having them last as long as they did was a blessing, I suppose. One of them sprung a leak, which we didn't notice for a bit. Water damage seems to be manageable. Unfortunately, most recommended plumbers in Olympia could not come see us for at last a week and a half. I called Beacon on a Saturday and was shocked that they were ready to send their people over the next (Sunday) morning. It moved almost too fast.
Mike V. and Vick showed up when I was told (with masks) and worked really well together. Mike was main technician and Vick seamlessly provided every tool and part to Mike almost exactly when he needed it. They were an efficient pair and friendly.
Took one star off for the exorbitant price I paid - even though they didn't assess a service charge and did extra work - extra work consisted of installing four new cut-off valves above tanks - hot and cold for each tank. I suppose that was possible because of the mark-up they assess. I realize I'm also paying for convenience, which I'm fine with.
So, just a shout out to Mike V. and Vick for working so well together. You'd think the main technician was the most important part of the pair but Mike could not have worked so efficiently if Vick hadn't backed him up so well. Vick also carefully inspected the connections at the end for leaks and found one that needed extra tightening. Thanks for your hard work and if you're ever down here again - you need to sign my tanks!

Luke M.

08/05/2019 12:00:00 SA

Had a drain clog causing our upstairs kitchen water to back up and overflow our downstairs sinks. Called Beacon on Monday morning and Jake was at our house only a couple of hours later with the snake machine to help get things cleared out. Drain is running just fine less than 4 hours after I called!

Service was quick and easy, Jake was friendly and gave us some great advice on keeping our drains clear as well as the contact information for a water damage company to help get the damaged floors taken care of. Thank you so much!

Job #206523

Richard R.

08/07/2020 12:00:00 SA

Called Beacon plumbing for an estimate of a water line that was broken and charged $291.00 to come out and LOOK. Never will we use Beacon plumbing ...EVER! I guess having Bobby Wagner as a spokes person is supposed to make it Okay?!

Christopher M.

10/06/2018 12:00:00 SA

Just curious what any of those football players know about Plumbing!

Yeah because Bobby Wagner and Marshawn lynch and whoever else is on those stupid trucks and billboards is taking time from their million dollar homes and yachts and women and fame and everything to know something about peoples poop

I watched them charge an elderly woman $975 in 1999 on a fixed income to put a new toilet in!

Shame!! As a plumber I know we have a responsibility to protect to health of the nation and when I see football players acting like the give a crap about Plumbing (no pun intended) i sick

UPDATE: I read you response. Well that still doesn't answer what those guys that rolls around in the grass with other guys whilst wearing tights know about plumbing!

Robert S.

6/21/2020

Josh and Ian showed up with an hour on Father's Day when other plumbers were not available. They were finishing an install of a hot water heater and expansion tank. They wore masks, removed their shoes, and offered to explain the work that they were doing. They seemed very knowledgeable. In all, it ended up being pretty pricey $800+ but they did good work and got it working.

Gene K.

7/18/2018

Called out Beacon (because it's the only plumber I could think of due to their commercials...marketing works!) to bid to remove and replace a bathtub. They quoted me $6,000 plus the cost of the new tub for the job but then proceeded to give me design advice of how I was looking at the tub the wrong way and I didn't really need to get rid of it, etc. If they didn't want to do the job, they should have just said that. After soliciting some other referrals I found a great plumber who estimated $1500-2000 for the same job and came in under budget.

I didn't appreciate their advice on something that had nothing to do with them and their crazy high estimate. Everyone I've talked to in the industry since has said never to hire Beacon as they need to charge those prices to pay for all their great commercials. Glad Bobby Wagner is getting paid but never again for me.

Arash S.

3/30/2021

What can I say, price gouging from the start, service not performed, and had the nerve to make false accusations on top after overcharging me. They are a predatory outfit. Don't believe the lies. There are better companies out there... avoid Beacon at all costs!

Mike H.

6/20/2020

This morning our pressure relief valve started leaking. I called beacon plumbing and Mike and James were out in less then an hour. They were kind and professional and the work was done that day. I highly recommend beacon for all plumbing needs. So like the commercial says quit freaking and call beacon

Rachael L.

10/05/2020 12:00:00 SA

The three stars I gave are for the fact that they showed up an hour after I made the call and because the plumber was nice. The lack of any other stars is because they charged $100 just to come, and then an additional $543 to find the leak after they had essentially already found the leak. 15 minutes passed between the moment the plumber quoted me the price to find the leak and the leak being found, over $700 before he even started to address the problem (which was a pin-sized hole in the dishwasher valve.) I understand if they had to tear through the walls looking for hours, but come on. (It's like being in a lot of pain at the doctor's office... they can essentially charge you anything for a diagnosis.)

Chris M.

2/26/2019

Beacon plumbing came out right away and was very professional the whole time they were here. Giovanni and Sean were super friendly and did a great job of explaining what had gone wrong. They worked efficiently and still even had time to pet the cats.

They even helped us replace a gage that had been old and very hard to read.

Linda B.

4/30/2020

Needed a bath tub unclogged but was told by the tech, that he couldn't snake inside the house or snake the roof vent. Instead, like an idiot, I agreed to an expensive camera down my roof vent because I was told he could find the clean out that way and snake the tub drain. Couldn't find the clean out but handed me a $4,500 recommendation for pipe replacement. Paid the $474 to be told my main line drain is GREAT! But left my house with a clogged tub. By the way....he never stepped foot into my bathroom..
Called Roto Rooter...problem fixed. snaked the drain from the kitchen and pulled out a wad of hair.

Daryn H.

03/04/2019 12:00:00 SA

I am one of the managers at a small local ramen spot In The capital hill neighborhood we recently had our water heater break and needed it fixed right away! They came out within the hour and worked hard and efficiently! The technicians names were Sean and Giouanni! They went above and beyond to try and locate the parts need for the fix and to get us back online! Really appreciate it guys keep up the good work, and if we have any more plumbing need I know who to call!
Sincerely Daryn

Brandon M.

8/20/2020

On the phone was quoted $75 service fee for a non-urgent routine house call and camera inspection of sewer line. After performing the 45 minute inspection, he said the $75 was only to arrive, plus additional $350 to perform. Scam pricing!
A medium clump of roots, without blockage, was found in the pipe 6' away from the house. He quoted me $3700 and 3 hours to perform hydrojet, involving digging 2' down to the pipe in an unobstructed outdoor area. Scam!
Instead, I bought $20 Roebic Foaming Root Killer to flush down a toilet, which kills roots in 4 hours and limits regrowth (unlike hydrojet).
Next time I will rent from Home Depot a sewer camera for $115 (or buy one for $650) and, if needed, rent a drain cleaner for $60.

Robin L.

04/07/2020 12:00:00 SA

We discovered a leak in our water main coming to the house during the shelter in place order. A leak detection company came out right away to help. We called Beacon for help, they arrived and wanted almost $9000 to do the job. The job would take about 5 hours to dig, find the break and repair it. The leak detection person could find no reason that the job would cost that much. He recommended someone else who came immediately, did a great job and charged us $950.

Gina C.

8/16/2020

Negative stars is not an option which is too bad.. Lost our main water line to the house. Called Beacon because of the commercials. They brought out a locator. He spent about 20 minutes finding the leak. They dug down found the line and because it was inch and a half quoted me an additional $400. They fixed it. Turned the water on and there was another leak. So they threw their hands up, charged me $3000 and told me I needed to spend another $12,000 for a new water line. Told them I needed to think that one through. That was Thursday. Saturday night the fix blew apart and I am back at square one.
NEVER AGAIN. THEY ARE RIP OFFS who I swear work on commission.

Susan S.

3/29/2021

Just like other negative reviews, costing $1000 for a part that is 200 dollars. They fixed the issue, but I don't feel very happy

Kevin B.

05/11/2021 12:00:00 SA

Great job and fast service! While Louis was working on the toilet valve, Mike took a quick look at a slow running kitchen faucet. Within 5 minutes, he had it running like new. Great service, over and above expected service. Highly recommend them!

Megan S.

03/05/2017 12:00:00 SA

These people are lifesavers!!! Our basement was flooding nonstop during a big rainstorm and we couldn't find the source.

In a moment of despair, we called Beacon at 8:30, and they arrived at 9. Our plumber was understanding, calm, and quickly fixed the problem for a reasonable cost. I don't know what I would have done if we hadn't called them...

Matt B.

08/12/2020 12:00:00 SA

Don't even think about it.

Beacon has entered my personal contractor hall of fame. It all started with an overflowing septic tank. The first service that came out pumped it out and diagnosed that I needed a $300 dollar job done but unfortunately they were not available for a week. Naturally, a working septic tank is important to me. So I called Beacon thinking they'd have availability, and they had it as they worked on the place while I was at work thinking that at worst we'd be two times that $300 figure.

Beacon explained there's a $75 charge just to come out, which sucks but I could work with it under the circumstances.

They then told my wife it would be $500 just to get in there and diagnose it. She agreed as she didn't think she had a choice. This $500 was, of course, not quoted to me on the phone, but as it was agreed I didn't feel like I had a chance to dispute it.

They diagnosed that I need a whole new pump as my current one isn't strong enough for my house. This is what they told me 10 years ago, at that time we declined, fixed the float, and have sure enjoyed not paying $4500.

Yes, $4500 is their price for installing a pump. But good news, that $500 (closer to $600 after tax) goes towards it! So if you quote it out it's like you're throwing $600 away! So for no parts given, just for a quote, we paid $600 for maybe an hour of labor.

This is a pretty nasty way to do business which I'll never support. I don't know what kind of commission this company runs on that the biggest possible repair has to be suggested when two competitor companies find it unnecessary - and if they did have to do such a job they're thousands cheaper than Beacon.

So basically,

Beacon will charge you more than anyone else to diagnose your problem. They will likely find the most expensive possible fix for the problem, they have no interest in you quoting anything out because their prices are about double what anyone else will do it for. But they are available. And Bobby Wagner is cool.

Stay away.

Cyndi S.

09/05/2019 12:00:00 SA

We had an ancient hot water heater that needed replacement fast. Jake was out here within an hour, and he was so professional and educational (we totally understood the need as we watched the rust pour onto the floor). Beacon was fast, effective, and VERY reasonable. And we're not freaking! :)

(Job 208436 - give Jake a rasie!)

David R.

3/18/2020

This firm is unethical and overpriced. Buyer beware.

Yesterday my wife called Beacon Plumbing because she noticed a leak beneath our kitchen sink while I was at work. Beacon came out to our condo, diagnosed our problem as a broken disposal that needed replacing. The plumber pressured my wife to make an immediate decision and charged her over $1000 for a $235 dollar high-end disposal (we would've been happy with a basic model at $150 or less) and less than one hour of labor for installation. He then offered a $30 discount if she'd write a positive Yelp review, which he stood over her shoulders to verify and photograph as she wrote it. How creepy. The plumber also joked about all of the money the company spends paying professional athletes for endorsements.

This was our second bad experience with this company. Years ago at a different property we called them when we were faced with basement flooding. That plumber quoted us $28,000 to install a sub-floor drainage system. Fortunately at that time we thought to shop around and found a competitor to do the same job for $11,000.

Tim R.

08/02/2018 12:00:00 SA

Automatic one star review. I have never -ever- been told I needed to *pay* a fee for someone to come out for a bid for an install. Will never use these guys for anything.

In response to below - that's a joke...had three other companies come out and bid the job, with no trip fee. I've been in the service industry for 25+ years and never have charged or been told I had to pay a fee for having someone bid a job. You compete for my business not the other way around. So enjoy ripping people off.

Luke G.

7/29/2020

Asked for them to come out and do a Service on the furnace and replace the air filter. Not a problem can come same day. Perfect. Came out added 75 dollar trip charge that wasnt stated when on the phone. Completed a diagnostic. Told me it was dusty and the filter was dirty and needed to be changed but he doesn't carry that size. OK. Well with that $75 dollar trip charge you're charging me for. I told him to run his happy little ass to home depot and pick up the correct size and replace it. He states he can't do that. First of all I didn't ask for a diagnostic. I asked for a cleaning. Then he can't even perform that. Get out of here! Crooks! 99 dollar special my ass! 99 plus 75 for trip Charge and tax. No service was done.

Mgot M.

7/28/2020

OMG where do begin. I had a simple water heater replacement in a very clear area. A job that MAYBE took two people an hour to do. They charged $1155.30 to replace a gas shut off valve ($9.98 part). There was probably nothing wrong with the old one. $560.35 for a expansion tank ($38.98 part). $2065.55 for a standard gas water heater (PROG50-38N RU60 - Retail 732.60). These guys are a HUGE rip-off! Total job cost $3158.22, FOR A SIMPLE WATER HEATER EXCHANGE!! Be sure to get everything up front.

Laurie N.

04/08/2020 12:00:00 SA

The lip service was just that. No one bothered to get back to us and we ended up paying JB Hunt to reinstall our dishwasher

Tyler F.

03/01/2021 12:00:00 SA

Beacon's conjecture in their response (at the bottom) doesn't remedy their own problems. They clearly don't have very good internal communication. Beacon took advantage of the situation and the plumber lied on the phone about the price before up charging. Additionally, they did not perform the locate job requested. Then Beacon accuses the customer of extortion? when asked to honor the Agreed upon price....Very Unprofessional....Start FREAKIN!

Cosette R.

6/29/2018

Called for an estimate, came out and didn't find homeowner, had someone else sign for a repair, and billed us $860 for a leak in an exposed ptrap. SUPER simple repair. NO need for 2 people. Sat and talked during the repair, and according to the general contractor on site, the repair was $150 TOPS.

Deceptive. Fraudulent. Run as far as you can from this company!!!! Unless of course you are a billionaire with money to waste.

John B.

04/03/2016 12:00:00 SA

Almost... Almost left it alone.

So I finally got a reply after like... A month and some change. And that's fine I'm sure there are a ton of people with some problems with service. And one really has nothing to do with the other, but the fact that it's 4:18 AM Sunday morning and my heater sounds like it's screaming for help and prompting me to update my review, it's necessary to reference.

...I guess that's it. I get a response about making sure the tech never sits on the back of anyone's couch, meanwhile my heater still sounds like shit. Awesome. So shitty customer service and quality of work.

The one star btw is an upgrade to the initial attempted zero stars that aren't a real option. Btw is an acronym for by the way. And that's for the response, which was better late than never.

Kathy S.

10/10/2018 12:00:00 SA

I called 2 other plumbers that were listed on Yelp and neither answered. I then remembered Bobby Wagner and called Beacon. They answered immediately. I told them my bathroom sink was acting up and we determined a time. It wasn't an emergency. He explained the billing process (75 for visit and then estimate of job). They called about 45 minutes before agreed on time. Matt arrived and put on booties before coming in house. He inspected the sink and told me estimate. I had a 60 off coupon. We agreed on price and he worked for about 45 minutes. He cleaned everything up leaving the area spotless. I was impressed with him!
I would recommend Beacons.

Merideth T.

6/16/2020

Beacon plumber Jesús did a great job showing up on time (in mask/gloves/booties) to diagnose our noisy toilet problem as requiring a completely rebuilt tank (or a new toilet). For $438 it was accomplished in under thirty minutes, and he cleaned up perfectly too. So, not cheap, for sure, but....
We are grateful to have the quick service! He was polite and considerate!

Ann J.

09/12/2018 12:00:00 SA

Beacon plumbing over charges for plumbing services. They also admit they are not the cheapest in town so future clients please COMPARE before calling Beacon.

My guy changed a gasket in less than 30 minutes and charged $247. I called and they said it's a fair price for plumbing.

The job got done, worker was punctual, and good customer service. The price is ridiculous.

Emily R.

5/13/2021

250200 Tony and Jay were thorough and prompt. Provided great service! Would hire again.

Anne L.

5/23/2020

We're new to Seattle, and the place we bought came with clogged drains from years of abuse. Two weeks after moving in, the bathroom sink drain came to a total standstill and we called Roto'Rooter for help, because we bought into their advertising $89 per house call. I was pretty naive at the time, we waited for a number of days for the service and it turns out that unclogging a drain cost an average of $350 in this city, and that's whether you wait two days or not. Still naive, but expecting a bit more out of the transaction, we called Beacon Plumbing for help when the tub' drain came to a standstill. They were Johnny'on'the'spot within the hour, so I'm giving them a higher rating than Roto'Rooter. Training someone on the drain' snake isn't an easy job I guess, so thanks for that perfect flick of the wrist, Patrick, Gio, David & all. Still, I think that there's collusion going on in the plumbing world, and the high price you're all charging for that special flick of the wrist is properly called gouging.

Kurtis H.

2/15/2021

The garbage disposal went out at my rental property. Given my renter can't use the sink without leaking, I didn't have time to perform a lot of research or get multiple quotes. I called Beacon on a Friday and scheduled the repair for Monday between 9am - noon. The call to schedule was weird...the guy on the other line went in and out of talking with me like he was talking with someone else in the background. Weird, but they must be busy, no big deal. I asked for an estimate of what the price would be assuming I needed a new disposal, and was told that the guy works in the call center and has no idea what the price could be. That should have been a red flag and I should have hung up and called someone else who could at least give me a quote. Shame on me. I let my renter know someone would show up between 9am and noon on Monday so that they could plan to be home at that time. At about 130pm on Monday my renter contacts me asking if the repair man cancelled given no one had showed up? I was not contacted, and instead contacted Beacon and was told they were running behind due to weather. A call would have been nice. A different person then calls me back to ask if I still need the service? Uh, yes I do, as I indicated when I called on Friday and an hour earlier on Monday. They did show up about 330pm that afternoon. When the repairman showed up, he quoted me at $820 to repair. At that point I had to move forward with the work given my renter was in need of a sink. I was shocked at the price and again asked for a breakdown of the price and why it was so expensive and was told that he was the repairman and has no insight into pricing - he just does the work. Does anyone at the Company know what they're charging or why? Can I get a breakdown of what I'm paying for? I subsequently googled garbage disposal installation and noted Home Depot and Lowes will install for ~$100 and a NICE disposal runs a little north of $100 so I likely could have gotten the job done for $200-300. My fault for not having time to do more research, but come on, this is highway robbery. Start freakin if you call beacon. I will NOT use Beacon for any services or work moving forward unless someone can contact me and tell me what I paid for and why it was so dang expensive. After reading some of the other reviews, this Company appears to gouge people with pricing once they're already at your house, knowing that once they've shown up to your house and your without hot water or running water there's a good chance people will break down and pay whether or not they're comfortable with the price, and at a minimum beacon will collect the fee to have them come out. Shame on me for not demanding more information up front, but this company has lost my trust and appears shady at best. They got the $820 but will not get another dime and I have already shared this with others I know. I don't expect to hear anything as I'm sure they got exactly what they wanted. I may even file a report with BBB. I'm giving them one star because their slogan is catchy and they used Marshawn to advertise.

Steve L.

02/04/2021 12:00:00 SA

Tried booking an estimate to replace/reline 2 city sewer lines. They wanted $70 to come out and bid for my business. Ether estimates were $30k, and didn't charge for an estimate. They seem focused on the short game, get in/out, and not the big picture.

Steve F.

01/07/2021 12:00:00 SA

Had something of a clogged kitchen sink. Trip charge of $75 only to say all the plumbing is wrong, illegal, has to be completely redone, and wanted $1,000 to do it all. Seriously?? Liars and thieves!!! Plumbing was put in by a licensed plumber 8 years ago. It's not that complicated!!! Never again. Steer clear of these arrogant and selfish plumbers at Beacon.

Qian C.

03/09/2018 12:00:00 SA

The technician said the two in-coming dampers were not working which was not the reason for the problem--no air flow I have. Finally, he did not replace it, and deducted $600 from our contract.

Expensive!! I was charged $3,300 for replacing the zone control panel that is worth about $120 on Amazon. According to him, the panel is doing crazy stuff which I highly doubt it.

After everything he's done, the problem remains the same that there is still no air-flow from the vents. Then, they said since I already put $3,300 in business, unfortunately, they can not refund my money, but they could replace my furnace. However, my furnace is working fine although it's 19-years old because it serves two zones and only one of the zone is not getting the air flow.

John J.

2/14/2016

THIS IS THE WORST CUSTOMER SERVICE COMPANY I HAVE EVER EXPERIENCED. IF YOU HIRE THESE GUYS AND SOMETHING GOES WRONG THEY WILL TAKE ZERO RESPONSIBILITY AND BLAME YOU

My mother was house sitting for 4 days while I was out of town. She had a guy named Walter show up who told her he needed to take it apart and diagnose what was wrong with the system. Then he left and quoted her a price between 500 and $4,500. I told them to wait until Monday because I knew my system was only a couple years old. Their plumber left my system completely open draining water on the floor of my basement for 4 days while I was gone. Then they told me that my mother who is 65 years old and can't walk down in the basement must have disassembled my tankless hot water heater.
I call the 1-800 number on the tankless hot water heater cover and the technician from the manufacturer walked me through the process and repaired my system for free. There were no broken parts that needed to be replaced which means that beacon plumbing will fraud you out of your money and are total liars.

DO NOT HIRE THESE GUYS. THEY HAVE THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.

Denise L.

4/16/2018

If you like to be lied too and ripped off, definitely go with Beacon Plumbing.

I was driving through my neighborhood in Federal Way when I saw the Beacon plumbing truck and thought oh I've been meaning to call the plumber!

My mistake was not getting a look at their reviews first.

I called the number on the truck and the guy who answered was rude. He hung up on me once, but naively, I called back, telling myself that sometimes people have hard days, and that I should go easy on the guy.

He said they could send someone out immediately. Score! (So I thought)

The guys pulled up in the same truck a little while later. They were not at all polite to me or my kids. Looked at the disposal for two minutes then told me it's original to the house. My house is 50 years old!
Apparently because I have a disposal that miraculously functioned for more than 50 years, obviously it is irreparable. So they quoted me EIGHT HUNDRED DOLLARS to replace it. Are you freaking kidding me?!

Coup de grace: we still charge and $82 fee for coming out from Renton
Renton?? No sir, you came down to my house from 2 blocks over.

I paid the fee, called a different plumber and was told that most garbage disposals are replaced instead of fixed and that it would only cost about $250 to have this done. Including the travel fee.
Avoid Beacon at all costs.

Emi C.

3/25/2021

Excellent, prompt, professional service. They were on time and friendly and got the problem taken care of right away. I would definitely use them again!

Terry W.

6/20/2021

On June 13 we received a text from my neighbor telling us that on the west side of our house that we had water coming up from our foundation .we quickly ran out to the street and I turned off the main water valve. At this time we decided how was going to try to get this fixed so I called the coal Creek water department here in Renton Washington They informed us that they only Cover the water damage that leads from the meter to the street. At this time we called we can beacon plumbing and we talk to the owner Bill at this time I can't recall his last name he said he sent a guy out survey the problem And charge us $75 to show up and determine the problem and if we go forward they will apply to $75 to the actual cost of the repair. Around 12 o'clock to young gentleman came out and told us that it would be a $600 charge just to dig and to find where the leak is coming from So we agreed to go ahead and have him to dig and pay the $600 after he dig for about an hour he found out where the leak was. At that time I asked him how much would it cost to fix the leak. He went to his truck and do some type of paperwork he came back out and told us that it would be $2400 dollars. And if we wanted to repair the whole line coming from the house to the street it would be $9200 dollars. Well at this time we are $600 into the repair we need water so I agreed to go ahead and pay that $2400 the job took a total of three hours so basically they charged us $1000 an hour. We would like to know a couple things how did he come up with $2400 . And there was no warranty on the work that they provide. We tried to reach out to Bill ( the owner several times but he refused to return our calls.

Di L.

2/27/2020

Overpriced. 100 trip fee + 250 diagnosis fee. They were able to find the root cause tho. It's just too expensive for a 30 mins service.

Laura K.

02/06/2021 12:00:00 SA

I had the best experience with Beacon today. It's Saturday evening and a few hours ago I lost power to several areas of my house. Flipping the breaker didn't fix my problem and the breaker looked weird so I knew I needed help. Beacon had 2 electricians at my house within about 90 minutes. Zach and Jake were wonderful. I agreed to pay the diagnostic charge (fully made aware of this up front) and they got to work. After going through a couple more breakers in the garage they moved inside and by process of elimination they isolated the problem to my hallway/stairs light fixtures. We were immediately able to get power and lights restore to the rest of the spaces and they left me with a quote for the needed repairs to the hallway light fixtures without any sales pressure. As a Director of Sales, I appreciate honesty and integrity in business operations and that's how I decide who I give my business to. I am thankful they were able to help me get the rest of my lights (and Internet) back in for the weekend and I'll have to figure out the repair soon. I'll likely get a second quote because that seems reasonable, but I would definitely recommend Beacon.

Chris R.

6/14/2020

We had a repair needed for a kitchen sink. James came out and did a great job with explaining and getting the job done. Very polite and very professional, I would definitely use again.

Justin C.

8/26/2019

$900 AN HOUR? So here it goes, I don't normally write reviews online. Actually this is my first one. To start EVERYONE at Beacon plumbing that I had contact with was very respectful. They explained there viewpoint concisely and with tack. I received exactly what I payed for, nothing more and nothing less.

My wife and I are getting ready to sell a condo that she has owned for more that 16 years (Before me). We need to have our shower repaired. It is very hard to turn on. I called Beacon and they stated that they could be at the condo that same day. The cost for an estimate is $75 plus tax. Mind you I have never lived in the condo and we were having work done by other contractors so there is a contractor lock box on the door so they could gain entrance. The technician called me within 20 minutes of me talking to the dispatcher, he was on his way, an additional 30 minutes and I received a call with an estimate. $980. They stated that my estimate cost would be waved if they did the repair.

I received an email with a photo of the estimate. It was a single line stating replace cartridge $980. I declined to proceed at this time. I went to the condo that night and looked for myself. The calking around the handle was never touched, the handle not removed. I called the next day asking for a detailed estimate. What would I get for my $980 dollars. I waited 2 weeks. No response.

I finally went to the condo and pulled the trim off of the valve and inspected it myself (cutting the calking) I took photos of the valve and then looked at google images to find the valve. A Price Pfister avente valve. Looked online at the part (2 different ones available) ordered them both on amazon along with a tube of plumbers grease $45.

Mind you I am NOT a plumber but I did spend 20 years as a ford mechanic.

I watched 2 YouTube videos and 45 minutes later the valve is replaced and works wonderfully. New calking and all.

Now today I called Beacon back to try to figure things out. Once again they were very respectful.

This is there explanation. They are flat rate..... They do not have an hourly rate it is by the job. As a mechanic I was flat rate, we charged for the parts, plus a markup. We charged a flat rate for labor based on book time standards. So, if the standard time for a job is 2 hours and you complete it in 1.5 hours you make more money, if it takes 3 hours you loose money. It all averages out in the end and if you are good at your job you can make a lot of money. The thing is effectively Beacon is saying that they want to charge my over $900 an hour for this job.

This I don't get.... A scam of a company in my opinion. If you charged my $50 for the parts (Bearing in mind I bought 2 at retail prices) and 2 hours labor for the repair, bearing in mind costs and overhead I would get that. Even at $125 an hour (a reasonable rate for a professional) that would $300.

$900 an hour is just dishonest, even a lawyer doesn't charge that much

Dave S.

04/06/2021 12:00:00 SA

Wow, what a rip off. Over $800 to partially dig a hole to expose a water main pipe (I had started digging the hole and they did not even finish digging it out enough to replace the fitting). This ended up being an 18x18x18 hole, so not a lot of work here. Mario and Den (not sure if that was even their real names) were a real pair. They wanted $1400 to replace a single elbow fitting on top of the $800 to dig the hole. claimed it was their book rate but refused to show me any book or anything in writting to justify the rates. When I called the office they also refused to confirm their 'book' rates. Feels like I just got rolled by gypsies. I did not hire them to replace the pipe (Had handyman do it for $200). I do NOT recommend Beacon plumbing services.

Beth W.

06/10/2020 12:00:00 SA

Jake came out and uninstalled a couple older systems underneath our kitchen sinks. Installed air button on our disposal. He was professional, knowledgeable and a great guy. Totally pleased!!!
225340

Kay B.

04/04/2020 12:00:00 SA

Jake came as soon as he was called when our kitchen sink started flooding. Amidst the covid crisis, we were worried about getting support fast and it being safe. Jake did social distancing and wore gloves. He got everything up and running quickly: cleared clog, replaced p trap and gave us good advice to prevent this problem in the future. Great work! (Job #221772)

Aaron S.

3/17/2020

I had a leaking radiator, Josh and Ian came by in a few hours, diagnosed the problem quickly and fixed the root of the problem in less than two days. Super transparent, quick and clean. Would definitely recommend.

Steven L.

1/18/2021

I had four project experiences with Beacon plumbing and worked with five groups of people. The first project is good, the second one is OK, and the last one is extremely terrible. After spending 8K dollars and refusing service by its worker and calling me a wired person, I don't want to work with this company again. I would say the experience vary significantly with different workers and I was totally disappointed about their last service and the way they treat customers.

I had water damage last June and we had Ned work on re-piping for my house. He is a nice guy and he finished the job quickly and well. However, after three months of his work and the restoration of my house, I had new water damage immediately after moving in. The water comes suddenly from the bottom of the dish washing machine and washing machine when my cleaners are working on it. There is also water leaking in the crawl space. I called Beacon's plumbing because I want to double check whether it is the problem of re-piping. I know it is Sunday afternoon and I appreciate them coming to visit.

The first group of workers came and only one worker tried to identify the problem. I showed there is only one open drain pipe behind the dishwasher machine and it seems the only way to come out of water. He full-filed my sinks and pushed the garbage disposal and repeated the water damage again!! I understand he was trying to reproduce the issue and I don't complain about that.

He asked me to shut off the water in the house and call his co-worker (Tom or Bred) in the vehicle to help. After they did first aid and I had a very disappointed conversation with Tom. He did not wear the company costumes and no name badge on his cloth. He told me the reason why this happens but I don't quite understand. So I would like to record his explanation and let my contractor know why this happens and it is their responsibility to fix this. Tom apparently don't want to be in the middle between me and the contractor so it may not ruin their relationship with some general contractors they don't even know. OK, I understand and that's fine, I recorded his explanation about the reason of damage with only his voice.

The real weird thing is that I asked him if he could go to the crawl space and check whether there is any leaking from the pipes. He would not do as he believes it is not about the re-piping at all. He would only fix this problem with capping the abandoned drain pipe with $750 and nothing more. I asked how can he know 100% it is the only reason for the crawl space to have standing water and wet insulation. He said he is the top3 of the company and he believes 100% it is not possible for their re-piped system to leak. I don't think this is a good explanation as you cannot exclude the reason 100% without even looking at it and it seems I cannot even call you for any reason if there is leaking in the crawl space. I had experienced several water damages in the year and I definitely want no exception to happen again. He then just refused to service me and leave. He won't tell me his name and called the service center to send another guy and would not explain why he refused to service. His co-work even did know what happened.

I asked the service center why he refused to work and the representative lady seems not quite friendly as well. She told me that I am challenging their expertise and authorities. That is funny. You don't listen to customers and there is no chance that I can call you about worries of your previous work because you simply believe your work is 100% no problem and don't need any check or service.

Interestingly, another worker Noel came later and he clearly explained to me and my contractors what the problem is and my contractor understood and agreed to pay to fix the issue due to their mistakes. The price is $488 plus tax. And Noel said if I want him to check the crawl space but I need to pay more. No problem! I mean that is the way to solve this problem and what better communication looks like! I am not a wired customer and deserve not to be treated rudely!

Janell R.

5/28/2020

I had to replace my water heater. Because I've had them out on several occasions, for different problems - I knew I could trust them.

They were in and out in about an hour. Final price matched my estimate. Great service!

Bradley H.

5/26/2020

Jake called before and arrived on time. Was very knowledgeable and courteous. Provided me with insight on how things work. Expedient yet still allowed time to verify operability under water pressure.

Job #224418

Garrett D.

03/03/2020 12:00:00 SA

Great service, quick with the estimate, gave me some options. Josh and Ian did a great job.

Neil N.

04/02/2020 12:00:00 SA

Josh came out quickly and did a great Job finding and fixing our leak. We have used Josh in the past as well. He is always professional and does a very good work.

Joseph G.

3/29/2020

Josh and Ian came out from Beacon and hooked me up with shower base install, drain, and water supply. They came on time and worked fast. I'm very happy with the install. They even took time to meet my dog!

Kelly G.

11/06/2021 12:00:00 SA

Our furnace was working intermittently so we called Beacon to come take a look. It was great because they could come same day. They said they would be there between 12-1, but then called at 10 and said they would be there in 30 minutes. It's a rental and I had made arrangements to be there at the other time, so I tell them to hold on - I'll see if I can change the time. In the meantime, they decided to take a different call, so after I arranged to be there earlier, they said they couldn't come until 2-4. At 4:30, still nobody, so called again and someone arrived about 5:15. They did their inspection and wrote a quote for $1200, told me likely the motor would be failing soon (another $1400) and what did I want to do. I needed to think about it, so they left. Two days later my handyman brother comes out to take a look and he diagnoses differently. His inspection seemed more thorough and he also told me there was no filter. Beacon took it out and with them for some reason. I called Beacon to let them know that - why did they take the filter? They were supposed to get back to me and haven't. It's been a week. What a disappointment. I will never use them. I don't feel like they can be trusted. DO NOT RECOMMEND.

Big T.

5/21/2020

Wow, crazy bid to replace a bathroom faucet -- $500 and they suggested a new pea trap for an extra $100+
What's worse is that they celebrated, we are gonna make some $$$ tonight in front of us.
It seems that the plumbers make a part of the service vs. really looking to provide a solution.

Unfortunately, I am a repeat customer & will not go back.

Lulu D.

1/27/2020

Updated: JOB #216144 Date: 12-30-2019 TECH: Santos N

Called Beacon plumbing sometime over the New Year due to suspected septic overflow and glad someone was able to come same day. Due to visitors over the holidays and inconvenience of not being able to use the shower, toilet we didn't get the chance to call other companies for diagnosis and bid. Seeing Beacon at the TV ad and the word septic on the website, we thought they are the right one to help and fix the problem. So this guy came, gave us bid for $700+ which end up to $1K+ due to taxes, no parts included. He did the digging and scoping, said he didn't see any blockage and unsure of the water level between inlet/outlet, reassured us that he was able to clear pipes and can use the toilet/shower again. He recommended further inspection of the septic as he was uncertain of the condition. The following day, the water overflow happened again, called Beacon to possibly come back as follow up service since he was not able to resolve the issue, same technician called and said he can come back but we will be charged again for another service as they don't warranty previous job done. Called the supervisor and complained but no help or even partial refund was given except for a long lecture in which is a bigger disappointment.

Called Evergreen sanitation the following day, and for same amount but different approach to fix the possible source of problem, which includes changing the pipes and adding appropriate filter, we were glad to find the right people and really regret paying the same amount for nothing with Beacon.

One advice learned, for issues outside the house, call septic guys and issues inside, call plumbers. But due to this experience, will not call or recommend Beacon plumbing again.

Sam B.

11/25/2020

If you feel like paying $942 for an hour's work of drain unclogging and moving a garbage disposal to other side for some arbitrary reason (not even a replacement), then go with these guys. Or, get a second opinion and find someone considerably cheaper who will likely provide considerably better service without the price gouging. We were rushed to get our pipe issue fixed for the holidays and got stuck with these guys, as seems to be the case with other reviews. Next time we'll hit up someone else.

p e.

12/01/2017 12:00:00 SA

I have a rental property where the water heater wasn't working. It was installed new this year, so I assumed it would be an easy fix, but I wasn't able to go investigate. So, my rental manager asked Beacon Plumbing to have a look; they told my rental manager $75 for the service call, but they they charged $413 to light the pilot light. That's the only thing it needed, the pilot light to be lit, and they charged $413!? The entire service call took less than 15 minutes. WTF!?

Beacon Plumbing is a problem.

When I called to question them, B*****, the World's Most Condescending Phone Answerer's reply to me: if it were that simple, you would have did it yourself. Actually, it was that simple, but I wasn't able to make the drive to have a look. B*****, if lighting a pilot light is such an intellectual challenge for you and your staff, then we won't need your services for actual plumbing. Your technician took advantage of my rental property manger who was in a bind. The simple fact is: you are crooked and lack a moral compass.

Also, if one of my employees ever spoke with a customer with the condescending tone you spoke with me, they'd be fired and have no option than to go work at Beacon Plumbing.

V G.

3/26/2020

At the start of the pandemic my furnace died. Beacon physically answered my call and had someone to my house quickly. Ismael arrived, diagnosed the problem. Fix or new furnace? No hard sell. Was very supportive of current situation. Once we opted for a new furnace he consistently delivered excellent communication. They were here when they said they would be. They kept themselves and our family safe from the virus taking EVERY precaution. They now have a customer for life. I cannot reccomend Beacon or Ismael highly enough.!! Hard to find this level of customer service in this day in age.

SK L.

1/14/2020

My heater broke on Sunday so I was not able to hire a local company I usually use. Beacon plumbing came and replaced an electronic igniter. They charged me $685.00. I had no choice but pay it because when they came out was already late in the afternoon and I was afraid that I could not find any other people to come to fix the furnace. Well.. the winter storm was approaching.

I felt I was ripped off so asked around if this would have been an average cost for a similar job and the answer is NO.

I give one star for technicians who were polite and it seems that the unreasonable charge is not their fault.

Richard G.

7/21/2020

When Kyle showed up on my porch I opened the door and he just stood staring at me. No introduction, nothing. So I said you must be from Beacon and he finally said yes. I then escorted him to the kitchen where my sink had stopped up. He hitched up his shorts (no belt, sagging pants!) Bent down to look at the plumbing under the sink. He stood up and said he would go write up an estimate for the work.
When he returned a moment later he quoted me $446.15 for running a snake down the drain, no warranty on drain cleaning, if it plugs up again in 6 months, there's no warranty.
I told him there's no way I'm paying over $400 to run a snake down the sink. Cost me over $85 for the Beacon tech to write up a ridiculous estimate and act like he didn't want to be here anyway.
I'll never call Beacon again!

Tim C.

12/01/2020 12:00:00 SA

Our water heater was slowly leaking when my wife called Beacon plumbing.
When they arrived they were not equipped to replace it and had to come back the next day, they replaced it and said it was all good. That being said the service tech left leaving us a non itemized bill for $2200.
Later that day my wife noticed water pouring down our downstairs powder room! When she called them back they told here that the tech was on Vason island and would be on his way soon ( never mind the water leaking all over).
This all happened around 6pm, they showed up at about 8:30. No other service technicians could come out to help........ the service tech hooked up a bad t joint and did not realize it was spraying water everywhere.
They sent out a very disgusting damage control person to help with clean up he was absolutely worthless and my wife told him to leave. I looked online and found the same water heater for $600.
Spoke with the gentleman who is responsible for issues like this he said he would resolve the problem, here it is a month later and can't get them to call back. Look elsewhere there are many other plumbing companies in the area beware!

Sucharit S.

04/07/2020 12:00:00 SA

They are worst not only by the quality of their work but be aware of their integrity and honesty. They left a leak undetected at my place.

Leslie D.

05/01/2020 12:00:00 SA

I have used Beacon Plumbing for all my plumbing repairs in my 66 year old house. They have always correctly diagnosed the problem and have done complete repairs.
I have had many different Beacon repairmen service our house and they are all very professional and nice. They have always sent two repairmen, so it makes the job very efficient.
Today I had Jimmy and Tom do my repair work. They were both super nice and did a great job. They clearly explained to me exactly what needed to be done. And they were very professional.
The only reason I gave them 4 stars was because they are probably not the cheapest plumbing service around. But call them if you want a good thorough job done.

Ray K.

11/26/2020

This company will rip you off! They charged me $500 for a leak search AFTER I told them where the leak was. Total bill came to $2500 for 45 mins of work with zero explanation of why. The service itself was great. If they didn't rip me off, this would have been 5 stars. Unethical. Total rip off. This seems to be a constant theme in most of their reviews.Stay away.

Gina C.

04/05/2020 12:00:00 SA

Josh and Ian came to our house today and fixed our angle stops....which broke in the middle of the night causing a flood! Great service from both of them. I highly recommend their services!

Bob W.

4/29/2020

We had a plugged sewer line and qere quoted $736 over the phone. When the bill came up it was over $900-- when questions they said there was a $75 service call fee and sales tax. Danger beware. Charged $900 to clear drain and they were there for 40 minutes. Checked toilets and they flushed so they said it was ok. 10 minutes later sink drain was plugged so had to call another plumber.
DO NOT USE THEM UNLESS YOU LIKE BEING CHARGED LOTS FOR LITTLE
Found piping problem on drain lines and wanted $4000 to fix.
DANGER DANGER DANGER

Brian C.

2/20/2020

I called Beacon to clear a 2nd floor shower drain. They unscrewed (2) screws and cleared a small amount caulk to remove the 5 drain cap.
They pulled out hair and placed cap with (2) screws and a small amount of caulk, less than 30 minutes @ a cost of $457! However, the gentleman who came out were clean, courteous and professional, NO issues with them.
Beacon's cost were and are ridiculously high!

Brandy M.

02/09/2020 12:00:00 SA

**Update**
After I called and explained how we fixed our clog and wrote the Yelp review, I gave Beacon the chance to make it right. It took a few phone calls but eventually they explained that our technician was wrong and he should have called a senior plumber. They still believe we have an ongoing issue, which we might, it is an old house. But they did issue a partial refund and some service vouchers.

****

Keep freakin, don't call Beacon. I'm giving them a 2 star only because they are very quick to respond. But that is probably because they want to take your money and do very little work.
I had a clog in my main sewer line. I called Beacon to help. We have 3 access lines in our house. One they sAid was too small. The other two are behind our toilet and they wouldn't use them because they didn't want to have to remove the the toilet. They tried to snake from our vent on the roof. The snake couldn't reach the clog. They charged me $700 to tell me they couldn't help. And to be able to help they'd need to put in a new sewer access line I in the front I i my house which would cost $3.300. Well my husband went to home depot, rented a hand fed manual snake for $100. Took off the toilet, ran the snake and cleared our clog. We called Beacon and informed them off this situation They said it's their policy for liability purposes. Total BS that a plumbing company won't remove a toilet to fix a clog

Don M.

10/31/2018

So here we are 03:30AM and our shower is going crazy and can not turn it off until all the water to house is off. Mike V and his helper arrive later morning solve the problem but also see another issue. They educate me with reasonable explanations.

Everything is fixed. Very happy to meet a plumber that is not ripping us off!

J A.

01/07/2021 12:00:00 SA

Great service by Luis and Esther to inspect and diagnose my septic problem on Vashon Island: Beacon took my call at 7pm yesterday, and Luis and Esther arrived as scheduled this morning. They had the camera and other equipment required, called before they arrived, and got the job done well and in line with the price I was quoted. Both were professional, courteous, efficient, and diagnosed (and showed me) the problem and recommended how to fix it. Thanks!

Ashlee E.

10/30/2020

Beacon Plumbing came out they were able to do a same day job which after calling 5 other places who were too busy for same day. They came to snake our septic drain because everything stopped draining. They started the snake and jet stream process to find the pipe had collapsed. Our house was built in the 60s so we have an old concrete pipe line to the house. I asked them about how far was the snake line in that they were showing the collapse, the guy tells me 8ft which is basically under the house and I'm pretty panicked. They give me a quote for $6300 for same day repair, he wrote on it for 5 feet and tells me they'll have to replace more but they won't charge. Unfortunately we didn't really have a choice but to pay the EXTREMELY overpriced quote due to others availability and we can't really be without toilets or drains. So they do the repair they ended up only replacing 3 feet of pipe! And show me the break is a foot from the septic tank which they lied about. Then proceeded to hook the PVC to the concrete line! Which is insane so now we have who knows how much time before another piece of the concrete line collapses. Our previous house had this happen and they removed the whole old line up to the house it was 30 feet and charged $1500. Absolutely insane then the guy tells us the remainder of the concrete pipe looked fine so he left it. When it came to pay they tried to charge us an additional $1600 for snaking and jetting which I flat out refused to pay, you just showed me you got a foot into the pipe you didn't jet stream or snake anything. They agreed to take that off and $7k later we have a half assed job done and will have to pay to have the pipes replaced again because they didn't completely remove the old concrete pipe which all together is only maybe 6-7feet from the house. DO NOT USE if you can!!

Marc D.

03/03/2020 12:00:00 SA

Fantastic Service, both techs were super friendly.

Arrived on time and did excellent work.

Peyton B.

4/17/2021

Right off the bat, ask for Jimmy. Does a fantastic job, explains what is being done and treats you with respect. He has been out twice for different issues and I would request his help every time. Nice to have a professional.

Jennifer R.

03/10/2020 12:00:00 SA

Nothing says worry like water leaking. This was our second visit with Beacon. First was an awesome experience despite all the snow. This time, they were out first next morning and quickly addressed the issue. Rick and Zadrian was polite and considerate. Zadrian was thorough making sure this part wouldn't fail again leaving me feeling secure with the work.

Ashley D.

03/04/2020 12:00:00 SA

Fast and efficient! We had an issue with our sump pump. It happen in the afternoon and I was extremely worried with some family staying downstairs that we were not going to be able get it fixed quickly. Beacon plumbing has been such a great supporter of our children's school and we felt they were in the running to be called. Out of all that we called beacon was able and willing to come out within the next 2 hours and they stuck by their time slot not only did I have two great, funny and honest guys but they made me completely comfortable with everything that was going on. They tried several different options to try and troubleshoot the problem before we had to actually pay for a new sump pump. I greatly appreciate Giovanni and his assistant.

James G.

12/29/2020

Unbelievable service! We had our service line to our city water meter burst in late afternoon on Christmas Eve. The city did there part, but we needed to get a fitting replaced ASAP. I called various places that serviced Duvall area and found most were not very helpful. I called Beacon and spoke to Adrian who reassured me they could and would help us get out water back on today. His calm demeanor and sincere desire to help us was beyond comforting and reduced my holiday stress (or my freakin) level immensely. Within 30 minutes, technician Jake (our hero) came and had the issue resolved in no time flat and we had running water and Christmas was saved, literally! Jake was friendly, professional and approachable. I would strongly recommend Beacon to anyone in need!

Laurel J.

12/15/2019

So expensive for not much work. $150 to have a leaky sink looked at but no repairs done, $150 to have another sink with a leak have a part tightened. Very frustrating to have such a huge bill for very little done. We didn't do research into other pricing options from other companies but you'd better believe we've learned our lesson. We showed several coupons ($50 off) but they declined saying they were already giving us a discount. I'm not sure how $414 with trip charge/tax for tightening a lose part and looking at a leaky sink is a discount but sure. New motto- KEEP FREAKIN, DON'T CALL BEACON. The technician was competent but the prices are straight up outrageous.

Tisha M.

9/24/2017

Stop freakin and just flush your money in a TOILET!

My rental property's water heater broke and Beacon plumbing was able to get someone in asap but said that it was $100 just to come out ... not do a diagnostic. Just to physically show up.

The technician Jon was very courteous and communicated with me every step of the way. He then informed me that in ADDITION to paying $100 for his being there it was an additional $289 for a diagnostic which was apparently 1800 additional for a part or $4000 for a replace the unit. Just felt that they were fleecing me. I highly recommend calling Home Depot and going through them. Helped me right away and had no extra hidden costs and all in all total was half what Beacon quoted me.

Kevin K.

12/24/2020

This place is HORRIBLE. Avoid at all costs!! $70 plus tax for a trip fee to get terrible advise. When I complained that the advise wouldn't fix the actual problem I was having, I got jerked around by customer service for days. This went on until almost Christmas, when they felt I would be backed into a corner sufficiently and they could spring a $450 charge to install a $110 water filter on me. No other options offered, take it or leave it - but you better hurry and decide RIGHT NOW or we might not have a plumber available! NEVER EVER EVER use this company!

Mitesh S.

03/02/2020 12:00:00 SA

Giovanni and James were really helpful with our plumbing issue. They really went above and beyond to get the job done. There were a few times that I didn't think it was going to get done but they kept trying different things until they got it And now we're set up better than we were before. Highly recommend.

Benjamin G.

12/23/2019

If I could give less that 1 star I would. These guys charged me $1352.25 for 90 minutes of work to clear a drain. I truly wish I had read the yelp reviews before I had them come out. Lesson learned but never again

Jason L.

03/12/2020 12:00:00 SA

This is the second time I had Beacon plumbing do a major project on my home. Tony H was excellent in going over all aspect of putting a new water heater for my home from cost, installation, maintenance throughly answering any questions I had regarding any step of the process. Job well done #220453

Kent H.

12/21/2020

Had an electrical problem that needed fixing right away. Called beacon and they got out to our house quickly in heavy snow and bad traffic. Fixed the problem quickly and professionally. Very reasonable price. Zach and Dennis were the electricians - so friendly, helpful and professional. I couldn't have asked for better service. Will certainly go back to beacon for sure

T D.

6/15/2020

I would have rated BP higher had they completed the work I expected them to complete.

The Good
- The dispatcher was courteous and efficient;
- The plumber showed up early;
- The plumber quickly diagnosed the problem and called to explain;
- The plumber clearly explained costs to fix

The Bad
- The plumber quoted me $792.00 + tax including faucet to repair;
- A decent faucet costs less than $95.00 and about 30min to install;
- The plumber gave me a hard sell and was aggressively opportunistic;

Summary
- Do a bit of research before calling a plumber in general. Many fixtures in the home can be repaired/replaced for minimal costs with common tools and one or two inexpensive specialized tools (e.g., basin wrench)

New Catch Phrase for BP: If you call Beacon, start Freakin'

Chad B.

02/05/2020 12:00:00 SA

We had a clogged drain in our tub. We tried to snake it out ourselves, and in the process, broke a piece off our overflow unit. It was looking like it was going to be a very pricey fix initially, but Brent and Josh came out, and fixed us up, and with a solution that was much less costly. These guys were so great...friendly, personable, trustworthy,and efficient! Thanks Beacon Plumbing of Kent!!

LaVonne C.

3/27/2020

I called Beacon Plumbing when the motor went out on my furnace. SHAWN had a new furnace installed 48 hours later. He was efficient and professional and answered every question I could think of. He even taught me how to adjust the air flow for both the heating and the air conditioning.
SHAWN is a good ol' Southern boy from Texas who knows his stuff. Give him a call.

Jennifer S.

12/02/2020 12:00:00 SA

I meant to leave this review after needing some emergency plumbing done a few months ago where we ended up having a big, scary leak (as a result of user error on our part). They fixed it after doing their review and showed everything price-wise upfront, and we even used Beacon's electrician services to come in and take a look at everything else. Fast forward to today, the lever on the faucet they installed broke, and they came by within three hours of my phone call to fix the problem at no charge (they have a year warranty). Thanks!

Jennifer Y.

2/29/2020

Gio and James were able to come in within an hour we called in. We thought we had a simple septic tank pumping issue but it turned out to be much worse. They came in, explained everything, and explained everything as they worked. Highly recommend!

Kelly R.

2/29/2020

I needed a new water heater and new toilet installed and was extremely impressed with how quickly Mike V was able to coordinate with me and get me scheduled. Mike V and Vic were fast, responsive and communicated all of my options. They took extreme caution with my new floors and worked around a challenging space where my water heater was located without having to open up any walls. They were also very friendly and fun to work with. The entire process was extremely convenient for me and my busy schedule! The only reason I am giving 4-stars instead of 5 is due to the cost of the toilet. I asked questions about the price of the water heater but somehow I didn't really pay close attention to the pricing of the toilet. I wish I had done a little more research beforehand because I do feel that the price was a little high. But, the convenience of the entire process kind of makes up for it.

John S.

12/18/2019

Seven years later the pipe that Beacon said needed to be replaced failed. If I had listened to what I was being told I'd have a house to live in right now. All I can say is that I was wrong and Beacon was right. If you have PVC pipe in your house and anyone tells you to replace it... REPLACE IT.

Alana C.

2/28/2020

I have used Beacon a few times and have always been pleased with their work. Today I called to have my water pressure issue looked at. James was the tech this time and was very knowledgeable and efficient. I would recommend James at Beacon for your next plumbing need.
Another thing I appreciate about Beacon they are always on time!!!

Nate D.

2/13/2020

Call Beacon at 9am, by 9:05 the the Tech Anthony called me, and him and Gato were at the house by 9:55. They were very courteous, quick to detect the issue, and did a great job fixing the issue. This is the second time I have called Beacon and am grateful at how quick they are able to respond and stop emergencies from getting worst. Thank you!

Mike T.

10/28/2018

Beacon came out and gave me an estimate for a pipe leak in the basement bathroom.
They quoted me at over $3000, for a job that I eventually did myself by going to Home Depot and
Renting a jackhammer and buying $30 in materials
to fix the leak. My total cost; $85.
Word to the wise, don't even call these flea bags!

Kevin B.

3/14/2020

I had an emergency hot water heater issue and Brom and the rest of his team at Beacon really cam through for me. They were able to get me up and running with a new heat pump hot water heater by that evening! There were a few miscues when I initially called in (thus 4 stars not five) otherwise everything was perfect. Thanks guys!

Dan W.

11/28/2020

Kitchen sink wouldn't drain and clog was somewhere deep in the pipes. Called Beacon and they scheduled me for later that day, 10mins later the plumber Gato called me and said he was on his way with eta. Gato quickly diagnosed the issue, was up front with pricing and finished the job quickly and professionally. Great service! Will definitely use Beacon again in the future.

Jordan K.

01/12/2019 12:00:00 SA

Truly the essence of sleazy plumbing pricing with a bait and switch. I needed a kitchen sink drain clog removed. The sink drained but was slow and would back up with to much water. I could not run dishwasher because of this. I called several plumbers to get estimated rates. Beacon phone person said $300-325 out the door, which was close to or below others. Beacon had the first available spot and because I was supposed to have a party that afternoon I needed it dealt with as soon as possible. Jake the service tech arrived promptly and inspected and told me it would 550. That included a 75 trip charge which I was told was already included on the phone. At this point party is in 2 hours. Now I am forced to say yes to the repair because I don't have time for another option. (Caveat Jake was very nice, completed the job promptly and give helpful tips to avoid future clogs)

You lied on the phone about the cost to get in the door and then took it back by telling me you don't do estimates over the phone then F me with the price when I have no other option. As a homeowner I will never use Beacon again and will actively tell my friends and family this story and advise them to go with literally any other company.

Hutch W.

02/05/2020 12:00:00 SA

Had issues with my Navien tankless water heater boiler combo. No hot water. Called around and could only get people a week out. Called beacon and they were able to come that day. Josh and Ian were able to resolve my issue and fix few things that would be problems for me down the road. Thanks guys!

Chris W.

03/10/2020 12:00:00 SA

This is my second time having Beacon out to fix something in our new home. The joys of having a new home I guess. But we're very happy Beacon was able to come out promptly both times, and both times quickly fixed the issue. Two different crews, and they were both courteous, professional, and efficient. Would definitely recommend!

Peter L.

10/29/2017

I wish there is 0 star option.

My house's water heater was broken during weekend, so I called them to come to inspect, during the call, I didn't ask the estimate price, and they didn't mention at all.

When the guy come, I was told need to replace a new one, the cheapest is around $2600, and refused to tell me the labor price, wtf, the normal price is less than $1000, and He said this is the price, do it or not do it. The I decided to not do it, he started to charge me estimate fee almost $90, and blame me didn't ask in front...

Nice company.

Katie B.

02/12/2020 12:00:00 SA

Very timely for a late in the day call, Josh and Ian are extremely knowledgable and got us all fixed up! Thanks guys!!!

Rachael H.

11/14/2020

Frank was great. He showed up early, got the job done perfectly as requested, was courteous and respectful of our home. He took every precaution to protect against the spread of germs. I would hire them again without question.

Sara B.

3/28/2021

I've had a septic pump at my home replaced by Beacon and it was not done correctly, even after multiple visits. At this point it has been over a year of trying to fix it and Beacon won't fix without cost because it is no longer under warranty, even though we have had them come out multiple times in that year and they have failed to fix it (and I've paid for several of those visits). They installed the new pump, then it failed later that same day, causing them to need to come back. Ever since it has continued to not work properly. When we did have them come out to inspect, despite not finding any clogs, they still claimed it was our fault and not covered by the warranty, so we paid for the visit. We now have a pump that is still set up incorrectly and needs to be serviced, but we will be going to another plumber at this point.

Branden A.

11/09/2019 12:00:00 SA

Hit or miss company depending on the plumbers / employees. More than a few people in my neighborhood (Ravenna/Wedgwood area) have stated similar complaints as to unethical behavior and dishonest estimates and dealings. One or two people saying it is an outlier but more and more - all citing shady practices and dishonesty - is a trend. Leadership, ethics and what's tolerated starts at the top and trickles down to the subordinates. I've never met the owner of BP but they're not a company I would do business with nor recommend to others.

Don B.

11/21/2020

We had a circuit breaker throw after running two space heaters on the same circuit. When I reset the breaker, it made a crackling noise. This concerned us, so my wife called Beacon at 5pm on a Friday. Frank and Zach arrived at our house an hour later and explained that it wasn't just the two space heaters, but the fridge and freezer in our garage that were on the same circuit. After looking at our situation they had two suggestions. Replace the breaker or replace the breaker and run a new line with a new breaker to the fridge and freezer in the garage. We had them do the new line and an hour later they had us fixed up with a much reduced load with a replaced 15 amp breaker and a new 15 amp for the fridge/freezer. By 7pm our house was no longer in danger of burning down due to an electrical fire. Yay Beacon! Thanks Frank and Zach!

G M.

11/09/2019 12:00:00 SA

Just got off the phone with a friend who saved over $10,000 by getting a second opinion on plumbing work and NOT going with Beacon. When she had a sewage backup situation, Beacon quoted more than ten grand. Another group came out and looked and diagnosed the same problem with tree roots, but their solution was just a few hundred dollars. Weeks later, everything is flowing fine and dandy, especially their bank account since they didn't trust the Beacon scammers. It was too late for me. I fell for the Beacon scam. They get you when you are desperate. You just want the sewage problem fixed. They do that, and their workers are hard ass working people, but they just upsell and tell you you need stuff you don't. Get a second opinion. Beacon scams!

Bryan M.

01/01/2018 12:00:00 SA

Called about snaking some drains. I was told that it was my septic but the guy telling me it was the septic wasn't a septic guy. They quoted $2200 to dig and locate my septic and then pump it. $1400 of the $2200 was digging. I had flowhawks come out and they told me exactly where my septic was and where to dig it myself. They doubted that the septic needed to be pumped but thought the inlet could be plugged. So, I dug the $1400 hole in an hour by myself and it was within 6 inches of where flowhawks told me to dig. Pulled lid off and sure enough, just a plugged inlet. Took an old broom handle and pushed the debris from the inlet and the problem was solved. Flowhawks said I had at least 2 more years before it needed to be pumped.

Unless your rich, stop freakin and call anyone but beacon.

adam s.

2/28/2020

Jake did a great job! Super thorough and explained everything. Will definitely use again.

Thanks Jake.
219925

Ryan F.

2/27/2020

I needed a quote to install a water heater. Josh and Ian came by, gave me all the information I needed quickly and clearly, and discussed next steps. Highly professional, on time (early, in fact), and efficient. Will update review after the actual install but wanted to give these guys a good review for the work so far.

Sven F.

2/26/2020

Water came out of the base of our guest toilet. They showed us that the original installation had a substantial problem that was causing this, which represented an additional complication - but they fixed it, and it looks and works great!

Brandon F.

2/26/2020

Josh and Ian came out to do a big job for me, swapping my electric tank water heater for a gas tankless one and relocating it to the attic. They did excellent work and kept me in the loop, even providing me with advice and contacts for other work I'm having done. Will definitely use them again.

Jen P.

10/18/2017

If I could I'd give negative stars! We noticed our furnace went out on Saturday & called to schedule an appointment with them that day- This is my Facebook and Instagram post:
SHAME ON YOU Beacon Plumbing!
You schedule an appointment between 4-7pm then never call to notify you'll be late. When we call you push us out to 9-9:30pm for your arrival... at 10pm when we call you ask to come even later... um no it's cold in our house and we've waited all afternoon/night for you to just give us a diagnosis of what's wrong with our furnace. So you schedule to come the next morning between 9-10am... you finally show up at 11am and still charge the $75 quoted price to do so but then add tax on what was stated was a flat rate. Your customer service was awful! No wonder we didn't go with your quote, on top of that you're higher than any other FREE quotes we received!
DO NOT USE BEACON PLUMBING!!!

Jon M.

8/29/2017

Considering that it was an emergency and I was frustrated after waiting on the dispatcher at Southwest Plumbing to call me back, I'm quite happy with the service from Beacon. I called last night to have a couple of leaks taken care of - the packing nut at the the main shutoff valve crapped the bed and I had a leak on another line. Israel showed up in 20 mins, took a look at the problem, gave me a quote - holy crap, plumbing is expensive - and got right to work. Took just under 2 hours to complete the work. Good dude.

I know work on my 70+ yr old house can be tough for anyone who works on it, myself included. But I'm satisfied. Good work, y'all!

Youssef S.

01/10/2020 12:00:00 SA

Very responsive service! Jake was very knowledgeable and professional. He walked me through quotes and the work that needs to be done. I was quoted double the price from another competitor with them assuming the worst case scenario right away but I'm glad I went with beacon plumbing. Job# 216891

Sunshine J.

10/20/2020

Beacon was set up to arrive to my house between 1-4pm, I anticipated their arrival and every time my dogs barked I ran to the door to see if they were here. At 3:08 pm I ran to the door after the dogs started barking, the same time they called me and said if you still want this appointment please call back and confirm I called back right away and let it ring multiple times, no answer. Since I didn't answer the phone then went on to another job. Who does business this way? I set up the appointment because I needed a plumber.

Sarah A.

11/27/2019

Felt scammed by Beacon Plumbing yesterday.

Hot water heater died - called Beacon. Said they would be out to service between 2-5pm and quoted a $75 service call charge. Their technician started calling at 9am to arrange an earlier time. After multiple calls from technician, Beacon arrived at 11am. After a brief explanation of the issue, the technician said $300 diagnostic fee was needed and required me to sign to acknowledge the fee. Diagnostic test took less than 10 mins. Technician said needed a $2,600 part which he would have to order and not sure when it would arrive OR they happen to have a $5,600 replacement tankless water heater on their truck which they could install.

Fortunately, I had a contractor on site doing some remodel work. He called a plumber reference and they quoted $4,000 to do the same work. I feel Beacon scammed with an ridicules $300 diagnostic fee and a push to overpay for a replacement hot water heater. We called Beacon home office today to complain about the diagnostic fee and overcharge quote to replace. Their response was not our issue. Very unprofessional and ,as I understand from talking to others, this appears to be a trend with how Beacon operates.

Annie B.

02/09/2020 12:00:00 SA

Was very pleased with how quickly they were able to get here. Was a little surprised at how much it cost. Our techs were Josh and James

K L.

9/23/2019

DON'T USE BEACON. Unless you love getting ripped off.

I called to get an estimate for some re-plumbing work. I asked the lady on the phone if they did free estimates, and she said yes. I said, in that case I'll make an appointment. Two plumbers came out, spent an hour doing the estimate, then asked me to sign a contract to start a $20,000+ job (!!!!) immediately. I said I needed more time because I didn't have that kind of money.

They said if I didn't sign the contract immediately, I needed to pay them $75 for coming out to do the estimate. As a small female alone in her house with two strange men, I felt a bit compelled to hand over the $75 (actually, it ended up being $82.58 because they added tax or something) and I was totally uncomfortable with how I was being treated.

First I complained to Beacon and they told me well it's not an estimate fee, it's a trip charge. Then they said they were sorry they didn't tell me there would be a fee. That was it. Next, I contacted the BBB. Beacon's response was that they had proof they told me about the trip charge, but of course they refused to share their alleged proof with me or the BBB.

These guys use bait-and-switch tactics, they only want as much of your money as they can squeeze out of you, and they do not care about their reputation. Lesson learned!

If you've had a problem with Beacon's dishonest business dealings, you can do what I did and file complaints with the Better Business Bureau and the Federal Trade Commission.

Michael S.

12/16/2019

Jake was out - unclogged toilet quickly.
Friendly and professional.

Reference 215156

Shanshan S.

10/08/2019 12:00:00 SA

Giovanni and Sean are super helpful and great. My water heater is leaking, they come in and fixed within a day. Super helpful in explaining what's going on, and their price is great. Recommend them, efficient and professional!

Whitney T.

02/02/2020 12:00:00 SA

We had an issue with our shower not turning off at 11pm and had to cut off the water at the street to stop it. Ismael was at our residence within an hour. He was able to repair the shower that night and had our water on again in about a half hour. Ismael was curteous, professional, used shoe covers :D and gave us all the pricing information up front. Would definitely call Beacon again in the future, or at least Ismael. Thanks Ismael!!!

Kerry B.

01/07/2020 12:00:00 SA

I am leaving this review for my mother who was so happy with the service she got with Beacon. James & Devar came to her place within hours of her calling to have a kitchen faucet replaced. They were respectful, hard-workers who worked quickly & efficiently. Thanks so much! Go Hawks!

P W.

4/28/2018

I was trying to repair my garden faucet, but it was so old such that I had to replace the entire hose bib. I thought that I could just unscrew it with force, but broke the entire pipe off. I then went down to the crawl space and could see some water leaking from the supposedly broken pipe that's inside the wall.

It was on a Saturday evening and my house would be without water with my wife and two kids if not repaired, so I immediately called Beacon Plumbing for help.

Mike Sullivan and Mario Miranda arrived within 40 minutes, and were able to quickly devise a plan to fix. They were also very experienced and could quickly identify where to drill a hole inside the house to get to the broken pipe. They got the entire thing repaired professionally within 30 minutes. They also gave me great advice about the water irrigation system that I was planning to build. I was so glad that they were here to save the weekend for my family and the house.

Eric K.

1/30/2020

We had a leak under our kitchen sink and a busted disposal one late Friday evening. I had never used Beacon before but gave them a call. Customer service was courteous and within 30-45 minutes, Jake showed up at our home around 10:30pm. He provided options for our situation. He was honest, professional and quietly worked as our kids slept upstairs. He left around midnight and came back the next afternoon to finish the job. We would call Beacon again.

Krishnamurthy G.

04/08/2021 12:00:00 SA

Our expansion tank suddenly started leaking water heavily in the garage. We stopped freaking and called Beacon. They quoted $820 to replace the tank + $75 trip charge and mounts to install on the wall for code ($188). Since we had to shut off the water for the house, we had no choice but to fix it quickly. We argued that it was expensive and they would change the price. They did a good job but very pricy. So, I will never call them in future unless desperate again and no one else is available.

Pamela H.

04/04/2020 12:00:00 SA

Not that there's ever a great time for an UN-fun surprise but during a pandemic felt like a punch to the gut for our hot water heater to give up and flood a corner of our garage. (Because I don't have enough to clean and sanitize right now?) We called Beacon on 4/2/20 and ISMAEL (Kent location, on the receipt) was out in about half an hour. He was polite, professional, and respectful of safety and comfort as he was gloved and masked. I felt bad that he was out in our cold garage for about the 2 hours that he estimated up front that it would take and he even mopped up the water that I planned to mop after the leak was stopped! We certainly appreciated having hot water again to be able to keep washing hands, counters and basically ALL THE THINGS!

ISMAEL! We are Thankful and Appreciative of you and your service! You are an attribute to Beacon Plumbing. Be Safe, Be Well, Sir!

Michelle M.

09/04/2017 12:00:00 SA

Additional details you like-
When I balked at the ridiculously expensive option, your guy told me I shouldn't do this, but if you'd like I could do a quicker fix to the tune of $2000 this time. I suppose I was supposed to be so thrilled with the bargain price, I wouldn't see through his scam.
Based on this experience the only thing your crew is knowledgeable in is how to write bogus estimates to eek top dollar out of customers.
Feel free to email me directly for my information so you can pull this estimate up. [email protected]

Handsome G.

8/17/2015

Beacon plumbing came today to help us out.
The technicians were extremely professional.
The one in particular was Marcus.

If I ever need plumbing again, I hope Marcus comes every time!!!

First, Marcus calls to let us know that he was on the way.

When he arrived, Marcus met me with a genuine caring smile!

Right away, Marcus assured me that he would take good care of us and that's precisely what he did.

His inspection was meticulous.
He found the leak under the home.
He informed us continually at every phase of the repair.

Finally, Marcus fixed the problem and reported all of his findings and recommendations.

What can I say, ..... good old fashioned honest service is not a thing of the past at Beacon Plumbing, it's just the way they do business.

Thanks Marcus !
And thanks Beacon!

Connor P.

12/12/2019 12:00:00 SA

Our upstairs shower was leaking and causing a huge mess. James and Davar came out the same day of my call and went above and beyond. They stayed until the leak was completely fixed and made sure it wasn't going to be a problem. A lot of ceiling drywall rotted out and they cut away all the bad material to make sure it doesn't spread. I'd definitely recommend them!

Kelsey L.

9/28/2020

These people caused over $2,000 in damage. Full stop. DO NOT HIRE NO MATTER HOW DESPERATE YOU ARE.

We hired them a few years ago to fix a bathtub drain and we just realized how bad the damage was now that we had enough money to hire a new company to repair it. When shopping around for other plumbers, one mention of Beacon Plumbing and service people would already have heard of how terrible they are. They've got an infamous reputation in the industry apparently.

Here's what happened:
- They initially sent someone out who said something along the lines of, I don't normally do this. We came to find out later, they sent us an electrician instead of a plumber. Did that stop him from attempting to do plumbing work? Nope. So unsurprisingly, when the repairman left, the problem remained.
- We tried to give them a second chance to fix the issue (in retrospect, this seems stupid on our part) and they sent someone out who was clearly wearing an earpiece and being coached about how to respond to questions (we could see and hear the earpiece and he was pausing before every response). So shady.
- We finally gave up and got a different company to fix the drain-- years later because we don't have a lot of money.
- IT COST OVER $2,000 to fix the part that Beacon damaged because the new company had to go under the house to open up the plumbing and retrieve a broken part that had come loose due to Beacon's malpractice. Beacon refused even to give a refund, let alone pay for the damage they caused.
- If we had realized the damage was this bad, we would have taken them to court.

Bottom line: DON'T TRUST THIS COMPANY. THEY'RE CROOKS. ZERO STARS.

Tangie N.

03/10/2018 12:00:00 SA

Had main line back up causing issues with both bathrooms - called them Sunday morning there were out that afternoon. First guys that sent out had bad attitude, but then they sent us Paul & Jordan who were great. Both are very professional and courteous. They took care of the problems we had quickly and efficiently. Thanks Paul & Jonathan

Main reason for not giving 5 stars was communication issue when they sent the first team with shitty attitude

Tom T.

12/13/2019

Spotted a puddle near the driveway (no rain) where I know the water main runs. Dug down and the hole filled with water. Called in the morning and Matt was here right when they said he would be. Told him the problem; he took a look, provided several options to resolve and gave me the info to make a good decision. He got to work and problem solved. I really appreciate being given choices, with pro/con backing - not just doing what I think needs to be done or trying to sell me something to make more money. Matt is a good guy and I will be calling Beacon again if needed and asking if he is available.

James B.

10/17/2020

Our House plumbing got way,way back up. The Landlord suggested we try Beacon. You know stop freaking,call Beacon! Mind you it's Saterday after hours, within 2 hours of the call two guys and a well equipped truck showed up. Ryan and Stanford. Both had P.P.E. on and we polite. Ryan was a straight shooter with what needed to happen to fix our House. And BEFORE, any wrench was turned, he gave us a good idea of what the cost would be. No surprises. They sent a video camera down first, to see just what was needed. Very helpful the two guys worked for a couple of hours and when it was all said and done, the original quote was spot on! Refreshing . Ryan also informed me that there was a$50 cupon online, so that saved us a little.. all and all, we were in a bad way, and they got us up and running quickly. Both guys were professional and curtious. I don't really have a basis for comparison but, it did seem expensive.. For a speedy, professional, repair, look no further, Beacon delivered. If you are budget concerned, you might shop around. But who knows what you will get?

hrs h.

11/09/2019 12:00:00 SA

DO NOT USE BEACON PLUMBING!!!!

2 months ago we had our sewer line back up into our basement and called Beacon Plumbing. They came out, charged us $700 to scope it (didn't even give us a recorded copy of the scope), told us we needed a brand new sewer line and that they could get started right then and that it would cost...

$25,000

Just the scoping alone had cleared our line and all the standing water in our basement drained back into the sewer, but they told us we probably wouldn't make it 2 weeks and needed to get it started ASAP. We were hesitant but feeling a little helpless so I told them we would wait a few weeks to do some research. Then they left.

Then less than 5 minutes later they came back and told us that they don't usually do this, but didn't want to leave us stranded with a broken sewer so told us we should at least do the hydro flush and that would buy us at least 2 weeks. It was $2500 to do the flush which would at least clear the roots. Done! That's something we can get our heads around! We did it.

Then they told us if we decided that same night to have the sewer rebuilt then we would save the $700 and $2500 we had already paid them and it would just go towards the new sewer. I wanted to jump on it, my husband wanted to wait. We were so close to jumping on it, but we went with his intuition instead. Since then I've been hearing really shady stuff about Beacon Plumbing and decided we should get a third party sewer scope person to come out and diagnose our problem before taking it to other sewer guys to give us bids.

Fast forward to today: we had a Sewer Scope guy come out and tell us, wait for it...

We do not need a new sewer AT ALL.

He said all we need is an annual root cleaning which they charge $210 for and includes the scope and a recording of the scope.

We paid Beacon Plumbing $700 for the scope with no recording and then $2500 for the root cleaning. And they were pushing us to spend $25,000 for a new sewer that we absolutely do not need.

HOW IS THIS COMPANY STILL IN BUSINESS??

Philip H.

3/29/2021

Lets start with the good, they called with an ETA and showed up on a Sunday. Now the real reason for the review, after looking at my simple broken ball valve, the gentlemen went to his truck and wrote up an estimate for 827.00 to repair a 30.98 ball valve. Because he dishonestly stated that it was a 300.00 plus part and that the company keeps raising the price, I have to now ask is this is what companies have been reduced to. When I ask why so much after I was told 100.00 call out by the dispatcher, the driver began verbally bashing the dispatcher and stated, that is what it was and the dispatcher did not know what they were talking about. He also stated that the blue pex fitting took a special tool and took time to replace. I refused service and honestly paid the call out fee of 100.00 plus tax, which the driver did not have change so I gave them 110.00. I then went to Home Depot and purchased the mythical special tool to fix the pex fitting which took 2 minutes with my 45.00 crimping tool. All in all the total time took me, a lowly home owner 17 minutes to repair with the newly acquired tools. Total cost from Home Depot was 95.48 and I had crimps remaining for my next 826.00 repair.
I wish I could say good things, but unfortunately this company brought this on themselves. As stated in other reviews I almost got robbed in my own home.

M D.

12/10/2017 12:00:00 SA

Brent and Kyle were fast, professional, informative, and polite. They knew exactly what to do and got right to it and fixed our leak. They also gave us advice for who to call for restoration and drying services and what to do now that the actual plumping was fixed. They also gave us an awesome Seahawks magnet for our fridge. Would definitely use Beacon again.

Also... we called and they arrived in less than 30 minutes!!

William H.

9/16/2020

I give them 2 stars for showing up within an hour of my call. My kitchen faucet was leaking, everything underneath was getting wet. The guy takes a quick look and tells me there's a pinhole leak and that the faucet needs repair. I asked him if he had faucets on his truck and he said yes, and that he would write me up a quote. He suggested that in the meantime I should get online and see if I could find a money off coupon on their website for new faucet installation. (I should have taken this for a red flag concerning the bottom line of the quote he brought back) He showed back up 10 minutes later with a quote for $748.75 plus tax and that included a discout for seniors!! That took my breath away! I asked him if he had Bobby Wagner in the truck with him for that price. Needless to say I let him know that I couldn't afford that price so he just charged me the 75 dollars for him showing up to my house. So with some help from youtube and McClendons Hardware I did it myself and save about 600 dollars, took me less than an hour! Very disappointed felt like I was legally being robbed!!

Kyle M.

05/08/2017 12:00:00 SA

Honestly a little disappointed in them. I was looking to have some general work done around my new house; heat pump installation, new water heater, dryer vent installation, gas line installation. Figured, since Beacon was plumbing, HVAC, electrical, it'd be convenient to call them first.
When they showed up to quote some work, I informed them it was going to be long term jobs; was just budgeting. The guys that came here were friendly enough, but I ended up paying for one of the jobs on the spot (the dryer vent), and got sucked into their preferred membership for an extra $200. I never got formal quotes for the other jobs I wanted long term. I got a 'ballpark estimate' for some heat pump ducting work which was about $15k more than another guy I talked to.

I ended up buying a ventless dryer so cancelled the service appointment and got my money back. Kasen was very responsive and refunded me (minus the $75 fee to get the quotes, which I never got).

At the end of the day, I'd avoid Beacon if you're budget-conscious. I shopped around and found better deals.

Nickie P.

5/23/2019

Mr. Kasen, yes you've responded to my emails, which I'm happy to post here. All of your responses offered ZERO resolution, with the exception of you suggesting that I contact the utilities company and ask them to write off the high bill due to the accidental water run. The steps you took were very clear: 1) you first investigated the situation, 2) asked us to contact the utilities company and request that they write off the amount because that's what they do apparently, which we did call them only for them to tell us we had to take up the issue with Beacon Plumbing and that they would NOT be writing any amount off and that we were passed due on our bill. 3) then you insinuated that someone else (other than your technician) could have turned the water valve on and left it running for months or saying our tenant should have heard the water running. So no resolution Kasen which is why we got a legal firm involved. You received the first letter from our lawyer, you then stopped all communications with us. And referred us to your legal counsel. We assumed you provided the letter you received to your legal counsel however we never received a response. We then had a second legal documentation drafted and it was US mailed to your legal counsel again no response. Issue found in March here we wre going into June. No resolution. I believe you want us to just go away, but that's not going to happen. Your company should take responsibility for the actions of its technicians!!!!your company has caused many issues for us and our tenant and not one apology from your company. The same technician who made the error came out to our house a second time and did the exact same error AGAIN after we fixed the problem. I mean come on!!!!

***UPDATE*** 5/24/19 - We reached out to a law firm who submitted a letter of resolution request to Mr. Kasen (service manager), the President of the company (Bill Cahill) and their legal counsel (Mr. Araki). Our outreaches to this 'reputable' company have gone unanswered. The fact that there is no effort on their part to try and resolve this issue that resulted from the negligence of one of their technicians... An error on their part not once but TWICE! Customer beware.
--------------------------------

We selected and trusted Beacon Plumbing to install a brand new water heater at a rental property in the Seattle area on December 27th. Unfortunately, the technician working on the project left the water valve open therefore water has been running outside, underground from 12/27/18 to 3/9/19. We were not aware of the running water, which again, water is running outside and UNDERGROUND (so not noticeable as one would think) until the tenant received a water bill from Seattle Public Utilities for close to $3,000. I am hoping that Kasen (service manager) and Bill C (owner) will do the right thing and take responsibility of the additional charges our tenant is faced with due to a careless act on behalf of their technician. Bill I hope that your employees share with you what our full experience has been with your company, which started off with:
1) Beacon Plumbing charging our account TWICE for the installation of the water heater
2) Water valve being left open for months, to our tenant receiving a high water bill
3) As company protocol due to our complaint a tech had to come out to the property on 3/12/19 to assess the situation (which the problem was fixed by us, the property owners on 3/9/19), only for your tech to turn on/open the outdoor water valve (when they should not have) and then left the property, with the water running!!! Your technicians had to go to our property three times yesterday. As property owners who trusted your company with our household needs, we are looking for a quick resolution to this issue. We are told our situation will be discussed with you within the next 24 hours and we will hear back from Kasen on how Beacon Plumbing will handle this situation.

Desiree H.

02/05/2015 12:00:00 SA

Don't use Beacon unless you want to have a recurring problem they caused but won't ever solve.

I am starting to see how they afford Lynch commercials. We were grossly over charged for a garbage disposal installation. But that's not the reason for the 1star.

During the install they broke our sink away from the counter on one side and reinstalled it for free. Months later it broke again. We called Beacon and they claim the invoice doesn't mention fixing the sink so they won't come repair it again without charging us.

We called a local, small, one guy operation, plumber who did the repair for free to make up for the experience with Beacon. I will definitely be a return customer. He could see how there where bracket marks from the condition prior to Beacon arriving. I took a photo of how they just glued splints around the perimeter of the sink and didn't replace the original support brackets.

If I want redemption I now have to dig up our old receipt because they claim to not have done the sink repair at all. It's not on their record, yet they fail to email the record on file.

Just find someone with more stars and hopefully Lynch moves on.

Jo ann C.

11/15/2019

If there was a zero rating, that is what I would have rated these people. Do not make these folks your first call for a drain problem. My son in law is new to renting a home, which happens to be our rental. And called Beacon. We had a clog somewhere in the drain. Did we get a quote yes. Which I thought was absolutely outrageous. But it's 4 o'clock and my pregnant daugther is on her way home. The technician who seemed barely competent, did seem optimitistic that he could get it cleared. Of course he did not. And said he could not use his hydro tool because there was no clean out drain. Which it turns out another company was ale to accomplish.
The cost was exorbitant and I would never call them again. Neither should you. You're paying for those absolutely stupid commercials if you hire these people. Buyer beware

Drew N.

1/28/2020

I was able to find through a friend, a different plumber. the guy came out right away, and after talking to him, he informed me that he used to work for Beacon Plumbing, and he confirmed everything that I had discovered (all they care about is their money, and nothing about the end result or customer). the new plumber came out, fixed my issue that Beacon never fixed, and charged me half of what Beacon charged me, AND had a great attitude while doing it.

I have told MANY people of my negative experience with Beacon, and will continue to do so. I have also been told of similar experiences through others, about the company.

BE AWARE IF CONSIDERING BEACON!!!!! I am shocked the Seahawks (Wagner or Lynch) had any affiliation with them...

Emma L.

1/18/2020

My boyfriend and I have been having a ton of trouble with our tub. It fills up with 6 inches of water every time one of us showers and the drain has been impossible to get off. We tried everything!

After a few weeks of this and a very unresponsive landlord, I called Beacon Plumbing (it had the best reviews anywhere I looked). I called at 8pm thInking I would get a machine, but I talked to an actual person who was incredibly sweet and even told me about a coupon online to make my service less expensive. The next day, Troy came exactly when he said he was going to and fixed the drain incredibly quickly. He was efficient, clean, super nice, and honestly a lifesaver. He even told me about the coupon too.

I now feel really dumb for putting this off for weeks. These kind of household repairs can be stressful to undertake if you have a busy life, but Beacon made it simple from start to finish.

Brittany M.

10/09/2019 12:00:00 SA

Updated review: one star for coming out quickly, but the price was over DOUBLE what other companies quoted on the phone. They told me a $75 service charge would get them to my house and then they'd quote the service when they arrived. We were in a bind since we were listing our home for sale with an older furnace and wanted to assure potential buyers that it worked. Every other company I called quotes between $160-200 for a simple inspect and tune up. Beacon tried to charge $385 PLUS the $75 service charge!!! Absolutely outrageous. They offered to knock $50 off for a yelp review but even that was still double any other company. I'm sorry but unless I get a pricing adjustment I CANNOT recommend Beacon.

Original review: i called Beacon to come out to inspect our furnace prior to listing our home, and they were able to come out next day. James and Robert were friendly and professional and super helpful. Quick and efficient service, and got our furnace signed off. Thank you!!

Liza B.

10/07/2020 12:00:00 SA

Prompt response to our emergency issue with our hard-wired smoke alarm system going haywire. Reasonable response fee. Friendly service. The proposal and services that followed were high priced and not sure they were totally necessary. So mixed feelings.

Joe R.

7/24/2019

I had my mini split AC unit drainage pipe clogged. This was causing the unit to leak after having it running for a while.

Very professional, they showed up in time and got the work done really fast. They even walked me through what they were doing so that I would be able to do it in the future if I ever had the same problem again.

The only con is that I felt the service was a bit pricey, but it will be worth it once I have my AC unit back running in time for summer.

Jing S.

06/02/2017 12:00:00 SA

We didn't even know how to shut off the water main properly and somehow thought we could handle a pipe replacement. Beacon Plumbing came on short notice to save us from our failed attempt. Jesus is the technician helping us out, and he kept us updated on his arrival time, came in with shoe covers without even being asked. Jesus identified the issue quickly and fixed things right up, all while being super friendly.

The price was a bit steep, but considering that it was an evening emergency call, and a job well done, we still consider it well worth the cost.

Cress C.

09/06/2019 12:00:00 SA

Friday afternoon emergency and they delivered, Matt is very friendly and did a great job

Paolo M.

12/31/2016

Making an appointment was simple, but the arrival time was poor. They stated be home between 9am-2pm. Sure fine, easy simple. I contacted them at 12pm, they said someone would be there shortly. I call at 130pm as noone has came by or called, and they said the same thing. Called again at 2pm, 3pm, and 4pm and they all said someone will be there shortly. Their HQ finally decided to call me back at 530pm asking if i still needed serviced and i said of course. The actual plumber called me at 6pm letting me it would be 20 minutes till he arrives and he finally showed up at 730pm. He gave me a quote of $750 for snaking kitchen sink, changing pipes and disposal since the older pipes wouldnt be able to be reattached and since Drano was used, and additional 250-300 was added due to the acidic properties would eat away tools.

I stepped away to make a phonecall to land lord to receive confirmation if i would be reimbursed. I got the OK and was ready to pay. I came back and the plumber was gone. Mind you, this was 2-3minutes, and he walked out. 15min later he came back into my home. I was fed up at this point. Politely declined their offer and he had the nerve to ask me to pay the $75 service fee for coming over to my home. I educated him he was late 7hours and how their HQ said it would be waived. He left, I left, and now contacting other plumbers.

Please do not waste your time. I thought Marshawn Lynch and Bobby Wagner as vouchers for this company would mean something, but it just put this company in the limelight to show how mischievous they are.

Amanda L.

11/28/2018

While the feedback from Beacon makes them seem relevant as a business, I'd like to offer come clarity. The job Beacon was going to return to do was going to cost my mom well over $3,000 per their quote. The plumbing company my mom ended up using (which I will not name) was less than half the price of what Beacon quoted to come finish the job. While you, Beacon, think it's so fantastic that you're so much more well equipped than other businesses, there is absolutely NO reason the same job should cost thousands of dollars less than what you quoted. Absolutely NONE. So your entire response is completely irrelevant to your pricing methods.

Wayne T.

12/28/2016

Do not use this company unless you want to be fleeced.
They take advantage of you when you have a heating issue and offer to fix your problem for a forture more than costs.

First of all they charged me $240 just to show up at my house and look.

Then they wanted $3000 to buy the part and install it. I found the correct part myself online and bought it for $400 and installed it myself. They were going to charge me over $2500 for a one hour installation.

Buyer beware. Crooks.

Martin S.

7/29/2020

This company is massively overcharging for their services. Even in emergency there is plenty other companies that will provide you with great service and honest pricing. I use plumbers commercially and this company takes taking advantage of less experienced people to a new level. Assume that any quote you get from them you can get professionally done at 50% of their cost, by reputable 24/7 plumbing companies in town. Example charge for work item: $255.10 to turn the knob to turn off the water to the building (10 seconds to turn it off, 10 seconds to turn it on after completing repair). Total charge of almost $800 for 15-20 minutes worth of work and at most $50 in parts (not counting trip charge). Just do yourself a big favor and trust they have such low Yelp score for a reason and if you do call them and they give you a quote for the job..send them home and assume you will get it at 50% of the cost with better professionals in town.

Ryan M.

10/06/2016 12:00:00 SA

AVOID USING! SHADY BUSINESS PRACTICES

We had them come out to fix a backed up sewer. This started out ok as they were able to come out quickly, shot a camera down it, and eventually cleared the blockage. Both of the workers were polite and hard-working.

The trouble came when it came time to recommending future services. They offered 3 options on our sewer: $3500 to fix one trouble spot, $16 THOUSAND for a more permanent fix, and $28.5 THOUSAND for what they called 'best.' We sought a second opinion given the high $ amount and the 2nd plumber quickly warned us that Beacon has a reputation for recommending very expensive jobs that are not needed. The 2nd place would have to take a look and asked if Beacon had given us a recording so they didn't have to do the camera diagnostics a 2nd time. I believe Beacon intentionally does not do this as it prevents comparison shopping!

It turned out our 2nd plumber said our issue could be fixed with a variation of Beacon's lowest price offering, but could do so for $1100 less! I am thrilled I got a second opinion and encourage everyone else to (or better yet, when you're freakin' don't call Beacon!)

It should also be noted that I brought up my disappointment with Beacon in hopes they would at least refund the diagnostics that I was forced to pay for a 2nd time within days of each other. I would still be reluctant to use or recommend them had they done this, but they decided this was not warranted. Buyer beware with these guys!

Jason S.

5/22/2017

Took their $112 coupon for furnace service and cleaning, after finishing the work in 30 minutes, told me I need to replace the blower capacity, charged $400 for that and another $75 service charge, which I thought it's for the replacement, but later was told by their customer service it's for traveling to my place, never mentioned it anywhere until I disputed it.

Later I found out the capacity itself cost only $20, it took the technician an hour to do the job, so $400 is an outrageous price, even $200 is consider expensive according to answers.yahoo.com/questi….

I am happy with the work (assume it was really necessary to replace the capacitor), but not happy with the price. Being a newbie in this I sort of knew it was going to be expensive, especially with Marshawn Lynch and Bobby Wagner in their commercials, but didn't expect to be such a ripoff. They should change their pricing from 2 $ to 4 $ on Yelp.

Matthew C.

12/26/2019

We had an emergency hot water furnace leak and they responded immediately with a new one put in within a couple of hours. Robert and James did a great job with the install!

Jenny A.

08/07/2018 12:00:00 SA

Yesterday morning, my toilet backed up and overflowed, flooding my powder room, laundry room and hallway with sewage. I immediately did an internet search for plumbers. The first company that popped up was Beacon so I called. HUGE mistake. Do your homework, even in a crisis!

I was told that help would arrive in 90 minutes or less. FOUR HOURS later, after at least three follow up calls to the company, plumbers finally arrived. They diagnosed the problem and wrote an estimate for $972! To clear a clogged toilet line! But, at this point, having waited all day for them to show up and unable to use any of the plumbing in my house, they had me over a barrel. Before they would lift a finger, I had to sign the estimate. It took them approximately 50 MINUTES to complete the entire project and yet I was charged $972.13 for LESS THAN ONE HOUR of work.

I have called the Beacon customer support number as well as the number I was given for the manager so that we could have a rational discussion about the bill, however, after 24 hours, no one has returned my call. Tomorrow I will call VISA to dispute this outrageous charge.

As a former small business owner, I understand that companies need to make a profit and I am more than willing to pay a fair price, even if it's higher than I'd like. But at nearly $1000 an hour, and after a four hour wait, Beacon's behavior is unethical and disgusting. And, as a single woman, I suspect that they took advantage of my gender.

AVOID BEACON PLUMBING - take it from a reasonable person, this is NOT the company you want to do business with!

David B.

06/10/2019 12:00:00 SA

Troy did a fine job fixing up a toilet that our 3 year old did a number on.

Alexandra K.

12/10/2016 12:00:00 SA

After tons of thought, we've downgraded our rating to a one start for Beacon and have no plans to use them again.

Our initial service call, while an emergency and expensive as a result, did not fix our issue and required another technician to return to our home with a camera to see where the issue was. The first service call the guy didn't have a camera with him.

Then the Bobby Wagner commercial for Beacon comes out where he says one of the Beacon rules is to always check that the drain lines are clear. We paid $350 for the 2nd service call to send a camera down the drain. That was the ONLY thing that the technicians did on the 2nd appointment and come to find out Beacon considers this something that should be done at the end of every appointment. So why did I have to make a 2nd appointment and pay $350 for it?

To top it off, the guys that came to our house for the 2nd appointment were less than awesome. They were not helpful or kind, seemed like they weren't interested in helping us remedy our issue, and were flippant with my husband when he had basic questions. While here the technicians recommended a full repipe of our sewer line (it's been recommended previously, too), quoted $20K and wrote it on a piece of paper with a line for my husband's signature. They told him if he signed the paper they could start the work immediately. They hadn't asked questions about what we want to do, given him information about what's included in the estimate. Just a ballpark number hastily written on a service call sheet of paper. These two guys were so unprofessional and frustrating to work with.

My experience on the phone with customer service when trying to make our 2nd appointment was good and I would love to give that team a much better rating, but unfortunately the demeanor and quality service men that came to our home the 2nd time - and being under the impression thanks to TV that we should have never needed the 2nd appointment anyway - was enough for us to downgrade our rating to just a single star. We paid a lot of money for an issue that wasn't ultimately fixed or even remedied until we had a different company out to start from scratch.

Madeliene K.

8/31/2019

Craig and beacon are amazing. Not only was he so kind and polite but he didn't flinch in the face of a main sewer backup. I cannot say enough how great his service was. I must have called 10 different places, two companies promised to come and never showed. He arrived right after I called and worked for 5 hours straight. He deserves a raise and I will always call them and refer them from now on !

Julian F.

1/16/2019

Took advantage of my wife while I am away at medical school, charging over $1100 for a job should have at most been half that. The part could be purchased for less than $120 and they were there for an hour-hour an half - seizing on the fact our house has radiant heat so she was desperate to get it fixed right away, and scared by quoting a $3300 tank replacement as the alternative. Do not use them. Despite the feedback they keep responding with, they use predatory tactics and pressured her into moving forward to get it done. BBB will be getting a call

Leo C.

10/02/2020 12:00:00 SA

Loved the way they showed up... prompt, friendly and in mask (safety first) . They are flushing out the back up now and getting everything right. Thank you Standford and Ryan!

Daryl S.

05/03/2019 12:00:00 SA

We called Beacon in an emergency on a Friday evening, we had rain water running through our electrical box inside the house. They were great in responding and assured us they would be back to fix the issue the following Tuesday, which turned into Thursday, which turned into sometime the following week. We gave them half down per their request to get this fixed quickly.

After cancelling on us twice, I decided to get some other estimates. The other estimates came in much lower 30-50%. I decided to cancel having Beacon do the job.

I called to cancel and get our deposit back, that went well. Later someone else called to say they would be out to fix the problem, I told them we had cancelled. Just to be sure Beacon understood I called the main office again to cancel and request a refund. This time they told me the person who did the refunds was out of town for a while.

After waiting a few days we still didn't have our refund. I have now had to request our money back through our bank, as it didn't appear Beacon would be refunding our money.

Just a terrible way to do business.

As a follow up, Beacon claims to have contacted me to resolve the issue and this is not true. They did not contact me.

Ms A.

5/16/2019

On a Friday night the water stopped working in the tub. After calling several plumbers with no availability, Beacon had someone there within 20 minutes. James B. came out to repair a broken/rusted galvanized pipe. He did an excellent job and communicated the steps and pricing with my landlord through the entire process. If I ever had any plumbing needs again, I know James B would get it done efficiently and with a great deal of skill and professionalism.

Deb R.

03/05/2019 12:00:00 SA

Called Beacon plumbing Kent. The man who answered the call was not very cordial. I almost cancelled my request for a plumber.
I went ahead and scheduled an appointment. I had a leak that was coming from my second story bathroom. I was given a time frame of 10-1. Matt called me at 10and said that he was the technician that would be coming to have a look at the problem. Matt showed up and was very pleasant and knowledgeable. I showed him where the issue was and he immediately asked to take a walk around to see if he could locate the problem. We sat down afterwards and he told be about the work that needed to be done. He was upfront with both the quote and needs of my issue. Matt did an amazing job and was quick and efficient.
Thanks to Matt for everything. I'll be in touch for future projects.

Tuan T.

03/04/2019 12:00:00 SA

Beacon Plumbing came out same day I called them. They fixed my problem and even checked my other valves for my water heater to make sure they are still good.

I would recommend them if you need same day service without waiting on other companies!

Parminder P.

07/04/2020 12:00:00 SA

called Beacon plumbing in North East Tacoma as our toilet had issue in the toilet tank. Gentleman who came quoted $ 595 plus $ 75 visit fee. That seemed very high as all they needed to do was change all parts in the tank which don't cost more than $ 25 at full retail. Let's say that they have world's best brand and it is $ 50. To change it which should not take more than 30 minutes, it seemed very high at $ 595. i question and he replied that it is not negotiable as it is the price from their book. I called my regular plumber, who was not available to repair yesterday, he said he will come on the 8th to fix. after i was done calling my regular plumber, magically Beacon plumbing lowered the price to $ 430 but i still did not want to get this done and paid $ 75 and thanked him. I can understand that Beacon Plumbing is a big company and perhaps higher overhead but $ 595 plus $ 75 to fix few plastic parts in the tank? that is price gouging in my opinion

Scott B.

4/30/2019

James and Davar did a great job of diagnosing my well filter issue and even gave me unrelated advice on things I should do to help the plumbing of my house. My biggest problem was that they arrived later than expected due to a previous call going late. I was signed up for the 1-4 slot and they didn't come until around 8.

Emily H.

10/22/2019

Service wasn't good and the men that came were not considerate of our home. We received 3 quotes this one BY FAR exceeded every possible quote by over double. Not recommended at all!!!

Mark M.

02/11/2019 12:00:00 SA

Shut off valve under the sink broke spilling hundreds of gallons of water on floor flooded carpet. Called Beacrapon Plumbing and waited. Hours later during this snow storm got a call telling me they wouldn't be out until the NEXT AFTERNOON. Good times. No water at my house for a day.

About 3PM the next day wife get's call from Josh M the resident prick/plumber and he got nasty repeating the question of DO YOU LIVE ON A HILL? only to be told No for the jerk to ask again. Maybe Josh works around shit so much it's rubbed a nice brown stain off onto his attitude. hahaha

The job took a whole 20 Mins and only cost $531 BUCKS---this is AFTER the $100 fee for having to drive his pathetic lily livered self in the snow like the good 'lil snowflake he is. Funny they can charge $100 Extra for driving in the snow but don't give a DISCOUNT for being 24 HOURS LATER THAN PROMISED.

Bad attitudes, ripoff prices, and a day late and $100 (I'M) short..Told the wife to call RotoRooter who've always done a solid job for me and never gouged me on prices. In fact had this same issue in my OTHER BATHROOM--LAST YEAR--and it only cost me $250 Bucks, TOTAL..

Stop freakin' callin' Beacon and find a company without workers that have piss poor attitudes and apparently drive like shit in the snow only to show up a day later to charge you double what a non-provincial national chain like RR charges.

Glenn D.

7/21/2019

Pros: Very professional and skillful
Cons: Very expensive
Recommendation: Technical/Presentation = Yes, Pricing = No

Two people arrived. They were both nice and very professional, and also funny. I really can't complain about the job. They did fix the issue, but it was very costly. Anyway, the issue was the main water shut off valve in the house was not completely shutting off the water. Here's the project breakdown times and costs:

1. Cut out the drywall (8x8) around the valve. 5 Minutes - Cost $250.
2. Replaced the valve. This one really required plumbing skills. - 30 minutes Cost $408
3. Installed an access panel. 1 minute. Cost $180. The part is about $14 at Amazon.com
4. Charged for trip $75. Other plumbing companies either don't charge (Southwest Plumbing), or waive this fee if the job is done at that time (Roto Rooter).

Total costs plus tax minus some discounts = $900 +

I have no gripe about item #2, but items #1 and 3 are ridiculously priced.

If I was charged $200, still very expensive, for both items #1 and 3, I would have probably rated this project 5 stars.

I can't really say I would not recommend them. This same job was quoted for about the same cost by others. Had I understood though that the trip charge of $75 could not be waived, I would have probably chosen another plumbing company.

Dirk K.

02/01/2019 12:00:00 SA

Call Beacon, then start Freaking! We had their plumbers out to replace a tub drain. Took two hours, Total for the job $2534.17. The charge for parts was $540.80 (That was for about $25 worth of plastic fittings). I should have paid their service call of $75.00 and said no thanks, but we were concerned about water damage. Shop around, but avoid this company if you don't have an emergency flood!

Steve B.

11/09/2018 12:00:00 SA

Every time I watch Bobby Wagner on TV, or hear his name, I am reminded of the awful service and prices I was charged during an emergency! These people will rip you off! They love your problems.

Steve S.

02/04/2019 12:00:00 SA

Superball Sunday and a leaking pipe - not a good combination but we called Beacon and in less than an hour Josh and Brian called to let us know they would be on the way. Friendly and professional, they let us know upfront about the fees and then quickly diagnosed the problem. They quickly set about finding the source of the leak - and after a disclosure of the fees (set out in the fee book for the sake for clarity) - stopped the leak. Josh gave us recommendations for the next steps and put us in contact with a source (who called later that afternoon). Josh and Brian were in and out - with plenty of time for us to make the kickoff. Well done Gents!

Krista J.

01/05/2021 12:00:00 SA

In Seattle, Sewer pump alarm went off. Beacon sent plumber out there who drove by and texted me that nothing was wrong, he refused to come talk with me. I called Beacon and they sent a 2nd truck out 90 minutes later. The plumber spent 30 minutes, said one sewer pump was not pumping and would have someone call us early morning next day. The 30 minute diagnosis cost $424.99, a complete dishonest ripoff. Beacon didn't call the next morning, I called to try to get someone out, never heard back so called another company. Probably better for us anyways since Beacon is so dishonest and a complete rip off. Do not use Beacon even though they say they can come out right away. Find someone else.

Cassandra B.

4/20/2017

After receiving a quote of $30,000 in repairs needed to our sewer line from another Seattle plumbing company following service to clear the pipes of roots, we called Beacon for a second opinion. Todd listened to the explanation I was given by the other company of why our pipes needed the costly repairs. He then told me the explanation didn't make sense and advised that if we made the repairs suggested, we would end up at some point in the future with a basement full of water. Beacon made $0 on this call, but is definitely a company we will do business with in the future.

Thanks, Todd!

Leah B.

07/05/2019 12:00:00 SA

A moving truck drove over our sprinkler box and burst a pipe on the first day of a holiday weekend - 30 minutes after we left our home we got a call from the city saying water was shooting 10 feet in the air and they had to shut out water off at the main. Joshua from Beacon met us at our house within minutes of our return, and repaired it quickly to restore water. I'm definitely no longer freakin. Fully recommend them if you're in a bind!

Mr T.

01/05/2020 12:00:00 SA

This is the type of company that would charge $10 for a bottle of water in a natural disaster-
They know what they are doing, the service team was friendly and professional but the pricing is beyond outrageous- and that is coming from someone who was in the trades and bid jobs- 1.5hr job with less than $50 in materials, $950- I thought that perhaps they nail you on a small job but become more reasonable with a larger job, nope- I had them give me a bid while they were here to switch locations of the kitchen sink and gas stove, 5' apart with easy, easy access- well over $3000!!! They didn't know I already had a bid for $800 from a contractor...
Ask them what their hourly rate is, they will say they don't have one and that is all you need to know...

Andrea M.

01/10/2019 12:00:00 SA

Beacon is all about money and not about customer service. We've had them out twice (our bad) in the last 2 months and both times we presented them with a $50 coupon from their website. Both different techs told us they didn't need the physical coupon and they promised they'd take care of it on the bill and then didn't.

Additionally, this most recent time was a septic issue and they charged us $650 to inspect the pump. They told us the pump needed to be replaced in addition to electrical work. The guy was in our yard for about 15-20 minutes and then wrote up a bid for thousands of $ to fix. His bid had two line items, one for $5,000 and one for $7,000. The tech made it sound like we needed both line items for a total of over $12,000 worth of work. One was for the electrical work and the other was for the pump replacement. We luckily said no thanks, paid the $650 and got a 2nd estimate. The 2nd company came out for an hour, fixed the wiring and said the pump was fine and charged us a total of $370. That's right - we paid Beacon $650 to tell us our functioning pump was broken and then paid almost HALF that to accurately diagnose and actually fix the issue.

Before posting this, I did the right thing and contacted them to try to give them an opportunity to make this right so I could post a positive review. I asked for my $50 coupon to be honored (refunded) and for the pump inspection to be refunded ($400) since he said the pump was broken but actually works fine. I was willing to pay $200 for the 15-20 minutes the tech was on site which I felt was fair given it was labor only and for very little time. Customer service took several weeks to write me a disgusting reply.

The response showed they are condescending and dishonest. The denial for a refund included the claim that the tech NEVER told us our pump was broken (lie), that his GPS was at our house for over an hour (I should pay $600/hr for him to be parked in my driveway?) AND that the estimates were two separate bids that I could choose between which I believe is another lie OR the tech was a terrible communicator on site. The response essentially implies I'm an idiot and misunderstood everything. Let's just pretend for one moment this is true (I'm an idiot) and the line items in the bid were separate choices...WTF does that change? Even if the lesser $5000 portion of the bid was all that was needed - that cost to repair our septic with Beacon was 1400% more than what we paid a competitor.

NEVER AGAIN will I use them.

Eugene Z.

01/09/2017 12:00:00 SA

Guy came out (late), and quoted me

$600 to drain the water.
$750 to snake the pipe.
$1200 to jet the pipe.

He left with $80 for a trip charge since I wasn't about to shell out nearly $3k.

I decided to keep freakin' for a bit longer and call a competitor.

Roto Rooter folks came out, and had my toilet working again in less than 2 hours, and all for less than $350 total.

2 out of 5 stars is being generous, so you're welcome beacon.

Austin C.

01/02/2019 12:00:00 SA

They quoted a $75 visit charge for an appointment 2pm to 5pm then charged me $100 because they were late after 5. Then they charged me $358 more to install a single water shutoff valve for fridge. Previously only charged $160 by a different plumber for install of two water shutoff valves for washer. Ridiculous markup and they know it. Shame.

Alisha H.

11/19/2018

Took over 3 hours for someone to get here. The guys were super nice but $800 to snake a drain is ridiculous. But what are you supposed to do? Not get your flooding laundry room fixed?

Chris H.

10/01/2019 12:00:00 SA

Holy over charging jack wagons. Beacon plumbing is the biggest rip off thieving plumbing company in Washington. Their service is shoddy, their plumbers are dishonest and ripped my wife off while I was stuck at work. Our septic alarm went off on a brand new system (literally 3 days of use). They told her they needed to open the system to check it, despite it being covered for warranty and charged $525 before the company who installed the septic system arrived to deal with the alarm. Beacon was brought out to deal with a clog in the pipes in the house, not the septic system. Then they charged $763 to clear a fudging clog in the line. So over $1400 to clean a clog. I will never call beacon plumbing and would advise everybody else to avoid them like the plague that they are.

Lei T.

11/26/2018

I WOULD GIVE NO STARS IF POSSIBLE.

Got a running bathroom faucet. Because it was midnight I had to call for an emergency. Extra time fee is $200.

Two plumbers came, first claiming they need to open the wall, like wtf.
Then they charged $500+ for a bathroom sprout , and $300+ for a cartridge.

Yes, $1200 for running water.

The fix was done Nov.17th. Today's 26th. Not only ten days the problem came again. SAME FUCKING PROBLEM.

Please explain how your $1200 worth of parts failed.
PLEASE AVOID THIS COMPANY AT ALL EXPENSE.

BTW, the two plumbers came at the middle of night, one of them fell asleep during the job. How EMBRASSING.

Renee S.

10/26/2018

Called them to set up an electrician appointment. Electrician missed the appointment window and didn't call to say he was running nearly two hours behind. Beacon said they would put me on the first dispatch in the morning but that didn't happen either. When I called to question why I was treated horribly and they threatened to not send anybody at all and wouldn't provide me with any idea of when somebody might be available. Needless to say I called another company who took all of 3 hours to handle the situation and treated me like a respected customer.

kari n.

11/12/2018 12:00:00 SA

Tankless water heater had a pump issue when i was out of town - my husband called as the noise was terrible and we weren't sure whether something catastrophic could happen (I had used other very reliable plumbers of which he wasn't aware). They came out that night but couldn't fix the issue as they needed to order a part - totally understandable. We scheduled a time for that upcoming Friday - got a call mid-day Friday telling us the technician couldn't make it - how was Tuesday? Not good for us - had to push VERY hard to get someone to come Monday (days later than our original appointment and pump still making a ton of noise). They said they'd call with a 2-hour window - it's now Monday at 5:10PM - no plumber and no call.

At this point, we are $500 in for the Sunday call and the part that had to be ordered - but if we weren't, I'd be calling someone else - and will most definitely NOT be using them again. They do not follow through and we've been incredibly inconvenienced.

I'd highly recommend either Bee's or Gene Johnson - both very reliable. Don't choose these guys - there are too many out there that actually care about the customer experience.

Celia O.

10/29/2018

On the positive side, they came within an hour of my call and fixed our very clogged toilet within 10 minutes. On the very negative side, the cost is ridiculously high. It cost $325 to unclog our toilet. I will never use them again. Lesson learned.

Ty S.

04/06/2019 12:00:00 SA

Jake came out and assessed small problems and also identified larger problems that turned into 2 sink and plumbing remodles and a gut job on the kitchen plumbing as well as a new disposal. A few small jobs turned into a several thousand (around 4k) job) in retrospect we weren't given the option to have small fixes done, just this large job. He was nice and curtious. I think they tried to milk us into a larger job than we needed.
Job # 199547

Hong N.

3/16/2019

I would highly recommend Beacon Plumbing! I called them at 10:15am on a Saturday morning and received a phone call back at 10:30am letting me know they were about 30mins out. When they came into my home they proceeded to take off their shoes and assess the problem. They were professional, courteous and respectful. They explained each actionable step and gave me the opportunity to make a decision. I did not feel pressured. By 1:30pm I had a new garbage disposal, faucet and unclogged sink. Thank you Romeo and James! Will definitely call you in the future for all our plumbing needs.

Adam K.

3/15/2019

Very happy with the work Craig did. He came out to replace a Moen shower handle cartridge (old-style, you pull out then turn right or left for cold/hot). It was 50 years old and extremely stubborn but he got it out and replaced without harming anything.

Only taking a star off for the pricing. After the fact I called around to price this work and found offers in the $300 and under range. Beacon came to just under $500 - there was a large fixed portion not dependent on labor in addition to the $75 for coming out. The job itself took maybe an hour. Perhaps if the job were bigger that wouldn't have hurt as much. I could also be getting snowed on the prices other places offered on the phone :)

They did a good job, and it was a good experience. Talked to Bill on the phone and he was helpful and nice, Craig called ahead of time, did good work quickly, and took pains to clean up. He also adjusted the drain handle while he was here because he wanted to maximize value.

I would definitely trust Craig and Beacon on future work. Thanks Craig.

Sherus V.

12/15/2017

Absolute rip-off. Stay away.

Called to get two shut-off valves replaced in my kitchen. They wouldn't give me an estimate on the phone although the job is pretty clear. Said they would come right away for a $100 service charge and then give me an estimate.

The guy came within an hour of my call (cool) and said it would cost $600 with taxes on top of the service charge (not at all cool). I was aghast as the job would barely take 30 mins for a seasoned plumber (a day for me :)) and the parts are probably $20. I told him that I didn't want him to do the job. He called him manager to see if they could offer a discount and the manager said he will take $50 off. I asked him to buzz off. I had to pay the service charge however.

I called around and found a plumber to fix the problem on a Saturday morning for $300. I know that's high too, but it is a lot more reasonable, even after paying the service charge.

Beacon seems to exploit emergency situations and customers feeling locked in after committing to the service charge. A more honest business would tell customers an approximate cost during the phone call. All of the other plumbers I called were willing to estimate the job cost based on description.

Wonder if Bobby Wagner would do it for less :)

Unless you have money growing in your backyard AND like being ripped off, I would stay away from this company. The very basis of their business is designed to fleece.

Kristine M.

03/06/2019 12:00:00 SA

I had an exterior pipe burst emergency after all this cold weather and Beacon came to the rescue! Not only were they here within 30 minutes of calling, the customer service was top notch. I called three other plumbers around Bonney Lake and they couldn't come until the next day. Yes, this emergency happened after business hours but it needed attention and Beacon was the first to respond positively and quickly. Kyle, Nick and Ned were all pleasant to work with. I would definitely recommend these guys any day of the week!

War T.

10/20/2018

I called Beacon out and requested next day services for the evacuation of my 1100 gallon septic. They noted next morning service, at that point I didn't pursue other estimates and considered Beacon because they are local and privately owned.
Next day came I received a call mid AM noting for tech was delayed and would be closer to late afternoon or eve. I called another company and attempted to cancel Beacon svs, they promised to come out and wave the $75.00 service fee. They arrived by 730PM. By 8PM the tech had uncovered the lid and was pumping the tank.
He noted that he felt it may need to be snaked to determine blockage and or damage, I told him that I'd rather hold off and see if the pumping would suffice due to the added cost of an additional $550.00.
20 minutes later he advised me that the tank was clear and took the initiative and used the Snake / Camera anyway. His logic, he didn't want to return later if it was still blocked and charged me about $75.00 service fee. I wasn't happy, their services are already higher than average and then to go around me, and provide a service that wasn't mandatory or approved by me was wrong.
I paid for services and will be contacting corporate.

Sheila P.

9/16/2019

These guys headed by Brent Bates saved the day for us. We had a broken water main and Brent's team worked tirelessly over the weekend to get our problem solved. We called and they were here immediately they called all the companies like gas, Comcast, telephone, and electrical, to check the digging rules before venturing in blind.
We would highly recommend Beacon Plumbing as they are very professional, and timely.
Sheila and Joe Perez
Bellevue, WA

Samantha G.

04/08/2020 12:00:00 SA

While it took 5 days for beacon to respond. . . We had no idea at the time that we were over paying for your services. You took advantage of an emotional and your techs tagged team to put us under pressure to decide. We paid 78 dollars for a ballcock which I priced direct from pro fluidmaster commercial.list at 3.49. Hell o f a mark up. Not having had plumbers in before and until we talked to friends and neighbors we had no idea how ripped off we felt. In a time where many of us have already lost jobs or taking pay cuts 944 dollars for 25 dollars of parts and 30 minutes if labor is a month of groceries. How can you have these business tactics and sleep at night? Please be warned and read their reviews at BBB we should have before we ever made the call. They are all 1 star, all are about high fees, all about high pressure sales.
As the saying goes. fool me once shame on you fool me twice shame on me. We would never ever hire you again despite you sending a coupon for next visit. And by the way no your techs did not take off the 100 as promised our credit card bill was the full 944 bucks we checked with them this morning. Disappointing how you take advantage. If thinks how Patrick Cahill /owner runs his company we won't be back.

Patty M.

10/30/2019

I would like to give 5 stars because of the fast response from Beacon to help assess the source of a water leak in the basement but the cost of the service is excessive. Troy arrived quickly and on time. He was friendly and seemed to know what he was doing. I signed off on a leak search which cost $467. It took 1/2 hour to determine it is the washing machine. Leak investigation included turning on washing machine. Shower and flushing the toilet. Trip charge of $75 plus tax =$596. No repair water still leaking.

This is clearly my responsibility.
I called Beacon and I signed off. Just Yelping as a warning to others.
One more thing. I was offered a $25 discount to write a yelp review on the spot. This seems like a manipulative practice that could could result in dishonest reviews.
I was grateful for the quick response and Troy's friendly demeanor but am still feeling ripped off.

Marta B.

12/18/2018

I will NEVER call Beacon again. The technician was rude and gave me an estimate of $1000 after 2 seconds of just looking at my tub faucet. Not even touching anything! There was no explanation of the charges until I pressed then he gave me a line of BS which I confirmed with the plumber I hired after Beacon left. I look at it like an $86 lesson (the price of 5 minutes in your home with no work done). KEEP ON FREAKIN...DON'T HIRE BEACON!!!

Karen C.

02/10/2019 12:00:00 SA

I was completely satisfied with the service I got from Beacon when my furnace died during a snowy period here in Kent. Friday morning I realized my home wasn't getting up above 60. With snow and weather in the teens coming up, I really needed someone to take a look soon. Ismael was here within a couple hours and showed me the cracks in my heat exchanger. Yikes! By the next morning he and his partner were back, driving through the snow, and got my new furnace all set up and my house is toasty warm again. He was thorough, professional, and a very nice guy. He explained my options clearly and gave me estimates up front before getting started. Ismael was fantastic and a great representative of the company. Thank you!!!

Ali B.

3/14/2019

Our hydronic circulator pump broke. Jon from Beacon came out to evaluate and provide an estimate and quoted the repair at $2400. We talked to 3 other companies who all quoted us rates of $600-$800 for the same repair. Beware of highly inflated prices if you call Beacon.

I talked to Jon and Kasen to try get a refund on the charge for the house call and estimate m, and they told me that it was my choice if I didn't want to pay the higher prices they charge for what they said was expert repair from experienced technicians. After I posted my negative review, a Beacon manager named Patrick called me back who seemed concerned about the poor review I left. Thankfully, they refunded us for the cost of the estimate. So I raised my review from 1 to

Erik M.

4/26/2021

Twice now, I've had difficulty trying to work with Beacon Plumbing. Each time the issue seems to be unorganized miscommunication on the part of Beacon's team internally. I was interested in working with them for two small jobs that I didn't want to wait and schedule with another provider, which is to say that Beacon was a good option given they could dispatch a plumber to my home same-day or next day. The first job was part of having appliances installed in our kitchen (garbage disposal and a reverse osmosis filter), both of which required having our stone countertop drilled to create small holes for each appliance. When I called Beacon, the operator assured me this is something her plumbers could do and even quipped that whoever you called last time to take care of this but they told you they couldn't cut countertops, you called the wrong plumber. I was happy to hear that at first. Then, the next day, I received calls from 3 different Beacon plumbers who were on their way to my house for the job and each one of them told me they don't have the tools to cut countertops. I found someone else for that job. This week, I called them again to have someone come provide maintenance service on a sump pump and to clean out our sump pump pit. When I received my courtesy call from the plumber being dispatched to my job, he told me that it's not something he does and recommended I call back to Beacon Plumbing to cancel or schedule with someone else. Don't be fooled by their immediate availability - I have now had two small jobs delayed because I put my trust in them being available.

Ben C.

5/14/2014

I had Beacon out a week and a half ago to replace a plugged up pipe outside my house. The bid was crazy expensive, but at $4500, they assured me that I would never be without service overnight, it would not exceed my bid estimate (barring unforseen circumstances), and they would not itemize the work. The bid was the bid.

$4500 to replace a faulty backflow valve was fine. They responded first, they could start that day, and we were in danger of flooding our basement with raw sewage.

They had several unforeseen problems. Specifically, there was no grade to the street. So we figured that we would need to trench all the way to the city line in order to find a grade; and if not, I would need a grinding pump installed. So they began trenching - no longer with a working bid on the job... just an open tab mentality, I guess.

After trenching, finding no grade, and resolving to go the pump route, we found out that my city requires a permit from a team of civil engineers. Beacon decided that they could not complete the work. So they ran the new pipe from the street, back filled the line, and left me to figure out the permitting process.

Currently, I have paid $13,000 for a trench that is not connected to my house sewer line. It has been 10 days. After some research, I found a new plumber who is working with the city on my situation. The city is currently rejecting the proposal for the pump, and requiring me to trench to a manhole about 70 feet away in order to find grade.

In the process of this debacle, I have found that most plumbers would have charged me 4-6,000 for the work Beacon did.

I have contacted Beacon and asked for a reduction for the work that they did on my house. And, if my appeals don't go through, and their work all needs to get ripped up, I'm asking for a full refund. As of this post, they have not contacted me to make good on any of their work. If they do, I will update this review accordingly.

As of now, I am 10 days without service and on the edge of being kicked out of my house by the city because it's unlivable. I have purchased a separate sump pump and put it in the hole so that my basement isn't flooded by the rainwater and the rising water table in the hole outside my house. I paid 13,000 for a pipe that doesn't connect to my sewer, and have had no guarantees that Beacon will make this right.

Edit: 6:05pm 5/14/14: I have replied to the owner through personal message on Yelp informing him he is mistaken about the initial bid, timeline, and several other crucial facts. I also reminded him that my dispute has to do with pricing and authorization. I have also encouraged him to contact me directly.

Edit: 1:43pm 5/15/14: This morning I received a denial letter from the head of Customer Service, so I visited their office for a face-to-face.

After a very guarded, somewhat pleasant and very pointed conversation, I have convinced him to actually talk to the technician and look at his itemized billing. He would not release it to me without a court order.

I pointed out two services that I believe I *may* have been billed for, that I never received. Like the original $4500 bid to replace my backflow valve which was never replaced nor filled in, and the pipe that they cleaned with a jetter (almost a thousand dollars), but then ripped out once they put a level on the pipe. Yes, I have *really* clean pipe bits all over my yard.

The rates and pricing structure were off the table. But I am hopeful to see close to $5000 come back into my pocket. I should hear back tomorrow.

Chris I.

03/10/2019 12:00:00 SA

Marshawn Lynch was wrong. DON'T call Beacon. I had a dishonest experience with them, called them to look at my rental furnace. The $75 service call is just to lead you into more because the tech refused to look at the furnace, charged $400 for a diagnostic, which was just to try to sell a new $4000 furnace. And that's twice the hourly rate for a lawyer, btw. It was exorbitant. He left after doing nothing to the furnace, and now I have to dispute the charge since his handlers defend their practice. I see that their customer issue person responded to this review, yet he would not take care of the issue but defended their practices.

Here's what happened when I called another plumber. They came out for $125 service call and actually FIXED THE FURNACE. A switch was clogged which we knew to be the problem before, they unclogged it, removed a piece of insulation that had gotten caught and was tripping the thermal sensor, and it fired right up. They went above and beyond, finding a duct in the crawlspace that had become disconnected and was just blowing hot air outside (much like Beacon who was blowing hot air to me). None of this was done by Beacon in their diagnostic. Lastly, they verified the heat exchanger had NO crack as John from Beacon said it did, and the furnace did not need to be replaced. Their quote for a new furnace was $2600 by the way, since I asked to compare it to the price from Beacon. This is a ripoff and that's why I'm frustrated that Beacon wouldn't even address these issues, yet they appear to have a reputation in the industry for doing this.

Shawn D.

09/05/2018 12:00:00 SA

Charged $450 for 20 minutes to change a shower faucet valve... Ridiculous! Never call them for a running shower!

Manoj M.

08/05/2020 12:00:00 SA

Extremely costly.Not worth to call them at this price even in emergency. Had to call them for a small plumbing work at around 8 - 9pm and one guy called Noel came to take care of the task. I was given the quote for night call emergency as $100.00 before hand itself which i was ok with it. This was after 8pm and no way i could get to homedepot/lowe's to get a replacement part cartridge of the shower myself, hence i had to call them. He charged me $597.00 for just replacing the cartridge of the shower and it was barely half an hour job. I felt like i was being robed. I would have still given a 3 star for coming on time but he actually forced me to write a 5 star review for him with his name so that he could give me a $50.00 coupon. He even said he cannot give that discount until i give a 5 star. I felt that was not appropriate.Hence a 1 star (just for coming on time).

Tac L.

10/22/2018

I mentioned Tiana was the one who hung up on my twice and refused to send someone over to help even i offered to pay. Didn't you read my emails and my review carefully???

Marissa M.

10/18/2019

I didn't see the Lakewood location, but that is who this review is for:

I recently had a plumbing crisis and Beacon was the only company available on a Sunday afternoon. They were not up front about their pricing. They quoted us initially one amount and then charged us $800 more after the work was done. They claim to be up front with their pricing, however both my spouse and I understood the same thing when they explained the price prior to the work being done, yet that was not anywhere near the actual price. They are ripping people off. I DO NOT RECOMMEND that you call them for services. When I emailed customer service, I got a very delayed and robotic response and they clearly do not care. There was no apology. WAIT for a different company if you can otherwise they will take advantage of you.

Dee T.

10/16/2020

I called this morning and my drain is all taken care of. COVID care was taken and Cory was great. This was the third time we have used them and would do so again

D B.

3/20/2019

We had a toilet with a slow flush and drain and tried a plunger and snake with no luck. I called Beacon Plumbing and they said they could come out the same day and it would cost $75 for the service call and the plumber would diagnose the issue and give us a price.

When the plumber arrived he said it seemed like a clogged toilet and it would cost $250 + the $75 to unclog it with a snake!!!! I thought that was extremely high. The plumber said we would only pay that amount if it worked. He put his snake in and said he felt something and pulled it back out. He said something was stuck in there and he did not want to put his snake back in, worried it would get stuck and that we needed a new toilet.

He quoted $850 to put in a new toilet. I told him I could not pay that much for $150 toilet. He said ok then you owe $250 + the $75 service fee for his attempt to unclog it. I reminded him that he said we would only pay the $250 if it actually worked. He tried to say that he told me I would only not pay the $250 to attempt to unclog it if I paid him $850 for a new one. This is definitely not what he said. I told him I would call his main office. He then said ok, how about I knock off the $75.

I called the office and explained to the lady what happened and that I would pay the $75 for his time but not $250 for a 5 minute attempt to unclog the toilet. I also told her that I thought the plumbers goal was to trap us into paying $850 for a new toilet all along. She said I must of misunderstood and that I owed $250 for the attempt. I explained again this was not what I was told and I would be happy to pay the $75 service fee but I would not pay $250 for nothing. She then said how about I keep my $75 and never call them again!

Unbelievable Customer Service! Make sure you get everything in writing if you use this company.

Tiffany B.

11/25/2019

Kasen of Beacon Plumbing - Yes, you have been in contact with my husband - Justin - and as we had finally been in contact with you - the Customer Service department of Beacon - it has still been an ongoing issue dealing with Beacon.

My husband and I both agree to pay for the services that were completed, but we will not pay for services that were NOT completed. Overall - the job was not completed and the service man that was helping us left us with no water and had advised we needed to install new pipes for $12,000. When you finally reached out to us, you advised that Beacon would review the work that was done and bill us accordingly. Although, to our surprise - after not contacting us for days- you advised we would be sent to collections. I do hope that Beacon can do the right thing and send us a correct invoice for the services that were completed and not try and force us to pay for things that were not done. Look forward to hopefully hearing from you.

Shane M.

01/07/2019 12:00:00 SA

Called in a request for a gas line install. They showed up within an hour. Gave a fair estimate and completed the job before the end of the day. Any mess was cleaned up. The guy did a very good job without emptying the wallet.

Ken H.

4/19/2016

Over-charges and cost is atrociously high.

I didn't have time and asked my roommate to call a plumber to get a kitchen sink garbage disposal unit replaced, and the plumbing surrounding it to be replaced. Since I didn't have time to shop around I just took their quote and went with it. they charged me about double for the work/materials/labour of what this job should have cost - and on top of that the coupon that should have gotten me $50 off is void because they are waiving their $75 investigation fee... (of course they should waive it when they charge so much already!).

The last place I lived I did exactly the same job, the grand total came to about $440, I was charged $920 for this job. i thought at first maybe the disposal unit is more expensive, but I looked up the cost online at home depot and it's less than $100.

I would not recommend going with this company, at the very least, price compare and check at least a few places before accepting a quote from them. the only thing I can hope for is that the job at least is decent and it doesn't start leaking again.

Michael R.

11/17/2016

Yes I would give Beacon Plumbing and Electrical a five star rating, this is the second time we have worked with them. We have a rental house in Tacoma and I live in California. On a trip to the Northwest we noticed an issue with the electrical panel and meter outside. First called Tacoma Power and they suggested we find a local Electrical Contractor to fix the issue. We contacted Beacon Plumbing, they put us in-touch with Frank Anderson. The communication process of dealing with City Inspectors our renters was difficult, Frank handled himself in a very professional manner and always called me back. They took care of the issue and charged us a fair and reasonable rate.

Would highly recommend Beacon Plumbing and Electrical if need help with any aspect either Plumbing or Electrical.

heather m.

3/28/2019

We had an unfortunate situation with a toilet... and we called Beacon because we were in an urgent situation. Giovanni and Sean came to our rescue. They called in advance and arrived and quickly sprung into action- giving us an immediate quote.

They fixed the unfortunate issue- but then also brought up that there seemed to be an issue with our water pressure. It turned out our water pressure was over 100 psi and was a pretty bad situation.

They provided us a quote right then for fixing the problem and came back the next day to tackle it. While they ran into a few bumps along the way, they communicated well the entire time, were thorough with all our systems, and did a great job showing their expertise.

Damian P.

09/04/2019 12:00:00 SA

I wanted to like these guys as I had used them a long time ago before they got big. They came out for a few of $75 to do the bid - that would get washed into the final invoice - all good there. But they bid me close to $2500 for what amounted to about 3 hours work (an estimate they finally, begrudgingly, admitted to. Great that they bid a job and what they bid is secured to be the final number - not so great that their bid is insane. I may just end up doing it myself - I just hate plumbing jobs! C'mon guys, $2500 for 3 hrs?!

Elizabeth D.

6/15/2020

I could not be more GRATEFUL to Ned and all (dispatch etc) who helped me today with my burst ice machine waterline. From first phone call to knock at my door was less than hour. Thank goodness because the water line was leaking into the basement. Ned and his assistant (forgot name) immediately acted like the fire department and swiftly removed the freezer door and enabled access behind the fridge through my built in cabinet. They put everything back together and were done within an hour. Their recommendation for water damage technician (24/7) was also a great experience and within 3 hours the whole mess was fixed and under drying machines. I feel very lucky that I called Beacon and I also thought the pricing was excellent. Thank you!!

Patrick B.

07/11/2018 12:00:00 SA

We had a leak on our side of the water meter. I dug the hole myself and found the leak in the pipe elbow. We called Beacon and they arrived about 2 hours later. The pipe was fixed and it took them about 2 1/2 hours. Santo's did the work and worked hard to get it done. As far as I can tell he did a great job. My issue is that it cost over $1200. I was expecting half of that. I was given an estimate before the work started and agreed to the price because we had to have the repair. Of course I could have paid trip charge and declined service. You got my business once but you will never get it again.

Carolyn J.

5/16/2016

I had Beacon come over to look at a running toilet. The rep came on time and was polite. Their proposal was to replace the inside of the toilet completely, which required a trip to Burien and would cost about $550. Or, he could replace the whole toilet with the very basic one he had in the truck for $575.

They generously offered to haul away my $1800 toilet at no charge.

I declined and paid the $75 visit fee.

Determined to fix it myself, the next day I went to Home Depot and bought a new ring for $3.24. That evening it took my 9yo daughter and me 15 minutes to replaced the worn out seal and completely fix the problem.

I found Beacon to be incompetent at best; I'd say they were borderline dishonest.

Chris H.

3/27/2019

We had a great experience with Beacon! We noticed a leak in our kitchen sink/faucet around 11am this morning. We called Beacon and a someone was scheduled to be at our house between Noon-2pm. Troy, our plumber, called ahead of time and was at our house by 12:15pm. He quickly identified the issue and provided a solution. The work was completed by 2pm. The whole process took less than 3 hours in total...pretty amazing. Troy was friendly, professional and speedy! I would highly recommend Beacon for any plumbing needs.

Alan S.

06/12/2018 12:00:00 SA

This service has been very disappointing. I had called and discussed the case with the dispatcher who stated that they will come out to make a formal diagnosis of the issue for $75. I had explained to them that the drain is clogged. When the plumber, Paul had come out, they only took a look at the tub and said it was clogged (which is what I had already stated on the phone). It was $1800 for a hydro jet and $800 for snaking it. I declined and they charged me $75. Would have expected a more formal diagnosis. Later called Vortex plumbing which I highly recommend. They came out used a camera diagnosed the problem, used a hydro jet said if you snaked it, the pipe would have broke and only charged less than a third of what I was quoted by Beacon plumbing. I would probably get a quote from other sources prior to using Beacon.

Mary I.

04/05/2018 12:00:00 SA

This business is awful. I will never recommend them to anyone, and I actually just filed a complaint with the BBB.
This all happened because my shower drain in my bathroom is clogged. While I know I could simply go to Home Depot and buy a snake to clean the drain out, I decided to try to make my life easier and just call a plumber to fix this problem.
I called the company on a Monday, and they came the next day. Great. When the plumber arrived, he went into the bathroom to investigate the drain. A few minutes later, he came out to do a few calculations. He soon told me that the total of the service would cost me $451.
Yes, you read that correctly. Over 450 dollars to SNAKE MY SHOWER DRAIN. Not remove a bucket of golf balls, an elephant, or a pair of shoes. Literally just hair. I looked at him and said that was the most ridiculous thing I have heard in my life, and politely told him that this is unacceptable and I will not be using their services. After this, he became very snarky and rude. I gave him my credit card to charge the $75 fee that comes with each and any visit they do to the premises of your home.
Personally, I do not know how the owner of this company can sleep at night knowing that they are stealing money from people. This is easy to see from many of the other Yelp reviews for Beacon. Please just do yourself a favor and avoid this company like the plague.

John K.

04/05/2019 12:00:00 SA

**Beware**Came out to unclog my kitchen sink....could not get snake around fitting. Ended up going in crawl and cutting pipe for a simple clog. Then handed me a 1200.00 bill because they couldn't get snake to maneuver properly. Figured they would cut me slack because it was a simple clog....no. Nice guys,but I wouldn't recommend them to anybody. 1200.00 for a clogged sink,ouch!

JoAnna J.

06/03/2020 12:00:00 SA

Josh and Ian were great and they were able to fix the issue we were having. They were very clear and upfront about what they were going to do and the follow up step if needed. They took extra care when entering the home and after they completed the job. I would recommend this company and this team!

Cody B.

03/08/2019 12:00:00 SA

Josh and Josh showed up fast on a Sunday to fix a screwed in pipe hole. Great and fast service. Called Beacon and they were here in less then an hour. Quoted fast and repair started within 15 minutes. If you have an emergency Beacon is the one to call.

Update on 3/8:
Had Matt our today for another issue with a tub. He was great at everything. Where he had to cut into the wall. He was able to take the drywall out in one piece. This alone saved me hours of time for patching the wall. He went above and beyond on everything. Making sure that he did everything great and so he didn't have to cut into the ceiling from below. Which he never had too. Everything was done cleanly. He even was able to get a trim kit that matched everything else we are putting in the bathroom. Couldn't have asked for a better plumber. He even found a couple other issues and was able to address those at the same time. Overall yet again Beacon is the one to call for your plumbing issues.

Debra M.

7/24/2019

Call Beacon and start FREAKIN over your bill.
I am so disappointed that I was completely taken advantage of.
I called for a leak from my toilet. The plumber came out, went to his truck for a few parts and tools, spent 25 minutes fixing our leak and then charged me a total of $739.00. I could not believe it!! When I called to complain, the exact response I got was We are not cheap NO you are thieves!!! DO NOT trust their flat rate. They literally had no basis of where the charge came from. Perhaps they should spend less $$ on expensive Seahawks advertising and charge a fair and competitive price for their service. RIP OFF

Joe S.

03/04/2019 12:00:00 SA

I gladly gave a good review during the estimate, as they offered me money to do so and needed proof before they left. Unfortunately they did not diagnose the problem correctly. They were respectful and professional throughout. Just glad I didn't pay them to do all the work they told me was needed.

Olivia D.

11/01/2019 12:00:00 SA

October 28,2019

I had tenants have the worse thing that could happen to them. Back-up sewer line at 4pm in the afternoon. Last thing you want after a long day at work, is to come home after showering, a clogged up sewer line and feces in the shower. Eww!

After service was completed Craig was insightful and notified us that we would have a 30-day warranty and would come back to service the home without any fees applied. But if the same problem occurred causing the lines to back-up, then we would definitely be charged. Well, in fact the lines DID back up by Tuesday. Mind you the first problem occurred on a Sunday ! Cost $797. Called to have someone come back out, to see what was the issue.

Rudely informed that there was in fact no 30-day warranty and that if they did come back a fee would be applied! Not to mention nothing was offered to help me with my problem. Terrible, terrible, terrible! Will NEVER call this company again. Cost me nearly $800 for sh!t job. Not happy one bit and for false advertisement !

Sign,

Disappointing home owner

Lauren N.

07/03/2020 12:00:00 SA

Our water heater burst and we needed to quickly get someone out to look at and replace. Called Beacon Plumbing and Giovanni and David were here within an hour. They walked us through all of our options and were able to remove the broken water heater quickly. Our house had two 50 gallon water heaters when we moved in (who knows why), so they were able to provide a water hookup to the other water heater for the night. We were still able to shower and do all we needed to until they came back the next day to replace the system with the setup we wanted. Communication was great and all went smoothly. I would definitely use them again!

J A.

2/24/2021

Last night we discovered we no longer had hot water coming through the pipes. My husband remembered the jingle Dont be freakin (we kinda were) so he called Beacon first thing in the morning. Mike and Mike were here within a couple hrs. I have to say, we experienced the best service we have ever had in our 45 yrs as owners of 3 seperate homes. I really appreciate the respectful communication so that we understood the diagnosis and walk us through our options and costs. We decided to have a new unit installed and they did extra work to give better accesss to the shut off valves. When we told Mike about a noise in the pipes, he went through our very narrow crawl space and covered a large area under our house in order to identify and repair the problem. He also installed 2 new faucets for us. Mike and Mike were both polite, pleasant, and thorough, and we felt like what started out as a problem turned into a very nice experience. I highly recommend!

Jacob T.

1/30/2017

The worst customer service that has ever been provided

Installed and did not warranty a part that was a couple weeks out of warranty that failed

Beware. Over priced and poor customer service.

Mary Kay B.

09/12/2020 12:00:00 SA

We were scammed by this company, and I recommend that you avoid Beacon Plumbing. In addition to doing unnecessary damage to our ceiling and wall, Beacon left our house on 5/13/20 with $5,577.37 including tax from two foolish, uninformed and worried senior citizens. I hope that you read this narrative and avoid an extremely expensive and frustrating situation with Beacon Plumbing.
This is what happened to us:

On May 13th, 2020 we dishwasher manufacturer because our dishwasher had stopped working. That company came out, discovered that an electrical box under the counter had water in it, told us that our problem was not with the dishwasher, and left without charging us. We were very concerned that we had water in our electrical system, and immediately called Beacon Plumbing.
A Beacon electrician came out, looked at the wet electrical box and called the plumbing division of Beacon. Beacon had us sign off for $577.95 to find the problem. We signed, thinking that would be the charge to fix our problem. Unfortunately, they looked for the leak in the wrong place and cut a 6 foot hole in the ceiling and another 2 ft hole in a wall where there were no signs of water. If the plumber had used a leak detector, which seems to be standard equipment for people in that business, those holes would not have been made.
Next, they presented us with another amount to sign off on: $1,975.00 to really find the leak this time. God knows why we initialed their paper again. Panic and stupidity, I guess. A young man proceeded to remove 5 pieces of vinyl siding from our outside wall. Within a few minutes, the leak was found behind the siding on our outside wall.
Although felt that we had already been overcharged for their services, Beacon presented with yet another charge to fix the leaky pipe. The Beacon plumber was now ready to fix the leak for an additional $1,550.00. The plumber replaced about two feet of leaky CPVC with copper.
As the plumber was fixing the leak, we began arguing with them about the amount of money they were charging for their services. Since our water was off and the job partly finished, we were not in a good position. The plumber threatened to walk off the job if we did not pay in full, so we paid using our credit card.
In addition, the Beacon electrician charged us twice. First, $423.00 to come out and look at the wet electrical box, and then 599.00 to actually replace the box and a few feet of wire for a total of $1,068.23 including tax. (They gave us a 50.00 coupon for being good customers.)
To top off this unfortunate event, we had to call a different plumber the next day because there was still water leaking in the same area. We paid $400.00 to the 2nd plumber to finally stop water leaking around our sink.

We attempted to fight these charges but both the bank and The Washington State Insurance commission were of no help. Buyer Beware! The Beacon Plumbing location we dealt with is in Kent, Washington.

Cheeco A.

5/23/2019

Beacon plumbing...you have my business and i would recommend you to anyone.

My hot water tank sprung a leak which i didnt find until the morning as water is running out of my garage. Homestly, i called a few other places first but no one could be there in the time frame i wanted, which was soon. I called Beacon and spoke with Bill who was very kind and assured me this was something they could handle and handle soon. Within the hour i had a call back saying a crew was heading my way.

Ned and Rodonis handled this with no problems. I was given options, pricing, explanations and answers to my questions with no hesitation as if they were unsure of what to do. I now have a new larger tank that took just over 1-1/2 hrs to install. I was expecting it to take longer.

Ned and Rodonis were very professional and personable while at my house, seemed to work well together and communicated well with one another. The truck appeared to be well stocked and they did t have to call back to the shop to get more parts like some other companies have had to do.

The only bad thing...from my research your price is a little above average. Not by a lot but in this case, where i needed it done and done now, i would say it was reasonable for my case.

Scott L.

04/01/2020 12:00:00 SA

Kitchen sink backed up and after determining this was more than I wanted to deal with called up Beacon in the morning. A crew showed up in under 2 hours, faster than Prime Now. They diagnosed after surveying the situation, and are currently restoring the kitchen to an operable state. Bonus points - they showed up with PPE (masks, gloves, booties), and are attentive to being distance. Appreciate the extra caution during these strange times.

Joelle G.

06/02/2020 12:00:00 SA

We had a complicated and immediate need and Beacon sent Robert and Mario who came that morning and figured out an innovative and inexpensive solution. After they left, we found another issue and Josh and Ian came immediately (at 5:30pm!) and worked with us to find a solution. We could not be happier with the immediate and thorough service, their thoughtful approach, and the low cost of service. We are very grateful and will call them with all of our plumbing needs moving forward!

Ben V.

3/28/2018

Had beacon come out and try to repair my tankless water heater. It took 3 visits (including $800 of unneeded repair attempts on top of the actual repair) to finally fix the issue and only after I had done digging myself to track down the issue (missing temperature regulator). Not the greatest interaction, but the issue did get fixed and the heater worked great. What earns them 1 star is that after selling my house they lied to the new owner saying they had told me to replace the entire water heater at the cost of $5000+ in a blatant attempt to extract money. Absolutely insane. Do not trust them.

Gabriel S.

7/14/2016

DO NOT USE BEACON PLUMBING. I DID & NOW I'M FREAKIN'.

WOW. These guys ripped us off. They charged us $230 to spend less than 30 minutes installing a pea-trap under our sink. Holy cow. I feel violated because of BEACON PLUMBING.

They will charge you a $75 service charge, to just come out. ON TOP OF THAT they will charge you for whatever the job is. So, $130 to actually DO THE SERVICE. PLUS the B.S. Service Fee.

Let me put it another way: They have a person, Kason, dedicated to handling customer complaints. what does that tell you?

(Wish I had read up on them here before calling.)

Chris C.

2/23/2016

These guys tried to shake me down. I call to get a valve changed on my toilet. Guy comes out, makes up a bunch of BS about how the actual issue is the seat of my tank to my toilet, and says it will be $375 + tax to fix. I'm like Are you kidding me? Goodbye and suddenly he starts saying there is a $75 Service Charge if they do no work.

They didn't mention a service charge on the phone, but bro keeps trying to get me to pay it. Now, take your pick, this either fraud in the inducement, or extortion, but I finally told the guy if he said I owed him $75 again, I was calling the cops, and he left.

Lying about a service charge is fraud, and refusing to leave until you get it is extortion. I am filing a police report tomorrow on these clowns.

EDIT: Just to respond to the dipshit from Beacon, I invite you to call Beacon yourself and see if they mention the $75 service charge on the phone when you're booking the appointment. Because they don't. They only bring it up once they are in your house and you're rejecting their outrageous (and in my case incorrect) bid. AKA fraud or extortion, take your pick.

So Stop Freakin' and call a real plumber next time you need one.

Susan J.

05/01/2019 12:00:00 SA

There was arcing in our attic, where a staple had been driven through an electrical wire. We called Beacon, and initially were pleased that they came out promptly. But the lead electrician was eager to leave as soon as possible. He stayed on the ground, so he never saw the wire, but he repeatedly suggested to his partner in the attic that the staple must have barely nicked the wire. I guess he was psychic. He told the guy in the attic to pull the staple and mend the wire with tape. Then they left.

Immediately after they departed, we found that our back porch light no longer worked. We discovered that the mended wire was shorting. It had been cut, then had tape wrapped around it instead of being terminated properly. Beacon not only failed to fix the problem, they left us with dangerously faulty wiring and an additional problem. We had to pay again for another company to fix the wiring and restore power to the light, since I did not trust Beacon to correct their shoddy and deceitful work.

In response to Kasen's comment, is he seriously suggesting that it would have been OK to pretend to do the job and leave us with faulty wiring, if there was mold?!! Either you refuse the work conditions, or you do the job properly. Regardless, it is simply not true that there was mold in the attic. A mold remediation had been completed. In fact, it was the mold remediators who alerted me to the arcing which Beacon failed to fix. By the time they left, the mold techs were walking around the attic without face masks, as I mentioned to Beacon's electrician Frank. I went up there myself and verified that the attic was clean.

Here's what the electrician who fixed Beacon's failure e-mailed to me: There was a repair done by another contractor which not done properly and was left in a dangerous state. I found the wire that was damaged and it was shorting with a bright flash when we touched it. The previous contracter just taped it up even though it was damaged bad enough to require cutting out damaged wire and replacing with new wire and new junction box. We corrected the issue properly and eliminated any hazard. I recommend disputing any fees from the previous contracted since they left it in an unsafe state.

Since Custom Electrical fixed Beacon's error, we have had no further problems. Thanks Custom! Beware of Beacon!

Chris L.

4/13/2018

In the middle of a nightmare with this company. Charged over 800 dollars to not fix a pretty minor hose leak, damaged my equipment including a gas pipe, and sent 4 guys to fix the fix, and they don't have the parts. What is in the truck then? We'll see if the take care of this, but I've been out of business without my hand washing sink.

Claire C.

6/17/2017

They get one star because they came out on a Saturday and their two guys were polite and nice. But that's the end of the positive.

I needed them to hook up my ice maker water line to my new fridge. Home Depot delivery guys wouldn't do it because it was connected to a plastic shutoff valve. So Beacon guys got here, pulled out the fridge and seriously all that was needed was to connect this little nut connector and pop on the water. I could have done that but I didn't see the old fridge unhooked so I had no idea.

Pricing for this quick service? Wasn't in the book so they plumber called his office and the price they told him to charge me was $200! TWO HUNDRED DOLLARS!. Are you kidding me? I refused. That is serious gouging. Plus I didn't get a to the penny quote before the work was done so I told him I was not paying that. That was effing insane. Made him call them back and I told them the same thing. They backed down real fast and said ok just charge her the trip charge. Paid and bye bye.

I will NOT be using them again nor will I recommend them to anyone.

Stef V.

3/28/2018

This is a public service announcement as much as it is a review. Do your research and don't be a victim like us and so many others. My fiance and I made the mistake of trusting these guys based on their kexp advertising, stupidly, without checking their reputation. We ended up paying 10x what it would have cost to clear roots from our plumbing. We are pursuing resolution and awaiting response from their legal team for exploitive business practice. There are tons of honest, local, skilled alternatives who want to earn your repeat business long term. I encourage you to not make the same mistake we did.

Brittni L.

8/17/2020

Do not use Beacon. They overcharge (a LOT) and they underdeliver. They charged for a basic sewer scoping was $700 - which is 3x what other the three other companies I have spoken to since then are charging. Then several thousand to fix the problem. When I called Beacon back because I had paid $700 for a scoping diagnostic but I did not even receive a copy of the scope, they said that is not normal, we do not do that even though it is normal for everyone else to do that. I just called and spoke to them and they do not seem to care.

Jason C.

12/05/2016 12:00:00 SA

I'd been experiencing a slow drain for a while, to the point that a few months ago water backed up in my toilet/tub. Worse, it backed up where the washing machine drains, and soapy water (could have been worse) poured onto the floor. I snaked the lines myself, and it seemed to do the job for a while. When it happened again recently, I decided I'd have a plumber do the job right. I was in a tight spot, because I couldn't use any of our water without risk of flooding.

When the plumber showed up, he asked where the outside cleanout was. I told him that I wasn't sure we had one. He said he'd give me some options, and without any further discussion/investigation, went back to his truck and drew up an estimate. By options, he apparently meant 2 different types of outside cleanouts he could install (1-way and 2-way), for either $1900 or $2100. FFS. Long story short, seeing as how this was a bit of an emergency, I opted to just do the cheaper of the two and signed a quote for $1900. I wish he'd have offered the option to just remove the toilet and snake from there, but as I've read in reviews (too late), the expensive option is the only option.

While he's digging the 18 inches down to my sewer line, I am online researching. I read that it makes no sense to install a 1-way cleanout, and I mention this to the plumber. He replies that he'll tell me about the pros and cons when he's done digging. Later he tells me that he went ahead and installed a 2-way for me (the difference was actually fewer parts, and probably less labor) and I was thinking that he did me a solid. When it's all over- nope, he charged me the $2100, and it turns out that the estimate didn't include taxes and fees. So, $2400 later, I have an outside cleanout, and things seem to be working ok.

Now for the buyers remorse... turns out you should CALL YOUR UTILITY before you ever do anything like this. I knew that $2100 had to be too expensive for what was done. I called my sewer district, and they told me they had contractors that could install an outside cleanout for about $500-600. They also said that they can do FREE camera inspections to determine what service may be needed.

I hate feeling like I've been taken advantage of when I'm in need. Beacon got the job done, but for 4x the cost you should expect. Needless to say, I won't be calling them next time.

Judy W.

10/12/2020 12:00:00 SA

Wish I could rate their plumbing service with negative stars! I had a back up in my bathroom in the middle of the night, nice enough to have two plumbers come out and laugh and tell jokes waking up my two small children....then when he quoted me the price he said $825.00...oh hoho oh no that wasn't the complete total that was without the dispatch fee or tax...then when I questioned the complete total he told me that, that was my misunderstanding and proceeded to argue with me. Disrespectful and completely rude! I highly suggest that you find another company...these guys seem to forget that they are in someone else's home!

Scott B.

4/26/2020

THESE GUYS TRIED TO PRICE GAUGE US....Our Moen shower cartridge stripped from wear and tear and the part needed replacing. I called Beacon after I removed the part and figured out what the problem was. They said they had the part, showed up, looked at my shower and said they would go outside, grab the part and the paperwork. The guy came back in and said he was giving me a very large discount because I had already taken apart my shower and removed the part. All he had to do was install the $46 (retail price at Home Depot Issaquah) part and be done with his 10 minute job. He presented me with a $381 bill. SERIOUSLY! I said that was crazy and I didn't understand why he needed to charge me $381 for a 10 minute job and a $46 part. No explanation other than that was what his purchase order instructions were. I said the part is $46 at Home Depot and he played dumb and told me he couldn't find our part at Home Depot or Lowes in the past and they could only get them from the distributor. They had 10 in stock at HD online. I said thank you but we will take care of it and sent him away. I happily went and picked up the part and my wife screwed the cover plate on and we were done. $46 bucks... We save $335.00 on a $46 job. We were offended and that is why I am writing this review.

John H.

3/27/2016

My sink was clogged last weekend, and I needed to get it cleared out quickly so that I could cook dinner. I tried to fix it myself, and eventually realized that the clog was further back in the wall than I expected, so I needed someone with an auger to be able to unclog it.

I called Beacon, and they dispatched somebody very quickly. Diontea was the dispatched plumber, and he was very friendly and professional (5-stars on his customer experience, the pricing is where my gripes come in). All in all, he was in my house for about 25 minutes, he drained the sink, and took two passes with an auger, and confirmed that everything was OK before heading off. Then I got the bill; the total price was $575. For that price, I could have ordered 5 of the same augers as Diontea used on Amazon Prime Now, and gotten them 1-hour delivered...

I will never make this mistake again.

Thach N.

8/14/2020

They'll find ways to cheat you. They won't show up on time and won't keep their promise. Please go elsewhere

Michael S.

5/31/2020

James and Mike were super fast and very reassuring. They promptly scoped our sewer pipes, provided all available options including costs, and made it clear there was no obligation to use them if we wanted to get other bids. We appreciated their honest conversations with us and quickly referred us to a water damage service as well. We will 100% use them again.

D K.

8/14/2019

I wish I could give two ratings - one for service, one for pricing.

Service was outstanding. I had an emergency, and within an hour, as promised, Troy from Beacon was at my house. For Troy, I give 5 stars plus. He quickly diagnosed the problems, fixed them, and was super pleasant and friendly the whole time. I was stressing quite a lot, but Troy's competence, fast work, and general demeanor was reassuring and calming. Thanks Troy - you are the best!

Beacon's pricing, however, is astronomical. Hence 3 stars rather than 5. I did sign off on all the work - under those circumstances, who doesn't? - but after the work was done, and I started doing the math, I began to feel a little ripped off.

Beacon, you have a great thing going. You have good people working for you, and you run a tight ship. I suppose if I'm paying a premium for that, especially considering your excellent work quality and speed of response, I could accept it. But it still seems excessive.

Andrew P.

9/21/2020

Service and technician, Jesus, were great - efficient and explained everything well. 3 stars due to price - much more expensive than I expected.

Tracy J.

5/26/2020

Josh and Ian were amazing! They showed up, assessed and fixed my broken pipe with precision and efficiency. I have used Beacon Plumbing in the past, and will continue to call them for my plumbing needs!

Mike O.

12/27/2015

I should have learned my lesson the first time I used them back in August when I was charged $500 to add a shut off valve - that a plumber 3 days later said should have cost maybe $40 including labor.

But they're pretty much the only outfit that is available in emergencies...and with a dead well pump, it's pretty much an emergency.

They couldn't do same day...but an hour after they were supposed to arrive today they called to let me know they don't service well pumps. I said that's odd, as you serviced mine in August. Pretty much total silence.

Really bad. I now have to wait two more days to get someone here with another plumber.

Shady. Dishonest. Over priced. Avoid at all costs.

Emily C.

7/25/2018

Beacon Plumbing, and especially Santos, did an AMAZING job on our somewhat complicated plumbing emergency! In 90+ degree heat today, they dug up our impaired & damaged sewer line, replaced it & put everything back together nicer than they found it! Santos provided clear communication throughout the entire job & even though it was a bit shocking how much we had to have done, Santos & Chris made us feel comfortable & confident throughout! Kudos Beacon team, will certainly be recommending you to everyone!

Kerry S.

10/08/2018 12:00:00 SA

Holy cow, has this company gone down hill. I previously wrote a great review, as they did some work on one of our rentals, so I didn't hesitate to call them when the water company detected a constant flow of water to one of our rental properties. This coincided with the renters telling me that there was a loss of water pressure isolated to the master bathroom shower. They told me up front about the $75 service charge to come out, on top of any work that needed to be done. I made arrangements with the tenants to be there from 1 - 4pm, and they showed up between those times. I got a call for the technician telling me that the problem was a toilet running and since the dual flush (fluid vs solid waste) was too complicated for us to change out, we can install a new toilet for $1093. YES, ONE THOUSAND NINTY THREE DOLLARS!!!!!!! I was shocked and asked if they were sure a running toilet would be the cause. The said yes. I then asked how it would only cause loss of water pressure to one shower in the house and all other water would have full pressure. He said Well, it could be a faulty valve in the shower, but that is going to be just as expensive to replace. I told him that I would need some time to figure out which way to go, as this didn't sound correct at all, switching from saying it was a toilet valve or a shower valve and not having a strong argument for either one, OH, AND THE COST!!!!!!!! I paid him over the phone and an hour later, got a call from the tenant that was there with the technician. He said he was confused, because the technician never went into the bathroom that had the water flow problem. He only went into the other smaller bathroom and said that the running toilet there was the cause of the low pressure to the shower in the other bathroom across the house. He also said that the toilet would run intermittently, but that was infrequent and they just jiggled the handle and it stopped. When the tenant asked the technician to look at the shower in the other bathroom, he replied Your landlord doesn't want me to do anything today, so I can't go in there. The renter was very confused and said he understood that was the reason that I had them come out. Technician told him, that wasn't what I told him and left. So many issues here.

First is, as a plumbing expert, a running toilet is beyond your expertise level to fix without replacing the entire toilet (which is less than 1year old by the way).

Second, you refuse to go into the bathroom that has the water flow problem to check it out? I paid for you to come out and do exactly that!!!!!!

Third, $1093 for a toilet to be replaced, by an expert??? I totally get profit margins and mark up and all of that, but I just replaced another toilet myself for less than $200 and less than 30 minutes time. I would pay more than that to have it done, but my God!!!!!

Forth, telling my tenant something completely different than what actually went down, thanks man! Luckily, I know the tenants well and they know me well enough to know what he said was wrong. Why would I make arrangements for them to be there and pay someone to come out to check a leak issue and water flow problem to a single shower and then tell the technician to not go in the bathroom where the problem was?

Finally, I did not do my due diligence and I assumed that they were the same ethical company I did busIness with recently. I did not check them on Yelp and if I had, would have seen the issues several others are having with them as well. Business 101, it is easier and cheaper to keep the customers you have happy than to go out and find more. Not sure how much you guys pay Bobby Wagner, but it would be less expensive to meet basic expectations of your customers. I informed them of all of the above during their follow up call. They said I will pass this on to the management team. No word yet...

V J.

4/26/2018

Stay away, they overcharge you!

I understand plumbers charge a lot but what they do is a big time ripoff. They charged me 2300 dollars for fixing a leak in the bathtub that required them to replace a p-trap. I learnt that, at best this should cost about 600 to 700 dollars. The ridiculous part is they charge you a 524 dollar fee for finding the leak and a 1800 dollar fee to repair the p-trap. I think they lost me as a customer for ever and any one i ever run into as well.

Tricia S.

3/20/2021

First of all Mark, you forgot to mention that you never called me back to discuss the core of this matter. We were never told about a service charge. You said that you had to review the recorded phone call which I'm not even sure exits because your answering service never told me I was being recorded. Was this your way of bullying me on the phone? NO ONE told me about a trip charge and I must have talked to at least 3 different people. Is this another way to scam people? You get the plumber out to the house, they quote you some crazy price and people are at least forced to pay your trip charge that you are not upfront about? That's how it works? To refresh your memory, you are the one that called the plumber cocky. I was using your words. As far as being unprofessionaI, I think it's very unprofessional that you STILL have not returned my calls. I have called and left you voicemails. You never even responded to talk about the recorded phone call. We want to know. Did your people fail to disclose the trip charge or what? Geez. What a joke of a business. It's more like Call Beacon. Start Freakin.

Charlotte T.

7/25/2019

Oh, they were here quickly. We were having our water heater replaced. We did NOT do our due diligence where pricing was concerned. I had told my husband to just put the water heater on the card while I was at work.

A gas water heater and installation coming to over $2,200, and it's nothing special. Do your shopping. I asked for a breakdown on how they came to this amount; cost charged for the heater itself, and labor charges. They said they don't price out like that.

We paid. It's done. Just recommending you shop around before getting fleeced. I wish I would've been here for the quote. Oh well. Live and learn.

Bea M.

7/23/2019

Please reconsider using Beacon Plumbing cause if you're not freakin when you call Beacon, you will be afterwards! I made the mistake of using them twice.

The first time was last year, when I paid more than $8,000 to have work done in my bathroom and basement. This included the installation of a 3 handle shower valve in my pink bathroom which cost me $1,243.50. Israel had to cut the medal plate where the handle sits to fit the water spout. The cut he made was left jagged and sharp. He was supposed to return 2 days later to complete his work and to install a tub shower cartridge and handle faucet in my second bathroom, but he no showed. I decided to cancel these last 2 work orders. Israel assured me there would be no problem refunding me $944.66 that I had prepaid with my credit card, but Kasen from customer service refused to return my money and said:

In discussing things with our accounting department and upper management, we've decided that the best course of action would be to have us come back out and finish the job as originally quoted and bid out.

It took me more than a month and half to get my money back. I had to call my credit card company to intervene.

The second time I used Beacon was this past June. There was a leak coming from my kitchen ceiling. The plumber came and cut through 4 layers of ceiling without any prep work. He performed a leak search and said it would cost $1,500 to fix it. I agreed to it. When he was done there was debris all over the kitchen. It was cleaned up but my stove was let with scratches. Four hours later, the ceiling began to leak again. I called Beacon and Dan arrived within 1/2 hour. It was late at night. He found the leak, fixed it, but then he wanted to charge me again! First, he said it was because 4 hours had lapsed and this was considered a new work order. Then he said the leak came from another area and not from the work he did earlier. The leak came from the same area he had worked on. I refused to pay him and told him that he failed to fix it the first time. This freaked me out!

I reviewed their terms and conditions, and under limited warranty it reads:
Beacon warrants new parts and materials which it provides and installs to be free of defects and defects from the date of installation for a period of one year.

I contacted customer service to address the cut plate with the jagged edges that Israel had installed because it was still under warranty. I sent pictures and Kasen's response was that they would not send anyone out because he believed someone in my home broke it. If you see the picture you can see that the plate had to be cut in order to fit it over the spout.

When I notified customer service of Dan's attempt to charge twice for the same task, Kasen response was that it was just a miscommunication somewhere down the line.

I will never use this company again. I learned my lesson. They do sloppy work; jagged edges on my shower plate and cutting open the ceiling without doing any prep work. They do not honor their warranties, they will make any excuse to blame you the customer, they will try to double charge you if you appear an easy target and if you pay ahead of time they will refuse to refund your money, even if the plumber failed to complete his work order or if you change your mind. Who needs this kind of grief? This is not a trust worthy company.

Gina S.

02/08/2016 12:00:00 SA

It took getting the BBB of Washington involved to get me any acknowledgment of my complaint. Though I asked for a refund, that is not what I expected.
And really, I got what I expected. My response, via the BBB, was that their tech played by the rules and did as per their Business model.
Again, a 2nd service by another company actually resolved the issue, at HALF of the cost paid to Beacon. My recommendation, friends, is NOT to call them. Go ahead and freak....

Complaint sent to the company, via their website, received no response. It will now be forwarded to the Better Business Bureau as the company does not provide good service and does not back up their service product.

We had their tech out from 11pm to 12:30am on the 15th for a back-up in the waste water system. He snaked the drain without any tool head to facilitate clog removal. He wrote-up that service was restored; it was not as we needed further service just over 10 days later.

The Beacon tech hand wrote on the invoice that Beacon is not responsible for future clogs.

The 2nd service we chose on the evening of the 25th (performed at our choice on the morning of the 26th), via a different company, did not include a call fee and did include a rotating head on the powered snake tool and the tech's specific notations that a clog was identified at 60-70 feet and line was cleared through 90-100 feet.

And at LESS THAN HALF the cost of Beacon Plumbing, the service includes a 6-month guarantee.

John F.

01/10/2020 12:00:00 SA

Yesterday, I needed an electrician after my furnace technician and my stove technician said that neither were getting power. I searched for an emergency electrician and was a pleasantly surprised that Beacon offered electrical services (they did my sewer two years ago to my great satisfaction - thanks Ned!). I called at 12:30 and by 4:00 Frank and Jeremy had diagnosed the problem - one of my 120 volt lines was dead. I have an older system so they went off to get parts to set a temporary fix in place so I'd have heat and use of all my other appliances. They worked their magic and by 7pm they confirmed I had two lines of power coming into my house again. All that was left was to turn on the furnace - and it didn't fire up. This is the part where Frank and Jeremy really stepped up because they went down into my crawl space and inspected my oil furnace and even got on a conference call with the service company who were out earlier. Frank was able to ultimately determine that the main controller had lost a neutral wire and was able to set it back and my furnace fired right up, much to my delight. They will be back Tuesday to put the long-term fix into place.

In conclusion, I had super fast and very professional service from Frank and Jeremy. And given this was my second exceptional experience with Beacon I will not hesitate to call them next time something comes up in my old house that can be worked on by them.

Kazon V.

2/24/2016

Water Heater replacement and installation:

Beacon Plumbing $2800+

Home Depot $949

Seriously.

Enough Said.

Jeff N.

6/17/2020

We had a sewer backup, and Beacon charged $2k for both camera and jetting service. The price sounded way too high, so we ended up just doing the camera work and found another vendor for $700 for BOTH camera and jetting. This was not an unusual price among competitors, or even the lowest. The Beacon plumber who came to the house was perfectly polite, so the complaint is really their pricing. Even the camera only work was way more expensive than other vendors, but bad on me for not shopping around first. Do your research first.

Cindy P.

8/30/2019

I just tried to hire Beacon Plumbing.

I asked if they could give me a quote. Not over the phone.

So how? We come out to your house and look at the job and then give you a quote.

Okay, so you make two trips? One to quote and one to do the work? No we do the work at the same time.

Well, okay, but what if your quote is too high and I send you away, is there a charge for that? Yes. $75.

NO THANKS!!!! If you can't even give me a ballpark (I wouldn't know how to do that!) and to even get a quote you are charging me: NO.

They wouldn't tell me their rates either. Said it was in a book that they had when they came to your home.

Not a good way to do business. Not getting my business. EVER.

Natasha R.

5/20/2018

24/7 service call came in very convenient this Sunday. Came in at a good time, and did their best to get the work done. Nice staff, great hours, great service. Thank you.

Lori B.

1/27/2019

Josh and Josh from Beacon Plumbing came out to fix a clogged kitchen sink on a Sunday afternoon (I called Beacin late Sunday morning). They were timely, polite, neat, efficient, clear communicators, and got my drain running smoothly again. The prices were high, but it was worth it for peace of mind and not having to take time off work to meet a plumber.

Bonnie H.

04/05/2020 12:00:00 SA

These guys have saved us 2x over the last year; we've now had 2 faucets expire on us abruptly. Today, Ian and Josh from Beacon were able to get to us within an hour to replace our kitchen faucet. They were incredibly polite, knowledgeable about better faucet options, careful to be neat in our kitchen, and worked quickly. The whole process was only 45 minutes. As a fellow contractor, I can gratefully say that these guys are pros.

Red M.

04/04/2020 12:00:00 SA

Quick response and installed the toilet quickly with right documentations. We typically have long wait times especially during COVID virus breakout but they responded quickly and report for work the following day.

Raymond L.

8/14/2018

Absolutely the worst customer experience. Call them for a clogged floor drain problem of my store and I politely asked them to send a technician as soon as possible. The operator replied no we don't rush for business, go ahead call other companies. This is how you do business? You think you're the only player in the market that's why you're so arrogant and rude? You customers don't deserve this attitude. You don't deserve customers at all.

Rachel D.

02/11/2020 12:00:00 SA

We used Beacon Plumbing recently for a leak in our main water line. Troy was our specialist, and he walked us through everything thoroughly before giving us a quote. When we decided to move forward with a replacement, Troy and his crew worked quickly to get it done, so we wouldn't be inconvenienced with a hole in the yard unnecessarily. After each day's work, they cleaned up the work area so we didn't have mud everywhere. We even decided to replace our water heater at the same time. I'm glad we met Troy from Beacon, and I know we will be giving a Beacon a call for any future plumbing needs. It feels good to know we have someone reliable to call.

Eric J.

07/09/2020 12:00:00 SA

They sent two technicians who gave my wife a hard sell and sold us a system hot water system for nearly $7,000. I later got a quote from another vendor for $1700. The system does not work properly and they have refused to do any further adjustments.

R R.

03/10/2020 12:00:00 SA

Drain snaked looks great! Thanks Sean and Steve. Wore masks and shoe covers! Thanks again.

Vimala R.

06/01/2020 12:00:00 SA

Horrible company. I would never hire. One of our GFCI outlet was making some clicking noise so we called and the dispatcher said there will be a $75 charge which will be waived if they did the work. But before he showed up the noise had stopped and we called the tech and since he was already near our house he said he'll just check. After turning on and off the circuit he found which circuit it was on and said the charge was $240 and called it a diagnostic charge. Also he never mentioned anything like that before hand. Who charges $240 for finding which circuit the switch was on. Later he replaced the switch as he said he doesn't know what the problem is and charged us a total of $350. The customer service did refund the $75 back.

Larry H.

06/03/2019 12:00:00 SA

Just moved to Washington from another state after buying a home here in the area. My last home was built in the 50's and never had any real plumbing issues. Within a couple of weeks of moving in I found I could not attach anything to the spigot on my front porch. I called Beacon and they sent somebody out. I wasn't told about the service fee upfront nor would the second caller provide a rough estimate over the phone. But it was a spigot so I didn't worry much about it.

A plumber arrived at the home and I explained the problem regarding not being able to attach a hose or anything to the spigot. He attempted to attach the hose. When it didn't attach he walked off the front porch and then into the garage and started shining his flashlight around. He told me he was going to his truck and write up a quote. He returned 10 minutes later with a quote of over $470 to repair one spigot. He then added, if he had to cut into the wall that's an extra cost, and if he had to go into the crawl space to shut the water off that's an additional charge.

I immediately knew this was not an honest company. I politely told the plumber I didn't want the work done and he could leave. He responded, well I have to charge you the $75 service call. I gave him payment and off he went.

Fast forward, to today. I had another plumbing company come out. The plumber looked at the spigot for 3 seconds and said you have the commercial spigot and all you need is the back flow adapter. It's $27.00 at Home Depot sir. He told me he could go get it or I could. This plumber didn't charge for the service call because he doesn't believe in it (My guess is it's because he's honest and because he isn't paying Bobby Wagner to do commercials for him).

I understand, time is money. But Beacon showed up and did one of two things:

1). Tried to take advantage and gouge somebody who was unfamiliar with the spigot style.

Or

2). Charged me $75.00 for a plumber who gave me no advice, and tried to get me replace a perfectly good spigot with the potential for having to cut into my wall.

How can I or anyone for that matter ever ever trust your company? If the man you sent out, presumably a licensed plumber worth $75.00, can't figure out a commercial spigot how can i ever trust you with anything more complicated than that?

You have an opportunity to make this right because for $75 the least he could have done was told me about the back flow adapter I needed. But instead, I had to give $75 just to keep from getting screwed.

I ran to Home Depot, got the adapter and we are back in business. At the end of the day, I learned something new. I'm new to the state and am not familiar with the commercial spigots and backflow devices. That was new to me. But I'm not a licensed plumber either and for a $75.00 service call with no advice and a handwritten estimate for $475.00+ it makes you either negligent or dishonest plumbing company.

Gallagher W.

2/25/2020

Thrilled to recommend Beacon Plumbing. I own a rental in N. Seattle, and had been getting very high water bills the last several months. Did some quick inspections myself, and couldn't find any obvious leaks, so I decided to call Beacon. Matt came out, and he was fantastic. Great attitude, very helpful and patient answering all my questions. He ended up suggesting we walk through the entire house and check over all the plumbing systems. Found two toilets that were old and likely leaking (couldn't prove it but he had a hunch), as well as aging hot water heaters and a sink that was about to rot through. He made recommendations and quotes on the spot. Full disclosure; the plumbers are paid on commission, which doesn't bother me, but keep that in mind when evaluating there recommendations. I ended up having him replace the two toilets in question, and the rotting sink, and noted that I'd get the hot water heaters done at another time. He set to work immediately and saw the job through to the end. I'm particularly thrilled, because I got my first water bill since he completed the repairs, and found it to be reduced by 2/3rds, which is massive. I could have completed the repairs myself, but frankly didn't have the time or patience to deal with old plumbing. Matt, kudos to you for the fix! Thanks Beacon!

mister f.

1/14/2018

Crooks. Was quoted 7000$ job and all I needed was a deep sediment flush using vinegar and. 200$ flush kit.

Jennifer M.

3/18/2020

So thankful for Beacon plumbing coming to my house today and dealing with a terrible clog. James could not have been more helpful, efficient and informative. Lifesavers!

C F.

03/05/2018 12:00:00 SA

Beacon Plumbing fixed some blocked exterior drains on a house we purchased while it was in escrow in November. Recently there was water coming into our house in the corner near one of the drains they fixed. I called them to have them come check it and they said their warranties don't transfer. I found out that the invoice was under my real estate agent's name who never owned the house. Even when she called for me, they said they would send someone out but if there was nothing wrong, they would charge me $75. Then they said they wouldn't honor the warranty. I was so shocked that a larger local company would have such a horrible policy. I would have been happy to pay them if it was another issue but they refused to honor their work. I ended up calling another plumber and luckily it wasn't the drain. Thanks for nothing Beacon Plumbing!

Lee D.

2/22/2016

A plumber, is a service you don't want to ever call but when you do, you hope that you get an honest and experienced one! This was my first, but not last, time to work with Beacon Plumbing Heating & Mechanical. After some unsatisfactory service from another local plumber, I decided to stop freakin' and call Beacon!

I came home the other day and to my surprise, there was paint peeling from the kitchen ceiling (ironically, we just painted the entire house). I called Beacon on Saturday afternoon and in 2 hours, Marcus showed up to my rescue. He did an initial assessment and at the time, the ceiling appeared to be dry. He provided his contact information and said I could call him any time for peace of mind.

Two days later, after a relaxing shower, the ceiling spot in the kitchen started to drip water. I called Beacon's dispatch and requested Marcus. Marcus and James showed up relatively fast and performed a thorough leak search. They identified the cause of the leak and promptly fixed it without any pressuring into buying parts or unnecessary service. I HIGHLY recommend Marcus and James if you need service!

Jason S.

04/10/2020 12:00:00 SA

We had the misfortune of hAving our grinder pump fail during this Covid situation but Josh and Ian took care of it quickly, wore masks, and provided great service. The pump was expensive, but the service was great,

Ryan H.

08/04/2020 12:00:00 SA

When I called the company, they told me it would be $75.00 to come out to our home. What they didn't mention, was that once they are there, they charge you $389.00 for a diagnostic fee to assess the problem.

The Technician Fraud

The diagnostic involved nothing more than their tech Jon, kneeling in front of my water heater for less than five minutes and looking at the parts. This, surprisingly, wasn't the worst part of this experience. Jon finally told me I had three options, pay $1,287.00 (plus tax) to replace the vapor sensor though he couldn't promise that was the issue, pay $3,200.00 to replace the entire tank, or pay $7,200.00 to go tankless. He then proceeded to up-sell me on why tankless is so great, despite the fact that my wife and I are the only ones using this system. I told him I was interested in option one and pointed directly at the part he was referencing and asked him point blank, you are telling me this part costs $1,200? He replied yes, to this question and took my credit card and charged me for half of the total cost ($704.00). After Jon left, I picked the part up off of the floor and found the SKU# on the back, so I looked it up. IT COSTS $23.00 ON AMAZON and I could have it delivered the next day, rather than waiting for the following Thursday. So I immediately called Jon's cell phone and asked him about this. He told me it is true that it is not an expensive part. When I asked him what the other $1,264.00 (plus tax) was for, if the part was so cheap, he responded that is what it costs for me to come and install it for you. This part plugs in like a night-light (two nodes and snap in place), so I asked Jon to cancel my charge and I would do it myself. Their technician FRAUDULENTLY lied to me in explaining the part, replacement and appropriate costs for that service.

Customer Support

The following Monday, I called and spoke to their Customer Support representative Kasen, who you will see respond to these posts. He will respond and say they are up-front and fair with their disclosures and pricing. This could not be farther from the truth. Kasen's justification for this obscene overcharge for a $23.00 part that takes 15 minutes of servicing (10min. diagnosis + 5min. installation) was all of their overhead costs that I should be responsible for paying for. There was absolutely no support in what Kasen provided, simply argumentative platitudes to attempt to make me feel like I was being unreasonable.

Culmination

After speaking with their Tech Jon, they decided to reimburse us for only the $280.00 of overcharge above the $389.00 (plus tax came to $420.00) diagnostic fee they insisted was still justified. The fact that any company would feel justified in retaining that amount of money, after their technician fraudulently lied about the cost of goods and services being provided, is astonishing. There are plenty of other companies that will not gouge you because you choose to trust their abilities and assessment. I would highly recommend everyone look elsewhere for that service.

Bobby Wagner would be embarrassed if he knew what he was linking his name and reputation to.

Mell H.

1/29/2018

DO NOT RECOMMEND if you have any new/electric water heaters. They came out to look at it and had no idea how to fix it or even read the manual. Still had to pay $100 even though the technician couldn't tell me anything I already knew. I get that he had to came out but when I asked to speak to his supervisor/manager- she refused to talk to me even though I can hear her through his cell phone. They should've at least given a discount because no diagnostic test was run and he couldn't even give me a quote and just had zero knowledge about this type of water tanks.

David M.

11/12/2017 12:00:00 SA

Do NOT hire this company. Will be reporting to BBB and taking legal action for the exorbitant $5,600 bill for what has historically been solved with a snake and which took a total of 3 hours, followed by a $11,500 quote for repairing a water heater which was caused by mis-handling of the original $5,600 repair. An additional $1,100 to do a 50 minute repair of a bathroom spout prior to above. Our tenants witnessed one of their contractors turn off our entire gas line for the property so that we'd be forced to call them back again for more issues. Not a single offer for a free service call after spending the original $6,700. Angry and unhelpful customer service at their office. After 10+ years in real estate and property management this has been my worst experience to date.

Michelle C.

7/30/2018

Kasen b. - what is to discuss? This is what they charged. Are you telling me it is not that amount? I was also told it cost $75 to get to my house. They charged $100, then took the '25 off of the discovery fee. The fittings were under $10 and so was the piece of pipe. I was charged $250 for that. To make it worse, there was another leak a couple feet from the one repaired. So, I had to do it again. You have my info. If I was incorrectly charged, refund it and I will update my post. Thank you for responding to mine.

Andy L.

04/07/2020 12:00:00 SA

I am a restaurant manager in DT Kirkland. We discovered some leaks that needed to be addressed right away. We called Beacon Plumbing and they were able to send out service the same day. When Josh and Ian arrived, the introduced themselves and went right to work. I showed them what was needed. They looked at the work, and explained everything. They showed me a couple of things that I had missed and was more than happy to have them fix while they were here. They never tried to up sell or do work that was not needed. Very honest, fast, and professional. When the work was done, we walked and inspected everything that was done. A+ I will always call Beacon Plumbing for work to be done and request Josh and Ian if possible.

Mark M.

6/25/2016

Our hot water tank died on Fri evening. I called Beacon first thing in the morning on Sat and had Brom & Mick out within a few hours. I was informed of the service charge on a weekend, and didn't want to go without hot water for several more days so that was fine.
They did everything they can to revive the tank but the only option was wait until Mon for a part that MIGHT fix it or install a new tank. We discussed tankless and determined that it can be installed easily in my home.
Brom made some calls to secure a Navien unit and was able to grab one for install.
The workmanship was superb and they left my garage area cleaner than it was before they arrived!
Unless you are willing to get your license and spend hundreds of hours on experience, people shouldn't be complaining about pricing.
I'm in new construction home sales and have seen all kinds of work and this was at the top of the list in terms of quality.
I would highly recommend Beacon for their service and speed of response!
Thank you Brom & Mick!!!

Cynthia M.

7/22/2019

pricey but came out same day - and fixed air-conditioner. Really nice guys and hard workers - but the final bill felt high. It had to be done though, so I pulled the trigger - air is now working.

Howard K.

03/09/2020 12:00:00 SA

Called Beacon on a Sunday night to schedule a visit for annual maintenance and possible no-hot-water. Turns out the latter was a false alarm, but Beacon was courteous, offered flexible schedule including Sun night if I didn't want to schedule daytime (for only +$25). Offered any time I chose as long as it was a 3 hr window (1st service company I can recall not dictating times). Showed up 10min early, friendly and competent. Can't ask for more.

Sylvia P.

04/02/2020 12:00:00 SA

After a not so great experience with one of the plumbers, Bill immediately offered to send another person out to ensure all was performed properly on our sewer ejector pump. That same day, Derek C and Josh arrived and immediately gave me the sense of security I needed.They were very knowledgeable, friendly, professional and I trusted their advice and recommendations. They were not trying to sell me on unneeded service. They were there to take care of us and I am so thankful that my concerns were acknowledged and solved immediately. In addition, they were very conscientious of the COVID19 distancing rules and were very careful all the way around. I really appreciated them so much. Excellent employees.

Wenwei X.

2/17/2018

Terribly over charge. Charged for more than 200 $ even before doing anything. The agent is not clear about the service fee$75,
and I did not realize until I was charged another trouble shooting fee of $ 110. Awful experience on a Sunday morning!
The problem itself is very easy to fix and only took the technician 1 minute to flip the bottom back and forth to turn the power back on. However the technician would not say anything regard the problem before charging, and describing as if the problem is very big. I would say this act is dishonest.

Natalie W.

4/27/2019

I called to get an annual inspection of the water heater and furnace. The water heater was fine, so Ismael spent his hour cleaning my furnace, and removing the filters for me to run through the dishwasher. He took pics with his phone of the parts that were wearing out, and texted them to me for my records. I will be sure to ask for Ismael when I need to replace the water heater. The $487 bill seemed quite steep tho for just a furnace service.

Laurie K.

1/15/2020

Jimmy and Matt did a great job and adjusted their time window to meet my schedule. Really appreciated their attention to detail and quality work.

Doug D.

1/23/2020

I don't like to post negative reviews because I believe most businesses are basically well intentioned and just mess up sometimes. However, I'll make an exception this time. I do NOT recommend Beacon.

Our gas furnace stopped working, so I called them. They said it would be $100 to dispatch a technician to our house, which I approved. However, when the technician arrived, he said there would be an additional $300 diagnostic charge before he could do anything. So as it turned out, the cost of having Beacon's technician look at our furnace was actually $400, not the $100 I had been led to believe. Against better judgement, I approved the charge. What else was could I do? The only other option was to pay him the $100 trip charge and send him away.

For my $300, the technician spend about 10 minutes time on diagnostics before concluding that the issue was a worn heat exchanger. He said it would be very expensive to fix and it would take 6-8 weeks for the replacement part to get here. Therefore, he steered us towards getting a new furnace and provided bids.

For a purchase of this size I obviously needed to get bids from a second company, so the next day I had a different company come out and take a look. That guy quickly homed in on the fact that the blower motor wasn't operating correctly and discovered a blown capacitor that was cause. $50 for the part, plus a generous labor rate for his time and it still cost me less than $250 to get a working furnace again.

I called and complained to Beacon's customer relations person Kason. He defended the surprise diagnostic charge by saying I wasn't told about it when I called because they didn't know what diagnostic would be required until the technician got there. That's not true, of course, because I described the problem to the dispatcher exactly the same way I described it to the technician when he arrived. I think the dispatcher actually asked. If they'd told me it would cost me $400 just to have a technician look at it, I would have told them don't bother coming out, and I suspect they knew that.

I tried to convince him that they should refund the $300 diagnostic fee to me because I hadn't been told about it up front, and also because the guy hadn't actually found the underlying problem of the blown capacitor (plus, it's an absurd fee for the 10 minutes diagnostic work he did), but of course he refused. He kept asking me if I could PROVE the heat exchanger was good. That was a great thing for him to ask because he knew good and well I'm not going to personally disassemble my furnace and bring him this big chunk of metal to inspect. Apparently it's not easy to get to because the technician had to use an impressive little camera to peek inside it. Plus, if I had the furnace knowledge to do that, I wouldn't have called them in the first place. I couldn't prove the heat exchanger was good, but the blown capacitor on my shelf proves that replacing it would NOT have fixed the problem. To me, that's close enough, but it didn't matter to him.

He justified their overall higher costs by saying they are an emergency services company. I don't accept that argument because after the fact I found at least one other company that would have come out just as promptly. Beacon's advertising is better, so I called them instead. Also, no service (emergency or otherwise) is justified if you mis-diagnose the issue to the extent they did.

So, after calling Beacon, I'm out $400 and would need to have spent $6100 to have a working furnace again. Or, if I had made them replace the expensive heater exchanger we would have then learned the problem still wasn't fixed because of the faulty capacitor. Calling a different company, I spent $250, and the furnace works great again.

No apology or refund was offered by Beacon's customer service, just an explanation essentially saying that is how their company works. I don't like Beacon's business practices and will never call them again.

Erica W.

3/29/2020

Our garbage disposal started leaking early on a weekday right before we were headed out of town- so I found Beacon and they sent a staff person, Jake, out right away. He replaced the garbage disposal and charged just over $1000 for the job. That seemed high, and after a bit of research, I learned that the garbage disposal itself was worth less than $300, meaning that Jake had charged me over $700 for 2 hours of labor and a simple fix. I called the company and had several conversations with someone named Mark (it was never clear what his role was), who ultimately realized that Jake had made an error and charged me $250 extra. I was refunded this money, but the job still cost $750- which is much higher than my neighbor had paid, who lives in the same apartment building and had the same disposal replaced by a differnet company. Mark refused to provide me an itemized receipt, and told me that it was impossible to break down the costs.

A full month to the day later, the disposal began leaking again, right where the plastic pipe meets the disposal. Jake returned free of cost, but lectured me about how he was not responsible for all of my plumbing. It became clear that the plastic pipe had fractured right where it connects to the disposal. Jake refused to acknowledge the possibility that this was related to his installation, even though it was clearly an installation issue. He did replace the plastic pipe, but repeatedly said that he shouldn't even do this and was defensive and rude throughout.

I would never hire Beacon Plumbing again- they were difficult to work with, condescending, and so overpriced. I regret having worked with them in the first place and would strongly advise anyone considering them to go with another company.

Dawna G.

11/21/2016

Work done: Cleared two sewer lines due to blockage (approximate time to fix 1.75 hours)

Pros:
-No high-pressure sales maneuvers. Thank you!
-Upfront about the costs for the work needed
-David & Paul C were straightforward, to the point and, efficient in their work
-David & Paul explained the work performed, allowed me to ask clarifying questions and respected my need for additional information. They were patient, respectful and courteous.
-Quick diagnostic of the problem
-No frills approach

Cons:
-Inaccurate estimates as to when a plumber would arrive.
11/20/16 @ 7:30pm, called to schedule service and was told I would have a tech out within 45 minutes. At 7:50pm, got a call saying that they were busy and would be delayed 1-1.5 hours. At 9:30pm, got a call from the plumber telling me that it would be 45 minutes until they could get here (I told the plumber that I would need to reschedule as it was getting too late).

Got a call from dispatch/scheduling at 9:45pm asking me to confirm that I wanted to reschedule. I confirmed and they said I could have someone out between 8 and 8:30am on 11/21 (plumbers actually arrived at 10am). Dispatch/scheduling offered to waive the service fee of $75 on 11/20. This message wasn't passed on to the plumber but, Paul C (the plumber) trusted what I said to be true (noting that service fees are normally not waived) and reduced the price of the service on the spot. Thank you for trusting my word, Paul.

Ron F.

3/28/2020

Water heater sprung a leak on a Saturday morning during the wonderful virus times. The tech was at our house in about 30 minutes after the call, walked me through everything, explained the pricing and scope of service, took care of the old heater, and had everything hooked up. Was polite and friendly through the whole time, wore gloves and respected distancing and our property, very good service all around. Would recommend the Kent location to anyone who is in the area and needs it!

Joshua L.

2/14/2020

Man these guys are awesome. Don't ever Leave reviews but they deserve it. Came out to our place to fix our seriously slogged sink. Called them and they came 2 hours later. Giovanni and Mario took their time and made sure they had our sink completely fixed. Loved the service, they went above and beyond. Highly recommended. Stop freakin, go beacon!

Heather F.

9/26/2018

Great customer service the gentleman who came to our house to give us a quote was very professional and informative. We had our kitchen remodeled and had to have our plumbing hooked up. We had the water shut off valves changed, and had the garbage disposal hooked up. The cost was a bit on the high end of what we thought it would be. The cost ended up being almost $1000. We learned from the experience that plumbing, even simple hookups is very expensive. We did not shop around to see if we could get a lower quote as we just wanted to get our kitchen back together.

F B.

06/08/2020 12:00:00 SA

Called Beacon for an estimate and analysis as water was continually running in my toilet. Their recommendation was a new 1k toilet...... I had an HVAC team out for an inspection on an existing central AC and their staff noticed the problem randomly and fixed it for us for FREE in less than 10 minutes (busted flap). I find it ridiculous and kind of dishonest to ask us to buy a new toilet for a repair that took less than 10 minutes. All is fine now with no running water WOW!

dave s.

3/25/2020

Nice folks on the phone, prompt arrival but when they got here they quoted $1100 plus tax to clean out 2 deck drains. we paid the $75 truck charge and sent them on their way. Very disappointed.

Cu M.

3/24/2020

I had a problem with my gas furnace and Beacon was able to come out the same day and fix it before it got cold at night. Great and professional service

Miriam P.

12/29/2010

Call Beacon...if you have deep pockets.

We were charged $291 to have our garbage disposal unjammed. The plumber was not at our house more than 20 minutes and it cost almost $300 for a very common and easy to assess and fix (for a plumber) sink problem. Seriously, was that rate charge really necessary?

I am thoroughly convinced that Beacon took advantage of my elderly and humble-hearted father and charged us way more than was necessary. Their service fees and rates are outrageous.

Terry L.

3/24/2020

We called Beacon Plumbing last night, as our kitchen sink had standing water in it -- not so great now that we're all staying home because of the Corona virus. Troy came out this morning and took care of everything. He had to snake it 4 times, but now we have flowing pipes. He was helpful, professional, and took all the safety precautions = face mask, rubber gloves, etc. 5 stars!

Kelly M.

3/23/2020

Josh and Ian were on time. Professional and fast. A great team. Would recommend Beacon again for sure.

Scott C.

3/23/2020

Price Gouged?..... I'll let you decide..

So here is my story. I called Beacon plumbing about a float for my waste ejector that needed to be replaced. They said they would take a look and it took them all of 45 min to get there. That was awesome. They said, yes, it was the float and they could do the work then and gave me a price of $1100, eventually they dropped it to $800 after I complained a bit. I knew the float cost $29. It's online and at the local plumbing supply. I was in disbelief at the cost.I said this is how much for about an hour of work. They replied it's deep and they will have to hang upside down. I said, I put a ladder in there last time I had to do some work. (I had my tenant watch and no one hung upside down) They started this at 12:07pm and left at 12:50pm and again the charge was $800. You might ask why wouldn't i just do the work myself and I will tell you I am a pharmacist with Public Health and with the coronavirus going on, I don't have the time to take off to do this since I am on the front line responding to this crisis or I would have just taken off and did the $30 dollar repair myself. So I am posting this here for others to read and to make up your minds how you would feel if this were you? Now mind you, the pump worked and I didn't need them to come out right that minute (but appreciated that they were quick) but it wasn't a rush job nor did I say it was a rush job.

Anyway, this left me feeling a bit sick that a company would take advantage of a time like this. Thanks for reading..

Stephanie M F.

2/17/2020

Job #219284 We had a 14 year old electric water heater suddenly stop working - OF COURSE on a holiday - and needed to find a repair option fast. Beacon Plumbing came to the rescue. They were at the house within 30 minutes of my call, diagnosed the problem quickly and gave us a range of service options. We elected to replace the heater and expected them to have to come back to finish the job. Nope, they could do the work immediately - hooray! A couple of hours later we have hot water again and are happy, once more, with Beacon. Thank you Mike V and associate!

Angelica M.

01/12/2016 12:00:00 SA

I am only giving a star because no stars isn't an option!!!

My home has radiant floor heating and when searching online for a place for service, beacon plumbing seemed like a good option since they are one of the only companies that service radiant floor heating. They came on a Saturday and checked my heating system and advised that I need a new cartridge. Walter was my service tech and he informed me that there are no supply stores open on the weekends and would give me a call on Monday for the cost of the part and additional services. He said that he would be the one to come out on Monday and service my heater as well, not another tech. When I asked for an estimate he said he has no idea. I was charged $75.00 for the diagnosis and for them to come to my home, which clearly ended up in a waste!

Come Monday, I received no phone call. I called at 11:30 am and the dispatcher told me Walter is looking into it. No phone call still so I called at 3:30pm and was told she would give Walter another phone call to call me. I was very frustrated because I have a 7 week year old son and I wanted my heater fixed ASAP so he won't have to sleep in our cold home. Still no phone call so I called back at 5:30 and the dispatcher said she will call Walter again. At 7:30 I got a phone call back saying Walter was off that Monday and to call back the next morning!! Walter told me that he would be the one to service my heater on Monday, why would he tell me that if he knew he was going to be off and shouldn't the dispatchers already know this??

Desperate, I looked online all night on Monday and finally found a local mom and pops company called my PHD. He basically told me about how unprofesional Beacon plumbing is and that they charge $525 an hour!! This company was able to tell me who installed my heater and when I gave the installer a call, they also told me to throw whatever Beacon plumbing told me out the window!

Beacon finally called me on Tuesday around noon and told me the part can get here in about a week and it would cost about $1,200! Since I've already been warned about their unprofessionlism and their bad reputation for not knowing what they are talking about, I'm actually glad they didn't call me back on Monday because I avoided a HUGE RIP OFF!!!

Doug T.

01/10/2020 12:00:00 SA

Had Beacon out yesterday and was Quoted $4300.00 plus tax to repair my home furnace after chargeing me $531.00 just to show up.I declined because the exact same furnace brand new is only $2200.00. Thank God for the internet. I would like to be able to give them no stars. Oh it was fixed by Janes Heating for $631.00 today

Justin R.

2/18/2016

A few weeks back had a plumbing backup. I had removed a toilet myself (later told that would've cost me $450) so they ran a camera 25 ft in the already made hole. Paid Beacon $500 to come out and tell me it wasn't their problem, it was septic. but they would gladly dig up the septic for an additional $600 to confirm it.

I asked him how much it would be to cap the place where there had been a toilet since I've just put a small plug in it temporarily. Was given a price of $125 and told he would check the shop for parts. At the same time, would take away the toilet for me since I had no truck and had opted NOT to have him dig up my septic at 9pm on a rainy night.

Very nice offer since I just dropped $500 for him to run a camera for 30 minutes and tell me it wasn't his problem.

NEVER.. HEARD... BACK...

Saba N.

03/06/2020 12:00:00 SA

The folks from beacon were very friendly and did a great job replacing our toilet. Would recommend.

Melissa M.

1/27/2020

DO NOT USE THIS COMPANY. This company overcharges by extreme amounts and lies. They took advantage of my 70 year old mother who is a widow on social security and left her without heat for 2 weeks during the winter! They don't stand behind their work. They did a poor job of replacing her furnace for $4000 and then when she called them back to look at why it was making so much noise they said the only option they have her was to replace the heater she had just installed which would require enough installation changes it would cost $11000 more! Conned her I to getting financing. They then lied and wrote up invoices to make it appear that she requested a new furnace when they told her she would have to do this, there was no option. They told her to sign on the satisfies with work line before work was done. They ignored her numerous calls and office visits, and left the house a mess,sealant on the walls and light fixtures, holes cut in ceilings. They never got permits to move the heater and the garage installation has impeded ok the car space so you bang the passenger door. Yes, she should have taken a moment to get a second opinion, but she assumes people will have her best interest at heart and they would try and fix the first heater they installed. Not gouge a little old lady for her savings! Truly awful company.

R M.

03/04/2020 12:00:00 SA

Awesome service by Rick & Zadrian replacing our old water heater. They did a great job explaining the details around all options and making the replacement quickly.

Eva G.

8/16/2017

If there was a way to rate Beacon with zero stars, they would absolutely deserve it. Last year I had a dishwasher installed incorrectly, we brought up concerns with the plumber/technician who installed it, and then when our dishwasher broke almost a year to the date of its install a manufacturer technician came out to fix the dishwasher (per Beacon's advice) and let me know some big issues with the install.

Dear customer, the plumbers may do decent work for you (or maybe they wont) but if you have any concerns that get lobbed to Kasen Burris, the social media and customer service manager, you are officially screwed. Kasen is not only condescending in his communications, but he so adamantly throws up walls as barriers to you as a customer that you are almost guaranteed to not get the issue fixed through Beacon. Just scroll down and read the reviews of customers dealing with him and you can even see his dismissive comments. Either he needs to be let go for not providing adequate customer service OR Beacon stands behind his lack of professionalism and unwillingness to ensure the customer is happy with the work and doesn't deserve our hard earned dollars. Beacon plumbers and technicians may do a great job on certain things but my experience with Kasen has smeared the company for me for life.

My experience trying to get Beacon to come in and fix a shoddy dishwasher install that they did was so atrocious that I even wrote a blog on it with screen shots of our conversations. evaglosson.wordpress.com…

Ellie T.

2/29/2020

Troy went above and beyond when it came to providing quality service. He was able to diagnose a busted water heater very quickly, provided in depth explanations of the work required, and a great sense of humor helped in a stressful situation. We were always in the loop and informed on the work being done. Thank you for your professionalism as this seems to be a standard across Beacon Plumbing. I would highly recommend Beacon's services.

Serrana M.

10/10/2017 12:00:00 SA

I had just moved into a new home when I discovered that the water heater was not working.
I called Beacon after two weeks of not having hot water or heat due to the warranty company I was dealing with, failing to take immediate action. Beacon told me that they would only charge $100 to have someone come out for a look. Under no circumstances was I informed that I would pay an additional $300 plus tax, to have them diagnose the issue. So I was out $500 + dollars and still have a dead WH.

In addition, the quote they provided me to replace the water heater was TWICE the amount ($9500) that another plumber quoted me. I heard from several people that Beacon was likely taking advantage of my ignorance, being a first time home owner and knowing nothing about water heaters. I was told that they are notorious for overcharging. I do NOT recommend them at all and am very upset that they do NOT disclose that you will be charged additional fees up front.

David W.

2/27/2020

David C. was the plumber who came out and fixed our issue. We had an issue with our pump ejector in our basement. Baby wipes were flushed, which clogged the pump. He knew was prompt, which I appreciate greatly. He knew exactly what to do and was efficient in doing so. Straight forward and great to work with! Made a sh*tty situation (pun intended), great with his service and demeanor. Thank you David C.! We will be absolutely calling Beacon if we have any issue in the future.

A K.

2/23/2020

Geo & James came out on a Sunday & did a great job! Will definitely be calling them again if we need help in the future

James B.

02/06/2019 12:00:00 SA

Unethical. Scam artists. Do NOT take a chance with this company.

15 minute visit and the technician tried to convince me that I had two options for our furnace: Replace a very hard to find control board, but was able to find one, for $1400, or we can install a new furnace for $3600 which has parts that are easier to replace.
Then he charged my wife $450 for a diagnostic that took 15 minutes. UNBELIEVABLE!

Yesterday they quoted me a $75 Trip Fee but did not say what it included. He never quoted what the diagnostic fee would be... Anything more than $100 to test a control board is ridiculous. He knows that we don't have a working furnace and wants to pressure me to make one of the expensive decisions. The furnace is only 5 years old!!!

IF it is the control board (I've called another heating company to come and see... Better Air NW is only charging a $105 diagnostic fee) then it will cost less than $200 for the control board and minutes to replace... I've found a half-dozen of the control board through Google for $75-$100.

DON'T USE THEM. Read the reports on BBB, many people with the same example.

James S.

12/15/2019

A fifteen minute job to sweat one joint and it cost me $700.

Lewis T.

2/18/2020

Had my water tank replaced by Ismael and Quan. They showed up precisely at the quoted time of 12:30, gave me a quote of which I had them begin the replacement. Both were very professional and updated us every step of the replacement. Great service by a great team! Thank you Ismael and Quan!

Jay B.

01/02/2018 12:00:00 SA

500$ an hour? Lawyers don't cost that much! You'll be freakin, once you call Beacon

Todd P.

03/09/2020 12:00:00 SA

Josh and Ian came by and installed a new mana lock system. They were fast once they got all of the parts.

Anway S.

2/17/2020

Job no: 219258 Jake cane out and did a thorough job. Little bit on the expensive side but quality of service was awesome and truly professional.

Ting W.

12/06/2015 12:00:00 SA

Don't even bother to call them. They charge price like crazy, $1400 for replacing a leaking mixing valve with a few pipes attached.

I realzied too late but would never use them again or recommend them.

Vickie P.

01/01/2016 12:00:00 SA

We have used Beacon for our plumbing and mechanical needs for a commercial strip center. Recently we called them to repair a couple heat pumps. The first call was suppose to be in the morning but the tech. called late in the afternoon explaining that they wouldn't be there for another hour (evening, dark) we agreed the next day would be better, still showed late in the day and determined it needed a new compressor and the other would need more trouble shooting. Never heard from them again after giving them my credit card number. We next receive a call from the office asking if the work had been completed, I don't know you tell me? They had called the tenant to find out if it was done and the tenant said no.

I am told they will follow up with the tech. and see what the status is. Again we are told it needs a compressor and they would be back out to trouble shoot the other unit. Day's go buy, the tenant still has no heat, we follow up again by calling the office and get a surely receptionist whom has no phone skills but refers me to Walt the Tech. who tells me the compressor is on order and can take weeks to get? They would be back out the next Sat. to switch out another compressor for a temp. fix and get them some heat?

Sat. comes and goes later in the week the tenant once again ask about their heat???? I call Beacon and get the surely girl in the office again who refers me to Walt the tech. again but this time I ask for a manager.

The person in charge of customer complaints follows up with me and lets me know the next day that Walt had determine the units could not be repaired? Really? He had informed the tenants? and I guess they didn't let you know? Now the unit that weeks ago needed a compressor and the other needed troubleshooting needs to be replaced to a tune of $14k

Thank you Beacon for nothing!!

Terry F.

09/08/2017 12:00:00 SA

I get it, plumbing work is expensive. But my experience with Beacon replacing my hot water heater was great. They were within 10% of the estimated cost of the parts and labor described at Home Advisor. They were nice, communicative, timely, extremely knowledgeable, and efficient. I'll use them again for sure. I also liked how there was no question regarding the cost -- you get the estimate right away, multiple options presented to me, no pressure to pick any particular one other than reasonable advice from Beacon that would have steered me away from higher priced options anyway. I had a great experience with them, I think it's unfortunate that the cost of having quality plumbing work done drives so many bad reviews. Plumbers are expensive is an anthem I've heard my entire life. It's an expensive business. But I'm 100% confident the work Beacon did was high quality and fairly priced.

Rob G.

8/22/2017

I called Beacon with a leaking Hose BIBB. He quoted me $370 and since I wasn't experienced on how much these cost I said ok. After 15 minutes the bibb still leaked when I connected the hose.

he said I needed a new hose so I bought one. No difference and it still leaks. friend said it was the faucet leaking and they didn't install it correctly.

I called another plumber who replaced the BIBB and no leaking now. They charged me $75 and sid the Beacon charge was way out of line.

Never again will I use Beacon.

Tierra T.

02/11/2020 12:00:00 SA

Josh and Ian were extremely knowledgeable, efficient and professional. Overall great experience! Thanks guys

Suna G.

06/01/2018 12:00:00 SA

Thank you Santos and Jason for coming quickly and clearing my basement drain so quickly and efficiently. You couldn't have been more professional and courteous. And now I can run my dishwasher!

Lauren H.

01/02/2020 12:00:00 SA

Submitted an online request, and received a quick reply email telling me to call in for a quote. Called in and got a real live person, who scheduled a team to come out and price for us, by 7pm that same day (1/30). Robert and James showed up, only three hours after we called the main office, and had a quote for us quickly. Were able to easily schedule direct with them to install 4 Toilets, New Water Heater, New Kitchen Faucet + Replace Garbage disposal, two days later (working around NYE/ holiday.) Once out here, Robert and James were very professional, and handled an onsite difficulty with patience, and perseverance. They stayed making sure the full job was done, and left us feeling very happy about our service and experience. Will definitely keep Beacon on hand for the next time!

Kirsten K.

02/06/2020 12:00:00 SA

Our shower broke around 10pm at night and we did not know how to shut off the water. Ismael and Q came by right away and were amazing! They identified the problem so quickly and immediately started repairing it. On top of the great repair, they were so informative and very nice people.

Sarah A.

4/21/2020

It is not often that I will take the time to negatively review a business as I firmly believe we are all allowed to have bad days without judgement, however I feel it necessary after two horrible experiences with this company.

1st experience - we had a brand new heater installed by Beacon about three years ago. At the time no one went into our crawlspace to ensure that the main heat duct that connects to the back of the heater was connected properly. I was in our crawlspace about a month ago and notice that heat was blowing into the crawlspace from this main heat duct.... it was sagging and there was a gap in the top part of the duct connection. My main fear was that it was rodent accessible should one find its way down there. Beacon gave me two options 2000+ dollars to pull and push on the duct to get it to connect, or 125 dollars to seal the hole. I asked a minimum of 3 times if the seal would make it rodent proof and was reassured that it would, so this is the option I chose. After the service person left I went back down into the crawlspace and checked the repair at which time I noticed that my hand could go right through the tape.... NOT rodent proof! When they called to ask how my service was I told them I was very disappointed and they sent out another tech free of charge to look at it. Meanwhile I called duct cleaning companies that said tape is NOT the answer and that it is a relatively inexpensive fix that shouldn't take long to do (highest quote was 300 dollars and at this point I have already spent 220 with Beacon including their service charge). When the second tech came out I mentioned that I felt ripped off paying 220 for some duct tape on a pipe that is NOT rodent proof after I was told it would be and mentioned all of the other companies I called and the cost of the fix. He said that the tape was about all they could do but a duct company would be a much better option. He gave me two names in their customer service department that could look at a refund for the 125 dollar duct tape (fee excluding service fee). I called one of the two people and started a case. I was then notified after they talked to the techs that they discussed the fix with me and we mutually agreed on it and that the second tech never mentioned a refund.... funny because I have the two reps names he mentioned written on my receipt. Mind you I was NOT asking for a full refund just the 125$ on the duct tape. Not only was I essentially called a liar, but I paid 125$ for some duct tape that was in NO WAY rodent proof like the tech stated it would be at least three times.

2nd experience - I heard a noise in my kitchen when running the bath tub. I called Beacon out (after I swore I never would again - shame shame). Before the tech even came in to hear the noise I was talking about he wanted to see the water heater and immediately said oh that is the issue... the reserve tank (don't remember the actual name) is not hooked up right... mind you he has NO idea what I am hearing. I said are you sure you don't even know what noise I am talking about. He then came into the bathroom (where you still can't hear the noise) and said oh yeah it is the valve and the water heater. I said are you sure you still haven't heard the noise I am talking about. He finally then came and listened to the noise I was talking about and didn't have an actual answer as to what it was but said it was noisy. I had already written them off at this point because they had NO idea what was wrong and I called out Southwest plumbing. Beacon gave me a list of things I could try but said there ultimately was not an issue that needed immediate fixes and they could try these things to reduce the noise because it does seem loud (600 dollars to replace the cartridge in the handle of the tub faucet and 2200 to replace the water heater). Queue the AMAZING south west plumber! Who within two seconds of hearing the noise said that is a very normal water flow noise... there is no issue. The reason it is so loud is because He could almost guarantee that there is no insulation around the tub and the wall void between bathroom and kitchen is large and sound is bouncing around. He gave me a very technical explanation of the sound in a very non plumber friendly language and said I have nothing to worry about. I asked him to take a look at the water heater. He said there are no worries with that at this time. He would wait to replace until we have issues as we have a good brand of water heater and gave me an estimate so I know what my cost would be when it is that time. He left and I was completely assured that our house wasn't falling apart.

I will NEVER use Beacon and would NEVER recommend them to any of my friends and family. Which is a shame because I was all about Beacon when Jesse installed my heater. He was amazing. But they have SEVERELY gone downhill since they installed our heater three years ago.

Ann K.

02/03/2021 12:00:00 SA

Called on a holiday because they were open. Tenants had no hot water and a partial electrical outage. The report I got from them was that the hot water tank was old and needed to be replaced and that the electrical service also needed to be replaced. They said they could jury-rig the hot water heater for the time being, and I agreed. The charge came to nearly $900. Several hours later the tenants called and said they still had no hot water. I sent out a different plumber who said that the pilot light was in the off position. He turned it on and lit it, and there was hot water. I was also told that the water heater was only 5 years old. After the holiday was over, I called another electrician, who found a circuit turned off on the board and a surge protector turned off. Problem fixed. I attempted to resolve the issue with Beacon, who decided that my tenants had gone down into the crawl space to turn off the pilot light on the water heater.

Yan W.

6/13/2018

We had a water leak incident around 8:30pm. Called Beacon Plumbing and Matt came in an hour. Matt is very friendly and professional. We appreciate to get a professional to take a look this late.

Meegan C.

02/02/2020 12:00:00 SA

I woke up to find my kitchen flooded with water! I called beacon and they came right out within two hours. To be honest, I was a little nervous to use them because I didn't know anyone who had worked with them. I couldn't have been happier! Josh and Ian were top notch! They were fast, fair, friendly and efficient. They went so far as to recommend an electrician for a problem that they found to be unsafe. And they waived the charge for the electrician and scheduled it for me! I would recommend these guys to anyone!

Nick W.

09/12/2019 12:00:00 SA

Beware heavily marketed, currently busy contractors. I believe Beacon Plumbing is far too successful currently to care about the quality of your experience. My story is about a $23,000. water heater and a broken window. I purchased a commercial water heater for my business in November 2018 for the insane price of $16,000. I was willing to pay such a high price only because of the excellent experiences I had in the past with John Wheatley of Beacon Plumbing. I have always recommended them to other business owners and friends. Except for the high price, my experience was excellent again this time. Five months later, the water heater failed on a Friday afternoon. John was out of town so I spoke to Giovanni who told me he could replace the water heater under warranty the following day. Very impressive. He did inform me that, unfortunately, the labor cost couldn't be covered under warranty. I was concerned because he said the labor cost would be over $7000. I asked if they could give me a break given that I had already apparently paid them this much for labor the first time a few months earlier. He told me he couldn't authorize it, but that there were a number of possibilities that I could discuss with John Wheatley when he returned or possibly with their customer service department. He also said that possibly the distributor of the water heater may have a warranty labor allowance. I felt I might have some options but we needed to do the installation immediately to keep my business open. They installed the water heater on Saturday and accidentally broke my front window in the process. They told me they would take care of it. It took four guys about 2.5 hours to install the water heater. At $7000. I calculate this as $700. per hour for labor. At least two of the guys were just here as laborers to help move the old water heater out and the new one in. I've spoken to a couple of other contractors since and they tell me that I have definitely been gouged. On Monday, I was able to speak with John Wheatley who told me it was possible I could get a break on the labor cost and that I would have to speak with Steve Araki. I spoke to Steve and he said he would look into it and get back to me and again assured me that they would at least take responsibility for the broken window. I did not hear from Steve for a couple of weeks and so I called him again. Steve's work days seem to vary from week to week so it is hard to reach him, but when I did, he asked me if he could have a couple more days to look into it. I said that was fine. I waited a couple of more weeks and didn't hear from Steve, so I called him again. He again asked for more time. I expressed frustration, but felt he was understanding and would ultimately help me. I waited a couple of weeks more and then started attempting to contact other people within the company. I tried to reach John Wheatley who always used to answer his phone or get back to me day or night. He has now stopped answering my calls or texts. I then reached Kasen Burris, who is apparently the manager of customer service. I explained the circumstances and Kasen told me that my only option was to continue attempting to call Steve. I have called many times and explained my concerns to many people within the organization and now believe that their customer service policy is to ignore their client complaints until they give up, and my window is still broken four months later! I still have never received any documentation or invoice for the charge to my credit card so, after a couple of months of trying to get them to talk to me, I attempted to dispute a portion of the charge through my credit card company. I did this primarily to get them to respond to me. Someone in their company did all of the research to respond the credit card company along with an invoice to establish the legitimacy of the charge but still nobody was willing to speak to me. I have idolized Bobby Wagner of the Seattle Seahawks and worn his jersey for years. I never realized how relentless the Beacon Plumbing advertising is until I had this issue with Beacon. I now change the TV or radio station whenever they come on because it just makes me angry. If my case is unusual then perhaps Bobby Wagner shouldn't be concerned about attaching his good name to this company but I find it very unlikely that my case is unusual. I have spent many hours trying to get someone to talk to me and even hear my complaints with no luck. I believe that a successful company who ignores it's customers is doomed to fail in the long run. Beware!

Jennie N.

11/25/2017

This place is a price gouger. Be ware! Quoted twice the amount for a regular tank water heater compare to another plumbing place. And on top of that they charge you $75 fee just to look around and sit there to write up a quote for you. Oh wait. They don't mention the plus tax part even if you pay in cash. Stay the hell away from this business.

Dora W.

03/08/2019 12:00:00 SA

I awoke to my furnace only blowing cold air and called Beacon Plumbing. The guy on the phone was very friendly and they scheduled the service the same day. One star for this part of the service.

Before leaving home I turned the furnace off so the fan would not be blowing cold air. When Beacon came the turned the furnace on and it starting working. For them to check out a working furnace and clean it they charged over $400. Since I wasn't the one home the person and did not understand the problem I OKed the service a working furnace. I would have gladly paid for them to clean the furnace but why oh why did they need to charge $289 to look a furnace that was no longer acting up. Turns out they have a flat rate charge so if you have a small issue you pay the same price as a big issue.

I recommend calling around and not using Beacon unless you want to be freaking over a large bill for minor issues.

Allison S.

4/17/2018

Matthew, (Matt), was really friendly, efficient, and did a great job unclogging our kitchen sink. He was great!

Thomas C.

11/17/2019

Somehow my review keeps disappearing about an extreme overcharge by Beacon Plumbing septic repair of Kent. They charged me $4585.78 for septic pump out and for replacing the ejector pump. They told me they had standard 'going' rates with an estimate given to me after they started the work. I foolishly trusted a name of a company well advertised, but I was conned by a predatory overcharge of four times the typical amount that I found out later for the same service from several other outfits. I contacted their customer service and received an unacceptable reply and zero satisfaction. Beware and get several estimates and do not trust Beacon septic service of Kent.

Donna M.

04/05/2020 12:00:00 SA

We have had issues with my bathtub faucet dripping. We've had a couple places come out, work on it, and 9-12 months later, it starts dripping again. It's just old plumbing. Landlord called Beacon this time. They gave a quote of $12,000 to redo all the plumbing under the house. That's not gonna happen. So they fixed the drip. It started dripping again 2 days later. They won't come take care of it because THEY DON'T GUARANTEE THEIR WORK!!!! They're obviously pushing for the entire redo. Calling one of the previous plumbers. At least it'll last longer than 2 days.

Trina D.

12/10/2019 12:00:00 SA

Horrible after sale support! Bought two water heaters for our rental homes. They charged $2500 each for a basic unit and contractors were not very knowledgeable.

Christina S.

1/21/2020

As a last minute service when our furnace went on the fritz, Sean and Robert were able to come out the next day! They gave us a window of time they would arrive and worked quickly. They had part we needed and cleaned our furnace. Thank you!

Annette R.

6/27/2017

Do not waste your time or money with this horrible service. As a realtor I called an electrician for my client, they said no problem, made the appointment. Then missed the call while waiting, called them immediately back and he said you have to call dispatch. Called dispatch and they said no one but the owner can make an appointment. Who the hell is running this zoo?? Wasted four solid hours for no reason and no time to call someone competent.

Jennifer R.

06/08/2017 12:00:00 SA

Zero ownership - How is it that two plumbers both agreed that galvanized plumbing was not our issue and their estimates were $10 from each other? Once we said no because our landlord wanted another quote we got an additional push from your plumber to do it anyway.

At this point I'm clearly not getting my $80 back but I want anyone thinking of using you guys to know that your company does not care about customer experience, takes the most expensive route possible and takes advantage of customers who are unfamiliar with plumbing.

Johnathan N.

12/26/2019

On 12/20, Seattle had record rain and my basement flooded, so I called Beacon Plumbing. They explained it would be an emergency call fee and came out a few hours later. The plumber (Giovanni) quickly determined it was likely my storm drain that was the problem. He told me the cost to jet the drain would be $2500, which was insane to me, but my house was flooding and I was desperate at the time. So I said yes and when he tried to jet the drain, his hose blew and the flooding got worse. He then told me he couldn't fix the problem because it was raining outside and could only give me a sump pump to put in the drain. He charged me $1200 for an Everbilt 1/6 HP submersible utility pump, which they sell for $67.99 on Amazon, which I had to watch at all times. After paying a total of $4156, I did have a temporary solution to my plumbing problem that required me to watch the pump at all times. I certainly have no objection to a company making money, but it certainly feels like Beacon Plumbing can be rather predatory if they know a customer is in need. I encourage others to consider other options in an emergency.

Loren L.

5/15/2017

I called Beacon today to fix a leaky sink. The tech Mike Henry came out and he was a total professional and told me exactly what was wrong with my sink, explained the cost to fix it and was super nice to boot. The problem is with your pricing, I was quoted over $730 to fix a leak ( The bill says install dishwasher tailpipe? T3301)and instal an air gap (A105). I was shocked at how expensive it was. I thanked Mike paid him the $107.96 service charge and told him I was not going to pay these gouging prices. I called around and the only other company that could come today was Roto Rooter. They came, fixed both problems and charged me $225.
I feel your prices are WAY out of line. I just want you to know what a real customer thinks so you can understand how your inflated prices hurt working families,like mine.

Loren Gig Harbor WA

Benjamin T.

8/17/2017

over 1,500 dollars paid for a dishwasher install (first dishwasher in the house), and it didn't last a year. Not all of the screws were put in. The feet weren't put on the dishwasher. The sound-reducing padding wasn't installed either. We had a more qualified plumber come out for another issue and he said Beacon really overcharged us and screwed up the install.

A lot of money for really bad work (that they won't guarantee or fix). Total ripoff. Steer clear of these guys!

Jeff B.

6/22/2017

We had a leak from the shower into the ceiling and I called beacon. It was $75 for the inspection, then I was hit with an leak inspection fee of $454. Since it was leaking I agreed, and after inspection ie removing the drywall, the fix was $866 for a u joint and flange. NEVER AGAIN.

Richard H.

12/17/2019

Hats off to Davar for a job well done! He was attentive, incredibly reassuring and focused on fixing my broken drain pipe that flooded my basement. Thanks Davar! I really appreciate you and your hard work.

George S.

4/24/2018

Water heater did it's best Niagara Falls impression at 3:10PM on a weekday and Troy from Beacon was there within the hour. Drained and removed the old water heater and installed a new one, a Ruud 50 gal model, 10-year warranty. The whole process took 90 minutes and now we have all the hot water needed.

Troy called 30 miutes before he arrived, was efficient, professional, friendly and answered every question I had, a very knowledgeable gentleman. Troy looked me right in the eye as he explained the process answered questions, an important characteristic for my generation.

Pricey? Yes, but we have a new Ruud water heater 90 minutes after the old one crashed, no interruption of living. With tax and trip fee, $2357.

Ryan S.

2/27/2020

Did great work. I needed an old toilet removed and a new toilet installed. I can't think of one thing that was unsatisfactory. The plumber was nice. He showed up when scheduled. He did the job that was asked in a timely fashion. The final price was as originally quoted. I couldn't have asked for a better experience.

Christine O.

12/13/2015

Customer service is 5 stars. I don't remember everybody's name. Beacon Plumbing was the only company who answered my phone calls the Sunday after, what the plumber's call, brown Friday.
Cost: clearing main line stoppage with a hose, $547
camera sewer inspection, $243
Sunday service charge, $100
Yes, I'm a fan of the employees I've met and talked to on the phone. No, I'm not a fan of myself for hiring them and not being able to shop around. Could I have gotten a better deal? Sticker shock with using my own hose to temporarily remove sewer clog, (there's still roots which should be hydrojetted, and that quote was $887.)

,

Colin M.

02/03/2017 12:00:00 SA

Stay away from these guys.
A tenant in a home we own had a problem with sewage backing up into the basement, it was after hours and the tenant called Beacon to address the issue. Upon arrival the technician tried to up sell a handful of other services. They were told that the only service we wanted was the line snaked/cleared as I am a contractor and have other plumbers for repair/install work, and this property had a new sewer line installed/inspected in the recent past. They snaked the line, and left. As soon as the tenant started using his plumbing again it immediately backed up into the basement again. tried to get back in touch with beacon and was told the technician would call me....never did, called back and was told they'd be back out within the hour.....1.5 hours later with still no sign, called again and was told they would not come back out free of charge to do the job they were already paid to do and furthermore wouldn't come back out until later in the evening.

Do yourself a favor and call either RayMark Plumbing or Metropolitan Plumbing, both of which are far cheaper, superior and honest outfits.

There is no excuse for this kind of service....or lack thereof....

ADDITION AFTER BEACONS REPLY:
Beacon was paid more then two times the cost of what others charge to snake the line out to the sewer main. As soon as the tenants started using their plumbing again the line backed up again. This wouldn't really be possible had they snaked the line all the way out to the sewer main. All that was done was push the clog further down the line and didn't clear it to the main.
The other company that I called out to actually address the situation charged less then half the price and scoped the line (found the clog they pushed further down the line....much shorter then the distance beacon says on their invoice that they snaked it. I have the video that shows this from the subsequent sewer scopes), snaked the line out all the way to the main, scoped it again after snaking it out....then further more checked other lines in the house to assure as a result of the back up other things had not been clogged.
THEY DID ALL THIS FOR LESS THEN HALF OF THE COST BEACON CHARGED TO NOT ADEQUATELY CLEAR THE LINE IN THE FIRST PLACE.

Jude M.

9/15/2018

Beacon Plumbing does not know anything about installing AC units. It was a complete &12,000 disaster. Of course, we got talked into a new heater to make the AC unit work more efficiently. They did not install the industry finest or the correct size for our house. The AC unit was installed one year ago and never really worked. It was frozen all the time. The coils inside and outside the AC unit. From the moment they installed it and it wasn't working the continued to charge for every service call. Then we needed it last month and it completely didn't work. They came out and charged us $475 and never fixed anything because it was frozen. They don't have a clue on AC installation and probably not on heaters either. We had to get another company to fix this brand new AC system for another $3500. Yep!!!

Ed S.

01/12/2020 12:00:00 SA

Buyer Beware!! Last week, our power venting gas hot water tank went out so we called Beacon Plumbing for repair. After the tech came out we talked to John who told us we likely needed to replace the entire tank fora cost of $5,000 (the tank was less than two years old and not a thing wrong with it) after I questioned that, he said it was for sure the gas control assembly which would cost $2,000 to repair (a small plastic control and sensor that sits outside the tank itself). This felt high and so we googled and saw that the part needed would cost $165 so we called back and asked for additional clarification, was told 'nope that's what we charge, if you want to do it yourself go ahead'. So we did. Two days later the part arrived (along with complete directions) and in under 30 minutes we had it swapped out without even needing to disconnect any gas or water lines. i respect that any repair company needs to make money but to quote us $5,000 or even $2,000 for a job we the homeowner did in less than an hour feels like serious price gouging! I am giving them more than one star because last summer we had Beacon out to lay a gas line, we had gotten several competitive bids, and they did good work on that job so maybe if it's emergency work that's where they get you. Absolutely get a second quote. Very disappointing.

M H.

1/31/2018

The scheduling experience from a customer service perspective with Seattle Beacon Plumbing was awesome. They communicated well and were able to schedule a same day appointment with a three hour window. In the end I didn't use their plumbing services because I was able to get a friend to help, so I can't comment on that, but their phone/scheduling team are wonderful. I do wonder about their business practices r/t fees given the reviews?

callon d.

06/07/2017 12:00:00 SA

Needed a new faucet on a bathroom sink. They showed up and quoted me $750.00 I told them no thanks. I bought a faucet at Home Depot and it took me 1 hour and 10 minutes to drive to Home Depot and install it completed the job cost 115.00
These guys are a ripoff

erin f.

01/10/2020 12:00:00 SA

We had a garbage disposal blockage causing back up in our laundry room. Jake from Beacon was able to come out within a two hour window, explained what he needed to do, and the job was done in an hour. Very easy to work with! (Job #: 216854)

Jessica A.

8/26/2017

My mom called to get her AC fixed and they quoted her an obscene amount of money to fix it then couldn't understand when she told them no why she wouldn't have them fix it. They made her feel weird cause she wasn't going to just going to go with their quote and have it fixed. We will take our business somewhere else thank you very much!

Mallory H.

5/21/2018

Steven had excellent customer service! He was also very punctual and knowledgeable. He responded very professionally to my confusion.

Dean L.

3/31/2020

Beacon plumbing (Tacoma) charged over double what others charge for a hydro jet. After showing up late and overcharging for a septic system pump out, they then sold me an upcharge to hydro jet the plugged line to the house. It was exactly 10 Feet and they charged me $1200! I called my normal plumber on Monday and he charges $675 to jet the whole system/field which might take a couple of hours. Another outfit charges $250 an hour with a typical 2-3 hours to clean out a whole system/field. Beacon was done with my 10 feet in less than 30 minutes and charged $1200. I believe they are a big rip off company and are probably no better than SouthWorst plumbing.
Oh, when I brought this billing to their attention, they offered me $50 off my next service - Like that makes up for a $600 overcharge! Next service... that will NEVER happen.
I am a landlord of multiple single family homes and I would recommend Aardvark plumbing in Tacoma if you can get it done M-F or O'Neils in Seattle any time. I have always got great service at a great price from both of them.

Larry P.

8/22/2019

Ok. I don't know where to even start. I called Beacon. Now I'm Freakin. Storm sewer backup on a Sunday. Beacon shows up. Told on the phone it's a 100.00 dispatch fee. Sweet. Two gents show up. Great explanation about things I know absolutely
nothing about. Sounds plausible. They get to work. An hour later they emerge. It's not so good news but am told Good news is you called Beacon. Now it's 196.00 PLUS an additional 796.00 Attempt to clear charge. Again, not knowing about such things except the word clear I agree. Now it gets good. After the Attempt to clear I'm approached again. One again I'm told Good thing you called Beacon. This time I'm told that my options are either a 16,000$ fix or a 20,000$ fix. Now although I know nothing about these things I am acutely aware that for 20K I can buy a new car for my son. So I take a pause. Tell the gents that we will need time to review. The nice man tells me that I can go in my house and discuss with my wife and return with our decision. Lol. Not a chance. Thanks for coming out. We'll call you.
Now working with a reputable plumbing company and am shocked at the difference. I cringe at the thought that folks actually buy into this program. After spending 1100.00 on a Sunday afternoon I'm
Ashamed that I let myself get caught in that trap. Terrible. It's probably been said before. After Beacon, start freakin. Oh. And for that 1100.00
I was informed that I have Root Intrusion

Et L.

6/25/2015

A disappointing business that offers a bad value for their services and poor customer service.
Would not recommend and will not be a repeat customer.

Had an overflow in the basement and called. They arrived about two hours later and the guys in the truck were nice. They presented an invoice for $550 which I signed, because the basement was full of sewage. They then did literally five minutes of work and punched through a clog in the main line. All that was required was the large snake (no mechanical drum etc) that you can get at home depot for $50.

I called into customer service and explained that $600 after taxes was not a great deal. They were condescending when explaining how a flat rate quote works. I asked whether the customer service rep had the discretion to change the rates, and they said yes, but then gave me a line about internal policies. I gave up, because it was clear that they had no interest in adjusting the price to reflect something closer to a time and materials value of the work they did.

Look at the overall rating of this business--you'll be well served to find another plumber.

Robery B.

11/05/2019 12:00:00 SA

My toilet was not flushing with strength. Jake came out n after seeing the problem offered a couple of solutions. He snaked the toilet, clearing up the impasse. Worked wonders, and after he left, the toilet passed the ultimate test. I can clearly say Beacon did a great job. Thanks very much!

LaDora S.

12/17/2019

Job # 215195 - Jake was on time and friendly. He was clear about the price and got the job done quickly.

Christian O.

12/13/2019

Hello Yelp fans. I was expecting an emergency plumbing service person to appear at my door many hours after my call. I was shocked to see the truck pull up less than 30minutes after I got off the phone. What I thought was a complicated expansive problem turned out to be less serious than I thought. I took the opportunity to bring up another problem and was relieved to find that I wasn't going to break the bank to fix everything. I was offered all price points and ended up with a lot of fixes from a very respectful and friendly Matt. Very professional and very satisfied at the value I got for all the work. It was comparable to doing it myself but 0 hassle.

Mimi S.

2/17/2017

PLZ PLZ DO NOT USE THIS COMPANY!!!!!!!!!!!!!!
It's a ripoff!!!!!!!!
Dishonest!!!!!!!!!
Technician is RUDE! (His name is Jon)!!!!!!!'

Trust all the negative reviews here! They charged me $300 something for no problem is found!!!!!!!!!!

Michelle P.

10/22/2018

Unbelievable! Avoid these guys if you can please! Just recently moved to this home, and Our tankless water heater gave us an error code with no hot water, on the weekend of course. We called Beacon Plumbing because the previous owner has used their services. When we called, they said a trip fee is $75, which is normal. The technician came out promptly which is nice! That when he said $389 to diagnose the water heater, and with taxes it was $427 just to find out what's wrong with it. It took him less than 30 minutes to give us a quote $3500 repair and $5500 to replace a new one. They will credit back the $389. We decided to call our previous heating company to get a 2nd opinion. they charged us $99 for trip and diagnostic fee. Their quote $1500 to repair. By the way, they charged the previous owner $2300 to reduce the water pressure. It was part of our inspection requirement and mind you this lady is in her 80s. So yeah call Beacon Plumbing if you want to pay enormous fees!

Kasen B- are you telling me that you don't charge $389 for trip/diagnostic fee? What's pricing error are you referring to? I'd would like a refund if that's the case. Our kids go to the same school as Bobby Wagner's daughter, maybe I should share how horrible your company, and he should think twice about representing your company. Yes I am upset for paying $427 just to find out what's wrong with our water heater and for a merely 30 minutes of work.

D X.

1/19/2017

They don't guarantee their work and very expensive! They charged me $400.00 to snake a clogged line which took about 20 minutes. They wouldn't even connect my sink back up to my drainpipe for me. Exactly 12 minutes after the plumber left I realized I had a coupon that I forgot to give so I called Beacon and they wouldn't honor my coupon because I didn't present it before the plumber left. No other place I shop would treat their customers so badly. 10 days later my line is still clogged. I called them back and they told me all I get for my $400.00 is an attempt to fix it. No guarantee of their work at all.

Sarah M.

12/01/2014 12:00:00 SA

The only reason I'm giving Beacon P&M one star is because they came out on a Saturday - and because no stars is not an option.

Today's lesson: Never use Beacon Plumbing. We had them come out on Saturday to look at our furnace, which had stopped running. After the techs looked at the furnace, we were told we would either need a new circuit board ($700) or a new furnace ($3,400). So we call an HVAC friend of a friend who said it was likely a frozen line, which is exactly what it was. So, the heat starts working again, but wouldn't shut off! Weird, right? WHY?, we wondered...

Uncertain, we called Fox Heating to come out and take a look at the furnace. Turns out, Beacon Plumbing had intentionally jacked our furnace, overriding the controls with a 2 piece of wire, causing our heat to run continuously (how expensive for our gas bill!) so that we would need to have them come back out again. The Fox Heating technician found the wire, pulled it, and then also cleaned up the wires in our thermostat just to be nice. We paid him $100 (their base fee to diagnose). It's a shame that you hire someone (during the holidays, no less) trusting that they will come in and do an honest job and all they want is to make a quick and completely dishonest buck.

This is clearly the same as other reviews, so consider that when you consider Beacon.

I shared this review with my social media outlets as well. I will never, ever recommend these guys. EVER. We were told that these practices by Beacon are the rule, not the exception. If Beacon wants to right its wrong with customers, it needs to change its shady practices, not address them here in Yelp. Clearly nothing is changing.

Shame on you, Beacon.

Adel G.

10/02/2017 12:00:00 SA

I had an emergency leak in my front yard. It was Sunday, and every plumber I called ended up not being able to come out the same day. I called Beacon plumbing, and it was an easy process getting people out. It was also a much more straight forward pricing scheme that wasn't quoted in hours spent. Beacon charged a flat fee to show up, and a specific quote for the job, even though they didn't exactly know where the leak was. Paul and AZ worked until late to fix the leak, and came in the next day to put back the front yard the way they found it. My neighbor stopped by to point out that the soil might settle too much. Paul gave him his number in case that happens so he would fix it. Both Paul and AZ did a great job.

John Z.

06/07/2017 12:00:00 SA

My tenant called them to replace the waste disposal in the kitchen. It took the technician 30 minutes to get it done. I was billed for $821.49 for this 30-minute job. I asked for an invoice that lists the cost for labor and material. The request was rejected.

The technician also claimed that the faucet was leaking and recommended replacing it at $703.55. The claim turns to be fabrication. There was no leaking at all.

Omar A.

01/01/2016 12:00:00 SA

I just called them to ask for a simple toilet exchange quote and was told they need to come out and take a look at it before quoting me, I asked if she had a ballpark figure and the snappy customer service person said that they don't know what they're doing so she can't even give me a guesstimate. A dyer seeing some red flags fly I'm just going to settle calling someone else.
Oh 75 dollars just to come out and tell you how long is gonna take.

Lynn E.

11/11/2019 12:00:00 SA

It had gotten to the point that nearly every faucet in our home was dripping. Time to call our go-to company, Beacon Plumbing of Seattle. Our plumber, Troy R. went above and beyond to get our house in shape! It's an old house, so pieces and parts were rusted and caused all kinds of trouble, but he muscled them into submission! He replaced faucets with good-looking new hardware, installed a new toilet and fixed all the leaks! Super friendly and efficient. I even showed him some shoddy work on a toilet installation (It was NOT a Beacon plumbing job).... and he fixed it for us! I always recommend Beacon to friends, and experts like Troy are the reason why!

Lani T.

3/28/2018

Our furnace kept shutting off so I decided to call Beacon Plumbing. They sent out technicians on the same day.

Lsmael and George were very professional and knowledgeable . They assessed the situation then gave me an estimate before starting any work which I really appreciated.

Lsmael and George were conscious of our space by wearing shoe covers and setting down a mat before they started working.

We have an old water heater tank which almost 20 years old and they needed to put in a new one. This was done on the same day without a problem making sure the water worked at all points.

Lsmael communicated clearly and worked efficiently. I really enjoyed the whole experience and will definitely hire them again.
However, the price seems a bit steep. Plus, it would be great if they can wave $75 fee if you don't go along with the service.

Overall, Excellent and responsive service! I would give the compary five stars if the price would be lower. I will recommend them to my friends who will be looking for a replacement furnace and air conditioning system without reservations.

Thank you Lsmael and George for your great work!!!

Mike B.

6/24/2017

Over 2 hours late and extremely overpriced. $500 to replace a toilet ring. 2 stars since the plumbers were nice.

Peter T.

11/06/2019 12:00:00 SA

I had a stopped up kitchen sink. I'm beyond handy myself, so after plunging the sink for a couple hours. I took the p-traps off and used my own snake to snake the pipe. Unfortunately I only had a 12 foot snake. It was too short to clear the blockage. I then poured boiling water into the sink, not only in hopes of breaking up any grease build up, but more so I could find where the blockage was in the galvanized pipe. Sure enough, I found precisely where the blockage was. The pipe was HOT right up to the blockage, and was ice cold two inches further down the drain pipe. When Beacon arrived, I said let me save you some time and effort, I spent hours plunging it, I know that won't clear it. So follow me down to the basin and I'll show you exactly where the blockage is. I showed them, and explained that all I needed was them to snake the pipe with their longer snake as I was only able to reach twelve feet. Five minutes later the plumber and an apprentice were plunging my sink. Again I told them that's not going to do it. I told you Me and a partner just spent a couple hours doing that and with much better plungers than you're using. You just need to snake it.They didn't seem to acknowledge what I said and just kept plunging. Finally they said we're going to need to snake it (no S*** Sherlock) They got the snake and had the clog cleared in ten minutes. After sales tax I was charged $449.26. They weren't here for more than an hour total and did not apply a $50 discount from an online coupon that they said they would. (I didn't notice that until they left) Some might say you get what you pay for but if I pay almost 500 for less than an hour of work, I expect it to be a mediocre job. This was not. I had a puddle of water left under my sink that I had to clean up, 5 nasty rags and a plunger (we all know where that's been) left on my kitchen counter and a pair of Channel Lock pliers left on my kitchen floor. I would hope Beacon is better than this and this is a one off, but I can only review based on my experience. I paid almost &500 for work that, if they listened to their customer would have had them back on the road in thirty minutes and still had to clean yo their mess in my kitchen.

Julie C.

7/31/2019

They rocked!! Came out super quickly and Jake was super friendly! He fixed our issue quickly, even in off hours, and it was reasonably priced as well. We would definitely use them again!! I highly recommended them. job#206283

Alexa V.

04/04/2015 12:00:00 SA

Very disappointed in Beacon plumbing. Since when does a job requiring the changing of two riser hoses cost $500 plus the service fee of $75? They weren't even in the house for 40 minutes. When I questioned the cost the technician gave me some story about how they were sued and have to charge more..Yada yada yada.
I Do Not recommend!!!

Mark A.

4/27/2017

When our kitchen remodel turned up a leaking shutoff valve and we weren't able to turn water back on without addressing it, Beacon dispatched a plumber who was on the scene in under two hours. Since he was there, we had him complete the hookup for our new sink and faucet (both of which we had already purchased). The work was quick, thorough and efficient, the plumber was personable, and I'm confident the job was done well, but I am left with a bad taste in my mouth.

Why? I just don't see a justification for the prices Beacon charges, and in the end I feel taken advantage of. I was charged:

- Replacement of two shutoff valves: $500
- New garbage disposal ($200 retail), installed: $800
- Faucet installation: $150
- Sink drain hookup (fresh PVC drain piping, cut and fit): $650

Final bill: $2,100. Total working time: about 2.5 hours.

Beacon's materials cost on this job were well under $300. They cleared over $700 an hour. This was during regular business hours; I was not charged any kind of emergency-response surcharge.

I was given the quote up front, and I could have said no. This was my choice. The phone reps and plumber were nothing but polite and accommodating. But after researching what the job should have cost, it's clear I was overcharged.

If you're thinking of using Beacon, be aware of what you're getting into.

Julie S.

10/31/2019

Customer service was helpful when first calling. Troy was quick and efficient in coming out and diagnosing the problem. He walked us through the process and provided good info should the issue arise again. Happy with the service provided and would use them again for sure.

SM C.

10/04/2020 12:00:00 SA

Totally taken advantage of for very minimal 'service'. As the weather had gotten colder, I turned on my furnace, only to find out that it would not turn on. Called Beacon, told it would be $75 to come out and asses. Ok, sure. Then service man arrives (very nice guy/nothing against him), and tells me that it will be $319 for a diagnostic fee. Half of this would go toward a repair. So, now I'm already out $75 for him showing up to tell me about the $319 fee!!! What would anyone else do -- pay $75 and tell person to go away???? (of course not, which is why this is a price gouging scam). So, during diagnosis, he uplugs and replugs a couple of cables, and the heater starts working! So essentially, no 'repair' was done, just a simple maneuver that would luckily fix the issue. So, really there wasn't anything to fix, but yet i still get charged the full fee (75+319=$434) to unplug/plug in a cable. Yep, over $400. What a complete rip off. I then asked if this included 'servicing the furnace' - nope, an estimate of over $400 was then given for that additional service. NO THANK YOU. I feel totally taken advantage of, having not been told about the diagnostic fee over phone as I arranged for repair guy to come. Most would charge some sort of consult fee and then fee to fix whatever is wrong (eg. my experience with a fridge repair guy). This company should ABSOLUTELY say it will cost you $75 for someone to come, and we will further charge you $319 to diagnose the problem. To not tell me this is 100% ludicrous and extremely poor business. Can't wait to spread word of this total rip-off far and wide....

Lauren B.

09/05/2019 12:00:00 SA

Arrived home from vacation to no hot water. What to do? Stop freakin, call Beacon. As my friend Bobby Wagner says. Mike and Danny came that same day. Mike explained thoroughly the issues we had and the costs involved and was great at not trying to upsell me. I really appreciate his honesty. I would have him back anytime . Great job!

Daisy L.

03/05/2017 12:00:00 SA

Horrible experience! HORRIBLE & fraudulent!!!!! The house has a septic tank & Heather found them advertised on the internet at 6:00 am during the week day & explained to them that water had backed up in one bathroom & in another shower. The plumber (Mark) came to the house & ran a camera down the pipe, etc. & even dug up a hole to get to a pipe in the backyard (knowing the house is on a septic) and broke the pipe!!!!! Mark told Heather that rats chewed through the pipe!!! Pic included, After he performed unnecessary & useless tests, Mark told Heather that the property was on a septic system & it was beyond his scope of expertise!!!!!! He then proceeded to write an $823. bill that included a $200 service charge!!! Kason (mgr.) kept telling me that all the tests where preformed & like it or lump it; I was going to have to pay or......! I called their dispatch service department 2 different times & talked with Danny & Micheal to described the bathroom backup that occurred & they both told me that the service fee would be $75. & $125. an hour, furthermore that I shouldn't waste my money and should call a septic co!!!! Kason said there were no employees by those names!!! BOTTOM LINE: these ppl that run the company are nothing but scum pits, fraudulent, scam artists!!!! BEWARE!!!!

Alexander G.

12/12/2016 12:00:00 SA

My experience with them went from ok to great to totally unacceptable hence one star.

TL:DR: After one month of trials they are not able to fix tankless heater which they installed themselves, and they refuse to escalate and let us speak to Bill Cahill - their owner. My next step is getting a lawyer and filing a complaint with BBB and cancelling their credit card transaction.

Here is the story:
One morning we noticed wet carpet in the basement, so we called Bacon Plumbing to research it. First guy showed up, looked around and told us that furnace is leaking since he sees some old(!) rusty spots, hence he called another guy with experience in furnaces and told us to wait for him to arrive. That was ok experience.
Another guy showed up, was very nice and actually was able to find a leak in ice maker pipe pretty quickly. Since he was already there, I asked him to do a furnace maintenance too, which he did - this was great experience.
Now to a nightmare part:
When second guy had finished with a furnace, he recommended to us to upgrade our heater to a tankless heater, since our heater was old and might leak any day. Yes, I know - it is classic fear based upsell tactics, but since he was that great, we agreed.
On 11/08 they installed all fancy and digital tankless heater (same guy plus another guy) Names are omitted for privacy reasons, but I have them all. Immediately after they left, I started to get an error on a heater which indicates ignition failure - heater failed to ignite and it happened 1-2 times every day. I called same guy, he came and told me that other guy forgot to clean pipes (!) during heater installation and it will work now after he cleaned it. it did not work however.
He showed up a few times, tried to troubleshoot and eventually told us that they need to redo gas pipes to maintain a required gas pressure.
They did it last week - guess what - it still does not work.The same guy told us he will escalate it to someone else, and here we are - in limbo. Our calls are not being returned, when we asked to speak to an owner - Bill Cahill - we got an answer we cannot guarateee you will be able to talk to him, technicians that show up now have no clue what is this problem. In addition to all, now it smells like gas in the heater room and we just called Puget Sound to come and look at it.
Messages on FB and Twitter are ignored too, my next step is getting a lawyer and filing a complaint with BBB and cancelling their credit card transaction. Stay away!!!

Natalie B.

09/06/2019 12:00:00 SA

Beacon has my 5 star vote. I own a very popular restaurant in Seattle and had a pipe burst at 2am. They came out as soon as I called. Their customer service is impeccable and the technician Mike V was professional and highly skilled. Will now be using them for all my plumbing issues. Thank you beacon! Class Act Company!

Forrest D.

6/25/2019

My grandma had her shower stop working and the water wasn't turning off. Beacon was super fast and very accommodating being able to come over in less than 30 minutes. We were helped by Jesus and Zadrian who were extremely helpful. They fixed the issue within another 30 and were very professional.

Jason T.

11/04/2014 12:00:00 SA

Ridiculous! I called Beacon for a simple sewer snaking which I've done every year for the last 5 years of living in my house (admittedly an old line that has roots that get it in; yes it needs to be replaced eventually).

I called the night before and Beacon said they'd be *at my house* between 9-11 am the next day. They called at 10:10am to tell me that the truck was on the way. At 11:12am the truck called and said they were actually on their way. They didn't show up till noon.

Then I got a quote of $680+ to snake the line. That's more than twice what Rescue Rooter charged me for a Sunday night after-hours emergency snake out. Completely ridiculous.

Well we are really good at replacing lines and stuff, especially in older houses. That's cool but I don't need the line replaced today, just snaked. Well if it collapses you'll be in more trouble. I know, but it's not collapsed and just needs to be snaked. I asked if I could just not scope it and get the video as I know what's in there already. Well the video and camera is free. And these old houses the lines can really go. We can line the pipes all the way to the street. Awesome. When I'm ready to replace the line I'll keep that in mind. But right now I just need the absolute most basic of service.

I've got Fischer Heating and Plumbing on their way out now. They promised to be here in an hour and charge in quarter-hour increments.

Even with the service charge for them to show up an hour late and do nothing other than give me a quote, I'll still save money. Maybe if you're Marshawn Lynch you can afford these prices. Otherwise, beware what you get into!

Update: Fischer Plumbing came out within the *first hour* of their three hour service window (scheduled the service with Fischer at 12:10 before Beacon had gotten their equipment out; was told 1PM-3PM and the guy was here before 2PM, same day). It took them less than an hour. My bill was under $250. I'd love to know why Beacon is 2.7 times as expensive.

Jay W.

8/22/2018

I mean...they do the work, which is great. (My leaky toilet is fixed!) They arrive quickly. Their dispatchers and repair people are courteous and polite. But the company also charges exorbitant, by-the-job prices, and don't provide any itemization, and unlike most other companies you'd call, they don't count their call-out fee towards the repair. They also worked hard to upsell me on a completely new toilet at close to $1000. I declined, but still, what ended up being a 30-minute job and a new wax ring (a $10 part) ran a total of $500.

TLDR: Do yourself a favor and scroll down two or three more results in your frantic Seattle plumber search. (Especially if you don't necessarily need service within the hour.) You'll get the same results at a better, fairer price.

Mary B.

02/06/2018 12:00:00 SA

Gene and Anthony were great today! I was expecting to get a bid on fixing broken pipes and Gene and Anthony listened to the problem I had and went to work to locate a broken pipe. They explained exactly what they were doing, were professional and in no time cleared a major clog in the pipes and found no broken pipes!! Incredibly thorough and patient with the questions we had!

D A.

5/14/2019

Expensive / Unnecessary/ Did not even attempt to fix my issue;
I had an issue with a tub faucet. I called Beacon. They quoted me $1000 MINIMUM and up to $2000 and said they were going to likely cut out the tub to be safe. The faucet needed a new cartridge installed but Beacon did not even make an attempt to remove it. Beacon wanted me to sign the $2000 estimate before any work even attempted for liability purposes. But...if I knew a handy man that was brave enough likely could be done for way cheaper?!? If I knew someone to fix it I would have called them!
Puget Sound Plumbing fixed it within 2 hrs (they did have to run for a new cartridge) - no hesitation to remove the stem from the faucet and get it taken care of. And they said if they needed access under the tub they could easily access through the cabinet adjacent to the faucet (not pull the tub). 5 starts to Puget Sound Heating and Plumbing. I would steer clear of Beacon at all costs.

KathleenB B.

02/12/2017 12:00:00 SA

20 minutes - half of that showing me why I should hire them to do more work - $1000 and I just saw that they dumped sewage including toilet paper right outside the door in my back yard. For $1000 - they could have spent an extra minute to dispose of that (literal) excrement correctly. I'm giving them the second star because they did what I asked them to do and I was dumb enough not to look in the backyard before they left.

Ben W.

11/29/2016

STAY AWAY!

They will try to work the situation in a way to try and convince you that you're getting a deal. 11/19/16, Saturday, my downstairs was backing up and flowing onto the floor. I called Beacon and they came out, said my sewer card shows a long sewer line and that if the issue is under the street it could be upwards of $45,000 to fix. Quoted me for $600 snake. I came back outside to see a video camera in the line with no video, but the screen read 114ft on length. I was then told the snake won't work past 125', i pointed at the camera and asked why not because the monitor was showing 114ft. He said he had 30ft extra added on the line that it wasn't counting, then said it was going to be $2700 to jet the line because he wasn't going to snake it since he didnt think it wouldn't work anyways. I said no way. He said he wouldn't charge me the price to snake the line and handed me a paper to sign for $550. I asked why so much if he didn't do anything and he said that was the cost for the work performed in locating the blockage even though he couldn't tell me what it was blocking the pipe. I go inside to the light and realize he just added $400 for video inspection and charged me $100 service charge instead of the $75 quoted by dispatch.

I called dispatch immediately but was told I had to wait until Monday to call the office.

In a nutshell, Kason with Customer Service at Beacon refused to tell me what kind of blockage the tech said the video camera captured and he also said there wasn't anything to see on the screen because it was underwater. He refused to send another tech back out to do the video inspection I was being falsely charged for even though I offered to pay another service charge. He just recommended I get them to jet the line due to the length and the fact that we don't know what additional issues may be beyond the initial blockage in your line. He said the only way they would send anyone back out with a video camera was if I agreed to the $2700 jetter they would bring the camera with them. This was a huge red flag for me.

After calling around on 11/25/16 to 3 different plumbers who told me you can't actually inspect with water in the line, I paid less than $1000 for one of them to come jet, video, and jet again. I told Kasen this in hopes that he would see his tech was trying to pull something shady and he told me he's never heard of that and most inspections are actually performed underwater and that it's dangerous to jet a line without knowing what the condition the pipe is in. I guess he didn't realize he had previously told me that was the main reason I needed them to perform the jetting.

This, folks, is what you have to look forward to with Beacon if you do business with them.

Benjamin C.

9/19/2014

My review was pulled for some reason so I'm reposting. I hope this one isn't removed again.

I recently called Beacon after a rough day with a new counter installation. They sent someone out right away and I was pleased at first with their response time.

That is where my happiness ends. To replace my garbage disposal and reconnect my faucet they wanted almost $1,200!! They also said that my faucet was missing 2 screws and would also need to be replaced for almost another $500. I paid their fee and declined their services.

I then called a plumber I knew I could trust and they were amazing and honest.

They reconnected my faucet with a generic screw, installed a new garbage disposal, air gap and all new pipes for about $500!!

I then called Beacon to complain about their unfair and dishonest pricing and the woman on the phone could not even BEGIN to care. She also almost hung up on me.

To sum it all up... DO NOT use Beacon ever. Their pricing is so inflated and they are only after your money. I will use the other plumber I found for all future needs. It is so nice to be able to trust your plumber, especially after seeing how bad some service people can be.

Marit M.

02/12/2019 12:00:00 SA

We had our water tank start spraying early in the morning and called Beacon right away. They made it to our home promptly, explained all our options and then got to work. Great service, fast repairs and good people. Would recommend Josh and Josh anytime you need a repair in the plumbing department. Thanks guys!!

Kristin B.

4/20/2015

We decided to try this company when our hot water tank went out. For this company being a larger company, we expected that they could take care of us easily. We knew that they costed a bit more, but we figured we were paying a premium for better/faster service. This was not the case.
Instead we waited almost all day for someone to show up, and then paid almost $100 for a service call... only to be left not serviced. Very dissapointing.

Here's what happened: When we called at 1pm, we were told that someone would be there between 3 and 5pm. Well we finally had someone show up at 7pm. The man was very courteous, but was unable to help us. He said that he did not have the parts needed to fix our hot water tank, and that we should just order the part online and install it ourself. Since we were his last customer of the day and it was his friday, we could tell he was itching to leave. So he charged us the expensive service call and left. After doing research, we found out that the part needed is one that can only be obtained by a professional who is licensed to handle gas appliances, and that it is dangerous for a layperson to install themselves. Sooo we ended up having to call another plumber.

You are just a number to this larger impersonal company. There are many plumbers in the area that have much better prices.

The only reason we are giving 2 stars is because the plumber was not rude (although we could tell he didn't seem to enjoy his job).

Jim J.

11/22/2016

STAY AWAY!!! This company is operating a SCAM! They do not provide estimates over the phone so you are forced to pay the $75+tax service call. They give you an EXTREMELY high rate for the job. If you take the bait, great they make a killing off of you. If you chose to not have the overpriced service done, you automatically owe $75. I got competing quotes from other plumbers on a job and they were $500-$700 less than Beacon.

Amanda M.

12/27/2016

This company has the worst costumer service I have ever dealt with. On Christmas Eve, I was attempting to install a new valve under my bathroom sink. Well, I ran into a problem that I wasn't able to repair myself and had to shut off the water. I called around noon--however, while I was on the phone it looked like the leaking (the problem) stopped; I felt SO BAD for calling on Christmas Eve I told them not to come out because it looked like it would be ok. However, two hours later, the leaking turned into a full on spray and I had to shut the water off. When I called them back, they were BEYOND rude. They basically told me to get bent. Needless to say, myself and my family spent Christmas Eve and Christmas Day in a hotel.

Thanks Beacon.

Doug M.

12/12/2016 12:00:00 SA

Water heater went out. Beacon Plumb. est.: $3800. Burien Nat. Gas est.: $2080. Enough said. I can understand paying a premium for same day service, but these guys are bandits. It's really not nice to screw the public at a time of need--like having no hot water. Karma will bite you in the end. No pun intended. The repairman was a nice guy though.

Robert S.

8/22/2016

After living in our house ten years, we had our first issue with something and it was the hot water heater. I take a look at it and don't see anything obvious. It's turning on and off every 30 seconds or so. My wife finds Beacon on the internet and has them scheduled to come over that same day, which I liked since hot water is important to us. It was laundry day, etc.
The guy does show up after a couple hours and checks a few things then asks how old the house is. I tell him ten years and he states that the problem is the power vent and that part is $800 plus labor and that I should consider replacing it as it was reaching the end of it's life.

He states that he will give me two quotes. First, to replace it with a comparable tank and a second quote to replace it with a tank less unit, which they prefer. Our tank is a 75 gallon unit with a power vent, natural gas fired. To go with a new tank was $4800 and the tank less one was $5500.

I'm completely blown away by the cost and tell him I'll get back to him tomorrow. I spend the rest of the day on line and see that they don't cost that much. A Rheem tank at Home Depot was $1248. I also call FloHawks. Home Depot quotes me $2200- $2500, tax and permits included.

My also finds a website that rates hot water heaters and ours (A O Smith) and that their average life is 17 years.

I also want to talk to one of our neighbors, who is a contractor, to recommend a plumber. He states that he is home and he'll be right over. So he proceeds to tell me he's got the same one and checks a few things and actually FIXES IT in less than 10 minutes!

I don't think my neighbor knows more that the guy from Beacon. My neighbor is more of a carpenter than anything.

I think that Beacon is just out to rake people over the coals. I believe that he also knows that A O Smith's unit will last longer than most. I did call them to share my feelings and was put into somebody's voice mail and I have not heard back from them.

He could of fixed my tank but instead tried to trick me into spending a ton of dough.

CROOKED BASTARDS!!!!

Cassie H.

4/29/2019

Josh and Josh came out to fix our hot water heater. They showed up in the time frame and were friendly. Water heater appears to be working again. We would call again.

Tracy K.

04/10/2019 12:00:00 SA

Wow! I got totally screwed by these people. I had an electrical issue and Frank came to take a look. The website mentions a $75 service fee, but when he got here, he mentioned a $260 diagnostic fee. I wanted to get my issue dealt with, so I did not question anything (stupidly). One of the breakers in my circuit box was broken, so he rewired it to another breaker. He was here for 40 minutes and the total was $440 without tax. There is no price breakdown on the invoice and I assumed that at least a new part was involved. When my husband got home and looked at the box, he saw that there were no new parts of any kind were used; Frank rewired to an existing breaker. I don't have an issue with that, but essentially, it means that I was charged $440 for labor alone. That's $440 for less than an hour's work. Unbelievable.

Woody H.

1/18/2017

Beacon came out for a smoking water heater at my rental property with special needs tenants and was fantastic with them and the repair. Professional tech and was direct and got a new water heater in and hot water running for the tenants. I like how they always seem to have what they need on the trucks. Bill runs a top shelf outfit. Met him when he was first starting out. Still hands on and same good service.

David P.

3/22/2017

Absolutely the worst company I have ever dealt with.
Not just plumbing, any company, anywhere, TERRIBLE.
My warrantied hot water heater went out and they charged me $1400 to INSTALL a new one, not buy a tank, just INSTALL it. The tank was covered under warranty, but the labor to replace it was $1400. Absolute extortion on the warranty program.
Highly suggest using another plumbing company unless you enjoy being taken advantage of.
NIGHTMARE experience.

Victoria S.

02/11/2019 12:00:00 SA

Had emergency water leak from 10 year old under sink water filter @ 12:30AM on a Sunday morning. I had turned off the water valves and was standing/shaking in an inch of water when I called BP due to their advertising on my fav radio station, KBCS and was told it would cost $200 for the visit plus parts and labor. I understood and agreed. I did not know that at this point plumbers can't help and it is job for water damage and restoration companies. After an hour the plumber said he couldn't fix it because it was an installation problem (note: I have used this water filter for 10 years with no problems, age maybe but not installation) and that I needed to call a restoration/water damage company. Total cost $627.35. I contacted the company and asked for a partial refund a month ago and have had no reply.

Angela S.

12/26/2016

Had a fuse that blew very limited electrical knowledge reached out to friends but could find no help, bit the bullet knowing that it would cost calling an electrician on Christmas eve, called beacon they said upfront 100 just for coming out they came out 2 hrs past the time they said they would and charged me 356 for about 15 mins of his time trust me your paying for those Seahawks adds! I was shocked unfortunately the fuse that kept blowing were my kids rooms. Highway robbery I can see 100 for the service charge but an additional 256 on top of that wow it's criminal!

Liz B.

05/07/2019 12:00:00 SA

I have never written a YELP review before but due to the wonderful experience I had with the electricians at Beacon plumbing I felt the urge to write my first one! When my house was built apparently a lot of the wiring was done incorrectly. I had no idea. I called in to Beacon to have someone come out and take a look because I had multiple problems happening in my home, and they said they could come the same day! I was impressed already. Frank and his electrician went through the entire house with me and let me know what could be done to fix my flickering lights, outlets that weren't working, and my breakers that were constantly tripping. I sometimes come to yelp to read reviews, which led me to Beacons page. I disagree with the reviews about hidden costs, I was told from the time I called what I would be charged. Being a single mom who is new this, it made a world of difference feeling like I understood everything they were going to be doing from start to finish. Especially since I had no idea it was done incorrectly the first time. I would highly recommend their electrical services to everyone. Thank you Beacon Plumbing for great customer service!

Doug W.

09/01/2017 12:00:00 SA

I just want to recognize Brent B for coming out and fixing my shower head he was brilliant did a great job very polite I really appreciate the service!

Robert K.

02/07/2019 12:00:00 SA

I had a frozen water heater line and what turned out to be a poorly installed heater that was causing a leak into my house. I got a same day appointment. Josh and Josh quickly diagnosed the issue and returned the next day to do the work. I appreciated the quick and professional work and the clarity with which they explained the issues to me and how they'd be fixed.

Liz P.

06/01/2017 12:00:00 SA

These guys saved my night last night, our water shut off valve broke, in the off position. Brent and Kyle were here within 2 hours, and had the valve replaced within 2 hours. Super professional and courteous guys. Thank you again. The only reason I didn't give 5 stars was the price, the pricing is steep. But when you need water and none of the other 24 hour guys answer their phone, you gotta do what you gotta do.

Elizabeth R.

10/11/2017 12:00:00 SA

We were dismayed to find our kitchen sink totally clogged last Saturday. After the usual home remedies failed, we tried a local emergency plumber but their weekend rates were simply out of sight. On Sunday we called our multi-talented handyman, who snaked the drain 4X to no avail. We were getting pretty desperate, and on Monday A.M. we called Beacon. They sent Drew E. out within 2-1/2 hours for a $75 initial charge, applicable to the cost of repairs. He snaked the drainpipe 4X (35'+ out) also to no avail. He ended up removing and replacing over 30 ft. of old pipe--a task neither he nor we had anticipated.

Drew worked all day to resolve our problem, including a trip back to the main warehouse for more pipe. Throughout, he was courteous and encouraging (by that time we just wanted our sink back). He installed new pipe, tested the repair and cleaned up afterwards. We're very satisfied with the service and Drew's professionalism. He explained that the old pipe was plugged by 15-20 years worth of accumulated sludge. Yuck!! The repair was definitely pricey but should last for many years. We're also much more cognizant of what goes down the disposal (no more coffee grounds or eggshells).

Steve P.

9/28/2016

avoid these crooks at ALL COSTS. I had them come out to swap a garbage disposal, hook up a kitchen faucet and reconnect the waste line (going from a dual sink drain to a single. Everything was there and I estimated no more than an hour's worth of work. They took over 8 hours to get there and then gave me an estimate of nearly $600!!!!!!!!!!!! When I laughed and said no thanks they charged me $80 for coming out and wasting my time.

I did all of it myself and I timed it it. it came in at a grand total of 37 minutes of work and $5.32 in PVC parts. What a joke. the only Freakin you be doing is at their ridiculous rates.

Ben P.

10/10/2017 12:00:00 SA

The circuit to our washer stopped working so we called and asked them to come out. On the phone we were told it was a $75 fee just to come out and diagnose the problem. The following day they were too busy to keep the original appt so it got pushed back twice. Of course we needed a washer to the other plans had to change.
The technician looked at it and messed around for 5 min and said it was working fine. there was no problem he stayed for 1/2 and billed $350. $75 to show and $275 to figure out there was no problem.
My wife called to ask why so much but was told that this is normal and we should have figured it out ourselves if there was no problem.
We needed another outlet fixed but the tech didn't have time to fix it now. However for $550 he could come back later... of course that meant another $75 to come, $275 to diagnose and not sure what the other $200 was for but i'm sure it was for a good cause.
Since the work he did was so strenuous the technician did not have the energy time or care to move the washer back into place or to close the breaker panel and move the cupboard next to it back into its original position.
Needless to say we will be looking elsewhere in the future and recommend you do also.

John G.

12/10/2018 12:00:00 SA

You saw the response from Beacon Plumbing to my comment. If they had charged me $150 per hour to find the leak (on top of the $100+), they could have spent 3.5 hours and I would still have been ahead. They charged $542 to do a leak search that took 5 minutes. Hence, they guy was there for 45 minutes and they charged almost $700.
Of course, they are going to do a leak search as it gives them maximum profit for the least amount of time (who actually determined that a leak search should cost $542). This way their plumber could go to the next job and use the same methods to get max dollars for the least amount of time. Any plumber who knows his/her stuff would have spent an hour looking above the leak in the sink/kitchen area. He/she would have been able to find the leak in an hour. Again, if it had taken two hours, I would still have been ahead. I wish that some of the Seahawks players would read this post and think twice about doing ads for this company, but then again, this company has lots of money (a la the leak tests) to pay the Seahawks to advertise for them.

Shelly W.

10/04/2017 12:00:00 SA

First off I gave a four instead of a five solely based on the fact that when I read reviews I never trust the fives...they feel fake to me. That being said Brent and Kyle were definitely five star plumbers.

Let's face it when water is backing up into your basement shower you know it's not going to be easy or cheap to fix and it wasn't but at least they answered their phone when I called vs the other two companies who either never called back or called back days later.

My job wasn't an emergency so the dispatcher worked with me to get me a slot that fit into my schedule. Brent and Kyle were on time, courteous, funny, polite, and obviously good at their jobs. When the sh** hit the fan (they also were kind enough to laugh at my puns) they didn't pressure me to make the mucho money decision. They told me the pros and cons and let me decide. I went with the fix it all solution which spread out over a few days. Brent kept me up to date with phone calls which was nice since I was out of town for part of the work. After the first day, and after the job was finished, I received a courtesy call from Beacon asking if everything was to my satisfaction. Great customer service! (did I mention they actually answer their phones)

I sincerely hope I have no more plumbing issues but if I do I'm definitely calling Beacon and will recommend them to others.

CanePole F.

3/22/2019

Honest estimate, explained work before and after job, efficient crew. Good experience with Beacon once again.

Ben R.

4/28/2017

NOTE: This is reflecting past work, that I recently decided to post a review about.

I had recently moved into my first home and the Water Heater had an issue. I had beacon come out for the issue. They looked at the Water Heater and gave me 2 replacement options and 1 fix option.

The replacement options were out of my budget, so I went with the repair. I accepted the quote they gave, and they went to work.

After they finished it was time to pay, the price went up 300 dollars...
They had done the work, so I paid, but I have hated them ever since and I warm people against using them.

Basically, don't believe the price they say is the price that it will be even if it is the same day as service.

Adam Y.

03/06/2019 12:00:00 SA

Woke up this morning to my downstairs shower backed up with gross water coming up through the pipes. I was able to call Beacon and have them show up in about an hour. It turns out it was a main line blockage due to roots in the pipes. What started out as a minor project blew up into a much larger one. Not the way you want to start your day. Anthony and David kept me informed every step of the way. Really appreciate the quick arrival and clear explanation of the issue and proposed solutions.

A M.

03/04/2019 12:00:00 SA

Ned and Radonis came very quickly to fix my clogged toilet. One of my customers had dropped some papers that had gotten stuck. The toilet had to be removed from the floor to get to it but it was completed quickly and they left everything clean.

Bradley O.

4/28/2017

They won't even give you any estimates or quotes without charging you money, making it impossible to compare them to other companies.

Paul A.

09/04/2017 12:00:00 SA

oh my god! 540$ to install a toilet??!! fortunately the service guy gave me some pointers so i could do the job myself.

i honestly have no idea how they can justify such obscene rates.

Thom I.

05/09/2017 12:00:00 SA

BEWARE OF FRAUD. Their plumber told me that he could not find a part to fix a bathtub faucet and wanted to rip out the wall and install and install a new bathtub faucet. I went to the parts store that he was suppose to go to and bought the part for $1.00 and installed it myself.

WHAT A RIP.

Andy F.

10/31/2019

Well, my review will be similar to others. I had a leaky valve in a supply line in my garage, which I could only stop by turning off the water supply to the house... Obviously I wanted a quick fix, and had taken the day off of work to meet a plumber. Most of the plumbers that I contacted could get to my house in 3 days to 2 weeks... but beacon could come out same day. Jake was courteous, knowledgeable, and I understand has no direct control of the pricing ... but $650 labor for less than 2 hours? I think that was at least twice what was reasonable, and what I could have paid if I found a by the hour plumber who could come out the same day. This by the job pricing, which is not unique to Beacon, has me FREAKEN!

Michele H.

1/29/2019

It took several emails to YOU to get a straight answer. You still can't explain to me the difference in prices for a military discount verses no discount. At no point in our emails back and forth did you take the time to go over our invoices to explain each line item with us or the charges. You explained one item and that was it. I find it hard to believe that I am the only person questioning our bill.

Bella M.

06/11/2014 12:00:00 SA

$570 for a straightforward garbage disposal install is crazy! The actual disposal costs less than $100, so for a total of 2 hours of work, I got charged $470?!?
Wow, I am in the wrong business!!!

If they smell desperation, they will inflate your bill and for that reason I will find another plumber that I don't have to pay advertising/celebrity endorsement fee in my bill.

Bob W.

09/04/2018 12:00:00 SA

We've used Beacon twice before and they were great. But I had them come out to do a simple outside hose faucet replacement, and their estimate was $750 for new hose bib with shutoff. Beacon plumber said it would take about 90 minutes for this work. Parts cost less than $50 at Home Depot. So they wanted to charge $700 for 90 minutes of labor. This is insane! I'll never call Beacon again...

Elly R.

02/11/2019 12:00:00 SA

Beacon did an exceptional job replacing our furnace in the middle of a massive snowstorm. While they installed the new furnace, it snowed at least three inches and they did not come close to rushing the job - answering my questions diligently. They had great customer service on the phone and stuck by what they said they would be able to do given the weather conditions and delivered.

James F.

11/23/2016

I simply cannot recommend using this company. I don't take bad reviews lightly, but I felt that this needs to be shared. They came out to check out the water line above my water heater that was leaking. They told me that the $80 service call fee would be put towards repairs. Then they came out and looked at it and gave me the price: $400 to replace one water line (the part is probably $10 at the hardware store). The employee even told me he is fairly new to the company and could not justify 15 minutes of work for that amount of money but couldn't do anything about it. However, I am not writing this review because they are overpriced.

Here's what happened next.

I refused to pay $400 to replace the water line and just paid the service call fee of $80. Then, I called up an independent plumber and had him come out to look at it. It turns out, the second plumber discovered that the leak was in the copper part soldered onto the pipe coming out of the wall that the water hose connects to, not the hose itself. We didn't even need a new water hose.

Had I stuck with Beacon Plumbing, I would have been out $400 plus the additional repair for soldering the copper pipe. They misdiagnosed the problem and would have charged me for additional repairs. I'm glad I went with my gut and refused to pay $400. I sensed a lack of confidence in the guy who was going to make that overpriced repair.

Lastly, I called up Beacon Plumbing after the second plumber fixed the real problem, to notify management that they almost made the wrong repair. The man I spoke with heard me out and said he would send me a check to cover the service call. It has been 3 weeks now and I still have not received a refund for the service call. I don't really expect to receive a refund for the service call, but why would you say that to me then? So here I am, sharing my story with the world. Don't waste your time with Beacon Plumbing.

Mary B.

5/19/2017

I grabbed Tony Hall as he was doing a service and tune on my neighbor's furnace, and he had time and inclination in his schedule to help and take care of mine as well. Even took it upon himself to get me a quote for installing air conditioning when he learned that was something I was interested in. Thanks Tony!

Kevin H.

06/10/2017 12:00:00 SA

Our problem started with a late night emergency sewage backup that led to major flooring damage in our home. We called Beacon since we knew they were 24 hrs, and we were grateful that Israel showed up within 15 minutes and got to work. He snaked the line and eventually seemed to clear it after about 40 ft, but it was disappointing that for the $1000+ we paid we didn't at least get the line scoped so that we could actually be confident we understood what was going on with our line and that the problem was fixed, (Israel doesn't carry a camera so it wasn't even an option). I would recommend that anyone calling Beacon for a sewage backup insists that the guy who comes out has a scope - even if it means you have to wait longer for the right guy, it could be worth it.

About a week later we noticed the toilet backing up again and emitting a sewer smell, so we knew something was really wrong and the prior line snaking didn't actually address the underlying issue. That's when Paul and Gibran came out and scoped the line to give us a proper diagnosis, which unfortunately for us ended up requiring a major excavation of the line that ran from our basement to under our patio and driveway.

They were both very professional throughout the whole process and Paul was diligent about showing us exactly what the problem was, and explaining how they would fix it. The costs added up significantly but we felt they were honest and hardworking, and at the end of the job he offered to fix a few other minor plumbing issues around our home for no charge, which we appreciated.

Overall it was about as positive experience as a sewage line excavation and repair could be. I will definitely trust Paul and Beacon with any future major plumbing repair work, though hopefully I won't be needing them anytime soon.

Michael L.

3/18/2017

ended up replacing my furnace on 12/22/2016. used my gas fire places to heat my house till then because Beacon failed to fix my furnace .
Needless to say I did not use Beacon to install a new furnace.
Morel to my story is
YOU WILL BE FREAKING IF YOU CALL BEACON from them ripping you off.

Rick G.

09/07/2016 12:00:00 SA

Dishonest and charges way too much for simple plumbing jobs. Seems almost like a scam. They wanted to charge my senior citizen parents $750 for a job and when I spoke with the technician, he said it would be just $550. Still overpriced and can see they take advantage of the elderly. No moral compass in this company!

Ami K.

09/09/2017 12:00:00 SA

We received excellent service and would absolutely use this company again. We had an emergency arise yesterday and needed someone to come out right away to replace our hot water heater. From the people on the phone to the actual people who did the actual plumbing work (Josh and Billy), everyone was polite and professional.

Dave H.

04/09/2018 12:00:00 SA

BEWARE: They will apparently charge a trip charge if they come out but don't want the job.
I reached out to them via their web site for a quote to install an under-sink insta-hot unit in our kitchen. I told them this would involve drilling a hole in our quartz counter top. I got a nice email saying they don't do estimates over email, but they would come out if I liked. There was no mention of the trip charge. I invited them, and they came out. The tech expressed a lack of confidence in his ability to drill the hole, and said that his quote (which was over $1000 dollars) was mostly for drilling the hole. Of course, we didn't hire him because who would hire someone to drill a hole in their counter who wasn't confident in their ability? Plus, that seems like a lot of money to do something that takes 10 minutes. In spite of the tech's stated lack of confidence, they refused to waive the trip charge even after a long thread with their customer service. Hire them at your own risk. They appear to value their $70 trip fee more than potential long-term customer relationships. Good luck to them! They're going to need it.

Vel S.

2/28/2018

Furnace quit on Saturday..Beacon's tech came Sat evening, spent hour and 15 minutes to determine that the motherboard was bad. He needed a deposit which was $420.79 to proceed, there was no board available until Monday. On Monday, the tech came and put in a new mother board, which took less then a half hour. The rest of the bill was another $420.76. He wouldn't tell me what the board cost and nothing was itemized on the bill...So, we have approx 2 hours labor and parts cost.
Doesn't $842 sound a little out of line ? I will never recommend Beacon and I'm passing word about this bill amount.

Sabrina R.

10/04/2019 12:00:00 SA

You will definitely be overcharged and FREAKING when you see the bill. I was charged $400 for less than 7 minutes of work to add a nut to the water line. The part itself costs less than $5. Nice guy but he spent more time in his truck (probably figuring how much to overcharge) than he did in my house. I most certainly will not use them again.

Thomas B.

05/02/2014 12:00:00 SA

Can you say Overpriced! Like Silent S. and other reviewers, I wish I had read these prior reviews before scheduling a service. I had a faulty thermostat and expected to pay no more than $200, (which I have researched is the average price to replace a simple wall thermostat that one could get in Home Dept for about $19 max). I was charged over $220 for diagnostics and then over $200 for the replacement thermostat, plus was still charged the $75 for the call. Plus tax, the total was $562.
I contacted other plumbers to get their estimate just to make myself feel even worse and yep, the average to replace a thermostat is about $200. Fool me once, shame on me. Even though I am a Seahwaks fan, I can't agree with Marshawn Lynch on this. Avoid Beacon at all costs.

Gigi A.

3/30/2019

Today our sewer backed up into the shower & could not flush the toilet. This was an emergency for us. I was freaking out. Called around & no one had openings. My husband said do as the commercial suggested Stop freaking, call Beacon. What did I have to lose. They had people available. Giovanni & Sean came to the rescue. Giovanni explained several steps of a possible causes. Gave us prices for each step & stated they would try to get the job done as reasonable as possible. In the end it required the more costly. However trust was built because they explained step & everything, shared the videos, & advised us about checking with the county on an area that needed further work & could be more expensive. Advised that the problem could be the County's responsibility. They outlined the area so the county staff could locate it. Giovanni & Sean were professional, knowledgeable, listened attentively, answered all questions, they were patient. I kept seeing a leak from the toilet after they finished & Giovanni came back in & checked, though he felt it was not leaking. He took time, dried up the water, flushed & flushed & then said yes it is leaking which called for more work. One he had hoped he would not have to do to save us money. It was an expensive job, but they gave us as many breaks/coupons as possible. They made me relax & not regret the cost. They were so respectful of us & our space. Great job Sean/Giovanni. Thank you for taking the stress out of a stressful situation. Nice traveling with us verbally & speaking Italian with my husband Giovanni. Gave him a chance to practice his Italian. Recommend you anytime. Gigi & Peter

Stacey R.

6/15/2015

We made a HUGE mistake when calling Beacon Plumbing when our water heater broke and began to leak. The only reason I have given them one star is because they arrived somewhat quickly and stopped the leak.

The plumber (AKA salesman/rip-off artist) gave us a quote ranging from $4,000-$13,000 because all our radiant heating plumbing would need to be repaired as well. We stopped him working immediately after he stopped the leak. He ended up quoting the cost to stop the leak and remove the water heater. This came to nearly $800 after the $140 trip charge, taxes and labor costs were totaled. We were so outraged we didn't notice that the quote included the cost to remove the water heater, paid him and sent him away. Later, we noticed that we had paid for him to remove a water heater he never removed. I have contacted their office SEVERAL times looking for an amicable solution (maybe a refund of $200?), they say they will look into it and never get back to me. They are criminals.

We then called a local West Seattle plumber who told us we did not need to replace the radiant system, charged NO trip charge, helped us find a replacement water heater which he picked up and installed-ALL FOR $800. He did a great job.

If they just would have worked with us, I would not have posted this review.

Javier C.

03/02/2019 12:00:00 SA

Beacons service was great, came in and told me what's what got right to work with a accurate time of completion. My only qualm is with the appointment they were almost 2 and a half hours late, understandable for them being ran 24/7 with no telling what could come up, but to get a phone call saying 25 min away and show up 30 min after that... service was good, but they need to respect people's time a little better.

Barry W.

4/18/2017

Robert W. and his partner came out and did a water heater reinstall. They were knowledgeable, kind and effective about explaining the process and instructions. Recommended

Karen J.

7/21/2014

I called Beacon at 7:30 PM. The plumber on call called me back in 10 minutes and said he would be here in 40. He was here in 35.

He gave us a bid from their book -- this is a common practice for many plumbers -- they base their bid on an average of what the job might cost.

He fixed the problem in 5 minutes and made it so that the problem will not happen again. We were very happy with his work -- he was fast, courteous, explained the problem and the fix completely.

We were happy to pay the relatively high cost for the after hours bid ($100) and the work itself.

I would recommend Marcus M. if you are in a bind and don't want to or can't wait for a repair.

Rose A.

7/24/2020

If there were no stars to start this review, this is what I would give this company. As evidenced in most of the reviews, they really over charge you and are very sneaky about it. We called Beacon Plumbing for my business as we had a water leak, first time they were here it was for less than an hour, they assessed the situation and had to order parts, they came back a second time after so many days to actually fix the problem which took them approximately 8 hours to fix. So a total of a 9 hour job... the cost $23,000 - you saw it right $23,000! When I asked for a detail of charges, receipt... I got none. We were first quoted $12,000 which our company credit card was given and then come to find out there was another $11,000+ charge to it. This plumber made more than the highest paid neuro-surgeon! In fairness, all I asked as an owner was to have a bill itemizing the costs - I also wanted to give them the benefit of the doubt, but they could not even give this to me. They took advantage and have no integrity. Total rip off - During this time of a pandemic, it is just so disheartening that any business could be like this. In looking at all the other reviews, this is their common practice so be aware!!! Definitely look elsewhere for a plumber.

Sarah P.

10/28/2019

This company is the worst! The technician came to my home and intimidated me. He shouted at me and my 3 year old son, made me feel threatened and the head office wouldn't even call me back!!!

Katie B.

10/13/2014

If you think you're freakin' now ... just wait until you call Beacon. Then you'll REALLY be freakin'. DO NOT USE BEACON.

We were doing some bathroom remodeling and when we went to shut the water off we found that it would not shut off all the way. When we attempted to turn it back on, we then found that we could not turn it on again. SO - with only a trickle of water coming out of our taps, we decided to take our television's advice and stop freakin' - call Beacon. Plus, it was a Saturday and we remembered their adds saying that they don't charge extra to come out on weekends.

Boy - do we wish we hadn't. For a simple valve replacement, they quoted us $1250. At first, I turned to my husband and said $12.50? Nope. $1,250. Us, not being plumbers, took their word at it, but felt a bit uncomfortable with the extremely high price (I had been quoted $1000 to have a water heater REPLACED a few months ago, so $1250 to replace a couple pipes seemed quite high).

I decided to call my mom, who comes from a plumbing family, to see what her thoughts were. SO GLAD I DID! She called my uncle and my grandfather, who are both plumbers in New York and they stated that the job we needed required a $30 part, and that AT MOST it should cost a few hundred dollars.

Armed with this information, we confronted the plumber and he said well, that valve is in a tight spot. Since I'm going to try and fix it without removing the water heater, it's going to cost you more. WHAT?!!?!

My mom then called Beacon management, who informed her that the book price for the work we needed was only $400!!! So --- our plumber was going to up-charge us 300% because our water valve was in a tight spot.

Since we didn't have any water in the house, and were afraid that telling them to leave would result in some ridiculous cost anyway (they shut off the water at the street level to take a look), we had them proceed with the work, but with assurance that they could cut the price down a bit.

We still ended up paying almost $700 for a $400 job - which took them only 45 minutes. Our guess is that they are just used to getting whatever they ask for because if you call, you are already freakin' and will pay whatever they ask.

We've learned our lesson, and will call around for quotes BEFORE having anyone come out again. That, AND, we will NEVER call Beacon again. We recommend that you don't either.

Vince S.

9/26/2014

Called up Beacon after 2 other plumbing companies (including Best) gave us a near $1000 estimate for replacing the ball valve on our unit's own water shutoff. Beacon sent out Jeff McCoy and his apprentice Israel, and the experience was amazing and hilarious. Israel is well-spoken and easy to talk to, and McCoy's sense of humor is just awesome. I think they both understand that 80% of the time they're on the job, the person they're working with doesn't want to have to think about mucking with their pipes and fixtures and just wants it all done.

Beacon came out to the house for a standard quote, which costs $75 + tax. That might seem steep but that price is deducted from your final bill, so it's actually not too bad. McCoy kept spirits high and commiserated with me regarding my HOA (who was demanding the repair be done), and just made the entire first experience more enjoyable than stressful. The quote for Beacon came in under $700, and the final bill was $633. WAY under what other local plumbers quoted us, and cheaper = better especially given the quality of the work.

The second visit, the actual repair, was set for 4 hours. Beacon was done in just under 2. McCoy and Israel worked quick, cracked jokes, and struck up a fast conversation about one of my preferred shooter games as they waited for dispatch to ring me up. When the job was done they let me know the proper way to restore water to the unit, gave me their card and told me to call if things looked strange after things were back in action. These two guys are completely awesome and if something else in my home springs a leak (though I hope it doesn't) they'll be the first duo I call to come out and look at it.

You want a job done right and good spirits during the repair? Call McCoy and Israel at Beacon.

Elisa F.

3/30/2017

Excellent experience with McCoy and Jake. We had a leak under the kitchen sink, they walked me through all the details and did a great job explaining the issue. Found a solution that would fix the problem without too much trouble, and did a good job cleaning up after they were finished.

Claudette K.

5/17/2019

They gave incorrect advice regarding a septic issue and charged for it. If their recommendation had been followed it would have cost $800 for an unnecessary service, leaving the problem unsolved. Luckily, a more professional company identified the problem and cleared the blockage in the line.

Eleana D.

3/26/2019

Ned and Radonis were terrific. Timely and professional. Gave us quotes for several home projects in a 100 yr old building, primarily bathroom and kitchen. We appreciate the bringing up to code issues, as opposed a patchwork quote. If you care about your home environs, it's always best to do it right with a guarantee/warranty the first time!

Chas W.

1/25/2015

I am a general contractor and I mainly build new construction. I can not tell you how impressed I was by Jeff McCoy and Israel. They bent over backwards to help. I needed a gas line and a new furnace installed. Dealing with different subs all the time I see quite the range of ability and professionalism. I would not hesitate to recommend McCoy and Israel any day to my family and friends. They were top notch.

They also went above and beyond their duty. The next door neighbor came home after being gone all day with her kids in tow. She opened the door to her house and was overwhelmed by a gas smell. She immediately closed the door and when she turned around she saw the Beacon Plumbing truck. She ran over freakin' to come have Beacon come save the day. She asked if they were working on the gas line and McCoy told her they had not started yet. He went over shut off the gas valve, called 911 and got them safely away from the house.

The fire department showed up in full force closing down the street. They went in and found she had left the stove on but not ignited for the whole day. She was freakin' and ran to Beacon.... I could not help but smile at the companies tag line, because it was so true. Not only did they take care of me they took care of the neighborhood.

I have called them since for more service and have always been impressed by what they do and when I am in a jam they help me out.

Stephanie B.

12/31/2018

Do not use!!! They charge at least 2-3 times industry standard prices, and won't even give you a quote before they come out. On top of that, they don't warranty their work, so if something happens again (like another clog), they won't come out again...unless you're willing to pay even more $$$$. I'm not sure how they're still in business, but spare yourself! Don't be fooled by the funny commercials - you'll be freakin' if you DO call Beacon!

Tyrone J.

1/25/2018

I am a retired Army veteran living on a humble income. I hired beacon to fix a simple leak that ended up costing me $1,100 more than someone else would have paid me because he started to do the work before asking me if I was okay with it to add insult to injury he did a crummy shoddy job that caused more damage to my property Beacon has admitted that their technician was at fault and has agreed to pay for it nearly 3 months ago and they keep putting me off finally I've had to contact my homeowners insurance to pay another $1,000 deductible for something Beacon did do not use this company if you no what's good for you they do not Pride themselves on good work and they won't fix their mistakes this is the worst company I've ever dealt with as far as companies that deal with the military I am going to alert the post sergeant major and Commander about this company that clearly takes advantage of veterans

Jen B.

12/20/2018

Tech came out and made our problem worse. When I called to have them come back to review the problem they rudely refused. I asked for a refund and received the run-around for 2 weeks. Do Not Use this company. I wish I had seen all of the bad reviews prior to using them. Thankfully Mr. Rooter came and fixed our problem. I HIGHLY recommend Mr. Rooter, they will fix your problem.

Jeff P.

05/09/2014 12:00:00 SA

I'm following up on Thomas B's review on 5/2/14 & the response from Beacon P & M owner on 5/6/14. I'm the roommate who just moved to Seattle. I was focusing on settling into a new city; admittedly, the exorbitant cost of the thermostat didn't hit me until later. I would also give only one star, and here is why...

The Beacon specialist said he would need to run a diagnostic to determine if the prob was the heater or the thermostat. $220 for diagnostic test seemed steep, but I'm a renter not a home owner. The test only took a few minutes! The technician couldn't find any issues with the heater...it was a profitable charge, so be it.

He told me it would cost about $900 to replace the heater, $600 to replace the thermostat with a digital one, and $443 to put in a non-digital thermostat. I asked why the thermostats were so expensive. He said the cost of the diagnostic was included in the price. It still seemed high, but I just wanted him to finish the work.

The technician was on-site for less than an hour (arrived shortly after 2pm and left just before 3pm). The bill came to $518 + tax: $75 service charge + $443 thermostat.

The SAME Honeywell Manual thermostat (Model #: CT410B) sells for $20.97 at the local Home Depot & $21.99 at the nearby Lowe's. The one-star rating is based on the exorbitant charge for an inexpensive, easy-to-install thermostat & an equally pricy diagnostic that took minutes. Even if Beacon P&M were to refund me half of what was charged for the relatively cheap thermostat, it would still be a huge markup & a profitable business trip.

P.S. My friend contacted Beacon 11:00am that day and was told a specialist would be out around noon. Given the 90-min. window, as advertised on their website, the technician should have been at his place by 12:30pm, instead he arrived closer to 2:00pm. It wasn't an emergency, but it was an inconvenience for me since I had to wait even longer before running my errands.

Jon P.

05/05/2016 12:00:00 SA

Wow...I'm not sure where to start with Beacon Plumbing. Maybe start with how the plumber Brandon put a index finger sized hole in the wall and tried to hide it from me? How that same plumber tried to upsell me on a jet-powered bowl but didn't tell me he was downgrading me from an elongated bowl to a tiny round bowl? Seriously, I'm a 175lb adult male and I cannot fit on my toilet anymore. Things pinch that should not be pinched...

No, I think the real item that deserves the 1 star review is how Steve from customer service treated me when I called about my new tiny toilet. There is something to be said about a company that hires a law school degree employee as their customer service. He treats each customer concern as a law case he has to win (him vs you). I actually had to install a call recording app for my calls with him bc I was worried for my own legal safety. And those calls went on for weeks and yet went no where. Steve's incompetence reached all time highs when he sent out a mediator plumber to assess my situation & damage but then wrote up the official report without ever talking to that mediating plumber

In summary,if you enjoy:
-being overcharged
-damaging your home
-hiding the truth from you
-downgrading your appliances
-customer service lawyers
-wasting your time
-wasting your mental stability
Then stop freakin aaaaaaand call Beacon! They'll pinch your...!

Chih-ling J.

12/23/2018

Worst service ever. Charged $318 for 45 mins diagnostic. They said 75 when on the phone inquiry but charged 318 when job done. Be aware of this company

Sami A.

07/01/2018 12:00:00 SA

I Called Beacon Plumbing for help regarding a leaking shower room roof. I was told that since it is weekend I have to pay 100 for inspection(usually it is 75.) we agreed. They send one of their agent, Adrian. but after he arrived not even 10 min of inspection he say he has to do another inspection where he has to take a portion of the drywall and for that inspection they asked additional 525.15 plus tax. and he mentioned that after he find the problem he will charge me for the parts and repair cost. I have to state when I called them I already told them what the problem. anyways I paid 100 plus tax, for them to be at my house. they really are a scam, I wish there was a negative star. they don't even deserve one star. by the way I called another company problem fixed with 350 total. it was just a shower head. but Beacon Plumbing SHAME on stealing my 110.

Tracey S.

10/06/2018 12:00:00 SA

Avoid this company. They will try to scam you. I had one of their electricians come to give an estimate for repairs after a small electrical fire at my home. The electrician said he'd need to remove drywall and replace burned wiring inside the walls, and gave me an estimate of just under $1,000. Unfortunately for him, I had taken a close look at the damage on my own and could clearly see the wiring was undamaged. When I thanked him and sent him on his way, he tried to get a trip fee out of me -- which I declined to pay since the Beacon office had told me I would not be charged a trip fee. The electrician I eventually hired to make the repairs confirmed the wiring was undamaged and charged me about one-quarter of what Beacon wanted.

Silent S.

4/14/2014

Wish I'd have read these reviews before calling Beacon. I can see the trend.. OVERPRICED!
Had them out for an estimate on a very minor water heater intake drip. I understand them having high standards on completing their work but seriously I know the difference between high quality versus add-ons and over selling.

Green House plumbing came for an estimate after Beacon and did the work for much less, did an excellent job, did it quick and didn't try to sell me at all!! Use Green House, you'll be happy.

Mica B.

04/07/2017 12:00:00 SA

Great job today. Thanks guys. Wasn't a difficult one but was an emergency on a Friday night. Robert and Tristan were fast to arrive, pin point the issue (expansion tank on boiler) and replace. Friendly guys having a good time at work.

Peng Y.

8/30/2018

I found a water leakage in the basement. Called several plumbers and only Beacon can come the same day (with $100 additional charge). They sent someone who came right on time (which was great). Everything was smooth until I saw the bill. They charged $722 for a PRV replacement (not including the $100 emergent service charge). I did some research on the internet and found the average cost for PRV installation is about $380. Finally I paid more than $900 after tax. If I knew they charges twice than others, I wouldn't use them.

Julie P.

12/20/2018

I called Beacon after waiting 3 hours for someone else to show up. Jake came to my house within the hour, diagnosed the problem immediately and did not overcharge me. Thank you!

Stephanie B.

5/15/2018

$2300 to change a water heater? Never again! We just changed another one in the same property for $1200 with Fast Water Heater through Home Depot including extra fee for stairs!

N M.

12/26/2013

Well, there were highs and lows to my interaction with Beacon. Let me break them down.

1. The customer service rep who took my call was borderline rude and quite indifferent. She told me a plumber would be out to see me between 10 and 12 the next morning. She told me there was a $75 service call fee for the plumber to come out. I was made to believe the service fee was only if I opted not to have Beacon do the work.

2. I received a call from the plumber at 8AM telling me he was twenty minutes away. Ok, fine, let's get it over with.

3. Plumber arrived. He was very professional and courteous. The estimate he gave me was a bit higher than expected, but I needed to get it done.

4. Plumber worked on the issue for almost an hour. It was obvious it wasn't going quite as easy as he originally thought it would. But he fixed it to satisfaction.

5. I was surprised when I got the bill that it included the $75 service call fee. Most places I've dealt with waive that fee if you have them do the work. Fortunately, I found a $50 coupon online and presented it, so I saved a little money.

As I said, lows and highs. Not sure if I would call on them again unless it was an absolute emergency.

*****NOTE... When you look at Angie's List, in 2011 the majority of ratings given were As. The majority of ratings for 2013 were Fs. It's time management asked why and seriously review their business and customer service practices. After all that's the benefit of sites like Yelp. It's an immediate report card. Reading Beacons responses to Yelpers caused me to lower my star rating. Don't provide excuses...provide solutions*****

Beth F.

5/24/2017

When my sewer line failed and flooded my basement, Beacon Plumbing responded within an hour. Ned Evans and Will Waldon were knowledgeable, efficient and professional. They quickly assessed the problem, made a plan, arranged for permits, got underway, and corrected the issue. Although the problem was complex and took a few days to fully resolve, Ned clearly communicated the plan and status throughout the process, and I had working plumbing by the end of the first day. From then, they minimized down time. Both of them, and their associates, went above and beyond to make the experience as pleasant as possible. I will definitely go to Beacon Plumbing again for future problems, and highly recommend them. Thank you!

Tia S.

10/19/2016

I called Beacon Plumbing to come out and tell me where my water leak was coming from. They charged me $571.00 to tell me my dishwasher was leaking (we already knew this we just needed a professional to put it in writing). No repairs done, nothing else just a trip fee. Way too expensive, highway robbery. My insurance company said the normal cost is are $150.00. Do not use Beacon Plumbing.

C B.

9/15/2020

Panicked on a Sunday when the water heater broke and called Beacon Plumbing. Was a very expensive mistake. 6k+ for a new tankless water heater to replace a 15yo water heater. Was during the initial call that they told me the $100 fee would be waived if we chose their services. Well, our dumb selves decided to go ahead and let them install a tankless thinking it would increase the value of our home if we go to sell it. The operator told us the tech would be here in 45minuts, he didn't arrive for almost 2 hours. Then gave us the quote. And then we went into debt. The plumber took less than 2 hours to install it and gave us the bill. The $100 service call charge wasn't waived, so we had to call during business hours and wait for them to credit it. It was credited after a few days. The water now runs between very hot and tempid but i don't want these guys back in my house after reading previous reviews warning me that they'll charge the service fee again. Save yourself money and embarrassment and SHOP AROUND!

Eason Y.

05/06/2018 12:00:00 SA

STAY AWAY FROM BEACON PLUMBING!!! Extremely overpriced and low-quality service. Charged 567.95 before tax for a 30 mins garbage disposal installation (we supplied the new garbage disposal), yet still water leaking. My newly installed cabinet is damaged due to the leaking water. They made it sounds like 75 dollars for the entire installation on the phone before they came, without telling me it's just the trip cost and they will quote on site. Initially quoted over 500 for faucet installation and over 300 for garbage disposal installation. After I declined the faucet installation, he increased the price for garbage disposal installation to 517.95. I accepted it only because I've already put 75 down. I am sick to my stomach over how much I was charged for this work. The plumber left after 40 mins of work and claimed it was done perfectly, so I signed and made the payment. Then I poured some water to the sink and it began to leak immediate. They sent someone else later to fix the problem but still wouldn't admit it was the installer's improper installation caused the leaking. They tried to blame on me saying it was me who bumped the pipe when installing the facet. (which is obsoletely NOT TRUE since I poured water before installing the facet, and it was already leaking!!). I feel like this company takes advantage of ignorant customers. This is actually the first time in my life to write a review, but the service was just horrible, the price was ridiculous, and they are cheating on their price in the phone. The only lucky part for me today is to decline the faucet installation. I did it myself for 15 mins, saved 500, and No LEAKING. I hope to warn others from making the same mistake I did. STAY AWAY FROM BEACON PLUMBING!!!

Kim G.

03/05/2019 12:00:00 SA

Great response time and Service! Brent and Javier were professional and very knowledgeable. Replaced our water heater with better quality equipment and brought it up to code. Thanks Beacon!

Renuka H.

03/05/2019 12:00:00 SA

We had a wonderful experience. Mike V and James B came in on short notice and fixed our main water shut off valve. They were on time, courteous and extremely helpful. Would definitely employ their services again.

Victoria N.

7/31/2019

Beacon charged over $700 for less than an hour's worth of work to fix a leaky toilet tank. Did not leave behind the tank parts they replaced, and the office refused to provide any information about their labor rate or parts costs. We should have asked how long the repair would take. Had we known it was going to be less than an hour at $700+, we would have paid the $75 trip charge (which was not credited against the cost of the repair) and found another plumber. In the future, we will definitely call someone else for plumbing.

Maarten R.

7/30/2017

5 stars says As good as it gets! I don't know about that, and cannot, given that Beacon Plumbing was my first plumbing experience in Seattle, and indeed in the USA. 5 stars for me means as good as I can hope for. I'm giving 3 due to price, not the actual service. The price was super-high, but the service was great.

I won't bore you with all the details, but Josh, Billy and Gibran has just left at 11pm on a Saturday, after spending 15 hours today and 4 hours on Friday night to sort out our problem. This involved working in the yard of neighbors (we turned out to have an easement there), digging a grave-like hole to create a cleanout we didn't have in our yard, using a scope to locate various bellies and blockages in the 170 ft long line to the main sewer, and finally cleaning everything out. They left only after they'd done some landscaping to return the area the worked in to a better state than what it had been before. The guys were amazing, courteous, engaging (they taught me terms I didn't know), and, above all, optimistic. This last thing mattered, since I got border-line suicidal during the whole thing.

Rick A.

01/08/2019 12:00:00 SA

Excellent plumbers especially the Josh and Josh team who restored drainage to our laundry room today. We have utilized BP on at least 2 other major home emergencies and they very professionally repaired the problems promptly and correctly. They are not inexpensive but you get what you pay for.

ML J.

4/19/2019

We used Beacon Plumbing for a semi-urgent issue, and Jesus and Zadrian responded quite quickly. It was what would be expected for standard customer service. Nothing crazy above/beyond. We had 2 options a cheaper solution and a more expensive one which would save us a potential headache later. The pipes were exposed, water shut down and we had to make a decision right away. We were pretty much in a bind so couldn't get an alternative quote. The job got done right away, and was completed based on the expectations of work they outlined for us. They were quick and we managed to ask for a discount for writing a Yelp review. At the end a recommendation was made for future work (aka upswell) which we did not go with. They sat next to me the entire time writing the review and confirmed step by step I posted this.

james k.

11/04/2014 12:00:00 SA

If you live in the Puget Sound area chances are very good you have seen Marshawn pitching these guys on TV or heard him say clear those drains wide open on the radio.
Doesn't mean they do a good job though, so the first time I called them, I was a little hesitant. I didn't want to get suckered into using them just because they have a Seahawk telling me to.

We have a mid century home, so there are always things that need attention. 3 months ago it was our drain pipe in the basement. Two guys came out the same day I called them and gave me a fair quote to do a big project. They were at my house at 7 pm. The next day, they did the work quickly and efficiently without leaving a trace.
When my kitchen sink started leaking, I didn't hesitate to call them back.
Brandon came out the same day and made a very simple fix and only charged me the service fee. I am thrilled with the fix, the level of service and the speed with which it all got handled.
I will definitely be using these guys in the future.

Kevin Z.

5/16/2019

Absolute scam! Never call these guys. They gave me a quote without ever actually investigating. When they found nothing they still charged $700 to look and find nothing. I would have been more than happy to pay the $75 call out fee but they even added that onto the bill. I will be reporting to the BB. Please never call these guys!

Karl E.

05/05/2016 12:00:00 SA

Called for service, the technician didn't follow up on completing the work. Their customer dispatch team member Bill didn't do anything with the information I provided him. Don't waste your time.

Pat D.

05/11/2019 12:00:00 SA

You will be amazed by this company, but mostly by the prices they charge.
We turned on our sprinkler system and the backflow preventer started to spray water everywhere. The backflow preventer is a valve that will prevent contaminated water from your lawn from backing up into either your house water system, or your well, so it is EXTREMELY important. Apparently, a plumber who replaces these needs to have a special certification. I called about a dozen plumbers until Beacon said they were certified and could send out plumbers right away. I was thrilled. Two guys came out right away.
They gave us an estimate and we almost fainted. They wanted $3,600!!! They said they could have it done that day. What could we do? They were standing there ready to work, we could not find anyone else, and so we signed the contract. It took 4 hours. These guys probably worked about 2 hours and spent the rest of the time waiting for a part to be delivered from Seattle. They spent the free time re-arranging their truck. The guy delivering the part was on another job and so we all had to wait until he was done. For $3,600 I almost felt like I could have chartered a helicopter to drop it in our yard!

We asked for a break-down of charges to find out why it was so expensive. They put us off and said it was a set charge for a set job.
Since then, we have talked to neighbors who are contractors and the pump people who came to replace our well pump. The well pump people were horrified. They said that they do NOT charge labor time for standing around waiting for parts or doing non-plumbing things.

The new motto of this company should be, If you're freakin, do NOT call Beacon, because then you will really be freakin!

Sonja J.

4/17/2018

the worst plumbing company seattle has to offer!!!! made an appointment, arranged access with building concierge and tenant. beacon plumbing no showed. no call, no email, no follow up. don't walk....run from this company!

Susan S.

7/17/2018

My sewer line was backing up into the house. My usual plumber was not available on short notice, so in desperation I set an appointment with Beacon. They charged $ 650 to remove my toilet to check the sewer, and $5800 plus tax to dig a 5 foot hole in my yard to repair the break. They basically charged whatever they thought they could charge, and I was their sucker. They also wanted to charge $29k plus tax and permits to repair the sewer line all the way to the street. I'm so glad I consulted with a neighbor and got a better solution for the trenchless repair at nearly half the cost originally bid by Beacon. I'm so disgusted with their predatory behavior.

Cristina K.

11/30/2016

Just a couple days before Thanksgiving, my dishwasher is not draining. I did everything to trouble shoot, to no avail, before I started freaking. So of course I call these guys. They were cool on the phone, and I couldn't believe they were able to get a technician out to me so quickly. McCoy showed up, checked it out, fixed it up, made me laugh, showed me what to do next time to avoid calling a plumber. He was great! I only had to pay the service fee for the visit. Highly recommend Beacon. If you are lucky, maybe McCoy will show up.

Kent A.

10/01/2017 12:00:00 SA

I would give Beacon 5 stars if not for the OUTRAGEOUS charges. Had a septic backup on 9-25. Gunk backing up in bathtub and shower. Of course this happened after 5 so time to find a 24 hour plumber. After numerous calls connected with Beacon. Came right out with the understanding there would be a medium $100 service charge. Arrived and determined septic was plugged at the intake baffle, which was buried. In order to clear the baffle they would have to dig. Price quoted was $2,800. Two guys with shovels and a handheld jack hammer dug a 3' dia hole 18 deep and located the access to the baffle in less than 30 minutes. Took 5 seconds to clear the baffle once exposed. Less that 2 hours work for a total of $3,021.20 including tax. I asked if they could reinstall a toilet I had removed in an effort to fix the problem and was told it would be an additional $150. They did give me the parts needed to reinstall the toilet myself.
I understand that after hours plumbing can be expensive but this was excessive. When the septic is backing up into the house you don't have much of a choice.

Cindy S.

02/03/2018 12:00:00 SA

They came out on 1/29 to look at my water heater and charged my credit card $3,984 dollars! They did no work and I am still fighting to have the credit card charges cancelled. I had another company come out last Saturday and fixed my water heater in 1 hour for $500. I have called Beacon 3 times this week, they say they cancelled the charges but it hasn't happened. I called Bank of America and opened a fraud investigation. I will call, email them, and leave a Yelp review every day until my credit card charges are cancelled. This is unbelievable! The worst customer service experience ever!

Thomas H.

1/31/2015

They will be fast to condemn your furnace and amaze you with an option to replace your furnace on same day. They must have trucks driving around with furnaces in them. You will be price gouged. You will be sorry you didn't take a couple days to shop from someone that cares about you.
They don't care if your old furnace was oversized for your home, they'll just replace with same oversized wasteful beast and take your money.
Oh and btw, They don't permit their work. I caught them twice not permitting their work and saying out loud permits are not needed in Seattle and other areas for people I know, liars! . Permits and inspections are required and they protect you and them.
They are the auto muffler scam shops of plumbing and heating.
Be patient till Monday and use someone else that cares about you and your home.

Kelly R.

07/01/2018 12:00:00 SA

If you want to start freakin', use TACOMA BEACON! I had waste water backing up in to the house. I called TACOMA BEACON for an estimate to come out and fix it. While they cant give exact amounts without knowing where the problem is or the extent of what it is going to take to fix it, I was quoted a $75.00 service call fee. The fee would be applied to any services performed. I explained I believed it was a clogged pipe and would likely just need to be snaked to fix it. Hart's plumbing had come out 2 weeks prior and unclogged the toilet trap, charging just under $100. The techs showed up and almost immediately began looking up at my roof. Although I wondered why they would be doing that I didn't say anything. After the tech explained things that could possibly be the cause of the back up he told me the needed to use their sewer camera. They would need to get up on the roof to access the pipe to send the sewer camera through. He quoted me $475 to do that. Upon telling him no way could I do that, he responded very rudely with ok, that will be $75 service charge for coming out. I went in to grab my phone and call the dispatcher who scheduled them to come out and ask why I wasn't told they would require a $475 charge prior to trying a less expensive alternative. The tech was waiting when I walked out and asked how I would be paying for the service fee. I told him I was calling dispatch first to ask why I wasn't informed about the $475 fee upfront. He then rudely remarked good luck with that and walked back to his truck. He was extremely unprofessional. I contacted dispatch to be told their process of using a sewer camera first was an industry standard and needed to explain they were not out to rip anyone off. In my opinion the first option would be to snake the clean out. If that didn't work than yes, its possible the camera would be necessary to find the problem.

Although TACOMA BEACON maintains they aren't out to rip anyone off or take advantage of the situation, my experience with them leads me to believe they will and do when they can.

After the techs left (without the service fee paid) I decided to use my own resources to resolve the clog. Turns out I didn't need a sewer camera to locate the clog. Amazing an old grandma who knows next to nothing about plumbing could resolve the clog without a professional plumber! All it took was an old hose and a couple of tugs through the clean out to remove the clog.

BEACON, I would never recommend your company to anyone and I will share my story on social media to warn others. Thank God I had enough sense to say no!

Personal experience and word of mouth are the best advertising you can get. Please let your tech know how that worked out for me. He was a super douche!

Jen B.

1/26/2015

Came home to a leak coming out of the water heater tank, so I stopped freakin' and called Beacon! I had called around to other plumbers around the Renton area and they all were charging over 100 bucks just to come and see the problem.

Marcus M. (Journeyman Licensed Plumber) and Jared came in not even an hour after I had called to get the water heater checked. They gave us several options of how we could fix the water heating system, and Marcus explained every single step of how he would replace the tanks. Did it right there and then, without any problems. I would not hesitate one bit to call Marcus and Jared back for another plumbing problem! They got the job done in a quick and reasonable time, along with giving top quality care.

If you ever have any plumbing issues, call Beacon!!! Oh, and also ask for Marcus! Really great customer service!

Ryan M.

6/22/2017

AVOID BEACON PLUMBING
I will try to keep this somewhat concise. We had an issue with our garbage disposal and needed to get professional help. Beacon came to the rescue and replaced our broken disposal. However, the technician failed to properly secure the emergency drain that sits on top of the counter. Seems like something a plumber should know to check. The next day, I ran the dishwasher and came home to a flooded kitchen because the emergency drain and the hose connected to it separated and spilled dish water everywhere. A different technician came back and fixed the issue with the drain and Beacon is paying to have a flood repair company fix the damage. Sounds ok so far.

Nearly three days after the incident, I finally heard from Beacon. There was no proactive follow up to see how things were going with the mess they created. Instead, I had to ask the flood repair company technician to speak with his superiors to get in contact with Beacon to let them know I was waiting for a call. The person from Beacon who handles all customer complaints contacted me, told me he was sorry, but offered nothing to make it right. No discount on the service, no discount on future service, no funds to offset the increased electrical from all of the repair equipment, or the fact that my kitchen is largely unusable when it comes to preparing meals so we'll be forced to dine out, or for the inconvenience of it all. NOTHING. In fact, his rationale was that they provided the services and so there was no reason to offer any refund of any kind. He chalked it up to human mistakes.

I understand human mistakes, but this person could learn from what we teach our children. When you make a mistake that impacts someone else you 1) tell them you are sorry, and 2) ask them what you can do to help. This person from Beacon never once tried to do anything to make it right. I told him that I cannot think of a single company that I deal with on a regular basis that would handle a customer situation like this.

I'm so stunned at how this has been handled. It makes me wonder if my disposal actually needed to be replaced?!?! What I can say with certainty is that I will not engage with or recommend Beacon Plumbing to anyone for anything. I'll find myself a plumber that cares about their customer experience.

H N.

07/02/2018 12:00:00 SA

I had talk to your office, but your office said it is, I have to pay $1550 for your three times visiting didn't find out what problem.

Tamika M.

9/21/2016

I contacted Beacon plumbing on 09/1/2016 requesting help with water issues in my basement. Water was soaking up the carpet outside of the restroom, resulting in mildew and mold issues. Beacon Plumbing came out to my home the very same day I called; however, they were unable to locate where the water was coming from. Rather than opening the wall, they recommended that I contact their Water Mitigation partner, 24/7 Fire and Flood, to have them clean up the water.
The water mitigation company came out and set-up a couple of humidifiers and blowers; however, the representative was confused about why they were cleaning up the water when the source of the issue had not been found or resolved. In an effort, to stop the mildewing and mold issue from worsening, they set up humidifiers anyway and stated they would return in a few days to check on things.

A week later, I determined that the wall and carpet were still wet even after having the humidifiers and blowers in my basement for one week. I contacted Beacon Plumbing, who returned to my home that same day to review the issue again. The plumber stated that he was stumped and didn't know where the water was coming from. However, after running the water in bathroom and seeing water appear, he determined that the water was coming from a pipe and he claimed that he could see water flowing underneath the shower.

The water mitigation company returned a few days later and opened the wall, only to dispute what the plumber said a few days before. Not only could you not see water coming from a pipe, but you couldn't see water underneath the shower as there was a 2x4 blocking the view. The water mitigation company, decided that it would be best to leave the equipment at my home to continue to dry things out. In addition to removing the wall, they removed the carpet impacted and the wall trim. A week later, everything was dry and the equipment was removed.
A few days later, I have water in my basement again. I contacted Beacon in hopes of having someone come out again to determine where the leak was coming from and to help resolve the issue. One of the previous recommendations was to install a sump pump for the restroom but I didn't trust that recommendation because they still hadn't found the cause of the leak. I only contacted them again because they are the company that I'd worked with previously. However, when I contacted them again, I spoke to Quiana, who identified herself as the Customer Service Manager. I attempted to explain my issue but she kept interrupting me. She placed me on hold for a moment and told me that she'd found my records and confirmed that I declined the service to have the water source located. As I attempted to explain to her that the water mitigation searched for the source of the water and wanting to know what they were offering that was different, she interrupted me again. I immediately told her that she was being rude and that I was merely trying to ask a question about what was done vs. what was offered. However, she was already defensive before I could ask. It seemed as if she expected me to dispute what she was saying, but that was not what I was doing. She was very rude to me and lacked what I would expect of a company that speaks of offering great customer service. I called her a few choice names before I hung up and vowed to never do business with them again.

The point of this feedback to say: DO NOT give your business to Beacon Plumbing. They seem to lack the professional knowledge and skill one would expect from a plumbing service. They also lack seem to lack empathy, customer service, and basic communication skills. This was my first time dealing with a plumbing issue and I fully expected expertise on this issue. I will not be using them again. So, save your time and money and go with a more qualified company.

By the way, when asking to speak to Quiana's manager, she stated that she was all of the above: the manager, the senior manager, and reports to no one but herself. Bad business.

Raider R.

09/03/2019 12:00:00 SA

Most unwelcoming rude lady answering the phones I've ever encountered! I called looking for a base price or rough estimate to replace an easy access 50gal water heater, simple swap out I'd do myself but I don't touch electricity. The lady told me we don't give estimates on the phone, but for $75 we'll come out and give you one. I told her I understand you can't give me a hard price, but could you at least give me some kind of range it could be with my description and she flat out said nope. She pressed again her $75 estimate and I told her I've called and got a few estimates and nobody's charged me to give me a rough price? Her exact response...well then, good day and straight hung up on me. Apparently this company is too busy to give a damn about decency and customer service. Call someone who actually values their customers. After reading the rest of their reviews, they clearly do not!

DJ J.

5/23/2019

RUN! from these guys! They told my elderly friend when she asked what it would cost to unhook a kitchen sink before she had new countertops installed that it was a simple job and it would be around $79. They came - it took about 20 minutes - a simple job. And then they charged her $659! She paid because she is elderly and felt intimidated. I called to complain, and Jason said the charge was totally inline, and it isn't about how much time it takes or whether it is a difficult job. We're an expensive company he said. We have to protect our liability. Okay. So consider yourself warned. Oh - they also tried to con her into having them come back and reconnect the sink... for $2000!!!! Unbelievable. These people are con artists. Stay far away!

Trista B.

3/21/2018

Defensive when asked questions on pricing, stressful to deal with, didn't clean up well

Amol B.

12/11/2015 12:00:00 SA

My first 1 star review ever goes to Beacon Plumbing. Yes, I've never given a 1 star rating before - I'm very understanding with people and companies and I understand stuff happens, don't hold grudges as perhaps someone is having a bad day and trust in goodness. But all that could not save Beacon Plumbing from my 1 star review.
They charged me $1900 (before tax) for replacing my 50 gallon water heater. It turns out if I had gone with Home Depot, I would have saved $500 plus Home Depot would have filed with the city permit.
Ok, so a service that charges me more should at least provide great customer service right? Wrong. I called them 2 times the day after they had completed the work to file with the city permit. The office said call the plumber - the plumber said the office will call you back. I received no call despite making another call. It's clear they do not care about customers and do not understand customer service. I will never make this mistake again.
There are other Water Heater companies out there including Home Depot that can rush the heater to you. I should have known. I hope my review helps somebody.

Melanie E.

1/31/2017

RUN FROM BEACON!

I've never written a review online, but feel it is my civic duty to report what a terrible experience I had with Beacon. They profiled me completely, and without even trying to repair my garbage disposal, all they did was push me to buy a $600 new one. They made inappropriate comments about my husband being at work so he must be 'the money one' and again pushed me to buy, without even offering detail on a repair.

I got them out as soon as I could, did some research on my own, and was able to fix my disposal without them. Once they were gone, I tried to get them to credit the $75 service fee they charged (since they provided zero service to me) but they have not, and have been very unaccommodating and downright rude. What they did to me is borderline fraud.

NEVER USE BEACON PLUMBING.

Chris H.

3/18/2018

STAY AWAY! WARNING! My hot water heater went out and I didn't know who else to call. It was an emergency and I had no idea how much any of this work really costs. I was charged $5000 for the replacement work. I looked up the parts afterwards and for 3 items I was able to do an EXACT lookup on (hot water heater, expansion tank, and replacement valve), I found those items at home depot/mcclendon's for $680. Beacon charged me over $3100 for all of 2 hours worth of work!!! They also charged me another $1400 in miscellaneous fees for work that should no way cost that much (e.g. a condensation pan 'installation' that is literally a $20 pan that the water heater sits on - costs $205). I spoke with their escalation manager, Kasen, and he assured me all of the prices were correct. I am sick to my stomach over how much I was charged for this work. I feel like this company takes advantage of ignorant customers. I don't post reviews very often, but my hope is to warn others from making the same mistake I did.

Scott M.

5/15/2019

I called to ask for a price on routine maintenance of my tankless water heater. I called two other places before i called Beacon. Each was able to give me at least a ball-park figure. Beacon said it was a $75 charge just to come out and look at it, then they would tell me what it would cost once they had a look. I told them, there's no need to look, i just need routine maintenance done, flush the system, clean/replace filters, but they said that's the way they do it. So, i will go to somewhere else.

Rob T.

3/14/2014

Ok first things first -- a common complaint I read on here is that Beacon is expensive, which is true comparing prices to some other plumbers, but they were definitely worth it. I would just set your expectations to pay more for top tier service; they don't cut any corners.

A few weeks ago we had sewage seeping up through our floor drain in our basement. Nobody else was able to come out same day until we called Beacon. They were able to come to our house in under an hour (I'm already impressed at this point).

I believe the names of the guys were Brent and Henry, both extremely professional and knowledgeable. They explained everything they were going to do and then got to work. They ran a scope from a clean out in our backyard and got all the way to the street without noticing any damage until... They got right to where the city had just put a new telephone pole. Turns out the city had crushed our sewer line when they installed the new pole, causing the backup (whoops!).

Rather than pack up and call it a day, they took care of EVERYTHING. From calling the city to waiting for them to show up so they could explain everything in professional terms, they actually were able to get the city out within a few hours to fix their mistake.

Before leaving they made sure that everything was cleared up with the city and wrote a really detailed report so I could file the damages. Great experience with these guys all around.

Lisa F.

12/13/2015

This company took advantage of our parents this week. They charged $1800 to install an electric water heater that we could purchase for $400 before install at Lowes or home depot. Wishing our elderly parents called us before they called beacon plumbing. This company is a complete rip off

Berlin M.

12/09/2018 12:00:00 SA

Beacon Plumbing really came to our rescue! Noel provided exceptional customer service! Couldn't have had a better experience. Only wish we would have called them the first time we began to have hot water heater issues, would have saved us so much stress, hassle, and money. Do not hesitate to reach out to Beacon! They provided help, and the wait time is almost nonexistent! Noel is an amazing employee, and deserves recognition for his honesty and helpfulness!

W K.

4/28/2017

Update! We called Beacon Plumbing the day after our service and they refuse to refund any of our money. Their stance is basically that is our pricing, too bad!. Don't call Beacon Plumbing unless you have a spare $1,000!!

Here is what happened to us: We called Beacon Plumbing at 10:00pm because our toilet had a complete clog and would not flush (we only have one bathroom). They told us over the phone $100 to respond but could not give us a full quote until they arrived. Shortly before midnight they arrived and gave us the shocking news it would cost $1,000 to just unbolt the toilet and run the snake down the line to clear the clog. We feel this company preys on consumers in desperate situations like ours. Pull the toilet, run a snake down the line and unclog some toilet paper and it cost us $1057.00!!! Took less than an hour and the technician was rude (his response to our anger was You signed up for this not me! Unless you have a spare $1,000 don't call Beacon!! We were left with the decision at midnight to say no and be stuck with no way to use the bathroom or to give in to their giant pricing!

If we had it to do all over again, we would have gone and rented a hotel room and called a reasonable plumber the following day!

Matthew L.

7/17/2018

Never ever call @Beacon Plumbing. #beacon plumbing if you're freakin. Unless you want an exorbitant bill for a full furnace replacement that required a simple fix. And when summer comes --- oh wow geez ?!? The AC that's been working fine for years with the occasional manufactures maintenance suggested is now mysteriously broken and it's --- wait for it --- $8,000 to fix a here to fore non existent issue. Jackpot Beacon! This is the answer to our sweltering heat wave. You took advantage of my smart and kind mother the first visit. Now we are on to you. We would not recommend this company to any friend or foe. Do people right or don't do anything at all. If you did this to me it, would be one thing but to do this to an, impressionable, elderly women on a fixed income is entirely different!! Fix it, or shame, shame on you!

Barbara B.

3/13/2014

Moved into a new home and experienced true home ownership...the plumbing fails. Called Beacon and they found a tech who was professional,considerate and fixed the problem. Paul gave us options
on how to proceed with the work and he was able to complete it in a timely manner. My water bill will be less!
We did call Beacon another time in the middle of the night and they found a tech who was also professional and considerate,even though most people were asleep. Adrian fixed that issue and we now know that Beacon are the
Go to guys. Thanks,Beacon.

Nana Y.

8/24/2016

Another great experience with Beacon Plumbing.

Our garbage disposal stopped working 2 days ago and was needed to be fixed asap.
We contacted them at 11am and the operator told me that someone would be here between 1-4pm on the same day. Jesse and another associate(sorry I didn't get his name..) showed up at 1p.m. Both of them were friendly and worn cover on their shoes which I really appreciated it.
They analyzed the problem and got job done within 20 minutes...Wow!
Everything went so smooth which is super helpful for a mother of Terrific 2 years old....(If you know what I mean...)

We actually tried to contact another service before we called Beacon Plumbing just for the change. However, it wasn't a wise decision. the person never call us back and I almost wasted my afternoon for waiting for their phone call.

Overall it costed $289 including analyzing, fixing, and taxes. Not sure if it's a good price in general but it was for us who absolutely HATE hassle.

Thanks for great service. We are fun of your business!

Carmelita J.

09/11/2014 12:00:00 SA

Marcus M. came in today and helped out. Very Professional and he keep me in the loop the whole time. He gave me how much it's going to cost me and it there is any problem it might cost more. He made sure my shower drain is working before they left. Water is running well and not coming back up.

Thank you very much for being professional.

Alicia R.

2/14/2020

Yesterday we noticed a loud chirping alarm in our basement and realized it was our water heater sensor had detected a leak. A call to Beacon yielded an immediate response and two plumbers were at our door in less than 30 minutes. They spent about 30 minutes on site and informed me that the water heater had an internal leak and required replacement, the estimate was over $2300 for a 50 gallon Rheem gas water heater and expansion tank and earthquake straps would also require replacement. I was shocked, the unit was only 8 years old and I have had it drained twice, about every 3 years. I mentioned this and asked if it might be a leaky coupling, they insisted no, it was an internal leak.Told me a story of how the newer water heaters are not built as well as older units were. Fast forward to a call to a different plumber and the competition found a leaky flexible pipe, replaced that and our sensor and we have hot water tonight! Always get a second opinion!

Ben M.

11/18/2018

I had an issue with my plumbing called the dispatch they told me they will charge $100 service fee just to come out. I said that was fine called at 2p they showed up at 6p which didn't bother me much in 3 minutes I showed the guy the problem and he Adrian Clement quickly went through his manual and gave me a shocking estimate of $716.00 plus the $100 service fee to change two valve shuts underneath my sink charging me even to shut down water from the main valve while working I asked him why that expensive and he told me if I thought it was easy why didn't I finish doing what I started. I paid him his $100 was in my house less that 5 min I called a friend and he recommended me to a plumber he came out and he just asked me to buy the right valves and he charged me $65 to do the job. PLEASE BE CAREFUL OF BEACON PLUMBING THEY WILL RIP YOU OFF WITH THEIR BIG MANUAL BOOKS AS ADRIAN CLAIMED THAT HE DID NOT SET THE PRICES AND HAS NO CONTROL

Jonathan M.

4/16/2019

Came to our house with a set fee to evaluate the problem. They talked with my wife for awhile, told her they couldn't do anything, then charged us around $350 more than what they stated for additional consultation. They never mentioned to my wife that they were beyond the stated amount and were now on the clock. Very unprofessional and even liable for legal damages if it were worth the time and effort. 6 months later and I'm still angry every time I see one of their ads. That one of my favorite Seahawks speaks for them is an added minus.

Steve S.

06/08/2009 12:00:00 SA

We needed a garbage disposal installed. Beacon wouldn't quote us until they got there to see how difficult the job would be. But, they would charge us $80 for a quote. I have done these myself in the past, but didn't have the time in this case. Knowing it would be an easy job, we agreed.

When the installer arrived, without even looking at the site, he pulled out a 3-ring binder and gave us a firm quote...$450 plus tax. He was done in less than an hour, and we grudgingly charged this padded fee to our Visa card.

That evening we turned on the dishwasher on the way to bed. When we awoke it was to the smell of dirty dishwater. The plumber neglected to remove the plug from the dishwasher drain. Scalding hot water, laced with food desecrated the inside of our kitchen island, and soaked into hardwood overnight.

We called Beacon about this issue three times. Each time we were told that the installer would call us back. It never happened. On the fourth call I asked to speak to a supervisor... that never happend either. I ended up cleaning up, dismantling his work, fixing the problem, then re-installing myself.

Because we couldn't get Beacon to even acknowledge their error, much less come back and do it right, we disputed the credit card charge. Beacon replied to the credit card company that they had done the work properly, and refused a refund.

Beware!

Yvonne M.

06/10/2013 12:00:00 SA

Can I start by saying start Freakin if you see Beacon!
Our kitchen sink started leaking, we purchased all new parts from the local kitchen store here in Ballard. We were having trouble loosening a couple screws so we called Beacon. They arrived within the hour. We explained and showed the problem to the young gentleman as well as showing him all the parts we just purchased. He leaves for about 8minutes, returns with a $923.25 estimate!

$434.75 Install customers kitchen faucet
$247.25 Continuous waste center outlet
$246.50 Emergency shut off valve
$75 Service Fee
$923.25 + Tax

What?! Your kidding right?! Nope, $923.25 AND because I'm installing your equipment the work will not be warrantied!
How much to replace just the faucet? $563.65!
Can you please wave the $75 service fee if we hire you? Only if we do all the work at $923 25. So you will not consider the $75 as part of the overall price you just quoted me. No, it's added on.

Now why is the faucet at $563.65 now when you just quoted me $434.75 above. Well that's only if we add on the rest. You can pay $200 for a discount in the future should you need anything else. He showed me his price book and in it they show 3 different prices for every service. We of course were charged the highest price. When the kind young man was leaving he looks at me and say's if you need anything else, just give us a call then starts laughing as if he already new what a joke this company is!
Save yourself the headache and just call another plumber.

M.B. J.

12/21/2012

I STARTED freakin' once I saw Beacon's estimate for a new water line. Beacon wanted $7500 while my other two estimates came in at $5000 and $3300.

The guy they sent out was super nice and seemed to know what he was talking about, but the cost... oh my, the cost. I almost paid double what I had to. It's been almost a month since the work was done and it still makes my stomach twist to think of my near-robbery courtesy of Beacon.

I see other reviewers of this company have attracted damage control attempts from someone high up at Beacon. That wouldn't be so necessary if Beacon just stopped charging way more than the competition. I don't normally go to Yelp to rip on a company just for being the highest bidder, but Beacon earned an exception.

In the end, I hired Top Gun Plumbing for this job and they did fantastic work.

Liz K.

11/15/2012

nope, they're not going to adjust their overinflated prices.
Let me just say this: they quote you the price BEFORE they look at your problem, it doesn't matter what needs to be done. Unfair to the customer? You bet.
I hope the 'invisible hand' of the free-market does its job and beacon goes out of business for their poor customer service, overinflated prices, and refusal to change their pricing policy when so many customers complain about the same thing!

Doreen R.

6/18/2019

I trusted Beacon to help fix our Heat pump first they never called to say they were coming just pulled in! Then the diagnostic test was $389.00 which is about twice the price of other companies, but they don't quote price over the phone. I called and they never quoted me until I got bill which the statement says they quote before fixing no they didn't!

Chris M.

07/01/2011 12:00:00 SA

I've never had them do any services for me so I cannot review their ability to perform plumbing jobs.

I am reviewing my experience with them when they bid for a plumbing job: I had my main water line burst and called several plumbing business to provide a bid. Beacon's plumber, who arrived that day, was very courteous, well dressed and well spoken so there are no concerns in this area. My concern centers around what they bid for my plumbing job. They bid me over $8k to perform this job. When I asked about discounts and ways to lower the price, the plumber immediately informed me that if I did the service today he would knock $1k off the price. This made me very suspicious that they would knock this much off if I immediately went with them. I decide to wait and had another company bid and perform the work (Akers outdoor plumbing) who did the job for $3500....do the math.

I would not recommend Beacon based on their prices. Shop around!

Jens J.

12/13/2010

Last night, I thought with all the rain, it was funny that my hillside house's sump pump hadn't kicked in. Sure enough, I went into my basement to discover that with a dead sump pump, groundwater was oozing in.

It's 11:30pm, what do I do?

We had a Beacon Plumbing advertising magnet on the side of our fridge, so I called them. Immediately, a professional picked up and forwarded my service request to a technician already in the field.

Within five minutes the tech called me to confirm my request. Within one hour he was at my house. Then a mere two hours later, a new sump pump was humming away, with disaster averted. I am still breathing many sighs of relief.

I felt their fee, which included an automatic show-up charge of $100, was probably reasonable (any repair expense seems spendy).

Because Beacon got things fixed so quickly, no damage occurred. Their technician was a really cool guy, very reassuring and patient. Obviously, he knew what he was doing and worked quickly. Beacon also provided me a reference for a tech who specialized in water drying services, but luckily I will not need.

A heartfelt thanks for a great job.

Hollywood Hill A.

12/05/2018 12:00:00 SA

This morning an urgent need came up to repair a leak in a wastewater line under our building (yuck!). I called several companies, but Beacon was the only one that had a real person answer the phone right away and not ask to call me back later (several others did this, but never actually returned my call). Within a few minutes, the scheduler set me up with an appointment window for this afternoon. A little while later, I was pleasantly surprised to get a call from the plumber saying they were able to come earlier and asked if this was alright - of course! The pair of plumbers showed up right away - very professional, clean uniforms, very personable - and explained what they needed to do to fix the problem. After providing an estimate, less than an hour later the leak was fixed. Wonderful!

Kerrin S.

10/24/2014

Friday night, 8:30pm, no heat. After some troubleshooting, YouTube videos, and reset button pushing with breaker flipping, I finally contacted three different companies to repair our furnace with no luck. Our choices were to wait until Monday and take time off work, or pay outrageous after hours fees and still wait until Saturday. Found Beacon and chatted with a CSR on their online chat service. She answered my questions and schedule someone to come to our house right away! (And for only $25 more than a office hours call!) The technician called to give me a time update when he was on his way.

When Brian H. arrived, he was knowledgeable, considerate, and easy to work with. He walked me through what he was doing (because I was curious) and gave me some great tips and tricks along the way. Before I knew it he had our furnace back up and running! ! In comparison, we ended up paying less than the three other companies AND we got it done immediately! Win win!

I am so thankful for the professional house call, reliable service, and warm house! Now when my friends and neighbors ask if I have a recommendation for a plumber or heating/cooling tech, I have a name and number I can pass along. Thanks, Brian H and thanks Beacon!

Susie G.

06/12/2017 12:00:00 SA

We recommend that you do not use Beacon Plumbing. They came out to auger our kitchen sink that was clogged. They were here for less than 30 minutes, charged us $447.22, and when the problem was back again the following week and I invited them to come back out and make it right, so I could write them a great review and recommend them to others, their reply was, We don't warranty drain cleaning... This is not something we bend on. Apparently they won't bend on their company policy to NOT STAND BEHIND THEIR WORK?! Now we have to hire someone else to come and fix the clog when we have already paid them $447.22 to do this job!

Kiran G.

10/19/2015

Unbelievably high quotes on basic work and they force you to believe it's the only option. Two examples: 1. we needed the valve replaced on our toilet ($15 parts, 45 minute max labor) and they told us we needed to replace our toilet. 2. our water heater was having some issues. They came out and quoted a new water heater for over $3,000 was required. They then proceeded to fix the current for over $1,000.

You may ask why we called them out for a second time having been so disappointed with their work - the water heater was an emergency and their phone number was stuck on the heater for some reason!

Don't let them force a replacement on you. And don't let them charge you extortionate repair fees. Look elsewhere!

A V.

5/15/2012

DO NOT USE THIS COMPANY!

Our main line backed up about three weeks ago. We called Beacon because we couldn't remember the name of the last plumber we used and loved. What a mistake. They sent out an apprentice that charged us $700 to send a snake down the main line to get out the roots. The last guy we used charged us $250 - man! I wish I could remember who that was!!!! He then proceeded to inform us that our entire main line was busted and that we would not be able to flush our toilets until we had them replace the main line. He said that our system would not even handle one piece of toilet paper.

We tried to explain to this rookie that his opinion varied radically from the last few times our preferred plumber had been to our place. He was insistent that he was right and that we needed to do exactly what he said. His quote was somewhere around $16,000. He seemed very irritated when we didn't agree with him on the spot and told him that he would be calling other plumbers to get their recommendation.

The next day, after tons of toilet paper had been successfully flushed with no problems, we called around. The first thing all the other companies said... Beacon never met a main line that didn't need to be replaced! Comforting.

Meanwhile, Beacon sent over their Main Line Specialist. He was worse than the first guy! It was like dealing with an aggressive used car salesman!!! When we told him about how we were hesitant to spend so much money with out getting a second opinion he replied, This is just the cost of owning a home. Do they like to make their customers feel like killing them???? Seriously!

Thankfully, we called around. One plumber recommended that we phone the city and have them come take a look at their portion of the line. We did this and the city of Bothell sent out a crew with cameras and they said that the line DOES NOT need to be replaced and only minor repairs were needed.

We had some other companies give us quotes on the work that need to be done and it's a fraction of what Beacon quoted us.

It's been three weeks since that awful experience. We haven't had any work done because we are still deciding what to do. Magically, our main line has been functioning with out incident.

The owner did phone us and apologize for the whole hoopla. He was very kind and respectful. He wanted to know if we would like to have them do the minor repairs. He was probably trying to salvage the relationship but it was too late. There is no way we would ever use or recommend Beacon. Nice owner, awful staff.

Maggie S.

3/14/2019

I was surprised by the cost, actually shocked. My husband had arranged for appliance delivery but didn't realize that the delivery didn't include installation. Beacon was available to handle the installation. Matt came (with his younger brother Cory) and installed our appliances. Steven, joined in handling a minor electrical connection on the oven. For the installation of three appliances: oven, dishwasher and fridge, the total cost was over $1,600 with tax. I know Beacon has a reputation for being expensive and this confirms what others have written. I have no issue with the technicians, just the exorbitant cost. The technicians walked me through some issues, answered questions, and basically made the process tolerable. When I reflected on the work v. the cost, there is absolutely no way that I can recommend Beacon.

Theresa R.

4/20/2013

I oversee a small apartment complex. When my favorite plumbers couldn't respond I was freaking so I called Beacon:

I gave a couple of stars for being able to respond within an hour & for having plumbers that were fully dressed with no cracks to be seen and for giving me prices up front.

But beware - prices are hefty and they don't easily take no for an answer: The tech continued to try to get me to spend $900 on a rebuild even after I told him that the building is coming down in three months and I need a patch not a repair. He then called back 10 minutes later saying the boss authorized them to do the rebuild for $700. C'mon!

I asked them to see if they could simply snake the drain. But for some reason they could not (old drain, something in the way, can't get it out) guess what? The only solution was to do the rebuild at $700. The third no was the charm...

Couple of hours later I got my regular guy in and was able to snake the tub just fine.

Things that make you go hmmmm?

So to sum up Shady? Yup a little bit. Pricey oh yeah! Good for a desperate emergency - yes - but make sure you are firm on your no's and find out if you can get a bosses pricing

**5-2-13 UPDATE - I sent Bill the job # as requested**. Also - the reduced quote was $750 not $700. Sorry about that!

Melissa C.

10/07/2016 12:00:00 SA

I am honestly surprised to read all the bad reviews. We had a sewer ejector pump fail in our basement at 5pm on a weekday and I called 3 other plumbing companies in the area - 2 didnt even answer the phone and one told me they could get there in 2 days - all absolutely worthless. So I called Beacon and Paul was out within 45 minutes. Paul was great - he was friendly, professional and quick! He told me the problem and even offered a few different fixes to accommodate my budget. When dealing with a plumbing emergency, timeliness and customer service was most important to us because it is stressful to have a basement full of smelly water! It was not cheap but they did a good job and made an awful situation a little easier. Thanks Paul and Beacon!

Bill S.

5/20/2017

Be prepared to hang onto your wallet! Here is my story:

Two plumbers came to fix a leak coming out on the floor behind the toilet. They drilled a hole in the wall to see. After inspecting he said that the porcelain had a pin hole leak in the bowl and that the toilet needed replacing. The cost quoted after inspection was $3,402.55!
The next day, I called in another plumber from Day and Nite Plumbing. He was very professional and told me that the toilet was fine. The problem was a incorrect installation. He fixed the issue for $561.51 .
I am mystified as to how this firm earns a BBB rating of A+!

Joshua M.

2/16/2015

We just had our sewer line re-lined with an epoxy pipe. Gene S. and his crew did the work. They were fast, clean, and courteous and the cost was what he said it would be. No extras - just good work.

It was still an unexpected expense, but the repair should last us a lifetime.

Maggie O.

11/05/2017 12:00:00 SA

Update: Kasen B from Beacon responded to my yelp review 10/26/17. This is over 18 months after my review, over 18 months after they were dishonest and over charged me. They still owe me a refund.

Annie A.

7/25/2018

Brom was able to come install AC quickly and did a fantastic job. He was more thorough and had better prices than the company we used to use for HVAC. I can't recomend them enough!

David A.

4/16/2014

I just had Gene from Beacon plumbing out today, Excellent service as well as professionalism. I defiantly will use beacon again and recommend them highly. I have seen a lot of complaints about pricing on Yelp..... Bottom line is your getting a professional tradesman and plumbing is EXPENSIVE! (Try to price a sewer camera sometime) Best regards, Dave Ahnen

Informed C.

1/28/2018

This company lacks basic intergrity and preys on your crisis. Our furnace went out, we told them that three red lights were flashing an already had an idea what the issue was. They said, no problem, the cost would be $75 to come out. They did a diagnostic test and sure enough, that was the issue, but since they said they weren't sure initially, they would have to charge $300. They then said they could replace the part for $2200 or replace the furnace for $5000. We found the part for $122.65, replaced it and the furnace is just fine. DO NOT USE THIS COMPANY.

Molly S.

05/01/2017 12:00:00 SA

My parents contracted with Beacon Plumbing this weekend to clear an emergency block in their pipes. They went with Beacon on the very high recommendation of their trusted neighbor and subsequently entered into contract with Beacon with a high level of trust for their services.

Beacon charged them $7k to clear the block, dig a 7ft deep hole and replace a few feet of pipe. In the process, they unnecessary destroyed a 20 year old rhododendron that I had given to my mom for Mother's Day as a child, then began to pressure my dad to agree to additional work for $8k to line additional sections of pipe.

Plumbing is not my dad's area of expertise. He asked my husband and I to look at video of the pipe for the additional work and help him ask the right questions so that he understood the additional unplanned and expensive services.

We asked Beacon for three things: clear scope footage of the plumbing so that we could assess changes over time comparing the current state to video footage we have of the same pipe three years ago; a statement of work detailing the labor, materials, and effectiveness of recommended service; a similar statement detailing similar on an alternative approach.

On being questioned, Beacon immediately dropped the price to $5,800. On further questioning, they admitted the service might not be needed and determined to bring in an expert.

They gave us several stories why they could not provide clear footage of the pipe, providing instead, fuzzy still images of something, then later video footage from an iPhone, not scope, then finally clear scope footage via email after telling us several times their email was broken.

While trying to understand why Beacon could not provide clear footage of the pipe as per industry standard practice, the service man became irate and began yelling at my husband. We escalated to his superior who said he would look into it, and that's when finally we received the footage.

We never received the detailed bids as requested. Beacon continued to pressure my dad to purchase the additional services without proving a satisfactory explanation for why it was needed.

My dad eventually decided to finish out the original scope of work, but not pursue any further services.

After he communicated this to Beacon, I received an email from the specialist calling me a profanity while rudely informing me they would not continue any work because my dad had terminated service.

I called the home office again. The home office determined the profanity was an auto correct error and determined to do nothing about it.

This company clearly thinks it is okay to take advantage of the elderly in an emergency situation while they are feeling scared and vulnerable and pressured to make a decision. Further, they clearly believe acceptable customer service includes yelling at their customer's family members and calling them profanities for trying to obtain the information needed to make an informed decision.

Lavinia T.

09/11/2018 12:00:00 SA

I called Beacon at 8:00 on a Sunday night to schedule a visit for the next day to deal with a badly-clogged kitchen sink (it wasn't so urgent that I needed them that night, but I needed them sooner rather than later). Dispatch said they'd come between 9 and noon the next morning and call me 30 minutes before. Sure enough, the tech called when he was supposed to and arrived shortly thereafter. He was efficient, professional, and friendly, and got the job done in short order. The cost was roughly what I'd been told it would be - perhaps not the cheapest in town, although I don't have much to compare it to, but I felt I got excellent service for the price. I'd definitely use them again.

Evert P.

4/20/2019

Stay away! I needed a new furnace , we agreed on a installation time at 9 am. Tony arrived at 10.30 am , complaining about traffic. Uhmm, I was ready at 8.45 am. Is my time less valuable ? Because of his tardiness it became a rush job, turned of the main gas supply to my home , without checking what other appliances will be affected. Re-instated the warm water heater to its proper working condition after installation but none of the other appliances . Phoned the company asking for help in rectifying this situation , told me they will have someone out on Monday afternoon, and enjoy your Easter without the use of some other appliances in your home . Stop freaking? I am afraid not , in fact now I am freaking.

Sarah S.

1/27/2017

This company is a rip off. I had a hose bib burst in the freeze recently and they told me they would be out between 11-3. They didn't come out until 7. I was fine with the delay--I get that stuff happens--but I had an appointment at 7 so my son was home to let them in. They told me they had to replace the pipe and would charge $575 + the $75 fee for coming out. They ONLY replaced the bib. Were onsite for about 45 minutes. I called to complain since I expected it was the whole pipe for that price, not just the hose bib at the top. They said it was their standard rate for hose bib repair. I did some checking online and other places would have charged only between $250-$350 for the same work.

Adam H.

4/13/2017

Called them in this morning as I had a water heater blow out last night. When I talked to the guy on the phone, he refused to give me an estimate. When they came out today, they were over an hour late, and gave me the price after one glance - and it came out to over $4600 after tax. Are you kidding me? So they charged me $82.50 for the service call when I sent them on their way. Getting the work done elsewhere for a LOT less, obviously!

Mindy W.

02/05/2010 12:00:00 SA

My pipes froze this winter and after four days of calling every plumber I could, the only ones that actually showed up were the guys (Mike & Mike) from Beacon. They got to work straight away unfreezing my hot water pipe, but what I didn't know was that there was a 3 long burst in the side of the pipe. So once they heated the lines, it exploded. All through my ceiling, onto the carpet, just.. water everywhere. Their quick response was the difference in only having to replace the ceiling and insulation, and having to replace all of the carpet on top of that. They ended up staying for over three hours, well into the wee hours of the night, and even tried to calm me down when I was nearing a complete panic attack. Hey, why don't you watch a pipe explode in YOUR ceiling and see how you feel?

After everything was said and done, and I took a handful of xanax, we sat down to figure out the price. I knew, going in, that it was way more then it should have been, but then again.. that's what insurance is for, right? They went above and beyond, by calling in a favor to a flood damage company, convincing them to find time to come out and see what needed to be replaced ASAP.. when the normal wait time was 3-4 days.

I couldn't thank them enough for a job well done, going above and beyond to help me through a really tough situation. With that said, I don't think I'd be calling them for a small job because of the inflated prices, but if I ever have that big of an issue again, they'll be on my list.

Nathan F.

08/02/2008 12:00:00 SA

After a bad experience with Good Guy Plumbing, I tried Beacon Plumbing and had a wonderful experience.

They were able to quickly book me, they called ahead, arrived exactly on time, were polite, explained the issue, quoted me a decent price, and had were done within one hour.

All and all, a great experience.

Helena P.

5/19/2016

Twice we have had Josh M and Santos out to our home. They are extremely knowledgable, friendly and get the job done. I highly recommend asking for them by name!

David H.

08/11/2018 12:00:00 SA

Replace a rusted toilet flange (remove and install flange) then install toilet. Seem to do good work (sealed toilet to floor with white caulk). Did not leave mess. Seem to overcharge at $811 for one hour's work. Will continue to look for another plumber next time.

Sarah C.

01/07/2017 12:00:00 SA

When I called Beacon Plumbing, the reception guy was helpful and experience. The first impression was positive. However, the guy they sent, called Marcus, was so rude and he wanted to charge over $850 for fixing a faucet (without materials). And they charged $80 just for giving a quote and speaking so rudely. This was literally the worse experience I ever had. Two days later, I hired a different plumber who fixed the issue at $120.

Audrey J.

11/03/2017 12:00:00 SA

I went against my husbands wishes to use Roto Rooter and went with Bobby Wagner and called Beacon Plumbing to snake our downstairs toilet which overflowed the night before while I was showering. The shower would not drain. It did within 30 minutes. But because I hate an overflow from the toilet, we thought it best to have someone come out and snake it.
The plummer sent was like a used car salesman/con man.
I told him of the night before and he flushed the toilet once and immediately quoted a $647 job. I thought it was a joke.
He was not. He claimed this is because he has to remove the toilet and send the camera through.
He refused to snake it first. I am a renter. I called BP to snake the toilet. He removed the toilet, sent the camera down and went and sat in the Beacon Plumbing truck. After a while, I went out to the truck to ask what the heck was going on. He told me, it's draining now.
He charged $700+ to tell us there are some roots going against the pipes underground and dropped a $18,000 quote for repairs on us.
GTFOOH!
When I asked him about taking one of their online coupons. He refused. Stating he removed the toilet for free. Well at the beginning Brent B., you told me that was part of the $647. He also told my husband that if he snaked it for $200+ he would still need the $647 and that was just extra money. Yet, when speaking with the LL, he stated that if he did one service, and another was needed, the initial fee would go against the other work required. Lies, on lies, on top of lies. I don't know why you can't get an honest person or company to do a honest job these days. I WILL not use BP again. And If I ever meet Bobby Wagner, I will mention this BS to him, Be careful who you refer people to.

Pam O.

04/04/2018 12:00:00 SA

The plumbers seemed to know what they were doing and were pleasant, and arrived within an hour of my calling, which is why the two stars instead of one. We had a clogged pipe that turned out to be a clog at the septic tank. They did not go under the house though and snake through the sewer access there, so we are not really sure if they cleared the section of pipe that they discovered was built up. Their pricing is high, to say the least. They also quoted pumping our tank which they said really needed it but when I told them it had been pumped last year they said oh it probably doesn't need it then. That quote was also higher than our regular septic guy. They also said they would discount their initial quote because the job was so quick, but then said they were told they couldn't. They initially quoted taking $100 off but ended up only taking $50. The last thing was that they told us that there was an 11 foot section of sewer line that needed to be replaced and quoted over $7,000 to do it. My husband is a Mechanical Engineer and built this system, but due to his shoulder surgery we hired a plumber to deal with this, and he said that quote was outrageous. After the septic tank cleaning assessment we will get a second opinion on the sewer line. Also, they charge for their travel time even if you have the job done so if you are not prepared to pay over $1,000 to have a drain unclogged, with Un-warrantied work if they find any other alleged problems to repair, check around. I expect this type of sales manuver from the guy who cleans the carpet but not my plumber.

Mercia T.

12/14/2017

I called beacon plumbing for electrical service. I was having issues with the bathroom light on my rental property. I was told over the phone that is would cost $75 for a technician to come to my house. The technician will assess the problem and give me a quote for the service. When the technician arrived he said it will cost $119 for them to do a diagnostic test. Then once he finds the problem he will then give me a quote of the total cost. Funny how the cost of a diagnostic test wasn't mentioned on the initial phone call that I had with Beacon Plumbing. Pretty much I would pay $75 + $119 before work is even done. He said the total potential cost could another $260 if the issue was a broken switch. The total cost would have been $454 + tax. I told the technician no. I pretty much lost $75 + tax for a guy coming to my house to tell me it would cost me $119 to tell me what is wrong+ $260 more to fix what was wrong. After this mess from Beacon Plumbing, I decided to go with Mirsky. The total cost from them to complete the job was 271.81. They found the issue was a bad switch. Mirsky has won over my business for all of my property future needs. I will never go with Beacon plumbing. The prior reviews on Beacon plumbing are right. The electrician part of this business does over charge for their services. Thank you Beacon Plumbing for the $82 lesson of trusting a plumbing company for my electrician needs.

eileen m.

2/18/2018

Just had a fantastic experience with Matt at Beacon Plumbing. He arrived in 35 minutes and did not shy away from some cold, muddy, ugly work. My neighbor broke my water line and he came to the rescue. Only reason it is not 5 stars is that the job is not yet finished. Had to call it on account of darkness. Thanks, Matt!

Pra C.

2/13/2018

I had similar experience like others for a job that could have costed me much less. Over the weekend the water heater had a very small leak and got called in. I feel like they prey on their customers especially if you are the owner without much experience with such kind of situations. They put a 50 gallon RUUD professional water heater and charged me $2300.00 with all taxes. I cross checked with other professionals and could have done the job around ~$1200. Obviously there was huge mark-up and price gouging. I hope Beacon can be more reasonable with their prices and not take advantage of situations.

Brianne O.

12/07/2018 12:00:00 SA

I am so embarrassed that my husband and I got duped by beacon plumbing. In short, we paid them over $2,000 and all we got was a diagnosis, they wanted $4,000 MORE to fix it!!! We are brand new home owners, had only lived at our house for 2 weeks when we had plumbing issues. The reason we called beacon was because it was Friday night, but please don't make the same mistake!! Call your local plumbers, they will come during off hours also. The first visit was $800 just to snake the pipe, two days later the toilet wouldn't flush again. We called them again thinking since we just paid 800 that they would check it for free or fix it again. Nope. The second guy was at our house for LESS than one hour, charged us 1300, and says oh actually it's a busted pipe, you still owe 1300 but it will be 4,000 more to fix it. WHAT! We ended up getting a friend to fix it and it only cost $65, we lost all of our Christmas money and I just want to cry.They also lied at least a couple of times- the first crew said it was clogged with feminine products, obviously it ended up being a busted pipe but at the time I thought it was weird that they said that because we bought the house from an old lady. The first crew also lied and told the accounting dept that they offered us the camera service so now we can't get a refund and that was absolutely a lie. We're just new home owners and had to learn the hard way but I want to warn others from making the same mistake, DO NOT USE BEACON PLUMBING.

Ellen T.

7/16/2017

Now I understand why this place gets a 2 star average. Worst customer service, unprofessional, disrespectful group of team members. Israel is not a professional tech. Came out gave my tenants are wrong diagnosis of the plumb issue. I basically paid $150 for the tech to come out to the house, looked at it. And walked away charging me $ and told me that I needed to replace a part. I replaced the part, problem still exists. Had to get a different company to come out to really remedy the issue. I'm more than happy to pay for a tech that can tell me exactly what the issue is if it is the CORRECT resolution. But in this case it was not. Some guy named Kasen Burris called me to investigate further with me. He asked me every thing. From when I got serviced to what was written on the invoice. Yes you should ask me what had happened on my end. But don't ask me what the invoice says, the time it was done, the address etc. It's all written on the invoice your company distributed to me. Do your job to investigate by first off researching which case it is and what issue was brought up before you give me a call. Don't waste my time asking me questions you can easily find yourself. Kasen lied about the job, and said he's standing by our guy what he said/did. Congratulations. Keep this up your average rating will be from 2 to 1.

Mike R.

11/17/2012

What this company charges for plumbing and HVAC work is almost criminal! After comparing what they charged me versus other plumbers in the area for the exact same work, you're looking at paying more than double for Beacon. There is no reason to use this company, there are tons of other reputable plumbers in the area who will charge less than half to do the exact same job.

If the reviews of this company aren't enough to steer you away, you should know that they have a full-time employee whose only job is to deal with angry customers once they realize that they were just robbed by Beacon.

Bottom line: You don't *start* freakin' until you call Beacon!

Joe M.

2/13/2017

Very poor job I had to have a another company come out and redo the job to get it right.
Over charged total rip off. The office folks were rude and
total wanna be lawyers.

Worst company I have ever dealt with in 40 years. Please do not call unless you want to be fleeced

Sophia B.

7/20/2017

NEVER call this company EVER to fulfill your plumbing needs. I agreed to pay a certain minimum based on the agreement that the work would be completed. The plumber was unable to fix my leaking sink ( when I called someone else they fixed it within 30 min). He damaged my toilet bowl AND broke the drain to my tub!! He was incredibly rude and gruff. When he asked me to check the boxes on the form that work had been completed I refused. He than tried to charge me $590!!!
Absolutely no stars for this company. The PR person I spoke with later was even worse trying to defend the situation with weak and strange arguments. When I asked if he cared at all about customer service and satisfaction and the damage I had incurred as a result of the plumbers visit he said no, frankly I ONLY CARE ABOUT RETRIEVING PAYMENT. !!!
Ugghhh...
The plumber I had over the next day from a different company was wonderful.
Absolute worst customer experience I have had in a very long time.
I am Freakin' BECAUSE I called Beacon!!!

Ben B.

08/09/2017 12:00:00 SA

While they came in a pinch on the weekend, they charged about twice what they should. Took complete advantage of my situation and charged about 2k for a simple, easy access hot water heater install. Will not be using them again.

J R.

02/11/2016 12:00:00 SA

Their business practices are unethical. They use scare tactics and write up $15K bids for 90' sewer replacement when all the clay pipes are sound and only a few roots in about 20' of line needed to be jetted out for $1K.

The technicians are on commission so they have no incentive to give low bids or small projects. Technician did a video inspection after removing the toilet when there was already an outside clean out. Totally unnecessary. He 'supposedly' did the video scope but never showed me the feed and never recorded it for me to confirm any work actually needed to be done! Total con artists. BEWARE!

Peter D.

6/21/2016

Had Diontea come out and fix my bathroom sink. He knew exactly what to do and offered suggestions on other things bugging me plumbing wise at my place. Would highly recommend Diontea.

Fix was spendy, but they came out the same day I called and finished within an hour.

Julie L.

9/17/2017

Beacon are Freakin' CROOKS. This is the most predatory service business I have run into in the 22 years I have owned 16 rental units. While on vacation, I had a plugged sewer line. When Beacon assessed the situation, I told the serviceman, I am very worried that while you are trying to find the problem sewage will come into my rental and do a lot of damage and make me lose my tenant, so what are all the things you plumbers do to prevent sewage from coming into my house, will you turn off the water supply, put some kind of a stopper in line, what can you do? He said , no we just need to use a camera to find the clean out fitting, then we can run a snake. I told him that I could tell him where the clean out is, he said No we dont like to risk a lot of expense digging around. I said, my handyman is there with you and he is ready to go find it. He said No, the camera is the way to go. He ran his camera down my toilet, but it would not even fit around the first corner, (this is fairly new code plumbing) so he couldnt find the clean out. So he suggested that I pay $2000 for him to put in another clean out. (this is a 1.5 hr job and a $8 fitting, so $130-180). At this point I said No, Go Away. He charged me $604 for this disservice. A half hour later the sewage from the building on the same line came surging in to my house and caused $8k worth of repair and replacement and a lost tenant. All of this would not have happened if he actually used the methods well known to plumbers to prevent the sewage from coming in. Beacon specializes in purposely putting you in a predicament and then stabbing you with a huge charge. I called a drain service , they were there in an hour , they found the clean out, ran the snake and charged me $340.. I disputed the Beacon charge with my bank. Beacons dispute department sent the notes from the rotten serviceman and my bank saw this as evidence to disallow the dispute. Now I have to hire a professional to asses the situation and he has to write a report on his letterhead and then send it back to my bank. I doubt that other plumbers want to rat on each other. So we will see how this goes. Beacon is evil !

Alex M.

11/04/2017 12:00:00 SA

Welcome to Bro-town: Population Patrick and Kasen the nepotistic frat-boy owners' kids at Beacon who will Trump (no pun intended), any and all responsibility if they make a thousand dollar mistake on the job.

Not to scare you or anything, wait yes -- this should scare you; this experience began with flooding in a downstairs bathroom that occurred after Beacon arrived. We were told a toilet, although broken, was put back on correctly and the water shut off to prevent any issues. Great? Not great.

Intense, intense water damage unfolded over the next 3 days, and forgive me, I must use the word schmuck to describe the bro-towners at Beacon Plumbing. As if the way they treat their customers isn't bad enough, you should have heard the conference call they subjected their employees to in the wake of this water damage aftermath. I feel almost a protective inclination towards the two guys who made a mistake on our job. Yes, they screwed up which led to flooding in our bathroom. That is forgivable. It is management's job to make that right. What's not right is subjecting their employees and customers to hours upon hours of interrogation tactics in which they Andy Roddick-style-tennis-balled the blame back and forth, escalating the drama OC style until all parties are left exhausted and beat down. I can tell they've done this before; I am not new to PR and wordsmithing to shift blame onto others as sport. I say sport because I actually wonder if Kasen and P-town actually found some sort of sick fulfillment out of this.

Patrick, the Joffrey Baratheon of this epic saga at Beacon, will cut you, as a man will when he receives countless calls daily about customer dissatisfaction. He actually called the flooding that occurred, a pre-existing condition and that they would not cover it. I'm sorry, what? We paid you upwards in the thousands to fix a job, you left explaining the job had been fixed, and we experienced flooding as a result. What about that is pre-existing? I'm confused here.

I have to imagine that somewhere, a very small man with too much pride sits at the golden toilet at Beacon. He gazes out at his kingdom of wealth and entitled children; his empire built on the art of scamming others. He folds his small hands, bemused with himself that he avoided yet another lawsuit due to negligence -- at the dime of working people. Wait, this story sounds familiar...like something I've heard before. Ah, well.

Meghan S.

08/04/2016 12:00:00 SA

Not a good experience at all! I called to get quotes for two jobs in our home and spoke to a very rude man who actually said I cant see through the phone. Then he passed the phone off to someone else, the electrician who I spoke with who told me to send over photos of the space we needed the work done and after doing so I never heard a thing back. THEY LOST A BIG JOB AT OUR HOUSE AND I MOST CERTAINLY WONT BE COMING BACK!

Cameron V.

11/30/2015

Horrible company. I was charged $650 for an $80 mixing valve... Plumber hacked up the piping.. Plumbing putty everywhere.

Shawna A.

12/13/2015

I'd give 10 stars if I could. Brent swooped in like Superman and stopped the crazy amounts of sewer water coming in through my basement floor. He put our minds at ease by presenting 3 options and big ass smile. Stan stood behind him like Biggie and the two of them went to work. I've never seen anything like it. I will forever be a Beacon customer due to the communication and work these to put into helping us out today. Thank you guys.

Gary F.

5/28/2015

The worst! I called them because of a water leak. They came to the house to diagnosis the problem I was told it would be between 3500- 4500 to fix. I call the property owner who lives out of the country and told him the price. He flipped! I told the technician, that the property owner said no and I was charged 675.00. For the diagnosis. Total rip off! If you are freakin, don't call Beacon!

J L.

1/14/2016

50 Gallon Gas Hot Water Heater replacement

On the plus side

I called at 10am, and they had a truck at my house at 2
Price estimate before the work was done was accurate.
The workers were polite and efficient
New hot water heater installed in less than 2 hours
Professionally done job

On the down side

They will not talk price of the job or parts over the phone so they can inspect it and give you more an actual estimate. It makes comparison shopping hard.

Total bill was 1700 bucks, after looking up on the internet the exact hot water heater shipped to my house would 600 bucks, so i paid around 1100 bucks for the water and gas fittings, vent flu, removal, haul off, and installation of this one.

It feels more like it should have been an 1100 dollar job.

Bottom line I think your paying premium for the speed of service an inventory on the truck.

Marilyn H.

7/25/2016

I woke up to a major toilet leak on a sunday morning.
Did not know who to call so I called Beacon.
They were able to get someone out within 45 minutes.
Awesome until he told me he needed to replace the toilet to the tune of $900(to remove and fix would be $700+)
My friends and neighbors came over to confer and to help me.
I asked about checking the plumbing lines.
He seemed disinterested.
My friends said to send him on his merry way and fixed the issue for $25.
Service man told me c'mon, make a decision, he could be going on another job.
No freakin way to call Beacon, again.

Nancy H.

09/08/2012 12:00:00 SA

My review of Beacon is top-notch, as my experience with the company is top-notch.
Today my kitchen sink backed up - bad. Online, I went to Beacon's site, and Dave IM'ed me immediately. I got in touch with Gary and he was at my house within 40 minutes (it's the weekend, too). He quoted me a reasonable price for snaking the sink (well, it was competitive), and did the work promptly. He put a protective covering on the floor and even booties on his shoes, and he was very nice and friendly. And boy, he worked hard. The snaking job was very labor-intensive. He was really sweaty. Anyhow, the job took a while, and end result, he fixed the problem. Plus, he gave me information how to prevent the pipes from building up with gunk in the future (he said, so we won't have to call back plumbers for this problem ever again, in the future). Honestly, it bites needing a plumber, and having to pay for this stuff, but Beacon made the whole situation as painless as possible for our family.

Jason R.

09/11/2009 12:00:00 SA

I had a leaking/running eco-friendly toilet. Beacon showed up around 30 minutes after I called, was very friendly and helpful. Not only did they fix the problem, but they explained how I could fix it myself if this ever happens again in the future. He showed me everything -- was very patient and helpful.

The plumber I had was Mike V. I'd recommend him.

The price of it all seem a tad high -- 199 at the end of it all. But the service was quality and friendly so in the end I'm happy.

Mike H.

10/26/2018

My reply to the individual who commented on my complaint is simply this. Businesses are judged by the point of first telephone contact. We live in a competitive society where fraud is rampant. The only reason to not advertise your rates so the customer can make a determination of cost over the phone is fraudulent intention. Fortunately, there are many people on Yelp with similar complaints as mine. Beacon has the right conduct business however it wants. However, be warned, the internet is a powerful tool that can and will affect your bottom line should you choose to continue to engage in deceptive business practices,

Holli C.

1/16/2018

I made a non emergency call to Beacon for a hot water issue recently. After looking at the year of the hot water tank they said its old and needs to be replaced. Then quoted me 2,800 to do the job, (no this was not for a tank less water heater, that was around 6k) I panicked for a minute but agreed because I didn't know what else to do. We needed hot water. After my husband found out what I paid, he told me we got ripped off. I posted this on our neighborhood Facebook page and they confirmed as some only paid 1000-1200 (one person that exact same day) to have a professional do the job. Beacon is ripping off its customers.

Jason A.

01/03/2018 12:00:00 SA

Fleecing of the highest order. Water heater blew, Beacon came to the residence on time and were professional. Technicians pulled out a pricing guide to ensure they got me the best price. Technician failed to describe the markup on the unit, just that it would be replacing the blown heater. Bill of sale stated Water Heater. Looked expensive. $1700. After they were done, they did a fine job no complaints there, final bill was $2200. I just thought the unit they put in was better, it wasn't. Looked it up the heater retailed for $499. Essentially charged $500 and hour. Good work but prepare for paying a lot extra to support Bobby Wagner and any other Marshawn residuals.

Patrick C.

1/14/2020

Wow.. should have read the YELP reviews- 10 1 star reviews in just the last 35 days.. believe them.. We hired Beacon when our H2O Heater went out summer of 2016. It failed approx 15 months later - we had them out ($289 diagnostic!?) and they told us it was a faulty heater (they sold us) and $1800 to replace. They installed it wrong originally, said to keep an eye out on the drip pan as it wasnt supposed to drip.. it dripped, they came back and said we needed an expansion tank, charged us more for that and then said it was fine. Today they tell us it failed because it's dripping too much into the pan. They said they do not stand behind their work after a year and that they don't stand behind the tanks they sell as they cant control that product. We didnt choose what they put in. Customer Service said that's just how service industries work.. good companies stand behind what they sell. No wonder all these reviews say how terrible they are.. they do not care. Definitely learned a lesson here about how they do business.. if you want to risk replacing a 2K tank every 16 months and get gouged for a 20 minute service call maybe they are for you.. Terrible response from office and technician. Again read everyone's experience just in the last month alone..

Ted H.

01/02/2018 12:00:00 SA

They fixed a GFCI plug issue costing me $285 without any part. They did troubleshoot the problem, but it should have taken only 5-15 minutes. Coincidentally, my other GFCI plug, which has been working all along, gotten shorted and no longer worked. I can't say for sure whether they did something or not, but there was a burning smell from the short while he was fixing the bad GFCI plug. They charged $75 to come out to troubleshoot which I am fine with. The technician did waive the $75 service fee, but charging me $285 for the job is quite exuberant. Yes, the guy on the phone when I told him about the charge, was very rude and hung up the phone on me. The technician left without giving me a copy of the receipt. The technician seems like a nice guy, but the outrageous cost, the behavior of the guy on the phone, and not leaving me a copy of the receipt aren't something a good company should have. As a consumer, I would expect a company to have reasonable charge and good customer service. Again, $50-$75 to come to your house is fine to me considering the driving and traffic, $30 to troubleshoot the issue, and another $30 to fix this small issue, I would have been fine with it.

I would not recommend their service, but this is the first time I ever used an electrician. I hope this isn't representative of all electricians and their companies.

Dan M.

10/07/2016 12:00:00 SA

I'm not going to write a long lengthy explanation on why not to EVER hire this sham of company. Long story short, we bought a water tank that they sold to us for 1798.00!! Then soon after they left, the joints that they soldered started leaking. Called their after hrs call center...nothing!! I waited all day after getting ahold of them, no one showed up!! You better start freaking when you call Beacon!! This company sucks!!

And a person on the dispatch team who sounded like a old man, threaten to rip my throat out if I didn't stop saying to him..That this company is a rip off and dishonest one!!

So, if you want to ripped off and verbally threatened over the phone...give this company a call! They will gladly do so.....

Malcolm B.

10/06/2016 12:00:00 SA

My heater was not opening gas valve when kicking on. I could see the glow light, but no gas was being transferred. First repairmen from the beginning tried to upsell me into new furnace. He said mine was old. If stated that if he fixed a part, it just be another part triggering a problem. He said that I would be paying same amount on repairs as buying a new one. I ask if he would give it one try. He ran a test, said the circuit board was bad, not sending electric current to heater regulator. He installed new circuit board and heater sputtered some gas, worked for about 5 minutes, then same problem. He was back to I told you, a new furnace is required. It is getting to hot, tripping switches. He charged me $713, then left, saying I needed to decided on paying for new furnace and offering me a $500 off new installation. I asked for old circuit board before he left.

I called their customer phone line, threating to stop payment if they didn't send a new repairmen. The new guy ran few test, determined that a safety switch was getting tripped by excess gas being burned creating a small back draft, He adjusted the heater regulator, reset the safety switch, and all was good. He left without saying anything about the circuit board. I am a good handy man and noticed the circuit board wall all plug and play type. So I put my old circuit board back on. My heater work well.

So I called and complained that the first repairmen had totally tried to con me into buying a new furnace and even did a bogus fix charging me $713. I was very disappointed, having a guy try to cheat me. After few phone calls back and forth, they apologized, only charge me the $75 service fee plus $100 for 2nd repairmen's furnace adjustment. I mailed them the new circuit board and check back to them.

I warn everyone that Beacon Plumbing has dishonest repairmen who try to cheat, and upsell. And falsely install in-needed parts. DO NOT USE THIS COMPANY. CHEATERS!
I have video and pictures if they try to disprove my feedback.

Ada S.

3/17/2014

We have been having problems with a leak under our sink since having a new disposal installed. After a $100 service call from another plumbing company, I decided to stop freakin and call Beacon--and I am so glad that I did.
First, the cost of the service call was $75 versus $100. Second, the plumber, John Biedler, was at my home in less than 2 hours. He identified the problem and replaced all the pipes under my sink for 1/3 the cost of the previous estimate. Finally, he was very nice and extremely professional.
I have switched to Beacon and recommend you do the same--you won't be sorry.

Collette D.

2/13/2014

Beacon was able to send out a plumber to help us with a clogged utility sink this past Saturday. That alone was impressive as all the other plumbers I called in our area couldn't guarantee that anyone would show up since there were freezing temperatures and lots of service requests. They also had some of the nicer phone reps when I called in to request service.

I believe Andrew was the name of our plumber. He was great. It seems like he did a good job and was conscientious (not tracking in debris and making sure the space was cleaned up when he was done). And although the service was pretty expensive, he listened to our concerns and did try to come up with a satisfactory solution that didn't cost us an arm and a leg. He also explained some things about the way our plumbing in the basement is constructed, so we'll understand more about what's happening if something else goes wrong.

We would definitely use them again.

S. M.

11/21/2015

I had been noticing for a while that I wasn't getting very hot water from my hot water heater. About couple of weeks ago I woke up to no hot water and it seemed liked the pilot light wasn't going as well.

First, I called the company who installed the water heater for my condo and they were booked out till the following week and didn't offer any help at all. The next two places I called, because of the age of my water heater they only wanted to discuss replacing it. Didn't even want to discuss repairing it.

I called Beacon and spoke to Bobby who I thought was very professional. I told him that I wasn't getting any hot water and it seemed like the pilot light on my water heater was out. At no point did Bobby talk about replacing it. He said they first needed to look at it to see if it could be repaired. Bobby asked what my availability for that day was and I told him I was free until 2 pm but I could change my appointment. Bobby said there was no need to do that and would have someone contact me between 9 am - 12 noon.

Shortly after hanging up with Bobby, I received a call asking if it's okay if they come by before 9 am and at 830 am Ned and Mick were at my door. Ned took at look at my water heater and was able to get the pilot light to light, but due to the age of my water heater he noticed other signs that my water heater was about to go.

After discussing my options with Ned, I decided that I would replace my hot water heater. Ned asked what my availability that day was and I told him I had an appointment at 2 pm but could cancel. Like Bobby, he told me that wasn't necessary. By 1230 pm I had a functional hot water heater and I didn't have to cancel the appointment I had that afternoon.

I've been told that Beacon is more expensive, but I thought the service I received from Beacon and Ned was worth it. Next time I am in need of a plumber, I will be calling Beacon.

Grouchy J.

08/03/2017 12:00:00 SA

These guys are total and complete jerks. Came out for a simple toilet replacement and literally bid 5x what we eventually had the work done for. They also charged an absurd service fee for the 15 minutes of train robbery. Screwed up the billing for the extra fee twice. Will never ever use. Do not recommend.

Kara I.

4/18/2016

I had heard bad things about Beacon, but my husband called them, not knowing, and desperate. They came out and told us it would be close to $900 to fix, charged us $430 for less than 10 minutes work, said he would come back to fix the rest Tuesday for another $438. He tried to sell us a new water heater for close to $5000.Once he left we did our research and called another plumber. They fixed it for less than $250, told us it would have not been very much more for the 10 minutes of work that Beacon did. They also told us our unit is under warranty and we did not need a new one. Beacon pays big bucks for advertising and the customers pay big bucks too! If I could give zero stars I would.

Hiram W.

6/29/2017

Hard sale scamsters. We had a backup through our mainline a few years ago. It was the weekend so we called their quick response number. They arrived quickly enough and seemed reasonable enough at first, cleared the line and ran a camera through it. Told us that the the entire line was about to fail and the only fix was to dig it up and replace it and quoted a very high price. They tried to pressure us into signing a service contract immediately. When we mentioned getting a second opinion they got quite hostile and belligerent. This of course was a big red flag and we refused to sign. Next day we had somebody else in and they said our line was fine and just needed a yearly cleaning. Years later our line is fine, just needing an occasional cleaning. Beacon is the kind of plumbing company that gives the entire profession a bad name. Now they have a commercial that shows a violent thug committing assault and battery on competing plumbers and threatening customers. I highly recommend staying away from these vile people.

Brent R.

04/10/2015 12:00:00 SA

Made the mistake of calling Beacon while I was
out of town to go to my elderly mother-in-laws house to find out where the water was coming from that was soaking her carpets. It was a single handle shower valve that needed to be replaced. $1,494 dollars! My mother-in-law mentioned to the plumber that the kitchen faucet was leaking. The plumber offered to fix the faucet free of charge. One day later it is now leaking more than ever.

Barb H.

10/06/2013 12:00:00 SA

They must be freakin kidding! Charged me $560 to connect my bathroom faucet- which Took all of 5 minutes and I could have done myself if I hadn't just had surgery on my right hand. Shame on them!! Take your business elsewhere!!!

Sent them my job number for review and haven't heard a word from them

William Y.

2/19/2016

This company is sneaky. They have other yelp accounts with low ratings that they probably don't want you to see. Their website is beaconplumbing.net. Check them out on BBB for all the complaints they have.

I made the mistake of hiring them to diagnose my radiant heating system and they quoted $2000+ to replace the system and charged $75 for a diagnostic charge. When I called another company for a second opinion, they fixed the issue for $150.

Gee B.

06/01/2017 12:00:00 SA

Avoid this company at all costs no matter how desperate you need plumbing! These tradesmen are dishonest and unhelpful. We requested a plumbing job to be done on our home to install a washer, utility sink, and move a toilet six inches. They came and we accepted the bid. They performed the work and all they did was move the toilet and create drainage for a utility sink and did not install plumbing for the sink or washer!! We assumed they were coming back to finish the job but they never returned! After several phone calls they returned but stated that the job had been completed even though there was no plumbing hot or cold water to the utility sink or the washing machine! The best part is that they subsequently requested that we pay an extra $1000 to simply provide hot and cold plumbing to the washer. That is the equivalent to selling you a car and then stating that you have to pay extra money if you want the engine! We spoke with several staff members of our homeowners club and they agreed that there was no ambiguity in what was printed on the receipt install washer and utility sink. On what planet and in what alternative universe would you request a washer to be installed with no water to it?? Needless to say our next step like many of these prior reviews is to contact the Better Business Bureau. It is also the case that Kasen the customer service agent will undoubtedly reply to this review with a spurious defense of their unethical practices. It is truly baffling that people without any semblance of moral pulchritude could continue to thrive on cheating honest working people out of money.

On an unrelated note: hey are probably single handedly responsible for Marshawn Lynch joining the Oakland Raiders!

Candy D.

12/31/2013

We had a full backup of all the drains in our house - my husband is in construction and usually is able to fix any problems we come across, but this was a little out of his scope of tools - we called Beacon Sunday morning, after a few phone calls back and forth, we agreed to wait for them to come out 1st thing Monday morning.

They arrived promptly at 9am (the rep said they would be here between 9 & 10) - they scoped my line, and were able to pin point the place where the breakage was within a half hour. They quoted 3000.00 (which was 1500 and 2000 less that the other 2 big name plumbing companies we got pricing from), including the scope and locating of the pipe, city permit, digging down, finding the problem and replacing the broken section, adding a clean out at the driveway level and then coming back the next day for inspection and back fill.

They were done with the 1st days work by about 1pm, we were left with a 4' deep x 4' wide x 8' long hold in our driveway, blocked off by caution tape and covered to avoid injury, but we had drainage!!! They came back the next day for the inspection while I was at work and I got a phone call at 9am stating they were done, the inspection was complete, they had back filled the hole and even topped it off with additional gravel, as the original material was about 4 low.

I was very pleased with the work performed by Gene and his co-worker and I would call them again if we ever come across a problem that my husband cannot fix himself.

Laura H.

4/19/2017

Beacon Plumbing driver took off several major high branches of a well-pruned yellow-wood tree and left others hanging by threads and didn't bother to mention the accident or even clean up the wreckage. When we followed up, super calmly I might add, their manager's response was Due to the dimensions of our truck, many areas in Seattle and its surrounding cities have areas where our trucks may clip a branch or two while in transit. It's never intentional but it does happen. First, clipping is not a good description of the damage. And second, this suggests this is just par for the course. The manager, Kasen Burris, also said, What is it you're looking for? How about an apology even? And not promoting a culture of indifference within the company? Not cool.

Jan P.

11/06/2017 12:00:00 SA

I had an electrical circuit short out Saturday. Beacon said they'd be there between 12-3. Frank showed up at 11:30,was upbeat, courteous, and had my problem fixed quickly. No repair is cheap, but I appreciated his positive attitude and quick repair. I made it to the ballet that afternoon.

Jack H.

5/26/2015

Hired Beacon to replace the heating ducts under a house I rent out. Because my mother owns the property and lives out of state we asked for before and after photos so she could see that the work we were paying for was completed. I had all the heating vents in the house taped shut and the thermostat unhooked until the job was done because some nasty smells were coming up through the old vents. They said they'd open up the vents and verify it was all working when the job was done. Great! I paid them half up front ($1368).

They took the old ducts out and piled them all up in the yard and put a fan in the crawl space and said they'd be back in a couple days when it was dry to finish the job. Okay no problem. A couple days turned into a month, when they finally told me the job was done I was out of town. I paid them the other half $1368, over the phone. They never sent photos of the work done.

When I got back in town and went to the house, the old ducts were still piled in the yard, the crawl space door was lying in the yard too (animals had gotten in there and ruined the old ducts, so you'd think they'd be sure to close it up when they were done). The vents in the house were still taped shut, the thermostat still disconnected - it looked like they hadn't done anything. I contacted them and the response was We'll be over tomorrow to finish the job - no apology or mention at all of how strange it was that they told me the job was finished when it wasn't.

Tomorrow came and went, still nothing. After a couple more calls eventually they came out and removed SOME of the garbage from the yard After another week or two I just went and opened the vents myself, and saw that the bathroom vent wasn't hooked to a duct at all, either they didn't put one in, or there is a duct laying under the house heating the crawl space.

Throughout this whole ordeal I called them every day or two, asking to speak to Bill, the guy in charge. He never returned my call. The last straw was when I called and they said he couldn't come to the phone because he was busy reviewing payroll. I told the lady on the phone I would be disputing the credit card charges and giving my business to someone else.

I reversed one of the charges. About a month later the plumber sends me a text asking why I did that. I told him exactly why. He said, We'll see you in court. Still no attempt to apologize or make anything right. If they had just said, We're really sorry for all this hassle, we'll give you $200 off or something to that effect it would have been fine. But they have no idea what customer service is.

I needed some pipes replaced soon after so I called Fox Plumbing. They came out and did the job when they said they would, and were super nice and courteous. The plumber even offered to come back the next day and help with a sink I was installing for free. They're getting my business from now on.

Braden 'OnThaDrop' F.

10/30/2018

Really wish I read the reviews here before calling...

Called beacon Saturday night due to a clogged sewer line, they came out maybe 2 hours later. They spent 10 minutes snaking my drain. I was curious how they could do a thorough job in 10 minutes total but I was happy just to be able to flush the toilet. This costs $700 for the 10 minutes of work.

I have a low spot in my line and I need to call a plumber every year or 2 to snake and am usually good to go for another year or two.

2 days later my bathroom flooded with sewage. I called and they claimed it's not their fault and I must've flushed baby wipes. I don't happy a baby, just my wife and I and we know to be careful. I was hoping they'd offer to come out for free and take care of it but they didn't.

I bought a snake out of frustration for another $500 and snaked it this morning, found a glob of roots and a towel no more than 35ft in. No way they did a thorough job, which I expected for $700.

I'd feel better and update my reviews if they offered a full refund.

Update: I've been working with Kasen with customer service here and we couldn't get on the same page. I thought this would be straight forward given the circumstances(pictures & videos) but I guess we see things differently. And come to find out, he was the same guy I talked to the day my bathroom flooded with sewage(). I thought he was a young man trying to help who had his hands tied. Turns out he is the one with the power to actually help. The reason I thought he had his hands tied is because of his approach. When I called while cleaning up my bathroom he told me I might be better off snaking it myself, or calling a local company to resnake my line because they would be more thorough and less expensive(not offering a refund of course). This, from the guy who has the power to make things right? Eek, any wonder why I'm a dissatisfied customer? I run a company, I'd be out of business in no time if I took care of my customers like this... smh

Joel tess S.

6/14/2017

Called Beacon because we had a puddle on the floor. They snaked our drain, charged $800 and left. Puddle was back on Monday and beacon refused to come back and check it out or give a refund. Had to hire another plumber to fix the real problem. Beacons plumber was unprofessional and creepy. Don't use this company.

Pipi L.

12/24/2010

Dear Beacon Plumbing,

Please remind your customer service folks that they are there to provide customer service. It's not my fault that they are doing this for a living, and are working on Christmas Eve Day.

I called today and talked to Bill. I guess I said something twice, and his response was I heard you the first time. Okay, sorry. But hey you don't have to be rude. There are a million companies that will take care of this for me. Well, I haven't gotten a word in (not true, but...). Aren't I supposed to tell you my problem and you're supposed to tell me that you will have someone come out to take care of it? He hates his life, hates his job....a little deficient on holiday cheer.

Thanks to Bill, I will never call beacon plumbing again. They missed out on a quick two grand overcharged job. I was right. There are a million companies and small businesses willing to provide service. I called someone else, who I am sure will actually save me money and provide great service. You gave me an early Christmas gift, Bill. Thanks.

Lauren W.

4/23/2017

Should have read the reviews first. Made an appointment for 11-2 on Sunday to fix my faucet. Got a call at 8am asking if they could come earlier. We agreed on 10am. After 3 phone calls because they had my name and address wrong, plumber arrives at 12:10. He literally looked at the sink for about 2 seconds and told me it wasn't reparable and that I had to replace it for $700. I asked why. He refused to tell me. Instead he took out a pricing book and reiterated that I had to replace it. I asked again what was wrong and why it couldn't be fixed. He got annoyed and walked out. Seriously? The level of professionalism of the office staff I spoke with was severely lacking as well. There are plenty of other options, skip this one.

Amir K.

5/30/2017

Make sure to check up on the price before they come in. The person on the phone quoted $75 service charge but the plumbers coming in said a $100. They then asked for an extra $280 for work that takes 5 minutes max. Seemed like they know what they are doing but can get the work done with someone from taskrabbit or angie's list for a lot cheaper.

Terrina M.

7/27/2016

Unfortunately the Price I was quoted to replace a Water heater ended up being $2400, not the $1200/$1300 I was quoted. :O( Unfortunately it was an emergency, no hot water in a rental home & they had me over a barrel. We all know a new water heater only costs $500. I was disappointed & frustrated & when I asked why the original quote was now double the cost, there was no reasonable explanation. Just, that is what it costs. The workmanship was good, but $1900 in labor for a 2 hour job?? I think not.

Next time, I will go elsewhere & hopefully have the time to get quotes from others.

Signed,
Frustrated.

Igor R.

2/28/2016

$500 for 15 minutes snake cleaning as close as you can get to rip-off.
Think twice before you call them

Chris C.

3/18/2017

Be aware of these guys. They play the numbers game. Don't care if they win some and lose some. Call Beacon about my furnace and lack of heat. Told on they would be out between 9 - 12p on a Saturday. Did get a call, but didn't show up until after 5pm. I had another company out the day before so I knew what the issue was, but wanted another opinion. Tech guy Jon. diagnosed the issue and present a fix: I needed a new circuit panel for $1,975, plus standard service for $108 taking it up to a $2100 fix. The day before I had a quote for $950 (still far too much) for the same circuit panel. Jon's goal was to sell me a new furnace and therefore price the fix high enough that a $3800 and a $4800 new furnace might be appealing. He provide two new furnace options - completely a joke. When I challenged him on the part pricing from his competitor he played dumb and amazed at the price. He didn't care about anything other than trying up sell. It is clear that Beacon's task is to drive as much revenue possible per truck with the best interest of the customer not important. In the end I had my furnace circuit panel replaced for $535 with absolutely no issues or up sell pressure. I used Greenwood Heating and will use them again. Stay away from Beacon.

D R.

10/14/2016

Stay away from this company. Their person was two hours late ( -- said he would arrive between 1:00 - 4:00, called at 4:00 to say he was on the way, then again around 5:00 with the same message, arrived at 6:00), wanted $225 in advance, to TRY to unclog a toilet with no guarantee of getting the job done, and asked for $75 for showing up. When I refused to pay anything for this lame service he said: Great, I get to go home early and left.
How do companies like this stay in business?! Hopefully not for long.

Joe F.

2/21/2018

Who would of thought a clogged drain that took 45 minutes would cost over $420.00? Really disappointed in the price but the service was fine. I was ready to give two stars because of how unreasonable I think the price was but the service and scheduling went well so I think three is fair. This is for a Apartment complex I own and I've never paid over $240 for a clogged drain. Probably wouldn't have them back for this same issue.

V R.

4/14/2017

BE PREPARED FOR THE PRICE!
This review relates to the pricing of services of Beacon Plumbing (BP). It does not reflect on the work of the person who came for the repair.
If you call BP for service you will be charged a mandatory service fee of $75 and you won't receive an estimate for the total sum of charges. I called Beacon Plumbing for replacing a cracked garbage disposal with a new one. I purchased the new Badger 500 myself and had all necessary parts and fully functioning plumbing for the dishwasher and water supply. I explained exactly what is the service I need and asked for an estimate. After two or three attempts to receive more information about the price I was told that BP does not know how much they charge for this service and the price will be determined by the plumber after he evaluates the situation. The price I was presented with upon the arrival of the plumber was over $700 if I use their garbage disposal or around $500 if they install my own. The price of the garbage disposal in Home Depot was $84. I refused the service, paid them $84 for the service call and installed the disposal myself for less than 30 min. Maybe they offer great service when you need it, but I think that their pricing scheme and the way they hide it from the customers is ridiculous.
By the way, the plumber had a nicely bound book with all the prices so when I called BP they should have been able to pull out the same book and let me know how much the service might be. They just wanted to spare the customer the salty news that they have to pay $ 700 for service that should not be more than $200.

Dr. S.

08/10/2019 12:00:00 SA

(ref. Job #206801). 4 months prior to this 8/9/19 visit, Beacon came out to fix a burst pipe leading to my outdoor water spigot. I noticed afterward that my water pressure seemed really low for that new spigot. I called Beacon--and same day--they had Jake come out to take a look, no charge since on warranty. But after Jake did some checks and replaced the spigot, the pressure still was low; clearly it wasn't a Beacon issue. I authorized him to get into my crawlspace to check the plumbing architecture. After some troubleshooting Jake found the problem--a pressure regulator in the crawlspace was long ago turned down to like 25psi which affected the whole house (I just attributed it in the past to low flow fixtures). For some strange reason the problem was masked because my other outdoor spigot ran at 55 PSI but that was the only pipe that bypassed my regulator...very strange.. So anyway he cranked it up the regulator to match the normal water line pressure of 55 psi and suddenly it was like having new plumbing...my outdoor spigot, shower and fixtures are all back up to a very satisfying pressure. I can't say enough about Jake, a real professional who defies normal plumbing typecasts, and takes real pride in his work; very approachable with outstanding customer service and technical skills; he should own his own outlet. I hope he represents the new generation of plumbers! Only reason not 5 stars is due to the usual sticker shock, which was actually a fairly nominal $330 since he found the problem so quickly, and I was gladly willing to pay given the improved performance.

Booker H.

7/19/2017

Called Beacon Plumbing for a leak in at the pipe supplying water to the water heater. They charged $75 just to show up and were almost on time. They then charged an additional $795 to go into the crawl space to verify the leaking pipe. To replace a 3 foot piece of pex pipe they quoted another $1,200+. (This piece of pipe had shark bite connectors so there was no soldering involved) I declined to have them make the repairs because of the ridiculous price. Instead I got another plumber to replace the pipe for $150.

Ryan B.

10/05/2018 12:00:00 SA

They wont give you any pricing until they arrive. Nor do they tell you where they are coming from. I had a team drive from Kent (2hr drive) and arrive at 11pm, thinking I was going to get a full estimate on what it would take to fix my septic. Instead, they pumped my tank (partially, because their truck was full) and told me my pump isn't working (obviously). I asked if they could trouble shoot my pump and they said that is extra. Since I was already in it $1250 (twice what it should cost) and these guys were based 2hrs away, I just told them to be done. Next day I hired a pro from a local business, who trouble shot and fixed the pump in 15 min. The tank never even needed pumped, it was an electrical issue. Don't make the same dumb mistake I made, these guys will take you to the cleaners.

Mary L.

10/01/2018 12:00:00 SA

Forget over charging. My weekend without a toilet. These people need a visit from a health department.
I agreed to cat sit for my sister over a weekend. She told me that they would be replacing the toilet and the plumber KNEW that I was coming later Saturday to stay.
I arrived about 4 p.m. No plumber. No toilet. The landlord arrived about 5 p.m. to tell me that they walked off and he had to speak to a supervisor but they would be back on Sunday at 10 a.m. to fix the toilet. Right. Fortunately this is an apartment house. I could use the neighbors toilet downstairs if need be. And the sink and the shower were still operational.
Sunday comes. 10 a.m. no plumber. 10:30 plumber walks in. Scratches his head and as god is my witness, in a plain dumb voice says uhhhhh I though you weren't going to be here. Right.
Patiently I waited.
He futzed around. Then he left. Another plumber came in and looked at the toilet.
They left.
Noon comes No toilet.
About 2 p.m. No toilet, No sign of any plumber.
Then it dawned on me. These guys are going to re-apparition AFTER the Seahawks game.
Sure enough, towards the end of the fourth quarter here they come and with a fury of activity. the toilet is installed.
Now mind you, this quality toilet installation has a small leak. Quality work.But they made a terrible impression on me. But I don't live here.
But I am a homeowner. I wouldn't call them ever.

Jim L.

02/10/2018 12:00:00 SA

Came out when they said they would on super bowl sunday. replaced leaking 12 year old water heater, old crappy shut off valves and added a pressure regulator to get my house pressure into a normal range. When it was done it looked good and now up to code. They were fast, courteous and did a nice clean job. I know some folks complain about cost and yes I probably could have saved some money if I had waited till a week day but being that it was Sunday, after hours and winter I thought it was a fair deal not to mention I would have had to take a day off of work to do it during the week. Tom and Josh J. did the work.

Sarah C.

1/24/2013

Awful. I'm so beyond angry right now. Yes, they were prompt. But after seeing a $431 charge for a expansion tank for my water heater...a part that costs $65 at home depot...and being desperate for a fix I feel like I've been completely taken advantage of. We would have fixed it ourselves but could not find one small valve.
I cannot believe that these people are still in business...must be because of fools like me who are desperate.
I will never use these guys again. The bill was just under $800 and I feel f'd in the butt.
Save yourself the money and call someone else. -20 stars.
PS...I'd really like to use a lot more expletives in this review but for the sake of mixed readership I will refrain.

Taudy S.

9/17/2018

I dont even know where to start with this review. Called Beacon this morning and was assured that they would be here between 12-5. No show, no phone call. I called them back and they stated their electrician is running over projected time and may not be able to make it. It's now 8:26 p.m., Dispatcher just called to say driver is 30 minutes away and that I can take the offer or leave it. Very rude. Not impressed. Look elsewhere!!!

Felix L.

02/12/2015 12:00:00 SA

I contacted several plumbers in and around the Seattle area because a Kitec pipe connecting my radiant heating system to the water heater burst in my home.

Some background: I have a 3 story home in Ballard and it was setup with a radiant forced air heating system. This means that there are pipes connected to my water heater and flow into each room where I can control the heat with a wall fan and a temperature dial in each room. The orange pipes used that run throughout my home into each room are Kitec. After this incident, I have come to find that there is a class action lawsuit against Kitec pipes because they will break over time. So if you have one of these systems, watch out, because your pipes will burst at some point. I learned that only a plumbing AND HEATING company can properly work on or repair those issues that deal with pipes to the water heater. Beacon Plumbing is one of those companies.

Back to the story....

I came back to my home to find my 1st level bedroom puddling with water between the room and the connected bathroom. Water was flowing along the corridor, ruining my paint, settling on the vinyl floors, and soaking my carpet. The first step was to contact an emergency plumber, which I did. They cut open my wall and found the problem with the Kitec pipe, but they couldn't work on it. I had to pay for that...

Next, I called my general contractor to see if he was able to do a fix with advice from his plumber. He installed a sharkbite that slowed/stopped the full leak, but he could not correctly make sure the system was intact, so he recommended I call a Plumbing and Heating company specialized with working with water heaters. This is because you need to bleed the air out of the system after a pipe is fixed. Additional licenses are needed to specialize in this area. He did a good job, but it wasn't complete. I had to pay for that...

After calling 5-7 different plumbing companies that specialized in plumbing and heating, only 1 was able to come the day of my issue: Beacon Plumbing & Mechanical. Because, I didn't call them first, I had to pay for an after hours dispatch fee. The other plumbers were either too booked or did not want to even work on the Kitec pipe system I had!!! The thing is, I already knew I was going to move to a split air heating and cooling system, because I had learned that this issue could keep happening. I just needed a specialized plumbing company to separate my heating system from the water heater, so that I could take hot showers and not worry about pipes bursting. Had I called them first, I wouldn't have had to pay for the after hours dispatch fee.

I am going to start out by saying this 4 stars is only 4 because of the cost. Keep in mind, I understand that you pay for Convenience (or availability such as after hours support) and Quality (technicians that have all the necessary licenses to get the job done right and quick). I just felt that the price was slightly more inflated based on the actual time I evaluated was spent (again, keeping in mind that they do the job more efficiently). Plumbers charge by job with each task having a value. I hope the industry starts itemizing the cost of each task in the future, because that would clear up a lot of grey area with understanding the true value of these additional licenses as well as having an apprentice for efficiency tasks.

I am giving 5 stars to the technicians that fixed my problem: Marcus M and his apprentice Jared B. First of all, Marcus and Jared waited for me to get home 30 minutes more than my scheduled time, because I was having issues with traffic. He contacted me over the phone to discuss a little bit what was going on and what I was looking to do. When I arrived on site, Marcus was very focused on the job at hand and he was very personable. He made me feel comfortable working with him, rather than the typical fear factor type of selling that goes on in the industry. We all know that when we call a plumber in an Oh Sh$? kinda situation, some either take advantage of that or are more professional and respectful (and HONEST). Marcus was the latter. He allowed me to ask questions and he was up front with pricing on the solution I chose.

Thank you for helping me Marcus and Jared!

Shane M.

1/27/2017

Twice I've tried Beacon Plumbing and both times were terrible. Very inexperienced plumbers and lame excuses like I don't have the right tools with me. They charge a lot and don't deliver. I had to call another plumber immediately after Beacon left and that plumber had no problem getting the job done swiftly. Won't be using Beacon again.

Jim P.

09/05/2017 12:00:00 SA

Watch out. If your house is flooding it might be worth it otherwise steer clear. These guys ripped me off big time. Charged me over $150 to do a simple 2 minute job with an $8 part (retail at Lowes). No that wasn't the trip cost - that was separately charged and no it wasn't even a one off - they did several of these so multiply times 4 plus other work that was similarly overcharged. Caveat emptor - and I for one would only use these guys as a last and very desperate resort.

Pete H.

01/11/2018 12:00:00 SA

Paul C. and Kyle did great work in repairing a collapsed sewer pipe on New Year's Eve. The repair required unearthing the pipe at nine feet below grade and upon discovering the remainder of the pipe between the house and city sewer was cracked and collapsing in some places, installed a liner to prevent future collapse. Paul communicated with me at every decision point and has left the job site in better shape than he found it. Thanks Paul and Kyle.

JB T.

01/09/2018 12:00:00 SA

I called Beacon to clear a drain. Appt was easy to set up. However, they no call, no showed to my appointment. I even took time off work to be home for our scheduled appointment. My suggestion is to never use this company.

Susan W.

01/10/2016 12:00:00 SA

The one star is for being taken advantage in an emergency situation.
We called for finding a leak. After removing some drywall, the leak was discovered
and repaired in a very short time. He did not repair the drywall he removed and charged $1000. for a $400. job. Total Ripoff
Dave W.

Becky W.

01/05/2016 12:00:00 SA

We were happy to have our shower drain opened and expected the costly news we heard. This is our first home and our first plumbing repair. We will feel comfortable calling Beacon again. Santos was quick and wouldn't give up until he saw a resolution. Josh was able to quote our next step clearly. GO HAWKS!!

christine p.

8/25/2015

One star based on the phone conversation to inquire about services. The lady who answered the phone was inpatient with me and my questions. She needs a lesson in customer service and possibly a new job. Too bad Beacon, too bad you didn't get my business today.

George M.

01/04/2016 12:00:00 SA

$611 quoted to put a $122 shower value cartridge in. A 5 minute job. Stay away.

Patrick B.

5/31/2017

Just had work done on my water heater and hydronic circulator pump that heats my house. They did diagnostic tests to see why the pilot light stayed on but the flame would periodically go out before the water was adequately heated and determined that the mixing valve needed to be replaced. It was also suggested that the hydronic pump way past it's life expectancy and recommended that be replaced.
Since my water heater heats the entire house without a furnace and is somewhat less common in households, I understand that there are more costs associated with this but they quoted me $2300 to replace these things including labor (which took around 2 hours).
I'm one to shop around but when you have children that need hot water when they shower I decided to bite the bullet and have it done instead of shopping around.
I actually called Southwest Plumbing first to send somebody out since we've had bad customer service at Beacon in the past but their tech. said he wasn't familiar with the heating system and didn't want mess with the water heater if it was still under warranty. I appreciated the honesty and he didn't even charge me the $50 service charge just to come out and that's why I went with Beacon who initially installed our new water heater 5 years ago.
So after the work was done and I paid, since we went out of town for a few days I didn't notice the water pressure ONLY in the kitchen sink went down considerably so I contacted the tech to see what could be the reason. He mentioned debris could be stuck in the nozzle which wasn't the case so I called Beacon and they said If the problem is because of the work they did then there would be no charge to come out but if it isn't then I would be charged. How is it that my water pressure was fine before (since I bought the house 14 years ago) and the moment the work was done one faucet dropped in half and it wasn't due to the work they did? And how are you going to nickel and dime me for another $75 (minimum) when I just dished out $2600 a couple days ago?
I DO NOT RECOMMEND THIS COMPANY AT ALL! The website says it's a family owned business but personally I see a business that wants to take customers for all they're worth. And I'm not one to complain about things. Never complained about a company before. At least have better customer service. TERRIBLE!!! At the very least basic training for employees that deal with customers wouldn't hurt. Customer service is such a lost skill now. Considering what they charge they would be able to afford some sort of training.
If they end up charging me for determining it wasn't due to the work they did I'll definitely file a complaint with the BBB along with spreading the word to everyone I know to never even consider them.

EJ S.

5/26/2018

Cut a water line by accident on a Saturday night. They came fast and helped us out! When you lose water, you're in trouble, so we were grateful! Santos and Jason were awesome.

Amy B.

02/02/2016 12:00:00 SA

I should have read the reviews before calling Beacon. Don't use them unless you are ready to be charged $300 an hour (minimum) for their presence.

I was charged for a much more complex job and then when he figured out it was just a matter of snaking the pipe, he kept the price and claimed he was doing me a favor.

Total rip off.

Steve R.

5/23/2017

Came to snake out drain On job less then 20 minutes charged $1625.58. That's what happen when a new mother just home for the hospital with a new baby is FREEKEN. They took advantage of the situation and overcharged by telling us that they would have to clean line all the way out to the street. This was after they ran a camera in the line and found it was plugged a few feet from the house at a clean out. The cleanout was 12-15 inches below surface and it took no time to fix. I would never use Beacon and I do not recommend they to anybody.

Dan B.

12/17/2015

This contractor supposedly fixed the hot water heater at Planet Fitness in Renton back in August which took 3 weeks. This fitness center has thousands of members that rely on having hot water. Well for the last 3 days there is no hot water AGAIN . They don't seem to care either .They just blow the management off. If you want to over pay for the worst service and have to call them back to fix what you already paid to have fixed go ahead and use them. You'll be freakin when you see the bill and service from Beacon Plumbing

Rick S.

02/01/2016 12:00:00 SA

Summary: Overpriced, Jerks, Irresponsible.

Tom threw around a bunch of jargon and scare tactics to get you to accept the job. Cost $4000 to dig a hole and unclog some stuff with a stick by bashing our pipes over and over. A bunch of water collected in the crawl space and he didn't bother to scoop it out, just said that it would dry out on its own to avoid more work. Some weeks later we suspected there was an issue with the plumbing as a result of his shoddy work. They still charged $83 for them to come out and look at stuff without doing anything and did everything they could to avoid admitting fault.

Bad work, overpriced, and ill-mannered. PLEASE PLEASE PLEASE STAY AWAY FROM THEM

Danielle K.

07/03/2017 12:00:00 SA

I didn't even get a chance to use their services because apparently calling around to find someone to come to your residence ASAP is against their rules. I had one plumber cancel on me today from an appointment booked last week, one cancel after I booked them as a replacement for the last one, and one give me a window of Well, they'll show up when they show up. So needless to say, I wanted some specifics about times. She cut me off when I mentioned the latter plumber and told me they wouldn't be sending anyone out. She didn't even let me answer if I had the appointment booked, just told me they wouldn't do it and Maybe if you weren't so rude the other plumbers wouldn't have cancelled. Excuse you? The phone call was all of 2 minutes and I wasn't rude until she cut me off (I asked Why does it matter? when she asked if I'd spoken to other companies.) Besides the point, the other cancellations had NOTHING to do with this phone call! Maybe Beacon Plumbing should teach their employees better phone manners, not to interrupt customers and call them rude.

Matt G.

2/16/2014

I woke up to a leaky hot water heater this morning. I called a couple of local plumbers, none answered their phone. I called Beacon, they answered right away and I scheduled an appointment. The operator that answered the phone was courteous and profession. He asked good questions about the problem we had.
He offered to send someone out right away. I opted to schedule an appointment for later in the day. (it was a controllable leak).

The plumber showed up as promised (on the early side which was a plus). He had to deal with some issues that our previous plumber left and that pushed the price up. Total cost was slightly over $700. That was a little disappointing, but he was here working solidly for three hours.

He was careful and complete in explaining the issues with me. I felt like he did a good and competent job. The repair project was more expensive than I had hoped, but I can't complain about the service. Also, the plumber did not leave a mess. He cleaned up after himself and made certain that I fully understood what he did and why.

I'll probably use Beacon again. If possible, I will still get competitive bids if possible.

Ryan V.

2/20/2015

Two words describe our experience with Beacon Plumbing: Unprofessional and Unclear.

We needed a plumber on a Saturday when pipes clogged and were backing up. We called at 10am and Beacon said they could provide a plumber between 12 and 3 which was great. At 12:45 we received a call that the plumber was on the way. However, the guys didn't show up until 2:15. I understand that's still in the original time frame they gave us but why call and say they are on their way if that's not true?

We told them about the 2 issues we were having and only had one of them addressed. Every time I asked a question about the issue or a time estimate they just shrugged their shoulders and wouldn't even give us an answer. They took an hour and half lunch in the middle of job. When they returned one just sat in the truck for an additional 30 minutes. All the while we were unable to use our toilets. When they came to the door to give us the bill I had to remind them that the toilet was still in the bathtub.

I definitely would not recommend using Beacon for any plumbing issues.

Gina K.

07/12/2018 12:00:00 SA

The worst possible service ever. Do not use them! They say that have up front pricing but won't give you an estimate of pricing. Charges service fee without upfront cost. Again do not use!!!!!! This is the first time I downloaded app to warn other users.

Lenny Y.

4/18/2018

I won't use their service again. It was not about the work they did, it was the cost. I still don't understand why they charged me over $1600 for fixing a leaking pipe in less than two hours. When I asked for breakdown of their charges, they didn't give me a straight answer. I want people to know--be careful when you call Beacon Plumbing for their service

Barbara M.

4/18/2016

I will add my review to back up others who are so frustrated we can't give this company a zero star rating. I sure wish we had gone to Yelp before calling Beacon. My advise to anyone reading this is ...DO NOT HIRE THESE PEOPLE.

Our quote for changing a broken outdoor hose bib was $425.00! I am not a plumber and did not know what this job involved, parts/labor, and they would not work until I agreed to that price. In hindsight I am sure the technician knew what an easy fix this would be but he made it sound like it was such a perplexing and complicated job.
So, it ends up taking less than an hour to do the work and I later realize that the parts can be bought at any hardware store for $25. So, basically, THEY CHARGED ME $400.00 PER HOUR for labor costs. THAT is simply taking advantage of people. I am a senior and really feel like I was taken advantage of.

Also, when my kids called to complain, the person who answered always said to call back and talk to someone else who was never there. This has been going on for a week now.
BEACON PLUMBING has no conscience. Never, ever hire these people!!

R M.

07/09/2018 12:00:00 SA

Avoid them regardless of their fancy commercials. I guess they have to pay those Seahawks somehow and IMHO it is by ripping you off.

Had one company come and try to snake the line - no go. Then I paid them more to jet the line - no go. I didn't trust that company after seeing their approach so I called Beacon next.

Beacon - first they are the only plumbers out of the six I called that require a fee just to come out so I paid the $75 + taxes hoping I could Stop Freakin' Nope. After I told Beacon what the first plumbers had already tried they tried to sell me an electrical pump solution for 13k. Really?? You didn't look at anything and yet you resolve an unknown clog in a 100' sewer line by putting in an electrical pump that bypasses part of the line, is dependent on electricity, requires a hole to be dug in my basement where a holding tanks sits and then dig up my pavers to run pipe? Nope and Beacon advertises that they do pipe bursting and pipe lining. Ridiculous. Oh, did I mention that the 13k didn't include the dedicated 20 amp electrical circuit that the pump would need? Sorry, I like my sewer line to work off of gravity instead of electricity. When I asked him what do I do when there is no electricity he simply responded by asking how many times has my power gone out. Umm, once is enough when it means you don't have the use of any water in the house besides the fact that you don't have electricity either. I like both but can't imagine not being able to flush a toilet.

I called Northwest Sewer in Ballard and they treated me right. We ended up pipe bursting the entire line as the 80 year-old concrete was broken in one place, clogged in another and the entire line was deteriorating. It was expensive but the right solution that I will never worry about again. I do my homework and am fairly handy. All the info you want is online from solutions to city sewer maps. They got my $75 + tax and truly feel they make a decent profit my just coming out for a few minutes and floating you a crappy idea. Oh, and I play dumb when contractors come out as I learned a long time ago that there are unethical folks out there. Do your homework and get multiple bids. This is the last time I pay anybody for a site visit.

Patricia N.

9/27/2017

I was in the process of selling my home. During one of the showings an agent and his client smelled gas. PSE came and confirmed indeed there was a leak. They shut off the gas. It was a serious issue that had to be resolved and had to be done by an outside contractor. In order to sell the house it had to be fixed. I talked to the contractor who had done work for me. I also remembered Beacon had done a good job on a previous unrelated issue. The contractor agreed Beacon would do a good job. I called Beacon Plumbing. They came when they said they would. They diagnosed the problem. They then gave me choices on how the problem could be addressed. All the ways would repair the leak. However since it was an old system I deduced that the new owners would probably have issues fairly quickly. I decided to take the more costly fix because that's how I'd want someone to leave a house for me. Plus I figured I'd get my money back via the sale-which I did. Beacon did a great job. The system was updated. The work looked good too. The 3 man team worked late into the evening to finish the job. Puget Sound Energy came to inspect the work. It passed and they turned the gas back on. Shortly thereafter I sold the house and got my.money back on the costly repair. Yeah!

George K.

11/16/2013

Charged me $500 to break my furnace. Then offered to fix it for another $1100. Thanks Jon.
You will be freaking after you call beacon.

Adam G.

12/31/2015

I used Beacon because they were the only same-day plumber I could find on new year's eve. They are not the cheapest option, but very fast, knowledgeable, and honest. Mike was my technician and he quickly diagnosed my frozen pipes and showed me where it was. Then, he gave me all my options and told me how I could fix it myself instead of pressuring me to have him fix it. He also told me short term and long term solutions and let me make the best decision. This saved me hundreds, though it still cost $200 for him to come out and give advice. Mike also gave me some other plumbing recommendations for my house (which we had just purchased). He did everything he could to help me out and I highly recommend him.

Cliff L.

9/18/2015

My experience with Gene was amazing.

I had a sew issue where I needed to run a whole new sewer line to the street. It was a supper complicated project and many other plumbers ran from the project or gave an outrageous bill.

Gene from the start was super knowledgeable and capable and he solved the problem completely. I will use him again and recommend him to others.

I still struggle with how some of the early interactions played out with others at Beacon and even at the end but Gene's skills way overshadowed the down side.

Dale S.

09/05/2017 12:00:00 SA

Had a toilet leaking on a bathroom remodel job that my company had recently completed. Our regular plumber had set the flange too low and wasn't available to come fix it for a few days, so I had to get someone in there quick. After getting completely hosed by Southwest Plumbing I called Beacon. Adrian was able to get to the job within a couple of hours, fixed the problem, and was very professional through the whole thing. 4 stars instead of 5 because of their pricing (expensive), but service was great.

Jeanne C.

10/23/2017

I had Beacon Plumbing come out to clear my clogged kitchen sink. Jesus was so nice and very professional. He was very friendly and explained the process to me which I really appreciated. I live on Beacon Hill and like to support local business. Their pricing was about 175.00 or so more than other places I have called. They would not quote me a price over the phone and there was a $70.00 service charge for a plumber to come out. Since I was already $70.00 in, i just went ahead and had him do the repair. I also had a $50.00 coupon but forgot to give it to Jesus because I was distracted. I called the next day but they would not honor it unfortunately. That was disappointing but the service portion itself was great. I would recommend that they give clients an idea of what the price range would be for the service that they receive and to do what is right customer service wise. Otherwise, a happy client.

Linda G.

1/19/2017

This is the worst company ever. Spoke with them, was given a window of time, 2 to 5 pm which is fine.Got off 2 hours early to make it fit in my schedule. Was contacted at 5:10 pm to tell me it was not going to be until at least 6:00pm. This is in a vacant home, no furniture, no TV. I sat on the counter & in my car. I had some where else to be by 6:00pm, and they were told this earlier. I guess the only persons time that is important is theirs. Not a reliable company at all.

Shelley B.

11/21/2010

I would not use or recommend this company again. When asked specifically how much they charge to reset a toilet (put a new seal and reset). I was told 'we charge a $75 service fee'.

When the plumber arrived I was asked to sign a service order for $249 PLUS the $75 service fee to complete the work. I paid the amount because I was stuck in an unpleasant situation and had already incurred their 'service fee'.

When I called the company to express my frustration, I was told 'this is the way our company handles all requests for prices'.

Not the kind of company you want to do business with.

Charlie D.

3/27/2013

Bill C.

In response to your statement that you need to verify that I'm a customer and that most of the negative reviews never verify that fact.

I'm not sure what you need to confirm that I'm a customer, and I don't see how it's my responsibility. Take a little initiative, look at your invoices, and you'll see one for $75 plus tax made out to my name on March 18th. There was more than enough information in my review for you to confirm that I was a customer.

Again, you're deflecting and trying to discredit reviewers rather than addressing the internal issues. Good luck to you, you need it.

Alakake K.

8/24/2015

I made an appointment to have my gas furnace tuned up. Beacon called the day of, to confirm and said that someone will be at my house at 9:00 AM.
Well 10:30 rolls around and still no one has showed up. I call to cancel, the person asks me if my problem has been resolved....what ??? He then continues to apologetically say that their technicians are really busy...if so then why say that someone could be there at the agreed time. Of course I didn't believe him, it was a canned response. He says for me to call them back if I don't find someone to do the maintenance. sure I'll call back....when hell freezes over. I gave them 1 star too many.

Jennifer W.

03/06/2018 12:00:00 SA

I would have gave them 0 stars, but that isn't an option. I paid them $75 to come out and literally do nothing! I then had another plumber come out and they charged me half of the estimate they gave me and didn't charge me a service fee! I wouldn't use these people EVER again even if my house was flooding!

Jared B.

2/27/2016

Terribly overpriced. Tricky with numbers. Get complete estimates in writing. I will never use this company again. Very low integrity.

Anu L.

9/23/2015

All, Be careful, this company is absolutely nuts. They will tell you $75 only on phone to provide estimate but charge you multiple hundreds. Have you seen on yelp, they even have two businesses names # 1 Beacon Plumbing & Mechanical in Seattle & # 2
Beacon Plumbing - Heating in Kent both have different addresses but same website beaconplumbing.net. I just can't believe how they are still in business. Customer service is horrible to handle charges they made but BEST to take your credit card etc..

SeaLove S.

02/11/2019 12:00:00 SA

Whatever you do, do not hire this company. After calling them for emergency diagnostics for a leak because they were the first to pop-up on sponsored ads, they proceeded to not only break my dryer by taking it apart incorrectly from the washing machine (it's a stackable unit), but they also proceeded to needlessly drill into my ceiling to try to find the leak that they could not. David and Anthony, who I thought were decent guys while they were here, proceeded to deny any claims of breaking the dryer after they left and I complained (even though I was in the room when they said we were going to need a new exhaust pipe). Kasen is the worst customer service rep I have ever worked with during times when customer service is key. He was unhelpful, saying it was on me to bring forth a lawyer to convince they were in the wrong. Basically told me to get over it and that he didn't have anything else he could do or say in the matter unless he passed me to his legal team. Now I'm left with a leak they couldn't find, a dryer that doesn't vent properly, and a poor customer service experience that I never hope anyone in the Seattle area ever has to deal with. I caution anyone from working with this company ever.

Harish C.

02/04/2018 12:00:00 SA

The other reviews are absolutely right. They overcharge knowing it's an emergency and can get away with it. I had a broken pipe that my plumber estimated will cost $300-$500 to fix but he could not get it done the same day. Beacon charged $100 for the trip to my house and quoted $1174+tax to fix a pipe. They insisted on using a brand they wanted when I already knew the parts I wanted and had purchased them. Never ever use them. After their van left my neighbor said he had exactly the same experience as mine. Surely so many people cannot be wrong!!!

Dennis G.

09/05/2017 12:00:00 SA

They were very fast to come and repair my broken expansion tank on my hot water heater that was leaking all over the laundry room. We shut off the water right away and within 2 1/2 hours they were on site and it took about an hour and a half to replace the whole hot water heater which was 10 years old. The problem is the quality of the work was not that good and the cost was ridiculous. $1500 to replace an electric hot water heater that retails at Home Depot for less than $500. I was grateful for their speed, but $1000 for an hour and a half work was WAY out of line. If it was a gas water heater I could see that price, but for an electric it was too much

John G.

02/03/2017 12:00:00 SA

This company engages in borderline illegal and definitely unethical business practices. If you are looking to hire a plumber that respects their customers and charges a fair price for quality service stay as far away from Beacon plumbing as possible.

A plumber from beacon came to my house for a call. He took a look at my plumbing then said almost nothing, went out to his truck and spent 20 + mins. on the phone doing who knows what. Came back in and told me it was going to cost $700+ to fix my problem. By the way I already had my toilet removed from the floor and all I needed was a snake job which I finally got after bargaining and waisting a further 30 mins. They still charged me $350+ for what was 10 minutes with a snake in my already open drain. Then they left and I reinstalled my own toilet. It was a last minute thing as the next day i was heading out of town with my 8 MONTH PREGNANT WIFE. Sometimes in life you eat the bear and sometimes it eats you well I ate it and now its time for Beacon to eat it. I spoke to a smaller respectable plumber in Seattle before these greedy guys came over and he said it would be about $250 for a simple snake job which would have included removing the toilet or working around it. Save yourself some $$ and frustration and look elsewhere. As a small business owner I work hard for my money and charge my clients fair prices. I sleep well at night.

Jessica B.

4/18/2018

Shame on Beacon!! Called them for a pipe leak we thought was under a concrete slab. Told receptionist we thought we needed a camera or something to detect leak as we could not see it or any standing water. She told us all trucks are fully equipped. We agreed to $75 for just coming out. Guy who came did not have the proper equipment to help us, gave us # for another company and charged us $240 for doing NOTHING! I spoke with mgr Patrick who agreed this wasn't fair and he would refund or credit us towards the work. We were able to do the work ourselves. Long story short, after several calls (which they didn't return ) Kaeson the customer service guy refused to refund us our money, but would give us credit of $50 towards future work. REALLY? SERIOUSLY?? They think that's FAIR? They obviously need the cash more than we do! DONT CALL BEACON IF U DONT WANT TO BE FREAKIN! Can u say unethical business practices, poor service , scammers, bait n switch?
There are way too many other plumbing companies out there to have to deal with these antics. SHAME ON THEM!

Mike H.

8/21/2015

Worst plumbing experience I have ever had. We had water coming up from drains and into the house, called Beacon on a Saturday and they showed up and I paid 75.00 just for that then they looked around and said 545.00 to snake the main drain... I said to the guy wow that's a lot just to snake a drain! He said that's our fee.
So I'm standing there with a plugged main drain and a guy says I need to take all but 75.00 out of your account to keep stuff from flooding your house what do you do? You pay it cause if you shop around the next guy could charge the same, so after about 1 1/2 total hrs from time of a rival he and his helper have cleared my main drain and my bank account.
I call the next day to say I feel gouged and the guy who answered wasn't really interested in what I had to say so I hung up.
Now it's been 2 weeks and my drain is clogged again and water is backing up into my house again so I call beacon, there is no warrenty and they said you should have had them jet out the line when they were there (an additional 900.00) and I said to the lady for what I paid to begin with it should have been included but no Beacon thinks that 1500-1800 dollars for a couple hrs worth of work if a good price.
I just called Vortex plumbing and they are on the way, he said to snake a main drain should never be more than 350.00 unless it's several hrs worth of work.
The guy at Beacon did the minimal amount of work just to get by and didn't care about doing a good job.
NEVER AGAIN WILL I CALL BEACON PLUMBING.
BTW I tell everyone I come in contact with about them and I'm a delivery driver so it's getting all over the place! you are tribal business people carma will get you so beware... I have to go now cause Vortex plumbing is here... ON TIME.

Ron Y.

08/11/2015 12:00:00 SA

Brian from Beacon was on time, courteous and extremely efficient. I'm a fan of Brian's service, but their pricing is a bit steep. Look for the $50 coupon online to mitigate the bill.

C W.

3/27/2015

NEVER USE BEACON PLUMBING! We had them come out to our home because we needed someone to unclog our sewer. After unclogging the sewer in the most unnecessarily extreme way possible (hydro jetting) which ended up costing us over $1,000 in addition to slightly damaging our line, they tried to convince us that we had a failing sewer line that needed $20,000 worth of repair. Since we had just moved into this home a few months prior, we had a sewer scope done a few months earlier that shows a clean sewer line with no issues. We had that inspector back after Beacon came to re-inspect, and sure enough, NO sewer problems or holes and separations like Beacon had described.

Only then did we learn that Beacon routinely does damage and tricks people into thinking their systems are failing so they can make more money (as I've also seen other people on Yelp say). They are despicable and their practices should be unlawful.

DO NOT CALL BEACON PLUMBING UNDER ANY CIRCUMSTANCES. THEIR SLOGAN SHOULD SAY START FREAKIN IF YOU CALL BEACON.

P.S. They also don't keep any record of their sewer line videos as to avoid all liability whatsoever. So if you have a question about your video or want to reference a part of it, they have no way to watch it. The only evidence is on the DVD they give you.

Anthony F.

7/28/2013

Would give zero stars if I could.
So overpriced its not even funny, it's stealing.

Stacy S.

6/15/2017

Robert and Chris were very professional and polite and solved our faucet issue, correcting an error from a previous installation.

Troy L.

12/27/2017

Called for a furnace cleaning, and was told I need to wait until spring. I will never call Beacon, or have them install a new furnace ever again!!! Dec-27 2017. Oh ya, new water heater, and our new air conditioner that beacon put in. Done with them. Troy L.

D A.

8/13/2016

Called Beacon and spoke to Jeff to have them come out to fix a leaky water main. They said they would be there by 3:00 so I planned my day around that. At 6:15 they still did not show up and did not even call to give any kind of explanation. If this is there idea of customer service they need a serious refresher course. Call someone else.

Debbie M.

12/19/2017

I called several plumbers (including Beacon) to get a quote on installing a new water heater. The technicians were very polite and professional. I decided to go with another company and paid the $75 for a consultation. 3 weeks later when I received my credit card I was charged $810. When I called to get the charge reversed on my credit card, instead of the call center apologizing, I was accused of being rude and cut off several times. I have never written a review before, nor have I ever been treated so rudely by a company. I definitely will not recommend Beacon Plumbing to my friends, family or coworkers.

William K.

7/19/2015

Our backyard faucet was about to burst last due to shoddy construction from the developer who build our row houses back in 2012. We had an appointment set up for this morning and hoped that the pipe would hold until today. Our scheduled window for service was between 9AM-11AM on a Sunday morning. Thankfully, the pipe held until they got here!

Josh and Santos from Beacon Plumbing were here at 10AM this morning. They were both honest and professional. They even found some additional issues that we were not aware of and fixed them too.

The price that they quoted at the start is the price that we paid and they even accepted an online coupon that we presented them with.

Overall, a great experience given the unfortunate circumstances and we would recommend them highly. Try to get JOSH AND SANTOS as your team! They did a great job!

Jerry V.

03/07/2014 12:00:00 SA

If you would have asked me 3 months ago when I called Beacon to replace a leaking water heater I would have been thrilled. They came out promptly, gave me a quote ( a little higher than most - but they were here quick). The installer did a great job. Fast forward 3 months and my furnace needs replaced. Again they were quick to arrive and provide me a quote, again, a little high but they could be out the next day to do the job. They arrived early the next day and replaced the furnace in no time. Happy Camper.

Later that day I realize they did not properly connect the automatic fresh air system and called the office. I was told they would have the tech call me to arrange repair. I waited 2 days and never receive call back. Again I call the office and explain and again I'm told the tech will call me. I receive a call back 15 minutes later. Tech explains he is going on several days off but will be out the following Saturday to correct the error. Saturday comes and goes, no technician.

Once again I call the office, explain my situation. Many apologies were provided and I'm asked what schedule will work for me. I arrange an appointment the next day (Friday) between 11-1 and arrange to take the day off to be at home to deal with this. Well, 1pm comes and goes with no tech in sight and so I again call the office. The receptionist remembers our call the prior day and assures me that the tech will be out and I should hear from him soon. Well, I hear from the tech 30 minutes later only to have him tell me he can't be out until Saturday. I have commitments till 1pm so we arrange for him to be onsite at 1pm. So I've taken the day off for no reason and now have to wait around again for another Saturday.

Currently skeptical if I'll ever see the issue corrected without contacting another company and having to pay to fix Beacon's mistake....we'll see what happens tomorrow.

Randy K.

2/19/2016

These guys are a joke...and by the looks of these other reviews should probably have their license revoked. To begin with, they were 2 hours late, should have been a clue. I hired them to find a small water leak inside a wall. After cutting 3 holes in my sheetrock (2 of them in the wrong room!), they told me the water was coming from my concrete slab (wrong again). They also said my water meter wasn't turning (wrong), so it couldn't be a leaking pipe (wrong yet again). They said they couldn't do anything for me, and charged me $250.00. The leak was located the next day by someone else, in the wall that should have been the first place they looked.
Counting the repairs to the unnecessary cuts in my walls and the $250.00 service charge, Beacon cost me over $500.00 for absolutely NOTHING. And the customer service from Steve in the office was just as bad. DO NOT HIRE THESE GUYS!

Marcus M.

6/29/2015

What a terrible, awful experience I had hiring Beacon. I had a small leak in my sprinkler system and I called them to help me. After a series of very bad choices by the technician, the small job became a big one that left me without water (in my house!) for 1 day and a half.

Not only the technician was rude, refusing to explain what he was doing and why, i can see now that he was truly incompetent.

He had originally charged me $650 for the job, a total rip-off compared to the $250 I ended up paying for the next guy that came over, did the due diligence to dig the right spots and fix the pipes properly.

I strongly recommend you NEVER call them. Because if you do, that is when you have to start freaking.

Russ H.

05/04/2017 12:00:00 SA

Yikes, it was very very expensive. Very. But they did remove the clog.

H X.

2/25/2015

Calls to and from customer service was great. I worked with Alex, Lisa, Billy (even though a little extra!) and another gal I think Lilly(?). They were very patient with my situation and scheduling. I first used their livechat on the website and it was really user friendly. The one thing that was a little bit of a problem was the quoting process it was kinda of confusing. I understand that no one is perfect however I am giving overall stars on: the response to my problem, customer service and the end result of fixing the problem, I have to say they did a good job.

The first technician that showed up on 02/19/15 it was later in the evening and you could tell he was exhausted, overworked and his was in pain because his back was out I think due to the fact when you watch them work plumbing is very labor-intensive. He was short with me on the phone before he even arrived to my house and then after he arrived... He also apologized for his behavior and who ever does that.....ummmm no one! You could tell under all the layers he seemed like he could be a pretty cool guy. Also he took the time to talk to me about the hot water tank which I was already aware needed to be repaired so I knew that this was no up sell. He explained in detailed why it needed to be repaired which I appreciated.

I also spoke with another technician over the phone in the middle of the (late) night so he could schedule me for the next day to do the second level of service. His name was Marcus and he was awesome even though I think it was his 14th day in a row which you couldn't even tell with his attitude he has.... he sounded like he was ready to take on another 14 days. Now reading the reviews it looks like he is a famous plumbing tech on Yelp. Obviously he must have had an autograph signing somewhere because he ended up not being able to come to my location. So they ended up sending Gene S. and Felix the apprentice.

When your plumbing is out and you cannot use any water... it makes your whole entire house and life Out of Order. This of course feels like an impossible mountain to overcome. However, Gene and Felix had the attitude of no sweat and it was no mountain just a walk in the park for them. They also had the attitude that they would not leave until everything was fixed and they could hang a sign over my house Back in Business. That is who and what you want when everything in your house comes to a stop. Also Gene took extra time and attention to walk me through what was happening and what happened to the pipes. Thank you. And I know it is not nice to have favorites but out of all the people I dealt with in a little over 24 hour time I have to say Felix was the nicest and most kind...Gene is a very close second.

Lani M.

7/18/2016

A plumber from the Beacon Plumbing Kent office was sent out by Rheem to fix a small issue with our pilot light (couldn't get it to light after installing the water heater and was going on 4 days with no hot water). The plumber came out and said he would not touch the pilot light problem until we brought the water heater up to code which was understandable. This included adding a drain pan (which it didn't need because there is a drain outlet in the small outside room the heater is in) and it needed an earthquake strap installed (which we were going to do once our furnace was replaced the following week since it was hard to reach before that happened). After learning that we had a 9-month-old and had been without hot water for 4 days the plumber quoted that to install those two things would cost $1550 and would take 3-4 hours. Hmmm call me crazy but almost $400/hour seems a bit steep to me...and it seems to me that being a young woman with a small child in need to help was the perfect time to take advantage of the situation. When I said I would need to call around for more quotes the plumber seemed completely taken aback and went on about how he's never heard of people just dealing with no hot water, especially with a young baby. Still charged me $85 to come out and tell me this, real nice. Had another plumber come out and do everything needed within reason for $150 the next day!

Joe J.

08/08/2013 12:00:00 SA

Everett, WA. I called beacon plumbing when I discovered my outside hose bib was dripping steadily. They said it was a $70+ tax estimate charge. I said ok and they arrived in an hour. The plumber crawled under the house to look at where the hose bib came inside the house and connected to the water piping. He then came out and gave me quote of $575+ tax to replace the hose bib. He said it would take 2 hours and the part was $150. I was shocked at the high price so I declined and paid him $70 to leave. I bought the frost free hose bib at the local hardware store for $35 plus tax (same one he was going to use which was an arrowhead anti-siphone 8 frost free hose bib ) and it took me and a friend 20 minutes to install. Save yourself $70 and call another plumber. There price book is ridiculous. Basically even small jobs like this run $500+.

The plumber knew what he was doing, was licensed, and I appreciate that he actually went under the crawl space to see the problem so I would give it 2 stars since they sent out someone who was qualified (just too high priced). From reading the other reviews the going rate for Beacon to unclog a kitchen sink is around $300 LOL.

Steve S.

1/21/2017

I have filed complaints regarding the Beacon Plumbing up-selling of what appears to be unnecessary repairs, with both the Better Business Bureau and the State of Washington, Attorney General, Consumer Protection Division. I urge others who have had similar experiences to do the same.

Elva R.

10/28/2019

Our tenants were having issues with the garbage disposal in the kitchen, after speaking with a representative from Sears who basically said the best option was to purchase a new one and he felt it would be a waste of our money for him to go out to the house and inspect it I decided to find a plumber to install a new disposal. We are out of state and having replaced it once myself, I knew this was a 2 hour job-tops. I purchased the disposal online and had it shipped to the house. I should have went with the Sears rep which would charge $149 plus more if needed which would require my approval- but I didn't. I decided to call a plumber, I found Beacon which explained that the charge for a plumber to go out there would be $80.00 and that would be deducted from services provided. Imagine my surprise when the worker called me on site to quote me $680! I asked if this was based on time or what, he said that it was a flat rate for replacing garbage disposals, no other issues with anything. I asked him for a military discount and he said if I wrote a Yelp review he could offer me a $25 discount. Absolutely ridiculous, for that price I would expect 4-5 disposals needing replacement, I know what the job entailed and if I am a stay at home mom who replaced one which lasted for 4 years I do not see how they came up with the flat rate amount. Needless to say I coughed up the 80 dollar charge, called Sears and paid the $149 and problem solved.

Jennifer C.

11/29/2018

I've sent in a BBB report on this business for how they drastically over priced their services for my landlords in coming to fix a kitchen clog (potato skins) that happened over Thanksgiving. We were the Bordeaux condo appointment with Rebecca and Jeff at noon on 11/29/18. We had to pass on another plumber because they were trying to overprice and take advantage as well. They charged $790 for not even 2 hours of work (because some of this time was spent on the phone with my landlords explaining work and pricing). They were at work and busy, and I was at home working in my business. The clog was in the wall pipes and we had spent the better part of the weekend trying to clear the initial clog, we just couldn't get back into the wall. The initial quote was over $600 for the power snake and putting everything back together, but then he had to cut into the drywall and then run the snake again, and from there the clog was resolved. It was about 90 minutes of work and the price went up because he cut into the dry wall. That is nearly $400 per hour for a total of $790. I asked for an estimate with another plumbing services while the Beacon plumber was there, and for the same services I was told the amount would be $250. That's over $500 difference. That's not okay. When I brought it up, the plumber simply said it's preset pricing. This is unethical to upcharge this much for services, and they have 57 BBB complaints with now 20 complaints this year, and many yelp reviews that say the same thing I am saying. This company needs to resolve this overcharge with my landlords and refund them. Beacon took complete advantage of them being at work and busy when I know they would not have agreed to this otherwise, because they didn't prior. Please contact them and subtract the overcharge amount and refund them. At some point this company needs to be investigated for its unethical business practices. I asked the plumber not to take advantage of good people, and Beacon needs to rectify this and correct it immediately. I do not recommend this company to anyone based on this lack of integrity, and I do not understand why they are not understanding this when a number of complaints of the very same nature are filed in their direction.

Ashley A.

1/18/2018

I would not use them at all! We had drainage issues at our rental in Tacoma. They quoted us 4500 worth of work that needed to be done. We ended up having the city come out and inspect what was done to our home only to find out we over paid for what was done and it was all a total scam. They are the most expensive and do not do a good job nor do they do what they say they are going to do. We were told we were going to get a camera inspection of the pipes to prove that the pipe was actually cracked. This still has not happened. First the excuse was that his camera was not working, today it was that they were off on another job. Save your money use a different company!

Jeff L.

5/30/2017

My hot water heater quit working after 32 years, I called Beacon and they were available right away. Tony showed up on time, respectful of my home (yes he wore his shoe covers), and very polite. He removed the old water heater, installed the new one, updated the piping and drain all for the quoted price; there was no trying to sell me more services. The only reason I cannot give 5 stars is when I called to schedule the service I requested a 40-gallon tank, but they wrote the service order and sent Tony out with a 50-gallon tank; I had to pay for the larger tank or wait for another appointment. It wasn't that much more money so I just paid the difference. Everything else went absolutely great and I recommend Beacon.

Jo T.

10/26/2015

Good things: We called them and they got to us the same day. They were respectful and clean. The work was done quickly once we decided to use them.

Bad things: EXPENSIVE! They did 15 minutes of work and charged us $400! It was ridiculous. It was literally a quick leak fix and they were in and out of there in 15 minutes. That is $1200/hour if you do the math! They were a bit snotty with the pricing, even explaining the cost of doing business (Like trucks and uniforms, etc.) I was VERY disappointed in the quality of value for the price.

I will not use them again.

Janet F.

10/15/2017

I would like to know how Beacon determines its charges. We installed a water heater yesterday and one of the pipes leading from the wall was leaking. I called in the early afternoon and the technicians didn't arrive until after 8. That wasn't my concern and the technicians were very kind. What bothered me is them looking at the pipe and without hesitation saying $480. It took all of fifteen minutes to repair. How in the world could it have been that much? I was floored but really had no choice since it was so late and we had no water for hours. Very disappointing. My receipt has no breakout for parts (maybe $20) and have no idea of the hourly rate. It just seems that they randomly pull a number out of the air. I will definitely do more research next time.

Chad S.

01/06/2016 12:00:00 SA

I will never hire Beacon Plumbing ever again. There were numerous issues that I experienced with their staff and with receiving a refund after services were performed that should not have been.

I called to have them troubleshoot and service a hot water heater that suddenly stopped working while I was away on vacation. Right from the start there were problems with their assigned resources.

1. They installed the wrong water heater. I have a Propane, they installed Natural gas. Not only did the hot water heater work miserably, this could have caused a substantial disaster if I had not come back from vacation and notice the poor performance. ($1700+ for the new tank and installation)

2. The tech came back multiple times to troubleshoot what the issue was and why I was not receiving hot water, they concluded that it was the pump that had failed. (Another $800+ to replace the pump above the water heater)

3. After replacing the water heater, and the pump I was still not able to get hot water for more than a few seconds, I called again which prompted them to send a more senior technician out, who was then able to determine that the first technician installed the wrong hot water heater. This was their fourth visit.

4. The technicians were hours late for every service call, causing me to take a significant amount of time away from work, except for the last service call from their senior members.

5. They still have not provided a refund for installing a hot water pump which was not proven to have failed. I fail to see how they can trust any of the work or notes taken by the incompetent technician that did the troubleshooting and installs.

By far, the worst experience I have ever had with a plumbing service. DO NOT hire these crooks.

Robby L.

08/01/2016 12:00:00 SA

Not sure what office the tech came from but I had a gas line installed by the person that is the Expert. Felt the price was way to high and that is even after our onsite contractor had to measure the distance so we didn't get charged more. The installer was saying it was a 50ft run of pipe and our contractor had to measure it to make him only charge for the actual 23 foot span. Also didn't place the pipe for the fireplace correctly so it visually would not be appealing to anyone wanting to buy the home. instead of a key in the floor and the pipe going outside it comes up through the floor. Also left a mess everywhere he worked inside and I'm not even sure what under the house looks like. After one month and 2 more attempts by the same installer (yes you kept sending the same incompetent out that told my wife she was wrong the it was her fault) the install got a little better but still not right and then I find the Beacon sticker on my water heater covering up my service record by a company that did a good job and I really know your will never get my business again.

C. C.

9/24/2012

We've had Beacon out twice; once to fix a leaky shower head and another time to install a kitchen faucet. Both times our experience with them has been top-notch. When we called to set up appointments, they were extremely prompt and were available to come out virtually right away and were flexible with our schedules. Robert, who performed the work, was extremely professional, personable, honest, and fixed our issues at a very reasonable cost. We've also had Jeff out to give a quote and had a great experience with him as well.

It's so nice to work with a company that is competively priced, honest, and gives such great service. We'll be calling Beacon for all of our future plumbing needs.

Mike R.

07/01/2018 12:00:00 SA

Watch out for these con-men you are likely to get taken for a ride if you hire them for anything. I initially had one of their plumbers out to take a look at a leaking kitchen faucet handle to see if there was any way to fix it without replacing (visit cost: around $82 total). The guy did his job and told me he couldn't (I've got no problem with that). It needed to be replaced and this is where things got absolutely ridiculous. He offered to sell me a new kitchen faucet and install it for a whopping $816.00. Yeah I know!? WTF!? So a very good kitchen faucet(his were horrible and had no similarity to what I already had) can be bought for around $200.00. Labor and installation shouldn't take anymore then 2 hrs at the most and you're looking at 160.00 - 200.00 total labor costs. How the FLYING F*** do come up with $816.00 and not come off as ripping someone off? The answer is you don't, you just hope the customer you're talking to is a desperate moron and isn't smart enough to know better. Thanks but no thanks, these guys are a freaking disgrace. BTW Amazon.com factors in labor install costs for kitchen faucets they sell at around 169.00... To answer your response sir, $300.00 - $900.00 sure I might buy that, but does it sound reasonable to walk in and try and upsell to the peak of what you could possibly charge for what amounts to a SIMPLE broken kitchen faucet that was around $150-200.00 to begin with? Please... Give me a break. I wasn't born yesterday and I truely hope you aren't that stupid. That was ridiculous, extremely shady, and highly unethical and it makes we wonder if you guys have ever charged under $800.00 for a kitchen faucet install since you have a secret book you pull your billing from. He didn't even try and look for a less expensive option probably thinking I was too stupid to know I was being taken for a ride. I bought a new faucet and replaced it myself for $200.00 and a little less than 2 hrs work.

Goffries ..

09/03/2019 12:00:00 SA

I had beacon come out to do a hot water heater installation, and during this installation they discovered that the ducting between my furnace and water heater was the wrong size (at this point they had mostly installed the water heater). I already knew i needed a new furnace, and i had planned on getting AC when i got the furnace. So i decided that since they needed to mess with the ducting to just go ahead and do that whole thing and install the water heater, a new furnace, and AC. Now i realize this is an expensive installation, however the person i worked with while very nice and did an excellent job with the installation did not clearly outline the way the deposit factored into the overall cost. He asked How does a $10,000 dollar deposit sound good to you? and i agreed. The next day they sent out multiple trucks and people and they banged the whole thing out in a single day which i appreciated. However I did not expect an additional $13,000 charge ON TOP OF the existing $10,000. When i called the billing department for beacon, they explained to me that the deposit was usually 50% of the total cost. If i had known that instead of thinking that the 10k was just an majority of the cost as a deposit, i would of probably delayed getting the AC. I realize I bear some of the fault here and should of read the invoices more clearly, but when this much money is being exchanged, beacon should be VERY clear in regards to the deposit.

Irena D.

12/16/2015

Unprofessional and dishonest company. Never have business with them!!!!! Nothing except for getting paid, no service, no respect, no quality, only greed on there's mind.
They charged me about $1000, did not fixed the problem, mechanic make a sewer back up to my house. Later on when I contacted about service they provided, I've got an explanation that they did everything possible (what a joke) and they don't believe (!!!) that mess created by there's mechanic might bring such a destruction (wet and dirty carpets, wet walls, smell...). He tried to clean mess himself and he denied it later saying it was not that bad!
The picture with the tornado from the sewer represent there's motto: suck money from the clients.

Paul M.

7/18/2019

Do yourself a favor and beware if you go with Beacon Plumbing. This is based on my experience in March of this year. We had a sewer back up in the basement of our house. This was on a weekend, so Beacon plumbing with its 24/7 service was one of the few options available. The plumber took a video of our sewer line, showed us roots that were the culprit, and cleared the line. Price tag: $2,367. We have since learned that this was excessive. He proceeded to state that we needed a new sewer line. Price tag: around $20,000. He said it needed to get done ASAP. Obviously we needed to think about it. Luckily, later that week another plumber recommended that we get an independent video service to assess the problem. They came out and did not see damage to the sewer line requiring repair. We contacted a different plumber for his opinion and he came to the same conclusion: no work needed. I don't know what to think except that we had a nasty and stressful situation, and this guy tried to take advantage of us. I feel sorry for those who fall for this ploy and suffer financially as a result.

Jordan V.

02/08/2014 12:00:00 SA

One star above pathetic for showing up relatively promptly and doing an emergency repair to a busted pipe that froze. However, there's clearly some highway robbery going on. It was a 15 minute job - I'll be generous and say 25 minutes including the time it took to chat with me and write out the bill. The Bill: $483.92 which included a $75 standard transportation fee. We had agreed that the simplest solution was to cap an exterior pipe at the foundation and solder it shut. That's it. I don't know how to solder and don't have the equipment and needed to have water restored to my house. What to do? I'll be calling their management on Monday morning to register my concern.

Lisa B.

02/08/2015 12:00:00 SA

You hope there is never a time in life when you need a plumber, especially in an emergency situation. Unfortunately on Friday I needed one when I came home to 6 inches of standing water in my driveway and was quickly entering my garage. Beacon was the fourth plumber I called before I could get someone out to my house before the following week. The service coordinator, Lisa, was very pleasant over the phone and gave me a window from 2-5 (it was currently noon). At 2:15 the service technician Gene called me to say he would be arriving within the 1/2 hour. I was already impressed with Beacons customer service. Once at my house Gene was very friendly, resourceful and efficient in solving our plumping problem. Gene and his partner Felix demonstrated exceptional customer service. Heavens forbid I need a plumber again, but if I do, not only will I call Beacon, I will be sure to ask for Gene.

Walter K.

12/10/2015 12:00:00 SA

I had Beacons come out and do 3 jobs for me. The first one Chris from Eatonville showed up and was very friendly and helpful on our heat pump. We then had a leak in the bathroom which cost $1300 to fix. Because I was not there I had no idea whether it was a fair price.

The last time I called was to fix a problem with our gas Fireplace. They spent 1.5 hours at the house never added one part and in fact I discovered the problem. The Cost $650 for labor.

I called Beacon's to question the charge at $325 an hour and the said according to the book. My replay was there was no book that explained the problem I found and that no matter what the book said common sense would tell you $325 and hour is outlandish. The bookkeeper kept coming back to the book at which point I said as a teacher you would have me in a frying pan if I charged even $100 an hour to teach our child

Beacon's had a potential loyal customer for life after Chris' visit. Now I will tell anyone I know not to go through Beacons unless you like to spend a lot of money. Not mad a individuals coming out because they are being controlled by management. Coomon sense does not apply at Beacons no matter what Marsaun Lynch says

Steven S.

12/04/2015 12:00:00 SA

I had a terrible experience with Beacon. I was out of town and our furnace quit working. My wife needed help so she called Beacon. A technician came and replaced a pressure switch. They charged her $557.75 for the part. I looked on-line and that part sells for $50.71. They also charged $75 for the service call. Charging my wife $700 to replace a pressure switch is pretty outrageous when this is something she doesn't have a lot of experience with. When I contacted them to see if there was some kind of mistake the customer service rep replied,

Interestingly enough, if you search for a part that we've used or installed you will always find it for cheaper. The reason being is the online price just includes the part. There's no expertise, no warranty, no installation, and no knowledge base to determine whether or not you need that particular part in the first place. And that's just the plumber. We haven't even considered our trucks, the stock that is in each and every one of them, the gas, the insurance, etc.

I never heard of a plumber that charges 1000% overhead on parts. Be careful if you call Beacon. You will start Freakin when you get the bill

Leah B.

1/28/2015

Two weeks into owning our first home, our washing machine decided to christen our new house by overflowing, flooding our mudroom and sending water seeping into the basement. My husband and I are completely useless when it comes to home repair and basically ran around in circles yelling expletives until I decided to turn to the internet to try to find someone who could help us at 8:00 on a Sunday night. I was a little hesitant to call Beacon because of the yelp reviews, but the nice lady who answered the phone was very sympathetic and said she could have someone over in less than an hour.

Paul C. arrived right on time and ready to help us out. He quickly recognized we needed a washing machine repairman, not a plumber, but he stuck around to help us drain the machine and discuss our various options. Most amazingly and awesomely, he refused to take our money and didn't charge us a dime. Paul C. quickly turned a terrible situation into one we felt we could handle and even got us to laugh a few times. I couldn't be more grateful.

Sean H.

10/05/2016 12:00:00 SA

Had a plumbing problem in the middle of the night on Saturday. When else would it occur?! What I thought was a routine clog in my basement laundry sink turned into something much more painful. The drain line shared by my kitchen and laundry room, which runs under the slab in my finished basement, had solidly backed up, and the hot water and drano I thought were flushing out my clog were just perking up through an abandoned floor drain under the carpeting. Nice. The more we investigated, the more it appeared we were going to be into a major repair. First, the remodel done by the prior owners was apparently not done to code. They used 1.5 pipe instead of 2. That explains why we've had so much trouble with these drains for the past 6 years! When they tried to snake the drain, they ran into mud about 3 feet in. The drain pipe had collapsed under the floor. At first, it looked like our only option was going to be to run a new 2 line under the slab to tie in with the side sewer on the opposite side of the house. This was going to require a big excavation in the yard and jack hammering the floor in my basement diagonally across the length of the basement. Needless to say, the estimated cost for that process and the accompanying disruption to our lives was going to be massive. Then the young guy who responded to the call, Phuoc, figured out another way: installing a sewage ejection pump in the corner of our laundry room and running a new 2 drain line through the adjacent garage and into the main stack located in the crawl space at the back of the house, all without digging any holes outside--and only disrupting the floor in one corner of the basement. This solution saved us about $16k and many more headaches. In the process, they also re-configured the drainage in the laundry room and kitchen upstairs and brought it up to code without charging us anything extra. They even threw in a new garbage disposal unit to replace our old and ineffective one, and replaced the leaky faucet in the laundry room sink at no additional cost. The project took 1.5 days to complete in total. Phuoc, Ned and Will were totally knowledgable, professional, courteous and kind the whole way through. The did a great job cleaning up too. I recognize that nothing comes for free--but these guys could have simply done what they contracted to do and not one thing more and I was on the hook for the repair. They really delivered above and beyond my expectations. What a refreshing experience in this day and age of overpromising and under delivering. They blew us away with their fantastic service. Great experience start to finish.

Michael H.

11/21/2018

I have to say that this company cares about nothing but their bottom line. My 81 year old mother called them out on a sunday as her furnace went down. She was aware and ok with a extra service call charge as it was sunday. I drove out to ensure she was being taken care of properly. By the time i got there, the tech asked my mok m if she had pets because her furnace was fillty....impossible. she does not have pets and i had just cleaned and installed a new filter a few weeks back. Tech said a service and clean would probably do the trick. He vacuumed a little bit of dust up, told me the circuit board needed replacement as well as ignigtor. Partee d slinecwould gave been around $1600 with no guarantee or $5100 to replace. I declined all of those options but my mom still got stuck with a $540 and nothing works. I called and complained about the level of service she received and Kason, the complaint manager said he would look into it. I have no problem paying for the service call but the Service they did was $399 and for nothing. Kason stated all charges were chargeable. I had Brennon Heating come out, they to said i should not of been charged for the Service as it did nothing. This company has lost business due to this, their complaint manager should not represent Beacon Plumbing as he does not have the consumer in mind. Shame on Beacon Plumbing for taking advantage of an 81 year old lady, providing incorrect info to its customer and trying to take people for every dollar. Kason, your follow up email was truely a insult.

B D.

3/15/2015

Either Yelp or Beacon Plumbing removed my feedback to all of you looking for a good plumber.

Interesting to know that reviews can actually be hidden and not count towards informing others about an experience they had. This certainly doesn't inspire much confidence in Yelp. Bummer. I really liked it and relied on it for a fair amount of information. I'm sure I'll still use it but not like I did before. If I ever feel like writing a review after a poor experience, I'll think twice about wasting my time. I'm sure a good review wouldn't be hidden!

Yelp policies say they don't remove postings. Technically this might be true but the letter of the law and the spirit of the law are two different things, we all know. So while Yelp might not allow reviews to be removed, they do allow them to be hidden. Interesting. I'm not sure this post will stay up too long before it's removed by Beacon Plumbing or Yelp, but hopefully it helps daylight this questionable practice. Neither Beacon nor Yelp sent me a message they did this. Maybe they now will. Who knows.

Cam O.

5/29/2013

Eek! Me thinks not at all!!!

Last week my cold water stopped working completely. It was a big project considering that my condo is in a stack of three residential areas and it was running a problem for everyone. I started freakin' so I called Beacon. They came out pretty promptly and estimated $1500 for the job. My hot water is working so I felt like I had to get a second opinion.

I called another local business and they estimated $600. I was on that deal in a second! They finished the job today at $750. That's still a significant increase but I couldn't even imagine the possibility of an increase off of Beacon's estimate!

Their prices are out the roof! I will never suggest this company to anyone. I am happy that I have cold water again, AND saved nearly half the amount.

You think you're freakin'? Wait until you call Beacon!

Brian R.

08/04/2019 12:00:00 SA

Called for a quote to get a new water heater installed. Kianna told me they don't do quotes over the phone and they need to send someone out to give me a quote. The guy shows up and says it's broken and needs to be replaced.... I already knew that that's why I wanted a quote. They give me a outrageous quote that I refuse, then they tell me there's a service fee... no one told me there's a service fee so I call back with the technician still there with me and the lady on the phone is no longer nice like when I first called. She was rude beyond belief that words cannot describe. she insisted she told me about a service charge and that calls are recorded.. well I'm gonna call back Monday and request to hear this recording, if she did say it she did not make it clear or mumbled it or said it so fast that I did not hear it. Look here mister Wagner is this how you want this company to represent you. This company is being a Crook. I will go to the BBB and whatever other lengths need be. I am a licensed contractor myself and a journeyman that has knowledge of the WAC and my wife handles L&I claims.. if you think u can get away with these unlawful business tactics your are sorely wrong. We are not a couple of idiots that you can scam quick money off of...

D C.

10/26/2018

On 10-13-18, two men from Beacon Plumbing arrived at my rental property to determine why my toilet and bathtub were not draining. They removed the toilet and scoped the line and discovered roots had grown into the line impeding the flow. They took care of the problem and seemed to work fast and efficiently. I paid the $3,800 charge and was happy. However, my tenant contacted me two days later and informed me the toilet was now leaking. I looked at the toilet closely and discovered it was leaking from the base and from the tank where it is bolted to the stool. I made arrangements with beacon to have the toilet looked at explaining that there were no leaks prior to the procedure that occurred two days earlier. The technician arrived (a different one) and after verifying the leaks indicated he would have to charge me $500.00 to repair the toilet. My regard for Beacon Plumbing which was very high plummeted quickly. I explained to him it was working perfectly before the procedure and expected him or Beacon in general to make it right. I think he was empathetic but he wouldn't budge on the $500.00. I told him I was disappointed with Beacon and asked him to leave. I replaced the old toilet with a brand new one that cost about $160.00 at a box store. I'm sure the beacon Plumbing answer man will have an explanation. This however is just not right.

Peregrin S.

10/22/2018

I did call Beacon against my better judgment when several other places couldn't come at the time I needed to unclog a drain. They did show up and resnake a drain with the same results I had, then left without fixing or even trying to diagnose. My mistake for not being present myself probably but that aside, when I called to ask about why I had kid $400 for nothing they sounded exasperated about the service and promised to make it right. I would take this to mean not charging for the previous service, and I was fine paying for the fix. But ultimately another tech came and did fix the problem by cutting out a section of pipe in the crawl space for $500 an hour, and then refusing to say they had done anything but provide great service. Obviously they are not looking for repeat business so I called another local place to proactively clean our sewer line instead and was happy to find there are good honest businesses out there. But won't ever call Beacon again.

Jennifer B.

09/03/2018 12:00:00 SA

Call Beacon? Start Freaking! I made the mistake of calling Beacon when I noticed the ceiling in my downstairs shower appeared to have water leaking. Since there's a bathroom right above, I assumed the upstairs shower had a leak. Beacon came out same day, which was great! It went downhill from there. After being there a couple of hours, the plumber (I have my doubts as to his technical expertise/training) declared the problem was caused by my son not closing the shower curtain all the way. That cost me over $500 and I now had a hole in my ceiling to repair. The very next day while my son was showering, water start dripping from the hole in the ceiling to the downstairs shower. I call Beacon again. Same guy comes out and declares this time the waste and overflow is leaking. Great, another $900 but at least the problem is fixed, right? Wrong! Very next day my son is showering and it starts leaking again. We request a different plumber. He misses his four hour service window so we cancel until the next day. He declares the problem was the faucet. Another $600. Guess third time is the charm because it appears to be fixed. I nicely called Beacon and asked if they could consider refunding some of my money since this took three trips to fix and I wasn't convinced that second visit was needed. I had the impression from talking to the second plumber that the faucet was dripping on the waste and overflow which made it look like it was leaking. After several emails back and forth with Beacon, I gave up. It was clear they don't care about customer satisfaction. So I contacted the Better Business Bureau. We're still going back and forth but I'm guessing the outcome will be the same. So after giving them multiple chances to make it right by refunding me something to acknowledge their poor service, I'm writing this review. Unless you like to spend extra money and have plumbers come out to visit multiple times, I don't recommend calling Beacon - EVER.

Dana W.

7/30/2015

I had a gas hot water heater leak and go out a couple of weeks ago on a Saturday afternoon. I was completely overcharged especially since they knew I was in a bind with water all over the floor. I had already gotten an estimate from another company that was 40% less than Beacon. Unfortunately the tank blew when the other company was closed. I have never heard of anyone being charged $2742 for a 50 gallon gas water heater which included a $527.25 charge for an earthquake kit which included 2 metal straps bolted to the wall. The installation was done well, but I am sick to my stomach having had to pay that amount. I should have waited and gotten other estimates.

Jon F.

2/19/2015

TERRIBLE Experience. We had high PUD bills and had Beacon check out the problem with our heat pump. All they found was that our freon levels were slightly low, so they added more. Two days later, the heat pump stopped working! A different company found that Beacon actually added too MUCH freon, causing the machine not to work. To top it off, the Beacon customer service team was terrible. We were promised multiple calls by the owner Bill, as well as the customer service manager Steve, and they never followed through. We were extremely disappointed by this level of service, and will never use them again. $900 waste of money!

Call Beacon, START Freakin!

Sean K.

12/23/2014

Worst service ever. I just called the guy to flush clogged toilet. The guy ran the camera wire through the pipe and diagnosed there was broken pipe in about 50 yard. Then he didn't even try to flush it and charged us $700 for diagnosis!!! $700 for just diagnosis??? Then he gave us quote $3800 for the repair. I thought $3800 was way too much for just replacing the pipe.
I called another plumbing company and they just flushed it with their equipment for only $200. Now it works fine. The beacon plumbing didn't wanna take any responsibility about their mistake. Everyone should avoid the beacon plumbing.

David L.

07/09/2017 12:00:00 SA

I felt like being robbed for their service charge. They charged you $100 for service call, and then add labor and material on top of that. The labor for replacing a shower cartridge is $413, material would be another $100 more if you don't have the right cartridge and trim in hand. So, that's over $500.00 for a job of 30 min to replace a shower cartridge it takes. Stay away from them if you can. They are like the emergency service, with extraordinary charges. Wait till it's working day so that you can find a normal plumber service with reasonable price.

Helen S.

8/21/2017

This is the second time I've used the services of Beacon. The team of Josh M. and Anthony N. came out and did some work under my kitchen sink, replacing a leaky cold water valve and working on my Insta-Hot dispenser. They had the job completed in just 45 minutes and did a very nice job and were very pleasant and professional. The only issue I have is that Beacon's prices are very, very high. They charge by the job and not by the time spent. However, I am finding that when they come to your home, they have all equipment and parts available with them. I find that to be very positive. Again, the work is good -- the prices are very high!

Ron B.

7/31/2018

Had a community well leak and called Beacon since our usual plumber is no longer around. Was told there would be a 100 trip fee to assess the situation before work can be completed. Which I agreed to once they arrived an hour later than promised, I was given a quote of approximately 800 with no guarantee. I agreed to the work not being on site to see the situation myself. Repair only took 15-20 minutes to repair and there was no adjustment to the quoted rate. 800 plus 100 dispatch fee for 15 minutes of work really! Expressed my concern to the repair individual and was told that is what the sheet states so it is what I charged, we had to drive here etc. I understand that but not my problem you were dispatched from so far away when I am sure here is another employee closer. Late by an hour from promised time, $3200 an hour which calculates to 800 for 15 minutes of work. Highway robbery at its finest maybe get an average joe to do the commercials and the average household could afford the individuals that did the work?! Are they actual plumbers that report to the calls?! Will NEVER call again and never consider even giving them a referral beside a hell NO!? Not happy at all with the pricing or timeliness. How much does Bobby Wagner get and hour for commercials if the plumbers??? get 3200 and hour!?

G B.

5/22/2017

Run, don't walk from these guys. I have a charge they put on my account for over $1900 for work they did not do back in December 2016. After my attorney wrote them with the facts from me and their own statements that they didn't do the work, they agreed to refund the money. That has not been done and they will not respond to requests for the status of the refund. Looks like court in the next step.

Marcus P.

5/21/2017

Never use these guys. I was about to leave on a trip and noticed I needed a water line replaced on my hot water tank. I tried to fix it myself first with a press-fit line, but didn't cut the connecting pipe straight, so it didn't work. Later found out, if I had used a pipe cutter rather than a hack saw, I would have had my fix for 13 bucks.
Any ways since I was in a bad spot, and didn't want to leave the house for a few days wondering if my garage was flooded, I called these guys. The guy came out, told me this would be a super easy fix, and it came to $550.00 he told me the press fit pipes never work, and was generally sarcastic and condescending that I even tried that in the first place. I knew I was paying more than I should have, but didn't realize how much until I got back and researched other companies. Man I was taken!!! 25 mins of work, and 10 dollars of materials for 550+ tax. Shame on me for not doing my research, but I will never call these guys again. They took advantage of me in a bad spot as I was all packed up and ready to leave for vacation and didn't have to have time to shop around. Horrible decision to call these guys. Stay Away!!

L B.

12/18/2016

I will NEVER call them again. Their price structure is absolutely ridiculous. $75 for having someone to come over for an estimate is reasonable. The estimate of $900 for 1.5 hours of work to replace 12 of 3/4 water pipe is crazy. The guys could not even explain the costs. They just said they have a fixed fee they had to use. I am a mechanical engineer and work for a mechanical contractor and know what things cost. Absolutely ridiculous. I do not recommend them at all.

Bruce W.

5/16/2015

They did fine work for the price. They were a little later than they said they would be, but they got the job done in the end. Now my furnace works again! I'd use them again, at least I know what I'm getting, and not risking some random HVAC/plumber type doing a hack job.

Chris S.

8/21/2011

Absolutely Positively STAY AWAY from these Scam Artists, I called them for a simple replacement of toilet innards. $99 a piece Fine..., First they were 3 hrs late, then they proceeded to eat their dinner in my driveway for 10 min before coming to my door. So they come in and discover I had very high water pressure, 80PSI which would wear down my toilet innards. They said I needed to go under my house to check my PRV Valve, they come back and say I don't have one, draws up a plan and says it will cost me $3000. I say just replace the toilet parts and I'll think about that PRV plan.

When they left they did not attach my crawl space covers leaving the underneath of my house vulnerable to critters.

So the next day I called a joint called Mr Rooter for a PRV estimate since Beacon said I had no PRV....

The plumber goes underneath my house and 1 min later he call me over, he said you see this here? This is your PRV!!!!!! It was right their plain as day, Beacon knows your not going underneath your house....., The PRV was broken and was replaced for $300. These people work on commission, their customer service dept is a lawyer, I was shocked about that....
In fact you are usually better off using smaller companies for home repairs of all sorts,

My Advice, stay away from these guys.......

P.S. I almost forgot I also had a small issue with my Coleman Electric Furnace, I asked the to look at it, he took off the cover and asked me how old it was , I said 12 years old, he grunted said he has a customer whose Coleman Furnace crapped out on her after 12 years, he said for $3000 he would order me a better one, I again did not take the bait......I called a local guy , it was a sequencer, $200, good as new...

Joseph C.

05/11/2017 12:00:00 SA

Had our sewer line back up and flood our downstairs on a Sunday night. Called Beacon they came out spent about 20-30 minutes, removed the toilet, and sent a camera down the pipe (later they told us they snaked it as well but I don't think that's the case) and told us it needed to be hydro jetted and it would cost us a total of $3k and we would need to pay half now which we did (regrettably) and were not even given an invoice. They told us only after I called to question the price they would knock off $600 if we continued service with them, I did not want to so I ended up paying $1k for them to come out, remove the toilet and send a camera down. All in all a pretty crummy and very expensive experience.

Abby S.

05/04/2017 12:00:00 SA

Had these guys out for a quote on my bathroom sink. the pipe had clogged and become separated slightly. they could come out within a couple of hours which was amazing as my usual plumber couldn't come for 5 days. They gave me a quote of $650 because they said since it was a pedestal sink that was caulked down it was labor intensive to remove the pedestal. i was absolutely shocked and called my regular plumber for quick advice and he told me not to do it, that was a ridiculous price. my husband fixed it the next day in 45 minutes (without having to remove the pedestal) with less than $10 for a new rubber gasket. sheesh. I still had to pay Beacon their $75 trip fee. I will say the guy was super nice and really apologetic about the price. He even gave me quick feedback about an issue i was having with my kitchen sink which helped.

Kelly F.

7/25/2017

Horrible customer service. Service manager was extremely rude on the phone and refused to provide any information or allow me to speak with anyone who could provide information.

Julie B.

10/12/2016 12:00:00 SA

Worst feeling ever! I just purchased a home and of course all the issues are popping up. Well I have a rain drain just outside of my garage and it was clogged. I called Beacon and they told me their is a $75 to come out. I thought too much but I was in a pickle. They come out and look at my drain and said it would cost ~$1200 to snake the drain but MOST LIKELY it will not work. He already knew snaking was not going to work from just looking at it??? I believed him and he told me the only next option would be jack hammer and install a new catch basin and a sump with a pump in the garage and then run the discharge line up the wall over and tie it in with the 3 ABS pipe already in my ceiling. Woah! Oh and the cost would be $6400. He then said he would have to see where the pipes ran and said the camera would detect that but it's $400. I said to myself, I guess theres no other option and to go ahead with the camera. Anyway less than 5 minutes later he tells me the location where my pipe is. I smartened up and realized I am being bamboozled into getting something I don't really need without him actually doing the snaking. I told him I would call around several places. He said he would do the snaking for $1200 and if it doesn't work he would apply it to the $6400 job. I didn't trust him any longer because he already gave up on the snaking to sell me a larger job. I paid Beacon $394 instead of $494 because he took $100 off (he said, it's only right.) Any way, I vented to my neighbor about this and he recommended Reel Rooter Services. I called them and they came out next day. Guess what folks....1 hour and $185 later my drain in unclogged using the snake and high pressure water. Beacon you have lost my trust and business and trust I will let all my friends and family and strangers know your company is untrustworthy.

Annie G.

7/17/2017

Really disappointing! Our water heater stopped working on a Sunday and we called and were told that for $75.00 a technician would make a call to our home. His diagnosis of our problem which took 10 minutes cost $289.00 + tax. We were told we needed a new water heater and were quoted $2300. It seemed too high so we waited and found another service for at least $800 less. We definitely won't call them again.

Karin G.

02/06/2015 12:00:00 SA

I love Beacon Plumbing! They came and installed my dishwasher and garbage disposal for me the same day and were wonderful. They are the best! Thank you Beacon!

Jaimee B.

05/11/2012 12:00:00 SA

Beacon came out to check a plumbing problem we had one evening. I'll give them credit for coming out super quick. I think it took about an hour tops.
I explained the situation to the guy about my laundry washer drain possibly being clogged up and causing water to flood my bathroom floor.
So long story short. The plumber and his assistant (who kept making fun of his ..half ass diagnosis and inconclusive answers to the questions I kept asking) only had theories of what the possible problem was. But they were sure that I needed all my plumbing changed because of the age of the house ....so a quick $4,500 was thrown at me to break through the walls and update them to code .
Then they said if they didn't run into any issues that the price would go down as they went along.
So now having absolutely no confidence In the possible diagnosis I forced them to look inside the crawl space. The main plumber/ chicken shit was scared to go inside cause he didn't want to run into a mouse.
So no leak was verified, but they needed and answer before they left on doing the whole job for me.
I gave them the I'll call you before I do anything answer.
So just as they were leaving...the assistant came back and said he forgot something. He basically game back to tell me he would undercut the quote and HE could do it for a whole lot less. (imagine that!)
In conclusion I did the job myself for $100 and 3 hours of my time. Now I have a 3x2 foot hole in my laundry room that I still have to patch up due to necessary wall teardown for diagnosis
Do your research with local plumbers....these ass clowns give the Honest Joe the plumber a bad wrap.
my middle finger extends every time I see and hear the stop freakin call Beacon add.

Carl B.

2/15/2018

I am a landlord that have used many plumbing companies but I have never hired a worse company. Beacon was called to clear an overflowing drain. Beacon showed up, proceeded to clean the main sewer line, videoed the line, and said that we needed to repair the main sewer at a cost of $9,500. After paying $750 for this service, they left without fixing the overflowing drain. I asked for a copy of the video and they claimed that they do not record the results, so they could not provide a video. I called another plumbing with reputable ratings and they videoed the same line and said that nothing was wrong. They also quickly diagnosed the problem of the overflowing drain, which simply needed to be unclogged. Beacon simply told me that they don't provide any warranty for their drain cleaning services, and that it was not their fault that they cleaned the wrong line. I will never do business with this company again.

Kate K.

9/30/2010

Scam artists in plumber uniforms.
I called these guys when our sewer line got clogged. They took a look at the line, and told us that the entire thing needed to be replaced. They quoted me about $22,000 for the entire job. They even suggested that we sue the previous home owners for the money.
I called two other plumbers for second opinions, and they both responded in the same exact way... they said Beacon has never seen a sewer line that didn't need replacing.
We ended up using a different plumber, and only getting a portion of the line replaced... a $3,000 job. Big difference between $22,000 and $3,000.
This happened a year ago and we haven't had a single problem since.

Todd L.

02/01/2012 12:00:00 SA

Bill, I most certainly was NOT a customer of Beacon. I was a prospect and can assure you I did't take the time to make up a story like the one below. Not all Yelp reviews are bogus. Beacon can do better. Much better.

I didn't start freakin' until Beacon gave me an estimate!

Kitchen sink clogged and old 1950s steel drain pipes were rusted badly and leaked into my basement ceiling. Ned showed up within 2 hours of calling for an appointment. He proceeded to tear larger holes in my ceiling and rip down down a drywall panel in my guest room/office with no regard for the mess he made all over my computer desk. Recommendation: replace the entire sink drain line. He'd need to cut a hole in my kitchen bar (drywall), rip out the basement ceiling and another section of wall in my basement. Beacon doesn't cover any of that repair. Price quote around $2,600 with some BioClean thrown in to inflate the estimate. They will not give you a line item quote for parts and labor broken out. He estimated it would take him about 5 hours, or roughly $477/hour. I gladly paid him $75 for ripping out the ceiling in my guestroom, making a mess he didn't bother to clean up, and sent him on his extortionist rates way. What a racket. I've since called a freelance plumber who charges $60/hour for two guys and they said they can get it done in 8 hours or fewer and do my drywall repairs. Gosh, $500 for the plumbing or $2,600. Where is the value difference? Crap Beacon. Total crap.

Mike S.

12/09/2016 12:00:00 SA

these guys are a major rip off. Charged my dad over $2000.00 to replace a sump pump. The guy even had the nerve to ask if they would feed him. They charged $100.00 to drive to their house, $400.00 to find the problem, $500.00 to replace the pump and $1250.00 for a new pump. You can buy a pump at the big box stores for less the $250.00. The pump was 8 feet away from the access to the crawl space so its not like it was hard to get to. I've been in the construction business for many years so I know what I'm talking about and I know when I see a company take major advantage of the customer. Why do you think they can afford all the advertising and using the Seahawks as there spokes model.

Debbie H.

5/14/2016

Beacon, Thank you for your bid of $1,175 + parts (that I was to supply) this past Monday to repair a small leak from my master tub faucet. I wasn't expecting the major repairs recommended to a faucet of only a year old. The hole you'd have to cut through the other side of the wall in my laundry room to replace the faucet and install a shower valve were quite a shock. Granted, the hex screw was stripped, but did you do that provided that this was a new faucet that hasn't been touched since it was installed? And, why do you need to install a shower shut off valve inside my wall with no access, especially since there is a master shut off valve in the laundry room? You further tried to scare me into thinking my pipes were corroded. I'm no plumber or superwoman with X-ray vision, but I couldn't see the pipes from our vantage point. Before you left, you said good luck in the most condescending way. I did find luck! Thank you! It was my good fortune to receive a 2nd quote from an honest and expert plumber who didn't need to make the job bigger to pad his pockets or ego. It took only 20 minutes and a couple of small tools to fix the leaking faucet for $20. What did I get for the $75 service charge from you? It sure wasn't, A local company with a plumbing staff you can trust and rely on.

Gus J.

3/18/2019

We had a well issue and Beacon plumbing dispatched a repair guy to come and fix it. Which they did. Fast forward 1 month more issues with our well system. So we called Beacon yet again. They fixed again. Fast forward a couple weeks, we had a well specialist come out to inspect our complete system. He informed me that beacon over charged us on both occasions. Also that if there plumbers were not certified electrician they should have never have fixed anything electrical on our well system. Further more if they were not well certified they should have referred the job to a company that was. I am most frustrated in the fact that we feel like we were grossly overcharged. So everyone be aware if you have a well system at your home be sure you have anyone who works on it be well certified to fix. Frustration is an understatement for how much it cost us to fix our well system by Beacon plumbing!!

Jannette B.

5/29/2017

Paul came out to my property for an emergency, and he was very helpful throughout our process. I received pictures throughout the day, and called/texted to let me know how the line replacement was doing. Yes, Beacon is expensive, but when you have an emergency, you can't beat the service their employees provide.

Paris T.

5/28/2015

4 stars because there phone guy and workers are nice.
-10 stars for price.

Guess they need to overcharge to pay off using Lynch.
I've had a toilet completely replaced, seater fixed, flooring reinforced for less they they charged me to replace a shower head pipe.

Turns out it was a bad elbow that took 10 minutes to remove, replace with a $10 part and 15 minutes. For that they charged me what turned out to be about $600 an hour.
Oh top of that the tech wanted to try and overcharge me for sales tax as well. Couldn't even figure out the correct sales tax just wanted to charge me a full 9.5% when the rate is 8.6%.
For that I would call them inept, dishonest and border line criminal.

Too add insult I am glad I told them no. They also wanted to charge me $650 to replace a shower value cartridge. The cartridge is around 50-70 dollars and figure another $100 for installation. Should have been around $200, not $650+tax.

I will never use these guys again. Wish I would have checked yelp before calling them.

Tim H.

03/03/2017 12:00:00 SA

I had a positive experience with Beacon. I used them for standard servicing on my gas furnace and water heater. The best part by far was the technician Tony Hall who was professional, friendly, and took the time to explain things well. He was fabulous. I withheld the fifth star because the price was on high side and I was not able to get Beacon to quote a price without the technician showing up.

Gloria K.

5/23/2017

It should be if you call Beacon, start freakin. We had a leak in the bathroom. Beacon came out the day we called. We were quoted $490 for an hour of diagnostics. A hole in the wall would be made,its probably from the toilet. They are not responsible for repairing that drywall after. We were told we needed a new toilet as it has a defective sand hole in the china that has been there a long time. A new toilet (ours is fancy and he was lucky to find one after photos and phone calls) and will be available tomorrow. They will install the new one tomorrow. They did not pull the old one, said they could see the leak on the other side of the wall and that's how you fix it. $3800. Pay in full now or 1/2 now.
We were in shock, needed a working toilet and paid 1/2 .But it didn't feel right. It wasn't. Called our guy that night wanting more details of how could it be that much? We found the toilet on Amazon. They have an installer fee for less than $200. We then stopped the work for the next day and asked to talk to a higher up person to make this right.
Collin from Day and Night Plumbing came out giving us another opinion. He pulled the toilet, brought up the installation instructions on an Ipad and showed us how it says to not use a wax ring. Two wax rings were used on ours as the toilet wasn't close enough to the wall. After 9 years it was breaking down into a small leak. He then placed the toilet closer to the wall, used the proper seal and charged us less than $500.
We are still fighting with Beacon. Terrible experience.

patrick m.

2/21/2013

The owner of this company was very helpful a year ago and told us to call when we were ready to proceed with a job. I called to schedule and encountered extremely rude behavior. I called a second line and the person who answered was concerned about who might be scrutinizing their billings and whether or not any of their credentials would come into question. They would not have been involved in a lawsuit, but did not feel they could withstand any scrutiny from anyone. Enough said!

I wouldn't touch these people.

James O.

2/19/2017

Josh and Grant arrived on time, communicated clearly and were very thorough in identifying the problem. I would definitely call them again.

Molly W.

2/19/2015

Beacon stopped caring the minute the job was done. I've gone from 5 to one star thanks to the horrible service received post completion. Marcus was highly concerned about receiving a good review, which I left the moment they did because I KEEP MY WORD. Marcus was NOT concerned about keeping his word and returning my 1924 faucet assembly HE recommended I keep, because it was old, rare, and possibly worth money.

I texted him within an hour of his departure and reminded him he needed to bring it back. I was supposed to have it the next morning. This was a lie.The next evening I texted him-he was too busy and gave no offer to return it. I spoke to Lisa at Beacon twice-she SEEMED to care, especially after the second call. I was told I'd have the faucet mailed to the correct mailing address, NOT my home address, and in my possession by last Friday. This was a lie. Its Thursday of the following week after I was to receive it and I still don't have it.

I decided to try again yesterday and spoke to new employee Bill (you can never reach a manager, even if you ask- reception cares so much they want to help you instead. This is also a lie.) Bill promised he would get to the bottom of this and have someone call me back. Think anyone has called me? No. Think anyone at Beacon actually cares about all of these lies? No. Think they lost my one of a kind faucet assembly and won't have a manager call me to admit it? YES. Think they don't care about return customers? Apparently not. And to think Marcus went to all the trouble of estimating $9000 for a future repiping job. Why would I EVER trust Beacon again?

brian k.

12/02/2017 12:00:00 SA

I need a new cartridge--that's it--installed on a faucet. I rang Beacon to get an estimate, with the understanding that I was only referencing the repair of a cartridge for a bathroom sink, nothing else (though of course if they mysteriously did find something else wrong that number would change). The dispatcher said it would start with a service fee of $75.00 which I expected, but could not give any other quote as they weren't allowed to in the dispatch center. I said I totally get that--can you transfer me to one of your plumbers so I can get a quick range estimate for *just* a cartridge and he said No sir, our plumbers are out in the field making money. Not just gross and unprofessional, but RUDE. Who says that? Does that make your customers feel like they are getting a valued service? This just happened today at 1:48 pm on 12/2/2017. I'm glad they are out making money, but they won't get mine.

Yvonne B.

12/10/2018 12:00:00 SA

I used Beacon's plumbing and electrical services to enable a complete kitchen remodel. Three months later, I had a plumbing issue in my new kitchen that might have resulted in water damage the new floor and cabinets. I called Beacon and indignantly said: I assume your work is warrantied! Within half an hour Beacon was at my house and closed off a pipe that was left over from the old dishwasher. Even though I had used bath towels to mitigate any possible damage to the new oak flooring and thought that I'd caught it quickly enough, the manager, Dave insisted that I should allow their water damage assessment team at 24/7 Flood and Fire come in and use their meter to identify water that may have seeped under the boards. Sure enough, water had pooled under the sink cabinet. 24/7 brought in their dryer and dehumidifier and left it for four days at Beacon's expense. I called Beacon yesterday to let them know that they are one of the most honest and reliable companies I've ever dealt with. Both the owners of this company and the people and the people who work for them are really good people. They've made me a Beaconite for life!

Heidi A.

9/17/2016

We called on our non-working water heater. They came out (on time at least), shone a flashlight on it and said buy a new one. It's only 9 years old, they didn't test anything, and then tried to convince my husband to have them install one right then for $1800. They charged us $80 for that. It ended up being a bad thermocouple which is totally replaceable, and we bought a new water heater from Wa Energy Services install and everything for hundreds less than what beacon quoted. Terrible service, couldn't even tell us why we should replace it, other than it was getting older and not the model they sell.

D B.

2/13/2017

McCoy and Jake came out, initially, to replace my water heater and did a great job. In the process they also checked my water pressure which was 125 or 130..should have been 72 or so. The pressure had destroyed the washers in the shut off valves of my bathrooms and the water heater could not be under warranty with that kind of pressure. so they called the next customer and managed to fit me in for that fix as well. Everything works better than it ever has before. It was a bit pricey but worth every penny to know what the heck was going on with the washers in the toilet shut off valves (which they did not push me to fix right now)..Great guys. Great company

Josh H.

02/11/2015 12:00:00 SA

Tried to sell me a $30 part for $380, plus service. not to mention $75 just to visit my house.

Jordan M.

9/13/2016

I was charged $588 for a $79 badger 5 disposal that broke 3 months after installation. He was only over at our house for 1 hour. We must have been ripped off. Beacon wouldn't come out to fix it without charging 100 dollars minimum. Didn't realize how easy this was when i installed a new one. Insinkerator (disposal brand) gave me 50% off on the purchase of my new one, which works amazing (I installed it for $125 total and I am not a plumber). I think I must have been overcharged by them. Almost makes me laugh how ridiculous this is. I should probably call beacon back and ask if I was ripped off. I think I will...

Pawan A.

05/02/2017 12:00:00 SA

too expensive..Gave me estimate of $800 to investigate the cause of leakage...Mr rooter did the exact same thing for $200. Good thing is both described and did the same steps to identify the issue, but the cost was too high...Both of the companies were fast to response and came in on same day.

Claire P.

02/10/2016 12:00:00 SA

DON'T USE BEACON! Please learn from my mistake! I used Beacon Plumbing for a simple plumbing job. It was to take off a faucet so my countertop could quickly be re-finished and then put back on 15 minutes later and they charged a $75 trip charge, plus $550 to remove the faucet and put it back on for a grand total of almost $700 including tax. In addition, there were other issues with the job so I reached out to their customer service person, Kasen, and he did not respond to either my concerns about the exorbitant price or my customer service issues. Please use other plumbers!!!!

Ilene D.

4/28/2019

Start Freakin, when you call Beacon for plumbing/septic. Our septic broke on a Sunday and we had no choice but to call emergency service. The service was great. They were timely, friendly, and explained their services. We knew the price could be double what we might pay for service. We paid almost 4 times the cost of our local septic service. A job that would have been $600 tops, ended up costing $2,200. They pumped, and found the problem, but were not able to fix it that day. When they found the broken pipe they said they could return the next day and fix it for an additional $3600. I had it fixed by my local septic service the next day for $600. That is 6 times the cost. Fortunately, we were in a position to pay the fees. I feel for those who have to use a payment plan. Beware of price gouging. We will stay in a hotel next time and wait for Monday. It will save us hundreds of dollars.

Allen S.

1/23/2018

Beacon replaced the water heater in our Hair Salon December of 2017. I was out of town so I couldn't just do it myself. Price was close to $8,000 for a Commercial grade heater you can find on-line for less than $2,000. We knew the price was high but we were stuck and Beacon said they could do it next day. On Beacons behalf the plumber showed early the following day and had it installed in short order. Fast forward a year and two weeks and it wasn't working properly. Beacon sent someone out promptly, told us an element was out and they could replace it for $800 as the parts on the water heater only had a year warranty. I thought perhaps they would step up to the plate and replace the element since they charged over $5,000 for six hours of work. Nope, guess they thought if we were stupid enough to pay them crazy money once, we would do it again. I purchased an element on Amazon for $25 and replaced it myself. 45 minutes to drain the tank and 10 minutes to swap the element. If you have the time, shop around. Pretty sure the going rate for Plumbers isn't $750 an hour.

Daniel L.

6/25/2016

I rarely ever write reviews for anything . But , this time is an exception. So I look around online for some help on water heater repairs. Called a couple of different places, called beacon plumbing . Got a quote of $75 to come out and diagnose the problem . I told the operator that I think it is the thermostat that's causing the overheating after doing some online research on the cause of a overheating water heater myself . All signs point to a bad thermostat. He asks me how old is the water heater, I told him a little over a year. ( I know how long it takes for warranty to get things done and that's why I called a plumbing company to get it fixed right away. So I go on to ask the operator ( I think his name was Jeff) if they will have the part if i do decide to have them fix it. The operator said yes. I believed him and so I asked him to send someone out. When the guy shows up ( Jon) , I tell him, I think its the thermostat . I tell him that I bought some generic thermostats that I found at lowes but they don't look like they work as we are walking to the water heater. So as soon as he sees the water heater , he tells me its one of the newer water heaters and hes never seen or dealt with one before. He goes to open up the display where the thermostat is and says he can't do anything for me. Goes to put the cover back on and at that time, I was thinking, its ok thinking I wont get charged for anything since all he did was open a cover and tell me there's nothing he can do. Next thing he goes and tells me , it's going to be $109 for this visit. I'm thinking WTF! He didn't do anything . All he did was tell me he couldn't do anything for me and then to charge me . He also goes to tell me , he can call up the factory to get parts for me on Monday. And if he installs the parts, it would cost another $450 in which that initial 109 would be credited to that install. WTF! A bunch of crooks . They are the worst. I would give them a negative 5 stars if it were possible. I need to see what else I can do to get some money back or at least help other people stay away from beacon plumbing. It will be a hard lesson learned if I can't get my money back.

FOR EVERYONE LOOKING FOR A PLUMBER, STAY AWAY FROM THESE CROOKS !!!!!!!!

Will M.

7/15/2014

Called late on the afternoon of 7/14. Was able to make an appt to have my AC units serviced today 7/15 at 2PM.

They should up pretty close to on time
They quickly assessed the issue
Gave me a breakdown of the charges before working
had replacement part installed and AC unit serviced within about 1 hour
Folks who came out were very nice / professional

They are not cheap, but don't know of anyone in the service industry that is.

I feel the value for what I received was expensive, but reasonable. I do not feel anyone else would have been any cheaper - certainly not as easy to work with or reliable on appt

I recommend!

Diane L.

1/27/2017

Called on a Sunday morning due to an emergent need. They hung up on me because I said I was freakin and needed help. I called again and was put on hold for eternity til I hung up. What do they expect with their obnoxious advertising. It was the obnoxious advertising that made me think of calling them. Ended up calling Southwest Plumbing and they were FABULOUS!!!! Beacon's customer service is awful and they lost a client and future referrals.

John C.

3/29/2017

They work on flat rate rather than time and material. They charge a $75 show-up fee to give you an estimate - which they credit if you authorize the work on the spot, which is fair of course. Their flat rate was $750 to move a small gas line. It took 1 man less than an hour and a few small pieces of 1/2 pipe to do the job. $750 for an hour's work for a pipe-fitter/technician is obscene. Noel said that's what it was and couldn't do anything about it - the price is what it is. I will only hire for actual time and material in the future. The flat rate is unconscionable. The work was okay but 1 star for value.

Tamara J.

10/05/2014 12:00:00 SA

Brian H. helped us so much. He was timely, friendly and fixed all our plumbing issues. He serviced our furnace and gave us some great tips on how to keep our furnace and plumbing working well. He solved our issues with being pushy and only recommended things we really needed. We will definitely use them again!

Sheila F.

03/07/2016 12:00:00 SA

Had a drippy faucet and called Beacon Plumbing when my preferred plumber said they couldn't come out for a week. Beacon Plumbing was available, and that's really the only reason to use Beacon Plumbing - they seem to have ample staff to service same day calls. To their credit, the guys who came to my house were super nice, courteous and efficient. They did a great job. If I were rating Beacon on the service I received I would give them five stars. I can't do that, though because they overcharge A LOT. I mean A LOT. My drippy faucet repair cost almost $1,000. Why? Because they installed what they called an expensive faucet that they charged me $780 for. It was the only one they had on their truck that would fit, they said. But after they left I looked up the faucet online. It is a Wolverine Brass 53411 wall mount faucet. It retails for $199. So, yeah, if you want to pay a huge markup on parts and need service ASAP Beacon Plumbing is for you.

I see Kasen's comment, but I don't have a private message from him.

Jennifer F.

4/28/2016

Had an emergency that flooded my kitchen very quickly. Marcus responded and was at my door in 17 minutes. He worked quickly to shut the water off, found the problem, and repaired and cleaned up quickly. I would definitely use them again.

Travis S.

01/01/2015 12:00:00 SA

Completely unethical, tried to charge us $10,500 to dig up our main sewer line by telling us our old concrete pipes had broken and separated. A second opinion revealed no separation, no obstruction, just a sagging in the line. A waterbag flush every 6 months instead of $10,000. The locations they indicated if I wanted to dig were also completely wrong. They were of no help and bent the truth to get money out of us.

Carlos S.

3/18/2015

Since my first review has been deleted. I have decided to copy and paste it again. Kasen B. has yet to respond to the private message he and I were having, witch concerned me so I decided to review my post and SURPRISE SURPRISE! My review has been filtered out. Hmmm, I wonder why this could be. Possibly because they don't want other potential customers in the area to know how much Beacon Plumbing will charge you to fix a clogged kitchen sink. All potential beacon customers! Please read my review that was deleted.

Your review of Beacon Plumbing & Mechanical

1.0 star rating 2 weeks ago

This company will never again get a call from me. All that was needed to be done was to snake the clogged kitchen sink drain. when they got here and assessed the situation it was said the job would be $308.75 (with a $50 off coupon). This is already a ridiculous price but we needed the sink fixed. They finished the job in about an hour and a half and said they were all done. I was then told that the price did not include the service charge which brought the price up to $420.21 are you kidding me!?!?! If not for the coupon it would have been $470.21 JUST TO CLEAR A CLOGGED KITCHEN SINK DRAIN. Do yourself a favor and never use Beacon Plumbing. The only plus was that the two gentlemen were nice and professional.

Kasen B.
Customer Service
Block & Report Owner
Kasen B.'s comment on your review:

Carlos it's unfortunate hear your experience with Beacon was not a good one. We'd like to hear more about what happened. I've sent you a private message asking for additional information regarding this particular job. Hopefully we'll talk soon!

J W.

12/29/2017

Charged almost $600 for a faucet installation (that we supplied) that took 30 minutes to install, including removing and re-installing the disposer. After the tech left, the disposer started leaking. When we called them again to repair this, they gave us a window of 10am to 6pm when someone could be out. An 8 hour window? Wow. Then, by 4pm, when they hadn't even called, we had to postpone to the next day. And they show up over an hour late for that appointment as well. When they finally came back out, they said the leak was not caused by them. Would not stand by their work, even though our receipt said 1 year warranty. When I asked to speak with a manager, he just repeated what the tech said, so they apparently are going with the incredible coincidence theory that the disposer went bad at precisely the time the tech touched it. Bottom line, ridiculously expensive, not timely, and don't stand behind their work. Bobby Wagner should rethink his association with this company.

Renee T.

9/29/2016

Robert came out on short notice and installed a new water heater, fixed all leaking sinks and fixed the bathroom shower knob. Did an excellent job.

Leslie P.

3/30/2011

Was contacted by Bill the owner 3-29-11, results are pending. Update 4-26-11, Was contacted again by Bill C (owner) he offered up a clear explanation of the reasons for the charges. And we should accept some responsability as we (someone) in our office signed off on the repair, thats 1, and 2 we did not call them to come back to make the repairs. Agreed, but why would i want to call the professionals back to fix a problem we paid good money for, to fix and they created another problem in that process. I am the customer i did not want that hassle. Thank you for the investigation, follow-up and e-mails. we'll call this good, and lessons learned.

Nita B.

9/14/2014

I had a weekend basement flooding emergency and called their 800#. I was quoted that someone would be out within 60 min. Aaron called and let me know he'd arrive by the 30 minute mark. He was fast, professional, courteous, and understood the urgency of the matter. He took care of things right away and offered additional services and explained associated costs. Will definitely use again!

joe p.

02/12/2016 12:00:00 SA

Called to get a simple drain cutter run, standard maintenance. Would not quote over phone but figured ok. They arrived 2 hours late, and were polite and jovial. I would be too as they gauged me $611.00 for one hour worth of work. This is even after $10 credit for a can of food and a $50 discount coupon. Stay away unless you have $$ to waste, I feel completely ripped off.

Jill O.

11/30/2016

I loved the plumber, Noel, who answered the call and came out to give me a bid. He solved a plumbing issue from 6 yrs ago that was installed wrong during the build-out of my business. I didn't like the fact that he had to bid the book price in his binder. The quote was extremely high but he negotiated with me as there were no parts he had to replace and completed the job to perfection. He was smart and knew his plumbing!

Robert M.

3/18/2014

Great timely and professional service! We signed up earlier this year for their preferred customer plan for a nominal fee and already paid off for our emergency kitchen sink leak. They were able to quickly replace faulty/cheap fittings and quality faucet within 24 hrs of my call. No service call fee as we had pre paid for preferred customer preference. Can't say they are the cheapest but I felt I get quality for the money. Brian is our Go To Plumber!

Jonathan H.

9/15/2015

Beacon plumbing has to be the most unprofessional company I have dealt with in a long time. I am a construction superintendent for a large national builder and I was treated with no respect and hung up on twice by the owner and son. They had employees show up to my home at 8:00pm on a work day with no notice and when I denied service I was told I would receive a bill. I am a renter! This is far from impressive for a company that can afford to pay marshawn lynch as a spokesman. Children could run a business better!!!

D B.

11/11/2014 12:00:00 SA

Called Beacon and started Freakin!

Have been dealing with very unusual sewer off-gas smell in our house. Contracted Beacon simply because couldn't connect with any other plumbing company - big mistake. Spent $1600 on first round of suggested solutions and didn't fix the issue.

Then was caught in la-la land with 3 different Beacon reps making suggestions, none of which made any logical sense and was obvious I would be throwing multiple thousands at their various guesses. Last visit was when finally could get someone there while smell was happening. Yes - smells like onions & paint. No idea what it can be. Sometimes is a mystery with older houses. I talked w/ dispatch we discussed and can't figure it out, not a plumbing issue, it's as if it is supernatural. Seriously.

A friend (best Chiropractor in town - visit Olympic-Chiropractic!) who is a handy-man but not a professional plumber/contractor came over and went through investigation of problem with me. After two hours, found that there was a second sewer stack left from old bathroom remodel we didn't know about that wasn't running to the roof.

Complete and utter fail on part of Beacon Plumbing.

Dave H.

8/30/2014

I awoke the saturday of a three-day weekend to find a puddle of water in my basement. Our 24-year-old water heater had given up the ghost and was leaking water. Realizing this was beyond my skill level, I started looking for plumbers.

Beacon was the first one who said they had people available and could be there in an hour. The plumber they sent was extremely courteous, professional, and was able to quickly assess the problem.

While the price was not low, I didn't expect to get cut rate costs on a three-day weekend, especially when the plumber had the water heater and could have the entire situation fixed in three hours.

True to his word, my hot water tank was replaced, the extras to meet code were taken care of (earthquake strapping and the overflow tank) and the old crap carted away in 3 hours 15 minutes.

I guess I could gripe about the costs, but they were up-front, charged me exactly what they said they would charge and really saved my weekend. I do hourly consulting and charge a pretty penny for emergency work and weekend projects, so I have no complaints if anyone else does it.

Check the estimates, if you don't like it, find someone else. They're not cheap, but the work was done quickly and correctly.

Jennifer R.

4/18/2014

Ugh. I wish I had read the reviews before scheduling my appt. We had little black flecks coming out of our two bathtub faucets. Plumber who came kept saying he had never seen that before, yet came back with an over $600 estimate to replace a part inside the faucets. Laughable, because completely replacing the faucets would cost a third as much!

Obviously, we decided not to move forward, because who would?? These guys must make their money on the service charge.

The WORST part though?? The plumber left a bathtub full of water when he left. I have a toddler!! Hugely unsafe. Not cool.

Scott H.

10/30/2014

The kids next door had them come out and jet the sewer line. Cost $1200.00 ! For jetting' appx. 35 feet of line. From the clean out ( 2.5 feet from foundation ) to
( maybe ) the city main sewer line.

Reason for the maybe : 1 week later the same problem happened again. Sewage backing up into the bathroom tub.

So after they call Beacon Again, they send out someone to send a camera down the line....Results that tree in the yard has regrown it's roots into the pipe.
...Yup found your problem, You have a amazing tree in the front yard. It regrew magic roots into that 4 inch pie in less then a week. And totally clogged that line.
Now. Beacon will dig up said sewer line and replace the 1955 concrete pipe with plastic for $8,000.00.
Oh and Beacon did do the Camera for free. Yeah ... okay . Why the flip didn't the first crew do they're job right the first time.

So the kids dug up the line up and yes tree roots were there around the connections. Apon removing said pipe. NO roots were found inside the pipe.

The roots ' where clear down at the city connection. No a camera wasn't used. Stone age tech. was used to verify the clog and where in the pipe.

Now, the clog was Blown out using a water wienie on the of a garden hose.

Cost of water wienie , less then a $10.00 bill.

My point to all of this ? Beacon should have done the job right the first time. And at $1,200.00 to do such a poor job! Only to come back with, $8,000.00 and we'll take care of your problem. Road Apples !!! You didn't do it right the first time and now your soaking the people for unneeded repairs.

Everyone responsible for this behavior should be fired. And IF it's driven by the owner's ? May you reap your due rewards in short order and lose it all.

Caryn S.

1/17/2017

ABSOLUTELY THE WORST!!!! If I could post 0 STARS I would, but unfortunately that wasn't an option. Beacon plumbing takes advantage of women, charges outrageous prices for doing NOTHING (not even attempting to fix your problem) and provides embarrassing customer service. I went with Beacon because they were the only business that I called out of desperation who was able to come out the same day promising they could unclog my line after diagnosing the problem over the phone. They called 30 minutes before the appointment time (as promised) but didn't show up until 3 hours later (after I called them asking where they were). Once here, the technician looked around and determined he would go through the toilet line with camera to locate the clog and then proceed to unclog it. After 10-15 minutes and after addressing unbecoming/unprofessional behaviors (too much to elaborate), he cleaned up and explained he would have to come back tomorrow to complete the job because he needed the HydroJetter. When the bill was presented, the total was $625.82. I almost fell over assuming I would see maybe a $200-300 trip charge and diagnosis fee, however, I was charged $625.82 DIAGNOSIS FEE instead. $400 for Camera Inspection, $110 for Toilet Removal and Reset, $75 Service Charge and the rest Taxes. Estimated charges for the next day to come back and Attempt to unclog the line using Hydrojetter was going to be over $1400!!! Needless to say I did not schedule for Beacon to return. I DID, however, call the manager/supervisor and was hoping to get some sort peace and resolution to keep the customer happy, an attempt at explaining the charges and maybe some sort of attempt at Making Things Right to keep my business. Unfortunately, the manager/supervisor was unwilling to do ANYTHING stating that the charges were legitimate and correct. WOW!!
I WOULD GO WITH ANYONE ELSE IN THE FUTURE... Especially... HEMLEY'S who came out and fixed my problem professionally and below cost of my diagnosis fee from Beacon.

Jana C.

05/11/2011 12:00:00 SA

Running into a few snags. Following up with Beacon to iron them out. Hopefully the wrongs are righted and my experience will be as it was when I first contacted them, 4 star.

Jean P.

5/24/2016

I was replacing a part in my toilet when the water shutoff valve to the toilet failed and started spraying water all around the room. I had to turn off the water to the entire house. It was late afternoon and most plumbers were closed so the 24 hour service was helpful. Beacon Plumbing was able to get Adrian to my house within an hour. I was give a quote, which was higher than I had expected but although he had to make some additional repairs the quoted price was the final charge so I didn't feel completely ripped off. Adrian was professional and resolved the problems.

Ryan W.

10/17/2018

Beacon Plumbing did a great job with my needs for job 187217 on Sunday, September 30th. On the Saturday night before, very late, I noticed a leak in my garage and it was coming from the water heater and also making a loud sound. I called Beacon and spoke to a gentleman name Matt who was very helpful. He walked me through how to turn everything off so that we didn't have to start a job in the middle of the night. He came over the next morning and was very knowledgeable about the situation to replace my water heater, and in addition discovered my water pressure was extremely high which resulted in an extra job for him to build a system to lower the pressure to code. Matt was also very informative, kept me in the loop during the job which took about half a day, explained things, was polite and courteous and most of all hard working. If you are in need of an emergency fix I would recommend Matt and Beacon. My only complaint would be how pricey it was but hey, what can you do since it's a job that had to be done and I'm sure it was probably in line with what others would have charged :-)

Gordon K.

9/18/2015

These guys refused to give me an estimate to repair a stuck handle on a toilet without sending a plumber to look at the unit. I asked for a ballpark estimate to replace the innards in a standard toilet to which I was told, it depends and they would need to send out a plumber, at a cost of $75, to look at my toilet. Thinking the repair would be, at most, a couple hundred dollars I told them to come to my place. The plumber told me it would cost $670 to repair the toilet or $1,200 to install a new one! By now I had already incurred the $75 plumber fee and didn't want it to go to waste. They fixed the toilet then promptly charged my credit card $670 twice! When I called to complain the person taking my call had a cavalier attitude with my concerns that they had just taken another $670 out of my account and I needed that money to pay bills! Eventually they said they would refund the $670 but said it would take a couple of days for the money to appear back in my bank. I am still waiting for that refund!

Alan A.

9/29/2014

They came to fix my toilet, but I could not afford it. But I was able to buy some crack from the plumber from beacon. Cool Dude

Terri T.

12/17/2016

Be prepared to spend double or triple than you expected. Just my luck I had a hot water valve start to leak under my kitchen sink. I called a company and they fixed it for $291. The same thing happened two weeks later under my bathroom sink. I couldn't remember the name of the first company. So I googled a plumber and called Beacon at 10AM. The said they'd be there between 12 and 4pm. I didn't hear anything until 5:20. They got there at 6PM. Very nice people, charged me $730. I figured it wouldn't be $291 because it was same day, but 2 1/2 times the rate I'd paid for the same job. Buyer beware. This was an insanely easy bit of plumbing work. I'm in the wrong business.

Linda F.

12/16/2018

In October Beacon Plumbing of Kent came to do a simple fall service on my furnace which was working fine. Their initial service recommendation cost was $825.65 without tax. Totally caught off base, I objected to the extreme cost. In that process they recommended the replacement of a capacitor which they said would cost $436.30. They eventually reduced the total cost to $531.30 without tax by giving me a senior discount and reducing the price of the capacitor to $200.60. I was left feeling distrustful and ripped off. This week I had a problem with the furnace. Feeling as I do about Beacon, I called a friend and got a recommendation of a company who they felt was honest. This company came, diagnosed my issue and fixed the problem with fair pricing. I told them about my experience with Beacon and asked they test the capacitor Beacon put in as well as the one they had taken out which I had kept. This is a quote on their bill Found faulty inducer motor. Replaced and tested and the furnace is functioning properly at this time. Tested new cap installed by another company and is within MFD range of 10 and so is the old one at 8.6 MFD. He also said he would not have replaced the capacitor for two years and asked to see the Beacon bill. He was outraged at their pricing of the capacitor. His company charges $52.50 for a newly installed capacitor. That seems to be a fair price for the new part and for installation. I also found the capacitor on Amazon for under $8.00 not installed. To say the least, I could not and would not recommend Beacon Plumbing to anyone.

A H.

12/14/2017

If we could give this company zero stars we would. Do not use them. They are a SCAM! They came 4 hours late to give us an estimate and our renter had to take the day off work to stay and wait as he we were not told they would be late. Gave us a quote for $1,800 and told us all our venting would have to be replaced and we had water damage. We had another reputable company come out and there was minimal water damage and they fixed the problem on the a spot for under $400. We have called Beacon multiple times to get our $80 deposit back since they were over 4 hours late and gave a bogus estimate They told us they would have to look into their technicians GPS data and get back to us. Then emailed us back (did not call) to tell us their employee was late but they have to pay their techs and they would not refund the money. We have since called many more times and they will not return our calls. Avoid these scammers! Terrible!

M T.

12/14/2013

Beacon Plumbing was very fast to respond and the service tech arrived on time. He was also courteous and professional. The rest was really disappointing.

In short, Beacon quoted and billed me over $500 for about $20 in parts, and about 20 mins of work. They were good enough to give me the low rate. They also quoted and pushed me to pay over $3,000 for more work that didn't even need to be done.

Sorry, Beacon; but $300 would have been the top end of reasonable. I paid the amount, but I will never call again. Especially after reading other reviews on here.

Andreas T.

12/05/2014 12:00:00 SA

Scheduled plumber for an estimate of a whole-house water filter installation. Needed to take the day off to make the estimated window (12pm-5pm, not a recommendation for their scheduler). Did not receive a notification of delay until I called back at 5:00pm, when I was informed they could not make the appointment. Pointing out that I needed to take time off work myself to make said appt at least got someone out for the estimate.

Scheduled installation of the water system with Beacon, on the theory that I may have caught an off day with the estimate. They agreed to be out first thing in the morning the next day to do it. That morning, I received a call asking to reschedule for the end of the week. I am writing this on the day of the appointment. The plumber was four hours late for the tail end of his window - and why there needed to be a window when I was promised service first thing in the morning is beyond me anyway. As it turned out, he did not have the equipment he needed for the job and needed to make a run to Lowe's (from where I am, 2 hours roundtrip time, traffic permitting). To his credit, Brent seems to know his plumbing - as far as I can tell, Beacon's problems are with the organization, not the technical people. Still, the problems with organization mean that reliable service is not to be found here.

Fran H.

11/22/2016

Good service, good techs, but very very overpriced. If price does not matter to you, then use them as they were efficient. We will not use again due to cost.

Stephanie M.

6/24/2014

Problem was solved FAST! I had called in a different plumber to fix my shower and was quoted a $250 price, but they did NOT have the part needed with them and needed to order it in. 3 weeks later and they still had not come to fix my issue. I called Beacon on a Friday afternoon, they had someone to my house Saturday morning, and they had the part with them and problem was solved within the hour, Beacon ended up being $100 more than the original plumber. But they were prompt, and super friendly and everything was detailed BEFORE work started. Beacon was there when I needed them, and everything was outline prior to work starting, so I was happy to pay for the premium.

Colleen K.

11/19/2015

I work with many plumbing companies on the west coast and east coast and I have never been quoted such an outrageous amount of money for a service. I was informed that basically the charge depending upon the job adds up to about $350 per hour... And when I was surprised by such a fee I was chastised by the plumber because i did not allow him to explain why they bill as they do and add up what my specific plumbing needs required. In fact the fee was even higher for what I needed done but parts were included. I am an experienced professional that deals with electricians and contractors and truthfully I felt that my client was being taken advantage of. I understand the need for insurance and that it is important not to cut corners ... Same day service - that is very nice, experienced plumber - that too is critical and I do feel that this plumber was skilled - but I am not going to pay that amount for plumbing services. I am sure that the Seattle area has many very good plumbers that are fair and reputable to call upon. Someone that I feel wants a solid relationship for plumbing needs
This was not a happy experience. I paid the service call and sent the plumber on his way.The owner of the company did call for my feedback and that was a plus. I told him how I felt... as well as my contacts in the Seattle area.
I have written one other Yelp Review and that was a 5 star.. Beacon, I am sorry that your consultation was such an unfortunate experience.

Noel E.

8/28/2014

On July 18th, my wite called Beacon Plumbing to get a Toilet Valve Leak on our Upstairs Toilet. I was out of town and my wife was in a panic. She authorized the work. The Plumber was courteous and efficient and got the Job done in a 1/2 hour. Beacon Plumbing charged my wife $409.00 to change out a $30.00 Dollar Toilet Valve that only took 1/2 hour to fix. I am very disgusted with this Rip-Off practice so I called Beacon Plumbing. I told them that they took full advantage of my Wife and overcharged and ripped her off big time. I talked to their Customer Service Dept and told them about this situation and they basically blew me off and said the pricing is Fair. Are you kidding me? This comes out to $750.00 per Hour plus parts and they were only their for an 1/2 Hour. The going rate for a Plumber is about $95.00 per hour. I tried to negotiate with them to get the Price down to $300.00, which is totally fair. They would not budge. Because of this I will tell everybody that I know never to use Beacon Plumbing and I am filing a complaint with the Better Business Bureau. Stop Freakin!!! Are you kidding me? They make you freak because of their Ripoff business Tactics.

Noel Estalilla
Gig Harbor, WA
253-235-1504

Anna R.

02/02/2016 12:00:00 SA

I had been experiencing problems with water pressure since I moved into my home almost two years ago and recently experiencing problems with both of my toilets and their ability to flush effectively. I called Beacon plumbing and they came out relatively quickly and the service technicians were very nice and professional and seamed to fix all problems very quickly with just a minimum service fee. However, when I returned home later that day, I noticed the upstairs toilet was making loud noises that it wasn't previously making. So I called Beacon plumbing and explained the situation and they scheduled the same technician to come the following morning. The next morning when I called to see if they were still coming, the man on the phone was extremely rude. He told me that I would need to pay again for the service fee. I informed him that I had paid the service fee less than 24 hours ago. He then told me that the service technicians said that there was nothing wrong with my toilets. I explained to him that the toilet was definitely making a noise that wasn't normal. He then suggested that I call another company. This blew me away because t hey had already taken my money. I should have looked at the reviews prior to scheduling because 2.5 stars would have been a sign that I should have gone with a better company to begin with. I hope this helps you to make a better decision regarding your choice of plumber.

William W.

8/17/2016

11PM and pipe in garage spring a leak. I demoed the pipe and saw it was a bad rubber washer. hardware store closed o I called Beacon. Repairman came. Agreed it was a bad washer. He searched his truck high and low could not come up with a 1 inch washer but was able to offer a $600+ workaround solution, so apparently he had to tools and supplies for that, just now 1 inch washer. after I declined option #2 he told he what to sake for at the hardware store in the morning, but not before charging a $109.00 service charge. I should have followed my gout on this one and called someone else. Complete rip off. Don't buy the hype!

Bill D.

11/07/2015 12:00:00 SA

I just wanted an estimate. Had to deal with a very rude lady. Seems she was more interested in getting off the phone. After telling me $75.00 to get someone out there she just hung up the phone on me while I was asking a question... Wow thanks for nothing. .

Alecia A.

08/07/2016 12:00:00 SA

I was extremely disappointed and uncomfortable when we used Beacon a few months ago. The employee who came to our house only wanted to talk politics, and was an ardent supporter of a particular candidate. He was insistent on knowing who I was planning to vote for, and when it was made clear that I was uncomfortable talking about it, he continued to try and persuade me to vote other ways. He passed gas in front of me and my two children. He gave me an estimate for our plumbing problem at $5,000, but another company was able to do the same job for $350. This was on top of the $450 I had to pay him for coming out to look around. I would never call Beacon again and would suggest the same for everyone else. I would give them zero stars.

Bo Y.

10/25/2015

Very disappointed with Beacon Plumbing! Their charge was unreasonable high. They did a work to clear the kitchen drain clog, and charged $465 for this less than one hour job. I called their customer service, and the answering lady was rude and just said it was a flat charge while refusing to give more details!

Miss Y.

3/22/2009

They charged me over $600 to install two faucets, one in the bathroom and one in the kitchen. The plumbers were nice enough - one was an apprentice so they were here over two hours while he was trained on the job by the senior plumber. That's OK, I guess, but the fixtures are already a little wobbly just a few months later. This is a huge company and competent, I suppose (which is why they've been in business all these years) but too expensive, IMO and not top drawer work.

Kayla M.

5/19/2016

Update on Beacon; I've used Beacon for several years now and at several properties, I only rated 4* instead of 5* because they are not inexpensive. Here are some highlights of my cumulative experiences. Every single time I've called Beacon for service they have been prompt & responsive, most plumbing issues are an emergency so knowing I can call Beacon and they will have someone at my home later that day if not immediately based on the job, is valuable and doesn't come free or cheap. They have ALWAYS gotten the job done to my satisfaction and every single one of their plumbers that I've EVER dealt with including Robert W, Marcus M., a couple of Brents and maybe a couple other guys whose names I forget, have ALWAYS been COURTEOUS, PLEASANT, PROFESSIONAL, COMPETENT, up front about cost and a PLEASURE to have in my home. I trust ALL the Beacon guys and I do not hesitate to recommend them to my friends. Last week I listed and sold my house in a very short period of time and......UGH......had to replace my furnace and h2o heater, Robert & his assistant Bradley came out to do the job on very short notice and they did a fantastic job. I have never had a warranty issue with any work done by Beacon and they've never had to come out to do any revisions or corrections etc after the fact. I am SUPER satisfied with Beacon and ALL Of their wonderful employees. Thanks and GO HAWKS!

Carlton H.

7/23/2016

We had a blocked line between our house and septic tank. Water was backing up into our bath tubs. Called Beacon and they came out within an hour. Diontea and Ryan found the problem, and replaced a cracked pipe. They were friendly, polite, professional and skilled at there jobs. We've used Beacon before and always been happy with their work.

M. L.

7/21/2014

The Good:
Quick response to a water heater leak/replacement on a Saturday.

The Bad:
When the old tank was being pulled off the stand in the garage, it was still connected to our gas line and pulled on it, causing gas to leak (I could smell it upstairs nside the house). The tech did not seem to have the correct tool to address this problem (which he caused). If it hadn't been for the fact that my husband has almost every tool known to man and pulled the right one out of his toolbox, we would have been forced to shut the gas off and who knows what else.

-- Forgot to mention in my original post earlier--
We had the water heater replaced early Saturday afternoon and were then gone from the house until about midnight. Upon opening the garage door on our return, there was a few gallons of water that had leaked out of the BRAND NEW water heater and had gone across the garage floor and out the door. We also found that the water flowing out of the faucets in the house was not hot as it should be.

Husband called Beacon (supposedly a 24-hr emergency company) and received no response. He called again in the morning, got the tech on the line and was set for him to stop by to take a look at it, but the leak/drizzle had stopped overnight and the water was now hot. Hopefully this was just a system hiccup and not a sign of things to come.

The WORST: The bill was $2000!!!

I almost cried. I didn't think they could be serious. I am still in shock today.

That is DOUBLE and MORE THAN DOUBLE what we were quoted by other places that could not do the job until Monday. So for Beacon just being available on a Saturday - apparently business is slow (wonder why)... they stick it to the few customers that DO take a chance and call them?

I guess we know how they are paying for all those Marshawn Lynch ads!

If I had read the reviews here first, I would have steered clear of Beacon completely.

My fault this time.... but I guarantee I will never call them again.

And I am telling everyone I know to avoid them like a plague.

Mike C.

04/09/2016 12:00:00 SA

Use Beacon Plumbing (Kent,Wa.) and you will be Freakin! Here's my story. The night of April 1, 2016, my sewage pump alarm went off (I live on a hill, a holding tank and pump has to push sewage uphill 250 feet to the city sewer.) The next morning I called Beacon and told the dispatcher the alarm went off, and that I needed my tank emptied (so I could at least flush the toilets for a few days) and probably a new pump. She told me that their plumbers could pump it out and that they had new pumps on their truck. Sounded promising, so I agreed. The two plumbers came out, we talked, they had me sign that they would pull the pump and inspect for $413.75 (they later reminded me that the $75 service charge was on top of that amount,) assuring me that the charge would apply to the estimate to fix it. The guys pulled the pumped, inspected it, and yes said I needed a new one and that it would cost $3,740.75 plus tax. The total I paid that day of $535.18 would apply to that amount I was told. They then left with my pump disassembled in my yard, my tank still full so that I could not even flush a toilet in my house.
So I called another guy that had flushed it 4 years previously. He came out, flushed it, and noticed a sink hole appearing (the two Beacon guys had been walking all over this spot and not thought it unusual) in the grass outside the tank and thought that was a problem. I dug up the line and we discovered the pvc line was broken in 2 places and everything that was pumping out was flowing back in the tank through an old septic hole that had never been closed up. He sprayed the hose in the output line and it showed the leak and exactly what was happening. It all made sense, so simple, and I just gave over $500 to two bimbos who couldn't even properly diagnose the problem. This old guy gave me tips on how to close the hole and repair the line, and charged me $340. I was able to repair the broken line and close the hole, then I decided I reassemble the pump and mechanism and reinstall in the tank. Surprisingly the pump started working, it drained drained the holding tank and continues to work a week later.
Misdiagnosis (incompetence), and then entrapping a homeowner by leaving them stranded with a full tank and a disassembled pump system in my yard and handing me a bill to repair for almost $4,000 is so unethical and incompetent. Do not use Beacon, they pay big money to use sports celebrities to endorse them, and you would think they would stand up behind their work, not so, after several email exchanges with Kasen I am done with them.

Suzette Y.

11/26/2013

I manage 14 proprieties for my family and had a leak with the heating system, being it is my sisters property I let her talk to the technician, who was nice, but quoted a price of $1,275.00. She asked him several times how much they charge per hour and he said they charge a flat fee, I can see why, he spent a total of an hour and a half. Total rip off. I am really disappointed and will be contacting the BBB. Beast Mode, I wouldn't do commercials for them, your above this!!

Lisa M.

7/17/2014

Scheduled service on my broken heat pump, (during a heat wave of course). I was scheduled for between 11-1 on a Tuesday. I got a call at 12:30 stating they were running late, but I would get a call from a tech later. Never received a call. I called back at 3:30 and they stated they were too busy and would not be able to complete the service that day. One day of lost revenue for me missing work.
I stated I understand they are busy. Please schedule me on a day you know you can complete the job. I was scheduled again on Thursday for 9-12. At 11:45 I call to see where they were. They told me the techs were behind but it would be very soon. They could not tell me how soon, but not much longer. At 2:00 I call again and pleaded with them to please tell me if they will not be able to make it today. Two people promised they would be there. They said they were sorry , but they were very busy. I said I get that you are busy, but why tell me you will be there if you are too busy to come. They assured me the tech would call me 30 min before he would be able to get there. 4:00 and still no call. 2 full days and I never actually heard from a tech. 2 days of freakin lost revenue because they could not do what they said they were going to do. They completely overbooked their techs, and made promises they could not deliver.

Beacon, the rule is under promise and over deliver, NOT, over promise and under deliver. I just wanted you to be honest with me. Your lack of respect for my time and clear lack of organization will ensure that I will spread the word far and wide to never ever use your company.

I called Brooks Comfort zone at 4:00. I spoke directly with the owner. He asked me about the unit and the problem. Had me text him the model #, and he personally is coming to fix my heat pump today with the parts in hand! And he has already called to say he is on his way!! Already ten times the costumer service of Beacon.

Lisa M

R. C.

04/04/2016 12:00:00 SA

I got home from work and my outside faucet was running. My wife was unable to turn it off nor was I. So I called Beacon. I realize it was 7pm and they came within 30 minutes and were able to fix the problem in about a half hour. The cost? $445. It was $100 just to come out. Usually they deduct that if you have work done. But nope. So their rate is $600 an hour?? They did the job but sorry. The price was outrageous.

K W.

7/15/2016

If you call Beacon, make sure to ask for Bradly!! He was professional, polite and kind. If we need to call again, we will definitely ask for him! You rock Bradly :)

Jim B.

2/14/2016

These guys in Lakewood Tacoma are dishonest, do not use them read my posts there are better options

Karen H.

07/12/2016 12:00:00 SA

Do not even consider hiring this company. The technician that came to our home was incompetent and did not fix our system but still demanded to be paid. He falsified the amount next to my signature saying I was liable for the amount I never agreed to. The company could care less about their customers only about getting paid since they work on commission. They are crooks.....They care more about cheating people than their work performed. We ended up hiring another plumber to fix the problem. I plan on reporting this to the attorney General. Their lack of compassion and honesty is despicable. DO NOT HIRE THEM.

Kris C.

05/05/2016 12:00:00 SA

Jesus and Evan came out to replace our garbage disposal and we are quite happy we called Beacon. They were competent, considerate and answered all of our questions not only regarding the garbage disposal, but also any other plumbing issue we had. They were extremely friendly, and clean. We did call other plumbers, went to the home improvement stores and priced units online. And while some see their prices as high, for what we paid (and not having the ability to do it ourselves) we are satisfied customers!

Karl D.

07/10/2014 12:00:00 SA

Beacon plumbing makes a big deal about getting a plumber over to you within 90 minutes or less. I needed a plumber to urgently take care of an broken underground pipe while I had a back hoe rented for the day. I called a couple of times and the service person assured me the plumbers were on their way. They showed up 3.5 hours after my first call, forcing me to have to rent the back hoe for a second day because of time lost. The guys that showed up had zero customer relation skills, and smacked of the I'm a qualified plumber and you don't know what you're talking about attitude. They wanted to charge $560 for running a snake about 10 feet into a buried concrete pipe. They were then able to bring it down to $350 by calling their boss. It all smelled of let's see how much we can get out these schmucks. Cannot UN-recommend Beacon Plumbing highly enough.

Glen L.

07/08/2018 12:00:00 SA

I would never ever consider using Beacon Plumbing again in the future. I had a situation where my wife accidentally cut through an extension cord. I checked the breaker box myself but all breakers were good, nothing tripped. I then started checking all the GFCI outlets to see if one had popped. I didn't isolate the problem but was certain I would locate the outlet. I was called away briefly and while I was gone my wife called Beacon. They charged $100 just to come out. Within 5 minutes of arriving they found the GFCI behind a box on my garage shelf. They charged me an additional $249 to push the button I could have easily done myself. So Beacons best work was to charge me a total of $383.90 to come out and reset a GFCI outlet that took less than 5 minutes. Nice job guys. That was a huge waste of my hard earned money and when I questioned their fees the employee was rude and disrespectful. A decent company would have said Oh here's the outlet you overlooked...easy peasy then pushed the button and said we're only going to charge you the $100 trip fee this time but noooo.... Beacon wants to take you for everything they can because they don't want your repeat business because they know they haven't earned it.

David S.

8/27/2013

DO NOT HIRE. Beware, they have offices in Kent and Renton, do not hire from either!

I had multiple plumbing problems, but an emergency got me to call around. Beacon was the only one who could send out someone that day. The man who came barely looked at my issues, told me he couldn't fix the emergency, told me he could not give me the piece I needed for the toilet, and then told me I would have to pay over $300 to replace a simple part on a slow leak of my sink! I told him I would not do it and I would just pay the $75 fee. He told me I also had to pay tax. I told him he was lucky to get the $75 since he did NOTHING. I paid him in cash, then he refused to give me a receipt! He then got abusive with me and threatened me. I told him to give me a receipt or I would call the police. He called his office and they told him to give me the receipt and waive the tax. Only after that did he give me a receipt.

Do not hire! Stay away from both Kent and Renton offices. Dangerous, abusive, and overpriced.

Adrienne Q.

11/08/2012 12:00:00 SA

I had two Beacon guys--John and Elliot--here to replace some old galvanized pipes in our sixty-plus-year-old house and they did a fantastic job. They were thorough and fair--no gouging us, no up-sells--and very clean. They waived the estimate fee and stuck to their original price. I'd call them again, for sure.

Waqas Q.

1/31/2013

If you want to Get Ripped Off and Horrible Customer Service, call these guys.

I had Beacon come in on 12/10 to find a leaking pipe in my house. The two plumbers that came, arrived promptly and were courteous. They told me it would cost $400.00 JUST to find the leak. $400.00 JUST to find a leaking pipe is pretty expensive, none the less I agreed (It was an emergency). After making/looking in a few holes in my wall, they told me they could not find the leak and left WITHOUT giving me an invoice... A week later I checked my credit card statement and Beacon had charged me $400.00!! LITERALLY FOR NOTHING.. The other plumber I had come in after them, had found the leak and fixed it for almost 3x LESS!!!

So I called Beacon to see if I could get this issue resolved... that turned out to be a big mistake on my part...
God help you if have a problem with their service, because Customer service will WILL NEVER call you back. I had to call Beacon 7 times, SEVEN TIMES OVER 2 WEEKS!!! , JUST so I could have the privilege of talking to customer service!! I LEFT MY NAME & NUMBER WITH THEM 3 TIMES.. I did not receive a SINGLE CALL..

ON the 7nth attempt I was finally connected to customer service (Steve) and he told me he would look into the matter and call me back.. Well it's been over 3 week since I last called and I have yet to receive a single call from them....

Bottom line is call another plumbing company before you call Beacon, because chances are, they'll be cheaper.. And you won't have to deal with ridiculously bad customer service..

Bob C.

06/10/2009 12:00:00 SA

I needed a plumber and called Beacon Plumbing Heating and Mechanical. Two plumbers showed up in uniform and ready to get to work the same day I called. I didn't call as an emergency, and I appreciate the same day service. They were knowledgeable and dealt with my issue very well. I will call them again when I need more plumbing service. Their office and the plumbers seemed well orgainzed.

Jared B.

1/25/2014

Failed attempts faulty promises and a routine fix with a $13 part that beacon plumbing couldn't seem to handle

There are certain times when a professional is needed to rescue a homeowner from disaster and make life warm and dry again.
This unfortunately was one of those times and beacon plumbing didn't come through. What's more they actually made me lose faith in humanity ever so slightly.

Very late on a Thursday night we had our furnace go out on us. It simply shut down and ceased responding. Thinking it was perhaps a gas company issue we checked the meter, called the company. Everything was in order. No issues. It became clear that the defect was in fact as we had suspected: the furnace, installed in 1959. This is an old house and we had faith that the old furnace that my grandpa had put in when the house was built would be a strong one I inherited the house after my grandparents passed on and figured eventually appliances would need to be replaced or repaired

On Friday morning I had my father who had installed and repaired furnaces 30 years previously in North Dakota and has worked his entire life in the maintenance and repair fields take a look.
He instructed me that it looked to be the thermo-coupler. I trusted his expertise but he suggested we call beacon plumbing and heating to repair it. There help had been provided when a sink was clogged in the bowels of the house a time 6 months previously. Although this bill had been the better part of a house payment to unclog the drain it worked out In the end.

So we called. A Guy and his apprentice showed up. They took a very short look. Plugged in wiring after commenting on how very old and ancient the furnace was. It became clear rather quickly that neither employee had any experience with an older furnace. The suggestion of us needing to replace it was handed down even before they looked at the unit. My dad and I had to tell them to look at the thermo-coupler. They THEN diagnosed and said it was indeed the thermo-coupler. They said it probably couldn't be replaced cuz of its unusually long size, But they would check the truck. Long story short they couldn't use the one they had in their hands which was a standard unit. And a correct size would have to be fabricated. They did ask if we wanted an estimate on a new furnace installation. We begrudgingly agreed to find out. A quote was added to the service call and the two employees promised to check to see if a replacement thermo-coupler could be made and would come back.

After two nights and three days of us calling Beacon plumbing customer service and getting three different stories we gave up and agreed that the 120$ spent on the useless service call would be forfeited. Later that afternoon with almost a week in of no heat during a 25 degree weather week, we took apart the furnace ourselves, took photos of the arrangement of parts and headed to Home Depot with the alleged faulty unit.

We found a $13 replacement part at Home Depot after discussing with a very helpful employee in orange. I wish we had given him the 120 dollars. His expertise was worth it.

After 1.5 hours of free work we reinstalled the $13 Home Depot part and relit the furnace. it has worked wonderfully ever since.

It makes my heart break that the Seattle Seahawks endorse such a clearly inexperienced and inept staff. The sheer volume of money that must be stolen by customers who never get quality intelligent service would most likely hear every home in the northwest for a year. I am saddened by this experience but am glad I know now never to reach out to Beacon plumbing and heating.

If anyone would like to hear this story or more information please send me an email. This is all true and not slanderous in any way whatsoever.

Jared Bennett
[email protected]

Steve C.

10/20/2010

The work Beacon did for me was good quality but I think they charged too much. To be honest, I did not get any competing estimates. My conclusion is based on many years of homeowner experience hiring other plumbers and similar contractors. So here's the story. I had several plumbing issues and had Beacon take a look. The plumber gave me a price of $2400 and showed me a detailed pricing book to show me how he arrived at that price and that he was not just guessing. The price seemed high but it looked like a big job the way he explained it. The plumber was easy to talk to and professional and I liked the suggestions he made. To my surprise he finished in just a few hours, which worked out to several hundred dollars per hour. The materials were inconsequential, mostly plastic pipe. I felt like a fool for not getting another bid first.

Kate D.

04/05/2014 12:00:00 SA

Completely unprofessional, charged me way too much, the guy showed up hours late, and my problem is worse than before. Don't use Beacon. Ever.

J C.

2/13/2014

I would like to thank beacon plumbing for one of the worst customer experience I have had to date, ok so I understand you are busy and things take time. .............. However, when your tech takes six calls in the first thirty minutes that he is on sight then comes in with what sounds to be an inflated price to replace a furnace. Then after the old furnace is out and on the curb leaves to start another job and says he will be back shortly after the new furnace is delivered, which I had to pretty much had to take off the truck for the delivery person because he could not lift it by himself and brought no hand truck, way to plan ahead. After waiting four hours after the furnace is delivered, and seeing no sign of the tech we start making calls first to the tech whom states it will be at least another hour before he gets back to us he can't leave where he is at he has to finish the job he is on, what so you can leave us unfinished but you can't do the same to them how does that work. I call your dispatch get the typical song and dance full of excuses and inconsistencies. Shortly after that, the tech calls us and becomes argumentative over the phone. When he is given the expectation to return and finish the job he started, he calls again after the agreed return time and says it will be five more minutes, well what do you know late again well at least he is consistent with something. After he finally returns to our job he again feels the need to become argumentative and lay out his own ultimatum, due we want him to finish tonight or come back............. What of course finish the job? So congratulations your team has done the impossible and that is making Comcast look like they care about the customer.
Thanks for the first and last customer experience with beacon plumbing,

D O.

5/21/2016

Brent and Evan were extremely courteous and professional. It wasn't inexpensive to get our nasty leaking line fixed but they stayed until past 10 pm to get it completed and did a great job. Highly recommend. They know what they are doing and were a pleasure to have in the house.

Neil C.

03/10/2014 12:00:00 SA

I have had bad experiences with plumbers in the past. So I was unsure to call when the hose to my hot water heater broke. Since I am a huge Seahawks fan, I figured I should 'Stop Freakin and call Beacon'. While Marshawn Lynch didn't show up, Brent C. did. Brent was excellent! He crawled into a tiny cubby in the basement of my condo to fix the situation.

1. Customer Service on the phone was great. They gave me a tight window on their arrival which was followed up with phone call directly from the plumber who said he was on his way.

2. Brent gave me quick and reasonable estimate. These guys need to make a living as well, I read previous comments saying there charges were too high. Having done a remodel before and having used a handful of plumbers, I thought the charge was reasonable.

3. Above and beyond anything else, the company and plumber did not try to cross sell me anything, upcharge me, or use scare tactics to pad their bill. Honesty and Integrity are worth a higher fee in my opinion.

Bottom line is that I would use these guys again. In particular, I would request Brent. And I would recommend these guys to others.

G M.

9/22/2013

Thomas was SUPER nice and spoke to us like people. We felt he was working for us and had our best interest in mind.

Neuromom C.

08/01/2016 12:00:00 SA

Brom and Mick just fixed our water heater. They were efficient and courteous and answered all of my questions about how such a system works. I learned a lot about where all the important water related valves are in our townhouse and how to maintain the water heater to keep it going longer (must drain the bottom layer of water every year to remove the sediment that builds up over time). The costs were more than what I expected but it was offset by having the problem fixed right away. We had a 50 gallon 40K BTU tank, three connecting brass tubings, a pressure release container, and a brass valve replaced for a little over $2000 which included tax and labor. They gave us a 5% senior discount (65+). The same unit in Home Depot cost less. However, I called this morning at 10am and they came at 1pm as they promised and the unit was installed by 3pm. They had brought a unit in their truck. The alternative would have been to order one through HomeDepot, wait 2 weeks for the unit to come in, and then contract someone to install it. Since we are only here a few days to help our parents, this convenience was worth it to me and I was happy to have someone knowledgeable and professional take care of the problem right away. I would only downgrade one grade on the price but the service itself was superb.
***Edited from original post. Home Depot charges about $400-$600 per installation of their water heaters. The charge from Beacon including the installation would be a couple hundred dollars more but not as much of a difference than from my original post. In all, I think that the convenience and expertise makes up for a slightly higher cost.

C H.

7/31/2014

The two stars are only because they turned up as promised and did the job competently. Then the problems started. It was a substantial job, but my house insurance company agreed to cover some of the cost if Beacon would fax them a copy of the bill breaking down the cost into labor and materials. Not exactly rocket science, right?
Beacon agreed, saying this would be done in the next couple of days. More than two weeks later, I am still waiting, despite numerous phone calls to check why it hasn't been done, and obviously my insurance claim has ground to a halt, too. It appears that once Beacon has your check, they totally lose interest in customer satisfaction, or maybe they just don't want their bills scrutinized too closely by insurance companies.
I am unlikely to use them again, which is their loss, since I have an old house which will need work in the future.

Inna B.

9/18/2013

do NOT use Beacon, total pricing scam, they have charged me 500+ tax for 1 hour of labor and couple of cheap plastic parts. Customer service is good, but prices are HUGE...

Keli D.

05/07/2014 12:00:00 SA

I am really surprised at all the negative reviews. I assume it is mostly because of the price..............but for us it was the cheapest quote we got and much less then we were expecting.

We had three initial tough leaks, during the work they found another and didn't charge us for it. They were prompt and quick and the work they did is top notch.

Ask for Marcus and his buddy Andrew........best guys they have in our opinion. Nice guys in general and so willing to work with us and just the best customer service hands down!

If we ever need plumbing assistance again we have Marcus on speed dial :)

Jim T.

02/05/2013 12:00:00 SA

We had a HORRIBLE experience with Beacon, & I can't say enough bad about them. Their minor repair was obscenely overpriced, and then the transaction went steeply downhill from there. When our realtor, Tracy K. (who was amazingly great!), went to bat for us & got Beacon to promise a partial refund, Beacon instead basically stonewalled us for 4 months with numerous, repeated, broken promises of check's in the mail--through 2 different checks.

When Tracy recently described this in a review, Bill C. of Beacon responded with an apologize insult of making it sound like we just didn't understand what had been explained to us. Pathetic.

Dealing with Beacon was one of the very worst consumer transactions of my entire life (and I'm a senior now). You just can't believe what they say, and their customer service is, so to speak, in the toilet.

Jim T.

Yossarian H.

3/18/2013

I had Beacon come out to fix my heater. They charged a lot, but were prompt and fixed it. Well a week later the heater didn't work again and I called up and they got someone out the same day. It turns out that there was something else wrong with the heater that wasn't covered or fixed the first time, but they still didn't charge me, even though it took about 90 minutes of their time. They were great for my heating issues.

Kevin K.

2/13/2014

This company is big time RIP OFF. My furnace went out and I had them come over to repair it. After spending about 40 min, the repair guy says ignitor needs to be placed. He charged me $440 for the part and total came to $550+. After he left, I googled same part he used and found out that it only costs $18-$24. I will never use this company ever again.

After reading business owner's replies for all bad reviews, I realize I did not get the receipt because I was in a hurry to leave my house for a wake for my uncle.

If you truly want my repair info then it was done on 2/8/2014 at 5pm by Jon. I believe I was only one from Mill Creek who had furnace repaired. Also, I can show you my AMEX statement for the charged amount.

My response to comment by the business owner below:
- It was not snowing when Jon got to my house and was not snowing when he left around 5:30pm.
- It was not an emergency job. I called 5pm on Friday night and there was a schedule open for early afternoon next day.
- The invoice will clearly says part for the ignitor is $440 but it also has option for more expensive part which was quoted for $600+.
- Yes I accepted the cost before repair was made because I knew nothing about furnace repairs and I trusted your guy and your company.

Bottom line: Your company takes advantages of people you suppose to help. You might say people who give these negative reviews are anonymous and false. One or few negative reviews might be questionable. But If you see this many people who says same things about over charging and being treated unfairly then you would be a fool not to see a trend.

I will be telling everyone about my experience with your company whenever I have chance.

Paul S.

12/22/2014

As others have correctly noted, Beacon is very overpriced. And you ALWAYS have to pay $85 to get the price, no matter how simple it would be to quote over the phone - which they refuse to do for obvious reasons. They were courteous and reasonably timely, but the price they quoted for replacing a sump pump was exorbitant - almost $1,300 before tax. The unit itself doesn't cost much more than $150. I'd like to know what percentage of their overall revenue is from $85/5 minute price quoting visits versus for actually performing work. Pretty good gig - can't blame someone for cashing in. My guess is they are only hired in emergency situations where the customer has to pay no matter what the price. I, for one, will not make that mistake again. Lol, after the gentlemen left, I decided to start bailing the disgusting water out of the sump well. After 5 jugs of water, the pump started working. Call it an $85 lesson in self-reliance.

Fred C.

10/30/2017

Beware of this company's outrageous charges for very simple calls. This Fall we asked them to come to our house and find out why our hydronic heating system was not working. I set up a ladder so the technician could easily access the air handler in the attic. He quickly found the switch, which he reached from the ladder, had accidently been turned off. He turned it on, came down immediately and told my wife all was well. He gave my wife a bill for $300, claiming he had analyzed and corrected the system. He wasn't here long enough to do any kind of an analysis, and clearly it wasn't necessary. He simply turned on the switch! She was unsure how to deal with this and paid the bill. The office contended that if he didn't have to do anything, the charge would've been a $75 service call. But because he touched the switch, they would stand by their $300 charge. Clearly, this is not a trustworthy firm despite their aggressive media advertising! BTW hearing that we'd likely do a review, it appears they've shut down submittal of reviews on their website.

Mike M.

1/14/2016

Great knowledge and customer service - and they did fix the clog problem and checked a bunch of other things for me in the house. Cost was about $400.

Amy E.

12/20/2013

This is the second time that we have used Beacon, and the service is consistently excellent. Tony responded today and was the epitome of professional. He was prompt, sweet to our overly friendly dog, and fixed our furnace quickly for a fair price. We will only use Tony!

Jesse P.

01/02/2016 12:00:00 SA

Walt and Evan were great. They got my furnace up and running quickly. Polite,friendly, and knowledgeable.

Azea P.

03/03/2014 12:00:00 SA

Brian did a great job, was personable and helpful. Got furnace looked at and bath tub drain unclogged. Work was done well and quickly. I probably would give more stars if it hadn't cost so much to get done.

A.Piko

Dani K.

2/22/2018

had great experiences in the past,.Not today. needed ONE shut off valve under my sink replaced. 75.00 house call. estimate was 372.00 plus tax. no way! took my husband(when he got home) a 8.99 part and less than 10 minutes to do the job. I see why you want the 75.00 up front, how many people pay that 75. and not have you do the over priced work. According to Kasen in the office, the estimate was high because I am paying for MORE than parts and labor. HUH?? Spent almost 4K with them last fall. no customer loyalty here folks. shop local businesses, half the price quote.

S H.

02/12/2013 12:00:00 SA

This is the worst experience I've ever had.

With any vendor, any service, ever. Beacon came out and quoted around $900 to fix my disposal and a couple other little tweaks. I was really surprised it was so high (other plumbers were at ~$160/hour) but it was my first experience with a plumber. He knew I had an international flight that day, and new tenants moving in the next day, and he took full advantage.

The plumber told me the quote was by the job, not hourly, and that he'd try to get as much done as he could before my flight left in 2 hours.

20 minutes later my tenant called...he was gone. He'd indicated to me it was a big job, and it absolutely wasn't. I spoke to another plumber since and he said it was a $150 job, plus the new disposal.

On top of that - the plumber told me he couldn't replace the knob in my shower because it didn't have the brand name, so he couldn't identify what type to replace it with. What? He said he needed to go into the wall, redo the piping to fit a new handle, maybe have water shut off to my whole condo building...and that it would be at least $1,200 more. That sounded suspicious so I held off. My tenant went to Home Depot, found a $10 replacement and screwed it on. Shady!

I felt taken advantage of - the guy had led me to believe this was some huge job, which is why I'd agreed to the high price. So I called customer service. The 'boss' told me it was my problem, I'd agreed to the price, so deal with it. He didn't care at all that his plumber had mislead me, and tried to trick me into even more money.

So - I've never done a review on Yelp, but I think their business practices are so repugnant I went to the trouble to create an account. Businesses that don't respect clientele, and just try to get as much money as they can short term, deserve to be exposed.

Cheryl B.

2/16/2018

This is my first yelp review ever, but given the horrible experience I had I felt it should be shared. I was quoted $75 for the trip fee, and told they would diagnose the problem and then provide the bid before charging me for work (trip would be refunded if they performed work). Upon arrival they said they needed to pump the tank for $725 before they could provide the bid. I provided my credit card info for the pumping and waited for the diagnosis and bid. They quoted me 10K for work that I knew should cost less than 1K, so I told them NO THANKS! My credit card was run for $1730, WITHOUT MY CONSENT! I am disputing the charges, but will probably end up in small claims court. They are deceptive in their business practices, recommend work that does not need to be done (my alarm was fully functional and yet they tried to replace it), and outrageously expensive. The sleu of lies and decept from their tech Al was beyond anything I have ever seen, and the customer care team was a joke. This company should not be allowed to do business.

Xx X.

2/15/2016

Nope! Had an emergency and called Beacon. Said they would be at house within the hour - NOPE! Took over 4 hours of waiting in a cold car for them - they had us hooked and waiting and promised they'd be right there. Many phone calls asking when they would arrive -- completely strung-along. Beacon finally arrived at site, spent a short time unclogging pipe - pipe was clogged again next day. Had another plumber come a few days later and they charged less and REALLY cleaned out the pipe and took pictures. Contacted Beacon to make them aware of the poor workmanship. Time to give up and declare this loss of $400+ dollars! Be aware! - yelp is an excellent tool for consumers!

Cathy C.

02/09/2014 12:00:00 SA

I am very happy with Beacon Plumbing and Mechanical. Hot water was running brown water throughout the whole house, suspected the hot water tank as cold water was clear and the tank was 15 years old. Stopped freakin' and called Beacon at 4:30PM on a Wed and they set up a service representative to come out next morning at 9AM.

Service rep Paul called ahead next morning and was at my door just before 9. Nice guy, super knowledgeable and very careful and self sufficient. With over 36 steps to the roof deck where the tank resides he managed it all! Great job, waived the $75 service fee and gave me a 50% discount on the expansion tank that also needed to be replaced.

Cost? Well sure I could have bought a gas hot water tank a bit cheaper on my own, but heck why put myself and my friends (would need help getting it up all those stairs!) through all that time and stress. That and I am no plumber, gas lines and water lines? I could do it...sure with some help, but not without a lot of hand wringing! These guys are professionals, it's warrantied and got it done quickly and done right. Worth every penny. Thanks Paul, thanks Beacon!

Kathryn C.

02/04/2014 12:00:00 SA

A couple of guys from Beacon came out to help me get a handle on a sewer job that was badly botched by another company. I was confused and didn't know what my options were and they came right out and helped me get oriented. They explained what was happening and what I should ask for and expect and they gave me the information and confidence to get the job back on track. I am very grateful for the generosity and expertise. Thank you!

Ryan E.

1/28/2016

We had a brand new faucet installed less than 2 years ago at a pretty steep price. I made this decision because I was told that a lifetime warranty was attached. We invested in a faucet rather than Super Bowl 48 tickets. Not exactly my original plan, but I figured it would be one less thing to worry about and we gave the go ahead. Yesterday, we discovered the faucet was leaking badly and called Beacon to come out an fix it. The initial service call did not go well and we were given a ridiculous quote to fix the faucet. I was furious, but my wife called Beacon again and this time the owner (Bill) picked up the phone! Within a few hours, he sent Brent to our home who replaced several parts at no charge. An hour later we realized the faucet was still leaking and called Beacon again. Brent came back first thing this morning and replaced the entire faucet at no charge. If I had read the fine print, I would have realized that the lifetime guarantee was for only one small piece of the faucet and the rest was only guaranteed for a year. Technically, we were out of the warranty period, but Bill gave the go ahead to fix the problem and Brent arrived at 6pm last night and 9am this morning to resolve the issue. The five stars are directly correlated to the integrity of the owner and the expertise and commitment to the customer that Brent exemplified.

NC L.

1/25/2016

BEWARE! DO NOT USE THIS SERVICE!!!!! They do NOT get the job done. They sent Pinkys Plumbing out to fix a broken pipe, who Pre-charged $3000 (promising a fixed pipe, camera inspection, and repairs) dug a hole, decided they could do NOTHING literally left big hole, with water coming out no repairs whatsoever after only being there for 2 hours, and then said too bad they were charging the entire fee...after arguing they had done nothing to which both technicians agreed (that they truly had done nothing), they spoke with their boss who said they still had to charge over $1700 including tax!!!! We had NO service and they came from BEACON do not call BEACON do not use they are totally worthless!!!! You would be better off calling any other service than them! TURN THEM AWAY Beacon should be ashamed!

Lorin W.

1/24/2016

I am updating this review to give a full account of my interactions with this company. They did come out on a Sunday when I had a problem with my sewer line, however they did not fix my problem and still charged me $1250. When they investigated my problem, they told me I did not have a clean out and would need to have one installed, which would cost an additional $2400. It turns out I did actually have a clean out and did not need one installed to fix my issue, which another company did for me. They also took other questionable actions. I have been trying to get a refund of my money and to date have not been able to. I do not recommend this company and strongly suggest not using them. There are better and more honest companies that will still come out on a Sunday. Please do not make the same mistake I did!!!

Lucas H.

1/22/2014

We had a minor emergency where we needed to turn the water main off. It was almost 5 pm on a Saturday so I was skeptical I could get someone on the phone. The owner of the company answered promptly and walked me through their process and cost structure. He said he could get someone out to our house (Bellevue) in a couple hours and said not to worry he'd get us fixed tonight.

A couple hours later I got a call from Jon Wheatley saying he would be there in just a little while. A nice touch I thought since it was starting to get into late evening.

Jon showed up not to long after the call, and walked me through the fix and gave an estimate in writing before starting the job. Which seemed quite reasonable considering the emergency Saturday night call. He had everything fixed up in about 1.5 hours which included work outside in the dark and cleaned up the mess. Jon even did a quick inspection of our furnace and water heater which was a nice touch.

Long story short...Stop Freakin, Call Beacon!!

Go Hawks!

Ellen B.

1/22/2014

Here are the pros and cons, in my opinion, of my experience with Beacon Plumbing around November 2013.

Pros:
1. They show up as they promise.
2. The people that they sent out are very courteous. Special mention to Brent C.. Our encounter with him was a pleasant one.
3. They pretty much fix the problem, even if meant the 2nd time.

Cons:
1. The charge of the repair, in my opinion, was costly.
2. They will charge a $75 dollars service fee regardless whether they fix the problem or not.

I would have only given the company a rating of 2 or 3 stars if not after discussion, the service technician agreed to waive the service fee on the 2nd repair as the problem was related to the first repair, for which we were charged more than a $1000 repair bill. The new problem came within a day of the repair and was of no fault of ours but their own - not sealing the pipe properly). I gave them 4 stars as the service technicians are professionals and pleasant to deal with, and more importantly, they listen. I would probably still use them in the future.

John C.

04/12/2016 12:00:00 SA

Had a water pipe leak early in the morning. Called several plumbers, but Beacon was the only one that could get someone here fast. Mike and Evan showed up on time. Mike was very professional, knowledgeable and definitely works well with customers. The initial work looked easy, just add a fitting to the two broken ends, but he saw it was leaking from another fitting further down below. I saw it and he took the time to replace it by removing a bunch of extra hose and fittings that were not necessary. Nice guys, good work. It's old, crappy piping, so hoping it will hold for now, but at least it's working.

Veeru N.

10/21/2015

Sewer was clogged because of tree roots. Beacon guys did a good job of cutting them out with a blade that passed down in the drain. Called them around noon and they showed up at 3 and were finished quick. I have used them before. Bit on the expensive side but do good work and are reliable.

Lara R.

01/06/2018 12:00:00 SA

Terrible experience. Sewer leak in our basement late one night, couldn't run the water/ flush toilet/ anything. They come out after making us commit to after hour fee of $100 just to get them to our door. When they arrived, they say we have to commit to $846 before they start to snake the pipe. When they found and only broke up some roots within 20-30 min, our problem was solved. Right after we signed, our neighbor ran over to warn us what a terrible experience she had had, and wondered if we already committed to something. Wish she arrived sooner! Why can't Beacon charge based on what they find and what they end up doing with time spent rather than have you commit to an extensive amount when you are most vulnerable and dependent on them? After spending $1000 for less than an hours worth of work, I felt taken completely advantage of. What a horrible way to run your business. I felt more upset by how much they charged us rather than having a flooding problem. I called for a manager to discuss this. They never called me back after several messages. When I finally got a hold of one he denied charging over double what the national average charges. Truly, go with another plumber company. Don't support these guys.

Beverly P.

3/13/2012

I am housesitting for a client in Lake Forest Park. Last night I called for a service technician to take care of the furnace blowing cold air. This morning the technician called to say he was running a few minutes late but would be here within the hour. A very courteous and professional Brian Hoskins arrived and showed his knowledge and expertise with the furnace. Warm air is blowing thru the house and everyone is smiling. Thank you Brian and Beacon for your great service.

Omar N.

12/28/2015

After reading the reviews on Yelp no wonder why these people have two and a half rating star system simply ridiculous can't believe how much bad reviews are out for this company never do business with these people again I promise you and they totally dismiss me asking for my $80 back the technician came out did nothing terrible done with this company Beacon plumbing is the worst company I've ever dealt with in my life individual came out and after the technician talked extensively about nothing said he would give me a bid for the job 20 minutes later that was a week and a half ago I have still not heard anything back from until today I called several times receptionist was very callus and cold all she would say he's busy I'll call you back no empathy no professionalism I finally talked to the customer care individual after days he finally called me back and said he apologize I talk to the technician all I could say that they were busy they charge me $82 to come out there and did nothing for me this is the worst company I've ever dealt with in my life I never would do any business with them again did not even deserve a star that I gave them

Jennifer G.

3/15/2016

We had a leak just outside our front door, under the porch. Marcus came out and assessed our problem, gave us a great deal on repairs, and returned the next day to fix it. While fixing that leak, he noticed another problem with the same pipes they were already working on. He advised us that we needed to get it fixed A.S.A.P. We will definitely call Marcus at Beacon Plumbing to come out and fix the new problem!

Brian P.

3/13/2014

I was verbally threatened with assault from an employee (Walter) of Beacon Plumbing!

Living on First Hill in a building does pose some challenges for contractors and parking, but this is nothing new and something they have to factor when working in urban areas. Walter decided to illegally park behind garages with posted no parking signs, when I asked him to move and to see the posted signs he got confrontational. Several times he verbally threatened to punch me, when I said if you do it's assault and you will go to jail. His response was that doesn't matter I've already been to jail!

When I contacted Beacon Plumbing, the receptionist was rude and sided with their employee, basically saying that they can park where ever they want and who was I parking enforcement. When I asked to speak to the owner, she said he was not in. When I asked for his name, she refused to give it to me! I'm an Interior Designer and I will tell everyone I know this story and how poor Beacon Plumbing's customer relations are!

kim j.

9/26/2013

VERY PRICEY!

My plumber was experienced and very personable, but I have to admit that I about cried ( I think I did) when I was quoted the price to install a new water line between the wall and toilet.

Linda S.

12/16/2013

This is the worst company ever. Not only are there prices over the top, (they charged me 587.00 for replacing a broken PVC pipe that broke under my kitchen sink) they left and my dishwasher didn't work...no water would go to the washer. They pull out the 3-ring binder to give you quote after quote on what you must have done.
They didn't cover their shoes when they entered my house...after they entered once, they reentered without any announcement. I am a single woman, I appreciate a knock upon entry. Now I am fighting to get them to re- hook the water to the dishwasher with no charge. Freakin? NEVER CALL BEACON!!

Sharon H.

7/16/2017

Our main valve stripped after we replaced a whole house filter on July 4. I said we were on a well system, and they sent out a Tech. He was very nice and professional, but said he couldn't relieve the pressure in the systems so he could cut out the valve, and solder in a new one. The quote for that was $479, and we were charged $100 for the services call. I called our local well company the next day, apparently there is a tire type valve on the top of the bladder, and he simply loosened the inbound connection to relieve the rest of the pressure (pump off of course). He also removed and replace the valve with a pipe wrench, no cutting/soldering! Charge: $120 labor, $28 for the ball valve. I asked Beacon for the service call money to be refunded, being that they did not send someone knowledgeable and capable of fixing it. They said no, just because they do things differently. Not happy with that!

Lauren S.

12/13/2015

Will never recommend or use beacon plumbing again. They are a complete rip off. Charged me $1000 to unclog my sewer. Scotts plumbing did the same thing for $250. DON'T CALL BEACON PLUMBING. THEY ARE A RIP OFF.

J K.

12/11/2013 12:00:00 SA

HORRIBLE! HORRIBLE! HORRIBLE! USE ANYONE BUT BEACON!

We had a leaking water heater (75 gallon, gas). They quoted $1900 for replacement. I had originally said I would go with them but wanted to check prices elsewhere as I was surprised by the cost (note that this is installation only). Well, we were being ripped off and I used another plumber as prices ranged from $750 to $1,000. Beacon charged my credit card and is currently not refunding the charges on my credit card when no work has been done (my wife has called numerous times). As of now, we are using the credit card company to dispute the charges and have notified Beacon who is still giving my wife the run around. My next step is to report them to the Washington State Attorney General's Office.

DO NOT USE!!!

John S.

12/11/2015 12:00:00 SA

Beacon Plumbing was just here (same day appointment) to diagnose why my electric furnace quit working in the middle of the night and then repair it. They were very personable and knew what to look for, it ended up needing new filters so they only charged me their minimum service charge ($75). If I have plumbing or heater problems in the future I would call them again.

Erik V.

12/07/2013 12:00:00 SA

Price gouging!!!

On the coldest night of the year, our furnace stopped working. We could smell natural gas for a few moments here and there... So we decided to call the gas company. They showed up promptly and told us the igniter had gone out. Unfortunately, the technician was out of igniters. We had to shut off the furnace. We called the gas company back to schedule the maintenance, but they were completely booked until the day after. The following morning, we got up early, freezing, and started calling every company in the area. They were all extremely busy!

The first company to respond was Beacon plumbing, more than 8 hours later. The house service charge was $75. We already had a diagnosis from the gas company and an estimate, $150. We had tried numerous times to call Beacon Plumbing to get their typical cost of an igniter replacement, but they never responded prior to the technician's arrival. Once the technician arrived and verified the igniter was bad, we were quoted $349 to replace and install the igniter (a $32.99 part on Amazon.com). Due to another expected night of low temperatures and lack of technicians available, we reluctantly proceeded with the bid. The installation literally took 5 minutes. The total was $464 (including tax and service charge). The one nice thing I can say about this company is that the technician was a nice guy!

Jerry M.

12/05/2015 12:00:00 SA

Would not provide a ball park estimate over the phone to repair a leaking water supply line and replace a pressure reducing valve. Required job site review to provide an estimate with a fee to come to the house. They showed up promptly and provided the estimate, seemed high so I asked what it would cost just to repair the leaking supply line since the pressure reducing valve was the big ticket item. All of a sudden repairing the leak doubled. I paid the fee and said I will find another plumber. I did and had the leak repaired and new pressure reducing valve installed for less than Beacon quoted for just fixing the leak.

Nadine F.

6/23/2015

Find a different company if you don't want to overpay for the service received!!!! I had to pay $164 for one minute of service for a nut to be tightened. Took him longer to fill out the paperwork! I don't mind paying the $75 for the service charge but another $75 to turn a nut 1/4 of an inch is insulting and expensive. The person I spoke with at Beacon said that it could have been waived since the service took less than one minute and it was up to the tech that came out. I thought it was going to be waived by management because that was the impression I got from the phone call I made to the company and also when they called to see how satisfied I was with the work. This company lives up to all the criticism of a company that will take advantage of a customer to make a buck. I should have read the other reviews before calling them!!! Much better companies out there. My suggestion would be to have a name and number of a plumber on hand in case an emergency comes up and not do things out of desperation!!!!
Update: I was able to get half my money back thanks to the kind assistance of Kasen Burris, their customer support person.

Katie M.

11/19/2015

Mike V is great. Very helpful in his explanations and thorough in his work. Very careful to ensure that no messes are made. Always takes off his shoes inside.

Rheanna B.

02/08/2016 12:00:00 SA

We had a tub that wouldn't drain- ongoing problem. On Sunday night we called and they said they could come out the next morning. They called when they said they would and arrived as predicted. I've been calling contractors, painters, and electricians recently, and trying to get a phone call back is like pulling teeth. So if you are looking for fast and reliable service then Beacon Plumbing is great option. The technician, Diontea, was great-complete professional. He did a great job trouble shooting and manged to get into small spaces and work really hard. The only reason I am giving 4 stars is because of the price. Our line was snaked and we had some new pipe installed and it was over $1300. I do believe that's too pricey, but I needed my shower fixed -TODAY, and I think that's the price for immediate resolution. Overall, I am happy with the service and Diontea is great.

Sarah R.

11/20/2016

I think one star is generous. I don't write a lot of reviews but we had such a negative experience with this company with questionable business practices and high prices that we simply had to share our story in hopes people will not use them. This is our situation. We called Beacon Plumbing due to flood in our basement caused by ground water in our side sewer. Beacon came out and told us that for $1500 they can hydro jet our lines and the problem should be solved. We have since found out that other companies charge $500 for this service. They attempted to hydrojet our main line which was their first problem-they misdiagnosed the issue as the problem was with the side sewer line not the main line (the side sewer was not connected to the main line so the condition of the main line was irrelevant). Then they got their camera stuck (no other company that came out after Beacon had this problem) and said they could not complete the job. They left the line full of roots. They then said it was still $1500 despite the fact that they did not fix the problem nor complete the work they promised since they made the service call. They said it was our problem they could not do the work since the line was in such bad condition and left. They never bothered to check the side sewer-claimed that they did but drain cover on it was stuck and had to be drilled off by the next plumber. We were offered no discounts towards fixing the line. The basement flooded again within 24 hours. We called another company. They said that while the main line was not in great condition, the problem was with the side sewer. They put their camera down, hydrojetted the line and fix the issue without problems. So in summary these are the main problems with Beacon Plumbing 1) they charged $1500 for something another company charged $500 2) They were unable to correctly determine what was wrong 3) Their plumbers were so inexperienced they had problems operating the camera 4) They failed to complete the work that we were promised and they did a poor job at what they did do 5)Their overall customer service is terrible-I question whether they really are attempting to actually fix the problems or just try to get money out of people. We did tried to work with the company but they were unwilling to give us any money back or work with us in any manner. To quote them (I have seen this line a lot now) We need to agree to disagree-so many complaints that they have a boiler plate response. They actually have a guy named Kasen whose entire job is to responding to complaints and frankly, in my opinion, try to wear the customer down. If the company was really good at plumbing, why do they even need Kasen? Please do not use this company, they are overpriced and simply not trustworthy. If you are questioning my review, please check the other yelp reviews and look at the better business bureau site which is full of complaints-I wish we had seen all of them. There is definitely a pattern of negative service experiences. Too many to be just a one time deal.

sherry s.

02/04/2014 12:00:00 SA

I needed two small hoses under bathroom sink replaced or tightened as there was a drip.. the service guy told me all these things he was going to have to do, go under the house, replace all the pipes, etc... and he had me initial everything, to give him permission to do that. prior to doing job...MY MISTKE!!!
so I did.. (he knew I was a wreck as my mother had just passed away). first of all, he didn't go under the house, didn't replace any pipes, refused to put in my brand new Home Depot faucet in bathroom sink. so my brother and I had to do it. He didn't have to move the vanity.. he put on narrower hose under sink and now hardly any water
comes out.. and he was here less than 50 minutes and charged me 650 dollars..

Katie L.

3/18/2011

So terrible. I echo every other negative post on here. They charged me a ridiculous amount for a very easy fix. When the thing they just fixed broke a couple of days after they fixed it, I stopped payment on my check. Then I had the pleasure of dealing with their collections department where the woman ignored me telling her three times that I stopped payment on the check and accused me of fraud, being a deadbeat, etc.

We finally agreed on a compromise but I still feel very ripped off.

Sid W.

1/24/2011

So Now Mr. Bill C. goes to all negative reviews, and in many cases questions their authenticity! So now they call me a liar! I emailed Mr. Bill C. with the information- once you view it sir you can come and apologize... and refund my money!!! Oh yeah, thanks for doing this 18 months after the fact... glad I fixed it with my thumb and fore finger... waiting for my refund and apology Bill.

Suzannah R.

4/14/2011

I called to have a leaky shower cartridge fixed and agreed to pay the $75 charge just to have a plumber come out. The plumber (David A.) identified the problem and pried off the old cartridge. The notable thing was that he was prying it so hard with the screw driver that I told him to be careful because I thought he might break the handle. Dave was nice enough, and told me where to go to get a new cartridge, but it was too expensive to pay him ($400-$500) to do the work. I bought a new cartridge and installed it easily myself (4 screws). I would have been satisfied that the $80 was worth it to get the information on how to fix it.

However, my complaint is that I realized after replacing the cartridge that the wall of my shower stall was cracked by David when he was prying the shower handle off. I now have cracked marble of the shower stall that has to be fixed.

I assumed Beacon would stand by their work, but they have been very nasty and unprofessional. They have a full time lawyer to intimidate people who have complaints. They refuse to accept responsibility for the damage they caused, and now I have to go to small claims court to try to get them to pay to repair my shower.

Christie Y.

05/07/2012 12:00:00 SA

I received a terribly INCORRECT diagnosis and almost got stuck paying $750 for repairs that were NOT NEEDED.

I called Beacon to have someone take a look at our disposal that stopped working. Within 30 minutes I received a call from a tech, Brandon, that was on the way. Brandon spent about 15 minutes evaluating the issue and then hands me an estimate for nearly $750. He said the disposal was totally fried and needed to be replaced along with having the drain snaked. My landlord was not happy with the estimate and when I asked Brandon to break out how much the cost was for the actual part (disposal), he said he was unable to provide me with the exact figure.

I then asked him to write up another estimate for the installation of a new disposal if we were to purchase one ourselves. He came back with an estimate for over $350. When I asked him to go ahead and complete the work for snaking the drain, he then said the price for that would jump from $143 to something like $240 if it isn't completed at the same time as the disposal work. I told him I would discuss with our landlord and get back to him and then he charged me $82 for the service call.

I then called FOREST RIDGE PLUMBING 425.821.0101 to get a second estimate. Within a couple hours, they were at my house and within 10 minutes of arriving, had the disposal up and running again. Apparently there was just an obstruction in the disposal that caused it to lock up - IT WAS NOT FRIED.

I am terribly disappointed that we were provided such an inaccurate diagnosis. I truly feel they were intentionally trying to scam us.

Cara Z.

11/19/2012

Several years ago the expansion tank on our gas water heater failed. Believing that my trusted plumber surely would be retired, and not sure that I still had his number (he does not advertise), I phoned Beacon instead. They informed me of a minimum trip charge (between $50 and $100). Of course I agreed to this because there was water on the basement floor, you know.

The plumber arrived promptly and quoted around $500 to replace the expansion tank. That seemed a more appropriate charge for a whole new water heater, not an expansion tank. The plumber informed me that Beacon's charges are all set in advance and not negotiable, so I paid the trip charge for him to do nothing and go away. Then I dug up the phone number for our old reliable plumber, who came out soon enough and replaced the expansion tank for a much more reasonable price (around $200). His advice? Stop freakin' and call Jim!

Why am I sharing this experience now, years later? Today I am looking for someone to fix my furnace. Seeing Beacon brought it all back. Like another reviewer, I have the same reflexive middle-finger response when I hear the name. Maybe they're fine if you don't have reliable, reasonable alternatives. When my good plumber eventually does retire, I guess I'll start freakin' - but I don't know whom I will call!

Carrie S.

12/28/2016

This is the ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!! We had a leaky kitchen faucet. Beacon charged $705 to install a new one, which is completely insane and overpriced. Within a week of installation, the newly installed faucet leaks constantly. I called and scheduled a time for them to come fix it since it is under warranty. My husband took the day off work (appointment was for the 8 am-12 pm window) and they never showed up, even after we called them and saying they were on their way. Finally, they returned our call at 6:30 pm and asked if they could still come. I said yes and they just never showed. THIS HAS HAPPENED 3 MORE TIMES!!! They just NEVER SHOW for scheduled appointments. Finally, hey sent someone out on a Saturday and he arrived 3 hours late. Spent 5 minutes fixing the faucet and about an hour after he left the faucet started leaking again! So here it is, 7:30 at night and we were no-showed again. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE OVERCHARGED AND HUGELY INCONVENIENCED!!!

Darryl S.

7/19/2015

We called this business as we had an emergency at our house. They took full advantage of our situation and over charged us for their work. They came on a Saturday morning.
The parts they used were a couple of pvc couplers and a shut off valve. They made a couple of cuts and removed a leaky shut off valve. They were at our house for no more that 45 minutes and charged us $848. The access to the problem leak was easy with no obstructions as I had cleared the area for them. The plumber was able to sit and do his work. The glue on the pvc was sloppily applied as well and is running down the pvc.
The $75.00 charge just to come to the house was in addition to the $700 parts and labor charge. The plumber gave us $50 off the original quote of $750 after I asked for a break.Tax was $77.00 and change. I know we didn't have to accept the quote but we were over a barrel.
We don't mind paying a fair price but we were gouged and they knew we had no choice as our water was shutoff because of the small leak.
I don't think this is what Marshawn Lynch had in mind when he decided to sign up to do their ads. We urge you to consider another business before asking this company to help you.

Lori A.

01/10/2018 12:00:00 SA

We called Beacon to come fix a leak underneath our sink. When they arrived it was also suggested that we replace our faucet since we did have a slow drip. My husband asked the plumber on the phone if he had the same faucet and we were told yes they did. (My husband and I were both at work but my 22 year old daughter was at home to welcome the plumber and and over see the work being done.) She had no clue the plumber would put in such an expensive faucet. He never told her the cost. We were miss led by the faucet replacement. Instead of putting in the same faucet we originally had and were led to believe was what we were getting, the plumber installed a 600.00 faucet!!!!!!!!!!!! Wow! Take advantage of an opportunity of trust! We called Customer Service manager Kasen Burris and he was rude, condescending and unsympathetic. We are so disappointed. Bobby Wagner... Think about getting a new sponsor!

Woohee K.

10/19/2015

I had a recent service from Beacon plumbing to investigate the water loss issue I had on my investment property. They not only failed diagnosing a root cause of the issue but also recommended a job that was not related to the water loss and I ended up paying for the job that was totally not needed. I contacted them for a refund but they refused it. I will never consider them for any plumbing job.

TravelBug L.

10/15/2010

They will show up on time and that's pretty much all they're good for. They're better sales people than they're plumbers. If you're looking to pay x2 for the service and perhaps more if they'll succeed in selling up some other job related to the initial problem. There're too many independent good honest plumbers out there to be wasting your valuable time and money on Beacon.
No wonder they have D+ rating on Better Business Bureau and according to BBB they've also filed chapter 11. I wish i had known that before i called them.

This is taken from BBB website:

Based on BBB files, Beacon Plumbing & Mechanical Inc has a BBB Rating of D+ on a scale from A+ to F.
Reasons for this rating include:

* 99 complaints filed against business
* Length of time business has taken to resolve complaint(s).

Bankruptcy
On April 3, 2009, the company filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case number 09-13232. This permits the company to continue to operate with court supervision while developing a plan of reorganization. The case number should be entered on the form.

bbb.org/western-washingt…

Doreen R.

10/28/2012

To start off with, I did not receive a written estimate before the work was done. I was given a vague verbal estimate before he cut into the celing of the garage. I was told that the seal on the drain pipe to my shower was leaking. The pipe was ok, just needed to be resealed, but he said that the pvc pipe was not to code so he was replacing it even though I did not agree with this. he only had to cut out a small square piece of white board from the garage celing to do the work. It is price gouging to charge $1,161 for an hours worth of work! When you see Beacon, just run!!! Will be filing a complaint with the Attorney General.
$1161.29 for one hour of work? Really?
When you call BEACON, START FREAKIN Wish I could post photos of the massive drain and trap that was replaced. Oh, and the three OOPS wrong hole in my garage ceiling!
Replace Shower drain: $642.32
Access Sheetrock ceiling: $368.22
Time on job: 1.5 hrs
Price of parts: $30.00
Labor: $754.00 per hour
Beacon.. Priceless

M F.

12/24/2012

I purchased a faucet from Beacon in August 2011. To my surprise it was a faulty faucet and it broke in November 2011. To make matters worse - the same faucet broke yet again today (the day before Christmas). When I called to speak with someone for assistance, I was greeted with negativity, hostility and unprofessional behavior from their Service Manager Kiana. I have never been spoken to in such a foul manner and I found her demeanor and smart remarks to be degrading and unfortunate, as she is the face of their business.

You would think this group would want to work with me considering they've now installed 2 faulty faucets in my home. What I was looking for was a committed business willing to work with me to rectify the situation. Instead I was greeted by an unprofessional service manager who was unwilling to hear any of my points and when I was trying to make a point she deflected and went as far as to say I was yelling.

I would STEER CLEAR of this group. Friendly professional behavior is free yet none of it was shown today.

Merry Christmas to me and my family and our broken faucet!

Marie D. B.

03/12/2013 12:00:00 SA

We are in the process of evicting a tenant in our rental house. Tenant is retaliating by suddenly having issues with plumbing, heating, and the circuit breaker box. We called several plumbing companies for an estimate for a Sunday call as Tenant insisted this was the only time he was available. Most that we talked to had a $200 to $300 fee to show up for weekend work, but Beacon was $100. They dispatched Gary to come take a look. He called when he was a half-hour out, so we could meet him at the house. Gary was polite, listened to Tenant's description, even put boot covers on to go in the house. After assessing water and with description of problem, he told us how to install a new filter cartridge in the bathtub faucet. One bother solved, on to the electrician! Thanks, Gary, great job!

Jim U.

6/13/2013

We had a fix-it-yourself go bad when we were trying to replace a sillcock (outside water faucet). The old pipe busted and was dripping water into the interior of our home. This was on a Saturday at 4pm. We called Beacon and they sent Gary to our house within an hour. He was able to easily and efficiently replace the broken pipe. The price felt more than fair and the service was excellent. We will call and request Gary for ALL future plumbing issues. Thanks Beacon!!

Shahul H.

7/23/2013

I called Beacon Plumbing last week to fix the leak from bath tub upstairs. They charged 1300 + $ to fix this. I spent 200 $ + to fix dry wall.

A week later....

More leak from the same spot. I called them again. They opened the same dry wall..

I am going to ask them to cover the dry wall repair cost. If they don't cover it, I will be pissed off.....More to come...

All depends on how they respond in fixing the problem and covering my expenses

Different plumber came in yesterday. He said the new leak came from spilled water outside the tub while taking shower. I didn't know how much water came down. After my wife came in, I realized few buckets of water poured from top. There is no way in the world, we can have few buckets of water pouring through ceieling out of few drops of spilled water outside the tub. It is again a wrong diagnosis to my point of view.

I called Beacon and I told them about it. I am not going to touch it for few days as I got other things to do. I will call them when I am ready to test this again.

howard h.

10/07/2013 12:00:00 SA

Though it happened on 09/26/13, I still cannot understand why this company charged me $3832.50 for replacing a maybe repairable furnace which costs at most $1150 for a new one?

After my careful study and investigation, the total cost for the unit, the labor and the materials and supplies is $1380. If adding the reasonable profit, say 50% to the maximum, the total billing amount would be $2070. However, this company charged me $3832.50, skyrocketing high and 130% for the profit. I'll never never use this company again, and I'll be freakin if I see this company again!

Peter C.

10/03/2015 12:00:00 SA

Called up Beacon to get our furnace inspected. I was told I couldn't get a quote on the work until they took a look at the furnace. There was also a $75 service fee for coming out, but that would be waived if we did the work. When I answered the door when the arrived, they already had a quote for me, which included the $75 service fee. I told them that the office said it would be waived if I did the work. He said he would redo the invoice, and I told him I had a coupon. He said he could either waive the fee, or take the coupon, not both. This is pretty shady business practice to me. What is the point of sending me a $50 coupon if there is no reason for me to use it. Why tell me you can't quote the work until they are here, but they can make an invoice before they even see the furnace. I will not be using Beacon again.

Elliot K.

10/02/2015 12:00:00 SA

Only did a partial repair and when second plumber came he said the first plumber should have fixed the entire problem. Never-the-less they charged me an additional $150 and then when contacted only would offer a discount on my next service and not a refund. Hopefully I will not need a plumber again but would not depend on this firm and would recommend you look elsewhere.

Ashley L.

07/07/2015 12:00:00 SA

Jeff Real McCoy and apprentice Israel were great! It always is a bummer to have to spend money on house repairs, but they made it as painless as possible... They were on time (called 20 minutes ahead), efficient, clean, professional, and recommended several options to us when our garage disposal went out. They replaced it right then and there (no need to get parts, schedule another appointment, or otherwise delay the fix, etc.). They were in and out in less than 2 hours-- including explaining tips that would help extend the life of the disposal. Above and beyond!

Linda S.

11/11/2014 12:00:00 SA

We have used this business in the past and have been very displeased with their services. I felt they were very expensive and not very experienced. I wish they had spent as much money on training their people as they do on the ads.

TC C.

11/28/2015

Terrible service. No show on Monday (they called and rescheduled for Friday). Friday came and they called 2 hours after window. I moved on to another company. Avoid this company until they figure out how to extend service

T T.

09/05/2017 12:00:00 SA

We own a small apartment complex in Issaquah and have used many different plumbing companies over the years with mixed results. Recently, we contacted Beacon due to water leaking from an upstairs bath into the unit below. This problem we thought had been corrected by another company a few months earlier. From the moment I contacted them I was put at ease and treated with respect. The plumbers Robert and his assistant Chris arrived promptly and quickly assessed the situation and came up with a reasonable cost effective solution. The pricing comes directly out of their price book so it is very straight forward. They fixed the problem quickly and cleaned up. These gentlemen are true professionals and on top of that very nice. A few weeks after we used them another situation arose in a different building due to old pipes that had been leaking into the crawl space. I called Beacon at about 5pm actually got the owner and explained the problem and told him about our great experience with plumber Robert and his assistant Chris. He was able to get Robert on the phone so I could talk with him directly. Robert and his team came out early the next morning and took care of everything. It was a big job with replacement of pipes and other upgrades that were needed because of age. Again, pricing was fair and reasonable. Robert is a joy to work with. As things come up in the future Beacon is now my plumber I will call.

K B.

04/05/2015 12:00:00 SA

You will be freaking,if you call beacon!
My wife called them to have them come out and clear a tub drain in a rental house we have in Tacoma. The dispatch person told her it's a $75 charge for them to come out,but also made it seem that it would not be charged if we had them do the work. So the tech guy shows up,takes a quick look and calls my wife saying he's not sure what it could be,but it could involve having to go under the house and take pipes apart and it would cost $350, he also said the kitchen drain was clogged also and that would be $225, my wife said ok,what choice did she have! The tech calls her 40 minutes later saying he's done,didn't have to go under the house at all,he used a snake and cleared both drains,my wife asks him what the bill is then.....ready for this,less than an hr s time the guy was there....$775 if you can believe that. I had my wife call the bank to contest the CC charge,I'm not going to pay this bill if anyone from beacon plumbing is reading this,my wife will be calling on Monday,if she doesn't get this resolved I'll be calling Monday afternoon,she won't let me call 1st,she's very independent since I'm gone 6-7 months a year. If it's not resolved Monday,I'll see you in small claims court,sue me.
The only reason there's a star is you can't post if you don't put anything in there.

So my wife talked to Steve at beacon plumbing about the bill,he tried to explain that she should be happy they got it done so fast,not to worry about it being $775 for a 40 minute job. He then said it looks like there was a simple little math mistake,the tech guy added up his estimate and then added $75 then when he brought that total over he added anther $75 service fee. Ha ha a little math error. He said he would talk to the owners because I said I'd be willing to pay $300 but no more. So when my wife talked to Steve the 2nd time he said that they also noticed the tech looked at the wrong prices for this job and it should only be $601 plus tax. They can go pound sand,I'll see them in court. If anyone is interested I'm going to get in contact with a group of lawyers that do nothing but class actions lawsuits,there would be no cost to anyone if they take this case on,I really think this company has been over charging customers and making these small little math errors intentionally. If I see any interest I will pursue a class action.

Melissa B.

11/21/2015

Knowing full well I have 4 Large dogs, your techs left my gate open when they departed today. There is splintered wood all over my bathroom floor, and just a general mess they didn't clean up. Add this to the no show, no call to my original appointment from 10-1, and then your customer service being rude to me when I called at 1:30 to find out what was happening, and this is a service I won't use again. I understand that Things Happen, that's what your customer service told me, but there had to be a point where your tech realized he would not be making my appointment, when he should have called to tell me that.

Jael T.

6/20/2015

Called them up and had them come over the next day. They were on time and very courteous. Fixed up the flange at the base of the toilet very quickly and professionally. Definitely more expensive than I had anticipated but good work by Josh and Don, nonetheless.

Emily B.

1/16/2012

I have used Beacon Plumbing twice. The first time was to install a water hose from my new refrigerator to my sink (on opposite walls had to run water line through crawlspace under the kitchen) which had very old odd sized pipes. I felt the job was done in a timely manner and cost about $700. I was unsure how reasonable this price was because I am a first time home owner and hadn't called a plumber before. I was overall satisfied with my first experience with Beacon, so decided to call them again when I was trying to replace a broken spout on my shower.

I had bought a new spout, shower head, and faucet set from Home Depot as I was planning on just doing this work myself. However the spout was old and I could not get it off, then I realized I could not simply put in a new faucet without some major pipe work. In came Gary from Beacon who was very KNOWLEDGEABLE and HONEST. He explained to me all of my options, and didn't make me feel like an idiot. I ultimately choose a cheaper option that most plumbers probably would not have even offered me as it was about $500 cheaper than the other options.

I know this may not be ideal for Beacon because I didn't spend as much money as he probably could have convinced me to spend, but Beacon now has a loyal customer who will always ask for Gary whenever possible.

Just to be clear I would rate Gary 5 stars for the service he preformed, but as I am rating Beacon as a whole. I am only giving 4 stars because I am not convinced that all of their technicians are the same quality as Gary.

Matthew R.

2/19/2012

Unfortunately Beacon has found a niche as a Johnny on the Spot. They typically show up to your home within the hour after calling. The problem is that there's typically an emergency, and in an emergency situation, it's hard for customers to seek a second opinion, like being on the operating table and asking for a different doctor... Anyway...

I had a sewer back up. I was originally quoted $900 for a clean-out install and snaking. That quickly crept up to $3000 before I knew it. I got a lot of If I'm wrong, I'll do it for free stuff... Well, when we dug up the sewer pipe and it wasn't collapsed as was the bet, there was no capitulation on Beacon's part. They were going to charge me for that work regardless, even though I had dug up the pipe myself to save a little money.

They did a spot repair after we cut open the pipe to put a jetter in, which finally cleared the backup. Was told that this was a temporary fix and would probably only last the weekend if a new run of sewer pipe run wasn't installed pronto, at the expense of $7500. I was informed that the drainage slope had probably shifted, and this backup was the result. Well, that sewer pipe has been there for 60 years. Barring a sudden recent earthquake, I wasn't buying the imminent doom scenario. The sewer pipe, while old, wasn't cracked or collapsing.

Trying to get them quickly off the dime, I had them do the spot fix. I managed to get them down from the astronomical $4100 to the off-handed quote of $3000. which I held them to after much grumbling. It wasn't an enjoyable experience. But my drain is currently clear, at least.

I'm planning on getting another plumbing company out soon to evaluate my line. You have to be on your guard with Beacon, which makes doing business with them unpleasant. If it's not an emergency, my recommendation is to shop around.

Eleanor S.

01/09/2013 12:00:00 SA

We had an emergency situation- charged 500 dollars for one hour work. It was to hook up a refridgerator icemaker line that was leaking, We had to shut off the water and had a visitor styaing with us hence the urgency part. They would not quote an up front price.
They charged 100 dollars for the evening hour, but then jacked the price up for a simple repair. How do you spell g o u g ed?
If you're freakin, do not call Beacon.

Kay A.

5/22/2013

Two minutes, $275. I don't blame Beacon, though, nor do I blame our plumber, Pete, who was gracious and reasonably apologetic about the price. It's flat rate, and I was told ahead of time. $75 to show up, $177 for a clogged toilet that doesn't require removal of the toilet, plus tax ($277 if it did require removal and replacement of the toilet). I'm sure any other plumber would have charged just as much -- call it an idiot fee, the idiot being me.

When he was able to fix it that fast, Pete offered to clean the toilet as well to make me feel better.

I have no idea how much plumbers should cost. Puget Sound Plumbing charged us $800 just to replace the cassette in our shower (one hour of work, plus one hour they spent going to a store and buying the part). On the other hand, a dirt-cheap handyman (Rick the Handyman) took all day FOR THREE DAYS to install a garbage disposal and a tap, and he put the tap on sideways! But he only charged us something like $20 on top of the parts cost. So maybe you get what you pay for.

Jeff A.

08/01/2013 12:00:00 SA

You better start FREAKING!!!!!!!!!!!!!!!!!!!!!!! if you called Beacon. Buyer beware. They just over charge and have poor customer service. I needed a small job completed because my current plumber had to leave town. We called Beacon and explained the situation, they get to the job and did not even bother to call me to get approval to do the work and I was the General Contractor doing the bathroom Renovations. They did the work without my approval and had the client pay. They don't listen or follow directions. What a RIP OFF!!!!!!!!!!!!!!!!!!!!!!!. Remember you will be FREAKING OUT if you call Beacon.

Christa P.

10/27/2015

We had a horrible experience with Beacon Plumbing and would not recommend them to anybody. We recently found some mold had begun to grow underneath our kitchen sink and figured we had a leak on our hands. We had cut a small section of drywall ourselves to see if we could see where the leak was and sure enough found it in the pipe right behind the sink.
We called Beacon to come out to take a look and give us an estimate. The professional they sent opened the cabinets under the sink and said yep, you definitely got a leak and said he would cut all the drywall out and replace the pipe. He was only there a few minutes so I told him there was a also a crawl space in the house that was big in case he wanted to get a more thorough idea of what was going on but he didn't feel that was necessary and wrote us an estimate for almost $1000, along with $75 for the time he spent to come out. Needless to say we ended up calling another local company to come out for second estimate.
Thank GOD we did.
The second plumber did a wonderful and accurate evaluation and actually got into our crawl space and found not only another leak under our bathroom which we were unaware of, but that the mold we had seen under the sink was growing everywhere and was a way bigger problem than we thought. He recommended that we absolutely NOT cut open any drywall as it would disturb the mold spores and expose our family to some pretty awful stuff which would be hazardous to our health. Something that Beacon was willing to do .
When I contacted Beacon Plumbing regarding my concerns about their estimate they said that there were no notes on the technicians invoice regarding mold so it must not have been visible (It was clearly all over the wall underneath our sink). Because of Beacon Plumbings improper and unprofessional technician and estimate of the situation in our home, we almost risked exposing our family to a horrible mess and I will not recommend them to anybody. Don't call Beacon.

Sarah S.

4/21/2015

Man they were great! Called Thurs afternoon about a leaky water heater and Friday they came and replaced it. Took about 4 hours total and of course we weren't prepared to replace it. Man they are expensive! But Brent was awesome! So friendly and professional and gave my husband some tips. He also showed him how to adjust the temp which was great cause I love to boil in the shower. No I didn't want to spend over 1k on a water heater when we are moving in 2 mos but that's better than a flooded house! I would totally use these guys again!

Susan M.

07/10/2015 12:00:00 SA

If you need a plumber fast, don't call these guys. First time they called to say they were going to be later than their 5 hour window, second time they didn't even show up or call at all.

James E.

07/09/2015 12:00:00 SA

One star for showing up! Their slogan IS wrong. It actually is CALL BEACON, START FREAKING: how much will they charge me this time? They diagnosed that the high switch was not working in the plenum. This switch can be purchased elsewhere for less than $40. and they put it in is about an hour. They charge me around $750 to do this! I asked for a senior discount and to pay with a VISA card, both of which are advertised on their web site. They denied giving us either. It emailed the owner about this fiasco, but he never followed up.

Morgan P.

9/26/2015

If you're considering Beacon, reconsider. I'm in the midst of a nightmare experience attempting to have them refund me $2000 for a job they didn't do. They said we needed to have our galvanized replaced with copper and quoted me $4000 for the job. We got under the house ourselves before they started the work and noticed that there was already copper. The plumber, Gene, simply forgot to check the pipes himself before recommending we have them replaced (a huge mistake!). Unfortunately, I had already put down a 50% down-payment on the job (which Gene promised would be refunded). For the past month, we've called Beacon Plumbing endlessly, emailed and left numerous messages trying to get our promised refund back. Unfortunately they've been completely unresponsive. We feel manipulated by them and consider their tactics quite predatory. I can't recommend their service and certainly won't be calling on them again. I'm afraid we'll have to take them to small claims court to get our money back.

Drew P.

07/02/2015 12:00:00 SA

Took off work/scheduled access to building that needed an inspection, they were not there in the window and completely unhelpful when they called to say they wouldn't be there when promised.

Sara T.

6/15/2017

If I could give them 0 stars, that would still be too many. To call this company a rip off is an understatement. Our water heater went out and in a panic, we thought to call Beacon- A company that services our area, according to their website. We also wanted to use a bigger company, in hopes that we could get the problem addressed right away. I called at 8:30am and was told someone would be there between 11 and 2. At 4:30, I received a call from Ned saying he would be there in an hour. Very short with no apology. Given that I had waited all day, I didn't tell him no. He came for 10 minutes and $75 later I was told we needed parts and he would call the next day. Ned did call the next morning and quoted me $761 plus tax just for the labor. He also told me that was for all the drive time to come out to our house, which per their website, serviced our area. I decided at that point, the price was a little steep so I should check around. I was told by 2 other companies what they were charging was insane. I called Ned back and asked what exactly he was needing to fix, as that price was high compared to others. He mumbled an answer and when I told him I was unimpressed with the price and the service, starting with the day before and the timeframe he should have been there, he told me to take that up with the office- I did take it up with the office and spoke to Kasen. I was told by the operator that Kasen is in charge and to tell him everything. Upon speaking to Kasen, it was pretty obvious that I was dealing with the most unprofessional group of scammers, that call themselves a plumbing company. He yawned in my ear and told me he would check things out and call me back. He chose to email me back instead and tell me he couldn't give me exact parts that were needed to complete the job because that eliminated the need for Ned. Well- I had already had someone else come out and complete the job, saving me $350 dollars from their quote, so Ned's services weren't needed anyway. STEER CLEAR OF THIS COMPANY!! They are by far the most unprofessional, shady company I have ever dealt with and will tell anyone that ever needs a plumber to NEVER think to use this company, let alone actually call them.

Greg P.

01/09/2017 12:00:00 SA

I was advised two nights ago by our renters that the outside hose bib pipe may have a leak from the latest cold spell. I was unable to go out and check it so I called around and was able to get ahold of Beacon Plumbing. They did get a person out within 2 hours. I was told that it would cost $100 for the call out to the residence. He found the leak, it was a leaking hose bib faucet ( about $15 for a real good one at your local hardware store). He replaced the faucet. Then I was told it would be $430 dollars. I was blown away as this is a quick fix. When I checked the charge the next day it was actually $530. They tacked on top of the absurd bill the service fee. I called them up and told them of the mistake and they told me they do not wave the service fee when you have the work done. They have to be the only company that does this. ABSOLUTE RIP OFF COMPANY!! DO NOT USE THEM! There are plenty of other 24 companies out there that are not this crooked. Now I know how they pay for the SeaHAWKS to advertise for them. DO NOT USE THIS COMPANY!!!!!!!!

Lisa C.

5/26/2015

I've never reviewed anything before, but Beacon was bad enough to inspire me to write. I arranged for Beacon to give us a quote on installing a washer and dryer. The call was confusing and hectic. They put me on hold a few times and accidentally hung up on me. When it was finally scheduled, the plumbers were supposed to arrive between 9 and 11am. They showed up at 11:40am. The plumbers who came were really nice. But, after giving me a quote--of $1000 more than the quote we received from a company a few days earlier--they charged me $82.13 for the process! Since when do you have to pay $80 for a company to give you a quote?! My husband and I each called the office to complain about the fee and both people we talked to could not care less. They were extremely rude and would not even consider returning the fee. We were clearly not the first call of this type they had received. The guy I spoke with kept repeating the same line, We won't send a truck out unless you agree to the fee, so you must have agreed to the fee. Aside from being illogical, this statement simply isn't true. I never agreed to the fee. I would not have agreed to the fee.

Carolyn K.

5/22/2015

NEVER use these guys...They are twice as expensive and can't even solve a common problem (grease plug down a sink).
We called for a blocked sink on a Saturday. They did not fix it and charged me almost $400. They said we needed camera work and water jetting b/c the problem was in the main line (at greater than 40 feet down the line). They also wanted to dig up my yard. I paid over $300 for another company to check the main line out and it was totally clear. I then hired Reel Rooter for $200 and they found a grease plug about 17 feet down the line and cleared it in 30 minutes... something the Beacon should have found at the get go. I asked Beacon for a $200 refund which they refused. Apparently with grease you need to go back and forth a bit. Reel Rooter recommended that 1-2x/ year put a septic tank enzyme treatment (totally safe for pipes and stocked by Lowes, Home Depot,...) down the sink (with hot water to activate it) at night (so the enzymes can sit undisturbed breaking down the grease) to prevent this problem.

John C.

08/11/2017 12:00:00 SA

One of the worst customer experiences I have had and Kasen in Customer Service did not make the situation any better. I had to have a wax ring replaced on Monday evening. On Tuesday morning, it appeared to me that when re-seated, the toilet had not been properly caulked. I called Beacon, they asked if I wanted to have someone come take a lookm I said yes. Unlike the first call there was no mention of the $75 trip charge. (Had there been, I would have most likely opted to have a buddy come take a look and see if I was missing the caulking.) When they showed up on Friday, the did indeed verify the caulking had been done. The technician today asked to see the receipt from Monday. It did not specifically state the toilet had been recaulked. He said when he writes the up, he includes that. When I called Beacon to dispute the charge, Kasen was kind enough to say that because they came out and they had caulked the toilet properly, the $75 trip charge would apply. Why? Because of the new information as they were under the impression it had not been done. The $75 is not the issue. The issue is I was not told there may be a charge if indeed in turned out the work had been done. If there is a potential for a charge, the customer should be told ahead of time. That's my gripe with how Beacon handled this. As Kasen said, after all we had to use our truck and our gas to get there. Chaulk Beacon up as another company I will never been able to recommend or use again. Lesson learned: Ask every company that is coming to your house, for any reason, will there be a charge?

Concerned S.

4/15/2009

Check out these news stories if you're interested in Beacon Plumbing.

king5.com/topstories/sto…

komonews.com/news/proble…

seattletimes.nwsource.co…

nwcn.com/localnews/consu…

king5.com/localnews/inve…

nwcn.com/statenews/washi…

Christopher K.

10/27/2011

Anyone reading this review, you'd do well to avoid this company. Take the time to read the reviews here and other sites like City Search and elsewhere. This is a common practice, the negative reviews are primarily about shady pricing and evasive answers when pressed for explanation about charges.

--

You are missing the point Bill.

NO ESTIMATE WAS PROVIDED - NONE.

Zero.

Nothing.

Your plumber broke your own rules.

Actual time on task was closer to 35 minutes. I should not have to pay for your people to sit in their truck smoking cigarettes while 'writing up the bad news'

When I said I could do it myself for less than $400 that means BOTH the hot and cold water + the faucet. The ENTIRE assembly. Your numbers are for only the cold water - see the difference here? Labor for a replacement... 15 minutes, tops.

Based on the readings from here and other reviews posted at other sites, and NOW personal experience, your company bills at whatever rate your plumbers decide the customer can pay. Nice house = lots of $$$ because 'that is what the book says'.

You are right I posted this before talking to you - I am furious at the audacity of you and your company to not make this right.

I noticed that King 5 has done a story about your company in the past, I'm sure they will be interested in hearing about this and maybe doing another one.

KIRO radio is playing your adds... I am sure they will rethink that when they start digging around in these reviews.

Your company took advantage of the situation. Your plumber should have said I am going to try and slow down the water, it is going to cost you $ per whatever amount of time and NOT presented it as though doing a favor after telling me he could not fix it.

Why don't you do the right thing and refund $135.73. You keep $200.00 which is more than reasonable for the work that was done.

Jennifer S.

9/21/2012

Beacon seems to have a split personality disorder. Some of the employees are terrible and some are good. If they are going to charge high prices then the service should likewise always be great.

This is my story:
Day1. We had a small sink leak. Pete from Beacon came to fix it and said that we needed to change the faucet and he offered us one from his truck. He installed it for $734.00 and he forgot to hook up one of the pipes, didn't tighten other things enough, and left his pricing book behind. Thankfully I only rinsed a few dishes that night because if had I turned on the dishwasher my wood floor would have needed replacing. As it is, we only got a small area damaged and we will hide it with a rug.

Day 2. In the morning, I tried to use the sink only to see water gushing out from the cabinet under the sink. It took many towels to soak it all up! I called Beacon's Eastside phone and the man wouldn't talk to me, he kept sending me to the Seattle number instead. The woman from Seattle was nice and helpful and I got another plumber to come out. He was nice and hooked up the pipe.

Day 3. That night I still noticed a small leak and called Beacon's Eastside number again. The man hung up on me. What is wrong with that man? I have only ever been polite. So I called the woman in Seattle again and she sent another plumber. She also confirmed that the Eastside number was correct. The plumber tightened some things under the sink and has left. Hopefully this is the end of the story.

Jason W.

12/08/2012 12:00:00 SA

My experience with Beacon Plumbing left me freakin. Here is why.....

The ignitor went bad on Friday evening so I called Beacon to replace the part. Using the diagnostic codes from the furnace I knew it was the ignitor and told their dispatch exactly what I needed for the specific furnace. For a $75 service fee they would be onsite by noon. At 20 minutes to noon they called and said they're on the way from Bothell.

When they arrived it wasn't two minutes and he said, yup, it's the ignitor. Here's a piece of it. So off they went to the truck to get the part. He asked if I know how much they cost and I said yes, $40 to $200 depending on which on.

He came back from the truck and installed it. It took 20 minutes. I became interested when he made a couple comments to his partner that I didn't need the box. After the second comment I decided to keep the box and took a picture of it. Good thing for the picture as he ended up keeping the box, saying he wanted the spare parts inside.

This set off alarm bells so I googled the part number from the picture.

Honeywell glowfly Q3200U1004

Amazon: $25.95
Sears $37.95
Pex Supply $25.89

Beacon's price includes the 20 minutes of labor: $318 + $75 for the service call

If you average the three you get $29.94. Leaving the $75 fee aside, that leaves $288 for 20 minutes labor. At $864 an hour who can afford them?

I've called Beacon to ask if this was a mistake and spoke with Jeff. He could not comment other than they have a flat rate book and will look it up. Jeff did say that I should expect a call from Steve on Monday.

Conner B.

1/23/2013

What a worst service and unqualified tech of Beacon Plumbing!!!

Our office building that is located in Bellevue downtown, the heating system in the building stopped working on Nov 23, 2012.

We called Beacon Plumbing for the repair. A technician came and looked then left, didn't fix it. We had to call them to schedule another visit.

On 26, 2012 was the first repair. It was 3 days late, the technician came and checked. He said a little transformer was bad, and they brought a new one. When the technician replaced a new transformer and turned on the system, the new transformer smoked and burned in a few seconds. He realized that he connected in a wrong way, then replace another new one, and seems made the system running. Although we both can hear a big noise from the running machine but the technician didn't tell us what's wrong just filled out an invoice and got the pay check of $465.37 then left.

On 27, 2012, in the morning, the system stopped working. We called Beacon Plumbing, the representative told us that she can't reach the technician and we had to wait not sure when to come. We kept calling and can't get a clear answer. Finally on Nov 28, 2013 the technician shown up without any notice in advanced, and we were told on phone a blower motor need to replace, we authorized the repair and paid $711.33 before they left.

On 29, 2013, in the morning, we found the system stopped working again! We had to call Beacon Plumbing. The same, we couldn't reach the technician, and we pushed the representative to schedule couple of times, but the technician did show up. We kept tracking and finally on Dec 10, 2012, they came for the third repair. It's been 12 days we didn't have heat. We was told the condenser fan motor need to replace. We spend $668.38 for the third repair.

Unfortunately in the next morning, the system stopped working again!!! This time all the tenants in the building were crazed. The Beacon Plumbing technicians have lasted almost 3 weeks and visited 3 times to repair, each repair made the machine works only half day or few hours, and each time we called for the service, the technician responded late and came back more than 2 days even 12 days later after we called. We lost faith on the Beacon Plumbing!!!

In the morning on 12-11-13, we gave the representative of Beacon Plumbing a deadline for the technician must show up by 12pm on 12-11-13, otherwise we will hire another company come out to fix the system. It is really an awful service not only their technology!!! Their technician had never shown up even the service representative had never had a call to us to follow up after 12-11-2013.

It was so cold without any help!
We had to call another company called Merit Mechanical, they respond very quick, the technician of Merit Mechanical did a fully test and diagnose, he found the technicians of Beacon Plumbing installed wrong motor, units had
a lot of wrong wiring problems. Wiring to blower motor was wrong and was rearranged during install of new motor. Wiring to electric heat was wrong along with the lock out stat for electric heat. Also, thermostat wiring was connected wrong on the common causing a short every time unit tried to run in emergency heat. Settings were also wrong. So many mistakes on the repairs from Beacon Plumbing had made the machine even worse!!! The Merit Mechanical finally resolved all the problems it's been 2 months, the system runs smooth.

But the case is not yet competed. We summited all the evidence to Beacon Plumbing, Steve Araki, the guy of service department of Beacon Plumbing just equivocated and turned a blind eye to it.

Jennifer H.

12/16/2014

If the no star option was available, I would be using it! Our furnace broke, and they gave us a service window between 10am-1pm. After several unapologetic calls to the receptionist who was very unhelpful and rude, they arrived at 4:30pm. It is now 7:00pm, and they are still here because they cannot figure out what is wrong with our furnace....they suspect it is just the ignitor, but they are sending out a second technician to take a look! They are also pretty sure that they do not have the part we need, and so we will have another cold night. This has been a huge nightmare experience. I am taking the time to write this review so that you can call elsewhere and not have the same experience we have. As I said, the problem is still not fixed!

Heather T.

2/26/2015

Beacon plumbing has been great. Marcus Mosely did an excellent job on each of his two visits to my house. He was on time, pleasant, and efficient. He was able to attend to my toilet which was clogged and he fixed an outside faucet that didn't work.

Roch E.

2/21/2015

$1120.00 to replace a leaking shower faucet. The technician was at our house for 2 1/2 hours. He did not have to cut into the wall or anything. Everything was accessible by just removing the cover plate. Simply put I'd be embarrassed to charge someone that amount of money for the little work he did.

Randy A.

2/16/2015

I needed to have my garbage disposal replaced and check for leaks under my sink. I called 2 plumbing companies and the other one charges $100 for them to come out and will give a quote once they see what needs to be one but was not available till the following day. I called Beacon Plumbing and I was told that they can have a plumber out the same day with only $75 service charge. After I scheduled a time frame with them, within 30 minutes they showed up my front door. Ned was very professional and knowledgeable. Within an hour, I had my new garbage disposal installed. I asked him also if he could fix my loose dishwasher which he did. I am very happy with the service. I did not give them 5 stars as the total price was a little pricey. The total comes to $654 to remove and install my garbage disposal and to fix my loose dishwasher. But overall, I'm very Happy with their service, able to come out the same day! Thank you Beacon Plumbing!!!!

Erin D.

4/19/2015

5 Stars for scheduling personnel who answered on first ring and were friendly and clear on service charge to come out. 5 stars for Paul the technician assigned to the job he was prompt (even called to let me know his arrival time in advance- I was given a 3 hr window 4-7p when scheduling and he was there at 4p), courteous, professional, and even took the time to follow up with me after completion (I am currently out of state). I am giving only 4 stars because of the price. I have had my main clean out snaked before and at considerably less than what I paid Beacon. So for pricing I would give a 2-3 stars. The cost you pay for service I guess.

Trixie E.

02/10/2015 12:00:00 SA

Beacon Plumbing is great-they are able to be there immediately in a emergency and the prices are reasonable. They installed a new system in our home and did such a great job that they now service our industrial buildings. Ned, Jared and Marcus are the best!!

James F.

04/12/2015 12:00:00 SA

I had a issue on a weekend - Beacon was the only company i could get a hold of. They could come out on a sunday which was awesome. However - they told me i needed a whole new water heater and that it would be $5000 and that they were giving me a deal. I then called another plumber who said the Beacon quote was ridiculous and he'd do it for $3000! I called back Beacon to cancel and they informed me that the trip to my house and the time to tell me that i needed the new system was $500! Unreal. Some guy even called me back a couple hours later to see if they could win my business back - i told them if they could cut the estimate by $2500 then yes. They said thanks anyway, If you want to get completely ripped of use Beacon!!! Horrid horrid scam artists.

Travis A.

04/04/2017 12:00:00 SA

let me summarize the story. Called Beacon because there was a leak from kitchen ceiling (bathroom) above. Insurance company said I could not do work myself or damages from the repair would be on me. I call Beacon. They will be there between 4-7 $75 just to come out. At 6pm a lady calls and asks me if her guys are there.....no. She says she will call me right back.....never hear from her. Plumbers show up at 7:17. They get up stair kick 3 holes in th wall find the leak. It's now 7:45. They explain its late and that if they remove the vanity it would cost 500+ they advised me to do it and they would come back tomorrow to fix plumbing. Broken PVCC fitting. Go down stair to settle up. To my shock 30 minutes of work is $496 plus $75 plus tax. Total just under $700. If I had known it would have cost that much I would have done it myself. Forget the insurance scare tactic $o700 for 30 minutes of wall kicking. No repair nothing. 3 holes in the wall and a shower spout not put back together. Be aware they have flat pricing no matter the hours but of course when I asked the estimate it was....we don't know what we have to do yet we will check the price book when done.....disappointment for them not being upfront about pricing structure and paying that much for what they did. I will never use their services again. I did contact their customer servic and received an email back saying that's their price.

John K.

04/01/2015 12:00:00 SA

What a BIG waste of my time!! No show! I called in the morning of appointment day to confirm they are on time. But, no show! And when I called the office, so called manager ( very rude) she indicates that it's my fault that their guy trying to reach me after their appointment windows and can't reach me. WTF!!! This job suppose to be estimated high end of 10K and low end of 5K. There are other people can do same work! It doesn't have you this people!!

Jim T.

3/20/2015

Brom and Ismael from Beacon Plumbing and Heating recently installed a new HVAC system for us and I would highly recommend them. They were thorough, professional, answered all my questions and left the house looking clean and organized. I feel very confident the new system will perform exactly as they described it would.

Terri K.

2/14/2013

Response is fast however the person they sent out was not very knowlegable.
We asked the company to please come out and look at the tanlless water heater they installed just a little over a year ago. We were having issues with the water taking an unusual long time to heat up and it was running hot and cold and not a consistant temp. He came out and told me that the problem was normal for tankless water heaters and the only way we could fix it was to have him sell me a type of water circulation system. I became rather irate and reminded him that when Beacon plumbing installed it they told us we would not have those issues. He snickered and said he was not going to discuss it with me and left. I called the lady that scheduled him to come to my home and asked to speak with a manager she said the manager knew nothing about plumbing and the guy she sent out was her best man. She said she would have a guy call me back in an hour and that was about 4 hours ago. We have spent over 30 thousand dollars having Beacon Plumbing do work on our house and this how they try to rip us off. I called the manufacture of the proct (Eternal water heaters) I explained the problem to him and he said that was not normal and also we should not need an extra anything to get the hot water to the pipes unless it is a commercial system for a larger area. Watch out! Beware...Call around.

I will be filing a complaint with the BBB. When the place that manufacuted the product says we should not need this extra thing he wants to sell me then that tells me they are just trying to rip me off

I did receive a call from the customer relations person that claims also be the manager of Beacon Plumbing. He did confirm he knows nothing about plumbing. He is just the manager. He also stated his tech that he sent out reported to him that he did not tell me I needed a circulation system added to the water heater that I missunderstood him. I am not sure how he thinks I came up with the idea of circulation system if he did not mention it to me. They offered to send out another tech. I declined and advised him I was done with his company. I am not comfortable hiring a company that the techs seem to be shysters and trying to rip me off them try to make me look like an idiot by saying I am making it up. Not sure I am comfortable with a company that the people in charge say they know nothing about the pruduct they are selling...they are selling a plumbing service and the managers know nothing about it? WOW just WOW

D.J. B.

4/18/2011

When contacting Beacon Plumbing for information and a quote for my oil furnace, I was connected via livechat with a CSR named Peter. He asked me my name, which I provided, but because I do not want to be harassed, I did not provide an email or phone number. I inquired as to the cost for this service for the new house that I had moved into. He then asked me if it was for commercial or residential. I repeated that it was for a house. He then informed me that the person that would need to help me was not at their desk and would I like to be transferred to a plumbing specialist. I inquired about how a plumbing specialist would know anything about an oil furnace. He then said 'I can send you this information by email.' I asked if he had the information available and he then said 'I can connect you to a specialist that can give you more information on pricing. Would you like to talk to someone on the phone.' How frustrating. I was just looking for some quick information, not a harassing sales phone call/email Will not be using them in the future. 'Stop freakin' but don't call (or livechat) Beacon!'

Jon W.

11/23/2014

Called Beacon Plumbing after basement started flooding. They came out within the same day and stopped the mess, now they're cleaning it up to prevent any bacteria from growing. The plumber was very knowledgeable and help us get the home insurance paperwork taken care. Great people to work with.

Emily F.

11/16/2014

Our furnace quit working during the coldest week this year, which also coincided with high winds that knocked out power to much of Seattle (coincidentally we kept power but our furnace still pooped out). As a result, almost every heating/gas/furnace service that we called gave us an earliest time of SIX DAYS LATER plus we'd still have to pay the emergency fee. Well I saw that Beacon did furnace repair after googling something like EMERGENCY FURNACE REPAIR PLEASE NOW I'M DESPERATE and gave them a call. Patrick answered the phone and was extremely nice and accommodating, explaining to me with sorrow in his voice that the earliest someone could come out would be the next day. After shedding a few tears of happiness and explaining that it was the best answer I could hear, he quickly gave me an appointment window (it was a 6 hour window only because they were experiencing an extremely high call volume).

My husband was here when Brian, the technician, came out, so this is second hand. He got our heat working and even had time/patience to show my hubby how to get our gas fireplace working. He replaced a part in the furnace and tuned up a few things, then with the emergency fee of $75 it came to around $450. I'm not sure how this compares to other furnace service but we were more than happy to pay to get our heat back on in 25 degree weather! So thank you very much to Patrick, Brian, and Beacon!!

J G.

2/15/2015

Late on a Friday night our garbage disposal started backing up water into our kitchen sink so we called several plumbing companies and Beacon was the only one that was able to send someone out the next morning. After several unsuccessful attempts by one of their plumbers, they sent out a second - Marcus M - to help resolve the issues. Marcus provided us with the textbook definition of professional customer service. Not only did he diagnose and resolve the problem under twenty minutes, but he was friendly, courteous, and gave us tips on preventative maintenance for our (very old) potable water pipes. At no point did we feel rushed; Marcus was committed to resolving our plumbing problems no matter the time or the challenge. He even took the time to provide us with some written estimates for other repairs around the house. Marcus is the man! We would not hesitate to call Beacon again for any of our plumbing needs.

Elizabeth W.

12/05/2014 12:00:00 SA

Marcus M is made of magic. He found and repaired a leak within 10 minutes, was personable and friendly and charged exactly what he quoted. If i ever have plumbing needs again I will be calling and asking for him. I am incredibly happy with the work he did.

Michael J.

01/07/2015 12:00:00 SA

Just had beacon and plumbing show up to fix a temperature and pressure relief valve. Something I'd fix myself if I had the time. They showed up and quoted me almost 500 dollars. The piece itself is only about $20. I told them no thanks and after having to pay the $75 (plus tax) just for them showing up, sent them on their way.

Mike C.

3/20/2015

We used Beacon for a major remodel and on-going improvements and repairs for years. Really competent and friendly guys and they're super trustworthy. The office staff is the only flaw, they don't always get appointments right, have given the plumber the wrong phone number often and, for some crazy reason, even though I've had them out here a dozen times, I have to provide all of my customer information on every new call.

Anselmo P.

11/21/2014

Basement drain was clogged and Beacon arrived almost exactly the time they scheduled. Estimate was fair. Gene Serdahl and his apprentice did a great job and provided great customer service.

Cathy P.

11/20/2014

Do not usenthis company! They quoted me low, and charged 3 times the amount I was quoted. No one woild help at their office to give me an itemized bill...horrible customer service ...

Justin S.

11/18/2014

Our furnace stopped working a few days ago, and we had a Beacon employee come check it out. He told us that there were several cracks in the heat exchange, and that the whole furnace would have to be replaced. Today we had someone come out from a different company, and he inspected it and found no cracks, and was able to remove a clog and fix a few parts, for around $300.00. The Beacon employee who came to us charged more than what we expected, lied to us about what the problem was and what we needed, and came far later than when we were told. I do NOT recommend Beacon. I'm never going to call them again, I don't care how urgent the problem is.

Elizabeth O.

10/30/2014

Beacon was the first company available to help us in June when our master bath was flooding due to a faulty shut-off valve. Marcus M. called to let us know he was on the way, arrived within an hour, and he was friendly, professional and did an excellent job on the repair. He also explained the problem easily and made some good recommendations. We just had him out today to replace two more sets of shut-off valves in our home to prevent a repeat again. Once again the service was timely and professional. And the price was fair! Thanks for the excellent workmanship, Marcus!

Kathy S.

11/07/2014 12:00:00 SA

Thanks so much to Ned and his team for making the work of replacing our water line from the street to the house look like an easy job. Job was done well, Cleanup was good. All done in one day. They were pleasant and well mannered.

Anna L.

5/22/2014

I am so sorry Marshawn Lynch promotes this business. He is the ONLY reason I called Beacon when I had a minor plumbing problem. The pipe to my hose bib cracked creating a minor leak. Called Beacon, $75 to come out for an estimate and that is not incorporated in the price of the repair should I have hired Beacon. $75 plus the price of the repair...PLEASE!!! I hired a local plumber in Federal Way....$30. So NOT getting a $75 estimate saved me money and gracious how much would they have charged me for the pipe repair? At least I saved $75 estimate!!!! I called several plumbing companies from Tacoma to Seattle and not one charged as high as $75 for an estimate and ALL of them stated that if I hired them the estimate cost would be incorporated into the price of the repair. STOP FREAKIN, DON'T CALL BEACON!!!!!

Scott F.

08/12/2014 12:00:00 SA

About as dependable and trustworthy as Marshawn Lynch and every bit as expensive.

Ted P.

08/07/2014 12:00:00 SA

Don't believe the commercials.....after you call them then you'll start freaking! Beacon did a job at my mother's house which included removing her kitchen faucet replacing two o rings and putting the unit back on the wall. It took a whole 10 minutes. Well the bill was $410. Now Freak about that! What a scam. I'll never call them again. I talked to the owner and he invited me to come down to his office so he could fight me. Nice business ethics.

Carlos R.

6/17/2014

Beacon gets it done. I'm glad I called these guys. The first time I worked with them the guy on the phone solved my problem, I just wen't to ACE and picked up the valve and installed it myself. So I called them when the sewer pipe clogged on my rental property. They came out and cleaned it out, saved us thousands of dollars over other quotes. Then when the septic tank backed up at my home, they fixed that too, for $1500 less than a quote from a septic tank company. I can't say how thankful I am.

Amber B.

3/24/2014

Didn't do the work as requested, wrote on the work order that the work was not warrantied, demanded full market rate to do the work as it should have been done in the first place. Won't call again and will be sure people know not to call.

Melissa B.

10/22/2008

IF YOU CALL BEACON YOU WILL BE FREAKIN!!!

So 5 weeks ago I called Beacon Plumbing because I had some plumbing issues. They quoted me a price that seemed very high but I wasn't positive so I decided since they were at my house and they could fix it, I would just pay the $600 to snake my pipes. Once they left I did some reasearch and realized that the common price for this procedure is about $200. 5 weeks later my pipes back up again. I call Beacon back and they remind that they don't gurantee their work. I informed them that I paid them $600 5 weeks ago for roughly 35 minutes of work at my house and that I wanted them to come back out at no cost and see what the issue was. They did come back out to my house and they told me I needed all new pipes and the cost woudl be roughly $22,000. I decided if I needed new pipes BEACON would not be doing the work so I called 4 other plumbing companies in the area to come out and give me a quote on new pipes. All 4 of those companies told me I DON't need new pipes, and that my pipes are perfect, I just need to have them cleaned or snaked. Hmmm I just did that 5 weeks ago and paid $600 to BEACON for it. So I ended having to pay another plumbing company $200 to come snake my pipes with a 4 inch blade. Morale of the story DO NOT BELIEVE WHAT BEACON PLUMBING TELLS YOU AND DONT PAY THEM A DIME!!!

L T.

9/22/2011

Called Beacon Plumbing due to water heater dying late in the evening. Company representative asked if I wanted a plumber to come out ASAP and I said no to avoid any added Emergency Fees. I schedule appointment for next day. Beacon Plumbing come out as schedule. Plumber confirmed water heater was in fact dead. As he wrote up quote for new water heater I thought to myself this can't be more than $600-$700. Boy was I wrong the quote was $1,100 plus tax! Since time was against me I foolishly agreed to the quote and I had a new water heater within the hour. I must admit the workmanship was good, but highly overpriced. If time is not of issue I would advise calling around for other quotes.

Rhonda M.

12/06/2013 12:00:00 SA

I will NEVER EVER use these guys again! 1st they didn't bother to call and tell me that they were going to be an hour late to the appointment. What's the purpose of setting and appointment if the company doesn't keep it? 2nd when they were complete I gave them a coupon I had from the internet and they refused to take it, stating that I had to present it to them before any work was done. Is that so you can hike the price up by 50 dollars to make up the coupon? Probably! 3rd when one of the plumbers was done, he complained to me about how small the area he had to work in was, and how he had worked so much overtime that he was flustered. 4th every time I 've called there the receptionist has been so rude and very short. Simply said I NEVER AGAIN WILL I USE OR RECOMEND BEACON PLUMBING!

May M.

12/05/2013 12:00:00 SA

Terrible service. We had Beacon come out to check on a couple of leaks under our kitchen sink. We were told we needed a new faucet and new garbage disposal. The service tech used a cell phone flashlight for his inspection, and when I told him that there wasn't a leak on top of the hose connector to the faucet, he said I was wrong. Perhaps he couldn't see that the line was dry there since his light was pretty weak. His quote for the new garbage disposal was $650+. I pulled up the same one on line for $99 at Home Depot. So, I asked him to leave and paid the $82+ for the visit. Before leaving, he had to call the office and confirm that he tried to sell me something. Unbelievable.. That must be how they're able to afford their celebrity endorsements and hydroplane expenses.

Sarah W.

2/14/2014

I called Beacon for a leaky tub problem. They came out promptly the same day and fixed the leak. Then the next day another problem came up and they came out within the hour and had that fixed too. Ned gave me excellent service. The company even took into account that they had missed the second problem when writing up the second bill. They didn't have to do that! Each time the technician called when 10-15 minutes out to give me a heads up. They worked quickly and efficiently--cleaning up after the job. I've used Beacon in the past and will continue to. Finding someone fast and competent to resolve plumbing problems is great!

Tracy K.

02/04/2013 12:00:00 SA

If there was a minus 1-5 stars, Beacon would get -5 from me. They are ridulously overpriced and their customer service is well below average. They charged my client $774 to replace the inside workings of a toilet and replace a leaking shut off valve at the base of the toilet. The guy was literally there for 15-20 minutes. When challenged about price, the customer service manager, Steve, immediately agreed with me that my clients were overcharged and agreed to refund them $291.27, which left them with a still high bill but more manageable. It took Beacon 4-1/2 months and numerous phone calls and emails to get them to honor their agreed upon refund. The work was done in September 2012 and they just got the second/final installment of a promised refund in January 2013. The worst customer service I have seen in many, many years. I am a Realtor and I will never refer Beacon Plumbing to anyone again.

Shannon M.

02/01/2014 12:00:00 SA

$75 after hours charge sounds good until the arrive with no parts price list and try to charge you $400 for a pressure valve on the top of my water heater. The are crooks and cocky. I would rather go two days without hot water.

Jim G.

6/25/2014

These people charge 3-4 times more for 1 day service. Service was poor because they did not do a complete job. They put in a faucet that we purchased and replaced shut off valves....but didn't even hook up the dishwasher to the hot water with all the parts sitting right there. Then they stole the splitter that is essential for hooking up the dishwasher and now claim they never saw it.....tenant confirms it was there. When called them back to come complete the job....they wanted to charge us more money. This is a dishonest company....I wouldn't recommend them to my worst enemy!

Deborah B.

1/17/2014

Great job. With over 30 years of experience, John knew exactly what to do, how to do it, make it all work, and get it approved. His calm demeanor and ability to explain the problem and solution in lay-person's terms was greatly appreciated. On-time, on-target, professional, polite, respectful, John and his apprentice Anthony could not have been better. The price was fair and proposed after walls and floors were open so as to be spot-on. They worked well with other contractors working in the house. They obtained second opinions when necessary and never advanced work on newly uncovered problems without getting approval. We would definitely use Beacon - and John - again!

Lorna W.

1/27/2009

I'm Freekin because I called Beacon. This company installed a bad part on my furnace and then will not warranty the part or work. The second Beacon guy who came to look said it was a bad part and found a cracked heat exchanger which makes the furnace dangerous and useless. Why then did the first guy not see that and spend nearly $500 of my money to replace a part on the furnace? Aren't they supposed to be the experts? So what do I have now? I'm $500 in the hole and have a furnace that won't work. They quoted a new furnace with a credit from the previous bill. Even with that, they were twice as much money as the competition. I offered to pay for thier time, but wanted a refund on the bad part they sold me. They will not refund any of my money. I then asked for a new part since I had purchased one that doesn't work. No, they would not give me that either. This is a company who rips people off and laughs about it. STAY AWAY from them or...you'll be freekin!

I D.

12/19/2013

Had a serious problem with my heater, no hot water for days, smell of burnt wires, and called Beacon. Josh M. came out and replaced both heating units and both thermostats on the heater and we're good to go. Was very quick and professional. This is a week before Christmas and they came after 4 PM same day as call. Great job.

M M.

03/10/2014 12:00:00 SA

This is by far the worst experience I've ever had with a professional. I called Beacon because they claimed to fix grinder pumps, mine was clogged and simply needed to be cleaned out. The motor ran fine but it didn't pump waste out, pretty obviously a clog some where. I set up an appointment the next day which then came and went so I gave them a call. Oops, they forgot to register any of my information or send anyone out to me! Strike one.
Beacon sends me Mike who was in the Navy fixing plumbing issues and falling into drain holes. Mike, the supposed expert, has never seen my particular type of pump before. Uh oh.
I offer to lend him a hand and point him in what I think is the right direction to clean out the pump. We end up accidentally opening up the motor and dumping oil out to which Mike replies It's fine, as long as there's a little bit left. Uuuh, okay Mike. I'm skeptical but whatever.

We open up the rest of the pump and then put it back together after not finding a clog. We then test the pump with the electronic guts still hanging out and it flushes fine, hooray! We decide to test it 4-8 times times before putting the pieces all back together. We then snap the lid back on then I notice that Mike has forgotten to put a piece back in, he is obviously in a hurry and doesn't want to be here. After he gets the piece back in, he starts fiddling with the electrical bits WITHOUT UNPLUGGING THE MACHINE. Surprise surprise, we hear a zap and smell smoke and then the machine won't run. Mike then goes outside to call his superviser.

After the call, Mike comes back in and tells me We'll get this resolved. I'll have someone call you tomorrow and we'll get you a replacement that is equivalent. Then Mike rushed out without even leaving me an invoice.

The next day comes and leaves with no call and then I have to wait until Monday to talk to the customer service rep. I call twice before I get to talk to him, apparently lunch lasts from 2pm to 4pm.

Finally, I talk to him and he tells me that he needs to verify that a tech came out which will take over night. I then call Mike and ask him for the job number, he of course stalls and asks if he can call me back. A few minutes later I get a call from the two of them and then try to tell me that the machine must have been broken and that they'll happily credit me what they wanted to charge me to clean out the pump (a little over $400, which is INSANE) to find and install a replacement pump. No thanks, guys. I'll just go buy a replacement pump for $1000.

Stefanie S.

03/06/2014 12:00:00 SA

Worst experience, ever. We made an appointment day before for someone to come out the next day to fix a minor issue, which we could have fixed ourselves but just didn't want to deal with it. We were willing to pay for the convenience of someone else doing it. We made a 9 am appt (first appt of the day) and he was still an hour late. Ok, late plumber - expected. He arrives and is a little awkward and asks if he should take his shoes off. I say it's ok since the entry way is right next to kitchen. Plus, weird to have a shoeless plumber. Plus going up and down to get things from his truck... Just weird. He proceeded to do the work which was simple (literally replacing two broken nuts that I couldn't get off to replace). He then quoted me 300!!! To do the job. I was stunned and asked what was I paying for. I knew the parts cost no more than a few dollars then he proceeded to tell me they bill like doctors bill medically, by job codes. A job code for replacing two nuts does not exist on their book of bullshit, so I get the closest to billing which was repairing a dishwasher hose. At this point I'm still in shock but just want the problem fixed and need to get to work. I had to print the 50 off coupon that was on the website... Like he couldn't just believe it by looking at it. He left the coupon here.. Thought that was weird... I was like... Ok on top of it costing a million dollars, I wasted my precious printer ink on you, but again, whatever. I proceed feeling like someone just mugged me. He finishes the easiest job of the century and I pay him and as he is leaving he asks did I do that? Then I look and there is dirt on my sisal rug. I say yeah but no big deal, I'll clean it up... I wanted him to leave so I could get to work. He leaves, I whip out the vacuum and start cleaning up after him and realize he got DOG SH&T all over my rug. Which is now also into vaccum. I wanted to cry. I paid 300 for someone to do a simple job, which they half ass did (he put back on one of the stripped out nuts I pointed out!) he wiped everything down with a dirty rag so everything looked dirty and old (I cleaned it up after - it was seemingly new) and then also left his dirty rag in sink.

I took a few moments to collect myself and remember the things in life to be grateful for like having 300 to pay a plumber to do this stupid job (whilst cursing myself for not doing it myself).

I decided to call them, not to try and get anything out of it, but to say, hey... Here's what happened. He was a young, sweet guy ... But could have been tidier, and wear boot covers and check your shoes for shit. They then just recommend a BOOK I BUY on how to remove stains! At this point I had been trying to get shit out of my rug for 30 mins, shit out of my vacuum cleaner and I'm late for work by hours.

Long story short... I'm trying to get refunded and was able to finally speak to a manager who said he would do that but haven't heard a word and have not seen my money.

Worst experience ever! Do the easy jobs yourself or call the professionals!!! Aka not this place! Horrible horrible horrible customer service. The kid who did the job was actually very nice, and just doing his job. The company took no responsibility. They put him in touch with me to replace my rug which was ludicrous. I wanted all my money back and an apology. When I called I hired the company to do a service, not this kid so take responsibility! Give me my hard earned money back. I wasn't even going to yelp bc I had to create an account and didn't want to bother but now I'm pissed and I don't want anyone else to waste their money on this joke of a company.

I'm freaking BECAUSE I called beacon! Marshawn Lynch you disappoint me. Only in plumbing matters though. Go hawks.

Pam S.

3/21/2012

Had a horrible experience with Beacon--BEWARE!!! Had significant basement flooding coming up through a storm drain and Beacon sent Ned. Ned told us for $350 he would run a camera through the line and try and determine the problem. We authorized $350 for this procedure. Ned proceeded over the course of 4 hours to run numerous snakes and cameras and at the end of 4 hours told us he thought that the problem may be 150ft from the home but he wasn't sure and that he would come back the next day to tear up our yard and run high pressure water through our lines. He then handed us a bill for $1800--asked us to initial work done and pay him on the spot. We were tired and emotionally drained from the experience of losing all our family pictures and keepsakes and like idots paid the bill. The mitigation company who was on the ground was dumbfounded by the amount of the bill. They had done business with Beacon before and said you should call the owner--we have worked with them a lot and that isn't the kind of company Beacon is. We called the owner and our calls were never returned. We went to home depot and bought a cap for the drain and yesterday the lines backed up and we flooded again--turns out during the process of snaking the drain, Ned damaged the pipes so badly that the water is now coming up around the cap. Called Beacon. Spoke to Steve the customer service manager who was super nice and said they would stand behind the job and fix the problem. He sent a technician to the house who wanted to charge us $500 to snake the drain again....I called Steve back and said I thought you were going to make this right and he just argued with me. Said that Ned would call me to discuss and of course Ned never called. I just got off the phone with another plumber who said this is how Beacon operates. Charges a ton of money and has absolutely no clue what they are doing. The owner talks a good game on these review sites about customer service but based on my experience their customer service is worse than their plumbing service. BEWARE!!!

Follow up: Just found out I paid $1800 for Beacon's qualified plumber to snake a sump well.....was nothing more than a broken sump pump. Beacon's owner still refusing to take my calls.....

Pat H.

1/24/2014

Good customer service, but holy moly the price! $800 to snake a sewer line?! These guys are shameless gougers. They freely admit they charge higher prices to feed their advertising machine. Never again! Really wished I had looked here before I called them. Don't make the same mistake I did.

Dermot N.

1/16/2014

Had a leak in an sprinkler valve and had to turn off the water to the house until it was fixed.
Called Beacon and the operator was nice.
Scheduled a four hour window from 10:30 am to 2:30pm the same day.
Which was good because another outfit I called was booked for the day.
Heard from the plumber around 2:20pm
Plumber arrived in a huge truck w/ another plumber/assistant?
Nice guys.
Plumber knew what he was doing.
They spent about 45 minutes and cut off access from the main line to the irrigation system, capped it and no more leak in the sprinkler system.
Great.
Didn't give me an estimate before starting and then handed me a bill for $275.
$75 to show up and $200 for 45 minutes of work that only required one guy.
He told me that was a good deal and showed me prices in a book.
Better business practice would be to give the customer price in advance but at the end of the day probably wasn't a bad deal.
If you call, ask for Robert.

Brad M.

1/14/2016

Summary: Saved ~$11k by not going with Beacon! This review is for the Bellevue Office. Had a leak in my water main. Hydrostatic pressure was pushing water into the house at a rate of about 20 gal per hour. Called Beacon. They came out (for ~$150) and without doing any digging told me a needed a new water main from the street to the inside of my house - would cost around $12k. I asked why they could not repair the galvanized pipe and they told me that since it was underground and no longer code it would be illegal for them to try to repair it and they could lose their license. I asked how they knew it was galvanized all the way to the street and the technician told me I guarantee that it is galvanized. I sent them home and called some other plumbers who told me that although not code anymore they could repair the galvanized if it is in good enough condition. I had another company come out and they started digging and found that the water main had indeed been replaced with poly and was in great shape. The problem was that the last 8 feet that goes into the house had not been replaced and was still galvanized. Ultimately, I saved myself around $11k by having another company suggest that we really figure out the problem. I would not recommend Beacon to anyone after this experience. I think they try to take advantage of you when you need them most.

David A.

12/13/2009

I don't know why its so difficult to get honest plumbing service in Seattle. Beacon was no different and the owner lied to me. Never again. Good plumbers don't need to advertise. Lesson learned.

Denise P.

3/21/2011

HORRIBLE experience! Sure wish I would have seen all the compaints and bad reviews befor using this company. Charged us way more than they quoted in person in our home. Tech was incredibly rude. Customer service manager was equally rude when I called and complained. I feel for the next person who gets scammed by this company. Completely dishonest and unethical.

J H.

03/07/2016 12:00:00 SA

I'm freaking because I called BEACON Plumbing. Be careful, they will overcharge and not disclose the cost and prices before the work. If its a few minute job and they 'have the part on the truck you will pay their base cost. Another company quotes the job to be $255 less. When I brought this to Steve in Customer Relations' attention he offered to reimburse me the service fee and tax. After 3 weeks no refund. I called again and he didn't remember. After explaining everything again he agreed to refund what he promised. The check I received was $39 short. When talking with Steve the third time, he said he paid me the service fee and just the tax on the service call. Mislead once again. Its convenient for Beacon to take advantage of customers with no enthusiasm to make it right. Be careful seniors and everyone needs to be really clear about what they are charging. Oh yes and the techs check their phones very frequently. Wanted to let you all know they are not an honest or very professional company. They would be my last resort call in an emergency.

Collette M.

12/05/2013 12:00:00 SA

Overflowing toilet is not fun! Beacon's service person showed up when he said he would, fixed the job quickly and left the area cleaner than he arrived. I would use their services again.

S L.

02/11/2014 12:00:00 SA

Well I can start by saying that I am generally not a review writer but since so many people that had bad things to say could take the time to write a review I thought that maybe someone that had good things to say should take some time and write one as well.

My heating problem started last Saturday when my daughter and I both smelled something hot in our utility room. We checked around and found the smell coming through the furnace vent. I turned off the furnace and called few different companies off the internet. I read some reviews and phone interviewed several companies and booked Beacon. Their price- to just get here of $75. was the best and so was their appointment time of Monday between 9-11AM. Monday came and I called them at about 9AM to make sure that I really did have an appointment since I wanted it fixed and I didn't want to just sit here for nothing. The person who answered did not give me a great deal of confidence at the beginning but after a few questions trying to get a definite answer about me being on their books for Monday I did get the answer of yes. I was told that since the weekend had been a cold and snowy one that there were some emergency calls that were put before me and that my appointment was going to be a little later then they said. Since I had no broken pipes I felt that they did the right thing taking care of the emergence repairs first. That is what I would want if I had water spraying in my home. I talked with the phone representative and they said I had the time to go get my shopping done and they would call me on my cell an hour before they would arrive. I arrived back home and my phone rang. They explained that they were very close and if I was ready they would be here shortly. Two very nice repair men came. Brom and Josh were friendly and very competent. Brom showed me how the new thermostat I installed was not set quite right for both the heat pump and the auxiliary furnace, put in a new fan motor, explained how often and what size filter was correct for my system and reviewed the bill before I paid. They fixed everything at the price I agreed to and were gone within an hour. My furnace and heat pump seem to be working better now than they ever did.

So in review I just want to say that Beacon did a wonderful job. They took care of emergencies first and me on the day they said they would. The workers were happy and competent and did a great job! That is all that really matters- right?

Marco d.

06/11/2008 12:00:00 SA

DON'T ever call Beacon - you'll be the one FREAKIN' ! ! !
We called Beacon about a slow kitchen drain, and guess what they sent ? an unqualified ROOKIE...
This guy quoted us 2 DIFFERENT rates for the same work ( based on whether he went thru the bathroom or the kitchen drain ), then went on to ' do the work '...
Next morning - Guess what ? ! ? Same problem... . Then Beacon had the Rookie phone us, and he started an ARGUMENT about whether he had misquoted us the day before ! !
When we called their office to complain, we requested someone EXPERIENCED- and were promised they would.Then the Owner called us and begged us to let the rookie come back again, to teach him a lesson . We told him NO, but guess who STILL showed up at our door ?
The Owner overrode the cooperative Office Mgr., ignored our request and sent the same rude, obnoxious, incompetent ' repairman ' back... I sent him away and phoned their office, stating in no uncertain terms that I would never permit a verbally hostile person stranger to work in my house ( with me absent and 2 women still there ).
The hugely overpriced work was done properly by another rep, and we vowed to NEVER CALL BEACON...They were caught by KING 5 News investigators sending out repair men unqualified with only an Apprentice permit ( and obvious lack of social skills, too )...

Michelle U.

11/17/2015

We recently called on Beacon to come assess malfunctioning tankless water heating system in a home we just bought. It was a little frustrating in the beginning, as they rescheduled twice on us due to other jobs taking longer than expected. They kept in touch with us about the situation, but I'm still knocking a star for the hassle. Once Josh M and Santos N arrived, they were great. Very professional, friendly, respectful of me and our home, and got right to work. They kept me informed throughout the morning as they worked on the system, and provided detailed information about what was going wrong, and laid out our options (repair or replace). I did not feel pressured in any way on which route to go, and Josh was very patient as my husband and I tried to decide. He repeated a lot of information to both of us to keep us all on the same page. When we decided to replace, he gave me his direct number so we could keep in touch about delivery/installation. We we were still waiting on a decision from our insurance policy on the new home before the work could be done, and our new system sat on their truck for a few days (insurance delay, not Beacon's fault). When I called Josh to finally ask him to come install it, they came that afternoon and got it done. It was a crappy situation overall in a new home, but they were very professional and helpful through the process. Thanks guys!

Andrew H.

1/24/2014

Please do NOT use Beacon.

I had a very unpleasant experience using Beacon Plumbing. First my hydronic heating system failed one night, and I troubleshoot the system to the best of my abilities. I reasoned that the circulator pump had failed. Not knowing the system well, I opted to call a plumber just to confirm my suspicions, or tell me what was really wrong with my heat. I called Beacon since they were a 24 hour service call, and I had no other experience. I WISHED I READ THE OTHER REVIEWS ON YELP BEFORE I CALLED! While on the phone I asked if they were familiar with hydronic heating and they were very quick to tell me yes, they were. When the service tech got there and I showed him the system, he was very lost. After a while he troubleshot the system and told me the exact thing I told him what I thought was wrong. He then proceed to tell me that I needed a $962 replacement pump, I bite my lip and said yes, because I did not want my kids to be without heat during the night. He then went through his truck and said he didn't have one and couldn't get one till tomorrow. I should have said don't worry about it and I would get one, but I didn't for some reason.
The next day he showed up and hour and a half later than when he said he would be there or call to update me. They installed the pump within 30 min and got the heat running. Later I looked up the pump that they installed and found out it retails for only $250!
I PAID $962!
I called Beacon and asked why a pump that retails for only $250 was $962 and they could only tell me that they include labor in the cost of the part. I asked why they could not tell me what the part actually cost and how much labor was and they refused. I was immediately transfered to someone else that would say the same thing and only would audit my case to make sure I was charged correctly. I do not understand why they couldn't tell me how much they charged for labor or the cost of the part.
These people are unethical, and do NOT deserve your business, time, or money.

Mark T.

11/01/2013 12:00:00 SA

On Monday, right before kickoff of the Seahawks game I was doing laundry and noticed the basement drain backing up. I went outside to check the trap and it was full which meant the clog was outside the house. I used Quality Plumbing for an issue similar to this about a year ago. Plumbers are expensive and when you have sewage backing up into the house your options are limited. Beacon is too expensive. I repeat they will overcharge you by about 50% vs other plumbers. $575 plus a $75 service charge to run a snake and camera down the main. They showed me the clog and said they couldn't get the snake past it so they needed to hydro jet it. $950! I said Jesus that's expensive, but again, I had sewage in my basement and the hawks game was on. The guy was very nice and professional. But a total bill of $1,100 to clear a clog in the main. Never again! If you can, call someone else because these prices are not competitive. And for Beacon, the job number was 101832

Edward V.

11/03/2012 12:00:00 SA

I called beacon cause I figured it was a local service and well they would get here in a hurry. I got the up front fee of $75 for just coming out, ok expected. Then the guy didnt have to look at the problem as I told him what the issue was, and that all he had todo was re-attach a pipe that a sump pump was attached to the sewer line. He said that was going to be $325 for this since it was consider a sump pump issue if that was the issue. Didnt know that fixing a pipe was a sump pump issue, ok I didnt have time and needed to get to work. So I agreed to the drive up fee + plus the sump pump fee if that was the issue. My wife calls me and tells me the final final bill to replace a pipe came out to be $425. Wow! Beacon Really!!! On and on top of that the check-valve that was there seems to no longer work, when the sump pump goes off, I hear gurgling in the kitchen now and I will go and do the work myself. Thanks for the $425 sump pump repair that was just a pipe re-attachment . The cost to replace this would/should have been about $150 dollars, but I guess they work of a list of prices and can't even look at the work and see that it wasn't that difficulty or time consuming since it took 30 minutes to fix. The plumber could have looked at the what was wrong, re-written the estimate after actually looking at the problem and adjusted the fee, he didn't! Would have been great to hear that the cost would have been less, since again it was just a pipe that needed to be re-attached and I hate that I agreed to this charge. I can say that if you need a plumber in a hurry call them, be aware of the costs. If you have time get estimates and check around. I will never use them as my first experience was bad and I will never recommend them to anyone!

gentry h.

12/29/2012

I believe we already spoke on the phone and established I was indeed an (unhappy) customer. I'm happy to call back w/ the info.

Stella K.

7/26/2010

Recently, I called up Beacon Plumbing to take care of some repairs. They sent out Brian who fixed up everything as good s new. He was honest and trustworthy, and helped me get over my fear of plumbers. I would definitely call him for repairs in the future!

Peter W.

5/21/2012

I decided to call Beacon due to the numerous advertisements with the hot girl I see strewn about Seattle (mainly on public transportation). Stop freaking, call Beacon, is their tagline. As Todd said below, I didn't freak out until they told me how much it was to fix/replace a sump pump.

I called on a Saturday afternoon and the dispatcher said they would send someone over within 1/2 hour with a mandatory trip charge of $90. I agreed and the plumber arrived in a little over an hour. As I greeted him at the door I asked him if he had shoe covers since I had just purchased my house and it was new carpets. He responded, that shoe covers should be the least of my worries.

I showed him where the sump pump was and within 5 minutes, he said that for him to take out the pump and inspect it, it would be an additional charge of $380. He said this would include removing any clogs in the pipes if that was the problem. I thought this was a little steep so I asked him if he could take a look at a leaky toilet and include that into the price. He responded it would be $170 to take a look at any toilets. I agreed since I figured this would've been the problem and I would not have to spend anymore money. About 1/2 hr later he comes back up to tell me that I need a new pump and that he had one in his truck and could finish the job in 2 hours. I asked him how much it would cost and he responded, $2400 for a new pump/alarm and install. I was so shocked that he needed to repeat what he just said for it to sink in.

I asked him for the pump information and to show me that it was broken. I then went upstairs to research how much a pump was. The same model ranged between $250-$330 which meant he was charging me over $2000 just for install. I asked him if it was a big/long job, and he responded it would take about 2 hrs. I asked him for itemized charges and he could not provide it, he just showed me the rates in a notebook. He then mentioned it wasn't so much of a bigjob, but required technical expertise. o...k. So that means even if it took 2 hours, it broke down to over 1k an hour for labor. I refused this quote and told him I was going to shop around. I asked him to put everything (excluding the pump) back where it was and he complied. I then asked him that the rest of the bathrooms should be operational (minus basement bathroom). He said that he would not use ANY of the bathrooms (sink, shower, toilets) because all the plumbing systems were connected. He mentioned that all the dirty water from upstairs would come back down and flood the sump reservoir. That made no sense to me because the reason for a sump is to pump water up into the main sewer line because it was under the sewer line, why would upper floor bathrooms come back down just to be pumped back up. After I explained this logic, he said, well lets try it, so i went to each toilet and flushed it and nothing happened as expected. He said, Oh, looks like nothing is happening, you should be ok. Every system is different so you never know. Sounded like a cop out for someone that just got caught in a lie.

I called a handyman (not even a sump pump specialist) that my parents had used in the past and he came on Monday to replace the pump. He charged me $200 for labor and $220 for the pump. It took him 45 minutes and he took his shoes off without me asking. I guess this handyman also had the deep technical knowledge as well. The amount I spent to have Beacon take out the pump, I could've had the whole job completed.

Jason M.

8/16/2012

My air conditioner unit went out on Tuesday so I called Beacon in Kent. A man answered the phone and I explained what model ac unit I had and what was and wasn't working with it. He then proceeded to place me on hold for 25 minutes and never returned to the phone!

Ioana H.

09/11/2013 12:00:00 SA

My rating should have been NO STARS WHATSOEVER!!! Very upset with them!!! They charged over $300.00 to snake the bathtub twice!!! Unbelievable! After I called the guy, he didn't take care of me at all; I am speechless!!! Call around and get someone else to come do it because with them you will get ripped off big time!!! Please look around, call around but DO NOT CALL BEACON!!!

B. T.

8/15/2013

After months of dealing with the terrible job this company did for us i now try to post a review on yelp to save others the heartache we suffered and of course Beacon gives us trouble again... we can add accepting responsability as another thing they are bad at... so, no i do not want to talk to beacon again about our trouble, it is over and trust me when i tell you it's in their best interest if we don't share the details with the world, i'm being nice when all I say is DON'T CALL BEACON PLUMBING!!

Laurie J.

10/30/2013

The two service guys were very friendly and diagnosed the problem very quickly and had the heat back on within 5 minutes. It turned out to be the thermostat (one bent connection), instead of the furnace. They were willing to sell and install a new thermostat for $300, but did not have one available. They did not give a hard sell, so I did not feel pressured. I was told that the $75 service fee would be taken off the service bill, but once I gave them the $50 coupon I had, they did not stand by the waive of $75, but did take $25 off to make the coupon worth $75. I guess I should have been more forward about what I was told over the phone. Total bill was $165. But I have heat!

Cheryl U.

7/18/2011

I called them out b/c our sewer line backed up - after being told the tech would be there in 30 he showed up an hour later and was irritated with me b/c he couldn't get parking directly in front of our house (we are in Capitol Hill). He came in, quoted us the price and then snaked the line - after which he got the snake wrapped around itself and stuck in our sewer line. When questioned, he became belligerent with both my husband and myself and was just generally really unprofessional.
Another employee showed up to help out and the first tech was rude and unprofessional to him saying things like its a problem b/c their plumbing is too old and they don't have plumbing up to current code (the house is 90 years old) and then outright refused to discuss the problems with the new tech and wouldn't answer questions beyond that point.
After trying to get me to sign an estimate as my receipt (thus authorizing them to start work on a very large job) the tech left saying someone would contact us in the morning to figure this out and get the snake out of our sewer line.
A senior tech showed up this morning to fix the problems from last night and to his credit, he was professional, courteous and took the time to explain the problems with the sewer line and fixed the mistakes of the first tech. The rest of their office was not professional or courteous to deal with and I won't likely call them back out to fix any problems or issues in the future.

Jessica N.

12/09/2011 12:00:00 SA

A few months ago I made an appointment with Beacon Plumbing for a clogged kitchen sink. The service guy made an enormous mess in my kitchen, ruined several of my bath towels (as he had nothing with him to lay down or clean up) and made no effort to clean up any of the mess that he had made...beside the fact that I paid $250 for his services, he failed to unclog the sink and misdiagnosed the problem. I thought that maybe this was par for the course with plumbing services & companies. Upon his misdiagnosis, we spent more $ privately to fix this problem...only to call another plumber. Best Plumbing came out yesterday and fixed what was only a clogged drain. They made no mess and were beyond professional. This company has a very unprofessional staff with seemingly no experience. Stay away!

Jason D.

02/02/2012 12:00:00 SA

Called these guys for a standard yearly tune-up of an electric heat pump, mostly because we had a coupon for them. They gave us a noon-4p window for service. Around 2p, they called to make sure we were at home and said they'd be there in half an hour. An hour later I called the dispatcher to ask where they were, and she said they'd stopped for lunch but would be by in another half hour or so. An hour and a half later I called again to see where they were, and the dispatcher informed me that she that something came up; code for I forgot about you and sent them to another house instead. Our appointed window came and went, finally around 415p the guys showed up. My wife made the mistake of telling them we had a coupon before they quoted us; they promptly pointed out that the coupon was for the internal unit only, not the external unit. The internal unit they would service for the bargain-basement price of only $60. They were will to give us a deal on servicing the external unit for $70. Of course, there was the additional service fee of $75, for a grand total of about $225 with tax. We agreed to pay this exorbitant-ish fee, mostly because we didn't want to call the original installer (that's another review altogether), hoping they'd at least do a decent job for the money. No such luck. They walked over our carpet in their boots without bothering to ask if it was ok and they made frequent paperwork trips to their truck, coming back reeking of cigarette smoke. I could've tolerated all that, but the last straw came when they were servicing the outdoor unit. One of the guys told me the unit should have a more thorough tune-up, replacing the coolant, etc. I asked him what it was he was doing if it wasn't the *real* tune-up, to which he replied Oh, I'm just cleaning it out. I mean, you're only paying $69. No sir, I payed you $225. For an hour of cleaning. Never again.

Daniel B.

05/02/2012 12:00:00 SA

About a 1/2/ years ago my mother needed a heater to be installed in her home, so I called beacon plumbing and they came out and installed a heater for her which cost me 1800.00 and then another 800.00 for the service, in which we accepted a fiance, well a year went by and my mother's heater went out again, so we called beacon and a guy named Jon came out, when he arrived he was extremely rude, when i showed him the heater he became more agitated then he took a phone call in the middle of me trying to talk to him about my problem, about 20 min later he finally hung up the phone, jotted something down on paper and told me that it would cost me 199.23 for him to even test anything out, so we agreed and 30 min later he stated that the blower motor went out, this is a brand new unit and the motor went out?? He stated that in his professional opion that the motors last a lot longer then a year and that it was a faulty motor to begin with, once we told him that we got the unit from beacon he was irate and starting to speak to us with a very aggressively attitude. He then told us that it would be another 500.00 in order for him to replace it. Once the order was done i tried to place it on my home improvement card which i received from when i first bought the unit, well the card was being declined cause beacon didn't know how to run the card, after about 2 hours on the phone i discovered that the home improvement ended the contract with beacon due to the negligence work they do on peoples homes. I have contacted the BBB for the issues that Beacon Plumbing is giving out faulty product at a high price and charging almost double when they come out to fix their faulty product
Do not call beacon they will give you the run around and charge you way too much for shoddy work

Mistelle T.

9/17/2012

NEVER call Beacon, no matter how desperate you are!!!
I had a broken hot-water heater at 6am on a Monday morning and needed someone to come ASAP to help replace a standard, 40 gallon hot water tank. Not only did they take hours to come out (after promising they'd have someone there within the hour), they took about 7 hours to complete the job, did a sloppy job and charged nearly $2000 for it. Had I taken the time to get competitive quotes (which I did after the fact), I would have found 3-4 other plumbers that would have done the job in half the time and for only $700-1000. When I called Beacon to clarify and dispute their charge, letting them know that I'd spoken to several other plumbers that said they could do it for much cheaper, they would not explain what made up their ASTRONOMICAL flat-rate cost, nor come down in price. Not only that, but they said that they'd only charge half at a time, but charged all of it at once. Save yourself money, time and headaches by not calling Beacon and recommending against them to everyone you know. Or at least take the time to do competitive quotes before committing to anyone because you can't assume that all plumbers are within a reasonable range of each other. I would have marked Zero stars if that was an option. This is the only review I've ever written in my life.

Kristen L.

11/26/2012

Beacon Plumbing has been the worst experience ever!!!! My toilet flooded. The first plumber that came out had NO IDEA what he was doing. He spent at least a couple hours trying to unclog my toilet...should be a no brainer for a plumber....He ended up using a snake (that he, himself said is only suppose to be used for toilets) in the bathroom sink. He ended up breaking the pipes in the adjoining bathroom by shoving the snake into that bathroom. He literally BROKE the pipes. No joke! He didn't even apologize. If I had not heard weird noises and not gone into the other room and seen the snakeand told him to stop, who knows! .... literally 5 feet into the other room! Then he calls other guys. They unclogged the pipes. Two days later I have sewer water leaking from my downstairs bathroom AGAIN! They come out and fix it again. That was a Monday. Brent B. says he will be out the next day because he is too tired to deal with it this Monday night. Tuesday passes. Wednesday I call and talk to Steve. He says he will for sure talk to Brent B and have him contact me. I talk to Steve 3 times... still promised I will be contacted that day... NOTHING!!! I call YET AGAIN on Friday and finally Brent B. calls. He says he has never gotten a call from Steve in the last few days, but PROMISES TO COME TO MY HOUSE!!! He will be at my house that Friday.....no show, no call! I have a guy show up tonight, doesn't fix anything, but wants to charge me $150 to reset my toilet (which he didn't find or fix anything!!!!!!!!) and he wants to come back tomorrow and charge me another $200.....UMMM no thanks!!!

Lissa S.

12/25/2012

They are DISHONEST and SNEAKY. They came out right away, wrote an estimate but did not give me a copy of it, then went and fixed my problem, went out to the truck and altered the amount from $300 to $1300. Do not use them. They need to go bankrupt!

Greg B.

05/04/2013 12:00:00 SA

Check to see if Beacon is certified with the Better Business bureau and you will discover that they are not. There is a reason for this and I believe it is the way they trick customers into their ridiculous prices. Vulnerable people get stuck with their services and Beacon just does not care. If you call and try to have them justify their business tactics customer service will tap dance and basically say this is the way they do business. Again, I wonder why they have so many complaints and are not registered with the BBB. My suggestion is to stay away and quit freakin. There are many other plumbing companies with much better ethics.

Pamela W.

7/17/2013

I just had the most unpleasant conversation with the Beacon Plumbing scheduler. We need a simple drain clean-out. She wouldn't give me a quote, and I accepted that and asked her if she could give me some reasons why I should choose Beacon, since they were basically operating under the same model as Mr. Rooter. She started yelling at me about how it wasn't her job to sell me anything and I should just make a decision and it wasn't her problem if I couldn't make up my mind. OK - Mr. Rooter it is!

Chris B.

7/26/2013

Do not Call Beacon, even if you are freakin. I have a rental house that had a water line leak between the meter and the house. Wasn't sure where the water line was exactly, so I called Beacon to see if they had the tools to locate the water line for me. The guy on the phone said yes, and they could be there in under 2 hours. I figured it was worth it for $75 service call so that I wouldn't have to dig all over trying to find out exactly where the line was.
2 hours later, tech shows up as planned. But before he even LOOKS at where the leak is, you need a whole new water line....be about $2800. Excuse me! He didn't even look at the small hole I started digging to see what was going on. I sad no thanks, just want to get the water back on for the renters.
Then asked him to just mark out for me where the water line is. I don't have that type of machines, I would have to call a service to come do that. Why in the heck did the guy on the phone say they did this service then! I explained exactly what I needed to the guy on the phone, he said they could do it. Instead they come out, quote me for a job I didn't need or ask for, then asked for the $75 service charge payment. So while he was writing me up my paperwork, I dug for 5 minutes and found the water line and the hole. Ended up costing me $7.62 for two couplers and a piece of pipe, oh and of course the wasted two hours I waited for nothing and the aggravation.
Pretty much this company is a bunch of money hungry rip off artists. Whatever they can do to get money I guess. Not a way to run a business. DO NOT USE THEM OR CALL THEM. Believe everyone out there who says they are bad. They truly are. I feel sorry for people who fall for this crap and pay it because they do not know any better.

Orlando T.

9/28/2013

Don't do it!
We had the Beacon Plumbing come out to troubleshoot our burping shower, toilet and sink. WTF What The Freakin is up with Beacon! Well the young kid and his apprentice gave a quote for $15,000.00 in 15 minutes that our whole plumbing needed to be replaced...It is amazing how the customer service is at it's low. No troubleshooting explanation on the results. Now after further investigating we contacted another Plumbing Company, with there troubleshooting the estimated to fix the issue was $1300.00 if an additional pipe is not needed it would be $800.00. All Purpose Plumbing came out and after ample investigation (About 45 minutes)
I am taking the effort to other consumers to take the next step and get another opinion! It is sad in this economy that there are companies/people that do not do the RIGHT THING... Being honest and up front with customers will go along way rather than the Deception and Trickery.

Jean H.

09/04/2013 12:00:00 SA

Beacon Plumbing arrived on time and, listened to the problem and checked the hot water tank. He explained in detail what he was going to do and the cost of what it would be, I thought the cost was rather high but needed the problem fixed. If I ever need another plumber, I would probably check other plumbers for cost comparison, but service Beacon couldn't be beat.

Barbara B.

08/12/2013 12:00:00 SA

I would never recommend these guys to anyone. Started off by them telling me they would be at my house in the morning, but showed up at 2:00, and he went through my house with dirty boots. I was also told that $75 call fee would be subtracted from the bill, but when the guy came out he said it's added on top of the bill. He then said he didn't have the right equipment and would need our toilet removed and to snake it out from there to less than 20 feet he wanted $700 and that's with us removing the toilet. If that didn't work then another $500 to come back with other equipment and snake it out from the street. I paid him the $75 plus tax and told him to leave! What a freaking joke with these guys. Don't ever call them unless you don't mind guessing work and paying a fortune.

Jerry H.

07/11/2009 12:00:00 SA

Beware of this Company. Get an estimate. They charged me $600 to install a kitchen faucet (and I supplied the faucet) The tech kept telling me he couldn't give me an estimate, but that he would not over charge me because He wouldn't be able to sleep at night. He was in my house approx. 1 hour. Never have these guys do work for you without an estimate. Don't screw up like I did and give them the go ahead to do the work. After reporting them to the Attorney Generals office and the Better Business Bureau, the BBB informed me they are not a member. Their ad in the phone book clearly shows a BBB symbol on their ad.

Jehovana S.

03/09/2011 12:00:00 SA

Don't do business with Beacon Plumbing! They replaced a high-limit switch on my gas furnace and charged me $307, plus a $100 service charge.. It took one minute to remove two screws and plug it in, and I found out later that the part costs less than $20. When I contacted them about the inflated charge their reply was we don't work by time and material and use flat-rate pricing. I forgot to mention that the Better Business Bureau has them rated a C- for 69 complaints filed against them in the past three years.

Chris J.

6/20/2011

Even if you're freakin - DON'T call Beacon....

These guys advertise a lot so you do think of them in an emergency, but they must survive completely on one-time customers. I paid (I hate to admit it) $350 to have a sink drain snaked, which took about 10-15 minutes. Hourly rate worked out to about $1,400 if you do that math. I'm okay with their after-hours trip fee of $75-$100, but when I had to initial a bunch of rates (standard fee of $260 for drain unclogging) and disclaimers before they did anything I knew that they must deal with pissed-off people A LOT! It was a simple fix, just as I expected, and I would have rather had time to call other plumbers or go get a snake for $20 and save a few bucks, but it was a Friday night with the kids and my kitchen was covered in waste water - so I let them do the work. The guy was nice and fixed the problem - for about twice what I expected to pay. Just felt like it was a complete scam taking advantage of people in a bind. So, yeah, they'll fix your drain - but it will cost you!

Jenny C.

10/27/2011

The only reason I stopped freakin was because I didn't let them do the work! Our hot water heater broke so I was thrilled when they came out within the hour. However, they totally took advantage of the fact that I didn't want to take another cold shower. He came in and within 15 seconds said some part was broken, and it was too expensive to replace so I should replace the whole tank for $3000! He called someone and they could have the tank that afternoon. Thankfully my husband likes to get multiple estimates so we called a neighborhood plumber. They came and replaced the tank for $800. Now I see how they can afford all those obnoxious commercials. The plumber was very nice, but they clearly are trained to scam you. DO NOT use these guys!

Bert B.

12/05/2011 12:00:00 SA

For the same project, this company asked for $3000, while the other company charged only $1200. But what really turned me off was their tactics to pressure me to accept their good deal.

Sam S.

3/15/2012

03/15/2012

Extremely high inappropriate charges! Beware of these guys.
1- Spent 45 minutes in his vans to find the right tool and time charge against me.

We had an issue with gas furnace, it was not blowing hot air. looked at the local paper, coupon book, called the company, tech came over next day. He had told me the price for running dignostic 150 which I agreed to it and will be deducted if the work was done. The tech spends hour and half and could n't come up with a conclusion what's wrong. Finally, he tells me that the whole circuit board was bad and needed to be replaced. He told me the price for the replacement 479 something like. I did not agree with him that it was bad. I asked him if it is bad than why would rest of the furnace will still function, blower, startup kit etc, but not the flame starter. He could n't come up with any good reasons, and calls another tech. The other tech tells him what to investigate and he finally figures that it was the transformer that has blown.
Oh, the tech kept trying I can make decision on buying a new furnance and water heater from them instead of repairing it with $500. Since it was too old blaw blaw.
He replaces the transformer and when I asked him how much was it. He opens up a binder and looked at the price, I was shocked, it was almost the same price as circuit board, $466. Wish he had told me how much the transformer replacement cost would be. Couldn't do anything, but to pay the tech. and came to work. told the story to coworker, he he tells me that the actual transformer costs $ 13.70 cents.
I called back Beacon and they kept arguing that amount of time it was spent there justfies the cost. Well, you could have spend 8 hours there figuring out what was wrong and replacing the wrong part, it would not have been my call. you are charging 150 for diagnostics to figure out in one hour or 10 hours, and still wrong.

I could have saved $ 350. Beware!!

Lynn R.

5/15/2012

Buyer Beware... start freekin' after you hire Beacon plumbing. My water heater went out I called Beacon. They charged me $1773.54 to replace it. I didn't know at the time, but the 50 gal tank they charged $1,137.11 for other plumbers in my area charged $550.00 for. They also charged me $407.56 for an expansion tank that other plumbers charge $60.00 to $70.00 dollars for. Plus there was a $75.00 trip fee. I feel totally taken advantage of. I am 85 years old and did not know anything about what a reasonable cost would be, I have since found out. Beacon charges are excessive.

Mike D.

7/15/2013

If you need a plumber don't call these guys they are crooks I called them out for a clogged pea trap and the charged me $330 for a 5 minute job they are crooked workers, first he said he wanted to go in my crawl space but didn't want to get dirty so he came back in the house and did not take off shoes or wear booties while walking around the house then he went to his truck to get the snake machine and proceeded to work the cleanout not the pea trap after I told him the problem was with the pea trap nothing else so he went and got the little snake cleaned the pea trap and said that he was done and he charged me $75 to come out $276 for the !!SEVICE!! and then I showed him my coupon for $50 off I thought he was going to cry so after deducting that he said the total comes to $330 really for five minutes I hope the IRS is screwing them as much as they are screwing the people in Washington.

Jill C.

1/20/2015

Beacon's 24/7 service is NOT truly 24/7. We had a plumbing backup & called Beacon on Saturday evening. We were told someone would be out THAT night to fix our issue. Got a call back over 2 hours later saying they would NOT be out until Sunday morning. When Josh M. showed up Sunday morning, he informed us that we were interrupting his breakfast (!) Seriously, this is YOUR job & I don't need to hear about your personal business. Josh unprofessionally parked diagonally in our Handicapped parking spot for members right in front of the club (when there were plenty of other spots available). He was very unpleasant with all of our staff. Unlike Beacon promises in their ads, we were charged MORE than the initial quote. When I called to inquire about the $100 service fee that was added to our invoice, Maisy informed me that someone would have to call me back. I received a call back over 2 hours later from a manager, Steve, who informed me that everything was done according to Beacon procedure. When I commented on the price, Steve actually mentioned that Beacon has a lot of overhead and they have to pay for their ads (!) Read when you sign the quote as they write the amount plus any applicable sales tax and service charge. Bottom line: rude employees, expensive service ($473.24 to unclog a toilet!), managers that don't care when you tell them that you won't do business with them again. The only reason I am giving them 1 star is that the toilet is now functioning. Going to call Rescue Rooter next time!

Brent P.

2/24/2015

Lesson learned! Never call Beacon Plumbing! I had a toilet drain line that was clogged. I had already drained all the sewage out of the line and attempted to clear it myself, but my snake wasn't long enough. I called Beacon and they came out and said it was $500 just to pull their camera/snake out of the truck! That was the cheap option! The second option was to use their motorized snake which was over $650! $650 to snake a drain line! What?! I had already done the hard work and drained all the sewage out so all they had to do was snake the line (which took about 10 min) and it was done. Unbelievable! I have no complaints about the quality of work or the people that performed it. They were very nice. Just WAY OVERPRICED. $700 for being at my house 45 min and the tough work had already been done for them. Wow, I'm in the wrong profession. Way to go Beacon. You got your $700, but it cost you multiple customers. I should've just bought a longer snake at Home Depot, or called someone else.

David L.

05/06/2015 12:00:00 SA

On 4/4/15 (Saturday night) our furnace quit working, I made arrangements for a Beacon repair person to come investigate. He ended up changing out the blower motor and circuit board for $1420.49, on 4/25/15 the furnace quit again. This time the same mechanic changed out the ignitor for $626.75. The next day it quit working again, this time I checked with a different company who said it sounded like nothing more then a carbon build up in the jets and to run my finger across them to clean them off...this worked and I have not had a problem since. I further investigated the cost of the parts that were sold to me...they charged me $829 for the blower, I found it for $242.45. they charged me $368.25 for the circuit board, coincidentally I found it for the same exact price...and the ignitor they charged me $626.75 which I found for $23.95. I contacted their customer service department to try to get a portion of the costs back to no avail as they stated As to our pricing, first and foremost you know what you will be charged to complete any given task before the work is started

Kendal P.

12/31/2014

I have never been one to write a review but that is how disappointed I am in Beacon Plumbing services. We had an issue with our master bathroom tub fixtures. We tried replacing ourselves but water was still leaking from one side. When Beacon came out they didn't even try to trouble shoot the problem. They insisted on cutting an access hole in the wall and then wanted to replace the entire unit (which we already had on hand) because they said it could be cracked?? I asked if they should at least look at the actual faucet first to know where it was leaking and he said no. They didn't turn the water on to even see if water was leaking out of it. I feel like they jumped to the most difficult and expensive fix without even knowing if that was truly the problem. When I asked if it was in fact cracked they couldn't even give me an answer other than it would make them feel better to just go ahead and replace the entire thing. They wanted over $1000!!! I ended up telling them forget it the price was way too much. They still ended up charging us $212 just for coming out and cutting a hole in the wall. I do not trust this company nor would I ever recommend them to anyone! I really wish I would have read the reviews before we called them to come out. It would have saved me a ton of frustration and money. I will definitely be reporting them to the BBB after the holiday. Business like this is unacceptable.

Denise R.

11/19/2010

Talk about poor timing, when it's supposed to be really cold this weekend, our furnace decides to take a little vacation. Blowing cold air, then hot...then really cold! I called the company who been servicing the furnace since its install in '99. When the tech arrived, I initially felt he had no time for my questions - maybe because I'm a girl and why did I need to know these details. Anyways, after he spent some time one-on-one with the furnace, he told me that the circuit board needed to be replaced, but that he'd have to order one, and it could be tomorrow or the next day...and he'd be back to install it. Unable to provide me with a quote, he said he was going to leave the unit like it is... meaning disconnected -- i.e. not working, i.e. no heat. Remember, it's cold in here! When I asked why he said because it will be ready for me just to install it. So, when my better half came home, he was less than thrilled to find that we had no heat. At least, prior to the tech's visit, the furnace worked part of the time. So...50 degrees inside...and cold. Gloves, hat, sweatshirt, socks...the works! After our experience, we felt strongly about not giving our business to a company that would leave us without heat. Company A now sent a different guy out to put the unit back together. Then I found Brian at Beacon! I have to say, if you're looking for a very nice, knowledgeable, competent and thorough service man, one who will explain everything in a way you feel you actually understand it, then Brian is your guy. Same day service, he diagnosed the problem, and went over and above and disconnected the outside hose, tested the PSI, etc. And, it's 6:30pm on a Friday night, when he'd rather be home with his family - he's working away. So, if you've ever felt that you'd like to find that one guy (or gal) that you could count on to help you with your heating or plumbing needs - I highly recommend Brian at Beacon. You can read other reviews, but remember they do a large volume of business. Personally, I don't think you'd ever go wrong with Beacon - I'd just recommend you ask for Brian! **sorry for the brevity of my review** :)

Della K.

9/30/2010

We called Beacon Plumbing a couple of days ago to fix a leak in the pvc pipe that connects our refrigerator to the water pipe under our house. Since it was late in the afternoon, we were getting concerned about not letting the leak continue through the night. The plumber arrived and I thought that he went right to work on the leak. Not so. Before he inspected the leak that he was called to fix, he inspected our hot water heater and wrote a proposal to replace it for about $2000.00, a price that includes sales tax. I declined because our hot water heater was working perfectly well. He then went under the house to inspect the leak. When he came up he said that it would cost $309.00 plus tax to fix. I thought that there must be something terribly wrong with the pipe to warrant such a high repair fee. This is in addition to the $100.00 that we would have to pay for a service call. He went back under the house and came back up 20 minutes later and told me that it was fixed. For this he needed $409.00, plus tax. I was shocked at the high price, but payed it anyway. I signed the sales receipt, therefore, I am obligated to pay this bill. The plumber who came out was aware of this and took great care to make certain that he followed the legal protocol. Having buyer's remorse, my husband called Beacon Plumbing the next morning to question the amount of the charge. The plumber who came to our house called him back and yelled at him. My husband then spoke with a supervisor who told him that he would look into the situation and call him back. He never did hear from the supervisor, but he did receive a call from the in-house attorney for Beacon Plumbing, who said that we have no choice but to pay the full amount. I think that it's interesting that we heard from their attorney so quickly. It makes me wonder if this is a daily occurrence at Beacon Plumbing. Beacon Plumbing must believe that the Seattle area holds enough one-time customers for them to survive. We shall see. I certainly will never call them again.

Suzanne H.

05/08/2014 12:00:00 SA

I didn't want to call a plumber, I wanted to save money and fix the faucet myself. But I got in over my head and needed the water back on desperately. So because I was 'freakin' I decided to call Beacon. I didn't read any reviews or try to figure out the cheapest option, but the guy who took my call told me they would be over within 45 minutes and give me an estimate of how much it would cost before they did the work, so I decided to go for it. In about a 1/2 hour there was a knock on my door and two super nice guys were at my house and in the next 1/2 hour they proceeded to get my faucet to work so the water would turn off, AND they did a whole bunch of other things that I didn't ask for, like clean the debris that had build up in my faucet and fixed the valve under the sink so I could turn off the water for just the sink instead of having to turn off the water for the whole house, and they didn't even charge me for those extras. Seeing how they worked made me realize that I really couldn't have fixed it myself. They were prompt, nice, and not expensive. And I was soooooo happy to have have my problem fixed and my sink in tip top shape.

Martha C.

5/31/2014

Starting from 'gruff JOHN,' a dispatcher I'm guessing, who called at 0856 to set up my Saturday, 5/31, appointment and whose call I returned at 0859 when he told me I could expect service between 1000-1030. It was scheduled for 0900 yesterday, I said. He listened and by 0915 I received a call from Brent saying they'd be arriving in 10-15 minutes. They did. Looked at the two problems; showed me what the problem was & described how it could be solved; wrote their estimate & started work. They were both knowledgeable, efficient, polite and helpful. (They finished clearing the contents of two water soaked shelves for me eliminating my need to stand on a ladder. Greatly appreciated; thanks!) I worked outside as they worked indoors and when they were finished, 'Bill' said, Looking good, Martha. He could either have been referring to their work or the area I was cleaning outdoors; I'm accepting it as a two way comment! Brent not only showed me the bill, explained the applicable discounts, told me clearly what had been done and what I could expect, but was easy to talk with; they are a team of whom BEACON can be rightly proud! Thanks for sending them!

M M.

02/05/2014 12:00:00 SA

Please find another plumber!!!! My son was taking a shower at 11:00PM at night and my ceiling below started dripping into the dining room. I was freaking and called Beacon after watching the cute Marshawn Lynch commercials. PLEASE don't make the mistake we made. Someone named Josh came over to assess the problem. He assured me his diagnosis was 100 percent correct and I would need $1117.72 to complete the job. I paid them 100.00 to come out that night. He wanted half the money up front to start the job the next day. I almost paid him ...thank god I didn't. My house is fairly new so I decided to get the builder involved first although I thought my warranty was up. 2 different plumbers came out and let me know that I had a tipped tub and all of the pipe replacement that Beacon wanted to replace was completely incorrect. I called a few weeks later to share this with Steve apparently a manager or person in charge at Beacon(he didn't really want to tell me his name) and he was short and curt with me and didn't seem to care about the incorrect diagnosis of my problem. He ended up hanging up on me after telling me he would call me back although he failed to get my phone number...anyway, just wanted to warn everyone DON'T CALL BEACON!!

Ryan C.

02/04/2014 12:00:00 SA

So my wife had someone out to unclog the kitchen sink. I had a 25 foot snake and it wouldn't quite reach the clog. I figured it might be easier to have someone out and fix it versus going to home depot and buying a longer snake. I was right that it was a pretty easy fix. Someone showed up and didn't listen to my wife when she told them that a snake less then 25 feet wouldn't take care of the job. So they sent someone else out and fixed it in 15 minutes. They charged 370 bucks plus tax to unclog a drain in 15 minutes. When I called and asked about it, they told me that they fix problems other people can't. This company preys on people that don't know much about plumbing issues (ie. my wife) and completely took advantage of her. I guess it was my fault for trusting a company, that clearly needs to recoup what they paid Marshawn Lynch for his advertising spot. I would not recommend this company and plan on telling others to look elsewhere.

Beth H.

02/03/2011 12:00:00 SA

Why would you be asking information 13 months after this was posted? Obviously you didn't care enough to investigate in January of 2010 instead of January of 2011 when this happened in December of 2009. Trust me it happened and I don't care to share any information with you 13 months later! By the way drove all the way up to WA from CA spent 4 days enjoying the sites staying at hotels and eating out and bought a rebuilt kit for the toilet for less then $50. I had a vacation took care of the toilet had a few steak dinners and still came home with money in my pocket compared to the $900 estimate. Sounds like by all your bad ratings you're trying to clean up your act but it's a little late 13 months later! I've spent over 25 years in the building trades in the SF Bay Area and I'm now retired and even with the high cost of CA living, I can still get a toilet for a lot less than $900. By the way no other option was offered except the $900 bargain toilet. What would make you think I would release personal information about my tenant to you? I've seen plenty of shady contractors in my day!

D W.

11/14/2012

My water heater fried and I called Beacon Plumbing. They were out the next morning, Brom and Thomas showed up on time, were very friendly as well as courteous. They did the job efficiently as well as fairly affordably. My only gripe is the person on the phone was rude and she would not quote pricing over the phone which is always concerning. Since I had already received a bid the day before, I knew their pricing was in line with what the ongoing rates were. My other gripe was that I told the woman, Qiana over the phone the size of the water heater I needed and she told me they were stocked on the truck. That was not accurate and I had to wait an hour for Brom and Thomas to go back to pick one up. Had that been the case, I would have had them in and out in under two hours. Instead it took them 3+. I would recommend them based on the service I just experienced. I just think they need a better customer service person on the phone.

Kathy L.

11/10/2012 12:00:00 SA

I had a terrible experience with them twice. First I had a garbage disposal that needed to be fixed, I had bought the replacement and just needed it installed. I called 4-5 different people to get estimates. On the phone they said it would probably be around upper $100. When they came out they then said it would be over $400 and it took them only 20 minutes to do it, unfortunately I wasn't there and my wife was and so she ended up doing it. I would have done it myself if it was that much and would have never had them come out for an actual cost of over $400 for 20 minutes of work. Second issue, I had a broken furnace, they came out for 90 bucks to look at it and said they jump started it and I would need to replace several parts giving me an estimate of 6-700. They even made the comment that I should think about replacing the furnace which would cost over $5000. I thought it was unusual that they could jump start something yet I need 6-700 worth of parts or even had to replace the furnance. I paid $150 to have someone else come out who disagreed with all of their assessments and the furnace is still working without changing anything. I will never call them for anything again and I would suggest you stay away.

mary t.

8/26/2011

Beacon showed up on Saturday the week before Christmas, when I could find no one else, because a shutoff in the top floor of the triplex had leaked into the wall below. I asked the Beacon guy to epoxy the valve shut. But , no, he insisted on my taking the ceiling out below (suggested half the room, but I nixed that, since it was in a corner) It's an ancient building. When he saw rat leavings, he wouldn't work it unless I called an exterminator. The rats were long gone, but they'd been there. $150 later, I called back and they sent other guys (it's getting dark now). They cut a 4 x 6 hole around the shutoff and epoxied it shut. 15 minutes. Cost? $942!!!!!!!!! I filed a complaint with them, with the attorney general. Eventually, they gave back $200, but even $742 was immense for what I asked them to do (plus the cost of the exterminator, who said, this is no big deal, just vaccuumed it and shot some bleach around. I sound like a victim, but people were going to Christmas parties,and the water to the entire house had to be off the entire day. I was stuck, but their price was extraordinary and the first guy cost me another $150, when all he needed to do is have me clean it out so he could work. Still, 15 minutes for nearly a thousand dollars.

Sharol H.

10/06/2011 12:00:00 SA

I had a tiny but invasive leak in a copper pipe in my apartment. A neighbor said Beacon would come out right away, so I called. Two men arrived, a plumber and his brand-new apprentice. The senior man said he needed to drain the water from the pipes in order to fix the leak, but he was confused by the water system in the building. He asked me questions about our heating system in the building, which I could only answer regarding my apartment. I let him continue to investigate our system. At one point he informed me he would need access to all of the other units in order to drain the individual pipes. I found this odd, because a similar issue had occurred in the past and those plumbers did not have to gain access to each unit in order to drain the pipes. After another 20 minutes of looking around, he informed me that the job would be over $900. I declined, paid the service charge ($82) and sent him on his way. About 4 years ago I'd had Beacon out and they'd given me a similarly sky-high quote. I won't be making this mistake a third time.

Robb P.

3/13/2012

Never have I been so disapointed by a service company in all my years in business. I called Beacon Plumbing in an emergency because our regular plumbing company was busy on that day(Fox Plumbing). The service man came out the following morning to my business to troubleshoot a gas problem, when doing so he unhooked a gas line to a steam table. The problem was unrelated to the gas line (gas valve had been turned off the day before), but the service man stated that is was Washington law that when a gas line was disconnected it had to be replaced by a new one. He charged me $333.03 for the call and gas line. Beacon Plumbing called me up the following day to ask how I liked the service, and I told them. The owner came on the line and promised to send out a refund check that day for the gas line charge ($229.14), since it was a blatant overcharge. Waited a week and called back, the manager answered the phone, discussed it with the owner and apologized again. Said the bookkeeper misplaced the check, and it would be in the mail tomorrow. Needless to say I called seven times and finally gave up. Dishonest and crooked. Need a commercial plumber, call anyone but Beacon

Mark G.

2/18/2013

not even worth one star. scheduled a window for them to come out and a half hour after the window called to see what was going on. no appology, just asked if we still wanted them to come out. i said yes. another hour after that i was called back and asked AGAIN if they should still come out. seriously, customer service and commitment to customers is not in their business plan. plumbers are not hard to find...move on to the next one in the phone book.

Su H.

6/18/2013

I had Beacon come out to fix my rental's water heater in Seattle on Saturday . The Plumber gave me the estimate, told me he will come back on Sunday if the plumber has the part for it. The manager called me home early Sunday morning in Bellevue , told me to meet the plumber in my rental house. I went and waited there for him for about 1 hour, The plumber called, he said he didn't have the part & didn't understand why the manager called me in early morning. He said we will have to wait for Monday. Monday, The plumber text me said he was unable to get the part for the tank, so the job has cancelled. But I just found out that Beacon Pluming has charged 50% of payment to my credit card, $346.54 for doing not thing. It is not ethical for Beacon Plumber to charge the customer for the job that Beacon Plumbing didn't do. bad. I tried to call the Beacon's office, e-mail them to resolve this over charged from my credit card, but unable to get any answer. Text the plumber, he said, he is just a plumber, not thing to do with billing. told me to call the office ask for Steve, I text him for Steve's number, no reply from the plumber.

Jeff F.

12/28/2012

I've had Beacon perform other repairs for me and been pretty happy with the results but today I had a bad experience getting a leaky tank replaced. I got quoted about $3600 to get a pressure tank replaced. While the plumber was searching around for a replacement I did a quick online search of my own. Parts should have been around $900. When I mentioned this to the technician he said that it was going to take 2 plumbers a full day to complete the job. I needed the problem fixed so I foolishly said OK and gave him the go ahead to get the job done. I never saw the second plumber and the job was completed in just 4 hours (including a round trip to Everett to pick up the new tank, about 1.5 hours). So maybe this guy just works really fast... After he left I found a couple of gashes in the hallway drywall where he ran the tank into the wall while moving the old tank out. I could live with that except that he tried to hide it with tape and neglected to tell me about it. So all in all I figure he charged me $500/hr labor and then wasn't honest about the damage he caused. I won't be calling Beacon Plumbing in the future.

Beacon Plumbing - Seattle