Action Jackson Plumbing

Action Jackson delivered for us! Amazing work, done quickly and at a fair price to repair a sewer connection issue that was discovered during a routine scope of the line .  

The team on site did the whole work in mess than a day and saved our our prize trees in the process.  Could not be happier with the whole experience.

My dishwasher and food disposal were backing up into each other. I called the plumber *highly recommended* by my realtor... and ended up paying $875 to have my basement flooded with pretty significant damage. Think twice before you call this company and definitely ask the people who show up to walk through the house before they do anything.

Unfortunately, the two (very sweet but young and now, I'm realizing, inexperienced) techs who showed up didn't do a walk through first (of our 1943 house, which is... bound to have some nuances). They then immediately decided to jet, not snake, or even test a jet first, and flooded my basement causing at least $4k in damage. There were a number of misses made by this service and when I asked if I could talk to a manager before billing, I was told they couldn't leave the premises without getting payment. It made me feel very uncomfortable to have been forced into a solution not knowing any other options, forced into a price, and left with no recourse to challenge it.

Absolutely disappointed and feel very disrespected as a customer. Not to mention, still undoing the damage left. The silver lining: I called another company (2 Sons Plumbing) and they diagnosed the issue and fixed it without flooding anything and at HALF THE PRICE.

Had a clogged drain pipe. They came, hydrojet it, told me everything was fine. I checked it - the water ran fine. Thanked and paid them $900. A few days later, the first time someone uses the toilet (it's a guest room, not used all the time) it immediately clogged again. I called them, and they wouldn't even send someone to take a look - tell me it's not their responsibility.

6/1/22 update:
After 3 days when I was promised that the manager would call me and they never did, I gave up and called Greenlake Sewer. They sent Brian, who took care of the problem in 1/2 hr; didn't require hydrojetting - simple snaking was all that was required, so it cost $350 (compared with the $900 that Action Jackson charged me.
Conclusion: avoid Action Jackson; I recommend Greenlake Sewer.

-0. They came twice and they said all the drains were Clear all the way to the street and there shouldn't be anymore backups. It's a rental and no one was living in the house for months. Then I rented it out and one week later the drains were clogged and spilling out of the clean out valve. I was quoted over a $1000 to hydro jet the drains after being told there wouldn't be anymore backups.
I received zero guarantee on the work after the tech told me the work was guaranteed. So I went elsewhere and got guaranteed work for MUCH LESS money. I remember when Action Jackson used to be fair. I guess now that they're big shots and rolling in the dough they don't care about their customers. Some people can never hoard enough money. Bye Felicia.

It's a really pleasure to have Jackson and his team to work with us! I live in Mercer island and the basement was floating at around 9 pm, everyone at home worked for almost 4 hrs and that when we reached AJP.
Fastest response and great job done among all. They checked everything and said the main pipe of city has been clogged. And helped a lot the following day to communicate with the Mercer island city hall.
A solid 5/5 stars and will definitely come back!!

I've used Action Jackson Plumbing on now three (3) occasions.

The first two to conduct presale inspections on a home and the most recent to save us well over $12,000 in unnecessary work - on a Saturday during Presidents' Day weekend.

***** Back Story
We had a competitor company come out to try to resolve a backup sewer issues in our kitchen sewer stack. After opening the walls to find the area, I problem was identified as an uncapped 1 1/2 copper line.

The competitor company said they would be unable to get past the curves in the piping to see if there was an issue in the sewer stack, let alone try to be able to unclog any potential blockage. To address the issue, the competitor provided a $13,000 bid which would include going into the floor slab.

This competitor did not try to do any visual camera scoping or cleaning using the uncapped copper pipe that was discovered or any other area they could access.

Our prior real estate agent and friend recommended calling Action Jackson to get a second opinion.
***** End

I provided an Action Jackson representative photos and a brief but detailed explanation of the situation and competitor's assessment. The owner followed up within a small window of time to provide his assessment and to offer their help.

Work was done on a Sunday morning by Action Jackson. While the initial snaking and camera scoping took multiple attempts to get past the blockage,  they succeeded in clearing and then cleaning (using jet cleaner) the line.

Not only was the owner and associate beyond helpful and direct, the two individual plumbers that came out where of the upmost professional and helpful.

Even if they had not succeeded in clearing the sewer, based on our interaction with the members of Action Jackson, I would have asked for them to complete the more major work as estimated by the competitor.

Robel came first thing Christmas morning, and diagnosed and fixed our problem, and cleaned up, in less than an hour. He was super friendly and explained everything clearly and walked us through what we could do to prevent it in the future. Could not recommend this company more.

Action Jackson did a fantastic job clearing a clog in our main sewer line.

I had another provider out, and they charged me $900 to attempt to clear the clog. The plumber arrived an hour later than they said, and then pulled the toilet and spent over an hour trying to get his snake into our main sewer line. I had to go down into the crawlspace to take some photos for him of how the plumbing was laid out and it still took him a bunch of time after that. He kept sending the snake up and out the roof vent and jamming up into the toilet in the next bathroom. He had to call for backup as he didn't have a scope camera with him. Together with his supervisor, they scoped it and located the spot where they thought the clog was - 7 ft down in my front yard. They didn't want to run the snake or a hydrojet for fear of getting it stuck in our house's backflow preventer check-valve. They recommended digging to inspect the pipe and see what was there. (!!!) I sent them home (with $900). :(

By then, I'd gotten a recommendation for Action Jackson through a neighbor. Don Jackson called me, clearly explained up-front pricing ($800 on Monday, $1000 to come immediately on Sunday evening). I told them to come, and they had a tech onsite on time in 45m. It was immediately obvious that Robel was the real deal. Within 20m of being onsite, he had hopped up on our roof, fed his hydrojet through the vent, found the clog, and CLEARED IT. Robel then did a through job of scoping the line, seeing the roots, sending in some different hydrojet heads to cut all the roots out and make sure the problem was dealt with. Great work, toilets back in business, Thank you Robel, Colleen, and Don!

Where to start.... I called around several plumbers and albeit shocked at the rates was referred to Action Jackson as the one I wanted wasn't available. They quoted me a minimum fee to come out and investigate water leak issue. That fee would be applied to the work if they ended up doing the work.  That bill was ~300 with gas/truck fee.
Vey much liked the individual, seemed very knowledgeable, made a lot of sense. He recommended a remediation company as insurance needed a company to come in and dry and open everything that the plumber said was needed to be opened. AJackson works with this company in past so leverage a known commodity (they will work together and communicate).......
AJackson plumber got  busy and couln't come back when arranged with the remediation company. When finally did come back in Rem company ensured they were here to get the directions of what extra to open up beyond the drying. Plumber proceeded to identify the offending pipe and remove it although I wasn't convinced, but they are the pros. Dead piece of pipe removed (basically fell out) and cap put in place to where that pipe entered next pipe. Job done, ran some water to verify and scoped the line.

I wasn't convinced so while plumber was still here we ran another test repeating what the last thing done before water found on floor. Water shot out as seemingly still a slow plug forcing water up through some connected air vent and back out an unplugged hole. Plumber gives directions to open outside wall trying to trace a pipe OR remove upstairs cabinets as well. Charge is 900 for that day minus the original, more to come after restoration opens more for him. From what I can tell that covered testing, scoping and removing that loose pipe w/ a cap not a lot of time. Add onto this a very busy day between remed company, plumber and issues with existing payment method (didn't remember till later that cheque would have worked, and wasn't prompted). Trying to resolve payment method and getting repeated pings that bill is due by end of the work that day. Constantly pinged while I am working and juggling then threated with a lien and 15% late fee if not done by end of day. All I could do to not say something improper with the badgering (office staff is good at pestering you for payment). May be less upset if they were as good at fixing the problems efficiently (didn't figure that out for sure till found another plumber).One caveat, there is never just one answer but when you read my end note, less destruction is better....

Remediation company comes back and cuts open wall and tries to trace the pipe for plumber but opens up walls per plumber. Apparently plumber is now too busy and not coming back i need to find another plumber to finish the job (after following their directions and investigations....). The bill was for Plumbing services of that day, which sounded like a bunch of investigation in order to be able to fix the problem and now can't come back to finish.  I assume that means any new plumber will charge similar investigation charges for time to figure out whats' going on all over again. As little was actually accomplished.

Upside to the story, another plumber comes in and can't believe need to open outside wall or remove kitchen cabinets. Identifies problem, replaces a pipe and runs a line down from upstairs. Tests and proves everything works. Done in less than a day.Didn't need outside wall cut(so now I have to get it fixed), or kitchen taken apart (glad we avoided that)......  

Advice, read well the feedback of others. I didn't, I went on local recommendations. Hind sight is 20/20 the feedback i've read kindof makes sense. I hope there is a learning here somewhere.

A clog in our system backed up the whole house on a Saturday, and I was referred by another plumber to Action  Jackson. They were on-site and doing the hydro jet cleanout within hours. Quick, efficient, and professional. Very pleased with their service.

COMSUMER BEWARE!
I usually don't write bad reviews, but I have no choice to write this review to warn other customers don't be a victim like me.

Action Jackson Plumbing did a clogged drainage service at my place before about 3 years ago (12/2019).  I called them again on 10/28/2022 due to the same problem but this time only one bathroom got clogged up instead of both bathrooms like last time.  They gave me a quote of $760 cash for hydrojet.  When the guys showed up, I asked them to flush out all the drainage pipes on both side of my house and make sure no residues remain inside the pipes from the bathrooms to the main line and clear out the roots as well.  After 45 minutes, the tech, Tristen, said it was all done.   He said there are roots cut into the pipes and some blockages at the front yard and at about 88 feet in the parking lot.   He also said he will send me the receipt and the video of the camera of the pipes.  

A few days later on 11/2/2022, my mom was admitted to the hospital and after 10 days in ICU, she passed away there.  I was gone for 3 weeks to take care of my Mom and her funeral.  I didn't get home until 11/19/2022.  I contacted Action Jackson as soon as I found out about the clogged drainage of my shower and my bathroom sink on 11/21/2022.  I spoke to Isaac and he said I must pay another $250 for him to send a guy out to my place for another service.   That was when I realized that I did not receive any receipts nor video of the pipes from the service on 10/28/2022.  Isaac then forwarded the receipt to me but not the video yet.  Until now I still can not see what wrong with my drainage pipes...  I asked Isaac to come out to clear my drainage as a courtesy because I just paid them $760  a few weeks ago and I was gone for the whole time.  He refused to do so. Then I asked to speak to the owner.  He said he will pass my number to the owner but no guarantee that the owner will call me.   I waited for 1 hour for the owner, but no calls back.  I called the office again and this time I spoke to a woman.  She told me Isaac is an owner and what Isaac said is  final and she hung up phone on me.
 

This morning  (11/22/2022)  I tried to call the office again and hoped we can resolve the problem, but to my surprises, all my calls were transferred directly to a voice mail (even though they have 24/7 answering service).  I left 3 messages but no one calls me back. I decided to drive to the office with hoping I can solve the problem with the owner.   I met Angela who told me the owner was not there and she sent a text to the owner.  I was waiting for the owner to call back but another clerk came out asked me to leave the property and she threated to call police on me because I was trespassing.   She was very rude.   I could not believe how this company can treat their customer like that.   They are extremely unprofessional and unfriendly.  

At this point, I highly recommend everyone to save your time and money.  Please avoid Action Jackson Plumbing at all time.   Thank you for reading my story and taking on my recommendation.

This company is extremely unprofessional. My sink got clogged and it was full of grease. I asked South West Plumbing to check and they gave me several plans (hydro-jet to main line or city line) and quotes on them. I think that is too expensive so I checked with other companies. Action Jackson gave me a rough quote in the phone call and I told them my case was complex and I want their tech to check in the field and give me exact charges for different plan. And I told them the house is rent house so I will not be on-site.
I wait for quite a long time and no one called me. So I called them and they told me that my work was done. I was so surprised because I didn't ask them to start the work before talking with me. So they finished the work and it is one of the simplest solution in the plans South West provided, which is not my first choice to solve my sewer problem. And because I am not there, I have no right to pay with check but have to pay 3% more with credit card.
I tried to reason with them, should admit, I want to ask for some discount. And who won't in this kind of quote? Because I am waiting for my final quote for detail, I didn't ask anything through the phone. They rejected my request and told me that on their note I asked their service right away and I am not on-site so I should pay with 3% more. I tried to talk to the manager but got rejected. Later the owner called me, she was not tried to call to solve the argument but just warn me that they did everything right and I am only trying to get money back after work is done.
I am sharing this story here to let everyone how this company works before you quote for its service.

Action Jackson came out the same day we called with our sewer overflow issue. Isaac was great! Friendly, efficient and knowledgeable. He explained what he was doing and also made recommendations for future actions such as an annual scope. We were greatly relieved to have our sewer issue resolved the same day we noticed it! Thanks Isaac and Action Jackson!

Shout out to Anthony and Uchenna. Who spent last Saturday with me for 4 hours, these guys would not give up. I am so grateful we successfully resolved the problem. My tenants were happy and so was I. I called them and they came out within the hour. You can't go wrong with Action Jackson, they are professional and know their stuff! Professionals all the way.

Called them on a Friday at about noon just hoping they could help us with a clog in main drain out of the kitchen before the weekend. Well, here it is 3:30 and Jay just left. Problem solved. Very reasonable cost. Could not be happier.

Had these guys out for service before and while a bit expensive they got the job done. Called them again today for a quote to replace part of my main sewer line and they had no record of doing business with me. OK, told the gal on the phone the issue was currently happening and if they could get someone out ASAP they would get my business.

Guy comes out and says he can't give me a quote because the issue is currently happening and wanted to charge me 250 dollars to clear it for the quote. So much for a free estimate. I made it very clear the issue was happening over the phone to the gal and she even called the guy and called me back to try and make it same day.

Called the office back to express my u happiness with wasting their guys time and mine and she acted like it was no big deal.

Very poor customer service.

I had a great experience with this company from start to finish. They were knowledgeable, to the point where they knew exactly what was wrong the minute I told them over the phone. They came promptly and fixed the problem. The guys who did the service were friendly and professional. They answered all of my questions and left me 10000x less stressed than when they arrived. Best of all they were VERY safe when it came to covid practices. 10/10!

Requested a quote for sewer repair and cleaning.  Received a quote in writing, got a date set, so went to get a permit from the utility company.  All of a sudden they backed out of their quote saying we don't want to do the job unless you pay more.
This whole procedure took us more than two weeks and now we're left without a prospect of having the job done in the near future.  Avoid at all cost.

Action Jackson replaced five feet of our sewer main and hydro jetted the rest of the line of debris and rocks from root intrusions. Very professional, courteous, and always on time. They helped make our home buying experience very good. Highly recommend them for your plumbing and drain needs!

Have had these guys out two times only to say that he can't do anything to help and then leave less than 5 minutes later, or try to leave. First time, we had to basically say, we need you to do SOMETHING to check on this pipe... please? He eventually agreed to run a rooter through it for about 10 minutes and got some stuff out. He would have left if we didn't implore him to try something to check on the problem. I provided descriptions of the (separate) problems both times, when they arrived, there wasn't any surprise or new information. They could have just said over the phone we don't do that kind of work or there's nothing more to do  or I wouldn't do anything or something, anything other than this... twice in a row.

Second problem, a leak behind the wall in the shower... provided a full complete description of the problem. Water dripping behind the wall from somewhere in the shower assembly. Came out, looked up the hole we cut, went upstairs to the shower, looked at our shower handle and was like not sure how to get that one off... but anyway, not sure if I do that kind of work anyway, here are some other numbers to call and literally left in like 5 minutes. Didn't even try.

I don't want to be a negative/spiteful person, but we've given this company now two separate $99 minimums for basically nothing. I asked for my money back this time only to be told oops we already ran it.

AJ - If the description doesn't sound like your scope of work, or if you don't think you can help, please let people know. We feel kind of scammed.

Update: Was personally contacted by the owner over the weekend. Thank you for reaching out and making things right.

Just had a sump pump failure in our french drain during heavy, heavy rain and we called Action Jackson to see what could be done.  The woman who answered the phone explained their process very professionally and thoroughly and sent out Anthony within an hour which was amazingly fast and exceeded our expectations on timing.  Anthony was great - super friendly and professional, and quickly diagnosed that it was a failure with the float and got it replaced quickly.  We were very pleased with every part of this experience and Anthony helped bring a lot of relief to a potentially very serious situation (there was a LOT of water that could have ended up against our foundation).  We will recommend their services to everyone we know in the area.

I contacted this company about scoping and potentially hydrojetting a clogged exterior drain. Their estimate  ranged from $600-800 based on payment type. I wasn't sure if they could do the job, but they eventually offered to do it for $500. They couldn't scope or hydrojet the problem drain and they still charged me $500. So no problem solved and now I'm out $500. A licensed plumber wouldn't charge this much and I would probably have an answer to my question. I give 3 stars instead of 1 because the techs were nice

Can't say how awesome this company is. I was referred to them by Kings Plumbing for a clog we were having leaving both toilets unusable. Called them Thursday morning and with Stacia's help they were there in less then an hour. The guys were in and out in an hour and price was less then we thought. Definitely keep their number on file.

I've used these guys three times over 6 years. The first two times were for a backed up pipe in the laundry room: they came a second time because there were now roots in the pipe that needed cleared with special tools and they did a good job - no issues since.

Most recently, I called them to install new shower heads and faucets. The plumber came out and told me to call someone else to replace the faucets because they didn't touch the type I had. Knowing I had to pay him $99 anyway for a call out fee, we asked him to install new shower heads. He did the job, but left all the old pipe sitting. Instead of a new-looking shower, I have an old shower pipe with a new head - a job I could have done myself. He replaced one faucet in a sink and then charged is $275 for the job.

I feel like this company is good at dealing with blocked pipes and underwhelming at dealing with new faucets. They told us to call Quality Plumbing to do the job instead. But if I'd done that I'd have been put $100 just for a referral.

In summary, I won't call them again. You'd think that when I had explained what I wanted on the phone they could have saved everyone a bunch of time and money by referring me to a specialist at that time. Now I have to get someone else to come and redo all the work I had wanted done in the first place.

Our house was under contract and the buyer wanted to do a sewer scope. They arrived at the appointed time and literally marched into my home as if they knew where the scope needed to go. Quite rude really. As they were about to remove a metal plate from my basement shower room I asked if they didn't need to be where the main sewer line entered the house? They looked at me in shock and said yes ma'am. I then proceeded to take them outside to where the correct area was. We have a stop valve from the main sewer into our home which I wanted to be sure they were aware of so as not to damage anything when scoping.
That was at 1.00pm-the next day, at 8.00am it becomes apparent as my basement is flooding that they'd shut off the valve so no sewage or grey water could leave my house and it had been collecting all afternoon and evening-totally unacceptable!
While they have been very quick this morning to come back and send out  a remediation crew this should never have happened. The crew that came to scope were not competent and I certainly couldn't recommend their services as sewer experts!

I just want to say Awesome.  Since when does a plumber get there early?  on a day with 4 of Snow?  These guys had a great attitude and were very professional.  We had a stopped up kitchen sink, that I could not clear with a 25' snake.   They put the trap back together, accessed the bypass and had the drain cleaned in 25 minutes, that included treating the drain.   Even my landlord who owned all the townhouses came in half way through was impressed and they did not even know that was who it was.   They were even gracious to move their van when my lazy azz daughter had to go to work in the middle of fixing it.  (She was warned they were coming and thought eh plumbers they will be late) I called Sunday and left a message, they called me back and I was set up with an 8am Monday appointment, and did I say it, they were EARLY!

I cannot say enough about these guys.  Except because they were so fast I felt obligated to go to work instead of playing hooky on a snow day.

Called Action Jackson to schedule a sewer scope as I've done before. Started off the conversation asking if they would go to Marysville, as I know that's pretty far out. They said yes so I went ahead and scheduled. Found out after the scope that there is a $100 trip charge to Marysville. I would not have scheduled had I known the price would be $100 higher than I expected.

Action Jackson is a fantastic business and they deliver as promised every time. I recently had the opportunity to work with Jay and Josh and both were very professional, courteous, and provided a clear and concise breakdown of options. I am a realtor and need a professional crew that is exceptionally skilled while also being excellent at communicating and making my clients feel very comfortable as they are often present during the sewer scopes. Action Jackson delivers every time and I'm thankful I had an opportunity to work with Jay and Josh. Highly recommended!

We're in the midst of trying to both sell our house and buy another - a very stressful and hectic undertaking with a ton of moving parts. We needed a sewer scope FAST and called Action Jackson on the advice of our realtor and wow am I glad we did. I called Friday, the technician was able to come Monday and was efficient, professional and courteous. The office manager (Colleen?) was also terrific and very kind, going above and beyond getting me the written report the same day so we could include it in our offer. The house we bid on unfortunately fell through, but we know when the next one comes up who we will call - thank you Action Jackson team!!

We started out with a sewer scope from Action Jackson, which resulted in them telling us there were some roots, and then part of the way to the sewer main, a giant one that the camera couldn't get past. They recommended hydrojetting. Honestly, looking at the video, we couldn't tell whether the roots were big or actually blocked the camera from proceeding, but we assumed they were the experts and knew, so we went ahead and ordered the hydrojet.

When they come back for the hydrojet, they discover that they're not able to proceed because they hit some T joint or the pipes got too small getting out of the house, and need to dig out my patio and install a cleanout, outside my house to proceed with the hydrojet. Several problems here.

First, if they did the sewer scope, they should have already known what the pipes looked like on the way to the root blockage. Why recommend a service that you already know can't be done?
Second, they charged me for the hydrojet, even though they didn't do anything, and should have already known they couldn't before they came out.
Third, not only did they charge for not actually doing the hydrojet, they're asking for several more thousand dollars to proceed.
Fourth, was there really a blockage? Did they already know about the access issues, and just wanted to lead to the expensive cleanout solution? In any of those cases, it's dishonest and just wrong.

Anyway, I found another company that came out, cleared out the blockage, for much cheaper, and also in less than 30 minutes. Problem solved, without all the drama.

I for sure will not be using Action Jackson ever again, and have let everyone I know to not trust this company. I hope others will be able to learn from our bad experience.

I found Action via a couple of NextDoor neighbor recommendations.  I called Monday evening & the crew arrive on time, to the minute the following morning.  Quick, efficient, thorough, knowledgeable & clean.  No upsell.  My new go-to for my mainline clean out!

Very responsive, came same morning I called. We're very clear with pricing and setting expectations on the phone before coming out. Techs who came on the job were friendly professional and informative. Would recommend them to friends and call action Jackson again if I ever have more plumbing issues.

We had an overflow in our basement. We called and they came out promptly, fixed us right up after quoting us a price, and everything is much better now. We've had a few plumber interactions with our house but I think I can finally say I found the right company to call, every time.

These guys quickly cleared my clogged kitchen sink. Highly recommend Jay and his crew. They arrived early, were fun and professional. Always a great sign when they are talking about equipment and techniques - they care about their work. I hope I don't need them again but if so they're my first call.

Recently had a sewer backup in my rental house.  The AJ guys were able to come out really quickly.  Due to an unusually tricky situation, the problem didn't get fully solved, but immediately after I mentioned the lingering problem they came back out and solved it at no charge.  Multiple employees I spoke with were very knowledgeable and nice and explained things in a way that made sense to me.  I will definitely call them again for work in the future.

I called upon Action Jackson today to help us with a little lake in our parking lot. A nice young man showed up exactly on time and he was GREAT! He communicated clearly and did exactly what he said he would do. Looked me in the eye and was an all around great human being. He had a great attitude and was so professional which is unusual for a kid of his age. I will definitely hire Action Jackson for any future needs!

The 2 guys who came out to our house were very nice, that said, they gave us some flawed information. I was told that when they ran a cable down our basement drain that either the pipe had a hole in it, or that the pipe cover was faulty because the cable came back up through our flooring. I stopped listening after I heard jackhammers. I called our contractor who sent out another guy who told me that they must've run the cable through the wrong hole (seriously???).  He plugged up the TWO holes and told me to buy some bio clean. Seriously saved me hundreds if not thousands.

I needed my sewer jetted and inspected soon as a condition of selling my house. They were able to make it out at 11:00 on the day I called. Three guys showed up and jetted and scoped the sewer out to the street. These guys were both professional and hilarious and seemed to enjoy what they did. Definitely a 5* experience!

Action Jackson took our money and provided no service. We had them out to scope our backyard drainage. When they arrived, they told us they would need to cut into our downspouts and would leave holes they would not repair. I asked if they had any other options than damaging our home and they said no. We decided to not have them cut irreparable holes into our property and ended the visit. If they had let us know at the time of booking this may need to be done, I would not have scheduled. Although they provided no service, they forced us to pay $130 by threatening a lien on our house. Very shady practices and terrible customer service - steer clear!

Action Jackson did a fine job in clearing weeds blocking my plumbing. They used a hydro-jet and video to find the problem spots and checked the entire line out to where it joins in the street. They showed me the weeds they found and provided videos of the work. The 2 plumbers were very professional and cleaned up very well after themselves. Thanks for the fine work!

Best family owned drain cleaning company in the greater Seattle area! Always on time, professional and prepared to do anything necessary!

I do have to say that the people they sent were very nice and polite.
That said, they gave me inaccurate information that ended up costing me thousands of dollars.

Action Jackson did my sewer scope when I bought my house and said it would need to be redone in a year or two to check on a concerning section of the sewer line. I had them do the second sewer scope and they said a section of the sewer line was wearing out and needed to be replaced. No clogs or anything. I had a different company come out to do the work and when they dug it up nothing they had told me was accurate - either about the direction of the pipe (they said there was a 90 degree turn where there was none) or about the fact that it needed replacing. It was an expensive proposition to dig up my yard and put in a clean out. I wouldn't have done if I knew that it was not necessary. Avoid this company.

Don is THE MAN!!  We had a pipe burst and he was able to fit us in between appointments when all other companies tried to push us back for days... including a company we USED to use all the time.  Don was in and out in no time and great price! Can't recommend him and Action Jackson enough... we used to use that other company, but now Action Jackson has our business for life!  Thank you again, Don!!

What a great experience!  We had a sewer issues and from the original phone call to the completion of the job they were friendly, knowledgeable, and professional!  I won't call anyone else!!!

These guys are awesome! Before we discovered Action Jackson we had other plumbers that would consistently show up late, not do what the said, or be unable to solve problems and still charged us!

We have used this company several times for plumbing issues with two properties that we own in Seattle and they are consistent. Most recently I called with a drainage issue, Anthony and Braydon were able to show up within 45 minutes and solved the problem!

If you're looking for a plumber to fix your sump pump, do not use Action Jackson.

We first contacted Action Jackson in December 2015 because our sump pump alarm was going off. It was $2,000 to install their recommended $300 1/2 horsepower pump. Two months later, the new pump stopped working because the one they installed wasn't powerful enough for our system. They told us the only solution was to dig out the basin and replace it with a larger basin at $10,000+. Action Jackson told us to go through their sister company Sewer Friendly because there wasn't anything else they could do.

Additionally, Action Jackson showed up in our backyard multiple times unannounced and uninvited. They also took the sewage in our basin and dumped it in the alley behind our house. This is illegal dumping of raw sewage and is completely disgusting. Lastly, they didn't put the pump lid back on correctly after finishing the job which goes against house codes.

We felt very uncomfortable moving forward so we started doing more research. We had 4 different plumbers assess our situation, each one telling us that the 1/2 horsepower pump Action Jackson installed would never be powerful enough for our home's sewer system.

We contacted Action Jackson multiple times to get our money back, but the owner would never call us back. We ended up contacting our bank to get a full refund.

I just wanted to thank Action Jackson for the caliber of people you hire as employees. The first people I met were Jacob and his team to unclog a drain and hydrojet the side sewer and they impressed me greatly with their hard work and knowledge.  They're the reason I decided to have Action Jackson install the sewer liner that I needed, despite my usual habit of getting bids from three or more companies first.  

When I met Frank early yesterday morning I learned that he and his cohort Josh had arrived earlier than usual to try and finish the jackhammering before I needed to work with students remotely in the house.  I'm a reading specialist and the children can be hard to hear, so Frank and Josh's extra effort was very meaningful.  But this was just the beginning of the amount of hard work they did for me.  I couldn't believe how much they got done in one day!  There was so much heavy digging!  Those guys are STRONG!  They fixed the original problem expertly and then lined the whole side sewer along the house.  Today, after another ton of heavy digging, they finished the angled sewer lining all the way out to the sidewalk just as we'd discussed.  Frank even ran a camera down when everything was done and I'm looking forward to receiving it.  For me, it will be like looking at a piece of art because I know they took the extra time to do it carefully and right.

And I would be remiss if I didn't thank you for Jodie and her patience as I worked to fix a glitch with my bank.  I was so embarrassed and frustrated, but she couldn't have been more gracious and kind.

I'll be referring you to others!

I had a plumbing problem and called Action Jackson. I explained the problem to them in detail and they agreed to send someone out for a mandatory pre-charge of about $120, which would be applied to the bill, should I accept.

The plumber showed up, assessed the situation and told me he could not fix it and that I needed to call a full service plumber, as Action Jackson did only simple plumbing and he did not have the necessary parts to do the job.

It cost me close to $140 in total to be told they could not fix the problem.

I was not impressed. Look elsewhere. Their business practices are not customer friendly.

I had a sewer back up at my property. I had called another company over and they were asking me questions like I was the plumber. They wanted to charge me 5k to scope and repair my plumbing that they couldn't properly identify the issue. I saw AJ trucj driving and I called the number. I immediately called and scheduled a appointment. AJ employees showed up early and scoped and unclogged my pipes for under 1k. I am a customer for LIFE.

Jacob and Josh did an excellent job clearing out some roots in our clay sewer line for our condominium community.  They were incredibly professional and took the time to do excellent work.  The job did not feel rushed at all and they went above and beyond to provide great customer service.  Thank you!

Had a slow-running laundry drain that was fixed fairly quickly. Some hard pipe turns required pro service. The crew was professional, friendly, and efficient even though it was nothing major. Only peeve was the billing where a discount was applied to an unexpected travel service fee/TOT that offset the charge and Seattle tax was applied even though the job was outside Seattle.  Minor but noticeable. Would use again and recommend if the accounting is more accurate.

I agree with the other reviews and would give Action Jackson 6 stars if it were available. I can't say enough positive things about my experience with Don, Frank, and the rest of the team. We initially had Bees Plumbing come out for our sewer back up and they were selling us unnecessary services, overpricing their services, and creating fear problems where they didn't exist. I was literally sick to my stomach talking with them about what was going wrong with our house. Fortunately, we called Action Jackson who came over immediately and gave us a realistic assessment of what was going on (which wasn't dire by the way) and provided an extremely cost effective solution. Don himself called me a few days later just to make sure everything was taken care of and our experience was satisfactory. Anyone in need of service should absolutely call Action Jackson first. It will save you time, $, and emotional stress. I will always be a reference for this Company.

Action Jackson was awesome. Really appreciated that they worked on short notice during the inspection period of purchasing a house, attempted to do a masceration of tree roots but identified a break in the sewer line instead and had to stop work. This wasn't their fault, it was the home we were looking at purchasing. Would hire these folks over and over as the scheduling was prompt, the communication was clear, and the pricing was competitive if not lower.

I had a recent sewer backup issue. Before I called Action Jackson, I called two other companies who both wanted to charge over $7k to fix the issue. I have a very long driveway and the blockage was about 200ft out (right where my pipe meets the city line). The first company was only able to get their camera out 175ft. They knew that it was blocked but couldn't see where exactly or the reason. They wanted to use a water jet to clear the line but couldn't do it from inside the house (due to potential flooding and lack of visibility or reach) so they wanted to dig down over 5ft to the pipe in my front yard to install a clean-out. They wanted to charge at least $8k for this plus an additional to fix the pipe if necessary. Due to the high price, I got a second bid. This company came out, didn't even bother to try to scope the line or resolve the issue,  gave us an estimate for installing a clean-out in my yard (at roughly $7k). Thinking I had no other option, I was almost ready to move forward with this company. However, after hearing my story, a friend gave me a strong recommendation to call Action Jackson plumbing. They came out the next morning (arrived 5 min early), took the time to assess the situation, were 100% confident that they had the proper equipment to do the job from inside the house (a 300ft line, pumps, etc). They scoped and found a tree root right where my line meets the city line. They were professional, straight forward, and honest and didn't try to sell me on a more expensive clean-out...even in the midst of the pandemic. They got the job done on the spot in under an hour for under $1k. I am forever grateful and they now have a customer for life. I have since heard glowing recommendations about them from others as well.  Action Jackson is a company you can trust to do the job right and honestly.

Selling our home and needed a quick sewer scope done. Action Jackson was available right away. Arrived quickly and scoped a challenging location all within 45 min. I'm one happy customer!

Just had a fantastic experience with Anthony & Brian from Action Jackson. First off, I called this morning at 7:15am and they were there by 9am - they do a lot of work up in the north end (Everett) as we have 100 year old homes with 100 year old plumbing! Anyhow, quick fix with a clogged kitchen sink line. Both gentleman were personable and professional - certainly an asset to the company. I have several rental properties and always call them when I need their service. I hope I won't need their services again but then there's that whole reality thing.... Thanks again guys!

Action Jackson came to the rescue on a Sunday when the toilet wax ring on a rental top floor condo gave out and started leaking into the below condo.  They gave a window of time that they would be there and they were.  Our tenant is a nervous person and she was very comfortable with the person who came and their service.  Action Jackson has serviced our condo complex in the past and was referred by our condo manager.  Thanks!

I've used Action Jackson three times in the two years since we bought our house; once for the sewer inspection, again to clean out a clogged kitchen vent, and finally to clear a blockage from the main drain.  Each time they've been prompt, professional, thorough, and reasonably priced.

Awesome team, we used them multiple times doing sewer scopes for pre-inspections on houses we were looking at. They are efficient, on time, have clear communication with the reports, and upload the videos to Youtube so they are accessible.

Our house sewer line backed up - and we realized this at about 430 on a Sunday. We called about 20 other plumbers, including several that listed as '24 hours', with no results. We were referred to Action Jackson by another plumber, but Don (the owner, I think?) called us back almost immediately and most importantly, his guys were out here when he said they'd be, within an hour (as opposed to the other plumbers who said they had availability Monday morning - sorry but we need to use the bathroom more than every 12 hours?!). His guys snaked the sewer line, showed us everything, and recommended the follow up in 3-5 years. They were on time, polite, helpful, didn't upsell, and most importantly, available at a really bad time. So grateful!

Action Jackson has gone downhill quite a bit since we dealt with them before my previous review.  They are awful at scheduling appointments now and their prices have gone up.

First, a few months ago, we called to schedule an appointment and agreed to a date and time.  Nobody showed up.  We called during the appointment and were informed that nobody was working that day.  I had taken off work to be there for them, so this was extremely inconvenient.  They did not offer me any discount or anything for the inconvenience.  Based on our past positive experience, we decided to reschedule and give them another chance.  That time they showed up and did a good job again.  Fine.

This week, both our neighbor and we needed a little work done.  My neighbor had a hell of a time even getting them to call her back.  When they finally did show up, they handled both jobs at the same time, well under an hour, but still charged us for two separate trips.  And they charged more than last time, when the previous visit took significantly longer to resolve.

Sorry guys; you were good to us in the past but we are done with you now.

This was the 4th (yes 4th!) company to address a backed up sink. The 3rd plumber we had who still could not snake the pipe recommended we contact Action Jackson to hydro jet the line. Our technician Jacob said he'd like to try and snake it first, even though the guys prior had spent hours trying to do just that. In less than an hour, he cleared the blockage. I've waited over a week to write this review, making sure it didn't back up again. I told Jacob, he's got the hands of a surgeon! Such a relief, since our next step would've been opening up walls. Huge thanks to Jacob and crew! (They even came out the same afternoon we called and were the most reasonably-priced of all 4 plumbing companies) Kudos to Action Jackson!

Fantastic service and people.  I had totally screwed up and made the mistake of using a liquid drain product.  Stunk up the entire house and didn't clear the block.  A buddy who is an actual plumber recommended Action Jackson and I can see why.  Maybe not the least expensive but I cannot praise them enough...seriously!

Really curious how a business can half do a job and then require we pay full price to have it done right. These guys came out to fix what was admittedly a deep clog. A couple of days later, we noticed it still wasn't working. We were told we would have to pay full price for them to come back to properly finish a job that they had already attended to.

Call me crazy, but I'm not sure why I should have to pay you twice if you completed your work and left the first time. Absurd.

I highly recommend Action Jackson. When I called, a real person answered.  The nice girl that answered checked immediately who was available and said someone could come out within 45 minutes!  Anthony arrived right on time and unclogged our blocked drain.  All were very professional and courteous. Their price was fair and even cheaper than another plumber I looked into.
My only regret is that I wasted my time calling a few other places before here.  The other places either went straight to voice mail or to a calling service that said someone would call me back and no one did (Butterfield).

I contacted Action Jackson when my water heater started leaking. Jay came to my house to take a look and determined the water heater needed to be replaced. They were able to order one then came out the next day to finish the job. Jay and his partner came on time, very friendly, accommodated my OCD requests, and cleaned up their job site. I will be using Action Jackson for all my future plumbing needs!

Our main line blocked up over memorial day weekend, Alki Plumbing was closed but they referred us to Action Jackson. We appreciate Alki plumbing's good customer service for the  referral and Don with action Jackson Was fantastic! When we called, The dispatcher was able to schedule us within an hour, Don showed up diagnosed the issue and cleaned out the main line. He provided incredible customer service and allowed us to continue with our memorial day plans! We highly recommend Action Jackson plumbing!

Woke up this morning to the smell of....well, you know. I called a half dozen places until we came across Action Jackson. Super friendly on the phone. Promised to arrive in 2 hours. Please hurry...the sewer has backed up into our basement. YUCK! The owner shows up in less than 1 hour...on a Saturday! Worked his tail off with a very positive 'we got this' kinda attitude. The job was done quick and clean. Highly recommended!

Wow, worst customer service AND they will not give you the right service either. Had the owner hang up on me AND his receptionist hang up on me when I questioning their misjudgment on my treatment. Plus the owner just made up a bunch a lies in his response below, he said I knew about a break in my line years before -when it was just discovered last week. And that I had sewage that was all over my floors already- too bad I had it professionally cleaned just weeks before- photos and witnesses, hes totally making up lies about customers who write a bad reviews, beware people.
I had Action Jackson come last week to clear a clog that I thought was caused by roots in my sewer line, based on a free scope the city had done on the outside line 3 weeks prior, that showed a few roots were in there but water was still flowing.
When Don, the owner, of Action Jackson arrived the very first thing I did was take him into my basement and showed him a basement floor drain that water had been backing up in, and asked him Are you sure hydrojetting won't cause a back up of water in my basement here? And he said No. Then he said he would check to make sure, and I said Ok, and I did also check 3 times during the process, but I did not check the floor drain the last 15 minutes of the jetting, when the hose was closest in proximity to the house (because they start at the street and work their way back up to the house-from an outside cleanout).
My first clue should have been than when they were scoping as they hydrojetted there was no clog, no toilet paper snagged, and I even asked Don, did the roots look bad? And he said not at all. Secondly, Don did not go inside the basement and check to make sure the drain was not backing up when it was done. So as they were packing up to leave I checked the basement and found water and sewage overflowed out of my basement floor drain  into the laundry room AND overflowed the basement toilet onto the bathroom floor. I had to chase them down the street to get them to stop and come back to see. Don just sent his assistant in to 'take care of it.
Then his assistant came into the basement and tried to flush water down the drain- causing a WHOLE BUNCH MORE water to spill back into the laundry room with sewage in it and overflowed the toilet even more, and I was like stop! Stop! And actually had to go get Don out of his truck to come back in and look at the situation. So Don brought his scope inside and opened up the sewer cleanout right next to the floor drain, and he found there was break in the the sewer line just where the pipes leave the house that was causing the clog. Not the tree roots at all. Ok, so he says he'll send his 'partner' company out tomorrow and give me a free estimate (um, sewer break estimates are always free). His assistant mopped up a little water and then they left without a word, not even a sorry, or hey- lets talk about how this happened, or even a- I was really wrong about using the hydrojet in this situation. In fact, later I found out they just could have snaked the line for half the price. But I hear companies like to push the hydrojetting because they make more money off it.
Also, I had asked the receptionist when I booked the appointment Do you scope the sewer line first to see what your getting into? And she said no, we scope after the roots are cleared. And I was confused by that, but this was my first time getting my sewer cleared, so I trusted they know how its done.
So obviously, I should have had them scope the inside sewer line first, but I didn't know it was very common to have  a sewer break right where the line leaves the house, especially in 100 year old house. This is my first time owning a 100 year old house, so now i know- never hydrojet the sewer!

So after they left that day I was in shock about it all, and I spent several days drying out the water spill, and hired a sewage treatment company to remove poop and sanitize the floors. And then after I heard from some of the companies who came out to bid repairing the sewer break, who were not surprised the hydrojet caused a backup, and questioned why a snake was not just used, that I feel like a big error in judgement had been made. I feel like Action Jackson did not use their many years of expertise in sewer business to advise the best solution, but instead wanted to take my check and run.
So when I called Don to question his treatment, he literally hung up within the first sentence. And so I called his receptionist, and I asked her Is it typical your boss just hangs up on a customer?? And she said, Oh he called and said you could pay him $100 to come back over to your house.. And I was like Huh? Why would I pay him $100 to come back? And she said, Well if your gonna act that way, I'm gonna hang up on you too!
And she did. Rudest company ever. I can't believe they have stayed in business this long treating customers like this, unbelievable.

Francois and Mike were terrific! They showed up early and snaked our sewer line quickly. Francois showed me what was happening on the camera and explained everything. We thought we might have a more serious problem and these guys shared in my total joy when it was just some juniper roots. They answered all of my questions expertly.

We had a clogged sink that another plumbing company was unable to clear after over a week of several visits that they didn't always show up on time for, these guys showed up first thing in the morning after I called them and solved the problem within half an hour. They confirmed it was completely fixed before leaving the house. We will definitely call them the next time we have any problems.

Don,

Thank you for your response but I still feel the same.

Overall communication could have been much better than what it was and it left me with a sour taste in my mouth wondering if I have been had.

We had a slow draining washing machine. I called and Action Jackson came out the next day and fixed it for a reasonable price! I was able to use my credit card too.

We had a small sewage backup during a remodel.  Called these guys and they showed up promptly at appointment time, found the problem to be a root at our property line.  Very professional and knowledgeable in and out in 1/2 hour.  Brian and Spencer are very nice and thorough!  Would highly recommend!!

I had a sewer line that had clogged due to roots in the line, which Don showed me on the camera that he used to inspect it. I was pleased that he wanted to explain the work before he did it  I came away with the knowledge that this was someone who *could* have changed me more, *could* have told me it was a much more difficult job - as was my experience with other BIG corporate plumbing companies. He was honest and reasonable instead.

-  He was quick to respond
-  His pricing was affordable (and FAIR)
-  He completed the work promptly
-  My home looked like he'd never been here!
-  He fixed the problem, and it STAYED fixed

I'd certainly be happy to do business with his firm again, and would recommend him wholeheartedly to family or friends.  Don't do a repair or install without AT LEAST getting a comparison quote from them.  I think you'll be pleased...  I was!

Last night (after 9PM), I emailed 7 North Seattle plumbers to get a quote for hydro jetting my sewer line.  My toilets were backing up and shower wouldn't drain-and I suspected it was due to a root ball in the main sewer line because we'd had the issue two years previous, and root balls grow back.  At 7AM, I got a call from Don of Action Jackson, and he quoted me a price for Hydro jetting, and said he could be here Right Away.  I told him that I had requested price quotes from multiple plumbers, and asked him if he thought his price would be competitive.  He said he thought he was the most reasonably priced hydro jetter, and with my toilets unable to flush, I didn't care to wait for additional price quotes.  If I hear back from the other plumbers and their prices are lower-I will post back here.  

NOTE: Mike's Plumbing called at 9AM, and quoted the same price as Action Jackson.

When he said Right Away, he meant it.  Don and Tony arrived 15 minutes later, and I told them that the tub and toilets were holding water.  To avoid spilling sewage in my garage or lawn clean-outs, he decided to go through the roof vent.  Both Don and Tony were professional, courteous, and very fast.  Tony was quite literally running at a few points to wind and unwind hoses as Don worked on the roof.  They were very willing to explain every part of the process, and showed me live video of the root ball in my main line.  Within 20 minutes, the root ball was cleared and the toilets we flushing, but my tub still wouldn't drain.  They came inside the house (Don insisted on removing his shoes-though I told him it was unnecessary) and snaked the shower drain too.  It's now draining faster than it has in years.

I didn't actually know that Don was the owner of the company until the end of our visit, when I was giving him my payment information. Throughout the process, I had noticed how Don interacted with Tony, saying Thank you, Sir! and Good Job! frequently.  I was impressed by this.  Later, when I learned that Don is the owner of the company, I was more impressed.  To me, showing respect and care for your employees speaks volumes about the quality of your business.   I asked him how many trucks he had, and he said Started 5 years ago with one, and now we have 6!.  I'm not surprised.

These guys did a great job fixing a washing machine drainage problem at my home which was actually part of a bigger problem with drainage out to the street.  Within a couple of hours after calling them on a Saturday they arrived, diagnosed the problem and got drainage moving in the right direction again.  They were even able to show me a video of what was going on in the pipes.  Would recommend if you're looking for quick effecient service.

They came out and unclogged our kitchen sinks very quickly and professionally when no one else would come out. I probably called 15 companies over 24 hours and couldn't get anyone to come out. When I called action Jackson they were able to have someone come out within a few hours. I would definitely recommend Action Jackson to others. Their employee even gave us tips to prevent this from happening in the future.

Will not use,again. I called Action Jackson because as a member of Angie's List they were offering a 10% discount on their prices. When the job was done I told them I was Angie's List member and requested my 10% discount. The owner of the company told me he would have quoted me $1350 instead of $1,000 if I had told him up front that I was going to request a 10% discount! In other words he was going to rip me off. He denied my discount and didn't give a s*** if I ever used his company again

Great customer service fast and cleaned.  I recommend them...I had my Sewer line scoped this weekend.. They explained the process and gave me a DVD for my records.  225.00 and I had a 50$ off coupon  so 175.00 after that.  .

 I'm a union plumber myself and they did a great job.. I see a lot of complaining on here from people who probably don't even know how to use a pipe wrench. Let them do there job. They are good at it and deserve to be paid well for it.

Everything was 5 star! The receptionist was very pleasant and sounded like she was eager to help. She got us in last minute and was able to give me an idea of cost. My kitchen sink was plugged and they snaked it for us. The guy gave my husband tips on how to avoid it in the future. Very pleasant experience and hopefully won't have to use them again. But will definitely recommend!

Action Jackson has hydro-jetted our side sewer line every year for the past 6 years (we have bad root problems). This year, on Christmas Eve. They are always professional, prompt, kind, and communicate well - the person answering the phone/ scheduling & the crew that shows up to do the work. Highly recommend.

Contacted Action Jackson so do a camera scope on a water line last week for a house my partner and I are flipping. Very straight forward service request.
Their technician went out to the house and performed the scope but did the inspection on the Sewer line and not the Water line as requested.
Contacted the main office several times and was told that for the technician to return to the house and perform the scope on the water line it would be a billable action. Was told the owner would call me back to discuss...never heard from him. All the lady on the phone would tell me  is that we had already paid for the Sewer scope, which we did not request nor did we need and we would need to pay for the scope of the water line if they went back out to do it. Horrible customer service and completely unwilling to make it right despite their technician performing the wrong service. Would not recommend to anyone if this small mishap was handled in this unprofessional manner. I shudder to think how they have handled larger plumbing jobs that have had mishaps and also had a much higher price tag than a camera scope.
Avoid this group.

I had a sewer back up in our house over the weekend and was recommended by a friend to call Action Jackson. Their service was GREAT! They gave me a quote over the phone and the best part they had NO HIDDEN FEES, the camera & sewer cleaning was all a flat fee. They have the capabilities to go out to 500' which should be no problem for getting to the main sewer line.
I called Action Jackson on a Sunday afternoon and within an hour and a half Anthony & Thomas showed up ready to get to work. They knew exactly what they needed to do and got the job done as quickly and cleanly as possible. Both were very professional and polite a true pleasure to work with in a stressful situation.
I will defiantly recommend this company to everyone I know and will be using them in the future (hopefully I will not need them).

Wow! These guys are impressive.  The sewer lines at my elderly mom's house were clogged and backing up into her bathtub.  A plumber recommended Action Jackson so I called them. They had a crew there within a couple hours. Jacob and his partner were friendly and professional and knew exactly what to do.  They quickly cleared the blockage in all the lines and ran a camera through to make sure there weren't any other issues. The cost was very reasonable and I wouldn't hesitate to use them again.  Great experience with a terrific crew!

Action Jackson was great. They came within an hour of my call and fixed the problem fast. They were reassuring and honest through the whole procedure so I knew what was going on and there were no surprises.

I would definitely recommend them to a friend.

Action Jackson emailed me to apologize for the poor service and sent a refund.  So that's nice I guess.

ps- My water heater is still working fine for over a month now with the filter cleaning and the tightening of the thermocouple.

Note: Action Jackson did not do any plumbing work for us. This review is based on interactions we had with their crew for sewer scope(s).

Action Jackson did a sewer scope for two of the houses we were interested in. The were very upfront about long term maintenance we might  have to deal with.  The folks we dealt with were very professional and efficient: we got a cd with the video that parts of the sewer where problems might arise marked. Their fees are not low but they seemed on par with other companies.

I contacted them to fix 3 plumbing issues- toilet, tub & sink were not draining. I was told they would be at my house at 230pm and either the dispatcher or technician would call me when they were on their way. Around 330 the technician arrived. No calls were ever made to inform me of the late arrival or that someone was on their way. When he arrived i reiterated and showed him my 3 problems- the toilet, tub & sink. He went outside and snaked the main drain. He comes inside a bit later and says its all clear and running great. He then prompts me to pay him the $700+ dollars for the bill. Not once did he initiate to check the working conditions of my toilet, tub and sink, he just wanted payment. I then said, no, its not all ok. The tub is clearly still backed up, the dirty water is still there and has not drained. He reluctantly followed me to see for himself. His response, oh that sometimes happens when i clear the main line. Ok, so you want payment and have not checked your work, um no. He reluctantly brought the snake back and fixed the tub issue. While he did that i checked the sink that i called about. It was still not draining. After wards I said lets check the toilet, he checked one toilet, the one not in question. He flushed it with the lid down and said it worked. I was like lets check the other toilet (the one i initially called about and showed him). Yup that was an effort on his part. He flushed it and said we're good. No, the sink still doesn't drain. He actually had the balls to say that wasn't part of the job and bill! WTF? Why do you think i called you? I told the dispatcher and you that i needed the toilet, tub and sink to be worked on because they do not drain. He told me, well this time i wont charge you but next time i will. Really, there will not be a next time. Talk about a shady company. They clearly wanted money but didn't want to do the work to earn it.

Action Jackson is an amazing company with great employees. We were recently going through some medical issues and on top of that our bathtub/shower backed up and would not drain, the timing was terrible. Within 1 hour from our call Action Jackson was onsite and had our drains cleared and flowing great. I would not only use them again in a heartbeat but would recommend them to anyone and everyone! - Ken

We've used this service for two sewer scopes at different houses. Excellent service and professionalism. Thorough and efficient work completed. Would recommend to anyone needing a sewer scope.

They fit me in the same day and the guys where very nice! They got the shit done with a smile!

The pipe didn't last as long as we'd hoped, but Don came out right on time again yesterday (Monday) and did what needed to be done to get us thru the night. He was honest and advised our best bet - to replace the piece of rotting pipe. With the help of Cody, they were in and out and cleaned up everything and were on their way.

Fade to this morning, Tuesday, 7/9.....
Todd came out today (working in conjunction with Action Jackson Plumbing) and dug up our old corroded section of our sewage pipe and replaced it. He was very nice and professional and did a great job. I haven't done a load of laundry yet, but judging by the shiny new pipe that replaced the cracked one, I am pretty sure I won't be mopping up water from the downstairs toilet again when the rinse cycle kicks in.
When Todd was done and it came time to settle up, I went out and it was like he hadn't even dug a giant hole in the yard. We joked and I said your motto should be Like we were never here. And I am being serious about that. :-)
Great job and BIG thank you to Sewer Friendly and Action Jackson!

Ok - Two loads of laundry in and not a single gurgle from the toilet! In the words of Macklemore, This is f*cking awesome!.
Thank you Action Jackson and Sewer Friendly. I am one hap-hap-happy woman!

What a relief!  I had, what looked to me like a leaking pipe, that started right after the holidays and was flooding my basement bathroom. I have just moved into my home, and was concerned about what the cause was.   I couldn't use my sink drains or washing machine.  Disaster.  I had called a few other plumbers, but on reading reviews decided against them.  I am so glad that I trusted the Yelpers and called Action Jackson.
I regret that I did not get my two servicemen's names, but they were scheduled to arrive at 8am and were right on the button!  They were friendly, professional, and worked for quite a while to assess and then correct which ultimately was a plugged drain. The tested and retested to make sure all was good.   In addition, they made some suggestions on how I might help keep this from occurring again (stronger garbage disposal - use cold water on grease) as well as what I might want to consider when I remodel.  There was no upselling at all.  They truly knew their business.  They were very efficient and very unobtrusive AND REASONABLE!!  
I would recommend and I will use Action Jackson again, should (hopefully not) the need arise.

Overall positive.  They charged me a going on the roof fee even though I was very thorough in discussing what was and was not included with the booking agent and no roof fee was ever mentioned.  But he spent 1.5 hours on a fixed price drain clearing instead of just giving up and saying I needed an expensive hydro-jetting so I didn't mind.

I called Action Jackson because we have a exterior drain that is backing up.  My boss recommended AJ.  AJ came out right away and tried to clear the drain.  Next time it rained the drain backed up as usual.  I asked AJ to come back.  AJ did come but I couldn't be there and again AJ didn't fix it.  But this time left green spray paint on my driveway and it has been there for over a year.  Action Jackson left me feeling like I had been RIPPED OFF !
I am sure they have their side of the story.  But it doesn't clear my drain or give me my money back for AJ doing absolutely nothing.

Great folks. Had an gross emergency situation. Emailed late Sunday night, got a phone call early Monday morning. They had someone at my house by 10 am. Gross situation fixed!

Just had a complete shutdown of our drains. Action Jackson was here in what seemed like immediately, on a Saturday, and after about 5 hours fixed a major blockage for us at a multi-unit property. Really hard workers and very professional. I had called 2 other plumbers and they never responded, so we were very grateful.

Once again Action Jackson was awesome! I had my second (I have two) sewer line clogged. I called at 7:30 am, and by 11 the technician was at my door. Once again, friendly service, quick work of the problem (roots clogging the line), and an overall easy experience. I still highly recommend these guys for any sewer clogging issue you have. You will be glad you did.

I've used them a few times with success but after the last repair, I'm done. The job cost over a couple of thousand dollars, 50% more than their original estimate. I know that you can't always predict what you will find when working with pipes but Action Jackson would absolutely not budge on any price break, despite a previous visit just a week before. The workers are nice guys but I'm never using them again.

These guys are great! I have used them on several commercial jobs-- big and small. This past weekend I had a toilet blockage and called them at 11am on a Sunday. I figured it would be several hours before someone would show and it would cost me big time in overtime. Two guys showed up within 20 minutes of my call, they had the drain cleared in 10 minutes and cleaned up the area. Rate was about what I would expect for that kind of service. Good job guys!

FIRST; This is ridiculous - my ORIGINAL review was 6 months ago and YOU'RE NOW ALL OF A SUDDEN CONCERNED?????? Who cares if you have 1 or 2 bad ratings? I HAVE EVERY RIGHT TO DOCUMENT MY CUSTOMER EXPERIENCE. You, Don have NOT contacted me via private message unless you're really Nikki who has reached out to me. If you're going to ask someone to remove their review publically - be prepared that they are not going to respond lightly, especially bringing up something that happened over 6 months ago. I've moved on from this and I think you guys should too.

SECOND; Doesn't matter if you & Sewer Friendly are really good friends but two separate companies. If you guys keep referring business back & forth, it's still YOUR NAME that carries along with the WHOLE CUSTOMER EXPERIENCE. I wouldn't have gone to Sewer Friendly if it wasn't for YOUR recommendation. If they would have asked, How did you hear about us? My (obvious) answer, Action Jackson sent me to you guys. So let's say you were needing to see your Dr and they couldn't see you, but they referred you to go see a colleague of theirs and you had a bad experience - what is the likelihood of you coming back to that practice? There's always going to be a 50/50 chance. So if you had the chance to, you would like to document your experience and you have the right to.

THIRD; Yes, you assumed correct that I didn't climb up on my roof to see how many feet or inches he pushed the cable into the vent. I was watching his every move while standing outside in my backyard so when he only SPENT LESS THAN 3 MINS UP THERE seemed to be REALLY sketchy to me. You also missed the fact that he said he'll fix the corner of the pipe for $1,800 or replace the whole thing for $5,200 if paid in cash without a permit. I'm sure he is great at what he does - but I'm not down to do business that way. I'm sorry - if you keep representing them, and if they continue to work that way then eventually it will hurt your business as well.

FOURTH; Asking a YELP REVIEWER to remove their review based off of their EXPERIENCE they had with a company and/or companies isn't being vindictive. Your request(s) are completely out of desperation. If you guys actually take the time out and read what's been written and then try to hold yourselves & your partnered companies accountable then the NEXT TIME you will not put an established customer through another/similar situation. So instead you guys were begging AND pleading to have my ONE (now two) review(s) to be removed due to the irrelevance of which you guys claim? How you guys SHOULD HAVE held yourselves accountable first by; apologizing for recommending such a sh*tty company, reached out the dissatisfied customer, taken any & all information down and advised the customer that you will be reaching out to your 'great friends' at Sewer Friendly. All you guys have said or requested, was for me to take down my review and rightfully so, I have formed my 2nd opinion with working with you guys.

Lastly, The fact that you would call me vindictive when you don't even know me. I am speaking the truth and I'm vindictive? Wow! Glad that we got our plumbing situation fixed right after your precious Sewer Friendly left from guys who actually TOOK THE TIME TO EVALUATE THE SITUATION. Wished that I never called you guys first. So yeah - NEVER COMING BACK TO YOU GUYS EVER AGAIN. I accept your back-handed compliment after calling me vindictive and then ending with a happy holidays and best wishes for a new year.

Hope you guys leave whatever issues you had in 2014 and not carry into 2015. My only advice that I can give you guys is told by a dog: If you can't eat it or play with it, then pee on it and walk away.

I had a clogged drain at my business and they came and unclogged it for over $400! Oh well! I asked about a maintenance  program which they told me they do not have. Three months later they show up at my business and do something. I do not know what. I then get a bill for over $500! I guess it was for the program they do not have. Basically they can show up and charge more for drains that are not clogged. When I asked about the contract they said it was verbal. Right! I guess the contract was for over $2000 a year to work on drains that were fine. They kindly took one hundred off my bill! So now I only owe over $400 for NOTHING! I will pay as it is partially my fault f because my trusting staff did not throw them out as they should have! Scandalous! Be careful. I wonder if the 5 stars are their friends!

Originally, I posted that I was unhappy about how the main office handled a service that we felt was not completed.
But, we gave them a final chance to come back and resolve the issue, and we feel that they did put in effort to fix our issue in the end.

The other night while running a load of laundry. I heard this gurgling sound coming from the bathroom. After inspection I found my tub half filled with water from the washing machine. Oh-No my drain is backed up. LOL......not. I knew in the back of my mind that about 10years ago I had a root problem in the main sewer line. I thought to myself,  guess it's time to have that looked at. I called Nikki over at Action Jackson.  She was able to schedule me very quickly. The next day, in fact. Her guys came out right on time first thing in the morning. They were courteous and professional.  They took the time to explain exactly what they were going to do before they did anything. I used there hydro jetting service. They were able to access everything from a vent on my roof. They didn't even need to come inside the house. All in all it took about two hours and they where done. They explained where my blockages where, had more than one. And even provided me with a DVD of my newly cleaned main line all the way down to the street where it enters the city's sewer. They also located on the ground where my blockages where with green marking paint. And where able to show me the route that my main line took from the side of my house to the street. I learned alot about my drain lines that I did not know before. I highly recommend there hydro jetting service. It is top notch and well worth the cost. I probably won't have to worry about my drains again for at least another 10 to 15 years. I am a very happy customer.

I have no complaints about the work they did, they fixed the issue on short notice and everything is working now. What was shady was the TOS charge they added to the bill. They might as well have called it a POS charge. Make sure they tell you what all the charges are going to be before they start working.

Wow!  Action is definitely the right word to describe the service we received from Action Jackson.  Don and his crew were right on it when we had sewer problems at the house we just moved into.  We had a tricky problem that had them out several days in a row but they responded quickly each time.  Don  stood behind their work and took responsibility to make sure the job was done right and complete.  After a rough start in our new house our sewer is clean as a whistle and working properly thanks to the quick action of Action Jackson.

Our sewer line got plugged early morning, Saturday, so we called Rescue Rooter of Seattle. They sent out Robert to rotor root our drain. He was not successful, so he said that we needed to replace a section of our drain and put in a clean out in our yard for $6000. We asked him about using a water jet. He informed us that that was not possible because our basement would flood. We told him that we would think about it. We got a recommendation from another plumber to call Action Jackson. They came out a used a water jet and found the same brake. No flooding. They installed the cleanout as Robert suggested than spent quite a bit of time with water jetting the rest of the sewer line to finish cleaning the line for $3200. $6000 - $3200 = $2800 savings

Action Jackson was great.  I hired them to do a sewer scope for a bank owned home in Duvall.  They were quick to respond and made an appointment to meet out at the property.  They were on-time and able to move some things around to gain access the cleanout.  The inspection was clean and easy and they provided a DVD after they were done.  No complaints.  I will defintely use them again.

We were quoted a price for a stopped drain problem. We were charged close to double without any additional discussion or approval.  The problem was not fixed completely with our bathroom drain.  After several requests to discuss the problem with the owners of this business we gave up and called the  BBB.  We still have not received a call from this business after several weeks.  I cannot recommend this company to others.

Best Plumber ever - no exaggeration! They have twice helped my 81 year old mother instantly with things she needed, and did not charge her for simple quick repairs! They have real true and honest customer service - just like the old days when people cared and gave great service. That is Action Jackson Plumbing! You can trust them!!!!

I was referred to Don from work, and boy how lucky we were. I loved that he is a family owned business, knows his stuff and provides affordable prices. We just bought our home so money is tight, but also needed to get the job done right from a reputable  company. When we ran the washer, water would come back from the tub and toilet. Then, our toilet wouldn't  drain. Don answered emails quickly, showed up bright and early, and got the drain job done in 15 mins. We found out we'd need to fix 2 pipes, as a break was causing dirt to come through. He thoroughly explained everything, with his camera and piping locator equipment. He was extremely honest, never pushy, very black and white with what we were dealing with and gave us options. Its amazing what referrals can do. We will be calling him from now on! :D

Action Jackson is timely, professional and does a great job. I had a major plumbing issue in my new house and they came out the same day, fixing the problem and providing us with valuable information for the future.

Good service. We had a tough clog last fall. They are good and would use them again.

I had a kitchen flood and, not knowing any plumbers, called Action Jackson.  They came right out and reamed out the line for 15 minutes and $125.  I know plumbers have a rep for being expensive so that didn't shock me too much.  But when I asked him repeatedly for a copy of my receipt with the contents of my clogged line written on it, a condition for me to be reimbursed by my condo association, Action Jackson refused to do so, even though I explained my predicament.  Calls went unanswered and if they were answered he lied and said his secretary was on it.  He's more than happy to dash out and soak you in an emergency, but if he can't make money spending a moment writing a note to save me $125, he won't bother.  I will never again use this greedy outfit and will tell friends and acquaintances the same.
Bonnie

These guys are a life saver.  Easy to schedule prompt service and reasonably price.  I have used them a few times personally and now my company uses them instead of the high priced vendors.  Thanks to these guys my plumbing problems are gone.

Just had the owner Anthony leave. He and his partner were polite, fast, efficient, and reasonably priced. They even showed up early! The scheduling coordinator was also wonderful and knowledgeable. We will be using them again! Love using a small business.

very professional, schedulable and prompt!  I found them on service magic with good ratings so went with them.  I'm glad I did.  they came and with a small camera found four roots growing in the pipe that caused our bathroom tub and toilet to clog.  they quickly addressed the issue within an hour and were off in a dash.

we called Don and he was out to our house very quickly, with in the hour. He jetted our line and then gave us a DVD to show us the root of the problem. We have had issues with our plumbing backing up for years.  He then gave us a number to call Mike at Sewer Friendly who with in 2 days fixed our problems for good.  Both companies were fast, friendly, patient and put us at ease with there combined experience and professionalism. I would recommend Don at Action Jackson to all my friends!

Anthony and Mike were great. They showed up on time and were quick about the hydro jetting. They looked over the detailed report I had done by a sewer inspector and used that as they took a peek with their own scope. The two of them were very professional and even let my son watch. Will go back to them in a few years for a follow up. So glad I found them.

I called Action Jackson this morning and they were friendly and professional on the phone and came right out to my house first thing this morning. Good price and fast friendly service. Would recommend 4 sure!

I called at 4:30 on a Friday expecting to schedule an appointment for the following week. Instead AJ told me theycould be out the following morning, even though my problem wasn't really an emergency, just a plugged toilet.  On Saturday they arrived 30 minutes early.  How often does that happen?  The young men were courteous, removed their wet shoes, identified and fixed the issue and were out in under 30 minutes, before the time they were even supposed to arrive!  The lead guy was very knowledgeable, and now my toilets seem to be working fine.  It was more pricey than I expected, $180, for the short amount of time and relative ease of the fix (a snake, nothing fancy), but I don't have anything to compare it against.  Overall the service was good and the problem seems to be solved.  I would call them again.  I would ask for a price estimate in advance though!

I had a stopped up toliet. I called this company at 9:30 and they came out at around 11:30 and where done at 12:00. They where very friendly especialy Jason. They are very professional and friendly. I will use them for my future plumbing needs. Thanks for a job well done Action Jackson. Love the name

I had a blocked kitchen drain and other companies I called could not come for a day or two.  Action Jackson came within a few hours and fixed the problem quickly for a lower price than the others I called.  And the plumber was very courteous and helpful.

I called Action Jackson on a Friday and they were going to come out the next day, on a Saturday. They were completely understanding. However, my husband and I weren't going to be home so we rescheduled. Again, they were extremely understanding. This morning, they ended up coming out bright and early, and when the problem turned out to be a simple one, my husband insisted on doing it himself, but expected them to charge us a fee for at least coming out. They didn't for some reason, and although we didn't use them this time, we will definitely use them next time. We are blown away by their promptness and customer service. All the positive reviews seem very correct so far - fast, clean, affordable, and professional! Thank you Troy!

It's very nerve racking when you need to call a plumber for an emergency fix, yet, you don't know any reputable companies.  I chose Action Jackson because they were local and had good reviews here.  I can't say how pleased I am.  Everyone I dealt with were extremely nice and broke down the situation to terms I could easily understand.  They were very nice to my dog, which I was worried about.  One gentleman actually was on his hands and knees playing with him in the yard during some down time.  They were on time, quick on the work, and the price was extremely reasonable - almost a steal!  Troy and Jayson did an awesome job and went above and beyond the job, even replacing a couple of fixtures in my tub that were old.  I couldn't recommend Action Jackson enough.

I had a failed installation of a dishwasher because of a hose stuck to the shut off valve and a broken toilet. I have never needed a plumber before but was worried about the cost. I called Action Jackson based on the reviews of Yelp. They were extremely flexible with the time and were here exactly when they said they would be. They were able to fix both my problems right away and were extremely friendly. I would call them again if I needed a plumber and I would recommend them to anyone that does.

I couldn't be more impressed ....they had a next day appointment for me based on my schedule needs, the man that came out was very friendly, explained and showed me what needed to be done, did it  effectively and efficiently.  As a homeowner with limited means, even small jobs are a big deal to me. Their kindness and professionalism could not be improved on.  I recommend them enthusiastically.

Called at 7:30am, they sent someone over at 8:15am, 8:45am they were done and it was fixed (issue with the toilet tank).  Price seemed fair, though I don't have a lot of experience with plumbing repairs.

Called Action Jackson when our washing machine drain backed up.  They came out the same day, arrived earlier than the time they said they would be there, and took care of the problem.  Much cheaper than the Southwest Plumbing quote I recieved.  I'd recommend to anyone who has a clogged drain!

The City of Edmonds sent me a letter indicating I had a probable water leak.  I called Action Jackson at nine o'clock in the morning and they had two plumbers with a work truck at my house in less than 90 minutes.  The plumbers were courteous and professional.  They quoted me the cost to dig out the area around the meter and the cost to call in a guy to track the leak if it wasn't near the meter.  The leak was in a broken fitting behind the meter, so no need for the leak detection guy.  They quoted me the cost to fix the broken fitting, went out and bought the replacement fitting and had it installed and covered back up  and were finished by mid-afternoon the same day.  Oh, and during part of the job only one guy could dig the hole at the meter, so the other plumber tightened up a loose sink fitting in my house at no additional charge.  Good people and fair pricing.

Had a great experience with Caleb.  We had a very hard to determine problem with water that was seemingly coming out of nowhere.  Caleb worked diligently to help us find it, even though it turned out that it wasn't related to leaking pipes!

I have used these guys twice now. First time for a clogged drain, they were easy to schedule, looked at the drain, gave me an estimate before proceeding. I gave the OK and they did an excellent job.
Second time was to replace a toilet, again very easy to schedule, showed up in an hour, gave us the option of buying the toilet ourself or having them buy the toilet. We chose to buy it ourselves. In both cases, these guys gave us an estimate. Professional and reliable. Don Jackson answers the phone himself every single time time! I will use these guys again

Called at 8 got a call back within 10 min and apt at noon, Don was right on time, quickly assessed the problem and told me how much it would cost and that he could do it right now. The price seemed reasonable for plumbing work and he seemed confident that he could solve the problem which he proceeded to do.

He cleared the line then scoped it out to the street. He showed me on screen where the clog came from (corroded concrete pipe) and that it would come back. I explained that my husband was not working and he showed me where to dig, how deep and gave me a shopping list for $20-$30 worth of materials and explained how to fix it myself, offering to come back if I ran in to problems but gave me confidence in my ability to do it myself.

He then made a minor sink repair at no charge and told me how to fix the reduced hot water pressure in my shower. Really nice guy, in and out in less than an hour and now I can take a shower AND flush the toilet - YEA!

No up-sell, no billing shenanigans... first 100% positive plumbing experience ever!
thanks, Action Jackson!

Action Jackson came out to do some plumbing on the new portion of my home. Troy and Jason were very professional and did great work installing my very complicated looking clawfoot old telephone style faucet tub. They cleaned up everything and my tub is absolutely beautiful. They also installed some gas lines to my back porch for BBQ and fire pit. I absolutely would recommend this company to anyone who needs drain cleaning and plumbing.

We had a drain that was clogged. I called and he was out there with in a couple of  hours and was able to unclog it in a matter of minutes. He is coming back to do a camera inspection to ensure the pipe is still in good condition.

I highly recommend Action Jackson.

Great customer service with prompt refund for a coupon I found and forgot to apply at the time of payment.  Only reason they didn't 5 stars was that the technician showed up really early for a sewer scope and was gone before my realtor and fiancee showed up for the scheduled service.  I was busy during this time so they came and waited unnecessarily until I was able to tell them the work had been done.  Very happy that they were able to come on short notice though.

What a relief!  After almost getting completely taken to the cleaners by another local plumbing company, Action Jackson stepped in and made my Memorial Day weekend much more enjoyable.  More importantly, they also gave me confidence in knowing I had found a company I can trust in the future.  

After having an absolutely horrible experience with the first plumbing company, I contacted Action Jackson based on their stellar reviews.  Don came out within the hour to take a look at my problem and provided me with an estimate for my clogged drain and cracked pipe.  This was mid-day Friday before the holiday weekend.  The estimate was provided on the spot with a good accompanying explanation and he sent his team of Tom and Jason out later that afternoon.  They got stuck a little later at another job and Don called to inform me that they were running behind.  

Tom and Jason were great.  They got in and got out and I barely knew they were there.  Tom is a bit of a contortionist! He had to crawl into my cabinets, cut some holes, and replace a pipe; an approach the first company was not able to conceive.  Additionally, they modified the height of my drainage pipe in my sink and redid the area underneath the sink to provide better drainage and free up some space.  This was all quite unexpected.  I would have been happy with a fixed pipe and cleared up drain but they went above and beyond.  

I can't begin to explain the gratitude I had for the whole Action Jackson crew and there professionalism and quality work.  I enthusiastically recommend them if you are looking for a trustworthy company with reasonable pricing and quality work.

absolutely inconsiderate drivers. if you want speedy service i'm sure they provide it because they put other people on the road in danger in order to provide that service. school/construction zones are not an area for speeding and riding peoples bumpers.

Very impressed with Action Jackson! We called on Saturday afternoon about a back up in our kitchen sink.  Jackson came out right away, quickly cleared out the blockage, and our sink is draining great.  Thank you Action Jackson for your great service!

I called them around 3:00 pm on a Saturday asking to schedule an appointment on Tuesday for a stopped up sink and bathtub.  I had to leave a message, but they called me back in less than five minutes.  Surprisingly they asked, Don't you want to take care of it today?.  I said sure as long as they had the availability.  They were here within the hour.  Asked a few questions and were able to give me a quote.  The price was reasonable and was about what I had approximated.  The final price was only a few dollars over their quote, but considering they found a tootsie roll sucker stick in the sink drain (kids!..haha) along with all the hair I had expected I wasn't surprised.  Also, during their repair the sink gasket started to leak and they put a temporary fix and offered to come out first thing Monday to fix it for free!  Their master plumber is required to handle this type of repair and was not available at that moment.  Monday didn't work on our end, so they happily scheduled it when we could be available.  The two guys that came out were extremely courteous, answered all my questions and definitely went above and beyond.  I did not think of the obvious - moving the items out from underneath the sink before they got here.  They wouldn't hear of me moving the items and said they would take care of everything.  I highly recommend Action Jackson for your plumbing needs.  I know I will not hesitate calling them if I need help again in the future.

2/16/2014 - I felt the need to update this review.  While their initial service was good, their follow-up is severely lacking.  They never came back out to complete the temporary fix they put in place on the sink or even call to try and reschedule the appointment.  My husband tried to call, but they were closed and never returned the call.  If it is a small job that won't go over a day, then I feel good recommending them.  I would hesitate hiring them for a job that spans a number of days.

I had a problem with water backing up in the toilet and bathtub on our old 1940's house.  I called Action Jackson at 8:30am and they were there at 9:00am!  The problem was roots + toilet paper had clogged the pipes at the Y section of concrete piping (seen through their sewer scope).  The short term solution is to snake it but the problem would come back.  The long term solution would be to replace the Y piping with PVC which the guys recommended.  The price would be around the same as they were honest and said the pipe is close to the surface so the work would not be so bad.  I went with the long term solution which was a very reasonable quote.  If I had used anyone else, I easily would be paying at least double.  They dug around the old concrete pipe, broke it to clean the nasty heavily rooted clog, cut the concrete pipes and prepped them, put in new PVC pipes, tested everything to make sure nothing was backing up in the kitchen, and bathroom, then shoveled the dirt back in.  They were done by 11:00am.  Action Jackson was amazing!  Most highly recommended!

These guys are the best !! Courteous , great job , would recommend highly .Loved that he didn't have to pull the toilet . WAY better pricing than Mr Rooter , and he didn't try to upsell me like Mr Rooter

I had such outstanding service that I immediately felt compelled to write a review. I emailed Action Jackson on a Friday night requesting an estimate to fix a toilet that was leaking at the base when the water valve was left on as well as to drain a very clogged tub. Within an hour, I received my estimate - quick. Given that this was the first time I was personally dealing with a plumbing issue and was unsure as to whether or not I was being quoted a reasonable price, the next day I called another place and was quoted $50.00 more just for the toilet. I scheduled an appointment via text with Action Jackson for that following Monday. Troy showed up Monday morning with a young gentleman and they both proceeded to take their shoes off before entering my home without me requesting that they do so - considerate. Within minutes he told me what was wrong with the toilet, explained that it was a bit more complicated than what they had thought but that they would still honor the quoted price - honest. He took the time to answer all my questions regarding the repairs and when I asked him how to take the current toilet seat off so I could go buy a replacement since it had broken loose, he brought me one from the truck. I asked him how much the new toilet seat was going to cost and he told me that the client he had seen prior to my appointment had purchased a new toilet and they didn't want to use the toilet seat that came with it so they gave it to him so he would give it to me FREE OF CHARGE. They were out of the house within 45 minutes and cleaned up the areas they worked on, putting everything back in its place. If you are looking for honest plumbers at a very reasonable price, I highly recommend these guys.

I have used Action Jackson twice and was happy with them both times. They cleaned roots out of our pipes with water and also the snake. The first time they gave us and estimate and zero pressure and are waiting for a new estimate for the new problem. They were actually early both times and called ahead to make sure it was OK. I will definitely use them again.

The sewer line I share with my neighbor was clogged (it's been an ongoing problem).  Action Jackson arrived promptly and had it clear within a couple hours using their jetter.  Yay!  This was after we had the person we have been using for years tell us that we should spend $4,000 to put a clean out in without trying to clear it or using a camera.  We eventually may need to install a clean out, but it might not be for years.  Highly recommend!

Don Jackson and Mike came out exactly on time, were very friendly, and did a great job. Don explained everything he was doing, and answered my questions thoroughly. I can't say enough good things about their service. We'll definitely use them in the future, and recommend them to our friends and family.

Called Sunday morning at 9:00. They were here at 11:00 and unplugged my sewer, identified and marked where the problem was in my line. They coordinated with a company (Sewer Friendly) to come out for the repair. Sewer Friendly was out the next day  and completed the repair. Awesome - I would recommend them to anyone.

Action Jackson came recommended from a friend and I also highly recommend them and will use them again! My son had flushed blocks down two of our toilets and Action Jackson came out same day, came when they said they would, were VERY friendly, and the price was very fair.

I called at 6:30 am about my backed-up kitchen sink, expecting to leave a message for when the office opened.  Nope, Don answered personally and scheduled me for early that afternoon.  They called again to ask if I wanted them even earlier due to another cancellation, and showed up even earlier than that.  Mike and Thomas were courteous, diligent and, after snaking didn't reach the problem, had the line hydrojetted and clear in short order.  They left me with a clear drain and advice on maintenance less than an hour after their arrival.  With their work ethic and how comfortable I felt with them in my home, I felt the $200 bill (including tax) was justified.  I'd call them again.  The only reason they didn't get five stars is because, as a final flush of the line, had left the water running in the stoppered sink and went to their truck... if I hadn't come into the room and seen it and shut the water off it would have overflowed.

Action Jackson really did leap into action for us! Called them at 9:30 AM Sunday morning and they arrived within an hour. Although it seemed at first look to the team of plumbers who arrived, that they wouldn't be able to fix our sewer pump without ordering a new part, which would take a day, the guys worked on the problem until they found a solution. They really really really SAVED THE DAY! We would have been without use of our plumbing for at least 24 hours, which would have been a serious pain with two kids in-house and a renter in our downstairs apartment. The guys also recommended a product that can help us stay on top of our sewer pump issues (we have to deal with it once a year usually when something goes wrong -- calling in help every few years). We plan to heed their advice and use the product and will certainly call them again next time we need work on plumbing in our Everett-based house.

We called Action Jackson last night because our kitchen sink and bathroom sink were clogged.  Both sinks are back to back and share the same plumbing.  My husband had spent a few hours trying to unclog it with a snake and other home remedies, but nothing worked.  We dreaded calling a plumber as it seems that there are no good honest plumbers out there.  We read some reviews from the typical plumbing choices (Beacon, Day and Night, etc)--all terrible reviews.  Then I came across Action Jackson.  The reviews seemed to be good (but not too good!).  I called last night and explained what was going on and that it wasn't an emergency.  He quoted me $120/hour for what he thought was a routine kitchen clog.  They scheduled me for first thing this morning.  They showed up 15 minutes early!  They took a look around and realized very quickly what the issue was.  It was a combination of poor plumbing installation and galvanized pipes.  They unclogged the pipes AND told us that this would be a recurring issue.  BUT, they fixed it in such a way that when this happens again (oh, and it will!), that we can now fix it ourselves instead of having to pay a plumber to come out.  What!?!?  That is exceptional service!  They were at our house for less than 45 minutes and stuck to the quote they gave us.  This was my first time calling a plumber and I am beyond happy with the service!

Based on the prompt service reivews I called at about 8:00 AM to schedule an appt for my badly clogged kitchen sink.  I was told they would be there about 10:00 but I couldn't be there until 1:30 so scheduled it for then.  When I pulled into my driveway at 1:05 the workmen had just arrived and were on my front porch.   The drain was totally plugged, but after a couple of attempts, they got the problem fixed and said if that hadn't worked they had a Plan B.  The next morning as I was continuing to put things back under my sink I noticed a little puddle under the pipe.  Dried it off, ran some more water - another little puddle.  I called Action Jackson and two men were there wihin the hour and took care of the problem.  Not only are they prompt - they are even early.  There's no waiting around for them.  Price was reasonable and my only question was a TOS charge in addition to the base charge.  One of the men explained it is a service charge regarding the truck.  If that's a standard charge it would be helpful to just include it in the base price I think.  I still felt ok about the total.  I would have given 5 stars except for the leak (which got fixed right away).