Philbrick Heating, Cooling, Plumbing & Electrical

They arrived on time, were courteous, and identified the problem. However, unknown to either tech was it a multiple issue. The second issue did not appear for several hours, but they offered an emergency fix as it was about 7 PM. I cut off the water flow, and they scheduled for the next day. Bob fixed it in a matter of minutes, and there was not charge.
All employees were most helpful in this matter, and treated me with respect as they have done for over 30 years.

I have used Philbrick 3 times in last year or so. Was satisfied on first 2 calls. They have been responsive and prompt. Fixed the problem quickly and charged reasonable rates. The latest call was on a Sunday to fix a heating issue prior to a forecasted cold snap. I expected to pay a premium for a Sunday call and they quoted $ 185 for diagnostics. They fixed the problem quickly (about an hour for the total call) and presented me a total bill of over $ 500. They did not provide a detailed breakdown on the invoice (though they have in the past). The part itself would only be about $ 50 from what I can research on the internet. The excessive charge and the refusal to itemize parts and labor leaves me to feel I have been overcharged. I will not use them again and advise others to be cautious with them on emergency calls over weekends.

Quality of work is good.
Paperwork and explanation of costs.....ask your questions and breakdowns. You'll get a price but if you don't do your homework and ask for detailed info as to what is and isn't included and then do due diligence as to what that explanation means......let's just say you'll end up over paying.
As always with most anything these days.....buyer beware. Educate yourself and don't assume what you think will be done or they will do is what is included. It will be discussed, but make sure you have a clear delineation of responsibilities

Great work by Cameron this afternoon. He worked efficiently to minimize hourly costs, but did excellent work re-piping a drain line and replacing leaking sink drains. Cost was much less than two other estimates.

Philbrick is our go to when we need to take care of our HVAC system. We had a unit go out over the summer. The team was responsive, highly professional and the job was a fair price. We just had Reggie come out an inspect our heating units for the season. Once again, they were on time, professional and comprehensive. He found a minor issue that he will come back to fix! Thank you to a great team!

I called Philbrick knowing I needed my garbage disposal replaced. Randy was my tech today and he did an outstanding job! He was kind, knowledgeable, friendly and respectful of me and my home. Replacing the disposal quickly and shared tips to help remedy any future clogs or obstructions. A HUGE thank you to Randy and team Philbrick for providing such exceptional service!

I could not be more disappointed with the unprofessionalism and lack of integrity with this company. I had them do a total AC swap out. the 1 day quote became 2 days. They ended up falling through my ceiling. I had to call them back multiple times to get them to repair the ceiling damage, and it didn't happen for 3 weeks. There was a 1 year warranty, and when the system broke within a year, I called them. They acknowledged that there was no expense for a warranty repair. When they showed up, they said that the repair wasn't covered under warranty, tried to charge me $350 on site, I threw them out, then they mailed me an $80 bill for diagnosis of the system when I told them ahead of time what the problem was that they refused to fix. GO ANYWHERE ELSE. They said that they're sending the bill for not fixing my system under warranty to collections. -- After initial posting of this review, the owner of the company had his staff cancel the invoice and offer to do the warranty repair for free. He is a fair and honorable guy (interacted with him thrice, and always was a gentleman), but definitely doesn't erase my experience based upon the customer service of his staff.

They scheduled our repair quickly, the technician was on time and found the problem quickly and was done in an hour. That was great.
The issue I have is with the price.
It was an inexpensive part and he was there an hour. $325. I found the part on an authorized dealer site, it was $33. I confirmed this with a retired HVAC tech who used to charge $70 for the part. Assuming Philbrick charged $100 for he part, that made their hourly rate just over $200 per hour. They didn't an provide itemized receipt. I was told it was a flat rate charge for this repair.
I recommend a second estimate especially if a lengthy repair is expected.

We have a large home (not bragging, just stating a fact) that we had built for us 15 years ago and our Air Conditioning system was beyond economical repair. It's amazing how far technology has advanced in 15 years.

Our old system was R-22, which used to be quite popular, but due to the new EPA environmental standards, it is no longer produced and it is quite expensive if you need to recharge your system.

We talked to several local contractors in the area but we were most impressed with the fine folks at Philbrick Heating and Air Conditioning in terms of pricing, scheduling availability and overall customer service. They took the time to walk us through every step of the instillation process and all of the wonderful features that the new system has to offer.

The new RUUD system uses the latest environmental friendly refrigerant and cools our home in a very short time in the heat of the Summer which is both comfortable and affordable in terms of our electric bill.

We could not be happier with the instillation, pricing, customer service and more importantly, service after the sale. If you are looking for a great experience, give the folks at Philbrick Heating and Cooling a call. You will be glad that you did and you can rest assured that you are supporting local business!!!

My gas heating wasn't working. I thought it was the pilot light, but that's electronic. The furnace was firing up, but it wouldn't stay lit. I called Jake and he got me going in no time. It turned out to be the flame sensor. Once it was cleaned, then the furnace worked like a champ.

I'm signing up for the annual service with Philbrick from now on. Family owned business!

Great work Jake!

I have dealt with Philbrick Plumbing for years and have been completely satisfied every time. I have worked with Lee on a major project, which turned out great and Nick is the plumber that always gets assigned to my calls. He is pleasant, efficient and knowledgeable. I always request him because I know that he he also reliable and will explain things to me so I can understand them.
AND, Dara is simply the best hands down! She is understanding, caring and knowledgeable as well.
I cannot say enough good things about Philbrick Plumbing! I will never go anywhere else as long as these three are still working there!

Reasonable prices, great work. Bill was my technician, he was prompt, professional, and an absolute pleasure to work with. The price was the same as the estimate, the work was outstanding and I will definitely use them again.