Description
No high-pressured sales and no gimmicks. True plumbers focused on solving your problems at a great price, and your satisfaction is our only goal. Our plumbing guarantee is simple and straightforward; you need to know that you're going to get your problems fixed, and you want to know you're getting good service for a good price. At True Plumbing, we are so confident that we can fix whatever situation you have, that if we can't, our time free. Whole/Partial House Repiping Water Heater Replacement Water Filtration Systems Leaky Kitchen and Bathroom Fixtures Slab Leak Repair Garbage Disposals Gas Leaks
HISTORY
Established in 2013.
True Plumbing, Inc is dedicated to providing excellent service to every client. Our mission is to make a positive impact on the plumbing industry by giving back to the community and working with integrity. Our tagline is No Sales; Just Service, and that is what you can count on.
ABOUT BUSINESS OWNER
It can be a challenge to find a plumber in San Diego who is trustworthy, skilled, and affordable, so we'd like to invite you to call a team with experience in both residential and commercial plumbing.
Michael Muto has been plumbing for almost 20 years, apprenticing with an expert plumber and working his way up. His team of plumbers believes in the same principles of quality workmanship, integrity, and a job done right.
Our team has spent time mastering service, commercial, residential, and construction plumbing, as well as remodels. Located in North County for several years, we are familiar with the neighborhoods all over San Diego.
SERVICES
Toilet Repair, Pipe Repair, Drain Cleaning, Water Heater Repair, Faucet Repair, Garbage Disposal Repair, Garbage Disposal Installation, Water Filter Services, Electric Water Heater Installation, Tankless Water Heater Installation, Gas Water Heater Installation, Water Heater Leak Repair, Hot Water Recirculation Pump Installat…, Point-of Entry System Installation, Reverse Osmosis System Repair, Virtual Consultations, Water Filtration System Installation, Water Softener Installation, Water Heater Installation, Bathtub & Shower Repair, Toilet Installation, Faucet Installation, Pipe Installation, Bathtub & Shower Installation, Drain Installation, Gas Line Services, Electric Water Heater Repair, Tankless Water Heater Repair, Reverse Osmosis System Installation, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Point-of-Use System Installation, Sump Pump Installation, Water Conditioner Installation, Water Purification System Installation, Sewer Services, ,
Reviews
Jasmines customer service was amazing! She explained how I can be added to the standby list and followed up with me. I will indeed be calling True Plumbing back!
Travis puts the T in True Plumbing! We initially contacted True Plumbing to change the setting for the water temperature in the master bathroom shower. After True Plumbing completed the work, we noticed a steady drip from the showerhead in the master bathroom. We followed-up with True Plumbing and advised of the steady drip from the showerhead in the master bathroom. After an initial attempt to address the steady drip from the showerhead in the master bathroom, True Plumbing remained engaged and committed to resolving the issue. True Plumbing sent Travis (the Manager) to our home to investigate the issue and within a very short period of time, Travis identified the cause and remedied the steady drip from the showerhead in the master bathroom at NO COST to us. Travis is smart, professional, courteous, polite, knowledgeable, friendly, and efficient. Thank you, Travis for the AAA+ customer service!
True Plumbing came through for us!
Our sink disposal sprung a leak, so we reached out to a plumber we've used in the past to schedule a replacement. Surprisingly, we got no response.
True Plumbing was recommended by a friend, so I reached out to them via Yelp. They responded quickly, provided a quote, and we scheduled the repair. We also asked them to repair a shower that wouldn't get hot.
The tech showed up on schedule, was super friendly and helpful, and he finished the work quickly and cleaned everything up. He was gone in less than 2 hours.
We will certainly give them a call again the next time we have a plumbing job!
A little belated - I went out the first Monday after New Year's to find out our water heater had sprung a leak and was not ringing in 2023 in good cheer. We had used True Plumbing for a much smaller job (garbage disposal replacement) in 2022 and were very happy with them, so I gave them a call right away.
We were super lucky they were able to get us on the schedule that same day. That afternoon a tech came out and gave us the options. I wanted to look into maybe going to tankless, but that would have really required quite a bit more time investment to get the right unit, plan it out, etc, whereas if we replaced the old unit we had with a new, traditional unit they were able to do the install that day and for a very reasonable price.
We opted for the traditional unit and I was delighted to have no more leaks and hot water in the house again that night! It's been a delight having plentiful hot water and slightly better water pressure after the install of the new tank!
On a price note, my mom had to replace a similar water heater in a rental unit recently so I knew what she'd paid. I also talked to another plumber I've used over the years that couldn't fit us in for a week and had a general price from them. True Plumbing was right in line with these prices and didn't try to gouge us for the emergency or anything like that.
I also want to tank our tech for taking the time to check the water pressure at various exterior spots on our house as we've been going back and forth with the city about it for years. It was super nice of him to take the extra time (even if he thought I was a bit nuts) and check the water pressure at the regulator and a couple other spots.
Thanks True Plumbing for your quick service and fair pricing! I'm very happy with both jobs you've done for us! Highly recommended.
We got a quote to install a new water line from fridge to water. Not a typical installation but easy access to under house. We were told by True plumbing that it would cost $900, and two people a full day of work. I thought this quote was utter bs so i encouraged my boyfriend to get another quote. We got another plumber in for one guy who did it in 2.5 hours at less than half the price. Either these guys are just throwing out numbers because they have so much business now, or they legit don't know how to do price estimates. Either way, they have lost this business and future business with maintenance and remodels we have. Just be honest folks, you'll get more business (which maybe again they are so big this job didn't matter). Or perhaps the guy was just not wanting to go into the crawl space and mess up his pretty pants.
We have been using them for years.
Great job every time and they higher the nicest plumbers!
Ron A.
04/07/2023 12:00:00 SA
I wanted to replace my kitchen faucet ( it was leaking) ... I first bought my choice at Lowe's ( a Moen for $ 189.tax). Then I called True Plumbing (Carlsbad Village Drive) to install it. They gave me a quote for $ 275. and would send someone out to install it that very afternoon. So Evan showed up right on time and installed it in less than an hour. I'm amazed how they are able to get under your sink with so little workspace and be able to disconnect and connect the half-dozen connections they had to deal with.
The peace of mind to have it FIXED was well worth it. I'm super happy with Evan and True Plumbing. Their phone number is # (760) 637-5355
William J.
05/05/2023 12:00:00 SA
Problem with hot water recirculation pump on top of house water heater. Either all the taps in the house delivered hot water or none. Asked 4 more geographically nearby plumbers as the installer had vanished, 1 said sorry politely and 3 left me with no response. Dispatch found an experienced fellow. Came out promptly, gentleman and customer discussed what had gotten wrong, we agreed on a nonstandard solution, and since then I get hot out of the hot tap and cold out of the cold tap. Exactly right and not overcharged.
This is my second review of True Plumbing because I am reviewing the second job they did for me. I'm sure that Yelp will find a way to show you my earlier review of a simpler job if you care, which you shouldn't.
When I bought this house it had a 10-year-old whole-house water purification system in it. I contacted the manufacturer who said that I ought to replace all of the filters after those 10 years. I bought a replacement kit, and figured I would install it myself. How hard could it be?
When I set out to install it I realized that the original filter had been installed incorrectly and that replacing the primary filter would require cutting copper pipes. I knew it was time to call a plumber that could do the installation. I know how to cut copper pipes, but I'm not so good at reconnecting them afterwards.
Based on my prior good experience with True Plumbing I called them. They sent out an estimator who looked it over and gave me an estimate and scheduled an installation when I accepted the estimate (it was fair).
The installer was very professional. He did not speak scornfully of the installation he was replacing. He just replaced it. I sat nearby and watched while he worked, but I figured that since I was paying by the hour I shouldn't pester him with questions. The result was exactly what I wanted, done in exactly the way that he said it should be done. I've attached a picture of the finished installation.
I'm sure I will need a plumber again for something. I'll call True Plumbing.
Mark R.
03/02/2023 12:00:00 SA
Our toilet was starting to leak. We called True value and they were able to come out the same day.
Brison did an excellent job! He explained what needed to be done, and updated his progress throughout the process. He cleaned up when done. Brison exceeded my expectations and I will definitely use True Plumbing in the future.
Jonathan M.
01/01/2023 12:00:00 SA
We used true plumbing for a lot of projects in our home. They were problem solvers, on time, and helpful.
We used True plumbing once and they were great, and we were happy to return to them. However, we had them come out for a second time, paid the service fee, and didn't hear anything for almost 3 weeks. We were told we would receive an email with an estimate/update. Had to follow up multiple times, and finally received a call with an update saying they will not be able to perform any of the services that we were inquiring about. They confirmed they did not send an email. We are just frustrated with their communication this time around and lost 3 weeks of waiting patiently. Not sure what has changed in their service, but we are happy to not return to them again.
What a great company! We called to make an appointment for someone to come out to give us an estimate for a new water heater and they said no need we can do it over the phone. The price was very competitive compared to other estimates so we crossed our fingers and hoped for the best .
Brison came out two days later (non emergency replacement) and did an excellent job on the installation and it was exactly what we were quoted on the phone. Great guarantee on labor and parts and we are totally satisfied. We would highly recommend this company and will be using them for all our future plumbing needs.
I called and I understand a credit card fee but they charge 3%of the bill which can add up if you have a big project and a $25 fee just to give an estimate.
Brison is a gem and really does true plumbing without sales talk/suggesting things that are unnecessary. He is honest and gave me honest advice. I really like his courtesy to wear booties (protective shoe coverings) in my home since I gave him booties to wear last time he was here since I have light wool carpets. He was very courteous to ask first if he could use our toilet when natured called, and that left me a good impression. His work so far has been perfect and he is really careful. Please give him a promotion! Love him, will ask for Brison next time
I was looking to install a water purification system and a tankless hot water system and in order to provide me a quotation, they wanted to charge me $25 as a service call....to give me a quote for over $10,000 worth of work? No way.
Our 2004 water heater was leaking. I contacted True Plumbing based on the Yelp reviews. Their number said to text them which was perfect and efficient for me. They quoted me $2100 for a new good quality water heater and were out the next day. They disconnected and took our old water heater away. The area was soggy from a tiny leak that had been going on for a few days, so we decided to have them leave while we applied fans to dry the area out a couple days. We applied a little TSP to get rid of some mildew spots for good measure. True Plumbing sent the same tech out, Bert, to install the new water heater in the cleaned up area. Bert was efficient, friendly and did a tidy job. I will definitely call True Plumbing for all my future plumbing requirements. Super responsive and I love the texting!! I like Bert's attitude too. He's one of the good ones for sure!
Dillon came out for an estimate and was very professional and helpful, answering all of my incessant questions.
Their prices were solid and they definitely use the good stuff when it comes to materials.
This five-star review is long overdue, as True Plumbing has been our go-to plumber for years now. They have, I am certain, worked with every piece of plumbing in our condo at some point. They have helped us troubleshoot, maintain, repair, replace, and avert potential disaster. And they have even helped us in the midst of disaster, after we experienced a leak under our kitchen sink last summer, referring us to the best businesses to work with. (This ended up being a $30,000 kitchen restoration, covered by insurance thankfully, but certainly no minor event!)
Our condo is about 20 years old, so much of the plumbing is coming due for servicing/repair/replacement. True Plumbing has been our reliable partner in keeping everything current and well-maintained. Stephen and Brison are usually the ones to come out. I absolutely love these guys! Their work is impeccable, and they are just fantastic humans in general.
It is incredibly reassuring to know we have the best team looking out for us. I have referred True Plumbing many, many times to friends and neighbors. I look forward working with them again in the future!
We had True Plumbing do the annual flush of our instant hot water system. The tech arrived at the scheduled time and did a fine job.
Mark R.
07/01/2022 12:00:00 SA
Phillip came out to install a new water reducing pressure valve and new spigot on the same line. Showed up prompt, friendly and knowledgeable. Got right to work and when done everything looked great and worked well. First time using them but will definitely look to them for any future needs.
Shalayna A.
12/06/2021 12:00:00 SA
I take giving 5-stars super seriously, but they earned every star. The customer service from the initial call to the technician coming out were amazing.
We bought a new house and asked them to come out to do a once over, they had a good price and quickly scheduled it. They gave us some great advice, and even handled follow up questions with such kindness that they're forever my only plumbers!!
I had a ton of follow up questions, and Travis helped me through every one today, taking as much time as I needed to work through understanding. Hats off to True Plumbing, especially to Travis!
Rebecca T.
10/11/2021 12:00:00 SA
They were quick and reasonably priced with good problem solving skills!!! That's the kind of plumber you want!
We had them come out twice. Once for a broken water heater. The guy replaced it quickly and gave us some tips. I could sense that he genuinely wanted to help. Another time it was a leak from the wall that I shared with my neighbors. True Plumbing was able to come out quickly and said a leak detector was required and they couldn't do anything yet, but they didn't charge me for coming out either!
I recommended them to a neighbor of mine, and she liked their work too. It was for a pipe leaking. First a contractor said he would need to open up a big chunk of the wall. When True Plumbing guy came, he said he could just fix it from what had been opened already from just one side!
That's someone you want - to get the job done minimally invasive. You don't want a giant hole in your drywall. The cost of patching up a wall can sometimes be as much as fixing the leak, or even more. You want someone who's good and accurate with diagnosis, act quickly and not charge you an arm and a leg. And True Plumbing did just that! Also, I thought one of the plumbers looked pretty cute LOL. Bonus.
I hope they are well compensated and the company does well because it's so hard to find a trusted plumbing company.
Juan M.
04/05/2022 12:00:00 SA
So, let me start with the good. The company is responsive and arrived within 24 hours on a leak I'm experiencing with my property. The plumber provided his assessment and remediation action. The plumber did refer me to a restoration company, which I found very helpful.
The bad, Vincent was the plumber that arrived and did not have leak detection equipment. Instead, he spent about a half hour listening to the leak, inspecting the exterior of the property, taking a call from another customer, and checking the water pressure only after I asked. His assessment was based on a guess.
The ugly, I was charged $125 for this, and I was not even made aware ahead of his visit that I would have to pay anything in excess of the $25 gas charge. Also, I asked for a written estimate, and I was told that the company would send it later. Really?
I was pretty upset with this experience, especially more so when I had another plumbing company come out and perform an even more thorough inspection for free (I was only charged for the leak detection, which they let me know in advance how much it would be), without asking: checking the water pressure, checking the water meter, listening to both interior and exterior, and that company came prepared with the leak detection equipment. I asked if this was common, and he said it is if your customer states they have a leak. I mean, it's night and day.
UPDATE: I had Travis, the owner, reach out to me and apologize. Based on the cost not being shared upfront, he promised there would be no charge. I really appreciate this type of customer service. I think it's important to keep this whole review out there so that others can see the high integrity and humility that Travis runs his business with. I know it's not easy dealing with customers, and I appreciate Travis going out of his way to satisfy the customer. Thank you!
Blake T.
01/01/2023 12:00:00 SA
Brison helped us out after our shower faucet started leaking due to an old cartridge. I called at noon and True Plumbing was able to get someone to my house by 4pm.
Brison was knowledgeable, nice, and handy. He kept us updated as he was working through our issue and now our leak is completely fixed.
I will be choosing True Plumbing in the future whenever I have something that needs to be fixed at my home. Thanks Brison!
Al F.
03/11/2023 12:00:00 SA
Came to clean out our sink drain in 2 hours after my call. Fast, friendly and a good price. This is the Plumber to call.
Very responsive, professional, and the work was done beautifully. They are now on my recommended list. Thanks for the amazing work and I will definitely consider you on my next project!
We've had two different plumbers from True Coming come for different jobs so far, and both were prompt, friendly, did good work, and were honest.
Unfortunately I can't remember the name of the first plumber from True Plumbing who came previously, but he did a great job and really fast work. Brison was the one who came today and I was impressed by his honesty -- he could have charged me for the job, but instead he only charged me a minimal service fee and informed me that the work we needed done was still under warranty by a previous plumber from a different company who had serviced our water heaters before, so we should be able to get the current problem fixed at no cost since it's still under warranty. I really appreciated his honesty, and will request Brison again for future jobs.
Update:
The business reached out to my husband to reschedule the follow-up and was able to rectify the situation on the following Tuesday (formerly Thursday).
We were happy with this accommodation and the final installation was completed without issue.
I have updated this review without the request of the business, which to their credit, is a testament to their commitment to doing the right thing.
M S.
10/07/2022 12:00:00 SA
Very thankful for the work this crew has done on a remodel. They are really the best. They are knowledgeable and also include the homeowner on decision making which I really appreciate. Very thankful for the work done on my home and highly recommend.
I hired True Plumbing multiple times and found the company to be very responsive and overall the work is good quality. The pricing seems fair for a company that has more than a one-man show.
If you can get Mike Terry he is one of their best technicians. He fixes problems and goes well beyond the minimum. He has a nice personality and is easy to work with.
Wendy does an excellent job at coordinating jobs and bidding.
We did have one problem with a technician who did a sloppy job and Mike Terry needed to come back out to fix the issue, but I believe that was more of an aberration than something that occurs very often.
I continue to recommend True Plumbing to friends.
Sol came to my home to help with some repairs. Didn't try to upsell. Professional, clean, respectful and knowledgeable. He flushed my tankless water heater, repaired a running toilet and helped me with installing a filter which I had previously purchased for my freezer.
True Plumbing is a very reputable company. Have had them with repair work on other occasions.
Highly recommend them. Can't go wrong!
Kyle and Tom came out yesterday afternoon. I called for a same day appointment. They came within a few hours to replace a valve in my guest room shower. They were clear and detailed with their estimate. They got the job done quickly for a fair price. They even cleaned up after themselves!
I would definitely recommend and use them again.
Dzung N.
09/10/2022 12:00:00 SA
Very knowledgeable, responsive, and work well done. Highly recommend. One of the best we've ever worked with. He even schooled the water company guy who had to come and replace our regulator.
Hired based on reviews and immediate response on Yelp messages as well as personal visit to job site. Courteous and knowledgeable employees who repaired an underground main line pipe under a cement slab. Wife thoroughly happy with the repairs and will be in a process of replacing our water heater with this company.
We had an issue with a leak that no one could find; suggestions were made but nothing worked. We were even told it could be a slab leak and might have to dig up the slab. We called True Plumbing and they sent over Saul, who found out that the leak was coming from the overflow tank in the toilet. Saul really knows his business since he used to work for a leak detection company. He returned two days later to replace the overflow valves and problem solved!
It's great to have someone here who really knows how to solve a problem quickly without expensive fixes.
Gretchen H.
01/11/2023 12:00:00 SA
We didn't use the company because of their availability. However, good plumbers are always busy. I thought I should leave a review because they were responsive and provided a quote up front.
I had 2 separate jobs that needed attention, one was to address a faulty shower head, and the other was to replace my water heater. Stephen came out for both jobs. Did an excellent job! Very professional, answered all my questions.
They did a great job on my house re-pipe. The quote was competitive and the work was good. I'll definitely give them a call for my next project.
Ryan O.
08/04/2022 12:00:00 SA
I had a water leak at an investment property. True was able to schedule a plumber to go there the next morning. He called me twice to keep me informed as he was diagnosing the problem. It was a slab leak and he explained the process to fix it. He gave me an estimate and came back the next morning to make the repairs. He did an excellent job. The invoice was close to the bottom of the estimate too. I will definitely use them again.
Lauren P.
05/02/2022 12:00:00 SA
Jason at true plumbing is amazing!!! he went WAY above and beyond my expectations. He replaced the hot water heater at my Airbnb and was so wonderful about getting it done for me around the check in/ check out of my Airbnb guests. he left the area cleaner then he found it. I would recommend Jason & true plumbing to anyone. thanks Jason!!!!
We've had True Plumbing come out twice before and had great service and experience so when we had a major leak from the main meter service line, we knew True Plumbing was the one to call. From Melissa who answered the phone to Stephen who did the work to Dave the GM, the process was efficient and we couldn't have asked for more. Stephen was very professional and friendly and answered all of my husband's questions. It rarely rains in SoCal but the 2nd day he was here it was pouring rain and it was cold outside. Stephen worked through this adverse weather condition trying to get as much of the work done so that we can turn on the valve that supplies the water into our home. We really appreciated Stephen's diligence in getting the work done as quickly as possible. We highly recommend True Plumbing.
Adam R.
09/12/2022 12:00:00 SA
I rarely post reviews but this is a company worth reviewing. They recently installed a new water heater for our family and not only did they do a phenomenal job on the installation at a very fair price but we also had a small issue (not their fault directly) that came up afterward and this company stood behind their name and their product like very few companies I believe would. If you are thinking of using a company and want one that you can feel confident in, look no further than True Plumbing. I am now a customer for life!
Awesome again. I have had True plumbing do work for us several times over the years and every experience is wonderful. This time around we had a bathroom faucet hot water side that was flowing very slowly. I wasn't sure the cause but Brison came over and quickly was able to determine it was probably sediment and was able flush the line and fix the problem in just a few minutes. On top of that they were able to do it just for their service fee, which is incredibly reasonable. I really appreciate they didn't try to gouge me for such a simple fix. Brison took the time to show me how he did the fix and what might be causing the sediment. Overall I am very satisfied and will continue to use True for any plumbing work in the future. Great job.
Charles B.
08/04/2022 12:00:00 SA
They called me back later the same day and said they could send a technician who finished another job early ( within 20 minutes). Jay was professional and finished the job within an hour. The repair was well done!
Here we are about 4 years later and we had True Plumbing fix an issue with the sink in our new home. Great customer service and really friendly and knowledgeable technicians. Will be hiring them for more jobs in the future. Feels great to have a go to plumbing company now.
They were an hour late. They had not contacted me to let me know. When I called they told me that their guy had had a family emergency. That I understand but the appointment was for 8:00 - 10:00. He finally arrived about 12:30.
I had an appointment at 1:00, so he only talked to my husband but didn't recommend what we were asking for. He said that he would quote but it would be very expensive.
We did NOT use their services.
Jennifer D.
12/10/2022 12:00:00 SA
Clear and easy communication and Stephen was amazing, great conversation while he replaced and repaired my kitchen sink leak and shower regulator. Thank you so much for value, quality and professional work.
Patricia B.
08/04/2022 12:00:00 SA
Very responsive company and Brison did a fantastic job -- quickly and efficiently. We just moved in and I was looking for a reliable plumbing company. I found it and I couldn't be more pleased. Thanks again, Brison!
Discovered a leak coming from my water heater one night. Called True Plumbing the next morning, and they set me up with an appointment that afternoon. After I sent pictures of the water heater, I received a quote over the phone, and the price remained the same, save for the addition of a new stand for my water heater. The best part about the call was that there was absolutely no high pressure sales tactics or upselling. Stephen was the gentleman who came to install the new unit, and he was great. He did the work quickly and efficiently, and took the time to explain the starting procedure for the water heater to me twice.
I wouldn't hesitate to call True Plumbing again in case of any plumbing emergency.
Joseph M.
05/12/2022 12:00:00 SA
Stephen Jones killed it. Fast and professional it's no wonder why these guys are number one. Great job true plumbing.
Carlos N.
05/10/2022 12:00:00 SA
Jason was absolutely the best! I originally called to get my tankless water heater flushed but at the last minute had him do a few additional things. One of which was truly a life saver, right when he walked in my front door he smelled gas and quickly found where it was coming from a closed the gas leak! Who knows how long it was leaking because we typically have our windows open. He also replaced a shower head for me. Overall a very good experience with True Plumbing. I plan to call True Plumbing/Jason again if I ever need further work done.
Beth A.
05/03/2022 12:00:00 SA
I did a quick yelp search for a plumber in our area and sent True plumbing a request a quote- they got back to me with in mins and had a team here the following day. Fantastic customer service, and the team that came was professional, very friendly, on time, and very helpful. I highly recommend!!
George M.
06/02/2022 12:00:00 SA
We had a leaking toilet and needed a new wax seal and caulking to repair it. Brison was the plumbing technician that came to fix it. He was timely , professional in describing the cost and in fixing the issue quickly. Brison is also a very pleasant young man.
Michelle S.
12/03/2021 12:00:00 SA
Professional and courteous from the first call to resolution of my plumbing problem. Highly recommended!
One nice thing is they do not have a fee to just walk in the door. Their pricing is honest and fair.
Keeping them on my list for future needs.
Amir T.
04/09/2022 12:00:00 SA
Quick response in Yelp's quote system yielded a visit for service. Brison is nothing less than amazing. Knowledgeable, pleasant to work with, and very patient with all our questions. He quickly fixed a leaking toilet due to a wax seal failure , and replaced the cartridge of a leaking shower. We also had questions about the settings of our rapid water heater and Brison showed us how to set it. Highly recommended!
Jeannie M.
04/04/2022 12:00:00 SA
A leak showed up on our bedroom ceiling. A pipe above it had a leak. We called True Plumbing and they came out the next day, on time, and fixed the leak quickly and the cost was quite reasonable. We will definitely call them for our next plumbing problem.
10/29/22 We live in San Marcos and had a bad leak in the main water pipe near the water meter box leading to the house. OMG what a disaster. We had an appt with Brison but he couldn't make it. Lucky for us Stephen stepped in and arrived at our house. He is my hero. He fixed the leak for us and solved our issue. He had to jack hammer and cut the concrete by himself to get to the pipe. I was amazed that he was able to do it quickly and neatly. He was knowledgeable. He was professional, courteous and friendly. He has such a good attitude. He answered all of my questions and explained. We will be asking for Stephen when we replace our water heater.
Eve S.
06/06/2022 12:00:00 SA
I needed a new bathroom faucet. I got an appointment with True Plumbing with-in 2 days and a 3 hour window of time when they would arrive. The plumbers called to confirm their ETA. Ramone did a great job. I'm very pleased.
We had a major leak in our water heater and True Plumbing was able to send out someone a day earlier than our scheduled appointment. Saul did an amazing job on the repair, all the while being pleasant and cheerful even though the repair took a bit longer. Thank you for great service!
We've used True Plumbing several times. Most recently they repaired a leaky pipe. Their service is tremendous and they guarantee their work. Brison and Tom did an outstanding job.
Alan F.
01/08/2022 12:00:00 SA
The plumber saved us on Christmas Eve by repairing our sink. The plumber was professional and quickly made the repair
Jonathan W.
04/05/2022 12:00:00 SA
Thought we had a leak in the wall..loud dripping noise but no wet drywall...another company came out and wanted to start cutting away with a $450 starting fee.....didn't sound right so I called True Plumbing. They felt it wasn't a leak at all and was in fact water hammer, suggested installing hammer suppressers, which they did. Problem solved! Great work from Dillon and Bryson. Friendly and honest with reasonable charges. Recommended.
Jill L.
04/04/2022 12:00:00 SA
I had an amazing experience. Hector was so nice and took the time to help me understand the problem and went to Home Depot to pick up the parts I needed that were unexpected. What a great company! I will definitely be using these guys in the future.
Cast all of your plumbing fears aside - True Plumbing will come to save the day! After receiving and outrageous quote from another company that had me in tears - I came across True Plumbing on Yelp and called them out for a second opinion and WOW am I glad I did.
Dave their estimator came out and was incredibly professional, well spoken and let me know the true issues I was having verses the unnecessary upsells the other guys were trying to sell me on. He wrote me a quote that day and I immediately called to schedule!
A few days later Terry and Brison came out to fix my pressure regulator, install a new toilet, fix the line to my ice maker and replace a handful of corroded valves. They were both super friendly, respectful of my property and left me feeling completely confident all the work was complete.
Great Company!
Monica a.
09/03/2020 12:00:00 SA
Stephen was our plumber. Patience of a saint, super nice and helpful the whole time while working on an upstairs bathroom double sink in a house with no AC and western facing exposure AND during a heat wave! It was hot up there (I felt so bad).
Wore his mask even with all that going on.
Great at explaining EVERYTHING, our options, pricing, etc.. We felt very comfortable we were not being upsold unnecessary services. Highly recommend!
Paul H.
11/03/2022 12:00:00 SA
Thanks to True Plumbing tech Saul to work the extra mile on my water pressure regulator leak in the garage. He is very patient and courteous and also gave me some plumbing education. He not only resolved the issue but also helped me to learn all these plumbing tips. Thanks, Saul! You are the hero.
I requested a quote by phone and received it quickly, was able to schedule the work easily to fit my schedule. They even called and offered to come out earlier than the scheduled window which I accepted. The technician Ramon called ahead and gave me an ETA, and showed up on time. He was very professional and did a great job, he even gave me some tips for other plumbing questions I had. To sum it up, excellent customer service, quality of work, and fair price with this company. I will definitely be calling them again when I need plumbing service.
We had a bad smell coming from our wobbly toilet. Brison came and saved the day. He called ahead (and offered to come early if we were available, we were). He was ultra polite and professional. He wore a mask. The bathroom was clean when he left. And most importantly, he fixed the toilet wobble and seal--and smell is already improved! He showed us the process (including pictures) and reviewed for signs of water damage with us. Also, in the end we paid less than I anticipated.
For next plumbing needs we will call True Plumbing and request Brison.
Thanks!
Cheree B.
11/04/2020 12:00:00 SA
Stephen did a fabulous job. He installed a new hose bib in the back (ours was leaking pretty bad, we had a bucket under the spigot as it was gathering so much water), he re-configured our funky irrigation main where we had a leaky valve and breaker, and worked in our guest bathroom to install a rubber seat.
Interesting enough, while work was being done the guest bathroom we starting having issues with the handle that controls the cold water (we could not turn the water off), lucky we had a plumber there already.
I would like to extend a thank you to Stephen for thoroughly explaining the items that required work, especially the front irrigation main and the guest bathroom issue. Stephen was very courteous and professional. I would definitely work with True Plumbing and Stephen again for any future plumbing needs.
Hey guys, this is a shoutout for Dillon & Rudy who did a superb job at our home installing 2 new water heaters plus a pressure regulator etc. They were were timely, highly communicative, very polite. They will discuss & review items with you until we are all on the same page (I find this quality true on all levels with this company, from the office folks to the manager, Dave Hurtado who responded to text messages promptly.) We are very happy we used this company which was highly recommended to us by some friends. 5 stars for sure.
PL
True plumbing was able to come out pretty within a day. Got my issue diagnosed and repaired in about 2 hours. Bryson was a pleasure to speak to and seemed knowledgeable in his craft. Pricing is competitive, had another company wanting to charge double. I will be saving True Plumbings number for any future needs.
John S.
05/02/2022 12:00:00 SA
We had a serious hot water leak in the kitchen. The handle on the shutoff valve broke off in an attempt to stop it. The base of the valve was near to the wall so it was hard to do anything (for me since I am usually a DIY person).
I first shut off all the water and then only the hot. In shutting off the main house valve (not the one at the street) I discovered a connection was leaking and badly corroded. That needed a serious fix too. I was worried about getting anyone qualified in on a day's notice. I first called a company we had used before, but they wouldn't come for a week! So I checked Yelp, and called True Plumbing. They arrived arrived promptly the next morning and repaired or replaced everything by mid-day.
It is now a few days later, because I wanted to be sure everything was good. It is and I heartily give them five stars.
Janet L.
01/10/2022 12:00:00 SA
My kitchen faucet needed replacement. I called True Plumbing and they were able to send Andy out. He did an amazing job installing the new faucet and coordinating drain basket assembly. My faucet looks and works great! Thank you True Plumbing with a special thanks to Andy! I'll be calling again for future projects! Katherine
These guys rock! Super awesome vibes from Andy and he quickly performed the needed repairs without inconveniencing my household at a fair price. Great work, Highly recommend!
Gerald C.
03/10/2022 12:00:00 SA
I had a pressure regulator and ball valve replaced because I had a toilet making rumbling noises when I flushed it. Alan at True Plumbing diagnosed the problem and fixed it in less than 2 hours.
Now I know why this company has a ton of 5 star reviews. The entire process from getting a quote until completing my toilet install was so simple and pleasant. Melissa was AWESOME! She answered all of my questions right away through Yelp, gave me a fair quote, helped me pick out a new toilet, and scheduled the install appointment. When the guys came to install the toilet, they were AWESOME too! They were super friendly and professional. They answered all of my millions of questions without being annoyed. They were respectful of my property and and made sure to clean up around their work. I have home warranty but will now call True Plumbing to make sure the job is done right. Thanks for making this whole process so easy guys. Highly recommend!
Lisa S.
01/09/2022 12:00:00 SA
We had the hot and cold shut off valves in our laundry room replaced. They had a very fast appointment available for my request time. They responded to our quote request quickly. They were very courteous, on time, fair prices, professional and did a great job.
Called True Plumbing to fix a leaky valve for our pool fill. The technician (Stephen) arrived that day, assessed the issue and gave me a fair, honest quote. He fixed the issue in short order and made sure I was happy and satisfied before he left. I appreciate the excellent customer service and really fair pricing. Will call them for all my plumbing needs! Thanks True Plumbing!
Ok everyone, the water is now on and hot. Yay showers! Dillon was wonderful, very professional, personable and knows the plumbing issues as well!
Kelley M.
08/01/2022 12:00:00 SA
true plumbing 5 stars, they show up they saved me thousands of dollars, the service is the best. we had the pleasure of working with stephen jones. we went from no hot water or pressure to insta hot and flow. he is a great human and plumber. he went above and beyond for us but he said thats just how they do things. such a great experience. we have had true pluming out 2 times now both expereinces were great. really like this company.
cheers!
This was first time using this company. Very nice and informative phone call the resulted in a quote for our specific project. I decided to try them out after the initial call because they were nice and gave me a quick quote over the phone. They also ended up being quite a bit cheaper than a company I used a couple times before.
The plumber showed up on time. He was fast and friendly. He did a great job and even upgraded our parts. The final payment ended up being exactly what they quoted on the phone.
I'll definitely use them again.
Brison replaced our kitchen faucet, a Moen, which was less than 5 years old. It still worked fine but was badly corroded at the base. I ordered a HansGrohe new one which was much more solidly made.
Our kitchen sink is a double side-by-side with just a very small space between the two sides. Brison showed up early (I was notified to see if that was okay). He removed the old faucet and finished hooking up the new one in half an hour. No leaks and everything neatly cleaned up. He also took care of disposing of the old faucet.
I was very pleased and amazed that he was able to access that narrow space and install the faucet so quickly.
Very good professional service. Super fast repair as well. Plumber was quite friendly :)
We have had a few issues -- some minor, some major -- and don't hesitate to reach out to Stephen. He is friendly, knowledgeable, and fair. Stephen and True Plumbing remain our go-to for our residential plumbing needs.
We continue to use True Plumbing for all of our plumbing needs. Today Stephen Jones came out to help us with our broken shower and he was very professional and kind. I felt like he had my best interest at hand and always feel like the team is honest, hard working and knowledgeable.
Ryan U.
12/09/2021 12:00:00 SA
Brison was easy to work with, professional and got our toilet back in working order. Pricing was fair. Great job all around.
Elizabeth S.
02/11/2021 12:00:00 SA
Thanks for coming out and quickly helping us with our clogged, leaking bathroom sink Stephen! You guys are awesome!! Thank you!!
Shelley W.
01/12/2022 12:00:00 SA
We needed a new garbage disposal. True plumbing was able to schedule me the next day. Brison came out on time and replaced our old garbage disposal with a new one within an hour. He was friendly and answered my questions in detail. Pricing is fair compare to other places that I have called. Will certainly be calling back for other plumbing issues.
Prompt response for a frozen shower valve. Professional and discussed options. Stephen was great!
Had a garbage disposal installed yesterday without a hitch. No drama. Super professional, quick, tidy, on time. My technician was especially cordial-- I appreciate his efforts to be personable and pleasant despite me having to be conducting work on a device in the same room. My experience with this company was great. Will keep them in mind for future plumbing needs.
We had a constantly running toilet and after calling our Home Warranty company who gave me a plumber who did not service my area, decided to call a local company and pay out of pocket. I am really glad - Ramon and Tom gave me a couple of options and I went with the toilet replacement as it had been a sluggish toilet since we moved in 18 months ago and it was probably 15 years old. I am so glad we went this route - love our new toilet's efficiency. Ramon and Tom were very professional, knowledgeable and had the total replacement done in less than three hours (including getting rid of my old toilet and buying the replacement). Would not hesitate to call them again for any future plumbing needs.
our H2O heater went out the week of xmas...I called Melissa and she was able to get us scheduled same day. Travis was our tech and he could not have been better. He was knowledgable, and very personable, work quickly and cleaned up after himself. Very Impressed and will refer others in our community.
Big thanks
Pete Tucker- Carlsbad
J. G.
11/03/2020 12:00:00 SA
Second review for True Plumbing of Carlsbad. I always like to hire local, and being a CBad native, True Plumbing is my go-to. This time for a 40-gal natural gas water heater replacement. Jones & Brison came out for a few hours to remove my old heater, install the new heater, flex lines, pan, gas line, ball valve etc. All work was done in a timely, clean an professional manner. They were a pleasure to talk to and I learned a few things about plumbing along the way. Workspace was adequately cleaned upon finish of installation. Reasonable price with minimal disruption of water service. Thanks again!
Nestle S.
10/05/2021 12:00:00 SA
Great response time and customer service. Dillon was sent to us to do some investigating for leaks(Good thing we didn't have any). Courteous, on time , and explained everything that was needed to be done. I think we found our plumbers.
True plumbing is great, very reliable and honest plumbers. Brison, the plumber that came out was prompt and timely in replacing a shower cartridge was knowledgeable and did professional work. Would recommend again.
Martin S.
06/02/2022 12:00:00 SA
True Plumbing came out within the hour after calling them to fix our broken tub spout. I called 3 other plumbing companies--2 never answered, and one scheduled me for the following day. So True Plumbing came through enabling us to turn on the house water after fixing the problem. He had the replacement part on his truck. Dillon was efficient, clear, and personable in handling the tough job of pulling a stuck, broken valve from it housing. Pricing was very fair considering the extra muscle needed to complete the job. Impressed all around with this company. And the wife was happy--as the saying goes...if the wife ain't happy, nobody is!
Quick to respond, honest, punctual, courteous and efficient. What more do you want when your water heater blows?? Thanks to True, we've got hot water only hours after our old one said, bye, bye.
Great experience and will definitely use True Plumbing again. Had gas piping re-done to my kitchen stove for a remodel. Scheduling was easy kept up to date on arrival of technician, $ estimate on work before starting and good finished product. Not only was the finished product goodt, the other stuff most plumbers shortcut was taken care of (straight drywall cuts for easier patching, cleanup, etc.)
Bonus points for coming back later the week to re-ignite hot water tank pilot light at no charge!
I checked Yelp and True Plumbing had 5 stars and great reviews. So I called the office and Melissa was great, prompt to answer my questions, sent her pictures. I had a plumber from a home warranty so before I fixed the holes in the ceiling I wanted to make sure all was well and wanted a non-home warranty company to come out. Stephen came to the rescue!! He assessed the 2 areas and said that one was fine, but the other plumbing job (another home warranty plumbing company) was done badly. So he gave me a price to fix it and did a great job!! Sometimes he even talks to the pipes :).
Anyway, showed us what the other company had done wrong. I feel confident now that we can fix the holes in the ceiling. I would highly recommend True Plumbing!!
Thanks Stephen!!
Ttu Plumbing excelled at honesty, fair prices, excellent service delivery, and customer courtesy. I wish more trade companies were like True Plumbing
Another company, without actually seeing the proposed work, gave me an estimate that was more than 3 times what True Plumbing delivered. They insisted on seeing the job before giving an estimate.
Can't say enough good things about them.
They were great initially during the quote process - prompt and clear in communication, showed-up as they said and provided very competitive quote.
The work itself was great too. Dillon and Brison did the work and were great.
Showed up on time, were very professional and safe, communicated what they would well and finished the job in less time than they said it would take initially. The work itself was perfect and they cleaned up thoroughly after they left.
Would definitely recommend.
This is my go to company for all of my plumbing needs! They are very responsive and the technicians work hard to make sure the work is done right the first time and high quality. They are reasonably priced and explain everything. They make sure to respect covid protocols and clean up after they are done (unlike some other plumbing providers). Robert was my technician and he was friendly and definitely knew what he was doing. I am thankful to have a reliable and affordable plumbing option!!!
Paige W.
10/11/2021 12:00:00 SA
I have a unique, German self contained Steam Shower unit most plumbers won't, or don't know how, to repair. I had long time plumber try and couldn't stop the leak. True Plumbing asked for pics first & booked me right away. Brison came out & thought outside of the box from the get go & got it fixed immediately. This saved me spending 10-15K on a new shower right now. I highly recommend this company.
This is the second time True Plumbing serviced our house. A few years ago they replaced our hot water heater and now they traced, replaced and repaired a leak on our clothes washer line. Both times they were there the next day, the job was done in a timely manner, pleasant plumbers who answered questions, left the job site clean, and were professional in their work. Would I recommend them to others? Absolutely! Will I use them in the future? You Bet! I won't even consider calling anyone else. I wish I could give them more than 5 stars.
Vi O.
03/03/2021 12:00:00 SA
Mike( Michael ) was an absolute professional throughout and deeply cares about customer satisfaction. Right on time for the scheduled appointment. Thank you so much!!
Truly appreciate to True Plumbing .
As a returning customer, I am pleased with the services that I received from True Plumbing once again, specifically Ramon E. He was informative, professional, and efficient. In a short period of time, I was able to turn on the water in my home and not have a lake in my backyard. Thank you for repairing the PVC pipe in my backyard, Ramon! Great job!
Needed my toilet replaced. True Plumbing to the rescue! Brison went above and beyond to complete the job. He is fast, efficient, and prompt. I requested Brison as I read the reviews. Apparently True Plumbing has many excellent plumbers. Brison is personable, and kind. Thank you True Plumbing for a great job! I'd also like to mention that the customer service on the phone and scheduling was also done seamlessly. I will use True Plumbing again when needed. I would highly recommend them!
Pauline K.
05/11/2022 12:00:00 SA
Bryson from True Plumbing was out this morning to fix a slow/clogged drain, install a new garbage disposal and fix a very old toilet that was slow to fill. I can't say enough good things about him or the experience. It turns out I didn't need a new disposal. He worked his magic and fixed the one I had. Also made very short work of fixing the drain. We determined it would be best to replace the toilet and off he went to pick up a new one and install it. He was very knowledgable, professional and personable. I can't recommend him highly enough. I will absolutely return to this company for future plumbing needs and will be recommending them to friends and neighbors.
Alan S.
05/09/2022 12:00:00 SA
They were on time, professional, pleasant, and the job was done in a timely manner. I definitely recommend True Plumbing.
Amy K.
11/01/2019 12:00:00 SA
I spotted some moisture on an exterior wall and needed a plumber to check it out. I decided to go with True Plumbing based on the glowing reviews from Yelp & Nextdoor.com and it was the best decision I ever made!
Dave came out to my property and was able to diagnose the problem (cast iron sewer pipe cracked and was leaking) then provided a price range for the repair. The range was based on how long the crack was and if the whole pipe needed to be replaced. The price range was extremely fair. Dave was super patient and answered my barrage of questions!
Steve came out and ended up replacing the entire pipe. Not only did Steve do a fantastic job, he's a super cool dude. The final price was actually $75 less than the top price quoted. Highly recommended!
Michele B.
11/05/2021 12:00:00 SA
Wow - I love these guys. Great price, super responsive, and just all around lovely to deal with. Called them at 8:00 this morning to get a faucet installed in one of our bathrooms. They scheduled an appointment between 8:30 - 9:30 TODAY! They arrived on time, got the job done and two hours from scheduling the appointment, the job is done. INSANE! The young man that came out today was Brison. Can't recommend him enough.
These guys are so awesome. Was quoted $5k for a water heater replacement, and went to get a second opinion. Cost was less than half, they came next day, installed it plus a toilet in about 4-5 hours. Can't recommend enough.
Melinda B.
05/01/2022 12:00:00 SA
A big shout out for Brison from True Plumbing. He was prompt, courteous and did a fantastic job of replacing the handles that had corroded at our bathroom sinks. The cleanup was the best I have ever seen in this profession. We have used True Plumbing for several jobs and always call them first. There are times when they are not available and have to use other plumbing companies at which we were greatly disappointed. Also, we asked Brison to check out our water valve that a previous plumber said was frozen and needed to be replaced and the quote was quite expensive. Lo and behold it was not frozen. Thank you Brison for checking! Give that man a raise!!
True Plumbing is who we call anytime we have a plumbing issue. This morning Brison came out to our house and performed a minor take rebuild to fix our continuously flowing toilet. Brison was very professional and kind. He gave me a reasonable quote before performing any work and in less than 45 minutes our toilet was fixed. This company hires true professionals that you can trust.
Great service! Wayne was very helpful and found corroded areas we were unaware of.
We are ordering parts and look forward to the faucet install. There was no charge for the call and I was very impressed with True Plumbing's service.
Brison and David just left our home. Both were incredibly professional, knowledgeable and friendly. They replaced 3 of our toilets as well as our garbage disposal. They also answered some technical questions about our faucets. Efficient, kind, clean and honest. This is the 2nd time we've used TRUE Plumbing. Very happy with their service!
Professional, friendly, responsive, great communication.
We hired True Plumbing shortly after purchasing our new home to make some modifications to our existing tankless natural gas water heater in the attic to bring it up to code, and also to install a new gas line to our kitchen for a gas range. Overall happy with the end results, just took a bit to get there.
We pulled permits for the gas line so needed to have it inspected. They pressurized the isolated new line with air for the inspection, but unfortunately the pressure dropped overnight prior to inspection due to a small leak at one of the joints. They were quick to come back out, remake the joints and fix the leak, and made sure everything was good to go. However, it seems that fixing one joint led to a leak at another. Had to have them return again to fix the leak and get the line to finally hold pressure. Even though it took a few tries, they were always willing to come out in a timely manner and make things right, and didn't end up charging us extra for each return trip.
Great to work with, friendly, always called when they were on their way over. Will consider hiring them again for future plumbing needs.
Tori V.
11/05/2020 12:00:00 SA
Absolutely so impressed with this service and attendant who came out. Stephen was punctual, efficient, and very friendly. We had a moisture spot appear in our wall and had no idea where it might be coming from. He came and immediately got to work and quickly found the source and issue in our pipe. He kept us informed of everything he was doing, why the issue occured, and how we can take care of the water damage left behind. Also gave us a recomendation for mold remediation if needed. Will 100% recomend to anyone who asks for a good plumber. Thank you Stephen!!!
I had a long list of plumbing projects that I wanted to tackle. After getting my typical 3 estimates and finding that the contractors were either inexperienced or overpriced, I had to get 3 more estimates. Fortunately, I became more educated on what I really needed done.
Thanks to True Plumbing, all my projects were taken care of on time & within my budget! Dave the manager listened to my request for an experienced plumber and Mike the plumber knows his stuff, gets things done right & makes good recommendations!!!
Thanks Again True Plumbing!
Chris M.
07/11/2020 12:00:00 SA
This is a quality plumbing company! We've had them for two jobs and they're a 5/5 company for sure:
#1) I was installing some quarter turn angle stops and a few were still leaking. I called True Plumbing and they sent Dillon out the next day. He was friendly and courteous, especially during Covid-19. He got all of the pesky angle stops to quit leaking. Great service and a really friendly guy.
#2) We had a pressure relief valve installed on a water heater 5 years ago and have had zero issues with it. Very reasonable for that service, and the owner himself came to do that job. He even inspected a few other fixtures for us for free. Very nice guy!
True Plumbing continues to offer us outstanding service. I called this morning with a gushing outdoor water spout and Chris was here within about 20 minutes. He called me on the way and walked me through the steps of shutting off the main water without making me feel like an idiot for not being able to initially do it myself.
It sucks when your kids put pinecones down the waste pipe, flush wooden trains down the toilet, or jump on outdoor metal irrigation pipes until they snap, but it's good to have True Plumbing here to help clean up the mess. Their service is unmatched in quality and their prices are hard to beat.
Five stars for Chris's great service today, five stars to True Plumbing overall.
Baxter C.
07/02/2021 12:00:00 SA
Just had a great experience with Andy!
He texted before he arrived, was extremely polite and professional.
Fixed the issue using a method not suggested by other Plummers - that saved us money and further damage.
Great price, not overcharged..
will be my permanent guy to use!
Thank you Andy !!!
Brian W.
07/09/2020 12:00:00 SA
My shower had an issue where I couldn't turn off the water, and I had to shut off the water main to stop it from running. I'm a panic, I called True Plumbing after a quick Yelp search.
True was able to squeeze me in the same morning. Chris came out to my house 25 minutes after I called and he assessed the situation. He gave me a quote which was beyond reasonable, and performed the repair quickly, explaining the process alone the way. Chris was very friendly, courteous, and professional. Total pro!
True Plumbing will be my go to from here on out. Their professionalism, fair prices, and excellent customer service is just what I needed. Easy to see why they are rated 5 stars.
I have use this company before to replace the kitchen faucet and was very happy with them. Today I had Dylan and Bryson out to check my water supply to the master bath tub. They were both extremely friendly and competent. They followed
all Covid protocols and left the tub in perfect condition. Thanks, guys!
Vehicle ending in 8s2 drives like a Maniac almost hit another person and my self and Was tailgating me the whole way down melrose And I already drive at a pretty decent speed . So rude and unbelievable that he's driving like that in a company car . Not a very good look . Stay safe out there you guys
We needed a Garbage Disposal installed which needed modification for the new unit to fit. Andy did the work, which was first rate. He was professional, polite and knowledgeable.
I highly recommend True Plumbing.
Suvar L.
06/01/2020 12:00:00 SA
There's just some things that a professional needs to be called in for and I'm so happy we got to work with True Plumbing on our faucet replacement bc the corrosion was too tough for a DIY project. Thank you Mr. Jones for your patience and doing a A+ job. I'm writing this review bc I appreciate the job done correctly the first time. There was an additional issue and True Plumbing CAME BACK THE SAME DAY to make sure everything was done to high standards. Great business, great plumbers and great prices. Will definitely work with them again and refer them to our network.
Karin B.
09/03/2021 12:00:00 SA
I called True Plumbing to have my new kitchen faucet installed. I have used True Plumbing about 3 other times and I have found them to be reliable, prompt and courteous. I was greeted by Brison with enthusiasm and professionalism. He has a very personable and pleasant disposition. I highly recommend him! True Plumbing you have an asset with Brison on your team!! Thank you.!
Mindy Y.
05/07/2021 12:00:00 SA
We love True Plumbing! Stephen Jones does it again! An old house with crappy plumbing is not so bad when you have the right guy taking care of the job. Our leaky pipes were replaced and he was out of there in no time. This guy is def our go to guy!
Shout outs to Dave, Shawn and Rudy for coming through and delivering in customer service. I had a fiasco that needed a drain specialist and with their specialist unfortunately not available, they took it upon themselves to embrace the problem and solve it together as a team. It took two visits to get it resolved due to the lack of availability from their specialist but I agreed with them for the simple fact that they weren't just trying to play hero. They thoughtfully troubleshooted the problem, admitted that they needed to go back to the drawing board and came back at the top of the week with a game plan on solving the leak. I even asked for another job on top of that (not in their original game plan) and they gladly did.
Good job, Michael. You've got yourself a solid crew.
Aloha from a return customer
Brison did a great job installing 2 brand new toilets for me today. He didn't take long to finish the job and was also very helpful in answering questions I had. I Will definitely keep True Plumbing in mind for my next project!
True Plumbing was quick to respond to my inquiry about descaling/flushing my tankless water heater. They provided the best price quote and superior customer service. Brison who came out to provide the maintenance service was friendly and knowledgeable. Great experience all around!
Dillon and Rudy just left our home. They were the best!!!! They were super informative, kind and friendly. I had all sorts of questions for them and they were patient in listening to me and then answering those questions. They didn't do any work for us today as I wasn't prepared for them (I need to buy a faucet), but I am going to absolutely call back in the next week or so. Thank you Dillon and Rudy for being so great!
Brison came today to help with a shower faucet issue. He very quickly identified the problem and was able to quickly fix it. It's honestly like a whole new shower with this issue resolved! Brison was awesome and super friendly and wasn't even bothered by my two pesky little dogs. This is my second great experience with True Plumbing and I highly recommend them.
Super great company for your plumbing needs! We called as our pressure regulator went out on the house, the lady on the phone was super friendly and efficient. The next morning Andy came out and he even called to let us know his exact ETA, he arrived swiftly and got to work. He was friendly and really knew his stuff. It's really is nice to use a place that does not overcharge, is on time and has good customer service, we would use again for sure! Thanks guys :)
4.5 Stars
This place was great! Patrick came out to give me my estimate.
True Plumbing folks were timely, professional...and did what they said they were going to do. They aren't paid on commission so there was no upselling or offering anything I didn't need. Unfortunately, I don't have much else to offer as my GC met Patrick on site while I worked. He called me back to provide me the quote and answer my questions, etc. all interactions were informative and positive.
For the install, I met Tony and Milo. They were extremely nice...treating my place as if it were their own. It was raining outside and anytime they had to do anything outside those, blue shoe covers were on and off - every time. They were honest and educated me about everything that I had questions about or comments on. Both seemed to really enjoy their job, both were laid back and professional. They didn't rush through the job. They took their time to get it right...problem-solving along the way.
The price was right! Several other folks came out to offer estimates...some were quicker and prices came in higher. True Plumbing wasn't the highest and it wasn't the lowest...but it was the truest.
True just felt right...like your good old fashioned neighborhood plumber, courteous, professional, delivering service with a smile and a nod (i.e., you bet, we can do it). They offer a 1-year warranty on top of the manufacturer's 10-year).
PS - I figure maybe if I name my hot water heater, she'll treat me better than the last one. Meet Michelle Obama...strong, classy, beautiful and hard working.
Mike K.
10/09/2020 12:00:00 SA
So, last night, after day of a slow leak, I thought it would be a good idea to change our shower faucet. I ran into a stripped screw and ended up completely bending the valve. No water, almost the weekend! Not good for a big family. We were scrambling to find someone to fix my mess. Someone recommended I call True Plumbing and I am glad I did!!! Chris was incredibly courteous, clean, thorough and did such a pro job fixing what could have been a nightmare for me to try and navigate. He was prompt and did a great job! 5 stars for Chris and True Plumbing.
We hired True Plumbing to fix a clog in our bathroom sink. It turned out to be way more of a production than we had anticipated, and required cutting into the wall and replacing a pedestal sink, but Robert, Victor, and David were punctual, communicative, efficient, and did a great job. The office staff was also always very professional and courteous!
Hayley J.
12/04/2021 12:00:00 SA
True Plumbing was able to come to our house same-day. Brison helped us understand the issue with our shower and then fixed it efficiently. We were happy with his service and will definitely use True Plumbing again in the future. Their quote was more competitive than two other local plumbers as well, not to mention they were more friendly and on-time!
We are very satisfied with True Plumbing, from the moment I called True Plumbing office, Maureen explained the quote in detailed and no hidden fees for our old toilet replacement, their price is very reasonable. The plumber, Stephen, was very professional and pleasant, he did very tidy job, we got our new toilet installed in one hour, works just fine. We highly recommended this company and Stephen if you need the job get done right!!!
There is a reason this company has so many 5 star reviews.
I had Chris and Kevin work on my home and the service and knowledge were phenomenal. I can not recommend this company enough.
On the same day, ANOTHER small issue we located got called in, the the Manager Dave stopped by on his way home to make sure everything was good. You don't find service or even this kind of caring about a client these days.
If you need anything plumbing, call this company now!
Krystle K.
02/12/2020 12:00:00 SA
I highly recommend True Plumbing! I had two leaks on my property, which I needed fixed urgently and a technician was out there within the hour of my call to assess the problem.
Mike Terry and Patrick were remarkable professionals. I was not able to be present while they worked, but they communicated with me clearly over the phone, identified the problem quickly, told me what needed to be done, and how much I should expect costs to be. It was very easy to work with True Plumbing, and I will surely use them again if there is a need!
Dillion let me know he was 30mins away. He arrived masked and maintained a six foot distance. He helped me understand my problem and was thorough. Thank you True Plumbing.
We needed our gas shut off valve to our fireplace replaced. I saw the great reviews on yelp for True Plumbing. I called and Melissa answered. She was so friendly and helpful. It was so easy to make an appointment. They even confirmed the appointment a couple days before. Today Andy was our plumber, and he was very friendly and knowledgeable. He did the repair in a timely manner as well. I would recommend True Plumbing to anyone. great Customer service.
Chris and his manager Dave were awesome to work with. They were very professional and have great knowledge in the industry. They were able to diagnose my issue from the first visit which was hard to do bc the issue was in my pipes hidden behind my walls. Super easy to work with and great communication. Def recommend!
Joanne R.
08/03/2018 12:00:00 SA
Excellent service from the first phone call to the job's finish. They're fairly priced, and very knowledgeable. Nowadays, it's difficult to find honest contractors, but when Kyle came out for the estimate, he was very reassuring and confident. The job was small but not easy. They had to install a 42 wide bathtub in an small alcove, and they did a great job! They stayed positive and kept the humor going even when they ran into issues. Great job, guys!
Manali H.
05/06/2021 12:00:00 SA
Loved that the plumber showed up in mask, (also put on shoe covers). Fixing the appointment was smooth, they gave a 3 hour window, and were prompt to give us a heads-up with a phone-call 30 mins before their arrival.
We had a water hammer problem, after using the big flush, on our toto-toilet. And the plumber patiently heard my problem out. But we were not able to show the actual issue. He gave me 3 reasons why we could have the water hammer problem, the toilet flap valve, the water valve, or the mains. I then realized it could be the bidet attachment causing the issue, so we tried that. And the plumber was easily then able to fix our water valve issue.
The service was quick, efficient, great communication and would go to them again.
Claudia W.
12/11/2019 12:00:00 SA
True Plumbing did an excellent job for us once again. Installation was easy to schedule and installer arrived on time. Chris was a pleasure to have a our home. He is extremely professional, and also has a very reassuring and enjoyable personality. There were a couple of hiccups with the installation (as always :) which he handled with both persistence and knowledge. Well done, and thanks!
Sherry R.
11/01/2021 12:00:00 SA
We go to them for any plumbing issue. They are honest, reliable experts who do the job cleanly and kindly! I'm so happy they are around! Thanks as always!
I called True Plumbing to get some toilets reinstalled that my flooring contractor put in. They sent out Stephen and he was professional and efficient with the install. Very pleased with the service, will definitely call these guys again any plumbing needs.
Rickard E.
06/12/2021 12:00:00 SA
I hired them to fix a water hammer issue for me and they quickly identified the issue and fixed it for me, I even asked them to install an temperature regulator I had for the shower for a very reasonable cost. I am very pleased with their work and would not hesitate in recommending them.
Patricia B.
12/02/2020 12:00:00 SA
I love this company.. especially Wayne!! He's sweet, knowledgeable & efficient. He has worked on my in the past amd is here now. He's always polite and gets the job done with minimal to no dust or debris. I highly highly recommend.
I called True plumbing and they were very responsive to my request.
Although I had a little issue with the pricing, both owners called me back and worked it all out so the pricing was very fair.
Great quality of plumbers and professional along with easy to communicate with the owners if ever needed.
I would recommend True plumbing for great customer service and follow up
Cory
I called True Plumbing this morning as we started smelling sewage in our bathrooms and laundry. Called True Plumbing and the response was immediate. Jones was very helpful. He identified the exact source of leak and fixed it right away. Their prices are reasonable. I would use their service again ( though I don't look forward to leaks and blockages :-) )
Samantha S.
12/07/2021 12:00:00 SA
Quick response, reasonably priced, and efficient! Stephen was knowledgeable and did a great job. Highly recommend!
Richard M.
02/04/2020 12:00:00 SA
This company is top notch. We have used them several times and Dave is awesome! We will use them for any and all future plumbing needs.
They are always available, friendly, knowledgeable, and do not consider the case closed until it is done right and the customer satisfied.
True Plumbing is very reliable and has knowledgeable employees like Victor. There was a problem with our toilet overflowing and when Victor showed up he listened to what I was saying at first without interrupting me. A very good listener and hard working guy. He's a very knowledgeable plumber and found what the problem was right away. He even told us to get the water pressure gauge so we can periodically check the water pressure ourselves. He was also right on time! The person that answers phones is also to be commended. She patiently listened to what the issues were and scheduled us right away. I will definitely use them again - highly recommend!
George T.
11/07/2020 12:00:00 SA
Awesome service from their office to their plumbers. Friendly and knowledgeable and gave me a better price that others I contacted. They arrived on time and communicated well during the job. They'll be the first company I call for any future needs.
Brought in for diagnostics yesterday when we had a leak from our second story bathroom. Paid $130 for them to cut a hole in our ceiling and tell us we didn't have any leaks from toilet or shower drains.
Didn't feel quite right about that assessment given the level of water damage to our home. Brought in Hanna's plumbing and they were able to find a leak in a pipe behind the tub spout within a few minutes.
I'm glad I followed my gut and got a second opinion before spending thousands of dollars to remove and repair damaged materials throughout my home only to have the leak continue.
Edited:
Michael from true plumbing called me almost immediately after I posted. He earned 2 stars back since he gave us a full refund (unrequested) and apologized for the issue. I appreciate his willingness to try and do right by his customers.
Bill-Susahn S.
09/04/2021 12:00:00 SA
The gentlemen at True Plumbing, Inc., have done a phenomenal job on this very challenging home. The disaster that took place with the cold-water slab leak and flooded conversation pit was daunting to us. We are so grateful - firstly, to The Leak Detective who clearly defined what we were up against - and secondly, to the True Plumbing crew; Dave, Rudy, Dillon, Brison, and Mike, for their hard work, diligence, professionalism, and care of our home during the repiping. I jest with you that they are the worst house guests ever with every room being cut into. But it does not go unappreciated just how very difficult this job has been. They have been neat in their execution of this beautiful disaster (Bill's term of the state we are in) and nightly clean up. I am so appreciative that we found your team through Yelp! reviews and that you aligned these fine men with our project. Thank you so very much for the good works of your team and your company. Sincerely, Susahn & Bill; Guardians of Shangri-La.
Simon H.
06/02/2020 12:00:00 SA
I had a slow draining kitchen sink and washer drain line. I have done a lot of plumbing repair myself and enjoy the work and don't often hire a plumber, but don't have the right equipment to properly snake my drain and wanted to get a pro to have a look at it. Within a couple of hours Scott came out and reviewed the situation, found what needed to be done, did the work, and even suggested improvements I could make myself in the future, to the toilet etc.
He found a corroded fitting which he replaced as well.
He wore a mask and was respectful to my family and I felt comfortable with him in our home. I highly recommend these guys.
Kyle came out to replace the cartridge in my Moen faucet (hot water side) in the master bath after I purchased it at Home Depot. It has been 10 years since my contractor put the Moen fixtures in as part of a total remodel of my home. It was very difficult to remove the fixture since the hard water in Escondido ate away at the plastic part holding the cartridge in place. Terry (supervisor) came in with the Moen removal tool to pull out the cartridge and that is when the hard water came into play. Kyle worked for over an hour to chip out the plastic and Terry assisted him. I am so glad that they were able to get the cartridge and plastic piece holding it in place removed. The alternative was a new faucet set (actually 2 since the master has 2 sinks). That would have been very expensive. Kyle was polite and contentious while working on this difficult project. He cleaned up after working on the faucet which I totally appreciate. I would definitely recommend Kyle and True Plumbing again! Thank you Terry for assisting as well!
Spencer T.
05/11/2021 12:00:00 SA
Chris stopped by to access a few issues we had with water pressure, shower issues, etc. He was very helpful and was able to show me how to make the easy fixes on my own. Turns out a few valves were just closed That needed to be opened. He also helped access our kitchen faucet water heater which was very helpful.
very nice guy and I'll definitely hire him to come out when I have any plumbing issues. Thx Chris!!
My coworker referred this plumbing service because of their honest hardworking technicians. Mike Terry troubleshooted my house's mysterious leak. He found that the toilet base required resetting. Mike's professional and knowledgeable trade skills came to the rescue for our family.
Thank you so much!
Liz P.
11/08/2021 12:00:00 SA
They responded very quickly when I called about having a new kitchen faucet installed. Stephen arrived right on time and did a great job with it (he also found a problem with a shutoff valve and fixed that too). We really appreciated their excellent customer service!
Dillon, Andy and Brison all came to our house today all 3 were very friendly and so fast! They all had on Masks and made me feel very comfortable with how they were organized and very good at explaining what they were going to do. It even came in much less than originally it was quoted so their pricing is great! Great price and service! Would highly recommend.
Karen S.
09/06/2019 12:00:00 SA
UPDATE ON TP!!! I just had the most amazing Technician to my house, Steve! He took the time to carefully explain what the different pipes were under my sink, and was extremely thorough and polite. I couldn't be happier with their service.
Francine T.
10/01/2020 12:00:00 SA
We had a new sink installed and needed several hook-ups. Steve and Scott went the extra mile for customer service and making sure I was satisfied with the work provided. There were some tricky aspects and they both came up with solutions. Thank you for a great experience!
John J.
04/09/2020 12:00:00 SA
We had a leak in my downstairs bathroom due to a pinhole in our hot water pipe in the ceiling.
I called Jessica and she picked up immediately. It was reassuring to know that they were open during this crisis. She had assigned Stephen Jones to come out and he was at my front door within an 2 hours.
When he showed up he was very respectful of our house by laying down tarp on the carpet and wearing booties and moreover wearing gloves and a mask as to ensure our own safety and his.
He was able to repair the copper piping in the ceiling very quickly and very affordably which was a tremendous help, especially now when money is tight.
I can't say enough great things about True Plumbing from the owners all the way down to her employees
Dillion & Brison came out to investigate rattling pipes in the wall. After some exploratory/investigative work they were able to find the problem and execute a fix. While underneath the house they found another problem (kinked line). They did not sell me on the fix, but let me know it would be a problem in the future. I thanked them and had them cut/replace. Very professional and polite.
Ye Z.
09/03/2021 12:00:00 SA
Our 20 year old faucets in the bathroom finally went out and need to be replaced. I had a wonderful experience with True Plumbing. Scheduling was a breeze. Brison came out the next day, and did a fantastic job installing the faucets. Highly recommend!
Steve from True plumbing came to our home. He was on time, professional, courteous, knowledgeable, and efficient. He was quick to diagnose two long term plumbing issues we were having and quickly fix the problem.
I will not hesitate to use True again and Steve will be the person I ask for.
Awesome service.
JellyBean Bakery D.
10/15/2021
True Plumbing resonded to our online request-for-quote the same day and we were able to schedule the repair for the following day. The dispatcher called promptly during our service window to let us know our plumber Brison was on the way and he arrived within 30 minutes. He was quick and efficient and replaced our broken water pressure regulator within about 45 minutes. He left the work area clean and gave us lots of pointers about our warranty and how to adjust the valve later if necessary. On top of being able to complete the job in a timely manner, he was also a very friendly and professional young man. The price for the replacement remained the same as the price that was originally quoted -- no surprises or hidden fees. Would definitely reach out to True Plumbing for other needs in the future.
In the middle of the stay/work from home order due to the Corona Virus, our home sprung a leak. Because of Insurance, we were required to obtain three quotes for our job. In somewhat of an urgent situation, and not knowing who to call that would be reputable, trustworthy and honest, we found True Plumbing here on yelp. True responded quickly, and was the best by far in knowledge, honesty, price and service. Every True employee that entered our home was professional, knowledgable and friendly. They got the job done quickly, advising us all the way ... and they were extremely clean and tidy in doing so. The guys even mopped our floor when they were done. We would use them again and recommend them in a heart beat. Thank you True Plumbing!
Mike arrived on time with booties & mask to add a water treatment device to our water line. I had him check out about 5 more plumbing related issues to see if I needed to replace anything (disposal, pop-up assembly in sinks, etc.) He did a dynamite job and saved us a lot of money.
Before even bringing in his tools, Mike was able to repair and to adjust some of our problems. Several items we thought he'd replace only needed adjustment, which he didn't charge us for--woo hoo!
Then he meticulously, quickly, and efficiently installed the water treatment device. Now we have delicious water! Along the way, he found and repaired a leak.
I would have Mike come out again in a minute. He's a wonderful technician and True Plumbing is lucky to have such an employee.
John & Julie B.
Encinitas, CA
I contacted True Plumbing to fix our hot water pressure which was down to a trickle. They were able to schedule an appointment very quickly for the next day. Stephen was our technician and throughout the process, he was very communicative, informative, patient, and easy to talk to. We ended up having to replace our water heater (we've had it for 10+ years so it was time) and Stephen helped answer all of my questions since this was my first time making such a purchase. He made sure everything was up to code and gave me regular updates about the quotes and progress. This was my first time using this company and I am very happy with their service.
Project: Repiped the whole entire house - replaced old qest pipes with new PEX pipes.
Office Customer Service: Initially when I called to schedule an appointment for a free estimate, no one answered so I proceeded to call other companies. However, within couple minutes Wendy called me right back to schedule an appointment. She also answered all my questions, and if she didn't know the answer she made sure that I got a call back from someone who did.
Plumbers: I had the opportunity to meet 5 plumbers, and ALL OF THEM were very friendly, knowledgeable, and professional. I love that all the plumbers took the time to educate me and keep me up to date on what's going on. They always kept the work area clean and neatly organized all the materials and equipment before leaving. They also fixed two minor issues while they were here, which we REALLY appreciated!
Our 5-day project comes to an end, and we are very happy with the results! This project was time consuming and a big financial investment, and True Plumbing made it very easy.
Devon C.
03/06/2021 12:00:00 SA
Had Terry out a couple of days ago to fix my dishwasher draining issue. Quickly diagnosed the problem and even faster to fix. Great service!
Leslie R.
10/01/2021 12:00:00 SA
I have used True Plumbing since moving to the Village years ago. They have always been fair priced, reliable and great technicians. I want to give a shout out to Travis! He installed a recirc comfort pump today and was on time, finished ahead of proposed installation time, explained what he was doing and was just an overall nice guy! I'll be requesting him in the future!
Honest and reliable. Showed up right away and fixed my problem. I will definitely use them next time a need a plumber and will recommend them too!
Great service, with fair, honest work and pricing. Stephen did a fantastic job, was on time for my 8am appointment. I needed a toilet fixed, new fixtures for some pipes and had a leaky outdoor faucet. Highly recommended, will use True Plumbing from now on as other Plumbers wanted to charge $400+ no matter what they did.
Peggy C.
08/07/2020 12:00:00 SA
Asked for an estimate via their website. Ten minutes later I received an email back. My garbage disposal was badly leaking. Wayne came out the next day and within 40 minutes I had a new garbage disposal. It's so quiet! The old one rattled my whole sink. Efficient, polite, and cleaned up the floor and area he had worked around. Highly recommend.
Yelena M.
08/05/2020 12:00:00 SA
My wife and I recently purchased our first home, and were aware that the plumbing was old, tired, and leaky. We knew before buying it that the very first and most important thing we could do was to replace all of the plumbing coming into and leaving the house. Even had the main sewage line scoped to see if we needed to take it from our home to the City, but fortunately that wasn't needed. What we didn't know was just how bad our plumbing needs were. And they were off the charts bad, let me tell you: toilets and vanities with no venting whatsoever; nearly non-negotiable or workable crawlspace; sewage lines that ran uphill; rotten subfloor due to a multi-year leaking toilet; and, more, but the details aren't the point here. The 5-Star review is the point.
Our project was one for the books, they said so themselves on more than a couple of occasions.
From day one, True Plumbing was responsive, informative, generous with their time, and highly professional. They answered our sometimes detailed and lengthy questions, assessed and communicated the issues they discovered, and always articulated the options available to remedy the long list of issues that were uncovered along the way. And, they did it all with a genuine sense of service and commitment to do our job as if it was their only priority, or like they would with their own home.
The remarkable team consisting of Dave, Mike, Shawn, Rudy, Chris, Dillon and Kevin earned my complete faith and trust through their consummate professionalism and know-how. Additionally, every team member remained positive and exuded the utmost confidence only gained buy multiple decades of plumbing experience as they strategized the issues, problems, and challenges revealed by our old, tired, rotted out, and not up-to-code 70-year old plumbing.
Finally, True Plumbing's work was impeccable, and their customer service was outstanding. Their motto, No Sales; Just Service, is exactly what they delivered! We highly and wholeheartedly recommend calling the team at True Plumbing to support you with any and all of your plumbing needs. From us to you, it's one of the best calls you could make!
Robin B.
06/04/2019 12:00:00 SA
I personally feel that there is always room for improvement...that there is always something that can be done more efficiently, or improved upon.
This is the second time that I've asked True Plumbing for help, and all I can do is stand corrected. There is nothing that could have been done better during their service visit at my home today. There is nothing that could have been done more efficiently. There is nothing that I can honestly state should be done differently in the future.
Mike Terry came out to my house to day and did a fantastic job. I will 100%, wholeheartedly recommend him and this company based on my experiences thus far. Having rented a home locally, I've worked with a variety of plumbers - none can hold a candle to True Plumbing.
Prompt response to emails, quick phone-call pick-ups, seamless scheduling, frequent calls for day-of confirmation/updates, arriving when they say they will (if not *EARLY*!), fantastic interactions, no up-sells or pressure sales. I'm not joking here folks...they're the real deal.
If you're looking for work, hire them. If you're a competitor, hire them so you can see how it's supposed to be done. Hands-down one of the best companies I have had the opportunity to work with, ever.
There is absolutely no reason for me to work with another plumbing company or service at this point. Game over, everyone who is not True Plumbing.
These guys are the ones to call!! You have a plumbing need big or small they've handled it all! I've used them on multiple different homes of mine and homes that i have helped to sell. They all work really hard and do top notch work. They are really fast and easy to get ahold of as well!
Dave has done more jobs for us than i can count and he is amazing!! Always courteous and doesn't leave a mess, communicates well and does the job right every time. Definitely thankful for all the work he's done for us!
Honestly, all the people there have been incredibly great and helpful. They really are the only ones we will call for any of our plumbing needs or fixes.
Stop reading their awesome reviews and call them already!!!
In the middle of stay at home/corona virus, our kitchen sink backed up (also maybe the most action our kitchen has seen since we bought the house 2 years ago). Stephen at True Plumbing was able to come within hours and educated us on the problem and some overall issues with our very old plumbing that caused it. He also convinced me why I should change my dish soap! I've used True for several jobs and they always are super friendly and informative.
S M.
09/01/2021 12:00:00 SA
We own an older home and had a list of things that needed fixing. Leaks, new faucet, garbage disposal...I called True plumbing and talked to someone about all the repairs and then I sent some photos ahead of our appointment. Brison arrived, on time, friendly, courteous and knowledgeable. He went to work and One by one got all of our older home issues figured out and fixed. When one of the issues might have sent another plumber packing he worked it out! Awesome! And the final price was very fair! Great plumbing company!.. will use them next time for sure!
We had True Plumbing out today to flush our tankless water heater and descale it. Stephen Jones was our technician and he performed his task quick and efficiently. Really nice guy and will totally use them next year. I recommend them 100% for any and all plumbing needs! :D
We've had True Plumbing out twice now. First visit, they replaced our water heater. On the second visit, they rerouted a hot water pipe around a slab leak.
They are very punctual and professional. They provided estimates in both cases, and came in at or under both times.
If you're looking for a reliable, trustworthy plumber, these are the guys for you.
Chris D.
01/04/2019 12:00:00 SA
A refreshing amount of honesty with True Plumbing as I called with an issue, they had Tony come who was great! He guaranteed his work and due to a possible issue that they may not be able to fix he recommend an alternative expert.
Very impressed with the honesty and communication as plumbers in the past were just trying to get work and money from me Tony was very professional and honest in assessing the issue
Will be my first choice if I need a plumber in the future
I chose True Plumbing because of all the good reviews, I think I did a great job in choosing them. They were super quick with contacting me, Jessica was the person that contacted me, she was nice and answered all my questions. I had 2 problems, under the kitchen sink was 1 it was leaking and in desperate need of being fixed, then the 2nd problem was the bathroom and the fact it kept running and the shut off valve was stripped.
They sent Patrick out to give me an estimate, there was great communication despite the fact I couldn't be there, but my daughter was. Patrick kept me apprised of everything, he gave me the estimate and called me several times as things changed once he was working on everything, he was great and got the job done with no left behind messes.
I'm glad I chose True Plumbing, I would definitely recommend them to others and they'll be my go to plumber for all my future needs!
Mike B.
01/09/2019 12:00:00 SA
So Tony from True Plumbing literally left my house minutes ago but I was so impressed I had to get on Yelp to review. We had a water issue with a cracked elbow joint that was in a pretty tough spot in the ceiling of our garage leading up to an upstairs sink and vanity. I initially called my home warranty company who sent out a plumber who really had no idea how to get at the problem. He actually suggested that we'd have to remove an entire bathroom vanity. I told him I'd get back to him. He really didn't have the knowledge or desire to do the work.
After seeing great reviews of True on my Nextdoor app I made an appt with them. Tony was here right on time and after assessing the situation decided what to do. He left to get some parts he didn't have and with some back and forth up and down the stairs to put it all back together he finished the job.
Very nice guy, great company that I would call again in an instant.
Brison came out and fixed our tub spouts, no problem. Fast, efficient, and super friendly. Their pricing is reasonable, too. I highly recommend Brison and True Plumbing!
Ana C.
08/12/2021 12:00:00 SA
Work was done on a rental property. They did a great job. Hired them because they had very good reviews and gave great prices!
Michael Scott is AMAZING!!!!!!!! Got to my house right on time, banged out two repairs, and was on his way to the next. Extremely professional, and just overall amazing. I had tried to do some repairs myself and failed, and Michael got the job done quick and easy. He told me straight up what I had done wrong, what was needed, and he banged it out. Solid guy, and highly recommended. Company got the Yelp message last night, did not play any games; told me when they would have a technician, and sent Michael - who was perfection. Thanks Michael!
True Plumbing recently did a full re-pipe on our home and they were great! The entire job for our 2 story, 1987 home only took 3 days. Mike and Rudy were clean and left no mess. They worked with our schedules and we were able to come and go.
Dave, the technician who walked us through the process was a great listener, professional and really helped us to understand the job. He even came back a week later to check on everything and answer a couple more questions I had. He was thorough, very transparent with the costs and we never once felt like we were being taken advantage of.
Thank you True Plumbing for fixing our house!
I had a wonderful experience with true plumbing to replace old toilets in our house. The receptionist was very friendly and even got the general manager on the phone to answer some specific questions I had about which toilets to get for our house. Stephen, the plumber, was very professional, accommodating, and very patient in answering all of my questions. He also checked and noticed that our water pressure was high and replaced our pressure regulator. He was excellent and his service was 5 star. I will definitely go back for future plumbing needs!
Lauren F.
04/12/2020 12:00:00 SA
I had a slab leak and the team at True Plumbing came out and first answered all my questions calmly and completely. The quote came in the same day. They came out and did the work in the timeframe they had originally quoted, and they did everything they could to leave the space even cleaner than how they found it. I will go back to them for any other plumbing needs for sure!!
Tony just left our home after installing a 75 gallon water heater. True Plumbing is a true 5 Star company.
I noticed that our water heater was leaking this morning. I called True Plumbing and spoke with a very nice and courteous person on the phone. She thought she could get someone to my house after 2:00 pm. She said she was going to call a few of their plumbers and would call me back in one hour. Thirty minutes later she called and said they could have someone to my house in 35 minutes.
True to their word, Tony arrived 30 minutes later. Tony assessed the situation and all we needed was a new water heater. He said we didn't need anything else. He didn't up-sell us anything. He showed me the cost, had someone deliver the water heater, and installed the new one in no time!
You don't need to look any farther than True Plumbing for your next plumbing need!
Richard L.
08/06/2021 12:00:00 SA
Had a leak in the wall of our house and also needed a new water heater. Leak was found and repaired quickly and efficiency New water heater was installed. Everything was done quickly and efficiently. All were respectful and courteous. Thank you Stephen, David, and Victor. Highly recommended.
Tasha J.
04/01/2020 12:00:00 SA
Thanks Mike for showing up ontime and giving us a fair price and quality work. We really appreciate honest business.
Rebekah W.
05/08/2020 12:00:00 SA
I just cannot thank TRUE plumbing enough for the help they extended to me today and throughout the past year. Dave from True plumbing was amazing to talk with me on the phone to help me assess a leak situation at the last min this morning. He came out to our property even though I was not one the schedule because they were booked and then he recommended to have one of his best guys with amazing attention to detail come and solve the problem. Steven was so professional, thorough, communicated well and understood my time crunch with a guest checking into our beach unit. He called me upon arrival, used drop cloth to the unit below ours, fixed, installed, cleaned up and provided photos of the job. I would highly recommend Steven, Dave and TRUE plumbing for any need you have
Keith H.
05/05/2020 12:00:00 SA
Best service of any service sector business. Super fast even bumped me up to same dat service when they were busy. Chris the plumber was awesome. Great guy, class act, highly recommend this company and give this man a raise!!
Cyndi L.
07/09/2019 12:00:00 SA
Tony and Milo were amazing! Prompt. Courteous. Diligent. Went over and above! They dug up a dilapidated fitting by my driveway clean out and replaced it. They tested and tested to be sure they were leaving things in excellent working order. They thoroughly cleaned up the mess they made.
There was a miscommunication regarding the price Dave quoted, but we were able to straighten it out and come to an agreement. Dave listened to my perspective and owned his part of the misunderstanding. I think the way people respond to misunderstandings is hugely telling of their character and I really appreciate Dave meeting me in the middle.
You will get a high quality job done with integrity from True Plumbing!
Probably one of the best and most organized companies I have ever dealt with. Gave me a great price, finished it in half of the estimated time, and provided service that was far above and beyond.
Rudy, Shawn, and Milo helped re-pipe my hot water line. They were respectful, quick, and courteous.
I got a water softener loop as well, which unfortunately my water softener system was a little too tall. I reached out to True Plumbing, and they responded instantly with a follow up. They sent someone out pretty much the next day I was available and fixed the problem in 15 minutes. This team is phenomenal.
Thank you again True Plumbing!
I haven't used True Plumbing as often as I should have. With all the great yelp reviews, they've gotten bigger and busier than when I first used them and sometimes I don't have the time to wait. Which I regret at times... But this time I did have time to wait so I had the chance to use their service again. And this time, it wasn't the owner who came, but Andy? Sorry, I'm so bad with names. I think it was Andy. He was super nice, very helpful but I also loved that he said this was a great company to work for and that they treat their employees very well. I love to hear that! Also, I love that as they've gotten bigger, they've managed to keep such great customer service. Thanks Andy and True Plumbing!
Excellent service from start to finish. The techs were on time, had great communication and finished the job much faster than expected. All for a very reasonable price!
Will definitely use them again for any future plumbing needs.
We had an awesome experience with True Plumbing! We got a quick quote and Stephen came to our place and fixed our shower issue quickly. Stephen was very knowledgeable and friendly. We will definitely call True plumbing if we have any future plumbing issues.
We've used True Plumbing several times now since owning our first home and we're so grateful for your incredible services! All techs have been incredibly knowledgeable and quick to solve the problem! We need to mention, Tony! A-mazing!!
Not only that in two emergency situations, they've rescued us on a Friday afternoon and fit us in their schedule! We will be forever clients of True Plumbing! Thank you for always being there for us!
We had True Plumbing come out again this past month do do the plumbing work on our guest bathroom remodel. Chris was our plumber and he is 10/10 awesome!!! We were SO HAPPY with True Plumbing from start to finish. They were so easy to schedule, communicate with, and get ahold of. Chris was so friendly and professional and takes pride in his work, something we really appreciate! We would definitely recommend True Plumbing and will keep using them again in the future!
True Plumbing came through with Wayne who worked hard to clear our kitchen drain pipe. He was conscientious, had on his mask gloves and shoe covers, and very respectful. He even sanitized the area he worked in! Thanks Wayne we appreciate you and True Plumbing!
Scott D.
11/02/2020 12:00:00 SA
I love True Plumbing and will definitely use them again. We've had two leaks in our house so I wanted to do some preventative work. True Plumbing came out gave me a quote and after approving they came out today. Michael came out and actually was honest that some of the items we didn't need to do. I was just floored by his honesty, saving us hundreds of dollars. He was very knowledgeable and gave us some great maintenance tips. They have a happy customer.
Where is the option to give more stars?! Just had my first experience with this amazing plumbing company. Not only did they get me a great quote to replace my cracked shower drain piping, they replaced my garbage disposal in no time flat. The disposal had crapped out (leaked all over my kitchen) the same day as my shower repair appointment and they made the time to replace it before leaving. The thought of having a big cost repair right after Christmas made me sick but they didn't try to add anything unneeded and were helpful from setting the appointment to finish. Thanks True Plumbing, you just made a customer for life.
Brian C.
06/10/2020 12:00:00 SA
Gave me a lot of good tips and looked at everything I asked. They even took out a piece of extra non operational pipe that was hanging out of the ceiling. They took me through all of the new water features of the house including showing me the main on the street. Also I had them look at our Washer and Dryer hook ups and gave me some pointers of what we can do to make it more flush and efficient. Overall a good experience!
Carol M.
09/05/2020 12:00:00 SA
Thanks to yelp, we recently hired True Plumbing to re-pipe and install our new master bathroom vanity. Upon first visit, Sean called before arriving as we had requested due to our dogs and so we could open the gate. Once at our house, Sean and plumbing apprentice Brison went right to work on the job. They kept us in the loop about their progress and made sure the measurements were accurate. They were both friendly, courteous and professional, even with two dogs, (one being a Great Dane) following them around! Sean and Brison worked steadily until all of the new pipes were installed and then they cleaned up nicely when done.
Once the 80 vanity arrived, we scheduled True to come out to install and connect the drain and pipe assembly. This time Chris and Brison (called first) and came out to complete the work. Once again, they were on time, courteous and professional. We had not ordered the right materials for the drain, so they took a short lunch break and us time to go buy what was needed to complete the job. Our master bathroom looks great and it's wonderful to have two sinks. Thank you Sean, Brison and Chris!
My husband and I highly recommend True Plumbing.
Dan N.
09/06/2018 12:00:00 SA
The staff and the repair that were done to my home were excellent professional work to our home was impeccable.
I had a gas leak that they found and repair it their pricing was very very
fair they have integrity
If you need a plumber this is the company
Regards
Daniel N
Patrick F.
06/03/2020 12:00:00 SA
Great customer service! The plumbers relocated our fireplace valve and did an excellent job! I will be calling True Plumbing the next time I have any plumbing repair. Thanks
Did a great job on two different visits. Water heater was replaced quickly and they were very professional and courteous. The unit did have a problem but they came out early the morning to replace it no charge.
Second visit was to inspect and replace a malfunctioning garbage disposal. Once again, they were professional, fast, and efficient.
Stephen came in to diagnose a leak in our shower. He was incredibly thorough and explained the process as he was exploring the source of the leak and during the repairs. This is the 2nd time we have used True Plumbing and we've been completely satisfied both times.
A well-deserved 5-star rating. Professional and courteous from start to finish. Two 50-year old sinks, were replaced in less time than initially estimated. A small wrinkle with an old cast-iron pipe didn't slow them down a bit. A minor problem cropped up a few days later, but was very quickly resolved. Wendy was especially helpful getting things set up, and Jones kept things moving, and explained things whenever I had a question or concern. Punctuality was one more plus. Definitely recommended.
We discovered a slab leak near our kitchen and I was thinking the worst. Having had True Plumbing out twice before to fix smaller issues, they were the first people I thought of to call about this potentially major problem. Dave came to assess and give an estimate, provided a recommendation for a leak detector, and was great communicating with myself as well as my out of state landlord. The guys came out to cap the leaking line and reroute new lines through our attic, they showed up on time, were friendly and courteous, and got the work done faster than I was expecting. Cutting into the drywall was minimal (so grateful for that), and they made a potentially extremely stressful situation far more manageable. So thank you to everyone at True Plumbing!
After TWO flaky plumbers it was SO AWESOME to find one that showed up, on time, was nice, and fixed the problem with our shower. Reasonably priced, nice and also office person I spoke to was very very nice too. Once again the reviews on yelp are ON THE MARK. thank you - with an almost 20 yr old house we bought new, its GREAT to have a plumber you can count on.
Excellent plumbing firm. Steve provided professional, friendly service at a very reasonable price. He explained everything clearly. We had a water leak issue which he was able to quickly identify as not coming from our pipes but rather from a toilet.
He made the necessary repairs, answered all my questions and was a joy to work with. I have tried several other plumbers in the area over the years. This was by far my best experience.
Dave was amazing!! Thank you for doing a incredibly quick and stellar job fixing our sink!
Dave was friendly and efficient! What more can you ask for from a plumbing service?!
If you want no hassle and friendly service True Plumbing is the way to go!
Customer for life!
Jan F.
08/07/2020 12:00:00 SA
I had a few issues that needed to be addressed due to a warning from our HOA about excessive water usage in our neighborhood. Wanting to be a good citizen, I decided that it was time to have them checked out. Stephen arrived right on time (wearing a face covering), and he went right to work, fully explaining all that would be required to fix my leaking toilet and another outside faucet. He offered a couple of options, gave immediate quotes, and fixed the leaks, all to my complete satisfaction. Stephen wrote out very detailed descriptions, along with his solutions. He was an absolute delight, and I would be happy to recommend him and True Plumbing to any and all!
Carrie B.
08/07/2019 12:00:00 SA
We had a brand new water heater that went out after only 30 days and Dave, from True Plumbing was awesome! He got our hot water back up and running. He was fair, reliable and trustworthy. We will definitely use True Plumbing again.
Thanks Dave!!
Vinesh V.
01/05/2021 12:00:00 SA
Great service, reasonable price, and knowledgeable team! Installed my HALO, tankless water heater flush, and clogged shower.
True Plumbing has come through once again! In the past they have done emergency repairs, renovation work and anything else. They are always fast, clean and polite regardless of whether I have a small job or large one.
I am a former plumber myself and I approve this contractor!
Kim J.
01/05/2021 12:00:00 SA
They came out quickly and unclogged our drain. The cost was reasonable and the man that came out was very professional
Here's what I just sent to my wife by text:
How fast can I write a review? The Plumber, (Tony) that was sent here, fixed more than I expected we needed for far less than I expected for the original call. The guy was amazing!! On time and time conscious. Excellent customer service; he would not even put the paper towels he used in my trash can! Very personable, knowledgeable and professional. God is amazing, this experience was a blessing! I wouldn't dare use or refer those I know to anyone else in the future!
Keep reaching past the great reviews!!
Stephen arrived early and did an excellent job replacing the water line to my fridge. He even cut and patched the hole he had to make with some left over drywall that I had. He and Dillion did an excellent job. Masks came off for a quick second for a pix.
Tony was great . We got a referral for True Plumbing to do a Tankless Water Heater flush . Emailed for price and they emailed back quickly with price ( none of this call us and let's talk) .
Price was great well below others . So we setup time to do work . On day of work , they called before showing up to confirm. Tony and his co- worker were very nice and the work was done efficiently. We will be using True Plumbing from now on
Cameron C.
04/02/2018 12:00:00 SA
Going to try and make this review quick:
Front Office: Very friendly customer service and most importantly received quick responses getting quotes, available times, etc.
Plumbing: Dave was the Plumber that came out to inspect a pipe leak in our garage. He was friendly, quick, efficient and had found the source of the leak. He kept us updated on his pricing as he worked and got the job done (even running an errand to get parts) in a timely manner. Prices are reasonable, definitely better than majority of the competitors.
There is a REASON why this place has 5 stars with almost 200 reviews...
I was very impressed with their overall customer service and pricing. Wendy, the Administrative Assistant, contracted us within minutes of me contracting the company. She made the appointment for the next day. The plumber called me 10 minutes before arriving and showed up on time. The plumbers were amazing! They diagnosed and solved our plumbing issue within one and half hours. They had the replacements parts in their van. Also, they cleaned up after themselves. I highly recommend this company! I will use them again!
Marjorie L.
02/01/2018 12:00:00 SA
These folks are seriously true to their mission statement. To be honest, I was initially a tad skeptical about the glowing 5-star rating True Plumbing had. My phobia developed a few months ago when I started looking for plumbers to get some hardware fixtures installed that I had bought myself. Eventually, I gave up after either feeling I was quoted much too high, not getting calls back, reading far too many negative reviews hidden among four- and five-star reviews, or having a negative plumbing experience from HOA-related maintenance.
Fast forward to this week when our bathtub decided to have a mood and have a late afternoon clog filling half our tub. I was pretty much forced to find a plumber and after going through my bookmarks, I noticed one company I hadn't yet contacted and it was True Plumbing. Jessica was helpful, informative and set an appointment for the following day for the clog and fixture install.
Tony called prior to arriving and was on time to snake the drain, remove the clog, and install a couple fixtures. He returned the next afternoon, about an hour late but within my scheduled appointment time frame, to finish the rest. Tony was friendly, considerate, and very knowledgeable but best of all, quick, efficient and clean. He made sure none of the fixtures leaked as well.
Overall, I was very satisfied with the price and more importantly, the work. There was no cutting corners or attempts to upsell. The job was the job and the price was per hour as originally quoted. Everything was straightforward and I really appreciate that. In fact, I saved more than I expected had I gone with a different company.
Hire True Plumbing for a no-nonsense plumber. They are honest and do a fantastic job. I will definitely keep them on my contact list for the any future plumbing work. Thank you so much, Jessica and Tony!
The crew at True Plumbing is amazing. We worked with plumbing manager, Dave, and installation crew, Michael Scott, Chris Phillips, and Stephen on our water heater replacement. They were able to get to our job the very next day even though the heater needed to come from LA. The other guys were three to four days out. True Plumbing's price was also about half what the other guys were asking. We'd say that was stellar.
I have used True Plumbing three times (toilet replacement and fixing my kitchen sink) and they have been excellent every time! I highly recommend!!
Rich E.
06/06/2020 12:00:00 SA
True plumbing was fantastic. They gave me a reasonable bid. Did it for half of that if I dug the trench myself. They were professional and punctual and did a fantastic job. Also the final bill was $40 less than the estimated bid. I can't say enough good things about true plumbing.
Everyone I have contacted with the company are very professional and super nice. Dave came out to give us an estimate, he is very knowledgeable and answered all our concerns and questions. Booking with the company was easy and very pleasant, thanks to Wendy. Andy and Bryson came out to do the installation. They are meticulous and went out of their way to make sure everything is done correctly. They have certainly made this entire process a very smooth and pleasant experience. We are so happy with our new waterheater!! Thank you so much Dave, Andy, Bryson and Wendy!!
I am so glad that I called True Plumbing and they sent Steven to my house. He is professional, yet very friendly and I really enjoyed watching him fix my water heater and conversing w him. He takes pride in what he does, and he's a perfectionist. He definitely is a man who would never do a half-a** job, that's for sure. The job was done PERFECTLY, beyond my expectations. We took our masks off to take a picture just so that you can see how happy I was with what he has done for me. Thank you Steven for everything! I'll definitely recommend him to anyone!
I've gotten nothing but outstanding customer service from Wendy and Jessica. I had to make a decision fast and Jessica was constantly in touch and available when I had a question. Response time to my emails was literally right away or an hour.
Kyle came out to do the work. He was very professional, nice and super knowledgable. Got to work quickly and finished everything in no time. I couldn't be any happier with the service I received from beginning to end. Would highly recommend them to any one. Reasonably priced too.
Someday, I hope, there is a special 10-star review for the ones that go extra mile for you... because True Plumbing & also Kyle would have 10 stars.
I had a leak at my fathers house so I checked the reviews for True Plumbing and figured I give them a try. They had someone at the house the next day when I was available. Mike Terry who showed up was a true professional and he took care of the issue in very little time. A few days later I had a second leak, this time they sent Mike Terry back within an hour or two. Once again Mike had it fixed in very little time. The nice thing was that Mike had all the parts he needed for both jobs. His truck is very well stocked so he doesn't have to always run for parts. That was a big plus. I will definitely use True Plumbing again if I need them and of course I'll request Mike Terry if he's available.
Jim A.
07/12/2020 12:00:00 SA
On 7/10/20 Steven (a Senior Tech at True Plumbing) installed replacement valve assemblies and escutcheon nuts (retrofit kit items provided by Kohler) for my two bath faucets. The original items were locked in position by 14 years of corrosion and calcium deposits. Steve kept with it, carefully removing and replacing the original chrome fixtures. He was a real pro, as is the pleasant staff that helped answer my initial questions and set up my repair. True Plumbing is a professional company that won my trust and appreciation. Well done! Jim A.
Great company! They quickly diagnosed and fixed a gas leak a few months ago then we called them again for issues with a newer toilet and older kitchen faucet. Wayne quickly diagnosed the problems, and gave us a quote and recommendation to save us some money. I really appreciate the honesty rather than trying to charge us for something we could do ourselves. Wayne's integrity is why we will recommend and continue to use this company. Also, when I left a message after hours, I got a call back quickly and got on the schedule right away.
Sam H.
07/03/2018 12:00:00 SA
I'll admit, I was a little suspect of their 5 star rating, but so far so good! Dave came out for an inspection of another persons work and to provide an estimate for finishing the work. He called to let me know could be early and was very helpful and I look forward to him or some one else from True Plumbing finishing the work. I'll post another review after that.
Thank you Dave!
Tim C.
02/05/2020 12:00:00 SA
True Plumbing was great! Their response time & professional dedication to completing a job efficiently was appreciated. I highly recommend them, and will definitely use them again.
Justin G.
03/12/2018 12:00:00 SA
We had a tough job that they quoted 4-5 hours to fix. The plumber decided to bring in an extra hand and fixed everything in less then 3 hours saving me 2 hours of labor.
Very professional and quick. Highly recommended.
I'm calling them back today to install a recirculating pump that he recommended.
Jane N.
10/02/2019 12:00:00 SA
Very impressed with their customer service! I called them at 10 minutes to 5 last night and Wendy picked up. She answered all my questions plus spent time with making sure I got the appointments I needed.
It wasn't an emergency and they gave me a window of 2-4 for the next day. Then, they called and were able to fit me in earlier which was nice.
Steve did a fabulous job, and was very honest and patient with me. He checked all the things I was concerned about...which was mainly my angle stops... then told me they were still in great shape.
I ended up replacing the two under the kitchen sink because one had previously leaked a little.
Plumbing is not something you want to let go until it leaks, it's definitely something you need to be proactive with. And I really appreciated that they are Pex certified and was impressed with how knowledgeable Steve was about our San Diego water conditions.
I would definitely call them again and will refer them to others.
David at True Plumbing provided excellent service.Very friendly, knowledgeable, professional staff.
Highly recommended to all
Janine D.
04/09/2020 12:00:00 SA
Excellent service from Steven. Fast. Professional. Fair prices. Highly recommend True Plumbing!
Auli M.
03/06/2019 12:00:00 SA
Awesome company! I only requested a quote to replace my PRV and ball valve, but their price was lower than other competitors so I accepted. I thought I had to reschedule for them to do the work on another day but their team, Tony and Milo, came prepared with the parts and materials! They got it done in under an hour!
Tony and Milo were very professional!
I highly recommend them and I will be using them again for future plumbing needs!
Ashley A.
01/02/2020 12:00:00 SA
I am so grateful and impressed with True Plumbing and their response time and ability to take care of our needs in a timely manner.....and all over a holiday too. Chris was an absolute pleasure to work with and incredibly professional, kind, and personable. I would recommend them over and over, and am so glad to have found a plumber that I can trust!
I called and got same day service .
Awesome plumber and company. Thank you, Mike Terry for fixing our leaks.
Superior company, superior plumber, and superior customer service.
Mike Terry was excellent! This is my second time working with this company and they continue to amaze me. Mike was very professional, knowledgeable, and friendly. He has years of experience and I strongly recommend anyone to work with him or their staff.
Because my regular plumber couldn't make a house call for 2 weeks to fix the leaky pipe in the attic, they were nice enough to refer me to another company in Carlsbad. Mike Terry came out from True Plumbing and took care of it that very day. Wouldn't you know it, but 3 weeks later, I no longer had hot water. I asked Dave, the manager, if he could send Mike again. He knew exactly what had to be done, and the Takagi Tankless water heater was up and running within a few hours. Compared to how the tank was previously installed, this one looks like a piece of art. Dave even came by to introduce himself. I'm totally impressed with the company and the great service, and I shall tell anyone who needs a plumber to call them,.
Rorye M.
06/09/2019 12:00:00 SA
We had a couple plumbers come to our house, and although the guy was very nice, he was extremely unknowledgeable when it came to plumbing codes and slab leaks. Basically, he told us they would need to take out an entire counter in order to do the work, which was entirely unnecessary. Then, he failed to notice three items that were not code-compliant. He also wanted to tear open a wall in our garage, which no one had to do when we went with the other plumbing company. He also quoted us $500 more than the other company, and I hope it wasn't because I'm a woman and I was by myself when receiving the quote. The reason I gave them two stars is because the plumber was at least quite friendly. We got the city inspector to come out after we got the work done, and it just validated everything this guy failed at.
Oh, the guy also told us there was no way we would be able to reuse our laminate floors, and we were able to do so no problem. He took 24-hours to get our quote and the other guys did it on the spot.
Furthermore, instead of reaching out to me personally by calling, they had to justify what they did on-line to Google and Yelp. Their logic was very flawed, and instead of taking the feedback, they had to react with a very faulty argument that all of these verbal statements weren't in their quote, so everything they got wrong must be false. I actually even left some stuff out about requests on the quote that were never meant.
D S.
04/02/2018 12:00:00 SA
Dave showed up when promised and fixed the main line within an hour. He also made sure all the faucets worked in the house before leaving. He was friendly and knowledgeable and we are very happy with the work and price. Highly recommend.
My experience with True Plumbing was top notch from the beginning to the end.
Jessica's initial response to my quote request was friendly, helpful, quick and thorough.
They had the best price and the soonest availability.
Tony, who came to my house, was on time and called me to let me know he was on the way. His demeanor and communication style made me feel like a valued customer and happy to have him in my home.
The replacement/installation of my toilet was quick and easy. No messes left behind and Tony even pointed things out to me during the installation so I understood exactly what was going on.
This is one of the best experiences that I've had hiring a contractor to work on my home.
Thanks Tony and Jessica!
Hunter T.
10/07/2020 12:00:00 SA
Very prompt, professional plumbing service. No up sell or deviation. Reasonable prices. Wayne, the tech did a fine job. Keeping Plum as my primary go-to plumber. Will use them again. Also, they arrived on schedule.
Marilyn G.
01/03/2019 12:00:00 SA
Had a significant leak under my kitchen sink (poor job done by prior plumber). Found True Plumbing on Yelp. So glad I did! All the rave reviews were true.
Not only did they do a great job of fixing my problem quickly, the price was fair and they didn't leave a mess behind.
Love the job that Tony and Jorge did and the way that Wendy was so awesome about texting status.
This team knows how to get the job done and how to communicate!!
True plumbing did a great job. Super professional, timely and competitively priced. Will use again
There is a reason True Plumbing is 5 stars, our plumber Chris was excellent. We had a leaking pipe which he closed off and replaced in a different area. He crawled underneath our nasty house happily with no complaints to make sure there was not a leak under our house too. Very conscientious about wearing a mask and making sure we wore our mask too which I really appreciated. Will be calling them for our future plumbing needs for sure.
Excellent service. Came on time, took care of our plumbing problem. Were very professional and friendly. Will definitely call them again for any plumbing problems. I highly recommend them.
I called True Plumbing to fix a stripped main shut off valve that was stuck in the closed position leaving our house without water. Chris arrived about an hour later to fix it. His attention to detail and the quality of the work he did was outstanding! The joints he soldered were clean and tightly fit. If you need a plumber to show up and do a professional job look no further! Call these guys!
Sean C.
06/02/2017 12:00:00 SA
So, last week there's an issue with the toilet. I call TRUE and Jessica answers and coordinates an appointment that works for us. Very helpful and accommodating. Tony shows up right on time, checks out the issue and proceeds to fix some basic problem and explains that it's totally normal, everything will be fine and base price is completely affordable. 20 minutes in and out and the toilet is fixed. Thank you Tony, thank you Jessica and thank you to TRUE Plumbing for reliability, affordability and making things easy.
And then, surprise! the following week our dishwasher starts to leak. So, I text Jessica on Sunday... TEXT! And she answers! Schedules a convenient appointment for us and Dave shows up, basically touches the dishwasher and it's fixed, faster than Tony (sorry Tony ;). Dave answered all of my wives questions and once again, a highly frustrating problem dissolved by TRUE Plumbing. Don't hesitate to call them!
John S.
09/10/2019 12:00:00 SA
Chris was very knowledgeable and a pleasure to work with. He came in and helped replace a shower valve as well as pointed out other items that needed attention. Will definitely use again in the future.
Ben H.
04/03/2020 12:00:00 SA
Hi, we used True plumbing for our 2 clogged drains yesterday. The gentlemen showed up ready to work and was very professional with good attitude. He explained the process completely and was very patient when asked questions. He tried his best to open the first drain but seems there is a pipe break. He even tried to use some water in the drain to see if it helped, but it didn't. He explained was the problem was and did not try to up sale the work.
He flushed the other drain with water and it seemed to be clear. When we saw the other drain was clear he did not try to snake the drain for no purpose.
These guys are the most honest company we have worked with. We have had bad experiences with other plumbing companies that were not honest and tried to charge for unnecessary work.
True Plumbing even gave us the name of another company that uses high pressure water to clean the drains.
We will definitely use these guys again.
Thank for everything
THese guys are great! It's the second time I've use their services and I can't say enough good things about the job they did, their professionalism, knowledge, and quality of work.
My hat's off to Jessica at True Plumbing. I phoned her and explained my problem was just snaking my toilets. She referred me to another drain service and explained for the kind of work I needed done they would probably be more affordable and routinely do my kind of job. I would like her answering my business phone and I commend True Plumbing for an HONEST response and referral. Thanks Jessica!
True Plumbing is our homeowner association's GO-TO plumbing contractor! We recently discovered a large leak in our main water supply line. We needed to bypass this line and replace it with a new line. This was a complex fix that required substantial excavation and a very precise new pipe installation in a very tight space. The job was completed on schedule despite inclement weather and the result was perfect! Mike and his crew members are not only top-notch, skilled plumbers but are also great people-honest, ethical, and fun to work with!
I highly recommend that you give True Plumbing a call for your next
plumbing repair job-you won't be disappointed!
Terry Barber
SummerHouse HOA
David F.
04/11/2017 12:00:00 SA
Unheard of customer service! Today I needed a plumber because my kitchen sink is clogged. I called True plumbing and got a recording that gave me either a text number or email address to send my request to (if they weren't answering the phone). I texted them. Within minutes I received a text back that said they would be able to come tomorrow morning, but if I needed to get it done today, they gave me another plumber to call. I called the other plumber and they are coming out today between 9 a and 11.
So, True Plumbing lost the job but gained a customer for life. I will use them anytime in the future because I know that they have my interest at the center of what they do. Incredible!
Melissa P.
07/09/2020 12:00:00 SA
We had reocurring clogs in our sewer pipe under our driveway so we decided to get a camera in there. Scott found a dip/flat spot in the pipe. He explained everything, was super friendly and professional. Thanks True Plumbing for another awesome experience!
I've used True Plumbing for a number of jobs now, water heater, pressure valve, you name it. They are my first call for any plumbing needs. Their service is always prompt, thorough, and they take pride in their work. Up front about costs, prioritizing potential issues, and sound advice every time. I recommend True Plumbing for any plumbing needs.
Dave and Steve both are super friendly, helped plumbing job at my sandwich shop. Their service is quick and professionally done with reasonable price. They explained me about plumbing information of our site clearly. I'm glad to find them!
Mary G.
08/05/2019 12:00:00 SA
I had a minor issue with valves in my garage that left me without a washing machine, and called True Plumbing over the weekend. They called back first thing Monday morning, and set up an appointment for the following day. Monday afternoon they called, saying someone was available right then if I was interested.
Wayne came out, and was helpful, courteous and professional. He explained the issue, and gave an accurate estimate. He took care of the job, cleaned up after himself and actually offered to install the new washer.
I highly recommend True Plumbing!
Paula D.
08/05/2019 12:00:00 SA
First time using True Plumbing and we had a great experience. Wayne and Milo showed up at the scheduled time and did a fantastic job replacing two toilets in our home. We will definitely use them for all our plumbing needs in the future.
Rachel S.
05/03/2020 12:00:00 SA
If you need an honest, prompt and tidy plumber, call them!! I had one easy leak and one more complicated job. In both cases, they got the job done efficiently, explained things to me clearly and didn't over charge. Wayne and Stephen were both awesome!! If was a relief to finally find a plumbing company I feel comfortable recommending to family and friends. Also, since they came during the pandemic, it was great to feel comfortable as they wore face masks and covered their shoes. They are pros every way you look at it!
M M.
10/04/2020 12:00:00 SA
I made the mistake of calling another plumber recently. I will not make that mistake again! True Plumbing is always reliable, punctual, very reasonably priced, and professional. We've used them on several projects and are always so happy with their work. The other company I called was, in short, none of those things. Save yourself some headache and just start out with True Plumbing - you'll be glad you did!
Chris and Wayne did an awesome job of cleaning out the clog in the cleanout!! Were very nice too.
Had a drain snake that got stuck in our shower drain. Really worried that we'd have to go through a wall and cut a pipe to release it. But the True Plumbing person arrived on time as scheduled. He was able to remove the drain snake with his industrial drum type drain snake. He offered to clean up a bit but I just took care of it myself. He was respectful of our home by covering the wood floor beside the shower. He wore a mask while inside the house because of the Covid-19 pandemic (this was in June 2020). He was polite and I even got a follow up call from the True Plumbing office a couple weeks later. Good service and fair price. I've programmed them in to my phone just in case we ever need them again.
Chris from True Plumbing is professional, courteous, knowledgable, well mannered and I will definitely contact him/his company if needed in the future. Thank you!
We manage a 16 unit complex built in 1961 so our drains are very old and problematic.
We called true plumbing and spoke to Jessica and she was very helpful and informative.
They sent out Dave and he showed up on time and did the job without any high pressure sales.
The job was completed for the quoted price.
I love that they are a true local family owned business.
Bottom line is I will definitely use them in the future and recommend them to anyone who needs a good plumber who's honest and affordable.
Kevin S.
06/10/2017 12:00:00 SA
There was a noise coming from a water pipe and a toilet had water continually running. Tony came by and was really was very good dealing with both issues.
He went in our attic and was able to diagnose the pipe noise and determine exactly which pipe the noise was coming from. We were told the noise was water hammer.
The toilet was a difficult fix but he was able to perform the repair.
Dave saved the day. He was able to come over and replace my laundry room water valves with in a couple hours of me calling.
It turns out that hard water will ruin those valves over time. Now I have new ones :-)
He is professional and nice too. The work is excellent, and price is reasonable.
The office lady was nice when I called. She was able to give an accurate estimate. She gave a good time window for the plumber to arrive.
Mike did a great job in replacing a water pressure reducing valve as well as a water shutoff valve. He was professional and courteous. He arrived on time and did a thorough and complete job. I was also impressed that True Plumbing was able to schedule my job quickly working with my schedule. I will recommend this company for my family and friends plumbing needs.
Jan K.
04/05/2017 12:00:00 SA
Dave Hurtado came to our new house in La Costa and did a great job. He was very professional and I would recommend this company. He wasn't pushy and very helpful.
Great customer service from the staff to the techs. Prompt on taking care of our plumbing needs. Definitely they will be the first ones we will be calling going forward for our plumbing issues.
Dave was friendly and professional. He showed up on time, answered all my questions, and fixed our issues quickly. I'd totally recommend True Plumbing to a friend.
Chris and Brison did a great job removing/installing my water heater on short notice. Thanks for a job well done!
Jennifer B.
01/09/2019 12:00:00 SA
So I had a big job--running a new gas line 120 feet to a fire pit and a barbecue. I knew it was going to be a big job, and I've learned that estimates could vary greatly, so I overdid it and booked ten plumbing companies for bids--yep, you read that right, ten! Needless to say, I'm writing this review because True Plumbing did an awesome job and beat the second best price by hundreds and beat the highest bid by $5,000-Yes, that's not a typo! True Plumbing's bid was about half of most of the bids--and the plumber, Kyle, was asuper nice, and hard working! I was worried that they'd try to change the bid once they started the job, but that wasn't an issue. Honest, reliable, hard working, competent, skilled plumbers is what you get with True Plumbing.
Update: the above review I wrote about five months ago. I have just had a second experience with True Plumbing that proved that my fortune at receiving a great quote the first time wasn't a fluke. A few days ago we found out that we had a slab leak in our home, but I had a Home Warranty insurance policy that should have covered the leak. However, upon calling out the plumber contracted with American Home Warranty the plumber explained that he would have to jack hammer out my foundation (tile floors and all) to do the work, and once the leak was fixed there was no assurance that the same dated pipe wouldn't spring a new leak immediately thereafter. He advised that we cap off the pipe and run a new line through the walls, but my home warranty would only pay for the amount they would have paid to fix the existing line--not a re-routing of the water line. I could only get a cash out from my policy and pay him the difference. That's where True Plumbing comes in. They too concurred that running a new line is the way to go. So I requested the cash out option and hired True Plumbing to do the re-route. Not only was David incredibly professional and pleasant, but our bill turned out to be about 40% less than we were quoted from the other plumber. Finding True Plumbing has been a tremendous help to us! Good, honest people, great plumbers and highly competitive rates--clearly the best plumbing company I've ever found!
True Plumbing never disappoints. Chris came out to my home and installed a new garbage disposal and even gave me a brief tutorial on how to fix it if/when the blade of the disposal gets jammed. Excellent customer service. I recommend this outfit for all of your plumbing needs.
I called True Plumbing for a stopped up toilet, Michael is very professional and did a great job. I have never used them before but will be calling again if and when plumbing needs arise. I also thought their prices were very reasonable compared to other plumbing companies I've used in the past. Great Company!!!
11/18/16 had another toilet issue, Dave from True Plumbing came out. I let him know as of this morning the toilet was working again. Dave put a bunch of toilet paper in to find out if he could replicate what had been happening. Everything worked fine. Got my check book out ready to pay, I was told no charge I still tried to pay, again was told no. I think that decision came from the owner Michael, thank you Michael.
We asked True Plumbing to correct a drip in our tub faucet as well as replace the shower head, spigot, etc. with new trim. It turns out we had very old Moen fixtures, and David generously spent a while with me on the phone working out what work would need to be done and what fixtures we wanted. The technician who came was Stephen, who very kindly chatted with my kids who haven't seen any other humans in a while! He was very friendly and explained all the work very well to me. In the end, he trimmed some extra long bolts on our toilet for us (wasn't part of his work at all) as a courtesy, because we didn't have the right tool. Very happy with the service!
Dave has done quite a bit of work on my house. Anywhere from installing a garbage disposal, multiple pipe jobs (truly a work of art), fixing toilets, fixing drains, fixing low water pressure, the list goes on. Every time he exceeds my expectations of quality and efficiency. He's honest, straight forward and does it all with a great attitude which I appreciate. It's difficult to find someone who knows what they are doing and even harder to find someone honest. Fortunately Dave imbues all these qualities and is my go to guy for all plumbing jobs.
Wendy who scheduled the appointment is very fast to respond and is very courteous in working with me to schedule an appointment.
All round True Plumbing is fantastic!
Dave was amazing! He was timely, professional and provided the best quote of 4 different plumbers. I appreciated his transparency and gave me options while other companies told me I needed to do something that was unnecessary and more costly. Will definitely be using True Plumbing in the future and requesting Dave whenever possible!!!
Yelp'ed for a local Plumber in the Oceanside area and gave True Plumbing Inc. a call. Dave answered all my concerns and scheduled me for an appointment early the following morning.
Dave arrived on-time and was ready to check out my issues. After a few quick diagnostic tests and a couple of questions about the symptoms of my plumbing issues, he jumped in and got to work in replacing my defective Pressure Regulator Valve. Within an hour, he had removed the old regulator, installed a new shut-off valve (at my request), and the new PRV.
Rating these guys ONLY 5 stars doesn't do them justice! Dave is a true Professional: Fast, Efficient, Friendly, and willing to address any of your concerns. While I had him on-site, I asked him for advice on a few other plumbing issues I am planning on tackling in the near future. Service Professionals like Dave are the reason I will make True Plumbing Inc. my first choice for plumbing service!
Joe C.
08/07/2021 12:00:00 SA
True Plumbing was not only easy and pleasant to deal with but efficient and competent. That goes for both the front office and especially so for the plumber who did the work: Stephen Jones. He did everything I could have asked and he did it well (I can't believe that the toilets we had installed were a one-man lift, but he did that, too.) I had a number of plumbing deficiencies fixed on our new home, and Stephen also rescued us from one unexpected disaster. Our sewer line was clogged (my thanks to the home inspector for not noticing) and literally blew out - through broken clean out caps - into the yard that morning. Stephen intervened to get the True Plumbing drain guy out that same day. Robert was great - found the problem, showed me exactly what was going on in video, and suggested a course of action. I was very lucky that day to have chosen True Plumbing (and doubly lucky to have them scheduled for that day).
Wow!! Dave just saved us! My husband was trying to install a new faucet and didn't have the right tool. . .and the water was turned off because the new lines leaked badly so we were facing a water emergency at 3:00p on a Tuesday afternoon. I called True Plumbing and by 3:30p, Dave was rescuing us. Two other plumbers turned us down, one even requiring a $180 emergency fee. For the price of a normal house call, we were back in business. True Plumbing is now our go-to plumber.
Stephanie
The True Plumbing guys were fantastic. They were on time, very affordable and really knowledgeable. I would highly recommend this company to anyone searching for a reputable plumber.
Lora A.
06/05/2020 12:00:00 SA
We needed a new water heater installed as well as a water shut off valve on one of our toilets. Chris came and took care of both issues, in the process we realized the toilet tank was leaking. Due to time restrictions on my end we had to make another appointment for the major tank overhaul. Jones was the man who came for this repair. Both Chris and Jones were on time, courteous and respectful of our property. I highly recommend True Plumbing. Thank you Chris, Jones and True Plumbing you're awesome
Cheng L.
11/03/2020 12:00:00 SA
Chris came to my house to repair a leaking toilet. It took only half an hour to fix it. He came with a mask and was super polite. Not only did he repair the leak, he also explained what are the most common reasons for a leaky toilet. Before Chris came, I called a handyman to repair it without success. Now I know for some plumbing jobs, a trained plumber, like Chris from True Plumbing, is the guy to call. Thank you Chris!
Tom R.
09/07/2016 12:00:00 SA
True Plumbing provides expert, prompt, courteous, and economical plumbing services. We experienced a cracked cast iron drain and clean out. The Big Boys, Anderson Plumbing, said our slab had to be jackhammered to fix the clean out which was a lot of BS. Michael and his crew came out on our schedule and made all the necessary repairs without touching the slab. They stand behind their service and returned to fix a minor problem that had gone undetected.
I recommend them wholeheartedly and without reservations.
I was very impressed with my experience and service I received from True Plumbing. I was able to efficiently schedule an appointment time that works for me. Chris was able to fix one of my issues quickly at no charge and replaced my water pressure regulators efficiently at a reasonable price. Chris also took the time to explain other plumbing issues to watch for in the future, which was very helpful.
Chris did an excellent job! He totally explained everything and double checked his work. Would highly recommend True Plumbing.
True Plumbing has been a great find for our family! We have a older beach house and it has some wonky plumbing - but True Plumbing has been helpful in assessing and guiding us through some repair options. No job is too big or too small for this company! The office managers are always friendly and helpful when we call and all the technicians have been honest and up front with our repair needs. A big shout out to Dave who took care of 4 jobs all in one day and kept me appraised to changes in our quote. Plus, he bonded with my happy little dog within the first hour! If you have any plumbing needs -CAll True Plumbing!!
And just like that... after 4 months of suffering with no hot water in the kitchen, we called True Plumbing and Dave solved our problem almost with a snap of a finger. We were only charged the minimum fee for a call which was well worth it. I can't believe we didn't contact them earlier. Dave also came out right in the timeframe we were given. He called us ahead if time to give a heads up so we weren't waiting around forever.
Side note, we love Jess. She made scheduling very easy. And she is just the best red head, ever. We'll be calling them again for any other issues we encounter.
I guess I never finished this review. I will absolutely use this company the next time I have a plumbing issue. They are super easy to work with, reliable and fair.
Jesse D.
10/12/2020 12:00:00 SA
I reached out recently for a plumbing job which was in Temecula which is outside their service area. They referred R&R Plumbing - which i had also contacted for a quote. it was great to have them provide a referral and confirm one of the choices i had made for a possible plumbing service. Thanks True Plumbing!
Michael is great!. We've had him help with an old bath faucet replacement - he did a great job. He cleaned up the work area very nicely when he was finished. We also had him in to install a gas line - went in perfectly with no complaints.
I will definitely call them again.
John L.
10/09/2020 12:00:00 SA
Stephen from True Plumbing did an amazing job working on our home in Carlsbad. He was able to take care of all our plumbing needs quickly and efficiently, going above and beyond to get extra work done in the same day when we asked for some extra repairs. The whole team at True Plumbing is great to work with and incredibly responsive as well.
Marie C.
05/08/2019 12:00:00 SA
Called True Plumbing based on positive Yelp Reviews to fix my broken disposal. Chris was prompt and both friendly and professional. He fixed the problem in 5 min and showed me how to troubleshoot any future issues and reset the disposal at no charge. This kind of honest and excellent service makes me a True Plumbing customer for life.
Scott K.
07/08/2019 12:00:00 SA
Excellent work and great customer service. Chris did a fantastic job replacing the garbage disposal and also providing a heads up on possible problems I may encounter in the future. He was very pleasant and knowledgeable. I highly recommend this company and their prices were very reasonable.
Wendy P.
07/07/2020 12:00:00 SA
I had a clog in our main shower and tub. Scot came and fixed it without incident. He was very professional. They are quick to respond. Thank you Scot and True Plumbing.
I've had these guys do a few repairs for me and they're awesome! Friendly, capable, and most importantly: punctual. Dave the plumber fixed my problem very quickly today and gave me plenty of advice on preventing further damage from hard water. Turns out they could install a solution to that also.
Can't recommend them highly enough; used them at least three times for jobs of varying difficulty!
James P.
10/01/2020 12:00:00 SA
We can't say enough good things about True Plumbing. We've used them from routine water heater replacement, to emergency plumbing leaks and repair. They respond quickly, complete the job efficiently, clean up, and bill fairly. What more can you ask for?
Thanks to True Plumbing for their great service and prompt attention for my water pressure regulator issue. Terry and Andy came out to repair the problem and definitely knew what they were doing as the service was efficient and professional. I asked a few questions so that I could become more educated on these regulators and now know what settings are normal and which aren't. Very impressed. I will definitely use True Plumbing again in the future if I have a plumbing issue that needs attention!
Laura C.
04/04/2019 12:00:00 SA
I've called them twice now for separate issues in an upstairs bathroom and I'm just as pleased as I was 11 months ago! We're getting our house ready to rent out and finally getting around to a faucet that won't give water for the last several months. I can't remember the technician's name, but he was extremely nice and professional, and was kind enough to not laugh at me for just having a dirty old aerator. No charge and asked if there was any other issues to look into while he was here. I'm a customer for life!
I just had True Plumbing snake my drain. Scott was very professional, answered all my questions, quick to complete the job and clean up, and wore protective gear. The price was good also. Will call again.
C L.
02/09/2020 12:00:00 SA
They replaced toilets and fixed sink water supply line valves for me. Always responsive, friendly, punctual, professional. Good communication and good quality work. My first choice for plumbing in the area.
I had a urgent need for a plumber due to a water leak in my toilet supply line. True Plumbing was very responsive and sent Sean and his partner over within a couple hours as promised.
They found the leak quickly and gave me a very reasonable quote. They fixed the leak and gave me the pipe with the hole and explained what caused the leak.
I would recommend them and use them again if needed.
Replaced an old water heater. Contacted through Yelp, quick to reply. Pricing is reasonable (for CA). Updated gas lines to code. Took a few hours with 1 trip to Home Depot. Cleaned everything up, took away old water heater.
Brian B.
11/02/2020 12:00:00 SA
The company was very quick to respond to my inquiry and had a team at our house within 24 hours. Great communication, fair price, and excellent service. I would highly recommend them.
Rene C.
03/12/2019 12:00:00 SA
Chris is the best! He solved our issue with water coming out of our dishwasher by changing some pipes under the sink and installing a new disposal. All is working fine and no leaks. Chris was very professional, knowledgeable, and got the job done fast! Would highly recommend this plumber.
Jenn H.
11/04/2018 12:00:00 SA
They were able to come and hook my dryer up same day. Amazing service. Very quick and friendly.
I had these guys replace a drain line and install a new tankless water heater. The did a fantastic job at a good price and always showed up when they said they would.
I told the guys I had plans to do some futue work in the area of the house guys also were working in and they were very good to ask me where piping was run and the location of the tankless heater.
Thanks guys!
Needed to have a Pot Filler installed above my range...Dillon arrived at my home and was courteous and prompt in getting the Pot Filler installed! He worn a Mask (during COVID) and was very conscientious about his work space and getting things done in a timely manner. Also the office staff was very helpful as well (Lauren), she was able to have a plumber scheduled the next day. Great service... would recommend!
Great service from everyone I had contact with. Both plumbers were very professional, honest and friendly. They changed my water shutoff valves quickly and answered all of my questions. Their prices were very reasonable and the best price I found. They did not try to pressure me into anything or change the price after starting the job. I would highly recommend them to friends, family and anybody who needs a great plumber. I will be using them again with any future plumbing needs. Thank you guys!
True plumbing is coming out today!! Wow, they have a great receptionist who was easy to work with. My mother in law is happy to get our toilet fixed. Very happy with our experience so far.
Excellent customer service! Mike and Tony are very professional and respect your property. An electrician doing work in my kitchen discovered that a drain from the upstairs bathroom sink was leaking onto the kitchen ceiling. I called True Plumbing and Mike came out to assess the damage/repair. Tony completed the repair quickly at a reasonable cost and all debris was cleaned up!
Tony also fixed a garden hose faucet that was connected to a garden hose that I could not remove!
Previously Mike installed a bathroom sink faucet for me and was extremely patient when he found that the faucet that I had purchased would not fit into the hole drilled into the porcelain sink; he rescheduled me so that I could purchase another faucet and didn't charge me more because he had to come out twice. That is truly customer service !
Once again, True Plumbing came to the rescue! I happened to notice water under my kitchen sink, which was a freshly painted cabinet. I called True Plumbing and within 15 mins, Stephen said he was on his way!!!! The leak was a pretty easy fix but Stephan noticed some other small potential issues. This is why I use True Plumbing, they aren't just trying to make a buck, they hire people like Stephen who really care!
I've relied on Mike and his associates at True Plumbing for many years for plumbing maintenance and repairs in the homes I sell and lease. They have always been available on a timely basis to take care of water emergencies that come up. True Plumbing works independently with my clients and reports back to me on the resolution of each job. Mike and his crew have been able to diagnose complex plumbing issues and they are very reasonable on their charges. My clients like their billing system that allows them to pay online with a credit card. I recommend True Plumbing for all your plumbing needs.
Neal Hribar
Don't look any farther or bother calling anyone else! I have lived in Carlsbad for 40 years and over that stretch of time, I have had to call many plumbers to do repairs. Had a different company here a few months ago and they 'fixed' the problem. Apparently not. Monday morning I needed a plumber AGAIN. TRUE is now the only plumber I
will ever call again. Shout out to Mike Terry and Milo for doggedly hunting
the problem in our line. And they found the problem and repaired it. Can't say enough about the high level of courtesy, promptness, and care that was exhibited here. They even cleaned up the place after all of their
work. Don't bother with any other company. Mike has the years of experience to recognize the problem and get it done fast. And all at a fair price. Can't ask for better than that.
We just had a wonderful first experience with True Plumbing replacing a pipe on our outdoor fire pit. The technician, Chris, was extremely friendly, knowledgeable and helpful. As we are brand new to owning a fire pit, he walked us through the whole process after he came out to assess the project. He then was able to do the pipe replacement quickly and effectively that same morning. He took the time to answer questions too (and my husband is not short on questions!!).
The customer service was also great. The line was busy when I called, but I received a call back within minutes. I then was able to text photos of the project to the office and within a few hours had an appointment scheduled for the next morning. Chris was right on time. The cost of the project was very reasonable as well.
We would highly recommend True Plumbing to anyone looking for a reliable, knowledgeable and pleasant plumbing service and will be using them again whenever we have another project!
Honest. Courteous. Prompt. Skilled.
I've used True Plumbing twice in my home and both times I was thoroughly impressed with their professionalism and work.
Dave and Chris are the two plumbers that have done the work needed.
Dave was able to free a clog in my Roman bath that another plumber said would require cutting into my drywall to repair. His willingness to think outside the box to remedy the clog saved me hundreds, if not $1000!!
I want to shout out to everyone - You have to use True Plumbing!!! No one else!!
Dave from True Plumbing was great. He was able to come on short notice. He fixed the problem with an easy fix free of charge and saving me hundreds. Glad I found an honest company I can trust. I will recommend them to all my friends and family for any issues in the future.
Yvonne L.
08/05/2019 12:00:00 SA
Had to bring in twice in one month for different situations. Really appreciated both plumbers but Chris was so friendly, happy, polite. Really appreciate having True Plumbing on my side
E P.
08/02/2019 12:00:00 SA
Our service person from True Plumbing was extremely friendly and knowledgeable. Stephen answered our questions and was not hurried. He did a clean and thorough job. We are extremely pleased with his work. Price was reasonable.
Ed and Eileen
Mike Terry was our plumber for several projects and he did a great job! Very knowledgeable and nice. Highly recommended!
I had a plumbing emergency and had just moved back to the area. I searched Yelp, called True Plumbing, and spoke to a very nice woman who was able to send a plumber out that very day. Wayne was great. He had the problem fixed in short order. I now know who to call next time!
I bought two new toilets and contacted True Plumbing to install them. Turned out that one had the wrong size rough-in (distance from wall to waste line) - my bad for not measuring. I needed a fairly rare size and needed it to get done that day if possible. Chris the plumber and his office tracked down another toilet and someone picked it up - a 45-minute round trip - only to find that the location of my water supply prevented installing that one. They found yet another and returned the first one - another 45 minutes. This one fit and Chris installed it. Despite the hours of extra time they stuck with the original quoted price, which was less than some others to start with. And, Chris came back the next day on his own time and helped me return the toilet that I had bought! I'm very happy with their service and attitude, and would definitely recommend them and use them again.
Just had Stephen Jones over to diagnose a dishwasher and plumbing issues in the master bath. He was very professional and knowledgable. The issues were addressed quickly with new faucets installed right away. I would call these guys again any day. Highly recommended.
Great experience from initial on-going contact/scheduling via Yelp to work at our job site. True Plumbing was great. Friendly online and super chill, professional, equipped team. Check'em out!
Rafael A.
09/11/2018 12:00:00 SA
Dave was amazing. He was mindful of taking his shoes off when walking around the carpet. He changed the bathroom faucet fast and got it working again. I had the best experience with true plumbing. Dave got to the core of the problem I was having in the home and fixed everything right away, thank you.
Honest and fair prices. I needed a gas line relocated to allow enough space for my new stove to sit all the back. True plumbing was quick and very responsive with there quote. Tony was the service technician, Tony was on time, very polite, and professional. Tony made sure that there where no gas leaks and checked to make sure that everything was working. True plumber also garenty their work for 1 year.
Jerrell W.
07/02/2020 12:00:00 SA
True plumbing was really fast and easy. Dillon came out and fixed our sink and was very professional. I would highly recommend this company for plumbing issues
Julie G.
03/04/2019 12:00:00 SA
Wow.....Tony from True Plumbing just left. The pilot in my hot water heater tank went out this weekedn, he re-lit it, showed me how to do it in case it happened again.....NO CHARGE! (I was quoted $169/hr minimal charge by another company just to stop by) He said it could have just been a fluke, but gave me some things to watch for and said that if it went out again to give them a call and they will take care of it......the water heater is fairly new and he said that they would even handle dealing with the manufacturer to handle the warranty if there was a continuing issue.
Quick response and friendly! Highly recommend!
I had a couple of projects to fix in the house and based off of a referral from a friend, I called True Plumbing. He described their work as efficient and fair. I couldn't agree more. Stephen Jones was very professional and polite. I'm hoping I don't have any more projects that need their service for a while but if I do, I'll for sure call them back.
Patrick came by my place yesterday to fix a plumbing issue with my sink. He did a great job, and took the time to educate me about the issue as well. I recommend true plumbing. They are organized, reliable, and flexible with your schedule. I will work with them again. Thanks True Plumbing!!!!!
Chris from True Plumbing just left my house, and he was so awesome, I needed to write this review ASAP. He was very polite, professional and efficient. I had originally called Eco-plumbers from their reviews, and they came, but we needed to order a part for the sink before they could do the work. They gave me an estimate that seemed high . So, I decided to call True Plumbing for another estimate. Chris came and not only was he so polite, knowledgable, and helpful, but the estimate was less than half as much!
I have used Mike and True Plumbing for work on my condo several times. Very good service, always on time and very reasonably priced.
I was so happy with Mike and True Plumber I recommended him to our HOA board to be the approved plumber for our condo complex. The board could not be happier with Mikes work, service and very reasonable price. Very friendly staff , highly recommend.
By far the best plumbing experience I've had. I own a restaurant and we had to get some service done. The technician was early and very efficient. I called them in the morning and a few hours later they were there doing the repairs. The price was also very reasonable for the job being done. All in all you won't be disappointed with True Plumbing, I'll definitely be using them again.
True Plumbing comes through again!
Chris came out and installed a new flush valve in no time flat. He is professional, conscientious and takes pride in his work. I wouldn't mind Chris returning for another job at my rental.
Kudos to Mike and Jessica for hiring the best!
Called True Plumbing for some basic but extensive rough plumbing. Got a quick response and met with Dave. Quote was fair and after a little back and forth made an agreement and scheduled a fairly quick start date. Rudy and his team showed up. They were very professional, easy to work with, knowledgable, thorough, conscientious, friendly and tidy. Work was completed on time and job site was left clean. Rudy kept me updated the entire time. Work was preformed up to (and beyond) my expectations. Very happy that I called True Plumbing. Highly recommend that you call them for an estimate for your next job.
True Plumbing is top notch! I am so satisfied with their work and Dave in particular. Dave installed a tankless water heater for us and did a great job of taking care of our property and keeping a clean workspace.
We looked at a few plumbers for the job and another plumbing company we talked to made it sound like it would be very complicated to install a tankless heater. Dave came in and told us what would be involved and how much effort would be required (not as much as others were telling us)....the sign of a true pro! Thank you Dave and True Plumbing. Money well spent!
Greg R.
05/02/2018 12:00:00 SA
True plumbing quickly provided a quote over the phone and set up an immediate appointment. Dave came out and he was on time and very professional. I was very happy Dave told me after thoroughly testing the valves were in good shape and I didn't need a new one. I will be using them for all future needs the honesty was refreshing.
We had a water leak in our front yard that was caused by a crack in the main water line, from where it was fixed before by the previous owners. I called True Plumbing on Monday. At first, they seemed to be fully booked until later in the week. Thankfully, Wendy and Jessica kept me in mind and were able to schedule me for the next morning, which was great. Dave was on time Tuesday morning. He actually called me ahead of his arrival, which I totally appreciate.
After he arrived and checked out the leak, he discussed our options, since the pipe was unusually close to the surface. Dave heard my concerns and was able to provide a good solution for the fix in order to keep the pipe deeper. He was quick, confident, and wasted no time in fixing the issue. I always appreciate Dave's skills and execution. When he is on the job, I know everything will be alright! Thank you Dave!
Jay C.
03/06/2020 12:00:00 SA
Excellent work, nearby and on schedule, good price. Plumber was very competent and courteous. I'll use them in the future for my plumbing needs.
Thomas V.
01/08/2016 12:00:00 SA
Hired True Plumbing for a simple Washer and Gas Dryer hookup. Turned out to be way more complicated. Michael did a great job and charged a fair price. True is now my go to plumber.
Tom Oceanside CA
Just had our dispos-all replaced. Our tech, Chris, was a true professional: he tested the work, found and fixed additional issues with our kitchen plumbing as he found them. After his work our kitchen is in excellent working condition at a very reasonable price.
Great work, Chris!
Tony came out and was very prompt, polite, and explained everything very well. We had a few issues that needed to be fixed and he went above our expectations to diagnose the true problem. He fixed the immediate issues and left absolutely no mess and scheduling the next visit was very easy. Very good experience and look forward to using them again.
My husband Brandon called True Plumbing about some troubleshooting steps to fix a water pressure issue I was having. David was extremely helpful in pointing out a few problem areas and was extremely pleased with the service and professionalism. Will be calling them again to replace some valves for me. Thank you David.
Our search for a plumber is over, you are getting the best if you choose True Plumbing. I've been in customer service my entire, long life and I always write a review when I've received excellent service, it's important that a company hear the good and not just the bad. I had been unemployed for several years and we have many projects that have backed up, it was time to look for a plumber. I'm a huge Yelp fan and I have used another local plumbing company over the years but the last time we weren't 100% satisfied so we searched for another. My first contact was thru Yelp, Jessica got back to me within an hour. I gave her my list of things we needed to have done and I told her I didn't expect a quote up front due to the nature of the items we needed to have done. Over the course of several messages, with me being a little indecisive, her patience was great! She sent out Dave and I figured he would be here all day, he arrived on time at 8:00 and was done by 1:00 and considering the variety of projects we had him work on, we couldn't be happier! He suggested a few things that could be done differently to save some money and he suggested an extra item for reassurance that was at little cost but gave me, who is extremely terrified of water leaks, a lot more reassurance that we won't have any water leak issues for many years to come, if ever! Dave was a pleasure to work with, they don't work on commission so they don't try and upsell you on things you don't really need as some other companies do. True Plumbing is now installed in my phone as a contact as I have several projects that need to be done at my Dad's house in the near future - the search is over, such a great feeling to know that you are working with an honest, well-run company with excellent customer service!
Changed my toilet out, great job and fair pricing. They were on time and quick. Would use again.
We had to re-pipe our house. It took four days to complete the job. The workers cleaned up every day after putting in a long day. I highly recommend the company.
Shaun G.
12/08/2018 12:00:00 SA
These guys are really professional. We had a variety of plumbing issues and upgrades we needed to have done, and Mike the owner, came out and took his time to look everything over thoroughly and provided a reasonable quote for the job.
We had a time crunch, and they were able to make it happen on the next Saturday for us, which really helped us out.
Mike T. was the main man on the job, and Dave also came out to help for a while in the afternoon. They were both obviously very skilled and made sure everything was done properly and tested by the end of the day.
We really appreciated Mike T's focus and willingness to make sure that everything was done properly... Super nice guy and we felt like we were in good hands with him.
We will be happy to refer friends and call True Plumbing for any future plumbing needs... Great outfit!
This is second time that True Plumbing fixed my water pipe leakage, Mark is very professional, knowledgeable and honest. I really recommend this company.
True Plumbing is just that. Dave was fast, friendly and professional. I would highly recommend.
We needed new fixtures, toilets, valves and shower diverter in our new-to-us place in O'side and True did a fantastic job from start to finish! Dave came out to give us an estimate one day after we called to inquire about one and completed the job three days later. Dave and Tony were super-friendly, courteous, professional, fast, thorough and cleaned up after themselves. Will definitely use again and will recommend to our friends! Thank you, guys!!
I'm a repeat customer with True Plumbing. Each time, I am more impressed with this company. They explain things very clearly and let me know what is critical and how they can approach the problem in the most efficient manner. The last fix was performed by Tony and the problem (cracked drain line under the house) was fixed much more quickly and inexpensively than I would have imagined. Also, there was a secondary problem with drainage that Tony quickly diagnosed as related to the first. Rather than waste time snaking out a drain (and charging for it) he recommended fixing the bigger problem that resolved the drain. Hats off to you guys - as long as I'm in the area you guys are my go-to company for all my plumbing needs.
Courtney W.
05/06/2020 12:00:00 SA
My first experience with True Plumbing was by chance- they were the first local company to answer the phone. Years later, they are the only ones to call. Their service, prices, and experience are top notch. Everyone from the office staff to the multiple plumbers I've worked with is incredibly friendly. They are responsive and fair, always getting the job done quickly and thoroughly. Highly recommend for any plumbing needs.
These guys are awesome! Dave came out to check out some issues we were having with our kitchen sink and he went above and beyond in explaining everything that was being done and how we can help to keep up with the maintenance. A great experience and I would highly recommend these guys to anyone!
John P.
12/06/2017 12:00:00 SA
I was advised by my electrician that he smelled gas in the attic during a recent service call. I did some research on YELP and then contacted True Plumbing. Dave and Tony responded today, identified and then repaired the gas leak. It turns out that the source was deep in our attic and they had to work hard to get to the location to complete the repair. We now have peace of mind. I would definitely call True Plumbing again and appreciate Dave and Tony very much. Well done!
Wow. Found this place on Yelp. Called and asked for someone to come out and give me an estimate on a couple of clogged drains. Rather than ask me what the situation was exactly, the woman on the phone immediately wanted to refer me to another plumber. She said their snakes were only 75 ft long. Seriously?! I have two separate sinks that are clogged and unrelated to each other. Guess they don't want business.
Rummy Y.
10/04/2018 12:00:00 SA
True Plumbing really sticks true to their word They came over to my house on time and they even fixed my sink for free because it was a quick fix. I even offered to pay money or give a tip and he turned it down. I forgot the guy's name but he was young and very kind and generous. I'll always make sure to call them in the future for any plumbing needs. Thank you True Plumbing!!!
Kent M.
08/05/2015 12:00:00 SA
True Plumbing was fantastic!
I had a simple job that needed done, connecting my new natural gas grill to the gas pipe on my patio - basically, just installing a shutoff valve and fitting for the hose. One company didn't handle such small jobs. One company quoted me $350 for an admittedly small job. One company wouldn't even give me an estimate over the phone. But Michael quoted me one-third of the other guy, including all the parts!
Not only was he very reasonable, he was also extremely personable. Job was done quickly and efficiently, no problems whatsoever. I will definitely be recommending Michael & True Plumbing to my friends, and will call them again the next time I need a plumber! If you need a quality, friendly, and reasonable plumber then I encourage you to give them a call.
Harry A.
09/05/2018 12:00:00 SA
Bought a new home and had found that the water pressure regulator had broke. Had a bad experience with American Home Shield who sent out their plumbing contractor. The contractor had changed their name and after some investigation on Yelp the plumbing company had a 1.5 star rating. They get there work from AHS only if they write fixes that did not qualify for claims using such phrasing as pipe modifications or extra service. They also charge a $75 service call where they come out, do no fixes and leave.
Fast forward to True Plumbing. Had a wonderful experience speaking with Wendy and she was a breath of fresh air. Very understanding and kind. Even followed up with us for scheduling the appointment earlier as one opened up.
Kyle came out fixed the problem on the spot in less then 30 mins. He even walked me through all the parts that would prevent this from happening in the future. He was very technical and efficient. He did not have to modify the pipes or do extra servicing. His knowledge and walk through was very valuable. Wish i called them before calling and using the Insurance company (isnt that what they are for?).
Out of all of this i now have a go to plumbing company. Would recommend with no hesitation.
Thanks guys.
I called them out to diagnose a gas leak on my water heater, they showed up on time and worked quickly to find and fix the leak. I will definitely be using them for all of my plumbing needs moving forward. Thanks a ton guys!
We have hired this company to install a new toilet today.
I am 100% sure that they do a business with the very upfront price for a given work.
I strongly suggest this company to people.
Everyone here is excellent and very responsive! They did a repipe job for us on our newly purchased home and did a great job! The job was timely and professional. They communicated with us very well and kept ya updated on what was going on. Wendy and Jessica were very helpful and returned any calls promptly. They did their best to fit us in where they could. Dave was super helpful, professional and treated our home like his own. Great experience and reasonably priced. Thanks!
Dave came out ,was on time, professional and did a great job.
I plan on recommending True Plumbing to others.
Was a pleasure dealing with Michael,Jessica and Dave.
Mike at True Plumbing was terrific. Next day service, and quick to identify and resolve my shower valve issues. Responsive, knowledgeable, effective and a pleasure to work with. More than I hoped for. What a great experience!
Dave was great and able to come fix our plumbing issue the same day. He was very knowledgeable, courteous, friendly, and left no mess. I would definitely recommend them for your plumbing needs.
Michele s.
06/07/2019 12:00:00 SA
These guys are the bomb, period. From the quick, attentive, and super friendly front desk ladies Jessica and Wendy to the two plumbers I had contact with, to the actual work performed ... highly highly recommend.
I had several estimates for a few plumbing issues to tie up a remodel job that had gone down the drain (pun intended ... a story for another post!).
I had given up hope and finally was referred by a neighbor's daughter to call True Plumbing. Michael came out and quickly did a thorough look for the estimate. There are several ways to contact them (email, phone, even text message!) which made communication smooth and tying up details a breeze! I did double check on the estimate which was taking a couple days, but they immediately took care of it and I had it in my Inbox within hours. It beat the others.
Once I finally got the estimate back to them, I was scheduled promptly. Mike Terry came out, who clearly has a ton of plumbing experience (and, as a nice addition, is a super sweet and friendly guy). He worked steadily in no A/C to get all the work done which took most of the day. The next day, I realized something I had asked to be on the estimate, but then asked them to leave it off the invoice actually still needed service (bathroom tub P Trap leaking ... which had been replaced with the original remodel, and I thought I had been able to tighten it securely, but again ... another story!). They sent Mike T. back out within 48 hours, he fixed the P Trap in literally 15 minutes, and they charged me the original price which was bundled at a discount in the original project estimate, to boot! This is absolutely unheard of in my experiences of the service industries in California, where most companies charge service fees or service minimums. AND, most importantly, the work he did is legit and quality, and I have zero doubts that if something should spring a leak in the future, as does happen sometimes, they would honor their warranty and have a reasonable fix.
If you've had enough of dodgy plumbing companies or plumbers, unreasonable estimates, or people not calling you back, do yourself a favor, save yourself some time, and call True Plumbing right away!! Quick do it now!!
Sasha F.
01/11/2019 12:00:00 SA
I had repipe and replumbing done through my whole house by George and Rudy. They were very polite and did a great job took about 5 days and cleaned up after themselves. True plumbing gave me the best quote overall over two other plumbers and had a five year warranty. Thank you I will continue to use your business. Don't hesitate to call them. There receptionist is very sweet every time I have called.
Great business and really appreciated the way the guys kept us up to date on their arrival. They were very courteous, and got us squared away quickly. You can't go wrong using them.
Ron N.
03/06/2018 12:00:00 SA
Tony did a fantastic job! I had a leak in my sink they communicated with me efficiently, got the work done in a timely manner and did an excellent job! Thank you again Tony/True Plumbing.
Michael H.
01/03/2019 12:00:00 SA
I needed to replace the toilet in my master bathroom area. The plumbers who were sent were courteous, efficient and were genuinely concerned that the problem was correctly solved for a fair price.
I mentioned that I had a possible gas leak in the kitchen. I did and they fixed it, replacing the flex tube - without charge.
If I ever again need a plumber, it will be True Plumbers. They're great!
Mike H.
Returned home from vacation to a slab leak. Dave responded right away and reviewed the situation. He had to call a local leak detection company to confirm the location of the leak, which of course was under the furnace and deep in the concrete. The estimate to remove and replace the entire HVAC system and repair the section of copper pipe in a 50 year old home exceeded the cost of a complete home repiping. Dave came up with an estimate the next day and had a team working a week later. My home owners insurance quote matched Dave's and ended up covering half the cost. During the 4 days of running pipe throughout the entire house I must of had the entire True Plumbing Team working in shifts. Every member of the team was courteous and went to a lot of extra effort to reconnect the water and heater every evening. They pointed out a few other problems and fixed them a discounted rates. In the end even with multiple difficulties of getting through walls and finding ceiling access the final price was right at the quoted number. They did a good clean up job everything is now in nice working order. Thanks to the entire True Plumbing team for a great effort.
Believe the reviews! Excellent business to work with. Had a leak that I couldn't figure out and I called true plumbing to help me out. I apologize I don't remember her name but when I called TP a very sweet sounding woman who provided amazing customer service helped me schedule an appointment for a plumber to come out the next day . The day of my appointment I received a phone call 25 mins prior to the technician arriving that he was on his way (helpful when you have small children running around). Dave from TP arrived and provided excellent service. Dave was able to quickly diagnose the situation and fix the issue. Dave is the governor!
Thank you TP for providing an excellent service!
Lyn H.
02/08/2018 12:00:00 SA
How can one company get so many five-star ratings? This is the second time I've used them and each time I have been amazed at the level of professionalism that True Plumbing demonstrates. From the moment I talked to Jessica at the front desk, with her knowledgeable responses and accurate pricing, to the calls that let you know that they are on the way, the courtesy they demonstrate and the incredible plumbing knowledge that they bring to your project... Well I just don't know what to say, they are the best plumbers that I have ever used. This time Patrick came out, treated me with tremendous respect did a fantastic job solving my problems and left the job site immaculate. I would not consider using anybody else for my plumbing needs. I guess that means I'm joining the ranks of customers that just feel obligated to give a 5-star rating. Great company!
Not only did we get same day service when we moved into our new home only to find out that Sears would not hook up our new gas dryer because of a missing part, but they installed my washer and dryer when they came. And it was an amazing price.
This isn't just a good business. These are good people.
I had a few minor non-urgent issues and called True Plumbing for help - they were very responsive and Patrick came out. He was efficient, honest, and explained to me what he did to fix the issues, and I trust he was straightforward with me. Very good experience and understand why the ratings for True Plumbing are so high.
I'm writing this review because I'm frustrated who was the second plumber that I had in my house the problem was I was getting lukewarm water just wasn't getting hot. They sent out two guys in the lead guy's opinion not enough gas was coming into hot water heater to contact sdge. I did waited a month sdge said all is well. Call the plumber number 3 he came out called the hot water heater company and we replaced the whole brain that is in control of keeping things warm. Still lukewarm water. The point of this is now 5 months later my 80 year old father is researching on the internet and it says that you have to drain water out of it and check the temperature of the water coming out and there might be stuff clogged up inside do you think one of the three plumbers even turned the opening and drained any water and check the temperature I was standing there watching all three of them never one of them check the temperature of the water to see that the entire time it was in the hot water heater at 140 degrees. So we're completely at the mercy of these people that are just randomly telling you something without even checking the most common basic element that an 80 year old man figures out by researching it on the internet so I will be reviewing the other two plumbers as well so now I'm having my father help me a single homeowner drain hot water heater to make sure there's no sludge so thanks these great plumbers out there for looking out for your customers.
I had meant to write a review back in December when there was trouble with a water heater, but as luck would have it, we ended up calling true plumbing again for a leaky shower faucet. So, I think a review at this time is in order.
December 2017: Water heater was leaking, completely rusted, and the warranty ran out just over a year ago. Called around four other companies for price estimates, including two well known home improvement stores. Although the water heater was situated outside, the height and the way the panel it was stored in was built made it tricky to remove and replace. In other words, price quotes were all over the place and at times unreasonable. True plumbing came to the rescue. Jessica (front office) was a very warm and pleasant person to talk to. Very honest, upfront, and reasonable on how much the estimate was going to be. Patrick (THANK YOU SO MUCH) was very professional and respectful to me and my family. Took his time to answer our questions with the utmost courtesy. He was scheduled to work from 10-1 but worked through those hours to get the job done, which was complicated as they thought it would be.
January 2018: Shower faucet finally gave up and had to quickly find ways to store GALLONS of water leaking out. Didn't bother calling anyone else, and immediately scheduled with true plumbing. Patrick came in and replaced the cartridge, which is much harder than you think. After watching a full grown man struggle to turn and remove the cartridge, I doubt that I would have been able to diy it. I'd probably break everything. Thank you again!
Overall if you need a plumber, they would be the ones you should call.
Chris was my technician and he was wonderful! I initially had a small toilet item that needed to be fixed but then realized I had several other items that needed to be done while he was here. Not only did he finish all of the items but he explained everything along the way. I used True plumbing one time before due to toilet issues and after this visit from Chris True Plumbing is definitely my go to Plumbing company! I will tell all my neighbors too!
I needed a water heater to replace my leaking 14 year old tank heater. True Plumbing was one of 4 companies that sent me bids. Their bid was very competitive, actually a little lower than the others. It included a pan, a high quality 40 gallon heater, all new connectors and new flex lines to bring me up to code. They also took my old heater away. They came out the next day after I asked them to do the work. As such I got the work done very quickly, while not having to pay a rush or emergency charge. The crew was nice, they were clean, polite and everything you'd expect. I'm very satisfied with the quality of the new heater and the expert service I recieved. Next time I need a plumber they will be the first company I contact.
True Plumbing are the best. They do excellent work, their prices are great, and their customer service is top shelf. I had a sewer line replaced as well as some small plumbing jobs done inside my older home. They were respectful of my home, always on time, and patiently answered all of my questions. I'm so happy to have found them and I recommend them highly!
I don't have anything bad to say. The reason for the 3 stars is they were not able to repair my 8 year old Rheem EcoSense tankless water heater. I contacted a different service the next day, and they were able to repair my water heater. But the tech True Plumbing sent was very nice, on time, and he did his best. Apparently it's a difficult thing to find someone with knowledge on Rheem tankless heaters. If you have a tankless, find someone else.
Thank you True Plumbing! Such an awesome team of professionals. I had a leaky kitchen disposal on a day when nothing was going right and I felt overwhelmingly busy. I called True Plumbing who was able to send someone same day! I also had a few small plumbing issues I had put off that they were kind enough to take care of same visit. They were professional, quick and left zero mess. I really appreciate it!
Dave saved the day again!! We have True Plumbing on speed dial. No need to look any further, they have helped us with a whole house re pipe to clogged drains and toilet leaks. Dave is always friendly ,courteous and gets the job done with a smile. Love these guys!! Their # is the only one you need for efficient, fair ,great service do everything plumbing!
These guys are wonderful! Don't look any further for plumbing help. I left an early morning message and this was the only company to return my call right away. Patrick came by to repair my toilets. He did a great job. He was honest, efficient and solved all the problems I had. I will definitely use True Plumbing in the future. So nice to have a company I can trust.
Steve was great! Responsive and does quality work. He replaced all the angle stops/valves, 2 showier cartridges, toilets, and more in our new home. Very polite and respectful of the work area as well. Will def be calling this company again the next time a plumber is needed.
Very responsive and on time. Mike was very knowledgeable on the sewer line issues and how to solve them. He ran a camera down the sewer and discovered tree roots are the main cause to the plumbing back ups
True Plumbing came highly recommended through the Nextdoor social website. We've used True Plumbing twice and both times the service was OUTSTANDING. All our phone calls were answered in a timely manner and the cost was very competitive and reasonable.
We recently purchased a new townhouse and needed to adjust the thermostat on our water heater because the hot water was scalding. Simple enough, but when we went to adjust the thermostat, there wasn't any that was visible. We phoned True plumbing and a very courteous Michael answered the phone. We explained the situation and he immediately knew that we had an electric water heater. I had never heard of that. I assumed all water heaters were gas.
Michael came to our place later that afternoon. He removed two little panels from the face of the water heater and adjusted the thermostats. We had noticed that our SDG&E was higher than we anticipated. Michael explained to us that more than likely it was due to the electricity used to operate the water heater. We inquired about possibly installing a tankless water heater in the future. A few days later, we received a quote for some options.
About a month after this, our water heater started to leak. It was already 11 years old so we were not surprised. We took this opportunity to convert to a gas water heater. Once again we called True Plumbing and like the first time around, Michael answered the phone and came out that afternoon to give us a quote on installing a gas line to the new water heater. We also told him what type of water heater we wanted and he did some calling around. Since there are new regulations for water heaters in California that need to meet stringent energy efficient requirements by August 2015, many of the manufacturers are having inventory issues and are hard to locate.
Eventually, we located one and had it shipped to us. Upon its arrival, we phoned Michael and he accommodated our schedule and was out 2 days later, installed the gas line, exhaust vent and water heater. Like the first time around, Michael was prompt, courteous, knowledgeable and professional.
We are looking forward to having him install a gas line to our kitchen so that we may utilize a gas stove rather than the electric one we currently have. We are also looking forward to lower utility bills as a result of these conversions from electric to gas.
My husband and I highly recommend True Plumbing and Michael.
Called True Plumbing to come in assess my water flow issue. Made the necessary fixes and price was reasonable. The plumber was on time, courteous and easy to deal with. Will use again.
Richard S.
10/01/2017 12:00:00 SA
Once again True came to the rescue . Had a shower faucet that leaked.Dave came and explained it was a old unit with no existing parts. He cut out and installed in under 2h a new unit. A pro ( like Mike) who clearly masters the art of plumbing . Highly recommended!
My mother had passed away in Encinitas and we needed some plumbing done on her house before we sold it. Because I was lived in LA area, I had to depend on YELP to find a good plumber. I was not disappointed. True Plumbing was courteous, fast, reasonably priced and did a great job. I highly recommend them.
I contacted them for a quote on a drain snake on Sunday afternoon and still got an answer within 10 minutes. They were able to quote me a better price than anyone else and schedule an appointment first thing Tuesday. Patrick the technician was super friendly and helpful, fixed my problem quickly, and even provided some maintenance tips (old house, old pipes). Call these guys first!
Lina N.
12/12/2019 12:00:00 SA
We are so happy to give this 5-star rating as True Plumbing exemplifies top quality service! Our water heater needed replacement, and Dave (the manager) came out for a consultation and gave us honest, professional, and helpful advice. He is friendly, as are the technicians who came out to instal the new water heater. Dave knew it was hard not to have hot water so he tried to bring technicians out as soon as possible, and they ended up installing it on the same day. We felt totally comfortable and trusted them to do a great job.
DJ W.
12/09/2019 12:00:00 SA
Our water pressure valve shows obvious leaking and we called True plumbing based on Yelp review. They showed up earlier than the scheduled time. Patrick is a very professional plumber and fixed the issue right away with a few turns on his pliers. He didn't charge us anything on his time and service. We really appreciated his help and we strongly recommend True Plumbing for any plumbing issues.
Vickie W.
12/04/2019 12:00:00 SA
I just had a great experience with True Plumbing (after a not so great experience with another plumbing company). I called yesterday. They gave me an appointment time today, not a 4 hour window. The plumber, Victor, came out, fixed the problem, and cleaned up afterward. He was very nice and courteous and the price seemed reasonable. I think I have found my new plumbing company!!! Yay!
They just left my house I can say one word to describe them is honest!!!!! I will definitely use them again thank you for great service!!!
Michael, Chad and Tony are the BEST. I will never call anyone else ever again.
I needed an undedicated water line, no longer in use, for the refrigerator ice maker capped at the manifold. The water line was of no use since a remodel and the refrigerator was no longer in that location. The pipe had been capped but still had water in it and caused a leak inside my dining room wall. Instead of breaking my brand new kitchen sink cabinet and drywall, Tony and Chad recommended going through the stucco outside under the kitchen sink window. The hole they made was only about 12 inches and square. They cut that line and capped it properly. It looks great!
They also discovered by some old water damage on the kitchen ceiling that the master bath overflow had no gasket at all.
They went above and beyond. I have had plumbers out here before about the water stains on the kitchen ceiling and was told all I needed was caulk around the tub faucet, overflow, handle and shower head. No one ever looked behind to check for a gasket. Nothing but integrity, great work, great attitude, kindness, courtesy and professionalism! A++++++++
Thank you guys, you are awesome!
I can't say enough good things about True Plumbing!! They have been a pleasure to work with throughout my entire home remodel. I have been able to schedule them in advance for upcoming work and they even came out for the first time within a day of me phoning them. Great customer service! Jessica handles all the appt scheduling and billing and their crew is amazing. Mike, Rudy, Shawn - all very professional and easy to work with. I believe their pricing is very fair and they're work is outstanding. They definitely stand behind their work. I will be using them for all my future plumbing needs. Thanks so much True Plumbing!!
Danielle E.
12/11/2017 12:00:00 SA
Called several companies trying to find someone on short notice to come out and help us with a leak. Jessica returned my call within the hour and Patrick showed up the same day to fix our problem. And not only helped us with the leak but checked out other issues we had and took time to explain things with a smile. Truly professional, honest, good people and who we will be calling if the need arises again. Nice to find a company like this. If you need a great plumbing company, call them.
Update 8/20/19 - True Plumbing to the rescue again! This time my garbage disposal was backed up. Chris came out and did a great job of getting it replaced quickly and efficiently!!
True Plumbing is so awesome. I highly recommend them. They are so fair, honest and completely trustworthy and go beyond what you could ever expect. They replaced my water heater under warranty. Their labor costs were fair and actually much less than some other quotes. 30 days later the brand new heater stops working. They came out to fix, ordered a new part and explained that the labor for this wasn't under warranty. You could imagine my surprise after paying to get a new one in that I would have to pay more money to get something brand new working. Dave, the owner, agreed to cut the fee in half leaving me a satisfied customer. It turned out to be a pain to fix too. How awesome is Dave??? I just got the mail and he returned my check. Wow!!! You rock Dave!!! Thank you and I will recommend you to everyone I know.
JoAnn R.
08/09/2019 12:00:00 SA
True Plumbing had to do a flush on my tankless water heater. They arrived at the specified time, took 45 minutes, no problem. I am definitely calling them again next year.
This is top notch business! Professional, thorough and affordable. They take the time to educate and explain what they're doing while they're doing it. I would highly recommend contacting Michael if you have any plumbing issues or questions about plumbing. I will definitely refer this business to my co-workers and I have them on speed dial if I ever need their services in the future!
Thanks,
John
After reading many Yelp reviews, I went with my gut feeling and hired Michael for a showerhead install job. I enjoyed his service and also asked him to take a look at couple of minor plumbing work including inspecting my guest restroom for any leaks and also tightening our kitchen faucet. He proceeded without any complaint and gave us great advice that we followed. Definitely recommend Michael for your plumbing needs!
I used this company to replace a toilet in my house. They were the best price out of all 3 quotes that I got and had the best availability. The work was completed quickly and without any complications by a really great sense of customer service!
Another great job by True Plumbing! Truly outstanding team effort between Wendy in the office -- returning my call right away, and being able to schedule someone same day -- wasn't expecting that, but sure appreciate it. Great service and follow-up from Wendy as always. Hubby says that plumber Wayne did an excellent job at the site installing new water shut-off valves to accommodate the new washer/dryer installation. So happy to have True Plumbing as our go-to team for all things plumbing -- means so much that we can really count on them. Thank you!
Super nice guy, very professional. He gave me a 2 hr window for the appointment, and called when he was 15 mins out. He showed up right in the middle of the window (most of the time they call 15mins after the window to say they're running late)
Very reasonable on the pricing too. He wasn't sure he could fix my slow running drains but wouldn't charge me if he couldn't. Luckily the stoppage wasn't too far into the line and he was able to fix the problem!
He also remembered to look into hooking up the icemaker for the fridge before he left and gave me an estimate for that. This is an old house and has special needs.
Never ever flush cotton products in an old house! This means baby wipes and feminine hygiene products
Thank you!!
So pleased with the response I received on a Sunday afternoon. I texted Jessica as instructed and left my message. Didn't need call out on Sunday. She responded and said she would contact Monday AM, she called as promised and put my request on standby status for Monday service otherwise it would be Tuesday for sure. I was happy with that. It wasn't an emergency.
Later afternoon on Monday I got a call that service fellow was available. He came abut 15 minutes later, did the job and left. I am so impressed with this company in general. I will only use them when I need in the future. Pleasure doing business with a company that takes their existence so serious and keep people coming back. Thank you Jessica.
Soheil N.
07/11/2019 12:00:00 SA
Amazing plumbing service. Very fair, very responsive, very kind. Love these guys. Thanks Michael and crew!
As of right now, Michael Muto is my first call for plumbing service. He is very personable and professional, even happy to give a tip to a do it yourselfer.
He kept to his appointment and there was absolutely no sticker shock when he finished the few odds and ends that I needed done. I would not hesitate to recommend him to my friends and family.
Lisa C.
07/01/2020 12:00:00 SA
I called True Plumbing yesterday with a request for someone to come out ... since it was at the end of the work day, they could not, however, they gave me the name and number of one of their competitors to call. I called and went down a list of other plumbers...no luck. So, I left a message with True Plumbing asking for an appointment the following day. First thing in the morning, they called me and gave me an appointment. Dillon called to say he was on his way and I was pleasantly surprised to find a tidy, well-spoken and professional young man when I opened my door. He assessed the water valve that needed to be replaced and gave me two options for the job. Dillon was so polite, courteous, and cleaned up everything before he gave me the invoice. I am more than pleased with the excellent job and price (very reasonable) and will most definitely use True Plumbing for all of my future needs!
I am so glad I found True Plumbing! Mike, Jessica and Tony are awesome. They are very professional, honest and stand by their work. Out of the 10 plumbers I called, they were one of the first to respond. They gave me an estimate based on pictures and actually charged me less than their quote because they finished faster than expected. Their pricing was also much more fair than others I called. The most important part was that they did a great job. I would HIGHLY recommend them and will be calling them the next time I need a plumber. If they keep doing business like this, my family and I will be a customer for life!
Most professional plumbers ever! Very prompt, excellent quality of work, punctual, experienced! Overall a great experience! Want to give a shout out to Mike who was AMAZiNG!
We just had a great experience with Dave from True Plumbing. First of all, we had a tiny leak from the upstairs into the pantry downstairs, and we could not replicate it. I called over the weekend and left a message with Jessica, and she returned my call and text the very next business day. Dave came out and tried to find the leak, which seems to have disappeared (hopefully). We thought we would at least have to pay for a service call, but Dave waved that all together. We will definitely use True Plumbing if the leak returns. Also, our realtor recommended True Plumbing, and I feel that realtors know good service providers in their areas better than anyone. Thanks True Plumbing!
It's great to have finally found a reliable plumber I can trust. I was impressed from the start. I called at 8:02am and rolled into voice mail. Not wanting to leave a message, I hung up. Before I could open my email to send them a request, Jessica called me back and apologized for missing my call and asked how they could be of help. That shows initiative! I booked them for the very next day. Mike called 20 minutes out, arrived on time, replaced our corroded dishwasher angle stop valve, and was as personable and as professional as they come. I won't hesitate to use them for my next plumbing issue. Great job True Plumbing!
I am a facilities manager at New song church carlsbad California. I was in desperate need of a plumber as we had a leak in our mainline and true Plumbing was so very eager to help in anyway possible. They were out at our church within the hour and was able to pinpoint and fix the problem in record time!!! I am so very thankful for true Plumbing and will continue to use them for any other job that comes up in my life!!! I am so very thankful for Dave, A True Plumbing employee, So very gracious, courteous and just a very kind person!!!! Thanks again Dave for responding so quickly to our plumbing needs!!!!!
Just wanted to say that True Plumbing is awesome, I want to thank Tony for coming out and replacing our water heater did an awesome job and had it done in a timely matter. Thanks True Plumbing and Tony you guys are the best.
Angie W.
11/04/2016 12:00:00 SA
The REAL deal for sure, will ALWAYS use True Plumbing to help aid with my plumbing needs for my Carlsbad home & business.... Michael is truly the best, honest, kind and trustworthy...
Xin K.
08/10/2016 12:00:00 SA
This is our 2nd time to use Michael. I know 85 reviews are all 5 stars because he truly deserves it! We had a water heater that was 12 years old and when I contacted Michael, he not only replied quickly but also provided me with a quote and explained what has changed in the price. When he and his partner were here to install the new one, they were on time and quick! They also went beyond that they resealed one bathroom's sinks when I asked for a favor. I would recommend him to anyone who needs a trustworthy and great plumber!!!
True plumbing was prompt in responding to my request for a quote. They were available earlier than my scheduled appointment time which was super convenient for me (aka I didn't have to sit around all day). Dave was professional and finished the job quickly. I would definitely use them again in the future.
Jozef V.
03/09/2019 12:00:00 SA
I recently purchased a house on the east side of Carlsbad that needed significant work. Corroded angle valves, leaky dripping Delta faucets, a Kohler toilet that kept leaking and running, a hot water recirculation pump that squealed so loud it could be heard through the pipes across the house, and a 19 year old 75 gallon original water heater that was on its last legs. I called True Plumbing and they sent Chris out to assess the conditions, and begin changing out the corroded angle vales & toilet gasket. True Plumbing ordered a new water heater, emergency drip pan, new circulation pump, and cartridges. 2 days later, Pat and Chris came out to replaced the water heater, recirc pump, and faucet cartridges, and they did a great job. Professional, thorough, friendly, efficient, skilled plumbers. I highly recommend True Plumbing to anyone who needs plumbing work done on their home.
Tracey B.
03/09/2019 12:00:00 SA
These guys were great! Tony and Milo came out for a kitchen sink leak and clogged bathroom sink. Professional, friendly, fixed everything quickly and price was really reasonable and fair.
Lee M.
03/05/2019 12:00:00 SA
True Plumbing and Dave did an outstanding job installing our new water heater. Our heater went bad on Sunday night. So I called True Plumbing when they opened on Monday and had a new water heater installed by that afternoon. My neighbors were even impressed to have it done that fast.
Jon B.
07/12/2017 12:00:00 SA
True Plumbing is absolutely awesome. Jessica was incredibly responsive and helpful. I contacted her on a Friday afternoon before a holiday weekend. She explained they were out of town already but could book me for the next day they were back. While we didn't have any emergency issues, I told her I would give some other places a call because I was hoping to have the work completed that same afternoon. She responded with the name of a different plumber she thought might be able to help us out on short notice. I appreciated this gesture very much!
I called the plumber she recommended along with a few others, but it was already too late in the day and any work would have to be charged at higher emergency rates. The issue wasn't worth paying more for, so I went back to Jessica. She scheduled us for their first day back on the job.
Jessica's husband, Mike, owns the company and he's the plumber who arrived to do the work. He arrived on time and called when he was on his way so we knew exactly when to expect him. Mike handled all of our issues expertly and efficiently. He even took extra care on details like running hoses neatly and redoing the alignment on bathroom sink handles because he noticed they didn't match up exactly symmetrical. Even the invoice amount felt totally reasonable for the quality of work performed.
I hope to not need a plumber anytime soon, but when I do, I absolutely look forward to hiring True Plumbing again. We will use them for all our plumbing needs in the future, and we give them our highest recommendation!
Sam P.
09/04/2019 12:00:00 SA
As an electrical contractor in Northern California for 35 years, I can truly appreciate a well operated contracting company. I had a cracked drain line in the ceiling space above my utility room that was leaking water through the ceiling. Mike arrived as scheduled, quoted a fair price to locate and repaired/replaced pipes in a very confined area. Materials and tools on well equipped truck. Great company+great plumber. Highly recommend!
Cathy H.
09/03/2018 12:00:00 SA
I found True Plumbing a few months ago, have needed them for two different jobs, and am so grateful. Jessica got right back to me both times, educated me a bit about the work needed, and got the repairs scheduled immediately. Tony replaced a bathroom faucet assembly to perfection, while Dave replaced a toilet (tough work) and tank, caulked around the base, and even made sure the toilet seat was slow-closing. True Plumbing is absolutely the best. Thank you to this crew of hard-working and experienced professionals!
Darren M.
09/02/2019 12:00:00 SA
WOW - what a great job by Shawn and Steve! The GM, Dave, came out last week to give me a quote on replacing an old 40 gallon hot water heater with a new Navien tankless unit at our newly purchased home. It was a great price versus other estimates, and he told me his team would clean up the 'rats nest' of plumbing that had occurred over the last 35 years. Shawn and Steve showed up on time today, and knocked it out of the park! All superfluous piping is gone, all new piping is tight and organized, and the work area is cleaner than when they started. And they checked in with me multiple times during the day to ensure they were doing it the way I needed. The new tankless is now installed and working great. They are a very friendly and polite team - including Dave. Great company, great people.
Mark A.
12/12/2017 12:00:00 SA
I've used True Plumbing for 3 different repairs at my properties and have been satisfied every time. Friendly and courteous staff as well as fair pricing and fast, efficient work. I recommend them fully.
Kitchen sink was super clogged and True Plumbing did a great job. Dave was very helpful and able to fix the problem quickly! Fast quality service, fo sho.
Debra G.
12/05/2017 12:00:00 SA
This company and employees are amazing!
I called on a Sunday night and hey called me right back and then called right away on Monday morning to send a crew of super polite, hard working men to remove and replace my broken hot water heater!
They were kind enough o work with my handyman's time table for him to do drywall repairs.
I will use them again!
Debbie G
True plumbing is amazing. They have been out to our new house several times, because we keep finding new problems that need to be fixed. They are always on time and reasonable with their prices. They are very honest and have fixed everything we needed perfectly. They even came out yesterday to check on some noisy pipes in my attic. Tony climbed all the way up into my attic to check and video it for me and didn't even charge me because nothing was wrong. I would absolutely recommend them.
Very impressed with True Plumbing! They were fast, efficient and professional. I definitely plan to use them again and recommend them to friends and family. Changed our water heater in no time and fixed an ongoing plumbing issue in the master shower. Great work!
They responded very quickly to my initial inquiry. Tony came over and repaired the damaged mounting flange and installed a new toilet. Outstanding service and work quality; I would hire them again if needed and recommend them highly....
Dane H.
01/09/2017 12:00:00 SA
This is a great company! They came out and installed my new water heater at a very reasonable price. Don't listen to the plumbing companies that want to charge you a couple thousand bucks!
Craig G.
08/07/2019 12:00:00 SA
This was my third or fourth time using True Plumbing, and I continue to be impressed with them. We were having an issue with our dishwasher overflow, and Mike diagnosed (and fixed) the problem right away. Not only did he fix that problem, but he fixed some subpar work by a prior plumbing company (at no charge). Mike was great, and we will continue to call True Plumbing for all of our plumbing needs.
Ron M.
06/12/2018 12:00:00 SA
We had a pipe leaking in the living room ceiling. Was very worried about getting the right people to repair it properly. True Plumbing was backed up two days but I am glad we waited. A job well done at a very fair and reasonable price. I will definitely use them again. Very pleasant to work with and did a fantastic job. Thank you!!!
Tammy K B.
11/01/2017 12:00:00 SA
These guys are the best! I've had them out several times over the last 3 years to address various plumbing issues. They're always prompt, polite, friendly, efficient, and best of all, honest. I've never felt pressured to have more done than what was necessary, and each repair has been done well.
If I have a plumbing issue, I call these guys!
Great Service at a very fair price. I will definitely contact Michael again when in need of plumbing services.
Cole H.
05/05/2019 12:00:00 SA
Chris came out to our home for a water pressure issue and did an OUTSTANDING JOB. The price AND service was top notch...I can't recommend True Plumbing enough!
Chris, a young handsome guy, replaced our leaky old shower valve with a new one. He did a good, clean job. He gave an estimate up front and it was reasonable. I would use True Plumbing again. They were easy to communicate (through Yelp and then by phone).
Tony and Milo did a great job and quoted me before the job. I would recommend this company. If I need your services in the future I will call you. Thank you.
Geoff L.
03/06/2014 12:00:00 SA
All plumbers are not created equal! Mike is great at what he does, patient, nice, fair, efficient, and just generally a good guy. I had three plumbing mishaps in the span of 5 days (I have an old house) and he showed up when he said he would, fixed the problem every time, and was more than fair with his pricing. I love to see small businesses doing a great job. Hopefully I won't have too many more plumbing problems, but if I do, I know who to call.
Michael is the real deal. A true professional that has integrity, excellent workmanship combined with totally fair pricing. He arrived the same day I called, exactly on time and immediately impressed me with his winning can do attitude.
He identified the problem I had with the last plumber's install which led to garbage disposal failure. It was very clear to see what had been done poorly in the past, just as it was very clear what Michael did magnificently.
Now for the best part of the experience. Michael had ito install a new pipe and fitting that was not part of the estimate. He did so cheerfully and would not accept further payment.
What more can you say about an experience so utterly positive except you cannot go wrong with True Plumbing and Michael Muto.
I've had plumbing repairs done by True Plumbing a couple of times over the past few years. Kyle did the work the first time. Patrick came out for the most recent issue. They were both professional and honest. I highly recommend this company.
David T.
04/03/2019 12:00:00 SA
Again, I called True Plumbing to repair a toilet gasket. I asked for Mike again, who is a really, highly experienced guy in many areas, besides being a great and talented plumber. He came to the house on time, quickly assessed the problem, professionally resolved the problem. The cost was very reasonable. I highly recommend this company, and I would ask for Mike.
I just had a kitchen faucet installed and couldn't have asked for any better service. Dave called to let me know he was on his way. He installed the faucet and accessories. Because the hole wasn't large enough for the drinking faucet, he returned the next day to finish after I had a tile guy enlarge the hole. Seriously the best plumbing company I have ever had!
Rene M.
This business is one of the best and most honest I have dealt with in So Cal. They do quality work in a timely manner. They are usually available for quick calls. They will give you an estimate over the phone and an actual quote when they get there. This is one of the few plumbers that is willing to do so. Those businesses that do not are usually going to hammer you in the quote. If you have a rough idea of the work that is needed and the amount of time, you will love dealing with them. The last time they did work for me was an urgent call. I had a good feel for what was required but needed it done professionally. True Plumbers was spot on with the estimate and actual quote. They did it in the specified time and the work was good. With so many bad plumber experiences under my belt, I am blown away by the honesty, quality, and price sensitivity of this great business.
Mari B.
08/10/2016 12:00:00 SA
Michael is so nice and very helpful, and his team is great. We've had them over a few times, and they are reasonably priced every time and always get the job done right.
My experience with True Plumbing started with trying to schedule a call and the woman in the office who answered the call (sorry I don't remember her name) was so gracious, quick to respond to work me in and helpful. I'm on call for work and then had to call back and reschedule from a Friday to a must Monday. No problem she said! When I thought there was a chance that I could, after all, make it home (just later) she called her plumber and knowing I was driving called me back instead of texting. I had to ultimately bow out of the time as traffic was bad but WOW! So friendly the whole time. So then Monday, Chris the plumber comes out and seeks to assist in the issue in my home. LONG STORY! Anyway, he spent at least forty minutes, trouble shooting, moisture test, explaining my lines and where they go in the walls, etc.! After all that, no charge! I had even explained that my Home Warranty Company should reimburse he said no problem! You just don't see that kind of honesty anywhere! No wonder they have over 400 fantastic reviews!
Mayumi A.
07/02/2019 12:00:00 SA
Chris at True Plumbing came to my home to replace three toilets. He was on time and even called prior to the appointment time to let me know where he was and when he would arrive. He's quality of work was great. He didn't rush his work and cleaned up the area after he was finished. He explained in detail what he did and why. I was very happy with Chris and his work. I will request him by name the next time I need a plumber.
True Plumbing was amazing from start to finish. Wendy was quick with her responses and up front with her fees. Plumber was available within a day to install our toilet. He came on-time, got right to work, was very efficient, knowledgeable and clean. I didn't catch his name but he was very polite and we'd recommend him and True Plumbing to anyone.
What do you do when you come home after being gone for a few days and you hear a strange noise coming from your garage near the hot water heater and your floors are unusually warm? After you rule out that that floor elves came and magically installed heated floors, you call Michael at True Plumbing.
Spoke with Michael over the phone and he explained that I likely had a slab leak with the hot water. After guiding me through how to shut off the hot water to the house via phone, he came out confirmed the diagnosis and then fixed the issue, all in a half day!.
Bottom line for ANY plumbing help call True Plumbing!!
Michael and his team are the most respectful contractors I have had in my home and I have had way too many of them in with our recent move and remodel. They truly stand behind their work. They are Professional and honest and offer great pricing. I am so happy we found them and am relieved that I don't have to look for another plumber again. Couldn't be happier..
Wayne did an excellent job replacing our water pressure valve. 2nd time using True Plumbing, will use them again.
Once again, True Plumbing has come through for us - Dave was awesome and even called back to make sure the drains were still ok! Thanks for being so reliable and personable!
Michael C.
07/05/2018 12:00:00 SA
Had a leaky faucet in the tub which started when I was away a few days ago. My son's friend stayed over and probably turned the faucet too hard, but my wife said the leak wasn't that bad. Well, when I got home Tuesday night, it was leaking about 5 gallons every 30 minutes!! So I shut off the main water valve when we didn't need water and decided to wait until after the July 4th holiday to get a plumber in. I checked reviews and True Plumbing had a lot of positive reviews so I called at 7:45am this morning and a Wendy picked up!! She was wonderful and said she could have a plumber out this afternoon. A young guy named Kyle showed up and I was a bit concerned. I knew the job wasn't going to be easy as it was a 20+ year old fixture and I was hoping for an older, more experienced guy. Well, I was wrong - I wanted who they sent - Kyle! This young guy knew everything. He used to work at Ferguson's so he knew brands, parts, etc.! And, he had been a plumber for 10 years already - started when he was 16, so he really WAS experienced. As suspected, the replacement part was not stocked and needed to be ordered from the manufacturer so Kyle was able to find another part to temporarily fix the leak. He will be back tomorrow with the proper part.
I've got to give a shout out to the owner - Mike. He clearly knows what he is doing to hire such great employees. I will ONLY use these guys in the future....and hopefully I keep getting Kyle!
Nicholas H.
06/10/2019 12:00:00 SA
Just used True Plumbing again. They came in considerably less expensive (than another option), and did very good work. Tony and Milo were the plumbers on the job and they replaced my water pressure regulator. Very happy with the work. Thank you!
Wonderful service from answering my questions prior to my appointment, to the prompt, efficient installation of my new water heater and cartridge in my shower. I would highly recommend.
Lauren G.
06/07/2019 12:00:00 SA
Chris came out today to address an issue we were having with low water pressure. Friendly, professional, and solved the problem quickly. Fair pricing, excellent customer service. I will absolutely be a repeat customer if we should have any issues arise is the future. Thanks again Chris and True Plumbing!
Rick E.
06/06/2019 12:00:00 SA
Another great job by Dave and Patrick. They replaced my water heater timely and on budget. Patrick will go out of his way to do whatever you need and do the little extra things. The Gals in the office are absolutely great and return calls and emails. I've used them twice now. Highly recommend them....
Linda P R.
06/05/2019 12:00:00 SA
I had the unfortunate experience of suffering a slab leak of the hot water piping in our condo - a MAJOR issue. I was distressed not only because insurance said they would not cover the cost of the repairs because there was not visible water damage, but I also had not found a plumbing company I trusted ever since my prior plumber retired a few years ago. Based on good reviews, I contacted True Plumbing. I was favorably impressed from the very first meeting. Dave assessed the leak situation, along with two other plumbing issues that three prior plumbers had left unresolved, and provided a firm fixed price proposal implementing the latest advances in piping. When Mike and Wayne arrived to do the work, they took every step possible to minimize the impact on the walls and ceilings to accommodate the new piping. They did work-arounds that required extra effort on their part to avoid having to destroy new shiplap paneling installed just last year. On top of that, they did a thorough analysis of my other problems (e.g., an air lock in my kitchen sink that caused the disposal to readily back-up) and found the root cause and FIXED IT while the prior plumbers had said, among other things after a cursory examination, that it could be a tree root issue down-pipe---which actually was not the issue. Mike and Wayne were pleasant to deal with, prompt every day with a status call to confirm their timing, kept me informed with great explanations, and thoroughly cleaned up the daily messes. Finally, I have found a plumbing company I can rely upon and recommend without hesitation.
I had a second service call with True Plumbing this week and in the end they EXCEEDED my expectations!!!! Thank you again True Plumbing.
Thought I had posted this way back, I meant to. But really, these guys are top notch!
Michael and his colleague Dave are great! Monday morning, I contacted Michael at True Plumbing. I had a leaky toilet and needed help fast. Michael worked with me and sent Dave out that day.
I was really impressed with Dave's professionalism, and he took the time to listen and has a nice demeanor. I had several things replaced including: toilet flaps , toilet water valves, a tub faucet, and bib hose (outside water faucet) replaced.
Thankfully before the leaky toilet, I had gotten a few plumbing quotes. True plumbing has competitive pricing. I highly recommend them for fast and competitive service!
Michael at True Plumbing was a dream come true. Seriously!
We have hired many plumbers over the years and they always seem to be either someone you wouldn't really want in your home and/or just give you the creeps or scammers!
Michael came out quickly in an emergency situation and quickly identified and diagnosed the problem. He wrote up a report for us also that was very helpful.
We have since had him out to our home yet again for some clogged sinks and repairs to bath/showers. He is quick, efficient, honest and reliable. He is responsive, affordable and accepts credit cards.
I highly recommend him and this is the only plumber we will be calling moving forward!
True Plumbing is the most professional plumbing service I have ever worked with. I emailed for an estimate, and I was emailed back with a detailed, descriptive estimate of all possible fixes, and with a heads-up of what the highest possible price for each fix would be, so that I would not be caught off-guard. The work was done timely and efficiently. I am so glad that I have found a trusted plumbing service in North County!
Julie H.
12/08/2016 12:00:00 SA
A HUGE thank you to True Plumbing!! This was the 2nd time in a year that I had lost hot water pressure in my house...last time a gentlemen from another company came out and simply banged on the pipes, said that the ball in the pipe needed to be loosened up, charged me an arm and a leg, and left. 1yr later, I'm was in the same predicament (you don't know how valuable hot water pressure is until you don't have any). I called around to a few places who seemed to only want to replace my water heater or charge me a fortune if it was fixable. After feeling frustrated, I talked to my mom on the phone about the situation when she said, you have to have True Plumbing come out...ONLY plumbers I trust! And if you know my mom, if she recommends a place and gives them a five star rating, then you know it's legit! You seriously don't mess around with my mom!! So if she says it's a trustworthy place, then it 100% is.
Fast forward to now: I just heard a, I told you so from my mom on the phone, and my water heater is fixed!! Hallelujah!! The gentleman, Dave, who came out was AMAZING! Very friendly, knowledgeable, efficient, and all around awesome! Instead of telling me I need a new water heater, he fixed the problem so that it'll never happen again! He explained to me exactly what had happened, and showed me the part that was causing the issue. The best part, they saved me money!!! This is HUGE for someone who's tight financially. I am so thankful and happy right now. Thank you so much to you, and your team, True Plumbing! You just helped me more than you know!! Will be recommending you all to EVERYONE I know!! Best Plumbing Company in San Diego!! Thank you, thank you!!
Debbie M.
05/09/2019 12:00:00 SA
I got great service from Chris and Dave. Chris came out yesterday to fix my shower, but my problem wasn't completely solved, so Dave came today. He was very personable, friendly, and professional. He was very persistent and never gave up even though he was here for almost four hours. They both cleaned up after themselves, and were very nice. I will definitely call them again, if I have plumbing problems in the future. Very reasonably priced, and I felt they were very fair.
Jim L.
05/08/2019 12:00:00 SA
First of all I want to note that the company sent Chris out a few weeks ago to advise on removing a clean out. It turned out there was no work to be done but he happily helped. I called them again when I needed a new water line run from the street. Mike came out and gave me a no pressure view of what needed to be done and a ballpark price. He sent a formal bid and the team of Tony and Milo came out today. Like everyone else at True pluming the guys were very polite, friendly and knowledgeable. They spent the day doing the job and doing it right. This is the kind of company you hope to find when you need help with plumbing or electrical. You know they are honest and they deliver!
I chose True Plumbing because an actual person answered the phone when I called. Michael was on time, and called to let me know when he was on his way. Michael is a true professional and gets the job done. Surprisingly affordable for such good service. I highly recommend True Plumbing.
RG C.
11/07/2018 12:00:00 SA
Tony from True Plumbing called to let us know he was on his way, showed up with all the right stuff, explained to me the adjustments on the water heater he installed, and cleaned up at the end. Can't ask for a better experience from a service team!
Till L.
05/02/2017 12:00:00 SA
Tony and Sean were the best! Came out right away, friendly, professional, perfect experience! I will only use them should I ever need plumbing service again!
K S.
05/02/2019 12:00:00 SA
I've used True Plumbing several times and I must say, I always end up regretting it when I don't. Recently, I had a couple of small projects plus a kitchen sink/faucet/disposer renovation done--renovation because the installer who put it all in did about everything wrong that could be done wrong. Mike came out, took one look, and got busy. Piece by piece, he solved all the problems, tested everything, and cleaned up after himself when done. And his truck was like a Mary Poppins valise, with a bit of everything in it. It was so good to have someone who clearly knew exactly what he was doing, and he was friendly and pleasant to have in my house. True's pricing is fair and clear and they take lots of payment options--handy. Thanks, Mike, and thanks, True, for coming through for me again.
I had the unfortunate event of a water heater leak, however fortunately, I came to yelp and found True Plumbing. I requested a quote over yelp (new feature) in the middle of the night from several companies when I realized I do not know anything about water heaters, and hoping to find an honest plumber with great service. Mike (the owner) called me first thing in the morning. We discussed what was happening and it indeed needed replaced, which I figured it would. We spoke about the options and he answered all my questions no matter how stupid they may have seemed. I chose to go for the ultra low Nox for energy efficiency which is a bit pricier than a traditional water heater. Note the low NOx are mandatory July 1 in CA, I could have opted for the older less efficient but didn't. He quoted me a fair price, and it included bringing it up to code. I asked him when he was available he had a small window of opening that day and the next. I called back shortly after discussing with my husband about the options. He made no sales pressures at all which was refreshing! I really appreciated him offering up knowledge about something I knew nothing about. We chose to go for it that day. We are very glad we did. He was professional, and shows up when he says with a courtesy call when on his way.
Service was great! Fair competitive price, and brought the water heater up to code with ease! Also I asked about a military discount which is always appreciated and Mike kindly did.
NOTE TO EVERYONE IN AN EMERGENCY DO NOT CALL THE EMERGENCY NUMBER STICKERS ON YOUR WATER HEATER-THEY THINK YOU ARE HELPLESS AND WILL PAY WHATEVER THEY ASK--CALL TRUE PLUMBING!
Courtney P.
02/08/2016 12:00:00 SA
Very responsive to my request to come out and fix a leak I was having. Handled the repair and made sure it was done right! I will definitely call them again for any plumbing needs I have.
If you have a plumbing problem, call Michael first. Best price in town with great service. What else can you ask in this case?
Mark M.
04/11/2017 12:00:00 SA
I called and required a same day apt on a Fri afternoon. The receptionist was very friendly and helpful. Within a few hours Dave and Tony showed up at the house, fixed the problem quickly, and billed me a lower price than the original quote. Their customer service was excellent, I would use True again and recommend them.
I had a gas leak in my fireplace. I called True Plumbing and got an appointment within 24 hours . Dave came out and fixed it right away . He was professional and did a great job !!! I am planning on using them again in the near future for other projects ! Thank you for the great service !!!
Norman G.
10/10/2018 12:00:00 SA
Tony was on time and professional. True Plumbing allowed him to switch his schedule around to come back and complete the work the same day once I bought the faucet I wanted.
Had a gas leak inspected by SDG& E and True Plumbing was recommended by our regular plumber. Mike came out ASAP and surveyed the situation. Dave and George not only came out and did what I asked, but also came back a second day to rectify an error I made. They were prompt, thorough, and honest when completing the work. I would highly recommend them.
Tyla D.
03/02/2016 12:00:00 SA
These guys came over on a moments notice. Most reasonable prices. Knowledgeable in all things plumbing. Helped me to navigate issues I was having with home plumbing and a potential leak. Kyle was kind and helpful. He even pointed out a pressure issue in the home that I was unaware of! Thanks True Plumbing!
I really appreciated True Plumbing's ability to schedule my repair needs within a day of calling them. Jessica handled the appointment very quickly and professionally. Mike came out, assessed the need and was prepared to resolve the issue, which he did. I have already booked them for another plumbing issue that I also need handled. I would strongly recommend them for your plumbing needs
Sonja T.
03/11/2019 12:00:00 SA
We've used True Plumbing several times for a range of problems in our Carlsbad home. They are always prompt to reply, super responsive and fit our emergencies in as quickly as possible. This past week Milo and Tony fixed our garbage disposal in record time! They are reasonably priced and provide quality service and work. We highly recommend them!
Guy G.
03/08/2017 12:00:00 SA
We only got a quote but they were responsive and very cooperative. Prices seem to be standard for the area.
Joanna D.
09/06/2018 12:00:00 SA
Best plumbers we've worked with so far in San Diego County! Both Kyle and Dave were wonderful to work with. They came out quickly, fixed our problem and were competitively priced. You cannot ask for more!
Spoke to Michael the owner over the phone, very nice and helpful. He Booked me within a few hours for a tech to come out to replace my garbage disposal. I was not home, but my wife was when Kyle came to look at the problem. Kyle solve a simple problem within 10 seconds, and did NOT charge us. I was not home to determine the problem only to say replace it to True Plumbing, when in fact my wife had unplug the garbage disposal and replug it into a different outlet which makes the disposal run without the switch being turned on.
The fact is most tech would of replaced it anyway and we would be out of pocket a few hundred dollars for nothing. But Kyle chose to be honest. He proved me wrong, that there are honest techs out there, but only a few, my wife and I was lucky to run into True Plumbing, Michael and Kyle today.
Michael and Kyle, if you read this, please don't change, stay TRUE as your company name exemplifies you and your employees character and integrity.
We will definitely refer you to our friends and families and definitely use you again.
Had them out again for some more plumbing work around the house. Easy to schedule and Dave, the plumber, who came out was fantastic!
Kyle, Jess, and the crew are top notch and provide real advice and knowledge at fair rates. Definitely the go-to plumbing company in North County.
Wonderful experience. Wish all contractors are like this. Emailed for a garbage disposal replacement quote. Within an hour, I got a reply. Was satisfied, scheduled and requested if they can come early. Early they did. Finished the job in an hour. Simple and straight forward. Will use again.
Mike, Dave, and Milo at True Plumbing helped us fix a number of problems caused by a bad handyman who screwed up a garbage disposal installation and Home Depot installers who bailed on the job when they did not have a t-connection. Lesson learned: only licensed plumbers when water is involved. The house was in escrow and Wendy worked magic to find time for us so closing wasn't delayed. Our realtor was also impressed and said she's recommending True Plumbing to everyone. They really came through for us and we're grateful.
Brett C.
10/06/2015 12:00:00 SA
Michael installed a Halo5 water filtration system for me last week. He completed the job in about 5 hours by himself. We met a few times prior regarding the product and the install - he was always prompt, he would call me about 15 minutes out, and he could answer all my questions.
If you are looking to install a water filtration system, Michael (owner of True Plumbing) is your man. He has performed this job hundreds of times before. The Halo5 that he installed works very well and should extend the life of our water heater, dishwasher, copper piping, faucets and other appliances/plumbing by two or three times.
No more bottled water - we can drink out of the tap, pour tap water into our Keurig, irons, steamers and other small appliances without worrying about the hard water deposits destroying it within a year!
Update- Just wanted to share that Michael just did some additional work for us at our new house, and everything turned out perfectly! So grateful for this amazing company! Thanks Mike and Jessica!
Ginger M.
01/12/2018 12:00:00 SA
We've used True Plumbing in residential and commercial settings and have been really happy with the results every time. They are solid: prompt, communicate well, reasonably priced, and get the job done correctly. The techs are personable, efficient, and bright. We had Tony out today and although it was a simple job, he went beyond and really asked questions to help us determine possible causes of our equipment failure. Rather than just a rote process, one really feels that this company actually cares about their customers. I could go on, but we'll certainly be calling again. Thanks True Plumbing.
Highly recommend these guys for any plumbing job!! Originally needed help with a few issues during our bathroom remodel (new shower valves and moving a vent). Valve install was perfect but the vent was tricky based on the surrounding beams and location. They came back several times and continued to work the problem until they solved it. Hired them again to replace the pressure regulator and they came out within 24 hours. All the guys were extremely friendly and knowledge. True professionals. We will be using True Plumbing for anything else we need in the future.
Dave assisted me with some items I hadn't even called about. Super friendly, professional and responsive. I'll never use a different plumber.
I would give more than five stars if I could. Dave from True Plumbing has come out three times -- repaired a major leak in the upstairs bath plumbing (in the wall!), fixed several faucets, and cleared the dishwasher drain line. All the work was professional, and the cost so reasonable we thought for a moment that he forgot to include everything. We will definitely use True Plumbing for all our future plumbing needs. Such a relief to never again have to wonder whom to call!
Mike H.
01/08/2019 12:00:00 SA
Tony and Milo were knowledgeable, informative, and professional. They definitely exceeded my expectations. This is a good company to do business with. They seem honest, hard working, and know their stuff. They deserve 5 stars and I will keep their number and use them again if needed.
Lee W.
01/04/2019 12:00:00 SA
I've used True Plumbing twice now and both times have been very pleased. This most recent issue was sort of a peculiar problem with a lack of hot water at our kitchen sink. I called True Plumbing and was scheduled for their first available time next week but something opened up earlier so Wendy was able to get a plumber here today, which I really appreciated. A young man named Tony showed up; he was professional, pleasant, organized and knowledgeable. After some plumbing detective work he discovered and quickly corrected the cause of our hot water problem. Couldn't be happier. When I need a plumber again I'll call True Plumbing.
Ryan W.
04/09/2017 12:00:00 SA
My dishwasher was broken and I needed the new one that I had purchased from Home Depot to be installed. Home Depot could not do the installation because I was not equipped with an air gap, so I needed an air gap to be installed along with the dishwasher installation. I called a few different plumbers and True Plumbing had very reasonable hourly rates. They were able to make an appointment to come over on Friday morning at 8 am, after I called them on Wednesday at about 5 pm, so within 1 business day they were there. The installation went well, and the guys did a very good job. Thanks!
Local business with 5 stars? Heck yes!
I called True Plumbing after noticing that my water bill had doubled over the last 6 months. In talking to the city, they suggested we check the toilets and it occurred to me that my upstairs toilet had been constantly running for some time, but I didn't think that it had that much impact on our water usage!
I turned to Yelp and found True Plumbing. They were able to come out within 48 hours (even though it was no rush). He had me text him a pic of the toilet innards so he could make sure he had the right replacement parts before he arrived. He called as he was on his way, which is always appreciated. While I was at work and did not personally meet Michael, my husband had nothing but good things to say.
He checked the water meter and said it was spinning like crazy, and when he shut the toilet off, it stopped. The entire set up inside the tank was replaced and verified that the water meter was acting straight. Paying his reasonable fee is sure to save me $$ on my water bill!
Thank you Michael and True Plumbing, I will not hesitate to contact you in the future or refer you to others!
My wife and I own rental condos in the North County San Diego Area and have used True Plumbing several times. We upgraded and re-routed our hot water pipes in 2 units and both times the job was done quickly, affordable and with attention to detail. On another occasion the unit above one of our properties sprung a leak and and my first thought was to call True Plumbing. They came out the same day and completed the job quickly and stayed well past normal work hours since they knew how concerned we were with the situation.
This last time put me over the top though, which is why I'm writing this review. This time the issue was with the garbage disposal in our own home. We would turn it on and it sounded like it was jammed or caught. I looked inside to see if something was caught for a while but couldn't locate anything. Searched YouTube for some advice but nothing seemed to work. Called True Plumbing and Patrick came out the very early the next morning since I needed to be at work by 9am. It turns out my daughter put a penny in there and it was jammed in the far corner and was almost impossible to remove. It took Patrick almost an hour, trying a variety of tools to get this thing out. I have my checkbook and I'm expecting to pay for the service call and labor, but no. Patrick says You guys are great customers and I didn't really do any work, so we're happy to do this for you. I was blown away - not that I needed another reason to keep using True Plumbing but this just further reassured me that I will be giving them any future business I have as well as recommending them to anyone I hear needs plumbing work.
I also feel it's important to add that this company practices old-fashioned, honest business. Not only are their prices fair and the work is flawless, but even little details. It might seem insignificant to most people, but I've noticed that every single time a worker has come to one of our units they wipe their feet on the door mat before entering. EVERY SINGLE TIME. Again, is this an important detail? Maybe not, but if just gives the customer some insight into the business that they practice - thoughtful, thorough, and respectful.
Would give 6 stars if possible!
-Evan McKown
San Marcos, CA
My water heater died so I called True Plumbing and they came out that same day!!!! Installed a new unit, hauled away the old unit,repaired an additional plumbing line that was leaking, and all at a good price. Dave was amazing!! I will definitely be using them again.
True Plumbing just came out to replace my broken water heater and set up a temporary water heater. I called many local plumbers and their prices beat everyone. They were on time, responsive and very helpful. David was the technician who came to my house, and not only did he do a great job in replacing the water heater, but he also adjusted the toilet as well. I would definitely recommend True Plumbing to anyone (and I never write reviews!)
H B.
11/10/2018 12:00:00 SA
We've used True twice- once for our rental and once at my Dad's house. Both times Dave was professional and honest. Prices are very reasonable too. I highly recommend them.
Mke F.
11/08/2016 12:00:00 SA
I have used Mike on several jobs, He has been courteous, prompt and provides excellent work at a reasonable price. I trust him enough to work on my elderly mothers plumbing issues. You will not find a more honest hard working individual than Mike!
Michael and Kyle came to the house to repair a water line leak from the main supply to the house. They were friends and professional, answered all my questions, and did a fantastic job of repiping the area and installing a new connector (copper to supply line). Very impressed with the quality of their work, their professionalism, and their good nature. I am having more work done by Michael in another week and would highly recommend True Plumbing for all your needs!
sherry e.
05/12/2015 12:00:00 SA
Travis repaired a shower valve last week and it ended up solving the hot water problem throughout the house! Great service and very reasonable. Highly recommend!
Dave L.
05/04/2018 12:00:00 SA
Finally found a plumber I can trust. Thank you for your prompt help and even calling me after the job was done.
Gavin D.
05/01/2018 12:00:00 SA
True Plumbing is the best and most honest plumbing company I have ever used and will be my go to for any future plumbing needs. They quoted me over the phone for a tankless water heater. Their price blew away the competition. The install took almost the entire day and I was expecting them to ask for a price increase. They never did. Dave and Mike couldn't of been nicer or more professional. I am really happy with the service they provided and enjoyed my long hot shower this morning. This was the first shower I have taken in my new house longer than 5 minutes as my old water heater was a tiny 40 gallon. There is no need for you to look for another plumber in the Carlsbad area. There might be some that are as good. But, not better than True Plumbing.
Kyle seems to be so passionate about his trade, it was fun to watch him at work fixing a leak we had. Appreciated his professionalism and expertise and so thankful he could fix it right away!
A few days ago we realized that the wood floor in our dining room had water damage. We were not entirely sure where the water was coming from as the surface of the wood never appeared wet. To make a long story short, Tony found that all we needed was a quite simple kitchen faucet repair. He then checked walls and baseboard to make sure that there was no other source of water coming into the dining room. He then told me that there would be NO CHARGE since the repair was simple and took little time. I objected and tried to pay him something, since he drove to our place in LaCosta from Carlsbad Village. He insisted that there would be no charge, and said that if I really wanted to pay him I should leave a positive Yelp review. So, Tony, here is your review. Many thanks for helping us out this morning--and for showing us that there are honest people and companies out there. True Plumbing has just become our go to provider plumbing services.
True Plumbing is great, I'm so happy I found a good plumber that offers competitive pricing. Apart from being a great plumber, Mike is a really nice and honest guy. A few months ago he repiped our house and we were able to save $600 because Mike figured out a way to avoid us needing a hot water circulating pump. Just today I had him over to a new apartment we recently purchased and while going through a quote with me he made some suggestions that are going to save us a lot of money. I couldn't be happier with my dealings with True Plumbing and would recommend them to family and friends without hesitation.
S S.
10/06/2016 12:00:00 SA
Dave was great! Kept me informed when he would arrive, very professional, and good prices.
Thanks for the fantastic job!
Jack J.
12/02/2015 12:00:00 SA
Start to finish these guys are good. Highly recommend. Owner is great and the guy he sent our was awesome as well. Wish I remembered names better for the review, but basically I'm thinking you can't go wrong.
Nina P.
04/02/2018 12:00:00 SA
This review is way overdue! I have called Jessica twice and both times she was quick to respond. Tony is professional and honest. I would happily recommend them to anyone!! Tony was able to unclog a very backed up shower drain and gave pro advice on a calcification problem with our faucets. Great service across the board!
Joyce H.
04/02/2018 12:00:00 SA
David Hurtado came out again to replace another toliet, he came earlier than expected. Jessica kept me informed. I totally recommend and would never use anyone else. Michael replaced water heater, bathroom fixtures. They are extremely knowledgeable, and always get service!
ADB A.
04/02/2015 12:00:00 SA
Michael is my hero! When my husband fessed up and admitted that he couldn't fix our shower knobs that had become so stripped that you couldn't turn on and off the water, we called Michael and he was there the next day. He was positive and personable. He got the job done well and the bathroom was cleaner than when he arrived! The new knobs and spout look great at an affordable price.
He has also replaced our kitchen faucet and our water heater too when it was leaking all over our garage (yikes). (I'm saving up for him to redo our whole bathroom one day!)
We have referred him to all of our friends and family and everyone loves him!
He really stands behind his great work.
The service is great! I love this company and would totally recommend them! You can't go wrong with choosing True Plumbing!
Fantastic service. Prompt and very friendly. Had a professional come out during the scheduled time. Also called me 20 minutes before showing up and also when arriving. Unfortunately the professional was not able to fix the problem but referred me to a company that they have worked with previously which was a great help. Also I was not charged for the visit as they could not solve the problem even though they attempted to. I will definitely use this company again in the future without question.
Wow! What a great experience. Used True Plumbing 2x for 2 different projects (water main shut-off valve and kitchen faucet and garbage disposal installation). Plumber showed up on time, offered less costly solutions, and did the work in less time than quoted, saving us more money. The garbage disposal I bought wasn't correct, so he sold us one he had in his truck (for less than I paid at Home Depot) and installed it. I highly recommend True Plumbing. Will use them again for our plumbing needs.
Love these guys! I had a gas leak in the back yard and they did a fantastic job. They had some really good advise before we started and everything worked out great! Nice, neat, polite, knowledgeable, on time, reasonably priced. You can't ask for more. I'll never use another plumber!
Tyler C.
03/10/2018 12:00:00 SA
Dave came over and did a great job helping us out with our toilets and garbage disposal. Thanks Dave!
We've used True Plumbing twice and both times were VERY pleased. Tony is great! He called to confirm exactly when he would show up, is friendly and efficient. Really knows his stuff! They are very reasonably priced and I highly recommend them.
Called in yesterday to have work performed including replacement of some bathroom fixtures. Plumbing expert Patrick arrived ahead of schedule this morning and completed all work requested in a professional and timely manner. The charges were exactly as quoted up front. The workplace was left clean and ready for use. Kudos to True Plumbing, ( our new local plumber going forward! )
Dave came out and helped us found the water meter which has been missing for a while. He explained my water irrigation clearly and in detail. Really appreciate him coming out during such a cold day and explained everything in detail to me. Very professional and great help!
Tom N.
08/11/2018 12:00:00 SA
We had a very good experience with True Plumbing who came out to repair a leaky pipe. They respond quickly, call with they say they are going to call and they show up when they say they are going to show up. Tony was very courteous and professional. He made quick work of the repair at a reasonable cost and answered all our questions. We highly recommend this company.
True Plumbing replaced our broken water heater today. From customer service, Jessica, to the plumbers, everything was efficient, professional, and courteous. They came within the scheduled time. They were very honest with my wife. The price was extremely fair as well. Would recommend definitely recommend them to my friends.
Michael and Jessica are a dream to work with! They were both very responsive and professional. Michael did a great job and came in on the price I was quoted. I would 100% recommend True Plumbing and use them again!
Will be using True Plumbing for all my plumbing needs- service was excellent- Dave was my technician- professional and knowledge-
Customer service was excellent from the phone operator to the plumber. Dave replaced my garbage disposal and plumbing under the sink - major improvement! Quality workmanship and excellent price!
It's a terrible feeling when you see water running out of your garage... but True Plumbing made it easy to get a quote through Yelp and was very flexible and clear about what they charged and what they would do. I decided to save a little money by purchasing the water heater myself and then Tony came out and did a fantastic and thorough job installing it!! I felt he went the extra mile to change out lines to have threaded connectors so the next time we need to replace the water heater (Please Lord, not for a long time!), it will be much simpler. We have a recirculator on our water heater which I didn't even think to mention, but he said they should have asked me about that when I set up the appointment, so he insisted on not charging me for that part since it was their fault for not inquiring. I offered to pay and he refused. WOW! A company that stands by their quote and doesn't try to add to it once they arrive is rare!
Alveen C.
02/09/2017 12:00:00 SA
Ok, this review is long overdue. About 10 months ago, i had michael install 2 cadet pro in my bathroom. This guy was so courteous and efficient. He answered all my questions before we finalized when he can come over and do the install. The day came, he was 30 min late, but he called ahead and kept in touch so we knew he was on the way. He replaced the toilet bowls fast and efficient, he actually found one problem from the old toilet bowl and he went and fixed it. Awesome guy!! We were very satisfied with his service. But it didn't end there, 3 months later, one of the toilet started doing this weird flush, i contacted him and he was able to come over the next day and fix the problem. It turns out, he explained to me that the cadet pro, you're not supposed to put those bleach tablets as it may interfere with the seal. Never had any problems then! So just my 2 cents here for everyone who can read this review, if you ever need help with plumbing or require the service of a plumber, i definitely recommend this company. I know i will call them again should i need plumbing services again.
Stacey R.
01/05/2018 12:00:00 SA
Dave from True Plumbing was sent to my house to diagnosis a problem I was having with an almost continuous leak with my toilet. Told me I needed a new one in about 5 minutes, explained why, my options, what brands to look for if I wanted to go to Lowes, wasn't pushy about them doing the repairs, and left without charging me anything. I hired them back to replace the toilet with one I bought from Lowes and once again Dave was great! He is very friendly, answers all my questions and showed me what he was doing in case I ever want to try and do it on my own in the future. This will definitely be my new go to plumber. Jessica on the phone was also very friendly as well. Great company all around from my experience!
These guys were the best. George and Dave came over and fixed everything super quickly and were really professional. I would recommend them to anyone looking for a trustworthy plumber in the area!
Was recommended True Plumbing by a friend and I can't say a bad thing about True Plumbing, Mike the owner came to my house and sorted my issue with my water heater. He was down to earth and humble. Prices where super reasonable. I would highly recommend True Plumbing every time. Thank you Mike
Terry M.
10/11/2018 12:00:00 SA
Tony fixed my sump pump and charged me less than the quoted amount. Very nice guy and friendly. Finished very quickly and gave me a year warranty on the work. I will use them again for sure when I need a plumber.
I only have positive things to say about True Plumbing. Michael answered all my initial questions about replacing water lines due to a slab leak, and about the Halo5 water system. He laid out all of my options. He brainstormed with me the best way to save money and upgrade our plumbing. He arrived on time. He cleaned up after himself. He stayed true to his pricing. He followed up to make sure we were happy with the work. His wife (the office manager) worked with me on obtaining permits. Overall, these are super-nice people. I will definitely call them the next time we need a plumber.
Eireen H.
05/12/2017 12:00:00 SA
Scheduling was very efficient and thorough. Jessica was very knowledgable and quick to get us an emergency appointment. Dave came early for our appointment. He is very knowledgeable, courteous and diligent. He quickly solved several problems without all the time and disruption quoted by other plumbers. He even taught me a great preventive maintenance plumbing trick. Also, he did indeed find the possibility of a leak and gave me experienced referrals.But he quickly, efficiently and successfully fixed all our other drain and toilet problems.
Just used Michael's services for the first time. He is professional, reasonable and just a nice guy!!! Why would I ever want to call somebody else!
John R.
05/11/2018 12:00:00 SA
These people were great. Start to finish. Quality work and crew were really nice professional guys. They know their stuff and did great work.
Chris F.
07/03/2015 12:00:00 SA
We have used Mike and his team 3 times now and they have always been on time, upfront and pricing is competitive. We have had a new pressure regulator installed, hot water pump installed, new faucet and vanity sink installed, new plumbing and box installed for washer and dryer, RO system installed; and numerous other smaller jobs performed flawlessly without leaving a mess. I emailed a few other companies and they either didn't get back or responded a week later. Mikes wife responded to me right away with a quote. I can always get ahold of someone with their company. Outstanding customer service and response time. Would highly recommend.
These guys rock! they are fast, efficient , understand plumbing, and always friendly. They don't try to up sale you items. I would use them again when i have an issue.
Dennis D.
08/01/2019 12:00:00 SA
The trifecta - True Plumbing performed their third job for us in three months with triple perfection! Not only was their workmanship superior, but their customer service is outstanding. Chris expertly handled our first two needs, installing a hot water heater and a new toilet. He was very thorough and careful in his work. Today we encountered unexpected problems with the contractors working on our bathroom renovations, resulting in shutting off our water completely. Steve was able to make an emergency response this afternoon, tackling the issues swiftly and properly to resolve the contractor's mistakes. He clearly demonstrated his extensive plumbing experience. Chris and Steve each displayed respectful manners and positive personalities. Both gentlemen were also exceptionally protective of our home and wooden flooring. We truly appreciated how they clearly communicated with us, describing procedures and explaining features. In addition, Jessica was most conscientious in handling a ordering concern with our water heater. We couldn't ask for better workmanship or service. Thank you!
So glad I called True Plumbing. Jessica was very helpful in scheduling my appointment within a very reasonable timeframe. Thank you Tony for your expert plumbing skills and advice. Good work at a fair price. I will definitely call True Plumbing again and recommend highly.
Excellent job by True Plumbing replacing three 20-year old toilets in our home. Professional service, timely, excellent clean up. Will definitely use them again for future plumbing needs!
L H.
04/07/2018 12:00:00 SA
HIGHLY recommend True Plumbing!! Jessica was very nice on the phone and gave me an instant quote for a new water heater, which was a much better price than several other plumbers. Dave showed up within a couple of hours and went right to work. He was great! Didn't try to charge me for other, unnecessary work. Also, later that day I had a question and they immediately had me speak directly to Dave. He explained everything so nicely. We will definitely be using them in the future!!
We just moved to Cardiff, CA and Dave Hurtado has been are 'go to guy' for any and all of our plumbing and water needs. Dave is super efficient and very straight forward as to what exactly we needed to have done. Dave provided us with his top service. I highly recommend this company and especially Dave to support your plumbing needs.
I can't say enough good things about True Plumbing. I called and spoke with Jessica on a Friday afternoon and we had one of their plumbers Dave, scheduled for Monday morning at 8am for a shower valve install. Dave arrived promptly and was awesome. I had him do a few extra things while he was here and their pricing is more than fair! There was a bit of a miscommunication between Dave and I in regards to the valve placement, however when he came back on Wednesday to replace my toilet flange, he fixed the issue and now I'm on my way to completing my bathroom remodel. I will not hesitate to use True Plumbing for all my future plumbing needs. Highly Recommend!
Nancy K.
11/02/2016 12:00:00 SA
We discovered this black lake of gunk under our kitchen sink & True Plumbing was out the next day!! Such great service & so beyond helpful in regards to our problem. Will definitely keep True Plumber for future reference. Thank you!!
After experiencing plumbing issues, Dave patiently provided several options and associated costs so we could make an informed decision. When he returned to resolve these problems, Dave was thorough, friendly, and professional. As a truly satisfied customer, we would highly recommend Dave and True Plumbing!
Robert K.
03/01/2018 12:00:00 SA
Great service, honest and professional business. Jessica kindly worked us in when we have a valve break. Dave replaced our water heater manifold and got us running within a couple hours. He explained everything about the job, and how to maintain the system going forward. After a run of 3 poor service providers in our home, it was so refreshing to have high quality, high integrity service provider. I have referred them to my neighbors already and will use them for any future needs.
To Be Truthful L.
4/28/2017
Good and decent company. When my bathtub faucet was moving around they fixed it was a reasonable price and very skillfully. The only issue is the young man was so forgetful he had to come back a second time to finish the work!
George R.
08/07/2014 12:00:00 SA
Michael is a true professional. We had him install a new dishwasher, which due to some half-cocked work by the previous owners of our house, turned out to be a tougher task than it seemed. Michael worked around the obstacles and got the job done. I'd highly recommend him and will use him again for any plumbing work we need.
Emily T.
04/12/2017 12:00:00 SA
Dave came out and fixed our previous poorly installed toilet, was knowledgeable and worked hard to make it right. He was even able to replace the angle stops on our garage sink, while my 4 year old son talked his ear off. Highly recommended.
Bob F.
02/11/2016 12:00:00 SA
I was in Puerto Vallarta and my tenant in Carlsbad had a water heater go out last week . I called Michael and he took care of the problem quickly and efficiently at a fair price. I was able to pay by credit card from Puerto Vallarta and keep my tenant happy. Thanks Michael!
Bob, Carlsbad
We couldn't have been happier with our experience with Michael.
He was a total professional, he was honest (told us we could do some of the things ourselves) and when we had an issue (unrelated to his work), he came back a few times and made sure everything was perfect.
Hard to find hard working, honest people who really take pride in doing a job the right way and looking out for the customer these days. If you want a plumber, look no further. I highly recommend Michael and True Plumbing
John K.
01/11/2018 12:00:00 SA
Wow! We will always come back to True for any plumbing needs. Dave helped us with our hot water problem quickly and with professional kindness and honesty. We had ordered a special pump to get hot water faster, but after assessing our situation, he informed us (and we agreed) that the pump really wasn't necessary. I returned the pump to the manufacturer as he instructed, and expected the $387 refund. It never came. After nearly 3 months of emails and phone calls, in frustration, I contacted Jessica at True and told her about the problem. She promptly contacted the pump company and apparently realized that these people were not going to send the refund, so True sent me a check for the whole amount!!!! I felt that this was absolutely not their responsibility, but True felt, since they recommended the pump in the first place, and that pump company was so utterly irresponsible, they should be the ones to reimburse. Amazing!!!
Jessica and True are caring, thoughtful, reliable and honest, and I would recommend them to anyone who needs plumbing help in the North County area. Thank you so much Jessica for going way above and beyond! Hugely appreciated!
John K
I had a big problem with a Rheem tankless water heater. - no hot water. After calling around the county to several plumbers, it quickly became obvious that this was not going to be an easy fix. Nobody works on them. One very large plumber that I hear all the time on the radio flaked on me when they realized it was a Rheem. Another plumber said he could not work on a Rheem but sent a plumber who turned out to be unlicensed. At the time, I thought he knew what he was doing because he walked the walk and talked the talk...or so I thought. He eventually gave up and told me to find another plumber.
And so I finally found Michael at True Plumbing. After just a couple minutes with Michael, it became obvious that none of the previous plumbers I talked to had half the skills. It's clearly in his DNA.
True Plumbing demonstrated their integrity on this job too. He could have easily walked in and told me he needed to replace the heater and that would have been that. I was at my wits end. He knew it, I knew it. Instead of taking advantage of an easy sale, Michael persisted with the troubleshooting working thru the nightmare Home Depot sells called Rheem. Michael made two different trips (due to time required for parts to arrive from Rheem) before I finally told him to just change it. Not that he could not have fixed it - I'm certain he could have - positive. It's just Rheem takes two days to send you parts and when your family is out of hot water those two days can turn into a very long time very quickly. In our case, over a week.
Today - Saturday - Michael made a special trip to my home and installed the new water heater. And it works perfectly. It was not until after he left that I realized he didn't even charge me for the two trips spent trying to fix it. I would have gladly paid it - he definitely earned it.
And so if I can save anyone any time with this review, here is how:
1) Do not by a Rheem tankless water heater - ever. Period.
2) If you already have a broken tankless (including Rheem), call True Plumbing
3) If you want to install a new water heater, call True Plumbing
4) For any plumbing issues, don't waste your valuable time. Call Michael @ True Plumbing. (I'm going to have him install a water softener next.)
5) And if 1-4 fail you, call Michael at True Plumbing.
Really - I would give him more stars if I could. Save your time and headache. Call True Plumbing.
PS: I realize after reading this, it sounds like a paid advertisement. It is not. I went thru 10 days of no hot water with a very pregnant wife and a 2 year old kid. True Plumbing solved the problem that other plumbers couldn't. It's that simple. Anyone can call me to verify this reference. 619 225 7882 x5200
Erin S.
01/08/2018 12:00:00 SA
David and George came out to look at some plumbing problems and gave us super honest advice. We've been looking for a great plumber and pretty sure we've finally found one! Thanks guys
Collins L.
01/05/2018 12:00:00 SA
I've used True Plumbing twice, once to fix a shower knob problem and the second time to install all new faucets in 5 bathroom sinks. Dave came and did an exceptional job, he was hard working, friendly and professional. True plumbing has now become our go to plumbers!
Awesome Plumbing Company---reliable, professional, timely, very knowledgeable. Both Dave and Michael have done work for us--installing an Aquasana whole house water system as well as general plumbing work. A++!!
Erin W.
06/10/2014 12:00:00 SA
Michael is truly deserving of the 5 star review. He is honest, fair in pricing, on time and does clean work! I called 6 local plumbers from yelp for pricing on replacing a water pressure regulator. The prices ranged dramatically and my calls ended with True Plumbing who had the best price. I ended up hiring Michael for 3 separate jobs (3 different houses over a span of 3 days) and he did great work each time. Two water pressure regulators, replacement of leaky laundry valves and corroded sink shut off valves. As a busy Realtor I needed a great plumber and I've found my go-to! Thanks Michael, I'm a very happy customer.
Got a sink installed. Mostly because I'm lazy. He did a great job and was very nice. I would recommend true plumbing to anyone.
I tried other plumbing companies in North County but nothing compares to the service you receive from True Plumbing. Dave and George are very professional, courteous and friendly but above all experienced and knowledgeable. They get the job done quickly and efficiently. They don't try to sell you something you don't need. So give them a try. I am glad I did.
Super responsive, even on a Sunday. Next day, early morning service at no additional charge. Jessica was helpful and cheerful on the phone and Dave was professional, friendly, and did superb work. We highly recommend True Plumbing and will never call anyone else!
Patrick came out same day and fixed the leak immediately. He was extremely professional and fantastic! I will never call another place. Cannot thank you enough!
They were prompt and extremely responsive. Other plumbers I have dealt with have been rude and never answer calls. True Plumbing is very easy to get a hold of and actually show up to do the work. Excellent customer service.
texas a.
03/12/2014 12:00:00 SA
True Plumbing was referred to me by another plumbing company that was unable to get out to my house for same day service. I called Michael and he said he could get out to me in a couple of hours from my call and he would give me a call when he was on his way. He called and showed up when he said he would (always a good sign with a contractor). Michael has a great friendly attitude and had my sink unclogged in a matter of minutes. Perfect service and an all around great experience. I would recommend True Plumbing to anyone looking for a fast efficient plumber.
Amazing service! Michael was a true professional. Our garbage disposal had been out of service for many months. He came on time, replaced it quickly, and provided me with helpful info. He did quality work at an inexpensive price. I'm a customer for life.
Michael was very responsive, on-time, knowledgeable, personable and professional during his repair of multiple plumbing issues including sinks/toilets and a garbage disposal replacement. We will definitely use True Plumbing again will recommend to others!
FANTASTIC!!!!!! I don't know what else to say about True plumbing. Michael the owner was super patient and quick to respond to me about the issue I was having with my kitchen sink. The repair man they sent was super helpful and knowledgeable. We will certainly be calling True in the future for anything else we need done. Bravo True Plumbing Bravo!
We have used this company twice for minor repairs and have been extremely happy with their availability, communication and work. There are soooo many bad or rude plumbers out there and these guys are NOT one of them!
Jenifer M.
03/10/2017 12:00:00 SA
Great experience with True Plumbing this week. Jessica was responsive over phone and email, quick to provide a quote and answer questions. Dave stopped by same day as my initial call to look at our water heater- no charge - and was back two days later to install a replacement. Dave was nice and explained things so I could understand - I felt comfortable having him in my home. Happy to have a responsive, reliable plumbing company in my rolodex for next time things go wrong.
Heather J.
01/06/2014 12:00:00 SA
Michael is great. Helped us out on short notice to fix a leaking outdoor faucet before we left town. Can't thank him enough for making us a priority. He is very straight forward, just like his company motto says. He gave us exactly what we needed and gave us some helpful plumbing pointers. So grateful!!!
The night before Christmas eve, our water heater became a geyser shooting water everywhere. We weren't terribly surprised as the water heater was rather old as these things go. Had hoped to get past the holidays, but there we were. I checked the plumbers on Yelp and ended up talking to Mike that same night. He gave me an estimate, and promised to check with the supply house first thing in the morning, as everyone was closing early for Christmas Eve. He promised to call by 8:00 am. He called at 7:45 and had found a hot water heater for us.
Not only did he get here bright and early, he got the water heater installed and running perfectly and left everything clean and neat.
He is a very warm and friendly guy who is also a great plumber. When we have any plumbing issues, he will be the first and only plumber we call.
BTW, Mike's beautiful and petite wife, Jessica, assisted Mike with the removal of the old water heater, and she is one strong lady!
Great, same-day, service on an attic water line leak. Jessica was really helpful and friendly, even at 8:00 in the morning, and Tony and Chad did a really fine, efficient job of remedying the problem. Referral came from James at Encinitas Plumbing (when he could not come out on such short notice) and I appreciated his willingness to offer his input and direction.
Needed a slow leak fixed in my kitchen sink, and went online to find a plumber with good reviews. Tried Courtesy Plumbing as they had great reviews, but they didn't cover my area that day, so they referred me to Michael at True Plumbing as a trusted plumber. Michael came out right on time, and determined that it was my disposal that was leaking. He had the unit in his truck, and was able to replace on the spot. He gave me a great price, and explained everything to me very thoroughly. I am usually very skeptical of anyone I have to hire to fix something in the home, but Michael was very professional and friendly, and has since earned my trust and business for anything plumbing related in my home, or anyone else who asks me for a referral.
He definitely impressed me, and I would highly recommend anyone to call him for any plumbing need.
D W.
02/06/2017 12:00:00 SA
Easy to schedule. Mike arrived on time and was very courteous. Mike's estimate was free and since my job wasn't a big one, he was able to do the repairs that day. No complaints. I already recommended them to my neighbor who has an appt tomorrow.
I called True Plumbing when my water heater started to leak and was quoted over the phone a price that is reasonable for a tankless. Jessica, whom I spoke with, even gave me the model number so I can do some research on as I wanted to make sure tankless is the way to go for me. Installation was very nicely done. I have been happily using it for the past month and I must say my decision to go with True Plumbing (and tankless) was spot on! Thank you!
Could not be happier with the service we received. Friendly, extremely reasonable, prompt, and they did a great job. We have had them out for issues with our business and home now. They have completed several different jobs for us including installing a new shower, replacing fixtures and unclogging pipes. We will never call anyone else.
Brigid P.
06/03/2017 12:00:00 SA
They were quick, affordable, courteous and effective. I couldn't ask for more!
Jessica was friendly and professional setting appointment. David was on time. I had an issue with a leaky heater treater filter device on tankless water heater. Couple hours and a parts run later our system was plumbed properly (as home builder plumber did a poor job). David was also very personable and professional. Second time using True Plumbing and they will continue to be our only plumber and only referral. Thanks to Mike for running a great company.
I called to have two drains snaked that were clogged from my tenant. They were able to fit me in same day, were very professional, clean and efficient. Brandon did an awesome job!
Water heater blew on Thursday, I emailed Friday morning and got a response email at 7:30 am. By 3 PM I had an American made water heater installed at a very reasonable price. They don't use cheap Home Depot or Sears brands or have tattooed gang bangers install the equipment. A company that gets it. Very professional.
Michelle C.
11/10/2015 12:00:00 SA
I found True Plumbing (Michael) through a friend who had recently used Michael to re-pipe his house.
There was a leak in my property. I hear water running in the wall but don't know where. I called Michael. He said I need to hire a leak detection company to find the leak first. He gave me a name / number. That guy was a nightmare. After 6 hours and about 8 drywall holes later, he couldn't find the leak. The fact that drywall guys want to charge about $50 per drywall patch my drywall repair cost is going up fast. I paid him and sent him away.
I called Michael and got a quote (using PEX) to re-pipe the house. I then called for 2 more quotes (people say always get 3 quotes on a major project). The most expensive quote was twice as much (although they only use copper) (they emphasize it's a woman owned plumbing company). While Michael was there I asked him what he would charge to change an anode rod and a shower valve. He said he won't charge me as long as I provide the parts.
I went with Michael partly because he had the best price, but also because my friend had used him recently and was happy.
When they were doing the re-pipe, I asked Michael if I can re-pipe the downstairs first only and see if that solves the problem. Michael had no problem doing that, and gave me a new quote.
The re-pipe took from a projected 1.5 days to a little over 2 days. Since I don't live there I had to go there 3 days to open the door. They didn't do a very good clean up job. But considering I saved thousands, I was totally ok doing a 10-minute clean up job at the end of the day.
We discovered a secondary leak while they were re-piping (not related to the new install). The workers (sorry I forgot your names) said the leak is coming from the P-trap, and they will change it for me for free. That was very nice of them. But that didn't fix the problem. Then they tried something else and something else. It was still leaking. Finally they have determined that it was the overflow connected to the bathtub upstairs, and would have to come back on another day, put some more holes in the walls, and charge me hundreds. Later I found a second opinion. It was a pin-hole leak on the copper pipe, and not from the drain. I am not taking any stars off for this issue because the guys were not there to troubleshoot that problem.
The workers would not install the anode rod for me because I bought a straight piece instead of the sectional type. They said they'll have to drain and disconnect the water heater because there's not enough clearance (I know about all those issues because I had the same problem at all my properties, but Michael didn't specify and the sectional one would not get there in time). So anode rod wasn't changed.
About a month later I notice there was no water at the hose bib outside. I called Michael and told him about it. Immediately he scheduled an appointment with me. Did not give me the why didn't I notify him sooner BS. Over the phone I mentioned about the anode rod not installed. He said he will bring a sectional one when he comes out and trade for my straight one.
While he was there I brought up another couple of small plumbing projects and he changed them all for me without charging me, even for the parts.
In conclusion, there were a few issues during / after the re-pipe, but True Plumbing made it right every time.
Called Mike a couple of hours ago on a Sunday. I thought I would just get a VM and would be scheduling him to come out during the week. He answered. I told him my issue (which was minor but we were without water until we fixed it). He told me that local home improvement stores have a tool which would solve my problem. Went to HD and bought it for $10 and it worked! We've been lucky enough not to have to need a plumber for major problems but I was very struck by his professionalism and candor. Thank you Mike! I will be calling back when we actually need a plumber.
Honest, professional - super nice and clearly a master of his craft. I will call him again without hesitation! You will not be disappointed.
Wow! True plumbing is totally as advertised. I set an appointment on Friday for Monday morning. Kyle called before he showed up, diagnosed the issue, gave me an estimate and solved the problem. He explained and showed me everything before he went forward. Final cost-less than the estimate. I was very happy with True Plumbing's work. Although I hope not to have to see them anytime soon, I know I have a great plumber should I need one.
I called True Plumbing when my water heater burst. They installed a new one and did a good job. Because of a misunderstanding during the flood restoration process I was overcharged for their services, but once we realized the mistake they fixed the error and I was reimbursed fully. I recommend True Plumbing without reservation.
Mike and Kyle are great. Their work was top notch and charged very reasonable fees. They are professional and courteous, always picking up the phone when I called to answer questions. We are so happy with them that I called to get the names of people they know who can do various repairs. Thanks guys and keep up the good work.
Sometimes it helps to go with a Professional. So I was working on connecting my gas dryer in the old house we moved into. Doing it myself. I spent many hours, and four trips to three stores (including Grainger) trying to get the gas hose to connect the dryer to the stop valve. Even had the neighborhood handyman take a look at it and scratch his head. So finally I called True Pluming. Michael came out, took one look at it, walked to his warehouse of a truck and came back with exactly what I needed. So, since I was on a roll I asked him about one of the home's other plumbing problems. The sink in the downstairs bathroom doesn't drain smoothly, so I assumed it needed to be snaked. (I'd already taken the trap off and there wasn't any blockage.) Michael took one look at it and explained to me that this was a vessel sink without an overflow drain. Because of this there's no place for the air to go to let the water drain, so the drain flow is erratic. He explained that I could go to Home Depot (or wherever) and replace the grid drain with a popup drain, and that'd solve the problem. He even showed me one from his truck (but it was the wrong finish). And for all this his price was very reasonable. Anyway, the moral of this story is that you can take forever trying to figure out how to do a job yourself, or you can call Michael and get it done good and fast.
Ashley S.
05/02/2018 12:00:00 SA
Just heard the name True Plumbing, yesterday, May 1st, even though my husband and I have lived in Carlsbad for many years. True Plumbing had been scheduled to go to our home in Carlsbad by our renter's. As luck would have it, my timing was perfect and I arrived at our home just as True Plumbing was leaving. A few minutes later, I met Patrick, who was so warm and incredibly polite and Patrick spent a long time telling me exactly what he did to help the problem in our home. I caught Patrick on his lunch-break, but he took EXTRA time talking to me, since I had so many questions and concerns. Patrick knows his plumbing and he was so good about making sure I understood everything he explained. I thanked Patrick, who kept saying if there's anything else you need, don't hesitate to ask and then I left. This morning, still filled with SO MUCH appreciation, I called True Plumbing and spoke to Patrick's boss, Jessica, to tell her about yesterday. Jessica was very nice and very much appreciated the call. I think going forward, my husband and I will use True Plumbing, thanks to Patrick's knowledge and graciousness.
We just had a new water heater installed by True Plumbing. This was our first experience with this company and we were impressed in many ways. We asked questions through Yelp, prior to deciding which company to use, and they were quick to respond with thorough answers to every question. They arrived promptly at the time agreed upon for our installation, and their service was friendly, neat, and professional. The amount we were charged was exactly what they had quoted. We will definitely use them again if needed.
I've been using True Plumbing for over a year for now with all types of plumbing issues. They are prompt, professional, honest, no gimmicks, through, and affordable like everyone else claims to be. No job is too small for them, and my experience with Mike has been just wonderful. He thoroughly explained the cause of plumbing problem and gave me numerous tips on preventing future issues as well. I have been recommending Mike for plumbing jobs with all my friends, and I will continue to do so.
Michelle C.
11/10/2015 12:00:00 SA
I found True Plumbing (Michael) through a friend who had recently used Michael to re-pipe his house.
There was a leak in my property. I hear water running in the wall but don't know where. I called Michael. He said I need to hire a leak detection company to find the leak first. He gave me a name / number. That guy was a nightmare. After 6 hours and about 8 drywall holes later, he couldn't find the leak. The fact that drywall guys want to charge about $50 per drywall patch my drywall repair cost is going up fast. I paid him and sent him away.
I called Michael and got a quote (using PEX) to re-pipe the house. I then called for 2 more quotes (people say always get 3 quotes on a major project). The most expensive quote was twice as much (although they only use copper) (they emphasize it's a woman owned plumbing company). While Michael was there I asked him what he would charge to change an anode rod and a shower valve. He said he won't charge me as long as I provide the parts.
I went with Michael partly because he had the best price, but also because my friend had used him recently and was happy.
When they were doing the re-pipe, I asked Michael if I can re-pipe the downstairs first only and see if that solves the problem. Michael had no problem doing that, and gave me a new quote.
The re-pipe took from a projected 1.5 days to a little over 2 days. Since I don't live there I had to go there 3 days to open the door. They didn't do a very good clean up job. But considering I saved thousands, I was totally ok doing a 10-minute clean up job at the end of the day.
We discovered a secondary leak while they were re-piping (not related to the new install). The workers (sorry I forgot your names) said the leak is coming from the P-trap, and they will change it for me for free. That was very nice of them. But that didn't fix the problem. Then they tried something else and something else. It was still leaking. Finally they have determined that it was the overflow connected to the bathtub upstairs, and would have to come back on another day, put some more holes in the walls, and charge me hundreds. Later I found a second opinion. It was a pin-hole leak on the copper pipe, and not from the drain. I am not taking any stars off for this issue because the guys were not there to troubleshoot that problem.
The workers would not install the anode rod for me because I bought a straight piece instead of the sectional type. They said they'll have to drain and disconnect the water heater because there's not enough clearance (I know about all those issues because I had the same problem at all my properties, but Michael didn't specify and the sectional one would not get there in time). So anode rod wasn't changed.
About a month later I notice there was no water at the hose bib outside. I called Michael and told him about it. Immediately he scheduled an appointment with me. Did not give me the why didn't I notify him sooner BS. Over the phone I mentioned about the anode rod not installed. He said he will bring a sectional one when he comes out and trade for my straight one.
While he was there I brought up another couple of small plumbing projects and he changed them all for me without charging me, even for the parts.
In conclusion, there were a few issues during / after the re-pipe, but True Plumbing made it right every time.
Called Mike a couple of hours ago on a Sunday. I thought I would just get a VM and would be scheduling him to come out during the week. He answered. I told him my issue (which was minor but we were without water until we fixed it). He told me that local home improvement stores have a tool which would solve my problem. Went to HD and bought it for $10 and it worked! We've been lucky enough not to have to need a plumber for major problems but I was very struck by his professionalism and candor. Thank you Mike! I will be calling back when we actually need a plumber.
Honest, professional - super nice and clearly a master of his craft. I will call him again without hesitation! You will not be disappointed.
Wow! True plumbing is totally as advertised. I set an appointment on Friday for Monday morning. Kyle called before he showed up, diagnosed the issue, gave me an estimate and solved the problem. He explained and showed me everything before he went forward. Final cost-less than the estimate. I was very happy with True Plumbing's work. Although I hope not to have to see them anytime soon, I know I have a great plumber should I need one.
I called True Plumbing when my water heater burst. They installed a new one and did a good job. Because of a misunderstanding during the flood restoration process I was overcharged for their services, but once we realized the mistake they fixed the error and I was reimbursed fully. I recommend True Plumbing without reservation.
Mike and Kyle are great. Their work was top notch and charged very reasonable fees. They are professional and courteous, always picking up the phone when I called to answer questions. We are so happy with them that I called to get the names of people they know who can do various repairs. Thanks guys and keep up the good work.
Sometimes it helps to go with a Professional. So I was working on connecting my gas dryer in the old house we moved into. Doing it myself. I spent many hours, and four trips to three stores (including Grainger) trying to get the gas hose to connect the dryer to the stop valve. Even had the neighborhood handyman take a look at it and scratch his head. So finally I called True Pluming. Michael came out, took one look at it, walked to his warehouse of a truck and came back with exactly what I needed. So, since I was on a roll I asked him about one of the home's other plumbing problems. The sink in the downstairs bathroom doesn't drain smoothly, so I assumed it needed to be snaked. (I'd already taken the trap off and there wasn't any blockage.) Michael took one look at it and explained to me that this was a vessel sink without an overflow drain. Because of this there's no place for the air to go to let the water drain, so the drain flow is erratic. He explained that I could go to Home Depot (or wherever) and replace the grid drain with a popup drain, and that'd solve the problem. He even showed me one from his truck (but it was the wrong finish). And for all this his price was very reasonable. Anyway, the moral of this story is that you can take forever trying to figure out how to do a job yourself, or you can call Michael and get it done good and fast.
Ashley S.
05/02/2018 12:00:00 SA
Just heard the name True Plumbing, yesterday, May 1st, even though my husband and I have lived in Carlsbad for many years. True Plumbing had been scheduled to go to our home in Carlsbad by our renter's. As luck would have it, my timing was perfect and I arrived at our home just as True Plumbing was leaving. A few minutes later, I met Patrick, who was so warm and incredibly polite and Patrick spent a long time telling me exactly what he did to help the problem in our home. I caught Patrick on his lunch-break, but he took EXTRA time talking to me, since I had so many questions and concerns. Patrick knows his plumbing and he was so good about making sure I understood everything he explained. I thanked Patrick, who kept saying if there's anything else you need, don't hesitate to ask and then I left. This morning, still filled with SO MUCH appreciation, I called True Plumbing and spoke to Patrick's boss, Jessica, to tell her about yesterday. Jessica was very nice and very much appreciated the call. I think going forward, my husband and I will use True Plumbing, thanks to Patrick's knowledge and graciousness.
We just had a new water heater installed by True Plumbing. This was our first experience with this company and we were impressed in many ways. We asked questions through Yelp, prior to deciding which company to use, and they were quick to respond with thorough answers to every question. They arrived promptly at the time agreed upon for our installation, and their service was friendly, neat, and professional. The amount we were charged was exactly what they had quoted. We will definitely use them again if needed.
I've been using True Plumbing for over a year for now with all types of plumbing issues. They are prompt, professional, honest, no gimmicks, through, and affordable like everyone else claims to be. No job is too small for them, and my experience with Mike has been just wonderful. He thoroughly explained the cause of plumbing problem and gave me numerous tips on preventing future issues as well. I have been recommending Mike for plumbing jobs with all my friends, and I will continue to do so.
Angie M.
04/01/2016 12:00:00 SA
Called this morning with a clogged toilet and a few other slow draining issues and they were at my home within a few hours. Kyle and Vas were amazing, knew exactly what they were doing and finished and repaired all in about an hour. Highest recommendation is deserved!
Will C.
09/08/2014 12:00:00 SA
Fast, friendly and knowledgeable! Michael initially solved my problem by a simple recommendation, 5 mins at my door and no charge for the visit. His honesty with regards to a true solution was admirable. I did ask him to replace two toilets (not initially planned) and he was able to take care of it later that day, haul away the debris and clean everything up in about 2 hours. True Plumbing will be my go-to plumber in the future.
I used True Plumbing today to unclog a toilet in my home. Michael showed up at the agreed upon time. Michael was honest with me, handled the issue quickly and professionally, and charged me a very fair price. I have no reservations about recommending True Plumbing.
We found True Plumbing through Yelp, so this is sort of a double compliment. We needed help with a leaky kitchen faucet; True Plumbing's recommendations on Yelp made the choice easy. Michael answered the call, a rarity these days, scheduled a time to look at our problem and showed up promptly. He and Kyle are true professionals. His recommendations were simple and straightforward, laying out our options and answering our questions. Michael and Kyle quickly and efficiently solved our problem and saved us both time and money. We highly recommend True Plumbing, and will be calling them for another project very soon.
True plumbing fixed a slab leak for me. They were professional, affordable, and very accommodating to my schedule. A few days later I was paranoid that I had another leak, so Michael came and checked to verify I was still in good shape (which I was). I would highly recommend.
Todd E.
02/01/2016 12:00:00 SA
I live in Carlsbad, and had a shower which put out only hot water. The Kohler mixer was bad. I called a few places for quotes. Only Michael at True Plumbing told me that Kohler would probably send me the parts for free, under warranty. Also, they had to make two trips, because Kohler only sent have the parts needed, yet didn't charge extra for the second trip. I'm very impressed with this company, and with Kyle, the plumber who came. Very honest and saved me money.
Ash I.
08/03/2015 12:00:00 SA
What a great company! Best customer service I have seen in a long time. I finally found my go to plumbers!!!!
Lee M.
06/02/2014 12:00:00 SA
Just bought a new home that needed a lot of minor work. Michael was recommended by our fantastic real estate agent and we could not be happier with the service and the work! Michael came over on a Saturday as a favor. He was quick, fair and did a great job! Thank you!
True Plumbing is a great operation. Great service and fair pricing. Highly recommended.
Susan K.
05/02/2014 12:00:00 SA
I walked in to the bathroom and nearly fell on the wet floor in the middle of the night. Apparently I had a leaky toilet that needed repair. The next morning, I called up Mike and he knew exactly what to do. He gave me a 3-hour time frame that he was going to show up and a quick phone call ahead of time to tell me he was on his way. Once he arrived, the leaky toilet was fixed and all is back to normal. Thanks, True Plumbing!
Truly awesome to do business with! Very upfront and honest about pricing. Service was fast and he was very knowledgeable, courteous and fun to talk to. I would definitely recommend this company to a friend or family member any day of the week!
i'm a fan
super nice guy and did a great job for us and a very fair price. and, one of the few plumbers that knows how to install PEX (instead of copper tubing)
PEX vs copper
i've been told how great copper tubing is, yet the more i talk to people, i hear how their copper tubing had issues, leaks, pinholes, etc. (note: don't confuse copper 'tubing' and copper 'pipes'. copper tubing is VERY thin. and many times these days, the tubing that is used is the thinest possible. thin = greater chance of problems later.
i know PEX is a relatively new product and the first generation of it had some issues, but as long as its used according to directions, i believe in some applications, it is the perfect solution.
basically, PEX is super strong hose that is used in lieu of copper tubing. generally, must easier/quicker to install because you don't have all the connections, soddering, etc. you connect at one end, run the hose to where you need it, then connect at the other end. most new construction these days uses PEX.
Like other reviewers, I've needed to hire a number of plumbers over the years, but was dissatisfied with the prices, quality of work, and lack of responsiveness. Again, like other reviewers, I found out about True Plumbing through a referral, and I'm glad I did. After hiring True Plumbing for a few jobs around my house, I have experienced excellent quality of work, very reasonable prices, and timely service - what I have been trying to find for years now. I highly recommend Michael to anyone who is looking for a better solution for their plumbing needs.
Needed to replace our kitchen faucet. Neighbor recommended True Plumbing. Talked w/ Jessica and rec'd a quote along w/ advice about Contractor grade faucet vs. Home Depot. We decided to spend a little more for the contractor grade. They provided a quote for material and labor which was reasonable-maybe 20% more than just labor and the HD faucet. Well it turned out that the old faucet removal took almost an hour so w/ their quote we actually did not spend any more than had we bought it from HD and paid for the added labor. Having the plumber supply the faucet means that if there is a problem it's their problem not yours. It's worth the little bit of extra money for the peace of mind. Mike was our plumber and he was very friendly and competent and neat. While using his Sawzall he tripped the GFCI and had to switch to battery power. No problem. Jessica was great on the phone, super follow through. It's really great to be able to talk to a person vs. leaving voicemails and waiting for call-backs. All in all an excellent experience. Highly recommended.
The best experience I have ever had with any home service person ever...and I am 64 years old. Mike was prompt, honest, courteous, and came out on a weekend because he knew I was in a desperate situation. Tenants with no hot water is not pretty. He took way more time than he originally anticipated and still charged me a VERY VERY fair price for the work that he did. I will recommend him to everyone I know and will be posting on Facebook for anyone to call me that needs a great, honest plumber in San Diego. What an AMAZING find!!!
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